Best Western Plains Motel

We stayed here for one night on our Parks journey. We were pleasantly surprised at how clean the rooms were. The breakfast was a bonus that we had no idea was included. There isn't much open early so this was a special treat. This is the place to stay if you want to be close to the Badlands.

Great place to stay while visiting the Badlands, 10 minutes away. Probably the best place considering it's a very small town. Downtown main drag is minutes away (Wall Drug, shops & a couple restaurants). Management clearly works hard to keep the facility clean & well maintained. Excellent variety for breakfast, including fresh donuts. Food attendant David was outstanding, very present on the floor cleaning & restocking & visiting with guests. Handicapped room was perfect with parking place right in front of room & breakfast building right across the parking lot. Note - there were only 3 restaurants open in town, plus a Dairy Queen, so you won't have much choice for dinner. The park has a restaurant but it's 30 miles or so inside the park. There are a few picnic areas in the park if you bring in food. Great experience at this hotel.

Located within walking distance of Wall Drug and shopping. Super clean. Beds were made with military precision. Owner circulated during breakfast to make sure everything was ship shape. Breakfast had almond milk available, much appreciated due to lactose intolerance.

Great place to stay. Very clean. Two pools. Great breakfast. Very quiet. If you're handicap. Ask for a room on the first floor. No elevators. Check out Walls Drug. They have a great restaurant. The buffalo burger is great.

This hotel is a gem. Very well maintained with a very friendly staff.

Very clean and staff was exceptional. From check in to check out .All staff members were friendly and engaging and attentive. Special shout out to REN at the front desk and David the breakfast host both go above and beyond to make sure things are perfect.

We stayed at this motel while visiting Wall, South Dakota, and overall it was a solid choice for the price. In our opinion, it's probably one of the nicer motel options in the area. The room was clean and served its purpose, although both the room and especially the bathroom felt dark and somewhat dated. If you're looking for modern accommodations, this may not be the best fit, but it was perfectly adequate for an overnight stay. On the positive side, the motel offered a nice breakfast and a well-maintained pool area, which were both appreciated after a day of traveling and sightseeing. Overall, this is a good value for the price. Just keep your expectations in line with it being a motel rather than a full-service hotel, and you'll likely have a comfortable stay.

I have been to Wall, South Dakota so many times, that I didn't even check out Wall Drug this time. It's probably the main reason someone would stay here, and probably the main reason there are so many accommodation choices here. I'm glad I chose BW Plains Motel . Here's why: It was clean, comfortable, and quiet and affordable. The quiet part is interesting, since the place was full, but yet not noisy. Ren & Alen at the front desk were helpful and friendly. Three things to know before you stay: There are two floors, but no elevator, so if stairs are an issue with you, be *sure* to mention that you need a first floor room. The rate is good for the location, around $200 when I was there. Finally, if you will arrive after 9 p.m., call ahead before then. I arrived before nine, but I was informed of this when I booked the room.

This is an older property, but it is clean and very well managed. Excellent free breakfast, good pool, friendly and helpful staff. Great place to stay in Wall.

We had an amazing stay! This hotel is clean and well kept, the staff friendly, and every area of the property confirms the family takes great pride in helping guests have a great experience. We especially enjoyed David, who oversees breakfast - I can't count the number of times he asked how we were doing. The food was delicious. I can't recommend this property enough!

We had amazing service from David. He really went above and beyond to help us with everything we needed. Super friendly guy!

Awesome room for family of 6. Great pools. Very clean. Great breakfast and staff.

Horrible place to stay , Air doesn't work properly, Sink set up is outside the bathroom right in front of the bed , So you and your family use the bathroom and than leave the bathroom and than wash your hands , Giant mirror in front of the sink makes it so while in bed you are staring at the people in the other bed , Toilet size is for a child and right up against the door and the door has a one inch gap at the bottom so your entire family can hear your business , This room was reserved for 5 people and and in no way should more than 2 even think of staying in this room , Bottom line is this is the worst set up I have ever seen in my life and the place is out dated and cringy, I honestly feel like it's a dirty place the homeless rent by the night versus a tourist spot , I have traveled and stayed all over the country and can can this is the sketchiest place I have ever stayed , I don't want to even sleep in the room but everything is booked elsewhere, Might opt to just sleep in my car ,

This is an older motel but our room was in very good condition. It was large enough to have a very small table and two chairs. We used the chairs for TV watching. There is also a mini fridge and microwave. There are no USB ports but plenty of electrical outlets and I always have a travel size power strip. There were several light fixtures which I considered a big plus since some hotels are so dim. The beds were very comfortable for us. Breakfast was hotel regular but had sausage and scrambled eggs the days we were there. The staff was friendly and super helpful.

We stayed the night in Wall, SD after a day of driving thru The Badlands National Park. What a wonderful surprise we had when we checked into the Best Western Plains motel. It is family owned and run, and they definitely take their business seriously. The rooms were clean, the pool area spotless, breakfast was great and they had free popcorn in the lobby. Everyone was extremely friendly and helpful. We got up at sunrise, and were able to do one last drive thru the Badlands as it is about 8 miles to the park entrance. Great experience all around.

The staff at this hotel is fantastic! Clean rooms, amazing breakfast, a gem of a place to stay when visiting the badlands! Highly recommend this hotel. The owner was out cleaning tables, parking lots and landscaping. How often do you see an owner doing that!

This is a very nice hotel. The staff is very knowledgeable and the employees are all so very helpful. It is very clean and comfortable. The breakfast has a great selection and the food was tasteful.

definitely would stay here again! rooms very clean and beds were comfortable. building was quiet, and front desk staff were very friendly.

The staff was friendly. The room and property were clean. We felt safe at this location. However, our bathroom in the room was outdated. The Eggs at breakfast were disappointing. We felt that the price point for this property was high for what you get.

We only stopped because we had already driven over 600 miles, and it had excellent reviews. It is a family run establishment , and Everyone was exceptionally friendly and helpful, and the unit was spotless. The place, however, needs to be updated. The fifties sinks and toilets were clean but too low and old. I also thought the price was too high for a stop over on the way. It was the most expensive stay on the road ever. I will probably venture elsewhere on the way home, especially considering the price.

We stayed at this hotel for a night on our road trip through South Dakota. It was a good stop for our family of 6 (3 queen bed suite), with a decent breakfast that was included. The staff was friendly and accommodating. The room had a bit of a musty smell to it which is why I'm giving it 3 stars. You kind of got used to it but it was definitely noticeable walking into the room. For the location to explore the Badlands for a couple of days and there not being many other options this worked for us.

The staff was super friendly, even left a heart-shaped towel and welcome note on the bed. Everything in the room was spotless. We could have used thicker blankets but made do with what we had. What really wowed us was the breakfast: everything (especially the sausage) was very well made, and the selection of baked goods was great.

David is the breakfast guru and deserves a 5 star review every time! The breakfast is hot, good and varied. The place is clean, organized and David is so kind and courteous. We highly recommend that if you are going to spend the night in Wall, SD, always pick The Plains Best Western.

Best Western Plains Motel is a MUST STAY place. Accommodations were clean and very comfortable. The motel had the feel of a family operation which we learned through a letter in the room that it is just that. Everyone there was friendly helpful and seemed to really enjoy their work. The location is convenient to everything you want to do in the area and we were able to walk to dinner and the famous Wall Drug. The free morning breakfast buffet was a great way to start the day. If you want the feel of a vintage motel with the comfort and service of a much larger hotel, the Best Western Plains Motel is the place to stay.

We stayed for a couple of nights on a road trip. The location in the center of Wall was ideally placed for exploring the nearby National Parks and sites. The staff were very polite, friendly and helpful. The suite was immaculately clean and tidy. There was plenty of choice at breakfast. A great stay for excellent value. Highly recommended!

We stayed here after our time at Badlands National Park. It was a short drive to the hotel which was nice. Our room was very clean and the staff was very friendly. Room was large and had everything we needed. Close to many great places to eat, and Wall Drug store.

Everything is as listed on the hotel website. Everyone was so friendly and helpful. Best customer experience I have ever had at a motel. Everything was very clean and in good condition. Would come back again for sure!

Not as advertised. Poor value. Odd smell in the room. Very dated. No ice available. Poor quality breakfast options. Please explore other options.

We were hiking the badlands the following day, so we wanted to stay as close as we could. I'm not sure how this hotel got 4/5 for ratings as I would say it's maybe 3.5 max. The staff were very friendly. The room was clean. But our bathroom was small and dark. The toilet was very low to the ground, and the shower water smelled weird. The walls are thinner it appeared because we could hear our neighbors TV on until late in the evening. The pool was in a different building which was inconvenient, and the hot tub was "working" but had not jets. This was a huge disappointment. If you are not looking to shower or use any amenities, and you just need an inexpensive place to crash, this is a good option.

We stayed here for three nights while visiting Badlands NP. The property, including our room, was clean. Bed was comfortable. Hot water was a bit “come and go” while showering, but nothing too bad. Breakfast was a little disappointing with no bagels or bacon, but those are just our personal preferred breakfast items. Staff was friendly, especially the breakfast staff members who were prompt to refill food as needed, offer to remove used plates, etc. Choices are limited in Wall, so all in all, we felt good about choosing this location. The hotel is very convenient to Main Street for dining and shopping. We enjoyed walking to dinner and Dairy Queen from the hotel. This is a big plus, as parking in Wall is limited. We would stay here again if we returned.

Lex is the owner, and personally saw to our tub issue. Oscar is at the front desk, and was VERY helpful before and during our stay. David at the breakfast bar / dining room behaves as a true waiter. He helped us with several questions on the area. This is a clean and family oriented hotel. I would've loved to had the chance to use the pool and laundry. A must stay if you're visiting the Badlands, which is a FANTASTIC place!

The rooms were comfortable and were as described. We had a first floor King. Adequate space. What gave it a 5* was the hospitality and cleanliness. And I cannot say enough about the delicious donuts at the breakfast bar. Made fresh and just what we needed for our long day in the Badlands. The convenient location also gets a plus. I only wish Wall had more to offer for restaurants. Wall Drugs is the big attraction. Silver Steer was delicious but pricey.

We had a nice nights stay at this welcoming motel. It was very clean and comfortable. The room was a little dated, but was well laid out and had all we needed. The bath tub/shower was small/old but clean. The hotel provided soap, face soap, wipes and shampoo/conditioner. There was plenty of towels and also flannels. The beds were comfortable enough for one night, we slept well and it was super quiet. There is an indoor, outdoor pool and jacuzzi (no laundrette but there is a public one a block away). The free breakfast was excellent. Good selection of hot and cold foods, drinks and we liked how super clean and fresh the breakfast room was. They have a pancake machine, which is awesome. It provided hot fluffy pancakes at the press of a button. You could really tell the hotel takes pride in this place.

This motel is obviously an older hotel that has been maintained fairly well. Clean but nothing more. The indoor pool and hot tub is a nice addition. This is not worthy of being rated Trip Advisor's Traveler award

We stayed here on the way home from dropping our daughter off in Arizona for college. Room was clean, spacious and well kept. Beds were comfortable. Every employee was very pleasant and helpful. Would stay here again and recommend it.

Room was spacious, airy, and very clean. Breakfast exceeded our expectations. Staff was so friendly and helpful. Highly recommend a stay at this lovely hotel.

Breakfast area was nice and large with a lot of options. The gentleman refilling things was very cheery and nice. Rooms were big, beds were comfortable and water pressure was good. Sink water never really got cold. Would stay here again.

I've never been to a hotel where the staff so obviously care about and love both their property and their town. The staff couldn't share enough about great places for dinner, where to enjoy sunset, and how to get the most out of our stay. The room? A little dated and very dark. Good luck seeing in the bathroom. Oversized mini fridge and microwave make warming leftovers no problem. Smart TV brings a little modernity. The door didn't shut properly and the windows let in light. The breakfast was in the pool area and, due to rain outside, quite crowded and humid. But the pool was meticulously maintained and lovely. If we are ever back in Wall, we will absolutely stay here again.

