Discover this historic full-service Thousand Oaks, California hotel nestled at the base of the Santa Monica Mountains with convenient access to Malibu, California Lutheran University, Thousand Oaks Civic Arts Plaza and Ronald Reagan Library. The friendly, accommodating and caring staff at the Best Western Plus Thousand Oaks Inn are here to welcome you to the Conejo Valley as our friend, our family. . . . our Ohana. The relationships we build with you and our community are vital in providing a home when you travel, because we believe you are not just staying at a hotel, but you are staying with me. Our Thousand Oaks hotel offers convenient access to many local attractions, recreational activities, shopping and dining options in the Conejo Valley. Nestled at the base of the breathtaking Santa Monica Mountain range, guests will enjoy well-appointed guest rooms featuring balconies, high definition television channels and free high-speed internet. Beautiful suites featuring a spa tub, large living room and dining table are also available. The Thousand Oaks Inn also features a heated outdoor swimming pool, hot tub, guest library and courtyard. Hotel guests are provided complimentary access to Gold's Gym. Groups will appreciate our meeting and banquet facilities accommodating up to 200 people. And the travel weary guest will appreciate the salon and day spa. Within a short distance from the hotel guests can spend the day exploring the most open space of any city in America or shop at a variety of shops at The Oaks Mall or Janss Marketplace located just a short walk away. California Lutheran University is located four miles away making the Thousand Oaks Inn ideal lodging for visiting family or friends. Breakfast is not included, however a coupon towards the purchase of breakfast is provided at Camboni Restaurant on-site. Welcome to the Thousand Oaks Inn, where the difference is caring.
Best Western Plus
Room was clean, hotel close to a nice mall, great resturants, gas stations. Enjoyed our one evening in area. Room was clean, bed was comfortable, bathroom was a bit small but ok. Quiet hotel, great neighborhood.
BWTOInn, Front Desk Supervisor at Best Western Plus Thousand Oaks Inn, responded to this review
Thank you for your feedback. We are so glad enjoyed your stay! Our staff has one goal: provide welcoming and personalized service to all guests. Located in the heart of the Conejo Valley, our guests have so many options for dining and entertainment. With two shopping malls, the Reagan Library, and a nearby golf course, our guests have plenty to choose from. We hope you also had a chance to enjoy the heated pool & spa. We look forward to your next visit! -Daniel, Front Desk Supervisor
Very nice facility...good location..clean rooms...accommodating staff...$7 voucher per person for breakfast..nice pool..restaurant adjacent ...convenient..comfortable bed & nice room..large TV..very pleased
BWTOInn, Front Desk Supervisor at Best Western Plus Thousand Oaks Inn, responded to this review
We are so glad that you enjoyed your stay! With so many great local restaurant and shopping options, there are many ways to relax in Thousand Oaks. Besides our heated pool & spa, we also have the complimentary putting green in our courtyard. We look forward to your next visit. -Daniel, Front Desk Supervisor
This hotel was very clean and comfortable. My sister and I enjoyed our stay. The only odd thing was the toilet in the bathroom was extremely small and set in an awkward position. The location was one of the very best part of the hotel. They are surrounded by shopping and eating. I would definitely stay here again.
BWTOInn, Front Desk Supervisor at Best Western Plus Thousand Oaks Inn, responded to this review
We appreciate your time, thanks for the feedback. We are sorry that the bathroom seemed a little awkward, and we'll forward this feedback to our rooms division management. We are glad that you were able to enjoy so much of what Thousand Oaks has to offer. Don't forget that we are close to the Reagan Library, golf courses, hiking, Malibu, and more. There are frequently new restaurants and shops opening, so you'll probably have some new places to check out during your next visit! -Daniel, Front Desk Supervisor
Located in the beautiful area of Thousand Oaks, this hotel has quick access to Highway 101 and is practically a hop, skip and jump to a premium shopping center and restaurants. If you prefer to dine within the hotel, treat yourself to the "Camboni" Italian Restaurant & Bar for breakfast, lunch and dinner - very tasty menu items ! The hotel rooms are spacious, very clean and the beds have "comfy" mattresses. Loved the outdoor heated pool & hot tub, both located in a relaxing atmosphere.
BWTOInn, Front Desk Supervisor at Best Western Plus Thousand Oaks Inn, responded to this review
Thanks for the kind words! We are so glad you enjoyed your stay. Our goal is for every guest to feel welcome and comfortable while staying with us. While the restaurant is closed for lunch, it is open for breakfast everyday, and open for dinner every night except Monday. The hotel provides a $7 voucher during breakfast. Our award winning housekeeping team is the reason you found the room to be so clean. We look forward to your next visit to the Conejo Valley. -Daniel, Front Desk Supervisor
Easy access from 101, a minute off the off ramp, gas stations, mall multiple restaurants, including onsite restaurant. The hotel gives a 7.00 voucher for breakfast. Good service, good food. Extremely Clean room, extra towels, tolietries, hair dryer. Cable service is great, all English speaking channels. Bed comfortable, floors immaculate. Front desk always staffed by multiple people. Close parking. Well oiled machine.
My wife and I, traveling to visit family and friends spread out within the Los Angeles area, chose to stay mid way between locations. The Best Western Plus in Thousand Oaks couldn't have been a better choice. It is clean, comfortable, near HWY 101, accommodating with a unique courtyard to relax. We'd stay here again when in the area.
This hotel is located in a good area. It's within walking distance of Robles hiking trail, a mall is nearby, and there are many dining options. The room was clean and the staff was friendly. Check in and check out were easy.
It's a place that's right in the middle of everything needed for a vacation with only a short travel time to get to where you might be headed off too. Theaters cinemas restaurants shopping malls and of course golfing for the enthusiasts.
Our second stay ( last time was 2 years ago ) the hotel has been refurbished. There is a great library and a nice pool, very friendly staff. It's nice to have the restaurant too, and the voucher for breakfast. Great situation , it takes 5 minutes to walk to The Oaks Mall, and the cinemas. The beds are super comfortable, great deal really. Free parking is available.
It was better then expected the staff was very friendly and front desk miguel helped us at check in and he was very helpful when we asked of place to go out too and he gave helpful information and hotel was clean the only bad part is the plumbing isnt the greatest with toilet but besides that definitely will stay in near future!
Clean rooms, quiet (in spite of the noise from the nearby freeway, which you get used to quickly), friendly staff. I stay here often for business -- a great, inexpensive alternative. Vey close to two shopping malls, easy freeway access, decent dining options within a few minutes drive.
We stay here when visiting family in TO. Rooms and beds are very clean and comfortable. On our last visit, I had a concern about the final bill but it was quickly resolved by friendly staff. We like the fourth (top) floor and the center courtyard is charming. Will only stay here on our regular visits.
Extremely friendly staff and very clean room. Highly recommended! The restaurant was impressive, and the location is convenient. The hotel has a neat open plan around a courtyard and has a common area furnished with relaxing seating areas.
Hotel is attractive and clean, but noisy at night, walls are paper thin. Am mobility disabled, so I paid more to have the handicap room. Turning on shower (walk in) was difficult and took a while. Front desk didn't know how to do it, said others had complained about it, and offered to move me to another room (this was at 4 in the morning and I had to depart at 5:30 AM to get to airport). Rough going for a while but finally got water turned on, put a kink in my stay there for sure.
BWTOInn, Front Desk Supervisor at Best Western Plus Thousand Oaks Inn, responded to this review
We are sorry to hear that you had difficulty with the shower in your room. Our front desk agents are undergoing training to help provide more detailed assistance with in-room amenities. We certainly understand how frustrating these situations can be. In regards to excess noise, our staff is available 24 hours a day to assist in situations with noisy neighbors. We are able to ask other guests monitor their noise, or we can refer the matter to our private security firm. -Daniel, Front Desk Supervisor
I'm told the Best Western is probably one of the better places to stay if you're visiting Thousand Oaks or the surrounding area and in my experience it was one of the better places I've stayed at on business trips. The hotel has a welcoming, homely feel and my room was fine, it was spacious and had all the things you expect like a TV, fridge, Wi-Fi etc, but the decor was a little dated.Not that I used them but the hotel also has a business centre and other nice areas to meetings in as well as a small pool if you fancy a dip. Breakfast is taken in the adjoining Italian restaurant and you are given a voucher at reception each morning for the part cost. I ate there twice and the food was ok but not at the level I've had at other similar hotels. The service however was excellent with my server being very friendly and often checking if I needed a coffee top up. On the whole an enjoyable stay, my only criticism would be that one or two members of staff on reception often seemed less than enthusiastic.
Have stayed at this location on several occasions. Convenient location. Close to freeway, restaurants and Thousand Oaks mall. Hotel is comfortable. Rooms are a good size and bedding is very good. Has restaurant attached and you are given a $7 voucher towards your breakfast. Staff is friendly and helpful.
I was here for a 2 day writer's conference and picked the Best Western for its close proximity to my venue and price. What a great hotel! First and foremost I would like to recognize Paulina, who helped book my stay. She was courteous, friendly, kind and patient. The rest of the staff was very great as well. My room was clean and filled with everything I needed (they had a bottle opener in there which many hotels for some reason still fail to provide guests). That bed was some of the best sleep I've gotten in a while. The restaurant was terrific and I got a chance to chat with the owner and done wonderful guests over drinks. They also give you free access to Gold's Gym...a high end facility fully equipped with state of the art equipment and saunas! They are centrally locates and the area does have restaurants, bars. They had line dancing at one of them last night. Hilarious and fun experience. I don't know when I'll be back to Thousand Oaks again but when I do, this will be my hotel of choice. Keep up the good work!
Wonderful service.We came in late for our daughter's graduation from Cal Lutheran and the front desk staff was very professional. The room was very nice and clean.. I would recommend this hotel to family and friends..The beds were very comfortable and the staff and front desk were very helpful and courteous.
The place itself was decent enough, I'd say typical 2.5 star motel. They give you a $7 voucher per person for breakfast in the hotel restaurant. The prices are exceedingly high, they offer no gluten free or vegan option, the coffee is like a gas station (at best) for over $3 per cup, and there is only one very rude staff member doing everything. Initially we thought the one person was also doing the cooking, because it took so long for anything to happen. Seriously, he was so rude it ruined our opinion of Best Western as a reliable brand. The road noise from the freeway is constant, and it is not a pedestrian friendly area.
BWTOInn, Front Desk Supervisor at Best Western Plus Thousand Oaks Inn, responded to this review
We are sorry that your experience at the restaurant did not exceed your expectations. The 3rd party restaurant accepts a $7 voucher provided by our hotel, and is owned and operated separately from the hotel. We are aware of freeway noise, but we have also upgraded the insulation and soundproofing materials in the walls & windows. By taking the sidewalk, our guests are able to walk half a mile to two major malls, several restaurants, and retail outlets. For guests that enjoy the outdoors, there are several hiking trails and a beautiful golf course within walking distance of our property. -Daniel, Front Desk Supervisor
Whenever I'm traveling and looking for a simple stay, I've come to book Best Westerns because they meet my needs perfectly. The experience at this location, however, was disappointing. Staff: My first impression of the hotel was when I had to call the front desk and let them know that I had 2 nights booked under separate reservations. I asked to combine them so we wouldn't have to move. The front desk staff, Donna, was terse and seemed a bit annoyed (bad morning perhaps?). She hung up on me before all my questions were answered. Breakfast: Even though the booking does indicate that breakfast isn't included, the hotel offered a $7 voucher per person to the restaurant next door. That gets you coffee ($3) and a small bagel with a pack of cream cheese ($4.25). And you still have to pay for tax and gratuity. The food itself is meh, and the service was rather slow. The second morning I used our vouchers for take out and just ordered as many bagels as the credit buys. Room: If you booked a freeway room, beware of the noise. It gets really loud, especially on the weekends when those ridiculous choppers ride up/down the coast. Tip: If you don't need the AC, cover the vent because a lot of the noise comes from there. Also, the water pressure was extremely pathetic, both in the sink and the shower. I did like the rest of the room, which had a comfortable bed and a huge TV, perfect for watching the NBA playoff games while getting ready for a wedding. Bottom line, it just does not warrant the price. Good news, though is that there's plenty of parking!
