Best Western Hotel Sevierville/Kodak Inn,  Kodak

4.5/5  - basé sur 158 notations.
3385 Winfield Dunn Pkwy, 37764-1540, Kodak, United States - Ver el mapa
+1 865 932 1190 +1 865 933 9352

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  • Recepción 24 horas 24
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Disfrute de una fantástica estancia en este hotel de Kodak situado a solo unos minutos del estadio de los Smokies de Tennessee, Bass Pro Shop®, Smoky Mountain Knife Works®, Wilderness at the Smokies, Sevierville, Pigeon Forge, Gatlinburg y muchos otros enclaves. El Best Western® Sevierville/Kodak Inn está situado junto a la salida 407 de la carretera I-40, la salida al Parque Nacional Great Smoky Mountains, Sevierville/Pigeon Forge y Gatlinburg. La entrada al Parque Nacional Great Smoky Mountains está situada a solo 40 kilómetros del hotel. Nuestro hotel cuenta con una zona para sentarse al aire libre con hoguera, piscina cubierta, desayuno de lujo completo gratuito, gimnasio y un fácil acceso a la carretera interestatal. Nuestro hotel no admite pagos en efectivo. Rogamos disculpen las molestias ocasionadas.

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Habitación 1

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Basado en la opinión de 158 huéspedes
 
NOTA EMITIDA CONSULTAR LA OPINIONES PARA NOTAS RESUMEN
Excelente
 
110
Muy bueno
 
29
Bueno
 
8
Mediocre
 
5
Horrible
 
6
Con amigos Con amigos 7
De negocios De negocios 3
En familia En familia 81
En pareja En pareja 53
En solitario En solitario 12
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Best Western Sevierville/Kodak Inn,Kodak
  • 5
    « Good place »

    Clean with firm mattresses and good water-pressure. Heat & air, TV, fridge, and microwave works fine. Good shower and all in working order in the bathroom Decent lamps for reading. TV has an adapter for a DVD player. No balcony. I have not tried out the pool or gym or the breakfast. Enjoyed the free bottled water and snacks in the lobby.

    4
    « Unplanned stay was a great choice »

    Staff was very helpful to get me a room without a prior reservation. Workout room, pool, & breakfast all excellent. Only complaint was that TV remote didn't work, but the wifi did, so I watched my channels on my laptop. No prob there!

    5
    « Kodak »

    Excellent stay and room. Very convenient. I liked the location and the accessibility to other stores and restaurants .It was very easy to find and was a very friendly town and place to stay on our travel from Florida to NH.

    5
    « GREAT TRIP »

    The hotel was very nice. Easy off and on the interstateThe front desk staff was great at check in and check out. The free breakfast had a good selection of item. We enjoyed the in door swimming pool and also the fire pit was a great place to just sit and talk. There is also several fast food restaurants close by.

    5
    « Family stay »

    This was a nice, clean facility. Tammy at the front desk was phenomenal in giving information about the surrounding attractions. The rooms are very spacious and clean and the beds were so comfortable. This facility is in an excellent location and the heated pool and fire pit are accessible 24 hours a day.

    5
    « Best hotel for the $$$$ »

    Was clean. Newly renovated. Floors shined. Walls looked great .lobby clean and well up to date. Rooms are good size and beds were nice.. all I can ask for. And the staff.... wow. Above and beyond. Tammy at the desk was great!!

    5
    « Weekend Getaway »

    This is a very nice motel, the room was spotless, bed was comfortable, and I had plenty of coffee. You get a lot of amenities for your money, indoor pool , free breakfast and a fire ring for those cold nights.

    5
    « Beautiful location »

    This hotel is very clean, the staff is helpful and friendly, and the pet friendly room we had was wonderful. It was clean and on the first floor. We even had our own porch with a railing to keep animals in.

    1
    « Ranks #2 on the 'Worst Stay Ever' list »

    We travel quite often, so we know which chains are usually the better ones to stay at for our overnight trips. We decided last week to pack up and have our latest adventure take us through KY, TN, VA, West VA and return us back to our home state. Little did we think about spring break and the hotels being previously booked solid. With that say, we found ourselves in the Sevierville, TN area. We looked online and found a room at the Best Western Sevierville/Kodak Inn where the reviews were decent. We booked the room and headed that direction. Out of all the hotel stays we have made over the last four years, this one by far ranks a close tie for the worst ever. First, we arrived after 4:30pm and were told we were getting a pet room (we didn't have a pet or request a pet room), then we were told the room wasn't cleaned yet and needed to wait an additional 45 minutes. (Strike #1). We arrived late so the room should have very well been clean by that time. When we were finally able to get in, the room itself had a smell to it. Not a fresh airy or cleaner smell, just a stale smell. (Strike #2) We turned on the air to get some circulation going. As we opened the door to go out and grab a bite to eat, the light shining on the floor from the hall showed where the floor had been not cleaned and was sticky. I thought there had been a sticky spot as I entered the room, but it was overshadowed by the smell and I didn't look down. (Strike #3) After returning from dinner, we sat down to watch TV and noted a little bug like a gnat fly by. After swatting it, I thought it would be the last of it. Little did I realize the next morning, there were bugs all over the room ? on the towels we used, the walls, and most noticeably after the sun rose, the bugs on the cooling unit and window sill of the room. (Strike #4) The pictures really do not show the full extent, but gives hotel prospects an idea of what you could expect. From now on we intend to plan out our trips. My recommendation, find a hotel with a better standard of cleaning and extermination services to keep these things from happening. The other 3 hotels we stayed in for the remainder of our trip were excellent. The pictures are of all different areas where there were bugs. One of the nasty floor. The 2 AC unit pictures are the same, but one is closer up so you can see how plentiful they were. If I could have done video you would see some were still moving. Lovely.

    3
    « Don't get an adjoining room unless you know the occupants!! »

    Pros: The hotel is new. It has a nice pool. The staff is very welcoming and accommodating. The breakfast is substantial and good. It's near the freeway. Cons: The worst of the worst was that we had an adjoining room and there is ABSOLUTELY NO SOUND PROOFING. It's as if the people are in your room. We could hear every single word spoken when someone was in the vicinity of the door (which was, unfortunately, outside of the bathroom). In addition, the guests the first night were up talking on the phone at 2:40AM and very loudly at that. We were unable to change rooms because the hotel was sold out. The hotel is very poorly built with poor quality materials. It will be worn out very quickly. The TV went from dark to light whenever we watched it. The closet was a very cheap cabinet that you would put in your basement for storage. One of the mattresses in the room was worn out. The curtain was hanging off the hooks. There isn't enough seating for breakfast. After reading all of the reviews about this hotel, which influenced the decision I made, I was extremely disappointed. I wonder if they were staying in the same hotel?

  • 4
    « Exceeded Expectations »

    We were looking for an affordable hotel stay not too far from Gatlinburg on our way down. We lucked out with this location. The rates were very affordable and there was no trade off as the hotel itself was very very nice! You can tell there has been recent updates, the rooms are nice and modern, the interior is and exterior is very clean and up to date. Easy parking. Very friendly staff. Some of the most comfortable beds I have slept in! Right off the interstate, but far enough to not hear the noise. Great free internet service. Although we didn't take advantage of the pool, it looked very nice. Overall couldn't be more satisfied with this hotel. If we are ever heading this way again, will definitely stay here again.

    3
    « 4 day stay that could have been better »

    While the remodeled finishings at this hotel, the lobby, the friendliness of most of the staff, the fire pit and they're phenomenal breakfast served by the very hard-working Margie or excellent!!! The unprofessional manager who was disciplining staff during morning breakfast rush, housekeeping that didnt skip our room on the first night, lukewarm and cold shower temperatures each day, over chlorinated pool, and carpet stains throughout the hotel would have been an improvement that would have made this entire Hotel experience excellent.

