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Best Western Hotel Chieftain Inn, Wenatchee

4.0/5  - basé sur 642 notations.
1017 N Wenatchee Avenue, 98801-1574, Wenatchee, United States - See map
Best Western Chieftain Inn - Welcome to the Best Western Chieftain Inn! The Best Western Chieftain Inn is ideally located in the center of Wenatchee. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Each spacious accommodation at the Best Western Chieftain Inn comes complete with cozy beds, cable satellite television, a mini refrigerator and free high-speed internet access. Wake up each morning to a complimentary full hot breakfast, enjoy freshly baked cookies every day, go for a swim in the hotel's outdoor heated swimming pool or relax and unwind in the hotel hot tub. For those staying at this Wenatchee hotel on business, our 24-hour business center and meeting room, accommodating up to 45 guests, make for a more productive trip. Also our close proximity to area businesses and the Department of Fish and Wildlife, make corporate travel easier. A variety of attractions and area sights await guests just outside this Wenatchee hotel. Catch a live show at the famed Gorge Amphitheatre, enjoy a variety of water sports and outdoor adventure on Lake Chelan and on the Columbia River, or attend a conference or event at the Wenatchee Convention Center, located nearby. For more assistance planning your ideal vacation to the Wenatchee area, contact us today! We'll even help you plan around annual festivals, like Washington State Apple Blossom Festival and the Ridge to River - both local favorites! Our friendly and welcoming staff is here to make your stay memorable and enjoyable. Book a stay at the Best Western Chieftain Inn today for an unforgettable Wenatchee hotel experience. We look forward to seeing you soon. Enjoy your stay.

Best Western

Hotel Chieftain Inn

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Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 642 guest reviews
NOTE ISSUED
Excellent
220
Very Good
262
Average
103
Poor
34
Terrible
23
REFER TO NOTICE
Business Business
125
Couples Couples
199
Family Family
198
Friends getaway Friends getaway
58
Solo travel Solo travel
36
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"The BEST Best Western Motel in Wenachee"

5
27/10/2018

When choosing a motel/hotel we always start with reading Trip Advisor reviews. Since we always stay at Best Western properties, we compared the ratings and prices for Wenachee's two Best Westerns. Based on the excellent reviews and less expensive lodging, we chose the Best Western Chieftain Inn over the "Plus" property. Our motel had interior doors, a spotless room with a comfy bed, and excellent customer service. When checking in, we were greeted by a welcoming staff member who remembered to ask us if we'd like our Gold card gift or extra BW points. She recommended a great dinner spot, too. One room feature that I especially liked was two bathroom sinks separated in two rooms, one in the shower/toilet area and the other in the entry /closet area. Very efficient! We were offered fresh cookies in the evening and then enjoyed the wide variety of breakfast choices the next morning. My husband made himself a breakfast burrito that included green peppers. I had never seen fresh veggies at a complimentary breakfast before! There was also a nice selection of teas which I appreciated. Thank you, BW Chieftain Inn for your excellent hospitality!

"Great Place to stay."

5
15/10/2018

Hotel is Clean. The staff is polite. They have a good breakfast, and this hotel is close to everything! This is our second time here. Walking distance to food and bars. We would stay here again for sure.

"Old Hotel but Good Stay"

4
12/10/2018

The Best Western Chieftain Inn looks very dated on the exterior. The curb appeal is definitely lacking. However, my room was quiet, somewhat updated, and clean. The check-in and check-out were quick and easy. Staff were friendly. It is centrally located and close to restaurants and the convention center. Nothing fancy but I would stay again if in Wenatchee. Also the price is very reasonable and good value for the price paid.

"Found my new best hotel"

5
06/10/2018

Very clean,staff are very friendly. The breakfast is Awsome actually had my waffle with strawberry and whip cream,hot scrambled eggs and other items. The rooms very clean,and actually have a small keyring in it,I was very excited about that. Right in the middle of everything, Great prices to stay,

"Good for the price."

3
01/10/2018

The hotel itself was a bit dated, but that doesn't really affect a stay. And there were even 2 sinks, one in the bathroom area, and one outside of it. Bonus! We only had 2 towels and it would have been nice to have another. The check in process went very well, and the employee at the desk was very helpful and informative (one of these days, I'll remember to get names!) There is no elevator, so if you have issues with stairs or heavy luggage, be sure to ask if a first floor room is available. The beds and pillows were a bit hard for what we are used to, but since our stay was only 1 nite, we made it thru. Not sure what we were hearing in our room (244), but there was a loud noise at all times. We had a balcony, but there were no chairs to sit out on it. Would have been nice to be able to sit out there. The breakfast was very good and offered many options, both hot and cold. There was a pool, but unfortunately it was an outdoor pool, so not able to utilize that.

"nice hotel"

5
25/09/2018

This was a total surprise. It was a great hotel and very well maintained. The three things I judge a hotel on are the towels, beds, and water pressure in the shower. As we always stay in Best Westerns, we know it will be clean. All my qualifications were exceeded at this hotel, and the man at the check in desk was as nice as they come!

"Clean hotel"

4
12/09/2018

Great central location and extremely clean rooms. Beds are very comfy. Enjoyed the fact you could walk to decent shopping and restaurants. I am very conscious of cleanliness and appreciated how clean the corners were in the bathroom which is always a telltale sign of thorough cleaning.

"Pleasant Surprise"

4
05/09/2018

Reserving a non-plus Best Western can be questionable but this BW was better than the BW Plus we had stayed in the previous night. It was good too, but this one had an additional sink! One was located in with the tub/toilet - full counter, very nice. Another one was located outside the bathroom, a little smaller counter. There are train tracks behind the hotel but we didn't hear any trains. Comfortable bed, clean room, good breakfast, nice staff. We would probably stay here again if we needed a hotel in Wenatchee. Also, there is a very nice park along the Columbia River.

"Very nice and clean facility. Friendly staff and excellent service"

5
16/08/2018

This hotel was a pleasant surprise upon arrival after a long drive from Tri-Cities. The staff at the Registration Desk were friendly and efficient. The hotel was very clean, and the room was quiet and updated. The complimentary Breakfast was better than most, but seating space was tight. It was a value for the price.

"Great value"

5
06/08/2018

Stayed 1 night and it was fabulous. Very hot that day, 42 Celsius, so the air conditioning in the room was heavenly. Cooled off in the pool after arrival. Check in was a breeze, we had requested a ground level room and it was perfect. Able to open the gate off our patio and push our bikes in to lock up on the patio. Cookies served at 6:00 p.m. Very good breakfast available. Staff made sure food items did not run out and kept the area very clean. Would definitely stay there again.

"Excellent Service and very clean"

5
26/07/2018

It was our yearly vacation and i must say we were very pleased with the cleanliness of the hotel, staff was very nice and helpful. The moment we entered our room the smell was amazing very clean and extra towels like we requested. We know where we will be staying on our next trip!! Thanks for an amazing night.

"Best night of our trip"

4
25/07/2018

We stayed here for one night while traveling from Lake Chelan to Leavenworth. The exterior of the building was quite average (with some paint needed). However, the lobby and our room were both very nice. The room was clean, quiet, and comfortable. The breakfast offered a good variety of hot and cold foods - and was kept well stocked.

"Good value"

3
23/07/2018

This is a clean hotel, nothing fancy, priced pretty well . This is in a heavy traffic area and it was not the quietest place to stay. Decent free breakfast with 24/7 fresh coffee, located on the main drag of Wenatchee and plenty of restaurants close by. The Igloo, which is close, is a great local bar and grill. The rooms are dated and of course they come with a heavy use smell where they try to cover up the smell with lots of fragrance which always makes me kind of sick, but they are big with a very very small bathroom. Staff is nice but we were a bit disappointed when we arrived at 4:30 PM in the afternoon and were told that our rooms were not ready yet and to go have a drink and they would call us when ready. We found the Igloo, but it was after 5 pm when the rooms were ready.

"Love the location!!"

5
21/07/2018

Always great, great location. we love staying here because we love enjoying the river and the local craft breweries that are nearby. It's a clean comfortable stay and they're right in the middle of everything.

"Big Clean Room!"

5
21/07/2018

We stayed at this hotel for 2 nights. We ended up here after driving across the North Cascades Highway through North Cascades National Park. The next day we were doing the boat ride on Lake Chelan and the day after that we were doing Leavenworth. This hotel was perfectly situated for these activities. The hotel is old (we have friends who spent their honeymoon there 38 years ago). But it is updated and very clean and up to Best Western standards. It is a 2 story hotel and it is very long. There is no elevator, but there are numerous easy stairs throughout the length of the hotel. The room was very large and very clean. I liked that there were two sinks. One with the toilet and shower and one sink outside the bathroom. This is really nice for a family. There were cookies in the evening, always a treat. The front desk help were very nice and professional. There was a nice lobby where you could sit and talk. The breakfast area is right off the lobby. It was the usual Best Western breakfast. It was very clean and nicely presented. We used the tables in the evening to play cards. The hotel is conveniently located near restaurants, store and gas stations. The hotel also has a small laundry (2 washers and 2 dryers) on the second floor. We did a load of wash. My husband accidently left his jacket hanging in the closet in the room when we checked-out. We didn't realize it until the hotel called us and told us about it. They packed it up and shipped it to our house. We were very happy to get the jacket returned. We were very happy with our choice of hotel.

"Comfortable Value Venue"

4
19/06/2018

My large, quiet King room was clean and comfortable. All the basic amenities were in the room, towels were fresh and in good condition. The room had a large desk with outlet for electronics. The bed was comfortable. Check in was easy. The breakfast room is small but had all the standard motel breakfast offerings - nothing special but certainly adequate. This is a well located value accommodation that I will return to again.

"Have stayed here before and will again!"

4
15/06/2018

We travel for BBQ competitions so spend many weekends during the summer in motel/hotel rooms. Good sized and clean rooms, comfortable beds and even a nice armchair. We personally like the lower floor with sliding door to small patio and easy access to parking lot. Wish the breakfast area was a bit larger but food is good and the coffee hot. Food choices are larger than many places we have stayed.

"Excellent and great value"

5
07/06/2018

Stayed for one night on a road trip and to be fair it's difficult to fault. The room was a good size with a very comfortable bed, despite being a little dated it was spotlessly clean. WiFi connection was good and the staff were friendly and welcoming. Looking for a place to stay in Wenatchee for a night or two look no further.

"Great place and good price"

4
01/06/2018

We almost always stay at Best Westerns and this one was very nice. It's spread out some but easy to get around in but no elevator if that makes a difference. The rooms are very nice and the breakfast was great.

"Just stay somewhere else"

1
27/05/2018

I'm a best western rewards member so it pains me to say this. Equal to motel 6 but twice the cost. If I had paid around $80 or less I would say I got my money's worth. But after taxes and fees it was $160. Even if you are a rewards member, skip the points and pick another place.

"Great Value"

4
22/05/2018

This was a great value. Centrally located, Keurig in room, clean room, nice staff, good breakfast burrito! Used the express checkout, and the checkin was excellent! Even though it was on Wenatchee Avenue, the rooms were insulated well against road noise.

"Very Welcoming"

4
21/05/2018

Our room was nice, with a balcony overlooking the parking lot. We were racing at the WVSO so we had our pick-up and race car and trailer. The parking lot was very accomodating for our large truck and trailer, plus we could keep an eye on the trailer and race car from our room. Breakfast was great. No internet problems. All-in-all it was a great stay.

"Older clean enjoyable"

4
08/05/2018

We had a nice stay. The bathroom was clean and updated. The shower and potty in one area with a sink and dressing area. Overall the room was clean. You go outside the hotel to inter the pool area. Pool was 5 feet in the deep end, tiles in the pool needed cleaned. The location was great. Parking was easy right by our room. Breakfast was ok our family each had what they wanted. The employees were kind and very helpful. The kids loved the cookies at 6 p.m.

"enjoyed our time and services offered"

4
12/04/2018

We had a great room with outside access to our car. Walking is a problem for us so all was handy and a great breakfast. Beautiful surroundings to top that all off. Also received airline mileage towards Alaska Airlines

"Great place to stay in Wenatchee"

5
09/04/2018

I always enjoy staying at the Best Western Chieftain Inn in Wenatchee. The rooms are always clean, everything works like it should and if a problem arises - they are quick to address it. My only complaint about the facility is - they made a change in the past year or so in the bedding. They have gone to using a number of small pillows on the beds instead of just a standard pillow. They are very uncomfortable. Time to go back to regular pillows.

"Spring Break Holidays"

5
08/04/2018

We always consistently stay at Best Western on our travels if available. Always direct book online because it is very easy. In all of our stays we have never had any problems with staff or any of the amenities provided.

"No HOT water"

2
03/04/2018

While the place is clean and the staff were friendly, the hot water was luke warm. Never got fixed during our stay. On a busy street and the car noise is rather loud. One night the wind was so bad, our balcony howled and the cold air was felt through the sliding glass door. Typical hotel breakfast, nothing special.

BWChieftain, Director of Sales at Best Western Chieftain Inn, responded to this review
Dear caljersey, Thank you for your recent stay at the Best Western in Wenatchee! We appreciate your business! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great staff, clean and comfortable!"

5
01/04/2018

Nice place clean and comfortable. In the Midest of renos but not a problem! There is a train tract a few blocks away! Not that it was super noisy, but did hear it as not a sound we hear at home! Staff were very friendly and super helpful! Thank you to all we came in contact with! You really made our stay!

"Wonderful!"

5
31/03/2018

Wenatchee itself is a good surprise, but this motel was a real treat <3 The bed is always the most important since that's what we're there for-sleep. These beds were firm and clean and just about perfect! The room itself was one of the cleanest we've used in a few years! Breakfast was fine and dandy, the personnel were all fantastic in being there to help and make our stay pleasant and satisfying <3 <3

"Always great service from hotel staff"

4
30/03/2018

Not much of a breakfast area but it is free and they have enough food to start your day. Always friendly hotel staff. Clean rooms - affordable price. I enjoy the Best Western Rewards program because of all the Alaska miles I earn. Lots of parking in a safe area.

"Nice Place to stay"

4
26/03/2018

the room was spacious, we had a small patio which was very nice, quiet hotel even though they were doing a lot of construction location was good with easy access to downtown and stores location was on a less traveled road which made it easier to travel

"Nice stay"

4
26/03/2018

It is typical quality for Best Western. BW always has certain amount of quality. I like it. It normally has two queen size bed. It is good plus for a family to stay. It also provides hot tub, I love it. It has good breakfast and spacious room. Plus the internet speed is not bad.

"Convenient location in town on the main street, close to places to eat and shopping."

4
12/03/2018

One thing to note as I tend to recommend, if you have the opportunity to call ahead to the hotel you have in mind and ask if there is anything you should be aware of before arriving it is a good idea, this location is currently undergoing bathroom renovations until May 31. Otherwise it is a convenient location in town, comfortable and great staff with easy check-in and check-out. One other item to be aware of there are train tracks nearby on the east end of the property and trains tend to run during evening hours.

"Still a Good Place"

4
12/03/2018

We have stayed here off and on over the past 10 or so years. We stayed for two nights in early March. We have reviewed it twice before. The standard continues to be good. The rooms are clean, service on check-in and check-out is friendly and efficient. The breakfast contains some hot items as well as the usual bagels, toast etc. The room is a good size. It is also close enough to walk to the downtown area and there are some restaurants in the immediate vicinity. My only "complaint" and it really isn't a complaint, is that the beds are too soft. Not a bit deal. Depending on how the rates go (usually very high in the summer), we will likely stay here again.

"Great hotel if you get the right room"

3
09/02/2018

Rooms that faced the local train tracks made sleep at night difficult. I'm a light sleeper and lost a lot of sleep from the loud train noise all night. The breakfast was GREAT. It could have only had hard boiled eggs to make it perfect for a quick fix breakfast

"nice hotel in good location"

4
05/01/2018

Leavenworth less than 30 minutes away, the hotel was easy to find, and it was a choice if playing & shopping in Leavenworth are a prime attraction. Breakfast options were good. Lots of easy options for dinner nearby

"Quiet comfortable room"

5
03/01/2018

This hotel is located close to downtown and shopping options. Room is newly updated spotlessly clean and comfortable. Despite being near a train track, room was very quiet. Riverwalk is within easy walking distance - I enjoyed a nice stroll on the river both mornings of my stay.

