Best Western Plus Hotel Greenville I-385 Inn & Suites, Greenville

Very Clean and friendly. Great place to lodge when in this area. I highly recommend this Hotel to stay at while on vacation and for business. The staff is very professional and the customer service is excellent.

Trek07464149767, Guest Relations Manager at Best Western Plus Greenville I-385, responded to this review
Glad to know you enjoyed your stay at our property! Come see us next time you're in town! Give us a follow on Instagram @BestWesternPlusGeenville for special promotions and don't forget Monday-Thursday 5pm-6pm we have our complementary evening reception!

Hotel was nice and clean, staff was very friendly, breakfast was hot. Only complaint that we had was the bedside lamp that has a plug in on the lamp was extremely loose and not well-fitting at all. I would recommend this hotel.

Trek07464149767, Guest Relations Manager at Best Western Plus Greenville I-385, responded to this review
Thank you for leaving a review! We are extremely pleased that you enjoyed your stay and can not wait to welcome you back to Greenville next time you are in town! I'll be sure to let our maintenance team know about the lamp. Give us a follow on Instagram @BestWesternPlusGeenville for special promotions and don't forget Monday-Thursday 5pm-6pm we have our complementary evening reception!

This hotel is located close to many great restaurants and near downtown. The staff is so helpful and courteous! Very clean, comfortable and a nice breakfast. Always feel safe at this hotel/location. I highly recommend best western plus to any traveler.

Trek07464149767, Guest Relations Manager at Best Western Plus Greenville I-385, responded to this review
We appreciate you taking the time to leave a review! I'm glad to hear our team and property were all to your liking. We cant wait to see you again next time you are in town! Give us a follow on Instagram @BestWesternPlusGeenville for special promotions and don't forget Monday-Thursday 5pm-6pm we have our complementary evening reception!

Room was good with great lightning and good amount of power points. Buffet hot breakfast was great with good number of options. People were kind and generous. Loved this place and will consider for all of our future stays.

Trek07464149767, Guest Relations Manager at Best Western Plus Greenville I-385, responded to this review
Thank you for leaving a great review! We are glad you enjoyed the layout of the room as well as breakfast. Our team here loves to show off their southern hospitality! Give us a follow on Instagram @BestWesternPlusGeenville for special promotions and don't forget Monday-Thursday 5pm-6pm we have our complementary evening reception!

Hotel was at conveniently located for shopping, restaurants and downtown Greenville. Easy check-in, great remodeled hotel..very clean and modern. It was an easy check-in and check-out. I would highly recommend staying at this hotel with a great price to top it off.

Connector52838587843, Guest Relations Manager at Best Western Plus Roper Mountain Road Inn & Suites, responded to this review
We truly appreciate you taking the time to leave a review. I'll pass on your praise to our Housekeeping team to continue to motivate and inspire. Whenever you're in town come see us again! Give us a follow on Instagram @BestWesternPlusGeenville for special promotions and don't forget Monday-Thursday 5pm-6pm we have our complementary evening reception!

This newly renovated hotel is modern and comfortable. We always hope to get a hotel this clean and comfortable when we travel. This will definitely be our first choice when we travel through this area in the future. Can't say enough good things!

Connector52838587843, Guest Relations Manager at Best Western Plus Roper Mountain Road Inn & Suites, responded to this review
Thank you so much! It's truly amazing how many people make us their go-to hotel when they visit Greenville. We most certainly can't wait to welcome you back sometime soon! Give us a follow on Instagram @BestWesternPlusGeenville for special promotions and don't forget Monday-Thursday 5pm-6pm we have our complementary evening reception!

I booked this location because we needed a convenient place to stay, with free breakfast and wifi. We were pleasantly surprised by the decor, cleanliness, and service, which was much better than than what we've experienced in the past at Best Western. Apparently, they've given this brand a makeover, and done a good job with it. I would seek this brand out again, the next time I'm looking for a moderate priced lodging, and will definitely book this location again the next time I'm in this area. Note that traffic in the area tends to be congested, so leave an extra few minutes getting to and from the place. Also, there are decent restaurants very close by. A Ruth Chris Steakhouse right next door, and a Carolina Ale House a mile away.

