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Best Western Hotel Fairfax, Fairfax City

4.0/5  - basé sur 502 notations.
3535 Chain Bridge Road, 22030-2703, Fairfax City, United States - See map
Best Western Fairfax - Exterior The Best Western Fairfax is ideally located in the center of Fairfax City. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Fairfax City is conveniently located close to Washington DC, so guests can take advantage of the nation’s capital without the inconvenience of being directly downtown. Our Fairfax City hotel boasts a great location that’s just minutes from the Smithsonian Museums and Washington DC tour outings. Whether you’re here to visit George Mason University or to simply explore the beauty of the capital, you deserve a conveniently located hotel that puts guests first. We’re not just close to George Mason University to make travel easy for faculty, students and visiting families. Inova Hospital is also nearby, so guests visiting loved ones in the hospital can easily travel to and from our Fairfax City hotel. Whether you’re visiting Washington DC or taking in a Patriot Center sporting event, a competitive price and comfortable amenities are crucial. At our Fairfax City hotel, complimentary breakfast and wireless Internet is standard. There are no extra fees for Wi-Fi, and guests are greeted with a generous breakfast buffet every morning. Featuring stacks of sizzling waffles, fresh fruits, yogurts, and a variety of hot and cold cereals along with sweet pastries, it’s the best way to start your morning. Endless 100% Arabica coffee and chilled juices complete the meal. From the Civil War battlefield to Fairfax City and county government agencies, we understand that location is key to a great vacation or business trip. We’re a home away from home for numerous business travelers, including employees of Lockheed Martin, AT&T, Northrop Grumman and numerous government agencies. Count on a Fairfax City hotel that puts guests first every time. From spacious rooms to a friendly staff, we know how to make your trip special. You deserve the best in service and amenities, and that’s exactly what we deliver

Best Western

Hotel Fairfax

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2015
based on 502 guest reviews
NOTE ISSUED
Excellent
182
Very Good
178
Average
83
Poor
32
Terrible
27
REFER TO NOTICE
Business Business
115
Couples Couples
79
Family Family
200
Friends getaway Friends getaway
45
Solo travel Solo travel
39
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"ORIORDANT"

3
03/11/2018

We stayed here twice during October. We were checked in by a very pleasant young man. The room as advertised by Hotel.Com mentioned Courtyard Side, it was not available. We agreed road side, it was ok the first time we stayed. However the second time we stayed we were allocated road side again, it was terrible. We had no sleep until after 4am. The carpark was very very noisy during the night and the the road was even worse. The breakfast was pretty good here, well stocked by a pleasant lady

AjayK2857, General Manager at Best Western Fairfax, responded to this review
We apologize that we were not able to satisfy you completely. This is not the service we provide and would like another chance to make it more memorable. We appreciate you recognizing Atmosphere, Informative and Caring Safe environment, Location, Value, Cleanliness, Staff, Our Famous Full American HOT Breakfast Buffet.

"An Old Tired Mattress that Felt more Like a Box Spring"

1
23/10/2018

The mattress was old and tired and felt more like a box spring. It should have been replaced ten years ago. Don't stay here if you have back problems or value quality rest. The place is cheap which makes it a good option vs what else is around but the poor quality mattress isn't worth the discounted price.

AjayK2857, General Manager at Best Western Fairfax, responded to this review
FaKe Review, real problem is that you wanted to cancel your reservation because of change of your plans which could not be cancelled. Fake Review.

"Best Western Fairfax"

5
21/10/2018

Excellent location, very nice hotel, great team, and very friendly personel !Team was able to indicate places that we were looking for, what was to see in the area, which was very much appreciated.Thank you !!

AjayK2857, General Manager at Best Western Fairfax, responded to this review
We appreciate your very positive review and recognizing our Staff and their commitment to satisfaction. We also appreciate your very positive review and recognizing Atmosphere, Informative and Caring Safe environment, Location, Value, Cleanliness, Staff, Our Famous Full American HOT Breakfast Buffet.

"Outstanding Room!!"

5
20/10/2018

We stayed just one night, and was provided the room with king size bed, sofa bed, full size fridge, and 4 burner stove top, micro wave. We were very thrilled to have had this room, we will be staying here again. Breakfast was very good too.

AjayK2857, General Manager at Best Western Fairfax, responded to this review
We appreciate your very positive review and recognizing Atmosphere, Informative and Caring Safe environment, Location, Value, Cleanliness, Staff, Our Famous Full American HOT Breakfast Buffet. Sorry, we don't provide 4-burner stove top.

"Two thumbs up!"

5
13/10/2018

We were looking for for our girls trip, and the great reviews of the breakfast bar is what made us choose this location. Believe me it's true. The location was not far from the metro station. It's nice not to have to worry about trying to drive in all that traffic. Every person we encountered from the front desk to housekeeping to the breakfast room was very friendly. Maria in the breakfast room kept us smiling every morning. The only negative thing we found was the lack of a fan in the bathroom. Just thought it was unusual. Overall this location made for a great 'home base' for our girls trip to DC. Definitely plan to stay there again.

AjayK2857, General Manager at Best Western Fairfax, responded to this review
We appreciate your very positive review and recognizing Atmosphere, Informative and Caring Safe environment, Location, Value, Cleanliness, Staff, Our Famous Full American HOT Breakfast Buffet.

"Couple nights in Fairfax VA"

5
08/10/2018

Great location in Fairfax VA for doing many things in the Virginia and the Maryland area. Rooms are very comfortable, and the morning breakfast is very good. There is plenty of parking near most rooms.

AjayK2857, General Manager at Best Western Fairfax, responded to this review
We appreciate your very positive review and recognizing Atmosphere, Informative and Caring Safe environment, Location, Value, Cleanliness, Staff, Our Famous Full American HOT Breakfast Buffet.

"Horrible experience"

1
05/10/2018

This place is horrible and I can't believe the reviews. It's dirty with poor ventilation. Do not stay here. Management is pitiful, and if you have a problem, don't expect manager onsite. Sorry, no refund! Deal with it. And I am easy to please...it's gross!

AjayK2857, General Manager at Best Western Fairfax, responded to this review
Fake Review ,,, Fake Review.... Guest made Pre-Paid reservation from another website and paid them for a discounted rate room, and gave very hard time to Front Desk Staff, and kept generating fear in them by show his Presence as a Police and making them do things by fear.... We had to call our police department to have them removed from the property..... Our Staff acted in very professional way and they were able to reach manager 10pm, 11:30pm, 2:30am and again next day morning.. FAKE REVIEW

"Worst hotel stay of my life"

1
27/09/2018

I've stayed hundreds of nights in hotels for business and this was the worst stay ever. Pre-payed for a 3-night stay. Checked in to find urine on the toilette seat and hair on the sheets and blankets. Didn't complain. Second night my key card wouldn't work. Front desk said they'd made a mistake and thought I'd only booked one night. Cut me a new card and let me back into my room without checking my ID. Third night I returned to find someone else staying in my room. Front desk said I'd called to cancel. Told them I'd made no such call but they insisted that I had. They said they had no idea where my belongings were and didn't seem to care. Turned out the hotel had reneged on the contracted room rate and tried to charge the credit card for more money. When that transaction was denied as not authorized, they had cancelled my reservation for that night and evicted me from the room with no notification. Finally got my belongings back - turned out they had them at the front desk after all. Everything was stuffed into my suite bag and apparently jammed someplace small based on the wrinkles. I was left standing on the street with no room, no apology and no wearable clothes the night before important meetings. I've stayed in this hotel six or seven times over the last three years and each time found the hotel fairly crappy but good enough for a short stay if all you want is a bed and a shower. After this experience I'll never stay here again.

AjayK2857, General Manager at Best Western Fairfax, responded to this review
We have apologized to you via Hotel.com and again; We apologize that we were not able to satisfy you completely.

"Great Quiet Location to take in D.C."

4
14/09/2018

King bed, sofa, large flat screen tv, coffee maker, good internet, desk , microwave, ref.. Clean, Also the largest breakfast spread I have seen this side of the Atlantic. Located one exit from the Vienna Metro station. The only line is the orange line and it gets you to the mall in 35 min. Not overly crowded even during rush hours.

AjayK2857, General Manager at Best Western Fairfax, responded to this review
We appreciate your very positive review and recognizing our Staff and their commitment to satisfaction. Hotel's Location, Location Where we are minutes away from George Mason University and 25 minutes drive to Washington D.C. We are off 66-Interstate Highway. City Service Cue Bus connects from our Door Steps to Metro (Vienna Station (orange line). GMU and Fairfax city. We have variety of restaurants and convenient stores walking distance including but not limited to 24 hours IHOP, Rite Aid. We offer variety of menu's of places how can deliver to your room. We can accommodate from a car parking to a commercial vehicle at no charge. We were glad that you were able to go to Vienna Metro Station which made it easier to commute to DC attractions. You also used City Cue Bus which is at our Door steps can take you to Metro. Metro had free parking on weekends

"A quick stay"

5
11/09/2018

We stayed overnight for a quick trip to the area. The staff accommodated my request for a king size room in the back of the hotel on the ground floor. It was raining hard and we didn't want to get too wet!

AjayK2857, General Manager at Best Western Fairfax, responded to this review
We appreciate your very positive review and recognizing Atmosphere, Informative and Caring Safe environment, Location, Value, Cleanliness, Staff, Our Famous Full American HOT Breakfast Buffet.

"Ok hotel, ok value, don't stay for the breakfast"

3
09/09/2018

Room was ok, hotel ok, price ok. Breakfast leaves much to be desired. If you're staying here to take the metro in to DC, note that your closest Metro station is the LAST station on the line so it takes a long time to get into the city.

AjayK2857, General Manager at Best Western Fairfax, responded to this review
We apologize that we were not able to satisfy you completely, as you only gave us 3 out of 5. We appreciate your very positive review and recognizing Atmosphere, Informative and Caring Safe environment, Location, Value, Cleanliness, Staff, Out Door Pool, Our Famous Full American HOT Breakfast Buffet. Hotel's Location, Location Where we are minutes away from George Mason University and 25 minutes drive to Washington D.C. We are off 66-Interstate Highway. City Service Cue Bus connects from our Door Steps to Metro (Vienna Station (orange line). GMU and Fairfax city. We have variety of restaurants and convenient stores walking distance including but not limited to 24 hours IHOP, Rite Aid. We offer variety of menu's of places how can deliver to your room. We can accommodate from a car parking to a commercial vehicle at no charge. We were glad that you were able to go to Vienna Metro Station which made it easier to commute to DC attractions. You also used City Cue Bus which is at our Door steps can take you to Metro. Metro had free parking on weekends

"Would not stay here again"

1
22/08/2018

The rooms are dated and very humid. There is carpet, which appears to be aged. Their is air conditioning, but my clothes seemed damp and nothing was able to dry. On our second night we were awaken at 2:30am by the next room. I had to call the front desk 3 times before someone picked up. They told me they would call the room to tell them to settle down, which promoted the room to start hitting our wall and yell sorry numerous times. They never quieted down. The breakfast was OK, and location convenient, with plenty of free parking. Most of the staff were friendly. I would say this place has potential but needs to invest in its rooms. Would go someplace else next time.

AjayK2857, General Manager at Best Western Fairfax, responded to this review
We apologize that we were not able to satisfy you completely. Please try us again and experience the improvements we have made.

"Cozy Stay"

5
20/08/2018

Loved the pool! Request a Pool view room makes each morning and evening even more pleasant!!!! Breakfast was amazing! Thank you to the staff that works so hard to prepare it and keep it stocked. Breakfast area was kept so clean!! only complaint was fruit was old should be fresh!! Appearance is everything!!. Staff was friendly if you were friendly! Smiles bring happiness for ALL!!!

AjayK2857, General Manager at Best Western Fairfax, responded to this review
We appreciate your very positive review and recognizing Atmosphere, Informative and Caring Safe environment, Location, Value, Cleanliness, Staff, Our Famous Full American HOT Breakfast Buffet.

"Great price, friendly service, great location and clean!"

5
19/08/2018

I am very satisfied with this hotel. Prices reasonable, great location to restaurants, local gym, clubs, etc. Stayed in Aug 2018 and would stay again. Also has a small gym with brand new machines, tons of parking on a very newly paved, clean lot, a pool in the centre area, and good all-you-can-eat breakfast with waffles, potatoes, bacon, sausage, toast, tea, coffee, and more. All of the service people here were very friendly. Great place!

