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Best Western Plus Yakima Hotel, Yakima

4.0/5  - basé sur 541 notations.
1614 N 1st Street, 98901-1704, Yakima, United States - See map

If your idea of a dreamy escape involves golfing, fruit orchards and endless wine tastings, our Yakima hotel is close to it all. Enjoy the laid back atmosphere that only Yakima Valley Wine Country can provide. At our hotel, guests truly get away from it all but still enjoy all the modern conveniences. Right off I-82, it's easy to get to our property, whether you're here for sporting events, tournaments or to visit the vineyards. Close to tasting rooms, you're sure to pick up a new favorite bottle when exploring the region. Enjoy a full hot breakfast each morning when staying at our hotel. Our breakfast buffet features hot waffles, sausage and eggs, biscuits and gravy, sweet pastries and fruits, a selection of cereal and yogurt, plus 100% Arabica coffee. Before heading out for an event at the Sun Dome or the Fairgrounds, a hearty American breakfast is just what guests need to kick off a great day. No matter what adventure is ahead, our friendly staff makes sure each morning starts wonderfully. Our hotel is also a favorite for many business travelers, including those with the Department of Ecology. General Electric, Siemens, Kroger, and the Department of Wildlife also regularly bring guests to our property. A 24-hour pool and hot tub, luxurious bedding, quiet rooms and plenty of space make for an idyllic home away from home when you're here for a longer stay. Whether it's a weekend getaway or an extended stay, we always go the extra mile to make you as comfortable as possible. Is there anymore we can do to make your stay at our hotel better? Just ask, and we'll always do everything possible to make it happen. We're committed to your full satisfaction during your entire stay. Book a spacious room at the Best Western Plus Yakima Hotel today and enjoy a relaxing vacation!

Best Western Plus

Yakima Hotel

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 547 guest reviews
NOTE ISSUED
Excellent
255
Very Good
170
Average
75
Poor
29
Terrible
18
REFER TO NOTICE
Business Business
129
Couples Couples
135
Family Family
190
Friends getaway Friends getaway
37
Solo travel Solo travel
38
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Peaceful and Comfortable"

4
19/07/2018

Spent three nights in the Hotel. Rooms are quite comfortable. Location is in the small town convenient for excursions Ex Yakima. Staff was very polite and helpful. Breakfast is only upto 9 AM which is rather early. Even variety/ quality of Breakfast can be improved.

"Nice Hotel"

4
19/07/2018

I like this hotel very much every time I go to Yakima to visit my family I stay here. Staff are friendly and professional. Cookies and cold water for amenity is a plus, breakfast is free and comes with many selections. Thank you for being the best in town.

"Great Stay"

5
17/07/2018

We have stayed inYakima before, but usually closer to the convention center. Decided to stay at the Best Western since I'm a Rewards member. Though not in the heart of many restaurants, it's location near Highway 12 & I-82 makes it easy to get in & out to explore the area. Very nice hotel, looked brand new. We had our bikes and it was a couple of exits to a trailhead. Staff was very helpful and attentive. We would definitely would stay here again the next time in Yakima.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
We're thrilled you enjoyed your stay at Best Western Plus Yakima Hotel and that our location was ideal for biking and exploring the area. Our friendly staff was happy to assist with all your needs and will be pleased you appreciated their efforts. The next time you're in the area, we welcome you back to our hotel.

"Best Western Plus Yakima Hotel"

5
16/07/2018

We were here for a family wedding and I booked four rooms. Everyone very satisfied with their accaccommodations. I was hoping to have biscuits and gravy one time for breakfast . Rooms decorated beautifully with great beds. Refreshing to find a bowl of fresh apricots at the desk from a nearby family farm.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
At Best Western Plus Yakima Hotel, we want all our guests to enjoy their stay so we're glad to know we succeeded with you. It's wonderful to hear that our comfortable beds and beautiful decor impressed you and that you appreciated the complimentary local produce. Thank you for your suggestion about the breakfast options. We'll keep it in mind moving forward and we hope to see you again soon.

"Bible-themed hotel with clean, comfortable rooms and Fantastic Outdoor Pool"

4
15/07/2018

Quotes from Psalms adorn the front hall and every entrance vestibule of the hotel. The room was clean and comfortable. I appreciated the absence of televisions in the breakfast room. The best aspect of this hotel is the outdoor pool. It's large and beautiful. I've noticed that at least one reviewer remarked on the neighborhood; in our case, we felt completely safe.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
We're delighted to hear that you enjoyed a comfortable and relaxing stay with us at Best Western Plus Yakima Hotel. It sounds like our comfortable rooms and outdoor pool were to your liking, and we're humbled that you appreciated our uplifting decor. Thank you for taking the time to tell us what you loved about your stay, and we'd love to host you again on your next visit to Yakima!

"Only one night"

5
11/07/2018

We are traveling through Washington. Yakima was to be a stop. We chose BestWestern because it was newer and we're familiar with their standards. We had a nice suite. Any question was quickly and politely addressed.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
We are pleased that you enjoyed your overnight visit with us here at Best Western Plus Yakima Hotel. Our team thanks you for your kind words about their friendly and attentive customer service. Also, we are glad you found your suite clean and comfortable. Should your travels bring you back to the area, we look forward to you staying with us again. Please come back soon!

"Best Western 1st St N Yakima Wa"

3
07/07/2018

Poor location for hotel. Rough area with homeless etc. Hotel was good overall. No restaurants in area and had to use taxi. Staff was helpful with restaurant info. Would probably stay at south end Best Western next time.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you for sharing your experience with us. We're truly sorry to hear that our location wasn't what you expected. It saddens us to learn that this has caused hesitation about choosing us again, despite our friendly, knowledgeable assistance and pleasant property. We appreciate you reaching out to us, and we hope you'll consider another stay with us.

"Excellent Service & Great Hotel"

5
06/07/2018

Enjoyed my stay at this location. Entire staff was very cordial and went out of their way to make my stay comfortable. Hot breakfast was yummy and enjoyed the pool and hot tub. My room was clean and comfortable. Will come to this hotel whenever in Yakima.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
We would be honored to be your trusted stay here in the area! Thank you for writing us such a fantastic review and acknowledging the hard work of our team. Going above and beyond is what we do best. Our housekeeping team will be delighted to know that their work had an impact, and we look forward to making your next stay with us even better!

"service above and beyond"

5
02/07/2018

We arrived late one recent evening, in your fair city, and selected a favourite {BW} Hotel. However, we discovered the entire city was booked solid. Being late in the evening,the front desk Manager: Rebecca Gutierrez, stepped up as a professional, questioned our needs and preferences, and did a search of all quality hotels in her area;; located and qualified rate and guaranteed availability, and directed us successfully to a different hotel (which I have also reviewed}. Thanks to the friendliness, knowledge able staff and quality service... Best Western came through again, Tired, in an unknown city, , you certainly came through for two most appreciative Canadian travellers.. You top the list....everywhere!!!

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
It brightens our day to receive your wonderful review! We are so happy to hear that our team, specifically Rebecca, did everything possible to ensure you found a great place to stay for the night. Our goal is helpful, friendly service, and we're so glad you received just that during your stop. Thank you again for the kind words, and we hope you will come stay with us at the Best Western Plus Yakima Hotel in the future!

"Great Hotel / Great Staff"

5
28/06/2018

We booked our hotel based on reviews and they were right. This is a very clean and comfortable hotel with a GREAT staff. We were greeted with water, our room was spotless and we woke up to a great breakfast (thanks Connie, breakfast was SO good!) Great job Best Western Plus Yakima (and entire team), our family was very happy staying here and we will surely be back!

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Dear Ryan, Nothing makes us happier than hearing from satisfied guests, and we're truly grateful for your wonderful review. We're pleased to see that you enjoyed our clean facilities, tasty breakfast, and friendly staff. We appreciate knowing that we'll be serving you again, we can't wait for your next visit here at Best Western Plus Yakima Hotel.

"Total Relaxation"

5
24/06/2018

We are in the process of moving fromTacoma, WA to Nevada. We did not get away until late in the afternoon so we drove 3 1/2 hours to Yakima and stopped for the night. This is a nice, clean modern facility. The front desk staff was excellent. He even helped me park my U Haul truck and attached trailer. Great cooks, great room, quiet and peaceful. Dog friendly. Highly recommend.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Dear Jimmie, Our friendly staff truly enjoyed hosting you and was happy to assist you with parking your truck and trailer. We're glad our clean, modern rooms and the quiet pet-friendly setting was perfect for your needs. If you find yourself back in the area, we'd be honored to host you again at Best Western Plus Yakima Hotel.

"Excellent people"

4
24/06/2018

Terence check me in. Fantastic person, more hotels with his attitude and personality will do better. It felt me welcome immediately. Next morning lady in the kitchen was fantastic as well. I will recommend this hotel because the people taht work there understand service to guests.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Our wonderful staff takes pride in making all our guests feel welcome and will be thrilled they were the highlight of your stay. Terence will be particularly proud you mentioned him. Thank you for the recommendation. It would be a pleasure to host you again should you be back in the area.

"Great Stay!"

5
23/06/2018

My family and I were in town for a graduation event and we decided to stay here at the Best Western Yakima. I cannot say enough about our stay! From the moment we checked in we were warmly greeted and were even offered water and/or Gatorade. The entire staff was so friendly, even the housekeepers greeted us daily. Breakfast was much more then expected and delicious! So many options to choose from and the breakfast attendant kept it nice, stocked, fresh and hot! I am so sorry I didn't get any names, but next time I will because we will surely be back! Thank you Best Western for a great, comfortable, welcoming stay. You did not disappoint my family or I.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you for the rave review! It is fantastic to hear that our warm hospitality was a highlight of your stay. We are also glad that you were able to start your day off right with our delicious breakfast. Our team would be delighted to welcome your family back anytime!

"Exceeded Expectations"

5
20/06/2018

Excellent service, excellent room! I would have liked to have stayed longer than just the one night. We made our reservations in the morning and checked in just before 9pm. The gentleman at the front desk the evening of 6/17/2018 (I wish I had gotten his name) was extremely polite, friendly and efficient. We were checked in and off to our room very quickly. The room was fantastic! Very clean and spacious! Comfortable bed. Fast internet. The free cookies (from 4pm to 9pm) were delicious and much appreciated. The breakfast had a large selection with waffles, sausage links, biscuits and gravy, eggs, bagels, muffins, cereal, yogurt, etc. The lady tending the breakfast area was attentive and very helpful. checkout was fast and easy and the lady at the front desk was very friendly. The next time we pass through Yakima, we will definitely stay at this Best Western again. Thank you!

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Hearing that we were able to exceed your expectations during your time with us at the Best Western Plus Yakima Hotel brightens our day! Our goal is to make sure all of our guests enjoy wonderful service and clean, relaxing accommodations. We are so thrilled that you enjoyed your room and the amenities provided. Thank you so much for your kind words, and we can't wait to see you again next time you are in Yakima!

"Great Property!"

5
18/06/2018

This Best Western property did not disappoint. The front desk staff was so friendly, the all-night coffee machine is the best, and the breakfast was awesome! It is really close to the freeway. Also very quiet. We'll stay again.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Dear Verna, Your excellent review of Best Western Plus Yakima Hotel brightened our day! Our front desk team was happy to greet you with warm hospitality. It's also wonderful to know that you enjoyed our great amenities, quiet atmosphere, and easy freeway access. Thanks so much for your kind words. It would be a privilege to host you again.

"Quick stop"

5
16/06/2018

We did a last minute stay at this hotel on our way to a wedding. Martha at check in was so delightful, and patient with our goofy and tired selves. We got in late- and we were TIRED! The bed and bedding were like a cloud. I slept so well! We got a nice room with a couch, and despite being right in front of the stairs, didn't hear anything at all. Working in hotels myself, I find myself being the worst critiquer, but the room was so clean and wonderful. Thank you!

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Dear Alyssa, We know how important it is to have a quick check-in process and comfortable bed to rest your head on after a long day of traveling, and we are delighted to hear that you enjoyed these aspects of your stay with us. Our team works hard to provide our guests with the service that they deserve, and we are thrilled to hear that you appreciated their efforts. Thank you very much for sharing your feedback with us, and we hope you have a blast at the wedding you are headed to!

"Great location for recent business trip"

4
01/06/2018

I arrived mid-afternoon and was greeted pleasantly by the person at the front counter. They recognized my membership status and told me that not only do they offer points but they also offer the goodie bag. They offered several types of beverages which was new (for me) and a nice change even though I still opted for water (dietary restrictions). I was offered my choice of floors and ended up with a room close enough to the side entry so as not to have to walk to far to the car to unload, but also not noisy when very person comes in and out of that door. The room was nicely done up, and spacious. All of the amenities worked, and the bed was super comfortable. I travel a fair amount and sleep on lots of beds. This one was great for me. The internet was not so good which is why the 4 stars. I end up working in the room at night to maximize my time in any one location. Slow internet really makes for long evenings. The room I was in for some reason seemed slower than I am used to. There was no road noise, no loud customers throughout the evening banging doors...all in all a good stay! Checkout was a breeze and all staff were very friendly.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you so much for your wonderful review! We are so happy that our comfortable, clean, and quiet accommodations were perfect for your needs. Our team takes pride in providing outstanding service, and we really value your complimentary remarks. We will share your thoughts on the Wi-Fi with our maintenance team as well. Should your travels bring you back to the area, it would be our pleasure to provide an even better experience here at Best Western Plus Yakima Hotel.

"Busy weekend"

5
01/06/2018

It was a very busy weekend most of the hotels motels were booked we still received personal service snacks at Jack in water at check out for the trip home. Very nice very helpful very clean. Price was reasonable pool area was well stocked with towels and clean.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Dear Lynn, We can't thank you enough for leaving such a kind review about your recent visit. It makes us very happy to know that we were able to provide friendly service, clean facilities, and a well-stocked pool area. We're pleased to see that you left our hotel feeling well-prepared for your trip home. We appreciate you telling us that we were able to deliver great value; we would love to host you again.

"Always helpful and friendly"

5
23/05/2018

The staff had excellent customer service. They directed me to good local food, they helped me when I forgot a personal item in my hotel room after check out. They were always courteous. Hotel room was clean and amenities were great. Would definitely stay there again.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Our amazing staff takes pride in making all our guests feel at home and will be thrilled you appreciated their commitment to service with a smile. We're so pleased our clean, well-appointed rooms provided you the ideal place to rest and that you had a pleasant visit. We look forward to seeing you again at Best Western Plus Yakima Hotel.

"A Great Place To Stay"

4
23/05/2018

This place had everything I wanted for a business trip. The hotel was quiet, the room was very clean, the bed comfortable, the staff were all friendly and helpful, the breakfast was good, and it is convenient to Highway 12. I will definitely stay there when I travel to Yakima.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
With all the hotels to choose from in Yakima, we're glad you chose us at Best Western Plus Yakima Hotel for your business trip in town. We're delighted that everything about your stay from our accommodations to our friendly staff were just what you were looking for. Thank you for taking the time to tell us about your stay, and we're looking forward to hosting you again on your next visit to Yakima!

"Breakfast"

5
22/05/2018

Clean and well furnished rooms. The rooms were recently remodeled. Staff was friendly. Breakfast was delicious. Connie made sure we had enough breakfast. We will definitely stay here when we come through town again. Jonathan

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Dear Jonathan, We're thrilled you enjoyed your stay at Best Western Plus Yakima Hotel. Our friendly staff takes pride in making all our guests feel at home and Connie will be particularly proud you mentioned her. It's so nice to know that our clean, modern rooms offered you the ideal place to relax and that our tasty breakfast selection was to your liking. We look forward to seeing you again the next time you're in town.

"Great Hotel at a great price!"

