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The Lord Street Hotel, BW Signature Collection, Southport

178-180 Lord Street, PR9 0BE, Southport, Great Britain - Vedi su una mappa
The Lord Street Hotel, BW Signature Collection - Area esterna Il The Lord Street Hotel, BW Signature Collection è situato nel centro di Southport. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Il Lord Street Hotel, BW Signature Collection di Southport offre il meglio del lusso e il massimo livello di confort. Grazie alle 23 camere da letto e allo splendido Champagne Bar che propone champagne da tutto il mondo, il Lord Street Hotel, BW Signature Collection ha tutto ciò che potresti desiderare per il tuo soggiorno a Southport. Il Lord Street Hotel, BW Signature Collection è stato completamente trasformato in un luogo di lusso che potrai visitare una volta al suo interno. Come dice il nome, l'hotel si trova proprio in Lord Street, strada alberata lunga circa un chilometro che ha visto un enorme cambiamento grazie agli investimenti negli ultimi anni. Vicino a tutti i servizi della città, il Lord Street Hotel, BW Signature Collection è perfetto per il tuo soggiorno di affari o di piacere.

BW Signature Collection

The Lord Street Hotel




i vantaggi dell'hotel

  • Ristorante
  • Aria condizionata
    Aria condizionata
  • Lounge / Bar
    Lounge / Bar
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

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Certificate of Excellence 2020
Travelers Choice 2020
Travelers_Choice 2020
Basato sul parere di 244 viaggiatori
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Qualità del sonno

"Mix up with room and food order"

J9141PSshirleyf, Manchester, United Kingdom 31/12/2020

We arrived at 3pm to be told the room was not ready, we returned and was given keys to room 112 we went into room and found there was clothing and personal items on the bed. We heard a person in the bathroom? So we left and returned to reception. The receptionist had given us the same room as the previous quest. We should be in 115. She appoliged and gave me the correct room. We booked for a DBB but they didn't have the booking I made 2 days earlier. We had to explain at the restaurant that we did pre booking for the meal, this was very frustrating trying to explain. We also had to have our breakfast in the room due to area being put in tier 3 that morning. When the breakfast arrived it was cold and wasent offered coffee or juice. The bedroom was lovely as were the staff. The bar staff, were very helpful and polite.

Kelsie Buck, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear J9141PSshirleyf Please accept my sincere apologies over the mix up with the rooms, we have put more procedures in place, so this does not happen again. The restaurant is given a list of guests who have booked Dinner Bed & Breakfast daily, so even if you had not actually booked a time, they would have still been expecting you. I have checked your pre-order sheet for breakfast which you fill out yourselves and you have not requested and juices or coffee, so please accept my apologies. I am pleased you found your room lovely and the staff and especially the bar staff helpful and polite. We look forward to welcoming you back again very soon so we can offer you the 5-star service and accommodation we are known for. Once again please accept my apologies. Kind Regards The Lord Street Hotel

"Amazing hotel"

User 13/12/2020

Our stay was amazing, the hotel and bar look absolutely stunning. All staff members were lovely and very helpful. Would definitely stay here again and would recommend to anyone. The rooms were also lovely.

Kelsie Buck, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Dear Ashie19 Thank you for your recent stay and 5-star review, I am pleased you enjoyed your stay and found the hotel stunning. I will pass on your comments onto all the staff, thank you. We look forward to welcoming you back again very soon. Kind Regards The Lord Street Hotel


Voyager799272, Liverpool, United Kingdom 06/12/2020

Just returned from a two night DBB. Absolutely fantastic,staff were amazing especially Sandie but also the young girls, couldn't do enough for us!Will 100% be returning.Thank you for a wonderful stay.