BWTOInn, Front Desk Supervisor at Best Western Plus Thousand Oaks Inn, responded to this review
We are very sorry that your experience with our front desk staff did not exceed your expectations. Our staff is trained to provide service to all guests, in person and on the telephone. We understand how frustrating it can be when your questions are not answered when calling the front desk. We will address your concerns with Donna and all front desk staff. The 3rd party restaurant is owned and operated separately from the hotel. Approximately 10% of Best Westerns are considered full service, which includes having a full service restaurant on-site for guest convenience. Every morning, our hotel pays for a $7 voucher for the restaurant's breakfast service. This voucher can be used to offset the cost of breakfast compared to a complete breakfast at a limited service hotel. Your feedback regarding your experience will be forwarded to our management. We are aware of freeway noise which is why these rooms are described as such, but we have also upgraded the insulation and soundproofing materials in the walls & windows. Any room concerns can be addressed by our front desk & maintenance staff, including complimentary ear plugs for all guests. -Daniel, Front Desk Supervisor
We have stayed at the Thousand Oaks BW Inn many times. Get a room at the back of the hotel to excape the freeway noise. Place is tastefuly decorated, rooms are clean and comfortable, staff is very helpful. Just wish they would provide a free hot breakfast buffet instead of a sit-down, order and pay for it breakfast.
We were you able to book a room last minute and the staff was very helpful with recognizing our Rewards membership level and giving us our upgrade. We had a great day it's always a pleasure staying here.
This is a really nice hotel in a quiet area. It is near much shopping and food places and directly off of the highway. It is a little easy to miss because it is not on a major street in terms of where it is directly located.
Overall a very nice place to stay. Nice clean room. Bathroom needs work. Very clean and well kept. Landscaping could use and update (new mulch etc.). Exterior is dated, but clean. Restaurant hours could be a little more extended.
Excellent BW+ with really good prices and amenities. Staff for check in and out was very professional and pleasant. Rooms above average. Only issue is no coffee. Separately owned restaurant is way over priced, terrible wait staff and unreliable hours - often closed.
We booked this hotel online. We were in the area for a friend's 80th birthday and didn't want to drive two hours home after the party. We are very pleased with our choice. The hotel lobby is modern and inviting. The staff was very pleasant and helpful. I didn't remember reading that the doors open into an outside walkway overlooking a courtyard, but that wasn't really an issue. We stayed on the weekend of the time change, so we were not up and moving soon enough for the breakfast in the on-site restaurant. The hotel desk will give each guest a voucher for $7 off. Breakfast hours are 7-10 a.m. We were on the third floor and did have a bit of freeway noise, but it wasn't too bad. Our room was very clean, I just didn't care for the scent of the cleaner or deodorizer they used in the room. The price was good for our king bed room at $109 (with all taxes and fees included). Wi-fi is free. Eating options are close by. I would recommend this location and I'd stay again if I were back in the area.
Best Western Thousand Oaks Inn is convenient if needing to stay overnight while in the area. The room size was ample, clean, quiet (despite being right next to the 101 Fwy) and the property appeared well cared for. Front desk staff are friendly and helpful with suggestions on restaurants and activities in the nearby vicinity. I would stay here again the next time I am in Thousand Oaks
If the weather is cold, know that there will be no heat in the room when you arrive. I appreciate the ideas of an environmental approach but I arrived in my room at 9:45pm and it was 53 degrees in the room at 45 minutes later it is up to 65 degrees. I'm still wearing my winter coat. I am pissed off that i spent $175 with tax to stay in an ice box.
BestWesternHotels, Corporate at Best Western Plus Thousand Oaks Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort
The staff was really accommodating and friendly will be back to stay again. The rooms are really clean as well as the property I didn't get to try the restaurant. Overall experience 2 thumbs up will be back
It was a three night stay for a visit to friends in the area. The staff was unusually friendly and helpful. There was an issue with our reservation, but Daniel quickly and efficiently resolved the difficulty. There was also a noise problem the first night because of a sports team, but again, the staff quickly took care of it. The premises are neat and clean. The room wasn't fancy but very adequate. Our room was quiet despite the fact the freeway is across the street. The motel is convenient for shopping and food.
You typically get what you pay for when it comes to hotels. The price here is fair and you get a clean, comfortable and quiet room. Pool and spa are private which is nice, not located in the middle of the property where all rooms overlook and causes noise.
Everything was very nice and clean and the staff was terrific. We were happy with the location and the hotel and the staff was excellent. The only issue that we had was with the high speed internet. It didn't work well in our room at all. Since we were only spending one night, we didn't report it.
Room was very small. They offer breakfast credit of 7.00 but the menu has nothing on it under 12.00. Rooms were clean but like I said very small. Hurt myself getting in and out of bed. Staff was rude and didn't seem to care about our concerns of the room size and the Breakfast situation.
From the moment we rushed through the doors in the middle of the night evacuating from the Thomas Fire, until checking out 18 days later, manager Luis Mendoza and his staff went above and beyond expectations to treat us like family and make our stay as comfortable as possible. Mr. Mendoza manages this hotel with perfection, and his staff is top notch. We stayed at this hotel under unusual circumstances as many of us fleeing the fire landed here and we were all treated with such compassion. It was challenging for the hotel staff to juggle rooms and meet all of our needs, and they did it day after day, always with a great attitude. The hotel itself is a very comfortable hotel - nice clean rooms, great beds, great service. We were so happy in this hotel!
Great hotel in the heart of Thousand Oaks. Perfect location - very central, close to the freeways, mall, restaurants. Keep in mind - if your room window is facing the freeway - you will hear the noise. The hotel is very well managed, nicely decorated. Rooms are spacious, very comfortable, have everything you need for hotel stay, like refrigerator, microwave, coffee machine, hair dryer, etc. The entire front desk staff is absolutely amazing! They all went out of their way to make my stay very enjoyable. If I could rate them higher than 5 - I would. They welcome you as their personal guest. I stayed at Best Western longer than expected. The front desk staff made me feel at home, they were always happy to help with whatever was needed. Cleaning team is great - fast, efficient, rooms are kept clean. Everything is clean - public places, rooms, bathrooms, balconies. Restaurant does not belong to hotel, but entrance is right from the hotel lobby. It is open for breakfast and dinner. Great service and food. I had an extremely positive experience with Best Western. Loved the place. Highly recommend Best Western Thousand Oaks Inn. Absolutely - the best place to stay in Thousand Oaks!
BW Thousand Oaks is a nice hotel for lodging if you need to be in Thousand Oaks area whether for business or leisure. The location is perfect for accessing the many variety of stores and restaurants nearby. The hotel is quite and serene and situated in the location convenient to accessing the different freeways. The one improvement that I'd like to see happen to the hotel is to having full and free continental breakfasts like other Best Western hotels provide. Thank you very much.
Nice hotel, quiet. But usual BW breakfast not available, must go to a restaurant (with voucher), slowing down your day. Found cigarettes in our room. Conference center on grounds, could be loud/ distracting if you are looking for quiet.
Very nice motel, clean, fresh and friendly staff...My only complaint....The Conti Breakfast sucks! The $7 voucher used for the restaurant next door consisted of an apple or orange, $.59 bear claw and small coffee. Everyday? And no refill on the coffee. You can use the voucher for a sit down breakfast. But if you're there for any length like me (2 weeks on business) I didn't have time or $25 a day for a sit down breakfast. They need to fix that.
Excellent place for the night. Very polite staff, and heated pool and hot tub. Nice restaurant breakfast. Very comfortable room and bed.If you are wheel chair bund, check with the hotel first for availability of the pool lift, and the one room with a roll in shower.
I had a lovely stay. The room was very quiet and I loved the fact that a palm tree blocked my view of the parking lot. It made the room feel very private with the drapes open. Spotlessly clean and comfortable, I slept well and felt safe. The bathroom was a bit small, but the shower was divine. The hotel offers a $7 per person credit in the attached restaurant for breakfast. Most items on the menu cost about $12, so you will be forking out a few more dollars for the meal. There really isn't anything else in walking distance so I went with it. You'll get a parking lot tag for your car.. I saw security watching the lot and the hotel is locked tight with key only access. I found the hotel lovely, it's staff professional and respectful, and the food in the restaurant very good. I'll be back.
The hotel is older yet updated nicely. The staff is very friendly and efficient. The wifi is fine. It does require you to sign in each day. No fitness room on site. They have a deal with Gold's gym down the street. Breakfast is a rip off. You get a $7 coupon to use in the restaurant. It does not cover this very expensive ala-carte menu. For 2 we ended up paying &40 after coupons for our "free" Bkfst. The grab bag option is a joke. 1 apple, 1 pastry NO yogurt after they cut down.
Booked hotel based on reviews and was not disappointed. This is a great location next to the Oaks Mall. About 30 minutes from Mailbu and the beaches. The hotel is older and they are working on it. The rooms have been remodeled and are nice. I had no issues with anything in the room. The center court yard is nice. They were working on the roof when we were there and put up a new sign out front when we were there. As I told them when I checked out, I would stay there again. Can't beat it for the price.
Our family shall return to this hotel on our next trip to the U S Comfortable rooms & a great pool & spa to enjoy. Thks 2 all staff for ensuring our stay was enjoyable in every way The location is excellent; walking distance to lovely cafes, shops & Thousand Oaks Mall
Under construction when we were there. Hard to determine quality with construction going on but rooms were clean and quiet. The staff was very friendly and the location worked really well with shoppers and restaurants near by.
In a world of flux all around us the hotel business is no different. There is always changing going on and at Best Western they are no different. Remodeling is progress and I love to see it going on at Thousand Oaks, CA. Best Western. It may be slightly inconvenienced but it is for a short time. Then, after it is done the reward, we, the consumers partake in had been worth the wait.
I overall had terrible stay at this hotel only because they overcharged me 300 dollars making it a total of 500 dollars for one night. They charged me 150 dollars for a friend coming to drop something off that had a new puppy that just got surgery so he couldn't leave him in the car so he brought his dog in for less then 5 minutes and got charged. Then they charged me another 150 dollars for apparently smoking which I DONT EVEN SMOKE!!!! There was numerous cigarettes outside my hotel balcony and so they charged me for that as well... I had a terrible experience here and I will never stay here again. FYI "high speed" internet barely works
I had never stayed at a BW. Not sure why. After this visit I will always seek out this hotel chain first. Location, comfort, friendly staff and VERY comfortable bed and amenities in the room were all outstanding. And to top it off, the price was the best for the level of quality I enjoyed. No gimmicks, just down right comfortable. Sparkling unit, huge TV, DVD player, frig, microwave and a clean-smelling, fluffy comforter that snuggled me to sleep. If you are like me and have never tried BW Hotels before, give it a go. You will wander what took you so long.
