Aiden by Best Western Darling Harbour

I booked this hotel online but didn't pay much attention to the room space. The check in was smooth but got a bit surprised how squeezed the room was especially the bed area. Interestingly, the bathroom and toilet space was quite generous. The hotel location is just by the Darling Harbour closer to shopping areas like Westfield Mall and King's Street. The Hotel offers basic breakfast but very well prepared. Their coffee is to die for. The best part of the Hotel was the staff. The customer care was great and they were very helpful. Special mention to Ms. Vanier who was such a darling. The daily room cleaning was ok but could ahve been better. Other than the price that was a bit steep (like most things in Sydney), this is a place I would come back to.

Had a great time with friends here! Although the room has limited space but the amenities such as Dyson hairdryer, steamer and Rituals bathroom amenities which added an extra touch of luxury to the stay. The location of the hotel is convenient which is close to the tram station, 24hrs convenience store just around the corner, and a short distance walk to Townhall. I was so amazed by the water station on each floor that you can refill your bottle at any time. They also have a tap for sparkling water which is another bonus point for them!! Love it!

The room was stylish, cozy, and well-appointed with high-end amenities, including a Dyson hair dryer and a steamer. I particularly loved the Rituals bathroom products. Additionally, complimentary still and sparkling water is available for refill from in-house taps on each level. The staff were welcoming, and the location was convenient, with nearby restaurants and Pyrmont Bay as the closest tram station. A convenience store is also just down the road, along with scenic Darling Harbour. The on-site restaurant offers a warm and welcoming atmosphere for socialization and relaxation, as well as a good selection of bar and breakfast menu options.

Me and my sister had a great stay at Aiden Hotel Darling Harbour in Sydney. The staff were friendly and always ready to help. The room was clean and comfortable, with nice touches like high-quality lotion and a Dyson hair dryer, which was a great bonus. I really liked the water and sparkling water stations on each floor—it was a great convenience. The hotel's location is perfect, close to Darling Harbour and other attractions. Overall, I had a really enjoyable experience and would definitely recommend it.

Great hotel with the highlight being sparkling and still water access on each floor. The room was perfect for what we needed and loved that we could cast to the tv from our phones. Location was also great as it was near a train station as well as the maritime museum.

Needed somewhere to stay close to the Convention Centre for work. Aiden was only a 400m walk from the Convention Centre and so many other great sights... Staff very helpful, room was very clean and bed was comfortable. Also able to complete a 40 minute morning walk to see the Sydney Harbour Bridge and Sydney Opera House to get some photos.

Need to improve evening meal selection. Breakfast selection great. Everything else fine Clean and comfortable. Room this time more spacious then last visit. Good location and staff were great The staff at front bar excellent and very accommodating especially the young Asian female on the breakfast shift. She had great customer service skills

I can't fault this spot. The service from arrival to departure was 5 star, including bag storage after I checked out and returning to the Cafe for a cold drink after a busy days shopping. Absolutely perfect for a solo traveller, and very clever with place and storage. Loved the bathroom and duel head shower. Sheets were really crispy, slept like a log. 100% will be my go to spot for sydney

We had one night at Aiden Hotel, it is a fantastic hotel. We love the Art Work in the rooms & the lobby. We also liked the history of the building. Comfortable beds, quiet rooms and clean & tidy. Nice tolieties. The staff are friendly and helpful. Yummy breakfast. Thanks so much. We would love to stay here again in the future.

The hotel is excellent located in darling harbor. Close to Railway. Close to citycenter. It has excellent breakfast and dinner! Go there, you will be surprised how good a hotel stay can be. The stuff is super friendly and helps you with everything. Also I need to point out, that the room was in excellent condition, all brand new. Will go there again.

We had an overnight in Sydney, as on way to Cruise and what a great hotel. Room had twin beds, great tv, good shower and breakfast downstairs in the morning. Across the road is the walking bridge to Darling Harbour and we spent great Sunday afternoon exploring Madam Tussaud wax museum and a museum. Very clean and organised - highly recommend

Absolutely amazing from the staff to the room. Although the room is small, it was top notch. Nice and clean, very updated and all necessities at hands reach. Kudos to the staff!!! They help assist with lost luggage from airport as well as quickly ship an item I had left behind. A+ Staff and accommodation

Modern and comfortable restaurant and bar. Very pleasant and friendly staff that make you feel comfortable and accomodate to your requests. Our hotel wasn't tidy enough to make us comfortable. Visible dust on carpet, benches and around the place including cups, glasses and inside coffee machine. Cups and glasses were unusable with previous coffee, mild and lipstick stains and no way of washing them. Unpleasant strong oder from fridge. Not too clean. Bathroom wasn't too bad but there was visible hair from previous stayers and our thongs would leave "dirt" marks on tiles so clearly it wasn't that clean either. Otherwise it was a decent stay.

