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Best Western Plus Dockside Waterfront Inn

4.0 / 5
1512 Avis Tripadvisor
505 S Huron Avenue, Mackinaw City, 49701-9727 Etats-Unis  Copié !
TEL : (231) 436-5001
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Ma recherche

Les points forts de l'hôtel


Ski à proximité

Services hôtel

Place à proximité
Equipement Business Plus
Centre de soin/fitness
Piscine intérieure
Personnel multilingue
Petit déjeuner gratuit
Air conditionné dans l'hôtel
Restaurant sur place ou à proximité

Services chambre

Fer et planche à repasser
Les points forts


Ski à proximité

Services hôtel

Place à proximité
Equipement Business Plus
Centre de soin/fitness
Piscine intérieure
Personnel multilingue
Petit déjeuner gratuit
Air conditionné dans l'hôtel
Restaurant sur place ou à proximité

Services chambre

Fer et planche à repasser


Bien que loin de la ville, vous ne serez pas loin de la civilisation lorsque vous choisissez cet incroyable hôtel de Mackinaw City.Le Best Western Mackinaw City redonne tout leur sens aux vacances en bord de mer. Nous sommes proches de l'aéroport de Pellston, mais nous sommes également à côté de la plage ! Vous pourrez rejoindre l'aéroport à pied depuis la plage et prendre le premier avion sans avoir à vous soucier d'être en retard. Nous sommes également proches des boutiques et restaurants du centre-ville.Cet hôtel de Mackinaw City répondra aux attentes de tous les voyageurs. Nous sommes à proximité de l'I-75 et du pont Mackinaw, et vous pourrez donc rejoindre la ville ou les autres plages de la région en un rien de temps. En outre, nous ne sommes pas loin de la gare maritime si vous souhaitez faire une petite croisière romantique.Le Best Western Plus Dockside Waterfront Inn allie le confort à la qualité à des tarifs très raisonnables. L'île de Mackinaw est une véritable oasis à proximité de la ville. Les salons de l'automobile, les festivals de la bière et du vin et autres fêtes de tout genre attirent les touristes des quatre coins du pays. Vous vous sentirez chez vous dans cet hôtel de Mackinaw City quel que soit l'objet de votre séjour.Nous sommes juste à côté de la plage du lac Huron ! Les réunions d'affaires que vous pourrez organiser dans notre hôtel ne vous empêcheront pas d'explorer les diverses attractions de la région. Les familles apprécieront les parcs aquatiques à proximité de l'hôtel. Pirates Adventure, Castaway, Emerald Cove et Thunder Falls attendent votre visite.Ce Best Western de Mackinaw City offre également un délicieux petit déjeuner gratuit composé de gaufres et œufs chauds, pâtisseries, fruits frais, céréales chaudes et froides et yaourt. Votre repas sera accompagné de café pur Arabica et de jus bien frais.Réservez votre séjour au Best Western Plus Dockside Waterfront Inn pour un voyage parfait !


Avis clients

Basé sur l'avis de 1512 voyageurs
Très bon
Rapport qualité / prix
"Motel not at all a hotel"
Nicole W, 03 Novembre 2023

The “ hotel” is more of a motel. You walk right up to your room from the outside. That is not clearly advertised on any of the materials when booking. We stayed one night and checked out but was charged for two nights. The front desk person acted uninterested in anything customer service related so that's a false statement on their description. Then the manager came out with a less than accommodating attitude. Customer service does not exist here. Simply DON'T GO!!

"Treated disrespectfully"
vitamantony, 29 Octobre 2023

I was disappointed with this stay, mainly because there was a discrepancy with my bill and some guy stepped in like he wanted an argument when I was checking my emails. I wasn't being rude, just confused. Anyone, including " Mr Authority" would check their records to verify and you have every right before handing over hard earned money. Also, we were staying at the end of the season and no maid service was available. I didn't know this before checking in. That alone does not totally ruin a stay, but it would be nice not to reuse towels and also to have soaps and coffee replenished. The water was not hot and seemed to take a while to warm up a little. Breakfast was not really good, either.

"October stay"
Fall21, 20 Octobre 2023

The location was great- close to shops, restaurants, and the ferry. The breakfast was location required you to walk outside in order to get to the building. We stayed in October so it made for a very brisk walk. The room was nice. Our room had a jacuzzi in it which was nice. The room was a bit cramped, but that was to be expected since it had a jacuzzi. The restaurants around the area had open signs on, but either didn't serve food or weren't actually open. Lighthouses and the bridge were within a 5-10 minute drive which was cool. Overall, we enjoyed our stay.

"A night in Mackinaw city"
D1158XSkimj, 17 Octobre 2023

The room was good. I have no complaints but I was lied to by the lady at the front desk on duty for October 12. I am a Best Western Platinum member and when I checked the website it said I was short 2000 points which I purchased but went back to book the room and the option to book with points was gone. I called the hotel and she said there was no way it was only 24 000 points. It is 36000 points. I called corporate and it was in fact 24000 points and she booked the room on my behalf. When I arrived I explained that and asked for an upgrade for my troubles and was told it was booked. I checked the website and the upgraded room was not booked and the vacancy side was lit up. I was just asking for a lakeview over courtyard view. Anyway, I don't like being lied to. Just be honest and say I'm sorry but I can't do that. That turned me off. The hotel itself is fine and I think it would a nice place to stay in the summer. Beautful beach and a great location. Too cold to take advantage of when i was there.

"Ants in my room"
ryanp0000, 16 Octobre 2023

Me and my girlfriend woke up in the morning and there was ants in our bed and in the drawer next to the bed and all they did is apologize. They didn't even offer to refund some of my money. If they refunded my money and did more about it i might give it another couple stars.

"Property is Nice Staff not so much"
D3723PSmichellem, 06 Octobre 2023

This is an older hotel, but you can tell someone works really hard to keep it in great condition. None of the staff was especially friendly, but mainly the African-American woman with the blonde hair, VERY MEAN. She also seemed to be sick, sniffling and stuff. That made us a little nervous, since we had to touch room keys after she handled them. The man wasn't real friendly, but he did give us a tip on discount tickets for the ferry, so we appreciated that. The staff really could use a vacation, perhaps somewhere in the south or across the pond, for some etiquette lessons.

"Great balcony views, comfortable rooms."
MaryEllen B, 06 Octobre 2023

We stayed in this hotel for 3 nights the first week of October. It worked out very well. We enjoyed a spacious 4th floor room overlooking Lake Huron. Waking up to the sound of the waves and seagulls is magic! The views from the balcony are stunning. We enjoyed watching the ferry's go back and forth to the island. This hotel enjoys a great location in a walkable area. My husband uses a walker and has difficulty with stairs so we were unable to take advantage of the free breakfast. It was just to difficult to access. The elevator in the building worked out perfectly for our other needs. Our room was clean and comfortable. The entire building could probably use an update, but we'd definitely stay here again!

"Outstanding Hotel"
Michiganpappaw53, 06 Octobre 2023

This hotel is fantastic! The price was great, the personnel were amazing and the rooms are excellent! The breakfast, each morning, was wonderful and this place is centrally located in Mackinac City! We definitely recommend this place for a stay while visiting Mackinac City and Mackinac Island!

"close to ferry"
barbaramH609XY, 06 Octobre 2023

Bed was comfy. Good selection for breakfast. Enjoyed the pool. Water was too cold for swimming so relaxed on the deck and watched the boats and birds. Ferry , shops and restaurants within walking distance.

"visit to Mackinac"
stevewegrzyn, 04 Octobre 2023

Waterfront location was a definite plus. Having the lake view was a relaxing feature for sure. Waking up each morning to the sight and sound of the lake and having the view overlooking the beach and water was a perfect and tranquil experience.

"Friendly, helpful staff missing in action"
Paul P, 28 Septembre 2023

As a long-time Best Western Rewards member, staying at many, many Best Western hotels in the last 50 years, I can state from comparative experience that the check in at the Best Western Plus Dockside in Mackinaw City, Michigan was the worst ever. Three people were on duty, but with a greeting from any of them being totally absent. The desk person handling my check in acted bored (nay offended) with my being there. She asked to see my ID, and I replied “Do you want me to remove it” from the protective case in my billfold? No reply. I had a credit card out as most hotels ask for this for any incidental charges made during the stay. “Would you like this?” I asked. Again no reply. I was given a quick look at the hotel map to show where the room was located, on second floor at the farthest point from the lobby, but was there any explanation of where the elevator was to transfer luggage to the room? No time for that apparently. As it turned out, the elevator was down a ramp, inside a passageway, behind a corner, and under the stairs. Another guest had to show us where it was. Any explanation of Wi-Fi login procedure? If you've read this far you have the answer and it is “NO.” A brief comment about breakfast times, but served where? Anybody's guess. The room itself (once we got there with guidance from the friendly fellow guest) was fine, but the entire experience was framed in terms of the extremely negative attitude of front desk staff. The street where the hotel is located is lined with Best Western competitors whom I can bet know how to treat guests with courtesy and respect. Next visit I'll surely stay at one of those. You should too.

"Better choices elsewhere"
Muspe1974, 27 Septembre 2023

There have to be better options. We had a regular room, not the lake front room. The room was dark and dated with old furniture and dark colors. It was clean to the hotels credit. But it was depressing. There was an outside door to the room and inside was the entrance to two rooms. I'm sure it was probably secure but it didn't feel like it. The breakfast was pitiful as others have said. Few choices and many items were not refilled. The check in staff were unfriendly and a poor impression started from the beginning. Along the same road were several hotels that looked more modern and updated. I'm sure you could find a better option.

"Worst customer service ever"
Margaret B, 26 Septembre 2023

We were promised a two night stay with the understanding that we would need to switch rooms on the second night. When we went to the front desk at 11:00 AM as instructed on the second morning to get our new room key, we were told there were no rooms available and that the reservation for the second night had never been made, even though we had made that arrangement the day before. When we questioned the person at the front desk, who also happened to be the same person we had originally spoken to, she told us that we hadn't actually made the reservation…what???? The staff was rude, dismissive, and most unhelpful, and we were really disappointed to think that Best Western would have people like that representing them. What a terrible example of positive customer service, we will not be back and will most certainly not recommend this hotel. Our room was fine, but it did have a dehumidifier running intermittently throughout the night. Good news for us is that after having to pack up our belongings, we found a wonderful hotel down the street with a very helpful professional person working at the front desk, which saved the trip to Mackinaw City for us.

"Too much goose poop on the beach and lousy cheap breakfast."
kgrzesik1, 22 Septembre 2023

The place looks run down and exterior looks in need of repairs and painting. Breakfast is not good at all, somebody sets it up then nobody is around to refill anything empty or clean up the cereal all over the counters. Pre-packaged foods, some nasty looking apples… staff hanging around the laundry area constantly on their phones and joking around and visiting with friends who drive up in cars. These folks are not particularly friendly either… tons of seagulls who are fed by stupid guests causing excessive noise and even more poop.

"Never disappointed."
mom0802, 21 Septembre 2023

Have stayed there every year for quite a few years and have always had a positive experience. Very nice rooms and clean. Helpful staff in checkin. Upper floor views are spectacular. Outside could use a little updating but the parking lot is always full.

"Usual excellent Best Western Hotel "
Brian F, 21 Septembre 2023

Nice rooms, workers were friendly, conveniently located. Walkable to main tourist shopping area. I was impressed by the decor given Mackinaw Cities' “remote” location and the hotel's reasonable prices.

"Disappointing stay"
csuarez74, 20 Septembre 2023

This is a very old property and has not been kept up. We got stuck in an old room with hot tub..awful atmosphere. The person checking us in was frazzled and rude. The first morning we stopped by office to ask about if there should be a notice on door to clean room. The young lady slapped a paper on the counter and told us we had gotten it when we checked in. We had not. The paper stated that if cleaning service or clean towels were desired you were to request by 8 a.m. I asked if we could please get clean towels at least and she grudgingly agreed(this is 9:30 a.m.) we left for day and upon return at 5 p.m. no towels. Talked to girl at front desk, not same girl as in the morning, and she was very accommodating and helpful

"Could be amazing"
Arianne O, 18 Septembre 2023

This hotel could be gorgeous. There were boxes stored everywhere. The breakfast area was a joke of a breakfast and the kitchen was boxes from top to bottom, if you are going to use your kitchen. As storage at least close the door. Nothing was restocked at breakfast, coffee was empty, milk was empty, cereal was empty, muffins gone. The lounge area before the pool could be amazing, but it's also being used as storage. Boxes, broken down furniture, and bins of towels line the way as you walk to the pool. We stayed in the large two room suite and for $600+ a night I would expect to be able to sleep. The beds, all four of them, were so uncomfortable that we contemplated sleeping in our car. It is insane how hard the beds were. This hotel could be so much more, the grounds are actually beautiful, just pick up and for God's sake use a storage room for all the boxes and extra towels instead of stacking them everywhere. The cleaning staff also seemed to hate the consumers walking around. I

"Perfect Location for Vacation"
Tammy L, 17 Septembre 2023

Loved the location of this hotel. Within walking distance to restaurants and attractions. The staff was very friendly and offered good ideas for things to see and do while in town. Our room overlooked the beach and lake. We had a beautiful sunrise photo opp right from our balcony.

"Mackinaw City"
William G, 15 Septembre 2023

This is a nice place that is close to shops and the ferry dock. We could walk to both and not have to get in the car. It was clean, comfortable and quiet even though our first floor room was in and alcove across from the ice machine. Breakfast was about what you would expect, but it was the exact same selections both of the mornings we were there. I got a better rate by booking through the Mackinaw City Tourism so I would stay here again on our next trip.

"Wonderful Stay at the Best Western Waterfront Inn"
lorac1962, 14 Septembre 2023

We were very impressed with the cleanliness and comfort of our lakefront room. The staff checking us in were very friendly and helpful. The room was perfect. We will definitely be back to this property!

"Not very good"
bzink1, 13 Septembre 2023

Room smelled musty, cob webs on lamp shades, tv didn't work, desk personnel rude and unfriendly. Would not stay there again or recommend to anyone. Too little value for way too much money. Just a very unpleasant stay.

"Horrible staff"
Jet328994, 08 Septembre 2023

While the hotel itself is nice, the staff have a lot to be desired. They are rude! That even included the manager. Employee giving out a false name and manager didn't even care. When we checked in they were all standing there waiting for us like there was going to be a fight. Won't be going back!

"We will return"
Mike F, 07 Septembre 2023

Nice variety and choices for breakfast. Rooms clean and comfortable and the views spectacular. Access to beach and perfectly located close to everything. Staff helpful and courteous. Will definitely return.

"Visit to Mackinaw city and Mackinac Island"
104michaels, 06 Septembre 2023

Friendly staff, with a very clean Facility! Hotel was centrally located and within walking distances to all attractions! The included free breakfast was excellent, with a variety of hot and cold entrees.

"Enjoyed our stay"
elstonjm4, 04 Septembre 2023

Everything you need for a great stay! Right on the beach with a LOT of food options within walking distance. The bridge isn't far either. Rooms need updated or at least a coat of paint to brighten them up. For the price we paid we expected something more modern. It wouldn't stop us from returning though. Staff and service were great!

"Not worth it"
446raymondr, 04 Septembre 2023

If you use points to pay, you get the worst room available. Even at a platinum member, you don't get a bottle of water. All requests are denied, no extra towels, no room service, no fast checkout. No matter what I asked for I was told we can't you paid with points. The breakfast was just as bad. Juice was watered down to extend how many servings and the food was cold. TV was not functional, and since I paid with points, no one showed up to fix it. The grab bar was defective and I almost fell when it gave way. If you must go there pay the rate and maybe get better service.

"Don't waste your money"
nik543212023, 01 Septembre 2023

Motel is in disrepair. Breakfast was a joke with cold pancakes, cold ham, and overcooked hard boiled eggs. Only good thing about this motel was the beach. The location was decent, less than a mile from town. I'm sorry I stayed here and would not recommend it.

"Highly recommended"
Caleb M, 29 Août 2023

Enjoyable stay. Exceptionally clean and comfortable. Friendly and most helpful staff. Plentiful breakfast. And the views amazing. Really enjoyed our first visit to Mackinaw City on our honeymoon. The staff really helped us plan our days and gave us great recommendations for dinner.

"Great location and view"
Mobile14840964499, 29 Août 2023

Had a very enjoyable stay. Our room was right on the beach and had a nice patio. Staff was very friendly and helpful. Breakfast was plentiful and such a lovely dining area. Will certainly recommend and return.

"Too many spiders"
Inspire20887729588, 28 Août 2023

Not bad if you don't mind sharing the room with spiders. Also, it's classed as a hotel, but it is a motel. The room is spacious. I got a lakefront room, and the view is beautiful. The balcony is tiny and barely fits the patio furniture. The ac unit was turned off and the room was super hot. It took more than half an hour to cool off the room.

tjmorgan1944, 28 Août 2023

Older facility but love the pool and hot tub. Price is way too high even for a special event like Corvette Cross Roads. Breakfast makes you wish you had eaten out. It is a convenient location for our Corvette show.

"Old and gross"
mjtosterloth, 25 Août 2023

This place should be torn down and a new one built in its place. They are gauging people for what is essentially a motel. So disappointed with the smelly old gross room. Beds were incredibly uncomfortable. Asked for adjoining rooms and did not even get that.

"Don't think you're getting a real breakfast"
heligroup, 21 Août 2023

Breakfast was a joke Had to request your room to be cleaned. Staff not friendly Over priced Only thing was the location, probably the best. You could walk to downtown and restaurants. A short water to a couple of ferry options

"Not worth the cost"
lmk0820, 18 Août 2023

For paying $300 a night on a week night and spending a few nights, it was not worth the cost. At that rate I expected better quality. The only thing I liked about the hotel was the location. The room was a little out dated which I could have dealt with but walls are super thin, the person was stomping for hours each night including waking me up from the stomping. Nothing was done and continued the second night too. Breakfast was subpar. Not a lot of options and very disappointing. Didn't interact with staff much except for checking in which they seem to be in a hurry to get you out of there, even though no one else was behind me. When I asked about the ferry she pointed me to a price sheet and said you can take a pic of it and look at it later and come back later if you want to buy a ticket, even though it did not answer the question I asked. No rewards bag given at check in like ever other BW hotel i have been to. Overall, for the rate of this hotel it was not worth it and I will stay at another next time I am in town. Seemed like they were doing the minimum they had too and cheaper out on everything they can.

"Not going back there"
Debie M, 16 Août 2023

Rooms were dark, gloomy and outdated. My bathroom door wouldn't close and my morning coffee had things floating in it. I showed pics to the front desk no apology just a nod someone from maintenance will come to fix the door and she will have house keeping come and look at the coffee machine . Door was fixed quickly noone Came for the coffee machine. Breakfast is the worse I have ever been too. Very low quality . beach was nice to have at the hotel but I will never stay there again.

"Family Vacation"
Maps755206, 14 Août 2023

Hotel is old in need of an upgrade. When you reserve a 2 room suite, you would expect 2 bathrooms, or at least 2 sinks and 2 mirrors. The breakfast buffet was poor at best. The vending machine on our floor did not work.

"Mackinac City Best Western"
ecepeter, 13 Août 2023

It was terrible. I was totally disappointed in the room we booked vs. what we received. I was totally disappointed in the cleanliness, upkeep, room service, front desk personnel, the whole experience. I would NEVER recommend this hotel to anybody to stay. The pool and the location were excellent. The breakfast was terrible.

"Decent accomodation, dated facilities and unfriendly staff"
chiefward, 12 Août 2023

I wish I could say it was great but this hotel, like many in the area, are dated and in need of some updating. The front staff were not inviting or friendly at all and that would be ok if they were in a non-public facing role but as front desk staff, i would at least expect a warm welcome. I am disabled and they put me on the 4th floor facing a drainage tube leading into Lake Huron.. kinda disappointing place.

"Clean property with great location"
psarah9292, 11 Août 2023

This property was clean and well-situated near downtown Mackinaw City and conveniently located between 2 ferry options to Mackinac Island. Parking wasn't a problem, the rooms were well-stocked with toiletries, and the fridge size was perfect for drinks and snacks. Staff was very friendly!

"Not worth the money."
tarek996, 09 Août 2023

Room is dark with poor lighting & only window into corridor where pedestrians walk by. Looks much better in pictures than in reality.. location is good if you are getting lake view. Otherwise, save money & stay nearby nicer place.

alppck, 09 Août 2023

Food was cold on the buffet and there were no hot eggs on buffet. Tables were dirty we had to clean one before we sat down. There were empty containers also on the buffet. The room was also very hot and stuffy.

"Bad customer service"
Journey787066, 09 Août 2023

Nice lake side room, close to ferry and downtown shops... HOWEVER, WE WERE IN ROOM 415 AND THE FAN WAS CONSTANTLY TICKING LOUDLY ALL NIGHT THE AIR CODITIONER WAS NOT WORKING PROPERLY. CALLED MAINTAINENCE AND THEY DID COME AND TRIED TO FIX THE PROBLE BUT IT STIL WAS TICKING THE NEXT NIGHT. Advised the manager and he said he could not do anything regarding taking some money off for the inconvenience of the fan. Call customer service and was told the same information. Was looking for a slight adjustment in the bill since I paid close to $800 for two nights and to hear that fan all night was indescribable.. Will never stay at at Best Western again.....

"Overpriced, outdated hotel which is pretty much a dump."
KatieLou2913, 07 Août 2023

Rooms were in need of updating. Lights were burned out in some of the lamps and the overhead lights. The tub/shower was very old and stained. There was a smashed spider on the ceiling above the vanity along with some live spiders. The carpet beside one of the beds smelled of urine. The railing on the balcony was not very stable. There was no microwave or safe in the room. The continental breakfast was a joke, one of the worse I have seen. I certainly don't feel I deserved the value for the price I paid for the hotel room (almost $1,400 for 3 nights).

"I would stay here again!"
mireneh00, 04 Août 2023

Our lakeside room had a beautiful view! The beach was clean & well maintained. The location is great! We didn't need to drive much. We left the car in the hotel parking lot, then walked all around Mackinaw City. It's within walking distance to both ferries, or a person could use a hotel shuttle if needed.

"Never again"
afoodcritic77, 26 Juillet 2023

Never again! Place is ok, if but a 1/3 of the price, lakeside view sucks, $670 two nights, here?, save your money and just stay somewhere else, all the shopping and docks to ferries within walking distance. We continued to Traverse City stayed at a wonderful resort on the bay cheaper and they treated us exceptionally well!! Actually very happy. Staff was mediocre at best, just that was a huge waste of money

mich711, 20 Juillet 2023

Wasn't thrilled with the condition of this hotel. However it was fairly clean, staff was great, pillows n mattress comfortable. The whole plc inside and out needs a lot of care. Our options were limited. This was the only hotel that had a room with a sofa bed to accommodate 2 adults and 3 kids. I would stay there again only for that reason if nothing else is available.

"Awesome view"
krause1377, 18 Juillet 2023

Great last minute deal, we accidentally booked a gross hotel that didn't match the online photos, smelly, dirty, sand in the beds and people outside smoking. Like a three story motel, no elevator. Moved to the best western plus and Great location, nice beach, clean, friendly, super nice pool /hot tub and comfortable beds.

"Best Western Plus Mackinaw City"
thalmanconstruction, 16 Juillet 2023

I have stayed at this property 6-7 times and every year that I come there I have seen no improvements to the hotel nor property. I paid over $1,000 for two nights and the only thing I am paying over priced for is the view of Lake Huron and the convenience of being close to downtown. I am going to look in to another property that is better.

"Old Worn Out Hotel"
V758WMdeanh, 14 Juillet 2023

Old worn out hotel. Steep ramps to push luggage up. Cheap breakfast. Mold on ceiling in bathroom. Shower tub curtain so long it covered half the tub floor. Like I said old worn out hotel. No microwave in room. Have to make the trip to lobby for microwave. I paid over $200 for a $100 hotel. Don't make the same mistake.

aaronmargaretjack, 13 Juillet 2023

Overall it was a decent experience. Front counter staff could have been more polite and rooms were not overly clean but acceptable. Value for money not great. This was about the most expensive motel in the area and all the others looked about the same. Good location. Close to ferry and downtown.

"Excellent Place to Stay"
lindaaV7333OS, 31 Octobre 2022

On the water, very clean, staff friendly and very helpful, rooms were beautiful; definitely will stay there again. The beds and pillows were very comfortable and bathroom very clean. Breakfast was ample, coffee great!

"lake views"
Diane W, 21 Octobre 2022

We had a dock side view. Whether or not they have King beds on the water side I do not know. We had to get 2 queens to be on dock side. The bed was fine, the bathroom was nice, has microwave, refrigerator and coffee machine. Balcony facing water. Breakfast was nice, different days different breakfast sandwiches. The 3 mornings, there were silver dollar size pancakes and chocolate muffins along with the usual juice, yogurt, ad stuff you a toast. BUT, all access was outside; to elevator, to breakfast, to and from pool. And there was only one elevator in the corner of the "L" buildings. And the parking lot was always full because the hotel was full!

"Clean and attractive, good value for the money."
jhhillcv, 20 Octobre 2022

Distance to the elevators was a strong negative for disabled guests..Very big disadvantage for a disabled guest. Accessing the breakfast room required going outside to access. The breakfast room was clean and attractive but had few healthy choices. It was unfortunately necessary to go outside to access the breakfast room. Enjoyed the pool very much but the hot tub was at least 104 and too hot to get in.

"Hotel was clean. Friendly staff. Would stay again"
Pina T, 13 Octobre 2022

Hotel was very clean. Staff is friendly. Breakfast consisted of hot and cold foods. It was our first time in Macinac. We would definitely stay here again. It's on the beach so you can just enjoy the view or go for a nice walk. Walking distance to shops and restaurants

BeverlyHills2Austin, 10 Octobre 2022

This was the worst Best Western we have ever stayed. Not only were the staff unfriendly, bordering rude, but the room smelled of chlorine and had a musty/moldy odor. There was a dehumidifier in the bathroom which needed emptying as soon as we arrived and looks like it hadn't been cleaned out in months (gross)! Also had 2 lamps with burnt out bulbs and a/c problems. We tried to report them to the front desk, but no one ever answered. Spend more money and stay somewhere else.

"Great Location"
W1734KIbarbaraf, 09 Octobre 2022

Room was clean, spacious, and the location was very convenient to the ferry locations and restaurants. Indoor pool and good breakfast. Great value for the money, and staff was friendly and courteous. Will stay there again.

"Great location, friendly staff"
atravelynn, 08 Octobre 2022

Very nice rooms. Short walk to Shepler's Ferry and to the lovely downtown area. But you don't have to walk-the shuttle to the ferry stops at the hotel to pick you up or drop you off. Reasonable prices. We're glad we booked it.

Jennifer S, 08 Octobre 2022

We had an excellent stay. The room was clean and well maintained. The staff was very friendly and helpful. The pool was clean and very well maintained. We enjoyed the breakfast each morning and my boys loved the mini pancakes. We highly recommend staying here. It is our favorite hotel in Mackinaw City.

"You get what you pay for"
paulinampetros, 02 Octobre 2022

Decent hotel. Pool and hot tub open late which is a plus. But you have to walk OUTSIDE to get to it. When we went it was cold so that was a but annoying. Continental breakfast convenient but basically no healthy choices besides the worst oatmeal.

"End of our vacation!"
vickisuzieq, 29 Septembre 2022

We were returning home after being on a family vacation in the UP. I had seen that Mackinaw City had fireworks on Friday night so I made reservations for 8 guests. I had reserved a suite with 4 double beds but actually had a suite with a king and 2 double beds. It worked out fine as my sister and her husband didn't end up spending the night. But, the fireworks from the balcony of our suite was excellent.

"Very Good"
Darrel B, 28 Septembre 2022

The location is between the docks of the 2 ferries to Mackinak Island. We used Sheplers. Bought discounted tickets at the hotel at check-in. They picked us up quickly after the front desk called. It was so close that we walked to the ferry and our restaurant for dinner the evening before, and walked to dinner from the ferry and back to the hotel when we came back. This was the perfect amount of time on the island. Definitely take the carriage tour. But there is no reason to schlep your bags to the island and stay overnight unless you just want to hang around and relax on the island.

1950cherie, 26 Septembre 2022

Our room is very nice although not the cleanest. The corner of the room obviously had not been touched in some time as it was full of webs/dust. Also, it advertises a full breakfast but upon arriving here we're informed that it's just a bag breakfast due to Covid. The following is what I copied from their website: "Best Western Mackinaw City also dishes up a delicious, complimentary breakfast. Dig into platefuls of piping hot waffles and eggs, stacks of sweet pastries, fresh fruits, hot and cold cereals and yogurt. Complete your meal with 100% Arabica coffee and chilled juices." I think this is what you call false advertising. We were given a coupon for a restaurant across the street for breakfast if we didn't want the bag breakfast. So this is why I titled it 'Disappointing'.

"Perfect stay"
QueenBeeFerg, 26 Septembre 2022

Great room, great service, great pool facilities, and a great breakfast! This is just a wonderful hotel! It was part of our 40 year anniversary trip so it needed to be special and it was! It was a perfect stay!!

"50th Anniversary trip"
DOUGLASW343, 25 Septembre 2022

everything was okay. the help was very friendly and helpful. Our room was very nice. It had a sleeper sofa, coffee table, microwave and refrigerator. The bed was very comfortable. We did not have the breakfast because it was very limited. It seemed to only have mini pancakes and biscuits and gravy. They used to have a better one years ago.

"Clean hotel, great location "
Roam18324154183, 22 Septembre 2022

Great helpful staff, clean hotel. Wonderful location nice breakfast with many choices, easy access to the beach. I would definitely stay here again, beds were very comfortable with plenty of pillows. Room had table and two comfortable chairs.

"Got a water view room and two queens! Perfect."
Bshell W, 22 Septembre 2022

Clean, beautiful view and would stay here again in a heart beat. The two queen, water view room was large. Sofa and table included. Refrigerator and upgraded toiletries. The only disappointment was the breakfast. Not too friendly to healthy eaters.

"Find somewhere else."
Hope B, 22 Septembre 2022 was spacious and clean. Short walk to either Sheplers or Starline ferries. Cons...bathroom was small. Sink and counter were outside the bathroom. Shampoo does not suds up. No place to set your clean clothes or glasses except on the toilet. A hook on the door would have been nice. Hung the tag out next morning to have room tidied up, basically needed towels. Came back late afternoon to find the cleaning lady 2 doors down and our tag laying on the ground. You see, our room was outside and the wind blew it off. So I put the tag in a sandwich baggie and put a small hole in it to slip over handle and put that out the next day. Blew off again and no towels. Gave up and did not leave a tip. Another con was walking up and down stairs to the 4th floor. Had to access the breakfast by walking across the parking lot and climbing more outdoor steps. The breakfast was meh...same exact items all 3 days. The ham, egg and cheese biscuits were fine the 1st 2 days but the meat was brown on day three and I had to throw it out. It looked like roast beef. Would never stay here again.

"This Hotel Needs Major Updating"
Jan H, 22 Septembre 2022

I stayed for three nights during the week. My room faced the lake with a very tiny balcony. The balcony was dirty and full of cobwebs. The balcony screen door & storm door did not lock. The room was dingy, and the bathroom tile looked like it had mold in the grout. The beds were bowed in the middle & uncomfortable. The TV kept flashing a message asking if you were still watching which was annoying. The breakfast wasn't good, and the front desk workers were not very friendly or helpful. I would not stay there again.

"Great Location but Breakfast could be better"
shelbyrugg429, 21 Septembre 2022

Pre-made biscuit sandwiches and mini pancakes were the only hot options. That could be improved, but would still stay again. Loved the living area with couch and then the balcony overlooking the water.

"Weekday stay"
Ken S, 14 Septembre 2022

The view was awesome the patio is super small. The room was narrow and long this room says it could sleep 6 people, but it seemed crowed for me and my wife. The breakfast was frozen sandwiches in a warmer. I rated the sleep quality poor but to be fair my wife was surprised and how bad the bed felt at first but she slept well.

"Great Location - Old Hotel"
985karenn, 12 Septembre 2022

Great location for the ferry and all the shops and restaurants. Very walkable! This is just an old hotel and I would call it a motel. Doors on the outside. Lots of stairs but there is an elevator. The bathrooms are ...OLD. They have updated the carpet and bed linens in the room. Expensive room but you are paying for the location. The breakfast was great.

"Disappointed is an understatement."
LucilleS154, 10 Septembre 2022

Save your money! I read the reviews here on TripAdvisor and was very skeptical but because our Reunion was being held there we felt it was justified due to convenience. Convenient it was and the redeeming quality…the view from our balcony and the housekeeping staff. Reception poor from first call to check in (exception was young woman at reception desk on left who took mercy on me trying to find the “ramp on left to get to the elevator “ in the dark at 8:30 pm who WALKED ME TO THE RAMP IN THE DARK)! Dingy, dated, dark, NO MICROWAVE, no safety bars in shower, no lid on toilet. And exorbitantly expensive. Confusing to get around inside the facility. Breakfast poor, not worth going to.

"Great views"
bobgillaspie, 09 Septembre 2022

If you are looking for a 60's style hotel you will like this motel. Great location but really worn out. The staff was polite but showed little interest in helping the guest. One small elevator for the main building and difficult to locate. As for the breakfast…don't bother. I have seen some advertising about a 25' buffet, it was at least that long but had very little food to choose. No salt or pepper, very little fruit. On the positive side the views from our room was great….you could almost overlook the condition of the hotel. The room was very clean, hats off to the house keeping staff.

"Like many Mackinac City hotels, overpriced"
Marquette50, 08 Septembre 2022

We have stayed at many Best Western hotels and for the price we paid this hotel was not as good as other Best Western hotels. The staff was friendly, the room was clean and comfortable. We had to ask for a microwave to be brought to the room when it should have been there already. Breakfast offerings were very limited, an egg sandwich with meat.

"We had a good experience"
Gremlin29ca, 05 Septembre 2022

When we saw the ratings of this hotel, we almost canceled our room but it was too late to do that. So we had very low expectations and ended up being very pleasantly surprised. As Platinum members we were given an unexpected upgrade to a large double Queen Suite in a private section of the hotel. We were pleased and impressed. The room and bathroom were very clean and spacious. The main challenge was that there is only one elevator accessible from outside and virtually no parking specifically to unload your vehicle. So loading, unloading and pushing the luggage cart up the ramp on the 3rd floor was a bit of a challenge. Breakfast was pretty limited and we passed on it, however, the hotel is located in a great area with lots of restaurant choices. Overall, it was a good stay and we would stay here again for an overnight.

"Old and smelly"
FarAway429987, 01 Septembre 2022

Our room was abve the office. The floorboards made so much noise we could hear next door people walking. The musty odour hits you immediately when you walk into the office. We are done with Best Western. There is no consistancy in their hotel chain.

"Best Western Dockside"
ramdiesel, 31 Août 2022

We had a first floor room on the water and that was the only great thing about the stay. The indoor pool was very filthy which we decided to not even use on one of the rainy days. No microwaves in rooms. Have to go all the way up to the main area to warm up food. Place is very outdated!

"Okay but not great"
Lisa S, 28 Août 2022

Very dark and dated. Breakfast was not worth effort: soggy but dry breakfast sandwiches, bad coffee, dry muffins. Clean but tile work around tub/shower needed work. Ceiling fan and air conditioner were noisy. Staff mouthed all service platitudes but didn't seem really helpful.

"Has seen better days."
Lynellen N, 26 Août 2022

Has seen better days. Although our room was clean, most of the public areas were not. Whole place needs to be repainted. Carpets very old. Light in elevator was broken. Breakfast was mediocre at best. Fake coffee creamer, off brand yogurt, Stale chocolate chip muffins, dried out breakfast sandwiches. Some staff pleasant, others downright hostile.

"overpriced and underwhelmed"
CyJo2022, 22 Août 2022

So much more that they could have done with this property. I realize that they have a very small window to make money in Mackinaw City. Location is great, but rooms are small and the price is way too high. Breakfast is bland and needed to be jazzed up with more offerings. Pool and Hot Tub are wonderful

"Always a good time"
V6040BTrobertar, 20 Août 2022

We go to Mackinaw City several times in summer and fall and by far the Best Western is our favorite place to stay. We've gotten to know many of the people and they always are cheerful and friendly. Rooms are always very clean and the pool is always relaxing. We just love staying here. Can't wait for fall to come back.

"Beachfront Views"
809annabelleg, 20 Août 2022

Amazing beachfront views from our balcony and the beach was so relaxing. Enjoyed the breakfast which was just right as we are not big breakfast eaters. Room was always clean and fresh and the girls at the front were friendly and fun to chat with. Had a great time and enjoyed our stay.

"Best of the Best"
84rickardh, 20 Août 2022

My family and had a wonderful time. The staff at the Best Western in Mackinaw made our stay one of the most memorable we've ever experienced at a hotel. Friendly and accommodating and always willing to recommend various adventures and places to dine. We loved to beach views and how well our rooms were kept clean daily. We will most certainly return to this location.

"Stay Elsewhere-Not worth the money"
asperkc3, 19 Août 2022

We stayed in the balcony rooms facing Lake Huron. My husband and I stayed at BW with my parents who are seniors and our daughter and son-in-law (early 20s). We strongly disliked our stay for several reasons. We found the rooms to be very outdated with dark brown colors on the walls, floors, drapes, and furniture. If the drapes were closed, you needed almost every light on in the room to see. We found the bathrooms with dirty tile and grout as well as mold and mildew on the walls above the shower. The bathroom fans poorly ventilated steam while or after showering. Also, our mattresses were uncomfortable and too firm. However, my parents said their mattresses were comfortable. The breakfast bar offered some hot foods: mini-pancakes, breakfast sandwiches, and oatmeal. It was the same menu daily. The breakfast sandwiches were dry and tasteless. In fact, my daughter opened three different sandwiches on our last morning there and found gray ham. We pitched those. As another option, you will find a nice breakfast buffet directly across the street. Be careful of the railings along the exterior of the upper floor walkways. Those wooden railings were rickety and easily moved if pushed against. Some of the railings composed of rotted wood. Also, the exterior of the building needs painted and updated. We had found rotted siding where the dining room meets the hotel. Another problem we had was trash removal. The exterior trash can at the lower level where we enter the stairway from the parking lot was overflowing for three days. In our rooms, trash was removed from our bathrooms but not from the trash canisters located under our sinks. Each day our beds were made and bathroom supplied with clean linens which we appreciated. However, one day we came back to our room at 4:00 p.m. to find the cleaning crew beginning to clean our rooms. Overall, for the money we spent (about $300 per night), we could have easily stayed in a nicer hotel for less money. We highly recommend you stay elsewhere.

chazburger1, 18 Août 2022

The value of the room was not worth it to me for one night. The room appeared dark, grungy, outdated, abd sketchy. We had a moth flying around the room at night which ended up waking us due to sounding like a rodent repeatedly hitting the wall. I will not be returning or recommending this hotel to anyone.

"Excellent breakfast, views, rooms , staff."
Kim K, 17 Août 2022

As a party of 9, with 3 handicap/elderly people, we were all able to be very happy with the services. staff and location. Our rooms were amazing and clean. The seagulls that hang out there are extra fun.

"Meets minimum expectations"
Hoosiertraveler101, 15 Août 2022

Overall , very outdated but rooms are at least cleanish. Pool hours are nice and long though so that was nice. Breakfast was ok. Staff minimally nice- meaning bare minimum helpfulness. Nice location in mackinaw city but think next time we will stay on the north side of the bridge.

"The perfect place to stay in Marinette/Menominee"
lisaandkevin2017, 10 Août 2022

Hotel is clean and staff is very friendly. Beautiful waterfront views and firepit with picnic tables out back to use. Close to historic downtown waterfront area. Pool is super nice and breakfast is fantastic. The only place we stay when we come to town.

"Well Pleased"
D2364AIrichardg, 08 Août 2022

We chose this hotel on the recommendation of other family members who have stayed here before. The breakfast food was fresh and well stocked and the attendant was so friendly and helpful. The ladies at the desk were pleasant and greeted us cheerfully. The rooms comfortable and clean. Keep doing what your doing as we will definitely recommend as we were pleased with our experience at the Best Western in Mackinaw City.

"Friendly and Clean"
719evelynnec, 08 Août 2022

Lobby clerks were always so friendly and accommodating. Rooms were clean. Pool was clean and lovely especially the nice large gathering room with TVs and fireplace attached. Was a great place to relax and plays cards at night. Overall a great stay and we will be back.

"Loved our stay"
belindasmall826, 07 Août 2022

4 star rating "Loved the beachfront balcony. Loved how all attractions was within walking distance. Loved the fireworks. Appreciate the complimentary breakfast. Loved the price as well." I appreciate the discount flyer. This allowed us to frequent several restaurants.

"Musty Smelling & Needs Updated"
BetShoe, 06 Août 2022

The room smelled musty when the AC was turned on. There was a dehumidifier outside the bathroom door since the exhaust fan did not work. Stayed the second night at Super 8. It was comfy and did not smell.

"Rude front desk"
bernsilva, 28 Juillet 2022

Front desk staff was rude, unhelpful & dismissive. We would never stay in another Best Western after our experience here in Mackinaw City. Property looked run down and unkempt.I've never experience front desk treatment like this.

jenniferlG866MD, 26 Juillet 2022

Celebrating our 25th in Mackinaw City and Mackinaw Island. Our hotel was perfect location where we didn't have move our car once. The jacuzzi in the room was the highlight of the night along with the walks on the beach right from our room. Rooms were clean and everyone was so kind. Great hotel and certainly recommend.

"Best trip in mackinaw"
colstocka, 25 Juillet 2022

Great stay, best location in mackinaw city. Spend the weekend with my family and friends. Choose this location because of the breakfast and it was worthwhile . We will be planning our second trip in September.

"Great hotel"
annmarieb334, 25 Juillet 2022

One of the best places to stay in Mackinaw City conveniently close to everything. Discounts for restaurants and ferry boats. Staff went above and beyond to make our stay awesome. Great recommendations to all who want to stay in Mackinaw City.

"Excellence all the way"
Adrclark, 25 Juillet 2022

From the time our group checked in to the time we left the people here made us feel welcome and treated us like family. They helped us plan our days and the housekeepers made sure our rooms were clean and ready for us on our returns at night. We especially loved the view from our balcony and the awesome fireworks shows we saw twice that week. We will definitely return.

"Location is all they have going for them!"
MillerFamTN, 21 Juillet 2022

Would not stay here again. First room was not clean, had a broken mirror, stain on chair, shower head needed cleaning. Overall “gross feeling” when walking in. Requested a new room and it was better, but still had dirty shower head. This building and the rooms need updating. The photos you see are not what you get. The breakfast consisted of a wrapped ham and egg biscuit, mini pancakes, oatmeal, cereal, fruit and yogurt. Wouldn't have been bad if there was another hot option.

"Over priced and outdated"
jeffpalser, 17 Juillet 2022

So over priced and outdated. Breakfast wasn't that great. Service was very blah. I wouldn't stay here again. The brewery was the best place to eat. Service was very poor. Price so high. Some of our group paid more then I did and I paid over 300 bucks a night. I can't imagine what the others paid.

"Girls getaway."
mom0802, 17 Juillet 2022

Had a very nice experience. Room was clean. Beds comfortable. Staff friendly.Beautiful view from balcony. Could use a little updating but overall was pretty nice. Only stayed one night but was quite enjoyable. Check in was 4:00, about 2:00 I got a call confirming my checkin. Since we were on the island I told her I couldn't say for sure when we'd be there. She said there was no problem to enjoy our time. When we checked in we were given our choice of what floor we wanted. Even gave us advise on where to go for dinner.

jsherrard28, 14 Juillet 2022

We tried to bring the issues to managements attention and all we got was belittling, an argument, and accusations of us doing the things we said there were issues with. The manager tried to say we broke the screen that was what looked like chewed away by an animal, and wouldn't take any advice to better the next persons stay. Very sad to see a manager treat a guest like that. Workers seemed liked they go through that with the manager on a daily basis.

rachaeldQ6586CZ, 11 Juillet 2022

Rooms are outdated.. mold in the bathroom.. jacuzzi didn't want to stay running.. front desk told us breakfast was til 10, it was closed at 904. No coffee in lobby at 905. Air didn't get very cold. Disappointing

711bridgetth, 10 Juillet 2022

When we walked into our room there was some residue in the sink (possibly throw up) so we swished some water Into the sink (and it wasn't draining properly) so we called and told the front desk girl (who could not quite understand what I was telling her) so I said “we need maintenance to come unclog the sink.” We left for dinner and when we came back they had unclogged the sink but the funk was still in the sink. So we called and asked them to come CLEAN the they sent the maintenance men (2 of them) and they wiped the sink out with a rag. No sanitizer or cleanser!!! We had to go to the front desk and get some sanitizing cleaner and clean it. ZERO work ethic! Makes you wonder how sanitary the hotel is…

"ADA laws need to be updated"
Rettmom34, 09 Juillet 2022

Was told after arriving special needs daughter would need to stay in bed while I ran and got her food since breakfast was upstairs and she cannot climb stairs! I let staff know of this when making reservations and how in 2022 is this even legal? Room was dark and dingy definitely not lake side like I requested! Terrible odor. Large bins of dirty laundry were in accessible parking spots so were unavailable. Horrible experience! Left within 5 hours of arriving for what was suppose to be a 3 night stay!