"Great Value"

5
19/08/2018

We thought this hotel reminded us of an older-style resort hotel in Florida, with its beautiful pool and grounds. Our room was very clean, and we found the bed excellent, and with a choice of two softer pillows (rare in a motel/hotel) that we appreciated. The flat TV was good, the fridge was bigger than most, and quiet too, and the shower was in the top quarter of motel showers that I have encountered. We actually used the iron and ironing board that was provided. The only slight negative in the room was that the air conditioner was a bit noisy, but it worked fine. The breakfast had lots of options, and was in a large bright area with a full wall of windows -- very pleasant. The front desk was welcoming and professional. We would certainly come back here. Another plus is the access via Route 123 south to I-95, through a pretty countryside. Sure beats being stuck on 495!

"Love staying at the BW in Fairfax"

5
14/08/2018

Every year we attend a big conference in Fairfax and we stay at the Best Western. This year, it had been greatly updated which made it even better. The staff is always friendly and attentive. Our room is always just right and this year there were lots of new linens and other updates to the room. Breakfast room which is expansive had also been updated and there is a large selection of breakfast goodness which varies a little each day. This is a very large hotel complex that always seems filled up. We hope to be back again next year.

"overnight stay"

3
29/07/2018

The beds were uncomfortable and there was hair on the sheets and pillows. We had to walk up 3 flights of stairs to get to our room. We were never told if an elevator was available. I also feel that the decor in the room was very out dated.

Ajay K, General Manager at Best Western Fairfax, responded to this review
We apologize that we were not able to satisfy you completely. We have Hotel beds which are in between firm and soft. Elevator is not required for our First and Second floor, and we do take request for those floors. Our 3rd floor is only one step up and second floor is on ground floor.

"Restless "

3
27/07/2018

Great breakfast! Room clean! Good rate. Beds lacking in comfort but okay. Worst thing was the air in the room would not work properly, heat and fan worked but not the air so my husband kept having to get up during the night to turn the air back on making for a very restless night. Assuming if that was operational I would have rated higher and stayed again this weekend but I need sleep so I am not chancing it and staying elsewhere.

Ajay K, General Manager at Best Western Fairfax, responded to this review
We appreciate your very positive review and recognizing Atmosphere, Informative and Caring Safe environment, Value, Cleanliness, Staff, Full American HOT Breakfast Buffet.

"Great for metro rail!"

5
22/07/2018

I chose this property for the ease of getting to metro rail to visit D.C. I loved the retro feel of it and it was well maintained. The pool was great, it was quiet and breakfast was excellent. I liked it was off the beaten path yet easy to get to the freeway. Our stay here made our visit!

Ajay K, General Manager at Best Western Fairfax, responded to this review
We appreciate your very positive review and recognizing Atmosphere, Informative and Caring Safe environment, Value, Cleanliness, Staff, Full American HOT Breakfast Buffet. Hotel's Location, Location Where we are minutes away from George Mason University and 25 minutes drive to Washington D.C. We are off 66-Interstate Highway. City Service Cue Bus connects from our Door Steps to Metro (Vienna Station (orange line). GMU and Fairfax city. We have variety of restaurants and convenient stores walking distance including but not limited to 24 hours IHOP, Rite Aid. We offer variety of menu's of places how can deliver to your room. We can accommodate from a car parking to a commercial vehicle at no charge. We were glad that you were able to go to Vienna Metro Station which made it easier to commute to DC attractions. You also used City Cue Bus which is at our Door steps can take you to Metro. Metro had free parking on weekends.

"Nice Place"

4
21/07/2018

I visited best western this weekend and it's a good place to stay for a couple of days. Its and average hotel with comfortable and clean rooms. The breakfast it's good, hot and cold cereals , scramble eggs , sausage, waffles , pancakes, coffee and juices. Obviously it's not a 5 starts hotel but if you need an economic, clean and a cool place for a couple of days that's it's the place.

Ajay K, General Manager at Best Western Fairfax, responded to this review
We appreciate your very positive review and recognizing Atmosphere, Informative and Caring Safe environment, Value, Cleanliness, Staff, Out door swimming pool and our Famous Full American HOT Breakfast Buffet.

"Stayed here for GMU campus visit in March when daughter was trying to make college choice"

2
18/07/2018

My wife made this reservation and I think she was hooked by a low price. When we got there we were surprised to find out it is more of a motel than a hotel, i.e., the rooms open directly to the outdoors! There are no internal corridors. While there is a pool, we were visiting in latter March, so no benefit then, as it actually had snowed a few days before we got there. Candidly, though, the pool did not look very inviting. Free breakfast was good and location was fine for a GMU visit, but the room was kind of skethcy, the beds were BAD and the parking lot/road noise was noticeable. We agreed it would be our only stay there. We stayed at the Hampton in on our recent Orientation visit in July and it was a big upgrade for around the same price, so we will not be returning here to the Best Western for sure. I would give it a 2.5 rating, but system only allows round numbers, so I rounded down to a 2.

Ajay K, General Manager at Best Western Fairfax, responded to this review
We appreciate your review. We are a exterior corridor hotel which is complimented by beautiful landscape and all greenery around. We offer beautiful outdoor pool and would love you to come back and enjoy it during our summer months. During the winter months we make a fountain out of the pool. We do apologize that we were not for you, but we do offer excellent service, Breakfast and wonderful outdoor atmosphere.

"Really nice hotel"

5
14/07/2018

Set conveniently for automobile traffic and within walking distance to some restaurants and definitely with a few miles of really really good dining, it is also set in a pleasant green treed space. First, I was offered an upgrade which I took and my room was on the second floor, but a straight walk-in from the parking lot - no stairs to cart luggage up and down! Nice. It was large, clean and a very comfortable bed. I also overlooked their large pool which I took advantage of. Big and clean and warmish. If you get a room on the second floor, get from 220 down since the first few rooms look out onto the stairs and corridor. Even with the pool fairly close by, the room was quiet in the evening and I thoroughly enjoyed my stay. Breakfast was good and I would say a touch above the ordinary hotel breakfast.

Ajay K, General Manager at Best Western Fairfax, responded to this review
We appreciate your very positive review and recognizing Atmosphere, Informative and Caring Safe environment, Value, Swimming Pool, Cleanliness, Staff, Full American HOT Breakfast Buffet. Hotel's Location, Location Where we are minutes away from George Mason University and 25 minutes drive to Washington D.C. We are off 66-Interstate Highway. City Service Cue Bus connects from our Door Steps to Metro (Vienna Station (orange line). GMU and Fairfax city. We have variety of restaurants and convenient stores walking distance including but not limited to 24 hours IHOP, Rite Aid. We offer variety of menu's of places how can deliver to your room. We can accommodate from a car parking to a commercial vehicle at no charge. We were glad that you were able to go to Vienna Metro Station which made it easier to commute to DC attractions. You also used City Cue Bus which is at our Door steps can take you to Metro. Metro had free parking on weekends.

"Nice hotel"

4
12/07/2018

Nice hotel. They serve a good breakfast. Clean pool, our kids loved it. Unfortunately your not allowed to drink alcohol or eat at the pool. But that was the only minus. Beds were really great. The room quit big. Staf was friendly.

Ajay K, General Manager at Best Western Fairfax, responded to this review
We appreciate your very positive review and recognizing Atmosphere, Informative and Caring Safe environment, Value, Cleanliness, Staff, Full American HOT Breakfast Buffet. Sorry, Consumption of alcohol in public is not allowed in Virginia, and we do not encourage it as we provide safe and family environment.

"A nice place to stay in the DC area."

4
08/07/2018

I stayed here at the end of June for three nights. My takeaway is this is a nice affordable place to stay especially if you have kids and drove to the place. Pros: Clean- Both inside and out the place seemed mostly clean Outside about 60%-80% renovated/modern still needs a bit of finishing up. Pool area clean well kept and staffed. Hours are family friendly. Breakfast seems nice I arrived a few minutes before close and things were a little picked over. But otherwise lots of seating. Staff were friendly and somewhat knowledgeable about the place. Bed was comfy enough and the location was very quiet. Bathroom was great- the bathroom was almost comparable to one you might find in a four star hotel. I appreciated the traction mat and the grab bar for accessibility. Parking is available- I did not have a car but I kinda wish I did. Mini fridge and AC worked great. Cons: The electrical in the room is a bit dodgy The primary room had two outlets and from these outlets electricity through power bars/ wall taps was being run to the lamps/ fridge/tv.When i laid down on the bed the lamp turned off. Because the power outlet was located right behind the bed with some sort of splitter tied into it. I unplugged this and plugged the clock in across the room. The location is about an $8 uber to the metro station. This is not a knock against the place but I found the public transit times a little bit unwieldy. I came back too late to use the transit every night I was there. My recommendation is if you are coming from the airport to not waste your time 1-2 hrs on transit and instead pay $30 for a shuttle it is money well spent. The interior of the room is about 40%-60% renovated/modern it needed some electrical work and the trim pieces on the walls had been secured with screws. The street where it is located is undergoing maintenance and as such the pedestrian signals are not working correctly. All things said and done I appreciated my stay at this hotel. If I did this trip again I would bring a family with me or at least a rental car. Oh and trunks I really meant to try out the pool. My advice to management is keep up the good work. Finishing details on construction/renovation need to be looked after and access to charging devices is a modern necessity. The location is not a hindrance it just needs to be budgeted in both time in cost. What I paid a day in transit I saved on hotel cost 10X.

Ajay K, General Manager at Best Western Fairfax, responded to this review
We appreciate your very positive review and recognizing Atmosphere, Informative and Caring Safe environment, Value, Cleanliness, Staff, Full American HOT Breakfast Buffet. Hotel's Location, Location Where we are minutes away from George Mason University and 25 minutes drive to Washington D.C. We are off 66-Interstate Highway. City Service Cue Bus connects from our Door Steps to Metro (Vienna Station (orange line). GMU and Fairfax city. We have variety of restaurants and convenient stores walking distance including but not limited to 24 hours IHOP, Rite Aid. We offer variety of menu's of places how can deliver to your room. We can accommodate from a car parking to a commercial vehicle at no charge. We were glad that you were able to go to Vienna Metro Station which made it easier to commute to DC attractions. You also used City Cue Bus which is at our Door steps can take you to Metro. Metro had free parking on weekends.

"Excellent stay"

5
27/06/2018

We stayed as part of a bus trip and really enjoyed it here. Rooms were clean and comfortable with updated decor. Kids enjoyed the outdoor pool. The hotel was very quiet and within walking distance of some restaurants. In talking with the group leader, I learned that the excellent breakfast was provided at a very reasonable price. It helped us get a good start to full days of seeing the D.C. sites. We felt very safe here. All in all a great stay!

Ajay K, General Manager at Best Western Fairfax, responded to this review
We appreciate your very positive review and recognizing Atmosphere, Safe environment, Cleanliness, Informative and Caring Staff, Full American HOT Breakfast Buffet.

"Always our Go To place"

5
05/06/2018

We always stay at the Best Western while in town for Rolling Thunder! They are very accommodating and priced extremely reasonable for the area. The breakfast bar Haas a lot to offer and the pool was recently renovated within the last year.

Ajay K, General Manager at Best Western Fairfax, responded to this review
We appreciate your very positive review and recognizing Atmosphere, Informative and Caring Safe environment, Value, Cleanliness, Staff, Full American HOT Breakfast Buffet.

"Very old building maintained well inside the room only"

3
31/05/2018

This is a very old building that is maintained well only in the reception and inside the room. The mattresses looked like they were replaced with in the last couple years and the room service cleaned the room every day. They also had a good range of continental breakfast. The down part is the doorways were very dirty having rough patches with the ACs leaking in the path. Also the statement "Not responsible for damages to the cars" was a little startling and made us question the safety of the area. Also there was no elevator in the hotel so we had to carry the bags through the dirty stairs. I would say this is OK for the price due to the maintenance and the hotel's location from DC where we actually traveled from there.

Ajay K, General Manager at Best Western Fairfax, responded to this review
Apologize that you were not satisfied and we lost 2-Points on this survey, We were painting our walkways to new finish and they look spectacular now. Please try us again. We appreciate your review and recognizing, Value and excellent location.

"Awesome Weekend"

5
30/05/2018

The hotel staff and management were very accommodating and made our stay a remarkable experience. We have been staying there for years because of location. They recently renovated the hotel and did a great job. We also requested an early breakfast for our group and they served a great breakfast for us. On that note they serve a very hearty breakfast and it's well prepared.

