Best Western Hotel Sevierville/Kodak Inn, Kodak

It is a non-smoking hotel but unfortunately people were smoking on the balcony and there were cigarette butts all over the driveway and parking lot. Place does not have a heavy smell of smoke however. The balconies are nice but we did not use them. The breakfast was sub average and the floor in the breakfast room was small, dirty and sticky! Worst of all was the cleanliness of our bathroom. There were long dark hairs in the shower on the wall and in the tub. When my husband took the first shower, it did not drain and he stood in inches of water. He finally cleaned out handfuls of hair just to have it drained! Disgusting. When we told the front desk personnel, she was not phased... apologized and did not write anything down! Overall a very disappointing experience for Best Western.

Tam H, Guest Relations Manager at Best Western Sevierville/Kodak Inn, responded to this review
We are so sorry that we did not meet your expectations. Your feedback is very important to our team. Each item mentioned will be reviewed with appropriate team member. Please give us another opportunity in the future. Hope to see you soon.

My family enjoyed our stay at BW. The staff was extremely friendly and helpful. The beds were super comfy. It was a very clean hotel. We enjoyed everything from the pool, fire pit, to the fitness room.

Stay was ok all except for the breakfast meister raining on my waffle parade. He knows who he is. The room was average but the pool is really nice. We enjoyed having a balcony. Would stay here again if in the area.

Tam H, Guest Relations Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for your review. Our team is sorry for "raining on your waffle parade": We hope that you will give us another opportunity and stay with us soon.

Did not expect what I got when I went to this hotel. A very sleek and modern design throughout the hotel caught my eye at first but when I went to the room, totally surprised. The king room was very spacious, clean, good decor, and had a lot of lighting options. Small but efficient balcony was put to use on a warm night. Bed was extremely comfortable while the bathroom had a rain shower, shower head that did the trick. The tv had over 150 direct tv channels with crystal clear viewing. No microwave but a refrigerator and coffee maker. The grounds were well kept in this 100% smoke free complex. The indoor pool was heated, clean, and a tad larger than most hotel indoor pools. The only negative of my stay was the breakfast area. Two of the machines, juice and waffle maker, were broken that day and in the 15 minutes I spent in the breakfast area, I did not see anyone attending to the breakfast station. Decent price and a great room will keep me going back to this hotel when I'm on the road and need to stop off of I 40 near Knoxville.

pmask1972, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for your feedback. Please come back and stay with us again.

The advertisement for this hotel made it look very quaint, but it is sitting on a very busy highway with only a parking lot surrounding it. We entered the building to check in, but there was no one at the front desk for 20 minutes. She was attending to an emergency (there as a theft in the hotel) the key security on the side entrance had been vandalized and anyone could come in to the hotel. Elevators and floor lobby areas were filthy. The woman at the front desk was very apologetic and accommodating when we had to switch rooms, due to noise and unclean bathroom. Breakfast was NOT impressive.

pmask1972, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 865-932-1190.

Last minute find. Was on the road and very tired. Had a very good night sleep. The room was very quiet and clean. Good service. Had a very very good complimentary breakfast. A good find. We where happy and well rested.

Very Dirty and Breakfast was horrible. I try my best to see the good in a situation but this hotel was the worst. It was my first time visiting and I will not visit again. Dirty with hair everywhere not to mention the staff behind the counter kept running out for a smoke leaving the desk empty!!! Very unprofessional!

I have no complaints. The hotel was better than other Best Western properties where I have stayed. The pool was nice and breakfast was adequate. Certainly not your dream hotel, but it met all our basic needs and we would certainly wouldn't hesitate to go back there again.

Peggy M, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for the review.

Room was nice. We asked for a bathroom with safety rails, they complied with this request. However, the bathroom smelled bad, like caulking or some chemical. There was no place to put your soap, shampoo, or razor, had to put mine on the floor. The back of shower floor and corners were black, looked like mold. People working there were very nice. We picked this hotel away from Pigeon Forge and Gatlinburg to stay away all the traffic, etc.

Peggy M, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Placing shampoo and things in the handicapped room is tough sorry about that we re looking into something to put in there for that. We will also check out the showers to see if they are getting properly cleaned. Thank you for staying with us and we do hope you come see us again. Happy Birthday and Anniversary.

We were not staying in this town but just passing by down I40 Pros Very clean Room has tv, desk, refrigerator Shower is amazing - great water pressure and easy controls Has wifi but i did not use, my daughter said it was good Breakfast was included and was standard: bacon, scrambled eggs, cereal etc Staff all friendly and helpful Very good value, well priced Cons None that I noticed

Peggy M, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for your review we hope when you have time you come back and see all the wonderful things there are to do in town.

We decided to stay here the week of July 4th because we got a little better rate staying farther outside of Sevierville. The hotel was great from start until check out. The fire pit was nice and cozy outside of the pool area. We swam every day in the afternoon and the pool was great. Several times we were the only family there. No hot tub but we didn't seem to miss it. The lobby was clean and you could tell the hotel had been updated. Newer carpet, bedding, and fixtures and the rooms were clean. The personal balconies were okay. We loved the fact that iced tea was served every afternoon. Breakfast was good. The lady serving in the mornings was very friendly and tried her best to keep everything stocked. The first morning we arrived late and the hot items were already gone. My son is lactose intolerant so I was happily surprised to see that they served almond milk in the fridge. On the evening of July 4th when we arrived back to the hotel the front desk staff ( not sure of her name ) gave all my kids a package of oreos and some sparklers. This was a sweet gesture that we thought went above and beyond. I couldn't wait to go home and give the hotel a great review. This changed starting at checkout. When we checked out we received a receipt for over $100 more that what I booked online directly for. I showed the front staff the email confirmation I had for the lower price and forwarded that to him. I also gave my name and phone number. He told my he would have a manager call me. We never received a call that day. I called later that evening and nothing was done. The next day I called again only to get nowhere. Left my name and number again and was told they would call me. Never happened. Called the next day. Got nowhere. We checked out on Friday morning and I called every day until Monday. I called Monday morning before work and got nowhere. Called Monday on my lunch break and finally got to speak with a manager who refunded me the money with no apologies. It took another 5 days for the money to return to my account. This issue wouldn't have been so bad if they would've just taken care of it from the beginning instead of me having to call every day for several days. Not good management skills and it pretty much ruined our great experience with the hotel.

Peggy M, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
I am sorry that no one took care of you when you first brought this up. Refunds take anywhere from 5 to 7 days depending on your bank, and that is frustrating we understand that. I ill speak with the staff to insure this does not happen again we are glad up until check out you enjoyed your stay with us. We do hope you come again and see that we fixed the check out issues.

My husband and I stayed four nights. It was clean and had a free breakfast with a lot of choices. The ladies at the front desk were friendly and helpful with whatever we needed. Will definitely stay here again. Close to Bass Pro Shop.

Peggy M, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for taking the time to give us a review we are so glad you enjoyed your stay with us, We do hope that you come back again and see us we have great winter specials, keep an eye on our Facebook page for them.

Chose this hotel because of how close it was to the interstate (made getting home easy) and it was near several stores we wanted to visit. Several good options near by. Watched the fireworks 2 nights in a row from our balcony. ( check the local baseball teams schedule so you can take advantage of this) . There was a slight problem at check in with how we were charged but it wasn't that big a deal. Would stay here again.

Peggy M, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for coming and staying with us, sorry about the check in issue we have been having some technical issues with our systems. Yes the fireworks are great and we love to see them go off when the boys are in town. Thank you again for taking the time to give us a review we love them and read each and everyone of them. Can't wait to see you all again when you come on back.

Rooms were nice, breakfast good, prices are good. Enjoyed indoor swimming pool. The only reason I gave this four stars instead of five is because I called there and made my reservations and they were extremely messed up. Called repeatedly trying to get an email to confirm reservations, and couldn't because their email system was down so I was told. Finally someone there told me my confirmation numbers as my reservations were for two different rooms in different names in our party. The also told me what my balance was. Well after the first night I woke to a receipt in my door and we were there for two nights and this was for one night and it had check out date that morning which was wrong. I called and was told my room was higher than what I had been told beforehand, finally got that straight or we thought we did. The next morning went to checkout and didn't receive anything under the door this time so went to front desk. Brittany was extremely helpful and straightened everything out. Thank goodness she had just gotten back from vacation. I would stay again but I would use a second party reservation company instead of calling directly.

Peggy M, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
We are so sorry this happened, at check in they are supposed to confirm the amount of nights. We have had a few new employees training and it may have gotten mixed up that way. We strive to assure everyone's stay is enjoyable with no issues so this will be used as a training tool so this does not happen again. Call me direct next time I will book your reservation personally.

We stayed there June 25th 2018, and hotel staff was courteous and very helpful. The rooms were clean and roomy. The location is close to both Pigeon Forge and Gatlinburg, and both are worth visiting. Would stay there again.

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for your review we love to hear we are doing a good job! When your ready to stay again with us call us we would love to have you we love repeat guests.

this hotel was recentley remodeled, the rooms were updated and are fairly spacious. the staff is friendly and cordial and did their best to make our stay pleasant. the breakfast area was a little tight but the food was adequate. we generally don't stay in hotels that allow pets, we don't hate dogs we just don't like to sleep in the same bed where fido was laying last night licking his testicles. over all this hotel seemed clean for a budget hotel but when you see the dog licking his bung hole then licking his owner's mouth and you realize those are the same people you just shared a continental breakfast with and they touched the same utensils that you used it makes you wonder.

Peggy M, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
I agree that would make me wonder to. We do only have 10 rooms for pets and only put people there traveling with pets all other rooms are not pet friendly. I understand not wanting to be near pets if you don't have any this is why we do not allow pets in any of our common areas as well. Thank you for staying with us and we do appreciate your review. We do hope you will still come see us even though we are pet friendly.