Connector52838587843, Guest Relations Manager at Best Western Plus Roper Mountain Road Inn & Suites, responded to this review
Thank you for taking a moment to share your experience. I am glad to hear you enjoyed everything (with the exception of traffic). We look forward to welcoming you back sometime in the near future! Give us a follow on Instagram @BestWesternPlusGeenville for special promotions and don't forget Monday-Thursday 5pm-6pm we have our complementary evening reception!

Very nice hotel with clean and updated rooms. Very convenient to restaurants and shopping. Great breakfast selection. Friendly hotel staff. Would definitely recommend this hotel to those traveling thru the area.

Connector52838587843, Guest Relations Manager at Best Western Plus Roper Mountain Road Inn & Suites, responded to this review
Thank you for leaving a review! We are pleased that you enjoyed your stay. Next time you stay with us make sure you stop by our complimentary evening reception Mon-Thurs 6pm-7pm! Come see us again soon!

The Hotel is definitely a Best Western PLUS - since the rooms were all nicely done with Refrigerator / Microwave - very comfortable beds, a relaxing good shower - to go along with a delicious hot variety filled breakfast - something for everyone. The neighborhood is well located close to the Haywood Mall and a super variety of restaurants from fast food to fine dining, with many shopping stores - my 14 year son loved the Cabela's Store. Two minor points to be aware of - the seating for breakfast fills up quickly on weekends, (maybe try an off time) and the one elevator was at times a bit slow as the hotel was close to full - no big issue on either of these two issues. Enjoy = you won't regret it - and the value for price paid is excellent!

Connector52838587843, Guest Relations Manager at Best Western Plus Roper Mountain Road Inn & Suites, responded to this review
Thank you for this amazing review! I'm glad to hear you thoroughly enjoyed your stay. Next time you are in town you should stop by REI. It's another store centered around the outdoors since your son loved Cabela's I figured that would be something to peak his interests! We also started a complementary evening reception here at the hotel so whenever you're in town stay with us and enjoy this amazing amenity Mon-thurs 6pm-7pm! Thank you for choosing us and we look forward to seeing you next time!

My wife and I went to Greenville SC for a concert at the Wellness Center, we didn't want to spend a fortune for a downtown hotel so we found the perfect hotel just outside of downtown Greenville. Room was clean and comfortable, this a 100% non-smoking hotel, with a $300.00 charge if you do!, which we did witness. Staff was kind and courteous, Breakfast was good and check-in and Check-out was easy!

Connector52838587843, Guest Relations Manager at Best Western Plus Roper Mountain Road Inn & Suites, responded to this review
Thank you for taking the time to leave a review. We're glad you had an awesome time at our property! Next time you're in town come see us again. We've recently started an evening reception 6pm-7pm Mon-Thurs with free drinks and snacks! Unfortunately, not everyone abides by our smoke free policy. We take the cleanliness of our hotel very seriously. The policy is set in place to insure an enjoyable healthy environment for all of our guests. Thank you for staying with us and we hope to see you again soon!

The staff was friendly and the location is great. We easily found multiple options for dinner which was great because we arrived later than planned. The room was comfortable and breakfast the next morning was hot and ready.

Connector52838587843, Guest Relations Manager at Best Western Plus Roper Mountain Road Inn & Suites, responded to this review
Thank you for taking the time to leave a review! We are glad you had a pleasant stay and enjoyed breakfast. I'll pass on your kind words to our team. Next time you come by make sure you stop in for our evening reception for some free drinks and snacks! It's Monday-Thursday 5pm-6pm.

We stay at this Best Western every time we visit Greenville. We feel like we're at our home away from home. We always stay at this Best Western when in Greenville. Staff remember us and greet us warmly. Everything has been remodeled and is fresh and clean. Breakfast is great and all staff

Connector52838587843, Guest Relations Manager at Best Western Plus Roper Mountain Road Inn & Suites, responded to this review
Thank you so much for this amazing review! We truly appreciate your kind words and are looking forward to welcoming you back to your home away from home!

I was in Greenville foe the weekend. The hotel i usually stay at had a very high rate this particular weekend causing me to check around. Came across best western roper mtn. Clean property, close to restaurants ans shopping and very reasonable rates. I have a new go to spot now.

