Best Western Rewards
A Memorable Hotel Experience
A Memorable Hotel Experience
Your reservation
New! Pay for your stays in 3 instalments with NO FEES from €50 Learn more
Select the Klarna option "Payment in 3 installments WITHOUT FEES" when paying for your stay. The interest-free payment in 3 installments is only valid on non-cancellable and non-refundable online rates.
Our dedicated commercial service for business and leisure groups is at your disposal.
This is at least the third time I have stayed at the Beacon over the years - I have even held a reception at the sky-top bar in the past - and wow, what a huge disappointment this was. There is major renovation going on, which they do not tell you about before booking or checking in. There is no longer any food service or, from what I could find, a bar or any other sort of amenity like it. My room was miserably hot and smelled. They did move me, which was nice. I also noticed the clientele was a little sketchy. I know you can't control who stays at your hotel, but it was uncomfortable. The neighborhood is great, and the new rooms look nice-ish but will be dated very soon. I would hesitate before ever staying here again.
Special thanks to the hotel engineer -Elvis, for his professionalism, and excellent service. Highly appreciated!
We truly appreciate you taking the time to share your experience. It's wonderful to know that Elvis impressed you with his professionalism and outstanding service. We're fortunate to have him on our team and look forward to welcoming you back!
Very good engineer service. Especially Elvis, he is the best 🐐
Thank you for your kind review! We're delighted to hear that you received such excellent service from Elvis. He is truly a valued member of our team, and we'll be sure to share your wonderful recognition with him. We hope to welcome you back again soon!
I stayed at the hotel for three nights, and the experience was truly very pleasant. The room was very clean, cozy, and tidy. The hotel is in a great location, with a subway station very close by, and the staff is very attentive to your every need. I had a very good experience with one of the hotel's concierges, Karen, who resolved a problem very quickly and was very friendly the entire time.
Thank you for the wonderful review! We're delighted you enjoyed your stay, our convenient location, and the service from our team. We'll be sure to share your kind words with Karen—she'll be thrilled to know she made such a positive impact on your experience. We hope to welcome you back to The Beacon soon!
I had a wonderful stay at this hotel. The location was great, the hotel was comfortable and welcoming, and the service really stood out. A special thank you to Karen and Vontresse at the entrance. They were both incredibly friendly, welcoming, and helpful throughout my stay. They always greeted me with a smile and made me feel genuinely welcome every time I came in or left the hotel. Their kindness and professionalism really added to the experience. I would definitely recommend this hotel, and I especially appreciate Karen and Vontresse for their excellent hospitality. They are a great asset to the hotel!
Thank you for the amazing review! We're so glad you enjoyed your stay and felt genuinely welcomed by our team. Karen and Vontresse will be thrilled to hear your kind words, and we couldn't agree more that they are wonderful assets to The Beacon. We look forward to welcoming you back again soon!
The newly renovated rooms look very nice and they're for the most part clean. However, there's a few things that I had some problems with during my stay. The renovations were no issue, noise was low/non existent from the construction. They are operating out of their restaurant so there is no food option immediately near the hotel. This wasn't an issue until I went to reheat my food from a previous order. There was no microwave which was not listed on the amenities list but you would think if your restaurant was down there would be something. The refrigerator is build into the dresser. Which is a neat space saver and it looks good. But mine didn't work. I had to google the model of the fridge on how to turn up the temperature and read through the manual just to discover that it didn't work. My food /drinks were slightly colder than my room. They have an espresso machine but not a coffee maker. Most of the time I drink coffee. It was neat and there were glass mugs in the tray for it. This looks very high end until I was needing to leave. There is no option to take it to go. The kettle was cool I could make tea. The trash bins had no bags so they could get gross fast especially the bathroom. Starting in on the bathroom it looked beautiful and was clean. I smashed my finger in the shower door because there wasn't any stopper installed the slide. It stopped at the handle so my fingers were smashed. Despite the start of my shower water pressure and temperature were great. The shower was very narrow. I couldn't bring an elbow up without hitting the glass or the wall. If you are a bigger person you will probably not be comfortable. If you are around 6'4” your head is hitting the sealing. There is a rack that is holding the soaps and I hit my head on that a few times too, that cuts into the room you do have. The bathroom lights are motion sensing so 5 minutes into my shower I had the lights turn off. Dangerous especially if someone is a fall risk. The light will turn on if you are outside the bathroom though. I tried to turn it off, you can't. The bathroom door was stuck half the time and was a pocket door. Probably due to the new paint. The noise machine is super nice to have but the other speaker seemed unnecessary. It's huge, boxy and looks like an amp. You can hear it through other floors and to the elevator. Around 10 in the evening my neighbors were playing music. I'm not even sure if it was really that loud but the bass alone shook my bed and this was the night before my red eye flight. I went to call the front desk but I couldn't get the phone to work. I saw that none of the lights were turning on and then checked the cord. Well it was never plugged in and the plug is behind the bed. I called with my cell and pressed the extension to the front desk. No one was answering. I called their reservation line and they then transferred me. The lady at the front desk was very nice and called the other room and it stopped right away. I paid $76 for a valet service because they told me it would take five minutes to get my car out in the morning. On the second day I was late because it took them over 30 minutes. And my commute was 15 with morning traffic. Myself and another family were waiting. They were very apologetic but they could not find the person who was supposed to do the valet service. The front desk lady ended up doing it herself. It was easier for me park my car on the street and pay for it through the meter than use the valet and run the risk. Again that sweet woman to the rescue! Overall the staff is extremely professional and kind. They are making the best out of the construction. But the upgrades and remodel, most of it is unnecessary and seems to be trying to be high-end. I would most likely stay here again once it is finished. I do feel they would raise their prices once the remodel is done and I do not think it is more than what I paid a night for. $156 a night with taxes and fees.
Thank you for taking the time to share such detailed feedback. We're glad you enjoyed our newly renovated rooms and, most importantly, the kindness and professionalism of our team. We sincerely apologize for the issues you encountered, particularly with the refrigerator, shower, in-room phone, and valet service. Your comments are extremely helpful as we continue refining our newly renovated guest experience, and we are addressing these items with our team. We truly appreciate your patience during this transition and hope to welcome you back for an even better stay in the future.
Amazing hotel wonderful rooms, and comfortable bed slept the best I have slept in a really long time. Also the staff at this hotel were amazing really enjoyed my time. Would come back and stay here in a heart beat
Nice hotel with great friendly staff - special mention to Karen at the front desk... who was always smily and friendly when we came in and very helpful. Special mention also to the doormen (one was called brook) who were always incredibly helpful. Nice hotel and great rooms.
I arrived to the estate and was kindly approached and greeted by the staff. Jennifer was so kind to check me in early and provide me a clean room; fantastic customer service. 5/5 will recommend this hotel. There is onsite parking, however may be cheaper parking options in the area. Bathroom was clean and full stocked with fresh toiletries. For the price, you get a nice location appropriate to so many fun parks shops and dining; with the service of a higher price hotel.
Thank you for the wonderful review and recommendation! We're delighted to hear that Jennifer provided such a warm welcome and was able to accommodate your early arrival with a clean and comfortable room. It's great to know you enjoyed our convenient location, amenities, and the service provided by our team. We truly appreciate the 5/5 rating and look forward to welcoming you back on your next visit to Washington, DC!
Elvis was a lot of help in getting us situated.
Thank you so much for sharing your experience while here at the Beacon. We are thrilled to know Elvis was helpful in taking care of you. We hope to welcome you back when your travels bring you back to the DC area!
The newly renovated rooms are very nice but this hotel is really going through construction pain. The room that I was in had no hot water. The front desk just said “to let it run a while” but hot water never came through. Not sure this hotel should be open while so much renovation is going on, they don't seem ready for guests. Front desk staff is helpful but they can't solve everything.
Thank you for sharing your feedback. We're pleased to hear you enjoyed our newly renovated rooms, but sincerely apologize for the hot water issue you experienced and the impact our ongoing transformation had on your stay. While our team is working diligently to minimize disruptions as we complete the final stages of the renovation, we recognize that your experience fell short of the standard we strive to provide. We appreciate your patience, as well as your kind words about our front desk team, and hope to have the opportunity to welcome you back for a much more seamless experience once our transformation is complete.
The hotel is under construction and their were pains with that. But the staff, who are staying under the new management could not have been nicer. Starting with Johannes, the valet and wearer of many other hats. Upon check in I put my car in the wrong lot. He went with me two blocks away to make it right, so above and beyond. And Elvis who helped me with the hot water in the bathroom and loaned me his personal phone charger. And shout out to the man who was there training with the staff, so professional. Everyone I encountered was really kind and helpful. Once the construction is over, it will be an ideal place to stay.
Thank you so much for taking the time to share your experience. While we recognize that our ongoing transformation presented some challenges during your stay, we are delighted to hear that our team made such a positive impression. Johannes and Elvis truly embody the level of genuine, thoughtful service we strive to provide, and we will be sure to share your kind recognition with them and the rest of our team. We also appreciate your patience and understanding as we continue this exciting transformation. We look forward to welcoming you back to experience The Beacon once all the finishing touches are complete!
This Hotel was absolutely beautiful very kind & happy employees. I felt at home & absolutely graceful to meet Elvis the engineer & Jennifer the front desk representative! 10/10 absolutely recommend
Thank you for sharing your recent experience with us. We are delighted to know you enjoyed your stay and Elvis & Jennifer were able to provide great service. We will be sure to share your comments with them for recognition. We look forward to welcoming you back when your travels bring you back to the area!
Great room. Brand new !!! Super friendly staff. Karen, the cleaning team and the person in charge of taking my car were amazing and very supportive. Thanks to all !!! I wish every hotel care about customers us them. Great job
Thank you so much for sharing your recent experience with us. We are delighted to know you enjoyed your stay and that several team members made it memorable. We will be sure to share your comments with our team and show them the appreciation. We look forward to having you come back to stay with us again in the near future when your travels bring you back to the area!
There are so many solid choices in DC but this is not one of them. While some of the rooms are remodeled, the hotel is under major construction. The remodeled rooms have issues with water, door locks, temperature--depending on the room all of our experiences were different. I would absolutely avoid this place.
Thank you for sharing your feedback. We sincerely apologize your stay did not meet your expectations. While we are nearing the completion of our renovation, it's clear we fell short due to the issues you experienced with your guestroom. Please know, our team is actively addressing these items to ensure every room meets our standards. We appreciate your feedback and hope you'll consider giving us another opportunity once the transformation is complete.
Biruk, truly made the experience exceptional. From the moment we arrived, he treated us with kindness, respect, and genuine care. His customer service was outstanding, and he went above and beyond to make us feel welcome and comfortable. What stood out most was how he made us feel less like guests and more like family. His positive attitude, professionalism, and willingness to help made a great stay even better. Employees like Biruk are rare, and he is a true asset to the hotel. Thank you for making our visit so memorable we will never forget your kindness!
Thank you for sharing your recent experience with us. We are delighted to know that Biruk took excellent care of you and will be sure to share your praises with him. We do hope to welcome you back when your travels bring you back to the DC area.
This hotel is currently undergoing a major renovation. Construction (hammering outside my room) started at 6:30 in the morning and several calls to the front desk went unaddressed. There is no water service during the day from 10-3. The lobby is makeshift and there are no services at the moment. I'd strongly suggest staying elsewhere. There are better options in the vicinity.
Thank you for taking the time to share your feedback. We sincerely apologize for the disruption you experienced during your stay, particularly regarding the construction noise and service concerns. While we are excited about the improvements underway at our hotel, we understand this does not lessen the impact it had on your experience. Your comments have been shared with our team so we can continue improving communication and guest support during this transition period. We truly appreciate your patience and hope we may have the opportunity to provide you with a much better experience in the future.
although I had prepaid for my room, when I arrived, the front desk summarily dismissed me and told me they had no rooms for the night! They referred me to a different hotel and said there was nothing they could do about it. the hotel I'm currently at is sold out for tomorrow night so I have no idea whether I have room or not to sleep in for tomorrow night. I've tried calling the The Beacon hotel several times to try to be in touch with someone and get an answer as to whether they are going to honor my room for tomorrow night and nobody can answer as their computer seemed to be perpetually down. Operators do not speak English, and the staff is rude!
We sincerely apologize for your experience and understand how frustrating and stressful this situation must have been. This is not the level of service we strive to provide, and we regret the communication challenges you encountered. Please reach out to us directly so our leadership team may review your reservation details and assist further.
DO NOT STAY HERE-UNDER CONSTRUCTION Which incidently there was zero communication about.Upon arrival at the makeshift reception we were informed by the surly uninterested staff member about major construction and water constraints which lead to NO HOT WATER .Original room booked had structural issues so they eventually and reluctantly moved us to another room which was better. THE MAIN REASON FOR BOOKING was rooftop bar which is re opening late 26, again no notice, possibly booking.com to blame with outdated photos etc Great location Tap House down the road , outstanding. Cleaning staff friendly and helpful, did a good job
Thank you for taking the time to share your recent experience with us. Please accept our sincerest apologies for any issues you may have experienced while staying at our property. Please know, informing our guests of the ongoing renovation is a high priority for us and one we continue to work on with partners. We will be sure to address the additional concerns to ensure we are providing a great experience for our guests. We do hope you allow us another opportunity to provide you with an excellent stay in the future!
Stay away from this place. It is essentially a scam. The hotel has been under construction for months, yet they deliberately choose not to inform guests in advance. There was no hot water, no proper facilities, and the staff were unprofessional.
Thank you for taking the time to provide this valuable feedback. Please accept our sincerest apologies for any issues you may have experienced while staying at our property. We have made it our priority to ensure guests are well aware of our ongoing renovation and prioritize their comfort during this time. Please know, we will be sure to look into any concerns noted to ensure any controllable items are addressed. Please feel free to reach out to the GM to discuss further about your stay.
Karen at the front desk is awesome! There was initially a little snafu with my room, but she certainly made up for it when she gave me a different room! The new room was amazing, newly renovated, and had an amazing view! If you stay at this hotel, ask for Karen to take care of you!
Thank you so much for sharing these kind words about Karen. We know she would be ecstatic to hear of them! Glad to know she was able to take care of you and you were able to experience one of our newly renovated rooms. We look forward to welcoming you back in the future!
The hotel is in a good location and have good service.
Thank you so much for sharing your experience with us. We do hope you will allow us another opportunity to provide you with a 5 star experience when your travels bring you back to the DC area!
The staff at The Beacon is excellent. Specifically George and Jennifer extended every courtesy to ensure my guest and I were taken care of. The location is near the metro stop and many good restaurants. Thank you for taking care of us, George & Jennifer, we will look to stay with you at The Beacon again.
Thank you so much for sharing your valuable feedback. We are delighted to know you enjoyed your stay and that George and Jennifer were able to provide you with an excellent experience. We will be sure to share your comments with them and ensure they are commended. We do hope you allow us another opportunity to be your hotel of choice when your travels bring you back to the DC area!
Great experience. would recommend highly
Thank you so much for providing your valuable feedback! We hope to be your hotel of choice when traveling back to the DC area!
My stay at the Beacon was great! Monty, at the front desk, was just wonderful during what could have been a very stressful time. I'd highly recommend the Beacon to any business traveler!
Thank you so much for providing this valuable feedback. We are delighted to know Monte was able to take great care of you during this time. We will be sure to share your comments with him and am certain he will be thrilled to hear of them. We do hope you will allow us another opportunity to provide you with an excellent experience the next time your travels bring you back to DC!
Seriously, do NOT waste your money here. We arrived in the evening after a long drive, expecting to relax in the deluxe suit king bed we had booked, but instead walked into a room that was extremely hot and humid we were literally sweating. The air conditioning was not working, the water faucet was not functioning properly, and there were dirty dishes left inside the dishwasher. The room overall felt unkempt and poorly maintained. We contacted the front desk, and a technician was sent up. He confirmed that the AC was not cooling and said it could not be fixed. He removed the air filter, which had about two inches of dust buildup, cleaned it after noticing we were watching, but that did not resolve the issue. His solution was to suggest cracking the window open, but there were construction trucks outside and the noise made that impossible. When we escalated the issue to the night manager, he brought a small portable fan and rudely told us that it was winter and the hotel only provides heating. This was shocking, as the booking clearly states that the rooms include air conditioning, which we paid for. When we asked whether another room with a working AC unit was available, we were essentially told to “take it or leave it,” and he walked away. We have stayed in many hotels and have never been treated with this level of hostility in the hospitality industry. The lack of professionalism and basic service was unacceptable. I would not recommend staying here. Edit: This is not an isolated incident. A quick scan of other reviews shows similar complaints about the AC and management response. Update: The next morning at 9 AM (Feb 12), we were woken up by extremely loud drilling from the floor above. When we called the front desk, we were told there was ongoing construction. There had been no notice prior to booking or at check-in that construction would be happening. A hotel should provide a quiet environment for proper rest, but this was the opposite experience. We requested to be moved to another room, and the morning front desk receptionist (female, I did not get her name) was accommodating and informed us they had another room on the same floor that was being cleaned. She said they would try to have it ready within the hour. I went down to speak with her directly and explained all the issues we had experienced — no functioning AC, kitchen sink faucet not working, TV remote not working, dishwasher bubbling continuously, an unclean room, and a scheduled water shutoff from 9 AM to 3 PM due to repairs (posted only at the front desk). We were eventually moved to a different room on the same floor. Although slightly smaller, it was noticeably cleaner and appeared more recently renovated, especially the bathroom and wallpaper. I thanked the receptionist for her help, as her professionalism and willingness to assist were in stark contrast to the night manager's dismissive “take it or leave it” response the evening before.
Thank you for providing your sincere and valuable feedback. Please accept our sincerest apologies for the multiple issues you've experienced. We aim to provide an excellent experience to all of our guests and by your comments I understand we failed you in this regard. Please know, we will be sure to address the issues provided to ensure we provide a much better experience for our guests. We are happy to know the female front desk receptionist was able to assist you while here. We would hope that you give us another opportunity to provide you with a much better experience on a future visit to the DC area.