Good hotel located in a peaceful location. Room was clean and staff was friendly. Breakfast was decent. Rooms have balconies with nice view. No issues whatsoever. All good! This property is located at 15-20 mins drive from Pigeon Forge.

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for taking the time to review us We work hard to meet our guest expectations and looks like we was able to do so with you . Hope you will choose us to stay with again in the future.

Very nice hotel. Great price. Staff are very friendly. Large rooms. Breakfast was great. Nice location. Easy on and off the interstate. Nice restaurants nearby. Gateway to the Smoky Mountains is a plus! Beautiful area.

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for taking the time to review us. Your opinion is very important to us and we are glad you enjoyed your stay here with us. Dont forget us in the future when your back in town we would love to have you back!

We had car problems and were laid up overnight. Everyone we asked said to stay at the Best Western and I am glad we took their suggestion. It was the nicest and cheapest motel we stayed at in our weeks vacation. Very clean and beautiful besides.

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for taking the time to review us and we are glad we could make your stay here with us pleasant as we strive to meet our guest expectations.

This was one of the nicest rooms I have ever stayed in. For the price we paid I wasn't expecting much, but I was VERY surprised! The room was very spacious and comfortable. Each room having a balcony was also very nice!

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for taking the time to review us! Your opinion is very important to us.We work hard to meet our guest expectations and looks like we have done so with you. Hope you will choose us to stay with again in the future!

This hotel is located just north of Sevierville by the I-40 interchange. There is plenty of parking. We booked at the last minute for a Saturday night in June and they had availability and reasonable prices. The hotel is clean and new looking with no visible wear. The rooms are well kept. We had an ADA room and were very pleased at the complete compliance for accessibility. Beds are comfortable. Air conditioning is COLD. The pool is open 24 hours! There is a gas fire pit in a courtyard by the lobby, which was nice for relaxing in the evening. Our only negative experience was the breakfast. The seating and serving areas are located in the same space and was very cramped and busy. The food was cattle feed. I ended up just eating a banana.

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for taking the time to review us .We are glad you enjoyed your stay here with us and we apologize about your experience in breakfast hopefully your next stay with us will be much better!

We stayed for a few nights in May. Nice room and the staff was just so friendly! The Fire pit is wonderful and so is the indoor swimming pool. The breakfast spread is fantastic! We will most certainly stay here again when we head that way to visit family.

Peggy M, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for taking the time to review us.We appreciate your feedback and glad you enjoyed your stay with us.We look forward to having you back!

excellent location, clean, location close to attractions,gas,restaurants, close to main interstate highway. Staff helpful and if didn't know answer knew who to call and solved problem and everyone learned

Peggy M, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for taking the time to review us Glad you enjoyed your stay here and that we was able to help. We look forward to having you back in the future.

Stopped for a night on way to Biltmore. Room was clean, well appointed and quiet. Price was fair and location was a bit removed from the tourist spots. Overall a good choice at a fair price. Breakfast was normal hotel fare. Seating was difficult, but we were able to squeeze in and food was hot and tasty.

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for staying with us and taking the time to leave a review.Glad you enjoyed your stay and we look forward to seeing you again soon

This hotel is just off the interstate and approximately 15 or so miles from the very busy Pigeon Forge crazy traffic and congestion. We had a room on the second floor which had a balcony with a couple chairs and small table which is a very nice gesture. There is a fire pit and enclosed pool that is available 24 hours a day also something not available a many other places. Rooms are spacious and water pressure excellent. The beds are higher than most but comfortable. There is also an upholstered chair in the room that is very comfortable as well. Breakfast area is small but didn't partake because of diet restrictions. There is a pancake restaurant on the same property next door. Location is great and would stay here again if in the area.

Peggy M, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for taking the time to review our hotel. We strive to meet our guest expectations and hope the next time you are passing through that you will choose to stay with us again. Glad you enjoyed your stay!

My family booked a mini vacation over Memorial Day weekend. The Room- Clean and updated. The beds were a little too firm so if you like a really soft bed, it's not for you. We had a 1st floor room with a enclosed patio. It was convenient to load and unload the car. You can pull right up to patio and take luggage right from the car over the railing and right into the room. The Pool- Small but nicely warm. The kids loved it! Breakfast- Good selection but it wasn't kept stocked. We arrived at 9 both mornings and the milk was out and never replaced. The yogurt machine was not operational and the fruit wasn't stocked. Quite a sad display. Come early! The staff- front seat was excellent. So was laundry service. Location- very convenient. Located right off the interstate. Away from all the crazy traffic.

Peggy M, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for taking the time to review us. I would like to start off by apologizing about your experience with our breakfast this is not our standards and I will take care of this. I am glad you enjoyed your stay with us for the most part and we hope you will choose us to stay with next time your in town!

This hotel was great. We stayed here on Friday and Saturday “May 4th and 5th” after staying the 3 nights prior in Pigeon Forge. This hotel was excellent and nicer than the one in Pigeon Forge and not near what we paid there! It was clean, great staff, great location, breakfast was great. Just nice all way around. Would definitely stay here again!

Peggy M, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for taking the time review us. We strive to meet our guest expectations and it seems we have done so with you. Glad you enjoyed your stay here with us and we look forward to seeing you again in the future!

My son's and I were traveling to Charolette SC for our family vacation and made a pit stop at this location. Beautiful area, hotel and staff were great-very friendly and accommodating. Room was spacacious & clean, beds were comfortable and the bathroom/shower was great. The only disappointment was the breakfast-lack there of. My son and I went down at 9am, looking forward to some good eats only to be disappointed. There were no clean tables to eat at, the waffle mix was not working, along with the yogurt machine, small portion of eggs and bacon crumbles. There was no staff member to be found, so no breakfast for us. Just before we left about 5 other guests came in and were just as disappointed as us.

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for taking the time to review us. I do apologize about your experience with our breakfast it is not normally like that. Please give us another try in the future. I promise it will be much better!

On our way to a graduation in SC and stopped over. Great hotel for a great price. Great staff. Would recommend this hotel to anyone. Breakfast very good. Rooms excellent. Very close to I-40 so easy access to it and all locations in Gatlinburg.

Peggy M, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for taking the time to review our Hotel .Glad you enjoyed you stay with us and we look forward to having you back in the future.

Always enjoy staying here, this time was especially nice. The whole building smells like new carpet, the rooms look fresh and the bathrooms all white extra sparkly. I love staying here because it is away from the hustle of Pigeon Forge and Gatlinburg but very near to everything when you decide to go out. But a few places still deliver and Dunkin Donuts its across the road (COFFEE! LOL)

Peggy M, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for your review we do appreciate everyone we get. We hope to see you again soon, we know how you feel about that coffee we have to have good coffee we switched to a new blend that is just wonderful. You will have to give it a try next time your in town.

Clean with firm mattresses and good water-pressure. Heat & air, TV, fridge, and microwave works fine. Good shower and all in working order in the bathroom Decent lamps for reading. TV has an adapter for a DVD player. No balcony. I have not tried out the pool or gym or the breakfast. Enjoyed the free bottled water and snacks in the lobby.

Peggy M, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for taking the time to review us.We strive to meet our guest expectation and looks like we have done so with you. We look forward to having you back again in the future

Staff was very helpful to get me a room without a prior reservation. Workout room, pool, & breakfast all excellent. Only complaint was that TV remote didn't work, but the wifi did, so I watched my channels on my laptop. No prob there!

Peggy M, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for taking the time to review us and share your experience about your stay. We strive to meet our guest expectations and it looks like we have done so with you. We look forward to seeing you again in the future!

Excellent stay and room. Very convenient. I liked the location and the accessibility to other stores and restaurants .It was very easy to find and was a very friendly town and place to stay on our travel from Florida to NH.

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for taking time to review our hotel and your experience here with us. We strive to exceed our guests expectations with great service and amenities. We hope the next time you are travel by you stay with us again.

The hotel was very nice. Easy off and on the interstateThe front desk staff was great at check in and check out. The free breakfast had a good selection of item. We enjoyed the in door swimming pool and also the fire pit was a great place to just sit and talk. There is also several fast food restaurants close by.

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for posting a review on your stay with us we appreciate every review we get. I am so happy that you have a great trip and we look forward to you coming back again soon to see us again.

This was a nice, clean facility. Tammy at the front desk was phenomenal in giving information about the surrounding attractions. The rooms are very spacious and clean and the beds were so comfortable. This facility is in an excellent location and the heated pool and fire pit are accessible 24 hours a day.

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you Tammy is wonderful with all of our guest and loves what she does. We are blessed to have her working here with us. COme back and see us all again soon.

Was clean. Newly renovated. Floors shined. Walls looked great .lobby clean and well up to date. Rooms are good size and beds were nice.. all I can ask for. And the staff.... wow. Above and beyond. Tammy at the desk was great!!

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you so much for the wonderful review we try hard to please everyone the best we can. Come back soon to see us.

This is a very nice motel, the room was spotless, bed was comfortable, and I had plenty of coffee. You get a lot of amenities for your money, indoor pool , free breakfast and a fire ring for those cold nights.

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for taking the time to give us a review we appreciate it, we strive daily to exceed our guests expectations and provide them with a wonderful stay. I am glad you liked your stay and we hope you come back and see us again the next time your in the area.

This hotel is very clean, the staff is helpful and friendly, and the pet friendly room we had was wonderful. It was clean and on the first floor. We even had our own porch with a railing to keep animals in.