5
21/05/2018

Wonderful staff, beautiful hotel at a great price! I was greeted by the staff and we did not have a reservation, however the staff were able to accommodate us with a room. The pool is open 24 hours for adults! I highly recommend this BW!

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
It was our pleasure to accommodate your last minute lodging needs. We're so pleased you felt welcome throughout your visit and that our competitive rates and 24/7 pool access added to your enjoyment. Please come stay at Best Western Plus Yakima Hotel again the next time you're in the area.

"What a great place and staff!"

5
21/05/2018

I stayed here along my journey to all 4 corners of America raising awareness for veterans with PTSD. This place was absolutely amazing and beautiful! The rooms were so clean I almost thought it was a new room! The staff was so nice and helpful and made sure I had everything I needed. The bed was super comfortable and comes with lots of great pillows! Breakfast in the mornings were good and hot! It is a wonderful place to stay and I would recommend it to anyone!

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Dear Eli, What a wonderful mission! We're honored you made Best Western Plus Yakima Hotel a part of your travels and we thank you for the lovely review. It's great to hear that our clean, well-appointed rooms provided you the ideal place to relax and that our helpful, friendly staff was able to assist with all your needs. We're glad our tasty breakfast options got your day off to a satisfying start. Thank you for the recommendation! If your adventures bring you back to the area, we'd be honored to host you again.

"Great place to stay"

5
17/05/2018

Staff was great, room was well appointed and very clean. Had a problem with the TV that was promptly fixed. One of the best Best Western Plus hotels that we stayed in. Would definitely stay at this hotel again.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Dear Bobbie, Being a part of your wonderful stay is a great compliment. We are thrilled to hear that you enjoyed our clean and well-appointed rooms. We apologize, however, if the TV in your room had issues, but we are glad to know that this inconvenience was promptly handled. Thank you very much for choosing to stay with us here at Best Western Plus Yakima Hotel, and we look forward to your next visit!!

"Best bestwestern i've stayed at"

5
15/05/2018

Was the best best western I've ever stayed at. Connie in the kitchen made sure I had everything I needed for my start of the day( everyday). They were very clean and comfortable rooms. Had three rented. My crew liked them too.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Dear Tom, It was an honor to have you with us here at Best Western Plus Yakima Hotel. We're thrilled to be recognized as one of your best experiences! Connie and the rest of our team go above and beyond to make every stay comfortable. We look forward to serving you again!

"Great Experience"

5
14/05/2018

Great customer service, had a great stay. The staff was awesome and helpful. We had no issues and definitely would stay again. The pool and hot tub were just what we needed after a long day of driving.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thanks so much for being a valued guest with us at Best Western Plus Yakima Hotel, we couldn't be happier to receive your awesome review! We're so glad to hear that our great swimming pool and hot tub provided just the touch you were looking for after a long day of driving. We know how nice it is to have a relaxing place to stay when you're on the road. Also, thanks for your kind comments about our friendly staff and high-quality customer service. Please come back and spend some more time with us, we'd be delighted to host you again.

"Breakfast"

5
12/05/2018

I'm a busy person and I travel alot for a living and let me tell you I've stayed in so many different hotel's and this one by far has the best staff and the best breakfast so far there's many options to choose from I had a very amazing conversation with Eddie about the tomatoe juice he even gave me a couple to go and not once have i seen that kid stop smiling he's very kind and has good spirit to be around with , he's so polite , so sweet , asked to take my plate , asked how my stay was , refilled my coffee cup , even gave me directions to where I needed to go I give this hotel a 10/10 I would definitely be staying here again I am gonna highly recommend this hotel to my friends my overall experience with this Best Western Plus Yakima Hotel was amazing thank you for the amazing stay:)

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Dear Kristen, How wonderful to hear that Best Western Plus Yakima Hotel is one of the best places you've stayed. Our amazing staff will be thrilled to hear you enjoyed your interactions with them and Eddie will be particularly proud you mentioned him. Thank you for the amazing review! We look forward to seeing you again soon.

"Great service and a comfy bed"

5
12/05/2018

Great staff, very nice room. Had a great night sleep on a quality mattress. The hotel was dog friendly, and pet access to the outdoors was very good. Wish we had chosen Best Western earlier in the week.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Dear Janice, We always enjoy hearing from our guests and we thank you for the wonderful review. It's great to know that our pet-friendly accommodations worked well for you and your furry friend and that you slept well. Our friendly staff will also be pleased you appreciated their efforts to make you feel at home. We look forward to seeing you again at Best Western Plus Yakima Hotel.

"Great stay"

5
07/05/2018

What a delight it was to be able to huddle 8n a cozy room while it rained outside. The reception was personal and very courteous. Any questions were answered with great care and kindness. As we have stayed at a variety of Best Western hotels this one ranks up there for great value for your money. Excellent breakfast variety and well presented.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Dear Adriaan, It is delightful to be recognized as one of your best value experiences. Thank you! Our team is always more than happy to provide the kind, professional care that our guests need. We strive to stand out with exceptional service here at Best Western Plus Yakima Hotel. For another great stay, come back and see us soon!

"Great stay!"

5
07/05/2018

The service was top notch check in and check out were pretty speedy. The breakfast surpassed my expectations. There was a sports team so the kids were a bit loud, but they settled down the time we went to bed.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
What a wonderful review to read! We truly appreciate your kind words and are so happy to hear that you loved our breakfast and friendly service. It sounds like you didn't let the kid's team put a damper on your stay and we couldn't be more appreciative of that. Thank you for taking the time to give us a perfect score and we would love to see you again next time you're in the area!

"Decent"

3
07/05/2018

we had a ground level one bedroom suite with two queens, the room was decent but it needs upgrading and better products in the room and the bathroom. The room felt a bit cheap but the gym and pool was nice.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Feedback from our guests is always appreciated. We're thrilled our pool and fitness area impressed you and that your overall experience was positive. However, we're sorry for any disappointment the provided toiletry products and condition of your room. We'll keep your comments in mind moving forward and we welcome you to stay with us again the next time you're in the area.

"Great Experience"

5
04/05/2018

Was very impressed with the cleanliness and the extra special touches, like super nice breakfast worker and the great choices for breakfast, the warm cookies at check in, and as we were leaving a couple Cliff bars for our journey. Thank you!

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Dear Becky, We do our best to go above and beyond to provide the extra little comforts that can make a big difference, and it makes us happy to know that you appreciated these aspects. We will pass along your kind words to our whole team, and congratulate them on a job well done. Thank you for taking the time to leave us with your feedback, and we would love to host you again in the future if you return to the area!

"Breakfast"

5
04/05/2018

The eggs were amazing & the breakfast was nicely organized & the place looked very sleek , very clean , also very good customer service Eddie was great we had a good little conversation asked to take my plate , asked how my stay was gave me some bananas to go I would definitely be staying here again

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Dear Maria, Thank you for taking the time to provide your positive feedback as we love to hear when someone has a wonderful trip. We couldn't be more thrilled that you loved our breakfast and found our facility beautiful! We will be happy to pass along your kind remarks along to Eddie and we're sure it will put a smile on his face. We hope you had a wonderful trip. Please visit us again soon!

"Good value"

4
02/05/2018

Clean, friendly staff, typical breakfast. Worth the cost. I used the very small “gym”,....clean, well stocked with water, towels, and disinfectants. The staff in the breakfast room were especially helpful, and were working hard taking care of customers and si ultaneously unloading what looked like a month worth of supplies.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Dear Ellen, It was a pleasure getting to serve you on your recent trip! We truly value our guests' feedback, and your positive comments mean everything to us. We are glad that our accommodating staff members were able to provide you with a superb breakfast experience and that our clean rooms were to your liking. We would love to see you again next time you're in town! Thank you!

"Good stay"

4
28/04/2018

Spacious, clean room, well equipped. No restaurant, need to take the car. Good, various breakfast. Small glutenfree section. All plastic and paper plates, cups and cutlery. No recycling possibilities. Good stay.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you for your review, we love hearing from our guests and take all feedback to heart. It's great to read that you enjoyed your stay with us and found our rooms to be spacious, clean, and well equipped. We strive to provide our guests with a welcoming place to relax and understand that comfortable rooms make a big difference when you're traveling. We're also glad to see that you enjoyed our great breakfast options and appreciate you notifying us about our lack of recycling. We will look into the possibility of providing recycling in the future. Again, we thank you for your business and would love to have you visit us again at Best Western Plus Yakima Hotel.

"Decent all around"

4
27/04/2018

Clean, good amenities (e.g. small indoor pool, afternoon cookies, water bottles, free USA Today, guest laundry, business "center"), friendly and accountable staff, good wi-fi, location right off the freeway. You'll need a car to get anywhere, since it's about 2 boring miles along a busy highway to downtown. The free breakfast is unexceptionable: the usual make-your-own waffles, greasy fried stuff, cold cereal. I filled out the after-stay evaluation that Best Western sent, and was pleasantly surprised to get a quick email from the manager after I complained about no nonfat milk. He said they'd work to get healthier offerings. I didn't mention this to him, but it would be nice to have a newspaper rack to buy the local newspaper, although there's one next door at a waffle place. The price:value equation was excellent. I'd stay here again. You might want to ask for a room that doesn't face the highway.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Dear Don, Thank you for your helpful and thorough feedback on your recent stay. We're delighted to hear that our value, comfort, and amenities were just what you were looking for during your visit to Yakima. We also appreciate your suggestions regarding our breakfast and a newspaper rack, and we'll look into incorporating those when we make improvements in the future. Please come again soon!

"Service was excellent"

4
16/04/2018

The service was amazing Jesse was attentive and nice, even though it was 2 am when we checked in. Misty kept the breakfast stocked and clean and was helpful as well. I like the idea of a 24 hour pool but have children and couldn't utilize it.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Your kind review of Best Western Plus Yakima Hotel is truly valued! We love knowing that our team provided you with warm hospitality. Jesse and Misty will be thrilled to be acknowledged for their exemplary assistance. It's also great to hear that you enjoyed our well-stocked breakfast. Although you weren't able to take advantage of our 24-hour pool, we're glad you appreciated having that option. Many thanks for your thoughtful compliments and we'd love to have you return.

"Best Hotel in Yakima"

5
05/04/2018

I felt welcome the minute I walked through the lobby! The front desk staff was friendly and professional. Fast and easy check in right into a beautiful room. My compliments to the housekeeping staff for exceeding my expectations. My room was comfortable and clean and I had more space than I expected. The manager, Sydney Pons, and her staff will make you feel right at home, I couldn't have asked for better service ! Breakfast in the morning had all of my favorites and the attendant was so helpful. I will definitely be back to this location!

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Wow! Thanks so much for your glowing, five-star review of Best Western Plus Yakima Hotel. From check-in to check-out, we work hard to provide every guest with a memorable stay. Sydney and the rest of our team delight in reading that you felt so at home in our clean, comfortable accommodations, and we look forward to providing you with another lovely room and delicious breakfast upon your return!

"Loved my visit"

5
05/04/2018

Very friendly staff! Well maintained building. Great job on rennovations. Very clean. Hot, yummy breakfast. Comfy, clean beds. Kids had so much fun in pool! Couldn't be happier! Will be back for sure!

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Dear Anna, Here at Best Western Plus Yakima Hotel, we are proud to offer something for everyone. It was so nice to host you and your family, and we delight in knowing that you had a five-star experience at our property. From our popular pool to our delicious breakfast options, we are positioned to provide our guests with everything they need to enjoy their time on the road. Thanks again for choosing us, and please come back when you can!

"The best hotel experience in my entire life!"

5
05/04/2018

I stayed at the Best Western Plus Yakima Hotel while I was traveling with my team and the staff went above and beyond. Because my team stayed at the hotel, they gave us a case of Gatorade for free! The staff opened up breakfast an hour early for us so we could eat and be at the gym on time. My team and I haven't ever stayed at a hotel that does that much for us. Also, it was just renovated so it was modern and affordable. My team and I will be back every time we're in Yakima, Washington.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
It was a true honor to host you and your team during your visit to Best Western Plus Yakima Hotel! Our team loves helping our valued guests and appreciates every opportunity to go the extra mile to make a stay all the more special. We hope our breakfast options helped set up your team for a productive workout and look forward to welcoming you all back down the road.

"Awesome place to stay"

5
05/04/2018

I had such a pleasant time staying here. Management was so awesome and all staff were very attentive to our needs. I would definitely recommend and stay here again whenever I visit. Room was spacious and clean.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Dear Zoë, Wow! Thanks so much for the five-star review of Best Western Plus Yakima Hotel! We love going above and beyond to make our guests feel truly welcome, and delight in reading that our efforts were recognized during your visit. Our team very much appreciates your recommendation and hopes to offer you another quality, comfortable and clean experience sooner than later!

"Clean and Comfortable"

4
05/04/2018

I always enjoy staying here when I am in Yakima on business. Staff is always super friendly. Large rooms with enough space to move around and a TV large enough to see. I never have any issues here. Any they make a pretty good cookie.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Dear Ray, We very much appreciate your loyalty to Best Western Plus Yakima Hotel and thank you for your glowing review. It is great to hear that we continue to provide the excellent customer service, comfortable accommodations, and entertainment options that you have come to expect. We hope you had a productive business trip and look forward to seeing you again soon. We'll have fresh cookies waiting!

"Very nice place..."

5
27/03/2018

Very nice hotel and the room and bathroom was very clean and spacious. The bed was very comfy. Slept like a baby. The staff was extra helpful on things to do in Yakima. Breakfast was yummy. Would definitely stay there again.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
What a wonderful review to read! It brightens our day to see that we were able to provide you with excellent, spacious accommodations and that you slept well in the comfortable bed. Our friendly staff strives to provide each guest with an enjoyable and relaxing experience at the Best Western Plus Yakima Hotel, and we're so glad that we were able to meet your expectations. Thank you for your kind words, and we hope to see you again in the future!

"Great place"

5
24/03/2018

Very comfortable room and clean and a great location. The staff were great to us! My husband and I really like the front desk staff, they made us feel special. Very clean at a great rate!! Oh yes our breakfast was exceptional and they kept the area very clean.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Dear Geri, All of us at Best Western Plus Yakima Hotel loved hosting you and your husband and thank you for your five-star review. It brings our team great pleasure hearing that you enjoyed our service and clean property, all provided at a great rate. We expect you left refreshed after enjoying our delicious breakfast options and hope to see you again soon!

"Clean, quaint and comfy! "

5
23/03/2018

My cousin and I plan at least 3 or 4 trips a year and this month we ended up in Yakima to our surprise, and delight! The staff was exceptional and the room was almost better than my own! Very clean, quiet and oh-so-comfy! I highly recommend this hotel if you're in town or just happen to randomly land there like Me!

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Dear Jaclyn, It was such a pleasure to welcome you and your cousin to our beautiful property at Best Western Plus Yakima Hotel. We love hearing that our accommodations provided clean, quiet and friendly service and very much hope to host you two again down the line! Please come back for another comfortable stay when you can.

"Good One Night Stay"

3
09/03/2018

An adequate hotel with some good people and good rooms at a value price. Good breakfast, well prepared and maintained. The hotel is not located in a great location, convenient off the highway but a drive to any attraction, restaurant or downtown.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Dear Lawrence, We appreciate you staying with us and taking the time to leave us a review. It's great to hear that our affordable pricing and cozy rooms were just what you were looking for. Our staff will also be glad you felt welcome during your stay and that the breakfast options were to your liking. It's unfortunate you'd have preferred a more central location, however, as it seems the rest of your visit was wonderful, we hope you'll stay with us again should you be back in the area.

