Beacon Hotel & Corporate Quarters, Washington

We had a pleasant experience staying at this hotel. The front-desk service was great. Check-in process was very fast and we felt very welcomed. The room was spacious and comfortable. We found it clean and tidy when we arrived. The only thing that we did not like is that the hotel is not yet offering breakfast service/restaurant. Even though there are lots of options to order food, it's kind of pricey due to the taxes and delivery fee. The experience would had been perfect if the hotel would had offer breakfast and restaurant to dine-in.

Jayce at the reception was great!!! He was very welcoming and accommodating. He gave us good restaurant options, thing do do while we are in Washington, DC. He also provided good tips on Museums. Thanks Jayce!

During my last visit to DC, I stayed at the Beacon. The room was nice. But, the stars of the hotel were two staff persons. At the front desk, Jayce was a true delight. He was friendly and so helpful. He was knowledgeable and gave me excellent suggestions for restaurants and things to do. Solomon, at the bell desk, was always there to assist me. His friendliness and willingness to to help was very appreciated. I thank them for making my stay even better.

I had the pleasure of having Jayce (Receptionist)over the duration of my stay at the Beacon Hotel. He made everything very easygoing. If I had an issue, he attended to it very nicely and professionally!

Elvis has not left the building! Elvis Stephenson is omnipresent helping guests at the hotel. He is a good dude, outgoing, positive, friendly and helpful. The two fellows often staffing the lobby bellhop station are also kind, friendly, nice persons.

The gentleman at the desk, Jayce, was awesome. When asked if he could get us an upgrade, he worked very hard in accommodating us. The room was very nice . I would definitely recommend the Beacon to anyone wanting a place to stay I. DC. It's location is easy walking to DC' bath museums and attractions .

We ended up at the Beacon hotel after we booked some other terrible place. We were so happy to stay here. The Beacon has a chique presence. The room is spacious, very clean and comfortable. The bed was soft. There was water and coffee and a safe. The airconditioning was a little bit noisy. The location is great, only 700 meters from the White house and other highlights of Washington. The hotel has valet parking which is very convenient. We had an absolute great time.

The hotel was situated in a nice area of DC, but the actual room was dingy and out dated. Plus the bathroom had a pipe that was leaking the whole time. For a budget, this place works, but I would not recommend it for any luxury or high end stay.

This hotel offered no guest service, no restaurant, no food. I was offered the upgrade room service which should have been offered to me at check in, this was not offered. The elevator broke, did not open on lobby level.

We were very pleased with our stay at this hotel. We appreciated the helpful staff, our beautiful room, and the great location. We could easily walk to the White House and the other attractions near the National Mall. There were many restaurants available nearby which was another valuable feature.

Jayce was very welcoming, friendly, and very knowledgeable about the area. His dinner recommendation was perfect, providing us with an address and directions. His personality and great customer service skills were very well received after our long flight.

The front desk staff was courteous, friendly & helpful, Jayce was often on duty when we needed assistance. He did a great job! The housekeeping staff was accommodating & friendly. A few wall hooks in the bathroom and closet would have helped us keep our room more orderly (3 people). Room was quiet. We would stay there again. Thank you for a comfortable stay! Jane V., room 317

Very nice hotel that was close to Smithsonian, monuments, shopping, and public transportation. Hotel clerks Jayce and Miriam were very friendly and accommodating with our requests. Highly recommend this hotel!

The only time this hotel staff is cooperative is when you're holding out tip money. I was unable to retrieve my car for an early flight because no one from Valet was present. I asked the man on duty if he would help me and was told it “wasn't his job” and he didn't know if he could “fit into my car”. Who says that? I would never recommend this hotel for anyone expecting to get what you pay for. Also, the restaurant was closed indefinitely, the television in my room didn't work because they were “updating the system” and there were bugs in the room. This was money NOT well spent.

