Nouveau ! Payez vos séjours en 3 fois SANS FRAIS dès 150€ En savoir plus
Nouveau ! Payez vos séjours en 3 fois SANS FRAIS dès 150€ En savoir plus
Sélectionnez l'option Klarna « Paiement en 3 fois sans frais » au moment de régler votre séjour. Le paiement en 3 fois sans frais est valable uniquement sur les tarifs en ligne non annulables et non remboursables dans les hôtels en France.
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Im a diamond customerlevel...was there last night felt like I was at motel 6... See pictures...you should avoid that place if you are looking for the standard Best Western...
Thank you for sharing your experience, Jaques. As a Diamond-level guest, we understand that you have specific expectations for the Best Western standard, and we're sorry that your recent stay left you feeling that those expectations were not met. We take your concerns about the condition of the property seriously. Our team is reviewing the areas shown in your photos, with a focus on room condition and overall presentation, so that necessary maintenance and cleanliness improvements can be prioritized. We also appreciate you bringing this to our attention rather than leaving the concerns unreported. We regret that this stay did not reflect the level of experience you expect from us or the loyalty you've shown. We hope to have an opportunity to restore your confidence in a future visit. Best Regards, Customer Care Team
This property is in rough shape, but I do acknowledge they are working on improvements. The rack rate was great but the online reviews were not very accurate. Room furniture is in bad shape...for example desk chair had been chewed on by a dog, another chair stained, bathroom was dingy. Room was clean, bed comfortable, HVAC worked good, water pressure weak and hot water was OK. Instructed the front desk I would not need housekeeping and he said he would annotate it. The next morning, housekeeping knocks on the door EVEN with the DND sign hanging on the knob.
Dear Joe, Thank you for your detailed feedback. While we're glad to hear you found the bed comfortable, the HVAC functioning well, and the room clean, we're truly sorry for the areas where your experience fell short. We acknowledge that some parts of the property are still undergoing updates, and your observations about the worn furniture, weak water pressure, and the condition of the bathroom are being shared with our maintenance and renovation teams as a priority. It's disappointing to hear about the dog-chewed chair and stained upholstery—this is far from the standard we aim to present. We also sincerely apologize for the housekeeping oversight. Even with a Do Not Disturb sign and a note at the front desk, that disruption should not have occurred. We'll be reinforcing internal communication protocols to ensure guest privacy is respected at all times. Your comments help guide our improvements, and we hope to have the opportunity to offer you a more polished and restful experience in the future. Best Regards, Customer Care Team
It was a very lovely hotel and staff was kind and breakfast is served in the morning WiFi is great and had a great pool and water is usually blue and clean the showers was nice I enjoyed myself and I'm sure my other did as well so yes i recommend a stay
Dear Damion R, thank you for your wonderful review! We're delighted to hear that you had a lovely stay and enjoyed our kind staff, breakfast, and the pool. It's great to know that you found the Wi-Fi reliable and the showers nice as well. We appreciate your recommendation and look forward to welcoming you and your family back for another enjoyable visit! Best Regards, Customer Care Team
Everything about the hotel shows the pride the staff and management care about the property and their guests. Rooms are cleanest of any hotel i have stayed in. Staff is attentive to requests. Constantly making improvements and repairs when necessary. Would recommend no other hotels in the area.
Dear Shane H, thank you so much for your wonderful feedback! We're thrilled to hear that you noticed the dedication and pride our staff and management take in maintaining the property and ensuring our guests have a comfortable stay. It's fantastic to know that you found our rooms to be the cleanest and that our team was attentive to your needs. Your recommendation means the world to us, and we look forward to welcoming you back on your next visit! Best Regards, Customer Care Team
Bathroom was dirty and dilapidated. Towels were dirty. Just a sign of this level of motel. Cleaning service came into the room when the placard was on the door that said do not disturb. Privacy violation. The pool was cloudy. The only bright spot was the vending machine that dispensed 2 sodas for the price of one.
