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Best Western Hotel Lakewood, Tacoma

6125 Motor Avenue SW, 98499-1528, Tacoma, United States - See on a map
Best Western Lakewood - Exterior Dusk The Best Western Lakewood is ideally located in the center of Tacoma. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Whether you're here for a concert at the Tacoma Dome or for a tournament at Chambers Bay Golf Course, our Lakewood, WA hotel is conveniently close to all the top attractions. Mount Rainier and Lakewold Gardens are both in the neighborhood, and ski bums and outdoor enthusiasts count on our Lakewood, WA hotel to provide a superior value and service. Quiet and clean rooms with a colonial setting make you feel right at home. The Joint Base Lewis-McChord is nearby, and being close to the military base is a major reason many of our Lakewood, WA hotel guests choose us. We're proud to host service men and women as well as their loved ones. Close to downtown Tacoma, it's simple to duck into town for some fine dining, shopping or just to pick up essentials. Military family events happen year-round, and we're happy to work with groups traveling for an event at the base. Families can easily take advantage of the nearby attractions even if they're here for business or training. Golf courses and sewing expo events are also common near our Lakewood, WA hotel. From high school sports events to trade shows, there's always something exciting happening in this region. Check out the Washington State Fair, Wild Waves Enchanted Parks, Point Defiance Park Zoo and Aquarium are just a few attractions close by. The VA Hospital, Western State Hospital and Saint Claire Hospital attract medical patients from around the country. Book a stay at the Best Western Lakewood!

Best Western

Hotel Lakewood




Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2020
Travelers_Choice 2020
based on 487 guest reviews
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Sleep Quality


Lrk040742, Lakewood Pierce County, Washington 12/05/2022

Amazing stay lovely workers and great location for that area housekeeping are wonderful and my dog loves it there because of the people if there was ever any issues let the office know and they will take care of it

"not worth the money"

crazyhoyts, Lewiston, Idaho 11/04/2022

for the money the room was not worth it....we expected more ...expected a cleaner room...small details need repair....some painting needs done....clean the corners of the room....paint coming off wall in bathroom...

Jamie Hansen, Owner at Best Western Lakewood, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Old, tired facility."

John O, Oak Harbor, Washington 04/04/2022

This hotel is old and tired. While it has basic amenities the condition of the rooms leaves much to be desired. The toilet and bathtub are from the 1950's. The toilet was very low and my wife had recent hip replacement surgery so it was very difficult for her. You can stay at a much nicer facility for the same price by going to the Holiday Inn Express or the Hampton Inns. I would not recommend staying at this hotel. On the positive side the staff were friendly and helpbul.

Jamie Hansen, Owner at Best Western Lakewood, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.


User 22/03/2022

They go the extra mile I have stayed at this motel at least 10 times and never had a bad experience. They are kind courteous professional.I have no complaints at all ever. The staff was always smiling and you combine that with the convenience of it's location. They get a 10 in my opinion

Best Western Lakewood Motor Inn, Other at Best Western Lakewood, responded to this review
We are so glad you decided to stay at our hotel! We are glad we were able to give you a satisfactory stay. Thank you for staying with us and we hope to see you again soon!

"Lakewood stay"

ljdthanks, Tacoma, Washington 20/03/2022

The hotel room was clean and comfortable, however the hotel was an older building. The room was plain and simple, though spacious. The air condition unit, shower, sinks, etc all were in good working order. It seemed as though part of the hotel was rented out on a long term basis to some families. The location of the hotel is a close driving distance to restaurants and stores, though it did not feel safe to walk in. Doesn't appear to be in a good location.

"Home Away From Home"

User 24/02/2022

I have traveled for work a lot and have stayed in multiple hotels in the Seattle Tacoma area. I have decided to make the Best Western Lakewood my main hub. It is in a great neighborhood located right by the town center and surrounded by upper class waterfront homes. The staff is extremely inviting and treats everyone like family... And for the nightly rate, this best western is easily the best in its price bracket. Everything from the scenery to the complementary breakfast makes it a true home Away from home.

"What a Great place to stay!"

doughill911, Portland, Oregon 28/12/2021

The room we reserved was not available (they stayed longer) so we actually ended up in a better room. Everything is always very clean here. The front desk people are very helpful for any problems that come up.

"Bed Bugs"

User 23/11/2021

Woke up after a nap to bed bugs all over the bed. Went to the front desk got a different room in a different building. Inspected the room and immediately found more bed bugs. Left and won't be back ever!!

Best Western Lakewood, General Manager at Best Western Lakewood, responded to this review
I am so sorry this has happened to you, your stays has been refunded and we have had that room and the adjoining ones closed off, heat, chemically treated. I would welcome you to return and ensure it meets your standards!

"Much improved Best Western, Lakewood WA."

Tana H, Yuma 04/11/2021

I've been staying here several times this past year. It must be under new management. The staff is friendly and very helpful. So nice to have a quiet, clean and friendly place to stay. It's a pleasure to visit Lakewood, WA.

Best Western Lakewood, General Manager at Best Western Lakewood, responded to this review
Thank you Tana, Yes we are under new management and actively challenging the status quo to provide our guests with the most comfortable stay possible while being treated like family.


User 05/09/2021

Kind of run down feeling on exterior with threadbare carpet and plywood covering holes in walkway. Room was clean, but drain stoppers didn't work. Awkward location. But clean and ok value for the money. Staff very nice.


lyndijoroth, Puyallup, Washington 04/09/2021

Beyond best stay, privacy is respected, the staff is amazing and accommodating , no issues what so ever. Felt very Comfortable and welcomed from beginning to end I didn't want to leave! And I will be going back for sure!

Best Western Lakewood, General Manager at Best Western Lakewood, responded to this review
Thank you for choosing us and we eagerly anticipate your next stay!

"Great Customer Service"

User 23/08/2021

Our family had a good time at the hotel. There was a problem with the swimming pool during our stay. The manager (Arly) was really helpful and took care of us. I have stayed at many hotels in last couple of weeks and this was the first hotel where we actually saw the manager and he asked us about our stay.


831patriciar, Milwaukee, Wisconsin 21/08/2021

hotel was easy to find, easy to check in and out. rooms were clean, (our room was big) beds were clean and comfy. staff was very nice and helpful. we had parking right outside of our room since we had a handicapped room.

"Not worth the cost"

BodhisQueen, Graham, Washington 02/08/2021

This BW was sub-par when compared the 6+ BW I've stayed at. This would be acceptable if the cost was lower, however we paid substantially more for this room and received far less in the way of amenities, cleanliness, functionality, and overall quality of the room. I would expect this standard for a $60 budget motel, NOT a BW that cost almost $200/night.

"Not what I expected from Best Western"

Traveler13116807, Spokane, Washington 16/07/2021

This property is in poor condition, the front desk staff very unfriendly, and “because of covid” you are greeted with what your breakfast is limited to. Unfortunately we have been traveling for the last month and this is the first hotel chain to still be trying to provide less than a typical guest would expect

Best Western Lakewood, General Manager at Best Western Lakewood, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 253-584-2212. Sincerely, Best Western Lakewood

"Great Pool"

lloydbowcott, Sooke, British Columbia 12/07/2021

Get there a bit early if you want to park you and your tow in the front parking lot. However lots in back and more in front on the street. The pool is a great playground to get away from the heat of the day and relax during the early evening.

"Family visit"

User 11/07/2021

The rooms exceeded my expectations. The pool area was nice & it's within walking distance to pharmacy, fast food & a grocery store. This hotel is centrally located to freeway. Customer service was great!

"Comfort and Safety"

Shelley H, Lakewood, Washington 05/06/2021

I live in same town as this Best Western, and rented this room for my out of town very pregnant daughter and son-in-law. Her comfort and safety was utmost in my mind and my own home is in remodeling process with too much craziness. They were up from out of state for a family\\old friends baby shower. It was an excellent choice and well worth the peace of mind for me to know she slept well and comfortably. Because I live in this area I am well aware of all the things one wished they knew about before booking anything. I choose Best Western !

"Nice area"

TrailBlazer780667, Tucson, Arizona 04/06/2021

Best Western, Lakewood, is in a nice area and is kept clean. The staff was friendly and helpful. The rooms may need some updating. We noticed a mildew smell that didn't go away, even with the windows open and/or the a/c on. The mattresses could be updated as well; we could feel the coils. That being said, we would stay here again.

"Not worth it"

camachotammy1192, Adel, Georgia 30/05/2021

Pros: Quiet and fast internet Cons: Cleanliness was lacking, bed and pillows were extremely uncomfortable. Air conditioner was very dusty so it did not work properly, had to clean the toilet and shower myself because housekeeping/maintenance did not show up (front desk apparently didn't tell them that there was a problem with the tub and toilet getting clogged). Had to buy my own bed sheets at walmart because the ones that were in the room had blood stains and hair. Breakfast was a joke.


User 26/05/2021

I've stayed here before and this time it was a let down. The toilet, AC was not working properly. We had two rooms and the faucet didn't work properly in the other room. The refrigerator did not work in one room. There was toe or finger nails littered up the steps to get into our room, never cleaned in the 3 nights we stayed, Stay somewhere else.

"Great customer service!"

User 13/03/2021

Alvin was a fantastic front desk agent and was above and beyond in customer service. Had a last minute booking I wasn't sure I'd be able to make. Made everything easy and even gave me a courtesy call I requested. Give him a raise, made me feel like a 5-star hotel guest! Will definitely stay here in future.

"A+++ Service"

rmkennedy83, Bellingham, Washington 13/03/2021

Desk attendant was very helpful, professional and courteous. Would def stay here again! The place could use a little updating but that didn't have any effect on the great service I received. I was able to check in after midnight which is not the case with many hotels.


User 24/02/2021

We have previously stayed at this motel several times and have felt we would come back and have given it decent reviews. However, our most recent visit will be our last. Our door was very hard to open and was told no one could look at it for at least a day since the maintenance person was off. We fought it every time we tried to get in. A group started a BBQ in the parking lot to cook their dinner and basically had a fire going on the pavement itself with other charcoal and were treating it like a campfire. The water pressure in the shower was very poor to the point it was hard to rinse off adequately. I'm not sure what has caused this location to go down hill but it's definitely not the quality of our previous visits. We will now find other lodging when in the area next time.

"Kind, accommodating, terrific staff"

MrsWalnut, Tacoma, Washington 24/02/2021

A disabled family member spent over a month here while displaced from his apartment. The highest praise I can give is that the entire staff, front desk in particularly, and the maintenance man were so very kind and understanding of the situation. Due to covid the room was only cleaned upon request - we agreed on times when we would be out for a few hours. Bags are available at the desk so the guest can put their linens outside the door for replacement. Ditto, trash bags. Breakfast was in "go bags" since the breakfast room was closed. The only downside was the handicapped shower was such that it was impossible not to get lots of water on the floor. . .get plenty of towels!


bumacodjr, Lakewood Pierce County, Washington 14/02/2021

The room was okay. But previous occupant seems like they smoke because the room smelled like cigarette. On the last night of my stay there was a crazy homeless guy that was shouting profanity cussing at me. I just keep quite not to provoke him. But I feared for my life and specially my car since he saw me going in and out.

"Very enjoyable stay"

satisfiedcustome2021, Des Moines, Washington 12/02/2021

It was great! The room was clean. The furnishings were nice, and in working order. The bed was like floating on a cloud! I read many of the reviews before making my reservation. There were quite a few negative comments. I experienced none of that. The staff was very helpful. The comfort of the room was perfect. I will stay there again.

"Great price and accommodating"

User 06/12/2020

Awesome friendly helpful staff. The rooms were clean and beds comfortable. Hot Breakfast options in the morning are nice since most places only offer granola fruit and water. I would highly recommend.

"Amazing staff clean rooms"

Katie I, Spanaway, Washington 20/11/2020

Love this place make u feel right at home clean very friendly always accommodate to whatever ur needs are.... The employees always great u with a smile and always thrive for ur stay to be the best it can be

"Very clean and great price!"

lindabakke, Modesto, California 10/08/2020

My husband and I stayed at this hotel in July 2020 for 9 days. We had a nice room which was very quiet and clean. It was equipped with everything we needed- microwave, refrigerator, plenty of space to move and a nice big tv. The hotel staff is friendly and accommodating. We have stayed at this hotel a few times in the past and our experiences have always been pleasant. I definitely recommend this hotel for anyone staying in the Lakewood/ Tacoma area.

"Truly a Welcome Home"

User 15/07/2020

Just got back from deployment and an even more depressing quarantine stay in the middle of nowhere U.S.A. My total purpose of this stay was to completely relax and shed the worries of military life away before I moved on to other things. I am amazed and thankful for both the service and comfort of this hotel and will always think of staying here if/when I am able to.

"Room Needed a Good Cleaning!"

Don E, Lakewood, Washington 27/01/2020

We have stayed at numerious Best Westerns throughout the United States. Generally this hotel chain is well rated with excellent reviews. Unfortunately during this stop - at the Lakewood Best Western - we did not have a good experience. The room was dirty, there was black mold in the bathroom and generally the room simply needed a good cleaning. I simply cannot recommend this hotel at this time.

"DONT do it. Disgusting and UNSAFE"

AKtravler86, Kodiak Island, Alaska 25/01/2020

This was the WORST hotel we have ever stayed at. Dirty, unsafe, incredibly old and the staff was so rude. Had it not been midnight with 2 kids I would have left immediately. Loud fights and such above us, people walking around drinking bottles of alcohol being loud at 2am. Horrible.

"Clean and well maintained"

jenniferrO4805KX, Seattle, Washington 12/01/2020

The room was clean and well maintained. Staff was helpful and friendly. The kids enjoyed having a larger room than usual. Breakfast included a waffle maker which is also a kid favorite in our family. We would stay again for sure.

"The Only Place to Stay"

User 31/12/2019

We have family in the area and thru process of elimination have found that the Best Western Lakewood is by far the best and most convenient place to stay. Service is great, facilities are wonderful, and location is perfect.

"A great place to stay!"

comtel585, Lakewood, Washington 29/12/2019

A very pleasant and inviting place to stay. They have a very helpful staff at does their best to get you what you need. They offer clean, spacious rooms and breakfast at an affordable price. They are located close to shopping and restaurants.

"Great Hotel"

Gabstatori, Western Australia, Australia 29/12/2019

My partner and I stayed at the Best Western in Lakewood for one night on our way to Portland. The hotel is in a good location and fairly modern. The rooms are a generous size and are well appointed. There is lots of parking available too which is always a bonus! We had a room on the bottom level and there was quite a bit of noise from the room above us. I would recommend requesting a room on the upper level if you are after an uninterrupted sleep. We enjoyed the breakfast, the spread was quite good and there were even hash browns. We enjoyed our stay at Best Western.