For a 3-4 star hotel in prime DuPont circle location charging average-high price you would expect better quality and amenities. Hotel itself and the room is terribly outdated and run down- old carpet, rusty door frames, broken lamps, cracked paint, broken faucets, and dirty furniture. It did not feel clean at all and the bed was super soft with rough sheets. Also Sound traveled easily. Overall it had rather limited to zero amenities- I couldn't even get a cup of team from the front desk or make my own at night in my room (no water kettle). Understanding everyone had COVID issues and the service industry suffered, that's no longer an excuse for no food/beverage or service, and the random chips and water at the lobby doesn't suffice for the price per night (I paid approx $250/night). Their site advertises more amenities than truly available now. It's fine if you're looking for a good location and not particular about the quality/cleanliness but I would not recommend it esp for out or town business use as they advertise. Sorry to say but the hotel needs a major remodel and some management care! Maybe I am picky but I checked out early and went somewhere else because I was not comfortable. You can find locations that are way cleaner and more modern for a tiny bit more in the same area.

Teddy is the best. Hey was soooo helpful.The desk staff is amazing and always upbeat. The hotel is in such an amazing location walking distance to everything. Will stay again for sure. Thanks for the great stay.

We asked for rooms close to each other if possible but if that was a problem hopefully on the same floor. We were thrilled we got rooms just two apart. Excellent, right? No, they were on either side of the maid's service area where banging, loud talking and laughing started at 8 a.m. - every - single - day. One of the bathrooms only had scalding water while the other room was fine. We reported it to the front desk and they were not interested. Finally said they'd have the engineer look at it. Nothing was ever done. The television in one room did not function properly. Any channel selected had the same sitcom on it. MSNBC, CBS, NBC, PBS...all had the same sitcom showing no matter they day or time. Asked for this to be fixed and was told the engineer would look at it. Again, a waste of breath. Here is where pettiness comes out. We love morning and evening coffees and were pleased to see the in-room coffee maker. Creamers are only CARAMEL. I ask the maid's for plain cream ones and got more caramel ones. I ask at the front desk and they don't have any plain ones either and SELL me a pint of milk. Nice "service"... The maids do get a shout out for keeping the room neat and tidy. We were very grateful and tipped well. All maids, in my opinion, deserve good tips. This hotel is clearly going bust. No "remodeling or refurbishment" of the restaurant and/or bar was ever evident. I was sucked in by the glossy depection of the hotel, it's "typical" quests in evening attire, "lovely" rooms, etc. Let me correct myself, it should go bust to save hundreds of people the disappointment in wasting their money. We moved to another hotel. I have never done that before so that tells you how bad The Beacon really is.

The rooms are dated with stained and chipped furniture. The rooms are abnormally small and the ceilings are way too low. I'm 5'6 and couldn't fully extend my arm up in the shower. The restaurant is closed and so is the business center. The facility fees are outrageous for the speed of internet given. The tv has to be a first model flat screen from 2002. It wouldn't even allow you to scroll between channels without having to turn the tv off completely, then turn it back on, to get to the lower channels. The shower curtain was stained. You all thought it was sanitary to put drinking glasses above the toilet... The air conditioning unit has two temperatures, meat freezer cold or Sahara hot. The bellman was great though.

Overnight Parking very expensive! Consistent issues with key cards. Bar and Restaurant closed which was disappointing. Quiet and safe location with easy access to major tourist attractions.Jayce at Reception was super helpful and friendly.

We arrived early so we asked where to go for lunch. We were directed to a place only a few blocks away and it was a good choice. We got back around 2 or so and we got our rooms. The two bedded room was nice and every thing appeared clean, which is a must have in our books. Then I went into the bathroom…. The toilet seat is 12 1/2 inches high meaning a second grader would think it perfect. I am a 67 yr old woman who does weight lifting and this toilet is 4” lower than a regulation squat. I got into a squat and did a free fall for the 4 inches to the toilet seat, landing with a thud. I felt like shouting GOAL! Next, there were 4 k-cups for coffee, 4 fake milk creamers (fmc) and 6 caramel creamers, which should be outlawed. I had a coffee and used 4 fmc. I asked for more fmcs when we got back from dinner. They only had caramel creamers (see above) so I had to PAY for a pint of milk. Grrr, I did and was polite about it but inside I was not happy at all. Then I wanted ice. My room is on the second floor and ice is on 1st and 3rd. I went to 3rd but my keycard didn't work so I couldn't get off. A gentleman on the elevator used his card so I could get off. I got my ice and boarded the elevator, swiping my card for 2nd floor. It did not work and I was deposited in the lobby. There I was given a new card and finally arrived at 2nd floor, with ice. I am now in bed and fearful of my next trip to the toilet but I do have ice.

