Best Western Premier Suites Hotel & Spa Liverpool-Knowsley

Stayed here 1 night. Hotel is located on an Industrial estate just off the motorway ideally located near to Liverpool. Reception area was spacious but a bit dated. Bar and Restaurant area nice and modern. Restaurant looked good. Had meal in bar but was limited to Burgers and Sandwiches. Suites were spacious but dated. Looked very 70s. Enter into lounge/office area. Small couch and table with tv. Office had desk and chair. Bedroom large with huge super kingsized bed. Although comfy the bed was very squeaky and noisy. Large wardrobe and sink in room. Iron and Ironing board/trouser press. Ironing board very small though. Lighting was a bit poor. All on lamps. Bathroom tiny. You couldnt swing a cat in it. Also had warning letter stating that hot water was coming out of cold water tap. Why was this not fixed before letting someone stay there? Potential H&S issue. Overall it was a good stay and good value for money andvwill defo stay again.

Love goin ere for the spa an stay feel nice an fresh staff go out there way an the lovely Amanda she can't do enough for ye always smiling my grandkids love coming too cheap an cheerful 😀

Went to the pool.complained a long time ago about the Sauna door not closing properly,was assured by the receptionist she wrote the complaint down and she said it would be fixed tomorrow.She was a fairly new receptionist.2 weeks later the problem still remains.Its just a magnet keeping the door closed and its not strong enough.New problem the card which enables members to gain access doesnt work.The receptionist(another new starter) says they are going to update the whole system(door entry) 16 August 2026 problem been occuring for at least a fortnite.The receptionists 3 new girls must get really frustrated with all the complaints they get and its obviously not their fault

Disappointing stay .. had purchased a spa day experience and was initially told that we could use spa facilities but couldn't access our room till 3pm However upon arrival at the hotel was told we couldn't access any facilities until 3pm We had a 25min treatment booked in at 5pm and once this was completed the spa shut so no time for relaxation lots of facilities in both spa and pool area where broken and out of use , reception staff on the spa very surly and generally made you feel as if you were an inconvenience Food choice in resistant for guest was very limited however we were allowed to upgrade and pay the difference , food when it arrived was mediocre. Our room was big and spacious however only one bedside lamp which is far from ideal should you wish to read Lots of imperfections in the room particularly the plug sockets which were hanging of the wall however the main issue was with the shower which we were unable to regulate with water being scorching hot The miserable manager came up fiddled with the tap held her hand under the water at the bottom where it hit the bath and said she had sorted it … far from it as the top of the water flow when it came out of shower head was scalding .. dangerously hot After being informed of this and the fact we were unable to shower she moved our room appearing to do so quite begrudgingly … she would maybe benefit from customer service training . However I would like to praise her make colleague also on reception for trying to accommodate I do believe he was some what embarrassed about her attitude . Also young chap in resistant / bar area was very pleasant and accommodating

We were given a room which stank of cigarettes, then we complained and asked for another room and were given one where someone's things were already in the room (major security issues!!), we were then given a room with a broken flush. Totally rediculous. Were offered a free upgrade for the inconvenience but turns out that room also stank of cigarettes. Sent a complaint email asking for a partial refund and totally ignored. Don't bother staying here.

We stayed at the Best Western Suites & Spa Liverpool from 7 August to 8 August, and unfortunately, my wife and I were extremely disappointed with our room. From the moment we arrived, we noticed several issues: * We found hair in the bath, which was very unpleasant and unhygienic. * The TV was not working properly — the cable/channels were not functioning. * The bath mixer/handle was broken, so we were unable to properly control the bath water. Broken lamp not working it's obvious that is Burnt * The instructions provided in the room did not match the equipment that was actually there, making things even more confusing. * Because of the condition and issues with the bathroom, we did not even shower during our stay. Honestly, we have never experienced a hotel room in this condition before. We paid to stay somewhere comfortable and relaxing, but instead we left feeling frustrated and disappointed. This was particularly upsetting as it was a stay for me and my wife, and we expected a much better standard from a Best Western property. Please can someone from management look into this seriously and explain how a room with these issues was considered ready for guests. We would appreciate this being investigated and addressed so that other guests do not have the same experience. Overall, a very disappointing stay and definitely not what we expected.

Room: split in two and as pictures Pool: open 7am till 9.30 pm; warm showers; warm pool: sauna; steam; jacuzzi; nicely tiled Breakfast: spot on, all usual plus fresh porridge poached eggs on request Staff: friendly and helpful! Better than expected, pool was great for us & kids

This was the worst hotel I have ever stayed in. The bedroom windows did not open, the air con didn't work properly, half of the lights didn't work and the bathroom taps had been damaged (albeit they still worked). I booked it a year before when I was struggling to find a hotel for the Open golf and paid well over the odds for the state of the place, c.£450 for two nights. Very disappointing.

The hotel needs some serious upgrades , the smell around the floors and the rooms is bad. When we arrived the room was still dirty, the bedding had stains and hairs on it and the window and around it was full of ants and dead spiders and stains. We asked for clothes hangers for 3 days and still didn't get any, along with the room was cleaned for the 3 days either or towels change ect. The staff in the bar and breakfast were nice, The reception need serious guest relations training as they act like your disturbing them.

