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Best Western Plus Hotel West Covina Inn, West Covina

4.0/5  - basé sur 378 notations.
3275 E Garvey Avenue N, 91791-1708, West Covina, United States - See map
Best Western Plus West Covina Inn - BEST WESTERN PLUS West Covina Inn - Stay 3+ nights or book early and save up to 20% off. The Best Western Plus West Covina Inn is ideally located in the center of West Covina. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This West Covina, California hotel offers complimentary hot breakfast and convenient access to Southern California attractions including the L. A. County Fairgrounds (Pomona Fairplex) and Disneyland®. Ideally located next to the San Bernardino Freeway, the Best Western Plus West Covina Inn provides all of the comforts and amenities of home at an affordable rate. This West Covina area hotel offers well-appointed guest rooms or suites featuring, cable satellite television and free high-speed Internet access. Begin each morning with a free hot breakfast buffet, including: scrambled eggs, sausage, waffles, yogurt, fresh fruit, cereal, Danish, muffins and more. This Los Angeles County hotel also features an outdoor swimming pool and spa, guest laundry, business services and meeting/banquet facilities accommodating up to 45 people. Guests will also enjoy the variety of restaurants available on Restaurant Row, located next to the hotel. West Covina is a booming city of industry, home to Xerox Corporation, Mercedes-Benz, Regal Entertainment and the Big League Dreams Sports Park. Racing fans will enjoy spending the afternoon at the Irwindale Speedway, Auto Club Raceway at Pomona, or the Auto Club Speedway in Fontana while others will appreciate the close proximity to shopping areas such as IKEA®, Westfield, and Eastland Shopping Centers. Take a quick day trip into the Los Angeles area to visit key Southern California attractions including Disneyland®, Knott's® Berry Farm, Universal Studios®, Hollywood, Raging Waters®, and the Pacific Ocean via many of the beaches and piers of Southern California. The Best Western Plus West Covina Inn also provides convenient access to a variety of universities and colleges including Cal Poly Pomona, Mt. San Antonio College and Azusa Pacific. The friendly, helpful staff at the Best Western Plus West Covina Inn is ready to ensure a fun-filled memorable stay in West Covina, California. Make a reservation today!

Best Western Plus

Hotel West Covina Inn

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Hotel advantages

  • Spa
    Spa
  • Outdoor pool
    Outdoor pool
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 378 guest reviews
NOTE ISSUED
Excellent
157
Very Good
133
Average
51
Poor
16
Terrible
21
REFER TO NOTICE
Business Business
80
Couples Couples
74
Family Family
155
Friends getaway Friends getaway
29
Solo travel Solo travel
25
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Best Covina"

5
11/12/2018

The night receptionist from Spain is super quirky yet very efficent! I talked with him for a long time and I wished he was the receptionist at every place I stayed. The hotel had a beautiful fire place going in the lobby and of course the usual coffee and tea. It is a large place, very grand. I immediately felt at home here. The place is very clean and I thought it was nice they had dispisable shower caps in the room. The decor was appropriate. The walls are a bit thin maybe so you can hear doors clising in the hallway but didn't seem to bother me. The bed was comfortable as well as the pillows. I will return here.

"Our Favorite in the Covina area"

5
24/11/2018

Going every other month or so, we average 7-9 nights a year in this hotel. Wonderful staff. Clean and comfy rooms. The breakfast is included and varies day to day. Some days better then others. Location is convenient, to the 10 freeway. And plenty of restaurants in this area. Some you can easily walk to. Ha ha, this last time we had to laugh, when we saw 2 ants on the floor in the bathroom. It was funny because someone once reviewed that there were ants in their room. And 2 ants way up on the 4th floor just made us laugh. We had been fighting ants at home this week. Anyway we were there for two nights and no more ants were seen.

"Quick stay in West Covina"

3
06/11/2018

Checked in late and only 1 person at front desk so check in was slow. One Elevator wasn't working so we had to walk downstairs to garage. Room was clean and nice for the $$. Free breakfast was good. Pool extremely cold but it is November! Jacuzzi was dirty. So we passed. All staff pleasant and professional.

"Great stay"

5
03/11/2018

The staff was friendly and professional. Our room was very spacious and clean. We've have never been disappointed when we stay here. The hotel is quite and the beds are wonderful. Will stay here again for sure.

BWPWC-Manager, Guest Relations Manager at Best Western Plus West Covina Inn, responded to this review
We appreciate you taking the time to share your great remarks and we are delighted that you enjoyed our clean, comfortable and spacious guest room, but most of all the inviting service you received from our team!

"Very comfortable and clean"

5
30/10/2018

A great relaxing stay with a nice clean room and comfortable bed. Excellent breakfast and a friendly helpful staff. Plenty of space to move around the room and a very nice tub/shower in the bath. A wide screen TV with a good selection of channels, mostly sports (!)

BWPWC-Manager, Guest Relations Manager at Best Western Plus West Covina Inn, responded to this review
We thank you for the kind words, it is so great to hear that you enjoyed our clean and comfy hotel and we hope to see you again on your next visit!

"Nice Stay"

4
23/10/2018

Hotel staffs were friendly and checked in process was smooth. beds very comfortable with good WI-FI connection. the breakfast area and selections were exceptional. they served scrambled eggs, turkey patty, home fries, fruits, cereals, danishes.

BWPWC-Manager, Guest Relations Manager at Best Western Plus West Covina Inn, responded to this review
We are glad you enjoyed the hotel room as well as our the breakfast We appreciate your feedback and we thank you so much for the lovely compliments.

"Nice hotel"

5
12/10/2018

Hotel staff were very friendly. The staff at the breakfast area were exceptional. They brought out fresh batch right when it was empty, you didn't have to wait that long. Hotel room was clean. Will definitely stay again.

BWPWC-Manager, Guest Relations Manager at Best Western Plus West Covina Inn, responded to this review
Great! We thank you for the kind words, it is so great to hear that you enjoyed our clean and comfy hotel and breakfast we hope to see you again on your next visit!

"Great Place to Stay"

5
03/10/2018

The entrance and lobby are attractive. We were on the fourth floor. Beds are comfy and even have a desk and casual chair in the rooms. Lots of extras (hair dryer, coffee, iron, ironing board etc). The TV in the room was very clear and easy to see and hear. Breakfast was good for a buffet type. Wish the breakfast lasted a little longer.

BWPWC-Manager, Guest Relations Manager at Best Western Plus West Covina Inn, responded to this review
We appreciate you taking the time to share your great remarks and we are delighted that you enjoyed your stay, we do our best to keep our hotel clean and comfortable, so it is great to hear that you were pleased... Thank you

"Fortuitous location"

3
04/09/2018

I was helping my son and his husband move from Austin to Los Angeles, and when I booked the hotel, I did so because it would be a relatively short trip to our final destination. Then my son told me he needed to pick up some furniture he'd ordered from IKEA that required the U-Haul I was driving. Fortuitously, the IKEA was right around the corner from the hotel. I will say that the hotel had adequate parking for me to park the 20-foot truck. The room was what you'd expect, but the exit door at the end of the hall was busted open and had no lock (and apparently hadn't had one for some time). Made me a little concerned about security. Breakfast was OK, but during the night a huge tour bus had arrived and the place was very crowded. That's OK. It just meant that the hotel was popularly priced and met everyone's basic needs. And, hey, there's an IKEA nearby!

BWPWC-Manager, Guest Relations Manager at Best Western Plus West Covina Inn, responded to this review
Thank you for staying with us, I'm sorry we fell short of your expectations,We apologize. We're involved in an process of continuous evaluation and improvements, so you can be sure that any stay with us in the future will be even better than this stay. We look forward to having you with us again.

"Best Western Plus West Covina CA for Family of 4"

4
09/08/2018

We appreciate the room and services during our one night stay at this location. The breakfast was great and the staff who served us during breakfast were friendly and able to assist my two young kids. Our only problem was trying to go to the outdoor pool and then getting locked out and we had to walk all around the exterior of the hotel in order to get back in. There were no towels available at the pool so we decided to go back to our room and not swim.

BWPWC-Manager, General Manager at Best Western Plus West Covina Inn, responded to this review
Thank you so much we are so happy that you enjoyed your stay with us, it is very nice to hear that we are doing well. We will pass along the compliments, as in getting locked out at the pool area we do have 3 entrance around the hotel, We apologize that you had to go around the exterior to get into the hotel, also the pool towels are always available at the front desk at any time, please do come back when you are in the area we really do appreciate you and your business.

"Ants in my room and they offered to spray"

1
18/07/2018

I would not recommend this hotel to anyone. I basically paid to sleep with ants. My room was full of ants and within no time of being there they were all over my belongings. When I notified front desk I was appalled at the response I got when they said they would spray our room. I had to request to be moved and requested to cancel my stay. Horrible way to handle that situation. Needless to say I was not comfortable as I had small children. I declined and requested to leave instead.