I stayed in a king size room freeway facing this time. The room was quiet and I got a good night's sleep. There were historic photos in the room that was interesting to see. Internet speed was good. There is a swimming pool and nice flowers. There is a business center, library, and also conference rooms. There is also a very nice interior courtyard with seating on the 1st floor. For breakfast, they give you a $7.00 coupon towards breakfast. You will be paying more for breakfast. I had french toast at the adjoining restaurant called Camboni Italian Restaurant. Parking is free. Its also very nice that it is close to the Oaks Shopping Center, that has shopping, restaurants, and a movie theater. There is other shopping nearby as well. Staff is very nice. They are in the middle of installing new air conditioning so some construction. As such, I rated it very good than superb for this moderately priced Best Western with good freeway access.
Donna was really great before we arrived. We couldn't find the hotel with GPS, so she stayed on the phone with us while we were driving until we found the hotel. She also made sure she was there to greet us at check in. Everything in our room was clean and quiet. The rooms are cozy. You also have to try the Italian restaurant that's in the hotel. I did not expect much of a restaurant that's in a hotel, but even after eating Italian food in Texas, New York, and New Jersey, I have to say the restaurant in the hotel had the best Italian food I've ever had. I would definitely come back to the hotel and restaurant again!
I hadn't been to a CLU homecoming in over 25 years, so BW was my first choice to stay. Had a special rate for CLU alumni, and 12-15 minutes away from University. Staff was awesome, quick, helpful and wonderful in returning an item to me I had left behind (my senior moment) at a minimal cost. Will stay again for future homecomings.
Were it not for the VERY slow internet connection, I would rate this hotel excellent. I have stayed there many times over the past few years and I have brought the internet problem to the hotel staff on multiple occasions with no improvement. In this day and age when internet connectivity is so important for both personal and business purposes it is shame that his hotel cannot provide faster service. On a positive note, the presence of a high voltage charging station for electric vehicles is a definite plus.
Had to travel for family members illness. The staff was always friendly and professional and I had excellent service. Beds were comfortable and I had two excellent nights rest. I'd recommend this hotel to anyone traveling.
This place was located in a great town with lots of shopping and things to do not to far from beach or LA. We had a wedding to attend and it was a great staff was nice pool was nice comfortable lounge chairs.
We stayed several times at this hotel and have just stayed again. The rooms are really spacious,most have a balcony.the beds are really comfortable and the pool is a nice size and heated.the staff are really friendly and go out of their way to assist. The breakfast is a proper cooked breakfast.rates are reasonable,
Stayed for business. Great friendly staff and an excellent room! Very clean ! Used express check out due to a 6:00 am meeting. Was not able to have breakfast but every other part of my stay was great!
Friendly staff on check in. Rooms are nice, clean and roomy. Lots of parking in a huge lot and stores and shopping mall are next door. The wifi speed is slow at 5 mbs. But Breakfast is the most unusual issue compared to other Best Westerns. It sounded a little suspect when the Desk Clerk said to return to the front desk in the morning to get our breakfast vouchers. What happened was, we got issued a $7 voucher per person. Then you must pay for anything over that in a menu where most entrees with drink will cost about $13.00 in a "restaurant." I went back to hotels.com and under "In the Hotel" and "Food and Drinks" it does state "Full Breakfast Daily (SURCHARGE)"!!!!!!!!! Just a heads up so you're not surprised as we were.
BW Thousand Oaks is a very attractive hotel with comfortable rooms, especially good if you are at the rear of the hotel away from the freeway. However, this is the only BW Plus I know of that does not provide a free hot breakfast buffet -- instead you have to order breakfast in a restaurant which is time consuming and honestly not as tasty.
I only stayed here one night but could imagine this being a good base for exploring the area. There's not much in the hotel (the Italian restaurant is ok) but plenty if shops nearby to eat or get food from. Classic Motel style accommodation and there's a pool and pitch and putt golf apparently! I'm not sure if there is breakfast on offer. I left early.
There are never many vacancies in the Thousand Oaks Westlake area. I was a bit hesitant to stay at a Best Western and I was pleasantly surprised. Great location, accommodating staff, very clean rooms.
Nearly every Best Western I've stayed at offers an excellent breakfast included with your stay. Not this place. They offer you a $7 "coupon" to be used at the adjacent restaurant. "Fine, I'll have a $7 breakfast," you think. HA! Coffee and the cheapest thing on the menu (two eggs and potatoes) costs more than $14!! and the potatoes were so over-seasoned they were next to inedible. It's a scam and I'm furious about it. Run away from this place. Don't judge all Best Western Hotels by this example. I spend 30-to-60 days a year in hotels and 99% of the time it is a Best Western and I am more than happy with them. But stay far away from this place.
We were staying at this hotel as it was recommended on our wedding invitation. When we arrived, the woman working the check-in counter made us feel as though we were a bother. Check-out was with the same woman and just as unfriendly and unprofessional. In fact, not a single staff member acknowledged us with a hello or even a smile in passing. The #2 elevator was slow and the doors wouldn't open on the 1st floor unless the door button was depressed every time. To end on a positive, the rooms were very clean and comfortable. The location was very convenient to the wedding venue The Gardens at Los Robles Greens.
We stayed three nights and appreciated the calm and quiet. Our room and the hallways were clean, and we slept well since it was very quiet in and around the hotel. Another welcome feature was the fairly large common area, including an open library with two large massage chairs. The library opened onto a patio with a pool and jacuzzi that were well kept. The adjoining restaurant served excellent coffee worth getting up for, although the breakfast dishes were pretty bland and uninteresting.
Per title the room was overpriced, yes it was in Cal but still for 200 i expect quality, they gave us a 7$ voucher to use for the rest. next door their prices were over priced as well and the quality was so so this review is coming from a chef.
Daniel was great at check in. I asked for a very quiet room for my two night stay and he put me in room 127. Very quiet on an interior courtyard. The room was very cozy and had everything I needed. Will stay again when in Thousand Oaks.
Not a brand new hotel but well maintained. We were there during 100+ degree weather and the room was a real refuge (not everywhere in the area has AC). Quiet but close to shopping, theaters and restaurants, we were in the area for a wedding but also had time to fill. The restaurant was adequate for breakfast, out of a few items, but better than you might think from some reviews. Decent value and would choose again..
I recently syayed at the Thousand Oaks Best Western Plus hotel and had a great time! Check in was very professional and fast! Theres Plenty of parking,ideally located to freeways and Reality not stuck on the fringes of the Twilight Zone like some hotels are, nice small pool and Jacuzzi, a very modern clean establishment and all the staff were very friendly and helpful with all my inquiries. My room was really nice, furnishings modern and functional, a quiet relaxing experience, one good feature i liked was you needed your room key to always enter the buildings n pool areas thats definitely a plus for me. Checkout was a breeze and painless! The only Complaint i have is Most Best WESTERN PLUS hotels are known for their above and beyond morning travelers continental BREAKFAST! Not at this BEST WESTERN Plus hotel i was given at the desk some lame excuse they couldnt serve BREAKFAST in the hotel because of the Italian restaurant attached to the Plus hotel, which if i may point OUT is open from 5PM to 10PM a Conflict of Interest WOW!! REALLY!! And they will give you a voucher to eat next door in lieu of their not offering a breakfast. Hmmmmm it seems after spending all that MONEY time n effort they didnt consider the repercussions of being attached to a separate restaurant not associated with their hotel and not offering their guest the usual Plus feature BREAKFAST!!! This BEST WESTERN PLUS HOTEL should have mentioned it upon majing reservations and check in.So now i have to find a place to eat somewhere around hotel in an area im Not familiar with,being in a bad mood now and going to my business meeting ticked!! So what happens if your on vacation and with the family you have to gather them all up in your vehicle and search for a pkace to feed tour family then back to the hotel park and try to relax by the pool!! Oh boy vacation time.i didnt even get any form of INCONVENIENCE compensation! Just we are sorry and still hungry.
This was by far the best BW we have stayed in. The staff was great, the pool was large, and the bed was the most comfortable we have ever slept in! The breakfast was not the usual bland BW fare, but was in the attached restaurant, which offered a wonderfully delicious selection and had a fabulous friendly and attentive waiter. Just a wonderful 2 night stay!!
Overall good hotel, awsome service and clean. The Restraunt was so bad with food and had ants inside. Don't recommend this to anyone. Front desk couldn't do anything either to satisfy my problem with them.
BWTOInn, Manager at Best Western Plus Thousand Oaks Inn, responded to this review
Thank you for choosing Best Western Plus Thousand Oaks Inn for your recent visit to the Conejo Valley. We apologize for your experience at the adjoining but independently owned and operated restaurant. Your feedback will be passed along to the owner and management, so that they may address your concerns regarding the ants and their service. As a guest of the hotel and the Conejo Valley, we want your experience to be exceptional. Per our other communications to you, please call us directly, if there is anything else we can do.
Always enjoy the quality of Best Western Plus....and Thousand Oaks Inn is no exceotion...very good service, great room at a reasonable price. Even though we did receive vouchers for breakfast, found the restaurant prices a little steep
Clean and quiet hotel, friendly staff, fair price, close to freeway. Workout room not on premises, though hotel guests get free access to Gold's Gym which is close by. Restaurant on the grounds was too expensive. There were plenty of restaurants though within walking distance. Would stay at this hotel again.
Good Hotel at a good location with very friendly personnel. Nearby facilities (restaurantst, drugstore etc.) within walking distance that cover daily needs. Rooms with balcony to enjoy the beautiful weather.
This hotel is close to California Lutheran University making it great for parents. Shopping malls are nearby with the factory outlets at camarillo just 20 minutes away! Fast food, gas and a trader joes are all on moorepark road. The best western plus is so convenient!
It's was a good stay. The breakfast food wasn't that good. The location was convinet for my purpose. The room was nice. Could hear everything outside so quietness didn't happen. Will return if needed.
Nicely located, close to two malls and many shops and restaurants. Easy free parking, plenty of spaces. Quick check-in )and check-out). Big room with TV, fridge, microwave and comfortable beds, good airco (but no in-room safe). Nice pool area. Only issue is car noise from the 101 highway day and night, although we generally slept through it.
The front desk staff were extremely helpful, polite and friendly. They addressed my issue immediately and went above and beyond. I will definitely recommend this hotel to others based on my experience this weekend.
Best Western provides a $7.00 voucher for breakfast at the adjacent restaurant. The breakfast experience was bad. Service was remarkably slow. Food was served lukewarm. A simple request for jam was simply ignored and only provided just before the meal was over. Coffee was marginal but that's perhaps because it it like the food arrived lukewarm.
Rooms are nice, but don't plan on breakfast if you have to leave before 7AM. Breakfast area is in attached Restaurant that is not open. There is a nice room next to the Lobby that was probably originally designed for Breakfast. Why don't they use it? We got no Elite Service and we stay in BW Hotels quite often.
The staff at the front counter were very friendly, the room was clean and comfortable it was good for the 3 nights we were there. They offer a $7.00 voucher towards breakfast at the attached restaurant (apparently not part of the hotel) which did not cover the cost of any breakfast. They do offer a grab n go option which was an apple a stale donut and coffee or juice. We did try to go to the restaurant one day but it was only staffed with one cook and one server and could not handle the breakfast crowd so we had to find another restaurant. ( this was a Saturday) I did hear from fellow travelers that were in our party that they had a difficult time getting their rooms serviced. Ours were serviced just fine.
