Best Western Hotel West Greenwich Inn,  West Greenwich

4.0/5  - based on 412 guest reviews.
99 Nooseneck Hill Road, 02817-1525, West Greenwich, United States - See map
+1 401 397 5494 +1 401 397 7185

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> Room 1

1 adult

 

Hotel advantages

  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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based on 412 traveler reviews
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Start your Rhode Island vacation with a trip to the beautiful Point Judith Lighthouse, conveniently close to this West Greenwich hotel. Whether it's the Roger Williams Park Zoo or the Newport Mansion that's captured your attention, a full itinerary of fun and adventure awaits guests who stay at our West Greenwich hotel. Our property is conveniently located to several cities including Newport, Providence, Mystic and the famous Foxwood Casino. We are also close to Providence Airport and the Narraganset Beaches. Nothing complements a getaway like a day or two of exploring the warm, sandy beaches. We have an indoor pool and hot tub, open year round, for those who are looking for some relaxation. The fitness center and guest laundry available at our West Greenwich hotel make guests feel right at home for an extended stay. A microwave and refrigerator in all rooms means you'll be able to easily choose between going out or staying in. Depend on our friendly hotel staff members to go above and beyond. If you need anything more, just ask. The Washington County Fair always brings guests to the region, and the annual aircraft show is a fun event for the entire family. The boat show in Providence is another top attraction, and the Newport Jazz Festival is a must. From the Seabee Museum to the numerous beaches nearby, there's no end to the excitement to be had. Whether you're here as a family, for a honeymoon or for business, you deserve a clean, comfortable place to stay. Business travelers with Amgen® Pharmaceuticals, service men and women with the Newport Naval Academy are all regular guests here. Right off of I-95, we have truck and bus parking and covered parking for motorcycles to make your stay even easier. Within walking distance to gas stations and restaurants, as well as Arcadia State Park for nature walks, everything is close. Reserve your room at the Best Western West Greenwich Inn today!

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Room 1

Guest reviews


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based on 412 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
147
Verygood
 
132
Medium
 
63
Poor
 
39
Horrible
 
31
Business Business 36
Couples Couples 113
Family Family 181
Friends getaway Friends getaway 33
Solo travel Solo travel 27
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western West Greenwich Inn,West Greenwich
  • 4
    « great place to stay »

    nice hotel; recently renovated. the breakfast was amazing with so many different options and the woman who presided over it was very friendly and nice. great hot tub! The only complaint I have and why I gave it 4 is because the heated pool was not heated and I couldn't use it, it was too cold.

    4
    « Average for Best Weaten »

    The hotel staff were all very friendly. If you like Best Western you know what to expect. Clean, safe and quiet location. My only beef would be no restaurant on site or within walking distance, but that wasn't a problem for me. I'd stay there again.

    5
    « Great Hotel »

    Had a wonderful stay. Clean rooms and hotel. Breakfast had many different options and was wonderful. Did not get to use the pool, but it looked very clean. Staff was friendly all around. Would stay here again if in the area.

    4
    « Excellent value »

    Great hotel for the price. The staff was very friendly and helpful. The pool and hot tub we crystal clear, I didn't go in the pool but the hot tub was hot and relaxing. Breakfast wasn't elaborate but the attendant was very welcoming and treated everyone like an old friend. The lobby, hallways and rooms were clean. It is an older hotel but it is well maintained. Our room had a king bed and I expected a sofa but I was disappointed there was not even a chair. This may be due to the remodeling. That was the only disappointing thing of our 2 night stay.

    5
    « Rhode Island Trip »

    Excellent service. Kristin was specifically helpful at registration. Would recommend this location. Easy access on and off intestate.Breakfast service was delicious and Fitness Center was clean and comfortable with several items to choose from. Pool water was warm and Hot Tub was perfect.

    5
    « Relaxing and Comfortable »

    Stayed here recently and had a wonderful time! I loved how spacious the room was and greatly enjoyed how comfortable the bed was! There was a large shower and a tv to enjoy a movie marathon. Now a rewards member because I enjoyed it so much! Thanks Best Western for a great stay!

    5
    « Affordable and Comfortable »

    We stay here every time we visit family. The staff and service are excellent, the price is affordable, the rooms are always clean, and the complimentary breakfast is very good. The location is also convenient.

    5
    « Great hotel for a getaway »

    Very nice hotel in West Greenwich. Clean and comfortable rooms. Very friendly and helpful staff. Right off the highway with easy off and easy on. Nice pool, hot tub and exercise room. Free hot breakfast.

    4
    « Nice hotel at a great price »

    Nice, clean hotel. Super easy check in and checkout. This hotel is very affordable. They have a friendly staff and even a nice breakfast area. Breakfast is included. Very nice lobby. Easy access from either direction of 95.

    5
    « famely time »

    the best western in west Greenwich is a great place to stay . close to most of southern new England. I stay here every time I come from north Carolina to see my wife's an my family's. would not stay any ware else!!!

  • 5
    « Pleasant Night Away »

    I love staying here on occasion because it is a nice night away and is such a comfortable place to stay. The rooms are always clean and affordable and it is always an enjoyable stay! Would definitely recommend to anyone and everyone passing through!

    5
    « Really nice hotel with great staff and amenities »

    Comfy room with internet and TV. Yummy breakfast. Clean and well maintained. Staff were very helpful and courteous. About an hour's drive from Providence and Newport RI. Very good value for money. I would recommend this place for your stay in RI for sure.

    5
    « Was fine for us »

    We stayed at the Best Western after a show at Foxwoods. The hotel is about 30 minutes from Foxwoods and is located right off Rte. 95. The employees at Best Western are very nice. The room was nice, as well. We stayed on the second floor in a King Size room. There is no elevator for those who have trouble with stairs. The breakfast was fine for us. They have oatmeal, pancakes, cereals and assorted baked goods. The girl (I think her name was Jen) was extremely nice. Couldn't do enough for us. We would definitely stay there again.

    4
    « Hotel »

    The hotel was a little dated but was being upgraded. Shower did not work and we were upgraded to a larger room which was very nice. Tile and carpet were just getting ready to be replaced otherwise had a good experience. Staff could not do enough for you.

    5
    « Excellant Stay! »

    We stay every year at least once at this property and have never been disappointed. Jan at breakfast was warm & helpful and we were good friends by the time we left. She could teach/train other breakfast host!

    5
    « Excellent, priced and local to so many great things to see and do in Rhode Island. »

    Hotel stay was very comfortable. Staff were very friendly at my 11pm checkin. The hotel layout was functional and clean. Room was not funky and everything worked well...outlets, tv and clock. Bathroom shower could have been warmer but it was worked fine.

    5
    « Great Hotel »

    Best Western West Greenwich Inn, West Greenwich, RHODE ISLAND I really appreciated for everything...the room,breakfast,TV,everything nice and clean The staff Liz,Jen,Kristen Carmen, Melissa,Becky and the House Keeping are the best... I just like very much to be here every week for the past 18 weeks on Business Thanks you all

    3
    « Good priced hotel in a good location »

    Stayed 4 nights here in this hotel which is very conveniently located next to the I-95. It's a two storey hotel with no elevator so ask for a ground floor room if that is an issue. The hotel is very modestly priced at $70 per night which may help to explain its attraction to large groups of students who choose to stay there (or perhaps access to the I-95 is an attraction too). On the second night of our stay we had to endure a very noisy group of students.... loud chatter, banging doors and pounding on floors which lasted way beyond midnight. I did emerge from my room to request some quiet but, needless to say I was scorned and met with denials from the said guests. At breakfast the next morning I overheard some of the other guests complain about the noise too and how they thought there was a herd of elephants running across their ceilings! I didn't complain at reception as there seemed to be only one female receptionist on duty. A different group of students occupied rooms on our corridor on our first night. They were noisy enough for a while but it was tolerable as they quietened down after 10pm. Our room was large and reasonably comfortable. The bed linen was old and tired though and could be updated. Similarly with the carpets and furniture...tired and dated but clean enough...a little more vacuuming could be done in the corners and behind the cabinets. Of course at $70 per night there has to be a limit to guests' expectations and I'm aware of that fact. I needed an extra blanket and there was no problem getting one. Breakfast was good with hot items provided. Jen, the breakfast server went way beyond the call of duty to ensure that everyone's needs were catered for and engaged all the guests in lively chat. Although the hotel is in a good location for the I-95 there were no restaurants nearby and we had to travel a few miles down the motorway to the next exit where they were available. The road outside the hotel is a very busy one with fast moving traffic. This hotel is in a good location for exploring Newport ....a 26 mile trip via the Newport toll bridge.

