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Best Western Hotel Westgate Inn, York

3.5/5  - basé sur 394 notations.
1415 Kenneth Road, 17408-2235, York, United States - See map

Welcome to Best Western Westgate Inn! When guests stay at our York hotel, they can take advantage of our free high-speed wireless internet in guest rooms to take care of business or look up the next great vacation adventure. However, first start your morning with a free hot breakfast buffet. The generous buffet at our York hotel features breakfast favorites like endless sizzling hot waffles along with fresh, flaky pastries. Fresh fruits complement yogurt and a wide selection of cereal. Top it all off with bottomless 100% Arabica coffee or your juice of choice. Many of our York hotel guests are here for work, construction or sports. We welcome sports teams, fans and traveling colleagues. We’re happy to accommodate groups and will work with you to ensure you’re as comfortable as possible. If you’re here for a special event, our superior location ensures that you’ll be minutes away from your destination. It’s all about convenience here. Amish Town is a popular destination that brings traveling families to the region from around the world. A number of annual events are looked forward to by locals and travelers alike. Guests at our York hotel who are attending a big event are happy to be close to all the top attractions. From the York Fairgrounds to Amish country, commutes are never a bother. Business travelers with the Harley-Davidson® Plant, York College, L. S. Lee, Inc. ®, Voith Hydro and Johnson Controls are just a few of the frequent guests we welcome to our York hotel. When traveling for work, we understand that you need to play catch-up the moment you arrive. Each of our spacious, quiet rooms is great for sending in those last-minute reports, and our high-speed wireless internet won’t leave you hanging mid-Skype conference call. Is there something more you need for a flawless trip? Just ask and we’ll go the extra mile for you. Hotel requires guests to be 18 or older to check-in. Enjoy your stay!

Best Western

Hotel Westgate Inn

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Hotel advantages

  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 387 guest reviews
NOTE ISSUED
Excellent
108
Very Good
130
Average
70
Poor
38
Terrible
41
REFER TO NOTICE
Business Business
80
Couples Couples
89
Family Family
120
Friends getaway Friends getaway
54
Solo travel Solo travel
29
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Very family friendly accommodations"

5
05/09/2018

My family members that accompanied me on my stay were treated amazingly well by staff. Staff members assisted my daughter with her 9 month old son so she was able to enjoy breakfast including fixing her a cup of coffee. Made a very tough week for her so much easier with their kindness and professional conduct.

"Ill maintained hotel; handicapped rooms were misrepresented"

1
05/09/2018

While I encountered one very lovely, competent, and kind front desk person during our stay I was very displeased overall. The room I was sold over the phone/internet had a sofa in addition to a queen sized bed, along with a roll in shower. The room I received had a queen bed and 1 chair, no pull out, and the shower required a step over of about 1 foot. The grab bar by the toilet was also too high (not to mention the paint falling off the wall in that area), definitely a no go from my Mom who is 90 and mobility challenged. The front entrance, which is supposed to be accessible, has an extremely steep and long ramp that my Mom was exhausted by going into the hotel and afraid to even try descending. We were moved to another room in the hotel which hadn't been cleaned after the previous guest, and then moved again, this time to a clean room. This room was in the middle of a very long hotel hallway, between the 2 elevators. I was able to get my Mom out through the back entrance which had a far less difficult ramp, but to get her there I had to use the desk chair to wheel her to the elevator (it was 60 steps for me, a very long journey for her) and then help her over all the doorways with her walker. I had asked for some adjustment to my bill for the trouble and have yet to hear anything from a manager. The rooms are inexpensive, but not well maintained. They ones that are clean are cleaned well. This property is down at heel - there are some newer pieces of furniture but it needs paint, re-plastering in places, and better lighting in the halls. The carpeting in the hallway, while jazzy and fun, is not good for older people trying to navigate the space. A neutral piece with less of a pattern would be better.

"A here on the way to there"

5
03/09/2018

We arrived on a Sunday afternoon aftering traveling from Virginia on a return trip home. We used our reward points for this stay and we were thoroughly impressed by the quality of service we received as we checked in. We had only one issue during our stay and that problem was dealt with in a pleasant and professional manner. Our pass keys wouldn't allow access to our room but this problem was quickly resolved by the hospitality personnel. The room was spacious and the decor was nice. We had a restful, peaceful stay at this hotel. The breakfast had a good variety of choices to choose from and the lobby/restaurant area is spacious.

Angel_FOM, Front Office Manager at Best Western Westgate Inn, responded to this review
Dear Paul, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Yours In hospitality, Angel C. Front Office Manager

"Decent Stay"

3
28/08/2018

Selected hotel for value pricing while planning a trip to the Seton Shrine in Maryland and Dutch Wonderland in Lancaster. Definitely less expensive than hotels in Lancaster, Gettysburg. Staff friendly but not always attentive to important matters (ex. providing signage when the elevator was out). Long interior hallways feel dated but decor is relatively modern and rooms are clean (although bathroom tile has a sandy tone, a poor choice when guests are evaluating cleanliness). No charge for parking (lot parking). Quaker Steak and Lube restaurant very nearby and offers discount when you present your room key; also near a bit of shopping (Kohl's, Ollie's, etc.).

"Awesome stay and wonderful breakfast"

5
19/08/2018

We stayed at this hotel while traveling from New Your to DC. It was an awesome experience. The room were clean and quite, Ample parking and awesome breakfast. The staff that served us the breakfast (Ms. Genesis) was an amazing host. Very friendly and always at your service. My kids enjoyed that a lot We wish to come back here again

"Good stay"

4
17/08/2018

The halls were dated, rooms were clean, and front desk service was wonderful. A friend and I had to make a quick unexpected trip to York and got to the motel around midnight. we were tired and the front desk clerk was Wonderful, she was very nice. The room was clean, and the bathroom was clean, a little dated for the price , but we slept good. the hall had a smell probably due to the old carpet . our overall stay was nice.

"York, PA Best Western Westgate Inn"

4
06/08/2018

Stayed here on work trip to JCNS plant in York, PA. Hotel is clean, staff is friendly and helpful. The shower curtain rod was coming down, screws/anchors coming out of wall. Told front desk as I went out first morning to work, upon return, repairs were complete. Ate complimentary breakfast, western omelet, bagel, sausage patty and I made a Belgian waffle. The hotel looks a little older, but was clean. Room size more than adequate, desk (at which I write this review), couch/loveseat, queen bed. Inexpensive place if you have to visit. Angel at the front desk was VERY FRIENDLY and helpful! Inexpensive for what I needed.

"York BW"

4
23/07/2018

Front desk afternoon staff was very helpful with specific room request to meet needs. Also staff suggested good dinner options and cocktail location. Bed was a little more soft than mine at home but was satisfactory. King accommodation was very comfortable. Hotel while older had been renovated on inside in 2016 and outside in 2014 and was located in a convenient location, close to main highway and shopping centers and restaurants.

"Comfortable"

4
24/06/2018

This hotel had very spacious rooms and great accommodations. The staff was friendly and the rooms were clean. I was impressed by the breakfast. I've had plenty of hotel breakfasts since I travel and this one just seemed a step up. Great visit.

"Fairly comfortable, good value"

3
19/06/2018

We stayed here for a wedding, and had a pretty good experience. There were several weddings going on that weekend, and they had actually overbooked themselves, but the upside to that was we got a free upgrade to a bigger room. The staff we spoke with seemed pretty stressed, but they were courteous and kind, and helped work through the issues. Our room was clean, and beds were pretty comfy!

"Quick one-night stay for a bowling tournament"

5
28/05/2018

We stay at many Best Westerns. We booked this for a one-night stay. Do not let the outside of the building deceive you. The building is old but the inside is all renovated. The staff is wonderful. Great complimentary breakfast.

"comfortable stay but odor on 3rd floor"

4
13/05/2018

We have been staying at this hotel for the past 5 years when we have visited my son at YCP. The hotel is in a quiet area. it is only 10 mins to campus and the breakfast offers very good hot and cold choices. The beds are fairly comfortable, and the shower on the 3rd floor has very good water pressure. On our last stay, however, there was a very strong oder of curry in the hallway on the 3rd floor. I could not understand where it was coming from, when another frequent traveler of this hotel told me that some of the 3rd floor guests have kitchens in their rooms and use for "extended stays". I was happy to report that the smell did not permeate our room, it was just in the hallway. Overall, this is a nice place to stay. They also offer cookies; fruit; coffee and tea all day which is a nice touch.

"Three day stay was relaxing with great service"

5
08/05/2018

My wife attended a conference in the area so we booked a three day stay. I was in and out during the day. Service was wonderful from check in to check out. The housecleaning staff was friendly and helpful. Waiting til I went out for the day to swoop in and clean my room. Breakfast was delicious. Fresh cookies and fruit available throughout the day. Rooms are spacious and beds are comfortable. Nearby many places to eat and visit. Hotel gets 10% discount at two local eateries

"A good clean basic hotel."

3
30/04/2018

Rooms are clean and basic. Breakfast was better than most hotels at this level. Hallway to rooms is very long. If you have walking problems or vertigo, ask for a room near the elevator. Staff was great.

"Breakfast ??"

4
24/04/2018

My Experience Here Has Been Very Pleasant. All The Employees Are Very Nice and Considerate. One Employee Stands Out The Most To Me Krista The Breakfast Attendant. She's Super Pleasant, Bubbly, She Anticipates What I Need and Goes Above and Beyond To Provide Excellent Customer Service. That's Exactly What I Need When I'm In Zombie Mode After Working All Night. It's Greatly Appreciated. See You In The Morning Krista!!!

"From bad to worse."

1
14/03/2018

It started off with a very terrible outside to the building. Then bad customer service by not getting me the information I needed. Then it went to a dirty room. Then things that were said would be done were not done.

"Pretty good place to stay without breaking the bank"

4
12/03/2018

We were in York for a convention, reserved 2 rooms. Very clean, helpful staff, and the wifi worked great. The free breakfast was ok, no complaints, but no praises either. Convenient location to the expo center and many restaurants. Would stay again

"Exceeds your expectations"

5
30/01/2018

We returned to this location for another wonderful stay in one of the spacious whirlpool rooms. Even if you're not interested in the whirlpool, a few extra bucks gets you a huge room with a good sized bathroom in addition to the alcove whirlpool area. There is a nice recessed area with a desk and a nice desk chair if you want to spread out and work. A table and 2 chair seat is great for eating any takeout foods purchased in the area that can be stored in the frig and heated in the microwave. The breakfast bar offers it all including biscuits and gravy one morning as well as omelets with salsa and cheese toppings, a welcome change. But that doesn't mean that the freshly made waffles and toppings for them aren't there as well as yogurts and toppings for them, 4 kinds of juice, coffee, teas plus an assortment of 6 other boxed of teas, hard boiled eggs, really good bagels that aren't huge, toast up well to give you crunchy bites, 4 kinds of cereal, breads, Danish, donuts, as well as fresh fruit like apples, oranges, bananas but some strawberries and pineapple. All of the staff was friendly and outgoing doing whatever it needed to make your stay a pleasant one. Some reviews mentioned that it was confusing to leave the hotel to get back to Rt 30. Just remember to drive under the portico with Steak and Shake to your left and then watch the signs or, from the lot, right, 1st left, left, and left to get to the Rt 30 light. I would add a lounge chair in the corner where there's a floor lamp to make it even cozier. I also thought that the bed was too soft.