"Sunrise to Sunset perfect place"
HarleyRiderMike, 01 Juillet 2022

Location - fantastic right on Lake Huron and walking distance to all shops and attractions Rooms- clean and beds super comfortable Staff - Front Desk staff always friendly and helpful Breakfast - great selection and always full. Carla who ran the breakfast was engaging and interactive with the guests. Carla really made it a great start to each day Indoor pool and hot tub were big, clean, and easy to access I spent the extra money to upgrade to a Lake Front room and I would highly recommend.

"Customer Service extremely lacking"
amandalongofficial, 30 Juin 2022

Horrible customer service turned what could have been a great experience into a horrible one! Management told guests to book via third party vs the hotels own site, said they get more protections that way. When my parents stepped out of the waiting area the manager told the attendant to cancel the reservation and charge my card, yet refused to send a credit authorization card to be able to charge the card and let then stay in the room? Definitely need retraining on guest services!

"Just an average Hotel showing its age!"
Michigander22, 26 Juin 2022

This Hotel is starting to show its age. Beds were uncomfortable, Continental breakfast quite disappointing Breakfast ended at 9am! The pool and pool lounge area were great!! Front desk staff could have been friendlier but they were quick processing check in and out.

"Great location with affordable price!"
teresahaymore01, 13 Juin 2022

Great place to stay to visit Mackinac Island. Great location. Walking distance to Shipler's Ferry and several restaurants. Clean updated rooms with awesome views on waterfront. Breakfast had lots of options. The midge flies made it impossible to enjoy the balcony.

AlesAdam, 06 Juin 2022

I was disappointed with our stay in this Best Western hotel in Mackinaw City. The service we received absolutely did not correspond with the 160+ USD/night we paid. The hotel staff at the reception was not friendly, and not customer service oriented. The hotel is pretty outdated, you might be lucky to get a decent room - but maybe not. Our room 233 that we were assigned to was not worth even 100 USD/night, it was dark with no daylight even during the brightest sunny day. I attach 2 pictures - taken at 10 AM on a beautiful sunny day - so you can judge if this is the type of room you want to stay in during your vacation. The breakfast quality is pretty poor as well - no bagels, no cream cheese, no crambled eggs, only black tea and no other choice, only one type of non-fat yogurt. The value you get for your money is low - next time I will definitely stay elsewhere and I suggest yu do to

marysT8109BP, 01 Juin 2022

Very good hotel Cean , comfortable mattress and decent breakfeast lots of choices Lots of discounts for for food , and can purchase tickets to the island at a discount Close to attractions Mackinaw Island the Bridge, downtown. Staff very helpful

"Convenient place to stay and rooms nicer than expected"
Koren05, 30 Mai 2022

We were pleasantly surprised upon opening the door to the room. Nicely furnished, spacious- hotel looks better inside than from the exterior. Staff was helpful. Carla went out of her way during breakfast to show people where things were and offered bottled water to guests. Breakfast area plenty big to accommodate everyone (unlike many hotels). Very convenient location -can walk to both ferries, shops and restaurants. Room's bathroom could use some fresh paint on ceiling and grout in tile to spruce it up. I found our particular room rents for $125-386 a night this week which made me feel like they were really milking us for our holiday weekend stay with such a huge disparity. I'm sure all the hotels along there do the same thing but geez.

Liz H, 29 Mai 2022

Bugs caught in the spider webs in the ceiling corners. Dried toilet paper on the plunger on the floor in the bathroom. Hot water had to be run for 10 minutes before it heated up. It did stay hot though. Intermittent internet. Heard next door room TV, talking, alarm clock. Buttons on HVAC were torn and grimy. Old, worn out furniture and fixtures. Bed covering looked like it was decades old. Felt grimy and was torn. Kids running up and down the hallways.

"Overnight stay before going to the island"
jerrybT6209KK, 26 Mai 2022

. Hotel is very central to many restaurants and close to the dock, Very clean room and comfortable beds and towels. Booked a jacuzzi suite, and there was a dehumidifier in the room to remove the humidity after enjoying a bubble.

"Nice location and overall a pretty good hotel"
Gail P, 25 Mai 2022

The location is unbeatable. The units are nice sized and located next to or near the water. The breakfast wasn't great and the rooms are a bit dated. However, I would definitely stay here again. You can walk to everything!

"Nice place"
Heather G, 24 Mai 2022

We just stayed one night on our way to Mackinac Island. The ferry tickets were an added plus to the stay. We were able to purchase them at the front desk. Room was clean and bed was comfy. We didn't use the breakfast, pool or internet. We would stay there again.

"Average stay - decent price"
Jonathan B, 22 Mai 2022

Room was clean and staff was friendly. Breakfast was dry and lacked options, ended up having to stop and pick up breakfast just to have decent food. Location was excellent and were able to walk to any restaurants or activities.

"Waterfront rooms"
ChrisLoveland, 16 Mai 2022

Great location and within walking distance to downtown shopping. We had a waterfront room which makes ALL the difference when staying at this particular location. The lower level rooms have a sliding glass door and patio with direct access the the beach area. Lamps were dated but room was clean. Beds and pillows were very comfortable. Breakfast buffet was OK but the same every day of our 3 night stay.

"25th Anniversary Trip"
Ayla M, 15 Mai 2022

Great location. Walking distance to everything. Shops, restaurants, and attractions. Staff was friendly and accommodating. Had a problem but they quickly made it right for us. The hotel faces the lake so that was a treat.

"Good Option"
eljae63, 14 Mai 2022

We had a very enjoyable stay at this hotel. The staff was extremely knowledgeable about area, friendly and helpful. We had a lake view with a balcony for a very reasonable price. The room was very clean. It is in a great location being within walking distance to many shops, restaurants and the ferry's. The only negative is that the place could definitely use some updating....paint and minor repairs. Overall a very nice, comfortable stay.

"Great place to stay"
TracieLZ, 10 Mai 2022

My husband and I stayed one night as we were heading to Mackinac Island the next day. We arrive after 9 p.m so the late check in was nice. Friendly staff, clean room and facilities and the rates were affordable. It is also very close to the ferry dock so that was a bonus. Would stay here again!

"Not exactly as advertised"
gaildJ4224WQ, 20 Avril 2022

We wanted a 2-night stay near the ferry. The TripAdvisor's app showed "breakfast included ". Nope. No breakfast. Rooms in need of updating. 58 degrees in our room upon check-in. But friendly desk agent

"Great stay"
945frankieg, 19 Avril 2022

Wonderful and accommodating staff and manager. We really enjoyed our stay! Our rooms was very clean and the beds were comfortable. We are looking forward to returning again in June with the rest of our family.

"No breakfast, CLOSED lobby, non-working electrical outlets/lamps"
XeviousBGR, 17 Avril 2022

I got into my room and found that the bedside lamps didn't work. The outlets they were plugged into didn't work. An LED light was flashing in the ceiling light fixture. The lobby CLOSED overnight with NO sign as to when it would be open. (I was on a business trip and needed to check out at a certain time... had to wait for someone to show up!) NO BREAKFAST even though it is a PROMISED AMENITY. Offering a SINGLE VISITOR a buy one get one free at a local restaurant IS NOT THE SAME THING! HOW CAN I EVEN TAKE ADVANTAGE OF THAT IF I AM TRAVELLING ALONE??? Off season is not an excuse, even in a town that only had four open/overpriced restaurants. Especially when the B1G1 is at a restaurant that is likely CLOSED FOR EASTER!!! All vending machines empty/unplugged except ONE soda machine. Ice everywhere in the areas of the rooms. I never thought I'd have to call and ask before I booked the stay if the breakfast would be available as promised or if the lobby would even be open!!! Who thinks of asking THAT? Now I know, and if I have to stay in the area again I'll instead stay in St. Ignace.

Freedom507930, 11 Avril 2022

The grounds were filthy, litter all around the walkways and parking lot. No pool or breakfast even though the website claimed there was. They did offer a B1G1 breakfast at a local restaurant off a limited menu. Rooms clean but need updated, cracks in ceiling, wall trim in bathroom was dirty. Of all the Best Westerns we have stayed with, this was the worst. We booked a King and when we arrived were told that room was 'wet' so we needed to switch to a 2 queen room for the same price.

"Negligent / Absent Staff couldn't/wouldn't silence CO2 detector chirping ALL NIGHT"
EastOfGratiot, 04 Avril 2022

This is a well-located hotel with decent rooms but I had a horrible experience due to the ill-preparedness of the room's safety equipment and the complete lack of concern by the staff. There were no working batteries in either the Smoke or CO2 detectors so sleep was impossible due to chirping at minute intervals ALL NIGHT. Calls were ineffective as there was no night staff on-site and my ably to take care of the problem myself was crippled due to the hidden location of the CO2 detector. My calls for assistance were treated with apathy and disinterest.

"Nice place!"
Sheryl C, 26 Mars 2022

We went in September and had great weather.It was our 50th Anniversary and wanted to get away someplace safe due to Covid.We felt very comfortable,loved our room with jacuzzi tub.Had dinner at their cafe which was average.A bit disappointed in the atmosphere in the restaurant but it was clean and safe for social distancing.We had a beautiful sunset and there is a fireplace outside restaurant to sit at for an evening drink.Also they have a fire pit on the beach that they light at night.Loved the view and stay!

"Excellent customer service"
painterqt1860, 17 Novembre 2021

This was our first time to stay at this hotel. My mother, myself and my 26-year-old daughter with lupus and in a wheelchair. Latoria was in the office and she did my check in at the hotel. I was exhausted. Latoria gave me excellent customer service and walked me to where I could get the wheelchair ramp easily and see how things woodwork once I got to my room. I'll never forget her kind manner and her patience with me. We will definitely go back because of Latoya

"Great customer service"
cardinal988, 04 Novembre 2021

After a long day we arrived and discovered Expedia has screwed up our reservation. The general manager, Ebel, was kind and helpful. He spent 40 minutes getting things straightened out. Very much appreciated! Room is clean, didn't recognize this is a motel style property where all access is from outside halls. Chilly in November. Nice pool, 10% discount at the local eatery

"Hotel stay"
alirental, 29 Octobre 2021

In general aged property but well maintained and nice location. People are trying to be helpful but I had language barrier and every sentence need to be repeated few time. All the facilities in town we're few blocks away and could be rich by walking

"Happy in Mackinaw"
K51m, 25 Octobre 2021

Suite was very nice and spacious. Beds were comfortable Overnight stay in Mackinaw City Clean room and facility. Breakfast was basic, juice machine was not set up and no juice available that I saw that morning.

"Not terrible, but there's likely better"
Darekmia, 24 Octobre 2021

I'll start with the bad so if you're still reading, there's some good stuff. My family of 2 adults & a 3 yr old visited the last official tourist weekend. It felt like they were already done, both in what was available & attitude. There wasn't a hot breakfast. I know Covid protocol for some places prevents this, but the pool was still open, the fitness center too, and no staff were wearing masks. Breakfast starts at 6am. It's dark out. Breakfast is on the 3rd floor. You have to go down this ramp. There were no lights. The vending machines only take exact change. The rooms don't have a microwave. That's more on me for assuming & not checking. There is one for the hotel in the sitting area by the pool. The pool doesn't open until 10am. We had ants. Not terrible, but there were some on our nightstand & on the bathroom floor. There is only 1 elevator between the buildings. We had to slam our door to get it shut, which I'm sure our neighbors loved. The refrigerator hummed loudly. Not like white noise, but loud enough to disturb sleep. Here are some other not great things, but not the hotel's fault. More of an FYI if you've never been to Mackinac Island, as I hadn't before this trip. Most of the places to stay are motel style. You access the room from outside. Had I have known this, I would've chosen a place with more for kids to do. Because you have to go outside to get to the pool, we only used it once since it was an average of 40F. Other places have that issue as well, but there were bigger indoor play places. Again, not the hotel's problem, just an FYI for families with kids that there are better places for the same rate. Also, poolside does not mean you get a view of the pool. It's just the direction your room is facing. Lake side, if you're on the 1st floor, does have a patio with stairs that lead right to the beach Be sure to call restaurants for deals & delivery. Most don't have great websites that you can order from. Don't buy tickets from the hotel. They are $2 cheaper, but are not real tickets. You have to take them to the ticket booth at the ferry & exchange for real tickets. The hotel did not have multi day passes. Just buy them online. The good. The pool, aside from freezing on our walk back, was nice. Plenty of space & towels. The deep end scoops up. The Star Line ferry is only a 6 minute walk on the same side of the street. Nothing for kids if you have a stroller. Lots of tv channels. Rooms heat up quickly. So not terrible, but could have been better is the theme here. Unless I got a lakeside first floor room in the summer, I wouldn't stay there again

"Best Western Plus Dockside Waterfront. Mackinaw city MI"
H9284BBnancyb, 23 Octobre 2021

The service at the hotel was outstanding. The housekeeping staff was excellent, any thing that we needed they were happy to provide. We enjoyed the pool and hot tub. I would absolutely recommend this hotel to anyone, the room was excellent, and the staff was incredible

"Nice place"
marycY3963QD, 18 Octobre 2021

room had nice view of lake Heron, was comfortable, clean, somewhat noisy (maybe not hotel's fault?) the breakfast was VERY skimpy, we ended going out to eat. we enjoyed the views very much, would I stay here again? Maybe because of the view not the breakfast

"Queen of the Motels"
C7256JHsusanc, 12 Octobre 2021

This Inn has been a local landmark. She is big and beautiful. I love the decorum of the place as well as the older furniture in the suite I stayed in. Everything clean and proper. The amenities are good and it is in walking distance of the town. This is the place I stay when I am in Mackinaw City.

"Great location!"
Craig R, 10 Octobre 2021

Close to everything Mackinaw City has to offer! Hotel is located right on the beach. Walk to restaurants, bars, shopping and island ferry dock. Get your discount ferry tickets to the island at the front desk.

"Hotel staff were unprofessional and rude"
myusuf13295, 09 Octobre 2021

The three front desk staff didn't greet or say anything when we checked in. They were speaking with each other in their own language and never say anything to us except asking our name and gave us the room info.

lauriert2021, 08 Octobre 2021

Comfortable rooms, Great Lake views. Subpar breakfast, prepackaged, boring, ran out of items early each day. Really need to do better. Wonderful fireworks show one of the nights. Easy checkin. Very conveniently located to local attractions. Staff knowledgeable about area

"Don't stay here"
Walt K, 06 Octobre 2021

Awful staff, rooms questionable on cleanliness. The breakfast we were told wasn't what we were to get. Reduced offerings. When the staff was confronted about our room conditions, (bathroom sink did not drain, hand and head prints on glass door, tv hung crooked, flies and cob webs behind bathroom door) and told them we had to rinse our toothbrushes out in the tub faucet and coffee cups, their response was, sorry for the inconvenience. Staff girl had no name badge. No compensation for this, nothing.

"Beautiful views and great location- average hotel"
saraoQ4360DY, 04 Octobre 2021

The staff were all friendly and the rooms were fairly big considering how large the property is. We had a lake view which was nice. Only downside was there were several times we couldn't use our balcony because someone was outside smoking and it stunk up the whole place. I'm sure during summer the beach is packed. Late September though the water is freezing. Still nice to walk and rock hunt though. The biggest disappoint was the indoor pool. The moment you walk in the temp was 110 (almost sauna like, hard to breathe) and without even getting into the pool your eyes start burning because of the chlorine. We couldn't even spend more than 20 minutes in the first night. The 2nd night we tried again didn't even make it 10. Our skin flaked and dried out horribly. It was disgusting. Breakfast- they're still not doing the full breakfast so every day it was the same breakfast sandwich, apples, granola bars, cereal,yogurt and oatmeal. Some mornings we got there by 830 and most stuff was gone.

"Wandering Widows"
Carmuse, 04 Octobre 2021

Best Western Plus in Mackinac City was a great place to stay. It was very clean the staff was great. We had a water view room and it was very affordable. I would definitely stay there again and recommend it to anyone staying in that area. The location is fabulous. Convenient to everything. A real pleasure.

"Convenient Location, Helpful Staff & Private"
DRC143003, 03 Octobre 2021

"Convenient location! Staff was friendly and helpful. Parking is a little difficult but staff was available to help locate additional areas for parking. Rooms were clean and spacious. Our room had a balcony facing the lake with beautiful sunrises. I was concerned initially bc our room was right across from the elevator, however we never heard anything. The rooms felt very private. Would choose this hotel again and would recommended it!"

"Great Stay!"
kirief2021, 30 Septembre 2021

Cleanest room we've had in years. The staff was very friendly and helpful. The gentleman that cleaned our room # 420 did an excellent job, and was very cordial and gave us everything we needed to make our vacation much more comfortable and stress free.

"A Little Dated But Good Location"
Mark W, 22 Septembre 2021

We got a room with a view of the lake and a small patio to see the lake. Quite nice ! Rooms were a little dated but clean, and at least they had breakfast sandwiches and a few things to select from for breakfast. Location was within walking distance to the ferry

"Would be much higher if the beds were not so harf"
Arianne O, 20 Septembre 2021

We had the 2 bedroom suite and it is huge and set up amazing. The pool was nice and the lobby was clean. The real complaint is the beds. They are so hard no one got sleep. Not only are they super hard you also are only given tiny pillows, so even though there are 4 pillows they are like extra small travel pillows, you are constantly fighting to not have your head fall between pillows. This hotel was expensive, everything in Mackinaw City was, but the two suite room was worth it. Seriously if the beds were not rocks it would be almost a 5 star.

"Nice stay in Mackinaw City"
suemay07, 20 Septembre 2021

We reserved a lake front view room and the view was lovely. The room was clean and nice. If there is a downside to the hotel- to get to the breakfast room or the pool you need to walk outside. Fortunately the weather was decent- although raining one morning so the walk to breakfast was wet! Overall- a nice place to stay and a good place to buy tickets to the ferry or any of the area activities as you receive a discount.

"Dated and old"
sheroni2117, 15 Septembre 2021

Mattresses are old, the whole hotel needs a major overhaul. Room was clean. The office workers have a major attitude like you are a pain in the butt. Would not stay here ever again or recommend. I am not sure if they were speaking Jamaican Patois, but I did t understand it but while I sat and had coffee it was clear they were talking after a customer left and was laughing. The parking was very odd, trying to squeeze as many cars as possible, so a lot of people watching and moving cars since one elevator the staff uses also for 3 floors. We had a room on the water side was nice, again old so leery of the patio. If you stay here, get room facing water. Coffee maker looked very old, would never use, ever. Sorry for the negativity but being honest

"Location location Location!!"
Memestorta, 14 Septembre 2021

We had a Waterview room and we could walk right out onto the sandy shore. There were lounge chairs so you could relax and enjoy the beautiful lake. The breakfast selection was limited but adequate. The location to the ferry & to town was a big plus.

"Not a Best Western Plus hotel"
shawn07, 14 Septembre 2021

This is not a BW Plus, We paid too much and I am embarrassed that I didn't look around at other properties. It is a nice location and you are on the water with a small balcony. As mentioned in other reviews the room needs updating. If you like 1980 you are in luck. While a hot breakfast is advertised the continental breakfast is a joke. Probably one of the worst breakfast offerings I have experienced even with COVID. No staff wear masks so I assume COVID is no longer an issue at the hotel. Walls are thin making it difficult to sleep. I am disappointed at Best Western for allowing this property to be a Plus. It discredits those that actually are in that category. I would not recommend staying at this hotel. You can do better and cheaper. Keep looking.

O2697RCcs, 04 Septembre 2021

The gals at the front desk where nice and helpful. I was able to get a very nice room on the floor I preferred. Breakfast was fine. They didn't have some of the hot options but did have breakfast sandwiches that could be warmed up as well as all the packaged options (cereal, oatmeal, granola bars, etc.) and muffins. Every place was nice and clean. Only con was the bathroom could use a little remodel. Parking was fine until the evening. We left to the darkpark and we got very lucky as there was only one spot left when we returned. (There are some roofing materials taking up a handful of spots so that didn't help). Perfect location for walking to city shops and restaurants and the ferry docks :)

"Good and bad…."
Jsnichols34, 02 Septembre 2021

Ok, I struggled with how many stars to give this hotel. It has its good and bad sides. The good: location, location, location, right in the heart of the city attractions and shopping. Nice beach on Lake Huron directly behind hotel. Beautiful views of the area. Price wasn't bad for what we got. Now for the bad: parking is a nightmare, if you can get a spot and never move your vehicle, spots are extremely tight and fill up fast. There is only one elevator for the entire hotel and when the cleaning starts in the morning it's hard to get on the elevator without running into the staff using them. Overall we enjoyed our stay but may look at other hotels next time.

"Mackinac Trip"
clutley2, 02 Septembre 2021

Excellent stay, great view of the lake , very nice room. Check in/out very easy. Recommend this hotel for a pleasant in the City right on the lakefront. Staff very friendly. Ideal location near the ferry docks, easy walk to resturants.

"Best Western Plus at Mackinaw City"
tjmorgan1944, 30 Août 2021

Centrally located, short walk to shops and docks. Older hotel but well kept up. Very nice pool and hot tub and breakfast dining facility. Lots of parking. We travel with a Corvette club and they facilitate us with car washing equipment to read our cars for the show.

"nice patio"
Barbara L, 27 Août 2021

On my last 2 trips to Michigan I tend to stay at Best Western. I have tried less expensive places in the past but you get what you pay for. I am more secure with the quality I can expect at Best Western and use them if they are where I stop.

"Great hotel!"
kristenrubart, 27 Août 2021

We absolutely love the beach here! The room was just right with a gorgeous view. The front desk staff was so friendly and accommodating. We enjoyed the pool and hot tub, as well. It was much cleaner than other hotel pools in the area.

"Nice location"
briansP3265BU, 26 Août 2021

Very good location, walk to ferry and downtown shopping and attractions. BUT hotel decor is old and dated both inside rooms and outside. Parking lot was cramped - get there early and don't move your car. Very good front desk staff. Adequate breakfast.

"What a relaxing place to stay"
Catherine B, 24 Août 2021

Our room was clean, comfortable and what a view we had!! The housekeeping staff was the best. Everyone at the front desk was friendly and very helpful. We forgot to put the doortag out one day to have our room cleaned while we were gone and they called me to see if we wanted the room cleaned. We have never had a place do that. Everything we wanted to do was within walking distance. This is where we will be staying when we come back.

"Worst Place"
dorisw610, 18 Août 2021

We arrived at 5:00 pm our room was not cleaned. Gave us another room, not much better. The front desk staff on three occasions were rude. It was the attitude of don't bother me I am just here for the pay. The breakfast was sparse and the attendant was no help. The room was outdated and the balcony hadn't been cleaned at all. Cob webs, dirty floor, spiders etc. Don't stay here the prices outrageous for the rooms and the staff leaves a lot to be desired.

"Do not recommend!"
634lindseym, 14 Août 2021

My family of 3 spent $239 for a Thursday night and $339 for a Friday night stay and for that price, we thought we were going to be staying somewhere super nice! Oh how we were wrong… Our “courtyard” view room is a joke. There is no courtyard, it is the parkinglot! Which is a joke in itself since there isn't enough parking for all of the guests, not even close. Go to the very outdated room which we can live with outdated but the musty smell that came with it was very overpowering. There were also gnats everywhere. My mom stayed in a beachfront first floor room and there were 2 mice living on the patio, she had to have them bring mousetraps. The 2nd day we expected to come back to a clean room but they didn't vacuum, clean the counter, take the empties or change the sheets!!! Tbey made the bed but left the old sheets which i knew immediately because it had like a black grease thumbprint stain from when I fully inspected before bed the night before. However, that 2nd day there was a new red/brown bloodstain streak WHICH WAS NOT THERE BEFORE!! I also did not go to bed with any cuts or scabs and I slept with clothes on. So did the housekeeper make my bed with blood on her hands? Kill a bug in my sheets? Probably not. I can't help but to think bed bugs. I also found a small brown blood stain on a pillow case. We will never stay here again and cannot believe we spent the same amount of money that could be spent at the Cosmo in Vegas on this pest-infested dump.

"Our honeymoon getaway"
jeremymgowan, 13 Août 2021

Stayed here for our honeymoon trip to Mackinaw. The staff was great! Close to many attractions, food, shopping and entertainment. I prefer best western over other comparable hotels. The staff is always very knowledgeable and courteous.

"Overpriced standard two-star hotel"
lissalle77, 09 Août 2021

Pretty standard two-star hotel with the price of a 4 star. Buildings need maintenance with peeling and faded paint and outdated decor. Dirty laundry and garbage are piled up behind the main lobby building which is unavoidable from the parking lot or when walking to your room. Our room had new carpet and some newer furniture but still felt pretty dated. Did not participate in the continental breakfast. Looked a little sketch. Pool area: It was okay--nothing special and indoors. We didn't feel great being in there during COVID with an unvaccinated child. There are no restrictions in place for the number of people, social distancing, or masks. Would've loved an outdoor pool. Convenient location within walking distance to "downtown" Mackinac City and the ferry docks. Way overpriced for what you get. But then, so is the entire area. Will look to Air BNB next time we go.

"Yuk!!!!! $360 per night"
978coltonm, 07 Août 2021

My son and I travel once to twice monthly and we stay at a lot of hotels. We are also BW members. This hotel is extremely overpriced and dirty and nasty and old and stinky and creepy. There are absolutely no redeeming qualities here. We are in a third floor room that requires a keycard to enter a vestibule and a bent key to open the door to the room. The bedspread is old and nasty and dated and the furniture old and creepy. If you read my other reviews I rate almost everything a 4-5 star. In addition, I paid $360 to stay here. Yuk yuk yuk!!!!

"Great vacation stay, wonderful staff and location"
803justina, 07 Août 2021

This was a wonderful place to spend the long weekend. Staff was wonderful, rooms were clean, pool was clean, and the location is perfect for exploring Macinaw. We traveled with kids and grandma, the room was plenty big and the hotel felt very safe for a family to stay. We would recommend

"Something happened here that I have never experienced before..."
Frank D, 05 Août 2021

So, I booked the Best Western Dockside at the beginning of January for a early June stay. The cost for 2 night, with taxes, were just a bit over $200 total. That was an absolute bargain for the location of the hotel. I couldn't be happier. Fast forward to June 3rd. My daughter and I drove up from Indiana the day before and stayed in Gaylord. We drove the rest of the way Thursday morning and were on the island biking around and were at the Grand Hotel looking around when I got a phone call from "Enjo Inc". These days, 90% of calls like these are spam, but it was a Michigan number, so I answered it. It was the Best Western that we were going to stay at that night (Thursday) and the following night (Friday). They informed me that the credit card that I had held the room with had declined and that the room that I had reserved was no longer available. As I sat there stunned that I no longer had a room to stay in 8 hours from home, I asked what if there was anything they could do. Sure, they have a suite available for the special price of $220 that I could have. I panicked and gave them another card number to hold the room. It was apparently a special price for special circumstances. I had to take it. I asked about the second night and the guy informed me that I could have the second night at the original price. Now, I got a confirmation for the new room at the new price and and the second night price was going to be about $320. Remember, the original TOTAL price was about $210. Now, it's $540. I checked and said that no way was I going to pay $320 for a second night. Somebody handed the lady I was checking in with a piece of paper and it apparently had the ok to charge me the original $100-ish total for the second night. We would have to check out in the morning and then check back in in the afternoon though. Fine, whatever. So, I called my Capital One credit card phone number and asked what the heck the problem was. There was no problem. There are thousands of $$ available. Now, I'm pissed, but it's the start of a week and a half of vacation in the Michigan U.P., so I let it go. I wasn't going to let a hotel that apparently wasn't happy that I was paying a low rate during the prime season. The questions I have are as followed. 1- Why did this place charge my card BEFORE I even checked in? What would have happened if I wanted to pay cash when I got there? 2- The guy with the accent told me that they had called me "numerous times" that day about the card issue. Maybe they don't realize that cell phones keep track of how many times you get phone calls. They called once at 9:50 AM, which I didn't hear because I was on a bike riding around Mackinac Island and a second time at 3:45 PM, which I answered. They called twice. They didn't email, text, or anything else. 3- Exactly how much were they trying to charge against my credit card that caused it to decline? I'll never even consider this place again and, honestly, I'm not interested in Best Western in general anymore, even though some of the Best Western Plus hotels I've stayed at have been excellent. I feel like I got screwed because of the rock bottom rate I got 6 months in advance and they decided that they could just screw with me because they probably knew I would have no other options. Nothing like this has ever happened to me before and after the fact, it pisses me off. They're going to comment on this, but as far as I'm concerned, they can save it, they did what they did and I'm not interested in anything they have to say about it. I'm sure they will know who this is. How was the hotel? Old. I knew that going in. Hotels in places like this that have a small tourist season window don't really update much. The location is excellent. The pool looked nice, but we didn't use it. The beds are mediocre. The little balcony was nice and we watched the Friday night fireworks from there. The stupid Midge Flies were everywhere, but that's not the hotel's fault. It's not quiet. The parking lot is like a Tetris puzzle. I'd give it a 3 - 4 star as the good outweigh the bad. My experience was "0" stars.

"overnight stay on Lake Michigan circle tour"
iowarhino13, 03 Août 2021

First time for anyone in our family to Mackinaw City, looked for a hotel on the waterfront so we could have a room with lake view. The room was ok, seemed cleaned but just "old" feeling, like outdated and dark feeling. The room was very small even though it was supposed to be a 2 queen bed "suite". The view from our room balcony was of Lake Huron and it was a great view and the use of private beach behind the hotel was a great added bonus. However, the price paid for the room was exorbitant for the size of room and overall condition of hotel. I probably would not stay here again.

"Great stay"
aterry2021, 03 Août 2021

Clean rooms and great service. Outside of hotel(roof) needs some some serious TLC- wallpaper was starting to crinkle due to possible water damage. Great view and close to downtown and ferry's for the island.

"Terrible Hotel"
sherryh964, 29 Juillet 2021

Our room was dark, dated, and dirty. Definetly not what I expected for the very expensive price. Also I tried to cancel, but the manager didn't let me because of their 72 hr cancellation policty. Most other Best Western's I've stayed at have a cancellation policty of 24 hrs.

"Mackinaw city getaway"
hol123452021, 24 Juillet 2021

We booked this for our family for a getaway for a few days. The hotel room was very small for six people. Most importantly to me, the room and sheets were clean. The lakefront balcony had a beautiful view but could only fit two chairs (and that was tight). We swam in the pool and used the hot tub two days, but the third day the chlorine was so strong we couldn't even stay in the pool room. The grab and go breakfast was sufficient, but the employee staffing it was not friendly and we felt we inconvenienced her asking for milk and yogurt (which were sitting behind the table out of reach, and the sign said to ask for.) We didn't have any problems requiring a manager, but I witnessed another guest with the manager, and the manager was not friendly or customer service oriented. There is definitely room for improvement in customer service, but maybe it's related to staff being overworked from covid.

"Pleasant visit."
Brett M, 24 Juillet 2021

Great view of the lake from our balcony. Our room was comfortable, clean, and the staff was very helpful. A little over-priced, but comparable to other hotels in the area. Great location for ferry and attractions.

"Location, Location, Location"
NormaRae03, 21 Juillet 2021

The hotel is located so that many things are within walking distance--shops, restaurants, the icebreaker Mackinaw and the ferry. The hotel definitely needs some updating but it was clean. The shower was high and had hot water quickly. The beds were comfortable with nice linens. The towels were large but average in quality. The beach is located right behind the hotel. The hotel was quiet. All the staff we met were very friendly. The one complaint is that there is not enough parking. There was a grab and go breakfast, but we did not use it.

"Horrible experience"
colleenjjjj, 14 Juillet 2021

Made a reservation. Upon arrival I was told that they were sold out and we had no reservation. I had not been sent a confirmation email like I was promised but did not worry about it since I have never had problems with other hotels. It was 9:30 PM and we were without a room in a filled up city. We had reserved a decent price three weeks earlier. I'm sure they got a much better price from someone else and if we had not shown up I am positive we would've been charged for the room also. Thanks a lot best Western. Never again.

"A very relaxing stay"
Gameshark302, 12 Juillet 2021

Our stay at Best Western Plus Dockside Waterfront Inn was nothing short of perfect. The hotel staff were happy to assist with any of our needs. They helped us find deals around town and arranged a shuttle to the ferries so we didn't have to drive or find parking. The room was spotless and the view of the beach and Lake Huron were beautiful. You can't beat the location. Just minutes from downtown. I would happily stay here again.

"Enjoyed my stay, but..."
HoosierTim, 10 Juillet 2021

Very nice location right on the beach. I enjoyed watching the July 4th fireworks from my patio. Easy walking distance to the ferries. Where this hotel is lacking is in the quality of the facilities. Parking is deplorable. Hard to find a place to park. The property is old and looks it. I expected better from it's "plus" designation.

"Great beachfront hotel"
funnytravel0501, 06 Juillet 2021

We stayed here because it is close to shopping, ferry, and restaurants. We had a lakefront room which had a great beach area. The room wasn't fancy but was clean. The staff at the front desk were very accommodating and pleasant. We will definitely be back.

"Close to shopping"
N7459LDstevep, 05 Juillet 2021

We stayed here to be close to downtime and to the boat to Mackinac Island. The hotel was ok. The room was clean but nothing fancy. The breakfast was grab and go which was only an apple, fruit bar, and water. They did have cereal, orange and apple juice.

"Wonderful Hotel"
Climber67269, 25 Juin 2021

The staff were very friendly and accommodating. We had a walk out room facing the beach which was perfect. The pool was clean. I would definitely stay again. Great place for families. Withing walking distance of downtown and restaurants.

"Nice Lakefront Hotel"
57AOK, 23 Juin 2021

This is an older well-kept hotel. We stayed in a lakefront king room with balcony and large hot tub. It actually had a little patio as we were on the ground level. The room seemed clean, and it was well stocked with plenty of towels and toiletries. there was a fridge in the room and a single coffee maker that uses the pods, not the K-cups. The pool was warm, just off the office, and you have to walk outside to get to it as all the rooms are outdoor entry. There is a sandy beach and plenty of seating areas. The kids swam but of course, the water was still cold even in late June. The ferries are nearby and it is worth the price to go to the island for lunch or dinner. Go to the Pink Pony-so good. Had a great time in Mac City. The shops downtown have low price jackets and sweatshirts. I love the Michigan calendars at Teysen's so I stocked up for next year. Kilwin's has the best toffee, caramel corn and chocolates! Just a great place to vacation. And the slots were loose at Odawa!

"Great stay!"
531maryc531, 23 Juin 2021

Very nice hotel! Clean and quiet and convenient to everything we wanted to do! We barely used our car in 3 days. We loved it that we came back to a freshly cleaned room every day. Nice little beach out back and lovely views at sunrise and sunset. Will stay again.

"Great experience."
Jennifer S, 22 Juin 2021

Great stay. Room was clean and well maintained. My kids loved the pool, which was also clean and well maintained. Staff was all very friendly and helpful. We love the location and that we can walk to the ferry and downtown so easily.

"Good stay before going to Mackinac Island."
cranedoug, 21 Juin 2021

We stayed here for one night before going to Mackinac Island! The room was good ok, nothing special but clean. They had an indoor pool and hot tub. The location is close to the Ferry service. It seemed like a good location, we did not walk around much, but seemed like there were a lot of people who were.

"NIce Place to stay"
carolsB811FL, 14 Juin 2021

The room and amenities were great. Convenient to ferry docks and restaurants. Front desk ladies very friendly and helpful. We had only the "to go" breakfast, but this was fine . It was nice to have this option as opposed to a sit down. Loved sitting on the balcony with a great view of the lake.

"Best Western hotel in Macinaw City"
arperry246, 13 Juin 2021

"Great customer service, clean rooms and easy access to room and restaurants. Everytime we come to Mackinaw, we make sure to book with Best Western. The great staff helps us look forward to returning each visit."

"Didn't meet expectations"
Traveller I, 11 Juin 2021

Stayed for two nights. Location was great with beach front. But Lots of flies everywhere, hope it's seasonal. The room was ok, there was no microwave, no towel hanger near sink, no exhaust in the bathroom. Service was ok, no bath soap, left lot of bugs in room after cleaning.

tickedoffinMICH, 09 Juin 2021

Based on this issue, I doubt I will ever book a Best Western Room again. I reserved my room online a week prior. After driving 100 miles on my 300 mile trip, the hotel called me and DEMANDED that I give them my credit card number over the phone or I they wouldn't hold my room and it may not be available when I got there! WHAT!?! You are never supposed to give that information to someone who calls you as you can't verify who it is and it could be fradulent! And I'm supposed to drive the remaining 200 miles and then find out I don't have a room? I argued this and was told I didn't enter it properly online and they could only see the last 4 numbers! Well, if I had entered it wrong, the reservation never would have gone through. I don't think they are supposed to see the number until I present the card at check-in. I finally gave them the number so I would have my room, and then they demanded to know what time I would arrive and was told to be there at 4 p.m. This was BS, and the rudest person ever!

robertw2912, 08 Juin 2021

The hotel is dated and needs numerous upgrades from the bottom up .Cabinet drawers on night stand almost fell out onto my foot. cabinet door where the fridge was, would not stay closed. The refrigerator rocked from side to side when trying to open the door and the freezer wasn't functional.

"Manager doesnt care about Covid"
948ronalde, 07 Juin 2021

Wife got sick on island with covid like symptoms. So we call the hotel to cancel our reservation for June 1st. Manager refused to at least refund part of our money. He has no respect for your health. Don't come here

"Suites are actual suites!!"
barbb48418, 03 Juin 2021

When traveling with unrelated younger student, it is rare and wonderful to actually have 2 rooms. So many "suites" just add a sofa these days. Avoids having to rent 2 rooms. Lovely rooms on Lake Huron.

"Good hotel"
Krc76, 31 Mai 2021

This hotel was slightly dated but very clean. Location is good for both ferries and the downtown area of Mackinaw City. Because of Covid there was only the grab and go breakfast but it was a nice alternative. We went before Memorial Day so we couldn't beat the price.

"Beautiful view."
Journey64948651959, 31 Mai 2021

We enjoyed our stay here. The staff at the front desk are very friendly. I wish the continental breakfast was back. The coffee in the lobby was good. The balcony view of the water is great. We enjoyed everything is within walking distance. We would recommend.

"Location is it's only benefit."
Brianrenken, 31 Mai 2021

I have stayed here many times before it 2017. Here in 2021 the name has changed, and apparently the service and conditions of the room has changed. Oddly though as the price has steeply risen, the service and conditions have gone down. The while point of this hotel is it's very close location to downtown Mackinaw City, and the Sheplers Ferry lines. Unfortunately this price of stay here has risen so much that you should look for a BnB or hotel on the Island of Mackinac. I will be doing that for my next visit as these prices do not justify the service and conditions of the room I stayed in.

"One block from Shepler's Ferry"
Gail B, 29 Mai 2021

This hotel was very well represented. It was clean and comfortable and the staff were very friendly and helpful. The inside pool was beautiful. It was very user friendly for a family or leisure vacation. If you come for business, you would probably want a more updated room with a desk, lamp, and great internet. All in all, I would definitely recommend the Best Western Plus for a vacation place to hang out.

"Dirty and felt unsafe"
Pesce23, 27 Mai 2021

I like to stay at Best Western Plus because they are inexpensive but clean and efficient. Not this one! The locks on the doors were broken. The rooms are old and dirty. I did not feel safe staying at this hotel. Beware of this hotel. It looks pretty in the pictures, but it is not.

larryanderson818, 26 Mai 2021

A group of us booked several rooms in this hotel and found it to be clean, well-maintained and quiet. Bed was comfy. Would recommend. There's a lot to do in Mackinac city – especially with the fall colors at peak. A lot of scenic drives and little shops in the area.

"Don't stay here"
kathykeane1052, 25 Mai 2021

My room was next to the public beach on the ground level, the top security latch was broke and upon arrival the sliding glass door was unlocked. I felt very unsafe, it took 3 times to the office to get the door open.

"Nice hotel, terrible customer service"
92kristenj, 24 Mai 2021

While I found this hotel to be suitable for a weekend trip to Mackinaw, I found the customer service to be severely lacking. From check in to check out, I had about 4 encounters with the front desk staff and none of them were pleasant. At check in I was greeted by a cool toned employee that never smiled or made anyone feel welcome. I went to the desk to ask for a knife and was met with sarcasm and a cool tone. We were not given enough towels for all of the people in our room, and when I called to ask for more, I was told that I could come and get them from the front desk myself. At checkout I was not asked how our stay was, I was called over and told "Leave your room keys in the basket" in an annoyed tone and that was all she said to me until she handed me the receipt and said "You're all set". The staff could really use some training on customer service. I will say that the location of the hotel is quite nice. It is close to both ferry companies, as well as shopping and dining in Mackinaw City. However, I would pay more and go farther out before I would stay at this hotel again. If customer service is not important to you, then I would recommend this hotel as the location, pool, hot tub, and room were nice.

"Economical room in beautiful and convenient location"
Michigan826, 20 Mai 2021

Our 3rd floor room had a nice deck with two chairs and a small table facing the beach of Lake Huron. It was nice to be able to open the slider for fresh air and a view of the local boat piers and Mackinaw Island in the distance. Mackinaw bridge is NOT visible from this location. The room was comfortable and clean. The room has a nice TV and a refrigerator, but there was no microwave. The shower and toilet were inside the bathroom, but the sink was in the entry hall of the room which made it awkward to wash hands or privately groom. The rooms are all accessed in motel style with open air balconies. We visited in good weather, but this would be uncomfortable in bad weather, and there would be difficulty ensuring security for the rooms as all doors are open to the public from the parking lot. Our door would lock but the extra security latch was broken off. It is a long walk outside from the room to the reception desk for any needs such as coffee, towels, the bagged breakfast, or the pool. This Best Western is a great value with the right expectations. The location is perfect for a day trip to Mackinaw Island as the docks are very close. It is possible to walk a few blocks to the many tourist shops. The clean sandy beachfront was very nice with lots of lounge chairs and a patio. We would consider visiting this location again because of the economical room rates.

"You get what you pay for"
743cathyk, 20 Mai 2021

I will start this off that the ONLY good things about this hotel is the location and the price. This is one of the few times reviews and ratings were very far off the mark. This grand dame needs a lot of TLC. Everything is outdated. We are a group of four older women traveling and security is important when staying in a room alone. We had four rooms with water view and patio doors to the beach. There are no sticks in the track or bar to keep intruders out. We did get room service but the patio doors in two units were left unlocked. 2 out of the 4 rooms were missing security latches. The hotel fixed one of them but was unable to get the second one done by evening. Our friends was offered another room but declined--so the hotel did try to cure that. One of the other ladies swears someone took a shower in her room while we were away for the day. Her toiletries in the shower were open and her hair dryer settings were all changed. There are nicer hotels in the area which are probably a bit more but we didn't like our two night stay there at all. I would spend a bit more for a place a lot safer and cleaner and newer.

cathyd, 20 Mai 2021

This is an older looking hotel but the location is the star. Our room had a balcony overlooking the small beach. It was nice to watch all the geese and seagulls, although the black bugs kept us from staying outside too long. Room was okay. Small coffee pot included. As others have written, you can get their grab and go breakfast or use the 2 for 1 buffet coupon at a restaurant across the street. We got the grab and go...muffin, yogurt, apple, water, and granola bar. Easy walk into town for lots of shops and eateries.

"Close to everything "
PhylissB1, 18 Mai 2021

The Best Western Dockside is close to everything in Mackinaw City. Close to both ferries, restaurants and bars. The beach is right out the rear door. The beach has chairs and chaises to sit on, and a small patio with tables to gather around. The beach is clean, expect the usual pesky flies, so bring bug spray! The sea gulls are always looking for a handout~ I suggest you don't feed them or they won't leave. Rooms are comfortable, clean, and offer a fridge. No microwaves are in the rooms. We had a suite, two queen beds, sofa, table and two chairs and a lovely balcony. The balcony had lots of flies, we used bug spray and we able to enjoy the lakeside views! The staff was friendly and attentive. We had a clogged sink, it was immediately attended to!