We loved our stay at the Beacon Hotel and Corporate Quarters! The staff gave excellent service! Every associate we engaged with welcomed us with a smile and was quick and efficient in their service. After a long day of travel we were relieved to be warmly welcomed at the front desk by Monte who gave us all the information we needed. When we needed to extend our stay the lady at the front desk was extremely helpful and reassuring. Teddy always greeted us with a smile at the door as we came and left from the hotel. When we needed maintenance in the room Elvis did an amazing job and took care of our needs with a smile! The housekeeping staff were super friendly and amazing at their jobs! I would 100% visit this hotel again! Thank you for our wonderful stay!
Thank you for sharing your experience with us. We are delighted to know that Monte, Teddy and Elvis were able to provide you with great service! They will be thrilled to hear of your kind comments. We look forward to welcoming you back when y our travels bring you back to the area!
I have to say that we had a great stay thanks to Tracy he was amazing. We were so tired after driving for 9 hours. Our card wouldn't work at the pizza place and he paid for our pizza. I have never met such a sweet guy. Thankyou Tracy for blessing us . God bless you.
Thank you so much for sharing your experience with us. We are so delighted to know that Tracy was able to take great care of you! We will be sure to share your comments and recognize him for his efforts. We hope to welcome you back soon when your travels bring you back to Washington DC.
Stayed here with a friend for a few nights. I took the train from the airport- which took about 50 minutes, followed by an easy to find 5 minute walk. The hotel is in a quiet street with not much around it. Didn't see the bar or restaurant open during the two evenings we were there. The room itself was very good, comfortable bed, good tv and stocked water and coffee. The bathroom facilities were ok but took a while to get hot water from the shower and the door was a bit difficult to open. Staff were friendly and stored our bags on check out. Location is good- we ubered into the city and strolled 15 minutes to the white horse. We used local bar called the taproom which was good. Would def stay here again if in DC
Thank you so much for sharing your recent experience with us. We are glad to know you enjoyed your overall stay. We also appreciate your comments on some opportunities with bathroom facilities so that we can be sure to address this concern. We look forward to welcoming you back to our newly renovated hotel when your travels bring you back to the DC area!
Elvis Stephewson, he is great in all ways. So helpful and kind~
Thank you so much for your kind words regarding Elvis. We are happy to know he was able to provide you with great service and will be sure to let him know. We hope to welcome you back should you find yourself back in the area!
The Beacon is well located, in an ellegant site, with educated and trustable staff to inform you and provide you with confidence on your staying. It has a great staff, all proactive to help and to attend. The site is great for walking tour, and near public transportation. The cleaning is excellent.
Thank you so much for sharing this wonderful feedback. We are delighted to know you enjoyed your stay and the staff was able to provide great service. We look forward to hosting you again when your travels bring you back to the DC area!
The room heater was not working. The first night I did not sleep well because it was cold in the room. Maintenance Associate Elvis Stephenson came up and after inspection decided to upgrade me to another room since my first night did not go well.
Thank you so much for sharing your recent experience with us. We are so sorry to hear about the heater not working in your first room but are glad to know Elvis was able to take great care of you! We certainly appreciate your kind comments regarding the service he was able to provide and will be sure he is recognized. Thank you again for sharing this feedback and we look forward to welcoming you back when your travels bring you to the DC area!
This first off was an amazing experience from the friendly greetings from the staff, they made sure I had everything I needed and fully in depth with any questions I asked. The establishment itself was very clean and felt like home away from home. Highly recommend to anyone coming to the area for business or vacation!
Thank you so much for sharing your recent experience. We are delighted to know you enjoyed your stay and the staff was very friendly. We will be sure to share your comments with our team. We hope to welcome you back when your travels bring you back to the DC area!
The staff was great and the hotel was nice and clean. The one guy Monte went above and beyond to assure our stay was what we expected. My family and I will definitely be back!
Thank you for sharing your recent experience with us. We are delighted to know Monte was able to assist you and go above and beyond. We will be sure he is commended for his service! We look forward to welcoming you back in the future!
They customer support was so friendly love the staff there the atmosphere was so amazing and I had the best time there the rooms was so neat and clean
We are delighted to know you enjoyed your stay with us. We look forward to welcoming you back whenever your travels bring you back to the DC area!
Customer service was excellent. The staff were very friendly and courteous. The location was good and easy access to any part of the town. The room was very clean and smell fresh.
We are delighted to know you enjoyed your stay with us! We hope to welcome you back very soon when your travels bring you back to the area.
Staff at this hotel were very kind and attentive. Almost everyone I came across asked how I was. I recommend you go to the restaurant and make sure you try their crab cake was delicious. The server did a good job.
Thank you for sharing this wonderful feedback. We will be sure to share your kind words with our teams. We hope to welcome you back to enjoy some crab cakes when your travels bring you back to the area!
I stay recently with the Beacon ! We had a group stay with IC911 and it was surprised at how great the service was here. My ac stop working and the front desk switched my room and even upgraded me with no problem. The location was perfect for my group needs and even in my leisure time I was able to walk anywhere I needed or wanted to explore. I will be returning next year with my group to see all the new renovations.
Excellent stay! Wonderful staff! Had the best time. It was so clean! The best restaurant especially breakfast! Dinner was good and the service was excellent! Thanks for the experience!
I had such a lovely experience at the Beacon! I do not usually write reviews, however, the people were friendly and I really enjoyed my comfortable staycation! Thank you Monte for your help and suggestions!
I stayed at this hotel a couple weeks ago with a few friends, and we had such a great experience. The location was perfect for exploring DC, and the staff made us feel really welcome from the moment we arrived. Our room was clean and spacious, which made it easy for us to relax after a long day out in the city. What I appreciated most was how smooth everything felt, check-in was quick, the service was excellent, and the atmosphere was friendly but professional. Perfect spot for a weekend getaway!
Overall I stayed two nights in august 25, 2025 and the service was great. Front desk was very friendly and understanding. It's close to a lot of good restaurants.
The Beacon Hotel bar in Washington, DC is an absolute gem! From the moment I walked in, I felt completely at home thanks to the incredible team here. Mimi and Karen are shining examples of what great service should bewelcoming, attentive, and genuinely kind. They turned a simple stop at the bar into such a memorable experience. I'm already looking forward to happy hour tomorrow, and I know this will be my go-to spot whenever I'm in DC. ❤️❤️❤️ Huge thanks to Karen and Mimi for making my visit so special!
We are delighted to hear of your experience at our restaurant. Mimi and Karen will also be ecstatic to hear of your kind comments during your visit with them. We look forward to welcoming you back for happy hour!
Not a good stay at all. I rated the two stars due to the convenience location wise but other than that it was not a good stay at all. Firstly there was no hot water when we arrived in the shower so we both had cold showers. We raised this with reception and in fairness it was hot next time. Cleanliness wise it wasn't good. The carpets were not even hoovered as there were dried flowers on the floors of the bedroom which looked like they had been there for months. We therefore walked around with our shoes on in the room. Also the elevator smelt like wee wee! The room itself felt very outdated and somewhat falling apart. Half the plug sockets didn't work which was frustrating! Upon leaving we went to collect our bags which had been stored and waited over 15 minutes with a cab waiting outside to take us to the airport as the team member was nowhere to be found. If you aren't planning on spending much time in the room then it's not too bad due to the location, but I personally wouldn't stay again.
Thank you for your comments regarding your recent stay. We sincerely apologize for the multiple opportunities you experienced during your stay with us. We will be certain to go back to our teams with your comments to help improve the hotel overall. We hope you will allow us another opportunity to provide a much better experience should your travels bring you back to the DC area.
Second visit this year and a downgrade. Housekeeping staff was awesome, and front desk folks were helpful, when someone actually was at the front desk. Wifi was so weak, I couldn't conduct a business meeting on Zoom. The water in the sink took several minutes to get hot, though, strangely, not so with the shower. When I sought breakfast in the restaurant, there was no one staffing it, so I walked to a takeout place.
Thank you for sharing your feedback on your recent stay. We are disheartened to hear of your subpar experience. Please be assured, we will work with our teams to improve in the areas you've noted. We will be sure to share your kind comments with our housekeeping staff as well. We do hope you will provide us with another opportunity to provide you with an exemplary stay on your next visit to DC.
First time visiting DC and I must give a HUGE shoutout to Diane! She helped make this the most memorable trip. She gave us tips on how to get around, great restaurant recommendations and her overall readiness to lend a helping hand over exceeded my expectations.
We are so delighted to know you enjoyed your stay with us. We are especially excited to know that Diane was able to provide a great experience while with us. Diane will be thrilled to hear of your comments! We look forward to welcoming you back for a future visit when your travels bring you back to DC!
Karen was very kindly, and better recepcionist. She make us like being at Home. The room was very clean and beds very confortable.
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Karen helped make your visit special, we'll be sure to pass along your compliments. We can't wait to welcome you back again soon!
First of all, the location is excellent - a 15 minute walk to the White House - what more do you need?! The room was spacious and had everything that was needed, and the reception staff were always pleasant and helpful. The aircon worked well, and the coffee machine in the room was very welcome. The reason it was 4 stars is just because the rooms are a little tired and old fashioned, with lots of plugs plugged into extension leads. It was also annoying that virtually every time you left the hotel you needed to get your key re-set. We didn't eat there (it looked a bit expensive for breakfast), and there are some great coffee shops very close by. However, value for money was excellent. The only issue we had (which was raised and dealt with) was that my room was not cleaned or replenished one day, and the wifi was quite glitchy which made working tricky at points.
Thank you for sharing your valuable feedback regarding this most recent stay. We are delighted to know you enjoyed our location, some amenities as well as our staff service. We will be sure to share this feedback with our team. We understand your comments regarding an outdated product, room key disruption and internet. We will be starting a full renovation on September 15th and which will address all of these concerns. We do hope you will allow us another opportunity to provide you with a 5 star experience when your travels bring you back to the DC area!
I had a wonderful stay at the Beacon Hotel in Washington, D.C. The rooms were very good—clean, comfortable, and well-maintained, which made my visit both relaxing and enjoyable. I would especially like to thank Ms. Karen at the reception. She was incredibly friendly, kind, and welcoming. Her professionalism, warm smile, and helpful attitude made me feel truly cared for as a guest. She went above and beyond to ensure everything was perfect during my stay.
We are thrilled to hear you enjoyed your stay with us. We are also very happy to know Karen was able to take great care of you while you were here. We will be sure to share your comments with her and we know she will be very excited! We hope to welcome you back to our hotel whenever you visit the DC area again!
Usually when I travel I have much to say about my accommodations but unfortunately it was not memorable. The only positive was Jennifer at the front desk. When we first walked in she greeted us with a smile. She was polite, professional and informative. She made a great impression despite the rest and if more staff provided such kindness it may have left a lasting impression.
Thank you for sharing your recent experience with us. We are delighted to know Jennifer was able to provide great service for you, but disheartened to know this was not the service you received consistently. Please know, we will be sure to share your kind comments with Jennifer and address the subpar experience with the rest of our staff. We do hope you will allow us another opportunity to provide you with a much better and consistent stay the next time your travels bring you back to the area!
Diane is so....kind and helpful...professional....I never write reviews yet am grateful for her help.... Catherine Carson Austin
Thank you so much for sharing your recent experience with us. We will be sure to recognize Diane for providing great service. We hope to welcome you back very soon!
The was elegant the housekeeping staff bent over backwards bent over backwards to accommodate my every need. But above all James Rotavirus was stellar! The breakfast was delicious but his service far exceeded the quality of the food! When I return to DC I will ALWAYS stay at the Beacon! KUDOS!
Thank you so much for sharing your recent experience at our hotel. We are delighted to know housekeeping and James were able to provide great service to you. We will be sure your comments are shared with both the housekeeping team and James. We look forward to welcoming you back in the very near future!
MIMI THE BARTENDER WAS THE BEST PART OF our stay at THIS HOTEL!!! The hotel is not ready for guest at the prices they are asking. The tv's do not even have Netflix which was weird because the tv itself seems new but it had no updates. There was dish tv with maybe 20 or so channels! Crazy! Let's not even talk about the so called skybar. WHAT SKYBAR? It was just awful. My hubby and I travel 6 hours to go to his sisters wedding. We usually book Airbnb but we saw the skybar in the photos online and thought it would be a great place to invite the bride and groom for drinks before the wedding weekend. Pictures are attached. Horrible! The staff was pretty amazing and they did invite us to come back when the skybar is open after the renovations, but I just don't know if we will to be honest! Tomorrow I will speak with Monte who is the manager and just express my concerns. I hope he is as nice as the other staff. We will see! I WILL REPORT HOW MY CONVERSATION GOES TOMORROW WITH THE MANAGER AND LET YOU KNOW IF ITS WORTH COMING FOR A STAY!
Thank you for sharing your recent experience with us. I would like to extend our sincerest apologies for the subpar stay you had with us. Providing our guests with great service and comfortable, clean accommodations is always our top priority and we are disheartened to know this was not the case. Please know, we will look into all issues noted and follow up accordingly. A new renovation is on the horizon and would love to welcome you back in the future once this has been completed.
The hotel is old and definitely needs a full renovation, but the rooms are good and people are nice. The staff is welcoming and definitely want to be helpful, the infrastructure is out of their control
Thank you for sharing your experience with us. We appreciate your kind comments regarding our staff and comments about renovation. We are excited to share that we are undergoing renovation starting in just a couple months with a completion date of mid-2026. We do hope to welcome you back when your travels bring you back to the DC area to experience our brand new product!
I've been staying at The Beacon every summer for about ten years. While the rooms are dated in and in need of a facelift, they remain comfortable and clean. (A renovation appears to be in the works for 2026.) You can't beat the location! Jennifer at the front desk was incredibly kind and professional, allowing me to view a couple of room options before making a final decision on an upgrade. I was grateful for her help and patience!
Thank you so much for your valuable feedback. We are delighted to know Jennifer at the front desk was able to take great care of you and we will be sure to share your kind comments. We are starting our renovation at the end of 2025 with a completion date set for mid 2026. We hope to welcome you back again soon so that you can enjoy our brand new product!
The Staff are all so friendly and helpful. Mimi in the restaurant was especially nice and easy to talk to. She took great care of us. The room was amazing. We were on 7th floor and could see over the city to the north. I would say the room was very clean. Other than hearing doors slam, there was no noise. I would definitely stay here again. It is a little way from the main part of DC but it is walkable if needed.
Thank you so much for sharing your experience while staying with us. Mimi will be thrilled to hear of your kind comments and we will be sure she is recognized! We look forward to welcoming you back when your travels bring you back to the DC area.
Only my first night here but if you go to the bar and you are lucky enough to have Mimi serve you then you are in for a treat!! A total joy to talk to and she makes the BEST cocktails! Checking in was a breeze! Feels like you are staying in a garden apartment ! Defs a throw back feel In the best way possible!
Thank you for sharing your experience at our bar and hotel. Mimi will be delighted to hear of your comments! We hope to welcome you back to enjoy a cocktail when your travels bring you back to the DC area.
Jennifer at the front desk was amazing. She helped me with everything i needed and more. She was wonderful And she didn't waste any time getting anything that we needed. The service was fast and efficient.
Thank you so much for providing this great feedback on your experience. Jennifer will be ecstatic to hear of your comments! We hope to welcome you back in the very near future when your travels bring you back to the DC area.
If your life is important, don't book this hotel! We wanted to stay here for four nights but we ended up staying here only just two. On the second night I heard some noise and woke up to check what is it. Somebody tried to break into our room! I totally froze but I hit on the door and fortunately he finished trying and moved to the next door and tried to break that door also. I called the front desk and told him what happened and he said that he will check it. After that we didn't get any update or response about this so we decided to check out because we didn't feel safe here after that. When we went to the front desk to check out the receptionist said he checked the floor but he couldn't find anybody and that's it. No police, nothing… We asked him how could somebody get in the hotel without any permission or what would have happened if that guy could break into our room? And we didn't get any answer. We showed the photo about the door to prove what happened and we told him that we would like to check out after this because the hotel can't guarantee that we will be safe here because anyone can get in. We told him that we would like to get back the price for the remaining two nights and he said that of course just we have to wait the manager email. The manager sent an email where she expressed her regret for what had happened and that's it. I replied the email asking when we will get our money back but after that I didn't get any response. I wrote some email to the manager and the hotel, and sent email through booking.com but I got one answer, they will investigate this case and that's it. After this sent some more email but nothing. They ignore us. Booking.com also sent an email them but they didn't answer any email. I waited some days to write this review but I'm out of patience. So all in all If your life matters don't book here. They don't care about you or your safety.
Mate F, thank you for sharing your experience with us. We are disappointed to know this was your experience while staying at The Beacon and will look further into the concerns you shared. We have followed up with the third party that your reservation was booked through and confirmed a refund was returned to them and should be heading your way. We will keep this at the top of our list to ensure you receive this refund as soon as possible. Once again, we apologize for the subpar experience at our hotel and hope you will allow us another chance to provide you with a much better experience in the future.
Kind and understanding service for someone with physical barriers. I was pleased with the service and the food and drink. Thank you Jaqueline! You made an ordinary dinner special for me. There was a storm just before I got to the restaurant. Still the dining room was clean and ready for clients.
Thank you for providing this valuable feedback. We are delighted to know that Jacqueline was able to take great care of you. We are sure she will be excited to hear about your review! We hope to welcome you back in the near future when your travels bring you back to this area.
I travel a lot and I'm not high maintenance at all but this hotel is awful. Like not bad enough for me to deal with moving to a different hotel but I would absolutely never stay here again. I have no idea how it has so many stars. The AC barely works, and only in half of the rooms. Hot water runs out almost instantly. The room keys have to be re-keyed every single time you go up to your room and they tell you that when you check in, it's a known issue that they just don't seem to care about fixing?? It's seriously bad. Don't stay here.
