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Best Western Tomah Hotel, Tomah

4.0/5  - basé sur 242 notations.
1017 E McCoy Boulevard, 54660-3264, Tomah, United States - See map

Exciting events are happening year-round near this Tomah hotel, and our guests never miss out on any of the action. Whether you're in town for Warrens Cranberry Festival, Fort McCoy, Necedah Wildlife Refuge Volk Field Air Base, you deserve to be pampered. Many of our guests travel from around the country for the Ocean Spray® headquarters, but you don't need a guided tour of the famous beverage to feel refreshed. This Best Western Tomah Hotel is conveniently located at the I90/94 interchange. We're a full-service, dog-friendly hotel, so feel free to book a pet-friendly room and bring the dog! We're also located near military bases and are proud to host service men and women and their families. Some of our guests travel to take advantage of the fantastic snowmobile trails nearby. Others lodging with us like to explore the Amish community. Guided tours and high-quality furniture from local shops are must-sees when staying at this Tomah hotel. The National Tractor Pull is an annual event that promises a great time for everyone. Sometimes traveling on business is necessary. This Tomah hotel regularly welcomes employees of Toro®, Cardinal, and Volk Field to name a few. There's no reason you can't be pampered just because you're punching the clock. Enjoy idyllic amenities, great service and affordable rates. Book a spacious room at Best Western Tomah Hotel, where guests are always treated like a member of the family!

Best Western

Tomah Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 244 guest reviews
NOTE ISSUED
Excellent
113
Very Good
74
Average
34
Poor
13
Terrible
10
REFER TO NOTICE
Business Business
66
Couples Couples
54
Family Family
83
Friends getaway Friends getaway
22
Solo travel Solo travel
11
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Very clean"

5
13/07/2018

Hotel and room were very clean. Staff was friendly. The space to let the dogs run off leash was very clean and well maintained, too. I would definitely stay here again. Had a good breakfast at the attached Perkins restaurant.

Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
Happy to hear you enjoyed your stay with us! We're looking forward to your next visit!

"good stop"

4
12/07/2018

The place and room was clean and a good value for the price of the room. staff was friendly and helpfully both coming and going. The shower was very nice water was hot if you need and the pressure was strong. spacious bathroom. beds queens were nice and comfortable for sleeping. no free breakfast but they give you a 4 dollar coupon for the Perkins restaurant which is attached to the motel. good parking. would recomend a place to stay if you are in the Tomah area

Sara W, Guest Relations Manager at Best Western Tomah Hotel, responded to this review
Thank you for taking the time to leave a review! We hope to see you back soon!

"Heroes"

5
29/06/2018

My work requires for me to be on the road everyday. After an already very long day my truck broke down and had to be towed in late at night to a repair shop. The repair shop recommended Best Western in Tomah and I quickly agreed because I usually have a good experience with them. By the time I got to the hotel it was almost 11pm and Dani the receptionist, greeted me with a smile and a warm welcome and got me checked in quickly. Well with everything that went on in my horrible day, I hadn't been able to even eat since breakfast and everything was closed. I went back to the front desk and asked Dani if she could break a $20 so I could at least get a vending machine dinner. She gladly got me change and then paused. She then informed me that she happened to have an extra Subway sandwich that she wasn't going to eat and I could have it if I wanted it. She was my hero for the day, and it helped turn my horrible day into a more relaxed night. So thank you to Everyone at the Best Western, and a special thanks to Dani. Matt

Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
We're glad to hear Dani was able to shine a little light on such a dim day for you. We hope to see you again when you are in the area!

"You can hear the person in the next room going to the bathroom, coughing, and talking"

2
26/06/2018

My title basically sums it up. I was woken up at 5AM to the person in the next room taking a dump. Think about it. The bathroom door was closed. I am asleep. Suddenly I am woken up by coughing as if it is right beside my ear. Except it wasn't, this person was in the next room. Then, I hear the person taking a dump. Yes, I am in bed, and I can hear the person in the neighboring room GOING TO THE TOILET. And to top it all off, when I almost fell asleep again, I could hear the person talking on their phone for 2 hours, from 5:30AM to 7:30AM. I know, it doesn't seem possible, but it is. Apparently the ventilation system connecting both of our rooms were wide open, so any sound you make in one room is easily heard in the other. This is THE MOST RIDICULOUS ENGINEERING DESIGN I have ever seen in a hotel room in my life. Who thought that doing this was a good idea? I spent the rest of the day, teary eyed and gross, because of my REM sleep disruption and who knows what that guy was doing in his room, because it obviously vented out into my room.

Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Ihope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"good place to stop"

4
03/06/2018

convenient to I-94. older hotel, but room was excellent, and staff were very helpful and courteous. no breakfast service, but discount coupons are issued for the perkins restaurant located on the property. breakfast there was quite good. overall, we'd stay here again!

Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
Thank you for staying with us. We'd love to have you back soon!

"Smokey and stale"

1
08/05/2018

This place is disgusting! I could smell the old smoke and staleness as soon as i walked in! I turned the air up high to drive the smell out but just blew all the dust and mold around. I didnt sleep at all and left with red itchy eyes and a sore throat.

Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
We are sorry to hear you were not happy with your stay. Had this been brought to our attention, we would have been happy to help you get switched to a different room.

"Great experience at Best Western"

5
16/04/2018

This Best western is in a quiet and convenient location. The staff is very polite and helpful. There are several restaurants and shopping places near by, to include a restaurant attached to the hotel. The room and hotel overall is very clean.

Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
Thank you for staying with us. We hope to see you again soon!

"Drove by many times."

3
05/04/2018

This was our third visit to Hood River. Camped the two times prior. Very friendly people, the .Rrestaurant has a limited menu but is really good. The Lounge really hops around 5:00 wiht most visitors eating diner there. Prices are low and the food is top notch. The room we had was clean but worn. They say this property has been remodled. In reality the work is being done now. Our first night we laid awake with noise from workers putting in new carpet below us at 11:00 pm. We were to get a discount but for the lost sleep but our bill did not reflecy any discount. We opted for an email copy but I should looked someone in the fase to make sure it happens

Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
We are sorry to hear your stay was less than perfect. However, I don't believe this review is for the Tomah, WI location. We are not near Hood River nor are we replacing our carpet.

