Ma réservation et mes points
Best Western Rewards
Une expérience d'hôtel mémorable
Une expérience d'hôtel mémorable
Best Service I've Had at A Hotel in a VERY LONG TIME, Easy To Get Akong with Staff. The ladies at the front were probably the most friendly as well.as professional as they could humanly be. I will be staying in More Best Western Plus Hotels in the Future
We arrived at the hotel after driving 14hrs. Tired, but still good. The front desk attendant was very understanding and found our reservations fast. We asked for couple of items, and they immediately responded with them. Awsome quality customer service!
Very clean, comfortable and quiet. The staff was very accommodating. Breakfast was good something different every morning which is nice when staying several nights. Best hotel I've stayed at all year. Keep up the good work.
This is an excellent choice for a hotel stay. The room was very clean and comfortable. We had everything we needed to make our stay pleasant. The staff were very friendly and helpful and made us feel very welcome. And the breakfast was fresh, hot and delicious.
I have stayed at this location many times over the years. It is my go-to hotel when staying at Paul's Valley. I have stayed at least once at all but one Paul's Valley hotels. I have found this Best Western Plus 'the' hotel I will have an enjoyable experience and stay. The hotel manager and check-in staff are courteous, professional and accommodating. The breakfast cook prepares a great hot meal and keeps the eating area clean. My interactions with the cleaning staff (on those occasions I've had any) have been positive. When I expressed a need to the maintenance man of a slow draining shower, he immediately went to my room and took care of it before I finished my breakfast. Was pleasantly surprised. The one thing very noticeable at this hotel are the wide, bright hallways, large clean bedrooms, etc. The place is kept cleaned inside and outside surroundings and parking lot. I would say if you don't have an enjoyable stay here, it is your fault.
Wrong dates on reservation- had to call back 3x's and she was very rude when Attempted to get dates corrected had multiple rooms reserved for family for wedding and they would not even attempted to anyone check in before 3pm so They has to kill hour and half waiting for room and then rush to get ready for event
This hotel is listed as 'new' on the Best Western website; that is not accurate! The buttons on the elevator are busted, all the caulking in the bathroom needs to be redone, and the kitchenette area in the room needed to be repainted and resecured to the wall. The breakfast area also needs some attention to cleanliness and the counter-top caulking should be redone.
Booked a suite for myself and my two teenage sons for Spring Break. Plenty of room for all of us. Suite came with a microwave and mini fridge. Was super happy about the full breakfast and very pleased with the fitness center.
My stay at this establishment was great. The hotel staff were very professional and very polite. The room I stayed in was nice and clean and breakfast during my 4 day stay was always delicious. Thank you best Western Paul's valley staff
The hotel staff was amazing! They helped me with all my needs. The breakfast was hot and delicious! And the room was very clean! The hotel overall was super clean. Even outside was well maintained. I will definitely be staying at this location again!
Fantastic value. My room was large and had everything I needed in it. Staff was very nice and breakfast was better than I expected. I could tell from my initial phone inquiry they really wanted my business and that did not change once I was checked in. I will definitely stay there again.
Our first stay on 11/16/2021 was terrific in all ways. Our second stay on 11/19/2021, was very, very disappointing. The room, amenities and service were good. So what's the problem? Theft. Small, but irritating. A staff member entered our room while we had breakfast and took $40 from our wallets. How do we know this? The staff member, inadvertently I am sure, left their master access key attached to their retractable key chain in the bathroom. Oops. The key was not ours...when was the last time you were given a key on a retractable key chain at any hotel. That would be NEVER. We reported this to the Front Desk clerk and have heard nothing since. This has been reported directly to BW now. Planning a stay in Pauls Valley? Might I suggest the Holiday Inn Express across the street; or keep valuables with you at all times. Or maybe Norman or OKC would be a better solution. Very sad state of affairs.
When i arrived they seemed to be pretty busy but the front desk Lady was very friendly and got me checked in right away. I had been driving for awhile and just wanted to get some decent food, a shower and climb into a nice comfy bed. The lady manager told me about four different restaurants that offer a discount on your meal if you let them know that youre staying at the hotel so I went to the happy days diner and had a delicious dinner, and sure enough i showed them my bw card and got the discount on my meal just like Paula told me about. When i went back to the hotel the manager called me by name, i know it sounds silly but it really made me feel good that she remembered it. I got me a good nights sleep and got up to a great breakfast. They had biscuits and gravy a waffle bar an area where you could make your own breakfast burrito. A variety of pastries and fresh fruits. you dont get the kind of service that i got here very often these days. The only thing that i can say is ill be back here again and definitely recommend staying here, you get the big city amenities with a hometown kind of feel from the staff.
Left new girl at desk by herself. She was trying to be helpful but obviously isn't getting any help being trained. "Manager" lives in hotel room with her dogs. Huge red flag. Broke down cars in the parking lot. Cigarette butts and beer bottle lids on carpeted inside stairs. Trash cans in hallway overflowing. Put me in an occupied room upon checkin. After a half hour figured out an open room for me, But they didn't have any room keys so they opened my room for me and left me with no way to leave my room while locking my belongings and no way to re-enter my room. I will put this hotel on my do not stay list going forward. Make your way to norman or ardmore it'll be worth your drive.
