Best Western North Side Inn

I stayed at the Best Western North Side Inn in Room 139 while in Wichita Falls for work. During my stay, I found a roach in my room and photographed it. I went to the front desk, showed the employee the picture, and asked for something very basic: please sweep and mop the room and change the linens. The employee apologized and told me someone would come back and clean it. I left for work believing it would be handled. When I returned after work, the cleaning had not been done. The same roach was still lying on the floor where I had left it. I went back to the front desk and raised the issue again. I spoke with the person who had originally checked me in, who appeared to have some level of authority at the property. Instead of immediately addressing a cleaning request that I had already made and had already been told would be handled, I was initially told they would sweep and mop in the morning. That was unacceptable. I had already reported the problem, showed them photographic evidence, specifically requested cleaning, was told it would be taken care of, went to work, and returned to find the same roach still there. I had to reiterate all of this before I was again told something would be done. Housekeeping throughout the stay was inconsistent. The bed was not always properly made, the bathroom did not appear thoroughly cleaned, and the overall condition of the room made me question the property's housekeeping standards. The exterior and common areas also appeared dirty and poorly maintained. Basic exterior cleaning and pressure washing would make a noticeable difference. My experience with the staff was mixed. Some interactions were better than others, but generally there was very little greeting or acknowledgment. More importantly, I should not have had to repeatedly push the front desk to address such a basic cleanliness problem after it had already been reported. I eventually escalated the matter to Best Western Customer Care. They opened a Customer Relations case and credited 5,000 Best Western Rewards points to my account. I appreciate that corporate documented the complaint and provided compensation, but compensation after the fact does not change what happened at the property. Hence the title: WIG ON PIG. You can put a recognized brand name on the sign and provide points after a complaint, but none of that substitutes for maintaining the property and properly cleaning guest rooms. Based on my experience, I would not recommend this hotel.

Hotel is an old building that was given a fresh paint job. My room smelled moldy,was dirty and dusty ( floor had trash window sill, rug dingy, dirty looking. A/C unit leaked water onto rug which was completely soaked in the area around the bed, probably the source of the smell. ls in bad part of the city.

Traveling and stopped here for the night. The hotel looks nice. However, the walls are very thin. I could hear every time the person next door got a text, used the hair dryer, sneeze , slam the door ,, or cough. The room had a musty smell and the bed squeaked when I lay down or rolled over. I will say the front desk was polite and helpful. Breakfast is basic but you can get full. The toilet seat was loose and needed tightened. The hotel was in a good location for travelers. I would choose another hotel.

Avoid this place at all costs! Tiny short toilets about mid calf high on my 6'2” frame. Breakfast was NASTY! No other word for it. Staff was mediocre at best.

Stayed at the Best Western (Northside) last night. Stayed there to save some money before we get to our main destination. The bed was certainly comfortable but the room could have used a better cleaning. There were webs above the bed on the ceiling. Some fixtures were very dusty ( hadn't been dusted in a very long time. It was a pet friendly room. Aside from the cleaning their Semi & RV parking was not the best. The parking area (no concrete) had large standing puddles of water. We parked in an area where both of us could get out. In the room, we received a call from the front desk stating we were parked in a “No Parking” area. I let him know that there were limited places to park due to large areas of standing water. He the stated that we could park on the street - REALLY! The street was very narrow. Anyway, will not stay there again.

Stayed here last minute because our airbnb had an issue and they accepted dogs. Overall the room was very clean, the staff was friendly and the breakfast was consistently good every morning. The bed linens seemed new but the bath linens were quite old and one even had a hole in it. They do accept dogs but there isn't a great place for the dogs to walk with grass. There is a covered area on one side with tables for the truckers to hang out in. The door at the end of the building was an alarmed door only bs a key card door which was strange. The hotel is in kind of a bad area where there are other lower cost hotels. My nephew saw a homeless person shoot up in the parking lot across the street at the Whataburger. The hallways always had what looked like fibers in the floors - I think they cut up old towels to use for cleaning and the fibers from that littered the floors and I never saw anyone vacuum it up. Again for the price this was a decent stay.

The hotel was filthy. The sheets were full of hair, the cover blanket on one bed had yellow stains. The comforter on the other had what looked like old blood stains. The toilet seat was broken and also stained. I went to the desk to request new sheets, honestly I'd rather just know they were clean than switch rooms and start again. When I asked the front desk attendant just shrugged and got the sheets, no apology, offer to fix anything, etc. I asked quietly because I thought it would be embarrassing to a hotel employee to know how bad it was. I guess not? Even the mattress cover was stained and had dead bugs under it. The shower was dirty too. The hallway reeked of weed and you could hear everything from every room. The stairways were full of dead bugs. Even the walls in the room and bathrooms were stained, and the chair was useless with a broken leg.

