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Chocolate high tea Stamford Plaza hotel! I had a booking for the chocolate high tea for at least six weeks and two weeks before it was the due date I was told The chocolate high tea did not exist for that date even though I had spent about 45 minutes in three phone calls with a staff member organising everything for that exact date. For a 5 star hotel there incompetence is astounding. Do not trust a booking with this hotel and I wouldn't trust a booking even with accommodation. I do not recommend high tea at this hotel ever in fact I do not recommend this hotel for anything!
Dear PaulaH840, Thank you for taking the time to share your experience. We sincerely apologise for the frustration and disappointment caused by the confusion surrounding your Chocolate High Tea booking, particularly after the time you had already spent arranging the reservation. We understand how concerning it is to receive conflicting information regarding a booking that had been organised well in advance, and we regret that your experience did not reflect the level of service expected from Stamford Plaza Brisbane. Your comments regarding the booking process and communication are taken seriously and highlight areas where greater consistency and clarity are essential. We are very sorry that this experience has affected your confidence in our hotel and appreciate you bringing your concerns to our attention. Best Regards, Jeremy Harding General Manager
A truly lovely experience to stay here in the best Riverside location. Very comfortable homely rooms, excellent service and beautiful surroundings. Love coming back :)
Dear Astrid V, Thank you for your wonderful review and for continuing to choose Stamford Plaza Brisbane. We are delighted that you enjoyed our riverside location, comfortable rooms, attentive service, and beautiful surroundings. It is especially rewarding to know that you love returning to stay with us. We sincerely appreciate your kind words and look forward to welcoming you back again for another memorable visit. Best Regards, Jeremy Harding General Manager
Beautiful elegantly decorated, comfortable, clean rooms. Bed was amazing and the view ! Location is so central. Staff go out of their way to help you. Breakfast is just wonderful with everything you can think of ! Stocked mini bar also in your room. Undercover safe parking too. Love the Stamford Brisbane. Highly recommend ⭐️⭐️⭐️⭐️⭐️. In our view !
Dear Paula F, Thank you for your wonderful review and recommendation. We are delighted that you enjoyed the elegant and comfortable accommodation, beautiful views, central riverside location, and our breakfast offering. It is especially pleasing to know that our team's attentive service contributed to such an enjoyable stay. Your kind comments about the cleanliness, comfortable bed, convenient parking, and overall experience are sincerely appreciated. We look forward to welcoming you back to Stamford Plaza Brisbane for another memorable stay. Best Regards, Jeremy Harding General Manager
Love the location & hotel in general as we have stayed numerous times before. Onsite parking fees (now $50 flat fee) and breakfast quality & options let the experience down. I will be considering other hotels in future for a better 5 star experience
Dear Venture20110825418, Thank you for continuing to choose Stamford Plaza Brisbane and for sharing your feedback. We are pleased that you continue to value our location and the hotel overall. We are sorry that the parking fee and breakfast experience did not meet your expectations on this occasion. Your comments regarding breakfast quality and variety are particularly important to us and will be shared with the relevant teams as we continue to review opportunities for improvement. We greatly value your previous stays with us and hope to have the opportunity to provide you with a more consistent and enjoyable five-star experience in the future. Best Regards, Jeremy Harding General Manager
We had a wonderful overnight stay utilizing the staycation package. The room was really comfortable and the bathroom was huge. We especially loved the view! Parking onsite was included and was really a bonus. Breakfast was also plentiful and varied. We did so much walking as the weather was perfect. Highly recommend!
Dear Giangurra, Thank you for your wonderful review and recommendation. We are delighted that you enjoyed your staycation at Stamford Plaza Brisbane, particularly the comfort of your room, spacious bathroom, beautiful view, and the convenience of onsite parking. It is also pleasing to know that you enjoyed the variety of our breakfast offering and were able to make the most of the perfect weather and our central riverside location. We sincerely appreciate your kind feedback and look forward to welcoming you back for another enjoyable stay. Best Regards, Jeremy Harding General Manager
The room was excellent: clean, fantastic view, large, good bed…The bathroom was a ballroom, clean, large, douche, bad, everything you needed in a very nice setting. At the reception: they did what was expected, but i was used, in Australië, that their is more hospitality. We arrives early in the morning and had to pay for our coffee, while breakfast still was open. (In an other hotel they offered us breakfast for free and did everything to get us room ready before 2PM). In Stamford Plaza Brisbane, we had to wait till 2 PM to go to our room. But I would go back! Great view, Great room, Great location! Good price! The service could be more friendly.
Needs a complete overhaul or renovation. Breakfast is average at best and atmosphere in La Boca is like a RSL. Bedrooms needs harder beds and bathrooms needs updating. mini bar fridge is from the 1990s.
Dear Fraser K, Thank you for taking the time to share your feedback. We are sorry that several aspects of your stay did not meet the standard you expected from Stamford Plaza Brisbane. Your comments regarding the condition of the guest room and bathroom, bed comfort, in-room facilities, and the breakfast experience at La Boca have been noted and will be shared with the relevant teams. We remain committed to maintaining the high standards expected of our hotel and continually reviewing opportunities to improve both our facilities and guest experience. We appreciate your constructive feedback and hope to have the opportunity to provide you with a more enjoyable stay in the future. Best Regards, Jeremy Harding General Manager
Great location by the river - has a rich and old world feel- rooms are spacious and very comfortable with all that one may need. The view from the river view rooms was superb
Dear Brijraj5, Thank you for sharing your wonderful feedback. We are delighted that you enjoyed our riverside location, the distinctive old-world character of the hotel, and the spacious comfort of your room. It is especially pleasing to know that the superb river views added to your experience. We truly appreciate your kind comments and look forward to welcoming you back to Stamford Plaza Brisbane for another enjoyable stay. Best Regards, Jeremy Harding General Manager
Stay was disappointing. The hotel's lobby had a funny smell. Reception couldn't explain well enough what we needed to know. Parking that we booked and paid for at the time of booking was unavailable. We were handed a map and provided with a misleading info which led to us parking on the street and paying again. Because of the parking issue we lost 40 minutes which in turn made us late to our function. I booked a room for a couple but we were give a room with 2 single beds, tiny old Tv with only free to air channels- no smart function hidden in a cupboard, and no usb ports to charge devices . I liked the spacious bathroom and bath tub. Not sure why we were charged slightly more for our stay then what the price on booking.com was as we haven't used the mini bar.
