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Best Western Hotel Toni Inn, Pigeon Forge

4.0/5  - basé sur 1430 notations.
3810 Parkway, 37863-3816, Pigeon Forge, United States - Ver el mapa

Tanto si se encuentra aquí durante su viaje para visitar las Great Smoky Mountains, Dollywood/Splash Country, The Dixie Stampede, The Island, el Museo Titanic, el Teatro Country Tonite, el Museo de Cera de Hollywood, la Old Mill, Flyaway Indoor Skydiving, MagiQuest, Wonderworks, Rafting o Smoky Mountain Ziplines, nuestro hotel de Pigeon Forge goza de una fantástica ubicación para desplazarse por la región. El Parque Nacional de las Smoky Mountains se encuentra junto a nuestro hotel de Pigeon Forge y nuestra ciudad alberga también numerosos eventos anuales con gran asistencia de público. Los eventos Annual Mountain Quiltfest, Dollywood's Festival of Nations, Barbeque & Bluegrass, National Southern Gospel Celebration, Harvest Festival, Christmas Festival, Dolly's Homecoming Parade, Spring Pigeon Forge Rod Run, Shades of the Past Rod Run, Fall Pigeon Forge Rod Run, Smoky Mountain Camp Meeting y Pigeon Forge Winterfest se encuentran entre los principales de la zona. La zona acoge varios retiros espirituales durante todo el año y nuestro hotel de Pigeon Forge es el lugar de alojamiento escogido por numerosos grupos. Desde celebraciones nupciales hasta fiestas de cumpleaños, nuestra magnífica ubicación, nuestras tarifas y nuestra fantástica relación calidad-precio nos convierten en el lugar idóneo para su estancia. La piscina y la bañera de hidromasaje son el lugar perfecto para relajarse y acumular energías para otro día cargado de aventuras. Los huéspedes podrán escoger entre una gran variedad de vibrantes excursiones y recorridos por la zona, tanto si desea montarse en una montaña rusa como encontrar fantásticas ofertas en ropa de diseño. Pigeon Forge ofrece el lugar de vacaciones perfecto para una escapada en familia. Nuestro cordial personal encarna ala perfección la hospitalidad sureña y está firmemente comprometido a proporcionarle unas vacaciones verdaderamente especiales. En la zona podrá encontrar diversas opciones gastronómicas, pero permítanos encargarnos del desayuno. El desayuno gratuito servido todos los días incluye panecillos con salsa de carne, huevos, salchichas, pasteles, panes de desayuno, cereales calientes y fríos, fruta y yogur. Disfrute de un fantástico desayuno con nuestro famoso café 100% Arabica o un vaso de jugo bien frío y leche. Reserve su próxima escapada al Best Western® Toni Inn y disfrute de lo mejor de Tennessee a solamente unos minutos de distancia.

Best Western

Hotel Toni Inn

LABEL_ITINERAIRE

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Los puntos fuertes del hotel

  • Recepción 24 horas 24
    Recepción 24 horas 24

Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 1397 huéspedes
NOTA EMITIDA
Excelente
628
Muy bueno
481
Normal
187
Malo
61
Pésimo
40
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
89
De negocios De negocios
30
En familia En familia
745
En pareja En pareja
417
En solitario En solitario
24
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Good middle of the road hotel"

5
02/08/2018

This place is a really good hotel. It obviously isn't a high end hotel but very nice for what it is. The breakfast was excellent! Also the rooms were nice and I loved the two pools (indoor & outdoor). Also staying here is a great option if your visiting Gatlinburg because pigeon forge doesn't have near the amount of traffic headache but yet there's still plenty to do.... to summarize it's a best western so it's obviously not a “high end” hotel but it's a very nice basic hotel. The room had recently been renovated (not sure when) with a contemporary feel which I liked.

"Very clean establishment"

5
02/08/2018

I've never been to Pigeon Forge TN, so I had no idea about any of the area hotels. I decided on this one and am glad I did. You are close to the strip but not in the center of the hustle and bustle. The rooms are modern and extremely clean. During my stay, I noticed many employees walking the grounds and ensuring that the property was clean and organized. During breakfast, the bar stayed stocked and the employees were extremely pleasant to deal with. The staff was excellent, rooms were clean, pools were constantly monitored for cleanliness and I had no issues during my stay. The property is quiet at night. Only downfall would be parking. During the night the lot gets full and finding a parking spot is difficult and you probably won't be able to find one remotely close to your room. Other than that, it was awesome.

"neat place to stay"

5
02/08/2018

nice to place ,no problems, nice people went to Dollywood park so we stayed there because it was close nice breakfast would stay again minor gripe their entrance is a bit hard to fine if one not looking for it

"Awesome time again"

5
01/08/2018

This is our 3rd time staying. RAVE REVIEW. Awesome place , staff superb, great breakfast, easy to get to, indoor / outdoor pool awesome. This is our destination hotel to stay at in Piegon Forge. Everything is close by and alot of food chains close. Texas Roadhouse is next door. It is very affordable for a family of 6. Give this place a chance. Its well worth what you pay.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to right such a great review. We love hearing that you enjoyed your stay, and I will definitely pass along your compliments to our staff. We would love to have you back for another stay whenever you get a chance to return to this beautiful area we get to call home. Once again, thank you for the great review.

"our third visit"

5
31/07/2018

Very clean, comfortable place with friendly people, and a great location. This is our 3rd time there, and we will definitely return. Good Value, nice pool. decent breakfast. Located right at Tram stop, we never moved car. Surprisingly good coffee, conveniently located to restaurants

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We have been blessed to have many repeat customers over the years, and we love hearing that we can consider you one. I will definitely pass along your compliments to our staff, and I cannot wait until your next visit. Once again, thank you for the great review.

"Great place to stay"

5
27/07/2018

This makes our 5th stay here. Always very clean and staff is very friendly. Rooms are spacious and comfortable. Pools are well maintained and the hot tubs are a great place to relax. Will definitely stay again.

"Great for a night "

5
25/07/2018

We decided to leave a day early for our trip to Gatlinburg and needed a place to stay for the evening before we got to our cottage. The hotel is right on the Parkway and close to Dollywood Lane. Everything was close and very convenient. We booked two rooms and we were able to have them together even though we had booked only days earlier. Both rooms were clean and comfortable. The hotel parking lot was very busy and the hotel seemed like a popular place to stay. After driving all day we had a very relaxing evening at the hotel. I would recommend the Toni Inn.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We love hearing when our guests enjoy their stay, and it sounds as if you did just that. We would love to have you back for another stay, and maybe next time it can be for more than just one night. Once again, thank you for the great review.

"Ms. G."

5
24/07/2018

The rooms was very clean and the all but one of the staff members were very friendly. I guess he was having a bad day. He appeared to not be interested in any of my questions. Just Rude. But with saying that, I would like to say the other 3 staff members that I encountered was very nice.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. I would like to apologize for the one employee which we will investigate and address, but I am happy to hear our other staff members made up for his short comings, and that you enjoyed your stay. We would love to have you back for another visit whenever you get a chance to return to Pigeon Forge. Once again, thank you for a great review.

"awesome"

5
23/07/2018

very good place to stay friendly people just a awesome place clean good breakfast stay different places down there this has been the best like that it is close to alot of things to do there and close to shopping

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We love hearing that you enjoyed your stay, and I will definitely pass along your compliments to our staff. We would love to have you back for another stay, whenever you get a chance to come back to the Pigeon Forge area. Once again, thank you for the great review.

"Great Hotel for the Money"

5
23/07/2018

Stayed for a quick weekend trip. Nice clean hotel for the money. I would definitely recommend. I received great friendly service from the staff. The rooms were nice and clean and the beds slept great. I would definitely stay again.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We love hearing that you found value with our rooms, and that you enjoyed the new mattresses we recently put into the rooms. We would love to have you back for another stay whenever you get the chance to return to this beautiful area we get to call home. Once again, thank you for the great review.

"Friendly staff "

5
20/07/2018

The room was clean. The pool area was fun. Hot tub was right size with great whirpool. The staff was friendly & helpful. Staff was always at desk ready to assist. Breakfast offered a little of everything.

"Excellent motel"

5
17/07/2018

Excellent motel at a very reasonable price. Clean. Nice pools. Great breakfast. The breakfast makes the small extra cost worth it. Gatlinburg is 10 minutes away. This and another BW in Asheville moved this chain to the top of my list.

"Wildchild family"

5
17/07/2018

The toni inn has been updated. The staff was very friendly. The indoor and outdoor pools was very nice and clean . The rooms was spacious and clean. Bed was comfortable. The breakfast had hot options available also good plus . The only slight negative was pricing could be a little better with frequent stays. Overall great place with good location to everything..

"Nice hotel, good amenities"

4
13/07/2018

We booked three rooms for our extended family vacation. Two rooms were standard double queen rooms and look like most other standard hotel rooms. These were for my in-laws and my sister in-law and her two kids. But I wanted more room for the wife, kids, and myself so I chose a double king room, which was also an oversized room. For us it was so worth the extra money. Plenty of room to spread out and not be running into one another and trip over bags or shoes. Good parking, great pools, nice hot tubs ( i prefer the inside hot tub over the outside one) . My one complaint is rule enforcement, everyday we were at the outside pool some irresponsible guest would be walking around the pool deck with a glass beer bottle in their hand, fortunately no one ever dropped one. Also guest who were smokers and would drop their cigarettes on the pool deck and not step them out. Come on people it is the pool deck, bare feet are everywhere. Wish staff would have come out to address these issues. Personally I think smoking should not be allowed on the pool deck. Mentioned both of these issues to staff and they stated smoking was allowed on pool deck and signs say no glass on pool deck. But this does not fix either issue. Please consider addressing this issue.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We love hearing that you and your entire family enjoyed your stay, and we agree the double king room does give that extra space a family needs. Also, please know that we have heard your concern about people ignoring the signs at the pool, and we will be working with our employees to ensure that there is better enforcement with this issue with those guests ignoring the rules. We would love for you to come back and visit us whenever you get a chance to return to he Pigeon Forge area. Once again, thank you for the great review.

"Very good hotel "

4
11/07/2018

This is a very nice hotel with affordable price. Room was clean as well as facilities. Staff was nice. It has an elevator and luggage cart to facilitate access to 3rd floor with luggage. Indoor and outdoor pools and breakfast included. I will select this hotel if I go back to the area.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We love hearing that you enjoyed your stay, and I will definitely pass along your compliments to our staff. Please come back and visit us whenever you get a chance to return to Pigeon Forge. Once again, thank you for the great review.

"Great hotel for the price"

4
09/07/2018

This hotel exceeded my expectations. It was an older hotel but it had been redone quite a bit. The grounds were kept nice, great location, very good/free breakfast, comfortable beds, large room. I liked that the floors were wood and not the usual thin carpet. It gave it a cleaner feel. We would definitely stay here again.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We love hearing when our guests enjoy their stay, and it sounds as if you did just that. I will definitely pass along your compliments to our staff, and our owners will definitely appreciate your compliments on our renovations. We would love to have you back for another visit whenever you return to the Pigeon Forge area. Once again, thank you for the great review.

"Super Clean and Tucked back off the Parkway"

5
23/06/2018

We stayed for 5 nights while vacationing in the area, and were very impressed with how clean and well run this hotel is. The staff were constantly cleaning the grounds and buildings, the breakfast was outstanding, and we really liked that in spite of being located right on the parkway the main section of the hotel is tucked in behind, and very quiet. After a day of hustle and bustle it was nice to to just have quiet, and not have to listen to traffic noise. The outdoor pool is surrounded by a hedge, and is blocked from the street and restaurant next door, which also creates a private relaxing atmosphere. We will definitely be returning

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. I will definitely pass along your compliments to our staff, especially our housekeeping department who work hard on a daily basis to keep our rooms and our grounds in tip top shape. We would love to have you back for another visit whenever you get a chance to return to this beautiful area we get to call home. Once again, thank you for the great review.

"VERY CLEAN!"

5
20/06/2018

We stayed here for our trip to Pigeon Forge/Gatlinburg. It was very reasonably priced and VERY, VERY clean! This is a must when staying in a hotel! The staff was pretty friendly. The only issue we had was at check in. My in-laws decided to come with us the week before we came. We asked for an adjoining room, but there weren't any. The man I talked to said he would give us a room next to each other on the bottom floor. He said the rate was a little more, but would give us the same rate as we had previously. However, my bill was higher at check-in and was told that the person I talked to did not have the authorization to not change the rate. I was pretty upset for a while and feel like I was lied to. Other than that mishap, this hotel is very nice. It has an indoor pool, out door pool, and an awesome whirlpool spa! We used the indoor pool and whirlpool spa every day! Another plus was the beds: very comfortable!! Breakfast was awesome and had an exceptional spread! This saved us a bundle on having to eat out every morning. Just a great place to stay! Highly recommend it!

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We love hearing when our guests enjoy their stay, and it sounds as if you did just that. I will definitely pass along your compliments to our staff, especially housekeeping who work hard on a daily basis to ensure the rooms are kept tip top shape. We would love to have you back for another visit whenever you return to this beautiful area we get to call home. Once again, thank you for the wonderful review.

"Mother daughters weekend"

5
19/06/2018

Very clean, close to Dollywood. You can see fireworks if outside during Dollywoods summer celebration. Friendly staff. We forgot to bring shampoo and they gave us more than we needed when we asked. We try to stay here everytime we come this way.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. Dollywood shoots fireworks off every night between late June and the first of August, and we are fortunate to be one of the locations that get a direct view of these fireworks every night. We love hearing that you enjoyed your stay, and I will definitely pass along your compliments to our housekeeping department and to our staff. We appreciate your business over the years, and are definitely looking forward to your next stay. Once again, thank you for the great review.

"Awesome service!"

5
18/06/2018

Everything about our stay here was pleasant. We did not meet one unfriendly staff member!! I would definitely stay here agai. If we are ever in the area. The pools were nice and clean. The rooms were very clean! Bathroom was a little out dated but easily overlooked since all other aspects were great!

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We love hearing when our guests enjoy their stay, and I will definitely pass along your compliments to our staff. They work hard on a daily basis keeping our property in tip top shape, and they always love hearing when their hard work is appreciated. Please come back and visit us whenever you get a chance to come back to the Pigeon Forge area. Once again, thank you for the great review.

"Exceptional"

5
13/06/2018

This Best Western in Pigeon Forge is one of the nicest BW we've stayed at and we've stayed at many. The 1st night we stayed on the 1st floor and what I loved about it was, it didn't have carpeting. It was so clean it made us sooo happy.The room was decorated nicely and the bathroom was bigger than most. Bed and linens were great. The people at the front desk were so helpful. We asked for advise on the dinner shows and restaurants that we should try. So glad we spoke with them first before reserving. We really enjoyed our stay.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We have recently remodeled all of our rooms, and we decided to go with the wood flooring on the first floor rooms. We love that you enjoyed this change, and I will definitely pass along your compliments to our owners. We would love for you to come back and visit whenever you get a chance to return to the Smoky Mountain area. Once again, thank you for the great review.

"Soooo disappointed! "

2
04/06/2018

Went there for a one night stay and in the morning around 8am decided to bring a few items down to our vehicle and go to breakfast. We didn't check out yet, we left the "do not disturb" sign on the door and left a few items in the room too. Upon returning the housekeeper (Esther) was cleaning out our room. She tossed some of our drinks from the refrigerator in the garbage, saved a few of our drinks on her cart for later and took our cooler and had it sitting outside the room, not sure where it was going. What an awful feeling to come back and find all your stuff either in the garbage or on its way somewhere unknown. Manager was on vacation and unable to resolve anything. All we got was a sorry and they fetched all our stuff out of the garbage.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay, and I would first like to apologize for the issue you experienced with our housekeeping staff. We have investigated and have found that our housekeeper was in the wrong, and please know that we have started retraining of the housekeeper in question. It is our policy to never go into the room when the do not disturb is displayed, but the housekeeper in question thought that you had left and started the cleaning process. We would love another opportunity to prove that this was an isolated incident, and to ensure that we do follow procedure for all guests. Once again, thank you for letting us know about your stay.

"Gatlinburg Vacation"

4
31/05/2018

Clean nice rooms, friendly staff and great location. Directly across from Dolly's Stampede show, 4 miles from Gatlinburg and Smoky Mtn National Forest. Close to just about everything. Great value. We would stat here again.

"Enjoyable pool hours"

5
26/05/2018

Our room was extremely impressive we even had towel swans on our beds and sink. The room was incredibly spacious and one of the few places we found that offered double king size beds and sleeper sofa and at a reasonable price. Last time we stayed in Pigeon Forge we stayed at the Best Western Inn located across the street and found this one to be a little more accommodating to our needs. The pools were visually more impressive at the Inn but the pools at the Toni location were more convenient to get too and the outdoor pool had accommodating hours for us late night people. It was wonderful to come back to the room after a long day running around town to relax in the pool and hottub and unwind. Would definitely recommend this place to everyone. It was also convenient to Gatlinburg and all attractions in Pigeon Forge.. Loved loved loved our stay here...

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We love hearing when our guests enjoy their stay, and it sounds as if you did just that. I will definitely pass along your compliments to our housekeeping staff, and we are looking forward to you next visit. Once again, thank you for the great review.

"You get what you pay for!"

3
25/05/2018

You get what you pay for! If need be, I would stay there again and refer my family and friends. The location was very convenient to get around. I truly enjoyed being on the strip of Pigeon Forge, Tennessee.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. We agree our location is a great feature for our property, and we appreciate your recommendation. We would love for you stay with us again whenever you return this beautiful area we get to call home. Once again, thank you for letting us know about your stay.

"Great"

5
20/05/2018

I would definitely stay at this hotel again. Bed was nice and comfy. Internet was great. Very spacious and even had a fireplace although I didn't need to use it due to it being the middle of May. The pool and breakfast areas were nice as well!

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We love hearing that you enjoyed your stay, and I will definitely pass along your compliments to our staff. Please come back and visit whenever you return to the Smoky Mountain area. Once again, thank you for the great review.

"Pool party"

5
17/05/2018

Took my family for a great night of rest,relaxation and fun. Room was nice lots of amenities, the indoor pool is real good size. We didn't use outside since it was raining. Breakfast was good my son said

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We love hearing when our guests enjoy their stay, and it sounds as if you did just that. We would love to have you back for another visit whenever you return to this beautiful area we get to call home. Once again, thank you for the great review.

"Very satisfied"

5
14/05/2018

Very pleased with our stay at hotel. Clean and comfortable rooms. Beds were very comfortable. Nice pools inside and out as well as a spacious hot tub indoors with indoor pool. Convenient location to all attractions on main strip in Pigeon Forge. Will definitely stay again on our next trip.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a terrific review. We love hearing when our guests enjoy their stay, and I will pass along your compliments to our housekeeping department, who will love hearing them. We are definitely looking forward to your next trip. Once again, thank you for the great review.

"Central to many attractions"

4
07/05/2018

Stayed here three nights as we were visiting the Great Smokey Nat Park. The rooms are older rooms, but comfortable. Bed was comfortable. Breakfast was good but the breakfast room was very small. Staff were very helpful and friendly. Good night sleep.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for writing such a wonderful review. We love hearing when our guests enjoy their stay, and it sounds as if you did just that. Please come back and visit us whenever you return to the Smoky Mountain area. Once again, thank you for the great review.

"Nice Hotel"

4
07/05/2018

Hotel is nice. Kids loved the indoor pool. Room was clean overall, but the floors need mopped more often. Kids white socks turned black in the room. Nice breakfast, but the eating area was too small. Hotel has outside doors. I prefer inside doors, but we didn't have any issues.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. I will definitely pass along your compliments to our housekeeping, as well as the suggestion about the mopping of the floor. We would love to have you back for another visit whenever you return to this beautiful area that we get to call home. Once again, thank you for the great review.

"our winter vaction"

5
26/04/2018

we love to stay at the toni inn in pigeons forge the beds are so comfortable and a great breakfast the loction is great for resturants and shopping we would go bacvk and will bring our family and friends

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We love hearing when our guests enjoy their stay, and it sounds as if you did just that. We appreciate your business over the years, and we are definitely looking forward to your next stay. Once again, thank you for such a great review.

"Room overall was good. HVAC unit smelt bad"

3
22/04/2018

Rooms appeared to have been recently redone with new beds and a modern design headboard which was nice. the in room fridge worked well. Overall no issues with room itself .The HVAC unit stubk and smelled moudly. So without it running we were very cold overnight .

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. I would like to apologize for this issue you experienced with your HVAC, but please know that we will be investigating to insure that this issue is resolved for future guests. If you would have notified us while staying we would have loved to resolved this during your stay, but please know that it will for future guests. We would also like to thank you for noticing our recent upgrades, and we would love to have you back for another stay to hopefully improve upon your impression of our property. Once again, thank you for taking the time to let us know about your stay.

"Great Smoky Mountains vacation"

5
18/04/2018

We go to Gatlinburg / Pigeon Forge TN every year and the Toni Inn has been our motel of choice for many years. The motel has a 3 story atrium with a nice indoor pool & hot tub, which are great for those days when it is cold or rainy outside.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for writing such a great review, and especially thank you for your business over the years. We have been blessed with a large number of repeat guests over the years, and we love knowing that we can consider you one of those. I will definitely pass along your compliments to our staff, and we are looking forward to your next trip. Once again, thank you for the great review.

"Caring Staff"

5
09/04/2018

It's rare in todays world to find such caring people who will go out of their way to help a stranger. I have stayed in the same motel for the last 27 years. This was the first time staying here and it was so nice!! They got our room fast. It was so nice and clean. The beds were amazing!! Staff was so friendly. Pool was nice as well. Thanks so much!! We will be back!!

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We love hearing when we are able to exceed our guests expectations, and it sounds as if we were able to do that with you. We would love to have you back for another visit whenever you come back to town, and hopefully we can become your new go to place whenever you visit the Pigeon Forge area. Once again, thank you for such a wonderful review.

"Dirty room"

3
09/04/2018

Wonderful location. Checked in fast appearance was good. Got to room put stuff on bed and left. Came back in late that night went to move chair over to table from corner of room and noticed stuff left from last occupants, along with crumbs and dust. This is not a big chair it is a chair for the table so if they had cleaned and vacuumed they would have seen this stuff.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. I would like to apologize for the poor cleaning experience you had, and we would like to let you know that we are investigating this issue fully. We take cleaning very seriously at our property, and we hate to hear that we failed with you, but please know that we will be taking steps to prevent this from happening with future guests. We would love another chance to prove to you that this is an isolated incident, and that we do care about the cleanliness of our rooms. Once again, thank you for taking the time to let us know about your stay.

"Met our needs."

4
08/04/2018

Typical Best Western hotel. Clean, quiet, and comfortable. Decent location at far end of Pigeon Forge( easy to get to Gatlinburg- traffic is terrible upper end of PF). Breakfast was okay. Large indoor pool and hot tub. We would stay here again.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We agree that our location is a great feature for our property, and please know that I will pass along your compliments to our cleaning staff. We would love to have you back for another stay whenever you get to return to the Pigeon Forge area. Once again, thank you for the great review.

"Great value!"

4
07/04/2018

Great location, great value! The room was clean and comfortable. The indoor pool area was clean. There was a great selection for “continental” breakfast. The only negative was the wi-fi signal was slow in the morning and evening hours and the beds were a little too firm for me.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We love hearing that you enjoyed your stay, and that you found our property to be a great value. Please know that we are nearing the finish line on upgrading our WiFi, which should completely eliminate any issue we have with it. We would love to have you back for another stay whenever you come back to Pigeon Forge. Once again, thank you for writing such a great review.

"Pleasant stay, reasonably priced."

3
06/04/2018

We spent 3 days/nights on our spring break here. My wife asked if they were opening the outdoor pool. Gentleman at the counter said it was in the process now, would hopefully be up and running soon. After a couple days, we asked an employee who was working on the pool the same question. He said it leaks water faster than they could fill it! So no outdoor pool. Indoor pool was nice and well kept. Price was reasonable. Rooms (2) were clean, but outdated, (they smelled old). We would return, overall a pleasant stay.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. I would like to start off by thanking you for staying with us, and I would like to let you know that we have found and repaired the leaks in the outdoor pool, and we are expecting it to open any day now. All we are waiting for is the water to warm, and to get the chemical levels right. We would love to have you back for another stay whenever you return to our beautiful area that we get to call home. Once again, thank you for taking the time to let us know about your stay.

"Spring Break"

5
05/04/2018

My family and I stayed here while visiting for spring break. The staff was very nice and rooms was very clean. My kids loved the indoor pool and hot tub. My has also used the laundry facilities which work great. Breakfast was very good every morning. The only thing that needs to be fixed is the breakfast area needs to be made bigger. It fills up very quickly. I would stay here again.

"Dirty "

1
05/04/2018

Dirty especially for the money they charge! You can hear everything from outside and the rooms next to you! Shower gross but the water was nice and hot. Never went to the pool because you have to walk outside to get to it.

"Great location, great stay"

4
02/04/2018

We decided to stay in Pigeon Forge to be near all of the action. The check in process was easy and the staff was courteous. The parking was great. The rooms were clean and comfortable. We chose the hotel for the indoor pool. The kids adored the pool. The pool area was not as well kept as some may desire (there was a bit of trash, and it seemed like part of the fountain wasn't functional). This didn't matter to us because we got to relax by the pool while the kids entertained themselves. The continental breakfast was fine, what you'd expect, and the staff was really great. Overall, I can't complain and would recommend this hotel. There are many good restaurants and attractions nearby.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. I will definitely pass along your compliments to our staff, and I would like for you to know that I have passed along your concerns about the pool area, which will address to prevent future guests from experiencing any issues. We would love to have you back for another stay whenever you return to this beautiful area we get to call home. Once again, thank you for the great review.

"Family Vacation"

3
02/04/2018

This isn't a 4-star hotel, but it's a good hotel for the area. The kids enjoyed it. It had an indoor pool, and the breakfast was great. The staff was very friendly as well. The outdoor pool was not open yet for the season during our stay, but it looked really nice. They were also in the process of updating the in-room furniture.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. I will pass along your compliments to our staff, and we love hearing that you enjoyed your stay. We would love to have you back for another visit and next time we should be completed with our renovations and have our outdoor pool open for the season. Once again, thank you for letting us know about your stay.

"First trip to this area of Tennessee."

5
28/03/2018

Our family was not sure what to expect during Spring Break in the Smoky Mountains, but this hotel made the snowy, cold, and rainy days much more enjoyable with 24 hour coffee service in the lobby, an indoor pool, with plenty of towels.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We love hearing that you enjoyed your stay, and I will definitely pass along your compliments to our staff. We would love to have you back for another visit whenever you get to return to this beautiful area we get to call home. Once again, thank you for writing such a great review.

"NICE Place for the price"

4
26/03/2018

We just used this for one night, however, I would come back and stay longer if I ever stayed in this area. The hotel itself is nice, the room we had slept 6. The room was huge. The only thing that I can complain about is that its outdated. It was clean, it was comfy, just appearance was not all up to par, but that would not stop me from staying here again. The guys at front desk were very nice and helpful.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We love hearing when our guests enjoy their stay, and it sounds as if you did just that. I will definitely pass along your compliments to our staff, and please know that we are currently performing upgrades to the property so the next time you visit hopefully we can change your 4 star stay into a 5 star retreat. Once again, thank you for the great review.

"Terrible"

1
22/03/2018

This hotel was disgusting. The carpet was stained so bad and smelled horrible. As soon as you walked in the room the smell hit you. There was no fresh toilet paper or other amenities. The bed was hard as a rock. You can hear EVERYHTHING around you. I could not sleep past 7 because kids were screaming all around us. The only good thing about this hotel is its location. It is right in the center of pigeon forge and only a few miles from most activities.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. I would like to apologize for the poor experience you had, and would like for you to know that we will be investigating your issues to prevent them from happening to future guests. The smell you experienced was more than likely where we recently painted the rooms as part of our ongoing upgrading project. We would love another opportunity to improve upon your impression of our property, and to show that we do care about our guests. Once again, thank you for taking the time to let us know about your stay.

"Great place to stay"

4
22/03/2018

Enjoyed the room so much I didn't want to leave. The bed was comfortable and the internet was better than most hotels I've stayed in. The breakfast food could've been better but overall I would strongly recommend The Best Western Inn to anyone traveling on a budget and want a comfortable clean place for a decent price.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We love hearing when our guests enjoy their stay, and it sounds as tho you did just that. I will definitely pass your compliments on to our staff, and we would love to have you back for another stay. Once again, thank you for the great review.

"Not for families...."

1
21/03/2018

I will never go here again nor recommend it. The breakfast was awful. The beds were like sleeping on the floor. And with having a disabled child they put us on the 3rd floor with no elevator near by. Total waste of money.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. I would like to apologize for the poor experience you had, and would love another opportunity to improve upon your impression of us. If you decide to give us that chance, please contact us directly so that we can either guarantee a first floor room, or a room that is closer to the elevator. Sometimes when booking thru third party sites, reservation requests are not always sent, and therefore we have no idea of the needs for those guests. We do everything to try and accommodate our guests, but when we are running full or nearly full it can become a challenge when rooms are currently occupied. We really do hope that you will give us a second chance to change your impression of our property. Once again, thank you for taking the time to let us know about your stay.

"Quick overnight stop..."

3
19/03/2018

Check-in (w/reservation) was efficient and the gentleman at the front desk had great suggestions for dinner...a 'non-touristy' dinner :) Rooms were clean - a bit dated - but cleanliness is my main concern. Breakfast was good w/many hot and cold options. Good overnight stay...just don't think I could handle more than an overnight in Pigeon Forge!

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. I will definitely pass along your compliments to our front desk and housekeeping, and I know that they will definitely appreciate it. We would love to have you back for another visit, and maybe it can be during a slower time where you can take in the beauty of our area. Once again, thank you for taking the time to let us know about your stay.

"Family friendly"

4
16/03/2018

We called last minute. The weather was cool so we were looking for indoor pool. They put us right next to the door going in. The rooms were clean and modern. Little noisy in the morning with people coming and going but overall was great for the price.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We love hearing that you enjoyed your stay, and we would love to have you back for another visit. Maybe next time we can get you a little further from the indoor pool to make it a little quieter for you. Once again, thank you for the great review.

"Fantastic!"

5
14/03/2018

Checking in was quick and easy. The hotel rate was beyond reasonably priced for it being the off season. My room was clean and tidy. It's a great location, less than a 10 min drive from The Island or Gatlinburg. I could have used more towels in the room and the internet wasn't all that fast, but other than that my stay was fantastic. I will be booking another room there the next time I'm in Pigeon Forge!

"Why stay here..Gatlinburg is right down the road"

1
14/03/2018

Nothing good to say....wished we had stayed somewhere else. Room was dirty, holes in walls, smelled of mold. We got the room with 3 queen beds. Breakfast was pitiful and staff not helpful. Everyone was smoking even though there was signage around building stating smoking was not allowed. Cleaning staff was yelling starting at 7:30. They were screaming in Spanish across the outside caltwalks all morning. We did not escape the yelling until we finally checked out. We would definitely not recommend staying here unless you are looking for a truck stop with a place to rest your head. We are rewards members of Best Western and have stayed in many locations. This by far was the worst.

"Yes stay here"

5
12/03/2018

This was a great value and experience.The location was good easy and fast access to pigeon forge.We loved the indoor pool and hot tub area.The employees were friendly.Our stay was comfortable and we will be staying again.

"Lots of fun"

5
08/03/2018

Everything was clean. Staff was very friendly. The room was nice. My Kids loved the pool and the pool water was actually warm enough for me to get in with them. Location is ideal. Close to all the fun.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We love hearing that you enjoyed your stay, and I will definitely pass along your compliments to our staff. We would love to have you back for another stay whenever you return to the Pigeon Forge area. Once again, thank you for the great review.

"Great place to stay"

5
08/03/2018

The hotel was nice. Rooms very clean, pool area was great, indoor pool temp was warm, free breakfast was awesome. The only problem I saw was the parking area, difficult to get a spot if you come in later in the evening.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We agree parking can get challenging when we are sold out, but we do guarantee a parking spot for everyone. We love hearing that you enjoyed your stay, and we would love to have you back for another visit whenever you return to the Pigeon Forge area. Once again, thank you for the great review.

