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Best Western Hotel Rancho Grande, Wickenburg

4.0/5  - basé sur 564 notations.
293 E Wickenburg Way, 85390-1484, Wickenburg, United States - See map
Best Western Rancho Grande - Best Western Rancho Grande The Best Western Rancho Grande is ideally located in the center of Wickenburg. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Wickenburg - the name echoes the Old West. Gold mining - it was here. Saloons and dance halls, cowboys with big hats and jingling spurs - they were here. Guests delight in the traditional south of the border ambiance of the Best Western Rancho Grande which makes a perfect setting for your Wickenburg experience. It is, however, the friendly hospitality of the owner and staff that have made the Best Western Rancho Grande a famous landmark. Historical preservation coupled with up-to-date planning for a great place to call home during your Wickenburg visit. Recreational facilities at the Best Western Rancho Grande include a sun drenched pool, surrounded by verdant lawns and desert palms. All rooms have a single serve coffee makers, iron and ironing board, hair dryer and refrigerator. many also feature microwaves, balconies, kitchenettes, and sofas.

Best Western

Hotel Rancho Grande

LABEL_ITINERAIRE

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Hotel advantages

  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 564 guest reviews
NOTE ISSUED
Excellent
239
Very Good
210
Average
69
Poor
30
Terrible
16
REFER TO NOTICE
Business Business
81
Couples Couples
216
Family Family
133
Friends getaway Friends getaway
46
Solo travel Solo travel
62
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Stop over"

5
25/09/2018

We stayed for just one night as part of a stop over driving from Yellowstone to San Diego. Originally chosen for the distance between drives each day I am glad we stopped here.Firstly Wickenburg is a lovely little town for a stop over, has fuel stops, shops and restaurants.The hotel was spot on, pleasant check in clean, comfy bed, room was a decent size and the breakfast included was a great start to our journey the next day. The orange juice and coffee in particular was the best we have had so far all trip.There was eggs, sausage (and gravy), toast, pastries, cereals etc on offer.There is a swimming pool that we used to cool off at night too, all very nice and woudl recommend.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We are pleased to hear that you enjoyed your stay.

"Motorcyclist on vacation"

5
18/09/2018

I like Best Western Hotels and this one lived up to the quality that is Best Western hotel are known for,Had a great stay and will be back again as I travel on my next vacation in the west. Room was very nice and every thing worked like it should.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback. We are pleased to hear that you enjoyed your stay, and look forward to your next one.

"Wickenburg get away!"

5
17/09/2018

This hotel is walking distance from everything in old downtown Wickenburg. There is no need to start your car until it's time to go home! They have a great breakfast buffet, the rooms are spacious and comfortable! Staff is friendly, the pool is nice......I have stayed here about a half dozen times. This time I brought 6 family members with me. We all had a great time. I will be back!

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We are so pleased to hear that you enjoy your stays with us. We look forward to your next one. Have a great day.

"Old buildings but nice owners and good value"

4
16/09/2018

We stayed for a week. New owners are working on fixing up this old motel. We stayed in 2 rooms, both spacious, but with old features. Single pane windows made the room at the front (very near the junction of Hwy 60 and 93) too noisy for us due to the truck traffic and trains. They nicely let us move to the back where sleeping was not a problem, and the bathroom had been refurbished. Good, fairly new beds and blackout curtains. Fairly strong cleaning product smell, as is common with older motels. Immediate response to fix AC. Better than expected hot breakfast for the price (OK scrambled eggs and bacon or sausage). Nice outdoor pool. Overall good value because the price was low.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback, and are pleased to hear that you enjoyed your stay.

"Great Breakfast, upgraded rooms, Friendly Staff"

5
08/08/2018

I have stayed at this Best Western about 3 times and was happy to see they are upgrading all rooms. Very nice tile showers and comfy bedding. The staff was very friendly and the breakfast was better than most hotels I stayed in for this trip. Wonderful hot showers is always a blessing after a hard day on the road!

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
I am pleased to hear that you enjoyed another stay. We appreciate all feedback as this helps us maintain better service for our guests.

"Nice Stay"

4
08/07/2018

BW Rancho Grande, grand in name but functional in reality,booking in was a good experience,the receptionist was helpful and informed us of all the amenities that were availible,wi-fi,pool,free coffee,etc.very helpful.The room we were allocated was some way away from the main building,in an annexe across a small road,no problem for us but a bit awkward walking back for any requests or breakfast,the "supplies" in the room were sparse,only enough coffee or tea for two cups,again a walk back to the reception to request more.Breakfast was good but not great,but a pleasant lady at the breakfast who got us going for the following day.

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
I was pleased to hear that you enjoyed your stay. Yes, we have about 6 buildings that are separate from the main courtyard of the hotel as we are spread out with 76 rooms. We do follow the required amount of coffee supplies in each room with 2 cups of regular coffee and 2 cups of decaf coffee. Please know that there is someone at the front desk 24 hours a day to assist with anything that may arise during your stay. Just dial 0 from your room and the front desk clerk on duty would be happy to bring more coffee or needed supplies to your room.

"Friendly staff."

5
08/06/2018

Such a nice facility with very friendly helpful staff I was impressed with the people at the front desk so helpful and accomodating. If you visit this area I would highly recommend Best Western Rancho Grande. PS Really good breakfast and the coffee was just right.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We are pleased to hear that you enjoyed your stay.

"Best Western Wickenburg AZ"

2
08/06/2018

I arrived on June 1st; having been told upon reserving the hotel had a guest laundry. I discovered they did not, nearest laundry services 2.5 miles away. The check in agent, Mark became almost hostile, banging his finger on the check in form, asking how many adults in the room, how many children, I put in a slash, lt's not good enough; I want a zero he proclaimed in a loud voice. He went on to bang his finger on the registration form, initial here for non smoking, here for no pets (still banging his finger). Then I said to Mark, your attitude is starting to annoy me. I said hold my reservation and went out to speak to my wife. We had nowhere else to go. Temp 107F and then decided to stay. I was then made to wait 45 mins until Mark checked in around 6 couples, whilst sitting on a bench in the lobby. All this time Mark pointedly ignored me. My time on the bench was interesting. There was a lady with a cat desperately trying to find a room, almost crying. The Quality Inn was full. (Thank the Lord I did not walk away, I know in Marks arrogance he would have turned us away), they sent her to the BW (She eventually got a room). This is not the way to treat paying guests. I followed this up with BW Customer Service and the hotel. The upshot was from the hotel lobby manager, we have sent you a gift card use it or throw it in the garbage. She then hung up the phone. Stay here at your peril. A nightmare

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
Once again we would like to apologize that there was confusion about our laundry services. We do not have a guest laundry, but offer laundry services for guests staying more then 1 day. The owner herself was in the office when you arrived at the hotel and she did state that she personally offered to do your laundry for you at no charge since you were misinformed, but the offer was declined. I was not personally working during your check in to see the way that Mark was acting, but I have spoken to him about this situation as he is very new we want to make sure he is aware that every guest is to feel welcomed and comfortable from the time they check in until the time they check out when they are at our hotel. I am sorry that you feel this way sir, but our hotel and front desk clerks do not turn people away when we have vacant rooms, and if you had left and came back if there was still a vacant room we would of offered it to you as we would anyone who came in. We did receive the Customer Care report and I contacted you via phone as you had requested. We did apologize for everything, and informed you that we have sent you a Travel Card that does not expire and can be used at any Best Western, and you stated that you did not want it. I replied back with the card is good anywhere and you can use it if you want to or not use it as it is your choice. You informed us as well as Customer Care that you wanted Marks employment terminated which we did not agree to do. The phone call was not ended in this way with a hang up, as we ended it with I myself stating that we were sincerely sorry that you were not satisfied with your stay, I expressed how I understand how frustrating it was for you, and that we had sent you the travel card to let you know how sorry we were.

"Very nice property"

4
19/05/2018

I was in town for pleasure and booked a king bed suite with the kitchen. It was quite spacious and the bed was comfortable. The included breakfast was very good, better than I had expected. The room was clean, the property well kept, the nice very nice. My only complaint (more a suggestion/heads up to those renting a room with a kitchen) is that there were no plates/utensils in the kitchens. To the owners, you really should stock the kitchens with the basics, there was nothing at all in the kitchen, not even a bottle opener.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
I am pleased again to hear that you enjoyed your stay at our hotel. I do apologize that you did not have cooking utensils. We do not store/keep these in the rooms as that can become unsanitary, and to abide by health regulations and proper cleaning of the items we provide a form in the kitchen cabinet that can be filled out and dropped off in our office informing the hotel of what items you need and we will bring them over to you right away.

"Great place, and pet friendly!"

4
03/05/2018

Staff was wonderful, checking in was fast, and the room was nice and also comfortable. The only things that could make it better would have been a microwave and for the internet to not disconnect so often. Not sure what was going on and I was too tired to report it, so I can't blame them.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
I am pleased to hear that you enjoyed your room and the staff. I again apologize that the Internet was not functioning properly. We do offer microwaves in our suites and our deluxe rooms. Our standard rooms do not have this amenity. There is a microwave located in our lobby area which is open 24 hours a day and is open to all guests to use.

"The best of Best Western"

5
29/04/2018

One of the best Best Western at which I have stayed. Both the room, facilities and staff were outstanding. When I left something in the room after checking out, I received a call from a member of the staff. They arranged to package and ship the item to my home.

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We are pleased to hear that you enjoyed your stay and that you have received your belongings so quickly.

"Great accommodation let down by one thing"

4
20/04/2018

We visited last 2012 and since then, the rooms have been refurbished. Big comfortable room which we could park in front of, which is a big asset for us. Fridge, microwave, coffee maker (with real china mugs - excellent!) etc etc. Basic motel breakfast available, included in the price. There is no guest laundry here but apparently one is in the planning. It seemed to be the busiest motel in town so that speaks for itself. BUT, they provide the worst, cheapest toilet paper I have ever come across in any hotel anywhere. Skimping on that essential item really is a false economy. If I were to stay again, I have to remember to pack my own roll! Recommended, despite that!

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.

"GOOD POSITION"

3
15/04/2018

Situated on the main street, it's probably the only motel in the central area. Looks very much as you'd expect. The young lady at reception was very friendly and helpful. The room was of average size but the bathroom was very small and the shower was dark. Small pool in the car park. The breakfast was fairly average but (pet hate of mine) they stop at 9 a.m. Too early when on vacation. Houskeeping were a bit hit and miss when leaving coffee etc. Overall a good place to stay when in town.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others.

"Last minute reservation."

4
11/04/2018

Friendly staff, clean comfortable room. Great water pressure in the shower and bed was comfortable. Nice pool area although it was under construction, we were still able to use it. Location is excellent!! Breakfast was good all the standard continental items.

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.

"Spotlessly clean and wonderfully quaint!"

5
02/04/2018

The entire motel was spotless and the staff were great. The room had very old fixtures that were wonderfully maintained and functional which added to the feeling of stepping back in time (quaint!!). The location was great. Walking distance to some great eateries and the townsite with shops and an art gallery. Overall, a WONDERFUL experience. Our only disappointment was that we didn't have longer to experience the quaint and beautiful little town. Next time we'll know to stay longer.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
Thank you very much for taking the time to share your recent experience with others. We appreciate all feedback and are so pleased to hear that you enjoyed your time here.

"Great location in a great little town"

4
26/03/2018

The location of the Best Western Rancho Grande in Wickenburg couldn't have been better. We were there to attend the CowgirlUp! art exhibition at the Desert Caballeros Western Museum. Everything, museum, food, shopping was within minutes of our room. The room was a tad dated, but very clean. We didn't have any issues.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We are pleased to hear that you enjoyed your stay.

"Good Place to Stay"

4
21/03/2018

Stayed there on our way to Peoria for Spring Training to avoid the outrageous prices in the Phoenix area. Older hotel, but very nice sized room, comfortable bed, excellent restaurant (need to tone down the lighting, though), good front desk staff. We'd stay there again.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We are pleased to hear that you share your recent experience with others. I am unsure as to what you mean about the lighting, but thank you and have a great day.

"Wickenburg, AZ spring visit"

4
15/03/2018

Visit in Wickenburg, AZ was a nice time to visit this old Western Town and stayed at a nice Old Western styled hotel. The hotel was very clean and had very comfortable beds. The breakfast was a nice mix of items for a hearty country breakfast. Would recommend this hotel if you like to be within walking distance to the unique downtown area for the antiques and museums, of which there are many to see.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We are pleased to hear that you enjoyed your stay and the town of Wickenburg, we look forward to your next stay. Have a great day.

"Worst Best Western I have ever stayed at"

1
26/02/2018

First problem I had was when I called to confirm the deluxe room I had reserved months in advance had a microwave, fridge and sofa, and the clerk could not confirm it despite local literature and brochures all over Wickenburg advertising fridges in every room. I was then switched to a king suite because it had a fridge. This room was not habitable. It was freezing in Wickenburg that weekend, and with huge gaps under both the front and back doors and a cap on the heating unit in the room at 78 degrees, we were freezing all weekend. We had to plug blankets under both doors, and with concrete floors with no padding under the thin, worn carpet, drafts from every window and weak barely blowing heating, the room was never warm. The shower had low pressure. The carpet had cut up pieces in spots with torn carpeting all along the walls, and dank, dark furnishings. The curtains were too thick to pull back from the windows to allow in light. The bed was uncomfortable, a lamp did not work, and this is the only time I've ever seen a room stocked with only two towels and two cups. No do not disturb sign in the room, and no freezer in the mini-fridge, so $10 worth of frozen food we brought was spoiled. This room was a dump. It was NOT worth the high price I paid, and because it looked NOTHING like the pictures online I will be disputing part of my charge, complaining to AAA about their rating of the hotel, and Best Western corporate. Maybe other people have had good experiences at this hotel, but I was royally screwed and ripped off, and my impression is they are cheap, cheap, cheap, with horrible maintenance, lousy housekeeping, and misleading advertising of their hotel rooms online.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
I was disappointed to learn that you were not satisfied with your stay. I am unable to properly research without your name, but all of the rooms at our hotel do indeed have a refrigerator. Some of our deluxe rooms have sofas, but only 4 of them. The rest are only in our suites. I do apologize that you were not warm during your stay. I sincerely apologize for this. Our hotel follows the standards for towels. If there are 2 beds in the room then we provide 3 sets of towels and if there is only 1 bed then we provide 2 sets. Cups are by standard as well. 2 cups per bed. I do apologize that your food was ruined. We advertise refrigerators, but not freezers. If we had known we would of been happy to store your frozen items in our breakroom fridge for you until needed. Our mattresses are Serta pillow top and tend to be on the softer side for a mattress. I again and so very sorry that you were not satisfied with your stay.

