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The Lord Street Hotel, BW Signature Collection, Southport

178-180 Lord Street, PR9 0BE, Southport, Great Britain - Siehe auf einer Karte
The Lord Street Hotel, BW Signature Collection - Aussenansicht Das The Lord Street Hotel, BW Signature Collection ist ideal in Southport Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Das Lord Street Hotel, BW Signature Collection, in Southport, bietet den größten Luxus und höchsten Komfort. Das Lord Street Hotel, BW Signature Collection, bietet 23 Zimmer und eine schöne Champagne Bar, die Champagner aus aller Welt serviert. Im Lord Street Hotel, BW Signature Collection, finden Sie alles, was Sie für Ihren Aufenthalt in Southport brauchen. Das Lord Street Hotel, BW Signature Collection, wurde vollständig in den luxuriösen Ort verwandelt, den Sie in seinem Inneren erleben werden. Wie sich aus dem Namen schließen lässt, liegt es direkt auf der von Bäumen gesäumten, kilometerlangen Lord Street, die durch Investitionen in den letzten Jahren enorme Veränderungen durchlaufen hat. Das Lord Street Hotel, BW Signature Collection, bietet alle Annehmlichkeiten direkt vor der Haustür – ganz gleich, ob Sie geschäftlich oder privat unterwegs sind.

BW Signature Collection

The Lord Street Hotel

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Vorteile des Hotels

  • Restaurant
    Restaurant
  • Klimaanlage
    Klimaanlage
  • Lounge / Bar
    Lounge / Bar
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
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Bewertung unserer Kunden

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Gebildet aus de 344 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
262
Sehr gut
48
Befriedigend
21
Mangelhaft
5
Ungenügend
8
MEINUNGEN ANSEHEN
Alleinreisende Alleinreisende
10
Familie Familie
49
Geschäfts-<br>reisende Geschäfts-
reisende
29
Paare Paare
152
Reisen mit Freunden Reisen mit Freunden
34
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Nice, Relaxing mini-break"

5
barker_man, Merseyside, UK 19/04/2022

This was our first time here, having previously stayed at The Bliss Hotel. The hotel is very modern, clean, and the rooms are well fitted out. The hotel quite handily joins on to a pub, and there is also a sports bar that is popular and was pretty packed when we were there. The staff cant do enough for you - Claudia in particular was so nice - pleasant, helpful, friendly - even during our short stay there, she made us feel welcome from the moment we walked in, I am already looking at when to go back to this hotel, as the ones I previously stayed at are somewhat run-down.

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good afternoon, Thank you for taking the time to leave us such a wonderful review. I will certainly pass your comments on to Claudia and the rest of our team! It is great to hear you enjoyed your time with us and were so well looked after! We look forward to welcoming you back again in the future! Kind Regards, Trinity and The Team.

"Lovely hotel."

5
User 15/04/2022

We came to this hotel for a mini break.The staff are all lovely and can't do enough for you. The food and drink is also lovely. The room was spotless and spacious, lovely and modern. We will be definitely be coming again soon!

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good afternoon, Thank you for taking the time to leave us such a wonderful review. I will certainly pass your comments on to our team! It is great to hear you enjoyed your time with us and were so well looked after! We look forward to welcoming you back again in the future! Kind Regards, Trinity and The Team.

"Loved our stay"

5
laurasmith0804, Euxton, United Kingdom 10/04/2022

Myself and my partner stayed here on a Sunday evening after visiting Portland Hall Spa. Room fabulous and very clean. All the staff so lovely and welcoming. We will definitely stay here again next time we visit Southport.

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good afternoon, Thank you for taking the time to leave us such a wonderful review. I will certainly pass your comments on to our team! It is great to hear you enjoyed your time with us and were so well looked after! We look forward to welcoming you back again in the future! Kind Regards, Trinity and The Team.

"Please don't make me leave the bed!"

5
MrsHeys1979, Birkenhead, United Kingdom 07/04/2022

I was a little alarmed when I saw that work had booked me into a hotel with a sports bar underneath, especially as there was football on that night and there was a good crowd arriving to watch it. My fears were unfounded though - I didn't hear a thing (even with a room facing the main road) I was greeted by the lovely Howard on arrival who was really helpful & made check in quick and simple. I was also really lucky to be given a complimentary upgrade to a suite (staying on a random Wednesday night has its perks!). The room was lovely - huge bed that was so comfy I was gutted to get out of it in the morning. The usual amenities - tea/coffee, hairdryer, iron & ironing board & a fridge. There is lots of sockets too, with ones next to the bed for charging your phone. Breakfast is served across the road at their sister hotel, The Bold. The young lad taking the orders - Lynton - was very friendly and welcoming. Attentive but not overbearing. Will visit again.

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good Afternoon, Thank you for taking the time to leave this wonderful review! What a wonderful review to read, its so nice when people appreciate others. We hope you return again, very soon as it was a pleasure having you across both hotels. Regards Management @ Lord Street Hotel

"Nice hotel"

4
HeatherLaurenx, Leeds, United Kingdom 06/04/2022

We stayed the night before at the sister hotel so thought we would try here out too. The hotel was lovely and staff were helpful - Howard went above and beyond to make our stay pleasant. The bar area is a classy sports bar with a nice atmosphere. The pina colada I had was beautiful. The only downside to the bar area was that the toilet drains smelt really bad - reminded me of Spanish drains. The room was nice and clean - the view looked onto a construction site / derelict building which was disappointing but we had a great nights sleep. The tv in the room had options to sign into Netflix which is a nice touch - the last person before us had left their Netflix logged in so we could watch without logging in (thanks James). The car park was round the back of the hotel and cost £33 for 24hrs but if you check in first, the hotel gives you a code which reduces the parking down to around £6 for 24hours. Overall, I would return and stay here again.

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good afternoon, Thank you for taking the time to leave us such a wonderful review. I will certainly pass your comments on to Howard and the rest of our team! It is great to hear you enjoyed your time with us and were so well looked after! We look forward to welcoming you back again in the future! Kind Regards, Lord Street Hotel Management.

"Pricey!"

3
MikePlumber1970, Southport, United Kingdom 30/03/2022

Went to the sports bar to watch the football. Nothing special just standard big screen and stools etc. Drinks however were very expensive for nothing special. Guinness and morretti was £10 and for the area it's simply too high. Value for money not great

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good Afternoon, Thankyou for taking the time to leave us a review. I apologise our sports bar was not to your taste and that you felt value for money was not met. Never the less, we appreciate all feedback and will certainly take your comments on board. Kind Regards, The Lord Street Hotel Team.

"Fantastic hotel with lovely staff!"

5
User 30/03/2022

My sister and I just stayed in room 121 for a night away from our kids and some r&r! The room was spacious, clean, modern and perfectly put together. The decor of the whole hotel was tasteful and luxurious. The staff were brilliant. Attentive and helpful, namely Claudia on the reception and Kelsie the hotel manager - what a credit to this hotel! The TV in the lounge area in our room was MASSIVE, much bigger than many other hotels I have stayed in & it moved right round so you can choose to watch tv on the sofa or on the bed. The hotel is right in the town centre, with many bars and restaurants just a stones throw away. Noise was not an issue, just close the windows and it is completely blocked out. The bed was so comfy & huge! Thank you for a lovely stay - we will definitely be back!

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good afternoon, Thank you for taking the time to leave us such a wonderful review. I will certainly pass your comments on to Claudia, Kelsie and the rest of our team! It is great to hear you enjoyed your time with us and were so well looked after! We look forward to welcoming you back again in the future! Kind Regards, Trinity and The Team.

"Great Weekend"

5
fisher112, Urswick, United Kingdom 15/03/2022

Claudia (Thank you) she looked after us all weekend, great room great service and the bar was a great start to the evenings out. Room very large and modern, large TV and well worth the 5 stars brothers room the same thank you.

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good afternoon, Thank you for taking the time to leave us such a wonderful review. I will certainly pass your comments on to Claudia and the rest of our team! It is great to hear you enjoyed your time with us and were so well looked after! We look forward to welcoming you back again in the future! Kind Regards, Trinity and The Team.

"Awful customer service"

1
AndyD45, Southport, United Kingdom 13/03/2022

Went into the bar for a drink. Bar staff (skinny bloke about 50 years old) absolutely awful. Left me waiting for a while, even though I was the only one stood at the bar. He then proceeded to get my order wrong, when I only ordered 2 drinks.....it's not rocket science or a tricky task. No apology! Dreadful customer service. Not only that, it's expensive and there is some sort of ridiculous banging noise (from the direction of the toilets) reverberating throughout there constantly.

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good Afternoon, Thankyou for your review. I am shocked to hear you were unimpressed with our staff. Our staff members friendliness and attentiveness is what we receive most praise on! Unfortunately I am unsure where the banging could have been coming from however, I apologise for any inconvenience this may have caused you. Thankyou again for your review! Kind Regards, Trinity and the Team.

"Nice, but not perfect "

4
denisee7, Eccles, United Kingdom 13/03/2022

Very modern hotel right in a central location on Lord Street, facing its sister hotel (Bold) Check in was easy, was given room 120, delux, very plush and spacious. The room overlooks the main Rd, but it is directly above the champagne bar, so we had to close the window to drown out the noise. Bed and pillows were exceptionally comfortable. It had kettle, hairdryer, iron and ironing board. Large mirror next to plug socket which was good as I hate when there isn't a decent mirror to do maje up and hair. Only a few minor let downs, mainly shower was rubbish, very little power and we could not get the right temperature, either freezing or scalding. No bottled water in room nor biscuits, most hotels that charge £139 per night in delux normally provife these little extras. We chose not to have breakfast, breakfast is at sister hotel and we had a meal at hotel the day of arrival and although the food was good, they lost the ticket so we waited 35 minutes for our food. There are plenty of places near by for those who prefer to have breakfast at a later time.

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good afternoon, Thank you for taking the time to leave us a lovely review. I will certainly pass your comments on to the team! It is great to hear you enjoyed your time with us. I will ensure we investigate the water pressure as well as the water temperature in the room you stayed in, thankyou for bringing this to our attention. We look forward to welcoming you back again in the future! Kind Regards, Trinity and The Team.

"Lord street hotel"

5
Lee_mitchell17, Liverpool, United Kingdom 06/03/2022

Nice clean smart rooms great service the staff make the stay even better can't fault it Claudia is such an infectious lovely women also Howard and the rest of the staff make yeah feel so welcome make your stay better with there kindness down to earth people

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good afternoon, Thank you for taking the time to leave us such a wonderful review. I will certainly pass your comments on to Claudia, Howard, and the rest of our team! It is great to hear you enjoyed your time with us and were so well looked after! We look forward to welcoming you back again in the future! Kind Regards, Trinity and The Team.