"great hotel"

5
07/03/2018

spacious rooms, nice heated pool and hot tub. Nice jacuzzi tub in the room. Would stay with again. Great location. I was really impressed by the size of the room. Enjoyed the stay and we will stay with again.

"good value for famlies on a budget"

4
18/02/2018

It was a great value. great location to avoid Pigeon Forge traffic. Decent pool and Good breakfast. Room was clean and spacious. Had plenty of room for kids to play. Layout was not like a typical hotel room. Large bathroom. Would stay again.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We love hearing when our guests enjoy their stay, and it sounds as if you did just that. We would love to have you back for another visit whenever you return to our beautiful area we get to call home. Once again, thank you for the great review.

"Toni Inn Pigeon Forge"

5
05/02/2018

I always try to stay at this same location. I will be returning to that area in the next month and am already planning on booking my reservation there again as well as recommending it to the others I'm traveling with.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We love hearing that you enjoyed your stay, and we appreciate you giving your recommendation to other people. We are definitely looking forward to your next trip. Once again, thank you for the great review.

"Family fun"

5
31/01/2018

We wanted to spend time with our grandson. He loves the aquarium and loved to swim. The motel was close to Ripley's Aquarium, and your indoor pool was fantastic! He didn't want to leave. We will stay again!

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. I will definitely pass along your compliments about the pool to our maintenance staff, who work hard daily keeping it in tip top shape for our guests. We would love to have you back for another stay whenever you come back to the Pigeon Forge area. Once again, thank you for the great review.

"Birthday retreat "

4
28/01/2018

The hotel is undergoing some renovations. Which did not interfere with our stay. The staff was top notch. The pools looked great and so did the hot tub. The only down fall is the bathroom door had been patched. But I am sure that is going to be fixed soon. We will be back for sure.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a terrific review. With it being the off season, we are currently undergoing some upgrades to the property. We love hearing that they did not affect your stay, and we love hearing even more that you enjoyed your trip. We would love to have you back whenever you return to our beautiful area we get to call home. Once again, thank you for the great review.

"Great stay! Clean and affordable "

4
26/01/2018

Would stay here again. 3 queen beds in one room was perfect for our 3 kids. No other place I know of to have this. Our room was a king bed. Comfortable and clean. Breakfast was ok for a continental breakfast. Waffles was the best thing about it.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We love hearing when our guests enjoy their stay, and it sounds as if you did just that. Our three queen rooms are something special to our property, and we love hearing that you enjoyed them. Once again, thank you for the great review.

"Not worth the price"

2
09/01/2018

The hotel pictures were deceiving on the quality of the hotel. The room service attendants dug through my belongings AFTER I signed a document stating I wanted no one to enter during our stay. Office staff didn't care about the disturbance of our suitcases and laptops.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. I would like to apologize for the issue you experienced with our cleaning staff. This is something that we take very seriously and is definitely something that we will investigate and address with our housekeeping department immediately. We would love another opportunity to improve upon your impression of our property, and to prove that this was an isolated incident and that we do care about our guests. Once again, thank you for taking the time to let us know about your stay.

"A night away!"

4
07/01/2018

Comfy bed, great front desk service! We enjoyed the quiet hotel. Looking forward to our next stay. Wasn't aware of the hotel tax that was charged at the check in.... will know next time! Perfect location, right on the strip.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for writing such a wonderful review. We love hearing that you enjoyed your stay, and I will definitely pass along your compliments to our front desk staff. We love hearing that you will be back, and we are looking forward to that trip. Once again, thank you for the great review.

"Can't beat the price! "

4
07/01/2018

This hotel is located near Dixie stampede. It's easy to get in and out. Our room was on the inside the atrium near the pool. My two kids enjoyed the heated pool which is open until 10 pm. It can be a little loud up until that point but at 10 the pool was cleared out and it was quiet. Our room was clean and had plenty of hot water and good water pressure. It had a refrigerator and microwave. Beds were fairly comfortable. The next morning breakfast included scrambled eggs, sausage, biscuits, gravy, oatmeal, muffins, toast, Bagels, and yogurt. I think for the price you get a lot.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We love hearing when our guests enjoy their stay, and it sounds as if you did just that. The pool area can get loud at time, but as you noted, we close it at 10 pm to try and reduce that noise for the guests staying in that area. We would love to have you back for another visit whenever you return to the Pigeon Forge area. Once again, thank you for the great review.

"Very Good For Price"

4
06/01/2018

We chose this hotel based on price and location. For the price we paid i have to rate as Very Good. The staff were friendly and room was clean and well stocked. Our room was towards front of property which meant we got some noise from Parkway. The rooms also have doors that exit to outside which means you are going to get a little noise from people rolling suitcases on sidewalk. The free breakfast was a little above average. Consisted of scrambled eggs, sausage, biscuits and gravy. Also assorted cereal, oatmeal and a few pastries.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We love hearing that you enjoyed your stay, and that you found us to be a great value. I will definitely pass along your compliments to our breakfast staff, and we would love to have you back for another visit. Once again, thank you for the great review.

"Cleanest, best location, best breakfast Hotel"

5
05/01/2018

We highly recommend this Hotel! It was clean, comfortable and in a great location to all activities. The Breakfast was very good quality food, presentation was inviting and the staff was very helpful. They kept things filled, clean and very helpful.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for such a wonderful review! Our staff works hard on a daily basis to keep our property top notch, and I know that they will definitely appreciate your kind words. We would love to have you back for another visit whenever you get to return back to our neck of the woods. Once again, thank you for the great review.

"Great stay. "

4
04/01/2018

One of the best Best Westerns i've been too. Always clean, never over booked me, always fixed any issues i've had (like hair dryer not working) small stuff. Nothing major. The people who work the front desk are always super nice and the breakfast is great!!

"Christmas visit"

5
04/01/2018

Fast courteous front desk service. Great room with fireplace/heater on third floor away from pool area as requested. Festive Christmas decorations all throughout the property. Great breakfast, with large selection. We never had a problem with seating @ 7:00. Truly enjoyed our 3 night stay !

"Quiet Amidst The Chaos"

5
03/01/2018

Not knowing the town of Pigeon Forge was insane News Year's week, we fortunately had booked this hotel. It was calm and more private out of the traffic on Parkway. The rooms were large with a nice mini frig and the full breakfast bar was delicious. It was convenient getting in and out....We found the side roads!

"Not the room I reserved"

2
03/01/2018

Room was not what we reserved. we asked for a discount because they over booked. They refused to discount even though we had to take a smaller room without all the options of the room we reserved. We will not be booking with them again.

"Family Christmas trip"

4
02/01/2018

Wonderful place to stay, with a great friendly staff. Room was clean and nice, Check in staff was very helpful and accommodating. Location for what we wanted was good. Breakfast was typical for this, but they were quick to keep everything replenished. There could have been more fruit.

"Not impressed"

2
28/12/2017

Hotel rooms are outdoor doors. Not what we were expecting at all. Rooms were dirty, had an odor. Breakfast was awful. Small area and waited forever for food. Not worth the money at all. I will not stay.

"Great location!"

4
27/12/2017

The location of BW Toni Inn was great. Easy to get on street in front of motel Many restaurants within walking distance and Dixie Stampede right across the street. Breakfast had lots of choices but area was a little small. Very friendly staff. We had an indoor 2nd floor room by pool. We loved being inside by pool but if you have any mold allergies I wouldn't recommend those rooms because we found some mold on wall by mirror. The pool was very warm and fun. Would definitely stay here again. The staff was friendly and helpful

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We love hearing that you enjoyed your stay, and I will definitely pass along your compliments to our staff. I will report you issue concerning mold to our housekeeping staff, and hopefully we can avoid this for future guests. Please come back and visit us whenever you return to Pigeon Forge. Once again, thank you for the great review.

"Stay was excellent"

5
27/12/2017

The room we had was oversized. The bed was comfortable as was the bedding. Room was very clean and had all the amenities that we wanted/needed. Indoor swimming area is awesome. Convenient. Will definitely stay there again.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We love hearing when our guests enjoy their stay, and it sounds as if you did just that. We definitely would love to have you back for another visit whenever you return to the Pigeon Forge area. Once again, thank you for taking the time to write such a great review.

"A Great place to stay!!!!"

5
25/12/2017

A very clean place and very up to date decor.Everything worked well in the room and around the hotel.Anytime that I needed anything it was done right away and always with a smile.Everything was clean and worked very well in our room.I will go back there in the future and tell all my friends about staying there.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We sincerely appreciate your business, and appreciate your kind words about our property. We would love to have you back for another stay whenever you return to the Smoky Mountain area. Once again, thank you for the great review.

"Best in the East"

5
23/12/2017

Rooms are spacious and clean. Indoor pool and jacuzzi are well kept and maintained. Hotel is excellent and quite comfortable. Would definitely stay here again. Location is good surrounded by lots of great restaurants to choose from.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. I will definitely pass along your compliments to our staff, especially our housekeeping department that works hard to ensure our property is well kept. We would love to have you back for another visit whenever you return to the Pigeon Forge area. Once again, thank you for the great review.

"Great location and service"

5
21/12/2017

Located in the heart of all the activity! I love this area and especially during the Christmas Season. Don't miss the light show and big new ferris wheel. It is heat in the winter and cooled in the summer. 200 feet High! Hot tub and pool are just an added extra.

"Very nice facility for the price."

5
21/12/2017

Very clean and nicely priced. Would stay here again. Very friendly staff and check in was a breeze. Parking was a little difficult because Hotel was full. Rooms were clean and the indoor pool was nice.

"Quick family trip"

4
19/12/2017

Very clean hotel. Older but it has been kept up nicely. Somewhat loud being on the bottom level hearing people walk by but did not wake up my 17 month old. Breakfast was slightly crowded with little food but somewhat expected with free breakfast. Overall a great stay.

"Toni experience ??"

5
19/12/2017

I always stay at the Toni when in Piegon Forge TN Good quality, professional staff, excellent location! The pool could use a cleaning and definitely the hot tub but overall a great experience with family or friends!

"Great place to stay but watch the hot water"

4
15/12/2017

The room was nice and large. The beds were comfortable and clean. Breakfast was delicious with many choices. The internet was not good. Also very hard not to scald yourself in the shower. Water was very hot and hard to adjust.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We love hearing when our guests enjoy their stay, and it sounds as if you did just that. Please come back and visit whenever you return to Pigeon Forge. Once again, thank you for a great review.

"Not the best of Stays"

2
14/12/2017

Stayed in December 2017. The overall room was fine, oversized and plenty of room. beds were good. The problem was the internet,hot water, and ac/heat. The internet showed 4 bars but we could not get a webpage to pull up hardly at all. my son had homework and could not do it. The heat did not know when to come on and off correctly so the room was either to hot or to cold. mostly to hot. The shower was to hot one time and had to be adjusted at the bottom twice in one shower to keep from being burnt. The next day it was to cool. Not sure the problem there. the breakfast was OK with many options for food. But the other listed problems made it a not so enjoyable stay. Would not stay here again since there are so many other options in Gatlingburg/Pigeon Forge area to try.

"Great Hotel Experience"

5
11/12/2017

Hotel was very clean and staff was very friendly. I would recommend this hotel to others. For the price, we receive above our expectations.Hotel is in prime location on the strip in the middle of attractions. Directly across the street from Dixie Stampede.

"Best Western"

5
10/12/2017

Had a nice stay it was very quite in our room and the room was clean.Breakfast was great and the staff was very nice and polite.Location is great, next door is a Texas Roadhouse and across the street is the Dixie Stampede,I will be staying here again,

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. I will definitely pass along your compliments to our staff, especially the breakfast staff who work hard everyday. We would love to have you back for another visit whenever you return to the Pigeon Forge area. Once again, thank you for the great review.

"My wife's birthday trip"

5
08/12/2017

My wife and I decided to stay in Pigeon Forge for her birthday. We had a wonderful time. The room was great and the beds are very comfortable. We will stay here again, and we will recommend this hotel to our friends. The Wi-Fi wasn't that great, but that was ok.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We love hearing that your wife enjoyed her birthday trip, and we would like to wish her a happy birthday as well. Please know that we are currently working on installing a new internet provider on property, which when completed will hopefully eliminate any WiFi issues you experienced. Please come back and visit us whenever you return to our beautiful area that we get to call home. Once again, thank you for the great review.

"Great place to stay"

4
08/12/2017

We love staying at BW Toni Inn while we are visiting Pigeon Forge. The rates are competitive and we love the location. It's convenient to many attractions and we love that we can just walk across the street to the Dixie Stampede. The staff are always friendly and helpful and the rooms are nice for the price.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. I will definitely pass along your compliments to our staff, and we love hearing that you enjoyed your stay. We would love to have you back for another visit whenever you return to the Smoky Mountain area. Once again, thank you for the great review.

"Always a pleasant stay"

5
04/12/2017

Stayed for the weekend for a family getaway. As always had a wonderful experience here as this is our main choice of where to stay when we visit the Smokies. The location is great as it is right in the middle, but not much noise from the parkway. Our room was very clean and the staff was very helpful. Would recommend to others if looking for a place to stay.

"Clean, great staff, good price"

5
04/12/2017

I've stayed at many hotels in Pigeon Forge and this has been one of my favorites. The staff was very friendly, the rooms were clean and in good condition, it is convenient to all of the attractions, I will stay again.

"Toni Inn"

4
04/12/2017

The hotel was nicely decorated for Christmas . The breakfast area was clean and the food was good. The staff were helpful & friendly. The location was great , it was across from the Dixie Stampede and very convenient for walking

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. Our staff will definitely appreciate your kind words, and we are happy to hear that you enjoyed your stay. We would love to have you back for another visit whenever you return to our beautiful area we get to call home. Once again, thank you for writing such a great review.

"Great stay"

5
04/12/2017

The check in was quick and friendly. I was very pleased when I arrived at my room. The room was very clean, and on the first floor per my request. The beds and pillows were extremely comfortable. Our room was conveniently located by the pool. And despite the close proximity, you couldn't hear any noise from the pool area in the room. The pool and hot tub were absolutely perfect in temperature. Most hotels have freezing cold water in their indoor pools. Not this hotel. I didn't want to even get out of the pool! The grounds and parking lot are well maintained. As a travel agent, I travel extensively. I highly recommend this hotel, and this will be my hotel of choice next time that I am in Pigeon Forge.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We are happy to hear that you enjoyed your stay, and I will definitely pass along your compliments to our staff. Our housekeeping and maintenance departments work hard to keep our grounds looking and running great, and they will appreciate your kind words. We are definitely looking forward to your next trip back to the Pigeon Forge area. Once again, thank you for the wonderful review.

"Great Stay"

5
02/12/2017

Enjoyed our stay at the Toni Best Western in Pigeon Forge. Everything clean inside and out from rooms to office to breakfast area, pool; areas. Price reasonable. Location great easy to get in and out of. Very friendly and attentive staff. Plan to stay again every time we come

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We love hearing when our guest enjoy their stay, and it sounds as if you did just that. We are also happy to hear that you plan on coming back to visit whenever you are in the area, and we are definitely looking forward to that. Once again, thank you for the great review.

"Pleasant"

4
29/11/2017

All staff have been very friendly and professional. We arrived early, our room was ready, so we were allowed to check-in early. The breakfast and breakfast area were above average. Our king room was spacious, inviting and clean with the exception of the shower. There were places of mildew in the shower. We did ask that they spray it with bleach and clean it, but it did not happen. This was our only disappointment. Overall, it was a good value and enjoyable stay.

"Yearly stay great as usual"

5
27/11/2017

Usually try not to review a place more than once but Toni Inn deserves another shout out. This has become our go to place when we are in the mountains for Thanksgiving each year. This years stay no different than others great as usual. Big thanks for the room close to the front even though any room we have had has been good. Staff great as usual and the help they gave us when we had other family members come in at the last minute was top notch. Keep up the good work and we will see you again next year!

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such an amazing review. We love hearing that we have become your go to place over the years, and we look forward to many more years to come. I will definitely pass along your thank you to our staff, and we loved hearing that they were able to help your family. We are definitely looking forward to your next trip to the mountains. Once again, thank you for the great review.

"Once Again"

5
27/11/2017

We stay here a couple of times a year and they are always wonderful. The rooms are all new, the beds comfortable, and the showers hot! This year we walked to nearby restaurants and found a great selection with in easy walking distance.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for writing such a great review. We have been blessed with many repeat guests that consider us their home away from home, and we love hearing that we can consider you one of those guests. We are definitely looking forward to your next visit. Once again, thank you for the great review.

"Best Western"

5
27/11/2017

I have stayed at this motel a couple times and enjoyed our stay. Loved the rooms we stayed in ,because of the laminate floor. No worries about what was in the carpet. Grandchildren loved the indoor pool and hot tub. Breakfast was okay had better but in all everything was okay.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We love hearing that you enjoyed your stay, and we are happy to hear you liked our renovations to the rooms with the laminate flooring. We would love to have you back for another visit whenever you return to the Pigeon Forge area. Once again, thank you for the wonderful review.

"Good location"

4
26/11/2017

This hotel is right on the strip, walking distance to many things, but would be difficult to try and cross the divided highway by walking. Hotel was clean and comfortable, wi-fi was very slow, breakfast was good and hot. My room was on the second floor gotten to by an outside stairway. Rooms open onto the balcony. Pool looked good but I did not have time to use it.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We love hearing that you enjoyed your stay, and we would like to let you know that we are currently working on improving the internet speeds, and hope to have this completed in the next few weeks. We would love to have you back for another visit whenever you return to the Smoky Mountain area. Once again, thank you for the great review.

"Ok Visit"

4
23/11/2017

Hotel ok for an older hotel. Nothing unusual, nothing special, nothing bad to report. Would stay there again. Good location. Breakfast is skippable as most are at hotels. Large double King Room. Easy to locate.

"Disappointed"

2
22/11/2017

Don't try to make reservations for specific type of room in advance because apparently 4 months in advance is enough time to lock it in. Everything else was good as far as the hotel but very disappointed to not get the room we requested.

"Very enjoyable trip. Love this area, and your Motel is very convenietly located."

5
20/11/2017

This is one of many times we have stayed at your location. We have not been here in a few years since the death of my husband. This trip was with the man I am dating, and he was very pleased with all of the amenities, and your location. Your breakfast is a big plus, and helps get the day started right. We will stay here again I can assure you.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for your business over the years, and for writing such a great review. We love hearing that you enjoyed your stay, and I will definitely pass along your compliments to our breakfast staff. Thank you again for your business, and we are definitely looking forward to your next trip to our beautiful area we get to call home.

"Older Building but still a Best Western"

4
20/11/2017

Excellent service and an excellent breakfast. The building was older and had some associated character, but the beds were comfortable, and the location is unbeatable. This is a great place to stay for budget minded trips to the Gatlinburg / Pigeon forge Area.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We love hearing when our guests enjoy their stay, and it sounds as if you did just that. I will definitely pass along your compliments to our staff, and we would love to have you back for another visit whenever you return to our beautiful area. Once again, thank you for such a wonderful review.

"Old, needs a major remodel"

2
17/11/2017

We had a two bedroom suite. Ample space but very limited seating outside of beds. Rooms are significantly under lit. There are lights in the ceiling but 50% would not work and the others were so dim they were useless. The carpet appeared clean but had a slimy feel to it. The bathroom was poorly lit. The shower head leaked which puddles up in the floor. The water pressure out of the shower head was rather lack luster. The jetted tub was stained - I refused to let the kids sit in it. The room had a strong bleach oder. The walls had patched holes. Over all the rooms felt old and dirty. The breakfast had a good selection but tiny!! 5 tables for the whole motel. You had to wait for a table each morning. Overall we will not be back. So old and gross feeling.

BestWesternToniInn, General Manager at Best Western Toni Inn, responded to this review
Thank you for your recent stay. We have sent a team to check on the concerns that you stated. When you turn on all of the light switches, all lights are working, and the room seems to be very well lit. We checked the carpet, and although it was clean and appeared fresh, we cleaned the carpets again just as a precaution. The shower head was not leaking, but we did notice that if the shower curtain is not left inside the tub, it will appear as though there is a leak. With the whirlpool tub, there is no staining, but instead a unique pattern that is put into the tub by the manufacturer. Our breakfast is in very high demand, and can have a small wait. To help with this, we have extended our breakfast hours everyday by starting at 6 A.M. to give a little extra time for our guests. We would have loved to help address these issues with you while you were here if you had reported them to us. We would love another opportunity to improve upon your impression, and to give you a great stay.

"stay at best western"

5
16/11/2017

very good I liked it very much I will probably stay there again it is in thecenter of every thing I want to see and do while I am there I do not know what else to say I will stay there again as soon as I can. A lot of places to eat near by

"Pretty good, low frills"

4
14/11/2017

nicely located (near everything but not in the middle of everything). Seating area in Breakfast room is undersized. Clean, economical, nice sized rooms, comfortable beds, breakfast was limited but good quality (could be laid out better for accessibility)

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We are happy to hear that you enjoyed your stay, and we would like to apologize for the limited seating during the breakfast hours. We would love to have you back for another stay whenever you return to the beautiful Smoky Mountain area. Once again, thank you for the great review.

"Our stay at Best Western Toni Inn"

4
13/11/2017

Great location. First hotel in years that I haven't had to call and request towels and wash clothes! Would definitely stay again! Hotel was located near all of our activities. Parking late at night was a problem, but always found a spot.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We love hearing that you enjoyed your stay, and would like to apologize for the parking being so tight. We would love to have you back for another visit whenever you come back to the beautiful Smoky Mountain area. Once again, thank you for the great review.

"Holiday season"

5
13/11/2017

We have stayed here numerous times but this was the holiday season and we brought our Grandson. Hotel grounds really decorated nicely. Hotel is within walking distance to many great restaurants. Trolley stop is right out front. Parking is easy and plentiful. We had a room right off the indoor pool area and it was great. Everything very clean, rooms and grounds. Would highly recommend. Good price (we got AARP discount). Breakfast in the morning was really good but seating is limited, we took it back to the room. We will be back.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. I will definitely pass along your compliments to our staff, and we thank you for the kind words about our Christmas decorations. We appreciate your business over the years, and we are looking forward to your next stay. Once again, thank you for the great review.

"Nothing fancy just a place to sleep"

3
13/11/2017

If you have to book late and need a room this will do. Rooms are in need of remodeling. Lamp didn't work in room. Breakfast was good. Beds are not very comfortable. Minimum parking available. Hot tub was nice and indoor pool looked clean.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. I would like to apologize for the issues you experienced, and would like for you to know that we are currently in the process of remodeling the rooms. We had to temporarily pause this process due to the busy season, but we have since restarted and will be continuing to do so as long as we can get into the rooms. I will pass along your compliments to our breakfast staff and maintenance department, and we would love another opportunity to improve upon your initial impression of our property. Once again, thank you for taking the time to let us know about your stay.

"Great Staff"

5
09/11/2017

Many thanks to the wonderful people like Nancy and Rebecca and housekeeping lead. You guys really helped us out. We had a horrible experience at the best western Plaza Inn and these ladies really made it better for us

"Pigeon Forge Best Western Toni Inn"

5
09/11/2017

This mid-priced hotel was great. They had free Wi-Fi, clean rooms, and such a good free breakfast!!! A neighbor recommended this place to me and my friend and I just want to spread the good word!!! It was on the Parkway and convenient to all the restaurants, shows and shopping in Pigeon Forge and Gatlinburg. We will definitely stay at this Best Western Toni Inn again.

"Pigeon Forge Trip"

4
08/11/2017

Had a homey, welcoming feeling. Very nice place to stay during my business trip. Caring, thoughtful staff. Location was terrific. Room was clean and quiet. Just wish there was bacon some days to go with the eggs instead of sausage for all 6 days I was there. At my age though, I probably don't need it as much as I just want it! Bring on the bacon and you'll be perfect!!

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. I will pass along your compliments to our staff, and I will definitely pass along your suggestion for bacon. Please come back and visit us whenever you return to the Smoky Mountain area. Once again, thank you for the great review.

"Pigeon Forge Dream"

5
07/11/2017

My husband and I have stayed at this hotel for years, we have never had a problem with room being clean, bed being comnfy, anything. We had issues with people in another room and they moved us immediately to another room that was even better. My girlfriends and I have stayed there and enjoyed every minute of our stay. Easy in and Easy out on the Parkway.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We love hearing that you have been our guest several times over the years, and we are definitely looking forward to many more years to come. I will definitely pass along your compliments to our staff, and we cant wait until your next visit. Once again, thank you for the great review.

"Pretty good"

4
06/11/2017

The staff is great. Rooms clean. Nice location. Breakfast was very good but the exact same stuff all 4 days. The indoor pool was a perk for the kids. The internet is awful and the tv remote would work on and off.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. I will definitely pass along your compliments for our staff, and please know that we do have a plan to fix our internet which will take place over the next couple of weeks. We would love for you to come back and visit whenever you return to our beautiful area. Once again, thank you for the great review.

"Great location and indoor pool"

5
01/11/2017

This facility in located in the busy area of Pigeon Forge and a lot of entertainment and dining is within walking distance. The room although on the 3rd floor was comfortable and overlooking the indoor pool. The elevator was clean and rather swift in arrival and bring you to your chosen floor. In the room we were surprised to have a fireplace (although electric) and a whirlpool tub included making our stay very romantic. Great amenities for the price of the room.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We love hearing when our guests enjoy their stay, and it sounds as if you did just that. Please come back and visit us whenever you return to our beautiful area we call home. Once again, thank you for the writing such a great review.

"Good quality for the price"

4
30/10/2017

The facade of the building and the interior of the rooms look a little "tired" and could use some renovations. But the staff were very pleasant and courteous. We would definitely consider staying at this location when we go again next year. It was the best price we could find for a chain hotel on the Parkway in Pigeon Forge.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. I will definitely pass along your compliments to our staff, and please know that we are currently renovating the property, and hopefully when you return next year, we will have everything completed. Once again, thank you for the great review.

"Old and outdated but good value"

3
26/10/2017

You get what you pay for with this hotel. It is clean but feels like a motel. Beds are comfortable. Pillows are very squishy and small. Entrances to all rooms are outside like a motel so it can be loud if people outside are loud. Inside pool is small but nice. Internet connectivity was very good for me. Front desk was very nice and helpful. Rooms need to be renovated and updated. We had a room with three queen beds which was great for our party so we didn't have to get two rooms. The room is very large but the bathroom is tiny with a drop ceiling. It was odd that the iron was attached to the ironing board. Breakfast was very good. They had a lot options available and it was all tasty. Breakfast area is tiny and you continuously bump into people trying to get your food.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. I will definitely pass along your compliments to our staff. Please know that we are in the process of updating the rooms, but we are just now exiting our busy season, and we will be continuing to get into the rooms to finish the updates. We would love to have you back out as soon as we finish with our upgrades to hopefully increase your impression of our property. Once again, thank you for taking the time to let us know about your stay.

"Love it"

4
23/10/2017

Everything good except front desk service and internet poor. But overall it was awesome. I would like to stay there again. Hopefully in spring or summer. Maybe for Christmas. I highly recommend this hotel.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We love hearing that you had a great time, but we are sorry for the poor experience you had with our front desk. We are working on improving the internet service on property, and will hopefully have this address in the near future. Please come back and visit us whenever you return to our beautiful area. Once again, thank you for the great review.

"Interesting "

2
23/10/2017

Not one of our favorite fall breaks...stressful from the start...went to Best Western across the street first...not a lot of sympathy from front desk...location is tricky to enter...don't turn too early...need a back entryway...traffic horrible...and seating for breakfast non existent...

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. I would like to apologize for the lack of sympathy from our sister property, and I was happy to hear that we were able to get your reservations resolved once you reached our property. Unfortunately the city plans access to any of the roads in the area, and we are unable to add a second entrance due to this. We would love another opportunity to improve upon your impression of our brand, maybe during a slower time for our area. Once again, thank you for taking the time to

"moldy tub"

3
23/10/2017

The hotel staff are excellent.....the same cannot be said for the room. There was mold in the calking of the tub and rust on the ceiling above it. It was apparently a drop ceiling with metal tracking. There was a repair to a wall in the bedroom that was patched but not painted. The dust on the headboard of the bed was very thick. It had not been dusted recently.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. I will definitely pass along your compliments to our staff, and I would like to apologize for the issues you experienced. Please know that we take issues very seriously, and I will be sending them to the proper departments to address. We would love another opportunity to improve upon your first impression of our property. Once again, thank you for taking the time to let us know about your stay.

"good stay"

3
23/10/2017

comfortable beds.thats all we really needed. pricey,but its october in pigeon forge. parking a little tight. staff was friendly. across street from dixie stampeed. very congested area. overall avery enjoyable stay.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. We love hearing that you enjoyed your stay, and I will definitely pass along your compliments to our staff. October is one of the busiest months of the year for this area, so traffic can get rough and the rates are higher. We would love for you to come back and visit us, maybe during a slower time of year when it is easier to get around. Once again, thank you for letting us know about your stay.

"Close to everything"

4
14/10/2017

The room was clean, no issue there, parking was easy spaces are big enough, one elevator in the middle we liked that it was glass, takes away that vulnerable feeling, lots of luggage carts, two pools and hot tubs. Of you are looking for a place to shower and sleep this is it. If you have kids that like to swim, this is it. If you like quiet and modern go somewhere else. This is an old property but our room was clean and comfortable, we were gone all day every day so it suited us fine. Breakfast was good. It could get crowded at prime times but that's common in any hotel. Staff were filling the bar constantly so all was well, nice clean area. Our only complaint was the noise from the kids in the indoor pool and running back and forth to it. Next time we will request to be far away from pool. All,staff were friendly, our fridge was acting up and the guy fixed it within 5 minutes of our call up front, even asked us the next morning when we passed him in the lot it or was ok. This place is a good home base for all the area attractions, one of the closer ones to the park entrance and Gatlinburg too. We would stay again.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We are happy to hear that you enjoyed your stay, and I will pass along your compliments to our staff, especially our maintenance department that was able to resolve your fridge issue. Please know that we are in a continuing process of updating the rooms, so hopefully when you come back we will be able to improve upon your initial impression of our property. Please come back and visit us whenever you return to the Pigeon Forge area. Once again, thank you for a great review.

"Best Western Toni"

4
13/10/2017

Clean rooms, comfortable bed, friendly staff, good location, safe. Great value. Indoor and outdoor pool. Would recommend and would stay here again. Nothing fancy but in good condition and well kept. No bugs and not really any noise. Parking might be a little difficult if you are out past 10pm. I came in after a show and got the last space around 11pm but there is a lot of parking and I did get a space even that late.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We love hearing that you enjoyed your stay, and I will definitely pass along your compliments to our staff. We would love to have you back for another visit whenever you return to the Smoky Mountain area. Once again, thank you for the great review.

"DIRTY"

1
11/10/2017

We left after one night of our 4-night stay!!! It was filthy! Bathroom was dirty, carpet dirty, bed full of hair and and very uncomfortable. We even had to fight a snake at the stairs, seriously!!! !!!

BestWesternToniInn, General Manager at Best Western Toni Inn, responded to this review
We are sorry you did not bring any of these items to our attention while you were here. We could have investigated and corrected anything needed. Your review doesn't sound like you are describing our facility. We work hard to have rooms that are clean, modern and comfortable. We invite you and all to stay with us and experience the real type of rooms we have.

"Toni Inn"

4
11/10/2017

Very good hotel with good rooms. Clean and good value for the money. Felt secure and quiet and good location in city. Indoor pool was used by family and friends...good experience and would stay there again.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We love hearing that you enjoyed your stay, especially that you found value and felt secure at our property. We would love for you to come back and visit whenever you come back to our beautiful area. Once again, thank you for writing such a great review.

"Excellent"

5
10/10/2017

I stay here about every time I go to Pigeon Forge. Love the location and the clean rooms. Breakfast is great. Staff was friendly and very helpful. Wish the rewards program made the cost per night a little less than the regular rate.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We love hearing that you are one of our repeat guests, and we are definitely looking forward to your next trip. Being a rewards member does give you a discount, but if the room is booked thru a third party, we unfortunately contractually cannot discount those rates. On your next trip, either contact our property directly, or book directly thru Best Western and you will be able to get your rewards discount. Once again, thank you for the great review.