We travel quite often, so we know which chains are usually the better ones to stay at for our overnight trips. We decided last week to pack up and have our latest adventure take us through KY, TN, VA, West VA and return us back to our home state. Little did we think about spring break and the hotels being previously booked solid. With that say, we found ourselves in the Sevierville, TN area. We looked online and found a room at the Best Western Sevierville/Kodak Inn where the reviews were decent. We booked the room and headed that direction. Out of all the hotel stays we have made over the last four years, this one by far ranks a close tie for the worst ever. First, we arrived after 4:30pm and were told we were getting a pet room (we didn't have a pet or request a pet room), then we were told the room wasn't cleaned yet and needed to wait an additional 45 minutes. (Strike #1). We arrived late so the room should have very well been clean by that time. When we were finally able to get in, the room itself had a smell to it. Not a fresh airy or cleaner smell, just a stale smell. (Strike #2) We turned on the air to get some circulation going. As we opened the door to go out and grab a bite to eat, the light shining on the floor from the hall showed where the floor had been not cleaned and was sticky. I thought there had been a sticky spot as I entered the room, but it was overshadowed by the smell and I didn't look down. (Strike #3) After returning from dinner, we sat down to watch TV and noted a little bug like a gnat fly by. After swatting it, I thought it would be the last of it. Little did I realize the next morning, there were bugs all over the room – on the towels we used, the walls, and most noticeably after the sun rose, the bugs on the cooling unit and window sill of the room. (Strike #4) The pictures really do not show the full extent, but gives hotel prospects an idea of what you could expect. From now on we intend to plan out our trips. My recommendation, find a hotel with a better standard of cleaning and extermination services to keep these things from happening. The other 3 hotels we stayed in for the remainder of our trip were excellent. The pictures are of all different areas where there were bugs. One of the nasty floor. The 2 AC unit pictures are the same, but one is closer up so you can see how plentiful they were. If I could have done video you would see some were still moving. Lovely.

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
I am so sorry this happened to you, this is not at all our standards. I am in shock that you had a room like this and will be handling this with our housekeepers as they know what I expect from them. We strive daily to exceed our guests expectations and it is obvious that we failed you. Please contact me directly as I would like to rectify this situation with you. Thank you so much for taking the time to fill out a survey and let us know how we are doing. I promise that I will look in to this and it will not happen again.

Pros: The hotel is new. It has a nice pool. The staff is very welcoming and accommodating. The breakfast is substantial and good. It's near the freeway. Cons: The worst of the worst was that we had an adjoining room and there is ABSOLUTELY NO SOUND PROOFING. It's as if the people are in your room. We could hear every single word spoken when someone was in the vicinity of the door (which was, unfortunately, outside of the bathroom). In addition, the guests the first night were up talking on the phone at 2:40AM and very loudly at that. We were unable to change rooms because the hotel was sold out. The hotel is very poorly built with poor quality materials. It will be worn out very quickly. The TV went from dark to light whenever we watched it. The closet was a very cheap cabinet that you would put in your basement for storage. One of the mattresses in the room was worn out. The curtain was hanging off the hooks. There isn't enough seating for breakfast. After reading all of the reviews about this hotel, which influenced the decision I made, I was extremely disappointed. I wonder if they were staying in the same hotel?

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for filling out a survey on your stay, we are looking into the noise issue with the adjoining rooms to see what we can do. We do hope that you come back and see us again.

We were looking for an affordable hotel stay not too far from Gatlinburg on our way down. We lucked out with this location. The rates were very affordable and there was no trade off as the hotel itself was very very nice! You can tell there has been recent updates, the rooms are nice and modern, the interior is and exterior is very clean and up to date. Easy parking. Very friendly staff. Some of the most comfortable beds I have slept in! Right off the interstate, but far enough to not hear the noise. Great free internet service. Although we didn't take advantage of the pool, it looked very nice. Overall couldn't be more satisfied with this hotel. If we are ever heading this way again, will definitely stay here again.

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for taking the time to review our hotel. We strive everyday to exceed our guests expectations and it looks like we did with your stay. I am happy to hear that you enjoyed your stay with us and I hope that you come back and see us next time you are in the area.

While the remodeled finishings at this hotel, the lobby, the friendliness of most of the staff, the fire pit and they're phenomenal breakfast served by the very hard-working Margie or excellent!!! The unprofessional manager who was disciplining staff during morning breakfast rush, housekeeping that didnt skip our room on the first night, lukewarm and cold shower temperatures each day, over chlorinated pool, and carpet stains throughout the hotel would have been an improvement that would have made this entire Hotel experience excellent.

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
I am truly sorry that we fell short on your stay. We all strive to insure that our guests stays are more than exceptional. Thank you for the review and I will look in to the manager that was disciplining in front of guests, and I will also let Margie know that she is doing an amazing job! I will also get with Maintenance about the pool and the carpets they are to be keeping up on that. We appreciate you taking time to give us a review and take every review serious the good and the not so good. We do hope you come back to see us again soon to see that we have addressed all the issues.

We had a great stay here. The pool was warm and the rooms were very clean. The workers were very nice and helpful. Our youngest son loved the yogurt machine and toppings for breakfast. The fire pit was nice and the location was not too far from Pigeon Forge.

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
So happy you enjoyed your stay. I love our yogurt machine to, don't tell everyone this but I love putting Oreo's in mine :) The drive in to Pigeon Forge and Gatlinburg is really nice with the mountain views you have as you drive in. Thank you for taking the time to review our property and we do hope you come back soon to see us again.

Beautiful affordable hotel just outside of Pigeon Forge. The rooms were beautiful and well kept and the staff amazing. Tammy was wonderful! I will definitely being staying here again when I am back in the area!

Stayed here for a few nights in April 2018 visiting the area was pleased with the price and the room was nice but was not happy with housekeeping one day they just brought 2 towels and did nothing else to the room 2nd day they didn't do anything also had a problem with the hot water in the shower in the mornings it was cold 2 out of 3 days but fine at night head maintenance guy said too many ppl taking a shower at once ummm its a hotel thats going to happen so i guess if you stay here shower at night

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
I am sorry that you had issues on your stay, we are having the hot water addressed to make sure our system is able to keep up. I am going to address the housekeeping issues with the staff as that is not acceptable to our standards at all. I hope that you give us another try to see we are normally not like this. Not for to be an excuse we did have 2 of our housekeeping staff out with the flu this week and the girls were working hard to try to get to everyone. Let me know when you are coming back and I will personally check your room and see to it that you are well taken care of. Again I am so sorry that we did not meet up to our standards on your stay and this will not be happening again.

Room was very nice...no complaints there. Parking can be tricky and breakfast ran out pretty quickly so we had to go to a restaurant both days to eat breakfast. It's very close to the interstate so if your room faces the road you may hear traffic. Still, staff very nice and it was very clean.

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for staying with us we hope you come try us again. We are working on keeping breakfast full.

I'm going to try really hard to be positive but honest. The pool is open 24-7. Ok that's the positive. The beds are very uncomfortable. The breakfast room is very small and the breakfast food is not kept replenished so everyone stands around with empty plates waiting. Then if you do get to have breakfast, there is nowhere to sit. We saw a lot of people just heading back to there rooms frustrated. We ended up checking out and driving to Crackerbarrel. So you think you are saving money by staying here but you have to leave to get breakfast and pay $30 more to eat breakfast elsewhere. I'll pay the extra to stay somewhere better!

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
Sorry that we did not meet your standards we are working hard to improve on our breakfast and will be having a larger area for breakfast soon.

We stayed here 3 nights. Hotel is very clean and well maintained. Rooms are spacious and very clean. The free breakfast is plentiful and good. Got a great rate thru hotels.com. I would definitely stay here again.

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you, hope to see you again soon.

This hotel was clean and it was remodeled. Our only complaint was after our first night they didn't give us new shampoo or soap. We had to call the front desk and request it. Overall, it's not bad for the price.

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you we hope that you come see us again.

I had no issues; I had a very short stay, but the front desk staff was extremely friendly, the hotel was VERY nice, updated. The one thing I loved about it, and is very rare; the pool is open 24/7! Great feature!!!

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you so much and we are glad you enjoyed your stay.

I typically do not write reviews but I felt I needed to express my thoughts on this experience. We were traveling to Tennessee from Pennsylvania for a college visit. We had planned to stop around Knoxville to sleep and journey onward the next day. I read some reviews of this hotel and took a chance. A chance meaning that I was told that staying at a BW is not a good experience. Well...this hotel was clean, professional looking with a friendly staff and was above and beyond my expectation.. We were only using it as a stop and go but if we were staying longer, we would have used the outdoor fire pit!! Thanks for a great stay!!

Peggy M, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you so much for a great review, we try very hard to go over a beyond for all our guests. We hope you enjoyed your college tour!

The hotel and staff were great! But I was charged more than what I was suppose to be and still have not been able to get it corrected! Very disappointed about that. The lady at the front desk tried to help, but she didn't understand why I had extra charges either, she didn't reach out to try and find out. These extra charges stayed in my bank account and caused other issues. A room that was suppose to cost me only 159.58 ended up costing me almost $400!! So I will not be going back

Peggy M, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
I am so sorry to hear about this, please call me directly on Monday and I would be happy to fix any issues for you this is not how I want our guests to feel. 865-932-1190 Ask for Peggy

We chose this hotel because of the combination of good reviews and price, and we were not disappointed. I think that the property is an older one, but everything has been redone and was very clean. The beds were comfortable, and the room was quite large. There was some noise between the rooms (we could hear a toddler during the night), but it wasn't terrible -- if you use a white noise machine, it would probably not be noticeable. The breakfast area does not have much seating, but the food was good, with all of the standard choices available -- waffles, eggs, bacon, cereal, etc. There is also a sit down breakfast restaurant right across the parking lot. There is an indoor pool, which is open 24 hours a day (that is pretty unusual), and there were kids swimming during the breakfast service. If you need a clean, well-priced place to stop in this area, this would be a good choice!

this hotel was great.it was recently remodeled everything was new. the price was great. free breakfast which was ok pet friendly. staff was friendly. would stay here again 100%.it was easy to find right off the highway just that it was on the other side. fast food and gas was right across the street which was great cause we go there late so we went to the fast food drive thru. gased up in the morning and we hit the road again.

