SureStay Hotel by Best Western San Antonio West SeaWorld, San Antonio

Friendly staff and basic starchy breakfast. The hotel was quiet even though it filled up. The room was clean and very comfortable. We enjoyed having the coffee maker and kitchenette. We discovered the hotel is contracted for food delivery and liked all the choices.

I only read bad reviews and was hesitant to book this hotel. Being on a budget I took my chances and couldn't of been more pleased. I will strongly recommend to all my other friends visiting the area to watch their kids graduation at Lackland AFB!! Cassie was extremely friendly at the front desk, Jude was hands on helpful at breakfast and kept it clean. Comfortable beds, convenient location, couldn't ask for more!!

I got there Friday night and the lady up front was very nice she helped with what she could. We checked into our first room and the tv would not work so we called the front desk and she told us that there was nothing she could do for us until tomorrow morning. We asked if we could switch rooms and she switches us room like 5-6 different times. I'll just say that all the rooms we got switched (to before the one we ended up staying in) the tv did not work! In one room the tv did not even have a remote. One of the rooms the AC did not even work. In each room we found some type of article that did not belong to us and they were all turned into the front desk as well. We found a men's hat in one room, socks in other rooms, plastics bags in another one, and lastly in the one we stayed in my daughter found a pair of extra large women's underwear in her bed (also turned in to front desk). The Pool was disgusting, it had trash and insects in it and also was really foggy as well as not having anywhere to sit or put our towels on. The jacuzzi was cold and did not turn on. While switching rooms in the guest laundry near the elvators there was a yellow mattress just sitting there as well as people laundry hanging in there! I have never had such a bad stay.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western San Antonio West SeaWorld, responded to this review
Hi Zaratemeli , Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. We want to apologize for the TV, AC , and jacuzzi issues and to assure you that this inconvenience has been addressed. We will make sure to forward all of this information to our Management for their review. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Please keep us in mind for your next stay in the area.

Facility was good, but breakfast that was provided was not at all up to the mark, I have to go out and get breakfast for my family. all the other part were good. if I go San Antonio next time I will stay there but if my breakfast is messed up again I will never visit this facility again.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western San Antonio West SeaWorld, responded to this review
Hi Wander , Thank you for completing our guest satisfaction survey and sharing your experience We strive to give you a great experience, and were pleased to learn that we were able to meet your expectations in many ways; though we regret to hear that you weren't thoroughly impressed with our breakfast service. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve.

This room was infested with ants. I told staff and she came with a can of raid and stated no rooms available. Also microwave and counter top was dirty. The carpet has a sticky spill and someone's fake eye lashes was in carpet!

Guest Relations Manager, General Manager at SureStay Hotel by Best Western San Antonio West SeaWorld, responded to this review
Hi Explorer , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, We would like to apologize for the unfortunate incident that you experienced regarding the visit of unwelcome pests to your room. We appreciate that you've taken the time to point out the possibility of a pest problem. We also apologize for the issues with the carpet, microwave, and counter and we assure you that our housekeeping and maintenance standards are very high. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future.

The hotel staff was very nice. I even left my wallet and they called me and made arrangements to mail it to me. Breakfast was always on time, simple, make your own waffles, cereal, fruit, juices, coffee, and bagels. The pool was clean. Rooms were average but clean. Can actually see SeaWorld from a distance from your room. Less than 10minutes drive to SeaWorld.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western San Antonio West SeaWorld, responded to this review
Hi Luvmesumhotels, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and our friendly and welcoming staff. We hope you're looking forward to your next stay as much as we are!

I stayed here this past week. Driving up, I was impressed as the outside is beautiful. The inside of the hotel is also very nice and the staff I encountered were friendly. My room was small but adequate. I was very disappointed in the noise level from the hallway and room next door. Luckily I am an early riser, or I would have been extremely upset with the neighbor turning on their TV at 6:15 on a Sunday morning. I heard the whole show as if it were in my room. Noises from the hallway including whole conversations were also frustrating.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western San Antonio West SeaWorld, responded to this review
Hi Tareyt, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. I want to apologize for the noises that disturb your rest, All front desk clerks are instructed and trained on how to handle these types of issues, and were very sorry they failed to correct this problem for you. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

No wifi available. Poor breakfast with no juice, little fruit choice, etc. Very thin walls made for a noisy stay. Small, cramped rooms barely functional for 2 people. Other family members were in an "accessible" room that really wasn't.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western San Antonio West SeaWorld, responded to this review
Hi Lockebob, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I do apologize we had an internet outage during your visit, and for any inconvenience this caused. We will also be working on improving our breakfast service, we promise better options next time. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

This is a sleep only place. Be sure to read the amenities section for the room. Our room was very cramped and almost clostrophobic and did not have a fridge or microwave. Be sure to bring your own pillow to sleep with.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western San Antonio West SeaWorld, responded to this review
Hi E arlgpage, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We do apologize also for the lacking amenities that you have mentioned such as the fridge, microwave, and for any inconvenience that may be caused to you. Allow me to forward your concerns to our management team so they can discuss this at one next meeting. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.