At the junction of Routes 62 and 140, this laid-back Best Western Lake Highway White City/Medford hotel is just three miles from the TouVelle State Recreation Site and six miles from the Crater Rock Museum. Newly renovated rooms feature complimentary Wi-Fi and 49-inch flat screen TVs, as well as mini-fridges, microwaves and coffee makers. Bright 2-bedroom suites have living rooms, two 49-inch flat screen televisions and a wet-bar. We offer free 24 hour onsite guest parking, a daily complimentary full hot breakfast and have an indoor pool, hot tub and a fitness center.
We experienced a bit of a mix up at registration: our suite wasn't ready, despite a pre-registered 4 pm - 6pm arrival. Desk clerk was apologetic for a 20-30 minute delay. I asked for an available room; he assigned a double queen. Ok. Went to room, but it wasn't cleaned. Back downstairs. Housekeeping was cleaning our originally assigned room. Waited a few minutes. Staff charged us for price of the double queen, but we got the suite after all. Excellent customer service. COVID response: Guests not wearing masks in reception, hallways, elevator. Guests order breakfast night before & pick it up at a time of your choosing. That's a sensible approach. Be prepared to wait beyond your selected time. There is one breakfast room attendant fulfilling all orders. Allow extra time. Guests must sign a liability waiver to use pool. We decided to forgo that. Location is very good, close to Crater Lake & at Highway 140 junction if you're exploring the area.
After several months of 'shelter in place' my family and I went on a beautiful road-trip from our home in Cupertino, California to Oregon and Washington. We usually pave road-trips such as these with our favorite hotel brands with Best Western being at the top of that list based on many years of great experience through both business and personal travel. On this trip, we have saved the best for last - Best Western Crater Lake Highway White City/Medford which we booked a couple of weeks in advance. After a full day of travel and a long 4.5 hours drive; my wife, myself and our three children arrived at the hotel at 10:00pm (July 25th') for our single night before a long drive back to California. We unloaded the car and rolled-in our bags and suitcases to the lobby. The entrance was as you'd expect during COVID-19 times ...but as we went through the doors we noticed the receptionist wasn't wearing a mask at all! There were guests passing through the lobby, in and out, all without masks...in fact, during our entire ~45 minutes there, not a single individual was wearing a mask but us! The receptionist looked us up in the system and found our rooms. After going through the check-in paperworks we recieved room card-keys for both our rooms and went up the elevator to the first one. Our daughter slid-in the key, the door opened and our kids went in ahead of us, and then we heard a grown man shouting at them - the room was occupied! In our room was a middle-aged man with his two kids, spread on the bed, watching TV! Our kids were startled by the unexpectedness of this experience and rushed out and we felt horrible, intruding on the unsuspecting family of guests. We went up to the next room; there we came across a local construction crew, no masks on, holding two huge crates of beer, going into a room right next to us. We snak by them quickly and went into our second 1-king-bed room which luckily was vacant. We left all our luggage there and the whole family went downstairs, back to the reception. After having my family sit on the sofas across the lobby, I went to the receptionist and told him about the unfortunate experience we went through with the occupied room. He rolled his eyes, asked for the room-keys, checked his computer and went up the elevator without saying a word (and no mask on). After about 10 long minutes he came back down, went to his station and checked the computer again. 10 more minutes and he shrugged, came over to us (with no mask on) stood over our kids who were sitting on the lobby sofa not more then 2 fit below him and told us "I'm afraid I have bad news for you folks, the occupied room was yours but the previous shift gave it away to someone else and as the hotel is fully booked, I don't have any other room for you. I can call the other Best Western near us in Medford Oregon and see if they have rooms for you or you can try other hotels maybe"...the time was 10:40pm. I asked him how is it possible that 2 rooms, ordered weeks in advance under my name with a check-in time at 3pm are not kept available for us. He replied "the previous shift manager made that same mistake yesterday, he/she was asked to save these two rooms and he/she didn't and there is nothing else I can do". During this entire time, the receptionist did not apologize at all, not even once! he showed not an ounce of sympathy to the fact that he was sending a tired family of five out into the night with no accomodation solution. For obvious reasons, we asked him not to help us anymore beyond this point. We went back up, collected our language and re-packed our car. My wife and I pulled out our phones and started looking around us for vacant hotels. As this was the weekend, all hotels except 2 were fully booked (including the other BW). The only hotel that could accommodate us was 'Plaza Inn & Suites at Ashland Creek' about a 30 minute drive. We drove in at around 11:20pm, paid an extensive amount of money (about x2 of our original booking at BW) and after settling in our rooms, we went to sleep at around 1am, before the next day of a long 7-hour drive home. During our stay at Plaza Inn all staff and guests were wearing their masks on, just like any other hotel we stayed in during our trip. These are difficult times for all of us across the world with not too much margin for error on budget and health; being the owners of a private service business we are directly affacted by the COVID-19 situation but do our best to support other businesses while keeping our family healthy, happy and safe; WE ARE APPALLED by the experience we went through! We cannot understand the lack of respect and responsibility a hotel management shows us and anyone else who has entered this hotel during these times where people's health and consideration is on the line! This only matched by the lack of respect to us as guests and this horrible check-in management which apparently is a daily routine in that establishment.
