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Kennewick, Etats-Unis

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Codes Avantages

SureStay Plus Hotel by Best Western Kennewick Tri-Cities, Kennewick

602 N Young Street, 99336-7736, Kennewick, Etats-Unis - Voir sur une carte
SureStay Plus Hotel by Best Western Kennewick Tri-Cities - Vue extérieure SureStay Plus Hotel by Best Western Kennewick Tri-Cities est idéalement situé dans le centre de Kennewick. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Offrez-vous un séjour au SureStay Plus Hotel by Best Western Kennewick Tri-Cities. Notre établissement récemment rénové vous offre l'hébergement le plus confortable de la région métropolitaine de Tri-Cities, dans l’État de Washington. Nous proposons de grandes chambres et suites confortables.Lors de chaque séjour, vous bénéficierez d'un petit déjeuner chaud, complet et gratuit tous les matins. Vous profiterez également du centre de fitness récemment rénové, de la piscine intérieure, de l’accès Wi-Fi haut débit gratuit et d’un service exceptionnel. Ce SureStay est situé à cent mètres du centre de congrès Tri-Cities et à quelques minutes du quartier commerçant. Le SureStay Plus Hotel by Best Western Kennewick Tri-Cities est le lieu de séjour parfait pour votre voyage d’affaires ou de loisirs.

SureStay Plus

Hotel by Best Western Kennewick Tri-Cities

Itinéraire vers cette adresse



Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Petit déjeuner gratuit
    Petit déjeuner gratuit
  • Piscine
  • Air conditionné dans l
    Air conditionné dans l'hôtel
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Centre de soin/de fitness
    Centre de soin/de fitness
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Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 34 voyageurs
Note attribuée
Très bon
En couple En couple
En famille En famille
Escapade entre amis Escapade entre amis
Professionnel Professionnel
Voyage solo Voyage solo
Rapport qualité / prix

"Great value at this property during transition from independent hotel to Best Western affiliate"

HeyNow-Hank, Coquitlam, Canada 18/12/2022

Formerly known as the Inn at Columbia Center, this property is now a SureStay Plus Hotel by Best Western. It has the same owner, staff, building, and address as before but is now affiliated with Best Western. There is currently temporary red signage in place covering traditional blue & white Best Western signs. Common areas have all been renovated, and they will start renovating the rooms in 2023. My room, however, was in good shape. The only dated items were the bathroom counter and some small chips in some of the bedroom furniture. The entire hotel was nice and clean (even the stairwells). They serve a HOT breakfast and even post tomorrow's breakfast menu, so you know what will be available in the morning. Parking is free and it's only about a 7 minute walk to the Toyota Center if you're attending an event there. My Expedia rate was US$ 87 (Cdn$ 119). Outstanding value!

"Now a Surestay by Best Western"

pers0nalview, Joseph, Oregon 10/12/2022

Still an excellent stay for the price. Not as fancy as some but very nice, very comfortable and has a great staff. The breakfast is very good and the rooms are very comfortable. It is a pretty quiet location also.

"Great Stay"

User 25/07/2022

Friendly and helpful staff. Everything clean and in its place. Great TV channels, pool, continental breakfast. We were in town for our grandson's base ball tournament and the location was perfect from the ballparks. We could rest between games and get out of the sun. Great location for shopping and ball parks!

"Rude Staff"

deevee0us01, Richland, Washington 02/06/2022

The manager is very young and rude. No customer service skills at all. Watch your bank statements when you check out because we were charged $32.99 for absolute nothing. When I contacted them they told me it was no big deal and that the charge would be reversed. Here I am two weeks later having to call their corporate office. Very disappointed with this hotel. The manager and her workers would speak in Spanish when ever they didn't want me and my significant other to understand. What they did not know is I am fluent in both languages. I will never stay at this location again nor will I recommend the Kennewick Best Western.

"Best Western Kennewick offers great value"

StyleDrama, Vancouver, Canada 19/05/2022

Best Western Kennewick offered great value during my TBEX conference. Conveniently located near the Three Rivers Convention Centre, many thanks to Nickolas Woody Manager and his staff for a comfortable stay.

