The Best Western Topeka Inn & Suites treats business and leisure travelers like they are family. Everyone can enjoy the comforts of home at the Best Western Topeka Inn & Suites, a hotel determined to provide guests with affordable yet memorable accommodations. Unique hotel amenities include an indoor pool, hot tub and an exercise facility. A free hot breakfast is offered daily to guests. Free high speed Internet access is provided in all rooms, along with a coffee/tea maker, hairdryer, microwave, refrigerator, iron and ironing board. Select rooms offer an in-suite hot tub. Located in the Kansas state capital, the Best Western Topeka Inn & Suites is a great place to call home for both business and leisure travelers. No other accommodations can beat this hotel's easy access to Interstate 70 in Kansas! Area of attractions like Topeka Zoo, Discovery Center, Gage Park & Kansas History Museum are within the range of one mile. This is the ideal place to stay for those who are in town for university graduations, car races, conventions or sporting events. For an unforgettable adventure in Topeka, book a stay at the Best Western Topeka Inn & Suites today. Enjoy your stay.
I am usually always a very positive person but this place was terrible. It was ice cold in our room. There was a hotel style air unit beneath the window. It was off when we arrived even though outside temperatures were around 5 degrees. We sat in the room with our coats on for four hours and then went to bed with the room still freezing. The maximum temp on the unit thermostat was 78 and it didn't get tolerable until 4 am. And it clattered loudly all night. We thought a hot shower would help, but the water temp was barely lukewarm and no water pressure at all.The bathroom had a non working heat lamp and the floor and toilet felt like ice. The vanity area had two bulbs missing over the sink. The bed was super hard and there was nowhere near enough covers for it. The towels were tiny and sparce. Someone else's hat was beside the bed which didn't give much confidence in the room cleaning. Do not stay here!
Sally P, General Manager at Best Western Topeka Inn & Suites, responded to this review
Thank you for choosing Best Western Topeka Inn & Suites for your stay. We always aim to give our guests the best customer service we can, and in this case we fell short. Thank you for your feedback, and we will use your comments to help retrain the staff on proper guestroom protocol. We hope you will give us a chance in the future to change your mind. Thank you, Sally, GM
I was just passing through to get back to my truck. The hotel was in good shape just needs a bit of updating and stuff. the staff was very nice and polite and very professional. The bed was very comfortable and the room was cleaner than some more expensive hotels I have stayed in.
When we arrived around 11:00 PM, the hostess helped me and was very welcoming and friendly. She let me know that there were no elevators and that I needed to use a side door. When I got to the side door, it worked about 20% of the time that I inserted the card. It was also dark and kinda "shady". I didn't feel safe standing there for more than 2 or 3 minutes. When we arrived in the hotel room it looked good overall but it was dark. There were plenty of outlets which we were excited about. Upon lying down on the bed, both beds (2 queens) were lumpy and the sheets felt like sandpaper. I know this isn't the Four Seasons but I would expect better sheets than what I would get at a Roadway Motel. I was pleased to see that we had extra shampoos and conditioners. After waking up in the morning, we realized that the room wasn't in the best of shape. The outside window seal was popped out which was making the room cold. We decided to go down to breakfast. "Breakfast" was a joke. There was 2 piece of white bread, 3 pieces of wheat bread, some gross wax covered apples that had seen better days and 2 tiny oranges. In the drink department, there were 2 juice boxes and a sad looking coffee bar. We were told that "more food was coming" but it never came. After speaking with what I believe was the owner, Sally, upon checking out. I had used the hotel restroom and there was no soap left. I told her about it and she said, "oh we are remodeling and we don't have time to focus on those things". - shocker. I also told her about the mattresses being lumpy and she stated, "those are brand new beds, there is no way that they were lumpy." Then brushed it off. There is definitely room for improvement at this Best Western location. I purchased this hotel room based on other reviews that I had seen online. Unfortunately I did not receive the same experience and I wish them the best of luck in updating their breakfast bar area and the hotel (which needs it).
great to pull off the road at a BW hotel. The room was clean, well decorated and quiet. There was some noise from the room above us. Next time I would ask for a room on the second floor. But overall an excellent experience. All staff were friendly.
Polite staff. Room was comfortable but could use some minor maintenance attention. Desk clock, desk lamp, and in-room coffee maker did not work. Breakfast options were minimal, but better than nothing. Convenient to interstate. Good water flow in shower.
Suite was large and comfortable. Older property but well maintained. Check in was very friendly. Breakfast could have been a little better for Best Western, but was well managed. Very easy access to the interstate. Would recommend this place.
My wife and I stayed here the other night and were totally pleased. It was the cleanest and best run mid-level motel we have ever stayed at -- and we do driving trips somewhat regularly. The family running it were as helpful, friendly, and competent as you could hope for. Everywhere in and out of our room was immaculate and well-kept. The indoor pool and hot tub were very pleasant. The "included breakfast" was much better than equivalent motels. The staff bent over backward to accommodate our dog (many locations in Topeka don't!) -- and two very weary travelers nearing the end of a 2 plus week trip. We were completely pleased and would highly recommend this motel if you're staying in Topeka. It was just about two minutes off I-70, by the way.
Stayed 1 night while travelling through the state. Staff friendly, lobby clean. Room very nice (stylish & up to date) & clean, nice tv, comfy bed. The mattress is actually covered in a thin vinyl-ish zippered cover, it makes the bed a little warm but not sweaty. Full breakfast, scrambled eggs, bacon, thick raisin bread & the traditional waffles, yogurts, danishes, cereals, coffees, juices, milk. Would highly recommend this hotel.
While trying to make it back to Florida ahead of the hurricane, we stopped at this Best Western Inn. We had a few minor glitches, which Sally, the General Manager quickly corrected. We love this brand, and will continue to stay with them whenever possible.
Great motel, easy to find Not much close for food choices by easy to get to The staff is friendly and helpful. Breakfast was hot and yummy Lots of good choices. I love that there is a water machine availabe with hot water whenever you want it
For it's class the BW Topeka hotel is a clean hotel with a clean comfortable bed (if you like a harder mattress). If you decide to stay at the BW Topeka hotel hopefully, you will meet Jordan when you check in. Jordan is the most accomadating hotel representative I have met in my 60 years. A true Ambassador for the hotel.My only complaint about the BW Topeka would be the quality of the breakfast food. Honestly however, if you are an experienced traveler you know most hotels have poor quality breakfast offerings.
This property was clean and well maintained. How ever we were but on the second floor and learned that there was no elevator! George, of the front desk was kind to help us with our luggage to the room. The room was clean and comfortable. Breakfast was limited but good.
Very happy with my stay. I had no issues what so ever. The hotel is very nice and comfortable. The staff were super nice and helpful to my husband and I. It's hard to find good service any more, but we found it here. A clean, well kept hotel.
I booked this hotel for a night as I was passing through Topeka on a cross country trip. I was really only going to sleep there, so I didn't need anything fancy, but also wanted somewhere clean & safe. The girl at the reception desk was friendly, but when I went back to let her know that the WiFi wouldn't connect in my room, she said that often happens on that 'side' of the hotel. She didn't really offer another solution. I told her that I would need wifi as I booked & paid for a hotel that offered wifi. I asked her to reset the router, as sometimes hotels need to do that. She suggested I try to get online there in the lobby. It worked there. When I went back to my room I was still online but the Wifi was so slow that I ended up not even using it. The mattress wasn't really comfortable, but the room was clean and sufficient. There's not much nearby- a row of stores, a gas station. There were some less than desirable people hanging out in the parking lot (who I guess were guests as they eventually went inside). I was in a room that had an adjoining door to the next room and the guest in there had their tv on very loudly, so you hear it easily through the walls.
We usually stay at Best Western because we have been long time members. This has now become one of our favorites when traveling thru Kansas. We had one of the best night's of sleep in a long time. The room was very cozy and large. The bed was very comfortable. The front desk was great as the woman(forgot her name) was so nice and brought us extra pillows and towels very quickly after we requested. Fantastic smaller hotel.