This was a quick overnight trip. The hotel was in a central local with walking distance to darling harbour dining and the city. Check in was quite easy with 2 kiosk where you can check self check in and it even gives you the room key. I stayed in a mural view room. It is really small but that was ok for me as it an overnight trip. The bathroom was a good size and modern. The room had a pod coffee machine with different pod strength coffee to choose from. One thing I found convenient was that on every level there is a free flowing sparkling and a still water tap. So it is included and you can refill whenever you want. I found this better than a bottle in the mini fridge because once you run out of that you have to either refill it in the tap or go to reception. So having something just outside your room to refill from is very helpful. My booking included breakfast. Be aware that if you get included breakfast it is not a buffet, instead is table service and you get to choose 1 meal and 1 drink. This happens right in the lobby where there are some table.s There is no restaurant per se. Otherwise if you don't have breakfast included you can just choose from a menu like you would in any restaurant. The menu options were good including anything from eggs on toast to eggs Benedict and avocado toast. I believe you can see prices online. Overall It was a good stay and I would recommend it. Just be aware of the length of your stay and the room size you pick + the included breakfast being 1 meal and 1 drink rather than a buffet as it is at most other hotels. I think for Aiden this may be more due to not having the physical space to run a Buffett breakfast.

My wife and I stayed 3 nights at this hotel on recent trip. We selected this hotel as it is close to the the venues for thearte and muscical performances we had booked and within walking distance of the CBD (15 - 20 minutes) Check in was smooth and efficient and there is a self serve reservation desk if reception is unattended. Decor is modern and clean throughout public areas. The room we booked was small but well equiped and inexpensive. We tend to book cheaper rooms as we don't spend a lot of time in them. The shower had good water pressure and hot water and hand wash, body wash, shampoo and conditioner supplied, which were avialable for purchase. The sleeping area had a wall mounted TV facing the bed, a telephone and clock on a small bedside table and a nook for the bar fridge and tea/cofffee facilities. Storage was adequate with some hanging space and two draws, one containg a personal safe. Beneath the TV was a small ledge which we used to store small items but we used the window sills for larger objects like kobo readers, tablets and head phones. There are no chairs in this type of room but the hotel provides to comfortable lounges in reception. There is a breakfast/dinner area on the ground floor along with a bar and coffee shop which provides breakfast from 6am onwards and coffee and bar service until 10am. At 10 the front doors are locked and access is via the room key. I highly recommend this hotel if staying in Darling Harbour. There are resturants of various standards close by, a Coles supermarket and bottle shop within a block and across the Pyrmont bridge a range of tourist attractions suitable for a family. If you want to relax in your room, travelling with children or staying longer I suggest booking a larger room than the one we booked (standard double)

We had booked the two balcony rooms on the 6th floor which were lovely. The bed was very comfortable and plenty of room for all our luggage. The breakfast was also very nice. However, we did have a cockroach problem which the staff didn't seem to take seriously. We spotted some while having an evening drink on our balcony. On heading down to report it to reception we found a dead cockroach by the lift. One of the receptionists came back up to have a look and said she would bring some spray back with her. Two hours later she still hadn't returned so we went back to reception to be given a can of spray to DIY! Part of the issue was getting the receptionist to understand what we were asking for. Language was definitely an issue during our stay although the staff were very pleasant. Having emailed the manager on our return he has assured me that there had been a misunderstanding and that the problem would be addressed with the staff concerned. We appreciate that these creatures are a part of Australian life but just feel that action should have been taken immediately. That said, I would still recommend the hotel situated very close to beautiful Darling Harbour.

Excellent choice for me. The rooms are small but well thought out. The shower gel in the rooms was by ritual and such a treat. I thought for what I paid it was a fair offering. The staff are helpful and always on hand and for central Sydney you can't go wrong. I was also impressed you could use a local gym for free and this was an excellent bonus. Also it is much better than a hotel gym and had loads of equipment. Breakfast was included and made the stay even better. Sydney as always was a delight.

The Hotel has a lot going for it. Great location, modern, clean, nice staff and good food. However I would have to say the rooms are a little off in that there is very little storage space and no seating other than the bed. Al in all we enjoyed our stay.