"Good hotel but beware the sports team season"

Kelly S, Seattle, Washington 09/05/2022

We stayed here for a night so we could surprise someone in Dayton the next day. Best Westerns are typically always really reliable, so we will choose them. This hotel was nice inside, clean, good beds, and a decent breakfast selection as well. We unfortunately had a very negative experience not because of the hotel itself but because there was a massive baseball tournament going on in the area. The age group of boys staying there were probably 14/15 if I had to guess and were nothing short of a disaster. Kids were in and out of the hotel, lobby, halls making TONS of noise, banging, yelling and just being super disruptive. There were other kids coming into the hotel that were clearly just friends in the area that I'm pretty sure were either drunk or high. I remember being this age and so I was quite tolerant of it until it got to be 10 pm and found it to be a bit much. I went downstairs to talk to the attendant and she said she had to leave the desk for that very reason to go door to door to tell the kids that they had to stop being so loud. I asked her where on earth the parents were in all of this and she said "oh, the supervisors decided to leave them all here and go to the bar for the night". I just shook my head. So, like I say the hotel is nice but if they have big sports tournaments, I either recommend the hotel itself has some higher expectations or just avoid it altogether if you can. We stayed in another hotel the next night because there was no way I was staying here again. This hotel also had a sports team there , but there were zero issues. The kids were younger, probably 9/10 and there was definite consistent parental supervision and expectations around noise and disruption being set which I really appreciated!

"A good hotel for a bowling trip"

User 08/05/2022

I was bowling a tournament in Kennewick and needed a good hotel. The Best Western Kennewick Hotel fit the bill. It was centrally located between the two places I was bowling. The hotel was in great shape and the staff was very helpful. Overall a very pleasant stay.

"Nice place to stay"

idkayaker62, Buhl, Idaho 05/05/2022

Staff was courteous, rooms were clean and comfortable. The hotel is located close to shopping, food and yet was out of the way and not on the main street. It was quiet and included a simple but good breakfast.

"Very Consistent!"

chrisblaylock1029, Coeur d'Alene, Idaho 18/03/2022

I have stayed at this location several times. The crew is exceptional. They make you feel welcomed, valued and appreciated. The rooms are always clean. I have stayed here for work and because of the consistency, I have brought the family when in town for a swim meet!

"Worst BW experience ever"

lalysno, Spokane, Washington 08/11/2021

We book a room with a king bed and sleeper sofa an the reservation indicated 2 adults and a 12 year old. We were given a room with one queen bed and told we could not have a rollaway due to a fire hazard. After much discussion and calling the manager they relented and gave us a rollaway. The card keys did not work until you tried the about 25 times, even the master key did not work. Skip the breakfast and go out.

Jamie Hansen, Owner at Best Western Kennewick Tri-Cities Center Hotel, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Noisy, poor service"

sethtabaka, Howell, Michigan 26/10/2021

Overall the hotel looked nice. I liked that it was pet friendly but the Window on the 3rd floor whistled all night long and the toilet ran all night. All I wanted to do was to rest and relax and it was anything but. It was also a "pet room" but there was some pet hair on the bed. Which isn't a big deal but the contract stated no pets on the bed...

"Wonderful place to stay."

na0mik26, Aloha, Oregon 25/10/2021

Excellent staff. Quiet room comfortable bed, a nice place to stay after a long drive. We enjoyed the stay very much. I would stay there again if I was traveling through the area. I highly recommend this hotel!

"Good, clean, quiet"

Ramotorcycle, Spokane, Washington 25/10/2021

Nice hotel. Met or exceeded all expectations. While sack breakfast isn't my favorite, it really was done pretty well. Check-in/check-out were easy. Would be nice to have pillows that were all so large. Hotel is very clean, if slightly worn in places. Location was excellent for being quiet and the ability to walk for exercise in the evening and morning.

"Nice hotel."

kiskapup, Boise, Idaho 07/10/2021

Hotel is clean and in good shape. The complimentary breakfast requires you to fill out a form and turn it in by 10pm the day before you want breakfast. Disappointing when you ask about the complimentary breakfast in the morning to find out you missed the deadline. If you arrive after 10pm for a one night stay there is no complimentary breakfast.

