Nouveau ! Payez vos séjours en 3 fois SANS FRAIS dès 150€ En savoir plus
Nouveau ! Payez vos séjours en 3 fois SANS FRAIS dès 150€ En savoir plus
Sélectionnez l'option Klarna « Paiement en 3 fois sans frais » au moment de régler votre séjour. Le paiement en 3 fois sans frais est valable uniquement sur les tarifs en ligne non annulables et non remboursables dans les hôtels en France.
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Dirty bed sheets like someone had slept in them. Extremely humid and hot in the room. Child running around upstairs could be heard clearly in our room. King size bed had an indent on my husband's side like it had been slept in too many times. Mind u my husband only ways 170 pounds due to his cancer. Terrible experience.
Dear melissacM7938UH, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are top priorities for us, and it's disheartening to hear that we fell short in providing you with a pleasant experience. The condition of your room and bed is unacceptable, and we will be addressing this with our housekeeping team immediately to ensure it does not happen again. We are also sorry for the disturbance caused by noise from other guests. We understand how important a quiet and comfortable environment is, especially given your husband's health condition. Your feedback is invaluable as it helps us improve our services. We hope you will give us another chance in the future to provide you with the quality stay you deserve.
Staff was professional, always available, friendly, kind, and the like. As a Registered Nurse of 36.5 years I enjoy working my three 12 hour sh ifts together (Friday, Saturday, and Sunday) and Surestay was an excellent way of rewarding myself. I work nights and this hotel and location was conducive to my sleeping during the day. It is surrounded by CVS, Walgreens nearby, 5 fast food restaurants are in walking distance, and a beautiful Veteran Park for meditation.
Hi deboraheJ4601FN, Thank you for your thoughtful review and for choosing to stay with us at SureStay! We're happy to hear that our team's professionalism and friendliness made your stay enjoyable. It's wonderful to know that our location and quiet environment were conducive to your well-deserved rest, especially after working those long shifts. We're glad you found our proximity to local amenities and the beautiful Veteran Park beneficial for relaxation and meditation. We hope to have the pleasure of welcoming you back soon!
Get a elevator have better breakfast. Make a laundry room on 1st floor. Room was excellent. I was here for 11 nights for my granddaughtes wedding. It was a large wedding wish there was a room we could have to have a gathering.site was great to for the venue.
Dear E8062XElaurag, Thank you for taking the time to share your feedback and for choosing our hotel for your extended stay during your granddaughter's wedding. We are delighted to hear that you found the room excellent and that our location suited your needs for the wedding venue. We appreciate your suggestions regarding the elevator, breakfast, and laundry room. Guest feedback is invaluable to us as we strive to enhance our facilities and services. We will certainly take your comments into consideration for future improvements. We understand the importance of having a gathering space for special occasions and will look into options to better accommodate such needs in the future. We hope to welcome you back on your next visit.
The room itself was spacious, clean, and had a cozy atmosphere. The bed was comfortable and I had a great night's sleep. The room also had all the amenities I needed such as a fridge, microwave, and coffee maker. The bathroom was also clean and well-stocked with fresh towels. The location of the motel was also convenient, as it was close to restaurants, shops, and other attractions. I appreciated the fact that it was quiet and I was able to get a good rest after a long day of exploring. One of the highlights of my stay was the complimentary breakfast that was served in the morning. The overall service was exceptional. The staff were always willing to assist and went above and beyond to make my stay comfortable. I also appreciated the little touches, like the complimentary water bottles in the room and the daily room cleaning service.
Room was dirty. Nail clippings on floor. Breakfast was a sack of junk food with a small bottle of water. TV didn't work and no one came up to check it out. Was given another cable box that I had to change myself. Was not offered a discount. Stay somewhere else.
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
Arrived around 8:30 pm, after dark. People roaming around carrying plastic bags, obviously not hotel guests. Unsecured parking area. Hotel does not have an elevator. The television did not work. The room was clean though and the staff were courteous.
Thank you so much for your feedback and staying with us at the SureStay Studio by Best Western Conroe Downtown. We truly apologize for some of the inconveniences you had throughout your stay with us.I truly appreciate you taking the time to share your disappointments regarding your stay. I want to personally apologize we failed to deliver proper service of your experience. We accommodate many guests each evening, and we strive to make their night's stay a pleasant one, but, it's only through their eyes that we can accurately assess the quality of the accommodations and services in which we provide.On the behalf of our hotel staff, I am writing to let you know how concerned we are about your disappointments during your stay. We aim to provide the best services and accommodations at this hotel and our goal is to make each guest our top focus. Each and every feedback that we receive from a guest is closely reviewed in order for us to improve the quality, comfort, and the enjoyment of our guests' overall stay.Again please accept my sincere apology for the inconvenience you have experienced with us, we hope that we can better accommodate you next time you're in Conroe, TX.
Really impressed exceptional customer service checking in, very clean rooms the bed was nice and cozy, the parking lot was not extremely crowded like most places. Fair price beat the places around the area with much better quality as well. I will be recommending and returning to this location.
From all of us at the SureStay Studio by Best Western Conroe Downtown, we would like to thank you for this wonderful review. It is very pleasing to us to hear such positive words.As a team, our staff stays committed to making sure that this property maintains a pleasant atmosphere and attentive service for our guests. We are truly grateful to hear that we have made your overall stay a very pleasant one!Please do come visit us again next time you are in Conroe, Texas!
Very nice place to stay. Was in town for LagerFest hosted bt FASS brewery. Distance to everything is with in a mile. Very helpful staff. Parking was easy. Beds and pillows are very nice and clean. Bathroom was extremely clean! Will be staying there again.
Thank you for choosing the SureStay Studio by Best Western Conroe Downtown as your hotel of choice during your last visit. We appreciate your compliments regarding our amenities, friendly staff, and the cleanliness of our rooms. We aim to provide the best services and accommodations at this hotel and our goal is to make each guest our top focus. We are pleased to hear that we have made your stay a pleasant one! Once again, thank you for staying at the SureStay Studio by Best Western Conroe Downtown. We hope to see you again soon!
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