    5
    « Peaceful place to stay! »

    My husband and I enjoyed staying at the West Greenwich Best Western for two nights during our recent visit to the Newport, RI area! The hotel is located amongst beautiful pine trees in a quiet area. The staff was friendly and helpful. It was located close to the Rhode Island Ferry in Quonset, also. The first night we arrived late and enjoyed eating dinner at a local restaurant nearby. We would definitely stay here again if we return to this area.

    4
    « Best Western Hotel in West Greenwich, RI »

    Good hotel for the price. Friendly and helpful staff. Adequate free breakfast. However, the pool needs to be heated during the fall and winter months. We were unable to use the pool because it was too cold.

  • 5
    « Best western West Greenwich inn is a great hotel »

    Very clean rooms and the hotel itself. also staff was very friendly and helpful to ensure we had a great stay would recommend this hotel to everyone .we also enjoyed the pool and hot tub espaicially an breakfast was great as well ..

    1
    « Do not waste you money »

    No smoke detector in the room. Unfriendly reception staff. Frozen breakfast products. The woman servo breakfast was very nice and friendly. When I told staff we were missing a smoke detector they gave me an attitude. I won't return to this hotel. Reception staff at check in were very rude

    5
    « west greenwich RI best western »

    easy access of I 95 exit 6 rooms are always neat and clean hotel staff are very helpful indoor pool and hot are a nice feature would recommend this best western to anyone visiting Rhode Island also close to casinos in CT and to mystic

    5
    « Great experience »

    the hotel decor is a little dated but OMG - the staff (Kristen, Jen, Toni) were wonderful. These ladies were so helpful and accommodating that we felt at home. The pool was crystal clear. The rooms themselves were comfortable and the temp was easy enough to adjust

    1
    « Best Western »

    I must give this hotel a 0 rating bc from the start there were dirty/stained/ripped sheets, smelled, found bugs (4) in room(employees not attentive when found), hot tub was not hot AND chlorine stained skin/hair green.

    5
    « Leisure trip »

    The staff was pleasant and helpful. The outside was well maintained and had plenty of light. The room was clean. The carpet is worn but it was ok. The restroom was neat. The only complaint we had was the shower water was not strong. But it was hot which made up for it.

    4
    « Greenwich RI »

    The hotel staff was very attentive and accommodating. The girl in the breakfast room also asked if there was anything else she could get us. The room was clean and comfortable but the rug in the room we rented does need to be removed or replaced.

    3
    « Convenient for dancing at Mishnock Barn »

    We primarily chose this location due to it's proximity to the Mishnock Barn where we would be dancing during the evenings. And, it's only a 15 minute drive from the Providence airport. There are very few places nearby to eat dinner. We did have a good breakfast at the Gentlemen's just down the street. The Woods Tavern is close, typical sports bar cuisine, good burgers., but other than that you have to drive at least 30 minutes to find a decent meal.

    3
    « Good value for the money! »

    Great helpful staff. Manager even came around to make sure everything was fine. Breakfast server was exceptional for service and friendliness. Room service was good, always had fresh towels and bed made daily. Everything was in working order. No surprises.

    5
    « Exceeded Expectations »

    Great value for my money! Continental breakfast had a large variety and made a great start to my day each day I was there! Everything was clean and the room service tidied everything up to perfection! Location was wonderful as well with only being around 20 minutes to drive to Providence!

  • 2
    « Disappointed »

    Another run down room in need of some TLC. Traveling with my 1yr old twins. Set them on the floor of my room to crawl around after a 4hr drive. Picked them up and the knees of their pants were wet and black from the carpet... Guess that explains why it smells damp, moldy and musty in here. Laminate on the Furnature is peeling off, the carpet looks gross and there are mystery splatter stains all over the wall. It just feels grody.

    3
    « Wedding trip for my son »

    Stay for a wedding. Breakfast was good but on the cold side. Still would recommend and stay again. Had two rooms for family. Friendly staff. Did not like people smoking right out side of entrance doors.

    3
    « Good for an overnight »

    Needed a place to stay for one night - college move-in. Unfortunately a holiday weekend, so the rates jumped tremendously. Clean, basic hotel. Friendly staff at time of reservation and during the stay. Offers a breakfast.

    5
    « A pleasant business accommodation. »

    Tremendious value with great beds, very good breakfast selection, great, woodsy restful location for the job I'm on, & secluded location even though it is right on I-95. Great internet service for working. I look forward to coming back each time the job brings me to that corner of Rhode Island.

    3
    « Good Location, Convenient »

    The hotel is right off 95, so it was an easy starting point for our travels to Newport and Providence. Its location to gas, food and necessities is excellent. The staff was very pleasant and accommodating, the breakfast was good and plentiful although the selections were few. Our door lock was broken but it didn't affect our stay. The room was relatively clean (we always go over our rooms with disinfectant wipes and check for bed bugs) except for a filthy armchair and a less than sparkling toilet.

    2
    « Stayed for two nights, lots of negatives »

    1. Breakfast was the worst I ever had at a Best Western. Cold oatmeal; stale pastry; toaster that didn't get bread toasted. Only good thing about the breakfast was the friendly, helpful young woman who manned the food. 2. Left dirty washcloths at the sink. Had to go to the desk for clean ones. 3. We checked in on a Tuesday when we left on a Thursday the garbage pail in the parking lot was still overflowing with trash. 4. The key cards did not work. Had to get the re-programmed. 5. The room itself was clean and the staff at the front desk was friendly.

    5
    « Always great »

    Great place. Easy to get to, friendly, professional staff. Everything always seems to be just right when we stay there. Been there several times, and will continue to stay in West Greenwich with them when we travel to Rhode Island.

    2
    « Look Elsewhere »

    The staff was rude, the room was dirty, (carpet wet). I report the wet carpet to the desk clerk and was not offered another room. The AC in the room did not cool down the room for a comfortable night of sleep. The internet did not work and thankfully I was able to download my boarding pass on my phone, and if you were not at breakfast at the crack of dawn you probably won't get fed.

    4
    « Friendly staff and good amenities. »

    The hotel is close to I95 but very quiet. The staff was very friendly although we did have the misfortune of having a false fire alarm at 6am. The hotel has many amenities and is well kept. Breakfast was ample but not fancy.

    4
    « Very good »

    The room was clean, breakfast was hot, and the staff very friendly and always happy. A happy face at breakfast time is always a good thing. Staff always had an answer for every question asked. I inquired about a good local place for seafood and staff had a quick answer, and I enjoyed the restaurant they suggested.

  • 3
    « Needs some help.. »

    It was kinda strange at first we were the only car there for awhile then another car came so we said ok.. The front desk was friendly and took good care of us. Are room needed a good cleaning . The location was good for passing thru.

    5
    « Great staff, great location »

    We chose to stay here due to the hotel's proximity to Newport. It's an easy and picturesque drive to see the Newport mansions. The drive starts out on the Interstate but quickly turns more scenic crossing waterways and following the shore. In total it's about 25 minutes to Newport. There is a good pizza place nearby, Wicked Good Pizza. The breakfast is included in the price of your stay. The attendant Jen is great. All of the staff we interacted with were similarly helpful. If I come back to Rhode Island, this is the place I'm booking.

    5
    « Friendly and caring staff »

    The staff were very helpful and the hotel was conveniently located for activities in which I was engaging on the weekend. It added to the pleasure of my weekend. I will look forward to a future visit. The breakfast room was crowded but the staff member went out of her way to facilitate the experience and attend to the needs of individuals.