BWPWC-Manager, General Manager at Best Western Plus West Covina Inn, responded to this review
Thank you for you feedback, we apologize that you had such an unpleasant experience during your stay. We have taken note of these comment. We also contacted our Orkins company to look into this matter. We hope you will visit us again and hope that your next stay would be a better one.

"Wonderful"

5
17/07/2018

Check in and check out was easy. Coffee and lemon water always available in the lobby. It was quiet, spacious, and clean. The breakfast was excellent. There were many choices for breakfast from eggs, breakfast meats, fresh fruits, danishes, and bagels.

BWPWC-Manager, Guest Relations Manager at Best Western Plus West Covina Inn, responded to this review
We appreciate you taking the time to share your great remarks and we are delighted that you enjoyed our clean, comfortable and spacious guest room, but most of all the inviting service you received from our team.

"Great Stay"

4
12/07/2018

Except for the Lady walking around in High heels on the tile floor above us at 6:30 am both mornings, we had an exceptional stay. The Staff was professional and courteous and the morning breakfast exceeded our expectations.

"Haro"

5
09/07/2018

Both housekeeping and the breakfast staff were friendly and excellent at their jobs. The front desk personnel were efficient kind and handled our issues with diligence and care regardless of the time or how many people were checking in. There are many restaurants surrounding this hotel and safety is assured. Our rooms were very clean as was the lobby with nice cool air during some very hot days. I highly recommend this hotel.

"Terrible Experience!!!!!!"

1
18/06/2018

We were there for a big celebration. The parking spaces were in really bad shape but I thought they would still be safe even though cones were in other areas so they knew about the problem. In the morning I put my car in reverse and it lunges just enough to roll down the slope into the cement block. (Earthquakes cause a lot of these problems and should have been fixed) I was told there was work because g do e and the Hotels I s would take care of it. Days later I was basically called a liar and they wouldn't fix the dent. This out a big damper on the occasion but I was assured to not worry about it, then I was told I wasn't telling the truth. There was a witness too, but that didn't matter to them. Horrible Hotel!!!!!

"Very nice hotel "

5
14/06/2018

Stayed here for 2 nights, room was clean and comfortable and the bed was amazing, pool area is good and plenty of areas to sit. Breakfast room is huge with heaps of different options, walking distance to many restaurants, highly recommend

BWPWC-Manager, Manager at Best Western Plus West Covina Inn, responded to this review
We thank you for the kind words, it is so great to hear that you enjoyed our breakfast, clean and comfy hotel and we hope to see you again on your next visit!

"Everything you will need"

5
27/05/2018

Everything you need for business or vacation. Poll & hot tub very clean, breakfast exceptional, desk to work at in your room, very clean room (yes even clean in places like behind the furniture),great parking, hot coffee & herb tea as well as lemon water available always in the lobby, front desk team fun yet professional , close to a variety of restaurant's (walking distance)

BWPWC-Manager, Manager at Best Western Plus West Covina Inn, responded to this review
We really appreciate your business and we are happy that you enjoy the hotel and our location and we are happy that you chose us, thank you for the great feedback

"Very nice hotel - some quirks"

4
15/05/2018

Stepping into the lobby felt like a first-class hotel. Check in staff were very professional and friendly. Full breakfast buffet is excellent. Rooms are decorated very nicely and are comfortable. The quirks? a) A leak developed on our first night from the fire sprinkler in the bathroom (and in the hotel hallway). Staff moved us to another room which was fine for the rest of our stay, even though the hallway still had the "drip bucket" all three days. b) Timed light switches turn off while showering, making it unsafe to get out of shower and turn light back on. c) for an almost first-class hotel, their bath linens feel like sandpaper.

"Business/personal trip to California"

4
12/05/2018

My experience at this location was a very good one. The staff members that I interfaced with were very friendly and accommodating. The hot breakfast offered a wide variety of offerings that more than satisfied my needs. Excellent location. Lots of great restaurants and shopping are just down the street. The West Covina Mall is just down the freeway a couple of miles. Underground parking. Did not use fitness center.

BWPWC-Manager, Front Office Manager at Best Western Plus West Covina Inn, responded to this review
We appreciate you taking the time to share your great remarks and we are delighted that you enjoyed our clean, comfortable and spacious guest room, and our breakfast but most of all the inviting service you received from our team!

"A Comfortable Stay"

5
11/05/2018

While attending my granddaughter's college graduation we stayed at this hotel. We had excellent service and a clean and organized environment. It's a good choice -- close to restaurants and shopping -- right off the freeway. And they had THE most comfortable mattresses I have EVER slept on!

BWPWC-Manager, Guest Relations Manager at Best Western Plus West Covina Inn, responded to this review
Great! We thank you for the kind words, it is so great to hear that you enjoyed our clean and comfy hotel and we hope to see you again on your next visit!!

"Very Good Place to Stay"

5
06/05/2018

The West Covina Best Western Plus is a very pleasant, comfortable and reasonably priced place to stay. The rooms are quite comfortable and the complimentary breakfast is excellent. The staff is most pleasant and accommodating. I have stayed there many times and always come back.

BWPWC-Manager, Front Office Manager at Best Western Plus West Covina Inn, responded to this review
Thank you so much we are so happy that you enjoyed your stay with us, it is very nice to hear that we are doing well. We will pass along the compliments. Please do come back if you are in the area.

"Nice Hotel"

4
03/05/2018

We stayed here for a few days. At the time they were redoing the front walkway so it was a little inconvenient to walk around through the garage but the staff was very nice. The room was clean and comfortable. Breakfast and WiFi were included. Near the highway (freeway) and several restaurants.

"Best best western"

5
29/04/2018

Best western was the best stay for me. Great staff! Room was comfortable Martin the staff member really made our stay well worth it. We had a hot tub in the room and the best was very comfortable. Relaxing.

"Extremely satisfied"

5
29/04/2018

Nice clean room, shower water was excellent, close to shopping and dining. Bed was super comfortable and was beyond expectation. Breakfast buffet was extremely satisfying with an array of choices to meet anyone's needs. I would definitely stay here again :)

"home away from home"

5
24/04/2018

I have stayed here numerous times and will continue to do so. It is always pleasant to walk in and they greet you by name :-). The location and the ease of access makes staying there a good experience.

BWPWC-Manager, Manager at Best Western Plus West Covina Inn, responded to this review
Thank you Mr. Sharman we are always happy to have you here with us.

"Very clean rooms, helpful staff made our stay great"

5
23/04/2018

This was my first time staying at Best Western and I'm very pleased with this property. The staff was very knowledgeable and helpful as well as very friendly. The rooms were spacious and clean. The bed was comfortable. The breakfast was hot, with waffles, sausage, eggs, etc. I'd definitely recommend this hotel to others.

"Great place"

5
19/04/2018

Lovely place to stay with friendly staff. Bfast spread is decent and they have a small counter right next to the reception serving coffee and some lovely cookies. Overall great place to relax and unwind.

"Exccellant place to stay."

5
31/03/2018

I would recommend Best Western Plus West Covina Inn, I would give it 5 stars. The staff is excellent , the rooms are very clean and beds are comfortable. Good Breakfast and Gym. I stay there often for work and I always get good service. Fast check in and check out. Always a pleasant experience,

BWPWC-Manager, General Manager at Best Western Plus West Covina Inn, responded to this review
Thank you so much, we are so delighted to know that you had a great time and enjoyed your stay, we hope to see you again sometime..

"HIghly recommended"

5
03/03/2018

Great price, wonderful staff, good breakfast, underground parking, quiet, large room - we were more than pleased with our one night stay. It is also conveniently located to I-10 but far enough away to avoid freeway noise.

BWPWC-Manager, Guest Relations Manager at Best Western Plus West Covina Inn, responded to this review
Thank you so much for staying with us and for your kind detailed feedback. We will certainly share this with our staff and look forward to being at your service again.

"Only One Thing Missing"

4
05/02/2018

We were going to a car show at the Fairplex in Pomona, and checked around for hotel room availability and cost. This hotel had a great rate, and rooms available, and was only a short drive from the Fairplex. The hotel clerks were nice, and the rooms were decent for a Best Western, Only item missing were USB ports in the room. The breakfast was good, and the parking was great. Easy in and out. Much better than I expected. They also had two big groups, and accommodated them well. The hotel is located next to a group of hotels, and those are all located next to an area that had a ton of restaurants like El Torito, Marie Callenders, etc. The restaurants get really busy, especially on a Saturday night. We got take out and came back to the hotel, but there's nowhere to sit and eat in the lobby area, and we asked it they would open the breakfast room so we could sit at a table. They said no, so we just pulled up chairs around the one lobby table and ate there. It didn't look good for them, as people came through the lobby, but that's what we did. Some hotels have their eating rooms open just for that reason. Other that that and the USB ports, the hotel was mostly quiet even though it was right next to the freeway. I'd stay here again. The bed was fine and the shower was good. Sometimes, that's all ya need!