"Not very clean"
dnigl76, 12 Mai 2021

Upon entering room, there was a odor, turned on cooling system didn't work so well. Carpet had sticky spots all over, bedspread had stains all over it. Not the best hotel in Mackinaw City, disappointed.

"Clean and quaint"
reds2525, 10 Mai 2021

Not updated but very clean. Pretty quiet and a nice location. We were disappointed with the Covid solution for the continental breakfast and I had 1 rude experience prior to arrival when I called to ask a question but check in and out the women were friendly and good hosts.

"Very nice stay! "
208abbigailr, 09 Mai 2021

Had a room on the 2nd floor lake view, room was updated, loved everything about it. Pool area was also very cleanly. Breakfast to go bag was convenient. Only thing I noticed was a half ate sucker was stuck to the carpet next to one of the beds. Not the worst thing have found in a hotel so not complaining. Good place to stay! Will be back!

"Great place"
elisah377, 09 Mai 2021

I loved our visit to this hotel. Staff is very friendly. Great location to walk to surrounding attractions and places to eat. The only thing I didn't like about this stay was they didn't offer much for breakfast. Just a sack breakfast with a muffin, apple, fruit bar and a water. But there is a breakfast place across the street.

"Seamless Stay"
maddiedonielle, 09 Mai 2021

We stayed one night in a 2 queen, 1 king suite. Check in was seamless and speedy. The room was very clean and cozy. We paid $107 for the suite and for the price this suite was a steal. My only complaint is that the room was a bit outdated. Also, while I know there are restrictions because of Covid, I feel that the grab and go breakfast could have been better.

"Great weekend"
ashtonfinney952, 26 Avril 2021

Great weekend stay. Beautiful view of the Mighty Mac. The pool was clean and it was just outside of downtown area to enjoy the city of Mackinaw. Definitely would stay here again in the future and would recommend

357donaldg, 23 Avril 2021

They did not give us the room we asked for so when checking in the lady changed our room. When we got to the new room it had not been cleaned yet so we called the front desk and she apologized for her mistake and said I will send someone with the keys for another room. After about 10 minutes later, she brings another set of keys for the new room. Once in this room the TV remote did not work and the room was very cold since the window heater had not been turned on. We were told to wait at least 15 minutes and then it should warm up. The room did not warm up. The temperature outside was in the 30 degree range. I called again because our large room was not heating up and we were still freezing. They sent a maintenance man to check it out. He said the window heater was working fine but he did suggest getting us a space heater. He said he would be right back with one. After about a half hour latter, still no one. I called the front desk again an email the Manager said she is still looking for one for us. If we want to leave, she said that she would refund us our money. We as seniors would then have to walk about a block to get a cart from the office and reload our 7 pieces of luggage and take their elevator 4 floors to the ground and then up the incline to the main level and reload all our suitcases into the car in outside temperatures of 30 degrees. No I did not want to go through all of that hassle at my age. We are staying. She sent us another maintenance man. He said the heater is fine but your room is so large that you could use a space heater. 5 minutes later he comes back with a space heater. The space heater did a better job of warming up the room quickly than the window heater. The shower in the bathroom kept dripping but the maintenance man said he would fix that later when we move out of the room. All of this took about 2 hours of our time for a room that was not assigned to us to begin with. Also, not everything was cleaned. Some of their cleaners were not wearing masks while cleaning the rooms. These rooms were not being cleaned to covid standards since some workers were not wearing their masks. When leaving the lady asked me, how was your stay? I told her what I just told you and she apologized. I suggested some money back off the price of the room and she said, I can't do that. So I said I do not have to stay in a Best Western ever again. I will go elsewhere. There are lots of other hotels that want my business. Before you unload your luggage check to see if your room has heat if the outside temperature is in the 30's. This place is definitely not following covid cleanliness when it comes to cleanliness of your room. Talking with other people from the local area, other people have said the same things about this Best Western hotel.

"Short Stay, Not Short Enough"
R5925OPmikem, 17 Avril 2021

Needed a place to stay while heading to the U.P. Arrived at 9pm and went to turn TV on but there was no remote. Went to front desk to get remote and she said she would bring me one. 20 mins later still no remote. Called and she said she was bringing it. 10 mins later she brings but remote TV still didn't work. It was late and I didn't have time to wait for tech. Asked if they could do anything with my bill and she said no. Went to bathroom and found an ant. Killed it and before going to bed went back and there were a few more ants. Didn't even bother calling. There also was a piece of candy on the floor near bed. Would not recommend this hotel.

"A New Low"
Ken D, 16 Avril 2021

If you want to stay in a dump, this place is for you. First, the piles of soiled laundry near the entrance. Then the trash piled up in the stairwells. Our television did not work, and no one showed up to fix it as promised. To top it all off, we were informed we owed for two nights when we informed the staff we were leaving the next morning. And when we protested, three employees laughed and spoke about us in an unintelligible African dialect (foreigners run the place). Apparently we were the entertainment of the day. I don't know how the Best Western name got on this building, but they better get it off before these clowns ruin it.

"Great Experience"
B A, 10 Avril 2021

The hotel exceeded our expectations, as it was reopened for the season in Mackinaw City for Spring break. We enjoyed the Lake Side view from our balcony. The hotel is only a few minutes walk to all area's attraction including the ferry service. We also enjoyed their lovely indoor pool and hot tub. Although most of the city was not yet opened for the season, we enjoyed the emptiness of the surroundings.

carebear5979, 09 Avril 2021

Reserved a room, had the manager call to confirm and when we got to the hotel, they didn't have the time we reserved available. We weren't told at check in that we needed to request room service, how to obtain breakfast or offered use of the pool/water park. Room we ended up in had 2 towels but could sleep 4, no regular coffee in the room and the hot water in the sink was lacking. Over all a very poor experience and we won't be staying at this hotel again.

"Everything was awesome"
AJewell85, 09 Avril 2021

The staff treated us greatly. If there was an issue, they solved it. After being shut down for a few months for seasonal purposes, there were a few kinks to work out with them getting up and running and that's typical. How the staff handled everything was professional and with urgency. Our Jacuzzi tub was awesome. I loved the view and walk out to the beach, feeding the seagulls and enjoying the sounds of the waves. This location is great for the shops, access to the ferry (when it's up and running again) and everything else in Mackinaw City. This trip was special. My boyfriend proposed on this trip and we are now engaged. We will be returning to this property again and recommending it to others! It was a great stay. Thank you!

"Rooms Unclean"
Rdubsocks, 07 Avril 2021

Only half of the initial suite was actually cleaned, and the metal key to one of the rooms in the suite did not work. Although comforters are not always removed, they should not be stained, which was the case in the second suite. The second room also had a refrigerator with molding food, food was on the floor, and Easter candy was left in the bathroom. Although there was a refrigerator, there was no microwave. Due to the pandemic, breakfast was understandably grab-and-go, but there was no drink included, not even bottled water.

"Great Views & Distance"
ROZ909, 05 Avril 2021

Walking distance to everything. Staff did their best to accommodate everyone during covid19. Area is dead/ closed during April. Come mid May to enjoy everything. Overall great experience. Bring snacks/ food if traveling before May.

misscourtmarie55, 05 Avril 2021

Front desk male manager on duty was absurd. Not wearing a mask, extremely rude, wouldn't help us, our floor wasn't vacuumed, cable was broken, sink not cleaned - had hair & Kool-aid in it, no soap or shampoo or conditioner in room, NO SHOWER CURTAIN & front desk wouldn't bring one up and I called twice! I was crying after all of it. I have never been so disappointed. Paid through the roof for the room! Pool didn't work. I will be telling everyone I know about this particular hotel. It was disgusting.

"The price was right for a 1 night stay"
tommary, 08 Novembre 2020

Well to start we were surprised by find this place reasonably price for once. 75 bucks for the night (off season). The room was nothing special just a normal room. The bad part of the whole stay is that none of the staff didn't wear any mask for the guest protection or theirs. The guy we checked in with didn't wear one and carried on like there was nothing wrong. But the sign at the entrance states masks are required. At checkout in the morning again none of the staff where wearing a mask and the heavy set lady was very rude, with NO people skills.This is normally a high priced motel and don't see why. But they don't take the guest safety to heart and it shows.

jaugusta1973, 31 Octobre 2020

Rooms were nicely decorated very modern, rooms very clean and staff was friendly. The only complaint I could have was our room didn't get cleaned until 5pm as we were gone all day and came home to our room just then being cleaned, but they did have a large amount of guests check out that day so I know the housekeepers were very busy.

"Great hotel"
Chickaroo360, 27 Octobre 2020

The room was so pretty and the view of the lake was beautiful! The breakfast was grab and go because if Covid. The granola bar tasted stale, but overall it was a decent option. They gave us BOGO breakfast buffets at the restaurant across the street as another option. When we checked in the staff was so nice, but we called the next day to ask about breakfast and that lady was rude. Overall it was a great hotel and we would definitely stay again.

"Friendly front desk staff"
rachelalampley, 27 Octobre 2020

We had a great check in experience and they were able to accommodate an early check-in. We had a great view from our lakeside room & all the amenities to make it a great stay. This hotel is in a great location and has a beautiful morning view.

"Happy Camper"
357donaldg, 19 Octobre 2020

This was the best stay in any hotel we have been in for a while. Best Western Hotel of Mackinaw City really knows what a customer wants. The décor made me feel like I was royalty. The staff was very helpful. The view was excellent. The sofa was fantastic with the tables in the room. The headboard, furniture, and pictures make me feel like I am in a dream world. I missed the buffet breakfast that you used to do and I hope this breakfast meal comes back soon. The local area has nothing but long lines of people trying to get into a restaurant to eat and I don't like waiting an hour to get a table to eat at while it is raining outside while one waits inline for breakfast or any other meal. I will not wait too long in line so I went to the local store and bought my groceries to microwave in my room thanks to the microwave you have in the room. I love the large screen tv on the wall that you have in the room. The patio and lake view was sensational to view. If I could afford to stay in this room for the rest of my retirement, I would.

"Great location, comfortable and friendly "
Lee C, 19 Octobre 2020

Our room was clean and quite comfortable, and the view from the balcony was lovely. The staff were all exceptionally nice and went out of their way to help. The location is great, close to everything. WiFi was consistently reliable. The pool and the lounge next to it are very nice. You do have to walk outside to get from the pool to your room, which was a bit chilly. I can't imagine doing it in winter. I would definitely stay there again.

"Oh, it was fine."
Sparky9345, 18 Octobre 2020

Room was clean, beds were comfortable, staff was friendly. COVID preparedness was adequate. One weird thing: our room had an outside card access door (shared with another room) and an inside key door. I suppose that this arrangement would come in handy when two families wanted to stay next to each other, but I thought it was amusing that they gave us 2 cards, but only one key. What's the point?

"Good location"
C4246FCgracem, 18 Octobre 2020

Right on the waterfront near lots of shopping and restaurants. Free and nearby parking. Only problem I had was room smelled much like musty chlorine. Very strong odor. I also don't like outdoor entry for safety reasons but I see most hotels in the area have that. Bed was comfortable. Tv was a large flatsceeen. Spacious bathroom.

"Good Value"
Laurene W, 15 Octobre 2020

The hotel was clean and friendly. The rooms were nice and the beds were comfortable. We had a sliding door to a patio overlooking the water. Very pleasant experience. We would definitely stay there again.

"Great place to stay"
michaelmA3740JF, 15 Octobre 2020

Staff is always very friendly and helpful. Facility is clean. Facility is also very conveniently located to everything you need in the city. Lakeside rooms have a beautiful view of the lake and sunrise. Due to Covid 19 restrictions the breakfast was limited to a to-go bag which was fine. In past visits we have used the breakfast buffet and it was terrific!

CantonLady, 09 Octobre 2020

Stayed here for 2 nights, as a central location. Room was very clean and very well decorated. Loved the balcony and the view. Very nice staff and close to walk to downtown shopping and restaurants. Staff was very nice.

"What a view!"
ztl123, 07 Octobre 2020

The room was very clean, in a great location and the staff seemed to focus on friendly service! The view from the balcony overlooking the bay was very nice and I'm sure this location would be an awesome way to enjoy the area during warmer weather. We were within walking distance to everything!

"Waterfront room with a balcony was fabulous"
roxiemoxie2110, 05 Octobre 2020

We stayed in a room with 2 queen beds and a sofa and frig. Room was very spacious and well decorated with dark wood accents. Pillows were fluffy. It was very clean. We left our balcony door open at night and listened to the lake.

"Disappointed "
H817FQryank, 04 Octobre 2020

Well, I usually stay in suites and the double queen with a pullout just doesn't compete with most especially at $422 per night. Very small balcony, no microwave, so so bathroom with sink and mirror outside of it. Wallpaper was peeling in a few spots. Was pretty clean and the furniture was nice. One thing is for sure though, the best Western location is walking distance to downtown and some great restaurants. Edit: we couldn't sleep very well because there is something in the room that we're allergic to and my daughter hasn't had allergies before. The completely stuffed up nose goes away when we are not in the room. One last thing, because of covid they can't do their good breakfasts so they replace with an apple, small muffin and granola bar with choice of a cup of orange juice or water! I'd like to say I don't give negative reviews often (check out my profile on Google, Ryan Klenk) but I always tell the truth.

"BW Dockside"
H812XVkathyl, 30 Septembre 2020

Hotel was clean and pretty quiet. The front desk staff is always kind, helpful and smiling. We've stayed at other hotels in town, but found out quickly that this one is the nicest. We will definitely be staying here again.

"Go for the Lake View Rooms"
emask, 22 Septembre 2020

Lake View Rooms are very good, nice little balcony. Staff at front desk friendly at check-in, but kept busy so didn't feel like I could ask extra questions. Parking lot strangely laid out and spaces are tight. Room was clean. We did not spend much time at hotel, except to sleep.

"Perfect location"
kamele2018, 20 Septembre 2020

This hotel is in the perfect location if you want to go to the island or walk the strip. It's a 5 minute walk to Shepler's ferry, Starbucks and other restaurants and shops. There is a beach behind the hotel. Overall the hotel is clean and kept up, however there were a couple things I was a little surprised by. For one the website states that their Covid precautions are they will not enter your room after you check in, however we were surprised that they came into our rooms after we left for the day. The only staff wearing a mask was the front desk clerk, the house keeping staff or maintenance staff both who enter the rooms do not wear masks. Also bring your own pillows because the pillows on the bed are very tiny. Also the pool had way too much chlorine that our eyes were burning even after flushing them out. Nothing to do with the hotel but just a tip, restaurants close early around the hotel so eat early.

63sting, 19 Septembre 2020

Wife and I stayed for 4 nites, it was close to everything, downtown walking distance! Room was very comfy with a great view, had a lake view. Front desk staff were terrific! Bought discounted ferry tickets at a better than on line price, they even called to have a shuttle pick up us. Only down side was breakfast grab and go but that was due to covid , not the hotel fault

"Perfect location"
Lindsayladybug, 16 Septembre 2020

Stayed overnight here after spending a day on the island, purchased the ferry tickets at the hotel for a discount price and then the ferry is a block and a half up the road. Ate at the Italian restaurant just down the street, it was good and had a neat atmosphere, our room was on the top floor with a balcony facing the water, I felt the price was very reasonable especially compared to others in the area. The bed and pillows were clean and comfortable and we thought the furniture was actually pretty upscale for a chain hotel. It was nice to at least have the grab and go breakfast and though we didn't use them, the pool is heated and had a nice hot tub as well. What highly recommend.

"Labor day weekend"
red1091, 14 Septembre 2020

Best western appeared clean, the hotel front desk staff were polite and pleasant. The pool and hot tub were nice. They had breakfast bags available at the front desk. We asked for a twin roll out bed and it was delivered very fast. The front desk also called to confirm it was delivered. The view was great on the water and there were even fireworks right outside our room.

"Best Western Plus Dockside Waterfront INN"
PRunion, 14 Septembre 2020

"Rooms were clean and customer service was great. Th only thing was we were on the lake with a balcony with walls up on each side, could not see the whole lake and the balcony was small". They usually offer Breakfast, but with Convid 19, they are offering Grab and Bag with a juice. They did offer a 50% off one breakfast to the restaurant, Toast and Go across the street, but they are only offering buffet, which we were not comfortable eating at.

"Great location "
knbrown, 09 Septembre 2020

My husband and I came for a quick getaway. I booked this hotel because I like a Best Westerns, and it was a great location as I wanted a lakeview room. This hotel was able to provide everything I wanted, indoor pool and hot tub, lakeview room, and great location within the town. Upon arrival, we went to check in at 650pm on Monday night. We waited as they dealt with us for about 10 minutes and I noticed the employees kept taking amongst themselves about rooms and them being clean. After this time, the employee finally had to tell us our room wasn't ready and they needed 20 more minutes. That's the last thing you want to hear after a 7 hour drive at 7pm! When I said “It's 7pm!” He just said sorry. So we left, and came back and our room was ready which was about 20 minutes. Our room was perfect location a small great balcony. Had it been warmer it would have been amazing as you can walk directly out to the beach. Breakfast was okay as I know they have some challenges with Covid but they are trying. They did tell us we could buy discount tickets to the ferry there. So, we did that, and it seemed easy enough. They didn't mention all we bought was a voucher so we still had to stand in line at the ferry to get our tickets. I would absolutely stay here again for the great location, convenience and comfort and cleanliness. Just hoping the check in process would be a little smoother. Another benefit.... free parking!

"Great hotel and view"
JessT580, 04 Septembre 2020

We always stay at Best Western Dockside when we visit the city. I recommend the lake view especially to view the Friday night fireworks. I book our room through the Mackinaw Chamber of Tourism for discounts on room and local attractions. Great hotel!

"Clean and comfortable"
wycliffebarbara, 03 Septembre 2020

There is no breakfast except for a quick grab and go, like a fruit and a water. The desk clerk gave us coupons for breakfast across the street for a buy one get one free buffet and that was perfect. I enjoyed our room with lakeside view and balcony, I wish I could have stayed another night! The sunrise from the balcony was gorgeous!

"Great stay, a little pricey"
ChrisRidler1, 01 Septembre 2020

We stayed in one of the lakeside rooms and it was a great room! The view of the lake was gorgeous. The pool and the facilities overall were really great and very clean. I'd definitely stay again...but would look for a better deal next time.

F8926ZDangelaf, 31 Août 2020

Very friendly staff, very nice clean rooms, excellent location! Had a room with a balcony that overlooked the beach and the lake! Spent a week here for our honeymoon and will definitely stay here again!

goo4me, 31 Août 2020

Just returned from our stay in Mackinaw City, MI. This Best Western had a perfect location. Walkable to bars and restaurants. Has its own beach with loungers, tables and chairs. Our room was clean, comfortable, and seemed newly renovated. The front desk agents were very nice and professional. Because of Covid they are not serving breakfast, but they had a "Grab and Go" bag. It had juice, muffin, apple, and a granola bar. Perfect to get you on your way.

"Beautiful view, clean friendly hotel"
884nicholasu, 24 Août 2020

We were amazed at how nice the hotel was and how friendly the staff was. It had an amazing view of the lake from our balcony. The beach is right in front of the hotel. It is located close to everything: walking distance the shops, bars, restaurants and ferry!

quain, 22 Août 2020

My husband chose this hotel based on positive reviews of the renovated rooms. While we were provided with a recently renovated room, it seems as if the bathroom was forgotten. The bathroom doorknob was loose - barely attached to the door; the shower curtain was torn and the bathtub appeared dirty. I have also never stayed in a room that had a dehumidifier that I needed to empty as the unit flashed "empty." The "To Go" breakfast was terrible and included spoiled orange juice. The only positive of this hotel was the location to the ferry. Upon check-in, the front desk staff was rude and seemed to be bothered that people wanted assistance with check-in. My siser is planning to visit the area next month and I recommended that she stay somewhere else.

"Disappointing stay- hotel needs updating ASAP and staff needs to be more customer service oriented"
Ilanit A, 18 Août 2020

Room/hotel were not cleaned enough for anytime, let alone for Covid-19 specifications. Hotel was very lax in that department (no hand sanitizers anywhere and rooms weren't cleaned enough. The fridge in the room had, in fact, food from previous tenants). Room was very hot when we walked in- AC was turned off, room/bathroom was not cleaned enough and the walk to the elevator is located in a way that you have to push the luggage cart uphill- 2 fit people struggled with it. This room does not include breakfast although the price for a night was fairly steep (almost 200$). The hotel itself needs to be updated- the entire building and room smells of dust/mold/mildew. The staff was unfriendly. All in all, a very disappointing and unpleasant stay.

"Dirty, poor and rude service, very lax rules"
nhawrot, 14 Août 2020

My girlfriend and I arrived at 10:30PM on Thursday 8/6/20. We notified them earlier that we would be arriving after 10PM. The parking lot was packed, luckily we found the last spot. The people who arrived after had to park next to the front door. I wouldn't have wanted to park there. We received our key for room 224. Upon trying to open it, someone inside said, "I think you guys have the wrong room". Awkward...We went to the front desk, who didn't believe us. Not sure why you would think your customer is lying, but that's besides the point. We received a new key for room 228. Around midnight my girlfriend had gone to the front desk to ask if they had heartburn medication. The woman simply laughed and said no. Definitely could have done without the laugh, but if you have a paying customer you should have recommendations. Luckily we have google and found a 24 hour gas station. We left the room at 1AM. Above our room, upon exiting, there were 4 men listening to very loud rap music and freestyle rapping to the beat. They decided to freestyle rap about my girlfriends body, and what they would do to it. I was shocked and appalled, and my girlfriend felt extremely uncomfortable. Needless to say, there definitely were no rules or enforcement of them. Luckily when we came back they were no longer there. The next day we waited for the shuttle to go to Mackinaw Island. The front desk people could have simply told us it's a 6 minute walk instead of waiting 15 minutes for the shuttle. Again, google to the rescue, so we walked. We arrived back after spending all day hiking and wanted to shower. The room had been clean, but apparently leaving soap is not normal. Who showers when they stay at a hotel anyways? The following day it rained for the majority of the time. We walked around town and came back to the room as the weather was supposed to get worse. We had a Jacuzzi tub in the room, and since our experience had been so poor we decided we would only use it if we cleaned it with bleach. We drove to a nearby market and bought bleach and cleaned the tub. We turned on the jets and a disgusting brown/orange film came out. Clearly it had not been thoroughly cleaned in a long time. My girlfriend complained to the front desk, and they simply offered to send cleaning people. We will never stay here again, especially for how expensive it was.

"Lied to us"
Freedom40232228094, 13 Août 2020

It is a great facility with a great staff. But when we booked they were advertising( and still are) a full breakfast. When we checked in they said that they were not offering a breakfast because of Covid. If we would have know that going in we could of adapted but we did not, On Sunday we could not find anybodt that would delierer until 4 pm.

"Front Desk"
DanielletheBowler, 12 Août 2020

On our first night there was noise until 1230am. So our second night it sounded like a herd of elephants again, so I called the front desk at 11pm. The lady said, "Are you sure they're not just having fun?"

"Great stay!"
happywhilewaiting76, 12 Août 2020

The hotel was clean and all the staff was very nice. I asked for a rollaway and got it within minutes. There was no breakfast, but the pool was open. Good location. Walking distance to many restaurants. Love the beach!

rdevers, 09 Août 2020

Great location right next to fishing pier and close walk to restaurants and shopping. The room and beach was clean. Beds weren't that comfortable and could use new mattresses. No breakfast due to Covid. We didn't use the pool.

"Large rooms. Nice view. "
SteveMatthewP, 04 Août 2020

The rooms are massive. The beds and sleep quality are great. Only two very minor negatives. The balcony is super small. But at least you can look out a little. The shower and toilet in the bathroom are pretty old. It looks like they've updated the rest of the room but the shower could use a facelift. But all in all it is a nice place and located within walking distance of shops and restaurants. We would happily stay here again in the future.

"Way above expectations "
Michellyn917, 02 Août 2020

After reading others reviews, we were a little worried with repeated concerns about cleanliness and needs for updates. We nearly changed our plans because of the reviews, but we are so happy that we didn't. We booked our room to be close to Mackinac Island so that we were able to get there early for check in the following day. We literally went back and forth tryin to decide if we should cancel the room, and felt sad that it seemed to be our best option in the area, but not a good one. I am so happy to say how opposite it was to our expectations. Our room was cleaned perfectly, from baseboards to the screen door track, it was literally spotless. The view and sound of being directly on the Mackinaw Straits is unexplainable. Very close walking distance to shops and food options. Many reported the rooms being dark, but we didn't understand where that came from...during the day there was ample sunlight and at night there was more than sufficient lighting options. Another repeated report we read was damp, smelly I brought candles and room spray to prepare...neither was necessary, and didn't even get fact, as you can see in the pictures included, the carpet appeared to be brand new. We were given friendly service and snacks at check in. The rooms are completely updated to my satisfaction (and I am a bit choosy with travel) It was a very pleasant surprise to be over-satisfied with low expectations. And I must note, lake view is worth the extra charge. The beach is wonderful and the lounge chairs and patio area was very nice! Hats off to this place for impressing us. I don't often make reviews, but I thought it needed to be said that this place is a great place and had we known it would have been this nice, we probably would have come a day sooner and stayed 2 nights to enjoy the beach and the surrounding area more.

"OK place. Great beach view."
danapikula, 27 Juillet 2020

The room was nice. Very dark. Right on beach. Jacuzzi was not the one I was expecting for a $400 room. The bed was HORRIBLE. So uncomfortable. I reported in morning at check out. They offered nothing.

"Family Buisness Travel"
teresat390, 24 Juillet 2020

The staff is fantastic, during this Covid thing. But price is way way high. Pool dirty full of sand. Over crowed parking, laundry carts take up 2 handy cap, spaces. Our beach view was the stairs and the wall. Of course other customers are feeding the sea gulls and u battle the little beach areas they have.

"Nice hotel, great location!"
greysweatshirt, 22 Juillet 2020

We had a very nice stay here. Our room faced the water, which was really nice! The staff was very helpful and friendly. The location was great! It was an easy walk to the downtown Mackinaw City area and the ferry to the island. The only down side was that we didn't find out that the complimentary breakfast wasn't being offered until we checked into the hotel. We were given a buy one get one free deal at the restaurant across the street. It would have been nice to know beforehand for planning purposes. Overall though, we had a great stay and would stay here again!

galltgirls-and-dad, 19 Juillet 2020

We enjoyed the size of our room. Bummed that the continental breakfast was switched to a BOGO at the restaurant across the street. I understand COVID-19 means a lot of changes for everyone but that was not disclosed during booking.

"Health Hazard!!"
289tammyt, 18 Juillet 2020

This place needs to be shut down! I paid $350 a night for a room that smelled musty, felt humid, and had visibly worn and outdated furnishings. The worst part was finding thick MOLD growing under the beds! After pointing it out to the front desk employees, (who were either not wearing masks, or wearing them improperly, btw) and showing them the disgusting pics of the mold, they told us they wouldn't find us other accommodations because we had been in the room for over 2 hours. Are you kidding me?! They also stated that our room was one of the driest in the hotel. If that is true, then there is mold growing under all the beds. Worth noting, our room had a dehumidifier in it, so mgmt is obviously aware there is a problem with excessive moisture. The carpet even felt cold and damp. Gross!!! I have filed complaints with the Mackinaw County Health Dept, local Mackinaw news stations and OSHA. I also plan on leaving bad reviews on all the travel websites. This place should not be in business!!

"Great location, older amenities"
hillaryjhatch, 18 Juillet 2020

This motel was just okay. Paying for location. Great little beach perfect for kids and great pool area and atrium. Hotel staff very friendly and helpful. The room itself is older and just okay. It was clean but it smelled a bit like smoke and the air conditioning unit had a funny smell when it was on.

"Calm and Confident despite a Co-Vid"
lindakacel430, 16 Juillet 2020

This hotel and its staff we're highly competent and courteous in spite of the demand of working under Co-Vid restrictions and changes. We had a two queen, one sofa bed room with mini fridge (they brought in a microwave per request)., a one cup coffee maker. (Paper Cups) Beds were amazingly comfortable with FOUR firm yet fluffy pillows per bed! Internet and cable tv were included. The breakfast we should have had would have been a full buffet hotel style and for a short time they had offered grab and go, which we did not have the privelege of having due to CO-VID. While the pool was fully open, the capacity was lessened by only to 13 while the hot tub had a limit of 3. The hot tub was awesome. Did find some hair in the pool. This hotel also has beach access, with lounge chairs. Pebble rocky on shore, but turns to sand just past that and very shallow for long ways out. There are inner court/parking lot rooms and suites, in addition to lakeside/beach balcony and patio rooms.(up to 4 stories.) I feel the breakfast could have and should have been kept open and offered due to the alternative they came up with which was to have guests go across the street to Toast a Go Go...whereby all the advertising says they are a buffet style breakfast, lunch and dinner establishment...HOWEVER, this place (most likely due to CO-VID AGAIN) looks abandoned except for breakfast...long lines and groups of people waiting on the sidewalk to be "waited on" and charged $15 per person for a square styrofoam container. I did not bother with this as I had been on line to get reviews and most were not good reviews. Also, talked with a young couple who actually went there to get breakfast and they were not too pleased. I think in this case the hotel may have tried putting forth a bit more effort in honoring their promise for a buffet breakfast in their own dining room. THAT SAID: DUE TO CO-VID, AGAIN, they were understaffed. They did amazing taking that into consideration. I must add, that a mix up in family plans, had me cancelling my original reservation and then had me turning around and trying to reserve it back...Michael was great! And managed to not only find my original reservation but also reinstated it at not only my original orice but slightly less than.

"Saved the day!"
redm0mma0f3, 10 Juillet 2020

Everyone was pleasant and helpful. The refrigerator had defrosted prior to our stay and both maintenance and housekeeping did a wonderful job of correcting /cleaning up the water. After we returned home, my son realized that his pillow was missing. We contacted the hotel and they shipped it back to us.

"Old and musty smelling rooms. Needs cleaning and updating"
Kathanne5, 09 Juillet 2020

These rooms are overpriced. Our family had 4 rooms in different places in the hotel. Musty smells and smoke filled rooms. Dirty carpeting. Bathrooms just okay. Would not stay again. In one of the hallways a bat was hanging from the ceiling.

"Covid Travel"
Sydleighdee, 01 Juillet 2020

The location of the hotel is perfect. We were just a few minutes walk to Sheplers ferry. We also walked for coffee one morning and enjoyed a small arts and crafts market in the park right outside the front door. Clean hotel. Lovely artwork. Nice pool and hot tub. Sadly, breakfast room closed because of COVID-19 but that was expected. We did hear a leak as the people above us were showering, but it wasn't causing visible damage yet. We had a lovely view of the beach. Showers were hot.

"Wonderful stay"
cymkrgb, 01 Juillet 2020

Upon checking in, I asked for an extra roll away bed for my teenage son. While they informed me they had no more roll away available, they could upgrade my room for the same cost of the roll away bed to a room with a sleeper sofa. This blew me away and truly made this stay one to remember. The room itself was facing the lake and had a private balcony; the views and the breeze off the lake are wonderful. The beds were clean and comfortable, and the room had cable tv (and a flatscreen). The refrigerator was a nice option to have for some cold drinks in the evening while the wind was coming off the lake. While there wasn't any breakfast served due to COVID-19, the stay was relaxing and I would go back in a heartbeat.

O2362LZkellys, 30 Juin 2020

We stayed here 3 days as we do once a year. Have stayed here many times. It cost over 1k for 3 days but to be expected here during tourist season. This year has been very disappointing. First, Kirt at the front desk provided excellent service. He was very helpful and knowledgeable in the operations. This was important as we had family with us and had secured a two room suite. This was in contrast to a lady at the desk the next morning. We had an issue with our key and she was abrupt and rude. On our last day, we stopped by the office for coffee at 9am. Pot was empty and we asked the clerk about it and without even looking up, she said “ l will make some in a few minutes”. She wasn't helping anyone and seemed irritated that we asked. We had seen others complain of no coffee made the previous morning. Also, with the COVID issue, breakfast is no longer served and all you get are coupons for a restaurant close by. Despite this, the room rates have increased. The rooms were large but are getting very worn and outdated. Drawers that didn't close properly, electrical outlets that didn't work, lights out in the bathroom, squeaky doors and a toilet seat that was about to fall off. Also, bed comforter had what appeared to he tree leafs on it and the bathroom towels and wash cloths were terrible. They are worn out and stained. We found dirt along baseboards and long hairs in the bathroom. And ceiling fan was dirt coated. We also observed housekeeping staff separating bins of dirty laundry with no gloves or masks on which makes me question their commitment to sanitizing rooms and common areas. The shampoo and other items provided are very low grade and very very small. Unfortunately, it appears this location knows that people will come and are willing to pay a lot to see this area despite these issues so they are doing little to improve and update the facility.

"Family get away"
Schaidez3113, 30 Juin 2020

This stay was a very delightful stay! The staff was great and very helpful. The rooms were very clean. The beach was very nice, tv offers HBO and that was a plus for my husband and the kids to watch while we wined down from a very active couple of days. The beds were very comfortable and clean. One minor detail was the sheets did not seem to fit the bed corectly. I adjusted them to cover as best as possible. The pool was great and best part it stays open late. The beach area had plenty to sit and lay on and the water was clear. One incident we had was that we noticed our air conditioning was out right before bed, at about 11 pm. When I called the desk upfront to notify them, they right away stated they would send someone. Sure enough, a gentleman showed up about 20 min later. I felt horrible because he was on-call, and was woken up in the middle of the night. Not on the actual premise. Even though he was called in he was so professional and apologetic and so was the front desk gentleman for the incident. Turns out he didn't have a unit in stock that night, but offered to bring us fans. It wasn't horribly hot, so I just told him it was ok to just wait till the next day. We went to the Island the next day and to out surprise when we got back we had both the air running and working great! They went above and beyond and I am so greatful for that. Thank you to all the staff!!!!

"Shouldn't keep it's Plus status"
thewrobos, 29 Juin 2020

Stayed here a year and a half ago, and this place was much better then. Drywall joints are cracking on the ceiling, screen door was ripped, and doesn't stay on the track. Bed sheets were put on wrong. Wife had to remake beds. Carpet was kinda dirty and the room smell a bit bad.

kfall2020, 24 Juin 2020

Was unhappy due no hot breakfast elevator taken down during our stay with no notice. Room was not ready took another 2 hours to get in room past checkin promised call when ready never received it. Not enough parking. When I went to office nothing was done about it. At checkin was not informed we had to ask for cleaning next day.

"Terrible experience"
Cindy S, 20 Juin 2020

This was the worst hotel stay I've ever had, and I travel very frequently. First, this is a COVID-19 environment, so I asked for a room where no one has stayed for a day or two. They assigned a room to me stating that it had been empty a few days, but when I entered the toilet seat was up and there was a dirty towel hanging. When I called down to the desk, they moved us to a new room, but said it wasn't possible to give us a room where no one has stayed recently because they had been fully occupied. That was inconsistent with what desk agent told me. Further, there were no COVID-19 protocols in place in the lobby - no staff work face coverings, there was no signage asking guests to wear face coverings, and the indoor pool was packed with people. But they did not provide breakfast because of COVID. The website indicated there would be breakfast, and there was no discount for failure to supply it. Other northern Michigan hotels provide pre-packaged breakfast choices. It's odd that breakfast is the only protocol they decided to follow. And, the walls were very thin - we could hear the television from a nearby room into the very late hours. I will not stay here again.

"Great Location and price"
Meade123, 18 Juin 2020

Super happy with my experience here. Sometimes Best Western can be a mixed bag. But this hotel delivered. I got a lake front room with balcony, capacity to sleep five on the 4th floor. I can hear the waves lapping on the shore as I lay on a very comfortable queen bed. The decorations are well appointed, high ceilings everything is very clean. Also the location is perfect, close to town but not in the town. I would highly recommend this hotel while itis competatively priced.

"Outdated rooms, rude staff"
736caseyp, 16 Juin 2020

The room itself wasn't too awful, but it was definitely dingy and outdated. Upon arrival for check-in my elderly mother was treated very poorly. She was also told no breakfast, but not why (found out why later it was because of COVID) and we were given a buy 1 get 1 free (for 3 people mind you) coupon to go to this place across the street. This wouldn't have been an issue had they first explained politely the reason why and given us an actual discount for the room since the continental breakfast was included in this fee. We ended up not even going to the restaurant since it was packed and customers coming out after having eaten told us the food was cold and the staff was rude. The only real perk was being on the first floor and being able to walk right out onto the beach.

"My expectations were higher"
jshorts2020, 04 Juin 2020

At check-in, front desk sent us to dirty room. Then was told that we needed to come back in a few hours instead of giving us a different room. Employees did not seem to care and brushed the problem off

"Great hotel"
Mary D, 09 Décembre 2019

This is a very nice hotel, with an awesome location right on the waterfront and walking distance to shopping and the ferry. The rooms are nice, the staff always friendly and helpfull. Great pool and some extra "community" areas where you can sit and chat or play a board game. It's a bit of a walk to the breakfast area, but well worth it.

"Exceptional experience"
Jennifer S, 08 Décembre 2019

We absolutely love our trips to Mackinac. We always stay at this hotel and travel over daily to the island because this hotel is worth it. The staff are always friendly and helpful. The hotel rooms are always clean and well maintained. They have a full breakfast that is hot and delicious with a wide variety to choose from. This is our very favorite place to stay when away from home.

"Well Taken Care Of"
michaelbJ5983XW, 26 Novembre 2019

Between the time I made my reservation and my actual stay, a 5 day period, the Best Western Dockside closed for the season. My reservation was transferred and upgraded to the Hamilton Inn Select. All around experience at the Hamilton Inn Select -- EXCELLENT!

"Nice option...."
RICART75, 21 Novembre 2019

We stayed several nights, and enjoyed the experience. The hotel is clean and well-maintained; with a comfortable rustic ambiance. Parking is somewhat limited, especially when returning to the property later in the evening. Check-in was efficient and informative. There are stairs (or an elevator), for access to the outside corridors leading to one's room. Our room was a bit dated, but comfortable, with a nice view of the Lake (and a number of ducks). The large breakfast area, on the 3rd floor above the lobby; provided a decent breakfast, with a number of items from which to choose. The front-desk staff were helpful in purchasing our ferry tickets (at a reduced cost), and arranging our trolley tour (which picked us up at the hotel). They also called for the shuttle, which took us to the ferry. All and all; this was a solid option for a pleasant stay, while in the area.

"Real nice"
havefunaway, 08 Novembre 2019

The appearance of the entry area and lobby are very inviting, clean and spacious. It was as pictured on the web site but they do not light up the breakfast area so it is not as lovely at night as it looks pictured. The staff was efficient and mildly friendly and helpful with my ferry ticket purchase - discounted. Parking was good. The room was on the second floor which was nice as the lake front rooms on first floor are like the lower half of a bi-level. The lake view is wonderful and the sunrise is amazing. It was clean and the housekeeping staff did a good job resupplying each day. It was sufficient space with 2 very small queen beds (if they were queen) which were very comfy and excellent pillows. The bathroom was basic and small. Only problems were the HVAC unit was so loud and the toilet room fan came on with the light so there was no way to afford light without the LOUD fan. Other than the fan noise, the room was very quiet, away from the road and only wave noise if you enjoy that on a windy day. The beach looked very inviting and would be a real plus in season.Think the location is tops and would stay here again. Breakfast was sufficient and the attendant was outstanding.

"Just ok"
Mcgee109, 07 Novembre 2019

Most if not all hotel/motels in Mackinaw are all for profit only. They don't care about your stay they will fill up without you. We have stayed at 4 different places. If you visit Mackinaw City and want a nice place to stay go somewhere else.

"Fall tour"
gandcray, 06 Novembre 2019

Hotel was very clean with comfortable beds and room was newly rentovated. Breakfast in the morning was great. Good selection and nice and hot. Hotel staff was great and pool was very clean. Hotel was in great walking distance for attractions and restaurants and the water view was excellent.

"Older hotel but clean & close to Mackinac Island ferries"
PaulBMurrell H, 27 Octobre 2019

Very professional & friendly staff. It was busy at check in but they got to us quickly considering the amount of people in the lobby. Our room had a jacuzzi which we used. We could ride our bicycles to downtown Mackinaw City & the ferries over to Mackinac Island. There was a gift & candy shop across the street from this hotel. Nice spread for breakfast. Most restaurants & a Starbucks are a 5 minute bicycle ride away in downtown Mackinaw City. Parking can be tricky in Mackinaw City so we kept our car at the hotel. To be fair there are free public lots in town, street parking can be tricky at times. Great stay at this hotel and we would stay here again on our next visit.

"Beautiful rooms"
Karen L, 25 Octobre 2019

My husband and I enjoyed our stay here very much. We booked an ocean view room, and asked for second floor or above. We were given a room on the second floor with a lovely view of the lake. We knew upon reserving our room that this was probably an older hotel that'd been renovated, so we wondered just how nice the rooms would be. But with so many great reviews, we decided to book our stay here. We weren't disappointed! Our room was clean, comfortable, and well appointed. Updates seem to be recent, as everything was beautiful and in great shape. The breakfast buffet is generous, not gourmet fare, but supplied ample choices for most everyone. One more thing we liked was that it's within walking distance of downtown restaurants, shops, and sttrsctions. Another note, if you take the ferry to Mackinac Island, buy your tickets at the hotel's front desk - they offer a discount. We enjoyed our stay here immensely. If in the area again, we would definitely stay here.

"Beachside but Bad Breakfast"
Rachel L, 24 Octobre 2019

Overall this was a good hotel. Our room was beachside on level 1, which meant we were in the basement. There are stairs no matter where you stay in this hotel. The breakfast lounge is even on the 3rd floor. The staff was not super-pleasant. They seemed like they didn't want to be there. The breakfast was awful. We stayed two nights, but on the second morning, we didn't even eat breakfast there. Plus the breakfast lounge gets horrible sun in the morning. It was a convenient and clean hotel, but I was no overly impressed.

"Excellent and close to everything."
thegreenheron, 23 Octobre 2019

We stayed here in October 2019. If you take a room on the courtyard side (which is less expensive), the rooms open to the outside versus an interior corridor. You'll have to go outside your room to go up to the breakfast room on the third floor or the fitness area. It looks like the rooms facing Lake Huron have an interior corridor, however. Breakfast was excellent - scrambled eggs, sausage, waffles, donuts, delicious biscuits. Hotel check in was efficent and fast; was not offered an express check out option. The hotel is beautifully landscaped, very clean, and has a private beach. This is a somewhat older hotel, and the room shows some age, but it was very clean, had a new flat screen TV, and the bed was comfortable. The bathroom is very small, with the sink located outside the toilet/shower. Good selection of cable TV station better than at many hotels I've stayed at. Overall, I would definitely stay here again, even though I'm not fond of rooms which open directly to the outside.

HappyUPTraveler, 22 Octobre 2019

**I chose this hotel based on reviews I had read. Room was clean and beds were decent. Was assigned a lakeside room, which was a pleasant surprise. The lake was a BEAUTIFUL sight when we awoke after getting in late at night. Glad we were given a lakeside room. :-) **The Best Western Plus Dockside Waterfront Inn has outdoor corridors to rooms--not your typical hotel plan. No problem in nice weather. The breakfast room is accessed by walking outside to get to the third floor room. Breakfast room was spacious and clean. Food was normal complimentary breakfast. Staff was pleasant. **We arrived after midnight and no regular parking spaces were available. Clerk directed us to park in the one remaining handicap space. **Had to go down a few steps to get to the elevator--again, it was an unusual layout. Not bad--just different. **The location would be excellent for anyone wanting to go on the ferry or to walk around the dockside area. Restaurant right across the street. Not too far from the freeway on ramp.

"no view, no refund very poor customer service"
GlennV271, 14 Octobre 2019

I will not recommend this hotel, We call the hotel direct and booked a room with a water view. We got a confirmation number over the phone. We arrived at the hotel on Sept 30, 2019, checked in and got our room number. My wife went in the room they assigned us and it was a first floor room that was like a dungeon. No water view. Big hot tub in the room. Only window was next to the door and both the door and the window had a wall in front of them so you could not even see the parking lot or have sunlight come into the room. It reminded my wife of a room you would see in a murder/kidnap horror movie. We never bought anything into the room. Went back to the desk to get the room with a water/lake view that we had booked and the desk manager said that they had no water view rooms available. All of them were booked for a bus tour group. We asked, what could they do for us because they booked us the wrong room. They said they had no water view rooms and they would not refund any of our full payment we had just put on our credit card. They insisted they would not refund our money unless someone else took that room, that night. Yea right, someone to take the most likely, worst room in the complex, in the off season. We tried appealing to a higher level. Best Western Corporate will not refund our money either. So the short story is; Western makes a mistake on our room reservation, they will not or can not fix it, They will not refund our money they charged to our credit card. And we had to go next door to the Comfort Inn where we were able to get a nice water view room.

