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Best Western Hotel Hermiston Inn, Hermiston

2255 S Highway 395, 97838-9466, Hermiston, United States - Ver en un mapa
Best Western Hermiston Inn - Vista exterior El Best Western Hermiston Inn se encuentra en el centro de Hermiston. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Bienvenido al Best Western® Hermiston Inn. Desayuno para llevar todos los días. La fantástica ubicación junto a la autopista 395 convierte a nuestro hotel de Hermiston en el lugar favorito para viajeros de paso o de negocios que deseen disfrutar de la mayor comodidad para sus desplazamientos. El Best Western® Hermiston Inn tiene como prioridad absoluta el servicio de atención al cliente. Los huéspedes se sentirán como en casa durante su estancia en nuestro hotel. Aquí podrá encontrar un restaurante abierto 24 horas, pero la comida más importante del día corre de nuestra cuenta. Disfrute cada mañana de nuestro desayuno caliente gratuito servido todos los días y que incluye montañas de gofres calientes, huevos revueltos, pasteles, fruta fresca, selección de cereales y yogur y nuestro famoso café 100% Arabica. Este hotel de Hermiston goza de una fantástica ubicación junto a las principales atracciones de la zona. El evento Pendleton Round Up, que tiene lugar durante el verano, atrae a numerosos amantes del rodeo procedentes de todo el país. El golf y la pesca son otros de los deportes que gozan de mayor popularidad en la zona y nuestros huéspedes podrán acceder a numerosos enclaves para practicar ambos en las inmediaciones de nuestro hotel de Hermiston. El Wild Horse Casino Resort se encuentra igualmente en las proximidades y ofrece a los visitantes todo tipo de juegos y máquinas tragamonedas. Nuestro hotel de Hermiston está rodeado por la belleza de la zona este de Oregón y es uno de los principales lugares de parada para desplazamientos a Idaho o el estado de Washington. Nuestro hotel está situado en el corazón del condado vinícola. Aquí encontrará una gran variedad de bodegas y fábricas de cerveza locales durante su estancia. Tanto si se encuentra en viaje de placer como de negocios, durante su estancia descubrirá que nuestras habitaciones pueden satisfacer todas sus necesidades y mucho más. Al ser un hotel perteneciente a una gran cadena, nuestra reputación nos precede. Este hotel de Hermiston cuenta con un cordial personal que hará todo lo posible para proporcionarle la mayor comodidad durante su estancia. La ropa de cama de calidad, las apacibles habitaciones y el amplio espacio de estacionamiento están totalmente garantizados durante su estancia en nuestro hotel. Estaremos encantados de proporcionarle todo tipo de recomendaciones sobre restaurantes, actividades y opciones de ocio al aire libre. ¿Cómo podemos hacer que su estancia sea aún más especial?Reserve su estancia en el Best Western® Hermiston Inn y disfrute de un cómodo y relajante viaje.

Best Western

Hotel Hermiston Inn




Los puntos fuertes del hotel

  • Restaurante
  • Desayuno americano completo
    Desayuno americano completo
  • Piscina cubierta
    Piscina cubierta
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2020
Travelers_Choice 2020
Basado en la opinión de 286 huéspedes
Muy bueno
Con amigos Con amigos
De negocios De negocios
En familia En familia
En pareja En pareja
En solitario En solitario
Calidad del sueño
Relación calidad-precio

"Price quote"

lorannew, Kalama, Washington 09/05/2022

I was quoted 3 different prices and still won't know until my cc statement come in. Not one of 3 employees could tell me which price is right all said they woul have to talk to the manager. Never saw or heard from the manager.

Guest Relations Manager, Other at Best Western Hermiston Inn, responded to this review
Dear lorannew, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the issues that you encountered especially with your reservations. We have reviewed all of your comments as a management team, and each department head will formulate a plan to ensure that the risk of such issues occurring again are minimized. We apologize sincerely for not providing you with a better stay.


paus79304, San Diego, California 01/10/2021

Everyone was nice and kind. A clean hotel and a clean room. The lady that check us in was very nice. She answered all of our questions. Breakfast was very delicious. The breakfast area was clean and in order.

Guest Relations Manager, Other at Best Western Hermiston Inn, responded to this review
Hi paus79304, Thank you so much for your compliments and great review of our hotel! We take pride in our staff and the quality of service that we can provide for our dear guests. We also appreciate your appreciation on our breakfast menu as we try our best to satisfy our guests as they stay with us. We thank you for staying with us and we are hoping that we will see you again should you need a place to stay to.

"BOOK Somewhere Else"

User 10/08/2021

Stayed at the Hermiston Best Wester, and in all my stays at Best Western this was not to my expectations, Never did they once come to make up room, change towels or place toiletry items, and the sign was placed outside my door. The staff is not knowledgeable if breakfast will be served. There are no clear signs of breakfast room.

Guest Relations Manager, Other at Best Western Hermiston Inn, responded to this review
Global257812, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We want you to know that your feedback and description of your experience at our hotel is of utmost importance to us. Your comments will help us to recognize our strengths and improve upon our weaknesses. The breakfast is temporarily out of service this time due to the pandemic. Our Hotel is working hard to follow the CDC guidelines, and all of our local county and state recommendations when it comes to Covid-19. We are all doing the best that we can for our valued guests. We hope to be back to normal someday soon, and we thank you for your understanding.


jh81401, Montrose, Colorado 26/07/2021

I thought because this was a Best Western and the higher price, I would get higher quality than the typical American motel. However it was pretty typical. The AC unit kicked on/off loudly enough to wake me, so I didn't sleep much. The bathroom exhaust fan was useless so I opened the window to vent out steam. They use a water softener which I personally don't like. And the TV remote didn't seem to work. I will say that the bedding was high quality and the room was otherwise quiet and clean.

Guest Relations Manager, Other at Best Western Hermiston Inn, responded to this review
jh81401, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your description of what you witnessed around our facilities is alarming and distressing. We will forward your review to management for their attention and action. Sometimes there will be inconveniences and frustrations for everyone, but our goal is still to provide the very best service we are able for our guests. Please keep us in mind for your next stay in the area.

"BW miss represented this hotel to me. Extremely disappointed."

Scenic10598054543, Belfair, Washington 16/06/2021

I called Best Western to make reservations. I particularly wanted to stay at a place with a pool that night to relax after several days on the road. I was expecting one of the nicer BW hotels ( perhaps I was confused and meant to stay at a “Plus” inn. This was an older more of a budget BW - old stained carpets. Although this site says free hot breakfast, due to Covid, breakfast was a bunch of processed food in a sack. Or coupons to Denny's next door. As I'm on a restricted medical diet, I seek out the boiled eggs and fruit in the standard BW morning room and have had too many bad experiences at Denny's over the years to ever eat there again. Also the pool was closed! Thanks reservation people! You could have steered me to Tri cities so I could have had a pool. The water out of the bathroom tap had a strong chemical smell like bug spray. It was so bad, I made my tea from my bottled water in the microwave. I could not take a shower in it, it smelled so bad. I mentioned this to the front desk in the morning and the guy told me they knew they had hard water and gave out free bottled water. ( I'm a chemist - hard water = minerals and it don't smell like bug spray). The folks at the desk were nice and helpful so my complaints are not with them. But for $ 150+ that night - no pool, a breakfast offering unlike the typical BW I expected, contaminated water - no shower, had to use bottled water for tea. No USB port to charge phone. The hotel was also not the quality of hotel that I had expected after a very long chat with BW reservations. It was the dirtiest, most run down Best Western I've ever stayed in. Overpriced. Very annoyed with the BW reservations guy that booked this hotel for me.

Guest Relations Manager, Other at Best Western Hermiston Inn, responded to this review
Scenic10598054543, Thank you for sharing your experience, and we're terribly sorry to hear of your disappointment with our hotel. The global pandemic has unfortunately led us to limit activities to a minimum. Breakfast service in our hotel put on hold and the pool is temporarily closed as we have to follow our local rules regulations. Your safety is the top of our priority. We hope that you understand us in these moments. We hope to be back to normal someday soon, and we thank you for your understanding.

"Great place to stay"

whitneytroy70, Springfield, Oregon 15/04/2021

Great location with very good parking for truck and trailers ,rv parking , Denny's restaurant next door. Very quit with very little if any night traffic in the area. Location is just out of the city . Very clean and great staff. I stay there a lot for work in the area

Guest Relations Manager, Other at Best Western Hermiston Inn, responded to this review
Hi whitneytroy70, Greetings from Best Western Hermiston Inn. Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five-star accommodations and hospitality that we strive to show to each guest, during every stay. Wishing you a safe and beautiful journey as you travel back home. We look forward to serving you again.

"No pets even service animals"

User 09/04/2021

Clean enough place way outside of town nothing within walking distance except a Denny's full of tweakers but the motel seemed to keep them off the property far as I could tell butt I was concerned about my vehicle all night

Tina M, Other at Best Western Hermiston Inn, responded to this review
tysonjones, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!


User 11/03/2021

lady was not wearing her mask, then when she finally put it on it was improperly worn. It was past 3 when we checked in and our room still was not ready. disappointed indeed. bed was pretty comfortable tho

Tina M, Other at Best Western Hermiston Inn, responded to this review
bug477, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We understand your sentiments regarding our staff not wearing mask at that time and we take it very highly. Allow me to forward your concerns to our management team so they can discuss this one next meeting. Rest assured that we are doing the best we can to provide you a safe space for your stay. Kind regards

"Poor staff interactions"

User 15/01/2021

When we checked in and verified our 3 night stay via confirmation email- staff seemed friendly. Through the next 3 days my room was entered 4 times because staff said I was wrong on my dates, repetitively.

Tina M, Other at Best Western Hermiston Inn, responded to this review
Hi kandaceparadee, Thank you for sharing your experience, and I apologize for the negative impression of our staff. We will use your comments as a training opportunity with our team, so that we can make sure no future guest experiences the same inconvenience. We hope you'll come back to see how we've grown through feedback like yours.