"Wonderful Stay"

5
09/01/2018

The staff as well as the hotel were an excellent value as well as an excellent stay, I would stay there anytime I'm in the area thank you so much for a wonderful visit . The staff was friendly and welcoming and I felt as though I was home the beds were very comfortable only slept very well

"A great place to stay!!!"

5
08/01/2018

Was only there for one night but the check-in folks were awesome...courteous, professional and prompt. The location is near a mall and the room was perfect! Will definitely stay there when back in Pennsylvania!

"Geat hotel"

5
24/12/2017

Stopped for an overnite stay while traveling. Front desk staff was excellent. Room was very clean and comfortable. Quaker Steak and Lube next door . Food was great and they gave a 10% discount for hotel guests. Definitely would stay again if i the area.

Angel_FOM, Front Office Manager at Best Western Westgate Inn, responded to this review
Dear Val, Our locations is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in west York and a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences as well as a great middle point for many major attractions. We hope your next stay is just around the corner. Warm Regards, Angel C. Front Office Manager Best Western Westgate Inn

"Good Location for Travel Beyond York"

4
23/12/2017

The motel is close to several major highways and is close to restaurants and a grocery. My room was clean and everything was functional. The staff was cordial. The breakfast was basic, mainly sugar and starch products.

Angel_FOM, Front Office Manager at Best Western Westgate Inn, responded to this review
Dear Valued Guest, I am pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. I hope to see you again soon. Warm Regards, Angel C. Front Office Manager Best Western Westgate Inn

"Bw at York pa"

4
23/12/2017

I would and will stay again it's right across the street from a Quaker Steak & Lube and they offer 10% discount staying with Best Western also worth in walking distance of miles and gallery is and there is multiple other places to eat. It has a fitness room a very well-stocked breakfast not just coffee and donuts they go out of your way to serve you a good breakfast I wished it would start a little bit earlier but it starts at 6 a.m. till 10 but they do have a to-go bag from 3 to 6 it has fruit water granola just enough to get you going I have never actually eating dinner there but they do have a room service menu also

Angel_FOM, Front Office Manager at Best Western Westgate Inn, responded to this review
Dear Larry, Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, when you visit us again we are happy to share with you the must-visit attractions as well as some hidden treasures in the area. We hope your next stay is just around the corner. Warm Regards, Angel C. Front Office Manager Best Western Westgate Inn

"Wood book somewhere else before booking here again"

2
15/12/2017

We stayed here traveling through the area and thought it would be a good place to stop for the evening. I think next time we would look for another place to stay. The reasons why were because the middle of the bed sagged, the drain in the shower would not allow the water to go down, the shower handle was very difficult to turn on and then once you turned it on it was difficult to get it to completely shut off, the coffee was extremely bitter, the eggs and sausage that were provided on the breakfast bar came out lukewarm and so we had to put the breakfast in the microwave to have it warm. What is the upside? The price. Now we understand why. It was very disappointed as this was a Best Western not a low budget Motel. I hope that the owners will take note and spend some time making corrections so that travelers can enjoy a nice relaxing place to stay.

Angel_FOM, Front Office Manager at Best Western Westgate Inn, responded to this review
Dear Guest, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. I do hope you will give us another opportunity to show you the service we are capable of. Warm Regards, Angel C. Front Office Manager Best Western Westgate Inn

"Best Western York - Great Stay"

5
12/12/2017

Best bang for the $$. Comfortable room and amenities. Had a great one night stay at this hotel which is conveniently located close to my daughter's school in York. Nice getaway. Would highly recommend the hotel.

Angel_FOM, Front Office Manager at Best Western Westgate Inn, responded to this review
Dear Juanita, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope your next visit is just around the corner. We wish you a safe and prosperous 2018. Warm Regards, Angel C. Front Office Manager Best Western Westgate Inn

"TOUGH TO FIND, GREAT PLACE TO STAY"

5
01/12/2017

Very nice Hotel with great hot free breakfast served early. Hallways were way too long but can't be helped by staff :^). Traffic pattern to get in parking lot was a funny challenge. Be sure to check prices often as we saved $14 by checking back a few days before arrival.

"Best Bedding, Best Breakfast!"

5
27/11/2017

Most comfortable bed, pillows AND sheets. Appreciated having 4 bed pillows instead of just two. Breakfast selections are fantastic. The room was scent free and the halls smelled great. Will stay there every year! Best hotel experience ever!

"Cleanliness"

1
27/11/2017

The staff DOES NOT change the bed sheets, nor pillow covers on the beds. We stayed here for 8 nights for the Thanksgiving holiday. The front desk could not find our reservation after about 10 seconds of searching. We get our room key and upon entering the room, everything seemed clean and in order; until we later went to bed and noticed the rank smell of the pillows and sheets. The showers do not have liners, so the shower curtain either gets completely soaked or the bathroom floors become a puddle. The do not disturb sign was broken and the extra sign had tape all around it, so when we put that one on the door, it broke. Do not go barefoot in the room as the carpets are sticky and feel disgusting on bare feet. Overall I was extremely disappointed with this "hotel" and will never return nor will I ever recommend this hotel to family or friends. I could not wait to leave and return to my bed with clean sheets.

"Staff is excellent"

4
27/11/2017

Nice place to stay ... staff was very helpful and friendly ... room was clean ... hotel seems to be well maintained. The only negative was the wifi signal isn't great ... but for me I didn't spend a ton of time in the room aside from sleeping so it wasn't that big of a deal.

"A good (if not deluxe) place to stay for business"

5
26/11/2017

This hotel is modest but good at what it does. It is not (and doesn't claim to be) a destination resort. But it is a good value for an extended business stay. The room was comfortable, the service was attentive, and the pricing was very reasonable.

"worked out great"

5
23/11/2017

First time here, just a couple days in the York area. The hotel staff members were pleasant, breakfast was good with plenty of variety, carpet in main hallway and my room fresh, paint fresh, elongated bowl toilet - yay - shower water nice and hot. The refrig and wall HVAC unit were pretty quiet. The mattress was soft - I prefer a firm one - but ok. Several good restaurants nearby - Quaker Steak, Oliver Garden, Smokey Bones, Friendly.

Angel_FOM, Front Office Manager at Best Western Westgate Inn, responded to this review
Dear Valued guest, Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. I am glad you found lots of reasons to enjoy your stay with us. We are always pleased to be your second home when you're at the area. Warm Regards, Angel C. Front Office Manager Best Western Westgate Inn

"Pleasant stay"

5
12/11/2017

I stay at this Best Western whenever I'm in the area which is at least once a year.. Always clean with a very accommodating staff . Price is very reasonable. Save even more because I can eat breakfast right there for free!!

"Great experience"

5
03/11/2017

We thoroughly enjoyed our stay. Hotel was very clean and well tended. Complimentary breakfast was very good. Very convenient location to restaurants and shopping. Overall a great experience. Great quality for the cost.

"Pleased with choice"

5
30/10/2017

We had previously stayed in that area of York in the past but at another facility which was alittle pricey so we took our chances to try another place & couldn't have been more satisfied. The registration gentleman was so pleasant & helpful & made you feel welcome. Our room was a very nice size & very clean with plenty of towels, microwave & fridge. The breakfast buffet was the usual but a nice variety. Quaker Steak &Lube was next door with a 10% discount on food. We will certainly stay there again & would recommend to others.

Angel_FOM, Front Office Manager at Best Western Westgate Inn, responded to this review
Dear Vivian, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Warm Regards, Angel C. Front Office Manager Best Western Westgate Inn

"Pleasant quiet and comfortable stay."

4
29/10/2017

Enjoyable area. Many amenities in this pleasantly comfortable hotel. I stayed only one night and would gladly return. A little too pricey as I am on a per diem. Would definitely recommend a night to anyone looking to stay in the area.

Angel_FOM, Front Office Manager at Best Western Westgate Inn, responded to this review
Dear Melissa, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Warm Regards, Angel C. Front Office Manager Best Western Westgate Inn

"Gross"

1
20/10/2017

Smelly Wet Room , broken table and Powdered Eggs for Breakfast was gross, also food handled improperlly after garbage was put together and she got in the way while people tried to get the food. The only good thing was the Check-In clerk, no problem gave us a second room that wasn't wet and smelly.

"Great place to stay"

5
20/10/2017

Clean room, reasonable pricing, close to shopping. Shower had excellent water pressure. Staff was very friendly and helpful. We were given some local restaurant ideas. Wifi was easy to access and had good speed. Would stay there again!

"Very nice hotel."

5
18/10/2017

This is a nice, quiet hotel near major roads and restaurants. Rooms are clean and nice. Staff are friendly. Breakfast was delicious. Lots of parking. I wish there was a pool or hot tub. They offered 10% off of your food at a restaurant within walking distance.

Angel_FOM, Front Office Manager at Best Western Westgate Inn, responded to this review
Dear delarsens, Our locations is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in York, Pa that has a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences.We look forward to welcoming you back again soon. Warm Regards, Angel C. Front Office Manager Best Western Westgate Inn

"very nice hotel"

4
14/10/2017

very nice hotel, good rates, clean, people very nice. breakfast could be a little better and have real brewed coffee. I prefer real coffee and there is a Starbucks across the street which is where I went for coffee. I would still recommend this this hotel overall it is very nice and affordable..

Angel_FOM, Front Office Manager at Best Western Westgate Inn, responded to this review
Dear valued guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us!I hope your next stay is just around the corner. Call us if there is anything we can help you with. Warm Regards, Angel C. Front Office Manager Best Western Westgate Inn

"Best Western York,Pa"

3
09/10/2017

Checked in, fridge and tv remote didn't work. Maintenance person spoke no English and couldn't fix the problem, had to wait to the next day to get replacement fridge and remote. I had to run out and buy a cooler to keep food cool for my sons wrestling tournament the next day.

Angel_FOM, Front Office Manager at Best Western Westgate Inn, responded to this review
Dear James, I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally. Warm Regards, Angel C. Front Office Manager Best Western Westgate Inn

"Friendly Staff and okay room"

3
02/10/2017

Stayed one night at the Best Western in York, PA. After check in, we entered our room and immediately could tell that the previous patrons had been smoking in the room. An employee in the hall heard us say "oh no" as we walked in the room. He knocked on our door to ask if there was a problem, and he also could smell the smoke odor in the room. He stated that the hotel was a non-smoking hotel, and immediately called the front desk to have us moved to another room. We are so grateful they took care of the problem so promptly! The room was adequate for a one night stay. The queen beds in the room will soon need replacement, but were comfortable. I would definitely replace the anti-slip mat in the tub as it looks very old. Quaker Steak and Lube is right next door which was very convenient. We would stay here again and recommend it to anyone.

Angel_FOM, Front Office Manager at Best Western Westgate Inn, responded to this review
Dear Takingavacation, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Ascuncion know that he made an impact during your stay. We hope to welcome you back to the hotel soon. Warm Regards, Angel C. Front Office Manager Best Western Westgate Inn

"As descibed -meets expectations"

4
01/10/2017

Booked room on line at a fair value. The check in clerk was very pleasant and welcoming. Room key didn't always work correctly but since I had two, I just kept using them until the lock was activated to enter. The room was nice and comfortable. It had a slight musty odor but wasn't enough for me to complain. The room was cleaned and linens replaced daily during my 3 night stay. Overall it was a positive experience and will probably stay there again the next time I'm in town.

Angel_FOM, Front Office Manager at Best Western Westgate Inn, responded to this review
Dear Kevin, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. We look forward to seeing you again soon. Warm Regards, Angel C. Front Office Manager Best Western Westgate Inn

"Great value! Clean rooms!"