"Incredible Service"

5
11/02/2018

We stayed there February 9-11, 2018 for a hockey tournament. There was also another team that stayed there, along with another event. The hotel made sure that all had ample space for each to have their own meeting/get together areas. They went over and beyond by setting that all up for us, without us even having to ask. They also provided the teams with an ice cream, hot chocolate and coffee bar with many toppings. They were very polite and friendly, and more than accommodating. The hotel and rooms were very clean and comfortable. Considering the number of people and kids at the hotel, it was very quiet and relaxing.

Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
We're so glad to hear everyone was able to enjoy themselves! We hope you all will be back to stay with us again!

"Never again"

2
13/01/2018

I work on a railroad gang and we are always happy when CLC books us in a best western or best western plus. Until this one. Was packed full of kids hockey teams and was the noisiest hotel we've ever stayed in. Some of the guys myself included called the desk because kids were playing hockey in the hallway. Yes, you read that correctly. Was told sorry but kids will be kids. After 2 weeks of 16 hours a day this was the wrong response. 12 rooms booked and all we wanted was sleep. Checked out after 1 night for a quieter place and will probably have CLC remove them from the list. The restaurant food was good and room was clean. New furnishings but in disrepair (wallpaper, ceiling stains in bathroom, etc). Was also the first BW we've been to in a long time which didn't include hot breakfast. They offer a coupon for the next door restaurant. Staff was friendly besides allowing 75 kids to run amok. Would like to see BW improve this one.

Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
We are sorry to hear you were not satisfied with your stay. There are several weekends during the winter that can be very hectic with families in town for tournaments.

"quality place + pet friendly"

5
03/01/2018

Very pleased with pet friendly room capability without any odors or indications of previous pet usages. Quality bed and linens for great sleep. Typical amenities in room plus small refrigerator & microwave, too.

Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
Thank you for staying with us. We hope to see you again soon!

"Good place to stay and eat"

5
23/12/2017

Good location, good accommodation, friendly staff and excellent comfort food restaurant adjacent to hotel. The hotel offers a little discount for the restaurant, which is very convenient and adds up when you include breakfast, dinner for several days.

Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
Thank you for staying with us. We hope to see you all again soon!

"Pet friendly"

5
11/12/2017

This hotel has a courtyard for dogs to run free. Bags are provided by the hotel for dog waste. It is a nice feature for dog owners; however, shameful how owners expect hotel staff to pick up after their dog. Pet owners pick up after your dog, so that this amenity lasts.

Sara W, Guest Relations Manager at Best Western Tomah Hotel, responded to this review
Thank you, not only for staying with us, but for picking up after your furbaby!

"Great Place"

5
06/11/2017

I would stay here again. Kids enjoyed it also. The beds were comfortable. The water was hot. The swimming pool was very nice and clean. AC worked great. The staff was friendly and helpful. All around a Great Place to stay.

Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
We're glad to hear you enjoyed your stay. We'll look forward to your next visit!

"Comfortable and Clean"

4
31/10/2017

The hotel room was clean, comfortable, and adequate for my needs. The staff was friendly and helpful. Convenient location close to the highways and the areas I was visiting. Restaurant connected to the hotel is a plus.

"Clean, Comforatable and Convenient"

4
30/10/2017

Overall good experience. Convenient location and comfortable beds. There was a wedding party at the hotel and the front desk guy thoughtfully asked if we wanted a room away from the revelry? Yes! Had some problems with room lamp and clock, but the same front desk guy came to the room quickly and resolved the problems. No buffet breakfast, but rather discount coupons for the connected Perkins restaurant. Not bad! We would stay again if it fits our travel schedule.

Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
We are so glad to hear our desk staff was accommodating and able to resolve the lamp/clock issue for you. We hope to see you again soon!

"Great Place to stay near the Sparta biking trail"

5
15/10/2017

If you are lookin for a great place to stay near the Sparta trail, THIS IS IT. Great rooms, a very responsive and willing to help staff, and a fabulous breakfast buffer. The buffer have everything that you might want to eat!! Ham, Bacon, Sausage, Scrambled eggs, pancakes, French toast, biscuits and gravy, hot and cold cereal, toast, English muffins, French toast, make your own waffles, yogurt, juice, coffee, milk. oatmeal with various toppings to put on....and MORE!

Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
While this is a wonderful review, you must be thinking of a different hotel. We do not offer a breakfast buffet because we have an onsite Perkins Restaurant.

"If you are looking for"

2
15/10/2017

Not any type of breakfast served - even though advertised as full breakfast. They DID have a take with you that consisted of an apply and a bottle of water. BIG DEAL for the the highest priced motel in the area. Only option for coffee in Reception area is NON-Decafiniated

Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
We were sorry to hear that you were not satisfied with your stay. As we have a full-service Perkins restaurant on site, we do not offer a continental breakfast. We do offer our guests a discount to use on their breakfast at the restaurant or a "Grab & Go" breakfast consisting of water, fruit, breakfast bar, and something extra (such as a muffin, or mini doughnuts). While we brew large pots of regular coffee, in order to reduce waste and maintain freshness, we only offer decaf and tea in the form of individual packets in the lobby.

"Highly Recommend"

5
14/09/2017

I don't really do reviews but everytime we travel as a family I always check people's review so I decided to do might as well do my own reviews on each hotels that we stayed in. As for this hotel... Cleanliness - checked! Bed - checked! Washroom/Restroom - (beyond what I expected) checked! Front desk personnel are very polite. We did not use the pool so can't say anything about it. Very much highly recommended! Perkin's Restaurant is attached on the hotel, check your food make sure there is no broken glass on your food, which I had mine, I only found out when we were on the road already :(

Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
We are happy to hear you enjoyed your stay at the hotel! We hope to see you again!

"Had a great stay at the Best Western!"

5
10/09/2017

We were traveling for some work at Fort McCoy over the weekend. Specifically, with the WI National Guard. We were also traveling with two dogs. After the overnight at the hotel, we were supposed to be back by 1pm. However, we were running late and wouldn't be back until 2pm. So, we called the front desk where Dani was working. She asked if she could go into the room to let the dogs out as they were beginning to ask to be let out. So, Dani went into the room, leashed up the pups, and let them run around in their really wonderful little doggie park at the hotel. 15 minutes later, they were back in the room cuddling on the bed. I really, really appreciated this kind gesture. It helped us out a lot. Otherwise, the room was great, the hotel was clean and very nice as well. Also, the Perkins restaurant that was attached served good breakfast! I would recommend this place for sure! Especially, if you're traveling with dogs.

Sara W, Guest Relations Manager at Best Western Tomah Hotel, responded to this review
We're so glad to hear you had a good stay. We hope to see you again soon!