    5
    « Excellent place to stay!! Great rooms! »

    We had a great stay here. The pool was warm and the rooms were very clean. The workers were very nice and helpful. Our youngest son loved the yogurt machine and toppings for breakfast. The fire pit was nice and the location was not too far from Pigeon Forge.

    5
    « Amazing! »

    Beautiful affordable hotel just outside of Pigeon Forge. The rooms were beautiful and well kept and the staff amazing. Tammy was wonderful! I will definitely being staying here again when I am back in the area!

    2
    « Room Ok terrible housekeeping »

    Stayed here for a few nights in April 2018 visiting the area was pleased with the price and the room was nice but was not happy with housekeeping one day they just brought 2 towels and did nothing else to the room 2nd day they didn't do anything also had a problem with the hot water in the shower in the mornings it was cold 2 out of 3 days but fine at night head maintenance guy said too many ppl taking a shower at once ummm its a hotel thats going to happen so i guess if you stay here shower at night

    3
    « Decent for the price »

    Room was very nice...no complaints there. Parking can be tricky and breakfast ran out pretty quickly so we had to go to a restaurant both days to eat breakfast. It's very close to the interstate so if your room faces the road you may hear traffic. Still, staff very nice and it was very clean.

    2
    « Lower price for a reason! »

    I'm going to try really hard to be positive but honest. The pool is open 24-7. Ok that's the positive. The beds are very uncomfortable. The breakfast room is very small and the breakfast food is not kept replenished so everyone stands around with empty plates waiting. Then if you do get to have breakfast, there is nowhere to sit. We saw a lot of people just heading back to there rooms frustrated. We ended up checking out and driving to Crackerbarrel. So you think you are saving money by staying here but you have to leave to get breakfast and pay $30 more to eat breakfast elsewhere. I'll pay the extra to stay somewhere better!

    5
    « Very pleased »

    We stayed here 3 nights. Hotel is very clean and well maintained. Rooms are spacious and very clean. The free breakfast is plentiful and good. Got a great rate thru hotels.com. I would definitely stay here again.

    4
    « Not bad »

    This hotel was clean and it was remodeled. Our only complaint was after our first night they didn't give us new shampoo or soap. We had to call the front desk and request it. Overall, it's not bad for the price.

    5
    « Great hotel for the price! »

    I had no issues; I had a very short stay, but the front desk staff was extremely friendly, the hotel was VERY nice, updated. The one thing I loved about it, and is very rare; the pool is open 24/7! Great feature!!!

  • 5
    « Great Hotel! »

    I typically do not write reviews but I felt I needed to express my thoughts on this experience. We were traveling to Tennessee from Pennsylvania for a college visit. We had planned to stop around Knoxville to sleep and journey onward the next day. I read some reviews of this hotel and took a chance. A chance meaning that I was told that staying at a BW is not a good experience. Well...this hotel was clean, professional looking with a friendly staff and was above and beyond my expectation.. We were only using it as a stop and go but if we were staying longer, we would have used the outdoor fire pit!! Thanks for a great stay!!

    3
    « Not clear on their charges »

    The hotel and staff were great! But I was charged more than what I was suppose to be and still have not been able to get it corrected! Very disappointed about that. The lady at the front desk tried to help, but she didn't understand why I had extra charges either, she didn't reach out to try and find out. These extra charges stayed in my bank account and caused other issues. A room that was suppose to cost me only 159.58 ended up costing me almost $400!! So I will not be going back

    4
    « Really Great Value! »

    We chose this hotel because of the combination of good reviews and price, and we were not disappointed. I think that the property is an older one, but everything has been redone and was very clean. The beds were comfortable, and the room was quite large. There was some noise between the rooms (we could hear a toddler during the night), but it wasn't terrible -- if you use a white noise machine, it would probably not be noticeable. The breakfast area does not have much seating, but the food was good, with all of the standard choices available -- waffles, eggs, bacon, cereal, etc. There is also a sit down breakfast restaurant right across the parking lot. There is an indoor pool, which is open 24 hours a day (that is pretty unusual), and there were kids swimming during the breakfast service. If you need a clean, well-priced place to stop in this area, this would be a good choice!

    5
    « riding in arizona »

    this hotel was great.it was recently remodeled everything was new. the price was great. free breakfast which was ok pet friendly. staff was friendly. would stay here again 100%.it was easy to find right off the highway just that it was on the other side. fast food and gas was right across the street which was great cause we go there late so we went to the fast food drive thru. gased up in the morning and we hit the road again.

    5
    « A must stop again »

    We have been going to Myrtle beach for a couple years and found this Best Western for a very cheap rate! Read the reviews and they were good but at $40 a night you really don't know what you're getting into. So happy we took a chance! A great room, exceptionally clean and very nice! The staff was very friendly and even sent us out with a to go bag of breakfast snacks. Who knew that you could get this kind of hotel for that price!

    5
    « Trip to look for properties »

    Nicely remodeled hotel. The staff was great. They do allow pets which was great since we bought our dog with us. The pet area is a little small. They have a great fitness room and indoor pool. We would stay here again.

    4
    « Nice Stay - Lovely Bathroom »

    There was coffee out in lobby throughout the day which isn't available at many BWs. Our room was nice and large and all was clean - I appreciated the easy chair and ottoman in addition to the desk chair. The vanity was separate from the toilet and tub area and had sufficient toiletry space. They have beautifully tiled above the bathtub and included a nice large shower head which resulted in a pleasant shower. The bed slept well and I liked that the blankets were plentiful as it was cold outside. We had a balcony but the view was just of the surrounding businesses as this hotel is just off I-40 and populated with all the normal restaurants and hotels you would expect. There was some road noise noticeable from our room but we were on the side facing toward the interstate which was about 1/2 mile away. I liked the fact that there is an elevator. It is located toward one end of the hotel which might result in longer walks to get to the elevator depending on the room you are assigned to. If being close to the elevator is important be certain to ask. Ground floor rooms at this hotel appear to be the type where you could park in front of your room but I did not investigate. Breakfast was fine. I liked the sausage gravy. There were the typical ?chunky? scrambled eggs which aren't my favorite. I also noticed they only offered light yogurt and had no hard boiled eggs. There were small bottles of water in the refrigerator which was a nice touch. All in all breakfast was what I've grown to expect from most mid-range family hotels.

    5
    « Great value for the location and amenities »

    We booked the Best Western Plus Kodak for a visit to the University of Tennessee and Pigeon Forge. Location was right off the Interstate;very easy to find. Driving time to both Pigeon Forge and Knoxville with traffic was about 30 minutes, which made it a great "in between" location. The entire property is spotless. The outside fire pit was not lit when we arrived at 7 p.m. because it was snowing. I'm sure it would be very enjoyable in warmer weather. The pool and fitness center were open 24 hours which my kids loved. They reported it was was clean and well stocked with towels. The lobby was spacious. The chair in front of the fireplace would be the perfect spot to curl up with a book-if the rooms weren't so impressive. My husband and I shared a King room. The other room booked was a standard queen/queen. Balcony rooms are also available but since it was a 1 night stay, we didn't pay The additional fee. Since the view was of the pancake restaurant adjacent, I feel it's not worth the money. The rates were so reasonable we were able to book our children (one adult and one child) for almost the same cost as 1 room in an older location that was admittedly closer to Knoxville or Pigeon Forge. We requeated rooms om the same floor, and ended up being 5 rooms away from each other. Close enough for the kids to come get $ for the vending machines, but far enough away that we also had some much needed privacy. Both rooms were very spacious, immaculate, well decorated, and comfortable. The beds were comfy,and we all enjoyed an excellent night's rest. The biggest issue I routinely encounter in hotels is the light that shines in from the outside lights when the curtains don't fully close. The curtains completely blocked out all light from the outside! My only complaint was the height of the bed. It requires a bit of a hop to climb up, which could be problematic for those with mobility issues. The breakfast was satisfactory.Three juices, milk, coffee, cereal, eggs, sausage, biscuits, gravy, bagels, toast, fruit, yougart and a waffle maker. My kids insist on staying in a hotel with a waffle maker. If there's no waffle maker, they are not happy campers. This was one of the nicest hotels (for the price) I have ever stayed in. Keep in mind that I am fairly budget conscious. I rarely book a hotel with less than a 4/5 or 8.0 rating, but I'm not the type to book a "fancy" hotel for a one night stay. We loved our stay here and would not hesitate to stay there again.

