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Best Western Plus Hotel Coastline Inn, Wilmington

4.5/5  - basé sur 765 notations.
503 Nutt Street, 28401-3339, Wilmington, United States - See map
Best Western Plus Coastline Inn - Location, Location, Location! We are centrally located in the heart of historic downtown Wilmington, NC. The Best Western Plus Coastline Inn is ideally located in the center of Wilmington. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to Best Western Plus Coastline Inn! Our riverfront hotel in downtown Wilmington, NC is known for its stunning views of Cape Fear River and friendly service, with Southern hospitality greatly revered. Hotels in downtown Wilmington, NC historic district are a perfect choice, with proximity to a wealth of great shopping and dining. Located in the historic district downtown, guests at our Wilmington hotel overlooking Cape Fear River can walk to many top attractions, easily join walking tours and discover the treasures of the city by foot. Downtown Wilmington hotels give guests easy access to the best of the city. Local dining is top notch in downtown, and our staff members are happy to provide tips and recommendations on the best eateries. Local beaches like Wrightsville Beach and Carolina Beach are just a few minutes away, and are the perfect destination for a day of sunbathing, swimming, boating or taking a surf lesson or two. If you're in town for the Azalea Festival, our downtown Wilmington hotel is a short drive away. From special events to must-see attractions like the USS North Carolina, there's no shortage of things to see and do in this city. At Best Western Plus Coastline Inn, we provide guests with the best location and service because we know that's what really makes a vacation great. However, if you're here for business, rest assured that peace, quiet and plenty of space will be waiting. We regularly welcome employees of International Paper®, Corning®, General Electric®, and Pharmaceutical Product Development® at our downtown Wilmington, NC hotel, along with many others. With peaceful rooms, clean and quiet corridors and a short drive to many major companies, there's no better place for business travelers to stay. Depend on us to provide you with the accommodations you need for business or pleasure. Traveling with your four-legged family members? There is a $30 pet fee per day. Please contact the hotel directly.

Best Western Plus

Hotel Coastline Inn

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 765 guest reviews
NOTE ISSUED
Excellent
397
Very Good
242
Average
83
Poor
23
Terrible
20
REFER TO NOTICE
Business Business
142
Couples Couples
301
Family Family
181
Friends getaway Friends getaway
67
Solo travel Solo travel
29
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great hotel"

5
05/11/2018

I've stayed in this hotel several times and each time, the hotel has been great from the staff to the room. Plus, you can't beat the view from the rooms. The hotel is very convenient to the convention center and within a few blocks from great restaurants.

"Convenient to Coastline Convention Center"

3
25/10/2018

We stayed here for four nights, as we were in town for a wedding, which was right next door at the Coastline Convention Center. The best part of this hotel was the convenience to the convention center! We had a room with a king bed. I was surprised at how small the room was. The bathroom was very small as well. Internet was horrible. You could get connected in the bathroom, but as soon as you walked out it was gone. Breakfast was your average hotel food, but had a good variety. The breakfast area was small and congested. I would probably stay here for a night, but for an extended length of stay, I'd look for somewhere with a little more space.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel for your recent stay in Wilmington. We greatly appreciate your nice comments and we do hope you will come back and visit with us again soon.

"good place to stay"

5
02/10/2018

We are normally Marriott people but we changed things up on our last visit to Leland/Willmington NC. WE were totally surprised at how nice this place was. The place was super clean, they had a nice breakfast area and a BAR. How many times have you seen a chain motel/hotel with a place to get a cold brew? Our room was clean, the elevator was fast and it was quiet. The check-in was fast and the clerk was friendly and polite. The morning breakfast buffet was really good. I normally don't enjoy most hotel buffet breakfasts as they just have no taste, bacon undercooked and a million folks trying to make waffles. Here the eggs were really good, the bacon was crips, coffee was strong and tasted terrific. The lady who managed the breakfast buffet was on the ball and worked hard to keep the area stocked. They even had to waffle machines for those who liked the one BIG one or those who liked the maker that did 4 small waffles. Overall I would say they had the best breakfast buffet I had in many months of travel. A big plus is the close proximity to a Walmart, gas station, set down food places and a drug store. The only thing I found that was perplexing was the inability of the staff to answer their phones during the day and early hours of the night. I wanted a wake up call and i rang the front desk...never answered the phone. I happened to go down for a coffee right after we called and there was nobody at the desk for more than 5 minutes. Earlier in the day before we checked in I tried to call and never got through to anyone. If I had one thing to fix would be their phone answering skills. But overall I would give this a great rating.

"Friendly staff "

4
11/09/2018

Checked in for a one night stay and the front desk woman couldn't have been nicer. My room was on the first floor and no problems with exterior noise. They went to the trouble to update the decor and floors but didn't bother repairing or painting the ceiling. Cool shower with no door and great rain shower head. Breakfast was complete and well kept up by a friendly woman. It wasn't busy while I was there but I could see how the small room could be crowded. Cleaning staff was friendly as well. No balcony or patio which would have been a great bonus.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel during your recent stay in Wilmington. We greatly appreciate your nice comments and we hope you will come back and visit with us again when in Wilmington.

"Would stay again"

5
09/09/2018

"Ant" at the front desk was so welcoming and took time to find us an available room. She was very friendly yet professional and exactly the type of employee I would want as the face of customer care in my company. This was one of four hotels we stayed at during our trip up the coast and not only was it the least expensive, it was also our favorite.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel and I cannot thank you enough for the great comments on Antranece and the staff. The staff here truly love their our guest and they love the hotel. We hope to see you again when in Wilmington.

"Great Stay"

5
03/09/2018

Very friendly staff, great location with walking distance to many shops and restaurants. Breakfast was very good as well. We could see USS N.C. from room and view of intracoastal. Would definitely stay again.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Sorry for the delay in responding to your review but I want to thank you for choosing our hotel while in Wilmington and I greatly appreciate your nice comments. We hope to see you again soon.

"Absolutely PERFECT hotel"

5
31/08/2018

This place is WONDERFUL and I highly recommend it to everyone!! First of all I just want to say I love the staff here. Every single person is SO friendly and helpful here. I want to give a shout out to the front desk African-American lady working the evening shift who was SO kind to my sister and I. Made me smile as soon as I walked in the doors. She also told us about the two cute cats that walk around outside the hotel. I wanted to tell her manager about how wonderful she is, but I don't know her name. The actual hotel itself is beautiful, and the rooms are really nice and clean. I loved the shower. The location is SO perfect—right on the beautiful river walk and close to everything downtown. I can't say a bad thing; I truly enjoyed my time at this hotel. Thank you thank you thank you!!

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel during your stay in early September. I am sorry for the late reply. I greatly appreciate your nice comments on Antranece, the front desk clerk that you mentioned in your review. Ant is truly an asset to the hotel and she goes above and beyond for not just guest but her co workers. Your comments on the hotel are also greatly appreciated and we cannot wait until your next visit to Wilmington.

"awesome location and very clean hotel"

4
27/08/2018

THis hotel is in a great location on the river on the newer part of Wilmington, about 10 minutes walk to the Cotton Exchange. and Market st. I would give it a '5' because its so nice but I did not because the rooms are a touch small and there is no balcony- as all its rooms overlook the river (and none have balconies). Other than those minor gripes its really a nice place and the b-fast is good and the staff is super nice. THe bathrooms are very modern with rainhead showers and good pressure. My room had low toilet pressure but it did not back up or anything.

"Great hotel in a perfect location"

4
25/08/2018

We stayed in a king suite on the 4th floor and were pleasantly surprised. The room had a beautiful view of the Cape Fear River and the River Walk. The living room was at the front of the suite, affording privacy and quiet. The decor could stand to be upgraded but the suite was very clean. The staff were wonderful and very helpful. The internet is painfully slow with really bad signal strength, but that was a minor issue. There are quite a few restaurants, coffee houses and pubs within an easy walk. Overall, a really pleasant stay.

"Exceptional view, staff and location"

5
13/08/2018

This was a last minute booking and a busy rainy weekend. The staff was exceptional, making sure we had everything we needed and even going out of their way and with a smile on their face that you can tell was genuine. Breakfast was wonderful, many items to choose from both hot and cold. Everything was fresh. The location was amazing, right on the Riverwalk yet it was located at the end so it was also quite. It was a pet-friendly hotel but even with the rainy weather, it did not smell like one. The water pressure was great and the bathrooms very clean. The beds comfortable and the room very spacious. Only downside was I had trouble getting onto the internet but it was a busy weekend and very stormy. Also, the Railroad Museum is located in front of the hotel, which is nice and the history of the property is pretty interesting. There is a photo in the lobby of the property many years ago. I would make sure to take a minute to look at it.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
I cannot thank you enough for the nice comments on the hotel and the staff. I am so glad you enjoyed your stay and hopefully you will come back and stay with us again when in Wilmington. We greatly appreciate your business.

"Quiet Gem on the River."

4
10/08/2018

Best Western is a nice little hotel to stay in Wilmington. The rooms are all on the riverfront and offers a great view. Parking is free and that is hard to come by! The hotel needs to be updated as it really is a great places to stay. The owners have a great place, they just need to update it and make it shine again! The staff is extra friendly and often know me by name. I stay every year for a conference.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
We greatly appreciate your continued patronage of the hotel. We are in the planning stages of a renovation and we are hoping to get started later this year. Your comments are greatly appreciate and we look forward to your next visit

"Great hotel"

5
07/08/2018

This place was so nice. The staff was amazing. I really enjoyed the view from our room. You are right on the river and can walk every where. I will stay there again. The breakfast was amazing had a good variety.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel during your recent stay in Wilmington. We greatly appreciate your nice comments and we love when a guest they will be back to see us. Have a great summer

"Budget honeymoon"

4
04/08/2018

My bride and I just wanted a laid back and inexpensive honeymoon in Wilmington. We didn't have the budget for anything too fancy, so we felt that the Best Western offered us the best amenities for a River View room. The staff was very friendly and accommodating. If this place had a pool it would be perfect, but it was really all we needed for our short (on a budget) honeymoon. Loved the river view and the deck overlooking the Cape Fear River. Very relaxing and (to us at least) romantic. 4 thumbs up!

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel in which to spend your honeymoon. Congratulations on your nuptials and now you have found a hotel family in which to come and celebrate your anniversaries. Have a great summer!

"Really need to move smokers to a out of building spot."

2
23/07/2018

Our room was pet-friendly so we did not expect 5-star cleanliness. However, we got about 2-star cleanliness. Room looked nice but sheets did not feel or smell clean. The room seemed to have been dusted over after prior pet left but not deep cleaned. Further, there is a 60.00 charge for the pet so I expect that money to be used to actually clean the room for the next guest. A bigger issue is that smokers are welcomed in the gathering areas near the elevators where there are rocking chairs. This creates a disgusting situation when a non-smoker wants to walk to the room. One has to pass through the cloud of noxious smoke. Poor folks with allergies or breathing problems. Poor children also having to walk through the smoke. Further, the smoke WILL find its was into your room if you are roomed anywhere near these smoking areas. There is a dock on the far back side of the hotel where smokers should be designated. I do not understand why any manager would ever allow smokers inside the actual structure of the building, even if it's technically an outdoor spot. If these things were fixed, I would definitely stay here again. But as it is, I suggest avoiding, even if you need a place for your pet to stay too. If you're a smoker, yo'll love this place. They seem to really welcome smokers.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel and per my previous email, I am sorry that you had issues during your stay and we are working on each of the issues you mentioned in your review. We take great pride in accommodating all of our guest. We appreciate your comments and are addressing the issues with our owners to work out a solution for all guest. We do hope you will come back and visit with us again when in Wilmington.

"Nice Location But Lacks Amenities"

3
11/07/2018

We were visiting Wilmington for a college tour and decided to stay over. BW was right on the river walk. Great location walking distance to the resturaunts and downtown. The hotel was clean and our receptionist was cheerful. Rooms are a little small but clean and comfortable beds. There is also no pool or whirlpool. I should have read closer but kind of expected it. Breakfast is a bit odd as its in a locked room next to the elevator in this small room. Don't be late because at 1001 you will simply be told "I'm closed" No good morning nothing. To say she was rude is understated. I will not judge the whole hotel over a single interaction. Would have given it a higher ranking except for the odd breakfast setup. No pool. Nice views but not sure if I will stay again

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel during your tour of UNCW. We greatly appreciate your comments and I am sorry about the breakfast attendant. After reading your review I have spoken to not just the attendant but to the entire staff regarding your comments. I do hope you will come back and visit with us again. My staff truly goes above and beyond to accommodate all of our guest and I cannot apologize enough about what happened.

"Great waterfront view!"

5
09/07/2018

Spacious suite overlooking Cape Fear with many restaurants & shoppes within walking distance. Hotel offered free breakfast with plentiful choices. Staff was very courteous & grounds were well maintained. This is my second time staying here & will definitely return.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel for your recent stay in Wilmington. We greatly appreciate your nice comments and I will share with my staff. It's always nice to hear from our return guest and we look forward to your next visit.

"Charming! "

5
26/06/2018

We booked a suite here for our anniversary. We enjoy downtown Wilmington but had always commuted here when on visits to the beach. This time we decided to do the river view instead of beach front. We weren't disappointed. Room 400 was perfect for us. It was clean, comfortable, convenient and quiet. If you're looking for swanky, go somewhere else. Breakfast was about what I expected for a free breakfast. There were plenty of options. Yes, the excercise room is small but if that's a deal breaker, you probably don't belong in this hotel. All staff was friendly. Good things come in small packages. This is the place.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you so much for the great comments on the hotel and the staff. I am glad the suite worked out for you. They certainly offer a great view of the river. We hope you will come back and visit with us again when in Wilmington.

"Great stay here!!!"

5
18/06/2018

Stayed here first weekend in June. Great room with wonderful river view. All the staff at front desk very helpful in our quest to find a restaurant for the evening. Wanted early check in which they accommodated. Free breakfast was great. Beds very comfortable, all very clean. Highly recommend

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for staying with us during your recent trip to Wilmington. We greatly appreciate the nice comments and we hope you will come back and visit with us again.

"Great view"

4
12/06/2018

This hotel is fantastic, from front desk (very nice and helpful the young man and the young lady at reception) to location. Our room had a river wiew....fantastic. What a pity for the terrible stormy weather that made out if work wi-fi and elevator. We went out for a walk and we came back soaked. Good breakfast with egg, bacon, sausages, yogurt, bread, cereals... Room a little bit small but has everything, large tv, fridge, microwave and a large shower (even if the bathroom is little, but nice). Large parking lot in front of hotel.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for staying with us while in Wilmington and we greatly appreciate your nice comments on the hotel and the staff. Sorry that you had to experience that severe storm. Lightning hit the hotel and we lost phones, internet and elevator. It's been crazy and we are still trying to get some of the items replaced/repaired. Thank you for hanging in with us and we do hope you will come back and visit with us again soon.

"Motel at hotel price - VERY small rooms, NO amenities"

2
10/06/2018

Very disappointed with this "hotel". Staff was friendly and efficient, but the facility left a lot to be desired. In town for wedding at the Coastline convention center, so it was basically on same property, so super convenient. But NO POOL, NO GYM, NO RESTAURANT, No market for snacks/drinks. You could walk up and down the Riverwalk which was a wonderful view, but there were no chairs to sit and enjoy the view. They have a nice private deck above the Riverwalk with gorgeous view, but again, no chairs or benches, just splintery wood boards to lean against (there were 2 rocking chairs on the 2nd floor but not out on the deck). There were only 2 of us in our room so we managed in the tight space, but we talked to a couple with two small children and they said it was a disaster because there was no room for a playpen or even their stroller (they kept the stroller in their car and brought it up just when using it). The hotel re-purposed one of the rooms so they could serve "breakfast". But that was a struggle being such a small space for everyone in the hotel to get food at and the food was cold, so on the next days we paid to go out to eat elsewhere. All in all, so sorry to say that a hotel with such a great location is so disappointing. I recommend the Embassy Suites immediately next door... that is a real hotel with everything you will need and still great location. Also, nice that they accept dogs I guess, but there were several that were left in the rooms all day just barking for hours and hours. And some of the dogs I saw were very large dogs. I always prefer to say as much positive as I can, but there really was not much good to say about this hotel.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for staying with us during your recent visit to Wilmington and we greatly appreciate all of your comments regarding the hotel, however, we do have a gym and a market in which to purchase sodas and toiletries.Our gym is located on the fourth floor and the market is right at the front desk. I am sorry if those were overlooked. We have shared your comments with our owners and they are currently working with Best Western on an upcoming renovation of the hotel. The pier that is attached to the hotel actually belongs to the City of Wilmington and we have reported the issues with the pier. We have attempted ourselves to put some type of seating at the end of the pier but they disappear, most likely in the river so we stopped. Again, your comments have been shared and we hope you will come back and visit with us again

"Great deal, great location"

5
09/06/2018

It's on the very very end of the riverwalk but you can't beat the price for being right on the river. The staff were so very friendly. We brought our little dog and they were super welcoming to him too. You can walk right down the riverwalk (or we brought bikes) to nice restaurants and a sat farmers market. The bar area can get a little wild late Fri / Sat nights but in that case it's nice to be on the very end of the riverwalk so you are not in the middle of that. We were quite happy with our stay. Much nicer than a standard beat western. Decor was nice too.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel for your recent stay in Wilmington. We greatly appreciate your nice comments and the staff and the hotel. The hotel and the location is a great place to bring your pet and we are glad they had a good time as well. We do hope you and your fur baby will come back and visit with us again soon.

"Not my favorite Best Western"

3
04/06/2018

The hotel was definitely clean, along with the rooms and everyone who works here is absolutely lovely; however, it's definitely not my favorite. The lobby reminds me of a motel six lobby as it's just a tiny room with a front desk. The 'gym' is a 10'x8' room with minimal equipment and very dim lights. Only one person can fit at a time. My overall experience was okay at best. Pros: View: The view from my room overlooked Cape Fear River and the Battleship North Carolina. It was very pretty as well watched the sunset each night. Dock: The hotel has a long pier that jets off into the water. We watched a man propose to his girlfriend on the dock next to ours. Cute! Employees: Everyone who works here is pleasant and engaging. I had no negative interactions with anyone here. Ms. Juanita at breakfast was on top of her game! Loved to see her each morning. Cons: Smokers during breakfast: Really???? Can't the smokers have SOME consideration for those who are trying to eat outside? It was absolutely disgusting as I had this couple chain smoking and hacking away while I was trying to drink my coffee. Best Western really needs to forbid smoking during breakfast (or smokers really need to have a little consideration),

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel for your recent stay in Wilmington. We greatly appreciate your nice comments on the staff. The hotel was originally built as a bed and breakfast so the lobby and the gym tend to be small but we do our best to make the hotel comfortable and the gym a place to be able to work out. Most of the equipment is less than 5 years old and has really held up well. I am sorry about the smokers at breakfast. We have done everything we can to deter smoking outside the breakfast room except for putting up signs and we really don't want to do that. We do hope you will come back and visit with us again.

"Excellent Location, Fabulous View from Room but Breakfast Room Claustrophobic"

4
29/05/2018

The hotel is an excellent location right on the River Walk. We walked to dinner every night. The room was spacious and we enjoyed the fabulous view of the river. The hotel is obviously older but well-maintained. For example, the carpeting in our room was older but clean. Everyone at the front desk was nice and helpful. The only reason to rate service lower is the inadequate breakfast room. Our only complaint is the claustrophobic breakfast room. The hotel has about 50 rooms and the windowless breakfast room had 3-4 tables that sit 4 each and then about 8 stools at a bar area along the wall. If all of the seating was occupied then you probably would struggle to get to the counter top with food. The hotel is hoping that a lot of guests do not come to breakfast. There were 3 additional tables outside of the breakfast room but on a walkway that has a roof but is open on the sides. One of these 3 tables was between the elevator and the stairs so had a lot of people are walking and standing near the table. Our last morning there was torrential rain that was coming into the walkway so sitting outside was not an option. Because of the rain, there were 12-15 people trying to eat breakfast in the breakfast room at the same time and it was uncomfortably crowded as everyone had to keep moving so others could access items such as the hot food, the toaster, or the waffle maker. It seems the hotel has limited space but I think they could do something if they really wanted to. For example, I think one of the hotel rooms might be bigger than the breakfast room so take 1 room out of circulation and use it provide additional breakfast space. The food itself was adequate but not exciting. If there had been a breakfast restaurant, such as a diner, within 1-2 blocks of the hotel, we probably would have gone out to breakfast our 2nd & 3rd mornings at the hotel.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for much for staying with us during your recent visit to Wilmington. We greatly appreciate your comments on the hotel and the staff. I am sorry about the breakfast room. We have worked very hard to keep the breakfast room neat and manageable from a guest perspective. The seating in the breakfast room is what is required by Best Western and at times the breakfast room can be very busy and the flow doesn't go well but we have worked hard to try and keep it going and to accommodate all of our guest. We use to deliver the breakfast to the room by using a menu to make selections and then our attendant would deliver but Best Western is trying to make all hotels to be uniform in the way the breakfast is done and the current room was our only option and we added the additional table and chairs outside to help with space issue. We have new ownership and I know the breakfast area was one of their first concerns but as it stands right now, this is our option and we will continue to make it a good experience for our guest.