"Liverpool final"

5
User 05/03/2022

What an amazing place to watch sports! I would definitely say this is the best place in southport to watch any sport games! We were sat in the upstairs bar and I would like to say a huge well done and thank you to Molly who was behind the bar, she was polite, hard working and always had a smile on her face. It was lovely to see! The atmosphere of the place is brilliant, would definitely be coming back. Thank you to all the lord street staff and thank you Molly!

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good afternoon, Thank you for taking the time to leave us such a wonderful review. I will certainly pass your comments on to Molly and the rest of our team! It is great to hear you enjoyed your time with us and were so well looked after! We look forward to welcoming you back again in the future! Kind Regards, Trinity and The Team.

"Stay over"

5
User 19/02/2022

We stayed at the Lord street hotel last night this is our 2nd stay here and was not disappointed the staff are really friendly, especially Claudia on reception she is a big asset to the hotel and will be staying again THANKYOU for an amazing stay xx

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good afternoon, Thank you for taking the time to leave us a wonderful review. I will certainly pass your comments on to Claudia and the rest of our team. It is great to hear you enjoyed your stay with us and were so well looked after! We look forward to welcoming you back again in March! Kind Regards, Trinity and The Team.

"Lovely hotel with amazing staff"

5
TDWLLTL, Christchurch, United Kingdom 19/02/2022

This was our second visit to the Lord Street Hotel which we stumbled on by chance in 2021 as a great value hotel in the centre of Southport. Our first visit exceeded all of our expectations and our most recent visit confirmed why it is one of the best hotels in the town. The wonderful staff team are the main reason it is so welcoming and the rooms are maintained to an excellent standard. If you appreciate rooms with deep carpets, a walk in shower and a large TV, you won't be disappointed. We've stayed in many luxury, moderate and budget hotels all over the world and whilst this might not be a Four Seasons, the staff are most definitely comparable to some of the very best hotels. Yes, you may hear other guests in the corridors (even the quietest hotels can't control the volume of all guests), and it is above a very good sports bar and modern pub, so if you're after somewhere where you can hear a pin drop, perhaps choose somewhere else. Breakfast can be delivered to the rooms or is available from the refurbished sister hotel across the road. We've never been in-room diners, so it really isn't an inconvenience to take the short walk (we've walked much, much further for breakfast in many hotels!) The breakfast offering is traditionally English with a small continental selection, all of which is plentiful and as good as any standard English breakfast. If you're in Southport for business or for pleasure, give the hotel a try. You won't be disappointed. Thank you to all the staff, both in the hotel and at breakfast. You're all a credit to the hospitality industry.

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good afternoon, Thank you for taking the time to leave us such a wonderful review. I will certainly pass your comments on to our team and I couldn't agree with you more, they are definitely a credit to the Hospitality industry! It is great to hear you enjoyed your stay with us and were so well looked after! We look forward to welcoming you back again in the future! Kind Regards, Trinity and The Team.

"Lovely Friendly Boutique Hotel"

5
User 04/02/2022

Excellent welcome by reception, the manager was really friendly and helpful his cocktails are outstanding, the rooms are lovely and altho they only do fast food in the bar they have an outstanding restaurant over the road at their sister hotel The Bold Hotel, our stay was really good and as we was impressed we are returning in March such was our admiration during our stay and can 100% recommend.

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good afternoon, Thank you for taking the time to leave us a wonderful review. I will certainly pass your comments on to our team. It is great to hear you enjoyed your stay with us and were so well looked after! I certainly agree, Howard's cocktails are outstanding! We look forward to welcoming you back again in March! Kind Regards, Trinity and The Team.

"Nice hotel but no chance of sleep"

3
fireant4, Bolton, United Kingdom 16/01/2022

The staff a excellent and professional. The hotel was very clean and rooms spotless. We must have been unfortunate with the room we was given (118) so if you stay avoid this room if you want a peaceful time. It's based right next to the main stairs so every time someone goes up or down you hear this, as you can imagine this happens a lot at busy times so sleepless nights and no lay in. Bar areas are really good. Perfect if sports fan and loads of screens

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good afternoon, Thank you for taking the time to leave us a lovely review. Its great to hear you were impressed with our sports bar, I certainly agree its perfect for sports fans! I apologise you found your room noisy with it being by the main stairs. As a Hotel, one of our main priorities is ensuring our guests have the best night sleep they possibly can. Should you wish to return in the future please give me a call direct to the hotel and I will ensure you are allocated a lovely quiet room. I hope it didn't affect your stay too much. Hopefully we will see you again in the future! Kind Regards, Trinity and The Team.

"Fantastic Hotel "

5
Elaine A, Bebington, United Kingdom 02/01/2022

Excellent hotel and Claudia and Howard are a big part of this hotel. They were wonderful and so friendly. Howard's cocktails were amazing too. Would 100% recommend staying here if you want a nice comfortable break. We will definitely be staying again for next New Year.

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good afternoon, Thank you for taking the time to leave us a wonderful review. I will certainly pass your comments on to Claudia, Howard and the rest of our team. It is great to hear you enjoyed your stay with us! We look forward to welcoming you back again in the future! Kind Regards, Trinity and The Team.

"Fantastic stay at this well placed, clean and friendly hotel "

5
CarolK801, Westhoughton, United Kingdom 01/01/2022

From booking to checking in to arranging car parking , breakfast etc it was all done efficiently and with good humour. Howard met us as we checked in and sorted out the reduction in car parking fee for the car park at the rear. We had already arranged our evening meal but Howard knows the restaurant well and made good recommendations. Its a very clean hotel , well placed and well laid out . You have your breakfast across the road at the Bold Hotel and this was delicious. Great hotel , good price and location , nothing negative to be said ...highly recommended

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good afternoon, Thank you for taking the time to leave us a wonderful review. I will certainly pass your comments on to Howard and the rest of our team. It is great to hear you enjoyed your stay with us! We look forward to welcoming you back again in the future! Kind Regards, Trinity and The Team.

"More than excellent"

5
User 28/12/2021

From first contact to final departure nothing was too much for any of the staff. Being a wheelchair user, a member Of staff always accompanied me to the Bold where meals were taken apart from breakfast which was delivered to my room. My room was beautifully decorated and the bathroom was perfect, almost a replica of my own bathroom. The only thing missing was a full length mirror which I believe is to be addressed. Claudia - well what can be said other than she is much more than an asset to the hotel and someone to be valued. When the fire alarm went off during the night they were certainly on they ball with Ollie, I think it was reassuring me to stay in my room as someone was coming to help me, Joanne, security, and a couple of security guards came to carry me downstairs. Thankfully it turned out to be a false alarm so evacuation was not needed. I felt really safe and confident that the hotel is a very safe place to stay. I was travelling alone for the first time and will most definitely be returning and can recommend it for wheelchair users who don't require specialist as everyone in both hotels go out of their way to ensure you enjoy your stay. Claudia, I can't thank you enough and I'd like you to extend my sincere thanks to all the staff, the hotel is lucky to have such genuine caring staff. I look forward to booking again when the weather is hopefully a bit better.

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Hello Betty, Thankyou for your wonderful review! It was an absolute pleasure having you stay with us at our hotel and we are so pleased to hear you thoroughly enjoyed yourself! I will ensure all of your lovely comments are passed on to our staff at both venues, in particular Claudia and Ollie. We look forward to welcoming you back again soon! Kind Regards, Trinity & The Team

"Brilliant"

5
kylielt88, Whitehaven, United Kingdom 08/12/2021

Excellent hotel. Great location. We have never visited Southport before but we found it was a lovely friendly place. We went for the luminate show in Victoria Park which was a 15-20 minute walk away. Shoutout to Howard and his amazing but deadly cocktails, definitely worth a try. We enjoyed our breakfast which was just over the road at their sister hotel ‘the bold'

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good afternoon, Thank you for taking the time to leave us a wonderful review. I will certainly pass your comments on to Howard and the rest of our team. It is great to hear you were so well looked after! We look forward to seeing you again in the future! Kind regards, Trinity & all the team

"Lovely hotel with great staff"

5
User 30/11/2021

Great hotel on Lord Street with lovely newly fitted out rooms. The location and breakfast at The Bold across the road was great but it was the warmth of the staff that really made the visit special: arriving late at night with tired kids the staff made sure that we were able to get something to eat. A really nice place to spend a few days.

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good afternoon, Thank you for taking the time to leave us a wonderful review. I will certainly pass your comment on to our team. It is great to hear you were so well looked after! We look forward to seeing you again in the future! Kind regards, Trinity & all the team

"Jason"

5
User 27/11/2021

Fantastic hotel and staff the room was lovely very spacious and modern and very clean had breakfast at the sister hotel it was excellent. Would like to mention Claudia who was a great help sorting out the booking after some mix up she could not do enough for us she is a great asset to the hotel.

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good afternoon, Thank you for taking the time to leave us a wonderful review. I will certainly pass your comments on to Claudia and the rest of my team. It is great to hear you were so well looked after! We look forward to seeing you again in the future, maybe Christmas! Kind regards, Trinity & all the team x

"EXCELLENT"

5
User 19/11/2021

Outstanding hotel and staff, great location close to all amenities. The room was lovely, very clean and everything provided. Front of house staff exceptionally good. CLAUDIA was amazing, very helpful, friendly and a genuinely Nice person for whom nothing was too much trouble. We would definitely recommend this hotel and will be staying again. THANKYOU.

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good afternoon, Thank you for taking the time to leave us a wonderful review. I will certainly pass your comments on to Claudia and the rest of my team. It is great to hear you were so well looked after! We look forward to seeing you again in the future, maybe Christmas! Kind regards, Trinity & all the team x

"Excellent"

5
User 19/11/2021

Stayed 16-18 November. Claudia on Reception is a great asset to the hotel - extremely helpful and friendly. Lovely room with great shower room and toiletries. Close to shops and restaurants. Good breakfast at sister hotel across road. We would definitely stay again.

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good afternoon, Thank you for taking the time to leave us a wonderful review. I will certainly pass your comments on to Claudia. It is great to hear you were so well looked after! We look forward to seeing you again in the future, maybe Christmas! Kind regards, Trinity & all the team

"Lord Street Hotel"

3
jmilly2021, Wirral, United Kingdom 16/11/2021

Hotel experience was brilliant Rooms spotless very modern Great location in centre of Southport Unfortunately experience was let down by a very poor breakfast in sister hotel across the road 12 of had the breakfast and most were poor . Food was burnt rubber sausages , burnt toast

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good afternoon, Thank you for taking the time to leave us a lovely review! I apologise that the breakfast did not meet your expectation. I am however pleased to hear your experience in our Hotel was brilliant and that the rooms were very much to your liking! Hopefully we will see you again soon! Kind regards, Trinity & all the team.