The hotel was chosen because it was a five-minute drive from my client's premises. The rooms are spacious and designed as suites; they could do with a refurbishment, but were generally all right. The restaurant is fine, provided you don't have high expectations of it. I can't comment on breakfast as I didn't have any. The chambermaids aren't very thorough with their cleaning; on several occasions, glasses weren't cleared away and the bed linen, which had a stain on it, wasn't changed (see photos). This is completely unacceptable. I wouldn't book it again next time, as there are alternatives nearby. The staff gave a mixed impression, ranging from neutral-friendly to disinterested. I've experienced better.

Room was stifling 29 degrees. air con didn't work, asked for a fan and was told there are none, tried to get window open and after 20 mins managed to get it open 2 inches

Had an overnight stay at this hotel - whilst attending a concert at Liverpools Stadium. Don't be put off by the approach to this hotel down an industrial estate. Once inside the facilities are a good standard. We had a suite on the fourth floor which comprised of a good seating / work area with sofa, table & chairs and tea, coffee and fridge. Bathroom had shower over bath with glass shower screen. Bedroom had wardrobe, tv and very comfy 6ft bed with plenty of pillows. Didn't have opportunity to use the spa facilities but this did look nice. Parking onsite is secure and included within our deal. We also had breakfast again within our deal. This was excellent with a decent choice of both fresh fruits and pastries along with the usual full English. Wouldn't hesitate to use this hotel again if in the area.

When arriving things looked good !! Went into the room and wife opened the bathroom door only for the trapdoor in the bathroom ceiling to drop down narrowly missing my wife !! Got moved to another room !! Evening meal was awful !! Was sat in the restaurant for 2 hours for a 2 course meal !! When it came it was terrible !! Burger was one of them solid ones that was tasteless !! Never again !!

I was very disappointed with the condition of the room during my stay (room 321). On arrival, I noticed the curtain rail was coming away from the wall. I didn't think much of it at first, but the following morning I was woken very early by daylight streaming into the room because the curtains would not close properly. The room also became quite stuffy overnight, but the window was screwed shut with no way to open it. When I moved the single beds together, I found old crisps, dust, and other debris underneath, suggesting the room had not been cleaned thoroughly. There was also a suspect stain on the bathroom door that required attention, and the iron provided in the room was faulty, with water leaking straight back out from the base when filled. In addition, the TV was temperamental and always displayed a "No Channels Installed" message when turned on, although I got that working myself each time with a bit of faffing around. Overall, the room felt neglected and poorly maintained, almost as though it had been used to provide spare parts for other rooms rather than being kept to an acceptable standard for guests. On a positive note, the staff were polite and apologetic when I raised these issues and assured me that my concerns would be noted. I hope the problems are addressed before another guest is allocated the same room.

We stayed at the hotel for two nights (Dinner B&B) and overall I would say that the positives outweighed the negatives. We were very happy with the staff, who were friendly, polite and accommodating. The food was good quality and portions generous - the buffet breakfast was excellent with the hot food being the best breakfast we've had in a uk hotel. Located just off the M57 motorway, with lots of free parking, the hotel looks to be a favourite with travelling contractors. On the negative side, the outer aspect of the building looks rather tired with the ambience of a soviet apartment block. The double glazed windows are also very dated and do nothing for the internal look of the rooms. The internal decor also shows signs of wear and tear with scuff marks on the walls, door frames and skirtings. The finishing on the bathroom fittings is also poor. Given that Best Western are promoting the hotel as ‘Premier Suites' with spa facilities, the overall look of the premises, internally and externally, doesn't live up to the billing. One particular niggle, was that in our bedroom, there were no bedside lamps, so if we wanted to read in bed, we had to have the ceiling led lights on which rather shone in our eyes - also the off switch for those lights was near the door to the room, which was some distance from the beds. As for the restaurant, the food quality was good, although choices on the 2 course set menu were limited. The staff are friendly and helpful, though on the first evening of our stay, service was slow as they didn't have enough staff on to meet the demand. The other issue with the restaurant and bar area, was that they constantly had a commercial radio station playing over the p.a. which we found annoying, particularly with the adverts. So if you're expecting a quiet dinner for two, you're going to be disappointed. But having said all that, it's a hotel that clearly popular with the many contractors who stay there, and they may not be too bothered about the things we found to be negatives. It was conveniently located for the appointments we had locally, so we would probably stay there again. We didn't use the spa facilities, so can't comment on those.

Lovely hotel and great staff. If I am honest looking at the pictures we were not expecting much from this hotel but I am so glad to say how wrong I was. Room was spotless and had air con, spacious and the bed was very comfy and I stay in a lot of hotels and this is rarely the case for me. Food on the restaurant was amazing and the bar was not expensive either, it is also in a very quiet location. I would like to say thank you to Amanda though as like a plonker I left my shark fan in the room that we took with us in case there was no air con, after a quick phone call Amanda had spoken to the housekeeping team who had been to our room and taken the fan to her on reception. She has even packaged it ready to be posted back as I arranged a courier for this. Thanks to the team at this hotel we loved our one night stay.

Absolutely gorgeous from start to finish.. staff were amazing .. treatments were delightful.. Prosecco brought to the relaxation suite… afternoon tea was great .. even got a little doggy bag to take home… I will be back… highly highly recommend!!