"Amazing Experience"

5
10/10/2017

My family and I went to the Smoky Mountains for a quick weekend getaway. We usually rent a cabin but since we were only stay for one night decided a hotel better suited our needs. The Toni Inn was an excellent choice. The rooms were clean, the staff was nice, and our girls had a blast in the pool. We can't wait to go back. The only downfall for me was the bed wasn't very comfortable, but hey, it was clean and in the end that's what really mattered. We will stay at the Toni Inn on future trips to the Smokies!

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We love hearing that you enjoyed your stay, and I will definitely pass along your compliments to our staff. We would like to apologize for the stiff bed, but please know that we are in the process of swapping out mattresses in all of our rooms, but this is a time consuming process, and it has been difficult to get into rooms with the business in the area. Hopefully on your next trip, we will have new mattresses in the room and you will have an even better impression of our property. Once again, thank you for the great review.

"Do not stay here cheap motel feel"

1
09/10/2017

First I booked from booking.com and rates were $125 per night for 2 nights a month ago. When we got here rates are $65 a night being that I booked online not through Toni inn I couldn't be reimbursed... After traveling from Atlanta due to road closures and traffic a normal 3 1/2 trip was 5 hours...Front desk was helpful and quick in getting us checked in I went to take a nap as I was exhausted from long drive and the walls are paper thin I heard everything going on in other rooms and outside in the walkway but being that it was afternoon I tried my best to tune it out. We went out for the day and returned around 9 and went to bed around 9:45. The room next to us was still loud and I could hear conversations through the walls. I went to front desk and requested different room but lady said she couldn't and would make curtesy call to room. Now it's 1:45 am and I can still here tv and loud conversations from the next room! I will NEVER stay here again! There are so many other better hotel options for $125 a night! Don't waste your time

BestWesternToniInn, General Manager at Best Western Toni Inn, responded to this review
Thank you for your recent stay with us. As you noted, many times we can offer a better rate by calling us direct, especially to our Best Western Rewards members. Please don't let one set of loud guests make you have a bad opinion of us. As most of our reviews show, we have a great facility with very clean rooms, modern amenities, a large hot breakfast and a super location. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience, one that we strive to have for all of our guests.

"Great Rate Convenient Location"

4
05/10/2017

If you want great rates and a convenient location look no further than Best Western Toni Inn they are located near all the big attractions and they offer a wide variety of hot and cold breakfast items. Thanks Best Western for providing great hotels at a affordable rate.

"Great location but facility outdated."

3
04/10/2017

I picked this hotel because it was my first time going to Pigeon Forge and according to the map, it was close to many attractions. Parking is horrible. Very tight. The rooms are outdated. The bath tub looked to be original and my little kids didn't feel comfortable bathing in it. We did like the indoor pool. Just make sure that if you reserve here, you do not get a room right by the indoor pool. I would think that would be very loud! I like that they offered a free breakfast, but the area is very small and narrow. It made it difficult to maneuver the operation and I kept worrying my daughter would bump in to the hot waffle iron. Also, they need some solar screens or something in that area because the morning sun was way too bright when I was trying to ladle gravy on my biscuits. If I had a hangover, I think that bright sun would've killed me. Oh, another thing...the internet was horrible. Very laggy. I was trying to buy tickets to a dinner show and it was a pain. I also couldn't get a good connection to view Facebook. I missed someone telling me to watch 20/20 one night because they were talking about the Holly Bobo case! I did like that we could walk to places. My son was excited that there was a Denny's in walking distance. All in all, you can't beat the location and I would stay there again.

"Very nice"

5
04/10/2017

Very nice hotel, nice indoor and outdoor pools and hot tubs, the hotel is also very accessible to everything in the gatlinburg/ pigeon forge area, there is no end to the choices of activities for a family trip like what we went there for

"Great value, clean, and great breakfast"

5
01/10/2017

Needed a hotel for last minute trip to Pigeon Forge area. This place was clean and a great price. Breakfast had hot items, not just a box of doughnuts and juice. Good location. You can walk to restaurants nearby and it is very close to Dollywood. Located at the end of town heading toward Gatlinburg.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We love hearing when our guests enjoy their stay, and it sounds as if you did just that. Please come back and visit us whenever you return to our beautiful area we call home. Once again, thank you for the great review.

"Great for the price!"

5
30/09/2017

We stopped here for bonus nights to our vacation. We were pleasantly surprised with the room, pools, and fantastic breakfast. Had both indoor and outdoor pools. We will stay again in the future for sure.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We love hearing when our guests enjoy their stay and it sounds as if you did just that. We are definitely looking forward to your next trip. Once again, thank you for the great review.

"Best Western stay"

4
27/09/2017

Clean, comfortable room, friendly staff, gave us choice of available rooms. They had a discount coupon for the restaurant next door but did not offer until we asked if they had any coupons to offer. We stayed here in the past and will probably stay again if opportunity arises.

"Great, very clean hotel"

5
26/09/2017

I've stayed at this hotel many of times in the past. Very friendly staff, and the rooms are always clean. I noticed that one half of the hotel has been updated in the rooms. I'm sure they'll be updating the other half shortly. Other than that, excellent Hotel. I've been traveling here since the early 80s and if stayed at this hotel on several occasions. I will continue to stay here in the future

"Great trip"

4
26/09/2017

I enjoyed my stay at the Best Western Toni Inn. Helpful staff and clean rooms. It was a great location. The only complaint is I wish we could have gotten on the first floor as my parents are elderly. There is only one elevator so they had to do more walking than they would have liked. The breakfast was great but they need more space.

"very nice"

5
25/09/2017

We stayed a week at Toni Inn the staff was great , head of house keeping Julie was so helpful. All the house keeping did there job the room we were in was so clean. Everyone was helpful.When we return to the mountains this is where we will stay.GREAT JOB TONI INN

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. I will definitely pass along your compliments to Julie, who is definitely one of the best we have. We would love to have you back for another visit whenever you return to our beautiful area. Once again, thank you for the great review.

"Twice is enough"

3
25/09/2017

I have stayed at BW so many times but this year out of 3 hotels the Toni Inn and Opps(inAlabama) and Ft Walton only Opps was pleasurable, the staff in the other two were so flippin rude I will refrain from BW for a long while

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. I would like to apologize for the poor experience you had with our staff. We would love to hear how our staff upset you and would love another opportunity to improve upon your impression of our property. Please consider us again if you decide to return the Smoky Mountain area. Once again, thank you for letting us know about your stay.

"very good hotel"

4
21/09/2017

we had a very pleasant check in/out experience with no problems in between. the room was nice-really liked the wood flooring. the office personnel were very friendly and recommended a restaurant to try that was excellent. pools were clean as was the entire property. would stay again!!

"Very Nice"

5
21/09/2017

We loved this hotel from check in to check out. The staff was very pleasant and check in was a breeze. Our room was very nice, good sized and tastefully decorated. The beds were a little firm for me but OK. AC was great (and we love a cool room at night). The room was extremely clean. They even had a sleeve for the remote control (which I usually sanitize). We did not use the pools but saw both of them and they looked clean and well kept. Breakfast was nicely done with scrambled eggs, sausage, waffles, etc. and the coffee was good and the dining area was clean and well maintained.

"Friendly Staff and Nice, Clean Room"

5
18/09/2017

This was our first stay at this hotel as our usual was booked and this was a last minute trip. We stayed four nights and thought the room was excellent as was the staff. They took care of every request we had in a very timely manner. We are very likely to return in the future.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We loved hearing that your last minute trip turned out to be a good one, and that our staff helped it become that way. I will definitely pass along your compliments to our staff, and we would love for you to come back and visit whenever you return to our beautiful area. Once again, thank you for the great review.

"Rod Run"

1
18/09/2017

We stayed at this hotel for the Rod Run. We were treated disrespectfully when checking in. We needed two parking spaces and they could only give us one While trying to decide if it would be better to use the parking space for my teenager or my disabled husband there was a manager that was very rude about it. They did not try to help us figure out a solution or act like they cared. We paid way to much money to be treated like this. The staff was very rude. Will be staying somewhere else next year for Rod Run.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. I would like to apologize for the poor experience you had with our staff, but please know that during the car shows it can be extra stressful because we have to restrict the number of spots to 1 per room. Parking can be challenging on a regular basis, but during car shows it becomes extra challenging because almost everyone who stays with us brings more than one vehicle. We have a total of 115 rooms, and 115 parking spaces, and when you add into the mix the additional vehicles, it becomes impossible to park every car, which is why we have to have the restrictions so that everyone has a parking spot. I will definitely speak with our management team to try to ensure that we are relaying this information in a better way in the future, and we would love another opportunity to try to improve upon your impression of our property. Once again, thank you for taking the time to let us know about your stay.

"Excellent stay"

5
18/09/2017

Staff was wonderful, room was nice and clean. Beds slept great and room was updated. Security at this hotel was great. Indoor pool was clean and very nice. Front end staff was very helpful and kind. I will return to this hotel for sure !!

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We love hearing that you enjoyed your stay, and I will definitely pass along your compliments to our staff. We are already looking forward to your next visit. Once again, thank you for taking the time to write such a great review.

"Nice base to spend quality time in the Smokey mountains"

4
13/09/2017

The rooms,though a little dated are clean with microwave,fridge,iron and board,hair dryer and flat screen t.v.-There's ample space in the rooms with full size shower with great pressure. Both indoor and outdoor pools with jacuzzi is a plus after a long day in the woods.They have a free full breakfast-Scrambled eggs,sausage,biscuits and gravy,oatmeal,waffles,cereal,breads,bagels,sweet rolls etc. ALL fresh and well maintained. The staff is first rate and helpful.Location across from Dolly's dixie stampede couldn't be better and they are one block from the outer loop road you can use to keep out of traffic. They are just an update away from excellent.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We love hearing that you enjoyed your stay, and we would like for you to know that we are in the process of updating the rooms, but we had to pause for our season, but will be continuing once we can get into the rooms. Hopefully you will come back and see us once we get this completed, and we can turn your 4 star stay into a 5 star stay. Once again, thank you for writing such a great review.

"Family Friendly"

4
12/09/2017

Courteous staff, clean and comfortable rooms. Close to all the fun in Pigeon Forge. Excellent, valuable continental breakfast. Two pools, comfortable and clean common areas. We have stayed here multiple times during the Rod Run and enjoy the location (watching the cars from our chairs along the Parkway). The rooms are comfortable and always clean. Staff is friendly and we enjoy the kid friendly atmosphere. Our room (double Queen) was large enough for an additional twin air mattress for my daughter and pack and play for my infant son. Highly recommend this hotel when in Pigeon Forge.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We loved hearing that you our one of our repeat guests, and we look forward to many more stays either with our without the rod run. I will definitely pass along your compliments to our staff, especially our cleaning staff who works hard keeping the rooms clean on a daily basis. Once again, thank you for taking the time to write such a great review, and we are looking forward to your next trip.

"How nice my stay was with Best Western Toni Inn"

4
10/09/2017

The hotel amenities were wonderful. The rooms were clean and great staff kept the rooms well stocked. Breakfast was available and had a large variety. They kept it well supplied and clean. The pool areas were very comfortable. Hotel staff were nice and helpful when we discovered they never received my reservation from Booking, com. which was made 6 months in advance.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. I would like to apologize for the mix-up with your reservations, but I am happy to hear that we were able to get it resolved for your. I will definitely pass along your compliments to our staff, and we would love for you to come back and visit. Hopefully next time there will be no mix-ups and we can have everything waiting on you. Once again, thank you for the great review.

"Excellent place to stay when in Pidgeon Forge"

5
07/09/2017

Nice property with good amenities and service. The location was convenient and the room exceeded my expectations for cleanliness and comfort. Everything in room was in working order and pride of ownership was evident. The staff were friendly and accommodating and all in all I was pleased with my experience.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review! Our owners have been working hard on renovating and keeping our property up to date, and I know that they will appreciate it being noticed. I will definitely pass along your compliments to our staff, and we would love to have you back for a visit whenever you are back in our area. Once again, thank you for the wonderful review.

"Very nice "

5
07/09/2017

The room was very nice and clean. The bed was very comfortable and the shower was very nice. The breakfast was great and thee desk clerks were very helpful. This was our second stay at Toni Inn and we will continue to make it a destination and I would definitely recommend it to anyone. It's in a perfect location to enjoy all that Pigeon Forge and Gatlinburg has to offer.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We have been blessed over the years to have a strong repeat clientele, and we love hearing that we can now consider you one of those. I will definitely pass along your compliments to our staff, and we are looking forward to your next visit. Once again, thank you for the great review.

"Worth the money"

5
06/09/2017

This was a very good hotel for the price. It had a great look to it, very clean and decorated rooms and the breakfast was better than most I have ever seen for being a continental breakfast. Overall very satisfied.

"Good breakfast, clean room."

4
06/09/2017

The overall experience was good. The room was clean, but the mattresses were old and uncomfortable and the shower wetting from scalding to freezing every 30 seconds. Overall the room was nice but simple. Getting in and out of the peaking lot onto the parkway was a bit challenging too.

"Great Hotel"

5
06/09/2017

We had 3 Queen beds in this over sized room.It was wonderful.The hotel has a great indoor pool area with hot tub.The breakfast was good with lots of choices. It's across the street from Dixie Stampede and Texas Roadhouse is next door. I will stay at this Hotel again.

"Great place.....location perfect"

5
31/08/2017

Just a great Pigeon Forge motel. Location is directly across from the Dixie Stampede. Pool is big and spacious and breakfast was pretty good. Rooms were very clean. Great for a family. My little girl lost her lovey in the sheets that went to the laundry. House keeping found it and returned it promptly. Great service.

"Great"

5
30/08/2017

Great place to stay and enjoy family time. Very clean rooms. The pools and hot tubs were very clean and well cared for. We do plan to stay there again very very soon. My grandson had a awesome time playing in the pool.

"Very nice accommodations"

4
30/08/2017

Clean, comfortable and reasonably priced..exactly what we needed... We stayed for 2 nights and had easy access to Dollywood, Gatlinburg and the Great Smokey Mountains. Relaxed environment nice clean room and a courteous staff.

"2 Pools, clean, and freindly"

5
30/08/2017

The two pools and tow hot tubes were great. If the total solar eclipse center line had been in Pigeon Forge, I and hubby would have got our chairs the night before and sat by the pool to watch the show. Understand the entire place had a recent do-over and the place was clean and in great shape.

"Great for the Money"

5
30/08/2017

Great hotel for the money!! Both indoor and outdoor pools and hot tubs!! The rooms are nice, beds comfy. Hot breakfast was good. Conveniently located on the Parkway. This hotel is close to Dollywood, all the attractions and just across the street from Dixie Stampeed and a short drive to Gatlinburg.

"Great Value!"

4
23/08/2017

Comfortable rooms, easy roadside access, fast Wi-Fi, clean pools and hot tub, and decent Free Breakfast bar. The hotel is very close to the access road to the Great Smoky Mountains National Park and Gatlinburg, as well as the rest of Pigeon Forge. Great hotel to stay at when visiting the area with friends and family.

"Eclipse getaway to Smokies"

5
23/08/2017

Hotel is very clean inside and out. Rooms have microwave, refrigerator, and hair dryer which is nice to have. Breakfast is good and provides an added bonus for the price of staying at the hotel. Staff are friendly. Hotel is in convenient location to attractions and at end of parkway to make a trip to Gatlinburg even quicker. Feel like you've gotten your moneys worth when staying here.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We always love hearing when our guests enjoy their stay, and it sounds as if you did just that. Please come back and visit us whenever you return to our beautiful area. Once again, thank you for the taking the time to write such a great review.

"Friendly crews for customers"

3
23/08/2017

It was good to stay here with my family. Very friendly, professional, helpful crews. But you must bring your own stuffs if you use this hotel - may not have enough soap, shampoo, or lotion. Good breakfast - I enjoyed fresh biscuit and gravy.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. We love hearing that you enjoyed your stay, and I will definitely pass along your compliments to our staff. Concerning the amenities left in the room, if you come back and stay with us, we do have all of the items you listed (soap, shampoo, & lotion) available, and if enough was not provided, we always have additional available for free at our 24 hour front desk. Once again, thank you for taking the time to let us know about your stay.

"The best I could rate.."

3
22/08/2017

My wife and I have stayed here many times but this time around I could not rate this Motel like I would have liked too. The positive: The room was clean, breakfast was good, and had good variety of choice's of food. The negative: My wife and I seen the pool had some green place's in it one morning, was less noticeable the next day. The room We had was noisy from the Laundry room next door, made it almost impossible to sleep in the mornings. The room we had was somewhat rough looking a wall next to the sink had a white patched place , the walls were yellow. The ceiling had been roughly refinished , with nail pops sticking down from the ceiling, I could actually see the nails or screws sticking out somewhat. My advice is , if you get a room on the first floor stay away from the laundry area rooms # 130 through #135 covers either side. Our room was #132 Normally I would rate the Toni motel 4 or 5. average was the best I could do this time.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. I would like to apologize for the issues you experienced, but please know that we have reported them to our maintenance department and hopefully we can get these addressed resolved so that no future guests experience the same ones. We love hearing you have stayed with us several times, and we would love another opportunity to hopefully bring your impression back up to a four or five star stay. Once again, thank you for taking the time to let us know about your stay.

"One night"

5
22/08/2017

Stayed one night and it's one of the closest hotels on the main strip to the Dollywood lane Not sure if the trolley stops here but you could walk to a stop down the street. Pool was being used by adults and kids The free breakfast was refilled multiple times which was nice for the lazy people who wake up late !

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We feel that our location is one of our best features as well, and we will definitely pass along your compliments to our staff. We would love to have you back for a visit whenever you return to our beautiful area. Once again, thank you for the great review.

"Clean, comfortable & quiet"

4
17/08/2017

We enjoyed our overnight stay here. The rooms were clean & comfortable. It was also very quiet, never heard anyone. It was nice to be able to park right in front of our room. There were lots of selections for breakfast - best I've seen at a hotel that serves complimentary breakfast!

"Perfect for families"

5
14/08/2017

We stayed here in July 2017 for our first family trip to Pigeon Forge. The gentleman who checked us in was very friendly. Our room was clean and the breakfast was very good. We really enjoyed the indoor pool. This is in a great location and close to everything. We loved our trip here so much we've booked this hotel again in December!

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We love hearing that we made such a good first impression, that you decided to book a second trip to stay with us. I will pass along your compliments to our staff, and we are definitely looking forward to your stay in December. Once again, thank you for writing such a wonderful review.

"Comfortable, Clean, and Great Amenities!"

4
14/08/2017

The indoor pool and hot tub and the outdoor pool, kiddie pool, and hot tub are AWESOME!!! The complimentary breakfast is really good (something for everyone!!) The room was clean, the beds are comfortable, and the staff are all super friendly. For a motor lodge, it's really very nice.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We love hearing when our guests enjoy their stay, and it sounds as if you definitely did just that. We would love for you to come back and visit whenever you return to our beautiful area. Once again, thank you for taking the time to write such a great review.

"BEST WESTERN STAY"

3
14/08/2017

We stayed at the Best Western Toni inn in Pigeon forge, tennessee. The breakfast area is very small and cannot hold all the people at the hotel. Also was out late one night came back and there was no parking spaces at all but the lady at front desk moved her car so we could get our truck out of the way

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. Parking can be a challenge on our property, but I did love hearing that our front desk was able to make room for your vehicle. I will pass along your concerns with our breakfast area, and we would love another opportunity to improve upon your first impression of our property. Once again, thank you for taking the time to let us know about your stay.

"Great place to stay"

5
13/08/2017

This is the second time we stayed at Best Western Toni Inn. They have very friendly staff, great breakfast, very clean rooms. Pool excellant. Parking lot well lite and very clean. The hotel is in a great location.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We agree, we love our location, and I will definitely pass along your compliments to our staff. We would love for to visit us again whenever you return to our beautiful area. Once again, thank you for writing such a great review.

"We'll be back!"

4
10/08/2017

The room was extremely clean and the staff members we spoke to were very professional and friendly. The Wi-Fi was non-existent no matter the time of day or night and the Jacuzzi jets did not work. The mattresses are very hard, so if you have a bad back, bring a mattress topper or even an airbed if you want to sleep well. We travel to Pigeon Forge no less than 10 times or more annually and it's not easy to find a Pigeon Forge hotel/motel that is clean and bed bug free or that offers a great breakfast (full hot bar including eggs, meats, oatmeal, biscuits and gravy as well as muffins, toasts and waffles you make yourself), so due to the overall cleanliness of Best Western Toni Inn and the friendliness of the staff, we'll definitely book there again.

"Vacation Pigeon Forge"

5
05/08/2017

Awesome stay only use BW will return to Toni Inn... ....... service from front desk to maid service very helpful. The amenities were great. Enjoyed just relaxing at hotel and Did Dixie Stampede, Dollywood

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We love hearing when guests enjoy their stay, and it sounds as if you did just that. We would love for you to come back and visit us whenever you return to our beautiful area. Once again, thank you for writing such a wonderful review.

"Might as well put a cot by the highway..."

1
04/08/2017

The manager placed us in a room 2 doors away from the 4 lane highway. We couldn't have been 50 feet away. It didn't matter to us that the room had been updated when it sounded like a freeway was roaring through it - and I mean ROARING. It did not change at night either. We went to the office the first day to get moved and, of course, were told they were full. A couple of days later I went back to the office to get moved because the fatigue from constantly being woken up was ruining our short vacation. Honestly, if I had left the door open it could not have been louder since the single pane window glass was so thin. The manager told me I would have to check out and sit around waiting for hours for the maids to get to a room in the back. Obviously, the tail wags the dog at the Toni Inn or he would have told them to clean the room immediately so we could move there quickly and continue our vacation. Since I paid for 4 nights in advance I felt he was taking advantage. I also felt he was trying to make it difficult so we wouldn't move. The only thing I could do at that point was turn the AC down so it would run all the time in an effort to drown out some of the noise. We live a long way from Gatlinburg/Pigeon Forge so we had to fly. It cost alot just to make the trip back and forth so we couldn't afford to stay for a week. The time we had was not very enjoyable since we were struggling to go and do without sleep. (Rest was one of the reasons for this vacation since we work very hard in a huge, high traffic city all year long!) I blame this motel for the outcome and will never consider going to any Best Western after this. Making customers happy must not be the philosophy at this chain.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. We would like to apologize for the poor experience you had during your recent stay. Unfortunately, when we are full it is not as easy to move rooms as simply moving a housekeeper into a room. When we are full, the guest that currently occupies the room has until 11am to check out. Once they are out, then we can move a housekeeper in to service the room, which can take up to 1 hour or longer to clean depending on what state the departing guest left the room in. We are dedicated to customer service, and always offer to switch rooms if someone is not happy, but this can not be done instantly when we are booked, and does take time to complete. We also have guests that reserve specific rooms for up to 1 year in advance, so we do have to work around those room requests as well. We would love another opportunity not only to improve upon your impression of our property, but upon your general impression of Best Western. Once again, thank you for letting us know about your stay.

"Very good"

4
04/08/2017

Very good breakfast nice clean rooms outdoor hot tub was cold but indoor one was fine. Very good for the money! Can see dolly woods fireworks from hotel! Nicest stay I've had for best western in a long time!

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We love hearing when our guests enjoy their stay, and it sounds as if you did just that. We would love to have you back to visit us again whenever you return to our beautiful area. Once again, thank you for the wonderful review.

"Location Nice but a little on the old side"

3
03/08/2017

Toni Inn is in a good location, has an indoor and outdoor pool which was a plus. The cleaning staff tries their very best to clean but the place is just old and needs some improvements. It needs major changes such as new carpet, new beds, upgrading of breakfast items. Many times the staff ran out of fruit, yogurt, etc. All rooms are adjoining which we did not like. Was quiet except the last night and then some family moved in at 10:30 and made noise until 3 am. No sleep that night.

"Spacious, clean room "

5
02/08/2017

We recently stayed two nights at the Best Western Toni Inn and found our room spacious and clean. Beds were super comfortable and the jetted tub was very relaxing. There is an indoor and an outdoor pool to enjoy. The indoor pool closes at 10pm to allow guests time to wind down, but you can enjoy the outdoor pool until midnight. Check in was fast and friendly and the location can't be beat. Within walking distance of several restaurants and attractions. Parking can be a bit of challenge if you arrive in the evening as the lot fills up and we had to park quite a bit away from our room the end evening, but overall this was an excellent experience and we would definitely stay here again!

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review! We love hearing when our guests enjoy their stay, and it sounds as if you did just that. I will definitely pass along your compliments to our staff, and we would love for you to come back and visit whenever you return to our beautiful area. Once again, thank you for the great review.

"Clean Room but Refrigerator Didn't Work"

4
02/08/2017

Room was very clean. Okay breakfast. Refrigerator didn't work. Request made that morning when we left for the day around 9 and they still hadn't fixed it when we got back at 6:30 that night. Friendly staff.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. I would like to apologize for your refrigerator not being repaired. I am sure it fell thru the cracks on a busy day, but please know that we will get with our maintenance staff and perform follow up calls going forward to ensure that it does not happen to future guests. I will definitely pass along your compliments to our staff, and we would love for you to come back and stay with us again. Once again we would like to apologize for your fridge not being repaired, and we would like to thank you for letting us know about your stay.

"excellent stay"

5
28/07/2017

we had a leisure stay and just wanted a couple of days peace and quiet and to be by a pool and we were so pleased as we always are when we stay at Toni Best Western..It is our go to hotel and would never think of staying any where else as long as there is a reservation

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for writing such a wonderful review! We love hearing that we are your go to hotel, and we look forward to many more visits in the future. Thank you for your business over the years.

"Have always enjoyed the toni"

5
27/07/2017

Have always enjoyed the Toni, we used to stay here when our children were teenagers and we were going to Dollywood. Has been several years, we.brought our grandchildren for the first time. Automatically booked at Toni even though it had been years. The lady at check in was really confused, seemed very scattered and flustered. Other than that it was just as we remembered, good value for the money. Walking difference to a lot of restaurants. Will stay again.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a terrific review! We love hearing that you decided to stay with us after all these years, and it makes us even happy to hear you enjoyed your stay. We have recently added new team members and I am sure your flustered person was one of our new front desk agents. Don't worry, we are working with them and they will know all the ropes very quickly. We would love for you to come back and stay with us whenever you decide to come back. Once again, thank you for the great review.

"Family vacation"

4
27/07/2017

The hotel was a hit with my family. The pools were wonderful and so was the staff. Our room did have some work that needed to be finished in the restroom area. No biggie though. There were plenty of places to eat within walking distance. Which was nice having 3 kids.

"Disappointed "

3
25/07/2017

First thing: the youngman on duty July 23rd, needs etiquette training, and attitude training, and a lesson on his fellow businesses in Pigeon Forge. He sighed, rolled his eyes when presented with his employers on travel cards. I ask what I always ask every desk clerk, at anywhere we stay " do you have any good, non chain, locally owned restaurants"? He immediately looked at me and answered," I live in the area, work here,and go home. I don't ever eat in Pigeon Forge. I'll give yu a list of restaraunts. " The blonde lady working ,rolled her eyes, shocked. I left. The room was great, except, on the hotel day of the summer,our air con. stopped.The maintenance man cane, said he'd bring a new unit, and did. Next, we had 3 severe lightning storms,from 11pm to 3am., and the power went off, including their emergency power.We woke up because of the heat,thinking our 2nd unit went out,to find folks outside their rooms, on the balcony. I know ,they can not control nature, but, nobody came to the parking lot,where every balcony had people out of their rooms, getting fresh air , to explain what was happening. At 5:30 am, we dressed by our phone flashlights,and walked to Cracker Barrel to cool off and eat. I went to ck out, told the lady clerk, that we were disappointed in our ck in clerks attitude, and, that no communication was offered by anyone on duty, during the fiasco of no power.People were on the balconies cursing,smoking, walking to the office to ck out what was going on,and no common courtesy from anyone on duty. Hard to rate this property. Clean, room was great except for a/c problems, in a great location, for both Pigeon Forge and Gatlinburg ,have no idea what breakfast was, as we went elsewhere, escaping. Thanks for the manners and ability of their maintenance man, and the super lady on ck out,who applied for the mess.

BestWesternToniInn, Public Relations Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. I would like to first apologize for the poor customer service you experienced during check in. This definitely does not reach our service standards that we have set for our guests, and please know that we will be fully investigating this to ensure that it does not happen again to any future guests. We did like reading that we were able to resolve your air conditioner problem fairly quickly, and I will definitely pass along your compliments to our maintenance department. In regards to your concerns with the power outage, please know our night audit staff is trained not to leave the office unattended for safety purposes, but is willing to answer any calls or address any issues presented to them. With the bad overnight storms, the power outage occurred due to a transformer that had blown in town , and occurred very early in the morning while night audit was still on duty, which is why they were unable to go out and notify the guests. Once again, please accept our sincerest apologies for the poor customer service you experienced. We would love another opportunity to improve upon your impression of our property.

"Toni - Best Western"

4
25/07/2017

Everything at this motel was good to excellent. I would stay here again. The convenience was exceptional. The amenities were well above the expected. The beds were somewhat uncomfortable but it could have just been me. The other person with me slept well and had no complaints.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a terrific review. We love hearing that our amenities exceeded your expectations, and are really happy to hear that you would stay again. We would like for you to know that we are in the process of switching out all of the mattresses on property, so hopefully when you return you will be able to have a comfortable night sleep as well. Once again, thank you for writing such a great review.

"good place"

4
24/07/2017

satisfied with stay .. a little unhandy to lobby .. but wasn't to bad over all a very good place to stay .. breakfast was a lacking .. sausage patties would have been nice and maybe potatoes .. but that is a personal pref.. eating area was small but it was a busy time.. a lot of ppl on vacation

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We love hearing that you enjoyed your stay, and please know that I have passed along your recommendations on breakfast to see what we can do in the future. We would love for you to come back and stay with us again whenever you are visiting our beautiful area. Once again, thank you for the great review.

"Always enjoy our stay"

5
20/07/2017

I have stayed at the Best Western Toni Inn many times over the years and have always been satisfied. Rooms are clean, staff is friendly and helpful. Indoor and outdoor pool. Both are very clean. Looking forward to many more trips

"Good time"

4
19/07/2017

Property was very clean, staff was very friendly. Rooms were clean and updated. Pools were very clean and we'll taken care of. Very good location on the parkway, pretty easy to get on and out. Lots of good places to eat within walking distance.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a terrific review. Our housekeeping department works really hard on a daily basis to keep our property tip top shape, and the love hearing when it is noticed by our guests. We would love for you to come back and visit when ever you come back to our beautiful area. Once again, thank you for the great review.

"Great stay."

5
19/07/2017

Had a good time in Pigeon Forge. Motel was located in good place with clean rooms and 2 pools. Staff was great, check in fast and breakfast good although pretty long lines to get good. Good pricing for area it's in. Will stay here again when we come back.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We always love hearing when our guests enjoy their stay, and it sounds as if you did just that. I will definitely pass along your compliments to our staff, and please know we are looking forward to your next visit. Once again, thank you for writing such a great review.

"very good place to stay comfortable beds clean rooms good service and great employees and special thanks to Bill and his"

5
17/07/2017

very good place to stay comfortable beds clean rooms good service and great employees and special thanks to Bill and his son they were there to help when needed and went over and beyond what they had to . to help us out.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We love hearing when our employees go the extra mile, and it sounds as if Bill and his son were able to do just that. I will definitely pass along your compliments because I know they will appreciate them. Once again, thank you for writing such a great review.

"Excellent"

4
15/07/2017

It was a great place to visit. The staff was amazing. The in Door pool and hot tube was great. The out door pool and hot tube is we're we spent most of our time cuz they had a 1 ft pool for baby's to play in.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. I will definitely pass along your compliments to our staff. They work hard on a daily basis and really appreciate when their hard work is noticed. We would love for you to come back and visit us the next time you visit our beautiful area. Once again, thank you for writing such a great review.

