Best Western Spartanburg Northwest

We stayed for a dance competition. I can not say enough good things about our stay. The staff is excellent and adressed any and everything we ased for or needed. They really attend to their guest. And everything is done in a timely manner. Way to go Best Western!!! The room was very clean. The bed was comfortable The lobby was clean. The hotel was quiet.

I can not express how much I love this hotel. Not only was the rooms very nice, clean and peaceful but the staff and all amenities were beyond exceptional as well. I felt very safe and the staff showed so much love.

Great location, quiet, spacious room, delicious hot breakfast and friendly staff. Located just off 85 business, easy access to downtown and to sports stadium for tournaments. Nice fitness room. Overall facility looked clean and newly renovated.

We don't smoke anything. When we left they charged us 2 times of $150 each. When we called they said we smoke din the room. We explained that's impossible we don't smoke. Desk clerk said well I don't know what to tell you. When asked for a manager none was there and she couldn't tell us when one would be there. We have called 3 times and are told no manager is there and they can't tell us when one will be there. I'll be disputing these charges.

Debra, Danielle and Kathy were the most helpful and nice staff ever. Anything needed they were able to help with! Very smooth check ins and outs! The hotel is very safe and the atmosphere is very inviting. Any staff member was willing to help!

I drove up to Spartanburg to work on an overnight commercial. After an 8 hour drive I stopped to rest at a rest area just south of Spartanburg. After a 4 hour snooze, I took off and headed into the city to find my hotel. When I found my hotel, I was shocked…it looked nothing like the pictures, nobody was present to assist me and I was told I wouldn't be allowed into my room ( on the phone ) until after 3:00 pm. I had a 4:30 call time for a 12 hour Commercial shoot 30 minutes away. This wouldn't work !! I canceled my room and left the motel. Luckily the Best Western was right next door. I parked and went inside to the opposite scenario. A beautiful lobby, free breakfast still being served and two of the nicest ladies at the front desk. I asked about the room rate and was pleased to find out it was reasonable. I asked about an early check-in and discovered it was also reasonable. I went to my room, set things up and grabbed the breakfast and returned to my wonderful room for a nap, with a wake-up call at 2:30 pm. I slept like a baby and showered and was on set early. We wrapped up filming at 4:00 am, and I returned to my room and fell asleep quickly. I woke up at 9:00 am and grabbed another awesome breakfast, returned to my room to shower and load up for the trip home. Thank you Best Western for saving my trip. Thank you also to Debra and her partner for helping change the whole situation to such a wonderful trip. This was definitely an Oasis in a Desert of uncertainty !!!

Originally had only one issue and that was a noisy air conditioner unit. But staying only one night just mentioned it at checkout. Upon checking our charge to see if the $50 hold dropped off yet, found that an additional charge for $25 was pending. Called the hotel and the women said "oh I know what that is" but when asked to explain she spoke in circles with no definite answer. I asked to speak to the manager and he had not come in yet but would call. Next day, no call, it changed from pending to an actual charge. We had prepaid the stay so there should have been no additional charge. Called Hotels.com and made them aware of the issue. Called the hotel back and she said the manager was still not in he would get back to me in an hour, "I promise." The time turned into 4 hours so far with no call back. I have disputed it with my credit card company as of now. Please check your charges I am not sure how many people have been in this position but I will not stay here or any Best Western again.

The people that worked there were very nice but the rooms showed a lot of wear, with cracks in the ceiling. Everything seemed very dated. The bathroom was not as clean as it could have been. Location overall not good we wish we had stayed over by the mall where there are shops and restaurants along the main road in addition to the mall.

It is unfortunate we stayed here. The police had to place extra patrols to keep the homeless out of the hotel/courtyard who tried to follow guests in. One of our 13 year olds was solicited for cigarettes in the hall by a guest and another very drunken guest literally tried to fight one of the moms in our group in the courtyard. I have never been told I was not allowed fresh towels. My husband called front desk for towels and was told for almost 48 hours that there wasn't a fresh towel to be had in the whole hotel. I went down and the front desk lady literally told me I wasn't going to get fresh towels because of covid. She told me new towels were only given out to rooms for new guests coming in upon check out. I had to sit and wait in the front lobby for 45 minutes to speak to the GM about receiving 2 towels. I have never been treated so rudely. I was told to stand back because I was being erratic due to my tone and persistence just for 2 towels :( There was no room service for 7 days. We were not told of any of these policies upfront. We had to place our trash outside of the door and did finally get 2 new towels to last the remainder of the 5 days. Many of our parents washed their own bed linens. There are many other choices in the surrounding area. I would research staying at one of them. Positive: GM was very accommodating along several other front desk people. The gentleman housekeeper was always super kind and friendly.

I travel a ton for business. We stayed here for overnight after attending a wedding in the area. Worst Courtyard I have ever stayed in. This hotel is dated and the site photos are close to false advertising. Carpets are very worn in the halls and room. One of the dispensers in the shower was vacant, except for the mold and mildew in the empty slot. There appears to be spot of blood in the shower and hair on the floor in the bathroom. The metal frame in the bathroom also had mold and mildew in each corner. Lastly, there were no linens in the room for pull out sofa. There are other Marriotts in the area. I do not recommend this one.

If you're looking for a 4 star resort, you will be dissappointed. If you go in expecting a 3 star hotel you will amazingly surprised. Extremely clean. Bistro was closed because of COVID so they offered free Starbucks coffee and some pastries. For less than $100 for the night I couldn't be happier.

The service was exceptional, friendly staff, friendly house keeping. The hotel was clean and neat. Only downside, no microwave in rooms. There are some by the ice machines but still. Would I not stay there because of this, absolutely not. The staff pleasantries well made up for this lack of convenience.