Me and my mum came for a spa day, my mum doesn't usually get chance to often with the job she does so thought we would try Knowsley Suites but unfortunately it wasn't a good experience. We got there and the reception was nice enough to tell us where the bar/restaurant is and then the food was lovely (we both had steak baguettes) I would recommend - from then on, it went downhill really. We was shown to the spa the girl told us about the rooms and facilities ect, we went to the changing room where we was then given lockers with gowns, towels and slippers in. Sadly, the gowns were dirty full of makeup/tan, they clearly haven't been washed - the towel my mum had had holes in, she asked for a fresh one and she did recieve but for hygiene purposes and service you would think there would be CLEAN towels and robes🥴🫣. My mum found a clip also in her robe which I am assuming was from the last person who had it, clearly shows they're just given to the next person in. I would also say if you're slightly a bigger person, the robes won't fit as they're quite small fittings. There is a nice relaxation room with beds and juice and water - the thermal room however the foot spas were out of use, so we didn't get chance to use them. The lounge area, again, the machine providing coffee and tea was out of use for all drinks apart from hot water - had to go downstairs to ask for coffee as there was none provided and the cups were all dirty and just left, couldn't really tell the clean ones tbh, absolutely disgusting. Pool area is nice, nice size pool and heated well - there is also a jaccuzi, well 2 but again one wasn't in use so there was only one available. The treatment itself was lovely, the girl was lovely also, felt refreshed afterwards and back feels better so thank you to her🫶🏼. Overall, I don't think I'd be returning as there was some issues; didn't really feel relaxed until the treatment - the place needs a GOOD clean and get someone out to sort the things not being able to work as we couldn't have a “full” experience. From being told it had been refurbished, I'm not quite sure if that's true, seemed very rundown. Quite disappointing really.

I used to stay at this hotel on business every few months from around 2000 to 2015 and it always offered well appointed rooms (all suites) at really good value - there was a period when Liverpool FC used the hotel too which should help give an idea of how well it was once regarded. I was back in the area for business again and thought I'd book the same hotel for old times sake, and what a mistake that was. I notice the hotel is now a Best Western, maybe that's where the issues now lie. The first room was in a terrible state and had clearly not been upgraded since I last stayed here all those years ago, the fixed wooden furniture has seen much better days, both handles on the internal bedroom door were coming off, drawers were wonky and not closing properly, the taps and mixer for the bath and shower were a disgrace, random screws were used to hold a little tiled panel closed in the bathroom with the screw sticking out at least an inch and clearly a hazard, and the carpet throughout the suite was heavily marked / stained and had clearly seen much better days too. It just wasn't acceptable and so I asked to be moved to a room in better condition, which was granted without question and came with an apology. I was given an “upgrade” to an Executive suite on the 4th floor. I have no idea what made this room be classed as an ‘Executive' upgrade as it was basically the same room as the first, it had a rather cheap looking coffee maker that I didn't notice in the first room though, maybe that's the upgrade?! The Executive room was in better condition but the in-wardrobe safe wasn't working and it still had the same fixed wooden furniture from 25+ years ago. And quite bizarrely, the floor to rooms on the 4th floor corridor is very bumpy underfoot all along the corridor, it is difficult to describe but sort of like very prominent solid uneven ripples, it is really weird! Went to the bar before dinner, there was quite a few people waiting to be served, I had to go find the barman or we might all still be waiting. Dinner was a letdown too, the young lady who seated and served me was pleasant and efficient enough but the meal itself was disappointing, the steak and ale pie was one of those individual supermarket type precooked pies heated up so I didn't bother ordering a dessert. And whilst the table next to me received their drinks that were ordered at the table, I am still waiting for mine that was ordered from the same young chap. Breakfast was the usual buffet type, it was ok. I will be back in the area often again for business, there's not a chance I will be staying here ever again though.

Honestly one of the worst spa stays we have ever had, started with the spa where no drinks available water dispenser empty benefit of doubt given waited 90 mins later and still not filled, then it actually came to the treatment the staff member was clearly new and my partners treatment was far from ideal no effort was made during the massage, forgot to cover her eyes and was also asked to get a shower before and after treatment in a freezing cold shower. After the spa we moved to the hotel and 3 rooms later as one with no hot water and a dripping cold tap then the next room no hot water finally 3rd room was bearable not a great standard as shower did not get warm but ok, then had food clearly understaffed huge waits for food and poor staff run off their feet, totally horrendous stay asked to leave with a refund was advised wasn't possible so stayed despite how crap this place is

Over all fantastic night away. We used the spa, which was lovely, staff are great and we enjoyed our treatments. Room was clean, very spacious. Bar was great, staff were lovely. Food was good. Highly recommend for spa evening.