After staying at mediocre motels for two weeks, we were particularly pleased with this Best Western. Clean, spacious, well-appointed, a good TV channel lineup, plenty of room for all of our gear (we travel heavy), plenty of outlets, comfortable beds, and even a bar on the premises—this one really provided everything we needed.
Worse hotel we've stayed in, no elevator, room and bedding worn, furnityre drawer pulls falling off, Breakfast apple juice sour, Overall this was a bad experience when compared to other hotels of similar price. Not worthy of the Best Western Brand.
Sally P, General Manager at Best Western Topeka Inn & Suites, responded to this review
Thank you for choosing Best Western Topeka Inn & Suites for your stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 785-228-2223.
Very pleased with my stay. Sally was very hospitable. Property was conveniently located for our needs. Room was pleasant. Breakfast had many choices and was delicious. My wife and I used the Spa and fitness room. Both were very good. We recommend!
This hotel has some of the nicest people working here. The hospitality my wife and I received was the best we have ever had in Topeka. We travel here a few times a year and this will be the only hotel we stay at in Topeka from here on out. The breakfast was fabulous and the room was very cozy.
Loved this place! We stayed in a spacious suite that was clean, comfortable, and well-laid-out - and at a really good price. Not at all ostentatious, and everything we needed/wanted. Quiet, even! We both loved the pillows, which were not the usual huge, hard motel pillows. The complimentary breakfast and coffee were very good. Everyone we dealt with was friendly, low-key and helpful. We'd definitely stay here again.
Staff here was extremely helpful. They do not have an elevator so if you have physical limitations make sure room is on the first floor. Only ice machine was on the first floor. Room was clean, bed was comfortable and breakfast was good. We did not use the pool or hot tub but area looked nice.
Stayed here on points. This hotel was the only option around Lawrence and it was a great use of our points. The room was clean, HDTV was great, no odor, breakfast was plentiful. My friends and I had a great stay.
The room was good. The hotel was supposedly full for the night and our PTAC/AC was leaking water on the floor. They couldn't meet us. My family rented 3 rooms. My dad was going in EARLY to hospital. The clerk was horrible. The pool was down. He didn't tell us before we checked in, to give us an option to go somewhere else. No sign on the pool, saying it was closed and we could see it as we checked in. And when we found out it was closed, he basically told us, "Well, its after 4 pm, so you would have had to pay for the room anyway!" He didn't only say that to us, which made us mad, but we heard him tell that to another customer, who was furious for that and other reasons, because he said he always stayed at Best Westerns when he traveled. Elevator was down and he got put up on 2nd floor and he had heart issues. He would not give us any price break. The owner, did in the morning. He told us he was going to call the pool guy and he did. He called our room and my sister answered and he told her, that he's here and if we don't believe him, we could come check. Of course we did. And my husband gave the pool guy a nice tip for coming out so late (7:30 ish) and he got it up and going for us. The clerk was floored. My husband told him, it wasn't about the price break, its about service. The owner in the morning, did say he had some "family" issues but it was not a good experience with him there. My family had other issues, but I will not comment on those.
Pros #1 Very Clean Hotel when you walk thru the door. #2 Price is very reasonable #3 Large and comfortable rooms Cons #1 Older hotel and showing age #2 Breakfast room was rather small and congested Would recommend. Suggestion would be to update some areas.
Sally made the trip great! Rooms were great. Food was great, will definitely be coming back. The pool was nice and pool room was at a great temperature. I would highly suggest this hotel to any of my friends visiting the area.
No close-by restaurants. Had to travel about 2 miles to locate any. Front desk was no help in guiding us in the right direction and no information regarding restaurants at hotel. Had to use maps on smart phone to provide suggestions.
The hotel is dated and looks like some renovation has been done. There were tiles missing from the lobby floor and the hot tub was filled with hot water but the jets were not working. We had an issue with the first room they gave us, and they upgraded us to a better, more expensive room. There is no elevator, so be aware of this if you have mobility issues. The room itself was fine, and it had a sink outside the bathroom, which makes it easier for everyone to get ready in the morning. We could hear people walking in the room above us, and the bed was too firm for our taste. But it was clean and provided outlets by the bed for charging devices, something you don't always find in older properties. I can't speak to the breakfast offerings as we chose to eat at a local coffee shop instead. We paid less than $80 for the room, so that fact alone would make me consider staying here again.
A very good option in Topeka. Very good value. It is off the beaten path, which worked out perfectly for me as I like my peace and quiet. The room did show it's age, but was very clean. The breakfast was Hot and a great assortment.
This was our 2nd time staying at this Best Western. It was just as good as we remembered. Sally was wonderful to my wife and I. Comfy bed and pillows. Wonderful breakfast with great options. A very quiet and comfy stay.
Where to start, I booked a room for my family and was given a room with 1 king. The hotel wanted to charge $60 more for a room with 2 queens. The room had a strange smell especially the bathroom. The pool was closed due to issues and we weren't told when checking in. The evening staff was rude. When asking for extra blanket so I could sleep in chair so my wife and daughter could enjoy the bed, I was told they were out. The door to the room didn't shut and lock without me slamming the door shut. Only time I could use Wi-Fi was when I was in the lobby, nowhere else. The room one of my inlaws has, the floor was wet from AC issues. I believe there was mold. And yet the 3 room had Ants all over when they woke up in the morning. If it wasn't for the rooms being booked and paid for we would have left. The place refused to cancel the remaining week, so we could go elsewhere. we were here for a family member being in ICU for heart surgery. None of us will ever go near a BW again
Sally P, General Manager at Best Western Topeka Inn & Suites, responded to this review
Thank you for choosing Best Western Topeka Inn & Suites for you stay. On behalf of our team, I would like to apologize that your stay did not meet your expectations. Please contact me directly at the hotel so that I can discuss this matter with you further. We hope that you will give Best Western another try in the future. Thank you, Sally Patel, GM
Let me start by saying this hotel is a very good value. The room is dated, but very large and comfortable. The pool was just the right temperature. It is a clean establishment that I had no issues with.
This is the first Best Western that my husband and I have stayed at. The price was good so we decided to give it a try for the night. The room was cozy, we used the hot tub and had a quick bite in the morning. Everything was good!
We checked in our family visiting from out of town and were informed that “Guests not staying at the hotel are not welcome to use the pool, spa, gym or any other facilities unless they are a paying guest.” My family drove 22 hours to see us and we can't even hang out in the pool?!?? Then the night clerk told us that it was corporate policy and if we didn't like it we should go somewhere else. So take our que and don't stay at this Best Western.
I had reserved a room with this hotel because it was "pet friendly" according to hotels.com. However, the hotel only has a single room for pet owners which wreaked of urine. This isn't the normal pet odor, but a strong smell that nearly caused me to vomit. I was forced to stay at another hotel because of the smell although the front desk refused to refund the cost of their room. In effect, I paid for two hotel rooms that evening.
17115AnahyC, General Manager at Best Western Topeka Inn & Suites, responded to this review
Thank you for choosing Best Western Topeka Inn & Suites for you stay. We are a proud pet friendly hotel, and on behalf of our team, I would like to apologize that your stay did not meet your expectations. I Please contact me directly at the hotel so that I can discuss this matter with you further. We hope that you will give Best Western another try in the future. Thank you, Sally Patel, GM
I have stayed at this hotel before but this time it was had to sleep in those worn out beds and the we had to keep the window open because of the chemical smell in the room from the products used I will not stay here again very disappointed.
Andrew was great! The biggest problem was that there was no elevator. Andrew offered to help us with the luggage. His help wasn't needed, but the offer was very much appreciated. The desk chair was broken and in the morning we discovered the coffee maker did not work. We told Andrew about the problems when we checked out. I have no doubt he had the problem taken care of. Of all the standard Best Western motels we used this one was better than some of the Plus Best Westerns.
Hotel is quiet and very comfortable. My husband and I loved how cozy we felt during our stay. The hotel is clean and rooms are large. The breakfast was very lovely and the young lady there was super nice.
