habitación 1
habitación 2
habitación 3
Código ventaja

Galaxy Hotel, BW Premier Collection, Zakynthos

4.0/5  - basé sur 369 notations.
Laganas, 29100, Zakynthos, Greece - Ver el mapa

El Galaxy Hotel, BW Premier Collection® está situado en la playa más hermosa del Mar Jónico, en la bahía de Laganas, con unas magníficas vistas panorámicas y un emplazamiento idóneo para explorar la isla de Zakynthos. Rodeado por unos hermosos jardines que conducen a la playa de arena y el cristalino mar, nuestro hotel simplemente le dejará totalmente embelesado. El Galaxy Hotel, BW Premier Collection® ha sido cuidadosamente renovado y está formado por un edificio principal, unas relajantes habitaciones de categoría superior e instalaciones, áreas públicas con aire acondicionado y suites familiares en los tres edificios adyacentes del complejo. Disfrute de su estancia en nuestro hotel.

BW Premier Collection

Galaxy Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Piscina al aire libre
    Piscina al aire libre
  • Aire acondicionado
    Aire acondicionado
  • Bar-salón
    Bar-salón
  • Recepción 24 horas 24
    Recepción 24 horas 24
Ver más Ver menos

Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2017
Basado en la opinión de 369 huéspedes
NOTA EMITIDA
Excelente
130
Muy bueno
151
Normal
58
Malo
22
Pésimo
8
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
54
De negocios De negocios
0
En familia En familia
140
En pareja En pareja
145
En solitario En solitario
2
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Mr C"

3
08/07/2018

Nice hotel, rooms ok, bathroom very small. Shower cubicle was very small it was difficult to turn around in it. Clean hotel but the all inclusive food not very good. Seemed like leftovers were used Regularly for the next days meals. Not alot of choice at all. Been to Zante a few times now and never been to a hotel with such miserable staff. We couldn't even get free sunbeds on the beach even with the amount of money we paid each. Will not go again.

ZantePark R, Operations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear Guest, Thank you for sharing your comments on Tripadvisor. We are distressed to read that you disliked the food and our staff and it is really rare for our staff to be called miserable. We apologize that you felt this was the case. We are also concerned that you did not appreciate the food as we try hard to please our guests with a 14D rotational, theme menu which covers most tastes. We do encourage guests to refer their problems to the Management while in the Hotel so as to at least offer the best possible solutions for an improved experience. We hope that you will give us another opportunity to rectify your impression. Best wishes

"Not 5 stars"

3
26/06/2018

the hotel is not 5 stars, it gives it a maximum of 3 stars because it is small, the dining room is small and not all people eat, the sunbeds pay 3 euro per day per person, the coffee at the bar is paid, the food is not too diversified, the resort is not so clean ... too little at what I paid, ie stay 6 nights 7 days 1300 euros without transport. I was in Turkey and with 700 euro stay much better conditions. I do not come to Greece ever very disappointed.

ZantePark R, Operations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear Tiriboi C, Thank you for posting a review about your stay at the Galaxy Beach Resort. We regret the fact that you did not enjoy your holidays in Zakynthos and Hotel Galaxy. We want you to know that we will examine your review and that some Hoteliers are already trying to improve the cleanliness of the resort as we face great problems with the Municipality and the prevailing financial conditions. Comparing Greece with Turkey though is a bit unfair as not only is there a difference in size but also in production and therefore prices. We hope that despite your impression, you will give us the chance service you and to extend our hospitality to you once again Best regards

"Lovely hotel in lovely resort"

4
18/06/2018

I have recently returned from my trip here. I travelled with my boyfriend and we are mid 20s. We wanted a nice hotel so we splashed out a little more to stay here and also upgraded to a superior sea view for that extra bit of luxury. We decided to stay in Zante as it offered us the opportunity to go out and have some drinks on the strip if we decided to, but also gave us the luxury of a nice hotel and beach if we wanted to keep away from the loud party scene. On arrival the hotel doesn't scream luxury as its on a run down road, however inside you can see the grounds are well kept and it is very lovely. Although a lovely hotel the main negative is the people at Reception. To list just a few of the issues: - I was unimpressed with our first experience at the Reception desk at check in. This is supposed to be a 5 star hotel, yet the guy behind the desk places a piece of paper in front of me asking me to fill in all these details, including my name, D.O.B, passport details, email address, home address, occupation, mobile number, the day I check in and check out (surely that's their job) & more, and then I had to repeat the process with all my boyfriends details...I have NEVER had to do that before. - We also had to pay a 4 euro a night tourist tax which was 28 euros over 7 nights, and a 50 euro deposit. Please make sure you keep hold of the receipts they give you to get your 50 euro deposit back. On check out even though she had their copy of my 50 euro deposit, she wanted my copy they had given me to give me the money back, this meant watching us un-padlock our suitcases and rummage through our luggage to find the matching piece of paper they had in their hands...pointless. - The reception don't give you any information on meal times or the extras such as the Galaxy Bistro which you are allowed to use once during your stay if you are all inclusive, you will need to find this information yourself which is dotted around the hotel. They do not inform you about the 11.00pm finish time of the all inclusive either. A couple of days into our stay we noticed the Galaxy Bistro at the seafront and only by checking Trip Advisor did I find out about it, so we went to reception to book, she told us she had booked us in for the next day and to come back tomorrow to find out what time we were booked in for? So the next day we went to find out our meal time and we weren't even booked in for that night she had booked us in for the day after that. Bugging! We did explain we were told we were booked in for the Thursday night however they said they couldn't fit us in now as they were fully booked - funnily enough we did walk past the Bistro that night to see the fully booked restaurant full of 2 whole people! We didn't know what food we were even getting at this Bistro but the day after we found a board in reception which actually had the Bistro menu on it. This was our last night and we decided to cancel the dinner as it wasn't much to our taste. - To find out your transfer pick up time you will be pointed to the list of folders in reception where you need to find your travel agents and scroll through to find the correct pick up time. So don't ask reception as they wont help. Also we asked where our pick up point was, as in, could we sit in reception and wait for the driver to collect us, or do we need to wait outside the hotel itself where there is no seating or shelter for 40 minutes. The receptionist told us to go outside which wasn't really great considering it was absolutely peeing it down. We found out during our transfer that the driver does actually go into the hotel to collect people so my advice would just be to stay inside and wait, not wait outside in the rain like we were advised to. - We also paid for a superior sea view room, these had full frontal sea views, however we were not placed in the room we paid for. We were placed in an executive room with a side sea view. Although it was a lovely room it wasn't what we paid for and I am going to get money back for the difference we paid as the hotel room we were placed in was the cheaper option on our tour operators website. I did query this with reception, all I got in response was 'yes you can see the sea.' - You will find the reception have quite poor English and I think that was probably what caused the biggest problem and why our experience of reception wasn't great. My boyfriend lost his phone one day and asked at reception if it had been handed in, even pointing at my phone trying to explain what we were talking about the receptionist just looked baffled. It didn't help in an already stressful situation. Now onto the positives. The hotel is actually lovely, and I would 100% upgrade to a sea view if I was staying here again. A lot of the standard rooms have a view of another balcony directly opposite them, where as we had a lovely open view of the complex and the sea and the cost of the upgrade isn't much money, but most definitely worth it. The food was really good, although not a massive amount of choice and a little repetitive I really enjoyed the food. Lots of nice pasta and cheesy dishes which were great. I also enjoyed the desserts most of the time, especially the mousses they were very yummy. The seating area was nice although they need better air con in there...if any! I often found myself really hot in there and its open to the pool so I don't even know if they have air con on. There was plenty of places to sit although near the end of the week it started to get busier. We also had 3 occasions where our tables and drinks were cleared whilst we were up getting another course. Once I would accept this but 3 times was a bit annoying, especially when we had full drinks on the table. The drinks were fine, although the cola was gross. The cocktails also nice. They had snacks around the pool and also a snack bar with burgers etc although I don't actually know if this was included in the all inclusive as I hadn't asked, but you needed to order these at the bar to be cooked fresh. The pool was really nice and clean, its not huge but we never struggled for sunbeds, its not an overly busy hotel which is what I liked about it the most, it had a very chilled vibe. There was a really nice play area for children and a separate childrens pool. The seating by the beach was lovely with great views and it was never a problem getting a seat. We never used the beach sunbeds but they came with a charge of 6 euros a day. The beach outside the resort it lovely and the water so clear and warm. Our room was lovely with a king bed, huge balcony and a great fridge which kept our drinks ice cold. We didn't use the mini bar as it was chargeable but we put our own stuff in the fridge which was fine. There is also a TV in the room but I found 1 English channel out of 45 channels so we never used it. We had a really big bathroom with 2 sinks and lots of amenities are given to you including a shaving kit, toothbrush, sewing kit, vanity kit etc, you also get dressing gowns and slippers. It was cleaned daily and we were really happy with our room - other than it not being the one we paid for. I think the hotel could do with air con in its communal areas, or if they have it make the rooms cooler, especially reception and corridors outside of the rooms as these are often very warm. On our last day I just wanted to sit somewhere cool but I couldn't find anywhere and we couldn't go back to our room as we had to check out so I spent most of the day sweating in my clothes that I had to wear home which wasn't great. The hotel itself is very close to the strip but far enough away to not be bothered by it, it was great for us though if we wanted a night out. As I said, my main negative is the Receptionists at the hotel, other than that we did have a lovely time and I would recommend this hotel and would consider staying here again if we were to come back to Zante.

ZantePark R, Operations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear DanielleW92, Thank you for taking the time to post such an extensive review about your stay experience at the Galaxy Beach Resort. We appreciate the fact that you overall enjoyed your stay and that you found the location of the hotel conveniently near the strip yet far enough so, as not to be bothered by it. We wil make it a point to investigate the issues you raise with the Reception Mgr, although Buses are not permitted to enter the Hotel. Also there is no chance that the Reception would tell guests to wait on the outside during rainy weather conditions. As a matter of fact, 3 days ago, during a rain storm, all guests were waiting inside and bus drivers came to the Reception to ask them to come outside, with our pageboy providing umbrellas. In any case, we go to great lenghts to provide the best possible quality and service and we hope that any mishap that you may have experienced will not affect your overall impression. We hope to have the pleasure of servicing you again. Best regards,

"Great quality "

5
17/06/2018

We actually stayed at the Zante park hotel and as they are linked we were able to use all facilities at the galaxy too. Great food, good selection, fresh fruit and salads. Pasta was really good. Drinks was nice and cool in the summer sun!

ZantePark R, Operations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear Guests, Thank you for taking the time to post your review. Your opinion and your comments are of great importance to us ! We hope that we will have the chance to welcome you again at our hotesl and give us the opportunity to be at your service . All the best

"An above average hotel in a nice resort."

3
30/05/2018

We had a family holiday at the end of May with our young son. The hotel is a short trip from the airport in Zakynthos and the very skilled coach drivers managed to navigate the very narrow streets in part of the resort. On arrival the staff were friendly and professional. We were asked to pay a 28 euro room tax for our 7 night stay which was a surprise. We were all inclusive and had breakfast and dinner in the restaurant every day, usually choosing to snack around the pool for lunch. The amenities are good, the access to the beach is excellent and generally the staff are professional and helpful. (The exception being one of the pool/beach staff who rarely smiled and was quite happy to let you wait at the bar while he did something else.) We went out of season so it was nice and quiet, I'd hope they have more staff for when it's busy! There's a main pool, a kid's pool which our son loved and in the evening there are some toys and a small bouncy castle for entertaining the children in a "chill out" area. There wasn't much entertainment or any sign of a kids' club but we were out of season so that may change in the summer months. They had what looked like a lovely terrace bar but it wasn't open during our stay which seemed a real shame. The rooms are quite small but we didn't spend much time in there, the shower was tiny so if you're a big person you may struggle. I recommend going on at least one boat trip during your stay, the shipwreck cove being a sight worth seeing.

ZantePark R, Operations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear Guest, Thank you for taking the time to review our Hotel Services and staff. We understand that overall you enjoyed your stay at the Galaxy Beach Resort and that you were satisfied with the amenities provided by the Hotel. We are sorry that due to the early season weather conditions you did not have the chance to experience the astonishing atmoshere of the Galaxy Roof Bar. We hope that you will have lasting memories from your visit to Zakynthos and the Galaxy Hotel and we hope to have you back again soon. Best regards

"Relaxing break away"

4
30/05/2018

Stayed at the Galaxy as a couple for a relaxing break for 7 days what a great hotel the rooms were very clean with the cleaners visiting a couple of times a day to empty the bathroom waste bin. The pool area and gardens are great for soaking up the sun with direct access to the beach with plenty of tables and chairs overlooking the beach ideal to people watch and relax. The staff are all very friendly and helpful. Food was excellent in the resteraunt with a good choice every night and it didnt feel like a canteen as some all inclusive resterants can we ate most nights outside under the verander a bar at the top of the hotel opens in the evening with great views over the bay and comfy relaxing sofas we spent most evening there A 10 minute walk along the beach and you are in Laganas which to be fair is not our cup of tea as we found it a bit grotty but it is early in the season plenty of bars and resteraunts along the beach front for a meal or beer on the way. The only criticism we have is noise from the room next door we had an executive room with interconecting door which provided very little sound insulation when next door were in the bathroom ! I would also like to say that the standard of daytime snacks by the pool were very poor not up to the usual standard we have had at other hotels in this price range these were mainly sandwiches or rolls with very little filling no fresh fruit e.t.c a simple thing that could be improved for very little cost. We stayed as a couple as our children are all 17 + But there was a great children's pool and several play areas they even had a bouncy castle in one but as far as I could see no kids club. On the whole this is a great friendly clean hotel ideal for a relaxing break for couples or family's with young children not a great deal to keep the teenagers occupied other than the pool tables and ping pong table. Keep up the good work Galaxy make a few improvements and you will have a top hotel And thank you for making our stay relaxing and enjoyable !

ZantePark R, Operations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear Paul m Thank you for the extensive review. We are delighted that you appreciated our turndown service, our buffet options and the fact that the Galaxy Resort Hotel is very well appointed being near the resort night life, yet at a safe distance for those who like something more peaceful. We do appreciate your suggestions for improvement which we will seriously consider. We hope to have the pleasure of you visiting Zakynthos again, and we look forward to attending guests like yourselves. All the best

"Late change to this hotel"

5
29/05/2018

We originally booked with Jet2 to stay at the Zante Sun Hotel, however due to overrunning building works we were placed at the Galaxy. I was initially very skeptical about staying in/near Laganas. The hotel itself seems either quite new or renovated recently. The rooms are fine and adequate but the doors seem to allow a lot of noise in, especially interconnecting room doors. The all inclusive food is again fine. But in the second week started to remind me of school dinners! My advice is get out into the community and enjoy some lunches & dinners at Tavernas, you won't be disappointed. The cleaning of rooms and hotel is outstanding. All in all an excellent stay.