Not a 4-Star Hotel and Definitely Not a Spa Experience We booked this spa break via Virgin Experience Days for my birthday. It was advertised as a 4-star hotel with spa facilities. Based on previous spa experiences, we expected relaxing ambience, multiple experience rooms, a pool/jacuzzi and attention to detail. Unfortunately, this stay fell far below those expectations. We arrived early after a 3-hour drive and were told we couldn't check in, which is understandable. However, we were also informed there was nowhere nearby to get food as the hotel is on an “industrial estate.” We ended up paying £7 for a very basic sandwich in the bar — two slices of loaf bread with minimal filling, a few crisps and bland coleslaw. The Biscoff biscuit served with our coffee was six months out of date (September '25), soft and clearly stale. This immediately set the tone. The hotel itself is extremely tired and poorly maintained. Duct tape was covering rips in the bar seating. Our room was dusty with cobwebs, door handles weren't properly attached, lights didn't work, and the bathroom was filthy. While the room was spacious, cleanliness and upkeep were well below what anyone would expect from a 4-star property. The included 25-minute back massages were good, although I was bruised the following day. The treatments were one of the only positives of the stay. The “spa facilities” were hugely disappointing. After being shown to the changing rooms, we were given access to just two areas: a relaxation room with beds and a sauna area with sauna, steam room and cold room. Photos online show a pool and jacuzzi, yet these were not mentioned when we were shown around. When we looked through other doors, we found small areas filled with builders' equipment and rubble. The remaining space consisted of a few hard loungers and rattan chairs. That was the entirety of the spa. There was also a coffee machine with no coffee in it. The corridors had heavily marked carpets and a musty smell throughout — no relaxing spa atmosphere whatsoever. Dinner was equally disappointing. We queued for 15 minutes just to be seated. As spa guests, we were given a restricted set menu with very basic options. It would have been far more reasonable to allow access to the main menu with the option to pay any difference. Only two young staff members were serving the entire restaurant, resulting in long waits between courses. The issue was clearly understaffing, not the fault of those working. Breakfast was not included and was offered at £30 for two (£35 if not pre-booked). After the dinner experience, we chose not to pay extra. Overall, this stay was poor value, poorly maintained and misleadingly marketed as a 4-star spa experience. It was nowhere near the standard advertised and was a significant disappointment for what was meant to be a birthday celebration.

There was mould on the bathroom ceiling. The shower had hairs on the wall, I'm guessing from the previous guest. And the towels we got had a holes in them. Other than that, it was ok for a one-night stay.

A nice quiet location and within walking distance of shops and takeaways, Rooms are spacious with a nice big bed, unfortunately let down by the lack of cleaning and maintenance We got a good deal for the weekend but feel the lack of empathy and help from manager was a let down Room 222 Hairs all over the bath on check in Previous guests hair bobble Dust all over top surfaces and other areas Windows never opened Door handles come off in hand

I was arranging a birthday weekend away for my partner and I and I chose this hotel as it was quite close to St.Helens rugby club (where we were going) and also because it had an indoor pool and the price seemed very good value! After booking I read a few negative reviews and was concerned that it would be a disappointment for my other half....I needn't of worried! The hotel is nicely placed near some main roads and no its not noisy at all when inside your room. We had a lovely suite, it was huge compared to other places we've stayed. There was a kettle and a coffee machine and you only had to ask if you wanted more supplies. The bed was comfy and seemed bigger than a kingsize. All the staff were lovely and very helpful and friendly (apart from a couple that could maybe smile a little more). Theres a petite, blonde who wears glasses (didn't get her name) in the restaurant and she is a superstar, so helpful and nothing was too much trouble. The pool was lovely and warm and we went there three times on our stay. The hotel was generally clean and tidy and certainly not as bad as some reviews have made out. The food was lovely, we had one dinner and breakfast both days. The breakfast is self-serve which I liked and plenty of cold and hot choices. On the second morning David took the time to come over to us and explain that they had been extremely busy that morning and had a chat with us about our stay, we thought this was a lovely touch and really appreciated it. We wouldn't hesitate to come back and I'm actually eyeing up a spa package for my birthday! For the price I paid I thought it was fantastic value and I loved the fact that, for a small fee, you could pay for a later checkout (subject to availability of course) which gave us a bit of extra time to enjoy breakfast, have a swim and pack up in a leisurely manner. We will definitely return!

The hotel is clean, staff are very friendly breakfast was very good excellent choice on the buffet. Rooms are very big a little tired in places but still very comfortable great to have somewhere to sit. Lounge area good this was our second visit since Christmas and we will be back soon. Food in the restaurant is nicely cooked and good quality.

Spent the morning at the spa which was absolutely gorgeous, with great ammenities, followed by afternoon tea with a prosecco in the bistro, again absolutely gorgeous, didnt leave a crum! Big thanks to Matthew who was so attentive, professional and is a credit to the hotel.

It's a lovely little place specially staff was lovely when I needed some information. But I would just love to say Connor an Lois on the bar was amazing an helpful for any needs.👏🏽

From the moment I walked into the hotel until the moment of departure. EVERYTHING was excellent Extremely comfortable and cosy Room with a Comfy bed, great Shower, Tea/Coffee making facilities, lovely and Warm. I was allowed to check in 2 Hours Early. Check in Was so quick and Easy everything was pointed out to me. All in All a fantastic experience and one that I would Highly recommend to anyone. Only interacted with 1 member of Staff. ( The Receptionist ). Who was Superb. Thank you very much for a great stay. Regards. David Maddocks.

Had an overnight stay her with my mum which included full use of the thermal suite and relaxation suite which was lovely. When then had our evening meal at the restaurant which had a good selection of meals to choose from.