    5
    « Great location, has an EV charging station too. »

    Great location alongside interstate. EV charging station inop but staff promised they'd get experts in to look at the problem. Breakfast selection a bit limited, yogurt machine was a curious taste. Loved the different size waffle cookers. Would have liked a bit more fruit options.

    5
    « Beautiful hotel- GREAT BARGAIN for QUALITY »

    Overall- this was a clean hotel, beautiful inside and out. All rooms facing lot have patios or decks for not additional fee. No smoke smell, good breakfast spread and comfortable beds. Pet friendly is a must for us, and we were pleased with provided bags and trash cans in a grassy spot. Hotel had fire pit, outdoor furniture in common space AND on room porches so you can sit and drink coffee outside without leaving your room. Hybrid and electric car friendly as well- charging dock in lot. Well maintained overall. If you are Military, Government, AAA member or a senior citizen your eligible for a discount!! Didn't use fitness room or indoor pool, but checked them out and they were decent too.

  • 5
    « Wonderful stay! Clean & Pet Friendly! »

    Chose BW because of the great customer service on the phone from Ms. Tammy when deciding whether or not to reserve. I was not disappointed! Great overall service, budget pricing, great value & pet friendly - yet clean, nice sized room & a comfy bed -- what more can I ask for? My only recommendation - during the busiest breakfast time, a 2nd staff member would be helpful in order to keep coffee & food items replenished. Other than that, I was a happy camper! The Christmas decorations in the lobby were great, too. Will be back.

    4
    « Where's the closet »

    Great location, great staff, great room except the design didn't include a closet. Instead a cheap wardrobe was added to the room which had very little hanger space. The ironing board took up half of the space. That's how small it was. On recommendation of staff we dined at the Chop House and a wonderful time there.

    4
    « Christmas Eve »

    Christmas Eve traveling. We booked the Best Western in Kodak, easy access to I-40. The cost was very reasonable and the service was excellent. The rooms were large, very clean, wonderful bedding and a great stay. The following morning breakfast included eggs, sausage, biscuits, waffles, toast, fruit, yogurt, English muffins, coffee & juice. Upon check in, the young lady was extremely polite and professional. We will definitely use this property again.

    3
    « If You Like Noise -- this is the place for you! »

    We stayed here as a stop over on a drive to a from another location (so Saturday night and then the following Saturday night). When we checked in the first Saturday night they had our reservation wrong but were able to accommodate us (we had our dog with us and we were supposed to have a pet room and they didn't have a pet room available). We were in the room right behind the front desk and it was really noisy with all the comings and goings of the staff, etc. And the noise from the street was horrible! Traffic racing up and down the street and the trucks were bad. The next Saturday we were given a pet room, more toward the back of the hotel. Not so much noise from the front desk but from other guests in the hall and children running up and down the halls. And of course the noise from the parking lot and the street. With that being said, both rooms were clean and well cared for -- the decor was cozy and warm and the beds were comfortable. The staff was friendly and inviting.

    4
    « Nice place to stay »

    Clean ..big rooms...very good price...not far from the center of action...and near the interstate. Be aware of scammers bypassing the switchboard to your room....offering a 50% discount for card information-posing as the front desk clerks...they do all the hotels in the area..dont ever give out that information over the phone..hang up.

    5
    « Best bet for $ »

    We stayed here while visiting my parents the day after Christmas. We had recently stayed at a ?renovated? hotel in November and they just put lipstick on a pig. However, Best Western did renovate this hotel and it looks amazing! We enjoyed our stay very much. One recommendation, don't stay on the first floor; it was kind of noisy. Would def recommend this hotel for the price.

    5
    « Excellent »

    This hotel is very nice.. The part we really liked was it was between Knoxville and Pigeon Forge which was perfect for us.And we were able to back and forth between Pigeon Forge and Gatlinburg and then knoxville

    5
    « Very nice with short drive to Pigeon Forge »

    This suite was very nice. The staff was pleasant upon our arrival. Surprised to find a large heated indoor pool. Breakfast was typical of most hotels but the food was fresh and hot items were actually hot. Great coffee.

    5
    « Best Western »

    This hotel is one of the best we have stayed in at Pigeon Forge, Sevierville or Kodiak. Very clean, great staff, comfortable beds, great breakfast. We will definitely stay here again and look forward to it.

    5
    « Last minute get away »

    No complaints and we would definitely go back. The room was clean, modern and the breakfast was delicious. The pool was great too. I wish we had more time to enjoy the fire pit outside. We were traveling to the Wilderness in the Smokies. We enjoyed the beds better at this hotel. They were much more comfortable.

  • 5
    « great value »

    rooms were super clean, staff was friendly, great location. love the outdoor fire pit. the breakfast was good but not great. still very pleased with the food. would stay here again. I must say that best western has upped their game

    5
    « Great Hotel »

    I have never stayed at a Best Western before and I have to say this hotel was very nice. It was very clean, rooms were very nice with comfortable beds. Price included free breakfast, wifi and parking. It was very affordable, we even had a dog and they only charged $15 for the dog, which is great compared to other hotel chains. I would highly recommend this hotel!!

    4
    « Marks Kodak Stay »

    My wife and I was in the Kodak - Sevierville area to cist family therefore; we stayed at tgis facility. The hotel is in a convenient location to I40, the Bass Pro shop, Smokies baseball field and, all of the regular shops to visit in Sevierville. Good staff, good breakfast bar and clean rooms.

    5
    « Changed my perception of Best Western »

    I had previously stayed in a Best Western Plus here in Summerville, and it was horrible. This Best Western in Kodak was wonderful. Super clean, nice rooms, and great price! We will definitely be back!

    5
    « The Best Best Western »

    The hotel looked brand new. It was very clean and welcoming. The lady at the front desk was very helpful, friendly, and professional. The fitness room was nice. I didn't use it, but I did look at it. I was told about the daily hot breakfast of sausage, eggs, biscuits and gravy, pancakes, waffles, etc. My husband and I had to leave early, so we missed breakfast. There is also an indoor pool with a fireplace. We didn't bring swimsuits, so no pool for us. The room was super clean and the beds were so very comfortable!! The price was right too. If I ever travel that way again, I will definitely make it a point to stay at this hotel.

    5
    « Enjoyable stay »

    My family and I went to the hotel and to our surprise everything was wonderful!!!, express checkout was great no hassles, added bonus was a full delicious breakfast free and with the five of us that saved 50 dollars that we used to snowtube in Gatlinburg. The rate was awesome and fit our budget. From now on that will be the choice for us when we go to Gatlinburg and Pigeon Forge.

    5
    « Great Stay »

    This is close enough to Sevierville Pigeon Forge area but far enough away from the hustle and bustle. Great location and clean. The staff was friendly. Easy in and out. Lots of good restaurants close by.

    5
    « Nice Hotel - Comfortable Beds »

    We stayed here 3 nights during the Thanksgiving weekend and enjoyed this hotel. The beds were very comfortable. Enjoyed the breakfast next door at Flapjacks within walking distance. Will stay here again next year.

    4
    « Great stay!!!! »

    This hotel is a halfway point while traveling to our hometown. It is conveniently located off the interstate. The facility must have recently been renovated because it is not what you think of with a Best Western!!! Everything is modern and clean!! The front desk staff was friendly and accomadating. The room was clean and comfortable. The pool is heated and open 24/7 and there is a lovely firepit out front that the kids loved!!!! A wonderful start to our Thanksgiving holiday!!! We will return!!!

