Best Western Plus Hotel Waterbury - Stowe, Waterbury

I was booked here for work for a two day regional training event, and let me say if I could leave the hotel I'm at now as I speak and come back there I would ! The breakfast hands down one of the best experiences I've had as a guest having to dine at a hotel ! There shower pressures are one of the best I've experienced, no complaints only thing that I was not fond of is that only there suites held microwaves so as s traveling nurse that would have been a bit to deal with having to come in and out the room every time I wanted to heat something up. I loved the diversity in the staff , it was nice to see people who looked like me instead of waking up every morning having people stare at you like your kind doesn't exist in 2022! The amenities and the scenery was nice as well got some great fall pictures . I would definitely come back .

Great location with a beautiful view. I left something in the room and the staff was so quick to react and call me to let me know. I was only 15min into my almost 400 mile drive back home. Shavoy and Pam acted so quick that I was able to turn around. If and when I visit again I will absolutely stay at this best western.

Second stay. This is a great place to stay. Staff very welcoming and helpful. Room was clean and comfortable. The breakfast was typical continental breakfast, but it was very well tended. The gentlemen kept everything filled. Just a very clean property. Well managed.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you!

It sits conveniently by Waterbury and close to Stowe and sights. Room was clean and spacious. They have a great breakfast and great staff who stay on top of food and supplies. Scrambled eggs, bacon or sausage (rotates) ,a veggie medley & egg whites one day, potatoes, oatmeal, cereals & breads. Fruit, waffle maker and more. Great selection. Laundry was a little pricy at 2.75 & 3.00 to wash & dry. Only complaint were those next to us. One side had kids bouncing off the walls /floors. Sounded like a stampede going on & other-side a lady who had no clue what soft talking was. Up Very early with her & others carrying on. Not hotels fault, but guest need to understand they have people next door. Great Stay otherwise.

Would recommend and stay here again for sure. Great location, about 15 minute drive into Stowe. Hotel room was super clean and updated which I was not expecting. Beds were small but fine. Breakfast that was included in the stay was awesome and one of the best hotel breakfasts I've had. Great property overall.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you!

At $340 a night one would certainly expect the room to be serviced. There is a sign announcing this unacceptable situation, and the website might also specify it, but not ok! Views from property are wonderful and the staff is very nice, especially in the breakfast room.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
I am sorry that we are unable to provide daily service. We will provide it upon request but due to staffing issues we are struggling like many other businesses.

I have been staying at this hotel for the past 15 years and it never disappoints. It is an older hotel, but they keep it up to date. The staff is extremely friendly and helpful. I will be staying there again when I visit the area.

We choose this BW instead of another nearby facility. This was " a better choice". This location was much more convenient than we expected it to be. The staff was very helpful and attentive, the breakfasts were plentiful and with good variety, the pool area was good sized and with a hot tub, and while the room was compact there was a "great room" in which to enjoy an evening snack, or beverage, some card playing and a large screen tv. This was a better choice, and we expect to stay there again.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your kind comments.

Will never use Best Western again It was the worst experience in a hotel I have ever had, and I've stayed in hotels throughout the world, good and bad. We booked online, pet friendly accommodations, and went it went south, somehow it was our fault their booking was wrong.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
I am sorry your experience was what you felt so poor. Unfortunately, you did not book your reservation through the hotel direct, as requested when bringing a pet room, and did not book a pet-friendly room. Your two dogs barked for long periods of time while you were out, because you left them unattended, which is against our policy. We tried on several attempts to call you and this forced us to have to move guests and refund money to them for having to listen to the dogs. You were approached by a guest prior to us speaking with you about your dog's barking and how upset they were. We can not control on line travel agencies and how they book rooms, we have done everything in our power to implore them to not book these rooms since we only have 6 of them and that the guest call the hotel direct.

Great service....extremely clean. We enjoyed our morning breakfast. Perfect location while visiting Ben & Jerry's and other local businesses. Beautiful area to drive and enjoy the sites. Everyone was very friendly. We would highly recommend coming back to this hotel on our next visit.

We have stayed here a few times as a family and it's always a pleasure. Our favorites: the staff, the pool area, the reading area, and the morning breakfast. Our son is pre-teen and really enjoys the pool and because it's in a spacious, large atrium we all really enjoy it as well.

There was so much to love about this hotel! The beautiful and dog-friendly grounds, the pool (my husband even went swimming - TWICE!), the 'great room' (where I spent early morning time without disturbing my roomie), friendly and helpful staff (who actually ran out to the car with a pair of glasses that almost got left behind), hiking trails and great breakfasts (So. Many. Choices.) all made for a perfect stay. My only (very minor) complaint was that the refrigerator temperature was set too high and froze everything solid resulting in us having to dispose of some food. I have already recommended this hotel to everyone who asked about our vacation. PS There was even a motorcycle washing station!

From the friendly and polite and accommodating staff to the great indor pool and the jacuzzi and the beautiful grounds around the hotel to the great big breakfast served,it was well worth the price and I highly recommend this hotel

This is a great place. The grounds and the hotel areVERY clean. The Staff was friendly and helpful and the breakfast was very good better than most places that offer it, a good selection of food options. This hotel is also Pet friendly and has a nice area to walk you pet. The room was spacious enoug and the beds were quite comfortable. A+

Booked our stay on the recommendation of our nephew. It was in a beautiful location with lots of thoughtful amenities. The kids loved the pool and everyone appreciated the complimentary breakfast. Terrific place.

the breakfast room stands out.... waffles, eggs, sausage or bacon, good coffee, toast, granola... really excellent included breakfast. The room was clean, the TV, microwave, and mini-fridge all worked.... the staff were without exception cheerful, friendly, and competent.

Unexpectedly wonderful stay. Beautiful grounds, a little covered bridge, some short walking trails. Clean rooms, great amenities, friendly and responsive staff, great breakfast buffet. Only problem I could see is if you go in the winter, the road to the entrance and the entrance are very steep. Would probably need all-wheel or 4-wheel drive (or snow tires).

We stayed at this hotel a little over 6 years ago on our very first couples getaway and loved it. So when we started planning our honeymoon to Maine, we knew we wanted to stop here again on the way. This hotel is wonderful! From the clean, well decorated room, to the friendly staff, amazing amenities, and the reasonable rate, you can't go wrong! We loved the breakfast too! Everything was so clean, and was replenished throughout the breakfast. And so many choices! It has all the typical options like fresh made waffles, eggs, and bacon. But also had extras, like ingredients for breakfast burritos, home fries, and seasoned veggies! Everything was delicious! All the extras at this hotel are wonderful too! My husband and I played air hockey and ping pong (both are free), and enjoyed the library/sitting room that you discover on the way to the pool area. And the pool area is equally impressive! The pool water was warm enough to get right in and stay in for a while and never feel cold! And the hot tub was the right amount of hot where it didn't feel lukewarm after you got used to it, and again very clean and towels restocked and plentiful! We also enjoyed the beautiful covered bridge at the back of the hotel. We walked through it and hiked the small trails behind the bridge, and afterwards we sat on the beautiful wooden swing and took in the view. We then went back in the lobby and had some of the delicious watermelon infused water! And with Ben and Jerry's a half mile down the road, what more can you ask! We can't wait to come back and are already planning an anniversary trip back!

We were exhausted after an almost 5 hour drive and got in just before midnight. The room was visibly not cleaned properly. There were chips crumbs on the floor and a straw wrapper and one of the beds the sheets looked slightly wrinkled and "used". I had stayed here a few months ago and was quite satisfied with everything so this was quite disappointing for only the 2nd time here and the price.

This hotel is amazing possible best hotel I've ever stayed at!! There were lots of trolleys to carry suitcases inside. In addition their games room was brilliant and very entertaining! Their pool was refreshing and relaxing and to top it off there was a lot of variety at breakfast!

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your kind review!

When I arrived I showed my reservation and my special rewards card. When she tried to check in sshe was unable to read my credit card. She said : Oh you have no money in your account. A bottomless cheek, what this employee has allowed. She is unable to serve the check-in. If it was up of her I should sleep in my car. Never again this hotel!

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your review. Unfortunately the credit card you presented at the time of check in was drawn on a foreign bank account and would not process through our system easily. Your bank showed the card as declined. After several attempts our front office manager was able to get the card to authorize. Our staff memeber was following her training of requesting another form of payment. I am sorry this was offensive and I am glad we were able to get your card to process in the end.

This was by far the best hotel I have ever stayed at! The room was spacious, clean and comfortable. The bathroom was amazing, with a jacuzzi and fully equipped shower, including a bench and hand rails. It had all the amenities I needed. And the breakfast area was awesome, including a waffle maker and numerous items to choose from. The pool area was beautiful and well maintained, and the complimentary cookies were a plus. I would definitely recommend this hotel for anyone staying in the area.

Fantastic welcome, really quick to check in and reception staff were a delight to chat with. Room a great size, super clean and nice bathroom. We loved the pool area and also the games room was a hit with the kids. Free tea and coffee available and complimentary breakfast. Can't recommend this place highly enough!!

This hotel was a great find. We had a very pleasant experience. Everything was just as is should be and the staff were all so nice. We visited several close attractions and came back to a nice quiet room. Everything was exceptionally clean. I would recommend this hotel to everyone.

Our stay at the Best Western Waterbury was amazing. The hotel staff was friendly and helpful. The view was beautiful, the air clean, and the rooms were very clean. I would definitely stay at the hotel again!

The staff at this hotel are very friendly and kind. We were greeted with smiles when we arrived and check in and out was easy and quick. The room was clean and beds were comfortable. There is a beautiful common area inside as well as a room with ping pong and air hockey. The pool area is beautiful. Take time to walk around the grounds. There is a walking trail, a covered bridge and lots of seating for viewing the scenery. Breakfast was delicious! Would stay here again!

Everything was exceptional from staff to room cleanliness to pool and the warm cookies in the lobby. Would recommend staying here without hesitation, by far exceeds expectations of a chain hotel brand.

This is by far the best hotel experience we have ever had, and we have frequented other chains in the past too, especially Hilton. This property is unmatchable in ever aspect of service and hospitality! As others have mentioned, the breakfast is just silly amazing! Do NOT miss staying here if you are fortunate enough to visit Vermont!

Very nice and clean. Beautiful breakfast room and activity room in the back. We went as a group and enjoyed all the space! Beautiful bathroom and shower. Shower is definitely a plus for tall people, it was mounted well over 7 feet. Breakfast had huge waffle station and many hot choices as well as plenty cereals and a yogurt machine.

This location is immaculate with amazing amenities. Most notable is breakfast. Blueberry compote, Vermont maple syrup, egg whites, roasted veggies are seldom seen on complimentary hotel breakfasts. Sparkling pool area, well stocked with towels. Cookies, 24 hour coffee bar and fruit infused water are amenities usually found at 5 star hotels. The location is perfect for touring Vermont.

One of the nicest BW's I have stayed at...Room was spacious, clean and comfortable and the property itself is lovely with a covered bridge and paths through the woods you can walk into. If you're looking for a room in Waterbury, Vermont and don't mind paying "up" a bit this is a great choice.

This is a very nice facility. The grounds are lovely, there were free cookies. the pool and the hot tub were great. Our room was huge and very comfortable. But the mattress on our bed desperately needed replacing, it was like a pile of mush.

This hotel far exceeded my expectations. It is located right off the highway exit, central to many great businesses for tourists. The beautiful grounds were a bonus- I didn't even need to leave to enjoy the beauty of Vermont! The entire staff was so friendly and helpful. The chef prepared breakfast was restaurant quality- far beyond a typical continental breakfast offering. I can't say enough about this wonderful hotel!! Thank you! Highly recommend--- AND, the price was more than reasonable for such awesome accommodations!

Cleaning of room was subpar (food left in fridge from previous rental, crumbs on floor). Staff & manager dismissed issues as a simple “oversight” and never apologized. Breakfast was way too salty, making it almost inedible. Rooms are okay at best. Not big by any means, especially not if bringing playpen for young child to sleep. Nice facility, but need better staff overall to ensure it reaches its full potential.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Please accept our apologies for the poor cleaning service, unfortunately, this was not picked up in our inspection process. The complaint about things being too salty is new, we have not had any complaints about salty food, as a matter of fact, we do not salt our food in most cases because people are sensitive to it. We appreciate your concerns and will make a note of it to our staff. Thank you.

Rooms were nice. Exception was only double beds and not queen beds. Limited number of suits. Fantastic breakfast. Great pool. Great grounds. The covered bridge on the property was a treat. We also took advantage of the 2 walking trails.

We could not be happier. The rooms were well kept, the service excellent. This during a nationwide labor shortage. I walked in to find free cookies and water with fruit in the lobby. Excellent desk staff checked me in. We didn't see any of this at the four-star hotel We just left in Burlington that cost almost twice as much. The Maintenance guy, Sean, went out of his way to help us with a car problem. He volunteered to help, he took his lunch half hour to drive us around getting things we needed. The continental breakfast was amazing, I haven't seen one like that in years. The head chef was right there making sure everything was filled, fresh, delicious. Often with continental breakfast it is a choice of "is there anything that I want to eat?" Here it was a question of "will I get full before I can try everything that I want to eat?" And I'm vegetarian, so even skipping the piles of well-made bacon, there was lots to eat. Nothing ran empty, the tables were always clean and ready. Make your own waffles, haven't seen those in years. Free Keurig coffee, tea, and hot chocolate is available 24 hours. There's even a real coffee maker available 24 hours. Two Microwaves for guests to use. Big fridges in the rooms, it's still a mini fridge, but it's a college-sized mini fridge not a mini-bar sized mini fridge. The beds are only double beds, which is a little small, but that's up front when you book the room. They're really clear about that, so I'm still giving the full five stars. Again, the room is clean and well kept. Extra blanket in the closet. The shower has the big containers of shampoo, conditioner, and body wash in pumps ready to use, not the annoying little bottles you get everwhere else. Stayed in room 137. AC worked well, not too loud. Decent variety of TV channels. Your towels smell great and they are fluffy not scratchy. Great pool, nice hot tub. Free air hockey and table tennis in the game room. Two lovely seating areas just open and available for use. One even has a library. Good for families, good for dogs. There were a lot of families when we stayed here, although it was still quiet at night. Beautiful landscaping, love the hydrangeas. Location: lovely view. You can see the stars at night. nice glider swings and benches all over, it's got its own covered bridge with walking trails, and it's a half a mile from the Ben & Jerry's factory. Seriously, if you want to stay in Waterbury, this is your place. Even if you want to stay in Stowe, it's only 20 minutes away. This should probably still be your place. Just a welcoming, well appointed place. It's really more of a resort. We have stayed in hotels all over the country, up and down the star scale, from one to five! this is one of our favorites. Congratulations to the staff of Best Western Plus Waterbury. You've done a great job.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
WOW!!! Thank you for the comprehensive review and all of the kind words, we could not have stated it any better. Our entire staff takes great pride in what we do and it is so nice to have it noticed! Thank you!

Awesome place to stay up in mountains. Staff is amazing, and they offer an out of this world breakfast. Place is clean and very quaint. They offer a ton of amenities like pool, hot tub, game room, laundry service, several sitting areas with fireplaces, a covered bridge outback, benches outside to take in scenery. It's beautiful there . Don't go anywhere else.

I'm so pleased with all the people who worked in this hotel during our stay 6/24-26/22.With ever business short staffed, your staff were pleasant, very helpful and kind and that's a great start for me. Thank you

If you book a pet friendly room, be aware that pets are not able to be left alone in the room. This was our first time booking a hotel room with our dog so didn't even realize this was a possibility. We booked directly with the hotel to ensure a pet friendly room was available. The person taking my call sighed with every question I asked or answered-basic reservation questions like name, address and phone- could barely hide her annoyance. She did not get the reservation correct and I had to call back to amend it. We became aware of the pet policy on arrival but could not find a pet friendly vacancy elsewhere. We tried other contingencies but ultimately had to skip the event we were there to attend. We asked to speak to a manger to discuss as we wanted to skip staying a second night. We never received a call. I did share our experience directly with Best Western both at the hotel and in the follow up survey. This is just an fyi. They also double charged for the pet fee. I was told I needed to take it up with my credit card company. Fortunately the charge was reversed before I needed to dispute the charge. Otherwise the hotel was nice and staff friendly. Breakfast was the usual and the cafe very clean. The property had plenty of space for walking the dog even a few trails. They had a dog blanket and treats available too. Our room was on the first floor and conveniently near an entrance. As an aside, the road to the hotel and the driceway are on a very significant incline so be aware for winter travel.

Everything was perfect They have all amenities, game rooms, swimming pool, very good breakfast. Rooms were clean, staff was very kind and humble, good free parking , quick check in and check out . Overall amazing stay and would be staying here next time as well.. highly recommended

Absolutely beautiful hotel. More courteous, pleasant and helpful staff than any in recent memory. (Like a time machine trip to 2019) . Coffee, paper, homemade cookies and lemon water in lobby. I'm normally anxious about hotel stays but the room was so clean and odorless I never worried at all. Not a crumb in a hallway or stair or even parking lot. Pool was roomy, hot tub was hot AND both clean and open. Breakfast was so satisfying. Fresh veggies, maple syrup, creamery butter. Coffee pot always full. Every waffle we ironed was magically perfect. Hotel has a wooded trail and covered bridge right on the grounds. TOTAL and complete, roomy gym. Cozy, informal gathering space with large screen TV. Ga.e room with air hockey and ping pong. Half mile to Ben and Jerrys Factory, great pizza house, bustling downtown. Fell in love with this lifestyle in one rainy weekend. Thank you!!!!

This BW exceeded my expectations. It's a scenic piece of property. Nice covered bridge, swing, and mountain views. Nice play area for kids. Clean rooms. Comfortable, pleasantly designed public areas make it a great hotel for people traveling with others. You can hang out in the lounge or play some ping pong! The gym is great and I was very happy to be able to work out with good equipment. Not all BWPs have good gyms. Thank you, Waterbury BW for helping me stay healthy! Breakfast area and food are well managed, If I return to the area, I will definitely stay there again.

Stopped in with my family and dog. The hotel is clean,wonderful aminities, great staff and wonderful breakfast area. The covered bridge area and little path in the forest area was just wonderful. It nice to see that you can incorporate a hotel and still preserving nature area. We will definitely come back!.

Amazing hotel with amazing amenities and incredible breakfast; compared to all the breakfasts I've had recently in other hotels, this location offers much better food!! Pool is simply awesome!!! It is enclosed with half the walls and an entire ceiling made out of see through glass/plastic material, so you can see the sky and trees; we used it every single day we were there!!! Staff is very nice, helpful and extremely courteous!! They are building a fire pit (as we were told) and I can't wait to sit next to warm fire with a drink in the evening time next time we are there. I definitely recommend this hotel and we are definitely thinking of visiting Vermont and staying at this hotel again!!

Our visit to Vermont at the Waterberry Best Western Hotel one amazing. The staff was always pleasant and helpful our rooms were very clean their breakfast selection was very very well done and the people who work in the area of cafeteria work very pleasant and very helpful

Stayed at the Beat Western Plus in Waterbury VT....excellent stay - accommodations first rate, food was yummy with real maple syrup for my oatmeal. Staff first rate!!! Great price, great amenities, great views - simply the best of Vermont!

Beautifully landscaped grounds, knowledgeable friendly staff and clean comfortable beds. We witnessed staff cleaning constantly which put my mind at ease during these COVID times. Pool and recreation areas was also clean and comfortable. My family will definitely choose this hotel every time we are in the area!

First time staying at a Best Western Plus and very glad we chose this hotel. The staff is very friendly and helpful. The property is relaxing and comfortable. There is a big room for sitting by the fire and playing games. The pool and fitness center is very nice. The breakfast is unbelievably good with a nice staff putting out the good eats. Big safe parking lot, parking is free. We would highly recommend this place.

The hotel is placed in the most beautiful surroundings. It is simply breathtaking. The grounds were kept nice and they have a beautiful bridge to walk over to a picnic table. We enjoyed the lounge area and my children loved the game room with Ping-Pong and air hockey. The fitness center was very nice as well. Everyone loved breakfast - even those of us who never eat breakfast. If you have the chance, stay here!

this bw is always clean, staff is courteous and helpful. breakfast is super. fitness, pool, etc. are great. check in is quick. location between stowe, waterbury and burlington is convenient. we stay here when visiting vermont!

The staffs/associates are super nice and friendly. The breakfast is top notch on quality and variety. Trust me!! The pool and game room are spacious…great place to hang out with family and friends. However, the hotel do not provide a microwave in the room, but you can easily use it at the front desk area or you can find at every corner of ice venting machines.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank You, we look forward to your return!

Excellent Staff and Amenities at a great price. Hotel properly is well Maintained. Breakfast was great and Hot Tub & Pool was perfect for a day after skiing. Will stay again when we visit the area next season.

This hotel was a very nice surprise. The hotel manager takes care personally about all small details to ensure everything is excellent. The pool, the room, the breakfast, everything was outstanding. All staff was very friendly.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank You, we look forward to your return! I appreciate you noticing the small things!

We had a great experience at this hotel with our family of 4 for a long weekend. The king suite was plenty spacious for 2 adults and 2 kids. The suite was comfortable and homey with the nice wood furniture, gas fireplace, and big bathroom. We loved the pool and hot tub. The breakfast was very good every morning with everything you could want. The kitchen staff kept everything well stocked and fresh. The whole hotel was very clean. We saw staff frequently wiping down door knobs and such. The best thing about our stay was the staff. Everyone was very friendly, helpful, and seemed happy to be at work. The location of the hotel was perfect for our ski trip. It is about 30 min from Stowe Mountain and there are several good restaurants minutes away in the little town of Waterbury. Thank you all for a great stay. We hope we can get back to your hotel in the future!

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your kind comments, we hope to see you back soon too!

Staying at the Best Western Plus in Waterbury, VT was a great experience. Its location right off of 89 and close to restaurants, Ben and Jerry's as well as to Stowe, Sugarbush, Smuggler's and Mad River allows for many options of places to go. Nothing was more pleasant then arriving back from skiing and being able to soak in the hot tub and have a relaxing time in the pool. The game room occupied my teenage daughter and her friend for hours and the hotel was clean, staff was friendly and the breakfast was great. What more could you ask for?

We had a great stay here on a four day family trip to the Stowe area. We stayed in one of the king suites which was nice and roomy with a pretty view and close proximity to the breakfast area and front entrance. We enjoyed the breakfast convenience, the cookies by the front desk and the nice pool area during our stay. The hotel was clean and quiet. We dis have issues with not finding towels stocked in the pool area and also with our room keys for some reason suddenly not working each morning, but it was only a small inconvenience. Sean, the maintenance guy, was so helpful and friendly throughout our stay. We would definitely return.

