Best Western Plus Hotel Executive Residency Fillmore Inn, Colorado Springs

We stayed 2 separate times at this hotel. It is nice and new! Staff was friendly. The first room we had was great...nice and clean. The second room was mostly clean except for the shower..there was some hair on the walls and something stuck on the inside of the shower curtain. Beds are pretty soft if you like that...I prefer firmer beds. Breakfast was great...nice selection. Nice laundry area, but a bit spendy. We would definitely stay here again.

Sorry to rain on the 5 "star" ratings here, but I think there are some issues with this property. People are correct. The hotel is brand new, and spotless. Housekeeping did a great job, and my wife particularly appreciates that. Check in/out staff were very polite and pleasant. The rooms are nicely appointed, if you like a minimalist, modern kind of thing. Lobby is nice and so is the size of the breakfast room. The bathroom is nicely appointed as well. It is nice to have a walk in shower with a new glass door, however, the shower itself is very narrow, and not super comfortable to take a shower in. Also, while the hot water is plentiful, the water pressure is just so, so. If you are to go to the restroom with the bathroom door opened, it is just too small. Your knee crashes into the door. The bathroom is just too small. The room is large, and they could have easily sacrificed some of that room and given it to the bathroom. The rooms have a nice sized mini fridge, with a reasonably sized freezer on top. Can easily freeze packs for your cooler. Bed was reasonably comfortable. The AC worked very well. There is a decent sized safe in the closet, which is really nice. Breakfast was the other issue. They say on weekends that they served until 10am. But let me tell you, you had better get down there by or before 9:30. By then they have started running out of food and they will NOT replace anything at that point. We arrived on Sunday at 9:30 and got the last 2 pieces of sausage and the last two scoops of scrambled eggs (that were fairly cold and dry by then). I got the last yogurt, and my wife could not get one. My wife went in the kitchen and asked for a muffin, and they did give her one. There was one bagel left, which we did not take. They did have good green chili for the eggs, and the coffee was good. We had experience the same thing on Saturday. The bacon was completely gone, the coffee nearly empty and my wife only got the last dry scoop of eggs. When I asked for more coffee, they said they will only empty things at this point, not refill. They told me to get coffee by the front desk. Those were empty too. After 10 minutes, they brought out more pots. On Sunday a group of three woman traveling, I think from France (they sounded french), came down at 9:45. There was really nothing left. They were indigent. They kept saying "we were told 10am, we expect to be able to get something at 9:45am!" After a lot of discussion, the kitchen finally scrambled a small amount of eggs for them. The only other thing I saw them get was some fruit and coffee. They really need to admit that they only serve until 9:30 (I assume an hour earlier on weekdays), or tell their kitchen staff they have to have decent, edible food available until 10am.

The hotel is very new. The location is good and the staff is attentive. The rooms are large and the layout is comfortable. Breakfast is good and the seating area is airy and large. The exercise room is adequate. If you have a reason to be in the area, this hotel is a good option.

I spent a lot of time reading reviews before finding this hotel. It's so new that it's way down on TripAdvisor's list. It was worth the search, however. It was very clean and quiet. There is a small bar at the side of the check in counter, and the lobby was spacious and inviting. The room was comfortable and very quiet. My only complaint is that the bathroom door opens in and the bathroom is on the small side, so we had to be right next to the toilet to open the door. Not a problem, but two of us had our toes scraped by the door, and judging by the scuffing at the edge of the otherwise brand new door, others have caught their toes, too. The pool was good: small but clean. It was on the cold side but tolerable. No hot tub. Breakfast was excellent with a dozen choices, including eggs, pancakes, B's and Gs, and more. The sign said breakfast was served until 9, which is kind of early, but they were still feeding people at least until 9:30. The staff in all areas were super kind and friendly. Would definitely recommend!

Amazing hotel! A bit pricy but actually on the cheap side for the area. Was so impressed we stayed another 2 nights! Room was spotless and very modern, plug ins everywhere and usb chargers on the night stand, linens clean and sterile, fully height adjustable shower head (I'm 5'6 my husband is 6'3 so this was awesome), staff extremely friendly and very accommodating for our very large service dog. The only thing it didn't have was a hot tub. 10/10 would DEFINITELY stay again.

In town for USAFA Graduation Week. This brand new Best Western Fillmore is not the closest to the USAFA, but only a 3 mile difference. However it's much more accessible to I25 than the other hotel which makes for a easy drive to USAFA. Did I mention it's brand new! The housekeeping staff kept our rooms and common areas very clean. They offer suites as well as regular spacious rooms. The staff is amazing, providing top notch customer service. They have a small flex room that can be used for meetings or small banquet gatherings. Although a small fee is involved, it made for a great family gathering after the USAFA graduation. They will soon offer catering services for the banquet room. There is also bar, workout facility, business center and pool. The hotel lobby has plenty of upscale areas to relax and enjoy a show on one of the extra large flat screens. They also have a nice breakfast, but if you are a late sleeper like me, there is an IHOP neighboring the parking lot. There is a grocery store, gas station and pharmacy within a 1 mile radius. They are also building a new restaurants in the area. You will be absolutely impressed with this hotel and the staff.

Great stay, clean, helpful staff. I highly recommend this hotel. Brand new. Breakfast is very good albeit basic. Very good location, easy access to the Garden of the Gods and good restaurants. I definitely stay in this hotel again.

This is a very nice, modern hotel! The rooms are very nice, same with the lobby, and pretty much every part of the hotel. The rooms also have a really huge window, which is very pleasant. Also, the elevators are efficient at getting people where they need to be. As for the breakfast, it was very yummy, with good-tasting food. The staff was also nice. The only things I would change at this hotel is the luggage carts, as they are small and weirdly-shaped, and the breakfast hours on the weekends, as it ends at 9:00. It should be extended to like 10:00 or so, to accommodate people that like to sleep in.