    5
    « Nice hotel. »

    This was a very clean and nice hotel. We brought our 2 dogs with... Very pet friendly but slightly amazed at how LITTLE grass they had for the pets. Will definitely stay again when traveling through/around the area.

  • 5
    « Best Westerns Best kept secrete »

    From the time I walked through the front doors to the minute I checked out was one of the best experiences I have encountered at a hotel. Starting with the lobby and ending in the room everything was impeccable. One of the nicest rooms I have stayed in lately. However, the staff is what really makes this hotel click. Christy at the front desk is simply amazing and very charismatic. She alone, because of her warmth and give a care attitude about the guest, is why I stayed a second night, If you are in their city and need a place to stay, you definitely cannot go wrong with this hotel and wonderful staff.

    5
    « Best Hotel Stay »

    Honestly I was surprised by this Best Western! It was clean, the Staff was friendly and the location was perfect if you are planning a trip to Pigeon Forge or Gatlinburg. We have stayed at some awful hotels so I just assumed all hotels were at the same standard. But this one was amazing! From the moment you arrived in the parking lot, you could see the work and effort they had put into the hotel. The lobby was very welcoming as was the staff. The room was very clean and seemed to have high end finishing's. Our room had a king size bed with a balcony, and was right beside the elevator. We never had a problem with the noise. We really enjoyed the fire pit area late at night. I was very impressed with my stay at the hotel. Price wise, it was very reasonable. My husband and I would honestly drive the 4 hours to Kodak just to stay in this hotel again!

    5
    « Would stay here again!!! »

    You could tell they were one of the newer places and it was very nice and clean....The smell was very nice and the staff were very friendly....The pool and breakfast room was nice.....The fire pit was a welcoming sight at night.....The breakfast room and food was very nice....

    5
    « Absolutely Marvelous! »

    We needed an economical, pet-friendly hotel near Pigeon Forge, during the high season. I thought, "Good Luck!" since I figured everything would be booked except the dirtiest places. The reviews for this hotel were very good, but I was afraid it was too far out from Pigeon Forge. However, this was not the case at all! The hotel is only minutes from the Parkway, and then a straight shot into Sevierville, Pigeon Forge, and Gatlinburg. Check in was a breeze, and they let us check in at 11:30 a.m. at no extra charge since the room was already clean. And it really was clean! The room was spotless and very comfortable. It was also very quiet. We were right near the stairwell and the side entrance with ice and drinks, but we never heard any noise from inside or outside the hotel. The indoor pool was warm and big enough for real swimming, and there were pool towels so we didn't have to use up bath towels. Breakfast was delicious! Pancakes, waffles, cereal, eggs, sausage, biscuits, gravy, oatmeal, muffins, fruit, yogurt, juice, coffee -- everything you could possibly want! The staff was very friendly and seemed to sincerely enjoy helping guests -- old and young, two- and four-legged. We will definitely be back! I just wish we could take this hotel with us everywhere we travel!

    3
    « Nice but loud. »

    Room was very nice. Paper thin walls. We could clearly hear people talking in the halls. We also were on the ground floor of a parking facing room. Car headlights shown all over the room and we could hear everything outside. Won't stay here again. Also was given the impression they don't like people who don't book direct. I was told my provider (Booking.com) cancelled my reservation and they had not. Front desk acted as though I should just leave.

    4
    « Great place to stay right off I-40 but a bit noisy »

    Stayed here 3 nights while in Sevierville region. Rates were very reasonable. Good complimentary breakfast available daily. Used Fitness Center but Swiss balls under inflated making them useless. Did use Business Center without difficulty. Free coffee/tea in lobby all the time. Thermostat in room didn't seem to be functioning properly- couldn't get room warm enough at night as cold spell descended. Has nice outdoor firepit and indoor pool and each room has nice little outdoor sitting area. Very close to I-40 so traffic noise of trucks as welll as sirens disturb your sleep.

    1
    « Terrible hotel with bugs »

    Need I say more? Bugs everywhere, we got another room that had bugs too. Staff was nice, she tried to help but the house keeping didnt clean the rooms properly. Breakfast was good, but we couldnt wait to get out of there. Will not go back

    5
    « Great Place to stay »

    Very satisfied with the Best Western in Kodak, TN. Would stay there again. The rooms were clean and the staff was helpful and very friendly. Great coffee and continental breakfast too. Thank you Best Western.

    5
    « Excellent »

    Stopped in for a night on the road. For what you pay, this place is fabulous. Great amenities, very clean, and friendly staff. It was better than Marriott, Holiday Inn Express, and doubletree's that I have stayed at. Will stay again.

    5
    « Perfectly satisfactory »

    There is absolutely nothing wrong with this place. I am a return customer and will use this hotel again. Comfortable bed, nice bedding, good TV, clean room and everything works. Decent water-pressure in the shower. Reasonably priced.

  • 5
    « Very Nice Hotel »

    Hotel was very new and very clean. Loved my balcony room. Price was low based on the quality of the property overall. Convenient to Interstate and several shops and restaurants near by. Will definitely stay again if in the area and recommend to friends and family.

    5
    « Reasonably priced just outside Pigeon Forge »

    Our experience at this hotel couldn't have been better. Right at check-in we were greeted warmly, and shown to their excellent fire pit to relax while one of the staff offered great advice on where to eat, what to see, and where to shop. Couldn't have been more professional, and the decor of both the room and lobby were great. Bonus points for 24-hour heated indoor pool and fitness center.

    5
    « Excellent updated full service hotel »

    Quick stop on our way to Gatlinburg. Wishing now we had booked more nighys. Front desk staff was wonderful even at late arrival. 24 hour pool, fire pit and gym was nice and clean although we only looked around. Big beds were very comforrable although a bit forner than I prefer. Updted bathroom and lots of space. A great deal for the price.

    5
    « Great hotel »

    Nice, clean updated rooms. Location very convenient and easy to access from interstate. Continental breakfast was great! Will definitely be staying here again! Next time we will check out the fire pit!

    5
    « Very pleasant stay »

    The employees were very welcoming and I sensed they were happy to see me. Their exchange with other guests likewise. The few questions I had were answered with much enthusiasm and correctly leaving no confusion with the directions.

    5
    « Great stay »

    I will recommend Best Western to friends and family, very clean and newer nice size rooms. The staff were kind and helpful. Nice fire pit outside, indoor pool, gym. Convenient to all the places we visited.

    4
    « Pleasent »

    Neat and tidy, newley remodled and could smell the newness when we walked in, nice staff they want to do whatever they can to make your stay great, breakfast was good, clean, beds were comfortable, all was well except seeing hair on the towels not sure why there was hair on almost everyone of them. But besides that I would reccomend staying there and would come back.

    4
    « Good quality »

    Nicely renovated. Rooms are spacious and comfy. Very quiet except for somebody's unruly kids screeching through the hallways. It's a hike into Pigeon Forge and Gatlinburg from here, but mainly because of the traffic congestion. Noticed a nice firepit outside for guests. They had a comfy little lounging area in the lobby with a couch and tv and a couple computers for guest useage. Staff was friendly. Check in is at 3:00 pm and we arrived at 2:30 - could not check in. After a 12 hour drive, it was a bit frustrating to have to wait that extra 20 minutes it took to complete the room cleaning. Same old continental breakfast offered - muffins, bagels, cereal, fruit, etc... We stayed here as a side trip on our way to North Carolina. The road outside the hotel is extremely busy and appears to be a main trunk into Pigeon Forge. Coming and going from the hotel here is not a cake walk. However, it is away from the circus of Pigeon Forge and all it's trappings, so just that alone makes it a more quiet place to stay and relax. We give it a 90% satisfaction score.