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you so much and we hope to see you again soon.

We have been going to Myrtle beach for a couple years and found this Best Western for a very cheap rate! Read the reviews and they were good but at $40 a night you really don't know what you're getting into. So happy we took a chance! A great room, exceptionally clean and very nice! The staff was very friendly and even sent us out with a to go bag of breakfast snacks. Who knew that you could get this kind of hotel for that price!

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for coming in and enjoying our property, prices typically change and we can't wait to see you again.

Nicely remodeled hotel. The staff was great. They do allow pets which was great since we bought our dog with us. The pet area is a little small. They have a great fitness room and indoor pool. We would stay here again.

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
I know our pet area is small and I am working on trying to figure something out about that to accommodate dogs better. Hope to see you again on your next trip.

There was coffee out in lobby throughout the day which isn't available at many BWs. Our room was nice and large and all was clean - I appreciated the easy chair and ottoman in addition to the desk chair. The vanity was separate from the toilet and tub area and had sufficient toiletry space. They have beautifully tiled above the bathtub and included a nice large shower head which resulted in a pleasant shower. The bed slept well and I liked that the blankets were plentiful as it was cold outside. We had a balcony but the view was just of the surrounding businesses as this hotel is just off I-40 and populated with all the normal restaurants and hotels you would expect. There was some road noise noticeable from our room but we were on the side facing toward the interstate which was about 1/2 mile away. I liked the fact that there is an elevator. It is located toward one end of the hotel which might result in longer walks to get to the elevator depending on the room you are assigned to. If being close to the elevator is important be certain to ask. Ground floor rooms at this hotel appear to be the type where you could park in front of your room but I did not investigate. Breakfast was fine. I liked the sausage gravy. There were the typical “chunky” scrambled eggs which aren't my favorite. I also noticed they only offered light yogurt and had no hard boiled eggs. There were small bottles of water in the refrigerator which was a nice touch. All in all breakfast was what I've grown to expect from most mid-range family hotels.

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for choosing to stay with us, I know our breakfast is a work in progress and we are trying hard to get that up to par better. Would love any suggestions you may have for us. We hope you come see us again and see if we have improved on our breakfast.

We booked the Best Western Plus Kodak for a visit to the University of Tennessee and Pigeon Forge. Location was right off the Interstate;very easy to find. Driving time to both Pigeon Forge and Knoxville with traffic was about 30 minutes, which made it a great "in between" location. The entire property is spotless. The outside fire pit was not lit when we arrived at 7 p.m. because it was snowing. I'm sure it would be very enjoyable in warmer weather. The pool and fitness center were open 24 hours which my kids loved. They reported it was was clean and well stocked with towels. The lobby was spacious. The chair in front of the fireplace would be the perfect spot to curl up with a book-if the rooms weren't so impressive. My husband and I shared a King room. The other room booked was a standard queen/queen. Balcony rooms are also available but since it was a 1 night stay, we didn't pay The additional fee. Since the view was of the pancake restaurant adjacent, I feel it's not worth the money. The rates were so reasonable we were able to book our children (one adult and one child) for almost the same cost as 1 room in an older location that was admittedly closer to Knoxville or Pigeon Forge. We requeated rooms om the same floor, and ended up being 5 rooms away from each other. Close enough for the kids to come get $ for the vending machines, but far enough away that we also had some much needed privacy. Both rooms were very spacious, immaculate, well decorated, and comfortable. The beds were comfy,and we all enjoyed an excellent night's rest. The biggest issue I routinely encounter in hotels is the light that shines in from the outside lights when the curtains don't fully close. The curtains completely blocked out all light from the outside! My only complaint was the height of the bed. It requires a bit of a hop to climb up, which could be problematic for those with mobility issues. The breakfast was satisfactory.Three juices, milk, coffee, cereal, eggs, sausage, biscuits, gravy, bagels, toast, fruit, yougart and a waffle maker. My kids insist on staying in a hotel with a waffle maker. If there's no waffle maker, they are not happy campers. This was one of the nicest hotels (for the price) I have ever stayed in. Keep in mind that I am fairly budget conscious. I rarely book a hotel with less than a 4/5 or 8.0 rating, but I'm not the type to book a "fancy" hotel for a one night stay. We loved our stay here and would not hesitate to stay there again.

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for the review and we hope to see you again soon.

Great location alongside interstate. EV charging station inop but staff promised they'd get experts in to look at the problem. Breakfast selection a bit limited, yogurt machine was a curious taste. Loved the different size waffle cookers. Would have liked a bit more fruit options.

Peggy M, Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you, and yes we took care of the EV station and know what we were doing wrong. So sorry we could not operate that for you. Next time we know now how to handle it.

Overall- this was a clean hotel, beautiful inside and out. All rooms facing lot have patios or decks for not additional fee. No smoke smell, good breakfast spread and comfortable beds. Pet friendly is a must for us, and we were pleased with provided bags and trash cans in a grassy spot. Hotel had fire pit, outdoor furniture in common space AND on room porches so you can sit and drink coffee outside without leaving your room. Hybrid and electric car friendly as well- charging dock in lot. Well maintained overall. If you are Military, Government, AAA member or a senior citizen your eligible for a discount!! Didn't use fitness room or indoor pool, but checked them out and they were decent too.

Peggy M, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you, come back and wee us again soon.

Chose BW because of the great customer service on the phone from Ms. Tammy when deciding whether or not to reserve. I was not disappointed! Great overall service, budget pricing, great value & pet friendly - yet clean, nice sized room & a comfy bed -- what more can I ask for? My only recommendation - during the busiest breakfast time, a 2nd staff member would be helpful in order to keep coffee & food items replenished. Other than that, I was a happy camper! The Christmas decorations in the lobby were great, too. Will be back.

Peggy M, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for that and we will be doing just as you suggested for the busier months.

Great location, great staff, great room except the design didn't include a closet. Instead a cheap wardrobe was added to the room which had very little hanger space. The ironing board took up half of the space. That's how small it was. On recommendation of staff we dined at the Chop House and a wonderful time there.

Peggy M, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
I know our closet space tends to be small, but glad you enjoyed the chop house we love it there as well. Come see us again soon.

Christmas Eve traveling. We booked the Best Western in Kodak, easy access to I-40. The cost was very reasonable and the service was excellent. The rooms were large, very clean, wonderful bedding and a great stay. The following morning breakfast included eggs, sausage, biscuits, waffles, toast, fruit, yogurt, English muffins, coffee & juice. Upon check in, the young lady was extremely polite and professional. We will definitely use this property again.

Peggy M, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Great hope to see you again soon so happy you had a nice time.

We stayed here as a stop over on a drive to a from another location (so Saturday night and then the following Saturday night). When we checked in the first Saturday night they had our reservation wrong but were able to accommodate us (we had our dog with us and we were supposed to have a pet room and they didn't have a pet room available). We were in the room right behind the front desk and it was really noisy with all the comings and goings of the staff, etc. And the noise from the street was horrible! Traffic racing up and down the street and the trucks were bad. The next Saturday we were given a pet room, more toward the back of the hotel. Not so much noise from the front desk but from other guests in the hall and children running up and down the halls. And of course the noise from the parking lot and the street. With that being said, both rooms were clean and well cared for -- the decor was cozy and warm and the beds were comfortable. The staff was friendly and inviting.

Clean ..big rooms...very good price...not far from the center of action...and near the interstate. Be aware of scammers bypassing the switchboard to your room....offering a 50% discount for card information-posing as the front desk clerks...they do all the hotels in the area..dont ever give out that information over the phone..hang up.

We stayed here while visiting my parents the day after Christmas. We had recently stayed at a “renovated” hotel in November and they just put lipstick on a pig. However, Best Western did renovate this hotel and it looks amazing! We enjoyed our stay very much. One recommendation, don't stay on the first floor; it was kind of noisy. Would def recommend this hotel for the price.

This hotel is very nice.. The part we really liked was it was between Knoxville and Pigeon Forge which was perfect for us.And we were able to back and forth between Pigeon Forge and Gatlinburg and then knoxville

This suite was very nice. The staff was pleasant upon our arrival. Surprised to find a large heated indoor pool. Breakfast was typical of most hotels but the food was fresh and hot items were actually hot. Great coffee.

This hotel is one of the best we have stayed in at Pigeon Forge, Sevierville or Kodiak. Very clean, great staff, comfortable beds, great breakfast. We will definitely stay here again and look forward to it.

No complaints and we would definitely go back. The room was clean, modern and the breakfast was delicious. The pool was great too. I wish we had more time to enjoy the fire pit outside. We were traveling to the Wilderness in the Smokies. We enjoyed the beds better at this hotel. They were much more comfortable.

rooms were super clean, staff was friendly, great location. love the outdoor fire pit. the breakfast was good but not great. still very pleased with the food. would stay here again. I must say that best western has upped their game

I have never stayed at a Best Western before and I have to say this hotel was very nice. It was very clean, rooms were very nice with comfortable beds. Price included free breakfast, wifi and parking. It was very affordable, we even had a dog and they only charged $15 for the dog, which is great compared to other hotel chains. I would highly recommend this hotel!!

My wife and I was in the Kodak - Sevierville area to cist family therefore; we stayed at tgis facility. The hotel is in a convenient location to I40, the Bass Pro shop, Smokies baseball field and, all of the regular shops to visit in Sevierville. Good staff, good breakfast bar and clean rooms.

I had previously stayed in a Best Western Plus here in Summerville, and it was horrible. This Best Western in Kodak was wonderful. Super clean, nice rooms, and great price! We will definitely be back!