Wall is a classic tourist town, with limited hotel and restaurant options and everything overpriced. But it's so charming and a great story of entrepreneur success and our family loves stopping to get the free ice water and take pictures with all the photo ops at Wall Drug. We've never stayed overnight and might not again...normally we love Best Westerns but this one was so pricey and seemed badly in need of updating. We also struggled with the very strong taste of softeners in the water everywhere on property (including breakfast juice machine). It was sickly sweet and tasted horrible. The rooms were small and cramped. Ours had two queen beds and a small foldout sofa (could only sleep one elementary-age child - an adult would be uncomfortable) and a tiny bathroom with shower and toilet. Sink was in the bedroom area. There was a microwave and oversized mini-fridge which was nice and worked great. Smart TV saved us when there was a freak hailstorm/thunderstorm outside. The other highlight was the pool! There is an outdoor and indoor pool, and a jacuzzi inside too. Very nicely maintained pool area, plenty of clean towels and seating. Before the thunderstorm, we enjoyed the outside pool in the sunshine. Breakfast was very good with a pancake machine that made fresh pancakes, eggs with cubed ham, sausages, donuts, yogurts, oatmeal. Appreciated the almond milk (lactose-intolerant). The breakfast host was friendly and attentive and quick to attend to any needs. Small seating area in the pool lobby but more seating outside or near the pool. The pool was fantastic but the rooms and water would have us hesitate to return. The service was friendly and nice and if you needed a place to stay in Wall and don't get stuck inside the room for too long, this would be fine.

We checked-in and even unpacked, but did not end up staying the night. The room had a musty smell to it. The 2nd bedroom had a noisy a/c unit and no windows. I guess the room was clean, but it was old and just didn't "feel" clean. The kids swam in the pool. No shade at all on the pool deck. The staff was friendly. There was a nice area in the back for dogs. Wasn't very impressed at all with Wall, SD to be honest.

This property was just ok, and the most expensive of our trip – in the off-season no less. The room was fairly large, but there was only one easy chair in a double room. The lighting was decent – enough lights so we could read. There was adequate space for toiletries in the bathroom, but not enough towel bars/hooks. Water pressure was ok, but the temperature kept alternating between hot and cold water – it wasn't consistent. We had specifically requested not to be on the ground floor, but that's what we got. So, we were awakened very early every morning by the people above us walking around – it sounded like a herd of elephants. Staff was a mixed bag. Some of the staff was not particularly friendly or helpful, just doing a job, while others were very friendly and helpful. It's in a good location near the entrance to Badlands National Park. Breakfast was very bare bones and they didn't seem to restock it; when items were gone, that was it, and we never saw anyone cleaning the breakfast room up. The room was too hot – we had to set the thermostat to 60˚ to get it cool enough for comfortable sleep. And the A/C blew right on the bed, which was awful. There was no good place to sit outside in the nice weather. We finally sat on some hard benches in the dog walking area; they could do better than that. There were no USB ports in the room. We got notes from housekeeping every day – clearly a bid for tips. We might or might not return here if we came back to the area.

The best western was nice nothing wow it was a place to sleep. Breakfast was so so, not much food selections. Pancake machine was very crowded and need to have batter added a few times. A place with this many families should have a few pancake machines running. Breakfast was at 630 am wish it opened 530am seeing we wanted to get going early to see the parks animals before it became too hot. was 106 degrees when we were there. It nice and clean that about it.

Nice, quiet, family ran Parking is tight with a large vehicle Staff is super helpful and very polite Rooms were clean, breakfast Wall is a small town, rolls up the sidewalks around 10 Night reception was very helpful as we were rolling inlate

Look elsewhere....it was rough and overpriced. The location seems convenient but I would rather have a less convenient location with cleaner more updates facilities.

My friend and I stayed three nights. The room was spacious, very clean, and everyone we interacted with was very friendly, helpful, and professional. These days, I very much appreciate when breakfasts are included in the rates. The only thing that I was disappointed about was the pool. The outdoor pool looked anything but inviting :/

This is a rather bland, basic property. All rooms open to the parking lot and there is no elevator, only stairs. We are on the second floor. Our room is a double double (two double beds). The room inside is quite regular with two double beds a single bed table between the beds, a writing table/chair, a credenza and a side chair for an easy chair. Fine, but pretty plain. The breakfast was regular chain hotel food - scrambled eggs, sausage patties and links, oatmeal, pastries, coffee and OJ. Since there was little available space in their breakfast area, we sat by the pool in a large table overlooking the street. Not impressed with the place. But fine for an overnight stay.

We travel to the Badlands a lot! A few times a year. Sometimes for work, sometimes for pleasure.....but we always stay here for a night or two while in the area. Clean, comfy rooms, decent breakfast (when we can make it there!) and nice friendly staff!

This family-owned and operated motel was a welcome surprise! A personal note from the family along with a hand-written note from the maid service was a nice welcome. Clean, modern rooms and attentive staff. It's about a 5-block walk to Wall Drug so easily done on a nice sunny day. It's a safe area and so easy to find as it's immediately off the interstate. I'm glad I chose to spend the extra $10 over the other places I looked. There are other options, but definitely none better than here, in my opinion. Come see the Badlands and then relax in comfort!

The place is very clean and well kept. The complimentary breakfast was delicious and well stocked. The hotel staff were very friendly and helpful. Plenty of parking and easy access off/on freeway. I would definitely stay here again and recommend this place.

This was our first stay here and we loved it. We had the 3 queen suite and it was nice to each have our own bed. The pool and especially the hot tub was nice as well as the breakfast each morning. The staff cleaned our room each night per our request and went above and beyond. Everyone was so very helpful and kind and we would stay here again if we come to the area. It's actually better than some of the higher end hotels we have stayed at because of all the amenities, the room and the price. We couldn't have asked for any more. Definitely book here if you are coming to the Badlands and other attractions.

This is a family-owned and operated hotel. The owners are experienced and understand the value of customer service. From the professionalism of the front desk staff, the well-maintained property and the clean rooms, you will not find a better value for twice the money anywhere. Stay here and you will be satisfied. Enjoy the Badlands and the spectacular vistas in the area. Skip Main Street. It is the epitome of tourist traps.

The hotel is more or less what you would expect. The rooms are well-eauipped and clean and the beds are comfortable. We had two issues: Not really the fault of the hotel, but there was some form of perty going on nearby till gone three in the morning. Other guests were complaining about this to, but the hotel didn't really seem to care. It's a very poor brewakfast service. Not al lot of choice, and a very small breakfast area. most people had to find seating outside - eithe next to the heavily chlorinated pool, or in the parking lot. Shame!

This is a extremely nice comfortable drive for my journey. The owners have made the experience in check-in, parking, and breakfast; all easy, convenient, and memorable. The staff is generous with their time as I required and such a pleasure to talk with.

Do not trust the pictures on line This place is a dump Feels dirty, we had flies in our room, very out dated Old furnishings, very noisy The refrigerator made load noises all night dark, inside and out Do not be fooled by the online photos like we were, this place is nothing like it pretents to be DO NOT STAY HERE

We had an accessible room one night in Wall. The motel is standard 1960s. No elevator. Room door opens immediately to the outside. Our room had a resident fly I kept trying to swat to no avail. Bed seemed rather hard. Check in and out was fast and efficient. Has both indoor and outdoor pool. Staff at check-in was OK. Staff at checkout was outstanding. .

The indoor pool was clean and well maintained with the hot tub an exceptional experience. Breakfast had a great selection and the quality excellent. There is a pancake machine that makes two pancakes at a time. We love this convenient option. All the staff were friendly and helpful and the housekeeping had done an excellent job. The toilet was low height and difficult to get on and off. The bedding and towels were unscented. Loved the fact they were clean and no heavy unpleasant perfumes were used to mask unclean items. The front door was hard to open and shut. The room was exceptionally clean and roomy.

Very nice motel. Easy access from I-90 and the Badlands National Park. Close to gas station. Easy walk to downtown restaurants and Wall Drug. Exterior was clean. Room was clean, beds were comfortable and our room was very quiet although near the stairs. Standard complimentary breakfast. Hit tub and pool (closed now) and pet area. It locally owned. It's open year round. We've stayed before and would plan to stay again.

Great location, very nice people working there. Quiet. Very walkable to all amenities in town. Good breakfasts. Good pricing. A desk where one could put both chairs and eat a meal brought in. Low sink counters but that's livable. If you visit the Badlands, you can run up to Conoco nearby and wash your car!

A nice clean hotel. Parking was good with nice wide spaces. Indoor and outdoor pools were nice but maybe a little cold. Hot tub was nice. Breakfast was OK but the same both days. Typical hotel breakfast. Ren was super to deal with from my initial phone call to checkout! The young lady that checked us in was great too! A little expensive for what you get but I would not hesitate to stay there again!

The man taking care of the breakfast was the nicest man, bringing coffee around, opening the door, just overall nice guy. The dog relief area was second to none. The room was set up nicely, with the sink outside the toilet area, which we always prefer. Overall a very pleasant experience.

Perfect location when visiting The Badlands. It was an older hotel, but very clean, nice pool and hot tub, and good breakfast. All of the staff was extremely pleasant and helpful. It was close enough for an early morning hike and still be able to return for a shower afterward since checkout is 11 a.m.

When we pulled up I was not sure what to think. Had a previous bad experience with a hotel that has rooms where you enter from the outside. This place was great. Room was clean and comfortable. Breakfast buffet was always stocked and the team was very friendly.

Bathtub is slippery with no grab bars or a place to rest your soap or shampoo. It is located near pinnacle entrance to Badlands NP and is an older style Best Western motel with outside room entry. It was adequate for our short stay. A bright spot was the attendant in the breakfast area. He was cheerful and we liked talking with him.

This is a family owned property and the staff treat the guests like family. The day before my stay started I fractured my tibia and fibula. The hospital reduced the fractures and sent me away in a soft splint with crutches. The staff did everything they could to be accommodating to me and to make my stay as comfortable as possible. They moved me to an accessible room seamlessly moving my luggage for me. Whenever I called the office and told them my room number they knew who I was. Whenever they saw me out of the room they inquired as to how I was doing. I had to leave early for my doctor's appointment with my surgeon and there was no charge for the early departure. Many companies would say policy is policy. Of course my circumstances were exceptional and I stood out like a sore thumb, but that is the way they treat people. Everyone else in my group had the same warm feelings. If you want the personal touch this is the hotel for you

Room was clean except bathroom floor tile grout was discolored from grime/dirt. Breakfast was excellent. Bathroom was very small and toilet was made for children. Lots of flies in the room and not from us leaving a door open. Daylight could be seen around the perimeter of door.

This is a complex that was bought by a family in the 1970's and still owed by that family. You can ssooooo tell the difference between it and your typical hotel. From the check in clerk who was so kind and efficient to the check out clerk whose tag said Team Mom. First of all, they have a very nice outdoor pool with pool towels and lounge chairs. Secondly, the breakfast was above and beyond what you'd expect. Yes the offerings are pretty typical but they make it special. The gentleman had to ready to open before 6:30 and welcomed us in. He was busy the whole time but still had time to bring coffee refills around. (Unheard of at a continental breakfast) The second day, he did the same thing so it wasn't a fluke. There was also a staff member that came by and offered to remove our used plates. WOW. You people know how to make your guest feel special. If you're in the area, stop in at Best Western Plains Motel. You won't regret it!!!!!

Family of 5 including 3 kids 6-11yrs, convenient and comfy hub for exploring Badlands and Wall for 5 nights. Best Western did not have any connecting rooms -- nor did any hotel in Wall that I could find in Aug-24 -- so we booked two separate rooms. I called to make a reservation and the rep was very patient and helpful. She confirmed we would get two rooms next two each other and even let me choose which floor I wanted. When we showed up -- 1hr before check-in time -- both rooms were ready and exactly as described: two queens in each, small but clean bathrooms, sitting area that allowed us to spread out. Indoor pool and hot tub + outdoor pool, big hit with the kids after hot hikes in Badlands NP (and on a rainy day); I didn't find another hotel in Wall with indoor and outdoor options. Free breakfast was perfectly adequate, and friendly service kept items refilled until the end. Location is ideal for walking to everything in Wall and driving to any spot in the Badlands.

Super friendly staff, clean rooms, convenient location, adequate breakfast choices, and the best motel coffee I have tasted. This is an older motel with outdoor corridors. The grounds are well-kept. The housekeeping staff are certainly the best I've experienced at any hotel. I would stay here again.

The very best staff I have ever seen...60+ stays per year. Great breakfast, room, grounds. Ownership family is on the grounds constantly, helping out and tending to every detail.. The employees are engaged actively, and act as though they are owners, too.

An old hotel/motel close to the Badlands National Park. While furniture and appliances are dated, they were clean and in good working order. Quick check-in , low noise levels. We did not do breakfast (included) because they had a large bus crowd ( they told about this at check-in which was appreciated).Just walked a couple of blocks away to a small espresso bar. The BW is central to Wall, and a 10 minutes walk to the “world famous” Wall Drug stores.

We only stayed one night to get a jump start on a morning visit to The Badlands on our way home. It was the quietest motel I've ever stayed in. Room had a bit of a musty smell, but beds were comfortable, room was clean and breakfast was plentiful. The staff at breakfast were very helpful and quick to clean up and the desk staff was friendly and kind.