4
19/09/2017

We went to York PA to visit the Harley Davidson Factory. Everything was very close to the hotel and pretty easily accessible. The inside of the hotel was very nice, modern, and clean! We enjoyed a jacuzzi suite and the room was very affordable in comparison to other hotels! We will definitely come back again!

Angel_FOM, Front Office Manager at Best Western Westgate Inn, responded to this review
Dear Guest. Our location is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of York County and a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences. Warm Regards, Angel C. Front Office Manager Best Western Westgate Inn

"Terrible Hotel"

1
18/09/2017

Save your money and stay at a bus terminal...its cheaper, quieter and better run. Staff was rude, hotel was extremely noisy - they placed us (a family of 4 with a toddler and baby) between a group of college kids. From mid night until 5am in the morning there was screaming, laughing and door slamming. My children were literally up all night. So as you can imagine our next day was a nightmare.

Angel_FOM, Front Office Manager at Best Western Westgate Inn, responded to this review
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally. Warm Regards, Angel C. Front Office Manager Best Western Westgate Inn

"A Little Hard to Get To"

4
10/09/2017

For the money, this is really a good hotel. But it's a bit difficult to get to, if you don't approach it from the right direction. And getting out is not much easier. You cannot make a left turn into the hotel or out of it! Our room was very clean, including the floors, and the bed was comfortable. We stayed for two nights and it was just as clean the second night as the first. The most outstanding feature was the shower. Good pressure and, when you get it adjusted just right, you won't want to get out. Negative is that the shower curtain was a bit hard to keep closed. I was concerned when we first walked in because of the very small vanity I saw outside the bathroom door. Turned out there was another, larger one inside the bathroom. The smaller one was good for the coffee maker. One side of the bed was pushed up against a pillar-like corner (just the head of the bed) and had no nightstand. There was no HD signal for the TV and the picture was stretched. There was a connecting room and I was a bit concerned, but I heard no noise from the other room. The hotel provided two luggage stands, rather than one. Breakfast was mostly average, but I'd say the pastries were better than average.

"Great service, great price and great beds"

5
06/09/2017

For the right price you get a good night sleep, great breakfast and great service. Nothing was a bother and they did everything to make your visit one that you will want to make sure that you return when in York

"Comfortable, Clean, Great Service"

4
06/09/2017

No complaints. Good location, efficient check in and check out, room was clean and up-to-date/in good repair, complimentary breakfast was decent and items were well-stocked. Good overall value for the money spent.

"Our stay at teh Best Western Hotel, York PA"

4
03/09/2017

good overnight stay. Error in bill corrected. Angel took care of us and we enjoyed the stay and the breakfast. Breakfast personnel made sure the food was hot and refilled as needed. Our bed was quite comfartable and the a/c worked great. We will stay at Best Western again.

"Convenience, good night's rest"

3
29/08/2017

We've tried most of the hotels in York over the years, and this one is in the top thirty percent. It seems to have had relatively recent renovations and is set back far enough from busy Hwy 30 that there is no road noise. It is also within walking distance of several restaurants, especially Masa Sushi (a favorite of ours). It's not a modern hotel, but it gets the job done and then a bit more. The hallways are very long and impersonal feeling, but the desk staff are extremely pleasant and also effective. Our room was a good size, and we liked the double sinks and comfortable, albeit soft, bed. Housekeeping is adequate but not inspired. Microwave, mini-fridge, WiFi and buffet breakfast are included. Breakfast is of the typical sort: waffles, scrambled eggs, cereal. Parking can accommodate oversize or towing vehicles (although access back onto Hwy 30 is a bit convoluted). No pets.

"Good stop off hotel."

4
27/08/2017

For us, this was a good place to stop off for an overnight stay. The location was ideal and the room was clean with a comfortable bed. The staff was friendly and courteous. We will definitely stay here again.

"two night stay"

3
26/08/2017

average. Did not have wake up call, and registering took 45 minutes. Other then that the rooms were clean, the location no to back to get in and out of location. The staff was good. having the restaurant next door is differently a plus, especially after a long ride on a Harley.

"A top choice to stay in York, Pa"

5
09/08/2017

I stayed at this hotel for 1 night and it should have been more. My wife and I previously stayed in Lancaster for a few nights. We came to this hotel because the previous hotel's rates were going up $60. This hotel allowed us to visit Gettysburg and still be fairly close to the airport in Harrisburg within an hour at least. This hotel looks like it was remodeled. It sits a block off a major highway that was very busy both times we came through but the noise level of the traffic is barely heard at all. Check in was very simple. The entrance is a little off. Most hotels the entrance is usually in the middle of the building. This one is at the end and there is also another entrance on the other end. If your room is at the other end it makes for a long walk so if you want exercise those rooms would be no issue. If you don't want that long walk back to the main entrance then look for a room closer to the main entrance. That is what we did and they gave us a room on the 2nd floor. Breakfast was great. It is a hot breakfast buffet. This is one of the top things we look for in a hotel. If it doesn't have a breakfast then we are not staying. It helps not to have to go out somewhere and get something to eat. There is a Quaker steak and lube eatery next door. Go there and get 10% off your order. Just let the waitress know. What amazes me is how low the price was. I think our total was $104 and this was a Thursday night in late July. There is a mall within a few blocks away from the hotel. We never went. I would consider staying here again if we come back to York or have a need to stay in York while visiting another town so long as the price remains as it was when we stayed.

Angel_FOM, Front Office Manager at Best Western Westgate Inn, responded to this review
Dear LAKFL, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Warm Regards, Angel c. Front Office Manager Best Western Westgate Inn

"A great value for the money"

4
09/08/2017

Considering this was one of the cheaper rooms in York, I was really satisfied with stay. Surprisingly so. From the outside the hotel doesn't look like much, but it's really nice inside! The room quality was just as high or higher than the higher-priced chains. I had issues with a noisy neighbor - I'm not sure if it's because the adjoining room door isn't sealed, or if the guy was just REALLY loud. I put a few pillows in the crack and it was much better. The 3rd floor hallway had strange food smells that weren't all that pleasant, but I assume that is from long-time residents that reside there. I didn't complain about the noisy neighbor or the smells - I assume they would have helped fix the issues if I did. The staff I met were very friendly and helpful.

Angel_FOM, Front Office Manager at Best Western Westgate Inn, responded to this review
Dear Heather H, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us!I hope your next stay is just around the corner. Call us if there is anything we can help you with. Warm Regards, Angel c. Front Office Manager Best Western Westgate Inn

"great place"

4
31/07/2017

this was a nice hotel. We were traveling on our bikes and it was pouring down rain. They let us park our bikes in front and under a cover. So our bikes didn't get wet and they kept an eye on them all night. Quaker State restaurant is awesome place to eat dinner.

Angel_FOM, Front Office Manager at Best Western Westgate Inn, responded to this review
Dear Traveler, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. Enjoy the rest of summer! Warm Regards, Angel C. Front Office Manager Best Western Westgate Inn

"Stay at Best Western Westgate Inn"

5
28/07/2017

Hotel was clean and in a good location. Our stay was short, but very pleasant. Hotel was very quiet. Staff was courteous and friendly. Breakfast was normal Best Western fare with scrambled and hard boil eggs, sausage patties, toast, waffles, and pastries. My only complaint was the layout of the building. Very long hallways, and only one main entrance. This would not keep me from staying again.

Angel_FOM, Front Office Manager at Best Western Westgate Inn, responded to this review
Dear Guest, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Have a great summer! Warm regards, Angel C. Front Office Manager Best Western Westgate Inn

"Great Stay would highly reccomend"

4
28/07/2017

Terrific stay. Last minute trip. Room was great. Extremely satisfied. Turning in and out of parking lot can be a hassle. Lack of sign of hotel. easier entrance. Great Stay. recommend to anyone. Great looking lobby.

Angel_FOM, Front Office Manager at Best Western Westgate Inn, responded to this review
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us!I hope your next stay is just around the corner. Call us if there is anything we can help you with. Warm Regards Angel C Front Office Manager Best Western Westgate Inn

"Do not stay here. Very rude staff"

1
27/07/2017

Staff starts banging on your door before check out time to ask if you are extending your stay. This is nothing special if a hotel but with rude and inconsiderate staff this is a place to avoid. Front desk acted like this is a chronic problem. If you stay do so knowing you will have to deal with rude people.

Angel_FOM, Front Office Manager at Best Western Westgate Inn, responded to this review
Dear Lonnie, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Your comments are essential to educating our staff about good and bad service. I will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Have a great summer! Warm Regards, Angel C Front Office Manager Best Western Westgate Inn

"Nice hotel"

4
24/07/2017

Good place to stay as it is located close to Hershey, Pennsylvania and Baltimore, Maryland. I love their continental breakfast and newspaper. Best Western even gave me a 10% off coupon to use at the restaurant next door.

Angel_FOM, Front Office Manager at Best Western Westgate Inn, responded to this review
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us!I hope your next stay is just around the corner. Call us if there is anything we can help you with. Warm Regards, Angel C Front Office Manager Best Western Westgate Inn

"good hotel for price"

4
24/07/2017

rooms were clean breakfast choice good lots of variety eggs everyday restaurants and shopping nearby able to sleep thru the night without any noise in area price was very good for York, I would stay there again

"The BEST Best Western We've Ever Stayed At"

5
20/07/2017

OMG, the best....Best Western is the Westgate Inn Best Western in York, Pennsylvania. Conveniently located on Hwy 30 about 25 minutes from Lancaster (Amish Country), 20 minutes from Hanover (Pretzel & Chip Capital of USA), 40 minutes from Hershey (Chocolate World of USA), 30 minutes from Gettysburg (Most famous Civil War Battlefield & Lincoln Address), 60 minutes to Baltimore. Most comfortable bed we've ever slept on. The nicest Night staff ever, great, friendly breakfast service area. Clean, quiet, safe hotel. Located near shopping, restaurants (24 Hour Cafe a must), Harley Davidson Factory & Tour only five (5) minutes away. Free HOT breakfast included (eggs, sausage, waffles, oatmeal, cereal, muffins, bagels, toast, juices, coffee, hot chocolate, hot teas, yogurt, and fruits. Highly recommend this location. You will save $75 - $100 per night as compared to Lancaster.

"Nice Best Western / GREAT Breakfast !"

5
14/07/2017

Nice Lobby with TV, couch, tables/chairs, and Friendly staff. Room had 2 beds, w/micro, fridge, and flat TV. Also, had nice bathroom with Tub/shower and anti-slip pad installed ( No slipping here). Extra powder sink. Washer/Dryer on 2nd flr. Nice quality variety for breakfast, which was a plus. I really enjoyed the stay !

Meg S, General Manager at Best Western Westgate Inn, responded to this review
Dear Donald, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us!I hope your next stay is just around the corner. Call us if there is anything we can help you with. Hope you have a great summer! Sincerely, Meg Shah General Manager Best Western Westgate Inn

"Quality and Value @ BW York PA"

4
09/07/2017

Good hotel with breakfast bar helped make my 5 day stay in the area enjoyable. Spacious and clean room had a comfortable bed and all amenities functioned properly. Value for the price was good. Access to the hotel from the local highway was easy. Leaving the Hotel was like a maze since the local roads had cement barriers that stop easy return and required a circuitous back roads route to return to the highway (very strange).