Dear Gabi H, Thank you for taking the time to share your feedback. I am sorry to learn that several aspects of your stay did not meet expectations, particularly the arrival experience, communication at reception, and the difficulties surrounding your pre-booked parking. We understand how frustrating it must have been to lose valuable time and incur an additional parking cost before your function. I also regret that the room configuration and in-room technology did not suit your needs. Your comments regarding the television, charging facilities, and the information provided at check-in have been noted for review. I am, however, pleased that you found the bathroom spacious and enjoyed the bathtub. We are also sorry for any confusion regarding the final accommodation charge compared with your booking confirmation. Our team would be pleased to review the booking details and charges directly to ensure these are clearly explained. Thank you again for your constructive feedback. We remain committed to improving the guest experience and hope to have the opportunity to provide you with a more enjoyable stay in the future. Best Regards, Jeremy Harding General Manager
I have stayed at Stamford Plaza Brisbane for attending a wedding dinner nearby. This is my first visit to Brisbane. My experience is amazing. The staff are very friendly and have provided me with very efficient service. I am very happy with the cleanliness and quiet of my room. I also enjoy the beautiful river view. In my early morning adventure I have been to Kangaroo Point bridge, City Botanic Garden and Sunday market all within a very short walking distance. A great selection and quality of full Buffet breakfast is offered in my booking with one dollar extra. My stay at Stamford Plaza is over my expectation. I would say thank you for this happy experience. I will come again next visit.
Dear Yuet L, Thank you for sharing such a wonderful review of your first visit to Brisbane and your stay at Stamford Plaza Brisbane. We are delighted to know that our friendly and efficient service, the cleanliness and tranquillity of your room, and the beautiful river views all contributed to an experience that exceeded your expectations. It is also wonderful to hear that you enjoyed our convenient location, with Kangaroo Point Bridge, the City Botanic Gardens and the Sunday market all within easy walking distance. We are pleased that the selection and quality of our full buffet breakfast added further enjoyment to your stay. Thank you for choosing to stay with us while attending the nearby wedding celebration. We greatly appreciate your kind comments and look forward to welcoming you back on your next visit to Brisbane. Best Regards, Jeremy Harding General Manager
Wonderful weekend experience at the Stamford; lovely room, river views, and an excellent buffet breakfast. Highly recommended!
Dear boyfmbrisbane, Thank you for your wonderful review and recommendation. It is a pleasure to know that your romantic city getaway was such an enjoyable experience and that you appreciated your room, the beautiful Brisbane River views and our buffet breakfast. We are delighted that your weekend at Stamford Plaza Brisbane was so memorable, and we look forward to welcoming you back for another special stay. Best Regards, Jeremy Harding General Manager
Spectacular hotel, beautiful location, large, clean and well-equipped rooms, huge and delicious breakfast. We only stayed for two nights with the family, but we gladly would have stayed longer!
Dear Monta100, Thank you for your wonderful review. It is a pleasure to know that you and your family enjoyed our beautiful riverside location, spacious and well-appointed rooms, cleanliness and generous breakfast selection. We are especially pleased to hear that you would gladly have extended your stay. Your kind words are greatly appreciated, and we look forward to welcoming you and your family back to Stamford Plaza Brisbane for another memorable visit. Best Regards, Jeremy Harding General Manager
Location was good, the room was very nice with a great view of the river and bridge. Large bathroom with fantastic water pressure. Everything was very clean. Nice hotel to stay in. Great breakfast. We had a peaceful and relaxing stay. Friendly nice staff.
Dear Michelle B, Thank you for your wonderful review. We are delighted that you enjoyed our convenient location, your comfortable room and river views, as well as the spacious bathroom and excellent water pressure. It is especially pleasing to know that you found the hotel very clean, enjoyed our breakfast, and had a peaceful and relaxing stay. Your kind comments regarding our friendly team are also greatly appreciated. We look forward to welcoming you back to Stamford Plaza Brisbane for another enjoyable stay. Best Regards, Jeremy Harding General Manager
Mixed feelings. Visited this hotel in the 90s & it was the height of elegance. Sadly I feel it has not been kept up yet has massive potential. Bathroom big & lovely yet all sink/bath plugs broken. Beds comfy yet blocking entry to wardrobe( physically over the door). No ceiling lights in the room, only lamps - bizarre. Feels like it needs a massive injection of funds & love. Room service virtually stops at 9pm , after that 3 food items are available. A $30 wine bill charged at $136.00 and then to argue it. Sir Stamford Raffles would roll in his grave however the actual location and bones could become something incredible instead of a forgotten remnant. I have also stayed in the Stamford Hotel in Melbourne & it is in the same time warp/predicament. Have also stayed at Raffles and it is INCREDIBLE. I know the 2 companies are not related but please take a leaf from their book. Some staff were awesome, some hopeless. Kudos to the bellboy. I write this to hope that someone somewhere sees the huge potential in this hotel one day & for the now I guess it is quite cheap for its amazing location and views.
Dear Pineapple766, Thank you for taking the time to provide such detailed feedback. We appreciate your recognition of our excellent location, views, comfortable beds, spacious bathrooms, and particularly the service provided by our bell team. I am sorry that several aspects of your stay did not meet expectations. Your comments regarding the condition and functionality of the room, access to the wardrobe, lighting, limited late-night dining options, and the inconsistency in service have been shared with the relevant teams for review. I am also particularly concerned by your experience regarding the wine charge and the way the matter was handled, as we expect billing queries to be addressed accurately and professionally. We value your observations regarding the hotel's presentation and potential. Maintaining and enhancing the guest experience remains an important focus, and feedback such as yours helps inform where attention is required. Thank you again for your candid comments and for acknowledging the strengths of the property alongside the areas requiring improvement. We hope to have the opportunity to provide you with a more consistent and enjoyable experience in the future. Best Regards, Jeremy Harding General Manager
On check in Sunday 9th I was horrified to see such a messy / untidy collar presentation on the staff members uniform. I thought that if this is how the staff dress what am I in for. Surely you have standards or even mirrors where staff can check their look before greeting the guest… Or even staff to staff check. The empty tissue box ( note there was only about 12 at the start of our stay ) was not replaced with the room service on Monday. The shower Tuesday morning went hot, cold, hot, cold for the entire duration of my shower. The toilets in foyer are a discrace, I will be posting the pictures on Trip Adviser. Perhaps some garden maintenance or even some garden near the restaurant would soften the area, at the moment it's just dirt. Overall I feel the hotel is very tired…
Dear Karen C, Thank you for taking the time to share your feedback following your recent stay. I am very sorry that several aspects of your experience fell short of the standards we aim to provide. Your comments regarding the presentation of our team member on arrival, the replenishment of room amenities, the inconsistent shower temperature, and the condition of the foyer restrooms are concerning and have been shared with the relevant departments for review and corrective attention. We also appreciate your observations regarding the presentation and landscaping of the hotel, as feedback such as yours assists us in identifying areas where further improvement is required. Please accept my sincere apologies for the disappointing impression these matters created during your two-night stay. We remain committed to maintaining high standards of presentation, comfort, and service for all our guests. Best Regards, Jeremy Harding General Manager
Fantastic location, close to buses, train and ferry service. Huge choices for dinning out. House keeping was a disappointment, had to follow up on several occasions for toilet paper, teabags and milk.