"Great place for the price and location."

altorca, Lebanon, Oregon 26/10/2020

Great price for being a return guest and Denny's, which is next door offers a discount on meals. It is quiet too. Parking can be a bit crowded if you get in too late. I like the mini fridge and microwave.

Tina M, Other at Best Western Hermiston Inn, responded to this review
altorca, Thank you so much for your kind comments and review regarding your most recent stay with us. It is great to hear of how you enjoyed the value and the convenient location of our hotel! On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Road Trip Stop"

User 29/06/2020

Great customer service over the phone and in person from the 3 different people I encountered. Right off the highway and next to a Denny's, so breakfast was offered through there, which was convenient and cool.

Tina M, Other at Best Western Hermiston Inn, responded to this review
skiwee0800, Your kind compliments mean so much to us, and we thank you for taking the time to share this review. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Again enjoyed our stay (despite Covid restrictions)"

955randallw, Klamath Falls, Oregon 24/05/2020

Enjoyed staying here again for work, with a friendly staff, in a clean room in a well maintained property. Due to Covid restrictions we received a coupon to visit Denny's across the parking lot to order a tasty hot breakfast to bring back to our room to eat. Glad they have a good plan to deal with these hard times and look forward to visiting here again.

Jessica N, Manager at Best Western Hermiston Inn, responded to this review
Hello and thank you for taking the time to review our property! Luckily for us, we have a Denny's next door that can still serve a hot breakfast to all of our guest despite COVID19 restrictions. We look forward to seeing you again soon!

"Returning Guest"

rsistanr, Salem, Oregon 25/03/2020

The Hermiston BW is in Eastern Oregon. I stay there a lot while doing Agricultural Business. This BW is really great and meets my needs. The Staff is over the top. The Hotel is always clean. Easy on and off Hwy 395. Always good.

Jessica N, Manager at Best Western Hermiston Inn, responded to this review
Thank you for reviewing our property! We take pride in providing excellent customer service. We hope to see you again soon!

"Greatest Night Staff"

User 24/03/2020

I would give a big shout out to the night attendant at the desk on 3/23/2020 her name is Angie, and she is indeed a saint. I'm from about 500 miles away from home, and was stranded in the middle of Eastern Oregon, not knowing anyone or anything about the area. I had purchased a car and was on my way home, and it broke down. I eventually limped it from I84, to Hermiston, the nearest hotel I could find was Best Western. It took me approximately two hours to make what normally would take maybe 30 minutes. Exhausted, emotionally drained, and frustrated, Angie took excellent care of me. Being afraid that I wasn't going to be able to find somewhere to stay at 9:30 at night in the middle of a national crisis, she assured me, she had space for me. She went above and beyond of what can be expected of an employee, let me tell you how. The car trouble I was having, I inquired if where I was parked would be a problem. Do you know what she said? She said "no, but if you feel more comfortable I will "COME OUT AND HELP YOU PUSH YOUR CAR TO SOMEWHERE WHERE YOU ARE MORE COMFORTABLE." Are you kidding? The NICEST HUMAN BEING ever. But, wait it gets better. She listened to me rant and rave about my day; as she was the first one to ask.. Allowing me time, and acknowledging my frustration. She even searched every available room in the hotel to make sure that I was put somewhere that would be quiet so I could get as much rest as possible. BUT AGAIN, IT GET'S BETTER. After telling her what was going on with my car, she pulled the phone book out, told me all the best shops in town, and wrote down phone numbers, and addresses for me. This woman is a SAINT. Best Western, you better recognize this exceptional employee, before I take her to my place of business, and find a place for someone like her to be in charge of our customer service relation team. She is the epitome of customer service, satisfaction, and going above and beyond for the customer needs. I would come back just because of her. THANK YOU, ANGIE!

Jessica N, Manager at Best Western Hermiston Inn, responded to this review
Thank you for taking the time to review our property. I will pass on your kind words to Angie. She is the best! Hope to see you again soon.

"Great Stay but To Much Water ressure."

User 10/01/2020

I stayed for three days and everything was to be expected. Fresh cut fruit was a nice touch at breakfast. I very much appreciated the POD coffee maker with tea and coffee choices in room. The only thing I whised for was less water pressure! The drains cannot keep up with that kind of pressure and you end up standding in two inches of soapy water while showering, not alot of fun! Other than that... great palce to stay while in Hermiston OR.

Jessica N, Manager at Best Western Hermiston Inn, responded to this review
Thank you for taking the time to review our property. Thank you for bringing the water pressure issue to our attention. We apologize for the inconvenience. We hope to see you again soon!

"Excellent hotel"

User 30/12/2019

The staff have all been super friendly and accommodating and have gone out of their way to search for items for me. The housekeeping is very respectful of personal space and belongings and even left me a note letting me know that they wanted to change my sheets for me but needed me to move my things off of the bed. Overall this hotel is one of the better ones I have stayed at and will come back if I am ever in the area again!

Jessica N, Manager at Best Western Hermiston Inn, responded to this review
Thank you for the 5 star review! I will pass on your kind words to the housekeeping crew. We hope to see you again soon!

"Electrician here for work"

User 29/12/2019

Very clean rooms and very very nice and friendly people working the front desk. I wouldn't want to stay anywhere else in Hermiston, Oregon. They make fresh cookies every night and 10% off at the Denny's next store also with 2 free drink vouchers

"Night audit is horribly rude and unprofessional"

User 23/12/2019

I have been here for three weeks coming on mondays and leaving each Friday. This is my fourth week on business. The swing shift ladies are amazing. The night audit is rude and unfriendly to both myself and my children. The hotel gives complementary water which is great because the hotel water tastes like chlorine and can't possibly be clean for drinking. My two children and I asked for two waters each , not having asked for water at all since check in, and she refused even though it hadn't been an issue for myself to get waters the previous three weeks. I let her know that the hotel water tasted like chlorine and that it hadn't been a problem she replied after rolling her eyes and getting an unwelcoming tone well here you go I'm not the one that's gonna get fired if they been giving you extra water. If the staff has to worry about getting fired for giving out complementary water when the water here Tastes like chlorine then it just shows how poorly the hotel is managed. She doesn't smile or even act like she wants to be here. Her customer service has been the poorest I've ever encountered. She also didn't care that a Strange guy followed me to my room and knocked on my door and basically said oh I'm sorry that happened with a look on her face as though I was dumb for saying anything about it. I was fully alone that week and very scared and uncomfortable. She did absolutely nothing about it at all. Makes the hotel feel unsafe while under her watch. Considering my company has been paying for myself and several others to stay here for several weeks and the hotel is making a large profit off of our group you would think a couple extra waters would be nothing to the hotel for the money they are making off our company. The only shift that is ever polite and considerate is swing shift and it's the only time I have received good customer service since being at this hotel. I have not had much interaction with morning shift but the night audit is just horrible and needs to be taught how to treat a guest properly. The rooms are good except bathroom could be cleaned a little better. Hair residue from previous guest was in bathroom each week that I've checked into a clean room.

"Very nice hotel"

43traveler, Ontario, Oregon 19/10/2019

We stayed here one night while visiting relatives. The room was very clean and attractive. Two televisions, refrigerator and microwave. Comfortable bed. Friendly staff. It has two floors but no elevator. If stairs are a problem, ask for a first floor room. Will definitely stay here again.

"Great room"

dickdonna1119, Jerome, Idaho 14/10/2019

The hotel is a great place to stay. It has an excellent breakfast selection. The room is very comfortable and the bed was impeccable. A little ways off the freeway (not too far) but well worth the distance.

"Super friendly and fastidious staff"

User 07/10/2019

I Stay at Best Western in Hermiston several nights a week. The reception personnel are all very welcoming and cheerful. When I need something they are always eager to help. There is one standout employee who has succeeded in raising the bar for welcoming, helpful, and cheerful. I'd like to commend Rosa for her talent of making all customers feel special and welcome. The housekeeping staff are equally wonderful. My charger cord is always nicely coiled up on the bedstand(for those times I forget), the bedding impeccably done up each day, and the room has an airy clean feel when I walk in each day. I have discovered that if I want to leave a tip, I must leave an explicit note that the money is left there for them, otherwise it will be left in exactly the same spot as when I deposited it on the counter. I just have a strong feeling that the housekeepers are very trustworthy. Thank you all for being such great service profesionals!

vnarain2254, Front Office Manager at Best Western Hermiston Inn, responded to this review
The Best Western team is delighted that you enjoyed your stay at our property! Thank you for sharing your 5 star review and kind words about our friendly staff, which goes above and beyond for our guests. We are so glad to hear they we are your top choice when traveling to Hermiston! We aim to offer our guests a welcoming, peaceful home away from home and love knowing we meet your needs during your visit. We look forward to seeing you again down the road. - Vikash Narain

"High speed no Net"

User 03/10/2019

I was traveling for business and needed internet. But this BW was lacking in inter, front receptionist didn't know the location of router/modem so nothing was done. Instead of sleeping, I had to get up early to travel to my destination and finish up my work. 10 miles away from I84 remote from any city, you're lacking cell signal. If you dont mind lack of internet and cell signal this is the place for you at $140 befor tax.

vnarain2254, Front Office Manager at Best Western Hermiston Inn, responded to this review
Hello Cy, Thank you again for competing a review. On behalf the team I'd like to apologize for the inconvenience you experienced during your stay. A few ports on the router blew out which caused internet to go down at several locations in the building. I tried to get the internet company to come out the same night but they are located in another town. Things like this happen but I understand your frustrations. I have emailed you directly regarding adding additional points to your account. We want to make it right. I hope you will consider deleting this review once we can work something out. If not, I understand and accept responsibility for the inconvenience. Thank you.

"Great Best Western"

Neraknats, Oregon Coast, Oregon 21/09/2019

This property is one of the best Best Westerns I've experienced. Everyone seemed to go above and beyond to be sure guests had a great stay! They offer a 10% discount at Denny's which is just across the parking lot as well as free drink coupons so Mom and I each enjoyed a couple glasses of wine with dinner. However, beds could use mattress toppers to help mattresses be more comfortable.

vnarain2254, Front Office Manager at Best Western Hermiston Inn, responded to this review
Thanks for the 5 star review! Glad you enjoyed your stay!