This hotel was a great choice by my husband. The staff were super nice and the room was very clean. Kudos to housekeeping. My husband and I used the spa, which was perfect after a long day on the road. :)
Good cozy hotel in Topeka. Has a very nice pool and breakfast. My wife and I were very satisfied with our stay and will return next time we travel through the Midwest. The price was very good compared to other hotels in Topeka.
We did not have any problems with this hotel in Topeka, Kansas. We would stay here again . We were very happy to see that dogs were welcome here even though we did not have our dog with us on this trip.
I like the layout of the parking lot. I feel safe walking to my car because the main entrance is so close. I also like how close the hotel is to the interstate (I-70, exit 357). The hotel is also a quick drive to most area businesses as well.
Great location for us - near the History Museum. Their facilities were well kept and clean. The breakfast was great as well - more than just coffee and donuts. If you can think of eating it for breakfast, they probably had it! Even blueberry waffles!
The staff was helpful and courteous.We got a great night sleep. The bed and pillows were very comfortable. The hotel is close to many restaurants and activities. For the price we paid ($80) it was a great value. Pets are welcome and complementary treats are offered at the check in desk for your beloved pet.
Close to where was going to work. Easy access to I-70 highway. Right next to highway. Good check in. Vey friendly and efficient counter staff. Room clean with any thing needed to have a good stay. Towels could have been bigger and fluffier. But not a problem. Breakfast has plenty of variety for anyone to chose from. Staff close by to take away plates and cups when done so do not have to bus anything. Check out was fast and easy topped off with a complimentary gift bag of pop and snacks for the trip.
Love this hotel. Nice and quiet. Let us use the hot-tub after-hours. Clean. Has a fair selection for breakfast. Although the gravy was real watery. This is a place where I would stay again. Helpful staff.
Room was clean and comfortable. Rate was competitive. Staff was very friendly and helpful. Breakfast was average. Much better stay than the Hotels across the street. We will return on next trip to Topeka. We were pleased with our stay.
The hotel is older, but clean and comfortable. With taxes and fees, we paid only $74, making this a good value for a quick night's stay. A very friendly and accommodating night clerk. Since rooms on the first floor were booked, and there isn't an elevator, he carried my bag to our second floor room.
This place needs to be updated. The chair in my room was torn and faded. Walls are very thin. I could here the woman in the next room talking on the phone clearly. It wasn't very clean. The clerk at the front desk refused to give me a receipt and was upset because I had canceled my reservation for the second night. She complained that I had made reservations and cancelled through a third party site. I will not recommend staying here.
Viren P, General Manager at Best Western Topeka Inn & Suites, responded to this review
Thank you for choosing Best Western Topeka Inn & Suites for your stay. At Best Western we always strive to exceed customer expectations. On behalf of my team I would like to apologize that your stay did not meet your expectations. Unfortunately, hotel policy does not allow us to give receipts for reservations made through third-party sites. I am sorry that the clerk did not explain that in an acceptable way. Please contact me at the hotel and I would love to work with you to make your future stay with us great. Thank you for your feedback, Sally Patel, GM
This place is tired and needs attention in places. The paneling was coming off the entertainment center and I'm not 100% certain that the sheets had been changed on the bed. I was driving through from ND to TX and was only going to be there four hours so I decided on an inexpensive option. Breakfast was ok, pretty standard. Room was warm, but the bathroom was freezing and the door wouldn't stay open to let it warm up. Water pressure was poor and the water temp in the shower was less than warm.
Viren P, General Manager at Best Western Topeka Inn & Suites, responded to this review
Thank you for choosing Best Western Topeka Inn & Suites for you recent stay. At Best Western we always strive to exceed expectations. Thank you for your feedback, we will use your input to help us give our guests a better experience in the future. Thank you, Sally- GM
This hotel is basically clean and well run - but it's construction is of poor quality so sound passes easily between floors. If the neighbors are up late and loud, sleep can be a challenge. The main desk was not staffed when we wished to check out at around 8:30 a.m....which seemed strange to me.
Great pet friendly place to stay over in Topeka. We needed a place to stay between Missouri and Colorado, and BW provided everything we needed at an affordable price. Sally the manager is a doll and I plan to stay there everyone we drove through which will be 4 times a year now. I highly recommend this hotel especially if you have pets. The pet fee is $20 per day per pet and very reasonable. They also have hot breakfast, a pool which we did not use but looked very nice and a fitness center. It is right off the highway so it is an easy stop while traveling the 70.
Hotel was adequate for a quick overnight stay. Hotel staff was friendly and accommodating to requests. Location was right of highway which was perfect for our travel needs. Pet friendly was a bonus!!!
It was the oasis we needed traveling all day by car with two kids and two dogs. The indoor pool was perfect for the kids. Beds were so comfy we all overslept! The large rooms were perfect for a family. Breakfast was great and staff very nice.
was there in December of 2017. This hotel was ideally located near freeways and presented itself well in the area. The price was reasonable, rooms were comfortable but furniture thread bare, outside wall had interior water damage and bathroom needed work. Staff were friendly and only glitch was they ran out of parts of it and were not replaced.
This is a standard Best Western that has a lot going for it including a good Topeka location with ample convenient parking. An electric outlet is available for those with plug-in vehicles with your own charge cord. Quiet and comfortable, but cheap plastic toilet seats that slide around should be replaced.
Nice Motel. Appears to be new, filling complimentary Breakfast, Clean with comfortable bed. Good value for the cost, Free WiFi easy on and odd interstate 70. usual amenities friendly service at desk. seem to care
Stayed on a King Suites room with jacuzzi for a night. I would say among the other Best Western Hotel location me and my husband stayed, this is by far, the most cleanest and nicest one. Breakfast is ok, nothing spectacular. Our room is well lit, good size. Outside is clean as well. We really enjoyed the jacuzzi in our room. Very friendly staff as you walk in.
We stayed overnight although we live in the area because we didn't want to drive home late. The motel was clean and quiet; the hot tub and pool were decent, but could use a little upgrading. Only two floors but no elevator. An unexpected surprise was the little goodie bag we were given when we checked out! Not something we've ever gotten from any motel - very nice touch!
My wife and I enjoyed our stay at the Best Western in Topeka. The hotel is very nice and the rooms were clean and very comfortable. The breakfast had a good amount of assortment and was very tasty. The staff was very nice, especially Sally. We enjoyed our stay.
Driving cross country and stopped here for the night. It was a great choice. Comfortable room and friendly service. Rooms could use a little better lighting but I would definitely recommend this hotel.
This is the dirtiest hotel I have been in for about five years. The pillow had a mascara stain on it and the headboard had greasy head marks. The Internet did not work at all. The exercise room was not equipped very well.
Viren P, General Manager at Best Western Topeka Inn & Suites, responded to this review
Thank you for choosing Best Western Topeka Inn and Suites for your stay. We are sorry that you experience was not up to our standards, as we always try to exceed expectations. This experience has been a learning tool for management and housekeeping staff to double check their work. We hope that you will give us another chance to show you what we can do!
On a road trip to CO, looking for a safe, well lit property. Newly remodeled or a new property, don't know, but it was fine. Firm beds, basic breakfast, there are better priced properties, but this property was consistent with BW.
The room was a usual room. Nothing spectacular. Breakfast on Sunday morning at 7:30 was total confusion. Everyone was ready to eat and there was not enough room for all. Room for 16 people in the area and then another table set up in the lobby. The employees trying to refill food containers were prevented from getting to the food area with guests attempting to get food. i.e.: people wanting to get coffee and it was not brewed or brewing. The set up of the room needs some help( consider moving waffle maker and toaster so not side by side with people standing right waiting for there product). I believe if it had not been Sunday morning, it would work.
viren p, General Manager at Best Western Topeka Inn & Suites, responded to this review
Thank you for choosing to stay with Best Western Topeka Inn & Suites. We always endeavor to exceed expectations, so we value your feedback about our breakfast area, and have used it as a tool for management and staff to make changes to our breakfast protocol. It is guests like you that help us get better. Please come and visit us again soon.
