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Swindon Blunsdon House Hotel, BW Premier Collection, Swindon

Blunsdon, SN26 7AS, Swindon, Great Britain - See on a map
Swindon Blunsdon House Hotel, BW Premier Collection - Swindon Blunsdon House Hotel, BW Premier Collection The Swindon Blunsdon House Hotel, BW Premier Collection is ideally located in the center of Swindon. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Premier Blunsdon House Hotel, BW Premier Collection in Swindon is set in 30 acres of beautiful Wiltshire countryside, overlooking the Vale of Cricklade with views of the Cotswolds. An ideal place to stay in Swindon, you’ll be surrounded by picture postcard villages and ancient landmarks, not to mention the excellent shopping facilities of the town itself. With its great location, the Best Western Premier Blunsdon House Hotel, BW Premier Collection is famously welcoming and has been owned and run by the Clifford family for over 50 years, who celebrated their Golden Jubilee in 2010. With the M4 Corridor just one mile away, the Swindon hotel is convenient for London (80 miles), Bristol (40 miles) and Birmingham (85 miles), so you'll never be far from things to see and do. Take a walk along the Ridgeway, near Swindon and enjoy breathtaking views across the Marlborough Downs. In the fantastic surrounding countryside, you’ll find huge images carved into hills (like the famous White Horse of Uffington) and monuments that pre-date recorded history at Avebury and Silbury Hill. More practically, you can enjoy a bargain in the Swindon Designer Outlet Village and Brunel Shopping Centre. Close to the hotel itself at the Blunsdon Abbey stadium, you can find motorcycle speedway racing, featuring the Swindon Robins. The Best Western Premier Blunsdon House Hotel, BW Premier Collection in Swindon has fabulous rooms available for conference hire and is one of the most sought-after wedding venues in Swindon. This hotel, plus all that surrounds it, is a real hidden gem.

BW Premier Collection

Swindon Blunsdon House Hotel




Hotel advantages

  • Restaurant
  • Indoor pool
    Indoor pool
  • Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
  • Golf
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Guest reviews

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Sleep Quality

"Has seen better days. Avoid."

User 22/05/2022

Stayed whilst working locally. I was hopefully, before arriving, that this was going to be a pleasant hotel. It was not. My room was extremely dark. The furniture and decor was dated. It was like a festival to the 1970s. Even though I was staying in May and the temperature was cool outside, my room was very unfathomably warm, even with the window open. I had glorious views over the flat roof, where I could observe vegetation growing out of cracks and rain water pooling. Guttering was broken resulting in water streaming off the roof onto the ground below. One morning, the hot water was turned off whilst I was in the middle of my shower. Quite literally: no hot water. I had to ring down to reception and wait for it to be sorted. Not impressive at 8 am whilst getting ready for work. Breakfast was adequate at best. Food in the bar was marginally better, but the restaurant was not open at all during my stay (only open on Friday and Saturday evenings) so only option for food is the bar or room service. Bar is decorated nicely, but that is the only part of the hotel that could be described as such. Gym and pool, much like the rest of the place, are tired and have seen (much) better days. Grounds are nice and staff were pleasant, which were the only positives. Definitely would not stay again and would caution against others doing so.

Blunsdon House Hotel, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Matthew, It is always disappointing to read that one of our guests has not enjoyed their stay but even when we strip out the subjective aspects here, this is particular strange review to try and unpick. You complain that our food and service was adequate (or better!!) and then proceed to strongly recommend others against staying at the hotel. So much so you created this account to that end. We respectfully disagree with some aspects of your review - for example many of our leisure facilities are less than 12 months old (new spa, sauna, steam room and gym equipment) and could not be fairly described as tired. Our public areas (restaurant, bars, lobbies and corridors) have all seen full refurbishment in the last 6 months and we very glad that you liked them. We appreciate the feedback about your room amd you will be pleased to learn have a bedroom refurbishment programme ongoing. If you would like us to look into the specific issues you raise further, it would be extremely helpful if you were to contact the hotel operations manager ( and furnish us with your details. Kind regards, BHH

"Nice hotel"

User 04/05/2022

Nice hotel, rooms clean and tidy. Staff really friendly. Would be good if the menu changed every so often in the restaurant. If you stay often its gets a bit boring. Please put a plug socket next to the bed!!

"Delicious Afternoon Tea"

774candicel, Swindon 26/04/2022

I visited Blunsdon a house Hotel on Saturday as part of a group of 12 ladies celebrating a friends birthday. We all commented on how delicious the afternoon tea was (particularly the scones!) The team were very attentive and made sure we had plenty of tea and coffee. We all had a wonderful time. I'm looking forward to returning on a sunny day to enjoy another one and to take advantage of the gorgeous gardens and views.

"Birthday Meal"

User 25/04/2022

We visited on Sunday as a large group of 15 people after having visited 10+ times before. Everyone selected the 3 course menu. The vegetable soup was quite bland which was disappointing. Everyone else enjoyed their salads and cold meats. Main course carvery was superb and the veg and potatoes were fully available. Meat served with a smile and good sized portions. Desserts were very good as well, the crumble and custard was excellent. Service by the new trainee was really good and he was extremely polite and knowledgeable. Drink service was poor, although it was 15 drinks they took 25mins to arrive and most of us had finished our starters by this time. If they had of arrived earlier we would probably have ordered another round. Will be back for sure.


User 03/04/2022

We visited today for a belated Mother's Day afternoon tea in Carries Bar and I was blown away by the amazing customer service we received. Nothing was too much trouble and the afternoon tea was absolutely delicious, with so much we took a box of cake away. Such good value for money and a lovely afternoon in a relaxed environment. All the staff should be proud of the service they give. We will definitely be back!

Blunsdon House Hotel, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Sarah, Thank you kindly for reviewing us here at TripAdvisor. We were delighted to read that you enjoyed spending Mother's Day with us and we hope to see you again soon. Kind regards, BHH

"Brilliant atmosphere, friendly staff and an all rounder great place to visit."

User 02/04/2022

I have been visiting the Blunsdon House Hotel for years now and always leave extreamly satisfied. All the staff are super friendly and always accommodating when with my family. My last visit this week enjoyed side dishes and pizza which was great sat in Carries Bar overlooking the cotswolds with red run setting down (priceless views!).

"Horrendous evening meal"

User 01/04/2022

My wife and l attended the Hotel for an evening meal at approximately 8.30pm. We went to the bar ordered some drinks and looked at the menu. We went to sit on the 2 blue wingback chairs as they looked comfortable but was disgusted in how filthy they were. We decided to sit on the sofa and order our food. The menu was limited which was understandable after Mother's Day. My wife ordered a pizza and I ordered the surf and turf. The pizza was absolutely shocking and my wife could only manage 1 and a half slices. I decided to tackle my meal after waiting for a steak knife and mustard. I started with the prawns which had to be peeled and no water bowl had been supplied. The prawns had not be deveined and they were cold. Then I moved onto the tomato and the stem had not been removed. I now turned to the steak and this was the worst bit of the meal. It was meant to be medium rare, however it was at best medium and rubbery. The staff asked me if this was ok, I didn't want to make a scene as I've never complained before however I had to say it was horrendous. The main manager came over and apologised and offered a refund which I declined as I believe it not about being refunded. I wanted a lovely meal with my wife. I made the mistake to take the remaining steak home for my pedigree black flat coat dog. Three hours later I was throwing up and in the morning my poor dog had diarrhoea, this dog is feed raw meat. I would highly recommend you review your decision to eat here.

Blunsdon House Hotel, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
This account was created with the sole purpose of posting this detrimental review and was done so by a local competitor. We have asked TripAdvisor to remove this work of fiction and instructed our legal team to examine to malign actions of the gentleman concerned Mr Mark Ingle of the Vale hotel. We would ask that those reading this consider a wide variety of reviews from our property and reach a balanced judgement of the product and service we offer. Kind regards, BHH

"Great to place to stay."

User 26/03/2022

I was located here on a business trip and had an amazing time, super super nice place. Great environment. great people, great food, all around great place. Would recommend for anyone staying in the fabulous Blundsdon area.

"Excellent Stay, Exceptional Service"

User 26/03/2022

I've been staying at Blunsdon House Hotel for the last six weeks and the experience has been nothing less than excellent. The grounds and facilities are delightful, the gym is well appointed, and the staff has been competent, considerate, and sincerely helpful and polite. This is a wonderfully pleasant place to return to after work and has been one of the reasons that my extended business trip to Swindon has been such good experience. I will definitely be staying here when I return in May.

"Month of Blunsdon house"

Socojsp, Boiling Springs, South Carolina 26/03/2022

The stay at Blunsdon house has been amazing. The staff has been very helpful and they have kept my room very clean. I appreciate this hotel and definitely stay here again. I had one issue with a fridge and it was fixed in the same day. Thank you Blunsdon house.