Kelsie Buck, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good Evening, Thank you for taking the time to leave us a glowing review. I will make sure that your comments are passed onto the staff. And we look forward to welcoming you back to the hotel on your next visit. Kind regards Ian Berry

"Neil and karen"

karenlynnejackson, United Kingdom 08/10/2020

Highly recommended...we have stayed here often and cant complain about any 1 visit ....The mangerment and their team go above and beyond ....the rooms are spacious comfortable with everything u need and are inexpensive ....situated in a prime location.. 5 mins from beach 10 mins from the centre ..thank u to all the staff for making our trips enjoyable ..see u soon

Kelsie Buck, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good evening, Thank you so much for your wonderful review. We look forward to seeing you again in the future! Kind Regards Kelsie Buck Operations

"highly recommended "

User 05/10/2020

beautiful hotel, couldn't fault anything. lovely rooms absolutely spotless and friendly staff and excellent service we went 2 weekends on a row and are definitely going back! although there's no on site parking there are plenty areas nearby available for a small charge we went across the road to the sister hotel for breakfast again impressed by the lovely decor and staff

Kelsie Buck, General Manager at The Lord Street Hotel, BW Signature Collection, responded to this review
Good evening, Thank you so much for your wonderful review. We look forward to seeing you again in the future! Kind Regards Kelsie Buck Operations

"Beautiful room and decor - sports bar entrance not my scene"

V9848HHclairer, Unawatuna, Sri Lanka 05/10/2020

First impressions on Arrival at the hotel was not the best due to the sports bar smokers outside the front door. On going inside it was not clear where to check in as the football crowd was quite noisy. Check in was fine and the room was excellent- lovely decor, comfortable bed, good shower. We breakfasted at the sister hotel the Bold across the road - which was excellent

Kelsie Buck, General Manager at Lord Street Hotel, responded to this review
Good evening, Thank you so much for your wonderful review. I'm sorry the Sports bar isn't your thing, I'm afraid it can get busy, but we cant complain at that can we. Maybe try the Prosecco Lounge upstairs next time. We look forward to seeing you again in the future! Kind Regards Kelsie Buck Operations

"Fantastic hotel"

julie246, Upton, United Kingdom 04/10/2020

Stayed for 1 night as we wanted to go to greek restaurant nearby. The room was absolutely lovely, very spacious and very modern. Bathroom was very spacious too and a great large shower. The only criticism was the seat for doing hair and make up was very low for the mirror. Bed comfy and huge TV. Parking is only £3 for the whole day which is behind the sister hotel the Bold. The hotel receptionist was very helpful and gave us a room on the first floor which was a god send as we did have a lot of luggage as we had just come from a break at the lakes. Thought the price of the room was very reasonable. If we are back in the area we will definitely return without a doubt.

Kelsie Buck, General Manager at Lord Street Hotel, responded to this review
Good evening, Thank you so much for your wonderful review. We look forward to seeing you again in the future! Kind Regards Kelsie Buck Operations

"Fabulous hotel"

User 04/10/2020

Stayed her for 1 night just for a little break to go out have a meal & drinks, there are a few different areas to sit in including sports bar for the football fans, we sat in the upstairs hotel bar early evening lovely atmosphere absolutely spotless and the staff are all lovely and very helpful,would definitely return

Kelsie Buck, General Manager at Lord Street Hotel, responded to this review
Good evening, Thank you so much for your wonderful review. We look forward to seeing you again in the future! Kind Regards Kelsie Buck Operations

"Enjoyable Stay"

Robsevenoaks, Sevenoaks 22/09/2020

Just had 3 nights here on a golf trip to the area. Well looked after at the hotel with very friendly and helpful staff. Breakfast across the road at sister hotel (The Bold) were very good. Rooms comfortable, clean and well furnished although I stayed on top floor which is a bit of a climb.

"Amazing hotel"

476rebeccae, Chester, United Kingdom 20/09/2020

Stayed here for one night, staff were very welcoming, room was clean, very modern and nothing to fault. Great location for bars and for the beach. Hotel had roof top terrace bar and Irish bar which was really good. Definitely one of the best hotels we have stayed in, will be back.

"One night"

Bluemooners1958, Manchester, United Kingdom 19/09/2020

Nice hotel great position very clean lovely bar area and room nice,breakfast was at the bold hotel over the road and very nice it was.only problem was the seating area on the verandah some nice comfy chairs instead of the wooden benches which are their now and a good clean up bird droppings and loose wires from aerials hanging down it could be so much better.