This is a fantastic hotel and we really enjoyed the family & staff that run it,!! We,'d definitely go back. The rooms are a great size and overall not a bad price. We stayed for 2 days and would loved to have stayed for 1 more at least!! The beds were comfortable and they have a wonderful place to take your furry friend.

This is a very old Best Western run independently. It is one of those drive up and park outside your door. We liked that feature for unloading. Eventhough it is very old, The owners really made a great effort to spruce it up. The rooms were clean and beds comfy. In the morning, there was a nice hot breakfast and employees were walking around making sure everyone was getting enough to eat. We would stay again if we were passing through.

During our road trip in South Dakota, we stayed overnight in Wall, since it was located so close to Badlands National Park. Good decision. We chose Best Western Plains Hotel because of Trip Advisor reviews—outstanding choice. Not only was our room clean and comfortable, but seldom have we received such warm customer service. It's clear that this 4th-generation family-owned business cares about their staff and guests. See the attached letter that was in our room. When we checked out, the receptionist praised the owners. She said that the staff is treated like family. It shows.

Very friendly staff, very clean hotel. The indoor and outdoor pools were a hit for my kids. Great location- we were in this area for Badlands National Park and there was an entrance 10 min. from the hotel. Also within walking distance of Wall Drug.

The online pictures oversell the property, but it's fine. Nothing special, nothing negative, just fine. About what you would expect for a Best Western near a National Park without much else going on in the area. The room was plain, clean, and comfortable. The breakfast was a notch below what I have come to expect as the standard. The combination indoor and outdoor pool was notable. The location was conenvient to area attractions and access.

Our stay here was EXCEPTIONAL!! The rooms were clean and well maintained. The staff was friendly and helpful - the best customer service I've ever experienced while traveling. Very family oriented. We highly recommend this hotel - if we could we'd give them 10+ stars!

We arrived very late when the front desk was already closed. However, the hotel manager was there within minutes. Hotel had the expected BW quality and service. Great starting Point to visit Badlands NP. Would stay there again with my family.

Stayed here for a quick overnight. We had no problems with this hotel. Beds were clean and comfortable. Shower was very clean. Breakfast was good, eggs a little dry but average overall selection / standard fare - hot sausage/biscuits/gravy/pancake machine :) /yogurt/etc. We sat in the outdoor seating area which we enjoyed. Has a nice pool and hot tub. Unfortunately it was cold/late when we arrive and left early so didn't get to try either. Overall a very pleasant stay and would not hesitate to stay here again.

The staff were friendly and gave us free drink tickets to some local restaurants. The room was clean, comfy, and spacious. TV was actually modern and you could stream from your phone. The pools are nice- there's an indoor, outdoor, and spa. Breakfast was pretty good, too.

We loved that this property is family owned and operated. It really showed in their attention to detail and incredibly friendly and helpful staff. We received a cold water bottle and mint on arrival - a nice extra touch. The rooms are reasonably priced for the area. Rooms and common areas are clean and consistent with what you would expect at a Best Western.

Absolutely excellent stay. Nice pools, great breakfast, friendly staff, clean and comfortable room. Very happy we stayed here while in Wall.

Tried for lodging in Badlands NP but it was full. Wall is the closest city. Hadn't stayed in a Best Western in a long time but it was clean, quiet, and the beds were comfortable. Management was friendly and present during breakfast to make sure tables were cleaned, food was replenished and coffee cups refilled. Only complaint is shower water temperature can change dramatically from hot to cold. Walking distance to restaurants and shops. Recommend if you are in Wall.

This is an older property. Grounds are nice. Too bad smoking is allowed near the front door. Our room was adequate, except the safety latch on the door was broken. The server at breakfast was attentive, upbeat and engaging. He even made us pancakes with the automatic machine. We stayed in this town because of the Wall Drug Store attraction. What a joke! And it was creepy to boot!

We chose the Best Western in Wall and were very happy with our selection. We reserved the family suite, which had two Queens in one separate area (behind pocket doors) and one Queen in another - it was perfect for our family with two teens. The room was standard Best Western fare, but was very clean and well maintained. We would recommend this hotel to anyone traveling through Wall.

I can't say enough about every single employee that we came across. Our original flight was cancelled, and our new flight lost our luggage. We didn't arrive at the hotel until after midnight. I have never had so many nice people all at one hotel that helped us in any way possible for the 2 days that we were there without our luggage. Every single employee was so friendly and helpful. I highly recommend this hotel to everyone. We were visiting the Badlands and the hotel was very close to it.

BW was a great place to stay on our way to Yellowstone. Walk is a sweet community and had everything we need. The BW was clean and had amazing staff who took good care of us.

The room was very large and comfortable. Everything was very clean. The bathroom was sparkling! Would definitely stay again.

There aren't a lot of choices if you want to stay close to the Badlands. This is a motel style building. We requested a ground floor as we couldn't navigate stairs. They accommodated our request and we were able to park in front of our room and unload luggage. It was a big plus. Parking is free. It was quiet. The rooms are big but dark. They could use a refresh. Don't like the toiletries they provide. But we had our own. Beds were comfortable. Room clean. Breakfast was good and the young man working the breakfast area was excellent. Pleasant and beyond helpful. Location is perfect for Badlands visit and Wall Drug is very close.

Clean and comfortable motel (not a hotel). Outside entrances to each room. Small pools and hot tub. Decent breakfast with variety. Very convenient location and can walk to Wall Drug which seems to be the whole downtown area of this little town. Expensive for a motel but considering it's right near Badlands National Park that's typical.

My second stay at this Best Western and when I return to Wall SD I'll be staying here again. Very clean and well maintained property. Great staff that is polite and helpful for any of your needs.

Great place. Comfortable with easy in/out parking which was nice being on the ground floor and backing right up to our room to load and unload. Good size room and very clean. It is an older building with small shower/toilet room as well as an older smell to the room. Not intolerable but acutely noticeable. Yummy breakfast and great pool in and out door as well as a hot tub all again very clean.

the check in staff were semi nice- the room was a bit dingy - we had a late night out at the observatory - got back around 1am and no parking - the food was good - the breakfast staff did a good job of keeping the food stocked and were nice but would i stay here again? no

Get a good rest while on the road and enjoy a well-supplied breakfast to start your day. "busy beaver" workers help make breakfast even more enjoyable

Awesome motel. On the same road as one of the park entrances to Badlands NP. Staff went more than out of their way to help us when we got a flat tire. They turned what could have been a catastrophe into a mere bump in the road. Very comfortable beds/pillows and clean rooms. Can not recommend this place enough!

Check in was painless and the staff was pleasant. The location was excellent. The room was clean and breakfast was good.

Enjoyed the easy access to room especially when traveling with an elderly person. Guest services were very accommodating.

Not an awful stay but the rooms are very dark even with every light on. There is no elevator so be aware and require a ground floor room when you make the reservation if you cannot navigate stairs with your luggage

Very clean quiet hotel. Would definitely stay again. Staff was friendly and check in and out was easy.

Family run business. Very friendly service and exceeded my expectations. The owner shoveled snow BETWEEN cars where you have to step to get in and out of your car. That was at 6 a.m. You won't get that with the major chains.

Stopped by at 9 pm on March 14 with no reservation and got the last room. The front desk person was so friendly, wish I could mention her by name! The room was clean and conveniently located. The free breakfast was one of the best we have had in our travels; lots of options and enough seating. Very happy with our stay!

The people were so nice, we thought we were in a movie! It's a family owned motel and they obviously take pride in their work Apparently the only motel in Wall with a pool. Clean room, clean pool, nice breakfast, a “treasure chest” for the kids to get a prize. Highly recommended!

The people, place, and amenities were all great here. It was clean, comfortable, and the dog area was top notch. All the staff we in countered during our stay were so friendly. And the breakfast had great choices. We will stay here again when we are back in the area.

Very clean, comfortable comfy and great location. Great breakfast! Walkable to the famous Wall Drug, shopping and restaurants. Near the highway for easy access. Staff was nice. Would recommend this property to anyone.

We found this hotel be very comfortable. It was very clean, quiet and convenient to sites we wanted to see. The beds where very comfortable. We where able to check in early which was great. The breakfast was delicious and had a variety of choices. We definitely recommend this hotel.

We spent a night here while visiting the Badlands National Park. The staff at the hotel are great! They take pride in their work and go out of their way to help. Our room was comfortable and clean, although a bit worn. Each room opens to the outside and we ended up swatting mosquitoes that snuck in while we moved into the room. The room included a table and chairs which was great for snacks and games. The sink is outside the bathroom, which was useful for multiple people getting ready in the morning. Breakfast was standard fare, with enough variety to satisfy everyone. This is a good spot to stay while visiting the Badlands.

Awesome place to stay! I highly recommend it! Friendly and courteous staff, Delicious continental breakfast! Clean and well stocked rooms. Comfortable beds. Great parking area. Great amenities Worth stopping here. Family friendly. Great for disabled access too.

What a pleasant surprise to arrive at this motel and be greeted by Ren, a sweet, kind and caring Front Desk Representative. Her joy was contagious. We stopped here on our way to the Badlands and I'm so glad we did. The room was clean and comfortable. Breakfast was very good. All employees were friendly and appeared to be enjoying their job. This motel has been family owned and operated since 1978. They treat their associates and guests like family. I highly recommend this Best Western!

We love this place! The rooms are spotless clean, quiet and very comfortable. The customer service is among the best in the business: friendly, efficient, thorough and very helpful. They genuinely want to you enjoy your stay with and your visit to Wall, S.D. We did! This is a family-owned and operated hotel. Their pride in the place and concern for customer satisfaction is very evident will continue to be that way for generations to come. This is how hotels were meant to be and are supposed to be. A rare find this days but you can find it here. A special thanks to Irvin for his great customer care for a couple of road weary travelers!

This is one of the best Best Western Hotels! It is in a great location - only 9 miles from Badlands National Park entrance, walking distance to restaurants, nearby grocery store and just off the highway. The staff is wonderful, hotel very clean, very good breakfast. Ren at front desk helpful and very nice. Odie the housekeeper left a beautiful towel arrangement in our room on check in which was a really nice touch - thank you! Gentleman taking care of breakfast was friendly and attentive. Keep up the good work! Great value, and location.

This is an older facility, but it was clean and well maintained. For instance the rug in our room was relatively new or recently cleaned. The staff was very pleasant. Convenient to the Sage Creak section of Badlands. Within walking distance of several restaurants in Wall

I travelled with my three dogs. They were great with finding me a king sized bed room near the pet area. The pet area is very impressive! Well lit, green grass, pet waste disposal bags available and they washed down the area at least once a day to keep on fresh.

There was confusion with our reservation, but the owner listened and rectified the situation. We appreciate that he obviously cares about his customers. We would stay here again and would recommend it to our friends. We required an accessible room and were very pleased with the room. The hotel is clean and comfortable. The staff is exceptionally friendly and helpful. If you are trying to decide where to stay on Wall, stay here!

Stayed 2 nights to explore the Badlands area. This property is one of the nicest motels I have ever stayed in, and I travel a lot. The room, staff, pools, and breakfast were all great. The quirky Wall Drug store is a short walk away, and the entrance to Badlands National Park is just on the other side of the I 90. Several dining options are also within walking distance.

Stayed at this hotel at the start of our South Dakota week due to it being close the Badlands National Park and the famous Wall Drug Storeound an itinerary on line the person recommended this hotel. It does have outside entrances and the second floor is accessed by outside stairs. We were in room 268. Check in was handled by Irwin at the Front Desk who was very hospitable. He did well to thank us for being part of the Best Western guest program. He explained the location and times of breakfast and the location of our rooms, he gave us the password for the internet which worked great throughout the property. Our guest room was nice and clean and we enjoyed the short note from our room attendant Mario. TV had multiple channels. I didn't like the tub shower but understand this is costly. The bed was very comfortable. There is a microwave and mini fridge. I put a couple waters and a coke in the fridge, the next morning they were all frozen. Maintenance needs to check the temp. Breakfast buffet was very nice and included a pancake machine, I love pancakes so I really enjoyed that. Biscuits, gravy, scrambled eggs, sausage, donuts, apple fritters, fruit, yogurts, juice and coffee. The breakfast attendant was David who had a warm smile and was very friendly. I met the mother of the owner in the parking lot and enjoyed a nice conversation with her regarding the hospitality of her staff. If your travels bring you to Wall, South Dakota, we highly recommend this Best Western hotel.

