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Best Western Hotel The Inn at the Fairgrounds, Syracuse

4.0/5  - basé sur 328 notations.
670 State Fair Boulevard, 13209-1308, Syracuse, United States - See map

Enjoy delectable fare at Daniella's Steakhouse on site, or walk across the street from our Syracuse hotel to the New York State Fairgrounds, where your favorite treats can be found during special events. For those looking for a shopping trip while on vacation, the Destiny USA Mall is less than five minutes away. Whether you're here for business with Crucible Steel or here for a big event at the fairgrounds, a key location can help you make the most of your stay. Our Syracuse hotel is also a favorite for wedding stays, and we're happy to work with you and your party to ensure that the big day goes off without a hitch. Close to train and bus stations, it's easy to take advantage of the great public transportation when staying with us. The Turning Stone Casino is a must of a side trip for many vacationers, while a day at the Waterloo Premium Outlets is paradise for bargain hunters. If you're here for studies or an event at Syracuse University, you'll be in good company. Our spacious rooms are perfect for extended stays, and many students, faculty and staff stay with us year-round. Duck into the Rosamond Gifford Zoo for a special day the entire family will enjoy. Even if you have meetings with RockTenn or you're on a road trip, there's always time for a little sightseeing. Employees of Key Bank and Syracuse Energy Corporation alike stay with us regularly, and these guests especially enjoy the endless dining, recreation and shopping options nearby. Check out our Armory Square or stroll around downtown Syracuse to discover a new favorite boutique. The Museum of Science and Technology with an IMAX theater is a great destination for kids of all ages. Get a cultural fix at Everson Museum of Art or find out what's happening on the local university campus. There's always something fun happening near our Syracuse hotel. Book a quiet room at Best Western The Inn at the Fairgrounds and enjoy everything the city has to offer!

Best Western

Hotel The Inn at the Fairgrounds

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 326 guest reviews
NOTE ISSUED
Excellent
99
Very Good
121
Average
59
Poor
25
Terrible
22
REFER TO NOTICE
Business Business
52
Couples Couples
83
Family Family
125
Friends getaway Friends getaway
40
Solo travel Solo travel
11
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Shuttle bus"

3
12/09/2018

Their shuttle bus driver knew my husband and daughter with at least 4 other guest from the hotel were still at the fair my husband called at 10pm for a ride back and was told no more shuttle bus service. They were told that they could be picked up until 11pm. At least 2 other guests were told this too. You can't just leave people behind to walk back on a dark road especially my 17yr old daughter.

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you for taking the time to write this review. Management unfortunately had no idea that this situation happened. We hire our shuttle driver through a different company and they were on duty until 11pm every night of the fair. We will be sure to speak with the company that we used as this is completely unacceptable. I would again like to apologize for this situation and assure you that this will be an isolated incident. Thank you again for the review and for bringing this to our attention. We greatly appreciate it.

"Nice Find"

5
08/09/2018

We stayed here for the Ozzy concert and to go to the State Fair. Very nice hotel. Shuttle takes you to the fair gate 3 for free. Breakfast was great. Lots of choices and the girl there wipes down the tables and keeps it well supplied and clean. We would definitely stay there again.

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you for the great review. We appreciate the feedback and we hope to see you again soon!

"Great location and customer service"

4
27/08/2018

Went for a concert at Lakeview during the State Fair, we expected the hotel to be overwhelmingly busy due to it being sold out, it was not. Only thing affected was the 2nd floor ice machine was empty. Service was quick and friendly. Room was a little old, stains on the bed skirt, vent in bathroom was very loud, other than that room was fine.

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you for the review! We appreciate the feedback and we hope you will come and visit us again if you are ever in the area. We are doing all new room upgrades for the 2019 year, and we hope you'll visit again to check them out. Thanks again for the review and We are glad we could be of service to you.

"Dishonest Dave - The General Manager"

1
27/08/2018

Our 20-year-old niece had passed away prematurely, so we called and canceled our reservation. A few days later I noticed I had been charged anyway, so I called and spoke to the general manager who's name was Dave, even though he had an Indian accent. He had no recollection of our cancellation and said that he will be charging us $193 anyways. Who does this?!

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
We did refund the total amount of the room to the credit card on file. We are very sorry for you loss and we hope that your family heals well during this emotional time.

"State Fair"

4
30/07/2018

Rooms were clean and was located close to where we were visting. Recommened by our daughter who stayed there for a week for work relate activities. Close to mall and downtown Syacuse. Although we did not eat at the on premiss restaurant heard was very good.

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you for the great review. We are happy to hear that you enjoyed your stay with us and hopefully we will see you again soon! If you do return be sure to check out the steakhouse you wont regret it. Thanks again!

"Comfortable place to stay."

4
18/06/2018

Nice place to stay when doing anything at the state fairgrounds or anything in the immediate proximity of Syracuse.Comfortable clean room and good free breakfast. Excellent! Would recommend if in the area and need a [place for the night.

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you for the awesome review. We are glad to see that you enjoy our location and we hope you continue to make our hotel your go to when you are in the Syracuse area. Thanks again for the review and we hope to see you again soon!

"Arrived to an unmade room..."

1
14/06/2018

We arrived and were put in room 204... I opened the door to find the beds unmade and the bathroom a disaster. They moved us to room 215 right next to the elevator... ding, ding, ding all night long. Finally at sunrise we were awoken by the LACK OF black out curtains... I tried to stuff some pillows to assist with the sunlight but that didn't work either. And the last straw was the train whistle at 6am! Not a good hotel for sleeping!

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you for the review. I would like to apologize for all of the issues that you had during your stay. This is by no means acceptable and we will be sure to speak with both our housekeeping staff and our front desk staff regarding these issues. We would also like to apologize that our hotel was a little to noisy for you. If you choose to stay in our hotel again, we do have a quieter side that we would be more than happy to put you in. Thanks again for the review, and we hope you will choose to give our hotel another chance to earn 5 stars from you.

"Convenient location for our trip in the area"

4
03/06/2018

Located beside The Fairgrounds and conveniently located for on and off highway access. For a property that appears to have been here for a very long time the highest suggestion we could give is that it really could use an update interior ambiance makeover to look more contemporary. Having said that, admittedly and thankfully this property is extremely clean and well maintained. Our rooms were of nice size, the beds were very comfortable, both rooms and washrooms were very clean and everything was in working order. A personal preference would have been for larger pillows as the ones supplied were quite small. All staff are extremely friendly. The buffet breakfast is continually well stocked with an ample variety of quality food choices. Again a personal preference would have been for pure juices and not cocktail mixes. Would definitely stay at this property again when next in area.

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you for the feedback. We appreciate your review and we will be sure to take your comments into consideration for our future breakfast orders. We hope to see you again soon!

"Comfy room"

4
03/06/2018

The room was on an upper floor (2nd) and was a little walk to the front desk. This was not a problem for our purposes. The price was reasonable. for what was offerred. Free breakfast (full hot) was the biggest amenity. Room was clean and well maintained. The breakfast was Very good. I would recommend this hotel even though it is not close to very much except the State Fairgrounds (right down the street ,half mile) Good value for what you get.

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you for the awesome review. We appreciate the feedback. We are glad to hear that you enjoyed our breakfast as well as the room. We hope if you are in need of a hotel in the Syracuse area again that you will remember us to meet and exceed all of your needs.

"Best Western at the Fairgrounds"

4
19/05/2018

Pleasant staff, facilities and location to the fairgrounds, though our stay was for visiting family and not for visiting the fairgrounds or during the annual state fair event. A simple and basic inn which was excellent for our purpose during this trip.

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you for the amazing review. We are happy to see that you enjoyed your stay with us and we hope the next time you come to the Syracuse area to visit family you choose our hotel to meet and exceed all of your needs. Thank you for your business.

"Incompetent Manager"

1
14/05/2018

Afterward arriving and placing my items and suitcase in the closet flushed the toilet and the toilet overflowed and was actually gushing with water. I ran to the front desk where the manager was. He asked me if "i" had shut the water off. He did not come to my room. I was able to save my belongings in the closet from getting wet although the water had run out of the bathroom across the hall to the closet. I missed my planned meal with family members because I was busy moving into another room. Later when I explained to the manager that I was unhappy with the situation. After all the room was costing me 233.99 per night which is over 150% over the average rate the manager told me to wait until Sunday during check out to "see what he could do." He guaranteed that he would be there to check me out and wasn't present on Sunday or leave instructions to his staff. When I reached him on Monday after calling the hotel myself, he said that it wasn't his fault that the toilet overflowed....complaints: the room was not delivered properly, the manager did not act during emergency, the manager spoke to me as if I was his employee, the manager did not follow through on guarantee and the manager did not apologize for condition of his property and did not to accept responsibility for my dissatification.

Dhaval P, Manager at Best Western The Inn At The Fairgrounds, responded to this review
I am deeply sorry for any inconvence that you had happen doing your stay. and we did move u to the different room right away as on also we I offer BW 1 night free stay bonus point also and we would like to apologize that you had a difficult time with this. Please do not hesitate to contact me.

"Wonderful service"

5
07/05/2018

Stayed here two nights on business. Wanted a quiet place away from downtown, and this location was perfect---though it might be hectic during the State Fair. The manager, Mr. Patel, was very helpful in addressing my needs.

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you for the review docjake300. I'm glad that I was able to help you with your needs, and we are glad to see that our location was perfect for you. We hope that if you ever have more business in the area that you will remember our hotel. Thanks again for the great review and we hope to see you again soon!

"Very accommodating and great location for us"

4
05/05/2018

Colby was wonderful and accommodating from the minute we checked in. She set a nice tone to our trip. We asked and were quickly and easily switched to a king bed room. Nice clean hotel - though our shower curtain (not the liner) in room 211 could use a wash and the furniture could have used a good dusting. Our air conditioner and fridge cycled a bit loudly- something that other reviewers mentioned. Lighting was a bit dark and it would be great if hotels - including this one - could have a telescoping magnifying mirror for the ladies. Just down the street is a nice gas station/dairy with THE best chocolate milk, soft ice cream and pretty darn good looking pizza! Also the hotel staff directed us to Wally's Belvedere that we went to because the bar at the hotel was closed. (just a bit further up the road) . We took Wally's 'over' about 1130p and had a great time. We had our group dinner in the breakfast area as the steakhouse couldn't accommodate the 15 of us. They tried their best to make it work and Jeff did his best, but it failed. Our food was delivered and put on the counter rather than served. Though only I complained, others later admitted their food was cold too. Breakfast was nice enough and I was so very happy that it was set up earlier than 6am as the only time I got to have any breakfast was when we rolled in at 530am from our bowling event that was delayed and I got to eat breakfast BEFORE going to bed!! The hotel was easy to find off of 297 and 690. Overall - we were very happy with our stay.

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you for the amazing review. I will be sure to pass the compliments along to Colby, I'm sure she will love to hear them!. We are happy to hear that you had an overall amazing stay, and we hope if you are in the bowling tournament in the future that you will choose our hotel again to meet all your needs and expectations. Thanks again for the fantastic review and for choosing our best western hotel.