User 15/09/2020

WILL NOT BE COMING AGAIN !!! Upon arrival employee was very unwelcoming, no cocktails could be ordered and when asked for peroni was denied, when upstairs no umbrellas on balcony so had to sit inside and when given food the spaghetti tasted like it was from a can and burger was overpriced for what was given as the burger looked squished and was not appealing or anything like the picture provided. The only good thing about my experience was leaving the venue!!


User 15/09/2020

Super hotel. Claudia on reception is a great ambassador for this lovely spotlessly clean hotel. Bed was sumptuous and en suite is to die for. Huge terrace to enjoy the sunshine and we will most definitely be back.

"Lovely stat"

alanh870, Burnley, England, United Kingdom 06/09/2020

Would like to thank the staff at this establishment for a 5* stay from start to finish, so professional and friendly , beds are well comfortable, definitely use again, the bar area is well worth visiting for sporting enthusiasts.

"Weekend visit Sept'20"

User 06/09/2020

The lady on reception was welcoming, friendly, professional and informative. We checked in online so we just had to sign for our room,pay and got our keys. We stayed for 2 nights, Friday and Saturday. The room was very modern, spacious, had air conditioning and a lovely bathroom. The whole hotel was immaculately clean, spotless, with really comfy beds and crisp sheets. Because the room was above a local bar the noise at nights and early in the morning could be an issue. On Friday the music ended at 22.30, on Saturday it went on through the night and stopped on Sunday , 02.00 am followed by rowdy kicking out. We were woken on Saturday morning by the beer barrels being delivered about 07.30. Breakfast is served across the road at the sister hotel, The Bold. Probably wouldn't stay here next time because of the noise and limited parking. Very pricey for 2 days

"Anniversary "

User 05/09/2020

Big massive thank you to Alex and few other members of team all lovely people room amazing food lovely Terrance in champagne bar lovely Bed so comfy nothing to much trouble Definitely be back for another stay xx


User 04/09/2020

Fantastic weekend away, staff absolutely brilliant, hotel stunning, spotless & clean, nothing Is to much trouble, great atmosphere, made to feel at home, cannot wait to go back, thank you all at " The Lord Street Hotel"!

"Matthew 10/10"

User 25/08/2020

Matthew is a great guy, 10/10 bartender, made us feel really welcome during our stay, top notch customer service definitely deserves a bonus this month! Lord street hotel is in an ideal location for city centre amenities/travel links.

"Super trendy great location"

nadpau, Birmingham, United Kingdom 16/08/2020

Booked this hotel as we have been to southport a few times and was very curious. We were not disappointed initially had a upper room but found that too be a little small for us but we were pleased to be able to be move to a much larger room with a great view of the 110. Staff are very accommodating and very friendly although we are still in a pandemic the hotel is very clean and we not nervous about our stay. Breakfast is across the road at the sister hotel The Bold were you are served to very generous portion of excellent tasting food. Staff again very accommodating The hotel is located in a very hip area of Southport lots of nearby bars and upmarket restaurants in the area. The Lord street hotel itself has super bar and upper terrace champagne bar nicely decorated plus The Punch Tarmey sports bar downstairs. All very tasteful decorated and comfortable We had a superb weekend and thank you to Sandy , Ian and Kerry for your hospitality we will be back

Kelsie Buck, General Manager at Lord Street Hotel, responded to this review
Dear nadpau Thank you for your recent stay and review, I will pass on you kind comments onto Sandy, Ian, Kerry and all the staff at both venues, it really does mean a lot, thank you. I am pleased to hear we was able to offer you an upgrade in rooms. Once again thank you and we look forward to welcoming you back again very soon. Kind Regards The Lord Street Hotel

"A Great Time!!"