We sincerely apologize for the issues you encountered with the air conditioning, hot water, and keycard access. These are not the standards we aim to uphold, and I assure you that your comments have been shared with our engineering and management teams for immediate review and correction. While we understand your frustration, we hope you'll consider giving us another opportunity in the future. If you choose to return, we would be grateful for the chance to provide a better and more enjoyable experience.
Where do I begin? On arriving had to wait for the receptionist to stop chatting.Not a good start! The room,first given, was awful so asked and paid for a upgrade.( Strangely,the next day we heard another person asking for a change of room and just given a free upgrade!)The upgraded room was something stuck in the 1980's.The bathroom had wall paper coming off the wall.In this room we had bed bugs! Moved again to a suite which again was very tired looking and desperately needed updating.Here,there were cockroaches!! Took pictures to show reception who didn't seem to fazed about them.More concerned about the bed bugs which had to show them as clearly there was a element of doubt.So,moved again to another room at about 10:00 pm.We left the hotel, understandably,a day early!!
Canarie, thank you for having stayed with us while you visited Washington DC. We do understand the severity of your concerns and have addressed them adequately. We also did have a professional come and thoroughly inspect the room with bed bug suspicion and the results were negative. If you'd like to further discuss this matter, please contact us directly. We look forward to hearing from you.
he hotel was in the perfect location, close to DuPont Circle. The staff was excellent from the welcoming, Diane Contreras was so sweet and helpful. Always the rest of the employees in the concierge including their manager were so nice, friendly and ready to help. The rooms were very clean, comfortable and beautiful. The housekeeper was always very attentive and ready to please you with anything you needed. I would recommend this hotel for a good stay in Washington DC. Thanks a lot.
Thank you so much for sharing this valuable feedback. We are delighted to know you enjoyed your time with us and several of our team members were able to make a great impression, including Diane. She will be thrilled to hear about your comments. We do hope you will return for another visit in the very near future!
We love the Beacon Hotel. This is the second visit and not the last. This property could not be more central to where we want to be!!!! Walking distance to all the restaurants and bars around Dupont Circle. The staff is friendly and accommodating.
Thank you so much for this valuable feedback. We are delighted to know you enjoyed your stay with us and hope to see you again soon! As we noticed you rated us a 4/5, we would love any additional feedback that could help us improve for a 5 star review next time. If you would like to share, feel free to email this over to [email protected]. Thanks again for sharing your experience, and we hope to welcome you back very soon!
I don't usually leave reviews, but I had to show love for this place and the beauty who approached me known as Ms.Winta & Jacqueline. From the second I walked in, I felt welcomed — like they actually cared. The staff was so friendly and attentive, and it wasn't fake-nice either… it was genuine. Now let's talk about the food — wow. Every bite was full of flavor, and you can tell they put heart into what they serve. I left full, happy, and already thinking about what I want to try next time. This spot definitely earned a repeat visit from me. If you're thinking about going, stop thinking and just go. You won't regret it.
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Winta and Jacqueline helped make your visit special, we'll be sure to pass along your compliments. We can't wait to welcome you back again soon!
I'm a corporate event planner and manage several room blocks at several different hotels. The Beacon has been, by FAR, the easiest to work with thanks to Selam Mekonnen, our meeting manager. She responds immediately, is organized, kind, and clear in her communications. I wish I could work with her at all of my venues!
Thank you for choosing The Beacon Hotel to host your group! We are delighted to learn Selam was able to provide the hospitality you deserved. We hope to see you and your group again soon!
While the location is good, I feel otherwise duped by the positive reviews. We stayed on the 9th floor, and the hallway and room smelled of mildew. (Ultimately, it grossed us out so much that we left for the airport hours early because we couldn't stand to be there for another minute.) Housekeeping skipped our room one day which did not help. The room had a dented fridge and stained tub, contributing to an overall dingy feeling. We ate breakfast in the Bar & Grill twice, and both meals were unappetizing. I really suggest you look elsewhere.
Hello 25jennas, we are very saddened to learn your stay with us was less than ideal. We will be passing along your feedback to our housekeeping, maintenance and restaurant leaders to ensue we find resolutions. We do hope you give us another chance in the future to provide to you the hospitality you deserve.
Jackie and Winta took really good care of me. Made me feel like a home away from home. They brew the best coffee in the Beacon Hotel restaurant. Will be back and worth telling others about this place. Overall, hotel and staff are very welcoming and accommodating.
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Winta and Jacqueline helped make your visit special, we'll be sure to pass along your compliments. We can't wait to welcome you back again soon!
I had such a great experience. Winta is the manager and she was amazing. She welcomed me with so much grace and was super, super nice. She kept checking on us and made sure we were comfortable. She's very kind and easy to talk to. The waitress was also really attentive. We were treated so well. The place is peaceful and gives you that at home feeling. I loved it and I'll definitely be back.
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Winta and Jacqueline helped make your visit special, we'll be sure to pass along your compliments. We can't wait to welcome you back again soon!
Very nice. Beds were comfy and rooms were very clean. just for future let guests know how to use the AC with the room key also bars in the tubs for older guests... and Winta was very nice at breakfast. If in the area I plan to come again. Thanks....
Thank you so much for choosing us as your home away from home. Your feedback will be gladly noted and passed along to the proper teams to ensure we rectify any issues. We will also pass along your kind words to Winta! We hope to see you again soon!
We really enjoyed our time at the hotel restaurant. Winta was wonderful! Jackeline too. Very nice environment. We really enjoyed our time at the hotel restaurant. Winta was wonderful! Jackeline too. Very nice environment. We really enjoyed our time at the hotel restaurant. Winta was wonderful! Jackeline too. Very nice environment.
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Winta and Jacqueline helped make your visit special, we'll be sure to pass along your compliments. We can't wait to welcome you back again soon!
Coming here to the Beacon is pretty awesome! After being here from Sunday, Monday, Tuesday, Wednesday, and Thursday it has been a great experience here. One of the best experiences here is having a bartender named Mimi, she was knowledgeable and awesome.
Thank you so much for sharing your wonderful experience. Mimi will be thrilled to hear of your comments! We look forward to welcoming you back to our restaurant when your travels bring you back to the area.
I stayed at the Beacon Hotel during National Police Week, with some Co-Workers. Of all the hotel, specifically Mimi at the Restaurant, made the trip. She wss so friendly, amazing bartender, and made us feel right at home. I would stay again.
Thank you so much for sharing your wonderful experience. Mimi will be thrilled to hear of your comments! We look forward to welcoming you back to our restaurant when your travels bring you back to the area.
Winta and Mimi were amazing!! They were very friendly and welcoming, the service was incredible. I had a really great experience, as did the family I came with, and will definitely come back. I don't have a recommendations about changes or improvements.
Thank you so much for sharing your wonderful experience. Winta and Mimi will be thrilled to hear of your comments! We look forward to welcoming you back to our restaurant when your travels bring you back to the area.
Great experience! Winta and Jacqueline were amazing ! The mimosas were flowing and the food was good ! My parents brought here years ago as a kid. I brought my mom here for Mother's Day it was empty . I feel like it was due to renovations.amazing place lovely people Winta is a charm. I will be back.
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Winta and Jacqueline helped make your visit special, we'll be sure to pass along your compliments. It's heartwarming to know that you chose to bring your mom back to a place with such special memories. While our renovations may have quieted things a bit, we're glad you still felt the warmth and charm we strive for. We can't wait to welcome you back again soon!
To whom it may concern Recommendation for Mimi,Winta,Jacqueline, and Vontrese. I want to give my truth comment for these people. what I observe and feel is that they are dedicated to their profession. having said that they have smiling faces and compassion when they give their daily service and very welcoming.Above all, they are naturally gifted. Also, I appreciate the company for having such great employees.They are great assets to the company for growth. Thanks!
We truly appreciate you taking the time to recognize Mimi, Winta, Jacqueline, and Vontrese for their outstanding service. Your kind words about their dedication, warmth, and natural ability mean so much, not only to them, but to all of us. They consistently go above and beyond to create memorable experiences for our guests, and it's wonderful to see that reflected in your comments. We look forward to welcoming you back soon!
Very comfortable bed, room was a great size. The only downside was figuring out the climate control for the room, it seemed a bit complicated.The restaurant was nice and so was the bar. Great location to public transit. Staff were friendly, especially Mimi and Karen, they were the best!
Thank you so much for providing this valuable feedback. We are pleased to know you enjoyed your stay with us. We appreciate the feedback on the climate control and will be sure our teams look into this. We will be certain to share your wonderful comments regarding Mimi and Karen. We know they will be thrilled to hear about it! We hope to welcome you back to The Beacon very soon!
Special thanks and recognition to Mimi at the Bar and Karen at the Main desk for all they do. My best friend and I arrived on Monday the 31st of March, to spend a few days in DC for a visit. Enjoyed a wonderful dinner and drinks throughout the week. We didn't wanted to leave since we enjoyed so much our stay. Both Mimi and Karen made it wonderful. I hope this reaches them ❤️
Thank you bayernm2024, we are super happy to learn Mimi and Karen had a positive impact on your experience with us. We will be passing along your kind words, we are sure they will be thrilled. We do hope you visit us again!
I work in the area and maintain a work relationship with the hotel with matters concerning safety. The front dest always has been courteous,kind and friendly with myself as well as my team. I believe that the front desk as well as the front door personnel exemplify excellent customer service and hospitality.
Thank you for sharing your feedback with us. We truly appreciate your time and comments, as they help us continuously improve our service and guest experience.
Great location staff was very professional and friendly. Definitely coming again in the future. Very clean and very short walk to the Monument and the White House. Various things to do. I was complimentary upgraded to a King Jr Suite during check in.
Thank you for sharing your feedback about your recent stay with us. We truly appreciate your time and comments, as they help us continuously improve our service and guest experience. Your satisfaction is our top priority, and we are committed to addressing your concerns to ensure your next visit is nothing short of exceptional. We look forward to welcoming you back and providing you with the outstanding hospitality you deserve.
The staff was very helpful, our Jr. Suite room was big, we loved being able to walk to the National Mall and Metro Station. It was great!
Thank you for sharing your feedback about your recent stay with us. We truly appreciate your time and comments, as they help us continuously improve our service and guest experience. Your satisfaction is our top priority, and we are committed to addressing your concerns to ensure your next visit is nothing short of exceptional. We look forward to welcoming you back and providing you with the outstanding hospitality you deserve.
A wonderful location within walking distance to downtown galleries as well as all that DuPont Circle and nearby neighborhoods have to offer in the way of restaurants, bookstores, etc. The front desk service was always attentive and welcoming, especially Jennifer, one of the associates, whose smile greeted us when we arrived and was so helpful providing information, getting us a taxi, etc. It's an older vintage hotel but classic in its way, and well maintained.
Thank you so much for providing this valuable feedback. Jennifer will be thrilled to hear of your comments! We are happy to know you enjoyed your stay with us and look forward to your next visit!
Great location for my purpose. Comfortable room at a reasonable price. Beds are very comfortable and I always get a good night sleep.Friendly staff especially Yohannes the houseman. Location great -- near 17th and Dupont I stay here everytime I come to DC.
We are thrilled to know you enjoyed your stay with us and we are your hotel of choice when visiting DC. Yohannes will be excited to know of your kind words and we will be sure he is properly recognized. We look forward to your return visit with us again!
I was a bit perplexed about this hotel due to the mix reviews, but glad I booked. The price is bargain compared to other DC hotels. Area: safe area surrounded by embassy. Rooms: booked twin room, very specious room, bathroom is small, beds comfortable, desk, arm chair, mini fridge (no kettle) coffee machine, room is clean & modern. Housekeeping cleaned our room after 3 days and it was spotless. Location: Supermarket (Safeway) is only 10mins walk, closest coffee shop (Coffee Bar) 5mins walk, taxis to the main city centre $10-$12, most restaurants are in walking distance. The receptionist that served me on Friday 7 March in the morning, was very polite and knowledgeable about the area and services at the hotel (forgot her name). I will definitely come back again.
Thank you so much for providing this feedback on your recent experience. We are thrilled to know you enjoyed your stay with us and that you will be back. We hope to welcome you back very soon!
The hotel was great. Mimi at the bar was warm and friendly. Fantastic hotel that I would recommend to anyone. The rooms are clean and the front desk is very accommodating. Whether you're staying for business or pleasure this hotel will not disappoint.
Thank you 733parkerh, for your kind works in regards to Mimi. She is a great asset to the team and your kind words will be passed along. We hope you visit us again soon!
I had the pleasure of staying at the Beacon Hotel this past week while attending a work conference, and the experience was fantastic. From the moment I walked in, I was warmly greeted by Mirian at check in. She was friendly, professional, and attentive. She truly went above and beyond to make me feel welcome, which set such a positive tone for my stay. I also want to highlight the excellent service from Teddy, the bellman. He was incredibly helpful in assisting me with valet parking my car, (I'm not the best driver in tight spaces) making the process smooth and stress-free. His friendly demeanor and willingness to help were greatly appreciated. The hotel itself has an excellent location and the rooms were clean and comfortable, but the outstanding service from Mirian and Teddy made all the difference. I'll definitely recommend the Beacon Hotel to others and look forward to staying here again.
Hello Global778045, thank you for taking the time to write such great praises on our team members, Teddy and Mirian. We are very happy they were able to impact your stay so positively. We hope to see you again soon.
Associate Elvis was very helpful and efficient in fixing all the electrical and electronic problems. He also provided a refrigerator. Overall, the hotel is comfortable, clean and the staff is friendly and cooperative. Also, love the neighbourhood.
Thank you aartitikoo, we are happy to know Elvis was able to fix all the issues and your room. We are very thankful to have him on our team. We hope you visit us again soon.
I had the pleasure of staying at this hotel for business, and I must say it exceeded my high expectations. I would like to thank Lavina Nangia, the Sales Manager at Beacon Hotel. She provided outstanding service, is so helpful and courteous. We will continue to patronize Beacon for our business travel. The rooms are spacious, clean and comfortable and I highly recommend this hotel!
Thank you X16MVrachelc! We are thrilled to learn we were able to exceed your expectations and that Lavina was of great help to make that happen. We are lucky to have her on our Team. We hope to see you again soon.
Rooms are well appointed, the property though dated, have been kept well. Lending it a touch of excellence despite its history. There was a slight annoying soft buzz coming from the fire alarm in the room. Perhaps the most unexpected and warmest welcome was from the very accommodating valet -Teddy.
Thank you for sharing your feedback about your recent stay with us. We truly appreciate your time and comments, as they help us continuously improve our service and guest experience. Your satisfaction is our top priority, and we are committed to addressing your concerns to ensure your next visit is nothing short of exceptional. We look forward to welcoming you back and providing you with the outstanding hospitality you deserve.
The catering staff, particularly Selam Mekonnen Executive Meetings Manager, did a fantastic job. She was attentive, professional, and accommodating to our requests. We had a meeting with a reception and the room, venue, food, and staff were terrific.
I planned a conference at the Beacon Hotel for about 150 people and I was so impressed with the service. Selam Mekonnen was our event manager and she was an absolute pleasure to work with. She went above and beyond in every way from planning to execution to make the conference a success. And the team on the ground managing set up and food service was so professional, helpful and made my job easier. I would definitely recommend this property and working with Selam.
Hello U1972FNrachels. Thank you for choosing us to host your guests! We are happy to learn Selam and our team was able to execute and provide you with a successful event. We will be passing this kind message along. We hope to work with you again.
The showers are NOT clean! I found a small bundle of long hair in the shower and it's impossible for anyone to miss. The front desk told me to write a review because the cleaning crew won't believe the hotel staff. This is sad because you want the basics when you get a room, but the standards aren't met.
Hello Darrentraveling. We are very sorry to learn your experience with us was not up to our expectations. Please know we take every concern/ complaint seriously and will be following up with our housekeeping team. If you'd like to discuss your concerns further feel free to reach out to me directly. [email protected]
The rooms here are great, but what really impressed me was the staff. I forgot to bring a personal item with me on my trip, and they were able to instantly help me get a replacement. Thanks especially to Selam M. for your help with this! You rock!
We are happy to learn you felt welcomed by our staff! This is what we strive for, our team is fantastic and are glad to know you think so as well. See you again soon!
The staff!! Fantastic, fantastic, fantastic. Really nice place, good location, but the staff was the star of the show very friendly, polite, and helpful. Anything I needed they were there to be of service. I felt very welcomed and I would definitely stay here again.
Thank you for staying with us Britney1021! We are happy to learn you felt welcomed by our staff! This is what we strive for, our team is fantastic and are glad to know you think so as well. See you again soon!
Check in was a breeze, the staff was very friendly and helpful. The room we stayed in was clean and spacious but is in slight need of renovations. We ate breakfast at there in house restaurant which was better than expected. I would definitely recommend staying at this hotel.
Hello Johnbu2603OW, we are delighted to learn your stay with us was up to your expectations. We know there are many beautiful properties in the area and are very thankful you chose us. We will be passing along your kind comments to the staff so they know they are making a difference. We hope to see you again!
Beautiful hotel!!! The staff is so sweet and so helpful, this is the truest meaning of hospitality. Will be back soon , and will be telling all my family and friends about staying here whenever they are in the area. 10/10 experience, highly recommend.
Hello hazelbU956ES, thank you for your feedback and kind words. We are happy to learn the staff left a such positive impact on your stay. We would love to welcome you and your family back in the future!
Nice budget hotel to stay in especially something closer to all memorials. All staffs are respectful and very kind to assist us and answered all our questions. This hotel was great! The customer service is on point. Very helpful and accommodating to the guest. The entire hotel is beautiful, clean and well decorated. Great place to stay with amazing views. I will be back!
Hello G5955JJrickp, thank you for staying with us while you explored Washington DC. Your kind words about the staff and hotel will be passed along to our staff. They will be happy to learn they are making a difference one guest at a time. We hope to welcome you back soon!