ZantePark R, Operations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear John_w_92203 Thank you for taking the time to review the Galaxy Hotel. We do appreciate that you enjoyed your stay and that you were overall satisfied by our facilities and services. We did take notice of your suggestions which will be taken into consideration and hope that your advice about the local community witll be considered by other guests. We hope that we will have the pleasure to see you again. All the best,

"My stay at Galaxy Hotel"

2
23/05/2018

I booked Galaxy Hotel to celebrate my 20th birthday with my partner, we stayed from the 17th-23rd May 2018. On arrival I was extremely happy with the hotel, it's directly on the beach and close to lots of activities and the main strip. We was requested to pay a room tax fee for each night at the property, along with a 50 euro deposit. We chose half board which entitled us to breakfast and dinner, dinner was lovely and a wide variety however the breakfast was very simple and bland. It all started going wrong after the second night, we had to request for the housekeeper multiple times throughout our stay, the light in our bathroom blew and took a while to be replaced, however THE WORST TWO parts of our stay was followed... an item of clothing had been taken from our room, we searched everywhere before making a complaint, each day we asked if this item had been found/ask the staff if they have seen it as it was last on the bed before housekeeping however the linen was never changed, just bed was made when they eventually arrived. We chased this up daily for three days, and being our final day we did not receive a response, just said they will ask the housekeeper/laundry room, we had to practically beg the staff to look for our stolen item. This bad enough, alongside the staff looking at us as if we was crazy, it gets worse we received multiple problems with the electric giving us shocks, on our last night the socket and my charger along with my phone exploded, an expensive new iPhone may I add, they showed no remorse including the manager who tried to blame it on their voltage being 200 (even though my charger can take up to 240 and have NEVER had a problem) he took no blame in this even arrived at 9am knowing our taxi to take us to the airport was arriving shortly, the staff avoided this at all costs, the housekeeper even had to restart the whole electrics, I am surprised the room did not catch alight by the state of my charger and phone. Absolutely disgraceful.

"Lovely hotel"

5
14/05/2018

We are here now room 216 hotel spottless food very nice all staff are very friendly and polite pool and beach are lovely nice and quiet this time of year would recomend this hotel Losts of bars and restaurants if you walk down the beach into town about 5 min walk

ZantePark R, Operations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear Guests, We would like to say that we are happy to know that are enjoying your holidays in the Galaxy Hotel and our beautiful island and that our Hotel and staff services succeeded in meeting your needs. Please also accept our appreciation for you kind comments as we do value our guests opinion. We look forward to having you stay with us soon. Best regards

"A lovely place"

5
07/05/2018

We ended up at Galaxy by chance when our tour operator switched us with 48hrs notice due to building works at our original hotel. What a stroke of luck as Galaxy is wonderful. Such a wide variety of foods in the all inclusive packages, different dishes at every meal with some staples like chips/fries, pasta, salads and cheeses. The main/meat dishes were often on a theme - Ionian, Chinese, international night, and it was all delicious. 4 large food serving counters with various dishes including deserts. There were also basic sandwiches, biscuits & icecream in the bar by the pool from around 10/11am daily along with a soft drink dispenser, coffee & tea machine so you can always have a drink and snack outside of the meal times. There is a well stocked bar with friendly & helpful staff outside by the pools. There were about 6 cocktails included in the all inclusive package plus beer, wine, most spirits and liqueurs, and if that wasn't enough there were options to buy other things like prosecco or fancier cocktails. The children's pool has a cute & fun slide in it & my daughter spent nearly all day every day in there. The adult pool was large enough to accodate many guests. There is a large beach front with tables and palm umbrellas, sun loungers on the beach, ample cabana style seating sets in the garden & two cool hildren's play areas with all the usual plastic types of toys like slides, see-saws etc. We from 28th April so still pretty quiet. Laganas is the party place so during the peak summer it may be noisier but it was fine when we were there. All staff we encountered were polite & friendly & helpful. Housekeeping visits often, probably due to the “no toilet paper down the toilet” rule in Greece. They empty the bins multiple times a day, even into the evening so don't forget your “do not disturb” sign if you want some private time. Our room was a family suite with a double bed in one room & bunk beds in another. Large bathroom with tub and separate walk in shower. One tiny negative was that neither adult found the bed comfortable. It was very hard. All in all this was probably one of the nicest hotels on the island, right on the beach, a convenience store 2 minutes away, loads of fast food options around if you're not all inclusive, loads of rental places for various modes of transport such as mopeds or quad bikes. Great location. I loved the hotel & would definitely go back.

ZantePark R, Operations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear Guest, Thank you for taking the time to write a review. Guest feedback is very important to us so that we may improve where we can. We are delighted that you were satisfied with our services and facilities. We look forward to having you back on the island and Galaxy Hotel. Best regards

"Why did I bother"

2
07/05/2018

Am currently staying at the galaxy hotel and I'm very disappointed. I came up to my room. No bedding or towels changed then after a few hours I have a made bed except half the bedding wasn't on such as missing pillow cases and just bedding thrown on a shelf like they couldn't be bothered. I would have thought it we only a 2 star hotel by its location and the way staff are here...

ZantePark R, Operations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear Ashley C, Tthank your very much for taking the time to post your comments We feel sorry to hear that our services could not meet your expectations .However, I would like you to know that every comment of yours will be seriously taken into consideration as our guest's reviews are very important to us and we feel that there is always room for improvement. Best regards

"Great stay at Galaxy in Zakynthos"

4
31/01/2018

We stayed with family (3 adults, 1 child) at hotel Galaxy. The hotel was refurbished not so long time ago, so it is in good conditions - one of the best choices in Laganas. The hotel grounds are not so big, so it is definitely not a resort, rather a decent hotel. It is located right at the beach, away from party zone and day clubs (some nearby hotels were very close to the all day party with big noise). The beach was excellent - very clear and warm water, with soft sand - one of best beaches especially with a child. Pool and pool area were good, with sunbeds around. Room was spacious and big - we stayed in family suite. Food was plentiful and quite good, nothing to complain about. All inclusive plan is also worthy. There is playground for kids, animations and kids pool. Few steps from the hotel there is a convenience store to buy water or whatever you need. We had a good stay and a reasonable price in a good hotel. Would not go to Laganas again (party capital), but once you go there Galaxy is a good choice.

"Excellent Stay - Very Satisfied"

5
29/11/2017

Very satisfied & impressed with this hotel. Great location as this hotel is located on the beach. The property was very well maintained and the grounds well-groomed. Staff was always courteous, helpful and professional. Suites were spacious and stocked with every amenity needed, they even had a scale in the bathroom. Excellent WiFi throughout the whole property even on the beach. Buffet breakfast had every choice of fresh food. Will definitely return.

"Not the best of holidays"

3
01/11/2017

Stayed here in October half term week. I was looking forward to my holiday with my 2 children. I just want to say that in zante everything is closed there was not one shop open. Couldn't go on any trips wasn't running. It turns out that zante closes around the end of September. I wish Thomas cook told me that ,as I would have gone somewhere else. The hotel was clean. Room was ok the beds are hard though. The food was awful not much choice. Kids meal was pasta every day . Outside the hotel there was dead rats in the road ,lots of rubbish everywhere. It's a shame the the island is like that. I would go back but not in October.

"Not quite as it seems"

3
26/10/2017

My wife and I stayed at the Galaxy in mid October, I had to leave a deposit on my Credit Card on arrival for any hotel damage. e paid extra for a superior suite with a sea view and to be honest this is exactly what we had. First days ecperience was very good and we were happy with the Hotel. The restaurant staff were hot and miss, some quite rude some happy to help, the poolside evening Barman was excellent and always served with a smile on his face. The daytime barman was totally opposite and was just plain ignorant and i dont think a customer facing role should be his job. We ran out of little things like tea in the room and they were never replaced alongside milk for said tea, we literally had to take it from the restaurant which was frowned upon. When all inclusive is not all inclusive? there was a Barista machine at the pool bar but if we wanted a nice coffee then we had to pay for it and the alternative was a cheap coffee machine which was never cleaned and always running out of milk or even coffee, if we asked someone to top it up then it as like Armageddon . The sun loungers on the beach were chargeable at 6 euro each per day , 10 days = 120 euros yet every bar along the beach offered free loungers and cheap nicer beer. The food became boring after a few days and not very warm. Boiled eggs for breakfast? not a problem until you want to put the egg in an egg cup, the hotel does not have 1 egg cup so i had to improvise by laying the egg on tissues. Cats roamed the restaurant scrounging for food. They ran out of soft drinks from the dispenser daily. Would i go back? maybe, would i go all inclusive? not a chance. Not a 5 star hotel in my opinion.

"Fantastic hotel cannot fault it"

5
21/10/2017

We arrived here on Monday 16th October. The hotel is gorgeous. The reception is lovely bright and airy. The lady at check in (Evie) was extremely kind and helpful. All staff are polite and friendly. The rooms are excellent and very clean. We stayed in the main building on the third floor. There are lifts if you need to use those to get to your room. Towels are changed twice a day if needed which is brilliant. You also get pool towels in your room to use and again these are changed twice a day if needed. Bedding again can be changed on request. Food is amazing and the choice is huge. Lots of starters, mains and desserts. So far we haven't seen many doubters! A few things to note, 50 euro desposit is required on arrival and the safe is 20 euros per week. It uses a key so you need to carry that around with you. If you want to use the sun beds on the beach they are 6 euros for 2 beds. We used the loungers just up from the beach. These were free. Lots of loungers, beds, seats around at this time of year. Not sure how busy it is in the summer months though. Pool was cold so we didn't venture in, but it is pretty big and there is a small kids section too. Hotel at this time of year has been quiet which suits us. Resort is pretty much closed up at this time of year so it looks a bit run down. We have mostly stayed at the hotel anyway. There are a couple of shops with the essentials nearby. Rooms have a mini fridge which are stocked if you want to use the minibar items. Drinks on all inclusive are beer, wine, spirits and some cocktails. All good and there are soft drinks a plenty too. Snacks at the bar and ice cream too. Definitely more than enough food! All in all we have thouroughly enjoyed our stay and would return so I guess you can't get much better than that! Oh and wifi was superb! Works everywhere around the hotel and its included in the price. Transfer time from airport with two stop offs was 15 minutes.

"when is all inclusive not all inclusive"

4
18/10/2017

Good Points spotlessly clean great location nice pool lovely modern rooms towels replaced twice a day good free internet Bad Points rude/surly manager/bar and reception staff had to pay for safe/sun beds/slush/bottles of water food , poor choice. especially for kids and luke warm stayed here with my 11 year old daughter for her first holiday, the hotel and grounds are spotlessly clean, rooms cleaned daily and towels changed twice a day. Lovely pool area with chilled out music played over sound system, plenty of sunbeds by the pool but if you want to use them by the beach you have to pay 6 euros. We upgraded to the superier sea view room, very spacious , nice view, toiletries and bathrobes included. Nice big bath but when i asked for a plug from the manager i was shouted at that i had not come on holiday to use the bath but use the shower instead ! Most other guests were Dutch and German and myself and other Brits noticed they got better treatment and better service. A lot of the staff were surly and bordering on rude. The food seems to be an ongoing issue by looking at other reviews . The childrens corner was chips and pasta every night. The adult selection was ok but luke warm. The Laganas beach is the best on the island and ideal for kids with a slowly sloping sandy beach. I went last week and the whole resort was winding down and very quiet. Apparantly it is very different in the summer months.As we were checking out they tried to charge ourselves and other couples for drinks taken out of the mini bar from the rooms which they seemed to make up. All in all a nice hotel in a great location and most of all my daughter loved the pool and beach. Would i come again...yes but would hope management read these reviews and act upon the negative comments in particular the staff and food.......

"Great, relaxing week in Laganas."

4
07/10/2017

We visited for 7 nights on an all inclusive basis with a sea view room. Booked through on the beach with a transfer from the airport. The hotel is actually no more than 15 mins drive so would recommend a taxi. The entrance to the hotel isn't that appealing but once inside it's well maintained, clean and attractive. You do need to leave a room deposit of 50euros but previous reviews had warned us of that so it want a surprise. Staff were efficient, though not super friendly..perhaps weary after a busy season. Our room was nice...big bathroom with 2 showers, double sink, toiletries, towels and beach towels. A double bed rather then 2 singles would have been nicer but there want an option to specify at time of booking. Balcony with table and chairs, and that all important sea view. The hotel is located right in the beach in a quieter end of the strip but within walking distance of town and the harbour. Indoor bat, pool bar, roof top bar and a large dining area. The pool isn't huge and there are definitely not enough sun loungers for the hotel capacity but we were late in the season so it want a problem as the hotel was quiet. There are also shaded seats on a well kept grass area as an option to sunbathe. The beach is lovely. Calm waters, fine sand, and plenty of loungers for the guests...6 Euros for 2 with an umbrella. Some guests complained at having to pay, but again...we knew this in advance so it want a surprise. The thing I would say let the hotel down slightly was the food...plenty of choice each day but really, none of the hot food selections were ever actually hot...sometimes not even warm...maybe some better heat lamps needed....this really let the meal times down. We did a boat trip to a nearby island to see some caves. Would recommend this...but get the smaller boat as this actually takes you into the caves as opposed to just next to them. Walked over to cameo island...was 5euros that included a drink, and wouldn't say it was really worth it. All in all, this was a great hotel, in a fantastic location, and would recommend for couples or travellers looking for a nice relaxing atmosphere in 4* surroundings. Stayed end of September....so naturally cannot comment on the hotel during peak summer season....

"Scorching Shower."

4
05/10/2017

I always try to start with a positive attitude, but the shower in our room 210 was dangerous , one minute it was scorching hot & the next freezing cold. This was reported to reception on many occasions, we also asked for a different room & was told the hotel was full, this I know was not correct as I asked another member of staff if it was full. Looking on Trip adviser this has already been reported at least twice before. Until someone is injured the management won't do anything, as I requested to speak to them. The Galaxy Hotel is in a excellent location just off the beach. Very clean hotel. towels changed daily. Food for all tastes, it's a shame that all inclusive are treated differently to the ones that are not & are paying for coffee & drinks. If you purchase a coffee you had cup & saucer, all inclusive had paper cups. If you purchased drinks you had a bowl of nibbles eg nuts. All inclusive had all the cheep drinks & water out the vending machine, you had to buy bottle water. It is not 4 star hotel.