94caroleh, Seaham, United Kingdom 13/08/2020

Our first visit to Southport, and The Lord Street Hotel provided a perfect central location to explore. Our room 102 was lovely, very clean and quiet and the added luxury of air con was very much appreciated during this heat wave. All of the staff were helpful, friendly and in particular the guy with the pony tail serving in their Irish bar next door. Breakfast is served over the road at "The Bold" hotel, which is also a lovely hotel but they really need to sort their service. We waited to order breakfast around 20 minutes, and we are still waiting for our coffees :) Several people just got up and left. A lovely break!!

Kelsie Buck, General Manager at Lord Street Hotel, responded to this review
Dear 94caroleh Thank you for your recent visit and review, I am really pleased to hear you had a great time and that the staff were helpful and friendly and especially Nick, who I will pass on your kind comments. Please accept my apologies over the wait time at breakfast at our sister hotel, I will speak to them and ensure that further training and standards are put into place immediately, thank you. Once again thank you and we look forward to welcoming you back again very soon. Kind Regards The Lord Street Hotel

"Wonderful hotel, better staff"

edwtd, Manchester, United Kingdom 08/08/2020

Stayed at the lord street hotel from Friday into Saturday, received a courtesy call the night before my arrival which is always a lovely touch. On check in I was greeted by a gentleman who explained everything promptly. Contact is minimum due to new procedures post Covid-19. We booked a ‘cosy' double, i was very much surprised, the room was ample in space and had everything we needed. View wasn't fantastic but I was on a weekend away in Southport, who stands at the window in their room?! We were invited for drinks on the balcony bar and had some of the best cocktails we've had in a while. After dinner we returned to the hotel to revellers singing and drinking and generally having a very good night. I was concerned as we were above the bar and just wanted an early night but this was no problem whatsoever we were not disturbed once. Finally check out was swift and genuine. Staff are a credit to the hospitality industry. I just hope it isn't too busy for us to book next time we are in the area!

"Lovely hotel"

janem-s04, Doncaster, United Kingdom 07/08/2020

We went to stay at this place at the last minute as we had been let down by a previous hotel booking somewhere else. Claudia on reception went above and beyond to get us a double and a twin ready in just a couple of hours, the rooms were beautiful, spacious and comfortable, would definitely stay there again and a big thank you to Claudia

Kelsie Buck, General Manager at Lord Street Hotel, responded to this review
Dear janem-s04 Thank you for your recent stay and review, I am pleased Claudia was able to get the rooms ready for you, I will certainly pass on your thanks and kind comments onto her, thank you. We look forward to welcoming you back again very soon, thank you once again. Kind Regards The Lord Street Hotel


User 06/08/2020

1st ignore the bad reviews this hotel is excellent, 2nd make sure you book here. We stayed in their top floor suite and as soon as we walked in it was as lovely as the photos look. We dealt with Claudia on front desk who went above and beyond to accommodate us and must say the most helpful receptionist we've come across on our travels. The hotel is amazing, clean, warm and very friendly. Breakfast is across the rd at the bold (sister hotel) 20 sec walk no problem. Nice breakfast, excellent fillet steak!! On breakfast served by a young lady called isobel, served always with a smile. So to sum up, a big review but feel it warrants one.. a must if you want to stay in Southport.

"Take ear plugs"

User 26/07/2020

We checked in very quickly and swiftly(couldn't fault it). We booked room service for our breakfast with hot drinks and then went out for the evening. We came back about 11ish and went to our room, and the music from the Irish bar down stairs was horrible, it was like being sat on bass drum, this finished about 2ish. I knew the hotel was fully booked or else I would of complained. We awaited breakfast in the morning at the time we booked it, and it arrive 20mins late no hot drinks, it was also luke warm. Overall I feel that paying £125 for this was over priced.