"Lovely weekend at the Lord street hotel"

5
MightyRed7, Blackpool, United Kingdom 14/11/2021

Excellent stay once again beautiful Accomadation with friendly helpful staff Claudia the front of house was so helpful the only downside to our stay was that the room we was promised was given away to somebody else however to compensate for this we was given complementary breakfasts for one day

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good afternoon, Thank you for taking the time to leave us a wonderful review. I will certainly pass your comments on to Claudia and the rest of the team. We look forward to seeing you again in the future, maybe Christmas! Kind Regards, Trinity & all the team.

"First night away with our young baby"

5
User 11/11/2021

We had such a lovely stay with our 6 week old baby! Room was gorgeous, staff were all lovely and very helpful. Perfect location, near bars and restaurants! Beautiful hotel, smelt really nice, would definitely stay again.

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good afternoon, Thank you for taking the time to leave us a wonderful review. I will certainly pass your comments on to my team. I think my favourite part must be "Staff were all lovely". I think so as well! We look forward to seeing you again in the future, maybe Christmas! Kind regards, Trinity & all the team x

"Incredible value for money, lovely rooms & staff (Aunt Claudia at reception is a queen & Simona at the bar, a princess!)"

5
User 10/11/2021

Myself and my girlfriend stayed at the Royal Clifton for 2 nights at £130, for a room with no heating, single glazed windows, but the staff were very nice, just the hotel is in such an old condition. we then spent 1 night at Pontins, which I will not even dare to go through, except mentioning that 1 of the beds was covered in blood - Both hotels are managed by Britannia Hotels, and trust me when I say this, just save yourself the hassle and avoid any hotel under this umbrella. We then decided to stay an extra day in Southport with our friends before we all travelled home and both booked at the very last minute at The Lord Street Hotel and paid £50 for each room (2 rooms), and the staff went above and beyond for us (Auntie) Claudia at the reception was by far the most amazing and helpful receptionist I have ever encountered and I stay at hotels almost every weekend. After hearing about our experience throughout the weekend, Claudia and the management upgraded myself, my girlfriend and friends to the best available rooms in the hotel with no additional charges to ensure we were going to spend a night that she believed we needed. The rooms were amazing - Super clean, everything pretty much brand new and working, 4k televisions, incredibly comfortable beds, heating, and lovely staff at the bar, especially Simona who served us drinks and even came to sit with us after she clocked off her shift. There's also a restaurant literally across the road that is part of the hotel company and does incredible food, and has extremely friendly staff too. The hotel is also a 10 minute walk from the train station and a stones throw from the beach too, so the location is perfect if you want to go sightseeing, or for a walk to the town centre and to the beach. I would 110% recommend this hotel to anyone travelling to Southport.

"Fabulous"

5
User 09/11/2021

Exceptionally good value room including breakfast. Room was like new and spotless, large flat screen TV, in fact as big as my one in my lounge! Superb breakfast, and bar! On arrival i was greeted by Claudia who was so helpful. She advised on restaurants and i needed a document printing and nothing was too much trouble for her, she is truly one of the best receptionists i have encountered. I will return.

"Great Hotel"

5
User 01/11/2021

Absolutely loved our time here at this Hotel. Great Location, close to main shopping and has lots of bars and restaurants within walking distance. Our room was gorgeous! We had a lovely view of Lord Street and the bed was very comfy! All staff that we encountered were very friendly. Trinity in particular was exceptional. She was very friendly and bubbly, a great asset to the hotel. I must also give a mention to Howard, the cocktails he made us were delicious. I would definitely recommend his French Martini! All in all we had a great experience here and we will definitely be returning in the future.

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear diannew826, Thankyou for your recent stay and 5 star review. It is lovely to hear you enjoyed your time with us. I will certainly pass your lovely comments on to Trinity and Howard. We look forward to welcoming you back again in the future. Kind Regards, Lord Street Hotel

"Fantastic value"

5
Jimb0d1, Newcastle upon Tyne, United Kingdom 30/10/2021

Had the smallest double room available. It's perfectly fine. Fridge, hairdryer, iron and room to use them. Big TV. Quiet inside. Thick curtains to use if worried about privacy. Clean. Modern. Good shower pressure. Hotel called me the night before to sort out parking arrangements etc and answer any queries. Lovely welcome on the night from Anne on reception. Some stairs to the room, nothing to be worried about unless you have health issues/disabled. Breakfast is directly across the road at the Bold. It's a nicer venue for food and decent service. Full English of good quality. Croissants and cereal available, perhaps not the biggest selection of continental but more than enough cooked options. Location is as good as it gets for Lord Street, beachfront and town. This is not the swankiest hotel around and some people won't like sharing reception with the bar. However, it's clean, comfortable and modern with everything you need. Would definitely stay again and represented fantastic value at around £70 per night mid week.

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear Jimb0d1, Thankyou for your recent stay and 5 star review. It is lovely to hear you enjoyed your time with us. I will certainly pass your lovely comments on to Anne. We look forward to welcoming you back again in the future. Kind Regards, Lord Street Hotel

"Horrific Experience"

1
Steffipuss, Manchester 22/10/2021

I have just had two nights of hell in this hotel, and they have gone out of their way to make my stay as miserable as possible for reasons of vindictiveness. I booked a Deluxe King room through Booking.Com for two nights' dinner bed and breakfast and paid in advance. When I arrived at reception the manager told me I had no booking. This led to a long and protracted argument for an hour as I showed him proof of my payment and confirmation. He was combative and aggressive and refused to accept I had a booking. He got on his radio and asked someone to remove me from the hotel. At this point another member of staff called Claudia appeared and she said I had cancelled the booking that morning. I told them I most definitely had not and wouldn't have come all that way by train for nothing. At this point I was crying and upset. I was worried about being stranded in Southport on my own as it was going dark now. I also have autism and disabilities. I tried to get in touch with Booking. Com which I had to do by live chat which is like pulling teeth. They kept reiterating that I have a 100% confirmed booking. Showing this to the manager and Claudia made no difference, they were adamant I didn't. Eventually after Booking. Com phoned them, they reluctantly gave me a different room to what I had been booked for. Room 119. They said this was a `superior' room and I should be grateful. However, upon entering the room it had a pungent smell of body odor and an extremely tiny window which didn't open. I had made a point when booking of asking for a window. In fact, the hotel had telephoned me the night before to confirm the booking and they had told me I would be in room 112 and that the windows opened! It seemed the room wasn't even ready as a member of staff was moving items from the room as I arrived. The room was up two flights of stairs as the lift only goes to the first floor which meant dragging my case and bag up the stairs which is hard as I have disabilities. The row about me not having a booking was still rumbling on. Eventually someone from the Bold Hotel across the road came over (as apparently calls are put through to them. She found me another room which had windows that open after the manager had sneered at me that no windows in the hotel open due to a safety feature. She said there had been a “glitch with the computer system. However, the manager and Claudia would not accept this and made no apology. The manager also referred to me as “special needs” which I found derogatory implying that I deserved to be treated badly. Claudia was still on the phone to Booking. Com complaining about me and not wanting to accommodate me. They made me feel unsafe and totally unwelcome. I just wanted to go home. I asked Booking.Com if I could be refunded but they replied “no”, so I was stuck there if I didn't want to lose my money and buy new train tickets. Meals are taken across the road at the Bold Hotel which is not mentioned when you book. They gave me no information upon checking in either. I went across for my evening meal and I was allocated a table in a corner. The menu was very limited. I ordered Leek and Potato soup which arrived with an oil slick on top. There was nothing I was able to eat apart from “Pie of the day” which happened to be Cottage pie and mash. So, I plumped for the carvery. After I had my soup, I sat waiting for ages and no one came over. It was about an hour, so I asked if I needed to go over for the carvery. I was told curtly I need to “wait until chef is ready”. There was a bit of a queue and I could see that the carvery looked very dried up. I asked if I could change my order to “pie of the day” I was told “no” I would have to wait my turn. I glanced round and saw the manager from the Lord Street Hotel glaring at me. He had obviously informed the staff and they were treating me in a disrespectful manner. The carvery was completely cold. There was turkey which was all dried up and crumbled to dust as it was being carved. There were cold stale Yorkshire puddings, dried up mash potato, roast potatoes and very unappetizing congealed looking veg such as swede/carrot combo, mushy peas, parsnips and sprouts. It was very cold and the only thing lukewarm was the gravy, so I ended up leaving most of that. No one asked if my meal was OK, and no-one came near me all evening. As I had paid for my dinner in advance I didn't know how much I had to spend so I asked and it was £25 so I had money left over but no one would serve me so I could not find out if there were any desserts. After being there for over two hours, I got up to leave because of the terrible atmosphere. I asked a member of staff if I had anything to pay and they tried to charge me for two cokes even though I only had one. Breakfast the following day was a similar affair. You have to go across to the Bold. It was raining. I was asked if I wanted a drink, I asked for a tea which is served in the tiniest teapot imaginable except they had omitted a tea bag and I had to ask for one. You cannot help yourself to anything. I had the full breakfast which arrived stone cold again and minus key items advertised i.e., fried bread, black pudding and one tiny plum tomato. They didn't even ask me if I wanted white or brown toast. They put the toast on the plate buried under beans and tomato so it's all soggy and put the butter sachet on the plate, so it melts. It was piled up like a dog's breakfast. After breakfast it was raining heavily, and I had not been given any tea bags, so I asked Claudia at reception who angrily replied “if you want teabags ask housekeeping” before turning her back on me! I ended up going back to bed crying and distressed. It was like an endurance test. I was utterly miserable. Later, it was time for evening meal. I ended up being in their 3 hours service so unbelievably slow. It was the same Leek and Potato soup with grease floating on the top this time with the addition of parsley and uncooked leek. This is the only choice of soup. Next, I had fish chips and mushy peas which were inedible (see picture). The batter was an inch thick and like a pancake the fish was hard and overcooked. The chips were unappetizing frozen chips. This time I was asked if my meal was Ok, I said no put nothing further was said I had to leave it all. I spent ages trying to get a dessert which was just cake and a coffee and again had to chase around to ask someone. Key things like condiments and sugar are not on the table so you must keep getting up to ask someone or hunt round for them yourself from a trolley. There are no redeeming features of this hotel whatsoever. They advertise Deluxe, luxury rooms which are at best functional. I have stayed in much better two star hotels which were better value for monry. This is very expensive for waht it is. There is a big TV and that is about it. The shower had low water pressure, kept going hot and cold and the fixtures and fittings were dusty. Worst of all is the vindictive nature of the staff. It's probably OK if nothing goes wrong but you will see another side to them if they have doubled book or whatever. They are spiteful and vindictive. They made my two days a total misery. I feel this happened because I was a female alone. They have an appalling attitude to disabled people. The hotel is not accessible at all for disabled people. They were determined to make me suffer because I came for a booking which I had paid for in full which they insisted was cancelled. I see from reviews this has happened before. I fully expect a reply full of misrepresentation of the facts and lies. After ringing Booking.com I was made aware that the hotel had made numerous false allegations against me including one I had threatened the chef which is a blatant lie and didn't have any interactions with a chef or make any threats to anyone. I spent two nights stay in tears feeling intimidated and hiding from them as I felt vulnerable due to their appalling attitude towards me. I would not recommend this hotel for safety reasons, and this is demonstrable in their replies to reviews and barbed comments to any review they don't like.

