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Zanesville, Etats-Unis





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Best Western Hotel B. R. Guest, Zanesville

4929 East Pike, 43701-8429, Zanesville, Etats-Unis - See on a map
Best Western B. R. Guest - Exterior The Best Western B. R. Guest is ideally located in the center of Zanesville. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Choose this Zanesville, Ohio hotel where guests will find superior customer service and convenient access to the Zanesville Municipal Airport. Welcome to the Best Western B.R. Guest, a full-service hotel where every visitor will feel like family! Located just off Central Ohio's Interstate 70, this pet-friendly hotel is conveniently located near a variety of corporate locations including 5B's Factory, Plaskolite, Avon Distribution Center and Zanesville Aviation. Guests staying at this Zanesville area hotel will also find beautifully-appointed guest rooms with cable satellite flat screened television with HBO® and high-speed Internet access. The Best Western B.R. Guest provides all of the amenities and services guests have come to expect from the Best Western name. A complimentary breakfast with 'Grab & Go' bags Monday thru Friday, an indoor swimming pool and fitness center are part of this hotel's amenities. Additional amenities include a full-service business center and complimentary bottled water upon check-in. Guests staying at this Ohio hotel can take a tour of the Zane Grey Museum, just four miles away or visit The Wilds, an outdoor wildlife conservation park. The Best Western B.R. Guest is also conveniently located near a variety of shopping at Zanesville Pottery outlet, the Longaberger® Company and the White Plains Christmas House. Other nearby attractions include: the Touch of Thread Quilt Gallery, Zane State University and the Muskingum County Fairgrounds. Hotel guests will enjoy events such as the annual Pottery Festival and the Gus Macker Festival. The friendly staff at the Best Western B.R. Guest is ready to ensure a memorable stay in Zanesville. Make a reservation today and save!

Best Western

Hotel B. R. Guest




Hotel advantages

  • Complimentary Breakfast
    Complimentary Breakfast
  • Pool
  • 24 Hour Airport Courtesy Car Service.
    24 Hour Airport Courtesy Car Service.
  • Air Conditioning At Property
    Air Conditioning At Property
  • 24 Hour Front Desk
    24 Hour Front Desk
  • Safe Deposit At The Property Or In Room
    Safe Deposit At The Property Or In Room
  • Fitness Center/Health Club
    Fitness Center/Health Club
  • Dry Cleaning/Laundry
    Dry Cleaning/Laundry
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Guest reviews

In partnership with tripadvisor fr
Travelers Choice 2022
Certificate of Excellence 2017
based on 467 guest reviews
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Sleep Quality

"Not quite up to standards"

michaelcombs30, Centerville, Ohio 17/01/2023

I reserved a king bed and was given two queens. Normally not a problem, but this put me in the family blocks and it was rather noisy. I get up at 3am and loud noises and doors slamming up to 11pm is not helpful.

"Clean hotel, pet-friendly"

User 07/01/2023

We stay here 5-6 weekends every year. the rooms are always very clean, and they are pet-friendly (3rd floor rooms - but they have an elevator). It's been even better the past couple of years now that they went 100% smoke-free. The only downside is their overly-aggressive water-saving aerators on the faucets (takes 2x as long as it should to wash hands or rinse after brushing), so I often bring my own temporary replacement :-)


Traveler7408346, Columbus, Ohio 25/12/2022

The staff was incredibly helpful and constantly went out of their way to see to our needs. Breakfast was nice and hot on a blistering cold day. I slept right through the night not hearing anything even though I'm a light sleeper and was right off of the elevator.

"Would not return to"

84susanz, West Windsor, NJ 26/11/2022

I have stayed at many other Best Westerns (and have never had an issue or felt I needed to write comments) prior to this review. This is the second time staying at the B.R. Best Western in Zanesville. First time terrible thunderstorms passed through (which obviously is not the motels control). What we were surprised at was when we lost power for the entire night, there wasn't and auxiliary power (not even in the hallways). In addition, this motel serves many guests that are working in the area. We noticed many doors in the hallway were ajar. Our second stay was the worst. This is supposed to be a non-smoking building. The initial room I was given wreaked of cigarette smoke. The second room- there was nuts and shell clumped together under the bed. Again noticed that many doors on the floor were ajar. We will not be returning to this location. Please Note: This review is no reflection on any other Best Western as we have found all other Best Westerns, we have stayed at, to be clean and comfortable as well as a good value for the price paid.

"2 day stay in Zanesville."

156randym, Clinton Township, Michigan 15/10/2022

The staff was very good and The rooms were clean. The rooms looked newly remodled. There were flys in the room they said they were from the air conditioning. The exterior doors were left unlocked at night. The beds were comfortable. The breakfast was contenital.

"Enjoyed our stay"

dppyers, Carlisle, Pennsylvania 05/09/2022

We arrived very late in the day and everything was in order so we were able to check in and get to our room quickly. The room was clean and everything worked properly including the internet. Breakfast was good and there was plenty of food.

"Good for the price"

User 18/08/2022

The room is reasonably well equipped and functioning. The breakfast service should be improved as the waffle machine was not functioning and milk for cereal was not available in any visible place. However, overall it is a good place to stay for the price.

"Bad smells and stains, it's for you!"

CharlieO495, Raleigh, North Carolina 31/05/2022

Place is overrun with Halliburton oil workers, hasn't been updated in a few years. Plenty of smells, stains and noise to keep you up at night. No place for my child to sleep, because they didn't have any roll aways. Pack and play that was provided as an alternative smelled of urine and was thoroughly stained.

"Clean, comfortable and quiet"

Carolee P, Mt Airy, MD 19/04/2022

I had my dog with me on this trip. It was so nice to find a hotel with a reasonable pet fee. The room was very clean, comfortable bed, lots of pillows. The TV is large and has a good selection of channels. Even though we were directly across from the elevator it was very quiet by about 8:30. The breakfast looked like it had a good selection of food. The staff was very friendly.

"Not worth it."

User 17/04/2022

Staff not helpful or friendly. Outlets not working in some rooms. When voicing concerns you're met with attitude. Called ahead and asked if pool was working, was told yes. Upon arrival we were told it was down and had been since before I called. Go somewhere else.

"If your in the Zanesville Ohio area, the Best Western is a very comfortable, clean place to stay."

ritajmc, DeGraff 02/11/2021

We were greeted by a very sweet hotel clerk, she was very cordial, our room was very comfortable, clean and roomy, there was construction going on presently in front of the hotel but I don't look for that to last very long, it did not interfere with our stay. Overall we were very happy with our stay and we would definitely stay there again.

"Great stay"

JEAN D, FENTON 22/10/2021

Clean, comfortable room. Breakfast was great. Variety of hot food choices along with the standard pastries, bagels and cereal. Two types of fresh fruit. Nice area. Easy off and off BFF the highway. Fast food restaurants and Denny's nearby.


jsmcclure, Muscatine, Iowa 13/09/2021

Overall stay was good. Price for the room was greatly inflated.not worth the price they were asking. Before, the price was 86,00 dollars. This time it was 146.00 dollars. We have stayed there quite a few times and the price does vary about $10.00 from now on, we will shop around.


User 24/08/2021

Staying at this BW is and has been a special treat. Everything you want and everything you need is all right at hand with friendly pleasing team. This BW will always be in mind when traveling in this area and, if needed, I will make the effort to stay here even if I must go a bit out of my way.

"Great Stop in Zanesville, OH"

Vince M, Schenectady, New York 06/08/2021

Best Western B.R. Guest Hotel is a Great stop right off Interstate 70 at Exit 160. Neat & Clean (Parking Lot needs work but you're not sleeping there) near gasoline and a Retro Denny's (gives 10% discount to hotel guests - show room key). Also close to Zane Grey and US 40 National Road Museums. You can Stop, Dine, Sleep, Re-Fuel and take in a little history while you're at it. Definitely recommend.

"fantastic stay"

User 26/07/2021

The room was exceptionally clean and linens were top quality. Wonderful staff as well. We usually pay more for a room usually staying at hilton properties. But this room was just as nice. Couldn't of asked for a better stay.

"Best Western ratings"

CynthiaC2778, Murrells Inlet, South Carolina 20/07/2021

This Best Western was very clean, almost looked newly renovated. The rooms were nice and had anything you might need while you were staying there. The breakfast area was always very clean, and the food was very good, and hot. The personnel that was in charge of preparing the breakfast, was always pleasant, and always kept everything filled, warm, or replenished. The parking lot was a little rough, and had some holes that you had to dodge, but that is the only thing I can find to say. Everything else, from the time we checked in, until we checked out, made for a very pleasant stay. I will stay there again next time I drive up to see my friends.

"Clean and well run."

Scheidt525, Monroe, Ohio 13/07/2021

Our stay was for one night as we were traveling to go to The Wilds the next day. On our arrival the young lady at the desk was very pleasant. Our room was not ready due to staffing shortages (which has been everywhere since COVID. We went to grab dinner and when we returned the room was ready and very clean. We found no issues with the room and were very comfortable for the night. At breakfast the next morning we had a full hot and cold option and everything was very well stocked even with several larger families eating at the same time we were. I would definitely stay here again if we were going to be in the Zanesville area.

"Decent hotel"

therealalecryan, Eaton, Ohio 27/06/2021

We had a decent room. Some stains on the carpet but ok. Breakfast was good enough. Limited options. There was a line for the waffle maker. And the Apple juice was out. However, we were relatively pleased for the price

"smoke smell is awful"

User 11/06/2021

I normally stay at Marriott hotels but I was traveling with a group of friends and this is the hotel that a suggested. I now know why I do not stay at Best Westerns. As soon as we stepped off the elevator on the third floor the cigarette smell was awful. We stayed in room 311 and we as well have slept in an ashtray. I called and let the front desk staff know and she apologized and stated she would have to speak to a manager before a refund could be given. I heard nothing. I called a few days later and asked for the manager to call regarding my complaint and I have still not received a call. I emailed my complaint to Best Western corporate and I have still heard nothing. Stay away from this hotel if you have bad allergies and/or allergic to smoke.

"Very clean, COVID conscious and pleasant staff."

Irene M, Warren, United States 25/04/2021

Room was very clean and sealed to let guest know room was previously sanitized. Gloves were at the breakfast bar for patrons to use with a sign asking everyone to wear them. All staff members we met were extra friendly. Front desk worker Desera not only wiped down the counter top, she even cleaned the front of the desk and floor area in front of desk on her hands and knees! Room had mini fridge and microwave. Also individual coffee maker, iron and ironing board and decent size TV.

"great stay"

FrankP12401, Gassaway, West Virginia 08/04/2021

Perfect hotel for a nights getaway. Room was freah and clean, staff was very welcoming, housekeeping did a good job with having our room ready at check in. Breakfast was hot and loved the waffle maker machine.

"B.R. Guest Business"

User 16/11/2020

Hotel was easy to locate. Decent distance to where I needed to go. Not a lot of "hotel guest" noise, which was nice. I liked the quiet. Check in staff was nice and helpful (thank you for the paper clips).

"unmasked guests"

User 16/11/2020

They did not require masks be worn and let a group staying there have a bar and party in the lobby. They could not find my reservation and it took them 20 minutes to get us checked in. we have stayed many times and this was the worst experience we have had.


FrankP12401, Gassaway, West Virginia 24/10/2020

We were just passing thru and the staff was great with nice clean, fresh rooms and we got a good nights sleep. Head housekeeper went out of her way to contact the Wilds and set us up with a weekend cabin. Big thanks to all staff

"Great Hotel"

User 22/10/2020

The rooms are clean and the staff was. incredibly nice. The location was really convenient as it is located right off a major interstate. Good value for what we paid. We had a great experience staying at this BW.

"No breakfast "

KS965, Akron, Ohio 09/10/2020

As a hotel that was okay it's not five-star it's what you get when you pay the price we pay. Services okay but when I called to make the reservations I was looking between three different hotels. I picked this one because of the pictures that showed a good breakfast buffet. Even when I called down a couple days before my arrival I kind of made a joke okay the breakfast it's okay but can I bring my own Pop Tarts and use your toaster the lady who answered the phone said she could so sure any time. I planned my day around just being able to walk around the corner and get a quick easy breakfast. I walk around and it's empty nobody there no food they had a couple muffins and a pastry roll. The lady says we haven't had a hot breakfast in pandemic started. I mentioned that's it that's not where your website and your picture show at all or the lady I talked to The desk clerk just can't look me like so sucks to be you. If you plan to do anything in the city of Zanesville this isn't hotel for your pretty far away

"A Bit out of Town"

HiltonHeadFisherman, Round Hill, Virginia 07/10/2020

Room was comfortable and clean. In a fairly congested area. Reasonably quiet after the sun went down. Dining out options were limited. We drove 10 minutes to downtown area. Interesting park and river view. BW in Zanesville won't disappoint.

"Decent hotel "

Napoleon201515, Indianapolis, Indiana 11/07/2020

We stopped for the night, and it was decent for the price. We stayed on the 3rd Floor, and our room didn't smell like stale cigarette smoke, even though the floor did. Clean, and no frills. We would stay there again.

"Easy stay"

Judy K, Front Royal, Virginia 02/03/2020

Getting to the hotel from the interstate is easy. The room was clean & even though our room was very near the ice machine & elevator we were not disturbed by any noise. Breakfast was adequate though I love to have a bowl of fruit for breakfast. I didn't see any fruit on the service line.