Stayed here a year ago and gave it 5 stars. This time only 3. Outside of the room all was well, but the room - an "upgrade" had dirty or stained carpet coming apart at the seams, a sofa with several good size tears and a broken arm, and a microwave that could not be plugged in where it was - had to move it to another table. Water pressure was low and the mix was such that it was quite warm when completely on cold. Sad how it had gone downhill in one year.
Very friendly staff from the minute you walk in. Rooms are very nice and clean will stay here next time in town. The manager said when i booked the rooms for my work crew that we would like her breakfast she was right it was fantastic.
I figured this would be just another ordinary Best Western, but I was pleasantly surprised. It is certainly not a large hotel (only 45 rooms), but it is extremely clean and neat. The staff was friendly, the bed was comfortable, the a/c worked well, and the breakfast was hot and tasty. Nicely done!
We were very disappointed in this best western hotel. We have been staying in best western hotels on our trip and this does not measure up. Strange smell in lobby, chair in our room is worn and had torn areas. The bathroom has only a small sink, no counter to sit your personal toiletries. The drink machine was empty! Even the bed was not near as soft & comfortable as the other best westerns...only one night so we will deal with it, but I am definitely going to change hotels for the trip back home.
Passing through we chose this Best Western. Room was OK with good bed and shower. Large TV with HBO, no in-room safe. It is a little noisy from outside and the corridor. Location is far from downtown together with other chain hotels and fast food restaurants. Rate is good. There are probably better options in Topeka.
Stayed in Topeka to go out and come back from Colorado. Easy on/off the interstate with several restaurants within three miles. Staff are friendly. Breakfast has several choices (a waffle machine!). Rooms are clean and comfortable.
Rooms are somewhat dated. Otherwise good value for the money. Has indoor pool. Good location in relation to getting around Topeka. Parking lot was well lit which es a plus since I used a rental car. Entrance was a little hard to spot.
We were able to make reservations for the same night. The room was clean and the front desk was professional. The drawdown was we were on the second floor and there was no elevator. The breakfast was marginal, eggs were cold and had to wait for coffee.
Friendly, helpful staff upon check in and check out. Comfortable, clean room. Convenient location. NO elevator, so make sure to ask for a first floor room during the reservation process. Internet was average to slow in rate.
We got the Jacuzzi suite (room 131) and the room was fine, until I noticed bugs around the edge of the Jacuzzi. Then during the night when I got up, the bathroom had a cricket, several centipede (or millipede...I didn't count), and several spiders on the bathroom floor. There was also a spider in the Jacuzzi in the morning. Needless to say, I didn't sleep very well that night. The rest of the room was clean. The manager said they have an exterminator every month and only seem to have trouble in that room where it's moist. At checkout she gave us enough BW points to stay a night. The staff was friendly, but the morning manager was having some trouble keeping up with the checkouts and the breakfast room. It feels like an older property that has been recently renovated both inside and out.
This is a preferred stop for us when driving our son to college in CO. Easy access from I-70. Clean and very comfortable room at good price. Indoor pool was refreshing break from the road. Breakfast is average but satisfactory.
Bad beds, horrible pillows, old decor, holes in wall, no elevator, bad breakfast. Nice staff. Expensive for the age of the property. The business next door was sawing at 7:00 am. Very surprised at the condition of the hotel as we are usually very satisfied with Best Western. Will not stay here again. Does accept dogs for reasonable price.
Staff was nice room was clean and it was a beautiful property. I really like that they had the Grab & Go for breakfast so on my second day I could grab something to eat and not wait and go. I would definitely recommend anyone to stay there.
Very disappointed with room. Reserved a suite but they were on the second floor without an elevator. Couldn't drag everything up there. After going to 2 or 3 different rooms ended up in a 2 queen room. Not what I wanted and no adjustment was made to bill even after questioning. Would never stay there again. All other Best Westerns we stayed at on the road were very nice. This one was very tired.
Staff too busy to help. Breakfast not kept stocked. Rooms smell. Beds comfortable. NO ELEVATOR. tv and remote didnt work. Couldnt get lights to shut off. NO ELEVATOR. Nice lit parking lot. Easy to find. Cost a lot for value of stay
Dirty carpet, old worn out building, creaky doors, small cramped breakfast area, roaches in room. The view on one side is a fence about 6' away. The jacuzzi was not working and in the most odd place along with the pool.
We have stayed here several times before and are always pleased with the accommodations. The staff is always friendly and helpful. The only thing that I feel they could improve on would be the breakfast area. It is rather small for such a busy hotel so it is always a challenge to find a seat and get your food. They also tend to stop refilling the items at it approaches time for the breakfast to end. I know they don't want to waste money but when you are completely out of eggs and sausage 15 minutes before the room closes, and there are 20 people in there wanting to eat, you need to bite the bullet and put more food out. That is just part of the price of doing business.
This is a nice hotel for the price. The rooms are clean. The pool is a nice temperature, and the water was clear. The beds were pretty comfortable. My kids enjoyed the breakfast-waffles with Ready Whip and Apple Cinnamon topping. My dog was welcome. Gas station right next door.
Nice, clean, great bed & shower! We were in a quiet location, thankful. There was not an elevator, no problem for us we are very active. Would have been nice to have an adult beverage area for evening cocktails and appetizers.
While this location is still finishing some renovation, it really is a very nice presentation of facilities and services. It is just far enough from the Expressway to be quiet. Street noises are minimum. Just FYI, they do not yet have an elevator, if you need that. But it has been nicely renovated. A bit smaller than other BW's we have visited, but only one so close to hwy in Topeka.
This particular BW was a huge disappointment to my wife and me; there is no elevator, thus you cannot use the hotel carts to help ferry luggage to 2nd floor; room smelled of cheap bathroom floor cleaner mixed with cooking spices; lobby coffee was lukewarm; breakfast options were severely limited; breakfast area was cramped and lacked adequate seating/tables for guests; sensed a lack of concern for guests and their needs by staff; will not return to this BW.
When ever were traveling we always try an stay at a Best Western. The Topeka Western has always been the best we have stayed at. The staff always goes out of it's way to make our stay the best ever. Breakfast was always on time an they never seem to run out even if your the last to arrive near the end.
My family and I stayed at this Best Western for a funeral, the hotel was in an excellent location close to the West Ridge mall, and other attractions. The pool and hot tub was clean and refreshing after a long day of family activities. The coffee, and breakfast was the best way to start off the day before leaving the hotel.
Had a nice stay in one of the 2 queen suites. Had fun swimming with kids in the pool. Asked for new towels for swimming area that were never delivered. Some of the furniture and carpet are ripped and needed repair. Room was clean and organized. Front desk staff seemed somewhat nonchalant about thier job. Room was spacious and had working internet.
It looks like the hotel has had some recent updates...new carpet, elevator, nice game area for the kids. It wasn't the best hotel but the breakfast was good and the king room was HUGE. Would certainly stay here again for the value if traveling through.
Bugs, spiders, crickets in room. Manager was to call me back, never did. Small breakfast area. Hotel needs an update now. People seemed to car about issues but did not offer to do anything and employees I talked to knew nothing about the area
I have stayed at this hotel many times and I always have an enjoyable stay. I'm a platinum member and I feel like they treat me as one. The room is always clean, breakfast is always delicious and the staff is very nice.
We were ready to call it a day and spotted this hotel when we pulled off the interstate to find a place for the night. It was an older hotel but very nice. No elevators but only 2 floors so it was not bad at all. Very quiet area which was nice too. Nice hot breakfast of eggs and biscuits and gravy plus fruit and yogurt. Also handy that it was close to a gas station for leaving.
Property is totally out of date. It's the first multi story Best Western I've ever been in that does not have an elevator. Obviously the owners are attempting to squeeze every nickel they can get out of this property. Best Western needs to find another property to represent them in Topeka, or if not then don't have a property in Topeka. This property is a disgrace.
This is a bit older hotel as no elevator but only 2 floors. Really nice and not far from the interstate. Really a nice place to stay and quiet. No eating establishments close by so had to drive to find something.
