Best Western Kennewick Tri-Cities Center

Location is near a lot of stuff in town. Staff was very friendly. Breakfast left something to be desired but at least they offer it. Definitely stick with the pre-packaged food and not the cooked stuff. Pleasant and cozy room was also very appreciated. I would stay here again for my next trip.

Beds were comfortable, pillows were nice and most important the room was nice and clean!!! Girl at the desk was very pleasant and helpful! Breakfast was good and plentiful! We will definitely stay at a best western again! Our experience has been very positive when staying at Best Western hotels!

The mattress was really hard, but the pillows were super soft. The room was nice and spacious. The shower is extremely tall so if you are tall (not me!) you'll fit in it! The hotel was clean & quiet. The walls are thin as I did hear the neighbors conversation come about 12am, but it wasn't overly loud. Nice parking and the property was clean. Overall, I'd stay here again.

Comfortable room, pet friendly, windows open, great airflow, temperature just right, fridge and microwave in room. Very nice! Quiet and safe neighborhood. Small Swimming pool and gym. The bed was very comfortable also. There was no pull through for trucks with trailers,

Great room, lots of space, perfect for a couple. Great kitchen space with a full size refrigerator and stove cooktop. Water pressure was the best we've ever had in a hotel. Pool was heated and we were the only ones there which was nice. Breakfast was offered but we didn't utilize it .

Breakfast choices were limited as were number of tables and chairs. No real fruit. Coffee was weak and tepid. Eggs were soft and mushy - probably not real eggs. The Room was clean and comfortable, but the air conditioning did not work properly.

It was evident that the room was recently remodeled and had that new smell to it. Not the typical musty smell like a lot of them. I had two remotes, I think the volume didn't work on one. Bathroom was big enough. Overall, a great BW location to stay at.

The staff was professional and friendly. The bed was very comfortable. Parking was easy The pool needs to be heated. We were disappointed because we couldn't swim. Room service came by and took the trash and cleaned the room nicely. Over all we enjoyed it.

I have stayed at this hotel multiple times and found it very comfortable. The rooms are nice, the beds are soft and it has been newly remodeled. The breakfast is good, although I didn't find bacon this time. The staff is always great. I don't travel that direction quite as much as I used to but will definitely stay again.

This hotel was newly remodeled. My room was brand new. The furnishings were nice. It was the nicest Best Western I've stayed in. Very clean, helpful staff and great location. The hotel was quiet, the breakfast was good and the fitness center was nice.

I was greeted quickly by the friendliest, most helpful front desk attendant I have ever met. She was so welcoming. Made great suggestions and seemed sincerely concerned that my stay was a happy one. My check out was equally helpful and efficient.

I would avoid this hotel at all costs. I got very little sleep during my stay due to the bender happening in the room next door and the hockey team's hallway cocktail party outside my door. I had a dog jumping on my table during breakfast and unsupervised children spilling milk in my purse and playing hockey in the breakfast area. We were chased from the pool by a pack of minimally supervised children.

The people at the front desk were very helpful and friendly. Thé breakfast was basic but similar to any other similar hotel, however it was very clean! The bed was comfortable and while we could hear some minor traffic during the day it was quiet at night. Close to all amenities and restaurants. Try Fiction by J Bookwalter, delicious!

Checking in was fine but when i went to check out the lady at the desk couldn't be bothered to get off the phone. From the joking tone of the call it was not with another guest, it sounded like they were talking/gossiping about another employee, and could have either been put on hold or they could have had them call back. I was not impressed with the customer service and will not be using your hotel for future visits.

This hotel is by far one of the best ones I've stayed at in quite awhile. The room was very clean and well organized. Towels and sheets were pristine and very comfortable. The breakfast was one of the highlights of the stay. It was a full breakfast that was very good! By far the best part of this hotel is the staff. They were the most friendly and helpful of any place I've ever been. You will not regret staying here!