The location of this hotel is its best feature as it is only ten minute walk to the White House so ideal for tourists. The room was spacious with a little sitting area and a big bathroom but the decor is boring. The reception staff were very friendly and pleasant We were disappointed to find that there was no restaurant or bar open in the hotel. They have been closed since covid but I don't think that can be used as an excuse any more. This should be highlighted on the webpage. There are plenty of restaurants within five minutes walk but it is nice to be able to have a dring or a bite to eat at the hotel. The wifi was only ok and got very slow once guests started to get up in the morning.

No breakfast, no restaurant, no bar., no sleep. But afterwards they bill "facility fees" to the credit card of 55 dollar for 2 nights . This is theft in my opinion. On top of that there is no isolation between the walls at all. You hear literally everything that happens in the other rooms . Also we were on the 9th floor and heard every little noise on the street. No restaurants or subway in the neigbourhood. Never again for us......

We had a wonderful time in this hotel. Prosperity at the front desk and Deanna in housekeeping are outstanding in their customer service. Lots of things to do within walking distance. Very recommendable.

Stayed here for 2 nights in August. Plusses are the location, it's only a short walk to dupont circle which is a lovely area to eat and drink, plus a walk to the Whitehouse is not a long one. The room was clean and spacious and we generally enjoyed our stay here. The staff on the front desk are a strange lot though. A bit rude and distant at times I have to say.

Very nice hotel, with big comfortable beds, a good aircon system and daily bed changing services. The hotel is in a good location, tourist attractions are just a short uber away or around a 30 minute walk. The tv can be a bit confusing, sometimes having a mind of its own but was otherwise very good.

The restaurant and the bar are still closed and there is no option for breakfast and no fridge in the room so it's not easy with children. We have also received several mails offering to apply for an upgrade but when we arrived, the receptionnist wasn't aware. For people using Booking, the mandatory $28 fees (for Wi-Fi, fitness centre,...) are already included in the price.

Roof top bar and restaurant is currently closed due to covid. So why promote it on the website knowing it's closed? Also, charging over $50 per night for un operating valet garbage is insane… the garbage door isn't working so they parked my rental in front of the hotel building. Waste of money! Lastly, the wifi SUCKS!! Besides that, it's a clean and comfortable hotel. Walking distance to everything!! But they need to fix these minor issues

Wifi download speed - 0.75 mbps, upload - 4.66 mbps. Zoom and FaceTimes would disconnect. Told staff, but the front desk attendee told me there was nothing they could do and said it was rare since no one else reported wifi. Other staff members were very kind and made the stay enjoyable. It's a good room, but for the price you pay after the membership fee, you might be better off finding somewhere else if you need to take meetings in the room or FaceTime.

My boyfriend and I stayed here in DC as one of our stops on a road trip down south. The room was very cold when we arrived. We went to get dinner thinking it would warm up while we were gone- that was not the case. Its location was fine except for the fact that most of the restaurants and food establishments nearby closed around 6 or 7. The room was clean and the staff was friendly. Later that night the temperature in our room dropped to 55 degrees. Also, our room did not have a microwave or fridge.

The staff were all so rude to us. The cleaning lady never cleaned anything and only left more towels. On top of this, the internet was horrible and we had two outlets that didn't work. We also had a kitchen with only one stovetop that worked. Even though I paid for the upgrade our room was still extremely small and we didn't have any view either. I didn't want to say anything to the staff since they were already rude to me when I checked in. The man had an attitude and kept ignoring me when I asked what was included in the deposit fee. He wouldn't even clearly explain it to me or give me some kind of receipt. I've definitely learned not to book with a hotel just because it's cheap.