"Great Stay!"

4
26/05/2018

We decided to spend our anniversary in Wilmington recently, and due to an offer from Hotels.com, we stayed here at the Best Western. We were very happy with the hotel, as every room faces the water, and we had a great view of the USS North Carolina from our room. Our bed was comfortable, the bathroom was sparkling clean, the breakfast was good, the wireless was plenty fast and reliable, the staff was extremely helpful and friendly, and the hotel has nice rocking chairs on the breezeway in which you can sit and enjoy your coffee. The very best aspect of this hotel is its location. You are just a couple of blocks from the Cotton Exchange, it's an easy walk to all of the bars and restaurants along Front Street, and you can easily stroll along the Riverwalk for an upscale dinner or to watch the boats go by. We would definitely stay here again. Thanks for a lovely stay!

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel to celebrate your anniversary. We greatly appreciate your nice comments on the hotel and the staff. We look forward to your next visit to Wilmington.

"Great Stay!"

5
29/04/2018

My husband and I stayed at the Best Western Plus Coastline Inn for two nights. The location is on the waterfront of the Cape Fear River - right next door to the Visitor Center and across the street from the Cotton Exchange. All rooms have a riverview which is awesome. The hotel is a relatively new property and was very clean. The bed slept great after two full days of touring Old Wilmington. Room was spacious, well decorated and the housekeeping staff was excellent. The desk attendees were helpful and extremely cordial. The location was great - right on the River Walk. Breakfast was included and although I didn't eat breakfast there myself, my husband did and enjoyed it but most especially enjoyed the conversation with

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel for your recent stay in Wilmington. We greatly appreciate your nice comments on the hotel, staff and the breakfast. We hope you will come back and visit with us when you're in Wilmington again. We hope you have a nice summer.

"Nice location"

4
27/04/2018

I stayed here in the middle of the snowy weather in january. Nice warm and cosy room, nice view, decent location on the river. Good breakfast and parking. I cant say much about the surrounding area as much was shut due to the weather. All good.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel for your stay in January. I'm sorry that we had bad weather but when the area gets even a light dusting of snow, everything in the area shuts down. The south is never quite prepared for snow. Hopefully you can come back and visit with us when the weather is a perfect Carolina day, sunny and 75. We look forward to your next visit and have a great summer!

"Great location, okay hotel"

3
26/04/2018

Not the cleanest rooms ever, but the location is wonderful. Had a problem with the plumbing, and it took about an hour, but did get moved to a room with a working bathroom. Rooms are clean-ish, but neat freaks would not be happy.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for staying with us during your recent stay in Wilmington. I am sorry you had issues with your room upon arrival but I am even happier that we were able to move you to another room without any issues. We are working with BW design on an upcoming renovation which includes removing carpet and replacing with tile. We are hoping this helps with the dust issue. I do hope you will come back and visit with us again.

"Great Location"

4
25/04/2018

New building adjacent to the visitor's center, convention center and small railroad museum. Located right on the walk along the shoreline. Easy walk down to Wilmington's historic district. In-house breakfast is OK. Staff was very nice. On-site parking is great. We had dinner at Savorez which is just outside the historic district; mostly patronized by locals from an older neighborhood. Easy to get to and super tasty.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you so much for choosing our hotel for your recent stay in Wilmington. We greatly appreciate your nice comments and we hope you will come back and see us again soon.

"Trip Advisor Never Steers Me Wrong"

4
10/04/2018

I went with the reviews and booked this hotel a couple of weeks ago for an event in Wilmington and I couldn't have been happier. We were greeted by a wonderful lady (whose name I believe was Rhoda or i could be totally off) when we arrived who I had talked to on the phone and from that moment forward we had a great time, she was great at helping us get checked in. We were walking distance from the venue our event was being held at so that was perfect and we were also very close to most places we wanted to go to down town. Some folks may have walked to a couple of the restaurants and bars we wanted to hit but we chose to take a very short drive and use public parking. Our room was very clean as I have come to expect with BW and all the staff were very friendly. I guess the only bad thing to mention is the breakfast was not fabulous. It was what looked like microwaved floppy bacon and some sort of pre made eggs BUT they had bagels, yogurt, waffles and other things so I cant fully complain. I just happen to love breakfast so i was a tad disappointed but you can always pay 70 bucks more and stay somewhere else and have a higher quality breakfast. I thought our view was beautiful and the grounds were very nice. If you are looking to stay at some ritzy over hyped hotel then this may not be your place but we loved it and have already looked at planning our next stay.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for taking the time to review our hotel. We are so glad that you decided to choose our hotel and that we were able to accommodate your needs. I am sorry the that breakfast did not meet your needs but we are always working on making improvements. With our space constraints it not easy to accommodate the many request we get on a daily basis but we do provide a decent breakfast and a smiling face to assist. We greatly appreciate your business and we look forward to your next stay.

"What an awesome place"

5
28/03/2018

We stayed here for a wedding and the staff at the hotel were amazing. Super friendly people who truly cared about the guests. Would recommend this property just because of the staff. From the time we checked in to the day we checked out, anything we needed was taken care of.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
I greatly appreciate your nice comments on the hotel and the staff. My staff truly cares for our guest and they always do what they can to make each guest comfortable. Thank you for staying with us and we hope to see you again very soon

"Family Visit with Fur Baby"

5
26/03/2018

Looked for a half way point for us to meet son. Wilmington was a great place to meet. Time of the year we were here, we were not sure other than beach if there was much to do. YES - USS NC was a great tour if you have never been on a Naval ship. Downtown Wilmington and the River walk are a great way to spend your time. Now a place to stay near everything. This is it and now on our top 5 favorite hotels we have stayed at. Rooms: CLEAN, roomy, and the rain shower in bath was very nice. Staff : Every single person we came into contact with were great and so helpful from the time we booked to the time we left. Location: We liked the area because it was at one end of RiverWalk, so we would walk down by the river and back to hotel going through the shops and Main. We were not into the night life on Main but it did look like everyone was enjoying themselves. Drive to any of the beaches was easy and not far. Price: Compared to others I looked at , they had the BEST price for us at this time. Oh and VERY PET Friendly! Wish we had longer than just a weekend.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
We are so glad you chose our hotel for you and your fur baby. I greatly appreciate your nice comments on the hotel and the staff. We hope you will be able to come back again and stay longer and be sure to bring your baby.Thank you again and we hope you will share your experience and come back soon

"Scenic + great location"

5
23/03/2018

The Coastline Inn met all the basics - clean; comfortable beds and linens; and quiet (despite a wedding party staying there, but this is always luck of the draw). The property is on the site of an old rail yard with a rustic railroad theme including restored train cars that you can tour when the museum is open. We had a view of the Cape Fear River and the boardwalk (most, if not all, the rooms face the river). Coastline was a good choice for my dog and we took a long walk in the late evening (yes, it is safe) and the in the morning on the boardwalk and the central downtown area. Professional, friendly staff. I don't eat breakfast but it looked good and there are a few cafes close by for your espresso fix. BTW, the parking is free which off-set the very reasonable $20 pet fee. I was impressed by how prosperous and vibrant the downtown is. Wilmington looks like it is doing an excellent job of modernizing the city while keeping significant architecture and it's historical vibe. I imagine that at the height of the season it is pretty congested but I timed it just right and the "tourist load" was light.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel and thank you so much for the nice comments on the hotel and staff. We are so glad you enjoyed your stay and that you were able to enjoy what our downtown had to offer. We do hope you will come back and visit with us again when in Wilmington

"Great place to stay!"

5
18/03/2018

Every employee at this hotel was so pleasant! The lady at the front desk, (Rozz I think?) Was so accommodating and helpful on the phone prior to our stay and recognized my name and chatted with me upon my arrival! The housekeeper remembered our daughters each day and said hi to them as we would pass her in the hallway, and the lady who supervised the breakfast room was so nice!! The room was clean, nice, and comfortable!

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you so much for the nice comments on the hotel and the staff. My staff has been with me for quite some time and they truly love our guest and the hotel. I am so glad you enjoyed your stay and we look forward to your next visit.

"Excellent place to stay"

5
10/03/2018

Enjoyed our stay at this hotel immensely. Staff was amazing- friendly and attentive and saw to our every news. Room was lovely and well appointed and we had a beautiful view of the Cape Fear River and the USS North Carolina.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
We greatly appreciate the nice comments on the hotel and the staff. Thank you for choosing our hotel and we hope to see you again very soon.

"Great river view and pet friendly too"

4
05/03/2018

We enjoyed our stay at the Best Western Plus Coastline Inn. We traveled with a small dog. The room was small but had a great view of the Cape Fear River and Riverwalk promenade. Our room did not have the advertised 2 queen beds but rather only 2 small full size beds. I'm not sure if this was because our pet friendly room (#109) was small or if all hotel rooms only have only full size beds instead of queen size beds. The bathroom was modern and clean but small with only a single sink. The pet friendly room was very clean and fresh (It did not have the musty odor that we experienced at a different hotel.). The breakfast was good and varied (scrambled and hard boiled eggs, bacon, sausage, waffles, bagels, toast, muffins, fruit, yogurts, oatmeal, etc. It was served in a small room on the 3rd floor which only had 3 tables and bar stool seats along the wall. There were additional tables wet in the walkway outside but it was too cold to eat outside during our visit. I'm sure outside dining is very enjoyable in warmer weather. The check in persons were very friendly and helpful. There is a dock and pier right out back of the hotel with nice views. There is plenty of nice dog walking opportunity along the Riverwalk boardwalk. Other than the small room/beds, everything was outstanding. Great location and good value.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you so much for the nice comments and we appreciate you choosing our hotel for your recent stay. I am not sure what website you may have been looking at but we do not have rooms with two queens, either a room with two double beds or a room with a queen and a full size sleeper sofa is what is on our website. I am sorry for any confusion. I do hope you will come back and visit with us again. We are going to be renovating very soon so maybe you can come back when its complete.

"Beautiful Views"

4
26/02/2018

Enjoyed our 2 night stay here. We arrived early, but no problem checking in early to a (although a bit small) room with a wonderful view of the Cape Fear River. Great location, convenient to River Walk and walking distance to Historic Wilmington.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel for your recent stay in Wilmington. I am glad to hear you enjoyed your stay and we hope you will come back and visit with us again.

"Work NC"

5
09/02/2018

Needed a room last minute and had no trouble finding one at your location. The location was very convenient to my job location and your hotel could accommodate the others members of the work crew I was with.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel and we are so glad you enjoyed your stay. I greatly appreciate your nice comments and we hope to see you again when you're in Wilmington.

"Coastline hotel"

5
03/02/2018

This hotel was wonderful! The staff and accommodations were top notch! The breakfast was hot, plentiful and delicious. The view out our window was of a beautiful river way and the USS North Carolina! There is a wonderful walkway along the river for runs or strolls!

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you so much for choosing our hotel and we greatly appreciate your nice comments. We hope you will come back and visit with us again when in Wilmington

"Perfect location"

4
31/01/2018

I am writing this review a bit late, but I stayed at this hotel in early September 2017 for a few nights. As a female, this was my first solo trip, so I was a bit nervous about staying here and walking to a conference that was at a nearby hotel, but I didn't have any issues. The staff was great! I called them ahead of time because the conference was supposed to start before check-in time and I did not want to pay for parking at the hotel where the conference was at. They provided me with a parking pass upon arrival and gave me walking directions from their hotel to the other. I only used my car once during this stay because I was able to walk to nearby shops, restaurants, to the conference and back down the Riverwalk. There was a tall dock out back (which felt a little unstable to me), but provided a nice view of the river at sunset. You can also see the Battleship from the Riverwalk, so I was able to get a picture and send it to my child at home. The only reason I did not give it 5 stars was due to the sounds from the neighboring room (paper-thin walls) and internet issues that I experienced during my stay- most likely from all of the construction outside my window. I would definitely stay again and would bring my dog next time, now that I know it is pet-friendly! Thank you, Best Western!

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for taking the time to come back and review the hotel. I greatly appreciate your comments. I will be sure to share your comments with the staff. The staff here truly go out of their way to accommodate the guest and they love the hotel and it shows.All construction in our area has finally completed. The riverwalk is so nice now and makes for a nice stroll in the afternoons. We hope you will come back and visit with us again when in Wilmington

"Wilmington NC snowfall 2018"

5
07/01/2018

Had to take my grandson to the Wilmington airport to fly back to Florida during his Christmas break. This hotel is very convenient to the airport. Even though all the roads were covered in ice it was a short distance to drive! The hotel was very clean and pet friendly, hotel staff was very professional and an awesome positive attitude

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel for your recent stay in Wilmington. I greatly appreciate your nice comments on the hotel and staff. Snow in Wilmington is so rare and it's been almost 30 years since we had so much. We hope you will come back and see us again.

"OKAY"

3
03/01/2018

Average hotel with extreme price fluctuations. Great location on the river. Walking distance to nice places. Parking is not great, especially when they have convention center activity. The rewards card is kind of useless.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel for your recent stay in Wilmington. I'm sorry that parking was an issue. With events at the adjacent center and the influx of new businesses our lot has become more and more difficult to manage since we are the only free parking. I do hope you will come back and visit with us again when you're in Wilmington.

"Great location and pet friendly."

5
01/01/2018

We had a great experience traveling with our 2 Golden Retrievers en route to our winter home in SC. The staff was friendly and the room was very comfortable. We walked the River Walk right out the front door in the morning and enjoyed the waterfront of the city. Great experience.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our pet friendly hotel. I greatly appreciate your nice comments and I am so glad enjoyed your stay. We hope you will come back and visit with us again in the New year.

"Making adjustments to the Suite rooms with the AC and heating unites and larger restrooms"

3
28/12/2017

I stayed in a suite Heating and AC unit is to close to the bed. When you get out of the bed the unit is right their. Have to slide between the unit and sometimes hit your knee. The room is spacious. The restroom need to be bigger.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for staying with us for Christmas party. I did notice that you are a return guest and we greatly appreciate your patronage. After reading your comments I found that this year you were actually in a regular king room instead of a suite. That would explain the a/c being so close to the bed. Previously you had stayed in a suite, which is definitely more space. I am sorry you had an issue and I hope you will continue to stay with us in the future.

"Nice hotel in a great location"

4
24/12/2017

Hotel is in a great location downtown with fantastic views of the river and right on the boardwalk area. Rooms are spacious and clean, only improvement would be if rooms were accessed y interior coridors.

"Best value for a quality stay!!"

5
07/12/2017

Have stayed here many times in the past. Sorry to say our first return in 8 years. Many improvements on this end of the river walk. Our trip will be for four nights. We were checked in by a lovely young lady who was very attentive, helpful and informative. SO refreshing. Our reservation was in tact and took but a few minutes to obtain our keys. She explained the breakfast, where it was located and the hours. My husband took advantage of that this morning and gave it rave reviews. Of course all the rooms look out onto the Cape Fear River. I have nothing but praise for this facility. After we came back from a walk, another gal was on the front, she too was attentive and knowledgeable about our questions. No hesitation is recommending this to anyone.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for your continued patronage of the hotel and we forgive you for waiting for 8 year........LOL! We are so glad you decided to come back and what a shock at all of the changes you saw upon arrival. The river walk was just completed not more than 2 weeks ago and the newest addition to our area right next door an Embassy Suites. We hope you will come back again and Merry Christmas and Happy New Year.

"GREAT Sunsets and wonderful Hotel"

5
05/12/2017

I come to Wilmington quite often and love to stay downtown. The Best Western is close to downtown and all the activities and convention center. Rooms are clean and free breakfast. The hotel is on the river and offers great sunsets.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
We greatly appreciate your continued patronage of the hotel and we thank you for the nice comments. We hope you have a nice holiday and we look forward to your next visit

"Amazing hotel, a unique stay in a beautiful place"

5
03/12/2017

I stayed in this hotel on business and I am so glad that I did. The entire building is situated in a unique fashion and the views from my room were absolutely amazing, like something out of a travel magazine. There is a wonderful dock/deck over the water that is accessible from the hotel and enables you to get out and sit on the water and enjoy breathtaking views. The USS North Carolina was visible from my 3rd floor room, which was a nice perk. The room was super-clean, comfortable and well-appointed. The bathroom was spotless, always a big plus. The only improvement that might need to be made is the breakfast area, it is very small.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
We greatly appreciate your nice comments on the hotel and thank you for choosing our hotel for your recent business trip. We hope you have a Merry Christmas and a Happy New Year and we hope you will come back and see us again soon.

"Great Location and Breakfast but smoking fills the place."

3
30/11/2017

Great location and friendly staff. The rooms were clean beds ok. The breakfast was awesome! The worst down side to this location is the staff smoking at the entrance of the lobby. If you like smoke filled clothes and lobby then you will enjoy this place.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel for your recent stay. I am sorry about the staff and smoking in public. There is definitely a designated smoking are for the staff and they obviously were taking advantage of the easy access. I do apologize and I will be addressing with the entire team. I do hope you will come back and visit with us again.

"Another plus for Downtown Wilmington"

5
28/11/2017

Worth consideration for a stay downtown in the Port City. Great sunset and river watching. Internet a bit slow, but if that is the most important consideration, stay at home! Have to add a few more words to satisfy trip advisor.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel for your recent stay. We greatly appreciate your nice comments and we hope you will come back and see us again soon.

"STAYCATION"

3
26/11/2017

We wanted a two night "getaway" for Thanksgiving/Hubbys birthday but didn't want to drive far on a holiday weekend. We chose Best Western because the reviews for the Hilton in the same vicinity were awful.Overall the experience was good. We had a great view of the river from our room. The only thing that can be done is to update the furnishings, decor and flooring. With Embassy Suites opening up shortly and right beside this hotel, the competition will be stiff.

"Anthony"

5
19/11/2017

Staff went out of their way to fix an issue with the rate I received. Great customer service and I will definitely be coming back here many times. Highly recommend this hotel. Great view and lots to do within walking distance.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for staying with us and we greatly appreciate your nice comments on the staff and the hotel. We hope you will come back and visit with us again when in Wilmington.

"Wonderful Stay"

5
16/11/2017

We had a lovely view of the river and USS Carolina from our room. It was very quiet and cozy. Would love to visit again! We didn't try the continental breakfast because we were in a hurry to get to see the Veterans day parade but it smelled good. The staff were friendly and helpful as well. This is why I like Best Western so much!

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel for your recent stay in Wilmington. I appreciate your nice comments on the hotel and the staff and we hope you will come back and visit with us again soon.

"Avoid if possible"

2
14/11/2017

This motel is in a great location, from the outside appears quaint, and has wonderful views of the river. Everything else about the place is sadly inadequate and not even a good value! The rooms have old furnishings, there's a tiny breakfast area, and the attempts at updating were poor. There are too many issues to list. Over a long weekend, there was also no parking due to the busy hall next door. Book at the Hilton a block away or the new Embassy Suites next door when it's complete.

"SERVICE WITH A CAPITAL S"

5
13/11/2017

The location of this hotel is terrific: on the river, on the River Walk, within one-two blocks of the fun historic district and although we did not use the convention center, it is right at the hotel. The room had all the amenities as well as a very pleasant and helpful staff. And the best for us was allowing our gorgeous golden retriever to be with us! The $40 pet fee was reasonable to us. And also important is THE PERFECT SHOWER!!! and availability of a nice breakfast start. There were lots of choices for my yogurt as well as hot and cold food options.