Ajay K, General Manager at Best Western Fairfax, responded to this review
We appreciate your very positive review and recognizing Atmosphere, Informative and Caring Safe environment, Value, Cleanliness, Staff, Full American HOT Breakfast Buffet.

"Not bad but not great"

3
23/05/2018

Must say that this hotel is 3 star, so don't expect 5 star quality. The staff was great and very helpful. The room was cleaned everyday whilst we were there, stayed here for 9 days and was out during the day and only there in the night. For me the room is spacious enough and never dirty. The free breakfast wasn't bad, but got accustom to my all-inclusive breakfast at other hotels in the Caribbean, however the food is tasty. The place is quite quiet and close enough to malls and food outlet. Had a vehicle so always reached these close destination within less than three minutes or so. The only downside was the pool as it was closed and secondly although it was closed and I understood the situation, the water was green and the pool was never cleaned. I believe it should have at least been clean once a week to keep up appearance, but to me it brought the place down, because it was very dirty.

Ajay K, General Manager at Best Western Fairfax, responded to this review
We appreciate your very positive review and recognizing Atmosphere, Informative and Caring Safe environment, Value, Cleanliness, Staff, Full American HOT Breakfast Buffet. Our swimming pool is open and looks beautiful, during your stay we were cleaning it and making it ready for the Summer. Thanks for recognizing our location and proximity to Mall, Restaurants walking distance and Public transportation to DC Attractions.

"clean but needs upgrades"

3
20/05/2018

Rooms were clean and serviced quickly each day. Ample parking and easy access from I-66. Breakfast was ample with many choices and food was well prepared, plentiful seating. Although the rooms and other interior areas were clean and in good repair, it is not the same outside. The pool was full of debris(it was before memorial day) and the the walkways from the parking to the rooms was in need of cleaning and repair. The price was a very good value for this area. The main problem with us was the staff who were not able to accurately give directions to restaurants, the metro station etc and one young lady gave the impression we were being annoying for asking. They gave inaccurate info also. Told us parking at Metro was free on Sat and Sun. not so on Saturday only Sunday. We would still stay here again, just hope they upgrade, clean and train some of the front desk in courtesy and accuracy.

Ajay K, General Manager at Best Western Fairfax, responded to this review
We appreciate your very positive review and recognizing our Cleanliness, Location,and HOT Full American Buffet Breakfast. Apologize for the directions.

"Great Staff - Went Above and Beyond"

5
15/05/2018

I stayed here on business for one night. The hotel rooms and facilities are accurately represented on the website. Good value, and the breakfast was very good, but the staff were terrific. I accidentally left my very nice portable speaker in the room when I checked out. I've left expensive items in rooms in other places and never seen them again, even though I KNEW where I had left them. I called the hotel the next day, and the housekeeper had actually turned it in to the Front Desk! Then, they offered to put it in the mail for me (they even offered to pay postage! - I declined and asked them to run $20 on my cc and give it to the honest housekeeper). I am now happily back in possession of my speaker, thanks to the honesty and service of the staff at this hotel. It says A LOT about the quality of management/ownership. Thank you!

Ajay K, General Manager at Best Western Fairfax, responded to this review
We appreciate your very positive review and recognizing our Cleanliness, Honesty, quiet atmosphere we provide, and recognizing our Staff and there commitment to satisfaction.

"So so"

3
13/05/2018

Not impressed with this hotel. Rooms are outdated. Stairs could use some repairs. Since the pool was not yet open it was all green. Breakfast was good with a waffle machine. Staff is very friendly and available.

Ajay K, General Manager at Best Western Fairfax, responded to this review
We appreciate your very positive review and recognizing our Cleanliness, Staff, Breakfast and HOT Full American Buffet Breakfast. We are preparing our Swimming Pool to be open on Memorial Day and this year it will open on May25, 2018

"Multiple day stay for liesure"

5
27/04/2018

We knew nothing about the Best Western Fairfax except what we had read on trip advisor. We stayed for 8 days and had no problems. Check in and check out was very easy. We received directions from the front desk staff several times. Enjoyed the breakfast staff and the food choices were certainly adequate. I especially enjoyed the pancakes available and the corn beef hash. Not a fancy hotel, but everything was clean and functional, very satisfied for the price.

Ajay K, General Manager at Best Western Fairfax, responded to this review
We appreciate your positive review and recognizing our Hotel's Location, Value, Maintenance, Service and Breakfast. Our Hotel's Location, Location Where we are 25 minutes drive to Washington D.C. We are off 66-Interstate Highway. City Service Cue Bus connects from our Door Steps to Metro (Vienna Station (orange line). GMU and Fairfax city. We have variety of restaurants and convenient stores walking distance including but not limited to 24 hours IHOP, Rite Aid. We offer variety of menu's of places how can deliver to your room. We can accommodate from a car parking to a commercial vehicle at no charge. We were glad that you were able to go to Vienna Metro Station which made it easier to commute to DC attractions. You also used City Cue Bus which is at our Door steps can take you to Metro. Metro had free parking on weekends.

"Highly Recommend"

5
22/04/2018

We had a great 5 night stay at this hotel. Highly recommend the King Suite room for families~tons of room! Excellent breakfast and a quick 5 minute drive to the Metro station. The hotel staff was very helpful and accommodating!

Ajay K, General Manager at Best Western Fairfax, responded to this review
We appreciate your very positive review and recognizing our Cleanliness, Staff, Breakfast and HOT Full American Buffet Breakfast. Hotel's Location, Location Where we are minutes away from George Mason University and 25 minutes drive to Washington D.C. We are off 66-Interstate Highway. City Service Cue Bus connects from our Door Steps to Metro (Vienna Station (orange line). GMU and Fairfax city. We have variety of restaurants and convenient stores walking distance including but not limited to 24 hours IHOP, Rite Aid. We offer variety of menu's of places how can deliver to your room. We can accommodate from a car parking to a commercial vehicle at no charge. We were glad that you were able to go to Vienna Metro Station which made it easier to commute to DC attractions. You also used City Cue Bus which is at our Door steps can take you to Metro. Metro had free parking on weekends.

"Great Hotel for the Price"

5
22/04/2018

Hotel was located very close to George Mason University, our destination. Clean with recently renovated lobby and breakfast area. Rooms were basic but clean and comfortable. Hot breakfast offered many choices.

Ajay K, General Manager at Best Western Fairfax, responded to this review
We appreciate your positive review and recognizing our Hotel's Location, Location Where we are minutes away from George Mason University and 25 minutes drive to Washington D.C. We are off 66-Interstate Highway. City Service Cue Bus connects from our Door Steps to Metro (Vienna Station (orange line). GMU and Fairfax city. We have variety of restaurants and convenient stores walking distance including but not limited to 24 hours IHOP, Rite Aid. We offer variety of menu's of places how can deliver to your room. We can accommodate from a car parking to a commercial vehicle at no charge. We were glad that you were able to go to Vienna Metro Station which made it easier to commute to DC attractions. You also used City Cue Bus which is at our Door steps can take you to Metro. Metro had free parking on weekends.

"College Tour"

5
19/04/2018

Stayed with my son on a college visit to George Mason University. Great value in a clean hotel conveniently located in Fairfax near the school. Staff was friendly and attentive. Plenty of dining places nearby but I'd recommend the 29 Diner around the corner.

Ajay K, General Manager at Best Western Fairfax, responded to this review
We appreciate your positive review and recognizing our Hotel's Location, Location Where we are minutes away from George Mason University and 25 minutes drive to Washington D.C. We are off 66-Interstate Highway. City Service Cue Bus connects from our Door Steps to Metro (Vienna Station (orange line). GMU and Fairfax city. We have variety of restaurants and convenient stores walking distance including but not limited to 24 hours IHOP, Rite Aid. We offer variety of menu's of places how can deliver to your room. We can accommodate from a car parking to a commercial vehicle at no charge. We were glad that you were able to go to Vienna Metro Station which made it easier to commute to DC attractions. You also used City Cue Bus which is at our Door steps can take you to Metro. Metro had free parking on weekends.

"DIRTY ROOM, SHEETS, AND BATHTUB"

1
09/04/2018

I had to switch rooms 2 times and both rooms had dirty sheets. I wouldn't recommend to anyone. My kids refused to shower in the bathtub and my son wouldn't take a poop because the toilet had pubic hairs on the seat. I literally had to go out and purchase new sheets at 10 pm in order for them to sleep in the beds! horrible!!!!

Ajay K, General Manager at Best Western Fairfax, responded to this review
Wooow, How come you never called the Front Desk or talked with the Manager, we offer very clean rooms and sanitized bathrooms. We stand behing our cleanliness and service we provide.

"Warm and friendly and perfect"

5
20/03/2018

Warm and friendly and perfect From the moment I walked into the lobby the front desk person Renée was so sweet so kind so helpful and understanding. The rooms were absolutely adorable it's an older hotel but it's rocksolid and everything worked perfectly and it was a beautiful room. They leave the pool light at night even though it's winter. The only problem that I found honestly is that the fountain in the pool does not work the owner hasn't decided to fix it so I'm going to contact the owner because it's important to fix the fountain it is a definitely will draw more customers. From the maintenance staff looking stuff for breakfast the housekeepers everyone was beautifully warm and welcoming. This is officially my hotel when I'm in town from now on.

Ajay K, General Manager at Best Western Fairfax, responded to this review
We appreciate your very positive review and recognizing our Staff and there commitment to satisfaction. As our Chief engineer, Front Desk and our General Manager has explained to you that our fountain has been turned off because of sevier weather and will resume when it gets warmer.

"Great hotel"

5
16/03/2018

We really enjoyed the location. Also the breakfast was great and the rooms were clean. This will be our go to location when traveling to Washington with the family or friends. Wonderful staff and rooms!!

Ajay K, General Manager at Best Western Fairfax, responded to this review
We appreciate your very positive review and recognizing our Cleanliness, Staff, Breakfast and HOT Full American Buffet Breakfast. We just finished our renovation 2018.

"Virginia trip for sporting event."

5
02/02/2018

We found this hotels to be very nice and very close to George Mason Universty. The entire hotel was updated and very clean. The breakfast had a wide variety of food, both hot and cold. The staff was very polite and friendly.

Ajay K, General Manager at Best Western Fairfax, responded to this review
We appreciate your positive review and recognizing our Cleanliness, Staff, Breakfast. We offer HOT Full American Buffet Breakfast. We just finished our renovation 2018.

"Good, Basic Lodging"

3
05/01/2018

The room is a good size. The cleanliness is overall fine. The microwave is basic and the refrigerator is big enough to hold all I would need to store. The check-in manager was helpful and friendly. The W-FI is not secure.

Ajay K, General Manager at Best Western Fairfax, responded to this review
We appreciate your very positive review and recognizing our Cleanliness, Staff, Breakfast. We offer HOT Full American Buffet Breakfast. We have a secure Wi-Fi which is managed by outside very reputable vendor. We just finished our renovation 2018.

"Very Nice"

4
04/01/2018

we were surprised that hotel was so nice. because of the price for our stay, we didn't expect it to be so nice. it was very clean. the only bad thing was you have to walk outside to get to lobby/ breakfast and it was very cold when we stayed here.

Ajay K, General Manager at Best Western Fairfax, responded to this review
We appreciate your very positive review and recognizing our Cleanliness, Staff, Breakfast. We offer HOT Full American Buffet Breakfast. January, Februrary and March are colder months in our region sorry for your discomfort. We just finished our renovation 2018.

"Three night stay."

4
01/01/2018

The location of the property as easlly accesssed. Also, the location of room was very convenient to the lobby and more importantly ....to the parking area. Also, the property was easily seen from the street.

Ajay K, General Manager at Best Western Fairfax, responded to this review
We appreciate your very positive review and recognizing Location and room location assigned to you and approximately to your car parking and our visibility from street. . We just finished our renovation 2018.

"Great value hotel"

5
30/12/2017

Rooms are older but very clean. Staff is friendly. Best breakfast buffet I had at any hotel. Food tasted like real food cooked in your own home. Delicious! I think I would stay again just for the breakfast!

Ajay K, General Manager at Best Western Fairfax, responded to this review
We appreciate your very positive review and recognizing our Cleanliness, Staff, Breakfast. We offer HOT Full American Buffet Breakfast.