"Best Western with a Surprise View"
fkoschalk, 11 Octobre 2019

Very nice room and great hosts. A very good value. We arrived late and were anxious to shower and get some rest. In the morning when we opened the drapes the sun was rising over Lake Huron. What an awesome way to start the day!

"short fall vacation"
greg b, 10 Octobre 2019

nice property at a fair price,close to everything you need as far as dining attractions.A clean property and easy access along the main drag thru mackinaw city.Rooms were cleaned each day while there.A fine breakfast.Only mix up was getting the wrong bill ,discovered this after we were down the road.If its wrong on my credit card,they will deal with it.Would stay here again

"Mackinac City Best Western Dockside was a pleasure"
ANNBRZ, 09 Octobre 2019

"My family and I stayed at the Mackinac City Best Western Dockside on Sept. 21, 2019. We arrived late Friday and missed the Ferry for our stay on the island. We decided to see if BW had any vacancies. They did not but went the extra mile for us and called around to find us a place to stay. The staff was very friendly and helpful, the room was very clean and pleasant with a lovely lake view, tasty breakfast...what more could you ask for?"

"Awesome Location For Mackinaw City Stay"
Kathymrs P, 08 Octobre 2019

We had a great Queen room with a sofa bed on 4th floor with a balcony overlooking Lake Huron. Loved the view plus the sunrise we observed over the water. Left the balcony door open to hear the sound of the waves hitting the shore. Breakfast had a great variety and was well stocked. Lots of people had the same idea for breakfast time, so we occasionally found ourselves sitting with someone else, but we met some new people. The pool was heated and clean as was the hot tub. That was so relaxing after a day of sightseeing. The weather wasn't the best while we were there, but that wasn't the hotel's fault. Used that time in the pool & hot tub. When the skies allowed we used the beach also. Staff was friendly and provided all we needed. Received a tip on buying our ferry ticket directly at Sheplers since my husband is a veteran & received a discount. Would definately stay at Best Western again. Great location. Booked hotel through the Mackinaw City Chamber of Commerce - great site.

"Good Night Stay"
Katie G, 08 Octobre 2019

Great view of the lake with a good hot meal breakfast option in the morning. Limited with the number of single beds so there were two of us and we had to pay for a room with two beds even though we didn't want it or used it. The rooms were a little more expensive even with the view then I would normally pay but because we were on a trip for our first anniversary we spent the extra money. On our last night there we had a fireworks show water. It was beautiful but it was not for us, just happened to be great timing.

"Wonderful location"
Tap8321, 08 Octobre 2019

Very clean rooms & hotel. Breakfast was good & staff very friendly and helpful. Would stay again. Location was perfect for walking around and not having to get into your care until you were ready to leave the area.

"Perfect location for day trips."
ansonj_01, 04 Octobre 2019

Best western was my go-to lodging years ago. During my career I usually stayed where the company arranged, and used points for deals at those hotels. Retirement has me searching for value. I have found that with the updated BW properties. Consistent quality and competitive prices make this the lodging of choice once again. The BW Dockside fit the bill perfectly. A view of the bridge from my room, walking distance to downtown Mackinaw City and many other amenities made this an enjoyable retreat. I had stayed at this location before and with the updates it even better now.

"A good stopover"
David H, 30 Septembre 2019

We were just here for 2 nights that were nice. We had a waterfront room on the top floor, so it was quiet with a good view. Quite clean. They have a good breafkast buffet, not outstanding but quite adequate, and the server kept everything refilled as there was quite a crowd. When checking in the desk clerk told us they sold discounted ferry tickets to the island, so after checking on-line prices I confirmed they were a couple of bucks cheaper, so we bought from the front desk. They also called for the shuttle van to the ferry, even though it was only about 1/4 mile away.

"Nice area, but room layout was not the best"
eet2live, 28 Septembre 2019

The staff was nice, friendly, and helpful. They got us discount tickets for the ferry, and were able to line out the Shepler's Ferry shuttle to pick us up at the hotel, which was most convenient. Everything was clean, and our room was large. The beds were comfortable (we had a room with two queen beds). The room layout was a little awkward, in that the sink was in the bedroom area, which makes it harder for one person to get up early without disturbing others. They also don't provide a towel rack in the sink area, so you have to hang the hand towel in the room with the toilet and shower. That could easily be fixed with a towel rack or hook in the sink area. That seems like a small thing, but it was an annoyance. Overall we enjoyed the stay.

"Convenience and location"
Roberta P, 28 Septembre 2019

How great is it to be so close to the ferry over to Mackinac Island that you can leave your car in the hotel parking lot and walk to the ferry landing?! Now...add to that the convenience of being able to purchase your ferry tickets right at the hotel AND for a discounted price! We stayed at this Best Western for 2 nights and it is so conveniently located that it just can't be beat! As always, a continental breakfast is included with your stay (loved the yogurt machine and toppings!) which is more than adequate to start your day! Such sweet employees at this location--from the front desk, to those who keep the rooms clean, and then the ones who keep that breakfast area clean, stocked, and ready for the next set of guests! Shops and restaurants all within walking distance as well! Great lake-front location, too!

"Great prices, walk to town, get picked up at lobby for transport to boats."
bob A, 28 Septembre 2019

Second time we stayed here, great price, decent breakfast, clean rooms, great views in lake side rooms with balconies. Beach and patio out back for warm weather. Staff at front deck stood out to us because they were so nice. Not like most hotels we've been to.

"Great Value!"
ElDuderino16, 26 Septembre 2019

This property provides a great value for the experience. It begins with the front desk...the staff was efficient and very pleasant to deal with. The property is very well maintained: - buildings are in very good condition - rooms very clean - pool area and whirlpool very clean - dining area large and pleasant Breakfast buffet had a good selection and was frequently replenished. Location is close to restaurants, shops and the ferry. Discount ferry tickets available at the front desk. Get the lakeside view if you have the option. And, once again, really appreciated the staff. We will definitely return!

"Great stay in Mackinaw City!"
Tom S, 25 Septembre 2019

The front staff was very friendly and efficient. The room, including the balcony was much cleaner and updated than a couple of other hotels down the street. The location made it a much easier walk to downtown and the docks. The exterior was also cleaner and updated than the others we have stayed at in the past.

"You have to experience this hotel yourself, my words would not adequately describe the fantastic room and staff!"
Alan B, 21 Septembre 2019

We have stayed here before , however this is the first time we have had a lakeside room, and now we are spoiled and will request this EVERY time we stay here in the future , AND THERE WILL BE MORE TIME THAT WE STAY HERE!!!

"A Great Two-Night Stay!"
Patricia O, 17 Septembre 2019

We thoroughly enjoyed our stay at the Best Western Plus Dockside Waterfront Inn. The room was very large and felt like a studion apartment rather than a motel room. we were located on the lakeside and had a beautiful view and a small deck. It was great. We only wish it had been a little warmer so we could have enjoyed it more. The location was perfect--a very short walk to the main street and the ferry. The ladies at the front desk were so nice! They helped us with getting to the ferry and recommending restauratnts in Mackinaw City. They were always smiling and so pleasant, not to mention very efficient. We really enjoyed our stay and would recommend this Best Western to future travelers. Thank you to all!!

"Great, reasonably priced hotel!"
Cathy35805, 17 Septembre 2019

Great view from the waterfront rooms! Staff was very helpful! We were able to purchase discounted Mackinac ferry tickets and they provided a shuttle to the boat docks. Free breakfast was plentiful and served in a nice space. Would recommend the hotel!

"Excellent location! Helpful Staff!"
Tom L, 17 Septembre 2019

Best Western has an excellent location and a friendly and helpful staff! It even has beach front property! It is close to the docks with shuttle service. Close to town too! I had stayed here before this stay and will go back again!

""Very clean rooms, friendly staff, ample parking.""
Grace V, 17 Septembre 2019

Very clean rooms, friendly staff, ample parking. We have stayed in several hotels in Mackinaw City - one issue we typically run into is a lack of parking. This week we had no issues. Even on Saturday night with the truck parade. The staff was extremely friendly and quick to help answer any questions. The rooms were cleaned every day and the beds were made with military precision. Breakfast had ample choices and they were never out of any of the items. We will gladly stay here again and will recommend it to others.

"The same as always"
Odyssey50095979045, 14 Septembre 2019

Stayed one night prior to going to the Island for the week. Requested the same room as we have always had(112). The furniture and carpet are new for 2019. The fitness center and breakfast bar were the same as before, which is a good thing. We had no issues during our stay. check in and check out were fast and the staff was as friendly as always.

"Mackinaw visit"
Laura1157, 11 Septembre 2019

Stayed at the Best Western Dockside over the Labor Day weekend. The room was clean and the staff was pleasant. The breakfast bar was awesome. Had to call maintenance for a small issue but they were nowhere to be found. The front desk staff handled it and were very apologetic.

"Meh, wasn't impressed"
Theresa W, 09 Septembre 2019

We stayed here one night during Labor Day weekend. Our room was located right next to the street and our view was of the walkway between the rooms and the pool. We booked in March and expected something a little better. The room was extremely dated with 70's decor and no USB outlets for our electronics. The shower had Luke warm water at 6:30 am on a Sunday. Breakfast was typical continental fanfare with powdered eggs and no low carb options. We purchased our fairy tickets to the island when we booked the room only to find that they were not running that schedule during our stay and had to purchase an upgrade. Staff was friendly and we did enjoy the pool and hot tub, We paid $300 for the night plus taxes and fees. For that price I would not stay here again.

"“You must call Expedia...”"
cshill4211, 07 Septembre 2019

Booked ONE room for TWO nights through Travelocity. Had written confirmation as well. At check in, hotel had down TWO rooms for TWO nights and charged to our credit card. Never mentioned until I was handed TWO sets of room keys. After 45 minutes of absolutely no admission of error on their part and constantly telling us to call Expedia, who owns Travelocity, and a threat to call the police, I called the credit card company and filed a protest on the charges, called Travelocity who called the hotel and got the room charges corrected. When we got home, there was a message from the hotel, specifically the manager we spoke with, confirming our upcoming reservation for TWO rooms, TWO nights lodging. The time on our answering machine was 2:32 pm the day of our check-in. Interestingly, that was the exact time we were in the lobby arguing about this problem and waiting for the manager who was suppose to be calling Expedia. When she finally stepped out of her office, she said she did call Expedia who told her to “just go ahead and charge us the extra fees”. Right, and pigs really do fly! To top this all off, we were going to return to this hotel the upcoming Sunday for ONE night after visiting the U.P.. After putting our items in our room, we thought we better check on that reservation too and guess what, they had no record of that reservation! I used for that reservation which I also had written confirmation of and guess what I was told regarding this error? “You must call Expedia.” That's when we went to City Hall and filed a complaint with their township, the police department, and they gave us the Tourist Association phone number, and suggested the BBB as well. I am also going to file a report with the Michigan Attorney General. DO NOT STAY AT ANY OF THE HOTEL CHAINS...the same crook owns them all. Stay at the mom/pop motels...not as fancy but clean and decent people who APPRECIATE your business.

"Wonderful staff"
Trip24282577004, 30 Août 2019

In additional to big clean rooms, wonderful community space, and proximity to attractions, the staff makes the place simply fantastic. They greet you will a smile and handle everything cheerfully. The A / B style rooms are perfect suites for families or groups of friends.

"Great location, beautiful view"
Tuturea, 30 Août 2019

Walking distance to Mackinac Island ferries, shops and restaurants, this upscale Best Western is a good choice for a Mackinaw City stay. Our room 418 on the top floor had plenty of space, vaulted ceilings a beautiful view of lake Huron, comfortable beds and a balcony. Elevator access is helpful. The fitness room is large with three treadmills, one elliptical and one recumbent bike. Breakfast room is huge with the usual scrambled eggs, sausage, oatmeal, fruit, cereals, coffee and juices available. Staff are very helpful. There is a private sandy beach, large clean indoor pool and hot tub. Request a lakeside room on the 4th floor, they have vaulted ceilings and are worth the extra cost.

"Family vacation"
chris t, 30 Août 2019

Hotel was in an excellent location. We never had to drive anywhere, just walked. Rooms are average, breakfast wasnt very good. I wouldn't have a problem coming back. Staff was helpful and willing to assist any way they could.

"Awesome Place to Stay!"
Mark E, 29 Août 2019

We recently stayed at the Best Western Mackinaw City on a Tuesday night when on our trip to the area. We stayed at Super 8 Bridgeview the night before, and Best Western was SO MUCH better!! We did not realize that we would spend enough time in Mackinaw City to spend a second night, so we needed to look for somewhere else. There were several hotels that had vacancies at 4:30 in the afternoon along the hotel strip, so we had no problem walking in and getting a room at Best Western without a reservation. We had actually stayed here about 10 years ago on another trip to the area, and we decided to come back based on our positive experiences then. The front desk clerk (and all staff) was very friendly. They were actually out of lake view balcony rooms, so we had to go with a "courtyard" room, which was fine. The room was still about $200 without a lake view, so I don't know what they were charging for the lake view rooms. We still really enjoyed our room, and it was very clean and comfortable. We were on the 2nd floor, and it is nice that an elevator is available for taking in luggage. The rooms here have exterior corridors, so you have to walk outside to get anywhere, but luckily, the weather was beautiful during our stay. The hotel was close to everything we wanted to see and do in Mackinaw City, and we walked to Nonna Lisa's for a nice dinner. We also went to the concert in the park that is held on Tuesday nights, and we saw an enjoyable civic band concert! This was very close to the hotel, too, and within walking distance. We enjoyed using the indoor pool and hot tub on Tuesday night, and this is a very nice area just off the lobby. It was busy when we were down, but we still found the hot tub to be relaxing. The pool was a bit cool, but it was better once you got moving in it. Overall, the pool area here is great, and I would recommend using it! We also were happy to see a fitness room available on the 4th floor (nice for a view!), and we used that for a while. The beds in our room were very comfortable, and we all slept great and woke up refreshed the next morning! We absolutely loved the breakfast the next morning, and this was some breakfast! It is held on the 3rd floor above the lobby, but that provides a nice view. Again, an elevator is available, so this area should be accessible for everyone. This was one of our favorite breakfasts on this trip! They had an amazing selection with something for everyone. I particularly enjoyed the biscuits and gravy, and the sausage gravy was actually very appetizing here. The eggs and sausage were also good, and I enjoyed the prepared oatmeal with various toppings. We all had a satisfying breakfast. Everything at this hotel seems to be in very good shape, and they seem to be cleaning and maintaining things all the time! We also enjoyed walking out to the beach a few times, and they have a nice area with beach access on Lake Huron. We should have just stayed here 2 nights, and will have to consider that for next time! This was a great hotel in Mackinaw City, and Best Western properties really seem to be stepping up their game lately, as I have stayed in many nice Best Westerns over the past few years!

"Great vacation"
DepueA, 27 Août 2019

My husband and I stayed here and had a great time! It is walking distance to all the shops and many great restaurants! There are great views of the water! There is free hot breakfast in the morning! The breakfast room was clean and the food was really good! We were partial to the waffles and sausage! The staff was friendly and helpful with any questions we had! We will definitely stay here again!

"Great location and huge rooms!"
lynchtr5, 23 Août 2019

This was the perfect place to stay before we headed off to Mackinac Island. We stayed in a double queen room and it was very clean and spacious. We were able to walk to everything we wanted to see that evening and it was only a minute from the Star Line Ferry boarding area when we left the next day. Our boys loved the big indoor pool and hot tub area. The breakfast area had A LOT of seating and a big spread of food options. We highly recommend staying here if you are visiting the area!

"Great Location and Service!"
Pathfinder624375, 21 Août 2019

Great location! We walked to almost everything in town. Being right on the water was great for playing on the beach. The check in/out staff were very friendly, efficient and helpful. The breakfast buffet had great variety and was delicious. Our room was very nice and we loved that our fourth floor room had a ceiling fan. When we bring our family back to Mackinac City, we'll definitely return here to stay!

"Great location"
ErinMelissa, 20 Août 2019

Clean. Quiet and peaceful. Great location within walking distance from shops and ferry docks. Recommend. I really have no complaints. I stayed here for a solo trip to bounce around up north. The beach was calm and relaxing as well.

"Great Place for Family!!!"
Tammy R, 19 Août 2019

I selected the property for our family vacation. It was a beachfront property, close to downtown and the ferry. Everything was in walking distance. They had an indoor pool just in case it was a little chilly for the kids to be on the beach. Petrona and the other ladies at the front desk were great. They offered discount pricing on ferry tickets. The kids enjoyed themselves.

"Great location"
teammillar, 16 Août 2019

Location was perfect for our trip. Easy walk to downtown, restaurants, and to catch the ferry. Thought the breakfast was good. Rooms were clean. Thought that the beach at the hotel was great for relaxing.

"Great place!"
hopsaround, 16 Août 2019

Nice clean place, walking distance to restaurants, coffee shop, candy shops etc. We had a third floor room with balcony facing the lake on the beach. Our granddaughters loved playing on the beach and seeing a sunrise. Pool and hot tub were really nice. They had a well stocked breakfast bar with sausage,gravy, bisquits, eggs, waffles, fresh fruit, bagels etc. Ladies at the front sesk were awesome and saved us money for the ferry and carriage ride at Mackinaw Island. Would definitely stay here again.

"Nice base for our travels"
sewhappy1221, 15 Août 2019

Pretty big place, we liked the location a lot - it let us park the car and walk. 5 minutes to ferry (Sheppler) and to downtown. Surprised by the HUGE breakfast room - it was great because they move a lot of people through. Decent selection, and the staff really hustled to keep everything stocked. Would have been 5 stars, except for the price - over $250/night for a room seems high.

"They have renovated!"
RachaelMarie, 13 Août 2019

I stayed here with my family, and had a lake side room. We have stayed here for the 10 previous seasons. The rooms had been updated, and were very nice. The view of the beach is gorgeous. The breakfast is so/so. You are a short walk to town and across the street there is a convenience store. The rooms have refrigerators -- I wish they also had microwaves. The pool area is nice; staff was super friendly. I was not disappointed.

"Stay here if you are looking for 1960"
pearlswan, 13 Août 2019

This is an awful hotel. There is a giant Jacuzzi that takes up a third of the room. The smell is awful. The heating cooling is some sort of apparatus sitting under the sink. It is extremely dark in the room which is possibly a good thing to hide the hideous decor. I will not stay at a Best Western again. For over $300 you can get a nice room in NYC.

"not worth the money"
pdeben244635, 12 Août 2019

over priced, terrible dust in room, bedding smelled. if this wasn't on the water it would be closed in 6 months, wont go back here again. I will try somewhere else. don't understand why linen is sorted right outside lobby entrance

"Great Location."
Z3365VYpamelah, 08 Août 2019

We stayed at this hotel two nights. We had a room overlooking the lake on the 3rd floor. There wasn't an elevator, but it wasn't a big deal to me. The room was nice and comfortable. There was a nice little beach area with beach chairs by the water. The water was cold, but the view was awesome. The hotel is located right in the middle of things. Lots of places within walking distance. We puchased our Ferry tickets at the hotel, and they told us it was the cheapest place to get them, $22.00 each. The breakfast was okay, only sausage, no bacon and no potatoes. Would I stay at this hotel again? Well, only if I wasn't footing the bill. We paid approximately $657.00 for two nights, which I think is very overpriced.

"OVER-OVER priced for very poor services"
GoPlacesForever, 06 Août 2019

After a beautiful day biking on the unique and superb Mackinac Island, you just want to come back to a clean shower, a fresh bed and wake up the next morning to enjoy the sunrise with a hot cup of coffee, in your pyjamas, on your well-deserved waterfront balcony... Those were our expectations when we booked the first rated and most expensive hotel in Mackinaw City, just because we have so little vacation days and we try to avoid any "surprises" that might ruin them... Well, don't set your hopes too high solely based on the price you pay for the room, and here is some advice that proves my point: Do not dare do leave your pyjamas on the bed or forget to hang the "Please clean my room" sign on the door when you leave the room (if you are provided with one, we were not...) as they try really hard to find a reason not to make your bed or clean your room... That was a first for us and we do travel a lot... We've felt ripped off big time paying US $325 a night to end up being punished and cut off from housekeeping (I repeat, because we left our pyjamas ONLY! on the bed... nothing else...) and more to that... no toiletries refills for your shower needs on your second day (4 people showering from one little shampoo bottle for two days), no clean cups for the second night. Trying to make the best of our stay on the second morning, we called reception to get a new pack of coffee for the coffeemaker (we used the only one provided on our first morning, of course, but I guess they did not expect us to touch anything...). They informed us they had fresh coffee in the lobby non stop … and only after, they had decided we did deserve at least our morning coffee for the price we paid... and brought some to us... Really disappointed with this totally unexpected Best Western experience!

"Just a short stay this time."
NanaRho, 04 Août 2019

The room was spotless. You could bounce a coin on the crisply made beds.The staff is excellent! I I am a coffee drinking insomniac and the coffee in the lobby is alway fresh and hot. The stay at this hotel was the end of a two week road trip and was by far the most pleasant stay.

"Great beach hotel!"
FellowTraveler67236, 04 Août 2019

Our beachfront room was really nice and comfortable Everyone was very helpful and friendly throughout our stay. Purchase your island ferry tickets at the front desk, convenient and cheaper. This location can't be beat. Walking distance to almost everything. We will stay here again!

Lois R, 03 Août 2019

Could use a good paint job and training for the reception staff who were rude. Hot breakfast food was cold and not replaced when empty. Falls short of the usual Best Western Plus quality. Only good thing was the beach.

"Dirty run down hotel, smelt"
FellowTraveler763691, 01 Août 2019

Hotel was dirty, bathroom were gross and overall the room smelt horrible. The hotel pool had hair everywhere and the hot tub had sand or who knows in ot. I would never stay here again nor would l recommend to others.

"Mackinaw City Best Western Plus"
MonboHeights, 29 Juillet 2019

"Room very clean. Housekeeping gets an A+. So nice to have enough bath linens for the family instead of the basic 2 sets. Bed linens very nice too. Breakfast provided is the best. Only small suggestion would be to have ac/heat available in adjoining king room. This room gets a little stuffy at times. Enjoyed our first visit to mackinaw city. Will recommend to friends."

"Great location, great hotel"
Dfsdetroit, 29 Juillet 2019

Love this place....super friendly service great location and comfortable clean rooms. The staff really helped us with several great ideas for our stay and they provided several discounts! Enjoyed the facility and the pool. Will go again/ this was our second visit to this hotel!

Ronald N, 28 Juillet 2019

By far the most favorite place my wife and I stayed in northern Michigan. The hotel appears to be recently or in the process of a complete makeover. What makes this place is its central location in the center of the nicest part of the area. Right on the beach, very quiet at night. The hotel is different than others in that the rooms appear more soundproof. The rooms are extremely clean and the staff can be seen hard at work in maintaining the property. The Breakfast buffet is good if you get to it early though was very well stocked awhile it was open. The staff appears very informative, helpful but the location is great. My wife and I will definitely be returning next year to this same hotel when visiting. The temperature system for the room was the best we have ever experienced. Very quiet and actually maintained a constant, comfortable temperature when set.

"Favorite motel for the mustang stampede"
helenkt313, 22 Juillet 2019

We always stay at this hotel for the annual mustang stampede in mackinaw. it is right next to the show. It has comfortable rooms and a lovely beach. we get the beachfront rooms with balcony and enjoy the view!

"Great location but in GREAT NEED OF REPAIR"
rayd12340, 21 Juillet 2019

Great Lake view and short walk to ferry. BUT...the room was a mess and no one seemed to care. We get that waterfront hotels are not always great..but this was ridiculous. A few “lowlights” 1. Toilet kept moving...not fastened to floor. 2.shower curtain had a large stain 3. Ceiling above tub was gross and 4. There were hairs stuck to the tub surround when we checked in. Even worse..we told two folks and no one has gotten back to us to this day. Oh well.

"Great Lake Huron view "
985sherryl, 15 Juillet 2019

We drove up to Mackinaw City after a stay at Traverse City. No reservations but they had openings on a Sunday night. Front desk staff were helpful. Got a water view room with a balcony. Nice sandy private beach. This is a family friendly hotel but still ok for empty nesters. Rooms are clean, beds comfortable. Easy walking distance from all the tourist attractions.

"Great place to stay "
lsbarrie, 15 Juillet 2019

Had a wonderful stay, I totally recommend this hotel, walking distance to center court, food and more , close to everything , best free breakfast around , my husband really loved the biscuits and gravy , workers a very friendly , rooms were clean and well kept , the beautiful beach has nice lounging chairs and beautiful sand, no rocks, already have my next stay booked

ssugar11, 14 Juillet 2019

Not sure how this hotel has the rating it does, but we are disappointed, to say the least. We arrived about 4:00 pm and there was trash everywhere, rooms were being cleaned, but the property was a mess. The elevator is down a steep ramp, and reeks of cigarette smoke. There are no towel racks or rings by the sink area, so you can either hang your hand towel in the separate toilet/shower room, or just pile them on the counter by the sink. The light in the toilet/shower room also turns the fan on, which sounds like a freight train going through. Our TV only shows one channel - Disney. The TV channel listing by the bed has 90 channels. We have Disney. We are adults and would enjoy something else to watch. We have talked to 5 different people now about getting the correct remote. Going on 30 minutes and the 2 people who would “be there shortly” have not arrived. The receptionist who checked us in was not friendly, warm, or anything but tersely informative and rather angry the she had to check us in. The room itself is quite dated with no USB port to be found. Do not plan on charging your phone. It is mostly clean and stocked, but nothing special. We will not stay here again, and will likely look elsewhere for tomorrow night. Do yourself a favor and do not book this hotel. Beach access is available all over town.

"Very clean and family oriented hotel"
CindyN1234, 14 Juillet 2019

"Excellent! I noticed all the hotel furniture is new and what amazed me the most was to notice a gentlemen washing the hotel siding and doors on hallways. Very good! Keep up the good work on maintaining the hotel clean! We definitely recommend it!"

"Best western dockside mackinaw city"
Hobo1271, 14 Juillet 2019

Very nice staff very helpful and great breakfast lovely place to stay very clean excellent wait staff and amazing people to take care of this place we stay there every year when we go would not stay any were else

"Could be better"
156shawnaj, 11 Juillet 2019

We stayed for 3 nights. Pros: proximity to everything-we walked every where. Pool-apparently can get passes to water parks but wasn't explained/nor offered that at check in and was busy enough with area attractions didn't have time to use anyways. Get the coupons/discounts when you check in to area attractions, restaurants Breakfast Guest laundry onsite-hopeful they repaired broken dryer Cons: The first night, the noise from the neighbors kept us up most of the night because the walls are thin. We heard everything. AC kept squealing every time it reached temp and shut off. Beach was just ok. Breakfast-standard hotel breakfast. Got there when opened and stuff in warmers was cold. Ladies work their rears off in there, as 2nd day went later and it was packed full of people-so pro/con on this. Biggest con-isn't worth the price. Yes you're on the water, but unless you plan to spent a lot of time at the hotel while on vacation, it isn't worth the price. Stay a couple blocks off the water and prices are better. Others complain about mayflies, yes they are there, they were not a huge nuisance to us.

Freedom747635, 05 Juillet 2019

We have been coming to Mackinac for 23 years now,5 time is this Motel, newly renovated rooms are very nice, beach this year has not been cleaned the whole week we have been here. Last year they took our advice and used a tractor to smooth & clean the beach, not sure what happened this year but it needs it desperately. Other than that kind staff & clean rooms. Good continental breakfast.

"Visiting Mackinaw City"
Deborah C, 03 Juillet 2019

Spent two nights at this hotel and had a nice time. Hotel was convenient for things we wanted to see and do, room was clean, breakfast was good and staff was friendly and helpful when we purchased tickets to go on the ferry to Mackinaw Island for the day. We would stay here again.

"Nicely furnished room with water views"
99KimsWhims, 03 Juillet 2019

This is the first time I've stayed at a BW since I vowed “never again” in 1988. There was quite a draft in the room, but we were pleasantly surprised by the nicely furnished room overlooking the water with beautiful sunrise views! The crowded complimentary breakfast included yogurt cups, make-your-own waffles, buffet sausage/eggs, cereal, milk, coffee, tea, etc. to be consumed in the cafe, not in your room.

"Great location, adequate/average rooms"
Deb F, 01 Juillet 2019

We had been traveling for about a week, this was our fourth hotel. We had stayed in a BW in Sault Ste Marie which was newer and bright. This property was neither. It was adequate, but very dark interior and very low wattage light bulb in the bathroom and other lamps in the room. The bedspreads were burgandy/gold and looked like a couch cover from the 1980's. The view was spectacular, but the internet was early 1990 in dial up. It was slow when it worked. This was kind of a downer since we had been in the UP and out of touch for a few days. We had no luck getting into the some webcams. One of us used their phone as the hot spot/wi-fi to get better connection. We did not find the elevator, so I agree with another review that better signs would be helpful. Overall, a little overpriced but the view was great and the location long as you don't care about internet access it's a good hotel.

Adventurer214763, 01 Juillet 2019

We had a wonderful time! Room were great, service was fantastic. We had a Lakeview balcony room & the view was unbeatable. There was a fireworks display on one of the nights & we had great seats sitting on our balcony. The beach was clean & the kid's had a ball. Walking distance to everything. Highly recommended ☆☆☆☆☆

"A Must Stay!"
clyde3372, 27 Juin 2019

We arrived at Best Western Plus Dockside Waterfront Inn and it was wonderful! Best helpful and friendly. The staff is very efficient. Helped us with our tickets for the trip to Mackinac Island, buggy ride, and trolley tour! The rooms are perfect. Right on the water The breakfast bar had something for everyone. Everything is within walking distance...shops, restaurants, FUDGE!

BoomerAM, 27 Juin 2019

Very nice room, friendly service and good breakfast. The location is excellent. It is close to all of the attractions of the city. You can also get a view of the magnificent bridge links the lower and upper peninsulas.

"Good location"
Palomino922, 23 Juin 2019

Our 2-night stay at Dockside was good. No complaints. Our room was made up nicely each day. The decor was a bit dark with almost everything in the room a shade of brown. Finding the elevator was a challenge--maybe more visible signs? There are a lot of different levels and ramps from one building to another. Breakfast was ok. It was hard to find some essentials like butter and silverware but they were found. We were told about the midges---large mosquito type flying bugs and how they couldn't spray and not to worry about them. At least they don't bite. Not being able to sit out on the balcony was a big no though b/c of them! The location of the hotel is right on S Huron near the ferries. In fact check with the helpful desk staff and they can call a free shuttle for Starline Ferry. They will also sell you ferry tickets for $5.00 less.

"bugs everywhere"
sandra j, 17 Juin 2019

We booked a balcony lake view room and were unable to use the balcony at all because of so many midges. The hotel should have advised us of this problem when we checked in and given us the option to switch rooms or offered a discount. The front desk lady was very rude to me about it. The offered breakfast was on the third floor which is out of reach to people with disabilities unless you go across the property to find an elevator. The door to our room had a gap in it looked like it had been kicked in. Bugs were all over in the room because of it and we had to sleep with something over our nose and mouth to prevent them from flying in.

"Great hotel, great experience!"
GrandTour14804652307, 12 Juin 2019

Great hotel. Updated clean rooms. Staff is friendly and helpful. Breakfast is not your average continental breakfast. Beautiful lake view. We have tried staying at a few other hotels but always come back to the Dockside.

"Clean hotel"
lildeb2, 11 Juin 2019

Nice clean rooms. Breakfast room very nice but food is just ok. (But don't bother going across the street to Toast A Go Go unless you want to part with your wallet) Didn't get a chance to enjoy the beach as it was cold and to many water gnats. Pool looked nice but didn't use. They have a nice common lounge area but unfortunately they use as a storage area so not so nice after all. Parking is slightly limited but seemed to work.

"Great experience"
Jen61983, 10 Juin 2019

The hotel is clean and well maintained. It is conveniently located near everything we needed or wanted to do. The pool is clean and well maintained. The breakfast is great quality and has something for everyone! Best hotel and staff in Mackinaw City!

"Wow! Great hotel!"
GoingNewPlaces, 08 Juin 2019

After coming from a very uncomfortable overpriced hotel on the island, we felt our luck was down. However, we were so PLEASANTLY SURPRISED!! As a family of 5 we reserved a suite with 3 queen beds. We walked into a 2 room, updated, new carpet, very nicely decorated, comfortable room. Our view of the lake was an added bonus. The hotel is walkable to everything and offers complimentary breakfast. Most affordable hotel of our trip, but nicest room we stayed in. This is a great hotel in the Mackinaw City area. Thank you Best Western!

"Great customer service"
Karen W, 08 Juin 2019

We're yearly visitors to Mackinaw City, having a cabin in the area. Due to some communication issues, we arrived in Mackinaw City late Saturday afternoon but couldn't get the water turned on to our cabin until Monday, so we went in search of a place to stay for a couple of nights. The BW was able to get us into a very nice lakeview room. The bed was very comfortable. We had a refrigerator and a private balcony. We got a ringside seat for the weekly fireworks show. It's very conveniently located too. Great customer service.

"Great View of Lake"
GlutenfreeCeliacat, 06 Juin 2019

We were happy about spending extra per night to have a room with a view of Lake Huron and the Islands. The hotel staff was very nice and accommodating. They provided discount tickets for the Shepler Ferries to Mackinac Island, too. The rooms were appropriately priced and clean. It was quiet at night which we appreciated.

"Wow! Huge room!"
MinnieCactus, 06 Juin 2019

We were blown away by the size of our room which had EXCELLENT WiFi, two TVs (one was in a sitting room which could be closed off with pocket doors but had a separate access to the bathroom). The room was very nicely decorated & quiet. It is a five minute walk to the Star Line Ferry Dock or you can take the shuttle. We would recommend.

"Wonderful night"
kgtel, 02 Juin 2019

We stayed here for one night prior to Mackinac Island and found the hotel to be a pleasure to stay in. Staff very nice and helpful; Room was exceptional: pool was fun and area in general very clean. A nice place to stay for one week or one night.

"Great rooms,views , staff and decent breakfast"
boardmang, 01 Juin 2019

Caring staff, we stayed in room 303 with 2 queen beds nice size room with small balcony and view of Lake Huron . Plenty to choose from at breakfast with hard working staff. Huge parking area . Walking distance to many restaurants and pubs, plus walking distance to both ferry service

"Inexperienced and Uniterested Help"
Richard K, 30 Mai 2019

We are long standing reward program members for Best Western and always stay at them if one is available. This hotel has a wonderful location right on the beach in Mackinaw City. The room was clean and is what we expect and are used to. The breakfast is in a third floor large room with a wonderful view. The breakfast was standard hotel hot and cold buffet breakfast. Nothing special but OK. The prices for the rooms were in line with the time of year. The staff at this hotel were the most uninvolved and uninterested of any place I have ever stayed. They acted bored and like they really didn't want to be bothered to be there at all. I inquired about a couple of the perks that reward members get and the clerk was not just uniformed but argued with me and said I was wrong. Finally they called some senior clerk there and the clerk informed them I was right. I have never stayed at a Best Western where the attitude of the clerks at the front desk was this bad. IT is really a shame, because otherwise this is a great place to stay. I would not ever stay here again.

"Wonderful Location"
JUdy B, 30 Mai 2019

Very nice hotel right on the water! Rooms were clean and comfortable! The staff was so nice and welcoming! Plenty of restaurants within walking distance! We loved the Hook waterfront grill next door! Great staff and food!! I highly recommend the Best Western Plus Dockside Waterfront Inn!

"Passing thru"
Pam D, 30 Mai 2019

Great location older building clean good breakfast close to all attractions lots of parking friendly staff has pool did not use but looked very nice, i will stay again not my first stay at this location

"Good Night's Sleep"
unclegut, 29 Mai 2019

It was early in the season even though it was memorial weekend the rooms were clean along with all parts of the motel. Getting to the breakfast bar was a bit inconvenient and although the hot foods were good there weren't any dry cereals. The staff was very friendly.

"Average At Best"
Charynn M, 28 Mai 2019

We checked in and had to give a cc for incidentals as we had pre paid through a 3rd party. It seemed all was well until I checked my cc and saw a charge from the hotel. It seemed there was an issue with the payment from the 3rd party vendor and they never let us know. Had I not checked my cc, I would have been charged by this hotel again. I was able to get it resolved but found the room to be a bit lacking as it did not have a microwave and the breakfast room was 2 floors up, making it not very inconvenient.

"Housekeeping needs more training."
Beatrice H, 24 Mai 2019

Overall stay was great, however my husband and I had issues with housekeeping. On our first day we called the front desk and asked for no service. While we were out enjoying the day they came into our room and serviced it anyway. We had personal items out, electronics and medicine. Thankfully nothing was touched, but the idea of them being in the room was not pleasant. The third day we were there, we put our "do not desturb" sign on the door. Sure enough they tried coming into our room anyway. I reported it to management and they did take care of it. The hotel is a nice one other than that.

DianeTSP, 23 Mai 2019

The jacuzzi for two in front of the TV was such a treat! Relaxing, romantic, one of a kind. we've never experienced it before. We enjoyed the breakfast and the doors out onto the beach were a surprise. Next time we go back it will be warm enough to do a little outdoor swimming. We also enjoyed the big hot tub by the pool.

"Great place to stay"
445alexandram, 23 Mai 2019

"Very nice property in the Lake. Folks at front desk were welcoming and efficient. Pool area nice and beach was private but not isolated. Easy walking distance to several nice restaurants but breakfast was filling and good. Great there was so much parking on site. Well lit. Rooms were spacious. Glad we took a lake view room. Just beautiful!

"Great option for families"
Navigator35987310718, 23 Mai 2019

This hotel was very clean, nice rooms, on the beach, nice pool/hot tub/fire pit, one of the best breakfast (eggs, sausage, biscuits gravy, fresh made oatmeal, cereals, toast, bagels, yogurt with fresh cut fruit, granola, donuts, waffles, hard boiled eggs and drinks. Very close to town. We will stay here again!

"Love the view"
cajunfun, 21 Mai 2019

This was a great way to spend time with the family and then take the ferry to Mackinac Island. BW was easy to get to by highway 75 and super easy to get to the dock by shuttle. There is a little shopping area that you can get to by a leisurely walk or park your car close by. The hotel is very clean and the breakfast buffet is located on the third floor and has plenty of seating. We enjoyed it all, hope you do, too!

"Nice view/seagull fun/good location"
Linda F, 16 Mai 2019

We chose this hotel because of the reviews and that it had private balconies overlooking Lake Huron. The view did not fail to please! You could see the pier and the ferry boats going by in the distance. The loons and seagulls were fun to watch, especially the gulls as they would catch the bread pieces mid-air as we threw them off the balcony. About the room: We stayed in Room 305 and while it was nothing spectacular, it was clean and comfortable. We only stayed 3 nights and on the first night, the heating unit had issues. It warmed fine, but it would pop loudly off and on during the night but that may have been due to under-use and the cold temperatures that we experienced on this trip. It ran quietly the rest of the stay. One thing that I wish the room had provided was a microwave. It had a good-size mini fridge, though. The staff at this hotel were friendly and knowledgeable. We liked that it provided a shuttle to Shepler's Ferry but had it been a prettier day weather-wise, we could've walked there. The breakfast was adequate enough. The only drawback was in order to get to the breakfast room, you had to go outside to walk to it, but not a deal breaker even in the rain/cold. Overall, we were pleased. It is a beautiful area and a must-see is the Mackinaw Bridge and Macinac Island!!

"“Excellent location-friendly staff-decent complementary breakfast-close to ferry docks”"
ritwikc2016, 15 Mai 2019

The location is the best thing I will give a shout out for. Staffs were quite friendly and had the opportunity to chat a bit with some of them such as Lotoya. They were all very nice and interaction to the hotel staff was quite pleasant. We could buy the tickets for ferry (Shepler's Ferry is the one we opted for but they sell tickets for both) and the carriage ride for our single day exploration to the Mackinac Island from the front desk. It was convenient as we did not have to stand in line at the ferry counter to book ticket or so. The time we traveled was off peak, yet it is mention-worthy as in peak time this could save quite some time for the travelers to the island. Room (#229) was clean and adequate and met our expectation. We enjoyed our stay here and if we are back in the area we would more than likely stay here. Decent breakfast. I saw pool staff cleaning the pool in the morning. Indoor pool also looked fine, though we did not have time to use it. To summarize, the location was great and close to everything as well as staff were quite friendly, which are the major positives as I would say.

"Best Western Plus Dockside Waterfront Inn"
Relax67576997646, 13 Mai 2019

I stayed in a room with a Jacuzzi tub. It was an amazing experience and a great location. A cable on the tv was broken but they sent somebody right over to fix it and the problem was solved. They also offer discounted tickets for the ferry to the island.

"Super helpful staff in a really nice hotel"
EvaD4, 13 Mai 2019

Beautiful lake view, we watched the birds catch fish from the window and balcony. A very quiet hotel, with an excellent breakfast. I was blown away by staff member, Dave, who ensured my stay was all that it could be. Thank you, Dave!

"Charter bus"
WLS171, 10 Mai 2019

Motel was clean, no cover up scent. Staff extremely friendly and helpful. No bus parking on site. Parking about 1/4 mile away. General manager gave transportation to and from bus when needed. Really nice guy. Area around motel fairly well kept, had just opened for season. Breakfast area large well stocked and clean. Only major draw back no fire sprinkler system.

"Great Clean Hotel"
Wanderer44041432824, 10 Mai 2019

Hotel was clean, staff was courteous, and for those going to Mackinac Island, this is very close to the Star Line ferry dock. Great rates and just overall amazing experience. My wife and I go up to Mackinaw frequently and plan to use this hotel for future stays.

"Good service, nice room"
Menomtraveler, 08 Mai 2019

The front desk staff was very knowledgeable and friendly. Rashana was very helpful and courteous. The room was very clean, and not as dated as I expected after reading some of the reviews here. The balcony was pretty small, but it was still too cold to spend much time out there anyway. We had the end room, by the pier, and not the greatest view, but it was still good. The small balcony allowed more room inside the room, which was good. We did not feel cramped at all in a king size room with sofa. We have always stayed at the Comfort Inn, but it was getting pretty shabby, so we decided to try a different hotel in the same area. I'm glad we did. Still an easy walk to the ferry docks and town. We parked the car when we arrived and didn't have to use it at all during our stay. I thought the price was right for the location and time of year. I imagine rates will go way up during the summer season, given the attraction of the Island. Breakfast was good! The normal hotel full breakfast buffet, serving enough time to suit everybody's agendas.

"Check EVERYTHING in room before your stay !! Including bathrooms !!"
Mike R, 30 Avril 2019

Got moved to a different room, the second room that was given to us, stay the night, showers did not work. Put a lot of muscle into the handle, no shower, out of time, not paying for another day stay, ran behind, late for boat to Mackinaw Island, total disrespect from the manager, (Dave) stating that the shower has malfunction, but still works, WHAT ? I'm a mechanic/technician for the last 30 plus years, and my 79 year old father could NOT even get the shower going.. I checked on the places to eat before I got to the hotel, the staff told us that the Keyhole restaurant was closed, and told us that we should go to a different restaurant.. We went to Keyhole anyways, the best dinner ever... The ONLY good thing about this hotel was the breakfast !! I heard from another customer say that her room was so cold, the door seals were bad, and that the heater was noisy and running all night and couldn't sleep... I'm a Diamond Best Western customer, with well over 30 stays, this hotel is not for us...

"Wonderful hospitality"
CHicksMama, 29 Avril 2019

We stayed at Best Western Plus Dockside in Mackinaw City on 4/28. We got into town late after a ~12 hour car ride and were greeted by Petrona Rashana at the front desk. She had such a wonderful, warm personality and it was very refreshing to arrive to someone who was so friendly and welcoming. Even as other guests stepped into the lobby behind us, she made sure to take a moment to acknowledge and greet them while finishing up with checking us in. She had great recommendations on local places to eat nearby. After getting checked in and settled into our room we all agreed on just how nice it was to get in after a long day of driving and receive such wonderful hospitality at the front desk - very professional and very rare to see these days! Our hotel rooms were very nice and looked recently remodeled. They were good sized rooms and very clean. The pool was very warm (even in April!) and open until midnight, which was an added bonus traveling with kids who had a lot of energy to burn off. I highly recommend this hotel and look forward to coming back for a longer visit in the future!