Dear Inspire35542616318, Thank you for sharing your feedback. We are pleased you enjoyed our convenient location and the excellent access to public transport and nearby dining options. I am sorry, however, that our housekeeping service did not meet expectations and that you needed to follow up several times for essential room supplies. Your comments have been shared with our housekeeping team to reinforce the importance of consistent room servicing and timely replenishment. We appreciate your feedback and hope to have the opportunity to provide you with a more seamless stay in the future. Best Regards, Jeremy Harding General Manager
Great experience from room to restaurant. Location is amazing and facilities well managed. We would return for a couples stay.
Dear Matt D, Thank you for sharing your kind feedback. We are delighted that you enjoyed your room, dining experience, our location, and the well-maintained facilities. It is wonderful to know that you would return for another couples stay, and we look forward to welcoming you back. Best Regards, Jeremy Harding General Manager
Location on the Brisbane River is wonderful. Walkways into the City & Botanical Gardens! Transport, bus, ferry, train close by.
Dear Margaret K, Thank you for your wonderful review. We are delighted that you enjoyed our Brisbane River location and the convenient access to the city, Botanic Gardens, and nearby transport options. We appreciate your recommendation and look forward to welcoming you back to Stamford Plaza Brisbane. Best Regards, Jeremy Harding General Manager
Romantic anniversary trip to Brisbane! As old as this hotel is we keep coming back, the staff keep it very well looked after and the views are to die for. Plentiful buffet breakfast. Amazing views of the Brisbane river ;)
Dear Boni22, Thank you for your wonderful review and for continuing to choose Stamford Plaza Brisbane. It is a pleasure to know that our hotel's timeless charm, well-maintained surroundings and beautiful Brisbane River views made your anniversary stay so memorable. We are also pleased that you enjoyed our plentiful buffet breakfast and the attentive service provided by our team. Your continued support means a great deal to us, and we look forward to welcoming you back for another special stay. Best Regards, Jeremy Harding General Manager
Story Bridge Suite was lovely with a beautiful view. Excellent service from the concierge, he remembered my name every time we passed the desk. Would definitely stay again.
Dear Curious23642649168, Thank you for your excellent review. It is wonderful to know that you enjoyed the Story Bridge Suite, its beautiful view and the service provided by our concierge. Your kind comments regarding the personalised attention you received are greatly appreciated and will be shared with our team. We look forward to welcoming you back to Stamford Plaza Brisbane for another memorable stay. Best Regards, Jeremy Harding General Manager
Fantastic location, though not the closest hotel to most of the City Highlights, it has a fantastic view of the river and Bridge and I was there for work, which was only a few buildings down. The restaurants close by (and with room service) is pretty expensive, but there are cheaper options, which I chose, so I can't speak on the quality of the 'good' places to eat, so I'm sure they're worth the money. The tech in the rooms are a bit dated, I've been to many small motels on the side of the road that offer better TV viewing options, if thats what you need. Otherwise, it is a beautiful room, with a real feeling of luxury and the staff were friendly and helpful, I got a great corporate rate that included breakfast, so for the cost, it was well above an average hotel stay.
Dear Cameron S, Thank you for sharing your detailed feedback. I am pleased that you enjoyed our riverside location, beautiful views, comfortable room and the friendly, helpful service provided by our team. It is also wonderful to know that your corporate rate and included breakfast offered excellent value during your business stay. We appreciate your comments regarding the in-room technology and dining prices. Your observations are valuable as we continue reviewing opportunities to enhance the guest experience while maintaining the comfort and sense of luxury you enjoyed. We look forward to welcoming you back to Stamford Plaza Brisbane. Best Regards, Jeremy Harding General Manager
Defanitly not 5 star, hotel was ok, have definitely stayed in better, staff absolutely boring and very rude. Booked for 4 ppl only 2 of everything, phone did not work and 1 tiny teeny thing of milk for 4 ppl, absolutely hideous, so many better hotels around.
Dear Natasha J, Thank you for sharing your feedback. I am very sorry that your stay did not meet the standard of service and hospitality expected at Stamford Plaza Brisbane. Your comments regarding the conduct of our team, the incomplete room setup, the telephone fault and the limited room provisions are concerning. A reservation for four guests should have been prepared accordingly, and assistance should have been provided promptly and courteously. Please accept my sincere apologies for the frustration and disappointment caused. Your feedback will be reviewed with the relevant department leaders so that these service and operational shortcomings can be addressed. We remain committed to providing every guest with a welcoming, comfortable and professional experience. Best Regards, Jeremy Harding General Manager
Absolutely not worth the hype of the name. 3 friends and I stayed for a night out in the city. Phone in room didn't work; air con hard to operate and not cool; bathroom sliding door near impossible to lock; room not ready on time (2pm) and no call when it was, despite them saying they would; needed to make 2 visits to reception to get the correct amount of towels and waters etc; DB's rather than QB's which for an up market place I felt was poor; brekky options ok, but many food containers empty and not replenished; food under temperature; lovely river views though; good concierge upon arrival. Would not stay again!
Dear Gunnygirl50, Thank you for taking the time to provide such detailed feedback. While I am pleased that you enjoyed the river views and received a positive welcome from our concierge, I sincerely apologise that several other aspects of your stay fell below expectations. The delay in preparing your room, the absence of the promised follow-up call, the telephone and air-conditioning issues, the bathroom door difficulty and the repeated need to request sufficient amenities are not reflective of the experience we aim to provide. Your concerns regarding the breakfast replenishment and food temperature are equally important. These matters will be reviewed with our Front Office, Housekeeping, Engineering and Food and Beverage teams. We appreciate your candid comments, which will assist us in strengthening our service delivery and attention to detail. Best Regards, Jeremy Harding General Manager
Beautiful site on North Bank of Brisbane River adjacent to the Botanical Gardens. old original building of the hotel has great atmosphere and charm in lobby and lounge. only a short walk away from a number of excellent restaurants, and the city centre shopping facilities. great view of the city and bridges from the rooms. Staff all excellent, gracious and helpful. Restaurants on site very good, but music a little too loud for us. We had a twin double bed room, good air conditioning and beds firm but very comfortable; we slept well. Hotel soundproofing very good. My brother and I will definitely stay here again to visit friends and relatives in Brisbane.