"Good rooms, good breakfast, good people."

User 24/12/2019

No indoor pool or hot tub, no premium TV channels, and it's not on a tropical island, sound,or mountain, so it can't get 5 stars. We just need a clean and safe place to sleep when we visit family in Lakewood, and it does check all the boxes mentioned in the title. I like the Veterans or Senior discount too. You can't go wrong picking Best Western Lakewood.

"Free room promotion"

bcolebank, Shelton, Washington 19/12/2019

Nice king bed! Big room with nice size vanity. Good shower head. Keurig coffee machine. Spotless. Good clear TV. Breakfast so so. Lobby nice. Covered entry large. Easy in easy out parking lot. Not noisy traffic. I liked the obtainable pictoral maps of Tacoma and Lakewood. Fridge was nice for holding beverages.

"Puget Sound Visit"

User 24/10/2019

We were very pleased with our stay. The room was very clean and odor free. The front desk staff were friendly, helpful and understanding. Our room was perfectly maintained during our stay. Breakfast great as always.

"Location just right for an Olympus spa girls weekend"

kkvon, Mill Creek, Washington 13/10/2019

We chose this hotel due to its close proximity to the Olympus spa (2.4 miles). We booked 2 ad-joining double queen rooms. Our rooms were super clean, the staff was friendly and helpful. Great price, great location for our spa weekend getaway. This hotel is near the international district and there is an abundance of great spots for Asian cuisine. The hot complimentary breakfast was nicely appointed with many choices for every taste. It would be nice if the breakfast hours had been a bit later into the morning especially on the weekend, 9:30 am is a bit early to stop breakfast service. Overall a great hotel, great staff!!!!!!!!

"No complaints"

godolnj, Stratford, Connecticut 01/10/2019

We stayed overnight because we were visiting relatives a good distance from where we live. Everything was in good order. Pleasant receptionist, sparkling clean room, working wi-fi. Room included refrigerator, safe, ample closet space. No complaints. We will likely return there the next time we visit relatives in the area.

"Best Hotel Mid Point to Seattle"

jammer321, Sacramento, California 13/09/2019

This Hotel is the best mid point Hotel in the Area. 20 -30 minutes to Gig harbor area and to Seattle Downtown. It is Clean safe hotel. the office staff could be a bit more knowledgeable about the area and places to eat and directions to places. Housekeeping was our best insight to the area. Thank You Ladies. The Breakfast was very enjoyable and the pool was Great. Grounds were clean and Beautifully Landscaped. Over All a Great Place to stay. Will be returning soon.

"Beautiful grounds"

merrit677, Baytown, Texas 12/09/2019

We stayed here and drove into Seattle..... traffic wasn't great! The room was spotlessly clean and we had comfortable beds! I enjoyed the area and we felt completely safe. We stayed three nights and it was a bargain. Breakfast wasn't our tastes, but they have waffles and yogurt so we were fine! There's a donut shop near by and a German deli and cafe that was good. I'd stay again!

"The Up The Irons stay"

rogthebassist, Salt Lake City, Utah 07/09/2019

Well, a buddy of mine bought Iron Maiden tix back in March and charged me with finding a hotel. The proximity of the BW to the Tacoma Dome was too good to be true. Couple that with a great staff, done.

"Really a nice place"

Ranbud, Ellensburg, Washington 01/09/2019

Beautiful area, the hotel looks great, room was nice, comfortable, the staff were very friendly. Had some trouble with the key card, but taken care of right away. The room was clean, quiet. The TV was a tad small but typical these days in hotels.

"Great choice to stay in Lakewood, CA"

User 31/08/2019

Clean surrounding, great location, breakfast rocked. I was happy to have picked this location, I was close to the area where I lived in High School so the was a perfect location. Quiet location was easy to sleep.

"Best Western Lakewood"

436manderson, Mount Vernon, Washington 22/08/2019

This is a well maintained facility in a quiet location yet very convenient to all other services. The entire staff were very attentive to the guests needs and their pride in the facility shows. I have stayed here twice this year and will definitely stay here again.


darla874, Dayton, Washington 12/08/2019

Great room! Nice friendly staff. I like the motor style. Nice pool. I would definitely stay at this location the next time I need to be in Lakewood for meetings. I wasn't able to par take in the breakfast, but will the next time I stay.


CRoberts1911, Greenville, South Carolina 07/08/2019

I stayed at this motel for 5 nights, plenty long enough to give this review. Everyone has varied experiences. In my case it was 100% positive. Quiet, minimal noise, very comfortable bed, excellent wifi, superb breakfast and a very courteous, helpful staff.

"Great Value"

donnafayesc, Reno, NV 06/08/2019

This was our third stay at this property this year. Everything about the property meets our needs for family visits. The neighborhood is quiet, the grounds are very well maintained and the staff is always helpful. The breakfast room is light, clean and the food selection is very adequate. We actually used the pool on this visit and the area surrounding the pool is orderly and clean as well. We will be staying here again early next month for our 4th visit this year. There is only one issue that could make the property a complete 100 and that would be a change of toilets. The toilets are lower than even the usual standard ones and uncomfortable for those of us who are a little older.

"I would look elsewhere"

Michele Z, Yorkville 04/08/2019

The road to the hotel is under construction and I had to get out to move the pylons multiple times. The hotel is more like a motor lodge with exterior entries. They do not accept case for the stay and I don't think the area is that safe. Another guest reported a stranger in a beat up pick up truck checking out the cars in the parking lot.

"Stayed here for a concert at the Tacoma Dome"

Mira C, Washington State, United States 30/07/2019

Nice place to stay for a concert at the Tacoma Dome. Just a short drive of about 20 minutes. Hotels around the Tacoma Dome are $450 a night for concerts, but this hotel had its regular price. There was a lot of road construction around the hotel that made it a pain to get into it, but once you figured it out it wasn't too bad. Its an older hotel but it is kept up nice.


djcc70, Washington, United States 25/07/2019

Our room was slope to the inside right corner. Strange because everyone looked new and I wondered why the hadn't bothered to fix the sloping floor. It threw your balance off just enough to make your wobble.

"A safe place to stay"

User 22/07/2019

The facility is in a nice location. Appears to be at the edge of a residential area. It seems really safe. The rooms were clean and comfortable. The breakfast was good. I had bacon, eggs, and hash browns. The hash browns had a little to be desired, but the bacon and eggs were good. They had salsa and diced avocados on the side. I have stayed there once before. I would definitely stay there again.

"quiet, safe area with nice amenities"

shanelynne, Oak Harbor, Washington 15/07/2019

We loved how safe and quiet this hotel was in Lakewood. We enjoyed the heated outdoor pool - it was so warm. The breakfast was amazing - waffles, toppings for waffles, eggs, bacon, potatoes, breakfast sandwiches, yogurt, trail mix, cereals, etc. It was a cheaper hotel, great price and we were pleased with our visit. There were smokers next door to us, and they smoked right outside their room rather than the 25 feet as all the signs said so their smoke smell was annoying. But it is not the hotels fault that people are inconsiderate and don't read/respect the rules.

"Excellant hotel"

SusanRVer, Venice, Florida 28/06/2019

We stayed there for 5 nights and couldnt have been more happy! Yes there's construction going on so its a little difficult at first to find your way in but after that it was easy. The rooms are remodeled and very clean. The staff is very helpful and friendly! The breakfast has ALOT to offer! And the breakfast area is big! The grounds are very nice and well taken care of. Would not hesitate to return to this hotel!

"Great Value"

Elizabeth F, Deer Park 27/06/2019

We have stayed here twice in the last three months. Both times were comfortable, clean rooms and bedding, and the food was great. The staff is always friendly and greets you with a smile. The contruction of the road out front is a bit of a pain, but well worth the inconvenience. Great value.


Trip31955875845, Springfield, Oregon 26/06/2019

We stayed at the BW - Lakewood needing a handicap accessible room with two queen beds for myself and my mother. When I got the confirmation email, I noticed that it said “1 Queen”. I called to make sure it was two queen beds and they said it was only one. I asked for a handicap accessible room with 2 queen size beds but they didn't have any. My main issue was the bathroom size since my mother is in a wheelchair/transport chair. I was told that the “only difference” in the handicapped accessible bathrooms and the other rooms was the walk-in shower. With that being said, I booked the room. When we arrived, my mother got in her transport chair and went to use the bathroom. It was TINY! The transport chair would NOT even fit in through the doors! During our stay, I had to lift her from outside the bathroom to the toilet then vice versa when she was finished. This was completely embarrassing for her and for me to some extent. It was definitely a bit awkward, not to mention a significant safety issue if she had fallen and/or been dropped since she has recently had upper spinal surgery! If the size of the rooms that are handicapped accessible are, in fact, the same size, then I can assure you that it does not meet ADA standards.

"Good place to stay"

lorettaf825, Kissimmee, Florida 25/06/2019

It was a little hard to get to due to construction nearby, but it looked like that would finish soon. The room had a keurig coffee machine. Comfy bed, very nice towels and linens...we slept very well.

"GM Asukas provides poor to no service"

User 15/06/2019

First, I have never been more upset or disappointed with a hotel stay as I am with your hotel. I routinely stay in a hotel once or twice a month for work. Normally, I have stayed at the Marriott Townplace Suites in Lakewood. I decided to give you a try because of your rates and because you have a small workstation available in your rooms. I have stayed there a total of 9 times in the past 4 months without incident. I checked in a bit after 11 a.m. on Thursday June 6th. Your front desk person Araceli helped me get checked into room 283. She explained it was at the back of the hotel away from the construction noise and that it was indeed private. I checked into my room (after several attempts to unlock the door). My stay was quiet as expected and that was that. Until Friday June 7th my checkout date. First, at 8:30 a.m. two females woke me by attempting to rattle the door (I am assuming to get in) and then proceeded to knock. I explained to them they had the wrong room and they left. Then around 10:30 a.m. I was coming out of the shower (with no clothes on) and an elderly woman was in my room! She had been at the door, I assumed it was housekeeping and that they would see my stuff was still in the room and leave. That was not the case. It was VERY, VERY embarrassing for both of us, I am sure. She explained that she was moving rooms and was trying to get into her room but that I was in her room. I told her that I was checking out shortly and that the room wasn't available, nor had it been cleaned for her. I then go to the front desk just before 11 a.m. to check out (even though I had automatic checkout). As I am in the lobby waiting for Araceli to get off of the phone, the elderly woman walked in and I saw on her key card envelope that she had room 283 (the same room I was in). I offered to let her go first (because when she entered my room, she had a walker). She said it would take awhile for her issue and I explained the situation to Araceli. She told me that I was incorrect in my room number 283 because she looked it up and it showed the room empty. I assured her it was not. She asked for my last name and then told me that I was in room 238 and treated me as if I was wrong. I told her that I was in fact in room 283 and that she is the one who checked me in, programmed my keys and wrote the room number on the key card envelope. I had even saw her earlier (after being woken up) when I went to breakfast (which was fine by the way) and has asked her if there was a trick into getting into the room because I attempted several times to get into my room. She said she would send a maintenance person, but explained to me that sometimes you have to pull the door shut and then put the key in. It did work, but it would have been nice to know there was a trick to getting into the room in the first place. What upset me the most is how I was treated when I went to check out (like it was my fault) and then she offered no apology. I think she was more interested in figuring out how she made a mistake than taking care of me and apologizing. The poor elderly lady was also very upset. So, here I am writing to you. My first instinct was to write bad reviews online (TripAdvisor, FB, Google, etc) so that if this is routine that others won't have to be subjected to this poor service. I also thought about directly contacting Best Western since this was my first stay. But, as a manager, I would want to know first if my team or employees drop the ball on servicing the customer. So, this is me giving you that opportunity. FYI, this was the first email I sent. I sent three. 1) June 7 @ 3:54pm (no reply) 2) June 8 @ 4:37pm (no reply) 3) June 10 @ 7:00pm (no reply) Then I went to phone calls: 1) June 11 @ 4:04 pm (manager Asukas not in, left message) 2) Jun 12 @ 3:34 pm (manager not Asukas not in again, had left for the day. Leslie informed me that she had been in and out the past few days but would return my call. I told her that I had sent 3 emails and this was the 2nd time I had called. She assured me she would call me the next day. She did not) I held off on doing the Best Western survey, but finally after a week and 5 attempts at communication, I felt I had to leave them a bad review. Next, I will be leaving reviews on Trip Advisor, Best Western main site, Yelp, Google and any others that I find. Absolutely ridiculous that Asukas cannot return a call or email and offer an apology.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Grary Burkhart, On June 9th I sent a e-mail back to you apologizing for the incident that took place. only after I saw your e-mail in the front desk e-mail box not in my e-mail box. I am very quick to respond to guests concerns. This is why I am very shocked to see that you posted a post like such after apologizing and thanking you for the opportunity to make this unfortunate incident into a training opportunity. I understand that you are frustrated and I don't blame you. I sent you another e-mail with MY e-mail address and my phone number on it. Please contact me

"Musky smelling rooms"

Roam31916462278, Spokane Valley, Washington 03/06/2019

If you can stay elsewhere, do it. While the staff was okay (not overly friendly or welcoming), the room smelled, bathtub had mildew around it, and there was hair (not mine) on the "fresh, new" towels.

"Good Stay"

bbsborr, Houston, Texas 30/05/2019

We spent a week in the area and stayed at this hotel. It is a more 'vintage style' hotel - outside doors,small window in the bathroom for ventilation, a bathroom heat lamp. The room was immaculate, the bed and pillows were comfortable, and the layout of the room was very good. The breakfast was adequate with lots of choices both hot and cold, and lots of seating. Of course, the rate was reasonable. We felt the reason for the lower rate at this hotel was becuase the street was completely torn up in front of the hotel, making access very difficult. Additionally, large, noisy construction equipment with back up alarms showed up with workers at 7:15AM on weekday mornings, so sleeping late was not on the agenda!

"Granddaughter Graduates"

NorthStar33675644590, Naselle, Washington 27/05/2019

Our stay was for our granddaughter's graduation from Pacific Lutheran University. We were a little concerned as there were 3 high school track teams at the same motel. However, there was no problem such as noise or rowdiness. It was a great place even though the city had the access road ripped up and signage getting into the entrance was poor. The manager explained that he has asked for better signage and improved access but the city has not cooperated. Other than that, it was a very pleasant stay.