The Best Western Stowe is our go-to lodging when visiting family in Waterbury. Our grandson loves the pool and we enjoy the hot tub. The staff have always been accommodating and helpful, even when our reservations have been made last minute.

We knew it would be a great stay from the moment we arrived in the lobby with a cozy gas fireplace and comfy chairs. The breakfast buffet was wonderful. A nice selection of hot and cold offerings, as well as juices and great coffee. The "Bistro Cafe" hosted the breakfast. It was like entering a restaurant. The breakfast chef checked the offerings repeatedly each morning to make sure there was ample food for all to enjoy. After a day of skiing, the hot tub felt wonderful! Room was spacious, well appointed. A wall plaque introduces the reader to the General Manager. Mentioned in the article was a comment that the manager is a perfectionist. This was clearly demonstrated throughout the hotel. The neatly folded towels on each lounge in the pool area, as well as the crystal clear water was evidence. The very nice breakfast area, as well as the spacious, clean room, etc. was a welcome sight. As we were entering the pool area, a very friendly maintenance worker shared with us he had just completed the daily cleaning. You could tell! Friendly, helpful staff.

We have not traveled to Waterbury over the past 4 years. We stayed at this location based on previous stays and it is as good as ever. Worth returning for a good buffet breakfast, a very nice pool / hot tub, and proximity to good restaurants.

Great staff. Clean and comfortable. Full buffet breakfast included. Great location for skiing stowe, and jay peak. They had warm chocolate chip cookies, fireplace , game rooom. Pool and jacuzzi were excellent. I would highly recommend. I stayed with my son. This is great for families. Restaurants close by as well

Great hotel, yet shower did not work. Hotel was very clean and staff was very friendly. However our shower was either burning or too cold. Hotel did let me use another room to shower which was a pain lugging all my materials back and forth. Hotel had a good bar area but did run out of food when we had some very hungry children. Did not like that the only coffee offered was Starbucks, but across the street is a great little breakfast place.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your response, however, you have the wrong hotel. We do not have a Starbucks within a 30-mile radius of the hotel and we do not have a bar and we do not have any breakfast place across the street. Perhaps this review is for another hotel?

The hotel staff at this Best Western was extremely helpful and informative. There is a small hiking trail behind the hotel that is very nice. We saw several deer in the woods. The breakfast was excellent. Travis ran the kitchen and the dining room and did a great job. The variety of breakfast foods far surpassed other hotels I have seen in the United States. The cookies in the lobby were DELICIOUS.

We stayed here for a week during the Christmas season and the Covid pandemic. The hotel was understaffed but did all they could to make us comfortable. Great pool and used the fitness room too. The only suggestion I would make is maybe we felt the breakfast room got a wee bit crowded given the times we live in .. perhaps a sign saying it was ok to take stuff back to the rooms (when I asked they were really nice about it). Good job everyone. We will return.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your review, yes we like so many other businesses are understaffed, we appreciate your understanding. We welcome anyone to take food back to their room, we have always had that policy thank you for the suggestion of the sign!

This hotel advertises that they are dog friendly, but the reality is they are not. We booked the weekend before Christmas to visit family and had our 2 dogs with us. When we arrived, a very unpleasant front desk woman named Mary Jo informed us that under absolutely no circumstances can dogs be left unattended in the hotel rooms. My husband and I have stayed at tons of dog friendly hotels and all of them have specific policies which we completely understand and respect. Most of these hotels will ask that you keep your dog in a crate if you leave, or they take your phone number in case a dog disrupts other guests - the expectation would be if that happens, you come back to be with the dog. These are very reasonable requests and make sense to ensure experiences of all guests are pleasant. The issue I have is that the Best Western essentially expects you to bring your dog everywhere you go, or stay with it at all times in the hotel. This is totally unreasonable and every dog owner I know gets that. In extremely cold or hot weather, you can't exactly go out to dinner and leave your dog in the car for obvious reasons. Best Western needs to decide if they are truly dog friendly or not. If they are, they need to change their policy. If they aren't, they need to not be dog friendly. And, Mary Jo needs some serious customer service training. She was rude, unempathetic and should not have a front desk job. Apart from the fact that Best Western isn't really dog friendly, what made this experience so much worse was how unfriendly and unhelpful the front desk was. There are so many other amazing dog friendly places to stay in the Waterbury/Stowe area that are FAR better than the Best Western: Golden Eagle, Grunberg Haus are a few that I highly recommend. We will never, ever stay at a Best Western.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your review, we can certainly understand your frustration with our pet policy. However, we would like to point out that we explicitly ask guest to call the hotel directly to book pet friendly rooms and you did not you chose a third party booking agent that failed to explain the policy. We are pet friendly and welcome thousands of guest and dogs whom are happy to abide by the rules. You and your husband became enraged at our front desk and took your frustration out on one of our best and highly complimented people our assistant General Manage Mari Jo who has I've 40 years of front desk and customer experience. Your failure to want to comply with our request to not leave you dogs unattended in the room is the reason you believe we ruined your vacation. The policy is in place because too dog owners don't understand that leaving their pet in an unfamiliar place with doors closing people walking in halls and unfamiliar noises causes whinnying, barking and while we are given phone numbers people don't answer calls they don't recognize and don't respond. Meanwhile we have to refund other guest for having to listen to a dog left. Your profanity and personal attack on our employees was uncalled for. The Golden Eagle has been a homeless hotel since the beginning of COVID and they do not care about leaving your dog in the room because they are going to refurbish eventually. The other is a beautiful bed and breakfast that is much smaller. We have you a full refund, and would have been happy to have you stay if you just followed the rules.

This place is nasty! Paper thin walls, Loud guests. Grimy and unkept with 1990's decor. I'm sure this place is a covid incubator. Please don't stay here. They literally have signs that say housekeeping is unavailable… and believe me it shows…

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
It is unfortunate that after you were asked to leave the hotel and not return because you smoked in two of our rooms and did not have enough money to cover the damage deposit. Then we were alerted by authorities of suspicious activity in your room that you write this review. You have stayed here twice in the past month and only now reporting a complaint after you were asked to leave the property.

Quiet, clean and nicely decorated, this hotel is perfect for families, couples or singles looking to explore the friendly and inviting quaint village of Waterbury. The hotel amenities are well above what you would expect for its brand. The indoor pool and jacuzzi are wonderful and like other guest reviews reveal, the breakfast, a satisfying value.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your kind comments.

The place is a hidden gem - AMAZING breakfast, gorgeous pool, friendly staff, comfy beds and pillows, it was a GREAT value. Breakfast included real Vermont maple syrup, Vermont Cabot whipped cream, real bacon, etc. ... just lovely. Nothing like the other standard hotel breakfast bar options.

Great amenities, great breakfast and friendly staff. Not too crowded the hot tub was great there was a private sitting room with fireplace which was really nice and the beds were extremely comfortable and the sheets were nice and soft

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for you kind comments.

Abundant breakfast daily, really nice pool and Spa area, and the staff were terrific. Cookies at the front desk every night and the bed was really comfortable. There is a short hiking trail over a covered bridge that was lovely...Plus I saw a deer while walking one morning!

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your kind comments, seeing a deer is a treat! I am glad you were able to experience that!

My wife and I took a New England vacation in October and stayed in a different state every night. This Best Western Plus was hands down the best place we stayed. Right next to the reception desk was a dispenser of water flavored with fresh strawberries. On the same table was cookies of different flavors. Everything was SUPER clean and the breakfast was one of the best hotel breakfasts I've ever had that wasn't in a luxury hotel. The breakfast had so many items and the entire area was meticulously kept clean and all food updated by a single person who hustled with real zeal. There was even sausage AND bacon on the buffet! We had a king suite and it was incredibly roomy with a phenomenal bathroom with a big walk in shower and two person jet massage tub. Once again everything was spotless. The staff were very friendly and helpful, and the location was absolutely perfect, right off an interstate exit and on the way to Stowe and all the cool attractions along the way such as the Ben and Jerry's factory and a hard cider producer. If you are planning a vacation in northern Vermont, this is the PERFECT place to serve as a home base right next to the quaint and cool town of Waterbury. Five stars!!!

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your lovely review, we are so happy you had a great time. We look forward to you coming back again.

Very nice hotel and great staff (Matt) was helpful with our questions about the area (restaurant, Stowe, Ben & Jerrys. The hotel was close to everything we wanted to see. It was also quiet to city and road noise, so we slept well

This is a step above a “roadside” hotel. The staff and grounds were exceptional and the game room with ping pong and air hockey were a blast for the kids. We woke up early and walked the short hike through the covered bridge into the woods behind the hotel. Idyllic. Highly recommend.

Excellent value hotel. Rooms are clean and comfortable. There is a nice pool and hot tub (NOTE: when you press the button for the hot tub it takes a good 60 seconds to kick in. You begin to think it is broken when you finally get jets). There is a lovely short trail hike and covered bridge directly behind the hotel. There is also a "game" room with ping-pong and air hockey. Breakfast is very nicely done with numerous options including slices of Cabot cheese. I would most definitely stay here again in the future. Also, the front desk staff are extremely nice and very helpful...something I've found missing at many hotels lately. The staff alone would bring me back for a return stay.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your kind review, we look forward to seeing you soon.

Pool, Hot Tub, Game room and Reading room with fireplace and a Breakfast better than any restaurant. Comfortable Rooms and beds. Just of the highway, Set in the hills of Vermont located just below Stow

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your kind comments!

We stayed here one night on a trip across the USA on TripAdvisors advice, glad we did. Easy check in, the clerk as English and very professional. Clean quite room, second floor. The breakfast was delicious and clean areas. However, the real star is the pool and pool building, wonderful! Highly recommend!

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your kind comments, we do have a pretty extraordinary pool!

Food was great! The room was super nice and clean. I love the ambience of the resort. Super happy that it's not crowded during our stay. I recommend the premier room because it has direct access to the pool. Highly recommended for families witg kids. Kids will surely have fun in their kids pool which has a fountain mini waterpark thing.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for the response, however I want to be clear this review is not for our hotel. We do not have any direct access rooms to the pool nor a mini water park. Just for future guests so there is no misunderstanding when seeing this review.

Perfect location right off the highway and close to everything in Waterbury and Stowe. The site has a covered bridge right on the property along with some well kept walking trails. Excellent value for staying close to Stowe and enjoying all that Vermont has to offer.

We have stayed here before. Staff is very friendly and accommodating. Breakfast is great, fresh and hot. Grounds are kept clean and neatly landscaped. Front desk is helpful if you have any questions, willing to get answers to your questions or look up info for you if they don't know answer. Plenty of parking available.

We were up in Vermont looking at the fall leaves and stay at this Best Western just outside Stowe VT and the place is new, very clean, comfortable and the breakfast is delicious. The people who worked could not have been nicer.

This hotel is an excellent location! It's proximity to Ben & Jerry's and the town of Stowe is wonderfully convenient. That being said we experienced some issues with unclean rooms and did not get settled into a room until our third try. As we arrived very late at night, we really didn't appreciate that. Additionally, the hallways and rooms have an unpleasant, musky odor.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your review. I am sorry you experienced less than satisfactory housekeeping, we most always have very clean rooms. We have not had any other complaints regarding a musky odor, we will certainly try and figure out what you were experiencing.

As always this Best Western delivers the best in quality. The staff is friendly and genuine. There is attention to detail from the cleanliness of the room, to the delightful breakfast and efficiency of the front door staff. All this while dealing with Covid-19 difficulties and personnel work shortages. Wonderful staff and therefore excellent experience. We will be back. Thank you for being truly the best!

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your very kind comments

This property was gorgeous with its own covered bridge and hiking trails. They were decorated for Fall as well. We had no major issues with anything and enjoyed the hot breakfast, pool, hot tub, ping pong, and air hockey.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you!

On our 16 day road trip this was the best place we stayed! Excellent breakfast and dining room! The outside decor was beautiful as was the entry area. The young men who greeted us were in matching uniforms. The "little store" for things forgotten or have run out of is excellent. Coffee, lemon water and cookies were waiting for us on arrival! Our room was brightly lit, comfortable bed, clean, extra little touches that made you feel very welcome. This motel is managed by two very incredible women!! I give it a 10plus rating!!

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you! We appreciate all your kind comments!

This was a nice Best Western Property. However, it's on the pricey side. The hotel needs updated. The breakfast, was a typical hotel breakfast. Nothing outstanding. The hotel employees were very nice and accommodating.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you!

Very nice hotel! The rooms were very clean and updated. The beds were VERY comfortable. The grounds were beautiful with all of the fall foliage! Don't miss the covered bridge!! I would definitely stay here again and recommend to others. Hotel is very convenient to the Interstate but also in a secluded area up on a hill. Great base location to visit many sights.

This hotel was full of surprises; overall, we were very happy with our stay here (which was only one night). Room was comfortable and clean. Check-in was a a mixed experience, for us. Staff was friendly, efficient and helpful. They didn't wear masks, but were behind plexiglass for everyone's health. The only challenge was that it was a busy time when we arrived. We had to wait a bit to check in and several others weren't wearing masks. (Always a bit uncomfortable in tight quarters indoors). Hotel was fairly quiet, for being fully booked, so we slept well. Room was fine, but nothing special. Very clean! Had to wait a bit to use washer/dryer in evening, but worked well early AM. Very thankful to have those amenities for guests who are traveling a while! Breakfast was good with a very large dining area. Again, our challenge was that several guests (and kitchen staff) were mask-less at buffet, so we chose to eat in our room. The unexpected perk at this hotel was how beautiful the grounds were. This hotel had several seasonal displays around the parking lot which brought the joy of Fall. (Fun for photos, too). The location is hilly; hotel sits about the highway. Beyond the parking lot is a lovely huge lawn. I think they had wonderful playground for kids. There was a lovely Covered Bridge over a pond/creek; again nice photo ops! Beyond the walk-thru bridge are a couple of hiking trails, of 2 different difficulty levels. We are hikers and loved that unexpected perk! Hikes aren't long. Pool was indoors and I think there was a nice gym too. Overall a great location. We drove (but could have walked) to Thai Smile for a yummy dinner. If in area again, we'll stay at BW!

I will go on the record to say that the issues we had were due to lack of staff which is a result of our government's generosity (sarcastically said). The staff that was there were wonderful. The room should have been dusted and the air filters cleaned (the access door happen to be open and we were able to see it hadn't been replaced in sometime). The air conditioning took awhile to kick on. The temperature had to be put on very low in order for it to work. The blow-dryer heating element was broken so only cool are came out. No ice in the ice machine and located in an unreasonable area. The staff did react to the issues promptly and it will not stop us from staying here again.

Check-in was good. Room was clean and comfortable. Very quiet location. Grounds were decorated for fall season. Nice covered bridge to walk over. Breakfast was served. It was clean and nice spacing was available for those wanting to seat a distance from each other.

Pro - The hotel is very good the pool jacuzzi are clean. In addition there is small romm with pinpong game and air ball table that is perfect for kids. Graet breakfast with all you need to start the day. Cons - the room is not fit for family of 5 and bit old design. Tr

From hello to a too soon check out it was perfect. Beyond a ‘10'..CLEAN, BEAUTIFUL, COMFY, GREAT BEDS, LINENS. THE STAFF ARE ALL GREAT, FROM HOUSE KEEPING TO TRAVIS &RAY..who run a perfect enjoyable breakfast room, with many options. Best ever location. PLEASE believe me...you will love this facility. . (WOW..Fantastic indoor !! POOL....)

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you so much we are so glad you loved staying here! Our new pool room is amazing it makes you feel like you are outdoors while being in! We all love Travis and Ray!

I have stayed at this hotel multiple times over the past several years. The staff is always welcoming, the rooms are clean and comfortable, and the breakfast is always fresh, good quality, with ample choices.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you!

Amazed with how clean & quiet it was. Close to town but out of the way. Nice walking path with a covered bridge. Pretty location. Having breakfast included was great. The lady at the front desk was helpful with restaurants for dinner options.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank You!

I'm not thrilled about the room price, but not much else was available. We stayed at better properties for about half the cost. Having said that, the room was average but comfortable, the breakfast was quite nice, and the front desk agent was efficient. The pool was a bit cold for my liking. With open air, it seemed more like an outdoor setting than indoors. The one game open in the arcade was air-hockey. I guess due to co-vid others are temp. closed off. Do your laundry early as machines priced 2x that of other properties we stayed are only run until 10pm, not closed off and close in proximity to rooms. Gift shop for toiletries also pricey. I will try and shop around for something more reasonable for my next trip there.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your review, it is peak travel season and we are one of the best values in our area. The pool is meant to be enjoyed with the roof open on warm summer days, the temperature is kept at 82 degrees. Our ping pong table was recently destroyed by previous guests and we have ordered a new one but as we are all experiencing there are huge supply shortages, we ordered it a few weeks ago. The laundry machines are priced by the vendor who owns and cares for them. We sympathize with your concerns, thank you.

We had a wonderful time here. The hotel and grounds are beautiful- there is a nice playground for kids, with a beautiful indoor pool and hot tub that we enjoyed immensely. The room was very nice- clean and quiet. - the bed was really comfortable. The breakfast was a buffet and had so many choices, both hot and cold. It was delicious; probably the best hotel breakfast we've had, to be honest. All staff were friendly and helpful. We stayed an extra day… would have stayed longer if we could have!!

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you! We are so glad you had a wonderful time!

We recently stayed at the BW plus in Stowe/Waterbury for a family event. All of the staff that we encountered were pleasant and professional. The pool (a huge draw, especially for the grandchildren) was large, clean, and didn't have the chlorine odor encountered on many other places. There were outdoor dining spaces, as well as trails and a playground. We will definitely stay here again when we are in the area.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you!

The rooms and bathroom seemed smaller than some others we've stayed at. But, it was very clean and the staff were most friendly. The pool and hot tub are in the same room and there are patio style glass/screen doors all the way around - and the ceiling was able to open as well. It was very awesome and definitely our favorite feature! A bit pricey but it seems hotels are right now. Worth it for the quality and we only use BW. It pays off with rewards points.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you!

Lots of hidden gems at this hotel! 1. Breakfast is free and it's delicious! Free and delicious usually don't go together but at this hotel they do. 2. Make sure to check out the hotels backyard! Walking trails, dog park, covered bridge, there's a beautiful stream! If you've been traveling for hours or days you'll enjoy this hotels beautiful walking trails to get your legs moving. 3. The indoor pool and hot tub is really nice. 4. This hotel has a ski lodge feel and there's overstuffed chairs and couches in their “great room”‘that really make you feel cozy and comfortable. I had been in a car driving for 6 hours and it was so nice to take a break with a glass of wine (that I brought) and relax in the great room.

Great location, beautiful grounds (trails, playground, covered bridge), fun pool, great a/c, excellent shower w/in-shower toiletries, comfy beds/bedding, quiet, ping pong and air hockey, amazing full hot breakfast, friendly workers, clean.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank You so much!

Excellent location. Superior complimentary breakfast. Grounds of property were especially pleasing and peaceful. A nice little hiking trail on the property was a nice surprise. Beautiful and quaint covered bridge in the back. Clean room. Nice pool. NO complaints!

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your lovely review!

The facilities are nice, game room fun, the environs charming, location convenient, and breakfast can't be beat. But it is the staff and their care for the property and kindness toward guests that make this place exceptional. Each and every staff member from maintenance to housekeeping to kitchen to front desk and manager was engaged, helpful, and friendly. What an awesome team.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you, I agree we do have great staff.

We stayed here for 3 nights. The location can't be beat. It's right off of the highway and an easy drive to attractions/hikes in the surrounding areas. Both outside and inside of the property are well maintained. Our room & bathroom were very clean, the bed was comfy & there was plenty of hot water. Every staff member we interacted with was professional/friendly/helpful. The breakfast selection was good...plenty of options for both hot & cold foods. The coffee was excellent! Overall this was a really positive experience for our first get away in what seems like forever.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your kind review. See you next time!

Was visiting family in the area with family (two children 9, 5). Pros: Very clean facilities, Great breakfast (something for everyone), very friendly staff (especially the breakfast attendant who was amazing), Pool, game room, lounge area (for some reading/work if needed). I also really appreciated that the breakfast, pool and game room were all open 6-10 so they were very accommodating of all schedules and didn't use the pandemic as an excuse to provide less. Cons: In this day and age, the lack of a room option with queen beds that wasn't a suite is a bit of a throwback. The rooms themselves were also quite small. Neither was a deal breaker but something to consider if you are trying to fit more than two adults/ two very small children into a room. It can get cramped pretty quickly.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for you review and kind comments. We hope you come again!

Daughter moved to Montpelier for the next several years for a Nursing job and my grand daughter and I stayed to help her unpack and visit for a few days mini vacation from the daily chaos of moving furniture

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you!

The best hotel breakfast we've had in as long as we can remember. Really attentive and friendly staff. Wifi actually works, central to Burlington and lots of hiking. Dog friendly. We'll stocked gift shop.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you!

This hotel attracts a lot of locals who seem never to have seen a pool before. Expect a swarm of kids, and tattooed parents mobbing the pool/hot tub, trampling over you for the free breakfast, and in general leaving a mess wherever they grazed.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your review, I am sorry for your encounters with other guests in our pool area. It is a large attraction with kids. I an mot sure what you mean by housekeeping stops by but not often, we offer daily maid service. Being a holiday weekend, there are lots of families traveling with kids.

This property is one of the nicest Best Westerns I have stayed at. I would highly recommend it for its service, value, cleanliness, and location. It is only half an hour south of Burlington while also close to fun tourist stops like Ben & Jerry's, Cold Hollow Cider Mill and Stowe is just a short hop up the road. We will be returning to this property.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you!

Tucked in the mountains right off the highway, this hotel is perfect for a quiet getaway. The hotel grounds are neat and clean both indoor and out. Breakfast is included with many options including warm choices as well as cold. The complimentary Keurig coffee is a plus. The rooms are clean and quiet. We have stayed here a number of times and find that is a great choice for the price.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you! We are so glad you enjoyed your stay!

We will return. Hopefully the pool and hot tub will be available for use when we return. We had issues with the TV's too. Staff allowed early check in and were so kind and I felt very comfortable. I do suggest making masks mandatory while making plates in the dining room!! We don't travel outside of vt but there were many out of staters staying the night we stayed...

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
The pool and hot tub are completed and ready to go for many more years! Thank you fo your patience.

Everything from check-in to check-out was a great experience. Room was very clean, everything was in working order. Breakfast was plentiful, well cooked and delicious. Hotel staff was pleasant, friendly and very informative.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you, we hope to see you again soon!