"Hotel Staff and Manager"

User 29/02/2020

So, I stayed there on my way back home to an event in new york (it was a 12 hour drive from Illinois so we had to stop to sleep here for a night). I left my wallet in a drawer, like the forgetful person I am and did not notice until we arrived to new york. The staff and manager were great people and agreed to mail me my wallet after I identified myself from my drivers license. They mail it with the fed ex label that i made and e-mailed to them. THEN, everything went wrong (with Fed Ex). I paid for 1 day shipping, and they got "delayed", so I then called fed Ex- and told them i needed the address changed since i will no longer be in New York by Monday (since they for some reason would not ship in the weekend after their own delays). Then, because I called to have the mailing address changed, Fed Ex marked my package as "security alert" and mailed it back to best western (but it would not arrive at best western until AFTER I arrive in Illinois where i live. LONG STORY SHORT. The staff at best western went through the tedious process of more than 10 days to mail me my wallet that contained My diver's license, Debit card, and $700. This is truly the best Hotel I have ever been to and they were so thoughtfull.

"Would stay again"

User 28/02/2020

We stayed here in December of 2019 with our two dogs and have no complaints. The staff was friendly, the bed was comfortable, the room was clean, and breakfast was good. We enjoyed our stay and would recommend to others!

"Great Place"

marmionj, Huntley, Illinois 18/02/2020

Wonderful, friendly staff. Great breakfasts. Clean and attractive decor. We enjoyed our 4 night stay at BW. Our only on road Interstate side did have road noise and the exercise room was treadmill was out of service and the other treadmill and elliptical should be in an exercise equipment museum. There were no weights. We would stay here again.


Jim G, Roaming shores, United States 24/01/2020

Everybody here is kind and courteous and friendly and they also go out of their way make sure your happy with your visit and comfortable in your room. The pillows are comfortable beds are comfortable and the towels in the bathroom are also soft.

"Excellent service and cleanliness."

tomr0638, Hillsboro, Ohio 18/01/2020

We stayed at this hotel on 1/17/20 for a sporting event our son was in. We checked in late as we didn't get there until 8:30pm. The room was really clean the pool was quite so my wife and child pretty much had it to their selves. The breakfast didn't start for 30 mins free we were scheduled to leave. I asked the front desk personnel if my son could go ahead and grab a muffin or something to take since we couldn't wait. The lady told me to let him eat breakfast and everything was ready. Yes I would recommend this place to anyone! Thomas Ritchie Hillsboro, Ohio

"Super friendly front desk"

Rivahmom, Readington, New Jersey 15/01/2020

This Best Western is a nice property and pet friendly! Front desk was extremely helpful with a TV issue and our room was clean. Even though there were "smoking" rooms on our floor, our room didnt smell at all and I would stay at this property again.


Nancy M, Nineveh, Indiana 04/01/2020

This was a really nice place for us to stop at and spend our night. Nancy at the front desk was so friendly and made sure to tell us that if we needed anything to get in contact with her and the lady in the breakfast room made sure everything was always full and I dont think she ever stopped checking on the area.

"Off & On"

Harpo111, Merrillville, Indiana 12/12/2019

Location is close enough for getting off the interstate and back on, which can attribute to noise levels from the highway, also located near intersection that has excessive acceleration happening. This is a smoking & pet friendly accommodations, so inspection of room before hauling luggage to room may benefit from carrying them to room and back to lobby. We had experience strong odors of industrial strengh cleansers, assuming used to remove offending odors. Front desk was kind enough to offer another room commenting that they use same cleanser in all rooms, but the second room was fine without odor and was clean. Something I maybe missing, but the apperance of the front desk employee in a sport jersey without a name tag gave the impression that the professionalism was not high of a priorty. Basic fast food chains nearby, and location is outside of city.


User 01/12/2019

Staff Is Wonderful Ask For Nancy Or Kris At Check In For Great Customer Service! Overall The Hotel Is Amazing 10/10 Recommend Also Pet Friendly Is A Huge Plus! Also Breakfast In The Morning Are Too Die For!!

"Nice Hotel"

Alice S, Bradenton, Florida 28/11/2019

The staff was friendly and helpful. The rooms were very clean and comfortable. My family enjoyed staying at this hotel right outside of Zanesville where many relatives live. Everything about the hotel was great!

"Pet friendly"

User 04/11/2019

It is located near several food establishments and not far from downtown Zanesville. It is easy to get to and very pet friendly. Everyone is very friendly. It is clean and comfortable. Good internet and plentiful breakfast. Fruit and coffee available all the time.

"Cross country with a moving van"

User 08/10/2019

Hotel, next to the freeway, but not much noise. The staff are a bunch of really nice helpful people. Had to park the van, essentially off the property but still very close. No food on site (except excellent warm cookies at check in) and nothing but fast food within walking distance. Had to do a run to get snacks for dinner.


Jim G, Roaming shores, United States 16/09/2019

Everyone does a great job from check in to check out, the beds are very comfy and the pillows. the hotel is located close to three fast food restaurants and one sit down. all in walking distaance. I do not believe you will be disapointed.

"Aunts Birthday"

Odyssey200409, Falcon, Colorado 08/09/2019

The property is otoutside of Zanesville but the 5-10 minute drive save you 40% off comparable Hotels. The breakfast is very good with many options. The pool is not large but it is warm and I could do some back-stroke laps. The fitness center is basically treadmills and stationary bikes.


User 03/09/2019

I been staying For MONTHS! All week long at least 3 nights a week and was charged 86.44 a night after tax Liz didn't tell me I was going to START being charged a higher rate of 92.+ a night and swiped my debit card instead of informing me of the charge change!!!! I have been a LOYAL CUSTOMER FOR MONTHS!!! and all of a sudden I'm charged almost 15 more a night all of a sudden? She said it was because of busy season yet when y'all had volley ball people come and RAISED YOUR RATES I WAS STILL CHARGED MY NORMAL 86.44 A NIGHT BUT NOW IT CHANGES????SMFH LIZ IS RUDE AND WOULDNT GIVE ME NO INFO ON ANYONE HIGHER UP THAT I COULD SPEAK TOO! Told me she's the "sales manager" and needs to make money smfh

"Awesome stay!"

aimeeg590, North Ridgeville, Ohio 31/08/2019

Came here as a midway point to WV on motorcycles! Check in was as smooth as silk! Taylor was the front desk girl. Friendly and helpful above and beyond! Asked her for places that would deliver and next thing we knew papers and a note under the door with any place that would deliver to hotel. Room was clean and just what we expected! Will return again if in this area!!

"Best Western in Zanesville"

soothingtherapies, Kirksville, Missouri 25/08/2019

I needed a room last minute and it was comfortable, clean and the breakfast was satisfying. I would recommend this hotel too as its conveniently right off the highway. The cost to me was a bit high for this class of hotel but otherwise, no complaints.

"smelly unfriendly staff"

Jen Y, Summersville 03/08/2019

sadly the front desk person STUNK , she smelled terrible like BO , plus never asked about rewards gifts , the out side temp was 90 plus and my rooms AC unit was turned completely off when i walked in took hours to cool dowm to comfortable temp.

Rosie W, General Manager at Best Western B. R. Guest, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our guests are our #1 priority and we want to ensure you have a wonderful stay here with us. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"great stay!"

User 14/07/2019

We highly reccomend this Best Westernl! Friendly and helpful front desk staff, excellent hot breakfast. Fitness center and pool are were clean and well maintained. We will be back our next time thru the area!

"Value Assessories SE Spyder Rally"

OnAir23027041927, Fairmont, West Virginia 17/06/2019

The hotel was very accomodating. Rooms were clean. Front desk staff was very friendly and helpful. Breakfast was great! Maintenance staff was very friendly and helpful.I would highly recommend this hotel.

"Can-am Event"

User 17/06/2019

This was a very nice hotel at a great price. The rooms were nice and clean and the free breakfast was great. The friendliness of the staff was truly amazing. I would definitely stay at this hotel again. Keep up the good work.

"Clean, good location"

User 02/06/2019

The room was clean and so was the hotel hallway and entrance. Parking lot needs to have holes filled in. I read a bad review about the desk clerk Taylor but she was there when we checked in and friendly, who knows maybe she or the reviewer were having a bad day.

"Would not recommend"

SumerR22, Norwalk, Ohio 28/05/2019

The ladies at the front desk ones name was Taylor she was extremely rude when I checked in. & Lisa was rude also. I did not get any information about when the pool closed or breakfast. me and my children went to the pool about 4:50pm , by 5:10 we were getting out because she came in and said the levels were to low. WHATEVER. I asked for plates and was told no because they are for breakfast. there was hair on my toilet and in the tub. that's just not right.. I also work at a bestwestern that is one of the reasons I chose to stay too see how other companies do it and I was extremely disappointed. Im blessed to have such a welcoming and outgoing coworkers back home.

"Cleanliness of Room & Breakfast Need Work"

Jrgrant27, Cincinnati, Ohio 12/05/2019

Stayed at this hotel recently due to it's proximity to a Rowing Event being held at Dillon State Park. The pro was that the bed was comfortable. The main con was that there were hairs on the shower wall before anyone in our family used the shower. The second con was the breakfast as after trying one bite each of the rock-hard biscuit, sausage gravy and eggs decided that was enough. The breakfast was inedible and needs to be over-hauled.

"Great customer service!!!"

873SueB873, Champaign, Illinois 25/04/2019

Hotel room nice and clean.... bed wasn't firm but ok. Breakfast meal was good. When we arrived we were quoted over 100.00... shocked me because during winter months we stopped for $69.00! The gal at desk as we were leaving asked if we had a great day. I explained my disappointment and she came down in price . I'll be back! Thank you!

"Exceeded Expectations "

TravelingYinzer, Pittsburgh, Pennsylvania 13/04/2019

Not a whole lot of choices in the area. Based on the reviews, I had really low expectations for this hotel. I spent one night here while in Zanesville and I was pleasantly surprised with the hotel. I mean, it's not the Ritz Carlton, but it was perfectly fine. I will admit that it does not make a great impression from the road. Getting into the parking lot is a bit of a challenge since you have to drive through a number of bomb crater like pot holes to get into the parking lot. A little fresh paving might be in order here. However, I am a clean freak when it comes to hotels, and my room was perfectly fine and the lobby and the hallways were clean too. I had expected and overwhelming disinfectant smell when I walked into my room, but it smelled just fine. Breakfast is also pretty standard fare, ala Hampton Inn or Holiday Inn Express. Well stocked and maintained. Now, I did have an opportunity to go onto the third floor of the hotel where apparently smoking is still permitted (This is 2019. Who the hell still allow smoking in hotels??). Smell of smoke was very noticeable, and I would've been extremely disappointed to have been on this floor. In any event, the room I had was perfectly fine for a night or two.

"Unfriendly, loud and sirens"

Sherpa02670322159, Cleveland, Ohio 29/03/2019

I did not enjoy my stay. The walls are paper thin. While in my room I could hear conversations from people in another room. On the one side of our room was a mechanical room. It was so loud that I could not sleep. In the middle of the night a Fire Siren went off outside that sounded like a tornado warning. We were not aware of what a fire siren was and were fearful. The front desk woman on our second night was unfriendly and mean. After my interactions with her I decided that I would never stay at this hotel again.

"Most Staff Sucked Along with manager"

User 27/03/2019

Went to the desk to ask a simple question and the clerk was beyond rude. Left her know that I would be taking the issue of her rudeness up with the manager at which point she just looked at me and rolled her eyes. So the next day I brought the issue up with the manager with no help from her and she was rude as well. The guy on night shift point blank said to me that he flat out does not like the employees for the company I work for. He was also watching a movie in the lobby and the all I heard was F***this and F*** that. Very unprofessional. I also came back from work one evening and my bathroom had been used and there were used make up remover pads laying on my bathroom vanity. There was one employee that worked over night shift and SHE was very friendly and helpful. She should be made manager as the current manager obviously does not care about what goes on at that hotel. Being as my wife has been in the hotel industry for many many years and was actually management for choice hotels she will now be taking this matter up with corporate.

"Relaxing & quiet"

Jim G, Roaming shores, United States 09/02/2019

The staff is always very freindly and helpful. The rooms are clean and the beds are comfortable.My stay is always relaxing and Quiet. They also have pletty of restraunts within walking or few miles. Also the price is right.

"Very Nice BW - Pet Friendly"

User 24/12/2018

Very nice hotel, convenient off the highway. Staff was very friendly and helpful. Nice pool and good breakfast! Only concern is that the third floor is reserved for pets and half of it is also smoking rooms. Sometimes smoke odor was in the hallways.

"Was not that good"

MrMCNY, Coram, New York 21/11/2018

Stopped late and needed a room, they had one. That was the highlight of a short night. The “queen size” bed was small and the mattress was pretty weak. The breakfast was also pretty weak. Overall, pretty disappointing

"Yeah nice place and good for hunters"

User 19/11/2018

I just happened to be passing through and had to stop for the night but knew I found the right place when I saw all the trucks with tree stands in the back! Hunters these days tend to be quiet and not drunken fools as in days of old. And since the hotel caters to them, breakfast is served early. None of that 7 or 8 am baloney like some other hotesl

"Slept Great"

Jim G, Roaming shores, United States 03/11/2018

After a long day of working its great to get to the hotel and be welcomed by a kind saff and to take a hot shower and relax in a clean and safe room. Beds are very comfortable as well as the pillows. The rooms are Quiet and I sleep GREAT.

