Best Western Plus Hotel Roper Mountain Road Inn & Suites, Greenville

The hotel was clean, comfortable and modern and everyone on the staff was helpful. We stayed for 3 nights for the same price as one night downtown, which was only 10 minutes away. Would definitely stay here again.

Connector52838587843, Guest Relations Manager at Best Western Plus Roper Mountain Road Inn & Suites, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am delighted that our staff and location were the right combination to make your stay here in Greenville an enjoyable one! We look forward to welcoming you back whenever your travels bring you back to Greenville!

Great location, super clean hotel with friendly staff. We stayed in a 2 room suite on the 4th floor and couldn't have been happier. Its quite spacious, beautifully furnished, comfortable and modern. We would definitely stay here again!!!

Perfect location when visiting Greenville. Nice accommodations, friendly staff, clean rooms and I especially loved the big walk-in shower! The area was quiet and provided a peaceful night's sleep. Breakfast did not disappoint

Hotel was in good location, very quiet and comfortable. Only thing (which we missed upon checkout) was a safe charge of $2. We didn't use the safe. Most hotels will take this fee off if you mention it. Our fault for missing it. Check-in and out was fast. Breakfast was hot and fresh.

Stayed here because of the Best Western reputation and location to our company's branch. The room was great and is close to the Woodruff Road shopping and Haywood Mall! There were some noisy guests on night 3 but that lasted only 2 minutes. The breakfast was good. In all my travels, I've never seen breakfast attendant put so much attention to detail. Even asking people about the oatmeal and telling them about the tweaks she made. Nice touch! Can't wait to come back!

Very nice hotel in a great location. With in minutes of all attractions in town. Very cozy atmosphere with great designs in every room. The mattress was very comfortable. Definitely will stay here again soon!!

Everything was great. Wonderful, full breakfast in the morning. Good coffee. Newly updated hotel. Very close to downtown and restaurants. Very clean pool. Can't get a better deal that close to the city!

Erika P, General Manager at Best Western Plus Roper Mountain Road Inn & Suites, responded to this review
Thank you for staying with us and for taking the time to write your review. We greatly appreciate your kind words. We look forward to your staying with us again on your next visit to Greenville.

This was a very nice hotel in a great location. Plenty of restaurants and shopping in the vicinity. It felt quiet and safe. The beds were very comfortable. Shower pressure could have been better. Breakfast is just your typical hotel breakfast. It served the purpose but would have loved to eaten a real breakfast down the road. Overall this is a great place and prices are very reasonable. You get a lot of bang for the bucks and would stay here again! Nice remodel!

Erika P, General Manager at Best Western Plus Roper Mountain Road Inn & Suites, responded to this review
Thank you so much for your kind review of the Best Western Plus Roper Mountain Road Inn and Suites. It is extremely encouraging to hear about our team offering nothing but the best to our guests. I have shared your comments with the entire team , they join me in thanking you for your kind words. We can not wait for your travels to return you to our beautiful area so we can offer you the same service you know to expect.

Stayed for 1 night. Great service and excellent room. Def. will be staying at Best Western my next trip. Stayed at a more expensive hotel previously and Best Western had a larger room. Better price, very clean and welcoming.

Erika P, General Manager at Best Western Plus Roper Mountain Road Inn & Suites, responded to this review
Thank you for the terrific review of the Best Western Plus Roper Mountain Road Inn & Suites. We are pleased to know how much enjoyed your stay and that the excellent service you received from our team left you with such a great impression. We will enjoy sharing your compliments with our staff. Thank you again for your recommendations, and we look forward to welcoming you back soon.

We paid through hotel.com $ 119.00 for 1 king bed with a pull out couch. The room was nice, clean, and a good size till we pulled out the sleeper sofa which BTW was very clean, and not made up. It had one stain on the top of the mattress that appeared more like it had spilled down onto the mattress from a spilled drink when the bed was folded into a sofa. I think it was comfortable enough for kids but wouldn't be comfy for me. Check in went great it was about 9:30 on a Friday night. We found the lobby to be very clean and well furnished !!! Hotel staff was very friendly and accommodating I had NO PROBLEM getting a change from the already assigned room, due to my request for a shower chair then back again after finding out the rooms accommodating a shower chair that were available were on the first floor. The first floor had been reported as noisy by other reviewers so in the end I opted to not get a room that would accommodate a shower chair. However I definitely requested a room NOT NEAR THE ELEVATOR OR THE ICE MACHINE as these are always problem areas for noise and I don't want a bunch of loud talking disturbing my sleep !!! My daughter stood quietly by and rolled her eyes at all this hoop-la to get a room LOL AT CHECK IN I ALWAYS REQUEST rooms away from known noisy areas !!! I guess to staff I seemed a pain in the booty but it's better all the way around for them to accommodate me at check in than after I've unpacked or in the middle of the night. Due to the lateness of the check in as well as the fact all were tired I did not see the pool or fitness center tonight. I will add to this review later if I in fact see these areas.

Erika P, General Manager at Best Western Plus Roper Mountain Road Inn & Suites, responded to this review
Thank you for your review of our hotel. We really appreciate feedback like yours to help us deliver a wonderful guest experience. I have shared your comments with my cleaning team. That spot should not be there when you checked in . I hope that when your travels return you to our area, you visit us again for the night.

The hotel was Very clean. We arrived late and the young lady in charge was very helpful in helping us get our luggage to the room. The staff was friendly and helpful. We left clothes in the closet and they called us to let us know. Plan to stay there again. The breakfast was good.