We stayed from June 21st to June 26 th. Thanks to Ian and Mary Jo, we were able to extend our visit even with extenuating circumstances. Later Melissa Moore the General Manager approached us and told us our circumstances came across her desk. She said she was sorry for any inconvenience. She told us to enjoy our day. If not for these wonderful people we would not have been able to extend our stay. I would recommend this hotel to anyone. It is the cleanest nicest Pet Friendly Hotel we ever stayed in. We are planning on coming back!! Thank Uou for the great service!! Best western Waterbury-Stowe. VT.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your kind comments, we are so glad you were able to stay another night with us! See you soon!

Beautiful grounds, very clean hotel, professional and welcoming staff. The rooms were very clean and comfortable. Although the room had a coffee maker and small refrigerator, it did not have a microwave, at the rate for the room, it should have a microwave as well. The pillows were too puffy for my taste, but that's a matter of preference. Also, I booked the hotel based on the amenities, such as the indoor swimming pool and received an email after the fact that the pool would be closed for maintenance during our stay. Very disappointed and should've received a discounted rate on our rooms for not being able to use the pool. The breakfast was very nice, lots to choose from and nice to see hot food as well.

Much more expensive than I hoped for a single night stay, and they quoted me a price without the pet fee, even though they informed me during the online pre-registration that a $30 fee would be added. Then they didn't add it to the price quote. Their pool was closed and they did give me a 10% discount, but that was based on the price BEFORE the pet fee, so my actual total amount was still higher than the quote they gave me online.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your review, the price is quoted without the pet fee because we are not aware at the time that you are looking for a pet-friendly room, that would be confirmed when making the reservation it is not part of the room cost. The online reservation system states to call the hotel directly for pet-friendly rooms, I am sorry for the confusion and we hope that we can be of service to you in the future.

I cannot praise this hotel and the staff enough! I stayed here for a work trip with a big group of colleagues for two weeks. The whole staff was friendly and so accommodating. I especially want to thank Mary Jo, the Assistant Manager. Anytime I ran into any predicament Mary Jo was always there to help or with wonderful suggestions. The property itself was in a beautiful location. I really enjoyed the bridge and the wood walk paths. The rooms were clean and comfortable. I highly recommend staying at this hotel if you are visiting Waterbury or any nearby town.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for the great review, we loved having you all here. We hope that you will come back again!

BW in Waterbury-Stowe was by far the best experience in a hotel We have ever had. The place was truly clean. Spotless infact. Breakfast was delicious and nutritious. Covid protocols were observed. Personal were polite, upbeat and friendly.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your review, we hope to see you again soon!

Recently, I came up to visit Vermont for my boyfriend's college graduation and booked a nights stay since I was familiar with the hotel because I had stayed there a few years back. Upon arrival everything seemed fine and clean but that was not the case. Around 8:30-9pm when I pulled the sheets back to get into bed many stains were covering the quilted sheet. When I went to the front desk, the man behind the desk was hidden off, and didn't come up until another worker had entered the building. I gave him my complaint about the sheets being covered in something disgusting and with a blank face shook his head in understanding and said a new sheet would be dropped off. Personally, a new room would've been much better due to the stain being between sheets... but in disappointment I left the situation and had a kind man come give me new sheets for the bed. Overall, I was really disappointed with my experience and the cleanliness especially during a pandemic (honestly just in general too, no room should be like that when you're spending close to $200 a night). Sad to see a hotel that I had seen before as a great experience now take a turn for the worse.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you Anna for your comments, we are deeply sorry that you found stains on the duvet. Unfortunately, we missed this, I am glad we were able to take care of it immediately. We receive wonderful comments about our cleaning and it is unfortunate your experience was not up to our normal standards, we will address this with our cleaning staff.

We stayed in the king suite. The only thing I could say I wish was different is the bed was a little hard. But other than that was a great stay. The pool and hot tub was amazing and the jet tub in the room was nice!

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for you kind comments

We have stayed here for years, because I love the pool and it's convenient to family in the area. They are generally responsive if you have a problem. They now allow dogs, which was a huge help for us. Nice places to walk outside with dog pick-up stations. Breakfast is good. Rooms are always clean. Pool and spa are lovely. Free WiFi.

Heather was working at the front desk and she was AMAZING! She greeted us, helped us sign up for promotions, and suggested different places for us to check out in the area. This was a very clean hotel and their COVID friendly breakfast was FANTASTIC!

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your wonderful review, so glad you had a great time! Heather is a great asset to our team. See you soon!

My wife and I stayed here for one night while skiing at nearby Stowe. The hotel is about 15 minutes from the mountain, and significantly less expensive than similar properties in downtown Stowe. We found our king bedroom clean, comfortable and surprisingly quiet. I had actually requested a quiet area when I made the reservation online and was horrified to see several vans full of young ski team kids filing into the building as we parked the car. As we watched them unloading their gear we felt sure they would keep us up all night. Thankfully, the hotel is fairly large and evidently the ski group was in another area of the building as we never heard any noise from the group at all. Our bed was very comfortable with plenty of full-sized pillows, which we greatly appreciated, as so many hotels use those tiny half-size pillows these days. The shower had good water pressure and plenty of hot water. My wife was unable to take a bath because the tub stopper wouldn't stay down. When I inquired at the front desk if there was some trick to getting the stopper to work, I was happily offered another room, which I declined. We were already settled in and opted to take showers instead. No biggie. There is a good sized indoor pool and hot tub, but we didn't use either. They did look well maintained and tidy, and there were plenty of towels available nearby. We did enjoy some sun in the reclining lounge chairs out back, which was nice. There are some picnic tables, swings and a jungle gym for the kids, and a small covered bridge as well. We noticed that some neighbors to the property brought their kids down to use the swings while we were there. I assume that was the case, as they came from over the guardrail behind the property. Perhaps they have an agreement whereby they are allowed to use the facilities? In any case, they were well behaved and clearly enjoying themselves on this warm, sunny afternoon. There is a complimentary self-serve box breakfast offered off the lobby in the morning, which was much better than we had expected. There was juice and coffee, cereal, string cheese, muffins, granola bars, yogurt and whole fruit available, as well as some hot breakfast sandwiches, which were really good. There are some good dining options in nearby downtown Waterbury, including the wonderful Hen of the Wood restaurant. One should definitely check on Covid protocols before showing up, as many businesses have had to alter their operations. Check-in and check-out were quick and courteous. Big thanks to Heather, who checked me in and helped me with an e-gift card that I couldn't figure out how to apply online. Using these cards leaves something to be desired, but that is a matter to be taken up with corporate, and is in no way a reflection on this property. We would definitely consider staying here again!

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your wonderful review, I am so glad you were able to experience our hotel to the fullest. We hope to see you again soon!

I would highly recommend this place. The rooms were clean and cozy, the staff was extremely friendly and helpful. This was for business but was also relaxing. This is a place I had driven by before but will be high on my list of recommended places to stay from now on.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for the lovely review, however you have misunderstood how Trip Advisor ratings are given and by giving us a #1 in all categories you actually gave the poorest review score you can give. If you have an opportunity to change this we would greatly appreciate it! Again, thank you for the review.

I was really impressed with everything at this hotel. Great location, warm atmosphere, fantastic breakfast, and an adorable covered bridge behind the property!!!!!! We stayed on a recent ski trip to Stowe and stopped at the Ben and Jerry's factory on our way back from skiing ... right up the road!

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you!

Super nice staff and over all cleanliness is great! Love the pool room! We love to stay here just to get away! There's many nice places to eat nearby and it's right off the interstate. We will stay here many more times!

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you!

What a great experience! Friendly staff and immaculate building ! We scheduled an hour long workout in the gym (all to ourselves ) and it was incredibly clean. They fog the room with a disinfectant after each use. Beautiful covered bridge out back leads to a short woodland trail. Grab and go breakfast boxes available or heat up a ready made breakfast sandwich. They are truly working hard to create a pleasant experience during this pandemic. We will be back !

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your wonderful review, we are so glad you had a great, safe and fun experience. See you soon!

Very clean modern facility with friendly helpful staff. The rooms were clean and neat and the beds were comfortable although it would have been nice to have a couple thinner pillows. The "grab and go" breakfast was very good. The sandwiches were warm, coffee hot , and the juice and water was cold. We will be back and would recommend this facility to anyone. Oh yeah, the view outside is fantastic along with the covered bridge.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you! We are glad you had a great time! See you next time!

Best western plus was both attractive and comfortable.. the beds and pillows were super comfortable.. the bathroom clean... the bistro food offered during the pandemic were well thought of with foods that could be carried back to our rooms and the time they were available was perfect. The staff were helpful and friendly. We had an excellent experience!

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for kind comments, we are so glad you had a great experience. We are doing our best to make travel during these times, safe, comfortable and fun.

Great hotel. The room is very good and very comfortable. They have a hot water pool but because of covid 19 we didn't use it. We got breakfast in nice private whigh boxes. You can fill it with things you like yourself.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your comments, the pool is beautiful and the air is circulated constantly in the pool room so no worried during covid in our glass atrium pool room.

The staff at this hotel is very helpful and friendly. The setting is beautiful, just off a main road but feels rural with mountain views, a covered bridge, short trail in a small wooded area next to the hotel and wooden swings. I would definitely recommend this hotel to other travelers. If you plan to eat in Waterbury there are many choices. I wouldn't say they are within "walking" distance as you do have to cross a very busy road with no crosswalk but there is parking directly across the road under an overpass which makes for a nice stroll into Waterbury.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your kind comments! We hope to see you again soon!

Best Western saved the day. We had a reservation elsewhere which was awful. Best Western Waterbury -Stow was Heaven the door was sealed to show it was disinfected. The room was spotless. The staff was great.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you!

I was a frequent traveler for both business and leisure -- until the pandemic. This was my first trip since the arrival of Covid-19, so I was apprehensive, and chose this hotel because I had stayed there before and knew it to be impeccably kept, and I had received emails regarding their Covid-19 precautions. I was very impressed -- I felt completely safe, even as someone in a high-risk group, and it was a place where I had not doubts at all about my safety. A great place to stay.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your comments our guests safety is our number one priority. We understand traveling is challenging in normal times and with all that is surrounding travel now, we appreciate your confidence in us! We will continue to keep you and all our guests safe!

We traveled during Covid. The hotel was very clean. Staff was professional. While I didn't expect a hot breakfast due to conditions one was provided in a safe fashion. We would definitely stay here again.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your comments, we hope breakfast gets to return to normal again soon too!

We stayed 2 nights shortly after the 4th of July while visiting children and grandchildren -we believed this would be safer than staying with family. The management takes covid-19 safety very seriously and we felt comfortable that we were not putting ourselves at risk. The breakfast was a grad-and-go to take back to your room; somewhat minimalist, but adequate given the circumstances. The location is quiet and convenient to I89. The grounds are lovely, with a covered bridge on the property and a short hiking trail (~0.2 mi) through some woodlands behind the hotel. A nice indoor pool and sun area, which was usable since they were only around 30% of room capacity at best. We were pleased and can recommend this place for your lodging needs even during this pandemic. Our room had 2 double beds and a small refrigerator but no microwave. The HVAC system had digital controls.

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for staying with us we look forward to your return!

I selected this Best Western because I felt that a reputable chain would have solid covid-19 procedures in place. I was happy with the precautions and felt comfortable and safe! From the plexi-glass panel during check-in, to the “sanitized” sticker on the door, to the packets of disinfecting wipes on the dresser, safety seemed to be a priority. I must admit that I hesitated when planning this trip, but this hotel did everything I could have asked for to make me feel safe, and I am glad that I selected the Waterbury, VT Best Western!

Melissa Moore, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your wonderful review, we couldn't have said it better!

My husband and I stayed at the Best Western in Waterbury VT on Blush Hill Road this week. The rooms are beautiful and immaculately clean. Everything is always updated- beds, linens, bathrooms, amenities. I felt incredibly safe there because all COVID precautions are adhered to. It is obvious that the General Manager pays attention to EVERY detail of the hotel. Priority is paid to all the things that make a hotel stay welcoming and pleasant. The planters out front area beautiful and the staff is welcoming. We enjoy staying here whenever we are in the area. It is obvious why this hotel has won so many awards! Thanks!

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your kind words, we are so grateful you enjoyed your stay! Traveling in these new times can be scary and want to be the place you feel the most comfortable when your away from home. See you soon!

It's vermont so all hotels are pretty great, and I've stayed at many in the Stowe area. For the price Best Western a underrated hotel. How many chain hotels have a covered bridge and private walking trail. The grounds were immaculate and the playground and pool were great. We stayed during covid so we had to take precautions but the hotel did too. It was quiet so it likely helped but breakfast boxes are a nice touch and the staff, including front desk and kitchen made sure we were well taken care of.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you so much for your review! We are so glad to be open and have all our friends new and returning visiting again!

We would like to thank the front desk employee who had to take our cancellation call from Canada today. Our government is asking Canadians not to cross the border because of the Covid-19 pandemic. We were scheduled for 3 nights later this week. We had booked the "lower price guarantee" fee, which didn't cover cancellations. We were required to go through a 14 day quarantine on our way back if we went on with our plans. Staff was really understanding. He accepted the cancellation and waived the fees in these difficult times. Responsable entreprise. We were looking forward to good sking conditions at a taste of all the good Vermont beers. We will be back, for sure. Can't wait. Hopefully sooner rather than later.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Our commitment to our guests is always first. We understand that this is a difficult time to navigate. We have relaxed all of our cancellations so that you can take good care of yourselves and your family!!

My wife's company hosted their holiday party in Waterbury and Stowe. They chose this hotel for the group. The room was fine but really everything else about the property was great. Friendly staff, nice facilities, good breakfast. Location was fantastic and close to all activities in the area.

My husband and I have stayed at this hotel at least once a year for maybe 10 years now. Last year we stayed there two times for several days. It is excellent and really sets the bar for other hotels. We belong to the Best Western Rewards program and being week day leisure travelers, we can often get a free upgrade on the rooms at this hotel. The rooms are fresh and clean; the staff is top notch; the breakfast is hot and has good variety; the town of Waterbury has fantastic dining and a convenient supermarket. Lying half way between Montpelier and Burlington, there are lots of entertainment and dining options outside of town. We go to Waterbury so my husband can cross country and downhill ski. Trapp, Stowe, Bolton Valley, and lots of public open space gives my husband more than enough choices for skiing. I expect we will return again this winter as the area gets pretty dependable natural snow and the trip is economical.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you so much for your review! We hope to see you again soon!

Great location and facility. Stayed here for a family ski weekend (4th time) and it was outstanding. Nice rooms, with several options. We stayed in a suite and it was perfect. Indoor pool, game room, family room area all great perks that we all took advantage of. Will definitely be back!

We can't say enough great things about our stay at Best Western Plus,Waterbury Vermont. Each time we go to Vermont we always stay there. The staff are wonderful, the rooms are spacious,clean and well stocked for your needs, and the relaxing breakfast really starts off your day.

Stayed here for three nights last week in the King suite rooms. These rooms are fantastic. Suites are laid out in a way that the three of us had plenty of space for our ski gear without it being in the way with every step. The beds are comfy, the furniture was upscale and the breakfast unreal. My boys and I loved the clean pool area and game room. The small snack room has a great selection of beers! A perfect spot to stay if going to Sugarbush or Stowe.

I've stayed in Best Westerns (and comparable hotels) all over the country, but wow did this place stand out. I stayed with my spouse and four kids in June of 2019 and we absolutely loved it. The hotel is located not too far off the highway, way up on a hill, so it has a nice setting. The lobby has coffee and cookies all day. The staff is very friendly. There is a fantastic pool in a large sunroom-style space, a small garden seating area outside, a game room, a library (!), a hiking trail (!), a covered bridge, and a small playground for kids. So much more than your typical hotel in this category! The room was clean and spacious and we were very happy and comfortable throughout our stay. Would stay here again in a heartbeat and recommend enthusiastically! So glad we found it!

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you Jill - What a wonderful review, I think it covers just about everything we love to have our guest experience, we hope you will be back again soon!

Great stay at the Best Western. Nice location as it is just a short, scenic drive to Stowe Mountain. Ben and Jerry's is practically right next door which we hit after skiing 3 out of 4 days. The real maple syrup at breakfast is a plus and the bacon is high quality. They had air hockey and ping pong in a room next to the pool and hot tub which my kids loved. Property is super clean and up to date. They seem to pay attention to the details here. Wouldn't hesitate to stay here again the next time we're in Vermont.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for all of your kind words, we appreciate the business we hope to see you again soon! Happy New Year!

The hotel exceeded my expectations .. look forward to my next stay.. Very comfortable, friendly , and affordable . I have driven past it hundreds of times ... This was my first stay , but it won't be my last.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
WOW! Thank you we look forward to seeing you again soon!

we just spent 3 nights visiting family in waterbury, vt. our stay at this best western plus added to the overall pleasant experience of our mini vacay. the staff is helpful, friendly and kind. breakfast (included) is super..with many choices all served in a delightful cafe setting, with a friendly, helpful staff ready to assist with any needs or wants. clean rooms. hot jacuzzi, delightful pool area.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your kind words, we hope you have a wonderful holiday season!

Went to VT. for work. Picked this hotel due to price and it being a Best Western Plus. This hotel goes above and beyond Best Western Plus standards. Great breakfast station with great local coffee and real local maple syrup. Beds comfortable and staff very friendly.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you! We know work travel is sometimes difficult and we are glad we can make it more like a home away from home. Come back soon!

BWPW is a central location for skiers and for non skiers. The latter can go to Montpelier and Barre, and next day go to Burlington. The former have Stowe and Sugarbush. Some skiers may care about the Cochrans backyard in SW Richmond. My wife liked the ping pong table and Jacuzzi. She liked the large Shaws grocery and pharmacy nearby.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your comments, our location makes getting around super easy while still being tucked away to enjoy all nature offers! See you next time.

Beautiful location in the Green Mountains of Vermont. Close to Interstate 89 -- right in Waterbury with an easy drive to Stowe and the ski slopes (beautiful mountains in the summer). Surprisingly beautiful hotel grounds with its own covered bridge and hiking trails. Clean comfortable rooms and friendly staff -- there is a reason for the "Plus"!

My boyfriend and I spent the weekend in Waterbury for my birthday. We really enjoyed our stay. The breakfast was great with lots of choices. The bed was comfortable and the room was quiet with very little noise coming from nearby rooms or the hallway. We liked the access to coffee/tea at all hours as well.

Heading to the hills in Vermont for business or Leisure, this mountainside hotel is very welcoming. The Staff is accommodating, the rooms are clean, the pool and fitness are above par and have a social room to watch TV by the fireplace. The free breakfast is the best hotel breakfast. it is so much better than a traditional continental breakfast you get at other establishments. Well worth your time to stop in and stay in beautiful Vermont.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your kind comments, isn't breakfast just great here! See you next time!

This was one of our stops during our friends' leaf pepping tour of New England. It was quite unexpected since the turn into the hotel is VERY steep (I would hate to attempt it in the winter!) but the hotel was great. Check in was fast and the room was very spacious. The complimentary breakfast had some surprises on the menu but everything was fantastic. The grounds of the hotel had lots to look at. It is near the Stowe Mountain and close to Waterbury where many restaurants could be found for dinner. Overall, this place is a great place to stay.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for the kind words, while our hill is steep there are thousands of residents whom live miles behind the hotel so the town keeps the road clear to pavement most of the time in the winter so no worries.

Great view in a terrific hotel. Comfortable, clean room, comfortable bed, convenient location. Scored an upgrade to a wonderful king room. Probably the quietest hotel in which I've stayed in many years. Ample, hot, and delicious breakfast.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
So glad you had a great time! See you next trip!

beautiful clean place,. nice breakfast spread, hot tub and pol and fotness room. has a free ping pong and air hockey and a cozy lounge. Friendly staff comgy beds , great outdoor park, beautiful view and a covered bridge. Very satisfied.

We had another great stay at the Best Western Plus Waterbury Stowe. The rooms are clean, the facility is up to date, the staff is friendly and the breakfast is very good. We'll be back again next year!

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for coming back to visit, we appreciate your loyalty!

Did a short family outing picked be as wanted that area. Great value and enjoyed all. The service, room and breakfast were great. All was excellent and made our short visit very enjoyable. Will surely come back

What a great hotel, service and staff very friendly hotel was clean. Beds were very comfortable and nice clean bathroom.Breakfast was a great touch before started our day. Close to lots of great shopping and ben&jerry's.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you! Girls weekends are always fun!

My family and I stayed here for two nights and were pleasantly surprised by how much we enjoyed this hotel. The rooms are very clean and roomy. The breakfast buffet is large with many options, both hot and cold. Our son loved the indoor pool, and the playground area in the back of the hotel is a nice touch for kids that need to run around after hours in the car. The staff was very accommodating; we requested to switch room s because our neighbors were noisy, and they were able to help us out within minutes. Make sure to try the freshly-baked cookies available in the afternoon!

We stayed here 5 nights and used it as a home base to explore the area. We loved the location as it was easy to get on the interstate (which is a beautiful drive to Burlington) and Hwy 100 leads to wonderful places too. The hotel has pretty grounds as well, with a covered bridge. The room was clean and a good size. We loved the game room and lounge on the pool level. There is a ping pong table, air hockey and checkers. The staff was friendly. Breakfast was good too! Would definitely stay here again.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Our location is great, makes all things "Central Vermont" easy! Thank you for your continued loyalty!

One of a kind! Fantastic breakfast quality and kind service Cannot believe this customer oriented facility still exists. We did a 2000 mile leaf peeping tour of NEW ENGLAND. This stop was the best by far.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you we are still here and better than ever after 40 years of operations, we are home base for so many people!

The staff very friendly professional and knowledgeable. The rooms very nice and clean. The breakfast was some of the best for a hotel I've ever had. The syrup for the waffles was grade A local Vermont maple syrup. Many options on the hot bar, egg whites sauteed veggies fresh fruit and local Vermont cheese and yogurt. A beautiful property with a wonderfully covered bridge and a 1 mile hiking trails. Great location.

pleasant out-doors decor and grounds, clean and comfortable rooms, top notch breakfast, very pleasant and helpful staff. I've stayed here before, and continue to make this my place of choice when I travel to the area. I also like that it is convenient to surrounding "things to do' and places to visit.

excellent space, great value, very helpful staff. was quite surprised how lovely the hotel is......grounds were lovely too. good location. great reward program - am a new reward member. usually stay at a Hilton Family facility. highly recommend this place

I had moved to this location after a horrible experience at the Old Stagecoach B&B. The Best Western front desk was completely welcoming and professional. The room we stayed in was clean, décor was updated and extremely comfortable. Great location not far from the main "downtown" area for Waterbury.