"Needs help"

2
16/08/2017

You get one extra star for the front desk staff, which were all very nice, friendly, and helpful. Other than that, this place needs to dramatically improve. Our room, although decorated fairly modern, had a musty smell to it. There were patch marks all across the ceiling, I don't know what was going on there. The bathroom was worse, how can management think that shower head is acceptable??? The walls are paper thin, we could hear the whole conversations in the rooms next to us and heard every footstep of the guests in the room above us, "thump thump thump" across the floor. I would like to say I will give you a second chance but there are too many other options in town that I would rather stay at now.

Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
I am sorry to hear your room was less than satisfactory. Maintenance is making their way through the rooms to correct concerns such as these. We hope you will give us another chance.

"Won't stay again"

1
14/08/2017

The 70's decor was awful, the old musty smell was just as bad. I wanted to leave and find another place to stay. Way too overpriced, you can stay at the Hampton Inn for $6.00 more and get a much nicer room, a continental breakfast and a spa/hot tub that didn't have yellow colored water.

Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
I'm sorry to hear you were not satisfied with your stay. Our rates are based on demand and are typically $30/night lower than the Hampton.

"The Boy's Are Back In Town Reunion"

5
31/07/2017

Check in went very nice Sara took care of us fast ,Rooms were very nice,We rented the Banquet room and it was set up very nice .Laura asked if we needed anything else !! The Reunion went as planned And it was GREAT!! Thank You!!

Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
We're so glad to hear that you all had a good time. It was a great group to have!

"Excellent Stay"

5
24/07/2017

Wonderfully comfortable hotel, especially for my handicapped wife. Very accessible & very accommodating. We will be back next year. We enjoyed the restaurant connected to the hotel. Perhaps we will bring our little dog next year since you have pet friendly rooms. We told our family about our nice stay.

Sara W, Guest Relations Manager at Best Western Tomah Hotel, responded to this review
Thank you for staying with us. We're looking forward to your next visit!

"Best western Tomah WI "

5
13/07/2017

My husband and dogs stayed one night on our way home from vacation in MN...... first time staying at a hotel with dogs....this hotel was a pleasant surprise! Very clean and lots of area for the dogs to roam and take care of their business! Staff was beyond friendly and accommodating..... very clean and! Would def stay again !

Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
We are looking forward to your next visit!

"A nice surprise!"

4
09/07/2017

I had to come to Tomah for business. The company put me up in a hotel that was not satisfactory, so I moved across the street to the Best Western. I noticed it from the outside. The grounds were clean, the building looked new so I went in and asked to see a room. The front desk staff was super friendly. I saw the room and knew immediately I was going to stay there. They have a gym, enough to get a work-out in.(no free weights), they are attached to a Perkins (good breakfast) and the hotel was extremely clean. I did have some issues with my phone and one lady in housekeeping, I believe was the Manager. But I would HIGHLY recommend this hotel to anyone.

Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
We're so glad you were able to stay with us! We are correcting the issues you faced, so your next stay will be even better. Thank you!

"great stop over"

5
03/07/2017

I have been staying at this Best Western for several years on my way back from a Canadian fishing trip with friends. The hotel is always clean and comfortable and the service is A-1. Adjoining restaurant is a plus.

Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
We are so glad to be part of this tradition! Looking forward to seeing you next year!

"Great Stay"

5
24/06/2017

One night stay at Best Western in Tomah, Wisconsin. Trip was for leisure. Check in was very efficient and was completed in 3-4 minutes. Two Clerks were very, very friendly and efficient. They also were very helpful a little later when I asked for recommendations and directions for restaurants in area . On a scale of one to ten, every aspect of my stay was a 10.

Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
We're so glad to hear you enjoyed your stay! We are looking forward to your next visit!

"GOOD"

4
23/06/2017

The staff was helpful in all respects. The restaurant was attached did not have to leave the building.The stay was just a stop over.Gas station was within a block of the hotel. We were there to sleep and get back on the road the next day.

Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
Glad to hear we were able to make this portion of your trip go smoothly!

"Nice Hotel, No Hot Water after 5 minutes"

3
23/06/2017

nice and friendly staff, nice hotel, but hot water ran out after 5 minutes. Then had to increase hot water lever and it ran out again. Did this three times. Room was fine. Bed was uncomfortable. There are restaurants nearby which is nice, so you do have some options.

Sara W, Guest Relations Manager at Best Western Tomah Hotel, responded to this review
We are sorry to hear that your stay was less than perfect. It sounds like a problem with the mixing valve in the shower. I will provide your feedback to maintenance so we can correct the issue. Thank you for letting us know about this!

"Nice stay"

5
23/06/2017

The service of the staff was excellent and that includes the Perkins staff that worked in the restaurant and bar lounge I picked this hotel again after my first stay because of the staff service and the convenience of the location of the hotel. My only complaint would be to have more usb ports in the rooms.

Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
Thank you for staying with us again! We are researching some options for additional usb ports and/or outlets in the rooms.

"Never Again"

2
23/05/2017

My room was clean, but the interior was very off-putting. I saw so much dirt/trash on the stairs/in the lobby/entrance. You could hear the other guests thru the walls watching TV. Customer service was sub-par.

Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
We are sorry to hear your stay was less than satisfying.

"Comfort and Quiet"

4
29/04/2017

When I am working away from my home area I prefer comfortable and quiet hotels. This one met both of those requirements. The price was the added bonus. I also enjoyed the fact that there is a bar and restaurant attached to the hotel. The only thing that I would have liked would be an included breakfast and not just a $3.00 coupon.

Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
We are glad to hear that your stay was comfortable and quiet. As we have the attached restaurant, we do have several Breakfast options available. As you mentioned, there is a $3.00 discount option. Another option, for those guests that like a quick light meal, is the "Grab & Go" Breakfast bag consisting of a bottle of water, fruit, muffin, and granola bar. The third option is to book a room that includes "Breakfast for Two". For our guests booking the Breakfast option, they receive a gift certificate for 2 entrees and 2 beverages between 6am and 10am at the adjoing Perkins Restaurant (not to exceed $25.00) We hope you will be back soon to explore the other Breakfast options!

"GREAT hotel"

5
28/03/2017

Hotel in a quiet setting. Rooms were large and updated. Beds were very comfortable. Very relaxing and homey place to stay while traveling. Would highly recommend. Easily accessible from I 94 and I 90. Grab and Go bags in the morning were fun and enjoyable!

Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
We are so glad to hear you enjoyed your stay. Looking forward to your next visit!

"here on Bussiness"

3
01/03/2017

while the hotle is trying to be updated the facility lacks alot the staff is great but the facility is just above a motel and if i did not have to stay here i would not all you need is a bed then this is your place

Sara W, Front Office Manager at Best Western Tomah Hotel, responded to this review
We hope you will stay with us again as we continue with our updates.

"Should not be rated as highly"

2
24/02/2017

Stayed in this hotel in December while dealing with the death of my father. They hotel is conveniently locate and is attached to a Perkins restaurant. These are the best things about this hotel. The hotel is under new management and undergoing renovations. The room was cold even with the heat on do to there being gaps between the window/HVAC section and the connecting wall. We could see the parking lot light coming through the gap in the wall, along with single digit cold of the Wisconsin winter. The hotel does provide a $10 breakfast compensation to be used at the attached Perkins because they themselves do not serve breakfast. Could be a nice hotel once all the renovations are complete and the gaps are sealed, but I would stay at another hotel until such time.

Sara W, Guest Relations Manager at Best Western Tomah Hotel, responded to this review
I'm sorry we weren't able to provide you more comfortable accommodations during your time of need. As we continue our renovations, we hope you will choose to stay with us again.

"Wisconsin Get-A-Way"

5
23/02/2017

I attended the hotel for a conference of Hoof Trimmers. The hotel is in a good location, has a Perkin's as part of it and a bar. The room was spacious, clean and well equipped. I have to say what made it 5 star for me was the attitude of the staff. We had 80+ trimmers staying from across the area plus some of us from overseas and there were groups spread about drinking until late. Despite having a group of guys drinking their own beer in reception we weren't told off or moved but looked after superbly well. I had a great weekend here and would definitely stay again.

Sara W, Guest Relations Manager at Best Western Tomah Hotel, responded to this review
So glad to hear you had a good time. I hope you can make it again next year!

"Average Hotel but poor customer service to complaint"

3
14/02/2017

Check in process was very easy, and hotel is attached to a restaurant and bar, which is very convenient. Rooms are a bit dated, but overall pretty clean. Bed was comfortable and the area was fairly quiet. In the morning i went to take a shower, half way through the shower the hot water ran out. I noted it was not the usual prime time for people to take showers (8am) but there was no hot water at all....not even warm, just extremely cold water. I waited about 15 mins, still no hot water. When i went to the front desk to complain, she said "Well it looks like the maintenance man will have something to do today" No apology, no concern....nothing at all....

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We will be using your feedback to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Decent hotel"

3
05/11/2016

The hotel is alright, the Perkins and lounge are the best parts. Staff is friendly. The internet is absolute garbage. I had better internet connection in Afghanistan. Doesn't help that there's no AT&T coverage in Tomah.

"Kids loved the pool!"

4
25/10/2016

The rooms were clean, beds were comfy, Internet was included, and staff was friendly!!! There was a Perkins in the hotel that had breakfast, but it wasn't free. The hotel gave us vouchers for a certain amount off, but only a certain amount of vouchers were allowed per room. The pool area was great though!!! Had a sauna, hot tub, and large pool!!!

"Best Motel in the Midwest if traveling with a dog"

5
13/10/2016

This motel is a gem if you are traveling with your pooch. The staff have all the best qualities we associate with the midwest. They were genuinely kind, courteous, helpful, clean, et al. The best part is an indoor courtyard where your dog can run free or play ball. Finally while staff treat you as their most special guest, they will treat your dog as their most valuable guest also. If you don't have pets, don't worry. Their rooms and bedding are very, very clean.

"Contractors are 2nd rate guests"

1
01/10/2016

Makes you feel like they're doing you a favor by allowing you to stay at their motel. If you get a discounted rate at this motel they do not give you the breakfast discount. It's her policy but she tried to blame the night clerk. They cater to the one time guest not the long term guests. Been traveling for almost 30 years and won't return to this one.

"Good overall experience"

3
28/09/2016

Staff were very friendly, rooms were dated and the walls were super thin. Very little lighting at the back of the hotel which made me quite nervous. Boys really enjoyed the pool. Overall it was fine for 1 night.

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
Thank you for taking the time to leave your feedback. We have several projects in the works that I'm sure you will be pleased with on your next visit. New Carpeting for the rooms has been ordered and we are researching our options to brighten up the back of the property at night. If you have any ideas or other suggestions we would love to hear them!

"Excellent service"

4
25/09/2016

This motel is a pleasant stop, and the personnel were very friendly. After we left to continue our trip, I remembered about a hundred miles down the road that I had left a shirt in the closet. I called the motel, and the clerk said she would look for it. I really didn't expect the get the shirt back, but someone called later and said the shirt was in the mail. They didn't have to do this, and I was very pleasantly surprised. Also, the breakfast coupon for Perkins was most welcome. I don't normally like Perkins, but the breakfast was quite good, and the waitress was very friendly.

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
Thank you for sharing your experience!

"The Best Western Non - Customer Service"

1
25/09/2016

I arrived at an airport before noon with a 5 plus hour drive ahead of me to the hotel. My luggage did not arrive until after 10:15 PM. I called the BW customer service number on my card asking if I could change my reservation. Answer: a very abrupt NO; when I asked for some consideration due to the circumstance I was told "we cannot do that". I said thanks and hung up.

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
On behalf of our entire team in Tomah, I would like to apologize for the poor service you received both from the airline and the Central Best Western customer service number. If you should ever find yourself in this predicament again, please try contacting the staff/manager at the local property phone number. In my experience, they have been more understanding (and willing to work with their guests) at the property level than the global level. Should you find yourself traveling to Tomah again, I hope that you will consider staying with us so that we can have a chance to provide you with a superior experience.

"OK, but..."

3
22/09/2016

Was very surprised to see attached Perkins Restaurant which we do not patronize due to poor quality of food and service and then find out that we would get $3.00 coupon off for breakfast or they would give us a bottle of water and a banana or apple? Then we asked for first floor room and were placed on 2nd floor "but it is right off the elevator". They then told the next person that came in they were not busy or full. To be fair, I did call BW Rewards Center and they advanced us several thousand rewards points upon asking what we paid for breakfast at Denny's. At the end of our road trip we chose to drive home through Wisconsin although it was an hour longer. Their hospitality is always above average as is their food so this was certainly unexpected.