"Reviee"

5
11/01/2018

Best Western has a winning combination with the appearance and service of this West Covina location. The staff was very courteous and helpful as they went out of there daily routine to assist us in our check-in and check-out. Great job.

BWPWC-Manager, Guest Relations Manager at Best Western Plus West Covina Inn, responded to this review
We are so delighted to know that you had a great time and enjoyed your stay, we hope to see you again sometime.

"GREAT experience"

5
09/01/2018

We were a last minute booking on New Years Eve. The desk people were MORE than accommodating, very friendly and kind. The hotel is beautifully done, room was great, service was excellent. The cost was very good for the circumstances. Definitely recommend to anyone going to the area. Perfect for the Rose Parade.

BWPWC-Manager, Guest Relations Manager at Best Western Plus West Covina Inn, responded to this review
I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you.

"New Years Stay in West Covina for the Rose Bowl Parade"

5
05/01/2018

This stay was excellent! I can only say compliments to the staff for taking such good care of us!!! The room was perfect and the location just off Interstate 10 even better. Breakfast was a huge plus for us as we were on the go early. We had other family staying in the area as well and our hotel surpassed anything else I saw.

BWPWC-Manager, Guest Relations Manager at Best Western Plus West Covina Inn, responded to this review
We really appreciate your business and we are happy that you enjoy the hotel and our breakfast, we are happy that you chose us. We will certainly share this with our staff and look forward to being at your service again.

"Excellent hotel & service"

5
05/01/2018

Highly recommend BW+West Covina Inn. The facility and staff went above expectations in all respects. The rooms are spacious & we had a fridge & microwave. The complimentary breakfast offered a large variety--the best hotel breakfast ever! We were pampered!!

BWPWC-Manager, Guest Relations Manager at Best Western Plus West Covina Inn, responded to this review
Thank you so much for staying with us and for your kind, detailed feedback. We will certainly share this with our staff and look forward to being at your service again.

"Went for Rose Parade"

4
03/01/2018

Easy access to Pasadena and parade route; convenient to restaurants and shopping. Generally nice area location. I was pleased on my slection for this hotel. Although road construction provided some difficulty, there was easy access to the hotel and parking.

BWPWC-Manager, Guest Relations Manager at Best Western Plus West Covina Inn, responded to this review
Thank you so much we are so happy that you enjoyed your stay with us, we appreciate your feedback. Please do come back anytime!

"Great value & reasonably priced"

5
30/12/2017

We stay here every time we visit my son and grandson. Have stayed here for years. One time I couldn't get a room because they were full; had to stay at another hotel on the same street. That was not a good experience; more money and no breakfast included! This Best Western is an excellent value, breakfast is very good with a very good variety, very comfortable beds! Staff is friendly, check in & check out is easy.

"Pleasant Stay in San Gabriel Valley"

5
27/12/2017

Great hotel that is ideal for visitors to the San Gabriel Valley or want to use it as a hub to visit the many attractions of Southern California like Disneyland, etc. Very nice clean and quiet rooms. Very helpful staff. Newly redesigned breakfast area is larger with far more selections.

"I couldn't hear myself think!"

1
26/12/2017

I asked for a quiet room in the hotel and I was given probably the loudest room I've ever stayed at at any facility. They put me in a room directly over the freeway and when I asked for anything else, I was told it was too much bother to move me. I'm a frequent traveler, especially with this chain and this was one of the worst nights I've ever stated any Hotel.

"Nice but dated"

4
11/12/2017

We checked in late at night and Martin really made our day. So friendly. The hotel is comfortable, a little street noise but not too much. Decent self serve breakfast. A bit dated, but I would stay there again.

BWPWC-Manager, Guest Relations Manager at Best Western Plus West Covina Inn, responded to this review
Appreciate your comment, I'm happy that you will stay with us again.We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, and we would let Martin know how great he is doing. Please visit again.

"This place is wonderful"

5
01/12/2017

From the moment we arrived, until checkout - perfect. This was a convenient location and a bargain. Breakfast was delicious with generous options. Thanks to each staff member. Everyone greeted us and had a smile.

BWPWC-Manager, Guest Relations Manager at Best Western Plus West Covina Inn, responded to this review
We really appreciate your business and we are happy that you enjoy the hotel and our amenities to our location, we are happy that you chose us, thanks for the great feedback.

"Best Choice"

5
25/11/2017

We stay here a few times a year. Everything, from the staff to the clean, comfortable rooms, and the included breakfast, makes our trip less stressful. They recently remodeled inside and out. We wouldn't stay anywhere else unless they were fully booked, when we are in the area.

BWPWC-Manager, Guest Relations Manager at Best Western Plus West Covina Inn, responded to this review
We appreciate your feedback and we thank you so much for the lovely compliments. We just redid the bathrooms and we are so happy that you enjoyed it. Please do come back anytime!

"Clean and Comfortable"

5
25/11/2017

Stayed Thanksgiving night at Best Western Plus West Covina Inn. Hotel is easy to get to, right off the freeway. Room was very large and looked newly updated. Hotel wifi worked just fine, no issues. I had a handicapped accessible room (some mobility issues), and appreciated the "no walls" shower. Only thing missing, would have liked a stool in the shower -- just would have been easier for me. Used the free breakfast, and thought it was very good. Room was clean and the attendant keep it that way, which is always appreciated. Only hint I would give to folks would be that if you really, really need a quiet room, request that you are further from the lobby. That way you are away from the freeway noise and also any noise that might come from the pool area, which is at the front of the hotel. Didn't bother me at all -- I was pretty close to the lobby -- but might bother other folks. Would definitely stay here again if I find myself in the area.

BWPWC-Manager, Guest Relations Manager at Best Western Plus West Covina Inn, responded to this review
We really appreciate your business and we are happy that you enjoy the hotel and our location to our breakfast room, and for the future please don't hesitate to give us a call at the desk when ever you have a need, we do have the stool available for the convenience of our guest at any time.

"Great bang for the buck..."

5
21/11/2017

I have stayed at this hotel several times in the past. It has a great staff, all the amenities one could need, easy access on & off freeways. Plenty of eateries within walking distance and a mall to shop in. The single night rate can't be beat for the area. I recommend this hotel to all who come to the West Covina area.

BWPWC-Manager, Guest Relations Manager at Best Western Plus West Covina Inn, responded to this review
Appreciate your comment, I'm happy that you will stay with us again. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you. Please visit again

"good place for a good price"

4
14/11/2017

FANTASTIC WATER PRESSURE and hot, hot water in the shower!!! Also, nice, clean rooms -- nothing to fancy, but I'm not high-maintenance, so plenty fine for me. Quiet in the halls at night, and FREE BREAKFAST! That's a win in my book!

"Great Price Great Place"

5
14/11/2017

Hotel clean, hotel employees very helpful and super nice. The parking was great. The rooms are big and spacious to move around in. We would and will stay again. This hotel is close to very good restaurants and easy access to the freeway.

"Great place to stay!"

4
05/11/2017

We come to Covina every year for a family reunion. This was our second stay at this hotel. I had to book online in order to get a lower rate, saved me almost $200 by doing that. I'm not sure why they couldn't match the online price but no big deal. Everything was great. The location is convenient, close to the freeway, shopping and lots of restaurants. The new remolded room is clean and spacious. Front-desk is very friendly, especially Martin. Breakfast buffet was better than most other hotels. We will stay there next year too. Recommended!

"GOOD SERVICE"

5
03/11/2017

Very thing is good. The location is also excellent. Close to freeway entrance, shopping mall and different restaurants. The new remolded room is clean and spacious. Front-desk is very friendly. Breakfast is better than most other hotels. Recommended!

"Great overall experience!"

5
30/10/2017

Came down from Washington for a funeral. the staff was great in getting me the best rates , the rooms were clean and fresh, and it was a very good value . I would not hesitate to use this facility again in the future !

Maggie T, Front Office Manager at Best Western Plus West Covina Inn, responded to this review
We are sorry that you had to come down to West Covina under those circumstances but we do thank you for the kind words, it is so great to hear that you enjoyed our clean and comfy hotel and we hope to see you again on your next visit! Thank You

"5 day stay"

5
18/10/2017

Very pleased with our stay. We had not expected the motel to be as nice as it is. Nice surprise. It was renovated about 6 months ago and they did a very good job. It was very comfortable and the staff was very nice.

Maggie T, Front Office Manager at Best Western Plus West Covina Inn, responded to this review
We appreciate your feedback and we thank you so much for the lovely compliments. We just redid the bathrooms and we are so happy that you enjoyed it. Please do come back anytime!

"Helpful staff"

4
17/10/2017

I was able to book a room at the last minute (after I arrived at Ontario airport). Staff was very helpful. Room was very clean, very spacious and comfortable. I had trouble opening the room door (latch was stuck), but the hotel staff quickly worked the door so I could enter the room.