Meg S, General Manager at Best Western Westgate Inn, responded to this review
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay, the roadways around here can be frustrating, but our front desk staff is always ready to help make it easier. We wish you a great summer. We hope to see you again soon. Sincerely, Meg Shah General Manager Best Western Westgate Inn

"50/50"

1
08/07/2017

Check-in person & evening staff were amazing. Breakfast ladies are a real treat. The cleaning staff and check-out staff are rude, incompetent, and communicate poorly. The place is basically nice for the price, but once the 'A' team is not available, service drops off tremendously.

Meg S, General Manager at Best Western Westgate Inn, responded to this review
Dear Valued Guest, Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation. Sincerely, Meg Shah General Manager Best Western Westgate Inn

"Over all stay"

4
07/07/2017

The room was nice. The motel had a very good selection for breakfast instead of just bagels & coffee. Enjoyed the eggs and sausage. Staff was friendly & courteous. No problem with room except it seemed to take a while for the air conditioner to cool the room down.

Meg S, General Manager at Best Western Westgate Inn, responded to this review
Dear valued guest, Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.We wish you a safe summer. Sincerely, Meg Shah General Manager Best Western Westgate Inn

"One night stay to visit Lancaster"

3
06/07/2017

We stayed at this hotel one night, to visit Lancaster and the Amish. A bit far from Lancaster (40 minutes), but it was the cheapest we found on Priceline. We had a room with a queen bed and a hide a bed sofa. The room was clean, but there was a cleaning products odor in the room There is no pool or restaurant in this hotel, but there is a Quaker Steak and Lube next to the hotel. The free breakast was great, with scrambled eggs and sausages. This hotel was a bit too pricey for what we had, but it was correct.

Meg S, General Manager at Best Western Westgate Inn, responded to this review
Dear Traveler. Thank you for your review and for choosing our hotel. I am pleased that you had a good stay overall. However, I apologize for the inconvenience that you experienced during your stay with the smell of our cleaning products. Despite this, we hope to be able to welcome you back on a return visit to York county. Sincerely, Meg Shah General Manager Best Western Westgate Inn

"So So!"

3
05/07/2017

There are many alternative hotels/motels in the area. I think if we stay in this York again I will do a better job looking into other opportunities for me and my friends. Security was my biggest issue. Last year I reported a breach in a security door that didn't close properly and a year later they are still broke leaving the guests at risk.

Meg S, General Manager at Best Western Westgate Inn, responded to this review
Dear Ronald, I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally. We were aware of the side doors and have had new ones on order for the end phase of renovations that we have been doing, which should be here soon. In the meantime the issue has been corrected. Sincerely, Meg Shah General Manager Best Western Westgate Inn

"Nice, less expensive hotel for a brief stay"

4
05/07/2017

We stayed here on our way back from NY. It was less expensive than some others in the area, and it was booked late in the afternoon from my phone. Nice, Clean, well kept overall, friendly staff, close to restaurants, no pool, but a good breakfast with a good variety of choices and large dining area.

"Great Place to Stay"

5
04/07/2017

Excellent place to stay if going to Gettysburg, just a short drive away. Room was very clean, looks like the hotel was recently remodeled. Will stay there again if we vacation that way! Didn't really have much interaction with staff, just check in and out, but still very friendly!

"Ok but no poil or hot tub"

1
02/07/2017

There is no indoor or outdoor pool and no hot tub either. The weight room is small . The beds were really nice. The breakfast was very nice.and the workers were nice also. The room was clean. Just no pools or hot tub.

Meg S, General Manager at Best Western Westgate Inn, responded to this review
Dear valued guest, Your business is very important to us and we value your feedback. We are interested to know where you saw the description that said we had a pool and hot tub so we can correct that error. I do hope you have a great summer. We hope you will come back and see us again soon. Sincerely, Meg Shah General Manager Best Western Westgate Inn

"Great stay"

5
26/06/2017

I don't know who the front desk staff were but the morning shift were very helpful! We ended up needing to extend our stay for another night because Harrisburg hotels were completely booked (where we were going to stay the second night). The front desk staff looked for any cancelations to extend our stay for us, because they too were booked for Saturday night! They were able to squeeze us in under the canceled reservation! When we first got to the hotel, the door of the tv stand completely fell of the hinges when we opened it to access the fridge, also there was a slight hole in the wall the size of a quarter. However, we noted the issues right away to the FD and the staff was quick to fix the door and make note that we didn't cause the damage to the wall. The breakfast wasn't great, the second morning we went out to breakfast.

Meg S, General Manager at Best Western Westgate Inn, responded to this review
Dear Samantha, I am thrilled you enjoyed your stay with us and that the staff was able to make it work out that you could stay the extra day you needed. We hope to welcome you back again, should your travels bring you back to the area. Sincerely, Meg Shah General Manager Best Western Westgate Inn

"Great option for local sight seeing!"

4
26/06/2017

This is a clean, efficient, bright hotel which is a great value if in the area either for sight seeing or for the college in town! We were looking for an affordable, but nice option in the area for a weekend, and this Best Western was perfect. Plus they have a nice breakfast buffet - so no having to find a spot for breakfast first thing in the morning.

Meg S, General Manager at Best Western Westgate Inn, responded to this review
Dear Sandra, I am glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to the hotel in the near future. Have a great summer! Sincerely, Meg Shah General Manager Best Western Westgate Inn

"Stay in York"

4
26/06/2017

We visited BW in York as a Harley Chapter from Ohio. The Staff was excellent, went out of there way to make sure our bikes got parked under the entryway to keep them dry during a storm. Rooms were clean and the Breakfast had a wonderful selection.

Meg S, General Manager at Best Western Westgate Inn, responded to this review
Dear Guest, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let them know that they made an impact during your stay. We hope to welcome you back to the hotel soon. Have a great summer! Sincerely, Meg Shah General Manager Best Western Westgate Inn

"Rude Staff, Dirty Hotel STAY AWAY!"

1
26/06/2017

Hotel lobby, hallways and room had a very strong, unpleasant odor. When I mentioned it to the staff, they noted that someone had spilled Syrup in the waffle machine. This was not syrup. It was a combination of chemical, fried food and burnt hair. It was horrible. Upon check out, I was greeted with a bill for $66 that none of the staff, including the hotel manager, could explain. I was also informed that the points I had used upon booking were no longer valid and that I would be charged full price for both nights. When I tried to dispute the charge, the hotel manager became very combative and basically told me that I had no choice but to pay it. (She also never did explain what the original charge of $66 was for). Bottom line, STAY AWAY from this hotel!! There is a really nice La Quinta right next door. There is also a Wyndham by Windgate which is lovely, I've stayed there many times.

"York Best Western"

4
23/06/2017

I stayed at the Best Western in York,Pa for a conference and the service staff was lacking basic greeting skills. The front desk at times had problems understanding English.The breakfast was good. The young lady who works the breakfast is helpful and has a good grasp of English.

Meg S, General Manager at Best Western Westgate Inn, responded to this review
Dear Kathy, Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation. Sincerely, Meg Shah General Manager Best Western Westgate Inn

"Four Days and No Complaints"

4
17/06/2017

Stayed here for an event in York. Four day stay. Room was clean and spacious, shower was hot, and the breakfast was adequate. Quick, friendly check in and the location is in a safe area and walking distance to several restaurants. I would stay here again when in York.

"Best Western Quality"

5
17/06/2017

Alway has very friendly and accommodating staff. Good breakfast setup, reasonable prices with additional discounts. Rooms are clean and amenities supplied for guests. Guest laundry rooms are provided as well.

"Friendly staff and great lounge area"

5
14/06/2017

Three ladies on Motorcycles arrived to The Best Western and was greeted by your friendly and warm staff. They recommended dinner at Quaker Steak and informed us of the discount associated with the hotel, Bonus!! The hotel room was clean and had pleasant decor. The lobby area was very comfortable and was a perfect place to pass the time away. Breakfast was also inviting. Hotel staff went over and over, after the rain passed, they offer us towels to wipe down out bikes. A gesture that will not be forgotten. Thank you!

"BW York PA"

4
08/06/2017

We were looking for hotel in York area with guest laundry, and found this BW. While it is an older building it has been renovated and everything was fresh. The staff was friendly, courteous and efficient. The room was clean and spacious with sofa/sitting area, refrigerator and microwave. It was next door to a restaurant and others within walking distance.

Meg S, General Manager at Best Western Westgate Inn, responded to this review
Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. Sincerely, Meg Shah General Manager

"Reason for lower rating"

3
23/05/2017

No privacy and rooms was nonsmoking, but smelled like smoke. Someone knocked on our door at 8:30 and opened the door! Quite disturbing! The remote was not functioning properly. The air conditioner kept my husband awake due noise.

Meg S, General Manager at Best Western Westgate Inn, responded to this review
Dear Ruth, Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned department supervisors and they have done a review with the staff involved. Despite this, we hope to be able to welcome you back on a return visit to York, PA. Sincerely, Meg Shah

"Don't try to sleep here"

2
23/05/2017

Beds were so terrible I think sleeping on the floor would have been more comfortable. Both my husband and i woke up with back pain and thats never usually an issue for us. Definitely takes down the level of enthusiasm you leave the hotel with to start your fun. Room smelled like someone just smoked a cigarette in there before we walked in even though its a nonsmoking room. Hallway smelled like food cooking, old musty carpet, smoke and heavy perfume EVERY SINGLE TIME we went opened the door.

Meg S, General Manager at Best Western Westgate Inn, responded to this review
Dear Melody, Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We hope you will give us the chance to give you the 5 star experience you expect. Sincerely, Meg Shah General Manager Best Western Westgate Inn

"Clean, Good Location, Nice!!"

5
19/05/2017

We were in town for a long weekend for baseball. The hotel had a very reasonable price. The hallways were clean and looked fairly freshly painted and carpeted. They were dark in color though. The room was very nice and spacious. The only complaint here is that we had a east facing room and you could not close the curtains, only the shear. So, when the sun came up, we were awake. Breakfast was your standard hotel breakfast, but no complaints and saved money. Wi Fi worked fine. Would stay again.

Meg S, General Manager at Best Western Westgate Inn, responded to this review
Dear Art C., Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. We are actively trying to find a solution to our curtains as the third set of curtains are often overlooked because they are behind the sheers. Sincerely, Meg Shah General Manager Best Western Westgate Inn

"Two-Night Stay"

4
18/05/2017

Clean, well kept, no problem check-in and check-out. Decent breakfast buffet. Staff, especially the front desk at check-in and later, when we reported problem getting HBO to work, which did not happen throughout the stay. The lady at the front desk explained the problem was with their cable provider (Comcast), but responded professionally and courteously by discounting the room. Rooms were clean, quiet air conditioning!!!! and maintained well.

Meg S, General Manager at Best Western Westgate Inn, responded to this review
Dear Oldlonghair, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our cable TV service had issues and didn't meet your expectations. I am very happy to hear that Angel met your expectations of a Guest Service Representative with how she handled the situation. Thank you and look forward to seeing you soon. Sincerely, Meg Shah General Manager Best Western Westgate Inn

"Best Hotel!"

5
15/05/2017

We had to have our house renovated and we were so lucky to find this hotel! This is a very clean and we'll kept hotel. We were so happy with the staff. They treated us like royalty! We enjoyed the breakfast every morning with coffee. They even offer room service and a discount at the restaurant Quaker Steak & Lube next door! We even had to stay for a few extra days and Nina was more than happy to accommodate us. We enjoyed our stay!