    5
    « Awesome place to stay! »

    It was very clean, newly renovated. Close to the Interstate, has a firepit, swimming pool. The staff was friendly, helpful and nice. The bed was so COMFORTABLE!!! The food was at the right temperature

    4
    « Perfect For Families - Quiet - Updated Nicely »

    We stayed on the 3rd floor - hotel was quiet and updated nicely. There is a 'little' bit of road noise, but nothing to cry over - it's next to a highway - to be expected. Check in was friendly and quick. Hotel was clean and looked nice. Room was in great shape overall. Parking was fine even on busier nights. The breakfast area is a bit small - and like another reviewer said a bit on the carb offering side, but was well stocked. I will state the lady running the breakfast bar was AWESOME and SUPER friendly. Job well done - we felt right at home. We did not use the pool, but it looked nice and clean. We did not use the internet - don't know how it was. Only complaint - and we could have called and fixed this - so it's EXTREMELY minor in nature - just a notation really, we needed a new ice bucket liner - but it never got replaced in 4 days while we were there. We just used a gallon ziplock we had on us. However, housekeeping did a nice job with the room each day - so we weren't upset and we know we could have called - just noting so management can remind them to replace it as part of their process. Great stay overall - we were very happy with the hotel and would return.

  • 4
    « Couldn't ask for more »

    My wife and I stopped in this Best Western late at night. The first thing we saw was a big sitting area with a gas fire blazing. I thought that was pretty cool. We checked in after midnight and had no issues. The woman at the desk was very helpful. The room is pretty big and very clean. The bed was very comfortable too. Overall this hotel is top notch in my book. I highly recommend it.

    3
    « Clean room and comfortable bed. »

    Good location, quiet, friendly staff. Enjoyed our stay until the morning we were packing to leave and a large crawling bug came out from behind the tv. Not sure what it was. We informed the staff before we left. So was glad to get out of the room.

    5
    « week stay at Kodak »

    great place to stay. The fire pit was excellent. Close to all areas, price was excellent. All the folks I worked with went above and beyond. We stayed in a Handicap room my wife has COP and she loved it there.

    5
    « good location »

    excellent staff and convenient location....always a pleasure to stay at this location since they have reopened....renovation provides some of the better accomodations in the area and access to the sights and attractions in the smokies

    5
    « Bargain of a room booked through Tripadvisor »

    OK, let's get to the not great moments first, they were tiny. Upon entry, nobody in sight and no bell to summon an employee. I called the hotel from my cell phone and as the hotel phone rang, an employee came to answer it. No problem. Our room on the 2nd floor midway sounded as if the person above was taking a looking shower, very noisy. Turns out it was the laundry room above us. Back to the lobby for a new room. No problem.The next morning the password no longer worked for the free internet. No biggie. But, the hotel looked great as did both rooms we visited. As stated by others her, the beds were comfortable and high. (Be sure to read other comments about the high beds), clean quiet, no closet, but a wardrobe...mid level height that you might wish was taller. Overall, very satisfied. You'll be too.

    5
    « Extremely nice hotel »

    This hotel was wonderful. Everything was new, the beds were very comfortable and although limited, the breakfast was acceptable. The coffee was great. We were on the first floor but the room still had a small balcony area with a couple of chairs. It was a very nice touch. I really could not more strongly recommend a moderately priced hotel that allows dogs in the USA.

    5
    « Clean, comfortable, convenient »

    We stopped here last night on our way to Asheville and were very pleasantly surprised. We were greeted by Courtney and Ashley upon checking in, who were very friendly and helpful. Our room was spacious and extremely clean and quiet. The bed was hands down the MOST comfortable bed in any hotel I've been to. Was sorry we only spent one night here. Planning on visiting the area in the future and will definitely be staying here!!!

    5
    « Swanky! »

    As a woman single traveler my main objective was safety- I didn't expect swanky also! The property is very well cared for - not just your standard hotel top-coat. Everything was really really nice. I even received a call earlier in the day to confirm my info so that check-in could go faster. The rates are really low for the quality of room. Don't expect soft luxurious towels or swanky toiletries though. But the bed was great!

    2
    « Housekeeping is terrible and inadequate pet potty places »

    Carpet stains upon check in - housekeeping did not: replace used cups, replace bath mat, refresh ice bucket, vacuum floor - pet potty spots sparse and inadequate - parking is narrow and crowded - desk staff very nice and professional

    5
    « great night »

    stayed here for the night came down just to get away for the weekend and eat. price was reasonable and the rooms was very very clean bed sleeps great bed was a little high off the floor wish me and the wife would have taken advantage of that but she said no. next time we stay. it be game on. still great stay clean hotel will be back.

  • 5
    « Excellent Room, Rates, Bed, & Service »

    We enjoyed our visit. We wish we could have stayed longer. It was near Gatlingburg but we didn't have the business of Gatlingburg. If you want to visit this area Best Western would be ideal. I have stayed in Motels a lot more expensive that weren't near as nice.

    5
    « Motorcycle trip »

    The front desk lady named Tammy was the best. Couldn't have asked for better. After a long day of riding on a motorcycle she made our stay very easy and pleasant. Thank you again. We would definitely stay at this hotel again and recommend it to anyone in that area. Very nice

    5
    « Amazing hotel and staff »

    The stay was awesome and they have a indoor pool Wi-Fi fitness center fire pit and the staff was amazing and very helpful I will be going to stay there again can't beat the location close to Gatlinburg and pigeon forge and interstate

    5
    « Pleasantly surprised! »

    I was apprehensive about staying here but I was very pleasantly surprised. The hotel is new and very clean. The rooms are spacious and decorated nicely. Our room had a balcony where we sat and enjoyed the night. There is a fire pit also. I really enjoyed staying here and will do so again.

    5
    « Best Western's Best »

    This hotel is the most modern, cleanest, well-designed facillity we have stayed in regardless of price. Staff is excellent and responsive.Its location is easy-on, easy-off the interstate (I40) within blocks of gas and great restaurants. It is the entrance to the Great Smoky Mts. Natl. Park.

    4
    « Nice Stay »

    This was our second stop on our ten day road trip. Really nice hotel in a pretty area. The room was ready upon our arrival. The staff was friendly to us (there were a LOT of people trying to get a room for a night as it was the night before the eclipse and it was also a NASCAR weekend), and the outdoor fire pit was adorable. Our room was clean and big enough for the 4 of us and ALL our luggage. My 12 year old enjoyed sitting on the patio outside the room. The kids loved the indoor pool with the open air feeling (they had the windows open). The breakfast in the morning was kind of ... blah, but we had other breakfast plans so we didn't mind. If we are in the area again, and we do plan to be, we would definitely book here again!

    4
    « Nice rooms »

    We had a pretty good stay this hotel. Friendly staff, spacious n clean-for most part-rooms. Nice decor, pool/fire pit, and small fitness room. Breakfast items weren't really stocked. Only real negative was i received a call saying that the towels were not in the room when housekeeping arrived. But were later "found..."

    5
    « quiet, clean and friendly staff »

    Great hotel. The staff was extremely friendly. Everything was clean. The indoor pool was relaxing: loved that it never closes. Sat outside on patio and enjoyed the fireplace. The breakfast could use a little more something.

    5
    « Amazing »

    After having difficulty finding a hotel to accept pets in Knoxville, we pulled off I40 and took a chance at this Best Western. Fortunately they did accept pets and I was especially happy after seeing our accommodations. The front staff was pleasant and helpful, the lobby was clean and beautifully decorated. We were given instructions on the facilities and recommendations for local dining. The room was beyond expectation, obviously this is a newer hotel the furnishings were modern and comfortable. Everything was clean and pleasant smelling. The beds were comfortable, , we had an outdoor patio. The breakfast are was well maintained and served the usual food items. In regards to a pet area, there was not a grassy area, but when I am traveling with my pet, I look for a hotel that will accept pets, is clean and offers what I need. Very few hotels accept pets now and this hotel exceeded my expectations.

    4
    « Nice place BUT pet owners, fyi »

    Our stay at this Best Western met our needs. We found the room to be updated, clean and quiet. Hotel is convenient to interstate and you will find many restaurant options, especially if you make the short hop in to Sevierville. Our dog traveled with us. Unfortunately, this hotel provides very minimal area for dogs to do their business. Highly doubt if I would stay here again, as many other hotels now offer better service areas for our four legged buddies.