"Hidden Deskclerk/Manager"

Jim W, Baltimore, Maryland 29/10/2018

During the elevator shut down there was no warning from the desk. The staff was vacant during the entire 1/2 hr. i waited in the lobby and never once made an explanation to arriving or departing guest as to handle this event. I need 2 canes to walk, so moving luggage from our 3rd floor room down the fire stairwell was difficult. Had we had a phone warning we would have gotten up at an earlier time.We stayed at Best Western during the past 8 years and this is not what we expect.


ecaep, Saint Paul, Minnesota 04/09/2018

Toilet and shower separate from one another. Small sink area - not much room for personal items. Small breakfast area. Asphalt road leading into the motel lot is in need of serious repair. Most restaurants are 3 miles west of this location.

"Family visit "

lagrange79, Zanesville, Ohio 02/09/2018

We just stayed for the night.Use to live here so came to visit.Good hotel,Nice front desk ladies!Comfy rooms and does not smell musky even with a pet room!There biscuits&gravy soo good!! Not spicy at all!!They keep there parking lot all lit up at night

"valu accessory motorcycle ride"

Tamrea T, Erie 14/08/2018

the group had a great time. the hotel was very good about all the bikes (approx. 85ish) and letting us "hang out" in the parking lot during the evening. the staff was very friendly. the pool was very refreshing although it needed to be a little "spruced" up.

"An ok stop"

Ellen4719, Auburn, Washington 20/07/2018

We stopped after a long day and found a very friendly and helpful staff person to check us in. Our room was small but clean with good AC. The bed was a bit soft but the room was quiet. The shower was good except there was no bath mat which made showering a bit iffy. Breakfast choices were varied enough to appeal to many people. I do not hesitate to recommend this hotel.

"This is a smoking property "

Lisannez, Washington DC, District of Columbia 18/07/2018

Outside of traveling to Las Vegas you really don't expect to find properties that still allow smoking in the rooms but this one does. If you are a smoker this is perfect for you! If you are bothered by the smell of cigarette smoke , suffer from allergies or have asthma this is not the place for you. They only have s handful of smoking rooms but just like it's impossible to have a smoking section in a restaurant the smell permeates this entire hotel. The pet rooms are on the same floor as the smoking rooms and I was choking from smoke in the hallways. Our room wreaked of stale cigarette smoke, wet dog and bad carpet cleaning. You can tell this is a smoking hotel when you walk in the lobby! Other than that there are a lot of big rigs in the lot not an issue except Parking can be hard to find. You can walk to Denny's, Wendy's or subway and gas is nearby. The rooms were the smallest of all of the 6 best westerns we stayed at this trip and the most expensive. The HVAC was extremely loud and you could not keep the room temps even either too hot or too cold. There is a fridge and a microwave which is nice. Tv is fine. The wi Fi is useless at least on the 3rd floor we got one bar and could not connect to anything. You have to ring a bell at the front desk for service. The breakfast by far was the worst out of all the locations as well. The food was all cold and stale . The lady working through breakfast room was very friendly though. For people with pets this was the only BW where animals can go under beds which is a bad thing for pets. We had to spend half the morning down on our hands and knees trying to get our cats out from under the beds down on our hands and knees on the nasty carpet. I would not stay here again primarily because of the smoking. I think if I were a smoker I would be happy to find this hotel as it's a rarity. Otherwise no.

"NO complaints!"

Blaise H, Bethel Park 20/06/2018

Truck parking, smoking rooms. Front desk woman was very kind & friendly. Our room was extremely clean & quiet. Our room faced the front parking lot & we never heard a sound. The hot breakfast offers fried eggs, sausage, bagels, Danish..and then the cold selections were endless. Reasonably priced & a nice clean place to stay.

"Poorest Best Western we've experienced"

rangeragainstwar6, Tallahassee 11/06/2018

Poor lodging? How can I count the ways? When I saw the groovy rating of "9+" on Priceline I thought, "How could I go wrong?" Well, this lodging begins the poor corridor of Ohio, and ratings are relative, here. We have stayed at some nice Best Westerns; this is not one of them. OK, you know those $28 Indian motels with the dirty yellow walls, badly spackled? Yeah, this is THAT motel. Begin: 1) The phone did not work, but inspection revealed no cord to outlet ... a good reason. 2) The tile floors are greasy. I know this as my cane tips could not grip the tile. 3) Bed sheets do not fit the bed, and threaten to pop off. Only a couple of inches of fitted sheet fit over the corner. 4) Pool has overwhelming smell of chlorine, which filters into the lobby, through the closed doors of the pool area. 5) Small pillows filled with foam chunks. Very uncomfortable. 6) No desk pad, pen. No real half and half for coffee. 7) "Business center" is an alcove with one computer and one old printer. 8) Poor breakfast 9) Only one bar of soap in bathroom. The vanity is not large enough to accommodate two shaving kits. 10) The a/c has some odd Glade-type air freshener odor coming out of it. This is a working-man type of lodging, in a blue collar area. Zanesville, like so many others, are former factory towns fallen on hard times ... for the past several decades. This motel reflects the poverty. The front desk help is also doing the laundry. How can anything be good? This is not a $99 room, as listed. There are no luxuries here.

Rosie W, General Manager at Best Western B. R. Guest, responded to this review
I first want to apologize about your stay here with us, as our guests are our #1 priority. If at anytime you need anything during your stay please call the front desk and we can get you new items, extra items or anything that we have that we are able to accommodate you with or fix any issues so that you can have a wonderful stay here with us! We want you to enjoy your stay here with us.

"nice nights stay"

User 02/06/2018

Stayed one night, passing thru. Was a very nice stay, the hotel was clean and the staff was very nice. I wish this would allow me to write my own review, though and not require me to write 200 characters, makes me feel like I am in college again.

"Well needed rest"

Jim G, Roaming shores, United States 26/05/2018

I stay at this hotel often due too work travel, I choose this holtel because of conveinence to the area restraunts and freeway. The staff is very helpful and kind and the rooms are clean and cozy. The beds are very comfortable and I always get a good nights sleep. Ware this hotel is located it is a safe area and I've never heard of a problem with crime on the property.

"I would not stay away"

R2, Chicago, Illinois 25/05/2018

I am not sure what other people have experienced, but we had a good stay at this BW. First of all we booked on another website and BW did not have our reservation. The BW representative was kind, patient and did everything in her power to make things right for us. She told us where to go for a discounted dinner. The breakfast buffet was well stocked at all times. And, when we left we discovered that my husband left his very expensive pillow in our room. They eventually returned it to us. It took a while as they required a postage paid box be sent to them. I know that it was not top priority for them, but we did get it back in less than two weeks. So thank you BW Zanesville for being so nice to us.

"Don;t stay in room 104"

Ken C, Saint Peters, Missouri 03/05/2018

The room had a small bath and was not totally furnished. The easy chair had been removed, leaving only the desk chair which would not adjust up and down. The bathroom sink surface was entirely too small. Be sure to grab the handrail stepping out of the shower - it;s a long step down. The room and bath were clean and the bed comfortable. Marginally OK for a guy traveling alone if he can negotiate a good rate. Ladies who use any amount of make-up are going to need more counter space.

"Stay Away"

User 27/04/2018

If you like a rude and condescending person at the front desk, this is the place for you. If you think working smoke detectors, water pressure, and not hearing people across the hall from you as clearly as if they were in your room are optional, this is the place for you. If you want working appliances, a quiet room, and front desk staff that doesn't give you the third degree in a rude manner (did you plug in the coffee maker?) then I would go anywhere else. Best Western should be ashamed to have its name on this building.

"Nice Hotel"

AnnaNettie, O'Fallon, Missouri 18/04/2018

Stayed at this hotel on a Sunday night. The lobby and rooms were very nice. My mother is handicapped and this is first hotel of the four we stayed in on this trip that was able to provide a double room with handicap accommodations in the bathroom. The accommodations were wonderful with lots of grab bars and a fold down shower seat. The room was very nice but did not have a refrigerator or microwave. Breakfast was a little disappointing no waffles had a pancake maker instead but it was not working. Sausage, gravy, biscuits ( they were cold) eggs, heated all in the microwave but still tasted off. They did have yogurt bar selection of different flavors of yogurt and a variety of toppings. This was very tasty. We got to breakfast right at 9:30 and we were accommodated although it was closing time. We stayed on a Sunday night, the hotel had an indoor pool I was the only one using it it was very relaxing. They even had a hydraulic chair for handicap accessibility and steps with a handrail. It was a very enjoyable stay!

"Great Little Spot"

User 09/04/2018

I loved staying at this hotel. The staff is friendly and caring to your needs. Their breakfast is great and their location is near virtually everything you may need, food, fuel, shopping. It has an indoor swimming pool for relaxation and enjoyment and it also includes a fitness room. It's my 3rd time staying there and I plan to book future stays there, it's so nice and extremely clean which in my book is a plus.

"Great stay!"

JVogl, Oregon, Illinois 06/04/2018

Very nice hotel. Friendly service, clean rooms, large shower towels and nice breakfast. Our room key also allowed us a 10% discount at the local Denny's restaurant. We did not use the pool but it was heated, clean and looked very inviting. I highly recommend this hotel!

Rosie W, General Manager at Best Western B. R. Guest, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 740-453-6300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Really nice!"

DKD566, Fish Creek, Wisconsin, United States 05/03/2018

This hotel was right off I-70 and seemed nearly full, even on a weeknight. I'm not surprised, because it was excellent and a great value. The room was clean, comfortable, and spacious, and there were tons of TV channels (cable, not dish). Front desk was very pleasant and helpful. The lobby was very nice, and the pool looked great. Late-afternoon cookies were a real treat, and I was pleasantly surprised to find cocoa packets available in the afternoon. We left before breakfast, so I cannot comment. I always like to mention in my reviews the most negative thing I can find. I thought that would be the lack of a channel guide – we spent a great deal of time scrolling through the on-screen guide, trying to find our favorite channels. But when we were checking out of the room, I found the guide on the back of the hotel info sheet (and the channel numbers were accurate). That left me with about nothing to criticize – maybe a small clump of dirt in the hallway! The hotel was full of truckers, coming and going throughout the night. That understandably created some hall noise during the wee hours. Light sleepers should ask for the quietest room, probably on a higher floor (we were on the first floor). If you are economy-minded, you'll love this hotel!

"i Stay here when driving through"

DaveTravels1965, Cincinnati, Ohio 12/12/2017

This is a decent hotel in Zanesville Ohio. Cute name. Everything is satisfactory. No reason a businessman or family or a person on vacation would not like this hotel. Nothing really out of the ordinary but it is a Nice Best West hotel.

"Great staff"

User 29/11/2017

We have been staying at this hotel for years for deer hunting season. Great value with the Hunters special. Rooms are always clean and the internet works great. Thanks for another great stay as usual. See you next year.

"Excellent Value"

marymE4360FF, Bowling Green, United States 28/11/2017

Our trip was a last minute decision. We didn't want to "break the bank" for a trip that would last only 24 hours. The pictures online were accurate. We got exactly the quality that we saw in the pictures. It was a good stay.

"Consistently great"

Cynthia G, Columbia 26/11/2017

We stay at this facility annually on our way back east to visit family. It is always our favorite stop over the past 20 years. From check in to check out, everything was just as it was supposed to be. An amazing experience.

"Always enjoy our stays here."

Brenda C, Baltimore, United States 20/11/2017

We always enjoy our stays at this hotel! Rooms and common areas are always clean and in good working order. Staff is always courteous, pleasant and professional. Breakfast was good for being a "continental" styled fare. They also allow pets which is a necessity for us when we travel with our 2 large dogs. Always stay there when traveling through the area and highly recommend the hotel to everyone else!

"Another leisure trip"

Richard P, Spain 19/11/2017

I try to travel about once a quarter. Each trip includes our family dog, but finding a pet-friendly place isn't always easy. Best Western makes our trips worry free! The additional pet fee is the best-spent money ever.

"Smells like smoke and noisy!"

Ryan K, Livonia, Michigan 19/11/2017

Thin walls and noisy. Bad customer service from Angie at the front desk who had the opportunity to rectify the situation. I would keep driving to the next city. They have a nicer hotel near the boarder. Keep driving!

Rosie W, General Manager at Best Western B. R. Guest, responded to this review
I am sorry you were not happy with your stay with us. We strive to give the best customer service for each one of our guest. Unfortunately our pet floor is also located on the 3rd floor where there are a few smoking rooms as well. A discount was placed upon checkout for any inconvenience during your stay and was further taken care of after the stay as well. If I can be of any further assistance please contact the hotel directly and I will gladly speak with you personally. I hope you can give us another chance in the future if you are in our area again to make sure that you have a pleasant experience here with us.

"An Okay Stay"

Rosann G, Clay City, United States 17/11/2017

Fairly comfortable and quiet. Beds were not extremely comfortable as I expected....a little lumpy I thought. All pet rooms are on third floor with one slow elevator. Also smoking rooms were up there top so the smoke smell in the hallway was nasty. The room was ok and clean with no odor. Shower had good pressure.

"Excellent overall stay!"

User 30/10/2017

Very nice hotel! The lobby and rooms were like new and didn't have that musty or dirty carpet smell that can be common in hotels. Like all Best Westerns, the rooms are big and include a microwave, small fridge, coffee maker, and desk. They also sanitize their TV remotes and practice green policies with their laundry. The evening desk clerk, Sherri, was so friendly, genuine, helpful, and sweet! She gave us advice on local restaurants and provided addresses for places we wanted to visit. She was very knowledgeable and professional and made us feel valued and very welcome. The staff we encountered everywhere in the hotel was friendly and hard-working. Their breakfast was delicious and included an automated pancake maker. That was pretty cool. I highly recommend this hotel!