When I stayed at The Beacon Hotel, everything was breathtaking! The front desk greeted you very professionally and I felt like I was home. The room was nice and clean. They gave exceptional care when needing extra towels. The front desk person gave us dinner suggestions. Housekeeping was nice and did well with the upkeep of the hotel. I would recommend you stay here if you want to feel like your away from home in the heart of Washington DC
Thank you lateasiar, we are thrilled to learn that our location and housekeeping standards were up to your expectations. We take pride in making our guests feel at home and are happy we were able to accomplish that throughout your stay. We hope you visit us again soon!
I had a wonderful stay at this property! The location was perfect for my family's needs, and the staff went above and beyond to make our experience exceptional. I would highly recommend this hotel to others and look forward to returning in 2025.
Hello MichaeleM6755LK, thank you for staying with us during your time in Washington DC. We are happy to learn you and your family enjoyed your time with us. See you again soon!
This was the perfect place to catch up with my friends from out of town and was a great location for going to the bars & restaurants in the area. The few extra needs we had for our room with bedding and checking bags before my friends flight was all very well accommodated by the staff and the manager, Monte Kent. Would certainly stay here again and would recommend it for anyone hosting people who want to experience the best of DC.
Thank you dylanthomasb, we are delighted to learn that the staff and Monte were able to positively impact your time with us. We are very grateful you chose to stay with as we know there are many great hotels in the area. We hope to see you again soon!
I came here with my family and honestly no regrets the customer service was very helpful and patient with me! For a short trip and being located in the heart of DC it was amazing and having the White House so close made it so much easier for my family
Hello 296mlgf, we know there are many hotels in the city you could've chosen and are thankful you decided to stay with us. We are thrilled to learn our team made a positive impact throughout your time with us. We hope you visit us again.
Worst stay ever! Saying rooms are dated is kind No heat for 2 nights. No blankets and the comfortor was paper thin. Wallpaper falling off wall. No refrigerator, but room was cold enough! The heater had an odor a there was only off or high, cold air with temps 12 degrees outside. Could hear adjoining room's conversation. Gaps in door. Smelled awful. Unable to book any other hotel. The shower was hot, but curtains didn't fit, so water went everywhere. Stay away
Hello mcyank, we are saddened to learn your stay with us was less than ideal. We will be looking into all your concerns to ensure all problems are addressed. We do hope you visit us again once our renovations are complete.
I arrived early for the 'No Labels' conference which consisted of a lot of people who did not know each other. I asked Mirian, at the desk, if she would share my info with other 'No Labels' attendees when they checked in. Mirian, and Jennifer who told over desk duty from Mirian, did so. As a result, I met some conference attendees in advance. Great support. I will note that they don't have refrigerators in the rooms.
Thank you Y5610UMclaudet. Your kind words are very much appreciated and will be passed along to Mirian and Jennifer. I am sure they will be thrilled they were able to make your stay memorable. We will be passing your note about the refrigerators to proper management to ensure we can improve for your future stay. See you soon!
Nice spacious room with a comfortable bed and pillows. Nice to have a bath rather than just a shower after a long day exploring the city. Plenty of storage and a coffee machine. Two bottles of water provided each day. Room was clean and the linen and towels were good quality. 10 minute walk to the White House. Nice area, we felt safe walking around in the evening.
Hello Z1669EVrachelc, thank you for choosing to stay with us while you visited Washington DC. We are thrilled to learn you enjoyed the room's cleanliness and amenities provided. We do hope you visit us again soon!
Nice location in the heart of DC, however, shady practices with charges (I paid prior to arriving for two night) and was charged twice the amount on arrival (plus a $200+ fee for parking and misc). Room rented was meant for a family of four and somehow ended up being an ADA room (which is fine but not needed and potentially taking from someone who did) that had no coffee maker and hair under one of the cups. Not a bad place if you're willing to deal with the price, won't be staying here again though.
Hello JP, thank you for your feedback. We are sadde3ned to learn you had issues while you stayed with us. We will be investigating your concern in regards to the coffee maker and hair in your room as this is not up to our standards, All rooms should be equipped with a coffee maker and cleanliness is a priority. Please reach out to me directly if you want to further discuss your bill. I'd be happy to look into it and ensure everything is correct. I hope to hear back from you shortly.
Great find in the middle of DC. The hotel was a bit tired but it was clean and all the staff were fantastic! The value was definitely there, especially for a business trip. I didn't get to try the restaurant but they do have one available. I recommend.
Hello Justinz9995CH, thank you for having chosen to stay with us while you visited Washington Dc. Your kind works are appreciated and will be passed along to the team. We will soon be undergoing a full renovation, we hope to see you again once it is complete!
Mimi was the best bartender! Very friendly, carried on a great conversation with her..great service! Food quality was great..orderd the house bread, tomato soup and house salad with steak. Highly reccomend the bar at The Beacon. Rooms were also comfy and heard there is a big ronnovation happening soon.
Hello C2396ETadamc, thank you for your feedback. We know there are many places you could've chosen and are very thankful you stayed with us. We are glad you had the time to visit our restaurant and that you enjoyed the food and Mimi's hospitality. We hope to see you again once the renovation has finished!
Very nice stay. Loved the Bar and Grille! Mimi was great snd a joy to visit with! And, the other restaurant staff was very . Room was clean and hotel staff very helpful. Close to all the monuments and attractions. Felt very secure as well. **********
Hello !9664VYclaireb, thank you for making us your home away from home while you visited Washington DC. Your kind words about Mimi will be passed along to her. We are thrilled she was able to make a positive impact on you throughout your stay. We do hope you visit us again soon!
Hotel is great. Staff is wonderful.. especially Mimi at the Beacon Bar and Grill. Such a professional and lively person! Will be back soon as I travel to DC often for business. Rooms were clean and updated and room service was attentive. Will gladly recommend.
Thank you LisamO4280PW, we are thrilled to learn you enjoyed your stay with us. Mimi is a great asset and your kind words will be passed along to her. We hope you visit again soon!
The restaurant was great, had breakfast each morning, happy hour in the afternoon and dinner at night. Service was friendly and fantastic. The stay was also great, housekeeping, clean and happy to help. Front of desk was helpful and friendly. I would recommend this place to family and friends if they were to travel to Washington DC
Thank you for your feedback JanetsT6755CS. It is great news to learn you enjoyed your time with us. We take pride in our associates work and are very happy they met your expectations as well. We hope to see you again soon!
My husband and I enjoyed our time here. The accommodations were comfortable and reasonably priced. The restaurant at the Beacon Hotel had delicious food that was well-prepared. Our bartender, Mimi, was outstanding! She was gracious, and made fine meal suggestions. We plan to return to the Beacon.
Hello Sylvia B, thank you for choosing The Beacon Hotel as your home away from home while you visited Washington DC. Mimi is a great part of the team and we are happy she made a positive impact on your stay. Your kind words are appreciated and will be passed along to her. We hope to see you again soon!
The room could use some sprucing. Update colors and carpeting. But with that being said, it was very quiet. You should certainly update TV so customers can use their own Netflix. All hotels have that these days. Mimi at the hotel bar was excellent. Friendly and accommodating.
Thank you X3037XHmicheles! We are thrilled to lean Mimi made an impact on your stay. Your comments regarding the room will be discussed for proper solutions. We hope to see you again soon!
Besides an extremely helpful and pleasant doorman who went above and beyond to help two women with two small children and a ton of luggage the rest of the staff was miserable (grunted replies & I guess were forbidden to smile) , and they could not be bothered to lift a finger to help (even when we struggled with the luggage cart coming out of the elevator with two crying kids. Another guest came from the lobby to help us get out of the elevator) . The room had a broken thermostat control, peeling wallpaper and see the attached picture for the bag of garbage that was left in our room the next day when we returned. Nor were the coffee & water replaced the following day. For the amount of money paid for this hotel I would have expected better service
Deborah B, we are saddened to learn you did not have a good experience with us. We will properly be addressing your concerns about our staff, thermostat and cleanliness of your room. This is definitely not up to our standards and will work diligently on fixing everything mentioned. We do hope you decide to give us a second chance in the future.
Our family stayed at this exceptional hotel in Washington DC. It was everything we expected. It was centrally located near the metro rail, and our points of interest. Our room was perfect for our family of 4. with a kitchenette; good beds and fluffy pillows. Housekeeper checked on us every morning. She was precious. I would highly recommend this classy hotel!! Wonderful breakfast & dinner in restaurant. HIghly recommend!!
Virginiaa92, thank you for choosing The Beacon Hotel as your home away from home! We are thrilled to learn you enjoyed your stay. We are glad the kitchenette, bed and staff were all to your liking. We hope to see you again soon!
We decided to spend four days touring the sights in Washington DC. We walked quite a few places from the hotel. We went to the White House and Ford's Theatre. We went to the Capitol and Lincoln Memorial, and the Air and Space Museum, all walking from the hotel. The room was pleasantly appointed with amenities such as coffee and water. The beds were nice and firm. And the staff were very attentive! a nice place to stay while sight seeing!
Bruce M, thank you for choosing The Beacon Hotel for your trip to Washington DC. We are thrilled to learn you enjoyed our location and our staff was attentive. These kind words will be passed along. We do hope to see you again soon!
So disgusting. Look at the pictures. Water dripping in bathroom and only excuses from the reception. The subway sounds every 10 minutes 24/7. Always different personnel so no answer to my questions or requests on changing of room. So disappointied.
973mrj, we appreciate the time you took to share your experience. We are naturally disappointed to hear about the maintenance and cleanliness concerns. Please be assured we will address your concerns with the proper teams. We earnestly hope that you will give us another chance to serve you better in the future.
Poor Parking arrangement, none on the website mentioned "valet parking" only. Room is very old, rusty everywhere. No refrigerator, no microwave, you can hear people talking from next door and hallway. Extra hidden fee will be charged into your account. My daughter and I have bugs bite all over our body, her face is having rashes and swollen, we never had experience in different hotel like this. Go and find another hotel if you don't have to stay here! Service is terrible too.
Hello IAgustina, thank you for sharing your feedback. We are always looking to improve and will take a look at our 3rd party vendors to ensure they are communicating the correct information. We also are saddened to hear you had bug bites. This is a very serious matter and ask you to please contact the hotel directly so we can properly investigate this situation. We look forward to speaking with you. Beacon Hotel Management
My stay at the Beacon Hotel in Washington, D.C. was a blend of positive and negative experiences. On the positive side, I must commend the front desk staff for their exceptional friendliness and professionalism. They were always attentive and eager to assist, making the check-in process smooth and welcoming. However, my experience was marred by serious concerns regarding cleanliness. After a few nights, my companion and I began waking up with mysterious bites on our legs. This occurred over several days, leading us to suspect some sort of insect issue in the room. Although we never confirmed what was causing the bites, the situation was unsettling enough that we requested a room change. The hotel staff assured us they would inspect the room, but unfortunately, we never received any follow-up or explanation about what might have been the cause. This lack of communication, combined with the discomfort of waking up with bites, left us feeling uneasy. While the staff's kindness was greatly appreciated, the issues with cleanliness and the inadequate response to our concerns significantly impacted our overall experience.
Hello Israel, thank you for having stayed with us while you visited Washington DC. We are happy to know that your interactions with our staff were positive. However, we do understand the severity of your concerns. We did have a professional come and thoroughly inspect the room and nothing concerning was found. If you'd like to further discuss this matter, please contact us directly. We look forward to hearing from you.
Excellent location and rooms are good, enough space. Good Breakfast inside the hotel. Room service is excellent. Only issue was the parking. 70 USD parking for a night is too much. However there are public garage within 5 mins walk with 34 USD / day rate.
Hello Ankit G, thank you for allowing us to be your hosts while you explored Washington DC. We are thrilled to know you enjoyed your stay with us. We hope to see you again soon!
I would not recommend this hotel. It is very outdated and the room was not very clean. When we opened the fridge door the smell that came out was not fresh at all. The room itself was also extremely dark. Even with every single light on, the room was not bright at all. The bathroom was tidy, but we didn't feel as though it was really clean. The old-fashioned shelving unit in the bathroom was dusty and dirty. The beds were not comfortable and felt very lumpy. The window in the room had been left open prior to our arrival and made the room humid. The furniture in the room was dirty and/or the coverings were flaking off. I sat on a towel on anything I sat on in the room. The front desk staff, housekeeping and the valet staff were all very nice and helpful. That was the one plus to the stay. For the price of this hotel, I was EXTREMELY disappointed and would never stay or recommend this hotel.
Thank you for your feedback. This is essential to us as we are always looking for ways to improve. We do take pride in our work and will be discussing the cleanliness of your room with the proper leaders. We are although happy to know your interactions with our staff were pleasant. We do hope you give us a second chance in the future!
After a difficult day, finding a vegan burger and fries at happy hour hit the spot! Bed was comfortable, staff was helpful,: asked for air conditioning to be checked as it wasn't keeping up with 98F heat outside, and it was fixed right away. Maid service excellent, coffee and non-dairy creamer (hurrah).
Thank you for sharing your experience at The Beacon Hotel. It's wonderful that our vegan burger and fries during happy hour provided you some relief after a challenging day. We are glad you found the bed comfortable and that our team members were proactive in addressing the air conditioning issue promptly. It's great to hear you appreciated the excellent maid service and the availability of coffee with non-dairy creamer. We strive to make every guest's stay as enjoyable as possible and your feedback is greatly appreciated. We hope to welcome you back soon for another enjoyable visit. Best regards, The Beacon Hotel Team
The value for your money is very low. They ask a high extra fee for nothing; a typical shameless habit in a lot of american hotels. Small rooms and a small bed. Hygiene is bad. Bad and customer unfriendly service. They give you nothing extra; which a good hotel should do. Only the location is good.
97gje, thank you for sharing your thoughts. It sounds like certain aspects of your stay didn't meet your expectations. We are always aiming to offer great value, so it's disappointing that you felt otherwise. Our goal is to provide a clean, comfortable environment, and we regret that this seemed lacking during your visit. We understand the importance of friendly and efficient service. It is truly regrettable that you did not receive the level of service our team strives to provide. We are constantly working to improve and will use your feedback to guide our efforts. We are pleased to hear that our location was convenient for your needs. Hopefully, it allowed you to explore the surrounding area effectively. Your feedback is valuable, and we hope for another chance to better serve you in the future.
I cannot recommend booking the hotel. After paying USD 100 a night via an online travel agency I had to pay additional USD 30 a night as a so called service fee direct to the hotel. It should be clear to know the whole room rate at the time of booking!!!
pitxxx, Thank you for sharing your feedback. The concern you raised about the additional service fee is appreciated. Transparency in pricing is important, and efforts are continuously being made to ensure that our fees are clearly communicated during the booking process. The goal is to provide comprehensive information upfront to avoid any surprises upon arrival. Your input is invaluable in helping to improve the overall guest experience. Should you reconsider, we would be grateful for an opportunity to better serve you in the future. Best Regards, The Beacon Hotel Team
We stayed in Beacon for nine days, it is a very well located hotel, close to everything tourist, there are restaurants nearby, the subway station is nearby, the silver line passes through Farragut West.
itzcaf, Thank you for sharing your experience with us. It's great to know you found The Beacon Hotel's location convenient for your nine-day stay. Being close to tourist attractions, nearby restaurants, and the Farragut West subway station, which provides easy access via the silver line, is something many of our guests appreciate. We're pleased it added to your overall experience. We hope to welcome you back for another enjoyable stay in the future. Best regards, The Beacon Hotel Team
we stayed at this hotel with friends). We liked. Purely! Carefully! Very convenient location, everything is within reach!) The view from the window is also beautiful!) Most importantly, it was clean!)
ldjang884469, The team at The Beacon Hotel is thrilled you and your friends had an enjoyable stay! It is wonderful to hear you found our location so convenient, allowing you to easily reach everything you needed. We take pride in offering a spotless environment, and it is great to know you appreciated our efforts to maintain cleanliness throughout the property. The beautiful view from your window must have added a special touch to your experience, and we're glad that detail stood out to you. Our team members strive to make every stay memorable, and your feedback confirms it worked well during your visit.
I had read the reviews and was a little hesitant to book but, was glad we kept out reservations. The location was very convenient and was in walking distance to a lot of things in the area. I do wish they had offered a shuttle service to / from the airport. They also could have made the lobby area a little more inviting and had cold water and coffee available for free downstairs.
lminer142648, Thank you for sharing your review. We're pleased you decided to keep your reservation and found the location of The Beacon Hotel convenient and within walking distance to numerous attractions. Your feedback regarding a shuttle service is appreciated, and we understand how such a service could enhance convenience. We're also taking note of your suggestions about the lobby ambiance and the availability of complimentary cold water and coffee. Your detailed insights are invaluable and help us strive to offer an even better experience. We hope to welcome you back in the future and provide an even more enjoyable stay. Safe travels!
The hotel was old, the team at the lobby mainly at night shift were extremely rude. The hotel charged US$34 per day resort fees and US$60 parking service. Definitely never come again.
marena610862, It is regrettable to hear that your experience did not meet your expectations. Our goal is to provide all guests with a memorable stay, and we strive to maintain high standards in hospitality and service. Regarding your comments about the interaction you had with our night lobby team, it is concerning to hear they did not meet your expectations. We assure you that we take such feedback seriously and will address this with the appropriate individuals. The resort fee and parking charges you mentioned are standard practices aimed at offering enhanced services and amenities. We understand that this might not align with everyone's needs and preferences. We appreciate your feedback, as it highlights areas for improvement. Thank you for sharing your thoughts.