"good hotel"

Mcoreo2, Vacaville, California 19/09/2019

In the middle of nowhere it seemed but good for our purpose of going to Pendleton round up (25 min away). the price was a bit high for this caliber hotel but I assume it is due to the round up because most of the guest staying there were there for that purpose also. Dennys right next to the hotel. rooms were clean. breakfast prepared by margie was good and hot and a good amount of choices. plenty of parking including trucks and RV. i would stay here again it was convenient to get to pendleton, the workers nice, and great to have the dennys next door for late nite eats.

vnarain2254, Front Office Manager at Best Western Hermiston Inn, responded to this review
Thank you for taking the time to leave us a review. We appreciate all the feedback positive and negative so we can strive for perfection here at Best Western. We are glad you enjoyed our breakfast served every morning 6-9am! Enjoy a full hot breakfast with eggs, bacon, sausages, cereal, yogurts, waffles, coffee and juices plus much more!

"Great ocation - Great hotel"

Mark D, Billings 22/07/2019

While expensive in Canadian Dollars due to the exchange rate...everything about this property was 100% top rate. It is unfortunate that more Best Western don't provide facilities such as this! We will be on the lookout for similar properties as we travel across the USA.

"Very Nice Stay"

942laurencec, Albuquerque, New Mexico 17/07/2019

Really enjoyed the stay at the Best Western in Hermiston. The staff were very friendly, the rooms were clean, the breakfast was a full breakfast (not just juice and donuts). And the warm cookies at the end of the hall was a nice touch. They also have a discount at the Denny's right next door.

"Super nice place"

User 08/07/2019

This would be my second time staying at this property. They go out of their way tomake sure you are happy and comfortable. The place was practically booked solid in spite of the out of the way location. If the location were better, they would likely be sold out every night. Lots of parking for RV and trailers, semis, etc. AND...you get a voucher for two free beverages per night from Denny's Lounge next door.

"Nice hotel with great breakfast"

User 06/07/2019

Room was very nice; hotel seemed new. Breakfast was amazing: taco makings, eggs, hash browns, bacon, sausage, several types of bagels, delicious marble pound cake plus muffins and cheese buns, ALSO fresh strawberries and blueberries. Keurig coffee maker in room, but we didn't use because there was always coffee in lobby along with evening cookies and morning newspaper. When we checked out, the desk clerk gave us “two waters for the road”, a nice touch! There was a Denny's adjacent for which we were given drink and discount tickets; however, we ate in town instead.

"BW Hermiston"

rsistanr, Salem, Oregon 29/06/2019

Really enjoy my the BW in Hermiston. The parking is great. Lots of room for pickups and trailers. The rooms are always clean and fresh and the Hotel employees are exceptional. I like having the option of opening window and the eternal quietness of the rooms. Great job BW.

"Very QUIET"

B2223UBkarenw, Eugene, Oregon 25/06/2019

We are used to freeway noise and semi truck noise. Lights too bright. This was perfect for us as we really needed sleep. Nice accommodations too. The small refrigerator had a FREEZER which so many places are removing. We need to keep blue ice frozen. Travelers need that

"Free couple of wine glass or beer"

tuy649, Surrey, Canada 10/06/2019

We had fast check in. Friendly staff. The room was nice cool where the air cond was already running before we arrived. You can use the kitchen. It has a free parking, free wifi which has no issue, mini-fridge, microwave, walking distance at Denny's restaurant. The only issue was the exhaust fan needs to fix or replace, it's too loud to use it. We did not use the pool was not inviting. The good part is the son of the owner gave us a free 2 glasses of wine or beers per guest to be use at the Denny's rest. I appreciate their appreciation. Please bring your original copy of your billing statement because they have inaccurate billing. Likewise BW send me an e-mail with different billing in the statement. The check out took a while because they tried to fix our billing.

Jessica N, Manager at Best Western Hermiston Inn, responded to this review
Hello Tony! Thank you again for staying with us. We would like to apologize for the inconveniences you've experienced during your stay. We will work on fixing these issues for your next stay. Thank you.

"Great service!"

User 28/05/2019

I misplaced my corkscrew and a staff member ran to the store to get me one! That's service! Room is spotless and appears like new. It is 2 minutes into town. The hotel is in a quiet area perfect for sleep while on a road trip.

Jessica N, Manager at Best Western Hermiston Inn, responded to this review
Thank you so much for the positive comments! We are glad you enjoyed your stay with us. We hope to see you again soon!

"Hard Bed - losey air conditioning"

BethP839, Dallas, Oregon 28/05/2019

Bed was hard. Air conditioning only worked like it should until we fell asleep, then very hot. Tub was horrible, the tub didn't touch the floor of it was like you were on a paddle board trying to balance. I'm sure they have had complaints before and nothing was done. So sad...

"The friendliest staff ever we were treated as we were the only people there"

User 27/05/2019

The staff was extremely helpful and knowledgeable. We had an easy check in and check out the rooms were very clean and comfortable love the decor. Breakfast was a wide variety including bacon sausage and eggs. We will be returning next time we are in town

"Tired surprise "

randym987, Missoula, Montana 23/05/2019

This place did everything in their power to make our stay awesome. Figured out why my member number got lost. It was attached to a old phone number we had. Customer service was quick and very helpful also.

"Good Nights Sleep"

joanl121, Saint Cloud, Minnesota 14/05/2019

Stopped here on our way to Pasco. We were greeting by very friendly staff and made to feel welcome. The professionalism of staff was evident. The room was most pleasant and quiet. Altough near a highway we heard no noise from it or adjacent rooms. Breakfast was very good. We were provided vouchers for free drinks at the neighboring resturant/bar which we appreciated as well as the nasty cookies in the lobby and bottled water in our room. Would certainly stay here again.

"Great place"

946wayneg, Seattle, Washington 20/04/2019

I was happy with my stay. The staff was friendly. Breakfast was excellent and they offered to go as well. I would stay there again. The added bonus of Denny's next door was a nice touch, especially with the vouchers.

"Good place to stay in Hermiston, Oregon"

Peter M, Portland, Oregon, United States 19/04/2019

Clean, comfortable and affordable place to stay while working or playing in the Hemiston area of Oregon. Friendly, efficient staff at the front desk, silent/hidden housekeepers keep the rooms fresh and clean during the day.

"It was a good stay"

Darkskull666, Walla Walla, Washington 10/04/2019

I liked the home feeling it had to it and I went with my mom and little brother and aunt I enjoyed the stay what I really enjoyed bout the place that it had good service and nice people and the breakfeast was amazeing

"Friendly staff"

User 07/04/2019

The staff was friendly. The cookies were good. Check in was quick. Check out was quick. Free newspapers. I was upgraded to a jacuzzi room. Close to town. Right next to a retro Denny's. Breakfast room was in good order.

"Great people"

User 06/04/2019

Great service. Rosa at the front desk was very helpful and very pleasant. Made me sorry I had to check out. Overall everyone here was very good and pleasant. Room and breakfast were good too. Next time I'm up all book here.

"Recent Discovery"

Fred H, Benton City, United States 19/03/2019

The location is less than ideal, being well south of town. There are amenities involved with the Denny's next door to make up for it, such as 10% discount by showing room key, and two free inexpensive alcoholic beverages in the lounge. They booked up pretty well for a Tuesday night, though. The room was very luxurious, clean, and comfortable.

"Great Service"

User 20/01/2019

I received an amazing greeting and great service from the front desk clerk. I believe her name was Amanda. She juggled phones, baking cookies, and checking me in. She always had a smile and posite attitude. I will return to this property again.


Maps62301138475, Vancouver, Washington 24/11/2018

Except for plumbing problem. Good place to stay. Staff was friendly and personable. Drink vouchers were a huge hit. I would come back again. The location was premium to where I had to go the next day as well.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
We are so sorry about the plumbing problem! The line for the water that comes in from the city pipes broke! We appreciate you taking the time to complete a review and we will see you again soon!

"Excellent clean rooms. Best western are the cleanest and the best breakfast"

User 07/10/2018

I have stayed at best western from Washington to Main they are comfortable affordable and very nice. My stay in Hermistan was no different when I know I am ready to stay the night I start looking for a Best Western.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thanks so much for the positive comments! But :( did you mean to give us only a 1 review instead of an awesome 5 :)

"great place to stop over on a road trip"

AnamiJoe, Squamish, Canada 04/10/2018

Rosa at the front desk is delightful. She was so helpful and kind to two weary travelers...made reservations for us for the next leg of our journey. Was patient as we sorted ourselves out. Just wonderful! Room is clean and quiet and spacious.

Jessica N, Manager at Best Western Hermiston Inn, responded to this review
Thank you so much for the 5 star review! We will pass on the kind words to Rosa. We hope to see you again soon!

"Stayed for Pendelton Round Up"

User 20/09/2018

Had reservations for 4 nights at Motel 6 in Pendelton, place was so terrible had to check out. Was able to get this hotel for rest of our stay. It had a great staff and breakfast , super clean and just 20 minute drive to round up. It check in got free adult beverage vouchers and discount cards for Dennys which was next door.

Jessica N, Manager at Best Western Hermiston Inn, responded to this review
Thank you for your recent stay with us! We were happy to hear you enjoyed our breakfast. Hope you had fun at the Roundup! Looking forward to seeing you again soon.

"A Nice Surprise!"

furnreptoo, Albuquerque, New Mexico, USA 15/09/2018

Made this reservation through the hotel website. Welcome was great, and we even were given a coupon for two glasses of wine each or two draft beer at the next door Denny's! Also front desk had fresh cookies for guests. Although an older motel, very well maintained with a friendly owner we met the following morning. Also had a very nice breakfast provided on site!

"Nice hotel in Hermiston. "

Dennis W, Spokane, United States 11/09/2018

Good clean room and facilities. Pool was very clean and a nice comfortable temperature. I didn't give it five stars for two reasons; 1) Small round toilet. 2) No hot tub. Breakfast was well done. Having Denny's next door is nice so you don't have to go looking for a place to eat dinner.