"good location for what we needed"

3
30/03/2018

We use this hotel once a year for a motocross event. It is very close to the fairgrounds. The hotel is basic but was clean. The breakfast is nice so we could eat and run. My biggest thing about hotels is that they are clean and this one is.

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you for the review Janice!, We are glad that you choose to stay with us year after year and we appreciate your repeat business. I would like to mention that we are getting all new guest room furniture this year and we can't wait for you to try it out next year!. Thank you again for the honest review and we hope to see you sooner rather than later!.

"Not a quiet place to stay"

3
30/03/2018

This is the second time we have stayed at this hotel as it is the only one available in the area with our rewards points. The first time we stayed above the steak house on site which was rockin while I was rolling in bed. Fridge in the room is also loud and the toilets sound like a space ship taking off. Nice people and clean room stay at your own risk.

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you for the review, I would like to apologize that our hotel was a little noisy for you. If you decide to stay with us again in the future, be sure to ask for a quiet room and we will make sure that you are away from the restaurant in a quiet area. I would also like to apologize that our amenities were not working properly for you. We will be sure to have maintence take a look in all the guest rooms to ensure this problem is an isolated one. We appreciate your honest feedback, and we hope that you will choose to stay with us again soon.

"Overnight stay"

5
28/02/2018

We stayed here overnight so we would be close for my husband's race the nest day, the Lake Effect Half Marathon. There was a complimentary breakfast, which had quite a few choices. The staff was attentive at making sure there was enough food and supplies. The area to eat was very clean and spacious. The hotel was clean and very quiet. I would stay here again.

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you for the review! We are so happy to hear that you enjoyed your stay and that we were close to the event you were attending. We hope that if you are ever in the area again you will choose to stay with us so we can "wow" you with the amazing stay you will have. Thanks again for the review and we hope to see you again!

"Not too bad, convenient"

4
11/02/2018

Stayed at this hotel to attend the CNY beer festival. Nothing special about the hotel, except the excellent steakhouse restaurant in it. The rooms are large and clean. The bed was comfortable. View of the highway. I would stay here again if I was attending an event at the state fair grounds, but no other reason.

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you for the review! We appreciate your feedback. We are happy to hear that we were in a great spot for the event you were attending. I would also like to mention that all of our guest rooms are getting updated this year. If you come to any events at the fairgrounds in the future we hope you will check it out and give us some feedback on the renovations that are scheduled to happen mid-late 2018. Thank you again for the review and we hope to see you in the future!

"Excellent service"

5
17/12/2017

We recently stayed at the Syracuse Best Western Airport Inn prior to a flight out of the nearby airport. The hotel was clean and comfortable, staff friendly upon check in. I left my car in the parking lot, the shuttle service was very accommodating, especially when April picked me up at the airport, delivered me to my car buried in snow. April jumped out of the van and proceeded to clear the snow off my car without gloves on! Thank you April!

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Good morning Sheri, Although we would love to take credit for the amazing review it seems as though you left us a review when it really should have gone to the best western the airport inn. We are so happy to hear that a best western staff member took such good care of you however!

"Such comfortable beds"

4
10/12/2017

My main reason to choose Best Western motels is the comfortable beds. The staff is always there to help if you have even the slightest issue or need an extra pillow! Bu they do give you extra pillows on the beds already. The towels are nice and thick too.

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you Rosanne for the fantastic review!. We are ecstatic to hear that you find such great comfort with our rooms (and especially our beds!). If you are ever in the area again we hope that you will choose our hotel to exceed all of your needs, wants and expectations.

"Catch 22"

1
04/12/2017

We booked too many hotels for this night so we tried to cancel this Best Western room. The front desk said we must call the website. The website said we must call the front desk. Then we were charged $90 and we didn't even stay here. All employees were very bland about this as if they pull this charade all the time...

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
I am deeply sorry for any confusion that you had during the cancellation of your booking. Unfortunately, depending on how you booked the room generally determines your cancellation policy. Cancellation policies protect both the hotel and our guests, and we would like to apologize that you had a difficult time with this. Please do not hesitate to contact me.

"BEST IN THE AREA"

4
03/12/2017

I attend a Trade Show once a year and have tried other hotels.The Best Western at The Fairgrounds is closest and by far the best. The breakfast offered was better than adequate,very clean room,service attendant kept the counters clean and replenished as needed.. The in house restaurant is as good or better as any restaurant in the Syracuse area with fine dining and a good bar and staff.. Parking very convenient and well lit for security. I won't stay in any other motel in the area.

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you for the amazing review! We greatly appreciate your fantastic feedback, and we cant wait to have you back! We try our best to ensure that each and every guest is satisfied with our amenities, service, and quality of their stay. We are so happy to hear that we hit all three spots for you! Thanks again for the spectacular review.

"Worst Hotel Ever. Bad treatment by owner/manager"

1
30/10/2017

This was the worst hotel stay. PERIOD. Our group had three rooms. Each room had its own problems. Room #1 had someone else's food left in the refrigerator. Room #2, the Tv didn't work and the toilet had a ring of black gunk around it. Room #3 had someone else's coffee splatters on the floor. It was there when we checked in. Housekeeping didn't clean it and the next day we told the front desk that the spot was still there and housekeeping was sent up. They argued in broken English that the water doesn't clean the floor. However, miraculously, when I requested she bring her mop and try again, the spot came up. I complained to the front desk about all 3 rooms (twice) and yet the manager never contacted me. Then, a month later, I find out that all of the rooms were billed to one credit card, instead of the three separate cards that we gave them. I complained to the hotel, and Best Western's customer service number. The manager didn't call back for three days, then lied about it and said he left me several messages. He said he would fix the charges but wouldn't give me any compensation for the problems, since Best Western gave me 'points' on my rewards. I told him I will never say at a Best Western again, as his hotel was the most disgusting place I had ever stayed. DO NOT GO HERE. Go to the Holiday Inn up the road.

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
I would like to start by apologizing for your unpleasant stay with us. We take pride in the attentiveness of our staff and what you described in your review is absolutely unacceptable. We will be sure to speak with housekeeping regarding these issues, to ensure that they are properly cleaning every aspect of every room. Regarding the issue of being rewarded only points I would like to bring to your attention that best western rewards points can be used for a number of things, one of them being gift cards for places such as Walmart, target, amazon, Applebee's, dunkin donuts etc.

"Clean and comfortable"

4
28/10/2017

This seems to be a reliable hotel for a simple clean comfortable stay at a reasonable price. The breakfast was hot & acceptable and the staff was helpful. The room was pleasant, although it did not have a microwave

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thanks for your review! I'm glad to see that overall you enjoyed your stress free stay with us. I do apologize however for the lack of a microwave within the guest rooms. Unfortunately each and every room does not come equipped one. We do however have one for guest use in the business center and I hope the front desk staff notified you of this option.

"Good place to stay"

5
17/10/2017

The staff was friendly and helpful and the room was clean. The room could have used a little more lighting, however. Breakfast is available only until 9:00, a little early when where we are headed opens at 10:00.

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thanks for your review Nancy. I'm ecstatic that you enjoyed our hotel; however I would like to apologize that our breakfast hours didn't exactly meet your needs. We will be sure to bring this up at our next staff meeting to insure that each and every guest is able to enjoy breakfast-without interrupting their sleep. We hope to see you again soon!

"Excellence!!!"

5
10/10/2017

Impeccably clean, personable staff, outstanding restaurant (Daniella's Steakhouse) From check in to check out, our every need was met. Comfortable beds, 50" TV with choice of stations, clean bathrooms with amenities, it was a wonderful place to stay!!!

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thanks for your review! We are so happy to see that you enjoyed every aspect of your stay with us and we hope that if you are in the area again you will book a room with us! Thank you for choosing our Best Western Hotel.

"NOISY COOLING SYSTEM NO TELEVISION"

1
09/10/2017

If you too like noisy cooling system which runs all night disturbing your sleep and a television that doesn't work you too will love this place. If you enjoy being told television is broken and nothing can be done and manager won't speak to you stay here. If you enjoy being disappointed and making the best of a bad situation stay here because the manager will give you BW points telling you that you should be grateful. If you enjoy asking the front desk person for help and being told nothing can be done this is the place for you. Location is great. Breakfast alright.

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Gary, I would like to start by apologizing for your negative stay with us. I know that we were able to work out an agreement to meet your satisfaction however the events described by you in your review are completely unacceptable and uncalled for. Each and every issue you had should of been taken care of urgently, and I apologize that they were not. We hope that you will choose to stay with us again so we can show you the customer service skills we are more than capable of.

"Run"

1
03/10/2017

This place has bedbugs!!!! My arm was chewed on by these little suckers had marks on my arm for over a week, just disgusting!!!! Fridge doesent work staff offered me extra points for compensation for the fridge never gave them to me. Manager called after I complained to customer care and denied there was any said he would give me 8000 points never did! What a joke!!! Wasted so much of my time following up for 40 worth of points. Mouldy in the toilet also

"Excellence"

5
06/09/2017

So I frequently stay at Best Westerns across the country and I must say this one is tops with the steak house attached. They always link up with a local restaurant and I must say it been pleasurable. But the steak house leaves me begging to return. The prices are reasonable and the staff is amazingly professional. Just a great experience.

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you for your review Charles! We appreciate your feedback. We are ecstatic to see that you really enjoyed our steakhouse. We definitely have a restaurant gem on our hands and were glad that you were able to witness that for yourself. We hope that we will see you again soon, and we will have the steaks ready to cook for you!.

"Good Best Western"

5
06/09/2017

We stayed 2 nights. Our room was up to the expected standard. Breakfast was ok but not wonderful. Staff very friendly and helpful. The big fair was on which we knew nothing about. Hotel laid on a free shuttle to and from which was very welcome. We would stay again.

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you for your review! We are happy to hear that the room was in good condition and met your expectations. We try our hardest to ensure that each and every guest is satisfied with the entirety of their stay. We hope that we will see you again if you are ever in the area, and of course Thank you for choosing our Best Western Hotel.

"Our Mistake Fixed by Hotel"

5
05/09/2017

We managed to book the hotel for the wrong days and showed up the evening before the last day of the NY State Fair with no room booked. The Night Manager, Jeremy, found us within minutes a room at the rate we had booked. Later, when our delivered cot got poached by another guest (it was the last one), he shifted us into a room with a sofa bed. Thank you Best Western.

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you so much for your review Carl!. We are so happy to hear that Jeremy was able to help you with not only your reservation date issue, but also with your cot. We will be sure to pass the good review along to him and we thank you for choosing our Best Western Hotel!