"Nice Stay."

4
09/11/2017

I went to the hotel for a two-day real estate class. The staff were all extremely nice and accommodating. The room they gave me, 306, has a beautiful view of the water, the pier (still working on) and the USS North Carolina. The hotel is right on river walk which has nice dining options.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for staying with us during your continuing education class for the real estate commission. I am glad the staff was able to give you a great room with a view and I hope you will come back and visit with us again when in Wilmington.

"Art Teachers Conference (Retreat)"

5
03/11/2017

The NC Art Education Association returned to Wilmington for their conference after many years. The new Conference Center was a great hit and the Best Wester Plus Coastline Inn was the most convenient, had the best staff and the best amenities. The association had reserves a block of rooms at the Hilton, but I could not get a Riverfront view room, so I booked one with Best Western (and got bonus points). It was an excellent decision and choice. The convenience, amenities and friendly helpful staff was far superior to those of the Hilton, according to several of my fellow art educators. I definately plan to return and bring my husband!

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel for your conference. We were so glad to offer overflow for your group and I cannot thank you enough for the nice comments. We hope to see you again when in Wilmington.

"Transition"

4
30/10/2017

Your location and views are terrific. The location is your no. 1 asset. There was quite a bit of construction going on, so it's obvious the area is in transition. When complete, it will be a place to stay for sure. Breakfast room is wanting due to the size. Overall, I really enjoyed my stay and will be back.

"Good location bad hotel"

2
22/10/2017

Hotel in desperate need of an update! The receptionist was wonderful and the location convenient, but there are much, cleaner better choices in the neighborhood. The hotel is 2 star at best. Would also like to point out that the lobby leads to an outdoor stairway or elevator to get up to the rooms. All room doors have immediate access outdoors. Doesn't feel safe or secure.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel for your recent stay in Wilmington. We are currently working with the Best Western design team on a rooms package in which to renovate the hotel. We are hoping the owners and the design team will make a decision soon and get the items ordered so we can begin a renovation. We do appreciate your comments and I hope you will come back and visit with us again.

"Best stay"

5
20/10/2017

We had a great time! Hotel was within walking distance of the downtown area! The only issue we had was the lack in variety of breakfast food and also the internet would come and go constantly. Besides that this hotel was perfect for what we needed it for!

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for staying with us while in Wilmington and I greatly appreciate your nice comments. We are currently working with Spectrum to upgrade the entire hotels wi-fi and cable. Hopefully it will be done within the next few months and we hope you will come back and visit with us again soon.

"Great location and friendly staff."

3
20/10/2017

Had a view of the river. Room was small, but comfortable. Nothing fancy, but clean and in good repair. Easy walk to the convention center, many shops and restaurants. Uber ride to Wrightsville Beach ($15) to stick your toes in the sand before you leave!

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel for your recent stay in Wilmington. We hope you will come back and visit with us again soon.

"Great location."

4
19/10/2017

Stayed here for just one night whilst on our road trip and enjoyed the stay. You can't get closer to the river even if the board walk right outside the hotel was being repaired when we were there. There is easy parking outside, just make sure you put the hotel notice in your vehicle. Rooms are on he small side but perfectly adequate and kept very clean. Beds are comfy too. Breakfast room is very small and there did not seem to be any hot water for tea on our visit - there was not anyone to ask for water either. (Note, we later found them sitting outside but by then it was too late.). The hotel is a delightful level walk along the river from the town centre and some lovely riverside restaurants. I would certainly stay there again if in town.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel while in Wilmington. We greatly appreciate your nice comments and we look forward to your next visit.

"Great hotel, Convenient Location"

5
18/10/2017

We stayed at the BW last weekend while we were in town for a convention. We wanted to be close to the convention center (a short 2min. walk down the block), but still be able to walk into downtown Wilmington for dinner and shopping. This hotel was perfect for just that. Not only was it easy to get to with plenty of parking, free breakfast (with eggs, sausage, bacon, make-your-own waffle station, cereal, etc.), free wifi, but the water views were beautiful! The staff were all very friendly and welcoming and we had asked one of the maids to change our bed and bath towels after had forgotten to take the "DND" sign off of our door - she was more than happy to help. We were really happy with our stay and the best part was that the hotel even connects directly to the River Walk, which you can take right into downtown. Wilmington was absolutely beautiful & we can't wait to go back!

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel while in Wilmington. We greatly appreciate your nice comments and we do hope you will come back again soon.

"Has seen better days"

2
15/10/2017

We stayed here because it was the hotel associated with the conference center for an event we were attending. I'm sure it was a nice property at one time, but it has seen better days. Our room was dark and kind of dingy, with scratches in the paint on the walls, and stains in the carpet. The strangest part of our stay was the small child yelling for its mother at like 11pm somewhere outdoors on one of the upper levels of the hotel — there is some kind of pier out to the river and it sounded like it was up there. Was it a real child, or a ghost? We left after one night because it was too depressing. Got to our new hotel and unpacked my shirt that had been hanging in the wardrobe, and realized that it smelled all musty and weird like this hotel.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel and I am sorry about the issues you had during your stay. The hotel will be going under a renovation within the next few months and we are all very excited about the changes. The hotel has had a busy summer and the staff works very hard to keep the rooms clean and inviting. Hopefully the renovation will improve the issues you mentioned and we do hope you will come back and visit with us again.

"Great stay at BW Coastline, Wilmington NC"

5
14/10/2017

Great hotel in an historic area. Next door to the Railroad Museum. Great hot breakfast (sausage, bacon and eggs) plus all the other stuff. The hotel has a beautiful view of the Cape Fear river. Some construction is taking place around the hotel but is limited to approximately 9 AM to 5 PM.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel and we greatly appreciate your comments. I am sorry about all of the construction noise but it is limited to just the day time and when complete we will have a nice riverwalk and another competitor to welcome to downtown Wilmington. We do hope you will come back and visit with us again soon.

"Great stayat the Best Western plus."

4
01/10/2017

I traveled to Wilmington to attend a wedding. I was a little apprehensive about traveling alone in a big city. Your staff was so friendly upon my arrival . The girl at the front desk even remembered talking to me when I had called earlier about the different rates & did you have a military discount .

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for the nice comments. I am so glad the staff took such great care of you and your needs during your recent stay. We do hope you will come back and visit with us again when in Wilmington.

"Dirty room with roaches"

1
20/09/2017

I checked in and received a free upgrade to a suite, I was very excited. I went to my room the first thing I saw as a roach in the relaxing beside the bed. The hotel staff quickly moved me to a standard hotel room, I was unpacking my suitcase to place in the drawers. The drawers were dirty, stained with lint and dust, I had to leave my undergarments in the suitcase. The floors were dirty but at this point I was tired and want sleep. The next morning I spoke with a fellow conference participant, he killed a roach crawling on him while he slept, he reported it to the hotel staff.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
I am sorry that the hotel did not meet your expectations and per your previous survey, we have awarded your rewards points and you should see those within a few weeks. Being on the riverfront, we do have issues with water bugs and being an exterior property allows them to scurry into rooms without being noticed. We do have our exterminator treat for them. We do appreciate your business and we hope you will visit with us again.

"Great waterfront stay with kids and dogs"

4
17/09/2017

Fabulous view of the river and battleship from our first-floor room. Great access to riverwalk. Short walk to the Cotton Exchange, as well as local bars and restaurants. Comfortable, clean, with free hot breakfast.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you so much for the nice comments. We are so glad you enjoyed your stay and we hope you will come back and visit with us again soon.

"Good location and helpful staff but slightly tired feel to it"

4
17/09/2017

Great location on one end of the Riverwalk, by the river. Construction work near the hotel made a lot of noise during the day and prevented access to the waterfront in front of the hotel. Short walk into town. Lots of parking in front of the hotel. Very, very helpful receptionist who gave us lots of ideas on where to eat and drink in Wilmington.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for the nice comments on the hotel and the staff. We are so glad you enjoyed your stay with us. We have high expectations that the City of Wilmington will have the riverwalk project in front of the hotel completed within the next few weeks. We do hope you will come back and visit with us again.

"Overpriced rooms that smell of mold and convenient to nothing"

1
12/09/2017

Overall, the rooms were moldy, the hotel was way overpriced for what you get and you were so far away from any of the local amenities. Unless there was a natural disaster and I was forced to be there, I won't be back!!!

BestWesternHotels, Corporate at Best Western Plus Coastline Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Wedding Trip"

5
11/09/2017

We held my daughter's wedding in Riverview Terrace and stayed in adjoining Best Western Coastline. Staff all around was so helpful. Was sorry to see boardwalk was being replaced so we couldn't get pictures out there. Looking forward to another trip back there.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel and the adjacent Coastline Convention Center for your daughter's wedding venue. We are glad you enjoyed your stay and that the wedding went off without a hitch. I am sorry about the construction on the River Walk but the work being is very necessary because it had become a hazard for our guest and the public. We are hoping the work will be done within the next few weeks, weather permitting. We do hope you will come back and visit with us again.

"Excellent!!!!!!!!!!!!!!"

5
05/09/2017

The outside of building is very appealing and the rooms are awesome. The staff were the best I have ever dealt with. We go to Wilmington a lot and this is where we love to stay. It is walking distance to all the great places. The staff also told us about the band playing that we did not know about. Parking is always great. Checking in and out is so smooth. I love this place and I recommend it to everyone who is planning a trip to Wilmington.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
We greatly appreciate your nice comments on the hotel and the staff. Most of the staff has been here for quite some time and they all work very hard to make all of our guest have a great experience and they all go out of their way to assist in any way they can. Thank you for choosing our hotel and we hope to see you again soon.

"Great Location, Best Price on Waterfront"

4
03/09/2017

We were booked at the Riverfront Suites, but after reading the numerous negative reviews, decided to stay at the Best Western Plus Coastline Inn, and so happy that we did. Got a great rate with our AARP card (which you can get at the age of 40 - and is worth the $16 annual fee). After a hot 2 hour drive with no A/C we were greeted and checked in by Roz. Roz was oustanding! She provided us with cold waters and cold beers, which we needed! Check-in was a breeze and Roz was a wealth of information about the area and events going on. Our room was waterfront. Very comfortable, updated room with nice views of the river and battleship. Easy walking distance to everything. Enjoyed the waterfront Friday night concert. Great hot breakfast was included. They also have a small exercise room on the property, along with lots of free parking. Other hotels were charging $11 a night to park on top of their expensive nightly rate, not here! Check-out by Roz was also a breeze.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you so much for the great comments on the hotel and Roz. She is such a gem and has been with us for quite some time. We are so glad you enjoyed your stay and we look forward to your next visit.

"Great Location"

4
01/09/2017

Good rates and centrally located business and pleasure travel. Management was pro-active in meeting my needs and ensuring that I was satisfied with my stay at their facility. Upon check in the room I had reserved was not ready and they had to switch me to a double bed room instead of the single king bed I had reserved. Since they did not have any of the type I reserved available the gave me a double bed room, but without me even asking the reduced my room rate to an acceptable level and the room I was assigned was VERY satisfactory. The WIFI connection was free and of excellent quality.

"Okay but ....."

3
29/08/2017

This hotel is in a good location as others have said, however our view and general experience was spoiled. By waking up to work men right outside our windows. While I appreciate that works need to be done, it would have been good to be warned about this at check in.

"Great location for the Riverwalk"

5
25/08/2017

This small but very friendly Best Western has a prime location right at one end of the Wilmington Riverwalk. Get a room on the fourth floor and you'll have a great view of the Cape Fear River and the Battleship North Carolina. The staff was professional and helpful and the price was right. Highly recommended.

"Traveling Trainer"

5
24/08/2017

Great service, room & location. Professional & helpful staff... I highly recommend you stay at this location... Very quiet location - clean rooms, soft bed, good breakfast. Convenient to area food establishments -- near the River Front Boardwalk - view of the Battleship from the room.. Great location...

"High cost - low value"

2
21/08/2017

Booked two rooms here as part of our east coast US driving holiday from Washington to Savannah. The rooms were small and damp and smelt of mould. Worst night sleep of the trip, glad it was only one night. We knew this was likely to be the lowest quality hotel of our trip, but the surprise was how much worse it was compared with the other hotels given the relatively high cost. Breakfast room was pathetic. Wifi very flakey.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for selecting our hotel for your recent stay in Wilmington. I am sorry that you had problems with your room. With the high humidity, rain and being an exterior property, it's been difficult to maintain the temperatures in the rooms and it seems to cause the room to feel damp. My staff takes great pride in our hotel and the cleaning of the rooms and I know they work hard trying to combat the issues each day. I do hope you will come back and visit with us again.

"Great and Relaxing Stay"

5
20/08/2017

Our trip was wonderful and the hotel was very cool. The staff was outstanding from the front desk to the wonderful ladies who serviced our rooms. This hotel is all about customer service. In a beautiful location.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you so much for choosing our hotel for your recent stay in Wilmington. I greatly appreciate your nice comments on the hotel and the staff and we hope you will come back and visit with us again soon.

"conference"

3
20/08/2017

TV remote not work ,Internet slow,Worn furniture and dusty. Friendly check in service,Good breakfast,good shower,needs better lighting when arriving at night.Parking area too dark.The location was the best for attending conference. Appreciate managers special price.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel for your recent stay in Wilmington. Per your other survey, I do apologize for the issue you had with your TV and the problem with the parking lot being dark. We did find that a breaker had tripped and the staff was able to find the issue and get the lights back on. I have had maintenance upstairs checking on the TV. We also awarded you additional rewards points that can be used for free nights at other Best Westerns around the US. We do appreciate your business and we hope you will come back and visit with us again.

"Friendly and Cozy"

5
17/08/2017

My neice and I stayed for one night at the hotel. Everyone was friendly, especially the lady in the breakfast room. We enjoyed our stay. There was a beautiful view of the Cape Fear River from our window, the TV was a little small, but it was palatable. I would recommend if you're in the area to also visit the Train Museum across from the hotel and go to the visitor information center right below it. There is a lot of information to be gleaned from a visit there.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel for your recent stay in Wilmington. I am so glad you and your niece enjoyed your stay and I appreciate your nice comments on the hotel and the staff. We hope you will come back and visit with us again soon.

"Great staff"

5
16/08/2017

The check in counter staff for our 5 day stay were ALL friendly, polite and helpful. The rooms were smaller than I expected, but clean and big enough for our needs. The view of the river was awesome and we will stay here again.

"Where to stay"

5
16/08/2017

I felt that everyone at the hotel was trying to give every guest the best possible service and visit at this hotel. The welcoming at the front was very friendly and welcoming. Every staff person made each guest feel very special and wanted to help however the could.

"Happily surprised "

5
12/08/2017

We've been to L.A., NYC, Washington, Denver, Dallas, St Martin and many more. We've stayed at many 5 stars. So when my girlfriend told me we were staying at the Best Western I was a little shocked. Imagine my surprise when I enjoyed my stay here more than any other hotel we've stayed in. The rooms were clean and nice, although older they didn't feel old. The continental breakfast had fresh eggs, sausage and bacon as well as make your own waffles, bagels, toast, oatmeal and muffins. And most importantly the staff was absolutely the friendliest people I have ever met. They truly understood southern hospitality.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you so much for the nice comment on the hotel and but the comment on the staff is what truly makes me smile. My staff works very hard and they love our guest and they all go out of their ways to assist guest. I will be sharing your comments with the staff and we certainly hope you will come back and visit with us again soon.

"Meeting in Town"

5
12/08/2017

Every room's windows face the river, breakfast was great. We had meetings at their attached convention center building. The Railroad Museum is in the same parking lot area. It is only a couple of blocks from the historic downtown area. The front desk staff is very helpful and knowledgeable.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
We are so glad to hear that you enjoyed your stay while in Wilmington. Thank you for the nice comments on the hotel and the staff. We hope that you will come back and visit with us again soon.

"Right on the river"

5
10/08/2017

The hotel is right on the river,by the college and a few steps from all the shops and restaurants. Park the car and walk everywhere in town. Staff was really friendly, even while in training. We didn't have the breakfast this trip, but they did have a pretty decent selection from what we saw.

"Wonderful Accommodations "

5
09/08/2017

We stayed one weekday night. We were pleasantly surprised by the updated room and helpful staff. The view, fast wifi and the free breakfast were great. The hotel was within walking distance to great shopping and restaurants. We would definitely stay here again.

"Beautiful Place"

5
07/08/2017

Best Western Plus Coastline Inn was a great find for my business trip in Wilmington. The staff were wonderful, and I loved the view of the river even though there was a large crane outside my window working on a new boardwalk. The breakfast was also very good with many different choices. If business takes me back to Wilmington, I will definitely stay here again.

"Very small rooms, but clean."

3
06/08/2017

The hotel room was smaller than any others we have stayed in, but it was clean. The breakfast area was very small, yet tasty. The conference center directly beside the BW drew crowds of people which made parking in the hotel lot impossible. VERY FRUSTRATING! Lastly, our room did not have a microwave after being advertised as a standard amenity. Hotel staff was always very cordial. This hotel is only a quick walk to the downtown area. Biggest complaint over everything was the view of the HUGE barge with crane directly in front of the hotel & crews that started running a saw at 7am. It would have been nice to know that the area was under construction. All in all, we still had a nice visit in Wilmington.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel for your recent stay in Wilmington and we greatly appreciate your comments. I am sorry about the parking as we do share a lot with the adjacent Coastline Convention Center and we do tell attendees to events to park at adjacent parking decks but as you experienced, that doesn't always happen and I am sorry. We are very hopeful that the City of Wilmington will be completing the River Walk project soon but as for any construction they have found some serious issues with the bulkhead and have had a few delays but we are very hopeful it will be completed on time. Thank you and we do hope you will come back and visit with us again soon.

"Location is perfect"

5
06/08/2017

I stayed here because of it's proximity to downtown Wilmington and it was perfect. Wilmington has changed over the last several years and this place is in the perfect spot, not too noisy had to walk a couple of blocks, but it is just what I wanted it and we will be back again.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our hotel for your recent stay in Wilmington. We are so glad that you enjoyed your stay and we look forward to your next visit.

"Great location and service"

5
02/08/2017

Took a quick trip to Wilmington for the first time and found this Best Western. Downtown, centrally located, on the river with a great view of the river and easy access to the riverfront. Unfortunately the boardwalk right in front of the hotel was being renovated by the city but that happens. Our room was nice, comfortable and quiet. The staff was wonderful especially Miss Juanita, affectionately known to all as "Granny". Everyone was very friendly. It had one of the best BW breakfasts I've had though the room was a bit small.

"A night out."

5
31/07/2017

This is the only hotel that I stay at when I visit Wilmington for a night out. It is located by the convention center and everything is easy to walk to. All you have to do is follow the river walk to where ever you want to go.

"Great Location"

5
30/07/2017

The Hotel is located at the beginning of the River Walk providing beautiful views of the river and perfect for photographs. It is walking distance to local shops and restaurants. The Staff is very courteous and attentive. The breakfast buffet was very good and the room was clean and comfy.

"Great Value"

5
30/07/2017

Located on the water within walking distance of the downtown riverfront area (shops and restaurants). The room was very clean, comfortable and very reasonably priced. The breakfast was typical of similar hotels that include breakfast but the area was kept clean and well-stocked by a pleasant and attentive staff member.

"I would stay there again"

3
27/07/2017

nice hotel in down town area, plenty of places you can walk to for food. very clean area , on the river. bed not comfortable to me, no microwave and I don't thinks there was a pool. if you like to fish the pier is right there. I would stay there again.

"Fantastic location..."

5
26/07/2017

A great surprise. River view room. Stunning panorama. Well-structured hotel, clean rooms and all the necessary amenities. Very helpful and friendly staff. Price-quality more than great. Small sore note, breakfast does not offer much. Recommended.

"Right on the river"

5
23/07/2017

We stayed one night at this quiet riverfront hotel. Check in and out were friendly and efficient. The hotel is a short walk to many restaurants and shopping. Parking is available on site. The simple breakfast is complimentary and is enough to get your day started. It was nice to be at this hotel and away from the noise of main downtown area.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
We greatly appreciate your nice comments on the hotel and the staff. Thank you for selecting our downtown river front hotel and we look forward to your next visit.