"Over night stop to visit family. Great please to stay"

Danielle I, Lewiston, Idaho, United States 10/08/2018

We chose this hotel because we are members and had a free stay coming. So what a better way to use it than to visit our son. My husband myself and 2 granddaughters stayed. Clean room, super nice staff, breakfast was good fresh fruit and yogurts. They had Almond milk which I was greatful for. We received vouchers for drinks over at the restraunt. No elevator which is fine by me but others may want to be aware. I have no complaints with this hotel stay and yes. We would stay again.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thank You so much for the Five Star review! We are so glad that you and your family enjoyed your stay with us!

"Off the beaten path gem!"

MNroadtrippers66, Mounds View, Minnesota 07/08/2018

This motel is about 5 miles north of I 84 on US 395 and it is worth going out of your way. It was very clean, well maintained and very quiet. The staff was pleasant and they gave us a 10% discount for dinner at the Denny's restaurant next door. Our room was large and clean. The beds were comfortable, and the AC was quiet. There was a large work desk & chair, and a smaller table with 2 chairs. There was a microwave, fridge and coffeemaker. The TV had lots of channels. The bathroom was small, but well arranged - you didn't feel cramped. The sink was in the bathroom. Breakfast was great - scrambled eggs, sausage, hash browns, baked beans, waffles, fresh fruit, bread, bagels, yogurt, etc. Last but not least, they have water fountains in the hallways. We'd definitely stay here again.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thanks so much for your wonderful response! We appreciate the details you listed for the TripAdvisor community!

"Perfect Location"

xfil911, Sacramento, California 17/07/2018

If you are just traveling through Hermiston like I was what a perfect spot. Right on Hwy. 395 with a 24 hour Denney's right next door. This Denney's happens to have a full bar in the rear too. But you won't need to buy breakfast because like all Best Westerns you get a great free one at 6:30 AM right in the hotel. This hotel has a nice indoor heated pool too. The rooms are the full amenities you come to expect from BW with the large flat screen TV, lots of channels, plenty of power plugs, good free wi fi and clean facility. The bed was comfy with good pillows. The staff was very friendly and quick to assist when asked anything. Breakfast was a little special too. Really good scrambled eggs with a few extras I enjoyed.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thank you thank you! We are all so happy to see that you had a wonderful stay with us. Yes, breakfast is nice since we get most of our product from there ;) Thanks for letting the TripAdvisor community know about your recent visit with us! Come back again soon!

"A veryNice Friendly Hotel"

MrBill W, Nampa, Idaho 08/07/2018

This hotel is was a great place to stay. The staff was very friendly and always there if you needed somethin. This was the first night of a 10 day trip and I unfortunately left my hearing aids in the room. I called the room that night and they told me they found them and would hold them till I got back on the 28th. The room was very clean and a great bed. The complementary breakfast in the morning was very good. Yes we will be back.

Jessica N, Manager at Best Western Hermiston Inn, responded to this review
Thank you for writing a review! We are very happy to hear that you enjoyed our hotel and the staff was friendly and efficient. It's great that you found value in your stay. We look forward to seeing you again!

"Nicest people, good night's sleep, and a full breakfast in the morning"

hortaegg, Cameron Park, California 08/06/2018

Called at the last moment and got the room we requested and the right price. Super easy check in and check out. Complimentary nightcaps available though we were too tired to get them. We recommend them!

Jessica N, Manager at Best Western Hermiston Inn, responded to this review
Thank you so much for the kind words and letting the Trip Advisor community know about your stay! We hope to see you again soon!

"Always comfy"

grangemont, Idaho 19/04/2018

Friendly staff clean room great breakfast. We stay here often. The place was remodeling last time we stayed. The work is complete and the place is looking good. We would highly recommend staying here??

Jessica N, Manager at Best Western Hermiston Inn, responded to this review
Thank you for being a loyal customer! We promise to do our best for all your stays with us. Hope to see you soon!

"Weekend in Hermiston"

User 18/04/2018

Stayed here this past weekend and loved it! The beds and pillows were really comfortable, and the room/ bathroom was very clean. The hotel itself was nice and quiet. There was a variety of selections for breakfast. Definitely will stay here again on my next visit to Hermiston!

Jessica N, Manager at Best Western Hermiston Inn, responded to this review
Thank you for your recent stay with us! We are happy to hear that you were pleasantly surprised by our brand new pillows! Hope you continue to stay with us.

"Ok but noisy"

TavNST, Hell, NV 10/03/2018

The property and our room were very nice, spacious and comfortable. My husband & I appreciated having 2 sinks in our room. His and hers. In the morning, I liked that the bathroom had a heat lamp. It felt good to be warm when drying off after a shower. My one big complaint is the outside noise. All night there were trains and semi trucks passing by. Even with my earplugs in and the room fan running all night, I still woke up often due the trucks and trains.

Jessica N, Manager at Best Western Hermiston Inn, responded to this review
Thank you for your recent stay with us! We're glad the pros outnumbered the con. We do hope you consider staying with us again in the future. Thank you for the review.

"They really helped us out."

centervilleGreg, Centerville, Utah, United States 18/12/2017

So I had booked a stay at another hotel which was having work done on there pool. We called over to the Best Western and the matched the rate that I was getting at the other hotel, which was very nice. The rooms were clean and the breakfast was good also. The pool is huge but it was very cold, would have been perfect if they had a hot tub. Thanks for the great stay.

Jessica N, Manager at Best Western Hermiston Inn, responded to this review
Thank you for your recent stay with us! We are happy to hear you enjoyed your stay. Sorry for the inconvenience of the pool being too cold. We passed on the message to the maintenance crew. We hope you stay with us again!

"Thanksgiving with Family"

77gordonc, Bozeman, United States 26/11/2017

Clean with good service and a decent breakfast. Easy to book a room. On the outskirts of town so it's quiet. Makes it easy to visit family and yet have my own place to stay. There is a restaurant right next door that is open 24 hours.

"Very comfortable hotel"

Ron B, Spokane, United States 25/11/2017

We really enjoyed our stay, the bed very comfortable. The help also a recommendation for staying here. Breakfast was good and supplies did not run out. We will stay here when we visit with family in the area. A little way off of the highway but with the extra drive to stay in a quiet location. There is a Denny's restaurant right next door which gives a discount to Best Western customer and the desk gives a coupon to each Best Western guest of legal age for a glass of wine or a beer.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thanks Rob B for the 5 star review! We are so happy to hear you enjoyed your stay. Thanks for staying with us again. See you soon! Happy Holidays!

"Oasis in the gorge"

roberthS7329HJ, eugene, United States 15/11/2017

One night stop for business after a 5hr drive. Great staff, nice new facility on the outskirts of town. Denny's is across the parking lot for a quick meal. BW provided a drink coupon. Hi-speed internet performed well. Will stay again if I am driving this way again!

"Friendly Staff"

mariadT3997AH, Hermiston, United States 30/10/2017

Stayed 2 nights here and it was great. The staff was super friendly, a variety of options for breakfast and fresh coffee & cookies throughout the day was a nice feature for the lobby. Hotel was conveniently located to everything we needed to get to.

"Hermiston Horse Auction Stay at the Best Western"

283kristinal, Haymarket, Virginia 17/10/2017

Excellent staff and accomodations. Our experience with Josh was great as well as the checkout process. The accommodations were right near the auction and right next door to Denny's. My wife and I would gladly and will for future events stay there.

Jessica N, Owner at Best Western Hermiston Inn, responded to this review
Kristina, Thank you for your recent stay with us! We are happy to hear you had a pleasant stay and the staff was friendly and efficient. We look forward to seeing you again!

"Clean Friendly Environment."

mariabU6186DX, Hermiston, United States 09/10/2017

The hotel was very clean, quiet and is staffed with very helpful and friendly folks. We were given lots of bottled water, snacks and received a discount at the Denny's restaurant right next door. Breakfast a the hotel was very good and the swimming pool was just what was needed after a day on the road. Beds were comfy and overall the room was clean and cozy.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thanks for the 5 star review! We're all so glad that your enjoyed your stay with us. If you're ever back in the area, we do hope you come stay with us again! Thanks from all of us!

"Bad Checkout"

User 09/10/2017

I would have given this hotel a 4.5 to a 5, but because of the checkout experience i would give it maybe a 2.5. Everything else was very satisfactory. If I am the only one to receive such a situation, I would recommend this hotel.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
I am so sorry to hear about your check out experience. I will be sure to speak to everyone on the team, to ensure that we don't miss the opportunity to accommodate our guests from check in to check out. If I can be of any more assistance, please feel free to contact me directly at 541-564-0202. We appreciate your feedback and that you took the time to lease us a review.

"Accommodating and Comfortable"

User 25/09/2017

When I reserved the room, I indicated that due to arthritis, I am using a walker to get around and asked for a room close to check-in, to save long walks to and from the room. We were given the first room, just around the corner from the lobby, which was very comfortable and suited our needs.


1bob2016, Portland, Oregon 18/09/2017

Hotel is very clean,well staffed and all employees are very helpful and extremely professional. We stayed here for the Pendleton Round-Up (22-miles west of Pendleton approx.) Quiet area, great breakfast and easy access from freeway. Overall great experience.

"Great choice!"

Mariann G, Seattle, Washington 17/09/2017

Everything you need for a good night's sleep: very clean and comfortable room, comfy bed and pillows, helpful staff, free breakfast. Denny's across the parking lot was an added bonus. Great choice for Pendleton Round-up lodging.

"Great stay!"

mbamom2, Portland, Oregon 13/09/2017

Hotel was busy with lots of over the road travelers, truck drivers, and construction/industrial workers. Denny's is in the parking lot, which is convenient. We arrived late and left early. It is out on the perimeter of town, so quiet and reasonably priced. It was neat and clean and what looked to be recently updated. Surprised to find gluten/dairy free items available at breakfast. Breakfast was very good and kept stocked well. All around great stay.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thanks so much for taking the time to write a review! Its greatly appreciated and we're glad you enjoyed your stay with us. Thanks from all of us at BW Hermiston Inn!