Thank you Daniel for going that extra mile to make our night, he saved us. My husband accidentally booked another hotel in the area that was an absolute nightmare. We showed up at the hotel I originally wanted at midnight (after a long travel day) and Daniel worked is magic and totally made our night. I hadn't seen my kids and grandkids in 3 years and I am eternally grateful
Nice room, even facing the freeway, and a reasonable price for the area. Didn't like the breakfast setup, though—you get a credit to use at an adjoining restaurant, and we didn't realize the restaurant would close for a while in the morning, so we missed breakfast. There's a very large room near the lobby—a library?—which seemed like it would be a good place to have the usual Best Western breakfast offerings. Too bad—breakfast should be standard at BW, and not just in the form of a credit (which, judging from other reviews, probably wouldn't have gone far). But that probably wouldn't dissuade us from staying here again—overall, it was pretty nice, and Thousand Oaks seemed like a nice, safe area.
Nice place to stay on vacation trip through California. Quiet and nice rooms. Breakfast included means that you get $7.00 off of the bill per person but items are pricey for this type of hotel. Friendly front desk staff.
This hotel's rooms were clean, quiet & the hotel is centrally located. In house restaurant facilities are somewhat lacking as they are an expensive Italian venue with only limited hours of operation. They took our points without any problems as some hotels do.
Stayed here in July for a 1 night stop over. Pleasant reception and a nice, spacious and clean room. Air con very noisy which doesn't help a light sleeper but other than that a nice stay. Would return. Plenty of party and also some nice places to eat very close by.
This hotel was very decent for the price. It is in a great location and our room was a nice room. Staff seemed to be friendly and helpful. Bed was comfortable. I would recommend this hotel and would stay here again.
Located just off Ventura Highway and near several restaurants and a mall, this older motel has been nicely renovated. Very comfortable and quiet. Free parking and wifi. Nice landscaping, library and office area. Restaurant on premises.
If one needs a place out of the way or near everything this may be considered somewhere in the middle and a well deserved stay. Quiet and clean it offers a great deal of those things desired in shopping and movies or cinema. Than there are the movie studios for exploring where in years past some of the most notable faces have claimed fame for themselves and now live on in our memories. Of course a drive through anyone of a number of orange or lemon groves is a most with the scents of blossoms following you. Let your imagination take you on a tripe as you stay at a Best Western.
The hotel was great! Clean rooms, friendly staff. Updated appliances and modern look. Clean pool. Only complaint is the breakfast arrangement is a joke. They give you a $7 voucher for breakfast in the restaurant next door but the food is so overpriced it hardly makes a dent. A plate of French toast is $14 and a cup of coffee is 3.50! That's the only complaint I had & the only reason for 4 stars instead of 5
Easy check-in and out. Room was clean and nice. Wished that they would of had a continental breakfast. Location worked for our needs. Sleep quality was good. Doors were noisy but the rooms were quiet. A very nice feature was having another sink outside the bathroom, making morning routines faster.
This hotel was pretty average, right off the freeway. No breakfast--they provide $7 vouchers to the attached restaurant, but my impression from the staff was it wouldn't cover the entire meal. We decided to buy breakfast on the road instead. Rooms were clean but nothing special. We had been driving all day and were thirsty, so I went to get water from the vending machines. I went to all the vending machines in the hotel and was able to find one Diet Coke--everything else was sold out. All in all, not sure I would stay here again, but like I said, the rooms were clean and it served its purpose.
From front desk to housekeeping service was exellent stay. All hotel saff very friendly. Room was nice an clean. Only 14 miles to te outlet store and 12 miles to the museum. You ont regret your say at this hotel
At $140 per night, this hotel is a glorified motel. Room was clean and comfortable and the staff very friendly and courteous. However, the restaurant attached was over-priced and the food mediocre. The Inn gives you a $7 voucher per person but that is no where near enough to cover the meal. Two coffees and two egg dishes came to $17 without tip after applying the $14 vouchers. There isn't even coffee available in the hotel lobby. The air conditioning shuts off in the room at some point during the day. We returned to an 85 degree room at the end of each day of sightseeing and visiting family. While I support not using the a/c when not in the room, a timer to cool the room down later in the day would be most beneficial. We will not stay at this property again. There is not much in the area, unfortunately, so we will need to be farther away from family on our next visit. The hotel service was great, the restaurant service subpar. The rooms received an average rating because of the cost and the a/c.
Clean rooms that may be a bit dated, but that is of no consequence for the (business) intent of my stay. Stayed here before, and I will again. At the end of a LONG day of working, it's nice to have a good area to be staying in. For me, that meant a walk up to the local Whole Foods to grab a sandwich and a beer to enjoy back in the room as I wound down. And winding down included plugging my Amazon Fire Stick into the room's TV for some viewing variety (GREAT solution while on the road). Need a good Wi-Fi signal to make it work, and I'm glad this was better than the last time I stayed. Overall, a really good hotel, especially considering the price. Rooms are spacious enough, and they're VERY clean. The bed was quite comfortable, and let me get the kind of sleep I needed before another long day.
Very nicely done old property. Electric vehicle plug in stations and all. Easy check in and very convenient parking around property. Only disappointed was the breakfast experience. Considering the other breakfast offers in the vicinity, the $7 vouchers are not worth it.
Everyone is helpful and pleasant. They recognize you daily by name and reward level when you check in. I have stayed here multiple times and choose my own lodging, so I would not be here if I didn't get good value and service.
This hotel is great for the price. The rooms are large, very well kept and very comfortable. The bed and linens were great. My kids loved the indoor putting green and I loved the fact that they could be putting while I was relaxing and could watch them. Highly recommended!
This BW is located in a great area right off the highway and near lots of shopping, restaurants and places of interest. However, we had a housekeeping issue that took the from desk twice to resolve and they (housekeeping) did not seem to be totally on their game. Rooms are clean and face an open air courtyard. Breakfast is OK but you could walk to other breakfast choices from this location. You do get a voucher from BW for breakfast but it is average and a bit high priced. Easy access of highway with a nice pool. front desk staff friendly and helpful.
The hotel had nice clean rooms, bathrooms were very small, no breakfast bar but a $7 voucher for a very overpriced breakfast with a very poor selection. The lady at checkin did not have nice things to say about the restaurant. We had eaten there before when it first opened and had not been impressed. We were rushed for time and felt that a breakfast bar would be much better for our needs
Very profesional staff, with nice rooms, microwave and refrigerator, clean rooms and comfortable bed,, if you are familiar with Best Western Hotels, this one I will recommend. You can take my word, for I have been staying in hotels for the past 27 years due to my carrier.
It looks like an older Hotel from the outside and maybe not very appealing, but the rooms were very comfortable and clean. I did sleep well and got some good rest. The front desk employees were very helpful, informative and hospitable. The parking is free which is a big plus.
Overall we had a very good experience at this hotel, the staff are very kind and the hotel has been updated nicely. The beds were comfortable and the rooms clean. The pool and hot tub were very nice. The landscaping is beautiful. We recommend every aspect of this hotel EXCEPT for the breakfast, don't waste your time going to their restaurant for breakfast, even with the $7.00 coupon. We stood in the doorway on two separate mornings without being acknowledged (just stared at) for about 5 minutes, once we were seated, the waitress wiped off the paper table cloth instead of replacing it which was covered in stains and water/coffee. It took another 15 minutes to even take our order. The food was decent which helped. On the second morning I went it for just a continental breakfast to go and I was given an apple and a pre-packaged danish. The front desk said that the continental breakfast was a bagel and fruit. We were told by the restaurant staff that the front desk people don't know what they are doing. The staff was very unprofessional in the restaurant. It felt like the restaurant really doesn't want to serve breakfast but is doing it as part of a contractual obligation to the hotel for being attached to the hotel.
Very clean and comfortable room for the night. Convenient to Malibu and get for a stop over coming north out of LA on the 101. The hotel gives you a $7 voucher for breakfast at the adjacent restaurant. Skip it! Food was poor to marginal and very overpriced. $40 for two before using the vouchers. And that was just an omelet with dried out potatoes; bacon & eggs, and coffee. ($3.25 per mug...didn't even offer to warm it up until after we were done. Good hotel - Bad restaurant.
Great hotel, great service. Beds are old and lumpy and internet does not work. God location but a bit pricey for out of date beds. Camboni offers a good breakfast but it's not completely paid for with your voucher and understaffed
I stay at this hotel 3-4 nights per month for business. Overall the hotel is fine but the internet speed is so slow that I was unable to do any of my business online. A call to the front desk resulted in a promise to "inform my manager" however nothing further occurred. High speed internet is a routine expectation at any reputable hotel and the lack of it at this location will impact my future decisions as to where to stay on my business trips.
fxwang, General Manager at Best Western Plus Thousand Oaks Inn, responded to this review
WiFi is the #1 most important amenity for hotel guests. We certainly understand this and have been frustrated with the service to our area, which has required that we apply with the FCC a fixed wireless system, but the system is limited to 100 MB. Although fiber technology is prevalent throughout Thousand Oaks, we have no residential neighbors near us, so fiber was not extended to us. Last month, though, Frontier Communications extended their fiber network to our area, and we were the first to sign up. We anticipate to have our new 500 MB fiber connection installed by July, which will hopefully be in time for your next visit.
Checkin was smooth and friendly. The room was nice enough. The restaurant was woefully understaffed at breakfast. I felt sorry for the lone waiter trying to accommodate a full house. He was very good but just overwhelmed. Also, no oatmeal on the breakfast menu.
Great location for our event/tournament. Very close to restaurants mall and grocery stores. Room was very clean and had everything we needed. Front desk staff was continuously presentable, accommodating, professional and nice. I only gave it a "very good" because the exterior just looks so outdated, its not inviting. But when your on the premise, its very clean. I like the court yard feel also. I'd come back.
I have stayed at this property two times within the past year, for 4 nights each. They have continued to upgrade the property since I last visited, including the common areas in the courtyard and the lobby. They keep both the rooms and the common areas meticulously clean. The pool area and hot tub are in great shape. A maintenance worker removes the lounge cushions every evening, vacuums them and then stores them. The office staff has been kind and helpful each time different ways. This past time they got me in early and upgraded my room after a minor miscommunication. The only thing I would improve would be the breakfast. The $7 credit is nice, but it cost a about 10-12 (if you tip) and it just feels weird uncomfortable in a white linen environment. I would install a Continental or full breakfast in the library area or have the restaurant do it. Otherwise and overall good facility and great staff in a great location!
The room is always clean, fully stocked and the staff is extremely helpful and always friendly. I would recommend this hotel to everyone. My grandchildren really like this hotel and feel safe and like they are at home while I work.
Hotel offers a nice $7 credit towards breakfast. Food quality was extremely poor. Got sick after eating the breakfast. Room was partially cleaned by hotel staff prior to departure and left with cleaning supplies sprayed everywhere and bed pillows and blankets on the floor. Mattress was like an accordion.
I was pleased with this motel but a bit surprised how small the room seemed. The King size bed seemed to take up most of the space. Free in room WiFi was fast enough and the room had a balcony, but no HBO Channels. I didn't end up using the pool because it was too windy but if you need towels for the pool you have to request them at the front desk.
There was no hot water on the morning of May Friday 19. They said they would give us a refund but they never did. Which the shower was the only reason we rented a room. We all wanted to shower before we left and did not get to shower
Great hotel. All the amenities one could expect plus a in house RESTURANTE. Food was fair. The room was spotless, the lobby was great along with a library room and a business room with several computers. Not cheap but you pay for what you get while on the road. Overall a AA place to stay a night or two. Close to a mall and a few good resturanres. OK now the bad. After a great night of sleep, a good cup of coffee, I was greeted with COLD water for my shower. After taking my cold shower I went to the lobby where the staff was just short of outstanding. End result was a complete refund & a customer again & again. They acted fast and firmly. I was looking for a substantial discount, but they upped the ante. Great customer relations. Great place to stay again.