"Quick one night stay"

4
02/03/2018

I was in town for the State High School Basketball Tournament for one night. I have stayed in several other hotels in Yakima as recently as last summer, and this one was clearly better than the others that I have stayed in. It's on the north end of town right as you get into Yakima (coming from the Ellensburg direction), but it only took me about 5 minutes to get to the Sundome on the other end of town. It's a clean hotel with very pleasant people at the front desk. The room was also very clean and nice, and the free breakfast was really good. I'd definitely stay here again.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you for stopping in with us! We hope that you had a terrific time at the tournament. Your thoughtful remarks about both our service and our accommodations are encouraging and we really appreciate the review! It sounds like our location was perfect for you as well. Come back and see us soon here at Best Western Plus Yakima Hotel!

"Great servoce"

5
19/02/2018

We had personalized, attentive service the whole time we were there. The lady at the front desk was friendly and patient, a welcome way to be greeted after our long drive. She was kind enough to bring a fan for our room on request. The next morning, Connie at breakfast kept everything neat, tidy, and full. I didn't lack for anything. Thanks, Connie! Everything in the hotel and in our room was spic and span, and ready for our arrival. We also very much appreciate BestWestern's pet policy, which was a deciding factor in where to stay. Thanks!

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Dear Peter, It was a pleasure to have you with us and we appreciate you taking a moment to share your review! We are delighted to see that our friendly, caring, and proactive service made such a wonderful impression. Connie is a delight to us and we are so blessed to have her! She will be thrilled to be honored in your review. We're also excited that our pet-friendly policy was a big plus. Come back soon to Best Western Plus Yakima Hotel!

"Dogs welcome"

5
12/02/2018

We came here as a lady minute. We were posing to push through, but were too tired. We were received with a pleasant smile, reasonable price, and great breakfast. I kept reading all the reviews starting what a good breakfast ... I thought maybe they are exaggerating. But it's for real, great breakfast! ?? definitely made my day. Beds were clean, room felt clean, bathroom was clean, nice thick towels, a place for my boys (dogs) to walk (there is a grassy area where I took them). The grassy area does have a lot of poop, I guess some ppl don't like to pick up after their pets so be careful where you step. Three walls are a bit thin to where you can hear your neighbors, but most hotels are this way. Unless you are going to some 5***** hotel this is pretty much the norm. I have zero complaints. We had two beds, one felt soft and one felt firm. Idk if that was intentional or just one gets used more than the other, but it was perfect for us. I would recommend it. As a matter of fact my husband is staying there again on his travel back home with our two boys. ?? Safe travels!

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Dear Yolanda, What a wonderful review to read! It brightens our day to know we were able to provide you with a comfortable place to sleep after a long day of traveling. We're thrilled to hear you enjoyed the delicious breakfast and your cozy accommodations. Thank you for your feedback about the noise level. We will use your review to work to improve our services. We can't wait to host your husband while he is in the area, and we hope you and the dogs return again soon as well! Safe Travels.

"Friday night stay"

5
25/01/2018

I found this hotel to be clean and comfortable. Breakfast was hot and very good. The hotel staff, especially Rebecca and Terrance at the reception desk were very helpful in resolving and issue with my rewards points. I would definitely stay at Best Western Plus Yakima Hotel again.

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Our friendly staff takes pride in making all our guests feel at home and Rebecca and Terrance will be pleased you mentioned their efforts to correct any issue with your rewards points. We appreciate you being a brand loyal guest and we're glad our clean, comfortable rooms and excellent hot breakfast met your expectations. It would be an honor to host you again at Best Western Plus Yakima Hotel.

"Operations manager "

5
10/01/2018

The lady that handles the hotel guests breakfast in the morning is so wonderful. Always smiling, helpful and cheerful. Such a wonderful way to start your morning. Her name is Connie and she is a keeper!!!

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Dear Jarrad, One of the greatest things that we can provide for our guests at Best Western Plus Yakima Hotel is a warm, and friendly start to the day. We agree that Connie is a keeper, and she will be so happy to hear that she made such an impression! Thanks so much for letting us know, and for taking the time to acknowledge the fantastic service. We hope that you will be returning for another visit very soon!

"Clean--Quiet--Friendly"

5
09/01/2018

Not expecting to have to stay in Hotel -- sponsoring company called late on sunday night for room -- no problems at all . Attractive and friendly woman at desk at check-in ,made whole process simple . Qiet ,restful night sleep and great hot breakfast in AM before I proceeded to appointment . Couldn't be happier with stay .

FrontDesk_GM, General Manager at Best Western Plus Yakima Hotel, responded to this review
Dear James, A lovely review to read, thank you! We appreciate you taking the time to share your feedback regarding your recent stay with us. Even though you weren't anticipating a hotel stay, we're glad that you chose our property. We're happy to hear that you had a comfortable stay and received a friendly welcome. It's also great that you had a quiet and comfortable night, as well as had the opportunity to try our delicious hot breakfast. On behalf of us all at Best Western Plus Yakima Hotel, we hope that we might have the pleasure of welcoming you back again.

"Hard beds and paper thin walls"

3
26/12/2017

Do not stay in room #214 as the neighboring unit #216 (which shares the same wall) has the ability of transmitting noise through the wall into #214. People in there during our stay woke us up at 6am using the shower, toilet, TOILET PAPER DISPENSER and simply talking. Don't stay in #214. The two queen beds were uncomfortable and hard. On a good note, the sole woman who was working in the breakfast area was very polite and kind. She kept the food presentable and the tables very clean. She deserves a pay raise.

Sydney P, General Manager at Best Western Plus Yakima Hotel, responded to this review
Wow, we are so sorry James! We hope you give us another chance to exceed your expectations. I will address this issue directly. Thank you for choosing Best Western Plus!

"Great overnight stay"

5
18/12/2017

Needed to breakup a long drive, and decided to stay in Yakima at this hotel. We were pleasantly surprised. The room was very nice and large with a sofa and large comfy chair. The king bed was a bit hard, but we slept well. The morning breakfast was one of the best I've encountered in a hotel. I'd would definitely recommend this hotel for a Yakima stay

Sydney P, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you so much for your wonderful review! Please come back to see us if you travel to the Yakima Valley again!

"Average hotel, great breakfast!"

3
13/12/2017

We stayed at this hotel on Thanksgiving night while in Yakima to visit family for the holiday. The room was clean and somewhat updated. We chose this hotel with the kids since it had a pool. We went down to use the pool that evening and it was FREEZING cold. The kids were super disappointed which was a bummer, but breakfasts the next morning really made up for it. The kids loved making their own waffles and pancakes and having so many options!

Sydney P, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you so much for your wonderful review! Please come back to see us if you travel to the Yakima Valley again! We are so sorry about our maintenance issue while you were here! We have since fixed that issue.

"Thanks for an awesome Thanksgiving breakfast, Connie!"

5
23/11/2017

Our family of four stopped for rest the night before Thanksgiving, and before finishing our trip to see family we enjoyed a stellar breakfast. With the holiday, it wasn't too crowded, and the breakfast coordinator, Connie, was friendly and so kind to my little girls, who were beyond excited to be staying in a hotel. Connie wished us a happy holiday, made sure we had what we needed, and the breakfast was hot, fresh, fully stocked and had plenty of healthy and filling options. We plan to make this a regular stopping point when we need to rest in this area! Thanks to the lovely staff at the Best Western Plus Yakima for a restful and impressive stay. Kindness rocks. Happy Thanksgiving.

"Yakima Best Western"

5
11/11/2017

I had a great stay people were nice and friendly. Good size room and quiet. Breakfast was good but crowded. I would recommend this hotel to friends. Close to the freeway and a few places to eat or close by.

"Great service"

5
11/11/2017

A very friendly and helpful group of members work here. The area was convenient to the places we needed to go but the restaurant selection leaves something to be desired. The inclusive breakfast, while not gourmet, was sufficient and pleasant enough to satisfy us for our trip home,

"Great."

4
10/11/2017

Nice place to stay. Great breakfast. Connie the lady that does the buffet was great. Kept the food in supply. One note is that all double queen rooms are on highwyway side of building. Kings are on opposite side. Great pool and hot tub.

"Great breakfast room and comfortable bed centrally located"

4
04/11/2017

This is a great property that is well located and easy to find. Bed comfortable and room well appointed. Breakfast bar had all the goodies and Connie, the host made sure the food items were replenished and cleaned the counters regularly. Well located in Yakima

"Excellent"

5
02/11/2017

Enjoyed our stay in this Best Western and would have no hesitation of staying there again friendly staff, good breakfast and clean rooms made the stay very pleasant. one of the better Best western hotels we stayed at during our USA road trip.

"Wonderful stay"

5
22/10/2017

The room was very nice,clean and quiet. There were only 2 complaints- the toilet was too low and no handicapped lift in the pool. The breakfast was nice and the hotel was close to the freeway and to resteraunts.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
We are happy you had a great stay and were able to enjoy or breakfast. Our hotel is great for travelers wanting to get off and on the freeway. Thank you, Brian

"Wonderful stay, everything we needed for our family"

5
13/10/2017

This place was so accommodating and has everything a family needs when travelling through, like a pack an play, fold out bed, and extra blankets. they think of everything. It's even nice to know that if we have a dog with us he can stay too. Connie was so helpful at the food court and there was really a pretty amazing selection of food. It tasted extra good today. Thank you Connie.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you, I am happy you had a great stay along with your pet.

"Don't stay here!"

1
11/10/2017

Noisy neighbor, loud TV, barrage of profanity. Room booked online or would not have selected this property. Reported problem to Front Desk. Front Desk talked to person in "Noisy room", noise continued. Spoke to Front Desk again in the morning. No follow-through from Manager, which gave me the impression that they just don't care. Lots of motels in Yakima - pick someplace else.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
I am sorry you had an issue with your neighbor. I have tried to reach out to you, I have left a message on the number you gave the front desk and the number we have your reservation. I would love to talk to you about the situation you encountered. Please feel free to call me at the hotel. Brian

"Very nice room"

5
09/10/2017

Everything was great for our quick, overnight stay. Unfortunately, we arrived at 9:00 pm and my 14 year old son only had 30 minutes of pool time. It said 24 hours for pool, but that is only adults. It worked out fine though. Bed was a little hard, but the pillows and sheets were excellent. Good sized room with two beds and a sofa, fridge and microwave. Staff were very helpful and pleasant. Easy check-in and check-out. Very conveniently located close to highway but it was not noisy. Rooms were pretty quiet, you could only hear people talking in the hall, which is typical of a hotel, but had a very quiet night. Breakfast was good, typical BW. I would stay here again.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
I am glad you had a good stay, sorry to hear your son had a short time in the pool. Next time talk with the front desk and I am sure we could have figured out something for him. We do that adults only after 10pm to help keep the noise level down for the rooms close to the pool. Thank you!

"Good hotel but overpriced"

3
08/10/2017

Good hotel, no problems. Choice hotels are similar in quality but are lower priced. I booked this as all Choice hotels were fully booked 11 AM check out is too early and should be changed to 12 noon. Asked for and got a 12 noon check out

Brian M, Front Office Manager at Best Western Plus Yakima Hotel, responded to this review
I am sorry you felt it was overpriced, we do have an 11am check out but can be flexible with that. We just have to have to get the rooms cleaned and ready for check in's at 3pm.

"Yakima Best Western Plus"

4
07/10/2017

The hotel is clean, rooms are comfortable, staff is friendly. Location of hotel is close to interstate although in an older part of town. Restaurants are a short drive. Cost with discounts like AAA are fair. Breakfast was well prepared and presented well with reasonable assortment of food items.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you, we are close to the interstate which allows for travelers to get on and off very easy. I am glad you enjoyed your stay and we do have very nice restaurants just down the road from us. Brian

"Stay here!"

5
07/10/2017

The Best Western is the best! Consistently great service where ever I stay. The beds are always just right for a good night's sleep. The breakfast ambassador Connie is sure to see that you have a great breakfast.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
YEAH! Thank you, we strive to provide great service to everyone, I am very happy you received great service and good night's sleep. I will tell Connie you thanked her for making sure you had a great breakfast.

"A Nice Place to Stay"

4
01/10/2017

Excellent location near the interstate. The hotel was very clean, the room was nice and well kept. The decor is dated, but nice. Breakfast in the morning was good. The scrambled eggs were fresh and hot. We will stay here again when we return to the area.

"Little Things Mean A Lot"

5
29/09/2017

The two gals that cleaned my room, each did a lot of little things that added up to a lot. After a long day of training, it was so nice to come back to the room and see things how I left them, but neatly placed. Even the bed.The rest of the staff was really nice too. This is an older location. And yes, my room had a little of the old smell to it, but it quickly dissipated. I'm allergic to cigarette smoke, but didn't have any issues. The bed was comfortable, the shower had good water pressures and I had no problems with the internet. I would stay here again.

"Best breakfast ever!!"

5
21/09/2017

I don't usually eat breakfast and I'm not a fan of eggs.... Best hotel breakfast and scrambled eggs by far, better than Mom's!!! Everything was neat and clean and a huge variety of options. Even the juice dispenser did NOT have watered-down juices you normally get at a hotel breakfast. I would stay here again just for the breakfast, but the entire stay (just one night) was extremely pleasant!!

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
I wont tell mom! Thank you, we are glad you had a great time and breakfast exceeded you expectations. Thanks, Brian

"Pleasant stay"

4
20/09/2017

While on a short golf trip my wife and I stayed one night at the Best Western Plus Yakima. We had a top floor room (3rd floor) overlooking the RV Park. The room was quiet, clean, and comfortable. Upon our arrival, we were met with a very friendly greeting by the front desk clerk and experienced a quick check-in process. I took advantage of the 24hr fitness facility which included one treadmill and one elliptical trainer. The facility was small but all equipment was in great working condition. Included in our rate was a hot breakfast which included the standard self-made waffles and pancakes, freshly made scrambled eggs, sausages, hot biscuits, gravy, assorted yogurts, toast/English muffins, and bagels. The complementary coffee was very good, hot, and not watered down or bitter. The express checkout was great. A copy of our receipt was slipped under our door so we checked out quickly and we were on our way without any fuss. We liked the hotel and will stay there again because of the value, simple amenities, convenience of its location, and good customer service.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you, we are happy you had a great stay and look forward to seeing you on your return trip. Brian

"The Worst!!!"