The hotel looked brand new. It was very clean and welcoming. The lady at the front desk was very helpful, friendly, and professional. The fitness room was nice. I didn't use it, but I did look at it. I was told about the daily hot breakfast of sausage, eggs, biscuits and gravy, pancakes, waffles, etc. My husband and I had to leave early, so we missed breakfast. There is also an indoor pool with a fireplace. We didn't bring swimsuits, so no pool for us. The room was super clean and the beds were so very comfortable!! The price was right too. If I ever travel that way again, I will definitely make it a point to stay at this hotel.

My family and I went to the hotel and to our surprise everything was wonderful!!!, express checkout was great no hassles, added bonus was a full delicious breakfast free and with the five of us that saved 50 dollars that we used to snowtube in Gatlinburg. The rate was awesome and fit our budget. From now on that will be the choice for us when we go to Gatlinburg and Pigeon Forge.

This is close enough to Sevierville Pigeon Forge area but far enough away from the hustle and bustle. Great location and clean. The staff was friendly. Easy in and out. Lots of good restaurants close by.

We stayed here 3 nights during the Thanksgiving weekend and enjoyed this hotel. The beds were very comfortable. Enjoyed the breakfast next door at Flapjacks within walking distance. Will stay here again next year.

This hotel is a halfway point while traveling to our hometown. It is conveniently located off the interstate. The facility must have recently been renovated because it is not what you think of with a Best Western!!! Everything is modern and clean!! The front desk staff was friendly and accomadating. The room was clean and comfortable. The pool is heated and open 24/7 and there is a lovely firepit out front that the kids loved!!!! A wonderful start to our Thanksgiving holiday!!! We will return!!!

This was a very clean and nice hotel. We brought our 2 dogs with... Very pet friendly but slightly amazed at how LITTLE grass they had for the pets. Will definitely stay again when traveling through/around the area.

From the time I walked through the front doors to the minute I checked out was one of the best experiences I have encountered at a hotel. Starting with the lobby and ending in the room everything was impeccable. One of the nicest rooms I have stayed in lately. However, the staff is what really makes this hotel click. Christy at the front desk is simply amazing and very charismatic. She alone, because of her warmth and give a care attitude about the guest, is why I stayed a second night, If you are in their city and need a place to stay, you definitely cannot go wrong with this hotel and wonderful staff.

Honestly I was surprised by this Best Western! It was clean, the Staff was friendly and the location was perfect if you are planning a trip to Pigeon Forge or Gatlinburg. We have stayed at some awful hotels so I just assumed all hotels were at the same standard. But this one was amazing! From the moment you arrived in the parking lot, you could see the work and effort they had put into the hotel. The lobby was very welcoming as was the staff. The room was very clean and seemed to have high end finishing's. Our room had a king size bed with a balcony, and was right beside the elevator. We never had a problem with the noise. We really enjoyed the fire pit area late at night. I was very impressed with my stay at the hotel. Price wise, it was very reasonable. My husband and I would honestly drive the 4 hours to Kodak just to stay in this hotel again!

You could tell they were one of the newer places and it was very nice and clean....The smell was very nice and the staff were very friendly....The pool and breakfast room was nice.....The fire pit was a welcoming sight at night.....The breakfast room and food was very nice....

We needed an economical, pet-friendly hotel near Pigeon Forge, during the high season. I thought, "Good Luck!" since I figured everything would be booked except the dirtiest places. The reviews for this hotel were very good, but I was afraid it was too far out from Pigeon Forge. However, this was not the case at all! The hotel is only minutes from the Parkway, and then a straight shot into Sevierville, Pigeon Forge, and Gatlinburg. Check in was a breeze, and they let us check in at 11:30 a.m. at no extra charge since the room was already clean. And it really was clean! The room was spotless and very comfortable. It was also very quiet. We were right near the stairwell and the side entrance with ice and drinks, but we never heard any noise from inside or outside the hotel. The indoor pool was warm and big enough for real swimming, and there were pool towels so we didn't have to use up bath towels. Breakfast was delicious! Pancakes, waffles, cereal, eggs, sausage, biscuits, gravy, oatmeal, muffins, fruit, yogurt, juice, coffee -- everything you could possibly want! The staff was very friendly and seemed to sincerely enjoy helping guests -- old and young, two- and four-legged. We will definitely be back! I just wish we could take this hotel with us everywhere we travel!

Room was very nice. Paper thin walls. We could clearly hear people talking in the halls. We also were on the ground floor of a parking facing room. Car headlights shown all over the room and we could hear everything outside. Won't stay here again. Also was given the impression they don't like people who don't book direct. I was told my provider (Booking.com) cancelled my reservation and they had not. Front desk acted as though I should just leave.

Peggy M, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
I am truly sorry you felt this way and was treated this way. This is not at all how I want our guests to feel when leaving our property. I hope that you will decide to try us again and we can make sure you are in the back of the hotel where you will not hear so much of the road noise. We welcome all bookings to our property and everyone should be treated the same and I am sorry this did not happen. I will speak with my staff so that this never happens again. If you decide to come back and try us again to see we truly are better than this please call me directly to assist you in booking a discounted stay.

Stayed here 3 nights while in Sevierville region. Rates were very reasonable. Good complimentary breakfast available daily. Used Fitness Center but Swiss balls under inflated making them useless. Did use Business Center without difficulty. Free coffee/tea in lobby all the time. Thermostat in room didn't seem to be functioning properly- couldn't get room warm enough at night as cold spell descended. Has nice outdoor firepit and indoor pool and each room has nice little outdoor sitting area. Very close to I-40 so traffic noise of trucks as welll as sirens disturb your sleep.

Peggy M, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
I'm sorry your sleep was interrupted the noise can be hard to over come. We hope to see you back again soon when you do come back we can put you closer to the back of the hotel where the noise is less noticeable. Thank you for visiting with us.

Need I say more? Bugs everywhere, we got another room that had bugs too. Staff was nice, she tried to help but the house keeping didnt clean the rooms properly. Breakfast was good, but we couldnt wait to get out of there. Will not go back

Very satisfied with the Best Western in Kodak, TN. Would stay there again. The rooms were clean and the staff was helpful and very friendly. Great coffee and continental breakfast too. Thank you Best Western.

Stopped in for a night on the road. For what you pay, this place is fabulous. Great amenities, very clean, and friendly staff. It was better than Marriott, Holiday Inn Express, and doubletree's that I have stayed at. Will stay again.

There is absolutely nothing wrong with this place. I am a return customer and will use this hotel again. Comfortable bed, nice bedding, good TV, clean room and everything works. Decent water-pressure in the shower. Reasonably priced.

Hotel was very new and very clean. Loved my balcony room. Price was low based on the quality of the property overall. Convenient to Interstate and several shops and restaurants near by. Will definitely stay again if in the area and recommend to friends and family.

Our experience at this hotel couldn't have been better. Right at check-in we were greeted warmly, and shown to their excellent fire pit to relax while one of the staff offered great advice on where to eat, what to see, and where to shop. Couldn't have been more professional, and the decor of both the room and lobby were great. Bonus points for 24-hour heated indoor pool and fitness center.

Quick stop on our way to Gatlinburg. Wishing now we had booked more nighys. Front desk staff was wonderful even at late arrival. 24 hour pool, fire pit and gym was nice and clean although we only looked around. Big beds were very comforrable although a bit forner than I prefer. Updted bathroom and lots of space. A great deal for the price.

Nice, clean updated rooms. Location very convenient and easy to access from interstate. Continental breakfast was great! Will definitely be staying here again! Next time we will check out the fire pit!

The employees were very welcoming and I sensed they were happy to see me. Their exchange with other guests likewise. The few questions I had were answered with much enthusiasm and correctly leaving no confusion with the directions.

I will recommend Best Western to friends and family, very clean and newer nice size rooms. The staff were kind and helpful. Nice fire pit outside, indoor pool, gym. Convenient to all the places we visited.

Neat and tidy, newley remodled and could smell the newness when we walked in, nice staff they want to do whatever they can to make your stay great, breakfast was good, clean, beds were comfortable, all was well except seeing hair on the towels not sure why there was hair on almost everyone of them. But besides that I would reccomend staying there and would come back.

Nicely renovated. Rooms are spacious and comfy. Very quiet except for somebody's unruly kids screeching through the hallways. It's a hike into Pigeon Forge and Gatlinburg from here, but mainly because of the traffic congestion. Noticed a nice firepit outside for guests. They had a comfy little lounging area in the lobby with a couch and tv and a couple computers for guest useage. Staff was friendly. Check in is at 3:00 pm and we arrived at 2:30 - could not check in. After a 12 hour drive, it was a bit frustrating to have to wait that extra 20 minutes it took to complete the room cleaning. Same old continental breakfast offered - muffins, bagels, cereal, fruit, etc... We stayed here as a side trip on our way to North Carolina. The road outside the hotel is extremely busy and appears to be a main trunk into Pigeon Forge. Coming and going from the hotel here is not a cake walk. However, it is away from the circus of Pigeon Forge and all it's trappings, so just that alone makes it a more quiet place to stay and relax. We give it a 90% satisfaction score.

It was very clean, newly renovated. Close to the Interstate, has a firepit, swimming pool. The staff was friendly, helpful and nice. The bed was so COMFORTABLE!!! The food was at the right temperature

We stayed on the 3rd floor - hotel was quiet and updated nicely. There is a 'little' bit of road noise, but nothing to cry over - it's next to a highway - to be expected. Check in was friendly and quick. Hotel was clean and looked nice. Room was in great shape overall. Parking was fine even on busier nights. The breakfast area is a bit small - and like another reviewer said a bit on the carb offering side, but was well stocked. I will state the lady running the breakfast bar was AWESOME and SUPER friendly. Job well done - we felt right at home. We did not use the pool, but it looked nice and clean. We did not use the internet - don't know how it was. Only complaint - and we could have called and fixed this - so it's EXTREMELY minor in nature - just a notation really, we needed a new ice bucket liner - but it never got replaced in 4 days while we were there. We just used a gallon ziplock we had on us. However, housekeeping did a nice job with the room each day - so we weren't upset and we know we could have called - just noting so management can remind them to replace it as part of their process. Great stay overall - we were very happy with the hotel and would return.

