SureStay Plus Hotel by Best Western Hammond, Hammond

Felt safe during my stay and traveling alone that's important. One of the most comfortable beds I have ever slept in. Good value for the price. A little hard to find the road into the property. Right on expressway.

Hotel Manager, Other at SureStay Plus Hotel by Best Western Hammond, responded to this review
Hello Joan, Thank you for your recent stay at our property. It is indeed a pleasure when our valued guest share their stay experience positively Your generous indication of our performance will be a source of inspiration to our staff. It encourages us to achieve higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Sincerely, Hotel Manager.

I've already called the direct line that a Best Western Business Advantage supervisor issued to me in case of emergency. Best Western's Customer Satisfaction team has already documented, in extreme detail, the unimaginable, BWprotocol-noncompliance [manager: “We do NOT abide by Best Western policies or procedures, irregardless of any diamond membership status!”], scared-for-my-life, violent behavior, and profound telephone/in-person physical and in-person verbal harassment inflicted upon me by the privately-owned [owner: I didn't get his name and can only confirm that he's of Indian descent] SureStay Plus Hotel by Best Western in Hammond, LA. I was so traumatized, shaking, and afraid that the manager, Ms. Reggie McFarland, from the nearest BW in Covington, LA, called me immediately [after my booking via BW app] to make sure that I was ok, able to drive to her establishment, and communicate her genuine concern for me and my comfort. She even had housekeeping rush to clean a “whirlpool” king suite for me prior to arrival. Upon arrival in Covington, LA, Ms. McFarland went above and beyond to ensure that everything was done to help me relax and recover from that morning's terrifying experience. The front desk offered me the sun and the moon; I can't imagine a better team than the one here at the Best Western in Covington, LA. I was offered one of the very few interior rooms on the property, located directly above front desk. It was like moving from a fear-inducing prison to a castle with personal security directly below my interior room. I couldn't be happier and blessed by the treatment I've received here in Covington, LA. The staff seems genuinely grateful that I chose their hotel and that they met me in between film productions. I'm not only a medical student, MSCPA PR Liaison to the CEO, and government affiliate, but I am also an actor who is climbing the entertainment latter extremely quickly; hence, my back-to-back stays at properties under the umbrella of Best Western Corporate. SureStayPlus by BestWestern in Hammond, LA needs to be removed from the BW Hotel Group. That location is an embarrassment to Best Western. It's already privately-owned, and the owner runs the establishment exactly how he WANTS to run it instead of how Best Western REQUIRES that he run it. He uses BestWestern as a safety net, yet claims that he has no desire to follow an corporate protocol. I honestly hope that no one ever has to experience what I did. I had never been more embarrassed in my life! Other guests were outside watching me run back and forth to my Navigator having to throw several custom/never-worn tuxedos, designer shoes, and all my other clothes in piles in the back of the SUV; the owner would not allow me to pack my luggage in my suitcases. When I got to Covington, several people from next-door, fast-food restaurants saw me trying to navigate an enormous pile of ruined designer clothing and pack bags and suitcases with my essentials. It took me nearly four hours outside salvaging clothes and getting my luggage packed into bags and suitcases before I was equipped to enter my new room for the evening.

Hotel Manager, Other at SureStay Plus Hotel by Best Western Hammond, responded to this review
Dear Guest, Your feedback does not reflect any of the facts about the incidents during your stay. There was a totally aggressive and non cooperative behavior from you towards our staff. Please resolve whatever issues you have by directly contacting the hotel and not by posting ahere. Request your understanding. Sincerely, Hotel Manager

Rooms clean and spacious but terrible smoke odor that got in all our clothes. Would never stay again. All our luggage and bags had to be cleaned. Front desk people were courteous and gave us extra towels because only 3 sets were left in our room and we needed 4. So Glad only needed to stay one night because we would not have been able to handle the smoke smell another day.

Hotel Manager, Other at SureStay Plus Hotel by Best Western Hammond, responded to this review
Dear Guest, Thanks for the stay and the feedback. It is regretful to note that you had issues with the room amenities and smoke issues. This is really an unusual thing and my apologies. We will take steps to check and rectify each of the areas. Guest comments are important for us and hope you may consider us again. Sincerely, Hotel Manager.