    1
    « Poor customer service »

    The front desk person was terrible! A lobby full of guests and she was on the phone! Almost swiped CC a second time on a pre paid room! Forgot to register one key. Overweight breakfast lady telling everyone how young she looks lol

    4
    « Tiny Pillows »

    The Hotel is nice, the staff were pleasant, but the pillows should be regular side pillows not small square pillows. For the price we paid we should have had better bedding. A one night stay is too pricey. However we liked the location and the decor..

    2
    « Not good »

    We were unlucky enough to stay here for 2 nights while visiting Newport, and also paid way too much for it (199/night) - it normally goes for a 1/3 of that, which is a much more reasonable price for it. The place is pretty run down, and does not appear to have been renovated in decades. Things around the room are rusty, cracked, and old. Even most switch covers were cracked, which I have not seen before. Those probably cost pennies to replace, so it is strange that they would put so little effort into maintaining the room. The only positive was that the bedding was clean, and the bed was relatively comfortable. The hotel looks ok from the outside, and has an indoor pool that looks decent (did not use). You can skip the awful breakfast. Btw, Newport is only 27mi away, but takes at least 45 min to get to from here (with 2 tolls), so it is not a great location if your destination is Newport.

    5
    « Wonderful stay »

    We stayed two nights and were pleased with everything. Our room was clean and comfortable and quiet. We would definitely stay there when we are back in the area. The staff from the front desk and the breakfast room was welcoming and friendly.

    1
    « Worst Stay Ever »

    Let me preface this by saying I stayed here 3 years ago and found it wonderful. This experience tells me I won't stay there again. Drove up to R.I. from N.J. for two funerals. It was a long drive with a 3 month old and 21 month old during which my 21 month old threw up all over herself and the car seat. I got in around 9pm with plenty of things that needed a washing machine (namely the cover for her car seat). Naturally, the washing machine was broken. The front desk person didn't apologize in the least or offer a solution, just said, "I've been here a week and a half and it's never worked." My toilet was broken in the bathroom and I basically had to listen to running water all night. Also, the people below me apparently expected more from a Best Western and I had to deal with them complaining that my 3 year old was running in my room. He had been separated from me for the day, he was just excited. Further, they make you sign and initial you won't smoke, but the entire floor WREAKED of smoke. People may as well have been smoking in the hallways as you walked around. It was really awful. The worst part was obviously the washing machine. I had to wash things in the tub and that really didn't help get the smell out. The air conditioning unit is a joke. I don't know if I've ever been more humid in a hotel room. Also,I know it's only 2 floors, but 2 kids and no elevator? If my parents weren't there, I have no idea how I would've gotten everything upstairs.

    2
    « It is in the midst of renovation. It needs to hurry up and complete them »

    We stayed in 8 different Best Westerns over the course of 9 days in a giant family road trip vacation. This one was the most disappointing hotel of our trip. The management tells its visitors at the desk that the hotel is under renovation. Whatever they are doing to renovate needs to be hurried up. Right now the rooms are what my wife described in one word as "dumpy." I would call them "tired". The laundry facilities were broken, which is too bad because I picked this hotel specifically because it offered coin operated laundry services to its guests. The room was okay size-wise. It was pretty much a carbon copy of most of the rooms we stayed in except for the chair, which had a spring that poked you right in the back. Not just a little, but a lot. My routine is to sit in the chair and look for the next night's hotel (we travel with a pretty loose itinerary) and I was not impressed by such an obvious problem that can be fixed without having to call in a workman. Toss out the stained, broken chair and bring in the new one that will go in the newly re-modeled rooms. It will just be there a bit early. The doors to the outside do not automatically lock. 6 of the 8 Best Westerns we stayed in had those sorts of doors and I consider that to be an industry standard. it is close to several restaurants. We ate at a local place and had a good meal and only had to drive a couple of minutes. The breakfast was good. One of the reasons we pick Best Western is the breakfasts. I used the treadmill in the fitness center. It was an okay treadmill. There is a TV directly in front of the treadmill, which is nice. I hope that this hotel becomes something great once it is completely renovated. It has potential.

    2
    « Get what you pay for... »

    This was not what we expected - room smelled musty and felt clammy disputes using the air conditioning. Housekeeping was minimal at best for the overnight stay. Would not recommend this to anyone- spend a bit more and enjoy a better experience.

  • 5
    « Thank you for a wonderful visit! »

    This Best Western in West Greenwich, Rhode Island is a wonderful hotel, close to the freeways yet tucked away amid beautiful trees! It is close to the lovely East Greenwich village and marina. Charming town with amazing restaurants and local cusine. A true delight to get back to after a busy day!

    4
    « Good value for the Providence/Newport area »

    Spacious rooms, quiet location. Very friendly and helpful staff. Breakfast pretty good and pool/hot tub was great. Rooms are being renovated, none of the redone rooms were ready when we were here, but be sure to ask.

    1
    « Worst stay ever. »

    I usually make due with any hotel with regards to handicapped access, however I made reservations in March for an 18 day stay in July. Upon my arrival they not only gave my accessible room away, they had the audacity to say they can't reserve a handicapped room. It's the equivalent of saying we can't take reservations from people of color. Truly dispicable!

    5
    « Best ever! »

    Great people- super friendly & nice; very professional & caring. Made me feel at home. The ladies who work there were great. Check-in; check-out; breakfast...all just great...even at 5:15AM. They do not "open" the breakfast until 5:30AM, but they went out of their way to accommodate me. Thank you all, you were great!

    4
    « Good Stay »

    Overall good stay. Clean room, nice staff. Nice area. Close attractions etc. Breakfast was good, what you would expect. We were in for a 40th birthday party and it fit our needs. Enjoy staying at Best Western.

    5
    « Convenient & Clean »

    We were only here in this hotel for about 9 hours, but it was perfect for our needs. We went to a wedding in Newport RI, but since we were only able to attend last minute due to a work commitment canceling, the prices in Newport hotels were ridiculously high (not that they're cheap to begin with). Considering we only needed a place to sleep before our drive back home, we chose a hotel right along 95 on our drive west. This property was about 30 min from Newport, and was perfectly situated right off the highway. We got there about midnight but the front desk clerk was polite and helpful, the room was clean, and we got a decent night's sleep before starting on our road trip, so we got exactly what we wanted out of it. Not a bad breakfast in the morning either, which saved us another stop. I also noted that there was a pool and a small workout room, which we didn't have time to use but might have if we were there longer. I notice a few bad reviews about certain rooms because of the ongoing renovations. Maybe we got lucky but even checking in late on a weekend night we got a nice clean room that seems to have already been renovated, so perhaps this will be done and all the rooms will be as nice. I would definitely recommend or stay here again for a quick overnight, but I can't speak to what there is to do or see in the immediate vicinity.

    2
    « Not worth the money »

    The only thing about this hotel was the friendliness of the staff. Our room was dirty, had a funky smell, and the sheets hadn't been washed. The door was coming off the hinges, and the remote for the tv wouldn't work. The hot tub was the same temperature as the pool, and both were about 60 degree's so we couldn't even enjoy that. The breakfast area is really small and they don't offer as much as the pictures would suggest.

    2
    « Needs renovation »

    This hotel need renovation, cleaning, new carpets and better cleaning policies. Breakfast was very good, however did not have any meat to go with the eggs. The carpet in our room was torn, covered with a throw rug. It was this way back in Novemeber when we stayed in the same room

    1
    « Room had bedbugs management didn't help at all »

    I had found two bedbugs on my bed the front desk Threw them away before the manager can actually see what it was I took pictures show the manager argue with me when refund my money or anything Bad place to stay

    2
    « Yuck! »

    This hotel is in desperate need of a renovation. Our room was damp and smelled horribly musty. The walls, floors, and shower had nasty stains. The pool area was trecherous with huge puddles of water everywhere. Breakfast options were very limited. This was more like a $50 motel room than a best western! The staff was very friendly and helpful though.

  • 3
    « Weekend wedding stay »

    Convenient stay and quick checkin despite it being independence weekend. Would definitely stay again. Front desk staff was courteous and accommodating. Limited breakfast options but surroundings make up for it.