Erika P, General Manager at Best Western Plus Roper Mountain Road Inn & Suites, responded to this review
We were delighted to read how much you enjoyed your stay at Best Western Plus Roper Mountain Road Inn & Suites . Thank you for letting us know we exceeded your expectations with our comfortable accommodations and courteous staff as well as our breakfast offerings.

The hotel is in a business area. Its close to the highway, but not near to fast food options, the snacks in the hotel were very expensive. The rooms were newly redone and very nice the suite had two bathrooms which a was great.

Erika P, General Manager at Best Western Plus Roper Mountain Road Inn & Suites, responded to this review
Thank you for taking the time to share your review. We are happy to read that you liked our convenient location, however, we apologize for not meeting your full expectations during your visit. We are committed to outstanding service and accommodations, and we hope you will give us another opportunity to provide that to you.

I actually booked this property and a well-known competitor suite property (which shall remain unnamed). I am a reward member of the other hotel brand and my family and I are used to staying at that particular property. I booked the BW because it appeared to have a suite available that would fit our party. We were in town for a sports competition and I wanted to ensure that the kids would be comfortable. I kept both reservations and after going back and forth with my husband, decided to go with the BW and save a few dollars as well. Upon arriving, I thought the curb appeal exceeded what was shown in the pictures. Check-in was a breeze and the staff was extremely welcoming. Carts were available to take our luggage to our floor, which was helpful. The elevaor was a good size and the wood paneling added a nice, modern touch. I thought the ceilings were a bit low (in the hallway), but I think that was me being skeptical that we weren't staying at the other property. I'm giving this detail, because upon arriving to the room, I was left speechless. The room was more like a condo. The pictures need to be updated (I should have taken some to add to this review...sorry!) and do not give this hotel any justice. I was so stuck on the othe property because I knew there was a door that separated the bedroom and 'living room.' I thought we were just getting like a short divider wall, but there was so much more. The suite not only has a sliding door that separates the 2 queen bedroom from the living room with a sleeper sofa and ktichenette (microwave + refrigerator), BUT the suite comes complete with TWO FULL BATHROOMS! I did not see that in any description and was so ecstatic! The suite was completely remodeled with modern decor (laminate wood flooring, glass shower/faux wood paneling in the bathroom, large flat panel Samsung TVs in both rooms, mini (but good-sized) refrigerator, microwave, sink, cabinet space, two ac units and did I mention TWO FULL BATHROOMS...I mean what more can you ask for?! I couldn't have been more impressed and pleasantly surprised for what we received at the value we paid. I am now a BW member and am looking forward to our next BW Plus stay. I always think about writing reviews and never get around to it, but I could not let this opportunity pass. I would recommend this property to anyone and will continue to share my experience with others.

Erika P, General Manager at Best Western Plus Roper Mountain Road Inn & Suites, responded to this review
Thank you for the wonderful review of the Best Western Plus Roper Mountain Road Inn and Suites. We are happy to know you had an amazing stay with us and enjoyed our fantastic location. We also delighted to know how much you were pleased with your spacious room and loved all the amenities our hotel has to offer. We appreciate your business and look forward to seeing you and your family again on your next visit.

I stay here a lot, and today on May 9,2019, I was sitting in my room half dressed and a man walks in my room. Some man that they have working on their rooms, the most scariest time of my life, I tried calling the front desk and no one would never pick up the phone, I was even terrified to go out, but finally packed up all my stuff and went downstairs, told the lady what happened and she was furious. I refused to go back in that room,they switched me to another room, and in there the air was not working, ended up going back downstairs to see what they were going to do, so they end up after searching for me another room, giving me another one and there was no power on one side of the room and had to wait again. They said it was the breaker, now I have no hot water in my sink and the commode is constantly running, I tried calling downstairs and again they are not answering the phone. I am beyond tired and aggravated. They are open, so it seems to me even with them rentevating, the rooms they decide to rent out should be up to pare, and definitely no man should be just walking in no one room. I am disappointed! Very disappointed. I stay here every week almost and I am not satisfied, what if the man who came in my room was a killer or something due to their negeligance I could be kidnapped or dead.

Erika P, General Manager at Best Western Plus Roper Mountain Road Inn & Suites, responded to this review
Thank you for being our guest and for taking the time to share your review. Our goal is to provide an exceptional experience for each guest, and we are sorry we failed to do that for you. Please accept our apologies for not living up to your expectations, or ours, during your visit. We are committed to outstanding service and accommodations, and we hope you will give us another opportunity to provide that service to you.

Lots of shipping, restaurants, malls,entertainment. Close to hwy 385. Easy access. Comfortable rooms, clean. Looks to be recently remodeled. Definitely will stay again when in Greenville area on any type of trip.

We enjoyed the modern look (beautifully tiled shower stall), cleanliness, comfy beds, and wonderful food variety for breakfast. For breakfast they had scrambled eggs, sausage, vegetable stir-fry, biscuits and gravy, pancakes, cold and hot cereals, grits, variety of juices and breads, fresh fruit, cream cheese, hard boils eggs, yogurt, coffee, tea, and milk...

My room was changed without any notice. I booked a suite and received confirmation even up to the day before but when i get there my room was changed. I showed the staff the email and they said it was nothing they can do and blamed the Choice brand for switching me without notice. Horrible experience

There is minimal amount of remodeling going on now. Our room had been totally redone and was very nice. The bathroom had the best shower of any hotel we stayed in on our week-long trip. The bed was comfortable! Stay here! You'll like it!!