"Enjoyable stay"

5
01/01/2018

Best Western Chieftain in Wenatchee have all the necessary items for a weekend stay. Clean rooms, breakfast, evening cookies near shopping, restaurants and the Town Toyota Center. Friendly helpful staff and I was amazed that the trains that run through parallel to Wenatchee Avenue were not noticeable in our room. Thumbs up for that.

"Bit disappointed in staying here this time"

3
31/12/2017

Have stayed here before but this time taught me a few things like asking for a room o the 2nd floor. Someone staying in the room above us apparently had a child that they just let loose to run and jump all over the room and could clearly be heard in our room. We let the front desk staff know that we might be asking for a room change as it was quite annoying. They said they would call the guests and the noise did cease until 6:30 am when I was woken up by feet running and pounding on floor all over again. So much for sleeping. Also, too, bathroom not thoroughly cleaned, hair on back of tub.

"Comfortable and satisfying stay"

5
30/12/2017

The staff was friendly, the rooms clean, the beds comfortable, and the breakfast food very, very good. The kitchen was clean and pleasant. I especially enjoyed having a second sink in the closet room. With two women on the trip, we both needed a mirror for primping. I liked that.

"Christmas travel"

4
27/12/2017

Located in a medium size town with a nice downtown area. Rooms very clean and tastefully decorated. Quiet and breakfast was slightly above average with a good choice of items. Would stay again if we were in the area.

"Quick retreat"

4
25/12/2017

Received a voucher when trading in points! Used it here and enjoyed my stay. Happy the jacuzzi was open during winter time. Spacious room and lovely large windows. Kuerig coffee much appreciated. Will visit again.

"Solid!"

4
22/12/2017

Solid hotel for the price. Good value. Room was clean, bed was very comfortable, breakfast was above average for a complimentary hotel breakfast. Will certainly stay here again when in town for business.

"Ok hotel"

3
21/12/2017

Main issue is the noise in the rooms. The heating/cooling system and refrigerator go on and off throughout the night and can be very disturbing while sleeping. Other than that the rooms are fairly comfortable.

"Leavenworth"

4
18/12/2017

The staff where both friendly and knowledgeable. The room though clean had an oder like someone had smoked in it. The hotel was completely booked so we were unable to switch rooms. The staff was apologetic and curtious.

"Comfortable"

4
18/12/2017

Hotel was clean and staff is very professional. Some areas in the hotel are visibly older but are renovated. Close to shops and highways, on the way to Leavenworth. Overall great experience for families

"Leavenworth"

5
10/12/2017

We wanted to visit Leavenworth, but all the rooms in town were booked. So we stayed in Wenatchee it's only 30 Miles away, Great town and hotel! We were able to visit Leavenworth and enjoy the room, we will do it again sometime soon!!!

"personal"

4
09/12/2017

We always try to stay at a Best Western because they are always clean and friendly as well as comfortable and we never have a problem checking in as well as feeling that we are always welcome. The only thing that bothered me was a couple trains that went through town in the middle of the night.

"Best Place to Stay in Wenatchee"

5
09/12/2017

This hotel is one of our favorites. The room was immaculate as was the entire hotel. The breakfast was outstanding, including tasty eggs and all the fixings. We love Best Western hotels when we travel by car, motorcycle or by air. This property is great...Look no further.

"Good for a business stay"

4
02/12/2017

As a frequent business traveler, the small addition of the fresh peppers and onion to the standard break is greatly appreciated. The same old canned sausage gravy and dry biscuits just gets old.It was so nice to put some fresh vegetables and jalapeno in a tortilla. Thank you. I also really liked the large desk/work station and comfortable desk chair. The location, value, and amenities were enough to get me back the next time I'm in the Wenatchee.

"another great stay at Best Western Chieftain in Wenatchee"

5
01/12/2017

I have been staying at this hotel every time I visit Wenatchee for the last 10 years or so. The staff is very friendly and they always have fresh cookies at night for their guests along with the USA Today Newspaper. Free breakfast is just ok. Prices are reasonable and worth the money my company pays.

"Wenatchee Best Western"

4
30/11/2017

I used to live here and now come to stay for business or play and this is still the best room in town. the room size, outside deck and fully functioning hot tub and good continental breakfast every morning makes this a great stay

"Not clean, shower was scalding."

2
20/11/2017

Questionable hairs on bathroom floor. Turned only cold water knob on for the shower and only hot water came out (I tried all combinations of the knobs, but still only hot water.) Reported to front desk, and while they said maintenance came by, it was not functioning properly. Just not worth it.

BWChieftain, Director of Sales at Best Western Chieftain Inn, responded to this review
Dear April, Staff and Management would like to thank you for your recent stay at the Best Western Chieftain Inn. We appreciate your business as well as your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please know that we are doing our best to take corrective action on the issues you inquired on your stay. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Do take care and safe travels! Sincerely, Mei-lan Young Director of Sales

"Hotel Chieftain Wenatchee"

5
17/11/2017

Overall this hotel has everything you need for a comfortable stay. The rooms are clean and the beds are pretty comfortable. The location is not too bad and is easy to get in and out of. If I were to visit again I would definitely stay at this location.

"Good Breakfast"

4
12/11/2017

We spent two nights here and the room was good and staff friendly and knowledgeable. The bed was comfortable. One thing people need to know when making a reservation is that there is no elevator. We were fine with that, but we passed an older couple walking up the stairs very, very slowly. They both made comments about having a 'bad back' and the other had 'bad knees.' They should have had a room on the first floor, but probably didn't know to ask for that. The breakfast was good, but a busload of kids having breakfast our second morning made things a little slow for us.

"Mixed bag"

3
27/10/2017

First, there should never be a room immediately adjacent to the dining room of a hotel. Since I ended up in that room, I cannot speak to what it might be like in a room farther away. The cons: I got to wake up every morning with the staff who prepare breakfast and then got to remain awake as guests filed in for their meal. The floors were filthy which I discovered after walking around and then climbing into bed and seeing what ended up on the white sheets. The room has a sliding door and the extra security lock was unlocked but I didn't realize it until the second night - it should be locked by staff when they clean the room. The refrigerator is just a freezer- everything I put into it froze solid. Pros: bed is comfortable, room is large (single king room), good water pressure, friendly staff.

"Excellent place to stay"

5
26/10/2017

Staff is always polite and helpful, facility is clean and well decorated, aroma of waffles awakens you in the morning. A full breakfast not just pastry and coffee/juice. Location is good, close to restaurants and can easily get to stores you might want to shop at. Some quaint stores as this is the older part of Wenatchee.

"Good stay, high value"

4
23/10/2017

The BW Chieftain in Wenatchee is beginning to show its age but is well maintained and provides the best value among the better known hotel brands in the area. The breakfast was very good, certainly when compared to other hotels in similar a similar price range.

"Good hotel in Wenatchee"

4
23/10/2017

The hotel was easy to find. It had a nice appearance from the exterior, and the lobby was nicely decorated for Halloween. The front desk staff was very friendly and was quick to check us in. The express check out option was nice to have for the morning. The room was a bit dated, but was nice and clean, The bathroom could have been slightly larger, but was also clean. I would stay here again, but a reno should be on the horizon for the hotel.

"Wenatchee Trip"

2
12/10/2017

Staff was nice, check in went very well, then came the room experience. everything in the room was outdated, furnishings, fixtures, plumbing etc. The main issue was the bed!! When you rent a room at a Best western you expect a good nights rest. Impossible to sleep on the disgusting mattress that was in my room. The floor would have been a better choice.

"Quick trip to the park and Leavenworth"

4
11/10/2017

My family and I recently started at the Best Western Chieftain Inn proper to going to Leavenworth, Washington. We made online reservations and immediately contacted the hotel to let them know we would be arriving late. When we arrived at 7:30pm, we found the staff friendly and attentive. They quickly got us checked into our room and on our way to dinner. The hotel's location makes it an easy trip to the many nearby restaurants, shops and local vineyards and entertainment. It is also close to the various freeways and state routes that converge on Wenatchee. After dinner we returned to our room and found it to be spacious and clean. We were staying in a first floor, double queen suite. There was the normal desk and chairs, dresser and tv. A nice sized frig and microwave were included with the room, along with a single serve coffeemaker. Overall the room was clean and orderly, though the hot water pressure in the shower/tub was lacking and the curtain rod was pulling out of the wall. During the night, the room and hotel were quite. There morning breakfast, from 6-9, offered something for everyone: waffles, build your own breakfast burritos, cold or hot cereals, breads and bagels, yogurts, and various fruit. Check out at 12 noon was a breeze, and if we went to a local park, followed by a stop in Cashmere and then Leavenworth (11 miles away). I recommend staying here if you plan to visit Leavenworth which sells out quickly and whose hotels are pricier. It is only a short drive away and there are shirtless from Wenatchee if you do not want to fight the limited parking.

"No Elevator"

4
07/10/2017

Visiting family and looking for a good value. The standard Best Western fair for breakfast, but the area is pretty small. They do have some small tables just outside and there is a lobby area with couches to sit at nearby. The extra seating they open up is located at the other end of the hotel, which isn't so handy. Outdoor pool was nice and a small exercise room. Friendly staff and USA Today paper. Nice beds. Kind of strange hallways on the second floor in that they slope down every so often even though the building is not on a slope. The major drawback for anyone on the second floor is no elevator. If you are packing a lot then it can be a little tough on move in day. They have carts, but not too handy since they can't go up or down stairs.

"Good Stay"

4
04/10/2017

Stopped over on the way to Seattle. Never stayed at a Best Western before. Was pleasantly surprised. Rate was great, room was comfortable and well stocked with amenities, location was close to everything in Wenatchee, hotel had great breakfast and after hours extras like cookies and tea/coffee.

"Quiet"

5
02/10/2017

This hotel was very quiet even though on the main street close to town. It was very clean with comfortable beds. The price was reasonable and the morning breakfast was very good. It included eggs, sausage, cheese, and tortillas along with the cold buffet options.

"Best Western Wenatchee"

5
02/10/2017

The Hotel is located in the heart of the most beautiful area in the Pacific Northwest. Apple orchards, the Columbia river and Lake Chelan along with close proximity to Levenwoth. What a great place! I enjoy staying at the Best Western a couple times a year.

"Best Western Wenatchee WA"

4
02/10/2017

Good location to downtown, easy access to nearby restaurants, Wenatchee is a great place to visit, nice weather. Hotel is a bit of a older hotel, outside pool, but still pretty well kept. Staff is very nice, made checking in and out easy. Breakfast was not too bad for a hotel breakfast.

"A friendly welcome"

4
01/10/2017

The room was on the second floor, but with no elevator getting our bags upstairs took a little effort. Room clean and comfortable and quiet despite being only just off the highway. Complimentary breakfast was good but busy so tricky to find a table. Basically this is a good hotel for a night or two, reasonably priced and just what I'd expect from a Best Western.

"Nice hotel"

4
27/09/2017

Enjoyed our stay. Staff very friendly. Beds were comfortable. Breakfast was good. Close to the road so a little noisy if on the first floor. Room was clean. Was able to use a washer and dryer. Would stay again.

"NIce hotel in Wenatchee"

4
27/09/2017

A nice hotel in Wenatchee. Easy to find along highway 2. I didn't see the name Chieftain Inn when I pulled into the parking lot so I wasn't sure it was the correct place. I saw it once I walked into the lobby. Several doors to different sections of the parking lot made for easy access. All secondary doors require room key to access so good for security. A good breakfast.

"If you only had an elevator!"

4
26/09/2017

The hotel was super clean, which was a blessing as my husband always checks our rooms with a white glove. The only thing about the "rooms" in which I'd score as mediocre, is the pillows...time for some new pillows guys! Overall, it was a great stay! Thank you.

"Great stay"

4
23/09/2017

Online reservation quick and easy with the BW app. Check in was friendly and efficient, and reception staff were bright and cheery. The room was nicely appointed and spotlessly clean, beds and pillows were comfortable and WiFi was good. Breakfast was standard, well stocked and looked after by the attendant. We were passing through on a long road trip, so probably won't be there again, but can quite comfortably recommend it as an excellent place to stay.

"Welcomed experience"

5
19/09/2017

After a long drive , this hotel was a welcomed experience . Comfortable beds , excellent breakfast and very friendly staff . We hadn't reserved so we're lucky to get such a great room Just what we needed! Would recommend this Best Western.

"Pleasant stay"

5
13/09/2017

The bed was very comfortable and the staff was very polite and helpful. We will definitely stay there again. The issue with the coffee pot was minor and the staff tried to fix it. The location was good for what we wanted.

"Love the Wenatchee BW Chieftan Inn"

5
11/09/2017

I stay here every year when I go the Farmer Consumer Awareness Days in Quincy. My son and his pyrotechnic club put on an amazing fireworks display that is not to be missed. The hotel is very comfortable, clean and the amenities are all that I need for the weekend. The breakfast is great and I love the outdoor pool / spa area. I always request a ground floor room towards the back which has parking right outside the sliding glass door. Perfect place for my needs.

"Great nights sleep!"

5
09/09/2017

The bed was very comfortable. The rates were low in comparison to the cleanliness, friendliness, and quality of services. The breakfast was a good assortment of choices and the hot food was hot and fresh.

"Not recommended"

2
04/09/2017

We arrived at 2 pm and told our room was not ready. When asked when it would be ready we were told “we can guarantee it will be ready by 4.” We were hot and tired from travelling and asked to use the pool - not until you check in. So we took a walk along the river, but at 34 degrees we did not last long. Back to the hotel and wait in the lobby .. at 4 pm the room was still not ready. At this point my husband got huffy and suddenly a room was ready. When we go to the room we saw it was an adjoining room - always a bad idea. We asked for a change but were told nothing was available. As expected we could hear every word in the next room. The tv remote does not work properly - there is no guide function and no way to know what channel you are watching. Very frustrating. The room has a patio - but no chairs (What's the point of that??). The hotel is beside a rail line and trains seem to run every hour. The water in the shower was barely hot, the fridge noisy and the in-room coffee maker was finicky. On the plus side the air conditioning was effective and the bed was comfortable enough. Breakfast was better than expected with scrambled eggs and sausages and the fixings (cheese, tortillas, sour cream, salsa) to make burritos.

"Stay"

4
04/09/2017

Size of room and décor excellent. Bed extremely comfortable. Breakfast outstanding. Only issues were gnats virtually everywhere, desk clerk said it was the season for them. Friends stayed in upstairs rooms, no gnats noticed. Overall a great place to stay for a fair price.

"Best Western Chieftain Inn Wenatchee"

4
02/09/2017

Overall experiences during several visits were excellent, Service was good. Location is good, price is fair. Pool and hot tub is a plus. Hotel is maintained well and is clean. Staff are helpful and polite

"Met all our expectations"

5
30/08/2017

Staff provided excellent service, clean and well maintained property, comfortable beds. Convenient to The Buzz Inn Steakhouse (across the street) that serves above average food. The complimentary breakfast was very good but extremely busy which made it a little chaotic to make it through the lineup and/or find seating.

"Great quality at a great price"

4
26/08/2017

The Chieftain lives up to Best Western standards. Quiet, comfortable and affordable. There are some adjoining rooms if needed. Property is a little old so you can hear those above you. Otherwise very quiet and solid.

"Wonderful stay at Best Western Chieftain Inn"

5
25/08/2017

Stay was perfect, staff was great in getting us a last minute room when I called the day before, check in was super easy, breakfast was delicious and convenient! Didn't get the chance to use the pool or hot tub, but looked clean and inviting. Was definitely bummed we didn't get the chance to use it, will definitely do that next time!!

"Average hotel , decent price"

3
15/08/2017

This hotel is located close to the rail line and being of old vintage sound proofing is an issue with loud footsteps and gushing waters, besides the rail noise. The hotel is quite reasonable priced but the amenities are old.

"Great place to lay your head"

4
15/08/2017

We literally are just in the room at night and it's a great place to rest, recover, refresh, grab breakfast and go. This was our second visit in the past 2 years and rooms are super simple, beds are comfy and breakfast is simple but a variety of offerings. Fresh baked chocolate chip cookies at 10pm one night were a real treat for my teens.

"Room comfortable, breakfast acceptable"

4
15/08/2017

Stayed at another Best Western for the second time in two weeks. Once again, the room was fine and the staff pleasant. Breakfast was okay, although certainly nothing special. However, I again presented my elite status card along with my credit card on check-in and it was again ignored by front desk staff. Why issue these cards or offer "elite" status in your hotels when that seems to be routinely ignored? The offer of a room upgrade (whatever that means, as I have yet to experience anything "special" in that regard) appears to be rather meaningless.