    5
    « 2017 Best Western Coventry, RI »

    Tara's Wedding - the majority of the wedding party and guests used this hotel for the wedding. All services were 100% top notch. We would suggest this hotel for brides to be when getting married in Warwick, RI

    1
    « Sad and Tired »

    If you like airless rooms when you arrive this is your jam. Some employees went above but most were just collecting their check. This place needs a major overhaul with new management. The breakfast hostess was a bright spot in an otherwise dismal stay.

    4
    « Very satisfying stay »

    This was randomly selected as a mid-point stopover on a longer trip. The room was spacious, comfortable, and clean. Breakfast was hearty. We have had reliably good experiences with Best Western in the past, even though I think many are individually owned.

    3
    « softball trip »

    the hotel is older, there is not an elevator. smell of cigarette smoke in hall ways. staff was accommodating but I don't think they are used to a full house. someone else's room smelled of mildew. we had hair in our shower. but the staff was extremely helpful and courteous. the breakfast area was fully stocked the food was hot and tasted pretty good. they had a lot of fruit and a very cool pancake maker that was kid friendly.

    5
    « Great Hotel »

    Check in and out was quick and easy, staff was very friendly, room was very clean. Room cost was $100.68 total for one night which was more than reasonable. Free breakfast was included with the room purchase and was really good. Slept very well in a comfortable king sized bed. Room was very quiet and had flat screen television, cable TV, free internet access , a refrigerator, coffee maker, hair dryer, ironing board, desk with chair to use as a work station. This was my second time staying at this location this year and I will definitely be staying here again.

    5
    « Great Bestwestern »

    Wonderful hotel great location shopping mall fifteen minutes away. Dan's restaurant close don't order ribs or fries. All employees very helpful friendly. Pool hot tub great all in all was a wonderful place to stay wish our stay could have been longer. Will return next year God willing.

    4
    « They Try Hard to Please at This Hotel »

    The hotel is in very good condition. The beds we had were excellent. NOT a springy bed. You shouldn't disturb your sleeping partner. We were there when they were a pretty full house. They tended to be stingy with the towels because of that, but just ask for more. The breakfast was okay. Standard hot items. A little short on the cold items. They were having trouble with smokers (non-smoking hotel), but they resolved those issues for us, including changing our room. Hotels near downtown Providence were pricey. That's why we stayed here, and it worked out just fine.

    1
    « Worst Stay »

    The place was very dated, dirty, and smelly. We booked a 3 night stay. After seeing our room we immediately started making other plans to stay at another hotel. Unfortunately, we coudl not find one for the first night, but we made reservations at another for the rest of our stay. Staff was not friendly or attentive. I will not stay at a Best Western again, this was my second attempt to give them an opportunity to win me over. We have had a similar experience in another Best Western; but I can guarantee there will not be a third chance.

    2
    « Not good »

    This hotel needs a major refurbishment.Had two rooms.One room had the sink drain laying on the floor when we entered and the carpet was wet,also smelt moldy.No refrigerator in room .Second room had a big carpet patch that was a tripping hazard and the ceiling had a sizable water stain that was haphazardly painted.After two night stay room was not vacuumed or the trash pails emptied.Stayed at this hotel a few times without any issue but after this time I will not stay there anymore

  • 4
    « Friendly and welcoming stay »

    Staff was great, breakfast was hot and well presented. Quiet area, no disturbances overnight and lots of options for dining just down the road. Beautiful part of the country and family atmosphere . Lake shore and beach nearby.

    4
    « Very good overall I would recommend it I have I the pass. Just breakfast was disappointing. »

    I would recommend it as I always. Very convient . Clean, decor was good the bed was comfortable . Beautiful area must have sign for hotel a little more visible in street . Very convient when visiting beautiful Rhode Island .

    5
    « Nice comfy place to stay »

    I would not hesitate to stay here again. The lady at check in was helpful and so nice to talk to and got us quickly registered and to our room. The room was nice and clean and the beds were comfy. Breakfast was good and the lady was so friendly and helpful. Check out was quick and easy. Easy off and on to interstate and nice location.

    3
    « Hard to find and smelly »

    Really disappointed by this stay. GPS took me 5 miles the wrong way which when I told the lady on reception was clearly not the first time it's been said . Do something about it then ! I arrived in the early hours of the morning so was I far too tired to do anything about it but the room stunk ! It was old and stale and really off putting. Breakfast in the morning was a grab and go and whilst I wouldn't stay again all the staff I met were friendly.

    3
    « Ok »

    Room was good. When room was being cleaned trashes were never emptied. Other kids running thru hotel knocking on doors and running all hours of the night. Other than that amazing stay! Would recommend

    5
    « Always a great place to stay »

    Several times a year I stay at the Best Western/West Greenwich with a dance group. This time I stayed here as the hotels in Newport (and Middletown) were outrageously expensive. Great place to stay - about 40 minutes from Newport. Easy access to Rte. 95. The staff is always very friendly and helpful. The rooms are very clean.

    4
    « Very peaceful »

    This hotel is located off the highway. Close enough to the highway to get me where I needed to be, but far enough from the highway so I could not hear the traffic. Hotel staff were most pleasant and helpful Room was big and bed was comfy.

    5
    « One of Our I95 Favorites »

    Since we travel the I95 corridor often, we find that when our leisure or business takes us to this area of RI/CT/MA, we choose BW West Greenwich. The rooms are clean & comfortable. The property is attractive. Staff shows pride in their facility and work. There are other amenities in addition to the hot breakfast: a fitness area, pool, and business corner. We always feel at home here.

    5
    « Extremely satisfied »

    The staff goes out of their way to make you feel comfortable. Check in went very smoothly. Express check-out absolutely recommended. I would recommend this hotel to anyone coming to the Providence area.

    1
    « A disappointment »

    This was one of the worst places I have stayed in a long time. It was very run down and outdated. The front desk was not very professional. I was given the wrong room number on my key. Went back to front desk to correct situation, then, key wouldn't open the right room. So, back to the front desk I had to go. I booked through a third party so wasn't aware pool and jacuzzi was not available....

  • 5
    « Family get-together »

    My trip was originally cut shorter and was able to make arrangements to change my dates with no problem at all. I have used this Best Western quite a few times and have never been unsatisfied. The front desk, upon arrival, was very helpful because both my husband and I have handicaps. The pool had problems but I had no intention on using it, seeing we are from Florida and it was quite cool for both of us. I would highly recommend this particular Best Western!

    5
    « Best Western ,West Grenwich RI »

    Room was clean and lovely decorated. Staff was very friendly and competent. Beautifully located atop a small hill. Close to Providence. Nearby to various malls and restaurants .Would diffiently recommend to friends and family.

    5
    « Great place to stay »

    We only stayed one night we didn't use any of the amenities so can't be to helpful there only small personal complaint is the mattress was to plush I like it more firm just a personal preference but very cleanly ++

    2
    « Great Staff,,,the stars are for them... »

    Already booked my next vacation in June at a different hotel. Will never stay at a Best Western again and have told others that they are better somewhere else, which a dear friend is staying at a hotel for the next week via another chain and loved my new recommendation. Here are my reasons for not staying at another Best Western. I specifically chose this for my daughter who has autism and he really wanted a place with a pool, in fact I restructured my stay for this hotel. My husband, who is disabled, also was looking forward to relaxing in the hot tub near the pool. Neither were operational and when I asked why, not one person working there knew why. The staff was great with the breakfast and enjoyed helping my children with their pancakes, they were VERY helpful and kind! Here is a word of warning, be careful of the carbon monoxide detector that is plugged into the wall close to the floor. If you knock into it while walking, it will go off. This was VERY loud and the staff plugged it back in immediately, telling me that happens often. If you have a child with autism that has audio issues,,,this does not have a positive outcome. Also, if you expect your deposit back.....forget about it. We cleaned our room, made sure the trash went out, made sure the proper amount of towels and washcloths were accounted for but, even though I have sent emails, I have not received a response. I have already booked a return trip to the area in the near future and it is definitely not this one nor another BEST WESTERN hotel. In fact, I am staying a bit out of the way just so I do not have to stay here and have my daughter cringe with her memories of the carbon monoxide detector going off. Wi-Fi is available but it is slow and it cut out a few times, as did the cable. Will not stay there again and will not recommend.