Fearless65902098739, Phoenix, Arizona 20/05/2019

I stayed at this hotel on my own for the first time. I got my reservation through Groupon. I got there got all checked in, went to my room and showered and just crashed. It was a nice room. The next morning I got up and tried to make coffee, and there was issues with my coffee maker I reported it to the front desk and they asked if it was ok if someone went into my room while I wasn't there and replaced it. I thought that was really nice. I also always travel with a teddy bear, and each day when I came back, something fun and nice had been done to him while he was sitting on my bed. I thought that was really cute.

"rude receptionist"

katarraktis, IBK 14/05/2019

After a long trip and having had a very positive impression on Best Western hotels me and my wife arrived at the Best Western Hotel at Lakewood tonight and asked if there was room availability. The female receptionist did not answer and in a rude manner adked ffor our ID. I explained to her that she should tell us if there is a room available before I would show her my ID. Then she replied that there is, but she would not give us the room we could find on the official best western page. Instead of explaining us why, she told us that if we did not like it, we should look somewhere else. So we left the hotel. I am a rewards member and became one due to the positive impression I have got from these hotels and from their staff. Unfortunately people behaving like this ruin this image and force customers to go.

"Great Place"

Chris W, Eureka, United States 09/04/2019

This was a last minute choice and it should have been my first. It was great and will definitely be first choice when in that area again. We had tried another place before coming to this location and we were so very glad we did. Location was quiet, rooms were very lean and comfortable and the staff was extremely friendly and helpful.

"Trip home "

conniep635, Bellingham, Washington 02/04/2019

This property is a bit off the main path and older. They met our request of a main floor room, but it does have outside doors. Room was large with two queen beds, very clean and quiet. Reasonably priced.

"This hotel is very convenient and clean!"

hudson_audrey, Annette Island, Alaska 30/03/2019

Upon checkin, the desk clerk was very helpful and let me pick out my own room. She was happy to give me the necessary information to have pleasant stay and the continental breakfast. The room was very nice and larger size towels. The one cup coffee maker was Tully's brand. There was a small refrigerator and microwave in the room. Plenty of counter, shelf and table space. The surrounding area had a variety of restaurants and fast food. I will be staying here again!

"Great hotel. Love the remodel!"

User 23/03/2019

Stayed at this hotel 6 years ago. It was before the remodel. It was ok. BUT THIS TIME it was amazing. They have newly remodeled rooms, newly renovated exterior, and a GREAT breakfast! They had omelettes, bacon, potatoes, waffles, cereal, various different types of bread, whole and 2 percent milk, almond milk, yoghurt and Greek yoghurt, orange and apple juice, fruit, coffee, oatmeal, and more! The staff were attentive friendly and helpful. All around great experience.

"BW Lakewood Motor Inn"

User 21/01/2019

You won't find a better hotel for your money! Great staff, excellent breakfast and the large room was very comfortable. A hotplate and you could easily live in the large suites. Spend a few extra bucks and get the full size suite. It's perfect!

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for the great review Deuane! I'm glad you enjoyed the deluxe room. We have had some guests that have stayed there long term before, the space is equivalent to a studio apartment! We hope to see you again soon!

"Visiting Family"

Linda S, San Leandro, California 08/01/2019

Good value. Nice room. Helpful staff. Easy access to freeway. Breakfast very good. Generous options clean cafeteria. Housekeeping staff responded very quickly when requested. Comfortable bed, with blackout curtains.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you so much for the awesome review Linda! I am happy to announce we are in the process of upgrading our breakfast offerings, it should be ready to roll next month! We hope to see you again soon!

"Relaxing Stay at Lakewood"

Fearless25326130264, Chilliwack, Canada 07/01/2019

Best quality and value in the Lakewood area! Have stayed here many times and always treated like family. Location is away from freeway noise but easy access to/from freeway. Fred Meyer and Walmart 5 mins away.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you so much for the awesome review! I am glad to hear you are one of our loyal guests and are happy with our property. I'm happy to announce we will be serving hot foods for breakfast very soon! Maybe next time you visit you will get to see those changes. We hope to see you again soon!

"Overall fine-good"

OnAir28569016950, Maple Falls, Washington 01/01/2019

Over all the room was clean and everything was well maintained. Staff was friendly and helpful other than a small lack of communication what booking a little overpriced for the amenities and room size but not awful. I was dissapointed that when i reserved my room over the phone i was not informed of a $100 on my debit card solely because I was paying with a debit card, I am told that it will be returned after house keeping clears the room. fine whatever. still annoyed that I was surprised with the hold and the reasoning. we only stayed one night and check out was at 11:00 so I was not super happy that housekeeping came knocking at 10:00am. not the worst thing in the world and would nit have bothered me whatsoever if I was staying more than one night. I would stay again but definitely not going to spring for the king size being it was so much more than the queen but only real difference is the bed size

Best Western L, General Manager at Best Western Lakewood, responded to this review
I apologize for the miscommunication about the deposit. I'll remind our housekeepers about check out procedures, that is definitely not the last impression we want you to take from our property. I hope you come back and see us again so we can provide you with a better experience.

"Difficult time made easier"

Explore60337267054, Tacoma, Washington 18/12/2018

Due to unforeseen circumstances, I found myself requiring a temporary place to reside. Lakewood Motor Inn did a fantastic job of making a difficult time easier. The room was clean, pleasant and quiet. The continental breakfast provided a good selection of hot and cold options. Due to the location being near a significant shopping center, meals away from the hotel were convenient with a gamut of selection of cuisine . And one of my favorite things for me was the knitting shop (The Sock Peddler) right across the street. I learned to knit during my stay. Doesn't get better then that. :)

Best Western L, General Manager at Best Western Lakewood, responded to this review
Let me thank you for the great review. I hope that you feel better now and are in a better place than what brought you to our property originally. I'm glad you enjoyed your stay. I hope you enjoy the holidays and if you're back in town in the future, you know where to find us :)


Kim E, Fairbanks, Alaska 25/11/2018

Be prepared at check in with your vehicle information. Room was nice, but I wasn't thrilled with the the bathroom sink connected to the room without a door to shut out listening to people brushing their teeth or washing hands while trying to squeeze in a few extra minutes of sleep. Hotel staff was professional and rooms were clean. Breakfast was good. Quiet neighborhood but easy to get to wherever you need to.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for the review Kim. Our rooms have an open concept, they are very roomy and allows us to provide our guests with a very nice size vanity area. Other than that it seems like you enjoyed your stay, thank you for staying with us. We hope you think about staying with us again if you're back to this area in the future.

"Lakewood WA visit"

Coastal17096044638, Cedaredge, Colorado 19/11/2018

This hotel is a little pricer than the ones near the mall or interstate. Advantages : less noise, better parking, less traffic driving by and I felt safer,They have signs "NO SMOKING within 25 feet of the doorway" So there was no problem walking outside and walking into someone's cloud.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Hello and thank you for your review. It seems like you enjoyed your stay even though you rated us with 1 star... Our pricing is dynamic depending on what's going on around the property... Again, thank you for taking the time and leave a review.


jeremy g, Salem, Oregon 06/11/2018

I haven't stayed in one of these types of motels for several years. It's the old style, with external corridors, front window on the corridor, and one tiny bathroom window on the back. The result is almost no light gets in, and if you don't want people looking in who are walking down the corridor, then you keep your drapes shut tight. I'd forgotten what that was like! Unfortunately, the light bulbs are all dim, even the one over the reading chair; the exception as the lights over the sink which are very bright. The single double bed was comfortable, the internet was very quick, and the roomed was cleaned just fine. A strong effort has been made to refurbished this older style motel and mostly in has been done fine. I had a comfortable 4 nights. Signs of refurbishment: toilet tips slightly side-to-side and door has to be slammed very hard to lock when you leave. Place was not hardly busy at all for this weekend; breakfast buffet was "cold," but could get waffles, instant oatmeal, and hard boiled eggs. I probably would not bring my wife here for a romantic weekend away.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for taking the time to give such a detailed review, we appreciate it. We have recently renovated all guest rooms and breakfast area. We will take your suggestion about the lights being too dim into consideration. I'm happy to announce that we will be able to serve hot items very soon, we have been working with our local health department and we are almost done getting our new permit approved. Maybe in the summer you will change your mind about that weekend getaway... We have an outdoor pool with a big deck that overlooks the colonial center and the Lakewood Theater across the street, it is quite a view during sunset hours. Hope to see you again soon Jeremy!

"Great Place to Stay"

DL71, BC 26/10/2018

Came down for a Golf Trip at Chambers Bay in early September. The hotel is a short drive tot he amazing Chambers Bay. We stayed there is we wanted to be close to main street for dinners at night. the room was newly renovated and the staff were very friendly from front desk to housekeeping! The pool looked great for a swim after golf and before we headed out for a nice dinner downtown. We will definitely stay on our next trip down.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for the awesome review! Like you said we're conveniently located close to Chambers Bay Golf course, that's one of the multiple golf courses close by. In the same area where you had dinner there's also a movie theater, a book store and multiple restaurants and shops. Keep in mind our pool is outdoors and only available in the summer months :) Again, thank you for taking the time and telling us about your stay! We hope to see you again soon!

"Heading to Mt. Rainier"

BRENDA H, Rapid City, South Dakota, USA 12/10/2018

Stayed as a first night on a trip to Mt. Rainier National Park. Far enough from the airport area to have some calm, close enough to be a comfortable drive after a long day flying. Very clean and quiet, nice large room and bathroom (had a king room). Great breakfast, open good hours (we made it to the Park by 9:00). Best part is it's a direct drive to the Longmire entrance. No interstate traffic, just beautiful forest, small towns and rolling hills. Vacation started as soon as we checked in.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for the great review Brenda! We're glad to hear you enjoyed your stay and you enjoyed the drive to Mt Rainier. We hope to see you again soon on your next trip to Lakewood!


lyndaloumeyers, Pasco, Washington 21/08/2018

Rooms were quite pricey for the size of the room. The room was dark, but I liked the see through drapes that were not see in! The pool is a real draw if you have kids! The flowers and landscaping was glorious!

"Nice room, location"

Dena V, Eugene, United States 17/08/2018

We stayed here again. As always, front desk staff were friendly and professional. Room was clean, spacious and affordable. Hot coffee and breakfast items available every day. Enjoy the location, close to where we want to go in Lakewood. Will be back!

"Great Hotel"

anaT2639JD, Grandview, Washington 14/08/2018

This a great hotel to stay at, really clean from the lobby to the rooms. The employees are all helpful and friendly who make your stay very welcoming and relaxing. Highly recommend to anyone looking for a family friendly place to stay at.

"Very nice place to stay"

Hector R, Yakima 08/08/2018

We spent a weekend for a family get together on August 4th and stayed for a night. We were very pleased with our stay and the room was very spacious, clean and the bed was very comfortable. The only negative was the first clerk that started to check my wife in when we arrived at 2:30. My wife said she was very rude, wish we would have gotten her name. But my wife said a second employee showed up and took over checking us in and she was very pleasant and enjoyable to work with.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for your comments Hector! I'll look into your reservation and see who might have been the person that started your check in process, that is not the way we want to welcome our guests to our property. I'm glad the process got better with the second front desk person. I apologize for the inconvenience. We hope to see you again.

"Great hotel"

bbendocchi, Spokane, Washington 04/08/2018

Friendly staff, great rooms, great breakfast. The beds were comfortable, clean room with everything working properly. Nice TV, nice desk to work at. Large room, plenty of space. I would definitely stay there again.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for the 5 stars and the great review! I'm glad you enjoyed your stay! And thanks in advance for considering staying with us again!

"A Surprise"

Pat C, Victoria, Canada 23/07/2018

If you have a young family and are on a budget, this is definitely worth a look at when trying to plan your trip. Rooms were actually quite spacious and very clean and quite, even though we close to a busy street. The staff were very helpful and friendly. The outdoor heated pool will keep your kids entertained and definitely tire them out. The breakfast was very filling. It is a Continental breakfast, but the choices were vast. There was oatmeal, 3 different cereals, different types of toast and pastries, hardboiled eggs and egg sandwiches, yogurt, fruit, and waffles. There was a full coffee bar, plus juice and milk. We were quite surprised with the value of this hotel.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you so much for the great review Pat! I'm glad to hear you enjoyed your stay and your family had fun at the pool. We hope to see you again soon!

"Loved Best Western Lakewood"

silvia3herman, Victoria, Canada 17/07/2018

I am extremely satisfied with Lakewood Best Western. I'll recommend it to others and I will definitely comeback. Great, great staff. I thought about it... It might be a great management. (Actually, it cross my mind to ask for the manager to just say how great is his/her team) The staff is great!!!!! from the reception, to the girls at the breakfast, to the ladies to clean the room, to the gardener. All are very helpful, and friendly., great customer service, clean, well maintained hotel. The room was updated look with all amenities. Microwave, small fridge, iron and its table, hair dryer, coffee machine with great coffee and tea, lots of towels. Clean 5/5. AC working and new. Very comfortable bed with lots of pillows. The breakfast area, updated, clean, organized with yummi and healthy breakfast options. All fresh and tasty. The coffee is great at the breakfast, the reception and in the rooms. There is clean laundry room. Ice Machine working. I had great experience. Great job Love you guys(ladies) :)

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for the great review Silvia! Thank you so much for all the compliments :) We're all so happy to read reviews like this and know that you enjoyed your stay and that service was great. Our property recently went under a full remodel, the rooms in particular. I'm glad to hear you even enjoyed all the other amenities, you didn't mention the swimming pool... Hopefully you got to enjoy that as well! We hope to see you again on your next trip to Lakewood :)

"Very Happy with this Hotel"

Ann W, Bethlehem, Pennsylvania, Usa 07/07/2018

This is where we spent our first night on our Pacific Northwest road trip. It was a motel style Best Western with exterior doors. The rooms were large and very clean. The clerk at the front desk was very pleasant and welcoming. The breakfast room was extremely large, there were plenty of choices and there was plenty of seating. For security, we needed to use our room key to access the breakfast room, ice, etc. I would recommend this hotel to anyone passing through.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for the great review Ann! We're glad to hear you enjoyed your stay and hopefully we will see you on your next trip to the area.

"Great space, great breakfast"

EatRDTravel, Saint Germain, Wisconsin 14/06/2018

It seems like there has been some updating of rooms recently. We were very impressed with the amount of space in the rooms. Separate shower and sink area. In room coffee pot, microwave and fridge which are a huge plus. This is in a quite area so you are able to get out and walk. The continental breakfast was a great value. Plenty of options for everyone. There was an outdoor pool but we were not able to use it this visit. The rooms do have exits directly out to the parking lot but it was very quiet and our sleep was not disturbed at all. Would recommend for a clean, quite, affordable stay.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for the great review! We finished our remodel last December, we're glad you noticed and that you like the new look! We hope to see you again on your next trip to Lakewood.