"Excellent Location for Fair, Minor Glitches Fixed Immediately"

4
05/09/2017

I booked this hotel on a whim after deciding to take a road trip from New Jersey up to the New York State Fair to see a concert. The price was excellent, considering the hotel's proximity to the fairgrounds. It's walkable, but they also offer a free shuttle that leaves at regular intervals. The outside is a bit nondescript; there's a sign on the building for the attached steakhouse but not for the hotel itself, which was a little confusing at first. Parking is free, which is a nice perk. The lobby was clean, and the carpet appeared to have been redone recently. I originally booked a room with a king bed, as I was told that was all that was left. When we got to our room, the door was propped open, which was strange, and the room reeked of smoke. We immediately went back down to the desk. There was nobody there, so we waited for about five minutes, explained the problem and were immediately switched to a different room, which ended up being better for us because it had two beds instead of one. The room was clean and comfortable with everything we needed for our one-night stay. No complaints there. We didn't try the free breakfast, but there is one included, which adds value. Overall, I'd recommend this place if you're looking for something middle of the road that's not too expensive and that's close to the fairgrounds.

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you for your review! We are happy to hear that you had an overall great stay with us. We would like to thank you for your feedback on our location to the fairgrounds as well as our free shuttle service which was offered during the fair. We hope that you will come back next year to visit both us and the fair! Again thank you for your review and of course we thank you for choosing our Best Western Hotel.

"Find someplace else, honestly."

1
04/09/2017

Boss booked me into this place twice now. Told him never again, ever. If you can find someone at the front desk they are not polite or even knowledgeable about room locations. No one is ever at the desk in the morning. Rooms are noisy and never really what I would call clean. Check the toilets and tub drain before unpacking. I spend a ton of time on the road and have gotten used to too much bs in hotels. But this place is not worthy of my money. Just don't bother. I asked for a quiet room, like it says in my member profile. I was placed in a room directly above the restaurant kitchen and dishwasher. When I asked for a change, I received attitude and a room with a broken toilet.

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you for your honest review. I would like to start by apologizing on behalf of our staff. What you have described is completely unacceptable and we will be sure to bring these issues up at our next staff meeting. We do have a few new employees who are still learning the ropes with a few things, although this is no excuse for what you have written in your review. Again I offer my sincerest apologizes and if I can be of any more help to you, please contact the hotel and I will be more than happy to help in any way I can.

"Great Place to Stay near NY State Fair"

5
31/08/2017

This hotel was close to the fair groungs. 10 minute walk. It was clean, courteous staff and offered breakfast. They even run a shuttle to the fair hourly, but we walked most of the trips over. We had a special night there and Daniella's Steak House was an excellent restaurant. WIth no drive home. I'd stay here again!

"Fun at the Fair"

4
29/08/2017

The hotel was clean, employees friendly, especially Sue Y our shuttle driver. Prices were fair, and the breakfast was good also. My only wish was for a pool but we loved our little getaway to the NYS Fair.

"Our stay"

5
25/08/2017

My review was that it was a great stay other then the rooms beds the day staff was awesome the night staff was good other then having to wait like 20 mins for someone to come to the front desk but over all my visit was good and will come back again

"Frustration"

2
21/08/2017

Staff was not helpful and room was not ready upon arrival. They sent us to another room that was not cleaned yet. The toilet ran all night. When we went to check out no one came to the desk. We ended up just leaving our keys. The night before we asked to speak to the manager but he would not come out.

"Great Place to Stay"

4
16/08/2017

Clean, wonderfully helpful staff, comfy beds, good size mini fridge, decent breakfast with hot items, easy access of the highway. Will definitely stay there again. Great price too. Paid in advance of stay.

"Great food great entertainment"

5
15/08/2017

I really enjoyed the entertainment in the restaurant. The food was also excellent, very nice place. The pillowtop beds are also just heaven to sleep on after a full day of shopping. I totally recommend this place to any travellers

"Very convenient"

4
15/08/2017

Great place to stay if attending concert at Lakeview Ampitheatre. Shuttle runs from fairgrounds and is in walking distance. Room was very nice just don't pull out the furniture to see what hasn't been cleaned.

"Ashlee"

3
12/08/2017

Hotel was clean with friendly staff. Upon entering the room, it was nicely furnished and well maintained. Upon taking my shoes off, they immediately got wet.... I was standing on a soggy, wet carpet that was wet from the bathroom door to the first bed. Not just damp, soaking wet. I was tired and with kids. So we put items on the floor so we knew where the wet spot was and went to bed. We left a note for the staff in the morning, since we left at 6am, and hoped for the best. Upon our return at 4pm, we opened the door to a putrid locker room smell, or mildew, from the still damp carpet. I alerted the front desk man when we checked out and he said something to the effect that I should have told him sooner and he would have given us a different room. When I make reservations at a hotel, I shouldn't have to tell them something is wrong with a room or have to move rooms. Staff should be looking for these issues! Otherwise, the continental breakfast is great and the hotel was quiet. I don't like that the side doors are never locked and anyone could stroll in. There also were some cute beavers in the little water way near the parking. The restaurant at the hotel had good food but really pricey. There is a great deli up the road and a Byrne dairy with a subway for food.

"Excellent hotel "

5
10/08/2017

This is a very comfortable and clean hotel, one of the nicest on our 8 day bike trip along the Erie Canal. We appreciate that this hotel encourages guests to reuse linens and towels in order to conserve water and energy.

"Concert stay"

5
09/08/2017

Very clean and spacious rooms. Close to the Amphitheater. The food at the on site restaurant is very good, with great service, but a little pricey. Would definitely stay there again. The desk person was very accommodating, and helped a lot with local attractions and all that Syracuse has to offer.

"Ironman stay"

3
02/08/2017

Not an easy place to get to from the interstate even though you will be able to see it. Bedroom was standard and fine. Internet was not working and tech people had to be called so it was out until the next morning. If you are staying at the fair this would be a good location otherwise I'd skip it. The adjoining restaurant was fantastic.

"road trip"

3
01/08/2017

I found that the hotel was small... side door was never locked... not that i had to worry bout strangers entering... there was no pool or outdoor lounging area. Breakfast could of had more variety of items...! Was very close and convenient to the concert that i attented... easy access to get to and to leave...it's not top of the line but was good enough to stay in for the evening and was a reasonable price.

"Nothing bad, Ok place."

3
31/07/2017

Stayed here only because we were going to a concert at the Lakeview amphitheater. This is THE place to stay if you are going there. Very convenient access, but its a 45 min walk, or a 8 min drive (as long as you go early to beat the traffic.) Even if you waited and went with traffic it would not be too bad given the close location. its a decent, if old motel. Ok breakfast. Don't expect much and you won't be disappointed.

"Closest hotel to fairgrounds"

4
28/07/2017

Hotel was nice, seems newer, is clean and fairly quiet. Booked this because we were going to a concert at the amphitheater at the fairgrounds. This was the closest we could find and it said 0.6 miles. It is definitely too far to walk though because of the way you have to get into the concerts, and there are no sidewalks so we ended up taking a cab from the hotel. The bar and restaurant in the hotel was decent and staff were pretty friendly.

"Excellent location for Fairgrounds or Amphitheater"

4
22/07/2017

Very close to the Fairgrounds and shuttle to parking lot from the Amphitheater. The downside is that there are not many restaurants close by. There is a steakhouse at the hotel, but it is pricey. You can Uber or cab it to a restaurant in the city, or it is an easy drive. Near to the highway exit, but surprisingly not noisy.

"Willie Nelson Concert"

4
18/07/2017

The hotel was very close to the venue. Staff was real friendly. Great restaurant inside. A pool would have made it better or a hot tub. Thanks to all the staff for helping get our room ready next to the exit door for the dog.

"Ok to stay."

3
16/07/2017

Not high end. Not Motel 6 either. Could use some updating. Restaurant is great for discussions over dinner Decent wine list. Waiter presented the check for both couples onone checkthen after taking it offered to splitthe check. Ithought he would have asked first.

"Convenient to Fairgrounds"

3
09/07/2017

It's an obvious choice for any event at the Fairgrounds. Modest comforts.Gates are within walking distance. The usual dim lighting. Coffee OK but not the cheap black teabags. Stale air. Good steakhouse restaurant in the building.

"Convenient For A Night's Stay"

4
05/07/2017

We stayed at this hotel for 1 night in mid-June. We were in Syracuse after a tour of the University for my son, and we were still heading upstate to Buffalo. We chose this hotel because it was close to the Fairgrounds and we were attending an event there. The room was comfortable and large enough for two adults and two children. We didn't eat at the steakhouse, but that's obviously a plus for hungry travelers. The breakfast the next morning was plentiful. Staff was helpful.

"Girls get away"

4
05/07/2017

Very conveniently located, great access, will stay again, room was clean and comfortable. We had dinner with a group of friends at the restaurant, great food and atmosphere . Staff did not rush us even though the restaurant was very busy

"Well so far..."

3
25/06/2017

We got here at 3:30pm, and here it is 4:40 and our room is still not ready. No apology, just a we can't promise your room will be ready we've been busy with concert goers. I was planning on coming here again for a night when I go to another concert, but at this rate....looking for another hotel.

"Thumbs up on accessibility"

4
20/06/2017

We spent one night here in early June. It's in the middle of no place. If you are going to the fairgrounds, it's about a mile away. If you are looking for downtown Syracuse, forget about it. If you were just passing through, as we were, its very good as the Interstates are nearby but not so nearby that they are noisy. I needed a handicap accessible room There is a roll in shower and portable shower bench. There is plenty of room to get a wheelchair under the bathroom sink. My only two comments about the bathroom is that there is no way to contact help if you are in trouble (no switch, no phone) Also, the width between the toilet and the edge of the sink is too small by about an inch. It was difficult lining up the wheelchair to do a transfer to the toilet. I think both of these issues could be fixed by management. Having Daniella's steak house next door was great. Again not many places to eat in the area. But the food at Daniella's is worth it (See my review under restaurants) I was able to get into the restaurant from inside the hotel They have nice outdoor seating weather permitting. I suggest however, that you make a reservation in advance as it fills up quickly at dinner time--at least on a Saturday night. The room had a shortage of outlets but it did have a microwave and fridge. The staff was average. The breakfast area was nice with a nice collection of both hot and cold items. I'd come back if in the area again.

"Worst stay ever"

1
14/06/2017

Do not waste your time and money staying here. The management is awful which trickles down to the rest of the staff. The hotel gave our room away. To accommodate us was very hard to say the least. The rooms stunk of cigarette smoke. Towels were hard to come by and the price was too high.

"Pleasantly surprised"

4
09/06/2017

The location of the hotel was ideal fro the event we were going to at the Fairgrounds. The restaurant seems like it had a excellent choice of food - wish we would have had time to eat there. Surprising our room was very quiet even though there were expressways just down the road. Staff was pleasant and efficient.

"Change the sheets for God's sake!"

3
04/06/2017

The sheets had make up stains on them when I checked in, it was late and I am not that squeamish so I let it go. The second night I also got in late and was tired so I let it go again. The third night I was just curious to see if the stains were still on the sheets and they were along with a small wine stain I contributed the previous night. This hotel requires you to sign a wavier about pets and smoking, yet does not seem to care if the sheets are clean!

"Great location"

4
24/05/2017

Stayed one night. Previous reviews mentioned poor room service, however, I'm glad that I chose this location. Very courteous and professional staff. Clean and spacious room. Hot breakfast was average. I had $10 Best Western Travel Card but front desk staff couldn't figure out how to apply the travel card to the bill. Otherwise, I would give 5 stars!