"Satisfaction of stay"

5
13/08/2017

Very impressed with just about everything about this hotel.It may have been a bit overpriced considering the location but worth the cost. The only drawback was the absence of an elevator, difficult for we ladies to get baggage up or down stairs.

"Outdoor pool!"

4
12/08/2017

Stayed here on way from BC to Seattle. Pleasantly surprised - basic hotel but kids loved the outdoor pool. The service was good breakfast was very good and this was the perfect midway stop for us. Would use this hotel again!

"Hotel Stay"

3
09/08/2017

Upon checkout the bill was charged to the wrong account. This was a business trip. The bill being charged to the wrong parties caused my associates to over draft their accounts.This was corrected after the fact.

"2nd time we stayed and we loved it!"

5
01/08/2017

We stayed last year and we enjoyed our stay, this is our pick for hotel in Wenatchee/Chelan area. Rooms are huge and clean. Breakfast waffle and coffee are the best. Stuff is really nice and helpful. We will come back in August. Thanks!

"Good hotel - watch the date for booking"

4
31/07/2017

The date field when booking does not always hold your selection - this alters the price you eventually are charged. Because the hotel personnel know the date field is errant, we were called and set up for the correct date. That was impressive. Hotel is clean and comfortable. Outdoor pool area is small and does not permit any food or beverages. Breakfast is excellent.

"Great stay if AC unit not needed"

3
29/07/2017

Room, staff and breakfast was all above average and I would recommend a stop here as long as the heating/cooling unit is not needed overnight. We found the unit disturbingly noisy and the air blows directly onto the bed.

"Apple capital of the world"

5
26/07/2017

First time to visit this hotel and hopefully not the last. The evening staff went above and beyond to successfully untangle our mangled reservation. Room was immaculate and comfortable. Desk staff and housekeeping staff treated us like valued guests. We are always so pleasantly surprised by American friendliness .

"Nice, convenient, spacious, clean"

5
26/07/2017

Located right on Rte. 2 (Wenatchee Ave.), clean, comfortable, spacious. LIke that the room had two separate sinks, large sleeping area, large bathroom counters. Staff very pleasant and helpful. Only slight drawbacks were that we stayed on 1st floor, and could hear the heavy footsteps of folks in the room above; would stay on 2nd floor next time. Also, the soap dispensers on the wall in the bathing area are too high to reach from seated position in bath tub. Take a bar of soap with you to avoid that.

"susan"

4
25/07/2017

Good place, but I find the cardboard coffee cups really tacky. The breakfast is routine, but again, plastic utensils and paper plates make it feel like I'm camping out. It would be so much better to have real mugs and real plates and real utensils. Cardboard makes everything taste bad

"Nothing bad to say "

5
24/07/2017

The location is good, the staff friendly and the facilities good. There were cookies all day at the lobby. The rooms were spacy and even staying at ground floor rooms were okay, as they are away from the road and behind a small fence, so you gået a garden feel when looking out the window.

"Very Accommodating"

5
24/07/2017

Overall appearance of the hotel and pool was very inviting during our stay. Loved the sliding glass door outdoor sitting area available for all the lower floor rooms. The breakfast burrito bar selection was fabulous

"I found a 7-inch black HAIR in my bed (see photo). After that, things got much better."

3
18/07/2017

Whenever I enter my hotel room for the first time, I immediately pull back the top sheet on both beds. One bed had a nasty 7-inch hair in it (look below pen in photo). I called down to the front desk, and they immediately dispatched 2 housekeepers to fix things. They changed the sheets on the problem bed and then, without me asking, changed the sheets on the "good" bed. I gave the hotel a "mulligan" for responding quickly and properly to the problem. This property is located in an OLD set of buildings. Room doors and furniture are also on the old side but are not chipped or damaged. The hotel has NO ELEVATOR, and the second floor rooms are accessible from INDOOR stairways. This property is also built on an incline, so in several spots the hallway floors are "ramped" to accommodate the sloping piece of land the hotel is built on. Rooms are very large at approximately 450 sq. ft. Some rooms have arched ceilings that range from 10 to 14 feet high. Beds were slightly below average, and the room had a fridge and microwave. Rooms also have balconies. A/C won't go below 69F, but I didn't find that to be a problem on an 88 degree day. Most importantly, the bathroom, room, and hallways were all fastidiously CLEAN! (except for that hair in one bed). Wifi was good. My son had no complaints watching YouTube videos. During my web surfing, I found that video clips on various news sites were slow to load. As a Best Western Rewards member, I caught a rather unbelievable rate of ONLY $81, which I felt was outstanding. There are train tracks a couple hundred feet behind the hotel, but there is NO HORN from the trains. You will experience a noticeable rumble, but that's it. For minimal train noise, ask for a room close to N. Wenatchee Avenue. Bottom line, despite my "hairy" experience, I wouldn't hesitate to stay here again, as I've found much worse things in hotels far more expensive than this. Just remember that this is a good functional hotel. It's not the place for a special weekend away with your loved one, however, for a family or business trip, you won't find better value in Wenatchee (or Leavenworth).

"Western Washington trip."

4
18/07/2017

We arrived in the Afternoon we were checked -in quickly and efficiently .We relaxed for a while went to dinner returned to have one in our party to avail herself of the pool and enjoyed its use.We got up and left and were well rested and on our way to our next adventure. Thanks for all you help.

"Clean room and polite staff"

5
18/07/2017

Had wonderful service. Room was clean and quiet. Hotel staff were very courteous. Cookies at the front desk were yummy. Hotel is easy to find, just off the freeway and is close proximity to Lake Chelan.

"Nice, clean, uneventful (in a good way) stay"

4
17/07/2017

I would recommend this hotel to others. We had our two children (10, 8) with us. We had a two queen room on the first floor facing the pool. Everything was clean and in order, check in and out was easy, pool was clean and big enough for our needs (and we used it the night we checked in and the morning we checked out). Internet worked well. Location was easy. Rate was reasonable (Just over $100 for us). Breakfast was good - not too fancy but well stocked and definitely enough to get us through the morning. Felt very safe etc. Would definitely stay again.

"Beds are very comfortable"

4
17/07/2017

The main reason we go to Best Western is the comfort of the beds. The Wenatchee Washington Best Western is clean, has free breakfast, and the staff is very friendly. The beds are so comfortable. There is a pool.

"Clean accommodations, decent breakfast, daily newspaper"

4
12/07/2017

Weeks ago, I had booked for a Tues and called the Sun and said I would like to change the reservation to the Monday as our travel plans had changed. Over the phone, the person changed the booking but charged an extra $20 saying the prices had changed since I orginally booked and so the price increased. On Monday, before 4pm, I called to cancel the booking but was told it would cost $25 to cancel. I decided to keep the booking and when I went in the hotel to check in an hour later, had a series of "good questions" to the desk clerk. She agreed to change the price to the original booking if I had proof of cost. I did and she changed the price. However, when I went to the room and accessed the VERY RELIABLE internet, I saw my email had a lesser amount. I called the front desk and a message was left for the manager, Tae. He reduced the price to the amount in my email, and even came to the room to let us know (I was on hold for 20 min with another "problem" to resolve). In short, I'm impressed they honoured the original price. We only stayed one night but found the accommodations to be very comfortable and clean! With mini fridge and microwave too. The make-it-yourself breakfast burritos were yummy! And there were so many options for foods. Just be sure to get there early. It seems to really overflow with crowd after 8am and it closes at 9am. Overall, a wonderful stay!

"Let's be honest"

3
11/07/2017

We had a clean room, comfortable bed. I prefer beds on the softer side and it delivered. The staff was friendly and helped with suggestions for restaurants in the area. The hotel is about a mile from downtown and you can take the riverwalk to get there. What a lovely way to get some exercise.The bathroom had only dispensers so we just went out and bought what we liked to use. The towels were skimpy and I did report that to the desk at check out where she noted it for management. NOW the sad news. The air conditioners were noisy---but not loud enough to drown out the trains that ran thru the middle of the hotel--or it felt like it. Several per night run just behind the hotel. If you can sleep thru that I envy you.

"A Solid Win"

5
11/07/2017

Starting with the kind fulfilling of request for ground floor room and early room occupancy because of my 94 year old mother, we felt very satisfied with the room, cleanliness, and safety. The workout room had easy access, breakfast was good with enough variety to satisfy, the waffles being especially good. Parking was available on site. The front desk people were very friendly, helpful.

"Blew the 2nd chance."

3
09/07/2017

Stayed here several times and had no problem till a couple years ago when they started adding the $25 a night charge which holds funds meant for trip. Had a family emergency and thought I would give them a 2nd chance. Got in early Sunday morning but was charged for full night, which was the most expensive day of the 5 I was there. Not a real problem but it was Tuesday, when I called wife to check charges on Credit card for Hotel. Not only did they have funds for all five days plus the $25 a night charge for a total of about $847, they also had an additional $25 and about $267 on hold with my Credit Card. I asked the Desk clerk on Tuesday night about it and she couldn't find any reason for the $267 + $25 charge. She was a sweet lady and did her best. Asked her if she could have manager contact me with explanation. Was gone most of Wed. Had wife check again on Thursday morning on charges. She said they weren't showing but available credit hadn't changed. Called Credit card company and they said all the charges were dropping off and would be completely off by next morning. Never heard from manager. As for the hotel itself, rooms were clean. Cleaning staff did great job. Desk clerk with German accent was a sweetheart. Need to clone her and have a few of her. The bad, eggs at breakfast tasted like powdered eggs. Soap and shampoo dispensers in bathrooms instead of bar soaps. Trying to change channels on tv is a joke. No tv guide so you have to flip thru all channels to find out what is on. You can't input channel you want to go immediately to that channel. Have to go thru all channels to get the channel you want. Air Conditioner would shut off when room got to temp., but would kick back on 5 minutes later. They are very loud. That all being said, will not stay here again.

"Dirty, Outdated, Overpriced and Rude Staff"

1
03/07/2017

This Best Western sadly feels like a run down Motel 6 with a dirty bathroom, rude front desk staff and loud, clanging air conditioning units that will bang all night as they click on and off. If you want to be overcharged for a dumpy hotel - this is the place to stay.

BWChieftain, Manager at Best Western Chieftain Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 509-665-8585. Sincerely, Tae Im General Manager Best Western Chieftain Inn

"Comfortable, good location Hotel"

5
03/07/2017

The hotel lobby was really nice, great decor. The room was very clean and spacious. However, it had an old-school feel with it, which i did not like. I did like their Dial hand wash soap and lotion. The smell was really good. Overall, good location and comfortable stay.

"At least the cookies were good"

2
29/06/2017

This is not a great, or even very good, place to stay.The desk clerk was nice and offered us cookies when we checked in. There was no elevator so all of us in our group got to trundle our luggage upstairs. Staff offered to help a couple of the little old ladies. My wife and I were in room 255 and were a little disenchanted when the arrows showing room direction only went up to 254. Naturally, this was discouraging. Upon going back down the stairs to inquire they explained that we would have to go down, to the left, and up to find our room. This pretty much set the stage for the entire experience. They have no restaurant and since they are on the edge of town, there was nowhere nearby to eat but a couple of fast food places. We arrived at nearly 9 PM and they all closed punctually at 9 PM. We were fortunate to score a box of cold KFC chicken because the lady sweeping let us in. The room was OK but the place needs some serious work. The hall floor, which one would have expected to be reasonably level, was certainly not and is probably a lawsuit waiting to happen. The room was generally nice but the bathroom was a nightmare. The shower water knobs were installed backwards and so loose that the water temperature was impossible to control. After several minutes of trying to regulate the temperature we decided that a cold shower was better than risking being scalded. Even then the tub didn't drain right. The buffet breakfast left lots of room for improvement. The scrambled eggs had the distinctive flavor of the instant eggs I remember from the Army. They were so dry and granular that it was a chore to keep them on the flimsy plastic fork. The sausages were good and the folks who tried the waffles said they were nice. Fortunately, they had tortillas so I could make makeshift burritos to contain the eggs which weren't bad after being slathered in tabasco sauce. We took one of the green bananas to eat on the way home.

"clean"

4
22/06/2017

Walking in the door I could smell that this place was going to be clean unlike the place we had just stayed at. I was so happy! The pool was outdoors which was disappointing and the breakfast was ok. I would recommend this place to others.

"First Stay"

3
13/06/2017

On a trip and love to stay at BW so we thought we would give this one a try. The motel appears old heads some sprucing up. The staff made up for this though. They were just great. The room was clean, comfortable and almost everyone got a great nights sleep. All i n all I would probably stay here again.

"Wenatchee"

3
12/06/2017

The hotel is clean and service friendly. It has a convenient location and is within walking distance of the Wenatchee riverwalk and park. It's a typical chain hotel, nothing particularly memorable with thin walls and standard decor, but the room was large, the bed comfortable and the water hot. Good value.

"Comfortable and Clean"

4
07/06/2017

Good value, clean and comfortable room. Did not have breakfast so cannot comment on food. It is located in the middle of town so decent location. Only one restaurant close by - within immediate walking but the city is not that big so can get to places easily by car.

"Not Recommend"

2
04/06/2017

Place was run down very old motel.Poor internet.Good breakfast.Overpriced and taking advantage of people due to the lack of room availabiltiy.I do not need to say more you will get the point but trip advisor wants you to.

"Average Stay"

3
04/06/2017

The staff was excellent. The cleanliness was very good. The room preparation was well done. The decor was very dated, i.e. popcorn celling. The property is not competitive with other properties, as I had stayed at another property one week prior to this stay.

"One of the most comfortable beds I've slept on in a while!"

4
03/06/2017

I loved the bed, one of the most comfortable I've slept on in a while. I loved that each bed had four nice pillows, I surrounded myself with those pillows and slept like a baby! Hotel was VERY clean, they have an excellent cleaning staff that pays attention to details. You won't even find a cobweb in this place. Seemed like new carpet in the hallways. I've slept in 5 star hotels that were not kept up as well. Our room was average in size, the furnishings were in good condition and there were nice pictures on the wall. I wish there was two chairs though so both of us could share the table comfortably when sharing a snack. We had a small balcony which was very nice, but there were no outdoor chairs there either so I could not sit out there and enjoy the weather, still it was nice to open the sliding door and be able to walk outside. Shower worked well, nice upgraded shower head with plenty of hot water. They offer soap/conditioner/lotion in pump containers in the shower and near the sink. I like that idea since to me it seems so wasteful to use a bar of soap once and then throw it away. Oh, also want to mention there was two sinks, one in the shower/toilet room and one just outside that room. Both have lighting, power and mirrors which was nice when dressing in the morning. There was a Kurig coffee maker. I asked the desk if I could exchange the decaf for regular and she just gave me a handful of regular coffee pods. Made ME smile! I can't get enough coffee, and the coffee they offer is french roast, my favorite! The TV Remote was a headache. I was told by the desk that they have a new cable provider and they are trying to work out the problems. I found an easy work around though so it wasn't an issue. Internet was good and fast, there was a fridge and microwave in the room as well as a hair dryer, iron and ironing board. Even though it is heated, the pool was a bit cold for me, would like it a bit warmer but the hot tub was almost perfect. ...Would like some curved stones at the top though so you don't rest your head on a sharp corner when lying your head back. The breakfast was good and plentiful with a large selection including scrambled eggs and link sausage, toast, waffles with plenty of syrup and toppings, cereals, doughnuts/pastries, a nice selection of juice, coffee, tea, REAL half and half along with a selection of flavored coffee mate if that's your thing. Also a breakfast burrito bar with tortillas, cheese, salsa, sour cream, jalapeno's onions, etc. ..The sausage was mediocre, would have loved some Chorizo to stuff in my breakfast burrito but nevertheless, it was pretty darned good! ...Would like to see a container of half and half so I don't have to open a half dozen tiny cups for my coffee. Some, like me, like it extra light. It was nice to have fresh cookies in the evening, and always candies at the counter along with a free newspaper every morning. One note: There is no elevator, so if you are not able or willing to bring your luggage up one flight of stairs, you should opt for a first floor room. All in all the rooms are a great stay . ...Extra Thanks to the Wonderful Staff who made us feel like family!

"Very comfortable"

5
01/06/2017

The hotel is dated (not horribly) but extremely clean. The rooms were very comfortable and everything works. Keurigs in the rooms. Cookies at night. Breakfast in the morning. Located close to the Walla Walla point park and Wenatchee Confluence State Park- nice for a run.