"2nd October 2021 (2 night stay)"

5
H193IBianc, Glasgow 22/10/2021

I cannot the fault the hotel which completey met our expectations, all staff that we encountered were polite and courteous, Trinity in particular was standout. You will not go wrong staying in this hotel.

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear H193IBianc, Thankyou for your recent stay and 5 star review. Its great to hear your lovely comments regarding our staff, in particular Trinity. I will certainly pass your comments on. Hopefully we will see you again soon! Kind Regards, Lord Street Hotel

"Decent enough for a night"

3
beccahill2021, Southport, United Kingdom 18/10/2021

We stayed here for a small hen do for my sister. Upon check in we were informed my booking request was not honoured to have the two rooms made into twin rooms, which is advertised as possible on request. I was even called the night before check-in to confirm my request, but only one room was made into a twin and the other was unable to be split, so we had to share the double. Additionally the room which had to remain a double had an awful eggy smell coming from the bathroom drains, which was not pleasant. Check in was slow so I didn't see the point in completing the online check in form I was emailed with a day earlier. The room was nicely decorated and the bed was comfortable. Breakfast was nice, with a good range of options. The location is ideal for bars and restaurants in Southport and we didn't walk any more than 10 minutes other locations.

"Misleading advertising"

1
Anothernormalbloke, Oldham, United Kingdom 11/10/2021

I booked a delux king room through booking.com. The advertisement stated (breakfast available) It also shows a picture of a breakfast. Breakfast IS NOT available at the Lord Street hotel. You have to go across the road to another hotel for breakfast. I was also told that parking was £8 per night through an arrangement with a local car park. I was not given the necessary code & once on the car park & under the cameras it is to late & costs £30 this is not refundable at reception. The deluxe king room had a two foot square window looking onto the back of a building. There was only a small shaving mirror in the bathroom (no use to a woman applying make up) If a man bent over the basin to wash, he would bang his head. There were no bedside lamps, just a dimmer for the main light. There was nothing deluxe about the room although it was clean.

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good morning, Firstly, I am sad to read you didn't enjoy your experience, this is a shock to me. We do offer breakfast just across the road at our sister hotel in their main restaurant. However if you would prefer your breakfast at Lord Street Hotel, this can be done for you, no problem. Which I do believe you were told when you came across to The Bold that evening. We do have a special rate available with the car park behind us. When you check in, the Receptionist will assist you with booking your car space. I wish you had held fire on paying £30 when you have said you were told it was £8.00. I struggle to understand there being 'nothing deluxe' about the room. I guess its just a difference in opinions. All the best, Kelsie Lord Street Hotel

"Over night stay"

5
User 24/09/2021

We stayed at the lord street hotel last night when we arrived the lovely lady Claudia greeted us and took us to our room she was one of the nicest people We had the pleasure of meeting, she went above and beyond to make our stay as pleasant as possible we will be booking again shortly I would highly recommend this hotel too

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear J6306DBnicolam, Thankyou for your recent stay and 5 star review! I will certainly pass your lovely comments on to Claudia. It is great to hear you enjoyed your time with us. Hopefully see you again soon in the future. Kind Regards, Lord Street Hotel

"Excellent"

5
User 19/09/2021

we booked this hotel for a week for my Mum and her partner as due to personal circumstances we had to make it special for her. She's now come home and I honestly cannot recommend this hotel enough...they really did go above and beyond our expectations. They were so kind and helpful, they made her feel like she had spent the holiday of a lifetime at their hotel. The room was beautiful and the meals were delicious, therefore, we could relax knowing that Mum was being treated amazingly and having good quality meals to keep her going. The people who work there whether you are management or cleaning staff, we thank you from the bottom of our hearts for making our Mum feel like a princess.

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Thank you for taking your time to leave us a review! We look forward to seeing you again in the future, hopefully Christmas! Kind regards Kelsie Buck

"Not disability friendly, far from it! "

1
Lalrmi, Leigh, United Kingdom 18/09/2021

Wow, what a difference a couple of years make. We first visited here in 2019, and on the back of the experience I left a good review, this was responded to by management thanking me and offering me at 10% discount when I return. Well we did return this week, and what a difference we noted, I would go as far as saying that as a person with disability needs, this hotel is absolutely disgraceful and shows a total disregard to anyone with a disability need. Firstly the promised 10 per cent discount did not happen, and when we tried to book we were told that the promised discount could not be applied. Never mind let me now offer my feedback on our most recent visit. On arrival at this hotel we found that you could not park anywhere near this hotel, the front is now grassed and full of picnic benches, we had to park quite some distance away on the road, I am a blue badge user and have mobility problems, so whoever came up with this crazy idea needs sacking, it shows a clear disregard for anyone with a disability need. The long walk with a case put quite a dampener on the stay and caused me quite some discomfort throughout the evening. So as if that was not bad enough, we checked in and made mention of the lack of blue badge parking facility and the excuse was this was done during lockdown to allow people to sit outside to drink. Whilst that is just partly understandable, it shows a clear disregard for anyone with a disability need, nothing less than shocking really. But still the worst was yet to come, room 123, despite having just made mention of the issue we were told our room is on the 3rd floor and there is no lift, the lift will take you to the first floor, but the other floors have to be accessed by stairs. That sounds like a lot of stairs and quite a bit of a climb to me is what I said to the lady checking us in, oh dear was the reply. I think this hotel needs to be more clear when advertising and clearly state that there could be an issue to anyone suffering with a mobility problem. The experience totally ruined the overnight stay in Southport and we most certainly will not be returning here. One more issue to add to the list is the shower, who came up with the idea of a fixed shower screen with a gap of about 16 inches to get into the shower, it may be alright for small people but try to see how a man of 6ft1 and 19 stone is supposed to get into that. The room was also advertised as a deluxe king at best the bed was a standard double, and the room itself was small. What an absolutely terrible experience this stay turned out to be, left me feeling like I've been fleeced.

"Claudia is the best!"

5
User 17/09/2021

Me and a friend stayed a night very last minute and we could not ask for a better stay! Claudia was funny, bubbly and felt more like a friend, we will definitely be coming back for sure. Feels like we have family here now! I also forgot my phone in the room and she was so helpful with this, she found and looked after my phone until I was able to retrieve it!

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear Miss_Am_Ab, Thank you for your recent stay and 5-star review, I am pleased you enjoyed your stay with us, I will certainly pass your comments onto Claudia, thank you. We look forward to welcoming you back again very soon. Thank you once again. Kind Regards The Lord Street Hotel

"Fabulous and friendly"

5
ECapocci, Glasgow, United Kingdom 17/09/2021

Just spent 5 nights at the Lord Street Hotel. Lovely hotel - nice decor and layout, super friendly staff, great breakfast and really comfy beds. Great location, just a short walk to the beach. Will definitely go back.

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear ECapocci, Thank you for your recent stay and 5-star review, I am pleased you enjoyed your stay with us, I will certainly pass your comments onto the staff, thank you. We look forward to welcoming you back again very soon. Thank you once again. Kind Regards The Lord Street Hotel

"Lovely room"

5
User 16/09/2021

We had a lovely stay at this hotel mid September. Location is fab. Room felt really luxurious and the decor was beautiful. Amazing shower and bed. The tv was very big too for a hotel room. Great Irish pub below too which we drunk in before bed. A brilliant stay - thanks!

"Lovely stay"

4
Naomi B, London, United Kingdom 06/09/2021

Thoroughly enjoyed our stay, room was beautiful with very comfy beds and an amazing shower. Slight downfall on no full length mirror and dim lighting. All staff were really friendly and helpful. Parking nearby £3 for 24 hours!

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear Naomi B Thank you for your recent stay and 4-star review, I am pleased you enjoyed your stay with us, I will certainly pass your comments onto the Staff, thank you. I apologise that there was no full length mirror and that the lighting was dim. I will certainly take this on board and look in to improving this. We look forward to welcoming you back again very soon. Thank you once again. Kind Regards The Lord Street Hotel

"Flying visit to Southport"

5
KazG999, Blackburn, United Kingdom 05/09/2021

We were originally booked into the sister hotel, the Bold, but some kind of mix up with our Booking.com reservation resulted in being put into this hotel instead. Comfortable room, very quiet, great electric shower, good bar facilities. Car parking available to the back of the hotel which cost us £8 for 24 hours. Breakfast is taken across the road at the Bold, or you can request it be brought across for you. We opted to go over the road. All staff encountered at both hotels were lovely. Only a one night stay to go to a party locally, but if we're ever in the area again we'd definitely stay here again.

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear KazG999 Thank you for your recent stay and 5-star review, I am pleased you enjoyed your stay with us, I will certainly pass your comments onto the staff, thank you. We look forward to welcoming you back again very soon. Thank you once again. Kind Regards The Lord Street Hotel

"Brilliant"

5
User 03/09/2021

Absolutely wonderful rooms very modern. Good night sleep too. Claudia is great asset to the hotel so friendly she goes above all aboard I hope she gets recognised how great she is. Def be back next year.

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear Caroline E, Thank you for your recent stay and 5-star review, I am pleased you enjoyed your stay with us, I will certainly pass your comments onto Claudia, thank you. We look forward to welcoming you back again very soon. Thank you once again. Kind Regards The Lord Street Hotel

"Lord Street Hotel"

5
User 02/09/2021

My wife and I have just spent two nights at The Lord Street Hotel. Great location, spotlessly clean. Friendly helpful staff, Claudia on reception was brilliant! Parking right behind the hotel £8.00 for 24 hours, paid at reception. Would definately stay at this hotel again.