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you very much for choosing our hotel. We try our best to ensure that each and every guest is highly satisfied with their stay with us. We are very sorry that you had some issues redeeming a travel card. Please call 315-484-0044 and we will be more than happy to assist you in fixing this problem. We are glad that you enjoyed your overall stay, and we hope that you will choose to stay with us again in the future !

"Nice clean hotel"

4
14/05/2017

We stayed here when we came to Syracuse for my sons graduation. Very friendly staff. The rooms were clean and comfortable. You MUST eat at their on site restaurant, Daniella's. It is fabulous. Such wonderful, friendly people. The food is delicious!

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you for taking a time to are hotel and restaurant your support and feedback inspires our staff to provide every guest with the best customer service every day. Thank you for the amazing review Hope to see you again soon Dave Patel GM 315-484-0044

"One Night in Syracuse"

3
07/05/2017

Five of us stayed in Syracuse for one night to take part in a dance competition at the Fairgrounds. The location of this hotel is very convenient to the Fairgrounds and a short drive to Destiny. The breakfast was good and hot. When we arrived however, our room had not been cleaned from the previous guests. We were offered one King bed which wasn't enough room for two adults and 3 children. Eventually we were given two King rooms which solved the space issue. Upon checkout we were charged for a cot that we didn't receive or use. Although the location was very good, not sure that we would stay there again.

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Bed Review Thank you so much for taking the time to share your experience with us. I am sad to learn that your stay was not enjoyable. Your comments on our front desk are duly noted and have already been passed to our housekeeping manager to make this issues are properly addressed to not happen again. We hope that we will have the opportunity to WOW you during your next stay with us. Dave Patel GM 315-484-0044

"Danielle's restaurant is a gem- hotelneeds a revamp"

4
16/04/2017

The rooms are spacious, clean but look tired. The bathroom is adequate but not very practical, not enough work top space and hairdryer very feeble. The lobby and hotel rooms feel tired and in need of updating BUT the restaurant within the hotel is excellent!!!

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Bed Review Thank you so much for taking the time to share your experience with us. I am sad to learn that your stay was not enjoyable. Your comments on our front desk are duly noted and have already been passed to our housekeeping manager to make this issues are properly addressed to not happen again. We hope that we will have the opportunity to WOW you during your next stay with us. Dave Patel GM 315-484-0044

"Nice Hotel"

5
03/04/2017

Our stay during my daughter's recital at Syracuse University at this hotel was convenient and very comfortable. Breakfast has a lot of options. All the staff was very pleasant and helpful. The hotel is close to downtown and the airport.

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you for taking a time for to are hotel. And your support and feedback inspires our staff to provide every guest with best customer service every day? Let's see you again soon before the summer ends. Thank you for the amazing review

"Good value"

4
28/03/2017

The only complaint I have is the lighting in the room. It was dark and had to unplug the coffee maker to plug in the one lamp. The room was clean and the girl who checked up in and out was friendly. It was very close to the event we went to at the fairgrounds which was nice.

Dhaval P, General Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you so much for taking the time to share your experience with us. I am sad to learn that your stay was not enjoyable. Your comments on our front desk are duly noted and have already been passed to our Maintenance to make this issues are properly addressed to not happen again. We hope that we will have the opportunity to WOW you during your next stay with us.

"No coffee in the morning!"

2
24/03/2017

I was staying there on business, and while I was there for four days, there was a problem with the coffee machine in the breakfast room the entire time. I can understand a problem for one day, and I would accept that, but not for four days. In fact, when the staff on the first morning told me that the coffee machine was not working, I drove up the road to Suzie's Diner and bought two coffees, one for me and one for her. At he very least a hotel should have a back up plan for something like this...such as run up to Target and buy a Mr. Coffee and a few cans of Maxwell House coffee. Also, while the room was clean, I noticed that there was something covering the recessed lighting fixture near the entrance to the room. I dragged a table over to the area and placed a chair on top of it and climbed up to investigate...it must have been a sight to behold, my balancing up there..it turns out the fixture was covered with plastic. Apparently, the ceiling had been painted, and they never removed the masking over the lighting fixture. Also, I returned to the room at 5:00 p.m. one day only to find that the room had not yet been made up, but the maid was just about entering. Rather than get to relax a bit, I had to leave so that she could complete her cleaning. There is no reason for any hotel room to not be ready by 3:00 p.m. I think that this place has a management issue.

Dhaval P, Manager at Best Western The Inn At The Fairgrounds, responded to this review
Thank you so much for taking the time to share your experience with us. I am sad to learn that your stay was not enjoyable. Your comments on our front desk are duly noted and have already been passed to our housekeeping manager to make this issues are properly addressed to not happen again. We hope that we will have the opportunity to WOW you during your next stay with us. Dave Patel GM 315-484-0044

"Wonderful experience!"

5
06/02/2017

We were in the area to see a show at the NY State Fairgrounds, so the location was wonderful. The hotel was great in all aspects, but the most memorable was the fast, courteous and helpful staff in all areas of the hotel. Your people were wonderful!

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Thank you for taking a time to are hotel and your support and feedback inspires our staff to provide every guest with the best customer service every day. Thank you for the amazing review Hope to see you again soon Dave Patel GM 315-484-0044

"Clean and Friendly"

3
05/01/2017

The hotel is very clean and the staff were very friendly and accommodating. The room was large with adequate amount of space, tables, and places to store luggage and clothes. We had a refrigerator and coffee maker in the room. The bed was too firm for a side sleeper but enough pillows were provided to make something work. The steakhouse on the first floor has phenomenal food although a bit on the price side as any good steakhouse is. Close to other food options too but not within walking distance. The issues we had were that the free wifi was spotty and we had a difficult time logging in on all of our devices. Also, the cable TV went out one night forcing us to call it an early night. That same night at about 1 AM the pipes in the wall started vibrating so loud it sounded like our neighbors were using a jack hammer and the noise brought several rooms residents into the hallway to investigate. It was a startling wake up but the staff were quick to resolve the situation and there is not much else you can do about cold pipes. We took the do not disturb sign off our door everyday so our room would be cleaned but the second to last day when we returned to our room, the do not disturb sign was back on the door, our room was not cleaned, and no fresh towels. We know that we took the sign off the door because we let the door close before taking it off and had to use the key card to open the door to put the sign back in the room. The breakfast consisted of cereal, danishes, a waffle maker, and some eggs and a meat side. It is walking distance to the NY State Fairgrounds.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Thank you so much for taking the time to share your experience with us. I am sad to learn that your stay was not enjoyable. Your comments on our front desk are duly noted and have already been passed to our housekeeping manager to make this issues are properly addressed to not happen again. We hope that we will have the opportunity to WOW you during your next stay with us. Dave Patel GM 315-484-0044

"Convenient w/ Great Food & Drink"

5
22/11/2016

Hotel is clean and close to the State Fairgrounds where we attended a trade show. Daniella's has excellent food and the bar there is nice. This was the first time we stayed on the property but have eaten there many times. It's always on point.

"Avoid if you are sensitive to smells."

2
19/11/2016

The hotel itself was not bad, but from the moment we entered the lobby until we escaped the following morning, we were bombarded by an incredibly strong smell of air freshener, like some people over-use air freshener to cover up nasty smells. It was strong, pungent, and ever-present. We ran the air conditioning unit using fan only, thinking it would bring in outside air, but the stench remained in the room all night. They must use an air freshener in their entire system because we couldn't escape the smell anywhere in the building. It made us seriously question the cleanliness of the hotel because usually people overuse air freshener to hide unpleasant odors. This stench was AWFUL! Smell aside, it was an okay place to stay while driving through. In the future, we will never stay here again.

"Poor room service"

1
18/10/2016

I reported this incident on my departure but never heard back from inn staff. I came to stay for two nights. Since the housekeeping had come in while I was sleeping, I requested the lady to come later. She didn't speak English, so I called the receptionist, who said she doesn't know where housekeeping is, but will tell them to come later. Around 5pm, when none came, I called again, and she was rude. She said she doesn't know where housekeeping is. They could be upstairs, she doesn't know how to reach them. I told her we have no towels, no coffee, no soap. She was very rude and said to come to reception if I wanted anything. I'm disabled, so its hard for me to come and go again and again. Later, I called again to ask her if there is any food delivery service close to inn. Again, she was rude and said come to reception and take pamphlets. I came to reception, and on my way out asked her about housekeeping again. It was 8pm by that time and my third request. She said they left. I was very upset. When I told her its not right, she said its not her job to take care of housekeeping. My room was a mess and there were no cups, no creamer, no coffee. I even ran out of tissues. I couldn't carry a bunch of stuff to my room. So, I went to my room with just coffee which I had in the only available plastic cup that I had used before. I was very disappointed and while checking out told the morning receptionist about what had happened. You come to hotel and expect everything in order, but my experience was a disaster. The morning receptionist was a nice lady, who said she will report this, and I will receive a call from them and most likely 20% discount. Not that I care about the discount, but I feel an apology call or at least a follow up call of inquiry would have been nice. After spending $230, I think I deserved at least that much respect.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear 384aakritip, Thank you for taking the time to review our property and for staying at our hotel. We like to ensure all of our guests have a great time for a great value, and we apologize that this is not what happened for your stay. Housekeeping was notified of their errors and have been taught correctly again that every room is to be treated. The manager will be in contact with you asap and be able to discuss a 20% discount for your future stay, should you choose to stay with us again in the future. Thank you for the review, we will take your review opinions and share them with the team, management will also be notified of your concerns. Thank you Dave Patel GM BW Fairgrounds

"Close to fairgrounds"

4
17/10/2016

I was in town for a horse show at the fairgrounds. It was nice that this was so close. Breakfast was less than average though. Coffee was good. I would recommend this motel to anyone. Very affordable.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear aped1416, Thank you for reviewing our property and for staying at our hotel. We take pride in our customer service and utilize it with our everyday ventures. We like to ensure all of our guests have a great time for a great value, we are sorry you did not like the complimentary breakfast. Thank you for the review, we will take your review opinions and share them with the team, management will also be notified of your concerns. We look forward to seeing you in the near future. Thank you

"Be careful!"