Couldn't fault the place. Staff friendly, room comfortable and clean, swimming pool and spa area superb. £62 with breakfast - surely an absolute bargain

From the moment we checked in to when we checked out the staff and facilities were excellent. Friendly and helpful staff. We ate in the restaurant one evening and the food was delicious. The breakfast was the standard options of a full English along with continental options which were all fresh and tasty. We made use of the pool which whilst unmanned was clean, tidy and inspected at regular intervals. The hotel is a little out of the city centre but this suited us as I drive anyway. The hotel wasn't overly full which again suited us as I've stayed in hotels around Christmas that have been full and you don't always get to relax which certainly wasn't the case on this visit!

Lovely hotel, staff excellent with the care, especially reception staff, spa, restaurant and bar area spotlessly clean, breakfast very nice, food hot and plenty of it, scrambled or poached eggs ava on request, rooms spotlessly clean, ours was very nice and modern, would definitely book there again Check in..my husband was in Whiston hospital having an operation, we left home at 5am so once he was admitted and settled i then went to the hotel, asked for early check which they gave me but I had to pay £10 per hr extra, as I was tired I paid it which meant an extra £40, nowhere on their website does it say there would be this amount of extra charge, on my booking confirmation all it says is 'express check in/check out' incurs an extra charge but not how much, this needs to be rectified

This was a last minute decision on a bogof deal. We were delighted with the suite rooms. Incredible space. Lovely beds and bath too. Access to spa was usd and enjoyed. Finding everything in working order and clean. Breakfast was clean and bright. Always something for someone surely. I enjoyed fruit yogurt and toast. The staff were lovely friendly and helpful

Friendly prompt efficient attentive customer service. A huge room, suite, with a very comfortable bed. Cheap room, very good value for money. Delicious breakfast buffet.

Stayed here for business trip as we have stayed here before and found it fine however on this occasion the room was most definitely below par. My partners bedside draw front was loose and hanging off. We could not open the windows to let some air in as the handles /catches were broken. The flooring in the bathroom needs replacing as it was coming up in places so you had to tread carefully in case you snagged your feet and part of the flooring dipped down possibly caused by wet. instruction on how to operate the shower would be useful to avoid scolding and there was some orange limescale in the tile grouting plus the heating /air con was not working. ``On the plus side the bed was comfortable the evening meal food was fine and breakfast was very good with plenty of choice. The staff were also very pleasant and helpful and parking is free for guests staying there.

My friend and I booked a one night spa stay via Woucher. We are both severely visually impaired and was a little apprehensive about staying. We needn't have worried as the hotel staff were truly AMAZING! From the lady we met on arrival to the spa staff and those in the restaurant. They were so kind and helped guide us to our room, showed us around the spa and helpedus with reading the menu and getting food from the breakfast buffet. They weren't patronising at all. The hotel room was lovely, very clean and the beds were so comfortable. The spa and the treament we had was great, with lots of things to enjoy such as the steam room, foot spa, ice room and sauna, as well as lovely relaxation areas. All were clean and welcoming. While staying at the hotel, we asked to see the manager to tell him how much we had enjoyed it. People are so quick to complain, it's so nice to give compliments. We have such a relaxing time and all credit goes to the wonderful staff to looked after us wherever we went. Thank you all so much! We will difinitely be back.

The hotel rooms could do with a refurb, comfortable bed and pillows but the wooden furniture in our was peeling and an old sink was covered over to make a dressing table but it made the room smell like drains. The window wouldn't close and was held in place with a door stop. The decor in the room was a very low standard and the shower/taps were difficult to operate and dripped constantly also the flush on the toilet was minimal and had to be used two or three times to be effective. The main areas in the hotel were clean and well maintained. The main reception staff were friendly and helpful We ate in the restaurant on one evening and the service and food were below average and very slow considering the amount of guests using the restaurant. Breakfast was no better, poor quality bacon and sausage hardly cooked and constantly running out with a fairly long wait to be refilled, very poor cereal and fruit selection We used the spa facility twice and on both occasions the two girls on reception seemed uninterested and unwelcoming, the swimming pool, sauna and steam room were very good and were clean Male changing room was untidy with used towels left on the floor and benches The only toilet was filthy as were the floors On departure we checked we hadn't left anything and found dirt, old tablets and pen tops under the bed, clearly hadn't been cleaned for a long time Pros Hotel reception Hotel parking Swimming pool Cons Spa staff Dated rooms Restaurant Would not stay again

We came here as we had a spa couples voucher that was a birthday gift from our daughter. We were very apprehensive beforehand given what has gone on here previously and those concerns were not helped by quite a few negative reviews. On the whole it was a decent couple of hours but not one we will be repeating. We found the facilities very abject compared to many other spas we've frequented and the conditions of the toilets and showers etc were not what you would expect at a spa. There was a lounge waiting room with free tea and coffee but no cups to use, and you have to walk from the spa rooms to the swimming pool through the reception area instead of it all being in one. The treatments we had were good and very relaxing, however, in the full 30 minutes of having this done the masseuse did not speak once which I found to be very strange. The actual location might only be 8 miles from Liverpool but it's on an industrial estate in the middle of no where. We found the staff to be very pleasant and helpful but overall our visit was only average at best.