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear Exploration825713 Thank you for your recent stay and 5-star review, I am pleased you enjoyed your stay with us, I will certainly pass your comments onto Claudia, thank you. We look forward to welcoming you back again very soon. Thank you once again. Kind Regards The Lord Street Hotel

"Lovely, Clean Modern Boutique Hotel with friendly staff"

4
TravellingWilby, Wakefield, United Kingdom 31/08/2021

Stayed Bank Holiday Monday & Tuesday with my husband. Check in was slightly delayed due to being full the night before & some guests having had late checkouts however Claudia on reception was very friendly & helpful, an absolute gem all the time we were there & allocated a quiet room on the first floor as requested. A side note; the lift only goes to the first floor so anyone with mobility issues needs to do the same. Our room was ultra modern, high spec & spacious being well decorated & spotlessly clean. It had a comfy bed & included tea & coffee facilities & a mini fridge. The shower is electric & previously, in other hotels, I have bad experiences as the water pressure was low & temperatures fluctuated but the one in the Lord Street Hotel was very efficient & modern. The only complaint about the room is the window may need some attention i.e. it didn't seem to be sealed properly as we could hear every street noise & seagull when we were awake but didn't spoil our stay. Breakfast: This consists of cereal, choice of as much orange juice tea & coffee as you could drink with different choices of cooked breakfast fare & mini Danish pastries. It's prepared across the road at the sister hotel "The Bold" but you can place an order the night before for it to be served at the Lord Street Hotel. However we weren't sure if it was a buffet breakfast so we went over there. In hindsight it isn't so I recommend that you eat it at the Lord Street. Good breakfast on the whole but there was only 1 choice of cereal- not great especially for kids as it was Granola!! Wouldn't be much bother for or expensive for them to add cornflakes & rice krispies!!! In addition we had to wait 30 minutes for the cooked breakfast. The continental part of the breakfast was self service but this wasn't explained by the staff & we had to ask if it was included in the hotel breakfast & where it was. On the plus side the staff were very friendly & nothing was too much trouble. Overall good stay & we would return.

Kelsie B, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear TravellingWilby Thank you for your recent stay and 4-star review, I am pleased you enjoyed your stay with us, I will certainly pass your comments onto Claudia, thank you. I appreciate your feedback regarding the windows. I will get this looked at as soon as possible in order to ensure this does not affect the stay of any future guests. I am pleased to hear however, that it did not spoil your stay. With regards to breakfast, we do have a selection of different cereals including coco pops, rice krispies and cornflakes. I will look into why these were not displayed during breakfast during your stay. Once again I apologise for the issues regarding your breakfast during your stay and I can assure you all of your feedback has been taken on board in order to improve our services. We look forward to welcoming you back again very soon. Thank you once again. Kind Regards The Lord Street Hotel

"Exceeded all expectations!"

5
Lennon4Ever, Huddersfield, United Kingdom 31/08/2021

We booked this hotel on a booking site which is very impersonal but that all changed on the eveneing before we were due to chech in. We received a courtesy call asking us if everything was still going according to plan for our reservation and expalined the options for parking, breakfast and asked if we had any speciial requests. We did and they were effortlessly taken care of. I don't think I have met a more friiendly and efficient receptionist than Claudia. What an asset to have as rhe first point of contact! She introduced us to Michael, the hotel Manager ad he was equally charming and helpful. We were too early to check in but he had our luggage taken to the room for us in advance of the actual check in. The room was absolutely immaculately clean and furnished very tastefully with high quality fabrics, curtains and bedding. The huge bed was very comfortable and although this hotel is located on a main road in the centre of Southport, the double glazing did its' job and we had a wonderful, peaceful sleep. Before going to bed we decided to have a drink on the rooftop terrace which was actually closed. Not a problem! Rob O'Hare, a really friendly and helpful guy, opened it up for us and put the heaters on. Nothing is too much truble to the staff here and we are looking forward to a return visit. I expect this to become the number 1 hotel in the area, Thanks to all conncerned.

"Good venue, would stay again."

4
Andyhailsfromwales, Beaumaris, United Kingdom 28/08/2021

Bit of a party venue (not necessarily a bad thing) & Sports Bar, but well presented with helpful staff. We had a nice room with a very comfy bed, right on the front overlooking Lord Street - could have done with net curtains though for more privacy. Nice breakfast which can be taken in room, in the bar or in Bold Hotel across the road. Handy parking behind hotel £8/24hrs.

"Overnight stay"

4
User 25/08/2021

My fiance & I had wee overnight at the Lord Street Hotel recently & first impressions were good. Very friendly staff, lovely decor, nice bar (apart from a number of dirty tables) that eventually got cleaned. Our room was modern, comfortable & clean apart from few huge cobwebs hanging from ceiling! In the morning the shower didn't work so girl at reception let us use a vacant room to have a shower. This held us back a little. We also had nice breakfast (room service) but had to use wooden cutlery which broke trying to cut through, definitely not the easiest task! I would love to have given 5 rating but had to rate on our stay.

"Simply lovely "

5
46biggy46, Warrington, United Kingdom 25/08/2021

This was our first visit to the hotel and its a lovely place and we will definitely recommend and return. The car park is at the rear of the hotel/casino which is £8 for 24 hours. We arrived at check Inn and were met by the lovely Claudia who is amazing and friendly. Our room was big but a tiny window and view of the disused casino room 101. We had drinks on the terrace which is a lovely suntrap only .I ordered 3 drinks which I couldn't carry all of them and asked fora tray sorry non left and no offer of I can help carry your drinks so a bit disappointed in the customer service as I was the only customer at this point. Breakfast was served over the road at the bold which was OK and very little out as in continental choices. Overall a lovely place and we will definitely recommend and return.

"Brilliant Hotel"

5
MarkWW57, Dumfries, United Kingdom 24/08/2021

Stayed twice at this hotel in the past month and loved it. The hotel has a large sports bar, a lounge bar and a champagne and fizz bar (weekends only). It also has a huge seating area out the front where you can watch life on Lord Street. The staff are great and we've had no issues at all and will definitely be back soon. The rooms are superb as well, although there are stairs involved which might be a problem for some. I've already recommended this hotel to friends back home. The sister hotel across the road is The Bold Hotel and the food in there is really good. There are also a number of great restaurants in the immediate vicinity and I would recommend Auberge which is an Italian right across the road.

"Sarah Brown"

3
User 23/08/2021

We stayed here for one night in August. When we arrived there was a couple in front of us talking to the receptionist for a very long time. We waited for 45 minutes before giving up and deciding to wait outside. Luckily a friendly man outside noticed us and took in our cases. The bed was extremely comfortable and room very clean. Only thing was the shower would go boiling hot and then freezing cold (room 117). The hotel itself is lovely however I don't feel the staff are very friendly apart from the man who served us at the beginning who I imagine is the manager.

"Top hotel"

5
les123456_13, Blackpool, United Kingdom 19/08/2021

We are at the lord st hotel what a lovely hotel, room Is first class staff very helpful will come to this hotel again same room would reccomend to anybody who comes to southport. Great view of the main street

"Very nice stay whilst visiting friends"

5
User 16/08/2021

Had a lovely stay, they couldn't help us enough, and have already recommended family to stay here too! They were friendly, attentive and if I ever go back up to Southport then we will stay here again no worries. Malcolm Scott

"Lovely Hotel"

4
NellieScotland, Scotland 16/08/2021

Beautiful room, so comfortable and well presented. A few little niggles, couldn't reach the hangers in wardrobe properly. They were the type which attach with a small metal ball which fits into a sliding fixture on a rail. I am 5ft 2 and every time I tried to remove a hanger, I had to get my 5ft 10 partner to hold it still, so, not good if you're under say 5ft 4. The lift only goes to the 1st floor, our room was up some very steep stairs which was difficult while carrying a case or if, like me, you have dodgy knees. Just a couple of niggles, not much can be done about the stairs but maybe have a look at the height or type of hangers. Had a great stay though !!

"Comfortable, friendly, good location"

5
IanWilliams, Faversham, United Kingdom 12/08/2021

We arrived late after a lengthy journey, with a tired and restless baby. The staff were kindness itself, helping us in with our luggage and up to our rooms. We were too late for the kitchen, so they had made us salads and provided a bottle of wine. The rooms were spacious, comfortable and quiet. Breakfast was over the road at the Bold (part of the same group) and was good, with a wide choice and decent coffee. I happily recommend this hotel.

"Lovely room"

4
JMF3214, Ayr, United Kingdom 10/08/2021

Very nice hotel in a good location. Breakfast at the sister hotel over the road was very nice although the first morning we weren't told about the continental selection and cereals that were available for either before or after our full English. Housekeeping was done very late in the day. I had to call at 3.30pm to request clean towels as we were getting ready to go out early. Most hotels tend to do this in the morning not late afternoon. Other than that a pleasant stay.

"Fantastic Value for Money"

5
JT262626, Manchester, United Kingdom 09/08/2021

Stayed for 2 nights with my Granddaughter as a mini break, couldn't fault a thing. Lovely modern room, spotlessly clean, all staff were lovely, enjoyed having a drink sat on the upstairs balcony and the half board deal was excellent. Meals served across the road in the Bold hotel, basic continental buffet and hot food menu for breakfast - really relaxing and then evening meal was choose anything from the menu (I had 3 courses) and you pay via a £25 a head voucher (child allocation was £10), huge portions and lots of choice. Brilliant location - on the promenade in 5 minutes via the street opposite and lots of shops / restaurants around. I stayed on a Wednesday / Thursday so even though hotel was busy, it was quiet - because the hotel is above a 2 story bar which is part of the hotel, (plus there is an Irish bar next door) it could be noisier at weekends but I found any noise went when the bedroom windows were closed and my room was just above the outside terrace where some people were sat drinking - the room had air conditioning (bonus!).

"Weekend stay"

5
Angelofthenorth17, Fuerteventura, Spain 08/08/2021

Had a fabulous weekend at the lord st hotel Beautiful bedrooms and surroundings Mike and all the staff were amazing and very attentive We had several small children in our party but we were made to feel very welcome and the staff in punch tarmeys bar were lovely to them Thanks once again would highly recommend

"A Wonderful Stay!"

5
User 27/07/2021

We've just had the pleasure of staying at the Lord Street Hotel and it was a 10/10 experience. A huge shout out to Howard, who was a real gem and made the stay one for the memory books. His secret mojito recipe will also go down as legendary. We'll be back!

"Cheese and wine evening"

5
Michelle C, Southport, United Kingdom 23/07/2021

I visited this hotel on the evening of 20th July with friends to go to the cheese and wine event.Great price and lots of different cheeses and wines to eat and drink will definitely be going again to this event.

"Cheese and wine night"

5
User 20/07/2021

Hotel room was perfect. Attended the cheese and wine night, amazing wines and cheeses and great value for money. Megan and Mollie were lovely and the hotel manager and wine expert were great. All in all, amazing night would highly recommend.