"Concerned before we came about bad reviews"

5
05/10/2017

My sister and I came to stay at the hotel with foreboding after reading the reviews... I would like to say that both my sister and I have high expectations of any hotel we stay in and this hotel met all of those standards. The meals were excellent, breakfast, lunch and dinner.. So much variety, well cooked and hot.. Help yourself to wine, beer, soda or juices.. The hotel room was 5* completewith dressing gowns, slippers, razors, toothbrush, hairdryer etc... The WiFi is excellent and free.. The pool area is amazing and glean and if you want a bed next to the sea it's €6 for 2 or free around the pool. The drink are free and add o are cocktails. The staff are friendly and eager to please... Nothing too much trouble.. We enjoyed sitting by the pool bar at night listening to the amazing entertainment, maybe not everyone enjoys listening to live duos playing guitars but we can't fault it. Added to the atmosphere. We cannot speak highly enough of the Island, hotel, and the location and will definitely be back next year...

"Excellent"

5
02/10/2017

Nice, clean, modern hotel with all you need to have great vacation. If you are traveling with children you will be happy to know that hotel have two playing areas for kids. One near kids poll and other, bigger and well equiped, near entrance to hotel. Food was great, hotel was clean, service qiuck and profesional. We had all inclusive arrangement and it was great. Free drinks, snack, ice cream...hotel beach is part of Laganas bay and part in front of hotel is cleanest. One minus is that you have to play deposit 50 € which is returned at check out. Suprise for me was free wifi. In lot of hotels you have to pay extra.

"Really poor management"

1
28/09/2017

Booked an executive double room with king size bed. The porter took us a very very small twin room. I pointed out that it was not the room I booked, was taken back to reception who said Thomas Cook did not advise the hotel of any requirement except it was a double occupancy room. I asked to see the Manager who told me that the room I was allocated was what Thomas Cook had booked and that there were no other rooms were available as the hotel was fully booked. I said that I would ring Thomas Cook to which the Manager said you can do what you like as there are no other rooms available. I rang Thomas Cook who were perplexed by the hotels approach as they had forwarded my booking correctly as an executive double, they asked me to wait for 5 minutes while they rang the hotel. A had a call back within 5 minutes and was told by Thomas Cook to go back to reception and I would have my room upgraded. The receptionist showed she was less than happy with the instruction she had been given by Thomas Cook to move me. Whilst walking too the new room the receptionist said we were being upgraded to a family suite that was far more expensive than the room I booked and paid for. I pointed out that if they had allocated me the correct room they would not have had to upgrade me. Service issues - Cups and glasses were not cleaned daily, on the days they were cleaned they were left drying on a bath towel in the bathroom. When I went and saw the less than friendly receptionist on day three I asked if I could change £100.00 to euros, yes was the initial answer, then when she realised it was me then apparently the computer had stopped working and no euros were available Moral of this long story is that Thomas Cook were fantastic in sorting the issue out very quickly, as the hotel tried to downgrade me and lied about room availability. A really poor approach from a big hotel chain.

"Overall disappointed/Anything but 5 star!"

3
27/09/2017

Food: felt like the food was recycled all the way through every night. Lacked selection. Unhealthy menu covered with oil, no fresh vegetables.Cutlery sometimes dirty. Food overall let down Greek standards. I was looking forward to my Greek holiday expecting good food but was left disappointed. Hotel/location: great location in front of the beach, hotel fair standard but not five star as claimed. Nice rooftop bar. Staff: friendly and helpful. Towel service to rooms in the evening, helped as you could get fresh towels for beach next day.

"Disappointed family"

1
21/09/2017

Love Zante! But Would NOT recommend this hotel!! Nightmare from the start- was asked for 50€ deposit, our passports, 30€ for safe, wifi free (although useless!) The food was not to our taste, 'kids corner' consisted of chips and pasta (everyday), Breakfast was terrible. All inclusive does NOT mean all inclusive! The snacks were a joke, -tomato sauce sandwich?? Staff weren't friendly. Stains on sheets. Accused kids of breaking a door, which we definitely didn't, then forced to pay a large bill-(or the police would come!) It already had crack in it!.. Another couple had similar experience. DO NOT BE CONNED Ruined my holiday. Wish I'd gone back to the Plaza. :( Kids did enjoy the pool, and pool table, apart from that not a good experience sadly.

"The best beach resort in Laganas, maybe all over Zakynthos"

5
12/09/2017

A very nice hotel on a superb sandy beach. Rooms clear, food delicious, staff friendly. Just one thing: don't choose room 102. It's just above the fans of the kitchen's ventillation exhaust and it's so noisy you can't open the windows. When we signaled this they were very nice with us and as soon as they could offered another room to us which was perfect. A big thank you for the kindnes and attention of the staff!

"Thank you so much! "

5
12/09/2017

We moved hotel to this hotel at our own expense when we had literally had no sleep for 5 nights in a hotel clòse by. They upgraded us to the deluxe room for free and the min we got here we felt so much more relaxed. It's a beautiful hotel amazing location and the staff can't do enough to help u . The room we had (delux) was do quiet. Thank you galaxy we plan to come back here.

"First Greek Holidays"

5
10/09/2017

We would like to recommend this hotel and give our thanks to all their wonderful staff. We stayed at the Galaxy for a week where we found very friendly and approachable staff. They were kind enough and made an exemption to let us have our dinner after a whole day tour and accommodate us after our return even if it was past the closing time. We found the food really good and it had a lot of variety in their menu. The week we spent there we enjoyed beautiful rooftop view and having the mediterranean sea very call and clean. The room service kept our room clean and with new towels every time we needed them. We look forward our next holidays at Zante, and especially to visit this hotel again. Efharisto!

"All inclusive?!??!?!?"

2
09/09/2017

Averages foods, always the same dinner. Kids corner's food is the same whole week long (same pasta, french fries and ketchup). Desserts are always the same, they are not so good. Awfull drinks, disgusting coffee. If you would like to eat better or drink a good coffee, you have to pay for it. Why is it all inclusive!?!?! The see is beautiful, but you have to pay for the sunbeds 6 EUR/day. The superior rooms are very-very small, the bath also. You have to pay 50 EUR deposit for the room and you also have to pay for the safe in the room (25 EUR/week)...in a 5 star hotel?! Rats are running through the street in front of the hotel and there is rubbish everywhere around the hotel. It is quite a 3 star hotel....

"Great Family break"

4
07/09/2017

The hotel was very good. Food was nice and different each evening with a themed. Lots of free food, icecream and drinks. Everyone was nice accept for the receptionist. She could have been abit more friendly. Good clean maintenance.

"Perfect Base for our wedding "

5
06/09/2017

We visited Zante in August for our wedding on Cameo Island. Having looked at various hotels we decided to book Galaxy for its facilities for children and its proximity to the beach, Cameo and our wedding reception. Reading previous reviews I was slightly apprehensive but I needn't of worried. Location - perfect! Right next to the beach, short transfer from airport and even though 5-10 walk from the main strip you do not hear any of the nightlife. Food - great! We all thought the selection and variety was good. Several guests in our wedding party also staying at the hotel agreed. Food was hot and replenished often. We did eat out on a couple of occasions but that was through our own choice (highly recommend Cool Peppers on the beach!) Rooms - we had a family room and it was really lovely! Perfect for us, spacious and all the facilities you'd need including a hairdryer! Towels are changed twice daily and they supply blue towels to use at the beach/pool. Facilities - pool bar was fab and a selection of snacks available (cake, popcorn, rolls, cookies and ice cream). Kids playgrounds were good, only suggestion would be to have some more play equipment in the one by the pool as children often like going from the pool to the play area but quite bare in comparison to the main one by the gym. Pools - great! Kids pool with slide kept our younger (and older guests) entertained. Onsite gym has the basics for keep fit fanatics. Roof Top bar is a nice experience and you get to see across Laganas. Staff - fab! Attentive, helpful and friendly! Would definitely recommend staying here, you won't be disappointed!

"Spotless"

4
03/09/2017

This hotel is spotless. Staff are very helpful&efficient. Tables were quickly cleared. Snack bar by the pool was constantly kept clean & also toilets were always being cleaned. Plenty of choice in the restaurant too. Views are beautiful & looked so nice lit up at night. Loverly beach also kept clean. Rooms were a good size and housekeeping were very efficient. Plenty of towels also beach towels daily. All in all lovely hotel with lovely staff.

"Excellent family hotel"

4
23/08/2017

Having read all the reviews on this hotel I wasn't sure what to expect- but have been impressed with the staff, exceptionally high standards of cleanliness throughout the hotel and the location can't be beaten. I have read mixed reviews about the food. Well, you get what you pay for in this package. If you are expecting Michelin stars then this isn't for you. It is fresh, pretty good quality and lots of choice. (One of my children is very fussy and ate very well!) There are always a huge choice of salads, breads, rice, pastas and at least three meat dishes, a fish dish, vegetables, flans, pasties, chips and vegetarian dishes on offer at lunchtime and in the evening. There are always chicken nuggets or fish fingers or something similar for fussy children! Puddings consist of gateaux, mousses, jelly, pastries, tarts and about six flavours of ice cream and about ten choices of delicious fruits, all prepared, yoghurt, sauces and sprinkles! Always three or four different cheeses, breadsticks and everything else you need (dips, mayonnaise etc ) Breakfast is the obligatory full English if you require (sausages not the English variety ) with fried or scrambled eggs, omelette, bacon, breads, mushrooms, baked beans, lovely grilled tomatoes, pain au chocolat, croissant, pancakes, breads, toast, cereals, cheeses, hams and salamis, pastries , Nutella, jam, honey etc. and again a huge variety of prepared fruit. The food is ample. When we went out on day trips they also prepared us a packed lunch. The snack bar ( by the pool) always has ice cream, popcorn, cakes and biscuits and usually chips and pasties. There are small , wrapped sandwiches and it all comes out around 11am. TBH, if you are the sort of person that just wants to sit around the pool and gorge yourself between meals you could. My children were very happy with ice cream and the odd slice of cake. Drinks machines provide water, the usual cola , orange etc. (Unbranded) but completely adequate. There is tea, coffee, hot chocolate on tap too. I would say if you want top quality food you would have to pay a lot more money for this holiday! All the waiting staff have been exceptionally attentive. There is a really good mix of nationalities and some families have better manners than others but the waiting staff, cooks and cleaners have been spot on. Towels and bed linen are replenished frequently, as is the mini bar. We have a kettle , hairdryer and tea & coffee in our room and a retractable clothes line on the balcony. (Hand washing is tricky as there is no plug!) The room can be noisy but this is due to rude customers ( not the hotels fault!) and sound travels and echoes as all the floors are white ceramic or marble tiles. The outside gardens are lovely and spacious and relaxing. Beautifully kept and green and a real bonus. If you wanted there is volleyball, table tennis, pool and computers available. Wi-fi is strong all over the hotel (and on the beautiful beach where I am writing this! A gym is available and spa but we love the sea! People have mentioned in reviews about the evening entertainment. For this money Elton John wouldn't be available. It's perfectly normal Greek establishment singing! Our shower has also been fabulous (some people have mentioned problems with temperature) - I wish our showers at home were as good! Only one tiny criticism that I could think of (and I am a very picky person normally) it would be nice to have a jug of fresh milk with tea and coffee- little cartons of UHT are pretty wasteful!

, Guest Relations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear Catherine I, Thank you for the candid and refreshing review left on our TripAdvisor page recognizing the important attributes of the hotel. We want our guests to have a wonderful and memorable stay with us, so we are happy that you had a total relax family holiday. It has been indeed our full pleasure and honour of being your host during your stay here on Best Western Galaxy Hotel. We are continually working hard to increase our service quality to give the best service to our guests It's great that our culinary offer also met your taste. All the pleasure was shared with the entire team and we hope to see you again in the future. Sincere regards, Best Western Galaxy Hotel Team

"Less than appitising "

3
17/08/2017

The reviews i read before booking we're in trip advisor fashion accurate. The picture of the sandwich I have posted was a delight from the daytime snack buffet from around the pool (Not doctored in any way) the waitor I have pictured is called yugren , he does his best to avoid clearing English visitors plates from their tables, to the amazement of some Dutch friends we made. a good example of this was when he bypassed our table with six plates on in favour of removing a single glass from their table directly next to ours it was highlighted more as we were the only two tables in service at that time th8s type of behaviour continued throughout our stay. The food in general was very school dinner like and repeated daily with slight adjustments to certain dishes.The drinks were the cheapest to be found and anything you would recognise obviously was not part of the all inclusive package and had to be paid for this included some of the cocktails dispite having the same ingredients as some of the free ones you have to pay for all drinks after 11pm with the exception of water. The bistro (that all inclusive customers have access to once per 7 days) was as expected a massive let down, anything under 13 euros being free and seemed to be left over variations of the food in the dining room, anything over this but under 16 euros was out of stock and anything over 16 euros you had to pay 50% towards, amazingly the out of stock items suddenly appear if your a fully paying customer. The hotel was nice,clean and well situated exallently as the pool was literally 20mtrs from the sea to be honest the hotel itself couldn't really be faulted, this review would have a top rating if it wasn't for the cheapskate food and underhanded delivery of the expected "all inclusive package" it's an insult to the term and should not qualify for this service in the brochures. The on site entertainment was basically a sub standard singer with a chap playing an electric keyboard poorly or dancers dancing to the above.

, Guest Relations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear Craig G, Thank you for sharing your Best Western Galaxy Hotel experience with fellow TripAdvisor readers. It is always exciting to read positive feedback from our guests' as it lets us know we are on the right path as providing excellent service to our guests. Every one of us is doing the best to provide our guests an unforgettable holiday and we are very happy to convince you in all areas of our service. Furthermore, we are glad you noted the quick reaction from our team members to resolve any problems. It's always a pleasure to welcome you and we hope to see you in the near future. Best personal regards, Best Western Galaxy Hotel Team

"Great Location!"

5
13/08/2017

We stayed here for a week in the first week of August. Reading the reviews, we were a little apprehensive about the quality of food that would be served and the location itself thinking it would be noisy with young people but absolutely no complaints at all!! Food was perfectly adequate, good selection. Room was clean and towels replenished every day. Great location...the beach just a stroll below the hotel garden. Lovey garden with upholstered seats scattered over the lawn.. we spent almost every night lounging listening to the live music. Majority of the people staying were families. If you are a family with young kids, you can't go wrong with this place. Only thing that we didn't like was that they did not provide bottled water in the room complimentary.