Got there 10 mins late at break down. Tried to get mngr to plug toaster back in. She flatly refused. I get it ...I was too late. Nobody else was there, but I get it, you would not want breakfast to stretch out. BUT....I then watched HER grab an English muffin and start to walk in the back. I asked, "where are you going with that?" She said, "to toast it in the back on my own toaster for myself." I said "Are you serious? Right in front of me. Will you toast one for me?" She stared at me. Kept walking in back to have HER English muffin. I said "that is really rude; you are rude". What nonexistent customer service. I mean, geez she could have waited until I left at least. But shame on me for missing MY breakfast.

The front desk guest services staff were remarkable because everything was smooth & easy. I borrowed an iPhone charger. Another person at desk found my iPad left behind in the business area & secured it. I was pleased to receive their messages about it. The swimming pool was clean & maintained. The elevator worked well!

I strongly recommend this hotel, quite, friendly and polite service. Comfortable beds and good amenities. Great internet communication, quick check-in and check-out. Good breakfast and fruits. I will definitely return for a stay here.

Breakfast was the worst - no juice, no decaff coffee ... the hotel is located in a light industrial/ professional area so there were no restaurants that you could safely walk to for dinner .. would not stay here again but would look at other hotels in the area

Formerly known as the Inn at Columbia Center, this property is now a SureStay Plus Hotel by Best Western. It has the same owner, staff, building, and address as before but is now affiliated with Best Western. There is currently temporary red signage in place covering traditional blue & white Best Western signs. Common areas have all been renovated, and they will start renovating the rooms in 2023. My room, however, was in good shape. The only dated items were the bathroom counter and some small chips in some of the bedroom furniture. The entire hotel was nice and clean (even the stairwells). They serve a HOT breakfast and even post tomorrow's breakfast menu, so you know what will be available in the morning. Parking is free and it's only about a 7 minute walk to the Toyota Center if you're attending an event there. My Expedia rate was US$ 87 (Cdn$ 119). Outstanding value!

Still an excellent stay for the price. Not as fancy as some but very nice, very comfortable and has a great staff. The breakfast is very good and the rooms are very comfortable. It is a pretty quiet location also.

Friendly and helpful staff. Everything clean and in its place. Great TV channels, pool, continental breakfast. We were in town for our grandson's base ball tournament and the location was perfect from the ballparks. We could rest between games and get out of the sun. Great location for shopping and ball parks!

The manager is very young and rude. No customer service skills at all. Watch your bank statements when you check out because we were charged $32.99 for absolute nothing. When I contacted them they told me it was no big deal and that the charge would be reversed. Here I am two weeks later having to call their corporate office. Very disappointed with this hotel. The manager and her workers would speak in Spanish when ever they didn't want me and my significant other to understand. What they did not know is I am fluent in both languages. I will never stay at this location again nor will I recommend the Kennewick Best Western.

Best Western Kennewick offered great value during my TBEX conference. Conveniently located near the Three Rivers Convention Centre, many thanks to Nickolas Woody Manager and his staff for a comfortable stay.

We stayed here for a night so we could surprise someone in Dayton the next day. Best Westerns are typically always really reliable, so we will choose them. This hotel was nice inside, clean, good beds, and a decent breakfast selection as well. We unfortunately had a very negative experience not because of the hotel itself but because there was a massive baseball tournament going on in the area. The age group of boys staying there were probably 14/15 if I had to guess and were nothing short of a disaster. Kids were in and out of the hotel, lobby, halls making TONS of noise, banging, yelling and just being super disruptive. There were other kids coming into the hotel that were clearly just friends in the area that I'm pretty sure were either drunk or high. I remember being this age and so I was quite tolerant of it until it got to be 10 pm and found it to be a bit much. I went downstairs to talk to the attendant and she said she had to leave the desk for that very reason to go door to door to tell the kids that they had to stop being so loud. I asked her where on earth the parents were in all of this and she said "oh, the supervisors decided to leave them all here and go to the bar for the night". I just shook my head. So, like I say the hotel is nice but if they have big sports tournaments, I either recommend the hotel itself has some higher expectations or just avoid it altogether if you can. We stayed in another hotel the next night because there was no way I was staying here again. This hotel also had a sports team there , but there were zero issues. The kids were younger, probably 9/10 and there was definite consistent parental supervision and expectations around noise and disruption being set which I really appreciated!

