Best Western Mulberry Hotel, Mulberry

Its cheaper than surrounding larger hotels. For the price its not bad. On this stay the hot water was barely hot enough for a shower and the thermostat on the heat was broken so I couldn't change the temperature. The rooms are fairly clean.

R k, Manager at Best Western Mulberry Hotel, responded to this review
We apologize for not exceeding your expectations, however, we take pride in our hotel. We are looking into the hot water and why you were not getting enough of it and A/C thermostat has been fixed by our maintenance department. Once again, we apologize if this has caused any inconveniences. We hope that you will come and visit us again.

DO NOT EVEN CONSIDER THIS PLACE!!!!!!!! Check in at 11:00 after 45 minutes driving around trying to find it was slower than a snail pace. I was afraid to touch the closet door for fear of it coming apart in my hand. The desk looked as though it had been wiped with masking tape and talcum powder. When turning down thee bed, some bottle cap from a lotion or something turned up. The mold in the shower was thick and hadn't been cleaned, upon closing the shower curtain, a used washcloth fell into the shower with me. I presented management with these problems and requested to cancel my return reservation and they refused. Thank God for Customer Service at BW!!!! If you are seriously considering a view of Hell, spend a night here.

bwMulberry, Guest Relations Manager at Best Western Mulberry Hotel, responded to this review
Dear Guest, On behalf the staff of Best Western Mulberry Hotel we thank you for posting a review about your experience with us. Receive your feedbacks is very important since they show us how you have perceived the services and accommodation that we are offering. We are very conscious that it is so difficult to exceed the expectations of each guest, however, we do all sorts of efforts to make this place the best one. We are really sorry for not being able to host you under the circumstances that characterize us, but we are applying the needed corrections to avoid another guest to have that same impression. If you decide to give us another chance, we will be pleased to host you. Sincerely, Hotel Manager

The outside appearance and the renovated room seemed great until we walked into a dirty bathroom. The bed also was dirty. Luckily we only needed a place to stay for a night so my fiancé could race at the spartan race nearby

bwMulberry, Guest Relations Manager at Best Western Mulberry Hotel, responded to this review
Dear Guest, Thank you for choosing our Best Western Mulberry Hotel and for sharing your experience. As a service oriented company, the complete satisfaction of our guests is top priority to us, therefore, we strive to cater to all of their needs to perfection. Please be certain that your remarks have been forwarded to the involved departments and the necessary re-training and corrective measures will be implemented in order to prevent similar situations from reoccurring in the future. Nevertheless, your feedback is greatly appreciated, as it helps us to improve our ability to serve you and other guests. Sincerely, Hotel Manager

Rooms in disrepair and odor, broken closet door, malfunctioning climate control, breakfast so so. Presented to damaged room right away and was told they could not guarantee me a room because the others were reserved. I had a reservation too! Mine didn't matter??? Took 5 tries to get a room that was decent. Hope the owners can better maintain this facility. We were disappointed.

R k, General Manager at Best Western Mulberry Hotel, responded to this review
Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before.

Not much around hotel. Was charged extra for 3rd person even though reservation was for 3, then an extra charge was added for a cot. Staff was friendly however. Breakfast was typical fare. Was weary of OJ. tasted off, odd since this is Florida. would think Orange juice would be good,

R k, Front Office Manager at Best Western Mulberry Hotel, responded to this review
We apologize for not exceeding your expectations, however, we take pride in our hotel. Our hotel policy is that if you have more than 2 adults there is a $10 charge per adult and there is an additional charge for cots or cribs as well. However, thank you for the kind comments about our staff. We have fixed the problem the orange juice. Once again, we apologize if this has caused any inconveniences. We hope that you will come and visit us again.

This is was by far the worst hotel I have ever stayed at. The room was dirty and the hotel itself is by a landfill so it smells awful when you step outside. The breakfast was awful and the staff AWFUL.

R k, General Manager at Best Western Mulberry Hotel, responded to this review
Dear Guest, Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before. Sincerely, Hotel Manager

This is a very basic hotel on the outskirts of Lakeland, FL. I was not expecting much based on the location and found it to be unexpectedly clean. The staff that I interacted with at the front counter were very friendly and helpful.

R k, Front Office Manager at Best Western Mulberry Hotel, responded to this review
Thanks for your kind comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback.

Rooms were nice and accomodating. Beds and pillows were comfortable. Employees were very nice and accomodating. Check in and check out went well. Front desk personnel were very nice to deal with. No complaints here.

R k, Owner at Best Western Mulberry Hotel, responded to this review
Thanks for your kind comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback.

