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SureStay Hotel by Best Western Vientiane, Vientiane

101 Chaoanou Road, 85621, Vientiane, Laos - See on a map
SureStay Hotel by Best Western Vientiane - Building At dusk The SureStay Hotel by Best Western Vientiane is ideally located in the center of Vientiane. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The SureStay Hotel by Best Western Vientiane is the nestled in the heart of the Laos capital, just a short stroll from the banks of the Mekong River and the city's lively Walking Street. Wattay International Airport is only a 15 minute drive away. Designed with a blend of classical Lao, art deco and French colonial styles, this international premium economy hotel features 68 guest rooms and suites, all providing sleep-inducing beds, refreshing bathrooms and complimentary Wi-Fi. Each day starts with Breakfast at the restaurant, while the Sure Spa and top floor fitness center offer a variety of ways to unwind during the day. Then as the sun sets, the Tipsy Elephant Rooftop Bar promises cool drinks and stunning views over the might Mekong. Finally the computer stations in the lobby are perfect for guests who need to stay connected, including corporate travelers. Supported by the warmth of traditional Laos's hospitality and Best Western's renowned service standards, the SureStay Hotel by Best Western Vientiane promises exceptional accommodations at an attractive price point. Our hotel features 68 comfortable and contemporary rooms with views of the city and the mighty Mekong River. The 47 Superior, 12 Deluxe and seven Grand Deluxe Rooms, plus two spacious Corner Suites all come full equipped with high-tech amenities such as free Wi-Fi and flat-screen TV's with satellite channels, plus in-room safety boxes, hairdryers, bathrobes, slippers and toiletries. Complimentary bottled water, tea and coffee are offered to all guests.

SureStay

Hotel by Best Western Vientiane

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Complimentary continental breakfast
    Complimentary continental breakfast
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Valet parking
    Valet parking
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Guest reviews

In partnership with tripadvisor fr
based on 29 guest reviews
NOTE ISSUED
Excellent
22
Very Good
6
Average
1
Poor
0
Terrible
0
REFER TO NOTICE
Business Business
10
Couples Couples
4
Family Family
0
Friends getaway Friends getaway
2
Solo travel Solo travel
1
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Facility and Service"

4
H. Suryatno. Ev S, Sidikalang 13/03/2021

Hotel facility is good, guest room really comfy with full of window glasses make a good point of view of the town. Breakfast menu only have short of choice during the covid but taste of the food is good. Hotel staff really kind and helpfull. Love to stay in this hotel

"Rest in Vientiane"

4
User 18/02/2021

Excellent locations with fantastic staff service, Bed very soft and comfortable to get deep sleep. Internet also excellent, The breakfast service - Croissant is the best with salad bar and other menu that can be order.

Souphaphone KHAMSIPHANE, Guest Services / Front Office at SureStay Hotel by Best Western Vientiane, responded to this review
Dear Naruemon, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards, Ms. Souphaphone Khamsiphane (Toukta) Reservation Officer

"One of the best modern hotel in Vientiane"

4
zerocool19, Vientiane, Laos 06/02/2021

First the luxurious vehicle when they picked me up was so impressive. great hospitality from staff, simple breakfast experience, very close to night market in Mekong, spacious room & well furnished with complete amenities, bed was so comfortable! Overall it's a great hotel in town!

Souphaphone KHAMSIPHANE, Guest Services / Front Office at SureStay Hotel by Best Western Vientiane, responded to this review
Dear Zerocool19, Thank you for completing the survey regarding your recent stay at Surestay Hotel by Best Western Vientiane. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards, Ms. Souphaphone Khamsiphane (Toukta) Reservation Officer

"Hotel room, amenities, services and location"

5
ronntab, Laos 03/02/2021

The hotel has modern style rooms, clean, bright with great interior design. The hotel staffs are also friendly and helpful. The location is just great, busy area, easy to look for the cafe and restaurants, as well as very close to the night market.

Souphaphone KHAMSIPHANE, Guest Services / Front Office at SureStay Hotel by Best Western Vientiane, responded to this review
Dear Ronntab, Thank you for completing the survey regarding your recent stay at Surestay Hotel by Best Western vientiane Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards, Ms. souphaphone Khamsiphane (Toukta) Reservation officer

"With SureStay you will feel the how to good service is"

5
User 24/01/2021

Good servicing and all the hotel staffs are polite and good time management and what I like most is the hotel location is close the Mekong river bank so and other café' shops so that we don't need to walk a long way to buy something or food in overall

Souphaphone KHAMSIPHANE, Guest Services / Front Office at SureStay Hotel by Best Western Vientiane, responded to this review
Dear hoopchangcherpao, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards, Souphaphone KHAMSIPHANE (Ms.) Reservation Officer

"Room very clean, staff so good service"

5
User 14/01/2021

Room very clean and new. All hotel staffs so good service. Bed so comfortable. Elevator so fast. There have gym, many machine and good landscape. Very impression of this hotel. I stay here every time when i in Vientiane.