    5
    « Definitely recommend »

    This place was great! We booked just one night and we can hands down say it was awesome ! Starting with The staff, Kristin in particular was so sweet from the second we entered the doors. Helped with everything!!! Room was clean, very spacious! Breakfast wasn't anything fancy, but it was still good and there are quite a few options. The pool heater wasn't working which sucked a bit (but it's still open) the hot tub made up for it especially since it's still cold out! We cannot complain. We absolutely loved this place. Nice and cozy. Definitely recommend & definitely will come here again!

    5
    « Excellent place to stay at great budget »

    I love the staff and they're great at helping out, wonderful and splendid rooms with great amenities, great gym. Great location with all the natural beauty and serenity with stores at near reach. Absolutely loved the place. You should definitely try.

    3
    « Nice Quiet place »

    Family members stay here every year returning for visit and HIGHLY Recommend. Nice, Quiet (Bucolic) setting and EASY access to highway. Staff very friendly and accommodating. Breakfast display as nice as could be-taste average for price. Will go back

    4
    « What more could you ask for? »

    Hotel is conveniently located right off Rt 95. Hotel was clean, excellent breakfast included, Hotel personnel were friendly, and courteous. Our room also had a coffee make, microwave and refrigerator. We stayed for 5 nights.

    5
    « good times at Best Western »

    thanks for your services, we had a very nice time, the breakfast was super and we really enjoyed it. The autumn colors added to the beauty of Rhode Island. We visited Plymouth, Mass, New Port, Rhode Island and a ferry trip to Block Island, Rhode Island.

    4
    « Still a great stay!! »

    Nice stay again at this hotel, room was clean and comfortable, beds were very comfortable. Very well kept grounds, nice indoor pool, was a bit cool for being heated but a nice swim anyway, kids enjoyed it though. Very present staff got several hellos from the staff passing in the halls. The hotel was hosting several out of town guests for a cheerleading competition as well as a track meet, the hotel was full but ran smooth and very organized. We will be staying again if in the area.

  • 5
    « ?Couldn't have been any better!! »

    CLEAN, FRESH, and NICE!!!!!!!!!!! We stay for one night Very good breakfast, coffee, bagles, cereals, eggs Staff the friendliest ever! Perfect location Our room was very confortable, with microwave and fridge

    4
    « best western stay »

    Overall it was very nice experience. The service was excellent and staff was very helpful. Breakfast was also very good. Its good value for what you pay. Kids have enjoyed the indoor pool. Shower was not cleaned good but other then that I don't have any negatives.

    4
    « Secluded yet close to sites »

    Spent 2 nights while exploring the eastern shore and Newport. This was a convenient location and quiet as it was set back from the highway. It had a great pool and hottub. The rooms were comfortable and clean as I expect from BW hotels. Nice breakfast with lots of choices. I would stay here again.

    4
    « Clean, comfortable, economical »

    This is a very clean, comfortable, and economical place to stay. As a single grandparent, I brought my two young grandchildren for the night while their parents loaded up their moving truck. We had an enjoyable time in the pool/spa, found a family-friendly bedtime moving to watch, and slept comfortably all night. The breakfast staff was outstanding and the food very good. We've stayed here once before as well. Very nice and fit our budget.

    4
    « Nice stay »

    The location is great, right off the highway. My room was clean and comfortable. I really didn't take advantage of anything they offered as it was just a quick work trip. I would stay again if in the area.

    2
    « room ok, staff terrible »

    This staff needs to be taught the meaning of hospitality. At check -in the desk girl bad mouthed the previous guest to me, who I happened to be in the same party as! The food was horrible and when I asked the girl at breakfast what time check out was, she said "I don't know, I only work in the dining room." I will not stay here again.

    3
    « Worked well for us »

    After being totally disappointed with another hotel, we got a room here. Clean, comfortable, very acceptable place. Right off 95, in fact if you're not looking you'll miss their sign. Opposite the Sunoco station at the exit...motel is next to the Super 8 and up the hill. No elevators, so if stairs are an issue do not get a 2nd floor room. In fact, from the front portico it is a 4-5 step-up entrance.Typical small coffee pot with packaged pod in the room, microwave and mini fridge too. Ice machines near lobby, so may be a walk from a 2nd floor room. Separate room near lobby for complimentary breakfast, which we did not try. Dunkin' Donuts a block away, for quick "get on the road" people.

    1
    « Terrible and Disgusting! »

    I would give it a zero if I could. We decided to stay at the Best Western Inn-West Greenwich because I was offered a good deal, and it was in a quiet location, as opposed to the one by T.F. Green. Since the moment I entered the room, I was overwhelmed with stuffiness and a smell of mustiness, like the smell you get when someone leaves their clothes in the washer too long. I didn't even want to shower! The bathroom smelled worse! I was forced to eventually shower and the dispensers had no shampoo or body wash. My husband called about it the smell, and they said a "technician" would be in to take care of the problem. They tidied up the room but it's as though they just went in and sprayed something over the nasty smell! We hardly spent any time in that room because of this problem. They never offered to switch us rooms. Our neighbors were party animals, very noisy, and we couldn't drown out the noise with a television because that wasn't working at all! This is the first and LAST time I book a room based on pricing. I understand this isn't a luxury hotel but if you're in the business of hospitality you should at least meet minimum sanitary requirements!

    3
    « Just O.K. »

    We stayed here because the price was right and they had a heated pool for my grandson. Only the pool wasn't heated and was freezing cold. The hot tub is puny but at least the water was warm. The room had some type of fake air freshener in the air conditioner that smelled awful. Luckily we we only in the room a very short time both nights. I probably would not stay here again although it seemed clean and was quiet. I didn't go down to the breakfast area but my husband and sister did and said it was fine. The parking was perfect. We were along the left side of the building and could get back and forth to our car easily. Super 8 hotel is also at this location, maybe I'd take a look at that. The lady at the front desk was very nice and housekeeping always said hello.

    4
    « Very Quiet & Scenic yet Convenient & Accessible »

    This hotel is my "go to" hotel to stay when I'm in Rhode Island to visit my daughter in college there. The rooms are large and clean. The beds are comfortable. The sink and mirror are separate from the toiled and shower which is nice when staying with others. It is nestled in a quiet, wooded area but walking distance to the gas station and a few hundred yards from I -95. They have a breakfast buffet with is okay at best and a pool & hot tub with access to picnic area.

  • 3
    « Grains of sand »

    I love the beach and every grain of sand on it but if you've seen one grain you have pretty much seen them all. The hotel/motel is clean and basic. The staff are accommodating and the free breakfast is perfectly satisfactory . The small workout facility , well it works out. I am not at all damning the place with faint praise. It performs as advertised. That is enough. Yes, we would stay again should the occasion call for it.

    4
    « convenient hotel for neded area of travel »

    Hotel was great for ease of travel for family get together in R. I. area. Booked 3 rooms, all were clean and comfortable. Hotel amenities were fine. We only spent one night and didn't have time to experience all the hotel had to offer. Breakfast was just fine and a great timesaver for our needs. Would use this hotel again in the future.

    4
    « Good hotel, but chancy to stay »

    Good hotel. Nestled in the woods right off the expressway. Quiet as well. No elevator, but does have 2 stories. Skeleton staff makes it hard if there is an issue. We used the pool, hot tub, and fitness room. All were small, but serviceable. I recommend the hotel, but if any problems creep up, they might take a day to get fixed (we had a broken toilet).

    5
    « Perfect Central Location »

    Very nice clean hotel central to everything in Rhode Island. lovely breakfast, with eggs, sausage and a cool pancake machine that my kids loved! Nice indoor pool and hot tub. Hotel is in a secluded wooded area, very peaceful.