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
We do offer a pre-packed "Grab & Go" breakfast consisting of bottled water, fruit, granola bar, and a muffin for those guests that prefer to get on the road rather than having a cooked-to-order meal in the onsite restaurant. With the Cranberry Festival going on, we were sold out for Friday and had very few rooms available for Saturday. Many of our guests checked in on Thursday to stay for the weekend. We do our best to honor everyone's special requests, however, it is not always possible. We hope you will stay with us in the future and give us the opportunity to provide the level of service we strive for.

"Nice Area"

5
09/09/2016

We stayed here on our way to North and South Dakota. It was a very clean comfortable room. There was a fridge and microwave in our room. The shower was very nice and the water temperature was great. There is no breakfast, but we were given a discount coupon for the attached Perkins. It was a very good breakfast. There are many stores and restaurants very close by. We also ate at Culver's (hamburgers & salads) The only problem we had was there were kids running up & down the hall for about 15-20 minutes at 11:30 p.m. This is not the hotel's fault,only the inconsiderate parents.

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
We are so glad to hear you enjoyed your stay with us, and we would like to apologize for the late night noise. Have a great rest of Vacation. We look forward to your next visit!

"Great People Good atmosphere"

4
31/08/2016

The overall stay was pleasant but needs to have a huge over hall to catch up with the rest of the hotels changes, update the carpet, update all, Cant beat the costumer service, needs to bring back complementary breakfast, going to lose costumers if not.

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
Thank you for your feedback. I am happy to report that we have been reviewing carpet samples over the last week and we hope to get that part of the project underway before the Holidays!

"loved the pool"

4
25/08/2016

very nice place with a great staff. the best pool I've seen in years. could really swim in it. the 3 dollar coupon for Perkins on site was alright, Perkins staff very receptive, but wish Best Western would of had a breakfast.

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
Thank you for staying with us. We are glad to hear you were able to get a good swim in. We do have the largest pool in town!

"Quick stop over"

2
13/08/2016

Needed a place to stay for a quick night. The receptionist was very helpful and nice. She was also doing housekeeping as when I got to our room she was delivering linens to a room. I was disappointed in the part we stayed. Strange odor in the back stairwell and hallway. Leaving the next day it was a member of housekeeping that was handling the front desk. For a quick night stay over it served its purpose.

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
Thank you for staying with us. Our staff does a great job of helping out the other departments whenever they are able to. We hope to have you stay with us again!

"Aweful Everything...."

1
09/08/2016

This hotel is supposed to be a nice hotel. It's a 3 star class with 4.1 stars trip advisor. They even won some trip advisor award last year. I call BS... First we get to our room and there is trash scattered throughout and there was food pieces and dead bugs on the floor. There was also bugs, grime and spider webs in the window ledge. Not the best place for a toddler who eats everything... So we went to the front desk and they gave us the vacuum to clean the floor... The bathroom reeked of urine. It was the nasty shower curtain. Several of the towels had large black smelly oil marks on them. We asked for new ones and those had marks too. The water in the shower was either ice cold or scalding hot. There was nothing in the middle. The second day we came back and the maid didn't even make one of the beds! We made sure before we left that nothing was left on them and somehow it wasn't touched. The AC unit was loud and with screeching noises every time it came on. We were on the first floor near the parking lot and every time someone was smoking outside, the smell filled our room. We don't smoke and we don't want that gross smell anywhere near us or our children. We made sure that the front desk was aware of the issues when they happened. We spoke to the owner who flat out said that she wouldn't have even stayed there... she also told me that when I booked the room I only listed it as a single occupancy instead of listing my family which would have raised the rate. She then told me I should be happy that I wasn't charged the extra 10 bucks a day and to call it even. I booked with the front desk over the phone and made it very clear that my family and I needed a room. This is an awful place with the worst customer service ever. I will never stay here and will not allow any other service members I know to stay here. I'm still waiting for a the owner, Ruth to call me back. I'm not holding my breath.

"Tomah BW"

5
05/08/2016

Typical Best Western quality. We liked getting a voucher to apply toward breakfast at the attached Perkins restaurant. Convenient location. Very quiet. My wife was happy. Happy wife, happy life. I'm a lot of trouble thinking 200 characters.

"A stop on the way home"

4
04/08/2016

Stopped on the way home from vacation since it was about halfway. I was impressed with the hotel on every level and cannot think of anything to be critical about. Just what you should expect from the chain.

"Less than great expeience"

2
28/07/2016

You know that your stay isn't going to be a great experience when the problems start at check in. We had booked a king room online through Best Western but upon arrival were told we had booked a room with two queen beds. When we presented a print out of our reservation clearly showing a king room we were told that no kings were available. The front desk informed us that they had experienced the same problem a week previously with an online reservation through Best Western. It had been a long hot day of travel and we took the room with two queen beds. Upon arrival in the room we found it to be at 84 F because the air was turned off - a nice economy move that drives customers away. We turned on the AC and went to the adjoining Perkins for supper hoping the room would cool to a reasonable level when we returned. Unfortunately the room was still too hot so we decided to cool off in the pool. When we arrived at the pool it was dark and and the lights were off. A call to the front desk was required to get the minimal lighting turned on - another economy measure. (Parent's with younger children should be aware that the pool itself is fairly large but has no underwater lighting and a steep drop-off to 9 1/2 ft.) When we returned to our sufficiently cooled room we noted that even the very dim lighting couldn't hide the large stain on the carpeting between the beds. One would expect that a repeated problem in altered reservations between a hotel and the Best Western parent would trigger a dialog to find the source of the problem and resolve it. Since that apparently wasn't the case we contacted Best Western Customer Care. Their records showed our reservations to be for a king room and promised to follow up to determine why the Tomah hotel's system showed two queens. To date the only communication has come from the Tomah hotel indicating that their system showed two queens. I can only note that the confirmation numbers are completely different so there may be either some human or software problem in the overall reservation system. It wasn't a very enjoyable stay and will not return.

"Best hotel for traveling with dogs"

5
23/07/2016

Some dog -friendly hotels are a bit squiffy. Not this one. Clean, well maintained AND with the interior courtyard turned into a really well maintained dog park. $15 extra for the dog is very reasonable. Nice pool for the non-canines in the family. Oh, and they provide a welcome pack for their canine guests - containing a dog biscuit and a ball. Woof!

"Class Reunion Event"

5
18/07/2016

We booked the banquet hall for our 40th Class Reunion. The Sales Director was so helpful and easy to work with. Food was good, the room was newly remodeled and beautiful. Highlight was the new jukebox that was a great surprise!! The evening was perfect. Would highly recommend their facility for any type of special event.