"Don't ask for coffee"

Soutanglie, Hartley Wintney, United Kingdom 25/03/2022

I met a work colleague for the morning, we sat in the lounge which is delightful. Unless you want coffee. No service in the lounge, no service at the front desk, no staff at the bar but the chap serving breakfast did eventually take an order. What a missed opportunity. So simple to say yes, how many would you like?

Blunsdon House Hotel, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear SoutAnglie, You wrote to us detailing this experience shortly after it happened and we investigated and responded the same day. What actually happened is that you walked into our restaurant 25 mins after breakfast had finished at 9.55am, as a non resident without booking and demanded breakfast - although it quickly became apparent you would prefer not to pay. Our food and beverage supervisor Manos, politely explained that breakfast had finished in the restaurant but some could be prepared for you and taken in the bar which would be opening at 10am. He then immediately opened the bar and attended you (the receipt being generated at 10.02 for coffee). It was explained that the music was set to a moderate volume as part of the public areas atmosphere and could not be changed, but if you required a quiet area of the hotel to conduct business the library or a private syndicate room would better suit you . You attended Reception to ask for the card of the director to complain, which you were promptly given and he wrote back to you the same day - ironically with a polite apology and an offer of a cup of coffee on the house on your next visit. We serve hundreds of cups of coffee every week without issue and really do not feel that there is any legitimate complaint to answer here, particularly after we addressed your concern promptly and at the time. Kind regards, BHH

"Great weekend"

Billy W, Harrogate, United Kingdom 27/02/2022

In a word - superb. My wife and I stayed here from Friday, 25th to Sunday, 27th February and were very impressed with this exquisite hotel. Spotlessly clean, elegant decor, friendly and efficient staff, what is there not to like? The breakfast buffet is extensive and delicious, dinner is well cooked and well presented and service impeccable. A thoroughly enjoyable stay and a place to be recommended.

"Luxury Afternoon tea held in a children's creche"

JohnPaul78, Swindon, United Kingdom 09/02/2022

We went here to experience a luxury afternoon tea as we have been to many other places and thought we would give this one a go. We arrived and was shown to our seats which was in Carrie's and we were sat in an area over looking the swimming pool. The food and service was acceptable, however we both didn't expect to be bombarded by children running around and shouting as they had finished a swimming session for nearly an hour. None of the parents seemed to have any control or purchased anything from Carrie's, they just sat and let the children run wild. Annoying none of the staff said anything to the parents either, they just watched. In our opinion we should have been sat in a more quiet area, as this was supposed to be a luxury experience which unfortunately, it was anything but...... The manager Eduardo Cury did come over and asked if everything was OK towards the end of the afternoon tea, when we told him our feelings he did offer to move us, which was pretty pointless as we had nearly finished. We did speak to reception when we were leaving who agreed it was not acceptable and Eduardo then took us off to try and resolve the issue. He gave us his email address and said if we book again he will give us a complimentary glass of procecco if we give them another chance. I did say I would have expected a complentary tea, so they could have another go at the luxury experience they are advertising and we were expecting, but he was unable to do that. All in all a very disappointing experience and the resolution was not great either.

Blunsdon House Hotel, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear JohnPaul78, It is always a little bizarre when one group of customer holds the conduct of another group of customers against an establishment. While we were sorry to read that you felt the behaviour of others detracted from your experience, we do not feel this review is very fair. We are and always have been an inclusive hotel, run by a family, for the enjoyment of everyone including other families for almost 70 years. The hotel has many public areas suited to taking high tea and some far more tranquil than others but Carrie's bar is very much the bustling centre of the hotel and adjoining fitness centre. To post a "terrible" review here, particularly after you profess that the food and service were both of a good standard is, we feel unjustified. Eduardo our Duty manager engaged with you on this issue but felt your request for a complimentary revisit , simply due to the presence of family groups with children was not a reasonable one . Given your strong adversity to younger guests you may be better served seeking out adult only venues in the future. We feel that the resolution offered exceeded the legitimacy of this particular complaint. Kind regards, BHH

"Afternoon tea"

User 29/01/2022

I would like to thank the staff for making it an enjoyable afternoon. The tea was delicious ,staff friendly and nothing too much trouble. Nice relaxing atmosphere despite the occasionally noisy blast from snooker players. We will be back

Blunsdon House Hotel, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Kathyml736YN, Thank you for posting this great review. It was fantastic to read that you enjoyed your luxury afternoon tea, in a relaxing atmosphere. We look forward to welcoming you back again in the future. Kind regards, BHH

"Great Christmas"

Ivo197152, Cambridge, United Kingdom 28/12/2021

We had wonderful 4 days over Christmas and would like to say a big THANK YOU to everyone at the hotel for making our stay so memorable. The hotel was beautifully decorated, the food was great and the warm welcome from all the stuff made us feel like at home. Looking forward to our next visit in spring.


User 09/12/2021

We been to the hotel before with young children but they recently change the pool temperature and can now be as low as 27.5! It was 28.5 when we went and could only stay in the pool with the kids for 25mins before they were shivering. Very annoying when it's advertised as heated to a comfortable temperature (hotels words). Well that's not a comfortable temperature. I used to over look the tired changing rooms as pool was warm but now it's just a let down. Shame as we used to spend a lot of money in the pool and on food after but won't be going now.

Blunsdon House Hotel, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear U9103DTRamandam, This review is inaccurate and misplaced . We have asked Tripadvisor to review it as we believe it falls outside of the guidelines for posting. Indeed this account was posted with the sole intention of posting a single malign review. The swimming pool is maintained to a temperature of 28.5C (+/- 1C) - tonight the temperature was 29.4C. Despite any assertion to the contrary, this sits at the very upper end of official guidance for leisure pool temperatures and is comfortable for vast majority of users. A quick internet search will confirm this with ideal swimming pool temperatures sitting between 25-28C (dependant on use) and that too hot a water temperature can prevent the body from cooling down, which can cause overheating. Our pool is the warmest in the area, precisely as advertised and maintained to an exacting standard as are the facilities in the club. We quite simply do not accept there is genuine cause for complaint. Kind regards, Blunsdon House Hotel

"Time to relax"

67scottishlass, Gillingham, United Kingdom 28/11/2021

Time for a few days away. Checked in to the hotel, lovely setting. Easy to park and access our room. The decor was dated, and the room not very clean. The clock on the wall not working, but only needed a battery. The extractor in the bathroom not working. Limited hot water to shower or bath. The toilet system was very noisy and not easy to use. Although not the hotel's fault, other than sound proofing, very easy to hear neighbouring rooms. Food was poor and not good value for money, and the staff were uninformed of daily menu. Breakfast choice was disappointing, and not very hot to eat, along with the coffee. Evening meal on the Thursday night, was ok, but we had to eat in the bar as restaurant wasn't open. Friday night meal was poor even in the restaurant. Overall for the price of the 3 night break, I could not recommended the hotel.

Blunsdon House Hotel, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear 67 Scottish lass, We were sorry to receive this review. Having discussed it with the duty management team we have been unable to verify much of what is raised in this review.. We have not for example received any complaints relating to a broken room facilities, nor do we run a "daily menu". Please drop us a line at the hotel, and we will be happy to investigate the issue you raise further but require some more detail. Kind regards, BHH

"Tired bedrooms in need of a makeover"

Acrobatic1, Cambridge, United Kingdom 08/11/2021

We only had a fleeting visit to this hotel arriving late and leaving early the next day. First impressions were good but the corridor leading to our bedroom was sterile and had a badly stained carpet which is always off putting. Our bedroom and bathroom were a good size but we were immediately struck by a strong curry smell that, despite opening window and keeping it open all night long, still lingered in the morning. If we'd arrived earlier, we would've asked for a room change but tiredness had got the better of us. Our room was very dated, stuck in the 1970s and really crying out for redecoration. It may well be that the hotel has already started a refurbishment of bedrooms, it is worth checking as our room was not reflective of the public areas which were in better decorative order. Our shower pressure was poor and the ugly ‘hose style' hairdryer was not fit for purpose. The bed, however, was comfortable and we got a good night's sleep. Breakfast is buffet style and perfectly adequate if you are a meat eater but limited for vegans which one of us is. There were no vegan sausages, for example, only vegetarian containing egg, which was disappointing. Staff at breakfast were professional and helpful supplying us with soya milk as they don't stock oat milk. Still, we were sorry not to have been able to stay for long enough to try out the spa facilities and we think the hotel represented value for money. Certainly it's one of the cheapest ‘4 star' hotels we have ever stayed in. And we travel a lot. On balance, we would likely stay again if in the area.