The AC does not give control or even tells temp. Thermostat controls too streamline but worse in night some green issue slows the AC to barely functioning. Thermostat controls are joke can't control fan speed many ridiculously frustrating issues w AC
Thank you for sharing your experience. We regret to hear about your discomfort with the AC system during your stay. The design of our thermostat was intended to provide a modern look and eco-friendly functionality. However, we understand enhancements are needed to ensure ease of use and guest comfort. We place high importance on the comfort of our guests, and we will review your feedback regarding the thermostat functionality. Your remarks about the fan speed and overall control will be shared with our maintenance team to seek improvement. We appreciate your detailed observations and hope to offer a better experience should you consider staying with us again.
even though it's an older hotel it is kept very clean, and comfortable. The staff is friendly, and they go over and above with the service they provide. The location was close to everything, The Capital Mall, the subway, everything.
Sara, Thank you for your thoughtful review of The Beacon Hotel. We're delighted to hear that you found our establishment clean and comfortable. Our team members strive to go the extra mile, and it's heartening to know their efforts left a positive impression on you. We take pride in maintaining our hotel's charm while ensuring it meets the highest standards of cleanliness and comfort. It's wonderful that our central location, with easy access to the Capitol Mall and the subway, added convenience to your stay. Your kind words about our friendly service and prime location are much appreciated. We hope to welcome you back again soon for another enjoyable experience!
I recently stayed at The Beacon Hotel and Corporate Quarters for my cousin's family reunion, and it was the most disgusting and embarrassing hotel experience I have ever had. This hotel used to be great 10 years ago, but it has drastically declined. To start, one family member reported seeing a roach in his room. Two others did not have functioning air conditioning in their rooms. In my room, the bathroom was a disaster. It looked like they tried to resurface the tub but did a terrible job; the pad they put down in the tub was peeling off. The furniture was scratched and dented, with marks all over it. The wallpaper was peeling, and the closet door was barely on its track and squeaked loudly. One of the beds in my room had stains on the sheets, which was absolutely horrifying. The front desk staff was not helpful or friendly. My husband and I requested towels, and after waiting 45 minutes with no response, we had to call again. The front desk clerk simply said, “my bad.” We were never greeted when entering or leaving the hotel, and there was no bellhop or assistance with our bags. To top it off, one of the elevators was broken. The list of issues goes on. If you are a hardworking person who values your money, do not waste it on this hotel. It is truly pathetic, and I will never go back. Avoid The Beacon Hotel and Corporate Quarters at all costs!
Thank you for sharing your detailed experience during your stay. The feedback provided is vital and will be used to address the issues you encountered. Your comments regarding cleanliness, comfort, and service have been noted, and we regret your visit did not meet expectations. We are in the process of evaluating our facilities and working on improvements. Our team is also committed to enhancing guest interactions to ensure a warm and responsive environment. Your feedback will help us in refining these aspects of our service. We hope you might reconsider staying with us again in the future, allowing us the opportunity to show you our improvements firsthand. Safe travels.
Not the best hotel 1. The room was constantly warm. It never got cool even though there thermostat was set on 68. 2. The lamp and phone were not working when we called the front desk they asked it we needed someone to come to our room....that was the reason we called 3. The cable was not working for the first day. 4. We were told that parking at the hotel was $75 per day. It was $60 plus $10.80 tax per day (understand that) but there was also a $34.76 utility fee per day that was undisclosed. Bad business. The total for parking alone for 3 days was $316.68. Totally unexpected. 5. We had a do not disturb sign on the door but on the 2nd day we went to the front desk for fresh wash cloths and towels. They were out of wash clothes. Huh. 6. One of the elevators did not work. 7. People (not just us) had constant problems getting the key card to work on the elevator. On a positive note it had a stove and refrigerator in the room. They valet agents we very courteous. It was advertised as a luxury hotel. Not on a good day.
We are sorry to hear about your experience. We will notify management of your issues.
Beware of extra charges This hotel will charge a fee for each night of more than $30. While the location is good, there are much better hotels for the same price in the area. The rooms are old and there is nothing to warrant extra charges. Not worth it.
Thank you for sharing your feedback. The Beacon Hotel is indeed in a prime location and we're glad you found it convenient. However, it is concerning to hear that you did not find value in our accommodations. We strive to provide competitive rates, and the additional fees cover a range of services and amenities designed to enhance the guest experience. We would have appreciated knowing more about what specifically did not meet your expectations, so we could address any issues directly. Our team is dedicated to ensuring every guest finds their stay worthwhile and we do hope you might consider giving us another chance in the future. Safe travels.
Horrific experience from start to finish, Staff will leave you standing at reception while they play with their computer. Our room was tiny and next to a lift that sounded like a barrel rolling across the celling every 2 minutes. When I complained, I was told it only runs from 7am to 10pm, and no offer to change my room. Thank you, I love paying €250+ per night for a room where the hotel decides at what time I can and cannot sleep peacefully. And they have the audacity to charge €35 extra per night for some ridiculous “resort fee”. This practice is disgusting and price gouging to make them look more attractive per night rate. It's illegal in the EU to do this, and rightly so, and the expiation I was given was to cover “wifi and other amenities”. Really? You think I should pay extra for poor quality wifi and a pool I didn't use in 2024? Notable that no one asked me how was my stay on checkout. I suspect they know the answer to that one. The only positive I can say is the housekeeping and location was good. Suggest you avoid this place. Horrific experience, we couldn't wait to get out of here, doesn't even deserve one star review. Avoid at all costs.
Thank you for reaching out. If you made a reservation via third party please contact them for help. Thank you very much.
The valet service was terrible. They gave me the wrong car, hit the curb, and a traffic cone. On top of that, they drove away quickly and then almost backed up onto another car. To make matters worse, I was charged for two nights of parking when I only used it for one because it was so bad. They were unwilling to refund the extra charge, so I had to escalate the matter and speak to a manager. In addition to all of this, the wifi didn't work on one of the nights, when I called for more water, they never came up.
We appreciate you taking the time to share your feedback, gposad440712, and we're disappointed to hear about your experience. Please call the Hotel directly so we may gather your reservation details and investigate this matter further. Thank you.
Ceiling leaking. They blame it on condensation from AC and do nothing. Shower doesn't drain. Shower quickly turns into bath. Sink doesn't drain. Wall paper is bubbling and falling apart. $300 per night Good location is only redeeming factor, would avoid if other options are available.
Joel, it is concerning to hear that your stay did not meet your expectations. The issue with the ceiling and the explanation provided are noted, and it is unfortunate this impacted your experience. Problems with the shower and the sink, and the condition of the wallpaper is not up to the standard we strive for. Your feedback plays a crucial role in our continuous efforts to improve our services and facilities. Our maintenance team is already looking into the matters you've highlighted. We understand that a convenient location alone is not sufficient to ensure a satisfactory stay and your comments will be used to better our offerings. It is our hope to offer a vastly improved experience, should you choose to give us another opportunity. Thank you for sharing your thoughts.
Jorge, was the Desk Associate when I checked in. I had some challenges with my room. Jorge not only came to understand the issue, moved me and came to help me move. I had a very specific request from an embassy I was visiting. Jorge was able to direct me to what I needed and it was resolved in minutes. It was his first day and he provided the excellent customer service we used to get. It was refreshing and pleasant. I would stay there again based on my experience with Jorge.
Thank you for sharing your experience at The Beacon Hotel. It is wonderful to hear about the exceptional service you received from Jorge during your stay. The dedication and support he demonstrated, especially on his first day, truly highlight the commitment of our team members to guest satisfaction. Jorge's willingness to assist you with a room change and his quick resolution of your specific request from the embassy show his dedication and ability to provide outstanding service. We are pleased that these efforts had such a positive impact on your stay. We hope to welcome you back soon and provide you with another pleasant and refreshing experience.
Sat with Mrs. Mimi at the bar! She was awesome !!! Made some great drinks & she was great to talk to!!! We're staying at the hotel & she made our stay very enjoyable!!! We would come back just to hangout with her!!!! Had a great experience! Thank you MIMI!!!
larkanh, Thank you so much for sharing your delightful experience at The Beacon Hotel! It is wonderful to hear that Mrs. Mimi at the bar left such a lasting impression on you. We are thrilled that her cocktail creations and engaging conversation made your stay extra special. Our team members are passionate about creating memorable moments for our guests, and Mrs. Mimi is certainly a shining example of this commitment. We are delighted to know that you'd consider returning just to enjoy her company again. Rest assured, we will convey your kind words to her, and we are confident she will be as thrilled to hear your praise as we are. We're looking forward to welcoming you back to The Beacon Hotel for another incredible stay!
I enjoyed every moment of it. I recommend it highly to anyone. Very courteous and friendly employees.
dederickbarnes1, The Beacon Hotel team is delighted to hear that you enjoyed every moment of your stay with us. Our colleagues take great pride in providing a courteous and friendly atmosphere, and it is wonderful to know that their efforts made your visit memorable. Recommendations like yours truly mean a lot to us. We're thrilled to have met your expectations and look forward to the opportunity to welcome you back for another fantastic experience.
Very good hotel, excellent location, friendly staff (except for 1 hahaha). Highly recommended! Service was very efficient and accommodating. Hope to stay there again in the future. Thank you for making our stay very comfortable. Cheers!
Thank you for recommending The Beacon Hotel. It's delightful to hear that you appreciated the strategic location of our accommodation. We are glad that our team members demonstrated their efficient and accommodating nature, contributing to your comfortable stay. Do excuse us if you experienced any inconsistencies, as we aim to provide uniformly excellent service. Your willingness to choose us again in the future is well appreciated - our entire team is excited for the opportunity to make your next visit even more memorable. Looking forward to providing you with another unforgettable experience soon!
Mimi at the Beacon Bar and Grille is the best in all of DC!! Be sure to go! Cocktails are great and she is such a fun and attentive bartender. Asparagus salad with shrimp was delicious. Great location and convenience to many locations. Enjoy enjoy
S4378PFtonyl, thank you for the glowing comments about your experience at The Beacon Hotel. It's heartening to know that Mimi, one of our dedicated colleagues at the Beacon Bar and Grille, left such a positive impression on you. Providing top-notch bar service and memorable beverages is part of what makes a stay with us special. Moreover, we're thrilled that you enjoyed our nourishing Asparagus salad with shrimp — a favorite amongst our guests. The hotel's location certainly makes accessing popular destinations a breeze. We value your enjoyment and hope you'll revisit us soon!
Mimi at the beacon bar and grill made my experience worth every cent. She was friendly, attentive and great in service. We need Mimi in our state, I appreciate the humbleness. She made great drinks and provided excellent service as my drinks became empty
Keliab2019, we're thrilled that you found great value in your experience at The Beacon Hotel, particularly with your experience at the Beacon Bar and Grill. It sounds like Mimi, one of our hardworking team members, played a vital role in making your visit special. Thank you for acknowledging her friendly demeanour and efficient attentiveness. There's nothing more satisfying for us than knowing our guests are enjoying themselves to the fullest, and it seems like you did just that, especially with the skillfully prepared drinks. We're grateful for such positive feedback, and we'll pass along your kind words to Mimi.
My wife and I spend 4 night in this hotel. The room was not clean . The fan coil was old and very noisy and when you turn it on it was too warm and when you turn-it off The room was cold ( no adjustment). They charge s resort fee and wifi was terrible. There were two small elevators usually crowded. The location is good . I think I had lots of better choice in dc with this budget.
We appreciate the the time you took to share your experience. We are naturally disappointed to hear about the maintenance and cleanliness concerns. Please be assured that regular upkeep is a top priority. Your note about the temperature control issues has been shared with our technical team for review. We're sorry to hear about the unstable Wi-Fi connection, and the inconvenience experienced with the elevators. Our aim is to provide as many services and amenities included in the resort fee as possible. We value your comments about the location, and it's regrettable that you feel other options might have been a better fit. Your experiences have been noted and will contribute to our ongoing efforts to provide better service and facilities. We earnestly hope that you will give us another chance to serve you better in the future.
The location was good. The cleanness was very poor. The air conditioner was very bad with loud voice and i had to wake up many times at night to turn it on or off and it was not automatic. The room was very small. The house keeping did not clean the room very well and even she did not put the shampoo and body wash in their own place when they clean the room. Also When we arrived the body wash bottle was empty and i called reception and told them but no one came. They even did not all shampoo and body wash bottles check when they want to give the room to a person who just check in. Generally it was not cost benefit.
Mary, we regret to hear your stay did not meet your expectations, especially concerning the cleanliness and the air conditioning in your room. Our intention is always to provide a comfortable and enjoyable experience. We also apologize for any inconvenience you experienced regarding the shampoo and body wash replenishment. It's important to us that every guest receives thorough housekeeping service, and we regret any oversights. Your comments have been noted and shared with our team members, who continually work to improve the overall guest experience. We sincerely value your feedback and appreciate that you took the time to share it with us. We hope that you'll consider giving us another opportunity in the future to provide the level of service we're known for.
Nice budget hotel to stay in especially something closer to all memorials. All staffs are respectful and very kind to assist us and answered all our questions. I like the valet parking to help ensure the safety of our car. Rooms are little bit dated but it's clean. My husband and I are not particular about the design of the room. Our focus are cleanliness and comfort.
CrishaFS, we deeply appreciate your high praises for The Beacon Hotel. We're thrilled to hear that your encounter with our team members left a lasting impression. Their dedication to providing excellent service is one of our core values and it's wonderful to hear when they hit the mark. Your appreciation for the forethought we put into our parking facilities also didn't go unnoticed. It's heartening to hear that our emphasis on a sanitary and agreeable atmosphere resonated with you and your husband. We recognize the nostalgic charm our accommodation has and we're constantly looking for ways to freshen up and improve. Your focus on cleanliness and comfort guides us in ensuring that we maintain high standards for all our valued guests.
Clean functional hotel for a brief stay. Easy walking distance to all attractions. Safe and good neighbourhood. Rooms r bit dark and light was insufficient but overall a decent one to stay. They do have kitchen amenities and microwave etc. Bathroom shower is too small esp for taller people.
Thank you for your feedback. It's great to hear you found the hotel's location convenient and the neighborhood secure, aligning well with the ease of a brief stay. However, we take note of your comment about the lighting in the rooms and bathroom facilities. It's our continuous endeavor to optimize all aspects of guest comfort, including the practicality of room setup and functional details. This extends right from ample lighting to varied facilities such as kitchen amenities. Your experiences are significant to us and provide vital points of improvement. We value your remarks and will incorporate any necessary changes to enhance the overall experience for our guests. We look forward to the chance of having you stay with us again in the future.
It had the perfect room that I wanted. It faced towards the crossings and I could see the view very clearly in the morning seaping my coffee. Staffs were very very very helpful. Almost for three days (the whole stay)they got me my Google map printed suggesting the shortest root to walk as I always preferred to walk. Very near to the Du Point Circle and the Mexican food chi pole. Church nearby. just less than a second .... as a whole I loved it. And the surroundings were.... safe and romantic. I have an experience of returning to the room at 10:30 PM from my party after the conference. I just walked around 45 minutes from there to George Washington town too.. and a 10-15 walk to the obelisk and the Abraham Lincon Memorial and so much........ amazing. But unfortunately, I have not clicked a single photo inside the room or near the hotel. Just one photo I have is maybe a minute or two minutes far from the hotel at the square I guess where I am standing near the beautiful painitings.
Bjbabu, thank you for sharing an overview of your experience at The Beacon Hotel. We're thrilled to hear you found the room to be perfect for your needs, with flawless views to make your mornings extra special. It's heartening to hear that our team members were extremely accommodating, providing helpful advice for your explorations on foot around the city. Proximity to attractions and restaurants is certainly one of the strengths of our hotel's location! Your positive mention of the surrounding area's charming and secure ambiance resonates with us. We're thrilled that you felt comfortable to explore the area at your leisure, even at night, and enjoyed a pleasant stroll to renowned landmarks. We are sorry to hear you didn't capture many photos at or near our hotel. Next time, we encourage you to document your experiences more visually - they can serve as precious mementos of your stay with us. We appreciate your detailed feedback and are looking forward to the prospect of welcoming you back to The Beacon Hotel where more unforgettable experiences await you.
We were in a room next to two neurotic dogs, the owners abandoned them around 6pm and returned around 1am, the hotel staff were not able to do anything about the dogs, and were not sympathetic to the noise complaints.
Gt19992024, we apologize that your experience didn't meet your expectations due to noise disturbances caused by pets from neighboring guests. Our team is typically proactive in addressing such concerns, as our goal is to ensure a comfortable stay for all. We regret if there seemed to be an oversight on our part. Your feedback is greatly appreciated and helps us understand the areas in which we can improve. We hope to have another chance to provide a better experience for you.
I would avoid this hotel. It is kind of run down, the elevators are small and unpleasant, the lobby also cramped, and my room had a lot of siren noise and a barely functioning shower, the staff seemed kind of resigned. They also charge serious junk fees, like a significant daily junk fee that supposedly covers bottled water. I was a little shocked to see it listed as 4 star, as it has more a 2-3 star feeling. That said, if its a good deal -- maybe? -- just be aware of the junk fees.
K9686SJtimw, we're truly sorry to hear that your experience didn't match your expectations. It's unfortunate that your room didn't meet your comfort expectations, including shower functionality and surrounding noise level. We also apologize if you found our property to not be as spacious as anticipated. Our team members strive to provide the best service possible and we're sorry this didn't meet your standards. We would like to clarify that our additional charges are clearly stated at the time of booking and pre-arrival communications to ensure complete transparency. We understand pricing and value are subjective and we're sorry to hear that our offerings felt disappointing. We appreciate your feedback and it will aid us in making improvements. We hope for an opportunity to provide you with an improved experience in the future.
First off, I booked through stayforlong , and got a good rate. With the note that the hotel would charge a facility fee of 40ish buck. Well, that was per night. Then I discover parking, which is valet only, and with little no parking nearby, is *$70* a night. The add one more than doubled my bill. The rooms are ok. They smell of the air freshener. They douse the elevator in it so much I choked . The staff is just there to get paid, except the one desk clerk who checked me in who was actually nice, and efficient. Don't even have any vending machines. Just an overpriced bar (with no room charges). 4.50 for a cook! Not really near anything, even the subway.