We had been gone for two weeks stayed in 13 hotels. My husband said this was the best bed he had slept in great location within walking distance of wall drugs, and restaurants. Breakfast area was very nice. Ren at the front. desk was very nice. Helping us with restaurant options. What a great employee

This hotel is what I would call a motel layout. No inside hallways. Outside door entrances.Two stories, no elevators. No problem getting a first floor room. Room 211 (ground floor) was in excellent shape. Can see that they have made upgrade touches over time. Comfortable beds. Nightstands with lamps and outlets. Desk with lamp and outlets. Carpets in good shape. Good size refrigerator. Had good shower heads in the bathtubs rather than the cheapo ones. Breakfast is like most others but made better by friendly and attentive staff. Driveways, walkways, clean....just a well kept place. Wifi was not the best but we were able to stream some things. Happy that we stayed here.

Good location for exploring nearby Badlands NP, and the overload of Wall Drug, this Best Western had clean rooms, comfortable beds, and a hard-working and friendly staff. Full breakfast was a plus, and a staff member came to every table and spoke to every guest about their experience. Some great (pre-Covid level) customer service from the owners and staff. Highly recommended in a fairly remote locale.

This is our second time staying here on a cross country trip, and it's still great! I love how this place never changes, in a good way. It gives me nostalgic feelings of roadside motels from when I was a kid, but it's nicer and more comfortable. Pride of ownership is evident here. Everything is clean and extremely well maintained. The breakfast is much better than average. All of the staff are helpful, efficient, and they seem to work together well. Our room was quiet even with cars parked out front and we slept well.

Our room was immaculate, clean linens, surfaces, everything in it was in perfect working order. It even smelled quite nice! They gave us plenty of towels for both the sink and shower. Check in and check out were easy and straightforward, with helpful staff. There were also a lot of good food and beverage options at the continental breakfast! Overall excellent stay, I felt the price point for our amount of beds and quality of stay was more than fair. Enjoyed our stay and definitely will stay there again if in Wall again!

Don't stay in Wall! It's a gross cheesy town! Stay in Deadwood or some other town on western side of park instead. Hotel was very dated, dark, walls very thin, and a zoo of families at pool and breakfast.

Front desk very responsive to check in issue. Good mattress; pillows OK. Housekeeping missed some routine steps and some room equipment was broken or hard to work. Breakfast food typically poor as in (all?) other mid-range US hotels, though coffee was OK.

Stopped here for a night on the drive back home from Wyoming. Very close to wall drug and the badlands and right off the freeway Very spacious room with a great size table, hutch/closet,bedside table (one) no usb but plug ins and lamps, fridge and microwave Beds and pillows were comfortable, though just a small thin blanket which I always bring a blanket so it was fine. Indoor and outdoor pool which my husband and son said was too cold (I thought it was heated) also a small hot tub. Breakfast was sufficient, did have hot items which is always a plus. Plenty of towels, bathroom was a little small but no big deal. Had some food items in the main building and popcorn Was able to park right in front of our room Tv worked great and good selection of channels. Slept great. Double check as our windows were unlocked which we did not notice until bed time, not a huge deal (just have history of someone breaking in through a window at an apartment) Only con was a musty smell

Family owned best BW I've stayed. It is right at the doorstep of the Badlands and only an hour from Rapid City. We stayed Sturgis weekend and the staff had all hands on deck. The only drawback is parking is tight when busy. Walking distance to Wall drug

This motel style Best Western is steps from Walk Drug and only a few miles from Badlands National Park. Irvin at check in was friendly and quick. The room was clean, the beds were comfortable and the pool was a welcome amenity. Lovely port in the storm after a day in the hot sun.

Great place to stay at the Badlands. Employees are kind, helpful and dependable. They always have a smile on their face! Must stop on the way to Yellowstone. I wish they could move this to Yellowstone and give people other options other than Xanterra's monopoly. (Horrible stay at Grant Village Lodge at Yellowstone.) I highly recommend Best Western in Wall SD.

Great place for a night in Wall - Badlands national park area. Two pools - indoor and outdoor.... I had to drag my boys out of there. Pet friendly - little pet area, but it's nice that you don't have to go too far for your dog to get some relief. Typical hotel breakfast. The rooms are nothing special, but they are clean, and the beds are decent. Staff was fantastic - very kind and welcoming.

Stayed 5 nights at BW Plains. Great location, good wifi and very nice staff. Breakfast was fine as a normal BW one is. Parking is a little tight but doable. After we left they called me and said I had left a battery charger in my room and they offered to mail it to my home. That is the reason for the 5 stars.

We were pleasantly surprised from the moment we arrived. The gentleman at check in was extremely helpful and provided all the information we needed. The property is very well maintained. Both mornings, we saw staff everywhere working hard. Our room was very clean and comfortable. We had everything we needed. Parking was easy and right outside our door. Breakfast was busy, but again staff was working hard and kept everything stocked and clean right down to drying outdoor tables for people to use. Highly recommend this hotel!!!

I liked that we could park our car right in front of our room on the ground floor. Family owned who were on the premises making sure everything was being attended to. The breakfast was really good. The beds were comfy and the shower was hot! Would definitely stay there again!

This was the perfect hotel for our family with kids. Nice rooms, incredibly friendly staff who worked hard to keep everything clean and running smoothly. We liked the little workout room and we all enjoyed the indoor and outdoor pools after a day in the Badlands. Would definitely recommend for a family!

We stayed two nights at the Best Western in Wall, SD. The hotel was nothing really special. It had decent rooms which were clean and enough space to meet our basic needs. The bed wasn't the best but was adequate for a couple of nights. The hotel lacks an elevator which would have been problematic for my parents if I was not able to haul all our luggage up and down the stairs. The breakfast was pretty good overall with a good number of options. The key reason this hotel is a good choice is the location. Several good restaurants and coffee shops are nearby. Badlands National Park is only a few miles greatly reducing travel times on our trip. While I would not say this is a great hotel, I was glad to have stayed just for the convenience.

A nice motel with great updates and very clean rooms and spaces. Awesome to have an outdoor pool and an indoor pool and indoor hot tub. All the pool furniture was in great shape, too. Such nice staff, too! Breakfast had a lot of options. Will stay there again!

We spent 2 nights at BW Plains motel . It was close to The Badlands so location was great. Our room was comfortable and clean. The free breakfast was a plus and includes cereal, yogurt, fruit oatmeal, pastries, eggs, sausage and pancakes. The staff was very friendly and welcoming. A great place to stay!

We stayed here in room 206 on 6/5-6/6/23. The room is divided into two bed rooms separated by a small hallway with your sink and the bath/toilet area is off this area. Both bedrooms have pocket door for privacy. The front room has one bed, a fridge TV, microwave and coffee pot. The rear room had a TV, two beds and armoire wardrobe closet. The rooms were good for one to two people each. The internet was slow, water pressure good. Breakfast is in the pool building complex in the center of the property.. Parking is tight we were unable to park near the room. The front desk staff was very good. There was a restaurant about 2 min. down the road. It's a good choice while visiting Badlands.

We stayed here unexpectedly due to a dangerous ice storm in the area. The front desk agent accommodated us quickly and provided a room on ground floor since we were traveling with a pet. Our room was clean & had a handy microwave and refrigerator. The beds were comfortable and the heater was strong and worked well! The free breakfast included hot & tasty coffee, pancakes, yogurt, cereal, and eggs. All the staff were super friendly and helpful which is what makes SD special. Thanks to the staff for making our emergency stay a pleasant one!

This property is a hidden gem in a quiet small town only 10 min. to the entrance of Badlands National Park. We thoroughly enjoyed our stay and found the rooms to be clean, updated and comfortable. The staff was friendly and helpful. The internet was good and breakfast was nice as well. I would highly recommend and return to this hotel.

Stayed here with my dog in October 2022. It's a very nice traditional drive-up motel just off I-90 in Wall, SD. I would 100% stay here again. Room was very nicely prepared and everything was clean and tidy. The breakfast is one of the best I've had a for the self-service model.

I wasn't sure what to expect for a motel in small town, but I was very impressed. The kids loved the free popcorn. The 2 room suite with 3 queen beds provided so much space for us to spread out. Location was great for access to Wall Drug and the Badlands. Breakfast was decent. Rooms very clean (and the towel"art" on the bed reminded me of being on a cruise.

This was a very nice hotel! Our room was very nice and the housekeeper had made a heart with one of the towels for the bed. There was a nice note from her, also, and a letter from the hotel owners. They seem to really want you to have a good experience. Everyone was super friendly, especially the gentleman in the breakfast area. I would definitely go back.

We stopped here on our way from Indiana to Yellowstone. The motel is an older style, 2-story with external entry. My kids thought that was so neat. The front desk staff was friendly and accommodating. Our room was spacious, clean and quiet! We even had a heart shaped towel on our bed! The pool area was nice and breakfast had a lot of option. We would definitely stay here again if we're in the area!

Stopped in Wall, SD overnight to visit Badlands National Park and Wall Drug Store. This hotel is right off the interstate and right down the street from Badlands. It is perfectly located for these sites. The hotel was large and roomy, clean and comfy. The maids even made a heart out of a towel and left it on the end of the bed with a letter from the owner explaining the history of the ownership of the hotel. The breakfast was a typical hotel breakfast. We had the waffles and some fruit. It was only one night but it was a very pleasant stay.

The pool and hot tub were clean and refreshing! The bed was unbelievably comfortable. Breakfast was really good. My only complaint were the blankets being thin but that didn't prevent us from having a great nights sleep!

Very nice accommodations, great staff. Rooms were spacious and clean. Pool, exercise and breakfast areas were nice. Within walking distance to stores and Wall Drug. Plus free popcorn! Highly recommend!

My wife decided to join me at the last minute. She has mobility issues and when she is with me I ALWAYS get an accessible room. We did not have that this time. But the front desk clerk took great care of my wife helping her safely get in the room.

The BW in Wall, is a great small town hotel, it may not have all the amenities and decor of larger city hotels, but is a nice well maintained, family owned, hotel in western SD, with a great staff. If you are visiting the Badlands National Park and the Minuteman Missile National Site, this is a great choice.

This motel is clean and dog friendly. .3 miles from Wall Drug or the two other restaurants in town. Our room was clean, breakfast was solid with a mix of hot & cold foods & fresh, hot coffee. The breakfast room was clean and spacious. Room was spacious too. We are glad we chose this motel above the others )once we got to town and could compare). Owned and operated by 4 generations of the same family!

I decided the day of that I was going to stay in the area Sunday night over Labor Day weekend. I was able to get a room for a reasonable price. I appreciated the motel style so I could back my car up to my outside door of the room on the first floor (there are2 floors)

Since there aren't many options in Wall, it served our needs for a night. It's close to Badlands National Park and town. It's an older 2 story with outside stairs. Our room was large but it seemed as if furniture had been removed since there was no place for a second person to sit other than the bed. The room was dark and the bath very small. It seemed clean enough. No place to sit outside except in the parking lot or by pool, but that was always full. Breakfast was eh.. with a side of flies. The person stocking (or trying to stock) breakfast was doing a great job with an impossible task. We turned around and left. One positive was Deb at front desk. Very pleasant with a nice smile and truly seemed delighted we were there. Don't expect a Marriott but it is ok for one night due to its location to the park.

There aren't many options when booking a room in Wall, SD, so we chose Best Western based on their national reputation. It was an older-style two-story hotel with parking in front of your room. The room was clean but damp and had a musty smell. The breakfast bar was adequate but small so lots of people were navigating through the crowd trying to get to the food they wanted.

Walking distance to restaurants and shopping. Quick drive to Bad Lands National Park. King room was spacious and met our needs. Breakfast was as expected. 4 stars because the bed was uncomfortable, too firm.

We enjoyed this hotel. All of the staff we met were very kind and accommodating. This is a family owned hotel. It was very well kept and clean. We had a 2 room family suite. The website says 3 queens but the bed in the single room is a Double so beware if you want a queen bed away from the rest of your family. There were 2 TV's and a small bathroom. The breakfast was ok. The pools were great. The outdoor pool was very clean. The indoor pool is closed from 10-12 daily for cleaning. The front desk staff leaves at 11.

This is a family owned motel. Their beds and pillows are comfortable here. We had a good nice sleep! The breakfast is good with fresh fruit choices. An added bonuses was how close this motel was to the Badlands National Park. We would highly recommend this motel.