3
10/10/2016

We called the hotel and made our reservation with a young lady. We told her we were seniors and she quoted the price. We agreed and made the booking. She emailed us our confirmation. When we arrived at the hotel, the manager at the desk told my husband that we were given the AAA price and INSISTED that since we were not AAA members we would have to pay more. He accused us of lying when we made the booking. My husband told him that we had not represented ourselves as AAA members when we booked and that we would find a room elsewhere. As my husband was walking out the door, the manager called him back and said he would honor our reservation price. This was nothing less than a shoddy way for the manager to try to get more money out of us. We don't do business that way and will never go back.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear eevandyk395, Thank you for reviewing our property and for staying at our hotel. We take pride in our customer service and utilize it with our everyday ventures We like to ensure all of our guests have a great time for a great value, and we apologize that this is not what happened for your stay. Thank you for the review, we will take your review opinions and share them with the team, management will also be notified of your concerns. Thank you

"Great location and affordable rooms"

5
28/09/2016

This hotel was conveniently located near downtown. The staff was friendly and very helpful. We had inadvertently booked the room for the wrong month, but the right day of he week. When we called for a shuttles is when we were told the reservation was for October and not September. They were still able to accommodate our stay. We appreciate everything they did to accommodate our stay.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear KLMORENO_00, Thank you for reviewing our property and for staying at our hotel. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. Thank you for the amazing review, we are glad our front desk staff was able to assist in the reservations issues faced; we will take your review opinions and share them with the team, we look forward to seeing you again soon. Dave Patel GM 315-484-0044

"Syracuse visit"

5
17/09/2016

The staff are welcoming, friendly, and very helpful. The room was spotlessly clean as well as the lobby and grounds. It is close to the highway and downtown Syracuse. The breakfast was well presented and included lots of choices. We really enjoyed the make your own waffle station. It included eggs, sausage, cereal, juice, coffee, fruit, yogurt, toast/bagels, pastry. There was plenty to chose from.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear Eileen H, Thank you for reviewing our property and for staying at our hotel. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon. Dave Patel GM 315-484-0044

"Great Place to Stay in Syracuse"

5
12/09/2016

We have stayed at the Best Western Inn at the Fairgrounds every time we visit our granddaughter, who lives in Syracuse. We have always been delighted with our stay. The Inn isn't fancy, but it is quiet, clean, and convenient. The staff is friendly and efficient. We also love the steak restaurant that is associated with the Inn. We plan to continue staying there every time we go to Syracuse.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear Nancy W, Thank you for reviewing our property and for staying at our hotel. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon. Dave Patel GM 315-484-0044

"Weekend at the NYS Fair"

4
07/09/2016

This was a very nice place , it was as close as we could get to the fair. The staff Sue & Brian were so accommodating and friendly. They made us feel like we were part of the family even though we had only just met. Our room was very nice and clean . My only complaint is that there was no pool which I thought I had read but could have been my mistake. I would definitely stay again .

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear Rhonda V, Thank you for reviewing our property and for staying at our hotel. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon. Dave Patel GM 315-484-0044

"In town for the fair"

4
31/08/2016

I called ahead to let the hotel know that I would be checking in at 10:15pm and they said, "No problem". In fact, I didn't have a problem checking. My room was on the first floor, and it was clean and quiet. Breakfast was good, and Sue was very helpful to everyone. I would suggest eating early (I went at 7:30am) since the room can get crowded around 9am. Checking out was a breeze at 9:15am, and I left for the fair in good spirits. I would definitely stay here again.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear VHikerChick, Thank you for reviewing our property and for staying at our hotel. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon. Dave Patel GM 315-484-0044

"Rewards member feedback"

2
30/08/2016

Room was comfortable and quiet. Breakfast was acceptable with real eggs. Unfortunately there were too few staff to provide efficient service and staff on hand were less than professional. Mildew on bathroom ceiling.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear Tina S, Thank you for reviewing our property and for staying at our hotel. We apologize that you felt you weren't getting the full Best Western customer Service potential. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon. Dave Patel GM 315-484-0044

"Room Cleaning"

2
18/08/2016

8/2016 - Just stayed at the Best Western, The Inn at the Fairgrounds for a couple of nights. The room was decent, but I was disappointed. The room was not cleaned during our stay. The beds were not made and new towels were not delivered to the room. There was mold in the bathroom on the ceiling. When we came back to the room after being out all day, we asked the night clerk why our room was not cleaned. She told us that the cleaners did not come to work. She also called the manager and informed him of our complaint. She also indicated that other customers had the same complaint. When we left in the morning we walked by the cleaners on our floor, so we know that they did work that day. We complained to the manager the next morning when we were checking out. My husband and I got the impression that this happens often. The manager tried to blame us. In the end, he gave us $10.00 off the room. I didn't feel that was enough, but my husband assured me that we would not stay there again.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear Suzanne R, Thank you for reviewing our property and for staying at our hotel. Accept an apology on our behalf because of the lack of cleaning done by housekeeping, and felt that you were not redeemed correctly for the lack of service during your stay. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon. Dave Patel GM 315-484-0044

"In town for concert "

4
13/08/2016

Hotel is within walking distance of fair grounds and shuttle for Lakeview Amphitheater. Room was good and comfortable. Check was easy and front desk clerk good. Only bad point was checking it which was quick but the clerk working at that time definitely needed an attitude adjustment Quite rude. Luckily the morning clerk on Sunday check out made up for it

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear meanica123, Thank you for reviewing our property and for staying at our hotel. Also accept an apology on our behalf because of the customer service of the staff, but are glad the am assistant turned your opinion around. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon. Dave Patel GM 315-484-0044

"Quiet & close to highway, fairgrounds"

4
11/08/2016

We stayed for 3 nights as we were in town to do kayaking & whitewater rafting. Hotel has great hot continental breakfast. 6-9am. Room is large. A/C little on the loud side & could not get the temperature right however the beds are comfortable & room was very clean. No major complaints. Restaurant within the hotel is fantastic!! Little pricy but well worth it!!!

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear Beamsville, Thank you for reviewing our property and for staying at our hotel, we are glad to hear that all of the amenities were in working order as well as enjoying the complimentary breakfast. Also accept an apology on our behalf because of the dysfunctional air-conditioning. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon. Dave Patel GM 315-484-0044

"Hotel Amenities good - front desk not so much"

3
08/08/2016

The hotel was clean, great amenities, clean rooms, comfy beds. What I did not like was that the front desk receptionist was less than friendly. There was also a discrepency with a 3rd room (which I cancelled 5 months prior) on my reservation. The front desk tried to get me to give a credit card over the phone to pay for the room that I did not want to check in to as I had cancelled it. I did go to the desk with the cancellation number and cleared it up, but the clerk had more of I am always right attitude instead of what you would expect from someone who provides good customer service

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear Jessica W, Thank you for reviewing our property and for staying at our hotel, we are sad to hear that although your accommodations were pleasant and in working order you were upset about the hotel reservations originally made for your party, we hope it was solved correctly for you; in hopes that these incidences wont happen again in the future. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon. Dave Patel GM 315-484-0044

"Over priced for one evening"

3
29/07/2016

I did enjoy the room but I did not approve of the double in price for the room due to a concert that was going on. The rooms were nice other than the fact the faucet was leaking all over the vanity. The shampoo and lotion were of actual quality products =D Yes I would return visit again but I would try and book it even earlier for a much better deal...

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear Stephen M, Thank you for reviewing our property and for staying at our hotel, we are sad to hear that although your accommodations were pleasant and in working order you were upset about the price increase because of a local concert, unfortunately its the way of business and the less rooms we have to sell each evening is reflected in the price no matter how early or late you make reservations, although each scenario is different. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon. Dave Patel GM 315-484-0044

"Just average, good location for fair or concert"

3
24/07/2016

The location is great if you're going to the fair or the Amphitheatre. Parking on site, wifi worked well. The main floor hall smelled of damp old dog and unfortunately, so did our room. The AC seemed to just give off damp air and it was so hot out, there's no way we could turn it off. All our belongings were "wet" for 3 days. We did ask the young lady at the front (night shift, grumpy) if we could change rooms, we were told no, they're all the same anyway. The beds themselves were comfortable, the bathroom was clean and had basic amenities. Can't comment on breakfast as it ended at 9am promptly, so we never made it. The day we were to leave, they were banging on the door at 11am sharp for us to check out. Attached restaurant has good food, good bar and great service.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear FunnyHippy, Thank you for reviewing our property and for staying at our hotel, we are sad to hear that your accommodations weren't in working order but are glad you had a comfortable experience and able to enjoy your concert as well. Also we apologize that our housekeepers were banging on your door making you rush your am. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon. Dave Patel GM 315-484-0044

"Great Hotel"

5
15/07/2016

First time staying at this hotel across from New York State Fairgrounds. VERY NICE and convenient to our concert venue. Friendly staff, comfortable beds. Like having restaurant attached to hotel - great food and service. Would definitely stay here again, reasonable rates.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear Elizabeth C, Thank you for reviewing our property and for staying at our hotel, we are so glad you had a comfortable experience and were thoroughly accommodated and able to enjoy your concert as well. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon. Dave Patel GM 315-484-0044

"Great hotel for when at the Fairgrounds"

4
05/07/2016

We stayed here for The Syracuse International Horse Show. It is 2 minutes from the gate to the fairgrounds. The rooms were clean and comfortable. Service was pleasant and efficient. We had booked at a higher rate and they lowered our rate to the current one without us having asked. That was a pleasant surprise. Als good steak restaurant on premises--Daniella's

"Nice Place"

4
28/06/2016

The hotel was clean, very close to the concert venue and staff was attentive. Our king room was quite large and the bed and linens very comfortable. There was very little noise in the morning from elevators and cleaning staff. The bartender at the restaurant in the hotel was fantastic as was the food. We would return there to see him!

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear tracysK6524D1, Thank you for reviewing our property and for staying at our hotel, we are very happy to hear that you were accommodated graciously, and enjoyed the comfort and quality of your stay. We will catch up with management of the restaurant to let them know how impressed and delighted you had a great bartender. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon. Dave Patel GM 315-484-0044

"don't stay there for a concert"

2
28/06/2016

they more than doubled their rates because of a concert. we spent almost $200 for a dirty room in an old hotel. I can't wait until other hotels build near there and we will have choices for where to stay when there is a concert

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear Monica B, Thank you for reviewing our property and for staying at our hotel, we apologize that you checked into a dirty room upon arrival at the high rate you were paying. With higher rates we certainty understand your frustrations. Our room prices to jump depending on our occupancy left for the day. We take pride in our customer service and utilize it with our everyday ventures. Thank you for the review we will take your review opinions and share them with the team, we hope this time has not lessened your desire to stay away form Best Western hotels again in the future. Dave Patel GM 315-484-0044

"Great service & location"

5
26/06/2016

My cousin & I stayed here last night to attend the Hall & Oates concert at The Lakeview Amphitheater...super convenient location & an EASY 2.4 mile walk that took less than 45 to avoid the 2 hour traffic issue. Nicole at the front desk (last night & this morning) was one of the friendliest & helpful hotel clerks I've ever dealt with!