"Nice hotel, no hot breakfast"

pers0nalview, Joseph, Oregon 02/10/2021

I like the hotel. Everything is clean and well kept. I only wish they would do a hot breakfast instead of the grab and go bags. The do at least have a better selection than when it first started but most other hotels have gone back to the breakfast buffet in some form.

"Comfortable, clean, quiet lodging"

khickum, Washington State 19/09/2021

This is a good choice for the Tri-Cities area. Clean and modern. The area is quiet. The sound insulation is a bit thin though - I could hear the guest next door snoring from the desk (but not from the bed.) The bath could use more lighting and a fan - it fogs easily. The shower head is fixed and can't be pivoted at all. I thought this a bit awkward for the angle I like. Internet was easy to connect to but not very fast. Good number of power outlets. The grab and go breakfast is ordered before 10PM the previous night by filling out a form and turning it in to the front desk. It's enough to get you to lunch but most people won't be able to load up enough to last till dinner. There are serve yourself orange and apple juices. But there was no plate, which made it hard to eat the Belgian waffle. There is a microwave and refrigerator in the room.


klshay2404, Portland, Oregon 07/09/2021

Every one was very helpful. The place was really clean. Didn't get a chance to use the pool do to us playing ball all day an in to the night. For us it was close to the ball parks that were playing at. The price was good too.

"Avoid it if you can"

User 23/08/2021

This was the worst hotel I've experienced with my young family. At evening check in the front desk worker was unable to check guests in and our key card did not work to get in to our room. When we got in our room it was not what we paid for finding a queen bed and a chair( we paid for a king bed with a sofa bed). We asked for a roll away bed, but it never came and my children had to sleep on the floor. The only redeeming quality was that the following days workers were so much more competent and had our breakfasts and helped us tremendously. Staying at this hotel is one step up from camping on the ground. Avoid it if you can.

"Many issues with room and hotel"

User 03/08/2021

Location is good, staff is nice, however, our room phone did not work. If we needed front desk we had to use our cell phone to call. The carpet was pulled away from edge and carpet tacks exposed and stepped on, ouch! When we complained they put tap over it. Tried to turn the lamp on only to discover bulb was broke and left in socket, then discovered smoke detector had no batteries, Fire code violation. Pool was ice cold could not use it. Breakfast was in a bag and pretty terrible. There was no offer to discount for everything wrong either. I would not recommend or stay here again. Expected more from a Best Western.

"Best western/Kennewick Washington"

User 02/08/2021

Friendly staff. Our room had several things wrong. Broken lightbulb, room phone didn't work, smoke detector had NO BATTERIES. Carpet nails sticking up right at the bathroom. Furniture very worn. Breakfast in a bag was terrible. Only sugar free syrup available and diet yogurt.

"Clean and organized"

allusroses, Eugene, Oregon 23/07/2021

We had been on the road for 10 days across the western US and this was our last stop before home. This was one of the nicer hotels in our price range. We were new to each city we stayed in so it was a surprise at what type of faculty we ended up with.

"BW kennewick"

nathantorney, Shingletown, California 12/07/2021

Clean. Friendly. Good breakfast experience. Fitness facility and pool. Very pleased. Will return. Front desk check in was great. Was there with my wife's dad. We all had a lovely time. Close to a mall, restaurants.

"Friendly service"

Jennifer J, Morgan, Utah 02/04/2021

We just stayed at this hotel for the last 5 nights. The lobby was well maintained. Jennifer at the front desk was friendly and knowledgeable. Like with everything else, you get what you pay for. I felt like the accommodations fit the price I paid for the rooms. We are a large family and booked two rooms. We used the pool three of the days we were there and it was really nice to be able to reserve the pool for just our family. Because of Covid restrictions, reservations are needed but that was perfect for my introvert family. The grab and go breakfast was good and I was impressed with the quantity and variety offered. Overall it was a good stay at the hotel and I would stay there again. The only negative about the hotel is that the rooms are a bit dated but again you get what you pay for. :) On the plus side the beds were really comfy.