Maggie T, Front Office Manager at Best Western Plus West Covina Inn, responded to this review
Thank you so much, we do our best to keep our hotel clean and comfortable, so it is so great to hear that you were pleased. Thanks again for your patronage

"Nice Hotel with neat & clean environment"

4
12/10/2017

I found hotel with good services and neat & clean but there were no eating places in surrounding area and also there is no offered service of Food inside hotel. But overall experience is nice and I would like to come again.

"Top quality stay"

5
12/10/2017

The wait staff was very friendly and helpful. We checked in early and they were able to accommodate us. The hotel was crowded but service was very fast. We felt like family rather than like strangers.

""An OK Best Western; would stay again""

4
09/10/2017

Check in and out were fast and easy. The pool area looked nice, but I didn't have a chance to use it. The rooms were spacious and the beds were comfortable.There was underground or outside parking options. Two elevators for the 4 floor hotel. As usual, the lobby and the breakfast room had excellent coffee and tea options! The desk staff were quite helpful in directing me to a Denny's so I could obtain some food to take to my room after 9 pm. and in walking me to the door to point out directions. I picked BW because I wanted a bathtub and breakfast. The bathroom was ok, the shower pressure was great, but the bathtub didn't have a provision for a plug to work. There simply wasn't one as part of the hardware. Breakfast was mediocre for a BW. The corned beef hash looked like the can I buy at home, but they didn't really cook it (soggy, not crispy). Eggs were scrambled or a breakfast buritto. Compared to ones I have stayed at in the midwest, this breakfast was disappointing. My general feeling was that the hotel was still being built or remodeled? It was clean and neat, but things were unfinished. The fridge in my room had someone's leftovers in it. The room looked clean, but the fridge made me wonder. At the price in that area of the country that I had through hotels.com I would stay again. I would choose somewhere else if paying their regularly listed full price.

"Best Western West Covina"

4
09/10/2017

I stay at this property almost exclusively when I go to West Covina for business. It is comfortable, breakfast is good with a variety of offerings and I especially like "Martin" although I don't get to see him too often.

"great place to stay"

5
03/10/2017

easy access from the freeway, comfortable beds, underground parking with elevator access, great breakfast! If you are planning on passing through LA southbound and heading to Hwy 10 very nice place to stay if you are getting tired. Will definitely stay there on the way back from Phoenix heading to Seattle.

, Front Office Manager at Best Western Plus West Covina Inn, responded to this review
We really appreciate your business and we are happy that you enjoy the hotel and our location and we are happy that you chose us, thanks for the great feedback Thank you Elizabeth Hinojosa

"Newly remodeled"

4
25/09/2017

The hotel is newly remodeled, high ceiling and confortable lobby. It provides good breakfast, quiet room, good internet signal, and most of all, very good location, easy to access highway 10, just block away to entrance of highway.

, Front Office Manager at Best Western Plus West Covina Inn, responded to this review
Thank you so much for your patronage, we do our best to keep a clean and comfortable hotel and we are so happy that you enjoyed your stay from our breakfast, to our location. Please do come back if you are in the area.. Best of luck in your travels. Front Office Manager Elizabeth H.

"Comfortable Beds"

4
24/09/2017

We stayed only one night but it was very clean and nicely updated. The breakfast was well stocked and the staff was pleasant and helpful. The most pleasant surprise for us was how comfortable the bed was. It was not too firm but supportive. We slept well and could not hear traffic noises even though the hotel was next to the freeway.

, Front Office Manager at Best Western Plus West Covina Inn, responded to this review
Great! We thank you for the kind words, it is so great to hear that you enjoyed our breakfast and clean comfy hotel and we hope to see you again on your next visit! Front Office Manager Elizabeth H.

"Very Comfortable"

5
23/09/2017

We stayed at this hotel to be near family living in the area. The hotel was very comfortable. The room was spotless and the bed and bedding really comfortable. We were on the freeway side of the hotel but it was surprisingly quiet. The staff was friendly and helpful. Couldn't ask for more. We will stay there again next year.

, Manager at Best Western Plus West Covina Inn, responded to this review
Thank you very much for your positive review. It was our pleasure to have you stayed with us. We look forward to welcoming you in the near future.

"What A Pleasant Visit"

4
03/09/2017

We came into town for a family get together and stayed at this hotel. The 10 Freeway is close by for easy access, and there are a few major restaurants nearby. Getting an upgrade to a King bed from a Queen bed was a nice surprise. This property is larger than most BW properties, very clean, very friendly front desk personnel, plenty of parking, and coffee maker and refrigerator. It would have been nice to have a microwave but at least we had a fridge for our bottled water. My only negative issue was entering my room and the A/C was off, and the temperature outside was over 100 degrees and humid. But, I was able to take a nap to relax from the drive and allow the room to cool off. We had a good night's sleep, very quiet, no hallway noise from other guests. I would recommend this property if you are in the Covina/Baldwin Park area.

, Front Office Manager at Best Western Plus West Covina Inn, responded to this review
Thank you so much for your patronage, we do our best to keep a clean and comfortable hotel and we are so happy that you enjoyed your stay. Please do come back if our are in our area.. best of luck in your travels.

"Far but good"

4
30/08/2017

It's a nice decent hotel with quiet surrounding but far away from the city so we had to travel for around 1 to 1.5hrs to get to area like Beverly hills or Hollywood or universal studio.walmart and Ikea in its vicinity though,rooms are nice n clean and breakfast also good

, Front Office Manager at Best Western Plus West Covina Inn, responded to this review
Thank you so much, we are so delighted to hear that you choose us, with so many choices, we just want to say thank you for the loyalty! We look forward to your return.

"Great Weekend"

5
21/08/2017

The hotel was very clean before but this remodel has really added a lot to your hotel. Everyone is really friendly and helpful. The breakfast is awesome! I thought someone had to be in the back cooking this food because it tasted homemade. I will definitely use your hotel every time we have family or friends in town visiting.

, Front Office Manager at Best Western Plus West Covina Inn, responded to this review
We appreciate your feedback and we thank you so much for the lovely compliments. We just redid the bathrooms and we are so happy that you enjoyed them. Please do come back anytime!

"Just another Hotel"

3
15/08/2017

This hotel averages with others in the area, polite staff, clean room, average basics, but no microwave in room as several others do, and priced about the same. I would choose the hotel next door just for the microwave if the price was the same, so price would have to be quite a bit cheaper for me to go back to this one...

"Richard Chang"

5
14/08/2017

Great Hotel with reasonable price. I stayed at this hotel for 3 nights and it is my last stop for my summer vacation in USA. I am impressed about the size of the room. Huge room with bar and microwave oven. With 2 tables, I could work while my wife eating and taking care kids. The hotel is very clean, and they offer coffee and drinks free in the lobby, Free parking and breakfast. Location is also very nice. It should be the 2nd best Best Western I stayed in Californian. Best in LA.

"Excellent breakfast"

3
11/08/2017

The hotel is currently under renovation which is evident all throughout the building. The water pressure was pathetic - the water dripped down the wall into the tub. The rooms were standard but a little lower than what I expected from a BW plus. The breakfast, however, was fantastic with a wide range of choices and a large seating area.

"THE BEST !!!!!!!"

5
11/08/2017

Best western is the most reliable hotel in the country!!!!!! THIS BEST WESTERN HAS THE BEST STAFF. Very clean ,best breakfast in town.close to freeway acsess. No problem with parking and close to shopping and restaurants

"Would recommend staying here."

5
09/08/2017

Everyone was very friendly and very accommodating. Highly recommend staying here. Even though near the freeway did not hear any noise from our room. Near shopping center which had a variety of restaurants. Very convenient.

"Great place"

5
05/08/2017

B W is a great place to stay and relax, the staff is wonderful, the breakfast are great the rooms and hotel are very clean, the hotel lobby and the always hot coffee in the lobby super great, the staff are friendly and make you feel at home and wanting to come back again

"Clean, Fresh, Wonderful Staff"

5
31/07/2017

This is the 4th or 5th stay at this BW Plus and we are never disappointed. The hotel has just finished a complete renovation and everything is clean and fresh. The beds are so very comfortable I wish I could take one home with me. The staff is outstanding and accommodating. Breakfast is in a big new clean dining room and has lots of selections including of course their signature do it yourself waffles. The hotel always has coffee, tea and cookies available. Even though this hotel is next to the I-10 freeway we've never heard any car noise during any of our stays.

"Great value for cost"

5
25/07/2017

Staff is very friendly, the rooms are clean with updated carpets. Bathrooms have been remodeled with tile flooring and enclosures. Beds very comfortable. Free breakfast sufficient for hotel offering. Restaurants and shopping nearby. Interstate construction caused a few detours but well marked.

"Good Hotel but Miscommunication @ Check-In"

4
25/07/2017

The hotel has a good location and fine staff. The room is nice & the breakfast is good to start the day. Overall a good stay. When I checked in the individual told me that the prior occupant to the room had smoked & he was going to credit me $100 which I signed a document related to this. I thought that was very generous. When I reviewed my credit card, there was a $100 charge! Five call later I was informed that the $100 charge would be refunded as I had not smoked in the room. I travel frequently and I have not experienced anything like this. It all seemed quiet odd, so pay attention when you check in or you too may be surprised.