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear eddyNY, Thank you for reviewing our property and for staying at our hotel, we are very happy to hear that you were accommodated graciously, and enjoyed the comfort and quality of your stay. We will let the front desk agent know of how gracious you were for her assistance, and that through them you were able to find the venue, and walk to it all within a convenient amount of time, and proving it is doable, weather pending. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon. Dave Patel GM 315-484-0044

"Good location, clean rooms"

3
16/06/2016

This hotel is very conveniently located. If not familiar with the area, it's a little tricky finding it, but once you find it, the easy access to highways makes it a great spot. The Inn has an attached restaurant, Daniella's which has a good happy hour and dinner. I believe they are also open for lunch. Sadly, you're stuck with a very tired continental breakfast and staff that find keeping it stocked quite a nuisance. In fact, the only staff member I could find, at the front desk, made it clear that asking for utensils or anything else that had run out was annoying, particularly when it was within 15 minutes of the end of the stated breakfast hours. That said, the rest of the staff (those working the late afternoon, evening/night shift) are all amazingly friendly and helpful. I borrowed a few items from the desk and they were very accommodating. The room was clean, though there was hole in the bathroom door which they had poorly patched - not a deal breaker, but it does distract from the perception of the Inn. Finally, we did take advantage of a ride to the train station which was very convenient and appreciated (24hour advance notice required). All in all, a good stay, with a couple of minor issues that could be easily remedied. Morning service 0 stars, all other service 5 stars!

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear HPaige1111, Thank you for reviewing our property and for staying at our hotel, we apologize that you received poor customer service at breakfast as well as the fact that you felt rushed for time based off the attendants attitude and demeanor. Guest should be able to feel like their welcome at breakfast and that no task is too hard if its accommodating the guest. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. We are also glad that per instruction you had set yourself up a shuttle and it worked out perfectly for your traveling route. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon. Dave Patel GM 315-484-0044

"Nice Hotel & Great Location"

3
13/06/2016

The room was very clean. Bed was comfortable and this was a great location which was central to most everything in Syracuse. Worth the cost! The restaurant had great food but the wait was way to long. This was because of all the locals and outside visitors coming in. If your a hotel guest don't expect food quickly. The staff of the restaurant were very nice however it was very noticeable that the regulars were helped before any hotel guests. A table of 4 men seated 10 minutes after us were served food before our table of 2.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear Michelle C, Thank you for reviewing our property and for staying at our hotel, we are very happy to hear that you were accommodated graciously, and enjoyed the comfort and quality of your stay. We do apologize that you had to wait in the restaurant longer then other customers and felt so because you were a hotel guest. We will relay these to managemtne in Daniella's so if you shall return it will be just as quick if not faster service next time. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon. Dave Patel GM 315-484-0044

"No Vending"

3
02/06/2016

I have stayed at this BW twice. I live about 19 miles away but when you travel for a living sometimes it's just easier to be at a hotel right near your dispatcher so I can sleep in. This BW is ok nothing fancy. There is a steak house restaurant attached, BUT main issue is good luck finding anyone who delivers there except pizza & sushi place. The hotel has NO VENDING you have to buy over priced items from the front desk. Place was clean both times, and both times everyone was friendly. I'm giving it an honest 3 out of 5 due to no vending, no pool, no hot tub, and before I forget both times there were women selling themselves in the hallway. Not Vegas style hookers either more like really nasty bad neighborhood ones. However since the hotel has always been clean it always been really nice to put out a decent breakfast I'm giving them three out of five. Not entirely sure I would be in a big hurry to go there if I had a family I don't think I'd want kids around the atmosphere but other than that it's a decent hotel.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear BigDirtyLogistics, Thank you for reviewing our property twice and for of course coming to stay at our hotel, we are very happy to hear that you were accommodated graciously, and enjoyed the comfort and quality of your stay. Yes unfortunately we are placed in a very industrialized area with little to no food delivery services. The Sundry shop tries to stay updated with our guests new tastes pretty frequently and if ever a guest has a suggestion, we definitely take it into consideration. We also apologize for the strange guests you came across on the property. We do our best to keep the Best Western atmosphere as professional as possible. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon. Dave Patel GM 315-484-0044

"Great Stay for the Price"

4
30/05/2016

The motel was clean. The room was nice and the beds very comfortable. Have stayed here before and will go back. The only complaint l have is the check-in staff seemed very confused. I paid cash for 2 nights but when l went to check out it showed l only paid for 1 night but let $100.00 cash deposit for possible damages. The manager did clear it up however the staff needs more training on the desk.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear Shelley M, Thank you for reviewing our property twice and for of course coming to stay at our hotel, we are very happy to hear that you were accommodated graciously, and enjoyed the comfort and quality of your stay. We do apologize if the front desk agent was confused or unable to assist you in any way. Training tools are being implemented for future situations. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon. Dave Patel GM 315-484-0044

"OK for a 3-Star"

3
30/05/2016

They have a friendly staff. Ther rooms were appropriate although bath towels were on the small size. The beds were too hard and uncomfortable, which, at the end of the day is one of the more important aspects of a hotel room.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear AV711, Thank you for reviewing our property twice and for of course coming to stay at our hotel, we are very happy to hear that you were treated with great customer service even though the comfort of the mattress was off for you. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon. Dave Patel GM 315-484-0044

"Great value"

4
28/05/2016

We stayed here overnight en route to New York City. The rooms were nicely decorated and comfortable with all convenient amenities such as fridge, ironing board, coffee maker, internet. The breakfast was included and was somewhat better than expected, since it included some hot items such as freshly made waffles, sausage, and scrambled eggs. There was a good variety, including fresh fruit. This hotel was an excellent value and provided exactly what we were looking for.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear Sandra B, Thank you for taking the time to review our property and for staying at our hotel, we are very happy to hear that you were accommodated graciously, enjoyed the amenities of your room, quality of the complimentary breakfast as well as the comfort and quality of your stay. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon. Dave Patel GM 315-484-0044

"Breakfast Not As Good As Before"

4
20/05/2016

Our family of four stayed here before. Our girls were competing at a dance competition hosted at the fairgrounds just down the road. Room was clean and comfortable. The hot buffet breakfast which was included was what we were looking forward to as it was good in the past. By the time we got to breakfast it was picked over fairly well, I had to scrape the last eggs off the tray. Needless to say, not much variety. I thought the hotel staff may replenish the breakfast items but that did not happen. Apart from breakfast, I would stay here again.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear ITSupportGuy, Thank you for taking the time to review our property and for staying at our hotel, we are very happy to hear that you were accommodated graciously, and enjoyed the comfort of your stay. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. We apologize that you were unable to enjoy the complimentary breakfast, the hours of operation are M-F 6am-9am and Saturday and Sunday 7am-10am. We hope that when you come to stay with us again you will be able to enjoy a nice breakfast without any hiccups. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon. Dave Patel GM 315-484-0044

"bnydnr"

5
18/05/2016

Outstanding accommodations, coupled with the Daniella Restaurant "Best Little Steak House" in Syracuse. Largest Caesar Salad ever served. Easy access to highway, but very quiet surroundings. Will definitely stay again.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear L7514HMjohng, Thank you for taking the time to review our property and for staying at our hotel, we are very happy to hear that you were accommodated graciously. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. We will relay your positive response to the restaurant manager as well. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon. Dave Patel GM 315-484-0044

"Best Western Inn at the Fairgrounds"

5
16/05/2016

This hotel is clean and fresh and entirely non smoking. The beds are comfortable and the rooms are inviting. The breakfast is sufficient and the staff are pleasant and helpful. The internet works fine and there are extra outlets in the room conveniently located for recharging computers and phones. I definitely stay here again.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear Deborah M, Thank you for taking the time to review our property and for staying at our hotel, we are very happy to hear that you were accommodated graciously, and enjoyed the amenities as well as the comfort and quality of your stay. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon. Dave Patel GM 315-484-0044

"Only here to sleep"

3
04/05/2016

Our stay lasted 2 days. Luckily, we only slept here. Evening reception was less than welcoming on arrival. She didn't have any company ID, name tag or corporate uniform. The parking information we received was erroneous, making us walk almost half way around the building . Our room smelled of stale cigarette even though the hotel is a smoke free property. The room was spacious and the bathroom was clean and well stocked with towels. Pillows were lumpy and uncomfortable. Beds were fine. The breakfast area was clean and the hot and cold choices were ample and hit the spot. We returned to the room late in the afternoon to discover that our room had been cleaned. This is where the oddness was evident. The pillows were piled one on top of the other on the beds. The decorative runner at the foot of one bed was bunched up on the floor. My daughter's 3 small stuffed animals were on a table by the window. She had left them on top of the fridge with her snacks. The telephone was still on the floor between the beds. We placed it there the night before to make room for a sleep machine. The sleep machine was packed away in the car while we were out. Wi-fi was spotty at times, otherwise fine. There was railway tracks outside our room. One train passed slowly and quietly during the night, it was not a problem. Other than the fairgrounds, there is a nothing nearby or in walking distance. Our stay was ok,just ok. Its location was convenient for our reason to be in Syracuse.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Thank you so much for taking the time to share your experience with us. I am sad to learn that your stay was not enjoyable. Your comments on our front desk are duly noted and have already been passed to our housekeeping manager to make this issues are properly addressed to not happen again. We hope that we will have the opportunity to WOW you during your next stay with us.

"Great "Bang for the Buck""

4
30/04/2016

I live relatively close to the Syracuse area, so I rarely have a need for a hotel in this area. However, due to late night meetings followed by early morning meetings, I did decide to stay. I was pleasantly surprised by the fair price and the overall quality of the room and the hotel in general. A very good value!

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear James R, Thank you for reviewing our property twice and for of course coming to stay at our hotel, we are very happy to hear that you were accommodated graciously, and enjoyed the comfort and quality of your stay. We take pride in our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time for a great value. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon. Dave Patel GM 315-484-0044

"Great place no issues"

5
26/04/2016

Nice and clean, well kept room, friendly personnel, easy to get to right off the highway. Danielle's food and service was excellent. I do not enjoy having to write 200 characters. kddw'wgjriwrj'WRN[owhf' KND;jnb'KNMVR'lkwjkrtojw rgMWRPIGJWRPBJ prwgj

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear James R, Thank you for coming to stay at our hotel, we are very happy to hear that you were accommodated graciously, and enjoyed the comfort and cleanliness of your room along with our customer service. We take pride on our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon. Dave Patel GM 315-484-0044

"Absolute value for money"

4
25/04/2016

Hotel rooms are clean and the staff are friendly and welcoming. Close to Destiny USA mall and downtown Syracuse too. Definitely recommend you to check this hotel out, I would go again. Great for family stay too.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear Ayobami A, Thank you for coming to stay at our hotel, we are very happy to hear that you were accommodated graciously, and enjoyed the comfort and cleanliness of your room. We take pride on our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon. Dave Patel GM 315-484-0044

"Will Not Make The Mistake of Staying Here Again"

1
24/04/2016

The staff was rude and unprofessional, save the attendant at check in. I was awakened by the housekeeping banging on my door. I was charged for two different rooms for the same night. And it wasn't changed until they were called and asked about it. Like the title stats I will not be staying here again. And couldn"t be paid to recommend them to my worst enemy. That's how awful it was.

"complaints about the help & absence of mgr."