Tristan Renz, General Manager at Best Western Kennewick Tri-Cities Center Hotel, responded to this review
We greatly value your stay with us and feedback, Jennifer. We appreciate your kind comments regarding our expansive grab and go breakfast and our current pool reservation system. Please know that we are working to update our facilities - in fact, a full guestroom remodel has been scheduled to begin by the end of the year. We cannot wait for this upgrade and hope that you are able to return to our property and see the results come 2022. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

"Great Value"

th0mcrf, Port Angeles, Washington 05/02/2021

We really like this location because it is in a quiet area. We stay here every chance we get. Excellent service and a comfortable place to stay. This is a newer hotel and feels like a safe and upgrade facility.

Tristan Renz, General Manager at Best Western Kennewick Tri-Cities Center Hotel, responded to this review
On behalf of our entire team here at the Best Western Kennewick Tri-Cities Center, thank you for staying with us and leaving us this exciting review. You highlight so many of the items that we work to improve on everyday, including excellent service, comfortable accommodations, and a safe, welcoming facility. We are pleased that you plan to return to our hotel and our entire team will be looking forward to this.

"Should be a Best Western Plus!"

User 29/01/2021

Staff are top notch! Made me feel like the elite member that I am because of my loyalty to the brand. Staff allow you to order breakfast the night before! Over all very very pleased with my stay! 2 days later stayed at a Best Western plus in the same area and was so very disappointed because this hotel set the bar so high. They have over come all the challenges of covid. I give the staff at this location my highest rating! 5 stars

Tristan Renz, General Manager at Best Western Kennewick Tri-Cities Center Hotel, responded to this review
We could not be more pleased to receive this review, Heath. Thank you for your positive feedback regarding your recent stay with us here at the Best Western Kennewick Tri-Cities Center Hotel. Our entire team will be so excited to read this feedback that reaffirms all of their hard work every day in order to ensure a safe, comfortable space for all of our guests to enjoy. We sincerely hope that you come visit us again the next time your travel plans bring you to Kennewick.

"Much better"

pers0nalview, Joseph, Oregon 05/01/2021

I had stayed here during the construction and was displeased. I was very pleased this time as the construction is done, they now have limited hot items on the grab n go breakfast. I thought it was a good deal for the price and the staff was much more accommodating this time too.

Tristan Renz, General Manager at Best Western Kennewick Tri-Cities Center Hotel, responded to this review
Thank you for coming back to stay with us again here at the Best Western Kennewick Tri-Cities Center after we have finished construction, and for leaving us a review based upon the improvements you have seen firsthand. We here at the hotel are very excited with the continued investments into our property which is only possible because of our amazing guests. We appreciate your business and loyalty and look forward to welcoming you back the next time your travel plans bring you to Kennewick.

"Small and convenient hotel"

BoiseTravelerBOI, Boise, Idaho 01/01/2021

We have stayed at this property multiple times and have always enjoyed our stay. The hotel is very clean, quiet, and conveniently located. COVID protocols were excellent. Staff were friendly and helpful.

Tristan Renz, General Manager at Best Western Kennewick Tri-Cities Center Hotel, responded to this review
We are so happy to hear that you have enjoyed your previous stays with us here at the Best Western Kennewick Tri-Cities Center. During times of hardship, it is our frequent guests like yourself who help keep our spirits up. Thank you on behalf of our entire time for taking time to provide feedback. We look forward to your next stay.

"Great place to stay!"

User 10/11/2020

Staff was friendly, hotel/facilities were beautiful! Room was very clean and comfortable. Breakfast, though modified because of COVID, was not bad and contained a lot of food! I would definitely stay here again, and recommend it to anyone traveling in the area.

Tristan Renz, General Manager at Best Western Kennewick Tri-Cities Center Hotel, responded to this review
On behalf of our entire team, we are so glad that you enjoyed your stay and felt we deserved a 5/5 review. We value feedback from our guests as it helps us focus on what we are doing well and items we need to work on in order to provide a service that exceeds the expectations of all who enter our building. We really hope that you come join us again when your travel plans bring you back to Kennewick. Thank you again for your feedback.