"This is my Go To Place"

Leslie M, Kennewick, United States 30/05/2018

This hotel has been wonderful for me and my family. I am in the cleaning industry and I look at all aspects of a hotels cleanliness. The first place I check is curb appeal, and then the lobby during check in. Lakewood is always clean, and the rooms are as well. Each time we have stayed the rooms have been clean, and that is so important. I have had no issues with any part of this hotel. The staff are great, We are always made to feel welcome. The breakfast is good, no reason you should leave hungry. When we travel to this area, The Lakewood hotel is our go to place. I know what I am getting and I can count on great service when I arrive.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you so much for your comments Leslie! I'm glad you enjoy coming back to our property. We take cleanliness very seriously so I'm happy to hear we're doing a good job. Our seasonal pool is now open, so maybe if you come back before summer is over you'll get to enjoy that too :) We look forward to see you again soon!

"nice little place"

Vancouver_WA_Wren, Vancouver, WA. 26/05/2018

This has all you need in a friendly and safe environment . It is a good value for your dollar. The staff are excellent and attentive. The internet works, and the breakfast is nicely presented in an adjacent room to the hotel. It was nice to see more fresh fruit presented this time than in the past. The hotel has an outdoor pool, that I haven't used, and doesn't have a gym, but the rooms are spacious and the grounds are nice to walk around on. I like the location of this hotel, as it is not right on the freeway.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you so much for the great review! We appreciate your comments.Our pool is now open, maybe next time you get to use it. I'm glad you like the look of our grounds, we have a lot of new flowers around the property. We look forward to seeing you again soon!

"Very good experience here"

fassopony, Tacoma, Washington 15/05/2018

I reserved 6 rooms for the judging and officials staff for a local horse show club for a show in Spanaway, WA. All our judges and officials were very pleased with this hotel and said that the staff was courteous and helpful, hotel was clean, and it had great amenities like microwaves, etc., in room. The area the hotel is located in was safe and quiet-and that was very appreciated. A big thank you to manager Jackie who helped us get it all organized-we will be using this hotel for shows in the future. Thanks again!

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for the great review and the compliments! I'm glad I could help you and to hear everyone enjoyed their stay. We're here when you need us, just let us know. We look forward to a great and long lasting partnership!

"Watch out for damage deposit"

User 10/04/2018

Make sure you have staff check room and document any damage before you sign! They charge $100 deposit, who knows when charge gets reversed on your card, housekeeping decides whether you left room

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you so much for taking the time to post a review. The $100 deposit only gets charged if you use a debit card. We are not the only hotel that has this policy, there are other properties within our brand and other brands that charge a similar fee. We inspect our rooms every morning, we know what the rooms look. We talk about major stuff, for example if someone decides to have wine in the room and stains our bedding or lamp shades with the wine... Or if they break a piece of furniture... Something like that. If someone smokes in the room or brings a pet into the room, they will get charged as well. I apologize for the inconvenience and that it wasn't clearly explained to you. After we refund the deposit, it might take a few days to clear on your account depending on your financial institution. I apologize for the inconvenience and the confusion this may have caused.

"Warning about deposit $100"

Doreen S, Eugene, Oregon 07/04/2018

Since when does a hotel charge a $100 "deposit" which the housekeeper decides if you left the room clean, and the charge hopefully gets reversed "in a day or two?" I was fuming! I almost demanded hotel desk person go with me upon check in to note all scratches, door dings etc before I allowed a charge on my credit card. How is anyone to know if they blame you for damage that was already there? WTH! I've stayed at many best westerns never had this policy crap before. I didn't sleep I was mad! And it's a nasty dump of all the BW's I've stayed at; BW should drop this property it really degrades their image!

Best Western L, General Manager at Best Western Lakewood, responded to this review
Hello Doreen, Thank you for your comments. The $100 deposit only gets charged if you use a debit card. We are not the only hotel that has this policy, there are other properties within our brand and other brands that charge a similar fee. We inspect our rooms every day, so no you would not get charged if there is a scratch on the furniture... We inspect our rooms every morning, we know what the rooms look. We talk about major stuff, for example if someone decides to have wine in the room and stains our bedding or lamp shades with the wine... Or if they break a piece of furniture... Something like that. I apologize for the inconvenience and that it wasn't clearly explained to you. After we refund the deposit, it might take a few days to clear on your account depending on your financial institution. Again I apologize for the inconvenience this may have caused.


vosewest3, Lakewood Pierce County, Washington 31/03/2018

Key to room never worked for 4 night stay. Reported at check-in and they actually declined to give us another room, said it was probably just a battery. Then the repairman said someone would be by in 2 days. It wasn't, they weren't that crowded. So we carried around 2 keys that NEVER worked.

BestWesternHotels, Corporate at Best Western Lakewood, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Better than I thought"

B2700MVtiffanyt, Fayetteville, North Carolina 08/02/2018

I didn't realize this was a motel style hotel, with all guest rooms facing outdoors. I was worried about the quality of the hotel when I pulled into the parking lot at 10pm. However, the room was quiet, clean, and had a small refrigerator and microwave. My single queen room was spacious. I slept well and enjoyed the breakfast. Hotel staff were incredibly friendly and helpful throughout my stay.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for your comments! I am glad you enjoyed your stay and we changed your perception of our outdoor style property. We recently remodeled the units so I'm glad we were the right fit for you. We hope to see you again soon!

"Awesome hotel"

669phyllisc, Concord, California 08/02/2018

This is a awesome hotel to stay at while visiting the area. Hotel is in a prime spot close to everything. The Hotel is clean, comfortable, and a great deal for the price. The staff are amazing. Always going above and beyond to make your stay the best. Full breakfast offerings and internet is included in the price.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for the great review Phyllis! We appreciate your business and your loyalty to our property. We enjoy having you here! See you next time :)


User 15/01/2018

Had the chance for some local R&R and I chose the place. It's in s busy area with homes and businesses but not too loud. It is close to everything; food, attractions,shopping, grocery stores and #houseofdonuts.?? The room was tidy for the most part--see pictures of bed. There wasn't a bunch of noise. There was plenty of hot water & clean towels and the Wi-Fi was free. I had the breakfast once. The standard cereal, milk, muffins, yogurt, waffles and coffee. The attendant was busy keeping the place clean and stocked. I left a very sentimental item and there wasn't any problem when I went back to get it. The check-in staff were courteous and professional. I observed a few other customer check-ins and they were consistent. All in all, a good place to stay.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for your comments! I'm glad you enjoyed your stay and got to explore the area. We hope to see you again if you're back in the Lakewood area!

"Not up to Best Western reputation and norms."

1stSgt9999, Vancouver, Washington 15/12/2017

Not up to Best Western reputation and norms. Misersble morning staff, leaking plumbing, telephone didn't work, heater wasn't functioning properly, television volume and reception was glitchy, missing furniture - was NOT the Deluxe room booked and charged for to be sure!!!

"Nice and comfortable"

966brandis, Galesburg, United States 12/12/2017

The room was a good size and nice. Staff was very friendly. We stayed for almost two full weeks. It felt like home. The only problem that occurred while staying at this hotel was the keys demagnetized occasionally, but I've had this happen at several hotels. I was extremely impressed for the area and the other options for hotels.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for your comments! I'm glad you enjoyed your stay! The key issue happens quite often depending if you keep keys close to a cell phone or a magnet, and if you keep adding nights to your stay we have to re-issue keys for the additional nights as well... I apologize for the inconvenience with the room keys.

"Overpriced and uncomfortable"

davidwayned, Nowhere, United States 08/12/2017

I will not stay here ever again. It is overpriced and the stench of disinfectant is so strong that I choked. So, you end up opening the window in a bad neighborhood so you can breathe. Do yourself a favor and find another hotel

"business stay"

Vancouver_WA_Wren, Vancouver, WA. 07/12/2017

Clean, Comfortable and Quiet, everything works. It is a safe place to stay when working in the area. The front staff is attentive and make you feel welcome. Parking is good and area around hotel is green and treed. The only down side is that there isn't much in the area for eating out, though they give you a coupon for an area restaurant.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for your comments. I'm glad you enjoyed your stay. I was surprised you didn't find many restaurants as we do have a lot in this area... Depending on what you like to eat... We have plenty of Korean restaurants on South Tacoma Way which is about 6 mins driving time, there are a few restaurants in the Lakewood Towne Center... And you can also order from plenty of restaurants from Uber Eats and they will deliver right to your room! I hope this info helps for your next trip to Lakewood :)

"Pleasant stay in the Tacoma area"

User 04/12/2017

We were in town for bicycles races as a team. We had a good experience at the Lakewood Best Western. Very good staff and ample parking for trucks, Sprinters, etc. in our group. I would stay again if in the area.

"Pleasantly surprised"

washingtonobserver, Glenwood, WA 03/12/2017

I was pleasantly surprised at the ease of getting to the motel from I-5 although there is a slight jog just before the motel. It helps to have Siri. The area is quiet. The room was large, comfortable and clean. Frig and microwave. Outside entrance. The continental breakfast area is an outside entrance. Comfortable and bright. Hostess was friendly and cheerful. Breakfast was the basics, but you could make waffles. We were attending an event at the Tacoma Dome. The drive was easy.

"Business Trip"

gerardb364, Walla Walla, United States 21/11/2017

Excellent place for value. Close to military bases, safe area, quiet, clean and near residential area, not on freeway or close to questionable locations near freeways and high crime areas. Even though the rooms are all facing the parking lot, the facility is well maintained and quiet. They were in the process of replacing carpets and upgrading all their rooms. Exterior was recently painted. I've stayed at this location several times and have been satisfied for the value.

"Great Hotel"

User 09/11/2017

Just finished a trip with our two daughters to a concert at Tacoma Dome. Hotels close to the Dome were sold out and we found this gem. Many of the rooms, including ours had been recently renovated. The room was very clean, bright and quiet. And our very reasonable rate included continental breakfast which included cereals, waffles and yogurt along with pastries and fruit. The hotel also included free parking and WiFi. It was a short 10 min drive to the Dome. The front desk clerk gave us excellent directions. A great find and somewhere we would definitely stay ay again.

"Self serving superstars"

K3282MQjeffr, Mount Vernon, United States 09/11/2017

If looking for good service and reliable sleeping quarters. Then differently go here. I found its hard to find people that go above and beyond their role to support customers. I've felt validated by all staff especially the head Manager. A true reflection of leadership shows by the staff that supports the needs of others. There staff, all shine as superstars to my team, when we stay there on a weekly basis. We thank you!!

"Clean and quiet"

dublinsduet, Denver City, Texas 06/11/2017

The rooms are undergoing renovation and mine was no exception. They had what seated to bee duct tape on the perimeter of the carpet where it meets the tiled bathroom flooring. They told me about this at check in so, I was not surprised when I walked in. The tape is really the only negative. This hotel was clean and quiet. The internet worked great, breakfast was good, really liked the Nutella packs. This hotel is literally across the road from some really good restaurants, I suggest you try the Indian place. Comfortable stay, nice area, would stay here again.

"great location for our purposes. close to where we had to go for our commitents"

David H, morro bay, United States 16/10/2017

in Tacoma for a family celebration of life service. it was a nice two night stay for our purposes. every thing we needed was very close including gas stations and good places to eat and relax. perfect place for family members to come together and reconnect and bond after losing a beloved member of our family.

Best Western L, General Manager at Best Western Lakewood, responded to this review
We're sorry for your loss. We're happy we could assist you in having a pleasant stay. We hope to see you again next time you stop in Lakewood.

"Nice Hotel"

518dong, Hoquiam, United States 25/09/2017

Stayed here while attending training at a nearby facility. Very comfortable rooms and the rooms were clean considering they were gong through a remodel. The staff was very friendly and warned me about potential hazards in the room because of the remodel.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for your comments! Guess what? Our new carpet arrived this past Friday! We are now waiting on the installer to give us a date to start... If you're in town again come check out the new carpet :)

"Great place to stay"

lesliesuej, Aurora, Colorado 15/09/2017

Our daughter recommended this as a good place to stay while visiting family. Friendly greeting at check-in. All was explained to us (breakfast times, etc.). Told to be careful of tape covering tile/carpet in room as they were remodeling. Comfortable bed, nice linens. Asked for a quiet room in upper level and was given it. Very nice breakfast--hot and cold items. Large room so plenty of seating. Will return again, whenever we visit family.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for your comments! I'm glad to hear you enjoyed your stay and were very understanding about the carpet situation. I'm happy to inform the new carpet will be here by the end of next week so we will begin installing it within the next few weeks. Thank you for staying with us and we hope to see you soon!

"Not at all what we are used to getting at a Best Western"

lovetotraveltheus463, Wood River, Illinois 13/09/2017

Room was clean & front desk staff was helpful& friendly. BUT the rooms need some TLC. There was duct tape between carpet and tile in several places in our room. Baseboard was missing in one place. The couple who traveled with us had to find something to cover the gap under their door. We would find another hotel in the future.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for your comments! We have experienced a few delays with our carpet order, it is finally getting delivered next week. We had to provide a temporary carpet in the rooms until the new one gets installed. Our new carpet will finally get installed in the next few weeks. Again I apologize for the inconvenience.

"From a satisfied customer!"

terrya275, ABBOTSFORD, Canada 09/09/2017

Staff very courteous, hotel room was clean and well equipped with toiletries, hair dryer, iron, ironing board, microwave, frig, coffee machine and supplies. A request for additional towels was acted upon almost immediately.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for your comments! I'm glad to hear you enjoyed your stay. We hope to see you again soon!

"Good place to stay"

400hoppy, New Orleans, Louisiana 07/09/2017

Check in was easy. We only stayed one night since we were traveling through the state. Parking is close to the room and all the room doors are on the outside. It's a quiet part of town and the hotel has quiet time from 9:00pm - 6:00am. I would stay there again. Clean rooms and nice people.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for your comments! I'm glad you enjoyed your stay and plan to come see us again! We hope to see you soon!

"11 day Visit to lakewood"

235sebastiaanj, Lakewood, United States 05/09/2017

I stayed in the Lakewood Best Western hotel for 11 days after a reccomdendation from my girlfriend who lives close to the hotel. Even though I just spend the evening/nights there and it was a very good experience.

"Below Standard Stay"

User 05/09/2017

We thought we would rent a room at this hotel because it was close to where my mom lives. She had a medical procedure and needed to stay where she did not have to do stairs for two days. The place was disgusting from the door not opening properly to ants to horrible maintenance.

"Pool closed on labor day weekend in 95 degree weather"

B8358XXsusanh, Oregon Coast, Oregon 04/09/2017

We got the room for labor day weekend to use the pool in the 95 degree temp. Checked in and the next morning headed to the pool. But it was closed for the season? Hot outside and the pool is closed? Ruined our weekend.