My husband and i enjoyed our stay in topeka. The room was very spacious and it felt clean. Our luggage was carried by jose who offered to help us as my husband had a broken foot. The staff was very nice to us and the breakfast was delightful.
we are traveling to Denver and had two rooms reserved. I called because getting more than one room online is difficult and I wanted to make sure we had rooms on the first floor. we arrived about 9:30 pm; tired from a long day on the road. our rooms were on the second floor with no elevator...very difficult for elderly (69yrs) people. the neighbors across the hall were having a multi-room party with their doors open for egress for their loud kids. when I asked them to close the door and hold it down, they flat out refused. my TWICE complaining to the management did nothing. I wish I had called the police because it kept going till almost 2:00am. DON'T STAY HERE!
We have been staying at this hotel once a year for many years. Manager and staff always friendly. Manager very accommodating, remembers us every year and treats us like family. Beds comfortable, Breakfast is a good value for being included. They do an excellent job of keeping it stocked up with fresh items. Overall good value the price.
The receptionist was aware my wife had a hard time walking and our room was on the 2nd floor with no elevator so she offered us a king suite at no extra charge. We felt that this was way above the normal service and we appreciate that kind of service
The hotel is fine for a one night stay. Room was clean and comfortable. Breakfast was good but the room was rather small. Staff was very friendly and helpful. Parking lot had trash scattered around and that was not appealing.
On arrival we requested a quiet room, as the room was not ready we went for lunch and soon after checking into the room we discovered it was near a busy road so we asked to get moved. After conversations with reception staff viva Anna the manager we were told there would be a charge. We felt this was unfair and refused but we were left dissatisfied.
Beds in the room had some sort of covering on the mattress or box spring that sounded and felt like plastic. Reminded us of sleeping on a baby's crib mattress. Every time one of us moved at night, the sound of of the mattress was terrible. We ended up heading down the road the next morning very early after not getting any semblance of a decent sleep. Went to get a little ice for our beverage glasses and a small bag of ice for a cooler for the road and were told "sorry, our ice maker is out of service" Had never been to a hotel where there was no ice available.
I was going to stay at the Motel 6 across the street, but it looked super sketchy so I decided to fork out the dough for Best Western. It was all right: nice hot tub and pool. But the rooms are a little run down and I agree that this is a 65-dollar hotel. I stayed in a much nicer Comfort Inn the next night for less than this place. I like Best Western a lot and I was satisfied, but this one is lower than the typical BW standard.
Very friendly and helpful staff. Nice room and good breakfast. Location ideal. Really enjoyed our stay and staff checked often to make sure everything was satisfactory. Room was spacious and comfortable.
The price of the rooms are way to high for the quality of the hotel. It seemed run down and the bed was uncomfortable. The refrigerator barely worked. There was no elevator and the door closes to the stairs didn't work. I wouldn't pay more than $60-65 a night for this hotel. If I had paid $60 rather than over $100 I would have given it a better rating. I had stayed at a Marriott the night before so this was a big let down.
I chose the Best Western in Topeka Kansas because I always have a comfortable stay. I book a room every year because I know that I will be greeted with a friendly smile and my room is always ready when I arrive. I think the hotel is easy to find too. Interstate-70 has an exit very near to the hotel.
Nice place with polite helpful staff. The in-room Jacuzzi was nice & room was clean & equipped with fridge, microwave, etc. Only complaint: downstairs room, can hear people walking upstairs. Water pressure was OK, but not real strong.
I spent one night at the Best Western Topeka Inn & Suites recently while making the drive to Colorado for a ski trip. I picked this hotel based largely on the reviews from TripAdvisor, the value and the ease of access to I-70. It can't get much easier to get to & from the Interstate and with a couple of gas stations right next door. It was the perfect overniter. I had a King room that was very nice size with working space for laptops and such and a good sized flat screen TV if you had a longer stay. The room was very clean with a comfortable King bed and comfortable pillows. My only complaint would be the shower, which was a cheap model shower head and very low water pressure, making for the dreaded "Low Flow" shower experience. But aside from that, it was a good stay with a decent breakfast included at a fair price. I would definitely stay here again.
17115AnahyC, Manager at BEST WESTERN Topeka Inn & Suites, responded to this review
Thank you! I am delighted you enjoyed your time with us and glad we could be your home away from home. We hope you had an amazing time while you were away on your ski trip. Once again Thank you for choosing to stay with us, I look forward to your next visit!
Even though, as in our stay a year earlier, not everything was up to expectations, but the cheerful and helpful staff made up for it. I've not had the plumbing or smell or noise experiences others have complained about here. In fact, everything was going much more smoothly than during our check in of the past year, until breakfast. The food choices were few, the waffle iron was cold, the television was off with no remote control and a door was falling off the hinges in the eating area. So why did I award five stars? Because I realize things go wrong. The staff was quick to address concerns and I found our stay overall to be quite comfortable and the hotel's accessibility to I-70 was convenient. Some things to work on! But we'll be back.
17115AnahyC, Manager at BEST WESTERN Topeka Inn & Suites, responded to this review
It's always a pleasure having guests return, Thank you for the great compliment to the staff. I appreciate the time taken for your post, I am deeply sorry to hear in regards to Breakfast. We are working on adding more items to our selection. Thank You so much for giving us an opportunity to serve you again. We look Forward to your next visit...
The accommodations were dated but clean. The bed was very comfortable. The staff was caring and welcoming. We were not rushed out of breakfast even though we lingered a few minutes past 9. The overall stay was good.
17115AnahyC, Manager at BEST WESTERN Topeka Inn & Suites, responded to this review
Thank you for such a great review! We're glad you had a wonderful stay! We look forward to welcoming you back the next time you are in Topeka.
This hotel is showing it's age. We had to switch rooms due to a dripping faucet twice. The odor is not pleasant. That being said the beds were comfy and the staff accommodating. We visit topeka often for swim meets and I will be looking elsewhere in the future.
17115AnahyC, Manager at BEST WESTERN Topeka Inn & Suites, responded to this review
Thank you for choosing Best Western Topeka Inn and Suites and for taking the time to provide your feedback. I'm sorry to hear you had such difficulty with your stay. We strive to make every guest experience the best possible and I sincerely apologize for the issues you experienced. Despite these issues I do hope you would give Best Western Topeka Inn and Suites a second look in the future. We would love to have you back. Thank You
We were on our way to Branson and need a place to stop on the way. This was very convenient. The breakfast was good and the rooms were fairly clean. The toilet did not flush in the rooms and that was very unpleasant.
17115AnahyC, Manager at BEST WESTERN Topeka Inn & Suites, responded to this review
I truly apologize for the inconveniences you encountered during your visit. I am so deeply sorry. I can assure you that as soon as we hear from Guests about something going wrong we fix it immediately. We really appreciate your very nice comments and we look forward to your next visit. Thank you!
Summary: a decent, clean hotel that needs a little TLC and updating. I tend to lean towards Best Western as I find the brand delivers good, affordably priced accommodations across the U.S. I booked this property for a 1 night stay in early Nov. 2016. It's location is conveniently off I-70 and is located near several other hotels. The exterior of the property looks good, painted likely in the last 3-5 years and the grounds maintained. The check-in/lobby area is somewhat small, but clean and having nice furniture. The breakfast area is off the check-in/lobby area. It fits about 7-8 four top tables and a few 2 person tables. The breakfast is the regular fare (hot scrambled eggs, sausage, cereal, etc.) but I found the variety a little limited. For example, at other Best Westerns I've stayed at there's 2 types of sausage available or bacon with sausage. This breakfast had a more limited selection. Still, it was clean and attended by the staff. The hotel also has a pool room, with a somewhat smaller-than-usual pool and a somewhat larger-than-usual hot tub. It was clean and sufficient towels were provided. So that leaves just the room to review, and this is where the review gets the Average ranking rather than possibly Very Good. The room size and furnishings were standard for a 2 Queen bed room. However, there were some issues. First, one of the beds was positioned so close to the wall, only the very thin could walk on that side of the bed. Second, the room had a few places were the paint was chipped (and possibly the drywall). Third, the faucet had a continuous (though not annoying) drip. Fourth, and most bothersome, while the bathroom had a standard light fixture, there was no switch to operate it. Only a timer switch to operate the heat lamp. Suffice to say, the room could get very warm if one took a hot shower. Replacing a light switch is relatively easy, and I think the other items would be easy to fix too if noted on a room walk-through. Overall, the stay was acceptable. The staff was pleasant. This location is one I would keep in the back of my mind as a fallback place to stay in Topeka, but with a little TLC it would more likely be among my first choices.