Very comfortable for my purpose. Late night check in with the option of late morning check out. Gracious hosts. I was stressed and they made me comfortable during a weak moment in my life. Would stay again.

bwMulberry, Webmaster at Best Western Mulberry Hotel, responded to this review
Dear Guest, Thanks for your kind comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

room rate too high. The air conditioner smells like mold and is very noisy. I had to be put in another room because the air conditioner didn't work. The need room was hot when I walked in. I was put at the very and of the last room both times.

bwMulberry, Webmaster at Best Western Mulberry Hotel, responded to this review
Dear Guest, Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before. Sincerely, Hotel Manager

I stayed in a Best Western in Alabama is few month ago and thought it was great. So when I had to make an unexpected trip to Florida I booked a room in Mulberry. Boy was that a mistake. They fail to clean my room after my first night, breakfast was hit and miss, the ice machine was broken and the pool was closed. When I asked why my room wasn't cleaned, The front desk said the cleaning lady couldn't get in. So I let it go until the next day when I saw the cleaning lady and asked her to be sure and clean my room because it hadn't been the following day. She stated that her card key would not work on my door so she reported it to the front desk. They told her not to worry about it. This is just one example of the terrible service I received. They need to clean house and hire a completely new staff (two different day staffs were there during my ordeal.

bwMulberry, Webmaster at Best Western Mulberry Hotel, responded to this review
Dear Guest, Thanks for your comments. We clearly let you down, and for that we apologize. This is not an indication of how we normally do business, and I'm embarrassed by the quality of your experience. I hope you will generously give us another chance in the future. We take all comments seriously and will do better for you next time. Sincerely, Hotel Manager

My wife and I have stayed at this hotel several times in the past and we've always had a very positive experience. But apparently, since our last visit, there has been a change in ownership, and/or management, because now their customer service (or lack thereof) "SUCKS"!!! When people from other countries take over, apparently they haven't been taught basic customer service skills along with a little something in the USA that we call "manners"!!!! The hotel is nice, the price is reasonable, the rooms are comfortable and clean; but without customer service, all that means nothing! We were treated like an inconvenience instead of customers. They have cut back on supplies and service; (ex. minimal towels in the room), we stayed for 3 days and NOT ONCE was our room cleaned. Space won't allow me to go into ALL the details, but I will simply summarize by saying we will "NEVER" stay at this hotel again!

R k, Owner at Best Western Mulberry Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the rating you gave us to implement improvements to ensure we provide a better experience in the future. Please consider staying with us again so that we can have another chance to provide you with superior service.

The accommodations were very adequate. The breakfast was free. The coffee although always available, was weak..Juices (orange/apple) were extremely watered down, eggs dry lumpy and hard. The fruit was good and fresh.

bwMulberry, Webmaster at Best Western Mulberry Hotel, responded to this review
Dear Guest, Thanks very much for your kind feedback about our your stay with us. I'm glad you found the rooms very adequate. We take real pride in providing the best possible experience, including a great free breakfast that's well-stocked for every guest. I hope you will be able to stay with us again soon. Sincerely, Hotel Manager

Unfriendly front desk staff, stained towels, super low-pressure water, no bagged breakfast for early checkout, I would not recommend this hotel to anyone. I stayed at this hotel for business for one night which I had to leave early in the morning. There was no one at the front desk and no bagged breakfast as I was told it would be available. I could not stay until 6 AM for breakfast because of my work, so I can not say what the quality of their breakfast was. I would guess not good judging from the other issues I encountered.

bwMulberry, Webmaster at Best Western Mulberry Hotel, responded to this review
Dear Guest, Thank you for the review. I apologize for some maintenance issue that distract your stay. I'm sorry for any ways we failed you. We take pride in our hotel and have already made changes. If you give us another chance in the future, you'll find a much-improved experience here. Sincerely, Hotel Manager

I had no problems here at this hotel. The rooms were really nice for such a desolate city. The breakfast was good and the staff were very friendly. They have a nice fitness center that allowed for a full workout, and a pool to cool off in. Great place to spend a couple days.

R k, Manager at Best Western Mulberry Hotel, responded to this review
Thank you for your five star rating and comments about your recent stay at our property. We hope to see you again, thank you and safe travels

Great service nice hotel service was great will stay over again . Hotel is clean and staff is very friendly. Location is good right on the Main Street. If I have to come again will stay over again thank you

R k, Front Office Manager at Best Western Mulberry Hotel, responded to this review
Thank you for your five star rating and comments about your recent stay at our property. We hope to see you again, thank you and safe travels.

The staff were really friendly and they made me feel welcomed. Rooms were clean and the pool was awesome. I will be staying here again in the future and I will recommend this place to family and friends.

R k, Front Office Manager at Best Western Mulberry Hotel, responded to this review
Thank you for five star review on our recent stay at our property. We are glad that our staff were able to make you feel welcome. We hope to see you again when you are in the area and once again thank you.