"Good Location"

W4913ASpatriciab, North Canton, Ohio 23/10/2017

Hotel was easy to find off the highway and is near sit-down and fast food restaurants. Room was clean and nicely laid out. Will stay there again. Was close to were my business is located. Was pleased with sound proofing of building. Breakfast was a little spread out, but was able to locate everything I needed without asking. Check in/out was quick and efficient.


Jim G, Roaming shores, United States 22/10/2017

Everyone make a great effort to make your stay comfy if you forget something they may have it. Beds are great and pillows. I always get a great nights sleep. Plenty of places to eat close by also from fast food to knife and fork.

"OK, but..."

User 14/10/2017

The hotel was mostly as expected. Disappointingly, I was refused the normal AAA Discount upon checkin, because "The computer isn't taking them tonight." Otherwise, a normal Best Western hotel. Good for a rest on a long drive.

"Unhappy Rewards Members"

gloriasM942HP, Chicago, United States 13/10/2017

Disappointed with my stay.They would offer you promotions but now nothing just look at you and say by. I hope they can give the service that you are paying for. Fix the water pressure.and let the customer know what the room charges are if you are going to charges different fees per night.

Rosie W, General Manager at Best Western B. R. Guest, responded to this review
I apologize that you were not recognized as a BWR member this will surely be addressed. We strive in customer service and want each of our guests to know that we appreciate each and everyone of them. Again I apologize and hope you can stay with us again in the future.

"Bait and switch. WARNING!"

Hippler1, Saint Louis, Missouri 03/10/2017

This is to be a smoke-free hotel. We had two pets, so they switched us from first floor to third floor. The third floor is with the smoking rooms; the hotel has all of the stickers that this is a smoke free building, I had to sign the smoke-free waiver for the room. There are 16 rooms for smokers, but let's clarify that I thought I was at a concert, with the pot smoking on the third floor. But, let's also include the busted door that was unsafe and one could see in our room, or if they wanted, break in. Told the front desk and the response was, "I am sorry". When I asked for another room, response was, 'we are sold out." There are no other rooms available. Upon check out, I indicated my displeasure and was told again, sorry, and that maintenance is in a new door frame. Honey, that is not going to help, when the door is too small for the frame.

Rosie W, General Manager at Best Western B. R. Guest, responded to this review
I want to apologize that you didn't enjoy your stay with us. We strive to make sure each of our guests have a great experience here with us during their stay. Our hotel is not a smoke free hotel, we have no smoking signs out front where we do not allow guests to smoke around our entrance to the lobby. We do have 10 allotted rooms on the 3rd floor that are smoking rooms and the remainder of the 3rd floor is non smoking rooms. The 3rd floor also serves as our pet floor as well. The issue with the door has been fixed by maintenance as a new door frame was put in upon your departure, so we thank you for letting us know about that issue. If there was another pet room available that night that we were able to accommodate you with we would of gladly done so. Again I am sorry about your stay and hope you can give us another chance in the future to make sure your experience with us is great!

"Don't waste your money !!!!!!! "

joezgal4ever, Burton 01/10/2017

Horrible is all I can say ...if there was a zero rating I wouldn't even give it a one star rating we will never stay at this hotel again !!!! upon arrival we went up to the 3rd floor where our room was located and ALL you could smell was cigarette smoke they didn't mention that half of the 3rd floor was non smoking rooms and the other was smoking then we opened the door to our room and it smelled like a wet dog not very clean at all . There arent very many places to eat around the hotel there is a dennys cafe but the food is horrid and theres a mcdonalds and a wendys . the only good thing I can say about the hotel is that the staff is very friendly . I do not recommend this hotel to anyone .

Rosie W, General Manager at Best Western B. R. Guest, responded to this review
I am sorry that you did not enjoy your stay with us. We strive to make each of our guests have a wonderful experience during their stay. Our 3rd floor does have a few smoking rooms at one end and the remainder of the floor is non smoking rooms and it is also our pet floor. I do apologize that upon check in that you were not asked if you had a pet as we would of accommodated you to different floor based on our availability. I wish we could have addressed this issue when you were at our property as we could of moved you to a different floor. Please if there is ever an issue let us know and we will do our best to accommodate you to make sure you have a wonderful stay with us. I do want to say thank you for the kind words about our staff and I will surely pass that on to them. Again I apologize about your stay and if you are ever in the area again I hope you can give us another chance. Have a great day!

"Great stay with friends"

User 30/09/2017

My stay at Best Western was very nice. Room was clean, comfy beds with nice pillows, breakfast had pretty much everything you would want,,myself only had yogurt with granola. Front desk was very welcoming. All in all this hotel was perfect for girls night out place for us to stay.

"Pleasant Experience"

driverless, Maryland 24/09/2017

The hotel was clean. It was located right off the interstate exit. Denny'Diner across the road was a welcome change from fast food. Breakfast was very good; the staff was pleasant and helpful. I liked the paint color in our room; it was cheerful.


redrum8969, Hot Springs, Arkansas 20/09/2017

Had a great stay! Clean, price, and staff all excellent. Will stay again. breakfast above average for us. enjoyed a good nights sleep for a good price at Zanesville Best Western . Staff was helpful and polite.

"Traveling West"

User 17/09/2017

First time stay. Reasonable price, King room $83 + tax with military discount Very clean and comfortable Only complaint was noise, since pet friendly an lot of dog noise and not very sounds proof. A lot of hall way noise, doors banging. Overall satisfied I recommend

Rosie W, General Manager at Best Western B. R. Guest, responded to this review
I am glad that you enjoyed your stay with us! Rooms that have connecting doors can have a little more noise level then ones that do not. I apologize for that. The time you had stayed there was a dog show going on in the area so there were a lot of pets at our property. I hope to see you again when you are back though our area and have a great day!!

"Nice motel but there was a problem"

User 09/09/2017

The room was nice, the continental breakfast was good, the staff was attentive and very nice, but we got charged twice on our charge card for the following night after we checked out the day before. The price was more money on the second charge, but they couldn't see where it was charged. Just shows up on my credit card statement????

Rosie W, General Manager at Best Western B. R. Guest, responded to this review
I am glad that you enjoyed your stay with us we appreciate the kind words. I do apologize for the issue that you had with the double charge. The issue has been looked into and resolved if you have any further questions or I can assist you in anyway please contact the hotel directly. Thank you for staying with us and we hope to see you again, have a great day!

"Michigan Traveler"

Jansey23, Grand Blanc, Michigan 05/09/2017

The Zanesville Best Western is a very nice hotel which I have often booked whenever I am traveling through Ohio. The staff our courteous and helpful and the breakfast is pretty good. The rooms are quiet, except for the constant humming of the refrigerator. There are a lot of small, quaint shops which are nice to visit within 5 minutes of this hotel and it is located just 5 miles from downtown Zanesville, so you're not right in the city, which is something that I like. It is located right off the highway, so easy on/off access, but you don't hear the highway noise. Overall a very nice hotel.

Rosie W, General Manager at Best Western B. R. Guest, responded to this review
Thank you for the kind words, we appreciate it as we strive to do our best. I will make sure I pass on the positive feedback and comments to my staff. Thank you for staying with us and hope you stay with us again in the future!

"Clean hotel with all amenities"

rddiggins, Nottingham, Maryland 03/09/2017

We needed a hotel close to where the wedding we were attending was and one that was pet friendly. This hotel had everything we needed. The breakfast wasn't too bad either. The only thing was we don't eat pork and that's all that was served meat wise.

"Good location and Clean Rooms"

meebo53, Princeton NJ 30/08/2017

I had stayed at this hotel on a road trip in April and was quite pleased with it, so I returned here on a subsequent trip necessitating a stop in the area. I was surprised to find that about half of the parking lot had been converted to accommodate 18-wheeler parking. The night I stayed, there were 3 big rigs in the lot. The hotel is conveniently located right off I-70 and is quiet and clean. Front desk staff was very friendly. Breakfast is very good. My only complaint was that I was given a non-smoking room on the second floor, but starting at about 10pm, i was smelling cigarette smoke coming from a room somewhere nearby and in the hallway. The smell was there most of the night. I mentioned it to the staff in the morning when I checked out, just so they would be aware that they need to monitor this sort of thing more closely.

"Business Travel"

Mike H, Washington Court House, Ohio 29/08/2017

Check in was easy. Allowed me to use my travelers coupon. The room was very nice. Walls are a little thin but tolerable. The hot breakfast was better than average. Room had a fridge and microwave. Check out was easy.

"My overnight stay in Zanesville"

David B, West Grove, PA, United States 29/08/2017

I traveled from my home in southeast PA to attend my granddaughter's graduation from nursing school. On my way home, I had the pleasure to stay in Zanesville, OH. I was very tired from traveling and I found my accommodation to be just what I needed, a great night's sleep in comfort. Thank you.

"Unwelcoming front desk"

8737MD, Delray Beach, Florida 29/08/2017

Liz had her back to us when we arrived to check in - with a reservation. She continued to silently work on her papers with her back to us. Wouldn't mind at all if she'd said hello and "I'll be right with you." Had to ask her to turn around and then she treated us like an unwanted interruption. She had an empty cookie tray there and said she ran out. OK, so get rid of the empty tray. Our standard room had no fridge or microwave. Room was clean, fresh and comfortable, very quiet. Very few cars in parking lot. Breakfast was not good. We arrived 45 min. before closing and it was not stocked. Took 5 min. for worker to BEGIN bringing out cool food. Only fruit were apples, nothing to have with cereal. Not one welcoming or special touch.

"Quick stay for a family visit"

rogery349, Monroe, United States 26/08/2017

This is a nice hotel to stay at for a quick visit. It is right off of the highway. Rooms were clean, continental breakfast was good. Discounted pricing is available for AARP, which helps. Call hotel for details.


thomasd586, Bend, Oregon 23/08/2017

An acceptable property a bit east of the city, convenient to freeway (no noise) and some restaurants. Clean property, but service by housekeeping and breakfast bar supervision leaves quality to be desired. -- One night -- no housekeeping service at all. Had to go get our own fresh towels at 10 p.m. No bed change or make up that first night. Breakfast bar supervision was poor, with many items low or run out well before closing time. Poor customer service / concern. We are not certain we would return.

"Okay place to stay"

EagerEscapes, Woodbridge, Virginia 19/08/2017

No talking candlesticks or teacups, but we were their guest for a night. Comfortable bed and spacious room. Wifi was good. Corner desk had lots of table top to it. Refrigerator and microwave. Safe with key for valuables. Discount at Denny's across the street for a meal (which we did not use but front desk told us about it). Indoor pool looked nice and other guests seemed to be enjoying it when we arrived. Small dressing area with not much counter top available (coffee pot was there). Sink with large mirror and clothes rack in dressing area. Toilet and tub/shower combo in separate room. Soft water in shower so it was a bit slippery. Toilet was not "comfort height". Breakfast was awful. Not much to offer. Pancakes cooked on a conveyor belt was unusual. Eggs looked very suspicious -- evidently not real eggs. Sausage was cold. Attendant apparently did not enjoy her job. She was very sour looking and never smiled or welcomed you. The refrigerator was empty of milk and yogurt and she acted like it was a real bother to refill it. Even stood in a corner where we could hear and gossiped about work environment with another employee. She should retire or seek other employment. Okay for a one night stay.

"Down at the heels"

tom87020, Grants, New Mexico 17/08/2017

Items of disrepair in the room; "hot" breakfast was just warm to the touch. No, I did not report the issues. Things like an untightened toilet seat that slides around when you try to sit on it, and water pressure so poor that you grow a beard waiting for a flask to fill, should not exist in the first place! My last visit to this place...

Rosie W, Manager at Best Western B. R. Guest, responded to this review
I want to apologize that you were disappointed with your stay. Please, always let us know when you are not happy so we can do all we can to fix the issue and make your stay great! I hope you can give us another try in the future.

"Poor Quality for a Best Western"

markeV7892ZX, Cincinnati, United States 15/08/2017

Staff not friendly, ice machine broken, room did not smell fresh, breakfast selection and quality poor compared to other Best Western's and other hotels where we have stayed. Even though we are "Best Western Rewards" members, info or questions about discounts and such were met with no answer or poor unrelated answers

Rosie W, General Manager at Best Western B. R. Guest, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Enjoyed staying at this location"

User 14/08/2017

Clean Facility from pool to room, great amenities for a fair price. Friendly and accommodating staff. Well rounded breakfast offerings.Great experience! We will definitely stay there again on our return visit.

"Good Experience"

Kerry L, Chicago, Illinois 10/08/2017

We arrived at this hotel VERY late--around midnight. We had a guaranteed reservation and the check-in process was smooth--a good thing, since everyone was tired and anxious to turn in. The lobby area floor had recently been mopped--understandably, given the hour. The room was a bit stuffy, but cooled off quite quickly. The Wi-Fi was fast and reliable. The breakfast spread the following morning was pretty typical of this type of hotel (i.e. okay, but no great shakes). All in all, it was an uneventful overnight stay, which is about all one can hope for during a stay like this one.

"Over night stay"

Gary Y, Sykesville, Maryland 08/08/2017

We were on the road for a long time in order to get more than halfway home. We checked in after 7:00 pm and found that the room was very nice and clean. If we are in the area again we will look at staying here again.