Our overall satisfaction was beyond expectations! ! The room was just great - comfortable , huge bed , cozy linens. Location is perfect for touring and travelling. The breakfast was comparable to those fancy hotels. Recommended

If you want to get away up north. Be sure and book at the Waterbury Best Westerns plus . They are super nice. Go out of their way to help you. We just loved it there plus a great breakfast. A must place to stay

Best Western was clean, super friendly and quiet. The staff greeted us when we walked in and gave us all the info we needed. The complimentary cookies to the fantastic breakfast were both wonderful. Definitely would stay again

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you!

Everything about this hotel is exceptional, starting with cookies at the registration desk. There's a beautiful large library/family type room with couches and chairs and tables for playing games. The pool and hot tub area, a game room with a ping pong table and air hockey, a gym with both cardio and weight machines, and all of it clean and well maintained. The room was also far superior to most rooms in this price range. And the breakfast was way over the top, also fresh and delicious in a beautiful dining room. I would go out of my way to stay here again.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your wonderful review. We appreciate your choosing us and we hope you go out of your way soon :) to see us again!

excellent staff, great breakfast buffet, very nice toiletries and I love the fact that they are eco friendly and not using travel size anymore. great location close and walking distance ( 10 - 15 mins) to a lot of attractions and downtown

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you! See you soon!

This is a great hotel. The rooms are comfortable with all having a good view. Staff are very friendly . The breakfast was excellent, beautiful fruit and other items. There is a lot to see in the area so it's a great place to stay.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you!

It is a amazing hotel with very good service. The rooms was very clean, and new style. All the staff were very nice with us. The breakfast included was very good and various at the american style. We will certainly return!

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thanks! We hope to see you again soon!

This Best Western is probably the best one (or definitely in the top few) that I have stayed. The room was spacious, clean, and so comfortable. We had a great overnight here and felt safe in this area. The breakfast was quite good in the bistro on the premises — complimentary, too. We were called prior to our stay to see if we would be interested in an upgrade. We accepted and loved our stay. The hotel sits on a steep hill and is very easy off and back on the highway. Ben & Jerry's Ice Cream Tour is just a short ways down the road as well as the Cold Hollow Apple Cider Mill, both of which are worthy stops, too. There is a large parking lot at this hotel so parking should not be an issue here. Check-in and check-out both went very well with very nice service from Tanya and Matt. Based on our experience here, I would certainly recommend that others stay here as well.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for the wonderful compliments, we are so glad you enjoyed your stay. Thank you for pointing out some of the great local attractions near us and we hope to see you back again soon!

We spent 2 nights here just a little over a week ago & was totally impressed with the facility, location & staff. Not sure how easily it is to drive in & out of the somewhat steep hill-side hotel during the winter but our experience was fine. Views out to mountains were peaceful, housekeeping/cleanliness was stellar & the included breakfasts were the best of any BW Plus we've had. Shower water pressure was great & the bed was firm/comfortable. We will absolutely recommend this hotel to any one who will be traveling in this gorgeous area of Vermont. And... Ben & Jerry's Ice cream Factory is only a few minutes away!

My wife and I stayed at this at this Best Western while on family business in the Hyde Park/Morrisville area. Our room had two comfortable queen sized beds, and we also appreciated the clean bathroom. We also appreciated the variety of choices for breakfast which allowed us to eat and continue with our journey home. However, I had a problem with the on-line reservation process which is NOT the fault of this Best Western. When I made the reservation the App timed out and I had to reenter most of my data. Unknown to me, the reservation date returned to the default setting. This resulted in no reservation for the night of our arrival and a No Show for the wrong date. Fortunately, the hotel had rooms available and we were not billed for the No Show error. In the future, I will use the toll free number to make reservations since Smart Phone Apps cans have some hiccups. Overall, this Best Western is a comfortable and economical place to stay and we recommend to others.

In quiet area, close enough to drive into Burlington for a meal. Rooms comfortable. Staff very friendly. Pool area and fitness room very nice! Love the library area where you can sit quietly and borrow a book and read if you like. Hands down the best selection of breakfast items included in your stay. The staff work hard at keeping it filled up and very friendly while doing it! We would definitely stay there again if we are ever in the area. If you looking for action, this is not your location. Too bad there weren't more restaurants in the area. That would be my only complaint.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your great review, we appreciate it. There are several award winning resturants located in the village just a quick half mile drive from our hotel!!

I was so impressed with this Best western. The decor was beautiful and the grounds were very will kept and decorated. There were walking trails in the back, chairs, and swings located around the property and a beautiful covered bridge. Inside there was a pool, a game room, and a room with easy chairs, games, and books to relax with. The room was clean, though the bathroom was small it was nicely done. The bed was very comfortable. The breakfast had a large assortment and there was someone there constantly refilling the food. The location can't be beat, right off I89 and just down the street from Ben and Jerry's, the Cabot store and Cold Hollow Cider.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your kind comments we are so glad you had a wonderful time!

First I want to say that Mari Jo Witham, the Assistant General Manager, was an absolute pleasure to work with in planning our group visit. Actually, everyone we encountered at the hotel was very helpful and friendly: the front desk, the breakfast room staff, dinner staff, and the housekeeping staff. Everyone. We had a lovely buffet diner at the hotel, and the breakfast in the morning was AMAZING. The grounds are beautiful and many of us enjoyed walking on the trail behind the property. The pool is very nice, and we enjoyed the common area to visit and play board games. If I am ever in the area again I would definitely stay there. I really appreciated the welcoming staff who made our group visit so easy and enjoyable.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you so much for your kind words we are so glad you had a wonderful time. We hope to see you again soon!

The hotel doesn't look like much from the outside, but we found it to be super clean on the inside and staffed with the friendliest people and had every amenity we might've wanted. We only stayed for one night, but it's the kind of place that you would like to come "home" to for multiple evenings away from home. The breakfast was really great, too.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you we hope we can welcome you "Home" again soon!

Best Western Plus was a very nice, clean, affordable hotel. The continental breakfast was outstanding with options for everyone. The staff was pleasant, check in / out was quick as well. The view of the mountains is pure Vermont. A two minute drive to the Ben & Jerry's Factory too.

The hotel was clean, decor was nice, bed was super comfy, and the front desk folks were especially helpful but what made this property extra special for me were its unique features. We loved the covered bridge and nature trail. It was so peaceful - nice to walk outside and 'forest bathe' . Though we didn't use it, there was a nice outdoor playground for children and a good sized indoor pool. It was a peaceful and relaxing property with a very convenient location.

We were traveling through Vermont and wanted to hit some fun stops near Waterbury. Convenient location near Ben & Jerry's factory and not far from Vermont Teddy Bear. Adorable and well-maintained covered bridge in the back of the hotel. Great indoor pool and game room for the kids. Breakfast was better than most. Cons for this hotel - our room had a horrible smell. Couldn't quite figure out what it was - housekeeping came down with air freshener which helped, but smell returned. Only stayed for 1 night, so we just dealt with it. Also, driveway into the hotel is VERY steep.

Melissa M, Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for staying with us. We are glad you enjoyed the local attractions.

The staff were friendly, the breakfast was wonderful, great indoor pool and jacuzzi - used both every night, the beds were very comfortable - the 7 pillows on the full size bed were awesome. There is an elevator to get to the 2nd floor rooms so my elderly mother didn't have to forgo a room with beautiful views of the mountains. The hotel has lots of places both inside and outside the building to relax and enjoy so you don't feel you have to stay in your room while there. Overall, a very nice stay.

Aa soon as i came out of my room and walked into the lobby ,i was asked by the gentleman at the front desk was i a guest,i showed him my room key,that wasn't enough,i had to give him my room key so he could check it on the computer,meanwhile people are walking in and out without being carded,then i tried to buy some beer he wanted to see ID ,i'm a 64 y/o black man with gray hair, in my 64 years having been all over the country and deep in the south this is the first time i have been treated like this. WAITING FOR ICE NOW

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
I am so sorry you feel we handled this situation incorrectly however, in no way were you discriminated against. Our front desk staff was recently in training for beer and wine sales. You were not asked for your key card when walking into the lobby you were asked for it when you went into our sundry shop and wanted to buy beer. It is our company policy that EVERY PERSON, is asked for the hotel key card since we only sell to hotel guests and for ID. The front desk staff's position could be terminated if they do not ask for these two forms of identity. The fine if caught by the department of liquor is substantial to both the employee directly and the hotel. The other folks walking in the lobby were not purchasing beer hence why they were not asked for the same credentials. Our front desk staff has been told they must card everyone without exception when purchasing beer or wine. For the safety of the employee, our company and the purchaser of the beer and wine, our employee followed the procedure exactly and I commend him for that! I am sorry you felt in any way this was something personal, it was not, it is the policy when beer and wine is being sold.

Our room was on the first floor and was next to the restroom and lobby. It had a mildew/musty smell. The paint on the wall needs updating as well. The room did not feel very clean. The front desk was very friendly and so was the other staff we ran into while there. The breakfast was ok, with the waffles and Vermont syrup being the highlight. The location is great, close to many of the activities we would be doing and pricing was good. The pool are was nice.

Such a nice hotel, with a pretty little covered bridge out back. Rooms were clean, best part was a big breakfast buffet, coffee was really good too. Highly recommend. Ben & Jerry's right down the road, and nice restaurants close by in Waterbury, we had lots to choose from.

Stayed one night - great location between Waterbury and Stowe. Hotel is close to Interstate but set back from the road - avoiding traffic noise. Close to touristy sites - Cabot cheese outlet, Champlain chocolates, Ben and Jerry's factory etc. Staff were exceptionally friendly - seemed genuinely interested in our experience being a good one. In addition to the fitness center and pool they have a ‘game' room with a ping pong table and a separate comfortable lounge area for sitting, reading. Buffet breakfast was best I've encountered. In addition to steady supply of eggs, bacon, fresh fruit, make your own waffles, the chef had fresh baked banana bread.

We paid $256.14 for one night at this Hotel. I find it too expensive but thought that location is good and this is one of the 2 hotel chains available ( the other one fully booked ). When we went to our hotel room, we realized that we can't get out because the door lock handle was broken .My young child got scared. Luckily one of our children was still outside so we had to call him and pass ( under the door) to him one of our card key so he can open the door from the outside. Then after this went to the front desk to complain about the door. They said they can't move us to the other room since the hotel was fully booked but they can fix it.Then when one of us are taking shower, the container of the conditioner and body wash was empty. These things that had happened to us are definitely not worth $256.14 . We were way more than disappointed .

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
I am sorry for the experiences you had while staying here. Unfortunately, sometimes there are malfunctions in rooms such as you experienced with the door lock. It was fixed as soon as it was reported. When you brought it to the attention of the front desk, you were compensated for your inconvenience and we are sorry for these issues you experienced.

We really enjoyed our vacation here in Waterbury. The hotel is convenient to many area attractions (Ben & Jerry's, glassblowing, cider pressing, etc.) and restaurants. It's a short drive to Montpelier for even more dining options. The hotel staff were uniformly welcoming and polite. Their low key manner was refreshing after coming from the big city. We enjoyed the indoor swimming pool which was clean, a good size and never too crowded. The rec room with air hockey and ping pong table was an added bonus for our kids (elementary school age). The hotel sundries shop was extremely handy; we were able to pick up a 4-pack of hard cider to bring to a dinner we had been invited to. Generally we had a very enjoyable stay. We also liked the fact that there were some grounds and areas (short trails and covered wooden bridge, wooden bench swing for adults, swings and play set for kids) to walk around on the property. The rooms were very quiet and the in-room fridge was handy. We will be back.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your kind comments, we are so glad you had a wonderful time!

Easy on/off highway (Rt 89).Clean well stocked bathroom. Large room,good air conditioning, and comfortable beds. Great pool for a little exercise or just a fun swim. Good breakfast with friendly attendants to start your day. I will stay here again.

The hotel itself was quite musty and humid. The room was absolutely disgusting. The room was so humid and musty that the bed legitimately felt greasy and wet. If this was anything more than a place to rest our heads, we would have left.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
I am sorry that you felt your stay was pretty bad, unfortunately, we were experiencing some of the hottest weather and highest humidity ever recorded in Vermont. The humidity levels made it tough for our systems to keep up and we during the event found that one of our ventilation systems was not operating correctly due to mechanical issues. We have since fixed that although too late for your stay we hope that we have resolved any issue for the future.

I Travel the country for work and have stayed in numerous hotels,this hotel is the best by far..Very friendly staff,Excellent Breakfast which Is way more food and Much better Selection,The most satisfying,Compliments to The Chef,Plenty of family activities,and Very Clean rooms...And the Nature and mountian views are spectacular..I will definatly be coming back and recommend this hotel if your in the area...

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you so much for your review, we couldn't have said it better ourselves. Hope you make it back soon!

Historically I haven't had the best experiences at Best Westerns, but I booked this due to it's convenient location to Ben & Jerry's. Boy was I pleasantly surprised. Nice guest room. Great pool (large) and game room (ping pong and air hockey). Cozy library area for meeting up, or playing checkers. Food was decent too. Hotel was much better than the Ben & Jerry's tour!

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you! We are so glad we were able to change your view of Best Western!

I had a reservation for business that had to be changed. They were very good about it. As much as I liked staying here and all Best Westerns, I acquired a bad taste for the chain.They entered my loyalty number in at the desk but the company said I didn't qualify because my business made the reservations. I have stayed at many and never had this issue,with this chain or any other.As I decide where I stay, this will make a difference.

We stay at this Best Western every Thanksgiving for the last 10 years and this was our first summer visit. We have always felt this was our away from home place. Everyone treats you like family. We will be back in November.

This was the perfect place to stay in Waterbury. Clean and comfortable rooms. Indoor heated pool, great breakfast, and there is a covered bridge and walking trails adjacent to the hotel. Great views of the Green Mountains.

We came with our two young kiddos, and split a king one-bedroom suite. The room was clean and very roomy. The kids had a blast in the extensive common areas and the pool. Pool and hot tub were meticulously clean. The kids loved the cookies too. The location was great for summer activities.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you! So glad your family had a great time! Come back soon!

We were absolutely delighted with the Best Western+ Waterbury-Stowe. Located on magnificent well-maintained grounds that could be a park instead of a hotel. Lots of places to walk, relax, and just take in the beautiful surroundings. On our list for a return visit! The interior amenities, decor, breakfast, etc, etc are excellent

We're native Vermonters & have stayed @ BW in Waterbury numerous times and have always been impressed with the comfortable accommodations, cleanliness in every portion of the hotel, the cordial & helpful staff & the BEST breakfast at any chain hotel - and we've stayed @ numerous hotels in extensive travels thru the USA! You'll be extremely impressed & happy with your choice here!

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your kind words and your repeat business. I am so glad we continue to impress you! See you next time! We will have breakfast waiting for you!

Nestled on a lovely hillside, this hotel offers guests a warm welcome. Friendly staff. Rooms are quiet and comfortable. Serve-yourself breakfast buffet offered fresh food, and Vermont maple syrup, in a large breakfast room. The grounds are surrounded by trees, and have picnic areas, play area for children, and an indoor pool. I highly recommend this property.

Surprising good hotel just down the road from the Ben & Jerry's factory. They have a very nice library space with books to borrow and tables to play games on. Very nice pool/jacuzzi area. There also a covered bridge and areas to hike. We picked this at random due to location but would definitely come back. They also have real maple syrup for their breakfast buffet!

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
We are so glad you stayed with us! Come back soon!

This was our second stay in a Best Western Plus in this area and we enjoyed it very much. Loved the Snowshoes that were stacked next to the rergistration desk! Unfortunately we ate breakfast at a local cafe so i cannot comment on the breakfast. The hotel did have a nice little food area that even sold some of the very famous local brews like Heady Topper and Focal Bangor.

We stay at alot of different hotels for soccer tournaments and this was one of the best so far. Plenty of things for the group to do! We utilized the game room both nights of our stay rather than all stay in our rooms. The staff was great!

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you! See you next time!

The exterior of the motel is very nice. The view of the mountains was beautiful. The inside is spotless. The front desk workers were very pleasant and helpful. The complimentary breakfast was good. The only thing I think needs updating is the gym.

I'm a bit amazed at some of the criticism people give this hotel. We have stayed in a lot of places and a lot of Best Westerns and I think this is the nicest one we've ever stayed in. The room was nice, the breakfast very good and restaurants within a short distance. Very friendly staff. Would definitely recommend.

This hotel is in a great location, close to hiking trails and Stowe. The breakfast was awesome with a great selection. Great pool and exercise equipment. The wifi internet connection worked flawlessly.

Nice quiet BW Plus. Friendly staff, smallish rooms. I've stayed in dozens of BW's, and this one has the BEST breakfast of them all, real maple syrup, great scrambled eggs, green mountain coffee. No microwaves in some rooms, tho there is one in the common area for use. WiFi is slower than LTE but ok and allows one to save data charges. Cable TV has the basics, including NESN for the Sox. I stay here whenever I'm in the area.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for the review and I appreciate you pointing out two things that will be changed over soon. We are working on upgrading all of our TV's and channel package to include streaming and all of the Apps for your convenience. We are also doubling our WIFI speed, things are always improving around here to make our guests stay great!

We found the hotel to be well situated off the I89 and was easily accessible without having to drive all over town. Unfortunately, we had to drive everywhere once checked-in as the closest pubs were a good 20 minute walk away. When we arrived, our room was ready and check-in was really fast. We had already paid through Priceline so this probably helped expedite the process. From the reception to the cleaning crew, everyone was extra friendly and polite. The facilities are clean and well maintained. The breakfast buffet was nothing special; wet scrambled eggs, toasts, cereal.. However, it was always full and as soon as an item was low, they would fill it up. The only issues we encountered, were with the A/C and how thin the walls and door felt like. We had read a bunch of other reviews about how the A/C was noisy and it's true! It woke us up at night every time it came on. Also noises and conversations from other rooms and outside our door were very loud at times. Bring some earplugs.

Pool was out of service for a scheduled maintenance and we were not notified even though our stay was booked a week in advance. Housekeeping staff entered our room despite privacy sign clearly on door. We found dry cereal and toys from a previous guest under the bed. When management was made aware of the situation, our stay was deeply discounted.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
We are sorry that the pool was out of service, this was an unexpected opportunity for us to get some maintenance that we wanted to do in a quicker time frame but it was not something we had advance warning of. I am sorry to hear about the housekeeping entry, we are required to enter all rooms privacy sign or not and housekeeping will enter the room during the day at some time for a routine inspection. That procedure is clearly noted on the privacy sign. We do this for all guests safety. I am glad you voiced your concerns and we were able to accommodate you. Thank you again from all of us.

Good location near attractions. The hotel was clean and staff was friendly. The breakfast was the best free continental breakfast I have ever seen at a hotel. A lot of food options. No issues. I would definitely recommend.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for the kind words! We DO have an amazing breakfast! See you soon!

We will definitely be back. Great location. Comfy bed. Spacious room and bath. Fantastic included breakfast - we've paid $20 at other hotels for the same huge selection. Don't like the soap/shampoo in dispensers in shower; makes it hard to wash hair outside of taking a shower; prefer soap bars. Towels worked well and good size. Staff was very friendly. Liked bridge and hiking trails. Found a great book in the 'library'. Wish pool was open later. Appreciate having fridge.

This hotel is immaculate, welcoming and comfortable. From the gestures of cookies for guests at the desk to the beautiful pool and meeting space, we could not have been happier. THe buffet breakfast had homemade granola and delicious coffee too along with a great selection of goodies for a wholesome start to the day. THe hotel has several walking paths nearby . The housekeeping staff and everyone at the front desk to the GM all made a point to speak with us, check in with us and make sure our stay was enjoyable. Highly recommend this hotel. Best Best Western I have ever stayed in.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your lovely review, we are so glad you chose us! Our goal is to be the Best, Best Western every day and it is so nice when someone notices. Come back soon!

We come to the Waterbury/Stowe area several times a year and have been staying at the Best Western for about two years. We try to get the King Suite which is stunningly beautiful, quite large and has a separate bedroom. We had a reservation yet our room was unavailable due to "mechanical issues". To their credit the staff tried to reach us at home and we didn't get the message. Upon arrival we were told the Queen Suite was the same but when we opened the door, it was lovely and quite large but did not have the dining room/living room and separate bedroom. I went back to the desk and spoke with Matt, the Manager who was quite nice in offering us several alternatives and understood we had stayed in that room several times before and knew what we were not getting. We are able to settle on staying in the room as nothing else was going to work any better and Matt made it right. We appreciate when a business works to make their customers happy and we will definitely stay at BWP again! Our room was immaculate, their beds, bedding and pillows are the best and breakfast was fresh and hot and delicious.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your review, I am sorry that your original room was not available due to a mechanical failure. I am sure that it was disappointing but I am pleased that you were still able to enjoy yourselves. We look forward to seeing you again soon!

This was a great stay for me. The grounds are beautiful. Breakfast was amazing. Staff was top notch. Great amenities, pool and spa. Library area with a fireplace. Walking trails, outside porch type swings for the adults and playground for the kids. It's a must stay if your in the area.

Visited for a long weekend. Check in was easy and front desk staff very helpful and friendly (in fact all staff we encountered were helpful and friendly) Rooms were clean and comfortable. Corridors are long so you may have a long walk (couple hundred feet) from lobby to your room if it is on far end of building. Have a comfortable lounge/game room/ TV area next to the pool which is very good size. Easy access from I-89 with plentiful parking area. Definitely will stay there again.

Our stay was wonderful! the rooms were clean, the staff was extremely helpful and attentive (Especially the Chef Tim in the Bistro) and the surrounding wilderness and trails were absolutely memorable!

Everyone at the hotel was helpful and friendly. Room was clean. Pool area was nice. Cute playscape out back. Took a mini hike through the woods out back. Cute covered bridge. Breakfast was hot and fresh every morning.

Great staff everywhere. Decor was exceptional in the room, lobby, library, and even the conference room we parked into. Food at breakfast was a few steps above any other hotel buffet and the entire buffet was spotless. Nicest Best Western we've ever visited. If your in Waterbury, this is the place to stay

Very satisfied with the service, very clean and very organized. I recommend this hotel 100% Have a laundry zone, spa zone and indoor pool. The beds is so comfortable the breakfast is very very good I recommend.

You get what you pay for. I wish I had spent a few bucks more to stay in a hotel that didn't smell and need so much renovation. The hotel is old and smells. The beds are lumpy. The light fixtures needed lightbulbs. The bathroom was mildewy.