"Good Hotel in Old Town Wickenburg"

4
06/02/2018

Stayed here on a drive from Kingman to Phoenix. Nice updated motel with modern rooms and comfortable beds. Right in Old Town Wickenburg with several good options for dining within a few blocks of the hotel. Would definitely stay here again when in the area.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. I was pleased to hear that you enjoyed your stay.

"Worst (Fake) Eggs I Ever Ate"

2
05/02/2018

We got the deluxe king room. It was okay in most ways but had thin walls, so neighbor noises kept us awake. It wasn't special in any way, just larger than a typical hotel room. The check-in staff was great, but the breakfast was the worst of any Best Western we've stayed in, and that's a large number.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
In researching your room I show that you did stay on one of our deluxe king bedded rooms. These rooms are larger as they have more floor space, separate vanity area than bathroom area, microwave and balconies which are standard rooms do not have. I apologize that other guests were disturbing you. Please know that there is someone at the front desk 24 hours a day to assist with anything that may arise during ones stay. I was disappointed to hear that you did not care for our breakfast. As a Best Western we do follow the guidelines and requirements for our tier level. There are 3 tier levels to Best Westerns : Best Western (our hotel), Best Western Premier and Best Western Plus. Each one as a different tier level are required to offer certain items in their breakfast. We do offer each item that we are required to plus a few extra as well as all of our food comes from an approved Best Western vendor.

"Best Breakfast!!"

5
04/02/2018

We stayed at several Best Western's on our winter trip and usually ate the same breakfast foods. I enjoy the treat of making a fresh waffle while my husband goes for the biscuits and gravy. My waffle turned out perfectly with such good flavor. I appreciated their use of bulk syrup using a serving bottle instead of the inferior tasteless individual packets elsewhere, Nice touch! My husband remarked how the gravy was seasoned better than he'd had and made for a fantastic breakfast experience. We will return here for a quiet nights rest and an outstanding breakfast on our next pass through Arizona!

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
I was pleased to hear that you enjoyed your stay with us, and your breakfast. Thank you for sharing this with others.

"Awesome staff, clean rooms!!"

3
29/01/2018

My wife and I stayed at the Rancho Grande in Wickenburg a couple days ago and the staff was very friendly and helpful. My wife has pet dander allergies, so we appreciated that they had a few NO-PET rooms. This convenience of this motel being downtown and walking distance to many shops and restaurants is nice. We always ask for a room on the upper level if possible so you don't hear "thumpers" above us, and in this case, the floors were "creaky" when just walking on them, so we were glad to have a top floor room. It's an older motel, yet, they maintain it nicely. We were close to Hwy 60 and traffic noise was present. Nice breakfast in the morning. We'd stay again when in the area. It would be nice to have a couple of non-pet rooms on the one-story level away from the highway though.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback,

"Wickenburg for conference"

3
29/01/2018

Room was just adequate bed was too soft Just there to sleep 2 nights served it's purpose. Breakfast was standard motel fare neither good nor bad Staff was very helpful with dinner suggestions Town is very nice to walk around in. Real cowboy town.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
Thank you for sharing your recent experience with others. Our beds are Serta pillow tops and are on the softer side.

"Wife's Birthday "

5
16/01/2018

My wife's Birthday was Thursday January 11th and she wanted to go to Wickenburg so we stayed Friday and Saturday at the Best Western Rancho Grande. As always it was everything we expected. We requested room 204 when we called for the reservation and it was booked for us, we love that place as it is centrally located and in walking distance to shopping and restaurants. The rooms are huge, beds comfortable and the staff goes out of their way to accommodate all our needs. We have stayed here about 9 or 10 times now and have never been disappointed.

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. I am pleased to hear that you enjoyed your stay and all your others stays.

"great location, a conglomeration of rooms"

3
11/01/2018

this hotel has a great location in town however the rooms have little or no water pressure or water flow. we had a basement room down the ramp from the parking lot at headlight level. the people above us were extremely noisy when they came in at midnight. the smoker next door sat on the porch and kept us from being able to open our door and using our patio

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
I apologize that you were not satisfied with your stay. We do have several rooms that are lower level from the parking lot. We carry these in deluxe over sized king bedded and deluxe rooms with 2 queen beds as well. I apologize for the guests who smoked on their patio. Arizona law does state there is no smoking 20 feet near a doorway and we are a non-smoking property, but there are always those who sneak it in.

"sonia"

5
06/01/2018

the hotel was awesome. so nice to have glass glasses and mugs to drink from. The beds were so comfortable and the pillows were great. the choices at breakfast were awesome. Everything was so fresh. Very convenient location.

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We were pleased to hear that you enjoyed your stay and the amentities offered at our hotel. We look forward to your next stay.

"Great hotel, Great Value, Perfect Location"

5
04/01/2018

This is an excellent hotel. The location is perfect for those that love to walk to shops and restaurants. Its an older hotel that's being renovated but we had no problems with noise. We had a great experience and will come back again.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.

"nice stay"

3
30/12/2017

this hotel is walking distance of downtown. Staff was very friendly and quick to point out restaurants near by. Room was very clean but had a slight smoking odor even though the entire hotel appeared to be non smoking. Breakfast was well prepared, hot and quick. Would definitely stay here again.

BWRANCHOGRANDE, General Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback and are pleased to hear that you enjoyed your stay.

"Not the best Best Western"

3
26/12/2017

We typically stay at Best Westerns when we travel. This hotel was a disappointment as our section was very dated and tired feeling. The bath tub was original 50's with faucets that made for a scalding or freezing shower experience. Light bulbs were out and was informed maintenance was gone for the day! Not the usual Best Western experience.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
I was disappointed to learn that you were not satisfied with your stay. Our hotel is under going renovations as we speak. I do apologize that you were not satisfied with your stay. We did have an issue with a clerk and that clerk no longer works here.

"Comfortable and great location"

5
18/12/2017

Probably one of the best hotels in Wickenburg. Great location for walking to shopping and restaurants. The staff was very friendly and accommodating. We did not take advantage of the free breakfast. Our room was very clean and comfy. Coffee pot provided in room. Nice fluffy towels/wc's. Big comfy comforter on bed. We had a room on the bottom and could hear the people above us walking around late at night so we recommend asking for a room on the top floor.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
Thank you again for sharing your recent experience with others. We always appreciate feedback so that we can make ones stay a more enjoyable one. I do apologize that the guests above you disturbed you. Please know there is always someone at the front desk 24 hours a day to assist with anything that may occur during your stay.

"Great Place To Stay"

5
16/12/2017

Close to shopping and places to eat. Very clean and comfortable room king bed, microwave, two burner stovetop, 2 comfortable chairs to watch TV. nice bathroom, easy parking. Front desk helped us check in our elderly mother-in-law how got dizzy on our drive to hotel. Great breakfast.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
We are pleased to hear that you all enjoyed your recent stay and that we were able to assist you in getting your mother in law checked in.

"Very Rude Owners & Staff"

1
09/12/2017

Stay for business. Over the years I have placed many film crews at this hotel. New Owners are rude, untrustworthy and do not have the guests best interest at heart. I will not return to this hotel because of this management. Wickenburg deserves better.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
Again sir, I do apologize that you feel this way. I have discussed your stay with all the clerks that you encountered. I show that you came in the office and made your reservation with 1 clerk to check into room later in the day. When you returned the next shift followed procedure and asked to see your I.D. and swipe your credit/debit card. She mentioned that this upset you. Please know that every time a guests checks into the hotel (even if they have staid here 20 times before and we know them) they are required to give the clerk on duty these cards to make sure they are indeed the guest who has the room reserved as well as verify that you are the card holder. This helps prevent fraud. A clerk can not check in a guest without actually verifying these items themselves. She checked you into the standard king that was reserved and you were unhappy with the room and the location so her and the owner offered you an oversized deluxe king room for the same price as the standard king. I sincerely apologize that you were not happy with your stay. Our breakfast follows the guidelines for a Best Western and we do offer more then the previous owners did. Our hotel is also undergoing renovations so that we can make sure every guest has an enjoyable stay.

"Very Nice Hotel"

5
08/12/2017

We were quite happy with our stay. The room was clean and well appointed. The staff were extremely pleasant and helpful. The free breakfast was much better than we expected. We enjoyed our stay very much and will definitely stay here the next time we are in Wickenberg

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate your feedback and are pleased to hear that you enjoyed your stay.

"Listen to Bar Brawls from your Room"

3
03/12/2017

The location is great: easy to find, and walking distance to most of the town's special treats. The room was old, with a very few upgrades. Many layers of old paint were noticeable, old & ugly motel lamps mixed with dim light fixtures were unappealing. I asked for a room with a kitchenette. I received a room with a mini fridge with a microwave stashed over in a corner. It was very dormroom-eque. The bathroom tile looks like it has NEVER been cleaned properly. The water pressure was on point... great way to wake up. The tub was TINY!!! The cable tv package was huge. The pool was clean, and decently maintained. The hot breakfast was decent, but for the love of God, get some Cheese!!!! No cheese was an odd letdown each day. The staff was mainly friendly, but I felt like I was checking into a poor trailer park. Best western; Please pay your staff more, and give them more training. They all seemed to have great intentions, but mediocre abilities to communicate. Even when they attempted to be overwhelmingly nice, it came across as brash. If you want to go to a local bar, but don't feel like walking 2 blocks, this is the place for you. Windows closed, loud AC on, I still was forced to listed to karaoke, bands, and drunken fights from the local bar: as early as 6:00 and flowing through to 2:30. That was the worst part of my stay.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all your feedback. Without a name I an unable to locate your stay and room number. We have a dozen different room types at our hotel that range from a small full size room to a full king suite. I do sincerely apologize that you were not able to get the room that you requested. I will inform the owners of your request for cheese. This is not an item that we have had many requests for in the past, but I will pass it along and thank you for the suggestion. We are located in the middle of down town where there are a 3 bars a couple blocks away from us. They do karaoke once a week, but it is very rare that a fight breaks out. I do sincerely apologize for the disturbance.

"Try to find somewhere else."

2
23/11/2017

We recently came into Wickenburg for a show at the Del Webb Center for the Performing Arts. We, or I, picked this Best Western as it got decent reviews and there doesn't seem to be many choices. Next time I will do more research. I can say two positives: First the room was spacious and it was generally clean. Other wise I don't have much to say that is positive. When I entered the lobby to check in, it smelled. The next day when I checked out it didn't. The staff was nice. They did recommend a good restaurant. The room like I said was clean, but dated. Also whoever does there maintenance doesn't do much better than I can and I'm no handyman. Painted over imperfections on the walls and popcorn ceiling. The bed appeared lumpy but was comfortable. We were woken up a couple of times by a train blowing it's horn. Apparently the train tracks are two blocks away. The room was nice and dark for sleeping until somebody turned on a porch light that was next to our bathroom window. The bathroom window was frosted but no covering. The light shining through this window lit up the room. No difficulty finding your way around in the "dark" or needing a night light. If we ever come back to Wickenburg, sorry to say but we will not stay here again.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent stay with others. I was pleased to hear that your room was clean and spacious. I was disappointed to learn that you were not fully satisfied with the stay. Our hotel is undergoing renovations since we are under new ownership. We are gutting every bathroom, will be replacing all furniture and rooms will be painted and fixed as these items are being done.

"They didn't even clear the other guests items out of the room."

1
13/11/2017

When we checked in, the first thing we saw were the prior guests boots and scruffy blanket by and on the neatly made bed. Were the sheets clean? I am not sure. There was also clothing hanging in the bathroom, a shower poof and personal shampoo in the shower. It felt like I was checking into the Bates Motel.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
Again, I would like to sincerely apologize for your experience. We are retraining this housekeeper so that nothing like this happens again.

"personal"

4
10/11/2017

overall, i like best westerns for cleanliness and complimentary breakfast quality. in particular the ones in historical cities and out of the way locations. This hotel is in historic oldtown and within walking distance from many attractions.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
I was pleased to hear that you enjoyed your stay and thank you for taking the time to share your recent experience with others.

"Wickenburg with a Western Feel"

5
09/11/2017

We had 2 very clean rooms in a very quiet area, but still was close to all the shops, restaurants, grocery store, museum, and bars.The rooms had a nice feature with a private patio on the back side of the building. When we decided to move on to a different city, the staff didn't give us any problems shortening our stay and only charging us for the nights we were there.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback and are pleased to hear that you enjoyed your stay.

"Nothing Spectacular"

3
05/11/2017

The room was nothing to brag about but it was a good night's sleep. They did have a better than average breakfast and there were multiple small restaurants within walking distance of the motel. It is a horse town and the decor reflected it. The availability of hot water was poor so get the hot coffee ready after.

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback. The weather is changing so the nights are getting cold. This will cause the hot water to take a few minutes longer to reach the faucets and be warm.