"Great hotel!!!"

Drcrz, Pennsylvania 02/08/2017

We are on the second night of a 5 week 10,000 mile road trip and if every hotel would be as nice as this one, I would be a very happy traveler. The room was well kept and extremely clean. The bed was wonderful and the bedding was very soft and comfortable. The shower was non-slip and the shower head was great. I would definitely recommend this hotel to anyone.

"Easy to get to and very nice manager"

bagspacked123, Washington DC, District of Columbia 30/07/2017

Check in was easy. First room was on first floor and we could hear everyone talking and shutting doors constantly (large families) so we asked to be relocated to quieter section. Second room was on top floor - this was a very quiet area. Hallway smelled like cigarette smoke but when we entered the room it was fine. I think the cigarette smell is in the hallway carpeting - maybe the hotel should shampoo or replace it and paint the hallway walls to remove the smell. Our room was clean but I had to wipe the bathroom floor twice - they used something to clean the floor that left a film. There were a lot of people in the pool but we did not use it. The free breakfast was not very good at all. We should have gone to the restaurant across the street but we wanted to get on the road again. This hotel is fine for a one night stay.

"right of Interstate - easy off and easy on"

John W, Alexandria, Virginia 28/07/2017

The property is quiet and clean. We were on the first floor and didn't hear any sounds at all. The breakfast is nice thanks to Dawn! The manager is very accommodating when she moved us from the third to the first floor. Thank you!

"Good location"

Amy l, Lawton, Oklahoma 27/07/2017

This hotel was ok. The location is great and the rooms are clean. My only complaint is that the pet rooms are located on the third floor with the smoking rooms and the hallway smells like smoke. Once we were in our non smoking room we couldn't smell it anymore. I just wish they had pet rooms on other floors.

"I would stay there again"

jodid116, Greentown, Pennsylvania 27/07/2017

Very nice. We got there late at night - midnight, and left at 6 a.m. so I can't say much except that the short time we were there, the short interaction with stay, very pleasurable. For as late as it was, they were quite alert and pleasant. Three places to eat within walking distance.

"Convenient location"

Jean P, Cheyenne, Wyoming 26/07/2017

The hotel was convenient to I 70 and close to restaurants and services. The room was set up with toilet and tub in a separate room, and the sink and closet around the corner from the bed which was actually easier to share. We had a problem changing the channel on the tv, but staff were able to fix it. We took advantage of a 10% discount at Denny's for customers of this hotel. We were pleased with the value and quality of our stay

"Best Western Hotel in Zanesville, OH"

Elizabeth K, Fredericksburg, Virginia 26/07/2017

Great location, good dining in walking distance, easy on/off to I-70, substantial hotel with no road noise, clean rooms, indoor pool, continental breakfast with great selections and really good coffee

"Just average "

Lily_rosenberg, West Bloomfield, Michigan 21/07/2017

The hotel was okay. Not the best hotel I have ever stayed in. There is no continental breakfast. Also, we found dirty towels and snack rappers in our room so clearly the cleaning service did not finish their job.

"Lacking in Customer Service at Front Desk"

rscoot, Milford 17/07/2017

On Saturday Morning we waited a long time for the elevator and it never came. My knee was giving me trouble and I didn't want to take the steps but after a very long time I decided that the elevator was not coming. When I got downstairs I saw that the employees had the elevator blocked with their cleaning supply cart. I mentioned it to the front desk and she informed me that the elevator was prioritized for the employees in the morning and I would just need to deal with it. I did mention about customer support and ADA and she shrugged her shoulders and said that is the way their BW operated. I also gave her my rewards $10 card so that she could take it off of the bill. She was having computer difficulty printing my receipt and said it would show up on my receipt when I checked out. She lied to me. She was upset that I complained and did not bother giving my my $10 off of the bill. I had to ask for it to be corrected the next morning. This was the worst customer service I experienced at Best Western.

Rosie W, General Manager at Best Western B. R. Guest, responded to this review
Dear Raymond Miller, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we value your business, we would like to provide you with a 20% discount to use towards a future stay. When you're ready to use this discount, please contact me directly and I will personally assist you with your reservation. I do apologize that the elevator was busy that morning. The housekeepers do arrive at 9 to get started so you may have crossed paths at the same time due to that. The billing of the travel card doesn't happen until check out, so it wouldn't appear on your bill until then. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 740-453-6300. Sincerely, Rosie Wheeler General Manager Best Western B. R. Guest

"Hotel on the way home"

User 17/07/2017

Hotel was in a low vehicle traffic area and easy on-off Interstate. Some fast food places adjacent and many more 7 miles west. Lobby was pleasant but rooms needed updating, ie chaulking around tub. but everything worked, I mean NO problems or needs. In my case, this was all I needed.

"Wonderful staff!!!"

harrymh71, Williamston, North Carolina 13/07/2017

The staff are very welcoming, friendly and helpful! Always have a smile on their faces. My stay was great, got some much needed rest and was able to grab breakfast before we left. On my departure the young lady at the desk made sure I had a great stay and wished me a safe trip back home!

"A Little Disappointing"

User 10/07/2017

The room was supposed to have a microwave but did not. In addition, the hair dryer was broken. When I asked about each of these, I got mixed responses. The desk clerk said she could not get a microwave for us until the morning, when the maintenance man arrived. I then asked her if she could give us a discount on the room because of this deficiency. She said she could not because I had booked through Expedia. That sounds like a lame excuse. She did go and get a new hair dryer for us, but that was an extra trip to the desk for me. Those who prepare the room did not exercise due diligence. Breakfast was okay but nothing to write home from summer camp about.

"Some good points"

russofSNJ, Southern NJ 03/07/2017

Spent one night and choose this hotel based on reviews of people with dogs. Know there is a reasonable $10 fee for fido. Our room was clean and bed comfortable. Nice hot shower. Decent breakfast. Friendly helpful staff. BUT AC unit is noisy and could be a problem for light sleepers. Be aware that the elevator is very slow and dogs stay on the 3rd floor. Also for some reason there was always a smoke odor in the hallway. There is a Denny's Diner across the street, gas stations, a convenience store and 2-3 fast food restaurants. Easy access off I-70.


User 03/07/2017

You can't always get what you want, but sometimes you get what you need. I'm from Ohio, so I don't expect much. Along an major interstate you just can't set the bar too high and this place met a low bar.

"Good Value"

ClButch2014, Plainfield, Indiana 24/06/2017

The hotel was nice but starting to show it's age. We had a king bed suite. The room could have been a little cleaner although it wasn't bad. The staff was friendly. The hotel is just off I-70 but about 5 miles from downtown Zanesville. For the price, it was an okay hotel.

"Good Night"

kgohome, ms 20/06/2017

This hotel was very clean and the breakfast was good. The bed was very comfortable and the room was nicely decorated. The variety of foods was served at breakfast. The lady in the breakfast area kept the food filled and the tables clean. It was easy to get off and on the interstate.

"Satisfied Guest!!"

moniquemE8303KD, Waterford, United States 14/06/2017

Clean hotel, pleasant decor, comfortable bed, good water pressure, friendly and accommodating staff, and good variety of breakfast item. If every in the area again, I will choose to stay there. Thank you!

"Very Convenient"

Laura S, Raleigh, North Carolina 09/06/2017

Room was nice, bed very comfortable and the room was clean. Nice quiet location, did have a cigarette smell in the hallways. The refrigerator had broken nobs to adjust the cold, but someone from the front desk came up and helped us with that. Bathrooms nicely appointed, good towels and linens. Front desk folks were very friendly and it was very convenient to the Denny's nearby. I would stay there again.

"One night stopover. "

MamaBearCRTE, Enid, OK 28/05/2017

We stayed one night at the BR Guest Best Western. I love the name by the way. The rooms were very clean and the hotel grounds were decent. The pool looked clean although we did not use it. There was even a lift for those with physical disabilities for the pool. Breakfast was well stocked. The beds were extremely comfortable. My only complaint is that the vending machines were not stocked or working properly.


501josen, Gibbstown, New Jersey 21/05/2017

I was in this area for business. I only stayed one night. Everything was ok with the service. The room was ok, but compared to other best westerns hotels rooms, this room was no as expected. I woud stay again if I could

Rosie W, General Manager at Best Western B. R. Guest, responded to this review
I am happy to see you would stay again. We are in the process of making updates and changes to the rooms and hope you return to see those changes in place .Thank you for your comments.

"Great Value"

Karen G, Pittsburgh, Pennsylvania 21/05/2017

Our team stayed here for the weekend in May. The staff at this hotel was top notch! They were very accommodating to our group. The rooms were clean and fresh. The pool is sort of small. Breakfast was quick and easy. Our group will definitely stay here next year.

Rosie W, General Manager at Best Western B. R. Guest, responded to this review
We are so glad you had a good stay and a quick breakfast! We pride ourselves on having clean rooms and our staff does their very best to make that happen daily. We look forward to your return. Thank you!

"Cold shower"

jamesfk2017, colorado springs, United States 21/05/2017

Sink water was hot, but the shower was cold. I don't have any more to add. I don't have any more to add. I don't have any more to say. I don't have any more to write. I don't have any more to type. I don't have any more to report.

Rosie W, General Manager at Best Western B. R. Guest, responded to this review
I appreciate your survey responses! I have had the issue looked into and it has been taken care of. Thank you so much for your input and I hope you return to our property soon!

"Guest. "

User 20/05/2017

Good clean and very friendly staff except for the lady who was working thirds Miranda I came down to get a couple things and she was on her phone at the front desk and was very rude when I asked for extra towels. Other than that the room was very clean and the other staff was friendly.

Rosie W, General Manager at Best Western B. R. Guest, responded to this review
I do apologize for the employee's unprofessional behavior. We strive to have friendly staff and do appreciate you bringing this to our attention. It will be addressed and will not go unnoticed. That is not how we want to represent our hotel and hope you return. Thank you for your honest review of our property.

"good hotel"

Sarah B, Leesport, Pennsylvania 19/05/2017

Like hotel and stay at this place Short stay but it was a good place with nice room but the bed was too soft and not good to sleep on Will stay there again on our next trip west Do not know what else to say but it was at the right location and needed a clean hotel to stop at for a night

"Rowing trip with daughter"

Karen K, Northville, Michigan 15/05/2017

My daughter had a regatta in town. We stayed for two nights. The hotel was clean and the staff was friendly(they were great with all the teenagers that were there!)The beds were comfortable. The hotel was located near the freeway and had a few restaurants that were great for quick snacks.

Rosie W, General Manager at Best Western B. R. Guest, responded to this review
Thank you for the kind comments about our hotel and staff. We are glad you enjoyed your stay with us and hope you return soon.

"One Nights Stay - Good"

jkilby13, Bay Village, Ohio 11/05/2017

I stayed just one evening. The staff was nice and helpful. Similar to most Best Westerns. The room was plenty adequate and very clean. Although older decorum it was nice. A pool was available. Parking was good. Close to a couple of fast foods. (walk-able) A gas station with mini mart was across the street. I would rate it good as long as you don't need plush.

Rosie W, General Manager at Best Western B. R. Guest, responded to this review
Thank you for taking time to review our property. We value all feedback and thank you for taking the time to do so.

"Wouldn't stay again"

User 03/05/2017

I may be pickier than some but I will not stay here again. The good side is the staff are friendly and low rates especially if you get a corporate discount. Im sure my company does because they picked this place not me. I work on the road and I have nothing against truckers, oilfield, linemen, etc but this place is commonly used to house large crews of rowdy no rules types that have the whole floor i was on smelling like cigarettes.

Rosie W, General Manager at Best Western B. R. Guest, responded to this review
We apologize for your recent stay not being pleasant, we have addressed the issue with the noise. We do have some smoking rooms in our hotel still on the 3rd floor and sometimes the hallway will have an odor from them. We strive hard to give our guests a great experience and again I do apologize and hope that you stay again and give us another chance. Thank you!

"Pleasant stay"

timothye925, Aberdeen, Maryland 22/04/2017

I'm a truck driver, this place had truck parking and is close to a loves truck stop. The service was excellent and the rooms were excellent and clean. I would recommend this best western as a place to stay to others.

Rosie W, General Manager at Best Western B. R. Guest, responded to this review
Thank you for the positive review of our property. We value all feedback and thank you for taking the time to do so.

"Good nights sleep"

Jim G, Roaming shores, United States 14/04/2017

I stay @ this hotel often and I sleep great beds are great and pillows and I never hardly get woken up by other guest. The staff do a great job, always cheerful and helpful. Thank you Liz for doing your best to make my departure a good one.

Rosie W, General Manager at Best Western B. R. Guest, responded to this review
Thank you for your kind comments about our property and our staff. Liz is definitely a great person to have with our company!


Martilou W, Elizabeth, West Virginia 12/04/2017

a cozy setting which was located at the skirts of the city. the staff handled all questions and concerns immediately which makes anyone feel at home. the rooms were spacious and the pictures were very pretty. the brochure described the hotel exactly!

"Best Price Guarantee"

Richard P, Spain 10/04/2017

To my surprise, my reservation was confirmed at the front desk and I was ensured I got the best price based on available discounts based on qualifications (e.g., AARP, Govt, Military, Senior citizen, etc.). Because of your hospitality, I already booked another stay!

"Clean, Updated, Comfortable Beds"

AdeleEugenia, Newark, Delaware 08/04/2017

Stayed at this hotel one night in April on a long drive from the East Coast to Muncie Indiana. This Best Western was a pleasant surprise. Very clean, rooms were updated, towels were very good, water pressure excellent and the bed was comfortable. It was a good value for one quick night's stay.