If you're road-tripping to the badlands or somewhere close, this is a really great location with a decent price for the area. Pretty standard Motel. The good: Friendly staff, 2 big pools, included breakfast, ok price, walking distance from Wall Drug The bad: Dirty hot tub (clumps of hair were floating everywhere), no USB charging ports in the room, small pillows

I believe this is the best place to stay when traveling near Wall, SD area. The lobby staff and workers work really hard to keep everyone happy. Haven't met a more friendly group. Our room was clean but did have a musty smell. Our pull out sofa was ok after we found some clean bedding. My daughter is about 100 pounds and it was just her size. It was not comfortable but it was a place to sleep. We had hot water and clean linens, the most important factors while staying at a hotel. We enjoyed the breakfast, especially the little pancake machine.

Stayed here July overnight while visiting badlands. Definitely best choice in Wall. Rooms are clean ,updated. Breakfast was decent. Wall is a little limited and few restaurants to choose so one night was enough. This is the place you want to stay.

This motel is in a location where it doesn't have to be all that good. But it is. We travel frequently and this was once of the cleanest motels we have visited. Staff was friendly and accommodating . Rooms are set back from the road and are quiet. I noticed the towels were high quality and softer than at other hotels and motels. As mentioned it's family run. The larger and "more modern" chains could learn a thing or two from this operation. Would visit again.

Nice place- would stay again. Room was very clean. Motel was packed probably due to close location to the Badlands National Park, but despite the crowds it was quiet at night. Staff was very friendly. Breakfast was ok- I noticed many places in the West do biscuits and gravy. A few more healthy options would have been nice. Overall, a good place to stay.

Great stay, pizza place attached to hotel. The hotel is updated and has multiple sections of seating area in the lobby. One of the best things was Marcos-the pizza place. We didn't even have to leave the building. The beds could be updated, but we still slept pretty good. It was in a safe neighborhood. The hotel was clean and had a great breakfast!

This was our third stay at this motel. We always look forward to staying here when we're passing through! The rooms and public spaces are always very clean and well maintained. The pride this family has in their business really shows! We love the indoor and outdoor pools as well as the hot tub.

Pros: - Staff is professional and friendly - Rooms are spacious - Location is great for exploring the Badlands Cons: - Parking is tight - While room is spacious, bathroom is tiny - Breakfast - main consisted of: cold hard boiled eggs cold biscuits hot sausage/gravy Seemed like an odd combination to me, I think given the choice most people would prefer hot scrambled eggs over cold hard boiled eggs, given the reaction of other guests the day I was there I was not alone in this thinking - Pool There are at least 2 permanently affixed signs stating the pool/fitness area is closed for cleaning daily from 10am to 12pm. My husband tried to use the hot tub at 8am, it was already closed. There was quite a crew of cleaners so I'm sure everything is thoroughly cleaned when finished, which is great. As a guest, I can only go by the posted signs, I wish the hotel would follow the schedule posted. All in all, ok for one night.

Beautiful, clean, well maintained family owned and it shows! Real wood furniture in rooms, unique decor, great full breakfast. Friendly owners that truly care about their property. At the end of The Badlands, great location. Highly recommend.

This was the cleanest Hotel we visited on out 2 week vacation! It was really hot and we loved the outdoor pool! The location was great - an easy walk to Wall Drug and the entrance to the Badlands was at the end of the street! Everyone there was great!

We stayed here the night before exploring the Badlands. The hotel is so beautifully maintained--with nice touches in the room. You can tell that the owners really care. Amenities are basic, but the hotel is clean and the free breakfast is good. The hotel is also very close to the attractions in Wall--like the famous drug store, but also a cute coffee stand and other restaurants. You can easily and safely walk to all those locations. Also a quick drive to the Badlands park entrance with lots of great short hikes and close to the lodge, too. Highly recommend staying here.

My wife met a really nice family out in the parking lot while smoking a cigarette who was also from Missouri, and My daughter and I went to the pool and met several families from Minnesota, Wisconsin, and Omaha Nebraska!!! Lol, yes, it was a full house when we stayed on the first weekend of June, but it was a LOT of fun!!! It was like a giant pool party!!! Ok, now the room.....it was SUPER clean, the beds were comfy, there was good water pressure from the shower. The staff was really nice at the front desk. I would most definitely recommend this hotel to others.

Very clean motel. Large room, very comfortable bed. Breakfast could use more healthy choices like plain yogurt. Very nice staff. Big TV with a lot of PBS channels, which was surprising and enjoyable. Seems a family run motel with a lot of pride in its operation.

This was a very short stay for us but we were very impressed by the indoor and outdoor options for swimming. Breakfast was a very nice variety. The room was very clean and the staff was extremely friendly. Parking as close to the room and we will definitely stay here if we are in the area again.

if there full don't expect Internet in half the lot/rooms. Good luck parking if you arrive after Nine pm with a full-size pickup.. Very little seating in the Breakfast area. Family owned very friendly, Nick tired had to remedy out Internet problems didn't come on tell half the lot cleared out in the morning. The rooms are a 3 star with 4 Star+ prices

Family owned and run hotel. Great service from check in to check out. We were on second floor and the reception sent someone to carry our bags up for us. Pools were immaculate and just the right temperature. Stayed 3 nights and saw staff frequently attending to rooms and grounds. Never had so much attention to detail at a chain hotel. Highly recommend.

Clean and comfortable rooms, if a bit dated. This is a motel-style property, with easy access from car to first-floor rooms (otherwise, you'll have to navigate steps to second floor). Friendly staff. Decent breakfast. Seemed a bit pricey, but probably worth it versus alternatives.

room smelled smoky but cam with a fridge and microwave which was nice. location for the Badlands was good and no really highend options in Wall. Close to everything the town had to offer. breakfast was better than average for a hotel in this price range.

This hotel was fantastic. The room was large, very clean and the staff was excellent. They have a very nice little dog area in the back that was just perfect and everyone picked up after their dogs. Very clean area for them. Our dog loved it. They have a hot breakfast that looked good but I just got coffee. I love that I could just back in the car and unload right into my room. I would definitely recommend this place. Also just blocks from Wall drug and some restaurants.

There was a lovely note on the table when we got in the room explaining how it was a family-run business, which was particularly touching for some reason. The room was clean. Breakfast was good and clean. There were a few hotels in a cluster, and I'm so glad we chose this one.

This hotel is very close to the Badlands National Park which made us choose it. The staff was very friendly. The first room they gave us smelled strongly of sewage and they moved us with no problem. However, they (to our knowledge) didn't seem to go investigate the smell which was a bit concerning. The second room was clean but very basic. The free breakfast in the morning was okay, the biscuits were cold, and it was a bit cramped. This hotel serves the purpose of a clean place to rest your head for the night but not much more than that.

This motor is the cleanest, friendliest and probably the safest I have been to. The rooms are not fancy of course but perfectly appointed and well maintained . They have a nice pet area and the best morning coffee. The staff is welcoming and friendly. I travel alone as a woman and I felt completely safe!

This is a family owned business. Very well taken care of and very clean. The usually great beds, nice rooms. It is older style and all updated. Stairs to second floor rooms. The usually BW breakfast. Which is fine with us. A few blocks for downtown. Walkable if you like walking.

This is a family-owned business since 1970 and I'm pretty sure it hasn't been updated in all that time. The room was dark and cramped with way too much stuff, and smelled overpoweringly like cigarette smoke, like walking into the home of lifelong smoker. They say all the rooms have been non-smoking for years, so my guess is nothing IN the room has been changed since it was a smoking room - carpets, curtains, furniture. I'm sure they would have given me a different room if I'd asked but late after a long drive it seemed like too big a deal. Though ironically, all the lengths I went to to try and keep my own belongings from picking up the smell were probably a bigger deal. I noticed others with their doors cracked too. I also couldn't get the ac/heater to work well, it was either stiflingly hot or freezing cold with only a very thin blanket on the bed. Unfortunately this was my first unpleasant hotel experience in a long, long time.

Little dated but it's certainly not problematic. Clean, friendly staff, pet friendly, and good breakfast. Near Badlands National Park and of course Wall Drug. Stayed on a Thursday evening and refreshing after the haul from Iowa. Pool and stuff we didn't use.

The staff at the front desk are professional, knowledgeable and helpful. The rooms are very clean, the beds are comfortable. Good food close to the hotel and plenty to do in Wall. I will definitely stay at this Best Western again.

Our dog wouldn't use the park! We pay extra for having our pet travel with us but others do not clean up pets mess; the motel even provided bags but NO ONE CLEANS IT UP!, We thought the extra pet fee should at least provide an employee to shovel up the waste?

We recently stayed at the Best Western in Wall, SD on a Thursday night. We found ourselves in a very strange situation when we arrived at Super 8 across the street to find that it was still "closed for the season". We were on a Spring Break trip to the Black Hills/Badlands area of SD, and we had made the reservation at Super 8 for that particular night about 11 months prior (so planned ahead almost a year!). We had to call the 800 number for Super 8 to get that resolved so that we didn't suddenly get charged for there when we didn't even set foot in the place! Anyway, Best Western was right across the street and appeared to be open, so we gave it a shot. The friendly front desk worker was sympathetic about our situation, and it seemed that Best Western had plenty of rooms available. We easily got a room with 2 queen beds. We were put on the 2nd (top) floor, which was very quiet. Note that a 2nd floor room requires stairs, as there are no elevators, and everything is exterior entrances here. This property seems older, but the room and everything else was still very clean and fresh. We enjoyed the indoor pool and hot tub in a separate building in the parking lot (where breakfast is also located in the morning). Super 8 does not have these amenities, so it was nice to now have a pool and hot tub! I went back and looked at my reservation record for Super 8, and they had us down for $87 to stay the one night, and it was $102 at Best Western, which was slightly higher, but we felt it was worth it for having additional amenities now, as well as still being able to stay in Wall to see the Badlands the next morning! We really felt that Best Western came to the rescue for us in Wall, and we will return on future visits to the area! We got going pretty early the next morning to get started in the Badlands, and it was a quick drive right down the road. This was a nice overnight at the near-end of our weeklong Spring Break trip, and it is a perfect location for the Badlands and Wall Drug! Wall is a very friendly little town!

This was a fun hotel in a neat little town. Lots of places to eat downtown and the Wall drug store. This hotel has some age but was clean. The breakfast area was well kept. We had a first floor room and were able to back the car up right in front of the door.

My husband and I, along with my father and step-mother were on a road trip, headed out to Yellowstone National Park. We pulled in late after a long day of driving. We were met with fast and friendly check-in. While the lobby and rooms may have been in need of some update, it was all cosmetic. The room was a nice accommodation for a nights sleep. The area, while also looked outdated, appeared safe. We did not utilize the pool, however, the hotel was set up in a horseshoe shape the surrounded the pool building so all rooms had quick access to the amenity. If you plan to sleep in, this may not be the spot as it certainly appeared everyone was travel to and from and were up quite early to start their day. Free breakfast was served in the pool house. Due to the number of people partaking, we chose to grab some quick fruit and hit the road toward the Badlands. I've stayed in numerous Best Westerns and don't recall ever having a bad experience. The Plains Motel certainly keep that streak alive. I wouldn't hesitate to recommend.

Comfortable and clean. Excellent, friendly check-in service and super breakfast spread. Doors open to the parking lot rather than having interior building access, which worries some people, but the place felt safe and secure.

We stayed 6 nights and couldnt be happier. The rooms were clean and well taken care of. Our pet was welcome and we had no problems. Their beds were not worn out and actually we slept better than our bed at home. Can't wait to go back!!

The hotel is a typical older style Best Western, with the doors to the outside, but with decent sized rooms, and comfortable beds and bedding, which enabled a good nights sleep. We had some luggage and appreciated the first floor. The AC is quiet. The location is convenient close to the freeway and a great place from which to visit Badlands.

Traveling on a road trip across US , this property by far exceeded all others and we will return every summer to this particular Best Western. It's quality of staff, cleanliness, top notch rooms and all the little extra touches, very impressed, like no other experience while on the road!

We stayed two nights while visiting the Badlands. The location is perfect for walking to everything in Wall and a quick drive to the entrance to Badlands National Park. It's an older style motel, with room entrances from outside, but everything was clean and neat. Our room was spotless and had lots of towels, and our housekeeper (I wish I could remember her name) even left us some towel art in the shape of a heart. The included breakfast was fine. A lot of packaged foods, which isn't something we usually eat, but they did have fresh fruit, cereal, and hard boiled eggs so it was enough to get the day started. It was better than many hotels are doing these days. We had one small issue - after returning home I discovered my credit card was charged for our two-night stay even though I had pre-paid with Black Hills Reservations. I called the property and spoke with Debbie, and the charge was immediately reversed. That's what excellent customer service is all about. I highly recommend this property.

We stayed here for two nights to visit Badlands National Park. The motel location is very convenient, nice little town ... everything close-by. Staff is very friendly, very service oriented and very responsive to a small concern we had with our room.