Had atrium room, was very NOISY they had tile floors outside the rooms so heard everything all night long. Could not sleep. Food was great we ordered room service, was very prompt and friendly and had breakfast next morning and was great. Cost of food was reasonable, but would have liked free breakfast like most Best Westerns have.
Room was very nice, clean. The bed was very comfortable and not super high like other hotels. My only complaint was no elevator and it was not listed in the hotel description. Breakfast was standard fair but good and hot. Staff were very nice.
Great place. Seemed very new and the room was excellent. The bed mattress was excellent which was very important since we had traveled 800 miles and needed a good nice rest. Breakfast was very good. We arrived in a down pour of rain and the check in area had an over hang so we didn't get wet. The hotel staff was very accommodating.
Good clean and quiet place. Reasonably priced, good hot breakfast. Day employees very friendly and helpful. Night/early AM check out person not helpful, not friendly, needs not to be there to inflict further damage to an otherwise great place.
We have stayed at this motel and have been very satisfied with the room and the service each time. It's also pet friendly and we have had easy access to the outside for our dog. The motel staff has always been very friendly and helpful.
Didn't realize I was sleeping on stained bed sheets until morning. Clear, definable discoloration on the mattress cover - all that was between me and somebody else's "good time" was a thin bed sheet. Totally disgusting!
This hotel was a good location for me while I was in town. It was right off the expressway. Restaurants close by. It was clean, rooms were clean, looked like recently renovated. Breakfast area was small. I was expecting larger, compared to other Best Western's.
I had to come to this hotel to stay for a family funeral. The stay was pleasant. The room was clean and quiet. TV worked fine. The hotel is located in a very good spot to get to everything in the city. Easy in and out. No elevator. I have bad knees and this was a little bothersome. The overall stay was very good though.
The bed in my room was truly fit for royalty. It was soooo comfortable and the sheets were soft and cozy. I felt absolutely pampered! I would have loved to stay a few more nights. I will definitely be back as soon as I come through this area again.
We had a suite which was nice. Though we really wanted to enjoy it, the breakfast lived up to most of the reviews we read. It was terrible. We ended up going out for a meal after eating a few bites at the hotel breakfast.
I did not have any issues here and I have to say the place was clean and the staff was friendly. I would stay here again if I am ever in the area. Breakfast was good and actually hot so that was nice.
This place is a total disappointment. No early check-in (after 12pm when check-in is at 2pm), locked front doors at 1pm, one housekeeping staff for each of the two floors--that apparently had every room occupied the previous night,and one staff for front desk--including mopping the foyer. Toilets are so old that can only flush once an hour or less often (one of the housekeepers is crosstrained to do maintenance). No elevator. Expect strong perfume odor of cleaning products, and music turned up loud to find which of the many open uncleaned rooms one can find housekeeper. No wonder that between 11:30am and 3pm there are still only 4 cars in the parking lot, and no signs of other guests. For the price of the rooms, one would expect better. I do not recommend this place. Owner and management is very poor. Staff are nice.
This hotel was very clean and spacious! The price was so fair and would definitely stay again and recommend it to our closest friends. There was a dog convention during our stay and we didn't notice/hear them throughout our stay. Amenities were promised and were available as soon as we arrived. Front desk host was courteous and friendly.
From the time we entered the front doors, our experience was GREAT. We were greeted promptly by a friendly staff member. He had all our information ready to process. We were checked in and one our way to the room in a matter of minutes. The room was excellent. Very clean and fresh. Breakfast was good and check out was easy. They insisted I park my motorcycle just outside the front door (and under the security camera) so they could keep an eye on it. We will definitely stay here again.
The first thing we said when we entered our room was, "This suite is not so sweet." We had a "two-room suite," with a sofa bed and two queens. The first thing we noticed when we entered the room was the horrible smell. It was overbearing and disgusting. The next thing we noticed upon entering was that the couch was falling apart. Literally. It had a broken leg and the couch cushions were torn. It teetered between the broken and not broken legs when sat upon. We originally booked this hotel for the sofa bed, but with the state of the sofa, there was no way we were going to use it as a bed. The suite had two queen beds on one side of the half-wall divider and a "living area" on the other side. Both sides had TVs. This was awesome, except the TVs were ten feet apart from each other. Which meant you really couldn't comfortably watch TV on one if the other was being watched at the same time. The paint in the room was an atrocious orange that looked like it was painted by a 5 year old (paint bleeding into the trim). At least the bathroom appeared clean, though the towels seemed thin and threadbare. The staff was horrible. They gave us no information upon arrival so we had no idea when breakfast was (which mean we missed it--we weren't happy), when the pool closed, when checkout was. We should have thought to ask, but most front desk staff give you the information when you arrive. All in all, the hotel served its purpose. It was a stop on a long road trip. It was a pleasant enough night's sleep (once we went to the local Walmart and purchased air freshener). However, this is not a hotel I would recommend nor stay at longer than one night.
Checked in around 10:00 PM. Staff was wonderful, had 5 year old with us and even though pool was technically closed staff allowed us to get in for about 30 minutes to help the 5 year old wind down after all day on the road in the car. SO thankful! Room was very clean, smelled great and was so comfortable. Breakfast was basic but fresh fruit and breads, waffles with hearts on them excited our 5 year old grand son. Well done Best Western, once again you have not failed us! Would I recommend? YES!
Motel in general was ok, staff friendly and courteous. But, we had a suite with 2 beds, only enough towels for 2 people. Had to ask for more, although they did give them to us with no problem. Receptacle in room by sink shut off every time you plugged something in. Micro wave not plugged in and cord won't reach any receptacles. Breakfast is small with limited seating and poor variety. One of the worse Best Western breakfasts I've been too on my trip and this is the 8th one on this trip.
We stayed here for one night on our way south. It is an old hotel, immediately discernible by the sagging portico over the front door. Quite a few of the windows had bent screens and overall the place does not look great. However it did have parking available for the moving truck and trailer we had and it was at the end of a long day's drive so we checked in. The hotel is pet friendly but we were not able to get a first floor room as we requested. The room itself was clean and this is the most important thing to me. The exception was the arm chair. That did not look good. Rather dingy and with a torn foot stool. The hotel featured quite a bit of noise from the hallway as well. There is a large empty lot next door which worked well for walking the dogs. I didn't get a chance to have breakfast there. I went down for coffee and the small room was full, all coffee containers empty and just not easy to get around. The room was poorly lit and frankly what I did see did not look appetizing. They were making more coffee but honestly I was irritated that they let everything run out before making more. Might be best to start fresh coffee before the pots run dry completely. I would not stay here again.
This hotel was very well kept and very comfortable. The staff was friendly and accommodating to us, especially when requesting a handicap room. We brought our small dog as well, and they made sure that the room worked for both having a handicap requirement and a dog with us. We would definitely come again.
In our many experiences, Best Western hotels are always clean, comfortable, and pleasant. The physical environment here meets those same standards. The only difference was in the attitude of the registration clerk named Idalis. She was very rude and demeaning to us. We had several questions regarding the hotel's policies, (which we totally understand), but her responses to us were abrupt and sarcastic. She did not speak clearly, mumbled, and spoke very quickly. We had to ask her to repeat everything she said which obviously annoyed her immensely. It's a shame that a first impression has to be so negative.
This hotel is OK, but it is an older facility and lacks many of the amenities of the newer Best Westerns. We were travelling with two adults and one child in the group and made reservations ahead of time. The room we were given had 4 towels, but only 1 washcloth and 1 hand towel. It also had a badly dripping faucet on the sink. We complained about the sink and the shortage of towels, and we were promptly given another room. This room had a better sink, but was missing 2 washcloths and a bar of soap. It seems like this hotel does not properly stock their rooms as a matter of habit. With a reservation with three people, the room should have been stocked with an appropriate number of towels, washcloths and soap. To the credit of the staff, they did take care of the issues quickly and were courteous. Still, more attention to details like this would make this a much better hotel. The room was clean and nice and the pool was good. The continental breakfast was good, but not as extensive as the Best Western Plus line of hotels. Food was hot and tasty.