2
18/09/2017

The maids at this hotel are dishonest!!! I left my diamond stud earrings on the sink and "surprisingly" no one found them!!! I called as soon as I realized but got the run around for 3 phone calls. Finally when I spoke to the manager, Brian, he said no one turned them in and acted like I was lying about it. So mad!!! Also, this hotel is in a bad part of town, homeless people and druggies are constantly in front of the hotel. Didn't feel safe there.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
I am very sorry you feel that way. We take the items left behind by our guests very serious. At some point in time everyone forgets something, we want to make sure they get it back if it is forgotten here with us. We have a great location for people traveling, it allows them quick and easy access to the freeways running past our great city. What is also great about our location it allows the people visiting our area quick access to downtown and also allows them to get access other parts of our city without dealing with downtown traffic. I am sorry you had a disappointing time, Brian

"Another nice Best Western Plus"

5
15/09/2017

We had an excellent stay this past weekend at the N First Best Western Plus in Yakima. We've always had good luck with the Pluses. No complaints. Eggs at breakfast were not wonderful, but if that's the only thing I can bring up, I'm fortunate.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you, I will review our eggs to make sure we are cooking them correctly. Brian

"Passing through Yakima Washington"

5
13/09/2017

Great value, new hotel very clean. Could have walked to food but we were there during the fires so opted to drive. Hotel has pool and hot tub but we did not use it. Elevator. Would stay here again. Breakfast was the normal BW including waffles

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you for staying with us on your way through our city. yeah, those fires have been bad this year. Probably good idea to drive instead of walk with the smoke in the air. Brian

"best western 1st ave North RIP OFF"

1
11/09/2017

watch out better yet stay @ other hotels around Yakima Wa that will appreciate your money and business as this place will rob/steal u blind n not honor your reservation prices or any loyalty free upgrades with out U definitely digging deeper into ur pocket or a higher charge on ur credit card

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
James, I am sorry you didn't have the stay you were looking forward to. I reviewed you stay and I don't see any charges besides the one for the room. Please contact me at the hotel so I may review any extra charges you may have been charged, I don't see any on our end. We are very proud of our hotel, we try to go extra mile for our guests and our reward members. We truly appreciate your loyalty to Best Western. Thank you! Brian

"nice clean place"

5
09/09/2017

Good breakfast- they had BACON... Also, biscuits and gravy, and dairy free option for my daughter. Clean room, great pool with a decent hot tub(a little small but we were the only people there, and not THAT expensive. A 24 hour pool for over 21 year old. It was right off the interstate, with an AWESOME motorcycle dealer across the road (Owen's cycle or something like that)

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
We love bacon! We are happy you had a great stay and yes that is Owen's Cycle right across the street. Thank you for staying with us, looking forward to the next time you are in town. Brian

"convenient location quiet and clean"

5
06/09/2017

Nice clean motel close to freeway entrance into Yakima. Quiet rooms with garden outback. Good breakfast selection and plenty of tables Not too far from restaurants. Helpful staff were knowledgeable about local amenities.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
I am happy you found everything you were looking for. I love to hear the team was helpful and knowledgeable about the area. I will let them know. Thank you! Brian

"Don't quite see the issues"

4
01/09/2017

While this isn't the best neighborhood around, it's also not a valid criteria to rate the hotel. They have no control over that. If you wanna whine, go to city hall. We don't come this way often anymore, so we just pick a place at random. We were on our last stop after a 43-day road trip, and I wouldn't have stayed here if there was an issue. We found the hotel to be clean, safe, and comfortable. Everything worked the way is was supposed to.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
That is great! I am happy to hear we were a great last stop on a monster road trip. Thank you, we work hard to try and maintain our hotel. I will share with the team. Brian

"No sleep"

2
31/08/2017

I had a room with an array of air handlers roaring away on the roof just outside my room's window. The view of a roof with air handlers was not very asthetic. The elevator smelled of mold. The entire building could use some refurbishment.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
I do apologize for the men working on the roof. We had a couple of AC units go down with the weather being over a 100. They worked very hard and in that heat to make sure we didn't have any issues with inside units.

"Recommend"

5
30/08/2017

Easy access to the highway. Staff was professional and helpful. Close proximity to the Red Lobster Restaurant which was the reason we chose Yakima to begin with ! Would not hesitate to stay here again. it was an enjoyable visit.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you!!! love to hear it and we can't wait to have you back.

"Opt out of this location...a little seedy."

2
29/08/2017

This hotel is clean enough, and was safe for an overnight this time but the area is full of transient, homeless, druggies floating around. The strip it is on was once vibrant with restaurants, hotels and business's. This pretty nice hotel is now in the middle of a messy place. Again, we did not have a problem, but you want to lock your cars, hide the valuables and set the alarm. The pool did not appear very crispy clean, kind of greenish hue, same with the hot tub...both inside. We did not venture in.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
I am sorry to hear you didn't like the area around the hotel. We have a great location for our guests to get on and off the freeways while also a great way to start their tour of our great city. I will check the hot tub, that is first we have heard of any issues, we check that out and fix ASAP if there is something wrong. Thank you

"Great place to stay"

5
26/08/2017

When approaching this hotel, we were a bit put off by the surroundings, but once inside we were very pleased with our one night stay at this hotel. Beds were comfortable, room was large and clean. Our room overlooked a large camp ground, but there were no problems with noise at all. Very good breakfast with hot items. Breakfast was set up in a banquet room setting with plenty of room for guests. Very satisfied with our stay.

"Highly recommend"

5
22/08/2017

My daughter and I were traveling from southern Illinois to University of Washington in Seattle, this was the last night of our journey and by far the best hotel along the way. Thank you to the staff for making our stay enjoyable.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
We are glad you had a great stay with us on your last night of the journey. Thank you!

"Comfy, clean, and wonderful!"

5
22/08/2017

The room was clean, spacious, and well furnished. The staff was friendly and helpful. Loved the breakfast! We booked on the recommendation from a friend, and we were delighted with our experience with Best Western--we'll definitely use Best Western again!

"wonderful staff"

5
22/08/2017

Wonderful, polite staff, Accomadated my early arrival as soon as they could and facilitated an early departure. Room was simple but very spacious, desk amenities great. Room was spotless and everything in top shape. Great and consistent value.

"Nice place"

4
21/08/2017

We greeted immediately upon entering. The young man who checked us in was very professional and accommodating. Wish I could remember his name to give him a shout out. The room was clean and very comfortable. Nice place to stay.

"Best Place in Yakima"

4
21/08/2017

Nice rooms, in great condition. Good breakfast. The beds and pillows are the best I have slept on - a great value and after hearing about the theft problems surrounding hotels nearer the conference center, the best place to stay!

"Good place"

4
06/08/2017

A good hotel, average value for money. They served fresh baked cookies as we were arriving. Kids liked the pool. Yakima is a nice little town. Breakfast was good... had everything that you may want. Extra couch in room, sink not part of the bathroom.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you! we like our little town, we have our growing pains just like every where else. We are glad you had a good stay and enjoyed those cookies. That pool is a hit with it being inside it allows everyone to stay out the crazy heat in the summer and the cold in the winter. Thank you! Brian

"A fine place to stay in Yakima"

4
05/08/2017

I would rate this hotel visually as "standard American highway lodging" and in certain places it showed its age, but the place was very clean, the beds were fine, the breakfast was fine if not outstanding. Staff were very friendly.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
Jim, we are glad we met your needs for a standard a hotel. We certainly would like to be above standard and strive to give great service in a clean hotel. I hope to see you again. Brian

"GREAT STAY IN YAKIMA"

5
03/08/2017

Stayed here recently for a business trip and I really enjoyed the hotel. Good access from the freeway, Lots of access to downtown and area eateries. The hotel was very clean, well staffed, it also has a great pool and hot tub, small gym and breakfast in the morning. The staff was helpful in guiding me around town. The price was in my business travel budget, my room was very good the bed was in great shape. I would recommend this hotel to anyone coming to the Yakima area. Nice job Best Western.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
Jeff, we are glad you had a good time on your trip. I hope we guided you to some great places in town. We look forward to your next trip to Yakima. Brian

"Great hotel, great price"

4
29/07/2017

Absolutely great hotel for what you pay for. For under $100 you get a clean, spacious and silent room. Great breakfast buffet also. Beds were comfetable and staff is helpfull and friendly. We've had a great stay here.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
We are very happy you had a great stay. Thank you! Brian

"Good stay"

4
19/07/2017

Room was clean though it had a light smell of previous smoker even though it was a non-smoking room. Other than that, breakfast decent, staff courteous, and rate very good. Room was quiet even though close to highway.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you!, We are happy you had a good stay with up. We will check on the smoke smell in the room. All our rooms are non smoking. However some people still smoke in them and we try to make sure we do our best to get that smell out of there. We must have missed that room.

"Great Stay"

5
16/07/2017

Very nice hotel very clean and organized comfortable bed and I stand at the front desk check in and check out was a breeze will definitely come again. Location of the hotwl was awesome lots to do good places to eat and gas hey place

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
That is GREAT, we are so happy you had a great stay and everyone was breeze. We look forward to seeing you again.

"Great hotel"

5
15/07/2017

Clean modern rooms and great full breakfast. Lots of selection. I would recommend highly. The lobby was very well decorated. Great first impression! Our furry travelling buddy was welcome there also, which was perfect!

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
We love furry travel buddies! Thank you and we look forward to seeing the next time you are in Yakima.

"Good Hot Tub & Pool"

4
11/07/2017

We'd arrived here from just north of Missoula so the end of a pretty long day's drive. We'd also come in via the 'back door', opting to drive down the scenic Yakima Canyon road from Ellensburg rather than I-82. The check-in was friendly but what was really welcome were the leisure facilities and we made good use of these on the one night we stayed. There is a 10m pool and a decent size hot tub. The room was fine, usual BW standards, so no complaints there. The hotel is not in the most salubrious part of town, if there is one, but for one night it was fine. That said, it was close to the road leading into Mt Rainier NP the next day so you can't have everything I suppose :-/. Breakfast was good and set us up nicely for the day. There is also a self-service laundry service that we made good use of.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
I am glad you enjoyed the pool and hot tub. They are great and being inside you can enjoy them year round.

"One night stay"

4
09/07/2017

Good service, 24 hour pool for adults! Slept well nice beds. We had the two queen room. Staff was helpful upon check-in. Good breakfast, eggs bacon an waffles. Coffee around the clock. Best western for the win!

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
YES! We like to win! Thank you

"2 1/2 'Stars' Great Staff So-So hotel"

3
09/07/2017

This hotel is conveniently located near I-82 and has great helpful staff. The rooms were clean and beds comfortable. We had issues with rooms being ready for guests. One had a toilet that did not work and another had very noisy A/C. In my opinion, both of these rooms should have been reported to maintenance by housekeeping to ensure guest readiness.

"Relaxing stay"

4
08/07/2017

Although located along the highway, this hotel offers you a relaxing stay without being disturbed by the sound of traffic. We had a very large room equipped with all the stuff one might need. The room was clean, spacious and had a nice and comfortable bathroom. An excellent bed completed our stay. Breakfast as may be expected from this level of hotel.

"Good stop in Yakima"

4
04/07/2017

We stayed at the Best Western on N. 1st. in Yakima at the beginning and end of a recent road trip. The rooms were well appointed and comfortable. Everything worked and was clean. Unfortunately, on the first night our room was right across the hall from the ice machine. The noise stopped around 11 pm and so was not serious. The second night, at the end of the trip, we were near some very rowdy people and we had to call the front desk. Eventually that was taken care of. Otherwise both stays were very pleasant.

"Need security"

3
04/07/2017

We stayed there twice over 10 days. Our room, the facility, the staff and the breakfast were generally first-rate. However, when a large group of guests were loud and unruly in the middle of the night, they had no effective response. The young lady at the desk was all alone at that hour. She did her best but could do little. This locally-owned franchise has generally been diligent in attending to every detail. No doubt they will secure an adequate remedy, but until they do, we do not recommend the hotel.

"Average Hotel - But Don't Go Outside"

3
27/06/2017

The hotel is average for Best Western, probably doesn't deserve the Plus add-on. The room was clean, all the standard amenities, but the bath/shower needed some updating. The pool was clean and comfortable. The fitness center was a closet with very limited options. The provided breakfast was below the standard. The downtown Yakima core around the hotel was filled with homeless, drug deals, and 'street people'. I would recommend traveling a few extra miles outside Yakima to find a hotel.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
I am sorry you didn't like our location. We located close to two freeways that allow for our guests to get on and off the freeways with ease. What is also great about our location is we just a few minutes from the heart of downtown Yakima. We have been working on a remodel of the hotel. The fitness center should be much better after our next phase in the winter. Thank you! Brian

"Glad we tried this BW Hotel Yakima, WA"

5
24/06/2017

Easy to find. Just a few blocks from our favorite Yakima, Wa restaurant, Gasparetti's located south of the hotel on N 1st. We meet friends there each trip through Yakima. We plan to stay here again on future travels through the area. BW Plus has the kinds of amenities we prefer at hotels. The breakfast is usually very adaptable to each of our needs. A bit more difficult for me these days as I must follow a very strict diet for my health. No eggs, no grains, so yogurt is good. No sugar and I can have an occasional cup of decaf coffee. While my husband can eat whatever he wants. It's all good.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
We are glad you had a great stay, lets me know next time you are a here and I can try to make sure we can meet you dietary meets.

"Great deal for easy access to freeway"

4
21/06/2017

Have stayed here in the past and continue to be happy with the experience. Free breakfast is great. Pool and hot tub are decent, as are rooms. Location of this hotel means you are close to freeway, but not in a position to walk around the area esp. at night--but that's anywhere anymore if you're in most downtowns.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
Our location does allow for getting in and out town quickly while still able to reach downtown very easy. We are happy you continue have a great expericne.

"Wine weekend"

4
21/06/2017

Looking for a good location to start our wine tasting weekend, this worked but there was not much to do right around there. Cookies were awesome, breakfast was predictable. Overall a safe clean hotel.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
Happy you had a great time, wine is great in the Yakima valley.

"Very skilled, polite, kind staff, especially JESSE WILL! She works the nightshift and is so inviting and helpful!"

5
20/06/2017

I travel often for work and I have stayed at many Best Western Hotels in many states. I am highly impressed with the Yakima Best Western Plus Hotel on 1st street managed by Brian Morton. I want to recommend this hotel to everyone, as it is the best Hotel I have stayed at. I was taken care of by Jesse Will the night shift front desk clerk, who has the best customer service I have ever experienced, along with a kind smile, and was willing to go the extra mile for me to make sure I had a comfortable experience. This Hotel is high class top notch! I am picky, and didn't have one thing negative to say! Thank you Carie W. from Spokane

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you! We are so glad you had a great time and we are able to meet your needs. I will share it with Jesse too! Thanks! Brian

"Farming Community"

4
18/06/2017

Nice farming community, lots of eye stimulation. Nice hotel with big city prices. I may have had the smallest room in the hotel @ $195. The local prep ball team was staying there. I wonder what kind of rates they received.

"Excellent quality"

5
18/06/2017

Everything was top notch quality. Even the warm cookies in the evening. Room was very nice. Quiet. Exactly what we needed on the first leg of our trip. Everything worked. Ice machine and vending machines were about 10 steps away. Could not ask for anything more. Thank you very much.

"Great stay at Best Western"

5
14/06/2017

Very polite staff upon check-in. The room was extremely clean with nice decor. The breakfast facility was very well prepared and sufficient food put out. Check-out was easy. Look forward to coming back for the next conference.

"Nice place to end our holiday"

5
12/06/2017

This was a one night stop at the end of our 3 week road trip. The area around the hotel doesn't look like much but the hotel itself was very nice. From the very friendly staff to the nice, clean, large room and very good complimentary breakfast, it was an appreciated stay. Special recognition to Connie in the breakfast room. Our room was a king on the 1st floor located conveniently to the indoor pool and close to the ice machine and snacks. Very quiet inside with comfortable bed and pillows. There are a couple of restaurants just up the street.

"Great Service!"

5
06/06/2017

The staff at this hotel gave excellent service. Even after I checked out and left something at the hotel - they went out of their way to get it back to me. Great customer service and very friendly attitudes. Also they made excellent suggestions on where to have dinner.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
We are glad to help and are happy you had a great stay, see you next time

"Great service"

4
05/06/2017

Called for reservation a few days before arriving. Staff was very helpful. Hotel very easy to find. Room was comfortable. Spa and fitness center well kept. Breakfast had many choices. All staff friendly and available.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
We are happy you had a great time, we try to make sure everything is kept nice for our guest.

"Softball"

5
05/06/2017

Great hotel especially in this area. The staff are very friendly and accommodating. The hotel is comfortable and clean. The breakfast is nice. We have stayed here for multiple tournaments. I would recommend this hotel.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
We were happy to have, I hope the softball went well. We look forward to you visiting again.

"Reasonable Value"

4
31/05/2017

This BW property has a lot going for it. It's relatively new, the rooms are clean, quiet, and up to date. Stuff works. The staff is polite and helpful. There was no issue at all with my service dog. Breakfast was fairly typical of this tier -- scrambled eggs, biscuits and gravy, the usual dairy items. It was decent although one could do better at a regular restaurant. I stayed at this particular BW before and will again the next time I pass through Yakima and need a place to stay. It's not the least expensive hotel in the area, but I know what I'll get.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
We are happy to be dependable and meet your needs. We look forward to seeing you again.