, Guest Relations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear sirishsirish, Thank you for taking the time to review our hotel on TripAdvisor and for your friendly open words you shared with the online community. We are continually working hard to increase our service quality to give the best service to our guests It's great that our culinary offer also met your taste. Furthermore we are honored to read your positive words about our hotel and loved so much our great location which is ideal to discover our beautiful island. All the pleasure was shared with the entire team and we hope to see you again in the future. Kind regards, Best Western Galaxy Hotel Team

"3 STARS HOTEL"

3
10/08/2017

If you think , you came to this hotel and you can have a relaxing vacation, think again.From 7 to 24 in the evening is a nut house, everybody screeming, and slumming the doors. The hotel is not that clean, the food is not that great and they are never ready with the food they are cooking in front of you.The furniture is old . DEFINITLY IS NOT A FIVE STAR HOTEL , MORE LIKE 3 STARS.

, Guest Relations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear 492cristina, Your honest and detailed remarks will help us to do the necessary modifications to increase our hotel's quality. We are always glad to read comments and see good compliments as yours because we hardly work to give the best service to provide our guests and enjoyable holiday and now we have more determination to continue. Our guest's opinions are always very important for us in order to increase our quality, therefore we thank you very much for your helpful comments. Do hope you will reconsider and give us another opportunity to welcome you back. Kind regards, Best Western Galaxy Hotel Team

"No cheap lobster in Zakynthos"

4
09/08/2017

Everybody loves Greek islands, including noisy and not so dressed English teenagers roaming the streets in Laganas. I mean the sidewalks because crazy drivers on ATVs and scooters rule the streets. Luckily BW Galaxy hotel is located near to the beach into a nice and quiet location, except for the noisy engines from the hotel second building's back producing AC for the restaurant and probably food fridges. But if you close the window it's OK. Hotel food is good, my mom complaining only about not having one special lobster dinner as the one she had in Cuba. Well, seafish is probably not so cheap in Greece. My wife too had one complaint about the hotel 50 euro guarantee retained for the staying period. Come on, why only 50 and not 500? Sea water is clean and salty with no waves. It's a good idea to take a cruise around island to see Navagio beach and blue caves. From Laganas beach you can see the planes coming down to land on Zakynthos airport, then only hear them taking off. I wonder if Caretta Caretta turtles like these planes.

, Guest Relations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear LeroivD, Let us express our sincere thanks and appreciation for your kind words and to be given the opportunity to extend our hospitality. As we continually wish to improve the excellent levels of service and quality of our facilities, your feedback is very valuable. Also, thanks for your kind words and mentioning that hotel generously offers a good choice of menu throughout the week. Look forward to welcoming you back very soon, in good health and spirit. Best personal regards from Zakynthos , Best Western Galaxy Hotel Team

"Very nice hotel but inappropriate food buffet!"

4
04/08/2017

Very nice hotel, we booked a family suite which was spacious, very clean and comfortable. In a quiet area of Laganas, nice beach in front of the hotel (not the best of course of Zakinthos) and very nice play areas for small kids. Also a great kids pool excellent for kids till 4 years old. Every nice they had a greek movie played on the open theater which was also very nice. Location is also good, you can drive 5min to arrive to Kalamaki beach, the best we met in Zakinthos. Also, 15min drive to Zakynthos downtown. However the food was inappropriate. Very small variety, seemed like they had only frozen food, very bad quality of meat and very few quantity. To give an example, the main dishes of a dinner were : frozen chicken nuggets, frozen cordon bleu, 1 spaggetti plate with white cream and of course every day frozen friends fries.( we stayed 7 nights and we never saw in the buffet a different side). Breakfast included frozen cheezepies or frozen croissants (the only fresh cooked was the omelette and eggs). Inappropriate for such a nice hotel supported by Best Western.

, Guest Relations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear Yotini, Thank you for taking the time to write your review of our property, your comments are very much valued. Your praises regarding our delicious culinary offer and the cleanliness of Best Western Galaxy Hotel makes us very happy. We greatly appreciate that you have rated our service and staff so highly. Furthermore, we are glad you noted the quick reaction from our team members to resolve any problems. It's always a pleasure to welcome you and we hope to see you in the near future. Sunny regards from Zakynthos , Best Western Galaxy Hotel Team

"One nice week in Greece"

5
02/08/2017

The blue see is extremely beautiful. The hotel is very nice, really recommended for families. Food is variable, however all inclusive doesnt contain real espresso, only powder coffee. Location is very good.

, Guest Relations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear korte78, Greetings from Best Western Galaxy Hotel in Zakynthos It's a big pleasure to read you enjoyed our food, just waiting to welcome you all again in the near future for another great experience. Looking forward to the day when we welcome you back to the hotel. Kind regards, Best Western Galaxy Hotel Team

"Holiday "

4
24/07/2017

Very friendly staff and extremely clean hotel. The restaurant was clean and cool with the beautiful view from the bi folding doors open and closed. It's beach front view was amazing . Although there was always lots of food the snacks were very bland around the pool. Sun beds around the pool old and uncomfortable, and it's a shame that although fully inclusive you were expected to pay extra for beds on the beach. That in all this is still amazing hotel and our thanks to the staff that made our stay so lovely.

, Guest Relations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear Bryan t, Thank you for taking the time to review our hotel on TripAdvisor and for your friendly open words you shared with the online community. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. In addition, we are so glad you loved so much our great hotel with all the facilities especially our food because our kitchen team tries to offer a varied and wide range of menus and we are happy that you liked our theme nights. It was certainly a pleasure looking after you and we hope to welcome you soon again. Sunny regards, Best Western Galaxy Hotel Team

"Fantastic!!!"

5
22/07/2017

Very impressed with this well run, extremely clean hotel, catering to your every need. The beds & linens are super comfy, Besides carrying high quality toiletries, they even have shaving kit with shave cream and toothbrushes with toothpaste, robes & slippers. I could not believe, we even had a scale in our bathroom. Every detail & amenity was looked after, the maids came by the room often to ask if you needed any fresh towels, or anything from the mini bar. There was even a retractable laundry rack on the balcony where you can hang your wet bathing suits. Great WIFI all throughout hotel property, even the beach. Beach front location, large swimming pool. Buffet breakfast included with large selection of fresh foods from eggs to porridge. Snack bar by the pool had mini sandwiches, fries, ice cream, soda & coffee machine also included in your stay from 11am - 6pm. We rented a car and had dinner out, away from the touristy areas. Will post separate dining reviews. We try to eat where the locals go (they know where all the fresh & good food is). Truly a 5 Star hotel, we loved it so much we extended our stay for 2 more days!

, Guest Relations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear travelinmadeline, Thank you for your feedback and that you have taken the time to describe your impressions. Last but not least, thank you very much for your very kind words regarding our friendly staff, good value for money and the general cleanliness of our hotel. One of our major goal is to provide an outstanding customer service and we are pleased to read that you appreciated our efforts. All the pleasure was shared with the entire team and we hope to see you again in the future. Sincere regards, Best Western Galaxy Hotel Team

"Nice hotel but all inclusive services aren t all inclusive actually"

2
12/07/2017

We ve been at this hotel for one week in July. We ve paid for all inclusive services, but actually, the all inclusive includes only food and drinks as water, some juices from the machine, nothingis bottled. Moreover, if you want an ice coffee you have to pay 1,50 euro!!! Also, the cocktails are NOT included. Neither the minibar in the room is included. At the end they asked us to pay from some products from the minibar which we never consumed!!! It s a very strange way of them of making bussiness, especially for all inclusive services. To be honest, we had better expectations. I don t think that we will be coming again at this hotel.

, Guest Relations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear elena0479, Thank you for taking the time to share your impressions about our hotel. Our guest's opinions are always very important for us in order to increase our quality, therefore we thank you very much for your helpful comments. Furthermore, we are glad you noted the quick reaction from our team members to resolve any problems. All the pleasure was shared with the entire team and we hope to see you again in the future. Best personal regards, Best Western Galaxy Hotel Team

"Best hotel on the island best location"

5
10/07/2017

Fantastic hotel ! ! ! Beach front location, large sunbathing area . We love this hotel it is spotless beautiful grounds. Good choice of rooms high standards . There is a good choice of food and drinks. The STAFF help make your holiday enjoyable nothing to much trouble always smiling and very helpful especially the reception staff . Location 10 mins from strip set on beachfront nice quiet area. We are looking to book again ! ! Can't wait xx

, Guest Relations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear Kerry W, Thank you for writing a detailed review on TripAdvisor. Our ideal location on the island is really a privilege and guarantees a breath-taking panorama and a quiet holiday and enjoyable holiday. Furthermore we are very happy that we could me your taste with our delicious fresh culinary offer. As the well-being of our guests is of great importance to us, we want to make sure that everyone is provided with our best service at all times. Therefore we highly appreciate your evaluation with regard. It was certainly a pleasure looking after you and we hope to welcome you soon again. Best personal regards from Zakynthos , Best Western Galaxy Hotel Team

"Brilliant hotel! "

5
04/07/2017

We were transferred from supposed 4* caretta beach which was probably a 2* dated rooms more problems than ever and all food was cold during our visit. We came here after being transferred and thomas cook staff made us out to be horrid to galaxy hotel. We were expecting something worse than caretta but arrived could not find a fault only the shower not regulating a temperature which didn't bother me as I had a bath every night. The food was all hot snack bar covered and wrapped packed lunches upon request for days out. The restaurant was open almost all day even tho there were stated times so some days we thought we missed tea and it was still open! Lol if you want a nice peaceful holiday with lovely staff to get looked after n have a room that's cleaned 3 times a day and fresh towels 3 times a day too bedding changed every day if requested then this is the place to go right by the beach it's the perfect location. I noticed the manager/owner was constantly milling about checking food watching his staff interact with customers which I thought was brilliant this is a very well run business and me and my family will be back. Thanks so much for turning our disaster into a lovely holiday. Charlotte from room 1 27 x

, Guest Relations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear Charlotte E, Thank you for taking the time to review our hotel on TripAdvisor and for your friendly open words you shared with the online community. It's always a great pleasure to hear that our lovely guests with little details that makes the difference. In addition, we are continually working hard to increase our service quality to give the best service to our guests It's great that our culinary offer also met your taste and you constated by ourself the difference. Look forward to welcoming you back very soon, in good health and spirit. Best personal regards, Best Western Galaxy Hotel Team

"Truthful review "

4
20/06/2017

We recently visited for one week for our honeymoon I noticed from previous reviews you tend to back track away from complaints you have been given and concentrate on the positive points so I have not given any positive points as yet . The problems that we found were as follows firstly the showers go from freezing cold to boiling hot a real danger point especially for youngsters , the entertainment in the evening isn't very entertaining it could do with been more lively having someone playing a guitar and the other singing on most nights for the maximum of one and a half hours wasn't particularly very entertaining so we found ourselves having to go out and find entertainment which ment we had to pay out more money even though we were all inclusive , having to pay 6 euros for Sun beds on the beach is out of order when you pay for all inclusive surely charge people who arnt guests but not people who are staying with you , snack bar in the the afternoon could have a bit more variety the same thing day in day out becomes boring . The WiFi could do with been checked as it's very hit and miss where it works in the building especially the rooms I.e 232-1 lost signal very easily and why do you turn of the WiFi at night around 11pm . We were told that these issues are at the hotels discretion so surly you should look into these problems and people would consider returning again .

ZantePark R, Leiter Gästebetreuung at Galaxy Hotel, BW Premier Collection, responded to this review
Dear Andy S, Thank you for taking the time to rate us. We are sorry to hear that some points did not meet your expectations. Please rest assured that this does not reflect our normal standards. Our staff is continuously working for guest's happiness and your precious comments will help us to improve our services. However, we thank you for your good rating and we hope to welcome you again in the near future. Kindly regards Your Best Western Galaxy Hotel Team

"Good hotel but very poor all inclusive"

3
07/06/2017

Been there as a small family after seeing it advertised as children friendly in a great location - both points spot on.  The positives i mentioned above. The negatives: - the all inclusive. Very very poor. Decent but little choice at main meals, only sandwiches and cookies at any other time. And there's cash supplement for bottled water, proper coffee (non filtered/instant), branded ice cream, any meal at the snack bar, fruit at the poolside, in addition to the 20 EUR charge to use the room safe and the 6 EUR per day for the sunbeds, that is really ridiculous.  - spirits are of very cheap quality and taste, and all has to be paid after 11pm. Wasn't this an all inclusive? -  the shower that goes from freezing to boiling in seconds.  - the rooms that are very noisy This is not a cheap hotel, they should match pricing with product quality. They're almost there but not quite.

, Guest Relations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear 4cranbourne, We deeply regret your recent stay with us haven't met your expectations in terms of some services. We are disappointed to hear that we couldn't meet all your expectations. Please rest assured that our kitchen staff iscontinually is continually working to offer you the best product and service every time. We are sorry that we could not meet your taste. The satisfaction of our guests is very important to us. However we are delighted to hear that you also were fully satisfied with our location . We hope to welcome you back to the Best Western Galaxy Hotel in the near future. Warm regards, Best Western Galaxy Hotel Team

"Mr spooner"

3
07/06/2017

Very clean modern hotel well looked after hotel in a great location but that is where the good points end, The hotel is an all-inclusive but the problem is they don't understand what all means.if you want a snack during the daytime there is a menu at the bar you have to pay for your snacks. How they get around saying it's all-inclusive if they put some mouldy sandwiches in a tray next to the bar and they tell you that the all-inclusive part if you want anything freshly cooked during the daytime you have to pay for it ..also if you want any ice lollies or cocktails you have to pay for them also plus if you want a sun bed on the hotels beach you have to pay for them as well also if you want the safe in your room you have to pay for that as well Plus the minibar in your room you have to pay for that as well. The TV in the room only News channels . When you arrived I asked for €50 deposit which I found very strange for an all-inclusive hotel then you do realise it's not all-inclusive. And as for the inclusive part of the hotel i.e. the restaurants of an evening of very very poor quality food Ive stayed in many hotels over the years and this must be the worst for food selection and food quality. This hotel would be great as rooms only it is a very good location and very clean rooms and grounds...