Best Western Plus normally offers breakfast included in the price of the room. For this one, the breakfast offer is $7 off the price of breakfast in the attached restaurant. Most meals average twice that amount, so after tax and tip, you spend $10 to $12 for a breakfast that should be included in your stay.
I live out of town and visit my doctors in Thousand Oaks. This hotel has a special rate for medical visits. You just have to tell them up front when making the reservation. The room I had was a double queen. It was very spacious and clean and quiet. The front desk is very professional. The attached restaurant is a bit expensive. I usually go to other restaurants in the area to eat. This hotel is centrally located.
Very clean and comfortable suite but the entire hotel is very outdated and so close to the freeway that noise is an issue, so bring ear buds. Beds are good and room is very clean. Adjoining restaurant serves as the breakfast but does not open until 7 am, so go to the local bagel place if you have an early meeting. Probably would try another place first. Also, booking the day before for a one night stay was unreasonably expensive for what was purchased, close to 200$.
No breakfast. The hotel gave $7.00 voucher for the restaurant. The food was mediocre. The service was mediocre to very slow. I Wished they had free breakfast like most Best Western's. that would make this a better deal.
Property is nice, staff fair. Can't get a cup of coffee to go in the morning without going to the restaurant, waiting to be seated, waiting for a waiter, waiting for coffee to be prepared, and then settling with a hotel supplied voucher. When I get up and ready to go I expect to find coffee ready to go. Next time I will stay at a budget hotel.
This was a very good value and in close proximity to major freeway. Rooms were clean and the staff was very courteous. I would just make a point to ask for a room away from the freeway as it can be quite noisy at night.
It is a great place to relax and still be near a great multitude of place to go from cinema to theater and launch and the Blue Stove in Nordstrom to all the movie studios and their attractions. And you can drive along a winding go-cart track known as the 101 or the 405 and find a great many spots to stop and explore.
Used thousand oaks as stopping point on way to LA, hotel easy to find and plenty of parking . Room was adequate for our family of 4 and clean. We drove down at night to Malibu at night was great road down through the mountainsand location. So would stay again as nice staff
Stayed here late March 2017, decent price, clean room, a bit dated, bed was a bit hard. The toilet was at an angle in the bathroom and sat extremely low. Property sits close to Hwy 101 so could hear some noise, but not too bad. Had dinner at the Italian restaurant connected to the hotel, very good, would recommend if you don't feel like going out. Waiter and staff very nice and friendly. Disappointed that they don't have coffee in the lobby for guests, nor bottled water for reward members. Not sure we will return but for the price, not a bad place to stay if you're in a pinch.
We had a very nice welcome when we entered the foyer of the hotel. Even though we were a little early for check in the gave us a ready room and welcomed us. Explained how breakfast worked and gave us directions to the venue we were going to for a concert.
This hotel is at top of our golf group list we travel every year at this time and they make our stay a great experience Cambonni Restaurant , not part of hotel but in the hotel is a bonus we are 12 ladies and have will continue to utilize. Thank you
It was nice very pleasant. Better the breakfast. Staff was very helpful we forgot toothbrush and they were able to give us one. Beds were comfortable. Lots of places to eat near by. Will stay again. Soccer fields were close by very easy to get to.
We stayed at this property one night. The room was spacious & clean & the bed was comfortable. It was a bit noisy in the morning. It sounded like the people above us were stomping around. We called the front desk to request an extra blanket & no one came, so we had to call back a second time. Then it was brought immediately. Overall a good value & nice room. We would stay here again.
Though characterized as BW PLUS, this facility is definitely not PLUS in any way, though the staff was cordial, friendly and helpful. The physical facility is more like a Motel 6 or Super 8. The bathroom is small without any counter space, the amenities are low quality, the pillows are lumpy and uncomfortable. It is relatively clean, but the room is cramped.
we came for the medieval faire at simi valley, this was the nearest motel,. it was a brilliant find. the staff couldn't have been more helpful ,especially Tyler on reception, the room was large and clean, having all the extras ,fridge hair dryer ect. the location which was very close to the freeway ,which could only be heard from the outside ,there was a nice swimming pool and areas to relax outside. it was near a nice selection of shops. the hotel had an Italian restaurant as part of it, the food was very good but not cheap, the breakfast which included a 7 dollar voucher, from reception was good, overall excellent . when we return to this area we will stay here again
This hotel is centrally located with access to many different vacation activites and also close to many local companies. Food, shopping and entertainment is very close by. Close to hiking trails and golf courses if you are an active person.
The location of this hotel can't be beat - so close to freeway, access roads, and great shopping. Just down the road from Westlake Village - The beds were quite comfortable THE TOWELS WERE GREAT! The pillows were great - these are three important items for me. Also very clean, and updated DO NOT MISS THE ATTACHED ITALIAN RESTAURANT I know, I know we always think we will be stuck with mediocre. Not the case here! What a great surprise- don't miss the pasta carbonara, the egg was perfect!!! The owner was delightful, as well as our wait staff. They also serve breakfast in the same space - don't let that deter you. Morning staff was delightful.
This Best Western had a very friendly and helpful staff at the front desk. There was a $7 per person voucher for breakfast at the attached restaurant, which was enough to make it reasonable to eat there. Their food was good, but they did not have orange juice, which seemed funny for California. We appreciated that they had laundry facility on site, which came in handy. This location was especially convenient for visiting the Ronald Reagan Presidential Library.
You should change the advertising on the Suite: Something like "2 room 1 bed Sutie" or"1 bedroom w pullout suite". The staff was friendly and the food at the restaurant was good, but the $7.00 voucher, it not enough. Breakfast was very expensive. Also, pool is only open till 10 pm, for a weekend that is not long enough.
This was a very quick overnight visit, and I really enjoyed my stay at the Best Western Plus Thousand Oaks. This is an older hotel, but they have done a great job. The rooms are large, and very clean. The bathroom has been recently renovated and is quite nice. The exterior of the hotel is a bit more dated than the rooms. Front desk staff is friendly and welcoming. The location is great - right off the freeway, and within walking distance of a couple cafes and restaurants. I sometimes stay in some older hotels. They should all take note from this one - BW in Thousand Oaks has done a really good job in providing a comfortable, clean stay. I will definitely return.
I've been quite impressed with what Best Western has done to their hotels recently. I've stayed with them in different locations in California, and as far as in the United Kingdom. Based on my experiences, they'll be my first choice in places I visit, for both business and pleasure. BUT, the Thousand Oaks hotel really needs to fix their in-room WiFi service. It was weak and unsecured, and really could not be used. Glad I didn't need to get any work done at night. For the limited access I needed, I was happy to have a hot-spot on my mobile.
Our room was on the ground floor and very quiet. It is an older hotel but with some updates. Reception staff very courteous. We stayed two nights and it was probably three quarters full. Would stay here again.
Patience and perseverance are both needed in life with a place to sit back and not worry about taking care of anything and just relax in the joy of writing. The staff is great and caring the food around the area and the hotel is great and there is a large mall to shop or the cinema and theater or local music etc...
It's a best western, so I guess I shouldn't have expected too much. I tried to use a travel gift card, was told it would be taken care of by the clerk who checked me in. But he passed the buck to the the morning clerk, who had a deer in the headlights look. She said she would contact me after the gift card had been applied. I have yet to hear back. The room was okay. The bed was very lumpy, pillows too soft.
Updated room with open air courtyard access gives it a nice feeling. It's in a good location near the freeway and conveniences. While it''s an older property, the updates have been for the right items - in room fridge is nice.
Overall not bad but several things irritated me. Very strict with check in time. I was only seven minutes early but had to wait around until 3 to check in. Others were there first so I had to wait in line. Breakfast not included but you get a discount voucher at the overpriced restaurant. The voucher just brings the price down to normal. The luggage carts are kept behind the front desk, which is not near the rooms or parking. You have to wait until someone is free to get you the cart.
This is an aging property that has long passed its prime and despite what appears to been an attempt to refresh it, it still looks very tired. I would look at other properties in the neighborhood. If you must stay here, choose a lower floor which is somewhat buffered from the freeway noise. Best Western should not allow this hotel to be part of their PLUS collection.
The hotel was good but the restaurant was disappointing jn quality (extremely hard bread ) and was expensive-charged $4.00 extra for splitting a dinner. I will never go back to this restaurant. Another guest warned us not to have breakfast at the hotel restaurant.
My family stayed at this Best Western Plus for 4 nights. Our room was comfortable and had everything we needed. The only negative, which was minor, was the location of the toilet. It was very low to the ground, angled in a corner and so far under the bathroom counter you could not put the lid up all the way. The pool area was lovely. Even though it was near a freeway, it was so peaceful there- plenty of seating and beautiful, lush landscaping made the setting tranquil. There is a nice library off of the lobby which offers plenty of books and magazines for everyone to enjoy. We dined at Camboni's, the Italian restaurant on the property, our first night. Andre, our server, was a pleasure and we enjoyed a fantastic meal. This hotel is in a great location- plenty of food choices and shopping close by. Besides Camboni's, we recommend checking out Pieology, where you can design your own pizza. We visited The Ronald Reagan Presidential Library, hiked Solstice Canyon, and spent a day at Zuma Beach- all are not far drives from this hotel. We would definitely stay at this BWP Thousand Oaks Inn again. Thank you.
Location,price,and staff all made for a pleasant experience. Because I booked for 3 separate dates rather than all at once, Amy did an amazing job ofor streamlining everything for me. She was so pleasant, a true asset to the hotel.
This was probably one of the largest Best Western rooms I've stayed in. Very well kept and loaded with in room amenities (fridge, microwave, coffee pot). The staff was great and let me check in early. Overall a great stay and value.
We were here 3 nights. Bed was comfortable and room was clean. Was a good value for the money for this area and that's why I chose it. Not sure I would stay again since it was a little further out from where I needed to be.
I was greeted on arrival, they had all my details & a room was already allocated. The staff were friendly & informative. My room faced the freeway but I was given a room on a lower level so I wouldn't hear the traffic noise. The room was spacious & clean, there was a work bench with chairs & a lounge chair. The bathroom was clean & spacious. The bed was comfortable & freshly made. There was adequate parking & it is a safe neighbourhood. They have Wi-Fi which was free & of good strength. I didn't have any issues with noise. There are numerous eateries in the vicinity. I have stayed here several times in the past & always enjoy the iced water with orange slices in the foyer. I will certainly stay here again
This property is centrally located,kept very clean,staff was very friendly and helpful. The price was excellent. Very affordable. I am not a big fan of best western properties but this one surprised. We will stay again when in the area.
This hotel is a place of comfort for myself day or night. It is an excellent place to be just far enough away from many tantalizing places of interest north south of east. From art exhibits to hollywood and all it offers the soul. Numerous eateries of food from so many differing cuisines, than its off the the theater or a cinema of your choice. Enjoy
Would highly recommend this location. Easy on/off 101, clean rooms, great pm front desk staff, and did not mind using the local restaurant for our breakfast. Only issue was some roadside workers spent the night on my last night and were very loud until after 11pm.
Very kind staff at a newly renovated hotel. Recommend you book your travel here as close to mall, restaurants and more. Nice pool to relax by as well! This is also a great location for large parties. You can coordinate with their reservation team to set up the perfect hotel for your group.