"Nice Hotel"

5
13/07/2017

Very large rooms. Clean pools. Nice breakfast Friendly staff. In good location for easy in and out. Close to many restaurants and shopping stores would stay at again in the future when we come back to Gatlinburg

"Very satisified"

5
13/07/2017

We had the family room with 3 queen beds. Very large, clean and comfortable. Hotel staff very nice and helpful. Pools stayed open till midnight. Breakfast had everything anyone could want. Will definately stay here again when in Pigeon Forge.

"Nice place!!"

5
12/07/2017

We stayed for 4 nights and really enjoyed it. We loved the indoor pool and hot tub! They provide a good, hot breakfast in the morning and the staff is very friendly! We have recommended this hotel to friends and we would definitely would stay again!

"Great breakfast, Excellent Internet, and Super Clean Room"

5
11/07/2017

This was the second time we have stayed at the Best Western Toni in Pigeon Forge and won't be the last. Staff immediately see to your needs, no waiting and the breakfast was super. What can we say? When the coffee is excellent - you already are hitting top of the line!

"Friendly staff"

5
08/07/2017

Stayed 2 nights with my brother and sister-in-law for a fun vacation at Dollywood. Staff let us use the computer on site to print out discount tickets for the park. Room was clean and very comfy. Breakfast was also good. Thanks for the awesome memories!

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We love hearing when our guests enjoy their stay, and it sounds as if you and your family did just that. We would love for you to come back and visit us the next time you are in our beautiful area. Once again, thank you for the great review.

"Bring bug spray"

1
05/07/2017

My family and I stayed here for two nights. The beds felt like we slept on cement floors, woke up at 3am to use the restroom and found a roach running on the tub. When I went to get back in bed I found a bed bug under the blanket. We packed our things and checked out at 4am. We told the staff and it was brushed off. We later called to talk to a manager and we were told call back later. The second phone call was placed and we were told the room had not yet been checked and we would receive a phone call back later. We called again that evening and the night manager knew nothing about it and told us to call back tomorrow. Next phone call I was told that the manager stepped out and they would call me back, never happened. I had to go to a laundry mat to wash all my clothes because I couldn't risk bringing home bed bugs, roaches and who knows what else.

"Not so easy on handicap accessibility."

3
05/07/2017

Room was ok..not as clean as it could have been. Soap skum buildup in tub. Beds incredibly hard! Needs more parking (handicap) elevator not so convenient. Ramps to second floor but not third(which is where our room was) so what if the elevator went out? We would have been out of luck.

"4th of July"

5
05/07/2017

Room were clean and staff friendly. Kids enjoyed the indoor and outdoor pool. Forgot my son stuff animal and I was able to coordinate with housekeeping to send it back. That meant a lot to us. Would recommend.

"Cute alpine"

3
04/07/2017

Following theme of a alpine village in the smoky mountains, hotel is cute on outside. Room was good size w.small fireplace. Bathroom dated but overall clean. On PF mainstrip and about 10min to Dollywood. Only complaint, pool hrs were way too late. We couldn't sleep w.kids splashing until midnight!!

"Great Hotel with Great Staff"

5
03/07/2017

Stayed several times over the past 5 years, We really loves Hotel and the Indoor Pool and the clean rooms and great staff. The location is great as well, we visited Dollywood which is about 10 minutes away, food locations are endless within walking distance. Again Great Hotel We Love It, We will stay here again and again

"rn guest"

5
29/06/2017

wonderful stay, extremely clean, nice beds,. pools clean daily. 2 hot tubs very relaxing for a quite retreat to get away and relax. have stayed twice this year will be back. staff very helpful. accessories available. breakfast fresh made daily hot meal. breakfast most important meal of the day. plenty of seating for breakfast.

"Not bad for price"

4
28/06/2017

Room was very clean and the breakfast had a great selection. Room had a musty smell and ceiling looked like it was in need of repair. Great price and the staff was very professional and friendly. Parking was tight.

"No one cared"

1
25/06/2017

Terrible room and bad customer service. And received no refund. Beds made bad knows. Insects in the room. The air conditioner did not cool the room. The high speed internet was very slow. At check out I told the clerk and was told the manger was on the phone and would call me about a refund and never heard a word.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
I would like to apologize for the bad experience you had, and to thank you for letting us know about it. We would love to discuss your issues further to see how we can improve upon you experience. Unfortunately thru TripAdvisor we are unable to pull any information to see what we can do, but please contact us and ask to speak with Robert or Todd and we will hopefully be able to help resolve any outstanding issues. Once again, we are sorry you had a bad experience and would love to hear from you.

"Very Clean, Close to Everything"

5
24/06/2017

We were close to everything we wanted to see & do. The room was very clean and neat. The breakfast was AMAZING - everything from cereals to delicious waffles, eggs & sausage, and was included in the room rate. Rebecca and Nancy at the front desk were very helpful in getting the best directions for us to get to Knoxville airport and avoid possible traffic back-ups - Thank you Rebecca & Nancy - Rt 321 was a beautiful, relaxing drive and we arrived with time to spare! We will definitely return when we can spend more time in Pigeon Forge and will reserve our room at Best Western Toni Inn!

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. Rebecca and Nancy are some of our best employees, and I will definitely pass along your compliments to them. We love hearing when guests enjoy their stay, and we are looking forward to your next visit. Once again, thank you for writing such a wonderful review.

"Great Spot for a Nice Sleep!"

4
23/06/2017

I stayed here the first weekend of June, 2017. I was in town for the annual Firefly event at Elkmont. This motel pleasantly surprised me considering it's age and was the perfect spot to lay my head down late at night after a long night in the dark woods looking at fireflies! Lovely lobby. Nice clean rooms. Bed was not overly comfortable due to a "loud/crunchy/waterproofing" mat under the bedding. I was too tired to care but my friends took theirs off their beds. :) Parking was a little tough when we got back late at night. We finally found a spot on the other side of the pool. The next morning we realized there was some additional parking to the other side of the hotel. All in all very please with this location - especially for the price.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a terrific review. We love hearing when our guests enjoy their stay, and it sounds as if you did just that. Parking can be a challenge, but please know we do have parking for all of our guests. We would love for you to come back and visit the next time you are in our beautiful area. Once again, thank you for the great review.

"Loud room, non working internet"

3
21/06/2017

Cons: Our room was next to a service door, across from the elevator, and above the ice machine and laundry. I believe this was probably the noisiest room in the entire hotel. I was awoken at 7 AM every morning and the constant noise prevented me from going back to sleep. This particular room should be offered at a discounted rate because of the level of early morning noise. The internet completely stopped working on day 2 of my 4 day stay. Pros: decent breakfast served at decent hours, pools were great, staff was friendly, good location

"Loved the Best Western Toni Motel"

5
21/06/2017

Nothing bad about this motel. We were a party of seven and all were very happy with our stay. Breakfast was amazing. Rooms were clean and updated. Employees were friendly and helpful. Motel had indoor and outdoor pool, Jacuzzi, elevator. Will be staying at this motel again.

"Miniature toilets"

2
19/06/2017

the standard room toilets are the size you would expect to find in a kindergarten classroom. Not the standard size. It was quite a surprise to sit on the toilet and realize your personal parts were in the water! I expressed my concerns to management and they told me all of the rooms had that size toilet except for handicapped rooms. When I checked out in disgust that afternoon, the manager on duty still charged me for the nights stay.

"Toni Inn"

4
19/06/2017

This place is ok but could use more parking. Rooms appear to be undergoing upgrades such as painting and carpet. The parking lot is usually jam packed after 9 pm so I suggest you use the trolly if you want to go out at night to have a space close to your room.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We agree, parking can be a challenge during busier times, but please know that we always guarantee every one a spot. Hopefully the next time you visit, parking wont be that big of a challenge for you. Once again, thank you for taking the time to write such a wonderful review.

"Great Place Best Staff"

4
19/06/2017

Great location, My Family and I will be back. I always use a name I can trust. Best Western is the Best. I dont like issues but anytime I ever have Best Western TKO. As a Club Member The rewards are a great plus.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We always love hearing when our guests enjoy their stay, and it sounds as if you definitely did that. We also completely agree that the Best Western rewards program is a great bonus to any stay. Hopefully next time you visit, you will be able to take advantage of those rewards and get to use a free night. Once again, thank you for writing such a great review.

"Front Desk Personnel"

5
15/06/2017

During our stay at Best Western Toni Inn, we had the pleasure of meeting Nancy at front desk. She went above and beyond to help us in anyway possible. She was kind, soft spoken and resourceful. She was willing to give advice about attraction that we might be interested in doing.

"Family Oriented"

5
14/06/2017

We have stayed several times at your hotel, its always clean and comfortable. This time we were in a suite and the tv wouldn't come on, I called the front office and just within minutes someone was there to fix it.

"Great Value"

5
13/06/2017

The best value on this trip so far with excellent service. Breakfast was good to include biscuits and gravy, waffles, juice, yogurt. Beds comfortable. Rooms clean. Outdoor and Indoor pools with hot tubs.

"Solid value..."

4
12/06/2017

This hotel was a nice solid value in this highly competitive Pigeon Forge area. It is a well taken care of older property with recent updates, but is nothing fancy. It's efficient, clean and convenient. The pools are not resort style but my kids enjoyed swimming upon late arrival and after a long day at Dollywood.

"Very nice place to stay"

5
12/06/2017

This hotel was reasonably priced. It offered great amenities including an TWO pools and hot tubs (one of each inside and outside). The hot breakfast was very good. The room was very clean and serviced daily. The location was excellent since it was very close to Dollywood and Gatlinburg. I would definitely stay here again!

"If you want a clean room to sleep try here you wont go wrong"

5
08/06/2017

I am very hard to please when it comes to motel rooms the floor, bathrooms, beds I check them all when I arrive and I was well pleased with this one. Indoor and outdoor pool was kept up well also, my granddaughter loved the pools.

"Best Western Toni Inn"

4
06/06/2017

If you are looking for a nice affordable stay in Pigeon Forge look no further this location has recently been updated to modern appeal and they offer a great continental breakfast and are located near the top attractions Dollywood and Dixie Stampede. Thanks Best Western for providing great hotels at affordable prices.

"Super clean"

5
06/06/2017

Very friendly staff, got there about 30 minutes before check in was still allowed to go ahead and check in. The pool is very clean as well as the hot tub. Walking distance to many attractions. The room was clean, had plenty of tv stations for when we were in the room. Breakfast was very good, waffles are shaped like teddy bears which my son really enjoyed! Def would stay here again!

"Enjoyable Stay"

4
06/06/2017

Staff was very courteous and a great breakfast! Would stay at this property again! It is in a good location and very convenient drive into Gatlinburg from it's location!!! Good restaurants and shows close by!!!

"Vary nice "

5
04/06/2017

The hotel was nice, staff friendly, vary clean, nice swimming pools close to a lot of attractions, I would recommend this to travelers and vary family friendly , parking is what it is because of location and so many things around the hotel, front desk help is great at answering questions and giving directions if u have a big family they do have a family room three full size beds in the same room was great for my family and my budget

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a terrific review. We love hearing when guests enjoy their stay, and I will definitely pass along your compliments to our staff. Please come back and stay with us on your next trip to our beautiful area. Once again, thank you for the wonderful review.

"Great stay!"

4
01/06/2017

Nice and clean. Friendly staff. Overall great place to stay. Breakfast was decent. Plenty of room for everyone to sit and eat. Only negative thing was there were centipedes in the room. Parking was easy. It's right on the main strip.

"Family Trip"

4
27/05/2017

Great stay just a few problems....the tub would not drain well and never got fixed....also before we made reservations we asked if there were any big groups coming in that week and we were advised no........however on Wednesday( our fourth night there) three huge buses full of kids came and pretty much destroyed the indoor and outdoor pools and were extremely out of control with no supervision. My five year old and other small children got to finally enjoy the pool after I " very nicely " spoke to these hooligans!

"Upgraded hotel"

5
27/05/2017

This hotel has upgraded and was a great stay . The breakfast was nice and the beds have been replaced . The pools are nice and for the price this was a nice hotel. It is older but has been remodeled . The inside pool area was good if you have kids to watch also.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review! We love hearing when guests enjoy their stay, and it sounds as if you did just that. Thank you for noticing the upgrades that have been taking place. This is something we have been working hard on getting completed, and we sincerely appreciate it when it is noticed. Once again, thank you for the great review.

"Nice room cold heated pool"

4
26/05/2017

Nice rooms but it advertises heated pool. The pool outside was cold the pool inside was cold and the hot tub was cold. Also we could use points on free rooms but they wouldn't let us use the points on our rooms because they were upgraded rooms. But we didn't ask for upgraded rooms so we can use any best western points on them that didn't seem fair to me

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. I would like to apologize for the issue with the pools, and to let you know I have turned this over to our maintenance staff because our pools are supposed to be heated to 80 degrees and the hot tubs to 100 degrees at all times. They will investigate to ensure that they are up to our standards for any and all future guests. Concerning the points, all policies are established by Best Western, and we have to follow their guidelines. To use points, they have to be applied to a standard room, and cannot be applied towards any other rooms. Points can only be redeemed for free nights, and cannot be redeemed towards discounts at the property level. There are numerous things that Best Western has to redeem points, including free nights, gift cards, and vacation discounts, but unfortunately on the property level we are severely restricted as to what we can redeem them for. Once again, thank you for taking the time to let us know about your stay.

"The cleanest hotel in the Smokys !"

5
24/05/2017

This is the best deal in the Smokys. Take it from me, Ive been to most all of them.I can only imagine what it takes to keep up with a hotel in a tourist trap. But these guys have mastered it. Clean as a pin. I look out my window at 8:30 am and there out there cleaning the pool area and dialing everything in ! Great breakfast ! Lots of smiles ! We will be back !

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. Our cleaning staff works extremely hard to keep our rooms and our property looking nice, and they will definitely love to hear your kind words. We would love for you to come back and visit the next time you visit our beautiful area. Once again, thank you for writing such a terrific review.

"Thanks"

4
22/05/2017

Had a great girls weekend, pool every clean and warm, staff super nice, new mattresses and room decor was very eye friendly, large breakfast with several fresh options, nice location, parking was a bit tight, but overall nice stay :)

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We are extremely happy to hear you had a great girls weekend while visiting us hear in Pigeon Forge. I will definitely pass along your compliments to our staff, and we would love for you to come back and visit us the next time you are in our beautiful area. Once again, thank you for writing such a great review.

"My home away from home"

5
17/05/2017

This was by far the best hotel experience that ive had. The room was very cleaned and had a just cleaned smell. The breakfast was excellent! Anytime I seen an employee they were all smiles and very friendly. The outside is very unique and gorgeous. It made me feel very comfortable just like I would feel at home. I will be staying again!

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review! We love hearing that this was the best hotel experience you have had, and we only hope to improve on your next visit. I will definitely pass along your compliments to our staff, especially the breakfast staff that works extremely hard on a daily basis. We would love for you to come back and stay anytime you are visiting our area. Once again, thank you for writing such a great review.

"Early check in"

4
16/05/2017

Drove thru the night and arrived at 11am and our room was ready. Thank you. We were able to recoup, tour the area, have a swim, supper and a relaxing and quiet nights sleep. Of course breakfast was included and typical to BW standards.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We are happy to hear that we were able to get you in early on the day you checked in. We are not always able to do this, but anytime we can we always will. We would love for you to come back and visit the next time that you are in our beautiful area. Once again, thank you for writing such a great review.

"Wonderful hotel"

5
16/05/2017

My husband and I have stayed here for the past 10 years. The staff are extremely friendly and very helpful. The cleaning staff are exceptional. Our rooms are cleaned each day as requested. If you don't want to go out for a meal, there is a microwave, coffee maker and refrigerator in the room. There is an outside pool, indoor pool and jacuzzi inside. We have never had a problem here and I would recommend it to anyone traveling to Pigeon Forge. It is close to restaurants, shops and shows.

BestWesternToniInn, Front Office Manager at Best Western Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review, and especially thank you for your business over the past ten years. We have been blessed with a many repeat guests over the years, and we are happy to consider you one of those. I will definitely pass along your compliments to our staff, and we are looking forward to your next visit. Once again, thank you for your business, and thank you for writing such a great review.

"Best Western Toni Inn"

5
15/05/2017

This is an very nice hotel. The staff is great and very friendly. There is a full breakfast that is excellent. We plan to stay at this hotel whenever we are in the Pigeon Forge Tennessee area. For the value, this one is hard to beat.

"Pleasantly Surprised Visit to Pigeon Forge"

5
15/05/2017

We were pleasantly surprised to find our room not only had a king bed, but it was in a separate room from the queen bed and sofa bed. We also had a huge jetted tub, refrigerator, microwave, table and four chairs, and fireplace. There were 2 pools, 2 kiddie pools, and 2 hot tubs (indoor & outdoor). The breakfast was very nice with biscuits & gravy, eggs, sausage, oatmeal, grits, waffles, bagels, and anything you needed to go with them. There was seating indoors and outdoors. It is right beside Texas Roadhouse and across the street from Dixie Stampede. We walked about 10 minutes and got hot Krispy Kreme doughnuts. Overall, we were very pleased. It was very quiet and well located.

"The Best is Best Western"

5
11/05/2017

I had never stayed at a Best Western before.But you can rest assure that after my stay at the Best Western Toni Inn, Pigeon Forge,Tenn I will be checking out all Best Westerns . Had I know how refreshing this visit would have been I would have stayed at Best Western more often . When you walk in a room it smells crisp and clean. without heavy cleaner smell or odor to it .

"Awesome"

5
09/05/2017

Great room, wonderful staff and delicious hot breakfast. Great indoor pool and heated outdoor pool for cool days. Easy access in middle of everything. Would recommend and will definitely be back. Thanks

"BEST of the BEST"

5
09/05/2017

I go out of my way to stay at Best Western. I know what Im getting and know how I am going to be treated. CUstomer service. I own a small successful business. Customer Service is why my clients keep coming back. Customer service is one of the biggest reason I return time and time again to Best Western. No Best Western Ill go to the nearest town and stay at Best Western

"Roz"

4
08/05/2017

This hotel is typical of most Best Westerns that we stay at . Meaning, they are usually clean, pleasant staff, decent rooms and decent breakfast. The bathroom was outdated but functional and the shower pressure was awesome ! Our ground floor room also had a mini fridge and microwave. Texas Roadhouse is next door and plenty other restaurants and shops to walk to. I would stay here again. I think the beds could've been a little more comfy but I have a bad back and need a perfect bed. My husband thought the bed was fine.

"Better than expected"

3
08/05/2017

Old, outdated furnishings in the rooms, but clean. Mattress was worn when inspected for cleanliness, but not dirty. Indoor Pool was nice, but could be loud to the people in the rooms right by the pool. We were chatting at a table in the indoor pool area while waiting for laundry, and people complained we were talking too loudly even though we were not being rowdy. I think voices just carried and the walls to the rooms are thin, because even in my room outside the pool area, we could hear everything around us. Breakfast was ok... wish there were more fruit options. I wouldn't book this hotel if I were wanting to stay at the hotel to hang out, but it worked as a place to sleep at the end of the day. Outdoor pool was heated, and people were swimming in it in early May well into the night. I didn't go in the outdoor pool area, but it looked well-kept

"Girlfriends trip"

5
04/05/2017

Excellent hotel, excellent price. Easy access to surrounding attractions and easy parking. Would stay here again in a heartbeat. The staff was very friendly, great southern hospitality and the room was spacious and well kept. Updated and clean!

"My Stay"

5
03/05/2017

we had a wonderful vacation. everything was splendid. This motel has a very friendly atmosphere. The breakfast was very good. I would love to stay again. The workers worked very hard to please their guests.

"Vacation with no worriew"

5
02/05/2017

We enjoyed our second stay at the Toni. The staff was friendly, helpful and committed to their guests needs. The check in and check out process was quick and easy. The breakfast was always hot and the ladies cooking and restocking the hot ideas were kind and on top of food items running low.

"Family get away"

4
01/05/2017

Decent hotel, clean rooms good helpful staff, beds not very comfortable and very noisy outside of rooms early in the morning with hotel staff rolling carts around... nice pool area and over all a average stay... better beds and quieter in the morning would be be much better

"vacation"

4
01/05/2017

mom and daughter time at the Toni. Very quiet and clean. no problems. It;s nice not to have to pay for breakfast!Breakfast bar kept stocked and fresh. Wish the sweets were bakery sweets rather than Little Debbies! Will be back!

"Great reasonable family friendly stay"

4
26/04/2017

room was clean overall. double beds were small but manageable. good amenities and great location. prices very reasonable. pool was clean and pool hours reasonable. Breakfast offered but did not experience it.

"Nice Stay Great Location"

4
24/04/2017

Location is great, breakfast is good, hotel is a little above average. They have both an indoor and outdoor pool with hot tub, which are nice. Rooms are a little dated, especially the bathroom which is tiny and old looking. Our only issue were the beds. Very springy and not comfortable at all. If they would update the mattresses I would stay here again.

"Average"

3
24/04/2017

I compared several places prior to booking. Went with this one due to both inside and outside pool. Nothing was terrible here, but feel that there are some nicer options for same price. If I was getting a better price per night, I would have graded higher with lower expectations. Main complaint was size of room for Continintal breakfast.

"NICE PLACE"

4
24/04/2017

Clean comfortable rooms, nice indoor and outdoor pools and hot tubs. Close to restaurants and attractions. Only a short drive to Gatlinburg. All the staff I encountered were friendly and helpful. Easy check in and check out.

"Best Western Toni Inn"

3
24/04/2017

Beds were comfortable. Didn't like the idea that you had to walk outside to get to lobby and pool area. The room smelled musty and the internet was terrible. Cleaning began very early and they rolled these loud carts up and down the outside area so it was impossible to sleep very late. Breakfast was good but very small area and crowded.

"Spring Break/Anniversary Trip"

3
19/04/2017

Staff was relatively pleasant. Room was adequate and hotel was quiet in evenings. Facilities were adequate for our stay. Housekeeping staff seem to be bit hit & miss in that we had to request some items for room that should have been provided during the regular servicing of the room. Staff did provide them when notified. Overall it was a good place for vacation visit. We stayed here several years ago & would keep this in our list of desirable accommodations.

"best place to stay"

5
19/04/2017

from the day we arrived every one was awesome Rebecca in the front desk was so helpful always had a smile made us feel right at home my husband has had 6 back operations and our suite had few stairs they got a young man (I think his name was Billy) to carry our things up stairs had a little trouble with one our keys and within 3 minutes young lady came and fix it everyone was great would tell every one if you like friendly people who have pride in their jobs and know to smile this is the place to be I give Toni's Best Western a 10 plus

"Need more parking!"

3
13/04/2017

We've stayed here a few times and every year we have a problem with parking! Last year we went to eat and when we came back there was no parking available at all! I had to cruise the lot until someone left.

"Awesome"

4
11/04/2017

Very well taken care of. The breakfast was stocked the whole time. The pool was clean and slowed for much fun the rooms were clean and made you feel comfortable. The cleaning people did a great job. Much fun.

"Great overall hotel!!"

5
11/04/2017

The hotel was great. Amazing location, and it also had very helpful staff. The linens were changed and room was nice and clean every day. I'll definitely keep staying there every time I go back. Loved it!!

"Great Stay"

5
11/04/2017

Great place. Very clean. Would stay again. Check on staff very professional and accommodating. Rooms were very clean. Good amount of parking. Price was reasonable. Bed was a little to firm for me. Drug and microwave in room.

"Great hotel"

5
11/04/2017

Nice clean rooms...wonderful indoor and outdoor pools. Staff was nice and helpful. It was spring break and the Rod Run so the hotel was full but had no trouble finding parking and the pools weren't too crowded. We will be back.

"nice room, over-crowded breakfast, busy and busier pool"

3
10/04/2017

We enjoy our stays at Best Western Toni Inn. Although dated, the room was nice, quiet, and cleaned to our satisfaction, Somewhere, Spring Break was on and everyone was staying at Best Western. The breakfast was adequate when we could find space to sit and eat. It was always crowded; one day we gave up and ate elsewhere. I enjoy doing water aerobics (exercises) in the pool but could not find a time when there was little activity in the very nice pool area. One night I tried to do my exercise in a corner but the children often splashed and were otherwise rude. The wi-fi was very slow.

"another great stay"

5
27/11/2016

Our second and hopefully annual stay here was as before great. Room was good, breakfast was even better than most motel breakfast. We were able to get a good couple days in Pigeon Forge before moving to Gatlinburg and the location of this motel made it easy to get to anywhere we wanted to go. We hope this time next year to be back at the Toni Inn.

"Great stay"

4
27/11/2016

Great motel to stay. Nice hot and continental breakfast in the mornings. Nice roomy rooms. Would recommend anyone to stay here when visiting in Pigeon Forge area. Close to shopping and within walking distance to some great restaurants.

"Dollywood red carpet"

3
26/11/2016

Sand in hot tub, black in pool, not enough area for sitting for breakfast, also parking is really bad when they are full. I didn't like the lip on the headboard of beds, hurts your neck. The shower curtain wasn't long enough to stay in tub while taking shower.

"Rating BW Toni"

4
25/11/2016

Clean rooms, friendly staff, and good experience for the price. However I think management staff should consider designating areas for smokers. I believe smokers have the right to smoke and I believe non smokers should not have to walk through the smoking areas. I also think they need to consider expanding the breakfast area as each morning there was no seating for me and my loved ones. Of all this is a good hotel, good services, clean rooms, and extremely friendly hotel staff.

"Beautiful"

5
23/11/2016

We stayed in room 122, that led directly out into the pool area. It was beautiful and so handy. Check in was very easy and quick. I was able to use points for our stay and we got exactly what we asked for in room choice.

"Great Stay"

5
23/11/2016

When we go to the Pigeon Forge/Gatlinburg we always stay at the Toni Best Western. This year when we booked it was very busy and so we only got to stay the Thursday and Friday night. When we arrived at the hotel, it had been completely refurbished. We were on the main floor and the door was just outside, so taking luggage and everything in was so easy. The bed was so comfortable and gave us a good night sleep. We would not hesitate to book this everytime we come to the area. We are also members of their Gold Card plan and so we had a certificate from our last stay which really gave us a good rate. You would not be disappointed in booking this hotel.

"Great hotel"

5
21/11/2016

Very clean and close to everything they have meds at front dest so I didn't have to leave to go get any. Breakfast was very good the first day but I think it was left overs on Sunday on our last day there.

"Wonderful hotel, great location."

5
21/11/2016

I stayed here with my grandpatents for 4 nights. The staff was beyond helpful and the room was lovely and large. The included breakfast was tasty and had plenty of variety. I would stay here again and most likely will.

"Served the purpose"

3
15/11/2016

We booked last minute during a busy weekend, when most hotels were full. The price here was what I assume was high due to demand. I paid a Marriott/Hampton Inn price for a lesser quality. However, all amenities were adequate enough, and I'd have no problem staying here again.

"Best value of two BW's"

4
10/11/2016

courteous, friendly staff. Very attentive to individual needs. Nice location. Indoor pool facilities nice and easily accessible Would suggest to others for a pleasant stay.. Located right acrossd the road from the Dixie Stampede Dinner show on the parkway rd..

"ok"

4
09/11/2016

was very roomy room parking very crowed beds slept good in room internet was horrible price was average to other in area would stay here again close to everything in pigeon forge better than the bw accross the street

"We love this place!"

5
07/11/2016

This was our fifth time here and we are never disappointed. Rapid, friendly check-in, the room (Dbl/Queen - Poolside) was spacious, furnished quite satisfactorily, and surprisingly quiet. We had a couple of glitches; loose shower head and the light burned out in the bathroom; Toni Inn fixes problems immediately and it didn't affect us at all! We were on the 2nd floor--no elevator problems; everything was simply comfortable and we slept very soundly. The pool was fantastic and hot tub was just right; had the place to ourselves pretty much late Sunday afternoon! Breakfast is a fantastic value and of good quality and variety; eggs & meat and biscuits/gravy and lots of healthier options as well! The breakfast area's a little tight but friendly, mannerly folks/guests are the norm at Toni Inn & Pigeon Forge. Highly recommend you stay here!

"Great hotel for a reasonable price"

4
04/11/2016

We stayed here for 2 nights during a business trip to the area. The rooms were clean and spacious. The location was excellent...right across from Dollywood. The price was reasonable. The breakfast was good.

"Best Western Pigeon Forge Toni"

5
02/11/2016

Excellent hotel and convenient to the local areas of interest. Staff very helpful. Clean and well maintained hotel. Have stayed there two years in a row and will probably stay there again. Did have an issue with bill but this was resolved. I felt it could have been handled in a more efficient manner but it was resolved.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review!! We always love hearing when our guests enjoy their stay, and it sounds that you did just that. I apologize for the issue you experienced with your bill, but I am happy that we were able to resolve it for you. Once again, thank you for writing such a wonderful review.

"Nice Hotel"

5
01/11/2016

We stayed here for several days for a mini vacation. Room was spacious and very clean. Beds were very comfy. There is both an indoor and outdoor pool and hot tub. Both areas were clean and very well maintained. Although they have breakfast included with your stay, we did not eat here. The Toni is an older hotel, but is very well kept with friendly staff. They went above and beyond to meet our needs. The only negative is the parking. It's very tight in some spots, and there was a couple of times we had to park next door due to unavailability of parking spaces. However, this would not keep us from staying here again. Really enjoyed our stay!

"Enjoyed it"

5
01/11/2016

Hotel was much nicer than I thought it would be. Comfortable bed and spacious room. Huge bathroom. Indoor pool was nice and clean. Located in great spot. Would recommend. Only complaint was that Internet was slow if more than one device connected.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review!! We love hearing when our guests enjoy their stay, and it sounds as if you did just that. I would like you to know that we are working closely with our internet service provider to help find ways to improve the internet service on our property. Hopefully we can get the slowness issued resolved before your next visit. Once again, thank you for taking the time to write such a great review.

"Rolling luggage all night long"

2
01/11/2016

We had a difficult stay because there was no sound proofing on the exterior walkways. The sound of luggage being rolled all night long and that same luggage bouncing down step after step gets on the nerves. The shower head barely gave up some water and the air conditioner was on its last legs in room 234. At 5'4" the toilet was too short for me. and with no wall handles things were difficult. The staff was wonderful, could not have asked for a cleaner room.

"Decent hotel"

3
27/10/2016

Upon arriving we found that we had to climb to the third floor, not knowing there was an elevator at the opposite end of the property. The room was showing wear and needed updated, but the beds were quite comfortable. The cleaning staff was most helpful in addressing our needs during our three night stay, as well as the front desk staff. The breakfast area was so crowded that we ended up going elsewhere to eat. Parking was also an issue as the hotel has more guests than parking spaces. Overall a decent experience for a fair price.

"A decent place to rest"

3
25/10/2016

This property is motel-like, the rooms are entered from the outside. The room was clean and bed was comfy. Indoor pool with hot tub. Hot breakfast with decent selection- small seating area. The breakfast staff did a great job of keeping the breakfast items stocked.

"Great hotel"

5
25/10/2016

The Toni Inn was in great location. We had a room on first floor overlooking the inside pool area. The area was quiet, private, very clean. Room was spacious and the bathroom had the best shower I have had in a hotel. We would definitely stay there again.