, Guest Relations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear Kevin, Thank you for your feedback and that you have taken the time to describe your impressions. We were delighted to read that you enjoyed our cleanliness. For us this is the best praise! We are delighted to read your positive words about our hotel and that you loved so much our great location which is ideal to discover our beautiful island. Our guest's opinions are always very important for us in order to increase our quality, therefore we thank you very much for your helpful comments. Look forward to welcoming you back very soon, in good health and spirit. Sunny regards, Best Western Galaxy Hotel Team

"Has the potential to be a 5 star in Laganas "

4
05/06/2017

We stayed for a week, 28th May - 4th June. We had a VIP double and couldn't fault it. Massive comfortable bed, double wash hand basins, bathrobes & slippers. Shower very temperamental though. One minute cool, the next boiling hot !!!! Location is great and the views are fantastic, especially from the roof top bar, although it doesn't open until 9pm? (sun has already set) We had sunbeds on an area beyond the pool but just above the beach so weren't charged 6 euros like the people on the beach. The biggest problem for us was the food. I'm not a fussy eater but it was near enough the same every day. As other reviews have said, the food is not hot. I've stayed in several 5 star hotels and I know Greece generally lacks behind but if this hotel sorted out the food issues it could easily be one of the best in Laganas. Also thought it was really great for kids. Lovely pool area with slides and a play area next to it. Loads of "little tikes" cars on the grassy area on the other side and a bouncy castle area at the back of the hotel. We would definitely come back, with the hope that the food had improved.

ZantePark R, Leiter Gästebetreuung at Galaxy Hotel, BW Premier Collection, responded to this review
Dear Guest, Thank you for choosing our resort for your holidays and for taking the time to write such a detailed review about your stay. We are thrilled that you highlight our fantastic view and the perfect location. The entire staff is continually looking to give the best service to our lovely guests. We hope that we will have the opportunity of welcoming you back to stay with us soon again. We hope to have the chance to welcome you very soon and send you our best wishes for the future! Friendly regards Your Best Western Galaxy Hotel Team

"As a hotel 5* review. As all inclusive though...."

3
04/06/2017

If this was just a normal hotel would get 5/5. Cracking location, right on beach, modern, massive kingsize bed and great views from balcony. This hotel however is all inclusive and reviewing as that, it would have to be one of the worst I have been to. The food selection at dinner and lunch is very very poor. The choices don't even go in to double figures and if you are not a fan of seafood, your down to about 4 choices. The soup (I think) is made from the knorr powder stuff, certainly the tomato anyway! We had lunch here most days but didn't really enjoy it. Dinner, we didn't make a single night. Walked through to see what was on offer each night and pretty much the same selection as lunch. No theme nights or anything like that. The next part about his hotel, which I find pretty outrageous, is that there is very few sun loungers available at the pool, but ,at on their beach area, which wouldn't be a problem however the hotel has decided to take advantage of that and charge its all inclusive guests 6 euros per day to use these beds. Absolutely scandalous. Not very well advertised you are also able to have 1meal from al a carte. This is not a separate restaurant but a couple of tables they have at the side of the bar. The staff serving at this meal try to make it look like a romantic dinner setting, however when they stick a table tennis table at the side of the table with kids battering balls back and forward as you eat your meal, kinda ruins the ambiance. The place also has a rooftop bar which would be a great place to have a drink whilst taking in the views, for whatever reason however they only open this after nine o'clock. Once it's dark and you can't see anything! Makes no sense to me! To summarise, really nice hotel let down by their all inclusive tag.

, Guest Relations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear Eyebaws, Thank you for sharing your Best Western Galaxy Hotel experience with fellow TripAdvisor readers. Our locations is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of null and a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences. It is our goal for each guest to have a memorable experience. We are also thankful for your critical feedback concerning our food offer. We will work hard to optimize our food offering to meet the demands of all our guests. Hope, that we can welcome you once again at our hotel to prove, that we are really passionate about guest service. Nevertheless, we hope to restore your faith one day in the future. Best Western Galaxy Hotel Team

"Turning a holiday to a very good holiday"

4
03/06/2017

Not 5 stars but when you have staff that work endlessly to make things good nearly there.i would like to thank the manager for putting little things right for us, It just makes for a great holiday. i have to say just a little wary about the write ups about the food, but if you want fish and chips go to Blackpool, a really good variety and some really good touches . just go and enjoy .

, Guest Relations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear mickpitman, Thank you for taking the time to review our hotel on TripAdvisor and for your friendly open words you shared with the online community. It is always a pleasure to hear what a good job the entire team has done to make you feel welcome and special during your stay. It is our goal for each guest to have a memorable experience. It has been indeed our full pleasure and honour of being your host during your stay here on Best Western Galaxy Hotel. Happy regards, Best Western Galaxy Hotel Team

"Good hotel, but not if you are a Best Western member"

4
30/05/2017

In many ways this was very good, but if you are BW member booking though the BW site you are only offered the basic rooms. If you book though Booking.com you get many other room types and meal options. So if you are a BW member especialy and Diamond Select member, don't bother as you are at a disadvantage to other package deal guests on all inclusive, I had to push for room upgrade which was reluctantly agreed, but there were many better vacant rooms. There is no service in the restaurant as it is designed for all inclusive and no one will ask if you want a drink, so you have to get it from the bar yourself. Apart from Room Service, Location, whic is Premier, this is definitely not what I expected from a BW Premier Selection.

"Not good"

1
28/05/2017

The food was always cold and had to ask staff to microwave it nearly every day. The problem was the food came out of the kitchen cold on cold metal trays and put on to cold plates. When meat with gravy was on the menu the gravy was congealed on the meat a dead give away it was cold. Luckily they had a microwave. The trays were cold as staff picked them up with bare hands. The choice of food was also poor. When you pay for all inclusive it is extremely important for the food to be good and especially hot. Between lunch and dinner there was no hot food just stale sandwiches with basically no filling. The showers in the rooms were not thermostatic and went from freezing cold to scalding hot which was quite dangerous. We had to pay €50 on arrival for a room deposit which I have never heard of before and had not budgeted for. The swimming pool was very small for a hotel of this size. There was a vast area of grass with a few nice sun lounger but feel this was a waist as it would be far better to have a large swimming pool here. The hotel had its own sun beds on the beach but were charging €6 a day for them which is hardly all inclusive. There were no life guards at the pool and no pool side entertainment. The entertainment at night was appalling when they actually had some! The hotel however was very clean everywhere.

"Galaxy a Dream"

5
23/05/2017

What a gorgeous hotel, contemporary, clean and food excellent, beautifully presented by the kitchen staff. Waiting staff quietly efficient and attentive. Will definitely be going again. Great Position leading on to beach, just a dream. Dochka who worked on the bar was just delightful. A super venue thank you to the hardworking Team at The Galaxy !

BestWestern Z, Guest Relations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear JohnCricket, Thank you for taking the time to write your review of our property, your comments are very much valued. We are always glad to read comments and see good compliments as yours because we hardly work to give the best service to provide our guests and enjoyable holiday and now we have more determination to continue. Our location is definitely one of the things we are very proud of about our hotel. Once again, we thank you for your feedback and would be highly delighted to have the possibility to welcome you back. Happy regards, Best Western Galaxy Hotel Team

"very nice and relaxing"

4
19/05/2017

nice garden, nice restaurant and a lot of choices , good beach very nice staff small rooms for a 5 star hotel nice pool but small good location kids were very happy , roof top bar very nice but they close too soon.

BestWestern Z, Guest Relations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear danlucamatei, Thank you for taking the time to write your review of our property, your comments are very much valued. We are always glad to read comments and see good compliments as yours because we hardly work to give the best service to provide our guests and enjoyable holiday and now we have more determination to continue. However, we thank you too for your honest remarks who help us to improve every time more our different services. Once again thank you for your time and we look forward to assisting you again the next time your travels bring you back to Zakynthos ! Sincere regards, Best Western Galaxy Hotel Team

"Very clean, friendly staff, food bland "

3
14/05/2017

I just got back today from my trip to the Galaxy Laganas on a family holiday for my mums 50th birthday. Please note... the hotel asks you for a €50 deposit on arrival which is refunded to you when you leave. The hotel was clean and tidy and the room was just what we needed. As with previous reviews the shower does go very hot and cold! When I say hot, I mean boiling! The shower cubicle is TINY. I'm not a big person (5ft4 and a size 10) but found I couldn't move much once in the cubicle! When the water gets really got there is nowhere to get away from the hot water. The pool area was lovely and we went just before their season starts really so always plenty of sun loungers. You can walk straight out of the hotel onto the beach. Beware if you sit on one of the hotels beach sun loungers, you are charged €6 for two sun loungers even if you're all inclusive. Hotel staff really friendly and happy to do anything to help you. Food, not awful, not great. I personally found the food really bland. I do like spicy food so maybe it was just my taste. They have people from all over the world and have to cater for so many so I guess it's hard to find something for everyone. I felt they had the same food a lot but called it something different on different nights. One night was American and we had 'hot dogs' which was actually hot dogs wrapped in pastry so more like sausage rolls. Two nights later at European night they were the same thing but called sausage rolls. They have theme nights each night but I didn't feel the food actually matched the theme. Thought there would be more traditional Greek food but wasn't much of this. We went for a week, we ate out 3 nights as we found the food at the hotel boring. We stayed a week and I honestly couldn't have handled the food had it been a 2 week holiday! All in all good family holiday. Wish the shower was better and the food had more flavour.

BestWestern Z, Guest Relations Manager at Galaxy Hotel, BW Premier Collection, responded to this review
Dear Demi R, Thank you for taking the time to review our hotel on TripAdvisor and for your friendly open words you shared with the online community. One of our major goal is to provide an outstanding customer service and we are pleased to read that you appreciated our efforts. Furthermore, your praises regarding our delicious culinary offer and the cleanliness of Best Western Galaxy Hotel makes us very happy. For us, staff is what makes a place and here we try to offer to our guests a unique and memorable stay by making them feel like home. In addition, we are also thankful for your critical feedback concerning our food offer. We will work hard to optimize our food offering to meet the demands of all our guests. We do hope we get the chance to accommodate you again and give you a five star experience. Kind regards, Best Western Galaxy Hotel Team

"NOT A 5 STAR HOTEL"

2
18/04/2017

The room was big, clean and comfortable but the service and the food was below average. Frozen French fries, pies and croissants and instead of fresh fruits they had canned fruits. Not at all a 5star standard. The area of Laganas is also awful indeed for families with young children. And all the island was full of garbage. It is a shame.

BestWestern Z, Leiter Gästebetreuung at Galaxy Hotel, BW Premier Collection, responded to this review
Dear KATIA-GEORGE, We appreciate every feedback no matter positive or negative and are taking it very seriously as it helps to improve our quality. Our kitchen team works hard to offer a wide range of menus with good quality. We thank you for raising these issues and providing us with this valuable feedback. Most certainly we will be looking into these issues within our operations and seeking ways to further improve our service quality. We hope to have the chance to welcome you very soon and send you our best wishes for the future! Sincerely yours Your Best Western Galaxy Hotel Team

"Absolutely amazing"

5
23/01/2017

My boyfriend and I stayed here June 2016 and we loved every minute of it. We had a sea view room and the view was just unbelievable! The room itself was nice, the bathroom was perfect! It had a bath, a separate shower cubicle, a separate toilet cubicle and two sinks. The pool area is lovely and clean and there was always free sun loungers no matter what time of day. The only thing I didn't like about this hotel was the food. I really struggled to find something I actually liked at each meal time. The location of this hotel is ideal. It is right on the beach! It's a short walk away from the main strip which is good as it's short enough to walk to but far enough away to be quiet at night time. Overall we thoroughly enjoyed our stay at this hotel and would recommend it highly!

"Top Hotel in Laganas"

5
18/01/2017

From the moment my girlfriend and I stepped foot into our sea view room we knew that this hotel was something special. Located right on the main beach of Laganas, you could be swimming in the pool one moment and you could literally run into the beautiful sea within 20 seconds, its that close! To keep this fairly short. Our room was amazing with a full bathroom and spacious sleeping area, equipped with a free fridge (with chargeable food and drinks), free air con, satellite TV and an amazing balcony with a breathtaking view. The pool area was beautiful as well, with the pool-side bar a few foot steps away. Cocktails were included in the inclusive price and were lovely. However, coke, fanta, etc was not great !! The food in the hotel is the only let down but is okay if you aren't too fussy - but Laganas strip has reasonably priced restaurants from top to bottom if you don't mind spending a little extra. Lastly, My Gf and I found this to be more of a family orientated hotel, which could be why the price is far greater than every other hotel. We went out clubbing every night as we are still quite young and didn't really communicate with anybody else. But nonetheless the hotel is luxury, peacefulness and exciting whether you are a young or old.

"Heavenly Galaxy"

4
01/11/2016

We spent 2 weeks here in Sept/Oct. Usually we opt for adults only accommodation nowadays but we ended up here all inclusive. Altogether it wasn't too bad with the occasional screamer at mealtimes but the wee ones were mostly Polish and were well looked after in a quiet manner by their parents. The hotel entrance was modern and simply styled with a small bar that was open from 6-8.30pm before the roof top terrace bar opened at 9pm. The dining room had four buffet islands and food was ok and plentiful. Wine was passable and gin was good. Different varities of tea were available and decaf coffee sachets too in addition to the Nescafe coffee machine at the entrance to the dining room. Wasps were hoaching at the pool bar drink dispenser and where staff served but that is par for the course in Greece at this time of year. Staff were attentive and friendly, working long hours. Our room at the end of the corridor overlooking the sea on the 2nd floor was adequate with a great view over the pool and sea but the intermittent shower temperature in the bathroom was irritating. Housekeeping staff did a great job changing bedding regularly and towels were plentiful. Pool area was well maintained with enough sunbeds for everyone-such a delight to avoid the sunrise sunbed bagging. Bus timetables were available and it was €1.80 wherever the bus went- to Zante Town a 15 min ride away or Alykes a 30 min journey. The sand beach surface is compacted and hard. The beach outside the hotel is raked every morning and sunbeds set out there are €6 daily. It was a good half hour walk along the beach to Kalamaki for a change of scenery-preferable to the shorter walk to the Laganas strip. A very relaxing and enjoyable break in the Zante sunshine.