My wife and I stopped in this Best Western late at night. The first thing we saw was a big sitting area with a gas fire blazing. I thought that was pretty cool. We checked in after midnight and had no issues. The woman at the desk was very helpful. The room is pretty big and very clean. The bed was very comfortable too. Overall this hotel is top notch in my book. I highly recommend it.

Good location, quiet, friendly staff. Enjoyed our stay until the morning we were packing to leave and a large crawling bug came out from behind the tv. Not sure what it was. We informed the staff before we left. So was glad to get out of the room.

Peggy M, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
I am so sorry that happened to you, this time of year we do have what are called stink bugs and they come in on anything and everything. They are hard to control for everyone in the area. I thank you for your review and I would love for you to give us another try to see that is not a normal thing here for us feel free to call and ask for me and I will give you a discount on a future stay with us.

great place to stay. The fire pit was excellent. Close to all areas, price was excellent. All the folks I worked with went above and beyond. We stayed in a Handicap room my wife has COP and she loved it there.

Peggy M, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for your review we hope to see you again soon.

excellent staff and convenient location....always a pleasure to stay at this location since they have reopened....renovation provides some of the better accomodations in the area and access to the sights and attractions in the smokies

OK, let's get to the not great moments first, they were tiny. Upon entry, nobody in sight and no bell to summon an employee. I called the hotel from my cell phone and as the hotel phone rang, an employee came to answer it. No problem. Our room on the 2nd floor midway sounded as if the person above was taking a looking shower, very noisy. Turns out it was the laundry room above us. Back to the lobby for a new room. No problem.The next morning the password no longer worked for the free internet. No biggie. But, the hotel looked great as did both rooms we visited. As stated by others her, the beds were comfortable and high. (Be sure to read other comments about the high beds), clean quiet, no closet, but a wardrobe...mid level height that you might wish was taller. Overall, very satisfied. You'll be too.

This hotel was wonderful. Everything was new, the beds were very comfortable and although limited, the breakfast was acceptable. The coffee was great. We were on the first floor but the room still had a small balcony area with a couple of chairs. It was a very nice touch. I really could not more strongly recommend a moderately priced hotel that allows dogs in the USA.

We stopped here last night on our way to Asheville and were very pleasantly surprised. We were greeted by Courtney and Ashley upon checking in, who were very friendly and helpful. Our room was spacious and extremely clean and quiet. The bed was hands down the MOST comfortable bed in any hotel I've been to. Was sorry we only spent one night here. Planning on visiting the area in the future and will definitely be staying here!!!

As a woman single traveler my main objective was safety- I didn't expect swanky also! The property is very well cared for - not just your standard hotel top-coat. Everything was really really nice. I even received a call earlier in the day to confirm my info so that check-in could go faster. The rates are really low for the quality of room. Don't expect soft luxurious towels or swanky toiletries though. But the bed was great!

Carpet stains upon check in - housekeeping did not: replace used cups, replace bath mat, refresh ice bucket, vacuum floor - pet potty spots sparse and inadequate - parking is narrow and crowded - desk staff very nice and professional

mrneelp90, Guest Relations Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at . Sincerely, 43185 Property Best Western Sevierville/Kodak Inn

stayed here for the night came down just to get away for the weekend and eat. price was reasonable and the rooms was very very clean bed sleeps great bed was a little high off the floor wish me and the wife would have taken advantage of that but she said no. next time we stay. it be game on. still great stay clean hotel will be back.

We enjoyed our visit. We wish we could have stayed longer. It was near Gatlingburg but we didn't have the business of Gatlingburg. If you want to visit this area Best Western would be ideal. I have stayed in Motels a lot more expensive that weren't near as nice.

The front desk lady named Tammy was the best. Couldn't have asked for better. After a long day of riding on a motorcycle she made our stay very easy and pleasant. Thank you again. We would definitely stay at this hotel again and recommend it to anyone in that area. Very nice

The stay was awesome and they have a indoor pool Wi-Fi fitness center fire pit and the staff was amazing and very helpful I will be going to stay there again can't beat the location close to Gatlinburg and pigeon forge and interstate

I was apprehensive about staying here but I was very pleasantly surprised. The hotel is new and very clean. The rooms are spacious and decorated nicely. Our room had a balcony where we sat and enjoyed the night. There is a fire pit also. I really enjoyed staying here and will do so again.

This hotel is the most modern, cleanest, well-designed facillity we have stayed in regardless of price. Staff is excellent and responsive.Its location is easy-on, easy-off the interstate (I40) within blocks of gas and great restaurants. It is the entrance to the Great Smoky Mts. Natl. Park.

This was our second stop on our ten day road trip. Really nice hotel in a pretty area. The room was ready upon our arrival. The staff was friendly to us (there were a LOT of people trying to get a room for a night as it was the night before the eclipse and it was also a NASCAR weekend), and the outdoor fire pit was adorable. Our room was clean and big enough for the 4 of us and ALL our luggage. My 12 year old enjoyed sitting on the patio outside the room. The kids loved the indoor pool with the open air feeling (they had the windows open). The breakfast in the morning was kind of ... blah, but we had other breakfast plans so we didn't mind. If we are in the area again, and we do plan to be, we would definitely book here again!

We had a pretty good stay this hotel. Friendly staff, spacious n clean-for most part-rooms. Nice decor, pool/fire pit, and small fitness room. Breakfast items weren't really stocked. Only real negative was i received a call saying that the towels were not in the room when housekeeping arrived. But were later "found..."

Great hotel. The staff was extremely friendly. Everything was clean. The indoor pool was relaxing: loved that it never closes. Sat outside on patio and enjoyed the fireplace. The breakfast could use a little more something.

After having difficulty finding a hotel to accept pets in Knoxville, we pulled off I40 and took a chance at this Best Western. Fortunately they did accept pets and I was especially happy after seeing our accommodations. The front staff was pleasant and helpful, the lobby was clean and beautifully decorated. We were given instructions on the facilities and recommendations for local dining. The room was beyond expectation, obviously this is a newer hotel the furnishings were modern and comfortable. Everything was clean and pleasant smelling. The beds were comfortable, , we had an outdoor patio. The breakfast are was well maintained and served the usual food items. In regards to a pet area, there was not a grassy area, but when I am traveling with my pet, I look for a hotel that will accept pets, is clean and offers what I need. Very few hotels accept pets now and this hotel exceeded my expectations.

Our stay at this Best Western met our needs. We found the room to be updated, clean and quiet. Hotel is convenient to interstate and you will find many restaurant options, especially if you make the short hop in to Sevierville. Our dog traveled with us. Unfortunately, this hotel provides very minimal area for dogs to do their business. Highly doubt if I would stay here again, as many other hotels now offer better service areas for our four legged buddies.

Will definitely stay here again. Spacious clean room. Everyone very pleasant and helpful. Great rates and the restaurant next door was excellent. Flapjacks pancake cabin great location. Easy to get to Fire pit is a nice touch. And the pool is great

Clean, friendly, good place for quick overnight stay. Just traveling through; would certainly consider for longer stay! Plan to stop here often as I will be making this trip to see my kids and grandkids now that I have retired!

We stayed at Kodak Best Western because it was convenient to our house hunting area and reasonably priced. The hotel was very clean and newly renovated. Pool was nice and we loved sitting out by the fire at night with a glass of wine to relax at days end. Met some great people that way. Breakfast was good but could use a few more hot items, eggs and sausage or biscuits and gravy would be nice. Very friendly and helpful staff. We'll stay here again when we come back for closing.

One of the best BEST WESTERN HOTELS that I have stayed. The location is so perfect right off the hwy exit. There are plenty of restaurants close by. The hotel is fairly new so your room is just beautiful and so clean , the shower was great. The breakfast bar had the best selection ever. I will stay at this hotel again, I highly recommend it !

This stay in general was very nice! The room was very clean and looked very nice. Had ample room to move around. Highly recommend this hotel. The only downfall was the seating area for the complimentary breakfast, there just isn't enough space. Outside of that we had a great stay and would stay again if in the area.

Staven H, Manager at Best Western Sevierville/Kodak Inn, responded to this review
Thank you for your response as it is important to us! We love to hear that our guest had a pleasant stay with us here at Best Western. We hope to be your hotel of choice if you are in the area again and hope to further improve our property! If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Thank you again, and we appreciate your loyalty to our brand. Sincerely, Jessica Montgomery Assistant Manager 43185 Property Best Western Sevierville/Kodak Inn

excellent Best Western. Was traveling with my dog to the eclipse in Spring City, TN. The hotel is conveniently located off of Rt 40 on rt66. the directv service and wifi were really nice. everything in the room worked well. only thing i didn't really like was the fence outside the room on the patio as I couldn't get my dog in and out of the room without going through the corridor of the hotel. I am a big fan of Best Western when traveling with a dog.

Staven H, Manager at Best Western Sevierville/Kodak Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Thank you again, and we appreciate your loyalty to our brand. Sincerely, Staven W Hodge General Manager 43185 Property Best Western Sevierville/Kodak Inn

Great hotel to stay at. It's close to I-40 and Pigeon Forge, and a short drive to Gatlinburg. The cost was lower than the online rate for the location in Pigeon Forge. Large, clean rooms and a quiet A/C unit. Only complaint was the continental breakfast not having any real protien options, other microwavable sandwiches.