"Wonderful stay"

5
19/07/2017

The rooms were beautifully furnished and clean. Had a wonderful view of the river which other hotels charge extra for but all rooms at this hotel have a river view. The staff was extremely friendly and helpful! Will definitely stay here upon any return trip to Wilmington, NC.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for the nice comments on the hotel and the staff and we greatly appreciate you staying with us during your recent visit to Wilmington. We look forward to your next visit.

"Wonderful stay at this hotel"

5
16/07/2017

We spent 3 nights at this hotel. The river views were excellent and the room was perfect for our needs. Perhaps the best part was how friendly and helpful the entire staff were, they made us feel welcome and truly enhanced the pleasure of our stay. We look forward to returning to Wilmington and would definitely stay at this hotel again!

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
I am so glad you read that you enjoyed your three night stay and that you will definitely be coming back. Thank you so much for the nice comments on the hotel and the staff. My staff truly love our guest and this hotel. They take great pride in making each of our guest feel right at home and will go out of their way to assist our guest in any way they can. Thank you again and we do look forward to seeing you again

"Best Hotel in Wilmington!!"

5
11/07/2017

This hotel was an absolute delight !!The breakfast was delicious and filling, the room was immaculate, but the best part was the staff . Every staff member was friendly and respectful especially Ms Roz who made the check in and check out so easy . We are definitely going to be staying in this dream hotel again !

"Very clean hotel with friendly staff."

5
11/07/2017

My husband and I were in town for a conference for him and leisure for me. The room was clean, breakfast was good (had an attendant in the room to maintain cleanliness as well as supplies. Check in and check out was simple and the staff was very friendly.

"SPECTACULAR VISIT"

5
11/07/2017

I had built up a very large number of points and hotel staff went out of the way to arrange for us to stay in the Tower Room which has to be seen to be believed. No charge! Excellent downtown location and easy in and out to the attractions! We were able to walk to many areas.

"A Fourth of July Tradition"

5
10/07/2017

Love this location on the riverfront! All rooms are river facing. A pier extends from the second floor to out over the river. Perfect for viewing the Fourth of July fireworks!! We have stayed here for 4 or 5 yrs on the Fourth. Beats fighting the traffic after the fireworks!!! A little pricey! Stayed last week at a Best Western Plus in Georgia for almost half the price! Hope the city fixes the mess soon that they left when they pulled out the Riverwalk in that area then deserted it!! A ramp should be added for easier access to the Riverwalk instead of having to go out to the street. There is a nice ramp from the parking area to the hotel, but not down the 3 steps to the Riverwalk.We already have our reservation for next year!

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for your continued patronage of the hotel during the Fourth of July. And what a great night for the fireworks, could not have asked for better weather. We are also looking forward to the completion of the riverwalk out in front of the hotel. We may have to deal with the inconvenience but it is work that is long overdue. Once complete we will have a beautiful river walk to enjoy. We look forward to seeing you next year.

"Great staff"

5
10/07/2017

Would absolutely stay at Best Western Coastline anytime in Wilmington area Staff went out of their way to help. Also, staff was exceptionally friendly and did not mind requests to help Best Western Coastline is convenient to the sites and scenes of Wilmington

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
We are so glad you enjoyed your stay with us and we thank you for choosing our riverfront hotel. MY team always goes above and beyond for all of our guest and I can truly say they enjoy their jobs, even with this heat we have been having. Hope you will come back and visit again soon.

"Perfect"

5
06/07/2017

Super friendly and helpful staff. Perfect location. Within walking distance to shops, bars and restaurants. The hot breakfast and is always a plus. One of the cleanest hotels I have ever stayed in. Definitely will return.

"BEST OF THE BEST"

5
05/07/2017

Stay in quite a few BW but this one is definitely the BEST of the BEST on price,true customer service,excellent breakfast and accessiability to lovely downtown Wiillington,NC. Dealt with Ms.Roz,Antranece Alysha and Josh all of whom are exceptionally well trained,genuine/real and helpful beyond words with what you want to see, enjoy,spend,etc. A real nice touch is the rocking chairs in breeze ways where you can really relax and enjoy the river/ waterfront. The reasonable proximity to home owned restaurants is a real plus too. Bottom line We look forward to returning soon and highly recommend them and FINE Wilmington culture. They provide a good military rate and really value and respect your service. A true and rare DELIGHT. THANKS.

"No privacy"

2
04/07/2017

If your thinking of doing the fire works from here I will say it's a perfect location. However by the time the fireworks start you'll be overrun by people who aren't staying here. They just knock down the barricades and move right in. Staff seems oblivious.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
We appreciate your comments and I am sorry if the public made your experience with the fireworks an uncomfortable one. I was actually at the hotel for the fireworks and I called the local police to come down to the property to try and control the crowd but you can imagine with everything going on and once they got there they really did nothing but look around and try to put the barricade back up. Unfortunately, we do not own the area around the property it belongs to the City of Wilmington and when there are large events they have a difficult time controlling the crowd. We do appreciate your business and thank you for staying with us. It was a beautiful night for fireworks.

"Great view of the water, but room was subpar"

3
30/06/2017

We stayed at the Best Western while attending a graduation. The location is great. It's within walking distance to the convention center which is why we selected that hotel (less than a 5-min walk). And the staff was super nice. The room was a different story. Didn't look anything like the website photos. It's an older hotel so I guess I should not have been surprised. The AC unit is in the window. We had an extension cord to provide additional outlets. The carpet was dingy and there was a smell emanating from the room. We booked a suite for our stay (family of 4). Even though the door hinges were there, we had no door to separate our room from the living area. There was just too much furniture in the cramped space. Besides that, the waterview from the room was beautiful. The bathroom had closet-like doors and it was clean. Breakfast is included. Make sure you get there early if you want fresher food.

"Nice hotel with beautiful river view "

5
25/06/2017

Stayed one night while on a road trip. Super friendly staff and offered a discount at check in, which was greatly appreciated. Room was very clean and very comfy bed. Bathroom was nice with a rainfall shower head. Couldn't have asked for a nicer hotel with a beautiful view of the river.

"Great property and location"

4
21/06/2017

This is one of my favorite hotels when visiting Wilmington. Right on the water, easy access to all restaurants and attractions and the Riverwalk. The cleanliness of the property was excellent, and the on-site free breakfast was a plus. Enjoyed hanging out on the pier on the Cape Fear River smoking a cigar, having a beer and chatting with colleagues.

"My absolute favorite hotel close to everything but set apart! Oh the View!"

5
20/06/2017

I really love this hotel! The service from the front desk, to breakfast area to room service is a notch above all others. Loved the shower stall, the view from our room was beyond wonderful, loved the rocking chairs on the second floor pier. Make sure to get a room on the top floor you can see out the window far! What a view. Don't let the exterior doors deter you because it's like a courtyard so no issues with safety and there is an elevator. Can't wait to go back! We had to adjust our stay and there was no problem and no cost for it! Thank You! Parking is free, internet is free!

"Convenient and great."

5
19/06/2017

Love this hotel. It is convenient to restaurants and entertainment with a view of the USS NC across the river.It is an easy drive to beaches and other area attractions. The staff, including maintenance are very friendly and helpful.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
We greatly appreciate your nice comments on the hotel and the staff. Most of the staff have been here for more than 10 years and they love our guest and will do most anything to accommodate their needs. Thank you for choosing our hotel and we look forward to your next stay

"Great value for price"

4
16/06/2017

This hotel was perfect for a last minute getaway with friends. Located at one end of the Riverwalk board walk, the location and views are great for the price. We parked our car at the hotel lot and walked everywhere. The rooms are bit smaller than I was expecting, but still clean and comfortable. Staff was friendly and courteous!

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
We are so glad you chose our hotel for your weekend getaway. I appreciate your comments on the hotel and the staff and we hope you will come back and visit with us again soon.

"Great Views and Close to everything"

4
15/06/2017

This hotel is tucked away in a quaint corner of Wilmington NC close to Wrightsville Beach, historic downtown and other amenities. I came for a conference held at the Coastline Conference Center and loved being able to walk to my location. This is a dog friendly hotel which was great for my coworker who loves to travel with her pet. Rooms are very decent but the view is spectacular.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing our downtown riverfront hotel. We greatly appreciate your comments and we hope you will come back and visit with us again soon.

"Best Western wilmington NC"

4
14/06/2017

we would stay there again.... our room with a view of the Cape Fear River was nery nice, staff was curteous, and helpful, location was primo, right in downtown Wilmington. The lighting in the room was not optimal for more than one person to read at night.... not that much of a problem......

"Service"

4
09/06/2017

Even so this is an older hotel it is still a very nice place to stay. There was only one drawback to this place and that is the windows didn't open. We would have been very happy if we could open the windows but that would not stop us from staying here again. The staff is wonderful and are extremely helpful. The breakfast bar is always well staffed, clean and plenty of food as if you were the fist one in the breakfast room. This place is a keeper.

"Great value for great location"

4
29/05/2017

Clean, comfortable, affordable hotel in walking distance of many riverwalk restaurants, shops, tours. Breakfast was convenient with several options available. Front desk staff helpful suggesting places to dine.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
We greatly appreciate your nice comments and we thank you for selecting our downtown, riverfront hotel. We hope you will be back to see us again when in Wilmington

"Quick Family Getaway"

5
23/05/2017

Nice, clean ,extremely friendly staff. Excellent location right on the river and, in my opinion, a very easy walk to Market Street. Rooms were spacious, breakfast was ok, the sausage and eggs looked questionable, but I don't consider that a reason not to give this place a 10 out of 10. I would definitely stay here again!

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for the nice comments on the hotel and the staff. We greatly appreciate you selecting our downtown, riverfront hotel during your recent stay in Wilmington and we hope you will come back and visit with us again soon

"Satisfaction"

5
20/05/2017

Very nice hotel for either with pets or without. Clean and staff were wonderful. The breakfast was super. One of the nicest hotels we have stayed in. We travel a lot and would hope we find this kind of hotel on out future trips. We have already recommended this to some of our friends and will continue to do so.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
We greatly appreciate your nice comments on the staff and the hotel. We are glad that you chose our downtown hotel to stay during your recent stay and thank you for recommending our property to friends. Referrals are always appreciated but most of all, we hope to see you again when you're visiting Wilmington.

"Clean hotel with great staff!"

5
19/05/2017

What a wonderful place to stay!!! Our room overlooked the water and we had a clear view of the the Battleship. (How cool is that?!?!?!) Rooms were cleaned each day and new bathroom linens were left. The housekeeping staff even carefully folded our personal blanket and ensured our son's animals were neatly placed on the bed waiting to great our son after the days adventures. Sheets and bed linens were soft and not hard and scratchy like other hotels I've stayed in. Each room has a small fridge to keep things cold and a personal coffee pot for those early morning cups of coffee. Ask for a room on floor 2 if you want to be close to the ice maker but the 3rd floor to be close to breakfast in the morning. Ms. Juanita makes sure to great you with a smile each morning at breakfast and has prepared a wonderful spread. From cereal, toast, bagels, muffins and cinnamon rolls and let's not forget the make your own waffle station. Chase down all that deliciousness with some juice, milk or coffee. There fresh fruit available as well as yogurt and fruit salad cups. Served daily until 10:00am. This hotel is within walking distance of SO many things including the train museum. You can't go wrong staying here!!!

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
I cannot thank you enough for the nice comments on the hotel and the staff. From reading your comments, its like you have been living with us for sometime, as you know the layout of the property down to a tee, which is wonderful. We thank you again for choosing our hotel and we hope you will come back and see us again soon.

"Great location - downtown Wilmington"

5
18/05/2017

This is really a very good hotel and very clean. Some of the wood furniture in our room was a little scuffed and could use replacing and the grout on the shower stall wall had some stains. But the staff was wonderful and the view of the river was incredible from our suite! The walk to the center of downtown by the river (Water and Market streets) is a comfortable 10 minutes.The free downtown trolly stops right in front of the hotel and runs every 20 minutes making all of the historic district very accessible.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for the nice comments on the staff and the hotel. I greatly appreciate you sharing the issues you found in the room and I am sorry that you found them instead of my team being proactive and handling prior to your check in. I will be addressing the issues with the staff and getting the issues addressed immediately. We do appreciate your business and we hope you will come back and see us again soon.

"Thank You, Roz."

5
14/05/2017

Our front-desk expert, Roz, went above and beyond to accommodate our early arrival; as, we were driving from out of town for a downtown-Wilmington wedding and were grateful to have our room ready to prepare for the event. Our reservations and front-desk expert, Roz, was willing and able to achieve that, for us. Her extra effort helped us immensely. Thank You, Roz! Gary Mousseau

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for your nice comments on Roz and the hotel. Roz certainly exemplary staff member and she always goes above and beyond to take care of our guest. Thank you for staying with us and we hope to see you again soon.

"Recent stay"

5
12/05/2017

My husband and I were in Wilmington for a short, mini vacation. this was a great location as we never moved our car in 3 days. Staff was always so friendly. Breakfast was excellent with both hot and cold items.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for choosing the Best Western Plus Coastline Inn for your hotel accommodations. We are so glad you enjoyed your stay and we hope to you will come back and visit with us again soon.

"We will definitely be back!"

5
08/05/2017

This was our second stay at the Best Western Coastline. The rooms are clean! Breakfast is an added bonus. But by far.....it is the staff that has us coming back. Everyone is so friendly and helpful. Saying hello, holding doors open really prove that little things do mean a lot!! Love this place. Best Western Coastline is five stars++!

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Wow! Thank you so much for the great comments on the staff! I will be sure to share your comments with the entire team. Most of the staff have been here more than 5 years and I can say that they truly love our guest and the hotel. We look forward to seeing you again very soon.

"Best western Wilmington nc"

5
06/05/2017

Great stay loved the town of Wilmington nc and wrightsville beach area. Good restaurants and shops. Best western had a great location where you could walk every where Hopefully will be able to return someday.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for staying with us during your recent visit to Wilmington. We are so glad you enjoyed your stay and we hope to see you again in the near future.

"Construction "

4
06/05/2017

There is construction south of the hotel- building another hotel. There is construction in the back preventing walking around the Riverwalk. The catwalk need some replacement- boards are very weathered. The room was very crowded with furniture. The bathroom shower was nice but water goal over the floor- liked the toiletries in the bathroom. The a/c during the night seemed to cycle on and off all night - leaving a damp feeling on the sheets and the floors and carpet damp. Breakfast was ok but the flow is backwards- the plates and utensils are in the back corner but the staff is very prompt to clear and wipe down tables. Fresh fruit in bowls were at each table- very nice. The outside corridor was ok but breezy. We visit Wilmington often and wanted to check out this hotel but I'm not sure if we will be back until after all the construction is finished.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
We greatly appreciate your comments and thank you for staying with us during your recent stay in Wilmington. Yes, there is lots of activity in our area with the construction of a new hotel and with the riverwalk reconstruction. I will share your comments on the bathroom and the a/c unit with my maintenance department so we can address any issue that is happening for the future. We look forward to your next visit.

"Good hotel to stay just away from the noise of downtown"

4
04/05/2017

We stayed for 2 nights and the hotel was a good location for downtown. The staff were friendly and helpful. The car parking was limited but there was room for all the guests to park. The breakfast was good and the lady looking after the breakfast was also friendly and helpful. The room we had was overlooking the river and apart from the heavy rain we have on the 2nd day which killed the view the view was good.

"One night in Wilmington"

5
03/05/2017

We only had one day and night to spend in Wilmington. We booked at the Best Western Plus Coastal Inn. We had wonderful customer service and stayed in a very comfortable room with a great view of the USS North Carolina and the Cape Fear River. Right outside our hotel was the Riverwalk. We checked in and took the walk all the way to the end and then found a cute outside restaurant for a drink and snack. Then we went back to our hotel and changed clothes and could walk to our restaurant to celebrate my husband's birthday. Great location. Fun trip!

"Conference Stay"

5
03/05/2017

Have stayed here several times with my wife and small yorkie while in town for conference. Very professional and courteous staff. Great value and great view of the Cape Fear River. Walking distance to many venues/restaurants in the area. Will be returning to this hotel whenever I am in the area.

"Worth the pet fee"

5
30/04/2017

The dog-friendly rooms -- on the 1st floor with an easily accessible exit to grass and mulch areas -- are great. The room was clean & comfortable & my husband and I and our little dog all enjoyed our stay.

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
We are so glad that you and your fur baby enjoyed your recent stay with us. We greatly appreciate your nice comments on the hotel and we hope you will come back and visit with us soon.

"Staff change"

2
23/04/2017

The staff has changed the last few visits, every time they are significantly worse the the last. Rude at check in, rude with questions, as if the employee had a personal grudge against me. Not sure what prompted the ill attitude, but as long as I've been coming here, ill begin to venture down the street to the Hilton

jackieblake, General Manager at Best Western Plus Coastline Inn, responded to this review
Thank you for taking the time to report your interaction with the front desk when you checked in on Friday. I actually thought you may have reviewed the wrong hotel because the entire staff at the front desk has been the same for the past 5 years and I have never had a complaint about my staff. My staff always goes above and beyond when it comes to our guest and I'm sorry that your experience was anything less than perfect. I called the front desk clerk from home to discuss the matter and she was very upset because she remembered your check in and you all had a discussion about having the same rate as another collegue for the evening. Regardless, I am very sorry if you felt the desk clerk rude and we have already had a lengthy conversation regarding the matter.

"Great View"

5
21/04/2017

I enjoyed a week at this hotel. The room was smaller than I expected but there was plenty of outdoor space to make up for it. The view from my room was beautiful. I was able to see the boats from my bed or venture out on the decks when the weather was nice. I would stay here again!

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments on the hotel and the surrounding area. It is very relaxing to sit and watch the activity on the riverfront and with the nice weather we have been having it makes being outside even better. WE do appreciate your business and we hope you will come back and visit again

"Comfortable But Overpriced"

3
20/04/2017

A comfortable place to stay, but the room seemed crowded to me. Had stayed at another motel on the other side of town that was much larger and half the price. Staying at this motel you are paying for location...which I knew going into it. Still, after staying here, I think I would stay at another location with a better value as far as the room goes. Don't get me wrong...the room was fine as far as a place to sleep...but cramped if you plan on spending much time in the room during the day. The view of the river was very nice and the location along the River Walk can't be beat. But that's what you're paying for...the view and location, not so much the room which was average at best. I will say, the staff was exceptional...and that's certainly worth something. And I felt they did a pretty good job with the breakfast.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the comments and I am sorry if the room was not up to your expectation. When the hotel was originally built in 1989, it was built as more of a boutique hotel and then we upgraded our flag to Best Western. The entire staff works very hard to keep the rooms and the hotel clean for our guest. Our new owners are in the planning stages of a complete renovation and we are very excited. Thank you again for staying with us.

"Wedding Weekend"

5
17/04/2017

We [email protected] the Best Western for a wedding over Easter weekend. Our room was extremely clean, comfortable bedding, wonderful view & the staff was very helpful & friendly. I would definitely consider staying here again!

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for staying with us this past weekend. Your comments on the hotel and the staff are greatly appreciated and we hope you will come back and visit with us again soon.

"Nice people, not fully accessible"

3
14/04/2017

The staff are wonderful! The hotel is clean and right on the water (Cape Fear River) with a private pier. That said, the wheelchair access really should be better. The entrance to my room (the one with a roll in shower) was at least an inch high. ADA only allows a .25" threshold without a ramp, and the door was so heavy that I ended up stuck in the doorway more than once. The elevator is good, but the pier gate is another heavy obstacle. Breakfast was good and the lady there to help is a gem, but the room is small and the buffet is not wheelchair friendly. That said, it is beautiful and the best value in downtown Wilmington. I believe all of the guest rooms have a lovely sunset view.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your nice comments on the hotel and the staff. I am sorry if the entry to your room was cumbersome to access with your wheelchair. We will take a look at the thresholds for all of our accessible rooms and see what we need to do to fix the issue. Again, thank you for staying with us and we hope you will come back again

"Handicapped room not large enough"

3
04/04/2017

Very disappointed with room size. My husband's walker would not fit between bed and dresser to get to chair at the window. Thankfully he could walk to chair next to the window. Shower was excellent with rain shower head, toilet was low and not standard height for handicapped people. When we asked to change to another handicap room, we were told they were all the same size (3 of them), I don't see how a wheelchair could ever fit in the room. Housekeeping could have been better. Clean bath towels not replaced and bathroom waste basket not emptied. Also disappointed with breakfast area..........too small for walker when others were there. Wobbly stool at breakfast bar. We had to eat in our room with one of us using the table and the other eating off of our lap. Since room was small eating breakfast was not very enjoyable. Things that hotel had no control over were lack of enough handicap parking spaces, disturbance in next room which resulted in police coming and construction of riverwalk behind hotel. These were annoying but room size was the most problematic. We would not stay her again since we know other hotels have better handicapped rooms

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for taking the time to report the issues you had in your room during your recent stay with us. As I stated in the other survey, we will take a further look at how the accessible rooms are laid out and work on making them easier to maneuver and putting higher toilets in the bathrooms. We have new owners and they have planned a complete renovation of the property in the next year and we are excited about the changes to be made. I do apologize for the inconveniences you experienced and I do hope you will come back and visit with us.