BestWestern Z, Leiter Gästebetreuung at Galaxy Hotel, BW Premier Collection, responded to this review
Dear Moira S, Thank you for mentioning that the view from your balcony was stunning, the excellent food and most importantly our greatest asset the team of staff we have. We are very proud of each and every one of them and their commitment to provide the very best in customer service. We look forward to welcoming you back again very soon. Warm regards Best Western Galaxy Hotel Team

"Great half term at Galaxy hotel"

5
01/11/2016

Hotel was great. Spotlessly clean. Staff very friendly. Most comfortable bed I have ever slept in at any hotel. Towels changed twice a day. Spent 7 nights here October half term. Probably not even half full, which was great. Right on the beach. Lovely view and plenty of sun beds. Food wasn't fantastic but was good and there was always something different to try. Right at the end of the season so not much going on or entertainment. A couple of singers and some Greek dancers that were very entertaining. Overall had a fantastic time and can't really fault anything about this hotel :))

BestWestern Z, Leiter Gästebetreuung at Galaxy Hotel, BW Premier Collection, responded to this review
Dear Kellie-Jayne C, Thank you for having taken the time to share your feedback about your stay at Galaxy Hotel, BW Premier Collection with the TripAdvisor community. We are delighted to see that you have had a great holiday and happy to hear you were pleased with the staff and the hotel overall. We would love to welcome you back very soon to our hotel. Warmest regards Best Western Galaxy Hotel Team

"Half term break away"

3
29/10/2016

As my friend and I arrived we were a little concerned by the outside of the hotel but once inside we were pleasantly surprised. The decor is very modern and our room had everything we needed for a weeks holiday. A bath would have made it even better but a shower was enough. We were checked in quickly, just be prepared you have to pay 50 euros as a security deposit, not a problem but we didn't know this when booking. Rooms were clean and the maids did a great job each day, even noticing how we preferred to have our top blankets laid out. Food overall was very hit & miss. Big variety and the themes were good but the standard was lacking. Sometimes kept waiting whilst food was being cooked but it did mean it was kept fresh. Outdoor areas of the hotel were beautiful, could always get a lounger, and the pool bar was great despite the amount of wasps! The biggest issues we found were that the main bar in the lobby closed very early (8.30) which meant you had to go outside to get a drink. Fine if the weather is ok but unfortunately we had a lot of rain and heading outside wasn't much fun :( Entertainment was also pretty much non existent (2 nights out of 7) and was very lack lustre. Also the hotel boasts a roof top bar...was not open at all. Claimed it was weather dependent but we did have some nice evenings and it still wasn't open. I understand it is the end of the season but the staff needed to keep up the energy, by the end of the week we were made to feel like spare parts and that the staff wanted us all to leave. I am sure in peak season the staff are a lot more energetic, so I have given them the benefit of the doubt.

"Nice hotel and location! "

4
25/10/2016

Fantastic holiday at the galaxy! The room itself is clean and tidy every day with new towels, the shower is average with the temperature very erratic. The food is great with a lot of choice, plenty of meat and veggie choices on offer. The bacon was poor but I didn't expect English back bacon in Greece! The restaurant is nicely decorated and the staff are friendly. Overall, if your not really fussy, then you won't be going hungry! The town itself is situated 10 minutes walk from hotel and is buzzing, even in September, I can only imagine what it's like in the peak season. Plenty of bars and clubs that cater for all ages. The shops were a little disappointing with all of them being samey. Overall, we enjoyed our holiday to zante and we recommend this hotel and town to anyone.

BestWestern Z, Leiter Gästebetreuung at Galaxy Hotel, BW Premier Collection, responded to this review
Dear kaneLeicester, We would like to say “thank you” – for staying with us and sharing your thoughts about our hotel here on TripAdvisor. We highly appreciate your kind words – they are very motivating and encouraging for the entire team. We hope to have the chance to welcome you back soon with us. Warm regards Best Western Galaxy Hotel Team

"Lovely holiday"

4
18/10/2016

Travelled September 26 for 10 day beach holiday Taxi from airport to hotel 17 Euros On arrival reception very friendly and professional. Room clean and tidy. Shower very small. Public areas very appealing with nice gardens and attractive pool / bar area Hotel has direct access onto beach. Two sun beds with umbrella charge of 6 Euros a day Entertainment at beach bar most nights for two hours Buffet food in dining room with self service for beers wine soft drinks etc Good choice of food at all meal times Hotel offers mini bus transport into zakynthos town for a small charge on a daily basis - bookable with reception the day before All staff are very hard working and charming -- a great assett Many thanks for a relaxing holiday

BestWestern Z, Leiter Gästebetreuung at Galaxy Hotel, BW Premier Collection, responded to this review
Dear Gwyneth2014, A good choice you have made with our hotel to have relaxed and calm holidays. We are glad to read that you were happy with all services, from friendliness of service team to the quality and variety of food and beverages. We loved looking after you and are looking forward to have you with us soon again. Until than our warmest regards, Best Western Galaxy Hotel Team

"Nice location"

3
17/10/2016

My husband and I visited this hotel in September. The hotel is in a great location right on the beach about ten minute walk from the main strip. I wouldn't want to visit the strip in peak season but at this time of year it was okay. Our room was average size, I found the bed really hard and uncomfortable which caused me a few sleepless nights. Our balcony overlooked a bit of waste garden which had a couple of old sinks in so not the best view!! The bathroom was okay however the shower cubicle is tiny. I am on the big side but have never been in such a small space, it was quite claustrophobic. We read many comments about the food before we went and to be honest it's not the best all inclusive I've ever been to but then again not the worst. You could always find something to eat, despite there not being a huge choice and the food wasn't ever really hot. The dining area is nicely decorated and the staff work hard to keep all the areas clean and tidy. One thing we had not contemplated was the amount of children and babies that were there who seemed to scream loudly at every mealtime. One night there was a mother feeding a child in the middle of the floor because he wouldn't go back to the table!! There was a bar near the beach which served drinks throughout the day. There were a few cocktails included in the AI package and the spirits are local but not too bad. The soft drinks are cheap especially the cola which my husband said was awful. Upstairs on the roof is a bar which opened between nine pm and one but you have to pay for drinks after 11. It was a nice relaxing atmosphere up there and the bonus was you got to drink out of a glass instead of a plastic one which the beach bar served. You were also offered crisps and nuts to snack on. There is entertainment on most evenings but nothing special, usually a singer or trio down at the beach bar. There are bars and restaurants along the beachfront and we visited a few of those to get a change of scenery. The Greek tavernas were good to get a bit of atmosphere with dancing on most nights. We did go out for an hours cruise to see the turtles which was 12€ each from a stall on the beach but they all seemed to charge the same price. Sun beds around the pool are free but if you have one on the beach they are 6€ which a lot of people were moaning about as they thought thy should be free. Overall the hotel is quite nice but if I went again I probably wouldn't go all inclusive.

"Enjoyed or stay"

4
06/10/2016

Recently returned from one week at the hotel and very pleased with our stay. We had a standard room which was adequate for the two of us although the shower cubicle was small. Excellent service all round. Free air conditioning but 50 euros refundable deposit to be paid on arrival. Safe available in the room for 20 euros a week. Our towels were changed morning and evening. Pool towels available at reception.

"Late summer holiday"

4
04/10/2016

we stayed here for 1 week 17th Sept was a bit worried about the weather as not as hot as some of the other Greek islands but was all ok we had a couple of cloudy days 1 thunderstorm which was in the night and the rest mostly sunshine just right for sunbathing. Not a very inviting looking entrance to the hotel but once inside very clean and modern, staff very welcoming. We booked an executive room at a little extra cost but not sure what the benefits were other than an extra large bed. although we did have dressing gowns and slippers. Towel changes are twice a day which i don't think is really necessary but nice if that's what you require! housekeeping everyday with lovely fresh sheet every day. The room was not particularly large but enough for us with a nice size bathroom. tea coffee facilities and flat screen TV although only 2 English channels but you get this in a lot of places so wasn't surprised. Food was all buffet no restaurants but we really enjoyed the food with plenty to choose from. We ate out one night just for a change. Location of this hotel is excellent you can walk out the front entrance in most directions and usually come out on the main strip or the beach both about 10-15min walk so far enough away if you want peace and quiet, sept is quieter anyway as the younger generation have gone home. The beach was next to the hotel but was a little bit disappointing as gets a lot of tread through the day but some hotels rake it daily to make it look nicer quite a bit of sea weed on the waters edge but again most hotels along the front clear it now and again. sea lovely and shallow as in a bay so perfect for kiddies. little playground and baby pool with slides for toddlers. entertainment was ok something every night in the outside bar area which is very nice. We had no trouble getting a sunbed and hardly anyone was reserving beds although this is allowed. Overall we had a lovely stay here.

"Very nice hotel!"

5
21/09/2016

We were very pleasantly surprized with this hotel. We were 4 girls staying here last summer 2015, and we got very good service! The staff was very helpful and nice, the food was awesome, and the cleaning was top notch! Only problem was the wifi connection was struggling... Thank you for our perfect vacation!

"Honest review"

4
13/09/2016

My Husband and I returned today from a seven day stay at the Galaxy hotel. The rooms are adequate sized for our needs. The room only had a shower that is quite narrow and not a lot of space to move around. The room was serviced to a high standard with towel change twice a day. There is limited entertainment on a night, usually local singing or Greek dancing..The bar staff work long hours and always have a smile on their face. The hotel leads straight onto the beach, but you have to pay 6 euro to use the sunbeds on the beach, we just had beds around the pool and walked a few feet to the beach. |The sea is lovely although due to stormy weather we had a lot of seaweed. Compared to a lot of all inclusive places the food choice is ok but not extensive and not always very hot., Always pasta, chips, salads and various meat and fish. usually a handful of puddings and fruit, and several flavours of ice cream, but saying that we never went hungry and for the first time ever i did not suffer with any upset stomach.

"Great holiday week"

5
09/09/2016

My husband and I stayed for 1 week in this hotel with half board included. We arrived before check-in time and the room was ready! We mentioned on the booking time that we were celebrating our wedding anniversary and upon arrival the reception manager checked us in and gave us a warm welcome, shaked our hands and wished us a wonderful stay. A gentleman escorted us to the room and showed us how the A/C worked. In the room we had a complimentary bottle of champagne and "blakava" (traditional greek sweet). So nice of them! We really appreciated! The room was cleanned twice a day, the breakfast and dinner buffet had always plenty of choices. The food was tasty and we tried some greek cuisine everyday. The beach was in front of the swimming pool. The hotel is close to the main road in Laganas and quiet. Overall was good, location, staff, room, cleanness and food! I would recommend to my friends and family!

"Great Holiday"

5
04/09/2016

We stayed here for 11 days on 21/08/2016 we had a great time staff very helpful our room 202 was clean and nice had sea view would i go back big yes towels changed twice a day mini bar in room bit dear

"Poor All inclusive program "

3
30/08/2016

We (party of 3 - inc a child of 12 years old ) stayed here for one week 22/08/16 - 29/08/16 on a all inclusive package booked through Thomas Cook. On arrival we had to pay €50 refundable deposit on departure and €20 for the use of the safe in the room. Beach towels were issued free of charge. The room was ready when we arrived 1pm - The room was very very compact it had 2 single beds with a pop up bed placed in between the singles, we had to move the room around so we could actually move in there! Bathroom didn't have a bath only a shower (shower really isn't ideal if you are of a larger build very small cubical). Tea and coffee making facilities and free toiletries along with a chargeable mini bar. Air con / hair dryer also in room, only 2 English speaking channels on tv. Bath towels were changed twice a day. The food is absolutely disgusting in this hotel, poor salad bar and pudding stations not much choice! Everything seemed to be soaked in oil, cold food. The chef of whom had long hair was cooking from fresh had no hair net on nor hat, replenishing the food took for ever and you had to keep asking if they had any more. There was never any tables ready for you to sit and have a meal you had to keep asking for someone to lay a table for you. The drinks package ends at 11pm so after that you have to pay, the quality of the soft drink were poor we just bought our own drinks from a local supermarket 5 mins walk away. No cava nor prosecco on package (€3.50 per small glass). There was no animation team during the day nor night - no kids club etc! Evening entertainment there wasn't really any. Snack bar was a joke - dried up cake, sandwiches wrapped in cling film which sat there all day. No hot food snack wise. Hotel is situated right on the beach chargeable sun beds on beach €6 2 beds and 1 umbrella. Hotel can get very noisy at times, would say this hotel is more ideal for couples and families with babies. The English are the minority staying here. Reception staff are lovely and pleasant- all other staff we found were very rude. Overall very clean well located hotel with poor all inclusive package!

"Lovely stay "

4
29/08/2016

We stayed at the Galaxy 20/8/16 to the 27/8/16, myself, husband and granddaughter who is 6yr old. The room was clean and well laid out with tea/coffee making facilities a hairdryer and toiletries, towels were changed twice a day which we found quite bazaar but welcoming. The buffet style restaurant was adequate we ate there for every meal. Pool towels were also provided. A €50 deposit was requested on arrival either by cash or credit card and returned on departure. No real entertainment in the evening which was disappointing as I was under the impression it did have some which is why I choose this hotel for my granddaughter. Plenty of sun loungers around the pool. The hotel is set just off the beach with stunning views. The pool bar staff especially Kristin were excellent they were very efficient quick and kept the pool bar area in pristine condition. Over all we had a very enjoyable stay. The staff are very pleasant and helpful I would recommend this hotel if you want the Zante experience with out the madness.

"Excellent location, new and clean"

5
27/08/2016

A nice hotel just next to the beautiful Laganas beach, but far enough from the hussle of mid-town Laganas. A great place for families. Food was fine, and there was a nice selection of hot and cold dishes. The rooms were clean (even though they were rather small). We stayed for a week and loved it.

"Great Hotel, not the best location"

4
25/08/2016

Booking a hotel in the Greek islands can be tricky. There is no shortage of night time photography of infinity pools and close-up shots of small details or wide angle shots of the beautiful nearby beaches. Traveling with a family I didn't want to pick the wrong place. The Best Western was a safe choice. The hotel staff were great, the grounds are clean, the rooms are clean, air-conditioned, and include Wi-Fi. Here's the thing though: if you are in your early 20's and would like to be surrounded by cheap and loud bars then this location is for you (it would have been for me too 20 years ago). The town of Laganas caters to this crowd and in no way does it reflect the character of the rest of the island. We had a rental car, after a nice breakfast buffet, we loaded up the car with the kids and headed out to the many beautiful locations in Zakynthos. The drive to the farthest point on the island might be just over an hour, but it is a beautiful drive, and you can visit "the shipwreck" and also hire a boat to take a tour of the Blue Caves. At night you will certainly have to drive either to Keri, Keri Lake, or the main town of Zakynthos for dinner. Plan your day trips carefully and you will have an unforgettable vacation in Zakynthos, if you plan on spending a lot of time in Laganas with a family you'll be disappointed with the location, but not the hotel.