"Excellent Value and Location"

5
24/05/2017

Stayed at the BW through a recommendation while attending a Hoops tournament in Yakima. The staff was excellent from check-in to the breakfast attendant. They promptly delivered a bedding set for the pullout, which came in a formal presentation. Very refreshing. The complimentary breakfast was very satisfying for myself and the basketball players. The rooms were comfortable and have recently been updated with Furniture, fixtures and bedding. The location was great, near the freeway and close to downtown. Easy access getting to all the gyms. Highly recommend.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
I am glad you enjoyed your stay and the location of our hotel. Our location does make for easy access to getting around town. Thank you and hope to see you next year.

"Excellent Staff, Very Pleasant Stay"

4
19/05/2017

This is a clean, pleasant property. It's not fancy, but the staff are outstanding. I was traveling with my husband, who has disabilities, and they went out of their way to help. The accessible room was well set up, and the automatic front door is a big plus with a wheelchair. I was most impressed with how everyone from the manager to the maintenance man provided assistance and caring.

"Best Western Yakima"

3
15/05/2017

Seems to be a low-income area... Mostly commercial. Drive a mile or so down through rows of motels and restaurants ( none I'd want to eat at ) and you'll find a Safeway - lots of one-way streets. This area needs a re-vamp!

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
Debra, I am sorry you didn't like the area we are in. We conveniently located by the freeway to allow traveler and easy on and off when traveling. You can also be in downtown Yakima in a just a short drive. I hope the hotel met your needs while you were here.

"Best Western in Yukima"

2
15/05/2017

Room was not clean when I checked in. I had to go to the front desk to get sheets and a blanket. The sheets were too small, and they only gave me one pillow case. At 10:00 PM the front desk manager knocked on every door on my floor, because someone reported smelling marijuana. Under new management, and the place has gone down hill. If you are looking for professionalism, look elsewhere. I checked into a different hotel the next two nights. Didn't even bother checking out or getting a refund.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
EdwardsW5991EU, I am very sorry about the inconvenience of your stay. I will try to get the items fixed you mentioned. Thank you, Brian

"Excellent!"

5
12/05/2017

Room was clean and quiet, breakfast was great and huge selection of items, great internet! Bed and pillows were very comfortable! I did not get a chance to use the spa or pool but they looked clean and inviting.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you, We are glad you had a good stay and we met your needs. Come back and enjoy our indoor heated pool and hot tub

"Typical, clean, comfy stay"

4
10/05/2017

Typical BW with nice breakfast, quiet and clean rooms that are fairly up to date on style. Hotel is on a small footprint, and yes there is a trailer park behind the hotel, but it was quiet and without incident. Bed was comfy and their pillows were decent. I am picky about pillows not being lumpy or old and nasty so I was happy my quirks were met with satisfaction.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
Sydneyg73, I am glad to hear our pillows met your satisfaction. Thank you for your stay, we look forward to having you back. Brian

"Up to Date Decor, Very Clean, Excellent Service & Friendly Staff"

5
22/04/2017

We enjoyed our stay. Very nice rooms and comfortable beds. Very Clean and well maintained facility. Excellent customer service and friendly staff. Free breakfast was a definite plus with several options to choose from and dining area was extremely clean. Connie who worked in the dining area for breakfast was very helpful and friendly. Loved that they also offered free wifi.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
We are so happy you enjoyed your stay. Thank you!

"Mostly great"

4
21/04/2017

Everything was good ( king bed, breakfast, near freeway etc) except we had to pick up sheets for our pull out bed and it had a noisy plastic cover over the top like it came out of the factory. I kept us all awake during the night.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
I am sorry for that plastic being on the sofa bed, they are all new pieces of furniture. I thought we had taken all the plastic off. One must have slipped past us. We will make sure we fix that ASAP. Thank you, Brian

"So much noise in the hall ways people"

1
13/04/2017

Ice machine was making too much noise and it was jus Right by our door people @ 2:00 Am were walkin like crazys and talking and making so much noise from 2:00 -4:00 am we didn't got enough sleep no good

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
I am sorry to hear the noise was keeping you awake. We certainly try to keep the noise level down in the nights. We do sometimes get busy and are unable to check on guests who sometimes make more noise than others. Again, we are sorry and we hope you will give us another shot, typically the 3rd floor is a floor that has less traffic and usually has less noise. Thank you, Brian

"Not recommended, below BW standard"

2
12/04/2017

Very noisy heating units in room, changed price on me. I might expect this of a lower price $50 per night place but for BWPlus this property falls well below expectations for cleanliness, for courtesy and for noise.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
Stanley, I am sorry to hear about the heater. We will go check that room to make sure it is working correctly. I am not sure what you mean by price changed. If you extended you stay then sometimes the price will change based on availability for that night. However, if you were quoted a price and charged a different price please let me know and I will get that fixed ASAP. Again thank you for bringing the heater to our attention and we will make sure it working correctly. Thank you, Brian

"Not great, not horrible"

3
11/04/2017

Honestly too pricey for the quality of rooms and broken amenities. Not great part of town. The breakfast was very greasy and loaded with only high carb options. Overall, I wish I had stayed at a nicer hotel for less.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
Tara, I am sorry we didn't meet you expectations on your stay. We rarely have problems downtown but like any city we do have issues. Our location allows for quick access to freeways and downtown. We just had remodel and our rooms have new amenities in them. I would love to know the issue you had so that I can make sure it get fixed. Thank you, Brian

"Great stay"

5
09/04/2017

We drove Late into the night so we got here at 2am and the person working was friendly! Our bed was cozy and we slept 5 hours like a log! Had a lovely breakfast and a chat with the two guy working the breakfast got our free Sunday paper and away we went !!! Everything was A plus here.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you! We are glad you got a good nights sleep and you were able to read the free paper while eating breakfast. Our staff loves to chat with our guests. We want to help you have a great stay. Thank you, Brian

"Great Hotel"

5
05/04/2017

The Best Western Plus Yakima Hotel far exceeded my expectation. The guestroom was new and well-appointed with excellent wi fi and the 50” tv allowed for easy viewing (kids loved a bigger TV than they have at home!). We will stay at this hotel every time when travelling through Yakima. It was a perfect hotel for my family. We stayed for a basketball tourney and it fit us perfectly. I don't think there is a better option for us with a great breakfast and the pool and hot tub were a great way to end the day.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
We are glad you had a great time and we would love for you come stay with us again. I am happy you were able to enjoy our indoor heated pool and have a great breakfast. Looks us up when in town next! Brian

"One Night Stay"

4
28/03/2017

Hotel and breakfast were great. Only bad part was no grass areas (anywhere on and off premises) for our dog, only large rock landscaping. Dog was not happy! Location was a bit far from services but very convenient to freeway.

Brian M, General Manager at Best Western Plus Yakima Hotel, responded to this review
sorry for the lack of grass near us. We love being pet friendly and will do our best to make sure they have a great stay too.

"Great Stay, Will be back"

5
28/11/2016

Loved our stay here! Very clean and affordable. The staff was great and accommodating. The best part was the bed, oh man so comfy. I don't sleep well on the road but got a solid 7 straight hours and would have probably slept 2 more if my son didn't stick a lego in my nose. Will definitely stay again! (without kids next time)

"Great breakfast selection and friendly staff"

4
24/11/2016

Good Best Western. Rooms very clean and a bit dated but in par with the Best Western chain. Breakfast selections were great. Greek yogourt, almond milk, etc. were really nice perks. Staff was very friendly. Not in the best area of town but the hotel was well lit and we felt safe and secure at all times.

"Unsatified"

2
21/11/2016

We will not stay at this hotel again, even though we always try to stay at Best Western. The bed resulted in the family having back pain (even the children) and we received a wake up call at 5am that we never requested. We do not like to have to answer a phone at 5am, nor do we like having to put our children back to bed after being woke up. The staff did not seem to care and the biscuits at breakfast were like rocks. Rocks and gravy that what we had for breakfast.

"Thanks staff"

4
11/11/2016

We stayed here as a volleyball team and the staff was very helpful. The front desk was available for extra bedding, towels, etc. and the cleaning staff was friendly and personable. Breakfast was awesome and Connie was the best!! She found extra servings of my favorite type of yogurt for me to make my day :)

"Great stay"

4
07/11/2016

The staff was very helpful and courteous and the room was more than adequate.Everything was clean and the bed was comfortable. We had all we needed for our electronics. Enjoyed breakfast. We would stay there again.

"Nice Hotel, cold pool"

4
07/11/2016

This hotel does the trick. Nothing spectacular, nothing horrible. Everything right as it should be. Free breakfast is great, has nice warm hot tub, but the pool is less than warm and unenjoyable. Overall, it made for a good stay. Doors are thin, so if people are loud walking down the corridors its the same as them being in the room with you. The location leaves more to be desired. Half the businesses in the area are boarded up and empty, and lots of crack heads at night. This is not in the "nice" part of town. Especially for the price. Immediately next door or many motels for $32 a night.

"Good Place and Value"

4
01/11/2016

Traveled to Yakima for a conference and found this place to be a good alternative to the conference hotels around the convention center. Priced about on par with most competing brands in the area, easy and relatively short drive to the convention center, which was less than 2 miles away. Friendly staff and very nice accommodations. Easy check in and check out. Cookies and coffee in the lobby during the late afternoon/early evening hours. A full breakfast with a choice of eggs, sausage, hash browns, waffles, cereal or biscuits and gravy each morning from 6 to 9. All nicely cared for by a staff member who does a great job of providing the various food choices and keeping things tidied up. Room was comfortable and provided all the amenities needed to relax and review each days activities at the conference. They have a nice business center too that could prove useful to anyone needing to conduct business during their stay. Only downside I noticed while here is the neighborhood is a bit sketchy as you drive towards the down town area on 1st Street. All-in-all this is a nice facility, with terrific staff and I would stay here again.

"If you must travel to Yakima..."

4
28/10/2016

Over all a good place to stay. Good location and a good breakfast, what more do you need? Ah ha could do with a better quality TP. Right across the street form the Harley dealership, dogs & hogs on Saturdays.

"This is a good choice in Yakima"

4
27/10/2016

Choosing a hotel in Yakima requires care - cheap can be sketchy at best, and the nicer brands can seem really expensive for the location. This BW is maybe the best bang for the buck, it is respectable and well kept, and not insanely expensive. Rooms are modern and clean, adequate parking. Being a "plus", breakfast is above average. Location is just north of the main commercial hub, but has easy highway access. Would stay again.

"Great Hotel for the Value"

5
21/10/2016

Would recommend stay at this hotel if you are in need of a hotel in the Yakima area.The only compliant I would have is that the pool was cold. Besides that the room was nice and cozy. Nicely decorated. Breakfast was very good and nicely presented.

"Interior Perfect, Neighborhood I'm not sure"

4
17/10/2016

Nice staff. Clean and new seeming interior. Very roomy rooms. I just felt like the location was not as safe as I like to feel even though nothing specific happened to me personally. There were many families here as well as retired-aged people. It was nice enough and only 5-10 minutes from plenty of food options and downtown.

"Comfy"

4
07/10/2016

Booked this hotel because we like BW and it was on our route to Idaho. Very comfy and clean with very courteous and friendly staff. Unfortunately there are no decent restaurants within walking distance if one has a hip problem. I believe it was two long blocks to the closest. The hot breakfast included in the rate was very good and more than adequate.

"Best Western Plus Yakima hotel"

5
04/10/2016

Second time here and I stayed almost two weeks for work. Nice up to date hotel. Easy access on and off the highway. Serves a fabulous breakfast and the staff is caring, knowledgeable and helpful. Very cordial with every interaction. I highly recommend this hotel in Yakima and it's within a mile of downtown Yakima with really nice upscale dining. Very impressed.

"Soccer Trip"

5
01/10/2016

Wonderful experience! Checked in quickly, parking was wide open. Very easy to access from the freeway. Jesse on the night shift even made cookies upon request at midnight. Hotel was clean, beds were comfortable! Would highly recommend.

"Excellent Business Hotel"

5
29/09/2016

The stay at the Best Western hotels always makes my stay away from home pleasant. I would highly recommend Best Western as your destination when away from home. They are always clean and the staff are helpful.

"Clean and great deal for the price"

5
26/09/2016

Only complaint was that the bed wasn't super comfortable, but it was on par for a comparable hotel. The breakfast was good, the internet was reliable, and the room was very clean. Not really walking distance to any restaurants (aside from the Waffle place), but it is very easy to drive around town.

"Loved our stay"

5
26/09/2016

We have stayed here once before. The hotel is clean and the staff is friendly and helpful. We come to Yakima at least twice a year and glad we found this hotel. The only thing I noticed was the room needed to be edged a little.

"A good night's rest"

4
24/09/2016

We stayed here on September 10th. Had no problem finding the motel after leaving the freeway. Our room was ready earlier than the check in time which was just what we wanted. The people who worked the front desk were friendly and helpful. Our room was comfortable and clean. The guest laundry facilities were clean and worked efficiently. Breakfast was not bad.

"recent stay"

3
20/09/2016

the location was average the breakfast was good and area was clean the condition of the room was clean but the bed was like sleeping on ply wood we had access to wi-fi check was easy and simple easy access to freeways

"Pleasant nights sleep"

5
20/09/2016

We had a third floor room (top floor) and it seemed very quiet as compared to some other motels that we have stayed in. Linens were nic and clean, as was the room. Very good breakfast with choices for everyone.

"Noisy"

2
14/09/2016

The exit door is broken and slams shut every time someone exits or enters the building. This made it difficult to get a full nights sleep. The floor on the 2nd floor guest room above mine was very squeaky when the guests walked across it. Additionally, during my 4 day (over $500) stay, the trash was not emptied even once.

Ron R, Manager at Best Western Plus Yakima Hotel, responded to this review
Dear Kim A, Thank you taking the time to review our hotel and bringing your concerns to our attention. Your feed back is very important to us. I understand how important a good nights sleep can be and I apologize for the noise you experienced. I will look into why your trash wasn't emptied during your stay. We strive for excellence in our room cleanliness.

"Great Stay!"

5
14/09/2016

This hotel is clean and well done. The staff was very nice, friendly and helpful. Our room was large so lots of room to move around for 3 adults with a sitting area with 2 chairs. Breakfast was the normal BW breakfast with choice of sausage, eggs, waffles, yogurt, fresh fruits, etc.

Ron R, Manager at Best Western Plus Yakima Hotel, responded to this review
Dear 808LApo, Thank you for taking the time to review our hotel. We have a great staff that strives to please all our guests. Hope to see you again soon!

"Good comfortable stay"

4
13/09/2016

We stayed at the Yakima Hotel for one night on our family trip. We travelled with a baby and a 4 year old. We found the staff helpful in recommending places to eat and with getting our room set up with a crib before we got there. They also set us up in a room with close proximity to the pool which we visited a few times. (Room number 101) We were all happy with the choices at the breakfast in the morning too.

Ron R, Manager at Best Western Plus Yakima Hotel, responded to this review
Dear northrngal44, Thank you for taking the time to review our hotel. I'm glad you were able to enjoy some of our amenities. Hope to see you on your next visit to Yakima and safe travels!

"Just okay"

3
12/09/2016

One side has a view of an old and run-down trailer park. We had to switch rooms as the original had a toilet that would not flush and no one on property to repair it. Original room and tub and shower curtain in need of bleach/replacement. The AC was just okay. Beds comfortable. Granite counter tops nice touch. It is not very close to main part of town. It is situated just off hwy 12. If you do stay here, insist on room with view on opposite side of trailer park. Ugh!