Excellent location! Close to Embassy row, the airport and dining. You can easily walk to get breakfast, lunch or dinner. The Beacon Bar and Grill was temporarily closed when we were there which was unfortunate. Very clean hotel with friendly staff. Uber from the airport is around $25 depending on the time of day.

Great staff!!!! Stayed across the street at another hotel and moved over when trip was extended to save some dough. The room was 50 bucks a night cheaper but surprise there was 39.00 Desort fee that is not that obvious that made it almost as expensive. Checked in...First room AC was loud and did not work. Super nice manager moved me to another room and the tv did not work. and took 2 trips to get it fixed. Elevator is too slow and everything was well worn though clean. Got off the elevator and I counted 3 different types of flooring from 1980 1990 2020 within view and totally random styles of lighting like they just bought what was on sale. SAD. Restaurant and bars are all closed and abandoned. Just feel like that they are really deceptive with the "resort fee" . That is just manipulative. I booked and then when I went to pay, there it was and too late I had given up my room at the previous hotel. Nice Nice Nice folks but they are working in a sub-par hotel with iffy policies.

This is NOT a 3 or 3.5 hotel! Our flight was delayed so we arrived around 1am. We thought the location was great, but were actually surprised upon walking into the tiny dingy looking lobby. The front desk rep was so excited because we had an "upgraded" room on the 8th floor which he described as luxurious. We were tired, but very disappointed once we saw our room. Yes, it included a small kitchenette and living space, but it was truly outdated. The snack area is a joke, a few chips, cookies, and sodas behind the checkin counter on a shelf. So tacky! Anyway, we slept and showered in our "hot" room. Otherwise we couldn't stand to stay in this dingy depressing place. There is also a $28/day resort fee upon checkout. Not worth it!

I stayed here for a week with my son. The location is pretty great. The staff were awesome. Check-in was great. Housekeeping was awesome. However, restaurant and rooftop bar were closed due to “Covid”. C'mon, it's 2 years later. Stop using that excuse. I booked here in part because of the restaurant and rooftop bar only to learn AFTER I checked in that it was closed. Very inconvenient. I was charged $30 a day for WiFi and 2 bottled waters/day. Ridiculous.

Clean rooms, good staff. Overall a very good experience. Room was spacious with 2 double beds and a pull out couch. Only 2 minor drawbacks (for my family at least.) Small elevators and no refrigerator.

Raimondo Russo, General Manager at Beacon Hotel & Corporate Quarters, responded to this review
Thank you for your feedback, we are glad our staff was friendly, and we looking forward to seeing you again soon.

We enjoyed three nights at this Dupont Circle-area hotel. An older building, the lobby and rooms have been recently renovated with fun, vibrant furniture. (While not currently open, the dining area looks great also!). We booked 2 rooms for our extended family - a double and a single. The double was spacious (couch and work area), while the single was quite small. We encountered a problem when the air conditioning stopped working in the single. It is instructive to see how a hotel handles a problem when such a problem crops up - the Beacon was great. They immediately sent a facilities person to fix the HVAC. When unable to repair the unit, within an hour they moved my mother into a different room with working air conditioning. In fact, they moved her into a lovely suite with a kitchenette. Both rooms well appointed with mini fridge and an espresso machine! A microwave was available on our floor near the ice machine. Great water pressure in shower. All the staff (front desk, porters, cleaning) were friendly and helpful, answering questions and problem-solving for us. We had a great time. Recommend. (I have read the reviews of people who stayed at the Beacon around the same time as us - I understand some of their comments - yes, the building is older, with slow-ish elevators. However, we found the rooms to be immaculate with bright sunny windows, not at all dark or dank or dirty! We booked through a third party website and our booking price did not add a facilities fee.)

Raimondo Russo, Other at Beacon Hotel & Corporate Quarters, responded to this review
Thank you for your feedback, we are glad our staff was friendly, and we looking forward to seeing you again soon.

Overall, the Beacon is not an impressive hotel. The location and staff are great! But the rooms seem outdated, dank and not the cleanest. There were stains on the wall, the carpet is a splotchy dark brown which gives an appearance of being dirty, the bed was full sized (not a queen as requested) and the room was small. For what we paid for the room, we thought it would be more luxurious. If not for the great location and the kind staff, I'd rank this hotel much lower.