Very lovely and friendly staff. Very clean suite and had a good night's sleep. The staff went above and beyond to assist me on arrival as my daughter had become unwell in the car. A very big thank you onbour second visit and I would definately stay again.

Was given a “Buy a gift” voucher for an over night stay somewhere as a gift and wanted to visit Liverpool so we booked here. Easy to get to, ample free parking (need to register at reception). Room was very spacious and clean . The bed was a super king size and incredibly comfortable. Pillow lovely. Tea and coffee making facilities in the room and further supplies from reception if required. Roz who was on reception both the afternoon we arrived and the morning after was lovely - very helpful, informative and cheerful, made you feel relaxed and in good hands straight away. David who was in the restaurant ( we had the buffet breakfast in the morning which was delicious) was just the same, nothing was too much trouble. Would definitely stay again and recommend to others. Thank you

My friend and I arranged an overnight Spabreak at the BW Premier Suites Hotel & Spa, Knowsley on Sunday 6th July, which we were very much looking forward to. It was actually my birthday gift to my friend. Sadly our overall experience was not one that we would say we will remember with fond memories and certainly did not meet our expectations for several reasons:- - Arrived around 11.00am and went straight to Reception. We were asked to register our vehicles. Spoke with a young girl and explained we were early and were aware that check in wasn't possible at that time, to which she responded “no check in is 3pm”. At that point we asked if there was somewhere we could sit and have a drink before having lunch. She informed us of the dining times and where we could sit. - We sat in the Reception area and ordered refreshments whilst waiting for the Restaurant to open. About half an hour later a gentleman came over to ask if we required top ups (Assistant Manager-Michael). - At around 12 midday we had lunch and was served by the same gentleman. From our first interaction with Michael we found him to be very helpful, attentive, pleasant and nothing we asked was too much trouble for him. Unfortunately this is where customer service started and ended. - Whilst waiting for our lunch to arrive, we went to the Ladies. 3 out of the 4 toilets had no toilet paper in their holders. We reported this to Reception, however, an hour or so later they had not been replenished, so we mentioned it again to Reception. - Around 1.00pm, we went to Reception just to ask if we could come back at some point to check if our rooms were ready as we had treatments booked for 3.15pm. The lady on Reception said she would come and find us to let us know. At 2.00pm, we went to check and was told our rooms were ready, yet as promised the lady did not inform us. - We were also booked into a double room even though when the initial booking was made a twin room was booked and confirmed back to us. - At around 3.05pm we made our way to the Spa. We waited until our allotted time and no member from the Spa team appeared. - We went back to the hotel Reception to inform them and the lady said she would contact them and told us to go back and wait at the Spa reception. We waited long enough to realise no one was coming, so went back to Reception only to be told she couldn't get hold of anyone, yet didn't think to come and let us know. - I decided to take a walk to see if we could see any of the Spa staff. Once downstairs, I walked and stopped at a door that was ajar. Upon opening the door further, I saw a lady in the room/office and asked if she knew where the spa staff were, she directed me back upstairs and said she would get someone to see to us. Not a minute later someone appeared and soon enough we were taken for our treatments. - After our treatments, we were never asked, directed or informed as to where the other spa facilities were (ie relaxation area etc) which was part of our spa experience. We were, however, very pleased with our treatments. - At 6.30pm we went for dinner. One order was for steak and ale pie that came with chunky chips, the other order was for fish and chips which also came with chunky chips – for the fish and chips we asked for skinny fries instead, but they came with chunky chips! - The chips were inedible, overcooked and looked as though they had been either reheated or double fried – they were also crispy! We then ordered dessert. There was a choice of 3 desserts showing on the menu. 2 of the 3 that one of us wanted was on the menu, yet not available to have, so ended up having a dessert we didn't want. - On the plus side with regards to our room, we were very pleased with the Executive twin room we were allocated. We were hoping for a relaxing and enjoyable weekend, but instead, we encountered numerous problems that detracted from our experience. We chose this hotel based on its reputation for quality and service, and we were disappointed that our experience did not reflect this. We felt that had it not been for Michael who consistently went over and beyond to ensure our needs were met, our overall experience at this hotel would be totally disappointing. There overall service lacked the basic customer care one would expect from a 4 star hotel. We did send an email and received a reply from the Spa Manager, however, to date we have not even had an acknowledgment from the F&B and Reception Managers – once again showing lack of basic customer care.

Bit disappointed. First time we have been for some time to the restaurant.Staff were good but the food wasn't.Gammon overcooked,as was the chicken.Probably should have complained.We mentioned about the gammon at the end of the meal the waitress suggested a serrated knife.My wife said she needed serrated teeth.The chicken was edible but dry.Maybe wait till they get better reviews before we go again.