"Great hotel, comfy beds"

5
23/07/2017

Even though the hotel in currently under renovations it is still great. Their beds are amazingly comfortable and the staff was very helpful at all times. I enjoyed their breakfast a lot, the waffles were my favorite.

"Great Stay - family reunion!"

5
15/07/2017

We were delighted with our stay at this hotel! We look for a good sleep and a nice and rather substantial breakfast, especially some protein. We have found Best Western Hotels reliable, in general, for our priorities. Best Western West Covina did not disappoint. We were in the area for a family get together. We started our festivities each morning at breakfast together, 11 of us in 5 rooms. Hotel service was excellent, breakfast food choices were varied and met our needs nicely. We enjoyed being able to use the parking garage so our car could be a bit cooler than sitting in the sun would allow. Loved it!

"Great Value"

4
13/07/2017

This hotel is currently under construction, but I enjoyed my visit. The swimming pool and jacuzzi were clean. The staff is friendly, the rooms are spacious and the breakfast was great. They offer water, coffee and tea at all times which is great when you.re traveling.

"Great Value"

5
10/07/2017

I have stayed at this hotel several times in the past few years and have always been pleased with the facility, staff, the amenities and its location. The hotel is in walking distance to many eateries, a mall and many other shopping stores. Easy on & easy access to I-10 freeway. Great place to stay for the price...

"Good place to stay"

4
06/07/2017

Best Western was a nice stay for us. The breakfast was great, both hot and cold options. Front service staff was friendly upon checking in. Location and neighborhood was safe and well lit. The location of the hotel was also very close to several restaurants, Walmart, and other local shops.

"Great Place to Stay"

5
04/07/2017

This was one of the BW hotels I have ever stayed. The lobby and room quality were both excellent. We didn't have much time at the hotel during our stay since we arrived so late (1am in the morning), but the staff was very courteous and efficient. They checked us in quickly and provided directions to the under ground parking close the elevator. The double queen room was great - comfortable beds, great water pressure for the shower and overall cleanliness was excellent. Would stay there again in a heartbeat. And the rate was better than other BWs and hotels in the general area.

"Great Stay!"

5
03/07/2017

The hotel was very accommodating, the service was excellent, the food during breakfast was great & the choices were also excellent. They seemed to be very willing to help and eager to please. Their customer service is the best!

"Best Western"

5
01/07/2017

Every thing was great!!!!! We had a great time and all were very help full. The food was very good. We try to stay at a Best Western when we good some where. They are easy to find and great service. Had a Great time.

"Spacias Hotel"

4
29/06/2017

This hotel is spacious and there is no doubt about it. Breakfast it average. Plenty of parking space. Room also is spacious. After flushing toilet was making lot of noise which was irritating. I could easily say that this hotel is old and has been renovated. Construction was going on in the front.

"Rest Quick and Easy"

4
20/06/2017

Although, the beds were amazingly comfortable - the AC didn't work too well - it felt a bit humid or the weather impacts their AC units. The water pressure for the showers were decent but when we left an item in the room, we couldn't get a callback from housekeeping. A bit frustrating and disappointing but the stay was good.

"Family vacation"

5
19/06/2017

Overall great expiernce here!! Pleasant, clean and friendly staff. I would definitely reccommend this hotel to all of my family members and family. When I come back for vacation I will definitely be staying here again!

"Recommend"

4
12/06/2017

Very clean, comfortable and friendly staff. Convenient restaurants and shopping nearby. Was quiet while remodel was going on. Easy access on and off freeways. Price was good but would appreciate AAA or AARP discount.

"Pleasant stay with Reasonable Price"

4
06/06/2017

Everything is just nice. + The room is good, comfortable and clean + locations is good, + service are great. - Breakfast menus are limited but acceptable Overall it was a pleasant stay in Best Western Plus West Covina Inn. :)

"The best value hotel in the Los Angeles area"

5
01/06/2017

The room is big enough for family with 2 adults and 2 kids. There are plenty of free underground parking lots. Also, the location is great! Shopping malls and restaurants are just right next to it. We took around 35 mins drive to attractions like Disneyland or the Staples Center. We didn't hear the freeway noise when the air-con/heater was on. It may be the best value hotel in the Los Angeles area.

"Pleasant surprise and will return"

5
25/05/2017

We normally stay at the nearby Hampton Inn when visiting the area, but the price of a room there this trip bordered on the insane. We checked the cost at this Best Western and decided to stay here and discovered that it is every bit as nice as the Hampton Inn and much more reasonable. We have found a new hotel for our visits to the area--Best Western Plus.

"Super Clean Hotel!!"

5
15/05/2017

My wife and I and another couple stayed the weekend here. Great choice! Super friendly staff, immaculate rooms, great breakfast! This a wonderful hotel. We stayed at Ceasars Palace the night before and this hotel was just as clean. You can't miss with this one!

"Happy Gold Status Member"

5
08/05/2017

Raining and heavy traffic and decided to spend the night. Called the 800 number and in minutes were directed to a Best Western 8 miles from our location, Great motel and accommodations at a great price for a weekend Saturday night....:)!

"Nice place to stay"

5
06/05/2017

Good location with plenty of restaurants near by. Easy freeway access. I not use to the traffic in Southern California but this location had great access to side roads to get me where I needed be in either direction.

"Nice room, great location"

4
04/05/2017

a great location next to freeway 10, and there are restaurants and all kind of stores within walking distance, good service from the staff with a smile, reasonable room rate, the breakfast staff are very friendly

"fair value"

3
03/05/2017

physical improvements are needed...and better and more breakfast options--location is very good! The property is currently being upgraded...but, not to a real "high-level"...somewhat sub-standard. Some employees, didn't speak "English".

"Beautiful Clean Rooms & BEST STAFF EVER"

5
18/04/2017

We enjoyed this location and our stay very much. My husband and I stayed here for 2 weeks prior to my hospital admittance for transplant at City of Hope. We had a lovely, clean, spacious and recently remodeled room on the first floor. They have an extensive morning breakfast with several hot dishes, plus self serve fresh waffles as well as various pastries, breads, cereals, etc. Juices, coffees and teas. In the afternoon they always have coffee/tea and fresh cookies available. Most of all I can't express the genuine sincerity and helpfulness of the guest staff and manager. We made several new friends with the staff during our stay and even kept in touch with some of them from the hospital. I just booked another week there for our family of four coming from Hawaii to visit me at the hospital, I'm sure they will enjoy the hotel and staff as much as we did. This hotel is nicely located in proximity to many restaurants and several malls. There's a large movie (17 plex) complex just a few miles away.

"ok to stay"

3
17/04/2017

We mostly stay at BW, this is one of the only ones without in room microwave. Very annoying when you have to go down stairs for that! We have stayed here before and they are upgrading rooms, so its not bad. our room smelled a bit musty, could be due to all the rain lately.

"Nice Hotel"

5
15/04/2017

Nice location, step to highway, restaurants, Target, Walmart and supermarkets, nice room, with comfortable bed and amenities, nice staff, who are helpful and friendly. The hotel offers me everything I need on my business travel to Los Angeles, most important, with reasonable price.

"Diamond Member"

5
13/04/2017

We stay in this hotel often. Great service. The staff is always friendly and willing to help. Comfortable beds in most of the rooms. Undergoing remodeling and enlarging the dining room. Breakfast is NOT the greatest, but it's included. They should look into what some other Best Westerns offer for breakfast. But theirs is good enough I guess.

"Business trip to Covina"

5
22/03/2017

Good location plenty of Parking with Great service and a Great breakfast to start the day. Clean rooms with very comfortable beds with good TV channels to choose from. Would recommend this hotel based on price and friendly service.

"Great place"

5
10/03/2017

What a excellent place to stay , staff were friendly and went out of there way to answer any questions and assist you Close to freeway and Shopping , Walmart,Target , pharmacy etc were right up the street

"Good value, clean rooms!"

4
05/03/2017

My family and I were traveling for medical testing in LA. We needed a comfortable, reasonably priced hotel to stay in. The previous night we stayed at a 4 star hotel that cost $120 bucks and an additional $40 bucks for parking one night. Thank goodness we came across Best Western in West Covina. The room was comfortable and clean. They didn't nickel and dime you for parking or internet. I would definitely stay again.

"Welcoming Accommodations!"

5
28/02/2017

We have been staying at this facility for the past four visits to Southern California. The hotel staff is always accommodating. When we arrive prior to check in the front desk finds us a room that is available. The breakfast has a great assortment of items from warm sausages, eggs and hash browns to cereal to waffles to danishes. The rooms are clean and comfortable. It has a very well welcoming atmosphere.