Hotel was OK, but Biscuits should not be cold and Gravy should be more than lukewarm, both handicap spots were being used illegally, one of the handicap spots (of 2) had blocked signage, the other was being used by hotel employee's brother who was not in the car.
The Best Western was clean and well kept. After a long day of driving and checking in around 10pm, we were expecting a friendly face as we have come to expect from Best Western. However the young woman who checked us in was quite rude not only to is but other guests. The morning staff was wonderful and pleasant as was the lady attending the breakfast. Hopefully the night shift lady was having a bad night. Otherwise the hotel was clean and nice.
This is a hotel that could be made excellent with just a little more attention to detail. Things like making sure that the food in the breakfast bar is adequately stocked, a tray under the ice bucket so the condensation doesn't run everywhere. Overall it is a lovely hotel, nice clean rooms, comfy beds, friendly staff...it just needs little more to make it perfect!!!
Great stay. The price is reasonable, and much better than Kansas City prices. Staff is super friendly and helpful. Breakfast is typical BW. Good internet and movie channels. So overall I recommend this hotel.
This hotel provided all our needs. The staff was very helpful and kind. Pool was great and refreshing. Very reasonable for the money. It was very close to the interstate and to our events location without driving across town.
Stayed for one night at reasonable rates. The hotel is older with bathroom updates. Restaurants nearby and interstate easily accessible within yards of the hotel. Indoor swimming pool definite plus for families. Very quiet and hot breakfast a plus.
Stayed here for a wedding. Check in was great, Nelson was helpful and the room was updated, clean and very nice. Appreciate the refrigerator in the room! Bed was kind of hard, but otherwise great stay. Complimentary breakfast is a plus!
Room 219. Upon arrival we noticed food crumbs on one of the beds. Honestly thought it may have come from my son. The overall appearance of the room other than the crumbs was decent. The air conditioning wasn't cooling the room very well at first, thermostat was set at 54 degrees and it was warm in the room. However the temperature was 100 degrees with high humidity. I would imagine that had something to do with ac issue. The staff is friendly and courteous. Upon waking up my son who is three knocked the comforter off of the bed that we had slept in and this is when my experience turned sour, apparently the cleaning service had not stripped the bed completely and we discovered a used band aid stuck to the top sheet! (Pictures to follow) I immediately called the front desk and asked for the manager and explained to her that not only were crumbs on the bed but that there was a band aid stuck to the sheets. She then proceeded to tell me that I should have complained when we arrived and they would have moved us. As I stated earlier I wasn't completely sure that the crumbs didn't come from my son, we had been on the road for approximately 8 hours and had eaten while driving. She offered me a $15 credit for the lack of cleanliness. We paid $115 and some change. She offered to enroll me into the rewards program and give me 1000 points towards our next stay. I may mention that my son has brain cancer and while he isn't currently undergoing chemotherapy and has an immune system a used bandaid is unacceptable under any circumstances
The price at this hotel was far too high. Quality of room and poor internet was not good. The desk did not tell us about the tax when we got billed. This Best Western was by far the worst of the three that we stayed in; breakfast was unsatisfactory. We stayed at two other BW Pluses on our journey that were in cost than this one including in Dallas with more amenities. Here in Topeka this BW was quite substandard.
Hands down the Best Western Topeka Inn and Suites was the best I ever stayed. Staff was very AMAZING and the rooms were clean, and everything worked. The staff made me feel like I was on some VIP list and it felt pretty good to get that service with a smile. Thank you !!
This was a very clean, quiet, and comfortable place to stay. The breakfast room had good choices. Staff very helpful. I also enjoyed the pool. This motel is close to the interstate but the street wasn't too busy-easy access.
This was an older hotel. Not a Plus hotel. I could tell they had tried to update at one time but the finishes were poorly done on calling and flooring. I requested a first floor room because I had a heavy suitcase and I have had surgeries on my keen and back. They couldn't accommodate me even nought when I got their I was the only one I the parking lot. Be aware this hotel does NOT have and elevator. The beds were comfortable and the rooms were adequate. Ok for a quick stay on the road. Breakfast was typical continental. No restaurants close by. Had to drive to Wannamaker Road where all the other hotels are located.
room 231, room hot. A/c kept stopping. Finally set to low temp and fan to max. still stopped but room finally got cool, might need coolant? Breakfast ran short of eggs and sausage. We were warned about no Elevator, but didnt need one for the short stay.
We enjoyed the extra space in the suite. The beds were very comfortable and the room was clean. The bathroom fan made a lot of noise and the shower water pipes whistled when in use. We would stay here again. The kids enjoyed the pool and hot tub.
hotel was on a very convenient location near highway. Staff gave me express check out which was very nice. Indoor pool was well kept and clean. Breakfast had a wide variety of options and I was pleasantly surprised at how good it was. Property looks well kept.
While the staff was excellent and fixed our COLD water problem, the rest of the experience was lacking. The room was smelly, the bath tub slippery (not clean?), the toilet so close to the door and wall, it was difficult to use. Slept good on a pretty good bed, NICE pillows. Breakfast pretty slim and not very inviting in appearance. Paid too much for what we got.
This is a very good hotel. The staff are top notch and the overall appearance of this property is excellent! The breakfast in the mornings is really good and a good way to start off a busy day. It is very close to the interstate, but if you are needing to a good nights rest better go somewhere else as you would get better rest sleeping on a bed of nails than their mattresses! Man, they are solid and firm..take that back EXTRA FIRM! If you like sleeping on an extra firm mattress then this is the place for you. If you are like me and need a little bit of softness look somewhere else. Just thought I would warn travelers of this places firm mattresses.
Retrofitted from probably the 70's. Very nicely done. It looks like a brand new building. Easy to find right off I 70. Mile to Starbucks (one of only 3 or 4 in all of Topeka. There is a wall between the bedroom and the living room with an opening but no door between the two areas. T V in both areas. Very spacious with nice furniture. Very clean. Only charged me $10 for my dog not $20 like most places. Breakfast is the basic powdered eggs and sausage. Coffee and cookies in the lobby at night. Very easy to find.
Was right off the highway.Cozy,clean.and classy!We stayed in the whirlpool suite with king size bed.Whirlpool was very nice and relaxing.King bed was very spacious loved it!Would recommend this hotel to friends and family.
Overall experience was phenomenal, the staff was very friendly and helpful when it came to places to visit and eat in Topeka, and the room itself was very clean and comfortable. This was my first time staying at a Best Western and will most likely stay at another one because of my experience.
After asking for a first floor room on the website reservation, we were given a 2nd floor room in a hotel that had no elevator. The complimentary breakfast was average. The inroom wifi was good. I don't blame Best Western for the exorbitant state/local room tax that was charged.
From check in to check out my stay was very good. My son and I enjoyed the pool, which was the cleanest pool I have ever seen. The bed was nice and comfortable. The room was perfect size for us and the breakfast was delicious. This is a great hotel.
Clean rooms, comfy bed, noise level reasonable, friendly staff..helpful staff and beds are comfy enough my hubby wants to own one. I have stayed at other places in town on previous trips and none that are reasonably priced compare to this one. It is definitely worth the few extra dollars to get a good nights sleep and have a comfortable stay.
We have stayed here before about a year ago but this time it was not good. The bed was very hard. You could feel every movement from the other person in the bed. The back of the bathroom door appeared to be smeared with peanut butter. I would have thought it was wood putty, but there were still alot of holes. I brought this to the front desks attention and was told that there were plans to replace all bathroom doors this summer. I mentioned a good sanding was in order and was told the manager would be notified. The hotel was sold out so no other rooms were available. I won't stay here again.
The hotel was very clean, quite and the bed was extremely comfortable. The water pressure and temperature in the shower was excellent. The staff were all very helpful and friendly. If in the area again we will be sure to stay here.