"nice place, glad we chose it."

5
11/10/2017

Staff friendly and helpful. Breakfast one of the best we've had. Good location for folks passing through. Super clean and comfortable beds. We were a little concerned when given a room across the parking lot and sort of isolated, was fine with two of us, but creeped out if I'd been alone.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.

"Loved this place"

5
09/10/2017

We stayed 2 nights here and totally enjoyed it. The room was large, clean and comfortable. The location of the hotel was perfect for exploring Old Town Wickenburg on foot. The staff was friendly and helpful, even asking if we had directions to our next destination. The breakfast was a nice selection of food and the area comfortable for eating. I would definitely recommend this hotel to others.

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We are pleased to hear that you enjoyed your stay.

"Very Nice"

4
04/10/2017

The hotel is nicely appointed. The hotel is located within easy walking distance ofo the "Old Town" tourist area. The office staff is courteous and professional, very helpful. Very nice hot breakfast with fresh fruit, hot cereal, eggs, sausage or bacon, biscuits & gravy, pancakes, waffles,cold cereal and assorted pastries and muffins. Very clean.

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback and are pleased to hear that you enjoyed your stay and the breakfast.

"Great Stay Beautiful Hotel"

5
21/09/2017

The Hotel was such a beautiful place to stay the rooms were perfect and very clean and comfortable. We had a great breakfast the next morning. We will be back I hope maybe next year. We were on a road trip across the United States and this hotel was the best.

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We are pleased to hear that you enjoyed your stay.

"Rooms in Need of Upgrade"

2
20/09/2017

Wickenburg is a small town and not many hotel options. The guest rooms at this hotel are in need of renovation and improvement. The bathroom looks like from the 1950's and the air conditioner is musty and stale. This hotel was a disappointment and I was with a group of 5 people and they had the same experience.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
I would like to start off by thanking you for taking the time to share your recent experience with others, and apologize that you were not satisfied with your stay. Our hotel is under new ownership and we are renovating as we speak. We have renovated the lobby/breakfast room and most of the front courtyard rooms. We are working our way around the property. We are gutting every single bathroom in every guest room to provide a better stay for our guest.

"Needs some TLC"

2
17/09/2017

The property needs some attention. For at least some of the rooms, their is a large gap under the door which allows in bugs, dirt, and hot air. The cover to the exhaust fan in the kitchenette was broken and lying on the counter. The mattress pad and sheets wouldn't stay in place making the bed uncomfortable.

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
I would like to apologize for the issues that you encountered in your room, and I have discussed this with housekeepers to ensure they do not leave another room like this for a guest.

"Not up to regular standards"

3
09/09/2017

We have stayed at this property several times. This time we were very disappointed. Normally we get a family suite but this time we just got two queens. The room (231) was not clean the door was hard to open and close. There were food crumbs on one of the beds, the space between the he'd of the bed and wall was filthy, the bed skirts haven't been changed in so long they are no longer blue but brown with built up dust. One of the bed frames was bent. There was piled dirt on the window sill. An obvious leak in the roof. Overall did not give a good impression or feeling of cleanliness. If we hadn't been so tired and it wasn't raining we would have asked for another room. Also there was a large group of I think hunters staying at the hotel they were gathered outside blocking the route to the rooms had to literally walk thru them to get to our room. Not faulting the group but if you have a large group traveling together why not put families in rooms away from the large group? They were all up very early to leave which woke us up. We were traveling with our 4 yr old grandson... we needed all the sleep we could get. Hopefully this was a one off stay. I will give it another try next trip, but there are to many newer hotels 30 miles down the road to choose from rather than pay for substandard conditions. A shame cause I reall like the older hotels.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
I was disappointed to learn that you were not satisfied with your stay. I have discussed this with the housekeeping department as this is not the way the room should be when you arrived. I sincerely apologize for this. It was opening weekend for Dove Season and most of the gentleman that come for this do travel together and require rooms with 2 beds. Our hotel is grouped by room types mostly so the rooms with more then 1 beds are together. I apologize that this was an inconvenience during your stay. We do hope that you will stay with us again so that we can show you the proper hospitality that you have seen before.

"Love the feel of Mexico and personal touches"

5
08/09/2017

I love everything about this independently owned Best Western. Our first requirement for any place we stay is that it has pet friendly non-smoking rooms. (Note: Being responsible pet parents we never leave our dog alone in the room.) The general layout has a Mexican rancho feel. A very nice touch is the tile murals on the walls. There are large ones in more public areas and small ones on the walls between the rooms. Even the outside fire extinguisher has a tile surround. We stayed in Room 226 which was spacious, very clean and tastefully decorated with special touches, such as woven Mexican style rug/bed scarfs across the foot of each bed which added color to the pure white fluffy duvets and pillows. Our room was close to a generous grass dog walking area and complimentary poo pick-up bags. The WiFi signal was strong and secure when using the log-in codes. The sink area had two levels of lighting, one regular and one brighter make-up level. I appreciate the complimentary in-room coffee. This person does not move without my first cup of coffee. The coffee stirrers were sustainable bamboo. The room was quiet despite being near the room with the ice machine. We never heard any ice buckets being filled or the ice making cycle. Having a complimentary full breakfast means my husband and I can take turns staying with our dog in the room. We get an earlier start due to the convenience of being able to walk a short distance to breakfast. There were plenty of choices, yogurt, cereal, eggs, sausage, sweet rolls, mixed fruit, whole bananas, juice, biscuits and gravy, and great coffee or teas. I recommend the Best Western Rancho Grande and would plan our next trip so we could stay there.

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback and are very pleased to hear that you enjoyed your stay.

"The "Best" Best Western"

5
06/09/2017

The rooms are always clean, beds are comfortable, the staff are great. The pool and grounds are well kept. They cater to your parties individual needs. they are in the heart of downtown Wickenburg close to shopping.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback and are pleased to hear that you enjoyed your stay.

"The Good, Bad & Ugly"

2
28/08/2017

The good - front desk staff friendly and welcoming. The king bed comfortable. The bad - old property. Old motel rooms show their age despite updates. Water temperature of shower impossible to regulate - either too hot or too cold. The ugly - dozens of little black bugs on walls, ceiling, lampshades. They are harmless, but gross. Would not return.

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
I was pleased to hear that our staff was accommodating and that you enjoyed the comfortableness of the bed. I was disappointed to learn of the problems that occurred with the water temperature. I will inform our maintenance staff and send them over to look at this. Our hotel is under renovations. We have done our lobby/breakfast area and working on 20 rooms in the front courtyard. We will be moving along on the property updating more rooms. I again would like to apologize for the little black bugs that have swarmed the town with the monsoons.

"Nice hotel"

5
21/08/2017

We enjoyed our stay here. It's very unique compared to other Best Westerns. The staff at the desk were very friendly and helpful! Room had a nice southwestern decor, plenty of space, and clean.I would suggest staying here when in the area!

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback and are pleased to hear that you enjoyed your stay.

"nice place"

5
20/08/2017

clean room, liked parking directly in front of the room, pool looked refreshing, very nice staff, good breakfast, just missing potatos, convenient to a few restaurants, cute town. good value using best western rewards

BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback and are pleased to hear that you enjoyed your stay.

"Wickenburg Vacy"

4
08/08/2017

My husband had an early morning tee time at Wickenburg Ranch Golf Course so we decided to come up the day before and check out the town. Everyone I came in contact with at the hotel was friendly and welcoming. Breakfast was good, biscuits and gravy is my favorite and the bacon was good. I spent time in the dining area reading the paper and taking in the view. There's plenty too do here. The room was comfortable and quiet. We booked one of the suite rooms which is a little larger and enjoyed the extra space. We sat out on the little balcony and watched a thunderstorm roll in. Definitely will stay here again.

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. In researching your stay I show that you staid in one of our deluxe oversized king bedded rooms. I was pleased to hear that you enjoyed your stay and the breakfast.

"Old Property with great location"

3
31/07/2017

Staff was wonderful. Breakfast was very good. Room was not as cool as it should have been. It was Quiet and had a comfortable bed but the room smelled slightly of mildew due to age of property. It was under renovation which should help.

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others.

"AWESOME"

5
30/07/2017

This is by far my favorite hotel when in Arizona. My husband and I only stay at BW because it's the only hotel that offers us EVERYTHING we expect in a hotel. Clean, convenient breakfast , friendly, helpful staff, comfortable beds and nice decor.

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback and are pleased to hear that you enjoyed your stay,

"Wickenberg Pet Friendly"

4
24/07/2017

Pet Friendly room. Easy freeway access. Rooms are very nice. Great shower and comfortable beds. Very clean.Hi speed internet included. Getting there after dark it is harder to find parking and your room. And if you are moving and have a Uhaul please note you will have to park that off site.

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.

"Surprisingly nice!"

4
22/07/2017

Although an older property, we loved our extra large king room. Very clean and comfortable with a good air conditioner. Nice little touches, like the TV remote was sterilized. Friendly staff. And the price was far better than the other highly-rated place in town. Would stay there again.

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback and are pleased to hear that you enjoyed your stay.

"Great Experience"

5
20/07/2017

Overall, had a great experience. We took advantage of the pool, the breakfasts had a good variety of fresh foods and were filling, and the room and amenities were clean and comfortable. I would recommend this hotel to a friend.

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback and are pleased to hear that you enjoyed your stay.

"Pleasant stay in a fascinating town"

5
18/07/2017

Very pleasant motel in the centre of this small town. Short walk to a selection of bars and restaurants. We chose a Mexican restaurant mentioned by the hotel manager - a good recommendation. We would certainly stay again if we were in the area.

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We are pleased to hear that you enjoyed your stay and that you enjoyed the restaurant.

"great place"

5
07/07/2017

It was 115 degrees. We had a doctors appointment in Phoenix so we were looking for a cooler place with shade. Nice place to help beat the heat. Everything worked, clean and cool. The sprawling layout is lovely. You can pick your shady corner. We will stay there again.

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback and are pleased to hear that you enjoyed your stay.

"Greatest pool!"

5
02/07/2017

This BW was very clean, the pool was fantastic and staff were very friendly and helpful. It is situated in an area convenient to all of Wickenburg - most within walking distance. We had one of the handicapped rooms and there was ample space for everything.

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback and are pleased to hear that you enjoyed your stay.

"Good Place and Quality Staff"

4
28/06/2017

Room nicely furnished for an overnight stay. Very clean and had the basic amenities. Hotel located conveniently if you are into a walk around historic downtown area. Also if you have a dog, a park is right next door. The only negative was the air conditioner was a bit loud. The front desk staff were very helpful. I had a mid morning meeting and they let me extend my check out time by an hour with no charge. Overall very satisfied.

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
I was pleased to hear that you enjoyed your stay and your room. I do apologize if the air-conditioning unit was loud. There is no dog park near our hotel. There is another building of our across a side street with 16 rooms that does have a grassy patio area.

"Only hotel in town"

4
28/06/2017

Walking distance to everything. Whether it's to get something to eat or go shopping this hotel is located in the perfect spot. I believe they're remodeling because when we were there just a few days ago June 24, 2017 several rooms were closed, and I hoping they were being remodeling because it needed a redo. The staff is super friendly and helpful, breakfast is great and overall a cute town.

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. Yes, we are under renovations. We have completed our lobby/breakfast area renovations and are now working on the guest rooms.

"dissappointed"

1
26/06/2017

the place is very old, dirty, poorly run, unfreindly staff, lousy breakfast food, stinky rooms, dirty towels...whatever is poor...they own it and dont care. obviously owned by $$$ interested people willing to provide just the minimum. I would NOT EVER recommend anyone stay here unless it is midnight and you're stuck between Phoenix and Vegas.

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Again we are disappointed to learn that you are not satisfied with your stay. Our hotel is old but we do keep up with the standards for the BEST WESTERN. The room that you staid in has had new valance, vanity counter-top, and freshly painted. We are under new ownership and renovations to the rooms are underway as we speak. We will be gutting each and every bathroom. Our breakfast does meet the required standards for a Best Western and all of the items served/offered are from approved vendors. I apologize if you were not satisfied with them. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Awesome !!!"

5
18/06/2017

What a lovely southwestern style gem. Staff was awesome. Pool area pristine. Grounds well kept. Super peaceful. Room was so comfy, clean, well maintained. Loved having little patio area to have coffee in the mornings and see palm trees:) Only was going to stay 1 night but stayed 2. One of the Best we've stayed at !

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. I was pleased to hear that you enjoyed your stay so much that you staid an extra day.

"Ruby wedding trip"

4
14/06/2017

We stayed here for 1 night only in this great little hotel in great location of wickenburg. The hotel was in a superb location in this great little town. The hotel provided breakfast free of charge and was quite nice Spent the afternoon around the nice little tree shaded pool. We wished we had stayed the extra night and will revisit in the future.

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.

"Sorta nice"

3
03/06/2017

This place is in a spanish style with tiles on all the walkways. They even had tiled paintings. Everything works well but the rooms are a little dark. The beds were springy but comfy. Breakfast was what you would get at any BW.

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.

"Older but very well appointed"

5
28/05/2017

This is a very well kept hotel. It is a little older but is so well kept that it adds to the quaintness of the community. The internet connection is excellent and the room was very comfortable. The staff is also very pleasant and competent. Great place to stay!

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others.

"Great Place with Friendly Staff"

5
15/05/2017

This Best Western is in a great location, close to restaurants and a short walk to a beautiful bridge across the Yavapai River. My room was clean, comfortable and quiet. They get especially high marks for service. When I got home I realized I'd left my phone charger so I called. They mailed my charger to me so quickly my battery never died.

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. I am pleased to see that you enjoyed your stay and that your charger arrived so quickly.