Meg S, General Manager at Best Western Westgate Inn, responded to this review
Dear glassgypsy, Thank you for the wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Sincerely, Meg Shah General Manager Best Western Westgate Inn

"Clean and Great location"

4
15/05/2017

Booked this hotel for a sports function. The hotel was easy to check in and out. Clean and the bed was pretty comfortable. Many selections for breakfast but not the tastiest. Overall it severed its purpose.

Meg S, General Manager at Best Western Westgate Inn, responded to this review
Dear Ashley, I am glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to the hotel in the near future. Sincerely, Meg Shah General Manager Best Western Westgate Inn

"Old but Clean nice affordable - if you need wifi-not for you place"

3
06/05/2017

Old but Clean nice affordable - conveniently located. Business/leisure trip - could not make wifi work. Management moved me to three different rooms--very accommodating but signal just not there. if you need to work and need wifi- third floor is not for you. Finally I ended up in room 112 where signal was strong enough for IR to work with me. I had to call 800 number for the internet service. it took 24 hours and about 4 hours on the phone with different people to make this work. Last IT person gave me a different phone number to call for future references (gave the number to front desk). The connection worked long enough for me to do what needed to be done. Positive: very nice personnel, good breakfast, clean rooms I would like to recognize Jeffrey D, the maintenance Supervisor who went out of his way to help me with connectivity issues and later checked on me again to make sure I was OK. Great job Jeffrey - Best Western needs to hire more employees like this. The GM - (Meg) very nice showed up about 11 and tried to help as well.

Meg S, General Manager at Best Western Westgate Inn, responded to this review
Dear Rox202014, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our WiFi service didn't meet your expectations. This critical feedback will be used to look at our WiFi configuration. We will let our staff know that they had a positive impact on your stay. Thank you and look forward to seeing you soon Sincerely, Meg Shah General Manager Best Western Westgate Inn

"Nice hotel."

4
04/05/2017

Room was nice; services good. Breakfast was complete. Ice maker was working. Hotel was newly renovated. Good location. coffee maker in room. Handicap room had only just a small double bed. A queen bed would be great.

Meg S, General Manager at Best Western Westgate Inn, responded to this review
Thank you for your review. I am very happy that the staff was welcoming and accommodating and that you enjoyed our property. However, I am sorry to hear that you were not satisfied with the size of the bed in the ADA room. This has been communicated to the concerned staff and we will review it. We look forward to welcoming you back soon. Sincerely, Meg Shah General Manager Best Western Westgate Inn

"Traveling with family for a baby shower in York "

5
03/05/2017

This hotel was perfect. The room was clean and very comfortable. The staff was very helpful and attentive. It is located near everything from restaurants to theaters. I highly recommend and would definitely stay here again. Cindy Gaither

Meg S, General Manager at Best Western Westgate Inn, responded to this review
Dear Ms. Gaither, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Sincerely, Meg Shah General Manager Best Western Westgate Inn

"Great Stay up until we found someones Dirty Underwear behind the Sofa"

4
02/05/2017

We had a stop over night in York PA on our way down to visit friends in Raleigh NC Room was fantastic and we thought clean. we were out for dinner and such came back to the room to go to bed as we had a early morning the next morning when we closed the curtains that's when we saw someone's dirty underwear beside the sofa, as it was late we and we were tired we didn't complain. Next morning got up and had breakfast, the breakfast was good had all the important stuff and enjoyable. when we checked out my wife mentioned our interesting find and showed the lady working the desk a picture, she said we should've complained, my wife explained that we were low maintenance and it was really late and we didn't want to up and move rooms at midnight. she did get an apology but that was it seemed like maybe something else could've been done for our inconvenience but nope that was it. My wife travels a ton for work and she is a diamond elite member of BW she wasn't too impressed, she hasn't called BW Head office to say anything but we were a bit sad when left that something could've been done at the hotel level that she will have to take it up with corporate now instead. But we did enjoy the rest of our vacation and our stop in Grove City BW on the way home review coming!

Meg S, General Manager at Best Western Westgate Inn, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to York, PA. Sincerely, Meg Shah General Manager Best Western Westgate Inn

"Great Hotel"

5
24/04/2017

I was impressed with this Hotel. It was very clean. This was the 1st time that I was able to sleep through the night. The bed was so comfortable. The staff was great. The staff was informative and helpful. The price was great. The area had multiple restaurants and stores that were walking distance. Friendly atmosphere.

Meg S, General Manager at Best Western Westgate Inn, responded to this review
Dear Leslie, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to seeing you again if your travels bring you back to the York area. Sincerely, Meg Shah General Manager Best Western Westgate Inn

"Good Stay at Best Western Westgate York"

4
23/04/2017

I had an overall good stay here. The motel has been recently updated....I found the room to be large, comfortable, and it met my needs. It had a fridge and microwave, which came in handy. Free breakfast met my needs. Temp. was a bit difficult to control in the room, as I needed just a little heat at night, but blower is strong even at low levels, so getting just a bit of intermittent heat to hold temp. is hard with the units that they have; It's tough for me because I am both asthmatic and a heart patient, so air quality/temp. are a big deal for me. Still, it's a decent place to stay.

Meg S, General Manager at BEST WESTERN Westgate Inn, responded to this review
Dear Bob984, Thank you for taking your time to leave feedback for us about your recent stay. I am pleased to hear that you enjoyed the recent renovations. I look forward to welcoming you back again soon. Sincerely, Meg Shah General Manager Best Western Westgate Inn

"I though it was good"

4
20/04/2017

I liked it!!!!!!!!!!!!!! But I couldn't understand the person at the desk. I'm sorry and it took and hour to figure out where we were staying. We only used one bed and I guess she thought we were not married or anything

Meg S, General Manager at BEST WESTERN Westgate Inn, responded to this review
Dear Amber H, Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay with communication difficulties. We hope to see you again soon. Sincerely, Meg Shah General Manager Best Western Westgate Inn

"Nice Stay for the Price"

4
17/04/2017

Stayed here overnight with family while visiting Colleges with one of my children. Hotel was very accessible and right off of Route 30. Rate was great and they accept AAA. A wonderful Diner was across the street as well as Olive Garden, not to mention a great burger/wings place attached to hotel (you get 10% off as a hotel guest. Room very spacious and clean. Wifi worked great.

Meg S, General Manager at BEST WESTERN Westgate Inn, responded to this review
Dear cwhite8181, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us!I hope your next stay is just around the corner. Call us if there is anything we can help you with. Sincerely, Meg Shah General Manager Best Western Westgate Inn

"Excellent Value"

5
17/04/2017

Hotel was clean and comfortable. Rooms were immaculate, beds extremely comfortable! The breakfast was absolutely wonderful. Altogether, a terrific value! We will definitely be staying again and again. Please do not change a thing!

Meg S, General Manager at BEST WESTERN Westgate Inn, responded to this review
Dear H416WKrobinr, Thank you for your positive comments. I am so glad to hear that you enjoyedyour stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Sincerely, Meg Shah General Manager Best Western Westgate Inn

"Eh...."

3
29/03/2017

Let me begin by saying the staff could not be nicer. They were very efficient and helpful. The outside needs some renovations. The inside lobby has been redone. The elevator is a little scary. (Only rode it once then I stuck with the stairs). The sheets and beds were fine but the bathroom was really old. It had 2 sinks but one of them was by the bathroom door so when someone would come out of the bathroom the door would hit the person as the very small sink right outside the bathroom. Also, GPS is complicated getting you out....basically had to make an illegal u turn every time we needed to get out.

Meg S, General Manager at BEST WESTERN Westgate Inn, responded to this review
Dear Stefanie, Thank you for taking the time to leave your feedback for us. We do apologise for the issues you experienced while here with us. The sink outside the bathroom is usually a plus for guests as one can be in using the bathroom and other guests in the room can still wash hands, do make up, what have you without bothering the one in the bathroom. Next time you are in the area ask the desk and they can give you a much safer and easier way to get out to the area attractions. We hope to see you again soon. Meg Shah General Manager Best Western Westgate Inn

"Excellent service. Great place to stay."

5
27/03/2017

Great hotel, well priced, very clean! Staff was very helpful and friendly. Manager went out of her way to accommodate our reservation needs. Could not be happier with the service we received. Stayed here four nights and everything was great.

Meg S, General Manager at BEST WESTERN Westgate Inn, responded to this review
Dear U388CLcharlesr, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Sincerley, Meg Shah General Manager Best Western Westgate Inn

"nothing special"

3
26/03/2017

clean sheets, nothing really outstanding about this hotel. one out of the three desk clerks I dealt with were friendly. housekeeper (a man) walked into the room without knocking, while my wife was in the room alone.

Meg S, General Manager at BEST WESTERN Westgate Inn, responded to this review
Dear Rudy C., Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. We do hope you give us another chance as we will definitely improve our services. Please do not hesitiate to call the hotel and speak with me if I can be of any further assistance. Meg Shah General Manager Best Western Westgate Inn

"Best Western York - Great!"

5
14/03/2017

Excellent value, staff was amazing! Made sure everything went smoothly, that our every requirement & need was met. Meg was wonderful to work with! She was professional, organized & went out of her way to insure that our experience was fantastic. Cannot say enough nice things about her.

Meg S, General Manager at BEST WESTERN Westgate Inn, responded to this review
Dear Stasia125, Thank you for taking the time to review your stay with us. I am very happy tohear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. Sincerely, Megah Shah General Manager Best Western Westgate Inn

"Very Nice & Convenient"

4
13/03/2017

The outside of the hotel is deceiving. Very nice & clean. Also, Very helpful stall and very friendly. Would stay at this location again location is very convenient. The breakfast was good and the shower in our room was fantastic. Overall good experience... Thank you.

Meg S, General Manager at BEST WESTERN Westgate Inn, responded to this review
Dear Theresa, Thank you for taking your time to review our hotel. We are thrilled to hear how you enjoyed your stay and I will be sure to share with the staff the awesome feedback on them. We hope to see you again soon. Sincerely, Megah Shah General Manager Best Western Westgate Inn

"Yuck!"

2
26/11/2016

A poor motel as drapes were torn, no wifi and a crying baby in the room next to mine. Connecting door allowed a lot of noise to mess up my stay. Breakfast on the last day was dismal with no hot food. Thanksgiving day breakfast was excellent! I'll try another motel if I am ever in York again.

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
We are truly sorry for any inconveniences you experienced while staying with us here at the Best Western. We have taken all comments into consideration and addressed the issues. We are sorry breakfast was not up to par but we did have hot food out around 7:30am. We have fixed the Wifi and thank you for bringing it to our attention so the issue could be addressed. We do hope you will allow us a second chance in the future if you return to York. We are a work in progress as we are finishing up the final steps to a full renovation. Thank you again for your input and Happy Holidays!! Sincerely, Amanda Sweeney Assistant General Manager

"Wine Trip"

4
22/11/2016

We were happy to find a decently priced hotel for stay during the Wine Trail experience. It was nice to have somewhere to relax after a long day. We were greeted by a wonderful staff and had special gifts in our room when we entered. Thank you for the wine and chocolates.

"Ok"

3
15/11/2016

Our room was very clean but the hallways and common areas the carpet was torn and coming up. The breakfast was about what you would expect nothing spectacular. On the plus side it was quite and not vey crowded there are plenty of restaurants around.

"Fine Stay"

3
31/10/2016

My stay at this Best Western was fine. The room was clean and the bed was comfortable. However, I was staying in the first room closest to the lobby on the 1st floor and I could hear everything going on in the lobby (especially guests walking to and eating at breakfast). Additionally, I was woken up in the morning by a stranger coming into my room. Between the noise and someone entering my room, I was not able to sleep much in the morning.