Z1887CEronj, it's disheartening to hear that your experience didn't meet your expectations. It seems that certain aspects, such as additional fees for amenities, as well as the scent management in our common areas, have come across as less than satisfactory. Our team aims to deliver transparent and comprehensive information about all charges, so we genuinely regret any misunderstanding. We're also aiming to provide a comfortable environment, so your feedback about the intensity of the air freshener is valuable. Your comment about our team's engagement has also been noted - whilst we're happy that you found one colleague particularly efficient and welcoming, we strive for all our team members to deliver exemplary service. Concerning convenience amenities like vending machines and proximity to attractions, we appreciate this feedback and will look into improving guest experience on these aspects.
For the price you pay to stay, there should be more amenities and updates. No Fridge or microwave in the room which is a inconvenience. The shower in our room was clogged, the water didn't drain properly. The TV was on the right side of the bed, we had to turn the TV around in order to look at it comfortably. Having to use our keycards to work the elevator every time we had to go up to our room was bit annoying. We would swipe the keycard and the other othe elevator door would open which was scary especially if you were leaning on it, we didn't know it would open.
ChantialPM, we appreciate your feedback and regret hearing about the inconveniences you encountered during your stay. We understand that certain amenities and updates to the room may improve the overall experience. Your suggestion about adding a mini-fridge and microwave will be taken into consideration. We apologize for the challenges you faced with the in-room facilities, including the shower drain and the positioning of the TV. Understandably, the elevator's keycard feature was a surprise and we're sorry if it caused discomfort. Your feedback is crucial as it aids us in focusing our attention on the areas where we can enhance the guest experience. We hope you'd grant us another opportunity to provide a better hotel stay in the future.
Greta hotel ! Very close to everything you need and greatly priced! I would come back for sure, staff was fast and reliable! This was first time in D.C. and I am glad I stayed at this wonderful hotel!
We're immensely pleased that The Beacon Hotel was able to enhance your inaugural visit to D.C. We're thrilled that our fantastic location and competitive pricing were to your liking. It brings us immense joy that our prompt and trustworthy team members contributed positively to your stay. It's delightful to know that you're considering a return visit and we can't wait to provide yet another unforgettable experience. We'd be incredibly appreciative if you could share your excellent experience with other travelers on TripAdvisor at the following link: https://www.tripadvisor.com/UserReviewEdit-g28970-d84113-Beacon_Hotel_Corporate_Quarters-Washington_DC_District_of_Columbia.html. We eagerly look forward to your return for another memorable stay!
Terrible the rooms are outdated for the price point. The hall ways smelled like weed. The staff were rude. The elevator was small and took forever. Terrible experience and this was the second time I gave them a chance. Don't book with them!
Brittaneyhillz89, regrettingfully reading your feedback about the condition of our rooms and the hallways. We're continuously striving to keep our hotel comfortable and up-to-date, as well as ensuring a welcoming, odor-free environment for our guests. Also, the inconveniences mentioned about the elevator are noted. Your comments about the interactions with our colleagues are especially concerning, it is our priority to ensure cordiality towards every guest. We appreciate you giving us a second chance and we deeply regret that we were not able to meet your expectations on both occasions. Certainly unwarranted, and that's certainly not the impression we aim to leave. Your feedback is extremely valuable to us as we work towards improving our services.
I've never written a bad review like this before but there is no hot water available in the shower or sink and no wifi. When I called the front desk to ask about the wifi the woman first said there must be something wrong with my computed (I have travelled for work weekly for years) and then said I should use the wifi in the lobby because that one works. And no apology or attempt to help. Also if you get in before 3pm they will charge you for an early check in even when there are plenty of rooms available. It's a good location and price but this is beyond ridiculous.
It's regrettable to hear about the concerns that marred your stay. We understand that the absence of warm water and reliable internet can pose certain inconveniences. Our dedicated team members are always eager to address such issues and assist in any possible way. We apologize if this was not clearly demonstrated during your interaction. As for early check-in, it is subject to availability and additional charges as a norm across various hotels. Nonetheless, we highly value your feedback as it helps us continuously improve. Please accept our apologies for any hardship and we hope to have the opportunity to serve you better in the future.
My family and I enjoyed the stay at the Beacon. It was very clean and the staff was very attentive and friendly. The valet parking was $70 per day. The Beacon is 10 minutes from the attractions.When we go to D.C we always stay at this property.
It's wonderful to hear that you found your stay at The Beacon Hotel to be enjoyable. We're glad to know that our emphasis on cleanliness and the attentiveness of our team members added value to your experience. It's a joy to be your preferred choice when visiting Washington D.C. Your mention of our proximity to local attractions is appreciated as we believe our location provides convenient access for our guests. As for the valet parking, we strive to provide a variety of services to make each stay effortless, and we apologize if this was a surprise for you. We're looking forward to welcoming you back on your next visit!
We'll situated in easy walking distance of a Metro Red Line, and 3 Circulator buses, the Beacon is a good choice for those who want a hotel a bit removed from the beaten path, but still close to shops and restaurants. I always stay here when I'm in town.
Maxlee642, we're thrilled to know that The Beacon Hotel serves as your preference when visiting. Dotting prime geographical advantage, we indeed cater to those seeking proximity to transportation options alongside local attractions, while also letting our guests savour a tranquil stay. We're eager to continue being your choice of hospitality, offering you an array of shops and dining experiences just steps away.
Close to everything! Room Service was Excellent! House staff was great on check in/check out and only thing I would have liked was more coffee in Room! Other than that was very good experience all around1
James S, thank you for choosing to stay at The Beacon Hotel! We're thrilled to know that our location served you well and that our team members provided top-notch service throughout your visit. Your kind words for our room service are much appreciated. It's good to know you had a favorable overall experience. We do take into consideration your suggestion about the in-room coffee supply. We believe in striving towards perfection by consistently improving our services. We look forward to welcoming you back for another fulfilling stay at The Beacon Hotel.
I landed at The Beacon with hopes of finding a condo within a week or two... Three days later, offer accepted on the perfect place! How??? Above - and - Beyond service from people who opened their hearts to welcome me as their new neighbor, every bit as excited about me being here as I am. Ask, and you will be given guidance, as if Family. Mimi, in the restaurant, hooked me up with an amazing realtor, and waited for News with me through the process. Cayce at Front Desk shared his favorite place to buy brownies, and Metro tips. And Duyen spread my coverlet across the bed every day... Everyone. All the extra, sweet touches & details that show They Really Care. I found more than just a hotel, here... I made my first DC friends. Very very good people.
We are ecstatic to hear about your exceptional stay at The Beacon Hotel! Your experience truly embodies the spirit of hospitality we aim to provide. It's heartwarming to know our team members, like Mimi who connected you with a helpful realtor, Cayce who gave the inside scoop on local gems, and Duyen who saw to your daily comfort, were able to make you feel so welcomed and cared for. Their guidance and personal touches are reflective of our commitment to delivering unparalleled service. Also, we're thrilled you've established some meaningful connections during your visit - a home is more than four walls, it's also about the community that surrounds you. Should you ever need a home away from home again, we're more than ready to open our doors to you.
Couldn't accommodate changing my stay one night earlier without charging me the entire price for the room and losing money for the original night reserved. Plenty of rooms were available. Ridiculous parking fee of $60.00. Early check-in $50.00. Many more hotels to stay at in the area
Stayed here 2 nights at end of Sept 2023. Was very impressed with the standard of the room, and in such a great location, only a 1km direct walk from the White House and not much further to the National Mall. Lots of night life within a couple of hundred metres from hotel. Staff were very friendly. Had a lovely breakfast both mornings. Highly recommend this hotel.
Greetings, thank you for choosing The Beacon Hotel and for providing such a glowing review. We are thrilled that our high-standard rooms and prime location left a positive mark on your stay. Indeed, proximity to major sites and buzzing nightlife are indeed among our most cherished attributes. Equally important, we delight in knowing that our team members' friendliness enhanced your experience, and that our delicious breakfast options started your day off right each morning. Your recommendation speaks volumes and we truly appreciate it. We look forward to welcoming you back in the future for yet another magnificent stay! Safe travels until then!
Stayed at the Beacon Hotel for 2 nights en route to Canada. Overall, my experience was fine however it's my opinion that travelers can find a better bang for their buck elsewhere. The good: staff was professional and attentive , room was clean, housekeeping staff was very attentive and thorough and the location is PERFECT. Tons of restaraunts, coffee shops and little shops all just a stones throw from the hotel. Not so good: the valet pricing $60/night is price gouging at its finest — so out of principle, I found parking elsewhere. The hotel itself although quite clean, is in dire need of a renovation. Hallways, lobby, room was all severely banged up and tired. Water pressure in the shower was so low I could hardly shampoo my hair. Wi-Fi was so slow I had to use my own personal data. Another majorly annoying thing was the lock on my door. I had to have a new card key issued 6 times in 2 nights. Extremely annoying especially after you've had a long day and have your hands full.
Ryan, we're glad to hear that you found our team members to be professional and attentive, and appreciated the cleanliness of the rooms and our prime location. We understand that you encountered inconveniences during your stay, such as the wi-fi speed and issues with your card key. We're committed to offering hassle-free and smooth experiences for our guests, and it's clear we fell short during your time with us. We appreciate you bringing these matters to our attention as we continuously aim to improve. Regarding the price for our valet service, we strive to reflect the convenience and care taken in safely storing our guest's vehicles. We ensure that our pricing is in line with similar service offerings in the area. We're constantly assessing and making updates to various areas of our hotel, so your feedback regarding the need for renovations is beneficial in this process. It's our mission to provide a comfortable and satisfying stay for our guests, and this includes maintaining our infrastructure as well as enhancing guest amenities. Your comments are valuable, and we thank you for taking the time to share them. We hope you'll give us another chance to better serve you in the future.
Location was great! Hotel was okay. Room was small and only had 2 towels for a party of 3 people. No ice bucket or refrigerator in the room. I would NOT recommend eating at their restaurant. Not much of a selection on the menu and my meal was awful...raw chicken wing in my caesar salad....no croutons, bacon bits or parmesean cheese and cost me $25.00+
Vschul394775, it sounds like there were some aspects of your stay that didn't meet your expectations. We appreciate you commenting on our prime location, and apologize for any discomfort caused by the room size and amenities. It's disappointing to hear of your dining experience as we strive to deliver quality food options. Our team will certainly take your feedback into account to improve our offerings and services. Despite these issues, we hope your overall visit to the area was enjoyable.
There is a fine line between being hospitable and being IN hospitality. This hotel is the latter, as they do not seem to understand the first. Upon arrival, indeed early, around 10.30AM, we were told that "if the room is ready they will have to charge an early check-in fee." Well, that's a welcome other than the expected "welcome sir, nice to have you here and let me see if I have a room for you.". Don't get me wrong, if you demand an early arrival up front, it is not more than logical to pay for it when they keep the room. But if by chance, the room is ready and you at Frontoffice can spread out the arrivals by starting checking in already, it's weird to have the customer paying for a room that's vacant anyway. This sets the tone for the rest of the experience well. It even got worse when the clerk told us they charge a facility fee, that was not communicated upon booking nor on our confirmation. At 30usd a night, for some questionable facilities like water and WiFi (funny as advertised free too), is completely ridiculous and shows the bad intentions the hotel has, not to run an honest business but just make maximum to optimise profit. When disputing the charge, I was told that the is "what we do", by the manager. I should have informed myself as it is communicated on their website. When I indicated that it was not when I booked, nor on my confirmation, they indicated that this was my problem and not theirs and I had to take that up with the third party I booked with. I can in some way understand that this is something the booking agent needs to correctly pass on, however just making it the problem of your guest, and charging their card because you have it, is not an appropriate way of doing it. Of course you will get your customers upset. I feel sad for the employees that work here, and are pushed in these practices by the organisation they work for, waking up each morning and having to face yourself in the mirror might be hard so keep in mind that if they try to scam you this way, it's nothing personal but just the sad practice they are performing for their employer. Help yourself, don't book this hotel because despite the good location and decent rooms, you can easily spend the 30 bucks extra a night that they will charge you on a really nice property that won't.
TimBrowne, we regret to read that your experience did not live up to your expectations. We understand your concerns about the check-in timing and associated fee. Our policies are designed to guarantee that rooms are ready and immaculate for every guest; however, it's unfortunate that you felt this impacted your impression of our services. Regarding the facility fee, we trust all booking platforms to correctly display our charges, and we sincerely regret any miscommunication you might have experienced. We certainly do not intend to cause any discomfort to our guests and take issues like this seriously. Rest assured, we'll work on ensuring this information is clearly relayed in the future. We appreciate your sympathetic words toward our team members who strive each day to deliver a pleasant and seamless experience for our guests. We are committed to continuous improvement and will take onboard your feedback as a learning opportunity. Please consider giving us another chance to serve you and demonstrate the high standards we usually uphold.
It's a union hotel with union staff which is great but the resort fee and lack of amenities are frustrating. The hotel bar and restaurant aren't bad prices compared to the area and the rooms are comfy.
JDubya95, it's regrettable to hear that some aspects of your stay disappointed you, mainly related to the resort fee and amenity availability. On the brighter side, it's encouraging that you found our on-site dining options competitively priced and appreciated the comfort of our accommodations. We are constantly working on improving our services based on the feedback of our valued guests. We hope you will consider giving us another chance to exceed your expectations on your next visit.
The room ac was well functioning. Service was great. I love to recycle towels and they left our used towels while leaving fresh one. Staff very approachable and helpful. The hotel is very conveniently located
Maria, we're thrilled to hear that you appreciated our commitment to sustainable practices, such as reusing towels, at The Beacon Hotel. It's also gratifying to know that you found our team amicable and helpful. Moreover, we're glad that our strategic location was convenient for your stay. Please do visit us again for another exceptional stay. We hope to see you soon for another unforgettable experience!
All the staff are amazing! I had an extended stay and I didn't have any issues. Everyone was attentive, and friendly! They also have an awesome variety of snacks at the front desk. They come in handy!
Hello! We're delighted to know you enjoyed your extended stay at The Beacon Hotel. It's wonderful to hear our team went above and beyond to make your experience enjoyable and that our snacks were a hit. We believe it's the little things, like your favorite snack or a friendly smile, that truly make a stay memorable. We're fortunate to have guests like you who appreciate our efforts. We hope to see you soon for another unforgettable experience!
I booked the deluxe king room. We had a late check in (1am) and no staff was present at front door making our check in longer than needed. We were then charged a $60 self parking fee and a $30 “resort fee,” we used nothing additional on property. When we arrived to our room it was at 74.5 degrees, we turned the AC down to 71 but it never cooled because at 6am I woke up to a 76 degree room. This was reported but not fixed. There was a huge painting on floor next to bed. None of the lights by bed worked, only the bathroom one so I had to use my phone flashlight to see around room. When it came time to shower, there was no hot water available. Luckily for me the room was so hot it actually felt worth the cold water. Housekeeping walked in at 9am assuming we had checked out already even though check out was at stated to be noon. Only good thing was location. If you care for some comfort after a 6hr drive, this place is not it. Room was advertised for $208. At end after all these ridiculous fees I got charged close to $500.
Laurasbarcenas, thank you for taking the time to share feedback about your recent stay. The situation you described surrounding your check-in process is regrettable and not typical. Our team is there to help make the arrival experience as smooth as possible. We're genuinely disheartened to learn that your room's environment did not meet your expectations. We are constantly improving our services and amenities, and your feedback about the room temperature, lighting, and water supply is definitely noted. We regret any misunderstanding related to our fee policy, and we're always here to clarify any terms beforehand. Your encounter with our housekeeping staff has been addressed. Our procedure is to respect privacy until the stated checkout time, and we apologize if you felt bothered earlier. On a brighter note, we're glad you appreciated our convenient location. We have noted your feedback, as our goal is to constructively work on ensuring our guests get the comfort they are seeking. We hope you might consider giving us another opportunity. We are committed to making things right and ensuring future stays do not have these challenges.
Worst hotel experience I have ever had… First, the hotel didn't match our room that I booked it was much smaller in person. There was no microwave or fridge so don't bring any food to store ! Within the first 15 minutes of settling into my room, come to find a women trying to get into my room claiming my room was her room. The front desk both gave us keys for room 202, I did not book the room with this lady and had no idea who she was. After sorting it out, the stay at the hotel was subpar, the lobby is nice but once you step into the elevator the hotel was dirty and run down! My towels smelled like they were used. Despite paying my room In full when I checked in, once I checked out they charged me a 200$ fee for smoking when I'm not a smoker and did not smoke in the room. When I called and talked to the manager to dispute this charge and discuss it the manger gave me no reasoning, got angry and hung up on me! I've never experienced anything like this, Don't waste your time, don't book it !!!!
Evelyn, It's sincerely regrettable to learn of your dissatisfaction with your recent stay. Our intention is to provide each guest with an exceptional experience, and it's evident from your feedback that we fell significantly short in your case. We're sorry to hear that your stay didn't meet your expectations. Your feedback is crucial to our constant effort to improve our services. It is our genuine hope that you might offer us another chance in the future, to show you the meaningful strides we intend to make as a result of your review. Your feedback serves as a guidepost as we continue to improve and adapt to our guests' needs and expectations.
Hotel is very outdated. Rooms don't look like the pictures. No fridge or microwaves in the rooms. The metro stops aren't very close. Nearest metro entrance is about 4 blocks away. Parking is $69 dollars and they have only 5 spots.