"Perfect break "

5
User 18/07/2021

Excellent service from reception to cleaning staff bar staff the rooms are lovely tastefully decorated very comfy beds overall we had a brilliant stay the bar staff were very attentive and he made the best mojito cocktail thankyou for a wonderful stay would definitely recommend this hotel to anyone who likes a boutique hotel and the bold sister hotel across the road excellent food

"Fabulous staff"

5
Jlo22013, Southport, United Kingdom 17/07/2021

Just wanted to say that we are locals, and had a fabulous night here yesterday in the Irish bar attached. Not somewhere we frequent but looking to stay out after 11 and found here. From the funny and friendly doorman to the young lady mixing a great range of mean drinks behind the bar, the service was excellent. We were a mixed group from 20 to 60 in age and everyone was made welcome and catered for. Our lovely server couldn't do enough and he had a great sense of humour, keeping us entertained and making sure we shall return! I would recommend here for anyone who is visiting southport.

"Having a drink"

5
User 01/07/2021

Came in after a long day to have a drink and was greeted by a lovely boy named reece had a nice friendly chat and we got on really well excellent service would recommend if your looking for a night out with the boys

Kelsie Buck, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear aidanj226 Thank you for your recent visit and 5-star review, I am pleased you enjoyed your time with us, I will certainly pass your comments onto Reece, thank you. We look forward to welcoming you back again very soon. Thank you once again. Kind Regards The Lord Street Hotel

"Lovely hotel"

5
Sarahsmith1122, Preston, United Kingdom 29/06/2021

Great stay at this lovely hotel, room were spotless and had amazing decor! Staff so lovely and friendly, special mention to Trinity and Molly who looked after us the whole night. Would definitely stay again and stay bit longer! This hotel is a great location Couldn't fault this hotel

Kelsie Buck, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear Sarahsmith1122 Thank you for your recent stay and 5-star review, I am pleased you enjoyed your stay with us, I will certainly pass your comments onto Trinity and Molly, thank you. We look forward to welcoming you back again very soon. Thank you once again. Kind Regards The Lord Street Hotel

"Amazing Service"

5
User 28/06/2021

Been in a few times to The Lord Street Hotel and I can't fault it, always service with a smile, great selection of drinks to choose from. The staff are a great asset to the Hotel. A big thanks especially to Trinity, Molly, Mike, Howard and Abbie!

Kelsie Buck, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear markus12345678 Thank you for your recent returning visit and 5-star review, I am pleased you enjoyed your time with us, I will certainly pass your comments onto Trinity, Molly, Mike, Howard, Abbie and all the staff, thank you. We look forward to welcoming you back again very soon. Thank you once again. Kind Regards The Lord Street Hotel

"Amazing time!"

5
User 27/06/2021

Came in for a couple of drinks and was very warmly welcomed by a guy named Reece he was very attentive to our needs and questions were received with both professionalism and friendliness. Would definitely come back again and would highly recommend the place to anyone looking for a pub with a great atmosphere.

Kelsie Buck, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear emp4061 Thank you for your recent visit, I am pleased you enjoyed your time with us. I will certainly pass your comments onto Reece, thank you. We look forward to welcoming you back again very soon. Thank you once again. Kind Regards The Lord Street Hotel

"Amazing staff"

5
User 27/06/2021

Met a lovely guy named reece, so welcoming always near by when needed, and best server he took our order straight away then came back with our drink after, however didn't like the boss didn't get stuck in, should leed by example.

Kelsie Buck, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear morgangA1116NU Thank you for your recent visit and 5-star review, I am pleased you enjoyed your time with us, I will certainly pass your comments onto Reece and all the staff, thank you. Please accept my apologies that I was giving my attention to hotel matters and was dealing with staying guests, hopefully on your next visit I will be free to serve your drinks, thank you once again. We look forward to welcoming you back again very soon. Thank you once again. Kind Regards The Lord Street Hotel

"Jim Breeze"

5
User 23/06/2021

Always an enjoyable experience in wonderful surroundings with excellent customer service especially from the delightful, lovely Trinity and all staff. Look forward to many more fantastic times here. I will most certainly recommend the Lord Street Hotel .

Kelsie Buck, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear Jim Breeze Thank you for your recent visit, I am pleased you enjoyed your time with us, I will certainly pass your comments onto Trinity and all the staff, thank you. We look forward to welcoming you back again very soon. Thank you once again. Kind Regards The Lord Street Hotel

"Outstanding Place"

5
User 17/06/2021

Over the last few weeks and months since the national lockdown. The lord Street Hotel has been the past to be. Lovely outdoor seating areas paired with a large outdoor screen showing all the major sporting events. It doesn't stop there. indoor facilities are just as outstanding. lovely sports-themed decor including meany pieces singed by sporting greats. A good selection of drinks is offered as to be expected along with a rather small but just as exciting food menu. The staff are very professional and friendly when greeting customers. I would also like to express a special thank you to Trinity, she couldn't have done better during our visit. Very friendly and nothing was too much hassle for her. A very quick and very professional service was offered throughout. I will definitely recommend The Lord Street Hotel to all and can confirm I will be attending again.

Kelsie Buck, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear NLough Thank you for your recent visit and 5-star review, I am pleased you enjoyed your time with us, and especially our outdoor seating area and large outdoor screen, I will certainly pass your comments onto Trinty and all the staff, thank you. We look forward to welcoming you back again very soon. Thank you once again. Kind Regards The Lord Street Hotel

"Amazing time!!!!"

5
User 13/06/2021

Came in for the england match quick service grea atmosphere and lovely staff.... Howard looked after us on the terrace wich is a beutiful sun trap and had the best day!!!!!!!!!!!! Will definitely be comming back!!!

Kelsie Buck, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear 67cassiel Thank you for your recent visit and 5-star review, I am pleased you enjoyed your time with us, I will certainly pass your comments onto Howard and all the staff, thank you. We look forward to welcoming you back again very soon. Thank you once again. Kind Regards The Lord Street Hotel

"Lovely Saturday evening thanks to Howard"

5
Claire H, Liverpool, United Kingdom 12/06/2021

I have been here many times prior to lockdown and always enjoyed the experience. We returned tonight after almost 12 months and without a reservation on a beautiful sunny evening managed to secure a table on the balcony bar. The place was extremely busy but Howard managed to see to every customers needs, despite being rushed of his feet Howard's service and hospitality was so exceptional he made our night so ouch more enjoyable. We will keep returning here and recommend the place to anyone local or visiting the area . Thank you Howard for making our evening so lovely.

Kelsie Buck, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear Claire H Thank you for your returning recent visit and 5-star review, I am pleased you enjoyed your time with us, I will certainly pass your comments onto Howard and all the staff, thank you. We look forward to welcoming you back again very soon. Thank you once again. Kind Regards The Lord Street Hotel

"Couldn't fault it"

5
User 09/06/2021

Lovely little hotel located right in the centre of everything. Beach and pier were only a short walk from the hotel, shops were located on the road where the hotel was. Breakfast and evening meal were served at the sister hotel right across the road, food and service was absolutely spot on. Staff were really helpful and friendly from the moment we arrived. You can't check in earlier than 3pm however you can leave your bags in the lounge if you do arrive earlier. They also allow you to leave them on checkout and collect them later on if you wish to stay in the area for longer. Room was really clean and well presented, the bed extremely comfortable. The room also has air conditioning which was great as it was really hot when we stayed. Really couldn't fault the whole stay and would definitely recommend this hotel.

Kelsie Buck, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear Srobertson33 Thank you for your recent stay and 5-star review, I am pleased you enjoyed your stay with us and found your room clean, well presented your bed extremely comfortable. Also, that you found your Breakfast and evening meal was absolutely spot on. I will pass your comments onto all the staff, thank you. We look forward to welcoming you back again very soon. Thank you once again. Kind Regards The Lord Street Hotel

"Trinity"

5
User 08/06/2021

Went to the best cocktail bar in Southport today with a few friends. Had the best service by Trinity she was lovely and had amazing service. Will be returning definitely had a lovely evening they couldn't have done more x

Kelsie Buck, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear 39lucieh Thank you for your 5-star review, I am pleased you and your friend enjoyed your time with us, and you have now found the best cocktail bar in Southport. I will certainly pass your comments onto Trinity and all the staff, thank you. We look forward to welcoming you back again very soon. Thank you once again. Kind Regards The Lord Street Hotel

"Trinity"

5
User 08/06/2021

We went to the lord street had the best afternoon with the girls trinity went above and beyond for us! Cocktails were lovely and the customer service was amazing! We will definitely be coming back again

Kelsie Buck, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dearnkelisb2021 Thank you for your recent visit and 5-star review, I am pleased you enjoyed your time with us, and that you enjoyed your cocktails. I will certainly pass your comments onto Trinity and all the staff, thank you. We look forward to welcoming you back again very soon. Thank you once again. Kind Regards The Lord Street Hotel

"Mr sheath"

5
User 07/06/2021

Excellent stay, quality suit accommodation, plush furnishings and beautiful bed linen, lovely tranquil romantic stay, the only down side was we only booked one night, we will no doubt be staying again, hopefully some time soon.

Kelsie Buck, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear 962Pauls Thank you for your recent stay and review, I am pleased you enjoyed your time with us and found your room plush and the line beautiful, We look forward to welcoming you back again very soon, thank you once again. Kind Regards The Lord Street Hotel

"Lovely time was had at Lord St Hotel"

4
User 07/06/2021

Recently went for drinks and received lovely customer service from a friendly polite young lady named Molly who service us most of the evening and made our evening with her smile and friendliness. Will definitely return.

Kelsie Buck, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear wendybA6583VE Thank you for your recent visit, I am pleased you enjoyed your time with us, I will certainly pass your comments onto Molly and all the staff, thank you. We look forward to welcoming you back again very soon. Thank you once again. Kind Regards The Lord Street Hotel

"Avoid!"

1
Gemma And Rick P, Ashton-under-Lyne, United Kingdom 12/05/2021

1 night stay resulted in manager making an unauthorised purchase using my bank card details. My bank fraud team dealing with it now. Disgusting behaviour by the new manager Mike. Paid for a double room got 2 single beds pushed together after a courtesy call previous evening to confirm double bed??? But that was the least of my worries.... Decent breakfast brought to room, after of course having to prove I prepaid for B&B, manager didn't believe me? For then to argue that yes I want breakfast at 7.30am before I leave for work, wow, they weren't happy about that either? Avoid if you want a stress free stay.