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
Rebecca, We are sorry for any inconveniences you have encountered while you stayed at the Best Western. We have taken all comments into consideration and addressed all departments where necessary. We do hope in the future you will stay with us again!!! Thank you, Amanda Assistant General Manager

"york TRAIN MEET"

4
28/10/2016

we stay here twice a year for 4 or 5 days, as vendors at the TCA York train meet. We have been staying here for about 10 years. Its the closes hotel to the show. Breakfast is very good, rooms are nice, clean. Jeff maint. guy is really great. This last trip we had rm. 114, the phone did not work, told front desk they did nothing about it. we had no wakeup call. Had to have my son call us from NJ to wake us up. Shower pressure was not good it had a good pattern but no pressure like we had last trip. Missing from the room was table and or chairs that we usually have. TV CC did not stay on. Jeff got us another one that worked but we had to program it everytime we put the tv on. We always enjoyed staying at the hotel, but now they are raising the rates for TCA week to include Monday & Tue. also raising the daily rate. As a vendor it will hurt us financially. we did book for 3 days next show instead of 5 days. We will most likely look for another place to stay after that. We have been coming to the York show 22 years.

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
We are sorry for any inconveniences you experienced during your stay with us at the Best Western. We are currently under room renovations and do apologize for your experience. We have taken all comments and delivered them to the necessary departments to fix the issues. We do hope to see you in the future and allows us to make your next stay wonderful. Again, we are sorry for any inconveniences and take care!!

"Don't stay here"

1
24/10/2016

This place is filthy. I killed 4 bugs in the first ½ hour. It is outdated and is a $50 a night room, AT BEST. The internet signal was not strong enough for me to use from the room. I had to go to the lobby to use. I told them that I could not stay there and they told me that there would be no charge. They charged me $89.90 for this hell hole. I suspect it is because I did not “cancel” the reservation in time.

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
The Best Western is sorry to hear your experience was less than expected. We are renovating the hotel and do apologize for your experience. We have taken all comments into consideration to deliver to the proper parties and fix any issues necessary. We do hope you will allow us a second chance in the future. Thank you and again we are sorry for your unhappy stay with us here at the Best Western.

"Third time here, not the charm"

3
19/10/2016

i was very disappointed with my stay here this time, although not with the night clerk-she was fabulous. I was so tired, having driven up from Greensboro, NC that day, the problems started when I got to my room. I took off my shoes first thing, my feet were dying. I reached for a tissue out o the wall dispenser and the entire dispenser fell out of the wall. Then I went into the bathroom and noticed how tight it was, basically no room around the toilet. In the room, the refrigerator was making an annoying ticking sound, we had to keep the tv on all night to sleep. The sounds from the other rooms and the parking lot were particularly loud. All I wanted to do was eat and sleep, in a comfortable room. I was so disappointed. This was my third time at this location and even though I had booked ahead, and used my Best Western card, it seemed I was given no consideration. I wasn't looking for special consideration, only human consideration. I come to York about once a year to come to a destination bookstore. I will probably not come back to this location, I deserve better.

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
We are extremely sorry for the experience you encountered and have taken all comments to fix any issues described. We are under construction, a work in progress, and do hope you will allow us one more chance in the future to make your stay fabulous once have finished renovations. Again, we are terribly sorry for your experiences!!!

"Nice room."

4
19/10/2016

Stayed for last 2 nights of our road trip for last minute shopping etc. Good location and easy to find. Rooms were large, comfortable with fridges etc. Hallways could do with updating but no problems at all and breakfast was on until a reasonable 10.00am.

"BIKE TRIP TO YORK PA. HARLEY DAVIDSON OPERATIONS PLANT"

4
13/10/2016

Very nice rooms since they have been remodeled, cleaned every day with fresh towels. Rooms have mini frig, coffee maker, micro wave and a nice big screen tv. Free self serve breakfest enough to get you started in the morning until lunch time. Hotel help was very good and very polite. If ever in the area again we will definantly stay there.

"Big disappointment."

3
06/10/2016

Room was clean, but sparse. Bed was very uncomfortable. Telephone did not work. Breakfast was barely adequate. Did not come up to BW standards. Would not recommend this motel. It just doesn't compare with other BW's we have stayed at both in the US and in Europe.

"Great stay"

5
05/10/2016

This Great Western motel, just a few miles off I-83 in York, PA, is reasonably priced and clean. A restaurant next door is fun and convenient. Every piece of equipment in the tiny Fitness Center is in good working order. The rooms are quiet and the beds are comfortable. Can't beat the price.

"Hot breakfast, cranky internet, pleasant staff"

5
22/09/2016

Most hotels do not offer a hot breakfast. i only ate the eggs but i did enjoy the taste. Working nights, during the day while I am awake, I want to get on my laptop which at times was not possible. they need to have a stronger signal coming to that hotel.

"Great stay"

5
19/09/2016

We enjoyed our stay even though it was for only 1 night. Room was very clean and neat. Staff were professional and helpful. We were able to reserve a 1st floor room for my disabled husband even on a "last minute" reservation. Bathroom was very clean and both queen beds were comfortable. We would recommend staying there and would ourselves stay there again.

"Don't plan on a good breakfast"

4
06/09/2016

The service was great. The room was very clean. The staff was helpful. The breakfast was not the best. There was one person working and she could not keep up with the amount of people that there were.

Meg S, Assistant Manager at BEST WESTERN Westgate Inn, responded to this review
Meredith Z, Hello!! Thank you so much for your insightful review. We are so glad to hear that you found our hotel to be clean and convenient. We are so sorry that you did not enjoy our complimentary breakfast. We hope you were able to check out a few of the wonderful restaurants we have nearby. Safe travels and we hope to see you back again soon!

"Needs a refurb"

3
30/08/2016

Despite being in a great location adjacent to a great bar, this property is getting tired. I last stayed here in 2016 and stayed here 1 August this year. Rooms smelt musty and of cigarette smoke. The staff on front desk didn't appear interested in resolving. As a Best Western Diamond member I expected better. Sadly I won't be staying here again.

Meg S, Assistant Manager at BEST WESTERN Westgate Inn, responded to this review
Thank you for taking the time to submit a trip Advisor review. Allow me to apologize for the front desk agent being so inconsiderate. I truly empathize with you and can guarantee that this will not happen again. We are currently under renovation. Again, thank you for your time and valuable feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 717-767-6931. Sincerely, Janieka Johnson Assistant Manager

"Adequate"

3
28/08/2016

Stayed here for three nights while visiting Gettysburg. It was the closest we could get for a decent price. First room selected had really bad mattresses and we switched to another first floor room down the hall. Breakfast had a decent selection. We were a little taken aback one afternoon when we came back as the place was swarming with police and a coroner's rep was working on a lap top. Was told there was an elderly woman who died, but overheard one of the cops ask the hotel rep who had access to that room and to save the security tapes for a day, so that raised some suspicions. My grandson was a little freaked out that someone may have been done in next to the room we had almost stayed in. The hotel does seem to be in a safe area but I noted that York itself has a much higher crime rate than the national average. Wi-fi was quite slow.

Meg S, Assistant Manager at BEST WESTERN Westgate Inn, responded to this review
Richard F, Thank you for taking the time to submit a trip Advisor review. Allow me to apologize for any inconvenience you may have had. I am glad that we could accommodate you for your trip into the area. Again, thank you for your time and valuable feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 717-767-6931. Sincerely, Janieka Johnson Assistant Manager

"Adequate place to rest"

3
24/08/2016

The front desk staff were courteous and helpful. The room was about 6 out of 10 for cleanliness upon my arrival. It did not get any better throughout my 3 night stay. The water pressure in the shower was the very worst I have ever encountered while traveling. The building is a bit run down and has need of basic up keep. The breakfast was better than most self serve type situations. The location was good in that there are several restaurants very close. Overall this property was of lower quality than I expect of a Best Western hotel.

Meg S, Assistant Manager at BEST WESTERN Westgate Inn, responded to this review
C H, Thank you for taking the time to submit a trip Advisor review. I am glad you enjoyed our complimentary hot breakfast. Allow me to apologize for your room not being up to your standards. I truly empathize with you and can guarantee that this will not happen again. We are currently under renovation. Again, thank you for your time and valuable feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 717-767-6931. Sincerely, Janieka Johnson Assistant Manager

"Good and Clean"

4
14/08/2016

Was a great hotel to stay in and the minor problem was quickly corrected. We called about an hour before getting to the hotel to make the reservation. Liked that we were able to walk to dinner right next door.

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
Thank you for reviewing your stay with us! We're happy you found our hotel to be a good value and location. Your feedback is greatly appreciated. We hope you'll stay with us again in the future!

"Could have done better"

3
27/07/2016

Check other location in the area for better a deal. Best Western may try but for me they personally missed the mark. I know this supposed to be an economical facility but it was lacking especially in security. If I go back to the area I will definitely look around for better accommodations.

"Unsatisfied"

2
25/07/2016

I was not satisfied with with the service provided. The electricity went out and no one seemed to be concerned about the issue since it was not an internal issue and no one offered an alternative to the issue.

"Worst Western "

2
24/07/2016

1st No Power Is No Good, I got up early in the morning gasping for air due to my Cpap wasn't working the aera had lost power, we had to shower in the dark to deal with super slow tub drainage. During packing I found someone else's glasses on the floor near the bed.

"NSRA"

5
21/07/2016

Very good motel and eating places within walking distance. Just across the parking lot. We have been staying at this motel every year since it was built. Also has a good breakfast. Not just yogurt and sweet rolls.

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
Thank you for the wonderful review of your stay with us! We're happy that you enjoyed our location and friendly staff. Your feedback is greatly appreciated and we'd love to welcome you back to stay with us again in the future!

"Don't judge too quickly."

4
19/07/2016

Although this hotel is dated and it does smell a little older. It is currently being renovated. I was a little concerned when we arrived and I first took it all in. However, once we were settled in, I found the hotel to be incredibly clean (I used to clean hotel rooms, so I always check everything). The breakfast was very nice and the eating area appeared to have just been remodeled. The front desk staff was helpful and friendly. I would highly recommend this hotel for any traveler that wants a nice breakfast and a clean place to stay at a reasonable price.

"worse"

1
14/07/2016

night staff after 10 pm is unpoliteness, and I requested no smoking room,but it turned smoking room,I could sleep whole night. When I talked to front desk,he told that all full at night,but should they check before the guests check in?The housekeeping is terrible as well.

"Great BW Hotel"

4
12/07/2016

Spacious rooms, clean, good wifi, reasonable price. I recommend getting a room on the top floor just to avoid having someone above you. It's better on the inside than it looks on the outside, so don't be frightened off. Standard BW breakfast.

"Mediocre hotel at a mediocre price"

3
12/07/2016

The reservation process was unbelievable! It took most of an afternoon and 4 telephone calls since NO ONE ever called me back (any of the 4 times), as promised. The appearance of the hotel is worn and the breakfast is mediocre at best. It's hard to make powered eggs and "snausages" (dog treats) look very appealing! Basically waffles and doughnuts...that's about it. The beds were good and the room was clean. That's about the best part of it. Next year I'll check with the La Quinta next door before making my reservation!

"Great hotel "

5
08/07/2016

Hotel is away from the road. Our room had a Jacuzzi and a large king bed. Room was clean as most hotels can be. The bench at the end of the bed and two spots by the entry way had stains and the light as you entered was out. Many switches did not work any lights in the room. We would stay here again.