Ron R, Manager at Best Western Plus Yakima Hotel, responded to this review
Dear Kathleen W, Thank you for taking the time to provide us with feedback from your recent stay. I am sorry you visit was just okay. We have implemented more frequent shower curtain cleaning based on your feedback. The toilet has been repaired and I apologize our maintenance was not available to fix it immediately. We do enjoy easy access from highway 12 and our location just 2 miles from the heart of downtown Yakima and although there is a trailer ark located just behind us, it is full of beautiful mature Cottonwood trees that make the view somewhat more tolerable. I hope we will see you on your next visit to Yakima and provide us with an opportunity to provide a more outstanding experience.

"Newly renovated"

4
05/09/2016

Always good to stay in a newly renovated hotel! The room looked sharp with clean carpets, freshly painted walls and updated fabrics. Our was large enough for two queens and a sofa without feeling like the furniture was crammed in. The bed was very comfortable, the shower had excellent pressure and the towels were thick. Although the hotel is adjacent a busy street, our room was quiet. Breakfast had the usual fare. Staff was efficient and welcoming. The price was a tad high, but it was Labor Day weekend so that's to be expected. I'd definitely recommend choosing this hotel for the next year or so while the renovation is still shiny.

Ron R, Manager at Best Western Plus Yakima Hotel, responded to this review
Dear Substrata23, Thank you for taking the time to review our hotel. I'm so pleased you enjoyed our newly renovated rooms. Should your travels bring you through Yakima again we hope to see you!

"Best choice for the money"

4
01/09/2016

Decent price, clean large room, easy to negotiate, near the interstate. Front desk was most helpful and courteous. Excellent breakfast: scrambled eggs with choice of chopped bacon and shredded cheese. Also many choices of yogurts and even milk in small cartons. The pool was very pleasant and long enough for lap swimmers to get in a decent swim. You will need a car to get around, although there were a fair number of choices of restaurants on the same road.

Katie W, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you for the wonderful review of our Hotel. Yes we are conveniently located off of 82, with great Restaurants close by. We are glad you enjoyed the pool everyone seems to love the fact it is opened 24 hours. we look forward to your next stay here with us.

"vacation"

5
01/09/2016

our room was very nice and clean. The breakfast we had was hot and a large assortment of food to eat. Our room was quiet even though the hotel was full. We enjoyed our stay. We will recommend this hotel .

Katie W, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you for the great review of our Hotel, we do take great pride in our Hotel and yes our updated Breakfast buffet has just about something for everyone. From Biscuits & Gravy to building your own Omlet Bar. We look forward to your next stay.

"Excellent location and value"

5
22/08/2016

Used to live in Yakima and when we come back to visit, my husband and I agree staying here is a great option for our family. Great location, rooms are decent and the free breakfast is satisfying with a lot of options. The location is not any more unsafe than most mid-sized cities, but not a lot to do within walking distance so you would need a car.

Katie W, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you for the wonderful review of our Hotel, we appreciate the feed back and hope you will continue to stay with us whenever you come to Yakima.

"Hotel OK but problems with billing..."

3
22/08/2016

A pretty standard BW hotel with comfortable clean room. However...I presented a $50 BW travel voucher at checkin and was assured it would be reflected in the total bill at checkout. Not so...a bill was slipped under my door during the night showing the total cost.. whoever calculated either ignored or overlooked the value of the travel voucher even though it was attached to the file.. I questioned this at checkout only to learn that the full amount had already been charged to my credit card and the voucher value would be credited "within 3 to 5 days" .Here it is 5 days later and no credit amount on my credit card. The hotel very quick to take my money; not so quick to return it even when it was their mistake to begin with.. And to top it off...elevator not working when we checked out (I realize this can happen) so we had to carry out bags down 3 floors. Not a very positive impression at this property.

Katie W, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you for taking the time to do the review, we do appreciate it. I apologize for your travel card not being taken care of at check in. It does take the Banks 5-7 Business days to refund the money back on your card however that shouldn't have happened either. The elevator was out of our control and they responded shortly after they were called. We hope you will give us another chance if your ever in the area again.

"Worst stay"

1
19/08/2016

I have stayed at this hotel several times in the past 2 month for business. This hotel room was filthy, plastic on floor underneath the sink area from previous guest. Fake fingernail on floor by bed...My bootie socks I wear were black from dirty floors. The night stand and table had sticky substance on them from previous guest. The staff has changed attitude, more interested in talking and chatting then helping guests. I wont stay at this hotel again

Katie W, General Manager at Best Western Plus Yakima Hotel, responded to this review
I apologize for the different issues you had during your recent stay with us. I have addressed these issues with my staff and we sincerely apologize. Our goal is to make sure every guest wants to come back and stay with us. Thank you for taking the time to bring this to my attention.

"Probably the best option in town"

5
09/08/2016

We stayed for one night on our Washington/Oregon road trip. it is conveniently located to the highway, and situated in a way that you can easily drive to a restaurant or store. The rooms themselves are pretty comfortable - pretty standard Best Western. I wouldn't necessarily go into the stay with an expectation based on the "Plus" label. Other than maybe offering additional services that a standard BW does not offer, I don't think you'll really find a difference in the rooms. The room was mostly clean, perhaps some dust in the corners, usual places. We had to change rooms on arrival because the A/C unit was making some pretty wild noises - not a big deal or anything, just maybe check it when you arrive to make sure you don't need a quick switch (the room number was 323 btw). The room we were switched to was just fine, A/C was fine. I like that it is an old fashioned unit that you can control 100% yourself - it's good for ambient noise. The staff member at check-in was very helpful, recommended a couple good places to eat. The breakfast was very well maintained and well appointed. The lady staffing it was doing a great job cleaning up and making sure everything was well stocked. If we're back in the area this will be our stop.

Katie W, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you for the awesome review of our Hotel, I am glad you enjoyed your stay. I hope if your ever in the area again you will choose to stay with us.

"Restful Stay"

5
09/08/2016

Thank you for a delightful stay. The room was clean, inviting and relaxing. The breakfast was filling and fresh scrabble eggs, bacon and biscuit and sausage gravy. The staff were caring and helpful to attend to your needs as a guest.

Katie W, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you for taking the time to do a review of our Hotel. we are glad you enjoyed your stay. Hope to see you again soon.

"Best North Yakima"

4
07/08/2016

From Raquel at check-in being so helpful, and arranging a room for us near the pool / hot-tub to Connie at breakfast, this team made our stay in Yakima enjoyable. Raquel gave us dinner options, her recommendations and what other visitors usually seem to like. We also happen to arrive right when the fresh-baked cookies were getting done so she offered those up straight away. Connie, in the morning at breakfast was so quick to keep the tables clear, the breakfast area stocked and cleaned, it was impressive. She would get in and out between guests to clean up the spilled waffle mix, and restock the yogurt/milk fridge. It is so great to see someone taking pride in cleanliness and she was also thanking her coworkers that showed up to empty the full garbage's. While we usually stay at the other BW, this property certainly proved themselves worthy of a repeat visit.

Katie W, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you for taking the time to give us such a wonderful review, We take great pride in our Hotel and the staff all work together to make sure every guest is satisfied. We hope to see you again soon.

"Excellent Service"

5
05/08/2016

I stayed 2 nights at the Best Western Lincoln hotel in Yakima for a family reunion. The room was perfect and very clean. The service from the front desk through housekeeping staff was excellent. I definitely recommend this hotel when staying in Yakima. The location is close to the main highway so is easy access.

Katie W, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you for the wonderful review of our Hotel. We are glad you enjoyed your stay and hope you will choose to stay with us if your ever in Yakima area again.

"WA MotorCycle Trip"

5
02/08/2016

Excellent location and friendly staff. Great breakfast! Very clean rooms. Bright lighting in parking area. Check-in staff suggested great places to have dinner. Red Lobster is very close by and was excellent.

Katie W, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you for the wonderful review, we are so glad you enjoyed your stay. I am glad the staff was helpful in choosing a great place to eat at. Please stay with us again if your ever in the area.

"BW+ - Yakima"

4
01/08/2016

This is a good place to stay if you are in the Yakima area. Our room was quite clean, the bed was comfortable, all the staff members we encountered were pleasant and helpful, and the cost was reasonable. We did not eat the breakfast; so, I can't comment on that aspect of the hotel's service.

Katie W, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you for taking the time to do a review for our Hotel, We appreciate it. Were glad you enjoyed your stay and hope to see you again soon.

"Wonderful place to stay!!"

5
26/07/2016

Everything about the place was great except that it would have been nice if the pool had been outside, altho that's not real practical for Yakima. The room was very clean; the bed was comfortable and the shower was great. The breakfast was very good with a good verity. All of the staff was friendly and helpful. Next time we go to Yakima, we will definitely stay there. My son and his family stayed at the Red Lion and had nothing but trouble there. That hotel would not get a recommendation from any of us. We were so glad we stayed at the Best Western!!

Katie W, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you for the awesome review of our Hotel. We are thrilled you enjoyed your stay and hope you will stay with us again soon.

"Hanging out with family"

5
25/07/2016

The B W Plus Yakima Hotel was very nice & the staff was very helpful, with what ever extras we needed & advice on places to eat in Yakima. The room & bathroom, were smaller than we are used to in B W motels. Somewhat disappointing. The motel seems to be located in the lower class section of town. Thankfully, the parking lot was very well lit & we could keep an eye on our vehicle in the parking lot.

Katie W, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you for taking the time to do the review. We appreciate the feedback. We take great care of our guests and our Hotel. With all the remodeling we are doing, I hope if your in the area again you will choose to stay with us.

"Dirty,smelly, dismal"

1
24/07/2016

My room was dark and dismal -- With a most spectacular view of one of the worlds saddest looking trailer parks. The bathroom was not cleaned properly and there was a musty smell in the room -- suspect it was coming from the wet spot under the window ... There are plenty if nicer hotels in the area to stay at -- don't get fooled by the hotel web site.

Katie W, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you for the review. I am sorry that you were not able to enjoy our Hotel. We do our best to ensure our guests comfort while staying with us. The trailer park is out of our control, but that is why we put up a beautiful cedar fence. We hope you will give us another chance if your in the area again.

"Exceptional"

5
16/07/2016

Our room is spotless. Samantha and Laura take much pride in there work. Breakfast was delicious and Jennifer and Danika were constantly bringing hot fresh food out. I came back for more drinks and Jennifer was at my service. This was by far the best serviced hotel I have visited. I own my own business and appreciate this kind of service. Thank you ladies. We appreciate a job exceptionally done. We will stay here next time we come to Yakima!

Katie W, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you for the wonderful review of our Hotel and Staff. We take great pride in our Hotel. We are thrilled you enjoyed your stay with us here in Yakima. We hope to see you again soon.

"Retirement"

5
12/07/2016

Great hotel, I usually stay at a best western when i can, because of the services and breakfast. It is affordable and inexpensive. They are also located all across the U.S. My family enjoys the breakfast and it tends to hold us over the day. Knocking out two birds with one stone. It's better than paying an additional $60 for lunch.

Katie W, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you for taking the time to give us such a wonderful review. We are glad you enjoyed your stay and hope you will stay with us again soon.

"Comfortable & Clean"

4
11/07/2016

This property is very comfortable, clean, friendly and convenient to most activities. We enjoyed a ground floor Accessable room. Although it did not have a walk-in shower it had plenty of grab rails and the tub base was not slippery. We opted to spend a total of three nights and would return in the future if in the area. The WiFi was strong.

Katie W, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you for taking the time to give us such a wonderful review. We appreciate all the good feed back, next time we will make sure you have the walk in shower assessable room. Hope to see you again soon. .

"nice overnight in yakima"

5
10/07/2016

almost always stay at b/w when we travel thru yakima clean rooms good breakfast,nice ammenities, and pool also frienldy helpful staff. walking distance to several restaurants and lounges also a good starting spot to cruise some scenic roads and passes

Katie W, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you for the awesome review, we take great pride in our Hotel and can't wait for all the renovations to be completed by this fall. Please continue to stay with us when ever you pass through Yakima.

"Nice Hotel"

4
09/07/2016

We stayed one night here. The hotel is clean and the staff friendly. The room was as expected nothing exciting. The breakfast the next morning was good and filling. Plenty to choose from. We booked a king room and it was very comfortable.

Katie W, General Manager at Best Western Plus Yakima Hotel, responded to this review
I am glad you enjoyed your stay here with us. We have added more to our Breakfast menu and it seems to please everyone. Thank you for taking the time to do the review we appreciate it. Hope to see you again if your ever in the area.

"Best Hotel"

5
03/07/2016

Very comfortable hotel with good service. Large breakfast room to accommodate many guests. Very clean room and a comfortable bed. Pleasant front desk check in. General appearance of the hotel was positive.

Katie W, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you for the wonderful review of our Hotel and we are so thrilled you enjoyed your stay. If your in the area again please don't hesitate to stay with us. We try to make every guest fill as if they were at home.

"comfortable stay"

4
24/06/2016

This is a great place to stay in Yakima, and for the price it is a great value. The only downside is the location...it is right of the hwy, so convenient, but has a trailer park right behind it so our view was not so good, and I would not have felt comfortable walking to the store. The rooms are nice, clean and comfortable, breakfast was ok, pretty typical. I would stay here again.

Katie W, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you for taking the time to do the review and give us your honest feedback. I do apologize for the view behind our Hotel it is out of our control. We hope you will come and stay again soon.

"HotelStay"

2
21/06/2016

Hotel was in poor shape, needed some cleaning on walls. Couch in room was ugly and not in good condition. Carpet was hard on feet. Located in a poor part of town, not a good district. This hotel did not look like the picture on the internet.

Katie W, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you for your honest feedback of our Hotel. We are right off of I-82 on N. 1st St. We are in the process of going through renovations and have completely remodeled the 3rd floor. Although you were not able to enjoy your stay with us. We do hope if your in the area you will give us another chance. We do our best to ensure our guests are comfortable while staying with us. Thank you again for your feedback.

"Family Funeral trip to WA"

5
18/06/2016

All the hotels BW that we stayed at tried their best to look upscale to justify the cost. Breakfast was consistently good. Customer Service was excellent. Safe parking and cool rooms. Pet friendly with no restriction or huge deposits

Katie W, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you for the wonderful review of our Hotel, breakfast and Staff. We really appreciate the review. We work hard to please each and every guest. If your ever in the area again, please come and stay with us.

"Nice facility, convenient, great staff."

4
17/06/2016

Stayed one night on a family trip, passing through. Staff was very friendly, capable, and attentive. Room was nice and a good value for the price. I would recommend this BW to travelers looking for a solid value at a good price. There are other BWs in Yakima - this one is at the north end of town and an easy on-off for the Interstate.

Katie W, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you for the review of our Hotel. Yes we are an easy on and off access to the Interstate. With great restaurants around. If your ever passing through again please come stay with us again.

"Family Vacation"

3
16/06/2016

Husband and I traveling with our pet found this room clean and with a comfortable bed. The staff are very helpful and pleasant. Check in and check out was quick. Good location to many restaurants and down town.

Katie W, General Manager at Best Western Plus Yakima Hotel, responded to this review
Thank you for the review of our Hotel. We appreciate your feedback. And look forward to your next stay with us.

"Great service"

5
13/06/2016

Personnel were very helpful. Helped another guest find his hotel when he came to wrong Best Western. Although I was early, they checked rooms to be sure they were clean and let me check in at noon. Helped me to find ATM machine and gave great info on where Jazz Festival was being held.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for your wonderful review of our Hotel! We take great pride in our Hotel. We are thrilled that you enjoyed your stay with us here in Yakima. We hope to see you again soon.