My family along with his travel baseball team stayed the Saturday night of March 27, 2021. It was one of the worst experiences any of us ever had. There was visible prostitution on many occasion on all hours of the night. We saw countless drug deals going on. Some of the parents on the team confronted several teens at 3:00 A.M. climbing in and out of the back of pickup trucks including mine and looking through windows looking for stuff to steal. We could smell weed outside of our room. One of the drug dealers who ran his operation out of a big truck there even bragged to us about how much drugs he sold the night before. Parents contacted the front desk and they said they could do nothing about it. They also said that sometimes they cook meth in the rooms. We will never be staying here again. None of us slept well or at all. It was a terrible experience for all

Hotel Manager, Other at SureStay Plus Hotel by Best Western Hammond, responded to this review
Dear Petey, We are very sorry to read about the poor experience you had during the stay. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest. I hope you will consider us again in the future as we would love the chance to change your impression of our property. Sincerely, Hotel Manager.

This was our first stay at a SureStay Plus Hotel. One of the reasons we picked this one in Hammond,La was it was clean on the outside and was well lit around the hotel. Next was the price, very reasonable. Next was the rooms, they were clean and freshly remodeled.The beds were comfortable.Next was the breakfast, waffles, eggs,sausage, bagles, bananas,yogurt,cereal and coffee and juice. They took extra care because of covid.

Hotel Manager, Other at SureStay Plus Hotel by Best Western Hammond, responded to this review
Hello Charles, Thank you so much for the stay and the overall appreciation. We are highly inspired seeing your comments. Guest satisfaction is a special reward for our team. We are privileged to have guests like you. Please do visit us again. Sincerely, Hotel Manager

This hotel was very nice and clean! We checked in late and received great customer service. The rooms were spacious and very clean. They had extra towels and wash rags. Had a big size refrigerator, microwave and coffee maker. They had breakfast the next morning and lots to choose from. Convenient to interstate. The bed was very comfortable.

Hotel Manager, Other at SureStay Plus Hotel by Best Western Hammond, responded to this review
Dear Guest, Thank you for your recent stay at our property. It is really nice to hear that you had a satisfactory stay. Your appreciation for the room,amenities and hospitality encourages us. It is our pleasure to serve our guests like you. Looking forward to welcoming you again, Sincerely, Hotel Manager.

What an awesome place. Super clean room. We had a suite, it was great! Breakfast was delicious. Sharon makes each waffle individually. Offers strawberries, sugar free syrup.. Staff is professional. Our tv didn't work, Pedro changed it out for us. Economical.. Great location! China Garden, three blocks away, buffet is amazing!. Highly, highly recommend Best Inn. Thank you, Mr. Andy, Akriti and Gloria for a wonderful stay!! Bread pudding at Real Deal BBQ is yummy!

I love it. Everyone is so nice. Your employee sharon was very helpful. The rooms were nice and clean so props to the workers. Breakfast was good and the lobby was clean. Lobby was welcoming reminding you of home. This was about my stay and would definetly reccomend this hotel.

Nice place to stay with good remodeled, clean rooms, friendly staff, and good included breakfast. All rooms are non smoking, but can smoke anywhere outside. Will stay again if in the area. Very reasonably priced. A train track runs behind it but did no hinder us.

The hotel is being renovated. Nice updates. However, the workers are staying on site while they are working. My husband asked one of them not to park in front of our room as I was going to get dinner and would be right back. The worker stated that his friend was parked there and he wanted to park next to him. Then he got really rude to my husband. That was the first indication we may have made a mistake stopping there. At about midnight one of the workers proceeded to walk up and down, in front of the rooms, talking loudly, cursing, etc. That went on until 4 am. Complaints were made but nothing was done. I wouldn't recommend this motel.

Clean, comfy bed, but they kept re-setting our room like we had checked out. We had to get new room key's every night. Very frustrating. Not easy to get to either. Breakfast was good though and they had a variety of hot and cold items.