"Clean, Cheap, Convenient"

Jonathan B, Rancho Cucamonga, United States 04/09/2017

Everything I would expect from 100$ a night. However we were disappointed they closed the pool a couple days early. Hotel was going under some reservations and there was some musty smell in our room but it wasn't too bad. Staff was very professional and polite.

"Friendly, clean, good value"

bruced341, Barrington, NH, United States 30/08/2017

Clean & comfortable beds, clean bathroom, warm showers, excellent breakfast bar, relatively quiet rooms. A clean swimming pool that was quite refreshing. Even the lime-infused water in the lobby was excellent. A good value for the price you pay. We'll definitely be back the next time we visit. Don't let the "under renovation" dissuade you. It's a great place to stay.


bridgetc20, Grand Rapids, United States 28/08/2017

nice place - a little hard to get to if not using GPS. Night manager (?) was very pleasant and helpful. Don't know if I had an accessible room or what, but there was no tub - just a shower with a drain in the bathroom - not a terrible experience, but kind of weird. But the night guy's wonderful attitude kind of overshines any negative things, so I can't remember them.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for your comments! You had an accessible room because those only have showers, our regular rooms have bath tubs in them. Thank you for the compliments and we hope to see you again soon!

"No No No do not go"

Margaret J, Boulder, Colorado 26/08/2017

A drive by shooting took place one night!! It was one of the worst travel experiences I've ever had. Upon check in neither of our cards worked and it was a good distance from our room back to the front desk. I was not happy with the noise from the road and asked to be moved which they could not accommodate. The new cards they gave us didn't work well either. We were not keeping them next to our phones, they blamed our mishandling of the cards right off the bat. The rooms are marginal. The shower had mold. I would never go back there.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Hello Margaret! Thank you for the comments and I apologize for the inconvenience. I have not heard of any drive by shootings... We have a very good relationship with the Lakewood PD and we do not allow any illegal activity on our premises.

"Duct tape on floor was special"

stevesT3473IY, Portland, United States 26/08/2017

Not the best experience. The first sign was the duct tape on the floor at entry. Large gap under front door. One small package of coffee. Internet was good. Tile in shower needs repair. Over all ok, but laughed at the duct tape....I took pictures to share with co-workers

Best Western L, General Manager at Best Western Lakewood, responded to this review
Hello Steve! I apologize about the inconvenience, our new carpet has been delayed a few times and we're trying to resolve this issue. We did not forget, we had it all scheduled to be completed at the same time but unfortunately it did not work out that way. The tile is brand new but I'll take a look. Thank you for staying with us.

"Disappointed "

User 25/08/2017

I booked this based on the rating. When we checked in, the first room we tried to go into, the door would not open, the bottom of the door was stuck on the jamb. The room (278) we got was dirty. There was something smeared on the top of the casing on the door in the bathroom. I was also told I could not use my Best Western Card. There were no baseboards in the room either. The only nice thing was the staff.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Hello Donna! Thank you for your comments. I apologize for the inconvenience but we inform our guests upon check in about the remodeling we have going on in the guest rooms. We did not forget about the base board, our carpet order has been delayed and we're trying to resolve this issue as fast as we can. We hope you give us another chance in a few more months when this is all completed. Thank you for staying with us.

"Comfortable Stay"

V7570FKlouisec, Mukilteo, United States 24/08/2017

The property is charming and larger than first appears from front entrance. Room was good size to stretch out. Very clean rooms and common areas even during this refurbishing stage. Quiet location with several local businesses. The front staff was very helpful. Convenient location to my conference location at Clover Park Technical College and to delicious dinner options.

"Best Western In Lakewood, WA."

maureenf343, Lake Havasu City, Arizona 22/08/2017

Hotel is in the process of being renovated, so our room was not as nice as I imagine it would be in the future. Bed was comfortable, hotel was in a nice location, large grounds, quiet, away from the freeway. Had a large breakfast area with a decent selection. Has a outside pool which looked nice, but we did not use.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for your comments! I apologize for the inconvenience... Our rooms were recently painted, we got rid of the wallpaper and have brand new tile in the bathroom, vanity area and entry. We are still waiting on our new carpet to arrive so we can finish with the guest rooms project. We hope you come back and us again in a few more months so you can see the finished product.

"Under Construction....where's my Music?"

chasinglighthouses, Depoe Bay, Oregon 22/08/2017

The desk clerk told me the property was under construction. When I get to my room there is duct tape on the carpet in several places. If my room was still under construction why was I not given a different room? I made this reservation months ago. I was given a room completely around the back of the property and on the 3rd floor. There is no elevator on the property so I had to lug my belongings up 2 flights of stairs. I discovered after I left the property that I had left my iPod in the room. I called the next day and was told that nothing was turned into Lost and Found. The desk clerk said that maybe I accidentally threw it away!!!!!

Best Western L, General Manager at Best Western Lakewood, responded to this review
Hello, Thank you for your comments. I apologize for the inconvenience with the remodel, but all of our rooms have the same situation at the moment. Our new carpet hasn't arrived yet due to delays from the manufacturer. We're dealing with this issue and working on getting it resolved. By the way, we don't have a 3rd floor... We only have 2 floors and we have been full every night for the past few months, we do our best to fulfill any requests but it depends on availability and are not guaranteed.

"Good value for our stay"

Donald S, Spring, Texas 17/08/2017

Comfortable king bed for our 3-night stay. Very good continental breakfast including waffle maker and microwaveable breakfast sandwich. Overall, the room was clean, but carpets were scheduled for replacement and that might help slight odor in the room. Good value for price paid! Neighborhood a bit old, but appeared safe. Good proximity for a day trip to Mt. Rainier (2 hr. drive), or drive to Seattle (1 hr.) or access to Tacoma Chihuly museum (20 min.)

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for the great review! Unfortunately, we are still waiting for our new carpet to arrive... Once it's installed it'll be the last thing in our guest room remodeling process. We thank you for understanding.

"business stay"

Vancouver_WA_Wren, Vancouver, WA. 14/08/2017

Clean, quiet and comfortable, nothing fancy. Everything worked, good internet, continental breakfast. Hotel is in process of remodeling, so things aren't quiet up to par. Place will look nicer, once new carpets are installed and remodeling is finished.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for your comments! We are almost done with the guest room remodeling process... Still waiting for our new carpet to arrive, thank you for your patience.

"Good hotel for last night in Seattle area"

Tuxtails, Savannah, Georgia 09/08/2017

We stayed here our last night before flying out, not real close to airport, but is was clean and quiet here. We didn't get to eat breakfast since we had to be up at 4am and on the road by 5. We would stay here again if we are in the area. Staff was friendly. Business center was helpful when we needed to print out boarding passes, etc.


A7761SKlindat, Penn Valley, United States 04/08/2017

The hotel is currently being remodeled but lacked new carpet and updated quality furniture. Normal footsteps in the room above ours were noisy starting at 7am both nights..not the way I like being woken up..and lasted for 2 hours.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for your comments! We are waiting for our new carpet to arrive in the next few weeks... I apologize for the inconvenience, our carpet was ordered back in April and has been delayed by the manufacturer three times... I hope you give us another try in the next few months after the remodel is complete. Thank you for staying with us.

"Nice Motor Inn"

Brian H, Everett, Washington 31/07/2017

If you do not know, all Motor Inns have outside entrances. The area around the hotel is very well kept up, even a local playhouse across the street. The hotel was clean. They are in the middle of replacing flooring so we had new tile entry area and bathroom tile but the carpet had not been changed out. They were apologetic about the duct tape between the tile and carpet. This is common for these projects but they explained why and it was not an issue. The breakfast was good. Continental with hardboiled eggs and waffles. As it was only listed as continental the waffles and eggs were a pleasant surprise. Stayed one night with friends in the next room. For dinner go to Bruno's, best German food I have had, in a very long time, about 1 mile away. Pool was clean. But watch out for the bottom, very rough! And the depth is odd. Goes from 2 and 1/2 feet to 6 feet and back to 4 feet.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Dear Brian, Thank you for your comments! I appreciate your patience and understanding while we're under renovation. We hope you come back and see us again soon!

"Lakewood stay"

763royh, Port Hardy, Canada 30/07/2017

Liked the location. Great beds. Renovations was a pain to deal with during our stat but made the best of it. Loved the sleep we got in the bed. Location was minutes from where we needed to go . However the road construction made it difficult to drive near hotel area.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for the comments! I apologize for the inconvenience... The remodel on our property is a month behind schedule but we're making the best of it. The road construction started a few weeks ago, the city is adding more sidewalks in this area. We hope to see you again soon when you're in the area.

"great value"

X9799CTjohnb, santa rosa, ca, United States 30/07/2017

We stayed at BW Lakewood the evening we arrived in Seattle. We were on our way to Mt Rainer the next day. It turned out to be a great location, easy to find from the freeway. The surroundings were quiet, the airconditioning worked well, and the breakfast was fresh and delicious. The landscaping was beautiful. It was a great value compared to Seattle and surrounding areas.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you so much for the great review! I'm glad you enjoyed your stay and we hope to see you again on your next trip to Lakewood.

"Nice room, location"

Dena V, Eugene, United States 28/07/2017

We always stay here when in Lakewood. Close to restaurants, shopping, military installation. The motel staff are friendly and professional. Rooms are clean, free breakfast is a plus. Never have any problems when we stay here.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for the review Dena! We appreciate all the compliments. I'm glad you enjoy your stay and thank you for being such a loyal customer! We hope to see you again soon.

"Washington Visit"

Clifford L, Red Bluff, California 27/07/2017

This place is little ways from freeways and near stores, gas and good restaurants nearby Nice staff, hotel is going through remodeling and you can see some work being done to rooms. It is fine during the remodeling since you can get around just fine. Breakfast is in meeting room near office, it has so- so selection but it is not a full breakfast, nor do they say it is. Lots of parking.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for the comments Clifford! I am glad to hear you enjoyed your stay, thank you for being so understanding of the ongoing renovation process. We hope we are done with the project in the next few months. Thank you for your patience and we hope to see you again on your next visit to Lakewood.

"Great continental breakfast, poor service, ok rooms"

thegoaliegirl, Vancouver, Washington 27/07/2017

Overall, had a very mixed experience in this hotel. On the plus side: -the continental breakfast was HUGE and had a great selection of items like waffles, pastries, cereals, oatmeal, yogurt, breakfast sandwiches and so on. -beds were fairly comfortable -fairly quiet and easy to get to Now for the downside: -pillows were horrible- they were lumpy and not comfortable at all -We were part of a group and everyone had issues with their reservation, from doors being incredibly difficult to open, tubs not draining, wrong rate being charged, rooms being given away to people not in the group, even after multiple visits to the front desk -very poor communication between front office staff- had the same conversation with 3 different staff members in the same day, and wasted a lot of time doing so. -in a room in the process of being remodeled. The bathroom door was chipped and warped and looked really old and well used. With all of the issues we had, I would not stay here again. Perhaps if you are a couple, without kids, and are not part of a group, it would be fine. Don't stay here with a group.

"comfy and homey"

julieandtim2015, Bellingham, Washington 26/07/2017

Older property with a lot of great upgrades. Currently under going some renovations but the inconvenience is minor and temporary. Staff were fun and made me feel right at home. Neighborhood is relatively quiet and still with in easy reach of the Freeway and major arterial and shopping. Bed was comfortable - overall very happy with the value for my dollar. I would stay here again.

"quiet and comfortable"

Monique D, Florence, United States 22/07/2017

A pleasant surprize in a quiet neighborhood. Great location for our Tacoma stay at a good rate. The best Indian food right around the corner after a relaxing swim in their beautiful pool. Hotel can be hard to find initially.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for your comments Monique! I'm glad you enjoyed your stay, hopefully you can see our finished new look on your next visit to Lakewood.

"Making Upgrades to Improve Facility and Customer Satisfaction."

Don E, Lakewood, Washington 20/07/2017

Centrally located complex in Lakewood Washington. Older facility but currently undergoing a remodel to improve customer rooms. Once the remodel is completed, it will be a nice facility to rest for the night. However, our stay during the construction period, was subpar in comparison to other Best Western locations.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Don, thank you for your comments. I appreciate your patience while the renovation is underway... We've experienced a few set backs but we're working on a resolution as fast as we can. Right now our biggest concern is the new carpet, we had ordered ours back in April and it still is delayed at the manufacturer level. We're working with our corporate office to find a solution and get something installed as soon as possible. Please be patient as we move forward. We hope you get to see the new finished look in a few more months. Thank you again for staying with us.

"Avoid if possible"

antoniosN1954VU, Galt, United States 18/07/2017

Only stay here if you don't mind NOT getting the room you reserved, if you don't mind duct tape holding down your carpet, if you enjoy having the doorknob fall off the bathroom door and no maintenance available until Monday and last but not least, if you enjoy being yelled at by the rudest, laziest breakfast staff. If all that sounds good to you, then this is the place!

Best Western L, General Manager at Best Western Lakewood, responded to this review
I apologize for the inconvenience... We had a few set backs with our remodel, we are a little behind schedule and that threw us off. Our new carpet has been pushed back in the production line three times now, so we are still waiting on that. I sincerely apologize about the breakfast attendee, I will show her the comments and have a meeting with her and the supervisors to make sure an incident like this doesn't happen again. We hope you give us another chance in a few more months when hopefully our new carpet is already installed and everything is up to standard.

"Exceptional Staff and Unique Location"

643elijahk, Anchorage, United States 18/07/2017

The location is unique in Lakewood and the hotel is in a safe neighborhood. There is plenty of parking and close to shopping, the base, airport, etc. The hotel is almost done with a remodel and the pool is HEATED! I stay here about 60 days a year and it's the best value for about 50 miles.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for the great review! Thank you for your repeat business and loyalty to our brand. We appreciate the comments and we're glad you like our new look. Like you said, we are almost done with the remodel. We'll see you again soon!

"Best Western Lakewood 7/14/17"

Michael M, Salem, United States 17/07/2017

Made reservations by phone and confirmed through email. Stay was due to a conference being held at Pacific Lutheran Univ. Check in was speedy and easy. Front desk clerk was extremely helpful. Have stayed at this motel before; and found all the rooms had been painted and updated with the exception of a few rooms still in progress. Pool was well maintained and relaxing on a warm summer day. Breakfast was satisfactory. I found breakfast at other Best Westerns,specifically the motel in Pendleton, Oregon to be a better breakfast.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Dear Michael, Thank you very much for your great review! We appreciate your return business and I am really glad you like the new guest room look. We are almost done with the remodel, we're still waiting on our new carpet though... We will see you again soon!