"Nice Place"

5
30/03/2017

This was our second stay at the Coastline Inn and when we got to Wilmington we looked for it. The check-in was without issue and when I had forgotten that we are VIP Best Western customers, the front desk looked it up to be sure we got credit for our stay. The hotel is an older one, with outside entrances but it is neatly arranged and in excellent condition. We had a corner room, next to a new hotel which is under construction but were not bothered by construction noise. The hotel is convenient to a number of restaurants and The Cotton Exchange, which is a local attraction. We spent two nights. Our room overlooked the Cape Fear River and we could glimpse the USS North Carolina through our window. Breakfast was very good and the staff very courteous. The bed was comfortable and the room neat and clean. It looks as though there have been recent renovations and, if so, they are well-done. Parking was adequate. The hotel is next to a Railroad Museum where we visited on our last afternoon in Wilmington. It is worth seeing for the model train exhibits alone but there are other interesting things to see as well. The hotel is convenient to major roads leading to Carolina Beach and Wrightsville Beach, both of which we visited while there. Traffic noise was non-existent. We enjoyed our stay very much and will return. BW does a great job.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We are so glad you decided to come back and visit with us while in Wilmington. Thank you for the nice comments on the hotel and the staff and we look forward to your next visit

"There for a wedding on Saturday. Great place to stay."

5
19/03/2017

Great stay. Overlooking the river. Could see the Battleship from our room. Breakfast was provided. Very nice room, staff was very helpful. Near lots of eating places and stores for shopping. Will stay there again.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for staying with us while in the Wilmington area. We are so glad you enjoyed your stay and we hope to see you again when you're in Wilmington

"A great reunion"

5
18/03/2017

The Best Western provided a wonderful location to hold a reunion for shipmates who served on board the USS Jallao. It is somewhat separated from the city, yet is very conveniently close enough to walk into town. The hotel itself provides rooms for gathering and conducting business. There is plenty of space to meet and talk, as well as socialize with old friends and shipmates. The room that I was provided had a view of the river, The bed was large and comfortable. The hotel staff kept the room clean and made sure we had whatever we required. Overall this hotel would be ideal for all sorts of venues, whether business meetings, family vacations, or almost anything requiring the ability to gather together.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We are so happy that your group selected our hotel for their reunion. We always enjoy military reunions as its so exciting to hear all of the memories shared and to hear the events during your time of service. We appreciate your service to our country and we thank you for staying with us and hopefully you all will be back in our area again.

"Eh..."

3
07/03/2017

I have stayed in this hotel many times over the years, but not in a couple of years, this has been my last. The bed and pillows were so soft it nearly ruined my 2 days there, stiff neck and sore back both days! The bathroom was not super clean..... mold, dust, other people's bodily fluids on the wall! I wore shoes the entire time. On the up side the price was right and they have a good breakfast. Spend the extra 30 bucks and stay at the hilton. There was a lot of construction noise every morning, 7:30, on the dot, they are building an embassy suites next door!

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your comments and I am sorry that you had problems during your stay. We will take your comments and work with the staff to resolve these issues and get them addressed immediately. I am also sorry about the noise from the construction but unfortunately it's something we cannot control but we have great expectations for the future of the riverfront and the impact a new hotel will have. We do appreciate your business and thank you for staying with us and we will address the issues mentioned immediately.

"Long Weekend on a Holiday "

3
28/11/2016

Staff was very nice and helpful. The rooms are dated and are in need of repairs. Can only give a 3 rating because of this. It was nothing big, but just several small items in the room like the front cover of the heater/aircondition unit was just hanging and could not be put back in place. Stains on fresh sheets and towels. Still, had a great time and just overlooked the small items!

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We appreciate your comments and I will be checking in to each issue you commented on during your recent stay. My staff takes great pride in their work and I'm sure the issues were an oversight and we will address immediately. We have new ownership and we are very excited about the prospects of a renovation within the coming year so we hope you will stay with us again.

"Bleach Happy Housekeeping"

3
24/11/2016

Perhaps it's just one person who is heavy-handed, but all the rooms on the first floor were doused in bleach. Lucky for us the front desk guy was very understanding and patient. We found a room on floor 2 that smelled normal, but the fact that windows don't open is a huge downer. The rooms are small, but the view is nice and the location convenient. The lobby music adds ambience, but it leaks into the rooms which is rather unfortunate. They allow dogs, which is great and have a small area out front and some grass at the waterfront for DB. This hotel was ok for one night, but would not stay again.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your comments and I am sorry about the issue you incurred with the smell of bleach. We do use tilex to clean our showers but in most instances the smell dissipates and guest are not normally affected. I will share your comments with the housekeeping staff and work on ways to eliminate the strong odor. We greatly appreciate your business and I hope you will visit with us again

"Best spot!"

5
15/11/2016

We love this little understated hotel on the river. Clean, pretty rooms, great view. Good breakfast too. Bring your own cocktails and appetizers out onto the 2nd story river dock and watch the boats, or purchase drinks from the fridge in the lobby. Walk the full riverwalk to great dinner, drink and breakfast spots. Walk to great shopping. Get out to Airlie Gardens and Dockside for lunch. If you really want the beach...it's not so far away.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments. We greatly appreciate your business and we look forward to your next visit

"Wonderful Location And Staff!"

5
14/11/2016

We came to the Best Western Plus Coastline Inn for our honeymoon on October 30th for 4 nights. The guy who checked us in, Josh, was absolutely phenomenal!!! He was beyond accommodating, and extremely professional. In fact, all of the staff were warm, welcoming, and knowledgeable. The location is at the beginning of the River Walk, so you are in walking distance to all of the hot spots in terms of restaurants and night life. We didn't even have a real need to use our car while we were there. The view from our room was gorgeous, as it overlooked the water. Our room was spacious and clean, and the bed was oh-so comfy. Their housekeeping team does a great job. Although I am not much of a breakfast person, my husband is, and enjoyed it very much. We didn't use the gym, but from what we saw it looked better than the average gym you see in mid-range hotels since it had a few more machines. Whenever we come back to Wilmington we will for SURE stay here again!! Thanks, Coastline Inn!!

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you so much for the great comments on Josh, the staff and the hotel. We are so excited you spent your honeymoon with us! WE greatly appreciate your business and we hope you will come back and spend many more Anniversaries with us!

"Nice place to stay and better value than the one down the street"

5
25/10/2016

We were in Wilmington for Ironman North Carolina. We booked our accomodations very very early - FEBRUARY for an October event. We planned to stay in town for three nights, but we could only get two nights - Friday and Saturday - at the other hotel. Best Western interestingly was very close, was less expensive, and had... only Thursday available. So we stayed at Best Western for the first night only. I wish we could have stayed here for the whole time. Besides being a lower rate, there was a complementary breakfast in the morning (very good), and was actually CLOSER to the convention center/finish line. Parking was complementary and easy. WiFi was included. Room was comfortable. Staff was friendly and helpful. When checking out, I left a bottle of Gatorade on the counter. The staff member quickly looked up my number and called me on my mobile phone before I had left the parking lot. Save! I really, really wish I could have stayed here for my whole trip. It wasn't in the cards. I would stay here again.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your nice comments and I am sorry we were unable to accommodate for your entire. With the race turning into an Ironman Competition, we sold out within a few weeks of the announcement. If you are planning on competing next year, give us a call sooner. We do appreciate your business and we hope to see you again next year.

"Enjoyable as always"

5
19/10/2016

Things went smoothly even with pending crest of Cape Fear River impact following Hurricane Matthew. All staff encountered were professional and courteous during the entire stay. I always enjoy my stay at this Best Western and the price per night was reasonable

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments on the hotel and the staff. I've been in downtown Wilmington for over 30 years and never have I seen the river over flowing like it has done with the remnants of Hurricane Matthew and we are so thankful we were not affected by the flooding unlike some of our neighbors. We appreciate your business and hope to see you again when in Wilmington

"great"

5
16/10/2016

staff was excellent, very enjoyable stay. I forgot a shirt when I checked out and the staff called me and left a message. When I got home they had my shirt. They offered to mail it to my residence for me. I have only good things to say about my entire stay.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your nice comments on the staff. We do try to stay on top of any items left behind by our guest and I am so happy we had your shirt. We look forward to your next visit and thanks for choosing our hotel.

"Outdated"

3
14/10/2016

Good location, excellent staff, but outdated hotel. Definitely overpriced. Competitors hotel was only $24 more a night and it was way nicer. I would definitely not choose to stay at this hotel again, and after 2 bad experiences this year I will not choose Best Western ever again.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the comments on the staff. I am sorry if we did not meet your expectations during your recent stay. We take great pride in our product and within the next year we will be renovating different areas of the hotel with the project being completed by mid 2018. We hope you will visit with us again and we do appreciate your comments.

"Great location and view"

5
12/10/2016

This hotel is right on the river and there is a walk outside that takes you all along the river through the downtown district. Every room faces the river and it is literally steps away from the visitors' center which you should definitely visit. They had so many helpful ideas about what to do and where to eat. The hotel rooms are not large, but very modern and look like they were recently refurbished. There is a nice complete breakfast in the morning and you can eat in the breakfast room or the small porch area outside. The front desk people were very nice and let us check in early even though they had to change our room to accommodate us. There is a big convention center in back of the hotel so the parking might get tight on a night when they have a large group, but we found that we didn't need a car since the location was so close to everything.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your nice comments on the staff and the hotel. We greatly appreciate your business and we hope you will visit with us again when in Wilmington

"Great People!"

5
12/10/2016

A group in town for a wedding. Great staff! Courteous, kind and helpful. Rooms were clean and comfortable. Complementary breakfast was sufficient and nice to have! Would def stay here again when in town....

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments on the staff and hotel. We greatly appreciate your business and we hope you will visit with us again when in Wilmington

"fine but bad damp"

3
11/10/2016

This hotel is well located and the staff are professional. Our only problem, which we didn't report because there is no doubt there was little they could do about it, was that the room smelt very strongly of damp. We tolerated it but other guests might not.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments on the hotel and the staff. I am sorry about the damp smell. With the hurricane having driving rain and being on the riverfront, we do have issues with dampness but we work very hard to combat these issues so they will not affect our guest. We hope you will stay with us again when in Wilmington

"Great stay during hurricane matthew"

5
10/10/2016

Staff at hotel went above and beyond during our stay the weekend of hurricane matthew. Everyone was super nice, patient and helpful which helped make an enjoyable experience out of a terrible weather weekend. The hotel is very nice and a great location, comfortable beds.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your nice comments on the staff and the hotel. Most of the staff have been here quite sometime and we are old pros during a hurricane. We feel very lucky to not have damage like our surrounding neighbors. Thank you for staying with us during this very trying time and hopefully your next visit will be hurricane free.

"Turkey Days"

4
08/10/2016

You are on site for the conference and close to great restaurants. Dock Street Oyster Bar. Wilmington and this conference is my yearly favorite. I'd like to register for next year's conference so I'll do that today.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We appreciate your comments and we always look forward to your group visiting with us. I do believe they have been coming here for 10 plus years. Make your reservation early, they always fill up, and quickly. Hopefully we will see you again soon

"Girl's Weekend for Wedding"

4
03/10/2016

The Best Western was a short taxi ride to the wedding venue which was 128 South. Our 2 rooms were both furnished with 2 double beds which is very cozy for 4 girls so we opted to bring air mattresses which were a very tight fit. Friendly front desk and great help getting a taxi during a rainy evening.Nice updated bathroom. Breakfast is fair I would stay here again but never with 4 girls to a room.

"lovely time"

5
27/09/2016

The hotel and staff were lovely. My room was cozy and had a great view of the river. I loved the set up of the room with outlets near me so it was easy to plug in and charge devices while I slept yet they were still near me because let's face it I don't use the room clock for an alarm. Lastly, the access to the pier from the hotel was awesome. Though a public pier the hotel had hotel guest access and I spent the evening relaxing as the sun went down. Very nice.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you so much for the great comments on the hotel and the staff. After staying in hotels and not having the plugs needed or near so it was convenient, we added the additional outlets and just like you , our guest love it. Thanks again and we hope to see you again when you're in Wilmington.

"Best Western Plus Coastline Inn, Wilmington, NC"

5
26/09/2016

Best Western Plus Coastline Inn in Wilmington, NC was totally an awesome stay. The location on the river has beautiful views of the area and the Battleship. Many things in the area are in walking distance like boat rides, shopping, dancing and many places to dine. In addition there is a boardwalk for you to walk. We really enjoyed that. The staff at this hotel are very professional and helpful. You will not be disappointed! Will be staying here again in the near future.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We are so happy you enjoyed your stay and I cannot thank you enough for the great comments on the hotel and the staff. We hope you will visit with us again soon.

"Awesome Views"

5
26/09/2016

Amazing staff, great views, and affordable. This was a great find, easy access to the downtown via the riverwalk and each room has a view of the river. Rooms were small, but nice. They have a private deck where you could have a beer and enjoy the river.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your nice comments on the hotel and the staff. We hope you will come back and visit with us again soon.

"Excellent hotel in downtown Wilmington NC"

5
25/09/2016

Friendly, helpful staff; clean rooms with widescreen TV; four pillows on comfortable bed; 3 extra AC outlets on desk for laptop or charging phone; waterfront hotel close to downtown (less than 1 mile); railroad museum next door; free paved parking lot in front of hotel; free WiFi easy to access; free breakfast with egg/cheese omelets, pork sausage, bacon, waffles, cereal, and juices opens at 6:30am.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments on the hotel and the staff. We hope to see you again when you are visiting Wilmington.

"Excellent Customer Service and Hotel"

5
23/09/2016

This hotel, was so nice, and the staff were wonderful. Every front desk clerk, was kind, and very accommodating. This hotel also serves a free, full breakfast, which is awesome when you are traveling with kids.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We are so happy that you enjoyed your recent stay and we hope to see you again when you're in Wilmington.

"Good location"

3
22/09/2016

The best part of this hotel is the easy walking distance to downtown Wilmington District, The hotel staff were very friendly, breakfast was basic and the fitness room wasn't well maintained, the running machine did not work. The rooms are old, dated and need modernising, the safety deposit boxes are kept at reception and there is no outside seating area and our room overlooked the river but there's no balcony or windows that can be opened.

"BEST HOTEL I EVER STAYED IN"

5
20/09/2016

I have stayed in many hotels in the US including the Plaza and the Trump NYC - nothing beats the coastline Inn Wilmington NC - value for money - unique and beautiful hotel in such a perfect setting - everyone so friendly and helpful - felt like home - will be returning there for sure - hope nothing ever changes here - love so much that this hotel does not discriminate against pets - any room is available for them - a delightful visit - we extended our stay

"Business Stay"

4
16/09/2016

I recently stayed at the Best Western Plus Coastline Inn. It was an enjoyable experience, but the bed was very uncomfortable. Overall, I would stay there again mainly because the staff made the trip very pleasant.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for staying with us and we greatly appreciate your business. Thank you for the nice comments and we hope to see you again soon.

"A very nice place to stay "

4
15/09/2016

As a business traveler, I'm loyal to my favorite hotel chain, except when they are full! So I chose the Best Western for my week long stay. I really like this property. I love the free self parking. They have a complementary breakfast which offers a wide range of breakfast options and my favorite, bottomless coffee! My room had a wonderful view of the river. The rooms are well appointed; mine had a king bed AND a couch that has a pull out bed. Also, they have a fridge and many other items you've come to expect at any other hotels. I think my family of four would do well in a room such as this. The people are friendly and felt they provided great service. Is there anything I don't like? The result of the in-room coffee maker is very bad coffee. I tried it once and decided to wait till breakfast which was light years better! I think the biggest compliment I can give a hotel is to join their loyalty program and I did because if all Best Westerns are like this I want to keep coming back.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
I can't thank you enough for the nice comments on the hotel and the staff. We are so glad you enjoyed your stay and that you joined our rewards program. We look forward to see you again soon

"Resort Level Service"

5
13/09/2016

The most incredible thing about this hotel is the level of service you receive. The service at this hotel is more like what you may expect to receive at a resort rather than hotel. Everyone on the staff is courteous and polite, and I do mean everyone - every clerk, every housekeeper, every maintenance person. Not only are they extremely pleasant but they go out of their way to try to make sure you are having as comfortable a stay as possible. The rooms are well kept, exceptionally clean, and comfortable. Every single room has a water view, which is a nice bonus! I would recommend a room on a higher level to have the best views, but truthfully, any room would be enjoyable. The men and women at this hotel define excellence in customer service.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you so much for your great comments on my staff! My staff really care about our guest and they make every single guest feel at home and will do anything to make their stay comfortable. I will share your comments with them today and we look forward to your next visit

"Good value, but some downfalls"

3
04/09/2016

Pros: Pet friendly ($20/day charge), River views, walkable to downtown, free bfast, reasonable rates. Cons: Bugs in our room (lots of ants & flies) Strong musty smell, king suite had a tv in the bedroom but not in the sitting room (but had a spot for it), and tiny bathroom. Not our best experience with best western but overall a good deal.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for your nice comments. I am sorry about the issues you had during your recent stay. Being an exterior property definitely allows easier access for the smallest of bugs and we are always working with our local pest control company and replacing the weather stripping on the entry doors to keep pest at bay. I am sorry and I will be addressing the other issues with my staff. I do hope you will come back and visit with us again.

"Great location and friendly staff"

5
31/08/2016

Thee staff were very pleasant and went out of their way to help us. The hotel was very clean and well maintained and the service was great. Great views as all the rooms faced the river. I will definitely recommend this hotel

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments and we greatly appreciate you selecting our downtown hotel. We hope you will come back soon

"Not what I expect from Best Western"

2
23/08/2016

I was surprised with the hotel in Wilmington. It wasn't what I expected from a Best Western. The lobby was very small. The room had a musty odor and the A/C was rather noisy. The bathroom was rather small although clean. When they cleaned our room, they didn't leave any towels but upon calling the front desk, they immediately brought some. I wouldn't recommend this hotel to anyone and will not return.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
I'm sorry that the hotel did not meet your expectations during your recent stay. We work very hard to keep the rooms and the property in working order and we take great pride in making each of our guest feel at home and making their stay with us a memorable one. Per my previous email on the brand website, I do apologize for the issues you had during your recent stay. I have already shared your previous comments with the staff and we have been working diligently on getting those issues repaired. The housekeeper fell short with not leaving your linen when she completed the room and I'm sure it was an oversight on her part and it has been addressed with her directly. Again, I am sorry and we greatly appreciate your business.

"Best Western Wilmington"

5
19/08/2016

Excellent hotel and very friendly staff. We were new to the area so they offered ideas of things to see and places to eat. The hotel is very clean and offers an outstanding view of the river. We will definitely come back when we are in the area. One of the best hotels for the money.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your nice comments on the hotel and the staff. We hope to see you again in the near future.

"One-of-a-kind room!"