Hello jmonto183034, Your feedback on your recent stay has been received and it is with disappointment to learn that your experience fell short of expectations. Your observations regarding the decor and the amenities provided in the rooms will be considered seriously. It goes against our commitment to providing comfortable and well-equipped accommodations for all our guests. The discrepancy in regard to the room pictures is a concern that calls for immediate attention. It's crucial for guests in search of future accommodations to have a true representation of our rooms. Your feedback is instrumental in improving our services and ensuring this sort of confusion doesn't recur. We understand that convenient access to public transportation is of prime importance for ease of movement and it seems it wasn't up to your standards. Our team is earnest in assisting guests with accurate directions. We acknowledge your comments on the metro's proximity and they will be taken into consideration for future service enhancement. Reading your comment about the parking arrangement, it appears that it was an aspect of your stay that didn't meet your expectations. The number of parking spots and the associated cost is an aspect we are constantly revising to offer better service to our guests. Unfortunately, parking in urban areas is always a challenging aspect due to space constraints. Your exhaustive feedback valuable and it only aids us in making necessary improvements. Your experience does not reflect the level of service we endeavor to offer and we sincerely regret the inconveniences you faced. Rest assured that each of your concerns will be taken to heart and addressed promptly because we wholeheartedly believe in doing all we can to ensure that our guests have a memorable experience. Thank you for sharing your experience with us. We promise our dedicated efforts in making all the necessary improvements and we sincerely hope to welcome you back in future for a more comfortable and satisfying stay.
Convenient hotel location in the middle of DC, clean and comfortable rooms with nice view. Attentive and thoughtful staff. I would choose to stay here again, and would recommend to other travelers. Thank you.
Thank you for the great review! We're happy you had a pleasant experience with us! It's lovely you enjoyed your time at The Beacon Hotel so much. That's what we like to see! We look forward to hosting you again soon for an even better experience! Have a lovely day!
This is a very good mid-range hotel. The room wasn't the newest, but it was clean and comfy. Service was alright, and the neighborhood around the hotel seemed very safe. It's about a ten-minute walk to the Farragut North Metro Station, and another few minutes to Farragut West, which is very convenient. The property does add a $30-per-night facility fee, but even so, the overall rate was still better than comparable hotels in Downtown DC during peak travel season.
Hello phvi2617, Thank you for taking the time to share your experience at The Beacon Hotel. We appreciate the feedback about your stay. It warms our hearts to know that you found our hotel to be a good option and found the area safe for your travels. It's always an important aspect of any journey, and we strive to afford our guests a secure environment. Your recognition of the cleanliness of the rooms fills us with joy, as we hold high standards of cleanliness all across our property. We understand that while the room aesthetic appeared somewhat dated, you were satisfied with the level of comfort it provided. Our focus is to offer accommodation ensuring relaxation and a good night's sleep. However, we acknowledge there's always room for amelioration, and feedback of this nature aids us in knowing where to put an emphasis while updating our amenities or renovating our spaces to improve our patrons' experiences. We apologize if the services did not fully meet your expectations. We continuously work towards ensuring our guests are met with high-quality service during their stays. We're tagging this as a valuable point of improvement, and we're committed to reinforcing our hospitality standards. Regarding the facility fee, we aim to be transparent about all charges that would be incurred. The services and amenities provided as part of the facility fee are used by many of our guests and this fee allows us to maintain these facilities and services. However, it is heartening to know that even with this charge, you found the overall rate to be competitive, particularly during a bustling travel season. To wrap up, we are heartened by your review and look forward to welcoming you back on your next trip. By then, we hope to have taken steps to enhance the features you've highlighted, reiterating The Beacon Hotel's commitment to excellency and guest satisfaction.
Since this property was part of the Best Western brand, and since I had enough points for two nights, I decided to stay here for a religious gathering. I could complain about the parking rate per night ($60), but, it is Washington DC, so I get it. I would have loved to have had that Beacon restaurant be open and available. However, it was explained to me that due to the COVID restrictions that plagued Washington DC, the restaurant had to close. But they did say that they plan to open the restaurant again eventually. I am not pleased that there was a $30 per night "resort fee", when the only thing I benefitted from was receiving bottled water. I did like having the bottled water, but should have taken $60 worth of bottled water, since I stayed there for two nights. The staff there was exceptionally nice. I forget their names, but the staff was great. As for my room, I was given a suite that had a kitchen in it. I was grateful for this. However, in my kitchen, there was only one wine glass. Now I was by myself, however, if a couple were staying there and wanted to enjoy some wine, would they have had to share one wine glass? Also, as a suggestion, maybe have some dishwashing liquid there like Dawn or Palmolive. I know that they had a dishwasher and dishwashing powder. But what if you only dirty a few dishes, and there is not enough dishes to necessitate filling up a dishwasher? Have some dish washing liquid instead for the small load of dirty dishes. And yes, I did clean my own dishes and cleaned up after myself, like my mother taught me to. LOL. As for the coffee maker, that seemed like more of an espresso machine. It was OK, but I would have preferred the Kuerig with regular K-cups, The room was very clean, no complaints there. The closet and bathroom combination was unique, to say the least. So the coat closet is in the bathroom, with shelves for your clothing, yet in the bathroom. It was OK since I was by myself. But what if two people were staying in that room? if one was in the bathroom showering, the other person might be inconvenienced if he/she had to access where their clothing is stored. Still, I never saw a closet like that in a hotel bathroom before. Overall, it was a neat hotel that served my needs. I did absolutely love that St. Matthews' Catholic Cathedral was literally a block away. I was able to attend Daily Mass there, very convenient. Thank you to the staff for a pleasant stay.
do NOT go here, the rooms are super outdated. Unless you like to live in a 60s style room that has never been renovated. The room looked clean, but it will feel dirty just because all the furniture desperately needs replacing.
The staff were pleasant and helpful. The room clean. The bathroom disappointed because there was little place to put anything and the toilet, beside being so short, was so close to the bowl with the water that it was hard not to dip your hand while cleaning your self.
The amenities were great and a HUGE thank you to Elvis! I lost my earring in the drain and he was able to rescue it for me so quickly!! Other staff was super helpful and kind as well but thank you Elvis!
The good things: staff was great, bed was comfortable, pillows were superb. The disappointments: 10 minute walk to Metro to airport; hotel restaurant and bar closed, nearest food 5-7 minute walk; rooms need to be updated - TV had fuzzy picture, shower curtain did not pull across leaving puddles on floor after showering -- previous guest's problem with this left the bathroom moldy; previous guests hospital bracelet was in trash can upon my arrival; one of three lights was broken; coffee maker was complicated and after figuring it out, it produced an undrinkable cup of grey water. None of these things are fatal flaws, but together they made for a less than pleasant experience. There's lot of other hotels around, next time I will try someplace else.
Fantastic stay at this historical hotel in DC. The hotel is old school with a lobby for watching sports and chatting with other guests. Rooms are small but cozy and beds comfy. The associate, Prosperity N., worked non-stop during my stay, and she tended to all the small details that make a trip go seamless. Special shout out to her as she was professional and friendly, going above board to make guests stay wonderful!
PROS: Great location and close to many good restaurants. The front desk staff are very friendly. Jayce checked me in and he was very welcoming and helpful. Because I stayed for 5 days, I got a free upgrade. The housekeeping staff are also amazing and they kept my room clean and smelling good. The bed and the pillows are comfortable and the sheets are really nice and soft. Overall, the staff have great customer service and if I'm rating them separately from the room, I'd give them 5 stars. CONS: The room itself needs refurbishing. The wallpaper seams are coming loose and starting to peel off. The shower needs an upgrade and the water pressure is not great. The toilet creates a loud noise each time you flush. I could hear the toilets flushing in other rooms. The rooms are also not insulated from outside noise. If management fixes this, it will significantly change the experience of their customers.
Upon arrival I ask where to park because it was full so I told her I parked in front and she said someone would get it for me but 30 minutes later they called to tell me I got a 100 dollar parking ticket .After I paid valet $ 50 to park my car in the first place!Could let's us know a head of time what could have happened if we park after 4 on the side of road !They did apologize but need more concern for others!
The Beacon is in a great part of town -- it's central to a lot of bars, restaurants, and cultural sites. It's in a very LGBTQ-friendly neighborhood as well. My stay was short and I felt like there were a lot of hidden fees upon arrival. First, there's a maintenance fee of about $24 dollars that they take upon check-in. It was unclear why or what that charge was for especially since I didn't use anything in my room and didn't trash the place when I left. This was deducted from the standard deposit most hotels use when they take your CC. They also charged me for an early check-in, which was $30. I guess that's reasonable, but I've been to other hotels that have been more accommodating that have done this for free. Also, the bathroom had a toilet that need to be flushed multiple times whenever you used it -- thankfully I wasn't expecting guests. Finally, one of the lights in the bedroom had a sensitive wire so you had to be careful when you touched it so that the light wouldn't go out.
I stayed at the Beacon Hotel & Corporate Quarters this past Saturday night, (December 17th). It's an excellent hotel, situated right in the heart of Washington DC. It's easy to get anywhere in the city from there and may places are within walking distance. I truly wanted to give kudos to the young man at the desk who helped me with everything. His name is Jayce and I think he's the friendliest, most knowledgeable person I've ever dealt with at any of the hundreds of hotels I've stayed at in my life. Simply put; Jayce is absolutely the best!
We had a pleasant experience staying at this hotel. The front-desk service was great. Check-in process was very fast and we felt very welcomed. The room was spacious and comfortable. We found it clean and tidy when we arrived. The only thing that we did not like is that the hotel is not yet offering breakfast service/restaurant. Even though there are lots of options to order food, it's kind of pricey due to the taxes and delivery fee. The experience would had been perfect if the hotel would had offer breakfast and restaurant to dine-in.
Jayce at the reception was great!!! He was very welcoming and accommodating. He gave us good restaurant options, thing do do while we are in Washington, DC. He also provided good tips on Museums. Thanks Jayce!
During my last visit to DC, I stayed at the Beacon. The room was nice. But, the stars of the hotel were two staff persons. At the front desk, Jayce was a true delight. He was friendly and so helpful. He was knowledgeable and gave me excellent suggestions for restaurants and things to do. Solomon, at the bell desk, was always there to assist me. His friendliness and willingness to to help was very appreciated. I thank them for making my stay even better.
I had the pleasure of having Jayce (Receptionist)over the duration of my stay at the Beacon Hotel. He made everything very easygoing. If I had an issue, he attended to it very nicely and professionally!
Elvis has not left the building! Elvis Stephenson is omnipresent helping guests at the hotel. He is a good dude, outgoing, positive, friendly and helpful. The two fellows often staffing the lobby bellhop station are also kind, friendly, nice persons.
The gentleman at the desk, Jayce, was awesome. When asked if he could get us an upgrade, he worked very hard in accommodating us. The room was very nice . I would definitely recommend the Beacon to anyone wanting a place to stay I. DC. It's location is easy walking to DC' bath museums and attractions .
We ended up at the Beacon hotel after we booked some other terrible place. We were so happy to stay here. The Beacon has a chique presence. The room is spacious, very clean and comfortable. The bed was soft. There was water and coffee and a safe. The airconditioning was a little bit noisy. The location is great, only 700 meters from the White house and other highlights of Washington. The hotel has valet parking which is very convenient. We had an absolute great time.
The hotel was situated in a nice area of DC, but the actual room was dingy and out dated. Plus the bathroom had a pipe that was leaking the whole time. For a budget, this place works, but I would not recommend it for any luxury or high end stay.
This hotel offered no guest service, no restaurant, no food. I was offered the upgrade room service which should have been offered to me at check in, this was not offered. The elevator broke, did not open on lobby level.
We were very pleased with our stay at this hotel. We appreciated the helpful staff, our beautiful room, and the great location. We could easily walk to the White House and the other attractions near the National Mall. There were many restaurants available nearby which was another valuable feature.
Jayce was very welcoming, friendly, and very knowledgeable about the area. His dinner recommendation was perfect, providing us with an address and directions. His personality and great customer service skills were very well received after our long flight.
The front desk staff was courteous, friendly & helpful, Jayce was often on duty when we needed assistance. He did a great job! The housekeeping staff was accommodating & friendly. A few wall hooks in the bathroom and closet would have helped us keep our room more orderly (3 people). Room was quiet. We would stay there again. Thank you for a comfortable stay! Jane V., room 317
Very nice hotel that was close to Smithsonian, monuments, shopping, and public transportation. Hotel clerks Jayce and Miriam were very friendly and accommodating with our requests. Highly recommend this hotel!
The only time this hotel staff is cooperative is when you're holding out tip money. I was unable to retrieve my car for an early flight because no one from Valet was present. I asked the man on duty if he would help me and was told it “wasn't his job” and he didn't know if he could “fit into my car”. Who says that? I would never recommend this hotel for anyone expecting to get what you pay for. Also, the restaurant was closed indefinitely, the television in my room didn't work because they were “updating the system” and there were bugs in the room. This was money NOT well spent.
For a 3-4 star hotel in prime DuPont circle location charging average-high price you would expect better quality and amenities. Hotel itself and the room is terribly outdated and run down- old carpet, rusty door frames, broken lamps, cracked paint, broken faucets, and dirty furniture. It did not feel clean at all and the bed was super soft with rough sheets. Also Sound traveled easily. Overall it had rather limited to zero amenities- I couldn't even get a cup of team from the front desk or make my own at night in my room (no water kettle). Understanding everyone had COVID issues and the service industry suffered, that's no longer an excuse for no food/beverage or service, and the random chips and water at the lobby doesn't suffice for the price per night (I paid approx $250/night). Their site advertises more amenities than truly available now. It's fine if you're looking for a good location and not particular about the quality/cleanliness but I would not recommend it esp for out or town business use as they advertise. Sorry to say but the hotel needs a major remodel and some management care! Maybe I am picky but I checked out early and went somewhere else because I was not comfortable. You can find locations that are way cleaner and more modern for a tiny bit more in the same area.
Teddy is the best. Hey was soooo helpful.The desk staff is amazing and always upbeat. The hotel is in such an amazing location walking distance to everything. Will stay again for sure. Thanks for the great stay.
We asked for rooms close to each other if possible but if that was a problem hopefully on the same floor. We were thrilled we got rooms just two apart. Excellent, right? No, they were on either side of the maid's service area where banging, loud talking and laughing started at 8 a.m. - every - single - day. One of the bathrooms only had scalding water while the other room was fine. We reported it to the front desk and they were not interested. Finally said they'd have the engineer look at it. Nothing was ever done. The television in one room did not function properly. Any channel selected had the same sitcom on it. MSNBC, CBS, NBC, PBS...all had the same sitcom showing no matter they day or time. Asked for this to be fixed and was told the engineer would look at it. Again, a waste of breath. Here is where pettiness comes out. We love morning and evening coffees and were pleased to see the in-room coffee maker. Creamers are only CARAMEL. I ask the maid's for plain cream ones and got more caramel ones. I ask at the front desk and they don't have any plain ones either and SELL me a pint of milk. Nice "service"... The maids do get a shout out for keeping the room neat and tidy. We were very grateful and tipped well. All maids, in my opinion, deserve good tips. This hotel is clearly going bust. No "remodeling or refurbishment" of the restaurant and/or bar was ever evident. I was sucked in by the glossy depection of the hotel, it's "typical" quests in evening attire, "lovely" rooms, etc. Let me correct myself, it should go bust to save hundreds of people the disappointment in wasting their money. We moved to another hotel. I have never done that before so that tells you how bad The Beacon really is.
The rooms are dated with stained and chipped furniture. The rooms are abnormally small and the ceilings are way too low. I'm 5'6 and couldn't fully extend my arm up in the shower. The restaurant is closed and so is the business center. The facility fees are outrageous for the speed of internet given. The tv has to be a first model flat screen from 2002. It wouldn't even allow you to scroll between channels without having to turn the tv off completely, then turn it back on, to get to the lower channels. The shower curtain was stained. You all thought it was sanitary to put drinking glasses above the toilet... The air conditioning unit has two temperatures, meat freezer cold or Sahara hot. The bellman was great though.
Overnight Parking very expensive! Consistent issues with key cards. Bar and Restaurant closed which was disappointing. Quiet and safe location with easy access to major tourist attractions.Jayce at Reception was super helpful and friendly.
We arrived early so we asked where to go for lunch. We were directed to a place only a few blocks away and it was a good choice. We got back around 2 or so and we got our rooms. The two bedded room was nice and every thing appeared clean, which is a must have in our books. Then I went into the bathroom…. The toilet seat is 12 1/2 inches high meaning a second grader would think it perfect. I am a 67 yr old woman who does weight lifting and this toilet is 4” lower than a regulation squat. I got into a squat and did a free fall for the 4 inches to the toilet seat, landing with a thud. I felt like shouting GOAL! Next, there were 4 k-cups for coffee, 4 fake milk creamers (fmc) and 6 caramel creamers, which should be outlawed. I had a coffee and used 4 fmc. I asked for more fmcs when we got back from dinner. They only had caramel creamers (see above) so I had to PAY for a pint of milk. Grrr, I did and was polite about it but inside I was not happy at all. Then I wanted ice. My room is on the second floor and ice is on 1st and 3rd. I went to 3rd but my keycard didn't work so I couldn't get off. A gentleman on the elevator used his card so I could get off. I got my ice and boarded the elevator, swiping my card for 2nd floor. It did not work and I was deposited in the lobby. There I was given a new card and finally arrived at 2nd floor, with ice. I am now in bed and fearful of my next trip to the toilet but I do have ice.
The location of this hotel is its best feature as it is only ten minute walk to the White House so ideal for tourists. The room was spacious with a little sitting area and a big bathroom but the decor is boring. The reception staff were very friendly and pleasant We were disappointed to find that there was no restaurant or bar open in the hotel. They have been closed since covid but I don't think that can be used as an excuse any more. This should be highlighted on the webpage. There are plenty of restaurants within five minutes walk but it is nice to be able to have a dring or a bite to eat at the hotel. The wifi was only ok and got very slow once guests started to get up in the morning.
No breakfast, no restaurant, no bar., no sleep. But afterwards they bill "facility fees" to the credit card of 55 dollar for 2 nights . This is theft in my opinion. On top of that there is no isolation between the walls at all. You hear literally everything that happens in the other rooms . Also we were on the 9th floor and heard every little noise on the street. No restaurants or subway in the neigbourhood. Never again for us......