"Birthday visit"

kirk222, Liverpool, United Kingdom 26/07/2020

I booked the lord street hotel for 2 nights for my partners birthday on the 24th.. So booked 2 nights 23rd to 25th July a deluxe room with a extra large bed at the price of £268.02 including breakfast.we arrived just before 3pm and booked in. I asked the receptionireceptionist was it a deluxe room with extra large bed. She reply yes.its a lovely room on 1st floor room we got lift to 1st floor went into room 109 and it was a small room with a normal size bed. I went back to reception and told the lady about the room. She said I only booked a cosy room. She got my details up and I showed her my receipt. She then said sorry and only room was on the 3rd floor room 122 so we went to room 122 lift to 1st floor then walked up to flights of stairs with cases.we entered room it was not a deluxe room again with a normal bed and a small window over looking a roof and old building next door with empty drug canisters in gutter.then we had no toilet roll in bath room or milk and tea bags so had to ring reception.a girl knocked with toilet roll with a plastic spool in the centre so must of come from a machine and milk in a jug and tea bags so that's our 1st hour. So Friday .wait for this you have to go over the road to the Bold hotel for your breakfast and not being funny it was terrible.any after breakfast we went for long walk while cleaner went in room. We got back room about 2ish and the room had not been cleaned and knocked to clean room 122 is a attic room so as a slanted ceiling my partner who is 5ft 2 banged her head twice on the ceiling. We checked on the Saturday went over road for breakfast which was much better. But we will never stay in the bold or Lord street hotels again.

"Lovely hotel - breakfast could be inproved"

Naldo44, Hamilton, United Kingdom 22/07/2020

Stayed for 2 nights with our 2 sons. Room lovely and spotless. Great location. Lovely view over Lord Street. Staff helpful. Breakfast is served in the hotel across the road - The Bold. Took 45 mins from sitting to get a cup of tea. That's a long time!! Place was pretty empty too. When food eventually arrived it was fine. Menu said selection of cakes and pastries. Not so - they had none. Toast and jam - only have marmalade. Small things but annoying as the menu was misleading.


jane474, Preston, United Kingdom 19/07/2020

Had a great time. location great. staff friendly .room was very good value for money everything we needed in room good bathroom (wet room ) southport is a great place to visit plenty of bars and places to eat

"Wonderful day as always"

User 18/07/2020

Enquired at last minute for 2 room and the gent on reception was most helpful. Very comfy beds, wonderful sleep And the atmosphere in the hotel lounge bar was great. The staff are very friendly chatty and welcoming.


User 17/07/2020

Absolutely beautiful hotel which we were switched to last minute lovely anniversary tray totally unexpected thank you the check in guy at lord street hotel at the end of the night was fabulous breakfast in the Bold one of the best breakfasts we have had in a long time .would definitely return

"Outstanding service"

Mand9966, Burnley, United Kingdom 16/07/2020

Beautiful rooms, very clean....but what makes this hotel is the outstanding service from every single member of staff we encountered. Very friendly and nothing was too much. Would definitely return. Convenient for all amenities too.

"What a great surprise"

User 27/06/2020

This hotel exceeded expectations ,to was not ready waited 10 mins got an upgrade ,the place was well presented and really done it for me. Staff were brilliant to say the least and if I go to Southport for a proper leisure visit THIS IS WHERE I WILL BOOK lol

"Lord Street Hotel"

User 24/06/2020

Extremely surprised how lovely this hotel was from start to finish. On the price of the room and breakfast we wasnt expecting it to be grand and we were quite shocked at just how nice it was.The staff were welcoming and pleasant. The room although small was decorated very stylish and was very clean. I loved the air conditioning and hubby liked that the wifi was free. Breakfast was included and comes from the pub across the road but dont let this put you off. We booked breakfast for 9.30 and it arrived on time, my eggs were a little cold but everything else was pipping hot. It was so big that we couldn't finish it and almost 10 hours later we've still not eaten anything else (definitely salad for tea). My only complaint was there was no black pudding. This was our first time in Southport and we will definitely be returning and most definitely booking in at Lord Street Hotel.

"Amazing 3 days"

User 05/06/2020

Well what can I say about our stay, absolutely amazing, from check in to check out. The first room was beautiful, the second room on a upgrade was even better. Beautifully decorated, immaculately clean and everything you needed. The bar area was also decorated to a very high standard, although a full selection of drinks not available due to COVID 19, what we did have was very good. Woukd like to thank all members of staff who bent over backwards for us, a special mention to Janet for the upgrade, amazing. Cannot wait until we visit again.

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