Best Western Plus Winter Haven Inn & Suites 

We had a delightful stay at the Best Western in Winter Haven. The venue is new and everything still smells new and fresh. The decoration is modern and attractive, and, though not always guaranteed in a new hotel, it was comfortable and functional. Despite a slightly dour (but efficient) reception from the night receptionist after our long journey, everything was very pleasant for our overnight stay. Spacious accommodations with everything crisp, clean and new (including the iron and hair dryer in their pouches) and very comfortable. The heating/cooling arrangement was very simple and straight forward, not requiring a degree in rocket science like in other establishments. The hotel announces a “hot breakfast” and it was indeed hot and varied, but the lack of fresh fruit in a state such as Florida was surprising. Also the breakfast is not a healthy one … sweet cereals, ‘bought' mass produced sausage, and eggs as well as a pancake machine, which, although still in the mass-produced range, was very convenient and advanced. Not a good option if you are health-conscious or trying to avoid weight gain. The hotel has ample parking facilities and public seating areas.

We really enjoyed our stay here. The staff was friendly and helpful, reccomended a great place for dinner while we were in the area. Room was clean, and breakfast was well stocked with great options for everyone. Pool area was well kept. Will stay here again for sure!

This was an outstanding hotel. Located in a very nice area. The staff was friendly . The rooms are very clean with above average bedding. Very good cable and internet. I have to mention the shower. It was designed by someone who had knew what they were doing . The breakfast room was very clean and had a great variety of food. Something for everyone. Food was fresh and had everything available . Whoever sets this up knew what they were doing and took pride in their work. The fitness room was very clean with a nice variety of machines . I didn't go in the pool , but did sit around poolside. A really nice area . Some people where in the pool and were having a great time. They loved the clean warm water

We found the staff and management very helpful and accommodating. The made our stay very pleasant comfortable. I highly recommend them. Head of Hotel Operations, Mr. Nimit Patidar and his staff were very attentive to the needs and comfort of the hotels guests. Thank you for your hospitality, Scrivner Damon

Clean comfortable beds and room. Great location. Friendly top notch service. Unfortunately, our stay was a short one as we were there for a wedding and we did not have a chance to try the additional amenities, but I am sure they are as terrific. I cannot highly recommend enough and would stay again!

We had hired a bass fishing guide for a day of fishing on Lake Summit (which also joins Lake Eloise AND is right in front of Legoland) so needed a hotel close by for our 7am start. This West Haven hotel was only 3 miles away. Perfect location! Close to restaurants and shopping. Comfy clean rooms and plush bedding AND complimentary breakfast.

Our stay was perfect! The location was near our venue and the staff were all amazing and friendly! We willl definitely be staying again! I don't have any complaints or concerns. This a newly built hotel

There is one pack & play for the entire property (next to Legoland and Peppa Pig Park). So be sure to bring your own. They do not have amenities such as toothbrushes or toothpaste. I was told to walk to the Dollar General. I had a Walmart delivery (diaper box) dropped off in the morning. When we asked the front desk for it she stated it did not exist. When I brought her the photo proving the diaper box had been delivered she was astonished the desk manager had not told her. She said she didn't bother to check before. She walked back and 1/2 a second later the box of diapers was in her hand. Simply said no because she did not want to look and then blamed someone not even present. Breakfast was mediocre, no protein and sugar cereals. The pancake bar would have been great if the pancake machine could stay stocked. No fresh fruit, no healthy topping options for pancakes, generic yogurt machine with no nutrition facts that sputters out white questionable yogurt. Beds and pillows are mediocre and room was clean, if it weren't for it's recent build or refurb this place would have been 1 star.

Brand new hotel across from Legoland. I was there for business so no kids - but if you are going to legoland you can't get any closer. I even watched fireworks from the parking lot on Saturday night. It is mostly families that I saw staying there. I was there for a business meeting. I would book again. I wish it was pet friendly. It had hard surface flooring so it would be easy to provide that.

This place is new, clean, enjoyable, and in a very convenient location. I would say anyone going to LEGOLAND should use this place as location to stay. The drive to the gates was less than 5 min, leaving the park was very quick also. Nearby good place to grab some delicious food. such a great experience.

Brand new hotel, and everything feels it. Compared to older hotels, these new rooms feel like room "slices" but we weren't cramped. We got a double queen suite (two queens, sofa bed). We were visiting Legoland but the Legoland hotel rooms only fit 5 and we had 6. Directly across the street from Legoland, which was very nice at the end of a hot day. The pool was really nice, it's got a flat end with bubblers which I presume would enchant a toddler. Kids and I loved the pool. Breakfast is included, and was a pleasant surprise. Often these are pure sugary carbs but this one had eggs, hashbrowns, and bacon. Fruit of course, and a nice yogurt parfait station. A pancake maker made decent ones. I would wish for a better tea assortment for the non-coffee drinkers. The hours for breakfast ended at 9 and they were closing doors at 9 so keep that in mind. We walked across the parking lot to eat dinner at the Golden Corral, which was our first at that chain. Very... "southern" the kids said. They loved the take-home cotton candy! LOL. A good variety of food, pricier than we usually spring for with our big family but it was a birthday treat. :) All in all, will absolutely stay here again. One last thought... bringing 5 kids with me, I have experienced very negative anti-child cultures across the US. This hotel, the staff smiled at the kids. They looked happy to see them enjoying themselves. That goes a long way with a mama. So, thumbs up on the staff! :)

The pool closes pretty early and opens late. Breakfast is poor. There is ONE poor lady called Ashley that makes and serves breakfast for the WHOLE hotel. The room smelled bad (weird for a new hotel). Everything is the minimum of the minimum including the extremely small shampoo bottle. One for a suite with +4 people. Bathroom was dirty. You find better hotels in the area and cheaper!