"Best Experience"

5
31/05/2017

The hotel staff are very nice. They do a wonderful job keeping everything clean. I loved my stay there and will return there in the future. Best hotel that I have stayed in for quite sometime. I would use the hotel again

"Nice hotel inside"

4
29/05/2017

The hotel is nice but we drove past it because it lacked an address on the building, the staff said oh sorry the painters forgot to put it back on after they painted several months ago, so they new, and staff don't know how long their washing machine takes, I was wondering if we had time for a load before dinner but decided to wait cause no one knew. And when we walked in doorway a huge box was sitting there for 4 days and this box was the size of a new fridge, should of been in back of hotel, the staff was very pleasant and breakfast was good, eggs, sausage, waffles, tortillas, fruit, juice,yogurt and coffee and tea ect..... the rooms were nice with a little balcony we sat out there every night, and there are plenty of restaurants you can walk to.

"Wenatchee Best Western Chieftan Inn"

5
22/05/2017

We were in Wenatchee for one evening, on our way to Lake Chelan. Our room on the top floor was quiet, clean, and spacious. The vaulted ceiling made the room seem even bigger. The bed was comfortable. The front desk staff were friendly and helpful, even though the hotel was completely booked for the night. The breakfast was comparable to other hotels in the same price range, with hot and cold options, including waffles and breakfast burritos. I will definitely stay here again the next time I am in the area.

"Nice property"

3
20/05/2017

This is a nice older building that is being well maintained but needs some updating. The staff was nice and the breakfast was fine. Make sure to get a room on the south side of the building so the HVAC unit is blocked from the wind.

"Bill"

4
15/05/2017

Was in Wenatchee for a fun evening with our Eagle friends to welcome home the State Aerie President after his year of visiting other Aeries. Also went to Leavenworth for shopping. Possible will stay here at this hotel again if they allow pets

"Another pleasant stay..."

4
15/05/2017

This Best Western hotel is our #1 hotel for the area. We have stayed here for the past 4 years and have always been met by the staff with smiles and pleasant conversation. The cookies they provide in the evening are a very welcoming thought. Thank you for another very pleasant stay.

"nice place for the money"

4
09/05/2017

We thought this was a reasonably priced, clean hotel and it is close to downtown. It looks like it was recently updated and we found the bed and pillows very comfortable. We didn't use the pool (although it was heated) but we did use the hot tub. The breakfast is a typical hotel breakfast. The staff was very nice and we wouldn't hesitate to stay again.

"Nice Facility"

4
04/05/2017

The hotel is very clean and has been recently upgraded. The decor was good. The staff were friendly and helpful, however room amenities such as coffee and glasses were not restocked. The breakfast good and the buffet was well maintained.

"I'd stay here again"

4
03/05/2017

We recently stayed Friday & Saturday night at the BW Chieftain, check-in was fast the front desk was ready. The room was clean and well stocked, with the exception of the towels which is a pet peeve of mine. I hate it when hotels use towels that have exceeded their reasonable life; I really hate crusty towels! Breakfast was adequate, the afternoon chocolate chip cookies were a bonus!

"Great value"

4
01/05/2017

Paid $50 less than neighboring hotels, received good service and breakfast. Attend a conference down the street and felt safe walking to and from the hotel. Plenty of restaurants within the immediate area.

"Not sure worth going back"

2
24/04/2017

Front desk staff was rude, breakfast cold and tables were dirty. The room was clean, a little worn but that can happen. Not sure I will return there, since there are many other options in the area. My decision is mostly because of the rudeness of the front desk staff.

"Excellent fit and finish, great value!"

5
21/04/2017

Very surprised at quality and fit and finish of the hotel for the price I paid. I'd definitely recommend this hotel in Wenatchee for best value. Fresh carpet, newer appliances, fitness room, free internet and breakfast. You can't go wrong!

"Good place to stay while in the area"

3
17/04/2017

Ok place to stay. Rooms are clean but pool is seasonal. Food was good but could use more selection. The price for the room was fair. Internet was slow and tv functions were off. Would I stay there again yes just because the rooms and location ere clean

"Just about average"

3
15/04/2017

The room was tidy and clean, and the bed was comfortable. The pillows were all soft and small. It would be nice to have a combination of both firm and soft. The towels were of poor quality- thin and rough. We could not get ready in time for breakfast- it ends at 9 AM, and we wanted to sleep in! The location was good and parking was free.

"Not recommended"

1
14/04/2017

The biggest problem was that I was checked into a room that was already occupied. Unacceptable!! The lady at the front desk made my colleague wait between 5-10 minutes at the front desk while she was on the phone with another reservation. Again, poor service. The bed in my room had very little support and comfort. I was asked to leave the workout room in the morning and notified that the room was not open until 9 AM. For traveling business guests, this is way too late to have the fitness room open. You should not have a guest room next to the fitness room if you are worried about noise.

"Excellent stay during busy youth baseball tournament weekend"

4
10/04/2017

We stayed there with rest of the families for our youth baseball team during recent tournament in Wenatchee. Thought staff did an excellent job of handling a crowded, hectic weekend with many families and kids milling about. They asked us to sign a paper at check to commit to watching our kids and quiet hours which I think was very reasonable and smart to put in place. Rooms were clean and spacious. Liked the dual sinks in and outside of the bathroom. Was great for family. Breakfast was well stocked and the staff was very friendly. Big coffee dispenser was accessible all day which was nice for evenings and the families loved the cookies at the front desk.

"Things have changed"

2
09/04/2017

I don't know if they have new owners or managers but things seem to be have cheapened. The first thing I noticed was the bulk soap and shampoo dispensers have replaced the travel size shampoo and soap bars this to me looks like a gym or something. The K cups are some brand that you have never heard of and are awful. They have purchased vending machines that are fully stocked with Kirkland brand products. The vending machines are very loud so don't get a room next to them. I have stayed there many times and was planning on staying there for 3 weeks. I stayed the first week this is when I noticed the changes(the vending machines have been there for awhile). I go to check in for the second week and they want $30 more a night, I asked for the same rate that I got the week before she said she couldn't, I showed her that I could get a better rate than I am willing to pay on priceline. she still said she couldn't it would take a manager to do that and left me hanging. I walked out and went to another hotel and had a pleasant stay for even cheaper. They lost my business now. I was always willing to put up with the stained carpets, the loud trains and the garbage truck at 4am for the large rooms and c low price but I'm out

"Medical stay"

5
01/04/2017

We had to stay at that hotel because I was having a medical procedure and needed to be close to the clinic because of the preparation procedure. We were very glad for the medical discount that we received from the Best Western and the quality of the room and the service we received made this procedure preparation was made a whole lot easier.

"Nice room and good breakfast"

4
19/03/2017

My room was large and very comfortable. The breakfast was very good. I am gluten free, so I appreciate the eggs and sausage. My only mild complaints are: I never could get internet access even after 1/2 hour on the phone with the help line, my room was on the second floor with no elevator, and I was not wild about the shower. The dispensers in the shower are in the worst possible place, above the plumbing. The TV is a little strange as from channels 2 to 18 you have to channel up and down, you can't just go there. I had to call to the desk to figure out how to get 18+ channels because there are no instructions in the room. The good outweighed the bad. If you have skis or lots of luggage, be sure to get a room on the first floor.

"Older wood frame hotel done up to BW standards."

3
11/03/2017

You can tell by the door hardware and light switches and myriad other things that this place has been around for a while. Now redone to BW standards, it has all the usual accoutrements expected for the brand. A Keurig coffeemaker in room, something not often seen. The mattress was decent, the bathroom partially redone, fastidiously cleaned and sanitized. A good breakfast, with the makings for burritos in addition to the usual waffle batter, sausage links, eggs and cereals one usually sees. Pool/spa closed for winter, a decent exercise room Price was around $100- a good value for a solid 3-3.5 star property. Well located in E. Wenatchee on the main drag. I almost exclusively settle on BW unless I want something more upscale. The loyalty is rewarded with discounts and upgrades. They are the biggest chain in N. America (Accor is bigger worldwide, I think, with all their subsidiaries.) So they definitely are doing things right.

"Pleasant surprise"

5
23/11/2016

We were very impressed with the updated quality of the hotel, given previous reviews about needing to be spruced up. The halls had new crown molding and paint; the rooms were very clean; carpet seemed new; and bathroom was exceptionally clean with a full sized bathtub for soaking. Room was spacious with microwave and fridge. The bed was comfortable although the pillows were a bit small and not enough variety of firmness. Had to use 2 pillows to have enough support for sleeping on my side. They served very good fresh cookies in the lobby, which was great for the kids and adults alike. Breakfast was also good.

"Okay place, good coffee breakfast "

3
17/11/2016

It's an okay place, as it needs sprucing up. Quite dated. Generally, good enough for a night stay. Downsides are: Bit noisy, can hear noise from neighbouring rooms and rumbling from trains and traffic. So if you're sensitive to noise this location might bother you. No pool access due to winter shutdown. Good things are: Good warm breakfast with better than the average hotel coffee. They also have keurig coffee machines in rooms. Nice! Can see that they try to upgrade their light fixtures. But need more upgrading! Bedding is comfortable enough. Have big enough flat screen tv and wifi works well. Ovations to staff, friendly! Also close to town centre.

"Best Western not so best!"

2
10/11/2016

Have stayed in other area hotels which are much better. Hotel needs updating. One hand towel for a double room. Room had overpowering perfume type smell. Will book room at other hotel next time I stay in Wenatchee.

"Good accomodations"

3
02/11/2016

I have stayed at a few similar priced places in Wentachee and found the Best Western to be the best one. Free cookies in the evening and free breakfast. Walking distance if you are headed to the Toyota Town Center. Free Wifi too!

"We chose to stay again"

4
13/10/2016

The Best Western Chieftain Inn in Wenatchee, WA, has been a good place for us to stay because of reasonable rates, proximity of places to eat, and proximity to Riverfront walking. We appreciated having in-motel hot breakfast and cookies in the evening!

"Good accomodations"

4
12/10/2016

The location of the hotel is right in downtown but a little hard to find. The parking is excellent as you can access your car through the sliding glass door and there is a gate between the room and the parking spaces. We liked the breakfast.

"Another Great Stay"

5
11/10/2016

I always stay at the Best western Chieftain in Wenatchee when I go there. It's clean, well managed, in a central location and priced right for the value. Staff has always been friendly and the cookies are an added plus.

"Just OK"

3
10/10/2016

This was the second time we've stayed here. It's OK, but nothing special. We stayed one night this visit. We arrived late on a Sunday evening and had to wait a little for the front desk employee, but she was nice enough. The room seemed clean, but in the morning we saw a part of the mattress that looked like someone had urinated in the bed. There were also a number of tears in the curtain. Also know that you are near the train tracks. Not a lot of traffic the night we were there, but we did hear a couple trains in the evening. We didn't eat breakfast at the hotel, because we try to eat at the Wild Huckleberry when we're in Wenatchee. It tends to be a fairly reasonably priced hotel option. We know what we're getting.

"Cozy and Comfy with a Nice Vibe"

5
08/10/2016

We had a king room that was well decorated and very comfortable. There were plenty of towels and pillows and nice hospitality items. We loved the warm cookies in the evening with a great cup of coffee. The front desk was friendly and helpful, supplying directions and even drawing out a map for us,,,so nice. Loved the breakfast burritos, too. All in all a very nice stay in Wenatchee.

"Inept Front Desk"

3
04/10/2016

Made a booking through booking.com several months before our trip to Wenatchee for late September. Upon arrival at approx. 9:00 on Friday night with a confirmed booking print out, the front desk clerk told us we had no reservation. She wasn't rude, but offered absolutely no assistance in helping to sort out this matter. After 20 minutes going back and forth haggling, we found out our reservation was given to someone else. The whole check in process dragged on laboriously, and we finally got the room.The property is indeed tired looking, but we weren't expecting the Taj Mahal. However...customer service was rock bottom for this Best Western on this occasion.

"Great Place to Stay"

5
04/10/2016

Stayed two nights...comfortable beds, clean room, and great service. In room WiFi had a decent speed. Staff was friendly and accommodating. Have always been pleased with Best Western. I really did enjoy my stay here.

"Happy Canuck"

4
02/10/2016

Booked this hotel to go to Oktoberfest in Leavenworth on short notice and was pleasantly surprised. It was clean, staff was pleasant and rate was competitive. Extras included breakfast, and cookies at 6:00pm. No complaints on my end.

"Trip to Wenatchee"

4
02/10/2016

At this hotel people can come and stay with no problem about not been able to go anywhere close to everything, shopping mall, restaurants, parks or just for a walk, its close to everything around, a very good experience.

"Good Best Western"

4
01/10/2016

I've read reviews saying the place is outdated. However, I wouldn't have noticed this if it hadn't been pointed out to me. The place I thought was well kept up and the room clean with excellent wi-fi. You are within walking distance of the city park & the Apple Capital Recreational Loop Trail along the Columbia River. You are also within walking distance of any goods or services you might need. I would stay again.

"Avoid this hotel"

1
22/09/2016

I checked in with a 50 ib bag and was told there was no elevator and no rooms available on the first floor. Desk clerk said she was only one here and was not helpful. I had to drag the bag up to the room by myself. There was poor lighting in the room and the phone did not work.

"Satisfactory but needs some work!"

3
19/09/2016

The hotel definitely needs some work to its rooms etc. It does have the amenities of a microwave and fridge. The room was clean and relatively comfortable. You need to ensure you are on the right end of the hotel as it can be quite noisy on the highway side.

"Very out dated "

2
16/09/2016

This is a very out dated place, the room does have a microwave and mini fridge, but the desk is ver small and desk chair super uncomfortable. A/C is noisy and not very efficient. Bathroom is very dated with old yellow tile and not very clean. Found a long hair in the bath tub and the grout around the rule is very dirty.

"No Elevator!"

3
14/09/2016

This hotel has no elevator, its a good thing it has only 2 floors. So FYI, if you are physically challenged to stairs than ask for the ground floor. This hotel is clean but the decor has dark tones so in my opinion it feel dark cave like in the hallways. The room does not offer enough room to place your suite case, except on the floor, which I hate to do.