"Good value for room, employees not well trained"

4
20/02/2017

We chose this room based on rate and a good location for family we went to visit. When we checked in, we were given an already occupied room. We went back to the desk and the clerk seemed to struggle for a solution. Fortunately, there was a manager there who straightened it out. The vending machine was out of order and another clerk didn't know what to do. He was refunding peoples money from is own pocket. A customer put up an out of order sign, which he said he was "not allowed to leave his post" to do. It's a nice place, they just need to have employees trained to deal with customers when problems occur.

"Great find"

4
12/11/2016

We were in town for a short visit. While the hotel is in the process of renovating you would never know it aside from some equipment on the side of the lobby. The room was very clean and large. Bed was comfortable Location is perfect close to highway, lots of food options. Breakfast included was plenty. Staff was friendly. We arrived very late due to flight delays and the front desk checked us in very rapidly

"Nice Hotel"

4
09/11/2016

Hotel was clean and staff was friendly. Close to restaurants and bars. Would recommend to family and friends. About 10 miles from interstate 210. 15 miles from Santa Anita Race Track. Good breakfast from 6 to 9.

"Great for family great for business A+"

5
07/11/2016

If you're looking for a place to say this is it. The rooms are large. It has enough space for at least two people. I stayed in the one person room which came with an adjacent kitchen. Cleanliness of the room is awesome everything work I had a very comfortable stay the staff is very friendly and is also located just a short walk down from great place to eat

"Substandard (cheap) breakfast"

1
01/11/2016

This hotel serves the cheapest substandard 'complimentary' breakfast of any Best western I have ever gone too. the price for the room is a rip-off for the level of amenities offered. The only positive thing I have to say is that the staff is exemplary!!

"Security"

3
25/10/2016

The staff was terrific from the front desk to the cleaning staff. Never met maintenance staff as the were supposed to come to the room in the morning to check the security lock on my door. It was not working at all and it may have been the reason my door would not open on 3 different occasions when I returned to my room causing me to require help from the front desk staff to enter my room.

"West Covina Business"

4
15/10/2016

First of all Elizabeth was very helpful to meet my companies fax payment methods and made it as easy as possible. With all the construction from the Freeway to the Lobby I was not bothered by any noise or inconvenienced at all. The location was great with the LA Fitness, varies restaurants and driving distance to a theater and mall.

"Best Western is always dependable"

4
03/10/2016

I have never had a bad experience with a Best Western hotel, whether it is the regular one, the Plus, or the Premier, and this West Covina location was no different. Despite the fact that some lobby renovation was going on, the dust and noise were minimal. The staff are always friendly and helpful. This is also the reason why I decided to get a Best Western Rewards card among all the other hotel chains that are available.

"Great Room"

4
29/09/2016

The room was huge compare to others I have been in. Will definitely be staying there during my stays in West Covina. Check out was quick and she even signed me up for the rewards program. Continental breakfast was a plus!

"Great place to stay"

5
28/09/2016

Even in the middle of remodeling this was a great place to stay. Our room was large and pleasant and had the quietest air conditioner ever. Easy on and off the freeway and close to where we were visiting.

"Very helpful front desk.."

4
26/09/2016

I had reserved a room for two nights but because of a family problem, I had to cancel the second night. The room was pretty basic. I had a hard time finding an outlet to plug in my phone charger. Since I had to change my plans, I didn't go to breakfast. They were doing some remodeling and the hallway was a little spooky.. The staff at the front dest were extremely helpful when I cancelled my second night. There are several restaurants and some shopping close to the hotel. Access to the freeway is very easy..

"Not very Accomodating"

2
20/09/2016

I visited West Covina for a family event and all of my family stayed there for a couple of nights (4 rooms). When we booked we mentioned that we were traveling with our child, but still it booked a single bed room. The staff did not express any desire to even try to accommodate my needs. When I asked if they had any extra pillows (so that I can try and sleep somewhat comfortable in the floor)....they told me "where sold out.....so we don't have extra pillows."

"Great Staff, not so great amenities"

3
20/09/2016

Staff is friendly and makes you feel welcomed, but from the improperly installed shower head that squirted over the curtain to create a lake in the middle of the bathroom to the unusable pool/spa, the amenities need a bit of work.. (breakfast was very good though)

"Hollywood Stopover"

3
19/09/2016

We stayed for 2 nights during our US trip. This hotel is a basic one with average breakfast, decent rooms, well maintained and I would say value for money for their pricing. Ok for a small business trips or overnight halts. We were out most of the time to Santa Monica and Universal so not a bad choice for overnight stays. Location is not close to any of the LA sites.

"Best place to sleep"

5
04/09/2016

I honestly can say that I haven't slept that well in a long time. I suffer from severe insomnia. The matress and pillows were divine. My husband and I have been talking about seeing if we could buy some "Best Western" pillows.

"Great place to stay!"

5
29/08/2016

This is a great place to stay. The rooms are clean and up to date and staff is very friendly and helpful. The breakfast is great and has everything for the whole family. In addition, Shopping and restaurants are very close.

"very good price"

5
27/08/2016

good price in good location, it was my second to check in here. my friend like this place very much. Will check in the same hotel for next time. There is only one thing, the breakfast place is a little bit small. A little bit crowed.

"Nice stay "

3
23/08/2016

The hotel was under renovation, but was still a nice place to stay. Great customer service. The room was clean and updated nicely. They offer breakfast and the eating area was clean with fresh food. I will definitely be staying there again.

"Very comfortable stay"

5
27/07/2016

We stayed two nights while visiting family. The bed and linens were excellent and comfortable. The room was spacious and very clean. They have breakfast available that was very good with plenty of selection. Nice hotel.

"Great Staff"

4
20/07/2016

The room was good and the staff did their best even though renovations are going on to keep everything smooth. Everything was clean and the bed comfortable. Shopping and restaurants are very close and convenient. Ask for a room away from the freeway side.

"I would stay at this hotel again"

4
19/07/2016

The hotel and room was clean. The staff was friendly and accommodating. The hotel is very close to the highway and therefore noisy when the window was open but with the window closed you could not hear the traffic. The underground parking area did not have a working elevator into the hotel or many parking spaces. There was a fly in the scrambled eggs that were served for breakfast. The ice machine on the second floor did not work.

"Terrible hotel"

1
08/07/2016

Review of Best Western Plus West Covina Inn 3275 E Garvey Ave N, West Covina, CA 91791 Rajesh Pasari ? I had a terrible and horrid experience at the hotel when I visited them from 27 to 29 May 2016. The staff is rude and unfriendly. The Hotel has no CCTC cameras. My wife's sling consisting of 4 passports of my family, USD 2000 and a brand new cell phone was stolen from the room on 29th May 2016. The manager of the hotel was not there and on leave. The 2 front desk officials refused to help. They did not pay any heed to our request of searching the housekeeping staff. On our request for searching through CCTV, they mentioned that they don't have any in their hotel. We went through hell after this incident. Our stay in US had to be extended, my family passed through a terrible time an we had to pay through our nose to come back to India. The Hotel authorities were least bothered and their response was "you manage your own belongings". I am sure some housekeeping staff would have stolen the valuables and passport. I am not going to leave it here. I will get in touch with all the social media avenues and also get in touch with the CEO of Best Western group. Advise caution to people who stay in this hotel.

"Good value - Currently under construction"

3
02/07/2016

Reasonable price for a mid range hotel. I was not completely satisfied on this visit since they were undergoing some renovations and put me in a room right in the middle of the construction zone. I left my room one day to a hallway filled with noise, dust, tarps and tools. While I am usually happy with Best Western Hotels, this time could have been better.

"Father's Day Stay"

5
27/06/2016

Good place to stay. There are plenty of restaurants to satisfy any budget or type of taste. Also, excellent access to freeways. Breakfast room has anything a person would want to start their day. The place is kept in tip top shape.

"Poor customer service!"

1
24/06/2016

My wife booked the room for two nights a month in advance, she called the hotel the morning we were going to check in and they said we can check in any time. Since we had a two hour drive we arrived around 3:30 pm the front desk clerk said our room wouldn't be ready for another 30 minuets. We went to a local restaurant and got a bite to eat to kill some time. we arrived back at the hotel around 4:30. They gave us our room only to find maintenance working on the bathroom plumbing? I had asked for a quite room away from the street they gave us a room next to one that was under construction so the whole damn day Saturday as we tried to sleep all we could hear were power tools and hammering. After I complained they said they would give us a 15% discount which still hasn't happened. I've tried calling the manager and he has yet to call me back? I work in the hospitality industry and I can tell you they have no common courtesy! I'll never stay there again!!

"Room filled with smell of toxic cigarettes all night"

1
14/06/2016

I was the worst hotel stay I had ever experienced. It was supposed to be a non-smoking hotel. However, when I checked in, I found out that I got a room filled with strong smell of cigarettes. The hotel staff told me that they were sold out and couldn't change the room for me. I checked in at 11PM, so if the previously guest smoked in that room, they had all afternoon and the evening to clear the air of that room. Instead, the hotel staff told me that they had no idea before I arrived that that room was filled with smell of cigarettes. That tells how sloppy the rooms have been managed. So I ended up inhaling the toxic air all night, didn't get much sleep, and next morning woke up with a sore throat. What a nightmare!!!!