I was bowling a tournament in Kennewick and needed a good hotel. The Best Western Kennewick Hotel fit the bill. It was centrally located between the two places I was bowling. The hotel was in great shape and the staff was very helpful. Overall a very pleasant stay.

Staff was courteous, rooms were clean and comfortable. The hotel is located close to shopping, food and yet was out of the way and not on the main street. It was quiet and included a simple but good breakfast.

I have stayed at this location several times. The crew is exceptional. They make you feel welcomed, valued and appreciated. The rooms are always clean. I have stayed here for work and because of the consistency, I have brought the family when in town for a swim meet!

We book a room with a king bed and sleeper sofa an the reservation indicated 2 adults and a 12 year old. We were given a room with one queen bed and told we could not have a rollaway due to a fire hazard. After much discussion and calling the manager they relented and gave us a rollaway. The card keys did not work until you tried the about 25 times, even the master key did not work. Skip the breakfast and go out.

Overall the hotel looked nice. I liked that it was pet friendly but the Window on the 3rd floor whistled all night long and the toilet ran all night. All I wanted to do was to rest and relax and it was anything but. It was also a "pet room" but there was some pet hair on the bed. Which isn't a big deal but the contract stated no pets on the bed...

Excellent staff. Quiet room comfortable bed, a nice place to stay after a long drive. We enjoyed the stay very much. I would stay there again if I was traveling through the area. I highly recommend this hotel!

Nice hotel. Met or exceeded all expectations. While sack breakfast isn't my favorite, it really was done pretty well. Check-in/check-out were easy. Would be nice to have pillows that were all so large. Hotel is very clean, if slightly worn in places. Location was excellent for being quiet and the ability to walk for exercise in the evening and morning.

Hotel is clean and in good shape. The complimentary breakfast requires you to fill out a form and turn it in by 10pm the day before you want breakfast. Disappointing when you ask about the complimentary breakfast in the morning to find out you missed the deadline. If you arrive after 10pm for a one night stay there is no complimentary breakfast.

I like the hotel. Everything is clean and well kept. I only wish they would do a hot breakfast instead of the grab and go bags. The do at least have a better selection than when it first started but most other hotels have gone back to the breakfast buffet in some form.

This is a good choice for the Tri-Cities area. Clean and modern. The area is quiet. The sound insulation is a bit thin though - I could hear the guest next door snoring from the desk (but not from the bed.) The bath could use more lighting and a fan - it fogs easily. The shower head is fixed and can't be pivoted at all. I thought this a bit awkward for the angle I like. Internet was easy to connect to but not very fast. Good number of power outlets. The grab and go breakfast is ordered before 10PM the previous night by filling out a form and turning it in to the front desk. It's enough to get you to lunch but most people won't be able to load up enough to last till dinner. There are serve yourself orange and apple juices. But there was no plate, which made it hard to eat the Belgian waffle. There is a microwave and refrigerator in the room.

Every one was very helpful. The place was really clean. Didn't get a chance to use the pool do to us playing ball all day an in to the night. For us it was close to the ball parks that were playing at. The price was good too.

This was the worst hotel I've experienced with my young family. At evening check in the front desk worker was unable to check guests in and our key card did not work to get in to our room. When we got in our room it was not what we paid for finding a queen bed and a chair( we paid for a king bed with a sofa bed). We asked for a roll away bed, but it never came and my children had to sleep on the floor. The only redeeming quality was that the following days workers were so much more competent and had our breakfasts and helped us tremendously. Staying at this hotel is one step up from camping on the ground. Avoid it if you can.

Location is good, staff is nice, however, our room phone did not work. If we needed front desk we had to use our cell phone to call. The carpet was pulled away from edge and carpet tacks exposed and stepped on, ouch! When we complained they put tap over it. Tried to turn the lamp on only to discover bulb was broke and left in socket, then discovered smoke detector had no batteries, Fire code violation. Pool was ice cold could not use it. Breakfast was in a bag and pretty terrible. There was no offer to discount for everything wrong either. I would not recommend or stay here again. Expected more from a Best Western.