Dear gfparker, Thank you for your excellent review. It is wonderful to know that you and your brother enjoyed our riverside location, the character of the hotel and the convenient access to Brisbane's restaurants, shopping and attractions. We greatly appreciate your kind comments regarding our gracious and helpful team, comfortable beds, effective soundproofing and on-site dining. I am also pleased that your room provided an enjoyable view and a restful night's sleep. Your observation regarding the music volume has been noted and will be shared with our Food and Beverage team for consideration. We are grateful for your recommendation and look forward to welcoming you both back when you next visit friends and family in Brisbane. Best Regards, Jeremy Harding General Manager
Best location. Two minute walk to Botanical Gardens in Brisbane. Hotel on beautiful river. Stunning water views from rooms and suites. 5 minute walk to shops and main township. Lovely staff in all areas. Very competent in all areas of service. Spotlessly clean rooms and beautiful foyer. No traffic or street noise. 15 minute walk through the gardens to South Bank. Fabulous ferries up and down the river. I think the fare was 50cents, once used to be free. No such thing in Sydney and also the most fabulous restaurants, a lot of them a few minutes walk from the hotel. Beautiful pool with stunning views as well. Best breakfast ever with so much choice of food.
Very enjoyable stay at the Stamford Plaza Brisbane City. Close to the Botanical Gardens with access to the old Government House through QUT Campus
Great location and beautiful hotel. Highly recommend for a stay in the city. Walking distance to great food and bars. Scenery was outstanding
Beautiful hotel in the perfect location to explore Brisbane and surrounds. Everything is nearby, highly recommended.
The Stamford Hotel is in a great location. A fantastic view from our room looking over the Brisbane River. The poor tasting food, confused customer service, food delivery to our room taking 1.5 hours after ordering, lack of toilet rolls being provided after a room service & a very poor & expensive mini bar, makes this hotel fall below the 5 stars that it claims to be.
We thoroughly enjoyed our stay at Stamford Plaza Brisbane during our recent road trip. The location on the river is excellent, making it easy to stroll along the Riverwalk or explore the city. Our room was spacious, comfortable and beautifully presented, with a lovely outlook over the Brisbane River. The heated pool was a real highlight, especially during the cooler winter weather, and was one of the reasons we chose the hotel. Dinner at La Boca exceeded our expectations. We shared a generous surf and turf featuring beautifully cooked steaks, slow-roasted meats, barramundi, prawns and squid, complemented by delicious roasted zucchini with chimichurri. It was one of the standout meals of our trip. What impressed us most was the friendly and professional service throughout the hotel. Every staff member we encountered was welcoming and helpful, making us feel genuinely valued as guests. We would happily stay at Stamford Plaza Brisbane again and highly recommend it to anyone looking for a comfortable, well-located hotel with excellent dining and warm hospitality.
Great hotel, great food, great location, moderate tariff. We stay at your hotel fsirly regularly and we do not see how any other Brisbane hotel could do better
The location is excellent for walking, sightseeing and getting to Queen Street Mall. Right on the river, with beautiful views and friendly staff. The river views are breathtaking. The room and bathroom were comfortable and the lifts fast and plenty. Unfortunately the spa was not working, which was a shame, as it was one of the main attributes we were after. The buffet breakfast was okay.
Dear MarithaStrydom, Thank you for sharing your feedback. We are pleased that you enjoyed our riverside location, beautiful views, comfortable room, efficient lifts, and the friendly service provided by our team. We are sorry that the spa was unavailable during your stay, particularly as this was an important part of your visit. We also appreciate your comments regarding the buffet breakfast and will share them with our food and beverage team as we continue to improve the guest experience. We hope to welcome you back to Stamford Plaza Brisbane for an even more enjoyable stay. Best Regards, Jeremy Harding General Manager
Lovely staff, great view. Nice and tidy. Beds and pillows were super comfy also. Rooms were very quiet and no outside noise
Dear Jordan G, Thank you for your wonderful feedback. We are delighted that you enjoyed the friendly service, beautiful view, comfortable bedding, and the quiet atmosphere of your room. It is also pleasing to know that you found everything clean and well maintained. We appreciate your kind comments and look forward to welcoming you back to Stamford Plaza Brisbane. Best Regards, Jeremy Harding General Manager
Old and tired and poorly executed F&B areas for the level of hotel. Shower had an inconsistent water temperature almost burning me and overall an average experience.
Dear Tomas S, Thank you for sharing your feedback. I am sorry that your experience did not meet the standards expected of Stamford Plaza Brisbane, particularly regarding the condition and presentation of our food and beverage areas. I am also very concerned to learn of the inconsistent shower temperature and the potential safety risk this caused. Your comments have been referred to our engineering team for urgent review. We appreciate your honest feedback, which will assist us in addressing these areas and improving the overall guest experience. Best Regards, Jeremy Harding General Manager
The Stamford is a lovely place to stay. Staff are friendly and helpful. Views are gorgeous and there is usually a good selection of places to eat and drink. Rooms are quiet and well appointed. I've only stayed for business, but it would be a great spot for a weekend away.
Dear Fiona M, Thank you for your wonderful feedback and continued support. We are delighted that you enjoy our friendly service, beautiful views, dining options, and quiet, well-appointed rooms. It is especially pleasing to know that Stamford Plaza Brisbane remains a valued choice for your business stays, and we appreciate your recommendation for a weekend getaway as well. We look forward to welcoming you back again soon. Best Regards, Jeremy Harding General Manager
Excellent location, however the rooms are very tired and desperately in need of a makeover. Sheer curtains were missing from the runners, the in room phones did not work and the towels were of very poor quality
Dear Wxcursion215148, Thank you for highlighting our excellent location and for sharing your concerns regarding the condition of your room. We sincerely regret that the curtains, in-room telephone, and towel quality did not meet the standards expected at Stamford Plaza Brisbane. Your comments have been shared with our relevant teams for review and corrective action. We remain committed to improving our accommodation and delivering a more comfortable and well-maintained experience for all guests. Best Regards, Jeremy Harding General Manager
Brilliant location, views were outstanding and had all the amenities we needed. This hotel is central to everything, right on the river and next to the Botanical gardens, perfect location. Super quiet rooms and I recommend you spring for the breakfast package, great start to the tourist day. The buffet was excellent with fresh cooked eggs and omelet of your choice.
Dear Steven M, Thank you for your wonderful review. We are delighted that you enjoyed our central riverside location, outstanding views, quiet accommodation, and convenient access to the City Botanic Gardens. It is also pleasing to know that our breakfast buffet, including the freshly prepared eggs and omelettes, provided an excellent start to your day. We truly appreciate your recommendation and look forward to welcoming you back to Stamford Plaza Brisbane. Best Regards, Jeremy Harding General Manager
Generally very good but breakfast service needs to lift its game by offering tea or coffee once guests are seated, especially when both self-serve machines are broken!