Raimondo Russo, Other at Beacon Hotel & Corporate Quarters, responded to this review
Thank you for your feedback, we are glad our staff was friendly, we are working hard on making improvements at our hotel, and we looking forward to seeing you again soon.

Our stay was great. But Mr. Monte' K. He made or stay wonderful. He was very helpful and polite. We would like to thank him again and again for his kindness. The hotel was close to everything. Again our stay was fantastic.

Raimondo Russo, Other at Beacon Hotel & Corporate Quarters, responded to this review
Thank you for your feedback, we are glad our staff was friendly, and we looking forward to seeing you again soon.

This relatively dingy, run-down hotel has the nerve to charge a mandatory $28+ “resort fee.” Doesn't matter if you actually want access to the (presumably) crummy workout facilities. It's a mandatory fee. More accurately, it is a way to lie about the cost of the room, since you “pay in full” one price when you reserve the room, and then an extra $28 for no reason except pure corporate greed. It's dishonest and exploitive. And the hotel/room itself? Not even worth the advertised price, much less the actual price. Tiny lobby. Slow check-in process. Slow elevators. Dingy hallway. Small, dingy room with no fridge. Definitely not a “resort” despite the ridiculous mandatory “resort” fee. Sometime I stay in cheap, no-frills hotels. Sometimes I stay in expensive, nice hotels with great amenities. But I do my best but to waste my money at expensive, no-frills, run-down hotels.

Raimondo Russo, Other at Beacon Hotel & Corporate Quarters, responded to this review
Thank you for your feedback, we are sorry you dint enjoy your stay.

Service was great, people were friendly, unfortunately the restaurant on site was closed, but several great ones were nearby. Received a free upgrade to a suite. The location was convenient and we enjoyed our stay.

Very dated hotel in good location. All food and beverage outlets are closed though they still charge you a $30 a night “resort fee” on top of room rate. After I complained my room was not cleaned well between guests, housekeeping did a great job but HVAC only worked sporadically and water pressure was poor. No way to use kitchenette - told no utensils available due to restaurant being closed.

We recently stayed at the beacon hotel and corporate quarters in Washington DC. This was singularly one of the worst hotel stays in over 30 years of staying in hotels around the world. The list of issues is expansive, and started before check in. We booked over three weeks out, and as we were flying in after an overnight flight, we requested an early check in at 1pm. The message that we received said they would do their best to help us out. On arrival, the man behind behind the desk was like the soup guy from Seinfeld and insisted that there were no early check ins and that check in was 3pm. We understand that an early check in is not a right, and it wasn't that we couldn't check in, and It wasn't that he wasn't polite, he was just outright rude, dismissive and was equally rude to friends who were also staying. On check in we were also advised that the restaurant is closed, the rooftop bar is closed and there is limited housekeeping due to COVID,. We were the put into a different room, to that which was booked, it was a standard queen, and was tiny. After clarifying they moved us to a deluxe double double, which was roomier, but was tired and old, with a shower that has water, but no water pressure and an air conditioner that was from the Jurassic era. Every day the room cards did not work, and resulted in multiple trips to reception to have them reset. Not once, not even once did anyone at reception acknowledge any issue with the room key system, in fact they used all standard hotel excuses about you must have put it near your phone, your credit cards etc etc. the thing is it was soooo widespread and whenever we would be getting a reset there would be a line of people waiting, it was just unacceptable and avoidable. The MOST annoying thing about this wasn't that it kept happening, it was that the staff didn't have it in them to ack owledge that it was an issue or to apologize, it was always our fault. The 2 lifts in the building are tiny, slow and barely functioning. And finally to checkout, by this point we expected little, and the management didn't let us down. As we were leaving the next morning at 4am in the morning, I went down the evening before, and requested to finalize my account and gain a receipt, so we could just drop keys and go in the morning. I was told this wasn't possible as the cost of the final night didn't click in until midnight, so I requested that the reception representative just process it at midnight and then have a printout that I could collect when I left. The reception representative said that as she was leaving before midnight this couldn't be done and I would have to call down to have this done before I left. In addition the rate on the invoice was more than that quoted, when I showed the reception representative the emails I had received from the hotel, with the hotels email address, she denied that it had come from the hotel, and insisted it was from a third party booking agent. This was the cherry on the very average cake of disappointment that this stay was. I can honestly say that I will NEVER stay in this hotel again, and I would strongly advise that you are better to join the homeless lady at the nearby park, rather than put up with rude, incompetent staff, and unacceptable facilities.