As most people know, Best Western's are usually pretty dumpy. This one is calling itself a Best Western PLUS. I'd call it a Best Western C PLUS. A little bit of a step up from a regular BW, but not by far, Hotel is fairly old. The hotel is 4 floors in a square with a very depressing center courtyard with a few pieces of metal furniture. Mostly concrete with a tiny bit of greenery. Mostly what you see are all the doors to the rooms and you hear the housekeepers talking very loud to each other (in Spanish) across the courtyard. I was here two nights and never saw anyone using it. Rooms are updated and clean. Large TV with many HD channels. DVD player with free DVD rentals in lobby. Free use of Gold's Gym in mall next door. Room has fridge, microwave and typical cheap crappy coffee maker with powdered creamer, etc. A/C was your standard loud wall unit. I turned it off when I arrived and the room never got warmer than about 74, so it worked out fine. But I was on the freeway side (VERY close to freeway) and it is noticeable, but not the end of the world. One of the biggest negatives for me were the very uncomfortable and scratchy sheets on the bed. I don't know if its the detergent or just the quality of the sheets, but they were like sleeping on sandpaper. Wifi was a decent 4Mbps, but somewhat erratic. Was able to stream a little, but signal would occasionaly fade out completely and even low quality YouTube videos had to constantly buffer. So better than many hotels, but definitely not too doable for business or streaming use. Everything went fine and I could deal with everything ok, but the sheet situation was the only thing that would probably prevent me from staying here again.
This is an old motel in a very convenient location for the West Los Angeles area. they are repainting and fixing up, but the facilities are very good right now and there are many fine features. Breakfast arrangements, however, are terrible. A voucher for $7 is offered for a restaurant on the property - but all things on the menu cost far more than that - and the place does not open until 7, too late for most travelers. they should provide a simple breakfast or none, with room rates adjusted.
The hotel staff was extremely friendly and helpful. The rooms were impeccable and the bed was very comfy. As for breakfast, my husband and I prefer the "continental breakfast rooms" over the restaurants but the voucher took the "ouch" out of having to pay extra for breakfast. The restaurant was very clean, the wait staff was very attentive, friendlily and helpful and the food was cooked to our satisfaction. Looking forward to staying again. Wouldn't go anywhere else.
Overall very good experience , great location , close to just about everywhere in the Ventura county/ San Fernando region . It is safe, clean , and quiet. The pool and spa were a bonus . There is an attached Italian restaurant , and bar . Will return again , for sure
Everything was right and no problems except the breakfast was a tad odd. You get a $7 voucher from reception which you can trade against what you order from an a la carte menu which is fine but there are no cereals, fruit or yoghurt on offer which are normal for breakfast
Good price for the accomodations and amenities. Door did not open with card key issued so we had to stand outside the room while one of us had to go back to the front desk to get another set of card keys but none worked. So the maintenance person had to open and fix the door lock mechanism.
it is a good place well located, price accordingly and a very good service the reception is very well and the service at the restaurant is very good, they give you a bonus for the breakfast for use 7.00 each as a discount, the hotel is well located close to the 101 fw and the mall and the neighborhood is very nice.
I have stayed at several properties within the Thousand Oaks/Westlake Village areas, and this property rates toward the bottom of my experiences. At this property the room rates were not competitive, especially given that here we had to pay for our breakfast ($7.00 voucher given, but hardly worth it), whereas in competitive properties breakfast is included in the room rate. The rooms were adequate, and the air conditioning could have been more effective.
Summary: This hotel pleasantly surprised me. It is quite nice, particularly considering the reasonable rate they charge compared to nearby competition. The facility is nice with lovely features such as an impressively maintained courtyard replete with gazebo and brick patio. The rooms are suited for their purpose, the staff are pleasant and the morning breakfast option is rather good. The room rates are strongly competitive given the area and the quality of the accommodations. Details: My colleague and I were in Thousand Oaks on business and needed a hotel. The establishments in the area were quite expensive. This one seemed to be the nicest set of accommodations for the price charged. The location of this establishment was quite convenient off US101. We found it without any problems. The exterior appearance was nice enough. There was a common use area that included the lobby at the front of the structure. The lobby was partially under construction when we were there but it was still clear that, while not elegant, it was nice enough. There was an adjacent sitting area/reading room that was pleasant and added some homey comfort. The conference area was just beyond the lobby and this made a rather positive impression. The decor for the latter was lovely and bordered on vintage in design. The rooms were behind the conference area. The accommodations were arranged in a stucco building around a rather impressive open-air courtyard. The gazebo and patio were nice touches as they provided a relaxing place to lounge in the California fresh air. The front desk agent who was working when we checked in was quite congenial. I found the staff in general to be very pleasant to deal with. She assigned me a room on the fourth level which worked well for me. Upon entering my room, I found it to be spacious and clean with decent decor. The work area was adequate in size and arrangement. The WiFi functioned well while I was there allowing me to get work done. The bathroom was sufficient in size facilitating reasonable maneuverability. The fixtures presented no problems and the water in the shower came to temperature relatively quickly. The bed was comfortable and the environs were quiet allowing me to get good sleep. The view from the room was unfortunately nothing special. The breakfast option at the attached restaurant was convenient and relatively good. It was a menu-based service which is noteworthy if one is in a hurry in the morning. But the choices were sufficiently varied, the quality was decent and the service was efficient. There was a discount offered for hotel guests (using a coupon obtained upon checking in). The prices were not unreasonable. The room rates were not at all bad for the quality of the accommodations. Our per night charge was about $126. With taxes added in, the final per diem fare was about $141. I was rather happy with this value. Overall, this is a good hotel for the money. The facility is nice and the location is quite convenient if you have business in the area. The rooms are functional and adequately pleasant, the staff are congenial and the breakfast option works well. The room rates make it a very good value. I would not hesitate to recommend this establishment if you need a place to stay in Thousand Oaks.
Visited California Lutheran University for a summer camp my daughter had there and had to stay overnight. Had a great stay here, the staff were very friendly and accommodating. The rooms were nice and we had a very quiet stay. If ever in the area again would definitely stay there again.
For the average visitor to Los Angeles, there is no reason to choose to stay in Thousand Oaks - it is far away from all major "sights". But let's assume that you want to stay in Thousand Oaks for some reason - then this hotel is quite all right. It is clean and safe, it is within walking distance of several restaurants, cafes etc (and even large shopping centres). And it has a small but pleasant swimming pool.
We frequently stay at BW Plus in our travels. This was a short notice stay and we are glad we did! We require a handicapped room and we were most pleasantly surprised. Very pleasant stay with a tasty Italian restaurant adjacent. All the staff were very helpful. The only negative for us was the long distance to a handicapped room from Both the lobby or the parking lot. The rooms are outstanding.
Issues with front desk checking in and out. Was charged more than my reservation price, but was quickly reimbursed. The hotel and rooms were nice and located near just about everything. Support staff was nice. Breakfast was cold and service slow. Pool was very nice.
Having stayed at this hotel in the past, we noted that it was a bit run down and old-fashioned. Was very pleased with this visit two years later, as the whole hotel has been updated with modern furnishings, updated décor, beautiful bathrooms and clean, modern carpet and bed linens. The staff was kind, helpful and went out of their way to make sure our stay was memorable. Bring your own breakfast though...even with $7.00 credit per person, prices in the restaurant (not owned by Best Western) were exorbitant.
Great location and close to Oaks Mall, Cal Luthern Univ, and restaurants. Pool was relaxing. Restaurant within hotel had a gourmet type of breakfast. Room was overall clean as well as lobby and conference rooms. Right next to main freeway Hwy 101.
Very nice hotel, clean, quiet, large rooms. Comfortable bed and pillows. The location is convenient from the highway, it was about an hour from things downtown LA/Hollywood, Santa Barbara, and other beaches.
A large group of us stayed at this hotel for a nearby wedding recently. The rooms are large and comfortable and the counter staff were friendly and helpful. But there were quirks at this hotel... First, the attached restaurant (not owned by the Best Western) was awful. Poor service, unfriendly staff, and mediocre food for upscale prices. Simply avoid the restaurant. There are others nearby. Another quirk was the WIFI. I don't know why, but we had to log into WIFI sometimes three times each day. Not a huge deal, but it shouldn't be so complicated; It's just WIFI. We all noted that our rooms were cleaned to varying degrees - sometimes the garbage wasn't removed. Sometimes no towels. Again, not a huge deal, just inconsistent and noticeable. If the hotel were less expensive I'd give it four stars. For what we paid, they get three. It's average.
Nice quiet place, plenty of shopping around. Easy access to the 101 high way, they are painting and remodeling. Felt safe, will stay again if around that area again. Pool looked good, my kids loved it.
The hotel is next to the 101 freeway and the road noise is unreal. We couldn't sleep all night. A neighbor in the room next to us said they kept the AC fan on all night to help out. The price was out of sight since we went through Booking.com. They add money to the bill and said that the most expense was the only one available. When we arrived at the hotel they said lower priced ones were available, but we already paid and could not receive a refund. Also, they advertised the room as a deluxe King when the room was the same size as all the other rooms. They also advertised on office in the room when it was an extra table under the desk that pulls out. What a joke.
Good for an overnight stay. Don't understand why this is plus property. Remodeling and painting even on Saturday. The pool was supposed to be closed at 10:00pm but RAP music and load noise did not stop at 10:00 am. Kids running up and down the hallways.
Great location - walking distance to breakfast and coffee & both local malls. Are going through some renovation on the guest room area - so that part was a bit of an eyesore - but the rest of the hotel is very nice.
Clean room with plenty of space for two of us. The hotel restaurant closed early without any notice so we were unable to eat there, however we found plenty of other options within a 2 min driving distance. Easy to find and get to from the 101. Would stay again.
We came there for a All Star Tournament, We had 15 rooms and no one had a problem with anything. the Staff was great with everyone. Very patient, considering how many kids were in the pool and in the hotel. Thank you again for a great stay
I stay at this hotel about once-twice a year to check in on an elderly parent. The trip can be a bit stressful. I have always enjoyed the Best Western but during my last trip my stay was even better than past years. I had given feedback on how the bulbs in the room were very cold/white light and this time they had been replaced with LEDs - the atmosphere after a long day was very welcoming. The other great improvement they had made was establishing complimentary membership with Golds Gym at the Janss Marketplace. Gold's Gym is fantastic and I so appreciated being able to workout in such a wonderful facility. It is a 7-minute walk from the hotel. Lots of improvements/ painting/ repairing were happening around the hotel so I'm excited to see how everything turns out in my next visit. Most of all the staff there is terrific. This definitely becomes a home-away-from-home when I visit Thousand Oaks.
This was a nice enough hotel. The staff was friendly and the place was clean, but we arrived to construction that lasted throughout our stay. It made the entire courtyard that we were looking forward to spending time in unusable. It also made our mornings very loud. A heads up from the hotel ahead of time would have been appreciated.
I was a bit apprehensive with all the reviews about the construction noise and freeway noise. Since we were concerned about the freeway noise some have mentioned in these reviews they put us in a room facing away from the freeway. There was no construction going on until Monday not until 10:00 am and it was not constant. Checkout is at 12:00 so this is not unreasonable. We stayed for two nights . Beds, pillows and bedding were very comfortable and just right. We liked having a microwave as well as a fridge which was a plus. It is within walking distance of a major shopping center and in the other direction there are lots more stores to shop in and also close to the Janss Market place. You can drive or take the short walk to all of these. It was very quiet over the week-end. . We had a room inside of the courtyard.This is an upscale Best Western. The front desk was also accommodating. We would stay here again without any hesitation. We thought this was a bit pricey though, but we did stay on a Saturday and Sunday. They do not offer any breakfast but will give you a $7.00 coupon for the restaurant next door toward your breakfast if you want. This did not bother us at all cause we usually bring out own cereal and fruit for breakfast. They have apples at the front desk which was nice. They do provide coffee and tea in the room with a coffee machine. The normal amenities are provided such as soap, shampoo, lotion, etc. We will stay here again. There is also a pool and a spa. There is a washing machine and dryer which you can use at any time. We will stay here again.