"Great Place to stay for few weeks"

4
11/09/2016

We stayed there for 2 weeks and it was great close to all facilities and restaurants Rooms were really clean and tidy each day The staff were very helpful and friendly and would work around our schedule for cleaning Breakfast was great always fresh fruit and fresh cooked scrambled eggs and sausages, all you can eat we enjoyed staying there for the 2 weeks and it became our home away form hoem felt very safe a secure there. so Great job to the staff we enjoyed every second

"Works for a quick stop over"

3
06/09/2016

Spent the night at the Chieftain on our way to Portland. Booked through hotwire and got and excellent deal so any complaints I have will need to be countered with the low price I paid. We arrived at 10pm and check in went smooth and easy. The place is actually quite big. Our room was at the end of the second floor hallway and you knew what you were getting right away, it had that older hotel musty smell to the hallways and they were dark. Not a very bright place at all. I wanted to get out and grab a bite or at lease find a gas station to grab a snack. Nothing. The area is very desolate at night. Walked a few blocks up and down and found nothing open. The room was big and seemed tidied up well. Not clean though, carpets had lots of marking on them and I preferred to walk in flip flops. Older bathroom and a bizarre kinda patio door that didn't opened partially to a bed of rocks with weeds growing out of them. I wouldn't recommend this hotel but would be ok suggesting it for a quick, cheap stopover.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear kpattison, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 509-665-8585. Sincerely, Tae Im General Manager BEST WESTERN Chieftain Inn

"Good place to stay"

5
29/08/2016

Very clean, quite and modestly priced place to stay. Did not hear the railroad trains at all even though located very close to the tracks. Pool was clean. Easy to find and close to restaurants and the riverside park

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Ray171, Thank you for taking the time in sharing your experience about your recent stay at the Best Western Chieftain Inn! We appreciate your feedback and most of all, your business! Staff and management are happy to hear that your stay went well! We hope to see you again real soon! Let us know if we can be any assistance to you when it comes to future reservations! Again, thank you! Do take care and safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Mid range hotel"

3
28/08/2016

PROS: Each room has either a patio or balcony. Handicap room only a few feet away from handicap parking space. Plenty of trailer or large vehicle parking. 2 sinks in standard guest room. Security cameras around the perimeter of property (per front desk). CONS: Ants were in my room. A large hole was in wall in room. Water pressure is kinda low and not as hot as it should be. There is at least 2 trains that go by every night that sometimes shake your bed. The first night I thought their was a small earthquake. Breakfast really carb heavy, only protein option is yogurt and artificial scrambled eggs. Hotel is overpriced as compared to comparable hotels. No elevator (2 floors). Management was notified of ants and they made it right however that does not diminish the fact that it did occur.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Ryan G, Staff and management would like to thank you for your recent stay at the Best Western Chieftain Inn! We appreciate your feedback and your business! On behalf of our entire team, I would like to apologize for not exceeding your expectations when it comes to breakfast and the issues inquired in your room during your stay. We apologize on behalf of the train company for the noise. Unfortunately, we have no control of that. We will be taking corrective action on the "hole in the wall" as well as the "ants". We again, apologize for that issue. Where as for breakfast, we do have healthy options to offer. We have gluten free items, fresh fruit and oatmeal. Guests can make a breakfast burrito with fresh veggies. The eggs are not artificial. They are real eggs. Again, we thank you for your recent stay. Do take care and safe travels! Kind Regards, Tae Im General Manager BEST WESTERN Chieftain Inn

"Best Western Quality with a couple of minor glitches"

4
27/08/2016

BW Chieftain is a generally friendly, well appointed hotel. Check in is efficient and our king room had a balcony (that looked out onto a refinery; the balcony and fresh air were appreciated, and it was amazingly quiet even tho BW Chieftain is off a busy road). Room was spacious enough with well organized fridge, microwave, TV and worktable. The bed was one of the most comfortable we've had. The Kurig coffee maker in the room (which replaces the old coffee karaffe with filters) is problematic as Kurig is not cleanable and nobody knows what went thru the system before I arrived. Kurig products are huge waste makers as seen on media. BW complimentary breakfasts can be great or disappointing. BW Chieftain was disappointing and ended at 9AM, so the room was unpleasant from 8:30 - 9AM when everyone was scrambling and there was no where to sit. The choices were not healthy or appetizing and cardboard bowls/plates and plastic cutlery make food unappetizing and create unnecessary waste. The eggs were likely powdered eggs. Maybe it was an off day.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Sassamatt, Thank you for taking the time in sharing your experience on your recent stay at the Best Western Chieftain Inn! We appreciate your feedback! On behalf of our entire team, I would like to apologize for not exceeding your expectations when it came to our breakfast. We can assure you that are eggs are not powered. They are real eggs. We do offer gluten free items, fresh fruit and oatmeal for healthy choices. Guests can make a breakfast burrito too with fresh veggies and eggs. Again, we thank you for recent stay! We hope that you'll stay with us again. Do take care and safe travels! Sincerely, Tae Im General Manager BEST WESTERN Chieftain Inn

"Comfortable hotel but a bit old"

4
23/08/2016

Like most Best Western Inn's, this hotel is comfortable at a reasonable price. The rooms are a bit out of date, and the air conditioning unit is a bit loud. But, as long as you don't expect a 4 star hotel, this place is a fine place to stay.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Gregory A, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-665-8585. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tae Im General Manager BEST WESTERN Chieftain Inn

"Very helpful and friendly"

4
22/08/2016

My room was very comfortable and had all the amenities i required. The room actually had some great extras such as the coffee machine and a bath, so it more than fulfilled my needs. The staff were friendly and very helpful, and the breakfast room provided a varied and substantial range of food and drinks. I enjoyed my stay there, thank you.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Jan A, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-665-8585. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tae Im General Manager BEST WESTERN Chieftain Inn

"The People are amazing!"

5
20/08/2016

The staff at the Chieftain Inn are amazing! They accommodated all of my family's requests and needs during our stay. They were pleasant, helpful and even when they couldn't meet every little need, they made very effort to make it right and make me feel like a valued customer. Great customer service will always win out in the end, no matter how badly things may go. I appreciate the staff and their professionalism and for always willing to go the extra distance for me.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Michael R, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-665-8585. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tae Im General Manager BEST WESTERN Chieftain Inn

"Good value for family"

4
15/08/2016

We were a family of 4 just needing a place to lay our heads at night. We were not at the pool. We had breakfast each morning before 9am. A train does run behind the hotel and we were closer to the back, but it was muffled and didn't affect our sleep. Much of the hotel has been updated and seemed like newer beds, tub was older but it drained well. Places to walk and eat out within easy distance along with a Starbucks and Albertson's within walking distance.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Michelle D, Thank you for taking the time in sharing your experience at the Best Western Chieftain Inn in Wenatchee, WA! We truly appreciate your feedback and most of all your business! Staff and management are pleased to hear that your stay went well! We hope that you'll consider staying with us again the next time you're in the area. Again, we thank you! We wish you well! Take care and safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Good value for the price"

3
13/08/2016

Not a bad place to stay. There is no elevator to the top floor, so if you have any physical issues ask for the first floor. Our room was pretty nice. The beds were really comfortable. The air conditioner worked but the adjustment knob was not very responsive. It seemed to just spin around without changing anything. Room was mostly clean, the bathroom corners were a bit dirty though.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear ShellyW624, Thank you for your recent stay at the Best Western Chieftain Inn in Wenatchee, WA! We appreciate your business as well as your feedback! Staff and management are pleased to hear that your stay went well. We have taken corrective action when it comes to the a/c knob as well as the housekeeping issues. We sincerely apologize for the inconvenience. Again, thank you for your recent stay! We hope to see you again real soon! Do take care and safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"Not great stay"

2
08/08/2016

Remote didn't work; second remote ALSO didn't work (turns out this room has poor .remote success, according to front desk); coffee maker didn't work. Overall, it was sort of a "so-so" experience. (I need to have 200 words so I hope this made it)

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Tom R, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We sincerely apologize for the inconvenience of the television remote. Please know that we have notified maintenance and will be taking corrective action on this. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 509-665-8585. Sincerely, Tae Im General Manager BEST WESTERN Chieftain Inn

"Clean, quiet, and comfortable stay"

4
07/08/2016

Stayed here on our way up to Canada and were very pleased we did. Our room was clean, very quiet, and comfortable. I even requested a room on the top floor when I made the reservation online and was given one. That is very much appreciated. The breakfast was good got our day off to a great start. If you are in Wenatchee, WA, I'd definitely recommend staying here.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear 2x2WineTasters, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-665-8585. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tae Im General Manager BEST WESTERN Chieftain Inn

"False Accusations and Unauthorized Charges"

1
06/08/2016

IF YOU ARE A SMOKER, BEWARE!!! I was charged a $300 smoking fee!!!!! At no point in time did myself or my guests (my 8 year old being one of them) smoke in the room. When I booked the room through Expedia I even selected "non-smoking" as my room preference. After attending shows at the Gorge for two days, we would return and dispose of our collected trash from the day's hike in our room's garbage can. This included cigarette butts and empty packs. This, and the smell of our sheets is the only "evidence" this hotel is going with to charge me for "smoking in my room". The hotel staff discriminating me for being a smoker and challenging my integrity as a customer and mother. Had a bottle of water with cigarette butts floating in it been found anywhere in my room, I would accept the fees with understanding and regret. Since at no point in time was my room ever smoked in during the duration of my stay, I am appalled. The general manager, Tae refuses to call me back after numerous messages have been left. It has been over two weeks with no returned call or email. I will be contacting the Better Business Bureau as well as Best Western Corporate regarding this false charge. After researching every review on this establishment from many different websites, I have found I'm one of many who have been accused and stolen from by this hotel. Shame on you as a business. You lack any sense of professional courtesy in how you operate and give the town of Wenatchee a bad name.

"Great stay"

5
03/08/2016

Central, clean, helpful staff. Comfy beds! What more does one need. Quick check in. Best Western rewards program & incentives explained. Able to get yogurt, coffee & fruit for early start one day, no complaints about the breakfast second day.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear babs565, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-665-8585. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tae Im General Manager BEST WESTERN Chieftain Inn

"Always good"

5
26/07/2016

Whenever I travel to Wenatchee, WA I stay at the Best Western Cheiftain Inn and have always received excellent, professional service from all staff. Rooms are great. Location is centrally located in Wenatchee.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Sherie B, Thank you for taking the time in sharing your experience at the Best Western Chieftain Inn! We appreciate your feedback and most of all your loyalty to our hotel! We appreciate you! We're happy to hear that you enjoy your time with us and your stay goes well. Thank you so much! We look forward in seeing you again! Do take care and safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"Very good"

4
25/07/2016

it's a good place to stay for your money, we've stayed here quite a few times, and it's fairly close to JC Penny, Target, Applebees, Shopko, Old Navy and a few other stores. There are a good selection of places to eat within a 10 min. drive and some within walking distance.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Donna649, Best Western staff and management would like to thank you for your recent stay at the Best Western Chieftain Inn! We appreciate your feedback and most of all your feedback. We're happy to hear that your stay went well and that you enjoyed the Wenatchee area. We hope to see you again real soon! If we can be any assistance to you when it comes to future reservations, please let us know! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"Great Hotel :)"

4
23/07/2016

Everything was great and we have no complaints. The hotel was very clean and smelled nice. The check in process was very easy and the staff was very friendly. We had a balcony that we didn't expect which was very nice. We have been there once before and I'm sure we will stay again in the future.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Rebecca F, Staff and management would like to thank you for your recent stay at the Best Western Chieftain Inn! We're very happy to hear that you enjoyed your stay and that you'll be staying with us again in future. If we can be any assistance to future reservations, please let us know. Thank you again! We wish you well! Safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"Our stay in Wenatchee, Washington"

5
20/07/2016

We had to go to Wenatchee on a family emergency as my brother had a massive stroke and was in ICU. The people were very pleasant and nice to us. We mainly slept there at night and the rest of the time was at the hospital. We did have interactions at breakfast that helped our spirits for facing the day.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear joyceg937, Thank you for taking the time in sharing your experience at the Best Western Chieftain Inn! We appreciate your feedback! We hope that your brother is doing well and we wish the best for you and the family. Again, thank you very much! Do take care and safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"Travelers Beware! Smoking charge trap!!!"

1
19/07/2016

TRAVELERS BEWARE:: This establishment will unfairly charge you for smoking in your room if you have any remnants of tobacco products in your trash receptacles when they come to clean it. You don't even have to smoke cigarettes or be a smoker, They will charge you unfairly based on your trash. If you discard a butt or empty pack in your trash in the room, so as to not litter the grounds, they are considering that as "evidence" to the fact that you're getting a $300 charge even though all their signs posted everywhere says they'll charge you $250. This place is a rook and I will never recommend or bring my family and friends here again. It's an older hotel, needs to be remodeled and the management are unprofessional and are looking for any way to cheat the traveler. We were never spoken to about anything involving smoking even up to checkout. And each time any hotel staff passed by while we smoked in the permitted areas, we never were told otherwise to be in another spot. Only until there was an extra charge on the statement did we know they had tacked that on. After calling the hotel to speak with a manager, we are told he's not in the office and he'll get back to us. That hasn't happened in two business days, so we're disputing the charge as we should with the card company as we wait for his response indefinitely. Our stay in Wenatchee, Washington was our family's choice to avoid the chaos of camping at the Gorge Amphitheater. Simply, if this is what Wenatchee represents for our commerce, I'll choose a different place next time I'm in the area.

"Funny smell"

3
15/07/2016

The room had a funny smell that I couldn't put my finger on. Overall, the hotel including our room was a bit dated. And, even though my wife and I are normally not fussy about drinking tap water, we couldn't drink this water. However, the hotel was only a mile from the main part of town, so we walked in for dinner. And the breakfast was good, with scrambled eggs and sausage. And the cookies in the lobby were very yummy.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear lakey173 Thank you for completing the survey regarding your recent stay at the Best Western Chieftain Inn! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 509-665-8585. Sincerely, Tae Im General Manager BEST WESTERN Chieftain Inn

"Wonderful Place to Stay"

5
15/07/2016

This hotel was great. The rooms are a wonderful size and you don't feel all cramped in your room. Loved the beds, they were very comfortable. The gal at the front desk when we arrived at midnight was very friendly and accommodating. If we ever head back up to Wenatchee this is the place were we will be staying again.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Sharon B, Thank you for taking the time in sharing your experience at the Best Western Chieftain Inn! We appreciate your business! We're pleased to hear that your stay went well! We hope to see you again real soon! Please let us know if we can be any assistance to you for future reservations. Again, we thank you for your business! Take care and safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Dated BW Property"

2
15/07/2016

This is a very dated BW Property in a very poor location. There is only fast food around the property. We had a view of a large bank teller area and railroad tracks. The property has at least three different heights along the hallways. It is dowdy and not up to the BW quality we are used to.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Patricia L, Thank you for completing the survey regarding your recent stay at the Best Western Chieftain Inn! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Tae Im General Manager BEST WESTERN Chieftain Inn

"Great place to visit"

5
14/07/2016

Wenatchee is a very beautiful city. There is a Riverside park within a walking distance from the hotel . It has lots of public art, flower beds, play grounds and great views in the river and mountains. The city looks clean and safe. Great place to visit. At 6 pm the hotel staff invited us for cookies and tea. Very friendly place. I highly recommend to visit.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear GnM2014, Best Western staff and management would like to thank you for your recent stay at our hotel! We appreciate your business as well as your feedback! We hope that you'll consider staying with us again in the future. Please let us know if we can be any help for future reservations. Thank you again! Take care and safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"1 night stay"

4
11/07/2016

Stayed only one night.. checked Trip Advisor for hotels.. pulled into Beat Western to check on availability and price. They beat the price by $15.00. Hotel is old, but seemed to be taken care of quite well. Room was clean.. no issues. Hot tub and pool were great as was the seating area around both. Front desk kept the pool open a few minutes past normal, due to our late arrival. This was very much appreciated. Continental breakfast was simple but adequate. Our only complaint was there were no towels at the pool. The front desk took care of that request right away. Overall, nice stay and would stay again.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Bstrbrwn, Best Western staff and management would like to thank you for your recent stay at the Best Western Chieftain Inn in Wenatchee, WA! We appreciate your feedback as well as your business! We're happy to hear that your stay went well and that you'll consider staying with us again. If we can be any assistance in helping you with future reservations, please let us know! Thank you again! Take care and safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"In need of an update....."

3
09/07/2016

I have stayed at this property a few times. I like the location as walking/running distance to the river path. The hotel is in need of a remodel for sure. Everything is clean & tidy but very old and dated. They have added Kurig coffee makers which is great. There is also a fridge and microwave. The beds were really comfortable and good linens. Towels however were thin and worn. We did not have hot water for both nights of our stay. Still able to shower/bath is only using the hot water tap and it was warm enough. Mentioned it to the desk clerk upon check out and she awarded me some extra Best Western Rewards point which was nice. Breakfast was good and there were yummy fresh cookies in the evening. Will stay here again when in Wenatchee.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear MissyGryphon, Thank you for your recent stay at the Best Western Chieftain Inn in Wenatchee, WA! We appreciate your business and most of all your feedback. We're happy your stay went well and we look forward in seeing you in the near future. If we can be any assistance to you when it comes to reservations, please feel free to contact us. Thank you again! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Excellent!"