I checked in. walked into my room and there were roaches just chillin on the night stand next to the alarm clock! I grabbed my kids and our stuff and ran out of there. they acted like I was lying at first until a housekeeper confirmed what I saw they offered me another room but I said hell no I don't want to stay at all. they should've offered another location but they didn't so that's very unprofessional. when I left I noticed the roaches in the parking lot and sidewalk going into the side door. very nasty!

bwMulberry, Webmaster at Best Western Mulberry Hotel, responded to this review
Dear Guest, Thanks for choosing the Best Western Mulberry during your last visit to our area. We appreciate the review and we take it quite seriously- for improvement. At the outset, our apologies for the bad experience you had howsoever. We are also acting on the roach and cleanliness issue. We shall take whatever steps necessary to avoid such unpleasant incidence. We shall see that it is never happens in future. We are taking pest control actions also. We also have given special training and instructions to the hotel staff to check all the rooms prior to checking in a new guest. We assure you and request you to consider staying with us in future and have a new satisfactory experience. Sincerely, Hotel Manager.

My family stayed at this hotel for a few nights and we were displeased with just about everything. From the cheap, old breakfast food that is offered to the completely unhelpful staff. In particular, the random workers that live in the hotel and seem to run it like they are the owners. Very nosy and flat out rude. Wouldn't recommend for a quiet, family stay to anyone and will not ever stay at a best western again because of my stay here in mulberry.

R k, Manager at Best Western Mulberry Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your rating and comments are important to us and we will be using the comments you gave us to implement improvements to ensure we offer a better experience for guests in the future. Once again we apologize for any inconvenience.

The service was excellent and area was great food great and service was excellent I would recommend this to anyone the pool area was excellent and the vending machines were great I would stay there again staff was awesome

R k, Front Office Manager at Best Western Mulberry Hotel, responded to this review
Thank you for your 5 star rating and comments on your recent stay at our property. We are glad that our service and staff were able to help you. We hope that you will visit us again in the future, once again thank you and safe travels.

excellent family atmosphere for traveling softball families. Very accommodating for crazy softball schedules. Friendly staff and well managed facility. Nice to have a quick breakfast, included with your stay. Kids enjoyed the opportunity to cool off in the pool in between games.

R k, Manager at Best Western Mulberry Hotel, responded to this review
Thank you for review on your recent stay at our property. We are glad that you enjoyed your stay and thank you for the nice comments about our staff. We hope that you will visit us again in the future. Once again thank you and safe travels.

I have a very good experience in this hotel. I need a room away from family and want a good sleep. Very quite place. No disturbance. Woke up very fresh in morning. Had a good breakfast. I recommend this hotel for family for business stay.

R k, Manager at Best Western Mulberry Hotel, responded to this review
Thank you for giving your reviews for your stay at Best Western Mulberry. We are glad to know that you enjoyed your stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 863-425-2500. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

When we had issues finding a hotel our family called this hotel and they were great to work with! They held a room for us, and the staff was so friendly and helpful. The rooms were some of the nicest rooms I have ever stayed in and VERY Clean!! Prices were the best we found in the area!!!

NICK P, Front Office Manager at Best Western Mulberry Hotel, responded to this review
Thank you for your 5 star rating and nice comments about our property and staff. We hope to see you again, safe travels.

We were in town unexpectedly due to a death, had not made a reservation anywhere, but were tired and ready to go to bed. This hotel was recommended and was close to where we needed to be the next morning. The Desk Staff was very pleasant and accommodating. We felt fresh and rejuvenated after a nice nights sleep and morning shower. Unfortunately, we were running late and unable to partake in the breakfast, but did enjoy the coffee in the room. It is not a brand new ultra expensive high rise, but it was comfortable, safe and relaxing. When in Mulberry, I would recommend staying at this hotel.

NICK P, Front Office Manager at Best Western Mulberry Hotel, responded to this review
Thank you for your 4 star rating and comments regarding your recent stay at our property. By letting us know what you liked about your stay will help us improve for future guest. We hope to see you again in the future, and once again thank you. Safe travels!

Perfect hotel for Route 60 rest stop. Staff is kind. Pool was lax in hours which benefitted us. Traveled with children. Rooms were clean. Free breakfast with nice selection. Good parking. Quiet. Convient location.

NICK P, Front Office Manager at Best Western Mulberry Hotel, responded to this review
Thank you for your rating on your recent stay at our property. Hope that you will visit us again very soon. Once again thank you.

Our high school JROTC Drill team stays here every year when competing in the State Drill Competition in nearby Lakeland. Nicer since becoming a Best Western property with the accompanying upgrades. For the last 2-3 years, Kaur and Michelle have had everything ready when we arrived - duplicate keys for 20+ rooms, early check in with all the rooms ready upon arrival, they let us use their breakfast room for our pizza dinners and accommodate all the traveling parents and instructors with the many requests that come with them. We wouldn't stay anywhere else. Thanks for another great trip and great memories again for the cadets.