"Great Experience in its Entirety"

5
04/06/2016

I appreciate the training and exceptional customer service of staff, especially the check in and out receptionist. I will recommend the Best Western Plus Lincoln Inn to my friends and family. I have a planned trip coming up in July and planning to stat at Best Western.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you so very much for the awesome review of our Hotel. I am glad you enjoyed your stay and the staff were here for you. I hope when your back in this area you will decide to come and stay with us again.

"work trip"

4
04/06/2016

I have stayed in Yakima a few times and here twice for work. Enjoyable stay, comfortable hotel, Good breakfast! As far as Yakima goes I would stay here again and also if I was here for something other than work I would stay.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for the wonderful review. We are glad you enjoyed your stay and hope to see you again soon.

"Close to Hwy 12 and Hwy 182"

3
30/05/2016

The stay was OK. Chosen for easy access to Hwy 12. I felt the room was too expensive for the quality. The night clerk at the desk said the room had been renovated. I suspect there had been a leak in the sink since the carpet was wet and I got my socks wet. However, rooms were at a premium in Yakima that night so I was glad to get it. The room was quiet and bed comfortable

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for taking the time to give us a feedback on our Hotel, I apologize for the carpet being wet. Yes we are going through renovations and we can't wait to see the new look when we are all done. If your ever in the area again please come stay with us.

"Nice Motel"

4
23/05/2016

Overall the motel was a nice place to stay. The room was clean and looked good. We stayed in a room on the ground floor and the only issue I had was noise from the room above us. I could hear people walking back and forth, fortunately they quieted down after about a half hour. The breakfast was good with the usual offerings.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for the review of our Hotel, We are currently going through different renovations and can't wait for it all to get done. I am glad you enjoyed your stay and next time we can put you on third floor in a more quit area.

"Comfortable, clean, affordable, good breakfast"

4
21/05/2016

Stayed one night - our first time at this Inn in Yakima. Usually we stay at the Red Lion. It is much nicer - very clean, furnishings not as worn. The breakfast was complimentary and very good. The Inn is located close to freeway exits and it is easy access to downtown. We had our Bichons with us - they have a pet area with pick up bags. Our room was very comfortable in size and the bed was quite comfortable. A slight faux pas was that the indoor poor was too cold to swim in and the shower head was so high I could not reach to adjust. There is an exercise room and a whirlpool open 24hours. The Inn is quiet. We will stay here again.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for your wonderful review of our Hotel. I am glad you enjoyed your stay and hope that when we are all finished with our remodeling and new furnishings you will come and stay with us again.

"No hot water"

1
21/05/2016

Stayed for two nights, May 13&14. My reservation was not correct. They only had me for one night, when I reserved for two nights. Both mornings, I had to take Luke warm showers. For this I will not stay at this place again. Hotel is not located in a nice section of town. Looks like they did some upgrades to the rooms. Breakfast was good. No ice in the ice machine. With no hot water, they only get one star. I will spend more money to stay at a different place next time

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for the feedback of our Hotel. My apologies on the Hot water issue that has been fixed and all is good. We are located right off of I-82 on North First Street. And we do not ever have any problems. We take great pride in our Hotel and will use your feed back to better service our guests.

"Great place"

5
20/05/2016

Have stayed at Best Western motels several times in the past and have always found them to be clean and quiet. Breakfast was always a great perk to be able to enjoy. Will continue to use there services provided for a great place to stay.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for the wonderful review of our Hotel. We take great pride in our Hotel and are thrilled you enjoyed your stay here in Yakima. Hope to see you again soon.

"Great Hotel"

5
10/05/2016

Nicest Best Western I've stayed in, newly remodeled room comfortable bed and great shower. Motorcycle friendly with covered parking at the front door. Easy access to the freeway and close to downtown Yakima. Highly recommend this hotel

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for the outstanding review of our Hotel. We take great pride in our Hotel and are expecting a lot of new and exciting changes in the months ahead. We hope to see you again soon.

"Great for an overnight."

3
08/05/2016

Close to highway and town very convenient for restaurants and gas fill up. Pillows were great at this BW unlike last one we stayed at not that we are that fussy but lumpy pillows can ruin your rest. Staff, Becca, was very friendly and efficient also handled our switch of rooms with professionalism, thanks Becca. We would stay again. "Mel's Diner" would be a great eating place if you like diners with average food at reasonable prices. Not for us if we visit again but I like the name.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for the review of our Hotel and staff. We take great pride in making sure your stay is as comfortable as possible. If your in the area again please check with our front desk we have many places for eating options. We hope you will come and stay with us again soon.

"Great place in Yakima"

5
03/05/2016

Always clean and comfortable. Convenient to the freeway either going north or south. Good place to stay if your are going over the mountains. Be sure to check the weather before travel but Spring and Summer can be great.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for the wonderful review of our Hotel. The good weather and summer months are fast approaching, be sure to look us up when your headed to this area.

"Not too bad...."

3
30/04/2016

Motel front desk staff aren't the friendliest. Rooms are clean and TV reception great. Hot tub was nice, but using the pool was out of the question as they keep it at a very chilly temperature, making it virtually unusable. We saw families with kids who were disappointed because of that. Hallways tend to be a bit loud when doors are being closed. It sounds like they're slamming them.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for your honest review of our Hotel. We do not normally keep the pool below 82' but due to mechanical issues the boiler switch was down and needed to be ordered. I apologize for the noise in the hallways. I hope you will give us another chance if your in the area again.

"Very Happy with my stay"

5
30/04/2016

We checked in around 9 pm. The front desk person was very helpful and checked us in quickly and without any problems. she was very helpful. The room was clean and had everything we needed. The breakfast was good and had a variety of food to choose from. Overall I was very happy with my stay.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for the review of our Hotel and staff. I am glad you enjoyed our new breakfast items. We take great pride in our Hotel and hope that if your in this area again you will choose to stay with us.

"Easy to find close to fabulous Downtown Yakima"

5
28/04/2016

First time staying in Yakima this property was recommended by a friend. Spent two nights here and had a lovely restful stay. Our room was updated and modern, everything worked fine. Great TV lineup for relaxing before sleeping in the most comfortable bed and soft fresh sheets. Less than a mile from Downtown Yakima We discovered excellent modern dining, quite frankly one of the best meals I've had, at Cowiche Canyon Ice House. Nice full hot breakfast fully stocked until it closed. Just a great experience all around. Thanks to Katie and Al! See you next time.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for the awesome review of our Hotel. I can honestly say when we are done with our remodeling, we will be one of the best Hotels in Yakima Valley. Our updated Breakfast is winning over all of our guests, they are loving it. Our employees want every guest to feel at home when they stay with us. Thank you and hope you will come and visit us again soon.

"Good value"

4
28/04/2016

I was a little nervous about staying here based on some of the other reviews I read about singed carpeting and poorly cleaned rooms. I found this hotel to be surprisingly nice (perhaps because I went in with lower expectations). The room was quite clean and well decorated. Bed was comfy. Everything worked. Internet was fast - which has never happened in my history of staying at any hotel. And it seemed that they had many options for breakfast. The elevator seemed a little sketchy... but I didn't up in a fiery crash, so I guess it's ok.

"Clean room, friendly staff"

4
27/04/2016

Our room was clean, stayed here for 3 nights for an area conference. Yes, our room did have an odd smell, it just wasn't awful. We had a problem with our toilet, Jose came to fix it and was so kind. Very friendly. They should put him at the front desk as he seemed to know the area well. We did the hot tub, it wasn't hot, just warm but still was relaxing for a short time.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for the review of our Hotel and the great service you received from Jose. Yes he does work at the front desk too and is very kind and helpful. I hope you will come back and stay with us again soon.

"bathrooms suck, tv doesn't work and breakfast is terrible"

1
25/04/2016

this hotel does not live up to the BW Plus model. The TV in our room was not operational and unfortunately we did not discover this until it was later and we wanted to watch a bit of TV before going to bed, we called the front desk and was told they would call back in 3 minutes, they called back almost an hour later at 12:30 AM and woke us up. I told the front desk in the morning and instead of making any apologies for this they said "thanks we will be sure to fix that for the next guest" - that's hilarious... good for them but really? and the bathroom in our room was in a bad state, the tub surround was cracked and there was a black like substance in the corners on the floor - one lamp in our room had no light bulb and breakfast was sub par. The sausage was mealy and the waffle mix was out and when we pointed this out (it was only one hour into the breakfast service) they did not refill it and we got tired of waiting. McDonald's down the street had better breakfast. the area also while convenient to the freeway is kinda icky and the hotel had either a freeway view or a view of a wood fence - will not return

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for your feedback regarding your recent stay here at our Hotel. I'm sorry you didn't enjoy your stay with us. I will be sure and look into the different issues you had while at our property. If your ever in the area again I hope that you will give us another chance. We are in the process of remodeling all our rooms. And can't wait for the finished look it will give our Hotel.

"Great hospitality"

4
23/04/2016

I stopped here after a long day in the road with no reservation. The hotel clerk, Becca, was very friendly and helpful. The room was large, bed comfortable...the hallway gets a little noisy at night with the ice machine right outside my door and you could hear folks talking.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for the review of our Hotel and staff. I apologize for the noisy ice machine and other guests. I do hope you come and stay with us again if your ever in the area.

"not happy will not recommend"

2
19/04/2016

the room smelled and the pool was ice cold screaming kids in the hot tub at 10o,clock PM people running up and down the halls at all hours of the night will not recommend to any friends or family to stay

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
I apologize for the pool being a little cold, we are having mechanical issues and they are being addressed. Kids under 18 are welcomed in the pool area up until 10:00 pm, I will make sure my employees are watching this more closely. I'm sorry we did not meet your expectations, but I hope if your in the area again you will give us a second chance.

"Great Hotel"

5
15/04/2016

All of the staff was fantastic...We were here for a family funeral we had 21 rooms in the Yakima Lincoln Best Western. The only thing I would change would be the business computer. It needs to be confiqured to the printer. Katie-Rebecca-Raquel-and all the staff rock... Kelly Moss

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank You for the awesome review of our Hotel and staff. We are glad you enjoyed your stay. We look forward to your group of family and friends on Memorial weekend. I will look into the Business Center and fix the problem.

"Nice stay when you find it."

3
11/04/2016

Clean, comfortable beds. Looks a little dated but fine for a brief stay. Liked the shower, good flow and lots of hot water. The building numbers on 1st St are not consecutive. they start high in to the North then somewhere around the 1200 block they start to go up again, Using GPS coordinates worked where the address didn't when using the Garmin.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
I am so sorry you had trouble finding the Hotel, but I am glad you some what enjoyed your brief stay here in Yakima. We are going through renovations in all our rooms over the next few months and are looking forward to all the changes. We do hope you give us another chance should you be in Yakima again.

"My son and I had a great experience here"

5
04/04/2016

What an awesome place to stay. The food was great and had a lot to choose from. Staff was friendly and courteous. Room was Very clean, very comfortable, and very safe. I will highly recommend this place for your next stay.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you so much for the great review. I will make sure I pass it on to my staff. We take great pride in our Hotel and hope everyone has a wonderful stay. Please come back and visit us soon when all our remodeling is finished.

"They take dogs but lots of vegetation with thorns nearby."

3
01/04/2016

This property takes dogs. However, I didn't see a designated potty area. The area has a lot of goat heads (which have thorns) and got stuck in my dogs paws. The rooms were nice enough. If you have a dog, you really need to watch where your dog is walking.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for staying with us and we are glad you enjoyed your room. I'm sorry you were not told about our pet area out back. And thank you for bringing the goat head issue to my attention I wasn't aware we had any on this property and I will have maintenance look into this.

"Great Stay."

5
01/04/2016

Thanks to Rebecca, Jose and all the reception staff our stay was super. Room newly renovated, clean and nicely decorated. We would stay there again if we are in the area. BUT beware of Golden Moon Chinese restaurant just down the road from this hotel. We just wandered in and should have asked about it from hotel staff first. I have eaten at bad Chinese restaurants but this one was the worse ever. They used brown minute rice for fried rice nothing else in it. The Sweet and Sour pork looked and tasted like it had sat on a plate for days. Yuck!

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for such a nice review of our Hotel and all the staff. I am sorry you had a bad experience at the Chinese Restaurant we will be sure and remember this for future guests. Please come and visit us again soon.

"Good Stay"

5
31/03/2016

Employees were very helpful and friendly. Breakfast was good. Rules for Adult swimming not followed. We mentioned it. The room was nice, service was good. Room and parking was very handy and good location.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for the review of our Hotel, I'm glad you enjoyed your stay with us. And Thank you for bringing the issue with the pool to my attention. It is our policy the pool closes to 18 and under at 10:00 am. I will make sure the employees are watching this closer. Please come stay with us again soon.

"Great last minute stay"

5
28/03/2016

We stopped on our way home from a vacation. We were able to walk in and make reservations for that night. The rooms were nice, comfortable beds, everything was clean. We enjoyed the indoor pool and hot tub. Breakfast was good with plenty to choose from. The dining area was clean. I was with my parents and 2 teenagers. No complaints, we would definitely stay again!

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for the wonderful review of our Hotel, we are so glad you enjoyed your stay. Please come stay with us again soon. As we are always updating things to make our guests happy and feel at home.

"Great pool and breakfast"

4
22/03/2016

The pool was the perfect temperature for unwinding with my little one. Most pools are too cool and I end up back and forth between the hottub and pool quite a bit to keep warm but I didn't really want to go into the hottub much at this hotel and we really enjoyed the breakfast. The TV guide in the guest handbook didn't jive with the channels so it was a little difficult finding the childrens programs. The hotel was updated recently and was really clean. I would stay there again if I end up on that route (97) again.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for your review of our Hotel. Yes we are going through renovation and everything is looking wonderful. Thank you bringing the tv guide to my attention. I will take care of asap. Please come stay with us again soon.

"It is a PLUS, and it does shine with the BW Brand."

4
21/03/2016

This was my first time at a B.W. Plus property, I've been a long time supporter of Best Western properties and to this point had not stayed at this type. The rooms are quite nice, the breakfast was quite impressive, and considering the neighborhood and other choices nearby, this place stands out and alone as the nicest and safest choice. I was in town for a wedding and the front desk was really accommodating helping me find the venue and food since it had been a long trip. If you haven't tried the PLUS experience, I highly recommend you give it a night or two.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for the wonderful review of our Hotel and staff. I am glad you enjoyed your stay with us here in Yakima. Hope you return soon after all our renovations are done.

"Enjoyed our stay"

5
14/03/2016

This was our first time at this hotel and would definitely come back. Joshua at the front desk was so helpful from suggesting the top floor as they were full and there were a lot of families with children on site. He asked if we wanted to be called when the cookies were ready. We declined but how thoughtful. Room was very nice, breakfast was good and the hotel is close to the freeway for ease of travel but not noisy.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for the wonderful review of our Hotel and Staff. Hope you come and visit us again soon.

"Vacation."

3
06/03/2016

Free breakfast, Hot tub, pool. Free WIFI, Close enough to restaurants and shopping. Beds were comfortable. Room was clean. Only issue I had was the family staying above us. There were open rooms available so it would have been nice if people with small children (who tend to have tons of energy and like to jump off beds) were placed on the 1st floor.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for your review of all our amenities, We are proud of what all we have and were glad you enjoyed them. I am sorry you were put by a family with children as that is always something hard to predict. Please come see us again soon.

"Honor Choir Trip"

5
15/02/2016

Great time at this hotel! Great service. Very friendly, welcoming, helpful staff. Nice pool and hot-tub. Delicious, plentiful breakfast. We will definetely be returning to the same hotel next time! Thanks Best Western, for helping to make our daughters State Honor Choir trip so wonderful!

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Tawnya, Thank you for the wonderful review of our Hotel. We are so glad you enjoyed your stay with us here in Yakima. Please come visit us again soon.

