Best Western Allentown Bethlehem Lehigh Valley Inn & Suites

I wanted to give this hotel a better review but the general managers email response to my concerns during my stay was cold & dishonest. It was almost 4 when we checked in and we went to the room and staff was still cleaning it.. no problem what so ever, they were polite and we waited at the end of the hall way. But no accountability from the GM there besides saying it was a computer malfunction. The cleaning staff did not speak English so there was some miscommunication about the towels. We were fine to wait for them til later that evening. We were provided an extra blanket but the blankets in the bags for the sofa bed were used and crumpled in a ball. We are not people to complain and the hotel was packed from a baseball game, there were other guests reporting issues when we checked in and I didn't want to add to their load. The fridge was dirty with food left over, looked like mold on the ceiling, the room felt damp, and there was brown stained above the toilet paper roll that the GM also said was a lie but if I know anything, it's to take pictures as proof. I reached out to Expedia to try to resolve the issue which also tried to get ahold of hotel but no answer. Fine. I didn't want the room refunded but a simple sorry, some accountability taken, and maybe a discount would have been fine. Instead I will leave these photos and info with you as a guest to decide for yourself.

Nice, clean hotel reasonably pricrd

The rooms facing the highway are extremely road-traffic noisy. Inside the room the clunky heater/AC unit roars like a jet taking off. The facility is aging fast with signs of overuse everywhere and sketchy cleaning lapses. Breakfast room is very crowded, but the offerings are reasonable. Convenient to the airport.

If you have an allergy to feathers DO NOT stay here. Asked for non allergenic pillow and was told “we only have are feathered. Most people don't have allergies.” Told them but some do. Need non allergenic pillows to be available for them

We stayed here for 5 days Monday-Friday. Check in was good, since the elevator wasn't working they put us in the first floor. On Tuesday night after 12 AM, when my husband and 2 kids were sleeping I decided to take a shower when I discovered ants in the bathroom. The next day I went to the front desk and simply asked if they had another room because there were ants in the bathroom. Lucy who was working at the front desk never once was apologetic or concerned for what I had brought up but rather had an attitude and asked why I didn't tell someone last night. I let her know my two kids under 2 were sleeping and I didn't want to wake them. She then stated she couldn't do anything because I didn't say anything sooner but all I asked is if they had another room available . She stated she only had a room available on the second floor and I said that was fine. I went up and down the stairs multiple times with both my kids and all our stuff since my husband was working. A few hours after settling into the new room my kids and I went for a walk and come back to the hotel. While I was making myself a coffee in the lobby I over heard Lucy talking to someone else in the front desk about me. She said “Some lady came in here talking about we have ants.. we didn't find any ants and maybe if she wasn't giving her kids lollipops she wouldn't have ants.” I then when up to the front desk and asked why she was talking about me and that I had overheard everything she said. Once again she wasn't apologetic but rather defensive. She said “how do you know I was talking about you and not someone else?” (If there's multiple people saying there's ants in theirs rooms that's a problem no? To talk about another guest in general is super unprofessional.) I also let her know that I don't give my kids candy, but of course I packed them snacks and yogurts for the stay but I made sure to clean up after ourselves when we left the room. She then contradicted herself by saying that she was telling him they didn't find ants in our room (so she was taking about me). I told her I had taken pictures and she said to email them. She made the stay unwelcoming and awful. For someone who works in hospitality she lacks everything in her job description. STAY AWAY.

If this area is your destination, then this is your choice. The Best Western Allentown Bethlehem Lehigh Valley atmosphere, cleanliness, and especially staff were some of the best I have experienced in all my many years of travel. Every aspect either met or exceeded our expectations. . . . and they are pet friendly

Plenty of parking:) Checking-In and Out was easy:) Room overall came off clean but needs updated! Curtains look old and dirty😟 Nice hot shower water with good pressure:) Shampoo empty🫩 Shower/tub has seen better days🫩 Good TV with good channel selection:) Nice bath towels:) Quiet night sleep:) Breakfast was better than most BW's, good variety😃 I found all the employees friendly and engaging:)

Worst customer service I ever had at a hotel from the start had a disrespectful lady at desk, then came to check in another time and was sitting at front desk for 30 minutes waiting for the guy to come check us in! Even after all that still gave them money to stay here and was asked to leave after they ran my debit card and booked the room for another night! Never in my life have I ever seen customer service like this from 1st shift to 3rd shift this place needs to be looked into