We've been here a few times and enjoy it every time we come. Very clean, nice staff, great pool and hot tub. Playground outback for the kids with a neat covered bridge right on the property. Excellent location short drive to our favorite mt in VT SugarBush.

This hotel has a lot of unique amenities that make it stand apart. For starters, the pool. With the glass ceiling, you feel like you are outside even in the cold weather. The covered barn leading out to the trails behind the hotel were a nice little hike for our kids, who then played on the playground overlooking the waterfall. The game area/library has a lot of things to entertain kids, but the ping pong table was the biggest hit! The breakfast was quite impressive! Ingredients were fresh, locally sourced, and made with great care and it definitely shows. This could have easily been a $40 breakfast for 4 people, that was included with the room. Amazing bargain! The staff were caring, polite, and easy to communicate with. Location was great, felt secluded at the top of the hill, and very close to Ben and Jerry's (why we chose the hotel). If we're ever in the area again, we will be back!

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your wonderful review! You thoroughly investigated everything we have to offer, so glad you found the covered bridge and walking trail, those are hidden gems! See you soon!

The Best Western Plus was a perfect place to spend the night while exploring the Stowe/Waterbury area in VT. We received a warm welcome and member benefits when we registered, and had a very pleasant stay. Very good breakfast and quiet accommodations, with on-site parking. Very clean and well-kept premises. We will definitely return!

Very nice stay, great breakfast, comfy clean room with nice bath amenities. Great location for exploring, Cabot cheese, Ben and Jerrys, chocolates, cider, glass blowing, green mnt coffee, all within a few minutes drive. Nice area in back with a covered bridge, great pool area.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you! You hit all the high points! See you next time!

Hotel was clean and comfortable. Breakfast excellent. Staff very pleasant and helpful. High speed internet was very good. Easy access to different shops , restaurants and attraction. Although, street parking in the village and not many restaurants.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you! We hope you return soon.

Great service, adequate rooms, excellent breakfast with lots of choices, great facilities for kids - pool, game room, trail out back, etc. Only concern was that beds felt a titch barrow. Our 3 generation family will definitely be back!

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your comments, we think our breakfast is awesome too!

Couldn't ask for more. The pool was so warm and perfect for my young kids to enjoy. The location is superb, right off the highway. The decor is current and inviting. The breakfast is amazing with a huge selection. Super friendly staff that cares about making your stay comfortable.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your review! We appreciate it and we look forward to seeing you again!

We were in the area to visit the Ben and Jerry's Factory, so the location was very convenient (4 minutes away). I think hotels in this area are just a little pricey, because it was about $158 for the night (with taxes), which seemed like a lot for a Best Western, but was still less than most of the hotels in the area. The room had full beds (instead of queens), and there was not much space for anything other than the two beds and a dresser. The room was about an average level of clean (nothing glaring, but not immaculate), although one of the beds had a dark smear of something on the corner (photo included). The breakfast station was decent. Everything was spaced out logically, so during a busy time, visitors would be spaced out instead of clustered into one area. The workout room was nice. There was 2 ellipticals, 2 treadmills, a rowing machine, and 5 or 6 weight machines. There were fans on most of the equipment.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your review, our location is central to the ski resorts and many attractions. We are a vacation destination as well as a busy area for business travelers, I am sorry you found our room rates to be pricey I assure you we do our best to give you great value for your stay!

I needed a hotel close to Norwich University.I was happy to find a Best Western.I was more pleased this Best Western lived up to the standards I expect from Best Western.Close to the highway with a good pool, and fitness center. Good breakfast with friendly staff.

My husband & I have stayed here 2 times in the last year & love it Clean & great amenities. Staff is all pleasant Breakfast is hot & fresh. Location close to everything you may want to do. We left completely relaxed

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you, we are so glad you came back and that we can be your home away from home!

The rooms are very nice but the best part is the "living room" with the fire place that makes a great getaway when you want to be out of your room. An excellent place to have available when you have older children. I saw it was also used for small groups who wanted to be together. Also, the ping pong table, pool and fitness center are a plus. The breakfast is excellent.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your review, lots of people love our library, and it is one of our most hidden gems!

We booked a suite with a king bed and queen sofabed. We stayed in an ADA-accessible suite; it was enormous! The decor was more 'ski lodge vacation home' rather than 'hotel'. We arrived late at night with our children, so it was a relief when the bedding for the sofabed was readily available in the room (not usually the case). We didn't hear our neighbors or hallway noise. WeWe enjoy the pool and hot tub after skiing, and took advantage of the free breakfast too. Overall this property is clearly well managed and we'd definitely stay here again.

My kids loved the indoor pool. The breakfast was great with options to please kids and adults. All the staff were friendly and helpful. Location is great and prices are reasonable. We will definitely stay again.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you! See you soon!

My family and I have been staying at the BW Waterbury for years. The staff is amazing. Rooms are nice and very clean. Breakfast is delicious with lots of options. Pool and entertainment area with fireplace and tv are spacious. And there is easy access to all the fun year round outdoor activities of the area including Stowe and Sugarbush. Plus craft breweries or Ben n Jerry's if that's your thing! And the restaurants in Waterbury....I could go on and on.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you Amy! I am so glad that we get to have you come back each year! We are centrally located to all things fun!! We appreciate your kind words! See you next time!

This hotel was once a Holiday Inn. It has been remodeled at least twice over the years. Everything is first class. Not 'elegant' but appears new, very clean, very well maintained and well run. You will NOT be able to tell that it is anything but near-new. My wife found the indoor pool the cleanest she has seen. The hot tub is as good as they get. Unfortunately they removed the on-site full service restaurant during the last remodeling cycle but there is a "hot breakfast" room that is the best I've seen at any Hampton or Holiday Inn or name brand chain.Real bacon and sausage every day, good scrambled eggs (not the nasty paper machet kind) , oats, cereals, waffles, yogurt machine, good coffee and better juice than you usually see in these circumstances. Beds, baths all first class. Heat is quiet and works right. Rooms and hallway have K-cup machines with good selection of Green Mountain as well as tea. Have stayed here for years. Could not be a whole lot better.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
WOW!!! Thank you so much for all of your kind words. You are absolutely correct in your entire review, we were a Holiday Inn many many years ago and we have been consistently working on improving the hotel every year. I am so glad you loved breakfast, it is not your normal hotel breakfast and we appreciate you noticing. Thank you again and we hope you continue to return for years to come!

We stay here every year when traveling between Smugglers Notch and Sugarbush on ski trips. It is very reliable. Good price, great breakfast, nice pool/hot tub area, and fitness room. We use the ping pong table too and there are nice seating areas with gas fireplaces. We use the lobby microwave to heat our dinner and there are fridges in the rooms to make for an economical stay!

Was my first time in Vermont , and i was looking tona nice place not to expensive to stay and espacially , close to fiew mountain. Found BestWestern Plus in Waterbury and for sure, will go back this year. This is the place to stay if you want to have a clean hotel, kindful staff and excellent breakfast. You find all you need and more !!!

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you! See you next time!

We stayed here last year and again this year. We loved it last year and it somehow actually got a little better this year. Free cookies at the front desk. Beds are nice, rooms are nice, the location is perfect and the town of Waterbury has many nice spots to eat. We were about 15-20 miles from Sugarbush ski resort and that was perfect. All rooms have a little refrigerator and that was perfect too.

Really enjoyed staying at this hotel. They get everything right. Real scrambled eggs at breakfast. Well equipped and clean fitness room. Cozy sitting room near the spa area, with lots of books to read. There's a ping pong table and checker board. Beds are very comfortable with lots of pillows. Great attention to detail, down to a little drain hole on the soap shelf in the shower. Nice soft towels. Friendly staff. Highly recommend.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you so MUCH! We appreciate your attention to all of the little details that we look out for in making your stay with us extra special!!!

Worst experience when I arrived my reservation was for the next week and no rooms were available. OK fine except even one week away and they would not refund my $200.00 deposit. Also the gentleman behind the desk had absolutely no personality and felt like I was putting him out. Absolutely nothing going for him for someone in the hospitality business. Worse part No money refund nor a credit for a future visit. HMM do you think if I show up tomorrow someone might be occupying the room I paid for. Unforgiving company I am sure with all the snow and people coming to ski the Best Western might go out of business if they gave me back my deposit.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
I am sorry for this very inconvenient event and that you felt the hotel was not sympathetic to your needs. You booked your reservation through EXPEDIA; we do not control the cancellation policy unless you book with Best Western direct. Each online travel agency has different cancellations policies. You booked a nonrefundable rate, giving you a deeper discount and would have had to acknowledged that at the time of booking. It is unfortunate that you arrived on the wrong dates that you booked with EXPEDIA, and I am truly sorry you felt our staff was unresponsive. We did, however, get a phone call from Expedia and you asking for any consideration we could extend. Our assistant GM offered to move your reservation to another date and a credit for a future stay for the amount you paid of which you denied and stated you wanted a full refund. It is unfortunate that after calling the hotel again last night asking again for a refund for the reservation that you made in error and speaking with the front desk manager who at that time graciously canceled your reservation and DID give you a full refund you still wrote this review. I am sorry for this unfortunate situation; it is regrettable that EXPEDIA is not as sympathetic to you as we were with the error.

Two day stay over Christmas.Warm welcome and easy check-in.The room was large and had every little thing you might want.I loved the electric outlets on the night table....no fiddling to plug in computors etc into hidden wall outlets ( of which there were many ).Good breakfast with large selection.Friendly staff.Have returned and will again.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thanks David! Looking forward to your return!

We have stayed here annually for many years now, but this year was probably the best stay ever. Rooms and facilities are clean and well looked after. The breakfast area has been totally renovated, and is a very pleasant room. The breakfast itself is excellent, with a great variety. Highly recommend this hotel.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thanks Ernie - Always great to have you back, see you next time!

The amenities are great for my family. We really like the pool and fitness center. Full breakfast with fresh eggs, homemade granola, and hot coffee always gets our day started right. The location is perfect for travelers who like all the mountain activities: close to the highway but also close to several ski, biking, and hiking areas. The place is spotlessly clean and nicely decorated. Most importantly, the staff is really friendly and helpful. The market place is a nice addition.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your very kind review!

The view from this hotel was amazing but that's because it's on top of a very steep hill. It snowed and we were not able to get up the hill back to the hotel. We had to take a back road that connected and that wasn't much better. Otherwise everything was fabulous here, breakfast was amazing & bathroom was gorgeous.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your review. Unfortunately you probably caught us at the height of the snow storm, the road is publically maintained and it is actually better maintained then most in town because of the number of residents that live behind the hotel. Most of our staff does not have 4 wheel drive and usually has no issue getting to the hotel daily. It can be tricky if you are not familiar with winter driving. Thank you for the kind comments about breakfast and the room! We hope you will return again!

Excellent hotel with a great free breakfast, staff and rooms. Only a 20 minute drive to Stowe and lots of very good restaurants, pubs, breweries & local shopping within a 20 minute radius. Burlington is only 30 minutes down the highway.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you, we couldn't agree more!

We booked a military rate room, but were denied our request of a queen or larger bed, which my husband, a disabled combat vet needs due to his size, reconstructed leg, and ptsd. The hotel had a king size room available but asked for us to pay $100 a night extra. My husband's reconstructed foot lay hanging off the small bed and I slept on a fold away bed jammed into the wall because the room was so small that it couldn't even fit the queen size air mattress I brought in case we weren't given a bed large enough for my husband. I can't understand why a hotel would offer a military rate if they are unwilling to accommodate their physical needs and why they would knowingly allow their guests to be uncomfortable when another room lay vacant. The only concession they would offer was to waive the $17 fee for the fold away bed or to offer us a room with one queen bed and single foldaway, so one of our children would be left to sleep on the floor, since we have four family members and that would only allow sleeping accommodations for three. The pre-registration offers the upgrade to a king room as $100, but it is up to the discretion of the management if they will actually allow that, which the manager I dealt with (AC) chose not to fulfill. He would apparently rather have his guests sleep very uncomfortably rather than accommodate a disabled combat veteran. The double rooms are extremely small- smaller than most NYC rooms. And there are no fans in the bathrooms, so the small room seems even smaller when you jam four people into such a small space with stagnant air.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Hi Melissa - Thank you for your review, it is unfortunate how this issue has affected your stay here in Vermont. The room we have available at the Military Rate is the double bedroom which you booked directly knowing this was the room you were requesting. That same room is normally $299 a night this time of year, and with your Military discount, you paid just over $100.00. The request for an upgrade could have been accommodated, however, the charge for the room you wished to upgrade to was an additional $100 per night for you, and that is with receiving the Military Discount. The actual rate for the room you requested was over $400 per night. So for the normal rate of the room you are in you could have upgraded to the suite you wanted, still saving over $200 per night. Our staff did offer you two other bed accommodation options all of which you did not find satisfactory. It is never our intention to have anyone sleep uncomfortable, and we were not informed that your husband had an issue with his leg until you wrote this review. Our rooms are standard size for most hotels, and they can be tight for four people as I am sure you understood when you booked the reservation. The only note we had on the reservation at the time you booked it was that you wanted to be close to the pool and that you requested two Queen beds, of which we do not have. I am sure that your last two nights here were more enjoyable having the second room for your family to spread out. We honor our Veterans at all times, we are happy to offer the Military discount during these high peak demands for all people of service, and we appreciate your husband's service. I am sorry the suite was cost prohibited even though it was available at the time for you we always hope to rent every room every night. We were hoping our last offer to you of the adjoining room would have worked well but we understand you were already settled in. Hopefully you will enjoy the rest of your stay with us and the beautiful Vermont area!

I am in the area every 2-3 months and each time I stay here. The rooms are clean, very nice, the showers are always nice and hot, and hot breakfast. The staff are friendly and always ask if there is anything I need. The breakfast is a nice hot breakfast! Homemade granola, waffles if you want them, eggs, bacon and sausage, and they make their own treats such as cinnamon rolls. Plenty of space to sit and relax before getting the day started. And they always have coffee in the lobby and coffee in the rooms. Great place and super quiet.

The hot breakfast was wonderful. We stayed for 3 days, and the selection was so varied that we could have something different each day. The chef, Tim, was especially attentive and helpful. We chose bacon, sausage, scrambled eggs, fresh fruit, yogurt, waffle, bagel and cream cheese. They also offer hot and cold cereals, juices, sweet rolls. The front desk was also helpful in advising us on a trip to the Shelburne Museum, about a half hour drive. The room had 2 double beds, a refrigerator, but no microwave. They do have a gym and pool, but we did not use them.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your review, the breakfast here is awesome, so many selections and we make everything fresh!!!

This hotel was easy to find and is the typical Best Western. That being said, the staff was VERY friendly, and the facility was spotless. Woo-Hoo! This is a hotel I would strongly recommend even if you are visiting the capital district or one of the ski locations. It is inexpensive, super clean, friendly, and easy to find. Now, I will tell you that in my case- the room next door was a bit loud and I did hear them until about 10 pm. (On one side. The other side was not). This was an adjoining room (we were not together, and the door stayed shut), so maybe that was a part of it, but if that is a problem for you, I would ask for a room without an adjoining room. Check In and Check out were both a breeze. Full breakfast is served in their cute little bistro area. One last thing- the road to and from the hotel (from the highway) is about 100 yards long and it is EXTREMELY STEEP. It was icy when I was there- they had a big snowstorm that night, so be careful.

I will tell you that our family visit VT at least twice a year and stay at this hotel!! They always are so kind and accommodating! The only this is that the breakfast changed over the years and isn't the same! Used to love the made to order! But still good for a full service continental breakfast!

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your kind words and being a part of our family! See you next time!

Very nice hotel, customer service was excellent, great location and breakfast. Nice view of the area. The room was clean, good sized and had a refrigerator which is always a plus. There was a washer & dryer available on each floor. There's a fireplace in the lobby and another one on the first floor in a family area. 24 hr coffee/tea available. Will stay here again the next time we drive up to the area.

Wow what a room ,clean ,big ,had a fireplace in the bedroom also had a sitting room and huge Jacuzzi bathtub,the breakfast was more than I expected and the guy made sure everything was kept full and he was very polite, pool and hot tub were nice.Big thank you to the assistant manager,front desk was very helpful to th all so much

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you we are thrilled we could exceed your expectations! Our staff is what makes us great! See you next time!

If you find yourself in the Waterbury area, whether it be for skiing, or hiking, or business, I recommend that you stay here. I stayed with my family and found the staff to be excellent. The room was very clean, the beds comfortable, and the breakfast was surprisingly good for continental.

The staff was excellent, breakfast fantastic, and the room was spotless. I bring bleach wipes to hotels normally, I did not need them. Location was perfect. Near market as well as great restaurants and pubs.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
WOW! Thank you! We will take that reputation. We are so glad you enjoyed your stay and didn't need your wipes. Thanks!

Traveling through Vermont on business, I was fortunate to come across this hotel as there are not all that many to choose from in the area and this one turned out to be excellent. While the architectural style says this is an older property, it has been very nicely refurbished and very well maintained. My room was large, very clean with new comfortable beds and furnishings although the bathroom was a bit tight, typical of hotels built at the time this one would have been. The hotel is up a bit of a hill and was tucked in quiet area such that I was undisturbed despite being a light sleeper. The public areas were also nicely refurbished and were warm and welcoming. The professional staff efficiently checked me in and out and kindly answered my questions. The free Wi-Fi seemed strong and reliable despite the hotel being large and spread out and the complimentary breakfast offered quite a few fresh selections and served in a room with a nice country décor.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for the great review, we are so glad you picked us! We appreciate all of your kind comments!

This hotel was very conveniently located to all. Attractions, restaurants, shopping ,highways etc. nice decor. Huge gameroom way in back of hotel. Clean rooms. Clean overall. Comfy beds Really nice experience

Only stayed for one night but was well taken care of. The room was comfortable and clean. I liked the Kerug coffeemaker in the room. It's a two-story building with an e!evator. The complimentary breakfast includes everything but pancakes. The eggs were delicious and plentiful.The staff were very friendly. If in the future we find ourselves in Stowe Vt area, we'll definitely stay here again.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you! We will see you next time!

This hotel provide nessesary things for customer. I'm very appreciated. Hotel staff very kind and give us excellent service. If compare the room rate with others hotel in the same price. It's the best value to stay here.

This is a very nice hotel. The room was very nice and it is in a good location. Only 15 minutes from Stowe. Great supper in town only one mile away. They have a nice staff that was very helpful. We enjoyed out stay.

hotel let us check in early, had a nice room ready, and we were able to enjoy the pool and hot tub for the afternoon. No one else was using it and it was delightful. They also had a very nice lounge with fireplace, books. games, and TV to relax. Has pizza delivered for supper from Zachary's which was very good. Room fridge was set a little too high - it froze our soda - but beds and bathroom were clean.

We were very pleased with our stay, choosing Waterbury as a central spot for our New England travels. The hotel is located on a hill with beautiful mountains views. The bed & pillows were very comfortable, ensuring a quality night's rest. The hotel staff was very helpful and polite, and the breakfasts were excellent offering a variety of foods. We would stay again.

We actually went to a concert last night in Burlington and decided to save a bundle by staying 30 minutes away in Waterbury. This is our third recent visit to BW Waterbury. BW Waterbury - you guys rock! We had an accessible queen with walk in shower which is a fairly small, but smartly appointed room, as always squeaky clean and comfortable. My only complaint is that there is no hook on the back of the door in the bathroom. The pool is warm (guess 81 degrees) and opens at 5 am. Towels are provided. I have to note that there is a very large, almost "residential style" common room away from the lobby near the pool. Lots of comfy seating and several round dining tables for rainy days playing board games or reading with the kids. This hotel has many amenities we seek out in resorts, without the price! Oh, breakfast excellent as usual...you have the best bacon. Thanks again to all the staff for another perfect visit at our Vermont "home"!

This is the second time we have stayed here. We had come over from England to see the fall in New England for the second time and enjoyed our stay here last time so booked again. The rooms are large with nice new bathrooms. The grounds surrounding the hotel are lovely and very well kept. The breakfast was pretty average but sufficient. It was a great stop off on our tour around New England, close to Stowe. There are also some great pubs in the nearby Waterbury town.

Charming hotel close to Waterbury Center. One of the best Best Western properties at which I have stayed. Would not stay elsewhere in this region. Good staff and terrific facilities. Close to attractions in the region.

Staff were very helpful, rooms were clean, bed was comfortable. Breakfast was very good. Able to use community room for family group that night. Check in and check out was very easy. We will definitely stay there again!

In the past we have had less than wonderful experiences staying at a Best Western. This one in Waterbury-Stowe changed that perception big time. Imagine our surprise when we were upgraded to a fabulous suite! I have had a Best Western rewards card with them for years and never had that happen. The people working there are top notch. They were helpful and attended to us as if we were the most important people there. All in all just a great place to stay. Highly recommend it!!!

Excellent overnight stay. Very clean hotel and spotless room. Quick check-in/check-out by very friendly professional staff. Very comfortable bed...not too hard and not too soft. Everything in room worked well. Breakfast excellent for this price range. Plenty of breakfast room space...almost like a small restaurant. Breakfast bar staff member kept room spotless and well stocked with hot items. Green Mountain Coffee is available free 24 hours a day and it's excellent. Keurig coffee makers with lots of variety K-cups in room were a plus. Far better than ancient mini-drip coffee makers which often don't work or dispense watered down excuse for coffee. Best Western has upped it game in recent years and this hotel is a fine example. More so because it is a better priced value than others in the area. We usually stay in Hampton Inns, Comfort Inn Suites or Garden Inns. This hotel matches or exceeds them in every way. Would stay again.

awesome hotel, great location and even better staff!! Hope work sends me back to this area as I know where i will be staying. My wife and I are even discussing taking a personal trip to the area and staying at this location.

There are two floors. You can enter through the lobby or one of the outside doors nearer to your room. There are elevators everywhere. The pool room is very hot and steamy. The ping pong table room is nice. The sitting areas with fireplaces and large televisions are lovely. There are several types of fresh cookies and refreshing beverages available at the desk area. The work out room is open 24 hours. The breakfast is atypical for BW. It was quite a buffet with fresh watermelon and a huge variety of other items, not just the typical waffles, though they had those too. It is a huge room, and there is a secondary room available. The hotel is high on a hill at the intersection which takes you directly into the heart of Waterbury where the restaurants are located. The Ben & Jerry's (be there when they open), the Cold Hollow cider mill and the Boyden Valley Winery (same lot as the cider mill) are a two minute drive down the other road from the intersection. The rooms are spacious and clean. The double beds are really only big enough for two children and not two adults.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Hi Linda - Thank you for the great review! I would like to point out you gave us a one star (the lowest rating possible) while saying such great things! I am sure this is an oversite thinking we are #1. If you could alter that and give us 5 stars that would be AWESOME! Thanks!