Blunsdon House Hotel, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Acrobatic1, Thank you for posting a review of your fleeting visit here at Tripadvisor.We were glad to read that you enjoyed a restful nights sleep. Much of what you raise is accurate and astute - as you assert we are currently undergoing a bedroom refurbishment programme (with several of our new rooms only finished last week) and we already have new corridor carpet on order for installation early in the new year. It has proven a frustrating and difficult time for hospitality business with many best laid plans disrupted or delayed because of serious and ongoing supply chain issues. We do hope that you will have the opportunity to revisit us again in the future and make use of our brand new spa facilities and see the changes we have been making. Kind regards, BHH

"Lovely hoel, friendly staff"

Diane C, Oxford, United Kingdom 08/11/2021

My husband and I enjoyed our one night stay at Blunsdon House Hotel. We had an executive room, which had the added bonus of a small balcony with far reaching views. The room was spacious, clean, warm, and the bed was the most comfortable hotel bed we have ever slept in, no backache in the morning. Dinner was lovely in Carries Bar, we had a nice table tucked away in a quiet corner. Breakfast is plentiful, tasty and lots of choice. We enjoyed using the leisure area, pool, jacuzzi, steam room and sauna, even though it was quite busy on a Saturday afternoon, it still felt safe and able to use facilities freely. The biggest shame is that having a room in a separate building , it means walking outside along a path by the car park to gain entry back into the main hotel for using the leisure facilities, bar and restaurant, we had to make a run for it to try and keep as dry as possible when heading for breakfast on a rainy morning! Maybe some sort of covered walkway would be worth investing in if possible. It seems the hotel is in a bit of a flood area, we were slightly trapped in the main building after breakfast when the rain fell heavily, and water flooded into an entrance. We mucked in and helped the staff with mopping up procedure, laying down towels and sweeping water back out of the door, luckily we are down to earth, helpful people, not sure how many residents would have pulled their sleeves up and got their feet wet helping to stop the flood ! Despite all that, we would stay again.

Blunsdon House Hotel, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Diane C, Thank you for publishing this delightful review. We were very glad to read that enjoyed your time with us. The hotel is located on a free draining limestone hill, approximately 500ft above sea level. Historically we have never flooded but recently we have seen some flashing flooding as a result of the unprecedented deluge rainfall (3inches in one hour during the time of your stay) which simply overloads the local drainage infrastructure. We really appreciated the help offered and the time and hope to welcome you back to the hotel again soon. Kind regards, BHH

"Hotel Stay"

Davidwyatt800, Cornwall, United Kingdom 31/10/2021

This hotel is very welcoming and has a family perspective. I would recommend this hotel to anyone who was away on business. There is plenty of space in the room for those like me who have paperwork to do, or just away for a short getaway break the hotel has a lot to offer.

Blunsdon House Hotel, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear DavidWyatt800, Thank you for choosing to stay with us and for posting this great review - We really appreciate it and hope to welcome you back again soon. Kind regards, BHH

"Very tired hotel, I wouldn't return."

MitchD308, Berkhamsted, United Kingdom 31/10/2021

The pool area of the spa is pleasant (changing rooms were not particularly clean and the shower area is not particularly nice) and the bar areas were good, we did not dine in the restaurant. The rooms however are very very tired and I wouldn't choose to stay in them again. The hotel is old and the rooms in particular are being maintained at best effort, at 10pm having settled into our room we became aware of a significant dripping noise occurring behind the room wall which was relatively loud. We then became aware of water droplets running down the bedroom wall. We immediately informed reception who sent up maintenance and management representatives. They investigated and having opened up the between room recess discovered significant water running in and established a burst pipe to be the issue. I completely understand this to be a situation beyond reasonable control but the reaction was not. I immediately asked given it was 10pm to be moved rooms to which I was swiftly told that was not possible and that the hotel was fully booked. Furthermore it was casually stated that the pipe had been turned off and the dripping should hopefully stop soon (the dripping was still loud and droplets were still appearing on the wall). I accepted this and changed for bed, only for 10 minutes later to be informed there was now a spare room and they could move us if we wanted. This to me means that an individual guessed at the availability, (had they indicated they would go away and check this would have been far more acceptable) and were more than content to let us stay in the room had I not initially asked for a change. I would have accepted the situation had immediately we been offered a new room and a heartfelt apology had been issued (the response I had was it's an old hotel and this happens). By the time we had then got dressed again and repacked having settled again this caused frustration and no inclination of any form or further apology or want to make our stay better. I emailed the operations manager, it took nearly 5 days to get a response. A very generic response (we will use feedback to improve etc) and that we could be offered a family and friends discount for a future stay if we booked direct ( highly unlikely we will ever). It is just very disappointing given that with the real estate they have it could be so much more.

Blunsdon House Hotel, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Mitch, We are sorry to read that a water leak impacted your stay and detracted room your overall experience. Whilst rare, a leaky pipe can happen in any property at any time and although parts of the original building are over 200 years old, they are well maintained to an independently judged, 4 star standard. Our records show the management team and our on call engineer responded promptly and while the hotel was full we were able to turn around a departed room, at short notice, in order to accommodate a room swap. We value our team and they are all working exceptionally hard, under some very tough circumstances. Like everyone they are entitled to an occasional break, particularly during half term when the children are out of school. We do not consider an investigation and return response within 4 days to be unacceptable given the circumstances. It is regrettable that you feel that you will not return, but nevertheless our goodwill offer remains open. Kind regards, BHH

"Something for everyone"

Lester_Thomas, Newbury, United Kingdom 18/10/2021

We had a family group of 20 with ages from 8 to 80 to celebrate my mums 80th birthday. The hotel amenities were great with something for everyone - a lovely pool, tennis court, nice bars and restaurant and above all very friendly and helpful staff. Thanks for a lovely weekend.

"Wonderfully welcoming stay, superb staff and perfect for families."

Ellie P, London 14/10/2021

We had a wonderful stay at the hotel in October. The staff went above and beyond. They were so welcoming and accommodating with the extra help that is always needed with our 2 young children. When we arrived early we were able to use the swimming pool and a member of staff there was extra specially helpful with all of our luggage and filling us on local amenities. We were with a large group celebrating a 40th birthday and the restaurant staff are able to give us our own area which was fantastic. On checking out we left some toys in our room and the staff are very kindly post them back with some extra goodies for our children. The rooms were also perfect for families as they have lots of space and a bunkbed. We will definitely be staying here again as we felt so welcome and the facilities were so modern and extensive. Thanks all for our stay!

"Dreadful! We won't go back."

User 13/10/2021

We visited for a spa day, at a cost of £250. Food was poor, treatment was let down by incessant chat by the therapist. Then when we got home, the hotel called numerous times, literally as we got in the door, to say they had undercharged us and we owed a further £15 and needed to pay it now. The hotel could not account for the additional cost, they could not offer a reasonable explanation and jus kept telling me that I had to pay another £15 on top of the £250. I paid the extra and made a formal complaint, I received no reply. I then emailed my complaint directly to the manager, again, no reply. I called, no reply. Such a poor service, it ruined the visit completely and we would not go back.

Blunsdon House Hotel, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear W276PXchrisR, This review is extremely strange. We do not advertise or sell stand alone a spa day product although we do provide beauty treatments with access to the fitness centre. We are not a spa destination hotel, nor do we advertise ourselves as such. We have not received any complaint matching this description, verbally or in writing. It would be certainly be unreasonable to expect any customer to pay additional charges without proper explanation and also extremely strange for a customer to then pay under such circumstances. Please contact us at with the details of this event and we will investigate it for you thoroughly. Kind regards, BHH

"Weddings at Blunsdon House Hotel"

User 12/10/2021

We had our lovely wedding ceremony and reception at Blunsdon House Hotel this weekend and it was AMAZING! Grace, the hotels wedding coordinator was incredible from start to finish, throughout all the preparations and planning stages to the day itself where she was on hand all-day to keep things running smoothly! She went above and beyond to make this memorable experience for us. The hotel itself has stunning views and we really enjoyed them from the balcony of the honeymoon suite, we sat a looked at the stars and watched the sunrise across the countryside. Our guests all appreciated the hotel and it is extremely family friendly, the park and pool kept all the children entertained. We also used the on-site bar, restaurant and spa, all the staff are professional and together help made the whole experience unforgettable! We would like to thank them all. We would highly recommend this hotel both to future brides and grooms and those with families wanting a mini-break!

"Pleasant enough that would return"

G9176JQpaulineh, Cheltenham, United Kingdom 10/10/2021

Overall pleasant Sunday lunch with family. Starter and main course Food was a buffet which you helped yourself to…nice but prefer to be served due to people all using same implements to serve. Didn't feel Covid19 safe. Service was ok but staff stood around chatting when they could have been more attentive. Once flagged they came immediately to see us. Catered for one gluten free in our party. Lots of space in the dining room. Nice atmosphere for families.