"Sea shore prime location"

5
17/08/2016

This is a wonderful very convinient hotel in the middle of all action and still quiet on the beach location. We loved it , was relaxing and pleasant stay. The hotel is combined with several buildings along the pool. The food was quite good for Greek all inclusive regime

"Lovely Hotel"

5
10/08/2016

Just returned after staying here for a week with my husband. We had a lovely room on the 3rd floor, a superior double with sea view. King size bed, dressing gown and slippers and air conditioned. Lovely big balcony overlooking the pool and sea. Rooms cleaned daily and towels changed twice a day. Pool towels provided and could be changed daily. Tea/coffee making facilities. Good choice of food especially at breakfast, snacks provided by the pool and self service hot and cold drinks. No trouble getting a sunned at the beginning of the week but towards the end became difficult had to be up before 7.30 to get a sunbed. You can use the ones on the beach but have to pay €6 for 2 sun beds and brolly a day. Lovely beach and clear waters. Plenty of bars and restaurants along the beach. Lovely grounds with comfortable seating. Adult pool and children's pool and play area and entertainment every evening. They have a rooftop bar which opens 9 till 1am. Very friendly staff. Not many English people staying when we went. Would highly recommend this hotel for families and couples.

"excellent position"

4
10/08/2016

the hotel has been upgraded from last years stay. We had a superior room which had a fab seaview. also complimentary bath robes slippers toillettries, tea / coffee making facilities. The mini bar is chargeable but they let us put our own water milk etc in it.good air-con and very good wifi. The restaurant has been painted white and got drapes which look lovely also the bi folding doors and extension of tables outside is a vast improvement and it doesn't feel like being in a dining room anymore. the all inclusive isn't like the carribbean but is adequate,Although you can have an al la carte meal by the pool bar if you book the day before. We did this and it was the best meal we had in the hotel.Well worth doing, we had a personal waiter and chef as no one else was bothering with this option. Few pointers for the management. : Put a cutlery station in the dining room so that guests can help themselves when a table isn't fully set. Also the roof top bar isn't advertised well enough. It is the most wonderful setting and nearly always empty. Maybe extend the all inclusive drinks up here til midnight so that people go up after the pool bar entertainment. some guests will inevitably stay on later and pay for a few drinks after this. For a change try some of the restaurants along the beach. Access by the pool onto the beach and walk along and choose from about 20 different ones. Our favourite is Balsamico. EXCELLENT FOOD and COCKTAILS Enjoy. I will definately be going back to this hotel. One of my all time favourites

"Nice hotel "

4
04/08/2016

Stayed here for 3 nights and although we had the all inclusive package we never got to make the most of it as we were doing tours and sight seeing we were in room 236-2 (we had an upgrade) which overlooked the grassed lounge area great breakfast dinner was ok and seemed to be a different theme each night. The only thing if you are a light sleeper the thumping of bass from a few nightclub/bars close by will keep you up but when you book a hotel in a party location its kinda expected!

"Brilliant"

5
02/08/2016

Easiest holiday booking I've made, brilliant customer service and simple! So much choice of holidays and amazing deals, I'd highly recommend to anyone wanting a affordable and easy holiday with a great choice of simple and affordable payments :)

"gorgeous hotel"

3
19/07/2016

This is a gorgeous looking hotel it has been done to a high standard just came back from a week staying here with my husband we had room number 201 which had a lovely view from but the downside to this hotel is the food we went all inclusive and this wasn't a cheap holiday it cost us £1,500 for a week here and never once got a hot meal and the other down side to this hotel is having to pay 6 euros a day to hire the sun beds on the beach just to be pestered by the looki looki people constantly annoying you

"Location, location, location!"

4
18/07/2016

After booking with Thomas Cook we decided on this hotel due to the recent refurbishment. I was personally thoroughly impressed with the attractiveness of the hotel. It was clean and tidy. Staff were friendly and spoke good English and we're happy to help with any requests. There is free wifi throughout the hotel that worked pretty well most of the time, were times where it would cut out and I'd have to reconnect; I was on holiday - easily forgiven though. The food was probably my only gripe, it left much to be desired. However, breakfast was wonderful. I'd suggest going out a few nights for food and not relying on what the hotel had to offer every night and it got quite repetitive too. The rooms were cleaned 2 times a day and maids were respectful of belongings. Plenty of sun loungers by the pool and around the hotel grounds in general. Hotel isn't even a 5 minute walk from the beach and is about a 10 minute walk to the strip.

"Nice holiday"

4
17/07/2016

Our room was in the 1st floor, in front of the elevator (and staircase) and it was above the entry (reception area), therefore it was noisy from both sides. Wifi signal was week and had time-limit, it was annoying to login a lot of time. The hotel is nice and clean, buffet was very good and tasty. I loved the beach, it was very nice. Zakynthos must see places: Navagio beach and blue caves (no turtles:) Rent a car and travel across the island. We overtook the tourist bus and were the first guests at the Olive oil factory too. We spent a nice holiday here, I recommend.

"Great location"

4
12/07/2016

Room was clean and a great size and air-con worked great. Comfortable bed and wi-fi worked well. We had a nice view over the gardens to the ocean. We had breakfast and dinner included which made it easier and the breakfast had a great selection. The umbrellas on the beach were nice as we tended to stay on the beach a lot as we don't have kids and the pool was very much the family area. This was fine as I love being on the beach anyway. We are a couple in our forties and love walking everywhere and it was easy walking to everything but far enough away from the noise. Very relaxing time here. Oh and the rooftop bar had a great easy atmospher lit up beautifully at night.

"unfinished refit"

3
09/07/2016

on arrival we had to pay 50 euros which was unexpected we did get it back on departure.Breakfast was OK but lunch & evening meals were very poor so we went out to eat most nights, you don't expect to do that on all inclusive.The A La Carte restaurant and Roof Garden Bar wasn't finished also unfinished were the drawers in our room they only had screw holes not any handles so we had to open them with our finger nails.The grounds were first class.

"Lovely hotel "

5
01/07/2016

We stayed for a week, seemed to be the only ones not all inclusive but were happy to pay for the drinks lunches etc that we had. Hotel seems to have been refurbished everywhere was light modern and very clean. Gardens, pool and beach areas were immaculate. Restaurant was well managed by Dimitris and all the waiting staff, food was always of a good quality and plenty of choice. Room was very nice with many extras not expected including tea /coffee facilities, bath robes a and slippers, nice toiletries and towels changed twice a day! Although Laganas is not a resort we would visit again I can only recommend this hotel very highly especially for families.

"Fabolous"

5
01/07/2016

It was our 5 th stay in this hotel and everything is fantastic.We love location on the beach and I recommend this hotel for families with small children.The food is tasty and fresh and the cocktails are good.this year hotel get 5 star and the prices are higher,but worth the money we payed. Maybe only negative thing are small rooms,but we spend in room only when we sleep.for our family is Galaxy TOP hotel,so we will return in 2017.

"Very relaxing getaway"

4
30/06/2016

A week at the Galaxy was the perfect way to relax and recharge. My room was bright and airy – although the bathroom was less so, and the shower was on the small side. The all-inclusive options include access to three bars: the foyer and rooftop bars in the evening, and the poolside bar during the day and into the night. The quality of the included alcoholic drinks is not up to the equivalent branded products, perhaps, but perfectly adequate. The staff were pleasant to a fault throughout my stay. In terms of entertainment, the pool bar offered live cabaret music each evening, which provides a pleasant musical backdrop -- far better than the cheesy europop which is piped into the pool area during the day (if that isn't your thing, there are plenty of sunbeds and tables around which are out of range of the pop music).

"Beach and pool for the challenging family differences"

4
25/06/2016

Choice of beach or pool. Nice pool for small children. Rooms are clean, updated. Staff is friendly and helpful. Price was good. Would definitely come back again. We did not try the all-inclusive. Plenty of choices for eating. Nice beach. Shallow. Great views.

"Wow...fantastic"

5
16/06/2016

It was our first time in Zante...Laganas..and we enjoyed our stay..Alot of boat trips to see the turtles and Keri Caves...The hotel was very clean and tidy inside and out,staff always busy cleaning and being helpful when needed.Our room was very nice size and we had a sea view so well happy with it..Paid 50 euros for a deposit for any damage of the room which you get back when leaving.Food was good could do with more choice...the Location for us was key we love the beach so we loved just walking out our room to the beach.Pool a nice size and lots of sunbeds..we went all inclusive and the choice of drinks was very gd..cocktails,shorts and beer well happy.In all we really did enjoy our stay at this Hotel and Laganas itself...we would come back for a visit.

"Location, Location, Location"

4
09/06/2016

Visited as a couple 28 May - 5 June. You need 50 euros for a deposit on arrival and then were given air con remote, which we never used. We also paid 20 euros for a safe. We were given the times of meals but no other information at reception, not even offered a cold drink. We booked an executive room which was a nice size, especially the bigger than king size bed. There was a fridge in the room but it was full of items which where highly priced and reduced the opportunity to use the fridge yourself, this was checked daily in the evening along the with tea and coffee supplies and restocked as needed. Towels were changed during morning clean and then again in the evening, so it was very important to use the don't disturb sign as we were caught out once not expected a towel change in the evening. The outside areas are very relaxed, we were not aware that pool towels were free, no one put towels out to reserve sunbeds by the pool as there were plenty of places to sit/lie. Sunbeds on the beach were charged but we avoid this due to the harassment from people selling wares. The best thing about the hotel is being on the beach and would be the main reason for returning, especially the turtles watching and access to strip and beach, the sea was warm, clear and nice to walk out into. Trips are sold on the beach which are reasonable and you can hire speed boats which we did and preferred to the trips. The drinks were good as sodas and hot drinks were self serve so no queuing and the alcoholic cocktails were good and effective. The bar snacks were good sandwiches from 11 to 11, along with biscuits and cake, and ice cream. In the evening there was generally entertainment on most nights some were better than others as not all Greeks can sing English songs well. The roof terrace was nice with good views, but we preferred the sea view. The food in the restaurant was adequate, there was generally always something to choose from, and they seemed to be working on making improvements to there offering. On the last day we had breakfast earlier and there was porridge which we had not seen before and more choice of pastries. At lunch and evening meals there was always spaghetti bolognese and another pasta dish, along with several meat dishes, fish and always chips. the best part of the meals were their desserts, always a selection. Sometimes when food ran out they were not always replaced with the same item for example meat lasagne was replace with spinach lasagne. There was always plenty of seats as I presume with the choice outside the holiday people wanted a change. All staff were pleasant but missed being greeted on entering the restaurant. There seemed to be a lot of manager just taking time to see what was happening and sitting in the outside bar. The Al a Carte meal is not advertised and you need to book the day before, this takes place to the side of the bar and is a nice location, due to what I understand to be little knowledge of this, not many people booked this as there were just us and another couple the night we picked and a waiter giving you their full attention. Some people said it took to long but we enjoyed the relaxed pace. The food was fine and hotter than the restaurant. Not a place for young kids as not much to do, but for toddlers there are a few toys, including cars and bicycles for them to use and two play areas. Did use the gym as I was on holiday. Close to strip but not so that you were disturbed. Would we return, Yes, mainly due to the location. Some people thought this was a 5 star as that is what they advertise but would personally class as four, which is what I believe is their current status.

"Fantastic location!"

4
05/06/2016

Just spent a great week at this hotel. It is situated right on the beach, with beautiful gardens. The rooms are well appointed and the whole hotel is spotlessly clean. The staff were very attentive without being obtrusive. Although close to the Laganas strip we didn't have any noise or disturbance from there. The only complaints I have are the food although well cooked lacked variety and very often we ate what was available and not what we would have chosen. The showers are the smallest I've ever seen, you cant bend over in it without opening the door and as the water temperature often fluctuated between very hot and cold this was problematic because you couldn't move out of the way of the stream of water. This is the only hotel I've stayed in where they make you wait at reception on check out while they check your room for damage. I'm not sure how this works when there are a lot of people checking out together! This hotel could easily become a 4 or 5 star hotel with a little tinkering. Despite a few niggles I would recommend it.

"A clean hotel right on the beach"

3
05/06/2016

We stayed in this hotel from the 26th of May to 2nd June 2016. What was good: Hotel was very clean Restaurant has got a good view looking to the sea which was very nice The pool area was very clean and designed beautifully Hotel provided free pool towels Staff worked hard There is a bar close to pool which offers different cold drinks Very safe hotel What we did not like: This was the smallest ever 5 stars room that we had specially with a very tiny shower container which was difficult even to turn and no bath. Small toilet joining shower did not have a proper ventilation. There was a big noise (from hotel air conditioner system) and w couldn't open the balcony therefore we had to use the air conditioner, but it is placed in the wrong position and you get a straight air to your face, that is why we (both of us) got the neck pain on the second day. Regarding food, starters and disserts were good but we did not enjoyed the main courses, for that reason, although it was all inclusive a few times we went out for dinner which was so nice. All drinks were cheap and artificial and there was natural juice. The fridge in the room did not worked initially and we reported. We were told it was checked and fixed but it did not cool properly and we lost some fresh fruit. we asked for repair or replace and in fact nothing happened. It was a charge for sun beds on the beach although it was all inclusive Staff were so tired with some strange attitude for example there is volleyball court and so we asked for the ball and we were told you came for rest why you need it and then they gave us the ball the day after. In the second day at about 10:30 when were sleeping, cleaners opened the door and came in. we panicked and when in the next morning we informed the reception, the said that probably the were very busy and delayed their schedule with some smile and we asked do not do it please. But again happened and we had to put a chair behind the door to nobody open it. There are tables for tennis but they provide you very old damaged rackets Noise from hotels next to us Lack of management was clearly visible Comparing with other five stars hotel: This is not a five stars hotel Reception, lobby bar and seating areas are very standard The snack and drinks in the mini bar were very low quality and did not matched with the provided list. We would say it was a clean and safe with a maybe 4 stars hotel

"Lovely Hotel, in a great location right on the beach"