"GM is very unprofessional!!"
DanielG343, 25 Avril 2019

Booked a king jacuzzi suite with a lake view. As we were pulling in the parking lot, the front desk called and told us they didn't have any lake view rooms ready as they were remodeling, but they could move us to a king jacuzzi courtyard view for a rate of $109. No big deal right?? Patrona and Sharika (I'm sure I butchered the spelling of both) at the front desk where wonderful. We got to our room and the TV doesn't work. Housekeeping brings me a brand new remote that I have to program. Come to find out, the room doesn't even have a receiver box. So....we move to another room. A very nice man, Dave the manager, offers to discount us an additional $30 which makes our room total of $79. My wife fills the jacuzzi and turns on the jets and an ungodly amount of black gunk comes out. Not a deal breaker......drain it, rinse it out and refill. Finally get settled in, relaxing in the jacuzzi, and............maintenance guy barges in our room!! The door was locked! No knock, no nothing!!! Not sure who was shocked the most!! Go to the front desk and kindly ask for the room to be comped. The General Manager declined and tells me she will discount the room to $79. That's what I'm already supposed to be paying!!!! The GM offers to move us (once again) to another hotel that she also oversees (which had worse reviews that this one). She then tells me it's my fault because I didn't have the inside latch locked! Yeah, it's my fault that a guy walks right in our room without knocking!! Wow! Nice customer service. The GM then threatens to call the police after I tell her I'm going to leave an honest review on every travel site I can find! So, we get to sleep and are awakened the next morning with a knock at the door. I yell, “coming” and before I can get to the door, THE SAME GUY UNLOCKS OUR DOOR AND TRIES TO ENTER........again!!!! Luckily this time I had the interior latch locked. So we go check out.....and they charged me $89!! $10 more than what I was told. Dave tried to talk us into returning at a “discounted” rate. Thanks Dave, but we won't be back. Anyway, after three room changes, a maintenance guy seeing my wife naked, and a poor discussion with the GM, here's my honest review! I'd stay away! The room was clean, but the GM needs to learn how to deal professionally with paying clientele!!

"Nice winter retreat"
Tmmaree, 30 Novembre 2018

Very nice hotel with a great view of the lake. Our room was clean, bed was comfortable and the staff were very nice. We were very close to the new brewery and the new casino. It would have been even better if they had their own bar/restaurant on site especially in the winter.

"Very CLEAN"
dave62, 04 Novembre 2018

Stayed here in late October a week before they closed for the winter. The good news is the rate was good. This property is also among the cleanest places I have ever stayed. I do not know if this holds true in busy season but I could find no problem in the room. We did not use the pool or hot tub, but we looked closely and they also appeared exceptionally clean. The room has older style furniture, but while it was a bit crowded there was a lot of to store items off the floor and overall it was a very functional space. The wireless worked well. The staff was friendly and helpful. The free breakfast was perfectly adequate with a good selection and hot options. Looked around but could not find the workout room. There did appear to be a business facility and conference rooms. This is an older facility with outside entrances which can create noise problems if other guests are inconsiderate when entering or leaving their adjoining rooms. We did not encounter that problem. I also imagine the parking could become tight in the busy season.

"Stay for Turtle trail run"
Angela G, 03 Novembre 2018

We booked a room with 3 queen beds, it was a great set up and we had plenty of room. It cost half of what a much smaller room would have cost on the island. My only complaint would be the breakfast room, you had to go outside and it was a little slippery pushing a wheelchair down the ramp to the breakfast room.

"Amazing Views and Soft Sandy Beach"
Lenore R, 30 Octobre 2018

Our hotel room no. 305 was perfect. It was a regular size room with a small balcony looking out onto the lake. We had two queen beds. The bathroom was small and basic. The bathroom was small, but clean. The beds and pillows were ok. The best part of the room, and the reason I selected the hotel, was because it was located right on the lake and had fabulous views of the massive lake. The lake appeared so calm from our room. It was like glass. The view was spectacular. Our toddler son loved playing on the soft sandy beach right outside. I believe it was the only lake front hotel located in the Downtown Shopping District and was directly adjacent to the Mackinac Island Ferry. We selected the room with 2 queen beds that had a lake view. The hotel confirmed 2 Pack n Plays would be provided. Breakfast was included.

"Always a great stay"
Odyssey50095979045, 30 Octobre 2018

Rooms are clean and the beds are comfy. Conviently located to everything! I'm not sure how many times I have stayed here, but have also tried a few others. I will contiune to keep coming back to BW. It offers all I need in a hotel for a nights stay.

"We keep coming back."
Rebecca R, 29 Octobre 2018

We have stayed here for the last 4 years. The staff is always friendly, and the room is always clean. They have great off season rates, and have coupons for local businesses. The breakfast is always good, and they even switched coffee this year in order to improve it. We will continue to stay here.

"Mixed review "
Ammo68, 29 Octobre 2018

This took a while for me to put together I have been a Diamond Select member with BW brand for many years . I have seen Best Western Hotels QA slipping over the last 2 years This was a 4 day end of the year stay for me to go to Mackinac Island to visit The Grand Hotel During there Somewhere in Time Reunion. I would HIGHLY recommend Mackinac Island and The Grand Hotel PRO: Great rate Balcony room double queen on the lake Decent parking Ok pool and hot tub Breakfast : standard free nothing special CONS Room not clean up check in Hair found in bed NO HOT WATER FOR 2 DAYS very drafty rooms Poor heating New looking beds but cheap staff was polite but fair from friendly So I called to talk the front desk at least 3 times . The reason I received was the hotel is empty and the hot water has to travel a long way . That's understandable I guess Finally when I got back , I had just had it . I called down and talked to “ Dave “ who was very helpful . He told me the hotel was full so the heaters will be working better, and they did He did give me some money off my rate so that's how they got their 3 star . I did read they are updating their rooms this coming year so it may be working giving them another try . I did drive around the city to see what other options are out there and does not seem to be many options in the city . I am guessing I would stay here again My ADVICE: BOOK DIRECT AND GET THEIR NAME . Safe travels

Extraordinary544286, 28 Octobre 2018

Great rates. Friendly staff. Nice location with lots of restaurants and shops nearby. Great place to stay before going to Mackinaw Island. Nice view of the lake and it's fun to watch the farries make their way to the island.

"beautiful view, but....."
Stacy H, 26 Octobre 2018

pros...Staff was friendly. Room was clean. Nice location. cons....Water only got warm. Room was very breezy. Bat in the stairwell. Need to go outside to get to the pool. Breakfast was alright. Parking was terrible.

"Great Value"
tomnrox, 21 Octobre 2018

Friendly front desk ladies and a quick check-in. We were with another couple and they put us in a two bedroom suite which was unexpected and very convenient. Nice breakfast. Would stay again. Only four stars because interior (bathroom) doors are in need of cleaning and some painting.

"Fall stay"
marypB5066BT, 21 Octobre 2018

Stayed a night in October, we normally come and stay in July. Was upgraded in rooms to a lakeside room! The employees were so amazing and accommodating to us. Was a pleasant stay!!! Will continue to stay here in the future. Which will be sooner than later.

"Mackinaw City/Island Trip"
11mmc11, 21 Octobre 2018

The Best Western is in the heart of Mackinaw City and is just a short walk from restaurants, bars, and the Star Line Mackinaw Ferry. Hotel is very clean and has an amazing staff. Would recommend staying at this hotel.

"Best western dockside plus Mackinaw, MI"
Eb M, 19 Octobre 2018

The service is second to none along with the cleanliness. The staff was extremely friendly and very helpful with any and everything we needed. This will be my hotel of choice anytime I go to mackinaw!

"Not What the pictures show!"
Salmondeschutes, 18 Octobre 2018

I have stayed in probably twenty different Best Westerns and this is in the bottom 20%. Rooms are very dated, mattresses need to be updated, heaters updated, and draft around the doors fixed. View and TV's are best part. Room should be decorated to go with furniture. Rooms are large and bathroom is not. Just not so happy about cost vs. quality!

"Good location and friendly staff"
Janice M, 17 Octobre 2018

This is a motel with 3 floors. Some of the rooms have balconies which face the beach area overlooking Lake Huron. We had a king room with Jacuzzi. The room had a slight odor when we first arrived but nothing to complain about. The furniture seemed a bit outdated but the room appeared clean. We thought the a/c was running and making a very load noise when we arrived but it was a dehumidifier which was under the vanity by the bathroom door. We didn't notice any dampness in the room. We questioned the front desk and they said that the rooms with Jacuzzi all have them. If it was too noisy, they told us we could turn it off. We did turn it off while we were in the room and then turned it back on while we were out. The bed was comfortable and they had plenty of pillows. I did not notice any noise at night. They have a large parking area. They have a very nice sitting area near the lobby with lots of chairs and even a fire place. They have an indoor pool located near the lobby which we did not use. The hotel offers a trolley tour of the Mackinaw Bridge for a small fee which was nice since it was raining while we were there. The trolley takes you past several places in town, over the bridge and makes a stop at the Bridge View Park and then returns. The breakfast was good with several hot items and there is a large seating area. We were there for 2 days and I never noticed that an item was out. The bad thing was that the breakfast area is located above the lobby which places it on the 3rd level and they only have one elevator back in a corner of the building. We took the stairs; however, it was raining and they do not have the front stairs or the walkway from the back stairs covered. It was also windy so when someone opened the door the rain was blowing in onto the floor. The breakfast attendant did finally soak up the water with some towels. Overall it was a nice stay and I liked that you could walk out to the beach area to sit in some of the lounge chairs.

"Best of the Best Westerns"
7cam7, 15 Octobre 2018

This was the nicest Best Western that we've ever stayed at, and we've stayed at some nice ones. Right on the shores of Lake Michigan with a view of Mackinac Island from the balcony; it was fabulous! We had a suite, which was clean and beautiful. The breakfast room was very large, clean, and with a good selection. I would highly recommend this place.

"Large room with two queen size beds!"
Judith B, 14 Octobre 2018

The room was large and clean. It was ready when we arrived. We had easy checkout after the large free breakfast. We also had discounted ferry tickets to the island and the motel is very close to the ferry dock. The motel had a ferry schedule ready for us.

"Great stay"
William K, 14 Octobre 2018

The Dockside Waterfront Inn in Mackinaw MI is exceptional. The entire staff and the hotel are pleasant and helpful. The Inn has everything I needed I enjoyed the pool and the breakfast was great. The breakfast area had a splendid view of the area, being on the third floor.

"We Will be Back@"
stevecant2018, 09 Octobre 2018

From the time we checked in to the time we checked out Best Western Dockside was amazing. I called in advance, and had flowers delivered to the hotel for my anniversary. The staff said it was no problem and they put them in the room for us. Not only that, but we were upgraded to a lakeside room at no extra cost. AMAZING views and a surprise to my wife and I. The breakfast buffet was great. Hot food, wide selection. Very clean rooms, very comfortable. All around, a tremendous place to stay. We will definitely stay here again.

"Not disability friendly"
P R, 09 Octobre 2018

Upon check-in, the person at the desk was irritated because I wouldn't sign a receipt allowing them to add to the credit card charge. The next morning I asked where the breakfast was and was told it was up the steps from the parking lot aka. two floors, my family and I chose to go to the restaurant across the street due to one member being unable to climb stairs. I went to the office to checkout then, on my way home received notice that I could have "express checkout", I sure would have had I known it was an option! The room and view were great, the layout of the building is not friendly for anyone with disabilities. Breakfast is on the third floor with one elevator in the far corner of the parking lot.

"Clean Rooms."
louisemager103, 09 Octobre 2018

While the room was nice enough, the layout of the hotel was not to our liking. Did not use the pool area because of having to walk outside in the cold and rain to get back to our room. Breakfast was decent. View was nice but could not see the island or the bridge.

"Great hotel"
dljordan1975, 07 Octobre 2018

The staff was very helpful and nice. Thepool was clean and warm. The rooms were very clean and spacious. It was very reasonably priced. The beach area wa nice. I will definitely book here again next time we go.

"Decent Place to Hole Up While Visiting Mackinac Island"
Skyewarrior, 07 Octobre 2018

I hate to use the word "dated", but the rooms in this place could use a slight makeover.....brighter colors and more contemporary furnishings. That being said, the room was clean and comfortable. Bed comfort is a personal thing....I rate this one just so-so. First level rooms on the lake/harbor side have patio doors with beach access. Don't feed the sea'll start a war as one lady walking the beach found out. The wi-fi was a little sketchy but workable. The staff was efficient and friendly enough, many from Jamaica or thereabouts so you have to get used to accents. If you're a military veteran, you'll love the free Army-style field breakfast of dried eggs, lukewarm sausage, and too-thin gravy. We skipped the free breakfast the second morning in favor of going out to a good local restaurant. If you shop around, you can get discounted rooms for this property.

"Convenient Huron Lakeside Accomidations"
rwlanghammer, 01 Octobre 2018

The room was clean and our view of Lake Huron was great. The staff seemed to be on top of being sure that their patrons were well cared for. Nice breakfast room and buffet. Easy walking to island ferries, restaurants, and Fort Michillimackinac.

"Relaxing get away"
AdventureGal1973, 01 Octobre 2018

Great location. Near all attractions and convenient. Our room was beach side and had a jacuzzi tub. Room was clean and well appointed. My only complaint is that the set up of the hotel is a little janky. It was clearly once a motel and the breakfast room.. you had to go up an elevator and walk past other rooms, outside and it was a bit chilly in the mornings. Not a deal breaker though. The hotel staff was courteous and accommodating. Breakfast was ok. Lots of selections like eggs, sausage, biscuits and gravy, waffles, etc. I would definitely stay again given the location.

"Nice, Relaxing Property With Water View Balconies"
MadMaxie40667, 01 Octobre 2018

This property is overlooking the water. It has very nice rooms with balconies that overlook the lake. The breakfast's are very nice with a lot of choices. In fact for such a large facility they do a great job on breakfast. The staff is very friendly and personable. All-in-all a great place to stay. It's easy walking to the main drag or the docks.

"Customer service is not a high goal for most of the staff we encountered"
Christine I, 30 Septembre 2018

We felt there was a very huge lack of those who enjoyed being in a customer service position. They were cold, unfriendly, didn't greet us until we greeted them. The only genuine customer service individual we met was Rachel - the night we checked in.

"Nice place to stay on the lake"
Thadine K, 30 Septembre 2018

Everything in the room was pleasant and functional. There were lots of pillows and towels. I loved the ceiling fan that kept the air moving even when the heat/air were not on. The breakfast was plentiful and varied so it did not get boring. The most wonderful thing was the housekeeping staff. Not only did they do a great job but they were exceptionally friendly. Housekeeping can make or break a hotel. This time they made the stay great.

"Best Western Dockside, Mackinaw City, MI"
Expedition468950, 28 Septembre 2018

Wonderful experience. Very professional team. Although our A/C unit fail on our first night stay, it was removed and replaced with a brand new unit within an hour & a half. It would have taken les time but the second maintenance guy had an emergency at home and called to say he'd be half hou late for work. I would recommend this place to anyone.

"Outstanding hotel"
Richard V, 26 Septembre 2018

What a pleasant surprise. We finally get a chance to stay here and it is great. Staff on desk was great and friendly. Room was far better than expected. It's a big room, has all the amenities, best part is there's a ceiling fan.

"First Class Establishment "
AndyG284NC, 26 Septembre 2018

First time visitors to Mackinac City and so happy we selected the Best Western for our hotel. Our room was very clean and nicely furnished. I can't say enough good things about the front desk staff. They are very gracious, friendly, and helpful. As first time visitors we had lots of questions and they were happy to take the time to help us out. My wife and I met my brother and his wife there. We were traveling from different locations and had separate reservations. Upon arriving were pleasantly surprised that we were in adjoining suites. With the same last name the staff figured it was not a coincidence and assigned us the adjoining suites. The staff takes pride in their work. The breakfast bar was also a nice feature. A nice selection of breakfast items to please everyone's tastes. We look forward to future trips to Mackinac City and will stay at the Best Western.

"Needs updating"
headvase_1799, 26 Septembre 2018

Have stayed here many times over the years. Disappointed this time. Needs some serious updating. Breakfast okay..workers could not speak English and did not keep up with demand (very busy) breakfast room. Room was dingy and bed was not the most comfortable. Great location. Had a waterfront room, nice view. Outdated everything.NO handicap parking available ,most of the handicap spots were not handicap vechicles! They should check on this we had a long walk to drag our luggage and the handicaps near our room were all filled with cars that did not have a hang tag or handicap plate!

"Overall Pretty Good !"
Lynn S, 24 Septembre 2018

Overall a good place to stay with the exception of the outside wooden walk way squeaking as people passed by. Hot breakfast was better than average and water front location was great. Beds were comfortable.

"Good stay"
travels_with_slick, 20 Septembre 2018

Room was acceptably clean, beds were comfortable, and staff were pleasant and efficient at check in and check out. The balcony and the beach were all clean and afforded beautiful views of Lake Huron. I did not eat breakfast there or use the hot tub or pool so cannot comment on those amenities other than they looked clean and inviting. Short walk to the ferries to Mackinac Island and abundant shops and restaurants.

"Pass on this place"
Lisa51042, 17 Septembre 2018

Had to be moved to a new room because there was an intense odor, hair (yes hair) in both beds, sheets had an odor as well as the towels smelling like burnt sugar. Also the AC didn't work. New room wasn't much better. Staff hung up on us twice (guess they were upset because we don't care for hair in our beds). New room wasn't much better and didn't even unpack because it was so unclean. We were told we could move to different room off the water, but we would have to pay the same as being on the water. Rude staff. Really disappointed and would never recommend this. Not what we were expecting for the money we had to pay. Could have stayed at a "motel" and had the same ammemities for half the money.

"Two night Stay"
Tom B, 17 Septembre 2018

Overall this was a positive experience. The room was clean and quiet. Check-in and check-out were quick and easy. Bed was comfortable. Plenty of hot water for shower. Breakfast buffet was great. The only thing that kept it from being perfect was the elevator. It is located were the two buildings that make up the property meet. The issue is that the two wings seem to be off by half a flight. That means to get to the elevator you either go up or come down a ramp. Walking it is easy but if you have a full luggage cart it is a bit problematic. Bottom line- would I stay there again? Yes!!

"Acceptable Tourist Motel"
atonge40, 14 Septembre 2018

I stayed at this motel a few days in September with my family. The good: -Front office staff was friendly -They have a clean pool and hot tub -The beach is nice -Rooms are adequate The bad: -The free breakfast is awful. You get what you pay for in this case. Eggs are terrible, sausage is cold. OJ tastes like battery acid. Fruit choices are laughable. -Rooms were cleaned, but look tired and worn. Almost had a film on them. -It's marketed as a hotel but it's actually a motel. You have direct access to your room from outside. -Beds aren't very comfortable -Pool is extremely cold Overall, this is a tourist motel that is acceptable lodging. No more. No less. Most of the hotels in Mackinaw City are like this. Many are owned by the same company. I wouldn't stay here again. But I also wouldn't stay in Mackinaw City again. If you want decent family friendly lodging for tourists in Mackinaw City, I guess you could do worse. Just have breakfast somewhere else. Anywhere else.

"Great stay!"
everdan2018, 13 Septembre 2018

We loved this place. Beach front 2 bedroom suite and great complimentary breakfast. Rooms and bathrooms are very clean and staff was friendly. Pool area is nice, too. We would return again to this hotel.

"Clean and friendly with a hot breakfast"
Buckeyeroadtrip, 11 Septembre 2018

The hotel is "l" shaped with one wing facing the beach and lake and the other facing the parking lot. It is next to the dock and within walking distance of the shuttle to Mackinac island, restaurants and shopping. Breakfast is served in a room over the carport - the space is large and clean with huge windows to view the lake. A refrigerator, hairdryer and coffee maker were all available in the room. An indoor pool was onsite as well as a large gathering room. The beds were comfortable, shower heads well placed for tall people and the room tv was an enormous flat screen. The staff was friendly, answering questions about the ferry. Discount ferry tickets were available .

"Best Stay In The Area In A Long Time"
halgenglobal, 10 Septembre 2018

I frequent the Mackinaw area multiple times a year. I've usually stayed at some other locations, often being somewhat dissatisfied or very disappointed. Our stay at this Best Western was the best stay we've had in the area in many, many years.

"Beautiful hotel, extra efforts by Manager Dave for my son and daughter-in-law's Anniversary"
MFA426, 09 Septembre 2018

My son and daughter-in-law were celebrating their one year wedding anniversary in the Mackinaw area. After I had a terrible experience very recently at another local hotel, I was somewhat reluctant for them, so I contacted the Manager, Dave, directly to inquire about recent reviews and hear real story. After our talk, Dave offered to work with his staff to add a few touches. The kids told me the following: they were greeted with a very clean room as well as beautiful towels arranged in heart and swan shapes! They enjoyed the hotel amenities and their night at the Best Western Mackinaw. I appreciate Dave and his staff's extra efforts. Thank you!

"Great location"
Sue J, 06 Septembre 2018

This very large room had two huge beds, furnishings were very nice, beds were wonderful. Very clean, mostly quiet. But we could hear people clearly talking next door. We had a lakeside room that had a small balcony with a wonderful view. Great location to shops and restaurants. Wifi did not work well at all. When i mentioned it to staff they just said 'sorry about that'. Average breakfast. I would recommend this hotel.

"great place to stay,"
Timothy S, 27 Août 2018

close to everything at Mackinaw City- Walking Distance and just blocks from boat rides to the Island, clean rooms, Great Staff. Good Breakfast, Great Pool and Hot Tub. Both were super clean. Right on Lake Michigan Beach

"Much surprised"
Wings22, 27 Août 2018

Don't usually at BW. This has me rethinking stayed here for two night's, and it was very nice. Check in went smooth. We had booked a lakeside room on the water, worth the money. Room was large and comfy and clean. Breakfast was good with good variety for all. Overall a good place to stay.

"Great Location close to Downtown"
tjmorgan1944, 27 Août 2018

Good hotel to stay in on Corvette Crossroads weekend as it's close to the show and next to the vendors. The rates are a bit high but I guess everyone else's were too. The rooms are very nice and some of the best restaurants are very close.

"Great location, Great view"
Nicolle Z, 26 Août 2018

I was here for one night and splurged on a room with the lakeside view. It was worth it. The room was large enough for 2 people but may be crowded for 4 (esp. adults). One sink and a separate toilet and shower make up the bathroom. We didn't stay for the break fast, and the in-room coffee was pretty weak. The view from the room is beautiful and even with the beach below, noise did not carry up into the room.

Gus A, 25 Août 2018

All was well until we saw a bug crawling across my daughters bed, and when I touched it, it exploded with blood! I then Googled what bedbugs looked like, and my heart sank as it looks just like the picture. We also noted small blood stains on our bed near our pillows. Upon doing more research on bed bugs that's a sign that the bed bugs were feeding on us in the night. We contacted the manager and he came to the room and try telling us it was from the bugs we tracked in from the beach. I contacted the Cheboygan Health Department, and explained what we have found and they confirmed our fears that it was most likely bed bugs! Our sheets also had ink like stains around the corners of the fitted sheets another sign of bed bugs. When looking at the corner of the box springs there was yellowish shavings that apparently occur when bed bugs shed. We found more bugs and we put them in a cup for the manager to come look at, but he refused he told me that he contacted an exterminator and would be taking care of it . He initially said there wasn't bed bugs but he contacted an exterminator?! He also told me they never had bed bugs in the 20 years that he's been the manager. The Cheboygan Health Department informed me that the Best Western purchased their own equipment to treat rooms for bed bugs! How curious is that! Obviously not a new problem! The health department contacted me August 22nd 2018 to let me know that room 109 was treated for bed bugs and the two adjacent rooms. Things happen, and I feel the manager should have admitted to the problem, apologized, and then helped us on what to do to prevent bringing them home with us! Thank God for the staff of the health department for all their help! This was an awful experience and I want to post this to inform the public. The manager offered to discount the room, but I told him I wasn't paying for a bed bug invested room! He promptly told me I had to. Cheboygan Health Department phone number 231-627-8850.

"One of the better hotels in Mackinaw City"
MichiganMom71, 24 Août 2018

Our family of 5 stayed here on a Friday night in August. The building is old, but they've done a good job of keeping the furniture new. Our beds were beautiful and comfortable. Our son slept on the pull out sofa and he said it was fine. The balcony overlooking the lake was nice (very small) but we especially enjoyed the fireworks display over the water after dark. The breakfast included was plentiful - the usual hotel options. Eggs were kind of runny, but you could pick from cereal, waffles, yogurt, sausages, pastries, etc. We would definitely return here is we come back to Mackinaw City. The problem with this town is that it does not have any newer, more upscale options so this hotel is one of the better choices.

"Room was nice, Staff & Parking left something to be desired"
ts0513, 23 Août 2018

Staff was uncaring about us feeling the bill was incorrect. The room cost $75 more than the same size room in the hotel down the street where we moved to. Parking lot is too small & difficult to move thru. But breakfast was great and the room was clean.

"This is always Mackinaw pick"
JessT580, 23 Août 2018

We had another enjoyable stay at Best Western Dockside. It is easy accessible to the ferries, shopping, and restaurants. We have stayed there many times over the years and always have a good experience. The front desk staff was helpful and friendly. The pool was clean. We were able to buy discounted ferry tickets from the front desk. We will stay here again!

"Worst hotel ever! "
ashley p, 23 Août 2018

1st we had to stitch rooms because there was horrible smell coming from the room. The second room was a better smell at 1st, but after getting my two year old and 1 year old settled in the room I? found bugs everywhere. Even in the plastic cup that were wrapped by the ice buckets! And even found bugs that were smashed on the celling! Then the light by the beds didn't work at all. Then I? found old hair ties, Bobby pins, and a old dirty sock! The was mold in the bathroom as well. I?t was late and my girls needed to eat and sleep so we stayed one night. But I? went down to the front desk and told them about everything and told them we not stay the second night! And they didn't charge me for that (so far I? will be checking my credit card statement though). They didn't seamed surprised or even apologize to us. I? will be contacting the head quarters of best Western and I? took pictures for proof!

"Excellent Staff & Service "
JANICE V, 17 Août 2018

My family and I had a two night stay at the Best Western Dockside Plus. We were welcomed into the facility by Nyeth at the front desk. She explained everything we needed to know about the Inn, including breakfast time and were to go for dinner. The Inn was very clean and when you phone the front desk the staff responds immediately to your needs. The pool area had towels for the guests and was free from scumb or mold. The breakfast had a nice variety and quite tasty, but the scrambled eggs looked as if they were made from a powdered egg mix. This is the only area that needed improvement. Needless to say, we really enjoyed our stay. Thanks, Nyeth!

"Close to the ferry..."
Eliz2375, 12 Août 2018

Stayed on the second floor...Room 220... and it was a decent room. I was happy to see a nice size fridge and working properly. Unfortunately, no microwave. Nonetheless, if I had a choice, I rather have a fridge. I loved the beach access and the property also has a pool and hot tub! Also, I read a previous review that their room had a damp smell. Luckily, our room did not smell damp when we entered. The AC (older) would blow a slight odor but it didn't bother me. Overall, we enjoyed the room and location of the hotel. It was nice to take the ferry to Mackinaw Island and leave our car parked at this hotel. Also, you save almost $10 on each ferry ticket bought at the hotel!!! Staff also friendly. You can do your own laundry on premises. Free breakfast buffet- decent.

"Great View of the Beach"
CarrieLynn1, 12 Août 2018

Location was wonderful easy to walk to everything. Great discount on Ferry Tickets. Nice walk out to the beach. Breakfast not laid out very well. Oatmeal was runny. Sausages were grey and fatty. Eggs (fake) still had the shape of the bowl they were cooked in. I don't expect gourmet for free but this was not great. The biggest complaint was that the room smelled so bad. I should have complained on the first day but didn't so my own fault. The room was so damp the sheets felt like they were wet which probably contributes to the smell. Talked to the manager who ended up giving us points for our complaint. But the smell would wake me up in the night it was so bad and I am not that sensitive to smells. I would not recommend any of the ground level rooms if they are all this damp. For the price it was not a good value. We paid large for an below average room.

Katie B, 09 Août 2018

It was a very nice hotel....and the view was spectacular.I also thought it was very nice that it had beach access from the hotel.The hotel also had discounted tickets for the boats going back and forth from the island.

"Good Stay"
Oliver Q, 08 Août 2018

Hotel was clean, beach was nice, workers were helpful, couple of large areas that could be used for ordering in food and eating in a group and the breakfast was ok (but it had a large area to eat in). Would definitely stay there again.

"Relaxing Stay"
Bergmensch_WRS, 08 Août 2018

My wife and I had a relaxing couple of days staying at the Best Western Plus Dockside Waterfront Inn. The Inn is located within comfortable walking distance from downtown and neighboring the Colonial Reenactment.

"Just Ok not great"
Delamy77, 07 Août 2018

Positive... nice lake front view Negative... bathroom was not very clean, wallpaper coming down and ceiling falling in. The included breakfast was terrible. Dirty laundry sat outside the lobby the entire time we were there. I expected a better room for the price and reviews I read.

"I felt like I was home on the Jersey Shore!"
mdonohoe22, 06 Août 2018

Overall, I was happy with the Best Western property. I even shared this when Best Western asked my opinion. Simple things to know, the daily breakfast is very good with many choices, but no rotation, as it is the same everyday. Go out one morning for breakfast. Second, we had two adults and five kids. Two bedrooms, two bathrooms and a sitting room. That rocked, yet the overall clean rooms were a little dated. The indoor pool was great for us, along with the hot tub. We also were on the beach several times a day. So, my rating of a four is what was mentioned and a few nit picky things, but overall, I would recommend this hotel.

"We got the last room"
V4VALOR, 31 Juillet 2018

We were in a bind on a last minute trip. There was only one room left which we booked around 5pm but we were still in Muninsing. When we did not arrive by midnight the attendant that booked our room called to make sure we were still coming. That was a great gesture and comforting to know they cared. We arrived at 12:18 and checked in. Being that we took the last room, the parking lot was full. We had to park in the other side. We arrived to our room. Given that it's not rated as a 5 star hotel, we didn't have high expectations of the room. The hotel is old, the age clearly shows but the room was decent, the beds we're comfortable, the shower had a good flow. Breakfast wasn't good at all. All in all, in the same bind, I wouldn't hesitate to stay here again. The staff is very warm and polite just the hotel could use some updates. The room was surprisingly quiet there were kids out having a bon fire when we arrived and we couldn't hear them.

"Perfect for family"
Renee H, 29 Juillet 2018

"I chose this property for my family, (husband, sister and her husband, and our mom) for the 4th of July because of the suite that sleeps 6 AND was LAKESIDE. It's not in the middle of the chaos but we had a beautiful view of the fireworks from our beach side room deck. Room was clean and everything in working condition. When you walk in, there's a sofabed, and a nice size bed. Then there was a small kitchenette area on the right and bathroom on the left, which separated the next area with another big bed. Off the back room is the deck over looking the beach. The breakfast was a hot buffet breakfast. Oh, and Star Line Cruise is within walking distance. My family wants to come here again next year, but bring more family, (for more rooms)."

"Would stay again"
Taunya A, 29 Juillet 2018

Was more than happy with the room and the staff. Would definitely stay again. Room overlooked the lake and the breeze off the lake right into our room was lovely. Breakfast bar had a variety of choices.

"Family Vacation"
lrev5, 29 Juillet 2018

Very nice hotel. Pleasant helpful staff. Room was very clean and the view of the lake was incredible! Breakfast was pretty good. Food was hot, fresh and staff was very attentive. Location was perfect, close to boat docks but not noisy. Close walking distance to shops and restaurants.

"Best western should be "good" western"
TheDixie, 25 Juillet 2018

Check in was details: the bathroom is very small and not very clean. The beds actually made us mattress was a normal mattress the other mattress was a 6 inch maybe memory foam mattress and very uncomfortable. The TV had no sound on several channels so we called the front desk and they sent maintenance down. He unplugged the t v and said give it several hours. Nope several hours later no sound. The breakfast, cluster of people around the area of the food... maybe spread the buffet out instead of jamming it in one area. Parking: gets tight at night and actually ran out of parking spaces that the front office had us park in the handicap space..The best part of the stay was the view from our patio looking the lake....all in all for the price I would not recommend staying here if all the rooms were like this.

"Laundry problem"
Annie7373, 23 Juillet 2018

Average stay; not sure why but the laundry was always piled up outside the back of the lobby area. We were told that if they are clean there is a plastic shower curtain covering them - ugh Not sure why they think that is ok

"Great Hotel"
pelkar, 21 Juillet 2018

I stayed for three nights during the week,in July 2018.The rooms were extremely clean,and the staff were great.I stayed on the lake side,on the 4th floor.The view of the beach,and of Mackinaw Island were great.The hotel breakfast was far better than advertised,and the first time I have used the service at any hotel.For a sub two hundred dollar room,it was better than I could of imagined.My children loved the indoor pool,and we could walk everywhere being so close to everything.I will use,and would recommend this hotel while in Mackinaw City.

"BUGS Everywhere!!!"
Bradbrandi, 21 Juillet 2018

WORST HOTEL EVER! I know there are bugs but I should not arrive to my room with the ceiling covered with bugs and along the baseboards. The manager called me and told me that if I open the deck door that's what happens, but all we did was Walk into the room. It was like the maid cleaned the room with the door open and let every bug in. If I wanted to be with bugs I would have camped!! Mosiquiotos, spiders with webs, LARGE brown bugs, just not what you would expect for $220 a night. They did switch rooms for us and there were less bugs. This just isn't a clean place. We checked out the next morning, not happy at all. Manager said he comes and vacuums them and can't control them by the water. If that's the case why didn't the maid do that when she cleaned the room! The bugs had been there for a while!!!! So gross! I guess I'm lucky they didn't charge me for my second night that we didn't stay after reading other reviews. Stay far away from this place. If you have a problem and want to check out the next day because of that, they should understand. Please see attached pics! This is only a snapshot of the bugs!!!!!

"Great hotel"
joannbelzyt, 15 Juillet 2018

This is a great hotel with good prices. Close to all the shops and restaurants. Very comfortable rooms and a good breakfast. The beach area is clean and a wonderful view of sunset. Very roomy area near the pool area to sit around and spend time with family and friends or just time to be by yourself. Have used this hotel before and will again.

"Mackinaw experience"
pvbuc, 12 Juillet 2018

We haven't been to the City or Island since 2005 and were happy to see how well kept the city and island were regarding landscaping, choices of restaurants, hotels, fudge shops and of course clothing souvenirs.

"Very clean and awesome beach"
CindyN1234, 12 Juillet 2018

We love this place. My family and I always stay at this hotel. Kid and Family friendly, very clean and awesome beach and breakfast. Walking distance to island ferry and city attractions. Kids love it...

"Great view, great location "
motorider105, 11 Juillet 2018

Rooms was clean, spacious and had s great view. The hotel is centrally located and within walking distance of anything you could need. Staff is friendly and helpful. Would recommend this place to anyone coming through the area. #lhadv

"Great View"
Janet W, 10 Juillet 2018

This hotel is located right on the water with some rooms having a water view. It is located next to the pier which makes a nice walk. The room was spacious, clean and well supplied. The one thing I would say is that you have to walk outside and climb many steps to get to their fine breakfast. They had several workers, keeping it well supplied. It is a large dining room. I would recommend this hotel to anyone who wants a convenient place to stay where you can walk to town very easily.

"Wonderful Hotel"
Angela B, 09 Juillet 2018

We are extremely satisfied with this hotel. We slept wonderfully. We didn't stay on the lake side and it was worth it to save some money. My SIL did stay on the lake side and her room was much smaller and not as pretty. The staff is so nice and the pool and beach are perfect.

"great place, nice location"
tw0d0gg72, 03 Juillet 2018

Nice hotel, clean, great breakfast, great staff. would stay again. great view of the lake, clean beach. needs more handicap parking by the elevator. Shopping across the street, close to main shopping strip.

"Nice visit"
runnermom43, 27 Juin 2018

We stayed at this property for 2 nights in a king room with a jacuzzi, the room was perfect and very clean. The breakfast was just what you expect for a free buffet, I stuck with oatmeal & coffee husband had a little bit of everything, he thought it was very good. Once again very clean breakfast area, plus it wasn't busy during our stay. We walked to Shepler's to catch the ferry, so location is great. We would stay here again, great location & super clean.

"Pretty average "
Aburns526, 23 Juin 2018

My husband and I stayed here for 3 nights in June. Our stay was pretty average. The room was nice and the beds were incredibly comfortable. The first room we were in was on the ground floor and had a dehumidifier placed under the sink. Even with that the room was so moist everything felt wet. The carpet felt wet to the touch as did the beds and the room smelled very strongly of mildew. After our first night we requested to move rooms and were moved to the second floor. Our second room was much better. Our balcony was free of spiders and pests which is a a big deal to me. The beach access was very nice. The breakfast was very crowded and didn't offer much variety, it was an average continental breakfast. The location was great, walking distance to town and they offer discounted ferry tickets.

"Friends get away"
William S, 22 Juin 2018

Perfect location for seeing the sites in Mackinaw City and getting to ferry for trip to the Island. Check in was efficient. Apparently several ad-ons so if elevator is needed to get to your room, quite a walk can be involved. Rooms were clean and comfortable.

nicole100k, 21 Juin 2018

We had a beach front room on the first floor and could walk directly onto the beach. The room was dated and the carpet was dingy (probably from the beach sand) other than that the room was very clean and had a large flat screen TV. Beds were comfortable. The hotel was close to everything and we could walk. Breakfast was good with hot and cold options. I would stay again but maybe on a different floor.

"Last minute trip"
amwmom, 20 Juin 2018

Got a king room for last minute getaway. Room was very congested, too much furniture plus jacuzzi, that all that was available. Room was clean but dated & loved towels. Breakfast was sufficient, I stuck to oatmeal.. Right on the beach, if you get lakeside room. All walls are paper thin, heard TVs & showers constantly. Walking distance from everything & staff was friendly . Shuttle to ferries, if don't feel like walking.

"Family trip"
Linda H, 19 Juin 2018

Ok hotel but would not stay here again. A/C did not work room had an unpleasant odor beds very soft and pillows were small and square so glad I brought my own. Grounds need to be serviced. Bathroom very small. This is the first time we have stayed in a Best Western so they lost us to their brand. On the upside the tv was great and the price was good.

"Excellent location"
shanlo2018, 18 Juin 2018

We were very impressed with the location of this hotel. It was located close to the ferry boats and downtown. It had private beach access, along with being located right next to a great fishing pier/dock. Our room was modern and clean. It had plenty of dressers/drawers for multiple family members! Breakfast was very good as well. What really impressed us was the cleanliness of the pool and friendliness of the staff! We will definitely book it again!

"Gateway to the U.P. Weekend"
Roger B, 18 Juin 2018

We planned our trip to the Upper Peninsula of Michigan during the recent Memorial Day holiday weekend. To avoid the rush, we chose to spend our first night in Mackinaw City at the best Western Plus Dockside Waterfront Inn. When we arrived, it appeared that many other travelers had made the same decision. We opted for a room with a courtyard view rather than the higher priced waterfront view. The parking lot was packed. The staff was courteous and had those of us waiting to register handled quickly and professionally. Our room was well appointed and clean. We found that a shower curtain was missing in our bathroom. After a call to the desk, a replacement was quickly brought to the room and installed. Our bed was comfortable. They provide a complementary breakfast in the morning. The breakfast room's location was wonderful, but with the number of guests in the hotel, the amount of food and the time it took to refill the supplies made it grossly inadequate. We chose to leave and find another place for breakfast.

"Good one night stay"
488lawrenceu, 15 Juin 2018

We were on the way to Mackinaw Island for a convention and needed a place to stay over night. The BW Dockside provided a clean, reasonably priced room with friendly workers. Breakfast in the morning was good and we were on our way.

"Very relaxing getaway!!"
dmoser2018, 14 Juin 2018

Family actually enjoyed included breakfast each day. clean rooms quiet location. close to all attractions. staff was very friendly, they helped with boat tickets to island and called for shuttle. very nice pool.

"Great Place to Stay"
Pam S, 14 Juin 2018

We stayed at Best Western Plus Dockside Waterfront Inn this past weekend. Staff was great, and room was clean and nice. Location was wonderful. We walked to the stores, and to the ferry to Mackinac Island. They offered a shuttle to downtown, but it was very close so we walked. The breakfast was a typical Best Western Breakfast. We would stay here again!

"Good for budgeted trip + accommodating "
Leo G, 13 Juin 2018

CLEAN ROOMS! Nice beachfront and lake view, clean pool area. Room was clean and well furnished. Interesting layout but I round definitely recommend. Breakfast place right across the street for those that don't like continental breakfast but couldn't recommend as I haven't eaten there.

"Very disappointing"
Jacquelyn L, 09 Juin 2018

Room faced a busy parking lot and open walkway, so HUGE problem with noise and bugs. Walls are very thin, so we could hear the conversation in the next room until after 11:00 PM after traveling all day. Dated décor and paint peeling from the bathroom ceiling. Breakfast looked unappealing, so we walked to a restaurant. WiFi did not work well. Staff seemed apathetic about their jobs. Overall, very unpleasant.

"Nice hotel"
Laura H, 05 Juin 2018

Staff was friendly and helpful. Rooms were quiet and clean. Breakfast was good—lots of options. It is also very conveniently located close the ferry. We were there in the shoulder season so it wasn't overly busy. We didn't use the pool but liked hanging out on the beach at night.

"Great Stay for Mackinac Island Races"
techyteacher1, 28 Mai 2018

Great service & breakfast. Short distance to Shepler's Ferry with Ferry Shuttle service at the hotel. The only issue I had was the memory foam bed was like sleeping on a rock, but out of all of the times I've stayed here, this was the first time I've had this happen.

"Closed for the season"
szellner, 27 Mai 2018

The room was average but would have been better if we had been able to go out onto the beach or even our patio. Much of the town was closed because it was off season and the Mayflies were horrible-which made you even less likely to walk around. The breakfast was tolerable but not stellar. If you have any issues with steps, do not stay here. There is no elevator and the breakfast is served on the third floor.

"Great Stay"
jandg72018, 24 Mai 2018

Very nice, clean and large room. The breakfast bufffet was very good with a lot of variety. Highly recommend. Great location close to ferry to Mackinac Island. Wonderful restaurants nearby. Especially recommend Nona Lisa Italian restaurant.

Kj D, 24 Mai 2018

Wonderful visit at best western dockside in mackinaw city. Room was clean and the front desk and housecleaning was great. Can't wait to stay again. Reservations were easy to make online and we got the room we wanted with a great view

"Great Accomodations and Price"
Lisa J, 23 Mai 2018

I had a chance to stay at the Best Western Dockside in Mackanaw City . The staff were helpful and friendly, rooms very clean, the breakfast was nice and the staff member kept up on trplenishing the food and beverages. Great price and great view of the lake and a short few minutes to catch a ferry down the block ! Hope to go back and stay again real soon!

"Deeply disappointing "
conniedonner, 21 Mai 2018

We hoped that our stay in Mackinaw City at the Best Western Dockside would be the highlight of our road trip from MInneapolis to Toronto, instead it was deeply disappointing. The hotel was extremely dated with decor from the 80s, our bathroom was terrible with graying grungy towels and there was no sink in the bathroom so you had to wash your hands, shave or brush your teeth in the main bedroom! Also, the lighting was very poor so you could barely see to shower. The disappointment continued with the breakfast the next day which was inedible. If was so bad that we decided to leave and actually had to pay for the next day regardless. We did not want to spend another day at this hotel :(

"Friendly staff"
jeppyroland, 20 Mai 2018

Friendly staff. Nice clean room with a lake view. Good price. Great location. I had a very long hot shower, good water pressure. Nice workout facility. No dumb bells though. Breakfast was your average continental, but I loved the dining room. Overall very good experience.

"The Best Time in Mackinaw City"
kimfriedman6, 14 Mai 2018

We came up to see the blue ice. This was our first trip to Mackinaw City in the winter. We had the best service at the hotel. The hotel staff was polite and always had a smile on their faces. The hotel was clean and the rooms were great. I will be coming back next winter.

"A Very Nice Place to Stay"
camellad2017, 12 Mai 2018

This Best Western was a great place to stay on the beach. The hotel was clean. Staff was friendly and helpful. Breakfast was good. We didn't experience any real problems, however, we never did figure out how to reset the clock to the proper time; we merely used our own that we brought with us rather than wait for maintenance to arrive and fix it.

"Great hotel, nice view"
tahumeni, 09 Mai 2018

My wife and I stayed for only one night and we didn't have any issues. I don't stay in hotels enough to give a critical review but the room was clean and everything worked. There was a great view from the balcony though the balcony seemed a tad on the small side. There was just enough room for a couple of chairs and a small table but not enough to really move around.

"Pleasantly surprised"
Sergeyontheroad, 30 Décembre 2017

The overall experience felt with a very positive and left me with a some sadness when I left, which is unusual for Best Western Hotels. Considering the price, it felt very good, starting from reception, to the room and all the way to all of the facilities. The room was large, comfortable and felt very thought through. WIFI was great, managed to stream a movie and download one at the same time. I was also impressed with the breakfast, a lot more choice and better quality than you expect for this kind of price. Very recommended!