5
17/08/2016

My wife and I just recently got married and took a mini honeymoon to Wilmington. We booked the "Tower Room" at this hotel, and it gave us the best views and layout I've ever experienced in a hotel room! If you're looking for a room with the absolute best views, sunlight, and uniqueness, book the Tower Room! Multi-levels of amazing and separation! It rises above the rest of the hotel and overlooks the river from multiple sides. You also have a magnificent view of the USS North Carolina battleship, and if you're lucky the Coast Guard cutter Diligence will be docked for port. We caught it one day during our stay, and was able to watch it cast off for their next 10 day trip. The views are so amazing we never shut our window curtains and blinds...not even at night. The upper loft level offered a very comfortable king size bed facing the river. The lower level had a living room with a mini kitchen. The bathroom was enormous. Very nice walk-in shower and even a nice separate soaking tub. The place was very clean and organized. The entire staff was extremely nice, pleasant, and helpful. Haven't seen that kind of customer service in a long time. Maintenance had a handful of trouble areas. The downstairs TV didn't work (which didn't matter to us...there's a TV upstairs too). It was much hotter upstairs in the loft than it was downstairs (there was only 1 vent upstairs in the loft). Some of the furniture was pretty worn with scrapes in the wood, etc. None of that stuff would prevent us from booking this room again though! One special note...if you need internet during your stay, you'll have to go into the lobby or a common place. Internet in the Tower is horrible and doesn't work hardly at all (even though it has it's own connection). Breakfast was surprisingly good, and even had fresh fruit. The pier attached to the hotel was a nice plus. You can literally walk everywhere downtown. The hotel is on the Riverwalk, which is a very scenic and enjoyable walk along the river and entire length of downtown. We walked it several times during our stay. You can even take the water taxi across the river to the battleship, which was very convenient. Lots of great restaurants within walking distance too! Wrightsville Beach was only a 20 minute drive as well. I hope to make it back to this hotel sooner than later, and book this same room! Hopefully the small maintenance issues will be worked out by then. Check out my pics to see what the room looks like...you WON'T be disappointed! Another tip, if you don't do well with stairs, stay away from this room. The staircase from the front door to the living space is lengthy, and then another staircase from the living area to the bedroom loft.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments on the hotel and the staff. The Tower suite is definitely our most popular room and offers views of the city and the riverfront. I am sorry about the issues you incurred and we are working diligently to get those areas repaired. Congratulations on your recent marriage and hopefully we will see you again in the future, maybe on your Anniversary!!

"Great"

5
17/08/2016

We had a great time! We stayed because we had a class reunion next door and it was so convenient and relaxing at your hotel. thank you for your service. we live in Wilmington and rarely travel but will definitely go to a best western if we ever travel in the future.

"Extremely Impressed"

5
17/08/2016

We were truly impressed by the experience we had at the Best Western Coastline Inn in Wilmington - the facility, room, public areas, breakfast area, exercise room were all modern, clean and in top working order. The location , right on the river front was perfect - we loved looking across the river at the US N. Carolina battleship and havign a train museum right in the parkign lot. The directions were easy to follow and parking was ample - we defintley will be returning.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your nice comments about the hotel and we are so glad you enjoyed your stay. We hope to see you again soon!

"Can't wait to come back"

5
15/08/2016

I had a great time . The staff were excellent they were friendly and courteous. They gave me great information on fun things to do in the area. The staff helped me save money by telling me about the affordable places to eat in downtown Wilmington. I would certainly go back they made the trip really enjoyable.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the great comments regarding the staff. They all really enjoy their jobs and like helping our guest with any downtown dining and site seeing. WE appreciate your business and hope to see you again when you're in Wilmington

"Don't use "Booking.com""

3
13/08/2016

We arrived late and checked into the fully booked hotel without issue. However, we saw a couple trying to check in from Ontario Canada. They had driven to Wilmington, NC from Canada after booking a room on "booking.com." Well upon arrival the hotel never got the reservation. The manager was yelling at "booking.com" on the phone trying to get them into another hotel. Good for him. The family had been waiting for a few hours trying to get a room because the city was sold out of rooms and their child was screaming now and upset. We found our room very nice with a nice river view. The bathroom had a rain shower without a door we enjoyed. It was a big shower. However, housekeeping missed a few spots and they lost points for that. For example, water spots on the glass shower screen, a dusty toilet paper holder, and in general small things that needed better attention. The bed slept well and I had a nice view in the morning. We ate breakfast in the hotel. A very attentive attendant was working in he area taking care of things nicely. The area was small with only 4 tables but additional seating was provided against the wall around the room. I believe the breakfast room was an old hotel room. Breakfasts are becoming an expiation of guests nowadays. This room needs to be larger. The food was good and had a good variety. I recommend it. Parking was easy in a large lot in front of the hotel. After visiting the Battleship North Carolina we returned to the room. As we entered the lobby guess what? Another patron was standing in the lobby without a room. They too had used "booking.com." There is no pool but within walking distance. There are small "chick" stores. There are benches for men to wait upon. A very small railroad museum is just outside the hotel lot in walking distance. This really would be a nice romantic hotel, if it only had a pool. In any event, the view was nice and for the most part everything was clean.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for your nice comments and I'm sorry you overheard the issue another guest was having with Booking.com. We always try to resolve any issues with third party reservations prior to the guest arrival and unfortunately the events of this past weekend didn't work out so well. We do appreciate your business and we hope you will visit with us again soon.

"Good place to stay with wonderful river views"

4
09/08/2016

Good location close to Front Street where lots going on. There is a free trolley which passes the entrance to the car park about every 20 minutes which can take you into the historic district if it is too hot to walk or you don't want parking meter charges. The hotel is clean and the staff helpful. The river views fabulous. They do a complimentary breakfast which is perfectly good it covers all the basics. The rooms on the small side we had a double and the bathroom was what estate agents might call bijou that's small to you and me.,

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments on the hotel and staff. We are so glad you enjoyed your stay and we hope to see you again soon

"Nice place to stay"

5
03/08/2016

Nice place to stay. The hotel staff is accommodating and pleasant. The woman at front desk was friendly and helpful. Rooms were clean. We had a nice view of river. We have always had good experiences at this hotel.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your continued patronage of the hotel and thank you for the nice comments on the hotel and staff. We look forward to your next visit.

"Pleasantly surprized"

5
02/08/2016

First time staying at this location and it was a lovely experience. Beautiful view of the river. Staff were friendly, and the rooms were clean. Easy walking distance to shops and restaurants. I recommend this hotel to anyone traveling to Wilmington. AND they are dog friendly!

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the great comments on the hotel and the staff. Please come back and visit with us again when you're in Wilmington

"Pleasant Stay"

4
01/08/2016

Rooms are a little small but comfortable and clean. Breakfast was excellent and the front desk staff were very friendly and helpful. We were there in 98+ degree weather and our room remained very cool and comfortable. We had a lovely view of the river from our room.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the great comments on the staff and hotel. We greatly appreciate your business and we hope to see you again when you are in our area.

"Best location for a workshop."

5
26/07/2016

Really nice place with great views close to Riverwalk. Shared parking lot with Coastline Conference Center. Walked directly to workshop. Especially nice is the wooden ramp from the parking lot to the entrance. No need to carry stuff up steps. Night staff very welcoming and helpful. Room was very nice, clean, and oh so comfortable. The walk in shower with the rain shower was the best! The towels were thick and fluffy and plentiful. I had a king, and was surprised at the spaciousness of the bathroom. The sheets were baby blanket soft and thick. Best I've ever slept on. Elevator and stairs to room levels. TV and wi-fi worked great. Breakfast was plentiful and varied. Seating area is on the small side, so timing when you eat is important. Hotel walkways go right to riverwalk to shops and restaurants. Water Street to Grace or Front Street gets you to shops and places to eat within minutes. Hotel faces Cape Fear Community College parking deck. College town atmosphere. Lots of people out and about even after 10 pm. Feels very safe to go out at night, even for a 60 something grandma traveling solo. Mostly foot traffic here. Lots of pedestrian walkways. Walked around for 90 minutes before getting dinner. Grace's is the place to go! Fresh caesar salad with grilled chicken and drinks for less than $15. Brent and his staff made me feel right at home. Will definitely come back here next time I go to the beach.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
I greatly appreciate your nice comments on the hotel and the staff. I like to share such great comments with the staff so they know that all of their hard work is appreciated. Thank you so staying with us and we look forward to your next visit

"A very enjoyable stay at a very nice hotel!"

5
26/07/2016

Our room was on the second floor with a beautiful view of the Cape Fear River and we had access to the hotel pier overlooking the river. Less than a mile walk to Downtown Wilmington and access to the River Walk. We enjoyed our stay and the continental breakfast prepared each morning. There were eggs, bacon, sausage, cereals, oatmeal, yogurt, muffins, waffles (make your own!), coffee, apple juice, orange juice, and milk. The breakfast times were good (6:30 am to 10:30 am). We had a very enjoyable stay at this hotel and it was a great price for the three days we stayed!!

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We are so glad you enjoyed your recent stay. It's also nice to read positive comments on the breakfast. We have worked hard trying to accommodate all guest needs in our breakfast area. Thanks again and we appreciate your business and hope to see you again.

"Best Western Plus in Wilmington NC - Super!"

5
26/07/2016

The BW Plus Coastline Inn was a nicely appointed place with super employees, nice and clean accommodations, and great breakfast. It is close to downtown and next to the Convention Center. Highly recommended.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We appreciate your nice comments and we hope you will visit with us again when in Wilmington

"A wonderful stay!"

5
25/07/2016

My son and I stayed here Mother's Day weekend. Someone decided to stay an extra day so we were given the tower room. It was a serious upgrade. It had a panoramic view of the river. We were truly in the heart of Wilmington.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We are so glad you enjoyed your stay with us and I'm so glad the staff was able to upgrade you to the tower suite. It's like having your own apartment! We certainly hope to see you again when you're visiting Wilmington

"Nice place for pets but outside smokers are here too."

4
24/07/2016

Nice place with good views. Pretty quiet. Staff good. Cleaning staff very helpful. Great place for pets! However, there are smokers here too in front of the lobby and in the breezeways. This is a problem if you despise like cigarette smoke, like us. But, it is manageable and not constant. Wilmington itself is full of smokers so I guess it's the culture and area. I'd stay here again(hotel) but not likely to visit Wilmington again.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments on the hotel and the staff. I am sorry about the issue with smoking. We have tried having a smoking area and to remove the ash urns but we are constantly fighting the cigarette butts around the property if we do not keep them on each floor. WE will be renovating in the near future and you have given us something to consider in regards to our smoking policy. We hope you will come back and visit with us again and have a great summer

"Great Hotel"

5
23/07/2016

This is our favorite hotel in Wilmington. The customer service of the whole staff can't be beat and the river view from the rooms is great. Right on the riverwalk you can easily walk and explore the downtown area but you aren't in the "noisy" part of town. The only thing that would make this hotel better would be an outdoor pool.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We love reading comments from return guest and we are so glad we continue make your stay an enjoyable one. We recently changed ownership and we are hoping in the next couple of years to finally get a swimming pool. Right now we always recommend the beach or the river if you are up to a challenge. Just kidding about the river, too many alligators and the current is entirely too strong. We look forward to your next visit

"Nice View and Kind Staff"

4
23/07/2016

The hotel was very pleasant and nice. The view from our room was very nice. The only downside is that we had 5 people staying in a single room. The rooms are smaller. That is alright because it was an overnight stay. We had a Uhaul trailer that they had a lot of room for us to accomodate our stay. The continental breakfast is very good and worth it. This city has 2 hotels on the river walk but this one is worth trying it out.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
I'm glad we were able to accommodate you last week. With five people in the room it was certainly cozy. Our rooms can accommodate up to four people comfortably and if you should visit our area again, ask for a corner suite. The room is larger and has a great views from both sides of the hotel. We are so glad you enjoyed your stay and look forward to seeing you again.

"What a great staff!"

5
21/07/2016

We arrived at this hotel in the middle of a horrific summer squall, non-stop lightening and blowing rain. After about 15 minutes, when the storm did not abate, he and the front desk manager and a housekeeping person came out to help me get inside the hotel (I have trouble walking, especially on wet slick tile steps. They could not have been more accommodating - keeping us in the lobby, as our room was on the top floor, and accessible by elevator only, with the power in and out, good thing to just wait! After a good 45 minutes we felt safe enough to go up to our room which was very nice. Out the window was a beautiful view of the river below, with the Battleship North Carolina and several other large ships. After a short rest we went downstairs to ask for directions to a restaurant and Josh, the front desk manager was so helpful - he even printed a map for us that even I could follow! Next morning, same thing, he was just getting off and stopped to recommend a breakfast/lunch eatery and again gave explicit directions. It's so nice to stay at a place where the staff is so helpful and so cheerful while doing so! Good job Best Western!

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you so much for the nice comments on the staff and the hotel. We have really been having lots of pop up storms and the one last week was unreal. I am glad the staff was able to assist you in getting in the hotel safely. We hope you will come back and visit with us again soon and hopefully the weather will be better

"Great place! Wish there was a microwave in my room."

4
20/07/2016

Great hotel. The staff are very friendly and will do anything to make your stay better. The only thing I did not like was no microwave in my room. Only the suites have a microwave. There is a microwave available by the laundry facility but I prefer to have one in my room.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments on the staff and the hotel. Sorry about the microwave but we made the decision several years ago to forego the microwaves and currently they are not mandatory. We will be renovating in a few years and I'm sure we will be addressing this issue again. I am glad you enjoyed your stay and hope to see you again.

"Right by the river and you can see it from the room"

5
18/07/2016

Great room, really helpful staff and a good breakfast. Fab location and view of the river. Really all the good things you want after a long day traveling. The room was well portioned on the Third floor with lifts. Breakfast was good with plenty available and a good choice.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your nice comments on the hotel and the staff. We hope to see you again soon.

"Fabulous Location"

5
18/07/2016

We find the Best Western hotels in the USA are all of a certain standard and this one did not disappoint. The hotel is located next door to the Railroad Museum, a convention centre and also the visitor centre, which is very useful. There is free parking (a shared car park for all of the neighbouring properties). Reception will give you a ticket to place in your car. The reception staff were friendly and helpful. There is a small kiosk behind reception desk with various drinks and snacks. The room (on the third floor) was clean and comfortable with a lovely view of Cape Fear river and Battleship USS North Carolina on the river (now a museum). You can take River Walk from the hotel to the historic district in less than 10 minutes. The hotel has it's own pier, the upper level is for guests only. A peaceful location to watch sunset from. Breakfast is on the third floor. There's a good selection of food but the room is quite small.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments on the hotel and the staff. It's always nice to read a guest comment and know that they truly enjoyed their stay with us. I will share your comments with the staff and we look forward to seeing you again

"Not truthful about pet rooms"

3
14/07/2016

We stayed for the 4th July. The room was fairly nice and clean, but we wanted to be on the 2nd or 3rd floor to see fireworks. We were told only the 13 rooms on the first floor were pet friendly. Later in the day we saw multiple dogs going up the elevator to higher floor rooms. When I asked the front desk, I was told since all the pet friendly rooms had sold out, they were allowing pets to be in the other rooms. These people should have been told the rooms were sold out. Even if these rooms are "deep cleaned" as I was told, dog hair gets everywhere and can still affect nonsuspecting people with allergies. This was very deceiving of the hotel.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your response, however, we were not being dishonest about the pet rooms being on the first floor. We ended up with more pet rooms that weekend than we could have ever expected so we had to put some pets on the upper floors. Currently we do not have pet specific room types but with what happened over the Fourth of July, we are working with Best Western International to change this. I am sorry that this happened and we hope you will come back and visit with us again

"GREAT PLACE TO STAY DOWNTOWN WILMINGTON!"

5
11/07/2016

We have stayed at this hotel many times and we are always very satisfied. The service is always excellent and the staff is always accommodating and friendly. The hotel is convenient to downtown on the river. The boardwalk is in front of the hotel and is great for morning and evening walks. The hotel is pet friendly but I have never smelled or seen any evidence of pets being in the room.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you so much for the nice comments on the hotel and the staff. It's always nice to hear comments from guest that keep patronizing the hotel. We look forward to your next visit and have a great summer

"Great Stay!"

5
06/07/2016

Excellent location and super nice staff! Located on River Walk with easy access to downtown Wilmington. The view was fantastic, and our rooms was well appointed and spotless. Enjoyed the complimentary breakfast.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your nice comments on the hotel and the staff. We hope you will come back and visit with us again when in Wilmington.

"Very Friendly Staff and Excellent Place to Stay"

5
02/07/2016

Wife and I decided to take an overnight trip to Wilmington, NC. The Best Western Plus had a suite within our price range with a river view. The staff was very friendly and check-in was speedy and we were able to check-in before 3pm. The breakfast was excellent for continental like at most hotels. We will stay again the next time we are in Wilmington.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the great comments on the staff and the hotel. We hope to see you again when you're in Wilmington.

"Excellent hotel in all aspects. Good value"

5
02/07/2016

Having stayed at hotels all over the world, I rate the Coastline Inn, Wilmingtron, NC, as one of the best. Our rooms (2 ) were immaculate, as was the lobby and breakfast area. The bed was comfortable; hotel staff were friendly and efficient. When we asked for a recommendation for a pizza delivery, the desk clerk quickly recommended a family owned restaurant. We tried her recommendation and could not have been more satisfied! Delicious pizzas and reasonably priced--No delivery charge--just whatever one wanted to tip.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you so much for the great comments on the hotel and staff. We hope to see you again when in Wilmington.

"The Best"

5
29/06/2016

This is the 2nd review I have written on this motel. In short, we plan trips from Mississippi to North Carolina just so we can stay here. That is how much we love coming to this motel. We have stayed at the BW 5 times in the last 5 years. If you come, you will return

"Always a great stay."

5
28/06/2016

2nd time to Wilmington and 2nd time at the Best Western Coastline Inn. Convenient location just a few minutes from downtown on the Cape Fear River walk, the hotel is a great base of operations. Add to that a helpful staff, a pretty darn good breakfast and reasonable prices -- you have a winner.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Wow. I can't tell you how nice it is to get a great comment about the breakfast. We have made lots of changes in that area to better accommodate our guest. Thank you for your comments and we look forward to your next stay.

"A good experience...."

4
28/06/2016

The hotel is in a great location with beautiful views of the river, staff members are friendly and very helpful, free breakfast and free parking are definite perks! Only negative was the price (steep, we thought). We were in town for a wedding and didn't have many choices on lodging, but would probably stay here again if the price is right.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments on the hotel and the staff. We hope that you will come back and visit with us when you are in Wilmington again.

"Beautiful view"

4
26/06/2016

This hotel has a beautiful view of the river and literally steps from the river walk. The Marina is right next door alongside the convention center. Downtown is a short walk away. The only negative thing I have to say is not to get a room on the 3rd floor. We stayed in room 310 which is right across from the breakfast room. There is a breezeway with tables due to small space to eat. It opens at 6am, and I guarantee you that if you stay on the 3rd floor, you will be awakened by noisy guests eating right outside your door very early! Other than that, the staff could the more friendly and the room more accommodating.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We appreciate your comments and I'm sorry that the noise from the breezeway disturbed your sleep. Most guest are very mindful of others when dining outside the breakfast room. We do hope you will come and visit with us again

"Great Location for Wilmington's Waterfront Area"

3
22/06/2016

A really great location well within walking distance of the Wilmington waterfront and many fantastic restaurants. The River Walk is readily available for nice evening or early morning walks. Once the River Walk is completed to the north and the Market Street bulkhead repairs are completed the waterfront area will be even more user friendly.The facility has become dated and needs remodeling, but rooms seem to be maintained very well for an aging facility. The staff was extremely friendly and courteous.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We are glad you enjoyed your stay and we appreciate your comments. We do hope you will come back and visit with us again soon.

"very nice Hotel, nice river views,nice river walk outside"

4
15/06/2016

We stayed at the Best Western. This is a nice Hotel on the river walk with river views from all rooms. We loved the location on the river and you can walk to restaurants and shops. I would highly recommend this hotel.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your nice comments and we hope you will stay again when in the Wilmington area. Have a great summer!!

"nice litt;e getaway"

4
07/06/2016

This hotel is about location which is right along the river walk. One can just step out of the hotel and walk along the river until you get to the historic district. There you can find all of the restaurants and bars enabling you to enjoy the nightlife Wilmington has to offer.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for selecting our hotel for your getaway and we look forward to seeing you again in the near future.