    1
    « I will never stay at the hotel again! »

    The room had a terrible, musty smell. The maid did nothing to improve the odor. When we called the front desk, NO ONE answered the phone on two separate occasions. We were basically thrown out of our room even though we had been given permission to stay a bit later. A VERY BAD EXPERIENCE ALL THE WAY FROM CHECK IN TO CHECK OUT. We will NEVER be back at this hotel.

    3
    « Weekend get-away »

    Best Western, West Greenwich Inn, Rhode Island was very comfortable. A quiet setting. Rooms were fine, clean and adequate. Breakfast was poor. Not a good selection. If in the area, I would stay at this motel again. (But not for breakfast)

    4
    « Road Trip »

    A very quiet hotel in a quiet wooded location with a nice indoor pool and hot tub. There is easy access to Jamestown, Newport, the Breakers and beaches The roads are well maintain and well marked. Nice.

    5
    « Great stay - we'll be back! »

    This Best Western is in a quiet area surrounded by nice trees with lots of safe, well-lit parking. We were greeted by a very friendly and cheerful front desk clerk and were given a room next to our friends whom we were travelling with. The lobby is very pretty with a large fireplace. Our room was big, clean and the bathroom has a nice vanity. There was lots of storage for hanging clothes. The indoor pool is quite large for a hotel, and the hot tub was great to relax in. The free breakfast was more than adequate, and the room was large enough to seat several people. We will definitely stay here again when we return to the area.

    5
    « More Than Met Our Needs »

    Ours was an extended stay exploring our Rhode Island roots. Located just off I-95 mid way. Management made us an economical offer. Rooms clean and comfortable, staff attentive and were quick to correct very minor issues. Motel renovated and further updates are seamless to guests. Pool, spa and fitness rooms looked great but we did not use. Parking close to entrance doors and the landscaping well done making our coming and going feel quite secure. Location is surrounded by trees and off by itself so we drove 5 or 6 miles for dinner. Would definitely return in future.

    1
    « " Dirty mens underwear found under desk" »

    We stayed three days here, two to many. Should have left Tuesday when we arrived back in the evening to unserviced room. We were told sorry we had someone walk out today, make a list and we will deliver what you need. We demanded to change rooms and were allowed after a conflict at the front desk. The lady manager was snappy and inconsiderate...felt like she was doing us a favor for staying in this hole. Another manager persuaded me to stay because we could benefit from the two stay promo by checking us in and out between the days of our stay to generate two separate stays and receive a gift card. The next day he informed us it wasn't going to fly after we booked for three days. the final day we returned back to find a nasty pair of mens underwear under the desk. After approaching the manager we were told if that happened to him he would "skid addle out of here". We did the next morning. Good thing is there is a wonderful Best Western in Groton Conn. just minutes away. Please do yourself a favor and go there! the breakfast alone is well worth the 18$ more.

  • 2
    « Not impressed »

    This Best Western is in a remote area, surrounded by trees. It is in need of some TLC. Very outdated lobby and hallways. Our room was in bad shape- the smell of mold and mildew was very strong. Water stains on the ceiling, very worn linens, chair was so stained. It, along with the floor lamp, were broken. The floor lamp was propped up in the corner and the nasty chair was propped up against the lamp- mismatched, broken furniture. Indoor pool and hot tub were okay. Our concern is that the tiles surrounding this area were very wet and very slippery- be careful. The complimentary breakfast was fine, there were plenty of items to chose from. The lady overseeing breakfast had a tip jar on the counter. Kinda tacky in our opinion. We stay in a lot of hotels and have never seen this before, except for omelet bars. Anyway, we were quite disappointed with our room and this hotel. Thank you.

    4
    « quiet hotel »

    hotel was clean and very quiet and nice staff at breakfast..very easy on and off big highway and easy check-in and out..has nice pool and picnic tables. Breakfast is in a nice room and choices are good

    3
    « Be on time for breakfast or else »

    Front desk staff was very friendly. Allow us to check in early the first day. This allowed us to do our sightseeing at the Mystic Aquarium. The next day, we grabbed a quick bite before heading out. As we were leaving, we notice the breakfast staff grab the pancake machine while another guest was standing there. On our final day, we had express checkout, but wanted to get a bite. At the other BW, we could grab a bagel on our way out five minutes after bkfast ended. Here, all food was removed promptly. When the staff rolled her eyes, we decided it wasn't worth the hassle. Guess she was in the army.

    3
    « Good hotel; good location, but get into the left lane quickly! »

    Average BW. I have stayed at this location previously. It is a little more run-down than I remembered but overall a decent stay and good for the value. I stayed at 7 hotels during my vacation so they are all starting to run together for me. A terrific pool stands out at one; a super comfy bed stands out at another (neither are at BW) but overall, as I said, I was pleased with my stay.Look for the Super8 sign when driving as the BW sign is a bit hidden. They are on the same entrance. You will need a car here as they're didn't seem to be a heck of a lot in the surrounding area that one could walk to.

    2
    « NEEDS MAJOR IMPROVEMENTS!! »

    I stayed at this hotel last year and had a pretty good impression of the place. As I was returning to Rhode Island again this year, I thought I would book our 4 night stay there. BAD MISTAKE! I checked the tripadvisor rating and it was 4 stars. There is no way it should be rated as such. The hotel is quite rundown and badly in need of a face lift. Carpets are in very rough shape and emit a musty odour. The carpet in our room had a patched ceiling from a previous water leak and a large square of patched carpet (see photos). The seal around the bathtub was discoloured and unsightly. The housekeeping service was shoddy to say the least. Our room was not vacuumed in the 4 days we were there and I had to go to the front desk to get replacement soaps and coffee supplies, as none were replaced. The breakfast buffet has little variety and is the SAME each and every day! How hard is it to change up sausage for bacon?? I'm done with this place. I've decided to try the SUPER 8...right next door, when I return to the area.

    1
    « Dirty/Stained Bedding and Terrible Customer Service »

    I have 5 photos showing that the bedding in our room was either dirty or stained. This is unacceptable. When I tried to address this with the front desk person, she gave me an attitude. This location is independently owned, which perhaps explains why the stained bedding is still being used instead of replaced - is the owner trying to save $$ while risking losing customers? I was very disappointed. This location represents the BW chain and made me question the reliability of quality. Is getting a good experience based on the location? It shouldn't be that way. I should expect consistent quality. I would like a FULL refund for having gotten a room with dirty/stained bedding. The hotel was booked so I couldn't switch rooms. This meant that the front desk person had to bring me clean sheets and I had to re-make mine and my children's bed - this is unacceptable. By the time we arrived at the hotel, it was very late - after 10:30p.m. The front desk person's response the next morning was that I should've just left the hotel - it had been my choice to stay despite the dirty/stained sheets. What kind of response is that?? How unprofessional and what terrible customer service. She obviously wasn't interested in seeing the situation from my view - I had arrived late in the evening with my family, expecting a welcoming and clean room and what we got instead was dirty bedding. By the time I noticed the dirty/stained bedding, we had already taken showers and were ready for bed. A full refund is the only acceptable resolution to my experience. I plan to contact the manager next week (he is not in this week) and will contact the corporate office if this is not taken care of to my satisfaction.

    3
    « Somewhat disappointed based on trip advisor 4-star review rating. »

    I didn't read the reviews before booking because it was for one quick night stay but I did see it had a 4-star rating so I figured it was a safe bet. It wasn't terrible but our experience was not great. The bathroom sink did not drain (You would think the cleaning staff would have informed someone). I told the front desk on checkout but didn't get an apology for the inconvenience. The bathroom had an annoying mildew smell and there was a rip in the rug in the bedroom area. It's quite possible that other rooms were in better condition than ours. The room was acceptable but the bed was on the hard side but comfortable enough. The pillows were very good and I liked the air conditioner since it didn't keep shutting on and off throughout the night. Breakfast was acceptable but they ran out of yogurt and didn't have anymore. Also, for some reason teabags were not left out and I had to ask for one. I got a good rate since I booked a nonrefundable one right before we left the house for $80 + tax. We didn't use the pool or exercise room so I can't comment on those. Overall, it's not bad for a one or two night stay. It's also conveniently located right off the highway.