"Great Beach, Friendly Staff"
randyandleah, 29 Novembre 2017

Clean, quiet and spacious rooms. The friendly staff went out of their way to make our stay pleasant. The beach is great for swimming and bonfires at night. The hotel is within walking distance of restaurants and ferry docks.

"They have a business center, it was great to use before heading over to the island."
cbabera, 20 Novembre 2017

Quiet rooms, with a in room refrigerator for our snacks and left over dinners. They included a wonderful, well-stocked breakfast bar upstairs. The pool and hot tub looked inviting, but we did not bring our suits.

"Best Hotel To Stay At In Mackinaw City!"
Yellowlab8, 20 Novembre 2017

This is the only hotel I would recommend. From the Front desk staff to housekeeping everyone is very friendly and welcoming. It is very clean and offers a beautiful place to stay. We have been coming here for over 10 years and wouldn't go anywhere else!

"Satisfied, for the price..."
TripMax55, 16 Novembre 2017

The stay was satisfactory, however that was with an off-season room rate. The facilities are good, the room was a bit "tired", needs to be updated. I believe it was an older section. Management needs to replace the sofa in the Lobby (really embarrassing!)

"Great Off Season Value"
OldPerson42, 06 Novembre 2017

We always stay here for the end of season Great Turtle Race on the Island. The motel is a great off season value. Wonderful rooms. Full breakfast. Walking distance to downtown and the Sheplers dock. The only downside is no public access Internet that I am aware of. Maybe they have wifi.

"Excellent Hotel"
GLrider, 04 Novembre 2017

I thoroughly enjoyed our stay at the Best Western. The room was large and clean. The bed was comfortable. The room had an awesome view of Lake Erie. I was quite impressed with how big the room was. The next time we are in Mackinaw City we will definitely stay here. My only complaint (I don't even want to complain about this but figure it's pertinent) is the staff was not overly friendly. They were very efficient but didn't have outgoing personalities. Not a big deal but they could interact with the guests just a little better.

"Never ever stay here!"
Justin S, 02 Novembre 2017

Worst hotel stay of my life. Hands down. Can't give explicit details because trip advisor won't allow me. So i will say from PERSONAL experience...there were bugs. Which i won't reveal specifically. I'll just say they could possibly survive a nuclear holocaust..... Management was rude and insulting. We were on our honeymoon and were forced to come home 2 day's early with no reimbursement for the time we didn't stay. In addition the corporate response was of no assistance. I fear for the health of anyone planning to or is currently booked here.

"Great Location and Offerings"
Wanderingwindsorite, 31 Octobre 2017

Our room was spacious with a bar fridge, coffee-maker, wifi, balcony, HDTV and an extremely comfortable bed. The hot breakfast was great; however, you do have to walk outside to get to the room on the second floor. The indoor pool looked inviting. Plenty of free parking and you are within walking distance of downtown.

"On the road"
dobskier, 30 Octobre 2017

Back from the Grand on Mackinaw Island and needed a room. Last minute check in and the gal at the desk was great. 3rd floor room on the bay was awesome. Nice place to stay, walking distance to the down town tourist stuff. But back to reality... true 5 star hotels cost a whole lot more. We would stay there again.

"Family Fall Weekend"
Kim A, 30 Octobre 2017

The Best Western Dockside was the perfect choice for our family. We received adjoining rooms as requested and Ann Marie was wonderful upon check in and out. It is with in walking distance to lots of shops, restaurants and the ferry docks. If we travel to Mackinaw City next fall we will stay there again.

"Clean but needs updating"
delhorbe, 28 Octobre 2017

The bedroom area had a sleeper sofa, coffee table, small table with 2 chairs to eat at and 2 queen beds along with a large Tv cabinet and a bench. The chairs and the sleeper sofa needed to have the cushions replaced (both broken down and uncomfortable). There was also a closet with hangers, along with ironing board and iron. Great view of the beach and water from the very small balcony. The bathroom definitely needed updating. We were not in the room very much and only stayed 2 nights. There were plenty of towels and washcloths. There were lots of dead flies in the open area by the ice and bottled water machines. you would think that they would get vacuumed up once a day.

"Very nice place to relax"
Brandon M, 28 Octobre 2017

My family stayed here on 10/25/17 during our vacation of Michigan. The motel was very clean with very nice rooms. The staff was very friendly and helpful. The pool was nice and warm. Which was much welcome since it was a cold night. The only downside is we had to go outside after leaving the indoor pool area to get back to our room. Not a deal breaker by any means but just annoying. Would stay here again the next time we are in town. Funny thing as I write this review I see the rooms are going for $700.00. I booked online for $86.00. Nice place but not worth the current $700.00 price tag.

"A Great Place to Stay!"
Rodger S, 26 Octobre 2017

While traveling to Mackinac Island, my wife and I checked in at the BW Dockside as it was close to Sheppler's Ferry. I was amazed at the wonderful discount we received! We had reserved a court-side room and was thrilled with our room! It was a suite! Very clean, excellent staff, great beds! The breakfast was fantastic! Ample food, great variety! Also, there are great places to eat nearby! Highly recommended!!!

"Close to town and comfortable"
Travelguyvt, 26 Octobre 2017

Nice location for exploring the town of Mackinaw City. The hotel was a pleasant experience to stay. The staff was friendly and the location is a short walk to town and all the ferries that go to the island. The indoor pool and hot tub are great to refresh after a hot day. In the morning they have a large breakfast with plenty of food and seating. Behind the hotel is a nice sandy beach you can relax and swim. The room is typical of a Best Western, the bed was comfortable and clean. There are plenty of options for sightseeing and exploring the town.

"Secnd day of 76th Birthday Trip"
buchster2, 23 Octobre 2017

Stayed her on the 2nd night of my 76th year Birthday trip.. Was able to get our room in good time. Very nice room but bathroom area is fairly small. They should replace the toilet stools with higher ones so you don't feel like you are setting on the floor. Was surprised seeing a lot of Amish couples there and found out they were from the area in Ohio that we go visit a few times a year. They were on a tour bus trip. We seen several of them on Mackinaw Island too.

"Beautiful sunrise view over the water"
gb_JLS, 23 Octobre 2017

I stayed on 10/21/17 and really enjoyed the stay. The room was comfortable, clean, and tastefully decorated, but the best amenity by far was the view! I had a waterfront view room and in addition to the watching the fantastic sunrise from the balcony, we heard the waves crashing on then beach when the door-wall was open. In the evening a bonfire had been set on the beach and after our day of site seeing in the UP it was a blessing to relax in the evening by the waterside with a fire. Will stay again and next time I'll plan a longer trip so I have more time to enjoy the hotel.

denisej113, 23 Octobre 2017

Hotel could have done better at senior rates. Felt we were a burden to deal with when we presented AARP card. I found better deals elsewhere in the city at a much better rate. Next trip to the area will be with more scrutiny.

"Very disappointed"
davidfV5001JH, 19 Octobre 2017

Looking at the hotel on the website the lobby looked very spacious and very high class. However, it was nothing like that. Very small and not very welcoming. The person who worked the front desk was very rude and didn't even say hello. The rooms okay but again they did not depict the pictures on there website. Also it being called a hotel I assumed the entry doors would all be on the interior of the hotel, but all the rooms were on the exterior of the building. So I constantly heard people walking by or cars. The beds were very comfortable and included a hot tub but we did not use it. The breakfast was horrible even though there sign stated "voted best breakfast". First off the coffee machine broke and they would bring out a pot of coffee about every 15 minutes for approx 30 guests for breakfast. There was one lady working the breakfast bar and she seemed clueless. Maybe she was just frustrated because so many people were upset about no coffee. The only good thing was the waffles u made yourself. The breakfast sausage was barley warm and tasted like nothing I've never had before. And not in a good way. Very strange taste to it. The other weird thing is the room the breakfast was served in. Every now and then you could feel the whole room move. Can't explain it other than it seemed like the whole room was being blown around. Very strange. When we checked out myself and several other guests had to wait about 10 minutes before anyone arrive at the front desk so we could check out. When we did check out the workers were just as rude as when we checked in. Did not say thank you or goodbye. Very disappointed. I came here about 10 years ago and it was much better. Next time I will definitely check trip advisor before booking. I see other people had the same complaints.

"Go back every October"
Sharon H, 17 Octobre 2017

This is our favorite place to stay year after year when we visit in the fall. You cannot beat the lake view, good breakfast, nice room, warm pool, and good prices in October. We will continue to choose this hotel.

"Poorly planned when it was built."
Carol K, 17 Octobre 2017

The rooms here are quite nice. Newer and updated. It looks clean as long as you just look and don't check. The rim of the shower hadn't been touched for a LONG time...maybe never. There were gaps under the doors in the rooms...that lead directly outside. The most annoying feature was the fact that you MUST walk outside along a third floor walkway to get to the breakfast area. The morning we ate there, it was windy, and raining. Considering that it is Michigan, and the location of the property, I would think someone wasn't considering this when they designed this building. The front desk was friendly and accommodating.

"Nice Place"
Jannydd, 15 Octobre 2017

This was a nice place to stay with an adequate included breakfast. I called to check on rates and they agreed to match an online quote. When we signed in I noticed she was charging more for the room before taxes were added. I reminded her of the rate and she agreed. I noticed the price being charged, before taxes, was almost $20 higher yet. I brought this to her attention and she re-entered the rate again. It was still $7 higher, than the agreed upon rate, but I just let it go. I still have to check my account and make sure I wasn't billed 3 times. We had asked for a waterfront room but put way to the north end. It was not the best view. We traveled a few blocks south for the next night. The hotels, a few blocks south, do offer better views which are closer to the water. We wouldn't stay at this property again because of the rate issues and view.

"Not Impressed"
Michael W, 15 Octobre 2017

This is an average hotel. The breakfast was okay except the sausage had a peculiar taste. The staff at the front counter was not that attentive. Promises were made that weren't kept. The hotel is on the lake but still charges premium rates when the cooler weather sets in, probably average for the area.

"Room was OK but the service not"
dhz_tlv, 12 Octobre 2017

I stayed in the hotel before spending a day in Macinac Island. At this time, the hotels are not fully booked since it is the end of the season. I got a waterfront room, which was very nice. There was a view of Lake Huron from the balcony of my room. The property looks to me like a motel that has een upgraded to be a Best Western Plus. It has external corridors, but an elevator was added, which assists those living in the higher floors. The sync was in the room and not in the bathroom (like in older motels). The beds were published as Queen sized, but looked to me like double beds. Nonetheless, the room was reasonable, and quiet. The hotel is also close to the ferries to the island. Breakfast was reasonable, though falls a little short from other hotels in the same standard. My issue with the service is mainly at the reception. The receptionists were not friendly, and it seemed like they are obliged to give service, but do the minimum they can. Some of them seemed not to know basic tourist information about the ferries to Macinac Island (which bring there many of the visitors). When I checked out I inquired about the discount they offer on ferry tickets purchased at the hotel. The receptionist tried to evade from selling me a ticket, didn't seem to be familiar with the schedule of the ferries (which I read in the brochure she handed to me). Then she said, you are military, they will sell you cheap tickets. I told her I was not (I am not even American), and then she said, that their ticket will be cheaper and sole it to me. When I asked if I could keep the car in the parking lot until I return from the island, she said that no and directed me to the ferry's parking. Why the hell should I have stayed in this hotel if I can't even keep the car there until my return from the island (since the ferry's dock is a walking distance from the hotel), and especially when the hotel is far from being full. I just think of the opposite service I received from the Hampton Inn at Niagara Falls, where I was allowed to keep my car in their parking lot for as long as I want on the day I checked out.

beckyvanstensel, 12 Octobre 2017

Our room opened up to the beach and a view of the lake. Seagulls walked up to the deck to have a look at us. The front desk offered discounted tickets to the ferry, and a buffet breakfast was included with the price of our room. This is the second year in a row that we have made this trip and stayed at the same place because we liked it so well.

"Annual color tour to Northern Michigan"
Michael S, 12 Octobre 2017

We made reservations at the Best Western in Mackinaw for the first night of our annual color tour to the UP. I can't tell you how surprised we were when we walked into the room. The room was more like a suite, with an adjoining are with a couch and TV. The beds were very nice and comfortable, and the room was very clean. The hotel is very close to downtown so we could walk anywhere we wanted to go. Will definateyl stay there again.

"Convenient Location"
Keys4Two, 11 Octobre 2017

The location is very close to the ferry to/from Mackinac Island, so very convenient. And we were able to walk to a few shops and restaurants, which was also great. The rooms were clean, although a bit worn. The temperature in the room was difficult to make comfortable - it was too stuffy. Everything in the room seemed to work fine. The breakfast was average - institutional eggs, runny oatmeal, chopped fruit that was one level above canned; coffee was very good though.

109galenp, 11 Octobre 2017

beds very comfortable and although the hotel appeared to be fully booked we did not have any issues with noise. Convenient to both ferry docks for a trip to the island. Could walk or bike to ferry lines. Also, short walk to downtown and eats. Nice to be right on the beach and hear the waves rolling in. Very clean and comfortable.

"Fall Get away"
jodic960, 04 Octobre 2017

We come to Mackinaw City every year for our fall vacation. This year we decided to stay at the Beat Western express. We were very disappointed with the view. We had a view of the drainage pipe into Lake Michigan. The beds were hard. There was trash from the previous guests at the head of the bed on the floor. The wall paper is bubbling off the wall. The breakfast was so bad we went to a different place to eat. Will not rebook fir next year. The only saving grace for this hotel is the amazing staff.

"Great experience!!"
care4many, 04 Octobre 2017

We stayed by BW Dockside Mackinaw this past weekend. It was our first stay with them. We had a room over looking the water. The room had been recently renovated and new beds which were like a memory foam mattress? VERY comfortable! Everything was very clean and neat. Met our gal who cleaned our room and very sweet. She is from Jamaica. We had been to her homeland so had something to talk about. I had called ahead of time as was concerned about the beds as have back issues. All Staff was very pleasant and accommodating. Breakfast buffet had enough options to please anyone. Loved being close to the pier to walk and close to the shops as well. My husband loved the party store across the street for a milk run to go with the fudge ;-) lol. Refrigerators and coffee pots in each room. The bathroom is split so sink is not inside bath. Outside entrance. There are elevators. We did not use the pool or hot tub but it was very clean and overall we were very satisfied and will definitely come back!!

"Great hotel and great situation"
GlobetrotterSurrey, 04 Octobre 2017

The hotel is situated just a few minutes walk from the ferries to the island and from resturants etc. We had a wonderful lake view room with balcony which we were delighted with. Rooms are clean and comfortable and the breakfast was good. Discounted tickets for the ferry can be bought in reception and if you do not want to walk to the ferry , the ferry company runs a free shuttle.

"Best place!"
User, 30 Septembre 2017

Our room was awesome, staff were so friendly, great breakfasts. This is THE place to stay in Mackinaw!! We have tried other hotels in the area but this is our favorite place to stay! Listening to the waves right outside our room was so peaceful.

"Good off season visit"
Adagramp, 28 Septembre 2017

Room was comfortable, clean and well furnished. As with most older properties, too few electrical outlets. Breakfast better than average, clean and constantly restocked. Plenty of tables, but expect it's very crowded in summer. Only one elevator for spread out facility, but glad there was one.

"Good price"
MacPlymouth, 28 Septembre 2017

Was very happy with the price of the room. We did not get a lakeview romm. The rooms were very clean. They were very darkly decorated. Made me feel depressed. Check in was great, very friendly and the offered great price on the ferry to the island.

"Mackinac City Gem"
LCsnowbound, 27 Septembre 2017

This is a very nice hotel close to the downtown and near the docks. It has a beautiful beach, plus a pool. The rooms are very clean and the beds are very comfortable. If traveling to Mackinac City or to Mackinac Island, I would highly recommend the hotel.

bcreff, 26 Septembre 2017

We stayed here on our way to Mackinac Island. The hotel is nice, the people are nice and it is very close to the ferries. Some of the rooms are a little bizarre, almost like dungeons, dark and underground. Parking can be a hassle, but you can leave your car here if you go to the island. My biggest beef has to do with the Breakfast Buffet, they are a little too frugal on it! They had no fresh fruit, only canned fruit cocktail! Yuck! For the prices they charge they can do much better on the buffet.

"It's ok - but the location is great"
RachaelMarie, 26 Septembre 2017

We stayed here for part of our family vacation. I have a husband and 6 and 7 year old. We had a room, with a balcony, facing the water, which is beautiful to wake up to in the morning. The doors are all outside (i.e. there are no interior hallways to your room). To get to the pool or breakfast, or fitness center, you have to go outside. The pool was warm the first day, and the second day it cooled off. There were lots of chemicals in the pool and my 12 and 13 year old nieces kept washing out their eyes. I also had to wash out my 6 year old's eyes. The hot tub was nice. The rooms are a bit dated, but you have a candy store and ice cream across the street, as well as a mini mart, which sells great deli sandwiches and wraps and pizza. It's also only a few block walk to the little shops, night time laser show and the attractions. There are no microwaves in the rooms, so you are stuck walking to the lobby area if you need a microwave. There are fridges in the room. The staff was friendly. The breakfast left something to be desired. I had raisin bran and yogurt every morning, and there were fresh apples for a snack for later. The kids liked the donuts, cheerios, frosted flakes, and of course waffles. The eggs, sausage, biscuits and gravy are standard hotel quality. You have access to 3 water parks, which we did not do because the weather was so beautiful.

shiln2, 20 Septembre 2017

Love the location. Rooms always clean. Pool is great. Service always right there when asked. Within walking of all stores and restaurants,ferry's, and trolleys. Beach has great view and usually clean.(unclean from visitors not hotel).

"Great Room ..Awesome View!"
Pamela C, 19 Septembre 2017

We are very impressed with this Hotel! Had a room that look out over the lake with walk out onto the beach. It was nice to sit out on the private patio and enjoy the view. Room was clean and very comfortable! Location was great to get out for a walk ! Check in was easy and the staff very friendly! Breakfast in the morning had plenty of choices ! We are planning on returning next year for a longer stay to enjoy all that Mackinaw has to offer!

"Excellent stay"
sherillp2017, 19 Septembre 2017

Everything about this hotel was awesome it was clean it was neat well-kept service was great some of the best westerns in the city where we live could take some lessons from this one it was awesomeWill definitely stay again

"Great place"
Colette R, 18 Septembre 2017

The room was very clean and the service was friendly. We stay here every year and have for many many years. I'd recommend this hotel to anyone and everyone. We've come up with family and as a couple. We even got married on the beach at the hotel 5 years ago.

"Perfect view"
jmsdlb, 17 Septembre 2017

We stayed on the guest floor which walked out to the beach. The weather was perfect, so we sat in the lounge chairs provided & had some adult beverages. The jacuzzi in the room was very nice. We slept with the patio door open, which may not have been the safest thing to do, but we felt comfortable having only the screen door closed. We stayed at this hotel 20+ years ago and enjoyed it even more this time. You can get discounted tickets for the ferry at the hotel also. Staff was very helpful & friendly. Bed was very comfortable also. Breakfast was one of the best on our 7 day road trip

"Not The Best Western I Expected"
Edisit2001, 13 Septembre 2017

We won't be returning to this location. The facility was basically an upgraded old motor inn with outdoor room entrances. The floors in the room squeaked and popped. The AC was very noisy when running. The breakfast consisted of tub of powdered donuts, some cereals, bagels, soupy gravy and soggy sausages. The room above us was very noisy with the sound of people running late at night and early in the morning.

"Normally give a 5 to this Hotel"
Kay P, 13 Septembre 2017

We have stayed at this Best Western (and others) and would normally give a 5. This particular visit, we were disappointed by the breakfast buffet, and the staff was not quite as friendly. Love the little patio with table and chairs.

"Very nice place to stay"
Jim1932D, 12 Septembre 2017

Everything was good. the room was nice and BIG The breakfast was better than some other motels. the location was good and sevice by staff was good and friendly. Will plan to stay there again when we make a stop at Mackinaw City.

"Good and Not so good"
Marg L, 12 Septembre 2017

A better than average place in this resort city but they need work on their staff as to friendliness, hospitality and efficiency. Room was nice and breakfast better than average. Room rate was a good value on one night of our 2 night stay, but overpriced for the second one.

"Rude staff and malfunctioning heater"
kimberlyt620, 11 Septembre 2017

Staff was extremely rude upon check-in and check-out. Reported that our heating unit was making loud squealing noises and not functioning properly; had to report twice and the unit was finally replaced on the 3rd day of our stay. No apology, and no offer to move us to another room even though we paid full price. Our friends had a double room and one of the made-up beds had only a box spring with no mattress.

"Summer vacation 2017"
Jeanette R, 05 Septembre 2017

We enjoyed our stay at the Best Western Dockside in Mackinaw City. We had a great room with a balcony facing the water. We loved listening to the waves. We had a great view of the ferry boats to the island. Will definitely stay at this hotel again.

"Family getaway"
Abby M, 05 Septembre 2017

This hotel is very close to downtown as you can get. The room was clean and the pool was warm. The hot tub was hot! The pool could use a good scrubbing on the tile. Check in was smooth and easy. It is a bit of a walk to get breakfast or the pool and you have to go outside to get to both. We had a lakeview and the beach was clean.

melissa d, 05 Septembre 2017

Such an adorable room. We stayed in a suit with a door separating two rooms and it was very quite. Balcony's were small, but anything bigger and it would be scary to walk out. Bed was comfy, pool was nice, breakfast was ok. Didn't interact with any staff, just the way i like it.

"Great facility"
Lillian S, 05 Septembre 2017

If you plan on going to Mackinac Island and spend a day or two in the area, I recommend staying at this place. Very reasonably priced, breakfast included, walking distance to the downtown Mackinaw City and has a pool and the beach is just on the other side. The only downside was the reception staff. My father in law, whose English is limited, was trying to get help setting up the internet. I understand that he had a strong accent and it was difficult to communicate. I came to his assistance when I realized he was at the front desk and the ladies had the audacity to say, in front of me, "We don't speak Chinese". I promptly told her he didn't speak Chinese but was Korean. The other employee then said, "Ching Ching" . Very unprofessional and upsetting for me. When the issue was addressed, of course they denied it. Other than this, the hotel itself was nice.

"Nice Location"
Anne S, 05 Septembre 2017

We had a lake front room at this hotel. The view was beautiful. However it was a little cool during our stay to use the beach. It is convenient to restaurants and to both ferry docks if you are heading to Mackinac Island or on one of the lighthouse tours offered. Easy walking distance to downtown and the shops there. Rooms are large and nicely decorated.

"Nice Hotel, Good Location, Clean"
Bordenbunch, 31 Août 2017

We just returned from a two night stay here. We had tried to get rooms on Mackinac Island for the Flower and Garden Show, but everything was booked. Our room was clean, quiet and comfortable. It was directly in between both ferry lines and close to several restaurants. Being directly on the lake was spectacular and fortunately, our room faced the water so we were able to hear the sounds of the water all night long. My only complaint about the room was that the mattress was not very comfortable. You could feel the metal edge when you sat on the side and the pillow were ridiculously small. The breakfast room was large but the food was just ok. We did not use the pool area at all. Some of the staff was very friendly while others were not. Overall, this was a good stay for what it was.

"Great value, excellent staff!"
Renee H, 27 Août 2017

Nice hotel, on the lake. Very large rooms and friendly staff. Great location, you can walk all over the city and even to either of the ferries to Mackinac Island. Breakfast is standard hotel fare, not great, not bad - but for the price of the room and to feed a family of four, it is a great value. Staff found my daughter's forgotten favorite stuffed animal, kept it safe for us to retrieve on our return drive from the U.P. This was priceless!

"best western dockside"
Carol P, 26 Août 2017

very good value for money. breakfast is varied and food good big clean, bright room with view of water. had a balcony waterside room and it was nice to see/hear the water and birds and boats/ships on the water. room was big and had a lot of lighting options. Clean and friendly responsive staff.

"Great Family Hotel"
MissSarah1980, 24 Août 2017

I have never been so impressed with a Best Western! The hotel is right on the beach, our room had a balcony and was very clean. We will be coming back with the kids as this is a great hotel for families. The only aspect of the booking that we were not pleased with was the hotel front desk staff. The have no regard for pleasantries or customer service. Staff at this hotel are seasonal from out of the country, kind of disappointing to spend money at an establishment that doesn't hire American workers. It seems that most businesses in Mackinaw employ staff in this manner, you will see run down hotels in the area that have been (poorly) repurposed to house seasonal workers.

"Great Stay"
E9599CYleek, 21 Août 2017

We had a wonderful stay. The bed was comfy and everything worked properly. The staff was very friendly and helpful. The room decor was really nice and appealing. The location was absolutely perfect. The breakfast buffet needs some improvement and needs some attention.

"Great place"
Shirley S, 21 Août 2017

We stayed at Dockside for 3 nights. They allow fures to be built on the beach at nite at designated areas..We met some pretty amazing people who invited us into their group to socialize and talk. It was awesome. The breakfast bar was very good. Very clean and always well stocked. Hotel room was good. I am not a fan of the sink being in the open -not in the bathroom. We had the beachfront view and the balcony was awesome to just sit and look at the gorgeous water. Perfect location to walk to the shopping and bar areas as well as the water boats to get over to the island.

"Best Western Plus Dockside Mackinaw, Mi"
V5966ZJcarlt, 21 Août 2017

Over all satisfaction I would say is good. The property was clean, well furnished and the staff were friendly and eager to help in any way they could. The location I thought was excellent. Just a short walk to the ferries, shopping and several restaurants. The only negative was the internet. My first night I almost never got on line and when I did it was impossible to get to any web sites. Next morning was the same. After we returned from the Island that afternoon it had improved but later on that night I experienced the same problem. If you do extensive work on the net I would say that this B/W wouldn't be your best option for accommodations. Besides the net being a problem it was satisfied with the facility.

"Very family friendly, clean hotel."
shutc13, 20 Août 2017

The front desk staff were very friendly and helpful. The hotel is a little outdated, however the rooms are very clean. The hotel sits on a little beach which was great for the 5 kids we had with us. It's within walking distance of the ferry over to Mackinaw Island. The pool is nice. The only reason I am giving this 4 stars is because the hook in the bathroom fell off the first day and I asked them to come and fix it and they never did. We would for sure stay at this hotel again.

"Anniversary Vacation"
flydoc91, 17 Août 2017

Wonderful location and nice room with a Jacuzzi! Staff very helpful and friendly. Close to shops, dock for ferry to go to Mackinac Island. Complementary breakfast was very good - that is not true at all hotels with such a perk. An overall great experience.

"Michigan road trip"
rickcall731, 16 Août 2017

Stayed 3 nights. Perfect jumping off point for upper Michigan and Mackinaw Island. Clean and comfortable. Reasonably priced. Easy walking distance to ferry, shopping and dining. Pool, laundry on site.

"Very nice!"
Theresa B, 10 Août 2017

This is the second time we have chosen to stay at a Best Western for vacation and we are pleased again! Our room faces the beach and has a balcony I love being able to sit outside and listen to the waves. The rooms are clean and spacious. The breakfast was very good, we love to eat a good decent breakfast before heading out for our day. I would definitely recommend this hotel.

"Only Good Qualities - Comfy Bed & Beach Location"
williama758, 10 Août 2017

This is definitely a lower-grade hotel without a lot of attention to amenities or customer service. The only redeeming factor during our stay was the very comfortable beds & pillows and its location on the beach for swimming & sun bathing. The hotel definitely needs some attention in the rooms themselves.

Travel1ngnana, 09 Août 2017

We had a lovely room with a balcony overlooking the lake. It is very close to the ferry docks; we bought our ferry tickets at the hotel to get a discount. The staff was helpful and we would definitely stay there again.

"Family vacation"
Sherry M, 09 Août 2017

Our rooms were very niice and clean. We had lakeside lower level rooms so we were able to walk out to the lake. The breakfast bar was good with plenty of choices. The hot tub was spacious and the pool was clean and warm. And, the hotel staff was friendly. We would definitely stay here again!!

ebustamante72, 08 Août 2017

The hotel is very outdated, not sure what style they are going for, but could use some serious remodeling...we paid almost 200 with a Jacuzzi in the room, which was nice except when I was filling it I found a hair, yuk! Plus the timer being on the other side of the room makes no sense, we had to get out every 15 minutes to turn it. The bed was comfortable so I cant complain about not getting any sleep...Bathroom was clean. Breakfast the next morning was meh...large selection but lacked flavor. I only served a biscuit with gravy on top and sausage because I cant eat eggs but man, no flavor at all! Even the orange juice had a funny flavor, like not enough sugar...I wont be going back to this hotel since there are others that I could try and maybe like a whole lot better...

"Lake View "
AndyKansasCity, 02 Août 2017

This is an older BW, but it's updated, clean, and comfortable. We had a lake view room with access to the sandy beach adjoining our patio. Nice selection of food available for the complimentary breakfast. Conveniently located near shops, restaurants, and the ferries. The desk clerk ordered our ferry tickets with the online discount and charged them to our room. The parking lot seemed to be full most of the time. We left our car parked and walked where we needed to go.

daisygirl46, 01 Août 2017

I would highly suggest a lakeside room! Maybe a bit more expensive but worth it for the view and comforting sounds of the waves splashing on the shore. We enjoyed the beach and our room was clean and comfortable.

"First Time Visitors"
tapsurvivor, 01 Août 2017

The hotel was extremely clean, the staff was courteous and inviting, and the location was great! The pool are is very clean and lighted well. The beds were extremely comfortable as was the room. We were close to the elevator on the 2nd floor which was convenient. There were also ample amounts of ice machines, drink machines as well as snacks.

"Wonderful service, location, rooms!"
Cathy K, 31 Juillet 2017

Booked through Mackinac Island's tourism site and was not disappointed. The hotel upgraded our room. The room was spotless and comfortable. The staff was so friendly and pleasant. We arrived early but we were able to do all of the paperwork and get our ferry tickets. Hotel is on a sandy, beautiful beach and within walking distance of the ferry, shops, restaurants, etc. The breakfast was delicious and had more options than I have ever had at a hotel. We will be back!

"Dated but good value"
mackster101, 31 Juillet 2017

Great location easy walk to restaurants and to ferry service. Get a room facing the lake, awesome view. The rooms are very clean and comfortable. We were in room 207 which is right above beach access so very noisy. The bathroom is small and dated with the sink in entrance way. The beds are comfortable. Very good value for the 119 price

"Favorite place"
Tiffany H, 26 Juillet 2017

Love this hotel. I go with friends and then again with family. Beautiful view. On the water. Awesome beach area. Never get in my car as everything is in walking distance of this hotel! Will be back at least once a year.

"Best Western Dockside"
K1643QJdaver, 25 Juillet 2017

Great location for access to restaurants and shops. Water side is great for morning sun. Good shelter walking from room to amenities during rainstorms, staff is very friendly and helpful. Family used the game room a couple of nights and staff was very supportive in allowing food for our party.

"Nice Family hotel"
titly_13, 24 Juillet 2017

We stayed in this hotel for 2nights. We had 2 rooms. We visited with our parents, hubby and the toddler. We had waterfront rooms. It was so serene. We enjoyed sitting in our balcony sipping coffee while reminiscing old times. The rooms had refrigerators and microwave which made life easier with the toddler. They had complimentary breakfast which was fairly good. We enjoyed the freshly cut fruits. This hotel is very near to the dock where you can take boats to go to mckinac island. The boats company sends free shuttles to pick up the guests. The front desk was helpful too.

A6352XEkimp, 24 Juillet 2017

Location is great and close to downtown. Bottom room leads right to the beach which was nice. Beach was nice and was nice to swim in. Room was clean. Breakfast was good. Rates are high for the weekend. My rate doubled from Thursday to Friday.

"Good hotel right on the water"
Steve P, 24 Juillet 2017

This hotel was good and room was large. We got a king bed room on the lakeside and so we also had a private balcony that faces Lake Huron. This made the room larger and you can't beat the view. There is also a private beach for this hotel. Best Western hotels can be hit or moss but this one is mostly a hit. I do quibble a bit over room rates but it is Mackinac city. There is also a free breakfast buffet with a good selection. Shopping and restaurants are all within walking distance which is always a good thing.

"Peaceful getaway"
Arlen L, 20 Juillet 2017

The room was very clean and was serviced well during our 3 day stay. We enjoyed the complimentary breakfast too. It was extensive and had quite a variety compared to other hotels we have visited. The hotel was in walking distance of the town's activities but wasn't in a noisy area.

"Terrible Experience Rude Staff"
Michelle19852008, 20 Juillet 2017

My family and I called days before arrival and confirmed a 2 bed, pull out sofa with court side and had the lady verbally confirmed twice. They were kinda rude on the phone when placing order over the phone. I wanted to stay at Clarion but it was too expensive so I called here instead. We were treating the kids to a road trip. My family and I are from Canton, MI so we drove along way to come here to be closer to Mackinaw Island. Day of arrival staff provided us with room only to find out we had the wrong room.So I called downstairs and the woman said to me"maybe you dont remember what you order' I said to her "I am a very educated woman with a MSW and I do not appreciate the disrespect let me speak to a manager: Mind you we raveled with our two kids about 6-7 hours to arrive to this! So then I said please just let me speak to a manager she told me the manager on duty was not there. So I then said can we please have the room we ordered she said we do not have that room as of now but if you pay extra.I can give you ocean view. I then said no, why would I pay extra.So I asked for my money back after she preceded to argue with me she then told me. I could not get my money back per policy of 3 day hold. I told her then she is going to have to get manager or local police to settle the matter because the room we paid for and confirmed is not what we received and I am not paying more money. Then she finally refunded my money and we left. I have never in my life been so mistreated and starred at by the whole front desk staff (while giggling, which then lied to and was told Anna the front desk manager who all the sudden popped out the back room okay the refund but remember they said manager was not on duty ) . I I left my family and I and went to Clarion which was AMAZING.

"Comfortable and Pleasant!"
rooney-fam, 20 Juillet 2017

I would actually rate our stay right between "Outstanding" and "Good". My one small critique would be the customer service at check in. The front desk person who helped us seemed to do the minimum to welcome us and answer questions. Subsequent visits to purchase tickets and to check out were very pleasant and the staff was very helpful. Our room was very comfortable and a convenient base from which to explore Mackinaw City and Mackinac Island.

"Good stay"
Andy4Jesus, 19 Juillet 2017

Was priced reasonable. $120 for double Clean updated room with lake view Informative and friendly staff (probably from Jamaica) as they had cool accents. Breakfast was standard hotel hot breakfast with biscuits, gravy, eggs, sausage, stuff you can put in a toaster, cereal, oatmeal with fixins, fruit, coffee, more standard hotel stuff that you can eat....and oh yea, those standard hotel waffle maker machines. The food was same as I have eaten in other hotels across the country. It didnt hurt my stomach. Over all a good value.

"Excellent stay."
CiHenz, 18 Juillet 2017

Clean rooms, excellent location. Within walking distance to ferry, ice cream shop, parasailing, ferry service, restaurants and Mackinaw crossings shopping. Clean Beach and pool. Good breakfast variety. Will definitely stay here again.

noreen p, 13 Juillet 2017

Loved this hotel. Don't understand negative comments. Bed awesome. View of water wonderful. Older but updated. Will definitely go back. Across street great restaurant called toast a go go. Putt putt lots of fun. Sheppler ferry great. Staff at hotel great.

"Best Western Plus Dockside Mackinaw City, Michigan"
179tammyl, 13 Juillet 2017

If you are going to stay at one of the best cities in Michigan, Mackinaw City, then you need to stay,at what I personally feel, the best hotel would be, Best Western Plus Dockside. The other hotels are great but there's something about the Best Western Plus Dockside. Whether it's the great breakfast bar, nice clean rooms, the indoor pool, sitting on the patio watching your children play on the beach, or having a romantic walk on the beach. To me it's calming and relaxing and one of the best vacations you could have!

"Our annual stop on route to the Upper Peninsula"
Norman C, 12 Juillet 2017

We have been guests at Dockside for many years. This is my wife's beach time for our anniversary trip. The staff is great and go the extra mile to please. Maintenance is always painting, cleaning and/or improving things. It's a comfortable walk to island ferry, good food, pubs, shopping, movies, mini-golf, zip line, museum ship, and free concerts. I guess my best recommendation is that we have stayed here annually for well over 25 years. If it were not great, we would not have made the 2nd visit. Highly recommended!

"Mackinaw Trip"
dywilly, 12 Juillet 2017

Staff at the BW Dockside were very friendly and helpful. They helped us purchase Mackinaw Island ferry tickets for our trip the next day and contacted the shuttle when it was convenient for us to get to the ferry.

"First Mackinaw City Trip"
FlemingFam, 11 Juillet 2017

For our first time staying in Mackinaw City, the hotel was perfect! Our room was more than we had hoped for. The hotel staff were very courteous and helpful. They arranged for the ferry shuttle as well as assisted with the water park passes, and the beach front for the fireworks was AMAZING!"

"Mackinaw stay!"
marypB5066BT, 06 Juillet 2017

It was a great experience. Stay there every year, wouldn't stay anywhere else! Everyone is personable and polite. Love the convienience to everything, within walking distance everywhere. Love waking up to see the lake in the morning!

ema2817, 05 Juillet 2017

Nice Clean hotel with a great view of the lake and friendly staff. Breakfast was your standard complimentary breakfast but the room was large so you weren't stepping over over people. Parking lot was large

"Nice place to stay"
Jack G, 05 Juillet 2017

This is the second time we have stayed at this hotel. The rooms are nice large enough to spread out for a stay, but not a suite by any means. We had a room with a patio that went right to the beach. This is a great family experience with everything in walking distance. My only rub is this cost almost as much as a room in Hawaii. Other then that I have no real complaints, the staff was nice, and housekeepers we fast and efficient.

"Motorcycle Trip"
Patricia J. D, 03 Juillet 2017

17 people on 14 motorcycles traveled for 10 days from PA to Michigan. This was a great hotel for us. Ample parking for bikes and very helpful staff. The fact that HOG members get a discount was icing on the cake Lake front rooms have wonderful view of Mackinaw Bay/Straights.

"Good price and location, poor amenities"
tessah416, 02 Juillet 2017

Great location, closest to the action. Beach access is very nice, try to get a room beachside on the first floor...there are steps right to the beach. Room is nice, however beds seemed small. Parking was an issue late at night. No microwave in the room, you have to go to the lobby for that. Breakfast was TERRIBLE even by free hotel continental breakfast standards. The swimming pool and hot tub had so much chlorine that my family and I couldn't hardly use it because it burned our eyes and face badly. No guest laundry, for a hotel on the beach this is a must. Good price and location, poor amenities.

"Nice location, above average room"
DJP1979, 29 Juin 2017

We recently spent a night in Mackinaw City and stayed at the Best Western Plus Dockside. While the facility as a whole is a bit "tired" our room was very satisfactory. While we did not have a beachfront accommodation, the room was plenty large for the two of us (two queen beds, which we prefer), and the room was clean and well-maintained. It is an easy walk to the downtown attractions and to local dining spots; not too far out of town, as many local hotels seem to be. There is a complementary continental breakfast, but we skipped it in favor of the Starbucks which is an easy walk up the street. The only negative (which really doesn't fall on the hotel management) was the seemingly large number of young kids running and screaming through the hotel at a very early hour (7:00 am or earlier) on the day of our departure -- that would seem to fall on the parents rather than the hotel. We will stay again on future visits.

"Nice Hotel"
Pat S, 29 Juin 2017

We stayed here for 3 days. We had a first floor beachfront room. Although there was no balcony there was nice place to sit outside our door and just 3 steps up to the beach. Beach was great. Ate lunch near the water. The room was nice although it could be updated a bit. Great location with the ferry an easy walk. Great ice cream place , Mckey's close by. The breakfast area was very big and a great variety of food. Would certainly stay again!

"Great value"
50677, 28 Juin 2017

Motorcycle trip with husband and stayed two nights. Stayed on first floor, lakeside and enjoyed the balcony. GREAT, firm mattress - what a pleasant surprise! Upon arrival we were upgraded to a King jacuzzi room. Thanks! Big, breakfast area. Room included microwave and frig. We also used the laundry on-site. We recommend this property!

"Good experience"
H6017DLmichaelb, 28 Juin 2017

It was a good experience. Good location, staff seems good. We were upgraded to a lake view room without having to pay extra. We left something in our room after checkout and they let us back in to get it with no problems. Very pleased with my experience.

"Good hotel, bad beds"
Diana B, 28 Juin 2017

The hotel was clean and the view was great. The beds were very hard and we all awoke with back pain. We loved the location and would be back if the beds were better. The pool and hot tub were clean and nice also.

"Do not accept a 1st floor room. They do not have balconies!"
Robert M, 22 Juin 2017

Best Western Dockside and the Mackinaw Tourism Chamber of Commerce let us down! The photos on both websites show wonderful balconies. I signed up for a room with a balcony. When checking in I even verified the room had a balcony whith Best Western Staff. We were given room 112. The balcony was a dugout. It was 2 to 3 feet below the beach. We needed to climb up stairs from the sunken porch to see the beach. The only view was the bottom of lounge chairs and the side of the dock! Now I know why they call this location "Dockside" It had a pitiful view! Never accept a 1st floor room at this hotel. Balcony floors are 2 and up! 1st floor was full of bugs. Our only option was to spend as little time as possible in this room. Thank god the weather allowed us to keep busy with our grandchildren outside most of the day! Best Western and the Mackinaw Tourism Chamber of Commerce let us down. The website pictures did not represent the room we received! If you look closely at the photos on the website of balconies you can see the 1st floor with dugout patios.

"Worst mattress I've ever slept on"
markj288, 22 Juin 2017

Good location is the only positive point for this hotel. Our mattress and pillows were horrible. Neither gave good support. We had to take alleve this morning for our back aches. This facility is in desperate need of updating. Fairly clean and OK for our one night stay. Breakfast was mediocre. We will not return until they update the beds and facilities. H.O.G. members, not a rider friendly hotel - no washing station.

"Fun trip to visit Michigan"
732janettet, 21 Juin 2017

For the price, it was O.K. The room was clean and faced the Lake Huron which was nice. Weather was cool while we were there but had a great time going over to Mackinaw Island. I would recommend this hotel although it is not new.

"Great location Great room"
Tapcon, 21 Juin 2017

My husband and I decided to spend the night on our way downstate Michigan. We arrived at this hotel and were amazed by the great location! It is super close to many great restaurants and stores! The room was spacious and comfortable.

"Great Hotel"
957gailk, 21 Juin 2017

I would stay here again. Close to ferry. We could have walked to the ferry or taken their shuttle. Hotel check in staff very helpful. Breakfast was very good. Clean room and bathroom. You can walk to the fort from the hotel.

"Nice Hotel at Nice Location"
BRL48316, 13 Juin 2017

In general happy with my one night stay. Had a courtyard 1st floor room which was surprisingly quiet although it was a Sunday night. No complaints, what I expected. I booked via the Mackinaw City tourism website which was significantly cheaper than any other price I found. Head across the street to the wine/beer tasting place too! If you are handicap or stairs are an issue, give them a call to discuss more as most rooms are up stairs and breakfast is on the upper floor. There is an elevator but not super convenient to all rooms.

janetlL5996MW, 12 Juin 2017

Staying at this hotel makes it convenient to experience Macinaw City, Macinaw Island and the surrounding area. We were particularly interested in day trips to Saulte Ste Marie, St. Ignace, The Headlands (Dark Sky park) and Macinaw Island.

"Quick Stay!"
901dianneb, 09 Juin 2017

We spent 2 nights at this location...before and after visiting Mackinac was ideally located for all the shops and restaurants and for catching the ferry. Breakfast was very tasty and plenty of selections to choose from. Room was clean and comfy!

"Nice room, good breakfast, don't go in May or beginning of June"
DawnScott08, 06 Juin 2017

There are millions of flying midges, nats all over the hotel, the doors to all the rooms, and on the cars in the parking lots, as well as all over town near the lake. They are a huge nucence, and land on you and fly in your face. They are around for a few weeks in May/ June, and of course the hotel doesn't warn you of this. They got in my room every night,can in the hot tub. I killed over 20 of them in my room the 1st night. The room was nice and clean otherwise, and the location is within walking distance to all restaurant s and the ferry.

jamesjN6582TO, 06 Juin 2017

Clean, comfortable hotel, a very sturdy good value for price ratio, nothing overly posh but clean, cozy, a very friendly staff. You can see the bridge walking distance to downtown and other attractions.