Hard to know where to begin so I'll start with the few positives. The staff were helpful, friendly and welcoming, the room (mini suite) was a great size, the air con worked and the bed was very comfortable. Also, the breakfast was superb. However, the overall feel was of a hotel that needed some TLC and a good clean. The tap on our bathroom basin was like a garden sprinkler. If you turned it on anything past a trickle, three jets of water shot out in different directions. The shower control was really corroded and the poor state of the mechanism meant it was difficult to control the temperature - it was either nearly cold or scarily hot. The toilet had a laissez faire approach to flushing - sometimes it would, sometimes it wouldn't. The bathroom door handle gave the impression it may part company with the door at any moment. The room had been refurbished but it looked like snagging hadn't been done so lots of bits of unfinished caulk, sockets not feeling terribly secure etc. There were two lamps in the room - one next to bed, one on the other side of the room! Imagine our excitement at discovering the one away from the bed was on a round pin plug plugged into a round pin socket and it didn't work … There was no overhead light in the bedroom (although there was a switch) so you needed to grope your way to the bedside lamp to get any light. Several switches seemed to serve no purpose whatsoever. There was no fridge in the room and minimal supplies for making tea and coffee (minimal in that there was no coffee provided, only tea bags!) The wardrobe door hinge was faulty and this felt like an accident waiting to happen as it dropped down when opening so could easily injure a foot - then it wouldn't stay open and swung quite freely so could bang into you. The pillows were in a class of their own - who knew you could hew pillows out of granite? Cricked necks all round. The carpets in the corridors and in the bar/dining room needed a good clean and a decent vacuum. The same crisp crumbs were in place for the entirety of our stay (Saturday to Monday). I could go on but you get the idea. Such a shame as the place gas the potential to be really pleasant - just wants a bit of time, money and effort put into it. As I said at the start, the staff are super - obviously doing their best without much support from head office. We won't be returning.

I need to preface this review to try to ensure that it's then read in the appropriate context. There will be criticisms and congratulations, facts and opinions. It's important that as a reader, you understand the differences. Similarly, it's also important to understand that in the context of a chain hotel, not everything you see or come across is within the direct control of the on-site management. Some decisions will be made at a group level and the local manager will be told 'this is what we're going to do...'!! We were only there from 3pm Saturday to 11am Sunday so we didn't get to experience everything available and in addition to my comments above, this also means that there's little point bringing some things up at the time because the management simply won't have the time or staff availability to fix everything that might come up - be reasonable! Also - when you run a hotel - you can't possibly have time to check every detail of every room every day - so if people don't tell you when something is wrong, you can't fix it!! Here we go... We chose The Suites on a balance of location and price. We were going to see Bruce Springsteen at Anfield and hotels closer to the venue were charging typically three times the price we paid for The Suites! On the subject of location, it is literally seconds from Junction 4 of the M57 and before you start to think 'noisy...' once you're inside the building, you'd never know!! Our room in particular (4th floor, Executive Suite) was super-quiet - not only from outside noise but also inside too! I've stayed in plenty of hotels where the people above or next door only had to move and you knew about it. Not here!! We'd pre-paid so check-in was very rapid and with a quick scan around the foyer, pretty much everything we would need during our stay was readily obvious and easily to hand. There's 'casual' dining in a few places surrounding the foyer and a dining room beyond the bar. Staff were always on hand and very informative of anything we needed to know. The rooms are beyond locked doors (your key card opens them) and there are other facilities in various directions which - as I've said - we didn't have time to explore. Our room was spacious and well set out. I didn't take my own photos - they'd only show what the website ones show - so my photos concentrate on details. In the corridor, you'll notice that each room (and each room is a suite!) that there's a full-height, multi-pane window next to the door. This, I find a bit strange and I'll explain; once in the room (and you first enter the office/sitting area) you see that there's both a net and a curtain at this window. If you don't close the curtain, anyone in the corridor can see straight through your room!!! The bathroom is off that area too so No 1 job upon arrival - close that curtain!! That part of the room is very well equipped - no two ways about it! There's the usual tea and coffee making equipment, an abundance of power points (most of which include both USB A and C - nice touch!!) a desk, a chair, a sofa, occasional table, a fridge inside a cupboard, assorted lighting - it's really a mini-living room. Beyond that, the bathroom and bedroom. Again, the bedroom is well-appointed with a huge (and comfortable) bed with probably the best pillows we've ever found in a hotel (large and firm) plus cushions, two dressing areas, a double wardrobe with an iron, ironing board and a safe inside. Elsewhere, a large mirror, larger TV, VERY effective double glazing (opening window) with (not quite total but very effective) blackout curtains. The bathroom is fully tiled with toilet, inset basin, shower over bath (with a rigid, hinged screen) which was nice to find as baths in hotels seem to be quite scarce nowadays. I've seen reviews which describe The Suites as 'dated' and I can see why but what isn't obviously considered is that the furniture and fittings do appear to be very high quality. Most things seemed to me to be real wood (not Weetabix!) and consequently, they're going to have a far longer service life and for sure, all the doors and drawers etc were in very good condition and certainly in no need of replacement. One thing that would bear improvement would be some ventilation on the fridge cupboard. There's nowhere for the heat from the condenser to escape so the cupboard heats up quite badly which will in turn make the fridge work harder. On the subject of 'oddments' there were a few light switches which didn't appear to do anything. No matter what we had on or off, they had no apparent effect. I can't say any more than that. I've seen report criticising the general cleanliness and sadly, I have to agree. This is actually more apparent when you study the photos than when you're actually there but then we were quite busy so we weren't going round looking for faults - they had to stand out. The A/C inlet vent was very dirty and if you had any sort of dust allergy, that could be a big deal. I noticed a generous accumulation of dust on the base of the bedside lamp. The carpet in our bedroom was quite grubby. There was someone's discarded dental floss under the bathroom counter and the bathroom in general hadn't been well cleaned at all. These are all apparent in the photos and going back to my comments about management responsibilities, guys, you have some work to do here! The state of the room decoration in general was abysmal! Whoever did it certainly shouldn't have been paid and possibly should have been shot! Whoever allowed this to stand should also have been fired - it's rubbish!! It's like it's not finished but they're not coming back. There's no 'cutting in' they've just missed all the edges by about half an inch yet at the same time, manage to paint fixtures and fittings which shouldn't be painted. There's wall paint splashed on the ceiling and woodwork, someone really went to town with the caulking gun - except it's totally the wrong colour and in the bathroom, looks like it was applied by a chimp with a hangover! The bathroom tiling is an abomination in several places with raw edges left which should never be. As I mention above, the sealant is poorly applied, there's a tap top cover missing and the bath plug isn't attached to the chain. Someone has seen these issues nearly every day and either hasn't seen fit to report them or they just haven't been addressed. Not good! The photos can explain the rest. Now then.... my other half has complex dietary requirements which can make eating out 'quite challenging' for us and anywhere we choose to go. Not at The Suites!! This was real food, prepared and cooked by a real Chef (not just unpacked and reheated) who genuinely understands what he's (or she's) working with. The menus are very clearly presented and all the staff we came into contact with were super helpful, very accommodating and really knew their stuff. As a result, we had a great choice and when our food arrived (and very timely it was too!) it was excellent in every respect! Again, I've seen other reviews which criticise the breakfast. I have to contradict them - ours was outstanding! What for us has become the basics (gluten-free bread and milk alternatives) were all on hand with no fuss. Again, the menu was superbly clear and the choice was far from restricted. I won't go into small details) well, not many anyway) but this was very definitely the best hotel breakfast in quite some time!! It's a buffet - not the cheapest but it was worth every penny and in so many ways! It was 'real' bacon, nicely cooked and thick cut (the European stuff always looks so 'manufactured'). Quality sausages - not the 'may contain meat' variety. Choice of breads, G/F hash browns - (cooked to perfection I might add) and the stand out for me - because this is how I measure a hotel breakfast - the best baked beans I've had away from home. In all, absolutely great!! Oh, and it was ALL HOT all the way through - and that's unusual in my experience. At this point, I need to make a fuss about the staff because everyone we came into contact with was absolutely excellent and it was never hard to find anyone to speak to. There's on young lady who I will make a big deal about - unfortunately we didn't get her name but if you meet her, you'll know because she is simply awesome in her job!! Very petite lil blonde girl with big glasses - don't let her leave - she's priceless!! So, there you have the good and the bad. There's improvement to be made and work to be done. There's some great things and some fantastic staff. Value? Very good! Will we stay again, absolutely!!!