"Disappointing visit to a Best Western Premier"

V9426TApaula, Farnborough, United Kingdom 09/10/2021

Standard rooms are just about average, premier inn are better, and the corridor had a funky smell about it. The breakfast is average too, buffet style very limited if you are vegan ok if you eat egg. Was told that I was not entitled to a room upgrade with my loyalty level for BW rewards due to availability but the hotel was not busy and rooms available online. When a said there were rooms available on line they said it is not offered as standard as they are a premier hotel, and there is a charge too. The charge that was quoted was more than an upgrade that I was offer at a BW premier plus for a junior suite! Even though the receiptionist said what the charge was they were still not offering an upgrade to me. Shame as the hotel in the public areas is very nice. Didn't use the pool or gym so can't comment on those.

Blunsdon House Hotel, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dar V9426TApaula, Thank you for writing a review. Much of it is based on the misconception that we are a Best Western Premier Hotel. We are not, nor do we advertise as such. Please allow us to explain. Best Western is a worldwide consortia of independently owned hotels, which is divided into multiple sub brands. These include Best Western Premier, Best Western Plus and Best Western Core. These hotels are quite strictly controlled and operated mandated scheme like the loyalty programme and upgrade scheme you mention. Two much looser Best Western affiliations also exist - Best Western Premier Collection (4*) and Best Western Sure hotel collection (3*). Under these schemes each hotel is free to set its own operating standards according to it's local market positioning. These standards often vastly exceed those mandated by Best Western, but on occasion may also offer less. All of these brands are named and promoted by Best Western International in the U.S. We appreciate this may be confusing but is something over which we have no control whatsoever. We do actively free upgrade returning customers and as apriority, also those that book direct us. We are able to do this from saved agent commission and marketing costs. Please accept our apologies for any confusion and if the next time you are passing, you book direct, we will ensure you have a fantastic stay to remember - complete with complimentary upgrade. Kind regards, BHH

"Very poor"

710edwardw, Lauder, United Kingdom 09/10/2021

Upon arrival I was changed room three times due to lights not working. Rooms were average at best. What was far more disappointing was the food. Calamari was good. Everything else was mushy and not freshly cooked. Pizza was awful - even worse than rest of the food. Definetley not 4*. Glad I shan't have to return.

Blunsdon House Hotel, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear 710edwardw, We were sorry to read that you felt you had a poor experience. it is always regrettable to learn we have missed the mark and failed to meet a guest's expectations. We do have a senior manager on duty at all times whose role is to assist in the event of an issue. Having checked our management records we cannot find any report that matches the account described here - in particular a multiple room change, which are recorded as a matter of policy. We serve many happy customers a meal each day and all food is prepared fresh to order. The pizza in the picture is clearly freshly prepared although it does seem to have a gratuitous amount of cheese on it. While "extra cheese" is an order option we have been unable to investigate what went wrong here as this review has been posted under a pseudonym. If you would like to investigate the matter further for you, please contact us at the hotel and we will look into this further for you. Kind regards,

"Fabulous weekend"

Capri60, Devon, United Kingdom 05/10/2021

Fabulous weekend. Friendly Hotel . Both Gentlemen behind bar went out of their way to help. Bar food & wine delicious. Garden very welcoming with great seating . Swimming pool perfect temperature. Added bonus of well equipped gym. We will definitely stay here again .

"Amazing hotel and wonderful staff"

KarenO195, Swindon, United Kingdom 05/10/2021

Booked for two nights for my Sons wedding at the hotel. We live in Swindon so near to the hotel but wanted to enjoy the wedding without booking taxis. Wow what an amazing stay. The staff are fabulous, breakfast soo good and plenty to choose from. Dinner in the Flame restaurant in the evening before the wedding day was beautiful and Carries bar for food and drink also a great place to stop for a drink or two. Room was very clean (although bring bottles of water as non in the room, and some liquid soap as only a small bar in the bathroom for hand washing) Grace the wedding planner at the hotel was fantastic, nothing was too much for the bride and groom and also the guests. We loved the whole experience at the hotel and will definitely be booking meals there. We stayed in the main hotel but the bridal party stayed in the Pavilion which looked amazing. Thank you to all the staff for a fantastic few days you all are a credit to the hotel.

"Overnight stay"

User 04/10/2021

Everything you would expect from a hotel in this price range plus a bit extra - room was clean and neat with a little balcony, the curtains were very effective at blocking light to sleep, bathroom included a stand-alone shower (which is always nicer than standing in the bath), food was excellent (we had an evening meal and breakfast), and the staff were always friendly and helpful. Note that there are electric vehicle charging stations in the car park for guests with EV's. Very likely to stay here again.

"A great weekend"

User 04/10/2021

I spend the weekend at the hotel for a friends stag do. Fantastic experience, the room I stayed in was welcoming and well priced. The manager was really friendly when I spoke to him. Highly recommended.


User 30/09/2021

Good hotel in nice surroundings easy to find all the staff are very polite friendly and very helpful the room we stayed in was clean and tidy but was a little tired and needed a little TLC, We stayed for three nights but no room service for the time stayed so run out of tea, coffee, milk and toilet rolls etc but was soon replaced when asked for no problem. Could not use the spar facilities as fully booked so recommend booking in advance the breakfast was nice with a good choice of things to eat, just down the road in the village is a good pub with great food and a good local atmosphere we would come here again

"Lovely stay overall"

hopesprings12345, London, United Kingdom 26/09/2021

So overall we had a nice stay at this hotel. Staff were super friendly and helpful - we were in town for a wedding and needed to get changed. They made sure we could have our room at 1230, which made all the difference. And then we got a late checkout to midday, which enabled us to enjoy the leisure facilities. The jacuzzi is lovely, as is the pool and was the perfect round off to our weekend. The grounds around the hotel are really nice and the views over the field can be seen from the terrace - nice place to have a coffee! The rooms in the original building *are* dated and there is no way of getting away from this. As others have said, there are no plugs by the bedside and the taps in the bathroom were very strange in that they were set so close to the back of the sink you could hardly use them! That being said, the room was spotlessly clean, bed was comfy and water pressure was great - and my partner actually loved the decor, saying it reminded him of Poirot! Room came with good facilities including an iron, shower gel etc and tea/coffee making facilities. I do think a basic redecoration could lift this whole part of the hotel, but it wasn't enough to stop us staying again. Breakfast was good in terms of variety - full English and continental available from the buffet. But I was troubled by the complete lack of ventilation in the breakfast room during these Covid times. There were several doors to the outside which could have been open but weren't - creating a stuffy atmosphere, which is not ideal when the room was packed. We asked for the door near us to be opened and a waitress obliged, but this should really be thought about when the room is so busy. This was the only issue for us in an otherwise very nice stay. We are actually thinking of coming back for a weekend away!

"Good solid hotel"

User 24/09/2021

Stayed there overnight this week, basically as a stopover on a drive from Kent to Cornwall. Nice room, in the annexe section, and had a perfect night's sleep. Restaurant serves good food, and the grounds are very spacious. Given the crazy times we are going through I think they are doing very well, and have responded wisely to Covid in terms of removing the unnecessary clutter of cushions from the bedrooms and similar measures. I'd stay there again as a stopover very happily.

"Service and cleanliness really poor"

User 22/09/2021

We stayed at the Blunsdon House Hotel for 2 nights, the room was not serviced, once we reported this, we were told we had to request this, but were never given this information. The staff were all abrupt and rude - other than the receptionist who was helpful as far as she could be. Cleanliness of the room was awful, carpet filthy and very old and tired. Bathroom cold tap hardly any pressure. Windows all dirty and bed felt like it has been there far too long.

Blunsdon House Hotel, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Orders562, We were sorry that you felt the need to write this. In common with most hotels we are currently operating a "service as required policy" for bedrooms and this policy seems to be the motivation for this review (to the point that you even set up a TripAdvisor account specifically to publish this single, malign review). We have been operating this policy throughout the entire pandemic for the enhanced safety of both guests and staff, with great success. In order to communicate any departure from our normal operations we have done the following - issue a explanatory welcome letter to every guest upon check-in, this same letter is laminated in each room and also prominently displayed at reception. Identical information is also published on our TV system and our reception team are available to field query 24/7/365. To say that we did not communicate this policy is simply not accurate - this information is freely available and widespread. We did not record any complaint at the time of stay relating to room cleanliness or standards. We have a senior manager on duty to field such concerns (or provide a turndown service if requested) and would always encourage any guest with an issue to raise in it a way that affords us the opportunity to quickly and equitably remedy. Regards, BHH

"Relaxing mini break"

KJGBH, Bath, United Kingdom 21/09/2021

We had a couple of very relaxing days, excellent food and restaurant areas, friendy and helpful staff, fantastic facilities, very spacious, light and airy rooms, amazing panoramic views, lovely garden seating area.....just all round perfect.