"Visited a friend"

5
13/05/2017

My husband and I stayed in Oct of 2016 and enjoyed our stay. My sister in law took a little trip and stayed an enjoyed it as well. Would stay again. Room was very clean and well furnished. Location was close to everything.

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
We appreciate your feedback and are pleased to hear that you enjoyed your stay.

"Old West"

4
09/05/2017

Whole town has the old west feel - including this motel. Cons: no bathroom fan (it's outside!) Noisy window a.c., long walk to unheard pool, needs plug in for phones Pros: Quiet except for one very noisy train a night, nice patio by room with huge palm trees & starry sky, pretty good bfast, workers friendly,good beds,carpet,paint Easy walk to food & shopping I'd stay here again - just wish they'd add a hot tub!

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. In researching your stay I see that you staid in room 142 which is on the patio courtyard. The rooms on the patio do not have bathroom fans, but do have the bathroom window. I do not know what you mean by outside fan as there is no fan outside the rooms. The pool is in our main courtyard as our hotel is spread out in many buildings throughout the property. We do not have outlets by the pool as that is a safety hazard with the pool and water being so close. It would be dangerous to have them if any water was to be dripped or splashed on the outlet. We did have a hot tub a few years back, but removed it and only have a pool now. I was pleased to hear that you enjoyed your stay, and hope to see you next time you are through.

"Very nice hotel and very nice breakfast"

5
25/04/2017

I would love to stay here again. Staff was very nice and pleasant. Breakfast was very good. The staff really went out of there to make you very comfortable. I really like Best Western . Very nice people .....very nice staff.

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback and are pleased to hear that you enjoyed your stay.

"clean and nice!"

5
03/04/2017

staff very helpful and friendly. rooms clean and very presentable. mini fridge in room . cant complain. . fast check in, very welcoming and helpful. breakfast is included on the price open since 6 am. quick check out .

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.

"Family"

1
02/04/2017

The stay was fine, but the price was not. I called and the man told me that there was only one room left, king bed. He told me that it was for $140 + tax which we were fine with. The next morning we went up to check out and it cost $232 the paper said the room cost $207 with state tax of $25 when we told them that the man on the phone told us that it would be $140 + tax and when we got there he also said that they said we were lying. Just horrible all together the bed sucked and the staff was rude. We will never go back.

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
I was disappointed to learn that you were not satisfied with the rate for your room. In researching this I do not have any records of our rates being in the $140.00 range as this was an event time our rates were in the $200's. We also have each guest fill out a registration form upon arrival for their room which does state the room and tax listed and each guest is asked to initial the rate at this time acknowledging the price being given a room key. This way everyone is aware of what the charges are. I do sincerely apologize that there seemed to be confusion on this.

"Quick stop before flying home "

4
01/04/2017

Front desk was. Friendly and very helpful Room two double beds clean Great TV movies lots of things to watch Location was great Interesting little stores Great Mexican restaurant Easy drive to surprise where we rented our car

BWRANCHOGRANDE, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others.

"A beautiful refreshing stay"

5
28/03/2017

We were totally new to the community and this hotel looked beautiful on the outside. We went online and read the reviews. Then I called the hotel and had a very cordial conversation with Bruce. I said I would be right over. It was a beautiful well maintained hotel--a very nice stay.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.

"Bad beds"

3
27/03/2017

Rooms were small, bathrooms were minuscule. AC was loud. Beds were miserable. Parking was tight and the walls between the rooms were thin. Staff was friendly and helpful. Breakfast was fine with a good variety and spacious accommodations

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. I do show in researching your stay that you booked a single full room which is the smallest of our rooms. These rooms were built in 1946 when the hotel originally opened and they are much smaller and set up differently. We do have rooms that range from a full size single bed (like that of yours) to a full suite that's like a 1 bedroom apartment. We do have several parking lots that accommodate 1 space for each guest with handful of extra spaces. It is high season right now, and we are full nightly so I do understand that parking can be a little tight and frustrating. I have sent our staff to look at the mattress in your room. It is a Serta pillow top and is meant to be on the softer side. It did not have any sags or lumps in it and has not met its expiration date yet, but I apologize that it was not comfortable for you. We would like to thank you for taking the time to fill out the survey and appreciate your feedback.

"Nice quiet place to stay"

4
27/11/2016

We were on a little golf get away to Wickenburg and decided to stay the night se we could play two different courses. Our king room was nice and clean . The breakfast was fine. Our room was in a quiet area do you didn't here any traffic noise. When we checked in Pat was very helpful.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experiences with others. We appreciate your feedback and are pleased to hear that you enjoyed your stay with us.

"Clean, convenient and comfortable."

5
24/11/2016

A very nice surprise for such a small town. Very close to the heart of this very pleasant old western town. Everything was clean and the breakfast was good. Rooms were recently upgraded to modern standards.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback, and are pleased to hear that you enjoyed your stay.

"very nice place"

5
23/11/2016

i would reccomend this place to anyone who is traveling. this is absolutely one of the best places i have ever stayed.the atmosphere, the genre of the settings, beautiful/ if you are ever in the area, this is the place to stay.

"Safe haven in a storm"

4
22/11/2016

Tired and hardly able to see in the rain, I stopped in this motel, primarily because it was the first one I saw AND it was a Best Western, which is generally good. The clerk was quite helpful about nearby restaurants when I checked in (without a reservation), the rate was reasonable and the room was fine.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.

"Enjoyed My Stay"

4
22/11/2016

I have stayed here before and appreciate the convenient location (on Hwy 60 in the center of town within walking distance of many restaurants and the Desert Caballeros Museum), the super clean rooms and common areas, and the wonderful staff. There are many nearby places to eat and the front desk has a thick book with copies of all the menus including those of places that deliver. I had a room in the back and it was very quiet-no noise from traffic or other guests. The bed was very comfortable and I felt safe. On the negative side-I have never seen a worse selection of TV channels, there was no built in TV guide and although the TV was newer, the screen size was limited as there were black areas across the top and bottom making for a narrow viewing area. I was there on a stormy Sunday night when nearly everything was closed because "winter hours" were in effect and I had hoped to watch TV. The lighting in the room was dimmer than I would have liked for reading in bed. The wall mounted lamp was between the two double beds and required my getting out of bed to turn it on and off and the switch was hard to locate in the dark. Although the newly remodelled front lobby was impressive, my room was depressing. A blue chair, green curtains, a patterned carpeting that clashed with the colors and different bold pattern on the blanket on the bed, were not welcoming or soothing when you opened the door. Breakfast started at 6 AM and I wanted to leave early so was the first person there. I am a member of the BW rewards program and was using points for a free night. There was a $30 charge the front desk person could not explain so I waited until manager arrived to resolve the issue which delayed my intended departure a little bit.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. I was disappointed to learn about some of your stay. In regards to the television channels that we offer; currently we offer 23 channels, but we are under new ownership and we have signed a contract with a new company and will be offering 110+ channels shortly. I do apologize that you were not satisfied with the lighting in the room. Currently, we are in the process of remodeling. As you saw and mentioned we did remodel (currently in process) the lobby area. Our next renovations will start in the rooms. I do apologize for the inconvenience during the check out process and the confussion.

"Good Rest and Food"

5
22/11/2016

Everyone was cordial and informative to surroundings that we could enjoy-nice place and good food for the breakfast. We recommend this place to travelers along with seeing The Western Museum while there...Don't miss it. Oh, sleeping was great on their beds. Enjoyed the stay. Had a great breakfast after a good night of rest. The staff at the hotel were very nice and we enjoyed them. We will be back sometime in the future.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.

"Great Stay"

5
18/11/2016

Pet friendly and very comfortable. Friendly staff and ultra clean rooms. Great bed. Good breakfast with lots of options. Lots to do within walking distance and nice area. Would stay again if passing through.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We are pleased to hear that you enjoyed your stay, and appreciate the feedback.

"Great Place To Stay"

5
15/11/2016

This is our 2nd visit to this hotel. On this occasion, we were attending a festival. The Best Western room was spotless and extremely comfortable. There's a fridge and microwave, which makes life easier. There are sufficient chairs so one of us didn't have to watch tv on the bed (so uncomfy when that happens). The hotel is located near all kids of restaurants, a block from their great museum, down the street from antique shops. All in all, perfect. We didn't use the pool, so I can't speak to that. There is, alas, no hot tub. There's a comfortable breakfast room with the usual grim fare for breakfast (hockey puck eggs, no fresh oatmeal) but decent coffee. The hotel was quite busy, yet we were not disturbed by noise from other guests. The office is open 24/7, making things much easier for those of us who leave early. We'd definitely stay here again.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
I was so pleased to hear that you enjoyed your stay with us. We appreciate all feedback.

"Two Day Getaway"

4
06/11/2016

The Best Western Rancho Grande's location is right off the highway exit. There are many places to eat and shop within walking distance. Prices are more than fair for food. Few places are as charming as Wickenburg. Everyone we met was willing to strike up a conversation or help when needed. The town has a must see cowboy museum ($10.00) and a walking tour presenting the history of Wickenburg. Pick up a self tour pamphlet at the chamber of commerce. The hotel is old and very clean. The owner and staff are as good as it gets. The breakfast is the average for BW which really isn't bad these days. I wouldn't want to stay here in the summer because the air conditioner is located in the bathroom area and fans are required to help cool the room. Overall our oversized room was comfortable with a refrigerator and a microwave.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others and we are pleased to hear that you enjoyed your stay.

"just passing on way to vegas"

4
01/11/2016

we were 3 guys from england on a road trip on our way back to las vegas airport we needed an overnight stop and were passing wickenburg,its a quaint oldish town with bars,good eating places and a few motels/motels the rancho grande was right on the main street as you enter the town,it had a good pool,good breakfast and reasonable rooms, friendly staff and great location its worth trying out

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback. We are pleased to hear that you enjoyed your stay.

"Golfing Trip"

3
18/10/2016

Good hotel for our annual golfing trip. Location was perfect. Could hear the trains go by in the late night and early morning. I still could sleep. Hotel was close to downtown and nearby food chains. This would be a great place to stay for any type of visit.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. Unfortunately, there is train that goes through town daily/nightly which can be heard throughout the town. I am pleased to hear that you were able to sleep and I appreacite your feedback.

"A nice hotel"

4
14/10/2016

The room was large and comfortable. It was clean and smelled good. The bathroom had good amenities and the towels were soft and fluffy. It was nice to have the vanity and sink separate from the shower and toilet. The room had a microwave, refrigerator, coffee maker and a TV. The Internet worked well. The price was $86 per night. One bad part was that the floors creaked and we could hear people above and next door. The other odd thing was that the microwave and refrigerator cabinet was back in a corner and the second bed obstructed the use of it. The breakfast was the typical offerings but they also had Activa yogurt which is a nice change.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate your feedback, and we are pleased to hear that you enjoyed so your stay.

"Suprisingly nice older hotel!"

5
12/10/2016

We expected a so-so experience after booking a night at this hotel online. It was a very pleasant surprise to find this traditional Southwest-décor hotel being renovated and very comfortable! Lobby was being refurbished, but our room was clean, modern, and nicely decorated. Located near downtown amenities and very accessible. We'll return - and we definitely recommend this hotel to others.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
I am pleased to hear that you enjoyed your stay. Once the lobby renovations are completed we will be starting the rooms to give them a fresher look.

"Friendly, Comfortable and Clean"

5
11/10/2016

What a great hotel, this hotel has new owners that really care for their customers. They are in the process of remodeling their lobby. The rooms are large and comfortable. Good air conditioning for those hot days. This hotel in right in old town, near restaurants, some great shops and bars for a cold beer. All around great place to stay.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.

"Wonderful town and hotel!"

5
10/10/2016

Nice clean quite room, awesome pool area, friendly and accommodating new owner. Lobby was in the middle of being remodeled when we arrived, staff was apologetic and very helpful with dinner questions I had. My 11 year old daughter just wanted to get in the pool after our 10 hour drive, she wasn't disappointed, beautiful palm trees surround the newly painted updated pool area. Breakfast was nice, we will be back!

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
I would like to apologize about our mess while renovations are going on. Thank you for your feedback we appreciate it.

"This is a great property!"

5
01/10/2016

This is a fantastic little gem in Wickenburg. friendly staff, very accommodating, and extremely clean rooms, also a very easy in and out for my truck and trailer. A pet friendly option that doesn't disappoint. Many thanks to Melody and Pat for your service. I would highly recommend this hotel.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback, and am pleased to hear that you enjoyed your stay.

"Nice stay in a small town"

5
26/09/2016

Very nice and comfortable stay. A little dated...but was very, very comfortable. Room was big and quiet. Staff was very friendly and helpful. I would highly recommend if staying the night in Wickenburg.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate your feedback and hope to see you next time you are through. Have a great day.

"Road trip"

4
25/09/2016

We stay here everything we go EAST on a road trip. Every room is different, you have the Adobe which are very quaint, cool and comfortable. This trip we had room 208 with a king size bed, microwave, refrigerator. It's very large with a sliding door to a little balcony. Very nice and clean. Oh did I mention quiet? They have new owner, what really nice folks they are in the middle of remodeling the lobby and still had breakfast the next morning. Wow I was amazed. Stay here, you'll like it.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate your feedback. I was so pleased to hear that you enjoyed your stay and hope to see you again.

"By far the best one in town"

4
24/09/2016

Our room seemed to have been remodeled. The furnishing is not the newest one but has that typical southwestern charm. The spacy room was clean and proper. We received a friendly welcome at the reception and confirm a friendly staff. The hotel is situated midst of Wickenburg where you can reach all attractions by feet. We had a pleasant stay.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback and are pleased to hear that you enjoyed your stay.

