Hotel Litteraire Marcel Ayme, BW Premier Collection

Dear Alfredo, We are happy to read that you have fully enjoyed your stay with us. It is true that everything is done to make your stay pleasant, from small attentions to the equipment in our rooms, from the gourmet breakfast to the multilingual library. Did you take time to leaf through the books ? Our Hôtel Littéraire is a tribute to Marcel Aymé : through his stories, novels and translated plays and thanks to the many references that creep into the decoration of your room, you can get to know his whimsical universe, full of humour and tenderness. He particularly liked Montmartre and lived a stone's throw from the hotel. We are here to guide you, following in his footsteps on our famous Butte, to discover its secrets and good addresses. It will be a pleasure to welcome you back. Feel free to book your room directly with our team : they will be able to advise you on the type and size of room that suits you best. We hope to see you soon. Frédérique HANSSENS General Manager Hôtel Littéraire Marcel Aymé 4* +33 (0)1 42 55 05 06

Dear Sir, I remember you well and I would like to clarify the context of this comment. You have booked a triple room called "Superior" through Expedia with 5 photos to describe the atmosphere and a description of the equipment. On the spot, unfortunately, you pointed out to me that you found the space too small and that you wanted immediate compensation for the offer of your breakfasts. I refused and you threatened to post a negative opinion. I do everything for my hosts and to please them, but when faced with blackmail, I say no. You published this comment while you were still with us, carrying out your threat and I decided not to give in yet. The room, perfectly prepared and warm, has honoured its promise of comfort. Paris is a city famous for its multicultural districts and its historic buildings transformed into hotels. Places and walls have a history that we deal with and our rooms are smaller than in other destinations. We are sorry for this misunderstanding and you are right to point out the need to be informed before booking, as this is the key to a successful stay. Our teams could have provided you with all the information, including the exact size of your room. Mathieu PREVOT General Manager Hôtel Littéraire Marcel Aymé 4* 01 42 55 05 06

Hola Laura, Es un placer haberte acogido en nuestro establecimiento y haberte satisfecho a ti y a tu familia. Nos conmueven sus elogios y por su testimonio, es este tipo de retorno que nos empuja a hacer siempre mejor y ofrecerle las mejores experiencias en nuestro hotel literario. Nuestro personal está en la pequeña atención durante su estancia, ya sea para el desayuno o para ayudarle en caso de olvidar objetos, por ejemplo. Gracias por señalar su profesionalidad y buena voluntad. Espero que hayan disfrutado de la atmósfera literaria de nuestro establecimiento, es un ambiente único y dedicado al escritor Marcel Aymé. Es posible que haya notado que cada una de las habitaciones lleva el nombre de una obra o amigo querido por el autor. Esperamos darle la bienvenida de nuevo a nuestro hotel literario. Mathieu PREVOT Director del Hotel Littéraire Marcel Aymé 4* 01 42 55 05 06