We were on a bus tour and unfortunately had to spend 2 nights at this terrible hotel-one on the way to our destination and one on the way home. This was already under contract between the tour company and the hotel so we had no say in whether we returned for the 2nd night or not. There were multiple things that happened within our group that were the fault of the hotel. - no bath towels in room - stair access smelled terrible - only one elevator - luggage handling was terrible-took over 2 hours for luggage to arrive to room. I actually went down and retrieved our luggage myself. - nasty carpet in our room-badly stained and needsd replacing - 4 pillows on each bed and not one of them was comfortable-they flattened out immediately - small bathroom-barely room on vanity for toiletries I could go on and on about the issues we and the rest of our group had.

After leaving the Best Western in Intercourse, Pa., where everything and everyone was lovely this was a complete let down. To give a picture, we are an 80ish couple and I use a walker. When we arrived to check in, the two clerks (one male, one female) were engaged in a conversation. When the male finally acknowledged my presence, the female asked if I was checking in. OK. Gave her my name and asked for a luggage cart. Response to the effect of ‘our luggage cart is being repaired (I could see the guy lying on the floor trying to fix it), but your room isn't far.' Not a good first impression. The cart was fixed quickly and the guy asked who was looking for one and he took it outside to my husband. Now we're given our room keys, room 111, go to the room and there's a refrigerator in the middle of the floor. I wheeled myself back to the desk and told the female clerk (male gone now) that there's a refrigerator in the middle of the room. She didn't seem to comprehend the problem. I said I can't get around a refrigerator in the middle of the room with my walker. So do you want another room. Yes please. She then called someone and started to tell them of my complaint, then broke into another language with her/him while looking at me as though I was the problem. RUDE !! I walked back to the original room to get my husband who was waiting there and another woman (manager?) walked in and said ‘how did that get there' about the refrigerator. She told me she'd have it fixed and I told her we already got another room. The room was ok for one night but could have been vaccummed. I had to go back to the desk for coffee for the room and tissues. When we turned on the tv that night, we realized it didn't work very well. The video was all pixlillated (if that's what you call it), but I had no intentions of going back to that desk and that very annoyed face again. The cleaning staff had their cart parked in the middle of the hallway, standing there gabbing and gave me a look when I was trying to maneuver my walker around it. No friendly faces here. Now that's a mistake. Desk lady gave me a big smile when I checked out.

Great, low key hotel. Very friendly and accommodating staff. Room was comfortable and clean, there is a small outdoor pool. Basic breakfast and 24 hour coffee included in the rate was highly appreciated. Would not hesitate to return.

Nice hotel, but disappointed that the swimming pool was not in operation. Did have a jet fly over the hotel around 11:00 at night, sounded very close must have been going into the airport.

Room smelled musty. Found hair on the shower wall and a used towel that was hanging on the shower curtain rail behind the door, did not see it at check in but saw it the next morning when taking a shower. Breakfast was so so.

Overall it was good, however they were missing body wash and shampoo containers in the shower so I had to use the bar soap from the sink. There was no do not disturb sign. There were no scrambled eggs at breakfast. I understand that they just switched from a Fairfield Marriott to Best western

My experience was strange....my room had hair conditioner and body lotion, but didn't have any shampoo, body wash, or even hand soap? I've never in my life called a front desk but I had to to at least get hand soap, which is an absolute necessity. The person who took the call didn't apologize or anything, but at least sent someone up with the hand soap. The folded up towels in the bathroom and the sink area also just looked messy, like the person staying previously didn't use them and whoever cleaned just left them however they were left instead of at least tidying them up. In the morning when we checked out, the woman just said we were good to go, didn't ask how our stay was or wish us a nice day or anything. I used the waffle maker during breakfast and the woman who was working the space came over and told me I didn't use enough batter with attitude and just walked away...like okay, what did saying that to me serve and why say it rudely? XD The hospitality was really lacking with almost every interaction I had to have....and hospitality is literally the job. Additionally, the parking lot situation is terrible - we had to wait for someone to leave to find a space to park. It's clear that people just park here that aren't guests, and the hotel doesn't take your plate number or anything so it seems like they don't care who parks there even if it means their guests don't have space to park. Bed was comfortable enough, room was mostly quiet at night, location suited our needs, and we were happy to see a waffle maker station included in the the breakfast - these are the only reasons for 2/5 stars.