Staff was exceptional. Room was much better than expected. The staff was super friendly and helpful. I would definitely recommend this property to friends and family. The location is perfect to explore D.C. It has a certain old time charm that can't manufactured.

The room was beautiful roomy, loved the couch, bed and pillows were top-notch, and the rain-shower and bathroom could be on an HGTV special! Sad that the restaurant was not open. Service was very satisfactory. Location was excellent.

Large, clean room with great room darkening curtains. Bathroom was on the small side but stocked with necessities which were replenished daily. Housekeeping was great - 5 * Location was great - 5* - close to DuPont Circle walkable to monuments (25 mins or so) Front desk service (from the guy) leaves a lot to be desired... 1* Not very welcoming or friendly or helpful..

Would give 6 out of 5 if I could. The staff were incredibly kind and helpful. Made the extra effort in every respect. The hotel itself is classy and the rooms are spacious and quiet. Visited DC for the weekend and the location of the hotel could not be better. Minutes walk from the monuments, Independence mall, Dupont Circle and farmers market, endless restaurants. Highly highly recommend this hotel.

I stayed at the Beacon and while the location was great, the promised facilities were not. I brought it to the attention of the front desk that the room fridge was not working, they said they would get this fixed. This did not happen. Then I went the next day to ask if this was looked at and they advised it was. They ended up giving a new fridge but only compensated for a small portion of what I lost with their faulty goods. They promised an additional amount and then when I checked this wasn't included. They lied about compensation and didn't fix what they promised.

This was a trip to Washington DC for a weekend vacation. Very nice stay and clean room. Excellent location ! Accessibility to the monuments and museums. Many local restaurants in close proximity as well as easy access to airport. Would recommend!

Comfortable bed, quiet and spacious room. Friendly upbeat staff. Price was right. We visited Washington D.C. to see our son and girlfriend who were in close proximity not far from DuPont Circle and the many attractions and amenities we enjoyed.

Unfriendly staff, not helpful at front desk or valet, toilet handle broke off, lights didn't work. Not worth the money. We paid for valet and ended up having to get our own car when we checked out. Will never stay here again.

Even though the hotel is advertised as providing WiFi, a gym, and cleaning, they will bill these amenities separately. I called the manager and all he said was that people complain about it a lot. Basically he said go ahead and complain, we're used to it. I did some research on resort fees and basically they are just a scummy way for hotels to make extra money. I wouldn't recommend staying here simply because of this sneaky way of making money off of their clients.

I booked the room thru tickets at work i thought i had a deal at $83 a night . Until i was hit with $60 to park on the side of hotel. then our heat switch on the wall didn't work the temperature was 20degrees that night our bed only had sheets. Checking out we were hit with a $27 resort fee . Only thing good about the Beacon is the LOCATION.

This hotel lies in a fantastic setting. They do not have a pool but they provided two beach chairs in the hotel room that was great for the beach. Rooms are so so and they do not clean rooms everyday. We paid over 300 dollars per night. The breakfast is close to not be sanitary. Bread lies for ours in plastic bins. They seem to have little control their and they use a ticket system so you have to elgive them a ticket. We have given them tickets 2 days in a row and after a couple of minutes they asked us if we had given them tickets. They also asked us to not take food twice. This whole breakfast experience has been really bad. If it wasn't for that I would rate this hotel a three. Note: Hotel management said they are not responsible for breakfast. It is another company. Ok. Fair. However, they are the ones to manage that quality not us as guests.