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
Dear Joerenard305, Dear ricschwartz, Thank you for submitting a trip advisor review regarding your recent stay at our property. We are delighted that you enjoyed your stay here and our property amenities. We look forward to seeing you back again! It is always a joy to have wonderful guests as yourselves. We do apologize for the power outage which was beyond our control, though. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Janieka Johnson Assistant Manager

"Room useless no electricity at 1:00AM"

1
08/07/2016

This hotel never should have accepted our reservation as they were under construction. Out of complete power at 1:00am...no A/C nothing. Have used Best Western many times and have never had a problem.

"Excellent--but not very secure"

4
27/06/2016

Hotel was terrific overall, but all the external doors were propped open with rocks, which concerned me a bit... Front desk staff very helpful. Room was not ready at 3:15 PM, but they were fully booked and suggested a local restaurant.

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
Dear Darby L, Thank you very much for leaving a Trip Advisor review. Customer feedback is super important that way we know where we need to improve. I am very happy you were able to enjoy one of the local restaurants while your room was being prepared. Thanks again for your feedback hope to see you again. Kind Regards, Janieka Johnson Assistant Manager

"Order of Eastern Star Grand Chapter"

4
27/06/2016

Very nice, close to unz convention center. Clean, looked nice. Breakfast was good, nice selection to pick from. There were lots of seating in this area. Staff were willing to help you and make your stay pleasant.

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
Dear Virginia B, Thank you very much for leaving a Trip Advisor review. Customer feedback is super important that way we know where we need to improve. I am very happy you enjoyed your stay as we have been working hard so that its like home away from home. Thanks again for your feedback hope to see you again next year. Kind Regards, Janieka Johnson Assistant Manager

"Look some where else"

2
27/06/2016

Our room had no cloths rack to hang jackets or my wife"s dress. The food handler in the breakfast area did not wear gloves.It took almost a half hour for the service counter person to get me a Pleas do not disturb tag for my room. The hallways and community area have a very strange order.The room was clean but the A/C was very noisy. There are other Hotels in the same area.

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
Roger A, Thank you for taking the time to submit a trip Advisor review. Allow me to apologize for your not so happy stay.I truly empathize with you and can guarantee that this will not happen again. We are currently under renovation. Again, thank you for your time and valuable feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 717-767-6931. Sincerely, Janieka Johnson Assistant Manager

"Everything was perfect"

5
23/06/2016

I have stayed at this hotel for the last couple of years during the month of June. This year they have done some remodeling and the room we had was wonderful. We had a big jetted tub, walk in closed, king size bed and a couch which converted to queen size bed.

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
Dear Traveloes, Thank you very much for leaving a Trip Advisor review. Customer feedback is super important. It is always a pleasure to have wonderful guest such as yourselves. I am very happy you enjoyed your time at our hotel as we have been working hard so that its like home away from home. Thanks again for your feedback hope to see you again real soon. Kind Regards, Janieka Johnson Assistant Manager

"Wonderful Stay"

5
13/06/2016

The staff was friendly and helpful. The room was slightly dated but very comfortable and clean and welcoming. We stayed in the whirlpool suite. The suite was huge. The whirlpool was awesome and in the room but by itself in a alcove ... We have a great visit

"Very nice place to stay"

4
30/05/2016

We have stayed in a lot of motels on this motorcycle trip and this is a good choice if you are spending any time in York. The service has been very good so far, we staying here four nights. The room we have is very nice and large as well as clean. The breakfast is very good also. It's a great place to stay.

"The other reviews are crazy. THIS IS A VERY GOOD HOTEL."

4
19/05/2016

This is a good, basic, remodelled hotel. No bugs, no loud fans, great breakfast. remodelled lobby and 3rd floor (working on floor 1 and 2). Roadhouse restaurant next door. Others within walking distance and situated near malls and attractions. No problem with anything here. Book it, Dano!

"Nice, wallet-friendly stopover hotel"

3
18/05/2016

We got a great rate on one night at this hotel, and I stayed here with my husband and two small children on our way further north in Pennsylvania. The front desk staff were helpful and efficient. A free hot breakfast with stay is always a nice treat, especially when you are traveling with small children. The rooms were adequate, clean, and comfortable. I thought the beds were more comfortable than your average hotel in this class. If you're looking for value, this is a great choice.

"Not quite 4 stars"

3
10/05/2016

I have stayed here 5 nights now in total, and my current visit made the decision to go with 3 stars. The hotel is located well for my purposes, and always fits my company's travel policy. There are several decent restaurants nearby, including an Olive Garden, a Ruby Tuesday's and a Quaker Steak within walking distance. This hotel is older, and while some rooms have been updated, some have not. I usually reserve a non-smoking king room, but none of those were available for tonight. All of the king rooms here are fairly up to date regarding furnishings, but the double queen room I am in right now is out of date. The king rooms have outlets in the right places, the double queen room has a power strip on the side of the desk that wasn't plugged in. This required moving the desk and the TV/dresser to access the only outlet on that wall for my laptop. On the bed side, the side table had to be moved to plug in my phone charger for the night. All of the king beds I have slept on have been fine, but one of the two queen mattresses in my current room has a low spot in it I can see without even pulling back the covers. On the positive side, every room i have had here has been very clean, save the one night I had a room still dusty from the new ceiling tiles they apparently JUST installed in the bath area. The room I have tonight smelled musty, but I turned on the AC while I was out to dinner, and it was fine when I returned. Negatives... the covered entry area ajoins the back of the restaurant in front of the hotel, and of course, the back of the restaurant is the smoking/garbage area. This makes the entry of the hotel seem filthy and somewhat foul smelling, not welcoming at all. I'm also not impressed with the security of the other entrances to the hotel. The card readers work fine, but none of the locks actually do anything. You can just pull the doors open. Overall, there are two other hotels in the York area I check first. If their rate is in my company guidelines, I stay there... making this my third choice locally. They have some work to do to become number one for me, but I don't see them fixing that entrance any time soon.

"Not great"

2
25/04/2016

The room was clean, but showed wear (wall paper peeling and stains on carpet). The refrigerator didn't not work, after the first night stay I informed the front desk and they said they would take care of it but never did. I also called the front desk for extra towels and they said that they were extremely busy and that if we wanted towel we would have to come down and get them. The AC/heat in the room was awful, it was extremely loud, and the controls didn't work well. I would not stay at this hotel again.

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
Thank you for taking the time to submit a trip Advisor review. Allow me to apologize for your not so great stay. The refrigerator is on a timer so it does shut on and off which I understand can be a real hassle to guest. I truly empathize with you. We are working on a solution to this problem. Also in regards to the coming down for extra towels, it is a security risk for our agents to go up to a guest room so we ask the guests to come down to the front desk to pick up extra things they may need. Once again I do apologize for your inconvenience. We are currently under renovation and hope that you will consider staying with us again in the future so we can have another chance to provide you with superior customer service. Again, thank you for your time and valuable feedback. If I can provide any assistance, please don't hesitate to contact me directly at 717-767-6931. Sincerely, Jan J

"great place to stay"

5
19/04/2016

Great place to stay in York, near the fair grounds and close to all the major rest. & stores. We stay here twice a year for the train show at the fair grounds in April & October. closes hotel to the fair grounds. Clean, good breakfast, easy to get to. plenty of parking. Easy access to Route 30 and to the fair grounds. Near malls & movies. Rooms are big and shows great with good water pressure.

"Recent stay at Hotel"

3
17/04/2016

It is an older Hotel.We could see in the ceiling there had been a leak from upper room.The closet had no bar for hanging our clothes.Wall paper coming loose from walls.Over all our 2 night stay was pleasant.No noise.

"not favorable"

2
15/04/2016

Room was not very clean, even had spot of blood on bedspread. Staff did their job, but generally unfriendly, cold atmosphere. Breakfast was a joke, nearly empty, even early in the morning. I did have a quiet room.

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
Dear "Not Favorable", Thank you for taking the time to submit a trip advisor review. Allow me to apologize on behalf of our entire team. It truly saddens us that we were unable to exceed your expectations during your stay. I have shared feedback with my housekeeping staff and we are doing everything possible to make sure this never happens again! Again, thank you for your time and valuable feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 717-767-6931. Sincerely, Janieka Johnson Assistant Manager

"not my first choice"

3
13/04/2016

The staff was kinda... blah. My check in was delayed because the front desk worker needed to smoke, and when my key didn't work i had to wait until she was finished smoking to get into my room. she didn't wash her hands before fixing my issue. The room was raggedy looking and the hallways were ALWAYS LOUD!

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
Thank you for taking the time to submit a trip Advisor review. Allow me to apologize for the front desk agent being so inconsiderate. I truly empathize with you and can guarantee that this will not happen again. We are currently under renovation. Again, thank you for your time and valuable feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 717-767-6931. Sincerely, Janieka Johnson Assistant Manager

"Clean and Comfortable"

4
11/04/2016

Met our expectations. Loved the nearby restaurant Quaker Steak and Lube. Friendly staff, good breakfast and conveniently located on Route 30. Will certainly stay here again when in this area of Pennsylvania.

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
Dear valued guest, Thank you for taking the time to share your feedback with us, We are glad to hear you enjoyed your stay with us and the location of things easily accessible from our property. We look forward to seeing you again when you are back in the area. Kind regards, Janieka Johnson Asst Manager.

"Poor choice."

1
21/03/2016

Dirty room with odors. Décor was old and dated. Towels (2) were threadbare. The desk lamp had no lightbulb nor did the fan/heat in the bathroom plus it was wide open missing the cover. Missing electrical face plate near bathroom sink. Outlet for desk and TV did not work even after calling front desk. It was a poor choice for us.

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
Dear "Poor Choice", I would like to start off by saying thank you for taking the time to fill out this review, It is very important for us to know things like this so that we can take immediate action on all guest concerns. If you would like to speak to me further on this please feel free to contact me directly @ 717-767-6931. Sincerely, Jan J Asst Manager

"Absolutely dreadful!"

1
18/03/2016

We really thought with the BW brand name this would be an OK hotel - well that I guess was mistake number one. We arrived on the third floor and it was very hot and there was lighting. We noticed as we walked down the hallway that some of the bedroom doors were not completely closed but that did not alarm us. We dropped our bags in our room and rushed out. A few hours later we arrived back and headed up to our room. I patted the pillow and noticed a flea jump right off it. I used an app to magnify it and make sure this really was a moving bug so we promptly went downstairs and checked out. Lillian was less than friendly and had the cheek to tell us they were charging us for one night (please note we did NOT even spend ONE night in the hotel). I can assure you we will never be back!

"Worst experience"

1
16/03/2016

We really thought with the BW brand name this would be an OK hotel - well that I guess was mistake number one. After being warned by friends who had checked in the night before us that the third floor was under renovation with no lights or heating, we arrived and asked not to stay on the third floor. Lillian assured us that the third floor was fine and we should please go and look and then let her know if we still wanted to change. We arrived on the third floor and it was very hot and there was lighting. We noticed as we walked down the hallway that some of the bedroom doors were not completely closed but that did not alarm us. We dropped our bags in our room and rushed out. A few hours later we arrived back and headed up to our room. I patted the pillow and noticed a flea jump right off it. I used an app to magnify it and make sure this really was a moving bug and then called a friend in another room to come and confirm that it was indeed a bug/insect/crawling thing. She then rushed back to her room, lifted the sheets and found a myriad of wildlife, so we promptly went downstairs and checked out. Lillian was less than friendly and had the cheek to tell us they were charging us for one night (please note we did NOT even spend ONE night in the hotel). I can assure you we will never be back and will make sure anyone we know traveling to York knows about our experience.