"Excellent location with fabulous staff and comfortable rooms"

5
06/06/2016

This hotel is very quiet and located on the Cape Fear River with distant view of the USS Wilmington. Many wonderful restaurants and sites are available within easy walking or driving distance. There is a pier that is accessible from the hotel itself. All of the staff were extremely friendly and attentive throughout our stay. The rooms are a bit small but have everything needed for a nice stay. Beds are very comfortable with awesome showers! Also, we found the complimentary breakfast to be more complete than in some hotels that we have had to pay for it. We will definitely return!

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your nice comments on the hotel and the staff. Thank you for choosing our property and we look forward to your next visit

"Beautiful views, quiet, good service, and walking distance to everything!!!!"

5
01/06/2016

This place was great! it is not luxurious, but it was exactly what we wanted. We wanted to be able to walk to all of the downtown bars and restaurants, yet have a nice quiet hotel on the river. This hotel was exactly that. The continental breakfast was excellent and the lady that monitors the area was very kind and hard working. Actually, all of the staff was very friendly!

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments on the hotel and the staff. I am so glad the hotel met your needs. WE hope to see you again soon.

"Absolutely Wonderful!"

5
20/05/2016

Gorgeous location. I loved waking up to beautiful views of the river. Within walking distance to everything in historic downtown, which my family and I definitely took advantage of. More than anything, I was especially pleased with how friendly and hospitable the entire staff was. Everyone was welcoming, friendly, and went above and beyond to make our stay enjoyable. I will definitely return and recommend!

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments on the hotel and the staff. My staff has been here a very long time and they take great pride in customer service and making our guest feel right at home. We hope to see you again when you are in Wilmington

"Beautiful location "

4
20/05/2016

Nice hotel, is situated on the river and all rooms have a river view. Hotel is very clean and beds are comfortable. The continental breakfast is better than average. On the river walk and in walking distance to many bars and restaurants. Would defiantly stay there again.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments on the hotel. We hope you will come back and visit us again when in Wilmington.

"Business Trip"

5
20/05/2016

I have stayed at this hotel many times. It is well maintained with a great location. You can park and walk for pretty much any activity you wish. The staff is always very helpful. I would definitely recommend for business or pleasure.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments on the hotel and we are so glad that you continue to patronize the hotel. We hope to see you again soon.

"Conference hotel"

3
19/05/2016

So I came to this hotel for a work conference. When my wife and I first got to the hotel, the front desk staff was very in the ball. Which made check in easy and painless. As we were moving our luggage in through the lobby toward our room, the front desk worker had a remote to the door and they would open it for you. Our room was a little complicated to get to with a luggage cart because there were some turns that were a bit hard to negotiate, but it was nothing I could not handle. When we opened the door however we were a little shocked that the room was so small. I barely fit the luggage cart in because there was hardly any room in it. The room had a King size bed, which was a bit large for the size room we had. The bathroom was a good size for the size room we had. Would have liked to have had a regular door for that instead of the mini double door. The shower was awesome and it was great to use. The room was clean, however when housekeeping came by to clean we asked if they could come back later, but we really needed some towels. The lady said ok, and came back to clean the room later, however she forgot the towels. This hotel is located close to a lot of places to eat and there is a good view of the Cape Feat River and the Battleship North Carolina. Overall it was a decent hotel for a couple of nights stay for work.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments on the hotel and the staff. I am sorry that the room was not the size you needed. Our suites are a much larger room, so think about that option for your next stay. I am sorry that the housekeeper forgot your linen. I will address this with the housekeeper. We take great pride in our hotel and our guest. I hope that you will come back and visit with us again. We take great pride in our hotel and our guest.

"Very accommodating hotel"

5
14/05/2016

We stayed at Best Western PLUS Coastline because my son was getting married in Wilmington. My daughter had her 3 children (two of them babies) and this hotel allowed us to checkout at 1:00PM. This was extremely helpful because we're not from the area and had no where to take the babies before the wedding. I've never stayed in a hotel that allowed such a late checkout. I will definitely stay here again.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
I am so glad the staff was able to accommodate your late check out. We greatly appreciate your comments and hopefully you will come and visit us again in the future.

"Clorine cleaning products overwhelming"

2
13/05/2016

When we came into our room, the smell of chlorine overwhelmed us to the point we got headaches. Later we found out that the cleaning staff "really likes to have everything to have a clean smell" and had obviously liberally used Tilex (which we saw in the cleaning staff cart). We were offered three other rooms, two of which were on the same 4th floor as the original room and another on the bottom floor where pets were obviously allows from the strong smell that "welcomed us." We opted for the strong chlorine smell over the pet odor.

"Modern, comfortable, nice view of river"

4
11/05/2016

All of their rooms are on the waterfront. They all have a nice view of the river and the top of the battleship USS North Carolina peeking over the trees from its mooring place just across the river. Suites on the south end offer an even better view. The red brick, modern building has parking right in front. The Visitors Bureau and nearby train museum share the same parking lot. The hotel is easy to access. Breakfast is served on the second floor, just off of the elevator.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your nice comments on the hotel. We hope you will come back and visit with us again when in Wilmington.

"Excellent Hotel on the Waterfront"

5
10/05/2016

My husband and I were traveling from Charleston, SC and decided to stop in Wilmington, NC for the night. We selected the Best Western Plus Coastline Inn as it was on the waterfront and had good ratings on the Internet. Our expectations were exceeded in every way. I highly recommend this hotel for a comfortable, delightful stay!

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for choosing our hotel during your stop over in Wilmington. We are so glad you enjoyed your stay and we look forward to your next visit.

"Southern Hospitality!"

5
06/05/2016

The Best Western Coastline Inn was absolutely perfect for our high school reunion group from upstate New York.. We were treated to gracious, efficient hospitality from start to finish! Everyone exclaimed over the lovely, riverfront rooms and easy strolling access to downtown Wilmington. The gathering space and facilities at the conference center were great. And the staff was incredible! Thanks for the Southern Hospitality!

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you so much for the great comments on the staff, hotel and the conference center. We are so glad you all enjoyed your stay and we look forward to your next visit when in Wilmington.

"Birthday getaway"

4
03/05/2016

You really can't beat the location of the Coastline Inn. The view from our window was the beautiful river and USS North Carolina battleship. Walk to everything downtown via the boardwalk just outside the hotel.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Happy Belated Birthday and thank you for the nice comments. Please remember to stay with us again when in Wilmington.

"Best Value on the River in Wilmington"

5
29/04/2016

My husband and I were in Wilmington the previous week and stayed at a Hilton-connected property, also on the river. However, the Best Western was both less expensive and much nicer than the Hilton's offering. The staff were consistently friendly and helpful. What a find!

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
I greatly appreciate your nice comments on the hotel and the staff. My staff takes great pride in providing the best customer service and they truly enjoy interacting with our guest. We hope to see you again in the future.

"Great Location"

3
28/04/2016

Location is the best part of staying at this hotel. The rooms are nice typical hotel rooms however they are a bit small. The service was good, the room was clean and the convenience of being able to walk everywhere with a pretty view was the best. The rooms are pricey in my opinion, just paying for location. It was a nice stay, just nothing spectacular.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments on the hotel and the service provided by my staff. We hope that you will come back and visit with us again when in Wilmington.

"Great location and nice hotel"

4
25/04/2016

I've stayed here twice in the last 2 years with my wife. Location is great. 5-10 min walk to any downtown destination and great views of the water from your room. Beds are comfortable and rooms are clean. Breakfast each morning consists of coffee, milk, oj, cereal, instant oatmeal, instant grits, scrambled eggs, bacon and you can make your own waffle. Only complaint I have is they only have 1 waffle maker and it takes 2.5 mins to make a waffle so sometimes it gets backed up. Would be nice if they had 2 waffle makers.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments. We are always glad to hear back from our repeat guest. I wish we had the space for another waffle maker but we are already have space constraints. We are always looking for ways to improve on the breakfast experience. We appreciate your business and look forward to your next visit.

"Coastal Retreat "

5
24/04/2016

This was my first trip to Wilmington and won't be my last. I always do my homework on choosing my hotels. I hit the jackpot on this trip! I was concerned about the outside entry to rooms but once I got there it was laid out very well. We stayed in the tower room. Although you must navigate the stairs with your luggage, reaching the room, the views are tremendous! Almost 360* view. The bed was very comfortable, I need one at home! I recommend this room for a romantic get away. The staff is friendly and gracious. While they were all great I want to give a big shoutout to annitreace. She was so helpful when we checked out and she has a beautiful smile! We were a short walk from shops, bars and great food choices. I had a great weekend and can't wait to return.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Wow! Thank you so much for the great comments on the staff and the hotel. The tower suite is like a small apartment. The stairs can be a deterrent but for the space the views you couldn't have booked a better room. Please share your experience and we hope to see you again when your in Wilmington.

"Pleasantly surprised"

4
22/04/2016

Hotel was right on the water, walking distance to charming downtown Wilmington. Staff was very attentive and helpful. Room was well appointed and the bed was great. I was attending a conference and my wife was accompanying me. We took full advantage of the facilities and the shops and restaurants. I would highly recommend this hotel if you are going to be in the Wilmington area. Please go see the Battleship USS North Carolina, it's well worth the effort.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the great comments on the hotel and the staff. I have shared your comments with the staff and we hope to see you again when you're visiting Wilmington.

"A Disappointing Experience"

2
22/04/2016

The hotel's location was great. However, we must have had the smallest room in the hotel. The rug looked like it was never cleaned, and the furniture was very dusty. I am not a clean freak, but I was uncomfortable with this. I was afraid to walk in my bare feet! Ask for a large room with at least 2 beds.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Per my previous response, I am sorry that you had such a bad experience during your recent stay. I have already addressed the issues with the staff and the situation has been rectified. All rooms are the same size except for suites, which are much larger. We greatly appreciate your business and I hope you will come back and visit with us again.

"Try it, you will like it"

5
22/04/2016

We would stay at this hotel again in a heartbeat. Excellent service and extremely courteous. The river view was tremendous. The river walk was just outside the hotel and a wonderful way to start your day.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments on the staff. We look forward to seeing you again soon.

"Great Property in a Great Location"

5
21/04/2016

This is a very nice property in a great location on the waterfront in Wilmington. The room we had was a tad tight. Breakfast was very good with lots of options. We travel with our small furry child and this hotel was very accommodating. Highly recommend.

"Great Hotel"

5
20/04/2016

A last minute change of plans had us scrambling to find a dog friendly hotel near Wilminton, NC. Lucky us, we found this Best Western Coastline Inn. Warm & welcoming staff, lovely, immaculate room, and a great hot breakfast in the morning. We will definitely stay here again when we come back to Wilmington in the fall.

"Pretty Decent for the Price"

3
16/04/2016

I stayed at this hotel for a business conference. A discounted rate was offered for attendees. This hotel has an excellent exterior brick structure. The lobby is pretty small. The rooms have exterior doors but the hotel is "enclosed". I didn't get a chance to sample the breakfast, but there was a variety of fruits displayed on the 3rd floor. The room I had was a king bed, with river views. The bathroom was pretty well updated as well as the furniture. Overall this hotel was a budget-friendly option with up-to-date furnishings.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for choosing our hotel for your room needs during your recent conference. We appreciate your nice comments on the hotel and we hope you will stay with us again when visiting Wilmington

"Wonderful Hotel!!"

5
15/04/2016

We stay here every year for the Azalea Festival. It is a wonderful hotel and the staff are great. The Breakfast is always delicious and plentiful. The rooms are clean and the beds are comfortable. I love walking along the boardwalk and decks located directly behind the hotel on the River. No Complaints at all!!

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your patronage of the hotel and what a wonderful time of year to visit. The Azalea Festival is always a great time in downtown Wilmington. Thank you so much for the nice comments on the staff and the hotel. I hope the staff was able to get you reserve you a room for next year, if not, please give us a call. We look forward to seeing you again soon.

"Great location and hotel"

5
13/04/2016

The staff are professional and helpful. The hotel is clean, safe and in a great location. While I didn't take advantage of the workout facility, the breakfast is very good - hot items, lots of fruit, and many other options.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you so much for the nice comments on the hotel and the staff. We look forward to your next visit.

"Great Stay"

4
12/04/2016

We had another very nice stay at the Best Western Coastline Inn. The staff is so friendly and helpful and the view of the boardwalk and battleship is an added bonus. We like the fact that you are kind of tucked away and not in the midst of all the traffic but still an easy walking distance to everything Wilmington has to offer.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your patronage of the hotel. Thank you for the great comments on the staff and we look forward to your next stay. With you being a frequent guest, I hope that you are enrolled in the Best Western Rewards program. There are always great promotions going on! Check with the front desk your next visit and if you're not enrolled they will be happy to help.

"Historic and beautiful"

5
04/04/2016

With the train museum next door and the river out back, this is truly a neat place to stay. Very close walk to everything you would like to do downtown / on Water Street in Wilmington. The exterior of this affordable hotel is beautiful whether you are parking in the front by car or the back by boat :)

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for choosing our hotel and we are so glad you enjoyed your stay. Being downtown and on the riverfront really makes for a relaxing stay and we hope to see you again in the near future.

"Quite but close to downtown"

5
31/03/2016

Stay every time I'm in Wilmington Staff if so friendly and they remember my name when walking in the door. They have upgraded to suites when they can Every floor overlooks the water and you can see the battleship Easy and safe walk on Boardwalk to downtown

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your nice comments on the staff and the hotel. It's always nice to hear back from return guest and I'm so glad we were able to accommodate an upgrade for you. We look forward to your next visit.

"Peaceful, Great Location and Dog-friendly"

5
30/03/2016

Stayed a couple of nights in March 2016 with my dog. The hotel was clean, staff friendly and helpful. Dog potty areas were convenient and clean. Only problem was the toilet leaked one night, but it was only intermittent. Would definitely stay here again...on the river with view of USS NC and easy walk to main historic section.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We are so glad that you and your fur baby enjoyed your recent stay. I am sorry about the issue with your toilet and hopefully the staff was able to repair the issue. We do hope that you will stay with us again when in Wilmington

"Great Location"

4
28/03/2016

Rooms was a little small but the character of the room and hotel in general was great. Room was clean and had no issues during our stay. We spent three nights over Easter and would recommend this hotel to anyone. Staff was very polite and helpful. Breakfast was better than most but still a hotel self serve breakfast.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for choosing our hotel during your recent stay. I am so glad that you enjoyed your stay and your comments on the staff are appreciated. We hope to see you again when you're visiting Wilmington

"touring wilmington NC"

4
27/03/2016

Good location, very friendly / helpful staff. All interactions very pleasant. Nice facility, get a room with a river view, interesting ship traffic from time to time. Only thing I could suggest is the breakfast room is really small, no problem if you're taking things back to your room, but finding seating at a popular time can be a challenge. Wifi worked well. I'd re-book if going back to Wilmington.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your nice comments about the hotel and we are so glad you enjoyed your stay. We hope to see you again when you are visiting Wilmington.

"Decent and Convenient "

3
26/03/2016

Conveniently located and on the water, this hotel seemed nice for the price. Unfortunately, my stay wasn't so nice. Upon checkin, I was given a third floor room overlooking the water until I mentioned that I am accompanied by a service animal. After finding out that I had a disability and was going to be accompanied by my service animal, we were immediately reassigned a first floor corner room across from the service closet. We were aggressively awakened before sunrise each morning by the slamming and squeaking wheels coming in and out of the door about three feet from ours. There was also beeping from the golf cart that is parked outside our door. Needless to say, neither my dog nor my girlfriend got much sleep during our stay. I felt discriminated against and won't be returning.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for staying with our hotel during your recent stay in Wilmington. I want you to be reassured that we in NO way discriminate against guest with disabilities nor guest that have service dogs. All dogs are put on the first floor mainly for easy access to the outside. We have gladly accepted pets in our hotel for years and we invite guest to bring their pets. I am sorry for any inconvenience this may have caused you and we hope you will come back and visit with us again.

"Beautiful hotel and area"

5
25/03/2016

This hotel was ideally situated in Wilmington, NC, directly overlooking the river. It was in close proximity to lots of food establishment and stores. The accommodations were exceptional. The bedding was comfortable and stylish, the room was clean and the views spectacular. The breakfast bar was adequate for a quick bite before getting back on the road. Great place and we would stay here again if we come back to the area.

"Great Place to stay in Wilmington"

5
23/03/2016

Great location, great amenities, great staff! Arrived a day early in Wilmington and had to make last minute reservations here because hotel we had booked for next two days was full. Stayed next two nights at a different downtown hotel--no comparison. Best Western head over heels nicer and less expensive. If we go back to Wilmington, we will definitely stay here.

"Friendliest Hotel"

5
18/03/2016

One of the nicest, cleanest and people friendly hotels we have stayed at. The location was great. There was a wonderful river view a great historic River Walk, lots of Restaurants and bars within easy walking distance . For those who travel with pets the hotel is pet friendly with a nice manicured area to take your dog to. As far as security the hotel only has one entrance in and out and that is through the lobby. One of the best pets is that it is all exterior corridors.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We are so glad to hear that you and your fur baby enjoyed your recent stay. We look forward to your next visit.

"Awesome stay!"

5
13/03/2016

I went to Wilmington to attend my niece's wedding ... staff was always courteous and accommodating. Weather couldn't have been nicer. Wedding was held right next door in the events center and it was wonderful ~ beautifully decorated and then we had dinner and dancing in the same building! It was a wonderful afternoon...

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Congratulations on your nieces wedding and we are so glad you enjoyed your stay. We hope you will consider our hotel again when in the area

"Price Hike / Fight"

3
07/03/2016

The price of the hotel went up during my search, so I felt rushed to book. The hotel was surprisingly crowded, noisy, and there was even a fight in the parking lot. The people in the room next door were LOUD.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
I greatly appreciate your comments. I have spoken with the entire staff regarding your comments about a fight and not one person is aware of this occurrence. We did have a large event at the Coastline Conference Center and most of the attendees were law enforcement officers and government officials. I do apologize about any incident that occurred but it was not reported. In regards to the rate, rates are changed at the hotel on a daily basis due to our availability so a rate change could have happened during your booking process. I certainly hope you will come back and visit with us again. We do appreciate your business.

"Very courteous and helpful staff"

5
01/03/2016

Nice hotel in a great location. Staff was very helpful in booking our room and got me the particular room that I wanted. While wer were there they made sure that our needs were met. Also, great view of the river.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments on the hotel and the staff. My staff works very hard to accommodate the needs of our guest. We look forward to your next visit.

"Great hotel and location"

5
24/02/2016

This hotel was such a good little find. It is within walking distance to all of the shops and restaurants and gave us all that we required. The rooms were good for the price and offered us both a great nights sleep. The breakfast wasn't what you would call extensive but was good enough to get us going until we found somewhere else to eat. The staff were very friendly and professional.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your nice comments on the hotel and the staff. We hope you will come back and visit with us again soon

"Fantastic staff!"

5
22/02/2016

Great location. Super staff. Continental breakfast. Clean rooms. This hotel is hard to beat. If we come back to Wilmington, this is where we will stay. The hotel is within walking distance of anything one might need. They even accommodated my request during the online booking for a hand-drawn cat to be placed on the bedside table for my fiancee. I forgot about that one until we checked in. I got a laugh out of the fiancee and laughed with the staff about it later. We had a good trip and the hotel played a big role in that.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments on the hotel and the staff. I am so glad the staff got the chance to leave a pic of the cat on the nightstand. I saw your comments when I was making notes in your reservation. I'm sure the staff and your wife got a kick out of it. We hope to see you again in the future

"Easy-peasy good location"

4
19/02/2016

Let me start by saying that my husband and I live in Wilmington. We just wanted to have a little "stay-cation" for valentines day weekend. The price and location of the hotel were why we booked it. We wanted to go out Sat night and be in walking distanced to dinner and everything and then just have a place to crash. The best western was great. Check-in was super easy, our room was very clean and updated, and even though there was a wedding happening at the convention center and it was a sat. night we didnt hear any noise. We have stayed at the Hilton downtown before and I thought the decor and updates to the best western were much nicer, even though its less expensive. Would definitely recommend!

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you so much for spending your staycation and Valentines with us. We hope you will come back and stay with us again.