"Great Hotel in a Quaint Town"

5
14/09/2016

Stayed in Wickenburg the first night on our way to Tombstone. The hotel looked newly painted and the room was huge! We had a pet friendly room in the back; they have a really nice dog potty area nearby. They even had a doggie welcome package. The decor of the room was really nice. Upon arrival, the gentleman at check in was super friendly and very helpful. The town was pretty much closed when we arrived; but I would like to spend time exploring if I get another chance. It looked really neat and had some cool looking shops. Also the museum looked interesting. Had a really good Mexican Dinner from El Ranchero Restaurant up the road a bit. Highly recommend staying here.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. I hope you get a chance to explore more of the town next time you are through. I think you would really enjoy it. Have a great day!!

"We stay here every year!"

5
04/09/2016

We come every year. The owners continue to improve and upgrade the hotel. We had 3 rooms this year, and we chatted about how the BW franchise seemed to go down hill years ago. No longer the case. We both compared notes from various cities in our travels the last number of years, and the BW's we'd stayed at. The consensus is that BW owners have worked at improving their locations and raising the level of the franchise. Most surprising have been the locations in smaller towns, desert, and farm communities.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback. I am pleased to hear that you are again satisified with Best Western as we strive to make every guest stay and enjopuyable one.

"Fantastic"

5
02/09/2016

Short but sweet. This is by far one of the best mid-priced hotels where I have stayed. Clean and nicely appointed. The hotel is right in town, thus near the delightful town. Unfortunately we were heading elsewhere and unable to take in the town. I look forward to returning in the near future and plan to stay here. It proves a non-luxury hotel doesn't have to be a tasteless pit.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback. Yes, you must make another trip and take in some of the historic features of the town, especially the museum that is located just 2 blocks away. Have a great day!!

"Nice Place"

4
26/08/2016

I had driven from Cedar City, Utah. I did not want to go through Phoenix at rush hour. I tried to make reservations from Wikieup, and Pat tried to get me the room I asked for. We were cut off, I couldn't get through to her, but when I finally got there, Pat took good care of me, and gave me a great room.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate the feedback and are pleased to hear that Pat was able to assist you so well.

"Wickenburg is a great place, and the Best Western Rancho Grande makes it even better"

5
26/08/2016

Nice rooms, nice people at the Bes Western Rancho Grande. I always love to stay there. Even when I am on business, I check out the town. There is a great museum and lots of good bars and interesting shops. Just don't drink the water from the Hassayampa River - you'll never tell the truth again. I didn't drink it, so you can believe this. :)

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate the feedback.

"Quaint, friendly staff, clean; just a great stay"

5
11/08/2016

I just love staying at the Wickenburg Best Western. It's always clean, consistently friendly and helpful staff, and just as quaint as it can be. It's quiet for a good nights sleep as i'm usually staying a week at a time for business. Always a very pleasant stay!

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.

"Not accommodating."

2
10/08/2016

Four of us visited Wickenburg for a golf outing and booed two rooms. Our room was ok, but was in need of some TLC. Paint was peeling off in the bathroom and there were chips and marks along the walls. The other couple's room was so tiny and crowded that four people could barely visit. The check-in and check-out staff was not friendly or accommodating, and made a strong point of telling us that we could not have a late check-out, even though they were not booked for the next day. As we were playing golf early in the morning, it would have been nice to have had a late check-out. I would not recommend this motel, and for sure, will not be staying there again.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for completing the survey regarding your recent stay at our property. I was disappointed to learn that you were not satisfied with your stay. I do apologize that there was some paint peeling in the room that you occupied, and I have informed our engineering staff to get that fixed right away. Our scheduled check out time it 11 a.m. We do offer/extend a late check out of 12:00 those who need a little extra time, but we could not accommodate a 1 p.m. check out that day due to incoming reservations and servicing the room. There would not of been a housekeeper to clean your room that late in the day in order to have it ready and rentable for the incoming reservation. The other couple was booked into a standard queen bedded room which was also reserved on 8/8/16. Our single bedded, ground floor rooms are in demand. The room that the other couple was in was a standard queen size bed for 2. We sell these rooms to 1-2 occupants as they are not meant for 4 people as they are smaller rooms. I again, apologize that you were not satisfied with your stay.

"Great location!"

4
05/08/2016

I loved this hotel. The location was great and the hotel offered so much information on what to see and do in the town. The rooms were spacious. There was plenty of parking and it was easy to find during our travels. I hope to be able to come back for a longer stay in the future!

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
I was pleased to hear that you enjoyed your stay. We appreciate all feedback, and thank you for sharing your recent experience with others.

"Overpriced"

3
30/07/2016

The property is overpriced for the area and quality. The rooms are not well lit, seem to be always musty in smell. The check in procedure took way longer than required. The pool does not appear to be properly maintained. Additionally,the walls are not well insulated for sound. Traffic and trains make for a less than ideal night sleep.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
I was disappointed to learn that you were not fully satisfied with your stay. I apologize if there was an odor and not enough light in the room you occupied. Our pool is maintained on a daily basis, 7 days a week. Our hotel is located in the heart of downtown Wickenburg, but I sincerely apologize again for not exceeding your expectations

"Clean, close, comfortable"

4
28/07/2016

We stayed here one night in the off season (summer) en route to Flagstaff. It's a very clean, quiet, and close hotel. The room was well furnished and had nice decor. Staff was friendly and helpful The breakfast was very good. Pool was nice and parking was easy.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.

"Second stay just okay"

3
26/07/2016

We stayed here 5 years ago, and the review I wrote at the time indicated we were happy with our room - a ground floor unit around the corner from the office. This time our experience was average. I had requested a ground floor unit with 2 beds when I made the reservation online. I'm disabled and can't climb stairs easily. When we checked in the young lady said there were no ground floor units with the bed arrangement we wanted, but she did have a room in the 2-story building at the back of the property that had a "ramp" so I said okay. We found the room, which was actually below the parking lot level, but the ramp was not very close. Hubby went to check the room and couldn't open the door. We tried each key twice, and a young lady staying next door helped us try. No luck. Hubby hiked back up to the office, and was told we had been given the wrong "packet." He was given keys to a room farther down the building - again not too close to the down ramp. I actually managed to climb up and down the short set of steps (maybe 6?) that was closer to our room. There were several areas where the metal railing was very loose & wobbly and seemed like it could have given way if a lot of pressure was put on. The room was clean, the beds a little soft, and there were bunches of pillows. The toilet made a funny whining sound after flushing, but it stopped after awhile. There was a nice large screen TV. A couple of channels had picture but no sound...not sure what that was about. Hubby enjoyed the breakfast onsite. Last time we stayed they didn't offer breakfast, but gave us discount coupons for a restaurant across the street. There was lots and lots of plant debris all over the walkways and parking lot. The weather was kind of windy so I guess that's why. One suggestion to management - please look into replacing the Arizona flag flying out at the front of the property. The one we saw was in sad shape. Overall an okay stay, a good price, and a convenient location. It was close to where we needed to be for the purpose of our trip.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for sharing your recent experience with others. I do apologize that you were given keys that did not work for your room. I do show on your reservation that you booked a oversized room with 2 queen beds, but we do not carry that room time with ground floor. They are located in 1 building either down a ramp/stairs or up a ramp/stairs. To get a ground floor unit room one would have to book a room with 1 standard queen/king bed, suite or a room with 2 double beds. I appreciate your information on the items that need attention and I will have our staff look into them.

"Nice staff, clean rooms, family friendly "

5
03/07/2016

We had 5 small children with us and had a great time. The rooms were clean and breakfast was actually really good for what we expected!! The pool was also well maintained and they had a later check out. Besides that, the rooms were clean and we had a nice time in our very short pit stop.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for sharing your recent experience with others. We appreciate all the feedback.

"VERY CLEAN ROOMS!! NICE BEDDING & MATTRESS!"

5
30/06/2016

We could not believe how clean the rooms were at this Best Western property. The rooms are outdated in some ways (old appliances in kitchenette - but they're in such good shape it actually gives the room charm) but ours had a nice bed, flat screen tv, a nice leather chair with ottoman - and the biggest kicker for me....no dirty comforter! They used down (maybe synthetic) comforters that are wrapped in clean white sheets....the king bed had so many pillows and the mattress was great! Staff was super friendly in all encounters, pool was actually super clean too! I didn't even bring a suit because I though there was no way I'd swim in a motel pool, but this little pool was very clean. I don't eat much breakfast but the selection was diverse and the coffee was tasty. I haven't stayed anywhere else in Wickenburg, but this place has to be the best!

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback and are pleased to hear that you enjoyed your stay.

"cute quiet stay"

5
28/06/2016

It was a nice cute getaway clean and friendly staff. My husband and I were on a trip to take care of business but also used the time for a couples get away the rooms located across the street were quiet and we had a pleasant trip.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the tine to share your recent experience with others. We appreciate all feedback and were pleased to hear that you enjoyed your stay.

"We were scolded"

4
28/06/2016

Our group stayed there one evening and four of us met about the same time to grab a quick breakfast. We didn't expect much but were delighted to see eggs and bacon and biscuits and gravy. I was the first of our group to arrive. A young man, who was by himself, had already made a plate and was just starting his breakfast. Once, we all had a seat, we heard in a very loud voice in the breakfast counter area, "Alright! Who left the lid on the shaker open?!" We all looked at each other and thought someone was in trouble. Then, the lady (NOT named Pam) working the front desk emerged from behind the doorway, looked at our table, and proceeded to scold us for our actions. She said, "It had to be one of you". At this point we realized she wasn't yelling at a fellow employee for such a horrible offense. Indeed it was one of us. We didn't know what a shaker was...no one arrived after we did at that time. Then it dawned on us. "The dreaded shaker"! One of us forgot to close the lid/vertical cover on the rack that holds the main breakfast items. I didn't know it had a lid. I didn't notice that it was in the open position. I wasn't really paying attention. I walked up and it must've been opened by the fellow before I arrived to the egg/bacon/biscuits n gravy station. HE must've been the culprit! I suppose I should've been more aware...that the items in there should be kept warm for those who were to follow. I assume that the same happened for my three other tablemates. in fact, the hotel employee followed up her initial accusation with, "It'd be nice if others could have a nice warm breakfast too!" We were rather amused and surprised that we just got scolded - that we were about to put on notice/about to receive major demerits/about to be sent to our rooms...unfortunately, we just checked out. Needless to say, I felt it highly unprofessional to demean customers as she did. All she had to do was close it and give people the benefit of the doubt - that we didn't realize there was a lid. those plastic racks are clear and they do blend in very well. Sure, if I had noticed, I would've definitely closed it. My friends would've done so too. We didn't and we got caught. I didn't know that we did something so horrible. we are truly sorry. I don't want her actions to cast a bad light on the rest of the staff. Pam was wonderful and there was a gentleman who helped us too. I do hope that she doesn't treat people with such disdain and contempt. By the way, I would like to add that as I walked into the lobby, I greeted her with a "good morning! How are you?" She replied with a grumpy statement about how it was WAYYY to early or she's about the end of her shift and she's very tired. Need I say more?

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
I want to thank you for sharing your recent experience with us. We do appreciate all the feedback. I would also like to apologize for the way that the staff member on duty acted when you walked in, and for "scolding" you as she did. This was not in any way professionalism or how we want our employees to act or treat our guests. Thank you for informing us, and again I do apologize. I was pleased to hear that the others members tat you encountered were a positive experience.

"Clean Rooms, Friendly staff and good value"

5
27/06/2016

We only stayed one night on our way to Tucson and it was just perfect for our requirements. We didn't like the location of the room we were given but the friendly receptionist gave us another one which was fine. Good location and we got a good nights sleep. Breakfast was average but OK. We had a good steak at the nearby Rancho 7 restaurant which was very good.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. I was pleased to hear that the front desk clerk was able to get you into a room that you were more satisfied with.

"No Cookie-cutter hotel here!"

5
26/06/2016

After driving 12 hours, I pulled into an oasis! This old-school hotel, which was one of the original 13 properties which now form the huge chain know as Best Western is maintained in a like new condition. The owner, Karen, is welcoming, warm and helpful. The ranch atmosphere which defines this part of Arizona is carried into each room with photos of the local ranches, roping arenas and cowboys. It is delightful! Everything was spotless including the pool with it's fruit trees loaded with fruit. In a four day journey between Reno and Sugarland Texas, Best Western Rancho Grande in Wickenburg, Arizona was my most favorite stop. Thank you so much for being there all these years and maintaining your personality!

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for sharing your recent experience with others. We are pleased to hear that you enjoyed your stay. We appreciate all feedback. Have a great day!!

"Best hotel in town"

5
22/06/2016

This place is great. A good deal, great staff, and the rooms are the nicest in the area. The rooms are like new, and the hotel is right downtown for an easy walk to local restaurants and anything else in Wickenburg.

BWRANCHOGRANDE, General Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.

"An "oldie but a goodie""

4
12/06/2016

We have stayed at the Wickenburg B-W before, so it was a no-brainer to return. I appreciate a place with some history, and this is a nice throwback to decades past. It is well-maintained, the pool is smallish but nicely shaded for sitters, and breakfast was the best of some eight nights on the road. It's right downtown, so we walked out for dinner and found an excellent place for kids and adults alike.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate your feedback, and have a great day!

"We think they should rename it the Best Best Western Rancho Grande"

5
06/06/2016

Easy to find right off Highway 93, our stay started with a great big smile and "Welcome" from Pat. A very clean and well maintained property, that we found is celebrating 70 years and is one of the first 5 Best Westerns in the Country. Rooms are in a number of buildings, most likely added during the years they have been there. Lots of well lit safe parking areas, easy to get to rooms with stairs and ramps, excellent WiFi connectivity throughout the facility, and a spotless pool surrounded by tall palms and decorative fruit trees. We have stayed in a number of Best Westerns, and all seem to have similar decor. We noticed many exceptions such as the tile top registration counter, tile tables in the dining area ( which is huge and has many more hot and cold selections than any BW we have stayed at) very comfortable mattresses, better quality bedding, flat screen TV's and even better coffee in the rooms. Located within walking distance of many of Wickenburg's higher rated restaurants and shopping opportunities, a quiet location ( we did hear the train that came through town shortly after 0100 )... knowledgeable friendly staff and competitive rates. One of the best overall hotel experiences we have had in the last ten years or so causes us to call it the Best Best Western.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
We are pleased to hear that you were so happy with your stay. We appreciate all the feedback and hope to see you the next time you are through.

