Best Western Hotel Houston Bush Intercontinental Airport Inn, Humble

Always clean and comfortable. I always look forward to their tasty breakfast. Very friendly, helpful staff. I would recommend this hotel and I always stay there when I travel to Houston. It is very convenient to Bush Continental Airport.

Sophia Gutierrez, Owner at Best Western Houston Bush Intercontinental Airport Inn, responded to this review
Dear Guest, A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5 star review! We hope to hear more from you on your next visit.

I like Best Western usually. The service was excellent here but this particular hotel has three very large drawbacks which causes me to warn others. The parking lot is cramped. If you are driving anything larger than a Toyota Camry you are going to have to do some maneuvering. Second, they have plantation blinds on the windows which do NOT block out light. If you can't sleep with bright lights on, you won't sleep here. The breakfast was awful. It was grab and go but it consisted of over processed foods in cellophane wrappers. The orange was the only real part of the breakfast. I was there on business and I will not be back.

Sophia Gutierrez, Owner at Best Western Houston Bush Intercontinental Airport Inn, responded to this review
Hello, Thank you for your time and valuable feedback. We always welcome our guest's ideas and suggestions. We will surely forward your valuable feedback to our team for improvements. We will always ensure that we keep delighting you with our facilities and services.

Price was great. First room had an overwhelming perfume or cologne smell that permitted the room. Toilet paper was not refilled. Two sizable stains on sheets. Receptionist was awesome and first gave us new sheets at our request and then got us a different room when the perfume smell came back. Second room was great. The smell was still there but at a tolerable level. Service was great.

Sophia Gutierrez, Owner at Best Western Houston Bush Intercontinental Airport Inn, responded to this review
Hello, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback, however we apologize for the inconvenience faced by you. We will surely forward your valuable feedback to our team for improvements. We will always ensure that we keep delighting you with our facilities and services.

Rooms are clean but old. Bed is ok, not super comfortable. A bit noisy. Front desk service was weird. One girl when I arrived and asked for the shuttle was super rude and unfriendly. When I left, another girl was extra helpful and nice. Close to the airport but in the middle of nowhere.

Sophia Gutierrez, Owner at Best Western Houston Bush Intercontinental Airport Inn, responded to this review
Hello, Thank you for choosing us for your recent stay. We are glad that you had a nice stay with us. We always welcome our guest's ideas and suggestions. We will surely forward your valuable feedback to our team for improvements. We will always ensure that we keep delighting you with our facilities and services.

Some of the staff doesn't want to work there and it shows. Some just outright unfriendly. The free breakfast doesn't seem to exist. And BW corporate doesn't seem bothered by it. What more can you say?

Sophia Gutierrez, Owner at Best Western Houston Bush Intercontinental Airport Inn, responded to this review
Hello, Thank you for sharing your review. We apologize for the inappropriate behavior shown by our staff. All your comments are essential to educating our staff about good and bad service. We will investigate your concern and get back to you to understand the issue. We hope to serve you again next time.

My family and I needed a place that was pet friendly and handicap accessible. We had no reservation due to booking with "Comfort Suites" whose website stated "pet friendly" go to check in No Pets Allowed. Went to Best Western Bush Marvalette WAS pleasant and accomodating and stated she stayed in the room she gave us which was #101. She was introduced to my 15 yr old son my wheelchair bound mother my hubby and our 2:dogs. We went for the grab bags in the morning none made...when we took 4 we got the stink eye from morning clerk. Like we were stealing. Watched every move...REALLY? The kicker my son got locked out and he had both dogs in the lobby the front desk clerk said can't let you in. He explained his Grandmother could not get out of the bed to open the door...they kept asking him for Identification...he said I stay here...again had both dogs. They said we really can't let you in now..we don't know you live here. He had 2 dogs on a leash explained his Grandmother could not get to the door. If he didn't stay there why would he have 2 damn dogs on a leash? The maids vouched for him and they let him in. Then the younger dog our puppy had an accident in the bed...they said they can't give him any more sheets for his bed, because Pets are not allowed in the beds. He called me I was looking for a permanent place for our family...he was CRYING his eyes out. They refused to give him clean sheets. He slept with wet blankets , cold and upset. It was Marvalette who stated the supervisor said "No" a child was punished for no reason...didn't we pay a deposit, abd daily fee? They were cold hearted and no where did I get a policy on the pets, someone had the nerve to knock at the door and give a paper with pet policy underlining no pets in the bed. THE WEBSITE SHOWS A WHITE DOG SLEEPING BY OWNERS FEET ON THE BED!!!! They were the most Boujie uncaring lazy staff ever. The Maids worked the hardest. I requested my deposit back with do called supervisor ...upset non caring for handicap persons, or children. The worst experience ever.

Sophia Gutierrez, Owner at Best Western Houston Bush IAH, responded to this review
Hello, We regret that you had an unpleasant experience. Our Team never wants our guests to go back like this with a bad experience. We are actively investigating your feedback with our management. Additionally, It's the hotel's Policy that Pets are not allowed to be left unattended in rooms as they can damage the room amenities. I hope this will not be your last impression for us and hope that you will reconsider staying with us in the future.

We had a great stay at the Best Western Plus in Humble, Texas on McKay Drive. Marvelette and Genevieva was the best hotel front desk staff I have encountered in a long time. I travel a lot for business and this time I travel with my family for safety. I am happy I choose this hotel to evacuate too.

Sophia Gutierrez, Owner at Best Western Houston Bush Intercontinental Airport Inn, responded to this review
Hello, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep staying with us!

Our room was very clean with comfortable beds. The staff could not have been more pleasant. This hotel is at the most 5 minutes from Bush Intercontinental Airport. There is a 24 hour shuttle available.

Sophia Gutierrez, Owner at Best Western Houston Bush Intercontinental Airport Inn, responded to this review
Hello, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep staying with us!

I just love the atmosphere and the lovely workers. They do a wonderful job and do whatever they can do to help you out with your stay. Even though its not a hot breakfast you do get a nice grab and go bag for breakfast. Will stay again here!

Sophia Gutierrez, Owner at Best Western Houston Bush Intercontinental Airport Inn, responded to this review
Hello, We are exceptionally thankful that you have honored our staff members with praiseworthy words. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

We booked here when traveling for Junior Olympics. Our rooms were not ready at check in time. The desk ladies were rude and acted like we were trying to steal something when we asked for the “bagged breakfast” (that they didn't tell us was available), or towels or anything at all. Big attitudes. They were never at the desk. Had to ring the bell several times before anyone showed up. Sometimes they didn't and we had to go back later. The room was clean, and the price was decent. It was supposed to include a full breakfast, which it did not. That was disappointing. I would not recommend this property.

Sophia Gutierrez, Owner at Best Western Houston Bush Intercontinental Airport Inn, responded to this review
Hello, Thank you for sharing your review. We apologize for the inappropriate behaviour shown by our staff. We never want our guests to go back like this without hosting them. We are actively investigating your feedback with our management for prompt action and will reach out to you for further information.