Souphaphone KHAMSIPHANE, Guest Services / Front Office at SureStay Hotel by Best Western Vientiane, responded to this review
Dear Khun Thitaweesp, Greetings from Surestay Hotel by Best Western Vientiane We are thankful to see that you spent some time to share with us some feedback. We are always very happy to hear from our guests that they love us and we always share comments like yours with the staff in order to motivate them to continue doing the great job they always do and strive for. It is great to see that you enjoyed overall in our hotel. You have only kind words towards our staff. We hope we can see you back again in the near future. Best regards, Ms. Souphaphone KHAMSIPHANE Reservation Officer

"Excellent"

5
sayejo1, Ho Chi Minh City, Vietnam 11/12/2020

Great place, modern, excellent helpful staff, good gym, great location close to night markets, many cafes and restaurants at your doors step and within a short walk, great views over the Mekong River.

Souphaphone KHAMSIPHANE, Guest Services / Front Office at SureStay Hotel by Best Western Vientiane, responded to this review
Dear sayejo1, Thank you for completing the survey regarding your recent stay at Surestay Hotel by Best Western Vientiane. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best Regards, Ms. Souphaphone KHAMSIPHANE Reservation Officer

"SureStay stay"

4
User 10/12/2020

Room accommodation and breakfast is excellent. However limited drinking water and laundry services for long staying guests. Need to buy water because complimentary drinking water not enough (only 2 bottles). But overall stay is very good.

Souphaphone KHAMSIPHANE, Guest Services / Front Office at SureStay Hotel by Best Western Vientiane, responded to this review
Dear Jehtejada, Thank you for completing the survey regarding your recent stay at Surestay Hotel by Best Western Vientiane. Your detailed comments and feedback are of great value for us. The issues your raised in your comments are concerning. For our complimentary drinking water we can provide more than 2 bottles every time if you need and for the laundry service we will take this issue to sharing with our department who concern. Our team will try the best to offer what we have for you. Once again, thank you for kind review, I hope that you will come back to see us again soon Best regards, Ms. Souphaphone KHAMSIPHANE Reservation Officer

"Excelent hotel at vientiane"

5
136hadis, Vientiane, Laos 12/08/2020

the service from the hotel staff is very satisfying and I really enjoy being able to stay at this hotel .. and also thanks to one of the staff who always gave us a sense of comfort when staying #vinly

Chattranont Bootsabogrittip, Guest Services / Front Office at SureStay Hotel by Best Western Vientiane, responded to this review
Dear 136hadis, You are so kind for sharing your memorable experience on TripAdvisor regarding your recent stay at SureStay Hotel by Best Western Vientiane. Thank you so much for your great review on TripAdvisor. We are delighted to hear you enjoyed your stay with us especially Mr.Vinly who achieved your satisfaction and expectation. Once gain, thank you for your generous comment and we look forward to seeing you soon. Warmest regards, Mr. Chattranont Bootsabogrittip (Khao) Front Office Manager SureStay Hotel by Best Western Vientiane

"New Best Hotel near Mekong River"

5
iRolando86, Balikpapan, Indonesia 06/08/2020

They impressed me since the first they picked me with luxury vehicle, and then the magnificent front gate, friendly and welcomed staff in the front. The room also big and luxury, very nice view with full wall window facing the river. Especially the breakfast experience, I really love it so many choices, the servers also very kind and helpful. I am really love staying here, and next stay i should go here again.

Chattranont Bootsabogrittip, Guest Services / Front Office at SureStay Hotel by Best Western Vientiane, responded to this review
Dear iRolando86, You are so kind for sharing your memorable experience on TripAdvisor. We would like to say thank you so much for your recent stay at SureStay Hotel by Best Western Vientiane. We are really glad to see your good review that you were satisfied of your stay. Your compliments were great encouragement to our team. I am also delighted to note your positive feedback and I will certainly be sure to share this review with all of the team and also breakfast as well. Once gain, thank you for your generous comment and we look forward to seeing you soon. Warmest regards, Mr. Chattranont Bootsabogrittip (Khao) Front Office Manager SureStay Hotel by Best Western Vientiane

"Comfortable stay"

5
86simondr, Harlingen, The Netherlands 28/03/2020

The hotel offers a high level of comfort. Staff is very hostile and were so kind to leave a fruit bowl for my birthday. The breakfast is superb with some choices freshly made. Would definitely return and recommend.

Putthithorn Ongsirikul, General Manager at SureStay Hotel by Best Western Vientiane, responded to this review
Dear 86simondr You are so kind for sharing your memorable experience on TripAdvisor regarding your stay with us at SureStay Hotel by Best Western Vientiane. It goes without saying that what you experienced is what we would hope all our guests experience. I am also delighted to note that you found the staff attentive which I will certainly be sure to share your positive feedback with all of the team and also breakfast as well Again, thank you for your generous comment. We hope to have the occasion of welcoming you back in a not too distant future. Warm regards, Putthithorn ONGSIRIKUL (Nid) Hotel Manager

"Great hotel"

5
User 23/03/2020

Great hotel highly recommended staying here Location was good with restaurants and night market all walking distance. Facilities are good all nice and new Staff were great and really helpful Rooftop bar has a good view Would definitely stay here next time

Putthithorn Ongsirikul, General Manager at SureStay Hotel by Best Western Vientiane, responded to this review
Dear som_nz You are so kind for sharing your memorable experience on TripAdvisor regarding your stay with us at SureStay Hotel by Best Western Vientiane. It goes without saying that what you experienced is what we would hope all our guests experience. I am also delighted to note that you found the staff attentive which I will certainly be sure to share your positive feedback with all of the team. Again, thank you for your generous comment. We hope to have the occasion of welcoming you back in a not too distant future. Warm regards, Putthithorn ONGSIRIKUL (Nid) Hotel Manager

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.

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