"old and in need of remodeling"

3
06/06/2016

the floor wasn't level, the bathroom had no shelving to place toiletries on. When we got to our room the light switches in the back area of the room (bathroom, hallway, closet) didn't work. The electrical switch needed to be reset and it took about 20 minutes for someone to trip it back on. Other then that the staff was very nice and professional. ""The breakfast wasn't the best but not bad for the price (free). The room was clean and the bed was very comfortable.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
I would like to apologize for not exceeding your expectations. We do have a few rooms that do not have a full counter top for the vanity area, but they do have wall shelving. We have a dozen different room types with different configurations and size. I would like to apologize that the breaker had to be reset and the frustration this caused.

"business"

4
03/06/2016

stay was great until breakfast. my friends asked for some muffins from breakfast bar , but were told me not ready open yet. even with everything out. I have had places let us get some things early before and was we had to meet police officers for help with our load, we couldn't wait. my friends said the desk was rude. shouldn't be such a big deal to let us pickup muffins before we leave.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
The breakfast room does not open until 6 a.m. during weekdays and 6:30 a.m. on the weekends . We do offer a BREAKFAST TO GO for those who need something earlier then the breakfast room opens. There is a sign posted for this at the front desk counter and the bags read to go are there as well. I do sincerely apologize that the person on duty didn't inform you of this. I will be bringing this to their attention today.

"Old, Tired and So are the Staff"

2
01/06/2016

There are very few choices for a good hotel/motel in Wickenburg and this one rates close to the top. The only reason for this is the other motels are so poor. In a normal town, this hotel would be rated toward the bottom of the range. The rooms have been built of a wide range of time and some are slightly better than others. I looked at a variety of rooms and all were tired and dark. My suggestion for a nice room would be to stay in Surprise and drive to Wickenburg for the day as it is only 30 minutes from many other hotels of much better quality and cost.

"A beautiful oasis in the desert"

5
30/05/2016

Wickenburg is a really nice and friendly town with several restaurants and saloons. It's a real slice of Arizona cowboy country, and the Best Western Rancho Grande is superb, it has a beautiful swimming pool, perfect in the desert heat, and the staff could not be more helpful. I met some folks who have been staying here twice a year for the last 18 years. Very reasonably priced and the breakfast is also very good. Well worth a stay.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others.

"Fantastic character in a friendly wee town"

5
30/05/2016

We loved the Rancho Grande. Big, spacious, comfy rooms. Friendly welcoming staff operating a wonderful complex fitting in perfectly with the character of Wickenburg. If, like us, your only passing through, we a throughly recommend Rancho Grande. Arrive in town early or leave late to give yourselves a few extra hours to explore Wickenburg. You'd be sling the visit short if you didn't hang out in town for longer than a night.

"Excellent service and value."

4
29/05/2016

We were unable to book at another hotel where we previously stayed and therefore were walk-in guests at the Best Western. We found the staff very accommodating and friendly. Rooms was very large and an excellent value. Hotel is obviously not new but it is centrally located and has been continually updated. Rooms were quiet. Breakfast was very good with a variety of offerings. We travel through Wickenburg at least once a year and would certainly stay here again.

"overnight stay en route on leisure trip"

4
29/05/2016

Hotel is easy to locate, central in town. Room was clean with comfortable bed, good TV and internet service, and a sliding door leading out to a nice little green lawn area with chairs right outside your room to sit on and enjoy the outdoors. Breakfast buffet variety was good; not just continental breakfast style. The eating area was clean and comfortable. The hotel had a nice pool area, although we didn't use it. The hotel staff was very helpful since we got in late on a Saturday night and needed to find someplace to get a light meal (not fast food). The night clerk was able to recommend a local restaurant that was open. We only stayed one night as we were en route to another location, but it would be fun to stay a couple of nights there and explore historic Wickenburg, as the hotel is right in central downtown. Typical of Best Western, it is not a luxury hotel but good solid value for your dollar.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
I am pleased to hear that you enjoyed your stay. We appreciate all feedback and have a great day!

"Hotel Stay"

5
26/05/2016

Motel had Friendly and helpful staff, pool was sparking clean and inviting. Breakfast was good. A good selection of items. Location of the hotel was good. You can walk the town without having to drive around being close to the motel.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback. Have a great day!.

"2wk Road trip on motorcycles "

5
13/05/2016

Very clean. Friendly. Very homey feeling cozy. Landscaping is very nice. This place is been kept up very well. We are so very pleased to have stayed here. We will be back many times more. To know the history of this place was amazing. The rooms smell nice and clean in the decoy was very attractive. Bury them to western style

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.

"Perfect place to stay !!"

5
08/05/2016

Upon arrival we were greeted by a very friendly gentleman that I am assuming was the owner. We chose an upstairs room that was more like a suite than a standard hotel room and it was very cozy. This hotel is perfectly located if your intention is to visit historic downtown Wickenburg. You basically walk left out of the hotel and do a large circle and end up at the hotel....doesn't get any better. Good restaurant recommendations were given also upon registering . One of the best breakfast buffets at a BW!

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others.

"Surprise"

5
06/05/2016

We started a last minute dash to Phoenix, trying to find an inexpensive hotel was out of the question. We rolled into The Best Western and if they had any rooms. It was $89 for 2 doubles, and extra $10 for queens. We took the queen room. It was hard to park by our room because it was so late. Our room was on a lower floor, and we opened the room it was unbelievable. It was bigger than my first house! The beds were comfy, full living area with western style furniture and a grand mission style chair. Kitchen and dining area. The only problem with the room was someone did a crappy job of painting it. The coffee cups were amazing, I was able to buy one at the front desk. The lady said most people just take them from the rooms and they charge them, lol. The breakfast was good, small seating area, but everyone was nice. I will defiantly stay again as it's only 1/2 hour from Phoenix. Wickenberg is a cool little town with plenty of places to explore.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. All of our rooms have beige walls and 1 accent wall behind the bed area to go with the décor in the rooms.

"Look, Ma! No Car!"

5
04/05/2016

Recently stayed at Best Western in Wickenburg, AZ. Hotel was very comfortable and employees were very thoughtful and accomodating. It was easy to park your car there and walk anywhere to the attractions in Wickenburg- Museum, Library, Antique shope, Restaurants.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback and are pleased to hear that you enjoyed your stay.

"Great place to stay in Wickenburg"

4
03/05/2016

Great location, room was clean, staff great, breakfast was good, outside areas could be cleaner, room was very clean, staff moved us to another room when we had noise problems with the first room, to close to rotary, truck noise was evident.

"very pleasant stay"

4
30/04/2016

very clean room, bed very comfortable, everyone very friendly & helpful. older hotel but very well kept up to date. stopped to visit Wickenburg & decided to spend the night & front desk clerk very helpful finding in the right room for us at a last minute notice. beds extremely comfortable.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.

"Always a pleasant stay"

5
25/04/2016

I always enjoy the stay, the staff is very pleasant and knowledgeable to the area. I always get a good nights rest and am ready to have there hot breakfast in the morning. Making reservations is easy and fast. Melody and her staff welcomes you with a smile and happy to see you.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for sharing your recent stay with others. We appreciate the feedback, and look forward to your next stay.

"Week long stay with dog"

5
22/04/2016

Nice large rooms- 2 queen size beds; separate toilet area from sink area both separate from the bedroom area; large screen tv; staff was great; grass covered dog area with pickup supplies; central location; breakfast excellent.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We were pleased to hear that you enjoyed your stay. We appreciate all feedback.

"everything you need is right here"

5
22/04/2016

right from checking in until we left everything was great they have paid attention to detail and it was super clean and nicely decorated, the pool was clean and Pat at the front desk was a wealth of information

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.

"Small rooms,Noisy, Good Breakfast"

3
18/04/2016

We were put in a room across the street in a building that felt like cheap apartments. They really packed in the rooms to make use of the space but it was cramped. It was uncomfortable to be sharing such a tight space with some strange strangers. Near main street and noisy. Staff was friendly, breakfast was good but I would thing twice before staying there again.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
I was disappointed to learn that you were not fully satisfied with your stay. Most of our guests do enjoy the patio section that you staid in and we get requests for it daily. as they enjoy the grassy patio area to sit out by and soak up some sun. Each of the rooms have been updated with the same renovations as the rest of the property. It is closer to the main street as you stated unlike some of our other rooms and I do apologize for any noise that disturbed your stay. Please know that we have almost 80 rooms at our hotel and a dozen different rooms types that range from a single full size bed to a full suite. We do hope that next time you are through you'll stop by so we can better accommodate you.

"Friendly, great breakfast, comfy beds!"

5
16/04/2016

We have been lucky enough to stay at the Rancho Grande twice this year! - with our family and also on business. Highly recommend this hotel. Office staff concentrates on the guest. The lobby area is like a great comfortable family room and relaxing place to meet and greet friends and clients.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate your feedback.

"Love it Out Wickenburg Way!"

5
13/04/2016

Classic setting, clean grounds and pool/jacuzzi extremely comfortable bed and pillows/top high quality linens quiet rooms, well decorated. basic but delicious breakfast great location, easy to find, close to downtown.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. I am pleased to hear that you enjoyed the amenities offered at our hotel. Our hotel does not have a Jacuzzi as you mentioned in your comments, but the pool Is quite refreshing.

"Easy walking to restaurants and the museum!"

4
12/04/2016

The hotel is clean and well maintained. The staff was very friendly, but seemed a bit short handed. Overall, an excellent value if you are staying the area of passing through. BTW - I highly recommend the museum. There are a lot of interesting historical facts.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for sharing your recent experience with others. We appreciate the feedback. Yes, the Desert Caballeros Museum is quite a attraction and must see!!

"Good place to break our journey"

4
10/04/2016

Nice welcome, clear instructions about location of room, ice machines etc. Room neat and tidy with examples of local art, also quiet and cool. We were very pleased to find a coffee making machine in our room so we could make ourselves drinks. An unexpected bonus was use if the outdoor pool, very welcome after a day driving and hiking around the deserts. We were surprised to find breakfast as part if the deal, thus wasn't quite so good but as it was available from 6.30 am great for us when we wanted to make an early departure.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for sharing your recent experience with others.

"Wickenburg Trip"

5
06/04/2016

This hotel is centrally located In Wickenburg so one can walk to anywhere in town. The staff is professional and friendly. The rooms are clean and nicely decorated. I have stayed here three times on trips to the area and would recommend it to anyone traveling to the area.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for sharing your recent experience with others. We appreciate your feedback.

"Best Western Rancho Grande, Wickenburg, ARIZONA"

4
05/04/2016

Once you get passed the front desk you realize that this hotel is really big. The room was fresh and modern. If you plan on spending a lot of time in the room the internet is slow and the TV selections are few!

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for sharing your recent experience with others. I apologize if the internet was slow during your stay. We do offer a variety of television channels here such as Fox News, ABC, CBS, HBO, ESPN, PBS, CNN, FOX, TNT, NBC, TBS, UPN, WB, TOON, USA, A&E, ESPN2, CNNHN, WEATHER, HISTORY, ESPN NEWS and a few others

"clean, comfortable and quiet"

5
04/04/2016

this is our hotel of choice when in Wickenburg, it's clean, comfortable and quiet. The location is unbeatable, right downtown yet still quiet. Tucked away int he corner of town, We always stay there! Breakfast if typical of a contiential one but still good! Beds are very comfortable and I am picky! Clean too, really clean!

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for sharing your recent experience with others. We appreciate all feedback and are pleased to hear that you enjoyed your stay so much!!!

"hotel stay"

4
04/04/2016

Very nice hotel for the money and would recommend to others. well located in middle of town and a lot to see within walking distance. very good restaurants near by and very quite area.the town is a very welcome community to all

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for sharing your recent experience with others. We appreciate all feedback.

"While visiting Wickenburg "

3
26/03/2016

We've stayed here before, while traveling to CA. We had no idea it was a tourist town. Now we make Wickenburg a yearly destination. The Best Western is the only comfortable lodging we'd recommend. There is a pool, patio setting, ice, vending. Love their comfortable beds. It's not the Hilton, but it is what you pay for. We live the fact we can leave our car parked at the room, and just walk 5 minutes into the awesome downtown;)

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
We are pleased to hear that you enjoyed your stay and wanted to share your recent experience with others.

"Best Western"

5
23/03/2016

Nice, clean Hotel. Close to most restaurants bars and major Highways. Staff responsive and polite. Pretty much everything you'd need for a short stay. Morning breakfast not gourmet but good. Parking right in front of your room.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others.

"Not so "Best" Western"

3
18/03/2016

Great location in Wickenburg, very centrally located to shops and restaurants. Staff was very friendly and accomodating considering that they were full to the rafters; But, this is an older property and needs some work. Our room, not necessarily all rooms, was substandard and a bit shabby. Probably won't be back. A ramp was required to access our room which was a Deluxe King..?? Very noisy in -wall A/C unit just didn't do the trick......ran all night.

BWRANCHOGRANDE, General Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. I researched you stay and show you staid in one of our lower level deluxe king units. These as well as all rooms have been renovated with new: draperies, valances, vanity counter tops, beddings, freshly painted, flat screen televisions and have Serta pillow top mattresses. The air conditioner unit will continuously run if the fan is set to the ON position.