"Good price, thin walls"
kabo, 04 Juin 2017

The location and price were excellent. We walked to the downtown restaurants each night. The shuttle to the ferry picked us up at the hotel. We parked our car when we arrived and never needed to use it again until we left. Breakfast was good. The only drawback is the fact that the walls are so thin you could hear people talking and the floors shook when someone walked down the outside hallway. Strange infrastructure. Many of the hallways are on an incline. But overall a good value.

"Nice for the location"
P1330TSjenniferj, 04 Juin 2017

Decent hotel considering there are fancier options. Its one of the closest to the ferry and downtown, so walking everywhere was a breeze. The pool area was nice and clean, and not terribly busy most of the time, but the jets don't work too well in the hot tub. The rooms are simple enough, sheets and shower were clean but I was a little weary about putting my clothes in the drawers as the furniture seemed a little dirty. Breakfast is free, so I guess you can't complain much, but there aren't a ton of offerings so filling up on eggs and bagels is about what you'll get, but again decent for what it is. Great price if you are looking for a budget hotel so you can spend your money on the attractions. I would stay here again.

"Great place for one night"
DonnainSpringfield, 01 Juin 2017

We wanted a hotel close to the ferry for Mackinac Island. This was a great place just for that. Our room was on the bottom floor, but we had access to ourside from our room - just three steps up. Hotel is a little dated, but great for what we needed. The breakfast was fine too, just a little odd that it's upstairs over the carport. Older people might find that difficult to climb up the outdoor steps.

"Waterfront view"
AnnTM, 24 Mai 2017

Very happy with our waterfront room for a quick overnight stay. The view and the balcony were worth the little bit extra for the waterfront room. Everything was very clean and appears to be recently updated. (If you can't find the coffee pot or the mini frig, look in the armoire.) The one little thing that we really appreciated was the clean sleeve to hold the remote control...remote controls are one of the items with the most bacteria and germs on it and we always put the hotel controls in a plastic bag...nice to see that they proactively did this. Thank you :) The staff was friendly and helpful and there were a lot of choices on the breakfast bar...along with the standard muffins, breads there were eggs, sausage, biscuits and gravy and a fruit salad.

"We'd be back"
Robyn C, 23 Mai 2017

We had a few housekeeping glitches but would not let it keep us from staying again. Not sure what happened but we were upgraded to a jacuzzi room for no extra charge which was a pleasant surprise when I opened the door. We LOVED the mattresses and slept great. Was pretty quiet facility. Internet speeds were good and breakfast had a wide variety and lots of seating

"Nice location, great view, nice facility"
Mary D, 22 Mai 2017

We secured this room off the Mackinaw City Chamber web page and got an awesome rate. The hotel is very nice and right on the water. There's a huge pool and hot tub. The room was nice and the breakfast was awesome.

"Great Location - Nice Hotel"
Libralady, 22 Mai 2017

We spent two nights here and enjoyed our stay. We were able to check in a couple of hours earlier than the usual check in time, and took advantage of that to use their lovely pool and hot tub. It was deserted, so we had the chance to swim laps and relax in the hot tub. The pool is much larger than most hotel pools, and we appreciated that. Our room was very chilly when we arrived, due to their policy of requesting that guests turn off the AC/Heating when leaving. It was only in the upper 40's outside, but it did heat up pretty quickly when turned on. One complaint I had is that the heater was extremely noisy. Thankfully, I had earplugs which allowed me to sleep comfortably. The bed was also very comfortable. We loved the beautiful lake view and the gulls and Canada geese that were on the beach. The very friendly front desk staff assisted us in purchasing ferry tickets to travel to Mackinac Island, where we had a wonderful day. Breakfast is served in a large dining area, but bundle up if it is chilly, as you have to walk outside to get to it. There was plenty to eat and helpful breakfast attendants. There are a number of restaurants within walking distance of the hotel, as well as numerous other hotels. Our favorite restaurant was Nonna Lisa's down the street to the right of the hotel. It was nice not to have to drive a distance to have dinner. Would probably stay here again, if in the area.

"Overall Good but Noisy"
48thAnniversary, 21 Mai 2017

We stayed two nights here as we wanted to take the ferry to Mackinac Island. We were pleasantly surprised how close it was to the ferry and to the cute little touristy town. Our room had two Queen beds which was a bonus and the price was great!!! The bathroom fan was super loud and they were quick to fix it. Beds were comfy but my husband didn't care for the pillows. The noise level was higher than we thought it should be since it was such a cold and windy two days. We did face the parking lot so that didn't help. We only had breakfast one of the two days. It was the standard fare overall. It's great that the offer it, that's for sure! They had a large indoor pool and spa that we didn't use....just too cold. Also a nice indoor sitting area off the pool that was walled off from the pool. A nice gathering place for family and friends.

"Nice place to stay!"
joan0314, 17 Mai 2017

The room was very nice and offered some extra amenities - fridge, microwave, etc. The breakfast buffet was impressive, too - lots to choose from. The staff was very helpful also. We were able to get discount tickets for the ferry through them and they also allowed us to leave our car overnight at no charge. Beats paying $15/night at the dock!

"Best Hotel in Mackinaw City"
JoeGM24, 16 Mai 2017

I was very pleased and impressed with my stay at the Best Western. The service, quality of food, and cleanness of the room were top notch. Next time I'm visiting Mackinaw City, I will definitely be staying at the Best Western again!

"Great Lodging"
karlcat2017, 16 Mai 2017

The room was as I had requested. Staff was courteous and friendly. Full breakfast bar was very good. hotel was clean with every attention to detail, especially in our room. The hotel is located on the Lake with views of the Straits and the Mackinac Bridge. If you are there in summer you have beach access, some rooms have balconies that face the water. Excellent location. Close to town and the ferries for Mackinac Island. Shopping within walking distance.

Lori B, 12 Mai 2017

Rooms were very nice and also clean. I was pleased to have a refrigerator in our room. The staff was very helpful and accommodating. Requests were fulfilled. They provided a wonderful breakfast selection.

"Great Pre Island Stay"
Jane L, 12 Mai 2017

We had never stayed at a Bestern Western motel before and boy were we impressed. The motel is extremely clean and the value was really good. Carrie (?sp) at the front desk was very accommodating in showing us a room before we decided to stay. Our room overlooked the lake. The location was perfect for walking around checking out the stores and restaurants. The pool area is very nice and the whirlpool was HOT - not luke warm that you find at other hotels. After a day of driving, my husband said it felt great. The free hot breakfast the next morning had quite a spread. Carrie was also very thoughtful in bringing me a hot chocolate as I sat in the pool area to my surprise. My husband had inquired if there was hot chocolate while he was getting his coffee in the lobby that evening which there wasn't. It's those little things that the staff does that makes this motel stand out. Also you can buy your ferry tickets at a discount at the front desk.

"Stop on our way to The Grand Hotel"
kdb52, 08 Mai 2017

My husband and I recently visited the Dockside Waterfront Inn Best Western for an overnight while we were on our way to The Grand Hotel on Mackinac Island. I was a little concerned since the reviews rated the hotel as 3-star with 4+ stars from the reviewers. We were able to book a waterfront room and were very pleased with the view, the cleanliness of the room, the comfort of the beds and the hospitality of the team. This is a family-focused hotel so do not consider it a luxury stop, but we found everything to be to our standards. The breakfast was not fancy, by any means, but I can definitely see how this would be a value-added benefit to any family visiting Mackinaw. Most especially, we loved how close they are to the ferry to Mackinac Island and the convenience of transport. I would definitely recommend this hotel to others.

"Nice hotel!"
Cheryl G, 08 Mai 2017

Very friendly staff and nice clean rooms (didn't just vacuum around furniture even cleaned under)!!? Biggest complaint was having to walk outside in the elements to get to the breakfast room and we could have wished that our rooms adjoined with an inside door but overall a pleasant stay.

"It's OK"
Kaosma, 07 Mai 2017

The hotel location is great! It's within a quick walk (5 min) to restaurants, shops, and dock to take the ferry to the island. We stayed in a room with a nice beachfront view. The room was OK. Some beds were comfortable; some were not. Our TVs didn't work when we arrived. They sent someone up to check it out and then moved our room when it couldn't be fixed. A pain because we arrived late and just wanted to sleep. On the positive, they were quick to act. The breakfast was free, but the food was the same each day and had old fruit. We chose to eat elsewhere. Overall, it's an OK place to stay if you're just looking to sleep and then get out to see the town and the island.

"Great location"
Carole C, 06 Mai 2017

Location is great right by Shepler ferry boats to island. Hotel has great breakfast I believe it was free and beach and pool. Wonderful seafood restaurant the Admirals table across the street from hotel.

"Good place to stay"
fdistad, 03 Mai 2017

The Best Western had just opened for the season.Got prompt attention when needed hot water turned on. Clean room and decent breakfast.Stayed here again on May 2. Nice room . Breakfast was not as good. Cold scrambled eggs.

"Great Place to Stay South of the Bridge"
fedelaney, 26 Avril 2017

When your destination is Mackinaw City and not North of the Bridge, this hotel is an excellent choice. Most rooms are Lakeside with a small balcony to watch the ferries in and out of the harbour. The breakfast room is bright and happy all times of the year. Really nice pool and hot tub - bring your suit.

"Bait and switch...."
Ozrez, 10 Avril 2017

Booked a room at the Best Western in January for a 2 night stay in early April. Got a call 10 hours before we were leaving for Mackinaw City that our room was cancelled but we were rebooked at a Hamilton. Say what? We picked the Best Western because of tripadvisor reviews (#3 of 39), we have a Best Western rewards card and an additional discount for rewards card holders. The Hamilton is rated #28 of 39 on tripadvisor and no rewards and no additional discount. Nope not staying in the Hamilton. Stay here if you must but beware of deceptive management practices.

"Charming Room Overlooking Beach"
67cougarcar, 24 Mars 2017

We stayed 2 nights in early October 2016, while on a Fall trip. I've read a few reviews that considered the rooms dated or old fashioned but I did not find that to be the case at all. The rooms are decorated more in a "traditional" décor, rather than modern, which I found refreshing, lending to a more warm and cozy feel to the room. If someone's taste leans more to contemporary furnishings, then they might consider the décor "old fashioned". Being someone who likes traditional décor, I found the rooms to be very nicely done and tastefully updated. Beds were quite comfortable and we would know, as my husband and I both suffer from low back pain and a comfortable bed and a good nights rest is priority. We opted for a balcony room overlooking the beach (the off-season rate was very affordable) and it was nice to throw open the patio door and let the waves lull us to sleep, only to be greeted in the mornings by the sun rising over Lake Huron. The setting was beautiful and the beach looked very inviting. The breakfast buffet was typical, ready to eat mid-range hotel fare - nothing special but it was okay and was very convenient to eat at the hotel before heading out for a full day of activities. We found the front desk staff to be very helpful and we could purchase ferry tickets directly from them and they called for a shuttle service to take us to the ferry dock. We would definitely stay here again.

"Girls Weekend"
Judith M, 24 Mars 2017

Service and the rooms/view were awesome. Breakfast was great. Looking forward to staying there again. We had a room with a balcony on the beach the view and beach were wonderful. Everything we wanted to do was within walking distance, great restaurants within walking distance.

"Great hotel"
Katie D, 21 Mars 2017

This is a wonderful hotel - be careful using the Mackinaw hotel booking site, they can change you to a different hotel. The area has a lot to offer and the hotel is in a perfect place to enjoy many attractions.

"Nice, on the beach, near main shopping area"
RachaelMarie, 03 Mars 2017

This is an average hotel. We stayed here with our 5 and 6 year olds. Those with children may like the idea that they have access to other water parks other than the pool! We loved doing that :) The breakfast is the normal complementary breakfast with eggs, sausage, biscuits, gravy, waffles, cereal, donuts, bagels, etc. Take some fresh fruit for snacks later. We had a room with a balcony, overlooking the water. The rooms have entry doors that are from the outside. To get from your room to breakfast or the pool is a cold walk (in the fall). The rooms do have a refrigerator, but no microwave (that is in the lobby). It's near the shopping center and other activities.

"Oh by the way, we decided to close a few days early!"
KristiMoll, 05 Novembre 2016

We had planned a trip to Michigan with a list of destinations we had hoped to visit. We were booking hotels as we went and on the morning of October 23, we booked this hotel for that night with no issues. We got a phone call hours later that they were going ahead and closing the hotel for the season a few days prior to what was planned. They were nice enough to rebook us at another hotel which accepted the rate. We just felt that they should not have been accepting reservations at all if this was even a possibility. Upon entering the other hotel we were rebooked at, we ran into several pretty disgruntled people that had to either move in the middle of their stay or pulled up to the hotel just to find it was closed and they had been moved. I would not consider this a reliable option to stay at either at the beginning or end of "season." Due to this experience alone, as we continued on our road trip, we would rule out Best Western immediately when we reached the next town we would be staying in.

"Very Nice and comfortable."
glendasailor, 03 Novembre 2016

"Nice clean and wonderful breakfast included in our stay. Close to local areas to eat. Rooms nice big and clean. My granddaughter enjoyed the indoor pool as it was getting colder outside for our stay. Highly recommended.

"Have stayed at a "Plus" before and they are very nice and roomy."
Sandy D, 01 Novembre 2016

We arrived rather late so missed the view of the lake in the daylight until the next morning. The staff were very friendly and greeted us with enthusiasm. There is only one elevator and it is centrally located so if your room is at either end, it is a bit of a walk if you need the elevator (there are three floors). The sunrise was beautiful from our deck overlooking the lake. The breakfast was a little better than the normal continental breakfast. There were hot dishes and plenty of seating. The hotel is set back off the main street so there was no road noise! I would stay here again and recommend it to my friends. This was a quick overnight stay so we could get the early morning ferry to the island.

"Just as nice as before"
Holly T, 01 Novembre 2016

Recently stayed here on the last night of the season. It was just as nice as the last time we stayed. You would have never know it was the last night. The room (105) was clean, neat and in good repair. The screen slider stuck, but that was to be expected with the sand from the summer season in the track. Room was quiet, the bed was soft and comfy. Exercise room was clean, I would recommend some sort of disposable wipe however. I did see clean towels but no type of disinfectant to wipe down the machines with. Breakfast lacked nothing, other than more room in my tummy to enjoy more choices! I would recommend this hotel in heartbeat and will be back!

"Mackinac Getaway"
Rick D, 30 Octobre 2016

My wife and I had a very good experience when we visited Best Western Dockside. I was greeted by the ladies at the front desk when I walked in and they gave me the room cards and directions to a 4th floor room with a great view of Lake Huron. The room was very clean and seemed to be newly updated. We will most assuredly stay here again next time we visit Mackinac City.

"Mixed, but Below our Expectations"
Stu P, 28 Octobre 2016

Very mixed experience. Loved the town and location of this hotel. However, physical lay out of this old hotel is a bit of a challenge for all but the most athletic. Asked for a ground level room and it was a flight of stairs down from the parking lot. Ramp for the luggage cart was at the opposite end of the facility from our room. Never did find an elevator. Beautiful view from our room once we settled in. Comfortable beds, but carpet was old and a bit grubby around the edges. Went to breakfast in the morning and was told it was two flights of stairs up over the entry area. Again, no elevator for those with bad knees. Breakfast lady could not keep up with restocking breakfast items and was a bit crabby. All other hotel employees were very pleasant.

"Beautiful and Clean"
Kim V R, 27 Octobre 2016

The Views of the water and the Bridge were fantastic. Hotel is also beautiful. The breakfast bar was Great, Food was hot and always available. The breakfast bar is included in the room price. Close to town and the ferry's going to the Mackinaw Island. are in walking distance .

"Great place!!"
April H, 26 Octobre 2016

We enjoyed our visit here, very nice staff. Clean rooms and the pool was kept up nicely. Very close to all the shops and we were able to walk to eat at nearby restaurants and we found ice cream right across the road

"Very Nice Hotel & Great View"
biker01, 26 Octobre 2016

Had a very good stay here while in Mackinaw City. Lobby is a bit small but is nicely done up and front desk staff pleasant and providing us with Star Line Ferry tickets to Mackinac Island and arranging for the ferry shuttle to pick us up at the hotel. Our king bed room on the 4th floor facing the waterfront was as per our reservation request. It was clean, well appointed and felt spacious with the high ceiling and the view from our small balcony was fantastic. You need to walk outside from your room to access the lobby, breakfast area and to use other amenities that they offer which can be an inconvenience if the temps are cooler or in the case of inclement weather and is the only minor inconvenience we experienced. The elevated breakfast room/area is quite big with adequate seating and large windows. As far as the breakfast itself, it was quite good with the usual sausage patties, scrambled eggs and all the other breakfast offerings you would expect to find at a hotel nowadays. Parking is adequate but I can see where the lot might fill quickly during the busy tourist season or perhaps on weekends. There is shopping, restaurants, all of the ferry docks are nearby and it's only about a 15 or so minute walk to the main street shops and restaurants. All in all, we had a nice stay, recommend this Best Western and would book a room here again if ever in the area. Let's say a 4.5/5 points on this one. Thank you.

"A++ place. Right on the water, very clean, close to downtown, quick check in and out, good breakfast. Clean."
Charles H, 25 Octobre 2016

We had room 103. Down a couple of steps and the sliding glass doors opened up on the beach. Great room, great view, convenient to the ferry. Shepler's ferry will pick you and return you to your hotel. One of the best hotels we have ever stayed in. We got a rate of $89 plus 9.79 tax. Great rate out of season-late October.

""A great play to relax and enjoy""
Darlynn C, 25 Octobre 2016

The staff was wonderful. The rooms along with the entire facility was great. I give you all 2 thumbs up. We really enjoyed our stay. I along with another couple really enjoy all the amenities. We were pleased by the spaciousness of the rooms. If you are in need of a hotel that will accommodate a family this is the place to be.

"Great place to stay!"
Kaleen5, 24 Octobre 2016

We arrived to a friendly and helpful staff. The rooms were great and location can't be beat. It is located in the middle of the main street running through town. We were very pleased and would visit again.

"Just Average "
LATrish, 23 Octobre 2016

I don't appreciate walking into a business and there are five women speaking a different language to each other....then they continue to do it while we stand there! Up North Jamaica? Needless to say we won't be staying there again.

"excellent view and great value"
praju d, 21 Octobre 2016

We stayed at this hotel for two nights. Quick check-in and out. The room was specious with 2 queen beds and had an excellent view of the lake. It was quiet and peaceful. Breakfast was good too. my Toddler really had lot of choices from eggs, juices,bagals and fresh waffles. we also enjoyed the game room, gym and office. overall huge property with indoor pool is perfect for kids. we would definitely recommend to families.

"Friendly, enjoyable, pleasant, affordable! An excellent place to stay."
arturofraccarolli, 18 Octobre 2016

Conveniently located, friendly atmosphere, no hassle check-in and out, immaculate and very large rooms. A very pleasant and surprisingly affordable place to spend a night or a week! We were a party of 7 so were given 2 contiguous rooms, with 2 double beds that were very comfortable and smelled like brand new. The front desk personnel very laid back and friendly, gave us directions to places to eat and how to commute to Mackinac Island. I would recommend this hotel to anyone without hesitation. Great experience!

"Great Location and Views"
chrissB9996MD, 18 Octobre 2016

I would recommend staying here for the convenience to local attractions, shops and ferry boats to Mackinac Island. We had rooms with lake views and the sunrise each morning is beautiful over the lake. I would stay here again.

"excellent view"
Leann A, 18 Octobre 2016

The room was right on the lake with a small patio and only a few steps to the beach. They had lounge chairs on the beach and the view was gorgeous. The room was modern and newer with a great Jacuzzi. The room was spacious and the tv was large.

"Wow! Nice place!"
Jack A, 17 Octobre 2016

We needed a hotel after a color tour and came across this Best Western. At the price we paid - VERY reasonable - we were expecting a normal Best Western. Wrong. This is right on Lake Michigan with a tremendous view. We checked the price for the weekend and it was in excess of $300! A VERY nice room overlooking the lake.

"Wouldn't stay again. "
Kevin S, 17 Octobre 2016

Room was ok. Smelled like strong perfume of some kind. Was clean but dated. Staff didn't seem very friendly. Breakfast in a terrible spot(have to go outside and upstairs to get to it.) it was storming so we got soaked on our way to eat and on the way back. Will choose a different hotel next time!

"Excellent choice"
Tim C, 16 Octobre 2016

Everything about this Inn was excellent. Price was very affordable, room was beautiful, breakfast was wonderful, and location was very convenient for shopping, restaurant, and ferry to Mackinaw Island. Had little problem with door key card not working on several occasions but they were always very apologetic and finally replaced the whole unit which took care of the problem.

"Good overnight stop before heading to the Island."
Brian G, 15 Octobre 2016

We needed a good place to stay before heading over to grand Hotel the next morning on the Island. This seemed to be a good choice based on whats listed across the lake. We were pleasantly surprised. The rooms, while a bit dated, were certainly spacious and clean. The staff was extremely friendly and helpful. They seem to get a ton of visitors using this as an overnight jumping off point for the Island and cater to those needs. Plenty of restaurants within nearby walking distance. I'd stay here again given similar circumstances!

"Getaway weekend"
ed h, 14 Octobre 2016

Great hotel,great location,friendly staff,clean room and a great location not our first stay here and definitely not our last. By the war Awsome breakfast bar.walking distance to plenty of shopping, mackinaw island Ferry boats historical landmarks and bars love this town

"Very nice stay"
Bummaj, 12 Octobre 2016

I stayed here for three nights. The staff was very friendly and efficient. The room was large and the view of Lake Huron was BEAUTIFUL. We were here for the truck show. The weather was nice and we had our slider open all night. Saw the Harvest Moon rise and the next morning the sun rise. It was amazing. The breakfast was good and very filling. Would recommend this hotel to all my relatives and friends.

"rooms in old American style with outside walkways"
willow20, 11 Octobre 2016

Comfortable room but a little old fashioned with an outside walkway for room access. This means you have to keep the blinds drawn for privacy so have no natural light. The breakfast room was terrible - looked more like a travel cafe than a hotel restaurant with plastic utensils and TVs all over the place and the food was not of a high quality .

"Fall colors"
Loric84, 11 Octobre 2016

The hotel was beautiful, and the room...not cheap though. Sheets were stiff and ruff...and I would have liked hash browns and better quality sausage. Room was very nice. Liked the lower level...only stayed for one night. Staff seemed friendly..

barbara d, 11 Octobre 2016

Very pleasant stay. Clean, comfortable room. We'd stay there again. We loved having the lake right out our door wall. The staff was friendly & helpful. A decent breakfast is included. Easy to find and a short walk from all the shops & restaurants. Also very close to the ferry docs which was handy.

"Nice place "
Menotknow, 07 Octobre 2016

The room we had was first floor.Walk out to the beach.We had a whirlpool tub and it is big.Love that it's big.The sunrise in the morning is so worth the getting up early and sitting on the beach or on the patio and it was one of our highlight.The pool area was also very nice and very big.The hot tub was also very large in size.The pool area we just hung around in and enjoyed how clean that everything was.The only thing we did not enjoy was the dehumidifier running all the time and than both nights the thing would sound a alarm and than it would shut off.When sleeping and something that sounds like a fire alarm goes off it kinda takes away the nice peaceful sleep your getting.Other than that it was a nice place.If your going to use the pool you go outside from your room to the pool room all the room are to the outside and you walk outside for everything.The breakfast was on the third floor and you can use the elevator but than you walk all the way around the place on the third floor walk way.

"Going BacK ASAP"
380marling, 06 Octobre 2016

The best location and view you could ever wish for at any hotel. Right on the lake. Totally a relaxing experience for us both. We especially enjoyed the location and restaurants, shopping was great with sales.

"Manager Dave helped us"
Michael Z, 05 Octobre 2016

We got stranded on the north side of the Mackinaw Bridge. The manager, Dave offered to come pick us up and bring us back to the hotel. He showed up quickly in his own personal vehicle and drove us back to the hotel.

"Great location and great view!"
292beverlys, 05 Octobre 2016

The room was beautiful, staff courteous, and breakfast great. I would recommend to anyone! Our room had a lovely seating area and very spacious bedroom. Lots of restaurants within walking distance of the room.

"A Lot Of Walking If Disabled"
Sandra W, 04 Octobre 2016

This hotel is not easy to maneuver if you have walking disabilities...breakfast is up some stairs outside or a long trip to find an elevator. Not planned out well if you have walking or balance problems. Parking is a bit cramped. Expensive if not for my Reward program allowing a discount with BW. Good location to town and ferries.

"Great place before heading to the Island"
Chuck T, 03 Octobre 2016

My wife and I stayed at the hotel the night prior to heading to Mackinaw Island. The location is great as it's closest to down town and is also by the ferry docks. The staff was exceptional, including Dave, the hotel manager, who went out of his way to welcome us and provide valuable information regarding the changed ferry schedule. The room, pool area and breakfast area were all immaculate. The full breakfast was fresh and had a lot of variety and our room was large and comfortable. We spend a night in Mackinaw City each year, trying different hotels each time. While the Best Western Dockside is a little more expensive than some of the others, it was more than worth it. This will be our Mackinaw City "place" from now on.

"Very happy with location!"
J_and_T12, 03 Octobre 2016

Great location - close to ferry, close to good food, close to everything! Had a great view of the water and our room was literally located right on the beach (we could walk out our sliding glass door onto the beach area). Breakfast offerings were good and plentiful. We enjoyed the in room jacuzzi after a day of exploring, too!

"Mackinaw City"
John C, 03 Octobre 2016

Perfect location on the beach. You can walk to everything....Downtown, Fudge shops, the Bridge, ferries to Mackinac Island. Good free hot breakfast. Only one problem.....walk to indoor pool is outside (Brrrrr).

"Perfect location"
Jennifer T, 01 Octobre 2016

We visited Mackinaw city for the first time, a weekend getaway. The prices here were much more reasonable than staying right on the island. We got the king room with jacuzzi and beach front patio. Oh my goodness, it was stunning. The room was big, beautiful and clean. Our beach front patio is amazing, we could sit and watch the ferrys going back and forth from the island. The staff at the front desk were always smiling and so helpful. The pool area with whirlpool was very big, clean and a great atmosphere. The free hot buffet breakfast was also very impressive. We WILL be staying here again.

"Great Place to Stay"
Canadians2155021, 01 Octobre 2016

Our Seniors Group stayed at the Best Western Dockside as part of our Fall Bus Trip. This is an absolutely beautiful hotel right on the lake next to everything. Beautiful walk along Lake. Short walk to the Crossings shopping area and downtown especially restaurants. . From the first check-in to the last check-out we were all treated with the utmost courteous staff. The Breakfast was exceptional, well presented and very generous. The rooms were beautiful, beds comfortable and the entire hotel was very beautifully decorated. The Staff were exceptional. I would not hesitate to recommend this hotel to anyone.

"Perfectly situated for a Mackinaw City stay."
PMerritt, 30 Septembre 2016

Great hotel, great room, great breakfast, perfectly situated for walking distances to all attractions, very good value for the dollar paid. Only concern I had was the attitude of the staff member who originally served me at the front desk. This young lady should take a course on customer service. Very rude. Thankfully I endured her attitude and took a room. The hotel was definitely worth it. The remainder of the staff I met were top notch. I definitely recommend this hotel.

"Loved the lakefront room"
Kathleen S, 30 Septembre 2016

We completely enjoyed our stay here, particularily the evenings after a full day of sightseeing, when we would relax on the balcony and watch the activity on the lake. Breakfast was exceptional. We stayed in the latter half of September and the cost of the room was also an exceptional value.

"Off season Score!"
dave j, 29 Septembre 2016

The last night of our trip and we needed a room near the Bridge before the final day's drive. I was able to get this room for $124 including taxes. King bed, jacuzzi, and a nice rustic vibe. This is a room I would probably pass on during the regular season due to cost, as we tend to lean towards "clean and cheap". Very pleased with the choice! The elevated dining area gave a view of the water, was roomy and well stocked. The desk staff was friendly and professional. Parking was a bit crowded, but not a deal breaker by any means. Short walk to downtown. I can highly recommend.

"GREAT customer service!"
Audrey A, 28 Septembre 2016

We were traveling with another couple and had booked this Best Western, or so we thought. My friend and I booked them from my computer. I booked the Best Western room and when she did her reservation, unknown to us, the sight had jumped to Hamilton Inn Select, just down the street. Imagine our surprise when I had a room but our friends did not have a good at the same hotel! Calls were made to the hotel she booked and they would not work with us to resolve our dilemma. Since it was check-in time, she would not refund the amount for her room. BUT, Best Western came to our rescue. They did not want our friends to have to pay twice for a room to stay in, once at her hotel and then for a room at the Best Western so we could be at the same hotel. They called the other hotel and asked if there was a room for my husband and I to move to on the waterfront? They did have a room for us, so Best Western let us out of our room fee to go with our friends to one hotel. I mean, how great is that! Not only did they make the reservation for us to have a room, but fixed it so we didn't have to pay at both hotels. So, my review isn't so much about the room we stayed in, but that the manager, Dave, and his staff jumped through hoops for us so that we could spend time with our friends at the same hotel. The each time we are in Mackinaw City, Best Western will be our first destination!

"Ideal Location"
mmw44, 27 Septembre 2016

We chose this hotel because it was on the water and convenient to the ferry to Mackinac Island, We found the room clean and well-appointed. We particularly enjoyed the outside patio where we had cocktails one evening. The free breakfast was plentiful with many choices.

"Good medium priced hotel"
Mike R, 24 Septembre 2016

This is an older property but the rooms are well furnished and kept up well. It is located near the ferry docks for trips to Mackinac Island. My room was in the side wing so the view of the parking lot wasn't special but they do have rooms on the beach facing the lake and the bridge. This was an excellent value for the money. The complimentary breakfast is mostly standard self service fare with both hot and cold items. Unusually, the breakfast room is on the second floor and is large and roomy. Full window walls offer a nice view. I would recommend this hotel.

"Fantastic Get away"
W E, 23 Septembre 2016

The reception staff are professional and efficient both on arrival and departure. The breakfast bar offers a large variety of fresh, hot items. The lakeside rooms look out on a lovely beach next to the marina where you can see the ferries to/from Mackinaw Island. The rooms are spacious and clean with a balcony and patio doors that brings the sound of the surf into yourvroom as well as frsh air.

"Jodi "
User, 23 Septembre 2016

This was a really nice, clean property. Great location and gorgeous views of the lake. Easy walk to all amenities. Price competitive for value received. Staff very helpful. Definitely would return on next trip to Mackinaw City.

User, 23 Septembre 2016

We loved the hotel! We had a first floor water view with a balcony that was super private. We go often to Mackinac Island and the City and this was our fav Mackinaw City hotel by far. The pool was great. The place was spotless and the breakfast was very good.

"Value for your money"
jcarrico2, 23 Septembre 2016

I went online to Mackinaw city and was able to book this hotel for $89.00 ($98.79) after all said and done. We arrived early about 2PM and they went ahead and gave us a room. It was clean and nice. We walked behind the hotel and watched the lake and had drinks on hotel lawn chairs. Room was on the second floor but was quiet and we were able to walk around downtown and to a restaurant close by. They had a nice breakfast bar at 6AM but a little difficult to get to on the 3rd floor and had to walk in the rain a short distance on a walk way. All in all and good value.

"Terrible from top to bottom!"
Bradly52, 20 Septembre 2016

Furniture and beds are old and worn out. Bathroom filthy and moldy. Breakfast is nasty. Management awful. Wifi does not work. Very rude and do not have a clue about what good customer service is. Would not advise this place to anyone. Will never stay there again.

"Fall Trip"
mikeyfromMichigan, 20 Septembre 2016

We had a wonderful time in Mackinaw City, and loved the pool. Try to get a ground floor or second floor room as there is only one elevator in the entire building. The Staff was extremely accommodating and helpful, knowing the area dining and sights.

"Great location"
debbymaniac, 18 Septembre 2016

Great location. Rooms a bit dated. We have a room on the end on the 4th floor. The drawback is that the patio is so small you can barely get one person on it. If you had a different unit, your patio would be bigger. Also there is only one elevator and it is not central to all the rooms. The wi-fi is really slow. The location is right on the lake and very near restaurnts and shopping and all the ferries to Mackinaw Island.

"Good Room, Great Location. Odd Hotel Layout."
nick1941, 18 Septembre 2016

My first impression of a hotel room is the 'sniff test.' Our room passed with flying colors.There were a couple of problems. Not deal breakers, but the problems with the room and the breakfast bar were why I couldn't give a '5' rating. There was a single serve coffee maker that was supplied with 2 decaf packages and only one regular. My wife and I both drink regular in the morning, and the breakfast room didn't open until 7 a.m. Fortunately, we slept late the first day so it didn't make that much difference, although I needed to go to the breakfast room for coffee immediately. The shower head installation was odd. You could direct the spray toward the back wall, but not straight down. Not a big deal but I usually step away from the shower while soaping down. I suppose I saved water by turning it off and then on again. The breakfast bar had a few problems. Of the 8 slots of available toaster capacity only 4 slots worked. And the yogurt dispenser either didn't work or wasn't filled. Finally, I'm glad it didn't rain. The rooms have outside doors and one needs to walk along these ramps, some slanting, to get to the stairs, elevator, or breakfast bar. In bad weather, it would be quite inconvenient. But ... the staff was very friendly and quite accommodating, there was coffee available 24/7 in the lobby, and I'd stay there again, as long as weather was going to be good.

"Perfect location; great rates; beach!"
Tammy_2292, 12 Septembre 2016

This was our second stay here, and the location can't be beat for being near shops, restaurants, and the island ferries. Nice beachfront property on Lake Huron. They do have memory foam mattresses which I hate because they really hurt my back, but my husband loves, so your mileage may vary. Clean room and decent free breakfast.

"A Wonderful Place to stay!!!"
xlt4x4, 10 Septembre 2016

We stayed two nights in a Waterfront room (214). Checked in Labor Day and left Wednesday. Even though we were checking in on a Holiday, the check in process was fast and smooth and we were able to find a good parking space in a lot that was already crowded. Our room was really clean and let me tell you, I check. The sheets were white, the mattress was clean and the bathroom was spotless(kudos to the Housekeeping staff- you are soooooo important and the Maintenance staff- my husband and I observed you performing various duties). He really notices this due to the fact that he is involved in Maintenance and Facility Repair as well. We also noticed the Hotel Manager (Dave), routinely walking around inspecting (with his clipboard) and making himself available to guests and staff. Here are some specifics to our stay: Our air conditioning was Nice and Cold as well as our Refrigerator!!!! Our room had a wall mount, large flat screen TV (which we Loved!!!). The Location of the Hotel is first in a long line of Hotels, on the shoreline strip. It is closest and within walking distance to downtown (where everything is). Our balcony furniture (which I spent a lot of time in ) was clean and well maintained. So often when we travel the balcony gets missed- Not here!!!! There is a room on the 3rd floor that has 2 computers for guests to use (we used them a lot to check Weather). Also right outside our room were two of the prettiest trees, one was an Apple and the other had some type of fruit- they were trimmed and very pretty. To be picky, the only thing we noticed was the beachfront(which was nice), could use some raking(you know how you rake the beach longways, not sure how to describe other than a small tractor with a rake). Also some large, scattered rocks could be removed. But again, this is just "looking for improvement". Great Place to stay!!!!!

"Waited to long "
jerry448, 09 Septembre 2016

Overlooked going to be in area on a Friday night and delayed making reservation. By time I acted hotel prices had doubled. Wanted to stay at Best Western in St Ignace but it was full so took one in Mackinaw city.

"Excellent Hotel & Services"
scheetz, 09 Septembre 2016

My wife and I were very pleased with this hotel and their services. They were very helpful throughout our stay. This hotel is right on the water in the harbor at Mackinaw City. Great location. Very close to excellent eating facilities and close to either shipping line to Mackinaw Island. Our suite was one of the finest we have ever experienced.

"Comfortable and reasonably priced"
Mark E, 08 Septembre 2016

Our stay at the hotel was comfortable to say the least. The beds were super comfy and the rooms a good size. The shower also good. Staff all very helpful especially when we were locked out of our room! We didn't use the beach but it looked ok. The pool was a nice temperature, not too cold and whirlpool also not too hot. Pool could do with a bit of a repaint underwater. Breakfast limited but free so don't complain. Only scored it 4* due to slow WiFi and our room was very dark due to the location (atop the stairs - so no natural light). Hotel is also conveniently located for the star line ferry and downtown restaurant's etc.

"Great Experience"
James W, 08 Septembre 2016

A great location and saved some money as a AAA member. Our view of the beach was amazing. The girls at the front desk were very helpful and an overall joy to speak with. The complementary breakfast well great as well. Will stay here again if we plan another trip to Mackinaw.

"Great Stay for the Labor Day Bridge Walk"
Jean T, 08 Septembre 2016

We came to MI for the annual Labor Day walk over the Mackinaw Bridge. This hotel was a great choice. It was next to the state dock where the buses load for the trip across the bridge to begin the walk. But more than that the hotel is on the beach. We could sit on our private patio and see the water or leave the sliding door open and listen to the waves. Everything in town is within an easy walk from the hotel. The property was clean and comfortable.

"Clean and comfortable"
Dakota P, 06 Septembre 2016

If you look at the main photo of the hotel, it looks like there's a really nice beach. It's not. It was okay, but there were Canadian Geese pooping everywhere on the beach. Not the fault of the hotel, but not very enticing to walk there. ALL of the staff we interacted with were nice and helpful. The room was very clean and we had a great night's sleep.

"Nice hotel"
missohioladi, 02 Septembre 2016

Very nice hotel and the room was very clean with a nice view of the lake. The internet was very, very, slow at night and frustrating. The beds were nice, soft and clean but the mattress was worn on one side which made for a bad nights sleep. The breakfast was very cold and not very appealing but there is a Star Bucks across the street.

"NIce Updated, Clean Hotel Overlooking Lake, But a Few Detractions"
CJ5687, 02 Septembre 2016

We really enjoye this hotel, by and large, except for a few exceptions (see below). On the plus sside, the room was large and updated. It was what I would label as a modern mid-range hotel room. Nothing fancy, but very serviceable. The A/C was excellent. The view of the lake and shore was excellent. However, the beds were quite well worn, and the mattress leaned to one side, indicating plenty of wear. The Internet was a lost cause. I simply ceased attempting to do anything on the Internet due to the constant time-outs. My wife made sure that I was fully aware of this frustrating situation. Breakfast was miserable. Supposed a hot breakfast. Hmmm. Rubber sausage patties. Powdered scrambled eggs. And, of course, plenty of carbohydrates - breads, cereals and instant waffles. Even the coffee tasted inadequate. My recommendation is to not even plan on consuming what is labeled as breakfast food and go elsewhere. Who wants to start their day with this wretched food? So, overall, an OK room with a nice view and great A/C. Probably paid more than the room deserved, but it is what it is.

"Group trip"
Robin M, 02 Septembre 2016

Our stay at this hotel was top notch from the manager Dave and all his staff both front desk and housekeeping we have no complaints..Our entire bus group had a wonderful time..Be sure to get a lakeview was so nice

"Nice decor"
Kathy K, 02 Septembre 2016

The rooms were roomy and nicely decorated. Comfortable beds, nice pool and hot tub, good breakfast. Front desk clerks were not very friendly. Maybe they become like robots after dealing with so many people. The beach looked nice although we didn't have time to use it. A bit of noise from kids in the pool but otherwise ok.

"Good room - the rest needs a lot of attention"
Jenny H, 01 Septembre 2016

The room was nice but our lake view was more 50% lake and 50% parking lot..... acceptable but nothing more than that. Bed was very comfortable and room was large and comfortable. The breakfast was DREADFUL. We decided on this hotel/motel in favour of the others - even though it was double the price - mainly because we thought the standard would be better. That certainly did not extend to the check in or breakfast. Breakfast was in an acceptable room, but noisy, we had to clean our own tables, eggs were like rubber, biscuits and gravy had no taste, tined fruit, plastic cutlery that couldn't even cut a waffle without bending, paper plates - one to be missed!! Certainly the worst breakfast experience we have had in all our travels throughout USA in motels and hotels. All in all very disappointed and would certainly put me off another 'Best' Western. It's a shame - the bed was great!!! Wifi was ok but slow.

"Not great"
Indrikis B, 01 Septembre 2016

This place is in need of some basic updates. The air conditioner unit was discharging smelly air, but since th temperature outside was comfortable we did not need to use it. Very eighties decor which is kinda cool for a throwback vibe or Trump suporters.

"Room was great, everything else was a little lacking..."
Vikki B, 31 Août 2016

I'd actually give this hotel a 3.5 rating. First, the positives: The room. We're a family of four and we ended up in a room on the 4th floor. The room was clean and more than spacious enough for all of us. We also had a balcony with a lovely view of the beach. Beds were comfy and since we were on the 4th floor, we slept with the balcony door open...(lovely breeze, the sound of the water, etc.). The room was nice - some reviewers were saying the decor was dated but to me it just felt more traditional. It was not old or shabby by any stretch. I would definitely stay here again for the room size alone. Now, for the negatives: The staff wasn't all that friendly. I saw in other reviews that people had a better experience with the staff. Maybe we were so late in the season that everyone was just tired of dealing with tourists or something. Upon check-in, the girl at the front desk was so unimpressed with having to deal with us it was like her brain was actually about to die. Also, the morning we were checking out - around 9:30, housekeeping kind of barged right into the room. She knocked twice quickly and came in before I could get to the door, then got really defensive saying "I knocked!". Yes, well, this is a big room and I couldn't make it to the door in the 2.6 seconds you gave me. She seemed confused as to whether we were checking out that day or not, and when I told her we were, she told me to "take our time". Uhh...okay, thanks? My kids loved the pool. I found the water to be too cold and over chlorinated, but they had a blast. The hot tub was nice, but the jets seemed to be having issues. Overall, the pool and pool area were clean and well maintained, although the towels were seriously like sandpaper. But biggest issue with the pool is that it doesn't open until 11:00am. Seriously? This just felt shady, like they wanted to keep the people who were on their check out day from using the facility one last time. Maybe this is a "thing" with all the hotels in that area, maybe they've figured out that people will leave faster if they can't use the pool...?No idea, but it sucks. If you're traveling with young kids who live for the pool, take note! My kids were NOT happy. The breakfast was okay, nothing special, what you usually get at the "breakfast included" hotel. Again, if you're traveling with young kids, take note - They serve breakfast on the 2nd floor above the lobby and there are no restrooms anywhere in sight. I know this seems like a nitpicky thing, however, if you're room is all the way on the other side of the hotel (as ours was) and your five year old suddenly has a DEFCON-1 bathroom situation, the ONLY bathroom available is the one in the pool area downstairs behind the lobby IF they have the door to the pool unlocked. Overall, we'd stay here again simply for the room. I do feel like they should emphasize when you check-in that you do not have use of the pool and hot tub on your check-out day. Just some extra tips for the area - Eat at the Keyhole Bar & Grill. By far the best and most economical meal we had there. There's a place just a few doors down from there with the BEST ice cream (The Sweet Spot, I think it was had a big pink sign).

"Great Location"
Jeffry H, 29 Août 2016

This hotel while a bit dated in the decor, was a real gem to find. It was close to everything and the rate was cheaper than we expected.! We were able to walk to the ferry for Mackinaw Island and had dinner just across the street. I would for sure stay here again!

"Clean, convenient, friendly staff"
TinkaS16, 27 Août 2016

Really nice hotel for an overnight stay in the city before departing for the Island. It was conveniently located within walking distance of the main part of Mackinaw City. We had a room overlooking the water. The room was large and very clean. They have a nice beach area for guests in addition to an indoor pool and hot tub. The staff is excellent. They were so nice to let us check in a few hours early and were very helpful with directions. The free breakfast has plenty of options for everyone. Overall a great stay for a great price and a great location.

"Fantastic place !!"
Judi S, 25 Août 2016

Great place to stay ! Very clean, very close to shops. Nice breakfast, pool was nice, whirl pool was not hot, but that was the only negative. Front desk, was so nice an helpful, to anything we asked.very large rooms, also. You won't be disappointed, honestly.

Deb L, 25 Août 2016

We were pleased with this hotel. Our room was right on the beach and had a great view. Unfortunately, it got cold and rained while we were traveling so we weren't able to enjoy it, however, had the weather cooperated we certainly would have! The staff was nice. Our room was nice as well.

"Nice hotel"
donnasT869ZD, 24 Août 2016

The hotel is very nice. I have stayed there several times over the last 4 summers. I have always been happy with my stays there. The included breakfast should have more choices. The staff is quite friendly and ready to answer any questions you may have. If you have any issues while there, they will take them seriously and fix the problem. I will return and stay next summer.

"Great location with a lovely beach"
LJerden, 24 Août 2016

This hotel is in a great location within Mackinac City. The lobby is welcoming and front desk staff are friendly and professional. Several rooms offer fantastic lake views. Rooms are clean and nicely appointed. The little stretch of beach is very pretty and invites you to enjoy it.