I was there for the night on a business trip- the room was quiet and clean. it was an in and out trip so it was perfect for business - free parking, free wifi, free breakfast, quiet and clean with no hidden hotel gouge fees so I was pleased. Its tucked back in a shopping mall sort of area so its quiet i.e. not right by an expressway -freeway or such. so its nice and quiet. When in the area I would stay again
Great service (front desk picked up right away when I called to ask question before arriving, and checkin service was great), comfortable bed (albeit not super-fancy or new), iron + full-size ironing board, spacious room w/ mini fridge and coffee maker w/ ceramic cups, and nice surprise of a sliding-door walkout area. My only "meh" takeaway was that the room (and building's) decor is about due for updates, but my stay was comfortable, quiet, and very good for a business trip.
As far as three start hotels we have stayed at this one just fell short, the beds were not pillow top. the microwave did not work, the elevator was so slow we used the stairs all the time. we had our parents who have had knee replacements and they wanted to use the stairs! The free breakfast was a $7 voucher for the attached restaurant, and the coffee from that restaurant was $3.50 each. Did not make much sense to buy coffee there with a Starbucks one block away. Which we choose instead. Then the noise from the freeway, facing east the windows did not have any sound dampening quality to them, and music was not enough to dull the roar from the passing cars.
This Hotel, the staff and the accomodations 5 star. No hesitation for a single woman or a group your family will be very pleased. We were a group of 17 and it was a smooth check in and the staff very professional
Our room was just right for a one night stay. We were able to check in early with possible upgrades. They were able to accommodate us in two rooms nearby on first floor (we were traveling with my mother). Only drawback was the restaurant on site runs independently from the Inn. It's bar was not open on a Friday night and the breakfast service was ill-staffed. It was college graduation morning on a Saturday and only one waiter to serve several people. food was okay but no time to order more than a simple meal. There must have been only one cook. then we had to wait for the bill. Tempting to just walk out.
The wifi connection was very poor in Room 114, not usable with an iPad. The air conditioner was too loud to use while sleeping. I'd much rather have a modest self-serve buffet breakfast than the $7 voucher arrangement, especially when you want to get on the road early. Nice beds, shower, TV, etc. Ditto on the in-room coffee maker.
This past week we spent 3 nights here and quite enjoyed it. We were upgraded to a suite and it was quite spacious, nicely furnished with a good bed, very quiet and spotless. Location is good and staff pleasant. There was plenty of parking available. Breakfast is available at the motel's restaurant with a voucher issued guests that covers about half the cost. We thought the menu quite good as was the food; service was pleasant, efficient and excellent. Would stay again.
Friendly enough. Beds were okay. I never know what to say about BW breakfasts. But this one was different. We received $7 vouchers for the attached restaurant. It was okay I guess. Coffee wasn't great or hot. But it was served with a smile. The food was just okay, which made the price we paid in addition to the vouchers not worth it. I do wish the WIFI was a SECURE connection, rather than an open one. I really feel the rooms should have at least a little 3-4 cup coffee pot, so I wouldn't have to bring one. Those single cup hot pots are near useless. Over all, we slept okay. It was a one night stand.
The Best Western isn't a fancy hotel but it checks all the boxes for what a traveler needs. The room was fine. It was clean and the service was friendly and helpful. You get a $7 coupon for breakfast to the Camboni restaurant right off the lobby. The food was good but the $7 doesn't cover a typical "American Breakfast". Parking was free, wifi was free. No complaints. It is located near other good restaurants. I'd stay there again.
Don't eat breakfast in the "attached restaurant" go elsewhere! It smells bad, tastes awful. HORRIBLE! If we didn't get the food vouchers it would have been a $40 bfast for 3 meals. Our kids split a plate and water (no juice to save $$$) and the service is unfriendly and WAY understaffed. Had to spend $10 of our own money on garbage. Less then $30 at Dennys for 4 meals and juice and friendly service, and sadly better food than this place. While this is a personal preference, the bed was stiff and we woke up in pain. Certainly not comfortable when you are already out of your element. I do realize this is a motel turned into a hotel and I am not paying top dollar, but after staying at the Simi valley BW with scrumptious complimentary full breakfast, and more comfortable beds I wouldn't give this place my money again. Neither BW we stayed at has dual pane windows, but T.O Is right next to the freeway and mall so only consider if you don't mind the traffic noise. (They told me on the phone they had dual pane windows) Not a deal breaker for us, just not as quiet as would have liked. We did get a spacious room and the cleaning staff was friendly as was the front desk staff. But as far as comfort and breakfast this place just didn't hit the mark....for our family anyways. For a recently "renovated" hotel I definitely expected more.
We're used to wine receptions in the evening and breakfast served in the morning, and bottles of water handed to us upon arrival -- we got no wine reception, breakfast vouchers for attached restaurant (which barely cover 1/2 the bill, plus you need to add the tip), and were told water bottles were sold in vending machines. They did have a nice fruit infused water which we enjoyed. :)
Older facility. Small lobby and amenities. They make you request for a $7 meal voucher every morning to use in the adjoining Italian restaurant that serves a limited traditional breakfast menu. The room was ok, but the sheets were kinda hard. HVAC unit is controlled by wall Thermostat but only controlled a noisy wall unit.
The staff was very helpful and friendly. Rooms were clean and comfortable. Their pillows are so soft and fluffy! They provide breakfast vouchers and the pool and hot tub were the perfect way to end our trip. Will definitely be coming back to this hotel.
Good, clean room; tidy hotel, efficient staff. Hotel is right by the mall and freeway, tons of restaurants and shopping, central to TO. Good amenities. We did not eat breakfast in the restaurant, but it was a good option.
My company and staff always enjoy our stay at this hotel. I had a minor issue at the front desk, but, because of their professionalism and attention to making my stay an enjoyable one, the issue was resolved in a heart beat. Mr. Wang and Mr. Slama were very helpful and friendly. They exemplify how a great hotel should operate with the focus on excellent customer service. My staff and I look forward to many more stays at this fine hotel.
Bumpy start at check-in with inattentive clerk who was also snarky. All other desk staff were extremely professional during our stay. Our room was a little cramped and the bathroom was small, but everything was clean. They advertise a "heated pool", but it was NOT and the hot tub was warm but not hot and the jets were weak. We were disappointed by this. Breakfast in the attached restaurant is good but overpriced even with the $7 coupon from the desk.
I stayed there for a total of six month and I had a great stay. Being away from my family gets very lonely at times. It's always good when you go down to the front desk to get an extra coffee or just to say hello you always get a happy face with a big smile and always want to make your stay a pleasant one. Being that I've stayed there so long I got know the staff that works here and my thanks for such a pleasant stay go out to Bug Guy "Robert", Sara, Kasha who doesn't work there anymore and New Guy "Sam I Am". I can't forget about the GM there I don't remember her name and I apologize to her for that, but that's good thing too. Because, that means during my stay I never had to to complain about anything so I really never had to see her about anything bad other than to say good morning or hello in passing. Great Staff!!!
It's perfectly located to California Lutheran University and the Reagan Library not to mention a short drive to the Pacific Ocean as well as Santa Barbara. There is a beautiful botanical garden nearby as well as shopping malls galore. And breakfast is included.
We stayed here overnight to attend a play at the Theater in Thousand Oaks. This Best Western was about 2 miles from the Theater. It was also near the nice Oaks shopping mall and many really nice dining options. I recommend it highly.
I travel extensively and stay almost exclusively at Best Westerns. This location really isn't located in the most ideal city for me (based on my travel schedule) but I will make a point to stay here now whenever possible. Easy to find, GREAT parking, very pleasant and professional staff, restaurant on-site and some nearby. After 3 separate stays in as many months I'm finding the rooms to be very quiet, clean, and everything working properly. Great WiFi signal too. My only negative is they do not have coffee in the morning in the lobby. The packaged coffee in the room is pretty good, just remember to bring bottled water so you don't have to use the tap water.
Very happy and satisfied with my overall stays at this hotel. The front office staff are friendly and accommodating. My room was very spacious, almost felt like an apartment. We ordered breakfast at the Camboni Restaurant and the food was, to our surprised, really good.. especially the pancake!
Last week, I had major dental surgery and was required by my dentist to stay 3 miles from the dental office. Rooms were available at the Best Western Plus so I booked a room. From start to finish, it was a pleasant, relaxing experience. I made the reservation online with Hotels.com and that was smooth and easy. When I checked in, Sarah was at the front desk and she couldn't have been more polite, efficient, patient and friendly. My friend, who was with me because I had been under anesthesia, and I went to the room. Nice room: clean, cozy, well kept, nice tv and cute individual coffee maker with coffee and condiments provided. Bathroom was nice: shower was comfortable and clean, plenty of towels, hairdryer, Kleenex. There were actually 2 sinks in my room, which was a 2 Queen Deluxe, which made it easy for 2 people to get ready in the morning. Plenty of channels on the tv including HBO and HGTV which I love. Then we went to the pool and Jacuzzi - both were clean and lovely. The hotel also has a nice, cozy small lounge with several computers, a massage chair, couches and a fireplace. My friend worked on one of the computers for a couple of hours and was very appreciative of that. Then we went to dinner at the attached restaurant Camboni's. I had the best pasta dish EVER: Pappardelle Alla Carbonara (but I requested Angel Hair noodles instead). Nice, friendly, accommodating service. Worth the price. When I went to bed, the bed was cozy; just wish the pillows were bigger. There was some freeway noise but it didn't really bother me and I brought ear plugs as backup and that worked great. In the morning, we got our $7 breakfast vouchers. Breakfast was similar to what you would expect at most hotels. Check out was smooth with no line. I would definitely stay here again if I needed to! Thank you, Sarah, for making the stay so enjoyable!
The stay at this hotel was great and met all of our needs. The check in staff was excellent and were able to give us a room even though we were checking in quite early. The lobby area was very nice, the room was nice and clean and checking out was very easy. The hotel is located quite close to the freeway so made it nice to find and get back on the freeway the next day. I would definitely stay here again.
We are so impressed with the service and the cleanliness of this hotel. Everyone was so helpful and the rooms, and hallways and grounds are immaculate. Felix is well liked by his employees and it reflects in a happy, peaceful environment. If you are going to the Reagan Library, it is just a few miles up the freeway north, There is a very good breakfast on property,& we will look forward to staying here again. As a travel agent, I am very picky, and I loved this hotel.
We have enjoyed staying at this Best Western Plus every time we visit our daughter and son-in-law! It has always exceeded our expectations. The rooms are clean and comfortable and have great amenities! Quiet location makes for a great nights rest! The location is close to freeways, shopping and restaurants! Will always stay here when we visit California!
First, I arrived in the evening and did not feel safe. Not all parking is well lit and I was on the back side of the property. The room was musty smelling and old, the mattress is like sitting on cardboard. I don't know why others rated this hotel so highly - perhaps they are looking for inexpensive motel-type accommodations for vacation. The room seems clean, but it is old worn smells...old. Oh, and awesome, I just found out the remote doesn't work. I only stayed here because literally everything else was sold out. EVERYTHING. To add insult to injury, I paid extra for a room type with a king bed and guess what? two queens. I will never stay here again, I'm checking out early and moving somewhere further away that will hopefully be safer and less smelly.
this was a convenient location and decent cost for us while in the area. The cleanliness and service was ok, nothing to brag about. It seems as though they are stuck in the 90's- def recommend some renovations. Pictures should on their website are professional.