"Kinda old, kinda new`"

4
14/03/2016

We like to stay here when we pass through Arizona. It is an older motel, but very well maintained. Excellent décor and staff. We prefer the "patio" rooms, usually a single bed in the older and quieter section. These rooms are more than adequate and are single story rooms. If you stay in the other parts of the motel, always specify upstairs.

BWRANCHOGRANDE, Public Relations Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all the feedback.

"A Great Western Place"

5
12/03/2016

We were pleasantly surprised when we stopped at this Western hotel. Our room had a nice comfy bed. There were patio doors overlooking the town. We had a cute little kitchen. The bathroom even had a phone! We were very comfortable here. My husband said he would have wanted to stay another night, but we had flight reservations. The front desk staff were very helpful. I would suggest staying here before traveling to the hectic airport at Phoenix! Really reasonable prices!

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback

"Quaint, it served my purpose."

4
10/03/2016

I stayed overnight because of a friends wedding, this was a close option for the wedding location. (The flying E Ranch) The hotel seemed to be right on the main tourist shop area, places in walking distance. I didn't really explore the town or stores/shops much as the wedding was the main event. For a small town, this hotel did it's best. It had an old feel like it used to be a motel and was trying to step up it's game. (Which I like, places with character are always a fun adventure and more interesting than cookie cutter new) The person at the front desk was very friendly, I experienced great customer service during my stay. When I entered the room (a King single) I was a bit worried, the bed looked as if two people were already laying on it ;) (a bit sunk in - so some concern about comfort) I ended up pleasantly surprised, while it was a softer bed, (but not as uncomfortably saggy as I had first feared) it was comfy. Since I like softer beds I slept very well. Lots of pillows and soft clean sheets too. The room was well equipped, there was a fridge, coffee maker, large tv. The bathroom was updated and very nice, it was oddly shaped with the sink in one spot, a sloping down of the floor into another room with the shower and toilet, so the old motel building was apparent in the odd set up, yet the upgrades did a good job with giving it a face lift. Overall, it was a good deal for the room price, I slept well, it was a clean room with a great shower and it's always a plus when a room comes with a fridge! I slept in so did not take advantage of the free breakfast. I just can't give it 5 stars because of the overall first impression of the room. New curtains, a new mattress, just a few things needed to finish the facelift to fully get 5 stars from me. However, with that said though: I would most definitely stay here again if I went back to Wickenburg.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to complete this survey letting other guests know how your stay was. We appreciate all feedback.

"Great place to stay."

4
10/03/2016

Very clean, great location, wonderful breakfast(lot's of different items to choose from), beds were comfy, price was fair. There were very many "Positive's" for this place, and they override the one "Negative", so we will stay here again if in this area. The one "Con": A crotchety older lady at the ck. in/out desk, that has quite a cranky attitude, not quite customer service minded. But if you can handle this, you will enjoy your time here.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate the feedback. I apologize if the clerk was not as friendly as she should have been. We strive to make every guests stay an enjoyable one, and I apologize that this aspect was not for you.

"What a classic old-time motel!"

5
08/03/2016

Our room was quiet and clean. It had nearby places to walk the dogs, and the staff was friendly and helpful. We needed to have a lamp repaired or replaced, and the maintenance crew was there instantly. How refreshing!!

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.

"Charm in the desert"

5
08/03/2016

Quiet charm nestled right on the main street. Sections of older buildings repurposed into a wonderful hotel creating a courtyard of calmness. The free hot breakfast is very well presented. We had fresh fruit bowl, scrambled eggs, bacon and orange juice. There were pancakes, muffins, bagels, cereal, toaster waffles, and more. Milk, iced water, coffee, tea, apple and orange juice were also available.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We are pleased to hear that you enjoyed your stay and the breakfast. Look forward to seeing you next time you are through Wickenburg!

"Western charm"

5
07/03/2016

this western feel from the desk clerk attire to the décor in the room, was charming, great location to restaurants everything very clean and comfortable. Hot breakfast was good with lots of variety. Enjoyed our stay.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback. I was pleased to hear that you enjoyed your stay, the room, décor, location and everything in between.

"Very friendly place"

4
07/03/2016

This was a very friendly hotel experience and the staff was very accommodating. The room was clean and it was a little dated. The bedroom was not very big with a king size bed. The bed and pillows were very comfortable. Reminded me of the 1950's southwestern era. Overall very comfortable, just a little small.

"Fifth Time"

4
04/03/2016

I have stayed at this motel five times now and have always had a pleasant experience. The room is always clean and I have had a very comfortable bed to sleep in. The staff are friendly and helpful. Easy walk to the local dinning establishments and shops. The hotel has a history that goes back in time. Great community.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for sharing your recent experience with others. We appreciate all feedback.

"Beautiful inside and out"

5
03/03/2016

Rooms were nicely set up, clean, and best of all the beds and bedding were over the top comfortable, would absolutely stay there again. The continental breakfast set up was one of the the best I have seen, and the coffee was fantastic!! Highly recommended !!

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.

"Rude staff"

1
28/02/2016

I love best western every time I stay there. I am cycling across the country and I booked a room there yesterday last minute. The man at the réception was so friendly and very professional. The room was as always clean and tidy. But I was sick over night and woke up late. I got to the breakfast room hoping it was still going on but I did not make it to the deadline. This woman from the front desk jumped on me and literally yelled at me because I stepped up into the breakfast room. Nobody ever yelled at me this way since my mother 30 years ago. Maybe this woman should take relaxing pills or change her job. I scored 1 star just for her and not for best western.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
I would like to sincerely apologize for the way this was handled. I can assure you this will not happen again. We have spoken with the attending clerk who was working the morning shift.

"Nice Hotel"

5
24/02/2016

The property is well cared for and a pretty setting. The room was clean, nicely decorated and comfortable. The full breakfast was good and plentiful. The hotel is well located and with-in walking distance of the interesting downtown area.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for sharing your recent experience with others. We appreciate the feedback.

"Nice Folks and Great Digs"

5
17/02/2016

Perfect place for a country boy to stay on business. Great location, clean and nicely decorated with everything you need within a block's walk. If you like being treated like a local, you'll like this place and Wickenburg.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all the feedback.

"Pleasant and Comfortable in the Heart of Wickenburg"

4
16/02/2016

The motel is over 70 years old but is well maintained and upgraded with modern amenities. The rooms are a bit small and dark, but very comfortable. It is within walking distance of the restaurants and the the excellent Cabelleros Museum in the old downtown. The Wifi works well and a good hot breakfast is included in the price. The staff was very pleasant and accommodating. It is a real value and we enjoyed our stay there.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
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"BW Rancho Grande"

5
12/02/2016

Obvious the motel had a complete renovation. Great job! Staff well trained and professional. Room was clean and nice. Service personnel were busy tending to issues brought to their attention. Within walking distance of a large choice of restaurants and local shopping. Great experience. I will be back!

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
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"Our second satisfactory stay"

5
11/02/2016

Very comfortable stay in a large clean room. Linens and towels unstained and in good repair. Bed and pillows comfortable. Huge bathroom. Nice balcony with chairs. Would definitely recommend to my best friend.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.

"Feb.trip"

5
09/02/2016

We stopped here in Wickenberg on our way to Phoenix. We had a nice room and especially enjoyed the breakfast. It had everything you could want to start off the day. We always appreciate having protein options: eggs, bacon and yogurt! We will definitely add this motel to our list of places to stay!

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
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"Guest stay"

4
01/02/2016

I've always stayed in this hotel and enjoy the friendly staff and also the close proximity to shops and restaurants. You can walk to go shopping and have something to eat. The rooms are clean and the staff if always very helpful if you need something.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback. Have a great day!

"Rancho Grande Wickenberg, AZ"

5
27/01/2016

Wonderful "old time" service and charm. Great hotel to stay at. Very nice decor, wonderful beds, very nice staff. I would always stay here whenever I travel to Wickenburg and/or surrounding areas. Love this hotel!

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for sharing your stay with others. We appreciate all feedback

"Rancho is the best!"

5
25/01/2016

The Staff here was great! Food fresh! Rooms excellent! Outside decor is condusive to the local area. Parking a little rough with larger vehicles in lot. But still a pleasure. When we are in the area it's our go too hotel!

BWRANCHOGRANDE, Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.

"Planned for one night - stayed for five"

5
25/01/2016

This is a great little hotel in a neat town - the hotel is centrally located downtown so is easy to walk to restaurants, museums and parks. We were just planning on "passing through" town but stayed five nights - the hotel staff were wonderful in accommodating us (we travel with a dog). We ended up staying in a room for 3 nights and a suite for 2 nights - both had great décor, and were comfortable.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback and nice to hear you staid longer then planned.

"Convenient Location, Pleasant Staff"

4
22/01/2016

Just off the highway as you come through town. Nice clean room, within short walking distance of the Desert Caballeros Western Museum, gas station, and several restaurants. The staff is friendly and knowledgeable about the area.

BWRANCHOGRANDE, Manager at BEST WESTERN Rancho Grande, responded to this review
We are pleased that you enjoyed your stay. We appreciate all feedback.

"Thin walls"

3
21/01/2016

Stopped here on way to Prescott. It looked like it was an older motel that was recently remodeled. The clerk was very nice. We had a nice looking covered porch area with a bench. The room to the door stuck and had to be shoved open and closed. The room was moderately decorated and was clean. The toilet lid was loose as well as one of the faucets. Biggest complaint was the thin walls. We could hear people on both sides of us when they coughed or talked. Luckily the chatter stopped about 11 and there were no parties. Someone started up their Diesel truck at 5 am and let in run for 45 minutes before leaving and we had to listen to that clickety clack the whole time, then couldn't get back to sleep. It really looked like they were trying to spruce up the place but until they fix the noise level coming through the walls, we won't be back.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
I apologize that you were not satisfied with your stay. I also apologize that other guests disturbed your stay. We appreciate all feedback and thank you for letting us know.

"Best Western Rancho Grande--AWESOME!!!!"

5
18/01/2016

Wonderful place. Courteous staff greeted us upon check-in like they always do. The room was clean and spacious. Extremely comfortable bed. We will continue to stay at this hotel when we are in the area!!! Highly recommend staying here as it presents a very clean, safe and homey environment. Staff is always courteous, friendly and extremely helpful.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.

"Disappointing!"

3
16/01/2016

We stayed here on our way to Las Vegas. We used some of our points and reserved a King Suite. The room was spacious and included a small kitchenette. The front desk staff, Melody and Bruce were very friendly and helpful. The breakfast the next morning was adequate, but nothing to brag about. There were egg patties (possibly powdered eggs made into the patties) bacon, dry cereals, muffins, Danish pastry, OJ and apple juice, yogurt, bagels and cream cheese, fruit, coffee and tea. A week later, on our way back home we decided to stay here again. This time we were paying for our room and asked for a regular Queen. We were assigned to a building that was on a side street away from the main part of the motel. We felt isolated and also a bit unsafe. The bed in this room was horribly uncomfortable. But the worst part was that there was no HOT water. We tried to shower that night, and although we ran the water for a long period of time, it remained barely warm. We did not report it and thought we would just take our showers in the morning. In the morning we had the same problem. Still there was no HOT water. We reported it to Pat at the front desk and were told that they would send a plumber to our room. Since we were getting ready to leave we saw no need to send a plumber for us, but they should take care of it for the next customer. We were also told, by Pat, that we probably did not run it long enough. When I said we had, Pat then told me that there were five other units around us and they had probably used up all the hot water. What a way to run a business. If you decide to stay at the Best Western Rancho Grande, don't let them put you in a room across the side street. And it might be a good idea to check the water before you are disappointed.

BWRANCHOGRANDE, General Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. I was disappointed to learn that you were not satisfied with your stay. I am unable to pull up your stay as I don't have all of your information (name, etc.) but yes most our standard single queen and king bedded rooms are across the street in our patio section. All of our beds are the same, Serta pillow top mattresses so I am unsure as to why the 2nd room on your trip back was not comfortable, but I apologize that it wasn't. I also do not know why the clerk would state that the others rooms in the building used up all the hot water as there is plenty for all rooms to be able to take a shower/bath. I will discuss this with her when she arrives for her shift today. I do know that since our nights are getting down to the low 30's and 20's there are times when the water needs to run for 5 to 10 minutes before it will be warm as the pipes and water are very cold from the weather. I again sincerely apologize for the less than satisfying stay that you received.

"needs modernising"

2
11/01/2016

I'm a UK traveller. This was not what I was expecting. I thought it was a "hotel" but it was a motel!!! The rooms are little chalet which are spread out over the grounds. I paid for the top room, but was very disappointed when I got there. I was travelling on my own and definitely didn't feel very safe here. Anyone can come into the grounds and my room was accessible from an open road with houses just across from my front door. The place over all was very much in need of modernisation. It was like a time warp. However the staff who are on reception are very friendly and helpful, so thats what makes this place feel anyway welcoming. Breakfast is buffet style and its ok. There is a choice of cereal, breads, juices, and there was some hot food which looked like some type of egg along with bacon - i didn't try this. Overall the accommodation in this area is not of a vey high standard, but saying that it is basic, clean and the staff are welcoming and helpful.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
I was disappointed to learn that you were not satisfied with your stay. Our hotel is a hotel not a motel, as a motel only have 1 story and we have both throughout our property. We do have a larger property right in downtown so we have several buildings to chose from. We are not an interior entry way hotel as we have all exterior entrances to our rooms. The area that you staid in overlooks the daycare and elementary school. Our hotel as well as the town has a western theme to go with the history of Wickenburg. We have renovated our rooms with, but keep to the theme of the town to give it a more home style/western feel.