"Good stay except for breakfast"

pers0nalview, Joseph, Oregon 01/10/2020

It is a good location and the rooms are nice. The overall layout is good. My only complaint is the breakfast which is very poor. They say due to Covid but all the other Best Westerns are going back to a hot breakfast.

Tristan Renz, General Manager at Best Western Kennewick Tri-Cities Center, responded to this review
Thank you for taking the time to provide feedback on your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are excited that we now increased our options for grab and go breakfast to accommodate a wider variety of needs for breakfast. We hope that you come back to join us the next time you are in Kennewick.

"Very poor customer service"

User 20/09/2020

Was there on business trip and had to stay longer due to the Covid situation. The evening Front Desk Manager was extremely rude and short. No hospitality or customer service. It was very upsetting and unwelcoming being that I couldn't get home and was stuck there.

"Great Affordable Hotel"

User 05/09/2020

The Hotel was pretty average. Mostly clean in the rooms..just a good cleaning of furniture was needed. Would stay here again! Staff was amazing! We must have had a giant staying in the room above us..we could hear every foot step they took..great location. unfortunatley the pool and fitness area was closed due to covid restrictions.

Jill Ward, General Manager at Best Western Kennewick Tri-Cities Center, responded to this review
Thank you for taking the time to let us know how your recent stay was with us. I appreciate the kind words you expressed about the staff and hotel. We are always striving to make sure each guests has a positive and memorable experience while staying with us. We can't wait for the reopening of our newly renovated pool and fitness center. Hoping COVID-19 restrictions are lifted soon so we can share these new updates with our guests. We look forward to seeing you the next time you are in town. Take care and safe travels to you!

"Fishing 2020"

User 06/08/2020

Great hotel. Although during the Covid pandemic...they had a great place to stay. Their bag breakfast was the best of all the places I stayed. Hopefully the next time I come here they will have the spa and pool open.

Jill Ward, General Manager at Best Western Kennewick Tri-Cities Center, responded to this review
We are so pleased you enjoyed your stay with us! We really appreciate you mentioning the grab and go breakfast! We are hoping the COVID 19 pandemic ends soon so we can reopen our pool so that our guests can enjoy it. We just finished renovating our pool area and it turned out amazing! Hope you enjoyed your fishing trip. We look forward to seeing you the next time you are in town. Take care and safe travels to you!

"Overall a good stay"

pers0nalview, Joseph, Oregon 09/06/2020

When I stayed the lobby and signage was under construction and the breakfast was still limited because of state restrictions. The rooms were nice and the location was good. I had no complaint of noise or amenities. I think once the construction is completed it will be a great place to stay.

Jill Ward, General Manager at Best Western Kennewick Tri-Cities Center, responded to this review
Thank you so much for the fantastic review! We are so pleased you enjoyed your stay with us. I am also happy to report that our renovations in the lobby and the signage is all complete. You will have to come back and see us the next time you are in town and see the improvements. I believe you will be pleased. Take care and safe travels to you!

"General manager, Jill and to all her staff....superb servce!!"

User 24/04/2020

Booked a room here last minute and was greeted by the new general manager of the property, Jill. She was amazing and knew her stuff when it came to the area. With COVID-19 in effect, she was thorough on all the new policies and amentites that were offered. Best sleep I have had in a long time, room and bed were extremly comfy. Was greeted the next morning by Val and she checked us out with no issues. All staff members that I came into contact with were all very kind and we really appreciated the their hard work and putting themselves at risk with the virus outbreak. We will be back! Thanks Jill and staff!

Vacation13572810854, General Manager at Best Western Kennewick Convention Center Hotel, responded to this review
Wow, what an amazing review of our property and your experience while staying with us. We appreciate you taking the time to send us a review on TripAdvisor as well. I am so pleased to hear that the staff gave superb service and that you found the bed in your room to be comfy. We are always striving to make sure every guests has a positive and memorable experience. We hope the time spent with your grandkids was enjoyable and funfilled! We look forward to seeing you the next time you are in town. Take care and safe travels to you!

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.