Executive Residency by Best Western Philadelphia-WillowGrove

good stay best for long term stay

Horrible experience - unprofessional staff. Horrible smell of cigarette smoke in the rooms and hallways. Complained about the smell, but they had no solution - I had to keep my windows open to breathe properly and live there. I chose that hotel trusting Best Western standards and due to low price. But, after checking out and paying all the balance and getting the receipt, the hotel charged my card another 20 dollars next day. No email, no message, no explanation. I just found out in my credit card statement. I called the hotel number and no one picked up the phone. They will just charge your credit card for random amount and not pick up the phone. The Best western needs to change the management to professional and honest people. I even told them to switch on the fan in the hallway to get rid of the smell but no one cared. My window had a stopper so I could not open it completely. The carpet was dirty and smelled of dust. I specially asked them to vaccum it one day and then I vaccumed it other day myself. I also cleaned the table with disinfecting lemon scent wipes and cleaned the shelves with it so that the room smelled better. The room was poorly maintained and there was no bathroom mat or a place to keep the soap in the bathroom. I tolerated all this due to low price and they still charged $20 after checking out without any explanation. Horrible and unprofessional!

Immediately walking in it was clear that they only changed the sheets and did nothing else. The lamp was visibly broken, the carpet was covered in crumbs and had earrings etc left on it, there was mystery residue on the wall behind the bed, burnt food residue left on top of the stove, small red stains on the bed sheets, and smears on the bathroom door including a dried up brown blob. We left the room immediately and spoke to the person at the front desk, who seemed very understanding and directed me to get a refund through the booking provider, and said that the hotel would approve it. It was midnight and we needed to find a new place to stay, so we weren't able to do that immediately, the hotel is now refusing to honor that agreement. Avoid the stress and other people's bodily fluids and stay somewhere else.

A wonderful hotel. Includes a wonderful, helpful staff. To bad there is not a breakfast and pool. Oh well, sometimes you can't get everything.

Excellent room with full kitchen. Very clean. Bed was at a very comfortable height, easy to get in and out of. No noise problems during my stay. Only has a very modern shower, no tub. Google had no problem finding it. Excellent work area (desk, chair, etc.). Disappointed that it did not have a free breakfast. But I knew going in that it did not offer that so I guess I should not be disappointed.

I had stayed 9 nights and up to that point had no problems. I reserved through Agoda except for one night when the desk person whom I presumed was the GM offered me the same rate. The next night the desk clerk offered me the same rate but I reserved through Agoda again. When the weekend approached I saw that the room type that I needed was not available. I went to the front desk at 1:00 am and, again, the man whom I think is the GM was asleep in a chair with ear buds in. I called out a few times. When he heard me finally he jumped up and asked if I was checking in. He saw me everyday and knew me well enough yet he was disoriented. His breath was strong with the smell of alcohol. I told him my issue and he said that he would offer me the same rate for the next 3 nights that I had been getting with Agoda, but he told me to come back in the morning. I wanted to pay right away to secure the room. He stared at me and asked how long I was going to stay. I told him maybe weeks. He immediately reneged on his offer and told me that he could not offer me that rate on the weekend. I was baffled why he had seemed so accommodating at first and then switched up on me. I protested. He got angry, waved his hand in my face wildly and told me that he had NO rooms. I accused him of being drunk and he looked alarmed. I cannot believe that this unacceptable behavior could occur in a so called professional environment. I didn't have a problem with not getting the better rate. I was horrified that he was so volatile and lied to my face after promising me that I could stay in the same room at the Agoda rate. Otherwise the housekeepers were very nice and the room was immaculate. Subsequently someone identifying themselves as "the owner" responded on another travel site accusing me of being the problem and refusing to address my issues. Here is my edited answer to that:The following is an edit after reading the response from the "owner":If I have identified the staff member named in my review wrongly I apologize for that. The business card on the desk was for GM Jeet Gandhi and there were only 2 people that I encountered there the whole stay. The man with whom I had the issue I did indeed see almost everyday, and I believe it WAS everyday. A housekeeper identified him as "the boss". In any event, the person in question did behave as I reported. None of your employees need to be protected from me. It seems that the guests are the ones who might be harassed and threatened. I engaged with many of the housekeepers and they would tell you that I was hospitable even under the circumstances. I believe that you are circling the wagons to avoid admitting the truth and possibly calling out your own family member? I must say it is not a good look to threaten me when there was a serious breach of Best Western hospitality and professionalism on the part of your hotel and front desk person, whatever his title or position. I know what I know. That place reeks of pot from the time one gets out of his car. It hit me in the face every time I entered the lobby and continued in the elevator, and through the halls of my floor. You can do as you wish or may, but you still have a problem at your property and hotel family. You may want to address that as forcefully and with the same determination with which you threatened me, a peaceful guest and good customer.

The first floor smelled like urine. My floor smelled of pot. The side door was always propped open, so poor security. Only half the channels on the TV worked (something wrong with the service). People would smoke right next to the entrance door and side door, so the smoke would waft back into the hotel. Room was relatively clean, but honestly didn't look too much into it. Cops showed up twice to the hotel, not sure why. I will never stay there again.

Booked three rooms at Best Western Executive Residency in Willow Grove PA (actually Horsham)) for our family for Thanksgiving. Two of the bathrooms were visibly dirty with hairy towels in one, as if not cleaned at all. One had weird brown stains on bed headboard and adjacent walls. All of us smelled (cigarette?) smoke in the rooms and halls. Loud repetitive 3AM (drunken?) shouting and banging sounds made it hard for most of us to sleep. Checked out immediately after 1st night of a 3-night stay. The GM would not provide a refund for the unused nights, contradicting the stated 1-night fee cancellation policy, which any decent hotel would have waived in light of the poor conditions. Their "gesture of apology" was a discount for a future stay at this same place, that we clearly would never use again. Best Western corporate customer service sounded sympathic, but did absolutely nothing to help. We only stayed here because we had booked at another BW, that closed unexpectedly, and they delayed for weeks in informing us until it was too late to reserve anything with better reviews.

Please do not stay here. The hallways are smokey, the rooms are not very clean, towels were dirty and the furniture (desk chair) in my room was broken. The only response by management was to offer a free bottled drink. It must be a very busy place but it needs a real refresh.

Check in was easy but my bank notified me that they charged me twice. Still waiting on my money, it's been 4 days. Staff was friendly and chill, I will say that. The room from first glance looked cleaned but turned out to be fairly dirty and the remote was rather sticky and the air inside was just a weird kinda smell. There is a side door to the building that won't close fully so that's a concerning security risk I would like to mention. It was always open. 24/7. Also the walls are thin so I had the privilege of hearing a couple arguing for 2 nights straight. Laundry is $3 to wash, $3 to dry. Unfortunately. I will say the shower was pleasant, though if I were you I would bring your own body wash and shampoo as mine was empty. Overall not completely terrible, but not good either. I wouldn't stay here again unless I had to.

Great stay!... The room was clean and comfortable, and the staff was incredibly friendly and attentive. The location of the hotel was perfect, close to many attractions. I appreciated the complimentary Water. Will definitely return!..

I've stayed at the Executive Residency last week with my girlfriend and had a nice stay. I liked my room and the bathroom looks really good and clean. Also the sundry shop is loaded with good things for breakfast so that saved me a trip. Nice fire pit outside we used at night. Overall I'll recommend this hotel to all of my friends and family.