The price doesn't match because one of the suite rooms is not equipped w/a window. Best Western should have indicated this clearly on all of its advertising websites related. The suite room w/o a window is not worthy $231.00/Night. Undeniably, I am unhappy with it, but I am happy to share my experience ------ to stay in a suite w/o window in Wall, SD with all of my friends and relatives. In fact, I used to stay in Best Western, Socorro, NM and Jakarta, Indonesia. Although the rooms were small, I felt at home. Before Sep. 5, 2021, your hotel had always been top of my selection. After that, I, unfortunately have to say Bye Bye.

Very good service and the room is very clean. Best of all the location, if you are planning to visit the Badlands this is the place to stay. I will recommend this to my friends and relatives.I will rate this motel a five star.

This was a nice stay in Wall and close to the Badlands National Park. The outdoor pool area seemed very nice and the breakfast area was very clean. The rooms have a rustic decor and the only downside was the lighting was a bit dim, especially in the bathroom area.

Very nice stay. The hotel is exceptionally clean and neat, and the room was very comfortable. The location is good, very close to town and to the National Park. The free breakfast was good, and the breakfast room was very neat and clean.

We were traveling through on a long trip & I chose this motel because it is a Best Western Property. This place is SO well run right down to having extra towels, blankets, pillows & extra coffee pods in the room. I was very impressed by the attention to detail. If we were back in this area, I would certainly stay here again.

Our stay was Ok. Staff was super nice and helpful. Room smelled musty and was humid despite running AC all of the time. You can tell it was an older room, but was updated and clean looking. Could hear dripping water in the walls when we ran the sink faucet. We had one of the family rooms and it was set up great for privacy for parents and children. Price was good. Breakfast options very limited (some places still not serving ANY food during COVID). Grabbed food a couple of times but didn't have a full breakfast.

Very clean, a small bathroom and a decent bed, not too soft or hard The best place to stay in Wall. Pool and Hot tub was great but closes at 10. Office also closes by 11. Covid breakfast was just package rolls.

This was a typical Best Western, clean room, very dark, dark bedspread and clean sheets on an OK bed. Small bathroom, no elevators, so you need to carry luggage upstairs. The but is that it was Very expensive!

The staff were exceptional at making sure our room was ready for an early check in 1:30 pm so I could participate in a last minute conference call. I chose the hotel because they have high speed internet. The town of Wall looks bigger than Interior, if you want to stay close to the Badlands. Separate building for indoor pool and spa also has the breakfast area. Our room had been renovated and the furniture was new. All very clean.

It was typical Best Western older property with nice staff, clean room, and adequate breakfast. But in a 3 day/2 night stay wifi only worked 25% of the time. It was a known problem because front desk offered a guide to sign on if problems but it was nonexistent most of our stay. This isn't sufficient in a no-cell-signal town like Wall. Cannot recommend this property.

Very nice hotel. Stayed for two nights. Shower pressure is really good. Beds are fairly comfy. Breakfast was good. Within walking distance of restaurants. Outdoor pool was also nice. The check-in staff was friendly and helpful. I would definitely recommend.

Best place to stay in wall. They have a good breakfast with a good size breakfast dining space. The pool outside is spacious. The shower had good pressure. The Staff was helpful. I had an issue that I dropped something into the ice machine. The maintenance man was amazing and helpful.

Realizing options are limited in Wall, we booked the Best Western figuring it is a reliable chain. Yet everything just seems very outdated. The dark furniture, heavy drapes and bedskirts, and worn out blankets on the bed just make the room seem old and dirty. Very old, uncomfortable and stained couch also in the room. We stayed in a 2 bedroom family unit but the second room had no air circulation - no vent, no window - so it got very hot, stuffy, and uncomfortable. For a family unit, the bathroom and sink area were tiny. There were covid precautions in place at breakfast (just not many people abiding by them, but at least the effort was there by the motel). Overall, you can find a cheaper option in Wall, probably even one that is a little more updated. Don't be fooled by the Best Western name.

To be honest, I wasn't expecting much more than the very basics at this hotel, and I have to say I was pleasantly surprised! The room was spacious and clean, with ample bathroom counter space, fridge and microwave in the room all a plus. The pool area is what really made our stay, though, with a nice outdoor pool perfect for cooling off in the brutal July afternoon sun. It's also conveniently located, a strait shot to Badlands! Breakfast was nice and had many choices. I would stay here again!

We stayed here for a night after visiting the badlands. The location is a convent it distance to the park and we were able to get a quick nap in between a morning hike and an evening sunset. Breakfast area was clean and well stocked with pancakes and the usual items. Only negative was there were not any hooks or closets where we could hang items in the room. Not a disaster but annoying. Overall a good stay.

The hotel has modern ameneties but has retained it's rustic charm. Wall SD is a small town on the edge of the Badlands, so major hotels are not there. The Best Western was pleasant and has been well maintained for an older property. It has been updated but maintains it's rustic, rural charm.

Not the best place overall but probably the best for Wall, SD. We had 2 rooms with beds in each and the smaller section in each room only had a small window AC in it. That couldn't do the job on a 90 deg July day. Wall needs a better chain to come in there.

Excellent for families. We rarely stay in a hotel with exterior doors, but this is a definite exception. Nothing but families with kids. 2 pools ready for any season. Wall is a safe and wholesome stop. Property is well maintained. A little dated but would absolutely stay here again.

The rooms were clean and looked like a lodge. The pool was clean and refreshing for the hot summer days! (They have an indoor and outdoor pool and a hot tub). The staff was friendly and kind. The beds were comfortable and rooms are accessible! The breakfast however was not the best. Frozen breakfast pizzas and burritos were sitting out in a container that has no ice, and not big variety. They do have a grab and go bag.

The staff are very friendly and helpful. They had a nice pool area. Housekeeping made the room amazing. The breakfast wasn't the best but they do also offer grab and go breakfasts. The wifi was fast and they offer 2 pools and a hot tub. We will stay here again.

I had the fastest check-in experience that I have ever had at a hotel here. I think I had a key in hand within a minute. The hotel rooms were as pictured. The kids enjoyed the pool and hot tub. A variety of items for breakfast, nothing fancy but did the trick. The staff person keeping the breakfast area stocked was very friendly. My only complaint about this hotel would be the picnic table near our door. All the smokers congregated there. The sound of the A/C unit drowned out the noise, but we had to deal with the smoke every time we entered/exited our room.

Nice facility located an about 20 minutes outside of Badlands National Park. Our room was clean. The pool is near the parking lot but still a good place to chill. You can walk to Wall Drugs. Two options for breakfast - grab and go or buffet. Nice selection. Front desk person was very nice.

Always enjoyed our stays at Best Western. This particular Best Western is extremely high in price and the quality of breakfast was horrible compared to others. I understand because of COVID this past year in a half may have some impact on their breakfast, but why did others have a large assortment to choose from. Other than that, our stay was satisfactory.

Room was a nice size and had been updated. Clean. Parking was a bit tight, but it was a holiday weekend. Breakfast better than expected, plenty to choose from. Breakfast room guy was very pleasant and helpful. Front desk personnel were very pleasant.

I would recommend the Best Western Great Plains if you are visiting the Badlands or staying in Wall. This location is great as it's right near the entrance/exit at the Badlands and provides a great place to stay. The check in process is really easy and then there is an express check out. The front desk staff was very helpful and guided me to a great restaurant 2 blocks away that had great local food. I was impressed with the room size, internet speed, etc. There is a bigger fridge, microwave, and then the other amenities you would expect from a Best Western. Please note that if you have trouble with stairs and luggage you may want to request a room on the first floor as there is no elevator.

I messed up on the reservation, they would not cancel my reservation. The manager was standing up front and said nothing. I wish i would have paid the $200 and left. Instead the gal found a luxury room connected to the front office. The gal told me to close the registers if we were cold. I did before we went to sleep and woke up to my kid crying because it was freezing cold. The 56 degree outside felt warmer. It wrecked our vacation. The pool was freezing cold.

We had a nice stay. There are 5 of us, so they found a room with a pull out. It worked great for us. The beds were comfortable, the room was clean. Hot tub and pool open until 10pm. Breakfast was good and the gentleman monitoring the breakfast bar was very personable.

The Plains Motel was selected because of its proximity to the Badlands Park, about fifteen minutes from BW. The room was comfortable and clean. The breakfast was adequate, a grab and go menu. The attendant, David, was friendly and helpful. He even held the door open upon our exit, a gesture we have not experienced at any other BW's

Dedicated Pet Courtyard area with waste bag/waste disposal stand. Rooms were clean and comfortable. Staff were friendly and welcoming. Internet was stable. Close to Wall Drug, easy access to Badlands National Park. I would definitely stay there, again.

One night stay over after visiting Badlands Nat'l Park. Super convenient to park entrance. Outside doesn't look like much, but the rooms were clean and comfortable. Hotel was pretty empty, so the stay was a quiet one. Staff was super friendly. Pool and hot tub were open, tho we didn't use either. Breakfast was included and was adequate, with a couple "heatable" items. Overall a nice stay. This will be your best option when staying in Wall.

This was a good choice for the night. The motel was clean. It was busy but we really did not mingle with anyone. You check in at the office and then find your room. Breakfast bags were provided in the club house (which is not really being used given COVID). Location is perfect for 1 night for what we needed. Choices are quite limited in Wall.

Been a few years since we stayed in a Best Western Property, but this trip was west into small towns with few options. We were pleasantly surprised here; the room was pleasant, clean, covid compliant, the staff were great, parking convenient, all the basics were right and the grab and go breakfast was better than nothing.

We took a quick weekend at Mt. Rushmore and Badlands National Park. We used TripAdvisor reviews to find somewhere to stay close to Badlands NP. Most of the places around Wall, SD did not have very good reviews except the Plains Best Western so we took a chance on it. We really did not want to have to stay in Rapid City as it is an hour west of Badlands and we were traveling East. The staff was very pleasant and the hotel was very clean (very important these days). It looked like they normally have a nice breakfast but because of COVID-19 they could only offer a bagged breakfast which was nice. They had an indoor and outdoor pool. The hotel is very close to the interstate. We spent two nights while visiting Badlands NP. If you are going to be going the the National Park, this is by far the best choice to stay. The only negative was you can hear the walking of the people staying in the room above you. We had some kids above us but we got use to it. Also be aware that the food options, especially dinner, are limited in Wall which only has a couple hundred people. The few options, like Wall Drug, closed around 6:00 pm.

This hotel is one of a kind. I was greeted with a big smile from Juanita at the front desk. I had been on the road for over 500 miles and she was so kind and generous. The hotel is so clean and so friendly to animal owners. I even left my winter jacket in the hotel dresser and they gladly didn't even question that they would ship the jacket back to Indiana for me. Ellen at the check in counter is terrific too! I am definitely staying at this property next time I visit The Badlands!

Perhaps the best motel in Wall - that isn't saying a lot but it was a decent enough place. Two floors with exterior doors and no elevator that we saw. You can walk into town from here to the limited selection of restaurants and Wall Drug. The rooms are pretty basic though they do have a microwave and a good size "dorm" refrigerator with a separate freezer compartment which is handy. I'm no giant but the bathroom has the lowest sink and toilet I have seen since grade school - from what era is this equipment? Given Covid the breakfast is now a grab and go bag of items (pre-packaged pastry, a piece of fruit, etc.) which was OK but I am guessing not as good as what they normally would have. They do have an outdoor pool that we did not use but we did eat take-out food for dinner poolside. Better than eating in our room. Overall an OK location if you want to be near Badlands National Park.

While I cannot attest to what the rooms or stay look like I can comment on the customer service. Yesterday I fell 100 feet down a cliff at Badlands and needed to be airlifted out by the National Guard. Obviously I could not stay there since I didn't even get to the hospital until 10:30PM with a concussion and broken foot. The hotel advised me to contact Orbitz regarding me reservation. I contacted Orbitz and they contacted the hotel. The manager on duty Debbie, stuck with the non-refundable reservation spiel and refused to let orbitz speak with the general manager. While I understand non-refundable, I'm lucky to be alive. I hope you guys all think twice about the customer service here. I will be calling corporate tomorrow.

We walked in on a whim to stay here and what luck (!) they had a room. The lady at the front desk was very friendly and cordial. The room was very clean and updated. Comfy beds! Fridge was already cold. Couldn't have been any better! Pool and hot tub were great, too!

We had a great stay here. There are not a lot of choices in Wall but glad I took trip advisors recommendation and choose the Best Western. It was by far the best option in the area. The indoor, outdoor pool was great to have the option as it got cold in the evening. Hot tub was amazing! Staff was very accommodation and very on top of cleanliness. Appreciated not being bartered over mask wearing. Breakfast was brown bag but worked well and was easy. Wouldn't stay anywhere else in wall.