"This Place Has Potential"

3
25/10/2016

This hotel is basically average to very good, but with just a few tweaks it could be great. My advice to management would be: 1. Train your front desk staff to be pleasant and excited when guests arrive. The woman who checked us in was gruff and unwelcoming. She certainly didn't want to answer any questions, and made us prepay for the two nights on the spot. I wonder if this is typical for Best Westerns? 2. I can confirm the chlorine smell that permeates the rooms that are close to the indoor pool. I'm not sure what can be done, but I would certainly look into it. We did not ask to be moved, but we thought about it. 3. Breakfast area is wholly inadequate. Long lines to get breakfast, and then no place to sit in tiny crowded area with limited tables. With so many rooms in this hotel you would think this would be better laid out, but it is not. On the positive side, the breakfast was very good the one day out of the two we could get to it. 4. Put two chairs in the rooms with king sized beds and not just one. On the positive: 1. Rooms are renovated and comfortable, bed was comfortable 2. Plenty of parking 3. Nice big fridge in the room 4. Easy to use and newer wide screen TV with HBO 5. Hot tub next to the pool

"Fireplace, Jetted Tub, Indoor pool"

4
20/10/2016

We booked 2 months out for a stay during the 2nd week of October, which must be high season for PF maybe because of the fall leaves?? Anyway, the room was huge for a hotel & had the promised fireplace and jetted tub. Heaven! They also have a nice indoor pool/hot tub as well as an outdoor pool/kiddie pool/hot tub (the pool is not very cold either so possibly heated!). Breakfast is standard Best Western--waffles, yogurt, eggs, meat, biscuits & gravy, cereal, muffins, bagels, toast, canned & fresh fruit. Clean rooms, friendly staff, decent price. But what did put this hotel a head above the rest was the indoor pool/hot tub as well as the fireplace and jetted tub in our room! The only negative thing I can say is that the bed I slept in was a little uncomfortable. It might be time to replace those mattresses! Nothing significant though; I would totally stay again.

"Good location"

3
20/10/2016

We chose this hotel for a short visit to the smokies. It is one of the cheaper hotels we could find for an average room. The staff is very friendly. The 2Q was big enough and clean, but just remember this is an older motel. The bathroom is small but at least you could move around in it. The breakfast was good, but it is a small area so it does get crowded and at times they were behind keeping the few hot items filled. We did not use the indoor pool, but it looked very cloudy to me when we walked by. We found out that they charge more for 1st floor rooms than the 2nd or 3rd floor. I don't think they have an elevator, but they did have a ramp which made it easier to get our luggage up to the 2nd floor. The worst part of our stay was that the walkways are concrete with rock mixed into them and when you pull luggage or the maids pull their cleaning carts it gets very noisy.

"Good location! big spacious room"

4
18/10/2016

This is a great place for the price. We had the two room suite. very spacious. The pool stayed open late which I liked. It is unusually warm for Oct this year and they had their pool open unlike other hotels in the area.

"ADVANCED BOOKING LANDS YOU BY THE NOISY INDOOR POOL"

2
17/10/2016

My wife and I have made our reservations four months in advance of our five night stay. We have requested a top floor room as we found these to be the most quiet. On arrival, we were placed in a first floor room inside the indoor pool area. Noisy (echo from screaming kids), smelly (chlorine), dark (lacking natural sunlight), humid (never ending supply of water). After seeing the room location, I went back to the front office requesting a move to a normal room. A young gentlemen at the counter, must have missed all his customer service training classes and human courtesy courses, informed me that the hotel is full and it was not possible to change rooms. The following morning, we asked to speak with the manager. The manager immediately apologized for our inconvenience and found us a room on the top floor, away from the pool. The room was immediately available for our use. We've packed our stuff and moved. Too late for the stress free vacation 600 miles from home. Breakfast is available daily, included in the price. Unfortunately the breakfast area is much too small to accommodate numerous guests often resulting in standing room only at the breakfast buffet. Because of our experience, we will not recommend this hotel.

"Really?!"

2
11/10/2016

Ok ... Off the bat - the room was really clean and the bed was comfortable. The hotel is convenient and you can actually walk to the trolley park, that part deserves 5 stars. What doesn't deserve 5 stars are the people at the counter (with the exception of two ladies that were polite). I asked about the Dixie Stampede (it's across the street) "what it was" and the guy replied with one word "dinner". I asked "is it fun?" He proceeds to tell me that "he has never been... He grew up in the town and hates everything in it." Wow. I'm from New Orleans and I will still pause to tell people about some nice places in town even if the tourism is a little much for me at times. Then, when I ask about the trolley stop "where is was" and about my receipt "how many nights were charged" I got met with a *you're dumb, why are you asking* kind of attitude. Maybe I'm an informed consumer! I didn't raise my voice and take pride in being polite. One of the guests was more helpful than the employees - we could literally see them laughing at us through the window trying to locate the trolley stop - which after two attempts at asking could only muster pointing and telling us it was outside near the sidewalk. Well, I could have guessed it was outside :/ **by the way, if you are looking for it, it's not near the front doors, it's near the main road** I'm making an assumption that because I look young people will just be "honest" but I'm 31 and don't deserve to be treated like a teenager. I spent good money to stay here, you could at least smile! Thankfully the beds were soft.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay, and we would like to apologize for the poor customer service that you experienced. We pride ourselves on providing great customer service, and it definitely sounds as though we failed with you. Please know that this is not how we conduct business, and will be investigating this fully to try and stop this from happening to any future guests. If you are ever returning to the area, we would love another opportunity to prove that this is not the way we conduct business, and that we value each and every one of our guests. Once again, thank you for taking the time to let us know about your stay, and please accept our sincerest apologies.

"Not a hotel but a motel."

3
10/10/2016

Booked with Best Western because I have stayed in other Best Westers hotels. Surprised that entrance to hotel rooms were outside like a motel. There were three floors with only 9 rooms enclosed. Worst problem was parking, not enough spaces for those staying there. Individuals were making their own parking spaces. Breakfast was included but you had to walk outside to get to the to lobby, two mornings were cold. You needed a light jacket to go to the lobby. Room was clean, staff friendly, and breakfast was decent. Would look else.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. I apologize about the confusion with the room access, but we are considered a hotel/motel because we do have both interior and exterior entrances. The majority of our rooms do have exterior access, but there are 22 rooms, which makes up about 20% of our inventory, that have interior entrances. We will try to find ways to clarify this in our advertising to eliminate any confusion for our future guests. We also realize that parking can be a challenge during busier times, but we do guarantee every guest a parking spot, and do monitor it 24 hours a day to ensure safety for all guests. I will pass along your compliments to our staff, and we sincerely appreciate you staying with us during your visit to Pigeon Forge. Once again, thank you for taking the time to let us know about your stay.

"Sofa Bed"

4
10/10/2016

It was a nIce room; 2 pools (one was heated); internet was unusable in our room on the 3rd floor; breakfast was good, but nothing amazing; we had to move the sofa bed in order to have room to unfold it;

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. I would like to apologize for your internet issues you experienced, and thank you for letting us know about it. We will report the issues to our service provider so that we can improve for future guests. Once again, thank you for taking the time to write a review, and hopefully we will see you again in the future.

"Excellent hotel"

4
08/10/2016

Our experience was very good. The staff was very friendly. Room was clean and quiet. Price was great! Food was good. Good location in Pigeon Forge; close to Gatlinburg. Pool was nice. Good maid service.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We love hearing when guests enjoy their stay, and I will definitely pass along your compliments to our staff. We hope you get another chance to visit us so that we can change your 4 stars into 5. Once again, thank you for writing such a great review.

"B W Toni Pigeon Forge Ten."

5
07/10/2016

Well Pleased and highly recommend Best Western Toni at Pigeon Forge Ten. This is my third stay there and was well pleased each stay and highly recommend it to others. I plan to stay there when I have a chance to go back to Pigeon Forge Ten.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a terrific review!! We are happy to hear that you have stayed with us three times, and that all three times were good experiences. We always love hearing when we guest have a good experience, and it sounds if you have had several with our property. We look forward to your future visits, and we appreciate you writing this review. Once again, thank you.

"Vacation in the Smokies"

4
07/10/2016

The hotel was nice, clean and affordable. We enjoyed our stay and would stay there again. We did have a problem with breakfast, we stayed for 6 days and the same breakfast every morning.Also when ask dest staff questions about things in area was told go look at brochure rack at the back of hotel for local information. When I asked about golf courses and said none was on the rack they couldn't help me. If you get a room with jacuzzi tub we careful, very high step getting in and out and no safety bars to hold on too. Very dangerous for the elderly. I reported this to the manager before we left.One more thing when we tried to check out Sunday around 4 am doors locked to lobby and no one answering the phone. Had to call later to check out from the road. Overall though we enjoyed our stay.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great review. I will pass along your compliments to our housekeeping department, and I will also pass along your suggestions for safety bars with the Jacuzzis. I would like to apologize for your experience with our staff concerning recommendations, and for the early morning departure. We take customer service very seriously and I would like you to know that we will be investigating this, and looking into ways to improve for future guests. Concerning breakfast, we are limited on the items that we can serve due to Best Western standards, but to improve on this, earlier this year we expanded upon our variety. I will pass along your concerns, and we will investigate ways to improve even further with our breakfast. Once again, thank you for taking the time to let us know about your stay, and hopefully if you come back to visit you will have a better experience.

"toni again"

4
06/10/2016

we have stayed at the toni before we got our best prices through tripadvisor yea. clean rooms not fancy , indoor pool jacuzzi and outdoor pool all clean and well kept good hot breakfast every morning well tended by staff. good visit no issues at all!!

"Great place to stay"

5
04/10/2016

Each time we have stayed at the Toni Inn we have been treated very nicely and were very satisfied with all. My wife is handicapped and they have always tried to accommodate us the best they can. We would stay again.

"A Room With a Pool, but not much more"

3
02/10/2016

We stayed at the Best Western and enjoyed the pool and the whirlpool. The room, however, was just what one would expect at a standard motel along an interstate. The price is too much for the basic room. The pool definitely is a plus, but the price for the value could be lower. Check-out could be later than 11:00 too because people are out late at night attractions and want to sleep in. Service at the desk on check-in was hum-drum--no enthusiasm. Clear that the hotel has many guests each day and this creates a numbing response at the front desk. There's another Best Western across the street that is less expensive, but we haven't stayed there. Many options in Pigeon Forge are cheaper.

"Good Short stay"

5
26/09/2016

I have stayed at BW Toni Inn twice in a month. Both times were a very good experience. Good location, close to Dollywood and across the street from Dixie Stampede. The rooms are clean and well supplied. The breakfast was a nice surprise and actually had very good waffles. I will definitely stay here again.

"Clean,comfortable and close "

5
25/09/2016

Great desk staff, large rooms, clean and staff are a few of the pros. Add the fact that you are close to a multitude of shopping and restaurants and this hotel is hard to beat. An indoor pool makes visiting any time of year again great choice for those long weekend getaways.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such an amazing review!! I will definitely pass along your compliments to our staff, and we love hearing that you enjoyed your stay. We would love to have you back for another visit sometime soon. Once again, thank you for the great review.

"Sorry it was only 1 night"

4
25/09/2016

We wish we could have stayed here longer but on this trip we just stopped for the night before going on to The New Found Gap. The room was clean and quiet and we had our own balcony which was nice to sit out on to people watch. We will got back to Pigeon Forge again for a longer stay and will stay here for sure!!!

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We are happy to hear that you enjoyed your stay, and I will definitely pass along your compliments to our housekeeping department. We also wish you could have stayed longer, and we are definitely looking forward to you coming back and visiting us in the future. Once again, thank you for writing such a great review.

"1 night stay in pigeon forge"

4
24/09/2016

We decided to come down 1 day early for our week long cabin getaway. We had some friends recommend this place. We found the place to be clean and comfortable. Staff was friendly and breakfast was average ( typical hot hotel/motel breakfast ). The breakfast staff did a great job with keeping up the breakfast line even during the busy time. We will defiantly stay here again. BTW... Very spacious and quiet.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We are happy to hear that you decided to stay with us off a recommendation from your friends. We are even more happy to hear that you will be staying with us gain. We are looking forward to your next visit. Once again, thank you for writing such a great review.

"Vacation"

5
18/09/2016

I have used trip advisor a few times. always get great deals. The Best Western Toni Inn was a very nice and clean hotel I would highly recommend. Everyone was super friendly and helpful. Lots of fun things to do close by.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review! We have been very fortunate to receive several nice reviews through tripadvisor, and we are happy to hear that you decided to choose our property because of them. Hopefully next time you decide to visit our area, you will already know where to stay, because we would love to have you back. Once again, thank you for taking the time to write such a great review.

"Clean Rooms and great location."

4
14/09/2016

I needed a cheap room as I wouldn't be in it that much for a few days. Just to sleep. The hotel was located perfectly in Pidgeon Forge and right on the entrance toward Gatlinburg and the Smokies! The staff kept our room clean and was very efficient. Both indoor and outdoor pools were good!

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We always love hearing when we either meet or exceed our guests expectations, and it sounds as though we did just that with you. Once again, thank you for taking the time to write such a great review.

"Rest and relaxation"

4
12/09/2016

We love the Best Western Toni and always enjoy staying there. The rooms are large, clean and usually comfortable. The shower in the rooms on the far side from the office don't do very well. The water would be unusually hot then turn cold.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great review. I apologize for the water issues you experienced. This is the first I have heard this, but please know that I will be investigating to see if we have an issue that I was not aware of so that we can get this corrected for future guests. We are happy to hear that you have enjoyed staying with us over the years, and we look forward to you staying with us again in the future. Once again, thank you for taking the time to write such a great review.

"overpriced and awful indoor hot tub"

3
12/09/2016

I spent a few days at this hotel..good customer service, no problem checking in. I was there during a rod run..and of course they gouge in the pricing of the rooms..over a hundred dollars more a night for the show. I thought I would check out the indoor pool and hot tub one night...and the pool was unkempt, chlorine floating on top of the water and the hot tub had a sandy bottom...from the disintegrated bottom of the tub. I would stay here again..just wouldn't use the indoor amenities.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. I would like to apologize for the experience you had with our indoor pool. We generally have high to excellent grades for our pools from the state, and I apologize this was not the case while you were here. I will be reporting this to our maintenance department to investigate and correct, and to also prevent future guests from having the same experience. Once again, thank you for taking the time to write a review and for letting us know about your stay.

"Great Place, Great People, Great Value!"

5
11/09/2016

Excellent place for a few days of swimming, shopping, eating and enjoying the mountains. Staff Very friendly and accommodating. Clean room; great indoor and outdoor pools and hot tubs; many items for the continental breakfast. Recently stayed there and enjoyed so much, already booked for another stay.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such an amazing review. We love hearing when our guests enjoy their stay, and I will definitely pass along your compliments to our staff. We are also happy to hear that you decided to book a future stay with us, and we are looking forward to that visit. Once again, thank you for writing such a great review.

"Price, value, confort & service"

4
10/09/2016

Best Western has a better idea of what people need and desire in a overnight or a week stay. Evan on a rain filled afternoon, no problem for best western we went from outdoor pool to indoor pool. The rooms at any Best Western we stay at never had a bad odor. Never had to worry anything when we forgot to bring with us Best Western had.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for writing such a great review. Best Western has set standards for their company, and we love hearing when we meet those standards. We also love to hear when guests enjoy their stay, and it sounds as if you did just that. Once again thank you for the kind words, and we look forward to you visiting us again in the future.

"Overnight Stay"

4
10/09/2016

Need a place to stay for one night and as I have used BW int the past, chose this hotel. It is in an excellent location and the price was very affordable. Rooms were clean and comfortable beds. Did not take advantage of breakfast buffet, only coffee, but have in the past and found it adequate to get day started. Would stay here again.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great review. I will pass along your compliments to our housekeeping department. We are happy to hear that you will stay again, and hopefully next time it can be for more than just one night, and you will be able to try out our breakfast. Once again thank you and we hope to see you again.

"great hotel"

5
10/09/2016

We were very pleased with this hotel. Great staff and the room was excellent. Pool and hot tubs were kept spotless. breakfast was hot and delicious. Parking was a little tight, but doable. This hotel is centrally located with restaurants and attractions very close by.

"Beware"

4
09/09/2016

We stayed here on our latest trip to the mountains checked in early Friday morning on September 2,2016.The room was nice , then the nightmare began.We found out that afternoon the hotel had charged our credit card 531.89 for our 4 night stay and also authorized another 531.89 hold on our card went to front desk to try and fix problem but the general manager Robert and his staff were unconcerned and downright rude and very unprofessional told me it was common practice to do this.During the rest of our stay no one contacted us even called there corporate office same very rude response. The indoor pool is nice outdoor pool and got tub in need of cleaning breakfast was the best thing about stay. So beware if you stay here use cashbecause staff could care less.

"Stay was ok"

3
07/09/2016

The indoor and outdoor pools were perfect for our toddler. We had a non smoking room however it smelled like smoke. Staff was not friendly. Breakfast was ok. Trash truck comes very early in the morning and will wake the whole room up.

"Great Motel"

5
07/09/2016

Best Western Toni Inn in Pigeon Forge, Tn. is an excellent place to stay. It is very clean, inside and out, and very sensitive to the customers' needs. The rooms are in very good condition. Also, the rooms are priced very reasonable. From the front desk, usually Nancy, breakfast workers, outside cleaners, and the maid service, everything is top notch in service. Large indoor and outdoor pools and Jacuzzis are very enjoyable. I recommend this motel very highly. With all of these pluses for the place, it appears to be managed very well. I plan on using this Inn each time I come to Pigeon Forge.

"Nice Hotel, Pleasant Stay"

4
06/09/2016

The hotel is quiet nice. The indoor pool is a plus; it was actually warmer than the outdoor pool. The breakfast served here is one of the best we have ever had. Not a lot of hotels offer the HOT options. Room was OK. Sofa bed was HORRIBLE. No pillows and only a thin sheet to lay on. But overall stay was Good. I would stay again but hopefully get a different room.

"nice clean place"

4
04/09/2016

We stayed here Labor Day weekend. This place was very clean and looked freshly remodeled. It has indoor and outdoor pools and hot tubs. Hotel was also very quite and has stairs an incline ramp and an elevator so getting to the 3rd floor is convenient and easy for about anyone. The breakfast area was also very clean , and the breakfast itselfwas very good.

"Overall Decent hotel"

4
02/09/2016

I have stayed across the road at the Plaza Inn and this hotel is very comparable to it. The only issue I had was parking. We came in later that evening after riding around the town shopping and there was not a single spot and they had people parked along curbs and all different directions. There was nothing major going on at the time other then the Jeep event.

"Big room "

5
01/09/2016

Just checked in and the room is huge picture attached shows my three children from one end to the other. Two pools which are nice and a good breakfast for the price. I would recommend this place to any body coming to the immediate area

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such an amazing review. We are happy to hear that your room exceeded your expectations when you arrived, and hopefully it continued to exceed them throughout the rest of your stay. We also want to thank you for your recommendations and we hope you will come back to see us again in the future.

"if they had friendly staff this would be a great place"

3
31/08/2016

Hotel is great but the staff acts as if they all hate working at this hotel. not friendly at all. I did find one person I will say made me smile and acted like he was glad to see us come in and that was a older man that let me in the office when we came in around 2;30 am. I am unsure what he was to the hotel other than the door guy but he was amazing. All the others just acted as if they have corn cobs up the butt.

"Didn't get past teceptionidt"

1
30/08/2016

We tried to book a room at reception (Rebecca) but we were not offered the on line rate. We asked if we could have on line rate and were told we would have to book on line. We asked if we could have the wifi password to enable us to book on line but she would not give it to us as we were not a guest!! Terrible customer service. We are premier members and stay at many BW hotels and have never been treated like this! We found somewhere else to stay for nearly half the rate.

"Great stay"

5
30/08/2016

Good hotel! The free breakfast was great! There was free wifi and the beds were comfortable. The room was quiet. I couldnt hear the guests in the other rooms. Good in room coffee maker and spacious layout. This place is super close to Dollywood, the Island and whatever else you want to do.

"Awesome trip"

5
29/08/2016

We have visited Pigeon Forge many times but this was the first time staying at Best Western Toni Inn. There were friendly people who were very helpful. The room was very clean and the price was just right.

"Excellent hotel"

5
26/08/2016

We have stayed here numerous times and always are very pleased. Great location and amenities for the price. Clean rooms and comfortable beds. Love the indoor pool. Always get room right off indoor pool area and love it.

"Good"

4
23/08/2016

Check in was quick and easy. Booked 3 rooms. 2 with booking.com and 1 through BestWestern.com. The booking.com reservation gave us some problems because it listed the 2nd room under our guests name instead of mine. Luckily, I had my phone with the confirmation number and everything went smoothly from there. The rooms were very nicely appointed and clean with spa tubs and fireplaces. The breakfast was very good and was served promptly at 6 a.m. Our group went down around 9 - 9:30 and the breakfast buffet was still fresh with steaming hot food. The pool always had clean fresh towels and the staff was very friendly and accommodating.

"Quick anniversary trip with my wife to Pigeon Forge for a long weekend"

4
22/08/2016

I was looking for a last minute hotel that had a pool and a good breakfast. I found this hotel and ended up calling in for a reservation to get a King bed. The front desk was super helpful on the phone and in person. We arrived and checked in with the front desk. They asked if we were going to see any shows and then gave us discount coupons for the shows we wanted to see. The room was nice, clean and the bed was comfortable. They have an indoor pool and hot tub as well as an outside pool and hot tub. We used both during our stay and it was great to have. The breakfast was wonderful. Eggs, sausage, biscuits, bagels, English muffins, honey buns, cereal, hot coffee, juice and Belgium waffles. The breakfast area is small and a little hard to maneuver in when lots of people are there, but the food is terrific. The AC unit worked well, but was a little loud going on and off, I ran the fan constant so there was always background noise to cover up any outside noise. It worked well and we slept well. This is a great place to stay if you are on a budget and not worried about a luxurious place. don't get me wrong, it was clean, comfortable and just what we needed, but not luxurious. It is within walking distance to lots of shopping and across the street from the Dixie Stampede. When arriving traffic can be slow, If you are coming from I-40, take a left at light #2 (Teaster LN) and follow that (it goes around the traffic) Then right on Dollywood LN, then left at the light back onto the parkway. Hotel will be on the right side about 0.2 mile down the road. It'll save you 15 minutes in bad traffic.

"Great rate for hot tub in room-not big enough for 2"

4
21/08/2016

This was a good rate despite a few maintenance issues. The in room hot tub listed as for 2 people only fits 1 comfortably. The outdoor whirlpool is only luke warm. The indoor whirlpool is sandy from disintegration of the concrete. The indoor pool could be called outdoor as it is hot and muggy in the area. Hotel was clean but maintenance issues in the room were reported and never fixed in the 3 day stay we had.

"Nice hotel"

4
21/08/2016

Stayed one night on vacation. Check-in went well, but had to have keys programmed three times before the door would open. Room was spacious, clean and comfortable. This is an older property but it is well maintained. I was amazed at the number of housekeeping/maintenance people we saw. Breakfast was okay, but nothing to brag about.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We would like to apologize for the issue you experienced with the keys at check in. We are happy to hear that we were eventually able to resolve this, and I will definitely pass along your compliments to our staff. Once again, thank you for writing such a great review.

"excelent"

5
18/08/2016

Everythis was all right except the bed was hard. We had a room with 2 double beds The first night we slept on one of the beds it was very hard. The next night we swaped up and slept on the other one it was a little better than the first one.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such an terrific review! We apologize for the hard bead that you experienced, but we would like you to know that we are continuously working on replacing beds, but it gets hard during busier times of the year. Once again, thank you for writing such a great review.

"Best Western Toni Inn"

5
17/08/2016

Great motel in Pigeon Forge with a central location to most attractions. Wonderful staff. Full Breakfast was fantastic with plenty of food for the guest. Staff went out of their way to see if we wanted or needed anything.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such an amazing review! I will definitely pass along your compliments to our staff and to our breakfast team. We look forward to you visiting us again in the future, and once again thank you for taking the time to write such an amazing review.

"Great SPot"

4
15/08/2016

The hotel is very clean and well maintained. Services are great and staff very helpful. Great spot close to the park and easy drive to Gatlinburg. Lots to do in the area. Has both indoor and outdoor pools and two hot-tubs - great for relaxing after a busy day doing whatever. Very close (walking distance) to several restaurants.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We consider our location one of the best in town, and love hearing when people agree with us. I will pass along your compliments to our staff, and we look forward to you visiting us again in the future. Once again, thank you for writing such a great review.

"BEST OF BEST WESTERN!"

5
13/08/2016

We had an excellent stay!! There were 14 in our group on 9 motorcycles, for two nights and we all felt at home here! The beds were the most comfortable of our entire 6 day trip! I think the most comfortable bed I have slept on at a Best Western EVER! The staff was very friendly and helpful. It was nice that there was a "convenience" shop for Tylenol, combs, toothpaste, snacks and even ice cream!! Breakfast was not only convenient, it was pretty darned great! Biscuits and gravy, waffles you made yourself FRESH, pastries, cereals, eggs, sausage, milk, juices and coffee! You name it they had it! The light went out in my bathroom, I went to the front desk and he called maintenance right away. I only waited 5 minutes and the nice gentleman was there with a new bulb! It was packed, lots of swimmers and kids, but it wasn't too loud. Excellent all the way around!

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such an amazing review. I remember your group, and it was a pleasure to have you stay with us. We have recently add our a small market to our property, and we love hearing that it is a service to our guests. I also love hearing that our maintenance department was able to respond to your issue in a timely manner. I will pass along your compliments to our staff, and we look forward to you visiting us again in the future. Once again, thank you for taking the time to write such a terrific review.

"Just Like Home"

5
10/08/2016

When I find a motel that fills my expectations in every way I look no further . The Toni Inn is my home away from home when I am in Pigeon Forge. The location is excellent ;there are several good places to eat within walking distance of the motel and entertainment venues are also nearby.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for writing such a great review! We are happy to hear that you consider us your home away from home, and that you have decided to stay with us time and again. We look forward to you visiting us many more times to come. Once again, thank you for taking the time to write such a great review.

"Best Western Toni Inn, Pigeon Forge"

5
08/08/2016

We had a great experience at this Best Western Hotel. Staff were all amazingly helpful, from check in to checkout. Rooms were clean and attractive. We were given options on the amount of main service desired, and we appreciated that very much. They have an excellent breakfast service and good coffee!

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such an amazing review. I will pass along your compliments to our staff, and we love hearing that you enjoyed your stay. We are glad you appreciated the option on the maid service, which we offer as a service to our guest at no extra charge. Once again, thank you for writing such a great review.

"Best Value"

5
08/08/2016

Found out about Toni Inn on TripAdvisor Got room $30.00 cheaper by calling Motel direct. I use TripAdvisor for rooms and and meal. Stay at Best Western was Great. Everything was good but no outlet at headboard.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great review. I will pass along your suggestion for an outlet at the headboard, and we love hearing that you enjoyed your stay. Once again thank you for the great review, and for staying with us at Best Western Toni Inn.

"Family Getaway"

3
04/08/2016

We have been visiting the area and have stayed at many different places. Most of the staff was extremely friendly and very helpful. Breakfast was good, biscuits and gravy, sausage, scrambled eggs. The rest was typical continental choices they didn't have any fresh fruit though. It was canned. A little disappointing as I would have liked a banana with the oatmeal I chose. The waffle irons are shaped like bears (good for the kids) though eating the area is small as this is an older motel. The rooms were a little dated but the beds were comfortable and the room was clean. The mini fridge kept our drinks ice cold which was a plus. I did find it odd that upon checking in they asked you to choose a housekeeping option of either no service, towels changed and trash emptied or full service. I travel frequently and typically full service means sheets changed (which we didn't need) so I opted for the middle thinking that was the standard service. Actually it wasn't it was exactly what they indicated. Towels changed and trash taken out. We were a little disappointed though I had tidied up the beds before we left for the day. It really wasn't an issue, just odd. We wanted to swim and soak In the hot tub after a day in the park though we decided against it as both hot tubs were covered in in 6 inches of bubbles. If you know anything about hot tubs you know to steer clear from this. Though the next morning the staff was adding chemicals etc. it did clear up. Parking can be a challenge if you return late. We ran into this two out of three nights as we were out past 11:00pm. The property could definitely use some outdoor chairs around and more places to extinguish cigarettes. I only saw a few and I suppose this is why there were butts all around the parking lot. Overall this was a decent stay. Nothing fancy, no frills but comfortable.

"Extra queen bed!"

5
03/08/2016

Family of 5 or 6 can share the same room because of the option of 3 queen beds! We rode the trolley the 1st dayto Dollywood but with 4 people and changing trolleys, we only saved $4 and spent over 2 hours on the trolley or waiting for them. Pay $12 to park. There is a tram to take you to the gate at Dollywood.

"Tremendous and helpful service. Staff is wonderful"

5
02/08/2016

We have been staying at the Best Western Toni in Pigeon Forge for three years now. Have always enjoyed our stay, especially the interaction with staff. Jacqueline Holt has always been our housekeeper and she is such a wonderful lady and making sure what any of our special needs might be. This year we took two of our little grandchildren went with us. The greatest things is a wonderful large ranging free breakfast from 7am to 10am. Then the pools are great! One outside 3' to 9', a large kiddy pool and a hot tub. Also, there is an inside pool 3' to 6', kiddy pool and another hot tub. This is a great place on the Parkway making it easy to get to everything - Texas Roadhouse next door, The Island, newest attraction for kids is Bear Country! We will continue to stay at Best Western Toni throughout the coming years! We have visited and vacationed in the Smokys for about 50 years and have finally found this facility to be the best value for services in the area.

"Toni Inn"

3
02/08/2016

Our room was clean and maid service was good. There was a refrigerator, microwave and coffee pot in the room. We actually didn't use anything except the fridge. Our room was right next to the indoor pool. Was a nice spot for people with children. The internet was pretty bad -- worked sometimes, and not so good other times. For the price, the place was a good deal. Dollywood was right around the corner and you could take a trolley to Gatlinburg, which was a nice place to visit for the day.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write a review and to let us know about your stay. I will pass along your compliments to our housekeeping department, and I would like to apologize for the internet service. We are working with our service provider on a regular basis to find ways to speed up the internet. Hopefully if you decide to stay with us again, we will have that area improved for your next visit. Once again, thank you for taking the time to let us know about your stay.

"We love the excellent continental breakfast."

5
02/08/2016

The staff has always given: Good room: Need ground floor for Elderly parents. Always accommodated! wonderful pool and hot tub Overall, totally satisfied with staff, room, continental breakfast! How can I forget the great prices! Thank you Toni Inn for your help over the past 30 years! Holly S.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such an amazing review. We always love hearing when we reach the needs of our guests, and we are happy that we were able to do that for you and your family. We are happy that you have decided to stay with us over the past 30 years, and we look forward to your visits over the next 30 years. Once again, thank you for taking the time to write such a great review.

"Nice stay"

3
01/08/2016

The room was very clean and we received good maid service. We did have difficulty in finding a parking spot in the evenings. The front desk clerks were very friendly and helpful. The beds were extremely hard that is the worst thing about this room.

"Toni Inn"

2
31/07/2016

I would not stay at this location again because waiting to check in I heard a staff member say that if a guest did not show up by the time she ran reports they would not have a room after another staff just told her they just called and said they were on there way. If I've just called to say i'm on my way and you did not tell me otherwise I'd expect a room when I show up. The bigger issue was the attitude of that staff member and that this conversation happened in front of me waiting to check in. The layout of the hotel was odd with 3 separate buildings and no parking if you come in late anywhere within walking distance to your room. We did not even try to figure out where the breakfast was because it was in another building across the parking lot. The rooms have an odd layout as well. The TV is on the side way making it difficult to watch and the air conditioning is around the corner by the bathroom.

"Nice place for the price!"

5
30/07/2016

A friend and I came to stay here for a girls trip and we loved it! Definitely worth the price and we would stay again. Love the free breakfast and the indoor pool. We also loved that it was close to most of the shops in pigeon forge and a short drive to Gatlinburg. We were within walking distance to a few restaurants.

"Toni Inn"

3
30/07/2016

Property is well worn. Maids and general staff nice, but check-in very rude and act like it is an upscale hotel when it is an average cost hotel with many nicer hotels in the area for close to their price. Breakfast offered was complimentary and fresh, but offered no changes from day to day so might bore someone staying in the area for the week. Rooms were clean, but could really use an update (bathroom was 70's lime green tile with tan walls like you would see in a mental ward).