4
22/04/2016

State of the hotel & room was excellent. Had to take a cab to airport.The desk clerk had to call mgr. to get approval & he over the phone said NO. Had to be wishing 24 hrs. request. This was when we 1st. arrived & needed it for the next day. Besides, where is the mgr., at home. For $124 a night, I could have got cheaper accomodations & smiling people. Not all bad. The room was very nice, beds comfortable, excellent restaurant ,bad price.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear Larry P, Thank you for coming to stay at our hotel, we apologize for the inability to grant you the transportation you needed, or the hospitality you should have received. During our busy days we do have higher rates and when we are slower we have lower rates. We take pride on our customer service and utilize it with our everyday ventures for guests like yourself who need more so from employees and whom appreciate the care taken to ensure that all of our guests have a great time. Thank you for your patience, we hope to see you again soon. Dave Patel GM 315-484-0044

"glad we made the change!"

5
18/04/2016

Our first time experience at the Best Western after staying at a different hotel for the past 5 years. We are glad we gave Best Western a chance, the room was cleaner, the staff more personal and the breakfast room was kept tidy. The breakfast itself was presented much better, not floating in grease or generic pre-cooked eggs. It was simple but very good. We travel to this area twice a year for business and will stay here again.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear Kathleen G, Thank you for coming to stay at our hotel, we are very happy to hear that you were accommodated graciously, and enjoyed the comfort of your room and its ammenities. We are glad to hear that your breakfast experience was one to remember and will continue to serve the best breakfast that we can. We take pride on our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time. Thank you for the amazing review we will take your review opinions and share them with the team, we look forward to seeing you again soon. Dave Patel GM 315-484-0044

"Clean, quiet, good value"

5
21/03/2016

Room had decent amount of space (2 queen beds and 2 tables/desks plus a tv/dresser). Beds were very comfortable. Air conditioner/heater fan was a bit noisy. Bathroom had a large counter, more than enough space for our toiletries (family of 4 including 2 teens).

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear Sara S, Thank you for coming to stay at our hotel, we are very happy to hear that you were accommodated graciously, and enjoyed the comfort of your room and its ammenities. We apologize for the loudness of the air unit in your room, we have made note and will mention it to our maintenance. We take pride on our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time. Thank you for the amazing review we will take your review opinions and share them with the team, we hope to see you again soon. Dave Patel GM 315-484-0044

"Great hotel stay"

5
14/03/2016

We stayed for two nights and had a great experience. The rooms we large and very clean. The staff were friendly and accommodating. They offered a free breakfast which was nice. I didn't care for the beds because they were too firm. Overall I would recommend this hotel.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear Sara S, Thank you for coming to stay at our hotel, we are very happy to hear that you were accommodated graciously, and treated with great customer service from our front desk staff. We take pride on our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time. We are very happy that you enjoyed the complimentary breakfast to every outstanding specifications and more. Thank you for the amazing review we will take your review opinions and share them with the team, we hope to see you again soon. Dave Patel GM 315-484-0044

"A Soft Bed and A Dark Room"

3
09/02/2016

This hotel was conveniently located for all of my family members who were traveling from different places for a graduation. The rate could not be beat and I will bet this place is packed during fair week. The hotel is easy to find and right off the highway. There is ample parking and the property appeared to be in good shape. I had some trouble checking in. The woman at the desk just kept saying "Yes, Mr. [last name]. You are all checked in". When clearly, I was neither in my room nor a mister. Once she found a room for me, I had my key and was sure I was not paying for the person staying in the room intended for me, it was fine. My room was clean and comfortable. There is a restaurant and bar on premises which appears to be a very popular hangout for the locals. Free breakfast buffet was a nice thing I have come to expect from Best Western.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear ThePickledPeddler, Thank you for coming to stay at our hotel, we apologize for the confusion at your check in process, but are very grateful for your recommendation based on our properties face and name, that you had a great sleep and comfortable sleep, also glad that you enjoyed our complementary breakfast. We take pride on our customer service and utilize it with our everyday ventures for guests like yourself who need more so from employees and whom appreciate the care taken to ensure that all of our guests have a great time. Thank you for your patience, we hope to see you again soon again at Best Western. Thank You, Dave Patel (315) 484-0044

"Overall good, some personnel lacking in grace"

4
08/02/2016

Check in personnel had credit card system down for 3 hours and wanted check in to be delayed until they fixed it even though we had reserved 4 rooms month ahead and were staying for two nights. Rooms were clean but one faucet dripped and could be heard all night. Heating/fan system was noisy but all hotels have the same issue. Overall the rooms nice and location was were we needed it.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear jwhunts, Thank you for coming to stay at our hotel, we apologize again for the room delay and accommodations not being met immediately.We take pride on our customer service and utilize it with our everyday ventures for guests like yourself who need more so from employees and whom appreciate the care taken to ensure that all of our guests have a great time. Thank you for your patience, we hope to see you again soon. Dave Patel GM 315-484-0044

"good"

4
04/02/2016

staff was friendly,bed and pillows were very comfortable.room was clean and quite.parking was ample.breakfast was good with sausage ,eggs,pancakes,waffles,cereal,fruit,bagels,yogurt.everything was warm.overall nice place to stay.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear Charles G, Thank you for coming to stay at our hotel, we are very happy to hear that you were accommodated graciously, and treated with great customer service from our front desk staff. We take pride on our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time. We are very happy that you enjoyed the complimentary breakfast to every outstanding specifications and more. Thank you for the amazing review, we hope to see you again soon. Dave Patel GM 315-484-0044

"SU Game"

5
17/01/2016

Needed room for SU Game. Great Price and able to get room while others were sold out. Missed the bar open by 15 minutes though and that was a disappointment. Otherwise, well worth the money. Go Cuse!!!!!

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear 371davez, Thank you for coming to stay at our hotel, we are very happy to hear that not only were you accommodated graciously but that we were able to accommodate you in time for the SU game while others in the area were sold out. We hope to see you again where you will then be able to enjoy the great bar that Daniella's Steakhouse has to offer, for convenience here are the current hours for the steakhouse. M-F: 11:30pm-10pm, Sat: 4:30pm-11pm & Sun: 4:30pm-9pm. We take pride on our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time. Thank you for the amazing review, we hope to see you again soon. Dave Patel GM 315-484-0044

"Room needs repairs, staff did not deal with noise"

2
06/01/2016

We stayed new years eve. A night you would expect people to be a little louder than normal. That being said. people were constantly going in and out of the 2 rooms next to us as I think a big party was split between rooms. After the new years we awoke at 3:00 am to screams as someone was locked out of their room. As we were on the 1st floor we awoke at 4:00 am to the sounds of someone getting sick outside our window. The staff can not be blamed for this, but I think that due to the location of this hotel it's more of a party place and not very family friendly. The room itself was clean however the tub was stained and looked bad, the coat hook on the bathroom door was pulling away and needed to be replaced. The beds were hard and very cheap feeling as you could feel the springs underneath you. All that on top of the noise led to a very unpleasant stay. I usually only stay at Marriott hotels and should have for this quick one night trip as well.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Thank you Shawn F, First and foremost thank you for spending your nights with us at BEST WESTERN. It was a pleasure having you, we do apologize that the room looked like it was in need of repairs therefore not accommodating to you, we will make note of the suggestions you had and use them to improve our hotel experience it will be taken care of asap. We also apologize for how you were disrupted with noise, unfortunately you are correct it is hard to contain the noise level with a full house, regardless adjustments will be made accordingly in the future. Your support and feedback inspires our staff to provide every guest with their best customer service every day. Thank you for your review. Dave Patel (315) 484-0044

"Dec Visit"

4
23/12/2015

overall review is very good. Staff was very freindly and helpful. The resteraunt was absolutely excellent in boththe food quality and services. I booked this hotl location only because of the proximity to my work assignment. In the future i will book this hotel location for all visits to the greater Syracuse area.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear Barney, Thank you for taking the time to stay at our hotel, we are happy to hear that Daniella's Steakhouse the restaurant on site has gained your satisfaction as well as the accommodations of your stay. We take pride on our customer service and utilize it with our everyday ventures for guests like yourself who appreciate the care taken to ensure all of our guests have a great time. Thank you for the amazing review, we hope to see you again soon. Dave Patel GM 315-484-0044

"Recent Stay"

3
07/12/2015

Large clean rooms. However the plumbing messed up and our toilet overflowed causing water to come all the way out into our room from the toilet. Was quickly moved to a new room but was a major inconvenience.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
To Julie L, Thank you for taking the time to leave a positive comment and appreciate the hard work our staff goes through to make sure that our rooms are clean and accommodating by all standards, We appreciate your understanding and patience when your plumbing acted up, we hope our staff was able to accommodate you immediately. Only through reviews, like yours, are we really able to get the most honest experience review. Thank you for the amazing review and we hope to see you again soon. Thank you, Dave Patel (315) 484-0044

"Quiet and pleasant stay"

4
23/11/2015

If you are passing through Syracuse to/from NYC, this Best Western is a really good place to stay. Rooms are comfortable and clean. Rates are reasonable as it's outside of the main town so long as there are no fairs happening. As it's quite remote (but good access to the freeway) it helps that the hotel restaurant is very very good. I'd stay here for this alone. Steaks are out of this world.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear Colin T, Thank you for taking the time to comment and appreciate the hard work our staff goes through to make sure that our rooms are clean and accommodating by all standards, also that your travels were convenient and directions clear. Only through reviews, like yours, are we really able to get the most honest experience review. We are happy to hear that the steakhouse food was above approval and will pass on the compliments to their manager and future guests looking for a great steak! Thank you for the amazing review and we hope to see you again soon. Dave Patel (315) 484-0044

"Great motel"

4
20/11/2015

Very pleased with their service. Room was clean and had a good mattress to sleep on. Enjoyed our stayed. Don't miss their restaurant on site. One of the best we ever ate at. We really enjoyed the food and service.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear Mary Ann E, We are very happy that you were impressed and awed by our front desk and housekeeping services. We pride ourselves on keeping our hotel at high standard work ethics and enforce our front desk agents to excel and inform guests of new and incoming BEST WESTERN rewards with our free membership rewards program. We will inform the restaurants management of how happy and satisfied you were with their food and their wait staff. Thank you for your kind and exciting review, only through reviews such as yours, are we really able to get the most honest experience reviews, we hope to see you visit us again soon. Dave Patel (315) 484-0044

"Reservation mix up"

4
16/11/2015

Moved to a one bed room after reserving a two bed room.Location on first floor requested high floor.Placed in a handicap room in a noisy location. hotel unable to switch us despite cheking in at 6:00pm. Have stayed here many times but rooms on the bottom floor are noisy. Staff are helpful but no manager available to handle the issue on our first night stay.Moved on our second night to the room requested on our reservation. No other problems but am leary of staying here in future.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear Douglas P, Thank you for taking the time to review your experience with us this past visit. We sincerely apologize for the reservation "mix-up," All front desk personnel were informed of this situation and will now be able to resolve future reservation issues. We appreciate your full understanding and patience with this situation, when our hotel is booked up for the evening and it is only 6pm that day sometimes we are unable to make any room movements or adjustments, fortunately you gave us a second chance by staying the second night with the actual room of your choosing and we are glad that your move was a lot more comfortable for you and more accommodating. Our staff handles all front desk situations with professionalism and the best options available at that time and day. We apologize on the half of BEST WESTERN that you are unsure weather you want to return, but we are grateful for the review and your patience with the misunderstandings. Only through reviews, like yours, are we really able to get the most honest experience review situated. Thank you for the review and we hope to see you again soon. Dave Patel (315) 484-0044

"Great Stay!"