5
06/07/2016

This is the best hotel in town! Staff is friendly and they always find a way to make your stay the best! Breakfast is good and the outdoor pool and hot tub are always clean. Never had a complain during our stays and we love coming to the best western! Their GM Tae does a great job keeping their entire facility working as a team! See you guys soon(:

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Yesenia M, On behalf of our team at Best Western Chieftain Inn, we would like to thank you taking the time in sharing your experience from your recent stay. We're very pleased to hear that your stay went well and that the staff went above and beyond of what is expected. We look forward in seeing you again real soon. Let us know if we can be any assistance to you when it comes to Best Western reservations. Thank you again! Do take care and safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"Great service, quiet night"

4
01/07/2016

Really enjoyed the breakfast, it was fresh and hot, There was a variety of foods for everyone. Bring water if you are not a soda or coffee drinker. The vending machine was out water but the staff did find a few bottles for my granddaughter. The room was clean and the best was comfortable.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Sue B, Thank you for sharing your experience from your recent stay at the Best Western Chieftain Inn in Wenatchee, WA! We appreciate your feedback as well as your business! Thank you very much! Staff and management are happy to hear that your stay went well. We apologize for the vending machine and we will be taking corrective action so this doesn't happen again. If we can be any assistance to you for future reservations, please let us know. Thank you again! Do take care and safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"Worked fine"

4
28/06/2016

Stayed there June 10, 2016. Older motel, but rooms very well appointed and clean. Cookies in lobby in afternoon. Breakfast worked - typical motel fare. Quiet area; edge of town. Just myself and bill came in around $140.00. No elevator. Thought it was a bit high. Cost for what it was would be my only consideration should I be around there again.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Dennis T, Thank you for taking the time in sharing your experience from your stay at the Best Western Chieftain Inn. We appreciate your business and your feedback! We're happy to hear that your stay went well! We look forward in seeing you again real soon! Do take care and safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"great place to stay"

5
24/06/2016

Staff were friendly and helpful. Room was clean and the entire facility smelled nice. I appreciate having a microwave and refrigerator available. I also like the in room coffee machine. Breakfast offerings were good with many choices. Overall this was a great experience and will stay here again in the future for other conferences in the area.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear L4797FClorih, Thank you for your recent stay at the Best Western Chieftain Inn in Wenatchee, WA! We appreciate your business as well as your feedback. Staff and management are happy to hear your stay went well! We look forward in seeing you again! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"A (specific) room to avoid"

4
20/06/2016

Best Westerns have a motorcycle rider - friendly marketing program and I like to take advantage of it. Preferred rates, windshield cleaning towels and carefully watched parking. All of that at the Chieftain. The front desk personnel were on their game, the cookies fresh, and the room spacious. I particularly appreciated the comfy easy chair for reading. Breakfast, as others have noted, is very good - build your own breakfast burritos - but breakfast prep was a problem. For room #138 only, I'm sure. I was in room #138 and was awakened much too early by the clatter in the hallway caused by food delivery to and breakfast prep in the service kitchen - which is directly across the hall from the door to #138. A solid core door, with improved seals and sill sweep would let one sleep soundly on.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear 67sprint, Staff and management would like to thank you for your recent stay at the Best Western Chieftain Inn! We appreciate your feedback and most of all your business! We apologize for the noise you inquired during your stay. We'll be taking corrective action so that this doesn't happen again to you or our future guests. Again, we apologize for the inconvenience. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again! We wish you well. Safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"Excellent accommodations."

5
20/06/2016

We have stayed at this Best Western prior and both times, had a pleasant experience. Hotel staff, particularly front desk, are stellar. Room was fine, clean, everything in working order. WiFi and cable TV both fine.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Jane S, Thank you for taking the time in sharing your experience at the Best Western Chieftain Inn in Wenatchee, WA! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again! Do take care and safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Comfortable and Quiet"

4
20/06/2016

Always friendly, great cookies and excellent housekeeping service when I am a guest for more than one day. The bed was very comfortable, the shampoo and soap were better than expected, the refrigerator did NOT make a terrible noise all night (seems quite uncommon anymore) and the TV was surprisingly modern.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Janie Z, Best Western Chieftain Inn staff and management would like to thank you for your recent stay. We appreciate your business as well as your feedback. We're happy to hear that your stay went well and that our accommodations met your needs. We hope to see you again! Do take care and safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"One nighter."

3
18/06/2016

Hotel and room were average. The room was clean and the bed was OK. The highlight was the breakfast. The girl serving the food did a good job. The eggs were fresh and not dried out. Real sausages and fresh baking powder biscuits. Well done. Also, a good cup of good coffee. This really impressed me. I wish every hotel did as good a job with the food.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Arthur A, Staff and management would like to thank you for your recent stay at the Best Western Chieftain Inn. We appreciate your business as well as your feedback! We're happy to hear that you enjoyed our breakfast! We hope that you'll consider staying with us again the next time you're in town. Please let us know if you need any assistance with future reservations. Again, thank you! Safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Great experience"

5
15/06/2016

Simply excellent service and pricing, they made it a point to save me time and money. restful, quite, clean. staff was very helpful in all areas of service. maid service was prompt and caring fo my needs.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Steven H, Thank you for taking the time in sharing your experience from your recent stay at the Best Western Chieftain Inn! We appreciate your feedback as well as your business! Staff and management are happy to hear that your stay went well. We hope that you'll consider staying with us again. Let us know if we can be any assistance to future reservations. Again, thank you so much! We wish you well! Take care and safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"Clean, comfortable & good breakfast."

4
14/06/2016

Clean, comfortable room, great pressure in the shower, excellent breakfast. Convenient sliding glass door to small patio with gate to parking area from first floor rooms made move in much easier. No elevator to second floor is a drawback when you have lots of luggage. Will definitely stay again.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear jennifermJ3044LI, Staff and management would like to thank you for your recent stay at the Best Western Chieftain Inn in Wenatchee, WA! We appreciate your feedback as well as your business. We're happy to hear that your stay went well and that all our accommodations were satisfactory. We're also happy to hear that you'll be returning! We look forward in seeing you again real soon! Do take care and safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Always Awesome!"

5
06/06/2016

For business I always stay in this hotel. It is super clean, the help is very friendly, and has an outdoor hot tub/pool. It's got a great location near everything. The help can assist with almost anything you need, food, entertainment and even travel plans.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Lonnie Allen Mr W, Thank you for taking the time in sharing your experience from your recent stay at the Best Western Chieftain Inn! We appreciate your feedback and most of all your loyalty to our hotel! We look forward in seeing you again! Let us know if we can be any help for future reservations! Take care and safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"Easy stay"

4
04/06/2016

Travelling with a friend. We loved Wenatchee. Beautiful area. We spent time at the Ohme Gardens. They offered us walking sticks to use which were gratefully accepted. We walked through the historic downtown area. Everyone was very friendly and always willing to help.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear 899valeries, Staff and management would like to thank you for your recent stay at the Best Western Chieftain Inn. We appreciate your feedback and most of all your business! We're happy to hear that your stay went well and had the opportunity to visit the Valley. We hope to see you again real soon. Let us know if we can be any help when it comes to future reservations. Take and safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"Nice Staff"

3
28/05/2016

Stayed here for a conference. It is an older BW property. Staff very nice, room was clean and comfortable. Main issue is the first impression-carpet in main hallway to rooms and conference room is very dirty and stained. It does not make a good first impression an all, but again, the room seemed very clean. I think I may select another hotel when staying in Wenatchee in the future.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Catherine K, Thank you for taking the time in sharing your experience from your recent stay at the Best Western Chieftain Inn. We appreciate your feedback and your business! We sincerely apologize for the inconvenience of our carpets and will do whatever we can to correct this situation. We're sorry to hear that you may go to another hotel. We hope that you may consider staying with us again so we can provide a better service. Sincerely, Tae Im General Manager Best Western Chieftain Inn

"Great location for a trip to Wenatchee or Leavensworth"

2
25/05/2016

Location : Great - Very good access to all the highways and amenities Rooms : Great - No complaints. Clean and Tidy Breakfast : Good - If you stay more than one night, you get the same breakfast items every day and that will be boring. Coffee is great and Sausages are well made. Service : Terrible - I booked two nights using Aeroplan points redemption. But still they charged my credit card for the room. After repeated calls, they are going to refund my money.(I am still waiting) But since I used a Canadian credit card, I am going to loose money on conversion and exchange rates. All this because of the person at the reception made a mistake on our booking. Really upset.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear anandyvr, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Your credit card was refunded on 5-25-16 and I emailed you a receipt. You should have seen that refund within 3 to 5 business days. Again, we apologize for the inconvenience of this. We do have new staff on board and we're doing out best to make sure this doesn't happen again. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Do take care and safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Between golf days"

5
19/05/2016

Six buddies stayed at the Chieftain Inn for a night's stay between golf days. It was Very clean, comfortable, quiet and a great breakfast. I would highly recommend staying there. The staff was friendly. Topped off with fresh homemade cookies.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear X2764XEmichellep, On behalf of the entire team of Best Western Chieftain Inn, we are pleased to hear that your stay went well! We hope you had a wondering time golfing too! We hope to see you again real soon. Let us know if we can be any assistance for future reservations. Thank you for choosing Best Western Chieftain Inn! Do take care and safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"Nice base for Leavenworth or Lake chelan visit"

4
19/05/2016

Have stayed in this hotel for a few times during our visit to Leavenworth or Lake Chelan. Its nice clean place for staying in Wenatchee. It provides a cheaper alternative to paying prices in Leavenworth with just 15-20 min drive. There are lot of other food options available around the hotel.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear techie77, Staff and management would like to thank you for your recent stay at the Best Western Chieftain Inn in Wenatchee, WA! We're happy to hear that your stay went well and we look forward in seeing you again real soon! Let us know if we can help you with future reservations! Thank you again! We wish you all well! Safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Nice hotel with friendly staff"

5
19/05/2016

This hotel was conveniently located foe all of our "adventures. The staff was very friendly and helpful. The breakfast room staff kept the room very clean, the food items hot, and plentiful. The front desk was very friendly and

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear 546maryk, Thank you for staying at the Best Western Chieftain Inn in Wenatchee, WA! Staff and management are pleased to hear that your adventures went well! We hope that you'll consider staying with us again the next time you're in town. Let us know if we can be any assistance to future reservations. Again, thank you so much! Do take care and safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"Great Hotel, Outstanding staff."

5
16/05/2016

I've been bringing my family every summer to the Chieftain Inn for the past 4-5 years, outstanding value and a very friendly staff. The pool, hot tub and really good breakfast makes this a great affordable place that works well for us. I'm already booked for the summer 2016.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Rick S, Thank you for taking the time in sharing your experience from your recent stay at the Best Western Chieftain Inn! Staff and management appreciate your feedback and most of all your loyalty to our hotel! We look forward in seeing you this summer! Thank you again! Kinda Regards, Tae Im General Manager Best Western Chieftain Inn

"Great place to stay"

5
13/05/2016

We spent 2 nights at Best Western Chieftain Inn, Wenatchee, WA. Great location, good value for the money, clean room, friendly service, drinkable coffee(!!!) and decent breakfasts. We can certainly recommend the place.

"Great stay"

4
09/05/2016

Room was large, well-appointed (love having a refrigerator), quiet. The bed was very comfortable. Nice to have the Keurig coffeemaker, though I wish they offered tea or hot chocolate. They have no elevator, which was not a problem for us but could be for some people.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Terry M, Thank you for your recent stay at the Best Western Chieftain Inn! Staff and management appreciate your feedback and most of all your business! We're pleased to hear that your stay went well! We do offer tea. If you should stay with us again, we can let you know where you can get the tea which is in our breakfast area. Thank you so much! We wish you well! Safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Right in Town"

4
06/05/2016

We had booked the hotel from New Zealand and were pleasantly surprised how easy it was to find. The instructions from them were spot on. Everything about the hotel was excellent with a very acceptable breakfast and a very nice room. The staff were really great. It was also close to a very acceptable restaurant where we had dinner. It was also very easy to walk to the centre of Wenatchee. We used it as a base for tripping round the area and it was well placed for that.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear michaelwI5786VY, Staff and management would like to thank you for your recent stay at the Best Western Chieftain Inn in Wenatchee, WA! We truly appreciate your business! We're so please to hear your stay went well. We hope to see you again real soon! Let us know if we can be any help to any future reservations. Do take care and safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"Nice room, nice staff"

5
25/04/2016

I liked this hotel. Everyone is more than willing to help and are all very friendly. Any hotel that has chocolate chip cookies, Macadamia nut cookies and cold milk available all hours is okay in my book.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear E Edward S, Thank you so much for taking the time in sharing your experience at the Best Western Chieftain Inn in Wenatchee, WA! We appreciate your feedback and most of all your business! We're happy to hear that you enjoyed our cookies! We hope to see you again real soon! Let us know if we can be any assistance for future reservations. We wish you well! Safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"Quick overnight stay that met my expectations"

4
23/04/2016

My schedule allowed me to arrive in Wenatchee at 8.35pm and needed to leave at 5am the following morning to catch the Amtrak Empire Builder train to Seattle. I chose the Best Western Chieftain because it was 4 mins by car or a 20 minute walk from the Train Depot. My short stay only provided me with the opportunity to arrive, sleep and leave. I did not use the Internet or Breakfast service, but I was delighted when I arrived to find very good hot cookies at the Reception Desk and 24 hour coffee when I departed at 4.50am The inside areas (Reception, hallways and corridors) of the Hotel to be in need of renovation, but my room (230) was well furnished and equipped, quiet and very clean. I found the King size bed to be very comfortable. I noted when I left that all the Hotels on N Wenatchee Ave (and there are several to chose from) were fully booked on the Thursday evening that I stayed at the Chieftain.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear itsthebish, Staff and management would like to thank you for your recent stay at the Best Western Chieftain Inn! We appreciate your business and your feedback. We're happy to hear that your stay went well. We plan on getting new carpet and fresh paint within the hotel. Again, thank you very much! Do take care and safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Older but fine"

4
20/04/2016

Quite clean rooms that were very comfortable. Sure there are trains but all the hotels on Wenatchee ave have that issue. With a great price from a website that doesn't let you know what hotel you are staying at until after you pay it wasn't but $4 more a night than the flea bag hotel I use to stay at when in town for work. The king bed was very comfortable and the room was appointed nicely. The property is a bit older and it shows in some areas like stains in the carpet in the halls the patch in the carpet in my room and the dated tile in the bath room. The shower has a fancy head on it with several setting that all have no water pressure. I heard good things about their breakfast but I never got to experience it during my work week as they don't set it up until 6:00am, I like a number of other contractors staying there were up and gone by 6, They could put out some pastries or something for us early risers. Overall a good experience and would not hesitate to stay there again.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear buckewheat, Thank you for taking the time in sharing your experience from your recent stay at the Best Western Chieftain Inn. We appreciate your feedback and most of all your business! We're happy to hear that your stay went well. We hope that you'll consider staying with us again. If you do, ask us about our "grab n'go" breakfast. Thank you again! We wish you well! safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"Very pleasant hotel"

5
19/04/2016

I wish the price was a little lower but overall a good experience. I like Best Western hotels because they are mostly the same in quality, people and helpfulness. A good item is that they have maps of the local area so we have a choice of amenities around the area and easiness.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Suzette M, Staff and management would like to thank you for your recent stay at the Best Western Chieftain Inn in Wenatchee, WA! We appreciate your business and your feedback! We hope to see you again real soon! If we can be any assistance to you and your lodging needs, please let us know! Thank you again! Take care and safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Trains Trains Trains!"

1
15/04/2016

On a five night business trip and all 5 nights were at different Best Westerns. Most BW are older locations but they are on a kick to spruce them up. All the locations we stayed had nice upgraded rooms even this one in Wenatchee. What we had not expected were the trains, first one just after midnight, then 2, 4 and 6AM. These are freight trains and even though I had ear plugs in and 2 sleeping pills the vibration of the building woke us up. When I checked out I mentioned the trains and the desk guy said "next time ask for a room up the front of the building, its much quieter". OK its nice that they know that the rooms at the lower end suck but with only a few cars in the parking lot why would they even put people at the noisy end in the first place! Fill up the end away from the tracks first. At my meeting the next morning I mentioned the bad night and everyone agreed that if I had asked they would have steered me to another hotel.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear evguy11, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We're sorry to hear that the train noise disturbed you. When it comes to train noise, we have no control over this. We do not know when they come and go. Often guests don't mind the train noise and have shared stories that it reminds them of growing up. The front desk agent was letting you know and in hopes of you coming back, that we can always move you to a different location of the building but we can't guarantee if you hear the train or not. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 509-665-8585. Sincerely, Tae Im General Manager BEST WESTERN Chieftain Inn

"VERY clean and great Breakfast!"

5
11/04/2016

We were here for our grandson's baseball tournament, so we were looking forward to having the grandkids stay with us and be able to swim in the pool. Unfortunately, when we first arrived, the pool wasn't open yet (even though Priceline advertised that it opened April 1st). We were very disappointed....however a gentleman was out working on the pool area and was able to get it opened before we left for the weekend!! It was great fun after a hot day at the baseball fields all day. Thank you to the gentleman who made that happen!! Also, the rooms were spotless and VERY clean. The breakfast was better than most and had some good choices and was plentiful. With all the ball players in the hotel, we thought they'd run out....but NO! Good place to stay. I would highly recommend.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Startin, Staff and management would like to thank you for your recent stay at the Best Western Chieftain Inn in Wenatchee, WA! We appreciate your business! We apologize for the inconvenience of our pool but we're happy that we were able to fix it on time. We also happy to hear that your stay went well! We hope to see you again real soon! Thank you again! Do take care and safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Best Western: Wenatchee, Wa."