"Great service! Very helpful!"

409traveler1928, Atlantic City, New Jersey 03/04/2017

I cannot say enough good things about this hotel. We were relocating across the country when we had major car trouble, and we were lucky enough to make it to this hotel before the car gave out on us completely. The manager, Rosie, is terrific. Even before we decided to stay (our car turned out to be beyond repair and we had to replace it), Rosie made us feel right at home-she told us to help ourselves to coffee/tea/hot chocolate, and to feel free to use the restrooms and business center. We ended up staying for three nights, and it was great! Our room was very clean and bright, and the hotel is right near a Dennys and McDonalds. I had a great experience here, and would definitely recommend this hotel. Also, the breakfast was good! In my opinion, great value for the money.This hotel also has a pool.

"hotel stay"

Carolyn S, greencastle, United States 03/04/2017

staff was accommodating; rooms were well-maintained; used the wifi capability which was easy to access; breakfast was very good and dining was good across the street; and room was a good value for the money; we will probably choose this site again as it is close to basket shopping.


User 27/11/2016

Awesome! Had to stay there over Thanksgiving and was welcomed as if I was part of their family. Clean, friendly and courteous. Indoor pool. Good variety at breakfast. Close to Colony Square Mall, which has an indoor train to ride. Restaurants .. several to choose from.

Rosie W, General Manager at BEST WESTERN B. R. Guest, responded to this review
We are thankful to have you stay with us during the Thanksgiving holiday! We are glad it is located near the location you were headed to at the mall. Thank you for all your kind comments!

"Saved me!"

User 18/11/2016

I needed a room in my own home town ASAP, due to home improvements gone wrong. They accommodated me immediately. I had to pack quickly, and forgot things, they had everything I needed. Teresa at the desk, was very friendly on the phone, and when I arrived. I had told her I had a bad day on the phone, and that I was getting Olive Garden. When I got there, she asked me about my meal, and told me about their awesome heated pool, that maybe that'd soothe my blues. I would recommend this hotel to anyone. It felt like home, when I needed it the most!

Rosie W, General Manager at BEST WESTERN B. R. Guest, responded to this review
It is great to read that you had a much better day once arriving! We are pleased also that Teresa was her usual friendly self and had the items you needed for your stay. I hope your home improvements went well and happy you felt at home with us. Thank you for your kind words!

"Traveling through"

harrymh71, Williamston, North Carolina 17/11/2016

Stopped here traveling through to my daughters and we were pleasantly surprised with our stay. We had a couple dogs and was so happy to find a nice clean hotel that allowed pets. The breakfast was decent, we aren't big breakfast eaters but I did have eggs and a bagel. They had hot coffee in lobby and also cookies at the counter which is a nice quick snack after being on the road. The staff at the hotel especially the front desk girls are extremely friendly and welcoming, they always had a smile on their faces both check in and check out! If we ever are through this area again the wife and I will definitely stay again!

"Clean, convenient and cost appropriate"

paulhI6401GF, North Kingstown, Rhode Island 16/11/2016

The BW was nicer than expected. The room was relatively large, clean and comfortable. The furnishings were dated but the bed was very comfortable. It was quiet and convenient to the interstate. Breakfast was okay expect the cereal was stale. There was a paucity of fat free dairy products for those on a diet.

Rosie W, General Manager at BEST WESTERN B. R. Guest, responded to this review
I am happy to hear we were better than your expectations! I do apologize about the cereal & I will get that taken care of. Thank you for all your kind comments, we value all feedback.

"Great value and clean hotel"

Brenda M, Saint Clairsville, Ohio 14/11/2016

This hotel surprised us. It was very nice and clean. Teresa at the front desk was very helpful with directions and recommendations for local restaurants. We enjoyed our stay. One exit from a lot of restaurants but well worth the price.

"Not A Good Place to Stay"

Isilvestri, Akron, Ohio 02/11/2016

We visited this hotel this summer and I would never go back. First of all, the room was nice and clean but the mattress was so lumpy and the pillows felt like there was broken up pieces of foam in them. Needless to say, we didn't rest well at all! Then the next morning we go down to the breakfast buffet. The lady taking care of it was not paying a bit of attention to the fact that the coffee was gone and there wasn't any bread for toast. Some man went in the back and got the loaf of bread and put it out. Then the sink in the back must have been clogged and instead of closing the door to take care of the situation the lady was plunging the sink with the door open and people sitting there trying to eat! Unacceptable!

"Very friendly staff "

User 22/10/2016

This was a very nice stay. Our room was very clean and had all the amenities you could use. It even smelled clean. I would definitely stay here again. I would recommend to my friends and family for sure.

"Average motel"

ecaep, Saint Paul, Minnesota 18/10/2016

The water out of the sink faucet comes out as a slow to medium spray. I had never encountered that before. I don't think Zanesville is under a water restriction so I think it is only a way for the motel to save money on their water bill.


Pam G, New Jersey 06/10/2016

My husband and I were driving east on our way home from a cross country trip and we needed to find a hotel for the night in the Columbus area. Unfortunately the hotel chain we usually book didn't have any rooms available and we had to drive a bit further to find a hotel that could accommodate us. We found this hotel on-line and we had previously stayed in 2 other Best Westerns on our trip (Exeter CA and Winter Park CO). They were okay so we went ahead and booked this hotel. It was very disappointing! The parking lot and driveway are not as they appear. It was a big concrete/asphalt pad with concrete barriers. It looked like a truck stop. Portico area was beat up and landscaping and outside area looked neglected. I was somewhat encouraged when we entered the lobby as it seemed to have been updated and looked fresher. So did the breakfast area which had nice paint, tile, and furniture (although it was very small). Even the hallway gave me hope as it again looked as if it had been painted and carpet didn't look too bad. That's the end of the good news. The room was nasty and beat up. The walls were a bright yellow and dark mustard color but it seemed so dark in the room. The sheer curtain on the window had a tear in it and the hem was coming out. Furniture looked old and the room lighting did not help as they were old too and didn't bring a freshness to the room at all. The mini fridge didn't appear to work. Mattress on the bed was pretty saggy however the linens on the bed looked clean. We had a hard time finding enough outlets to use for all our electronic devices. Breakfast was okay but unlike the other hotels we stayed out we didn't see anyone working the area to make sure things were stocked with sufficient food. The breakfast seating area was very small so some people sat in the lobby. I was very happy to leave this hotel and would not recommend it to friends or family.

"Dirty beds"

lynnb197274, Evansville, Indiana 02/10/2016

I took a bus load of 40 people to this hotel on the way to the East Coast. 5 of the people reported finding short curly black hair on the sheets when they pulled the linens back. One person who had 2 beds in the room, said it was obvious one of the beds had been slept in and not changed. They then slept in the other bed. Breakfast was good, but the seating area is extremely small, so many had to take their food to their room to eat. Front desk seemed indifferent. No housekeeping staff were ever seen cleaning the lobby or the elevators. I will not stay here again.

"Overnight stop on road trip"

Marie W, Bozman, Maryland 26/09/2016

Good hotel just off the Interstate. Wonderful front desk ladies, both on check in and check out. Good price for a comfortable room. There is an indoor pool but we did not have time to try it out. Denny's just across the way for a quick dinner or a great breakfast.

Rosie W, General Manager at BEST WESTERN B. R. Guest, responded to this review
Thank you for your kind comments about the property and the staff! If you are in the area again I hope you return and get the chance to use the pool as well.

"My Review"

detriechc, Columbus, Ohio 19/09/2016

Overall good stay. Hotel website states there is a hot tub on site, but there isn't one. Pool looked okay, but we didn't swim. Breakfast was good, but we were later getting there (9:30) and items were picked through and cold.

"A Good Place to Spend the Night"

DElea60785, Dayton, Ohio 06/09/2016

This is a freeway motel about midway between Columbus and West Virginia. It's about an 8-hour drive from New York City, so travelers from the mid-Atlantic and southern New England areas may find it a convenient stopping point on a drive west. The property is clean and comfortable, and at less than $100, including taxes, the price was right. The chairs in my room showed a little wear, but the beds were fine. There are a few standard restaurants – Subway, Wendy's, McDonalds, Dennys – in walking distance. Any traveler who happens to be on the east side of Zanesville, Ohio, when it's time to stop for the night shouldn't hesitate to check-in at the B.R. Guest Best Western.

"Easy access, reasonably priced"

User 30/08/2016

Traveling can sometimes be a pain. And a good nights rest after driving all day is a must. All too often, the beds at hotels aren't the most comfortable. Not so at this Best Western. Very comfortable beds, clean rooms, and super easy access from the interstate. This was my second stay at this hotel and it is now my preferred hotel when traveling east. There is also a free breakfast provided. Not the best I've ever had, but tasty and not crowded which is a huge plus.

Rosie W, General Manager at BEST WESTERN B. R. Guest, responded to this review
We are so glad you returned to the property after a positive stay! Cleanliness and comfort are two big things we strive for here. Any feedback on breakfast is appreciated, as we are always looking for ways to serve our guests the best possible way we can. Thank you!

"Great Hotel"

Angel D, Wichita, Kansas 03/08/2016

This was a nice hotel. Staff was very nice & check in was a breeze. I wish I had arrived sooner, so I could have enjoyed the comfy room longer. Room was well-kept, nicely furnished, & I loved the desk which allowed me plenty of space to work. Breakfast was wonderful - I love hotels that provide something more than waffles as a "hot" breakfast. Stay here if you're traveling through Zanesville - it's definite must!

Rosie W, General Manager at BEST WESTERN B. R. Guest, responded to this review
I am so glad you enjoyed your room and the hot breakfast! We hope you get to return if in the area!

"truly relaxing stay"

Jim G, Roaming shores, United States 29/07/2016

I really enjoy staying here a kind staff and a clean hotel. Beds are very comfortable, hot water and a hard shower. plenty of parking and really feels like a safe area, this hotel is located just out of town but only 5 min from a large handful of restaurants. thanks Jim

Rosie W, General Manager at BEST WESTERN B. R. Guest, responded to this review
Jim, we are so pleased you had a pleasant stay with us! Thank you for your compliments about the staff and property both! We greatly appreciate it!

"When you have children with you!"

phyllisannn, Telluride, Colorado 27/07/2016

We had our eight year old grandson traveling with us. He enjoyed the whole experience with the pool, the comfort of bed (room in general), TV included and said the breakfast alone was worth staying at this Best Western. (Out of the mouths of babes)

"We enjoy this place"

LowMaintFam, Yigo, Mariana Islands 25/07/2016

This was our second stay at this place. We liked the second time as much as the first. Check-in was smooth. The room was very comfortable. There is some hallway noise getting into the rooms but that is very common. Everything worked. Breakfast was nice. The lady attending to the breakfast was very good.

Rosie W, General Manager at BEST WESTERN B. R. Guest, responded to this review
We are so glad you returned to our property after having a positive experience! Thank you for the kind comments about Dawn the breakfast attendant, I will pass those along to her.

"Jim K."

James K, Fairless Hills 22/07/2016

I found the hotel to be clean, it was an older facility, but it was well maintained. It did not have a refridgerator in the room, but did not really matter, but I am used to having one in the room. Overall I found the hotel to be clean, the staff friendly and professional, and the service excellent.

Rosie W, General Manager at BEST WESTERN B. R. Guest, responded to this review
Thank you so much for your kind words about our property and the staff! We greatly appreciate it and hope you return soon!

"Reeked of cigarette smoke"

Robert B, Springfield, Virginia 17/07/2016

You cannot take motel rooms that have had smokers in them for years and change them to non-smoking rooms without a major cleaning and removal of the furnishings. The room and hallways reeked of cigarette smoke.

Rosie W, General Manager at BEST WESTERN B. R. Guest, responded to this review
The rooms have not been changed from smoking to non smoking. The hallways do sometimes have an odor and I appreciate your feedback on that! Thank you!

"Extremely nice staff and fairly priced."

PhantomB222, Cedar falls 13/07/2016

I am not used to staying at Best Westerns and was happy with my overall experience. I was bringing home a rescue dog and this BW allowed pets which was awesome. When I called early in the AM the desk was extremely friendly and this is what really made me choose this BW. When I arrived that night, the same in person friendly service. This seems to be a heavily used hotel for truckers and bikers along with pets I figured to have a restless night because of noise. I didn't and truly did not hear dogs or vehicle noise. The mattress was old and lumpy but that's about it. If you have a pet and are traveling through, this is the place to stay. Well done.

Rosie W, General Manager at BEST WESTERN B. R. Guest, responded to this review
We are glad you were happy with the staff and your stay. I will look into the mattress issue and truly appreciate your feedback!

"overall good hotel"

seedie, Florence, KY 05/07/2016

Overall this is a good hotel. The king size bedroom was rather small. Least the bed was comfortable and the ac worked good. Bathroom needed updating to say the least. You open the bathroom door and you basically run right into the toilet b/c it is next to the door. Shower water was lukewarm at best. Breakfast was terrible--would go to the McDonalds or Dennys next door instead of wasting my time. Breakfast room shoved into a little corridor.

Rosie W, General Manager at BEST WESTERN B. R. Guest, responded to this review
Thank you for all the feedback, it is greatly appreciated!