"Older Place, but Great. Service and Clean. Rooms"

4
11/12/2017

My wife and I just wanted to spend the night out, and do some shopping in the Tysons Corner Center. We looked at this hotel just about 10 minutes from the mall, and very reasonable rates. It is an older hotel, with outside room entrances. The staff was very friendly and helpful at check in. The room was clean, and well kept. The bed was a little on the firm side, but comfortable. The bathroom was clean, and well stocked with towels. The in room internet was average, but it was free. The only thing in the room lacking was the faucet on the sink. It was an old faucet. That worked, but was stiff and little sluggish. The breakfast in the morning was very good, and hot. It did lack the availability of fruit, but other than that was excellent. The staff. At check out was friendly and fast. I would recommend this hotel to travelers.

"Friendly, comfortable"

4
03/12/2017

We like that its safe, friendly and comfortable here. It's in a great location to get wherever we need to go. While it's not the most fancy place we've ever stayed, but for the price it is worth it. The best part is the included breakfast with a variety of foods and beverages. I'd love it if breakfast went until 10 instead of 9 am, but it's still worth getting up to enjoy.

"Excellent Hotel to stay in"

5
18/11/2017

We attended an event in Vienna and decided to pre book and stay over at the Best Western, Fairfax. Everything about the hotel was excellent. The check in, the size and furnishing of the hotel room,the cleanliness, the staff and the breakfast provided. We were both very impressed with this hotel and would highly recommend to everyone. I work in the hospitality industry and have stayed at numerous hotels. This one was impressive and at a very good price too! Do not hesitate to book.

"Amazing Stay"

5
11/11/2017

We stayed here for 3 days, 2 nights, and were welcomed to a wonderful hotel. The breakfast was simply phenomenal, and they had such a great variety of food. The rooms were clean, and the overall experience was perfect. I would very much highly recommend this to anyone staying around the Fairfax or D.C. area!

"Great price, some issues"

3
09/11/2017

The positives: Breakfast was great; front desk staff were exceptional. The negatives: The TV in the room did not work well, no TV instructions; the beds were super hard; and the biggest is there is no elevator for the 3rd floor, the concrete steps are killer.

"Over night stay"

5
06/11/2017

I stayed over night with my family for a Service at Arlington Cemetery. I was greeted at the front desk late in the evening by the clerk who help us with our check in, luggage and answered all of our questions from breakfast to directions. The morning check out clerk was just as helpful wishing us well on our departure. A great experience.

"Last minute group room needs"

4
30/10/2017

Hotel was accommodating to you need of 3 rooms and worked to keep us all together. The Hotel was clean and friendly. The exterior landscaping was beautiful - just a few streets away is everything from food to Walmart.

"Great Value for your dollar"

5
30/10/2017

Clean, comfortable, excellent full breakfast and wonderful service. We chose this particular Best Western because we had stayed there about a year ago. It is convenient and you get a lot of value for your money - especially the full breakfast. It also has a very nice swimming pool area for summer.

"We loved it !!"

5
24/10/2017

Lovely motel, opens to outside, which is hard to find, at least that is in good shape and in a good area! We stayed in a ground floor room and was able to park at the door of our room; room was very clean and bed was very comfortable; sheets felt like high quality sheets; I did not want to get up this morning!! Had a FULL breakfast and very large breakfast area and seating; it was a great stay and I would highly recommend it to others; also very reasonably priced!!

"Great Deal with Affordable Rates"

5
24/10/2017

This hotel is a great deal with affordable rates. I selected the lowest rate and I ended up with a very spacious room. I had a living quarter/room and bedroom, as well as the required bathroom. I will definitely return to this hotel.

"Its not bad!"

4
20/10/2017

I do like it, the cable TV is plentiful and the breakfast is very simple. Room was comfy, there Abraham Lincoln portrait in our room. There the microwave, fridge, coffee machine, ironing board, water heater, plenty of towel. The swimming pool is beautiful also.

"Great, clean comfy rooms, great staff, great value!~"

4
11/10/2017

have always found it hard to find clean, comfortable,affordable rooms in a SAFE , location in the DC area!~ really glad to have found this Best Western in Fairfax, Virginia!~ great friendly, helpful staff, super clean facility , and very safe location.... a rarity in these times!!~ will definitely stay there the next time I'm anywhere near the DC area!~ 4 stars!~

"Much better than it looks!"

4
10/10/2017

We selected this hotel because of price and adjacency to I 66 for a quick trip into Arlington and D.C. The hotel is like an old time Holiday Inn with rooms exiting to outside. BUT they have been totally refurbished, beds are comfy, everything updated. We were very comfortable and the walks up two flights of stairs didn't do us any harm. Construction in front of the hotel and for the hotel lobby made for a bit of traffic hassle but no noise for the holiday weekend. Breakfast was standard for the chain but the coffee was better than expected!

"An oldie, but a goodie."

4
28/09/2017

We were touring with friends and needed a weekday night room in the DC area. After previous good experiences with Best Western on this trip we decided to try the Best Western Fairfax as it had some of the best rates we could find, and it was in a convenient location. On arrival the desk clerk was very efficient and helpful. The lobby was in disarray as they are in the midst of a renovation. The hotel had obviously been there for sometime and I expect the renovations will eventually encompass the whole hotel. Even with its age, our room was more than acceptable and the bed was comfortable. The only problem I encountered was that the door lock did not work with either of the keys we were given. I went back to the lobby and got 2 new keys. It took a number of tries, but I finally got one to work. On check-out I reminded the desk clerk and she promised to get someone to look at the lock so the nest guest wouldn't have the same problem. The internet worked just fine. The breakfast was better than expected. I'd stay there again.

"I should have stayed elsewhere"

2
24/09/2017

Poor internet. Aside from the lobby and breakfast, this place is more of a motel than a hotel. Room was non smoking but smelt like olf cigarettes. Carpet looked old and dingy but the bathroom was newly renovated and clean.

"Very pleased customers"

5
30/08/2017

I highly recommend this hotel if you stay in Fairfax, Va. Not far from Washington DC and easy to get around. If you need to go to Arlington National Cemetery for services, not difficult to get to is. There is a beautiful large swimming pool (outdoor) on the premises. A life guard is on duty from 10 am to 10 pm.

"Best western disaster"

1
29/08/2017

Lousy internet, inedible food for breakfast, incompetent help. Event he coffee was bad. I have stayed at many a Nest Western property, most recently in Burlington VT, and they have been excellent. This place needs HELP!!!!

"Taking daughter to GMU"

4
23/08/2017

Stayed for a few nights as daughter moved into to GMU. Good value for money with average to good breakfast. Ideal for our purpose and will stay again. The hotel does special rates for GMU families so do ask when booking. Will stay again.

"Renovations :-("

4
17/08/2017

This is always my "go to" hotel when I have to come to this area. Unfortunately, this time, the front lobby and outside areas are being renovated and has been quite noisy during my 3 night stay. The front desk is actually literally in the entrance to the lobby, temporarily, and I feel sorry for the personnel that have to sit there in the un-air-conditioned space all day to check in/out the guests. I called the desk at one point with a question and there was no answer. I let it ring and ring. So I'm sure once the renovation is complete it will be nice but right now is not a good time!

"Best Western Fairfax VA"

2
17/08/2017

lobby was under construction and not available. Room was very stuffy - there were no operable windows. Only way to get fresh air was to turn on ac unit. bathroom light flickered all night and made noise. Probably the worst "Best Western" experience we've ever had, which is too bad since we've got exceptional value and comfort at many other Best Westerns.

"Good value and location"

4
14/08/2017

Our son goes to GMU and we've stayed at this Best Western several times. Good value, not luxurious but clean and airy. Rooms open out to the outdoors so no stuffy hallways to deal with. Beware: all rooms are non-smoking which is great. However smoking is allowed on the terraces which all the rooms open out to. So if someone is smoking on the terrace the smell can drift into your room. On one of our trips I made sure the desk clerk knew that we are non-smokers and we were not responsible for the smoky smell in the room. They will charge you $300 for that smoky smell! I think they should not allow smoking on the terraces and only allow it out in the parking lots. We have stayed there several times and only experienced this one time but travelers need to be aware. The complimentary breakfast is ok not great. The lobby and restaurant were undergoing renovations last time I was there; I am eager to see the results.

"Good Room for the Price"

4
14/08/2017

Not a new hotel but not run down, clean room and quiet even though we stayed next to the road. We like it because its close the GMU. No troubles. Good breakfast. Pool looked very clean but we did not have time to swim...friendly staff.

"Best western"

3
10/08/2017

Great location, good value for the area, working to remodel everything, neatly kept. AC quality was poor. Great breakfast. Pool was very nice, beautiful setting. Quiet location. Would stay again when going to D.C.

"Very comfortable, easy on and off highway, recommendedded"

4
07/08/2017

The lobby was having some kind of maintainance issue and smelled very strongly of mold. Very comfortable room, furnishings were quite nice, beautiful marble but small bathroom. Great stay for travelers

"Jay Archie Jul 28-30 2017"

3
06/08/2017

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"great value for the money"

4
02/08/2017

for an overnight stay in Fairfax, this was a great hotel. the rooms are clean, the breakfast was sufficient and the staff were friendly. it is an older hotel with outside access to the rooms but we felt safe there. we will stay again, the value received is very good.

"Nice hotel, great budget stay in DC area"

4
01/08/2017

We ended up at the Best Western for a week after leaving another budget "hotel" unsatisfied with the accommodations. This was so much better than our original booking! We had a room with two double beds overlooking the pool on the third floor of the hotel and it suited our needs well. The beds were adequately comfortable, the microwave and fridge were useful, and the bathroom was updated. Fantastic pool and outdoor area. Convenient location. It would have been a great experience except for the fact that a large "group" of partyers were also present during our stay. Our first couple of days were perfect, but once the group arrived, the situation deteriorated. There were unruly kids overrunning the pool area ( I felt totally sorry for the overwhelmed lifeguard), the breakfast buffet couldn't meet the demands of the crowd, and the rude adults were up partying all hours of the night. Honestly, I couldn't believe how juvenile these people were. They were hanging out on the exterior balconies drinking at all hours of the night while their kids were left to their own destructive devices in the room adjoining ours. It was so noisy and loud on consecutive nights. At one point some super rude woman was actually leaning against my door smoking a cigarette and I actually nearly knocked her over when I opened it to tell her to please be quiet as it was 1 am! To the hotel's credit, they attempted several times to get these people to disperse and though they would temporarily,but then ,they would just resume their activity a few minutes later on another wing. We were offered a discount by the staff to apologize for the inconveniences and that is noble, but they need to be more selective with what groups they allow :(. Of course, I can understand why they would expect a girls' softball tournament crowd to be more respectful,but unfortunately they were not :(. Overall, we met some nice folks there that were not so rude and we would return again in the future.

"Good value, comfortable stay, friendly staff"

4
26/07/2017

Had a good time staying here. Booked at the last minute for nephew's college orientation, and nevertheless got a decent rate and a fine double room overlooking the pool. Air conditioning worked like a charm, even in the heat wave, so I was very grateful. Checking in and out was painless, and the staff was very friendly and extremely helpful. Was glad to end up there and will be back when college's family weekend comes in November.

"Not a great stay"

2
12/07/2017

We just returned from our week in the D.C. Area and wanted to give our review of this Best Western. The location was good. Not too crazy to get through with the usual congestion of the I-66 corridor and the people at the front desk were polite especially the blonde lady. We checked in on July 6th and stayed 5 nights. The beds were very hard, the shower never got hot and the refrigerator in our room sounded like it was on its last legs. The breakfast to me was nasty. Hard biscuits, bacon over cooked and the sausage was barely sausage. Nowhere near the quality of breakfast I've received from staying at other Best Western hotels. The hotel has a nice outdoor pool with a lifeguard on duty which my kids enjoyed. And the hotel is very close within a 5 minute drive to the Vienna metro stop so going to the national mall is convenient. Which brings me to my biggest complaint of the trip. We were in DC all day on Friday the 7th and upon returning the door to our room was open from the housekeepers. Who knows how long it had been open? My wife and I had valuables inside and being 500 miles away from home knowing nobody you can imagine how it would make you feel. The general manager was only willing to give 10 percent off just for one night! We got connecting rooms and spent $1000 and to only get what equated to a $20 savings is ridiculous. My wife and I had over $800 in that room. If I ever stay in the DC area again it won't be at this hotel. The only reason I gave it a two is because at least it was clean.