4
04/04/2016

The bed in this room was very comfortable. The rooms atmosphere was pleasant. The overall location to other amenities in town was very good. Breakfast service included two waffle makers, scrambled eggs and fixings for breakfast burritos, coffee, juices, milk, biscuits and gravy, and assorted breads.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear robertL7151UA, Thank you for taking the time in sharing your experience at the Best Western Chieftain Inn in Wenatchee, WA! We appreciate your feedback and most of all your business! We're happy to hear that your stay went well! We hope to see you again real soon! We wish you well! Take care and safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Decent hotel"

3
29/03/2016

I have stayed here several times and I don't have any major complaints. The breakfast is good and the service is excellent. The hotel does need to be renovated soon. Although we didn't hear anything from our neighbors, the fridge fan was terribly loud! We also had a hard time keeping the room at a constant temp. Ended up having to crack the sliding glass door open to cool it off. For the price, it was well worth it!

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear BigRiverhawkFan, Thank you so much for taking your time in sharing your experience at the Best Western Chieftain Inn in Wenatchee WA! We appreciate your feedback and most of all your business! We're happy to hear that your stay went well. We apologize for the inconvenience of the fridge and a/c unit. Please know that we are looking into this situation. We hope you'll consider staying with us again. Do take care and safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"Good place to stay"

4
27/03/2016

Very nice and friendly staff. Good and clean rooms. Everything is absolutely as advertised. The breakfast is also nice and overall room rates are economical enough. Have stayed here multiple times and would recommend to everyone.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear absingh13, Thank you for your recent stay at the Best Western Chieftain Inn! Staff and management appreciate your feedback and most of all, your business! We're happy to hear that your stay went well! We thank you for the recommendation too. We hope that you'll stay with us again real soon! Do take care and safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"Best Western-winatchee"

5
24/03/2016

Internet was so slow that it was unusable. The hotel is extremely clean. The hot tub was a perfect temperature. The staff was very helpful and friendly. The breakfast offering were very good. The price is very good as well.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Larry A E, Staff and management would like to thank you for your recent stay at the Best Western Chieftain Inn in Wenatchee, WA! We're happy to hear that your stay went well. We apologize for the internet issues. Please know that we're looking into the situation. We hope that you'll consider staying with us again. We wish you well! Do take care and safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Dated Facility, Terrible Staff"

1
21/03/2016

Wrong room, dirty linens, loud facility, rude staff, unresponsive. Far too expensive for essentially a Motel 6 experience. Far too many other options in the area for this to be your choice. The staff need lessons in courtesy and helpfulness.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Greg V On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 509-665-8585. Sincerely, Tae Im General Manager BEST WESTERN Chieftain Inn

"Hotel Must be broke"

1
20/03/2016

I would never recommend this hotel to anyone. Bathroom counter burn marks every where, half inch of mold all the way around the tube, burn marks on the lamp shade, no mattress protector only a second sheet. The mattress had stains everywhere along with big lumps where you lay. The mattress had to be 20 years old. Don't stay here.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear stevemU1520LN, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We will be looking into the issues that you inquired during your stay especially the "burn marks". Our counters are made of granite and the design can be confused with "burn marks". We will be taking corrective action housekeeping issues as well but where as for the bed, they're not 20 years old. They're still quite new but we will be looking into this as well. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 509-665-8585. Kind Regards, Tae Im General Manager BEST WESTERN Chieftain Inn

"Very nice, clean and well-located hotel"

5
18/03/2016

First time at this hotel and staying in Wenachee. Very helpful and friendly front desk staff, very clean, great breakfast and located within walking distance of the excellent Columbia River trail for jogging, walking and birdwatching and downtown Wenatchee for everything else. Also convenient to Safeway and restaurants. Two lovely spring days in Wenachee.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear glena878, Thank you for your recent stay at the Best Western Chieftain Inn in Wenatchee, WA! Staff and management are very happy to hear your stay went well! We look forward in seeing you again! Should you need help with any Best Western reservations, please don't hesitate to give us a call! We wish you well! Take care and safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Spacious room"

4
10/03/2016

I did enjoy my stay at the Chieftain Inn. The only problem I encountered was that the shower curtain is not long enough to stay inside the tub, so the bathroom floor was a pool of water after my shower and the bathmat was completely soaked. Seems as though they cut them too short when they were hemming them.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear April C, Thank you for your recent stay at the Best Western Chieftain Inn in Wenatchee, WA! We appreciate your feedback and most of all your business! We sincerely apologize for the shower curtain issue. Please know that I have brought this up to my head housekeeper to have this resolved. Again, we apologize for the inconvenience. We hope that you'll consider staying with us again. Thank you so much! Do take care and safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Very good value"

5
05/03/2016

We always pick this motel when staying in Wenatchee. It's not the newest, but we always have found it clean, comfortable, and a good value. Fresh cookies on arrival, very nice beds, and good selection for a "make it yourself" breakfast burrito in the morning, plus much more.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear mead0wlark, Thank you for your recent stay at the Best Western Chieftain Inn! We appreciate your feedback and most of all your loyalty to our hotel! We look forward in seeing you again! If we can be any assistance to future reservations, please let us know! Thank you again! We wish you well! Take care and safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"A Great Hotel in Wentachee!"

5
29/02/2016

The Best Western Hotel in Wenatchee was quiet and the bed was extremely comfortable. They gave us fresh cookies in the evening. The breakfast was a full meal and was awesome. I would highly recommend this hotel.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Lori P, Staff and management would like to thank you for your recent stay at the Best Western Chieftain Inn in Wenatchee, WA! We appreciate your feedback and most of all your business! We're happy to hear that your stay went well. We look forwards in seeing you again. We all wish you well. Do take care and safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Amazing stay with amazing staff"

5
28/02/2016

Went there on are way back from Seattle. Hotel was big. Slept great. Breakfast was amazing. If there was a negative it is that there is no elevator in the hotel. But I really don't think that's a negative as they have stairs. Even have an outside hot tub year round that is amazing. Will return

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Christinac16, Thank you for staying at the Best Western Chieftain Inn! We appreciate your business as well as your feedback! Staff and management are happy that your stay went well! We look forward in seeing you again! We wish you well! Safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Comfort before a medical procedure"

5
27/02/2016

We were in Wenatchee Washington for a medical procedure that required an overnight stay prior to the procedure. The Chieftain Inn gave a medical discount to stay so that was the main reason we chose to stay there. The hotel was excellent and the services were excellent the breakfast had a good variety and was very well maintained. We felt very well taken care of.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear CELESTE G, Best Western Chieftain Inn staff and management would like to thank you for sharing your experience at our hotel. We're happy that your stay went well. If we can be assistance to you for future reservations, please let us know. Thank you again! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"A great place to stay"

5
16/02/2016

The Chieftain Inn is a great place to stay. It is pleasing to the eye. The lobby is beautiful. The staff is very friendly. The room was large and the bed very comfortable. There was a Keurig coffee maker in the room -- first time I've experienced that.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear JannieB09, Staff and management are happy to hear that your stay went well! We look forward in seeing you again real soon! Thank you so much for your business and your feedback! Do take care and safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Hotel"

4
12/02/2016

Stay was as expected. Staff is always friendly and makes me feel welcome. Rooms need better lighting. Breakfast could use more choices. Carpet in some of the rooms needs replacing. I usually get the room I request. I appreciate the warm cookies and newspapers provided.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Joyce M, Staff and management would like to thank you for taking the time in sharing your experience at the Best Western Chieftain Inn! We appreciate your business and your loyalty to our hotel. We always look forward in seeing you. We appreciate your feedback and may take it into consideration. Thank you so much again! Do take care and safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Best value in Wenatchee."

4
12/02/2016

We have stayed at both the Holiday Inn and the Comfort Suites in Wenatchee, and while this is not as new as those hotels, it is by far a much better value. The rooms at the Best Western are much roomier, and their bed is WAY more comfortable than either the Comfort Suites or Holiday Inn. In addition, the cost is easily $30-$40 cheaper per night! As I mentioned, the Best Western is NOT as new as the others, and their decor is definitely dated, but the value we feel we get at Best Western far outweighs the differences in amenities or decor.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Eric J, Thank you for taking the time in sharing your experience at the Best Western Chieftain Inn in Wenatchee, WA! We appreciate your feedback and most of all, your business! We're happy to hear that you can see beyond the outdated decor and be comfortable in your surroundings. We do plan on updating a few items in the hotel soon. Again, thank you so much for your business. We truly hope to see you back again. Take care and safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"very comfortable"

4
10/02/2016

This is often our go-to hotel when we stay in Wenatchee and need to fly out of the Wenatchee airport. Staff is friendly and helpful. The beds are very comfortable. Sometimes however, because it is a non-smoking hotel, the smokers gather outside by the back entrances and their voices are disturbing to the rooms above.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear wellesb2016, Best Western Chieftain Inn staff and management would like to thank you for your loyalty to our hotel! We appreciate your business very much! If you should experience any noise, please don't hesitate to give front desk a call. Again, thank you! Take care and safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Hotel hospitality"

5
09/02/2016

I planned to stay at Best Western Cheiftain for 3 nights, Due to a health issue, I had to check out 1 day early and only paid for 2 nights. I was very pleased. The room was quiet and beds were very comfortable. Appreciate the in room wifi service.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Cheryl O, First of all, staff and management are hoping you're doing much better! We also like that thank you for your business! We hope once you're better, you'll come visit us again. We wish you well and safe travels! Sincerely, Tae Im General Manager

"Good experience"

4
09/02/2016

Had to go to Wenatchee on business. I have stayed at this hotel in the past and this time there was no exception with level of service I am used to. I used the exercise room which was on of the best I have seen in a while. They also offer use of the fitness center across the street.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear David D, Thank you for taking the time in sharing your experience at the Best Western Chieftain Inn! We appreciate your feedback and most of all, your business! We're happy to hear that your stay went well. We hope to see you again in the near future! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Great Deal on Hotwire"

5
08/02/2016

Got the deal ($68 before tax) on Hotwire. Excellent location, beds & breakfast (real eggs are a plus). Wenatchee is a good deal all around. Very happy with the value for quality. Clean all around and responsive service.

"Great hotel"

5
08/02/2016

Great place to stay. Clean well appointed rooms and friendly staff. Good breakfast in the morning and easy to access from many spots around the building for entry. Close to restaurants and downtown. Stayed in a room with one king bed and the room was huge. Perfect place to spread out.

"Great value"

5
01/02/2016

For the price of the hotel, I was very surprised by the quality of the room. It was clean and the room looked very nice. The beds were comfortable and there was free coffee by the coffee machine. However, the walls are a bit thin and you can hear the neighbors very easily. Not great for light sleepers.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Nicole S, Best Western Chieftain Inn staff and management would like to thank you for your recent stay! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-665-8585. Take care and safe travels! Kind Regards, Tae Im General Manager BEST WESTERN Chieftain Inn

"Older Decor, but decent value"

4
28/01/2016

Quality location in a great town! We were looking for a stay in Leavenworth, 30 miles to the West, but the town was booked so we looked for the nearest BW to stay. Rooms were quiet, even being next to the maintenance room and close to vending area we did not encounter any noise issues! Pool was closed for season, but very nice breakfast and comfortable bed. Clean, but needs updating in rooms. Front staff quickly recommended restaurants that were close and some a little further out. This property is a little further downtown than you might imagine, in the center of the city which is quite elongated spread out between the Columbia river to the east and mountains to the west.. On a nice day a walk along the river or down to visit shops in town would be enjoyable!

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear dasman91, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-665-8585. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tae Im General Manager BEST WESTERN Chieftain Inn

"Great staff, comfy bed, good breakfast"

5
23/01/2016

Check-in staff were great. Breakfast was good (have waffles). My wife is super picky with beds but both her and my son loved them (I can sleep on a rock, so not the guy to ask). Everything was top-notch. Only minor flaw was one outlet in the room did not work. Price was great-- recommend for a cheap trip to Leavenworth (it's only a 25-mnute drive), versus staying in Leavenworth and paying about twice as much for lodging.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Blake N, Thank you for taking the time in sharing your experience of your recent stay at the Best Western Chieftain Inn! We appreciate your feedback and most of all your business! We're happy to hear that your family had a restful night. We hope your trip to Leavenworth was enjoyable too! We look forward in seeing you again. We with you well and safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"MLK Getaway"

4
19/01/2016

We were looking for a getaway from the Seattle area and wanted to ski Mission Ridge we stayed at the Chieftain about 20 years ago and decided to give it a try and are very pleased, Great price, nice big rooms, we will come back!

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Dave J, Best Western Chieftain Inn staff and management would like to thank you for your recent stay! We appreciate your business and you loyalty! We happy to hear that your stay went well! We look forward in seeing you again! Take care and safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Average place"

3
18/01/2016

Average place for the price. Nothing to go home and rave to others, unless a flop house is what you seek. If that, this is your place. Some improvements would be better and extended breakfast hours, with more than the average items that the other Hotels offer in the area. Also, maybe an enclosed Hot tub or Jacuzzi might be a nice upgrade. Also, smiles go a long way in dealing with guests and their hosts.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Raymond J, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 509-665-8585. Sincerely, Tae Im General Manager BEST WESTERN Chieftain Inn

"Mission Ridge skiing"

5
12/01/2016

Was pleasantly surprised by this BW! Great value, very clean room, comfortable bed. Didn't eat breakfast but saw it is your normal expected range/quality. I sleep with earplugs, but apparently you can hear train from the railroad nearby. I had no issues. Got coffee at Dutch Guys something coffee chain. 20 minute drive to the Mission Ridge ski resort. Would stay again for sure.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Martha_FL, Staff and management are happy to hear that your stay went well! We also want to thank you for your business! We hope to see you again real soon. Take care and thank you! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"A Warm Respite on a Snowy Roadtrip"

4
05/01/2016

I stayed here one night with our family while on a road trip up north. We selected this hotel because Best Westerns tend to be consistent and comfortable. On the whole, this one met those expectations. The Service - Average. The staff didn't interact with us much beyond checking us in and out. The Room - The room was nice and clean. The bathrooms are well-appointed. The price was reasonable (I think I paid around $120 all in). Much nicer than some of the more budget options out there. All rooms have a patio or sundeck, which is a nice touch. The Beds - Very soft and comfortable. I slept like a baby, which is something I don't usually do when travelling. The Breakfast - Breakfast was included in our room. It was pretty basic and not that impressive (think cold cereals and luke-warm food under heat lamps). We didn't bother and just grabbed a coffee for the road. The Pool/Spa/Gym - Given that the pool is outdoors and it was snowing out, we didn't partake. I can't imagine a lot of days, even in summer, where someone would enjoy an outdoor pool in a mountain town like Wenatchee. The hotel also had a nice, fireside sitting area, which was very comfortable on a cold winter night. Definitely a good option if your passing through or staying a few days,

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Devo1975, Staff and management are pleased to hear that your stay at the Best Western Chieftain Inn went well! We appreciate your business and hope to see you again real soon. Please don't hesitate to give us a call the next time you're in town. Thank you again! Take care and safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Unfriendly Staff"

1
04/01/2016

The staff here clearly dont care about their jobs or their customers. They are not very polite or welcoming. When I checked in it appeared as though she didnt care that I was there. When I checked out she didnt even acknowledge me standing at the counter just tossed my receipt on the counter.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Heather B, Thank you for taking the time in sharing your experience about your recent stay at the Best Western Chieftain Inn. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 509-665-8585. Sincerely, Tae Im General Manager BEST WESTERN Chieftain Inn

"sleding trip wenatchee"

4
04/01/2016

Location is great. Plenty of opportunities for snow sports close by. Price is very competitive. Staff are excellant. Look forward to making another stay. Hopefully the weather will provide the snow for another trip.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Alex W, Thank you for your recent stay at the Best Western Chieftain Inn in Wenatchee, WA! Staff and management are happy to hear that your stay went well. We look forward in seeing you again! Take care and safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Not as nice as most Best Western's, NOT dog friendly either"

3
30/12/2015

Adequate, clean, large room with comfortable bed. Fan could not be set to run continuously (for gray noise). Big counters in bathroom area, with two sinks (one in by tub, one out in room). Location is not very convenient. Price was high for the quality. Dogs are not allowed. Staff was not welcoming.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear GoldenMEK, Thank you for your recent stay at the Best Western Chieftain Inn in Wenatchee, WA! We appreciate your business! Also, we thank you for your feedback. We'll be using this information to provide a better service for future stays for all our guests. We hope that you'll consider us again. Take care and safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Very nice place"