Blunsdon House Hotel, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear KJGBH, Thank you for posting a review here at TripAdvisor. We were delighted to read that you had a relaxing mini break, enjoyed all the amenities of the hotel and we hope to see you again soon. Kind regards, BHH

"Relaxing, positive experience"

User 21/09/2021

Interesting mix of styles. The hotel has been clearly built in 3 stages in different decades. We stayed in the Pavillion building which is seperate from the main building in a large room with balcony. In some areas the styling is dated but I didn't see any signs of wear and tear. Flames restaurant was fully booked for Sunday lunch so we only ate breakfast there. Breakfast was very busy one morning and very quiet the next but no issues. The bar meals we had were good. I sensed they may have been short of staff but those who served us were all very good. Good gym and swimming pool. Free parking. Very relaxing positive stay.

Blunsdon House Hotel, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear John, Thank you for choosing to stay with us and for posting a review here at TripAdvisor. You are quite right to observe that the hotel has been built over a number of stages, the original building dates back to the late 1800's and was dramatically extended in the 1990's. The pavilion and Blunsdon Fitness + are the latest additions to the property. We were glad to read that you enjoyed the blend of architecture and had an enjoyable, relaxing and positive stay. We hope to see you again soon. Kind regards, BHH

"Room was appalling! accused of smoking in the room and trying to charge us £75! We don't even smoke!"

User 20/09/2021

Absolutely terrible decor in bedroom. Upon arrival the front and reception looks decent. But the wallpaper was hanging of the walls in the bedroom. And the facilities in the room definitely need updating. Would rather stay in the premier inn! Definitely not worth the money at all! Will NOT be staying again!

Chris Clifford, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear EmmaJ1562HK, We do not feel that this review is indicative of the product we offer, nor is it accurate and has been written as revenge for a cleaning charged incurred. On the evening of your stay our duty manager was called to your room by another concerned guest, who reported a strong smell of smoke. Upon departure it was not only indisputable that you had been smoking in the room, but had likely been smoking illegal substances. This required the room to be blocked for the following day, thoroughly cleaned and ozonated. We politely request guests do not smoke in house bedrooms, as it is a significant fire risk and to the gross detriment of other guests. Our pavilion bedrooms have private balconies / patio's that facilitate smoking. We have reported guest misconduct in this case and ask that any third party reading this review consider the context in which it was posted. Regards, Blunsdon House Hotel

"We travel alot , and we have high standards -this hotel and its staff really met all our requirements. "

lyndawH7007HO, Folkestone, United Kingdom 17/09/2021

So enjoyed our short break at the Blunston House. Really nice warm welcome from very friendly staff. Our room was in the Pavilion and was so comfortable. We had chosen an executive room, and we were pleased to have both a shower and bath.Loved the views over the countryside and the table and chairs on our patio.Was good to have the car parked close by. Breakfast was excellent, everything was fresh and nicely prepared.No hesitation on clearing our plates.A big thank you to Carla and all the team. Spent an afternoon in the pool and jacuzzi (wet day) Once again friendly staff and everywhere very clean. A couple of problems with menus, but the duty manager really went out of his way to make sure we were happy.A big thankyou!!. We travel alot, and we have high standards_ this hotel and its lovely staff really met all our requirements. Would recommend this hotel or shall we keep it our secret.

"Poor and understaffed"

Pauline90, Mersham, United Kingdom 12/09/2021

The hotel is very tired and dated and they don't have enough staff. Even though we were given a check-in time of 3pm the room was not ready until 4.15pm. I was offered a £20 discount because of this. The bedroom was large and spacious but don't book here if you need to do any work. The WiFi is intermittent and very slow. Bedrooms and bathrooms in need of an update. No power sockets by the bed and one of those awful hose hairdryers provided in the bathroom. I was not told at check-in that they only serve breakfast until 10am on a Sunday. I arrived at 10.02 to have my breakfast to be told “no, we stopped serving and we need to get ready for lunch” by quite a rude lady. All in all if you have other options in the area I would take them!

"Misleading Afternoon Tea Prices??"

User 10/09/2021

Me and my wife had afternoon tea here, looking online the menu states £14.95pp however when we was seated we was charged before even receiving a drink and we was charge £17.50pp. When you walk out of carries bar there was a poster stating ‘afternoon tea £14.95'? Even though it's only a couple of quid it more principle and is actually quite naughty. Upon calling the hotel too book the afternoon tea we also was not asked about sandwich choices so we did not eat the ones we did not like or questioned upping food allergies?

"Mr Gabb"

User 28/08/2021

Stayed here for 2 nights wall paper pealing of ceiling room 223 order evening meal 6 turned up 2 mealsand side late,ran out of beer,would not accept credit card as a tab over the bar,had to quit for cooked breakfast .poor for a 4 star hotel

"Wedding Reception."

317roseb, Wiltshire, United Kingdom 24/08/2021

Not sure about putting this on Trip Advisor. Recently attended a Wedding here , absolutely Fantastic Venue, from arriving to leaving this place and Staff were amazing. The Wedding Breakfast, although delayed (not their fault) was 5 star the size of the portions were huge, still made room for the Toffee Pudding. Grace the Wedding Co ordinator was so helpful and her team worked very fast.

"Beautiful views"

SophAga, London, United Kingdom 18/08/2021

stayed for two nights with my young family. Our room was huge, with a bunk bed and also another sofa bed, plus a king size bed in the middle. Shower was excellent, and we had tea, coffee and hot chocolate in the room too. There was also a small fridge to keep things cool, very handy for water bottles. We also used the pool, which you have to pre book. Sadly we did miss out on one day's swimming because we booked too late, so make sure you book in advance. The grounds are lovely and there is a small play area for the kids which is lovely too. The hotel is dated, but it adds to the charm. Breakfast is excellent, lots of choice and lots of space in the restaurant. We also had dinner in Carrie's bar, which was also good. Kids meals are really nice, i had a Caesar salad which was ok, but too much dressing. My husband had a pizza, which was big and tasty. One odd thing though was being asked to pay before the food had arrived. Thought that was a bit odd/rude, but i'm sure they had their reasons. all in all the hotel is lovely and great for families. They also have a small playroom, with some electronic games. Lovely base for our Cotswold trip.

"Midweek break"

User 11/08/2021

Beautiful setting, impressive foyer with a lovely mix of old and new decor. Fresh & vibrant colours with interesting features throughout. Professional greeting at reception, layout and facilities explained thoroughly. Our bedroom was spacious and elegant with a four poster bed and Juliette balcony offering stunning views across the entire valley. Perfect on a Summer's evening. We would have happily awarded the full five stars but felt that our enjoyment of our evening meal was comprised slightly because the hotel was catering for a large coach party and the Flame restaurant was closed to other residents. We did however enjoy a superb evening meal in the Carrie's bar but would have much preferred the ambiance of a more intimate setting and service. For example we had to order our food choices and drinks at the bar instead of waitress service. This was a real shame as the meal itself was faultless. Our dining experience was however greatly enhanced by Holly, (bar supervisor) who went above and beyond to appease us and ensure that we were looked after. She's is a real asset to the hotel! We did not get chance to use the leisure facilities but they looked fabulous. Although we were there for a romantic break we were pleasantly surprised at the extent to which the hotel catered for families including small children. A refreshing change! So overall we would love to return to the hotel in the future but would check first the restaurant was available!

"great times"

User 31/07/2021

İts a beautiful clean hotel. The staff are really friendly and kind. Enjoyed every minute of my stay. Perfect place to relax and chill. Lobby is really nice and the rooms are well decorated. Certainly will visit again.

Chris Clifford, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Saftercank, Thank you for the great review. We were delighted to read that you enjoyed your stay with us and had a great time. The lobby is the beating heart of the hotel, hosting the "geo-chron" world timer, tropical fish tank and occasional complimentary sweet treats (often "Turkish delight"). We hope to see you back at the hotel again soon. Kind regards, BHH

"Excellent relaxing stay for two"

202kim, Worcester, United Kingdom 30/07/2021

Excellent 3 day stay with my mum, we were allocated Room 370 in the Pavillion, executive room with twin beds and a balcony. It was very clean, in fact spotless my only critism would be a lack of tea bags , maybe some variety of different teas would be great and long life milk, you supply a fridge so why not proper milk ? I assume due to covid we had no spare pillows and no bath robes. But definitely not a compliant. Pool was great, the jacuzzi was very hot , I did speak to the manager who said it was above average temperature and went to adjust it immediately. All in all we would definitely return soon

Chris Clifford, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear 202Kim, Thank you for the great review, it will help other travellers when making their hotel selection in the area. We were glad that both of you enjoyed your stay and we hope to see you again soon. Kind regards, BHH

"Near end of lockdown stay"

Mad H, St. Albans, United Kingdom 04/07/2021

My wife and I stayed at the Blunsdon House Hotel last weekend of June, no particular reason other than we just wanted to get out of the house and previous stays have been brilliant. The hotel's definitely gone through some more refurbishments since we were last there, the staff are as friendly as always and the adaptations made for the C-19 rules are unintrusive and more than acceptable. Hats off to the staff in the bar for having to serve tableside! Breakfast wasn't the buffet that was served last time, for obvious reasons, but the waitress was promt and attentive, regardless of how busy it was (who knew everyone and their uncle wanted to have breakfast in the same 15 minute period?!). The grounds are incredibly well kept, and the new spa / gym is a fantastic addition to the site. Room was comfortable with extra pillows offered from reception on my wife's request. Air conditioning was a gentle humm and nicely effective for a pleasant night's sleep. We had a balcony room in the pavillion with a beautiful view - would definitely recommend (room 201 if my memory serves). All in all, another lovely stay - looking forward to visiting once things return back to reasonable normality!