"Good Hotel with good value"

4
14/06/2016

Pleasant hotel with large rooms and convenient location. No restaurant or bar but others nearby. Clean, well appointed. No meeting facilities but used breakfast room for informal meetings. Staff is friendly and accomodating.

"Toxic smell of cigarettes"

1
13/06/2016

This is supposed to be a non-smoking hotel. However, I ended up spending a night in a room of this hotel filled with strong smell of cigarettes. The hotel staff told me that they were sold out, so they couldn't move me to another room. Didn't get much sleep because the toxic smell was so strong, and then i woke up in the morning with a sore throat. My worst hotel stay ever!!! I talked to the front desk the next morning; the staff told me that she only had the authority to apply 10% discount on my hotel rate. So it was about $12 to compensate a whole inhaling of toxic air????

"Excessive Bathroom Noise"

4
12/06/2016

The refrigerator was next to the bed, so I could only get out of bed on one side There was no microwave to reheat our food THE NOISE FROM THE BATHROOMs NEXT TO US & ABOVE US WAS EXTREMELY LOUD AND INTERRUPTED MY SLEEP! I was not given a receipt when I checked out, nor was I asked if I wanted one! The Lobby internet is slow.... Windows 98 OS is obsolete!

"Convenient, clean and reasonable"

4
04/06/2016

We stayed after a long day and night at a family wedding. We were exhausted but, check in was simple. The Front Desk was welcoming and professional. Room was spacious and the bed was comfortable, made for a great nights sleep.

"Lost and Found A+"

5
01/06/2016

Spent a couple nights here, to attend "The Renaissance Faire" very close by in Irwindale Great location, right off freeway a short distance. Amble parking and nice staff. I remembered I left a blouse behind, 3 days later.. The management went out of their way to find it and mailed it promptly back.. Thank you for such GREAT service. Rooms were large and clean..

"Best Bed Ever"

5
30/05/2016

The staff was very helpful.The room was very comfortable. The bed was exceptional. Best sleep ever in a strange bed. Pillows were good too. The room was quiet and had everything I needed for a one night stay including a refrigerator.

"Great"

4
30/05/2016

Check in wasn't until 4 but they allowed us to check in early. The staff was friendly, the breakfast was a full meal nice hot breakfast to start your day. The room was clean and the bed was comfortable. Overall great experience.

"Very nice, reasonably priced in a relatively expensive area"

5
29/05/2016

I teach in Los Angeles at least ten times a year so I shop around for hotels that will give me a good night's rest in a comfortable setting at a price that is reasonable. I can sometimes get the Hampton Inn (just a couple of doors down from this hotel) for a great rate but when I can't I stay here as it is nearly as nice and usually less expensive. I prefer it if they can give me a room away from the freeway, but it doesn't always work out. Still, the hotel is pretty well insulated so the freeway noise has not been a problem. They allow me to check in early, which for me is a big deal because I need my afternoon nap before heading off to teach in the evenings.

"Great Hotel"

5
24/05/2016

Five families traveled to West Covina for a graduation celebration and wedding. The hotel staff was very helpful in getting all of us on the same floor. They were professional and friendly. Hotel is located in a great area near shopping centers and restaurants.

"Under renovations"

3
24/05/2016

Certainly in need of renovations now being done. Our room was not renovated, broken tiles and mold. Beds were comfortable, some cleanliness issues. Location was good for why we were there visiting relatives close by. At present I would not recommend this motel, until renovations are complete, I will try again next year, as I visit this area annually.

"Needs improvement"

2
21/05/2016

Bed was very comfortable but I was less than impressed with the bathroom....tile in shower and bathroom floor had mold. Needs to cleaned better. Fan in room is not on a thermostat and didn't really cool very well. Hallways were very warm.

"5-Star Service"

5
10/05/2016

The Best Western West Covina is a very nice hotel, but what makes this place even more special is the service from the staff and management. They make you feel at home and make every guest a member of their family. I would recommend this place to anyone!

"Great hotel, good location and value"

5
29/04/2016

Close to supermarkets, shopping and restaurants, this hotel was a good place to stay out of the busy LA city area until we flew out from the US after a holiday. Hotel also had a coin laundry which was a nice to have feature. The free breakfast was okay, but you have to go early to find all the items, as the items finish by the end of the 2 hr slot

"Best beds"

3
20/04/2016

We stay at this location a few times a year. I wish they had real coffee pots. (just 3-4 cups would be great) The single-cup hot pots they use are worthless. Even though they had the BEST beds of all 4 BW's we stayed at this week, Covina was the only BW we stayed at this week that did NOT have an in-room microwave. Breakfast is less than basic, compared to other BWs. But we don't stay here for the breakfast. I also asked to use the toaster in the dining room (early evening) and was told NO? I guess being a diamond member doesn't carry much weight here. But the comfort of the beds, along with the location will keep us coming back.

"Great Facility"

5
12/04/2016

Stay was wonderful very clean Easy access to job site and areas of interest in the area. Staff was wonderful and will stay there again when in that area for the next phase of our job we are doing in the area.

"superior hotel"

5
11/04/2016

The people and facility are excellent from checkin to checkout. Martin, the hotel evening manager,is exceptional. A hotel that offers value for your money.Nice clean area,close to In An Out Burger as well!

"Non-smoking...what a joke"

1
02/04/2016

If I could rate this a 0 I would. This place has no sense of urgency for my child's medical condition. The rooms were suppose to be non-smoking however out room reeked of smoke. I was told they were at max capacity & couldn't really do much. I requested for some sort of solution but Luis refused to address the issue. When asked his name he refused to provide any additional information & advised the night manager was off for the weekend.

"Clean Hotel"

4
28/03/2016

This is a very clean hotel and there is Walmart near the hotel. You must have a ride if you want to stay near the area. There is a very pretty in-n-out restaurant near by the freeway, the view and environment is great, again, you must have to rent a car.

"NICE PLACE TO STAY"

4
26/03/2016

In spite of the construction and noise from the freeway traffic, we were pleased with our stay. The room was clean and priced reasonably. The A/C wasn't working, but we were able to open a window, so the room was fairly comfortable. We'd stay there again.

"Excellent service"

5
12/03/2016

Great staff at check in, very friendly and helpful. Explained where everything was and about express check-out. Basically, just leave your keys at the desk in the morning. Even got the receipt sent to my email. So convenient! Only problem is it is next to a freeway, so if you are a light sleeper, I'd make sure to have a sound machine on at night.

"Convenient, comfortable and reasonable"

5
29/02/2016

Super comfortable beds, nice and quiet, toward the rear of the building, with very little freeway noise. Very clean, nicely decorated. Cannot say anything about the breakfast, since we didn't go. Wish we could've stayed longer, the pool looked very inviting!

"Good place , Very Good location"

5
25/02/2016

Attended business in the Area and I have had really good luck recently with Beat Western Plus. The Staff was friendly and the room was a great value. It offered a continental Breakfast in the mornings but the Hotel was so busy it was very difficult to get a seat or anything other than Coffee and Yogurt in the mornings. I would stay at this facility again.

"Good Hotel"

4
22/02/2016

Location, location, location. This hotel is located along the 10 Freeway in West Covina. It was convenient for me to use this as my "home spot" for meetings in Los Angeles as well as the High Desert. We had meetings in LA and Barstow and the hotel worked well as a good place to stay. The restaurants around the hotel are a bit hit and miss, but if you do your research you can find some good places to eat as well.

"Don't Expect Breakfast"

3
21/02/2016

Room was clean and had VERY comfortable bed and pillows. However, my wife could smell smoke from a prior guest who apparently didn't care it was a non-smoking room. Never got breakfast, as no matter what time we went, it was PACKED with people (only about 6 tables in the room). Also, WEREN'T TOLD the lights in the shower room were on a timer; was in the dark when toweling off! This is a safety hazard that guests should be warned about.

"Overnight Stay"

4
16/02/2016

All was well for both the room and the breakfast. We Have stayed here several times and they always have the same quality. The rooms are spacious with 3 chairs in the room. The breakfast was very good with scrambled eggs, pork sausage, potato patties, fruit and a variety of breads to choose from. The coffee was good and had several choices of creamers.

"no low flow water faucets"

3
10/02/2016

We are in the fourth year of a drought. This motel does not have low flow faucets. Also, their water fountain in the lobby doesn't turn off completely so they are continually wasting water. They need to get with the time and care more about the environment.

"Loud Freeway"

1
02/02/2016

Could not sleep because of the loud freeway sounds all night. Toilet was loud as well. The windows seem to have no glass because the Freeway is so close. They need to improve the sound proofing. Every truck and every car is heard all night! Never again at the Best Western in Covina, CA

"nice little stay in good location"

4
31/01/2016

in town for a day project, stayed Friday night. Clean, friendly place near several good restaurants. Karaoke night at El Torito was fun! Best Western stay was excellent except breakfast was a bit substandard, no milk, no yogurt, waffles a bit rubbery.