"Nice Hotel"

3
11/07/2016

The pool is the best. Very nice. The room was nice and the maids gave us clean towels.The halls could be cleaner I did not like that we only got two coupons for 3 dollars off for our breakfast and it could be only used that morning before 10 and we had four people in our room. If each person got a coupon and if it could be used for breakfast or lunch any time during the stay it would be better.We were in a family reunion the days we stayed and all the other family members stayed in other places that offered breakfast. I also did not like the way one has to go to get out of the hotel. It was hard to cross the street and could be dangerious at night when a person did not know the area. You can not turn left from the hotel and have to go through the Perkins parking lot.

"Tomas Best Western"

4
10/07/2016

Beyond freindly folks really made US feel welcome! Right off the freeway, close to town and Fort McCory. The next time up will make sure we stay there again. Plus the Perkins has really, really good inexpensive food courses.

"It was a ---it hole to the point you can't even rate it!"

3
04/07/2016

The hotel halls are filthy and the stairs were not cleaned over my 4 day stay. The carpet in the halls and in my room was filthy. The ceiling and walls had sprayed pillowy texturing that looked like may be full of asbestos....

"Convenient and clean"

5
04/07/2016

We have been staying at this hotel for several yeas on our trip to Canada and it has always been clean, comfortable and met all our needs. Their policy for breakfast at the adjacent Perkins has been reduced to a $3 off coupon.

"home sweet home"

5
03/07/2016

Great place to stay if you have a dog and you can eat the Perkins in the hotel its great to have dinner or breakfast at. Make sure to stop at the Cheese house next door too. The staff at the hotel is friendly and helpful to all your needs.

"Awesome Shower Pressure!"

5
30/06/2016

Hotel is very clean. The staff was very friendly. As I said, the shower pressure was excellent and I love that! Breakfast was different. They gave you a coupon for the Perkins next door. I would recommend it.

"Here today gone to Tomah"

3
28/06/2016

We stayed here last year, so that is why I chose the hotel. When we arrived they told us the hotel has switched owners, therefore free breakfast is no longer included. You do get a $3 coupon per person for perkin's that is connected to hotel. The room did have a little smell but it was fine. the beds are very comfortable and the front desk person was very helpful and pleasant. We went to Smitty's for dinner and that was good and the server was pleasant. I would stay here again.

"Good place wonderful staff"

5
19/06/2016

A simple place and nice place to stay. Wonderful staff and close to highway. a remodeled facility, easy to get around the facility and just enjoyed the time spent. There is a Perkins next door with a lounge and completes the success of the hotel

"Overall decent hotel but misrepresented amenities."

2
04/06/2016

Rooms decent, clean and satisfactory, but had an early morning and chose hotel due to proximity to interstate and free breakfast. There was no free breakfast, instead gave a coupon for $3 off at attached Perkins.

"Interstate stop - Absolutely not bad Could have found a better place"

3
28/05/2016

The lobby was great . The room was a look walk from lobby . The corridors was departure from the great looking lobby. Room was clean.Breakfast option was at Perkins,which was the best part. Customer service is great.

"Nice, clean, and updated"

4
14/05/2016

If you want a nice highway stop and it happens to be near Tomah, this is the hotel for you! Clean and recently updated, the hotel is also solid with no creaking floors. And at the price, you could do worse!

"Best night of sleep! A+Customer Service"

5
08/05/2016

This hotel is a little dated, but the customer service was exceptional! They offer a free breakfast at the attached Perkins. The staff at the Perkins were friendly and fast. The food was hot and fast too!

"Great Hotel"

5
19/04/2016

Overall we had a great experience, the best part was the dog park, we normally do not stay in a hotel with our dog but did not have a choice due to a family emergency and my dog loved running in the little dog park it was so close to our room so wasn't much trouble to take her out. The pool area was clean, the rooms were nice and clean, the staff was friendly and helpful. We will definitely be staying there again in the future.

"Excellent, friendly hotel right off I-94"

5
13/04/2016

Typical Best Western rooms. Clean with all essentials and big enough. The staff from front desk to housekeeping was exceptionally friendly and accommodating. Same goes for the adjacent Perkins staff (free breakfast voucher included). This hotel offers an exceptional value.

"Great stay!"

5
11/04/2016

My wife and I stayed here one night while passing through. Check in was very friendly. The room was clean and comfortable. The HVAC was good (with a fan "ON" setting for white noise). No highway noise that we could tell. Vouchers for breakfast at the attached Perkins was a bonus--very convenient and good food. Overall, an Excellent value for our stay.

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
We are happy to hear you enjoyed your time with us. We'd love to have you stay again on your next trip through!

"Clean, comfortable, convenient "

5
02/04/2016

Grabbed this room via Internet discount deal. The room was spacious, fresh, and clean. The staff is courteous. The bed was very comfortable. Perkins Restaurant is attached with vouchers offered for a hot breakfast. This was an outstanding value and a great stay.

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
We are so happy to hear that you enjoyed your stay with us! We look forward to having you back the next time you are in the area.

"I Really Enjoyed this Hotel!"

4
28/03/2016

Near the end of a long 1800 mile trip in terrible weather we were short our destination of Fond u lac, WI. We stopped in Tomah and stayed at the Best Western. Everything about this place I liked. It is an older property but well maintained and kept. The room was clean and comfortable and WARM. All hotel staff I encountered were beyond friendly and very helpful. A free breakfast from Perkins is included in the fair price of the stay. The staff at Perkins were great too! My only complaint had nothing to do with the hotel but a neighbor who began slamming their hallway door at 6am and thoughtlessly slammed their door 6 or 7 times. What a pleasure to visit a hotel with such amazing hospitality after a long and hard trip. Normally I would have pushed on, arriving at my destination after midnight but I am so glad I stopped at this hotel. Not sure how I will do it buy I will include this hotel in my future travels.

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
We are so glad you were compelled to stay with us. We look forward to seeing you on future trips, even if it is just to stop in for a bite to eat at Perkins, please swing over to the Front Desk and say "hi"!

"GUEST SURVEY"

5
26/03/2016

one of the best hotel stays i have experienced in 44 years thanks to guest-friendly hotel staff and amenities-i would highly recommond this lodging to anyone wanting exemplary service;i was there for 4 days.

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
Thank you for sharing your experience. We are truly blessed to have such a caring staff.