5
25/12/2015

Staff friendly & courteous. Breakfast very good. Room comfortable. Needs a comfortable sitting chair. Very clean & no odors. Water in shower hard to regulate. WI Fi was hard to use as it kept sending message that someone could be hacking.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Joann M, Thank you for recent stay at the Best Western Chieftain Inn! We appreciate your business! We're happy to hear that your stay went well! We hope to see you again real soon! We apologize for the inconvenience of the shower and WI FI. We are looking into the situation. Thank you again! Do take care and safe travels! Happy New Year! Tae Im General Manager Best Western Chieftain Inn

"Service"

4
22/12/2015

Exceptional service given. I appreciate the staff acknowledgement of my preferences. They try to accomodate me as to the type of room I enjoy and the "hot cookies" are a welcome plus after a long day of work.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Joyce M, Staff and management would like to thank you for sharing your experience about the Best Western Chieftain Inn! Also, thank you for your business! We hope that we get to see you again real soon! We wish you a happy holiday and new year! Do take care and safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"Time to Relax"

4
19/12/2015

Had a very enjoyable stay at the Best Western in Wenatchee. The complimentary breakfast was excellent. Customer service at all levels second to none. Good location to stay in Wenatchee & close to shopping & many other attractions. Price was very reasonable. Our only concern was a slight lack of hot water to shower & bath, but everything else about this hotel was VG to Excellent in our opinion.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear FarmerBoy58, Thank you so much for your recent stay at the Best Western Chieftain Inn in Wenatchee, WA! We appreciate your feedback and most of all your business! Staff and management are pleased to hear that your stay went well. We hope to see you again real soon! We wish you and your family a happy holiday and new year! Take care and safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Concierge lacking customer service"

3
14/12/2015

When we checked in, the concierge on duty had friends in the lobby who kept coming over to talk to her while she was "helping" us. I've worked in customer service my whole life and know how important that first impression is, and unfortunately this is what stands out in my mind. The room was fine, the bed was comfortable, my main complaint was that the shower water pressure was so high that it made it almost painful to shower, and the water didn't get very hot. Another downfall is that breakfast is only served until 9:00, so we didn't make it down in time.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Kelsey L, Thank you for taking the time in sharing your experience at the Best Western Chieftain Inn. We appreciate your feedback! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 509-665-8585. Sincerely, Tae Im General Manager Best Western Chieftain Inn

"Nothing special about this Best Western"

3
10/12/2015

The room was clean, the hot water was hot, the TV and WiFi worked, and the staff was helpful. So the Chieftain Inn provided reasonable value. But... the whole place was permeated by the sweet smell of an industrial housecleaning product; the towels were thin and skimpy; and the HDTV didn't deliver an HD signal. An OK place to stay, so it merits a solid "C".

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Bruce B, Thank you for taking the time in sharing your experience at the Best Western Chieftain Inn! We appreciate your feedback and your business! We hope that you'll consider staying with us again. Happy holidays to you and your family! Take care and safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Convenient, comfortable, affordable"

4
07/12/2015

This is my first stay here. What a great surprise. The price was great, very comfortable and good location. Nice cookies, milk and coffee at night. A better than most breakfast with the standards plus make you own breakfast burritos (unfortunately missing the sausage). I stayed here because my usual place was full. This will become my "usual place" for Wenatchee now.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear heidi84, Staff and management would like to thank you for your recent stay at the Best Western Chieftain Inn! We appreciate your business! We're happy to hear that you'll be returning to our hotel when you're in town. We look forward in seeing you! Happy holidays to you and your family! Take care and safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"Friendly Staff"

3
07/12/2015

Front desk ladies are very helpful and friendly. We came here for attending swim meet. Staff members were very nice to our young children. It was great to stay. Night complimentary cookies and tea, coffee were definitely plus. It was very quiet to have a good sleep. Breakfast was good enough. They had yogurt, fruits, waffles, bagles, toast, muffins, scramble eggs, breakfast tacos, and so on. 6 to 9 pm complementary cookies and tea, coffee were very nice. Coffee and tea were always available. Newspapers were enough at the front. Quiet and clean even though the building it self a bit old.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear asakae, Thank you so much for taking the time in sharing your experience at the Best Western Chieftain Inn. Staff and management appreciate your feedback and most of all, your business! We're so happy that your stay went well! We hope to see you again real soon! Happy holidays to you and your family! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Decent spot"

3
06/12/2015

Cool little hotel. I liked the fact that each room had a balcony or porch. Get a second room floor for an added sense of square footage as they have vaulted ceilings. Cons (both remove a star each) No elevator. Not a big deal for someone traveling without luggage, but who does that?! Also, Internet is slooooow. Really in need of an upgrade.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Floyd M, Thank you for your recent stay at the Best Western Chieftain Inn! We appreciate your business! Staff and Management are happy to hear that your stay went well! We hope to see you again real soon! Happy Holidays to you and your family! Take care and safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"room review"

5
30/11/2015

The cleanest place I've ever stayed in. Excellent service, room, amenities and location. It was very cold and had no problem keeping warm. The beds were very comfortable and ther was no problems with external noise. Did not use the wifi, however I'm sure it was excellent like the rest of the stay.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Bill W, Thank you for taking the time in sharing your experience at the Best Western Chieftain Inn! We appreciate your feedback and your business! Staff and management are happy to hear that your stay went well! We hope to see you again real soon! Let us know if we can help you with future reservations. Thank you again! Do take care and safe travels! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Comfy Bed - Great Staff - Railroad Noise"

4
29/11/2015

I liked this BW for the comfy bed and the great staff. The breakfast area was too small and therefore too crowded. We ate breakfast in our room and then discovered a small sign that mentioned the conference room was available for overflow seating. If you can stand the train noise (I like trains) from across the road, then I would recommend this BW.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear davidpS7730SF, Staff and Management would like to thank you for your business! We are happy to hear that your stay went well and that you don't mind the train noise. We hope that you'll consider us again. Do take care and safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"Nice bed, average hotel"

4
27/11/2015

I stayed one night at this Best Western. The room was clean and the bed was very comfortable. There are no elevators so if you have a heavy bag, you may want to request a room on the ground floor. Breakfast was just okay, but I did appreciate having a warm choice (scrambled eggs), so that was nice. They also had great cookies available in the afternoon- try the chocolate chip! The location near the Toyota Town Center Arena was great, as was the availability of dining options within walking distance.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear 422danam, Thank you for your recent stay at the Best Western Chieftain Inn in Wenatchee, WA! We appreciate your business! We're happy that your stay went well. We hope to see you again real soon! Take care and safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"Very happy with my stay"

5
24/11/2015

A group of us booked a block of rooms for a concert in Wenatchee and they gave us a very good rate for the night. The front desk staff were very friendly and helpful, and the room was clean and comfortable. The breakfast was average to above average with good selection and plenty of room for guests to eat. Overall we were very pleased with this hotel.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear rbraman, Staff and management would like to thank you your recent stay at the Best Western Chieftain Inn! We're also pleased to hear that your stay went well! We hope that you'll consider staying with us again the next time you're in town. Let us know and we can help you book your reservations. Thank you again! Do take care and safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"Pleasantly surprised"

4
19/11/2015

Stayed here during Leavenworth Oktoberfest. We booked late so we only had options in Wenatchee, about 20 miles from Leavenworth. We had pre-booked a Leavenworth shuttle and was disappointed to find the hotel participated in a cheaper shuttle to the event. I wish that information was available on their website. Other than that the hotel far exceeded my expectations. It was clean, modern, and the staff friendly. Full breakfast was included but I cannot comment as we did not eat there. For a budget hotel it feels like a mid range. I would absolutely stay again.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear travel2364, Thank you for taking the time in sharing your experience at the Best Western Chieftain Inn, in Wenatchee, WA! We appreciate your feedback and your business! Staff and management are happy to hear that your stay went well. We look forward in seeing you again! Take care and safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"Nice Hotel But Avoid Trains"

4
14/11/2015

We enjoyed the hotel for the most. Clean rooms, good bed, friendly staff. The only problem is if your room is near the rear of the hotel as ours was you are closer to railroad tracks and can be wakened as we were by trains passing through. Stay toward the front and this may not be an issue.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Glidr, Thank you for taking the time in sharing your experience at the Best Western Chieftain Inn! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-665-8585. We appreciate your loyalty to our brand. Sincerely, Tae Im General Manager BEST WESTERN Chieftain Inn

"Great Visit"

4
08/11/2015

The first thing you notice when entering the lobby of this Best Western is the yummy cinnamon smell. It was warm and homey. We were staying overnight to be near a family member who had just had an operation. The entire experience with this location was very positive. The staff were accommodating and friendly and were willing to work with a reservation that was a little hard to confirm due to our family's circumstances. Upon check-in, I recalled that i had forgotten to ask for a first floor room (disabled family member) but the front desk shifted rooms for us quickly and with a smile. We had also asked for a roll-away bed. They forgot to deliver it but when we asked again, it was in our room in minutes. Our room was comfortable with a Kuerig and free WIFI. The facility also had a workout room but we didn't have time to use it. The roll-away that was brought in was just what you'd expect..lumpy but sleepable. It collapsed in the middle of the night but that was out fault, we had set it up incorrectly. While the room was not spotless it was acceptable. Breakfast in the morning was plentiful with waffles, biscuits and gravy and breakfast burritos. The coffee machine wasn't working right but the staff were immediately trying to fix it. Directly across from our room was an ambulance company. We were worried about noise but never heard a siren our entire stay. I would absolutely stay here again.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Emily A, Staff and Management would like to thank you for your business! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-665-8585. Sincerely, Tae Im General Manager BEST WESTERN Chieftain Inn

"Clean, Welcoming and Quiet"

5
06/11/2015

My stay at The Chieftain in Wenatchee, Washington was short for a quick business trip. The staff was welcoming and the room was comfortable and clean. I asked for a quiet location of the room, which was provided and I had a quiet short sleep. Will return.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Bill M, Thank you for taking the time in sharing your experience at the Best Western Chieftain Inn! We appreciate your feedback and most of all your business! We're happy to hear that your stay went well. We look forward in seeing you again! Do take care and safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"BW Chieftan, Wenatchee"

5
27/10/2015

Great place to stay. I usually make 2 trips per year to Wenatchee and this is the only place I stay. Staff is always friendly, professional and helpful. For my trips this is centrally located for many activities, it's easy to find and within walking distance to either fast food or sit down restaurants.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Sherie B, Staff and management would like to thank you for your recent stay at the Best Western Chieftain Inn in Wenatchee WA! We appreciate your business! We're happy to hear your stay went well! We look forward in seeing you again! Do take care and safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"5 * mistake"

2
26/10/2015

I just can't understand how this hotel has received such great ratings. I decided to book a room here because of the ratings and upon checking in had a good feeling that i would really like this hotel. The first room we were given smelled of cigarettes and i was starting to wonder if i had made a mistake but when we entered the new room she had exchanged for us those fears started to disappear. After settling in i started noticing that the carpets are extremely old and dirty and need to be replaced. Also there are no drawers or towel holders in the bathroom. When we asked where the pool and hot tub were we were told they were located outside. Of course this is Washington state and it was raining so we were unable to go. Will not be back.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear beccaann68, Thank you for taking the time in sharing your experience about your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 509-665-8585. Sincerely, Tae Im General Manager BEST WESTERN Chieftain Inn

"Good Stay, but could have been Great"

4
25/10/2015

We spent the night at the BW Chieftain in Wenatchee. No great problems with the hotel, but didn't get the usual great feel from the staff that I do with my previous stays with BW. Breakfast was heavy on the starches, and no meat to speak of with the meal. Seating was extremely limited.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Bruce V, Thank you for taking the time in sharing your experience at the Best Western Chieftain Inn in Wenatchee, WA! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-665-8585. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tae Im General Manager BEST WESTERN Chieftain Inn

"just ok"

3
23/10/2015

Very average the room are cleen . the staf are nice and helpfull. Beds could be better. price was a little high but not bad. it is near many restronts . good parking and easy acksess. the TV are updated flat screens the cable networks are not grate but ok . the wyfy was slow and hard to conect

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Brian O, Thank you for taking the time in sharing your experience at the Best Western Chieftain Inn in Wenatchee, WA! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-665-8585. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tae Im General Manager BEST WESTERN Chieftain Inn

"AMAZING HOTEL!"

5
17/10/2015

Every employee smiles as you pass by them! Great place to stay, beds are comfy and breakfast is excellent! The WIFI is fast and sliding door is a a big plus! Definitely coming back to this place. BEST WESTERN ROCKS!

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Yesenia M, Thank you for taking the time in sharing your experience at the Best Western Chieftain Inn! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-665-8585. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tae Im General Manager BEST WESTERN Chieftain Inn

"Very pleasent however short, stay"

4
17/10/2015

We liked the location of this hotel and it was easy to get in and out. There was an area to walk our service dog close by as well as places to eat. We were on Wenatchee Avenue across from an ambulance company and did not hear any road noises.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Rachel O, Thank you for taking the time in sharing your experience at the Best Western Chieftain Inn! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-665-8585. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tae Im General Manager BEST WESTERN Chieftain Inn

"Excellent Stay"

4
11/10/2015

Staff and service are exceptional, as always here. The ONLY downside to report would be the lack of an elevator in this two story building. I travel a lot throughout the state and when in Wenatchee, WA this is one of the best places to stay for comfort and service.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Daniel B, Thank you for sharing your experience at the Best Western Chieftain Inn! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-665-8585. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tae Im General Manager BEST WESTERN Chieftain Inn

"Superior 3 star motel"

4
06/10/2015

Stayed for two nights when visiting friends in Wenatchee. We had a room at the rear near the railway line but high quality glazing kept all the noise out. If the air conditioner was quieter, we would have awarded an extra star. Spacious room, good bed (though the pillows could have been better.) The included breakfast was adequate.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Catherine M, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-665-8585. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Tae Im General Manager BEST WESTERN Chieftain Inn

"Good value and central location."

4
06/10/2015

We just stayed for one night and found the hotel to be clean and spacious. The lady who checked us in at the front desk wasn't exactly friendly, but the room was very nice and the bed was really comfortable. The breakfast was sort of okay, the coffe is good. Good value for the price.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear NMacKay, Thank you for taking the time in sharing your experience at the Best Western Chieftain Inn in Wenatchee, WA! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"good stay,"

3
28/09/2015

I would rate this place a bit above average, but not very good. The check in and check out staff were not the friendliest, but ok. All different people did not smile once. Our room on the bottom floor suffered from noise coming through the ceiling. We switched room to the upper floor and was able to get a better night rest. the rooms were clean and comfortable. The hotel common areas were clean. Breakfast was ok, typical free breakfast. we would consider staying there again.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Pandas88, Thank you for taking the time in sharing your experience our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 509-665-8585. Thank you again! Sincerely, Tae Im General Manager Best Western Chieftain Inn

"Why Stay Elsewhere?"

4
27/09/2015

Best Westerns are usually a decent value, and are clean and comfortable. The Chieftain Inn certainly met all those values! Our room was spacious, and even included a chair with ottoman, a very nice plus! The bed was very comfortable and the room was quiet. They have a nice lobby and the desk staff was very friendly. Several restaurants and bars are within walking distance. We didn't get a chance to take advantage of the outdoor pool, but it looked inviting! Free breakfast and off street parking. We would certainly stay here again!

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear TheLeonard, Thank you so much for taking the time in sharing your experience at the Best Western Chieftain Inn! We appreciate your feedback and most of all your business! Staff and Management are happy to hear that your stay went well. We hope to see you again soon! Should you need help with Best Western Reservations, please don't hesitate to give us a call! Thank you again! Take care! Kind Regards, Tae Im General Manager Best Western Chieftain Inn

"Annual Birthday Pilgrimage"

5
27/09/2015

This is the halfway point on my annual birthday pilgrimage to my sister's home in Republic. I've stayed here several times now and am completely happy with the facility and staff. I especially like that I can bring my things in through a sliding glass door/patio area, directly into my room, rather than cart them "miles" through the lobby and down the hall. Good shower, comfortable bed, very nice place to stay.

BWChieftain, General Manager at BEST WESTERN Chieftain Inn, responded to this review
Dear Beatrice B, Staff and Management would like to thank you for your recent stay at the Best Western Chieftain Inn! We appreciate your business! We're happy to hear that your stay went well. We hope to see you again real soon! Thank you again! Do take care and safe travels! Sincerely, Tae Im General Manager Best Western Chieftain Inn