Dear Philip A, Thank you for your feedback and for noting that your overall experience was generally very good. We sincerely regret the shortcomings in breakfast service, particularly the lack of proactive tea and coffee service while both self-service machines were unavailable. Your comments have been shared with our food and beverage team, as attentive service and prompt alternatives should be provided in these circumstances. We appreciate you bringing this to our attention and remain committed to restoring the high standards you expect from Stamford Plaza Brisbane. Best Regards, Jeremy Harding General Manager
My husband meant to book a stay for his parents at Stamford Plaza Brisbane, but didn't check the dates properly. It turned out to be a happy accident since the booking fell right on my birthday week! We live just down the road, but this stay with our 4-year-old made us feel a world away. Arrival & Check-In: The team was incredibly welcoming. Our daughter wanted to say hello, but the counter was too high so my husband had to lift her up. A small step stool for little travelers would be a great future addition! After a quick call prior to arrival to mention my birthday, they generously upgraded us to a Deluxe River View Room. The Room & Birthday Perks: The room features a beautiful European design and a dedicated workspace. The highlight for a family is the massive bathroom with a huge tub and separate shower and toilet, making getting ready with a 4-year-old so easy. Waiting in our room was a lovely personalized birthday card, sparkling wine, and cake. The Breakfast (And Pro-Tip): We scored their famous $1 breakfast deal by booking direct. The food spread was excellent and kid-friendly. However, because this deal is so popular, the restaurant was very busy and a bit understaffed during the peak morning rush. 💡 Traveler Tip: Head down to breakfast early! You will beat the crowd, get faster service, and secure the best tables right by the river window. Final Verdict: The sweeping Brisbane River views, the beautiful outside fountain, and the exceptional hospitality turned a booking mistake into a memorable birthday getaway. We will definitely be back!
Dear ReallyTraveling, Thank you for sharing such a wonderful and detailed review of your recent stay at Stamford Plaza Brisbane. We are delighted that what began as an accidental booking turned into a memorable birthday celebration for you and your family. It is fantastic to hear that our team made you feel welcome from the moment you arrived and that the complimentary room upgrade, birthday card, sparkling wine, and cake helped make the occasion even more special. We are pleased that you enjoyed the spacious Deluxe River View Room, particularly the bathroom amenities that made travelling with your daughter more comfortable. Your thoughtful suggestion regarding a step stool at reception is appreciated, and we will certainly take this into consideration as we continually look for ways to enhance the guest experience for families. It is also wonderful to know that you took advantage of our breakfast offer and enjoyed the variety available. We appreciate your comments regarding the busy breakfast period and will share this feedback with our team as we strive to deliver the highest levels of service, even during peak times. Thank you again for your kind words about our riverside views, beautiful fountain, and the hospitality provided by our team. We are honoured to have been part of your birthday celebrations and look forward to welcoming you and your family back for another special stay in the future. Best Regards, Jeremy Harding General Manager
Great Location. Beautiful views of the river and bridge. Rooms a little dated but that added to the charm of the property. Not cheap and tacky like a lot of the newer hotels.
Dear Brendan G, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our excellent location and the beautiful views of the river and Story Bridge. It is particularly pleasing to know that you appreciated the character and charm of the hotel, and that the style of our rooms contributed positively to your overall experience. We greatly appreciate your kind comments and look forward to welcoming you back to Stamford Plaza Brisbane for another enjoyable stay. Best Regards, Jeremy Harding General Manager
Great view from the room towards the Story Bridge. Close to walking trails along the river or through the Botanical Gardens
Dear Luke T, Thank you for sharing your feedback. We are delighted to hear that you enjoyed the beautiful views of the Story Bridge from your room and appreciated our convenient location, with easy access to the riverside walking trails and the City Botanic Gardens. It is especially pleasing to know that your experience has inspired you to return. We look forward to welcoming you back to Stamford Plaza Brisbane for another enjoyable stay in the future. Best Regards, Jeremy Harding General Manager
Was here for the brisbane marathon festival. Was awesome location. Rooms were beautiful. Great restaurants close by (like less than a block away) Everything was clean. Staff at reception very friendly. Didn't get to use the sauna or pool but checked them both out and confirmed sauna both male and females working fine. Beautiful foyer. The negatives. Paid buffet breakfast id probably skip. It was convenient though and normal for a standard buffet breakfast. Coffee was ordinary but there's plenty of other options around. Mattress was a bit lumpy and the room while air-conditioned was a little stuffy but im being picky. Still managed decent sleep. Having a bath was awesome after doing a half marathon and was well used by myself. Car parking was $50/day. Seems all the places in the city are doing this now. Fitted a lifted landcruier in under the 2 metre carpark. Will definitely be back next year.
Dear Simon E, Thank you for taking the time to share your detailed feedback following your stay with us during the Brisbane Marathon Festival. We are delighted to hear that you enjoyed our central riverside location, beautiful rooms, welcoming foyer, and the friendly service provided by our reception team. It is also wonderful to know that you appreciated the nearby dining options and were able to enjoy a relaxing bath after completing your half marathon. Congratulations on your achievement. We appreciate your balanced comments regarding breakfast, coffee, mattress comfort, room ventilation, and parking. Guest feedback is invaluable in helping us identify opportunities to enhance the overall experience, and we will certainly take your observations into consideration. Thank you once again for choosing Stamford Plaza Brisbane. We are pleased that you had an enjoyable stay overall and are especially grateful for your intention to return next year. We look forward to welcoming you back for another successful Brisbane Marathon Festival. Best Regards, Jeremy Harding General Manager
I stayed for 3 nights for work. The room was nice, but it would do with minor updates as it's getting a bit old. The service was very disappointing, from the concierge to breakfast to reception. Uniformly unhelpful, stressed and disinterested. The Japanese restaurant was excellent.
Dear J7688QEchriss, Thank you for taking the time to share your feedback following your recent stay. While we are pleased to hear that you enjoyed your room and had an excellent dining experience at our Japanese restaurant, we are sorry to learn that the service you received did not meet the standards we strive to provide. Your comments regarding your interactions with our concierge, breakfast, and reception teams are disappointing to read, and we sincerely regret that you felt our service was unhelpful and inattentive. We also appreciate your feedback regarding the condition of the room. Comments such as yours are valuable as we continually review opportunities to enhance our guest experience. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide a stay that better reflects our commitment to exceptional hospitality. Best Regards, Jeremy Harding General Manager
The Stamford is an olde world establishment, Stunning place that I recommend walking around and seeing for what it is, an old British style manor. The rooms are spacious with comfortable beds, and a good sized bathroom to make sure young kids have the space they need to make the mess they do. There are a number of restaurants to suit your taste, and I just discovered, a whiskey bar. Next time... Go, book, look and enjoy the hotel.