Stayed here passing thru Topeka. This was my first stay at a Best Western and I was pleasantly surprised at how nice this hotel is. The breakfast attendant was extremely helpful and made sure I enjoyed the breakfast. I will start staying at more best western's after this experience.
I rented 5 rooms for high school students, bus driver, and teacher (me). Service was excellent. We competed at FBLA Convention across town. In the past I have been given a price break for high school and for staying there every year for the same contest.
Very nice hotel...staff was extremely nice.my grandsons enjoyed the indoor pool and the room was clean and very comfortable. .. the continental breakfast was great... the boys loved the waffles!!! Everything was stocked for breakfast! !! The hotel was quiet even though it was booked solid due to wrestling tournament... but all the staff had smiles and so helpful and friendly... if u are ever in topeka kansas u can't go wrong booking at this hotel!!!
I have stayed at this particular Best Western multiple times. It is consistently clean with a friendly staff. Pet friendly with a great place to walk the dogs on the other side of the parking lot. Nice indoor pool.
Hotel looked nice from pictures and I am a rewards member so I decided to choose this hotel for a night stay. Room was very clean, wifi fast and breakfast was better than most. One of the better best westerns that I stayed at during my road trip.
Clogged toilet upon arrival. Sent plunger for do it yourself solution to problem. Handicap walking breathing-given room on second floor no elevator. Possible violation to Aid to Disabilities Act. Wake up call not given-late departure facing bad weather and a 600 mile driving trip. Not usual quality for a Best Western and will never stay in this location in Topeka Kansas
I have stayed at this hotel before and was excited when we saw they had a jacuzzi room well the jacuzzi left us wanting more it was not in proper working order to enjoy it fully. Breakfast before had been better not sure why they took away some of the choices
We recently stayed here overnight on a business trip and were pleased with the service and the hotel. The room was comfortable, quiet, and clean. It had a separate sitting area with two flat screen televisions (king room). The breakfast was just okay but kind of what you might expect. The staff was very helpful and the free internet worked well. Overall it was a very good stay.
This is a very clean hotel with a great free breakfast and Staff very friendly and welcoming, rooms are spacious, contemporary & clean. The staff is more than accommodating. The hotel is such a good value; no complaints about this hotel whatsoever. I will definitely be back. Thank You!
During our family vacation we booked every time through Best Western and Topeka Kansas was the last one before home. We arrived at 8:15pm and go up to our room the toilet seat was not sturdy, but said we can deal with it 1 night and went swimming. The pool was very cold water and when we got back into our room to turn T.V. on for the kids it wouldn't work. We need to use the fridge and that didn't work either. To our surprise they were both unplugged behind the dresser by the extention cord, not the outlet on the wall. then time for bed since it was 10pm and the people before turned the mattress over so the bed was rock hard. We complained to front desk and they couldn't put us in no other room. She would talk to managerment the next day. they only took $7.00 off our bill very disappointed in the service and what we had to go through.
My family and I have stayed at this motel several times in the past and it is our first choice of a place to stay in Topeka, KS. Would certainly recommend Best Western as a good motel to stay in no matter where you are staying. They have an excellent facility and serve a very good breakfast.
Not trying to be cryptic; I'm pretty easy to please! But we got off to a rocky start which was mitigated perfectly satisfactorily by the front desk; the reason good staff is even more important than a good facility. The lobby, hallways and rooms are luxurious! But our key didn't work! Went Back down to lobby, got a key that worked but the room wasn't the right one, it didn't have enough beds! Back for another key before we found our room for the night! After traveling all day, I really wanted to soak in the hot tub. Sadly, the temperature was not very hot so I didn't stay long. This could have been another mark against a perfect score in my review. But I was so grateful they allowed us to use the pool area after the posted closing time of 10:00 p.m, we were satisfied. In short, things were not perfect. But Fernanda at the front desk was so accommodating and so charming, little else mattered. A hot breakfast the next morning and more help from the front desk, I asked for a pizza box to shield my vans radiator from freezing rain, and we were in our way happily. Excellent public service can ameliorate a multitude of discomforts.
Had a wonderful weekend stay here. Hotel is very clean and the room was perfect. Very large room with a comfortable bed. The front desk clerk was very polite and helpful. Hot breakfast was a perfect end to my stay. Highly recommend this hotel.
Forced to stop in Topeka because of weather but quickly found a Best Western close by. It was a clean, basic hotel with very friendly staff. Great breakfast selection including strawberries and whipped cream for the waffles. Beds are a little old but still comfortable enough.
Had to stay at a hotel due to plumbing issues at our house. This hotel was within half a mile. The girls at the front counter were very nice. One was being trained. I was checked in fairly quickly. The room (#201) was nice. It was quite clean and had everything we needed for an overnight stay. The hotel was quiet but I doubt there were any children there at the time. Bed was comfy. Bathroom was pretty plain but clean and functional. Ample supply of towels. Everything worked fine. The only things wrong were the bathtub faucet leaked around the handle while the faucet was on, although that did not cause me any problems, and two containers of body lotion left for bathroom instead of one shampoo and one body lotion. I went to the front desk and they got me a shampoo right away. I had to leave early for work so did not sample the breakfast. I was quite happy with my stay and would recommend this hotel.
Had a very enjoyable experience while here. Very quiet and comfortable room. I usually don't sleep well while in a hotel and I slept like a baby during our stay. The lounge chair was appreciated along with the refrigerator. The location close to Gage Park was perfect for our time at the Pow Wow and gave us a quiet place to relax between sessions.
We stayed here on our way to Utah. We have a rewards card but because we used a coupon to get a reasonable rate we were told no point on that stay. The room number was 101. The fan in the bathroom was so loud and if you turned it off you had no light in the bathroom. We did report it but who knows if it will get fixed. The room was clean and the rate was close to $70. I think we should have gotten reward points. If you have a rewards card and use a coupon don't expect points. I really see no reason to have a rewards card. I would prefer the lower rate.
Room was clean but very dated and bathroom could really use some upgrade. Our first room tv had no sound so was given a larger room. Lost microwave in exchange but ok with that. For the price was ok but not sure I'd stay again. M
My first experience was based on getting a 25.00 gift card for two nights stay. Another person that I was traveling with had decided to try the Topeka facility and see after a nice night in Dillon, CO. I have no real complaints of the Topeka property. There are no restrurants nearby and two conveince stores with minimal things to eat. All in all I'd stay there again.
We stayed here for two nights while we were attending a football game in Manhattan Kansas. We relceived better rates and had more restaurant choices. Hotel has an indoor pool and hot tub and breakfast. Most seem to have some sort of breakfast now. Nice rooms remember this is not the Ritz but for the price and traveling it is very good for a few nights.
The bed was comfortable, room clean, some maintenance work is needed on the bathroom tile, caulking missing. Breakfast just average but was good enough for my wife and I. Easy on and off the freeway and gas station next door for an easy fill up.
Room was clean and large. Bathroom clean. Breakfast was not very good, many items were gone when we went to breakfast. Front desk clerks were friendly and helpful. Indoor pool appeared clean, as did lobby.
Room was clean and well maintained , Wi-Fi was better than most, easy on and off freeway access. There is a fuel station and convenience store across lot for snacks. Breakfast was well supplied and fresh. This was a one night layover, the impression left was good and would use it again.
The reviews are spot on. We where just passing by on our way home to Kentucky and wanted a comfortable place to stay after driving for 13 hours. The front desk was nice, the room was clean and comfortable. But the hot breakfast was the best part. For a cheaper stay we were surprised at the choices at breakfast; hot biscuits and gravy, sausage and eggs was what we needed to start our day.
no elevator be aware if get 2nd floor freezer did not freeze bed rather hard breakfast selection eggs, biscuit, gravy, yogart, sausage few restuarants nearby better rates at nearby places friendly people
There was a urine smell in bathroom. Didn't think the room had been cleaned all that well. The coffee maker had nasty water coming out. The OJ had not been checked before breakfast and the breakfast was not that great. Morning person was not friendly at all. Were only given 3 wash clothes and 2 hand towels in room.
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