"Done Right"

User 04/07/2016

I stay at this Best Western 90 times a year these guys have always treated me kindly with the most respect they go out of their way to make my stay comfortable and enjoyable they do everything they can to make my stay comfortable. The rooms are always clean it's a good environment...... Liz always does a wonderful job seeing me in the morning for breakfast and visiting and talking about family ,truly enjoyed my stay I believe you would also. Jim

Rosie W, General Manager at BEST WESTERN B. R. Guest, responded to this review
We look forward to your stay each time Jim! You have a friendly face every time and it brightens up the lobby. Thank you for your years of patronage and your kind words. It really does mean a lot to us!


chetcrague, Rosedale, Maryland 04/07/2016

The front desks staff were great, very help and always a big smile. THE ROOM WAS GREAT AND CLEAN THE POOL WAS VERYCLEAN AND WELL KEEPI would stay again for how nice they were god bless chester crague.

Rosie W, General Manager at BEST WESTERN B. R. Guest, responded to this review
So glad your visit was great & clean! Thank you for your praise!


Freebird2121, Chesterfield, Missouri 03/07/2016

This is a great hotel with the BEST staff out there. I know that the atmosphere of an establishment is always top down so kudos to the higher ups, but I have to tell you everyone from the desk clerk to the waitress at the free breakfast went out of their way to make our stay perfect. I like to stay where they allow pets and this Best Western welcomes them with only a small fee. Even though we don't usually travel with our sweet girl, I like having dogs around. So sometimes the rooms don't always smell fresh, but not this hotel! Our bed was comfortable, and the room pleasantly decorated. A special thank you to that breakfast girl with the big smile, who worked so hard to keep everything stocked and get me that extra honey for my coffee.

Rosie W, General Manager at BEST WESTERN B. R. Guest, responded to this review
So glad your stay was perfect!! I will be passing along your compliments to all staff and I want to thank you for them and myself!

"It was a nice and clean"

User 30/06/2016

We had a non smoking room. However, when we got off the elevator on our floor it smelled like smoke. It was very heavy and we were thankful it didn't filter in our room. Also upon entering the room it had a slight odor of smoke. I think its because there was no air circulating. Once we had the air conditioner on for a while the odor was not that bad. I truly believe that the hallways need some kind of air circulation in order for it to clear the air.

Rosie W, General Manager at BEST WESTERN B. R. Guest, responded to this review
I will take your feedback and pass that along. I do apologize for the odor.

"Traveling With a Wheelchair"

Deborah C, Danbury, United States 30/06/2016

We were traveling back and forth between San Diego and Connecticut by car and stayed in quite a few hotels during our 17 day trip. Many of them were not as handicapped accessible as they claimed to be. This hotel had great amenities for a person in a wheelchair including a lift for the pool. We checked in around 9:00 at night and the staff was very friendly and helpful. They even had chocolate chip cookies at the front desk!

"Wonderful place to stay"

PJ5grand, Ohio City, Ohio 28/06/2016

All the girls at the front desk were very friendly and cheerful day and night! I never saw them without a smile on their faces. They were able to answer all our questions about places to dine and places to see. They made checking in and out easy. We had a problem with one of the motorcycles that was with us and the maintenance man was very helpful and went out of his way to help us try to fix it. The housekeeping staff and the breakfast room lady were all so friendly. It was a GREAT stay! I would definitely recommend this hotel!! Thanks Everyone at the Zanesville, OH Best Western!!

Rosie W, General Manager at BEST WESTERN B. R. Guest, responded to this review
We are so pleased you had a positive stay at our property! We are happy to hear that Cody could help you with your motorcycle troubles. We look forward to your return! Thank you!

"Ohio state hog rally"

User 25/06/2016

Excellent hotel clean good service especially front desk girls would visit again. Make a point to stay if in area .Food and gas next door.Shuttle services available and very friendly and knowledgeable. Hats off to all.

Rosie W, General Manager at BEST WESTERN B. R. Guest, responded to this review
So happy to have you stay with us and hope you return here for your next stay in the area!

"Best Western Zanesville"

Carol K, United States 24/06/2016

Upon check in there was only one person to do the check in and people were waiting because of this. It was a special event and we had over 120 people checking in, had to wait. Waited in line for approximately 10 minutes to check in and the young lady said no so we waited. There should have been more than one person checking in people as we were part of a group of about 140 people staying at this hotel.

"Better than Expected"

zlkaren, Hubbard, OH 23/06/2016

Directly off the interstate. This hotel is clean, comfortable and offers a free hot breakfast. The rooms were good sized and had plenty of clean towels. This hotel is better than many of the Best Westerns I've stayed at.

Rosie W, General Manager at BEST WESTERN B. R. Guest, responded to this review
Thank you for your compliments! They really bring joy to myself and the staff!

"Quite Adequate"

GinNBerry, Branson, Missouri 16/06/2016

Knowing that we would be arriving late after a long, twelve hour day of driving, we had reservations and were ready to hit the hay upon arrival. The desk clerk was friendly, although check in seemed lengthy. Our room was large, clean, had a good mattress and was adequate for our one night stay, We did not use the indoor pool or fitness room, so can not comment on those amenities. The breakfast was actually quite good: eggs, sausage, cereal, juice, coffee, yogurt, etc. An apple was the only fruit. We were told the menu would include biscuits and gravy, but alas, they were out (?) of biscuits when breakfast was served. Some parking lot noise during the night (we were on the first floor), but other than that, our room was quiet. I would stay in this motel again.

Rosie W, General Manager at BEST WESTERN B. R. Guest, responded to this review
Thank you so much for your kind comments and we value all feedback from our guest!

"Did these people stay at the same hotel I did ?"

Harrison G, Hillsboro, Ohio 14/06/2016

Okay let's start off this review with the positives There is no highway noise The tv is very nice The staff is extremely friendly and helpful There is a microwave and fridge in the room. Negatives The outlets are almost out of the way and spark when you plug a charger in the wall There was NO towels in the pool room There is something brown on the curtain not sure if it was poop or just dirt. There was no TV guide The breakfast was terrible Cereal but NO milk No yogurt No pancakes or waffles They had sausage and eggs Orange juice and some other kinds of juices. I am not sure where these people stayed.

"Needs Power Outlets"

Terrald H, Wichita, United States 13/06/2016

Room was comfortable, but it did not have adequate power outlets for a modern traveler. The swimming pool is open late (past 10pm), so is easy to check in late and still enjoy the pool. The breakfast room had an automated pancake maker that made really good pancakes just by pressing a button.

"Perfect "

User 31/05/2016

Wonderful stay, staff was friendly, breakfast was great with many choices, and the pool was very relaxing. The rooms were perfect and really did not hear any highway noise like I thought I would. I will definitely stay again on my way through.

Rosie W, General Manager at BEST WESTERN B. R. Guest, responded to this review
I appreciate you taking time out to give us feedback. We are glad you like the breakfast and pool. Also that it was nice and quiet for you! We hope to see you on a return stay!

"Perfect stay"

User 23/05/2016

Wonderful place to stay, my kids enjoyed the pool and front desk went above and beyond to met our needs, very helpful in all aspects. Breakfast has a little bit of everything even toppings for the pancakes and yogurt, was very impressed!!! Rooms were very clean and comfortable, we didn't want to leave!! We will defiantly stay here every year!!!!

Rosie W, General Manager at BEST WESTERN B. R. Guest, responded to this review
Thank you so much for your kind words. We hope to see you return again.

"Don't stay here"

Barry L, bellefonte, United States 28/04/2016

Room extremely noisy, food poor, cheese omelet tasted like it was made with cheese wiz, juice machine didn't work, pancake machine didn't work, huge pot holes in the drive way. Owners obviously not taking care of the facility. Would not recommend anybody stay here until place is better maintained.

Rosie W, General Manager at BEST WESTERN B. R. Guest, responded to this review
Mr. Barry L: Thank you for taking time to review Best Western B R Guest. I understand that your were not satisfied with your stay specifically breakfast. I have shared your experience with our team as well. Your feedback will help us serve our guests better. As you may have noted, we have renovated our breakfast area, lobby and corridors. we will continue to upgrade the other areas this summer. I assure you that hotel's owner, entire staff including myself take great pride and enjoy serving each and every guest. We will take a look at our breakfast items and evaluate it. I hope you would give us another chance and stay again with Best Western B R Guest.

"Sort of in the middle of nowhere"

John B, Chippenham, United Kingdom 27/04/2016

The hotel is ideally suited if blasting cross country. Just a short distance from Junction 160 of Interstate 70 (Ohio). This area is shared with several fast food places. I'd normally try and walk but none of these are good "evening meal" stuff. Instead Zanesville is 5 miles due West and there are a few decent places just off J155. Although close to I70 there is no obvious road noise. Breakfast was "the usual" sort of thing; bacon that is so crispy it breaks apart when you touch it so need a spoon to eat it, eggs that have been turned into odd looking flapjacks and sausages with more spice than you could imagine. BUT I'd stay here very happily as the rooms are clean, comfy and quiet.

Rosie W, General Manager at BEST WESTERN B. R. Guest, responded to this review
Hi John thanks so much for staying at our property! We are still located in Zanesville, we are just outside the hustle and bustle of the Underwood exit. We unfortunately do not have bacon here, so I do not want to disappoint any other travelers with that. We are looking into making some breakfast changes in addition to the toppings station we recently added. We hope you return to the property and see what other changes we plan to make! Thank you!

"Very Clean"

Angela W, Charlotte, United States 18/04/2016

This hotel was very clean and the staff was very friendly. For the price this was an excellent find. The kids enjoyed the indoor pool and the free breakfast was a treat. Overall very happy with our stay and thanks for giving us a great weekend trip getaway :)

Rosie W, General Manager at BEST WESTERN B. R. Guest, responded to this review
Angela, Thank you for your kind comments! We hope you stay again with us when you are in the area. We appreciate you taking the time to leave us feedback!

"Overnight on the road"

krstbone, Chambersburg, PA 14/04/2016

We were headed home after a long 10 hour drive. The room was clean and comfortable as it was the last time we stayed here. Our only complaint was that the breakfast was poor by the time we got to breakfast. We were 30 minutes before they closed breakfast and there was little food left and what was left was brick hard (the biscuits).

"Good nights sleep"

Stephen T, Zanesville, OH, United States 02/04/2016

The place was clean, quiet, and that made for a good night's sleep. The excellent Breakfast (which was sausage patties and cheese omlets, this mad for a good morning start. The room was clean, not dated and the bed was very comfortable. The lobby was clean and uncluttered, and the staff was VERY helpful and courteous. Could not have had a better experience. I stayed at another Zanesville,OH hotel my last trip through Comfort Inn. WAY overpriced! Notice, I did not stay there this time. This place was WAY better. Had my dog with us, and not a problem.

Rosie W, General Manager at BEST WESTERN B. R. Guest, responded to this review
Thank you for such kind comments about the property and staff! We strive hard to make everyone's stay as good as yours. We are happy you stayed with us and hope you do so again in the future.

"Decent place to stay overall"

tracywpaul, El Mirage, Arizona 29/03/2016

Convenient location , front desk were polite and professional. Room was nice, mattress needs replaced, maybe some better pillows. Side entrance lock mechanism for room key did not work. Was propped open when we arrived but I removed that, didn't feel safe with it open.

Rosie W, General Manager at BEST WESTERN B. R. Guest, responded to this review
I am glad our staff was polite and your room was nice. We are in the process of upgrading and renovations so the pillows and mattresses are only a matter of time. I do appreciate you removing the item propping the door, as that is a safety concern. Thank you for staying with us and hope you return if in the area.

"Hotel stay"

User 28/03/2016

I must begin by saying I get skeeved out rather easily. That being said, I was very happy with this hotel. I have 2 dogs and was a little worried what the room would be like. It did not smell weird, look dirty, or have dog hair . I was pleasantly surprised. The only downfall is that they put dog owners on the third floor. That isn't the best when they need a potty break. Also, I was afraid we might be disturbing the people downstairs every time my dog jumped of the bed. I would stay at this hotel again.

Rosie W, General Manager at BEST WESTERN B. R. Guest, responded to this review
We are happy that you had a pleasant stay! I will take just a moment to explain why we have the pets on the third floor. We offer all rooms types on that specific floor so we felt that would be the best floor to make a pet friendly floor. So glad to see you would return again and hope that you do so! Thank you!

"Worst BW I have ever stayed at !"

Steven T, Spring, United States 27/03/2016

I would recommend that you not stay at this property. It is terrible. Must be a 3rd world Owner. who needs to get out of the hotel industry. The lobby was torn up so you had to check in at a window. The walk around the building to get in. The desk was falling apart. There was no desk lamp and the rest of the room lighting was horrible. The InterNet was terrible. There was no power outlet at the desk. The toilet was plugged up... I had to find a plunger. The room had not been vacuumed. The pillows were all hard. There were only two (2) tables for breakfast. Take my advice and go somewhere else!

Rosie W, General Manager at BEST WESTERN B. R. Guest, responded to this review
Dear Steven T, I would like to apologize for your unhappy stay recently. We understand you came during the time of renovations and we are trying to get those done in order to serve you & all other guests better. We apologize for the inconvenience. We hope you return once they are complete and see the finished product. Thank you!

"Nice hotel"

Annette O, Elyria, United States 14/03/2016

Nice hotel, good location for the reason I was there, a Dog Agility Trial. It is inconvenient when staying with dogs(had 2) since you have to stay on the 3rd floor only. I have stayed here many times but last year they started making any one with dogs stay on the 3rd floor, is a pain to have to take the dogs out to relieve themselves.