"Great stay for the Eclipse"

P3279WDkevins, Spokane, United States 30/08/2017

Place was Full!! But the staff and all the amenities where outstanding. Surprising the Staff at breakfast kept everything Stocked and clean. bed was a little soft but still had a good nights sleep. 2 nights in fact.

"A neat place along the road"

772benoitb, Liege, Belgium 27/08/2017

Stayed there the day before the great american eclipse because of the neat, quiet location and reasonable prices. Overall great value for the money. Would go back there if travelling the area. Plus you get a free beer/glass of wine at the Denny's next door (the only restautrant within walking distance along the road)

"Great Place to Stay!"

Debbie F, Medford, Oregon 27/08/2017

This Best Western is a great place to stay. Neat, clean and fairly new. The front desk staff was very helpful. Fresh cookies and coffee were waiting for our arrival. The room was clean the bed was great. One complaint the water didn't get very hot for our shower in the morning. There is a Denny's right next door for your convenience. We would definitely stay here again.


User 24/08/2017

Friendly, very clean place to stay good morning breakfast, reasonable prices, quiet at night Denny's right next door nicely located off freeway Good restraunts in town family friendly pool and work out area

"Simple and Comfortable"

Salvador H, Vancouver, United States 23/08/2017

Very effective at satisfying your lodging needs. Comfortable, clean. Breakfast is kept well stocked. Denny's across lot offers discount for guests. Water is softened, making rinsing difficult. WIFI adequate.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thanks for taking the time to review us! We're glad you enjoyed your stay with us!

"Great hotel for the price in the area"

ajayd447, Boise, United States 14/08/2017

Great hotel though a little way in from freeway. Definitely better than many other 3 star rated properties on priceline and others. Bathroom curtain type / quality can be further enhanced but overall a satisfying experience with a great staff around to take care of needs from check-in to check-out.

"Solid place for a night's sleep"

miller115, West Jordan, Utah 10/08/2017

Nothing fancy, but clean and safe. Nice deal for a dinner at the Denny's next door. Great for getting a good night's sleep while visiting the area. The hotel wireless worked fine for my daughter streaming Netflix shows on her phone.

"Pool not working"

Stefan B, Dallas, Texas 09/08/2017

The room and breakfast was good. I would have given 4 stars but the pool was not working. This is a bummer when you arrive with 4 kids after a long road trip. They did not provide any alternatives. The adults got free drink vouchers for the Denny's bar next door.

"Great stay in Hermiston"

norske_7, imperial,california 08/08/2017

This hotel was great. The staff, the room, the breakfast were all outstanding. We would definitely come back to Hermiston and would probably more then likely stay stay at this great place. From check in to check out this was a great place. Thank you!!!

"Nice hotel, excellent staff"

Tom T, Burley, Idaho, United States 01/08/2017

They guy who checked us in was very nice and helpful. The Best Western exemplifies on how the Best Western's are usually run. He seemed to out of his way to help us and offer us everything he could. Please if you can stay here do you will not be disappointed.

"Wow outstanding"

F9136YWdanb, Regina, Canada 29/07/2017

The staff at this hotel were great and very pleasant to deal with after the Quality inn experience in Federal Way Washington. Having a Dennys in the parking lot and the hotel giving a discount there was a bonus. There was a lot of parking available and the breakfast was very good.

"Great customer service"

H1506TUlarryg, Hermiston, United States 29/07/2017

We enjoyed our staff and the staff were a big reason for this. Very clean hotel, easy access to the Pendleton motorcycle show. Comfortable rooms and quick breakfast provided. We were greeted with a bottle of water and prompt check-in.

"Two thumbs up! Nice place, great value! "

User 25/07/2017

Facility was like new. Much nicer than I expected for the cost. Obviously did a full remodel recently. Clean, quiet, comfortable. Pool was perfect for the kids and even the breakfast exceeded expectations and was clean and well equipped. I have a dairy allergy and they even offered almond milk which was a nice touch I don't see often! Super friendly staff too. I'm pretty picky about hotels but would definitely stay here again!

"BW Hermiston where live is sweet"

Grigore G, Portland, Oregon, Usa 20/07/2017

Out here ,eastern Oregon,you won't find the fancy 5 stars,however if you need a good night sleep and some comfort this one is a good choice.Just out of I84,not far away from eastern Washington wine country and of course Hermiston,home of these sweet melons.Lets not forget about McNary Dam,worth a visit. But I digress,motel is clean ,good Internet connection,quiet.Tap water may be a little warm in summer,not motels fault but as a regional thing.Best Western gracefully offers complementary bottled water.There is a bonus in all this,a restaurant Denny's is just across parking lot and Best Western offers you a voucher or two good for select beer or wine,food is good too.I can say for sure that on this one trip I got my money worth it.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thank You so much for taking the time to review us! We're glad you enjoyed your stay with us and do hope to see you again in the near future! Yes! Free water bottles! As much as you need since we do have hard water in the area! Glad you had a good visit!

"Convenient to Highway for travelers"

User 19/07/2017

Well managed recently renovated hotel is conveniently located for travelers. Great hot or cold breakfast. Impeccably clean room with pleasing decor. A great leather recliner to crash in and enjoy TV. Lots of local restaurants nearby. Good size refrigerator.

"Easy stay"

Marlene444, Salt Lake City, Utah 17/07/2017

We needed a room last minute on our way home. Easy reservation process, check in was fast and the room was very comfortable. Breakfast choices of waffles, eggs, bacon, hash browns, cereal, fruit, juice etc. All very good. Would stay there again!

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
We're all so happy to see that you enjoyed your stay with us! A little secret, some of the items in our breakfast is from Denny's :) Glad you will come back. Thanks You for taking the time to do the survey.

"Great start to a trip. The location and services were easy. There was no frustrations with lack of c"

Marta R, Near Salem, Oregon 17/07/2017

Great start to a trip. The location and services were easy and comfortable. Check in was very quick and hassle free. There was no frustrations with lack of good customer service. They even gave us free bottled water!

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thank You! Thanks for taking the time to do the survey and letting the TripAdvisor community know about your experience! The staff and I are happy to see that you enjoyed your visit with us! Thank You again!


Pam J, Anderson, Tx 15/07/2017

By far, THE best hotel we stayed in during our weeklong trip across the northwestern US. The gentleman that was on duty at check in was very friendly & helpful. The room was beautiful & spacious. Breakfast was delicious. The gentleman. On duty at check out was very friendly & even packed us a goodie bag to go. Definately a place I'd stay at again.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thanks for your review! We're so glad to hear that we were the BEST :) Awesome! The staff are truly grateful for your comments. Again thanks for taking the time to let the TripAdvisor community know about your recent visit with us!

"Clean and quality for the price"

B7388RMpeters, otis orchards, United States 11/07/2017

very clean, nice rooms, nice staff. Breakfast was good. restaurant right next door if needed. Comfortable beds. Over all good quality for the price. we got in really late and our room was ready and the staff was very accomodating


User 08/07/2017

Easy check in, very nice room, close to shopping, very quite, clean, friendly staff, lots of parking, indoor pool, nice breakfast, easy access. Off the freeway a short distance, very friendly town, Swimming pool and spa were very clean with plenty of towels. The internet service in the lobby area kept going off line. Staff were present and most helpful.

"Business Trip"

paulaN1105SO, Hermiston, United States 01/07/2017

Staff was extremely accommodating, they go above and beyond the service of an average motel. The facility is nice and clean with great amenities. My 3 week stay was better than most. I would definitely recommend the Hermiston Or. site to everyone.

"new truck"

Robert W, coos bay, ore, United States 27/06/2017

as I have stated in almost of my past stay, there should be some sort of out side seating for the guests to avail themselves of when taking a smoke break. Other than that , Best Western motels are the only place to visit and spend the night

"Hermiston OR Best Western"

Matthew H, Spanaway 26/06/2017

Located on Hwy 395 just a half mile or so from the city limits of Hermiston OR. Not a bad location but not walking distance to anything except the Denny's next door. Very helpful staff, rooms were clean and comfortable. They did offer a 10% discount to Denny's and a couple of beverages there, so it made it worth going next door to eat and have a beverage rather than driving into town. They have a nice pool, but no hot tub, after competing in a Spartan race earlier that day it would have been a nice welcome to have a spa to soak in. Quite also which is nice sometimes all you hear at night is noise traffic at some locations.


N448YJcherylm, Portland, Oregon 18/06/2017

A bit out of town, with only Dennys to eat at, but was quiet and very comfortable. Enjoyed our short stay, wish it was closer to town. Very friendly staff. Breakfast was ok, nothing spectacular but better than rolls and coffee.

"Just a quick trip"

William R, Oak Harbor, United States 12/06/2017

Not a bad stay. Have stayed at this same Motel in the past and haven't had any issues. Josh, at check in was very helpful and courteous. Explained everything from the location of our room, to the breakfast area. How it would be easier to get to our room. Asked how our day was going, told him that we were looking forward to having a cold beer with dinner. He then offered us a few complimentary drink coupons from the restaurant next door when he heard about our long day of being in the car. I wished I could remember the name of the lady who checked us out, I think it was Cathy, but she was just as pleasant. Never the less, if we have to stop by Hermiston again, Best Western is where we'll be staying.

"comfortable stay for a good price"

mcc949, Anchorage, Alaska 05/06/2017

I was greeted warmly by the staff at the Hermiston Inn. The room was clean and well kept. The bed was comfortable, thought the pillows were too thick for my comfort, fortunately I brought one with me. My check out was easy. I was given water for the road and a friendly send off.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
So happy to hear your enjoyed your stay. Sorry about the pillows :( Have a great week and come back and visit Eastern Oregon again soon!