"Quiet, clean, friendly and affordable"

banff78, Banff National Park, Canada 07/07/2017

The hotel is quiet and has a great outdoor pool that the kids enjoyed. The staff are friendly and helpful. It is close to amenities and shopping. The furniture is a bit dated, but the bathroom and sink area are spacious and recently renovated. I hear the carpets will be replaced this summer. The carpets are in great shape but dated.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for the great review! We are still waiting on our new carpet... It has been delayed a few times already but hopefully we'll receive our shipment before the end of summer. Thank you for the comments and we hope to see you again on your next visit to Lakewood.

"Off the path - On target"

User 06/07/2017

Not on "hotel row," but a hidden gem for us. Construction going on in some rooms. Our room is clean and comfortable. Neighborhood is quiet, easy to find. Good eats close by. Haven't tried the complementary breakfast yet. Looking forward to it. Great place, great price for us. Thanks folks.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for the great review Michael! I'm glad you enjoyed your stay and didn't have issues trying to find us. We hope you come see us again after the remodel is complete and let us know what you think.

"Truly kind staff, a most compfortable and beautifully made bed."

Scott W, New York City, New York 05/07/2017

An all around great stay as every staff member was extremely kind and helpful. Front desk all shifts Bravo! Good breakfast, Nice and quiet property. A most compfortable and well dressed bed, a real treat. Would definitely try yet another Best Western!!!

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for your comments Scott! Thank you for the compliments as well, I'm glad you enjoyed your stay even though we're still under renovation :) We hope to see you again next time you're in the area.

"Good Clean Room!"

Marilyn H, La Follette, Tennessee, United States 28/06/2017

Best Westerns are much better out in the Western part of the United States then in the Eastern or Southern States! This Best Western Lakewood was one of the Nicest ones we stayed at and we stay at a lot of them! Clean, Comfortable and a Good Nights Sleep means a whole lot! Staff was so nice and friendly!

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for your comments Marilyn! We appreciate the compliments! I'm glad you enjoyed your stay, we hope to see you again hopefully after all the renovations have been finalized so you can give us more feedback :)


Nancy O, Curlew WA 26/06/2017

Place was dirty. Dirty sheets on the bed. Dirty floors. We knew they were under renovation, but we paid full price for poor quality, and poor cleanliness. We were given a different room, at least the bed was clean. We had to move all of our things at midnight. Ruined our experience. Will not go there again.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Nancy, thank you for your comments. I apologize for the inconvenience, I have reviewed your comments with our housekeeping team so they pay attention to detail when cleaning the rooms. We have a brand new crew but that should not be an excuse for them not to deliver according to our standards. We're under renovation and I apologize for the mess, our carpet has been delayed 3 times now from the manufacturer and it is the only thing we're waiting on for most of our rooms. A lot of our rooms already have the brand new paint and tile, it is a waiting game now for our new carpet to arrive. We hope you give us another chance to provide you with outstanding service.

"Very nice stay"

janetgP7799YP, Annapolis, United States 08/06/2017

It's a little tricky to find, but with GPS not really a problem. We arrived at midnight after a late cross country plane flight. The night attendant was very pleasant and quick to get us signed in and on our way to sleep. I found it very nice and clean, a little small, but since we weren't planning on living in the room it was more than sufficient. The internet signal was strong and very fast. The bathroom was nice and lots of hot water. I'd stay again.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Hello Janet! Thank you for the comments. I'm glad you enjoyed your stay and we hope to see you again soon!

"It's like a home stay!"

williamwO3952ZP, McMinnville, Oregon 04/06/2017

We've stayed here many times and during many different seasons. Always the great staff keeps us comfortable each stay. The renovation rough edges were smoothed out by the staff. Thanks for letting us enjoy another stay.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for the compliments! I'm glad you enjoyed your stay, we hope you come back and see us again soon.

"My "go-to" place in Lakewood."

jacq1002, Los Gatos 09/05/2017

The BW Lakewood is located in a quiet area of Lakewood. From what I've seen, all other hotels/motels are located right off the I-5. I've stayed here when I come up to visit my son, for the past 3 years. There's really not much within walking distance, but restaurants and shopping areas are very short drive. The front desk staff are very friendly. There is remodeling going on right now on a few of the buildings. I heard no noise at all.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Hello jacq1002, Thank you for such nice review. I'm glad the noise factor was not a problem during your stay. We try to limit the contractors hours so they can finish by 6 pm every day. The remodeled rooms are looking very nice so far, we're just waiting for the new carpet to arrive in the next few weeks. We hope to see you again soon!

"Forget about Breakfast or swimming"

C2H5OHFresno_CA, Fresno, CA 09/05/2017

They kinda brag about their free breakfast...but they won't actually let you into their "dining room. It is supposed to open at 6:00 AM. I was there at 6:00 AM yesterday and it was locked up with nobody in sight. Today I waited until 6:50 AM. I could see inside, It was totally empty and the doors locked. The swimming pool shows no signs of ever being open for use. This is an older property. It is "OK" in most ways but is certainly showing wear. The base flooring in my room (upstairs) is obviously deteriorated and uneven. I come to Lakewood frequenty and typically stay at the Holiday Inn. I was formerly a Big Best Western fan but this experience (and being repeatedly unable to redeem my remaining 140,000+ loyalty points) has cemented my conversion to IHG/Holiday Inns.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Dear C2H5OHFresno_CA, Thank you for your comments. Our breakfast room door is always closed, you need to use your room key to enter. Breakfast hours are 6-9:30 am every day. The swimming pool is outdoors and it does not open until the end of May. We are currently undergoing room renovations, we have 3 buildings out of order at the moment. Very soon we will have 1 of the buildings ready for rent. I apologize for the inconvenience, there is always someone at the front desk should you have any questions. We hope you give us another chance to accommodate you next time you're in the area.

"Very disappointing"

User 02/05/2017

We stayed 2 nights this week but found the experience very disappointing. I am 6'9" so reserved a room with a king sized bed. But when we arrived we were assigned a room with 2 queen sized beds--which I don't fit in. We were told we could have a king sized bed but would have to change rooms each night. Since we were on business this was very inconvenient because we had to get up even earlier to repack, move our luggage to our car, then unload all over again in the evening and move to a room on another floor. We were offered no assistance and after asking were offered only a very modest discount. The room we used the first night had a refrigerator with a compressor that made loud noises every 5 seconds so we had to make another trip to the office and asked for ice to keep our lunch for the next day cold and turned off the refrigerator. We were offered no compensation for this inconvenience. The motel is old and is undergoing very badly needed renovations. They have a continental breakfast they describe as "deluxe" but it is anything but that--canned peaches, sugary cereals and yogurt. The coffee is tasteless and the Orange and apple juice is just watered down punch. I would not recommend anyone stay at this motel until they get their act together.

"Very pleased with this hotel"

Kara H, Carthage, Missouri 29/04/2017

I am familiar with Lakewood and I wasn't sure what to expect when I booked this hotel. I booked based on price and previous reviews. I was pleasantly surprised by the exterior and also the check in area. The room was very comfortable. The hotel was being renovated but there was no noise disturbance during our stay. We would absolutely stay at this hotel on our next trip to Pierce County.

"Excellent customer service"

R8662FIjeffr, Mount Vernon, Washington 29/04/2017

The staff were very warm hearted people wearing their heart on their sleeve. You cannot ask for any more than that. I seen the staff from breakfast to the front desk three given the people I clean the grounds be the best people helping anybody that's in need of support. Hope this is a good example how customer service. They all rememind me like the old days of gas stations. When people use to fill up your gas tank and wash your windows and check your tires. I consider them a full-service deal.

"Good value"

Brook H, Mars 18/04/2017

The beds and linens were clean, as was the bathroom. The TV, Internet, and microwave were functional. The refrigerator didn't work very well, but I mainly used it for drinks, so it wasn't a problem. The continental breakfast was the usual, but there were some breakfast sandwiches that had protein. This was different and much appreciated!

"Lakewood Best Western"

lucy682, Vancouver Island, Canada 10/04/2017

The Lakewood Best Western is very modern and the staff are cheerful and a delight, the free morning brunch was amazing eggs, bacon waffles and all the trimmings, beds are very comfortable it was a great stay!

Best Western L, General Manager at Best Western Lakewood, responded to this review
Lucy, I'd like to thank you for taking the time to write such a nice review. However, I'd like to add that we are more of a colonial style hotel. We will begin room renovations this weekend and will have fresh paint instead of wallpaper and new tile in the guest bathrooms. Our breakfast is continental, we do have waffles and breakfast sandwiches as a hot item but no bacon at the moment. Thank you again for the nice review, I hope you come and see us again soon.

"Comfortable Stay"

cindygB4413XE, Phoenix, United States 10/04/2017

We had an excellent experience here at Best Western Lakewood. The staff was friendly and accommodating when we needed to extend our stay 1 more night. We would definitely stay here again and recommend to family and friends!


randysL4559OB, Spokane, Washington 29/03/2017

Had to stay here because we were moving out of Lakewood to Spokane. the movers took all our stuff to Spokane. We stayed here to finish up last minute stuff we got great sleep excellent breakfast and the rooms were clean

Best Western L, General Manager at Best Western Lakewood, responded to this review
Hello randysL4559OB, Thank you for the feedback. I'm glad you enjoyed your stay and if you're ever in the area come stay with us again! Best of luck in Spokane :)

"Groupon Special"

User 27/03/2017

Purchase voucher on Groupon. Hotel was being renovated. Stayed on 2nd floor. Was concerned about cleanliness of carpet and bathroom. However, lobby was updated and nice with fresh coffee, water and cookies. Staff was very friendly. Breakfast was served in conference room. Breakfast was buffet with eggs, yogurt, cereal, waffles, etc. Might stay again after renovations are finished.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Hello Demetrius, I think you got us confused with another property...? We do not have cookies in the lobby... We are not under renovation just yet... We will start room renovations in about a month or so...

"Nice location"

E2190UGjeffs, Portland, Oregon 27/03/2017

A little older decor, single queen room only had one comfortable chair. No table in the room. Mini-fridge was very noisy as was the bathroom fan. Water ran cold two minutes into my morning shower. But overall not a bad experience, just not sure if I would stay here again. On check out day, housekeeping showed up at 9:30am, a full 90 minutes before checkout time.

Best Western L, General Manager at Best Western Lakewood, responded to this review
Hello E2190UGjeffs, Thank you for the feedback. I apologize for the inconvenience. We will be working in the rooms in a month or so, a fresh new look overall. We will have brand new tile in the bathroom and vanity area, no more wallpaper and new carpet as well. We already have the new lounge chairs picked out for the rooms too. I hope you give us another try after our remodel is complete in a few more months.

"Overnight Stay"

Vancouver_WA_Wren, Vancouver, WA. 24/11/2016

Nice, quiet older, little hotel. Comfortable bed and good breakfast. All the amenities (wifi) work well. Staff is friendly and helpful. The hotel is set in a quiet area. They have refrigerator/microwaves in the room which is handy. There are no Supermarkets close by, but there is a Wallgreens for small items. Wish they had the coffee they used to carry. The new brand is not as good. so bring your own or buy from the bagel shop next door.

"Very Nice Air Miles Place To Stay"

Brienbut, Blind Bay, Canada 12/11/2016

We used Air Miles to book the hotel and sometimes check in is a problem but not this time. The staff were extremely helpful and friendly. Our room was clean and comfortable. Wifi was good and the flat screen HD TV was just great. There were two queen sized beds with lots of pillows, a comfortable chair and a desk and chair. Pretty good value for what we paid. The complimentary breakfast was much better than some. The location was awkward for us since we were travelling on to Newport in the morning. The hotel is definitely off major routes.

"Wonderful place"

Ted J, Clearwater 06/11/2016

Had a great experience here from check-in to airport drive. The breakfast is nice and the service is great. Coffee and tea available 24/7 There are about 25 TV stations. I think one was in spanish, the rest in english

"Very nice"

lizSiouxFalls_SD, Sioux Falls, SD 04/11/2016

This hotel looked sketchy when we drove up but it turned out to be perfectly nice. While it would've been better to have an elevator to get all our stuff up to the second floor, we managed. Our room was clean and quiet. The front desk would not bring up another towel that night, but I was able to pick one up the next morning after breakfast. We had a good breakfast which we needed for our long day of travel.

"Best Western Motor Inn is the best Hotel in Lakewood, Washington"

Cindy R, forest Grove, United States 28/10/2016

I always stay at the Best Western in Lakewood, Washington when I come to visit family! We love it here. The beds are very comfortable. The food is so good. We enjoy the waffles, fruits such as oranges, strawberries, bananas, and apples. I love the teas and hard boiled eggs. I like to put salt and pepper on them. I like cream cheese & strawberries on the blueberry waffles. Yum. It is so close to everything. We like to eat out at Red Robin, Applebees, & Olive Garden. The Dollar Tree is close, too. We enjoy the Church by the Chapel across the street with the white fence. We also enjoy the African church that is in the hotel when we're there on Sunday. We love all the employees. They're so nice. The price is very good and this hotel is very worth it. You get a good value for your money. It is quiet and nice to stay here.

"Plus and Minus"

662marc, Minneapolis, Minnesota 21/10/2016

Plus, the room was very clean, the layout and space were fine, the beds very comfortable. The staff was exceptionally helpful and friendly. The breakfast had more variety than expected and was good. Minus, we had trouble regulating the heat and often couldn't get the Wifi connection except by the window. Other reviewers have mention how good wifi was so it may depend on he room. Check on this if it is important to you. The hotel is a ways off the freeway. We would stay here again, the plusses really do outweigh the minuses.

"Excellent in every way~~"

Penny E, Lakewood, United States 09/10/2016

If I have to do business again in the city, I wont ever stay anywhere else Excellent Hotel the location cant be beat. The staff was awesome, the room was so comfortable, so very quiet. Huge breakfast selection, The coffee was good too...

"Consistently Amazing staff"

Leann G, Tumwater, Washington 07/10/2016

I frequent this hotel for business and no matter if i stay once a week or it has been a couple months the statt is ALWAYS wonderful and the rooms are consistently cleaned, as is the breakfast. I love consistency and to me great service is HUGE!!!! Great location for shopping a bit off the freeway but worth it!

"Nice hotel with a great appearance"

Lynn H, Victoria, Canada 02/10/2016

This hotel has a good-looking appearance, both the exterior and the rooms. It's in a nice quiet area for a relaxing stay. If more choices were offered at breakfast it would make this one a ten out of ten for the value. I'd stay again.