"Reality - so, so place to stay given the price"
Tim S, 16 Août 2016

We had a great view of the lake, you can't beat that. Beach is good, but not well maintained and is subject to the type of people staying there. Some upgrades to the hotel, but many more needed for an average $225 per night. We had leaky faucets and the chrome finish on fixtures was just about gone. Looks like carpeting and some outside building upgrades were recently done. We unfortunately couldn't enjoy our balcony due to a rude guest who barbecued on their patio (lowest level rooms are below grade) and when confronted by management when we complained, just moved out to the beach and did it there. My view of the lake included this guest bending over in the lake washing his grill out (I'm sure the kids playing in the lake loved walking into that). With an east wind, the smell of charcoal lighter fluid doesn't make for a nice evening and we got burned two nights in a row and couldn't enjoy our balcony. They should have been thrown out and that didn't occur and management was clearly told that. The price of their room must be more important than the price of this review. It is close to many areas to walk to, that is a plus and there are other hotels with the same setting. Breakfast in the morning Is pretty much a zoo, food is OK. Staff is very friendly, but again, should have taken a firmer approach to the people below us.

"Weekend Bike Trip to Mackinaw"
Jeff D, 16 Août 2016

Just want to say thanks to Dave the Manager and his very friendly staff. We stayed this past Friday & Saturday nights. Dave made sure we had safe parking for our Pick-Up Truck and Trailer along with Harley's. They were full both nights but everything was clean and quite. This will be the first place I call for next years trip. Thanks again for the great place to stay.

"Beautiful room, beautiful view!"
Donna G, 15 Août 2016

I stayed at Best Western Plus Dockside in Mackinaw City, Michigan on August 6th 2016. We have stayed here many times before and always come back! The room décor is great and the room and bathroom are always clean. The staff is friendly and helpful! The view from my room is an amazing view of Lake Huron! There is a beach with chairs and tables for guests. There is a breakfast with a variety of choices for the whole family! I recommend Best Western Plus Dockside in Mackinaw City, Michigan to anyone! I hope to be back in Mackinaw City next year and will definitely stay here again! Thank you!!!

"Excellent motel and location!"
Jeffery T, 13 Août 2016

The motel and staff were first class and their location was within walking distance of most local attractions. You are a short walk(or a shuttle pickup at the front door) to the various ferry operators to Mackinac Island too! They have a nice continental breakfast with one of the bigger dining areas I've seen.

Griswold6, 12 Août 2016

Can't beat the private beach which the kids loved. Steps from ferry line to Mack Island as well as downtown Mack City. So great location. Room was nicely furnished but not great, with comfortable beds and pretty up to date styling although some wear marks. One room suite was kind of cramped. Top floor so our beach side balcony was half the size of other floors, disappointing. Pool was fine. Free breakfast was your typical hotel free breakfast with the waffles and biscuits and gravy. Fine. Odd layout to get around with outdoorish hallways and quirky stairwells. Dated looking exterior. Big deal. Seemed like we paid too much for what we got, but loved the location.

"Room 215"
Sheena822, 11 Août 2016

What an amazing experience! Although this hotel is older, our room was beautiful. Clean, view of the water, pier and beach. Staff (especially reception area) were welcoming and so helpful. Breakfast is continental but had so much variety. Walking distance to the ferry and downtown area. Great vacation spot for all ages. Thank you for a wonderful stay.

"Great Location for Everything Mackinaw"
Rhonda L, 11 Août 2016

This was a family vacation and we booked 4 rooms months in advance. Our room and another overlooked the courtyard parking lot. There was nothing wrong with this view. We could see the lake and downtown. The other two rooms upgraded to a lake view. We were very happy with our room. It had two queen beds and was roomy. There was a long low dresser that could accommodate two suitcases. It's not very often that my husband and I both can comfortably put our suitcases out. And there were lots of plugs. This hotel seemed to pay attention to some of the little things that others do not. The free breakfast was typical. A nice variety of items, but not quality food. We did not care for the coffee so we walked up town for a better cup of brew. Hotel was was within walking distance of ferry docks and uptown. We would definitely stay here again.

"Nice location, big tv...but that is all"
theresah259, 11 Août 2016

This hotel has a lovely location, However, our patio was covered in spiderweb, sand and bird feathers. The room was very dated with the exception of the large flat screen....but the worst was the small square bed pillows and hard as a rock foam mattresses. Not at all what I would have expected in a $350.00 room.

"Always Our Place to Stay!"
Sandra L, 09 Août 2016

We visit Mackinaw at least once if not twice a year and this is our go to place to stay!!! The staff is excellent...pool is clean....and rooms are always clean too! Perfect location to the ferry docks, shops, and restaurants.

"Beautiful Hotel"
Canadians2155021, 08 Août 2016

Best Western Hotel is a very beautiful looking hotel right in the heart of a very busy Tourist Area. The rooms are very nicely decorated, clean and comfortable bed. The breakfast was very extensive and included everything you could possibly want. Right across the street starts shopping, mini-golf, and a very short walk to the Crosswinds Village which has many unique stores. The Village also hooks on to the downtown area. If you are wanting to go to Mackinac Island, the ferry boats are right next door. You can have the front desk call and they will send a shuttle for you. The hotel staff is very friendly and we thoroughly enjoyed our stay and will definitely be back.

"Standard Hotel"
Sandra J, 08 Août 2016

The hotel was a standard hotel, the rooms were average in size. Price wise this is a tourist area, so the rooms are around twice as much in price as is normal if not more so. There was nothing really wrong with this hotel, and location wise it was easy to get around town by walking. The price factor will make it so that we will look elsewhere.

"First visit, very pleased ."
Laura K, 07 Août 2016

This was our first time to Mackinaw City and we were very please with our hotel choice. The room was very clean, the hotel was very quite and the beach was great. Very expensive but comparible to the other hotels. Definitely spend the extra to get a lake view.

"Great place for a family reunion!"
MichMom2016, 06 Août 2016

We hosted a family reunion at this hotel and the facilities, hotel staff, location to local attractions were all excellent! We rented out their conference room, which was beautiful. A great place to hold an event! The manager, Dave, was fantastic!! Great hotel - clean, updated, and quiet. Pay the extra money for a beach view. Wonderful hotel!

"Great accommodations and location."
carmack_kid, 04 Août 2016

Room was very spacious and clean. The balcony afforded a great view of the harbor and activities of the ferries going and coming from Mackinak Island. Shuttle to the ferry dock is available just for the asking.

"Will not stay here again"
funmomMichigan, 04 Août 2016

The hotel staff for the most part is pleasant but the hotel itself is run down, filthy, and the rooms are dated and dark. The furniture is so bulky and the tiles in the bathroom are moldy and coming off the wall. The room had a bad odor. The view of the beach was nice but the beach itself had trash on it and I felt it was neglected by staff. The breakfast is okay for a free breakfast but don't expect too much. I will not stay here again. I'm not sure why this hotel was rated so high compared to other mackinaw city hotels. I will stay at the Hamilton inn next time as it looked to be the best kept hotel in the area and a friend of mine stayed there and was pleased. I could not wait to leave the best western, it was not comfortable, is dated and filthy. There is also only one elevator for the entire hotel staff and guests which is very very inconvenient especially if you are staying of the 4th floor. Expensive for nothing hotel! Very disappointed in this hotel and happy I spent most of my time outside.

""Great Value, Location and Hospitality""
ldora2, 03 Août 2016

We have stayed here several times on family vacations. We continue to enjoy the pleasant and accommodating staff, the very clean and pleasant rooms and the breakfast bar. The location is second to none. The Inn is located next to the Ferry Docks, and a short walk to downtown shops and restaurants. The pool area is well maintained and very enjoyable. The beach area is a bonus that isn't available in other motels. Charmaine was a great representative of the Motel.

"Convenient location"
Bill J, 30 Juillet 2016

Very good hotel close to town, easy walk to restaurants, shops and ferries. Clean, comfortable room and excellent breakfast. Could use a second elevator, a larger parking lot and larger balcony overlooking the lake. Pool and hot tub were fine, didn't use the beach.

"Great Location"
4Vacati0N, 28 Juillet 2016

Stayed two nights in a standard room two queen beds for two adults and one teen. Great price for the area. We called the morning of our check in day. The location can't be beat. It is at the end of a long strip of hotels and is the closest to the ferry and shops. The grounds, lobby, common areas and room are clean but felt a little dated overall. I would stay here again if I returned to the area. The beach access was great!

"Summer Break from the Heat"
Railfan64, 28 Juillet 2016

Pros: Rooms are clean and the housekeepers are efficient. The location is right in the heart of town. The adjacent beach is quiet and peaceful. It is near the ferry. The beds were comfortable and the linens clean and crisp. Cons: The hotel's advertising is a bit deceptive in that the photos show balconies overlooking the lake, but when we arrived we were assigned to a room with absolutely no view. It was going to add $20 more a day for the rooms in the ad. The hotel is "stick built", so you can hear the noisy kids in the room above you. Breakfast was the usual stuff found in motels. Not sure why the place was rated so high.

"Family reunion stay"
cgreif7981, 27 Juillet 2016

The location of best western is perfect..walked to the bridge each day...great shopping and resturants. All the rooms are clean and very roomy . The beds and pillows are very comfortable. All employees were very nice and helpful. We enjoyed the pool and area outside the pool. Also there is large breakfast dining room and large assortment of food to pick from. We enjoyed the water and the view and the beach . Loved all the chairs and loungers to accommodate everyone. We had a fabulous family reunion and will return to best western dockside.

"Great place"
Linda B, 27 Juillet 2016

Loved the lake side room with patio steps up to beach. Watched boats leave for Mackinaw Island all day long. Indoor pool very nice. Breakfast excellent. Staff very friendly and helpful. Great place for kids and adults. Can watch kids swim and plan on beach while having cocktail on patio. Walking distance to Mackinaw City shopping and restaurants. Will definitely go back and perhaps take all the family

"Just above standard"
claussie, 26 Juillet 2016

Large hotel, good location, with its own beach on Lake Huron, close to I-75 and Mackinac Bridge. Ferries to Mackinac Island are in walking distance. Same goes for downtown Mackinaw City with plenty of restaurants and shops. Free parking available. Our room was spacious though relatively dark, overlooking the parking lot. Had all the standard interior, fridge but no room safe. Internet worked well. Has pool and fitness center, the gym itself below standard, no free weights, just treadmills and a stepper. And a strange cable fitness machine like from the Sixties. Standard free hot breakfast plus waffles, in separate breakfast area, was ok but with tasteless scrambled eggs and sausage, sour and hard fruit salad. No big deal. All in all a standard Best Western, though quite pricey.

"Quick overnight stay"
MIfamof4, 25 Juillet 2016

We stopped here for a quick overnight stay. Very clean, friendly staff, beautiful views. Beach is nice, pool and hot tub area was decent. Nice continental breakfast. Great location, close to downtown. Adequate parking (we were pulling a boat). Would definitely stay here again.

"Great location!"
papa672015, 24 Juillet 2016

Had a lakeside room and the view was fantastic. Watched the Island Ferries come and go, parasailers all day and a great sunrise! Breakfast was all we could ask for. Room was clean and the desk was great for my laptop to keep up on the latest.

"Great location"
Diona H, 23 Juillet 2016

Clean and well maintained. Mattress was very comfortable. Near the downtown area. Secure place to leave bikes overnight was really helpful. Good breakfast with lots of choices. Friendly helpful staff.

"Good Hotel"
pseudoengin, 19 Juillet 2016

Stayed here for two nights over the 4th of July holiday, and we got a really good rate through the Mackinaw City website. The front desk staff were nice and friendly. The room was clean. We had a beachfront room with a balcony, which was okay. Breakfast was typical hotel breakfast. The location is fantastic - within walking distance to the ferries, the bridge, downtown. It's in the middle of everything. Considering the price, it was a good deal, especially since it was a holiday weekend.

"Clean with full breakfast"
Don C, 17 Juillet 2016

We stayed one night before heading to Mackinac Island for a week. We had a suite with 2 queens and a king in a separate room. Unfortunately there was no ventilation in the separate bedroom so even with the door open and the a/c cranked to high it got warm and stuffy in there. Other than that, the rooms were clean and the beds were comfortable. Plenty of plugs for all your gadgets. Full breakfast was typical for the area, waffle maker, scrambled eggs, sausage, and biscuits & gravy were the hot items. Tasted fine but nothing special. Staff at checkin and checkout were friendly and courteous. I would consider staying here again but probably not in a suite.

"Bike Trip"
John K, 12 Juillet 2016

Hotel lives up to its ratings. Nice, clean and staff was friendly and accommodating. The pool could use some adult time. We got chased out by too many kids and little adult supervision. The beach was nice.

"Best Hotel"
tyrone2020, 11 Juillet 2016

Thanks to Michael Gofourth we stayed at the Best Western Plus this hotel is so amazing it has a great view and an outstanding beach the kids loved it. The rooms were very well cleaned and really fancy. The free breakfast in the morning was delicious. We definitely will be back her next year. If your looking for a hotel choose this one.

"Excellent Stay"
pammie93, 10 Juillet 2016

We would definitely choose to stay here again upon returning to Mackinac City. The location was wonderful - walking distance to shops and restaurants, and on the water. Staff was friendly and helpful. Used the fitness room which was adequate, as well as the breakfast. The rate was very reasonable for a tourist town, especially for the location - on the water. A very pleasant stay and I would highly recommend to others.

"Nice setting by Lake Huron"
John R, 10 Juillet 2016

Getting a room facing the lake is worth the extra money, especially on July 4, as the fireworks go over the lake and you have a front view from your balcony. Location is convenient to the various attractions including the ferry to Mackinac Island for which they sell discounted tickets.

"Vacation stay"
Jean A, 09 Juillet 2016

Stopped along the way to the Michigan upper peninsula and stayed at the Best Western Plus Dockside Waterfront Inn, Mackinaw City MI. Good location. Nice lake view. Courteous and helpful staff. Good price.

"Terrific staff"
Travelbuds2016, 07 Juillet 2016

We were traveling in Northern Michigan, following the coast, stopping in different towns every night. We did not have a reservation when we arrived at Mackinaw City. Dave and his excellent staff were able to accommodate us. When we decided we wanted to stay 3 nights, they worked very hard and were able to give us a lakeside room for all 3 nights. The staff at this place was excellent. 2 thumbs up!!

"A nice stop..."
kferg9, 06 Juillet 2016

We stay here at least once a year...the reservation process was much smoother this year so seems like new management maybe...last year , we were enroute to this destination and they tried to call our home to confirm we were coming..we weren't home! Someone ahead of us in the lobby trying to check in, had their room given to someone else...not a pretty sight...I made sure to give our cell phone this year but received an email the day before our arrival asking for any changes to be made, seemed like they made a change...also, the front desk clerk who checked us in, offered his assistance on where to park our vehicle with boat and trailer...even walked outside with us and directed us...very helpful. Rooms are comfy, amenities adequate...the only complaint I would have is the constant humming of the dehumidifier in the room... They offer a decent hot breakfast buffet as well... We will stay here again I am sure due to the location and comfortable rooms.

"Great Location"
Amanda L, 06 Juillet 2016

I stayed for 2 nights with my 2 daughters. The room was clean and beds were comfortable. The hotel location was walking distance to the local shops and ferries. The front desk staff were very helpful during our stay. Breakfast was good. Small beach was nice also. The room charge included passes to 3 indoor waterparks off site. We visited one of them and was not impressed. It was not clean, had bugs in the water and trash around the side. Overall our stay at the Best Western was enjoyable and we would stay here again and recommend to others.

"Mackinaw City"
Nancy H, 04 Juillet 2016

Fairly clean room, dirty grout in bathroom. Front desk all Jamacain and not very helpful as far as local sightseeing goes. Nice pool and hot tub.Convenient walking location to shopping and the ferry. Don't bother with free waterparks unless children very small.

"Family Summer Vacation"
dzimmerman815, 03 Juillet 2016

Room 405 Balcony with view of the lake. Kerry completed our reservation timely and gave us a personal tour of the room. She made a personal call to our room to ensure the commendations exceeded our expectations. Kerry also suggested and provided our discounted ferry ride tickets to the Island. The daily continental breakfast was delicious and fresh. The room was kept clean with fresh linens provided everyday. The balcony view of the lake and dockside were an added plus. Thank you Kerry and staff!

"4 nights "
nswamp, 28 Juin 2016

Hotel seems overpriced. Reading other reviews tells me that we were lucky to have a room. The included "free hot breakfast" is bland, reheated precooked mass produced stuff. But if you stick to bananas, toast, milk, and coffee it's OK. Having a balcony to look out was very nice. Moonrise was beautiful on the calm lake. Bring a big fan, the AC never gets cold. Place was clean but kinda sandy from the beach. Housekeepers worked very hard.

"Good place to stay."
Clifford W, 25 Juin 2016

We attended with a coach tour and they handled luggage in and out for us. Rooms were great and the beds were comfortable. One of my best sleep experiences. Breakfast was very good and handled our numbers nicely.

"Golf Getaway"
travellinfool27, 22 Juin 2016

Very clean, attentive and helpful staff. Cleaness pool and hot tub we have been in!!! Excellent hot/cold breakfast, lots of variety. Beach is clean with lots of areas to gather and lounge chairs. We had a waterfront room on the main floor..which was nice but wanted one on a higher problem..we were moved the next morning. Great location...walked to all the attractions and resturants and to the waterfront by the bridge.

"Great Time!!!"
Angela T, 22 Juin 2016

My daughter and I had a great time we enjoyed the beach, pool, hot tub and complementary breakfast. The staff was polite, prompt and accommodating. Our hotel room was very nice, had a lakefront view on the first level and not only did the door wall open to a nice patio with a table and two chairs but it also had a few stairs to walk up and you're on the beach with a lake view; just beautiful and soooo relaxing. I've stayed at this hotel 3 times in the past seven years and it just gets better and better. Thank you everyone for making our stay outstanding and a special thanks to Charmaine. Ms. Taylor

"Great location"
Catherine C, 21 Juin 2016

This hotel is within walking distance to almost everything you would want to see, even the ferries to the island. We got an early check in and they even let us keep the car in the parking lot after check out to make a quick trip downtown. Our room was beach level and you could walk right out to the beach. I will be Back for sure.

"Nice location "
Judy S, 20 Juin 2016

Good location, very close to town. Staff was very accommodating and pleasant to deal with. We had a lakeside room with balcony. The room was clean and well kept. Breakfast was the standard fare, with a very large room that accommodate many people. This hotel is heavily used,but the management does an excellent job, covering all of the bases.

"Can we move in permanently?"
dissatisfied998, 20 Juin 2016

We were given a choice of what level to stay on. Naturally we chose ground floor with access to the beach from our private patio. Had a great time. If/when we return to this area, this would be our first choice in hotels.

"David - Front Desk Assistance"
gphill6372, 19 Juin 2016

I recently made two reservations for this coming October. I travel for living Globally and the young man David at the front desk was so accommodating and courtesy that I felt he went beyond in trying and get accommodate all by request. I congratulate David and the hotel for employing such a dedicated employee.

306kalic, 16 Juin 2016

Great service, clean rooms, comfy beds, phenomenal breakfast, clean and refreshing pool and hot tub. Perfect stay! Check-in was super quick & staff makes you feel wanted there when you're checking out. "Awh, you're leaving us?!"

"Bike Ride across Mackinaw Bridge"
Basia44, 15 Juin 2016

My stay at the Best Western was truly a wonderful blessing due to the amazing Manager, Dave. I drove 5 hours from the Detroit area for the Big Mac bike tour and was very excited about the second day of the ride which was crossing over the Mackinaw Bridge. At about 8:30pm, the night before the bridge ride, I noticed that I had a flat tire. I am embarrassed to admit that I had no spare inner tube and no idea how to fix a flat. Since there is no bike shop in Mackinaw City, I asked Dave for advice. Dave was patient, kind and resourceful as he suggested that I drive to the Walmart in Cheboygan to purchase an inner tube. When I explained that I didn't know how to fix my tire, Dave immediately offered to fix it for me. I asked when Dave was done working which was at 10pm. Dave offered to stay later if I wasn't back in time with the inner tube. Dave ended up working on my bike for over an hour. I inadvertently purchased the wrong inner tube which caused several complications. Dave worked on my bike for over an hour, until 10:45pm. If I hadn't stayed at the Best Western, I'm certain that I would not have been able to successfully cross the bridge the next day. In addition to the amazing service that I received from the management , the rooms were spacious, clean and the breakfast buffet was very good. I highly recommend this Best Western and will certainly stay there again!!!:)

"Two night stay"
M R, 11 Juin 2016

My family stayed here for two nights. We had a good room in the first floor facing the water. It was a great location, because we could walk right out to the beach...the water was only about 40 feet from our door. The rooms were typical for a Best Western. We were underwhelmed by the breakfast and the next day we went across the street to eat. It has a great location, within walking distance of many restaurants, attractions and stores. We were able to buy ferry tickets here at a little bit of a discount, which was helpful too.

"Could have been better"
Fabrício V, 11 Juin 2016

Ala very crowd hotel. Staff could have a better attitude towards guests checking in and be more welcoming. Rooms are ok, normal size and an advantage if you het the jacuzzi king, which is good. The best overall is location. Walkable distance to downtown and beachfront. Recommend but would let management know to train their staff to have a friendlier behavior with guests.

"A Hidden Gem! "
AAwa, 11 Juin 2016

This hotel is a little older, but our family really liked it. The pool and hot tub were great. The rooms are clean and the beds are great. The hotel front desk crew (Kerry) made us feel warm and welcomed! We will go back. The hotel is centrally located to shops and restaurants.

"Great place"
42BarbaraS, 10 Juin 2016

This is a very nice place to stay. Right on the beach so you can swim in the lake. Rooms were clean and comfortable. The Jacuzzi was very relaxing. Breakfast bar offered many choices. It is close to ferry service to the island. We will return.

"Not one of the better Best Western ' s we've stayed in"
GRPSWS, 09 Juin 2016

The best thing about this hotel is you can get the cheapest ferry tickets to cross to the Island. The check-in was brusque at best. I asked to be sure I got my extra points as I'm a Diamond member and about got my head bit off. The breakfast was disappointing and had no bacon - what's breakfast without bacon? It was a comfortable room but not sure I'd stay here, again.

"Expensive lodging- poor experience"
Lee W, 09 Juin 2016

Facility is impressive in appearance , but falls short on performance. Breakfest was maginal in options and in quality of taste and appearance in compared to most BW plus establishments. The in room heater/ AC was terribly noise that could only be stopped by turning down or off. Management made no effort to fix, but rather that you didn't use it.

"Relaxing start to a vacation"
Janespains, 07 Juin 2016

We stayed here for 3 nights just before Memorial Day weekend. It was wonderful. No crowds. 10 cars in the parking lot. Our room was right on the beach, altho too cold to go swimming. The geese greeted us one morning outside our door. The atmosphere was so relaxing. We walked to the ferry terminal. Our last night here was the start of the holiday weekend, and the parking lot was full. If we have anything negative to say it would be about the beds. They are kind of droopy and Need replacing.

"Average stay"
Mary W, 06 Juin 2016

Check in was fine, but the three people working at 930pm spent more time talking to each other than getting me checked in. The room was clean and comfortable. The one elevator was very far from my room. Locating vending areas was a chore because they weren't adequately mapped. I wasn't aware until I arrived there was no smoking on the premises, so I smoked in my truck, which is fine but that would have been nice to know. Getting to the pool was difficult because no maps or signage. Breakfast was good. Overall it wasn't terrible but I won't stay again.

"Quick trip to the UP - was pleased!!"
binges1, 06 Juin 2016

I didn't know what to expect with the somewhat mixed reviews. Upon arrival (11AM) we assumed our room wasn't ready. At the time, we had a courtside room. They said we could upgrade for 20.00 to a lake view. We accepted. Still thought our room wasn't ready, but about 5 minutes later, the front desk woman brought us our keys. She was SUPER friendly and personable. Not sure of her name though. Got to our room, unpacked and headed out for the day. Nice that they offer a shuttle to/from the ferry service. We took Shepler's, as the more expensive on is a 45 minute ride and I have a one year old. That was also helpful that she was knowledgeable about the things going on around the city/island. The hotel was clean and very accommodating. Nice pool and hot tub! Would stay here again, very centrally located and great breakfast with many choices!!

traverlermG591XA, 06 Juin 2016

This was towards the beginning of a week long trip. Had made reservations about a week ahead and requested a room facing the lake (best on the 2nd or 3rd floor). It was a clean, relaxing stay. Loved to hear the lake's waves during the night, relaxing. We had a balcony and got a number of pictures of boats and birds. I get up earlier than my family and it was nice to just sit on the balcony and relax before a busy sightseeing day.

"Very friendly"
pchudson416, 05 Juin 2016

This was a very pretty hotel. We had a room looking onto the lake and the view was fantastic. Every one on the staff was so helpful and very, very friendly throughout our stay. They couldn't do enough for us and were very attentive. The complimentary breakfast was good and there was plenty of choices.

"BW Dockside Mackinaw City - great stay"
Sharon L, 02 Juin 2016

We stayed one night at the BW Dockside in Mackinaw City on our way to spending a few nights at the Grand Hotel on Mackinac Island. The value and quality of the room were excellent. The breakfast was good but quite standard for most hotels. We had a lake view room which was a huge plus. The only (somewhat) negative was the room was quite dark.

"Great stay in Mackinaw City"
Kevin B, 02 Juin 2016

Hotel staff was very friendly and helpful. The free breakfast was good and the breakfast room was clean and well attended by staff. The location was great, room was right on the water and we enjoyed the view. We would return to this hotel again.

Staci M, 02 Juin 2016

After we checked in, we went up to our room only to discover that it had not been cleaned at all. The bed was all messed up, towels were everywhere, and the trash was not emptied. It looked as if someone has JUST checked out. I called the front desk from the room and reported the issue. The lady at the front desk asked me to hold a moment... When she came back on the line, she asked me if a room with only one bed was alright. I would have been satisfied if they would have just offered to clean the room, but I said yes, and she proceeded to tell me that she would be happy to accommodate us and move us into a room with a king size bed and a jetted tub. A gentleman (manager maybe?) brought us the new room keys and told us where the room was. When we arrived.. WOW! It looked like a honeymoon suite! Gorgeous! And all for the same price we would have paid for our original room! I would stay here again in a heartbeat, and will absolutely recommend it to friends and family! Thank you BWPlus!

"Love this hotel!"
Kay P, 01 Juin 2016

Great value, friendly staff, convenient to downtown Mackinaw City, lovely room (balcony, lakefront), excellent breakfast. We were there before Memorial Day. The weather was beautiful, and there were no crowds.

"One of the Nicer hotels in Mackinaw City"
Gary P, 31 Mai 2016

Friendly Staff, good effort made to keep the property clean, the 6 year old we took did not want to leave. Breakfast was decent. We have stayed at 50% of the hotels in Mackinaw City and this is one of the ones we would go back to. One of the best locations in the city.

"Big rooms and free breakfast"
Becky62442, 30 Mai 2016

We really enjoyed our stay here with our family. The two bedroom suites were perfect for kids in one room and adults in the other with a pullout couch area plus small entry way in between. Very clean. Pool and hot tub were great. Free breakfast included had a lot of options, though crowded. I was just very impressed for the prices we paid for the rooms. We had a few minor things we had to call the front desk for and they were very responsive, especially Dave! :) We will happily come back here to stay when visiting the area- so much better than the exorbitant rates they charge for extra tiny rooms on Mackinac Island itself!

Gloria P, 29 Mai 2016

Disappointed with this place! Not at all like the Web pictures. Looks like you are on the lake but our room was on the interior, dark, outdated, and musty smell! Had reservations months in advance thinking it had a view!!!! No way could you see the water, it was under the stairwell. Had young children running around at 4:00 A.M. What are they doing up at that hour? Then the Mother screams at them and slams the door! Obviously NO SLEEP that night! Only nice thing, it was centrally located.

"Over Rated Hotel"
Byron P, 29 Mai 2016

Pick this hotel from a web site. Not the best choice. The building is very old and although building maintenance is being done, it is not up to date. Key pad to rooms is the insert card type and that style has been around since the 70's. Not the best. Room furnishings is from the 60's and most rooms do not have a view. The complex needs torn down and replaced by a more modern high rise style. I can't recommend staying here, even though the price is fair.

"Awesome Stay"
9mmbarretta, 26 Mai 2016

Wow, for the price, all i can day is wow. My girlfriend and I came up for a romantic visit and everything was fantastic. From the nice lady at the desk, to the Manager Dave, to the very nice hotel maids, the entire experience was absolutely heart-warming. Thank you, Best Western of Mackinaw City. And just look at the view from the room!

"Dark, Dirty, Unfriendly"
Jessica J, 26 Mai 2016

We stayed here for one night as we were arriving in town in the evening and heading to the island for the rest of our trip the following day. My husband picked this hotel due to its high rating. While on our 6+ drive we kept getting phone calls from the hotel wanting to know if we were still coming. Mind you it's not like we were arriving really late, we probably arrived around 4 or 5pm. We were on the road and not in a place to be on the phone and they kept calling; odd. All interactions with any staff, including the manager, were unpleasant and not friendly at all. Due to that alone I would not recommend this hotel. Grumpy, rude, and act like you are an annoyance simply by checking in or out or asking a basic question. The room was dark and stale smelling, felt dirty and had mold in the bathroom. At the time I did not remove the sheets or pillowcases to check the mattresses and pillows but I now wonder what I would have found if I had, ew. Anyways I would not stay here again even if I was offered a free night and I wouldn't let my family or friends either. Pay more and stay on the island instead. Or stay on St Ignace if necessary. I don't know how this place has such high reviews and neither does my husband.

"Mackinaw City, Best Western Plus"
John L, 26 Mai 2016

While traveling over the U.S. we stay at Best Western, I know what to expect, which is good. Mackinaw City Best Western Plus is no exception. Check in was effortless the room was comfortable and check out was easy. People went out of their way to help.

"Nice place"
Mary R, 26 Mai 2016

Very happy with the hotel and staff. The only downside was our room on the second floor opened out to the pool, on the main floor, which made it very dark in the room. Breakfast was great, and I would highly recommend this hotel.

"Caution if you have mobility issues."
jkcrupper, 25 Mai 2016

The staff was great. The rooms were very nice and a good value for the money. However, the hotel has 2 wings and they are not at the same level. They only have on elevator and there are ramps that need to be used to access offset levels. We were in the wing facing the lake and that meant ramps up and down to get to the breakfast area.

"Great stay and a convenient location."
Theodore V, 24 Mai 2016

Great breakfast and pool / hot tub room. Rooms are well setup, clean and comfortable. We have stayed at the Best Western Dockside several years in a row for the Zoo-de-mack bike ride and have never been disappointed.

marymoon2, 23 Mai 2016

I would rate this hotel higher had I not been treated rather rudely by one of the housekeeping employees. Only one, I must emphasize! Most were kind and very accommodating. The day we checked out, I was returning to my room after breakfast when I ran into the housekeeper. She commented to me "Oh, you're still here." It was 9:30 in the morning! (check-out is 11am). Later, after my friends returned to the room to pack up, the housekeeper opened our door. We told her we were packing up to leave She gave us a disgusted look and rolled her eyes at us. Really?!!! It still was not even close to being 11 am! Why tell your guests that check out is 11 am when you have your employees applying pressure for us to get out well before then? Funny thing, Housekeeping left a note on the nightstand asking for a tip with the added quote "God Bless". I would normally leave a little something but this time the only tip I left was, "Don't be RUDE to the customer!"

"Always a great stay at the Best Western Dockside"
myboat2, 23 Mai 2016

We stay here twice a year, spring and fall. We always enjoy our stay here, close to the crossings and the Breakfast buffet never lets us down. The pool is always clean and the staff is very friendly. Our best deals have always been over the intrnet.

"Great Overnight Stay"
Jan R, 22 Mai 2016

This is a very nice inn.Our room was on the lower floor steps away from the water. The room was very clean and tidy. The beds were comfortable. I will stay here again if I come this way. We were given coupons to use at nearby resturants and stores. This inn is only a few blocks from main street Mackinaw City.

"Michigan stay"
henreitta31, 21 Mai 2016

This is a beautiful hotel. The location is perfect and it's easy to get to the ferry to Mackinaw Island. The staff was very friendly and helpful with directions and places to eat. Janet and Marie made our room clean and provided everything we needed. Breakfast was excellent, with several choices and the hostess was very friendly. The weather was cold during our stay so we definitely want to come back to visit the area and when we do will stay here.

Marvin H, 21 Mai 2016

Great location for choice of ferries. Nice to see the lake from our 2nd story sliding glass door. Staff was helpful and polite. We can always depend on Best Western for top quality and comfortable beds.

"Worth a Visit"
Corey E, 19 Mai 2016

If you're going to visit the island, or maybe the fudge shops in the city as you're getting ready to travel over the great Mackinaw Bridge and explore St. Ignace or Pictured Rocks...this is a nice place to plant your feet for a night or two. It's on the southern end of town and there's no view of the bridge but it's on the water, it's clean and comfortable with spacious rooms, reasonably priced and friendly staff. There's a nice mom-n-pop restaurant across the street and you're within less than a 5-min walk to the main drag.

"Stay Here!"
James R, 15 Mai 2016

Great location, within walking distance of shops and right on the beach. People at the front desk were friendly and accommodating. I needed a screw driver, and Dave the manager provided one. Rooms are clean and neat. Great pool and hot tub area.

"Great Hotel"
553jeannet, 15 Mai 2016

With not knowing where to stay in a city we never stayed in before I read the online reviews. They were so correct, the hotel was an excellent choice.The room was clean and comfortable. The staff professional and available. The location was excellent.

"Well appointed"
380Roger, 30 Avril 2016

Mackinaw City is well worth a visit and this is an excellent place to stay while doing so. The rooms are very well appointed though the coffee machine, fridge and jacuzzi timer are a bit hidden away. There is a very spacious feel, helped by the original spaciousness of the village when originally planned, close to various attractions. The breakfast room islight and spacious with a view over the adjacent park and waterfront. Roomkey attracts a discount at various restaurants.

"Nice place."
kingedward29, 14 Février 2016

Stayed here in July of 2012. Very clean and modern rooms. Within reasonable walking distance of many attractions in Mackinaw City. Excellent waterfront view. I've stayed in a few hotels in this area but this is one of the nicer ones.

"Best Western/Hamilton"
mkrugielki, 31 Janvier 2016

"The staff was friendly and service was great. The room was clean and ours provided an excellent view." We chose a lake view in winter and our beachfront, lake view room provided the view we looked for plus great sunsets and sunrises glistening off the ice and water.

"Okay hotel, outstanding area!"
OhioEnglishTeacher, 07 Janvier 2016

The hotel was not up to usual Best Western standards, kind of plain, breakfast was awful. It was clean and relatively quiet. The location, however, is great. This is one of the most beautiful areas in the country, and I have traveled constantly the last several years. The weather is perfect in the summer if you don't like extreme heat, which my husband doesn't. It is a hunter/fisherman's paradise. I don't recommend the food anywhere, unless you like fudge and ice cream.

"Decent place to stay, if you get a good price"
tooreck, 08 Décembre 2015

Because of my Diamond status, I received an upgrade to Jacuzzi room, which was very clean (and it is not that easy for it in Mackinaw City hotels, believe me!) and had good quality furniture. Staff was OK, but they tried to have me pay higher price than what I reserved - so have your reservation with you in print, just in case... Breakfast a very typical (poorer) quality like for a cheaper hotel, but the view from the eatery windows was great!

"an excellent hotel with a nice view"
Shelbymann, 12 Novembre 2015

We stayed here at the end of October(23,24th) and were happy with our room. Clean and in nice shape. large breakfast area in the morning. great location to downtown. staff was very friendly. We will definitely be putting this at the top of our places to stay as we visit a few times every year.

"Nice room - disappointing breakfast."
Dawn M, 28 Octobre 2015

We had a lakefront room on the main floor. It was quiet even tough the hotel seemed to be sold out. Beds & pillows were great! The breakfast the next morning was just okay. The coffee was horrible. I should have just made toast. Staff was friendly even with being very busy upon check in.

kptraveller17, 28 Octobre 2015

I've read many Trip Advisor reviews throughout the years and depend on ratings and traveller reviews to plan my vacations, like many do. My spouse and I were excited to visit Mackinaw City for a week and enjoy our end of summer vacation. We booked our reservation with the Best Western Dockside Inn back in May of 2015, anticipating our vacation for the end of August. After a 7 hour road trip to Mackinaw City, we arrived at the Best Western. Upon arrival, the woman at the front desk notified us that we did not have a reservation and that the hotel was full. After showing her our confirmed reservation, she persisted that we were wrong and we'd have to find other accommodations. Shortly after, another, more helpful woman found our reservation and told us that they tried calling us because of a credit card problem (which was false on both accounts). Not only did we not receive any phone calls, but they gave our room away, which was quite frustrating. Tired and frustrated, we asked to speak with the manager, Anna, who was conveniently not there. After finding alternative accommodations, we went back to the Best Western to speak with Anna, who again was not professional at all. After keeping us waiting in the lobby for over 20 minutes, Anna came out and began loudly blaming us in front of several other guests. She did not take any responsibility for the mix up, and made us feel humiliated for something that was not our fault. Instead of calmly resolving the mishap like we had suggested, Anna yelled at us for several minutes, continually blaming us for everything. At this point, feeling like we were getting nowhere and exhausted, we decided to calmly ask Anna for her full name and the name of the woman at the front desk who treated us very rudely. Our intention was a file a complaint with Best Western and find a better resolution that Anna was not willing to provide. After asking her for the names, she then very loudly threatened to call the police on us! My spouse, being a Police Officer himself, was particularly offended by this threat. Not only was this ridiculous, but she completely embarrassed herself. Her lack of customer service was absolutely horrific and distasteful. Honestly, my spouse and I aren't even certain how someone like Anna was even hired to work as a manager. Her actions towards us were disgusting. I would NEVER recommend staying at this hotel. Being an a avid traveller, I have become accustomed to good customer service, which is something we did not receive at the Best Western Dockside Inn. Anna was completely unprofessional and should never work somewhere where she utilizes communication with others.

Alan B, 28 Octobre 2015

This is the third year in a row that we have chosen this hotel for our Fall trip, and once again we were VERY pleased with our accommodations! The room we were given was clean and comforting. The breakfast bar had many choices, and the hours were such that even my wife, who likes to sleep in, was able to enjoy the breakfast.

"Outstanding value during late season"
OldPerson42, 27 Octobre 2015

Some of the motels in Mackinaw City are closed in October, but the BW is open and is CHEAP for a 4+ star motel. Room rates are about $59-$79 and full hot breakfast is included. Motel is within walking distance to all boats and downtown.

"Highly recommend"
Kathy M, 24 Octobre 2015

My husband and I highly recommend this hotel. The room was great - large with a beautiful view of Lake Huron. Bed and pillows were very comfortable, housekeeping very detailed. Good internet reception in room. Front desk was friendly and informative. We will stay here again on our next trip to Mackinaw City.

"Fabulous fall visit!"
karen w, 24 Octobre 2015

So many excellent features at a great price! Our first fall trip there as we usually go in the summer. Room was amazing with a spectacular view. Never had to notify the office of any concerns. Breakfast bar had something for everyone and was always stocked. Staff keep breakfast room clean and organized. Pool and hot tub very clean and towels always available. Loved having hot water in the lobby so I could have mine nightly tea. Close to ferry and downtown area. We always walked! Highly recommend.

"Seasons End Trip"
James M, 21 Octobre 2015

My wife and I were very impressed with the room and the beds that we had at the price we were able to get it for. I would stay here again but I would do it in the summer instead of the fall as the breakfast room was too cold. Other than that the breakfast was good.

"Great Mackinaw Retreat"
Sharon H, 21 Octobre 2015

We have been going to Mackinaw for a few days at a time for about ten years and now primarily go in the fall. Cannot beat the price, location and cleanliness of the Best Western Dockside in Mackinaw. We switched to the Best Western about 3 years ago. The heater was awesome as the temperature dropped to below 40 degrees. The pool/hot tub area was warm and clean. The lakeside room has a terrific view and was spotless. Just make sure if you check online for rates first and are a AAA member, that you write the price down when calling. This year when I first made reservations, the person quoted me a price and after asking about AAA, she claimed it was the AAA rate. Why would she have given me the AAA rate already without my saying? So, I had to call back after re-checking the website and another person gave me the proper rate without question. That made me a little suspicious, but the problem was solved and I like the hotel too much to make it a reason not to go back.

"Recommend this total"
Kathy M, 20 Octobre 2015

My husband and I highly recommend this hotel. The room was great - large with a beautiful view of Lake Huron. Bed and pillows were very comfortable, housekeeping very detailed. Front desk was friendly and informative. We will stay here again on our next trip to Mackinaw City.

"Nice facility in a great location"
lexus333, 19 Octobre 2015

Nice hotel right on whe water. All rooms have balconies or patios. About a 4 block walk to the central tourist area of Mackinaw City full of restaurants, shops, and bars. All rooms open to an outside corridor not an indoor hallway. This can make the walk to the indoor pool interesting when the temperature drops into the 30's as it did the night of our stay. Be forewarned. Breakfast fare is the standard stuff: scrambled eggs, waffle maker, yogurt, bagels, etc. Breakfast area is probably the best I have ever experienced. Very open and roomy located on the 3rd floor above the lobby. Overall a good choice.

"Nice Views"
Cabin G, 16 Octobre 2015

Nice staff. Easy booking through hotel. Walkways and elevator areas were dirty. Room was clean. Beds were clean and slept well. View of Lake Huron and Bridge excellent. Breakfast was average. Nice beach area.

"Room was nice, staff was just ok"
Melissa H, 16 Octobre 2015

We were lucky enough to stay here before they raised the prices for end of season and weekend. We paid $99 (tax included) for a jacuzzi king Courtside room and the room was great. The decor and TV were nice and the jacuzzi was awesome! The room was very clean and quiet and the bed (memory foam) was quite comfortable. The staff wasn't very customer oriented... I tried to ask a question or two and they were constantly interrupting me. I would encourage this hotel to train their employees because if they were good, they would get more 5 star reviews! We did not use the pool or have breakfast, but wheat we did experience was great.

"Basic hotel, but room cleanliness needs some work"
Trent R, 16 Octobre 2015

I stayed for one night in October 2015 with a group. The property appeared well-run, although the lobby staff seemed to have some communication challenges. The price was fair, and the hotel is well-located. Rooms were just basic, but ours had an unpleasant smell. The bedding particularly had a strong and irritating odor, perhaps some disinfectant? Sleeping was difficult due to the overpowering smell. Breakfast was surprising well-done and pleasant. Overall, I would not stay there again, considering much better hotels in the area.

"I love this hotel in Mackinaw City"
Sharon M, 14 Octobre 2015

I have stayed here a few times over the last few years.. I really enjoy and love this hotel.. Very friendly people working at this hotel. Beach area is very nice. Food is good.. Beds are nice. I really appreciate the fact that once due to illness I had to cancel a reservation and the staff treated me very kind and understanding. I will come back to this hotel as many times as I come and bring my family to Mackinaw City.

"Nice stay"
Elizabeth J, 08 Octobre 2015

We enjoyed the Best Western for a one night stay. We didn't use any of the amenities except the breakfast that was part of the price. The breakfast was nice. The rooms were very nicely decorated and pleasant. We didn't do much other than sleep because we had come in late and had to leave early. But everything looked very nice for an extended stay.

"Family stay."
Cathy D, 05 Octobre 2015

Staff was friendly. Everything was clean. Beds were very comfortable. Will stay again if in the area. Parking lot was well lit and close to the entrance. Pool was heated and hot tub was large and warm.

"Beautiful Hotel"
Louise R, 01 Octobre 2015

Great Hotel. Walking distance to everything. Ferry to Mackinac Island is located right next door to the hotel. You can purchase tickets to the ferry which includes a discount, right at the hotel. There is a large beach front with lounge chairs. The Staff were very professional. Full hot breakfast is included.Loved our stay. We will definitely stay here again.

jonny h, 30 Septembre 2015

FRONT DESK STAFF was amazing what a great location central to everything LOVED HAVING JACUZZI IN OUR ROOM ...our room was so clean we were very impress when ask for anything we were given attention right away THANK YOU GUYS FOR A GOOD STAY..

Jody S, 30 Septembre 2015

The price was right and staff was very helpful and pleasant. The room was clean and well kept and the bed was amazingly comfortable! The location was perfect for walking to area attractions and great choice of restaurants. The breakfast included an excellent variety of hot AND cold foods, some healthy for health conscious people. Will definitely stay here again.

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