    3
    « check first »

    Nice hotel but they didn't inform us of broken pool heater until after we booked, arrived, and jumped into very cold pool. I vacation with my grandson and look specifically for heated pools where we stay. They should have informed us. So make sure you check before making your reservations.

    5
    « Nice, clean friendly family hotel »

    I love this hotel! We have been staying at this hotel for all of our get-a-ways for the past 3-4 years. We are treated like family when we stay here. Staff greets us by name and we rarely have a complaint or bad experience. If something does come up that we feel is an issue, the staff fixes it immediately.

    2
    « Poor houekeeping »

    We stayed again this year, after not being happy with the stay last year, because we were offered a %50 discount to come again. We were very happy with the price and expected a much better stay. We were very disappointed when, knowing we had issues last time, we still had issues this time. Most of the issues seem to be with housekeeping. Our room had an off and on terrible musty odor, we had to go to the front desk twice to get toilet paper (not sure why extra aren't left in the room?), one day housekeeping didn't come at all and the next day when they did come, we had to have them come back to make bed and take garbage and even then new towels were not left.

  • 4
    « Comfortable stay for 9 days »

    We were back in our old home state for funeral and to visit with family and friends. We needed a convenient location. This hotel is showing its age a little but it was clean. While we were there the outside landscape was updated and refreshed. The hot tub was great and the indoor pool is quiet and clean. The room is a good size with a refridgerator that was larger than a cube. We had a first floor room and although you could hear footsteps overhead it was still a quiet location.

    3
    « Average »

    I would say this place was average. We got a good rate as it was about 20-25 minutes from Newport where we spent most of our time. Right off the highway and was very quiet. I say average because I thought it was a little outdated. Staff was nice and we had no problems with anything. Breakfast was OK, nothing speacial.

    5
    « Home for a week »

    My wife and I and our son stayed at the B.W. in West Greenwich, RI, we got an excellent deal on the room. The breakfast was great I loved the pancake maker just push the button and you'll have 2 cooked pancakes in 1 minute

    5
    « Visiting Providence RI for Waterfire »

    We had a one night stay that this Best Western so we could enjoy the wonderful experience of Waterfire in Providence. The twenty ride into the city from West Greenwich was very easy to make both before and after the event. By staying a little outside the city we could get a reasonable room rate. The motel is close to the Interstate, well designed, quiet, clean and comfortable. The pool area and fitness center looked very nice but we did not use them. The breakfast offerings were good, but I did miss the waffle machine. We will planning on staying here again when we are in the area.

    2
    « Dated.. »

    We stayed here because there were no more hotels with a pool close enough to the RW Zoo, but not in a busy area, during this past mother's day weekend. This hotel is dated, as in don't walk barefoot in your room kind of dated. The carpet has seen better days, decades ago. The bathroom was decent. No closet space but the room had a microwave and a dorm fridge. Breakfast was, sorry but disgusting. Yogurt, sausage patties and eggs were available the first morning, but not the next. Also, you can tell we were eating leftovers from earlier days. Forget about fresh fruits as well. Yuck! Grab a cup of coffee but eat somewhere else. No late checkout either. They won't bend anything in this hotel. First and last time we're staying here. For the price, i expected more.

    4
    « Tucked away hotel »

    This hotel is tucked away and surrounded by trees just off and above the highway. Quiet location, level access, but no elevator (lift). Was able to ask for a ground floor room. The pool and jacuzzi in good order, just watch your step on the slippery tiles. Breakfast not quite as good as other BW hotels.

    3
    « Good value, but replace old carpet »

    This hotel has very old carpet everywhere, except inside of room. This old carpet make me feel cheap on this hotel. During morning breakfast time, item refill is slow. Many items are empty. The breakfast item selection is limited too.

    4
    « nice stay »

    stayed here for my nieces graduation from Johnson & Wales and had a great stay the breakfast was very good and and the staff were very professional and kind . The rooms were comfortable and clean will be back

    4
    « comfy and quiet »

    flat screen, microwave, frig.. and a nice bed. My only complain is that since I am a disabled vet, the handicapped parking spaces should be by ALL doors, not on the other end of the lot in the front. There was a problem with the reading desk and when the front was told about it, maintenance was on it before we could hang up the phone

    4
    « Ok place, clean and comfortable, but night staff was rude. »

    Overall, this was an OK stay. The check-in woman in the afternoon was very courteous and helpful. The room was very clean and comfortable, although the hallways smelled like smoke to me. I had to leave early in the morning, around 5 am. The night-shift guy was pretty rude. I asked if I could get a glass of juice since I was checking out early at 5 am, he was adamant that the breakfast wasn't available until 6. I said all I wanted was a glass of orange juice. He said, "the juice machine is locked until 6." Whatever. He basically spoiled what was otherwise a pleasant stay.

  • 3
    « ADA room bedding »

    The staff was aware of previous complaints regarding the condition of the mattress in this room. The coils could be felt through the mattress. The "reason" they hadn't done anything about it is because the ada beds have to be lower. I suggested adding a mattress topping. They said "what a good idea" but I doubt they fixed. The tv wouldn't work until they reconnected a cable box that was hanging from the wall...but they came to do it quickly.

    3
    « Nice Best Western in Rhode Island »

    Nice Hotel, with friendly staff. Hotel rooms are nice and clean, beds a bit hard, but ok. Breakfast is average, you cannot compare with european standards here. Warm breakfast = hard cooked eggs, potatoes and hacked meat.

    4
    « Best Western »

    Our recent stay at Best Western Hotel in West Greenwich was very satisfactory. The room was clean and comfortable and the staff very friendly. We were provided with coffee in the room. We always have our computer with us, so welcomed the internet access provided by the hotel. The complementary breakfast was great.

    4
    « Nice Getaway »

    Carmen was the staff member in the morning, she was very warm, friendly, and helpful The hot tub was amazing the only reason I didn't give 5 stars is the breakfast needs to be upgraded in quality as well as quantity the bed was comfortable, and the room was clean, but needed dusting I would definitely return when I'm looking for a quiet, getaway.

    5
    « Pleasantly Surprised but they need a wake-up call !! »

    This hotel was nothing like the negative reviews posted. In my opinion the place was great: quiet location; rooms were freshly painted and carpeted with seemingly new bedding; bathrooms were clean; the whole place smelled neutral, no odors. The lobby has the feel of a county lodge. The building is clean brick and handsome to look at surrounded by woods. The owner needs to change the branding of this location and act like the 3 to 3.5 star property it actually is and shed any previous images. On the downside: there is no elevator, the breakfast items are low quality like they came from the discount rack of a wholesale club and the coffee was weak. Please switch to real eggs, quality meats and fresh potatoes, get rid of the automatic pancake machine and provide real juice and other condiments, same goes for the "honey flavored or the maple flavored syrup". Once some of these things are done, raise the rates a little and get in a good clientele. Best of luck.

    5
    « Self »

    The Staff is Great....Carmen who is at the front desk goes beyond to accommodate her guests !!! We have been there too many times due to very bad weather in the past year...But every experience has been "Like family".. Would Not have it any other way.. Reason this means soo much to me is that they help me to Help my mother and they make it easy !!

    2
    « Stinky »

    Very old and run down + smelly. We visit the area to visit relatives a couple times each year but will not be staying here again. Yes, I realize it is cheap but dirty and stinky it is. I'll pay a little more and stay elsewhere.

    5
    « Comfortable and Caring »

    Stayed here a few times now and always have a great experience, we stayed here when we first moved to RI for 2 months and they were very accommodating. Pool is currently being renovated but will be worth it when done.

    5
    « Stay for the service! »

    I can't say enough about how wonderful the staff here is. I booked a room for my elderly father in law using a third party site and there were some issues on check in (having to do with third party site not the hotel) the problem was handled quickly, efficiently and with a smile. They were thoughtful enough to put my father in law on a bottom floor so it would be less walking for him as well. It was also a really nice touch that they rembered our names throughout our stay . The hotel itself was very clean and well appointed although the rugs/furniture are a bit worn. We loved this place because of the staff and I think you will too!