We had a wonderful time in this hotel. Prosperity at the front desk and Deanna in housekeeping are outstanding in their customer service. Lots of things to do within walking distance. Very recommendable.
Stayed here for 2 nights in August. Plusses are the location, it's only a short walk to dupont circle which is a lovely area to eat and drink, plus a walk to the Whitehouse is not a long one. The room was clean and spacious and we generally enjoyed our stay here. The staff on the front desk are a strange lot though. A bit rude and distant at times I have to say.
Very nice hotel, with big comfortable beds, a good aircon system and daily bed changing services. The hotel is in a good location, tourist attractions are just a short uber away or around a 30 minute walk. The tv can be a bit confusing, sometimes having a mind of its own but was otherwise very good.
The restaurant and the bar are still closed and there is no option for breakfast and no fridge in the room so it's not easy with children. We have also received several mails offering to apply for an upgrade but when we arrived, the receptionnist wasn't aware. For people using Booking, the mandatory $28 fees (for Wi-Fi, fitness centre,...) are already included in the price.
Roof top bar and restaurant is currently closed due to covid. So why promote it on the website knowing it's closed? Also, charging over $50 per night for un operating valet garbage is insane… the garbage door isn't working so they parked my rental in front of the hotel building. Waste of money! Lastly, the wifi SUCKS!! Besides that, it's a clean and comfortable hotel. Walking distance to everything!! But they need to fix these minor issues
Wifi download speed - 0.75 mbps, upload - 4.66 mbps. Zoom and FaceTimes would disconnect. Told staff, but the front desk attendee told me there was nothing they could do and said it was rare since no one else reported wifi. Other staff members were very kind and made the stay enjoyable. It's a good room, but for the price you pay after the membership fee, you might be better off finding somewhere else if you need to take meetings in the room or FaceTime.
My boyfriend and I stayed here in DC as one of our stops on a road trip down south. The room was very cold when we arrived. We went to get dinner thinking it would warm up while we were gone- that was not the case. Its location was fine except for the fact that most of the restaurants and food establishments nearby closed around 6 or 7. The room was clean and the staff was friendly. Later that night the temperature in our room dropped to 55 degrees. Also, our room did not have a microwave or fridge.
The staff were all so rude to us. The cleaning lady never cleaned anything and only left more towels. On top of this, the internet was horrible and we had two outlets that didn't work. We also had a kitchen with only one stovetop that worked. Even though I paid for the upgrade our room was still extremely small and we didn't have any view either. I didn't want to say anything to the staff since they were already rude to me when I checked in. The man had an attitude and kept ignoring me when I asked what was included in the deposit fee. He wouldn't even clearly explain it to me or give me some kind of receipt. I've definitely learned not to book with a hotel just because it's cheap.
Excellent location! Close to Embassy row, the airport and dining. You can easily walk to get breakfast, lunch or dinner. The Beacon Bar and Grill was temporarily closed when we were there which was unfortunate. Very clean hotel with friendly staff. Uber from the airport is around $25 depending on the time of day.
Great staff!!!! Stayed across the street at another hotel and moved over when trip was extended to save some dough. The room was 50 bucks a night cheaper but surprise there was 39.00 Desort fee that is not that obvious that made it almost as expensive. Checked in...First room AC was loud and did not work. Super nice manager moved me to another room and the tv did not work. and took 2 trips to get it fixed. Elevator is too slow and everything was well worn though clean. Got off the elevator and I counted 3 different types of flooring from 1980 1990 2020 within view and totally random styles of lighting like they just bought what was on sale. SAD. Restaurant and bars are all closed and abandoned. Just feel like that they are really deceptive with the "resort fee" . That is just manipulative. I booked and then when I went to pay, there it was and too late I had given up my room at the previous hotel. Nice Nice Nice folks but they are working in a sub-par hotel with iffy policies.
This is NOT a 3 or 3.5 hotel! Our flight was delayed so we arrived around 1am. We thought the location was great, but were actually surprised upon walking into the tiny dingy looking lobby. The front desk rep was so excited because we had an "upgraded" room on the 8th floor which he described as luxurious. We were tired, but very disappointed once we saw our room. Yes, it included a small kitchenette and living space, but it was truly outdated. The snack area is a joke, a few chips, cookies, and sodas behind the checkin counter on a shelf. So tacky! Anyway, we slept and showered in our "hot" room. Otherwise we couldn't stand to stay in this dingy depressing place. There is also a $28/day resort fee upon checkout. Not worth it!
I stayed here for a week with my son. The location is pretty great. The staff were awesome. Check-in was great. Housekeeping was awesome. However, restaurant and rooftop bar were closed due to “Covid”. C'mon, it's 2 years later. Stop using that excuse. I booked here in part because of the restaurant and rooftop bar only to learn AFTER I checked in that it was closed. Very inconvenient. I was charged $30 a day for WiFi and 2 bottled waters/day. Ridiculous.
Clean rooms, good staff. Overall a very good experience. Room was spacious with 2 double beds and a pull out couch. Only 2 minor drawbacks (for my family at least.) Small elevators and no refrigerator.
Thank you for your feedback, we are glad our staff was friendly, and we looking forward to seeing you again soon.
We enjoyed three nights at this Dupont Circle-area hotel. An older building, the lobby and rooms have been recently renovated with fun, vibrant furniture. (While not currently open, the dining area looks great also!). We booked 2 rooms for our extended family - a double and a single. The double was spacious (couch and work area), while the single was quite small. We encountered a problem when the air conditioning stopped working in the single. It is instructive to see how a hotel handles a problem when such a problem crops up - the Beacon was great. They immediately sent a facilities person to fix the HVAC. When unable to repair the unit, within an hour they moved my mother into a different room with working air conditioning. In fact, they moved her into a lovely suite with a kitchenette. Both rooms well appointed with mini fridge and an espresso machine! A microwave was available on our floor near the ice machine. Great water pressure in shower. All the staff (front desk, porters, cleaning) were friendly and helpful, answering questions and problem-solving for us. We had a great time. Recommend. (I have read the reviews of people who stayed at the Beacon around the same time as us - I understand some of their comments - yes, the building is older, with slow-ish elevators. However, we found the rooms to be immaculate with bright sunny windows, not at all dark or dank or dirty! We booked through a third party website and our booking price did not add a facilities fee.)
Thank you for your feedback, we are glad our staff was friendly, and we looking forward to seeing you again soon.
Overall, the Beacon is not an impressive hotel. The location and staff are great! But the rooms seem outdated, dank and not the cleanest. There were stains on the wall, the carpet is a splotchy dark brown which gives an appearance of being dirty, the bed was full sized (not a queen as requested) and the room was small. For what we paid for the room, we thought it would be more luxurious. If not for the great location and the kind staff, I'd rank this hotel much lower.
Thank you for your feedback, we are glad our staff was friendly, we are working hard on making improvements at our hotel, and we looking forward to seeing you again soon.
Our stay was great. But Mr. Monte' K. He made or stay wonderful. He was very helpful and polite. We would like to thank him again and again for his kindness. The hotel was close to everything. Again our stay was fantastic.
Thank you for your feedback, we are glad our staff was friendly, and we looking forward to seeing you again soon.
This relatively dingy, run-down hotel has the nerve to charge a mandatory $28+ “resort fee.” Doesn't matter if you actually want access to the (presumably) crummy workout facilities. It's a mandatory fee. More accurately, it is a way to lie about the cost of the room, since you “pay in full” one price when you reserve the room, and then an extra $28 for no reason except pure corporate greed. It's dishonest and exploitive. And the hotel/room itself? Not even worth the advertised price, much less the actual price. Tiny lobby. Slow check-in process. Slow elevators. Dingy hallway. Small, dingy room with no fridge. Definitely not a “resort” despite the ridiculous mandatory “resort” fee. Sometime I stay in cheap, no-frills hotels. Sometimes I stay in expensive, nice hotels with great amenities. But I do my best but to waste my money at expensive, no-frills, run-down hotels.
Thank you for your feedback, we are sorry you dint enjoy your stay.
Service was great, people were friendly, unfortunately the restaurant on site was closed, but several great ones were nearby. Received a free upgrade to a suite. The location was convenient and we enjoyed our stay.
Very dated hotel in good location. All food and beverage outlets are closed though they still charge you a $30 a night “resort fee” on top of room rate. After I complained my room was not cleaned well between guests, housekeeping did a great job but HVAC only worked sporadically and water pressure was poor. No way to use kitchenette - told no utensils available due to restaurant being closed.
We recently stayed at the beacon hotel and corporate quarters in Washington DC. This was singularly one of the worst hotel stays in over 30 years of staying in hotels around the world. The list of issues is expansive, and started before check in. We booked over three weeks out, and as we were flying in after an overnight flight, we requested an early check in at 1pm. The message that we received said they would do their best to help us out. On arrival, the man behind behind the desk was like the soup guy from Seinfeld and insisted that there were no early check ins and that check in was 3pm. We understand that an early check in is not a right, and it wasn't that we couldn't check in, and It wasn't that he wasn't polite, he was just outright rude, dismissive and was equally rude to friends who were also staying. On check in we were also advised that the restaurant is closed, the rooftop bar is closed and there is limited housekeeping due to COVID,. We were the put into a different room, to that which was booked, it was a standard queen, and was tiny. After clarifying they moved us to a deluxe double double, which was roomier, but was tired and old, with a shower that has water, but no water pressure and an air conditioner that was from the Jurassic era. Every day the room cards did not work, and resulted in multiple trips to reception to have them reset. Not once, not even once did anyone at reception acknowledge any issue with the room key system, in fact they used all standard hotel excuses about you must have put it near your phone, your credit cards etc etc. the thing is it was soooo widespread and whenever we would be getting a reset there would be a line of people waiting, it was just unacceptable and avoidable. The MOST annoying thing about this wasn't that it kept happening, it was that the staff didn't have it in them to ack owledge that it was an issue or to apologize, it was always our fault. The 2 lifts in the building are tiny, slow and barely functioning. And finally to checkout, by this point we expected little, and the management didn't let us down. As we were leaving the next morning at 4am in the morning, I went down the evening before, and requested to finalize my account and gain a receipt, so we could just drop keys and go in the morning. I was told this wasn't possible as the cost of the final night didn't click in until midnight, so I requested that the reception representative just process it at midnight and then have a printout that I could collect when I left. The reception representative said that as she was leaving before midnight this couldn't be done and I would have to call down to have this done before I left. In addition the rate on the invoice was more than that quoted, when I showed the reception representative the emails I had received from the hotel, with the hotels email address, she denied that it had come from the hotel, and insisted it was from a third party booking agent. This was the cherry on the very average cake of disappointment that this stay was. I can honestly say that I will NEVER stay in this hotel again, and I would strongly advise that you are better to join the homeless lady at the nearby park, rather than put up with rude, incompetent staff, and unacceptable facilities.
Staff was exceptional. Room was much better than expected. The staff was super friendly and helpful. I would definitely recommend this property to friends and family. The location is perfect to explore D.C. It has a certain old time charm that can't manufactured.
The room was beautiful roomy, loved the couch, bed and pillows were top-notch, and the rain-shower and bathroom could be on an HGTV special! Sad that the restaurant was not open. Service was very satisfactory. Location was excellent.
Large, clean room with great room darkening curtains. Bathroom was on the small side but stocked with necessities which were replenished daily. Housekeeping was great - 5 * Location was great - 5* - close to DuPont Circle walkable to monuments (25 mins or so) Front desk service (from the guy) leaves a lot to be desired... 1* Not very welcoming or friendly or helpful..
Would give 6 out of 5 if I could. The staff were incredibly kind and helpful. Made the extra effort in every respect. The hotel itself is classy and the rooms are spacious and quiet. Visited DC for the weekend and the location of the hotel could not be better. Minutes walk from the monuments, Independence mall, Dupont Circle and farmers market, endless restaurants. Highly highly recommend this hotel.
I stayed at the Beacon and while the location was great, the promised facilities were not. I brought it to the attention of the front desk that the room fridge was not working, they said they would get this fixed. This did not happen. Then I went the next day to ask if this was looked at and they advised it was. They ended up giving a new fridge but only compensated for a small portion of what I lost with their faulty goods. They promised an additional amount and then when I checked this wasn't included. They lied about compensation and didn't fix what they promised.
This was a trip to Washington DC for a weekend vacation. Very nice stay and clean room. Excellent location ! Accessibility to the monuments and museums. Many local restaurants in close proximity as well as easy access to airport. Would recommend!
Comfortable bed, quiet and spacious room. Friendly upbeat staff. Price was right. We visited Washington D.C. to see our son and girlfriend who were in close proximity not far from DuPont Circle and the many attractions and amenities we enjoyed.
Unfriendly staff, not helpful at front desk or valet, toilet handle broke off, lights didn't work. Not worth the money. We paid for valet and ended up having to get our own car when we checked out. Will never stay here again.
Even though the hotel is advertised as providing WiFi, a gym, and cleaning, they will bill these amenities separately. I called the manager and all he said was that people complain about it a lot. Basically he said go ahead and complain, we're used to it. I did some research on resort fees and basically they are just a scummy way for hotels to make extra money. I wouldn't recommend staying here simply because of this sneaky way of making money off of their clients.
I booked the room thru tickets at work i thought i had a deal at $83 a night . Until i was hit with $60 to park on the side of hotel. then our heat switch on the wall didn't work the temperature was 20degrees that night our bed only had sheets. Checking out we were hit with a $27 resort fee . Only thing good about the Beacon is the LOCATION.
This hotel lies in a fantastic setting. They do not have a pool but they provided two beach chairs in the hotel room that was great for the beach. Rooms are so so and they do not clean rooms everyday. We paid over 300 dollars per night. The breakfast is close to not be sanitary. Bread lies for ours in plastic bins. They seem to have little control their and they use a ticket system so you have to elgive them a ticket. We have given them tickets 2 days in a row and after a couple of minutes they asked us if we had given them tickets. They also asked us to not take food twice. This whole breakfast experience has been really bad. If it wasn't for that I would rate this hotel a three. Note: Hotel management said they are not responsible for breakfast. It is another company. Ok. Fair. However, they are the ones to manage that quality not us as guests.
Good morning, Ethornbe, please kindly remove your review, this was posted to the wrong Beacon Hotel, we are located in Washington Dc, our restaurant has been closed since March 2020, we don't offer any food options, we don't have a pool and no beach chairs, we don't get bread delivered since all our Food and Beverage operations are still closed. Thank you.
The location was great for me. Nice restaruants only 3 blocks away and 2 Metro stations onlly 3 blocks the othe way. business area so there were were very few tourists. getting around was easy with two 3 meteo lines. Faragut North has the Red line and accross the street, Faragut West has the Yellow and Blue lines (which gets you herer in 7 stops from the DCA airport.
Was told has restaurant and bar when I booked week prior, but they were all closed. They said I had to pay $45 a day for parking, but parking next door for $15 a day. Complained, but said all agents know the above and tell all customers. That was a boldfaced lie. Did nothing at all regarding complaints. Astronomical rate for average room. DO NOT STAY HERE. Biggest ripoff ever!!!
I am typing this review fresh as I just spent 2 totally sleepless nights at this No tell party hotel. First night, 3 am a couple comes back to their room right beside ours screaming and fighting and slamming doors for HOURS, I called the front desk 3 times and the useless night clerk did nothing.Night #2 the opposite side of my room had a Halloween party start at 11pm. Called the same useless night clerk. Said he came up and heard nothing. Finally at 3 am I went down and had the clerk follow me to the room. After he talked to the partiers they laughed at him and the party cranked up. I finally call the police at 3:30am and 3 squad cars come, yet the night clerk doesn't send them up to the party room and the police leave while the party continued. Unbelievable. It is 7:45 am and I haven't slept in two days and I am writing this from the airport.
My experience with this hotel was very frustrating. I was transferred to a hotel agent when I called to book the stay. I was given incomplete information. I was not told there would be a "facilities fee" of $28+ per night for internet access, access to exercise room and for international calls, even if none of these were accessed. I was told of a valet parking fee but was not told that I would not have access to the garage and no access to my car between 11:00 PM and 6:30 AM due to lack of staff. Had I known about these issues, I would have booked elsewhere. When I arrived at the hotel, I was told that they didn't have my reservation, which I never cancelled, but the staff member was very helpful and, to my relief, found a room. However, the room was very small, there was no refrigerator which was needed to store medication, the bathroom wall paper was peeling and we were unable to set the room temperature. Staff came through and found me a serviceable refrigerator. There was only one working elevator and the overall hotel appearance, despite a supposed renovation, was certainly not one of a premier luxury hotel promised on the hotel web site. I honestly don't know how this hotel received a 4 star rating. The only positive about this stay was the professionalism and helpfulness of the staff who made the stay more bearable. However, due to the inability of management to provide accurate and timely information as well the promised hotel experience, we will not return!
The staff was welcoming and extremely helpful. The room was clean, brightly lit and comfortable. My husband made use of the gym on the premises and was very impressed. When I return today DC I will definitely stay there again.
Thank you for your kind comments and for staying at Beacon Hotel Dc. Our staff is all-superstar. Service passionate and ready to assist, we are looking forward to hosting you again and make your stay great.
My family was cautiously optimistic about our first post-pandemic stay(cation). Despite the negative reviews, we had such an enjoyable stay at the Beacon. Right in the middle of D.C. the hotel had well-kept, clean and spacious rooms. The front desk attendant Raul deserves mention. It appeared that the hotel was single-staffed but he made sure that we were taken care of. From check-in to valet service to directing us to where we could get a Dr. Pepper for my youngest son, we couldn't have asked for better customer service. The facility did seem a bit outdated compared to the newer more modern hotels in the area, but you can't replace top-tier customer service like we received at the Beacon.
Thank you for your kind comments and for staying at Beacon Hotel Dc. Our staff is all-superstar. Service passionate and ready to assist, we are looking forward to hosting you again.
Nous vous répondons sous 48H