Dear peterward051, Thank you for your wonderful review and recommendation. We are delighted to hear that you enjoyed the character and charm of Stamford Plaza Brisbane, as well as the spacious rooms, comfortable beds, and well-appointed bathrooms. It is especially pleasing to know that you appreciated the unique atmosphere of the hotel and took the opportunity to explore all that it has to offer. We are also glad you enjoyed our dining options, and it sounds like the whisky bar has given you a great reason to visit us again. We look forward to welcoming you back so you can experience even more during your next stay. Best Regards, Jeremy Harding General Manager
Felt a little like a hotel living off it's past glories, probably quite exclusive with full amenities but looking a bit old and tired and in need of a refurb. This was booked for us by a travel agent so didn't compare prices elsewhere, also we were only stopping over but wouldn't have been happy if we were staying longer. In total we stayed three nights. Quick pointer|: Gym is small but pretty well equipped Pool and jacuzzi is a bit tired but large enough Breakfast is not very good, usual fare but... Coffees bad, bircher too sweet, eggs on platter looked like they had been there a while, pastries reheated from frozen and not good... I could go on but you get the picture. Even the outside seating area felt old and unclean, they use it for the restaurant in the evenings too. Felt understaffed too, lots of dirty tables and one poor waiter running around trying to do everything. Rooms are old, a bit dusty, and definitely in need of a refurb. The view is pretty spectacular though. Reception service felt, with some people, a bit too abrupt at times. Again I haven't checked other hotel prices but a quick check on the Stamfords website said around 200AUS per room per night and as we had two rooms this was costing us 400 AUS plus 28AUS for breakfast so just over 500AUS per night which didn't feel like value to me.
Dear Noname08, Thank you for taking the time to provide such detailed feedback regarding your recent stay with us. While we are pleased to hear that you enjoyed our convenient location, spectacular views, and found the gym well equipped, we are sorry that several aspects of your experience did not meet your expectations. We sincerely regret your disappointment with the condition of certain facilities, the presentation of your room, elements of our breakfast offering, and the level of service you encountered during your stay. Your comments regarding cleanliness, maintenance, dining quality, and service attentiveness have been noted and will be shared with the relevant teams for review. We understand how important these factors are in delivering a comfortable and enjoyable guest experience, and we appreciate you bringing your concerns to our attention. We are grateful for your balanced feedback, as it helps us identify areas where we can improve. We hope you will consider staying with us again in the future, allowing us the opportunity to provide a more positive experience. Best Regards, Jeremy Harding General Manager
Great view and location . Had a lovely and quiet stay there for 2 nights Walking distance to ferry piers , cafes and restaurants
Dear lokting W, Thank you for sharing your feedback. We are pleased to hear that you enjoyed a lovely and quiet two-night stay with us. It is wonderful to know that you appreciated our river views, convenient location, and easy access to the ferry terminals, cafes, and restaurants. We are delighted that these aspects helped make your short getaway an enjoyable one. We look forward to welcoming you back to Stamford Plaza Brisbane for another relaxing stay. Best Regards, Jeremy Harding General Manager
Staff were very helpful and friendly, and our room was clean, comfortable and had a great view of the river. Overall, a great experience.
Great 3 night stay, meals were good, staff were friendly, had good view of river and story bridge
Dear Camper793059, Thank you for sharing your feedback following your recent stay at Stamford Plaza Brisbane. We are pleased to hear that you enjoyed a great weekend with us and that you appreciated the quality of the meals, the friendly service from our team, and the lovely views of the river and Story Bridge. Your kind comments are sincerely appreciated, and we look forward to welcoming you back again for another enjoyable stay in the future. Best Regards, Jeremy Harding General Manager
We recently stayed at Stamford Plaza Brisbane and had a wonderful experience from start to finish. The location is absolutely perfect, with beautiful river views and easy access to the city. We were especially impressed by the stunning view from our suite, which made the stay feel extra special. The service throughout the hotel was warm, professional, and attentive, and every staff member we encountered made us feel genuinely welcomed. We also had the pleasure of dining at both La Boca and Kabuki during our stay. Both restaurants were fantastic — delicious food, great atmosphere, and excellent service. Kabuki was particularly entertaining and memorable, while La Boca offered an amazing dining experience with beautiful flavours and presentation. Overall, a truly enjoyable stay and we would happily return again. Highly recommend for anyone visiting Brisbane!
Dear Femi8023 Thank you for your wonderful review and for choosing Stamford Plaza Brisbane for your recent stay. We are delighted to hear that you had such an enjoyable experience from start to finish and that our riverfront location, beautiful suite views, and welcoming service all contributed to making your stay memorable. It is especially pleasing to know that our team left such a positive impression through their warm and attentive hospitality. We also greatly appreciate your kind comments regarding La Boca and Kabuki. It is fantastic to hear that you enjoyed both dining experiences, from the atmosphere and presentation to the quality of the food and service. We are pleased that Kabuki provided an entertaining and memorable evening, while La Boca delivered an exceptional dining experience. Thank you once again for your recommendation. We truly value your support and look forward to welcoming you back to Stamford Plaza Brisbane in the future. Best Regards, Jeremy Harding General Manager
Reimbursement of the promised $75 La Boca restaurant credit, as this was offered to us but not applied when we dined there. A reasonable partial refund or compensation for the room, as the heating did not work throughout our stay despite maintenance attending three times. The room remained extremely cold, and the only solution provided was one extra blanket, which was not sufficient. Confirmation that the issue with the room heating has been properly investigated, so future guests do not experience the same problem. We were looking forward to a comfortable stay, especially given the hotel's location and reputation, but unfortunately the unresolved heating issue and the missed restaurant credit made the experience very disappointing. We would appreciate the hotel reviewing this matter and coming back to us with a fair resolution.
Dear SIMON G, Thank you for taking the time to share your detailed feedback following your recent stay at Stamford Plaza Brisbane. We are very sorry to learn of the issues you experienced with the room heating and the disappointment caused by the restaurant credit not being applied as promised. This is certainly not the standard of service or comfort we aim to provide, and we understand how frustrating this must have been during your stay. Please accept our sincere apologies that, despite multiple maintenance visits, the heating issue was not resolved to your satisfaction. We also regret that the interim solution provided did not adequately address your comfort. In addition, we apologise for the confusion surrounding the La Boca restaurant credit. Your concerns have been noted and will be reviewed carefully with the relevant departments, including our maintenance and guest services teams, to ensure the matter is properly investigated and addressed. We appreciate you bringing these matters to our attention, as feedback such as yours is important in helping us improve both our facilities and communication processes. Best Regards, Jeremy Harding General Manager
Hotel is not 5 star and screaming for a makeover - not clean and poor breakfast setting. There were dirty glasses near our door when we arrived and were there 24 hours later
Dear chrisv81, Thank you for taking the time to share your feedback following your recent stay at Stamford Plaza Brisbane. We are disappointed to learn that your experience did not meet your expectations, particularly regarding the cleanliness of the hotel and your breakfast experience. Please accept our sincere apologies for the oversight with the dirty glasses outside your room, as this is certainly not reflective of the standards we aim to uphold. Your comments regarding the presentation of our facilities and breakfast setting have been noted and will be shared with the relevant teams for review and improvement. Feedback such as yours is invaluable as we continually work to enhance the guest experience. We appreciate you bringing these matters to our attention and hope we may have the opportunity to provide you with a more positive experience in the future. Best Regards, Jeremy Harding General Manager
We had an amazing weekend at the Stamford. From the moment we arrived, it felt like everything had already been taken care of for us. The location is unbeatable, the room was spotless and stylish, the beds were unbelievably comfortable and the view was absolutely breathtaking. Every part of our stay felt smooth and thoughtful. We couldn't have asked for a better experience and would happily stay again.