"Take your own pillows"

3
11/01/2016

Though the room was clean and quite our only complaint was the pillows. We wound up using our flannel jackets for pillows as the four provided were like sleeping on over stuffed bags of pebbles. The location of the hotel is great, it's withing walking distance to pretty much everything. The housekeeping staff did a great job, we didn't do the provided breakfast so no comment on that. Parking was good..

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for completing the survey regarding your recent stay at our property. As mentioned before I was disappointed to learn that you were not satisfied with your stay. We did send our engineering staff to the room that you staid in to look at the pillows. The pillows that are on the bed as well as all of our beds are BEST WESTERN standard and we are required to have. We have 2 types Dream maker (a more squishy/soft feel) and Comforel ( a firmer feel). There are 5 pillows on a king bed, 3 queen pillows and 2 king pillows all of which I did have our staff check as soon as we received this and all are up to code and meet the requirements. I do apologize that you were not satisfied with them, but they are up to BEST WESTERN standards.

"Always a pleasure"

5
09/01/2016

We've stayed here many times, never disappoints. The front desk associates are friendly, and the rooms well appointed and clean. We find the location to be very convenient, within walking distance to shopping, dining, and the great museum.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.

"Hometown comfort and service in Wickenburg"

5
08/01/2016

Had a great room that was warm and quiet in a rainy day and night in Wickenburg. Not our first stay in this BW location, and the service and quality were the same as we have come to expect at this very welcoming motel in a small western town. Great place to ssnuggle down and relax in. We will be back.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you again for sharing your recent stay with others.

"Once again a very pleasant stay"

5
08/01/2016

We once again stayed at the BW Rancho Grande while working on our property in Wickenburg. Outstanding, as always. Staff were available and courteous. Room was well equipped, comfortable and all in good condition. All in all a very pleasant place to stay on a rainy evening.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback we get.

"Perfectly.."

4
03/01/2016

..located. Ran into this hotel by pure luck. Right off the highway. Large clean rooms. Very comfy beds with real down duvets. Right on the main street close to restaurants, pubs and other attractions, such as shops... Service was efficient and friendly

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate the feedback and have a great day!!!

"Heading Home"

4
27/12/2015

We were heading back to Las Vegas and needed a place to sleep and recharge. The Best Western gave us a comfortable nights rest. Free breakfast hit the spot. While not the newest location in town the service and charm made up for age. Strong wifi and real coffee mugs in the room. I would definitely stay again.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for sharing your recent stay with others. We appreciate all feedback.

"I was already suggesting this hotel to people on the plane back."

5
06/12/2015

Fantastic- comfortable, quiet, clean, charming buildings, and lovely service. I was already suggesting this hotel to people on the plane back. We are considering returning to this area, in part due to this hotel- we already know we don't have to worry about what to expect.

"Exceeded my expectations!!"

5
03/12/2015

The hotel's location is perfect. Walking distance to historic downtown. Lots of antique shops full of wonderful things. The room was very spacious. Beds are very comfortable. I loved the fact that they have two levels but no stairs, only ramps. Room was very clean. The hotel grounds we very well kept and very clean. The service was excellent. They also offer hot breakfast with more than just waffles.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We actually do offer stairs as well. Ramps are on one end of the building and ramps on the other. There are 2 buildings that are stairs only.

"Average hotel for a stay in WIckenburg"

3
29/11/2015

I'm a BW rewards member, so I stay almost exclusively at BW hotels, and I would say that overall the hotel was about an average Best Western. Wickenburg is a pretty small town and the hotel is conveniently located at the south edge of town along the "strip." The décor outside is nice (standard Arizona décor). The rooms were okay - not super dirty but not pristine. The towels were a little worn, but clean. My issue with the room is that the layout wasn't great; there was a small desk, but the lamps have no outlets and the only outlet near the desk was two-prong, so we had to rearrange all the furniture in order to be able to use a laptop at the desk. My main complaint was the breakfast - there was so little effort put into it that we ended up walking down the street to eat at a café on our second day. Standard cereal/yogurt, but a very small fruit selection and everything warm (eggs, pancakes, bacon) had been microwaved from frozen. There was no waffle maker, and they had refrigerated (from frozen) waffles that were really no good. It's a decent price, so I would stay again, but not plan on breakfast in the hotel.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
I was disappointed to learn that you were not fully satisfied with your stay. We do follow BEST WESTERN guidelines when it comes to our breakfast. All of our desks have a outlet box attached to them that has 3 prong holes. I will send our staff to look at the room and replace that box if it is no longer there as it sounds like it is not, and I do apologize for this.

"Nice Southwest Stay"

5
19/11/2015

Great hotel just off State Road 93. Nicely decorated in great southwest tradition. The breakfast is good, with a full line of items to choose from. The staff was excellent, professional and friendly. I will stay here again, when I pass through the area.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.

"great room"

5
16/11/2015

we have stayed at this property three other times and are always pleased the patio rooms are great! They have a great breakfast and the room is conviently located for our visit, the staff is always friendly

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
We would like to thank you for taking the time to share your recent experience with others. We appreciate all feedback.

"another great experience"

5
16/11/2015

stayed at this property before and always have a good experience we were lucky enough to get one of the patio rooms and it was as good as we remember the staff is very friendly and the property is kept in excellent condition you always see the staff cleaning or repairing the place. the breakfast is great and a nice addition to our stay it is kept full and very clean. look forward to our next stay.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you again for taking the time to share your recent experience with others. We appreciate all feedback. We look forward to your next stay.

"Convenient and Clean"

4
15/11/2015

We stayed here last year when attending the Bluegrass Festival and tried it again. This year we had a king bed , room 220, and it is quite large with a chair and ottoman, refrigerator and microwave. Last year we had two doubles which was much smaller. The owners are very friendly and lots of choices for hot or cold breakfast. Will stay here again next year. East to walk to lots of restaurants.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for sharing your recent experience with others. We appreciate all feedback. We look forward to your next stay, and we are pleased to here that you enjoyed your stay and the Bluegrass Festival.

"Preferred Hotel"

4
10/11/2015

Wanted a kitchen and more space. Got a full size fridge, a stove, microwave. the works. Great for a three day stay. Market very close. The market had a Wells Fargo ATM inside. Was open early and late when I wanted it. The king size bed was very comfortable, In an good size room. Only down I can think of was the shower head could not down enough. an minor thing for sure..

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.

"Nothing's wicked at Wickenburg"

5
08/11/2015

Great location and service. Really friendly staff. Not much more, since I only stayed for a brief night getting ready to go to take part in the Heart of Arizona brevet hosted by the Bullshifters. It was great 200k ride through some of the most beautiful part of the state, starting and finishing Congress, AZ.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for sharing your recent experience with others. We appreciate all feedback

"Dog Friendly Wickenburg Delight"

5
05/11/2015

Driving from a class in Los Angeles, CA to Sedona this past week I decided to take a route through smaller highways. Entering Wickenburg from the west, we first stopped at the dog park where my dog had a HUGE space to run as well as friendly canines to cavort with. Then I was overtaken with the town itself and decided to practice leash walking on the lovely sidewalks. After purchasing some lovely pottery, it was getting late and The Best Western was highly recommended. I was doubtful this hotel chain accepted dogs, but I was mistaken. Pat, the friendly, efficient receptionist, handed me a gift wrapped sheet to lay on the bed complete with a dog biscuit and a cute note (I won't ruin the surprise by telling you what it says!). Not only was the room a great price, but as comfortable and clean as any very nice hotel, though it was on the small side. Great bed with lots of pillows, table with two chairs, fast internet, and shower (hidden behind bathroom door) with nice towels. Breakfast had lots of protein and non-gluten options for me, too.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for sharing your recent experience with others. We appreciate all feedback.

"Very clean and very accessible"

5
03/11/2015

The first thing to strike me was the rooms was very small, but what am I going to do in a hotel room all day in ARIZONA. All I need is place to wash & sleep. Everything else is outdoors. The BEST part was that the rooms are VERY clean. The hotel offer a great hot breakfast and is very accessible to all roads. VERY good rate too!!

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
We do have a dozen different room types that range from a full size (smaller) room to a large king suite depending on what each guest needs and would like. Thank you for sharing your recent experience with others. We appreciate all feedback

"Pleasant but cramped"

3
25/10/2015

Sincerely friendly person for the check in. Easy to find right at the start of the strip with restaurants and shops. Parking is right in front of the rooms. Room was clean, and i liked the sanitary TV remote control. I was ok with a double bed, but seems like they tried to pack to much into the small room. The bathroom was a curious experience of contortionism to get in and actually close the door. When i did mention the bathroom size during check out, the nice woman said something to the effect of, "It's fine for people that just stop by for the night." Maybe this doesn't match what i expect from Best Western hotels? The complimentary breakfast is nice, though the sponge egg patties were a bit of a stretch to be considered edible. WiFi worked fine. Lots of nice pillows and comfy bed.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We do have a dozen different room types that are all different sizes that range from a smaller full size single bed to a deluxe king suite depending on what is preferred by each guest.

"Nice Stopover."

4
24/10/2015

I have stayed at this Best Western three times and have always had a good experience. The beds are comfortable. The rooms have been very clean and the staff have always been great. The hotel is within walking distance of many restaurants and is located in Old Town Wickenburg. Great place to just walk around and see the sites.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for sharing your recent experience with others.

"Good room for driving through town"

3
24/10/2015

Good room for an overnight stay while driving through town. Single level Motel. Car park in front of the room. Bed, a bit hard. Shower stall, no bath tub. No flat screen TV. Outdoor pool. Breakfast, simple continental breakfast.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for sharing your recent experience with others. We appreciate all feedback. All of our rooms do have Serta pillow top mattresses which are very comfortable. Every room on the property has a flat screen television that ranges from a 32 inch to a 42 inch screen. We do have about a dozen rooms that are shower stall only and the rest are shower/tub.

"Nice accommodations with a very helpful staff."

4
23/10/2015

The Staff was very knowledgeable about This old western style Town. They have very good advice on the must see in Wickenburg. The location is in walking distance from most of Wickenburgs attractive fun activities.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for sharing you recent experience with others.

"Best Place to Stay"

5
21/10/2015

Bruce was such a great host! He got checked in quickly and told us of the best restaurants in town and close by. Our room was a nice big size, clean, and the beds were comfy. We weren't able to take advantage of the pool but it looked clean. The free breakfast was yummy as well.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.

"Great place to stay"

5
18/10/2015

This is the perfect place to stay if attending a workshop at the Meadows. Supportive, quiet and comfortable! The bed was good, not great and I am spoiled at home. Very clean, friendly and safe. Pleasant Pool with a great location for restaurants and shopping. Have stayed here before and will return!

"Amazing stop"

5
13/10/2015

I have always wanted to stop in wickenburg and this trip we did. A complete treasure. The best western went above and beyond to make our stay exceptional. Loved the decor, the quiet rooms, amazing bed and location close to antique shops. The best stay we have had.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for sharing your recent stay with others. We appreciate all feedback and are pleased that you were satisfied with your stay.

"Trip back home "

4
12/10/2015

I needed a place to stay for the night while returning home from a family visit. The Best Western in Wickenburg suited my travel needs. The front desk staff was courteous and helpful. My room was very pleasant and comfortable. Room was clean and well cared for. I will stay there again.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. We appreciate all feedback.

"A blast from the past"

4
12/10/2015

A roadside motel in the center of Wickenberg. Easy for an overnight stay en route from OC to Prescott. I drove up to a parking spot just a few feet from my room. There is free breakfast at the hotel, but why not step onto the Main Street and have a cuppa with the bikers passing through.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for sharing your recent experience with others. We appreciate all the feedback.

"Been here a few times"

5
05/10/2015

Great older,character hotel,celebrating 65 years! The rooms are very nice,with western blankets and photos.The front desk staff was really helpful,we were leaving at 5am the next day and never got the breakfast....She made us up a paper bag with fruit and muffins ready at the desk the next morning! If you have Cricket phone service or verizon, Wickenburg seems to be in a dead zone.....Phone will not work,but 15 minutes out of town it turns back on!!!

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for sharing your recent experience with others. We appreciate all feedback.

"Good for Pets"

3
01/10/2015

The people here are very helpful. The breakfast is marginal, and the rooms are not extremely clean. It is a pet friendly facility which was why we staid there. If it wasn't for our cat, we probably would have stayed elsewhere

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
We appreciate all feedback. Thank you.

"Knew nothing about Wickenburg, AZ."

4
26/09/2015

We were searching for a town halfway between Orange County, CA. and Sedona, AZ. to spend the night. We like BW cancellation rules. RG clean, friendly, good bacon, odd eggs, launddry near dinner resto.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for sharing your recent experience with others. We appreciate all feedback.

"Tired Hotel"

2
26/09/2015

Seriously needs up dating, especially bathrooms. Hot tub broken for months, NO Wi-Fi available during our stay. Door to room swollen so had to kick it to get in........Only good side to this hotel is its location close to the main street.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for sharing your recent experience with others. Our hot tub is not broken it is actually a brand new hot tub, but Maricopa County changed its laws on what type of hot tub a hotel can use and we no longer have a permit for this type of hot tub.

"Decent, but older facility with quirks"

3
24/09/2015

Most importantly, the room was clean and quiet. We didn't stay in the main building, but in a detached one. It was clearly an old building that had been given a facelift. The age showed mainly in the room layout and the plumbing. The sleeping area was very small, and access to the closet was awkwardly done through the bathroom. Water pressure varied, and it was hard to adjust the water temperature to be comfortable. The air conditioner allowed a pretty wide range of temperatures. WiFi speed was only so-so. Breakfast was decent, perfectly good, but we decide to go to a local restaurant on our second day for a better meal. Overall, I would have no problem with staying here again, but it would be my last choice among the three places where I've stayed in Wickenburg so far, the others being the Quality Inn and the Super 8.

BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for the feedback we appreciate the feedback.