My husband and I recently stayed here on the drive home from Yellowstone for 2 nights. We loved the ease of checkin. The staff was efficient and friendly. The room was clean and large for the a very reasonable price. Beds are comfy and you can tell the staff is doing an excellent job of keeping the rooms Covid sanitized. We are happy they do not come in at all during our stay. The proximity to Badlands National Park is about a 10 min drive. We could drive over to Badlands just to watch sunset after dinner. Would definitely recommend staying here.

We stopped here to see the Badlands. Our room was very functional. Missed having a table to sit at but there was a nice comfortable chair. For breakfast, they were providing bagged breakfasts. This was a nice change as we had served buffet the prior two mornings. The breakfast came with water, a muffin, a granola bar and an apple. What we didn't eat was easily packed away. The best thing about this hotel is the location. Very close to the Badlands and to Wall Drug.

Stayed one night while visiting The Badlands. Reserved one of the king rooms. Very large, quiet, and clean. Free breakfast included. Located on the main drag, just off the interstate. Wall Drug was just a few blocks away. Would definitely stay here again.

Older motel style, but fairly nice. It provided all we needed which was a fairly quiet place to sleep, clean sheets and a hot shower. The shower was hot, cold, hot, cold, and kept you jumping. The motorcycles start revving about 7:30am so you better be ready to get up! It seemed pretty quiet between 10:30pm and 7:00am. The location is 8 miles to Badlands National Park.

We stayed here because we were visiting Badlands National Park. First of all, there are not alot of hotel options in the area, so don't expect to find luxury anywhere. This hotel was a decent option. Nothing fancy, but the room was comfortable. It was a little noisy; you could hear people outside as well as the tv next door. It is also on the edge of town, so very close to the interstate and the road going to the national park.

This hotel is right down the street from Wall Drug and 8 miles from the Badlands Park entrance.Its a great location.Staff is friendly.Rooms are comfortable and clean . Microwave, refrigerator, television, coffee maker pretty much everything you find at hotels.Bathroom was clean with plenty of towels.We recommend.

The staff does NOT wear masks and they do not require guests to. Other guests reported this weeks ago, but nothing has changed. No masks in town either. Freezing cold rooms, no comforter or warm blanket with below freezing temps, no Best Western quality or standards, old, uncomfortable beds and linens, dated property, rude, disinterested desk clerk. No heat in bathroom, just a noisy Wall heater that blows cool air near bed. Called front desk to complain about no heat or blanket in middle of night and to report that wifi and cable were also out, but received hostile, unprofessional response because clerk was angry she was woken up by my call. Emailed Best Western corporate at 1am for assistance because we're in the middle of no where and paid $130 on a Tuesday night for garbage. We drove thousands of miles to visit Badlands and Mount Rushmore. We are desperate for a good night sleep. Up all night shivering with aching backs from old bed. This hotel is the anti-Best Western.

Very clean comfortable room, nice hot shower, and quiet after lights out. 8 miles from the Badlands park entrance. The breakfast was a grab and go bag, nothing to write home about, but hot coffee was good. I nice spot for sleep after a long day at the park and a good value

Hotel is very old for $130.00 per night. I was travelling an needed a place to stay. AS a Best Western Platinum member I expected better. The Lobby was close when I departed and I was unable to get a receipt.

Prepaid for two rooms, two nights but left after the first night. The rooms are old and outdated. Both rooms had a terrible odor. Smelled like they had been smoked in in years past. The ac could not keep up with the humidity in the room. My friends room had flies and the smell was worse in her room than mine, bathrooms and showers need to be updated as they appear dirty but not because of housekeepers. Sheets and towels were so old i was afraid theyd tear. Very very thin! We left after the first night and now im fighting to bet our money back. They apparently have a prepay discount but you cant get refunded if you leave. DO NOT STAY here! Go to rapid city and stay further from the national parks!

Convenient location off I90 and close to the grocery store in town. Wall Drug not too far away. Good WiFi. I support the use of bag breakfast due to COVID, but more could be in the bag. Granola bar and Honey Bun (plus apple and water) falls short of expectations. Would be nice to have a breakfast sandwich or something savory.

Overnight stop on our way to Black Hills. This hotel was beautiful, the price was very low compared to the high quality of the rooms. Everything was clean and tidy, the employees were very polite, the room was incredible.

This was a nice spot for a clean and quiet stay. The doors and walls are heavy duty so you can get a good night's sleep. Everyone in the office was kind and efficient. They offer a to go breakfast and there is coffee in the room. I would recommend this hotel.

I have stayed at this hotel in the past. Every time I stay here I have such a pleasant experience. The rooms are clean with nice decor. The bed is comfortable and most important the place is quiet. Great breakfast to go in the morning.

Not many choices for hotels in this area, but the Best Western is a good place to stay. They have both an indoor and outdoor pool and both received approval from my teens. It's an older hotel with doors on the exterior of the building rather than interior hallways, but we weren't bothered by noise. The workers were friendly. Also, this is the only hotel I've stayed at where they had little spray bottles of bug remover available for your car. A great touch since we managed to pick up a wide variety of insects on our car while making our way through South Dakota., My only complaint would be the travelers at breakfast. People, you don't need to open the sealed brown breakfast bags to see what is inside when it is written on the wall right next to you!!

We had to stay on the 2nd floor because there is no elevator. The motel is an older one they remodeled. The beds were ok. The air worked fine but it took a while to cool off the room. The internet is not very good. The bath area is small, the sink is very low (I am 5'1 and it was short for me). The commode was very small. We rested good but there was some noise outside. The channel on the TV kept going on and off. There was no hot breakfast just a bag they give you. We stayed in a motel the night before and they had a nice hot breakfast and the room was cheaper and almost nice plus it had an elevator. I would not stay here again. Our room was over $170.00 for two people. The ice machine was downstairs.

No complaints at all, this was a nicely maintained and well-run inn, definitely a cut above the other lodgings in Wall SD. Even though it's an older property, management has clearly invested in its upkeep. I noticed the windows were new, everything was neatly painted, the caulking was clean and perfect, and the rooms were remarkably soundproof. We were on the 2nd floor and I didn't hear a single noise from any of our neighbors or from the cars in the parking lot. They also have quite a well-organized army of cleaners in the morning going through all the rooms guests had checked out of but I appreciated they they didn't knock on our door first thing in the morning. Huge plus too that they're dog friendly! The dog walking area in the back was a nice spot and also looks like it was recently redone.

The Best Western exceeded my expectations on all fronts for a motel. The rooms were very clean and nice. The distance to the Badlands from this Motel is very manageable. The staff was very friendly and helpful. Would stay here again!

The facilities were good, our room was clean, the rate seemed high for the area, the Manager - Juanita was not polite and slightly rude (to us). None of the staff we encountered during our stay wore face mask. Perhaps it is not required in South Dakota.

Not a bad night's stay. The beds weren't the most comfortable, and the room seemed a little crowded with furniture, but it was clean. The workers wore masks and offered contactless checkout, which consisted of you leaving the keys in the room and opening the blinds to signify that you were leaving; my husband and I appreciated this. The cleaning staff were very good about communicating on vacated rooms and were prompt at getting in. There was both an indoor and outdoor pool, along with a hot tub. Clean towels were provided, but I don't think social distancing was being enforced, as the pools were pretty full at all times. There are no elevators here, so if you have issues with stairs or have a ton of luggage, make sure to request a first floor room. The grab and go breakfast was appreciated, but truthfully it was nothing but sugar! Chocolate chip granola bar, packaged HoneyBun, and a bottle of water. I was glad I brought a protein shake! Short walk/drive to Wall Drug and about 7 minutes to the Badlands National Park. Would stay again

Check-in was easy, staff friendly, room clean and comfortable. Had a handicapped-accessible room with a shower seat, which was great for my BFF who has trouble getting around. Nice to have choice for indoor or outdoor pools. Near the interstate, but far enough away that traffic noise is minimal. Would stay here again.

We stayed here two nights while visiitng the Badlands National Park. The staff were helpful and informative about the area. Rooms were clean and quite. The only drawback in staying anywhere in Wall, SD is the lack of dining. We had packed our food just in case and ate in our room.

Wall is a small town with a handful of places to stay.....make reservations early in the day as I imagine it sells out frequently because of location. We had a street level room vs. Stairs to the 2nd level. Rooms were clean and quiet. There is a pool.

3rd stop on our trip west during covid 19 when we didn't fly. Easy access from interstate. Staff wore mask and gloves. Nice hotel room. Short walk to wall drug which was unfortunately closed during covid. Room very nice. Grab and go bad provided for breakfast. Would stay here again.

The virus decimated industry has led to a 10% discount, but for this location a little pricey. The rooms are definitely clean and newly refinished. Convenient to the highway and friendly staff. Didn't use the pool, but that facility seems quite nice.

Clean with a good breakfast and a lovely pool with hot tub. It had a quaint patio off of the pool which was a nice place to gather while others enjoyed swimming. We were thankful for a nice place to stay after traveling all day.

This is the best option in Wall, SD. Our room was clean and comfortable. The air conditioning was old and a bit loud. The pool was great, but the hot tub needed a good cleaning. The breakfast was slightly above average, by hotel chain standards. Good value. Very close to the Badlands. I would stay again.

As we'd planned to go into the Badlands, this was a very convenient, very clean and friendly hotel. It is an older but updated hotel that includes a frig/freezer and microwave. The decor in our room was basically brown and I'd encourage them to brighten that up. We were comfortable and slept well. Breakfast was ok but would have liked more than one fresh fruit choice.

We found the room to be clean but old and very tired. A handwritten note on the bed and a decorative towel, welcomed us to our room. Apparently, the owners have owned this location for a period of time. However, they are not up to date on decor. Paint, new bedspreads and curtains would help. Breakfast was nice and hot. Too much money is required for this room. More reasonable and improved rooms are down the highway.

Enjoyed this little hotel in Wall. The hotel has exterior corridors so be aware of that. The check-in ladies were super nice and gave our dog a little welcome treat! The rooms are a little dated but pretty clean. The armoire's doors didnt securely close so whenever you walked past it the doors rattled. Other than that, everything was great! Breakfast was filling and always clean and replenished.

The Best Western Plains Motel is a family owned location with pride of ownership evident from check in to check out. It is an older location, but is in like new condition. Our room was spacious and comfortable. Every staff member I encountered was friendly, professional and helpful. The breakfast area was bright and clean with an exceptional offering.

I would not recommend this hotel. It was old, rundown, dirty and the beds were like a slab of rock. We were supposed to stay for two nights and left after one. Would recommend travelling to Rapid City and staying at one of the many properties there. We found a MUCH better property (Staybridge) for LESS money!

Nice friendly staff and good breakfast. Only down side was lumpy pillows and no elevator to second floor, it was not a problem for us, but something to consider. This hotel has great access to the Badlands and Custer State Park.

Check in /out was easy and accurate. The rooms were clean. The room was very quiet. The bed was comfy and pillows soft. The staff was helpful and friendly and the suggestion I was given for dinner was helpful. The breakfast was quite good.

We stay every year and every year it is better! We took our dog which costs $20.00 a day but this was the best year we have had. Thank you!! Jose` was great getting towels for us each day, that is all we ask for and the service was ALWAYS WITH A SMILE!!

Stayed at Best Western Wall SD 3 nights while visiting Minuteman Missile NM and Badlands NP. Wall is not big and so motel is not super fancy, but it was comfortable, priced right, and super clean (met owner on premises checking on rooms) and the folks were very friendly and competent. Access rooms from parking lot and no elevator, so if need one, probably should ask for ground floor room. Forgot bathing suit (thinking now should always pack) so didn't get to use pool or hot tub (would have been nice after hiking all day) but all that & exercise room looked well taken care of. Ate 1 breakfast there and was good (typical hotel breakfast). In Wall everything is in walking distance, so close to downtown and good, home cooking style restaurants (esp. Red Rock, down the street). Had such a good trip (from Georgia) and Wall and Wall BW a big part of the experience.

The fan on heater did not function properly. Refrigerator was set on medium but still froze all the food overnight. The fitness room does not have the equipment as pictured. When asked how my stay was I explained the issues and at least received an "I'm sorry"...probably the best place in town but that's not saying much.