"Convenient Location to George Mason Univ"

4
05/07/2017

Have stayed here multiple times. Great value for a mid level, lower cost hotel. Close to GMU - easy travel back and forth to campus. Rooms have always been clean. Beds are comfortable enough. Bathrooms look recently updated. Nice pool. Decent continental breakfast included. Other restaurants, shopping very close and convenient.

"Loud druggies allowed to loiter freely"

1
01/07/2017

Loud druggies allowed to loiter freely. When you call the front desk they are hesitant to ask the loud guests to move to allow other guests to sleep. If you want to party freely, loudly and do drugs, and not be worried, stay here.

BestWesternHotels, Corporate at Best Western Fairfax, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Average low cost hotel"

3
30/06/2017

This location is very typical for low-cost hotel/motel chains. The main building had a strange design -- up some stairs, down some stairs, back up some stairs -- no elevator. Clearly it was designed prior to the ADA. But it comes with the room comes with breakfast buffet, which helps, as there's northing else around for food. So if one is on Fairfax, and needs a place to stay, this is a place to keep in mind.

"Convenient location and decent value for money"

4
30/06/2017

The decor of the hotel and of the room were a bit tired, but it was clean and had all the expected amenities, including a swimming pool (open 10 - 10). Staff were friendly and helpful whenever I spoke to them. Breakfast and coffee were both good. The only thing I did not like was how noisy the air conditioning unit in my room was - so loud that I had to switch it off at night in spite of 80+ degree heat outside.

"Family meeting"

4
30/06/2017

The Best Western Hotel chain is one of our favorites, and this hotel was placed in a an excellent location, near an Interstate Higheway and close to the graduation ceremonies we attended. We also asked other family members to stay at this motel.

"Very pleased"

4
22/06/2017

Friendly helpful staff. Room was clean and made up every day with new linens. Great pool. Fabulous breakfast buffet. Good location with a varied number of restaurants nearby. Drive to D.C. not too bad- about 40mins

"Fairfax, VA Best Western"

5
21/06/2017

Clean hotel, clean rooms, comfy bed, courteous staff. Breakfast the next morning was very good as well. The hotel grounds were well maintained, did not have time to use the onsite pool, but it looked very clean

"AVERAGE ACCOMODATIONS"

3
18/06/2017

We stayed here twice during our tour to VA. First night - room was just ok and the TV did not work when we called the front desk - he was going to send some one to repair it - -well hour later - still nothing - so went to see what was up. He then said he would fix it himself when he could as he was busy - that is true at that moment - but when it was first reported he was fooling with his phone not a sole in the lobby. He seemed to have some CS skills - but chose to ignore me and talk to other guests behind me in the lobby - LOOKING over me. Really?? Two hours later he fixed it in two minutes.. geee.. Next visit went better - actually got a nicer room and everything worked. Breakfast was a bit better than most BW - hot buffet variety and had an attendant. Other employees seemed more professional.

"A Carefree Couple of Days"

4
18/06/2017

The Best Western was clean, bright, comfortable, and convenient to the highway. We were pleased with a full American Breakfast buffet which was included in the room rate. Parking is free and the pool is very clean and well maintained. A very good value.

"The best hotel I stay in this trip"

5
10/06/2017

I like too much this hotel, the people, everything. All is best than I expected. If some day I return to this city, is a 100% of chance that I will stay here again. The location is very good, the room very clean, all workd fine.

"Rolling Thunder"

4
01/06/2017

We stayed at the Best Western and everything was fine with the accommodations. Clean rooms, park right in front of the room, breakfast was good, Coffee was better. Warm cookies in evening. Very nice hotel outside of DC located right off I-66. Red Lobster was a short walk down the hill.

"Tool Concert"

4
31/05/2017

Nice hotel and staff, room wifi wouldn't work and I was on a work-ation but I had brought my personal jet pack so all and all everything was fine. Big room and the couch was a bonus. Shower was nice (we have well water with no pressure). Happy with everything and everyone. They were in the process of setting up the pool and it was big and looked like it's going to be nice!

"Paper thin walls and poor service"

2
31/05/2017

If your neighbors are whispering, don't expect to get any sleep. If their pool is broken, don't expect to be notified ahead of time. If you call down to the front desk to tell them about your overly-noisy neighbors, don't expect anything to be done about it. I can't figure out why this place has so many stars. Steer clear!

BestWesternHotels, Corporate at Best Western Fairfax, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Memorial Day visit"

5
26/05/2017

I've stayed at this motel every time I visit D.C. For rolling thunder demonstration ride. I love this place. It's located close to a Harley Davidson dealer on Route 50. I ride my motorcycle every year here and wouldn't stay any place else. I love the breakfast included with room reservation. Breakfast offers wide choice of food. Eggs, pancakes, biscuit gravy, grits, sausage, and cereal. Also fresh fruit and muffins available. Various drink also to choose from. All the people at front desk are friendly, helpful and in my opinion set example for others to follow that are in the motel business. Rooms are in good shape. Fridge and microwave and coffee maker are provided in rooms. Swimming pool is well maintained. Laundry room doesn't have a change machine so stock up on quarters if you plan to do laundry. $1.50 wash and $1.25 drier cost. I highly recommend this hotel to anyone that plans a visit to the D.C. area.

"Stay Somewhere Else"

1
23/05/2017

Room wasn't cleaned. When I requested service was told they'd "ask". No one ever showed up. Free breakfast was poor at best and served late. Front desk extremely unhelpful. I had to request information on early check-out. I needed to arrange for an early cab. I was handed the phone number of the cab company and told not to rely on the hotel staff to make the arrangements.

"2nd visit"

4
20/05/2017

This was our second stay at this hotel. It's a great location for us to visit family in the area. The rooms are clean, if somewhat older. We stayed three nights and the room was always neat & clean when we returned from our day's adventures. Only draw back was a distinct smell of rotting garbage as we ascended the stairs to our room. Coffee was good (we don't do breakfast).

"Great place to stay"

5
19/05/2017

Great location close to Metro for going into DC. Orange line is very easy to travel into city.....don't drive unless you just have to. Friendly staff & very helpful. Better than most breakfast @ BW. Will stay here again when in area . Several good places to eat close by.

"merely ok"

3
18/05/2017

This hotel looks inviting from the outside and the location is great. However, the decor in the rooms is extremely dated, the hot water didn't last long and the walls are very thin - we could hear the conversation taking place next door.

"Clean room - Value for money"

5
24/04/2017

My stay was comfortable. Room and washroom was clean , breakfast was nice and most room has a nice view of pool and garden. I stayed there for washington DC trip and a concert. Location was perfect for me. This hotel is value for money.

"Nice place"

4
18/04/2017

Great stay. Breakfast was awesome. Amenities were adequate. Friendly staff. Only thing ice machine too far to walk at night Clean and comfortable beds. Outside could be updated. Little outdated Wouldbook again

"Reasonable prices and best bed"

5
17/04/2017

Prices for a king room were very reasonable. Rooms were very clean, but just a bit dated. There are not enough electrical outlets in the room for today's traveler. My brother brought his laptop for work, and uses a CPAP machine, along with trying to charge his phone and found outlets were too far from the bed for that CPAP machine. Cord was strung across the room. I rented 3 king rooms - for myself, my brother, and my daughter and her son. We all agreed that the beds were most comfortable and we got a great night's sleep. There is no elevator but if you can get a room in the 200s, you can park your car near the door at ground level, however they may all be kings with a sofa bed at that level. The 300 rooms have stairs and are above the 200 rooms. The 100 rooms are near the pool, and parking is just a bit away, plus stairs if you park near the 200 rooms. We were about 3 miles from the Vienna/Fairfax Metro rail system and used Uber each day to get to the station. Uber was around $7 - $10, not including tip. There was parking available each day at the station according to the signs, but we did not use it. Breakfast was the usual motel food with eggs, sausage or bacon, potatoes, biscuits and gravy, cereal, etc. Food was good on real plates with real silverware. If you use Metro rail, keep your card as you can add money to it each day and save yourself $2 for the card. We also found out that you can ride the Metro bus in the D.C. area using the same card. We did not use this, so I cannot tell you how that works.

"Great Visit"

5
17/04/2017

The hotel and service was great. Staff was friendly and rooms were nice. The breakfast that was provided was great. Food was hot and well prepared. The rooms were nice and the location was good. The hotel is not far from the downtown DC and traffic was not bad coming into or out of the city. I will definitely go back and stay at this Best Western on our next visit to the area.

"Great deal for the price"

4
16/04/2017

It's not the Four Seasons, but it's an economical, clean place to stay. The breakfast is vast, and the Latina lady working the breakfast area greets you with a cheerful "Good morning!" and eagerly explains the food options. Such a friendly lady! Also, you can take a bus or cab to the closest metro stop, which is Vienna.

"Best Western is the BEST!"

5
14/04/2017

Value and quality in everything you experience. Just knowing I'll be staying in this Best Western heightens my enjoyment of the trip. From parking to check in to rooms to ambiance in general, you can not find a more satisfaction for the cost. Summers are my best time, due to the three leaf clover pool. Beds are spacious. Rooms are fresh and clean. Restrooms, top drawer. Cliental: travelers like yourself, assuming you are discerning, with reasonable expectations. The end of my work day is put back together in the environment of BW Fairfax.

"Dissapointed"

2
13/04/2017

We stayed at this hotel for three nights. In my view the hotel whilst being clean it needs updating. Our room was on the ground floor adjacent to the car park and there happened to be a coach parked there. The driver would insist on warming the engine up for a good few minutes each morning, then you have the problem of guests wheeling their cases literally outside the window. None of this is conducive to a good night's sleep. Breakfast is basic and if you like stodgy porridge then you're ok, and I mean stodgy. On the last morning my wife wanted a yoghurt as she had the previous morning only to be told they ran out yesterday. However they managed to find one for her later. Can't fault the staff as I said the hotel needs an update.

"March Stay"

2
03/04/2017

Rooms are dated and in need of updating and minor repairs. There was a strong smell of deoderizer in the room on arrival. WiFi did not work and could not be fixed. Food is marginal - overcooked/dry scrambled egg. Poor quality sausage patty. No fresh brewed coffee.

"Not bad but...."

4
13/03/2017

The rooms are nice, but the breakfast could have more options. I stayed here for three nights and could see fruits just one day. I'd rather fruits to choose, as bananas, apples, oranges, these are cheap fruits and easy to storage.

"O"

4
06/03/2017

Stayed one night. Convenient and close to conference we were attending. Breakfast was a plus. Room was clean except for used shower cap hanging on inside of bathroom door. Very pleasant helpful staff.

"Not bad for an overnight "

4
05/03/2017

Though not the best hotel I've stayed in, it also wasn't the worst. Exterior/Outside of rooms is a little worn & dated looking as are interiors. But still a decent room. Microwave & mini refrigerator was nice. Young lady at front desk was very welcoming & friendly. Didn't get to enjoy the breakfast (that's included with price of stay) but it looked pretty decent from what i could see. For the price, it was a good stay. And I wouldn't mind staying there again if need be.

"Nice room."

4
05/03/2017

Room was nice and convenient to 66. Bathroom newly tiled. Generally quiet, comfortable bed, great breakfast with variety. The room heater was a little noisy and clicked on and off. Overall very nice for value

"Acceptable but better available in area."

2
28/11/2016

Can hear activities in adjacent rooms, King rooms need to be upgraded. Breakfast needs to be extended to 10am. TVs could to be a little larger. The rooms could be cleaner. There are nicer hotels in the area for equivalent price and better value.

"Wonderful experience."

5
26/11/2016

The hotel, from the outside does shows its age. But the staff were so congenial and helpful and the room itself had been refurbished/updated. It was a delightful experience all around. Just wish it had been summer time because we could see the fountain in the pool from our room. :) Breakfast was more than adequate. Would definitely stay there again!

"Convenient to GMU but just adequate"

2
09/11/2016

The hotel staff was extremely nice. But we are glad we booked for just one night. All the rooms have outside doors. Did not feel very secure, glad I was not in my room alone. Room looked clean but very basic and smelled musty. Large fridge by hotel standards. Nice shower but water was not very hot. Biggest problem for us was breakfast. Doors open at 7am. At 7:35 my husband and I went to eat. Three college sports teams were just leaving for events. The buffet was decimated. We were willing to wait for them to cook more food, but we were told there were no more bagels, muffins, Danish, etc...only white toast. How did they expect to get to 10am with so little? They did have hot food (if we were willing to wait) and can make your own waffles. We decided to go out to eat breakfast at our own expense. We were not reimbursed since we had booked with a third party company online. Glad we did because it would not have been worth the AAA price the hotel quoted. There are so many hotels in the area that feel safer and are more comfortable. We would not stay there again. Oh...and watch out for the huge speed bumps as you pull into the parking lot!