Dear Susan, Thank you for your wonderful review and for sharing your experience following your recent stay at Stamford Plaza Brisbane. It is fantastic to hear that your weekend with us was such an enjoyable one from arrival through to departure. We are delighted that you appreciated our central location, the comfort and presentation of your room, and the breathtaking views. Your kind comments regarding the thoughtful service and seamless experience are greatly appreciated and will be shared with our team, who work hard to ensure every guest enjoys a memorable stay. We truly appreciate your recommendation and look forward to welcoming you back again for another exceptional visit in the future. Best Regards, Jeremy Harding General Manager
There has to be better places in Brisbane (or you would hope). Business travel, 2nd time I have been there and it was even worse than the first time. It is dated and there seems to be lack of upkeep. The phones in my rooms didn't work (strange they knew this, still gave me the room without informing me). The sink in the bathroom was another issue and you had to make 5-6 full turns on the knobs just to get water to come out. It was obvious these are issues that didn't just appear immediately before my stay which makes it disappointing. Location is good, but there is a bit of construction in surround area.
Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are very sorry to learn that your experience did not meet expectations, particularly as this was your second visit. We sincerely apologise for the maintenance concerns you encountered with the in-room phones and bathroom sink. Your comments are concerning, and we understand your disappointment, especially where these issues should have been identified and addressed prior to arrival. Please be assured your feedback has been shared with our maintenance and operations teams for immediate review and follow-up. While we are pleased you found our location convenient, we regret that the surrounding construction activity and the condition of the room impacted your overall impression of the hotel. We appreciate your honest feedback as it assists us in identifying areas requiring greater attention and improvement. We hope there may be an opportunity in the future to provide you with a more positive experience. Best Regards, Jeremy Harding General Manager
Clean, spacious hotel in a great location and first class breakfast. Concierage, Reception and Cleaners all very friendly and accommodating. Would definitely consider staying again next time we come to Brisbane.
Dear Ashers1969, Thank you for sharing your wonderful feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our clean and spacious accommodations, convenient location, and first-class breakfast experience. It is especially pleasing to know that our Concierge, Reception, and Housekeeping teams made such a positive impression through their friendly and accommodating service. Your kind recognition will certainly be shared with the team. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Brisbane. Best Regards, Jeremy Harding General Manager
My recent stay at Stamford Plaza Brisbane was unfortunately very disappointing and fell well below expectations. To begin with, the breakfast offering was quite limited and lacked variety, which is surprising for a hotel of this standard. The overall quality did not reflect what one would anticipate from a premium property. The condition of the hotel itself is also in need of attention. The furniture throughout feels noticeably dated, and the general atmosphere lacks the freshness and comfort expected in this category. Additionally, the gym and sauna facilities were in very poor condition, appearing neglected and far from inviting to use. However, the most concerning aspect of my stay was the level of service. Despite having booked space for underground parking for the duration of my stay, I encountered a situation on my third day where the car park was full. When I approached the concierge for assistance, I was met with an unhelpful and dismissive response. Rather than offering a solution, I was bluntly told to “just park on the street,” and "do you want me to help you or not" which is entirely unacceptable not just given that parking had been booked but as someone should be there to assist customer needs this way of communication is simply unacceptable. This experience reflects a lack of accountability and customer care that is difficult to overlook. Overall, the combination of subpar facilities and poor service made for a frustrating stay, and I would not recommend this hotel based on my experience.
Dear 207kristofr, Thank you for taking the time to share your feedback. I am very sorry to learn that your recent stay did not meet expectations and that several aspects of your experience were disappointing. Your comments regarding the breakfast offering, the condition of the facilities, and the presentation of the gym and sauna are noted with concern. We are committed to maintaining a high standard throughout the hotel, and your observations will be reviewed carefully with the relevant teams. Most importantly, I sincerely apologise for the interaction you experienced with our concierge team. The manner in which this situation was handled is not reflective of the level of service we expect to provide. Your feedback highlights a clear lapse in both communication and customer care, particularly given your prior parking arrangement. This will be addressed directly to ensure it is not repeated. We appreciate you bringing these matters to our attention. While I regret that your stay was frustrating, your feedback is invaluable in helping us improve both our facilities and service standards. Best Regards, Jeremy Harding General Manager
I love the old world charm of the Stamford. Great service. Clean. Love their chocolate high tea. We have celebrated many special events over the years at Stamford. It's a favourite!
Dear Susan C, Thank you for your kind and loyal support over the years. We are delighted to hear how much you appreciate the hotel's old-world charm, as well as the cleanliness and service provided by our team. It is especially rewarding to know that you have chosen to celebrate many special occasions with us and that our chocolate high tea continues to be a highlight of your visits. Your continued patronage means a great deal to us. We look forward to welcoming you back for many more memorable celebrations in the future. Best Regards, Jeremy Harding General Manager
I love a bit of atmosphere and history, so the Stamford was great for me. Large room, old style, comfortable furniture and fantastic location. I loved the view from my room and the breakfast was fabulous.
Dear Jodee L, Thank you for your wonderful review. We are delighted to hear that you enjoyed the character and atmosphere of the hotel, as well as the spacious and comfortable room. It is especially pleasing that the location, views, and breakfast all contributed positively to your stay. We truly appreciate your kind feedback and hope to welcome you back again for another memorable experience. Best Regards, Jeremy Harding General Manager
Great Location for the Tour de Brisbane Cycle event - right at the start line. No microwave. Phones in rooms don't work so can't contact room service or reception. Pool and spa good and great view over the river but they say it is heated but it was on the colder side of warm. Breakfast was very average for $32 and they wouldn't provide a continental breakfast for the early start on race day. Coffee facilities in the room are just standard instant, no plunger or expresso. You need to order fresh milk from reception otherwise its capsules long life milk. They provide a 2 bottles of water each day. Bed was comfortable. Parking is outrageous at $45 a day. First Parking is around the corner about 200m away and have great flat rates for weekends - we dropped the car on Saturday and picked it up Sunday night and it cost $16 - if you join up for free you get 20% discount -super easy process. Staff are all very friendly and helpful at the motel Nice view over the river and the Story Bridge. Access to the boardwalk is good with great access to other nice bars and restaurants. Located right next to the beautiful Botanical Gardens and walking /cycling paths.