"Accomdating and clean"

4
21/03/2016

I enjoyed the Aquamer products as well and the staff was very friendly. I would stay here again when in the area. Convenience to the highway. Free breakfast and work out room ... all the amenities. The room was quiet but not a lot of guests in the hotel

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
We are happy to hear you enjoyed your stay with us. We pride ourselves on our friendly service and cleanliness.

"Work Stay"

5
11/03/2016

Best place to stay in Tomah :-) Stay here almost every other weekend for work. No Problems. Always friendly service. Great Food & Drinks. Nice Pool. Easy Check in process and express check out service.

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
It's always a pleasure to have you stay with us. Thank you for taking the the time to share your feedback!

"Great value!!"

5
28/02/2016

We stopped for a one night stay and were pleased to get a room at this very nice motel. The staff was friendly, the place was clean and the bed was very comfortable. We were very pleased with the Perkins that was connected to the building. We ate there when we arrived and then again the next morning. The motel provided a voucher for breakfast which was much appreciated. The food was excellent.

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
We are happy to hear you enjoyed your stay with us. We look forward to your next visit!

"Exactly as advertised"

5
14/02/2016

Just needed a room for an overnight stay in the Tomah area, and this Best Western suited my needs just perfectly. Situated just off of the highway, it was easy to get to, and with the connected adjacent Perkins restaurant, not having to go back out in the sub zero cold was a great feature! Room was comortable, clean and fresh in all regards. Will definitely stay there again.

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
We were glad to have you! While I'm glad it was very convenient to so many onsite amenities (restaurant/bar, fitness center, pool, etc) to avoid the cold, I hope your next visit will be under more sunny circumstances!

"Good Value, Clean, and Comfortable "

4
15/01/2016

Nice pool area which includes hot tub and a very hot sauna. Breakfast is included which is from the attached Perkins restaurant. Friendly staff. Room was clean and bed was comfortable. The place is starting to show its age but was a good value. Easy interstate access from I 94 which can't be said for all Tomah hotels.

"Excellent Service"

5
10/01/2016

We checked in late and was greeted by a very friendly receptionist (from Florida). She indicated we were her last guests to check in and was ready to serve us. The room was clean; bed comfortable; shower clean. All we needed for our one night stay. We grabbed a voucher for our breakfast in the attached Perkins restaurant. Small town with friendly service. We walked through the pool area and it looked well maintained.

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
Thank you for taking the time to share your experience. We are very fortunate to have Brandi as part of team, and I am glad to hear that our guests appreciate her as well!

"Stopped because I was tired"

5
17/12/2015

Friendly staff, nice room & bathroom. I just needed a bed and a shower, and I got that for a good deal. The free breakfast was a voucher for eggs, bacon or sausage, and toast/biscuit/pancakes at the Perkin's that is attached to the Best Western.

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
We are glad to hear you were able to get a good night's rest. We hope you'll find yourself staying with us again!

"good"

4
12/12/2015

Great value and accommodations were perfect. We had a group of 12U hockey girls staying for a tournament with parents etc. Lots of room in pool area which was a nice surprise, usually they are small an loud.

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
We are so glad your group enjoyed their stay with us. We hope to have you all back next year!

"Comfortable and clean!"

5
10/12/2015

After a long time in the car it was nice to be met with the sweetest front desk clerk... cute sense of humour too! She checked us in quickly and was so considerate when I asked her for a quite room... No problem. We stayed at the rear of the hotel in a room facing the courtyard (no vehicle noise) and not too close/far from the doors (no people noise). We entered a 100% clean, fresh bright room. The bathroom was sparkling, and loved the rubber ducky on the toiletries. Kim, our chambermaid clearly does a professional job all around. Thanks KIM!! The king size bed was comfortable and the pillows were good too. WiFi signal was strong (and free). The front desk person in the morning was on point too, providing us with vouchers or our breakfast.. quick and easy. Perkins served up a wonderful meal... pancakes absolutely ROCK.. fluffy! We were well rested and ready for the rest of our journey. Great hotel off the freeway.

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
Thank you for taking the time to leave you feedback. We are honored to have such dedicated people on our team. We appreciate them so much, and I am grateful that you are helping us showcase them in front of the world. Thank you!

"Pleasantly surprised"

4
10/12/2015

We stayed at a Best Western in Madison, WI just off the freeway and staying at this Best Western in Tomah, WI was like night and day. The room was clean and fresh, and the bed was so comfy! My husband and I slept well and what a relief after so many hours of driving. Big thanks to Kim - the chambermaid who prepared our room for us!

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
We are so glad to hear you enjoyed your stay with us. We hope you'll be back to see us again soon!

"Great for pets"

5
03/12/2015

The hotel itself was very clean and its staff professional, but from the welcoming gift bag (with ball and dog treat) to the enclosed off-leash area, this turned out to be the perfect spot to break up a 2-day car trip with our dog. Although close to the freeway, the room was very quiet.

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
We are so glad to hear the whole (dog included, of course!) family enjoyed their stay!

"yet another business trip"

4
03/12/2015

This is an older hotel that is kept very clean. Rooms are nice, beds are comfortable. I have stayed here many times. This is one of those hotels where nothing is really outstanding but then again nothing ever goes wrong either. And there is a bar too!!

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
Thank you for your continued loyalty!

"Great Stay w/ Awesome Staff"

5
24/11/2015

Loved my stay in Tomah! What a great staff & property! Friendly from the moment of check-in. Everyone from housekeeping to guest services were awesome! Internet service was great, rooms were spotless and such a friendly place!

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
Thank you for taking the time to leave your feedback. We look forward to your next visit and hope to see you often!

"Another pleasant experience"

5
23/11/2015

Second time staying at this hotel this year and was not disappointed. Friendly, helpful staff. Awesome enclosed dog park that allows you do let your dog off leash with no concerns of being able to escape since it is an interior courtyard. Attached Perkins restaurant serves good food. Even though property is adjacent to freeway entrance, there is no freeway noise to disturb sleep.

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
We love to have your "family" stay with us! We know how much our dogs like to play off their leashes and it certainly helps reduce the stress of travel for them to have a little freedom. We look forward to your visit!

"Saturday Getaway"

5
15/11/2015

Everything was very nice. Staff helpful to any questions I had. Added bonus is restaurant & new lounge on premises, No leaving the hotel for these activities! Hotel was not over crowded, I would recommend, and planning another trip soon.

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
We are so happy to hear that you enjoyed your time with us. Please come see us again soon!