My husband and I were pleasantly surprised with our stay at this Best Western! Neither of us could remember the last time we stayed in a Best Western. Our room was very clean and comfortable and the breakfast was excellent. The rate was great also. We'll be staying in more Best Westerns in the future—if they're like this one!

We spent one night here on our leaf peeping long weekend. The property is very clean, the beds were quite comfortable and their breakfast was the best on our trip! I'm from Texas, so to find picante sauce on the buffet along with ham and Vermont cheese for my eggs, I had a wonderful omelet!We would definitely stay here again.

We stayed here en route from a few days on the Maine coast back to Ontario. Very welcoming check in with an assortment of fresh baked cookies at the desk. It was very busy with several people checking in but the 2 clerks on the desks were excellent. One was having a language difficulty with a couple checking in but handled it very well and all were happy. We were checked in very quickly and then were given an upgraded room as we are reward prorgram guests. The room was a double bed room with 2 easy chairs, fireplace, jacuzzi tub and a wonderful separate shower. The room was very clean and super comfortable. The complimentary not breakfast was excellent and far better than most hotels offer. The hotel was very busy due to the start of leaf peeping season but it was very quiet. The beds were very comfortable and I loved the pillows. We will definitely be staying here again on another trip.

Check in fresh cookies. A quiet room. Breakfast included. Soft king size bed. Plenty of parking. Great location a mile from Ben and Jerry's factory. Definitely would stay here again. Drawback was I thought overpriced for Sunday single night stay.

We arrived for a night stay over. It is convenient to B&J, cider mill, glassblowing, and a visit to Stowe as well. The check in and out was quick and easy. Staff was friendly. Complimentary cookies in the lobby. The room was a good size, clean, bed was comfortable. We also enjoyed a dip in the enclosed heated pool and hot tub. Then played a quick game of ping pong on the table next to the pool. I would definitely stay here again.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your fun review, we are centrally located to so many great attractions! So glad you enjoyed the pool! See you next time!

This was a wonderful hotel. It's in a good location if you want to tour Ben and Jerry's. The staff was great. The breakfast was good. The room clean andd comfortable I would highly recommend this hotel

Hotel was located in a great area. There is lots of room in this hotel to just sit and visit. Breakfast area was nice and large, selection of food was good. Folks were busy keeping the selections full. It was really nice to have fresh sliced fruit. Rooms were nice size.

We were just passing through from NY to ME. Waterbury is a charming town. The hotel was extremely cozy and clean. The bathrooms were spotless, updated and had locally made goat milk products. The room had a keurig coffee maker in them,

The breakfast is reason enough to stay here. Not your typical hotel breakfast buffet - everything is made fresh in house and tastes it. You can tell it has a chefs touch. Don't miss the housemate sausage gravy and biscuits - perfection! Nice dining space and some trails on site to walk after breakfast!

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for commenting on breakfast, we think it is pretty terrific too! Nothing like a good hearty start to the day!

Last year we stayed at Best Western and were not too impressed. This year we went to Waterbury and they wanted to stay there so we agreed to stay there as well. Maybe it was the different room but whatever it was our view of the hotel went from indifferent to very positive. The room was nice and unlike last year the bed was comfortable. Breakfast about whet you would expect but the individual running the breakfast area did a great job. We would be happy to stay there again.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your review, we are always doing our best to improve things all the time! Glad you stayed with us again!

This was one of the best hotels that we stayed at while on a months tour of New England. Rooms were modern and comfy. The reception, hallways and public areas were well kept too. The pool was warm and overlooked the pretty garden. Breakfast was first class with a wide choice. Hotel has a covered bridge in the grounds plus woodland walks and we were lucky enough to see a moose. ben and Jerry's factory is a mile away which was worth the visit. Only slight niggle is that there are not many restaurants near this hotel.

Excellent place , great staff, we stayed for a get away weekend, we explored northern Vermont and this was on a ideal place, clean room, excellent breakfast, we will be coming back, highly recommend this hotel

Absolutely one of the best hotels we have stayed at over the years. Very homey feeling, very clean, friendly staff and the breakfast was absolutely awesome!!! I would recommend this place to anyone and if every hotel were like this it would be awesome. Manager went out of his way to help us find a local zip line place, Tim, the chef was very welcoming and he set up an incredible breakfast and it tasted great. Great job to everyone who is employed there!!!!!

What year is it? And I only get 3G here. At least it's less than a mile walk to Waterbury where I get LTE. I found a hair in my bedsheet. I guess that means they don't actually do laundry either. Never again!

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your review, I am so sorry your stay was not as expected. The cell service in Vermont is is sometimes sketchy especially based on your carrier, the primary carriers in Vermont are AT&T and Verizon. The other services are limited, this maybe why you were experiencing 3G and LTE. Thank you for bringing to our attention the issue with your sheets I can assure you all beds are changed and we do our best to ensure that every precaution is taken to ensure instances like this do not happen. Vermont's beauty is from it's mountainous terrain, the large trees and foliage and the beautiful valleys all of which will diminish cell phone service. The State of Vermont has done it's best to expand coverage to all areas and is making a service more readily available. Rest assured our wifi in the hotel is free, and ready for use.

BW is in close proximity to Norwich, everything is very clean, free breakfast was very good, and they have the indoor pool, hot tub, and game room to relax in. Did not get a chance to check bbn out the gym, but it looked really clean. We were happy with our stay, beds were full size so a little tight for 4 adults

This is the second time we have stayed here and it didn't disappoint. Clean rooms, friendly staff, great free breakfast, nice grounds and pool. Also, very close to the interstate highway, but quiet. We will return!

I stayed here with my husband in July hoping to have a romantic getaway. When we got into the room, we were disappointed in the dated decor and the uncleanliness of the room. Furthermore, our romantic stay abruptly ended by the loud noise through the halls and the walls. To top it off, when we got home, I had little red bumps all over my body and my doctor told me they were from bed bugs. Shame on us for saving a few dollars and not going to the Fairfield Inn that was cleaner and new! I guess you get what you pay for and we will never recommend this place to anyone.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
We are surprised to see your, first ever, review written on trip advisor make such surprising claims about our hotel. Your familiarity of our competitor and that you have never written a review about that hotel or any other is fortunate for them. We wish you had brought these issues to our attention while staying here. We can only assume the noise you heard in the hallway was other guests, and the room decor we offer includes brand new bathrooms, flat screen TV, keurig coffee makers, refrigerators, beautiful views and the cleaning of our rooms is predictably impeccable. We routinely have a professional company inspect our hotel for issues you have claimed and the room you stayed in was inspected by thiem and they confirmed that there was nothing found. We are so sorry your stay was such a disappointment. For three consecutive years we have been rated in the top 5% of all North American Best Westerns and have been serving guests for over 40 years we know our service is unmatched!

The carpet in the first room was soaking wet. Becca at the front desk was great and moved us. But the other room was also very damp. Not sure if this was an anomaly. Otherwise the location was great with easy access to all major routes. The bathroom is very clean and nice. The pool and hot tub were great. If you have young kids it is a good place as they have a ping pong table, a swing set and a small slide. There is a covered bridge which is nice. The staff is very friendly. Also, we had breakfast included which was also very good.

Great hotel wonderful facilities Staff couldn't be nicer Accomodations are clean and comfortable Ten minutes by car from Ben and Jerry Good breakfast and hot coffee served daily Rooms are clean and beds are comfotable

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you!!! Come back soon!!!

We have stayed at this hotel many times and it never disappoints. Rooms are clean,beds super comfortable and breakfast is hot. Staff is very welcoming and helpful with dining suggestions. Would highly recommmend

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you so much for coming back, we love our guests who make there home away from home at our hotel! See you next time!

Had one night here on our road trip passing through Vermont. The location is not very close to town, but the grounds and garden are beautiful and the staff is friendly. They don't have a working restaurant so you have to go out for dinner or order in. The room was small and needs some renovation. The queen beds were tiny! More like a single bed. I really don't like carpeted floors,they are always extremely dirty, but this is sadly too common in American hotels.The place is very family friendly. They had several cosy living rooms were you could sit and play games and enjoy your own wine. They have a beautiful covered bridge in their own backyard and they are only a 10 minutes walk from the Ben an Jerry ice cream factory. Good for a one night stay,but I think it will be boring to stay longer.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your review. We are the closest accomodations to the village of Waterbury except a single bed and breakfast, the village is small and quaint and a large hotel in it would be an awkward site, the village is about a 3/4 mile walk from the hotel about 10 min. and often it is an easier walk then finding parking. The beds are doubles, not queens they are indeed smaller. Thank you for the kind comments on the grounds and covered bridge. With Green Mountain Coffee, Ben and Jerry's, Cabot Creamery, Cold Hollow Cider and an easy drive to Burlington, Stowe, Waitsfield, and Montpelier many people spend multiple days with us since we are centrally located. We hope that next time you will stay longer so you too can explore all the other wonderful things to do in our area.

My family recently stayed at the Best Western in Stowe Vermont for a Lacrosse Tournament. The hotel is in a great location close to main roads and tourist attractions. The rooms are very comfortable and the breakfast in the morning has a lot of selections. We can't wait to come back next year!

Friendly staff, great facilities, good breakfast, decent rooms. Great little shop, free nice cookies at front desk. All restaurants in Waterbury are in walking distance (15 minutes). Special mention about the breakfast is the extensiveness and the overall quality.

first time in Vermont got to best western got out of the car and oh wow the mountains were all around us beautiful hotel was great food was great cant say anything negative about our stay at best western

We spent a week here at this hotel and we loved every minute of it. We arrived late but the check in was quick and efficient. I used the self checkin that was sent to me via email and that was easy enough to use. The rooms were clean, the bathrooms perfect, and the beds very comfortable. They even have those soap/shampoo/conditioner wal dispensers in the showers!!! Definitely recommend this place to anyone. Thank you!

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for spending your vacation with us! I am so glad you enjoyed your stay! Come back soon!

My three kids and I stayed here and enjoyed the pool at night, hotel provided towels for the pool. We packed some not knowing but great to know for the future. We travel to VT often and will stay here again. Great place to stay and the location is perfect for heading into to Stowe and Waterbury.

Hotel is located up a steep hill just off Route 89. Really clean and quiet Even the breakfast was a cut above. Great value....price was significantly less than in Burlington. Will definitely return to this property!

This is such a great hotel for location, clean room, comfy bed, friendliness and good value. We stayed here last year and loved it - we've traveled all over and are, well, picky. We've tried other hotels in the Stowe area (they were nice) and this is our favorite, for sure. Being a tourist destination, we find being right off Rt 89 and in between Waterbury and Stowe ultra convenient for us. We stayed one night and were upgraded to a suite - thanks! Oh, breakfast is awesome - real bacon and eggs, fresh and refilled constantly...even when we were there around 9 am. Can't beat it for a great stay.

We stayed for two nights and so glad we did. All the staff were very friendly and the front desk staff were extremely helpful. Our room was spotless with a view of the mountains. Breakfast was excellent with a vast choice which was constantly topped up. Everyone appeared to take pride in the hotel. We would definitely stay here again when we visit Vermont.

Been a while since we stayed here. Returned for one night and glad we did. Friendly front desk staff. Clean and comfortable king bed room. Some renovations have been done since we were here last and look great. These include the room, bathroom and the game room. Too bad the restaurant is closed but the newly renovated space made for a nice breakfast room with the many food offerings. Convenient to downtown Waterbury (walking distance) for many dining options. Will not hesitate to stay here again.

We were happy with our room and stay. Staff very nice. Warm cookies at desk- we should have grabbed one on arrival,- checked later, but too late!! Water pressure and bathroom amenities are nice. The grounds are lovely, covered bridge, outdoor wooden swing and a glider for 2. Nice patio area with seating. Pool is covered and looked nice, hot tub too! We booked thru Expedia for $95/night. Room was quiet, co.fortable double beds. No refrigerator in our roo., but loved Keurig. Close to restaurants

I am an avid traveler and reviewer of hotels and this hotel was a disappointment. My stay was due to a wedding in town and hotel options are limited. Right away I noted the high price point for the area. With this not being a prime tourist area I felt they were driving the prices up based on limited availability. I was hoping that I would be surprised on arrival, which I was not. I would have valued this hotel at $120 tops. Here are my thoughts. Location - Good. Right off the interstate. Up on a hill. It is set away from town about a mile but we walked to dinner and it was an easy 15-20 minute stroll. The best view, however is from the parking lot. There is an adorable covered bridge on the back lawn however - go check that out. Room - Very outdated and musty. The beds are comfortable but I booked a 2 queen and the beds are full at best. There is great shower pressure however. I asked for a view of the mountains and got a view of the parking lot at trees (239). Fitness Center - Outdated and no free weights. Pool - Pretty typical, indoor but with large doors that open out. Game rooms - We loved the idea of this but the rooms are unfinished and with one sad ping pong table. There is a game room with board games, however that is cozy. Internet and Food - No clue. Since we were in the wedding party we were in the room to sleep only and were out very early. Again, this stay fell flat and I just cant believe they can get away with pricing it where they do. I paid more here for hotels in the summer in Los Angeles! If the choice is between this hotel and the Marriott - stay at the Marriott as that seemed to be more updated and modern per other guests.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your review. I am sorry to hear you felt that your stay was too expensive. Most of the other hotels are priced higher than ours, we are in peak season similar to beach resort towns. You are correct the view is amazing and it does overlook the parking lot to the entire green mountain range, it is an amazing site. Our rooms have all of the modern amenities including Keurig coffee makers, flat screen TV, refrigerator and brand new bathrooms installed in 2017. I am not sure how you thought you booked two queen beds since we do not have that configuration in the hotel except one suite. All of our standard rooms (which you booked) are double bedded rooms. We have never had double queen rooms although we will soon have more King rooms! Our fitness room has a large selection of weight machines, two brand new treadmills and two elliptical machines. We do not have free weights under the advisement of our insurance agency since we do not have enough square footage for this type of set up. Again, we are sorry we fell flat in your expectations we pride ourselves in offering a good value and great service and our breakfast is killer I am sorry you missed it!

Overpriced for the stay but it's in a tourist area and Vermont is expensive. Good breakfast . I like the kuerig coffee pot and pods. Good area in Stowe. Close to the freeway. Have stayed her for a week a couple of times would stay here again .

Room was clean and beds were comfortable. Nice breakfast with fresh fruit. The staff was very friendly and helpful! Also, there's a covered bridge back of the parking lot. Also, close to several area attractions.

Up on a hill which makes it very quite and out of the way. Would stay here again. Clean, comfortable beds. The entire motel was very clean and well kept. Staff was most polite and helpful. This motel is convenient to many attractions in the Vermont area. Including Ben & Jerry's and others.

Clean room. Easy check in and check out. Nice staff, everyone was friendly. Kid loved the heated pool. Pool area was clean. Bonus, hotel has a nice large family room near the pool if your traveling with a larger family and want some extra space.

The location is great, beautiful view and easy walk to restaurants. The pool and common room are great for families, and the breakfast was basic but well done. My only issue was that the bathroom didn't have a fan, which meant that by the time everyone was showered, the whole room was steamed up. Still, definitely would recommend.

Enjoyed our two night stay , lovely staff especially Andrew at reception and the Chef was great . The room was ideal ,clean smart and had everything we needed we needed for our stay . Good wifi and comfy beds . Breakfast was really good but why plastic cutlery? It's bad for the environment, we couldn't even use them without them snapping and ruined the breakfast experience... shame . Will stay again thanks .

This property was a top notch family friend/budget type hotel. The property was immaculate inside and out. The guest rooms were equally pristine. It was easy to find and the staff was friendly. It was an easy 30 minute drive from Burlington. I would stay here again.

The hotel and room were nice and clean. The breakfast was good and the area for breakfast has just been redone. However the breakfast area now takes over what was the bar/bistro area. I have stayed here several times over the past 4 years while my daughter has attended school in VT and have always been pleased. If you are looking for dinner or a drink at the bar, this is no longer possible and was the only disappointment of my stay..

This hotel is VERY clean. The employee who checked us in was extremely attentive and courteous. Excellent customer service! I wish I had taken his name down to send a note to Management. They also have free breakfast. There is quite a spread! The cooks would often come out of the kitchen to make sure that everything was stocked up and they would greet you with a smile and good morning. We felt very welcome here and recommend this hotel highly.

I would strongly recommend this Best Western. Everything about the hotel is excellent, clean, up-to-date. Staff are friendly and helpful. There is an excellent indoor pool room, with a pool large enough to swim laps, and a hot tub.

The hotel is situated between the town of Waterbury and the Ben & Jerry's Factory, just off highway 89. Stowe is merely a 15 minute drive down route 100. The hotel has ample parking. We were upgraded to a one bedroom suite with kingsize bed that features a fireplace, kitchenette and whirlpool bath.The warm buffet breakfast was good just as at any other BW Plus hotel.We enjoyed our stay as the staff was very helpful. Will definitely return here on our next visit to this scenic area.

Location and price are well worth the trip. Bring food as there is not a lot of options nor does this location have a lounge. Very close to Ben & Jerry's, Cabot Cheese and Apple Cider Mill. Several fun adventures in the area. Take Rt. 100 for a spectacular scenic view.

This is a great family place. Nice pool, hot tub, and game room. Staff are extra nice here. Got a suite, no door in between sitting area, but it worked. Pull out couch and got a roll away, free of charge. Bathroom huge. Shower awesome, jet tub. Kuerig coffee maker (extra coffee at front desk including dark roast!) Microwave and fridge. Stowe is 11 miles away. Back roads. They're doing night work on the main road, which is a hassle, but not horrible. We had a great time.

April 15, 2018 We were greeted right away! Very clean and nice room! Breakfast had all you would need! Plenty of amenities pool, game room, vending machines and washer & dryer! I believe the entire hotel is smoke free. I know the floor we stayed in was. We will definitely stay again! Highly recommend! Thank you

TV didn't work (had to change room after loading in), then TV worked in new room (after some arcane process of unplugging, waiting, plugging back in), expired snacks offered as reward option (got new ones, also expired - threw them out), no soap or cups replaced after 2 days in room.

My husband and I stated at this hotel for 4 nights and it was wonderful. We were greeted by Tabitha who was very welcoming. We had arrived earlier than anticipated and was hoping for an early check-in. We were told that we could check in early however it would cost us an additional $15. In as much as we had booked a suite and had already paid what I felt was a fair price, we decided to hang out in the lobby. After approximately 1/2 hour, Tabitha announced that we would be able to go into our sweet and there would be no charge. Breakfast was served daily, and under the watchful eye of Tim, all the food was delicious. He kept everything filled, made sure that tables were clean, and that everything we needed or wanted was available to us. The knowledge of the staff and the area restaurants was excellent. Tabitha had advised us to try a few of the restaurants, which we did do, and we were not disappointed. The rooms were clean although there was construction going on during our stay. The construction did not interfere with our vacation in any way. The game room was clean and neat, the pool was clean, and all of the staff was wonderful. Thank you to Tabitha and Tim for a very relaxing mini vacation.

We stayed here recently while visiting the Mad River valley and found that the Best Western Plus had everything we needed! Not being familiar with the area we chose this hotel because of the 3 Ps. Price, pool and the proximity to the Mad River valley. It was a few minutes to where we came to explore, but also found that Waterbury had some great spots to visit as well. A return trip is needed to take more of it in! The hotel has a great lodge feel and was easy to navigate. I suspect there are great views but we were in town during a snowy, rainy, foggy weekend so we did not have that experience. The hotel and pool area were very clean which was great. We didn't use the hot tub on this trip, but it had frequent visitors! Plenty of towels in the pool area and when they ran low, a quick phone call had towels back on the shelf in less than 5 minutes. The pool was a bit colder than I would have expected, but this may be because they have a wonderful glass enclosure that, when not snow covered, likely lets in a ton of light. They also have a game room with ping pong and air hockey as well as some arcade style video games. There is also a family type rooms with boards games and couches where one could hang out with family and friends. There was much to do outside as well, but due to the inclement weather, we did not get to partake. The bed was ok but not outstanding. The rooms also had goat's milk soaps and wall mounted shampoo and conditioner dispensers which were convenient. Green Mountain coffee was available in the room and plenty of coffee is available at breakfast and the coffee station in the common area. There was no microwave in the room, but we did have a mini fridge to keep items cold. Breakfast was good and there were local VT eggs, bacon, toast, as well as cereals, fruit and yogurt offerings. In addition, there was a waffle making station that was fun to use as well. You get a yummy Best Western branded waffle when it is done cooking! What made our visit so good was the staff. We had to move the original date of our visit due to an unanticipated emergency and the staff made it easy for us to do so. I want to point out that we had wonderful interactions with the staff as well. From a simple smile while passing in the hall on the way to the pool, to longer conversations at the front desk. Every single employee we encountered, from the person performing maintenance on the hot tub, to the nice fellow getting the extra bed out of the closet in the hall, each person made eye contact and smiled or spoke to us. I was extremely impressed as this is not the norm that we have experienced in our travels. Even my three year old daughter told me that "everybody is really friendly here!" That was what impressed me the most. The management is clearly making good choices with their hiring decisions. Kudos to the management and the top notch staff! Should you be in the area you should stay at the Best Western Plus. I believe you will find that you were glad that you did.

We stay at this hotel every winter when we ski at Stowe. It has a great cancellation policy. It is clean and comfortable and includes a great breakfast. Great location for dinner in Stowe or Waterbury.

After skiing all day, this hotel is a wonderful end-of-day destination. The hot tub is heaven! Beyond that, it was a delight to see all the ways this hotel supports VT and sustainability: compostable coffee cups (no styrofoam), Green Mt. coffee in rooms, powerful water-efficient toilets and goat's milk bar soap! Breakfast includes scrambled FRESH local eggs, VT maple syrup, and Chobani yogurt. We'll definitely return!

The hotel room and pool are clean. The staff is friendly. The location is perfect to ski Stowe. We enjoyed the hot tub after a long day of skiing. They clean the hot tub every week (they close it on Mondays). The covered bridge is really rustic and cute on the property. I would return.

I was looking to book a hotel for a snowmobile trip, I called and talked with Andrew and asked if they were close to the snowmobile trails, he said that there were trails around but nothing leading up to the hotel, I said well there is a trail to the gas station across the street, so we should be able to get there. He then volunteered that even if we were able to reach the hotel that they would not allow snowmobiles to be parked in their parking lot. I never heard of such a thing, Vermont people being anti-snowmobile! Obviously they cater only to the skiing crowd and don't like snowmobilers. I am going to send a note to the local club and to VAST to have them removed from their trail maps as a lodging location. I was very disappointed in their attitude!