"Not the Best Customer Service"

2
08/11/2016

We arrived with a prepaid voucher from a company that I have used many times around the US and Europe without an issue. This time, however, we were told by the front desk clerk and the manager that they were having problems with the voucher. After a long flight and other stressors, we were told that we had to give them a credit card and it was up to us to call the company ourselves to straighten out the problem. Nothing like making a customer relax, right? So after going to our room, I did the work of contacting the supplier who said that the hotel was trying to overcharge them by entering a higher price than the agreed deal between supplier and hotel, so they denied it. Why was this my issue as a customer? The room was clean, but drilling going on in another room. Breakfast had lots of unhappy customers when they began to run out of food and utensils as well. We are visiting again next week but trying another hotel.

"Great hotel with excellent Wifi and good breakfast"

4
03/11/2016

Many hotels talk about continental breakfast but here you get warm breakfast which is very nice. I have stayed at five other hotels in the area and this one has the best WiFi. Location was ideal for my business trip. There are enough restaurants near by that you will have good choices.

"not a favorable experience"

1
26/10/2016

Normally I don't write a negative review. Being an owner/manager of 20 rental properties myself I know how it feels to get a less than favorable review from a guest upon checkout. However after our experience with this Fairfax Best Western I just felt the need to update potential guests who might choose to stay there. Upon our late arrival check in they did need a credit card to keep on file for any incidental charges that might occur during our stay as standard procedure. We had arrived to Fairfax after a 5 hour drive, had a late dinner at the nearby Red Lobster and went back to the hotel to sleep as we had an early morning business appointment the next day. During the night there was a party in the room next door which didn't end until around 4:00 am. Before leaving for our early morning appointment after only a few hours sleep, we informed the front desk on our departure that there had been a party in the room next door to us #219 which had lasted until 4:00 a.m. Also we reported our room had a “bad musty stale” odor so bad that we had to keep our door open randomly to allow fresh air in. Several weeks after our departure I noticed a $150 charge from Best Western with an Aug 12 posting date (3 days after our check out date of Aug 9). I called them to see what this charge was for and was told there was evidence that we had “smoked in the room” (video evidence)?? I told her this was not possible as we are non smokers and did not smoke in the room. I mentioned maybe they were confusing us with the party room of #219 next door. After getting nowhere with this reservation desk clerk I asked numerous times to speak with the manager but was never given that option. She mentioned I should consider myself “lucky” as they could have charged us $300 instead due to damage to the room. She informed me that I would have to contact corporate Best Western and plead my case as they would not be offering any type credit due to their “evidence”. I then contacted corporate Phoenix Best Western to dispute this $150 with our facts. Corporate left a message that they had spoken to the Fairfax VA motel property and there was evidence that we had smoked in the room. They were supporting the motel property's claim that we had smoked in the room. After one additional call to the Fairfax VA front hotel desk we requested a fax be sent to us in writing stating the exact charges of the $150 and requested a copy of the “video evidence” they had to prove we smoked and damaged the room. We again asked to speak to the manager but was again denied. They did say they would send us a fax stating the charge of our smoking which they did. We have traveled extensively both domestic and international and have never booked a smoking room for lodging in any of our travels. It's not the $150 charge that upsets me the most….it's being falsely accused and not treated with respect when trying to explain to them that it was the room next door that was trashed and filled with smoke. This was terrible customer service and it should be reported as so. My goal is to let other potential guests to this Best Western Fairfax hotel know that there are numerous other hotel lodging properties in this same area for the same rate. I personally would never stay at this Best Western Fairfax again…or any other Best Western lodging option. Thanks!

"VERY BASIC...NEEDS UPDATING"

3
11/10/2016

Bathroom and AC unit were new and worked extremely well. Beds were old and squeaked. Breakfast was basic, but coffee needs improving. Staff was friendly, helpful & professional. The facility appeared clean, but there is no elevator in this 3-story building.

"Good price for the money"

3
10/10/2016

Located in a nicer area. I was a bit concerned about the exterior lighting around the perimeter of the property and parking lot. I parked under a tree and during the night it rained and in the morning the tree was actually laying on my car due to the rain. I would suggest that trees and shrubs get trimmed since there is a risk of damage to cars and I would suggest more lighting be installed on the parking lot to illuminate the parking areas that are very dark at night.

"One night stay "

4
05/10/2016

It was good for a one night sleep over. Rested enough and enjoyed breakfast which gave us enough strength for the rest of a trip to Gatlinburg, TN. Next time I would definitely choose this place for stay could be for even longer.

"Reasonable rates & easty to reach"

4
29/09/2016

lite rail takes you a long way from motel but the cue bus at station takes you right to motel Excellent motel except for the complimentary breakfast. Food at the hot table was cold and many people discusted it and walked out. I ate all my breakfasts at Denny's a short distance away

"It's a great value"

4
25/09/2016

We have stayed at the Best Western Fairfax at least once a year for seven years. Our kids went to George Mason University and we would stay at Best Western at the beginning and/or end of the school year and sonetimes for Famly Weekend. Meaning we stayed there during the motel's busiest times. And yet, I don't recall ever paying more than $105 (once) but most often, $99 or less. Tip: Book directly through the local property and not the Best Western reservation system. We found the system's rate often was higher than the property's rate. Tip: Join the Best Western rewards program. You get a bottle of water, granola bar and apple in a brown paper bag at check-in if you are a member. The rooms are nice for the price -- nothing luxorious and I guess mostly basic. We especially like that they have two queen beds and not the typical two double beds. The bathroom is small, which is expected at a place like this. The rooms come with a refrigerator and microwave, which is nice. Tip: Stay away from rooms on the ground floor that face the parking lot because of the exterior noise. Also avoid rooms by the stairwells. We stayed in one for one night and could hear the conversations on the stairs and other noises. Best bets are rooms that face the courtyard/pool. Rooms are on three floors. Top floor courtyard roms are quietest in our experience. Speaking of the pool, which is outdoors, it opens around Memorial Day and is a nice diversion. Another plus is a free buffet breakfast, although they almost always are out of several items when we are in the breakfast room. What food there is i'd say is average, but remember it's free. Another plus: I have found all of the front desk employees over the years to be very nice and helpful. There is no one with an attitude!

"One night stay on our way north"

4
25/09/2016

The hotel is centrally located, which makes it great. Although there is a LOT of traffic streaming by, the outside noises were minimal. The hotel is going through some updating according to a sign in the lobby. The room was spacious for the two of us and the bed was quite comfortable. A small microwave and small refrigerator w/tiny freezer, along with the typical hotel fixtures were available. The hotel is obviously in need of some updating as the 'hard' decor (bathroom) is older and a bit worn. Tiles around the tub faucet were broken, the tiles that were replaced when a newer curtain rod was installed are different than the surrounding tiles, etc. However, these were all superficial and the cleanliness was great! Staff was also fabulous, as I had mixed up the dates and reserved the room for the next day - he easily changed it to the night we arrived. All in all - a good place to stay when you need to be in Fairfax.

"GREAT HOTEL"

5
06/09/2016

It was truly a pleasure to stay at this Best Western Hotel. I could not believe the great room for the even greater price. Everyone was so nice, too. I will definitely stay there again on my next trip to Fairfax, Virginia. Thank you.

"family"

5
31/08/2016

We were dropping our daughter off at Georgetown. We needed somewhere to stay close by. We were there for the weekend. Our room was close to the pool and the fittness center which we were able to use both.

"Dropping off at George Mason"

4
26/08/2016

Clean rooms, very friendly staff. The breakfast was great. Definitely reasonable for the money. Drawbacks were that the beds were very hard and they used way too much of a very strong air freshener in the rooms. It's in a good location to access the area and George Mason.

"Excellent relaxation near Washington DC"

4
15/08/2016

Excellent peaceful hotel near Washington DC, peaceful surroundings, good value, excellent breakfast, comfortable beds, helpful staff. The only real minus was a mishap with the electronic. Despite this mishap we took an extra stay at the hotel on our way home. It is so near Dulles airport

"Awesome"

5
14/08/2016

Great staff, clean room, great location and price was right. A lot of effort as put into the breakfast buffet. The pool area was relaxing and private. Parking was not a problem, area is safe and very nice. Convenient to all major roads and downtown Fairfax, VA.

"Best Western Fairfax, VA"

5
13/08/2016

I had stayed at this property before and I looked forward to a pleasant stay again. I am glad to say, I wasn't disappointed. The hotel was as clean as I remembered it and all of the amenities worked as I expected. I will definitely return here again.

"Great Jumping Off Location"

4
07/08/2016

This was our third stay at the facility. Very convenient to highways and public transportation (Vienna - Orange Line to DC). Awesome breakfast options. The staff was very friendly and helpful. The only negative was the response to a complaint about the noise generated by refrigerated truck.. My wife and I have made this our hotel of choice when visiting the Washington DC area.

"Great experience"

5
25/07/2016

great location close to highways and local stores and restaurants, nice room on the ground floor with easy access to outdoor pool. Free full breakfast, strong wifi. I would definitely stay there again.

"Older property but very clean."

4
24/07/2016

Yes the building is old, but our room was updated, (except for old tile in the bathroom which was fine), and very clean. The room contains everything you could need: refrigerator, microwave, coffee maker and hair dryer. The front desk staff was very pleasant and helpful. The buffet breakfast was good; the usual hotel buffet breakfast. My one very big complaint is that even though the rooms are nonsmoking, there are ash trays on the balconies outside the rooms. So all I smelled all the time, even inside the room, was cigarette smoke. And when I went outside there was always someone smoking outside my room. There should be designated smoking areas away from the rooms.

"Awesome Experience!"

5
19/07/2016

This was a family vacation trip to tour the sites in Washington. We had never stayed at a Best Western. The decision was made based on reviews I read on Trip Advisor. It's a little weather worn, but it was very clean and room was nice. The breakfast was good and Gloria made sure all needs were met. I drank coffee from the lobby 3-4 times during our stay . I would recommend it for the location. It was close to the National Marine Museum and easy access to and from the interstate.

"Exceeded our expectations!"

5
11/07/2016

Our first stay at this Best Western. Room was clean and comfortable. Nice view of the pool area from our room. Breakfast was excellent (except they had run out of bacon!). Will definitely stay here again given the opportunity. Thank you!

"Great stay!"

5
10/07/2016

We had a great stay at this hotel. We were able to check in early which was a plus because we were spending the day in DC. Front desk were very friendly, knowledgeable and made sure we were happy. Room was good. Beds comfortable. The next evening we took kids to the pool which was nice. There was a lifeguard there , she was very friendly and helpful . Very nice stay we had .

"It is just OK"

3
08/07/2016

Nothing spectacular with this hotel. Rooms are pretty old and smelly. If you have plans to sleep and leave early morning (after big and great breakfast) is a good idea to stay here. If you plan to enjoy the facilities, you are expecting too much.

"Best Western Fairfax, VA"

4
02/07/2016

Rooms were clean, breakfast was good. Pool was average and always had a lifeguard on duty. Location is good, near multiple eateries (Bombay Bistro down the street has good Indian food), and the staff was very helpful.

"Great Value"

4
01/07/2016

First, all of the staff we encountered were great. From check in to check out they were eager to please. The American breakfast is great. Way above and beyond of any other continental breakfast. A great assortment of choices. Gloria that ran the breakfast room was fantastic. She responded to any request promptly and went above and beyond to make the breakfast great. The hotel is a little older and in need of some updating. But the rooms and all of the common areas were clean and tidy. A great value for the price paid.

"Clean and comfortable "

4
01/07/2016

This hotel had doors opening directly to an outside walkway, so that is important to note. I was nervous our first night about security and safety, but that was unwarranted. We had zero issues. We had a first floor room on the corner, so you could hear people talking and going up and down stairs. A little annoying but nothing a noise cancelling app couldn't handle. Room was very clean and beds were very comfortable. Hotel staff was very friendly and helpful. Breakfast was varied and fresh.