"Horrid Hotel"

1
15/03/2016

Went with a group of volleyball families. Two separate rooms had verified bed bugs (photo proof). Found hairs in bed and on pillows before as soon as we pulled down the sheets. Very rude check out woman when we all wanted to leave. Gross place. Don't go here.

"bugs"

2
14/03/2016

on a recent group stay here, 4 people had to leave the hotel because of bugs and construction near their rooms. They overbooked- should have not rented the rooms on the same floor as the construction. Very disappointing.

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
Dear N6137VMelizabethm, We are very sad to hear about your friends experience at our property, Guest experience is very important to us. We are working very hard to make sure each guest is not affected by the remodeling we are doing, Also we immediately looked into the ''BUG" situation and found no verified "BUGS" at our property as we are treated monthly for all insects. We would like to apologize for the disappointing experience and hope you give our brand a second chance. Thank you for your review Jan J, Asst Manager 717-767-6931

"Remodeling"

2
12/03/2016

We were put on the 3rd floor where they were doing remodeling. We got 10% off but did not expect to be in a construction zone. Our tub filled up with water just from taking a shower. I would ask up front if you are on the 3rd floor. If so do not go there.

Meg S, General Manager at BEST WESTERN Westgate Inn, responded to this review
Dear Guest, Thank you for leaving a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank You, Meg s, General Manager

"Terrible Hotel"

1
11/03/2016

Poor quality for the money. My room smelled like smoke. Poor breakfast. Nothing offered that was in any way healthy. Concerned about personal safety when entering or leaving the hotel. Parking lot looked like a construction zone. Elevator door did not close properly. Outside security doors were not locked. Bed was old.

Meg S, General Manager at BEST WESTERN Westgate Inn, responded to this review
Dear Guest, Thank you for leaving a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, Please know that guest safety is a priority i have personally addressed all of your concerns with my staff and will definitely work harder as a team to exceed all guest experience. Sincerely, Meg S. General Manager

"Comfortable Stay"

5
07/03/2016

Clean room. Comfortable bed. Big fluffy pillows. Great price. WIFI Great. Microwave & fridge clean & worked good. Would be nice to have more hot breakfast choices though. Waffles were good. Eggs were nasty. French toast was cold & kept with the muffins & bagels. Had to heat it in the toaster. Didn't taste good. Orange Juice & coffee were good. Should allow more time for breakfast though for non-early birds.

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
Dear valued guest, Thank you for taking the time to share your feedback with us, We are glad to hear you enjoyed the many things our property has to offer. We hope to see you again if you are back in the area. Kind regards, Janieka Johnson Asst Manager.

"We will come back"

5
01/03/2016

The room was very clean, and the bed was extremely comfortable. We enjoyed the jacuzzi very much. We ended up missing breakfast because we enjoyed sleeping in without the kids to wake us up! The check-in staff was friendly and helpful, as well as knowledgeable about surrounding hot spots and places to visit. This was a birthday night away, and we will certainly be visiting Best Western again!

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
Dear Robin W, We are Super excited to hear that you enjoyed your stay, Our Jacuzzi rooms are one of my favorite rooms here at Best Western and a great way to spend a birthday! I am happy you choose to stay with us and look forward to your next visit. Please feel free to contact us anytime. Sincerely, Janieka Johnson Asst Manager 717-767-6931

"long stay"

3
19/02/2016

We have stayed here sunday-friday mornings since dec 2015 except wekends.The front desk personal have been terrific.We are finally checking out wont be back.Housekeeping needs to learn rooms get vaccumed and not just when someone has checked out,they need to learn "change linens today"means pillow cases not just sheets!! Im tired of complaining the women at the desk have tried to fix things but its been the same complaints since december every week and its not working for me.If I wanted to be cheap and stay at a dirt bag of a hotel I wouldve been staying at the econo lodge off of 81 waste of money.Yes im sure bout my linens cause ive left little ink marks even showe it to the front desk.The asst manager says Im sorry,Im sorry to for throwing my money away!

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
Dear Guest, On behalf of my entire team I would like to apologize for not exceeding your stay. We take great pride in providing great service in all department for all of our guest. Please know that we take every review serious and have addressed all of your concerns. If there is anything i can assist you with please feel free to contact me directly at 717-767-6931. Thank you, Janieka Johnson Asst Manager.

"Confused"

3
15/02/2016

Unfortunately at this particular location (York, PA) my overall experience was not very satisfying. There were some items in the Bathroom that needed repair and the lighting can be upgraded. My room was very far from the Guest elevator, but I think I neglected to inform the Hotel that I had a physical disability so there could give me a Room that was a bit more accessible to the elevator. I have stayed at other Best Western Hotels with very satisfying results. This one bad experience will not change my opinion of Best Western Hotels which I basically find reasonably priced, clean and comfortable.

"A Good Choice"

5
21/12/2015

I choose to stay at this hotel every three or four weeks. It is close to major roads and two restaurants are within a short walk of the lobby. The hotel has undergone major renovations ,both inside and out. It was very good internet connections and a nice breakfast bar. The staff is excellent and the hotel is a very good value.

"Nice hotel at a good price"

4
28/11/2015

Was in York, PA for a convention. Stayed a few days at the BW Westgate Inn. Overall was a good stay. The hotel is a bit dated. The carpet in the hallway was a bit bare, but overall the stay was nice. No loud noises. No street noise. Very nice breakfast. Conveniently located in town. A little difficult to get in and out of, but not their fault. I would stay here again.

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
Hello RunnerGreg, Thank you very much for leaving a Trip Advisor review. Customer feedback is super important that way we know were we need to improve. I am very happy you enjoyed our breakfast we have been working hard so that its like home away from home. Thanks again for your feedback hope to see you again. Kind Regards, Janieka Johnson Assistant Manager (717)767-6931

"Travel"

5
16/11/2015

Excellent place to stay, great staff, friendly and efficient ; services were readily available. Restaurants within easy walking distance and there were five choices. We where travelers and didn't intend to have breakfast but it looked so good we couldn't resist. breakfast was fresh and food was good.

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
Dear Elizabeth D, Thank you so much for your wonderful review of our lovely Best Western Westgate Inn-York,PA! Thanks for pointing out the many restaurants in the area but more importantly for praising our staff we work extremely hard to provide excellent and efficient service and it feels wonderful to know we are doing great. I am glad you had a chance to enjoy all of our new breakfast items that's been a work in progress. We hope to have you stay with us again! Kind regards -Janieka Johnson

"twice a year"

5
30/10/2015

We stay here twice a year for the TCA meet at the fair grounds. It is only a 2 minute drive to the fair grounds. Rooms nice, breakfast good, clean hotel, good showers. We like BW hotels and try to stay at them when the price is right.

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
Hello Mr.Larry L, Thank you for taking the time to write a Trip Advisor review on our property. We are very happy that you enjoyed your stay here at Best Western. We work very hard to make sure every guest that leave our property is happy with the service they received. We look forward to seeing you again during the TCA event in October. Happy holiday's. Warm regards, -Janieka Johnson

"Nice"

4
30/10/2015

I'm rating this for a $100 and under hotel. My room actually came in at $80 and change after taxes. Big room that was clean with no funky hotel odors. My room had a king size bed, TV, microwave, refrigerator and two sinks. More than enough room for a guy on a business trip. My only complaint with my room would be that the walls are a bit thin and my AC wasn't loud enough to drown out the noise from guests around me. The breakfast was your standard waffles, fruit, bagels, cereal, eggs and sausage. I'm happy with my stay and would stay here again if in town.

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
Dear Scott W, Thank you for submitting a trip advisor review regarding your recent stay at our property. We are delighted that you enjoyed your stay here with us and look forward to having you stay with us again if we can help you book any future reservation please do not hesitate to contact us at 717-767-6931. Sincerely, Janieka Johnson.

"No help mangement"

1
08/10/2015

During our stay, a maid who could not understand English, didn't service our room, didn't change our linens or bathroom towels, didn't empty the garbage. We came back at 9:30pm to see that we received no service, when I went to the desk they said they could not do anything because they had no housekeeping staff on duty. The management staff would not offer me a refund or discount even though they received my money for the service we did not get! Best Western Corp and Priceline.com would not help me either!

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
Dear No help management, Thank you for taking the time to submit a trip advisor review. Allow me to apologize on behalf of our entire team. It truly sadden us that we were unable to exceed your expectations during your stay. I have shared feedback with my housekeeping staff and we are doing everything possible to make sure this never happens again! Again, thank you for your time and valuable feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 717-767-6931. Sincerely, Janieka Johnson Assistant Manager

"Good for a Night"

3
01/10/2015

The motel offers basic lodging for a reasonable price. It is located several hundred feet off a major highway. The location may be hard to notice at night as the establishment is on a side street somewhat hidden by a restaurant. It was clean and had a few basic amenities. The walls of my room were ok for sound deadening. However, the door attaching to the adjacent room did allow some noise (neighbor's tv). Typical motel breakfast. The staff was friendly. The establishment is good for a night or two for someone passing through.

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
Dear ricschwartz, Thank you for submitting a trip advisor review regarding your recent stay at our property. We are delighted that you enjoyed your stay here and our property amenities. We look forward to seeing you back again! It is always a joy to have wonderful guests as yourselves. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Janieka Johnson

"york harley plant trip"

3
27/09/2015

close to the factory good parking for motorcycles which is a plus rooms were clean and well maintained,, the staff was friendly, having on site good breakfast buffet was very handy . only downside as with most facilities is the coffee wasn't very good

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
Dear U5946IKkevinw, Thank you for you kind review about your stay at the BEST WESTERN WestGate inn. We truly appreciate you taking the time to let us know about your stay and visit to the Harley Plant that is one of my favorite places to tour in York,PA Sincerely, Janieka Johnson 717-767-6931

"Convenient location"

3
24/09/2015

This hotel is located in "west" York next to Quaker Steak and close to West Manchester Mall. There is an Olive Garden and Smokey Bones Restaurant across the street. Check-in and Check-out was fast and friendly The room was clean and comfortable. It is an older motel and the halls had a musty smell. The breakfast was the basics.

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
Dear Kathie39, Thank you for taking the time to share your experience with us. It was a pleasure to have you as our guest. We take great joy in providing a clean comfortable stay for all of our guests. We hope to see you again in the near future. Kind Regards- Janieka Johnson

"Quick 1 night stay"

5
20/09/2015

Booked room a room for my husband last minute for golf tournament on Sat morning. According to him, Good rate, nice room, fantastic complimentary breakfast and it opened early enough for him to grab some breakfast before early tee time. In room coffee was better than most offered at other hotels. Already booked our room for next golf outing in a week. I plan on joining him on this next trip. Will update review if I disagree with his assessment. Close to many of the golf course he plays.

Meg S, Manager at BEST WESTERN Westgate Inn, responded to this review
Dear Karen D, I would like to thank you so much for taking your valuable time to offer us your feedback. We are extremely happy that we were able to accommodate your husband for his last minute reservation and are pleased that we satisfied him with our accommodations. We look forward to seeing both of you on your next trip to York,PA. If I can provide any assistance, please don't hesitate to contact me directly at 717-767-6931. Sincerely, Janieka Johnson