"Top quality"

Lloyd O, Malo, United States 30/09/2016

The hotel is conveniently located, just south of Tacoma. It is older, but well cared for, clean and dignified. everything about our stay was very good to excellent. Breakfast was good for a hotel "free" breakfast. Property is very quiet and secure. I would stay there again without hesitation.

"Very good value"

williambZ5896CP, Lake Arrowhead, California 26/09/2016

This hotel is a very good value. Service is great. Hotel is well maintained. Rooms are clean and comfortable. It's in a quiet area, The distance from the freeway might be a negative for some, but for me it's a positive.

"Great stay"

Dena V, Eugene, United States 24/09/2016

Love staying at this motel; location is the best. Many different restaurants and bars are nearby. Motel is not too far from I-5, so access to freeway is easy. Also, the Lakewood Mall is nearby which offers shopping. One of the better Best Western motels we've stayed at.

"Great Affordable Hotel!"

Julianne R, Colorado Springs, United States 20/09/2016

Very friendly staff! Comfortable room with 2 queen size beds which was plenty of room for 2. Separate sink was a plus. Very large vanity area. Convenient location and accessible to all Tacoma attractions. Quiet neighborhood and would definitely recommend if staying in the Tacoma area.


WORLDTRAVELERCHI, Chicago, Illinois 17/09/2016

Stayed here while visiting friends before we all traveled north. I don't really like to stay at motor inn's, but it was ok for 2 nights. The manager was nice, the room was clean and the breakfast was nice.

"Hard to find"

UlverstonJanet, Ulverston, United Kingdom 09/09/2016

We had difficulty finding this hotel but we were glad we did. It is very quiet and comfortable perfect for a touring holiday. The room was very clean, large and had all we needed. Breakfast was ample.

"Wonderful Hotel, Wonderful Service"

Britton H, Salt Lake City, United States 05/09/2016

Best Western has become my go to primary hotel company after my trip to Washington at this hotel. There were plenty of rooms to choose from, nice and friendly staff, and a nice big selection of food items from the breakfast they have available in the mornings.

"Clean and Comfortable"

dbolich, Mead, Washington 04/09/2016

This was a nice hotel for the price. It's clean and the staff was friendly. It was in a convenient location for us and was great for some place clean to sleep and shower. We never made it to the continental breakfast so not sure how that is. The top floor can be loud because the hallway floor is creaky.

"One night very awesome stay "

User 04/09/2016

We come across this hotel because all hotels in the airport is full. And I'm glad we've stayed here. The room is old but you know that they are still taking good care of it, was big, lot of space, clean, comfortable beds. The place is quiet. They have outside pool and they have varieties of food to choose from in their breakfast area. The staffs are amazing from the front desk named Alvin and Rodel from the maintenance. They are so helpful. I will highly recommend this to anybody. Good quality service and comfortable stay.

"We stayed one night!"

Richard N, Yorba Linda 03/09/2016

It was a little hard to find. We went through some areas we did not like much. But in the end the motel is in a nice area. Check-in was good and the girl was very nice. Our room was clean and somewhat updated! There was a microwave and refrigerator. Air conditioning worked almost too good! Breakfast was continental...with hard boiled eggs. Wifi was great! Shower needs grout cleaned and it needs a new shower head!!! We would stay here again.

"Great Nights Sleep"


This hotel was very quiet and made for a great nigh't's sleep after working several days. I was impressed with the quietness and the comfortable bed. The staff were quiet as they cleaned other rooms as I am a day sleeper. I work nights and I slept for 12hrs without anything waking me up.

"great beds, other amenities not as great"

geejay564, Portland, Oregon 15/08/2016

value for the money was good. grounds were beautiful, staff were was pretty basic. the lighting could have been brighter and the a/c was not working as well as i would have expected. the room seemed to heat up long before we could get the unit to kick on.the amenities were very basic, for instance tp was VERY poor quality, towels were not that absorbent.

"Best to avoid if possible."

Brian P, Bellingham, Washington 09/08/2016

Toilet did not work. Sheets were dirty. Bath tub did not drain. People were nice who worked the night shift. Owner/management not in control. Not up to minimum Best Western standards. The property just lacks quality control and a commitment of excellence.

"Family wedding"

User 08/08/2016

I would go back friendly staff all around. I was very surprised it looked old but very clean great free breakfast and great cleaning service. Very impressed and out door pool warm and clean even have a wheel chair lift for handicapped. Beds very comfortable and pillows. They had extra blankets in room which is very hard to find and clean. You asked for something if they had it you got it. Thanks again for the great stay we had 3 rooms and all pleased.

"Good Place to Stay"

User 07/08/2016

Comfortable room and friendly staff. Provided a very good breakfast that is included in the price of the room. Staff was attentive to our needs. Hotel was easy to find, and is conveniently located near several restaurants and shopping areas.

"Great Stay"

User 03/08/2016

I purchased a one night stay off Groupon and it was well worth it. The room was clean and staff was friendly. The hotel was about 35 minutes from SeaTac and we used this as a place to sleep before going to Olympic National Park. The breakfast in the morning was decent, included make your own waffles, eggs, bagels and pastry. There was a pool but we were not here long enough to see it. Overall for the price we paid and the purpose it served it was a good place I would recommend. Bonus there is no fee for parking.

"Summer Break"

Jonathan O, Ossing, United States 02/08/2016

We use this motel on numerous occasions as it located in the center of Lakewood, WA., convenient location for visiting friends and family. Room was clean and airy and was as expected. All the amenities worked (TV, air conditioning, fridge, microwave, etc). Continental breakfast included in the daily rate and comprised of various cereals, waffle maker, breads, muffins and rolls, coffee, tea and juices. Pare plates and cups, plastic spoons.... Pretty much as advertised. No minuses at all. For the price it was excellent value.

"A Nice Stay"

Ross H, Big Lake, United States 01/08/2016

Facility was clean and well appointed for a moderately price motel. Breakfast was more than adequate. Outside pool and lounge area are well maintained. Facility is conveniently located with easy access to local freeways.

"Great stays in the South Tacoma, WA area"

Charles T, Clarkston, WA 01/08/2016

Good to very good in all categories. Somewhat difficult to get to from the freeway. Out of the way. Very limited convenience businesses in the area.. Property and employees were all above expectations.

"Great place"

User 29/07/2016

Quiet, super nice staff, nice rooms...perfect for a stay away from home. The motel us located in a convenient place near a shopping center and Walgreens but also residential. Pool was clean. I enjoyed my stay.

"nice, clean and all ok"

Gert K, Odense, Denmark 28/07/2016

A great place for a short stop when you visit northwest in US and the Seattle area... nice outdoor pool and new furniture, fair prices and ok breakfast...great and open service, nice wash facilities ... all in all good value

"Loved this Best Western!"

Linda L, Loma Linda, United States 28/07/2016

This was my second time staying at this facility. I was again, very pleased with the friendliness of staff, their willingness to accomodate specific needs, and their assistance with finding certain attractions in the nearby area. The Breakfasts were especially good with a nice variety on food. The grounds are beautiful and well kept.

"They know how to mess up a vacation"

Eileen D, Lakewood, United States 23/07/2016

Our reservation was supposed to be for TEN days. When we got back to our room on the third day we were locked out because they got our dates incorrect. We were unable to talk to a manager to see if there could be a resolution. Fortunately we found another hotel which did not meet my needs as a disabled person but I managed.


User 20/07/2016

The room was clean and fresh smelling.. All the staff were friendly and helpful... Great breakfast.... definitely would stay again.. very comfortable stay, The pool looked amazing.. Very quiet nights sleep..

"Best Western"

User 18/07/2016

Hotel desperately needs updating very run down and dirty. We stayed at this location seven years ago and it was fine that is why we went back. Little did we know it needed a remodel. Breakfast area lacking in chairs and tables. There was a baseball tournament in town so breakfast area was crowded.

"Clean and Comfortable Bed"

User 10/07/2016

I would defiantly stay here again. They had a good buffet breakfast, comfortable rooms and clean. We had to leave 5am every morning and they allowed us to pick up a few breakfast items to go (breakfast is 6-9) Our last day we had the opportunity to sit down and eat....the waffles were really yummy!! I don't really stay at hotels with exterior doors, but this was fine. My daughter and I felt safe.

"Good acoommodation"

Nebulous77, Wollongong, Australia 03/07/2016

Good convenient location but not too noisy. Staff were friendly and check-in was smooth. Room was decent and clean, bed was comfortable and the continental breakfast was fine. The wifi worked well and the laundry facilities were good.

"Good breakfast"

User 01/07/2016

The rooms were clean, staff friendly and the breakfast was good. Convenient location near shopping and restaurants made for a pleasant stay. I would recommend staying here, the property has plenty to offer

"Golf outing"

Wayne D, Oak Harbor, United States 27/06/2016

very nice area and a great room. If in the area we would come back. we were there for a golf tournament, after a long day on the course the bed felt awesome. I would recommend this hotel to my friends. We would like to have tried the breakfast just did not have time, bed was so comfy we did not want to get up. Shower had plenty of hot water. None of the appliances noises you sometimes get.

Lakewood Motor I, General Manager at BEST WESTERN Lakewood Motor Inn, responded to this review
Thank you for your comments Wayne! I am glad you enjoyed your stay so much! We have continental breakfast that include make your own waffles, breakfast sandwiches, a variety of breads and cereals... We also have some healthier items such as granola, Greek yogurt and fresh oatmeal. We hope to see you again soon!

"If you don;t want continental breakfast it MIGHT be OK"

gene h, Portland, Oregon 26/06/2016

Few breakfast choices left after 8:30 AM when breakfast goes from 6-9:30. I woke up with stiff back from extra firm bed. Interne was fast but unsecure as I could see other computers and mine was "attacked" six times - thank you firewall. NO ELEVATOR.

Lakewood Motor I, General Manager at BEST WESTERN Lakewood Motor Inn, responded to this review
Gene, thank you for your comments. I apologize if there wasn't much variety at that time, our breakfast attendants work really hard to get all items refilled fast but sometimes it isn't fast enough. Our internet is secure, we provide the wireless password at check in and the firewall is strict. I hope you give us another chance to provide you with superior customer service.

"Needed a place to sleep"

Gregor P, Bonners Ferry, Idaho 26/06/2016

As a Bestwestern employee we get deals across Bestwestern. I for one work at a Bestwestern Plus. This is not a Plus! I have only stayed at the BWP. thus was My first time at a regular BW. Staff was great location good. Breakfast was nice. I would recommend this place nice pool. That being said I was a little troubled about the lack of door strike plate. Only a few other petty things, but for the price. Worth it!

Lakewood Motor I, General Manager at BEST WESTERN Lakewood Motor Inn, responded to this review
Thank you for your comments Gregor! As a Best Western Core sometimes people think we are not as nice or competitive as a Plus but after staying here their concept changes. We strive to provide great customer service and quality items for our guests. I am glad you enjoyed your stay and hope to see you again soon!

"Best Kept secret"

Gene G, Lakewood, United States 26/06/2016

Wonderful staff and great location.. Close to the mall and all other venues a few driving minutes distance.. Compared to the other Hotels in this area, this is a well kept secret !! Once you have stayed here, you will come back again.. They are starting to remodel the entire Hotel and it will be something special when finished..

Lakewood Motor I, General Manager at BEST WESTERN Lakewood Motor Inn, responded to this review
Thank you for your comments Gene! We are in the process of updating the look of our guest rooms and have a few items on order already that will ship very soon. We will also be updating the bathroom tile and carpet to name a few things. We are very excited to see the final look. I'm glad you enjoyed your stay and we hope to see you again soon!

"Lovely staff"

luvmysteries, Susanville, Ca. 19/06/2016

First, Alvin at the front desk was wonderful to work with. He seemed very knowledgeable and keen. The hotel was lovely. Our room was nice. Our bed was comfortable. Our room was on the corner so we heard a lot of hotel traffic but other than that, the stay was perfect.

"June trip to Tacoma"

GUY T, Goldendale, Washington 16/06/2016

I have stayed here before and I'll stay here again. The hotel is very comfortable and clean and has a great breakfast. The only issue is that it's not right off the freeway, but with the lower cost and it being a great hotel, I'll stay here again whenever I'm in the Tacoma area.

"Solid stay"

Marianne H, Chantilly, Virginia 14/06/2016

Comfortable if not splashy hotel in the Tacoma area. Close to Steilacoom, Dupont, and Fircrest. Excellent service. Super yummy beds - we had to set the alarm for 6:00 am, and we are from the East Coast! Near excellent Indian and Chinese takeout. Would definitely stay there again when visiting Joint Base Lewis-McChord.

"road trip 2016"

Bailey197401, Duncan, Canada 13/06/2016

hotel was easy to find, check in and check out was easy and quick, staff very friendly, there is no elevator in this hotel so makes it hard to carry luggage up two flights of stairs, offers breakfast but i didnt stay to eat breakfast here, and it offers laundry service as well. rooms were spacious and clean will recommend this hotel and would stay here again

"A Quick Stopover...."

User 09/06/2016

Nice, convenient, clean, just starting to show it's age. Staff was accommodating after you got their attention. Plumbing is still an issue with the bathroom. Internet worked well. May or May not stay there again.

"Lakewood stay"

User 08/06/2016

Good experience. Very convenient to expressway. Very good size room. Close to restaurants. Helpful and friendly staff. Hard to get ice - have to use guest room key to get into a very hot room'; door closes behind you, very noisy, getting ice from machine is not easy.

"Best Western"

Belle L, Danville, United States 04/06/2016

I always stayed at Best Western for business and pleasure. When we have problem with our room they staff always responded to our service. The breakfast was good and healthy. Some places has indoor pool, spa & sauna, like the one in Vancouver Mall Rd, Vancouver, WA. That place is the best for us.

"Not one of the better Best Westerns I have stayed before"

melissamg1981, White Pass, Washington 04/06/2016

Staff are not really rude but do NOT have good customer service skills. The lady that works the night shift is short with you and doesn't seem to enjoy her job. Check-in time took over 15 minutes. It was 81 degrees outside and no AC in the lobby. I saw they had water in the lobby, it looked refreshing but unfortunately, it tasted like it had sat there for over a day. The pool is an outdoor pool. It is heated but not sure how well that does you in 81 degree weather. (Smile). I was disappointed to find that the FULL breakfast was really not what other Best Westerns consider a full breakfast. It was basically a continental breakfast with a waffle maker machine. And they had those mini-mart breakfast sandwiches, you know the ones that are crammed full of sodium and preservatives you heat in microwave. They were out of Orange juice and offered no fresh water. I was very thirsty at this hotel. they do not offer water in the vending machines either. The best thing about this hotel was my clean and large room and the Wi-Fi was great! The AC doesn't really work too well. I would only stay here if you pay $70 or less. It is not worth more than that per night.