"The Best Place To Stay In Pigeon Forge"

5
26/07/2016

We just recently stayed at the Toni Inn. The weekend of July 23-25, 2016. We've stayed at the Toni Inn many, many times. The staff was awesome again for this visit as they always have been in the past. They have two swimming pools and two hot tubs, one indoors and one outdoors. The outdoor pool is heated so it is great during a fall visit, too. And during this visit with the temperatures reaching nearly 100 degrees, the pool was so refreshing. They have a continental breakfast that has oatmeal, yogurt, bagels with cream cheese, biscuits, sausage links, eggs, gravy, grits, cereals, coffee, juices and a waffle in the shape of a bear! Yummy! And I can't remember the lady's name who was working at the continental breakfast, but she was really nice and you never saw an empty container! When you make your reservations, since we've stayed on every floor, the third floor is mainly for king size beds but there is an elevator; and the other floors are queen beds. There is a trolley stop right outside the inn, too. The kind folks at the Toni Inn that helped us so much were Nancy, who took our telephone reservation, Brian, who checked us in along with another guy that I can't remember his name, either, who helped us with extra towels very pleasantly. I wish I could remember everyone's name, but at this time I cannot remember all of the staff/personnel that helped us, But each and everyone were great to work with. I remember it was Nancy took our reservation and Rebecca checked up out and they were very professional but very pleasant at the same time. We stopped at the Smoky Mountain Harley Davidson dealership on the way home and saw three couples looking for lodging in Pigeon Forge. We told them that we highly recommended the Toni Inn and told them what we had paid per night on a weekend in July. They were amazed at the good rate and when I contacted the Toni Inn, their rate was even cheaper. If you are planning a vacation to the Smokey Mountains, stay at the Toni Inn. You won't be disappointed!!

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a detailed and amazing review!! Our employees work really hard on a daily basis to ensure that our guests always have a good experience, and I know that they love hearing when their hard work is noticed. I will definitely pass along your compliments to Nancy, Brian and Rebecca, as well as our entire staff. I would also like to compliment you on your tips that you provided because I believe that they are all spot on. Once again, thank you for taking the time to write such a detailed review, and we definitely look forward to you visiting us again in the future.

"Clean and Convenient Hotel"

5
26/07/2016

This hotel property is older but has been remodeled and is well kept. It is in a convenient location and my family has stayed at this property on multiple occasions and have been pleased each time. All the rooms have refrigerators/microwaves which is helpful/convenient. The breakfast area is a bit crowded but the food is good/sufficient for a free continental breakfast. My family will continue to stay at this property.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such an amazing review!! We are happy that you and your family decided to stay with us on multiple occasions, and we look forward to you visiting many more. Our owners have been working hard in keeping the property up to date, and I know they will appreciate hearing that it is noticed. Once again Thank you for taking the time to write such a great review.

"Very good hotel for your money"

4
23/07/2016

We have stayed here a few times and it has always been nice. The breakfast is very good with quite a few choices such as gravy, biscuits, sausage links ( they were awesome ) eggs , oatmeal , waffle an milk and juices. Love the fact they have both an indoor and outdoor pool . Only problem I have is the wireless internet does not work well. I finally gave up and forgot trying to use it. Other than that I would recommend it.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking your time to write such a great review. We definitely appreciate you staying with us several times, and I will pass along your compliments to our breakfast staff. I would like to apologize for the slow internet service, but would like to let you know we are working with our service provider to find ways to speed this up for our guests. Once again, thank you for taking the time to write such a great review, and we look forward to seeing you again in the future.

"Was great hotel in pigeon forge"

5
21/07/2016

That was the great time in during summer vacation as well as this server of hotel was excellent than other servers also housekeepers done their job. I want to mention here some housekeeper who is isaak. He was a exchange student and very generous to us. Thanks to Toni in hotel to gave a great service.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a terrific review!! Isaak is an exchange student that is visiting with us for the summer, and we wish we could keep him longer. I will pass along your compliments, and I know that he will appreciate them. Once again thank you for taking the time to write such a great review.

"Best Western Pigeon Forge. "

5
19/07/2016

We thoroughly enjoyed our stay. All the staff was very friendly. Our housekeeper was very pleasant... Betty was friendly and did a great job.. Very good continental breakfast. Clean pools and hot tubs. Great location next to a steakhouse. Yum.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a terrific review. Betty has been with us for a while, and I know she will sincerely appreciate your compliments. We appreciate all of the kind words and definitely look forward to you visiting us again in the future. Once again, thank you for taking the time to write such a great review.

"A fine place to stay"

4
19/07/2016

Rooms were nicely sized and clean though the bathrooms were a bit dated. The breakfast was not bad: scrambled eggs, waffles and pastries but there were long lines at peak times. A nice swimming pool, filled with happy kids into the evening but almost empty in the mornings.

"Nice rooms!"

4
18/07/2016

The rooms were very large. There were two queen beds and probably enough room for another full sized bed. Everything was clean. Beds were comfortable. Breakfast was good but crowded. My only complaint is that the outdoor hot tub was not hot at all. Located right on the main strip through Pigeon Forge so it was very convenient.

"Our Last Day"

5
18/07/2016

We stayed here for an added night on our vacation. The room was nice and cool. The kids had a great time, they loved the pool. We were on the ground floor so we were able to park right in from of our room.

"anniversary gathering"

5
17/07/2016

our 47th wedding anniversary and family gathering, great location and wonderful staff. parking is a bit of problem but other than that the place is one to stay clean, friendly and great location on the strip

"Dreat stay"

5
16/07/2016

The Best Western Toni was a great stay, only problem we had was a stopped up tub drain and was fixed within a few minute's, by a great service tech. Close to everything and really enjoyed the hot tub and inside pool!

"Second stay was better than the first!"

4
16/07/2016

Our first stay here was great. Our second stay was even better. I suggest to upgrade to a suite. It is a great place everything was clean and the employees are so friendly and helpful. Breakfast is great although you could use a little more seating area. I did notice it looked like they had done some upgrades to the lobby. The new pool furniture was also nicer than before.

"Nice and Clean Hotel"

5
13/07/2016

My family and I got this room on the looks of the hôtel. The room was clean and cold when we walked in. The two pools were clean and roomy. The staff was very nice. The breakfast was good and there was something there for the picky eaters. I will stay at this hotel again and would recommend it to anyone.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great review! We are so happy you decided to stay with us, and we are happy that our recent upgrades to our property help make that decision. I will definitely pass along your compliments to our staff, and we really appreciate your recommendations. Once again, thank you for taking the time to write such a great review, and we look forward to seeing you again.

"Best Western is Slipping"

3
12/07/2016

This was far below my expectations for a two-night stay. Handicapped tourists should strongly strongly consider another chain, as there was ONE handicapped parking place for a large property. The free contenental breakfast was the strongest suite but I can purchase one of those for $10-15. The mattresses badly need to be upgraded. I could feel the coil springs in my back. They're a long way from catching up with Ramada Inn!

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write a review and to let us know about your stay. I apologize for any information that improperly relayed to you, but I do want you to know that we do have a total of five handicap spots that are spread throughout the property. These spots are determined and assigned by the city of Pigeon Forge, and although we would love to reserve specific spots for our guests, the city will not allow us to do so with handicap spots. I would also like to apologize for your experience with the mattress, and would like for you to know that we are working on monitoring and replacing mattresses throughout the property, and hopefully if you give us another chance we will be able to improve upon you experience. Once again, thank you for taking the time to write a review and let us know about your stay.

"Dated"

3
12/07/2016

I picked this Best Western because it was a Best Western. Our first room had an odor and the floor by the air conditioner was soaked. The front desk worker was very nice and moved us to a slightly larger room (with no water). The location was very nice- Dixie Stampede across the street. Pools and rooms clean, just old- paint chipping, furniture/fixing dated.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. I apologize for the experience you had when you first arrived, but I am happy we were able to get you placed into a larger room for the inconvenience. I would also like to apologize for the issue for not having water, and to thank you for bringing it to our attention. This is something that I am not aware of, and something that I will investigate and get resolved immediately. I would also like to let you know we are continually working on improving the property, and we would love another opportunity to improve upon your previous stay. Once again, thank you for letting us know about your stay.

"Excellent motel"

5
10/07/2016

very nice and clean room, Staff was very friendly. Housekeeping was excellent...thanks to Jacqueline Holt very nice and helpful supplied everything we needed. Breakfast was great...hot and fresh every morning. Great motel to stay at...will be back again. Will highly recommend this motel to friends and family. Pool area inside and out was very nice ,,,really clean and well maintained. Really enjoyed our stay. Beds were very comfortable...slept well. Not really any complaints about anything. Thanks for making our vacation in Pigeon Forge a great one.

"Handicapped parking"

3
09/07/2016

Not enough Handicapped parking and what is available you're afraid to use for fear of your vehicle being hit/damage. Indoor pool w/spa was nice as well as the outdoor pool area. Convenient to attractions.

"One of the best motels in Pigeon Forge, TN"

5
07/07/2016

I called 1800 for best western reservations back in June to stay June 21st to June 26th and my stepmom was put in the hospital the night prior to our departure date on 6/21/16 and I thought she was going to pass away and did not feel good about leaving the way things were. When in contacted 1800 # the person said the would charge me the entire amount for all 5 nights, but when I contacted the Toni Inn in Pigeon Forge, they told me they would cancel the reservation and not even charge me for 6/21/16 which I really expected them to at least charge me for one night for cancelling so late. But no, the people at at that location have compassion and did not charge us at all. We have stayed at this location many times because of the cleanliness, professionalism and always willing to do whatever necessary to make our stay enjoyable and on top of that very reasonable price. From this point, we will always stay there as long as there is a room available. They have won our business.

"By far exceeded my expectations!"

5
07/07/2016

The room was very clean and comfortable. Our room was located in the atrium, overlooking the indoor pool. Great quality for the price. The staff was super friendly and helpful. Great pressure in the shower. A perfect option to have a clean place to lay your head down at night.

"Smokies getaway"

4
03/07/2016

This hotel has an ideal location. Beds were average. Price was fair. Hotel staff was very helpful. The room key cards were not working when we arrived. They were working hard to resolve. One female employee was SO nice and had such a great attitude ~ walked to our room to let us in. It is rare to find good attitude anymore even at the finer hotels!

"Nice Visit"

3
01/07/2016

We had a quick overnight stay at the Toni Inn. The check in staff was especially cordial and welcoming. The room was older but had some recents updates. It smelled and looked clean. The bedding was very comfortable. The breakfast was limited to pastries, cereal, yogurt and biscuits with gravy.

"Love the pool"

4
29/06/2016

Great having an indoor & outdoor pool with spas at each. Everything was clean and nice. My young granddaughter had the best time with plenty of room to play. Breakfast was good & everything was kept fresh. I wish they had more fresh fruit though.

"Friendly, Convenient and Clean"

5
27/06/2016

My husband and I have stayed at this hotel for the past 8 years on our trips to Pigeon Forge. The people at the front desk are very accommodating and the cleaning people do a very good job. There is also a continental breakfast each morning. The price is also very reasonable.

"Nice hotel but..."

4
27/06/2016

The hotel was pretty nice. The beds were comfortable but it would depend on your point of view. the pools were nice but the indoor pool was humid at time. The rooms and the pools were very clean, the indoor pool goes to five foot and there is a hot tub, the outdoor pool goes to nine feet and the is another pool that is one foot and another hot tub. The breakfast area was small that's the only thing I didn't like about this hotel, it was crowed and the buffet was kind of small.

"Maybe Better luck next time"

4
23/06/2016

Very good place to stay we have stayed here for the past 4years but unfortunately this year the standards have dropped the young man on the reception desk in our opinion requires some customer training he was a little rude and and and especially to senior guest and for some reason they allowed Something like 50 teenagers to very loud and noise into the pool they completely took over the area not good when you are relaxing by the pool also the top bed sheet looked dirty or was just well worn not nice After all said because we have been using this place for a few years now we will still come back and hope what we experienced was a one off

"Pleasant Hotel"

4
21/06/2016

It was a good stay. Kids loved the indoor and out door pools. We stayed in a 3 queen room which was very nice. The door broke but they fixed it pretty quickly. The breakfast was pretty good each morning but I wish they some fruit. They had no fresh fruit. It was in a good location in pigeon forge. I would stay here again. Hotel was very full but they had plenty of breakfast items that were hot. the hotel was maintained well.

"Great place to stay, especially for the price"

4
20/06/2016

The building is a bit dated, but in my opinion it is clean and the staff was very friendly. The wifi can be slow but personally I wasn't there to work but to have fun. There is an indoor pool with Jacuzzi and an outdoor pool. It is directly across the street from Dixie Stampede and not far from Dollywood. The only "issue" I had is the doors face outside instead of an interior corridor, and when you have a ton of bikers running around it can disturb your sleep. Other than that I would definitely stay there again.

"Fathers Day week-end with the whole family.Great rooms!"

4
20/06/2016

As always my wife and i had a great week-end in the mountains! This time we had our son,daughter and 5 grandkids which was their first time.One word they said "Amazing"! I had 3 rooms booked and all rooms were great.Only problem i can comment on is the parking. More rooms then parking spaces and little noise after 11 pm. Had to park by the parkway both night there and stayed in room on back side.Motor bikes taken up most of the spots.

"Expectations mostly met"

4
20/06/2016

The wi-fi didn't work too well and the chain on the toilet came off and we just fixed it ourselves and reported it upon leaving. The room was clean, the area was quiet, the beds slept well. The breakfast was wonderful. We only used the outside pool, but there is also an indoor pool and a jacuzzi. The reservations were easy. There are personal supplies and coffee in the lobby. If you have any physical walking limitations at all tell them you need on the 1st or 2nd floor. There was a ramp to the 2nd floor but not to the third. I didn't realize three flights of steps would be so difficult for me. There is a grocery store nearby as well as restaurants. There is a trolley stop out front.

"great place"

5
20/06/2016

the overall experience is great. great location with a texas roadhouse right next door and Dollywood one block away, Dixie stampede right across the street. Gatlinburg 15 minutes away. staff was great.

"anniversary trip"

5
20/06/2016

we stayed here during our anniversary. very clean everyone was very nice and friendly. the pool and hot tub were very nice and relaxing. would recommeend. will stay again, when in the area. they must inforce the time in the pool area. there was no one there after 10:00. which was very good, our room was right by the pool

"Excellant hotel!"

5
09/06/2016

The location was easy to find. Check in was fast and easy. The room was clean and great. The beds were nice. Breakfast was amazing. We didn't use the pool but saw many people in it. Will definitely stay again!

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great review!! We love hearing when our guests have a good experience when staying with us, and it sounds as though you and your party did. I will pass along your compliments to both our front desk and housekeeping staffs, and hopefully next you stay you will get to test out our pools. Once again, thank you and we look forward to seeing you in the future.

"Great Free Hot Breakfast!!!!"

5
09/06/2016

A group from my church spends the weekend of spring break here every year.We have tried other motels over the years, but BEST WESTERN Toni Inn has become our choice. They have a free, hot breakfast available in the lobby every morningl. We like that we can get up, eat our breakfast right there and be able to start our day. The rooms are clean. There are nice pool areas for the kids, both inside and outside. We have really enjoyed the experience every year.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review!! We are so happy that your group decides to stay with us year, and we look forward to you staying for many more years to come. I will definitely pass along your compliments to our breakfast staff, and to our staff as well. Once again thank you for taking the time to write such a terrific review.

"nice hotel on the main strip of pigeon forge"

4
08/06/2016

clean rooms, cost effective hotel with a nice pool area. great staff. even though it sits right on the main strip the rooms sit far enough back that it is relatively quiet. doing some cosmetic upgrades such as painting ect which makes it more attractive. breakfast was a little lacking some days but will do

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a nice review. I will pass along your compliments to our staff, especially our housekeeping department. We are glad that you enjoyed your stay and would love for you to visit us again. Once again, thank you for taking the time to write a review.

"Hard Bed"

2
06/06/2016

The room was clean,had a microwave,spacious fridge and there was a pool/hot tub. If the bed wasn't so hard, I'd consider staying there again. If you like a very firm mattress, this would be a good fit for you.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write a review and for letting us know about your experience. If given the chance, we would love another opportunity to improve upon your last stay. We try to provide mattresses that suit everyone, which can be an impossible task. To resolve this, if we have the availability, we are more than happy to work with our guests to find exactly what suits them. Once again, thank you for letting us know about your stay, and we would love another opportunity to improve upon your experience.

"Great Place To Stay!!!!"

5
06/06/2016

Had a great time staying at the Best Western Toni Inn at Pigeon Forge. The breakfast was awesome. Clean and comfy rooms and reasonable price. I chose this hotel for my family to stay at while visiting Dollywood. The location is perfect as it is convenient to get to all the major attractions nearby. it was within walking distance to watch the parade in which Dolly Pardon was in!!!

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review!! I will definitely pass along your compliments to our breakfast staff, as well as our housekeeping department. We always love hearing when our guests enjoyed their stay, and it sounds as though you did just that. Once again thank you, and we look forward to you and your family visiting us again in the future.

"Very budget oriented, loud."

2
02/06/2016

Marginal experience overall. On par with the cost. On the main drag for the area- VERY NOISY until around 2:30 -4:00 am (Memorial Day weekend). Hope you like the sound of LOUD Harley-Davidson bikes. Bathroom linen was poor scratchy material or was just very worn. Internet speed? High-speed not so much. Lag time very apparent particularly when connecting initially. oh yeah, funny, there was so many chlorine beads in the Hot Tub that it felt like sand on a beach- no kidding. Yuck!

"Nice hotel for the money"

4
02/06/2016

This is an older property but they have been doing some cosmetic work as we were there, it is well maintained and close to everything and while it is right on the strip there was no noise issues. The rooms were well attended, we had the room with the bedroom in the loft, the mattresss and pillows were very comfortable and the room was always clean. The best part especially if you have children were the heated outdoor pools and hot tub along with an indoor pool both were always clean. we stayed almost a week here and can say everyone was always friendly and helpful, the breakfast was typical for bw. The only suggestion would be when the hotel gets large groups in such as what happened during the last part of our stay of several buses of teenagers is that they assign them one pool area to use and allow the rest of the hotel guest to use the other during that time, while they were fairly well behaved to have such a large group converge on a small area makes it difficult for a family to use the pool areas. I will definitely stay here again.

"Great value & location"

4
30/05/2016

Two days into our stay. No complaints so far. TV issues once, management resolved within 15 minutes. Two pools, two hot tubs. Great complimentary breakfast with cute bear shaped waffles, eggs, sausage, real oatmeal, bagels, honey buns, biscuits & gravy, juice, cereal. Comfortable beds. Ok shower. Across from Dixie Stampede. Walking distance from many restaurants.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. Hopefully the rest of your stay was as pleasant as your first two days. I was pleased to hear that we had a quick response on your TV issue, and that it was resolved for you. I will also pass along your compliments to our breakfast staff concerning the breakfast choices. They can get busy with our assortment, and they love hearing when it is appreciated. Once again, thank you for taking the time to write about your stay, and for writing such a great review.

"Great location, rooms, etc"

5
29/05/2016

Since 1973 I have been staying at this Inn whenever I come to Pigeon Forge. Great staff, room options, location and rates. Comfortable beds and nice selection for breakfast. The only negative I have found is the internet is a little slow but since I spend little time on internet while on vacation, this does not affect my decision of whether or not to stay here.

"Good stay"

3
26/05/2016

Just here for one night. Comfortable room, clean. Didn't use the pool. TV wasn't working- Only short stay so no bother. Average breakfast. Great location. Nice big parking area and easy to find. Good property.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write a review and for letting us know about your stay. We apologize for the TV not working, but we would have had that repaired if we had knew about it. I will pass along your compliments to our housekeeping department for the cleanliness and, if given the chance, we would love for you to visit us again so that we could improve upon your experience. Once again, thank you for taking the time to let us know about your stay.

"Established, Reliable, Friendly"

4
24/05/2016

BW Toni has been here for many years. We generally stay here because it is centrally located for our activities. Indoor and Outdoor pools with hot tubs in each area. Can walk the strip or take the trolley. Room was ready and clean. Staff was very friendly and accommodating. We had forgotten a few items and they were able to supply replacements for us. Breakfast area was monitored (tables cleaned quickly) Breakfast food selection was good and kept filled for all to enjoy.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a nice review. Our location is definitely a strong point for us, and I will pass along your compliments to both our housekeeping department and our breakfast staff. We are happy that you have decided to stay with us over the past several years, and we look forward to you staying with us for many years to come. Once again, thank you for taking the time to write such a nice review.

"Pleasantly surprised!"

5
17/05/2016

Having stayed in pigeon forge before, my boyfriend and I decided we would try a few different hotels this trip. Based solely on leisure, we were very surprised with the quality of our stay at this hotel. We were placed in a room within the indoor pool area, which was very nice! The continental breakfast had plenty of options and was consistently good. We had absolutely no complaints (other than the pool closing at 10 pm Haha). We both agreed, out of the 5 different hotels we have stayed at in Pigeon Forge from previous/current trips, this was our favorite! Would highly recommend this hotel for couples, families, etc. Not to mention the nightly rate was fairly cheap!

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for writing such a wonderful review!! We always feel that our hotel stands out from the rest in the area, and we love to hear that we are not the only ones. I will definitely pass along your compliments to our breakfast staff, and we look forward to you visiting us again in the future. Once again, thank you for writing such a great review!!

"Clean"

5
17/05/2016

We definitely enjoyed our stay. We had a two king room and Loved it. The beds were very comfy and we loved the pillows. The entire room was clean!! We also liked having a fridge and microwave. The kids loved both pools and the hot tubs were awesome. The pool did have a bit too much chlorine, but at least it was clean. The breakfast was delicious! It included eggs, biscuits, sausage, bagels, and more. My youngest loved the bear shaped waffles. We loved that breakfast started at 6 and was served til 10. Some days we slept in while some days we got going early. We would recommend this hotel to family and friends. We will also be staying again.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great review!! I will definitely pass along your compliments to our housekeeping department and to our breakfast staff. The two king room is one of our favorites as well, and we also get a lot of compliments on our comfy pillows. Once again, thank you for writing such a great review, and we definitely look forward to you visiting us again.

"Great breakfast, very accommidating staff"

4
16/05/2016

In the process of some renovations (painting) while we were there, only worked in the late morning and stopped around check in time to keep from annoying guests. The location is on the main highway but the rooms are in the inner area thus reducing the majority of the highway noise.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. We have recently been performing some upgrades to our property, and I am happy to hear that they did not disturb your stay. We would love to have you visit us again, so that you can see our finished product. Once again, thank you for taking the time to let us know about your stay.

"Best Western Toni Inn, Pigeon Forge Tennessee"

5
16/05/2016

Excellent experience. Pools both indoor and outdoor were wonderful. Heated and clean. Bed was also very comfortable. I would recommend staying here. Location is in a good spot, close to everything. Many restaurants near by with a variety of menus.

"Nice Stay in the Smokies"

5
15/05/2016

Have been to the Smokie Mountains many times and again had a very good time. Don't do the expensive dinner shows,which i think are overpriced. Was disappointed that the Flea Markets were not open through the week. Drove over to Cherokee North Carolina across Old Smokie and had a good lunch one day. Took a couple of road trips and a little shopping for a few presents.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great review! There are numerous things to do in our beautiful Smoky Mountains. Maybe next time you can swing through Cades Cove, which is a scenic car ride through the Smoky Mountains filled with wildlife, and a hint of how life was in the olden days. Next time you come, stop by our front desk and our employees will be glad to give more suggestions on fun things to do while you visit. Once again, thank you for taking the time to write such a terrific review.

"Not worth $125 per night"

3
13/05/2016

The hotel was clean. I didn't see any bugs crawling around. With the exception of the first night's stay, there was sufficient parking. The rooms could stand to be upgraded and to be lighted better. The bathroom was really small. It wasn't anywhere I am used to staying, but for the short notice, the room served its purpose.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write a review and let us know about your stay. We apologize that you were not happy with the price, but please know we constantly monitor not only our prices, but the prices of all of our competitors to ensure that we are on pace with everyone in the area. We appreciate you commenting about the cleanliness of our property, and I will pass along you compliments to our housekeeping. I would also like to let you know that I will be passing along your request for the rooms to be lighted better, and hopefully we can get this addressed with future renovation projects. Once again, thank you for taking the time to write a review and letting us know about your stay.

"Great Stay!"

5
10/05/2016

Older hotel but very comfortable. Stayed in the inside pool area and it was very nice. Hot tub was great and the pool was warm enough to enjoy even in the cool temperatures. Centrally located to Dolly Stampede, Cracker Barrel, Texas Roadhouse. 6 miles to Gatlinburg and about the same to Sevierville. Trolley stop in the front of the hotel.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great review!! We always love hearing when our guests enjoy their stay, and it sounds as though you did just that. We agree that our location is a strong feature for us, and are happy that you relayed that to future travelers. Once again thank you for writing such a great review, and we look forward to you visiting us again in the future.

"Great value for the money !"

4
09/05/2016

Very clean and neat room. Nice to have a refrigerator and microwave in the room. TV reception good....Nice beds. Quiet....Extra good breakfast !...Mostly anything one could want for breakfast..We were very impressed ..Great place to stay...Close to all venues in Pigeon Forge...

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great review! We always love to hear when we exceed our guests expectations, and it sounds as though we were able to do so with you and your family. I will definitely pass along your compliments to our breakfast staff, and we look forward to your next visit with us. Once again thank you for writing such a great review.

"Nice place to stay"

4
08/05/2016

Good place to stay good location near everything you're kind of right up above with the traffic get started. It's in a good area convenient to everything good in and out nice clean rooms and good people working there

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We feel that we are in a great location and are glad you felt the same way. We also love hearing that you enjoyed your stay and we look forward to you visiting us again in the future. Once again thank you for writing such a great review.

"Great experience"

5
08/05/2016

We had a very good experience staying at this hotel. Very clean. Loved the indoor pool and fireplace in our room was a nice touch. Not hard to find and breakfast was good. Near to other points of interest we wanted to visit.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great review! We love hearing that you enjoyed your stay, and would love to have you visit us again. I will definitely pass along your compliments to our housekeeping departments, and to our breakfast staff. Once again thank you for the great review.

"clean and nice"

5
03/05/2016

This appears to be an older property that has been well kept and recently re-modeled. The facility was nice and clean and we really liked having a microwave and refrigerator in the room. The service was friendly and the continental breakfast was very good- included some hot food which was impressive. The only complaint was that hotel parking is very limited and a larger parking lot would be helpful. Overall, we got a lot of bang for our buck staying here and we will consider staying at this hotel again in the future.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such an amazing review! Our owners have been working really hard on improving the property and really appreciate hearing when it is noticed. I will pass along your compliments on the breakfast, as well as your compliments on our staff. Parking can get tricky during busier times, but we do guarantee everyone a spot. Once again thank you for taking the time to write such a great review, and we would love for you to visit us again in the future.

"Great place to stay!!!"

5
02/05/2016

I have been staying here for approximately 40 years. It is an older place, but well maintained. We love the 9 foot deep outdoor pool and the indoor pool that allows guests to swim when the weather does not permit use of the outdoor pool. the rooms are nice and clean. The beds are comfortable. The breakfast is really good. A+

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write a review, and for your business for the past 40 years. We are happy that you have decided to stay with us over the years, and hope that you come back for many more years to come. Our owners have worked hard over the years in keeping the property up to date, and I know they love hearing when it is appreciated. Once again thank you for the great review, and we definitely look forward to seeing you in the future.

"Motorcycle weekend"

4
02/05/2016

Great check-in and out. Rooms were great. Breakfast was good and hot. Outside of hotel look clean and well taken care of. There are a lot of eating places close by. There were a lot of good parking. There are a lot of things to do close by, with or without kids.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for writing such a great review. The weekend of the motorcycle rally was a busy weekend for our us, and even though it was, we are glad that you enjoyed your stay while you were here. Our owners have been working really hard on upgrading the exterior of the property, and will love hearing that it was noticed. Once again, thank you for taking the time to write such a great review.

"Newly Renevated"

4
01/05/2016

Very nice décor. Indoor and outdoor pool were great. Very helpful and friendly staff. Hot breakfast. A little towards the end of the strip. Walking distance to many restaurants. Nice indoor and out door pool.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a nice review. I will pass along your compliments to our staff, and we loved hearing you enjoyed your stay. We would love for you to come back and visit us again. Once again, thank you for writing such a nice review.

"Guest"

5
27/04/2016

very nice place to stay, comfortable bed with fluffy pillows. Wonderful location with easy access to all attractions. Clean enviroment, Friendly staff, clean indoor and outdoor pool, and great breakfast choices from hot to cold foods for young and old.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for writing such a wonderful review! I will definitely pass along your compliments to our housekeeping department and to our staff. They love hearing when their hard work is appreciated. Once again thank you for such a great review, and we look forward to you visiting us in the future.

"Friendly, clean facility"

4
26/04/2016

Clean, bright lobby and dining area. Sufficient continental breakfast including..waffles, eggs, sausage, cereals. Large clean room with fridge, no microwave though. Sufficient amount of towels. Two pools, one outdoors, one indoors. Plenty of things to do, many within walking distance and short drive into entrance of the Smoky Mountains.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We always love hearing when our guests enjoy their stay. I would like to apologize for your room not having a microwave because all rooms are supposed to have them. I am going to get with our maintenance department to investigate which room doesn't have one so that we can fix this for future guests. Once again, thank you for writing such a great review.

"Enjoyed ourselves"

4
23/04/2016

We were there with a group for the Spring Rod Run. Love the location and being away from the street slightly for quiet. Nice to be able to walk to everything. Breakfast was plentiful and the staff was gracious

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great review. The Rod Runs can get a little hectic with the traffic and the number of people in town, but we appreciate hearing that you were able to retreat back to your room for a little peace and quiet. I will definitely relay your compliments to our staff, and we look forward to seeing you for the next Rod Run. Once again thank you for writing such a great review.

"Best Western Toni Inn"

3
23/04/2016

Room decor was very dated and in need of a cosmetic upgrade. Elevator was not working. Room was clean and beds were very comfortable. Reception individuals were extremely helpful and new the area very well.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write a review and letting us know about your stay. I would like to apologize for the elevator not working during your stay. We had a part go out recently that did keep the elevator out of service, but we have since repaired it and everything is working fine now. I will pass along your compliments to our front desk staff, and I will let our housekeeping department know you appreciated their work on keeping the rooms clean. Once again, thank you for taking the time to let us know about your stay.

"Surprise"

5
22/04/2016

From the outside compared to other hotels you would think ughhh. but it was so beautiful on the inside. the room was nice and clean. The beds were comfortable and they have the best hotel breakfast I have ever had !!!! I was so happy with the stay and have plans to stay again next week.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review! We always love hearing when guests enjoy their stay, and it sounds as if you did just that. I would like to let you know that we are currently working on painting and improving the exterior of our property, so hopefully with your next visit you will see our progress. Once again thank you for writing such a great review, and we look forward to seeing you next week.

"Nice for the price."

4
22/04/2016

Close to Dollywood and the stamped show. Not close to Opry or outlet stores. Traffic heavy Friday - Sunday. Heavy tree pollen in April, you car will turn yellow. The hotel has an indoor and outdoor pool. The beds a pretty good, and the area during the week is quiet. Breakfast is fair but, you can't complain when its included. The internet is very slow.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We appreciate you tips for future guests, and I want to totally agree with your mentioning of the pollen. This area is definitely not allergy friendly during certain times of the spring. I also would like to let you know that we are working with our service provider in finding ways to increase our internet speed, and although we are not where we want, we have seen improvement. Once again thank you for writing such a great review.

"Very clean"

3
18/04/2016

The room is very spacious and very clean. Our refrigerator does not work. The elevator does not work and we are on the third floor. When checking in the receptionist didn't tell us where are room was. Difficult to find the stairs to get to our room. Nice pool in and out. Had to call and ask for the wifi password. Can't say enough about how nice and clean the room is.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write a review and let us know about your stay. I will pass along your compliments to our housekeeping staff, and I would like to apologize for the issues you experienced while you were here. Unfortunately, even with regular elevator inspections, a part did go out and it did take longer than expected to get it repaired, but the elevator is fully operational now. I would also like to apologize for you not being given proper directions to your room, and I will work with our front desk staff to ensure we correct this for future guests. Once again, thank you for taking the time to let us know about your stay, and we would love another opportunity to improve upon your past stay.