Friendly staff. Our room had several things wrong. Broken lightbulb, room phone didn't work, smoke detector had NO BATTERIES. Carpet nails sticking up right at the bathroom. Furniture very worn. Breakfast in a bag was terrible. Only sugar free syrup available and diet yogurt.

We had been on the road for 10 days across the western US and this was our last stop before home. This was one of the nicer hotels in our price range. We were new to each city we stayed in so it was a surprise at what type of faculty we ended up with.

Clean. Friendly. Good breakfast experience. Fitness facility and pool. Very pleased. Will return. Front desk check in was great. Was there with my wife's dad. We all had a lovely time. Close to a mall, restaurants.

We just stayed at this hotel for the last 5 nights. The lobby was well maintained. Jennifer at the front desk was friendly and knowledgeable. Like with everything else, you get what you pay for. I felt like the accommodations fit the price I paid for the rooms. We are a large family and booked two rooms. We used the pool three of the days we were there and it was really nice to be able to reserve the pool for just our family. Because of Covid restrictions, reservations are needed but that was perfect for my introvert family. The grab and go breakfast was good and I was impressed with the quantity and variety offered. Overall it was a good stay at the hotel and I would stay there again. The only negative about the hotel is that the rooms are a bit dated but again you get what you pay for. :) On the plus side the beds were really comfy.

We really like this location because it is in a quiet area. We stay here every chance we get. Excellent service and a comfortable place to stay. This is a newer hotel and feels like a safe and upgrade facility.

Staff are top notch! Made me feel like the elite member that I am because of my loyalty to the brand. Staff allow you to order breakfast the night before! Over all very very pleased with my stay! 2 days later stayed at a Best Western plus in the same area and was so very disappointed because this hotel set the bar so high. They have over come all the challenges of covid. I give the staff at this location my highest rating! 5 stars

I had stayed here during the construction and was displeased. I was very pleased this time as the construction is done, they now have limited hot items on the grab n go breakfast. I thought it was a good deal for the price and the staff was much more accommodating this time too.

We have stayed at this property multiple times and have always enjoyed our stay. The hotel is very clean, quiet, and conveniently located. COVID protocols were excellent. Staff were friendly and helpful.

Staff was friendly, hotel/facilities were beautiful! Room was very clean and comfortable. Breakfast, though modified because of COVID, was not bad and contained a lot of food! I would definitely stay here again, and recommend it to anyone traveling in the area.

It is a good location and the rooms are nice. The overall layout is good. My only complaint is the breakfast which is very poor. They say due to Covid but all the other Best Westerns are going back to a hot breakfast.

Was there on business trip and had to stay longer due to the Covid situation. The evening Front Desk Manager was extremely rude and short. No hospitality or customer service. It was very upsetting and unwelcoming being that I couldn't get home and was stuck there.

The Hotel was pretty average. Mostly clean in the rooms..just a good cleaning of furniture was needed. Would stay here again! Staff was amazing! We must have had a giant staying in the room above us..we could hear every foot step they took..great location. unfortunatley the pool and fitness area was closed due to covid restrictions.

Great hotel. Although during the Covid pandemic...they had a great place to stay. Their bag breakfast was the best of all the places I stayed. Hopefully the next time I come here they will have the spa and pool open.

When I stayed the lobby and signage was under construction and the breakfast was still limited because of state restrictions. The rooms were nice and the location was good. I had no complaint of noise or amenities. I think once the construction is completed it will be a great place to stay.

Booked a room here last minute and was greeted by the new general manager of the property, Jill. She was amazing and knew her stuff when it came to the area. With COVID-19 in effect, she was thorough on all the new policies and amentites that were offered. Best sleep I have had in a long time, room and bed were extremly comfy. Was greeted the next morning by Val and she checked us out with no issues. All staff members that I came into contact with were all very kind and we really appreciated the their hard work and putting themselves at risk with the virus outbreak. We will be back! Thanks Jill and staff!