Dear Tim W, Thank you for taking the time to share such a detailed review of your recent stay. We are pleased that our location proved convenient for the Tour de Brisbane and that you enjoyed the river views, nearby attractions, comfortable bed, and the friendliness of our team. We appreciate your constructive feedback regarding several aspects of your experience. Your comments about the in-room amenities, communication systems, pool temperature, and breakfast offering have been carefully noted. We understand how important these details are to a comfortable and seamless stay, particularly during a busy event period, and we will review these areas with our team to identify opportunities for improvement. We also acknowledge your concerns regarding parking and value, and we appreciate you sharing alternative options that may benefit future guests. Your feedback is invaluable in helping us enhance our services, and we hope to have the opportunity to provide you with an improved experience on your next visit. Best Regards, Jeremy Harding General Manager
Excellent location. My 3rd stay and would highly recommend. Good value and staff were very accommodating sorting and requests swiftly.
Dear lizleadbeater5, Thank you for your continued support and for choosing to stay with us again. We are delighted to hear that you enjoyed our excellent location and found value in your experience. Your kind comments about our friendly and accommodating team are greatly appreciated. It is especially rewarding to know that your requests were handled promptly and contributed to a comfortable and enjoyable stay. We truly value your recommendation and look forward to welcoming you back for your fourth visit in the near future. Best Regards, Jeremy Harding General Manager
Perfect city centre loocation , nice clean and spacious room,very friendly staff. I would highly recommend this hotel.
Dear Ania L, Thank you for your kind review and for recommending Stamford Plaza Brisbane. We are delighted to hear that you enjoyed our central location, as well as the cleanliness and spaciousness of your room. Your comments regarding our friendly team are especially appreciated, as providing warm and attentive service is a key priority for us. It is always rewarding to know that our efforts have contributed to a positive guest experience. We look forward to welcoming you back for another enjoyable stay in the future. Best Regards, Jeremy Harding General Manager
Prime location with a beautiful view of the Brisbane river. Spacious rooms, older but well maintained & very clean. Bars & restaurants downstairs were that good that we didn't need to go anywhere else to eat.
Dear Tourist19859226175, Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed your couples getaway and appreciated our prime location along the Brisbane River, along with the beautiful views it offers. It is also pleasing to know that you found the rooms spacious, well maintained, and very clean. Your kind comments about the quality of our bars and restaurants are especially appreciated, and we are glad they added to the convenience and enjoyment of your stay. We hope to have the pleasure of welcoming you back for another relaxing and memorable visit in the near future. Best Regards, Jeremy Harding General Manager
Pretty good experience. If you enjoy a little bit of outdoors; this is the right location for you considering the outside attractions it has very near by - right outside the hotel. Pretty decent gym as well.
Dear Evans G, Thank you for taking the time to share your feedback. We are pleased to hear that you had a good overall experience and enjoyed our location, with its convenient access to nearby outdoor attractions. It is also encouraging to know that our gym facilities met your expectations. We appreciate your comments and remain committed to continually enhancing our guest experience. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Best Regards, Jeremy Harding General Manager
Amazing hotel, was upgraded to the Story Bridge Suite from a standard room. Gorgeous large classy and very clean suite. Do not miss a swim in the beautiful pool and spa. Order the brownie if you have room service , it is decadent.
Dear EmilyChristian, Thank you for sharing your delightful experience with us. We are pleased to hear that you enjoyed your upgrade and found the Story Bridge Suite to be spacious, elegant, and impeccably clean. It is also wonderful to know that you made the most of our pool and spa facilities, as well as our in-room dining offerings. Your kind recommendation of the brownie is greatly appreciated and will surely be noted by our team. We are grateful for your positive feedback and look forward to welcoming you back for another memorable stay. Best Regards, Jeremy Harding General Manager
The atmosphere of Stamford is something hard to describe, the location is amazing, just few steps from Brisbane CBD with the blessing of having the Botanical gardens right beside you.
Lovely hotel. Loved the view and bed especially. Staff excellent. Loved the complementary cosmetics, the smell divine!
Dear Pam A, Thank you for your kind review. We're delighted you enjoyed the beautiful views, the comfort of the bed, and the attentive service from our team. It's also wonderful to hear you appreciated the in-room amenities, your comment on the fragrance is most appreciated. We hope to welcome you back for another relaxing stay soon. Best Regards, Jeremy Harding Acting General Manager
I've stayed at the Stamford Plaza Brisbane multiple times, and each visit has been nothing short of wonderful. The service is consistently exceptional. Staff are warm, attentive, and always go the extra mile to make you feel welcome. The hotel's riverside location offers breathtaking views, especially at sunrise and sunset. Whether you're enjoying a quiet moment in your room or relaxing by the pool, the scenery is simply stunning. Speaking of the pool, it's a highlight! It's the perfect spot to unwind after a day exploring the city. Every stay here feels like a treat. Highly recommended for anyone looking for comfort, elegance, and top-tier hospitality in Brisbane.
Dear Explorer63282314766, Thank you for your continued loyalty and for sharing such generous feedback. It's truly rewarding to know that each of your visits has been marked by exceptional service and a welcoming atmosphere. We're delighted you enjoy the riverside views, the peaceful moments by the pool, and the overall sense of comfort and elegance we aim to provide. Your recommendation is greatly appreciated, and we look forward to making your next stay just as memorable. Best Regards, Jeremy Harding Acting General Manager
Avoid at All Costs – A Complete Nightmare of a Hotel What truly sets this place apart in the worst possible way is the shockingly dishonest and unprofessional management. They will promise you the world when you book, then deliver nothing but stress, deception, and a complete disregard for even basic hospitality. They refuse to honour refunds. The management is corrupt, dishonest, and has no level of integrity. Do yourself a favour stay literally anywhere else.
Dear badi k, Thank you for sharing your feedback. I am genuinely sorry to hear about your disappointment and the concerns you raised regarding your experience. Please know that we take such matters seriously, and it is never our intention for any guest to leave feeling this way. We aim to provide a transparent and respectful service at every stage of the guest journey, and I regret that we did not meet your expectations. While pre-authorisation procedures are a standard part of hotel operations, we understand that clear communication is essential, and I apologise if this was not your experience. Best Regards, Jeremy Harding Acting General Manager
What a great place! The location is awesome and so central to everything in Brisbane. We were really impressed by the surprisingly spacious rooms, the good modern TV and amenities, and the delicious breakfast with plenty of choice. This hotel will definitely be on our list for when we next need to stay in Brisbane. Highly recommended!
Dear Rodney A, Thank you for your wonderful feedback. We're pleased to know our central location, spacious rooms, and well-appointed amenities contributed to a positive experience. It's especially gratifying to hear you enjoyed the variety and quality of our breakfast offerings. We appreciate your recommendation and look forward to welcoming you back on your next visit to Brisbane. Best Regards, Jeremy Harding Acting General Manager
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