If you want a motel convenient to Medford and I-5 and partway toward Crater Lake, this is a good spot. The rates are acceptable for the facility and the staff is friendly. However, our first room was not ever serviced from the previous guest. The desk clerk apologized and adjusted our bill for the experience. The next day after being away for 10 hours, we returned to find that our second room was also not cleaned, even though we hung a tag on the door knob requesting service. We commend the desk and breakfast room staff for their good service. We were the first guests to get a full hot breakfast (served to our table instead of buffet) after the COVID shutdown.
Possibly the most personable, friendly staff we've ever encountered at a hotel. Everything was pretty great including the price. Only complaint is the half pillows provided. There was plenty of them, just wish they were standard size.
Hotel didn't offer any discount for only offering bagged breakfast and a bed. I'm only staying due to social distancing rule because I can't stay at home due to being essential employee and having elderly in home.
My husband and I have been traveling the northwest. We included a stop at Crater Lake. We chose this hotel as it was fairly close to our destination. Although the hotel was in an unassuming area, we found our stay delightful. We had everything we needed including a very clean room, comfortable bed and friendly staff. The ajoining town had everything else we needed such as restaurants and shopping. It worked out well as it was much more quiet at the hotel location. So this was an unexpected, pleasant stay. Thank you
Will stay here again. Very clean and spacious rooms. Pool was nice and warm. Our only complaint was flat pillows, but there was plenty of them. We will be staying at this location again in the future.
Visit to Medford area I stayed at the Best Western, White City. It was awesome. I was greeted warmly and she was very knowledgeable. When I come back, I'll definitely stay here. They have a breakfast ( I didn't eat there as we were going out to eat), a nice pool and exercise room.
The value for the money was good, very good. Just to let you know bed is soft, real soft. I didn't mind though once I got situated to sleep. Plenty of comfortable pillows. There is no carpet in the room so take slippers if that bothers you. TV was a real nice size on the wall, very nice. The bedspread is heavier type, not the fluffy white comforters. I will be returning.
1st I had my dog "A plus" for the set up for dogs. Also being a smaller town very comfortable to take a long walk, With in walking distance a restaurant that served drinks, fast food, and a coffee shop. Next door a farm store that was a pleasure to shop at. Room clean neat and comfortable bed. Not far off I-5 I would take the extra few minutes to stay here and have the quite comfort of a smaller town:)
Good clean room with microwave and minifrig with freezer. Good location for where we were going. Better than it was before it changed to Best Western. Limited main course on the breakfast menu, but breakfast was included.
First time ever staying with Best Western...mixed feeling. Chose this location because it looked like it had a nice indoor pool and hot tub...great for letting kids get some energy out after a long drive! Very easy access to I-5 using the Hwy 62 Expressway (hotel is RIGHT at the end of the expressway!) Remodel looked nice, and breakfast was better than expected. Rooms were all new, with new beds. Beds were soft, which the kids loved, but each time I moved, I would nearly send my wife flying off the bed. Hotel staff was nice. The pool was the biggest disappointment. We got there, and all but one of the overhead lights weren't working, and the heater was broken on the hot tub. There was no sign to warn us of the problems. When I asked at the front desk, they said they were aware of the problems and that it was "on their list of items to fix." The plaster on the pool bottom was also coming off in chunks, and my youngest scraped his toe on one of those chunks and cut the bottom of his foot. The pool area should have been closed for safety reasons (lights, plaster, no heat), but was never closed. Would have given this hotel a "very good" had the pool area been taken care of.
Wonderful place to stay on the way up the Mountain towards Crater Lake!!! Lot's of 'amenities' within walking distance of this hotel! Good location off of Hwy 5 going North or South, and for a visit to Medford, OR or to Ashland, OR for the Shakespear "play" events. (Especially if hotels in Ashland are sold out!)