This hotel is ok. It is better then most I stay at. It is a bit of a walk to Wall Drug or the 2 restuarnts from the hotel. The nearby restaurants are expensive. The breakfast is about the same as all hotels. Heat and serve eggs that come in a plastic bag along with fake meat heat and serve sausages. They have a pancake machine and wafle irons + cold cereal. The rooms are really clean and comfortable. Hotel is bit older but well maintained. They leave a letter saying the place has been family owned and operated for 4 generations. I seriously doubt any of the family actualy work there or have in a lot of years. The hotel is a bit pricy but not many options in Wall, SD

Felt like hotel hasn't changed since the 1950's. Room was small, smelly and not well maintained. HVAC was very loud. Some staff members were grumpy. Small bathroom with very weak water pressure in shower. Breakfast was OK. Would not stay here again and would probably stay in Rapid City if we were to return

Motel was clean and staff was very pleasant and accommodating. Room was normal size , nice decor and a tv. Bathroom was clean with nice fresh towels. Breakfast was the normal eggs, sausage, French toast sticks, cereal, oatmeal, toast , bagel and some donuts/muffin and juice. Would stay again

This is a beautiful pristine family-run Hotel. It's been operated by four generations of this family since 1970. The rooms are beautifully updated and pristinely maintained. The family is present on the property on a daily basis which explains why this is so well-managed. The pool and jacuzzi are fantastic and the breakfast was very very good. And to make everything better they had Tim Cox prints on the wall in the room!

We arrived early, had no trouble checking in. Our room was clean and the beds were very comfortable. It is close to the street so you hear the traffic, and people talking outside. It is in a great location and close to intestate.

Stopped in on one of my many trips through SD. As usual I looked in TA for prices and reviews. Reviews were fine and price was 83$. I was in late (11) and out at 6. Called for my bill and when I got it I was charged 145$. Emailed back and never got a response or credit. Fool me once.... never again. Too Smelled too.

After a long ride from Aberdeen to Wall SD we arrived to find friendly accommodating staff and a super clean and comfortable room. This motel is a short walk to the area attractions and restaurants too! We were surprised that a complimentary towel was placed on our motorcycle seat in the morning to wipe up the morning dew.

This is an older hotel but it is easy to find, close to the interstate and close to several restuarants. The only problem I had was early morning coffee. I do not like the in room coffee so I usually go to either the lobby or breakfast area for coffee. But both were closed so I walked to the Exxon station and found some very wonderful coffee. The rooms are clean, air conditioning works great, had plenty of towels and even though it was located on the main drag in Wall, the room was very quiet.

This is a good choice for the area. My room was clean, and the bed was comfortable. Really good location with easy access to town and the entrance to Badlands. The breakfast was just OK, and the eating area is small. I left my plate and juice to get up for a bowl of cereal. I came back and a woman had trashed my stuff and took my table. Not the hotel's fault, but still....

This place was a real surprise to us. It was so clean and well managed. They have fresh popped popcorn in the lobby, along with hot coffee. The included breakfast was good, with a lot of choices. The rooms were well maintained. Pleasant experience.

Quick summary: clean, comfortable room. Friendly, professional service. Good location for visiting Badlands. We stayed for four nights in room 240, which is a family room with two separate bedrooms. This was a courtesy as our room type request was lost in the system. One room has a king bed; the other two queens. The bathroom area connects the two without a door, maybe good for a family, but not for groups that might want a little privacy. Beds are comfortable. Each bed has four poly fill pillows -- some find them comfortable enough, but this is why my husband travels with his own down pillows. The usual good stuff you expect at Best Western: coffee maker (no tea), fridge, microwave, iron and board. No in-room safe. Large three drawer chest and armoire in the room with the king bed. Table and chairs. Flat screen TV has lots of good cable channels. Good number of plugs for charging you device. Complimentary wifi mostly works well, but had some dropped connections (might be a Wall issue, not a hotel issue,) Sink area has a large vanity to spread out with your things. Separate tiled tub/shower and toilet area. Shampoo supplied, but no conditioner, bath gel, or lotion. Excellent housekeeping. Breakfast was pretty good with scrambled eggs and sausage, yogurt, pastries and breads, juices, cereals, make-yourself pancakes. No fresh fruit to speak of. Indoor and outdoor swimming pools. Easy access to visiting Badlands national park, and the interstate. This was a nice stay, but due diligence: * not a fault of the hotel, but Wall's water has an off taste. Not awful (as in some visits in Ohio) but I recommend that you plan on buying bottled water to put in your fridge for something better to drink than the tap water. Don't even think of ordering iced tea at a local restaurant. * this particular room sits over the hotel 's hot water heater, which made it difficult to get a cold drink of water, even after running a long time. Other rooms should be better. *. There aren't enough tables in the breakfast area when the hotel is fairly full. I saw some bringing it back to their rooms. There are additional tables in the pool area and outside door, but who wants to smell chlorine or sit in a parking lot at breakfast? So -- it was a good stay, but not quite five dots.

The rooms were extremely clean and well kept, the pool was sparkling clean and refreshing, the beds were comfortable, the showers (and very big bathtubs!) were hot and powerful, and the breakfast was fantastic. We loved the availability of family rooms. This hotel is a gem in Wall.

Cost was a little higher then others around. But, was worth it. I am always petty about bathroom cleanliness when I stay in hotels. This one passed with flying colors. Room was good. Heard no road noise. Beds were great. Sleep all night which is normally not possible for me. Breakfast was good also.

Such a warm welcome! Everywhere you went all the staff went out of their way to greet you! Great breakfast and good advice where to eat and location of the local Roman Catholic Church. Would definitely stay here again.

Great location. A bit overpriced for the age of the motel but expected due to lack of options in proximity to the Badlands. Room was extremely clean and quiet. Breakfast looked nice minus the eggs. We opted to eat elsewhere for a bigger breakfast. Cleaning staff was awesome - We had forgotten our personal pillows in our room after check out and within five minutes received a phone call letting us know they were at the front desk. Who does that? Very much appreciated. Would stay here again.

On the verge of needing a facelift on rooms but met necessary requirements. Breakfast selections were good and staff was polite. Beds were an issue. Ours were saggy and we kept rolling to one side. Rooms need a facelift, looking a little used.

Location is great! Hotel had a musty, moldy smell. Found empty vodka bottle under the bed. Staff was somewhat friendly about it. Rooms are old and outdated. Too pricey for what you get. Breakfast was ok - typical hotel breakfast.

Easily accessible off of I90 (right outside of the Badlands Loop), this motel provided a quiet and comfortable night. The room was clean and "white noise" was provided by the fan. Breakfast was good with a wide variety of items.

Considering that Wall is really in the middle of nothing this hotel is really good. Very good facilities indoor and outdoor swimmingpool, fitness center. Very good breakfast perhaps with no so many tables in the rush hours.

Staff did good job -- Room Was Very Clean And Pleasantly Decorated-- Breakfast Was Very Good _ Checking In And Out Was Easy. Overall Facility Was IN Great Shape----Close To Wall Drug And All Other Needed Facilities

Friendly staff, extremely busy hotel, but well thought out. The pool and breakfast area are a separate building - making less congestion in the lobby area - great pool and hot tub. Definitely stay again

The staff was very friendly and helpful. Great location! It was enjoyable to be able to eat breakfast outside and weather cooperated.. Breakfast selection was good, rooms were clean and enough room.Speed checkout was a plus.

We enjoyed our stay here. The room is very big with a nice bed. The bathroom is small but is OK. The room was clean, which is a plus! The breakfast was good; several things to choose from. We would stay here again.

The noise level is disturbing. We heard the 5 people in the room next door, taking showers, flushing toilets, running hair dryers, watching television and talking. We heard every conversation. That family really did enjoy the Badlands and the Door hike. We tried to go to bed at 10:30, but they talked until after midnight. It sounded as if they were in our room. It was impossible to sleep. Also, the room is old and outdated. The shower valves were so old that they had a "hot" and "cold" spigot that you had to mix - rather than a single control. The bed had a single blanket (instead of a comforter) . It also seems very expensive. So many similar type hotels in the town are only $80.

My husband and I enjoyed our stay here. We came to visit Badlands National Park and had a very comfortable room. A/C worked great, beds were comfortable, the mini fridge is a larger size, like 4 cubic feet, which was great to have. Breakfast included more variety than other hotels and tasted good. The staff was friendly and very helpful. Our mini fridge and microwave broke down about 5 minutes after we started using it. A maintenance staff member was walking into the motel office at the same time I was reporting ours and he switched out our broken unit for a working one in 10-15 minutes. Great customer service. We would stay here again if we come back to Wall.

Sure, the staff is friendly but the place itself is dumpy. The rooms are tiny, the fixtures are ancient and the walls are paper thin. As I write this review, I can hear every word of the conversation in the room next door and no one is yelling.

Our room was a fine accomadtion. The a/c was very quite and worked very well. The beds were comfortable and the room was very clean. We are previous Hilton Honor members and have converted to Best Western Rewards members. The customer service keeps us. The breakfast is something we always look forward to as something to start our day on a positive note. It is more important than many esatblishments realize. Thank you Best Western for caring about our stay. This esatblishment is great. Allow me to say that is you ever travel to New York City, the Best Western at Herald Sqaure is the finest hotel we have ever stayed. In my 65 years on this planet, their customer service is the best I have ever experienced. They really care. This make the difference to my family.

This hotel was great! Breakfast was awesome. It was clean and the staff was very accommodating. We walked downtown and had dinner, the location is excellent. We plan on staying in this same hotel next year on our way through the area.

Nice and clean rooms, indoor and outdoor pool. Very good for visiting Badlands National Park or a to take a break from travelling along I-90. Hotel delivers what I expect from a well run Best Western Hotel.

Every few years I visit this area on a motorcycle ride. Every time I've stayed here it's been a great experience. The staff is friendly, they are motorcycle friendly (paved parking and a bike wash station, etc) I like this motel!!

The hotel is conveniently located near the freeway. It's about a 10 minute drive to the Pinnacle entrance and 35 minutes to the Visitor Center of the Badlands National Park. Breakfast included pancakes, eggs, sausage and other grain based products. Our room was large and mostly clean. I think the bathroom with the tub area has a water issue. I had to cover the floor with towels because I think water accumulation caused the grout to not be clean. Also, the tub had a slow drain. For some reason, our second night had our upstairs neighbor walking in a short path for almost the entire night. The floor was quite loud, but we dealt with it. Check in was not with the most friendly person, but so be it. The pool area (indoor and outdoor pool) had good water temps and plenty of towels. For all the places we stayed on our one-week driving tour, the amount of money we paid for this place compared to our other stays was on the highest amount paid. Lastly, it is probably an issue with this area, don't be surprised with the amount of flies. They were everywhere.

We stayed here on our family road trip to/through South Dakota. The hotel rooms were clean and spacious. The kids loved the indoor and outdoor pool options. We loved it that it was walking distance to Wall Drug. Nice, clean, and friendly place to stay for a big family.

Room was nice, I think this is the nicest option available in Wall. Walking distance to Wall Drug which was nice. They did not do a good job stocking the continental breakfast and everything was mostly gone an hour before it closed.This hotel was not cheap so I expected better on the breakfast. I have been in other hotels in Wall and this is the best place I have stayed there.

We stayed at the Best Western in Wall en route to Yellowstone last week and also as a base to explore Badlands National Park in the evening. I was able to make a reservation here four days out, which I was thankful for. It's about ten seconds off the exit from I-90 and very easy to get to. Depending which entrance you go in, it's about 15 minutes to the entrance to Badlands NP. The woman checking us in was very friendly and we got situated in a room upstairs right away. Unfortunately, the toilet wouldn't flush. Wanting to get to the park, we let the front desk know and then left. The motel was booked, so we couldn't switch rooms. However, when we returned later that evening, the toilet had been fixed! Everything was clean and more than sufficient for our stay. The only negative was that the breakfast wasn't very appetizing. The eggs were extremely dry and crumbly. We ended up not eating it and stopping on the road for McDonald's instead. Otherwise, everything was great and we would definitely stay here again.

A family run hotel many of them indifferent to their guests. Wall is a vacation destination and a 7-9am breakfast is too short a window. Breakfast was sufficient except for the scrambled eggs which were too dry to eat.. Room was clean but musty smelling. Beds had plastic or vinyl mattress covers under the fitted sheet that was loud when moved on and hot..

Hubby and I stayed one night on way to keystone...we always stay at this best western as we think its the best option in Wall..as usual it was great.we only had 2 complaints.one was all the motorcycles in parking lot and riders taking over everything and the other was someone was playing loud music in their room until late in night..it was keeping us awake...but I know it isn't the motels fault...I love this motel.its always clean and workers are very pleasant and eager to help..oh plus they moved the one ice machine is across the parking lot and my ice started melting on the long walk back across parking lot..they need to put the one back closer to other side....other than that no complaints....I love it...