"Not an executive sleep"

User 04/07/2021

Stayed in the lovely executive double room in the Pavillion. Beautiful view and room very nice . Balconies are close together so privacy is limited . Unfortunately the mattress was old and tired ( did also look at mattress and it was also visibly old and collapsing around edges ) and we had two very uncomfortable night's sleep . Breakfast dining was a bit hit and miss. Waiting or not getting items for us , and people around us . Service not running well having to serve people. Would have liked fruits , granolas, cheeses , meats on continental . We have stayed a number of times over the years but last visit now as room quality not in line with the price we paid .

"Lunch at Blunsdon House Hotel"

Michael W, Swindon, United Kingdom 22/06/2021

Visited Blunsdon House for lunch and can't recommend it highly enough. Good quality food and the service from Manager Alex was outstanding. Nothing was too much trouble, we enjoyed a relaxed COVID safe meal.

"Great little find"

User 14/06/2021

The staff at this immaculate hotel were all super friendly from the hard working cleaners who kept the rooms spotless to the non stop working bar/restaurant staff, not forgetting the ever so helpful receptionists. A special mention to the lovely Grace for giving us some great tips on where to visit. The spa is also perfect!! Many thanks for having us. We will be back!!

"Great stay once again!"

User 20/05/2021

After an awfully long time indoors, we decided to book a well-desired break and we so pleased we book Blunsdon house hotel, again!!! The staff have been lovely and very professional, nothing was too much trouble to them and could not have been more helpful or welcoming. Knowledgeable to the new normal and covid restrictions. Rooms in Pavilion are brilliant, clean, covid safe with a private balcony, the view was simply stunning. In Carrie's bar, food has been particularly good, as always, and I am happy to see the Gin selection is still available. I believe there are more than 25 to choose from!!! The highlight of the stay this time was the new spa facilities, absolutely amazing. Thank you, Blunsdon Team for a great stay we be back soon.

"Dated rooms, & awful resturant service"

User 19/05/2021

Rooms look like a throw back to the 1920's but not in a good way. The bed was rather uncomfortable to sleep in. Furthermore, the bathroom facilities were atrocious, toilet flush barely worked. Water pressure on the shower was no more than a dribble with the temperature fluctuating constantly. The staff at flames restaurant were zealously pompous, and ludicrously rude. Food was cold, tasteless, dry and generally unpleasant to eat. On one occasion our deserts turned up close to ninety minutes after the main course. Note we had to prompt staff to deliver the food we had paid for. Staff gave us dirty looks the entire evening due to payments for the hotel were delayed due to the booking agency we use through our workplace. I was threatened by the restaurant manager about my room being cancelled if payment for my meal was late (this was due to me leaving my credit card accidentally at my workplace). I offered to pay cash, however this was refused. I will be strongly advising the workforce of close to 50 who frequent the area to stay as far away from this place as possible. Myself and my colleagues who stayed here have also discussed that we will never stay here again.

Chris Clifford, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear SmnH1190xc, This review is incredibly strange. The hotel itself has only been open to guests again for 3 days and Flame restaurant has yet to actually reopen at all! In line with the national lockdown it has been closed since December. The events you describe are simply not possible. We are only currently accommodating people in the Pavilion, a purpose built bedroom block constructed in 2000. This entire review lacks credibility ( funnily enough it is your only review) We have reported this review to TripAdvisor as we believe it to be entirely fraudulent. Kind regards,

"Perfect Wedding Venue"

User 28/04/2021

This is a beautiful venue for a wedding and we had the most amazing day. From the day we enquired about booking our wedding and right up to the big day nothing was ever too much for ask for, questions were always answered quickly, and communication was excellent throughout the planning. We couldn't have asked for a better day, or a better venue. The recently refurbished ceremony and reception areas look so magical, and the gardens are really beautiful, perfect for photographs. The food was absolutely incredible, and the wine was kept topped up throughout the meal. Many of our guests mentioned how much they enjoyed the food - both at the wedding breakfast and the evening reception. A special mention for Grace, our wedding coordinator. Thank you for all your help in the run up to our wedding and throughout the day itself. You were so calm and really put our minds at ease throughout all the planning as well on the day, and we felt completely confident leaving everything in your hands. A big thank you also to Carrie, who made our wedding flowers. They are absolutely stunning and looked so beautiful on the day and in our wedding photographs. Thank you so much to the whole team for everything you all did on the day to make it so special, all those little touches really made the day for us. You really thought of everything. Thank you for making our day so perfect.

"Really nice"

freda g, Stoke-on-Trent, United Kingdom 02/09/2020

Came to this hotel with leons as part of downtown abbey tour Greeted on arrival given our key and off to our room.the room is very nice lots and lots of storage very comfy beds and pillow bathroom good if a little old fashioned but it add to the charm of the room .breakfast is very good with,excellent portions . Service is a little slow but in these times staff levels are probably not full . Evening meals are again very good the Turkey one night was absolutely delicious and a lot of it .all the staff members are very friendly and can't do enough for you .so all in all a great stay well done to all especially in these uncertain times thank you

"Couldn't ask for more"

gangan67, Pontefract, United Kingdom 11/08/2020

We arrived as part of a small coach party and we were impressed by the entrance to the hotel grounds. We were informed that the the main hotel was closed but we were allocated rooms in the Pavilion and greeted by the manager who explained all the Co-Vid regulations. The staff all wore face shields and were extremely friendly and helpful. Our room was well furnished and very well equipped including Tea and Coffee making facilities plus Biscuits. There was a trouser press, iron, hair dryer and TV. The bed was a great size and extremely comfortable, the only poor point was the decoration that was showing its age with edges of wallpaper lifting.The room was very clean and included having a small balcony which had a table and two chairs and a lovely view. We accepted the fact that things would not be perfect at this time but to pick faults would have been wrong, so we would stay here again and recommend this hotel to anyone.

"Maybe they have forgotten how to run a Hotel after the shut down"

User 29/07/2020

Perhaps I am being a bit generous with the overall rating. I have taken time to write this review rather than fire off as soon as I was back home. Take care when approaching as it is easy to drive past. The hotel is set back from the road with no direction signs. First impression are impressive as the hotel has well kept gardens, mown lawns and planters full of flowers. This soon changes in reception where the welcome was not warm. I always thought that day one lesson one at hospitality school was to smile at the guests. Evidently not true. I have had a nicer welcome from the most humble B and B as they would be glad for your custom. Then to the room out the back by the car park, in The Pavilion. A three story accommodation block with a beauty centre. Looking a bit tired after 20 plus years. Take care as the roof leaks and the floor will be slippy in wet weather. Good point. The lift was large enough for a mobility scooter. The adapted room was large too. Plenty of maneuvering space. The bathroom was adapted for the less able. Well positioned rails etc. Easy access WiFi Not so good points. Both extractors fans in the bathroom didn't work. Far more important was the lack of hot water in the basin. Probably the most basic requirement for a hotel room. I eventually solved this by unhooking the shower head and filling basin from there. Unfortunately the distress call system in the bathroom was missing Both the mixer taps, on the bath and the shower were broken. So real care had to be taken as the hot water was HOT. As the sign said. We were not allocated the complimentary dressing gowns. No bath mat. The shower did get the bathroom tiles wet and slippery. So I used one of the towels. The room was a bit dark. It would have been nice to have the second bed side light that was missing There was an odd shadow on the wall were something has been positioned, two screws still sticking out. It showed how the décor has faded with time. The print in the picture frame had slipped, lots of white above the sky. Smart little coffee machine but no grounds to charge it with. Luckily one of the cleaning staff found a few sachets, most kind. Difficult to get fresh air. You either had the sliding patio door open, with full access, maybe not a good security option at night. Or it was closed and you had to rely on a trickle vent in the top of the door. Insufficient. No laundry bag. All hotel information was now on the TV. Difficult, as there were no instructions to look at the tv in the first place. Unsurprisingly the Fire Door was jammed open with a metal plate. Never good to skimp on fire safety. Catering untested. An emergency menu in place for the virus time. So on balance: Value for money: poor Would we go back: in extremis if nothing else was available Did what it said on the can: just Star rating: Maybe 4 as it ticked the boxes but lost the plot somewhere