Staven H, Manager at Best Western Sevierville/Kodak Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Thank you again, and we appreciate your loyalty to our brand. Sincerely, Staven W Hodge General Manager 43185 Property Best Western Sevierville/Kodak Inn

I can't say enough about good things about this hotel. The staff are friendly and helpful. We arrived at 11:00 at night and they were smiling and pleasant. We sat outside at the fire pit to relax after our long drive. The pool looked nice but we didn't have time to use it. The hotel is decorated nicely and is spotless. Tweeds are very comfortable. Also is convenient to the highway. Stay here!

Staven H, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Thank you again, and we appreciate your loyalty to our brand. Sincerely, Staven W Hodge General Manager 43185 Property Best Western Sevierville/Kodak Inn

Stayed here twice. Both times check in staff was very accommodating and helpful. I will definitely stay here again. This appears to be a new hotel and is well located off of interstate. Room was spacious and quiet.

Staven H, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Thank you again, and we appreciate your loyalty to our brand. Sincerely, Staven W Hodge General Manager 43185 Property Best Western Sevierville/Kodak Inn

Service was great. New equipment in fitness center. Swimming pool is also great - loved pool open all day. The fire pit was wonderful. Tami was very helpful. The lady at breakfast was pleasant. Love the express check out.

Loved our stay here. Very clean and could tell that it was newly renovated. I asked where the fitness center was, since I had been sitting in a van all day. Not only did the friendly front desk person walk me directly to the fitness center, she got up on the elliptical to show me how to work it :) The pool was a huge hit with the kids who had also been trapped in the van all day - perfect temp. Very nice breakfast, super helpful staff, fire pit in the evening was a nice touch. Would recommend this place for sure!

This was a very convenient stop for us and the price was good. It was on the way to Pidgeon Forge but a little cheaper than what you would find there. The place looked brand new. I would definitely stay here again.

We stayed here for 1 night the rooms were clean and recently remodelled we have a corner room and it was quite. There was a fire pit and pool open 24 hrs. We did not take advantage of them but all areas were clean the mining breakfast was standard and well maintained . We would stop in here again.

This was our first time at this Best Western normally we stay at Plaza Inn further into Pigeon Forge. We stayed for one night and this was a nice hotel. Very clean. Small indoor pool but very nice overall.

The Best Western in Kodak TN is one of the best hotels I've stayed in this area. Clean, updated, comfy beds and rooms are large. Very well maintained hotel. Location is close to highway and a short drive to all attractions.

A clean, well-run, and up-to-date place to stay - very enjoyable. My wife was pleased with the rolled fluffy towels abundantly supplied in the vestibule below the sink in the bathroom. It was a high-class, comfortable and clean room. The beds were extremely comfortable and served us well.

I am very hard to please when it comes to hotels, mostly because Im a clean freak. This hotel was wonderful! Check in was a breeze, sweet girls working. Room was spacious, CLEAN, and a nice lay out. All staff was friendly and nice, gals at the breakfast area were wonderful. Housekeeping staff were fantastic. Something i love is when they make your beds and include your kids stuffed animals and blankets. They did this here and only have ever done it at 1 other hotel we have stayed at in 10 years. It makes it feel so much more like home. Well done to the entire staff on being sweet, kind and keeping a clean, comfy hotel! We will be back and if all Best Westerns are like this we have a new favorite chain!!

The folks at the desk were super friendly & helpful. We loved being able to hangout around the fire pit while the kids went swimming. If you're not looking to stay right in town, you definitely can not go wrong staying at this Best Western.

This hotel is clean and had no bugs. Unfortunately, this is something we all need to be looking for when checking into any hotel. This best western has a great staff, they are friendly and helpful in every way. Everything looked nice and clean. The breakfast was very good. The fire pit is lovely at night. The pool is also clean and open 24 hours, which was perfect for kiddos.

Was nice and clean for at BW. Only stayed 1 night but it was great. The breakfast could have been a lil better but for the price it was great. Will lool forward to staying again in the near future. TY

, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Thank you again, and we appreciate your loyalty to our brand. Sincerely, Staven W Hodge General Manager 43185 Property Best Western Sevierville/Kodak Inn

Booked this hotel for our baseball team. The hotel is in great shape. We loved the fire pit. We were offered and amazing rate and couldn't have been more pleased. Jessica was delightful to work with and I appreciate all her help and efforts during our booking process. We would stay here again if in the area. Our entire group was pleased.

Staven H, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Thank you again, and we appreciate your loyalty to our brand. Sincerely, Staven W Hodge General Manager 43185 Property Best Western Sevierville/Kodak Inn

We had a very nice stay!!! Would definitely stay here again!! The beds were very comfortable!! The room was clean and the employees were very nice and helpful!!!! It was in a great location and easy access!!!!

Staven H, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Thank you again, and we appreciate your loyalty to our brand. Sincerely, Staven W Hodge General Manager 43185 Property Best Western Sevierville/Kodak Inn

Pros and cons. The staff when checking in were very friendly. Room was nice and beds were comfortable. Read a former post and laughed at how they wrote about cleaning people not restocking in room coffee supplies and then ours wasn't restocked so we felt the same way. Cleaning was ok daily. Shower wasn't cleaned and bathroom floor wasn't swept. Mentioned something as a fyi to front desk. Breakfast was fine. Good selection and friendly staff. Plenty of space to eat. Liked the convenience of the hotel to attractions. You don't get caught up in major traffic issues getting in and out. Nice indoor pool area also. All in all would stay here again. Too bad were not beer drinkers as last occupants left us some bud light in the fridge,lol.

Staven H, General Manager at Best Western Sevierville/Kodak Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Thank you again, and we appreciate your loyalty to our brand. Sincerely, Staven W Hodge General Manager 43185 Property Best Western Sevierville/Kodak Inn

Excellent stay!! We will definitely be visiting again. The hotel was in excellent condition and the rooms were fantastic. We had no issues whatsoever during our stay. The front staff and cleaning staff were very accommodating.. Thank you for a wonderful stay!

The bed was uncomfortable to me but other family members had no problem. We decided to stay an extra night and this was easily taken care of. There is a FlapJack pancake house right next door and the service there was excellent as well. I recommend this hotel highly.

We spent two nights here. It's very convenient to I-40 as well as the attractions of Pigeon Forge/Gatlingburg. Just a short drive to the outlets and plenty of great restaurants. The property is away from the hustle and bustle of staying on the parkway. You can take a nice drive to town and park and ride the trolley if you wish. The rooms were nice and the entire hotel was superb. It has been recently remodeled. Would definitely stay here again. The staff was very courteous. Easy in and out as well.

We go to Gatlinburg/Pigeon Forge every year. This was our first time staying in Kodak because it was a last minute weekend getaway. This hotel is small, but nice. Good rate for last minute. The indoor pool was very cold, but the fire pit patio is very nice. The room was nice and clean too. We didn't eat breakfast there, we always eat at the local restaurants. Very nice in Kodak. Some traffic going into Pigeon Forge and Gatlinburg

We stayed for 5 nights. Clean & spacey rooms. We Loved having a balcony off of every room. Fire pit at night and swimming area is indoors for rainy weather. The staff are a great example of southern hospitality. Greeting with a smile and asked how we were doing. They were able to give advice in places to visit and eat. Only don't fall of this stay was there are no microwaves in the rooms (only a fridge) and the breakfast is carbs galore! Waffles, muffins, cereal, hardly any protein. Hard boiled eggs and yogurt was it. Of course it had a flap jack pancake cabin right next door that is awesome. The workout room was great as well. Could have had a fan but it was nice to have yoga mats and dumb bells. (Not just a treadmill and a elliptical.) Thank you for the stay at a awesome rate!!! Keep up the great work!

The room was dirty and the staff was not friendly... the pool has all kinds of hair balls in it... the room had a awful odor and 1/2 the light did not work... the water pressure was awful and overall experience was awful

We were very impressed with the hotel. Very clean, modern and updated. Not what I was expecting from a Best Western that I remembered from years past! We will definitely stay here again if we are ever in the area. Surprised at the reasonable nightly rate also!

Customer service was terrible. Steve the general manager was rude and wouldn't take ownership for his employees mistakes. Terrible sewer smell and our toilet was clogged up. Wouldn't even look to get is another room. Lots of water in hallway from the bathrooms leaking you had to walk thru. Bugs in the pool. They didn't make our beds. Someone is going to be burnt because there are no sleeves for the coffee cups. Will never stay here or recommend this place to anyone. The only good part was the fire pit.

BestWesternHotels, Corporate at Best Western Sevierville/Kodak Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

Room was clean and cool with firm mattresses, nice smooth bedding, good strong shower, good TV that can connect with DVD player etc. This hotel is located ideally for those that like the big flea market in Sevierville. Everything works and is nice. It has recently been remodeled.

Great hotel, very recently updated. Everything was new, and clean! Would definitely recommend. Not a far drive into pigeon forge. Nice indoor pool, with a fire pit right outside. We will definitely be back!

This hotel looks recently updated. My room is gorgeous. The whole place smells nice and new. The pool is very nice and clean. It is heated with windows all around for light and breeze. The front desk has been very nice. I'm extremely pleased and will definitely stay here all the time.