Raimondo Russo, Other at Beacon Hotel & Corporate Quarters, responded to this review
Good morning, Ethornbe, please kindly remove your review, this was posted to the wrong Beacon Hotel, we are located in Washington Dc, our restaurant has been closed since March 2020, we don't offer any food options, we don't have a pool and no beach chairs, we don't get bread delivered since all our Food and Beverage operations are still closed. Thank you.

The location was great for me. Nice restaruants only 3 blocks away and 2 Metro stations onlly 3 blocks the othe way. business area so there were were very few tourists. getting around was easy with two 3 meteo lines. Faragut North has the Red line and accross the street, Faragut West has the Yellow and Blue lines (which gets you herer in 7 stops from the DCA airport.

Was told has restaurant and bar when I booked week prior, but they were all closed. They said I had to pay $45 a day for parking, but parking next door for $15 a day. Complained, but said all agents know the above and tell all customers. That was a boldfaced lie. Did nothing at all regarding complaints. Astronomical rate for average room. DO NOT STAY HERE. Biggest ripoff ever!!!

I am typing this review fresh as I just spent 2 totally sleepless nights at this No tell party hotel. First night, 3 am a couple comes back to their room right beside ours screaming and fighting and slamming doors for HOURS, I called the front desk 3 times and the useless night clerk did nothing.Night #2 the opposite side of my room had a Halloween party start at 11pm. Called the same useless night clerk. Said he came up and heard nothing. Finally at 3 am I went down and had the clerk follow me to the room. After he talked to the partiers they laughed at him and the party cranked up. I finally call the police at 3:30am and 3 squad cars come, yet the night clerk doesn't send them up to the party room and the police leave while the party continued. Unbelievable. It is 7:45 am and I haven't slept in two days and I am writing this from the airport.

My experience with this hotel was very frustrating. I was transferred to a hotel agent when I called to book the stay. I was given incomplete information. I was not told there would be a "facilities fee" of $28+ per night for internet access, access to exercise room and for international calls, even if none of these were accessed. I was told of a valet parking fee but was not told that I would not have access to the garage and no access to my car between 11:00 PM and 6:30 AM due to lack of staff. Had I known about these issues, I would have booked elsewhere. When I arrived at the hotel, I was told that they didn't have my reservation, which I never cancelled, but the staff member was very helpful and, to my relief, found a room. However, the room was very small, there was no refrigerator which was needed to store medication, the bathroom wall paper was peeling and we were unable to set the room temperature. Staff came through and found me a serviceable refrigerator. There was only one working elevator and the overall hotel appearance, despite a supposed renovation, was certainly not one of a premier luxury hotel promised on the hotel web site. I honestly don't know how this hotel received a 4 star rating. The only positive about this stay was the professionalism and helpfulness of the staff who made the stay more bearable. However, due to the inability of management to provide accurate and timely information as well the promised hotel experience, we will not return!

The staff was welcoming and extremely helpful. The room was clean, brightly lit and comfortable. My husband made use of the gym on the premises and was very impressed. When I return today DC I will definitely stay there again.

Raimondo Russo, Other at Beacon Hotel & Corporate Quarters, responded to this review
Thank you for your kind comments and for staying at Beacon Hotel Dc. Our staff is all-superstar. Service passionate and ready to assist, we are looking forward to hosting you again and make your stay great.

My family was cautiously optimistic about our first post-pandemic stay(cation). Despite the negative reviews, we had such an enjoyable stay at the Beacon. Right in the middle of D.C. the hotel had well-kept, clean and spacious rooms. The front desk attendant Raul deserves mention. It appeared that the hotel was single-staffed but he made sure that we were taken care of. From check-in to valet service to directing us to where we could get a Dr. Pepper for my youngest son, we couldn't have asked for better customer service. The facility did seem a bit outdated compared to the newer more modern hotels in the area, but you can't replace top-tier customer service like we received at the Beacon.

Raimondo Russo, Other at Beacon Hotel & Corporate Quarters, responded to this review
Thank you for your kind comments and for staying at Beacon Hotel Dc. Our staff is all-superstar. Service passionate and ready to assist, we are looking forward to hosting you again.