"Very Pleasant Stay"

danandbonnies, Yelm, United States 04/06/2017

Staff is great to work with you, we requested a down stairs room because of physical problem and the staff was great to see that our room was down stairs and close to the dining room. Room very clean, quite, comfortable. Breakfast excellent! We felt very safe with the need for your card to enter facility.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thank you for completing a Trip Advisor review! We will be sure to pass on the message to the staff. We're glad you enjoyed your stay with us. As always, if there is anything else, let us know.

"Staff friendly, informative and helpful."

User 31/05/2017

Worth stopping to receive excellent service.We had a wonderful experience and would recommend it to everyone. Its 5-10 mins off the highway but worth it. Comfy beds. Nothing seemed to be of trouble for the staff.They booked our next hotel

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thank YOU for your review! From the whole team, thanks! We're so glad your enjoyed your stay with us! As always, if there is anything else, please don't hesitate to let us know.

"Short soccer trip"

spokanesoccermom, Spokane, Washington 17/05/2017

Worst customer service ever!! Total Scam artists! We recently stayed here for less than a day because my daughter had an out of town soccer game. Front desk staff was no where to be found unless you went outside where they were smoking. The bathroom was dingy and musty with a fan that did not work. The kicker though is the extra $100 they charged my card after I returned home! I was told that housekeeping found pet hair in the room which is total crap!! There were 2 adults and 2 kids that stayed in the room. We were simply there for 1 soccer game and do not even own a pet!! I called to address the charges and was basically told too bad. What a joke!! Needless to say I called their corporate office and now have to deal with a ongoing claim while they "look" into it. We stay in hotels all the time for soccer tournaments and games and I have never experienced such horrible customer service in my life!!!

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Once we received the call about the charge we did inform you that we would investigate what happened. We did call to notify you that the charge has been credited back to you and you will see it on your statement within five business days. We are truly sorry for the mistake we made on our end assuming that the hair was animal hair. If there is anything else we can do, you can reach me directly at the hotel.

"Convenient and comfortable."

User 16/05/2017

Room was comfortable and clean, and the hotel staff were all very friendly and competent. Hotel is near busy road but our room was quiet. Great location for easy access to Columbia River, Boise, or Tri-cities area in Washington. We stayed there to go to the Cold Springs National Wildlife Refuge -- hours of walking trails, great for birdwatchers.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thanks Jen for your review! Come back and stay with us again soon!

"Great rooms & friendly service"

Randyne K, Winnipeg, Manitoba, Canada 10/05/2017

Big rooms and everything was in great condition. Denny's next door was handy but the breakfast room was by far one of the best I've experienced in any hotel with tons of options. If you happen to be in the area this is the place to stay!

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thank You so MUCH! We're so happy to hear your enjoyed your visit to Hermiston! Thanks for recommending us to the TripAdvisor community!

"I would definitely stay there again!"

I5543VNrogerb, Salem, United States 16/04/2017

The Inn is run by really good people. The desk staff was very friendly and helpful. The rooms were clean and the maintenance staff was efficient and polite. I would definitely recommend this Inn for stay.

"Great stay"

User 09/04/2017

We checked in later due to baseball games getting out late. Everyone was exhausted and the front desk staff were super patient, helpful with where to eat, all around sweet. When we checked out the next morning the fella working was just as kind as the ladies the night before.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thanks so much for your review! Come back again soon! We will pass your kind words on to the staff.

"Awesome place"

Gail G, Olympia 28/03/2017

Friendly front desk staff at check in. Got the first Gold Member bag after staying at 2 other Best Westerns!! Received discounts at the Denny's next door!. Recently remodeled with fresh paint and lots of lamps and outlets. A very pleasant stay.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thanks Gail G! Your review is much appreciated and we're so glad to hear that you enjoyed your stay, and didn't mind the new hotel smell :)

"Snowbirds heading to the Northwest and Canada"

O2182IWlorraines, Savona, Canada 22/03/2017

Great staff...very friendly and helpful. The location is convenient. It had everything we needed and then some.We highly recommend especially as snowbirds returning home to Oregon, Washington and Canada. Very relaxing and comfortable place to recharge for your destination.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
We do hope you come back and stay with us again. Maybe a nice spring time visit! Thanks for your review!

"Comfortable and affordable"

Mark K, Saint Helens, Oregon 15/03/2017

Nice hotel, it has a Deny's with a lounge next door. Very clean, new, very nice staff. Easy access to I82, 395 $ I84. It has a nice central location. It is a good value. I will stay there again when I am in the area.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Hi Mark! Thanks so much for your review! Its greatly appreciated that you took the time to do that! We're glad you enjoyed your time with us. Come back again soon! See you then!

"Luke warm"

cpmontana, Victor, Montana 07/03/2017

I've stayed here before and it's a nice place. Had a nice room last night was quite as very few people there. Bed was good but the shower in the morning was like warm at 630 am. I tend to like hot showers. So good luck with that. Small continental breakfast so don't get to excited.

Jessica N, General Manager at Best Western Hermiston Inn, responded to this review
Thank You for completing the survey! We are so sorry about the hot water issue. We do have a note of it from your stay when you spoke to Colin, and its been passed on to maintenance! We do hope you come back again the next time you come through Hermiston!

"Nice hotel"

Alison W, Jerome, United States 13/11/2016

Hotel seems new and clean. It's not a great location outside the city a little, but the staff was great, internet was better than most, plenty of outlets, Keurig in room, overall a nice place to stay.

"Easy access"

Ray T, Jv, Or. 01/11/2016

This, more or less is the first place you come to in Hermiston when coming from Stanfield. They are in the process of remodeling, so all rooms are not available. The staff is very helpful and friendly. They have free cookies and coffee in the lobby. The breakfast selections are many and all are very good. There is a Denny's restaurant in the parking lot so all meals are handy.

"Good way-point"

Wayne W, Boise, Idaho 19/10/2016

This place was a good way-point between Boise and the Oregon coast. For our trips to the coast we like to leave in the afternoon so this is a good stopping point after a few hours of driving. As far as the establishment goes it is a nice, clean, (being remodeled - mostly done in July 2016) Best Western. There is an adjoining Denny's and they gave free drink vouchers for either wine or domestic draft, two / adult. It would be nice for places to realize micro-brews are domestic, but none the less we had fun doing a mini wine tasting. Breakfast was nice. They have heated, and what I thought were nicer than normal chaffing dishes.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Thank You so much for reviewing us! We're glad you enjoyed your stay with us! We're glad to hear that you liked the upgrades that we did! Remodel will be complete in December, so Thanks for you patience while we finish things up!

"Good Night's Sleep"

JamesandBarbaraL, Portland, Oregon 14/10/2016

The room was newly remodeled and spotlessly clean. The bed was comfy, with a touch of firmness. The staff was friendly and efficient. There is an exercise room on both floors. The included breakfast was heavy on the refined carbs; the coffee was surprisingly good. There is a restaurant across the parking lot.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Thanks You so much for staying with us! Our team is so happy to hear that you enjoyed your stay with us! Please come back again soon!

"One night stop over"

Ian M, Edinburgh, United Kingdom 08/10/2016

One night stop over on October 6th. Usual Best Western, nothing startling, just offering reasonable accommodation at a decent price. Room was ok, usual sound transfer problems from other rooms, fast internet, excellent front desk (Josh checked us in and he was truly exceptional), reasonable parking, Good location next freeway. Offered discount coupons for Denny' s Restaurant next door. Bottom line, would stay there again.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Thank You so much for your review! As always if there is anything else we can do to make your stay more pleasant or enjoyable let us know! We are glad to hear that you will be back. Our remodel should be completed soon! Thanks again!

"A Pleasant Stay"

Esther W, Sun City 05/10/2016

We wanted to stay in a quite place and found this Best Western on the edge of town. It was quiet with a restaurant next door. The hotel staff were excellent and gave us coupons for a discount at the restaurant next door. Our room was clean, spacious and comfortable. We would definitely recommend this hotel to friends and will stay there again when in that area.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Thanks for your wonderful comments! We at Best Western Hermiston Inn are so glad that you enjoyed your visit with us. We will see you again next time!

"Nice place"

grangemont, Idaho 28/09/2016

We enjoyed our stay. Our room was huge! There. Was some remodeling going on but our stay was fine. The breakfast was better than most?? We would definitely stay here again. The staff was very friendly and check in /check out went smoothly.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
So happy to hear that everyone enjoyed their visit with us! Come back and see us again soon!

"Great place to stay for the Pendleton Roundup"

NEHiker_11, Natick, Massachusetts 26/09/2016

We stayed here during the Round up which was only about 30 minutes away. It got us away from the crowds and noise and with the Denny's next door being open 24 hrs we were able to get dinner one night and a desert the next after a long day at the rodeo and Happy Canyon. Also, you get a 10% discount if you are staying at the hotel. The room was clean and quiet (we were on the other side from Denny's), the staff was very accommodating, and the breakfast was filling.

"Great spot away from 'downtown'."

John D, Olympia, Washington 21/09/2016

On 395 just South of town in a quiet area. Denny's is next door for a meal, or a quick 5 minute drive into town. Undergoing upgrades, but still excellent service and nice room. Ample parking. Will stay again when in the area.

"Great Place"

Carolyn S, Beaverton, United States 20/09/2016

The staff was attentive, the breakfast was hot and good selection. The beds were comfortable and room was clean. The hotel was clean even as it is being remodeled. We enjoyed the pool and would have liked to have had a hot tub.

"Easy access"

RoyalCityFreinds, New Westminster, Canada 19/09/2016

Nice quiet Hotel right on the freeway. Great room at end of hallway near back door for easy access for our service dog. Daily breakfast and great coffee. Staff was very friendly and the building was very clean. Lots of parking and right next door to a Denny's, the Hotel gave a free drink at Denny's for each client.

"25th Anniversary Plus"

Anne M, Vancouver, Washington 15/09/2016

The staff really went out of their way to "pamper" us and help us celebrate our 25th anniversary. In addition our room was upgraded without additional cost and we were given several drink coupons to use.

"Good night"

User 04/09/2016

We try to pick Best Western when we can because we can usually count on quality. When we checked in we were given goody bags of treats for being in rewards program. Staff was friendly and efficient. Room was set up well. Breakfast was good. They had some organic options and plenty of choices.