This is a nice, clean, new or newly renovated property that is very economical if you don't mind a 20 minute or so drive into Sevierville. Unfortunately if you have a family member in a wheelchair it is not so good. First the beds are higher than normal height which, while being fashionable and trendy, are extremely difficult to get in and out of if you are normally in a wheelchair. Second, the shower is a roll in shower which is good however, it is not so good when you try to use it. There is no soap dish in the shower to place your shampoo and soap. What they expect you to do with the soap and shampoo is a mystery. The shower head is not a removable hand held or adjustable mount like most other accessible showers but rather a "rain shower" style fixed head which again, while again certainly fashionable, requires you to turn on the water and adjust the temperature then turn it off and wheel the wheelchair into the shower to transfer the occupant to a shower stool placed immediately under the shower head then turn the water back on and hope to hit the right temperature and not freeze or burn them. Of course, with the shower constantly on the person it is difficult to accomplish tasks like shampooing or washing the person as the water is constantly on or you go through the shower on, shower off routine again. All this comes under, "What were they thinking?" as the designers were absolutely clueless. They should spend some time with handicapped people or, better yet, duct tape a variety of leg and arm combinations to restrict their mobility and navigate the room and shower in a wheelchair to get a feel for what works. Generally, the room service was spotty. There was a half roll of TP with no spare when we checked in. The next day all the used soap and shampoo was removed but no replacements were provided. The the in room coffee service had three packs of decaf and one regular coffee. The coffee maker was not cleaned and no more coffee or cups were provided but we did get a spare roll of TP and new shampoo and soap. I guess that was a moral victory of sorts. Lastly, the coffee in the lobby was from a machine and was awful, to say the least. I've had serviceable coffee from machines in hotels before but this wasn't close to anything remotely resembling coffee. The breakfast was minimal, hard boiled eggs, some fruit, cereal some bread and a waffle machine.

BestWesternHotels, Corporate at Best Western Sevierville/Kodak Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

Warm reception at the desk. Cozy gas fire pit seating to enjoy the evening. Freshly redecorated lobby and rooms make it s brand new hotel! Sink area in the room is separate from the tub & toilet. Exhaust fan to keep the steam at bay. Close to the highway and a pancake house is next door.

My husband and I were on our return trip home and stopped for the night. The hotel was very clean, staff very helpful, as we were trying to locate a nearby point of interest. The room was great, and the bed very comfortable and we both had a wonderful night's rest before continuing the journey home. For the price, you just can not go wrong! We have stayed at more expensive hotels and not had any better experience and paid twice as much!. We would both definitely recommend BW to stay for the night or longer!

You never know what you're walking into when it comes to hotels. I was beyond happy with our experience. Other than slow check-in, the room was clean. It almost seemed/smelled newly renovated. We would definitely stay here again.

Other than the slow check-in, this hotel gets 5 stars. You never know what you're getting into with hotels and I was super happy about how clean this one was. It's almost as if they renovated recently, which is possible. The city lost power and the front desk was light-hearted about it. It was nice that we could still get in our room even though the power was out.

My family loved this hotel. Everything was CLEAN! The rooms were very spacious and we loved the balcony. Pool and firepit area was very nice also. The breakfast room was immaculate with nice ladies there to help. We will be back soon!!

Wonderful place and very satisfied with everything. Wonderful staff, very clean, most updated place I have ever stayed. Very reasonable priced and very convenient to everything. Beautiful fire pit outside with chairs!!

My family visited the Gatlinburg area for a long weekend and were looking for a hotel close to 40 as we were going to be arriving late and didn't want to drive any farther then wee had to. After checking reviews on hotels in the Kodak area I decided on the Best Western. This hotel exceeded all of my expectations for this chain. Very clean, modern amenities and grounds. Check - in was a breeze and we were greeted with smiling and welcoming staff. Our room was fantastic! Very roomy, amazing beds, private balcony and great restroom and shower. Everything about our stay was perfect and would not hesitate to book with them again!

Just stayed here last week. It was completely remodeled very clean. The staff was nice new beds very quiet. The only thing that was lacking in my opinion was the breakfast very basic but for the price I would definitely stay here again.

Decided last minute to go watch a Smokeys baseball game. We wanted to stay near the stadium for just one night. Found the Best Western in Kodak. Brand new hotel. Great location to I-40. Clean spacious room with a modern feel. Staff was friendly and informative about the pool, fitness center and outdoor fire pit. We will return.

Best Western Hotel is the best hotel I've stayed in that actually shown pictures on there websites that's accurate. The rooms were so beautiful, clean, and staff was nice and helpful. Also, did I mention affordable.

I remember seeing this hotel in past trips, now it has an entire new look outside and inside! Rooms are huge, great king size bed that is amazing. Bathroom and shower is full tile and perfect for someone that is taller such as I am. I'm traveling to this area a few times a week so I will definitely be staying here again.

I was at this hotel with my two granddaughters and had one of the best stays I have experienced We went to Dolly Wood and this location makes the trip so easy. After we came out the area has everything that you need and is a lot less congested. The indoor pool was great and the fire pit is a great plus. The room was in great shape. The new lighting around the beds was great to read by. The staff Kristin and the manager Staven were very friendly and helpful. The breakfast bar is different from what I am used to but it was OK.

Very professional and friendly staff! Heated indoor pool was great and outdoor fire pit was a plus, and we used the fitness center to the fullest. Great location for travelers passing by, Returning soon!

Jessica was a pleasure at check in very welcoming and Steven couldn't have been nicer when I checked out. Both were conversational and knowledgeable of the area and just made you feel like family coming for a stay. Will definitely recommend to anyone coming to the area

The staff was amazing! They were so friendly and willing to help with anything I needed! They truly accommodated me. Along with a friendly staff, the hotel it's self was awesome. Very clean, well kept, and new! The beds were incredibly soft, great wifi, and great breakfast! Location was also good. Great restaurants and sights to see all around. Overall, I was so pleased with my experience. I would definitely recommend and I will going back soon!

Hotel was right off the interstate .The breakfast was great and staff was friendly and helpful. Room was clean and looked really new. My family and i enjoyed fire pit at night it was amazing. we will definitely recommend and return soon.

I recently stayed at this new property and it was beautiful. The rooms were nicely decorated and the bed were so comfortable. The breakfast was great also with waffles and selection of yogurts. Our family really enjoyed the pool and plan to return very soon!

Staff was very friendly at check in and check out but this was the only thing about the stay that was a pleasant experience. I was told that it was the hotels opening day upon booking and that the hotel offered 24 hour access to a heated indoor pool, outdoor fire pit, WiFi access, breakfast included, and workout facility. This all sounded very accommodating and I was pleased that I would be staying in a new facility that had just been renovated. Upon arrival I called the front desk to ask where I got pool towels as I wanted to take a swim and I was informed that the pool wasn't opening for another 24 hours as they had just treated it. When the pool was finally opened I went by to check it out prior to suiting up and I found that the pool was cold as ice when I was originally told it was heated so I didn't swim during my stay to say the least. Also the breakfast was less than appealing and I had to eat elsewhere to get full as the only protein option was cheap yogurt. The room seemed nice enough but upon showering and using the sink I found that there was no water pressure and the temperature was barely luke warm so I kept my showers as short as I could because it was freezing but it took forever to rinse the shampoo out of my hair because of the lack of pressure. Lastly sleep was an issue as the walls are not insulated well so you can hear staff and other guest conversations clearly and I had a door outside of my room that didn't have a latch that the wind kept blowing open and closed each night keeping me awake as it slammed shut. For the price I didn't think the hotel amenities offered $100/night stay quality personally but you be the judge of that if you give them a shot!

Great looking place stayed 3 nights was clean neat loved it had a issue with hot water but the manager did all in his power to correct it very happy with our stay wifi actually worked unlike most places beds was very nice and slept wonderfully

drink's are a lil pricey , take ur own . but loved the room and atmosphere , will be back for christmas :) nice people at front desk and located near 407 :) :) verrrry affordable !!happy holidays everyone

I would not stay at this hotel again if it was the last place with a room for 100 miles, I would rather sleep in my car!!! I had read the reviews on here and was in hesitant about stay but decided to keep the reservation anyway since we were in such a pinch for a room. I had asked for a ground floor room due to the fact that two members of our party have health and ambulatory issues, but we were instead put on the third floor, while there was a elevator in the event of a fire it would be difficult for those people to get out, well at 1:30 in the morning the fire alarm went off, and we could not tell if it was an emergency, lucky it was not, but we were not appologized to by the staff at all or nor did they even recognize that it had happened. While sitting in the room at night we looked over near the refirgeratior and saw 2 roaches crawling on the fridge. we immediately killed them, as the night went on and into the next morning over 25 roaches and other bugs were killed in our room!!! This was unacceptable. So frustrated with this place they need to exterminate and consider knocking it down and trying again.

This place doesn't even deserve 1 star. This is just an awful place to visit. The smell was so nauseous. The bedding had such a foul smell to it, that we couldn't even use it. We used the sheet only. The floor was dirty, my daughter took her shoes off & walked from the bed to the patio & her socks were black. The few other families that blindly booked this awful place thought it would be fun to slam doors all night, when I called the front desk, I was told "there's nothing I can do". We couldn't stand the nauseous smell any longer & didn't even finish our stay there. Also, stay away from the vending machine on the 2nd floor, everything in there expired in August & October 2015. It's obvious they change the name of the hotel frequently. The cups inside room say Ramada & the other things say Motel 6. Run! Run as fast as you can.

Not only sid the fire alarm go off.. you couldnt hear it in half the rooms.. we all would have burned up has it been a real fore...Is it really too much to ask to put a fitted sheet on the beds? Or get more than one towel.. the free breakfast included a box of donuts and coffee.. we were hoping to get in the pool.. which is the only reason we booked this hotel.. and the pool is closed.. everything does still say motel 6... there is great potential for these to be nice.. but there's very little effort, time, or money put into making it a decent place to stay.. I advise you to STAY AWAY from this place.. days inn is across the street and way nicer.. same prices..

The smell in this hotel is nauseous. The room smells exactly the same, we had to leave the balcony door cracked at all times because the smell is so bad. It's extremely dirty. The bedding smells something awful. We prepaid in advance, so we are stuck here for the remainder of our trip. We dread having to come back here at night. There was hair all in the bed. This building is in a massive need of upgrades. & do not eat from the vending machines, we found that most everything is expired! Save yourself some nausea ....keep driving.