"Very nice and quiet place."

Richard L, Danville, California 03/06/2016

This is a nice place to lay your head down and just relax. No outside noise from the street. There's a lot of local shops within walking distance. And there is a town center mall about four blocks away. You could walk there if you want to. There's plenty of parking and the room is spacious and comfortable. We have a microwave and a mini fridge in the room. The only problem we had was the controls for the hot and cold water to the bathtub and the shower. You had to be careful with the hot water mixing with cold water for a shower because it wasn't the same temperature coming out of the faucet for the tub. We did have free Wi-Fi and it worked absolutely beautifully. They have a heated swimming pool out by the front entrance. There is no hot tub here. I wasn't able to use the pool because the weather was too cold once I got out of the pool and run back to my hotel room. But the pool is nice and clean. The breakfast room was in a conference room off to the side of the hotel. It had pretty much everything except for the hot food, they had packaged croissant sandwiches with eggs and sausage similar to the ones from Costco. They had no fresh fruits but did have cocktail fruit from a can. I kind of like that better. They had the usual waffle Iron and coffee and milk and yogurt. Overall, this is a nice hotel to stay at. I would definitely come back if I'm in the area.

"Do not stay here!!"

User 15/05/2016

The staff was rude. We were there for a wedding and booked a good portion of the hotel. The staff called the police and continued to threaten to kick us out. My grandparents were 2 rooms down and said they never heard a thing. She called rooms and kept telling us "to go to bed" I'm 30 years old and don't need anyone telling me to go to bed. We were drinking and catching up but this wasn't a hotel party by any means. I would stay away!

"okay for a night"

floridagal893, Hudson, Florida 15/05/2016

Okay to stay when traveling near Tacoma. However for the price, others we have stayed in are much more luxurious and offer more. Room was dated but adequate and clean. Quiet at night but could hear every more the person upstairs made. Breakfast ojay--nothing special.

"Pleasant stay"

williamgE8918IF, Oscoda 13/05/2016

Facility has been there for a long time. Physical plant is well maintained. Staff does a good job. Reasonable value for the area. Will almost certainly stay there the next time we visit. Continental breakfast selections are not elaborate but are high quality and selections are well stocked.

"Great value close to Chambers Bay Golf Course"

Greg J, Calgary, Canada 02/05/2016

Check in was efficient. Room was very clean and comfortable. Nicely updated. For an older building it didn't have that old motel smell. Continental breakfast was standard for this price point but very good. Would gladly stay here again.

"Best Western Lakewood is the Best!"

Cindy R, forest Grove, United States 26/04/2016

We've stayed @ the Best Western Lakewood many times. Each time just gets better. Sabrina checked us in last Saturday. We were so late that I wondered if our room was still available. Adriana had reserved it for us. Sabrina said, "Oh, Yes"! We have the room you want. I was thrilled and so tired. Then we asked for a wake up call as we know from past experiences that if you don't ask for a wake up call, you won't wake Up. The beds are so comfortable that you'll sleep forever. We didn't want to miss the delicious breakfast. It was so good. We had fresh fruit waffles. Yum. Thank you to all the staff which are excellent. The rooms are so clean & quiet, too. You'll love it here. We also want to thank Sabrina and Adriana. They're the best. We appreciate all of you, as well. Sincerely, Cindy, Virgil & Ruby

"Great trip"

Mark C, kalama, United States 25/04/2016

Thank you and your Staff for providing such wonderful accommodations for our trip. Look forward to visiting the Lakewood property again in the future. Location was perfect with lots of places to eat and visit. Mark Chapa

"Over priced but convenient"

User 24/04/2016

OK place for Lakewood. Parked in front of my room but found out I had to walk to the back of the building for stairway up to my room. Continental breakfast selection fair and is at the furthest point away from the enitre complex..Might try Holiday Inn express.. Staff was very friendly..

"business stop over"

Vancouver_WA_Wren, Vancouver, WA. 25/03/2016

It is my "go to place" when needing a room in South Tacoma area. It's not fancy, but the room is clean and big and the bed comfortable. Breakfast is well presented and has all the basics to get you on your way in the morning. The staff is pleasant, responsive and helpful. I always feel welcome there.

"Business Trip"

Reginald B, Millbrae, United States 22/03/2016

Near Banks, food establishments and quiet and great for resting after a full days work. Far from traffic is a plus! I have stayed here 4 out of my 5 trips to Tacoma and each 4 night stay has been good.

"A nice, quiet stay"

MeisterEMH, Bellingham, WA 12/03/2016

I needed a place to stay for a local appointment, and this hotel fit the bill. The room was nice, clean, and a good size. It's close to major businesses, so that's certainly a plus. (two places that are my favorites: a German store about 2 blocks away - "Hess Bakery & Deli", and a small mexican restaurant - "Tijuana Taco", also a couple of blocks away) Check-in was quick & painless. The outdoor pool is only open between Memorial Day & Labor Day, so I wasn't able to use. I'm a AAA member, so it was nice to have the AAA rate for the room. I would stay here again in the future.

"Very Comfortable and Quiet"

Catherine R, Redmond, United States 27/02/2016

We checked in late-had a little trouble with a reservation modification made the day before check in. It was straightened out and room was comfortable and quiet. We would stay here again. Thank you to the very nice staff member who called me the day of my check out.

"Not bad for a Tacoma Dome event"

Chris W, Portland, United States 20/02/2016

We stayed here after attending a concert at the Tacoma Dome because I didn't feel like making the drive back from Tacoma to Portland starting at midnight. I do not regret it in any way. The property itself is not new, but seems in good repair and well cared for. The location is not ideal for an event at the Tacoma Dome, but is only a few miles (7ish) away. Being a bit south of the venue is a bonus to anyone coming from that direction as you don't get snarled in event traffic just trying to get to your hotel. It was a bit further from I-5 than I'd have strictly liked for the price. The staff really made our stay. The front desk attendant was amazingly polite and helpful. The price seemed a bit steep to me, but is probably pretty average for a Saturday night stay in that area. I haven't ever booked a room in that area so I don't know. Considering the age and location of the property, I'd have expected it to be a bit less, but not much. Booking price was ~$150, I'd have figured $20-$30 less, even taking the "cancel anytime" rate that we did. In the end, I didn't feel like I was being taken advantage of, just that it was a bit more than I wanted to pay.

"This is the best hotel in Washington!"

Cindy R, forest Grove, United States 17/02/2016

I love this hotel. The beds are so comfortable and clean that you'll need a wake up call to not miss breakfast. The food is so good. Yummy waffles, fresh fruit, blueberry yogurt, cream cheese, oatmeal & More. I love the staff. They are very good, knowledgeable & kind. We enjoy the little white church near the hotel. There is also a great church inside the hotel. We ate @ Applebee's and Red Robin is nearby. So good. Enjoy the shopping with Target, Ross & Goodwill nearby, too.

"Great Place"

User 09/02/2016

This is an older hotel,but it's very quiet, the rooms are clean and the staff are helpful and pleasant. I can't say enough about the continental breakfast.So many choices! I would definitely stay again!

"Last mintue booking"

ShadySideJoe, Shady Side,Md 30/01/2016

I booked a 2 queen room this past Sunday, we arrived on Tuesday 26 Jan - 30 Jan to attend a wake for my father in law. Yes this is a older hotel but I have to say that it is very well kept. The bathroom was very clean and the bed was just right for my old back. The breakfast was first class for a hotel free be which was great since my two grandson love homemade waffles. If you want the New York Plaza look at a different place. If you want a clean comfortable safe place to stay at a great price then I say book it. They have a nice computer in the main lobby to print your airlines boarding pass. The Lakewood town center is right at your door and can be safely walked too. Lots of stores and places to eat. Walgreens is right across the street and open 24 hours All I can say yes I would stay here again when I return to Lakewood for family events.


CarltonCoug, Chelan, Washington 27/01/2016

Stayed for a funeral, booked on line at best western. DO NOT book this hotel on line, they do not like it, want on line bookings and will not refund any errors. If you like paying twice for a cut rate hotel, go ahead.....

"Great comfort / reasonable price"

Richard G, claremont, United States 19/01/2016

This hotel had one of the best beds I have slept in at a hotel in years regardless of price. Very clean and pleasant employee's. The breakfast items had a wide variety, presented well and again pleasant employee's.

"Great place to stay"

Lewis E, Medical Lake, United States 12/01/2016

The rooms are clean and the staff go out of their way to help. The breakfast is nicely done with plenty of choices and is in a spacious area with plenty of seating and TVs to watch the news on. Parking spaces are large minimizing door ding problems. I've stayed here in the summer and although I didn't use it, the pool looked fun and well maintained.


Gordon H, stanwood, United States 01/01/2016

Nothing special about this hotel, was not of the quality of most Best Westerns. was clean and quiet. older facility. will probably find a different hotel in the area if I need to stay down there again.

"Superb service all round!!"

Peter R, North Vancouver, Canada 04/12/2015

I usually stop at this hotel about once every three months and I have nothing to complain about. To make a stay great it requires three main things - state of room, quality of breakfast and quality of service. This hotel has all three!! The room is always simple yet very clean and everything works. The beds are very comfortable and the showers are always hot and work well. The breakfast room is very spacious and the variety is perfect for all tastes. Lots of good wholesome food here. As far as service is concerned I always experience the very best especially at the Front desk with Alvin and Bonnie - so perfect for their jobs and it is always a treat to return. Good job all round!!

"Won't stay here again"

Jim K, Beaverton, Oregon 27/11/2015

Pros: The staff that checked us in was very helpful and friendly. Cons: We thought we had booked a room with two queen beds. One of the beds was just a double. The mattress was too hard for my tastes and the heater in the room was loud. It was situated under the window, so when it went on, it blew the drapes open.

"Quiet and comfortable ... so comfortable, I slept in and missed the breakfast!!"

Jeff H, Island of Hawaii, Hawaii 24/11/2015

Very quiet. When I first arrived, the toilet did not work in the room and the staff was courteous and prompt in giving me another room (which I actually preferred over the original room). Clean and comfortable!

"A Night in Lakewood WA"

User 23/11/2015

This hotel is quaint and clean but dated. We have stayed there multiple times over the last couple of years while visiting family there has been very little done to update the hotel. The cost is extremely reasonable and it is conveniently located for us. I would recommend this hotel

"It was OK. Not what I expected from Best Western"

Douglas J, Salem, Oregon, United States 23/11/2015

Very clean. Staff was very friendly and helpful. Obviously a very old hotel. Décor seemed outdated, but was comfortable, very clean, and quiet. Well below par for a Best Western. Wi-Fi didn't work until the morning of my checkout and Tech Support couldn't fix it. Quite a ways off the freeway.

"Good hotel, but not for the price we were paying"

Brooke R, Effingham, Illinois 25/10/2015

I thought that this hotel was pretty nice, average, it was in good location for the places we needed to go. However, we ended up switching to another hotel after a night because we felt the hotel was way over priced for the value. It was motel value and we were paying about $95 plus tax, and this included a discounted wedding block rate. I would definitely stay here if the price wasn't as expensive as when we first stayed.


nan58, Wisconsin 24/10/2015

Great welcoming desk staff. The room (one queen size bed) was very roomy, beautifully decorated, had a very comfortable bed along with all the necessary amenities you would need. Best continental breakfast selection we've ever encountered in all our travels served daily from 6-9:30 a.m. Was very pleasantly surprised after seeing what we got for the price we paid per night! We highly recommend this hotel.

"Really good facility...close to restaurants"

Olan L, Walla Walla, United States 22/10/2015

Good lodging, close to restaurants and a really lovely German pastry shop...Hess's....yum. Burrs restaurant was friendly and the food was good. Nice shopping area close by had a nice experience. Clean facility...friendly staff.

"Best Western Lakewood Motor Inn"

Rodney S, Lancaster, California, United States 14/10/2015

Very clean and quiet. Bathrooms need to be updated. Location is outstanding. Lots of stores and places to eat in the area. Staff extremely helpful and very friendly. I will stay at this location when I visit the area in the feature.


Philip B, Sacramento, California 13/10/2015

In almost all regards, the stay was average. Nothing great and nothing terrible. Bedding was not 100% cotton, toiletries just mediocre. Breakfast was ample but nothing terribly good about any of the items save, perhaps, the coffee. Water pressure in the shower was dreadful.

"The Best Western Motor Inn in Lakewood is the best place to stay!"

Cindy R, forest Grove, United States 08/10/2015

Adrina, Rodel, Sabrina are the best employees at this hotel. Rodel really helped me on the computer. He is so smart and kind. I really love Adrina at the front desk. She is a great listener & really is efficient. Sabrina checked us in & quickly got us to our favorite room # 222. We love the room because it is on the top floor & is so quiet. We can just relax on the bed and sleep. It really is comfortable with all the pillows. Sabrina faxed something for me and really was helpful. Adrina made some copies for me. They were like private secretaries. This hotel is the best!

"Business trip"

Vancouver_WA_Wren, Vancouver, WA. 06/10/2015

Have stayed at this hotel numerous times now for business. The staff are friendly and helpful. The rooms are clean and comfortable. The management has gone out of it's way to upgrade the complimentary breakfast. It is nicely presented, and has the basics of what you may want. I stay in the back buildings where it is more quiet. The only down side to this is that sometimes the internet is iffy back there. For me, this is usually not a problem as by the time I check in, I am done with online duties for the day. If you want more reliable internet, I suggest that you stay in one of the rooms that is closer to the office.

"Good place to rest"

Elijah H, Cle Elum, United States 02/10/2015

I have not taken a vacation in over a year. I came to Lakewood Motor Inn to visit a close friend that i had not seen in two years. The stay at Lakewood Motor Inn was better than expected. I was pleased with every service provided by the hotel. Very Clean room and awesome internet...

"Lakewood Stay"

User 02/10/2015

This hotel is convenient and for the most part clean and orderly. On prior stays I have mentioned to the management about plumbing issues with the shower fixtures. They have not been repaired to date. You can work with the units but it is time consuming and water wasting to have to continually adjust the temperature while showering. The grounds are clean and neat. The rooms are clean and neat but have older furniture which could use some updating. Also a larger fridge would be helpful for travelers. I would recommend this hotel with reservations.

"Excellent location for golf vacation!"

Peter R, North Vancouver, Canada 01/10/2015

I have stayed at this location several times over the past couple of years and found that it improves on every visit. The breakfast had more items this time and the Breakfast room is so much more spacious than most other hotels. The staff are always very attentive and helpful. The location is perfect for Chambers Bay golf course and so many more fine golf courses in the region. The location is very quiet and a good sleep is guaranteed here!

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.