5
16/11/2015

This motel never disappoints me. The staff is wonderful always willing to go the extra mile. Room is clean and the beds are wonderful. The rooms are nice and quiet for a great sleep. This time we tried the restaurant which is fabulous! I had the chicken parm and loved it. So much food l couldn't eat it all. Can't wait to go back.!!!

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear Shelley M, Thank you for taking the time to comment and understand the hard work our staff goes through to keep our guests coming back. We are very happy that our front desk agents were able to supply you with every amenity plus more for your stress free stay. We are very happy top hear that you thoroughly enjoyed your food at Daniella's Steakhouse, we will pass word onto their manager that you were a very satisfied customer. The staff at BEST WESTERN prides themselves on the cleanliness achieved for each room every day, so we are happy to hear that everything was efficient. Only through reviews, like yours, are we really able to get the most honest experiences documented, Thank you for the amazing review and we hope to see you again soon. Dave Patel (315) 484-0044

"MY ANNUAL VISIT"

4
09/11/2015

I have business in Syracuse 3 days with 2 nights annually.I am very happy to say that this trip showed an improvement over last year.The hotel is being systematically upgraded including lobby and the rooms. Their desk personnel were friendly and very helpful providing written directions to a store where i could obtain emergency computer equipment and then helped me with the needed connections. The onsite restaurant, Daniella's, continues to be a 1st class restaurant

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear travelerbill4928, First and Foremost thank you for coming to stay with us again at BEST WESTERN, we pride ourselves on being able to allow our regular and returning guests to see the improvements we make to the hotel yearly and are glad that you have approved, and were even more impressed then the last time, we only wish to have our guests every need accommodated and solved for a complete positive stay with BEST WESTERN. Remember your support and feedback inspires our staff to provide every guest with the best customer service possible every day. Thank you for the amazing review. Dave Patel (315) 484-0044

"Well Maintained, but Typical Best Western Issues & Smell"

3
09/11/2015

I'll start with the good: The staff was friendly (though I think we woke up one of the front desk attendants). They weren't very knowledgable about the area but did have a tourism book and some restaurant menus on hand. The building was well maintained. They were painting while we were there. Best Western needs to improve their hotel requirements. There's no rhyme or reason to their room layout. It seems they had someone - maybe a front desk clerk order a bunch of furniture from a catalog and then had maintenance randomly place it in rooms. Put a light near an outlet, a chair here, a table there…after completely re-arranging the furniture the room was more usable. It did not have adequate lighting. There is a smell throughout the building (especially the small fitness room!). The restaurant food was good, but it was very tight and had scented candles on the tables. The location is convenient to the fairgrounds, but really nothing else. There's very little to eat in a quick drive other than take-out pizza, take-out chinese and fast food. Breakfast at the hotel is free, but isn't very good. The mattress was like sleeping on a board. Housekeeping came at 4:00 pm. The bathroom could have been cleaner and the toilet seat was not attached well - also VERY loud.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear amethyst1875, First and foremost thank you for spending your nights with us at BEST WESTERN. It was a pleasure having you, and are glad that our staff was friendly and informative and that our property was attractive. We do apologize that the layouts of our rooms were not accommodating to you, we will make note of the suggestions you had and use them to improve our nightly experiences. We also apologize for how you were disrupted with noise, and that the bathrooms in your room weren't up top our housekeeping standards, we will make those adjustments and comments to their department for future work. We will also take your suggestions and make our breakfast options more so, so that guests can get more of a healthy variety for the complimentary breakfast. Again thank you, your support and feedback inspires our staff to provide every guest with their best customer service every day. Thank you for your review. Dave Patel (315) 484-0044

"great hotel"

5
08/11/2015

My husband and I stayed here for an overnight stay on our way to another destination. We ate dinner at the bar in the hotel because the restaraunt was packed. The bartender told us this was a typical friday night! The food was delicious and the staff were frriendly and very hard working. Our room was pleasant and clean. I would definitely reccommend this hotel. It is super convenient to the highway too.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear anniegrn, Thank you for spending your time with us at BEST WESTERN , it was a pleasure having you, we look forward to seeing you again. Your support and feedback inspires our staff to provide every guest with the best customer service possible every day. Thank you for the amazing review, we are thrilled you enjoyed yourself. Dave Patel (315) 484-0044

"Syracuse in the Fall"

3
02/11/2015

Very pleasant stay at Best Western The Inn at the Fairgrounds. Were visiting the area for family wedding. Staff very friendly and according to other guests, breakfast very good compared with other similar hotels (ie not all offer scrambled eggs!)

Dhaval P, Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
253Elly, Thank you for taking the time to post a review for us, we are glad you got to appreciate the hard work our staff goes through to make sure that our breakfast is always temperature appropriate, sanitation approved and stocked appropriately for our hungry guests. Only through reviews, like yours, are we really able to get the most honest experience review. We are happy to hear that the complimentary breakfast was above approval, and that you very much enjoyed the scrambled eggs, as well as the customer service from the front desk and housekeeping.. We will continue to host great food and experiences to our future guests. Thank you for the amazing review and we hope to see you again soon. Dave Patel (315) 484-0044

"October 27, 2015"

5
27/10/2015

Excellent overall experience. The 2nd floor room was exceptionally quiet. Breakfast room was extremely efficient and orderly. Hot foods were hot, with plenty of scrambled eggs and sausage, hot and cold cereals, coffee, tea and milk, great toast and desserts.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Dear Robert F, Thank you for taking the time to comment, in doing so this shows that our employees hard work is appreciated. Our staff always makes sure that our breakfast is temperature appropriate, sanitation approved and appropriately stocked with the hottest new breakfast items for our hungry guests.We are happy to hear that the complimentary breakfast was above approval and we will continue to host great food and experiences to our future guests. Only through reviews, like yours, are we able to get the most honest experience reviews.Thank you for the amazing review, we are glad that you had all the peace and quiet you needed and more and we hope to see you again soon. Dave Patel GM (315) 484-0044

"Nice hotel beds slightly on the hard side"

5
23/10/2015

Hotel very clean, room large with fridge etc. Breakfast 6 to 9 a little early if you are on holiday ! Food ok but no fresh fruit at 8.30. The staff friendly and helpful, restaurant part of the hotel very good for dinner but reservation needed or you could have a long wait.The food and staff are that good customers come from all around.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Thank you for taking a time to are hotel and restaurant your support and feedback inspires our staff to provide every guest with the best customer service every day. Thank you for the amazing review Hope to see you again soon Dave Patel GM 315-484-0044

"Great Place to stay"

5
22/10/2015

Great, clean place to stay and the steakhouse restaurant was fantastic. I would recommend the Pork Ribeye. The room was very nice and clean. Front desk was very helpful. I will stay here again when I visit next.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Thank you for taking a time to are hotel and restaurant your support and feedback inspires our staff to provide every guest with the best customer service every day. Thank you for the amazing review Hope to see you again soon Dave Patel GM 315-484-0044

"Good thing I was not spending two nights there."

3
17/10/2015

Stayed at the Syracuse Best Western for one night on our way to Niagara Falls. You get what you pay for. Good Complimentary breakfast. Rooms are super clean and big. Free parking. Daniella's (the restaurant) is great - staff is great. No bed bugs. Room to improve The staff was completely thrown off guard when my Booking.com reservation didn't show in their systems. I had to suggest to call them myself to fix things up. The vault ceilings in the rooms are unusual and makes the rooms seem dark and gloomy The whole hotel smells, especially the rooms. Walls are paper thin, we could hear everything going on in the next room.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Thank you for taking a time to are hotel and restaurant your support and feedback inspires our staff to provide every guest with the best customer service every day. Thank you for the amazing review Hope to see you again soon Dave Patel GM 315-484-0044

"Nice place with a good resturant on site!"

4
10/10/2015

Stayed here on business. Room was very clean, coffee pot and refrigerator in room, bed was really comfortable and room was quiet. Daniellas Steakhouse was really good. Located right in hotel. Service was excellent at both hotel and restaurant.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Thank you for taking a time to are hotel and restaurant your support and feedback inspires our staff to provide every guest with the best customer service every day. Thank you for the amazing review Hope to see you again soon Dave Patel GM 315-484-0044

"Horse show getaway"

5
04/10/2015

If you are showing or have an event at the New York State Fairgrounds I would only recommend staying here. It is literally a minute drive to the fairgrounds and very nice and clean. The restaurant Danielle's or Daniella's is very good and is located in the hotel.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Thank you for taking a time to are hotel and restaurant your support and feedback inspires our staff to provide every guest with the best customer service every day. Thank you for the amazing review Hope to see you again soon

"Nice hotel"

4
29/09/2015

The employees were extremely informative about the area. The restaurant (Daniella's Steakhouse) was exceptional! The room was spacious, comfortable and we could almost see the lunar eclipse from our room!!

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Thank you for taking a time to are hotel and restaurant your support and feedback inspires our staff to provide every guest with the best customer service every day. Thank you for the amazing review Hope to see you again soon

"Bang for the buck"

4
26/09/2015

All in all a reasonably priced place. The room was nice and clean and the service in general was very good. Value for your dollar. The only problem that we had was the plastic silverware which comes with the complimentary breakfast was placed with the eating side of the utensils up, thereby causing people to touch other utensils with their hands....... not very good.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Thank you for taking a time to are hotel and sorry for Break Fast not enjoyable and feedback inspires our staff to provide every guest with the best customer service every day. Thank you for the amazing review Hope to see you again soon

"Very Close to the Fairgrounds"

4
24/09/2015

We had dinner at the restaurant attached to this hotel on a previous trip to Syracuse, NY so we decided to stay here on a recent business trip. It is located one minute away from the New York State Fairgrounds in Syracuse just off of an exit for Interstate Route 690. The room was quiet, a decent size and the bed was very comfortable. The place was clean and the staff was friendly and helpful. The parking lot is big and can handle small travel trailers. Their restaurant named Daniella's was even better this time than our last trip.

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Thank you for taking a time to are hotel and your support and feedback inspires our staff to provide every guest with the best customer service every day. Thank you for the amazing review Hope to see you again soon

"Terrible!!!"

1
22/09/2015

Made my reservation back in June 2015 on BestWestern.com & went to check in on Sept 18, 2015 & they did not have me in the system!! The Hotel was full & the front desk lady called the manager only for him to say sometimes that happens with online booking. No apologies, no nothing! They called a dive of a hotel for us to stay in, which we had no choice but to stay as we just drove 10 hours with nowhere else to stay. Will NEVER go back to this hotel!! BEWARE!!

Dhaval P, General Manager at BEST WESTERN The Inn at the Fairgrounds, responded to this review
Thank you for taking a time to are hotel and sorry for our hotel your reversion not in our system and we provide every guest with the best customer service every day. Thank you for the review Hope to see you again soon