Perty good stay room could be keep up a little better

Checked in late, desk personnel was terrible. Sitting behind desk with a coat and hood on his head. Hotel smelled like pot. Room was decent but run down.

The staff at the desk were verykind. But other then that I will never stay there again. The first room smelled so bad we couldn't even walk in the room. It smelled like Marijuana. The second room did not have a odor but the bathroom was gross, it had black hair all over the bathtub the bath mat was full of black stuff. The towels were torn the shower curtain was stained. The bed was clean. The air conditioner made a loud noise every time it kicked on.

Consistently clean. Good value for the money.

The whole experience was wholesome from checkin to check out and the breakfast was actually good

Arrived and checked in to our room around 7 pm and was referred to a nearby restaurant for dinner, which was a good call. We arrived back at our room around 8:30 pm and went to bed, as we had spent the whole day in traffic and were worn out. Right at midnight the power went off in the whole building - no lights, no heat, no phone. I went down to the lobby desk and there was no staff present, but there were, what looked like "homeless" people bundled up in the lobby area with all their bags of belongings with them. I went back to our room and we bundled up and made it through the night. The power was still off when we got up at 7 am. We were planning on having breakfast in the lobby before leaving, but that was not available either. We went ahead and checked out at 8 am instead of 9 am like we had planned. No apologies, no offer of partial credit for all the inconveniences we suffered. I asked about partial compensation and the clerk would only reply he would talk to the manager and see what he would do. Of course, we never heard from the manager and the full price was charged on my card. The power was still off when we left.

This is a newly remodeled best Western, which doesn't look like much from the outside, but is clean and it comfortable on the inside. The rooms are not large, but include both a microwave and a refrigerator. The bathroom was exceptionally clean and the towels plush. The bed was exceedingly comfortable and provided a good night sleep. The only downside is that the temperature is regulated by window units, which can create unwanted noise during the night. That said, however, at least you can regulate the temperature to your liking. I have to make a comment about the incredible cleanliness and set up of the shared breakfast, which is complementary. Whoever is responsible for keeping this room and maintaining the cleanliness should be a role model for all best westerns. Excellent job. I highly recommend this establishment

One star at best. This is a refurbished Super 8. They put lipstick on a pig. Outside looks nice, lobby looks nice, but that would be the end of the ‘nice'. First room they gave us had such a strong chemical smell that we walked in and right back out. I have never done that in my life. The second room smelled old, musty, cigarette smoke. Bathroom smelled like urine. The sheets had obvious stains on them. The bathroom door wouldn't close. The room was so humid everything you touched felt damp. Gross! To top it off, had a bug crawling on me in the breakfast room. Buyer beware.

Staff were extremely nice and accommodating. Other than the elevator being broke and that they only had 2nd level availability, their upfront approach was fair and professional. That's why I chose to stay.

Elevator out of order and we were on 2nd floor. Room and halls smelled very musty. Hair dryer smoked. Breakfast area was grubby.

The staff were friendly, our accommodations were clean and we had everything we needed. Breakfast was good as any free breakfasts go. The work up room needs some repairs. Stationery bike had wires falling out of it. I would go back to this hotel.

Good night sleep, good breakfast. Not the best area but I felt safe. Get Gas in the morning. Easy checking easy check out.I don't get any better than that. Homeless population that lives under highway bridge. Use to it. I poor people are turning into zombies.

Pulled in to get a night's rest during a 2 week trip out west - everything was great and our room was - Comfortable, clean, quiet. Our room was supplied with all of the typical BW sample bath and body products. Very affordable. Great parking. Great breakfast.

We booked while driving to Wichitaw - should have booked direct with the hotel and could have saved some more. It was clean enough and stocked with the usuals. We walked across the street to Whattaburger for supper which was convenient. The desk clerks were fast with check in & out. It was easy to find and the neighborhood was fine. Lots of parking beside the hotel for big trucks or budget moving vans.

very impressed with this hotel, it was updated, clean and friendly staff. I will stay here again when in Wichita Falls. the breakfast was busy as the options for breakfast were huge, i love the Belgian waffle machines. the room was clean and updated, comfy bed.

Watch your bill! If you do not put the right number of people, seems this location will charge you extra fees. I was switching between a few sites and the price online was the same for 1,2 or 4 people for a room. When switching back and forth, the option got changed to 1. I booked here instead of marriot because it was 20$ cheaper. Not as nice a hotel, but it was 20$ cheaper. Once I arrived, they changed my booking because I didnt have the right people and was charged around 35$ more. Never have this occur at a Marriott. I know I should always stick with Marriotts...... sometimes I guess we all have to learn the hard way.