"What a place! Great atmosphere!! Definitely recommend"

5
User 10/05/2021

We had such a fabulous time here. Thank you to Mike the manager recommended some lovely drinks that gave me a right hangover but it was so worth it! I'll definitely be returning time and time again! Such a friendly and welcoming atmosphere! 5 stars! I'd give more but it's usually out of 5 ⭐️⭐️⭐️⭐️⭐️

Kelsie Buck, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear Kayla w Thank you for your 5-star review, I am pleased you enjoyed your time with us and found the atmosphere great. I will certainly pass your comments onto Mike an all the staff, thank you. We look forward to welcoming you back again very soon. Thank you once again. Kind Regards The Lord Street Hotel

"Lovely atmosphere "

5
ChelseyX123, Southport, United Kingdom 09/05/2021

Visited recently for a few afternoon / evening drinks with friends and can't fault the experience. Great selection of drinks and cocktails to enjoy some afternoon sunshine with! At prime times of the day there was occasionally a slight wait with ordering times but the staff are run off their feet at this busy time with everywhere only just opening up again so this is completely understandable and simply can't be helped. It didn't affect our experience in any way and will 100% be returning in the near future.

Kelsie Buck, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear ChelseyX123 Thank you for your recent visit and understanding that the staff are extremely busy, thank you. I am pleased you enjoyed your time with us and I will certainly pass your comments onto all the staff. We look forward to welcoming you back again very soon. Kind Regards The Lord Street Hotel

"Great Experience"

5
User 09/05/2021

Lovely time at the Lord street hotel for drinks in the sun! Great service from Trinity and Joe very friendly and well presented. Love how they have adapted to out door eating/drinking, will definitely be returning.

Kelsie Buck, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear gracer1319 Thank you for your recent visit, I am pleased you had a lovely time with us, I will certainly pass your comments on to Trinity and Joe, thank you. We look forward to welcoming you back again very soon, thank you once again. Kind Regards The Lord Street Hotel

"Great stay"

5
User 25/04/2021

Clean cosy room with great in room facilities. COVID precautions in place Outdoor space is large for an evening drink if you feel like it very well spaced tables. Friendly staff at a great central part of town

Kelsie Buck, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear saltdeanflorist Thank you for your recent stay and 5 star review, I am pleased you found your room cosy with great facilities. I will pass on your comments to all our friendly staff, thank you. We look forward to welcoming you back again very soon. Kind Regards The Lord Street Hotel

"Relaxed atmosphere"

5
Lucy180212, Chorley, United Kingdom 25/04/2021

My husband and I stopped here for a coffee on our way home from our walk We sat outside and was greeted by very friendly staff who where all welcoming The seating area was very busy due to the nice sunny day everyone seemed in good spirits and was a nice atmosphere We would like to come back again to try some food next time we are out

Kelsie Buck, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear Lucy180212 Thank you for your recent visit and 5 star review, I am pleased you stopped by an enjoyed your coffee and found the staff very friendly and welcoming. We look forward to welcominh you back again very soon, thank you once again. Kind Regards The Lord Street Hotel

"Mix up with room and food order"

2
J9141PSshirleyf, Manchester, United Kingdom 31/12/2020

We arrived at 3pm to be told the room was not ready, we returned and was given keys to room 112 we went into room and found there was clothing and personal items on the bed. We heard a person in the bathroom? So we left and returned to reception. The receptionist had given us the same room as the previous quest. We should be in 115. She appoliged and gave me the correct room. We booked for a DBB but they didn't have the booking I made 2 days earlier. We had to explain at the restaurant that we did pre booking for the meal, this was very frustrating trying to explain. We also had to have our breakfast in the room due to area being put in tier 3 that morning. When the breakfast arrived it was cold and wasent offered coffee or juice. The bedroom was lovely as were the staff. The bar staff, were very helpful and polite.

Kelsie Buck, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear J9141PSshirleyf Please accept my sincere apologies over the mix up with the rooms, we have put more procedures in place, so this does not happen again. The restaurant is given a list of guests who have booked Dinner Bed & Breakfast daily, so even if you had not actually booked a time, they would have still been expecting you. I have checked your pre-order sheet for breakfast which you fill out yourselves and you have not requested and juices or coffee, so please accept my apologies. I am pleased you found your room lovely and the staff and especially the bar staff helpful and polite. We look forward to welcoming you back again very soon so we can offer you the 5-star service and accommodation we are known for. Once again please accept my apologies. Kind Regards The Lord Street Hotel

"Amazing hotel"

5
User 13/12/2020

Our stay was amazing, the hotel and bar look absolutely stunning. All staff members were lovely and very helpful. Would definitely stay here again and would recommend to anyone. The rooms were also lovely.

Kelsie Buck, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear Ashie19 Thank you for your recent stay and 5-star review, I am pleased you enjoyed your stay and found the hotel stunning. I will pass on your comments onto all the staff, thank you. We look forward to welcoming you back again very soon. Kind Regards The Lord Street Hotel

"Fantastic"

5
Voyager799272, Liverpool, United Kingdom 06/12/2020

Just returned from a two night DBB. Absolutely fantastic,staff were amazing especially Sandie but also the young girls, couldn't do enough for us!Will 100% be returning.Thank you for a wonderful stay.

Kelsie Buck, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good Evening, Thank you for taking the time to leave us a glowing review. I will make sure that your comments are passed onto the staff. And we look forward to welcoming you back to the hotel on your next visit. Kind regards Ian Berry

"Neil and karen"

5
karenlynnejackson, United Kingdom 08/10/2020

Highly recommended...we have stayed here often and cant complain about any 1 visit ....The mangerment and their team go above and beyond ....the rooms are spacious comfortable with everything u need and are inexpensive ....situated in a prime location.. 5 mins from beach 10 mins from the centre ..thank u to all the staff for making our trips enjoyable ..see u soon

Kelsie Buck, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good evening, Thank you so much for your wonderful review. We look forward to seeing you again in the future! Kind Regards Kelsie Buck Operations

"highly recommended "

5
User 05/10/2020

beautiful hotel, couldn't fault anything. lovely rooms absolutely spotless and friendly staff and excellent service we went 2 weekends on a row and are definitely going back! although there's no on site parking there are plenty areas nearby available for a small charge we went across the road to the sister hotel for breakfast again impressed by the lovely decor and staff

Kelsie Buck, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good evening, Thank you so much for your wonderful review. We look forward to seeing you again in the future! Kind Regards Kelsie Buck Operations

"Beautiful room and decor - sports bar entrance not my scene"

4
V9848HHclairer, Unawatuna, Sri Lanka 05/10/2020

First impressions on Arrival at the hotel was not the best due to the sports bar smokers outside the front door. On going inside it was not clear where to check in as the football crowd was quite noisy. Check in was fine and the room was excellent- lovely decor, comfortable bed, good shower. We breakfasted at the sister hotel the Bold across the road - which was excellent

Kelsie Buck, General Manager at Lord Street Hotel, responded to this review
Good evening, Thank you so much for your wonderful review. I'm sorry the Sports bar isn't your thing, I'm afraid it can get busy, but we cant complain at that can we. Maybe try the Prosecco Lounge upstairs next time. We look forward to seeing you again in the future! Kind Regards Kelsie Buck Operations

"Fantastic hotel"

5
julie246, Upton, United Kingdom 04/10/2020

Stayed for 1 night as we wanted to go to greek restaurant nearby. The room was absolutely lovely, very spacious and very modern. Bathroom was very spacious too and a great large shower. The only criticism was the seat for doing hair and make up was very low for the mirror. Bed comfy and huge TV. Parking is only £3 for the whole day which is behind the sister hotel the Bold. The hotel receptionist was very helpful and gave us a room on the first floor which was a god send as we did have a lot of luggage as we had just come from a break at the lakes. Thought the price of the room was very reasonable. If we are back in the area we will definitely return without a doubt.

Kelsie Buck, General Manager at Lord Street Hotel, responded to this review
Good evening, Thank you so much for your wonderful review. We look forward to seeing you again in the future! Kind Regards Kelsie Buck Operations

"Fabulous hotel"

5
User 04/10/2020

Stayed her for 1 night just for a little break to go out have a meal & drinks, there are a few different areas to sit in including sports bar for the football fans, we sat in the upstairs hotel bar early evening lovely atmosphere absolutely spotless and the staff are all lovely and very helpful,would definitely return

Kelsie Buck, General Manager at Lord Street Hotel, responded to this review
Good evening, Thank you so much for your wonderful review. We look forward to seeing you again in the future! Kind Regards Kelsie Buck Operations

"Enjoyable Stay"

4
Robsevenoaks, Sevenoaks 22/09/2020

Just had 3 nights here on a golf trip to the area. Well looked after at the hotel with very friendly and helpful staff. Breakfast across the road at sister hotel (The Bold) were very good. Rooms comfortable, clean and well furnished although I stayed on top floor which is a bit of a climb.

"Amazing hotel"

5
476rebeccae, Chester, United Kingdom 20/09/2020

Stayed here for one night, staff were very welcoming, room was clean, very modern and nothing to fault. Great location for bars and for the beach. Hotel had roof top terrace bar and Irish bar which was really good. Definitely one of the best hotels we have stayed in, will be back.

"One night"

5
Bluemooners1958, Manchester, United Kingdom 19/09/2020

Nice hotel great position very clean lovely bar area and room nice,breakfast was at the bold hotel over the road and very nice it was.only problem was the seating area on the verandah some nice comfy chairs instead of the wooden benches which are their now and a good clean up bird droppings and loose wires from aerials hanging down it could be so much better.

"WILL NOT BE COMING BACK"

1
User 15/09/2020

WILL NOT BE COMING AGAIN !!! Upon arrival employee was very unwelcoming, no cocktails could be ordered and when asked for peroni was denied, when upstairs no umbrellas on balcony so had to sit inside and when given food the spaghetti tasted like it was from a can and burger was overpriced for what was given as the burger looked squished and was not appealing or anything like the picture provided. The only good thing about my experience was leaving the venue!!

"Perfection!"

5
User 15/09/2020

Super hotel. Claudia on reception is a great ambassador for this lovely spotlessly clean hotel. Bed was sumptuous and en suite is to die for. Huge terrace to enjoy the sunshine and we will most definitely be back.

"Lovely stat"

5
alanh870, Burnley, England, United Kingdom 06/09/2020

Would like to thank the staff at this establishment for a 5* stay from start to finish, so professional and friendly , beds are well comfortable, definitely use again, the bar area is well worth visiting for sporting enthusiasts.