I stay here 1-2 days every week on business. Exceptional hotel accommodations. Great breakfast with lots of selection. Hotel is central to interstates and downtown Greenville. Fabulous staff. Always friendly and eager to help.

Was visiting the area and going to Fall For Greenville and needed a hotel for two nights. We made our choice from other reviews, and we couldn't have been happier. The hotel is about five miles outside of downtown, but we used Uber for convenience and no parking hassles. The hotel is remodeled and lovely. The front desk staff were friendly, professional, and helpful with area suggestions. Our room was large, clean and comfortable. Especially liked the backlight mirror in the bathroom. Breakfast was more then enough to start our day. Would stay again if in the area.

Connector52838587843, Guest Relations Manager at Best Western Plus Roper Mountain Road Inn & Suites, responded to this review
Thank you for sharing your experience at our hotel. We appreciate your feedback and are delighted to hear that you had a great time at Fall for Greenville! With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Overall we loved our experience. Staff was very nice and rooms were clean! I dont understand why the 2nd floor had a small set of stairs in the middle of it which prevents you from accessing the back set of rooms with the luggage cart. Outside of that, no complaints!

The associate at the front desk was friendly, efficient, and sharply dressed. The hotel was recently updated and is very nice. The walk-in shower is 6 feet by 3.5 feet with excellent pressure. Location is easy to access and close to shops, restaurants, etc. Breakfast is standard hotel fare.

Connector52838587843, Guest Relations Manager at Best Western Plus Roper Mountain Road Inn & Suites, responded to this review
Thank you for taking a moment to share your experience. I am delighted that you enjoyed the professionalism of our team and our freshly renovated property! We look forward to welcoming you back to our hotel in the future.  Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

The hotel was clean, comfortable and modern and everyone on the staff was helpful. We stayed for 3 nights for the same price as one night downtown, which was only 10 minutes away. Would definitely stay here again.

Connector52838587843, Guest Relations Manager at Best Western Plus Roper Mountain Road Inn & Suites, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am delighted that our staff and location were the right combination to make your stay here in Greenville an enjoyable one! We look forward to welcoming you back whenever your travels bring you back to Greenville!

Great location, super clean hotel with friendly staff. We stayed in a 2 room suite on the 4th floor and couldn't have been happier. Its quite spacious, beautifully furnished, comfortable and modern. We would definitely stay here again!!!

Perfect location when visiting Greenville. Nice accommodations, friendly staff, clean rooms and I especially loved the big walk-in shower! The area was quiet and provided a peaceful night's sleep. Breakfast did not disappoint

Hotel was in good location, very quiet and comfortable. Only thing (which we missed upon checkout) was a safe charge of $2. We didn't use the safe. Most hotels will take this fee off if you mention it. Our fault for missing it. Check-in and out was fast. Breakfast was hot and fresh.

Stayed here because of the Best Western reputation and location to our company's branch. The room was great and is close to the Woodruff Road shopping and Haywood Mall! There were some noisy guests on night 3 but that lasted only 2 minutes. The breakfast was good. In all my travels, I've never seen breakfast attendant put so much attention to detail. Even asking people about the oatmeal and telling them about the tweaks she made. Nice touch! Can't wait to come back!

Very nice hotel in a great location. With in minutes of all attractions in town. Very cozy atmosphere with great designs in every room. The mattress was very comfortable. Definitely will stay here again soon!!

Everything was great. Wonderful, full breakfast in the morning. Good coffee. Newly updated hotel. Very close to downtown and restaurants. Very clean pool. Can't get a better deal that close to the city!

Erika P, General Manager at Best Western Plus Roper Mountain Road Inn & Suites, responded to this review
Thank you for staying with us and for taking the time to write your review. We greatly appreciate your kind words. We look forward to your staying with us again on your next visit to Greenville.

This was a very nice hotel in a great location. Plenty of restaurants and shopping in the vicinity. It felt quiet and safe. The beds were very comfortable. Shower pressure could have been better. Breakfast is just your typical hotel breakfast. It served the purpose but would have loved to eaten a real breakfast down the road. Overall this is a great place and prices are very reasonable. You get a lot of bang for the bucks and would stay here again! Nice remodel!