NICK P, Front Office Manager at Best Western Mulberry Hotel, responded to this review
Thank you for your review on your recent stay at our property and thank you for the wonderful comments about our property and staff. We hope to see you again next year and again thank you and safe travels.

Clean and friendly, good breakfast variety! Did not use the pool, because we didn't have time, but checked it out and looked clean. Close to Christine Softball Complex. WiFi worked better than most hotels.

NICK P, Front Office Manager at Best Western Mulberry Hotel, responded to this review
Thank you for review on your recent stay at our property. We hope to see you again soon, thank you and safe travels.

try to get registeration on internet but would not let me so i told the person when i checked in and she said she couldnt help me ..it was very clean not enough blanket since we like our room cool. the hot breakfast was cold didnt think nothing of it the first day but the whole 3 days it was cold

NICK P, Front Office Manager at Best Western Mulberry Hotel, responded to this review
Thank you for your review on your recent stay at our property. On behalf of our entire team we want to apologize for not exceeding your expectations in the breakfast area. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.

I spend only one night at this Hotel with my two boys! Once we get there they ask me to pay a $100 deposit with the promise that they were going to return it in the next 24 Hours! But that never happens! I call to the Hotel 5 times in 5 days! Almost 2 weeks later they returned the money but they took $15! I call to the Hotel to ask why and they inform me that they charge me that money because one of the towels was too dirty "Of course I have two 8 years boys" this is ridiculous! si next time you go to this Hotel bring your own towels or you ar going to be charge!! Too much!!

NICK P, Front Office Manager at Best Western Mulberry Hotel, responded to this review
Thank you for your review on your recent stay at our property. On behalf of our entire team we want to apologize for not meeting your expectation with the deposit and damage items. However, when you booked your room through one of Expedia's partners, there is a link with the hotel's policies and it states that the hotel will collect a $100 deposit from the guest. We guarantee to give you back your deposit as long as there isn't any smoking, no pets, missing and/or damage items in our rooms. Thank you for letting us know what you didn't like about your stay, so we can improve for our future guest. Once thank you and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Nice stay, quite, safe, close to a lot of restaurants, comfy beds, nice staff.... Down side the tub was dirty and had little hairs from what seems like someone had shaved. But I just went out and bought some cleaning products under $10 and cleaned it myself, spread the bed down with Lysol and a glad plug in!! Was not a fan of the breakfast. But other then that everything was fine.

NICK P, Front Office Manager at BEST WESTERN Mulberry Hotel, responded to this review
Thank you for your review on your recent stay at our property. On behalf of our entire team we want to apologize for not meeting your expectation on cleanliness. However, thank you for letting us know how we can improve for future guest. We hope to see you again in the future and once again thank you. Safe travels.

I stayed at this property for 6 weeks while working in the area. The service and staff were great. I will be using this establishment in the future. I had two coworkers with me and we were all extremely satisfied.

bwMulberry, Webmaster at BEST WESTERN Mulberry Hotel, responded to this review
Dear Guest, Thanks for your kind comments and for noticing the many positive aspects of our hotel. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We'll be here for you when you need us again. Sincerely, Hotel Manager

everything good, Miss Kaur is a very good lady and manger and the house keeper are very good over all this is a very good place to stay I was very happy to stay here so if u looking for a nice place to stay come here and u will be happy.

NICK P, Manager at BEST WESTERN Mulberry Hotel, responded to this review
Thank you for your feedback regarding your recent stay at our property. We are glad that you loved your stay with us, and we hope that when you are in the area you will visit us again. Thank you again.

We found the staff very helpful and friendly at this clean hotel. We have been traveling throughout Florida and the beds here were the most comfortable so far. The property is clean and well-maintained. The free breakfast had plenty of options and staff checked the area while we were eating to ensure adequate supplies.

NICK P, Front Office Manager at BEST WESTERN Mulberry Hotel, responded to this review
Thank you for your feedback regarding your recent stay at our property. We are glad that you loved your stay with us, and we hope that when you are in the area you will visit us again. Thank you again for providing us with your feedback.

They are always nice and helpful at this location. The beds are awesome love the beds very comfy!! The intranet is always working and quick. We don't always use the pool, but it is nice as well. We stayed one time while they we're renovating and it was still nice and quite. Will continue to stay at this location as long as it is there. This is also a good location still close to Tampa/St. Pete area takes an hour to get to them and shopping is along the way in Brandon. Lithia Springs is along the way as well. Nice natural spring park. They have a Wal-Mart headed towards Lakeland on 37 about 6 miles from the hotel and restaurants..