Chris Clifford, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Martyn777, We were sorry to receive this review, during what is a devastating and traumatic time for our industry we are doing our very best with extremely limited resources. To offer some perspective, the majority of hotels in the U.K (that are even in a position to reopen) are operating at about 20% of normal capacity, having suffered 4 months of no income. Our records show that upon being notified about the hot water issue with your room it was promptly resolved - the system just required running after a period of extended idle. Some of the issues you describe are as a direct result of the new government guide lines relating to managing accommodation during the Covid-19 pandemic. For example all additional linens ( soft furnishings and documentation) have been removed from guests bedrooms - this is to reduce possible contamination points for guests. All of these items are available upon request. Steps like these are an necessary inconvenience for which we can only apologise but only exist to ensure the safety of our guests. The door you have pictured is categorically not a fire door, it is a glazed secondary main entrance door that has been intentionally propped open as part of an organised scheme to reduce communal contact points. The suggestion that we "skimp on fire safety" is incorrect. We maintain an advanced L1 (Maximum Life protection) fire safety system throughout the premises and out fire safety record is exemplary. We always appreciate and welcome constructive feedback and will work to improve wherever we can, it is however a little demoralising to receive a negative review based on inaccurate assertions, at this exceptionally difficult time. We would much prefer any guest with an issue bring it to our attention at the time so that we can react appropriately at the time of stay. We wish you good health and safe onward travel and hope to have the opportunity to welcome you back in more normal times. Kind regards, Blunsdon House Hotel

"High tea"

User 17/07/2020

Visited yesterday for a high tea and really enjoyed it. As well as being excellent value for money. The scones were warm and tasted so lovely. The girls that served us were really nice and couldn't do enough for us. The only issue I had was sitting on big metal chairs outside and the cushions didn't fit making the chairs very uncomfortable. I will definitely be returning in the not so distant future to try a Sunday roast or evening meal.

"Absolutely Disappointed"

User 22/02/2020

We arrived on Friday at the hotel, which looked lovely, however after our first night stay we where very disappointed, the bed was lumpy and uncomfortable, our flush on the toilet was stiff and would flush after 6-7 attempts , the shower if you could call it that was a dribble and the settings where not working, the TV kept freezing!!!!! I spoke with the Manager on Saturday morning, who changed our room and offered us some discount on our evening meal, however this was not done as a goodwill gesture more due to me insisting I wanted a full refund on the first night and was refused, so this was the only thing they could offer and that was done reluctantly. The manager was rude,condescending and spoke over me, he advised me all hotels have these issues!!! I confirmed I do not expect to come to a so called 4star hotel and not sleep, shower, or go to the toilet !!!! His attitude towards me was poor and there was no helpfulness, it felt like the issues with our room was our fault and not the hotels. Saturday evening we went for our meal, in the hotel restaurant and where faced with more problems, my husbands food came out when everyone had finished their meals, and the waitress that served us was also rude, muttering under her breath and scoffing at us when ever she got the chance. We spoke to the manager who then advised he would speak with her and resolve our issues, however the evening was ruined and she made us feel uncomfortable and inadequate with her attitude towards us. The restaurant manager did resolve the issues and then offered us desserts and drinks however this did not defer from the fact that our evening was ruined. Overall I found my experience at this hotel was not a great one, the rooms are dated and fixtures and fittings are hanging off the walls, the beds uncomfortable, basic necessities are not accessible, the pool area is dirty and most of the facilities where out of order, I would not recommended this hotel for a relaxing family weekend, as we felt stressed and irritated by the lack of concern and careless attitude, which ruined my family weekend that I had been planning for months! This is not a 4 star hotel!!!!

Chris Clifford, General Manager at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Kaz527, It is always regrettable to read that a customer has not enjoyed their stay with us but in this instance do not feel that your feedback is fair or reflective of the product and services we offer. You had significant interaction with our duty management (and operations manager) during your stay. Very shortly after check in you raised a number of concerns about the room, some of which were remedied immediately (TV reboot, shower issue did not replicate) however the toilet flushing was sticking. For this inconvenience you asked for a full refund which we did not feel was proportionate. We did however offer you an alternative room and complimentary deserts and wine at dinner were offered and accepted. The poolside Jacuzzi is undergoing full refurbishment with the addition of brand new spa facilities which are being constructed as we speak. This activity is heavily broadcast and due to the scope and nature of the project, the works self evident. We are not currently advertising the Jacuzzi, for this exact reason. Far from being "all out of order" the other facilities in Blunsdon Fitness + are open and unaffected by these works (swimming pool, play area, steam rooms, saunas, games room, resistance / aerobic gym, dance, spinning studio and tennis court). Every once in a while hospitality operators are faced with this type of complaint and demand for full refund. At Blunsdon House we are committed to providing exceptional hospitality and if things should go awry, for whatever reason, we will always respond in a manner we feel is fair and proportionate. To ensure standards are maintained, we undergo two independent annual quality inspections from the AA and Best Western respectively. We would encourage anyone reading this review to consider it in context with a selection of our many other, excellent reviews. Regards, Blunsdon House Hotel

"Keycard nonsense every night"

Quinonostante, North East England, United Kingdom 22/02/2020

Stayed here for a week when my mother-in-law was taken ill. In the main building, a quiet room on the same floor as the conference rooms. Room comfy, but decor a bit tired. Roomy and with bath and shower available. Clean, and generous allowance of teas/coffees daily. Every night we returned from the hospital we'd discover our room key didn't work and always had to reactive it. No explanation for this, it was irritating. No bar service available after 11, and really difficult to get service. Breakfast is ok, trough style and do-it-yourself toast. Reasonable quality but awful eggs, completely rubbery and dried out most days. Bar is a comfortable venue for dinner I the evening, reasonable menu, but expensive. Good service from staff. Reception could be a lot friendlier. Asked for slippers one day and was made to feel like I'd asked for a diamond encrusted pair from the look of disgust from the chap on reception when he curtly told me they'd none.

Chris Clifford, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Quinostante, Thank you for leaving a review here at TripAdvisor. We were sorry to read that you experienced issues with your key-card during your week long stay. Vingcard keys are normally extremely robust but can be corrupted by magnetic fields, which are projected from things like mobile phones, speakers, motors and medical equipment. It may be the case that your daily visit to hospital resulted in the key being inadvertently corrupted. Please accept our apologies for any inconvenience this may have caused. You may be happy to learn we have recently upgraded all of the key cards in our executive building to use VisonLine RFID technology, which do not suffer this flaw. These same locks will be employed property wide once the new door schedule has been installed later this year. The other issues you mention have been discussed with the hotel operations manager who will raise them with the individual departmental heads concerned. Thank you for your feedback and choosing to stay with us. We hope to welcome you back to the hotel again soon. Kind regards, BHH

"Sunday carvery / not as good now/ beautiful setting"

claire r, Swindon, United Kingdom 21/02/2020

We have visited THe BLunsdon House for carvery Sunday lunch over many years, the main bar area has been renovated and is beautiful, classy and as always reasonably priced drinks, unfortunately for me this time the lunch was disappointing, main course very good, beef tough, starters sparse , fish based and salad limited variety , soup excellent, desserts so very very limited and very poor , staff excellent all round lovely but not what it used to be , cutting corners.

Chris Clifford, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Claire R, Thank you for reviewing us here at TripAdvisor. We were delighted to read that you enjoyed your return visit to the hotel and appreciate your feedback. We are currently revising our dessert selection on the new menu, we do hope that you will have the opportunity to come again soon and try it. Kind regards, BHH

"Lovely carvery"

User 16/02/2020

After a very disappointing family get together, in a private room, for my Dad's 90th birthday, we were wary about revisiting the Blunsdon House. However this was a completely different experience, the carvery restaurant was warm, the staff were welcoming and attentive, the food was hot, tasty and plentiful. After his birthday my Dad had said he would never return to the Blunsdon,after today there's a very high chance he will, but only in the Carvery.

Chris Clifford, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear PauljaE5185DW, Thank you for reviewing us here at TripAdvisor. We were delighted to read that enjoyed a pleasant and successful return visit to Blunsdon and hope to see you again soon. Kind regards, BHH

"Mid week break"

SouthWalesRambler, South Wales 24/01/2020

Westayed at this hotel for a pre-christmas family break and were very impressed. We returned as a couple to enable us to visit some attractions in the local area and again we were pleased with our stay. The staff are very friendly, food/drinks are of good quality and reasonbly priced and the hotel rates competetive.

"Excellent Family Hotel"

JillD18, Totnes, United Kingdom 21/01/2020

We were a party of nine including 3 children aged 12 9 and 8 years. Blunsdon House is a perfecthotel for such a family gathering as there is plenty of slpace to gather together in a group and there are activities to keep the children amused including a swimming pool with video games and television in a separate area. There is an outside play area as well. Meals can be taken in the bar or if you want to dine more formally in the main dining room. Perhaps what really makes Blunsdon House our preferred hotel are the staff who are marvellous and do everything they can to make your stay as pleasant anf comfortable as possible. We visit regularly at least twice a year and have never had a bad experience.