Erika P, General Manager at Best Western Plus Roper Mountain Road Inn & Suites, responded to this review
Thank you so much for your kind review of the Best Western Plus Roper Mountain Road Inn and Suites. It is extremely encouraging to hear about our team offering nothing but the best to our guests. I have shared your comments with the entire team , they join me in thanking you for your kind words. We can not wait for your travels to return you to our beautiful area so we can offer you the same service you know to expect.

Stayed for 1 night. Great service and excellent room. Def. will be staying at Best Western my next trip. Stayed at a more expensive hotel previously and Best Western had a larger room. Better price, very clean and welcoming.

Erika P, General Manager at Best Western Plus Roper Mountain Road Inn & Suites, responded to this review
Thank you for the terrific review of the Best Western Plus Roper Mountain Road Inn & Suites. We are pleased to know how much enjoyed your stay and that the excellent service you received from our team left you with such a great impression. We will enjoy sharing your compliments with our staff. Thank you again for your recommendations, and we look forward to welcoming you back soon.

We paid through hotel.com $ 119.00 for 1 king bed with a pull out couch. The room was nice, clean, and a good size till we pulled out the sleeper sofa which BTW was very clean, and not made up. It had one stain on the top of the mattress that appeared more like it had spilled down onto the mattress from a spilled drink when the bed was folded into a sofa. I think it was comfortable enough for kids but wouldn't be comfy for me. Check in went great it was about 9:30 on a Friday night. We found the lobby to be very clean and well furnished !!! Hotel staff was very friendly and accommodating I had NO PROBLEM getting a change from the already assigned room, due to my request for a shower chair then back again after finding out the rooms accommodating a shower chair that were available were on the first floor. The first floor had been reported as noisy by other reviewers so in the end I opted to not get a room that would accommodate a shower chair. However I definitely requested a room NOT NEAR THE ELEVATOR OR THE ICE MACHINE as these are always problem areas for noise and I don't want a bunch of loud talking disturbing my sleep !!! My daughter stood quietly by and rolled her eyes at all this hoop-la to get a room LOL AT CHECK IN I ALWAYS REQUEST rooms away from known noisy areas !!! I guess to staff I seemed a pain in the booty but it's better all the way around for them to accommodate me at check in than after I've unpacked or in the middle of the night. Due to the lateness of the check in as well as the fact all were tired I did not see the pool or fitness center tonight. I will add to this review later if I in fact see these areas.

Erika P, General Manager at Best Western Plus Roper Mountain Road Inn & Suites, responded to this review
Thank you for your review of our hotel. We really appreciate feedback like yours to help us deliver a wonderful guest experience. I have shared your comments with my cleaning team. That spot should not be there when you checked in . I hope that when your travels return you to our area, you visit us again for the night.

The hotel was Very clean. We arrived late and the young lady in charge was very helpful in helping us get our luggage to the room. The staff was friendly and helpful. We left clothes in the closet and they called us to let us know. Plan to stay there again. The breakfast was good.

Erika P, General Manager at Best Western Plus Roper Mountain Road Inn & Suites, responded to this review
We were delighted to read how much you enjoyed your stay at Best Western Plus Roper Mountain Road Inn & Suites . Thank you for letting us know we exceeded your expectations with our comfortable accommodations and courteous staff as well as our breakfast offerings.

The hotel is in a business area. Its close to the highway, but not near to fast food options, the snacks in the hotel were very expensive. The rooms were newly redone and very nice the suite had two bathrooms which a was great.

Erika P, General Manager at Best Western Plus Roper Mountain Road Inn & Suites, responded to this review
Thank you for taking the time to share your review. We are happy to read that you liked our convenient location, however, we apologize for not meeting your full expectations during your visit. We are committed to outstanding service and accommodations, and we hope you will give us another opportunity to provide that to you.