"Why?"

3
11/11/2015

This hotel is clean and quite. The parking lot has very poor lighting. I guess I just don't understand why hotels always put guest using CLC in the very back of the hotel. I am no different then any other guest. I went out at 11:00pm to get something out of my truck and the parking lot was empty. So I guess what I am trying to say is if you are checking in and paying with CLC be prepared to be put in the back away from other guests.

Dorina H, Manager at BEST WESTERN Tomah Hotel, responded to this review
We are so sorry you felt like CLC rooms have to go to the back because that's just not true. If you noticed the lumber, etc in the parking lot when you pulled in, we are having a new room put on the hotel. Guests were put in rooms where they wouldn't be disturbed by the workers up there. In the future, if you want to be in the front, just tell the Guest Service Agent who is checking you in. They will gladly accommodate your request whenever possible. Thank you for sharing

"Helped save our family get-together."

5
26/10/2015

Was very good at helping us with last minute arrangements for both rooms and dinner at the restaurant for our family reunion. We had all reservations made for another small town---which lost power for the whole town and we were scrambling at the last minute to move all of our plans to your Tomah site. Very impressed with service as well as facilities,

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
We are so glad we were able to help you pull everything together at the last minute. Family time is so important and we are grateful that we were able to be a part of yours.

"Disappointed"

3
18/10/2015

While the facility was very clean and has been renovated, we were disappointed to find a nice, large king room but no table, lamp or outlet on one side of the king bed - very inconvenient! The heat in our room set off the smoke alarm but we were not offered a solution to the problem. Luckily we were able to stay warm enough in spite of the 30 degree temps outside that night! The phone message light blinked continuously despite two calls to the front desk.

"Wonderful place to stay"

5
14/10/2015

Wonderful Best Western to stay at. Very clean, nice room, very nice décor. Courteous, polite, very helpful, well groomed staff. Nice pool area, great amenities, pool, sauna, whirlpool, exercise room, computer room. Conveniently located on highway. Excellent quality for price paid. Would recommend, A+++

"Hotel is fine depending on where in the hotel you stay"

3
07/10/2015

Room was clean, beds were not the worse but simply weren't comfortable (very firm), wifi was good most of the time, free select breakfast at Perkins (accessed from hotel) was nice, bathroom somewhat updated, fridge and micro always a nice addition, room seemed updated but very cave-like (in need of better lighting)... overall the stay was just okay with the exception of poor sleep - due to firm beds and a room window a few feet from parking lot (heard a lot car doors and key fob honks). The main complaint however would be the location of the room (131) we were in (across from Housekeeping) . This would have been 4 stars except the maids were so loud every morning, it was truly unreal. The maids would gather outside our room first thing in morning and talk (GOSSIP) so loudly, I still can't believe how inconsiderate they were... knowing people are just feet away on the other side of a thin door. They talked and laughed and carried on so loudly that it not only woke us in the morning but we couldn't even have our own conversation inside our room because of how loud they were (it was like they were in our room and we had to try and talk over them). That's crazy. And it continued all morning. Even at noon, they seemed to be having gossip convention again right outside our door, rather then yelling back and forth down the hall. I walked out the room and looked at all of them and said "the hotel should never put guests in our room" and I got nothing but dirty looks as if I was disturbing their gossip. I don't know, but with staff that disrespectful of guests and hearing the things we heard them talk about, we didn't feel comfortable having them in our room for cleaning while we stayed for 3 nights. Hotel management should address this or else just not put people in the rooms across from the maid quarters / "meet-up and gossip loudly" area. Seriously never experienced this before... that kind of behavior from staff rather ruins things. The rest of the staff (maintenance and desk) were very friendly and polite.

"A surprise in Tomah"

5
07/10/2015

An older hotel ,completely restored and modern. A real surprise. Perkins restaurant is one of the best and a must stop for us. We will recommend this hotel to our family as a stop when they travel from Michigan.

"Nice location friendly staff"

4
30/09/2015

We stayed at the Best Western in Tomah, WI. during cranfest. The hotel overall was clean, in a good location, and the staff was friendly. Not much for problems, just a minor one, but staff took care of it right away. Price was a little high, but so was everywhere else because of the event that was going on.

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
It pleases us that you had an enjoyable time while in the area staying with us. We look forward to seeing you again when you come back through this way.

"Work Trip"

4
26/09/2015

Received voucher for breakfast at Perkins which provided a large selection of options for eating. Nice staff they were very sociable and accommodating at the front desk. I enjoyed the whirlpool after long work day.

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
We are happy that you chose us as the place to stay on your work trip. Thank you for your feedback, we so look forward to you staying with us again on your next visit to Tomah.

"Exceptional property- wonderful stay!"

5
22/09/2015

I had read some negative reviews of this motel, and felt the need to set the record straight. No, there are no dog (or any other) odors. No, the room walls are not paper thin- our room was as quiet as a tomb. The staff members we encountered were invariably intelligent, cheerful and attentive. We even received a call from the front desk in the early evening checking to see if everything was to our satisfaction. Amazing! The property itself is lovely and well maintained. There is a gorgeous indoor pool and whirlpool, and a nice exercise room. I was delighted to find a choice of two exercise bikes there. These are often missing from small exercise rooms, and I cannot use treadmills. The enclosed dog exercise area is also beautifully maintained and even has a dog house and a clean up station. There are even clothes washers & dryers available for guest use. Our room was squeaky clean and had several thoughtful features. One of my motel pet peeves is a bed with only one nightstand. The unlucky person may have poor reading light and as a bonus gets to use the floor for their nighttime paraphernalia. Not here! Two tables and two lamps. Pet peeve #2 is no night light. I'm sure most everyone has dealt with that annoyance on those midnight trips to the commode. Not here! The bathroom hair drier has a night light, and the vanity lights don't quite shut off- they emit a ghostly glow when turned off- just enough to see by. Also, all of the light switches are illuminated- and the desk lamp even has a night light setting. Oh- and plenty of pillows were supplied. There was even a room maintenance form provided in case anything in the room needed repair. The attached restaurant was surprisingly nice. Motel guests can pick up vouchers in the morning good for $5 off food at Perkins all day. There is even a small separate bar & grill attached. Will we be back? You bet!

Sara W, Front Office Manager at BEST WESTERN Tomah Hotel, responded to this review
Thank you for your feedback, it delights us that you enjoyed your experience staying with here with us at the Best Western. We look forward to your next trip to our next of the woods and stay with us!