"Best Choice In Hermiston"

Carol B, Redmond, Oregon 19/08/2016

Staff was very helpful since we needed a little extra care. Everyone from the front desk to the breakfast room to the housekeeper was very cheerful and helpful. Our room was exceptionally clean, the complimentary breakfast was way above standard. Each table was clean and had a flower decoration. Made for a good start of our day. Talked to the women who was continually cleaning tables, counter, etc. and asked how long she had worked there. She said eleven years. Must be a good place to work to keep help that long. We recommend this Best Western as one of the Best!

"Moscow BW"

Jack C, Lanexa, United States 12/08/2016

Hotel is undergoing renovation, but that doesn't affect the service. Staff is friendly and helpful. Room was nice and breakfast was good. Denny's shares the parking lot for lunch and maybe dinner according to your tastes.

"Good stay in a cow town "

Ammo68, Redwood City 10/08/2016

I was on my way through and probably would not have stopped in the town but was tired Great front desk people and tons of good parking . Large super clean room . Soft water that makes you feel not clean when taking a shower Good pool no hot tub No food around except Denny's which was amazing good . The hotel gives you free drink tickets Would stay here again

"Beautiful western motel"

John H, Aloha, United States 27/07/2016

We enjoy our motorcycle travels a great deal. We most stay a Best Westerns because of the quality of the rooms and the Motel overall. It makes traveling much more enjoyable when you can trust the place you are planning on staying. Great rooms and good breakfast, and the staff was awesome.

"Great Hotel!"

Brenda V, Tenino, United States 23/07/2016

This hotel was about 4 miles from I-84 but well worth the drive. It was clean, comfortable, and quiet. They also give you drink coupons for the Denny's lounge in the parking lot, which was really nice. The pool was clean and not overrun with kids; we had it to ourselves when we used it. The breakfast was good, and we will definitely be back. We stopped here on our trip from Washington to Oregon and Idaho and back.

"Nice motel"

OrrgonDuckFan, Woodburn, oregon 18/07/2016

Wife and I were in the area for the Pendleton Whisky Music Fest and all decent lodging in the town of Pendleton was booked. Hermiston is about 25 miles west of Pendleton so staying at the Best Western in that town was a good option. The motel is clean and kept up to date by the owners. Our king room was very nice. TV, refrigerator, air conditioner, coffee maker, etc were all in working order. The parking lot is shared with a nicer Denny's restaurant for easy access to quick dining options. We give this motel our highest rating and wouldn't hesitate to stay here again, or recommend the place to friends. I very much doubt there are many comparable lodging options in this scruffy eastern Oregon town!

"Great Breakfast and nice place"


We felt the Hermiston Best Western was an excellent choice for our stay to visit friends and relatives. The room was clean, roomy, and comfortable. The breakfast had many options, including several "healthy" choices that are often missing at motel breakfast bars.

"Late night stop"

scott k, Boise, Idaho 11/07/2016

We went into Pendleton and could not find a room, took a chance off the beaton track and found the bestwestern, recently remodled with the smell of fresh carpet. Was well worth the stop. So if you find yourself trying to drive one more town and your close to Hermiston take the five minutes off the freeway and rely in Best Western.

"Very poor hotel"

Sapper0398, Meridian, Idaho 11/07/2016

This hotel was horrible. At first my reservation could not be found for over 10 minutes until the clerk realized that they were looking at the wrong date. The hotel first floor stunk like a smokers lounge. The bedding was horrible. It was scratchy and stale. The room was stale as well. The shower was dirty and had hair on the walls and in the tub. The shampoo, conditioner and body wash that was provided left a filmy feeling. The towels were scratchy and dingy. The breakfast area had only 5 tables with 4 chairs each - 20 people can sit. I would bet that there are more than 20 people in the hotel at any time. At least the internet worked.

"The "Best" Best Western"

Linda E, Mount Vernon WA, United States 05/07/2016

We stayed at several BW hotels during our trip. This one was absolutely the BEST. The room was spacious and comfortable and very quiet. The Keurig was an added and unexpected touch. Food service was excellent, especially the complimentary breakfast. On the outside the building is a little plain, but the room and food service more than makes up for that. An excellent value!

"Nice Property"

Patbear, Calgary 15/06/2016

Nice clean property. Staff very friendly - especially Eric. Really went out of his way to help us out. Breakfast good and plentiful. A couple things to keep in mind, there are no elevators here, so you need to carry luggage upstairs. Also, you might want to take your own conditioner.

"Unexpectedly Nice"

AGoingGal, Huntsville, Alabama 06/06/2016

This is a very basic motel with a small lobby and no elevator (2 floors). It is not much to look at from the outside and almost appears pre-fab. That all changes when you get to your room. Also, Josh, the front desk agent we interacted with was efficient and friendly. He was more than willing to help with anything we needed. My room was large and would be called a suite anywhere else. It was decorated very tastefully by someone who knew what they were doing. I immediately noticed the way the scarf was placed diagonally on the bed - I found it very attractive. Our basic king had a sitting area with a sofa bed that was as large as the area the bed occupied. There were two large cabinets in the room. One held the TV and the other held only a lamp. They have the microwave on the vanity counter and I do wonder why they didn't place it on the other large cabinet (perhaps sufficient power wasn't available). The vanity counter is in the entry hallway, separate from the bathroom. The bathroom is nice and large and even includes a large wall mirror. I noticed there was no artwork on the walls and something over the sofabed might be a good addition. This microwave was very good - it was high wattage and great for making popcorn. There was also a large refrigerator with a stainless steel door. They have cookies in the evening. When we stayed there were two choices. They also offer a coupon for beer or wine at the Denny's next door. I appreciated the large, warm fresh baked cookies that appeared around 1800!! Everything was nice and clean in the room and the bed slept fine but the sheets were not as smooth as I prefer so that detracted a little bit from my overall comfort. Breakfast was decent - the coffee very weak but the OJ was good. The eggs were real and the sausage very, very good. I understand all the hot items are supplied by the Denny's next door as the hotel does not have a kitchen.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Thank you so much for taking the time to let other travelers know about your stay! We are all so glad to hear that you enjoyed your stay with us. Our team here does a wonderful job, and really do care about our guests experience. We do hope you come back again soon and stay with us!

"Hermiston Hidden Gem"

VancouverAndersons, Vancouver, Washington 06/06/2016

The hotel is in the midst of remodeling and all the changes they have made so far are top notch. Room was comfortable, quiet, clean and had all amenities. A bonus- 10% off anything at the Denny's that shares the parking lot. The staff was respectful of other customers as well as enthusiastic about the remodel. Only difficulty is that Best Western changed their logo and it was hard to spot. Nothing the hotel can do about it, but just be on the lookout for the hotel and driveway.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Thank You for your review! We are VERY excited about the remodel. As a brand we are all freshening things up! Including our logo! We do hope you come back and visit us again soon and see the end result of the remodel. Thanks for your patience during this process also.

"You have to travel through town to get to the hotel"

davepamn, Ogden, Utah 02/06/2016

The price to value of the hotel is very good. We stayed the night for less one hundred dollars. The beds were soft, the room was quiet, it had a tub, and the movie selection was good. The room was reasonably new and the lighting was good

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Thank You! Your review is greatly appreciated! Please come back again and visit soon!

"Convenient spot in between Glacier & Crater Lake National Parks"

T0nyS, Suffolk, UK. 31/05/2016

We had changed to this hotel from BW Kennewick, having travelled from Whitefish and wanting to get a little further down the road. The hotel has been there 15-odd years but due to ongoing refurbishment works, looks a lot newer than this. Breakfast was fine and the BW keycard allows you to get 10% off of the bill for the Denny's next door. The hotel was also good enough to give you free drinks vouchers in the same establishment which was welcome. We didn't use the pool as we arrived feeling a little tired after a 7 hour drive from Montana.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Thank you for visiting us during your long travel! We would love for you to come back and visit the area again very soon. Hope your trip to Crater Lake was amazing! Thank you for your review!

"Stayed while traveling for business"

Richard I, Idaho/Oregon, United States 22/05/2016

Great place to stay. The staff is excellent. Denny's right next door. Its 5 miles from the interstate which is good for sleeping. I hate when I have to listen to traffic noise, hard to sleep. I would recommend if you would like a good night at a hotel this is it. Pool was nice to swim in. I travel a lot and this was a great experience. Thank you

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Come back and visit us for a fun trip! Thank you for your review! Its much appreciated!

"Best Western-Hermiston, Oregon"

Ginger H, Boise, Idaho 16/05/2016

When traveling, I always check for Best Western rooms first. The staff here were courteous and professional. The room was clean and the bed was delightfully comfortable. This is the first Best Western that I have stayed in where they have switched form individual soap/shampoo/body wash bottles to a pump unit mounted to the shower wall. There was dried soap drop residue from the unit and it struck me as unclean, unpleasant, and unwelcoming to use. I did not use it. I like going "green" but using a soap dispenser like that in a shower that is "public" is not appealing, particularly when spending a fair amount for a nice room. I hope this will not be the trend for Best Westerns.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Thank you so much for your comments! We are actually going to go back to individual soap/shampoo/conditioners after our remodel is completed. Again Thank YOU! Come back again soon!

"Good location at east end of Columbia River WA-OR border"

DeeTeeSeattle, Seattle, Washington 27/04/2016

Good location, ready to start/end a drive along the Columbia River between Washington and Oregon. Friendly staff, solid breakfast, discount at Denny's across from hotel entrance. Only problem was some traffic noise during the night from Denny's, as many trucks stop there, and our room was on that side of the hotel.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Thank you for your review! It's greatly appreciated and we do hope you come back again really soon!

"Poor front seat service"

User 26/04/2016

I called in today 4/26/16 at about 11:30am to book a room for this week. The lady at the front desk was rude and unhelpful she seemed as if I was a bother calling.. For that reason I just disconnected the call without booking. Very un professional and did not fulfill her duty as a front desk agent.