"Needs upgrading - good but not great..."

3
29/01/2016

I would likely give this place 3.5 stars. We stayed here a few years ago and it appears things haven't changed a lot. Some people have written about upgrades; however we were on the first floor in an area that was NOT upgraded. (Many hallway doors were open where workers were painting and/or doing other repairs.) Our room was clean but things were old and in need of refreshing. Shower didn't work well, Sink very tiny. We didn't ask for handicapped room but that is what we got. (And it wasn't totally in ADA compliance with regulations for wheelchairs etc) Breakfast was a disappointment. The breakfast room was way too small for the numbers of diners. Choices of food were not good - and sparse. It was a convenient location for us so we may return in future - but will likely search elsewhere.

"Nice, clean hotel"

4
25/01/2016

Very affordable and room was very comfortable. Hotel has been remodeled and overall a really decent clean hotel. Staff at front desk are very friendly and were accommodating on our early arrival. They were able to get us checked in a bit early which was extremely helpful to us since we had a party to get dressed for.

"Over night stop"

4
22/01/2016

We stayed at the Best Western after a hockey game at Staple Center in LA on our way to Arizona. We checked in late and was put into a one bedroom suite. The room was clean and big. Breakfast was included and was okay. Nice place for the price.

"Starting to Compete with Holiday Inn and Fairfield"

3
19/01/2016

First off, the desk staff was extremely friendly and helpful during check in. The room was huge! Room tap water tasted fine, and the hot water 24/7 in the breakfast room was good. Breakfast had excellent orange juice, and the pancake / waffle makers were nice. There were a few trade-offs, however. The carpeted floor was lumpy throughout the room. Power outlets were hard to find / access. The wireless internet was dial-up speed (very slow). The rest of breakfast was underwhelming, and not restocked quickly. The fridge door in the breakfast area is bent and does not seal when closed. The fridge itself was barely stocked. We asked for a crib blanket for our baby and got a king-sized blanket. Overall, I'd stay again, but I'd first check if the Fairfield Inn had availability.

"Basic but clean"

4
17/01/2016

I am staying here longer period. Now been here for 1 week. Room is nice and clean. Plumbing noises can hear well, and also foot steps from the room above. Breakfast is very basic. No restaurant, but just next door is couple of possibilities. Also a shopping center is walking distance. I feel I can stay here longer time. Only I wish that breakfast room is having more seats, now on weekend I have to collect somethings from there and eat in my room, but room is big enough. Hotel is worth of this money.

"Enjoyed Our Stay"

5
28/12/2015

My husband and I stayed four nights at the Best Western Plus in West Covina. The property is very nice...welcoming entry, nice rooms, good coffee and a good breakfast provided! The staff was freindly and welcoming. The beds and pillows were wonderful!! I look forward to our next stay next Christmas!

"Could use improvement..."

3
12/12/2015

So let's start with the good. Bed was comfortable. Shower works well. Now the bad... Plumbing is NOISY. There's this strange periodic ringing that happens throughout the night. I was told that it's the plumbing. Either the hot water or just the flow of water when people flush toilets 'n such. There was a group of kids staying there for some athletic event. Throughout the night, they were charging around the hallways disturbing the other occupants. Too bad the hotel couldn't take the time or effort to tell the adults in this group to control the fools.

"Nice hotel"

5
05/12/2015

This is a nice hotel, we stay here often. Although, the last two times we have had considerable trouble sleeping because the room was near the highway and we heard a lot of highway noise. They have upgraded the televisions in the last year or so.

"Good hotel with lots of room for improvement"

3
24/11/2015

The hotel is a good hotel, and has a good location, however the property and staff have a lot of room for improvement to meet the standard I am accustomed to from staying at other BW Plus hotels around California and the Midwest.

"Return Stay"

5
13/11/2015

Great hotel , top staff and i was treated well and looked after , i have stayed multiple times at this location over the last 10 years without considering other places , comfortable bed too ! , good location near restaurants and easy freeway access

"Better on the inside than it looks on the outside"

4
07/11/2015

Not the best looking property from the outside, apparently some renovation going on. Other than that the only issue was a hot tub that was lukewarm, hopefully the temperature will be dialed up a bit for our next stay. Room, breakfast, and service were great, we'll be staying here again.

"Very disappointing stay"

2
31/10/2015

I had called the hotel the day before and had requested a first floor,non smoking room. When we checked in we were given a third floor non smoking room that smelled so bad of smoke that we didn't even go in. We then were put in a first floor non smoking room at the end of the hotel. Getting there, we had to walk through the long corridor that reeked of smoke, and these were amid all the non smoking rooms. Our room was nice and clean, but being on the end, and across from the freeway, the room was very noisy. For some reason their was either car alarms or vehicles nearby backing up with the beep beep, beep, that it was not pleasant. I went out to the spa and it was very cool. Breakfast was not impressive. We had booked this hotel because it was rated 4.0 out of five. Other, more expensive hotels were rated lower. Overall, I wold give this a 2/5. rating. I would not recommend it to others.

"Best Western PLUS West Covina Inn"

5
21/10/2015

I thoroughly enjoyed my stay at the West Covina Inn - I cannot say enough about the staff that greeted me when I arrived very late in the evening! The room was absolutely amazing especially the bed! Thank you!

"Much nicer than the last two nights' Super 8 and Motel 6"

4
20/10/2015

Visiting family in Baldwin Park, scary, we stayed at the Best Western in West Covina for a pair of nights and were much happier than in the hot, muggy, house with bars on the windows where my grandparents have lived for 70+ years. Nice room. The beds and pillows were comfortable, the A/C was welcome, the pool was refreshing, and the hot tub, although set at about 95 degrees, was pleasant as well. The full breakfast was pretty good too. Free wi-fi. The only downfall, perhaps, was the noise from the traffic on I-10 a mere 100 feet from our window.

"Amazing Place to stay...."

4
20/10/2015

Big room,well furnished and furbished....My room overlooked the swimming pool. Can view the high way with vehicles moving 24 hours....Can just sit and gaze.Good breakfast ....light and healthy.Close to all the shopping places or eating places.An evening walk in the vicinity was simply great.Lot of greenery near by.

"Pleasant place to stay"

5
15/10/2015

We stayed at this hotel for three nights. Loved everything about it except we did have a little problem with breakfast one day. It was packed and very little food available. Other than that Best Western Plus is a very pleasant place to stay. Will stay there again.

"Hsin Ju, Fu"

4
05/10/2015

My staying at Best Western Plus West Covina Inn was a pleasant experience where made me comfortable during the period 18 days staying at the city for business. Especial appreciation goes to the exceptional service provided at front desk, Martin is the one: nice, professional and passionate that treats his client as friend and is always willing to provide extra assistance to make our staying convenient and comfortable, given I fly from another side of the ocean to stay at the foreign country for business. His passionate and kind assistance made me able to focus on my business, don't need to worry the rest of affairs, include the plan for weekend trip to another area other than West Covina. I will be there again, stay with Best Western Plus West Covina , should I will be there again.

"A Pleasurable trip made possible"

5
28/09/2015

The trip was pleasurable and was made so because of the treatment received through the services rendered by the hotel staff from the checking in point to the checking out point. Rooms looks comfortable, the environment looks friendly, the amenities are enticing.

"Nice comfortable room"

4
23/09/2015

This hotel offered a nice comfortable room and the staff was very friendly and eager to serve. The morning breakfast offered a good selection of choices and was well maintained by the attendants. This definitely will be put on my list of hotels that I will return to when in the area

"Definitely NOT a Bestwestern Plus Hotel"

3
19/09/2015

This is another regular Best Western Hotel using the Plus category to increase their rate. The amenities as so basic that you would think you are in a regular BW hotel or one of those travel motels. What you will find in the bathroom are two old towels and three pieces of small towels. You are provided with 2 small soaps ( one for the face and the other for the body ) and a small shampoo and conditioner. ) Compared to the BW Plus hotel where I stayed before, like the one in Cebu City, this one pales in comparison. Of course you will find the basic things inside the room like the coffee maker and coffee, sugar and cream, a flat iron, a flat screen tv. All these can be found in the regular hotel too. I have a point of reference when it comes to comparison because I have stayed in a BW Plus hotel before where you are provided with slippers, bathrobe, clean and new towels, toiletries ( soaps, shampoos ) of good quality , vanity kit, shoe polish. The breakfast room is also very small in this hotel and it can get crowded when all the hotel guests are there to have breakfast. Again, compared to the BW Plus where I stayed before, this breakfast room pales in comparison. I have stayed in a BW regular hotels before where the breakfast room is even nicer.

"very quiet hotel"

4
18/09/2015

this hotel offers continental breakfast, is close to shopping, restaurants, and highways. I enjoy staying here staff is helpful and rooms are quiet and clean. I would recommend this to anyone who visits California.