We had requested a non-smoking, ground-level, room, and the request was satisfied, even though we arrived later than expected. The room was nicely appointed, and was quickly warmed, after determining that the heater was off. After a long drive, it was a good idea to use "the facilities", but, upon depressing the flush handle, we were disappointed. I called the desk, and they immediately sent a maintenance person, who fixed the problem. The bed was one of the more comfortable ones that I have used. The better surprise were the pillows; most hotels use soft, squishey, pillows, but these had sufficient support, so that I didn't feel like I was being suffocated. Also, we used the wifi, and according to my testing, the download speeds averaged around 3.8 Mbps, quite sufficient to my needs.
Hotel was excellent but the designer of the new commodes does not understand hydraulics--the water tank must be above the commode-not at same level for a proper flush.. Ours continued stopping up--had to use the public toilet where the water tank is above the commode for a proper flush
I will never ever stay here again! At 11:15 pm, I flushed the toilet before even using it for the first time upon checking in and it almost overflowed. I called the front desk to report it and spoke with SAM. He said maintenance is gone so he will make a note of it. I asked to be transferred to a different room. He said he had to put me on hold because he had 5 people standing in front of him. I waited on hold for 15 minutes before deciding to go to the front desk. There were 2 workers there, including Sam. He wasn't helping anyone and he said he was just calling me back. I don't believe him. He said he was giving me the last room as if he was doing me a favor. I don't appreciate his condescending attitude either. He asked me how long it will take me to get my stuff out of the room I will be vacating because he can't have two keys for two rooms floating around. At that point I was just getting upset because instead of getting an apology I have to listen to him ask me stupid questions. His co-worker was no help; she looked at me and sort of rolled her eyes. She looked so unkept and unprofessional...like she just rolled out of bed! I have stayed here several times but because of this terrible experience I would be taking my business somewhere else!
For a room in the $100/night range it was excellent. Room was nicely decorated and had all necessary amenities for a 1 night stay. It's right near the freeway but no problem on the noise, it's a great spot for a family stay or a getaway when you're not wanting a full resort experience with the attendant high prices.
We travel a lot for business. We encounter all types of service. From the time we walked through the door to the morning we checked out, we felt like they wanted us to stay; we were welcomed with a smile, care and concern... as well as invited to please come back at check out. They were what customer service should be.
Overall very pleased.Room very quiet even on freeway side. Outside of hotel quite noisy, however. Pool and spa used and temperatures were great. Prices significantly less than Hampton Inn for just about the same benefits. Would have liked to have the free breakfast and/or dinner happy hour. The breakfast voucher is an excellent idea.
I stay here at the Thousand Oaks Inn about once a month and I like it quite a bit. It is a hotel/motel style layout with a large central court and the rooms exiting to the inner (outdoor) courtyard. Clean rooms and an excellent staff at a reasonable price make this my go-to place.
Don't expect a good breakfast. It was the worst ever. Cost an additional $16.00 after using the 2 $7.00 vouchers provided by the hotel. That was for 2 eggs, fried potatoes and juice. The grab and go was one muffin and a old apple for the $ 7 voucher. Eat somewhere else.
Stayed for one night for my wifes birthday. Went to dinner and Christmas concert. Came back to room late. I stripped the bed to make sure it was clean after seeing a Q-tip along the side of the bed. The bed was lumpy and when we sat on the couch it squeeked every time we moved. Unbelievable!!! I have used this chain of hotels regulary for the last few years. But this one in Thousand Oaks CA is very bad. I reported it to the front desk with no recourse.
A bit daggy on the exterior (1970's atrium style motel), but once in the rooms you'd never know it. Our room was modern & v comfy, the beds were very comfy, the sheets satin striped cotton & there were ample pillows. There was a big flag screen tv with loads of channels, a fridge & iron. The bathroom was modern and well equipped, although the water pressure was a little low (those with long or very thick hair will understand the significance of that!). The staff are friendly and helpful and you can use the computers & printer in the lobby for free. We would definitely stay there again, especially if the room rate remains so reasonable.
Its a Best Western at it's almost best. A Grand Ol Dame of a property working around the clock succesfully maintaining her glamore, though she could use a few modern updates in room fixtures for the current state of technology. Most of us haave a need for USB ports, and a 'power conex' on the desk would be a boon. Other than that it works.
This hotel always has excellent front desk service. Great amenity to have a voucher for breakfast. It is situated off the freeway and accessible to restaurants. Do not get room facing freeway; sounds from freeway all nite. Best value for the money.
I have stayed here several times while on business. The rooms are nicely appointed and up to date. I like a firm bed and so far I haven't been disappointed. I like the layout of this Inn, with balconies and open atrium in the center. The restaurant attached to the Inn, called Carboni was the only drawback, everything tasted the same with no flavor. Only ate there once, service was okay, never went back to that restaurant. The staff is always friendly.
Staff seemed good, nice location, lots of shops and chain restaurants a 5-10 minute walk or a 2-3 minute drive away. Great place to stop over. Only issue was when the room next door showered, the water pipes were extremely loud in our room. We were on the ground floor. I would however stay again
BWTOInn, Guest Relations Manager at BEST WESTERN PLUS Thousand Oaks Inn, responded to this review
Thank you for your kind review and comments. I do apologize for the noise from the neighboring shower. The plumbing and bath fixtures have all been recently renovated and replaced. We will check the plumbing of the surrounding rooms and appreciate you notifying us of this concern. We do look forward to seeing you again when you return to Thousand Oaks and the Conejo Valley.
I stayed one night and found the following problems. First, there is no coffee in the lobby and the breakfast wasn't available until 7am. I had to drive to a local coffee place and then go back to my room. Not acceptable. The bathroom fan runs on a timer and the room occupant has no control over it. The shower head was okay but the water pressure was very strong and again, no way to control it. The front door of the room leaked cold air and was in need of weather stripping. This is an older hotel and needs work. This is not one of the better Best Westerns that I've stayed in.
I have stayed as the Best Western Thousand Oaks Inn several times and I find it a perfectly nice place to stay. VERY helpful and friendly staff. Decent room for the money and clean. It is a hotel/motel type layout with an interior courtyard with some palm trees and a gazebo. Location is perfect for me as it is close to work, mall and highway.
Best Western Thousand Oaks, CA is a nice places to stay when I'm in the area on business. They see to your every need and the hotel was recently renovated. Front desk staff are friendly and helpful seeing your stay meets your needs and expectations. Rooms are accommodating and the internet is good-providing a business link for emails.
Where to start check in process was ok. This place should be ranked zero! Suzanne or whatever your name is. Don't be rude when answering the phone! If you don't know how to be in a hospitality position you should leave! Customer service is key not ignoring people and being on your phone!! Get more intelligent people! Every time I come here Kasia is amazing!!! Keep her she actually knows what she is doing. The best one there! Get better management cause Suzanne has no class!
Check-in was easy and efficient, bed was comfortable, bathroom bigger than I normally see, pool was nice especially at the end of the day, patio just outside our door ( with a gazebo, lawn chairs/ tables, lighting) nice to relax in, for breakfast we were given $7vouchers to connecting restaurant, room cleaned everyday before we headed back, one of nicer hotel I've been to, shopping mall nearby. Amenities: Flat screen Tv, microwave, small fridge, free pool towels, DVD player, free parking & WiFi, outdoor pool & jacuzzi, library sitting room (massage chair $), ice/ bucket, free shampoo/ conditioner,
We have stayed at this hotel 4 times before but this time we were disappointed with our experience. The room was not very clean, the AC went on and off all night and it is only 5 feet away from the bed. The value was good but I am not sure we will return. I would rather have a good night's sleep and pay a little more.
We try and stay here when we are in town. The service is excellent every time and that was no exception this time. The staff went over and above to make our stay comfortable and convenient and even when we extended our stay they accommodated us. The room is very quiet and comfortable and plenty of room.
Hotel is nice and clean and quiet. Breakfast at restaurant is ok, limited selection on the high side for price. Staff is always cleaning and easy to find if you have a need. There are restaurants, stores close by and easy freeway access
We enjoyed a two night stay at the Best Western Plus Thousand Oaks Inn. We had a very comfortable king size room with sleeper couch. The hotel is in a very god location for Thousand Oaks. Its right next door to The Oaks Shopping Center with shopping, movies, cafes and restaurants. Its also easy access to the 101 Freeway. Its also a very easy drive to the Civic Center and Civic Arts Theater. Air conditioning worked very well. We were there when temperatures were 105 or so high for the day; but yet the air conditioner cool and comfortable. The room is nicely decorated. Waters were in the room. There is a microwave and refrigerator. Parking is easy to find; one does need to put a parking note in the window of their car when one parks. One gets this when they check into the Best Western. In terms of check-in, staff was friendly and superb. Check in went quickly and very good directions about parking, room location, and breakfast. Breakfast is a $7 coupon towards breakfast at the restaurant (Camboni) adjacent to the front lobby area. We had superb breakfasts such as Italian french toast and coffee. Yum! If one kept the balcony door open, there is some freeway noise. We were on the 4th floor, but with the door shut, its fine. We slept very well. Best Western Plus Thousand is a very good place to stay with very reasonable rates. We also found it easy to drive to the Santa Monica Mountains and on to Malibu beach area. Its also a very easy drive to the Reagan Presidential Library. There is an outdoor swimming pool. There are also very pretty flowers planted around the hotel. Staff is superb.
The hotel grounds featured a fountain in a beautiful flower garden where hummingbirds came to drink and bathe - watching them made us happy. We could hang out poolside where we often had the whole area to ourselves. An outside bench and ashtray near the garden were provided for the convenience of smokers (instead of the usual surly direction out the exit to the parking lot). The staff were very friendly and helpful, especially Sarah and Myra. Only issue we had, if you can call it an issue, was the adjoining Italian restaurant Camboni's, where guests could breakfast but not have lunch or dinner because it was usually closed after noon. Was that for the convenience of its mob owners, so they could discuss their gangland plans in privacy? Hmmm.
Some updates had been done to room but could still see water damage in bathroom and toilet wan't even installed correctly. Bathroom smelled terrible. Internet did not work. Bed and pillows were comfy though.
We have been to this hotel on several occasions. The hotel is clean and comfortable. Great location with the shopping mall close by. But we especially wanted to express how we were treated at the front desk. Kelly, helped us several times. When we tried to stay another time but couldn't due to the hotel being fully booked, she went out of her way to get us a reservation at another near by hotel. Awesome. She is an excellent employee. Also, we wanted to bring up Myra who was very helpful to us also. We plan to go back to the Best Western Plus Thousand Oaks Inn whenever we are in the area. Thank you again. Lisa
This is an attractive, clean, and comfortable hotel. It was perfect for our trip out west to attend a wedding (only a 12 min drive to the wedding venue). The hotel staff was very friendly and couldn't have been more helpful. DVD players in the guest rooms are a nice extra (free DVD library in the lobby)!
This hotel is clean, nice bedding, great staff, refreshing pool & hot jacuzzi. It's close to a large mall and other places nearby for shopping & eating. It's also easy to locate; just off the 101 freeway.
My husband and I stayed here while we got our son off to a local college. The hotel was very comfortable and the restaurant within the hotel was very convenient on those morning we needed to be out early.
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