The shower in our room was a real issue, it didn't go cold at all, just blistering hot water with no way to adjust it to a comfortable temperature. That's not just inconvenient, it feels like a safety concern, especially if someone wasn't paying attention. The rest of the stay was fairly average overall. The room itself was smaller than what we've come to expect from similar hotels, which made things feel a bit cramped. We chose not to eat at the hotel restaurant and instead went across the street to try the food at another hotel. That turned out to be just okay as well nothing memorable, but it did the job. Not a terrible experience, but not one I'd go out of my way to repeat either.

One night stay over Easter holidays. Checked up at 3pm, easy check in. Only 1 form to full in, but make sure to register car registration for car park. Room was huge, and tidy. We had a twin suite. My son was impressed we had 2 tvs! We used the swimming pool multiple times. It was open until till around 9pm in the evenings and back open at 7am! Nice and clean, towels provided. Only one jacuzzi was working, but it was quiet so never had to wait to use. We decided to eat in the restaurant. We hadn't pre booked, but didn't have to wait. We ate at 5:30pm as my son is 6 and was hungry after swimming, it was nice and quiet and the waitresses/waiters were great. Nothing was too much trouble. Our only problem was it was quite noisy all night, people playing music, it kept us up quite a lot. This isn't the hotels fault, just other inconsiderate guests. We went down early for breakfast, there was plenty of choice and all lovely and fresh. Again, nothing too much trouble.for the staff. Check out was 11am, which was great as it meant we could have another trip to the spa before going home. Overall a brilliant stay, and we will definitely be back!

Rather disappointing visit unfortunately. All rather tired and dusty we also encountered a number of things that don't work or can't be repaired. Our bedside lamp wouldn't work, also the shower seemed impossible to work out how to use it. The pool was closed for two days which was a shame as that was one of the main reasons we chose it. Also out of the two Jacuzzis one was taped off as not working but the other one that was meant to be working wasn't!! Room wasn't tidied up over the two days we were there and we had to call reception so we could have some tea bags etc. Restaurant seemed over stretched in the evenings for the amount of staff working. Also the hotel is located on what appears to be an industrial estate. Suffice it to say we won't be heading back.

Was really disappointed. The bathroom sink had hairs in it Our room was dusty . The toilet didn't flush properly. I had a hair in my egg at breakfast. Never again would i go back over all the hotel felt dirty.the lift was broken .never saw any workman looking at it to fix it