The bathtub was moldy, the air conditioner sounded like a jackhammer, and the floors and walls were very thin. The worst part was that I called in advance to ask if they had a charger for electric vehicles, and they cheerfully confirmed that they had one. That was the whole reason I booked a room here. When I arrived, the charger was locked, and the front desk said that only the owner charges his personal Tesla here, and no one else can use it because it shorts out part of the hotel. They don't even have the key. This put me in bind because I had bypassed the Tesla Supercharger in Ardmore thinking I could charge overnight at the hotel. This is very inconsiderate and affirms why I normally avoid Best Westerns.
The carpet in our room was stained beyond anything I've seen in any other hotel. The sheets had an obvious blood stain and the coverlet also had several stains and not just small spots. I almost felt as if the coverlet had not been laundered. Be sure to check your room at this hotel before paying for it ahead of time. The only breakfast offered was a breakfast box to go. The large breakfast area was completely shut down. Driving over 1500 miles across country we relied upon clean rooms and the advertised complimentary breakfast to help recover and prepare for the next day's drive and it just did not happen at this hotel.
I always book through hotels.com and I always look at price more than quality. I want a clean place with no bugs but I don't want to pay a fortune. It's always a balancing act and I always get screwed. NOT THIS TIME! This hotel looks brand new. It is spic and span clean. The staff was very helpful but not in your business. The room was fantastic! It was my child and I and we had a king bed. The room was so cozy and clean. I truly am happier with this stay than I've ever been with any hotel ever!
Ive stayed at 5 and "7" star hotels in 8 different countries and my wife has a degree in hotel management. This is a nice 3 star hotel. Its clean, there are no unusual odors or stains on the carpets, the appliances are modern, the staff is great, good wifi, TV channel selection. Ive stayed at the other hotels around the area and this is by far the best in terms of quality and value. They have a pool, gym, laundry, computer workstations, comfortable lobby area, however there are restraints due to covid. The staff always wears a mask. The linen is clean and abundant, the housekeeping staff are efficient. Id highly recommend this hotel over all other hotels in the area.
Clean hotel, not crowded. Fitness center was closed and no breakfast available even though website advertised those. Outdoor pool was open. This hotel is a good option with easy drive to Turner Falls area.
We stayed at this Best Western and we loved it. The room was clean and very spacious. In fact it was the biggest room we've ever stayed in. The staff was polite and we will be staying there again when we visit.
Mr. Caleb Henderson had such extremely amazing customer service skills and was absolutely kind , nice , caring, sweet && very patient with my whole family when it came down to anything we wanted and needed ! He literally went above and beyond for any and everything we needed or asked him to do for us! I've stayed at a lot of hotels throughout my life and he is by far the best customer service gentleman I have ever came across ! He by far needs a raise and to be chosen for the employee of the month ! Please keep him around and we will definitely be back to stay at this exact hotel as long as he is still working next time we come to turner falls to make our next trip to have fun with the family !
Nice room. Only problem was the pool was not clean. It was the beginning of May so maybe they felt no one would want to go swimming but you never know so the pool should always be clean. But there was a lot of variety of breakfast foods to chose from.
overall very pleased. the breakfast went out of her way evry morning helping rude workers and never lost her smile our room wsas huge staff was very pnice we will be returning to this hotel as me and my 0wife were very pleased. and thank you to th ebreakfast girl that went out of her way to get my wife some water
It was hard to find which street went to hotel off of highway. It was nice inside, check in was time consuming, my reservation wouldn't work right. They gave me the room I asked for, but not sure why we were put all the way at the end of the hall when the rooms were not all occupied. Our bathroom door was locked, office told me to use a coin to unlock it. Nice tv with Suddenlink cable, but hardly any volume. Beds were good, very lightweight cover which doubled as bedspread. Discovered they only wash the sheets, not the covers. Shower head was like 7 ft high, spray was very light, not a good shower in my opinion. Towels were nice and fluffy. Counter in bathroom was pretty high for me, couldn't get close enough to the mirror to put on makeup. Room was nice and big, nice closet, microwave and mini fridge. coffee pot, hair dryer. We came for a funeral and wanted to change clothes before we made our 175 mile trip home. First desk clerk said only 30 min late checkout. Rewards program guarantees late checkout. Next desk clerk gave us an hour which was very good. AC went off and on all night, room would not stay cool. Woke up many times sweating when it cycled. Housekeeping ladies were very nice. I have stayed in other hotels in this town and I actually prefer Holiday Inn or Hampton.
My husband and I stayed her for two nights. We were visiting cousins not far from hotel. It is a pretty new hotel so very clean...comfortable bed ... free breakfast Restaurant nearby. Beautiful room and beautiful bright colors of turquoise blues. Made me happy. Would highly recommend after two great nights of rest.
Stayed here for a Sooners Game! Very nice hotel! Clean & comfortable! Employees were very polite and breakfast was yummy! House keeping did a very good job as well! Fairly new and Ac is very cold! Only complaint I would have is that l the blankets were not that thick enough for the cold Ac! :)
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