Best Western SeaWorld San Antonio

Was not greeted while checking in. Hotel clerk did not provide any valuable information upon checking in. He was more interested in checking ESPN on phone. Inefficient staff. No regular coffee ☕️. Toaster inoperable. Waffle Mix was watered down to cut hotel costs.

Upon entering the room there was an unpleasant smell of dirty bleach water. The room did not have hot water. It was very loud. Breakfast hours were reported incorrectly, and breakfast was not available during our stay. The staff was rude to the other guests, and it was not a comfortable experience. Positives were the proximity of where we were visiting.

Hotel was clean, newly remodeled. It was more than I expected for the price paid. My wife is in a wheelchair so we were in the handicapped room. The owner stopped to visit with us during breakfast and I told him that the bed in handicapped was too high and there needed to be more shelf space for toiletries in the handicapped bathroom. He said he would look into it. Should be great for next guest.

The room was filthy to start, the sink drain leaked all over the bathroom floor. The maintenance guy came and worked on and off for over an hour. He said it was fixed. He did slow the leak but it wasn't fixed. Stopped at the front desk and reported the room was filthy. Maid was already gone for the day. Next day I went out came back. Key card won't work. Back down to front desk they reset it and tried to blame it on me. I go back to the room. Still not cleaned. I go back to the front desk and they'll fix the sink and have the maid clean next day! On and on it goes, management apparently does not care!

Was given a dirty room and they knew it was dirty. Changed rooms and had brown stains on sheets. Rooms weren't cleaned but ac was turned up and tv turned off by staff and door was left ajar by maids when asking front desk what happened all she could say was idk I just got here

We were going to use the swimming pool as a family and the place was swarmed with bees. The bees were also inside the building and even in our room. The room only had a few bees, but that is still too much. The clerk at the desk said there was nothing she could do about them. On August 12th, 2023 I think every room should be given a discount. A exterminator needs to be called out as soon as possible, or the health department should be called or the correct department to monitor the problem. Hopefully no one was stung and allergic to bees.

It was a great stay the staff was extremely helpful even at 3am there was someone there to help. Breakfast was ok. Not really any hot food but yeah the stay was nice. I would book again at this hotel if I needed too.

This hotel is nice to stay in and it is very affordable. I just would like the breakfast would start at 6 instead of 6:30 a.m. I would like for them to have hot breakfast to. The rooms were clean and they were good size rooms.

The hotel was roach infested and not clean at all. Will never stay there again. Over prices and terrible breakfast also. I could not control the AC unit in my room either. It was freezing in there. Worst hotel I've ever stayed in.

If you do not like to drive around a lot. This is a good hotel to stay at. It is very close to Seaworld. It was under remodeling so the lobby and hall areas were a little messy, but the room was decent. I liked the touch screen mirror in the restroom and the reading nook on the window.

When I arrived at the hotel to check in I was informed that the entire hotel was under renovation and none of the rooms were complete. Although I paid for a room with a queen size bed, the room actually had a double, not a queen. Staff was not friendly The breakfast offerings were substandard.

Hotel was great for most part! I understand they were doing remodeling but would have been nice to have end tables and somewhere to hang out clothes. Staff was very polite and helpful when ask things of them. Enjoyed my stay and would absolutely stay her again.

These rooms have everything and then some. Cool led backlit mirrors in the bathroom. Breakfast area with stools, microwave, mini frig and coffee maker. Even a couch in my room. Free breakfast where you make your own giant Texas shaped waffles!!!

Friendly staff and basic starchy breakfast. The hotel was quiet even though it filled up. The room was clean and very comfortable. We enjoyed having the coffee maker and kitchenette. We discovered the hotel is contracted for food delivery and liked all the choices.

I only read bad reviews and was hesitant to book this hotel. Being on a budget I took my chances and couldn't of been more pleased. I will strongly recommend to all my other friends visiting the area to watch their kids graduation at Lackland AFB!! Cassie was extremely friendly at the front desk, Jude was hands on helpful at breakfast and kept it clean. Comfortable beds, convenient location, couldn't ask for more!!

I got there Friday night and the lady up front was very nice she helped with what she could. We checked into our first room and the tv would not work so we called the front desk and she told us that there was nothing she could do for us until tomorrow morning. We asked if we could switch rooms and she switches us room like 5-6 different times. I'll just say that all the rooms we got switched (to before the one we ended up staying in) the tv did not work! In one room the tv did not even have a remote. One of the rooms the AC did not even work. In each room we found some type of article that did not belong to us and they were all turned into the front desk as well. We found a men's hat in one room, socks in other rooms, plastics bags in another one, and lastly in the one we stayed in my daughter found a pair of extra large women's underwear in her bed (also turned in to front desk). The Pool was disgusting, it had trash and insects in it and also was really foggy as well as not having anywhere to sit or put our towels on. The jacuzzi was cold and did not turn on. While switching rooms in the guest laundry near the elvators there was a yellow mattress just sitting there as well as people laundry hanging in there! I have never had such a bad stay.

Facility was good, but breakfast that was provided was not at all up to the mark, I have to go out and get breakfast for my family. all the other part were good. if I go San Antonio next time I will stay there but if my breakfast is messed up again I will never visit this facility again.

This room was infested with ants. I told staff and she came with a can of raid and stated no rooms available. Also microwave and counter top was dirty. The carpet has a sticky spill and someone's fake eye lashes was in carpet!

The hotel staff was very nice. I even left my wallet and they called me and made arrangements to mail it to me. Breakfast was always on time, simple, make your own waffles, cereal, fruit, juices, coffee, and bagels. The pool was clean. Rooms were average but clean. Can actually see SeaWorld from a distance from your room. Less than 10minutes drive to SeaWorld.

I stayed here this past week. Driving up, I was impressed as the outside is beautiful. The inside of the hotel is also very nice and the staff I encountered were friendly. My room was small but adequate. I was very disappointed in the noise level from the hallway and room next door. Luckily I am an early riser, or I would have been extremely upset with the neighbor turning on their TV at 6:15 on a Sunday morning. I heard the whole show as if it were in my room. Noises from the hallway including whole conversations were also frustrating.

No wifi available. Poor breakfast with no juice, little fruit choice, etc. Very thin walls made for a noisy stay. Small, cramped rooms barely functional for 2 people. Other family members were in an "accessible" room that really wasn't.

This is a sleep only place. Be sure to read the amenities section for the room. Our room was very cramped and almost clostrophobic and did not have a fridge or microwave. Be sure to bring your own pillow to sleep with.