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your review however I think there was a misunderstanding in communication. The trail that leads to the nearby gas station used to go right by the hotel, it is no longer functional since hurricane Irene. The VAST club chose not to clear the trail. Our guest clerk was trying to explain that to you. We are more then happy to have snowmobile riders here at the hotel, what he was trying to say to you is that we do not have direct access to a trail any more and that we have closed the access that bordered our private property since the access no longer exists. You can park your snowmobile here at the hotel when in residence either trailer-ed or not. We have always welcomed snowmobilers and will continue to do so. I apologize for any confusion this caused you.

Recently spent one night at the Best Western Waterbury while skiing two full days at Sugarbush. This was my second stay this property. The location is perfect for day trips to either Sugarbush and/or Stowe. The hot tub and indoor pool are nice resources to have, the room was comfortable and the service was excellent - the front desk clerk lent me an iPhone charger cord as I left mine at home and I returned it the following morning. Thanks! Breakfast was ok for what I paid for the room, but all in all, I was happy with my stay.

We had a very nice room with a fireplace, huge walk in shower.We stayed for 2 nights and received a full breakfast buffet each morning. The room was very clean and updated,the staff was very helpful and caring.

This was a very nice hotel and the stay was great. They have breakfast, a pool, jacuzzi etc. It's near a few places where you can eat. The hill you have to drive up is pretty steep; which is probably bad for ice and sleet in the Winter.

We spent two nights at this nice lodge-like property while in town for a wedding. Several families stayed with us, and everyone had a great time at the hotel. Much nicer than your usual Best Western (hence the "Plus" in the name, right?). Just off the highway, up a very steep hill. Rooms were clean and average size, suite with fireplace was a very nice size for a family. Staff were very accommodating, friendly and attentive, from the front desk to the two men working the breakfast buffet each morning. Breakfast had more offerings than other BWs we had just stayed at, and staff kept patiently restocking food for the many families lining up for food. Very small lobby for the size of the property, BUT by far the best part was the common area way at the very end of one of the hallways. We used that as a large but cozy place to hang out. Connecting to this large living room were the workout room, arcade, and large, beautiful glass-enclosed pool area with pretty wooded views. That area also has large men's and women's locker rooms with private showers, lockers and changing area, toilets and sinks. Our family spent a few hours in this common area before the wedding and it was large and comfortable with enough seating and tables for our large group to spread out and eat lunch. At night, dozens of guests were in there watching a football game, and it was still comfortable for all. The cot we got for an extra fee was pretty much a regular twin bed and very comfortable.

This Best Western is your typical Vermont hotel with the typical amenities( free hot breakfast, WIFI, Cable, Hot Tub). No real complaints about the hotel, with the exception of that HILL. It is about a 30 minute drive to Stowe and/or Sugarbush resorts.

It was ideally placed between Sugarbush and Stowe. The rooms were clean with good beds. Free wifi that worked great. Complimentary breakfast was good with the friendliest chef, Tim. Front desk people for the most part were nice. The common room had a big TV, fireplace, and tables to play games. Whirlpool was not crowded but it turns off every 8 minutes and ofen won't restart. Nice heated pool. Decent gym. Our room unfortunately didn't have a safe box. The shower soap dispenser was broken. The library room TV didn't function and no one could help us. A couple couldn't drive up the snowy steep driveway and no one could help them. My brother couldn't get up the hill - and people (employees?) just watched as the family pushed the car up. What a STEEP hill. Thank goodness at least I had all wheel drive so I became the chauffeur for all of us.

Super clean and welcoming hotel with down to earth staff with great senses of humour. Delicious breakfast buffet with passionate chef that has kept us talking about it even after our stay. Fantastic pool and lounge area with library and board games, as well as arcade and ping pong table. Beautiful mountain view, excellent central, but quiet location. Just fab!

We came back for a ski trip. If you want to ski at Stowe and/or Sugarbush, this place is about 30-35 minutes from each resort. They renovated the hotel with all new beds and new bathrooms. We stayed in one of three family suites that has 2 queen beds and a fireplace. The room was fantastic. It was roomy and very clean. Their common area is comfortable with a large television, fireplace and multiple tables to eat dinner if you do take-out like we did one night. The indoor pool is heated and the hot tub was nice after a day on the slope. The staff was extremely courteous and helpful. Their breakfast is the typical BW - eggs, pig product, waffles, cereals, yogurt.... One very important note: this hotel is on a very steep hill. If you are coming during winter, you will need at least front-wheel drive. If you have rear-wheel drive and the road and driveway are not plowed, you will not get into the parking lot. Overall, this is a great place for the money.

Very nice hotel. Clean, welcoming, well decorated, with nice swimming pool, gym, relax fireplace reading area. Great location between Stowe (Smugglers) and Killington ski resorts. In my experience, prices tend to vary enormously, so please check ahead of time.

My husband and I enjoyed another wonderful night at Best Western Plus Hotel in Waterbury/Stowe in Vermont. Neat, clean, and comfortable rooms along with beautiful Christmass decorations gave our one night stay a perfect touch. Thank you Best Wester Plus Staff! :-)

Nice hotel tough to get up hills during winter storm but no fault of the hotels. They workout facility is one of the better ones I've been too size wise but the machines (stationary bike) could use some work. Breakfast was adequate friendly staff.

Awesome place to stay in Stowe, We were there in the fall. Great price, clean and spacious room with a surprise jacuzzi tub in the huge bathroom. Breakfast included and was more than a sparse continental. Great place to land.

Super clean and everything worked properly couldn't ask for more. Check in was a breeze however check out took a little longer than I would've liked as the staffer behind the counter was a little unsure of the checkout procedure. Otherwise no issues 10 out of 10

Hands down, this is the most pleasant, kind, caring and hospitable hotel staff I have encountered anywhere. This is a beautiful, quaint hotel with many amenities and close to many local restaurants and sites. We visit the area each year and we will always choose this hotel for all our stays.

This hotel was excellent! Modern, clean, spacious and new. The room and bathroom were above my expectations for a small town, chain hotel. The front desk was nice and the amenities in room were great. they recommended a great local restaurant just down the road. Wish all of my hotels in October had been this nice.

We loved a lot about this place. It is located in a scenic area and there is a covered bridge on site. It is just a few minutes' drive from the Ben and Jerry's HQ. We stayed in a suite, which had an odd layout (lots of corners to turn), but the bathroom was really large, with a jetted tub and a shower. There were plenty of towels provided, which was much appreciated and so rare in hotels today. Our room had a fireplace as well. Breakfast began early, which was a great time to go as it filled up pretty quickly. There was a good selection of items, including real maple syrup. Just as a tip--when we were looking online at booking, the room descriptions were a bit confusing. It was much easier to call the hotel and speak to someone. They were able to clear up the confusion right away.

Walked the entire property--not there. I assume they are supposed to be in the bistro, but it appears there is some remodeling happening which should have been disclosed prior to booking. That said, room was nice, bed comfy, all amenities available. Breakfast good, nothing special, but better than continental for sure. Staff at breakfast exceptional. Check in staff very unfriendly with perhaps 7 words spoken. Hotel kept neat and clean. A bit far from Stowe and Burlington but nice area. Good price for sure.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your review. The restaurant has been closed for several weeks for dinner service. I am sorry that was not made clear to you prior. We removed all advertising and promotions of dinner on the web sites many weeks ago. I am glad you enjoyed breakfast and felt the value of our services was great!

Hot tub and fireplace suite was perfect romantic getaway!! Wet bar set up with fridge was just right, dinning room set up was great. living room r with fireplace was awesome. Bedroom was perfect and bathroom set up with hot tub was perfect!!

awesome price and service--group rate for wedding great and breakfast was super and included. arranged for early check in for all our guests so they could get to the wedding on time. would highly reccommend--though beds comfortable they are full

Warm fire, cookies and coffee when you arrive. Friendly prompt service. Clean rooms. Great breakfast including bacon and eggs. Large pool area. Arcade and cozy sitting area with a fireplace. Also gym and locker room with showers! This place was great and location was right off the highway. Head to The Reservior in Waterbury for dinner- one of the best meals I've EVER had.

Chosen because we were familiar with the brand and because it was the only one we recognized on the GPS listing, we gave it a try. Pleasantly surprised. Everyone was soooo friwndly and helpful. Warm cookies awaited us at check-in, a friendly manager helped us find the perfect restaurant and breakfast was more than the usual donuts and coffee. Wonderful experience! Would recommend and/or return for another stay.

I highly recommend this hotel. My family and I were welcomed to the hotel with hot cider and cookies. The staff was very friendly and the room was extremely clean. This hotel also has a very nice pool, hot tub, and game room.

Attractive hotel. Pleasant reception area, cookies upon arrival. Room was clean. Great location with Stowe nearby, Montpelier and Burlington within an hour drive. Downtown Waterbury plenty of local restaurants which were very good. Only complaint was walls were thin and our neighbors were extremely loud until midnight.

Very good place to stay in Waterbury. Very helpful staff. Big, clean rooms. good location close to Ben and Jerrys. Restaurant with good food and great breakfast. Fair price for what they offer. Would recommend if you are in the area. Enjoy!

My husband and I visited here during a long leaf looking trip throughout New England. This hotel is nice and clean. The rooms are pretty outdated but everything was up to standard. Clean showers and nice bed. Our room had a mini fridge, microwave and k-cup machine. It was quite nice. We also utilized the laundry facilities. There was one was and one dryer and they did the job just fine. I probably wouldn't be in the area again but if so I would stay. Nice and clean. No frills. Outdated.

I have stayed in several hotels in Vermont and this is listed one of three hotels I have given 5 out of 5 to stay. When you are in Waterbury you should stay as this place is affordable, clean and staff very friendly.

This Best Western hotel was really really nice. Everything about the room felt luxurious: the furniture was high-end, the bed was comfortable, and the bathroom was really pretty. The pool and hot tub were great. There is a sitting area near the fitness centre that is filled with books and board games, and this was nice too. Overall, a great place to stay in Waterbury.

A great experience! People,weather, staff all great!!! Grandson loved playing in the arcade. Grand daughter loved the pool. Good time all around! We totally enjoyed the Waterbury area. Our golf game was good too!!

Very nice, clean room. Location was great, right off of the highway, close to Montpelier and other lovely towns. Beautiful Mountain View atop a hill for turning of the leaves. Staff were professional and helpful.

Great place for a family. Nice pool, hot tub, and fitness center. Fun game room and beautiful hill top view of the surrounding mountains. Ben and Jerry's Ice Cream Factory is less than five minutes away!

The room was clean with a brand new washroom. The hot continental breakfast is really good. A bit expensive but it is worth it! We also enjoyed the pool and the hot tub. Close to downtown Waterbury and Stowe.

when I checked in, the staff was unfriendly and not doing his job. He didn't tell me what time is the breakfast and where is breakfast being served. In the room, the heat is not really working, we turned it up to 78 degree, still feeling cold during the night. We were wearing jackets while sleeping. Requested a blanket, waited for half an hour, no one came, called again, waited another 15mins, finally someone came. The bathtub was very slippery, no mat or anything. No switch to turn on/off the fan for ventilation in the bathroom. Finally, when we were checking out, the hot water container was empty, asked the front desk agent to refill it, she ignored it completely. VERY VERY disappointed experience, would NOT recommend to any friends.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your review, I am sorry you felt our staff was not attentive we usually are very responsive and go out of our way to ensure that all questions are answered. It is unfortunate to hear about your experience with the heat we did check the unit the next morning and it was turned to cool, not heat, I am sure this was part of the issue. The bathroom ventilation is a passive system, there are no switches it is on all of the time to balance the humidity in the room. The tubs are brand new and have an antislip surface on them. Overall we do apologize for your experience and the unfortunate events you encountered as mentioned in your previous survey we have processed a discount for your inconviencences.

Room was comfortable, clean and very enjoyable. Fireplace and the additional sink area were nice features. We had selected the deluxe queen room and I highly recommend this room. It was a very nice room.

I went to Vermont with family to visit Ben & Jerry's and surroundings. I didn't have a predefined hotel, so I walked-in at BW not having high hopes... I was so wrong!!! The hotel has a very nice staff and the quality of service (food, amenities, etc) was extraordinary!!! I highly recommend it!

Nice hotel. Sorry to hear the restaurant in the hotel would close today because the food was good. Breakfast lady was very nice. Didn't appreciate a "boss" giving her a dirty look because she was talking with us. We were asking for places to visit and she was very helpful. High priced for the quality of the room though.

Just stayed one night while checking out local colleges but the overall experience was great. Clean room and bathroom, nice breakfast, pleasant experience overall. Would definitely recommend it to others.

A great hotel with a covered bridge to get you ready for all the colors and bridges in Vermont. Located in the heart of Vermont country on route 100. Friendly staff and a good breakfast to get you going. Breakfast bar was a bit crowded and the setup could have allowed for more space but the food was good.

Restaurant could not provide two glasses of same wine...asked for Splenda, they said they had run out, even though we later learned there were packets at coffeebar in the lobby. Toilet in room did not work properly.

The hotel was nice. The location was nice. The staff was nice. The room cleaning was below par. They left dirty towels behind the door, didn't replace the floor mat, and didn't leave soap when we ran out. The bath tub faucet was not in proper working condition and had it been in my home, I would most certainly had a plumber to fix it. Other than that, the stay was just fine. I would stay there again.

Having been in the travel business for many years I tend to evaluate a property from several angles.. The first as a consumer: could not have been better: housekeeping, breakfast & front desk services. As a travel professional: No complaints from the clients at this property and as a human being so nice to see people do their jobs with professionalism, kindness and joy!!!!!

We enjoyed our stay. Good breakfast. Room clean and the hotel itself is new and modern. Staff friendly. Located on a hill with a beautiful view. Convenient to the hi way and for our day trip to Stowe. Lot of restaurants and a grocery store nearby.

Wonderful hotel. After a day of enjoying scenery, we continued our pleasure at BW. The room was spacious and comfortable. The hotel restaurant was a perfect place for dinner with wine Breakfast was delicious and served with a smile

My sister and I decided to take my parents on a trip to go leaf peeping. We had no hotel reservations and just found places as we went. We stumbled upon this Best Western in Waterbury and were so pleasantly surprised. The Best Westerns in Dallas, where we're from, are anything but spectacular, so we weren't expecting much. The outside is beautiful with lush greenery and flowers that look like they're on steroids! There is a playground and swings and a precious indoor pool. I've been so enamored with all the little bridges in this area and, lo and behold, there's one right next to the hotel. The beds were super comfy and the rooms were really clean. The breakfast consisted of scrambled eggs, bacon, waffles, cereal, toast, great coffee and good juices. I am kind of a hotel snob and was hesitant, but, like I said, it exceeded my expectations!

Hotel was average, though a little outdated I thought. Hours for on site restaurant were not very good. Nice area to walk in back of the hotel with a little covered bridge and waterfall which we enjoyed.

We thoroughly enjoyed our stay. We chose this hotel as it is where we spent our wedding night. It was an easy choice for our trip back to Vermont. The hotel and the room were very clean. The check-in process was speedy and the staff was very friendly. The hotel is located on a hill which allows spectacular views of the surrounding mountains. We were pleased with the complimentary hot and cold breakfast as it offered many items from which to choose. We would definitely stay there again.

We wanted to go sightseeing in both Stowe and Burlington Vermont - this was a good central location to visit both sites, and was conveniently located just off the highway. The beds were extremely comfortable and the rooms were very clean. The included breakfast offered a great selection.

First time in Vermont and love it. Excellent and comfortable hotel. Very clean and family friendly. Great breakfast included. Hotel is well located near interesting attractions. Staff very friendly as well.

First time in Vermont and loved it. This hotel is located near lots of hiking areas and attractions. I would recommend this hotel. Clean and comfortable. Breakfast is the traditional breakfast room with lots of options including eggs, bacon and waffle maker.

I don't usually give a 5 star rating to anything on Trip Advisor, but this place deserves it. We were especially impressed by the staff, in the Bistro restaurant. After a day on the road, it is sometimes nice just to stay in the hotel and have a relaxing meal. Stephanie was our waitress. She was very attentive and pleasant. The bartender also was very personable. We enjoyed our French onion soup, Pumpkin Bisque, cheese plate and two glasses of wine. The room was quiet so we slept well. The breakfast room is the Bistro restaurant. It was nicely laid out with the usual complimentary breakfast items.

We stayed 5 nights and loved every minute. This hotel is so much more than you think it will be from the lovely surroundings with a real covered bridge, the lovely landscaping and seating areas, the mountain views, the always very friendly and helpful service of everyone to the very comfortable and clean rooms that are spacious and consistently well maintained. We have stayed here 2 years in a row and love it more each time. We are used to staying in some very high end hotels like The Broadmoor, etc., so when I say this hotel is extremely nice these are not words given lightly. There is a wonderful public area down near the highly desirable pool area between the fitness center and the pool that has grand furniture, big screen TVs, and a stone fireplace that is a great Place to escape and read or just enjoy some quiet time. This resort like Best Western Plus is most definitely a cut above what you would expect. The really pleasant surprise is the very reasonable rates for such a well run hotel. We stayed 5 nights for only $105 per night with the Veterans Military discount, which is a steal ! The Bistro restaurant and bar located in the lobby is a lively and delicious place, much nicer than most hotel dining and drinking spots. They even serve top rated craft beers on Tap like Lawson's Sip of Sunshine ! For location, quality, service, ambience and value you can't beat this hotel. Thank You to all who work here and made our vacation so great !! We will be back soon!

I'm a self-employed photojournalist. I've basically traveled for a living in the past 20 years. I only chose this location because a previous exit did not have any accommodations, even though the exit sign featured the "Hotel" icon. I was met by ridiculous rates, which rendered my trip unprofitable.

While on a New England and Canada Road trip we needed to stop for the night. We stopped here and found it was so accomodating and close to places we wanted to see we decided to stay a second night. Fabulous experience.

This was one of the best motels for the money we've ever stayed in. Exceptionally clean. Warm, caring staff. Pool and hot tub area nice. Have a great library room with tables that made it easy to play games. Childrens play area very nice. Small stream at the back of the property has a lot covered Bridge and a swing. Very romantic.

Service helpful and courteous. Our room was clean and very comfortable. Location was central to area visited. Dining area neat and provided good value. We would return and will probably do so next year. We have to mention Michael's On The Hill, a few miles from Best Western. Give it a try, an above average dinner experience, very nice. Overall, happy with our choice of Best Western. John & Brenda Barber

Really nice hotel. A great value as well. The quality of the furnishings was better than expected, the room was very well done, the hallway art was beautiful. Very nice check in, and great desk staff. Nice workout room and pool (away from the rooms - well thought out), also a nice sitting area down near those for group gatherings. Breakfast was well done. Everything about this place was quality, thoroughly enjoyed our stay here - would recommend it to anyone.

Probably the nicest hotel we have stayed in all year...and we have been travelling a LOT, from Oaxaca, Mexico to Cape Breton Island, Nova Scotia! Helpful staff, good food, both for dinner and breakfast, BEAUTIFULLY appointed rooms. Loved the pictures lining our hallway!

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you so much for your review. We work very hard to make your experience a wonderful time. We look forward to welcoming you back again.

We travel to Vermont at least once a month and always stay at Best Western in Waterbury, VT. It is such a beautiful hotel and a great value. The restaurant has awesome dinners and a beautiful bar area. The hotel has been newly renovated and it is top of the line! The pool and hot tub are pristine. There is a covered bridge and beautiful landscaping all around the hotel to enjoy. The hotel is located out of the way on top of a hill. It is very quiet and peaceful there. We love it and will always stay at this hotel! 5 stars for sure!!

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your review! I am so glad you had an opportunity to visit all that we have to offer. We look forward to your return!

I have been traveling for years, both business and leisure, and the check in and treatment we received from Mathew Full was the best ever. Mind you, I have stayed in 5 Star Hotels and they couldn't compare to this. Best Western has a great company representative in Mathew. The hotel is beautiful too.

This is a find in the Burlington area. Clean, nice rooms, great pool and not outrageously expensive. Staff was extremely helpful. A little out of the way if you're going to UVM as we were - 20 minutes down 89 but worth it.

This hotel was very clean,updated,friendly and scenic. The landscaping in the back was nice,including the covered bridge. The pool and hot tub were really awesome! The free breakfast was also very nice.

This was a very nice stay. The hotel is very comfortable and makes you feel very relaxed. I spend a lot of time at hotels during the year and this was definitely the best so far. The staff is very helpful.

This is a nice property and very well maintained, with a lot of nice amenities. My only complaint is the mattresses, which are worn out and should be replaced. They are soft and mushy, and you roll into the middle of the bed unless you sleep diagonally across the bed.

Very pleasant and comfortable hotel with its own Covered Bridge, how cool is that! Pool looked lovely and there are some views to be had. We didn't eat but the breakfast was very good. Would stay again without doubt. Staff were most pleasant too.

This hotel is very nice they have a great view of the mountains and rooms were great. And pool was great and the game room,fitness room was awesome. Service is great. Everyone is friendly I've never been to hotel like this before but you should go it's right near ben and jerrys factory tour and Stowe attractions..

This was a good location, as I had a performance in town. Price-wise, it was a bit expensive, but comfortable; excellent staff. My wife ate at the restaurant, and it took 45 minutes for them to cook a hamburger--she was on a tight schedule; her server was kind and polite, but didn't seem to make things go a little faster. Would be willing to try a different hotel.

This hotel has all that you could desire in a home away from home nights rest. The room was great with a large screen tv and the bath as well as the bed was wonderful. Would definitely stay here again.

The Best Western Plus in Waterbury, Vt. is a great value for the money. The staff is friendly and helpful, the room was clean and more than adequate (although the air conditioner was rather loud) and the free breakfast was very good.

We were very pleased with our stay. It is a very nice hotel in very good condition and well maintained. The hotel and the rooms were very clean. The room was nicely decorated and well equipped. The bathroom was very nice was recently renovated. There is an indoor pool with access to an outside terrace. The grounds were also very nice. A full breakfast is included and everything was good. We would definitely stay at this hotel again.

The hotel was excellent. It's located very strategically between Stowe and Montpelier. A short drive to all the spots (Jay Peak Resort and Smugglers' Notch). The services were excellent, and the breakfast was so delicious.

We were extremely pleased to stay at this hotel with very short notice. Lovely place with a nice breakfast. I'm sure it is a fun place to stay in the winter. There is a family room with a fireplace AND there is a large indoor pool.