    3
    « Good rooms, so-so breakfast »

    This hotel features clean and spacious rooms and a nice, off-the-street location. The service was fine and the amenities were as to be expected. The prices are very reasonable. In fact, I was tempted to give this place four stars, but the breakfast was such a let-down compared to other Best Westerns I've been to, that I just couldn't do it. The options were pretty limited and there was almost no fruit and no proteins to speak of - just various types of starches (e.g. cereal, rolls, pancakes, etc.) So thumbs up on the rooms and prices. Thumbs down on the breakfast.

  • 4
    « Reasonable as a motel »

    As far as sleeping, internet and comfort, this Best Western is very good. Comfortable bed, helpful staff. When I needed a toothbrush, the front desk clerk searched and found one lone toothbrush and brought it to my door. The internet worked quite reasonably. Not high enough bandwidth to run a movie without skips, but adequate for everything else. As far as food, nothing to write home about. The eggs seemed packaged. They ran out of sausage the first (of three) day we were there. We ended up going to Middle Of Nowhere Diner just down the street.

    5
    « My stay »

    i arrived on Christmas day i was booked for 17 days and it was nothing i would have expedited, i didn't have one bad day and i told my family and friends how nice my room was how the whole staff was always asking me if i needed anything , how great the breakfast was i will plan on staying at the best western again

    5
    « Spacious rooms, neat facility »

    Excellent price, well kept. A little out-of-the-way, but compensated by the low room rate. nnn mmm eoeo fjfhj frjdshQIUW qwihjrf fhjfoi3YHOerf 3QOIRF q3oihofh froiqwrhr3 doiQOWHRO IS THAT 200 CHARCTERS??????

    5
    « always good place to stay »

    Very comfortable bed everyone got a good nights sleep. Very friendly staff nice looking inside and outside. Would highly refer to anyone to stay there. Close to most everything you would like to do. Casinos only about 30 minutes away

    4
    « Great value »

    Everything worked as expected, from the front desk, to the room, breakfast- everything. A solid 10 for the price. Recommend the first floor, either wing, as there is no elevator. Great park like setting, quiet, easy access from a major highway - can't say enough - a gem in the rough.

    4
    « Overnight to visit family in area »

    We have stayed here before and will do so again. We were a little disappointed that the pool and hot tub were not open. The breakfast lady was especially cheerful and helpful for the first thing in the morning!

    4
    « Nice Country location! »

    Needs updating, but you can't beat the price. Clean, great staff, Country location yet close to town. Pool and Hot tub were closed for renovations but I'm sure I'll be back when they are open to check them out!

    5
    « West Greenwich's Best »

    Clean, comfortable rooms; fine variety of breakfast items; pool; fitness room; and caring staff all make for West Greenwich's best --Best Western Hotel. Conveniently located off of I95, the hotel is our favorite place to stay when visiting family in Rhode Island and Connecticut.

    3
    « Super Bargin! »

    Great hotel! No frills but very clean with a good price and location. Whenever I have friends coming to visit I have no regrets booking rooms at this hotel. Because it is near my home it also makes for a nice get away.

    4
    « Nice place to stay »

    I like to stay here every year when I have a conference in Providence RI. Its close enough to drive and keeps you out of the city. Food places are close by. Quiet area, cute hotel, could use a few upgrades but other wise, a nice place to stay.

  • 5
    « Great Value... Great Staff! »

    My husband, son and I stayed here last weekend. The desk clerks are awesome, especially Keri, and Marie who handles breakfast is awesome! The breakfast was great, the room was clean and comfortable, and the pool looked great. Unfortunately we didn't get to use the pool but we will next time as we're definitely going to stay here again!

    4
    « A Good Value »

    I booked the wrong arrival and when I went to check in and realized my mistake, the representative was most helpful in locating another property for us to stay for the night. We were welcomed back the following night and stayed on the first floor with nice accommodations. The only disappointment was the tiling in the bathroom tub area did have mildew in the grout and it appeared that there was some repairs were made. The breakfast was nice with waffles. The price was right and a great value. I'd stay there again when back in the area.

    4
    « Very Good Value »

    I would recommend this Hotel to any traveler(s) looking for good value. It is an older Hotel. You are not going to see new carpets or furniture. You will see decent clean rooms with a decent pool and Jacuzzi area. If you are looking for immaculate rooms be prepared to pay $150 a night. If you are looking for a decent room be prepared to pay $70 a night and get a good nights sleep at this Hotel.

    4
    « Great Value »

    Nice secret hotel tucked away in Rhode Island. Such good value for money as an overnight or for a few days. Lots to see around the area. I will stay here again if I pass this way. The staff are friendly and helpful.

    3
    « Great pool and breakfast »

    I was there for 1 week and was unhappy unless I was at breakfast or near the pool as this location is very dull and not exciting ! the pool was an olympic size pool that was just the right temp every time I got in it. Then I would jump in the hot tub and relax then jump back to the pool and repeat 4-7 times through the day.

    5
    « Clean and comfortable. »

    Every April, we pack the kids up and head to this Best Western to best the winter blues by swimming in the pool and enjoying the hot tub. The staff is always pleasant, the rooms are always clean and the breakfast is fantastic! Looking forward to next April's trip!

    4
    « A Convenient and Comfortable Place to Stay »

    The staff and size of this property made it a pleasant place to stay. The breakfast room was busy on the morning we ate there, so that made it a bit uncomfortable. That said, it was a good value, as usual, and we were happy we stayed there for 1 night.

    4
    « Great Value »

    The Best Western was a great value--Nice,spacious rooms that were very clean. The staff was quite helpful. The location was close to all amenities. The price also included breakfast in which there was a good selection of breakfast items. We would definitely go back again!!!.

    4
    « Couple of little snags, but overall a good experience »

    We had some issues upon check-in, where the clerk assumed we were another party that had requested a first floor room. The price was double what I had secured online and at first she was not very responsive, but then came around and fixed the problem. The room was clean. We had to request a fillup for our body wash which was empty when we checked in. And the key cards kept losing their signal so we'd have to bother a maid or go get a new one at the desk. No major problems though. We really enjoyed the pool, jacuzzi and the full breakfast. Beds were super comfy, too.

    2
    « Very disappointing Best Western experience »

    Arrived after sight seeing all day to find the pull out couch was not made up! Jacuzzi not working and pool was cold. The floor was slippery in pool area causing our family to slip and fall on the hard tile deck! Staff was friendly when you could find them. Hotel needs updating. Dresser drawer fell apart when we opened it. Rooms weren't as clean as I expect from a hotel. Hot breakfast food was lukewarm and eggs appeared to be powdered.

  • 5
    « great stay »

    The front desk staff were very friendly. The hotel was clean and very comfortable. it was in a nice area and i would stay here again. free map at the desk was very helpful as we were traveling to points in RI

    4
    « Good value and lovely staff »

    This is a great hotel for the money, it has a lovely pool and a free breakfast which included scrambled eggs and hash brown. The staff were lovely and the room was clean. Couldn't ask for more really on a stay over whilst passing through. Close to a garage to buy some supplies of needed, easy to find and loads of parking.

    2
    « 3rd time a charm ? NOT »

    Stayed here two weekends in a row ( both Saturday nights ). Both times I ASKED for the top ( 2nd ) floor. Both times I was told " 2nd floor is sold out ". At the 3 pm check in time? Cmon. Both times Godzilla ( or similar ) was right on top of us, dancing up a storm during the night. Free breakfast was blah, customer service was horrible ( except the manager the second time ). Would I stray again? Let me see.....

    3
    « Quiet place for a stay »

    Nothing remarkable about the place, which is right off I-95 but manages to be quiet, in the woods and very dark at night. Not a place worth seeking out, but you can certainly do worse, especially if you manage to get a good deal on the price.

 

Getting to the hotel ...

All directions
·From: I-95 north or south. Take Exit 6, drive 1500 feet and go on Route 3, turn left before Shell/Sunoco gas station.