  • 5
    « Loved our stay here »

    Will definitely stay here again. Spacious clean room. Everyone very pleasant and helpful. Great rates and the restaurant next door was excellent. Flapjacks pancake cabin great location. Easy to get to Fire pit is a nice touch. And the pool is great

    4
    « Nice place »

    Clean, friendly, good place for quick overnight stay. Just traveling through; would certainly consider for longer stay! Plan to stop here often as I will be making this trip to see my kids and grandkids now that I have retired!

    5
    « House hunting in Dandridge »

    We stayed at Kodak Best Western because it was convenient to our house hunting area and reasonably priced. The hotel was very clean and newly renovated. Pool was nice and we loved sitting out by the fire at night with a glass of wine to relax at days end. Met some great people that way. Breakfast was good but could use a few more hot items, eggs and sausage or biscuits and gravy would be nice. Very friendly and helpful staff. We'll stay here again when we come back for closing.

    5
    « Clean and Comfortable »

    One of the best BEST WESTERN HOTELS that I have stayed. The location is so perfect right off the hwy exit. There are plenty of restaurants close by. The hotel is fairly new so your room is just beautiful and so clean , the shower was great. The breakfast bar had the best selection ever. I will stay at this hotel again, I highly recommend it !

    5
    « Great Stay! »

    This stay in general was very nice! The room was very clean and looked very nice. Had ample room to move around. Highly recommend this hotel. The only downfall was the seating area for the complimentary breakfast, there just isn't enough space. Outside of that we had a great stay and would stay again if in the area.

    5
    « on the way to the eclipse »

    excellent Best Western. Was traveling with my dog to the eclipse in Spring City, TN. The hotel is conveniently located off of Rt 40 on rt66. the directv service and wifi were really nice. everything in the room worked well. only thing i didn't really like was the fence outside the room on the patio as I couldn't get my dog in and out of the room without going through the corridor of the hotel. I am a big fan of Best Western when traveling with a dog.

    5
    « Great place to stay. »

    Great hotel to stay at. It's close to I-40 and Pigeon Forge, and a short drive to Gatlinburg. The cost was lower than the online rate for the location in Pigeon Forge. Large, clean rooms and a quiet A/C unit. Only complaint was the continental breakfast not having any real protien options, other microwavable sandwiches.

    5
    « Overnight Road Trip »

    I can't say enough about good things about this hotel. The staff are friendly and helpful. We arrived at 11:00 at night and they were smiling and pleasant. We sat outside at the fire pit to relax after our long drive. The pool looked nice but we didn't have time to use it. The hotel is decorated nicely and is spotless. Tweeds are very comfortable. Also is convenient to the highway. Stay here!

    5
    « Great value for the cost »

    Stayed here twice. Both times check in staff was very accommodating and helpful. I will definitely stay here again. This appears to be a new hotel and is well located off of interstate. Room was spacious and quiet.

    5
    « great hotel »

    Service was great. New equipment in fitness center. Swimming pool is also great - loved pool open all day. The fire pit was wonderful. Tami was very helpful. The lady at breakfast was pleasant. Love the express check out.

  • 5
    « Great visit! Southern Hospitality, Ya'll :) »

    Loved our stay here. Very clean and could tell that it was newly renovated. I asked where the fitness center was, since I had been sitting in a van all day. Not only did the friendly front desk person walk me directly to the fitness center, she got up on the elliptical to show me how to work it :) The pool was a huge hit with the kids who had also been trapped in the van all day - perfect temp. Very nice breakfast, super helpful staff, fire pit in the evening was a nice touch. Would recommend this place for sure!

    5
    « Very nice. »

    This was a very convenient stop for us and the price was good. It was on the way to Pidgeon Forge but a little cheaper than what you would find there. The place looked brand new. I would definitely stay here again.

    4
    « Great location »

    We stayed here for 1 night the rooms were clean and recently remodelled we have a corner room and it was quite. There was a fire pit and pool open 24 hrs. We did not take advantage of them but all areas were clean the mining breakfast was standard and well maintained . We would stop in here again.

    5
    « Overnight Trip »

    This was our first time at this Best Western normally we stay at Plaza Inn further into Pigeon Forge. We stayed for one night and this was a nice hotel. Very clean. Small indoor pool but very nice overall.

    5
    « Great Best Western »

    The Best Western in Kodak TN is one of the best hotels I've stayed in this area. Clean, updated, comfy beds and rooms are large. Very well maintained hotel. Location is close to highway and a short drive to all attractions.

    5
    « Excellent experience »

    A clean, well-run, and up-to-date place to stay - very enjoyable. My wife was pleased with the rolled fluffy towels abundantly supplied in the vestibule below the sink in the bathroom. It was a high-class, comfortable and clean room. The beds were extremely comfortable and served us well.

    5
    « Outstanding Hotel »

    I am very hard to please when it comes to hotels, mostly because Im a clean freak. This hotel was wonderful! Check in was a breeze, sweet girls working. Room was spacious, CLEAN, and a nice lay out. All staff was friendly and nice, gals at the breakfast area were wonderful. Housekeeping staff were fantastic. Something i love is when they make your beds and include your kids stuffed animals and blankets. They did this here and only have ever done it at 1 other hotel we have stayed at in 10 years. It makes it feel so much more like home. Well done to the entire staff on being sweet, kind and keeping a clean, comfy hotel! We will be back and if all Best Westerns are like this we have a new favorite chain!!

    5
    « Folks Can't Go Wrong »

    The folks at the desk were super friendly & helpful. We loved being able to hangout around the fire pit while the kids went swimming. If you're not looking to stay right in town, you definitely can not go wrong staying at this Best Western.

    5
    « Amazing! »

    This hotel is clean and had no bugs. Unfortunately, this is something we all need to be looking for when checking into any hotel. This best western has a great staff, they are friendly and helpful in every way. Everything looked nice and clean. The breakfast was very good. The fire pit is lovely at night. The pool is also clean and open 24 hours, which was perfect for kiddos.

    4
    « Love the upgrade »

    Was nice and clean for at BW. Only stayed 1 night but it was great. The breakfast could have been a lil better but for the price it was great. Will lool forward to staying again in the near future. TY

  • 5
    « Great stay »

    Booked this hotel for our baseball team. The hotel is in great shape. We loved the fire pit. We were offered and amazing rate and couldn't have been more pleased. Jessica was delightful to work with and I appreciate all her help and efforts during our booking process. We would stay here again if in the area. Our entire group was pleased.

    5
    « Great Motel!! »

    We had a very nice stay!!! Would definitely stay here again!! The beds were very comfortable!! The room was clean and the employees were very nice and helpful!!!! It was in a great location and easy access!!!!

    4
    « Nice place to stay. »

    Pros and cons. The staff when checking in were very friendly. Room was nice and beds were comfortable. Read a former post and laughed at how they wrote about cleaning people not restocking in room coffee supplies and then ours wasn't restocked so we felt the same way. Cleaning was ok daily. Shower wasn't cleaned and bathroom floor wasn't swept. Mentioned something as a fyi to front desk. Breakfast was fine. Good selection and friendly staff. Plenty of space to eat. Liked the convenience of the hotel to attractions. You don't get caught up in major traffic issues getting in and out. Nice indoor pool area also. All in all would stay here again. Too bad were not beer drinkers as last occupants left us some bud light in the fridge,lol.

    5
    « Family Fun »

    Excellent stay!! We will definitely be visiting again. The hotel was in excellent condition and the rooms were fantastic. We had no issues whatsoever during our stay. The front staff and cleaning staff were very accommodating.. Thank you for a wonderful stay!

    5
    « The hotel was very clean and the staff was very helpful. »

    The bed was uncomfortable to me but other family members had no problem. We decided to stay an extra night and this was easily taken care of. There is a FlapJack pancake house right next door and the service there was excellent as well. I recommend this hotel highly.