This is really the only hotel in White City and it met all of our needs. It was a great value, comfortable rooms/beds, and good breakfast options. I must say that the staff...front desk, breakfast crew, and maids were all very friendly. They all made a point to say hello and make you feel very welcome there.
I didn't have a reservation, was traveling for business and needed to stay an extra day. The jobsite people recommended this hotel, and it was exactly what they said it would be. Clean, and very comfortable. The price was very good, and the rooms are made for someone having extra luggage or tools. The restaurants close by are great too. This will be my hotel in that area from now on, as well as for my employees.
Stayed here on strength of Trip Advisor reviews and glad we did. The hotel has been completely renovated on the inside and features comfortable bedding and a really big flat screen tv. The staff was friendly. This is a good small town place to stay. We had an easy morning drive to Crater Lake.
My Husband had a Doctor's appointment at the VA in Wight City and we always stay at this same motel as it is convenient to get back onto 140 headed back to Klamath Falls, we have always been satisfied and treated wonderful by all the staff. They have a wonderful Hot Breakfast that we enjoy before our trip back to Klamath Falls.
We used this hotel as our first pit stop in a three day drive. With that in mind, it met all of our needs- easy walking distance to a diner and coffee stand, good continental breakfast, and a clean room to rest and prepare for the next stage of our journey. I would not hesitate to stay to stay there again if I was in the area.
I stayed here a few weeks in July and a few weeks in August when I was taking care of my dad between the hospital and his house. My room was always spotless and I always had a great breakfast. There was a nice selection of breakfast items so I didn't eat the same thing each day. TaKashi, I'm so sorry I spelled that wrong I know, and his staff were such a delight to see each morning when I left and when I came back each night. They were all so friendly. I will definitely stay here on my next trip to Oregon.
Nice and clean, friendly staff. Despite a few issues, very helpful and friendly. As expected from a best western. Breakfast is as expected for this kind of hotels. Please use reusable cutlery and plates! We have climate change problems and you waste resources like hell! As long as this is not solved I will have a mixed feeling about your chain.
So... first of all, we booked this hotel on hotels.com as “Brookside Inn and Suites”, and within the couple months we reserved our room, the hotel changed to “Best Western”. They said they sent an email out, but I didn't see it...at all. It's a good thing our GPS led us there. The hotel itself is in a very industrial location, and we weren't sure it even existed until we drove right up on it. At the time we stayed (early August), it was under renovation and the staff seemed a little overwhelmed. Despite that, the room was very nice and clean and the hotel was quiet. The complimentary breakfast wasn't huge, but it was good. They had stuff like make-your-own waffles, eggs, bacon, bagels/bread with spreads, cereal, coffee, and milk. We only stayed here one night, but we would probably stay here again if we came through the area.
I loved this place from the minute I stepped inside! It is super clean, new, and freshly remodeled. The environment is super nice and the workers treated us very well. Amazing breakfast and really really comfortable beds. Super clean and comfortable over all!
We book this hotel to come to white city and visit family. We usually bring our dogs with us but this time we chose not to. Well as we go to get gas to go home we realized that the hotel had charged us 300 dollars for our room. I come to the property to try and figure out what the heck happened. Well turns out the head house keeper said their was dog hair all over the place. We didnt bring a dog with us so that's funny. We have been standing in the lobby for an hour trying to get these people to do something about it. They continue to argue with us that we had to have had a dog in the room. When we asked to see the videos or pictures we were told they dont have any cameras. I have never been treated so poorly and accused of such stupid stuff. Sadly we will not be staying here again. And I'll be making sure we let all of our family in the area know about our issues.
We chose this hotel because of its proximity to Crater Lake. We reserved the Ranger led snowshoe hike for Easter Sunday and had to be at the National Park Visitor Center by 12:30. The drive took 90 minutes on this day of beautiful weather. The hotel was clean, reasonably priced, and close to restaurants. There is also a Catholic Church nearby. It was a good choice.
Although the property was undergoing a face-lift at the time of my stay (new paint, etc.), the overall experience was a nice, quiet, relaxing place to stay. Staff was friendly and accommodating. Good for the casual business stay or stop-over stay.
Lovely pillows! And a clean comfortable bed. Very well located for our needs. A nice restaurant and a movie theater within walking distance. Fast food too, if you wanted it. The hotel staff were very nice.
was a nice place. convenient location. room good. clean. pleasant employees. beds were good. hotel is nice. breakfast was good. we travel to area frequenly will definetly stay again . fair pricing also.
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