Dear David, Thank you for bringing these issues to our attention. We're truly sorry to hear about the cleanliness concerns with the bathroom and towels, as well as the privacy violation with the cleaning service. We understand the importance of maintaining high standards and will address these matters immediately. We're also sorry to hear about the pool and will ensure it is properly maintained. On a positive note, we're glad you enjoyed the vending machine offer. Your feedback is valuable, and we hope to provide a more positive experience in the future. Best Regards, Customer Care Team
The Hotel is absolutely wonderful! The staff are all very pleasant and treat me like royalty. The room is super clean , fresh smell, ice cold AC. The pool is sparkling nice, even the hottub is healing fresh. Everything is in order. It feels like a peaceful slice of heaven here. Thank you Jason and all your wonderful people who are making my stay here exquisite. ❤️
Dear Christopher, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Our mission is to deliver tremendous value to each guest, and we are super excited to know that we have served you exceptionally. Let us know the next time you're coming to Spring so we can deliver an incredible SureStay guest experience! Best Regards, Customer Care Team
From making the reservation, to the breakfast in the morning was fantastic , the onsite spa does wonders as well. Overall 10/10 I do recommend
Dear Guest, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Our mission is to deliver tremendous value to each guest, and we are super excited to know that we have served you exceptionally. Let us know the next time you're coming to Spring so we can deliver an incredible SureStay Hotel guest experience! Best Regards, Customer Care Team
The staff is helpful, attentive and, most importantly, caring and understanding. Property maintained very well and always clean. My first choice when in Spring, Texas on business . Recommend to everyone i talk to who asks where to stay when in the area. SH
Dear Shane, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our helpful, attentive, and courteous services. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at the SureStay Hotel with the finest of our facilities and services! Best Regards, Customer Care Team
Was not what we expected. Like a cheap Motel, we even had a policeman beating on our day at night, we couldn't wait to Leave, no apologies for the disturbance after I informed the guy at the desk his reply was he talked with the police and they were at the wrong room the disturbance was in room 322. We was not aware of the situation and did not sleep very well afterwards
Convenient location for Woodlands and Spring, clean and updated rooms at an affordable price. Hotel staff are friendly, courteous and accommodating to your needs. I will recommend this hotel to my family and friends.
Dear Guest, we are happy to have hosted you and served you well at the SureStay Hotel. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our location, facilities, and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times! Best Regards, Customer Care Team
Great hotel & property if you are in need of a safe clean room. I've needed a place while in transition of moving & I found this hotel , location is perfect , the staff is always friendly and accommodating. They offer a daily complimentary breakfast which usually consist of toast with all the condiments , hot coffee, oatmeal & the cherry on top , fresh made waffles! We have made use of this and it's been so helpful and saves us from having to go out and make an extra expense on breakfast! The environment has always felt safe & there is also washer & dryer available to use. Rooms are cleaned daily & new towels and sheets are always provided fresh whenever we asked. Thank you!
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281 465 8161 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Darshan P. | General Manager SureStay Hotel By Best Western Spring North Houston 24903 Interstate 45 N. | Spring | TX | 77380 P: 281 465 8161| bestwestern.com | [email protected]
Overall nice experience. Staff was friendly and professional. Rooms are spacious and clean. Very convenient location as it's just right off to exit on I-45 and so many options available for restaurant.
Not bad for a two-star hotel, just keep in mind it was a Super 8 prior to being somewhat remodeled. There were a couple of families staying there but it would be best for solo travelers or with a buddy, and looking for a money-saving option for staying in the Houston area. Pros - room was clean, no bugs, location is quiet, no carpet (laminated floors), accommodating staff. Cons - no elevators, no laundry room, only 1 ice machine for two buildings.