"Great Value and Great Location"

5
08/02/2016

Needed downtown hotel for seminar. place was nice, clean, and good value. Parking was easy. Good simple breakfast. rooms had updated furniture and showers. Convenient to downtown restaurants and shopping

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your nice comments on the hotel and we look forward to your next stay

"Outstanding place to stay"

5
05/02/2016

This is a good one, business or pleasure. The staff is very friendly and the do all the can to make the stay pleasant. From check in to check out and everything in between its all good. House keeping is top notch the breakfast is above average. They are located near enough to downtown to walk and there are some very good places to eat near by.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments on the hotel and the staff. We hope you will come back and stay with us again in the near future.

"Hard beds, extremely loud, no security, freezing room"

1
05/02/2016

We arrived late, and the heat was not on in the room. It was in the 40's, so the room was freezing. The bed was hard as a rock. Every time one of the adjacent units' doors was closed, our entire room shook. The gate to the riverwalk was frequently left open, meaning anybody could walk right up to your door.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for staying with us and I am sorry that the heat had not been left on in your room during your recent stay. We normally leave the fan running in all rooms but with the changing weather its hard to decide to leave on the heat or the a/c. I have reported the gate issue to our maintenance department and will definitely have that addressed immediately.

"Perfect Riverfront Location, Pet Friendly!"

5
05/02/2016

A gem of a hotel right on the Riverwalk in downtown Wilmington. Pet friendly with very friendly hotel staff! Drive in and walk the rest of your trip! The bed wasn't the most comfortable but the room was very clean. We really had all that we needed. The pet policy allows two dogs up to 80 pounds each, for $20/day. Other than La Quinta's incredible no fee pet friendly policy, this is one of the best for those of us with mid-size dogs! It was nice waking up to the view of the river and the USS North Carolina.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We are so glad that you and your furbaby enjoyed your recent stay. We certainly hope you will come back and visit with us again in the near future.

"Great location"

4
01/02/2016

First time stay friendly staff ....will definitely be back... great downtown location.. staff went above and beyond to get us checked in..helped park my car..parking lot was full due to conference center event... room was very clean...great shower..had everything I needed

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
I greatly appreciate the nice comments on the staff. Thank you for staying with us and we hope to see you again.

"Lovely hotel on the water"

5
01/02/2016

Great hotel for a good price plus an excellent breakfast included. Very nice view of the water and walking distance to great restaurants. Bed was very comfortable and they were very nice about a late check out.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments and we are so glad you enjoyed your stay. We hope to see you again in the near future.

"Got the job done"

4
24/01/2016

Clean hotel, located close to downtown. If it wasn't 30 degrees outside could have easily walked to all the bars/restaurants. Bathroom in the room was redone and pretty nice. Hotel lobby very tiny. Staff not too friendly. Large breakfast selection and coffee was pretty good too. Nice to overlook the water.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments on the hotel. I hope you will come back and visit us again.

"ON the river!"

4
21/01/2016

There are many stellar reviews for this hotel. We stayed two nights recently. I booked the room from my phone on the way to Wilmington. We were greeted warmly by the font desk and they indeed had our reservation. We ended up with a first floor room facing the river. The room was ADA compliant with a roll in shower - we didn't need that, but I must say, it makes for a nice shower! The room was very clean, a little on the small side, but plenty for two people for a weekend. Breakfast is typical continental with a few hot choices (waffles, weird eggs) and plenty of hot coffee. We were also pleasantly surprised by a pretty decent fitness room with weight machines and three cardio choices. I would suggest having some sort of anti-bacterial wipes to wipe down equipment after use. Overall, for just over $100 a night with free parking and free breakfast, this is a good deal - book online as calling the hotel directly was quite a bit more!

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments on the staff and hotel. We hope you will come back and see us again when in Wilmington.

"Best Western - Best Stay"

5
19/01/2016

We booked this because it was dog friendly, but the overall experience was fabulous. Each employee we came in contact with was happy, courteous and happy to help, shout out to Roz at the front desk. Rooms were clean and comfortable. Towels were soft and fluffy. Breakfast was surprisingly fresh, well-stocked and good, right up until the end. Dog area had nice grass, easily accessible and well-stocked with bags. Only comment - Guests, please pick up your poop! There is no excuse not to! Don't ruin it for the rest of us!

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We are so glad you and your fur baby enjoyed your stay with us. We look forward to your next stay.

"Great Downtown location."

4
18/01/2016

Love staying at this hotel. In the historic district but not in middle of the crowd. Walking distance to bars and food. Enjoy walking the river walk that leads to hotel. Railroad museum right in front of hotel is interesting. Daughter loved the Polar express night there. One Bedroom was kinda small and could use an update but is suitable.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We are so glad you enjoyed your stay with us. Christmas is such a great time to visit downtown Wilmington with all of the lights and decorations. Unfortunately, the weather was like summer time but it was still enjoyable. We hope to see you again soon

"Beautiful View, Very Restful"

5
15/01/2016

Beautiful, riverfront view. Unlike many hotels, the bed was super comfortable with lots of pillows. Very comfortable room. Breakfast was good, but was staged in a small room, so get there early. Very pleasant staff.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments on the hotel. I am so glad that you found the bed to be comfortable. We just recently replaced all mattresses and pillows. We look forward to your next visit.

"Right on the River"

5
12/01/2016

Loved the location - reasonable rate for pet friendly hotel. Clean room, comfy bed; and fur baby made very welcome! Convenient to historic downtown for shopping and dining. Everyone was very friendly!

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
It's always great to hear nice comments from guest that bring their fur babies. We are so glad that you enjoyed your stay and we look forward to your next visit

"BW Coastline Inn"

5
04/01/2016

Great location on Cape Fear River and for downtown Wilmington walking/shopping/dining. Helpful staff with nice clean rooms; well lit and secure area! Easy to park and very friendly hotel. Nice view over the Cape Fear River and easy walk into the town where there are great beer breweries and great places to eat and drink. No bar/restaurant onsite but nearby amenities.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your nice comments about the hotel and the staff. We are glad you enjoyed your stay in historic downtown and we hope to see you again when visiting Wilmington

"Nice hotel on the water"

5
21/12/2015

This hotel is very nice, clean and a beautiful view of the water and the USS North Carolina. I have been staying here for 8 years and the staff always goes above and beyond to make your stay the best it can be.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your continued patronage of the hotel. Lots of changes in eight years and we look forward to many more visits. We hope you have a great Christmas and hope to see you soon

"My stay"

5
19/12/2015

Very clean rooms. Staff very friendly, and helpful. Just an overall very good place to stay. Close to many restaurants. A shopping mall. I could see the USS North Carolina from my room. Right on the river.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the great comments on the staff and hotel. We look forward your next visit and Happy Holidays!!

"Lovely hotel and great location!"

4
16/12/2015

Helpful staff, nice clean room, loved the rocking chairs on the veranda! Easy to park and very friendly hotel. Fab view over the river and easily walk able into the town where there were several places to eat and drink. No bar/restaurant onsite but nearby amenities. Loved Wilmington it was a great trip!

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your nice comments on the staff and hotel. We hope you will stay with us again in the future

"Great Location Great Getaway"

4
16/12/2015

This hotel is located on the Riverwalk and is within walking distance to all of Downtown Wilmington. The view was very nice. The rooms are very clean and sufficient for our needs. The staff was extremely friendly and pleasant. We experienced no problems whatsoever. The free continental breakfast was limited but filling. The waffle maker made it all okay.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the great comments on the staff and hotel. We are so glad you chose our hotel and we hope to see you again when in Wilmington

"Beautiful view of Cape Fear Rive!"

4
15/12/2015

We stayed over Thanksgiving weekend with our family, (my husband, me and 3 kids, 1 of which was a baby) and had an amazing time. Wilmington is a gorgeous city and this hotel was truly a gem. Our room was spacious with a kitchenette, separate bedroom from living room and big bathroom. Which is a treat for our big family to find an affordable hotel with space for us all to breath. We did stay in a King Suite on the 4th floor and all windows overlooked the Cape Fear River for gorgeous sunrises and sunsets. The hotel was in walking distance of restaurants and shops and was a quick ride over to the battleship and not far from the beach. There was also a model train museum right next to the hotel that was set up with Christmas lights that was fun o see as we entered the hotel. The hotel staff was very kind and courteous and parking was free!! The only cons I would say would be the continental breakfast was not the best and the rooms were a little dated. Neither of these reasons were a big enough problem for us to complain. When we go back to Wilmington we will stay here again!

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We are so glad you selected our hotel during the Thanksgiving holiday. Thank you for the nice comments and we hope to see you again in the future.

"Best Value Ever"

5
15/12/2015

Friendly and helpful staff. Beautiful view on the water. Comfortable accommodations.I stay at this hotel every December for a group trip and wouldn't change a thing. Limited breakfast selection, but enough to get your day started.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the great comments. It's so nice to hear back from return guest. Lets us know we are doing our job. We hope you have a Merry Christmas and look forward to your next visit

"Recommend, but firm mattress"

3
14/12/2015

If it weren't for the firm mattress, I would stay there again. The staff were nice/helpful and pleasant. The room was updated, clean and the décor was nice. There are so many great food places within walking distance. The breakfast option is very limited.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments on the hotel. I am sorry that you found the mattress to be too firm. We have just replaced all mattresses this year. We certainly hope you will consider staying with us again.

"Good base or this historic city"

4
22/11/2015

The hotel was good, the welcome was friendly and during the stay staff were very helpful and friendly. The hotel is right on the waterfront and has a good view of the USS North Carolina. Breakfast is provided in a very small room.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments on the hotel and staff. We hope to see you again and HappyThanksgiving

"Waterfront Hotel with Great River Views!"

3
19/11/2015

The location of this hotel makes it a great place to stay. It's right on the water with beautiful river and Battleship views and the River Walk is right outside the door. My room was very clean, quiet, and the free breakfast each morning was very fresh and the eating area was spotless. You are only 2 blocks away from Front Street, the main drag with scores of great restaurants. I'll be coming back here again real soon.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your nice comments. We look forward to your next visit

"best western wilmington- Coastline"

5
15/11/2015

This hotel is very well located on the river boardwalk . The old town is very easy to walk to . The buildings are modern and well maintained . The hotel was full during my stay but my room was still quiet. Staff were very helpful on check in.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We are so glad you enjoyed your stay with us. We look forward to your next visit.

"Great hotel"

5
14/11/2015

The hotel is right on the river, which gave a beautiful sunset. The battleship was across the river from our room. It's walking distance to the waterfront walkway, businesses, and convention center. The hotel was clean and the breakfast hit the spot. There's also a railroad museum right in front of the hotel. We highly recommend this hotel.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the great comments on the hotel. We are so glad you enjoyed your stay and we hope to see you again soon

"Ehhh"

3
12/11/2015

The hotel is ok. Average at best. My main complaint is that other than bars and cafes, you're not really within walking distance of a lot of restaurants. Want delivery? Good luck. Not many options there either. The view from my room was nice though.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
I'm sorry that downtown Wilmington did not have any options for delivery that you were seeking. There are several restaurants within walking distance. Most of the restaurants are more fine dining unless you are seeking pizza. We are glad you enjoyed your stay and the view and hopefully you will come back and visit us again

"Went out of their way"

5
12/11/2015

My husband thoroughly enjoyed our stay. Breakfast had several choices. Breakfast attendant was appropriately helpful, not searching for a tip, therefore gave her one. We left an item in the room (a shoe) and we received a call, less than three hours after checking out, asking us if we'd like it mailed to our home. Front desk was very polite and cheery!

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank for you staying with us and I am so happy that the front desk was able to make contact and get your lost item sent back to you. We hope you will stay with us again when in Wilmington

"THE Best Western. "

5
12/11/2015

Been leisurely traveling up and down the coast and made Wilmington a stop. Stopped by with no reservations, the super cute and very helpful front desk clerk helped me check in fast and efficiently. She is a top notch employee. I head over to the elevator as I admire the architecture of this property. Its very unique and very attractive. I get to my room, a queen bed, sofa, desk, AND AND AMAZING BATHROOM. seriously, love the shower here. The view of the river, albeit awesome , is second tier to the attractiveness of this property. I will be returning. PS: no bugs and clean room.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the great comments on the hotel. We are so glad you chose to stay with us and we hope you will come back again

"nice view"

4
30/10/2015

The room was nicer than expected once I realized it was off an outdoor hallway. Very comfortable beds. good price for being so convenient to the convention center. The shower arrangement was unusual, but adequate and the room had an odd smell to it, but not too overpowering. it is comparable to other hotels when you are in the room, but having to go outside to get to the front desk and breakfast might be unpleasant if the weather had not been so nice. it really is close to all the riverfront and downtown activities, but you need to drive to get to the beach.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments on the hotel except for the odor and I would hope that the staff was proactive in trying to assist in finding the reason and work with the housekeeping staff to aid in making it better. WE always appreciate guest comments and it helps us to resolve the issue. WE certainly hope you will come back and visit with us again.

"Great View of The Cape Fear River"

5
29/10/2015

First time staying in downtown Wilmington and I'm glad we picked this Hotel to stay in, the price was better then the other 2 hotels on the Cape Fear River and it was very clean. All rooms are river front and was just an all around pleasant atmosphere and shopping and dining were all in walking distance. We will be staying there again.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your nice comments and we look forward to your next visit

"A bit pricey but nice"

4
26/10/2015

Stayed here for a night while visiting the USS North Carolina and it was a nice stay. It sits right at the beginning of the Riverwalk, which was nice, and has a great view of the Battleship. The building is neat and clean, the rooms were large and clean, and the staff was friendly. It was quiet at night despite the fact that there were two wedding parties staying there. The breakfast room is a little small for the size of the hotel but it wasn't a bad breakfast. It didn't compare to the ones at the Hyatt Place, but it was okay and there was staff there to make sure it was all hot and clean. The price was a little high for a Best Western, but I guess that has to do with the location. Would stay here again.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your nice comments on the hotel and the staff. We look forward to your next stay

"Excellent Stay"

5
26/10/2015

It was a very nice place to stay on the downtown waterfront of wilmington,nc.All of the staff where very helpful and friendly during my entire stay.I had plenty of questions about where to go for dinner in the evenings and the staff where extremely helpful and knowledgeable about the area.The breakfast at this hotel was great and had plenty of options.The views from my room were very nice as well.For me anytime i come back to the area for business or pleasure i will definitely be back to this hotel.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments on the hotel and the staff. We certainly hope you will come back and visit with us again when you are in Wilmington

"High Quality - Good Value"

5
25/10/2015

Stayed two nights and it was a place to relax and recoup from driving for three days. Room was very clean, pet friendly, the view from our window allowed us to enjoy beautiful sunsets. The River Walk was a very special place. My dog, Mitzi, loved it when I took her outside. Her ears would perk up and she would sniff into the wind. She can be difficult to walk but at your hotel she just wanted to keep trotting along. Thanks.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We are so glad that you and your fur baby enjoyed your recent stay. We look forward to your next visit

"A Fantastic Stay at the Best Western Coastline Inn"

5
23/10/2015

We just got back from a week long stay at the Coastline Inn in Wilmington. We were totally pleased with our stay at this hotel. Wonderful location and proximity to all the activity along the RiverWalk. Amazing views from our room of the beautiful Cape Fear River. The hotel was spotlessly clean and had all the amenities that we needed. The staff was remarkable...friendly, upbeat, and caring. The rooms could be updated a bit but other than that..it was a definite A+!!! Grounds were lovely! An absolutely excellent choice to stay when in Wilmington.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate your nice comments on the hotel and the staff. It's always great to hear back from guest especially when they had such a great stay and was able to enjoy the hotel and the downtown area. We hope to see you again when you're in Wilmington

"review"

4
23/10/2015

the hotel is located in a very scenic part of Wilmington, NC. The building looks good, the staff were very customer oriented. The view was amazing in the afternoon over the Cape Fear River. I recommend this location to anyone staying in downtown Wilmington.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments on the hotel. We look forward to seeing you again soon

"Good Hotel with one caveat"

4
22/10/2015

The accommodations were very nice at this hotel. My only complaint is with the hotel Internet. It was unusable during the evenings for the time I was there. It was up, and you could connect, but the speeds were dail-up level bad. Also, the beds are very firm. That's not really a complaint, just an observation.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the comments regarding your recent stay. I am sorry that you had problems with the internet and per my previous response, if you had reported the issue you were having the front desk are very savy when it comes to issues with the Wi-Fi. We also have an outside vendor that could have assisted with your issue. Resetting the access points may have fixed the issue and I checked and there were no other complaints. I hope you will return to the hotel and we greatly appreciate your business

"Awesome and Pleasant Stay"

5
22/10/2015

The entire staff at this Best Western were the most pleasant staff that I have encountered in a long time. They allowed dogs which was important to me and the area for the dogs to run around and potty was very clean. In addition, the room in which we occupied was very clean and the price was reasonable. Breakfast items were also very fresh.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We are so glad that you and your fur baby enjoyed your stay. Thanks for the great comments and we hope you will stay with us again when in Wilmington

"Warm and Welcoming Staff!"

5
15/10/2015

All of the Staff were so pleasant and congenial. Each one of them would stop and say hello whether you were passing by the front desk, or walking past in the elevator. It didn't feel forced or false, they made my family and I feel welcome and very comfortable during our stay. And it was so affordable with free overnight parking right on the RIVER!

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate the nice comments on the staff and we are so glad you enjoyed your stay. Hopefully you will come back and visit with us again soon

"LOCATION! Location!"

5
12/10/2015

Great Location for Wilmington: touring, dining and walking. And all the Beaches! Very friendly and helpful staff. SUGGESTION; Do not forget to "TIP" housekeeping and the lady taking care of breakfast!

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments and we hope to see you again soon.

"Great place to stay"

5
07/10/2015

This is the second time we have stayed here. The staff are extremely friendly and helpful. The rooms are clean and well appointed, although, as you would expect from a place close to the centre of a city, not quite as large as some a bit farther out. We had a room on the fourth floor facing the river with a great view of Cape Fear, and of the battleship USS North Carolina which make a brilliant 3 hour (plus) tour. The hotel shares a car park with a convention centre to the left side of the building, and the Railroad Museum on the right, which is well worth a visit, too. There is a Visitor centre located via a separate door behind the museum. It is within walking distance of the city centre and the tour buses, both trolley and horse drawn, and the boat trips. there are some great restaurants along the river front, and in the Town Square area which is bustling and lively. The hotel is not the cheapest we have stayed at, but the location is perfect. It has the outward appearance of an old railway station and very elegant. If we visit the area again, this is definitely where we will stay.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for staying with us again. It's always great to hear from return guest. Thank you so much for the nice comments on the hotel and the staff. We hope to see you again in the near future

"On the Water"

4
29/09/2015

Nice hotel that is a little older and somewhat smaller. It is within walking distance of the convention center and downtown and it has parking which is a plus for that area. Not bad prices for that area either.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments and we hope to see you again in the near future

"Excellent"

5
28/09/2015

The Staff was wonderful. The room was clean and bed was very comfortable. Breakfast was a wide variety. Rita Roz and Ant were very friendly. The gentleman working the evening was very kind to reissue us another key for our room.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
I always love to get nice comments on the staff and its even better when their names are used so they can read them and know they impacted a guest stay. We look forward to your next visit

"Nice hotel but over priced for what you get."

4
28/09/2015

Room was very nice, clean, friendly staff and with a lovely river view but it seemed pretty basic with the exception of the mini fridge which was nice to store my Southern Comfort. I could see the battle ship from my room. It's just a few feet from the river walk, visitor center, and the railroad museum which was nice. No vale or door person. Just go in, register, grab a cart, load, go through a very small lobby and through a narrow automatic door to a conveniently located elevator. All rooms are only accessible from outdoor balconies and they don't face the river. The view is from the inside of your room. Overall its a nice hotel. I might stay there again with special friends but you're pretty much paying for the view of the river.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
We greatly appreciate the nice comments on the hotel and the staff. We look forward to your next visit

"Clean But Needs Some TLC"

3
28/09/2015

The room was clean but the carpet and vanity needed replaced. The staff was friendly.The elevator was very slow, and the outdoor hallways needed swept. The room overall was clean, sheets and towels etc.

jackieblake, General Manager at BEST WESTERN PLUS Coastline Inn, responded to this review
Thank you for the nice comments and we will share your comments with the staff and use them to fix the issues you stated.