NICK P, Front Office Manager at BEST WESTERN Mulberry Hotel, responded to this review
Thank you for your feedback regarding your recent stay at our property. We are glad that you loved your stay with us, and we hope that when you are in the area you will visit us again. Once again, thank you and see you again soon. Thank you again for providing us with your feedback.

This stay was doomed from the beginning of the check-in process . I reserved a room for 4 adults, when I get to the hotel Michelle the front desk attendant charged me $10 extra per person per day. When I questioned why she could not tell me or advise how to prevent this in the future. So much for being honest!! We were given our room number 203. We were going to go to dinner after we placed our things in the room. We soon found out that was not going to be the case. The room door would not lock unless you were in it. It was getting late and decided to skip dinner. We got ready for bed and pulled back the sheets and there was a roach on the pillow. I took a piece of paper off the night stand caught the bug and killed it in the paper. I immediately took it to the front desk to show them. The girl that checked me in Michelle took the paper and said "Oh, you found a bug?" like it happens all the time. On her way out the door for the night she told the other clerk to discount our room. I got up the next day to eat at the "complementary continental breakfast", they stated they had several options, Fresh waffles, cereal, oatmeal, and assorted toast, bagels, and a few bite size cinnamon rolls. Sounded good to me until I hit the dining room. (Breakfast started at 7am and ended at 10:30am.) I arrived to the empty dining room at 9 am, there was no waffle batter, no milk for the cereal, and the oatmeal was cooked till it was dried hard on the steam warmer. I went to Michelle at the desk and informed her she once again stated she was sorry. I waited in the dining room for 30 min and still no batter for the waffles and no milk for cereal. At this time I had to go back to the room to get ready for check out. We were in town for a funeral and there were 4 people to get ready. Getting back to the room I realized that there were only 3 towels. So once again I had to hunt someone down for more. Upon check out I all of these issues to the manager on duty the only thing they could say was sorry. Then she wanted to show me a break down on my bill. I reserved my room online as a Best Western member receiving the discounted rate of $89.99 per night from $99.99. She tried to convince me that my rate was discounted as a favor to me because of my issues. She stated they know they have roaches in the room and there was a bug guy there to take care of the issue. They know they have a problem and have had complaints in the past. The lock locks when you are in there so you are safe inside the room. They do not make fresh batter for the waffle maker they use it over and over till it is all gone and instead of checking to see if it is out they wait till someone complains or informs that something is missing. They are suppose to give extra towels but since it was late the night before she forgot to give towels even though she remembered to charge me extra. She gets points for that GO MICHELLE!!! All in all a bad stay. I have stayed here before 5 times and so has our family and did not have these problems. This place is slipping and Michelle is not helping. I contacted Best Western they said they would have to owner call me but I do not think they care they already have my money.

NICK P, Owner at BEST WESTERN Mulberry Hotel, responded to this review
Thank your for your review on your recent stay at our property. We do apologize for not meeting your expectations. Once again we do apologize for not meeting your expectations, and as a Best Western Reward member we are going to provide you with extra points for all the inconvenience that you may have experienced. We do hope to see you again in the near future and thank you choosing Best Western Mulberry.

I would Highley reccomend this hotet to who ever is in the area very clean great breakfast ,24 Hour coffee is there for eveyrbody all day and night .Fitness center very nice and the Pool area is very clean they have outside shower to rinse off and pool towels available at pool side a awesome place to stay.

bwMulberry, Webmaster at BEST WESTERN Mulberry Hotel, responded to this review
Dear Guest, I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager

I am very impressed. The staff was so helpful, friendly and the service was amazing. The rooms were clean and pretty and comfortable. Great amenities! Good breakfast. I will return any time I am in polk

NICK P, Front Office Manager at BEST WESTERN Mulberry Hotel, responded to this review
Melissa A, Thank you for your feedback regarding your recent stay at our property. We are glad that you loved your stay with us, and we hope you will come back and see us again soon. Thank you again for providing us with your feedback.

Just as the title says, one should never judge a book by its cover. Let me explain. I was in town on business, and decided to stay at the best western here since that is the norm for all of my business trips that I take. Being that the hotel is in Mulberry, Fl, which looks a lot like Mayberry if you ask me, I had a lot of preconceived notions about it. Will this place be clean? Will the staff have all their teeth etc. I get to the hotel, which is decent looking on the outside, it's nothing like the Taj Mahal or something, but nice. I walk inside and I was greeted by a nice young lady name Michelle. She greeted me, and already knew who I was! Perhaps because I'd made the reservation over the phone with her prior to my visit. She was very polite and knowledgeable. The check-in was quick and painless, despite me asking her a million questions. I received my room key, found my room and settled in. The rooms were nice, I got a single bed and I was surprised at how comfortable the bed was. There's free WiFi, which is always good. I'd had a long day so I took a shower before bed, and I needed more towels and a toothbrush, which I could not find my own. Went to the front and Michelle was more than happy to give me more towels and a travel size toothbrush. All in all, the stay started off very very well. When it was time for me to leave, I asked for the express check out, so I could get on the road faster, I received the receipt under my door, and I didn't even have to go to the front to hand in my key! I still went to the front anyway to thank Michelle, but I guess the change over happened while I was asleep. So, for a Best Western, in a small town such as Mulberry, FL, I was amazed at the service I'd received. When you come to this hotel, I'm sure you'll enjoy your stay, especially if you get to see Michelle. I look Forward to my next trip down here.