    5
    « Great Place to Stay »

    We spent two nights here. It's very convenient to I-40 as well as the attractions of Pigeon Forge/Gatlingburg. Just a short drive to the outlets and plenty of great restaurants. The property is away from the hustle and bustle of staying on the parkway. You can take a nice drive to town and park and ride the trolley if you wish. The rooms were nice and the entire hotel was superb. It has been recently remodeled. Would definitely stay here again. The staff was very courteous. Easy in and out as well.

    5
    « Good stay for the rate »

    We go to Gatlinburg/Pigeon Forge every year. This was our first time staying in Kodak because it was a last minute weekend getaway. This hotel is small, but nice. Good rate for last minute. The indoor pool was very cold, but the fire pit patio is very nice. The room was nice and clean too. We didn't eat breakfast there, we always eat at the local restaurants. Very nice in Kodak. Some traffic going into Pigeon Forge and Gatlinburg

    4
    « Great place to stay »

    We stayed for 5 nights. Clean & spacey rooms. We Loved having a balcony off of every room. Fire pit at night and swimming area is indoors for rainy weather. The staff are a great example of southern hospitality. Greeting with a smile and asked how we were doing. They were able to give advice in places to visit and eat. Only don't fall of this stay was there are no microwaves in the rooms (only a fridge) and the breakfast is carbs galore! Waffles, muffins, cereal, hardly any protein. Hard boiled eggs and yogurt was it. Of course it had a flap jack pancake cabin right next door that is awesome. The workout room was great as well. Could have had a fan but it was nice to have yoga mats and dumb bells. (Not just a treadmill and a elliptical.) Thank you for the stay at a awesome rate!!! Keep up the great work!

    1
    « Never again »

    The room was dirty and the staff was not friendly... the pool has all kinds of hair balls in it... the room had a awful odor and 1/2 the light did not work... the water pressure was awful and overall experience was awful

    5
    « Impressive »

    We were very impressed with the hotel. Very clean, modern and updated. Not what I was expecting from a Best Western that I remembered from years past! We will definitely stay here again if we are ever in the area. Surprised at the reasonable nightly rate also!

  • 1
    « Bad service. »

    Customer service was terrible. Steve the general manager was rude and wouldn't take ownership for his employees mistakes. Terrible sewer smell and our toilet was clogged up. Wouldn't even look to get is another room. Lots of water in hallway from the bathrooms leaking you had to walk thru. Bugs in the pool. They didn't make our beds. Someone is going to be burnt because there are no sleeves for the coffee cups. Will never stay here or recommend this place to anyone. The only good part was the fire pit.

    5
    « Recently remodeled, nice. »

    Room was clean and cool with firm mattresses, nice smooth bedding, good strong shower, good TV that can connect with DVD player etc. This hotel is located ideally for those that like the big flea market in Sevierville. Everything works and is nice. It has recently been remodeled.

    5
    « Nice and new! »

    Great hotel, very recently updated. Everything was new, and clean! Would definitely recommend. Not a far drive into pigeon forge. Nice indoor pool, with a fire pit right outside. We will definitely be back!

    5
    « Very pleased »

    This hotel looks recently updated. My room is gorgeous. The whole place smells nice and new. The pool is very nice and clean. It is heated with windows all around for light and breeze. The front desk has been very nice. I'm extremely pleased and will definitely stay here all the time.

    2
    « Accessible Rooms Not Up to Par »

    This is a nice, clean, new or newly renovated property that is very economical if you don't mind a 20 minute or so drive into Sevierville. Unfortunately if you have a family member in a wheelchair it is not so good. First the beds are higher than normal height which, while being fashionable and trendy, are extremely difficult to get in and out of if you are normally in a wheelchair. Second, the shower is a roll in shower which is good however, it is not so good when you try to use it. There is no soap dish in the shower to place your shampoo and soap. What they expect you to do with the soap and shampoo is a mystery. The shower head is not a removable hand held or adjustable mount like most other accessible showers but rather a "rain shower" style fixed head which again, while again certainly fashionable, requires you to turn on the water and adjust the temperature then turn it off and wheel the wheelchair into the shower to transfer the occupant to a shower stool placed immediately under the shower head then turn the water back on and hope to hit the right temperature and not freeze or burn them. Of course, with the shower constantly on the person it is difficult to accomplish tasks like shampooing or washing the person as the water is constantly on or you go through the shower on, shower off routine again. All this comes under, "What were they thinking?" as the designers were absolutely clueless. They should spend some time with handicapped people or, better yet, duct tape a variety of leg and arm combinations to restrict their mobility and navigate the room and shower in a wheelchair to get a feel for what works. Generally, the room service was spotty. There was a half roll of TP with no spare when we checked in. The next day all the used soap and shampoo was removed but no replacements were provided. The the in room coffee service had three packs of decaf and one regular coffee. The coffee maker was not cleaned and no more coffee or cups were provided but we did get a spare roll of TP and new shampoo and soap. I guess that was a moral victory of sorts. Lastly, the coffee in the lobby was from a machine and was awful, to say the least. I've had serviceable coffee from machines in hotels before but this wasn't close to anything remotely resembling coffee. The breakfast was minimal, hard boiled eggs, some fruit, cereal some bread and a waffle machine.

    4
    « Modern, fresh hotel with all of the conviences, friendly staff an a cozy fire pit. »

    Warm reception at the desk. Cozy gas fire pit seating to enjoy the evening. Freshly redecorated lobby and rooms make it s brand new hotel! Sink area in the room is separate from the tub & toilet. Exhaust fan to keep the steam at bay. Close to the highway and a pancake house is next door.

    5
    « traveling »

    My husband and I were on our return trip home and stopped for the night. The hotel was very clean, staff very helpful, as we were trying to locate a nearby point of interest. The room was great, and the bed very comfortable and we both had a wonderful night's rest before continuing the journey home. For the price, you just can not go wrong! We have stayed at more expensive hotels and not had any better experience and paid twice as much!. We would both definitely recommend BW to stay for the night or longer!

    5
    « 5 stars »

    You never know what you're walking into when it comes to hotels. I was beyond happy with our experience. Other than slow check-in, the room was clean. It almost seemed/smelled newly renovated. We would definitely stay here again.

    5
    « 5 stars »

    Other than the slow check-in, this hotel gets 5 stars. You never know what you're getting into with hotels and I was super happy about how clean this one was. It's almost as if they renovated recently, which is possible. The city lost power and the front desk was light-hearted about it. It was nice that we could still get in our room even though the power was out.

    5
    « Very pleased! »

    My family loved this hotel. Everything was CLEAN! The rooms were very spacious and we loved the balcony. Pool and firepit area was very nice also. The breakfast room was immaculate with nice ladies there to help. We will be back soon!!

  • 5
    « Leisure »

    Wonderful place and very satisfied with everything. Wonderful staff, very clean, most updated place I have ever stayed. Very reasonable priced and very convenient to everything. Beautiful fire pit outside with chairs!!

    5
    « Great stay away from the crowds »

    My family visited the Gatlinburg area for a long weekend and were looking for a hotel close to 40 as we were going to be arriving late and didn't want to drive any farther then wee had to. After checking reviews on hotels in the Kodak area I decided on the Best Western. This hotel exceeded all of my expectations for this chain. Very clean, modern amenities and grounds. Check - in was a breeze and we were greeted with smiling and welcoming staff. Our room was fantastic! Very roomy, amazing beds, private balcony and great restroom and shower. Everything about our stay was perfect and would not hesitate to book with them again!

    4
    « New and clean »

    Just stayed here last week. It was completely remodeled very clean. The staff was nice new beds very quiet. The only thing that was lacking in my opinion was the breakfast very basic but for the price I would definitely stay here again.