"I'd probably visit again..."

4
14/02/2016

Friendly staff, the hot tub and the free breakfast were the highlights of our stay. I had expected a little higher quality beds, bedding and overall appearance. The pool was enjoyable but quite cool. I wish they would bump up the temperature so our kids could enjoy it more than 15 minutes. Overall, a good place to stay.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for the wonderful review I'm glad you enjoyed our Breakfast and Hot tub. I will be sure and look into the temperature of the pool. We have some different renovations going on through out the Hotel. I hope you will come back and stay with us again soon.

"Great Place in Yakima"

5
05/02/2016

I'm not of TV person but send a lot of time on laptop and is the main reason for my stay here. I have been to other hotels and some sister hotels with internet issue but not here which is the reason I will continue to choose this one.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for the review of our Hotel. We have been very pleased with our new cable and wifi we had installed. I'm glad you enjoyed your stay. hope you come back and stay with us again soon.

"Great place to stay"

4
01/02/2016

We have stayed there for volleyball tournements several times. Nice, clean continental breakfast that is easy to quickly get in and out of for the kids. Pool is very clean and nice, rooms are a great sizee for a large family as well.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Dercy C, Thank you for the wonderful review of our Hotel. We are in the process of updating the rooms in the Hotel. I am excited to see what our Hotel rooms will look like after all renovations are done. I hope you will come back and see us soon.

"Extended Hand to a Person, who is in Hospice Care"

5
03/01/2016

Appreciated that they extended a helping hand, to my brother who is in Hospice Care, to allow his little family to bring in the New Year, together. His children to this visit like a vacation, and had such a nice time, with the indoor swimming pool. We are for ever grateful. Thanks again.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for the wonderful review of our staff and hotel. I am so glad you all had a good time. It was my pleasure to help bring you all together again. I hope you will come and visit us again soon.

"Two-legged folks will be pleased"

3
02/01/2016

I needed to attend a funeral in Yakima (about three hours away from home). My wife and kids tagged along because it was a holiday weekend and our time together is precious. Because they came, so did our two small dogs. I couldn't find a place to book the dogs online, so I declared them at check-in. I was hit with a surprise $15.00 pet fee. Now, usually I don't mind that whatsoever. But you won't find a single pet amenity at this hotel. Not even a patch of grass for them. There is no place to walk the animals down the street. It just isn't made for pets. The rest of the hotel is OK. The service by the employees is top-notch. My kids loved the indoor pool and spa. The breakfast was good-- diverse menu options; typical of a motel. The room showed its age. The phone cord kept coming out of the hand receiver when I called the front desk to check-out. The paint is in pretty rough shape in the bathroom around the shower. But we didn't come here for a luxury experience. Still haven't figured out why this is a "PLUS."

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
I am glad you enjoyed your stay here at our hotel. We take great pride in our hotel and we are looking forward to all the upcoming renovations we are expecting in the months ahead. We do have a pet area out back with peat rock and a path area however it is covered in snow. Sorry for not meeting your expectations we do hope you will come back and visit with us when all the renovations are done.

"Great place to spend time with grandchildren in the winter"

5
25/12/2015

We took our grandsons here a couple days before Christmas to have some time with them and to give their parents time to get ready for the holiday. The staff was very friendly and helpful. Having access to the indoor pool gave us a place to play and exercise and the breakfast room is a great place to play card and board games during the day.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for the wonderful review of our Hotel. I'm glad you enjoyed the pool and breakfast area. We hope to see you again soon.

"Clean and quiet"

4
22/12/2015

It was very much on par with other best westerns we use in the northwest and the staff was exceptional here. No problems and we will stay there again. Had our two dogs with us and they made a special effort to give us a downstairs location. The grounds were nice and clean as well.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for the wonderful review of our Hotel and I'm glad you enjoyed your stay. We are expecting a lot of changes in the near future and hope you will come back and stay with us again soon.

"Staff professional, friendly, and helpful."

4
19/12/2015

Good location, exceeded our expectations at a good price. Staff, (Josh, ) helped us with orientation. Great place to overnight when in Yakima. Recommended Bobs burgers nearby for good food and, service at a reasonable price. We enjoyed our evening. Great choice of beers, and good happy hour.

"Comfort Problems"

3
10/12/2015

Could not really view the TV from any place other than the bed. TV located inside a Enclosure and was bolted down and did not pull out - I moved the entire Enclosure in order to view TV from chairs or Desk

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
David C, Thank you for your honest feedback of the hotel. I am happy to say we are in the process up updating our rooms on the hotel. I am very excited to see what are rooms will look like when they are all finish with the renovations. I hope you will come back and visit us when they are all done.

"Too many problems, not recommended!"

1
04/12/2015

We have been Best Western customers for many years, but this we will most likely not return to this particular hotel. Our problems with this hotel started before we left our home town. I phoned the hotel to make a few inquiries, but there was no answer. I then called the Best Western 1-800 number and booked two nights. I did the first night on BW points and was told what my rate was for the second night. I received a written confirmation. When we got to the hotel, the problems started to unravel: 1) The hotel only had our reservation for 1 night 2) We were told the written confirmation I had for the second night was not valid and would have to pay a much higher rate. When I spoke with the manager, her only concern seemed to be to "protect the employee" and to "protect the owner". At no time did she say anything about protecting the customer. She eventually agreed to honour the rate that I was given when I booked the room. 3) This morning when I asked to speak with the manager. She was out. I was then told that we did not have enough points for the free night, despite receiving written confirmation several days earlier. Staff contacted the 1-800 reservation folks and seemed to get things straightened out. I asked for something in writing (as is customary when staying at any hotel) to back up their statement that I would not be charged anything beyond the original agreement. They would not give me anything, but reassured me that there would be no surprises on the bill tomorrow. I asked that the manager contact me when she returns. 4) I asked for the contact information for the owner and the corporate office, but was told that it was confidential! Absolutely bizarre! Why would this be secret? Wouldn't the owner like to know about these sorts of problem?

Katie W, Regional Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Dear Shawn B- Thank you for expressing your concerns and troubles you experienced while visiting our hotel. I also appreciated your time and feedback going over all these concerns with me so that we can take every opportunity to provide all our guests with superior customer care. I would like to personally apologize for our lack of care given to ensure your stay was comfortable. I would like to assure you that all of these concerns brought to our attention will be addressed quickly so as to prevent them from happening in the future. We do hope you choose to allow us another chance to serve you while in Yakima.

"Rooms with a view on trailer park."

3
29/11/2015

Needed to overnight in Yakima and we often stay in a Best western hotel. This was our least favorite of all the Best Western hotels we stayed over the years. Reasons: First of all; We had a view on a trailer park and the mobile homes were almost connected to the hotel. Not really nice view. second; It feels like it is an old hotel where for years people were allowed to smoke in the rooms. I say that , because. It still has a sigaret smoke in the room; like the walls are penetrated with it. So if you have troubles with that, like I have, I recommend to not use this hotel. And the foyer and breakfast room almost knows 1 color... brown!!. Everything is dark brown; ceiling, floor, walls, tables and chairs. Very depressing. 21 light points,,,,, breakfast is good and the room is clean.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for your honest feedback regarding the Hotel. The trailer park behind us is out of our control. I am happy to say we are going through a process of updating our Breakfast and lobby areas and also the Halls and rooms. I am very excited to see it all when it is finished. I hope you will come back and see us when it is all finished.

"Great Place for Yakima Visitors"

5
23/11/2015

This hotel is clean, centrally-located, and offers many quality amenities that make it one of the best deals if staying in Yakima. My most recent visit was for business, but I have stayed here in the past with my wife and always find the quality of the facility to be outstanding, especially the free breakfast, internet, and pool/gym. It is also pet friendly for those who sometimes bring their furry friend with them.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for the wonderful review of our Hotel. We take great pride in our Hotel and can't wait for all the knew updates that are coming our way. Come and visit us again soon. Katie Windsor GM

"Great experience"

4
20/11/2015

We had an enjoyable visit with no problems, We would definitely stay there in the future. It was a little farther from the destination, but close to the freeway. It was quiet and the food was good. The only negative that we experienced is that being in the heart of apple country, the apples were soft and tasteless in the midst of the apple harvest season. I think they were left over from last season. Too bad as the Yakima apples are the best!

"Vacation Travel West Coast, USA"

5
15/11/2015

Everytime we travel the west coast, USA, to visit our Son and Family, in Yakima, Washington, we stay at the Best Western Lincoln Inn. It has always received an "Excellent" overall rating. The entire staff always go the extra step to make your stay an enjoyable one. It is a "Pet" acceptable property. Should you find yourself in the area of Yakima, Washington, give it a visit.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
George, Thank you for the wonderful review. We take great pride in our Hotel. We hope you come and stay with us again soon.

"Little attention to detail"

3
15/11/2015

We arrived on a weekend when there was a large sporting event in town. Thus hotel prices were inflated as might be expected. Of course I understand supply and demand but when paying $130 for a basic hotel room on a weekend when the town is full of people sets up certain expectations. Upper end hotels in town were even more costly, so in some ways this was on par with the market. The pool was down. Hotels should notify their guests by email when a major amenity that is important to families is non functional. The clerk told us that the pool "may" be ready the next day which was clearly no realistic when we observed the state of the pool. I'm not certain if she was delusional or if that is just the standard response. There was no offer for partial compensation which is poor customer service. The breakfast was sub standard. There was no fruit options available which is not helpful when traveling with kids or families. The room was spacious and quite clean. The staff was friendly. This is a decent option for staying in Yakima. It's not in the best neighborhood but we felt safe and everything you need to close by. Overall I'd say this property is ok but not quite up to the standards I've come to expect for other best western hotels

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Dear John, Thank you for your honest feedback regarding the hotel. I am happy to say we are in the process of updating a lot of different areas in the hotel and yes I'm sorry we had to close the pool down to repair the ceiling and do fresh painting. I am very excited to see it all completed when the renovations are all done. I hope you will come see us again when they are all done.

"Great Stay!"

5
15/11/2015

We stayed here for a few days to visit family and friends. What a great place to stay! The room was comfy, quiet and the beds were wonderful to sleep on. The staff was very friendly and always smiling. We had a little trouble with our room key, but no fault of the hotel (my son is magnetic). Breakfast was great as well and offered lots of choices. We will definitely be back!

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Dear Ms..Maximus Thank You for the wonderful review of our hotel. We take great pride in our Hotel and are expecting a lot of new and exciting changes in the months ahead. We hope to see you again soon.

"Average"

3
02/11/2015

We've been in a few excellent Best Westerns ... and more than a few terrible Best Westerns. This one was in between. Staff were very pleasant ... and we appreciated the evening check-in cookies. But the facilities were a bit tired and dark. The biggest problem we had was at 6 a.m.--when the coffee machine in the dining room was not working! Really? So we started the day without caffeine. Not a big deal...unless you love your morning java !

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for your review, and I do apologize for the coffee machine not working that morning as the company was notified and were on property within a couple hours and had it fixed. But that doesn't help with you not getting your coffee that morning. I hope you will come stay with us again when your in the area..

"Superb overnight stop"

5
31/10/2015

I was travelling from the east coast of Canada to British Columbia via the USA and this hotel was an overnight stop. It was close to the freeway and everything was perfect - staff, room, breakfast. Especially the attentiveness of the lady looking after breakfast - superb.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you for the wonderful review of our hotel! I'm so glad you enjoyed your stay here in Yakima. Please come see us again.

"Friendly staff and convenient location"

4
24/10/2015

Front desk personnel were courteous, friendly and efficient. Room was clean and well appointed. Quality of construction as evidenced by tile work in bath and elevator slightly sub-par. Heating system was quiet and effective and did not keep us awake at night. Location convenient to freeway but in seedy part of town. We have stayed there twice and have been satisfied with the experience.

Katie W, General Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Dear David Thank you for the review, we appreciate all the feed back we can get regarding the hotel. We are in the process of updating the rooms in the hotel. I am very excited about the renovations. I hope you will come back and see us when they are complete.

"Nice hotel for the money"

4
23/10/2015

Great service. All employees I met were very pleasant and helpful. Clean room. Cookies served in the afternoon!! Continental breakfast is OK. Not bad, but nothing special. Juice is very watered down or poor quality.

"Not up to scratch"

2
13/10/2015

I frequently stay at Best Western Plus hotels, and am a fan of the brand. However, this hotel didn't make the grade. While staff were friendly, the amenities were sub-par. There were no visitor materials at the front desk, e.g. local maps and guides. The limited breakfast hours (6-9 am) and small breakfast room meant people couldn't be seated over the weekend. This wireless internet access was poorly implemented, with log-in and security credential problems. The TV wasn't set up correctly for HD.

"Yakima Best Western Lincoln Inn"

4
11/10/2015

While a bit overpriced this is a very clean and very nice hotel. Service was excellent and the amenities were great. If you have a pet don't look for a grassy area though. The pet area is all rocks and gravel. The pet poo bags run out frequently but are promptly replaced if you only ask. If you smoke the smoking area is conveniently located outdoors but there is no smoking indoors at all. I had no issues whatsoever with vagrants. I always felts safe. If you're a late night person like me desk clerks are friendly and will keep you company.

"Not a PLUS in my book..."

3
10/10/2015

Check in people were very nice. Nothing special about this place or this town. Room was a little disorganized. Lamps askew, things left from other guests, no kleenex. Was clean enough, I guess, just nothing special to report. Breakfast was same as every other BW, eggs, biscuits and gravy, etc. It was just ok. Was not impressed with Yakima or the locaction of the hotel. Not in the best part of town, or maybe there is no best part. Didn't stay to find out. Won't be back....best thing my husband says is that it is located across the street from the Harley Davidson store. My best thing to say is that they have fresh apples in this town..It was apple harvest season.

"Average place for above average prices, don't bother"

3
09/10/2015

Why this place is designated Plus is a mystery to me. Nothing here is above average including a very mediocre breakfast buffet (stayed at the Best Western Cascadia Inn in Everett many times and everything about that place beats this including a great buffet). The hot tub wasn't working my entire 4 day stay and they didn't seem too concerned about it for the entire 4 days. The toilet almost overflowed; tons of TV stations but no guide of any kind and the numerous stations with blank screens weren't deleted so channel surfing was a pain. Had to go get both my keys redone as neither would open the door the 3rd day. Going back to Howard Johnson's which is $20 less a night and a little better than this place in every way.

"Great value"

4
07/10/2015

Our stay at this hotel was very good. The room was very quiet and comfortable. The breakfast room/food was very good. It was centrally located to local restaurants and easy to get to from the freeway. The only down side was the bicycle in the exercise room was not working properly.

"Will not Return to Stay here"

3
06/10/2015

Has many nice things about the hotel, but rooms are not ALL completely updated !! Breakfast service is FAIR at best !! Not much left to choose from and the wait person was not refilling any of the selections any longer even though there was still over 45 minutes left of breakfast service, and the hotel staff was able to go into the kitchen area and eat whatever they liked even if the guest were not offered it any longer, and much of the staff were allowed to come and eat with the guests even at times finishing what was left and not leaving anything for the paying guests.

"Clean Hotel for the price"

3
05/10/2015

Decent hotel with standard breakfast items available. Good value to price paid. The location is near the freeways and all locations are nearby. We went to experience the Yakima Fresh Hops Festival, which was great and should be experience by all.

"Exceptional staff"

5
28/09/2015

The young man at the check-in counter was extremely helpful and friendly. My husband is handicapped and he went out of his way to assist. The room was average, but very clean and the bed was comfortable.

"Great Hotel"

5
27/09/2015

clean rooms, comfy beds and pillows, nice employees. Good shower pressure.Nice breakfast. Snacks out at night. Nice Tv and couch to relax and watch a movie at night. Good coffee machine. Nice indoor pool