NICK P, Manager at BEST WESTERN Mulberry Hotel, responded to this review
Laurence C, Thank you for your feedback regarding your recent stay at our property. We're glad that our employees were able to make you feel at home. We are glad that you loved your stay with us, and we hope that when you are in the area you will visit us again. Once again, thank you and see you again soon. Thank you again for providing us with your feedback.

I love my stay here. It was clean, the beds were so soft, towels were big and soft and the breakfast was great and the staff members were great too. I will definitely stay here again. I recommend this place to everyone.

NICK P, General Manager at BEST WESTERN Mulberry Hotel, responded to this review
Jose M, Thank you for your feedback regarding your recent stay at our property. We are glad that you loved your stay with us, and we hope you will come back and see us again soon. Thank you again for providing us with your feedback.

My Dad passed away the end of June 2016. My husband and I were here for 2 & 1/2 weeks. This is one of the WORST Best Western hotels we have ever stayed at. The only thing that stopped us from going else where was we had so much stuff to move if we had. The swimming pool was nasty, large alge spots in it. The water was low, it didn't even cover the 1st step. The liner what ever it was made of was coming off in several places. Their breakfast wasn't much. Some of the other guest where painters they had been staying there for months. Felicia the girl who did breadfast was setting it up 30 minutes early so the working guess could eat before going out in the heat ever morning. The manager told her to STOP doing it. My husband and I went out & bought a 5 cup coffee maker, coffee & filters. Hotels coffee maker was a single cup at a time instant coffeemaker (yuck). The water tasted bad I would get ice and let it melt since they filtered the water for the ice machine. We were up early one morning 3am, not long after we got up the power went out. We were in the dark 3 1/2 hours growing tired of we went out. I was told my hotel employee power wasn't on until 7:30 am. While it was out I walked down the hall a couple of times. At the main entrance the exit sign above the doors didn't work, some of the emergency lights were going out, they got dimmer & dimmer. Debra, one of the household staff was great, ask her for something you got it. Or at the end of the day it was done. We didn't expect to have to stay as long as we did. They had no guest laundry. That was a big pain in the butt, we had to go to a local laundromat. That cost $$$, plus one of the washers ripped us off. Would we stay here again? Not if we don't have to.

NICK P, General Manager at BEST WESTERN Mulberry Hotel, responded to this review
Dear Kevin S., Thank your for your review on your recent stay at our property. We do apologize for not meeting your expectations. Our breakfast starts at 6am and it ends at 10am and an hour before breakfast we provide Grab-n-Go bags for all of guest. The Grab-n-Go is for those guest that don't have time to wait until 6am to get a full breakfast, and they can request for a bag at the front desk. Yes, the coffee/tea maker provided in the rooms is for a single cup but we do provide extra coffees/tea if you need them. Also, in the breakfast area the hotel has fresh complimentary coffee 24 hours a day for all of our guest. Furthermore, we have vending machines in which you can get a snack or drink for a minimal cost . Once again we do apologize for the power outrage but there was a severe storm that caused us to lose power. Once again we do apologize for not meeting your expectations, as a Best Western Reward member we are going to provide you with extra points for all the inconvenience that you may have experienced. We do hope to see you again in the near future and thank you choosing Best Western Mulberry.

If The pool was clean, this place would be 5 stars. The front desk staff were very kind. The place was quiet. I love that. Clean rooms. Wish they had eggs and some turkey sausages in the am but all in all I was happy with the visit. And I will be using this place again soon.

NICK P, Front Office Manager at BEST WESTERN Mulberry Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team , I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guest in future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you

This is a very nice hotel in a small town. Very clean, new and up to date. The staff was very friendly, the place was clean and orderly. I'd stay here again without hesitation. Not much to do or eat in Mulberry, but take a 15 minute ride down the road to Lakeland and you can find anything and everything that you want!

bwMulberry, Webmaster at BEST WESTERN Mulberry Hotel, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

The manager and the staff were cordial. The rooms and grounds are clean and fresh. It has parking for big trucks. The WiFi and printer are efficient. Everything is excellent. The bathrooms were extremely clean and the towels were fluffy.

bwMulberry, Webmaster at BEST WESTERN Mulberry Hotel, responded to this review
Dear Guest, Thanks for staying with us. I'm very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you're in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager

The hotel was very clean and the staff was very helpful and polite. There were no restaurants close to the hotel but it only took 10 to drive to very nice restaurants. The pool was covered by a screen to keep bugs out but still allowed the sun in for tanning.

bwMulberry, Webmaster at BEST WESTERN Mulberry Hotel, responded to this review
Dear Guest, Thank you so much for your kind words about our hotel here in Mulberry. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

Clean room but extremely small. Barely any room to walk. Had to have my room changed when I arrived as I reserved a room with a fridge. No laundry facility. Assuming there are people living there? Weed smoke in back stair well. Cost me $106 for the night. Breakfast cook showed up late so front desk was scurrying to accommodate. Came for a softball tournament in Bartow. May try to find a different place next time. Nothing close as far as restaurants.

We stayed here while visiting Legoland in late March. I was very pleased with the entire stay. Everything was very clean, including the hallways, lobby, and guest bathrooms. Upon walking into our room my son said it was nicer than our house : ) Very spacious room but there were only 2 of us. The front desk clerk, Verenice, was extemely helpful when I couldn't print out tickets to a Medieval Times show I booked for the night. She admitted she wasn't too familiar with the lobby guest printer, but told me to forward my email tickets to her personal email and she printed them for me. Without then, we wouldn't have been able to get in. They have one of the biggest breakfast rooms with plenty of tables unlike most hotels that only have 4-5 tables. Breakfast left us full well into the afternoon. Overall a great experience and would stay again.

Let me tell you, for the price and area you can't get better rooms or service. My family stayed four night because nothing else was available. In Lakeland we normally stay at the Omni. So we expect a quality room. Most stuff had been updated here and was clean. The staff was friendly and ready to help with anything you needed. Rooms were comfortable could have been larger but we aren't talking a suite so. But I would stay again if I needed somewhere kinda off the beaten path. The only negatives I really found was breakfast lacked luster but most do. And rooms aren't really large enough for four people. This rating is based off similar priced rooms in winter haven, Lakeland, mulberry, bartow. Great place to stay to visit legoland Comfort 5 Clean 5+ they clean lobby constantly and restrooms Value 5+ I went to another hotel in Lakeland and payed almost twice the price for a suite And I told corporate I would never stay in the chain even if they gave me a free night. Well they tried and I respectfully declined

This facility had everything you might need for a quick stopover. Check-in/check-out was easy, the room was clean, the bedding comfortable and the there were the conveniences that we have come to expect when traveling. It was a little more out-of-the-way than I expected, even following the GPS instructions from Orlando, but it was nice to be on SR-60 to continue going westward from there. As others have said, there are no places to eat within walking distance, but there are a multitude of choices if you are willing to drive a few minutes. A huge PLUS for us was the good-sized pillows on the bed. Many of the Best Western hotels have gone to the trendy little square pillows - great for decorating, not great for sleeping. Another plus was the great shower pressure. Bedding and linen were good, not spectacular. This hotel could use some updating, but adequate overall. The door seemed a little loose, the elevator creaked more than I'd like, and the walls were thin enough for me to hear the television next door. That hasn't happened in awhile! The hotel has a pool that is enclosed and screened in with easy access from the indoors. During our stay we heard a lot of running up and down the hallways. Someone else must have noted it too, as a staff member addressed the problem before bedtime. Breakfast was adequate. It ran from 6-10 am, but at 6:30 when my husband went to get us a coffee, it looked like nothing was ready. An hour later, breakfast items were available (yogurt, boiled eggs, bagels, mini muffins, breads, waffles, fresh whole fruit, coffee and juice. The lineup for the waffle maker was never-ending, an obvious popular item. We loved that the entire hotel is non-smoking (also no pets). Staff members were caring and attentive, and that will leave you with a positive feeling of the place.

This experience exceeded my expectation with the exception of the parents in the hall did not control their children running the halls and slamming doors. This is not the hotels problem. The room was incredible with a jacuzzi in the room and fluffy towels. I highly recommend this hotel. I went to the Sebring race and this was mid way and perfect commuting.

The facility was clean, quiet and convenient. easy to get to free breakfast was great main road and easy to get to large king size bed and plenty of room we were using this as a stopping point to go to the Plant City annual Florida Strawberry festival. would recommend and plan on staying again next year!

The front desk staff is helpful and caring. The rooms were very clean and well maintained as was the building itself. The rooms were quiet and the beds were comfortable. I highly recommend this hotel on your journey through Florida.

I always stay at a Best Western when on trips for business 4 - 6 x's a month.This place was HORRIBLE! A used washcloth in the shower along with clumps of hair everywhere in tub. Sink, toilet and floor along with the rest of the room did not look clean. Guy in room next door left door open and was open for business all night. For breakfast there was a make your own waffle. That's it. Talked to staff about all of above; Didn't seem to care and offered a 10% discount! The price was ridiculous for this caliber of hotel.