"Weekend visit Sept'20"

4
User 06/09/2020

The lady on reception was welcoming, friendly, professional and informative. We checked in online so we just had to sign for our room,pay and got our keys. We stayed for 2 nights, Friday and Saturday. The room was very modern, spacious, had air conditioning and a lovely bathroom. The whole hotel was immaculately clean, spotless, with really comfy beds and crisp sheets. Because the room was above a local bar the noise at nights and early in the morning could be an issue. On Friday the music ended at 22.30, on Saturday it went on through the night and stopped on Sunday , 02.00 am followed by rowdy kicking out. We were woken on Saturday morning by the beer barrels being delivered about 07.30. Breakfast is served across the road at the sister hotel, The Bold. Probably wouldn't stay here next time because of the noise and limited parking. Very pricey for 2 days

"Anniversary "

5
User 05/09/2020

Big massive thank you to Alex and few other members of team all lovely people room amazing food lovely Terrance in champagne bar lovely Bed so comfy nothing to much trouble Definitely be back for another stay xx

"Fab....u...lous"

5
User 04/09/2020

Fantastic weekend away, staff absolutely brilliant, hotel stunning, spotless & clean, nothing Is to much trouble, great atmosphere, made to feel at home, cannot wait to go back, thank you all at " The Lord Street Hotel"!

"Matthew 10/10"

5
User 25/08/2020

Matthew is a great guy, 10/10 bartender, made us feel really welcome during our stay, top notch customer service definitely deserves a bonus this month! Lord street hotel is in an ideal location for city centre amenities/travel links.

"Super trendy great location"

5
nadpau, Birmingham, United Kingdom 16/08/2020

Booked this hotel as we have been to southport a few times and was very curious. We were not disappointed initially had a upper room but found that too be a little small for us but we were pleased to be able to be move to a much larger room with a great view of the town..room 110. Staff are very accommodating and very friendly although we are still in a pandemic the hotel is very clean and we not nervous about our stay. Breakfast is across the road at the sister hotel The Bold were you are served to very generous portion of excellent tasting food. Staff again very accommodating The hotel is located in a very hip area of Southport lots of nearby bars and upmarket restaurants in the area. The Lord street hotel itself has super bar and upper terrace champagne bar nicely decorated plus The Punch Tarmey sports bar downstairs. All very tasteful decorated and comfortable We had a superb weekend and thank you to Sandy , Ian and Kerry for your hospitality we will be back

Kelsie Buck, General Manager at Lord Street Hotel, responded to this review
Dear nadpau Thank you for your recent stay and review, I will pass on you kind comments onto Sandy, Ian, Kerry and all the staff at both venues, it really does mean a lot, thank you. I am pleased to hear we was able to offer you an upgrade in rooms. Once again thank you and we look forward to welcoming you back again very soon. Kind Regards The Lord Street Hotel

"A Great Time!!"

5
94caroleh, Seaham, United Kingdom 13/08/2020

Our first visit to Southport, and The Lord Street Hotel provided a perfect central location to explore. Our room 102 was lovely, very clean and quiet and the added luxury of air con was very much appreciated during this heat wave. All of the staff were helpful, friendly and in particular the guy with the pony tail serving in their Irish bar next door. Breakfast is served over the road at "The Bold" hotel, which is also a lovely hotel but they really need to sort their service. We waited to order breakfast around 20 minutes, and we are still waiting for our coffees :) Several people just got up and left. A lovely break!!

Kelsie Buck, General Manager at Lord Street Hotel, responded to this review
Dear 94caroleh Thank you for your recent visit and review, I am really pleased to hear you had a great time and that the staff were helpful and friendly and especially Nick, who I will pass on your kind comments. Please accept my apologies over the wait time at breakfast at our sister hotel, I will speak to them and ensure that further training and standards are put into place immediately, thank you. Once again thank you and we look forward to welcoming you back again very soon. Kind Regards The Lord Street Hotel

"Wonderful hotel, better staff"

5
edwtd, Manchester, United Kingdom 08/08/2020

Stayed at the lord street hotel from Friday into Saturday, received a courtesy call the night before my arrival which is always a lovely touch. On check in I was greeted by a gentleman who explained everything promptly. Contact is minimum due to new procedures post Covid-19. We booked a ‘cosy' double, i was very much surprised, the room was ample in space and had everything we needed. View wasn't fantastic but I was on a weekend away in Southport, who stands at the window in their room?! We were invited for drinks on the balcony bar and had some of the best cocktails we've had in a while. After dinner we returned to the hotel to revellers singing and drinking and generally having a very good night. I was concerned as we were above the bar and just wanted an early night but this was no problem whatsoever we were not disturbed once. Finally check out was swift and genuine. Staff are a credit to the hospitality industry. I just hope it isn't too busy for us to book next time we are in the area!

"Lovely hotel"

5
janem-s04, Doncaster, United Kingdom 07/08/2020

We went to stay at this place at the last minute as we had been let down by a previous hotel booking somewhere else. Claudia on reception went above and beyond to get us a double and a twin ready in just a couple of hours, the rooms were beautiful, spacious and comfortable, would definitely stay there again and a big thank you to Claudia

Kelsie Buck, General Manager at Lord Street Hotel, responded to this review
Dear janem-s04 Thank you for your recent stay and review, I am pleased Claudia was able to get the rooms ready for you, I will certainly pass on your thanks and kind comments onto her, thank you. We look forward to welcoming you back again very soon, thank you once again. Kind Regards The Lord Street Hotel

"SPOT ON"

5
User 06/08/2020

1st ignore the bad reviews this hotel is excellent, 2nd make sure you book here. We stayed in their top floor suite and as soon as we walked in it was as lovely as the photos look. We dealt with Claudia on front desk who went above and beyond to accommodate us and must say the most helpful receptionist we've come across on our travels. The hotel is amazing, clean, warm and very friendly. Breakfast is across the rd at the bold (sister hotel) 20 sec walk no problem. Nice breakfast, excellent fillet steak!! On breakfast served by a young lady called isobel, served always with a smile. So to sum up, a big review but feel it warrants one.. a must if you want to stay in Southport.

"Take ear plugs"

2
User 26/07/2020

We checked in very quickly and swiftly(couldn't fault it). We booked room service for our breakfast with hot drinks and then went out for the evening. We came back about 11ish and went to our room, and the music from the Irish bar down stairs was horrible, it was like being sat on bass drum, this finished about 2ish. I knew the hotel was fully booked or else I would of complained. We awaited breakfast in the morning at the time we booked it, and it arrive 20mins late no hot drinks, it was also luke warm. Overall I feel that paying £125 for this was over priced.

"Birthday visit"

1
kirk222, Liverpool, United Kingdom 26/07/2020

I booked the lord street hotel for 2 nights for my partners birthday on the 24th.. So booked 2 nights 23rd to 25th July a deluxe room with a extra large bed at the price of £268.02 including breakfast.we arrived just before 3pm and booked in. I asked the receptionireceptionist was it a deluxe room with extra large bed. She reply yes.its a lovely room on 1st floor room 109.so we got lift to 1st floor went into room 109 and it was a small room with a normal size bed. I went back to reception and told the lady about the room. She said I only booked a cosy room. She got my details up and I showed her my receipt. She then said sorry and only room was on the 3rd floor room 122 so we went to room 122 lift to 1st floor then walked up to flights of stairs with cases.we entered room it was not a deluxe room again with a normal bed and a small window over looking a roof and old building next door with empty drug canisters in gutter.then we had no toilet roll in bath room or milk and tea bags so had to ring reception.a girl knocked with toilet roll with a plastic spool in the centre so must of come from a machine and milk in a jug and tea bags so that's our 1st hour. So Friday .wait for this you have to go over the road to the Bold hotel for your breakfast and not being funny it was terrible.any after breakfast we went for long walk while cleaner went in room. We got back room about 2ish and the room had not been cleaned and knocked to clean it.now room 122 is a attic room so as a slanted ceiling my partner who is 5ft 2 banged her head twice on the ceiling. We checked on the Saturday went over road for breakfast which was much better. But we will never stay in the bold or Lord street hotels again.

"Lovely hotel - breakfast could be inproved"

4
Naldo44, Hamilton, United Kingdom 22/07/2020

Stayed for 2 nights with our 2 sons. Room lovely and spotless. Great location. Lovely view over Lord Street. Staff helpful. Breakfast is served in the hotel across the road - The Bold. Took 45 mins from sitting to get a cup of tea. That's a long time!! Place was pretty empty too. When food eventually arrived it was fine. Menu said selection of cakes and pastries. Not so - they had none. Toast and jam - only have marmalade. Small things but annoying as the menu was misleading.

"Miss"

5
jane474, Preston, United Kingdom 19/07/2020

Had a great time. location great. staff friendly .room was very good value for money everything we needed in room good bathroom (wet room ) southport is a great place to visit plenty of bars and places to eat

"Wonderful day as always"

5
User 18/07/2020

Enquired at last minute for 2 room and the gent on reception was most helpful. Very comfy beds, wonderful sleep And the atmosphere in the hotel lounge bar was great. The staff are very friendly chatty and welcoming.

"Couple"

5
User 17/07/2020

Absolutely beautiful hotel which we were switched to last minute lovely anniversary tray totally unexpected thank you the check in guy at lord street hotel at the end of the night was fabulous breakfast in the Bold one of the best breakfasts we have had in a long time .would definitely return

"Outstanding service"

4
Mand9966, Burnley, United Kingdom 16/07/2020

Beautiful rooms, very clean....but what makes this hotel is the outstanding service from every single member of staff we encountered. Very friendly and nothing was too much. Would definitely return. Convenient for all amenities too.

"What a great surprise"

5
User 27/06/2020

This hotel exceeded expectations ,to was not ready waited 10 mins got an upgrade ,the place was well presented and really done it for me. Staff were brilliant to say the least and if I go to Southport for a proper leisure visit THIS IS WHERE I WILL BOOK lol

"Lord Street Hotel"

5
User 24/06/2020

Extremely surprised how lovely this hotel was from start to finish. On the price of the room and breakfast we wasnt expecting it to be grand and we were quite shocked at just how nice it was.The staff were welcoming and pleasant. The room although small was decorated very stylish and was very clean. I loved the air conditioning and hubby liked that the wifi was free. Breakfast was included and comes from the pub across the road but dont let this put you off. We booked breakfast for 9.30 and it arrived on time, my eggs were a little cold but everything else was pipping hot. It was so big that we couldn't finish it and almost 10 hours later we've still not eaten anything else (definitely salad for tea). My only complaint was there was no black pudding. This was our first time in Southport and we will definitely be returning and most definitely booking in at Lord Street Hotel.

"Amazing 3 days"

5
User 05/06/2020

Well what can I say about our stay, absolutely amazing, from check in to check out. The first room was beautiful, the second room on a upgrade was even better. Beautifully decorated, immaculately clean and everything you needed. The bar area was also decorated to a very high standard, although a full selection of drinks not available due to COVID 19, what we did have was very good. Woukd like to thank all members of staff who bent over backwards for us, a special mention to Janet for the upgrade, amazing. Cannot wait until we visit again.

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