"Great Hotel, especially for the price!"

5
11/04/2016

I hardly ever take the time to write reviews, good or bad but feel this hotel needs to be recognized for the outstanding service we experienced during our stay there. Everyone we encountered was helpful, friendly and happy to see us. The rooms were very clean, and as a matter of fact, much cleaner than the resort we were traveling home from. They have both indoor and outdoor pools, which is nice and an outstanding, complimentary breakfast. This hotel was great, especially for the price!

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay, and for writing such an amazing review! Our staff strives to provide the best customer in the area, and it sounds as though they accomplished that with you. I will pass along your compliments to our entire staff, and I will pass along your compliments on the room cleanliness to our housekeeping department. Once again, we appreciate you taking the time in writing the review, and we look forward to seeing you in the future.

"Leisure trip with friends"

5
11/04/2016

Had a pleasant experience at the hotel it had friendly staff arrived early stopped in before going to Dollywood said our room was ready and we could check in that was great!! We enjoyed the breakfast a couple of us enjoyed the hot tub and pool will be going back this year!!

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review! Our staff does its best to accommodate early check in requests, and although we may not be able to accommodate everyone, I am glad we were able to meet your request. I will pass along your compliments to our breakfast staff, and we are definitely looking forward to your visit later this year. Once again, thank you for writing such a terrific review!

"Noisy"

3
08/04/2016

We had 2 rooms booked for 2 nights. Rooms were next to the indoor pool. There appeared to be a children's screaming competition that went on and on into late night. Both nights. It would be great if the motel would shut down the pool by 10 pm at the latest. The small breakfast room was packed, people came in the back way as well as from the front door. Both mornings same thing, at least there was coffee in the lobby. I can say that the coffee was good. Staff was amazingly friendly.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. I apologize for your experience with the indoor pool noise and with the busy breakfast. During busier times, especially during spring break, we have a lot of younger guests that visit our area. Our indoor pool is very popular with those guests, and it can get loud. Our maintenance department does its best to have the pool closed at 10, but sometimes due to guest calls, they may not make it at exactly 10. I will work with our maintenance department to ensure we are as close to 10 as possible in the future, and we do offer rooms outside the pool area that do not experience the noise issues. To help with the busy breakfast crowds, we have extended our breakfast hours by starting at 6AM to try and help alleviate the crowds. We would love another opportunity to improve on your previous experience. Once again, thank you for taking the time to let us know about your stay.

"Great place to stay for our 1st time in Pigeon Forge!"

5
07/04/2016

Very nice hotel with a great room. 2 swimming pools, one inside and one outside, nice free breakfast, and very clean. Would stay here again. Has a trolley stop right out front. Very friendly staff. Great!!!

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for writing such an amazing review! We always love to hear when our guests enjoy their stay, and it sound as if you did just that. I will pass along your compliments to our staff, and we definitely look forward to your future visit. Once again, thank you for the great review!

"Great Trip"

5
07/04/2016

We decided to come a day early, so I called to try to get our room a day early but the hotel was booked. I found another hotel very close with an indoor pool, which is a must for my daughter. We thought about canceling our reservation and stay at the other hotel because I did not want to load and unload the car more that I had to. So glad we decided to keep our reservations and move to your hotel for the rest of our trip. Your hotel was so nice!!! Had no problems!!! We had a room off the indoor pool area, was very convenient if you have small children that want to swim. I would not recommend staying in a pool room if you do not wish to use the pool, it can get a little loud.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such an amazing review! We are glad that you decided to keep your reservations and stay with us, and we love that you also had no problems while you were here. We have been working on improving our hotel and it is always nice to hear when someone notices. Once again thank you for the terrific review, and we look forward to seeing you in the future.

"Great Service, Lovely Pool!"

4
05/04/2016

We found this hotel last minute, and had no reservations. Other hotels in the area were booked, and not friendly. This Best Western welcomed us warmly! We were able to get a great deal and a great room near the pool. The breakfast was delicious, and the room was spacious. Parking is accessible to whatever room you may have, and the elevators were convenient. We loved the fun pool area and the large hot tub. It is centrally located, and walking distance to restaurants and Dixie Stampede. We are glad we stumbled across this Best Western, and would definitely stay here again.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for writing such a great review, and we are definitely happy you stumbled upon us as well. I will pass along your compliments to our staff, and we love that you enjoyed your stay. Next time give us a call ahead of time, and we will be happy to have a room waiting for you. Once again thank you for taking the time to write such a great review.

"We had a wonderful time at this hotel"

5
03/04/2016

I thought this hotel was fantastic. The room was very nice. The breakfast was surprisingly good (they had a waffle maker that made awesome waffles.) The people at the front desk went above and beyond anytime we needed them. One of them even helped us with a school project we were working on. They had a pool and hot tub both inside and outside, my son loved that. Housekeeping was very friendly and did a very nice job. We had no real problems and the hotel was wonderful. The staff at this hotel were among the best I've encountered at a hotel. It's located towards the end of the pigeon forge strip which was nice for us because we went back and forth between Pigeon Forge and Gatlinburg. We walked to a lot of things and we also made good use of the trolley which has a stop at the enterance of the hotel. The hotel was in a strange shape (kind of like a C) so once you go in the parking lot you are kind of cut off from the street which tends to stay busy. I thought that was really nice. I did one load of laundry on my trip and the washer and dryer worked fine and went quicker than my dryer at home. I will be recommending this hotel to anyone going to Pigeon Forge in the future.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for writing such an amazing review! Our staff works hard everyday trying to provide the best customer service in town, and it definitely sounds as if they succeeded with you. I will definitely pass along your compliments to our entire staff, and we cannot wait until your next visit. Once again thank you for taking the time to write such a terrific review.

"Great stay in the Mts"

4
02/04/2016

This was a couple only no kid stay, so needless to say it was a pleasant one. Room was clean. Noise level virtually none except for traffic. Wifi was a Lil slow at times but served it's purpose. Bed was comfortable. We always stay in room 200 and it was as we left it last time. Only negative thing to say is the breakfast bar could have been better. Needs bacon instead of only sausage. Other than that our stay was great and we will definitely be back.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We always love to hear when our guests enjoy their stay, and it definitely sounds as though you did. We have been working with our service provider in finding ways to speed up our wifi, and hopefully we will have the slowness issues resolved real soon. Also, we are expanding our breakfast with new items, and even though there will not be bacon, we have added additional items including an oatmeal bar. Once again thank you for writing such a great review, and we are looking forward to your next visit.

"Good hotel for the price"

4
01/04/2016

Friendly service, decent breakfast. My family loved the indoor pool area. In-room internet could use some looking in to. Bed was hard, and due to that I didn't get a good nights sleep. Great location at the edge of Pigeon Forge, and across from the Dixie Stampede. Would consider staying here again, with hopes of a more comfortable bed next time.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay, and for writing such a great review. We apologize for the poor internet service you experienced, but please know we are working with our service provider in speeding up the internet service, and getting everything corrected. We would love for you to give us another chance, and when you do if you have any issue with the bedding let us know and we can get it corrected for you. Once again thank you for taking the time to let us know about your stay.

"Reasonably Priced, Clean and Comfortable"

4
29/03/2016

Just returned from a very pleasant extended weekend at the Toni Inn. At this price point, the rooms are an exceptional value. The hotel is situated in Pigeon Forge but extremely close to the Gatlinburg area as well. Highlights - Our room was very clean, the beds were very comfortable, housekeeping was excellent and the staff were super friendly. We used the business center to print tickets to a dinner show without any issues and the free Wi-Fi, indoor/outdoor pool and complimentary breakfast was a nice bonus. Special Tips - Some of the rooms have an entrance outdoors and some of the rooms have an entrance indoors circling the indoor pool. If you are sensitive to the smell of chlorine/minerals, you may want to request a room with an outdoor facing entrance. Also, if you plan to take advantage of the complimentary breakfast, I would suggest eating before 8:30 AM, or between 9:30 and 10:00 AM. The breakfast includes coffee, assorted juices, a waffle station (with waffles shaped like bears-super cute), assorted breads/pastries, yogurt, scrambled eggs, sausage and biscuits. However, the buffet line from about 8:30 AM until 9:30 AM becomes very crowded, making everything feel cramped and it's also difficult to find seating. Lastly, I would mention that if you stay out late (past 10:00 PM), it can be difficult to find a parking space anywhere near your room if the hotel is fully booked. The staff do everything in the power to ensure that only hotel guests use the parking lot and issue parking decals that you hang on your rearview mirror. Even so, we sometimes had to circle the lot multiple times to find a space and often ended up parking quite a distance from our room. It wasn't an issue for us, but if you have mobility issues, this may need to be a consideration. Honestly, if you are looking for a reasonably priced, clean and comfortable hotel in the Pigeon Forge area, I would highly suggest you consider the Toni Inn. Our family had a lovely time and would return to this hotel again if we are ever in the area.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great and detailed review. I will pass along your compliments to both to housekeeping department and breakfast staff. I also agree with your tips about parking and the indoor pool area. Our parking can get very tight when we are full, but we do guarantee a parking spot for everyone, but we cannot guarantee a spot directly in front of their room. The indoor pool area can also be loud, but we do close it at 10pm to try and be considerate of our guests who tend to go to bed during earlier hours, but for those guests that do want to swim later, our outdoor pool is available until midnight and is located away from the rooms. Once again, thank you for taking the time to write such a great review, and we definitely look forward to seeing you in the future.

"Nice Place with great pools & breakfast!"

4
28/03/2016

Directly across 321 from the Dixie Stampede, this hotel is well above average based on the service, cleanliness, the indoor & outdoor pools as well as a breakfast that includes a variety of hot and cold options. The beds had decent mattresses, the fridge and microwave were nice inclusions, with the flat screen TV being O.K. The bathroom was small but adequate, but at least the hot water held its temp better than many hotels we've stayed at in the past. Being a tourist destination, the price will depend upon the time of year and whether its peak or out-of-season.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a terrific review. We are very proud of our staff and always love to hear when they provide an above average experience. If you enjoyed our breakfast this trip, we look forward to your next visit because we are currently working on ways to expand upon our existing selections. Once again, thank you for the great review and we look forward to your next visit.

"Good price, Nice hotel"

4
28/03/2016

Our group consisted of two families; stayed at this location during our Spring 2016 vacation. Friendly staff at the reception helped with tips to get the best out of our trip. Kids & adults enjoyed breakfast every morning during our 3 day stay at the hotel. Rooms were clean, comfortable beds and good house keeping. Will stay at this place again!

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We are glad that both of your families enjoyed their stay, and we will definitely pass along your compliments to our front desk staff. Our breakfast staff works hard on getting everything together every morning, and we are glad you were able to enjoy it everyday during your stay. Once again, thank you for the great review, and we look forward to your next visit.

"A very nice hotel"

5
27/03/2016

My family and I have stayed at this location for many years! It never disappoints! Staff is always friendly and helpful! The rooms are your typical style room but clean and comfy. I love that the outside pool is open till 12am so you can enjoy a day out and about and still come back a swim and relax in the hot tub! The hotel is close to several eating places within walking distance. We will definitely be back.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great review! We love hearing from our repeat guests, especially when we continue to exceed their expectations. I will pass along your compliments to housekeeping department and to our staff. Once again thank you for writing such a great review.

"great place"

4
25/03/2016

the hotel staff were friendly and super easy to get along with. on my last morning there I noticed my room had not been cleaned like it should have been. staff were quick to make note of this. they asked if they could replenish anything that hadn't been taken care of. this hotel is in the middle between Gatlinburg and pigeon forge. great location. internet was a on the slow side most nights

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We apologize for you room not being cleaned properly, but we are glad to hear that our staff was there and willing to help correct this. I have forwarded this message on to our housekeeping manager so hopefully we can prevent this in the future. Once again thank you for taking the time to write such a nice review.

"Great Stay"

5
25/03/2016

Property was very presentable. Room was clean and well kept. Beds are comfortable. TV has access to a wide variety of network selections. Soft water in shower. Outdoor pool and spa has been upgraded that includes pool deck, fencing, lights, chairs, umbrellas, and tables. Pool has been upgraded also.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great review! We have been working really hard on upgrading and renovating the property, and it is always nice to hear when it is noticed. We look forward to seeing you in the future, and once again thank you for the great review.

"Great price, comfortable and clean"

4
25/03/2016

The price and rooms were a great value. The rooms are comfortable and clean. The breakfast was good and the staff is very friendly. Indoor pool is a plus but if you like quiet, ask to be away from the pool. There is a lot of traffic notice in the rooms near the pool. The Wi-Fi is slow.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great review. Our staff works hard at trying to have make every guests stay a good one, and it sounds as though they did just that for you. We apologize for the issues you experienced with the wifi, but please know we are working on speeding it up for everyone. Once again thank you for writing such a great review, and we look forward to seeing you in the future.

"Good basic stay"

4
23/03/2016

Usual best western basic room, with friendly staff, above average breakfast, 2 pools, easy access to smoky mountain national park, restaurant right next door handy for dinner, easy access to rest of pigeon forge attractions. A comfortable stay.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a nice review. We are happy you enjoyed your stay, and I will pass along your compliments to our staff. Maybe next time you stay with us we can add to your experience making your comfortable stay a memorable one as well. Once again thank you for taking the time to write such a nice review.

"Good Stay A+"

5
22/03/2016

Very clean, nice employees. Nice breakfast The pool was nice and clean but as someone else stated above in another review the chlorine was excessive, shows its clean but my eyes were swollen bad the next day and so was everyone else that swam with us alot of people were getting out of the pool after just a little while because you could hardly stand it ... so everything was great but the pool chlorine now the pool temperature was great unlike most indoor hotel pools that seem to still be freezing cold this one was warm which was great ...Parking was a pain seemed to be impossible to find a spot when you came back at night .but that's a problem with alot of hotels in the area :)

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review! I would like to apologize for the excessive bromine you experienced, and I am reporting this to our maintenance department so that we can monitor this further. I do know that the chemicals for the pool are set to automatically disperse base on the levels in the pool, and that during busier times it does disperse more. I will have the maintenance department watch this closer to see if there is something we can do to control this. Once again thank you for writing such a terrific review!

"Professional & Clean"

5
20/03/2016

From my initial phone call, check in, breakfast, comfort of room, and overall stay--everything was handled with professionalism and care. Staff went out of their way to make my stay pleasant. Breakfast was a good varied choice of items and very tasty. The area was kept well stocked and clean. Very pleased.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for writing such a great review! Our staff prides itself on its customer service and absolutely love to hear when our guests recognize their hard work. I will make sure to pass along your compliments to them. Once again, thank you for taking the time to write such a great review.

"Great Stay"

4
19/03/2016

Great stay and great staff and a great breakfast. The Toni Inn is in one of the best locations also. Close to Gatlinburg and close to great restaurants. The pool and hot tub is very nice also. The rooms are really nice and clean, and today that's very important.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great review. We consider ourselves the best location in the area, and its always great when our guests feel the same way. I will pass along your compliments to our staff, especially to our housekeepers who work really hard everyday. Once again thank you for writing such a great review, and we look forward to seeing you in the future.

"Great Hotel!"

4
18/03/2016

My husband and I stayed here in February of this year. We loved it there they have made many updates lately and it looks great! They have a great breakfast buffet style the food is so yummy and always quick to be repllenished when things get low (thanks to the very sweet hard working lady!) Loved the pool! Over all the stay was great and the staff was friendly we will definitely stay again!

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. Our staff has been working hard on the remodeling projects that have been taking place, and its always nice to know that it is noticed and appreciated. If you enjoyed our breakfast buffet on this stay, wait till your next when we are expanding our selection including a new oatmeal bar. I will also pass along your compliments to the "sweet hard working lady" and I know that she will be thrilled to hear her hard work was noticed. Once again thank you for taking the time to write this great review, and we look forward to seeing you again in the future.

"We will go back"

5
16/03/2016

We had a great time. The pools and hot tubs were great, very clean. The free breakfast was pretty good. The only thing that could have been better is the showers need updated. There were some loud guests but it wasn't anything we couldn't ignore. Great location too.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great review! We always love to hear when guests enjoy their stay, and we definitely love to hear that they plan on coming back. I will pass along the concerns about the showers, but I do know that we have been remodeling the property, and do have several more projects coming in the future. Once again, thank you for writing such a great review, and we look forward to seeing you in the future.

"Great location!"

4
15/03/2016

This was our base camp for two nights for Smoky Mountain Park. Great location. It was clean and comfortable. I loved the ramps to the upper floors - so much easier with our luggage than stairs. Better than average breakfast - included sausage links or patties and was replenished quickly. And there was brewed decaf coffee! What a tread! Would stay again and recommend.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time and writing such an amazing review. We are happy that you decided to make the Toni Inn your base camp, but we are even happier that you enjoyed your stay. I will pass along your compliments to our breakfast staff who work hard every morning keeping up with the hungry masses. Once again thank you for writing such a great review, and we look forward to seeing you again in the future.

"Great trip!"

4
14/03/2016

The hotel staff was friendly and made sure we had what we needed. The rooms were clean. The beds and pillow are awesome! We slept so good for it being a hotel with children running everywhere. I would definitely recommend this hotel for a quick weekend get away!

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a great review. Our staff works hard on a daily basis to provide good customer service and its always great to hear from someone who notices. I will pass your compliments to our housekeeping staff about the pillows and beds. They constantly monitor them to ensure we are putting our best product forward. Once again thank you for taking the time to let us know about your stay, and we look forward to seeing you in the future.

"Good Value- friendly staff."

4
14/03/2016

We notice a lot of families patronize the Toni Inn and that is no wonder. Street noise is a minimum, good motor access, but easy to keep little pones away from danger. The pool areas are always clean, with acceptable privacy, and amenities. The Toni Inn provides good value, in a good location, and the staff have always been friendly and competent.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for writing such a wonderful review. We have been blessed to have a strong repeat customer base and love when we can add to it. We pride ourselves on customer service and it always great to hear when it is noticed. Once again thank you for taking the time to write such a great review, and we look forward to seeing you in the future.

"Clean and friendly, nice place to stay"

4
12/03/2016

The hotel is little older but appears well maintained. The paint looked fresh in a lot of spots and overall appearance was clean. The staff was very friendly and willing to share knowledge of the area. Breakfast area was kept neat and full by the attentive staff. The breakfast area is a little small, which wasn't a problem during the week, but it got a little cramped on the week-end when the families showed up. The staff kept up well, though. There is an indoor pool and hot tub which we didn't have time to use, those areas appeared well maintained, too. My only gripe was the wifi which only worked sporadically. When I called the desk to ask why it wasn't working the asked ME to call their tech support. As a guest at the hotel, that seems to be something THEY should have done. Especially when the desk acknowledged that they have been having problems with their wifi supplier.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a nice review about your stay. I would like to apologize for the difficult experience you had with your Wi-Fi, but please know we are working on a daily basis with our service provider to get any and all issues resolved. I will pass along your compliments to our breakfast staff, who works hard daily and always appreciates when someone notices. Once again thank you for taking the time to let us know about your experience and we look forward to seeing you in the future.

"Great stay! "

5
12/03/2016

Check-in and check-out was a breeze! The room was great! Very clean. The bed slept great! Breakfast was delicious! They had eggs, sausage, biscuits and gravy, grits, waffles...you name it! The shower was even great! Great water pressure and awesome shower head! Will definitely stay again!

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for writing such a wonderful review about our property!! Our goal is to exceed the expectations of our guests, and it definitely sounds as if we did with your stay. We look forward to your next visit, and once again thank you for writing such an amazing review.

"Our stay"

4
10/03/2016

We enjoyed our stay. Staff was nice. Easy check in. Breakfast was good each morning. Complimentary coffee was always good & hot. The only problem with our room was the TV kept losing reception & flickering in & out. Need to run air so as not to hear road traffic or maids in the morning. They always offered clean towels & room service each morning. Overall we have stayed a couple of times & enjoy our stay. Being beside Texas Roadhouse was nice & hotel offered coupon if you ask.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such nice words about our property. We apologize for the troubles you experienced with the TV, and I have reported it to both our housekeeping and maintenance departments so that we can keep watch and hopefully repair this for future guests. We appreciate your business over the couple of times you have stayed, and we look forward to you visiting in the future. Once again thank you for taking the time to let us know about your stay.

"nice island in an ocean of motels"

4
09/03/2016

Hey, it's a tourist attraction! Lots of motels of all brands and types. This property is across the street from another BW property, but I'm glad I chose this one. It's got some age on it, but overall the property has been maintained and is in good shape. There's a nice pool area for families to enjoy (weird shaped pool plus special kiddie pool and a hot pool. There's only one ice machine/pop and snack machine on the first floor, but we all need the exercise. A word of warning: If you are a light sleeper, request a room far away from the pool. That area is noisy with kids and adults having fun, and that's a good thing, so don't complain; just avoid being close. There are a number of restaurants within a close walk, like 50 feet, and kazillions within a short drive.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay, and for writing such a nice review about our property. We are glad you chose us as well, and we are really excited that you enjoyed your stay. Our staff works hard to keep our property well maintained, and we always love to hear when someone recognizes it. We look forward to hopefully seeing you in the future. Once again thank you for taking the time to let us know about your stay.

"Rooms were clean!"

3
07/03/2016

Rooms were clean the staff was friendly! Not the place to stay for a honeymoon but nice for a couple days! The pool looked clean, (outdoor pool is still closed). But indoor is open! The free breakfast was pretty good and you can't beat homemade waffles! Would come again!

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to tell us about your stay, and for writing such nice words about our property. We are glad you enjoyed your stay and would love for you to visit again. Next time you come hopefully we will have our additions to our breakfast buffet completed including our new oatmeal bar! Once again thank you for taking the time to tell us about your experience, and we look forward to seeing you in the future.

"Very nice experience"

4
07/03/2016

This is a nice hotel with nice, helpful staff. Rooms were well equipped. We forgot tooth paste which they had at the front desk complimentary. They recommended good local places to eat. This was a nice place and on a budget. It was very affordable. The hot tub was nice. If we come back to the area we will stay here again. The only problem was the house keeping carts were noisy and woke us up at @ 8:30 am ish. But we needed to get up around then anyways.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay, and for writing such a nice review. We always love to hear when our guests have a good experience, especially when it comes to the friendliness of our staff. We look forward to your visiting us again, and once again thank you for taking the time to tell us about your stay.

"Nice BUT..."

3
03/03/2016

Hotel need renovating and some updated décor. The rooms are good with space and beds were very comfortable. The breakfast needs fresh fruit as people today are wanting healthier start to the day. Real maple syrup would be real nice.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. We agree that our property needs updating, and we are currently in the remodeling process. Our lobby area is currently being remodeled, and once the weather consistently agrees, we will start updating the exterior of the buildings. The interior of the rooms have been recently remodeled including installation of granite countertops, new carpet, and flat screen TVs in all units. In the near future, we also have plans in place to expand on our breakfast with healthier options including an oatmeal bar with all the fixins. We hope to have everything completed within the near future, so we would love for you to come back to visit and see the changes that have been made. Once again, thank you for taking the time to let us know about your stay, and we hope to see you again in the future.

"Always Welcome"

5
01/03/2016

The Toni Inn is always welcome to us when we travel through the Smokies. It is always clean and organized with a staff that is friendly and eager to make our stay a comfortable one. I cannot recommend it high enough.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for writing such a wonderful review about our property. One of our goals is to make all of our guests feel welcome, and its always nice to hear when we succeed. I will pass along your compliments to our housekeeping department and to our entire staff. Once again thank you for writing such a great review.

"Good hotel for the price"

4
23/02/2016

We had a room in the pool area. Just go out the door and there's the pool. Was a little noisy, but if you shut your door, it wasn't bad. Loved the fact I could sit in the room and open the curtain and there was a huge window I could watch them out of. They're both 10 so I didn't have to be right there in the water or hot tub with them. The pool was an adequate size and the kids also enjoyed the hot tub. The breakfast room was a little small, but had a good variety to choose from. The kids loved the waffles shaped like bears. Would definately stay here again.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time and writing such kind words about your visit. We always love to hear when a guest enjoys their stay, and it sounds as though you and your family did just that, especially with our indoor pool. If you enjoyed our variety at breakfast this visit, be ready for an expanded variety coming soon including a do it yourself oatmeal bar with a variety of toppings. Once again thank you for taking the time to let us know about your visit, and we cant wait to hear from you again.

"Dissapointed"

3
23/02/2016

Not the first time I've been disappointed but the more often I stay I find myself putting up with the mediocrity. I've stayed here several times over the years this trip by far has been the most unrestful. I travel for business. Need to sleep. Was unable to from the ignorant parents allowing kids to yell in the parking lot and run the balcony access landings.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay, and we are very sorry that you were disappointed with your visit. We apologize for the noise issues that you experienced during your stay and we would like for you to know that we do provide 24 hour security that can deal with noise issues when we are notified. We would love another opportunity to prove that we can assist with getting these types of issues resolved, and to show you that we do care about our guests getting a restful nights sleep. Once again thank you for taking the time to let us know about your stay.

"Nice indoor pool"

5
17/02/2016

Loved the indoor pool and hot tub. Even has an elevator for the 3 floors. But couldn't find the bathroom at the pool. Nice for handicap with parking right at the door. Nice breakfast. Clean rooms. With nice fluffy pillows. Had a small refrigerator and microve wave oven. We had 2 queen beds. For $55 on Sun. 2/14.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a nice review. I will pass along your compliments to our housekeeping department. We do have a bathroom at our pool area, but it is a little hard to find being located near our guest laundry. Next time you come make sure to mention you had an issue before, and we will be glad to show you where its at. Once again, thank you for taking the time to write such a nice review.

"Rude front desk"

1
25/01/2016

After having to cancel our vacation due to personal reasons, we ended up in Pigeon Forge w/o reservations. We decided to check out where we would've stayed when we had reservations. Big mistake! Prices were jacked up way higher than when we reserved and the front desk staff told us if we could get better prices online, we should just do so. We also asked to see a room, in which he acted as though he couldn't be bothered with us. Many sighs and groans followed until he found a maintenance man to show us the room. Even the maintenance man mentioned how the front desk attendant couldn't be bothered to get off his rump. To sum it up, we decided not to stay. We were going to be placed right by the indoor pool, which is loud with echoes. I saw reviews of friendly staff...please keep them at the desk instead of this possibly 30yo who has no personality.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to let us know about your experience. I would like to apologize for the way you were treated. I would also like to relay to you that we will be investigating this and taking actions to prevent this from happening in the future. We pride ourselves with our customer service, and it appears as though we failed with you. We would love another opportunity to earn your business back and would love to prove to you that we do care about our customers. Once again thank you for taking the time to let us know about you experience.

"Great Stay!"

5
25/01/2016

The Best Western Toni Inn was Great! Our room was straight across from the front lobby on the bottom floor. The room was clean and looked great. We visited the pool area, just to check it out, and it seemed nice. There were several people in the pool; because of the snow storms (January 22- 24). We will definitely check the availability of this hotel next time we are in town. Overall great room, great breakfast and great location (directly across from Dixie Stampede). Thanks Toni Inn!!

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a wonderful review. We are definitely glad that you decided to give us a shot, and we look forward to seeing you again in the future. I will pass along your compliments to both our housekeeping departments and to our breakfast staff. Once again thank you for taking the time and writing such a great review.

"Room and Staff Excellent-Overall Experience Average Due to Renovations Taking Place"

4
23/01/2016

The Motel was going through some Renovations, so the Lobby was Mostly Shut Down, and Breakfast Buffet that we had to use was in the Best Western across the street. The Pool and Hot Tub was Close for Renovations, except the First Day. The overall Staff Service was Great. Clean Room Lots of Towels. Firm Comfortable Bed.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for such a nice review, and I will definitely relay your compliments to our staff. It is unfortunate that you were staying with us during our renovations, but January is the only time of the year that we can work on our bigger renovation projects. Hopefully you will come back to see our improvements and will be able to enjoy all of the services that we normally provide. Once again, thank you for taking the time to let us know about your stay.

"short stay but nice"

4
21/01/2016

Room was clean and the pool and hot tub were great. i always enjoy staying here when we come to Pigeon Forge or Gatlinburg. the continental breakfast was very good with multiple choices available. i woild recommend the Toni Inn to anyone looking for a weekend or week long trip. it is easy to get in and out of and is close to Dollywood and across from the Dixie Stampede. it is not far from our favorite place to eat (Texas Roadhouse).

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a nice review. We always love to hear when a guest enjoys their stay, and it sounds as though you did. Once again thank you for writing such a great review, and we look forward to your next visit.

"Great location with a few problems"

3
20/01/2016

This hotel was recommended by friends and the location was fantastic right across from the Dixie Stampede. Our stay started out good and ended good but that middle night we probably won't come back to this hotel in the same room section. We were in 305 which is on the outside. Saturday night a bus group came in around 9:30-10pm apparently. Kids were running up and down the outside hallways or up the ramps/stairs and we could hear it all in our room at that late hour. I called the desk around 10;30 and asked if they could get them to stop and was told someone would be handling it. Right after that the group did a collective yell of some type and then the talking, yelling, skate-boarding, started. I called again at 11:14 and asked when quiet time was, I was informed 11pm and the lady said that security was going to handle them getting quiet. It took probably another 20-30 minutes for them to disperse so we could get to sleep. Just rude on the group's part but there was no way the front desk / security didn't hear these people when they started and I think should have asked them to respect the other paying guests who were trying to sleep at 10pm at night or even 11pm if that is their "quiet time". Rooms were clean and well layed out. The only problem we had with the room was the outlet next to my side didn't work properly and my phone would only charge up to 49% being plugged in all night. Breakfast was good, usual hotel fare, hot coffee. The indoor pool/hot tub was very nice, towels in the pool area would have been nice but we saw other reviewers mention that and took our room towels. If we are in the area we might would come back but I would insist on an inside room near the pool so hopefully any noisy bus groups wouldn't be heard and keep us up all night when we wanted to sleep so we could get up early and enjoy the mountains the next day.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay, and we do apologize for the noise issues that you experienced. The weekend that you stayed, several youth groups were at our property due to the Strength to Stand Conference that was held at the LeConte Center in Pigeon Forge. This is an event that takes place every year on the same weekend, and we do our best at trying to keep noise levels down, but it can become a challenge when dealing with younger guests. We would love another opportunity to prove that this was a rare occurrence due to the weekend, and that we are generally considered a very peaceful property with minimal noise issues. I would also like to thank you for letting us know about the electrical outlet problem you experienced in room 305, which has been reported to our maintenance department and repaired. It can be a challenge finding all of the issues with the rooms, but once they are reported to us, we do our best to get the issues resolved. Once again thank you for telling us about your stay, and hopefully you will give us another chance to show that we are a peaceful property in the mountains.

"Excellent hotel in Pigeon Forge !!"

5
19/01/2016

We stayed in Pigeon Forge for summer vacations and we chose this hotel because of the great reviews and I'm not sorry at all. The hotel was great, excellent nightly rates, good looking rooms, quiet AC unit, the pool area is also really nice and it's close to everything. If I I ever visit Pigeon Forge again I wouldn't hesitate to visit this hotel again. Staff really friendly and clean rooms. Highly recommended.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for writing such a wonderful review, and we would love for you to visit us again. We love when our guests enjoy their stay, and it definitely appears as though you did. I will pass along your compliments to our housekeeping department, and to our staff. Once again thank you for the wonderful review, and we cannot wait to see you again.

"Clean, friendly staff"

3
19/01/2016

The staff was friendly and the hotel was clean. We are picky about cleanliness and bed comfort and neither were a problem for us! The only problem we had was an odor of cigarette smoke coming from the bathroom on occasion. I'm not sure if it was coming in through tiles in the ceiling or from the floor somehow. We were on the top floor in the King family suite. When we reported it to the staff, they were very uneffected.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay, and I will pass along your cleanliness compliment to our housekeeping staff. I apologize for your experience with the smoke smell in your room, and I will address it with our staff. We are a non-smoking property, but unfortunately not all guests abide by the rules. We do follow certain steps including financial charging of violators to deter, extra cleaning and the running an ionizer in the rooms that have been smoked in whenever we discover it. It appears we were unable to get this corrected for you, and we sincerely apologize. We would love another opportunity to show that we are here for our guests needs. Once again thank you for taking the time to let us know about your stay.