"Great Accommodating Front Desk Staff"

4
29/06/2016

I needed to stay at a hotel relatively close to Inova Hospital where my daughter was having breast cancer surgery, so I selected this hotel which was about 13 minutes away ( not during rush hours). The pros of the hotel were the front desk staff who actually went above and beyond meeting some of my special needs and the comfortable beds. Since I spent most of my time at the hospitall, I did not take advantage of many hotel amenities. But I did have breakfast on a few occasions. Although the food didn't seem to be hot enough, I was able to just pop it in the microwave. It had a really neat yogurt machine with good yogurt. Other than that, the breakfast was just average. The cons were as a single woman traveling alone and coming in late at night, I did not feel real comfortable walking from my car to my room because the parking and the rooms were not close, plus if you stayed on the 2nd level, there was no elevator. It could be more lit up in the pathways where you had to walk to your room. Although the rooms were typical, they did seem a bit dated by standards of other Hotels. All it all it was a great stay.

"Dated and musty"

2
28/06/2016

The hotel and our room were very dated and musty. There is not enough lighting in the stairwell going to the second floor. Maybe they have some updated rooms, because the photos shown here look nothing like our room did. The hot items on the breakfast were not done well. Feel theynwould do better by just offering a continental breakfast and concentrating on doing it well.

stephenmay, General Manager at BEST WESTERN Fairfax, responded to this review
Dear Juli182, The pictures on-line were of our guest rooms, but without our new carpeting, which is much darker that the one shown in the pictures. The professionally taken photographs show fully lit guest rooms with in some cases the drapes open. Everything else in the rooms are as displayed in the photos. We are currently in the midst of a property renovation project. As I stated, all of our guest room carpeting has been replaced. In the fall we will be renovating all of our guest room bathrooms with new tile and fixtures. The rooms will also get new sofas/lounge chairs and pictures. Also we will be renovating our lobby and restaurant area. Your experience as a guest is very important to us and we will continue to make improvements to upgrade that experience.

"Great Value, close to everything"

5
27/06/2016

Great staff that went out of their way to please. Delicious complimentary breakfast. Bus stop close by that takes you to the Metro which takes you into downtown Washington D.C. Clean rooms and a safe place to stay.

"Fairfax, VA, Best Western"

5
25/06/2016

Best place to stay at in the area... well worth the stay for various reasons... you will not find a better hotel at this cost or location in the entire DC area... This says it all... I'm only typing now to meet the minimum character requirement :)

"Good place to stay."

4
22/06/2016

Room was very clean. Well stocked with towels and washcloths. Bed was very comfortable. We had an end room, but still very quiet. Very nice full breakfast in restaurant that comes with the room charge. Staff friendly and helpful. Would have 5 stars if no gaps around the room door.

"Only OK"

3
22/06/2016

The outside of hotel is cute. The pool area even though the pool is in need of repair it is cute. We experienced a very bad odor in our room. We got in late and thought it would go away but it did not and we could not sleep. Restaurant windows were filthy and the front desk lady just made excuses and was condescending. She gave us a small credit but it was not enough for the bad night we had. We urged her to go to the room and see for herself. Don't think she was interested in doing so. Would not stay here again if given a choice.

"Not too bad. "

4
17/06/2016

My family and I stayed in 3 rooms, one queen sized room, one King and one ADA room. The AC in the King and queen sized rooms were amazing! The one in the ADA room wasn't working, however, the front desk was more than accommodating and was able to move my parents to another ADA room with a much better AC unit. The beds weren't very comfortable and the showers were a little tricky but other than that, the rooms were great. Not much of a view though. We didn't try the free breakfast as there are several breakfast places just minutes down the road.

"Awful hotel and service"

1
13/06/2016

Very old, not kept up, free full breakfast is usually out of food Management uses the person that cleans up dirty dishes as a server of food needing to be replaced and everything that is needed in the breakfast room. Poor management. Pool was dirty, no filter running, debris on bottom of pool.

stephenmay, General Manager at BEST WESTERN Fairfax, responded to this review
We deeply regret that your experience in our restaurant was not a positive one. We were extremely busy the weekend you stayed with us and even with 3 people working they had difficulties keeping up. I have established new procedures to ensure that it does not happen in the future. I have also forwarded your comments to the pool company that manages our pool so that they can take action regarding your comments. Thank you for taking the time to write your comments. We are always striving to improve and comments such as yours help us on that journey.

"Affordable cleanliness in Fairfax"

4
09/06/2016

My partner and I were coming in to town to spend time with family. We were trying to limit spending as much as possible. Best Western offered a competitive rate and had reviews that didn't scare me like some of the other budget-friendly options in the area. The place lived up to it! Staff was professional and nice, room was extremely clean, dining facilities were also nice and tidy. Breakfast was standard American fare. We're doing the no-bread thing so just filled up on potatoes and eggs. Coffee tasted like cardboard, but eh, I wasn't staying here for the coffee! Pool liked nice though I didn't partake. The only off-putting part was that we could hear shrieking kids in the pool during the evening, but it closed at 10 and then it was nice and quiet (couldn't hear guests in other rooms). The decor and facilities look dated but everything was in working order, so we really had no complaints. Free wifi plus fridge AND microwave in room isn't always standard, so I appreciated having these amenities. I would stay here again for these reasons and who really cares if the bathroom tile is straight out of the 80s??

"An Unexpected Pleasure"

5
09/06/2016

Everything was wonderful at the hotel! The staff helped us with the bus schedule, furnished maps of the city, and answered any questions that we had. The breakfast buffet was one of the best that we have had. We will definitely stay there again if we travel to the area.

"Just kind of old"

3
06/06/2016

The hotel room was fine, I am just used to hotels with elevators and a little more room in the bathroom. We usually travel with lots of stuff so to find out after I got there that there was not an elevator was a surprise.

stephenmay, General Manager at BEST WESTERN Fairfax, responded to this review
Carol, Thank you for your comments. I wanted to let you know that we are continually upgrading our property. In the fall we will be upgrading our bathrooms with new tile and fixtures. We are also looking into the possibility of adding an elevator so that guests will have that option instead of walking up a flight of stairs. Again, thank you and have a great summer.

"Dishonest"

1
25/05/2016

The owner apparently charges what he feels like regardless of the negotiated price when reserving the room. These guys are extremely dishonest and difficult to deal with. The fraudulent charges will be disputed with my bank.

stephenmay, General Manager at BEST WESTERN Fairfax, responded to this review
Ms. Dakota wrote this comment before contacting us regarding her rate issue. She made a reservation for an employee without asking if we had a negotiated rate with her company or what her rate actually was. Once she was contacted we were able to successfully reduce her rate to a level that was acceptable to both of us.

"great value"

4
21/05/2016

Would stay again when visiting Washington, DC. Being close to the Metro stop made touring DC an easy thing to do. There are many restaurants nearby. Road construction in area is ridiculous, though! Breakfast was delicious and workers friendly and helpful.

"Neil SCHLOTH"

4
14/05/2016

The Best Western Hotel is great combination of value and economy. The beds are among the most comfortable I have slept in , over the last few years. The breakfast that is complimentary is delightful and varied. The Staff is extremely helpful and accommodating. The price is very reasonable. They have had my families business for last few years and will continue to have it, going forward.

"Really nice hotel"

5
13/05/2016

Well decorated inside and out. At the time there were doing outside garden maintenance and the scent of the grounds work was very pleasant. There is an outdoor pool in the garden which looks lovely and inviting. I hope to return when the weather is appropriate. The breakfast service is one of the best I ever had. Close to the Interstate.

"great value and great service"

4
10/05/2016

The staff was extremely accommodating to me and my mother as she is wheelchair bound. At check-in they allowed us to look at both handicap accessible and non accessible rooms. The handicap accessible room was exactly what we needed. They also has a hot breakfast buffet. Great value for the price.

"Clean Hotel"

4
27/04/2016

Room was very clean beds were comfortable, you had to enter the room from the outside, there are no elevators so if you have issues ask for a room on a lower floor. I would go back again and ask for a room on the ground level.

"Great visit"

5
27/04/2016

This is not a fancy place but very comfortable. The room was super clean and spacious. Wonderful hot breakfast. The staff was friendly and professional. The hotel is convenient to Washington, DC. Would definitely come back.

"Family Visit"

5
26/04/2016

We have been staying at this Best Western for several years now and have always found it exceptional. It is our "go to" hotel in the DC area. Staff are always accomodating; hotel is clean; breakfast room is the best we have ever had.

"Good for overnight stay"

4
20/04/2016

First know that I'm a hotel snob, so I wasn't happy when I got this hotel through hotwire. However, I took a chance and it turned out to be okay.This is an old style motel where you drive around to your room and walk outside the balcony. No inside hallways! The room decor was outdated, but it was really clean and odorfree. It had a microwave mini fridge, and flat screen TV. We only needed it to sleep overnight and were gone in 7 hours, so it served the purpose at a cheap price. Really close to GMU and very quiet. The breakfast was hearty and good. Self service with waffles, cereal assorted juice, oatmeal, toast, eggs,,turkey and pork sausage, biscuits hash browns and pastries. Oh no parking fees either! They are doing some remodeling and it seems to have a nice pool. Staff was friendly and efficient. Make sure you get extra bath linen at check in since it's a drive to the front of the building.

"Great location"

5
20/04/2016

We stay here once a year when we come to visit relatives. This hotel is in a great location and easy to find. We were here when renovations started a couple of years ago and it's been fun to watch the progress. The rooms are not overly large, but are clean and comfortable. The pool is lovely. The complimentary breakfast is tasty and the woman who takes care of the dining area is a gem!!

"Great stay"

5
18/04/2016

There was some construction going on to the hotels roof but no noise and no issues with that. The construction employees were quiet and respectful. The room was clean and well stocked. The breakfast was presented nicely and very good. The bed was comfortable and when I requested another blanket was immediately given one with no issues at all. All the hotels employees greeted me when they saw me and were very nice.

"Bizarre? new scam? reservation on website and taken over by Expedia???"

1
11/04/2016

We reserve our stay on Best Western website, and we received a confirmation when we called them. When we arrived, a big mention in front of the hotel said that AAA rate is available. We gave our card, and they said that we reserved through EXPEDIA so they do not give anything. I have never used Expedia for this reservation, never received a confirmation where it is mentioned Expedia. They said this is not the first time, and it seems that Expedia takes over their website some times ???When the room is not top notch, and we want to cancel after first night, they said again no, and since upon my arrival I signed a paper ( mentioning that Expedia is responsible of my payment), nothing else could be done!!! We were many to check out ( we were four couples meeting there for school reunion), either because the blanket smell vomit, or the bed smell urine, or the shower either is ice cold or so hot that you can get burned, because of someone in the room next door is flushing his toilet?!? What a disaster!!!

stephenmay, General Manager at BEST WESTERN Fairfax, responded to this review
Dear dnBrossard, It is distressing to read about the problem you encountered with your Expedia reservation. I attempted to locate your reservation but could not find anything listed under Brossard. One of the problems hotels have been facing lately is with individuals booking on other websites thinking they are booking directly with Best Western International. You would not believe how many times people have checked in thinking that they had booked directly with our hotels website. The Best Western website is very distinctive, whereas the Expedia websites shows and stresses many times that you are paying or booking directly with Expedia and not the hotel. It is best to go directly to the corporate website such as bestwestern.com instead of goggling or using other search engines. Those search engines will direct you first to a paid advertising website, such as Expedia, Hotels.com, Booking.com, Trivago, etc. You also could have called Expedia to cancel you other nights stay, even though you had paid in advance. I do apologize if your bedding had an unpleasant odor, and wish I could check it out, but, again I do not know what room you stayed in. I wish your stay had not been so unpleasant, I goal is for all of our guest to have a pleasant and satisfactory stay.

"Good value"

4
07/04/2016

For the price this motel is a good value. The rooms have both a small refrigerator and a microwave oven. The beds are hard but livable. Few food choices nearby. Fixtures are dated but functional. Easy access to Rt. 66 just up the street. Breakfast is a sitdown meal with protein food choices.

"GMU "

5
06/04/2016

I started visiting this hotel starting back in August 2015 and this has been our hotel every time we have gone up to see our daughter at gmu. Our last time there I believe was February, lol we have stayed so many times I don't remember the dates anymore, that's why I put our first time up at month visited. I'm coming in again in May. This hotel best western from the start has been nothing but friendly and outgoing to us. The lady at the desk knows us and is very nice and always helpful, so is the other staff as well. The cookies we get every evening is a great bonus and are delicious while we are getting our breakfast vouchers. Thank you all. Freshman year is just about over and sophomore will be here before we know it. ( in August). Thank you all again.