"A Great Place to Stay in Zanesville, Ohio."

Gary S, Verona, NJ, United States 13/03/2016

This motel provided a most comfortable stay. The staff was most helpful with advice on where to eat - a family owned restaurant with great food. The price of the room was very reasonable. I could recommend


Amy E, rawson, United States 12/03/2016

bring your own pillows. every one was nice. there was a big crowd for breakfast and didn't have enough hot food. the driveway is very much in need of repair. I stayed there with our school on a school discount.

"Typical Best Western, location kind of out of the way"

FrankHutch, State College, Pennsylvania 10/03/2016

This was a typical Best Western property with all the amenities: clean fresh rooms, reasonably well kept facilities, pool, hot breakfast etc. When we booked it I booked on price because I was surprised to find all the hotel prices in Zanesville were significantly higher than other destinations on our road trip (Knoxville, Lexington, etc.). I was puzzled as to why. So we booked this one but found out when we got there that it was a considerable distance out of town with only three chain type restaurants around. It suited us for an overnight stop, but is kind of in the middle of nowhere.

"Great Stay"

User 08/03/2016

Hotel is very underated in terms of stars. Rooms are clean and set up well. Staff is friendly and professional. Location is convenient and close to gas and food choices. Breakfast had all sorts of choices and varied from day to day. The pool water was warm and inviting. The driveway needs to be paved at the entrance. They are under going some upgrading construction so hopefully that's on the list. Great place, great price.


Arlene S, Zanesville, Ohio, United States 26/02/2016

The hotel staff were very good. They were very helpful and friendly. The hotel is right off freeway 70. Several restaurants within a block of the hotel. Quick and easy access off the freeway. Great place to stay. And I felt safe there. I stay here several times and have felt safe and it is convenient.

"Slept good...once we got there."

User 18/02/2016

The check in process took quite a while even with prepaying, due to what seemed to be some disorganization with the office as it related to the person in front of me. It was at night and they only had one person at the desk so I had to wait my turn. I wasn't expecting my turn to take quite so long to come around. Once in the room, everything was fine as normal with BW.


User 08/02/2016

I stay here on all of my weekly business trips to Zanesville. Rooms are clean, neat, comfortable. The staff is amazingly friendly! They go that extra mile to make your stay enjoyable. Continental Breakfast has a Variety of hot foods, cold foods and coffee, hot tea, juices, fruits. A great start to your day.

"Enjoyable stop at the Best Western in Janesville"

H.w. V, SCARSDALE 06/02/2016

Hotel was very clean. Tub drain worked as if new, breakfast was very good, wi-fi worked very well. Mini refrigerator kept our food fresh. Totally carefree visit. We will plan our next trip to stay there again.

"Retired teacher "

Karen D, Decatur 07/01/2016

In my life, I have stayed in several five-star hotels and resorts. These include the following; the Pierre in New York, the Fairmont in San Francisco, and the Ritz Carlton in Chicago, and the Hana Maui Resort and the Mauna Kea in Hawaii. I site these because of the level of service and environment I enjoyed. The Best Western B R Guest is in every way comparable to these. The staff is professional and friendly. The rooms are impeccable and inviting. The breakfast offers many choices both hot and cold. I have stayed on more than two occasions. During my last stay, I found the weather a bit iffy and decided to stay a second night. I would highly recommend this hotel.

"Clean and Friendly"

User 03/01/2016

The hotel was clean, with clean rooms, nice pool, and breakfast. Hotel staff was friendly and helpful. It is located right near the highway with easy on off access. There are several fast food and gas stations across the street.

"good experience"

User 28/12/2015

Room was like new . Staff was friendly . Heater could use a little work , wife thought it was noisy . Parking lot I think was being worked on . Couple of fast food restaurants close by . We had dog with us , no problem . Pool looked nice , didn't use .

"Tired traveler"

Vernon T, Zanesville, United States 27/12/2015

At the end of the day, when you are bone tired.. It's nice to find a place such as this, with the pool, diner across the street and a jump back on the interstate once you are refreshed and ready to continue, Value wise, this motel is about as good as it gets..

"One night stay...clean rooms,"

RetireeOTR, Manton, Michigan 11/12/2015

On our way to celebrate the holiday in North Carolina with family needed just one night layover. Room was clean, a little dated but very nice. Staff was friendly and helpful. Not a lot of restaurant choices, went to the Denny's diner for dinner seemed the best choice and found out there was a boil advisory due to a water main break. Went back to the hotel and asked the front desk if they heard about the boil advisory (Brushing teeth would be unsafe to say the least .... Ice machines, drinking from fountains, etc....we bought a few bottles of water at the convenience store across the street to take meds) no one at the hotel knew about it and they said they would contact management. Went to our room, Beds were comfy, some noise early evening, refer truck in parking lot but slept surprisingly well. In the morning my husband went down to get a few cups of coffee but asked about the boil alert, told him we found our last night at the restaurant....someone on staff immediately called the restaurant and was told boil advisory was in Effect til 3 pm!! A frenzie ensued and coffee, juices, etc were pulled from the breakfast bar. Needless to say we went elsewhere for breakfast so can't review that. I believe it could have been handled better and we totally understand an emergency situation, but guests should have been notified of this in a timely manner.

"Nice stay"

Boggie62, Annapolis, MD 02/12/2015

We stayed the Sunday night after Thanksgiving. The room was exceptionally clean and comfortable. The breakfast was good. It was quiet through the night. It seemed like it was a good value. Wouldn't hesitate to stay again.

"Very nice staff and clean room."

User 26/11/2015

The staff was very accommodating and the room was clean and well appointed. Breakfast was biscuits and sausage gravy, eggs, cearal, yogurt, and bagels/toast. Just what we were looking for in a quick over nite stay.

"No complaints"

Andrew W, Ontario 25/11/2015

Very nice room. Breakfast quite good. Good value. room was clean and comfortable. Internet worked fine. I'd stay here again. Only problem is there isn't much choice for dinner unless you want to get back in the car and drive 10 miles.

"Nice stay"

Jeanine J, Cleveland, Ohio 24/11/2015

The room and hotel were clean. The staff was helpful and very nice. The mattress we had was lumpy and needs to be replaced. We shared that message with the clerk at check out. We were told they were in the process of replacing them. We'll find out next time. We didn't try the breakfast but we will try that as well the next time we stay here.


User 16/11/2015

Perfect, very clean!!! All employees were very friendly and helpful. Will stay again, breakfast was wonderful!! Pool was warm and room was perfect. Should be a five star hotel!!! Was amazed at how friendly everyone was, front desk is very professional and helped with everything needed.

"Very bad experience."

Liz D, Scipio, Indiana 16/11/2015

I had asked for a roll-in cot. It did not fit the room. So had to sleep with husband in same bed with a noisey CPAP machine. No sleep for me. Breakfast was poor. The pancake machine is only used every other day. So no pancakes for us. The day time manager was very disinterested in my compliants. She was too busy with friends who had brought in meals and were eating in the dining room ready to watch a game on the big TVs. The night time manager had put on the sign out sheet that I had insulin in their frig., she was too busy getting back to her friends to look at sheet. So my insulin got left forgotten best I was too upset with her attitude. I had asked for a frig and microwave in our room, did not get it, they don't have them in handicap rooms. If they should provide them it should be for handicapped people. Had a poor experience at two other Best Westerns. They will never get our business again. There was no offer to reduce our cost at another stay or reduce this stay. Other hotels try and occommodate patrons this manager went out of her way to show she was not interested at all.

"Good rooms, reasonable rates."

Gary L, Elizabethton, United States 09/11/2015

The rooms were clean and everything worked well. Most of the staff were very helpful and accommodating. The pool appeared clean although I never used it. I saw several people use it and they seemed very satisfied. The motel had ample parking and a good breakfast. I did have an issue on two consecutive occasions where I did not receive a wakeup call that was requested. I complained after the second time and there were no further occurrences. So, I guess the issue was handled and the employee who neglected to put in my wakeup call was dealt with. I was on a hunting trip and did not utilize room service so I can not tell you how well they do if you stay multiple nights. The room was in very good shape when I checked into the motel and I observed the staff cleaning the other rooms and they were working very hard. Overall, I was pleased with the rooms condition and most of my dealings with the staff at the motel. I stayed 10 days at the motel while on a hunting trip and had very few issues and most of the staff were very helpful . I am required to type 200 characters and I am not very good at typing so I hope I have enough.

"I have yet to stay at a Best Western that I was not satisfied."

Sharon R, Sand Springs, OK 08/11/2015

We used a coupon from the Visitors Center for this room so it was under $100 (not much) and it was very comfortable. We were on our way to Hershey, PA. There are restaurants right next door and nice area of town close by to visit. (By the water) Hotel was comfortable and full breakfast was included. I would stay here again.

"Home Again!"

Susan Z, Bloomington, IN, United States 26/10/2015

Helpful and welcoming.....feels like I am home after a 6 hour drive! Have been driving back and forth to the DC area to help family, and the location is half way. The staff now knows me by name ....check in and out is a breeze! Breakfast is great, the area has all things that I need- gas, lots of choices for dinner, option of driving for a while on the National Road as alternate I-70!

"Great weekend again"

postalfam, Cincinnati 19/10/2015

We go to this motel two or three times a year when they have a dog show in the area. We are always pleased with our stay. Very nice motel with nice rooms, good location close to highway and places to eat. We stayed in many motels in Zanesville and this is the best. Our last stay we got a room that was a little noisy. Teresa was very understanding and got us another room the next night with no charge for the first night. Both Teresa and Rosie Wheeler, the general manager, are very accommodating. And they have a great breakfast.

"Great staff"

Dawn R, Coal Center, United States 19/10/2015

The staff at this hotel was amazing!! Had a few issues w/the cleanliness of our room, but didn't want to have to switch rooms because we were traveling with a small child and it was just too much. All we wanted to do was rest before letting our boy swim the evening away.


User 16/10/2015

We were traveling home from Iowa to Virginia. Good overnight hotel to stay at right off !-70 east. Room was very clean as was the entire hotel. Although it is a non-smoking facility the hallways reeked of tobacco. Front desk staff very friendly and professional.Appeared that this hotel is a popular stop for over the road truckers.

"A normal Best Western"

Albert S, Dayton, United States 16/10/2015

My wife and I only use Best Western because the rooms are ALWAYS Clean. My wife has to do her PED ( kidney treatments) every night so the clean and roomy rooms are a must. The rooms are pretty fair, then there is the AARP discount which really makes it nice. I like the breakfast to wake up too just the way to start a day.

"Excellent place to stay"

Teresa W, Madison, United States 12/10/2015

We stay at this motel at least twice a year. We do two events at this motel and have been doing so for 13 years now. We have seen lots of changes over those years. The rooms have all been redone over the last couple of years. The rooms are very nice and clean. The staff is very friendly. The breakfast is good. It is a good value for the money.

"Great place to stay!"

Vicki B, Mauston, United States 05/10/2015

Very friendly helpful staff and great hot food and nice comfortable rooms. Arrived late. If we arrived a little bit earlier would have use the pool and fitness room. Best sleep in a long time. No dog to keep me awake!

"Right on the edge of being a great place to stay."

Dj M, Salt Lake City, Utah 26/09/2015

We drove up and got a room. Leeann, the desk clerk was more than helpful about getting us settled and answering any questions as well as finding the right rate. Upon going to the room on the third floor the odor of smoke in the third floor hall was very obnoxious. I ask Leeann about it and was informed that the house still has smoking rooms. I gave up smoking and now I know how I must have offended everyone who did not smoke. The breakfast room was not what was advertised. The sausage was languishing in a pool of grease and it tasted just like that, grease. The eggs were gone and when we ask about them the cook said, the are not more until we get a delivery, we ran out. My wife ask about cream cheese for the bagel, we ran out of that too. There was one of those pancake machines that you push a button and it makes something that looks like a pancake but that is where it ended unless you like tough stuff. I cannot have milk, so no cereal. I had toast, jam and orange juice and some greasy sausage. The did have hot sauce which helped the sausage immensely. Had time permitted we would have gone out for breakfast, we thought that about an hour before it ended was enough time and packed first. I wanted to say that this is a truly fantastic place but the smoking and the breakfast shot that to pieces.

"An Excellent Place to Stay!"

Sarah C, Davenport, IA, United States 19/09/2015

We've stayed in the B.R. Guest Best Western in Zanesville, OH, many times and have always been extremely satisfied with every aspect of the hotel. Its extremely clean rooms are inviting, and its indoor pool is open late, which is especially nice if arriving later with children and/or grandchildren who want to swim before bedtime. (And the beds are awesomely comfortable!!!) We also love the fact that it's a pet friendly hotel, since we travel with our dog.


Mardi L, Batavia, Ohio 18/09/2015

This was an excellent place to stay if you are visiting the Zanesville area or visiting "The Wilds". Close to town, easy access, and reasonably priced. The drive to the Wilds is easy from this location but there is only one gas station on the way, Mother Tucker's. Be sure you fill up before the drive. When in this area, call and see if you can visit the Alpaca Farm.

"Great Staff"

kellygirl318, Boynton Beach, Florida 12/09/2015

The hotel is lovely, and kind of a hidden gem off the highway. Great staff, particular Meredith, who was simply awesome. She recommended food, gave us numbers for great places that delivered, and couldn't have been nicer or made us feel more at ease after 12 hours in a car driving. The hotel is clean, comfortable and has nice amenities Highly recommended.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.

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