I actually booked this property and a well-known competitor suite property (which shall remain unnamed). I am a reward member of the other hotel brand and my family and I are used to staying at that particular property. I booked the BW because it appeared to have a suite available that would fit our party. We were in town for a sports competition and I wanted to ensure that the kids would be comfortable. I kept both reservations and after going back and forth with my husband, decided to go with the BW and save a few dollars as well. Upon arriving, I thought the curb appeal exceeded what was shown in the pictures. Check-in was a breeze and the staff was extremely welcoming. Carts were available to take our luggage to our floor, which was helpful. The elevaor was a good size and the wood paneling added a nice, modern touch. I thought the ceilings were a bit low (in the hallway), but I think that was me being skeptical that we weren't staying at the other property. I'm giving this detail, because upon arriving to the room, I was left speechless. The room was more like a condo. The pictures need to be updated (I should have taken some to add to this review...sorry!) and do not give this hotel any justice. I was so stuck on the othe property because I knew there was a door that separated the bedroom and 'living room.' I thought we were just getting like a short divider wall, but there was so much more. The suite not only has a sliding door that separates the 2 queen bedroom from the living room with a sleeper sofa and ktichenette (microwave + refrigerator), BUT the suite comes complete with TWO FULL BATHROOMS! I did not see that in any description and was so ecstatic! The suite was completely remodeled with modern decor (laminate wood flooring, glass shower/faux wood paneling in the bathroom, large flat panel Samsung TVs in both rooms, mini (but good-sized) refrigerator, microwave, sink, cabinet space, two ac units and did I mention TWO FULL BATHROOMS...I mean what more can you ask for?! I couldn't have been more impressed and pleasantly surprised for what we received at the value we paid. I am now a BW member and am looking forward to our next BW Plus stay. I always think about writing reviews and never get around to it, but I could not let this opportunity pass. I would recommend this property to anyone and will continue to share my experience with others.

Erika P, General Manager at Best Western Plus Roper Mountain Road Inn & Suites, responded to this review
Thank you for the wonderful review of the Best Western Plus Roper Mountain Road Inn and Suites. We are happy to know you had an amazing stay with us and enjoyed our fantastic location. We also delighted to know how much you were pleased with your spacious room and loved all the amenities our hotel has to offer. We appreciate your business and look forward to seeing you and your family again on your next visit.

I stay here a lot, and today on May 9,2019, I was sitting in my room half dressed and a man walks in my room. Some man that they have working on their rooms, the most scariest time of my life, I tried calling the front desk and no one would never pick up the phone, I was even terrified to go out, but finally packed up all my stuff and went downstairs, told the lady what happened and she was furious. I refused to go back in that room,they switched me to another room, and in there the air was not working, ended up going back downstairs to see what they were going to do, so they end up after searching for me another room, giving me another one and there was no power on one side of the room and had to wait again. They said it was the breaker, now I have no hot water in my sink and the commode is constantly running, I tried calling downstairs and again they are not answering the phone. I am beyond tired and aggravated. They are open, so it seems to me even with them rentevating, the rooms they decide to rent out should be up to pare, and definitely no man should be just walking in no one room. I am disappointed! Very disappointed. I stay here every week almost and I am not satisfied, what if the man who came in my room was a killer or something due to their negeligance I could be kidnapped or dead.

Erika P, General Manager at Best Western Plus Roper Mountain Road Inn & Suites, responded to this review
Thank you for being our guest and for taking the time to share your review. Our goal is to provide an exceptional experience for each guest, and we are sorry we failed to do that for you. Please accept our apologies for not living up to your expectations, or ours, during your visit. We are committed to outstanding service and accommodations, and we hope you will give us another opportunity to provide that service to you.

Lots of shipping, restaurants, malls,entertainment. Close to hwy 385. Easy access. Comfortable rooms, clean. Looks to be recently remodeled. Definitely will stay again when in Greenville area on any type of trip.

We enjoyed the modern look (beautifully tiled shower stall), cleanliness, comfy beds, and wonderful food variety for breakfast. For breakfast they had scrambled eggs, sausage, vegetable stir-fry, biscuits and gravy, pancakes, cold and hot cereals, grits, variety of juices and breads, fresh fruit, cream cheese, hard boils eggs, yogurt, coffee, tea, and milk...

My room was changed without any notice. I booked a suite and received confirmation even up to the day before but when i get there my room was changed. I showed the staff the email and they said it was nothing they can do and blamed the Choice brand for switching me without notice. Horrible experience

There is minimal amount of remodeling going on now. Our room had been totally redone and was very nice. The bathroom had the best shower of any hotel we stayed in on our week-long trip. The bed was comfortable! Stay here! You'll like it!!