"Clean with above average look and good breakfast"

4
04/04/2016

Clean with above average look and good breakfast. Staff was friendly and pool looked nice, although it was too cold to swim. Pretty close to Manasas Battle field and restaurants. Good security and responsive staff.

"Good Value"

4
31/03/2016

Great value for business. Close location and nice location in the city and major highways. Not many eating locations nearby and no hotel bar or restaurant except for breakfast. Otherwise a great value for the business traveler.

"EASY ACCESS TO WA. DC"

4
31/03/2016

We appreciated having adjoining rooms because we traveled with our grandchildren. The hotel was quiet and the breakfast buffet was good, though there was not a substitute for milk for those of us who are lactose intolerant. The hotel was clean and the staff helpful.

"Vacation"

1
26/03/2016

People were not friendly, they were more concerned with their socializing at hand. We will not be going back there. Water running in bathroom, noise loud from outside, they start cleaning way early around our room so you can hear carts etc the room was clean.

"Great value. Fantastic free breakfast in restaurant."

5
19/03/2016

The lady at the front desk was very friendly and helpful. I was surprised at how good the breakfast was, served in a restaurant. Big selection. Clean room and excellent bed. 30 minutes into DC and saved $200 a night. Choice of complimentary newspapers and quiet location. It was near capacity as the price was below the market in the area. Talked to several repeat customers at breakfast and all felt it was a well kept secret. Not for long at these prices. I'll be back!

"Wonderful Motel-Hotel"

4
04/03/2016

First and foremost please know that I am giving 4 stars to a motel-hotel. It's not a Hampton Inn, Marriot or Hilton hotel. It's a lovely Best Western. Yes it has outdoor access but I felt completely safe. Friendly staff, clean and pleasant smelling rooms (did not smell like smoke). Free breakfast. My only complaint is I wish there were more vending machines lol. I stayed here for 1 night and was literally 4 buildings away from my meeting the next day. Clean and convenient nice sized rooms make this motel-hotel 4 stars.

"Very clean and tidy budget hotel. Well worth the money."

4
01/03/2016

We stayed here as a quick over-nighter booking it from outside the hotel. It is basic but very clean. Has a swimming pool that was frozen over in Feb (no suprise). Rooms are very large and have everything you need to spend a night or even a couple of nights.

"Comfortable Night....."

4
25/02/2016

This is an older "motel" with exterior doors/rooms. Don't let that scare you. Generally nice town/area. Hotel was pleasant and room was adequate. WiFi was good. TV was nice but channel selection was slightly limited. Great for my one night stay. Only negative was breakfast. While there was choice....quality seemed to lack a bit. Will I stay again....absolutely. enjoy!

"Best coupon value in the area"

5
25/02/2016

I stay here twice a year. Wonderful staff, exceptional breakfast. Easy check in. The courtesy snack back at check-in is a nice touch. The franchise should export this management style to the rest of the BW inns.

"Nice hotel"

4
13/01/2016

I have stayed at this hotel more than a few times. Since my daughter attends George Mason University, the close proximity and GMU discount we receive make this place a no-brainer. Clean, comfortable, value, decent breakfast.

"clean & comfortable"

4
07/01/2016

Very friendly, helpful service. Clean and comfortable .Easy to walk to a variety of restaurants.Appeared to be a nice, safe area to walk in ! Plenty of free parking close to our room. Late check-out time. .

"Best Western at Fairfax"

5
19/12/2015

Best deal in the area. The Internet is good, rooms clean, complimentary breakfast excellent... You name it - no issues and much better price than you'll find elsewhere in the area. Relatively speaking, a good location to work around traffic. Several good places to eat close by as well as any other service you want.

"VERY NICE"

5
17/12/2015

Easy check in and check out. Very courteous staff. Room appeared to have been recently updated. Breakfast was superb with a wide variety of breakfast items including fresh (not powdered) scrambled eggs. Large dining area and an employee just for taking care of the breakfast area. My only suggestion is the entry and exit from the parking lot should be reversed.

"Ok Hotel"

2
07/12/2015

We had nine rooms for two nights this past weekend. The hotel was clean and the staff were helpful (especially when we requested a late check out for our bus driver). The negatives were the age of the room. It seemed very old. The noise of the room next year kept me up not to mention the folks in the parking lot late. Finally the bed was very hard. Will not be back even though the folks at the front desk were helpful.

"Very Impressed"

5
07/12/2015

Surprisingly clean rooms. Wonderful Customer Service. All employees were very friendly and helpful. Went out of their way to accommodate our stay. The breakfast was very good and well stocked throughout the entire time. The hotel as a whole had a very clean appearance. I was very impressed and actually surprised. Usually Best Westerns aren't appealing. I usually stay at Marriott Hotels, but the basketball tournament I attended used this hotel.

"Fairfax express"

4
07/12/2015

My wife and I stayed here over the weekend. The staff is very helpful and friendly. They gave us suggestion for site seeing and eating. The hotel is close to the train station, easy access to the highway. Very nice breakfast buffet.

"Speechless on the number of stars reviewers gave this hotel."

1
06/12/2015

I have been writing Tripadvisor reviews since 2008 and have reviewed many hotels and resorts up and down the east coast and this is probably the only hotel I would never ever visit under any circumstances. I read other reviews that this was newly renovated and I don't know what area was redone but it certainly wasn't room 311. Our basketball team stayed at this hotel for a basketball tournament and it smelled heavily of smoke in my daughters room, to the point I had to bring a bottle of lysol over to spray everything. The rooms are small and not very clean meaning there were stains on the carpet and ceiling. The next thing I am about to write saddens me because I take writing negative reviews very seriously and I try to always put a positive perspective on a place no matter what. However, I would want to know this information if I were going to book a room here. The first night my daughter stayed at this hotel we were exiting the hotel and I drove around the back of the building and pulled off to the side to enter an address in my gps for dinner. When I looked over at the hotel where there was a set of steps in the back of the pool area and there was a rat walking from those steps into the courtyard/garden area back towards the hotel! walking not running. I immediately pulled up to the front door of the hotel and told the front desk clerk what I just saw and he said oh really? I said you may want to take care of that ASAP! He just stood there looking at me. Needless to say after this interaction I would never ever recommend this hotel. I don't know what else to say it may be cheap but not worth dealing with rodents and staff who don't seemed interested in fixing the problem. I am 37 years old and never saw a rat ever in my life besides a pet store until this weekend.

stephenmay, General Manager at BEST WESTERN Fairfax, responded to this review
Dear Barto, I do apologize for the fact that you did not have an enjoyable stay with us. The room you stayed in had just been partially refurbished in mid October, with new carpeting and painted ceiling. You were the first guests to stay in that room since then. The smoke odor was the leftover remnants from when the room was a smoking room. We have made many attempts to remove the odor from that room over the past 2 months, but it has been a difficult task. We just went completely smoke free. Your unfortunate encounter with a rat was deeply regrettable. The desk person immediately notified me about your comments and we have called our exterminator to investigate. He should have apologized and told you that he would follow-up, but, I think he was also shocked by it. We will follow-up and make sure that no one else will have to experience that again.

"Okay Stay"

3
06/12/2015

I loved the location and easy access of the hotel. The breakfast was top notched. Loved the fact they had coffee 24 hours a day. Wasn't okay with very poor reception on all channels of the TV. The heater was loud and did not keep the room constantly warm. Internet reception at the lobby computers were very very slow. However loved the fact the fact we could have something printed from the computer at the reception desk.

"Too tired"

3
03/12/2015

We often stay at Best Western hotels. This year we had a great rate at the Sheridan but my husband had stayed on previous visits here. The room was tired. There were no blankets just light bed covers. The breakfast was far better on our last visit. We both agreed, we would choose a different hotel on our next stay.

"Pleasant Surprising Stay Awaits"

4
23/11/2015

The staff are very professional and courteous. The rooms are spacious. The beds comfortable. The showers are clean. The breakfast is a real value. Fresh fruits, oatmeal, waffles are among the buffet choices. The dining area is clean and inviting. The service staff are kind, and extraordinarily polite and friendly.

"Late Fall Stay"

5
17/11/2015

The hotel was very clean. It had been updated recently with new carpet, new bedding, tiled bathrooms, and fresh paint. The room was warm and inviting. The size of the room was adequate ,and the refrigerator, microwave, and coffee pot were great additions. The price was reasonable. My family always picks this hotel when we are visiting GMU or going to D.C.

"outstanding value, good location"

5
15/11/2015

Very helpful staff, comfortable room, and everything worked. Tricky to get into or out of the parking lot, but manageable. The pool wasn't open, but seemed to be under construction or repair, which made it a bit noisy if you mean to sleep late.

"Perfect for Fairfax"

4
07/11/2015

We are very pleased of location of this hotel. It is very close to everything in Fairfax. Room was clean and bed was so comfortable but hotel looks like a little bit older. Also i think rooms needs to be upgraded it looks older too. But i can't complain we have stayed for 2 nights and i had very good sleep with beds.

"Desk staff very friendly, helpful and efficient!"

4
05/11/2015

We only stayed one night but were pleased with the room. Mattress was very comfortable. Carpet looked new or at least clean. Everything was in good shape and looked clean. Stay included full buffet breakfast, a nice option! Only two areas fell short, the room was marked No Smoking but reeked of smoke. We should have complained upon arrival, however we were just too tired to call, move to another room. The smell was so strong, we had to wash or dry clean all of our clothes, when we got home. Also, the tub drain was half clogged so while taking a shower, water was backing up in tub...yuck! But overall a nice hotel and I would go back, just make sure you do the sniff test before you settle in!

"pleasant stay"

4
27/10/2015

Good hotel for visiting Washington,near to metro station.Clean comfortable beds.Breakfast above average.Good restaurants in easy driving distance.Staff pleasant,good value,hotel pool being updated so will be one for next year visiting.

"Above averge"

3
26/10/2015

I stay this place every weekend from last Spring for business. Most of everything is not below of averge. However I feel comfort and this place the value of the rate Above averge!! Thank you! Have a wonderful day!!

"excellent value for price"

4
17/10/2015

Great value. We visited DC and wanted to stay outside the city along the metro line. Great choice. Staff trained well in hospitality. The hotel is under renovation but the room we stayed in was very clean, very comfortable with good amenities. Stay here if your in Fairfax. Easy on and off of Hwy 66.

"Great place to stay!"

4
12/10/2015

Absolutely no complaints. Checked in for 4 days, 3 nights and requested a drive-up 1st FL unit. Room was clean and property well maintained. Great continental breakfast with all the staples you would expect (waffles, cereal, donuts, bages, etc.), but also had scrambled eggs, sausage, bacon and fresh fruit!! Definitely a cut above your regular hotel breakfast offerings. Location close to several good restaurants and just off the 66, so quick access for coming/going. Even so, property quiet as it sits off Chain Bridge Road and a bit removed from the freeway.

"Leisure Stay"

5
11/10/2015

This hotel is Tremendous value for the money. The rooms are clean ,comfortable and well decorated. The beds are comfortable with ample pillows and the Shower head gives copious amounts of water. The breakfast is varied and delicious with a great variety. The hotel front desk is extremely helpful and attentive to any problem. The value for the product offered is an exceptional value.

"Excellent Western"

5
02/10/2015

I've stayed in over a dozen different BW hotels and this was the best! The breakfast and breakfast room were restaurant quality...literally. Hotel staff is outstanding - very helpful and friendly. Wi-Fi not so great, but it worked. :)

"Great Hotel"

5
02/10/2015

This was a very good hotel to stay at in the Northern Virginia area. It has easy access right off of Rt. 66. The staff is very friendly and the breakfast is wonderful. The room was extremely clean and came with a mini fridge & microwave. We were very pleased with our stay & plan to use this hotel again in the future.

"Visit to Fairfax, VA"

5
29/09/2015

We want to complement you on our stay at the Best Western in Fairfax, VA. We were here to be a part of my brother's services at Fairfax National Park. We found the staff accomodating, the room comfortable, and the breakfast buffet delicious. Check out went smoothly. Staff very knowledgeable. Thank you.

"Excellent Motel"

5
20/09/2015

Super easy access to and from I-66. Very clean rooms with nice features. Breakfast quality is excellent and variety of items offered is outstanding. Staff is always friendly. Stayed here numerous times. Highly recommend.

"They had a room"

2
17/09/2015

Not a great hotel. The furnishings were dated and in fair condition, The pool area is closed but looks nice. For me, there were too many steps (only room on 2nd level). The staff were pleasant enough. I wouldn't seek out this BW again, but in a pinch, I'd come back.