We were riding motorcycles and were caught in a rain storm. The desk clerk allowed us to park our bikes under the covered entry to keep the bikes dry. That was very nice as a wet seat is not very comfortable. The room was clean and well equipped. The location was next to a furniture warehouse. Not much to look at outside. Not much to do when it's raining but the room was very comfortable.

Hotel is overpriced for the area it is in. It is literally in the middle of nowhere. For a hundred dollars a night it should at least have a hot tub which it doesnt. I will say it does have a Very good fitness facility compared to some more expensive hotels ive stayed at. Staff is really friendly.

Very pleased with the room and the staff. We had come to Florida for a funeral and the location worked very well with our plans. We would have preferred a room on the first floor closer to the lobby especially since the hotel was nearly emply, however it was a beautiful room with very nice amenities. We would stay there again.

NICK P, Manager at BEST WESTERN Mulberry Hotel, responded to this review
Dear Stephanie M., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 863-425-2500 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, KAUR FRONT DESK MANAGER 10400 Property BEST WESTERN Mulberry Hotel

Although hotel is in secluded area it looks like a nice place to stay from outside but inside tells a opposite story and is not worth the stay. Hotel was recently remodeled but was poorly done and not worth the price.

We arrived at 3:30 after traveling since 2:30 in the morning and were told the rooms were not ready. The hotel was empty! Finally able to get our two rooms. One room had no phone that worked, and a large saturated wet spot on the carpet, the other room had no shower curtain. The beds were comfortable and overall room clean. Musty smelling when we first arrived but once air condition was on the smell went away. The hotel was newly renovated, breakfast was light continental breakfast (toast, bagels, danish, coffee and juice). Eggs were hard boiled. Staff was nice - offered to move us to another room which we declined. Staff brought extra towels to both rooms and shower curtain to our room. Interesting stay - GPS/google maps does not recognize this hotel as a Best Western - listed as Mulberry Hotel and Suites. Giving hotel average rating only because of newly renovated and comfy beds.

NICK P, Front Office Manager at BEST WESTERN Mulberry Hotel, responded to this review
Dear Anna R, Thank you for the survey regarding your recent stay at our property. On behalf of our entire team, i would like to apologize for not exceeding your expectations.At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feed back you gave us to implement improvements to ensure we provide a better experience in future. Because we value your business, we would like to provide you with a 10% discount to use towards a future stay. When you are ready to use this discount, please contact directly at hotel and we will assist you with your reservation. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 863-425-2500. Sincerely Kaur FRONT DESK MANAGER PROPERTY 10400 BEST WESTERN MULBERRY HOTEL

I was so disappointed in the quality of the room and accommodations provided at the Mulberry Inn. I had booked a room so my sister and her family could be comfortable in their own space as she traveled from out of town and we could be close in proximity for the Thanksgiving weekend. They arrived late on Wednesday and went straight to the hotel and to bed. In the morning to everyone's dismay there was no HOT water to take a shower, pipes were exposed and the ceiling tiles were not even put in. Mind you, this was a renovated room. They were suppose to stay three nights. They changed rooms, same thing. Hugh dispute with the owner over all of it. I am sparing the details. He would not refund the money as he already ran the credit card. Long story short I live in Mulberry and will never recommend this hotel again. It needs a serious reconstruction process from the floor to the management. Very disappointed!!

Bestwestern soon to be. Maryann front desk clerk. Ready to greet you as you come in the front door. Remodeling in progress, new rooms available. This location offer Internet. pool. Breakfast. I thank the staff behind the scenes who make it possible to have a clean room. Will return again.

We've stayed at this hotel several times since we have nearby relatives. The personnel were very friendly, and our rooms were always "ready"--no problem at all with our reservations, ever. There is ample parking. The rooms themselves were often good and clean, but our most recent stay, the room was not very clean, and we had a leak in a pipe that "wet" the carpet. The breakfasts are dismal--donuts from the grocery store, and the hotel personnel were eating them, leaving few for the customers. Maybe it has changed since our last stay? If you DO stay there, call ahead and voice these concerns--maybe things CAN change for the better.

This hotel is over priced u can stay in better one for the price.pool chairs dirty old worn out.outside property not maintained on up keep breakfast is I joke.seams now day cheap hotels are crappy and so are overpriced ones

Well, last year I wrote a fairly good review of this hotel. However this year I have to say it is truly a hotel impossible. We thought they might have upgraded since our last visit. But looks like they've done nothing to spruce up the place. Dirty just plain dirty. Shower curtain ripped and ready to fall. Our friends had NO shower curtain. Mold-- really lousy breakfast offering. I don't think I need to say any more. Drive a few miles and spend a few extra bucks--