We stayed here for 2 nights and were very pleased with our choice. On arrival, the hotel was very easy to find and check in was very easy. On the counter was a tray of freshly baked cookies which was welcome which were available early evening as were the flasks of Green Mountain coffee available all day. The room was nicely decorated and well equipped as you would expect with a fridge and coffee maker and large TV with a decent selection of channels. The bathroom very nicely decorated and the whole room looked recently refurbished, in fact that he whole hotel was in very good condition and in a very good state of repair. There was a large indoor pool reached through a cosy lounge. There is a free breakfast in the morning, with hot items like scrambled eggs, bacon on be day and sausage patties in the second day. There were 2 waffle irons and a selection of drinks. All in all a great hotel and would not hesitate to stay here again.

We unexpectedly ended up at the Best Western and were greeted with warm friendly service and decided to spend a second night! The facilities were very clean, the bed comfortable and amenities available were excellent.

The pool was a favorite.It was indoors but with beautiful sun streaming in. The breakfast was exceptional. Real local butter and maple syrup! Nice staff! Going to be daydreaming about returning. Loved everything!

The hotel sits high above the road and is surrounded by trees with no adjacent businesses or homes so it is very quiet. At the back of the property there is a small stream with a covered bridge where you can sit and have your morning coffee. Hotel staff are very friendly and helpful. The rooms are good size with comfortable beds. Includes full hot breakfast. There is large indoor pool with whirlpool and game room. Waterbury is much less crowded than Stowe but only 10-15 minute drive.

The breakfast has wonderful pure maple syrup and used compostable utensils & plates which was great to see. They also got rid of the one-use bottles in the bathroom by using wall pumps, which I found to be fantastic. We stayed there on vacation and I was very pleased with the overall experience.

July 9 - 12 2017 Every chance we get while visiting Vermont and New Hampshire we book at this centrally located hotel. We have been a number of times over the years and the quality of the experience has never wavered. The location is ideal when visiting Stowe, Burlington and Waterbury areas (Ben and Jerry's nearby). We use it as a base for outdoor activities (hiking, biking and kayaking) plenty of which are a short drive. We enjoy a swim at the glass enclosed pool or soak in the hot tub at the end of the day, or on rain days, or just when you wish to do nothing and catch some rays on the patio. This trip we noticed that the included breakfast always provided eggs, bacon or sausage each morning with other healthy choices washed down by green mountain coffee. On our check out day we planned a hike and the hotel allowed us to use the showers in the pool gym area in the afternoon which we really appreciated. Great place for kids as well as they can use the recreation area which includes ping pong and games or the pool of course. While many things have changed over the years in Stowe - Waterbury, we are glad this beautiful property is still going strong and getting better with age. Something we all aspire to.

Was very happy with our stay and would definitely stay again. Rooms were nicely appointed, clean and comfortable. Location was convenient for what we were doing in the area. Breakfast was fresh and offered variety. Beautiful setting and they even have a covered bridge on the property.

This is a modern, clean, well maintained hotel with a friendly and considerate staff, plus it is an excellent value for this area. We have stayed here several times and have never had a bad experience or problem!

For the area this is a relatively economical hotel. It is what you would expect. It was clean. Our room was quiet. The breakfast was OK but not great which is typical for this type of hotel, We had limited contact with the staff. They were friendly and professional. For us the largest downside was that the bed was very uncomfortable and consequently we did not sleep well. Judging from the mattresses we stacked, they were in the process of changing mattresses so that may change. Would we stay there again? I do not know. We would not hesitate staying there again but we would not go out of our way either.

Very nice and spacious room, great breakfast buffet, round the clock coffee/tea bar. Big indoor pool, gaming area/library, quick internet connection, covered bridge on premises. We enjoyed our stay and highly recommend this Hotel to our friends and family.

This hotel was great. It was clean, the people who worked there were very friendly, and the amenities were great. My kids had a great time swimming in the pool, and we were pleased to see a swing set and playground equipment (although we did not have time to use them). The "continental" breakfast was delicious, with lots of choices. Would highly recommend.

Comfortable and spacious rooms. Hotel was overly busy and no noise in the morning from vacuum cleaners and etc. Hotel has a large pool and playroom area. The breakfast was fantastic. I would recommend this place !

Great hotel with free continental breakfast including hot items and a waffle station. Room was a little dirty but staff made up for that with their willingness to help. Great location right next to highway. Kids loved the pool.

We stayed 2 nights, it was very nice, beautiful location, the free breakfast was very tasty. The internet didnt work the best, but that could be the many many people there, not sure. The grounds outside are beautiful!

Excellent property near Stowe,VT. We loved the entire hotel !! The room was very clean, the fitness room was larger than most hotels, the continental breakfast had plenty of variety and the quality was very good, the check-in and out process was very pleasant and smooth. Customer service was excellent. We would definitely stay here every time we are in this area. Very nice property located on a hill just off I-89.

Having done a lot of travel and stayed in many a Best Western or similar hotel chain, this was hands down my best stay ever. Might be due to the recent renovations the building went through but the room was the nicest I've stayed in for the money. The staff were incredibly friendly and helpful and the area around the hotel is fairly nice, too. All of the expected hotel amenities. Everything was perfect. I will definitely be planning another trip in the future because of how this one was impacted by this hotel.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you so much for your very kind words! We look forward to your return soon!

front desk Hyden on top of his game, restaurant very good and service was great, hotel was very good also and well cared for in the hill country close to Ben & Jerry's ice cream tour, and town great stop

Booked 2 rooms, both clean and in excellent condition. Andrew checked us in and gave us information on the area and eating places. Breakfast was hugh and very tasty. Had benches and seating areas all around the grounds, decorated very nicely. Loved the covered bridge.

love staying a best westerns there always nice very clean food is great..i cant say enough good things about them ..never had a problem..we also have a riders rewards card for the motorcycle with best western they take great care of there customers...

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you so much for your response. Best Western and Harley Davidson are such a great match! We appreciate all our bike riders!

Over the past 15 years we've stayed at many, many motels on our many trips back and forth to Florida and our trips in New England to operas and art shows. This Best Western was by far the best, far and above any other place we've stayed. The bathroom was a suite unto itself and was magnificent. We had a suite of three rooms when we only expected a room with a bed and a small bathroom and had paid only a reasonable one night rate. It was a perfect stay. Plus, the location is spectacular - beautiful VT mountain view.

I stayed for 3 nights (July 5 - July 8/2017) at this Best Western. I will stay here again for my next visit. The room was very clean! They have a very clean & quiet library/reading area with comfortable seats. There are seats on the outside that, overlooking the beautiful green Vermont mountains. I forgot to take off the "do not disturb" sign off of the door during the 1st morning, the staff honored it & did not enter the room, they left a note telling me that they did not clean today because they honored the sign & they can schedule a specific time for the next day if need be, to work with my schedule! The front desk staff (Matt) was very friendly & recommended some local places to visit. Another front desk staff (Saphe) was very friendly as well. I told (Saphe) in the evening that the towel rack in the bathroom fell, she & maintenance had it fixed the very next morning.

This Best Western is conveniently located right off Interstate 89. Each room has an LED TV and a refrigerator. The second floor rooms in the front are quieter. In any case, ask for a room away from the pool area which can get very noisy on the weekends especially since this motel is very family oriented, so there are lots of fun-loving children. By the way, the indoor pool is large and very pleasant. A full breakfast is included in the rate. Waterbury is about a five minute drive. The Ben & Jerry's factory is also about a five minute drive in the opposite direction.

We were there for the 4th of July weekend and had booked the hotel for four nights. The location was beautiful and the hotel is really well placed. We loved the covered bridge and the complementary breakfast was very good. Overall the hotel was clean but we had an incident where we found a bent sewing needle on the floor in our room. We reported this to the hotel but they didn't really do anything. At the very least the manager should have come to talk to us. We talked to the two receptionists and they just said they would report it but that was the extent of their interest in that matter. That is very unsafe with lots of families with kids at the hotel. The other issue we had was with the card to get into the building. The card readers on the side doors weren't working so we had to walk around to the front every single time to get to our room at the back. Plus the cards kept getting deactivated and we had to go to get it reactivated. On a busy weekend like the 4th of July weekend, they really should have taken care of issues like that.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your review, I am so sorry we were not able to connect prior to your departure. Your experience with the sewing needle on the floor was unacceptable and I am sorry you felt we didn't respond appropriately. I will contact you directly, we want you experience to be a wonderful memory!

Awesome place to stay. We were there for an overnight on our way to our final destination in Montreal. Bar was relaxed and staff was very knowledgeable about the menu. Pool and hot tub were clean and offered outdoor access to a play area for the kids and seating area. Game room had arcade games (need quarters to play), ping-pong table and an air hockey table (need quarters to play also). There is also a board game/reading area adjacent to the pool, arcade room and work out room. We were very impressed by the all the amenities offered at this location and would recommend the BW Plus Waterbury to anyone looking for a reasonable priced get-away in this area.

Great hotel and the property was beautiful...covered bridge, river, play ground. We stayed in a suite and it was perfect. Plenty of room for our family and tons of amenities. Everything was clean and well taken care of. Staff was friendly and helpful. We will definitely be returning next time we are in Vermont!

Great hotel, wonderful employees and fantastic food. I would recommend this hotel to anyone staying in the Waterbury VT area. They offer a great onsite Bistro, pool, jacuzzi and fitness room. I stay monthly and it's always a wonderful experience

This hotel is in a convenient location to downtown Waterbury and the highway. It's very clean, and looks like it's been recently updated. Exceptional service from all staff! Typical hotel breakfast included with room.

Stayed for a few days. Had a suite and a std double room. Every thing was clean and great. Nice and quite. Breakfast was very god, better than most places. Bed was comfortable. Would highly recommend.

We made a last minute stop to tour Ben and Jerrys ice cream place and it was great! We were tired and decided to spend the night! Our stay at the Best western was a good experience ! Very friendly staff and a clean hotel!!

Hotel is somewhat dated, but staff are very conscientious and breakfast is very good. great location off the highway. Close to Ben& Jerry's Ice cream, Stowe and downtown Waterbury. Have some Green Mountain Coffee while you are there...they are the best. I was there years ago when it use to be a Holiday Inn and is very similar still after all the years and change in branding.

We stayed in Waterbury for a few days (vacation) and were very pleased with the Best Western Plus. The full complimentary breakfast was convenient and good (we quickly caught on that it was okay to take it back to our room!) The staff was helpful and nice and the room was clean and provided the space and amenities that we wanted. I woukd definitely stay there again!

Hotel is well maintained, staff were all courteous and helpful. The breakfast had a nice variety of options, cereal, eggs, bagels, bread, danish, waffles. The bathrooms seemed recently renovated. Though the rooms are a little small for a family of 4.

Our stay at the Best Western in Waterbury Vermont was exceptional! Great service, comfortable room, external grounds were beautiful, and the price was reasonable. I will definitely return to this hotel.

I stay in a lot of Best Westerns. Some are really bad. This is one of the best. Quiet, comfortable, clean. Good wifi and air conditioning. Convenient location. Will stay again. Nice pool and grounds. Friendly staff.

Great stay at this hotel where I was given an upgrade for being a best western rewards patron. The hotel is just a few mikes south of Stowe almost directly next to Ben and Jerry's Ice Creambfactory---this was at least my third stay at this particular Best Western and the service and accommodations are terrific and excellent value for the cost. It's location just off route 89 is a terrific for both touring or business.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for continuing to return to our hotel! We are so happy to welcome you each time. I am thrilled you loved our eggs, they are freshly made each day and we use real eggs!

The AC unit made our room stink of mold and mildew, so we slept with the window open and that was fine until the kids were playing street hockey outside in the parking lot at 6:30 in the morning. When I brought this to the desk clerk's attention he already knew about it yet nothing was done to remedy the problem...

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
As mentioned prior to your traveling partner we are so sorry to hear of your issues with the A/C. I am sorry it was unit was not operating properly. We did run the AC's however with the quick change in the weather and high humidity it is unfortunate that some of them gave an odor when first running them. We appreciate letting us know and we hope that you will return again soon!

Beware of VERY steep driveway!!! Nice, private location away from the road. Nice pool and hot tub. Absolutely BEAUTIFUL parlor/board game/television/living room. A great place to spend a rainy day. Highly recommend.

This a beautiful, updated, clean hotel! The grounds are beautiful, with a small duck pond and covered bridge. Nice pool with hot tub. Room spotless! Even TV remote is clean and placed in special bag!! The views of the Vermont mountains are breathtaking! Loved our stay here!

The staff is very friendly and accommodating. The location is great, just a few minutes from downtown Waterbury and many other attractions. The continental breakfast was great. The rooms are very clean and the beds are comfortable. We came from New Jersey and we'll be back for sure

We were traveling through the area and decided to give this a try. The staff is very courteous the accommodations were great. We wanted a mountain view room and the staff accommodated us. They have a good restaurant on premises that provides dinner and a free continental breakfast is included. You can make your own waffles for breakfast and they serve real Vermont maple syrup.

This is a very nice hotel at a good price. I was not happy with the Restaurant Manager who was training a new server and was very obnoxious. This made for a very unpleasant dinner and I could have gone somewhere else instead.

You are paying high end prices, but the room or breakfast didn't reflect that. The room was clean, but small. Also, the bathroom did not have a fan. The beds were average comfort and the bed sheets about average quality. At least you had a refrigerator. Location is good for sightseeing. Friendly staff.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your review I am sorry that we did not exceed your expectations. All of the bathrooms have an automatic fan system in them, there is no switch so it can be confusing. Our pricing is usually lower then any other hotel in the area I apologize if you felt the value we offered was not what you anticipated. We hope that you enjoyed your visit and the area!

This is a lovely hotel and only wish we were going to be in the area longer. It would make a great base for exploring the area. The staff is really friendly and helpful. The beds are comfy and the rooms inviting.

I find it unfortunate that this hotel is located in such a low population area, because it really is a nice place to stay. I have stayed at other Best Western locations, but this one was by far the most comfortable... the only downside was that we felt we were kind of in the middle of nowhere but the whirlpool was much needed after our hike up Mount Stowe. I will say the breakfast was a little inconsistent.. our first morning the sausage was a bit tasteless and the eggs a bit runny... the waffles were delicious. The 2nd morning was better with the bacon and the eggs were much better. Overall a great selection that meets expectations with hotels at this level. The rate, while not the best I have received, was reasonable...it seems the hotels down south provide the best rates and savings.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your comments, we appreciate your staying with us and glad you enjoyed yourselves.

Picked my son up from University of Vermont, but hazardous weather conditions required a shelter for the night. Happened upon this place by mere chance via Google maps and it was the best hotel experience my family and I have had in the continental US. Beautiful landscaping, pool and hot tube in greenhouse atrium, arcade activities for all ages. Most of all is the well trained and extremely accommodating staff. Most notably, Melissa Moore and Matt Full, whom welcomed our tired family and bumped us up into a suite at no additional cost, so as to accommodate all us five. My wife has worked for the Grand Hyatt for over 17 years and we have traveled internationally multiple times, so are no strangers to the hospitality business. BW chips have gone up in my books. I no longer have a need to visit Burlington, VT, as my son graduated from UVM, but I will make an exception to spend a weekend at the Waterbury, Stowe location sometime in the future. My wife, two sons, son's girlfriend and I enjoyed our stay immensely.

Great Value, great service people super---a very interesting area with a lots ofoutdoor activities available to couples and families A trip down hiway 100 requires your whole attention(narrow and winding, but is chock full ofinteresting people and places to visit----go North and see everything from Ben and Jerry`s to Stowe ski area to neat little shopping areas

We came for a drink and met the new bartender "Chad" who was very nice. What a delightful young man who looked after us so well. We were so impressed with his cheery and polite demeanor. He was attentive and informative and was just a wonderful gentleman. Thank you!

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you! Yeah Chad, recently relocated from MD and we are very happy to have him with us, glad you came in and said "Hi".

We really enjoyed our stay at your hotel, my whole family of 5 had an excellent time. The staff was amazing and the accommodations overall were perfect for what we needed. Thank you all for creating a memorable experience. Should we revisit VT we'll be coming back to this BW for sure.

Hotel was clean. Staff friendly and professional. Good size room (and bathroom). Staff gave good recommendations on where to eat in the area. Cost was slightly higher than expected but considering how nice the room and staff were - no complaints.

This is our second stay at the Best Western Plus in Waterbury. We enjoyed our stay both times. Be love the location at the cross roads of 100 and 89. It is a great base to visit many different areas of the state. The rooms are spotless, the counter personnel are friendly and the breakfast is above average for a free breakfast. We expect we will be back again.

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
WOW! Thank you so much for your great comments! Our staff takes great pride in offering a great value for your stay and we think our location is perfect for wandering around Vermont! Looking forward to your return!

This hotel is nice they have made updates, but it is still a bit outdated. Our bathroom was updated and it was nice and clean. The room had a bit of an oder and just felt dark. We were located on the back side of the hotel so our view was strictly of a garage type building. The hotel is located on a hill so in the parking lot the view was really nice. The property does have a cute little bridge and stream area. All of the hotel employees were great! It is nice that there is a restaurant and bar located there and they also offer room service. They do not have a shuttle service at least not when we were there, but we walked into town and it was a nice little walk. Breakfast was nothing special, but I did appreciate the local maple syrup! The coffee was good too. They have cookies and coffee at the front desk- that was a cute touch!

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your comments, we appreciate you noting the updates that we have been progressively making. Next visit just ask to be put on the other side of the building and we will be more then happy to accommodate the request if we can. Come back soon!

On 4/29/17 I enjoyed my stay here. After a long week of work, it was nice to leave town and go to a place where I was welcomed and treated well. The newly renovated bathrooms were my favorite part of the room itself. I slept with the window open and the amount of blankets were wonderful. I would come again, especially for the continental breakfast, because the maple syrup for the waffles was perfect!

This is a good location for travelers with outstanding highway proximity. It is a haul to the Village of Stowe for skiers and is not on Stowe's great bike path. The restaurant is good but is closed a couple of nights a week.

Traveled to Vermont to see Norwich University and enjoyed our overnight stay at Best Western Plus Waterbury-Stowe. Loved the surrounding scenery! Ben and Jerry Factory was 3 minutes away and we enjoyed some good burgers at the local restaurant Maxi's. The kids enjoyed the game room and pool while mom enjoyed the hot tub : ) The staff were helpful and pleasant. We would definitely stay here again!

Melissa M, General Manager at Best Western Plus Waterbury - Stowe, responded to this review
Thank you for your review, we enjoy hosting many Norwich families. Come back soon!

TV had audio, no video. No ventilation in bathroom. Desk chair old, wobbly and too low. Poor value for $140. The breakfast was very good and the eating area was (called the bistro) was very nice. Next time we visit we'll look for a different hotel.

Melissa M, General Manager at BEST WESTERN PLUS Waterbury - Stowe, responded to this review
Dear Bob S., Thank you for your comments concerning your stay at the Best Western Plus Waterbury Stowe. I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience you experienced. I do hope that you will use the discount that I offered to you through the medallia survey site. I can assure you we will do everything we can to make your stay a comfortable one.

The Best Western Plus Waterbury is a great option for families. Nice game room and breakfast. We enjoyed the mountain views, ping pong, swimming pool and the clean and modern bathroom was very nice! We enjoyed the stay.

Good midprice hotel, well situated in Waterbury Vt, close to Burlington and Stowe. Hotel was well managed, clean and quiet. It is well equipped with an indoor pool, a hot bath, an exercise room and a amusement room. You can relaxed in front of two gaz fireplaces, one in the lobby and the other near the indoor pool.

We stopped in Waterbury on our way home from the coast. The hotel is located near the exit to the Interstate and was well signed. The only issue - and this would be when it is snowy or icy - it that the road to the entrance is up a steep hill. Our check-in was smooth and our room was clean and comfortable. It was nice to have a fridge and the grocery store is nearby. The pool was a comfortable temperature and the pool area was clean. We enjoyed breakfast the next morning - the selections were generous and the real Vermont maple syrup was a nice touch. The town of Waterbury is close by and there were a great selection of restaurants if you didn't want to eat at the one in the hotel.

Melissa M, General Manager at BEST WESTERN PLUS Waterbury - Stowe, responded to this review
Thank you so much for all of your kind comments, I could not have said it better myself. Except, I will note that the hill for the driveway is usually dry and clear in the winter due to the over 1000 homes that are scattered around the wooded area behind the hotel, the town does an excellent job ensuring access for anyone including emergency vehicles is always possible. We could not even think of not serving real Vermont syrup for breakfast thanks for noticing.

The hotel was very clean and well-maintained (even more so than some higher end hotels I've stayed at), and the staff was welcoming and pleasant. The pool and hot tub were also clean and just the right temperature.

Nothing special. Very affordable. King size bed was a bit too soft for me but I keep my sleep number bed at home at a high number. If you are looking for a 5 star hotel this isn't it. But if you want an affordable night in a clean and decent hotel then this place is for you. Very friendly staff. Would stay here again.

Melissa M, General Manager at BEST WESTERN PLUS Waterbury - Stowe, responded to this review
Thank you for your response. We appreciate your comments, while we are not a 5 star hotel we pride ourselves in offering great value for the price paid and we hope that we achieve that in every guests visit. We hope you return again soon.

Stayed here with our family over spring break - great location and awesome rooms and breakfast. They have an awesome playground and indoor pool. Adjoining rooms worked for our group and they were opened at our request!

Wonderful hotel has everything you need. Convenient location. Nice clean pool and jacuzzi. Rooms were clean and beds very comfortable. The staff is very accommodating and the prices are reasonable in comparison.

My wife and wanted a nice weekend getaway in the mountains. The motel sits on top of a hill with beautiful views. The staff was very friendly and courteous. The room was clean and very quiet. Our stay was very nice and enjoyable.

Perfect choice for what we needed - one night stop over in Waterbury, Close to what we wanted to see, accessible to highway, lots of good restaurant choices. Clean and well maintained property. Liked being able to have a light breakfast on the spot.

Melissa M, General Manager at BEST WESTERN PLUS Waterbury - Stowe, responded to this review
Thank you for your kind comments, hope you will come back soon!

The Best Western Plus in Waterbury, Vt., is without a doubt the best $115/night hotel I have stayed in. The price says budget, but the property and service do not. The hotel is spotless. It's also decorated with lots of local Vermont scenes, which gives you a sense of place. What's more, the bar features Vermont microbrews and the ample breakfast buffet features real Vermont maple syrup, not the fake stuff. The location right off of Interstate 89 is very convenient, as well. I would highly recommend staying here.