"Quick overnight stay."

3
14/01/2016

Hotel staff was very friendly. Room was what you pay for. Nothing spectacular. Room had a fake fireplace that was pleasant. Bathroom needs upgrading. For the price was pleased. Texas Roadhouse was next door so you could walk to get a bite and stroll home.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. Our staff always love to hear when they are doing a good job, and I will definitely relay your compliments to them. We have several improvement projects scheduled for this year, so hopefully on your next stay we can do more than just meet your expectations, we can exceed them. Once again thank you for taking the time to let us know about your stay.

"Excellent Accomodations"

5
13/01/2016

having stayed at 4 different hotels due to last minute booking and availabilities between Christmas and New Years to visit for a Conference, this property was the best in the area, and we definitely recommend it.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for writing such a nice review. We always feel that we work at the best hotel in the area, and it is always nice to hear when a guest feels the same way. Hopefully on your next visit, whether it is another conference or a quick getaway, you will stay with us again and let us prove that we are the best another time. Once again thank you for such nice words about our property.

"Very pleased"

5
12/01/2016

This was my first time staying at Toni Inn. It was early January when we stayed so not many were in the motel. Thus it was very quiet. The staff operated in full efficiency as if it was the bust season which I appreciated. The room was great! Nothing to complain about. I hope to stay there again.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for such a nice review, and we would definitely love to see you again. January is our slowest month for occupancy, but it is one of our busiest months for renovations and improvements. Our staff is working really hard in getting ready for the busy season, and its always nice when someone notices. Once again thank you for taking the time to write such a nice review.

"VERY NICE HOTEL"

5
11/01/2016

Own stay was really great everyone was super nice and the rate was the best for the area I like this hotel was a great local in the heart over everything we needed to do The rooms clean and very good prices the staff was great in checking in. Morning breakfast was great everything you would have wanna for breakfast

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for writing such a wonderful review, and we are glad that you enjoyed your stay. We feel we have the best staff in the Smoky Mountains and it is always nice to hear when our guests feel they are doing a good job. We look forward to you staying with us again, and I will relay your compliments to our staff. Once again thank you for such a nice review.

"Pigeon Forge"

5
11/01/2016

Great place to stay, we have stayed here several times and always a good experience. Would highly recommend. Location is great and all Employees very helpful. Very clean hotel. Indoor pool area is very nice. Close to restaurants and shopping.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such nice words about our property. I will make sure to relay your compliments to our staff. We take pride in our customer service and it really appears that we succeeded with you. Once again thank you for writing such a nice review.

"Great for the price"

4
10/01/2016

Visited on a Thursday and Friday night. Rate was incredibly affordable. Very light traffic in town and thus very few folks staying at the hotel. Check-In was quick and painless. There was an elevator in the pool area and the walkways between floors were ramps rather than stairs, making our roll-aboard easy to tote around. Our room keys did not work so we had to make a return trek to the front desk. Second try was the one that got us in the room. The room was clean and well stocked. Big flat-screen tv, plenty of towels and washcloths. Plenty of floor space and two luggage racks on which we could place our bags. The only things I noticed in the forms of appearance were some peeling to paint where the walls meet the ceilings and scratches on the chairs in the room. The shower temperature was a little touchy, making it difficult to find the right temperature. The pool area was well stocked and clean. The hot tub was perfect and the pool was such a great temperature that we stayed for some time. It is important to note that the floor of the indoor pool has several rough spots. I only noticed it when I scraped my knee. While it certainly isn't a deal breaker it did prevent us from returning to the pool on our second night. Housekeeping did make beds, empty trash and completely restocked for our stayover. This is nice since I am always confused about what services will be provided by the hotel while I am out. It seems to vary across locations and brands. Nice touch. There were electrical outlets near the bed, allowing us to charge our phones and tablets. I will admit that the wifi didn't completely cooperate when using my phone but it worked perfectly with our tablets. The beds were considerably more hard than what we sleep on and the pillows were considerably smaller. Despite this, however, we didn't have difficulty getting enough sleep. The location is great. It is positioned within walking distance to Texas Roadhouse and Cracker Barrel as well as many others. Very close to the traffic light for Dollywood. Grocery store across the parkway is easily accessible. Very great position for travel to Gatlinburg and destinations beyond. We did not elect to eat breakfast at the hotel. Check-out was quick and painless as well.

"Amazing"

5
05/01/2016

This hotel offered amazing amenities, service, and stay for our family. It was clean and safe, while having a flare of luxury. We met family from out of town there and they were also well pleased. The value was phenomenal.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to write such a nice review about our property. We always love to hear when we exceed the expectations of our guests, and it sounds as if we did for you and your family. We look forward to your next visit. Once again thank you for such nice words about our hotel.

"Great stay!"

4
04/01/2016

The room was perfect for our family, very large and with three beds. The staff was very friendly and helpful. The breakfast was ok, but the eating area was very poorly designed and you either go no seat at all or someone had their butt in your plate the whole time as they waited in line. Also, the menu NEVER varies one bit so it you spend more than a couple of days here it gets old.

"Very pleased!"

4
02/01/2016

My family has stayed at this hotel in the past so we could swim during the winter. We have enjoyed it both times. The chlorine in the pool was on the high side but other than that, no complaints about the pool. The breakfast bar was good, especially for the price of the hotel. The dining area is small but their is outside seating.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for writing such a nice review about our property. We always love to hear when someone enjoys their stay, and it definitely sounds as though you did. We also appreciate you returning for a second stay, and hopefully we will see you again. Once again thank you for the review, and we look forward to seeing you again.

"Not pleased this time either"

3
28/12/2015

Just a quick trip for the family. Worked fine for a place to sleep. Clean but dated, our room smelled like it used to be a smoking room. The kids wanted to swim but after 15 minutes they had to get out of the pool because there was so much chlorine it burned their eyes and they were extremely blood shot. Thought it was a little over priced for the experience we had.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to let us know about your experience, and we do apologize that it did not meet your expectations. We do monitor the chemical levels in our pool both before the pool opens and during the evening time on a daily basis, and we take these levels very seriously. Unfortunately during higher occupancy times, the pools are busier, which will throw off the levels due to the number of people using the pool, and our system will automatically adjust to compensate. This is not an excuse, but hopefully an explanation as to why there was a higher chlorine level while your children were swimming. I will relay your concerns to our maintenance department, and we will keep a closer eye on this. Once again thank you for taking the time to let us know about your stay.

"excellent value"

4
27/12/2015

short 3 night trip for our family ... terrific location, price couldn't be beat, very hospitable staff. Only complaint is spotty wifi when using my tablet (I often used my cell phone's wifi access). Other than that, a truly terrific choice, especially for the money. Clean and comfortable.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for writing such kind words about our property and our staff. We always love to hear when someone has enjoyed there stay, and it sounds like that was the case for you. I will relay your concerns about the internet service to our provider so that we can get this addressed. We would love for you to come back and visit with us another time. Once again thank you for taking the time to let us know about your stay.

"Average experience"

3
23/12/2015

We had issues with internet the first night. The pages just did not load. It was fine the second day but it was not very fast. The location is good. Close to everything. Breakfast was but no yogurt and choices of bread was there. Just plain white bread. But yes, there were biscuits, egg and sausage. Hotel staff was helpful.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. I will relay your compliments to our staff, and we apologize for the internet issues you experienced. We work closely with our service provider to ensure that we are achieving the top speeds available, and we will definitely relay your concerns to them. Once again thank you for taking the time to write this review.

"Revisit Pigeon Forge"

5
20/12/2015

We wanted to see Christmas lights and hit the outlet malls so booked into this hotel. Room was great just a little outdated but beds were very comfortable. Location good for attractions just have to understand where to do turnarounds due to traffic We were in the indoor pool area and a bit noisy until 10 so not really an issue but if early to bed types best not to be in that part Breakfast was very good selection

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for writing such a nice review, and for taking the time to let us know about your stay. I will pass along your compliments to our breakfast staff, and I agree that we have a pretty good location when it comes to dealing with traffic. Once again we appreciate you taking the time to let us know about your stay, and we hope to see you again in the future.

"Weekend visit to see lights and Christmas shows"

3
19/12/2015

Rooms could use updating and we chose room with access to indoor pool which was closed for painting when we visited. Part of the reason we paid extra for room with pool access. You would think they would let you know

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to let us know about your stay. I do apologize for you not being notified about the painting project taking place, and we would love another opportunity to show you that is not our service standards. This project was one of many that we have scheduled to take place to keep our property up to date, and with the business of the area, it gets increasingly harder to find slower times where we can get them completed. Thank you for bringing this communication error to our attention and we apologize for the inconvenience, but know we will work on making sure all of our future guests are aware of projects that are taking place.

"Perfect Location,Great Stay"

4
13/12/2015

This hotel is directly across the street from the Dixie Stampede, and 10 seconds from the road taking you to Dollywood. If you come in from the Great Smoky Mountain National Park/Gatlinburg, and have no desire to drive the whole length of Pigeon Forge to see how many stores and eateries there are, this is perfect for you. The decor is a bit dated, but the beds were a perfect sleep for both of us. Neither of us woke in the night due to bed discomfort! Breakfast, expecting a basic continental, was very good. Hot scrambled eggs, sausage patties, fluffy biscuits and a pepper gravy. Peaches were the fruit available, or the typical red delicious apple. There was yogurt and make your own pancakes. One "bad" thing, the hairdryer didn't work. Oh well, I survived. Also, bring your own body lotion, none in the room.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for such a nice review about our hotel. Even though location is one of our best qualities, it is always nice to hear when someone enjoys other services that we provide. I will make sure to pass along you compliments on our breakfast to our breakfast attendants who work hard every morning to ensure that all of our guests enjoy their experience. Once again thank you for taking the time to let us know about your experience, and for writing such kind words.

"Fantasy of lights parade"

4
07/12/2015

We stayed at Pigeon Forge because we could not get a place at Gatlinburg to see the parade. We are happy we did. The place was clean and comfortable. The service is good. They have complementary breakfast and family atmosphere. Very good and reasonably priced. Well located near the National Park. Would come back and recommend.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
Thank you for taking the time to let fellow travelers know about your pleasant experience at our property. It is always nice to hear from our guests especially those who stumble upon our hotel. Hopefully this will not be the last time you give us a shot, because we would definitely love to have you back. Once again, thank you for your review!!

"ok, nothing spectacular"

3
07/12/2015

This is an older property, motor in hotel, you have to walk outside to use indoor pool and to breakfast area. Parking is tight when at capacity. They have issues with moisture and condensation therefore leaving a musty smell in room and some mold issues around window, door and backs of curtains. Rooms are clean aside from that. We had room 308, about 8 down from the roadside and it was noisey from street noise, would hate to imagine in busy summermonths. Beds are Very Firm, leaving us with backaches...breakfast is nothing fancy, toast, waffles, eggs, sausage and gravy, cinnamon buns, cereal (hot and cold) yogurt is hit or miss, water downed oj, breakfast room is small and easily crowded. Indoor pool area, lacks towels, and they over use chlorine (I developed a head to toe itchy rash from it) we have stayed in worse and much better, I guess you get what you pay for. It was ok for a few days but I wouldn't have an extended stay here.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
We appreciate you taking the time in providing us feedback on your stay. We do apologize for the issues you experienced and we would like you to know that we have reported each of your concerns to the proper departments and are working on getting the issues corrected. We would also like to assure you that we do take these concerns very seriously and would love another opportunity to make your next stay not only a spectacular one, but a memorable one as well.

"NEEDS REPAIR"

3
05/12/2015

Stayed five nights, Got room with fireplace ONLY TO FIND IT A FAKE and IF used while Wife used curling iron it kicked breaker and had to call maintenance to reset who told my wife not to use curling iron. Front door stuck making it hard to open.Pool area roof leaking from rain.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
We would like to apologize for the maintenance issues that you experienced during your stay. This is something we take very seriously, and I have already reported these issues to our maintenance department so that we can get them addressed so that future guests do not have the same issues. We have switched our fireplaces to electric due to issues and regulation changes within our local area. This change over has received several compliments, but it is a different experience. Once again thank you for providing us this feedback and we would love another opportunity to show that these issues are not a common occurrence with our property.

"Best Western Toni Inn, Pigeon Forge TN"

2
30/11/2015

Upon entering hotel on first day we had dirty linen in our bathroom. I reported to front desk and was told head house keeper would follow, we never heard anything. The vending area was across parking lot. Pillows were 1/2 size of a normal pillow. However, linen on bed did appear clean. The low ceiling in the bathroom appears to add to a condensation problem while/after taking a shower. The toilet paper was wet just from the condensation. The run off onto the floor has stained black around the tub area. It may be clean, but could not tell for certain. We were very disappointed.

BestWesternToniInn, Front Office Manager at BEST WESTERN Toni Inn, responded to this review
We would like to thank you for taking the time to bring these items to our attention, and we would also like to apologize for the experience that you had during your stay. We have certain standards that we like to maintain and it is obvious by your review that we failed to meet those standards. This is something our property takes very seriously and we would love another opportunity to prove to you that this was a one time occurrence.

"An alright experience"

3
30/11/2015

The hotel itself was fine. The main problem I had was the breaker kept flipping off when I tried to dry my hair and it took a while to get it fixed. The other problem I had was that the beds were very hard. I actually woke up with back and neck pain the next morning at around seven because I could not stand to be in bed any longer. The pool was nice and I liked how it was heated, as well as the temperature of the hot tub. The staff were nice and friendly at check in and check out. I would like them to get less scratchy sheets and comforters. It wasn't pleasant to sleep, which is the primary purpose of a hotel room to begin with.

"Good visit"

5
29/11/2015

Enjoyed our 2 night stay a few days before Thanksgiving. Good options at breakfast, but seating was limited during peak time in the mornings. The hotel is not located at a traffic lot, but not that hard to get in and out. The price value was great. We came back to our room around noon the first day and it had already been cleaned and that was great not to wait all day for housekeeping to complete their duties.

"Perfect location and service"

5
29/11/2015

This is the 2nd time we have stayed at this hotel, it is perfect for our purpose, great location, great view, well maintained, comfortable beds and a great price...service is great and the grounds are well maintained, breakfast was well served and plenty of choices, the food was hot.....only issue was the slow internet service...I used my phone as a hotspot to speed it up.

"Renovated and Clean"

5
27/11/2015

The room was impeccable, and we are picky. Check in and out was quick and the staff was friendly. This is an older hotel that has been renovated. The pool area seemed inviting for those interested. The breakfast was very good for a hotel breakfast.

"Great First Stay"

5
26/11/2015

Have seen this motel many times never stayed. Decided to try and was very pleasantly surprised. Clean room and was big enough for all of us to move around freely. Breakfast was good and actually better than some higher rated place we have stayed. Location was central to most everything in Pigeon Forge and we will definitely stay her again and recommend it to others. The only complaint we had was the wifi was spotty and we could not log on, but that was no problem.

"Excellent Stay"

5
24/11/2015

I have stayed at this Best Western every time I have visited Pigeon Forge and will continue to use them and come back. The people are friendly and caring and the rooms have always been very nice and clean.

"Christmas at Dollywood"

4
24/11/2015

Good breakfast! If you go to pool take a towel with you because more than likely there won't be any there. Parking close to your room is limited but there usually is room somewhere. Not much sitting room at breakfast. Most of the housekeeping is good, a few need coaching.

"Awesome hotel! "

5
22/11/2015

Best Western Toni Inn is an awesome hotel at an awesome price. The employees at the front desk were very sweet! When we arrived in our room it was clean, did not smell, and was updated. The room has been updated all the way to the sink area. The toilet and shower are in a separate room and they were not updated, however it was clean and well taken care of. We had plenty of towels and the beds were clean when we folded down the sheets. I would recommend this hotel to anyone!

"Pigeon Forge"

5
21/11/2015

Good hotel, comfortable bed & pillows, had all the amenities you want for an overnight stay and at a good location and excellent price. There is plenty of attractions, Dollywood nearby, and plenty of restaurants at this end of the strand.

"Good Best Western"

4
18/11/2015

Had a good recent stay at the Best Western. I have visited better properties in the chain but this was not bad. Got a decent rate although they were booked solid at the property being the end of the peak season. Breakfast was good, but very sparsely refilled on many items considering again people that take more than their fair share of items. Bed was comfortable and I love the ramp that goes up to the third floor so you don't have to climb the stairs. The 2 pluses were the hot tub with the indoor pool and the fireplace that was in my room as well. I would stay here again. The staff was also very friendly and being a rewards member allowed me a late check out.

"Me and my Wife love the Toni inn"

4
18/11/2015

The Staff is friendly and the facilities are clean. the breakfast is awesome, but beware of the old people. They wake up early and conjugate in the lobby during breakfast and take up all the seating. They talk about the Lord, what silly things young people do and compare health problems with each other. Which means you can't get a seat, but the Breakfast choices are great and you can load up the plates and take it to your room which is nice.

"Nice motel in Pigeon Forge"

4
16/11/2015

This is a nice property overall - especially for the rate and location! The indoor and outdoor pools are clean and attractive. The motel has outdoor hall rooms but is quiet at night and safe. Great place for kids too. The rooms are fine. They are very very clean. They are needing some newer updates but being this is a privately owned property, they are not bad. Breakfast also nice.

"mountain trip"

4
16/11/2015

room service and food were very good. Had bad neighbor though. called front desk and security was there very quick to try solve the problem. we have stayed here before and had an excellent experience so we came back for a long weekend.

"Always Good"

5
16/11/2015

The Toni Inn is an excellent stay for families. Rooms are very accommodating and hotel has a friendly and courteous staff. It is always clean and organized . The rate is very good as well for what you get.

"Great place to stay"

5
16/11/2015

We have stayed at the Toni Inn many times and it is always a pleasant stay. This time we brought our Grandson and stayed in a room right off the indoor pool. He loved it. It was like staying at a resort. The room was clean and comfortable. The pool area was well maintained. I would highly recommend. The cost was average for a nice place. Great location right opposite from the Dixie Stampede and a trolley stop was right in front of the hotel. Also easy access to restaurants.

"Toni inn"

4
15/11/2015

we have made many trips to Pigeon forge area, this is the first time here. Room was clean and updated. beds were good, not great. Breakfast was average. the stay was a very good price thru Best Western web site, which is one of the reasons we stayed. good location.

"You Get What You Pay For..."

3
15/11/2015

Stayed here for 6 nights with 2 children, Had lumpy pillows and no blankets in the room, had to ask reception who gave us 1 pillow and 2 blankets and told this was all they had! Toilet flush handle broke rendering toilet unusable for hours, reported at night, message not relayed to morning staff. Limited power points compared to other hotels we have stayed in and in awkward positions, to use means giving up a light in the room. Breakfast was the average fare, waffles, cereal, eggs etc.. Small breakfast area, especially when they have coaches staying at the same time. But for the price you pay and the location - with all the above being said I guess it is value for money, however, there are so many new hotels around advertising even cheaper prices, I would recommend doing your homework and check out the competition before booking this hotel.

"The Smokies"

4
15/11/2015

We have been staying at this motel, once or twice a year, for at least the last 10 years. We love the location and, of course, the value. The staff is very pleasant. If anything comes up, it's handled in a profession and courteous manner. That's why we continue to come back every year.

"Great Stay"

5
09/11/2015

I really like staying at the Toni and have stayed there several times. They have a pretty good breakfast spread with eggs, sausage, biscuits, gravy, peaches, cereal, waffles, and pastries. I also really love their indoor pool area. It's mostly naturally lit (not highly fluorescent) and is really relaxing. There are several indoor plants in the pool area which makes it feel even more relaxing, and the area gets decorated for Christmas (although it's not decorated yet). Our room was clean, and our beds were comfortable. We had a great time. It's in a great location--in Pigeon Forge but near Gatlinburg. It's also near a lot of restaurants and not too far from The Island.

"Great hotel for the area."

4
07/11/2015

I think the overall price and location make the Toni Best Western a great option for any visitor of the area. The breakfast is good and the hotel is clean and well maintained. I felt the staff was accommodating and the location to shopping and eateries was a plus. I recommend this hotel to any traveler.

"Filthy"

2
05/11/2015

This hotel used to be very nice. We had stayed here many times before. Now it is a filthy dump. We had to change rooms three times because the tub was too dirty to even take a shower in. The furnishings were outdated and broken. The towels were dingy and brown. We downgraded our room when we switched because of two filthy tubs and the Management was rude and didn't want to refund the overcharge. Breakfast was a joke. People we didn't know knocked on our door all night and screams were heard in the halls all night.

BestWesternToniInn, General Manager at BEST WESTERN Toni Inn, responded to this review
Dear Danny B, Thank you for your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave to implement any needed improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience like you had in past stays. Sincerely, General Manager BEST WESTERN Toni Inn

"10-30 to 11-3 2015"

2
05/11/2015

This was our first visit to the Toni Best Western... and our last! We were in rooms 214 and 215. The rooms were fair, but not great. Some cosmetic repairs were needed such as the ceiling was peeling in places. The fridge froze our drinks, exploded a canned drink and no adjustment knob was present until staff had to clean the fridge out, then maint. came in to fix it by ordering a knob. The toilet overflowed once. The beds were VERY firm. We would not let our children shower (they took baths only) due to the inability to maintain a safe water temp. The knobs were very difficult to adjust to say the least and each time a neighbor started a shower while I or my wife was showering, the water got unbearably hot! But the real reason we won't stay...if the aforementioned wasn't enough, is the attitude of staff... both Corporate or franchisee on site! With 3 small children in our family of 8 on vacation, we were promised adjoining rooms. This may not seem very important, but the smallest ones like to go from our room to the grandparents room several times. When you are promised, in writing, adjoining rooms when making reservations, it is expected upon arrival. When we arrived in our rooms, they weren't. Prior to unpacking, hoping to change rooms, we made staff aware and the staff on site stated there was nothing they could do and they were booked for the night. They stated they would check back with us later to see if arrangements could be made but never did. We asked the next morning, and they stated there were still no available adjoining rooms, and would let us know if it changed. They never did let us know either way. We had reserved 3 rooms orginally and had to cancel one a month prior. Making sure to keep the adjoining rooms, we made it abundantly clear we needed to maintain the adjoining rooms and even received written confirmation with our noted requests via email. Obviously this didn't occur. Each time we asked the front desk staff why the issue occured, they blamed corporate Best Western and stated, apathetically, that they don't know why corporate keeps making this mistake and they have no knowledge of the customer's request made through corporate until actual check-in. They stated they never see the confirmation we receive from corporate. No apologies were ever made or consessions offered from front desk staff. They said since we made our reservation through corporate, we should call them. When corporate was called, they offered nothing either. Not even an apology. They said to take it up with the location staff. Front desk staff also noted we should make reservations with the site from now on and not through corporate to guarantee requests, yet when doing so, the rate is significantly more and staff won't honor corporate posted rates, which is why we booked through the Best Western 800 number. The rate per room averaged $60/night (a few dollars under local average) as this is considered off season. The indoor pool is nice, although dated, the cleaning and maintenance staff was really nice and the location is great. That's about it for the positive.

BestWesternToniInn, General Manager at BEST WESTERN Toni Inn, responded to this review
Dear TripAdvisor Member , On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave to implement improvements to ensure we offer a better experience for guests in the future. Generally, it is better to contact the property directly with any special request. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager BEST WESTERN Toni Inn

"Love this place!! "

1
05/11/2015

This hotel is very clean... Love the pool and hot tub! Awesome breakfast! Nancy was great... Very friendly and helpful!! Very close to everything! Tanger oOutlet is just down the street... And Island at Pigeon Forge is only a few minutes away!! Will be back soon!!

"Oct. vacation"

3
29/10/2015

This is the second time my mom & I have stayed at the Toni Inn. Several years ago we stayed for 3 nights. This year we only had time for one night & it was short & sweet. We arrived early and our room was ready for us - comfortable, clean, & just perfect for 2 people. In the morning we had a good hot breakfast and we were on our way.

"fun time"

4
28/10/2015

The staff were very helpful even filled my wife's thermos with coffee for the ride home. Breakfast was great and the room was as it was described over looking the indoor pool it was such a relaxing time.

"another great stay"

5
28/10/2015

We stayed here twice in the last month and its been a pleasure both visits. Staff is great, breakfast is great (love the bear shaped waffles!), rooms are very comfortable. Great location right off the parkway.

"Tennessee Visit"

5
28/10/2015

We have stayed at the Toni Inn for Years when we visit Piegon Forge. We have always had clean rooms and the staff has always been great. The Breakfast is good but sometimes the room is crowded. The kids have always enjoyed the indoor pool.

"Toni Inn"

5
28/10/2015

Property was clean and well maintained. Staff was pleasant and helpful. You don't have to worry about breakfast. It's included I your stay. A lot of items to chose from for breakfast. Indoor pool area was clean and well maintained and landscaped.

"October getaway"

4
26/10/2015

Always a clean, reliable stay. We have always had a great experience here. It's right on the parkway next to Texas Roadhouse and right across the street from the Dixie Stampede. It also has an indoor pool for swimming in cooler weather.

"REVIEW OF STAY"

5
25/10/2015

Great job Robert n your staff. the service and breakfast was great.We have been staying at this motel for 40 yrs,. ,and we will continue to stay here when we come to visit the mountains.the stay was great as usual. you and your staff should be commended for a great job.

"Tennessee Trip"

5
24/10/2015

The stay at this hotel was very pleasant! It was easy to find and had good parking and walking access to several things around it. It was very clean and the staff was very helpful and very nice. I would gladly stay here again if in this area.

"Nice"

5
21/10/2015

The people at the front desk were friendly and helpful. The room was clean and quiet. The bed was very comfortable. Breakfast was above average for hotel breakfast. Location is good for easy access to local attractions and is just past road that goes to DollyWood. Several restaurants within walking distance. Has outdoor pool and indoor pool. The indoor pool is nice and the water was a comfortable temperature and the hot tub was very nice. The Dixie Stampede Dinner Show is directly across the street.

"Family & fellowship"

5
20/10/2015

Wonderful stay . Staff were very helpful. Pool was very clean and there was no one drinking alcohol in the area, which made it very family oriented. My family comes once or twice a year and we have made this our location of choice. Great stay.

"Clean and convenient location"

4
19/10/2015

This was a nice and clean hotel that provided free wi -fi and breakfast in the morning (bagels, juice etc). There is an indoor pool and hot tub but there was A LOT of kids in it so it was incredibly loud. Our room was steps to the indoor pool so we heard all the yelling (kids) in the pool. It's a great location and there's a trolley stop right outside. I wish there was camera's in the parking lot though because our rental vehicle was hit overnight and no note was left (back bumper ripped off). There is a sign that the indoor pool closes at 10 but there was plenty of kids still in after 10:30 at night. The room had a funny smell to it (air freshner). We had 2 queen beds and the 1 bed was comfortable where the other you could feel all of the springs in the mattress. Next time we come for a vacation this will be on the list to stay again.

"Our 2nd stay at this hotel, very clean and convenient"

5
19/10/2015

Very super clean and convenient to everything in Pigeon Forge. This is our families 2nd visit to this hotel in the past 2 years and will return again. They have a great complementary breakfast as well. Very friendly staff. I have nothing bad to say about the hotel except our last room was in the indoor pool area and the pool was suppose to close at 10 pm but a lot of people were hanging out in there at the tables until after midnight and being super loud and we could not sleep. If the pool closes at 10 then nobody should be allowed to hang out in that area past 10 pm out of respect for the other guest.

"Great Place to stay"

5
18/10/2015

Best Western has been one of the hotel brands we have enjoyed staying at the last several years. This hotel is in the middle of the area we wanted to be in and convenient to good places to eat. the hotel facilities are very nice, including the heated pool and hot tub area. Personnel were very friendly and helpful. Would like to stay there again.

"Nice Hotel - Convenient Location"

4
18/10/2015

My husband and I stayed at the Best Western Toni Inn in Pigeon Forge, TN, over Labor Day weekend. We were pleasantly surprised with our room. It was very clean and a very good size so we were not tripping over each other. The shower and toilet were separate from the sink area and that room was a little small but still very clean so really no issues with that at all. The bed was a little uncomfortable to me but my husband thought it was very comfortable, but he likes a harder mattress than I do. Check in and check out was quick and easy; everyone was friendly. Wi-Fi worked great and we had a good signal. There is an outdoor and indoor pool at this hotel that we did not use but many other people were using and seemed to be enjoying. It is in a really convenient area of Pigeon Forge, right across from the Dixie Stampede so we could get to Gatlinburg and the Park very quickly. We could also walk right next door to Texas Roadhouse or walk down the street to other restaurants so we didn't have to drive everywhere. We did not eat the continental breakfast as there are too many great pancake houses around the area to sample. Overall, I would definitely recommend this hotel.

"Great hotel- very clean rooms"

5
15/10/2015

I have stayed in many many hotels in my 30+ years of travel- yes that makes me an expert and I would highly recommend this hotel for anyone staying in this area. The room was clean and laid out well. They had ramps instead of stairs -- loved those! Very friendly staff that one could tell that they care.

"Didn't get what I paid for..."

2
10/10/2015

Bring your measuring tapes people because queen size beds are now the size of a full - at least at this Best Western. Even after I verified 2x that I wanted 2 queens they placed me in a room with 2 full size beds. Color me stupid!

BestWesternToniInn, General Manager at BEST WESTERN Toni Inn, responded to this review
Dear Jane C, The bed size in your room was Queen Size. We have no full size beds in any of our rooms, Only Queen and King Size. Thank You , Best Western Toni Inn

"Great Accomodations"

4
09/10/2015

This is a great place right across from Dixie Stampede. Very friendly and helpful staff. Good hot breakfast. Scrambled eggs, sausage, biscuits and gravy plus waffles and other things. It has both an outdoor pool and an indoor heated pool and jacuzi. I highly recommend it.

"Just OK"

3
09/10/2015

Stayed here for three nights in August 2015. The breakfast was good, and fortunately this is located across the street from Dixie Stampede, beside Texas Road House, a just a short walk to Krispy Kreme Donuts. Hotel rooms are old but clean. Our air conditioning went out and they had a new unit put in within 45 mins. The indoor and outdoor pools were really nice, and enjoyed the hot tub as well.

"Smoky Mtn. Trip"

5
06/10/2015

My husband, me and our son and his family needed a place to stay on Wed. night before we checked into our cabin on Thurs. This was an excellent choice!! The beds were the most comfortable we have slept in. The service was excellent. We would definitely stay here again and again.

"Not Worth the Price"

1
06/10/2015

I can only think of 2 good things about the room, it was spacious and the bed was comfortable. There was mold on the bathroom ceiling, the lighting in the toilet/bathtub area was way too dim, and the light bulb above the tub area was flickering. The toilet moved when you sat down on it, there was a hole in the bedskirt, and the security lock on the door didn't work. I also did not enjoy walking by employees sitting on the steps smoking. I still can't believe that I paid $224 for two nights! This was totally not what I expected for that price! We stay at Best Westerns a lot, this is the worst room we've ever had.

"Pleased with my stay"

5
05/10/2015

I was well pleased with me stay at Best western Toni and would recommend it to a friend. The room was nice and clean. The staff was nice and helpful. The breakfast was nice with a good selection. I at their breakfast all mornings. The coffee was convenient and I used the service often.

"Good Find in Pigeon Forge"

5
03/10/2015

this was my second visit in two years for my wife and myself and two friends we stayed 5 days the motel / inn the rooms are clean spacious and with comfy beds they offer a very nice breakfast there is a good pool and excellent parking good position to catch a bus to explore pigeon forge well worth a stay there is a lift and a slope to all floors also stairs plus laundry room

"Noisy very noisy in the pool area outside our room till 12PM"

2
03/10/2015

Check in was good and we left a day early....my experience was we were very tired and went to bed at 10:PM... Then we heard children playing and hollering and screaming keeping us awake till around twelve '. I feel I could have gotten same amount of rest in a Rest Area along side interstate. Vern disappointed