"Heap good hotel for a stingy price."

Joe E, Chandler, United States 25/04/2016

The room was clean and modern, the front desk gave every perk possible, the bed was comfortable, the location was next to Denny's and a quiet highway, and everything worked well (TV, internet, microwave, frig, etc.). And to top it all off, it was cheaper than any other quality hotel around - stingy to my favor.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Glad to hear that you enjoyed your stay with us! Come back soon!

"Highly Recommend it!!!"

chuy17, Salem 15/04/2016

Great place to stay, I stay here once a week for work, they offer complimentary drinks and discount across the lot at Denny's, clean rooms, but the best part is the customer service every time, from housekeeper and from Collin and Cathy at the front desk, highly recommend it.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Thank You so much for reviewing us! It's greatly appreciated. As always thank you for staying with us! See you again soon!

"Swimming pool"

thebrandersonfamily, Boise, Idaho 23/03/2016

new carpet in the hallways and a new foyer. I wanted to go swimming in their swimming pool. I got all ready and headed down to the pool. There was a childs birthday party going on poolside, so there were a bunch of kids in the pool, not enough seating and their was bunch of boxes along two of the walls.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Thank You for your recent review. We do wish you come back to see us after our remodel has been completed. Our apologies for the swimming pool being crowded. We had two very busy weeks with families traveling during spring break. Also, regarding the boxes in the pool area, to ensure the hallways are clear we have been storing new furniture as it gets delivered in the swimming pool area. Again Thank You for the review and taking the time to let us know how we are doing! Please come back and visit us soon!

"Nice place. Free drinks and real, hot breakfast from Denny's"

Flowtasia, RALEIGH 13/03/2016

Hubby and I stopped here on our way to Seattle. It is kinda in the middle of nowhere, but it is certainly a jewel. The room was clean. The bed was soft. The linens were average. They have a keurig in the room. There were free cookies in the lobby..score for me!! Hubby wanted to get back on the road, but found out the Denny's next store was bringing over the hot breakfast of sausage, gravy, biscuits and eggs...score for him! They had bagels, nutella spread, cereal, and fruits too! The staff were very friendly as well. We were treated great! The clerk even gave us free drink tickets to the Denny's for beer or wine if we wanted to eat dinner there. Who knew Denny's served beer? There was even a shoeshine kit in the room! I would highly recommend staying here.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
Thank You so much for your review! The Keurig does make life a little easier when traveling doesn't it? For breakfast, Nutella and Denny's, who can pass that up! We are so glad that you enjoyed your stay. Come and visit again soon when you are passing through again. Thank You

"Nice place due to lack of acceptable options"

ScoopJWM, Portland, Oregon 18/02/2016

Normally I wouldn't write a review of a Best Western because you know what you're going to get. And the Hermiston BW delivers. The only reason I write this review is because after seeing the other reviews and speaking with other business associates in town, this may very well be the best option. Most of the other hotels are flea bag joints that you wouldn't trust. The only down side is that the only close restaurant is the Denny's Diner that shares a parking lot. However, you are given two free drink vouchers per person/per night that you stay at BW. These drinks are good for a Coors, Bud Lite, or Miller Lite, I believe.

Jessica N, General Manager at BEST WESTERN Hermiston Inn, responded to this review
So happy you enjoyed your stay with us! We are a little ways out of town, a mile or so, but we try to make up for that with the services at the hotel and restaurant. Please come back soon!

"Best Western Hermiston Inn, Hermiston, OREGON"

User 21/01/2016

Newly remodeled rooms, lobby and hallways. Still some areas being worked on, but were not a distraction. Laundry facilities, that actually worked, in hotel are a plus. Restaurant next door is also a plus. Special rate,not advertised, for veterans - 35% less is rooms are available.

"Always reliable and decent"

2000Scappoose, Scappoose, Oregon 18/12/2015

I have stayed at this particular hotel for several nights over the past few years. They are currently remodeling, which is making it nicer. I did not have an issue before, but it does look more modern. Always friendly and helpful staff here. It is conveniently located in the same parking lot as a Denny's which is also reasonable. Excellent for a decent nights sleep on a work night.

"Great Experience"

dizbuster30, Toppenish, Wa. 15/12/2015

This place was top notch. My family and I stayed at the Hermiston Best Western for a basketball tournament the weekend of November 14th and 15th. We booked a king suite room. Our room was clean and very large. My wife and 1 year old daughter slept on the king size bed. My 8 year old daughter slept on the couch cushions on the floor and I slept on the hide-a-bed couch.

"New Carpets and a Fresh Look"

SueinSalem, Salem, Oregon 07/12/2015

This is a good place to stay. We were attending the Holiday Hoops Classic Tournament so the hotel was filled with families and athletes. The pool was filled with kids having fun each evening. The breakfast was good. Fresh fruit, juice, yogurt, eggs, bacon, sausage, biscuits and gravy. Hearty food for all ages. The room was clean and the towels were big and fluffy. There were adequate electrical outlets for all the devices. Parking is a bit difficult due to the Denny's Restaurant next door which shares the space. The hotel gives vouchers for food and drinks at Denny's. NOTE - there is no elevator for the second and third floors.

"None better in the area"

Douglas P, Clatskanie, United States 04/12/2015

Staff is great; rooms are clean and comfy. Breakfast at the hotel is excellent, well-presented. Restaurant is close-by for lunch or evening meals. Hotel is located close to the freeway for each access on/off. I highly recommend a stay at this hotel.


Ed H, Tacoma, United States 26/11/2015

The Hotel is nice but way too expensive. The rooms are average. For what they charge you would think they would have bigger TV's in the room and personal hygiene products for use. At check in I signed the charge sheet, but when I got home and checked the charge on my credit card it was $35 more then what I signed at the front counter. I'm a Truck Driver and stay at many Hotel's and this one is just too expensive for what it is. Its worth a few extra minutes to drive further to find a better value.


Paula S, Portland 15/10/2015

I couldn't ask for anything more! A complete (complimentary) breakfast as awaiting me when I woke up. When I needed help to set the alarm clock, I got it and the person was cheery! The location is perfect for accessing any of the nearby communities. One can get a discount on meals at the Denny's next door by showing your room key.

"Best Western Hermiston Oregon"

Kim S, United States 13/10/2015

Good value. Nice breakfast that went well beyond the usual Continental. Slept extremely well. No issues at all with service. Clean room. Quiet. Pool was closed for some reason and they were remodeling hallways but these things must be done sometime. Overall we were quite happy and would choose to stay there again.

"Great place to stay!"

User 12/10/2015

We were pleasantly surprised at the breakfast selection and quality, as well as the friendly and courteous staff everywhere in the hotel. In spite of in-process remodeling, we were very satisfied with out stay and felt it was a great value.

"Great place to stay on your way to where ever!"

User 05/09/2015

I never thought there was much of anything in Hermiston but watermelons, however I was wrong (not about the watermelons). It is a rather critical highway junction so there are far more hotels than I ever imagined. This particular Best Westerns was one of the most pleasant places I have stayed at in a crossroads area. We hadn't planned on staying there, but the fires were so horrible that we simply couldn't see any further. I was absolutely thrilled to get inside, peal off my soot and sweat stained clothes and get in a shower! Fortunately, it was a very nice shower with a tub as well. I have stayed at hotels at a lot of hwy crossroads, but this was really one of the best. The beds were very comfy, they had square pillows (?) but they weren't bad, it just felt funny, Wi Fi, a full breakfast and a Denny's right across the parking lot. They also had good military/VA rates. The towels were good quality and not over-used, the placement of the TV, bed, recliner, etc was just right and basically I would highly recommend it for a night and maybe more. Oh, one other thing, I had asked for a quiet room and the desk suggested the second floor, but the only access is stairs. If you have a lot to take in this may present a problem or if you can't manage stairs don't request a 2nd floor room. When we were there, they were also undergoing some upgrading renovations, but I never heard any noise from it.

"Family time"

Yvonne J, oliver, Canada 04/09/2015

There were renovations being done at the time of our stay, so not sure if this had to do with the odor of the room or not. The room was clean, I am glad that they were able to move us to another room that did smell better. The guest service was very helpful when we checked in, without having a reservation

"Good clean average hotel"

TheTravelingGang, Seattle, Washington 30/08/2015

Is under some state of renovation had strong odor from construction materials. needs updating in rooms but was clean. Dennys next door that offers 10% discount to hotel guests. breakfast had average offerings but room has very little seating.ok for a one night stop.

"Road Trip"

rkw48, Chilliwack, Canada 29/08/2015

You can't always simply rely on the rating...you have to keep the location in mind as well as the number of options that are available. The lobby and main floor area was under renovation (don't recall this being mentioned anywhere) so first impressions weren't that great. Hallways and staircases/stairwells showed many signs of wear so these renovations are definitely needed. Reception had great difficulty finding our reservation and then couldn't get it logged into their system correctly. This hotel does not have an elevator so be cautious if (1)you're packing a lot of luggage or (2) you have difficulty with stairs. Security was a concern as we noticed the outside door to the parking lot was broken and didn't lock correctly. We pointed this out to the office and it did appear to be fixed later in the evening however... Our room was spacious and comfortable and the bed was firm. To our surprise, and pleasure, the hotel had upgraded the coffee machine in this room to a Keurig single cup and this was a great upgrade...wish more hotels would do this. The bathroom was clean and functional. The included breakfast provided a good selection of hot and cold choices, with a Denny's next door to add to the selections available

"Great customer service!"

Emily A, Edgewood, United States 05/08/2015

Josh (front desk) was amazing. The internet was very slow and Josh kept resetting the modem. I was originally checked into room 126 but the carpet was still wet from being shampooed... Josh was very nice and immediately put me into room 130 and helped me move my items. It was 104 degrees outside but the indoor pool was very refreshing! The A/C in our room kept the temperature at a cool 69 degrees and we slept very well.

Estas opiniones son las opiniones subjetivas de viajeros individuales y no de TripAdvisor LLC ni de ninguno de sus socios comerciales.