This is an older motel that has been redone with fresh paint, vinyl plank floors and nice blackout window shades. New furniture. A little rough around the edges because it is an old building, but very clean. Owners did a good job on a budget. Rooms are small but everything is here. Desk with office chair, dresser with TV, microwave, and frig. The bed was very comfy, the air works great and isn't very loud. Just a little outside noise, nothing to keep us up. The toilet, vanity, and sink look new. One catch - we seemed to only have hot and very hot water? But the pressure was good. The toilet and tub are in a separate room with a door. The vanity is outside that. Typical for an older style motel. Staff was very nice. The small lobby has been nicely redone. Parking is well lit and the area is safe. Just off the interstate frontage road so easy on and off and access to everything. This is a very good budget friendly place.
Dear Elizabeth, thank you for your detailed feedback and positive comments about our recently renovated motel. We're glad that you found our updated rooms clean and comfortable, with new furniture and convenient amenities. We understand that, being an older building, there might be some rough edges, but we're pleased that the overall experience was positive. We apologize for any inconvenience caused by the water temperature issue and appreciate you bringing it to our attention. Your feedback will be shared with our maintenance team for prompt resolution. We're pleased that our staff provided excellent service, as our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to Spring so we can deliver an incredible SureStay Hotel guest experience! Best Regards, Customer Care Team
It's a nice motel off the beaten path the staff are always very courteous and polite more than willing to go above and beyond to assist you never had a problem there and they never bug you about checking out at the checkout time the rooms are Always clean and tidy
Dear Guest, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to Spring so we can deliver an incredible SureStay Hotel guest experience! Best Regards, Customer Care Team
Longtime Best Western member. Do not stay here. It's a Super 8 motel converted into a best western. Super cheap hotel flip. Worst breakfast with only 3 items to chose from (two kinds of cereal and waffles). It's cheap and it's worth less than the $60 a night you spend. No room turn over so be ready to use same towels and sheets for every night. On the bright side very nice surrounding area. Just needs better management and actual time and effort into improving hotel grounds.
Being that I stayed at the facility in the past when it was under different management, I think the changes made were amazing. The staff was great the units were nice. It was definitely a place I would visit again and refer to friends.
Dear Guest, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday and would visit again is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at SureStay Hotel by Best Western Spring North Houston! Best Regards, Customer Care Team
Nice location with easy access to Interstate and freeway access road. Tucked in where you feel safe. Everything you need within a few minutes from hotel. Nice clean pool. Clean rooms and super accommodating staff. Will stay here next time as well.
Dear Guest, we are pleased that you thoroughly enjoyed your time at SureStay Hotel by Best Western Spring North Houston. We appreciate you letting us know how satisfied you were with our rooms, facilities, customer service, and favorable location. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and contended without worrying about any matters of their stay. Thank you for choosing to stay with us, taking the time to share your honest review, and promising to rejoin us. We look forward to hosting you for another ultimate guest experience on your next visit to Spring. Best Regards, Customer Care Team
Excellent hotel...especially with what you can find as an "airport hotel". Beautiful, well kept and very new, I think she said new 3 years ago. Great staff, great rooms and awesome location near IAH. If I ever come back, this would be an automatic! Price is very fair, we were really only there to wind down and sleep, early flight.
I really enjoy the area and the pool. The have cable and bath tubs. Very nice staff and great quality for the price!! Very clean too! I will be staying here again because the staff is the best customer service!
Dear Guest, we are pleased that you thoroughly enjoyed your time at SureStay Hotel by Best Western Spring North Houston. We appreciate you letting us know how satisfied you were with our locality, facilities, services, and prices. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and contended without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Spring. Best Regards, Customer Care Team
Right along I 35 before you reach Kansas City, we found this WONDERFUL little hotel. It is quiet, very clean and TRACY at the front desk was so attentive and accommodating. * Lots of space to move around the AD room in a motorized chair. with hardfloor no carpet. * The bathroom was accessible (doorway size, positioning of the sink and toilet height was excellent. The only problem was the TUB. If the hotel would easily put in a ROLLIN SHOWER and remove the outdated and PAINTED TUB( c'mon) which is an easy fix, I would give this hotel 5 stars for everything else but a 2 star fir that one CRITICAL item. But for others without ADA needs, this is great, clean, friendly little hotel.
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