4
02/06/2016

We stayed in this hotel from the 19th - 30th May 2016. The hotel has had a refurbishment over the winter, and on first arrival we were pleasantly surprised. The hotel is very clean, with a modern looking reception, lobby bar and seating area. We arrived just after 12.30 in the afternoon, and were given a nice cold orange drink while we were checking in. The hotel does ask for a 50 euro deposit for the room, however you can provide them with credit card details instead, which is what we chose. We were in a "standard" room, which was more than adequate for our needs (it was just my wife and I). We were given a 3rd floor room, room 310, with a balcony that had a side sea view. This room also benefited from having the sun on the balcony all afternoon, which was great. There is a fridge within the room, however this was more than half full with drinks and snacks from the hotels "mini bar" so its use was rather limited. It is also worth pointing out that the cost of the drinks and snacks in the Mini bar are VERY expensive. There is a safe within the room, but this is chargeable at 20 euro per week. The main restaurant area has been given a fresh look, when you compare it to the photos on here. It is now finished in white wash paint, with light coloured tables and chairs. In my opinion, this looks better than the dark finish in the photos, but there were comments about it looking like a wedding venue. The front end of the restaurant opens up, with some of the tables outside on a balcony area, which was really nice. The pool area itself is rather small, and I can see this getting very congested in the high season, but when we were there, there was plenty of space & lots of sun beds. The hotel does provide free to use pool towels. There are sun beds on the beach, but these are charged at 6 euro a day, even for the All Inclusive customers. The pool area also has the Pool bar and seating area, along with a large number of tables of chairs on the edge of the beach, great for watching the world go by, or for turtle spotting in the early evenings. The Hotel has some lovely gardens to the side, with a great range of seating areas and canopied sun loungers. The grass was always well kept, and the whole area is spotlessly clean. The food in the restaurant was of a good standard. The odd day / night it was really good, but then there were other days when we struggled to put a meal together. There is only so much salad that you can eat. We did mention to our Rep (Thomas Cook) about the lack of fresh, cut fruit (Melon etc) and from the following day, whether by chance we do not know, at both lunch and dinner, there was always a plate of both water & gala melon cut up and available. Other couples with children did state that there was a lack of children's food (fish fingers & nuggets etc). We also felt, after about 5 days, that all the food seemed to be very "samey", to the point that we started to eat out in the local restaurants (even for breakfast). The All inclusive drinks are "OK" at best. Do not expect to feel the effect of the alcohol. Luckily, you can purchase branded drinks at the bars within the hotel. We knew the hotel had had a refurb over the winter, however we must point out that when we arrived, we enquired about the Gym, the Rooftop Bar and Al a carte restaurant, only to be told that they were "Not Ready". When we checked these areas out, the builders were still working on them. This did not go down too well with us, especially the roof top bar, as this was a key thing to us in choosing this hotel. However, during our stay, firstly the gym, then the Al a Carte restaurant opened, and then with 2 days left of our holiday, the rooftop bar opened! The view from the roof top bar was well worth the wait, and the soft seating areas they have are great. We must also say that the bar staff, are fantastic. Claude, who tended to run the Lobby Bar and then the Rooftop bar, is a fantastic character, and always greeted you with a wave and a smile. Ioannis (pronounced Yanis) looked after the pool side bar, and again was always smiling, and talkative, and tried his best to remember your drinks. A big pat on the back to these guys! In closing, the hotel is very clean, in a great location on the beach, near to a very good selection of local bars, restaurants and shops, far away from the strip for it not to be a nuisance, but within easy walking distance. It was a shame that not all the facilities were available for the length of our visit, and the hotel food could be improved (in our opinion).

"1st time in Greece"

5
17/05/2016

The hotel is on the beach and has a nice garden. The food is good, staff is awesome, clean rooms and is situated at ~10 min to walk from "The Strip". Overall, I would gladly recommend it. From the strip I would recommend "Rescue Club" ;)

"BEST western GALAXY HOTEL"

5
18/04/2016

In short, hotel is situated right at the beach with very nice garden with sea view, 5 mins to the centre with bars, shops etc.. and great staff. After we arrived to the hotel, on check in, need to place deposit 50€ - OK, I dont mind (we are not going to devastate the room:)). First look, man at the reception is very friendly, he sent helper who showed us a room and take my girlfriend luggage, great! We wanted room with sea view, we get it (maybe it was a luck). Room is spacious with air condition, refrigerator, and tv with some UK, DE, RU, GR channels, balcony with sea view and view to the town. We like it, but it couldnt be good to everyone because all night is there a little noisy (Young party people everywhere stretching to main street). Big bathroom, one of the biggest we had:). So when you like silent, try to get room situated to hotel area. Cleanliness of our room or hotel is very good, one of the best I have seen. Hotel consists of 3 buildings, main building with reception, we got side building with no reception (open for all night and day), I liked it. In main building is situated dinig room and at the roof is night bar with great sea view with very romantic seating. Bad is, open hour are after 21:00??? Another bar is next to dining room, I have never seen it open, but dont mind I dont need it. Beach bar is the best, opens from 10:00 to 24:00. All inclusive consists of non-alcoholics and alcoholics drinks and coctails, there is also light refreshment with cakes and sendwitches, cafe, tea...with great sittings right at the sea. Hotel has own sea beds with sunshade right at the sand, need to pay for it. Hotel staff is very friendly and helpfull, they will make your day better (Hi Nikos, greetings from Tony Montana:D). Beach is very good, sandy, water is still, you can find Caretta everywhere in summer, some Raya, starfish and fishes, etc. so it is not dead there. From hotel it is about 5 mins to the centre, full of bars, restaurants, discos, shops, lots of party people, fun.... I find only one bad thing at this hotel, it is food, variety is weak and quality was often different. Who can mess up fries, french toasts or chiken nuggets??? Full of oil, not eatable sometimes. Only one kind of a fish a day, or two kind of meat. But I cant say that the food was totaly bad, they had good things too, I always find something to eat, but often have no choise and prefer to eat something else. I can only say it is the weakest side of this hotel, one of the worst I had experienced, so it is shame such a good hotel has as weak cuisine. With better food it would be the best hotel in which I was at vacations. Hotel has great beach bar with sun shades and places to get laid and very friendly staff everywhere. So it is very good place to turn off. I recommend this hotel to everyone, it is one of the best hotel we was.

"top hotel in Laganas"

5
02/03/2016

shame that the picture presentation on tripadvisor is awkward and unrepresentative . the hotel offers very good all- inclusive , the food is varied. it is located very close to the beach. the rooms are clean and the air conditioner is more than decent . manager congratulations ! we will definitely return !

"Definitely we'll come back "

5
18/12/2015

I didn't have to much expectations when we booked this hotel as is 3* rated but is definitely more than 4* even though the rooms furniture is not looking that good, the services are great and the pool which has the view directly to the sea, also the top level balcony/terrace with a gorgeous sea view during the evening, and let's not forget about the meals - the food is great we had all inclusive and I'm so happy that we chose all incl package.

"Great Hotel"

5
15/10/2015

Arrived October 4th - Departed October 11th 2015 Lovely Hotel. We were greeted by friendly staff, and processed very quickly. Beautiful Room & Bathroom. Hotel right on the beach which is nice. Gardens well kept, pools nice, but can Imagine get very crowded in the peak months, but plenty of tables and chairs, and loungers away from the pool. Lovely lounge areas inside the hotel, and outside balconies. Lots of choice for Breakfast / Lunch & Dinner - Also a wide choice of Alcoholic & Non Alcoholic Beverages on All Inclusive. Sandwiches and Cake & ice cream available from 1100 hrs - 1800 hrs. 10 min walk to the town. Will definitely be returning to the Galaxy Hotel.

"Lovely clean hotel right on the beach"

5
04/10/2015

This is a lovely hotel situated right on the beach at Laganas on Zakynthos/Zante. The hotel has lovely gardens, with tables and chairs and wicker benches with roofs and a superb swimming pool. There is a lovely pool bar that is open all day up to about midnight - serves drinks and snacks etc. and has plenty of sunbeds and tables and chairs. We stayed at this hotel on a Bed and Breakfast basis for 8 nights. We were checked in swiftly by an older gentleman on reception - he was extremely helpful and polite -- made check in a pleasure. We had to wait an hour and a half for our room ( we did turn up at 11-30 am though) but the wait was no problem as we sat in the gardens and had a refreshing soft drink! We had a little problem with our room door - it would not shut / lock -- but this was fixed at the second attempt by the maintenance man. Our room was lovely - spacious with a modern TV with satellite channels and a spacious bathroom with a bath and shower attachment - toiletries were provided and the towels were soft and clean and replaced as often as you needed them changed. The cleaner was fantastic - she left everything spotless every day. We had a small fridge that was quite effective if the cabinet door housing the fridge was left ajar. There was also a radio alarm clock that bizarrely was not wired separately from the main room electricity supply - so every time we left our room (and extracted the card key from the supply, the radio alarm clock was turned off and had to be reset on return to the room - I gave up after a day! The room also had an effective key operated safe. Breakfast was very good -- from cold meat and cheese and cakes /croissant/bread/toast/rolls to egg bacon sausage and (if you wanted them) chips! There was also tinned fruit and fresh fruit with yoghurt / Greek cheese if required. Internet was very good although a bit patchy around the swimming pool. The hotel is about a 10 minute walk from 'the strip' -- you can either turn right at the hotel beach and walk up the beach past the more sedate restaurants and bars or you can walk by road from the front of the hotel - we varied our route as sometimes the restaurant 'touts' got a bit tiresome along the beach way. I have no hesitation in recommending this hotel - the staff are slightly reserved (not 'in your face') but thoroughly professional and efficient - and we will probably return.

"Clean an friendly"

4
27/09/2015

On arrival at 8.20pm we where greeted and quickly processed and in our room, the staff where very efficient and welcoming. First impression was the room was very clean and tidy with plenty of storage space. the balcony was quite small and in our case quite shaded. The air con was brilliant AND we needed it as the first 4 days where in the high 30s. The location was very good as other reviews have pointed out. The food was always good and varied,cooked to perfection,we where very pleased with it. I would like to have seen some fresh grapefruit or fresh fruit for breakfast,apart from that fantastic. The staff where very friendly and accomidating. The beer was on a scale 1 two 10 about 7 also the wine,so we where happy with that. Pool was very clean and the bar staff roun the pool were lovely, Marina was really nice and chatty. Just a few things to look out for is, as you walk dow to the beach the wooden boards had some nail sticking out and if you where barefooted could have done a lot of damage so make sure you have something on your feet. Iam pretty certain that problem will be resolved but there was quite a lo so be careful. to sum up we where there for 10 days, from the 17th of September untill the 27th and all I can say is we had a great time.

"Jewell of Zakynthos"

5
24/09/2015

We stayed at the Galaxy in September 2012 and it was genuinely the holiday of a lifetime. We tried other countries after this but none recreated that perfect holiday we'd once had. This year, after much deliberation, we decided to book another trip to Zante and there was only ever one hotel we were going to choose... The Galaxy. Our initial fear when making the booking was that it may not be as good as the 2012 visit and we'd be left with tainted memories but we couldn't have been more wrong. As soon as the Olympic coach dropped us at the hotel on Sunday afternoon (13/09) we walked up to the entrance gate and we immediately felt at home again. The hotel looked even more amazing than it had on our first trip due to some extensive landscaping, the addition of a new outdoor lounging area with shaded couches and love seats and an increase to the seating area around the poolside bar. Check in was as prompt and friendly as we remembered and we got into our room which has all you'd need, such as an LCD TV, private safety deposit box, balcony, fridge, credit card style door key and plenty of space for luggage etc. We had chosen all inclusive as we always do and were delighted at this year's food choices in the restaurant. As you walk in there is the bread section and the salad bar which was always well stocked with a good selection of continental meats, cheeses, salad, dressings, dips, olives etc. Next section was the vegetarian hotplate with a good and varied daily selection for those who don't eat meat. Around the corner are the meat and fish dishes which were my favourite (especially the garlic lamb) and finally the dessert section which had great daily offerings including ice cream (very welcome in the 35? heat), cheesecake, cakes & baklava to name a few. The best thing about the restaurant is the way they continue to keep the food availability 100% throughout the sittings so you never miss out if you arrive later. At meal times, drinks are self service and include hot drinks, soft drinks, beer and wine. There is also food available all day outside of meal times at the pool bar. The pool bar also has a free pool table, table tennis and an evening entertainment program. I found myself having a dance off with the Greek fire dancers which was so much fun. The pool is just the ticket for cooling off and leads directly onto the beach where there are loungers provided by the hotel and outdoor showers to get rid of all the sand before you come back into the grounds. The poolside bar has the same drinks as the restaurant as well as all the well known spirits, local spirits for all inclusive guests and a good cocktail menu. There is another bar in the lobby of the hotel which we didn't use as it was indoors and a stunning rooftop bar which offers panoramic views of the island. We mainly used the poolside bar due to the mix of beautiful views, entertainment and staff interaction. The hotel is right next door to some lovely beachside Tavernas where you can explore different food and cocktail choices and take a really pleasant stroll in the evening to burn off those dinner calories. If you want to experience the nightlife, the "strip" is less than a 10 minute walk from the hotel but far enough away that you don't have to be involved in all the hedonism unless you go looking for it. If you need a vehicle, Yioylios Rentals is behind the hotel and he has everything from bicycles to scooters to cars at great hourly, daily and weekly rates. Transportation to other parts of the island can be caught from outside the main hotel gate and many of these are free due to sponsorship by local businesses trying to entice new customers. Just look on the big notice board in the street outside the hotel gate. I have to say, this hotel is outstanding and worthy of much more than its 3 stars. The grounds are immaculate as are the interior public areas. The whole place is white marble inside which shows how clean it always is. The reception staff are such a dedicated team and will give you excellent advice on days out, directions and even the odd Greek language lesson. Just ask for Fimis, Sonia or Evie and one of them will always be on hand to delight you. The pool bar is looked after by the lovely Marina in the morning and Ioannis until midnight. They are both great and will soon have your drinks order memorized. Once you have stayed at the Galaxy, you will want to return time and time again!

"Lovely Hotel Surprise Gem"

5
21/09/2015

Visited this hotel early September, spent a week here with my husband. It is in a great location right on the beach at Laganas. It is set in lovely gardens with one of the cleanest pools I have ever seen, and trust me I have seen many many. The rooms are spotless, in fact the whole place is, friendly staff and good amenities. It suits families and couples alike. Near enough so you can walk to the strip if you have the inclination, but far enough so you don't hear it. We went all inclusive, the food was typical hotel food, they cater for all tastes, plenty of choice you can always find something to eat. We ate out on a number of occasions, there are plenty of good restaurants along the beach, which have great food and are cheap enough. The hotel has great views from the beach gardens and the 4th floor bar. We always ended the evening with a cocktail on the 4th floor, very relaxing. We are going to book here again.

"Best hotel in zakynthos"

5
19/09/2015

It was our 4 th time in this hotel. Best location, frendly staf, good and tasty food everything very good. Center of laganas is only 300 m with many shops, restaurants. Because of small child we always have all inclusive. We will revisit galaxy again.