    5
    « Quick Trip for baseball. »

    Decided last minute to go watch a Smokeys baseball game. We wanted to stay near the stadium for just one night. Found the Best Western in Kodak. Brand new hotel. Great location to I-40. Clean spacious room with a modern feel. Staff was friendly and informative about the pool, fitness center and outdoor fire pit. We will return.

    5
    « Clean and Presentable Hotel »

    Best Western Hotel is the best hotel I've stayed in that actually shown pictures on there websites that's accurate. The rooms were so beautiful, clean, and staff was nice and helpful. Also, did I mention affordable.

    5
    « Everything is new and upgraded! »

    I remember seeing this hotel in past trips, now it has an entire new look outside and inside! Rooms are huge, great king size bed that is amazing. Bathroom and shower is full tile and perfect for someone that is taller such as I am. I'm traveling to this area a few times a week so I will definitely be staying here again.

    5
    « Friendly and Helpful staff Great new Place.!! »

    I was at this hotel with my two granddaughters and had one of the best stays I have experienced We went to Dolly Wood and this location makes the trip so easy. After we came out the area has everything that you need and is a lot less congested. The indoor pool was great and the fire pit is a great plus. The room was in great shape. The new lighting around the beds was great to read by. The staff Kristin and the manager Staven were very friendly and helpful. The breakfast bar is different from what I am used to but it was OK.

    5
    « Beautiful! »

    Very professional and friendly staff! Heated indoor pool was great and outdoor fire pit was a plus, and we used the fitness center to the fullest. Great location for travelers passing by, Returning soon!

    5
    « Great location »

    Jessica was a pleasure at check in very welcoming and Steven couldn't have been nicer when I checked out. Both were conversational and knowledgeable of the area and just made you feel like family coming for a stay. Will definitely recommend to anyone coming to the area

    5
    « Fantastic Experience!! »

    The staff was amazing! They were so friendly and willing to help with anything I needed! They truly accommodated me. Along with a friendly staff, the hotel it's self was awesome. Very clean, well kept, and new! The beds were incredibly soft, great wifi, and great breakfast! Location was also good. Great restaurants and sights to see all around. Overall, I was so pleased with my experience. I would definitely recommend and I will going back soon!

  • 5
    « Nice new hotel »

    Hotel was right off the interstate .The breakfast was great and staff was friendly and helpful. Room was clean and looked really new. My family and i enjoyed fire pit at night it was amazing. we will definitely recommend and return soon.

    5
    « Wonderful Stay!! »

    I recently stayed at this new property and it was beautiful. The rooms were nicely decorated and the bed were so comfortable. The breakfast was great also with waffles and selection of yogurts. Our family really enjoyed the pool and plan to return very soon!

    2
    « Not the best first impression... »

    Staff was very friendly at check in and check out but this was the only thing about the stay that was a pleasant experience. I was told that it was the hotels opening day upon booking and that the hotel offered 24 hour access to a heated indoor pool, outdoor fire pit, WiFi access, breakfast included, and workout facility. This all sounded very accommodating and I was pleased that I would be staying in a new facility that had just been renovated. Upon arrival I called the front desk to ask where I got pool towels as I wanted to take a swim and I was informed that the pool wasn't opening for another 24 hours as they had just treated it. When the pool was finally opened I went by to check it out prior to suiting up and I found that the pool was cold as ice when I was originally told it was heated so I didn't swim during my stay to say the least. Also the breakfast was less than appealing and I had to eat elsewhere to get full as the only protein option was cheap yogurt. The room seemed nice enough but upon showering and using the sink I found that there was no water pressure and the temperature was barely luke warm so I kept my showers as short as I could because it was freezing but it took forever to rinse the shampoo out of my hair because of the lack of pressure. Lastly sleep was an issue as the walls are not insulated well so you can hear staff and other guest conversations clearly and I had a door outside of my room that didn't have a latch that the wind kept blowing open and closed each night keeping me awake as it slammed shut. For the price I didn't think the hotel amenities offered $100/night stay quality personally but you be the judge of that if you give them a shot!

    5
    « Great stay »

    Great looking place stayed 3 nights was clean neat loved it had a issue with hot water but the manager did all in his power to correct it very happy with our stay wifi actually worked unlike most places beds was very nice and slept wonderfully

    4
    « affordable and nice room ! »

    drink's are a lil pricey , take ur own . but loved the room and atmosphere , will be back for christmas :) nice people at front desk and located near 407 :) :) verrrry affordable !!happy holidays everyone

    1
    « The Roach Motel... You get what you pay for!! »

    I would not stay at this hotel again if it was the last place with a room for 100 miles, I would rather sleep in my car!!! I had read the reviews on here and was in hesitant about stay but decided to keep the reservation anyway since we were in such a pinch for a room. I had asked for a ground floor room due to the fact that two members of our party have health and ambulatory issues, but we were instead put on the third floor, while there was a elevator in the event of a fire it would be difficult for those people to get out, well at 1:30 in the morning the fire alarm went off, and we could not tell if it was an emergency, lucky it was not, but we were not appologized to by the staff at all or nor did they even recognize that it had happened. While sitting in the room at night we looked over near the refirgeratior and saw 2 roaches crawling on the fridge. we immediately killed them, as the night went on and into the next morning over 25 roaches and other bugs were killed in our room!!! This was unacceptable. So frustrated with this place they need to exterminate and consider knocking it down and trying again.

    1
    « The worst hotel EVER »

    This place doesn't even deserve 1 star. This is just an awful place to visit. The smell was so nauseous. The bedding had such a foul smell to it, that we couldn't even use it. We used the sheet only. The floor was dirty, my daughter took her shoes off & walked from the bed to the patio & her socks were black. The few other families that blindly booked this awful place thought it would be fun to slam doors all night, when I called the front desk, I was told "there's nothing I can do". We couldn't stand the nauseous smell any longer & didn't even finish our stay there. Also, stay away from the vending machine on the 2nd floor, everything in there expired in August & October 2015. It's obvious they change the name of the hotel frequently. The cups inside room say Ramada & the other things say Motel 6. Run! Run as fast as you can.

    1
    « Fire alarm went off in the middle of the night! »

    Not only sid the fire alarm go off.. you couldnt hear it in half the rooms.. we all would have burned up has it been a real fore...Is it really too much to ask to put a fitted sheet on the beds? Or get more than one towel.. the free breakfast included a box of donuts and coffee.. we were hoping to get in the pool.. which is the only reason we booked this hotel.. and the pool is closed.. everything does still say motel 6... there is great potential for these to be nice.. but there's very little effort, time, or money put into making it a decent place to stay.. I advise you to STAY AWAY from this place.. days inn is across the street and way nicer.. same prices..

    1
    « Now Smokey Inn & Suites (NASTY) »

    The smell in this hotel is nauseous. The room smells exactly the same, we had to leave the balcony door cracked at all times because the smell is so bad. It's extremely dirty. The bedding smells something awful. We prepaid in advance, so we are stuck here for the remainder of our trip. We dread having to come back here at night. There was hair all in the bed. This building is in a massive need of upgrades. & do not eat from the vending machines, we found that most everything is expired! Save yourself some nausea ....keep driving.

 

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·Desde Cincinnati, Ohio: incorpórese a la I-75 S en dirección a la I-71 S/Louisville/Lexington (cruzando hacia Kentucky). Manténgase en el carril izquierdo y tome la carretera interestatal I-75 S hacia Lexington (cruzando a Tennessee). Siga recto por la carretera I-275 S. Incorpórese a la I-640 E/US-25W S/TN-9 E y tome la salida 3 hacia Asheville. Incorpórese a la carretera interestatal I-40 este por la salida izquierda hacia Asheville. Incorpórese a Winfield Dunn Parkway/TN-66 S desde la salida 407 en dirección a Ober Gatlinburg/Sevierville/Pigeon Forge/Gatlinburg/Dollywood/Aquarium. Recorra 1,1 kilómetros y verá el Best Western® Sevierville/Kodak Inn un poco más adelante. ·Desde Asheville,...

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