"50th Wedding Anniversary"

Alec45, Christchurch, New Zealand 18/01/2020

Jane booked the event one year prior to the date and kept in touch with helpful suggestions during the year. The afternoon was well planned and efficient. I forgot about people needing to hang up coats but this was remedied very quickly by staff who had been specifically delegated to help on the day who brought a coat rack into the Garden room. I also forgot that the 70 or so guests would be bringing presents( we came over from New Zealand and wouldn't be able to bring much back in our luggage) and the staff member brought a trolley for that purpose. This was really useful as it could then be wheeled to our room afterwards. In retrospect I wouldn't have ordered a separate menu for the children as the buffet was more than adequate for all. Thank you to all involved especially Jane.

"Cotswold capers"

tinaashford, Suffolk, United Kingdom 18/01/2020

We had a lovely stay at blunsdon house hotel nothing was too much trouble. I have a food allergy and was looked after very well thank you The hotel staff were brilliant the hotel rooms were clean and fresh

"Romantic Stay"

User 18/01/2020

Lovely relaxing stay for our 2nd Wedding Anniversary. Great views and lovely grounds. Room has everything you need and lovely balloons as a surprise in the room. Bar great service and atmosphere. Dinner excellent food and great family staff. Friendly and made to feel at home. Thank you

"Excellent stay"

Kirsty F, Greater London, United Kingdom 06/01/2020

My partner booked a room here as a belated birthday present and we were kindly upgraded to a suite, we were also here to have a Christmas get-together with my partners family and therefore we didn't get to spend quite as much time in the hotel room which is a shame as it was so lovely. Parking was easy and so was the check-in and out, the staff are very friendly and helpful. There were a few special touches laid on which I was very appreciative of. The shower was very powerful which is something I always look for. The general decor was very outdated and mismatched which wasn't something that directly affected our stay, also the lighting in the bedroom was quite dim. I had a decent sleep although my partner didn't but we couldn't quite pinpoint why this was, we did sleep with the balcony door open as it was quite warm at the start of the night.

"Christmas lunch"

User 26/12/2019

A lovely Christmas Day lunch in Tawny's resturant. Festive atmosphere, efficent staff and lovely food. As a couple we were on a round table with eight other people but we were soon all chatting and getting to know each other. Will definitely be returning.

"Christmas kids party"

samuel a, England, United Kingdom 10/12/2019

>Lovely venue< Especially for children. Retro video games room with Zelda! Christmas decorations are very well presented. Entertainment was good from skywalkers inc but needs to be more engaging with the children — avoid the musical statues — The kids gifts were not up to standard. Overall a lovely experience with a reasonable price. I would recommend it at least once.

"Excellent weekend stay"

User 02/12/2019

Very much enjoyed staying at this hotel. Excellent service, good size rooms, great food lovely place. Spa was disappointing but not terrible. Christmas Decor was brilliant put us all in the Christmas mood... great location for Designer village.

"Treated like a VIP"

adventuresbig-small, Porthcawl, United Kingdom 26/11/2019

My visit was for two days and one night as part of a business conference. I would like to say special thanks to the chef and his staff for making me feel like a VIP with two lunches, an evening meal, biscuits and cakes all prepared as vegan. It was amazing! My colleagues consistently commented on how lovely it all looked and the generous portions too. It was so refreshing to have such a positive experience - thanks again. To all the other staff I encountered: they were all delightful; polite, professional and courteous. The hotel was decorated for Christmas with a warm welcoming atmosphere. The bedroom was clean with a heavy towel robe, hot powerful shower and dark and quiet room. All in all, a great stay.

"Excellent Sunday Carvery"

User 17/11/2019

Having read some of the negative reports about this hotel, we were a little cautious about booking it for a family Sunday lunch in the carvery. There was no need to worry. The food and service was excellent. There were four options for meats, all of the potatoes and vegetables you could wish for together with excellent starters and desserts. Excellent value for the cost of £18. All of the staff we dealt with were very pleasant and efficient. I would have no hesitation in visiting again and would highly recommend.

"Not a 4 star hotel"

User 17/11/2019

There were lots of l.ittle things which needed to be repaired.The food on the menu bore little resemblance to what was served.Roast beef for Sunday Lunch could be used to sole boots.I feel there is not any money to repair or update.

"Lovely stay"

Clarita W, Torquay, United Kingdom 28/10/2019

Enjoyed a very comfortable stay. Lovely room, beautifully furnished and very clean. An excellent dinner & breakfast. Very friendly staff and good service. Always reliable, have stayed many times. Highly recommended.

"Group Booking"

User 25/10/2019

This was an extremely disappointing experience for me personally and the 7 members of our group during our stay in what is rated a 4star hotel. I'll begin with the food. While the breakfast was passable our lunches and dinners over the weekend were barely edible.We were made to feel like second class guests when the other guests in the hotel had a very different menu choice. Added to this we suffered overcooked pasta and risotto, cold dishes and insufficient helpings and menu choice. The final meal our 'Sunday Carvery' consisted of a dried piece of roast chicken and as cheese and biscuits was not on our menu choice came at an added price of 10.50 pounds. Drinks. Strangely while the food was definitely below 4star standard the wine menu was definitely not with a starting price of 25 pounds for an ordinary Muscadet. The Leisure Centre also disappointed. The jacuzzi and the sauna in the Men's locker room were both 'out of order'. My own room was no better. The central ac/heating unit was out of order, the sliding wardrobe door wouldn't slide, the drainage to my wash basin was partially blocked and in general the decor was very tired and in need of a refurbishment. Seriously underwhelming!

"A lovely weekend"

User 23/10/2019

My husband and I had a lovely birthday weekend away. We were presented with a bottle of wine for our birthdays. The food in Carrie's, was reasonably priced and good portions. Breakfast was self service eat as much as you wanted. Room was big and we had a balcony too.

"A game of two halves"

scrowhurst2018, Lydney, United Kingdom 20/10/2019

Really impressive hotel especially when it comes to the pavilion building where our bedroom was located, staff very friendly and helpful. The stay wasn't particularly cheap at £140 a night including breakfast and the sandwiches we ordered when we arrived were on thin limp bread and looked and tasted like something I would slap together if going fishing and for the money charged £16 definitely weren't worth it. Room was a lovely size but walls or floors are thin and the person to the side or above us had the TV on all night and you could hear the toilet being used on several occasions. One last annoyance was no soap dish in the shower with the hotel toiletries balanced on top of the shower taps. An ok stay but nothing to write home about.

"Executive rooms are a lovely size"

Bernie M, Uxbridge, United Kingdom 13/10/2019

We stayed 2 nights for a friends wedding, the Executive rooms and their bathrooms are huge. We had a huge bed and there is a bath and separate shower in the bathroom. Other members of our family had family rooms and there was plenty of room with a bunk bed in a one and a single bed and cot in the other one. The only downside was our room overlooked the car back at the building and not the Chilterns. The rooms were very clean. The hairdryer is very old fashioned one in the bathroom which was fixed to the wall but it did. There is a Nespresso coffee machine, kettle, tea pot and plenty of coffee and tea. There was also a small fridge. Would definitely stay again if we were in Swindon.

"Long Weekend Stay"

Adrian M, Radstock, United Kingdom 09/10/2019

Very enjoyable stay in an Executive Room. We were visiting family in Swindon and the Blunsdon House Hotel is an ideal place to stay. Nice large room with walk-in shower and separate bath. A very comfy bed to ensure a good nights sleep. The buffet style breakfasts were a treat as usual. We also had family join us for Sunday lunch which again is buffet style with a good choice of meats and good value. Staff very friendly and approachable. Highly recommended.

"Coach holiday "

anonymous186408, Bradford, United Kingdom 09/10/2019

Stayed for 3 nights while on a coach holiday visiting the Cotswolds and bath . Large hotel with functions on and very busy . Food average although carvery on Sunday was very tasty. Room clean and comfortable. Nice rural location

"A Group booking cancellation"

User 24/09/2019

I can't praise the management of Blunsdon House, in particular Alex for the swift and sympathetic way they refunded my friend's Mr Bridge stay in full. My friend, 82 years old had had to withdraw from our group due to a very nasty fall requiring surgery on her shattered elbow. A big thank you. Superb customer service! ,

"Great service and location"

Hakdini, Derbyshire, United Kingdom 29/08/2019

We recently stayed at the this hotel with 2 children and used it as a base whilst visiting the Cotswold water park. The rooms were spacious with plenty of amenities (hair dryer, tea, coffee, biscuits, TV, safe, etc). The staff throughout the hotel (reception, bars and restaurant) were really attentive and the service they provided was excellent. The pool and fitness facilities were really good and ideal for the kids to have a quick swim in the morning (after 8am) and evening (before 7pm). Breakfast has a good selection of fruit and pastries along with the usual cooked breakfast offerings. The bar and restaurant share the same menu with a good selection of meals for adults and kids at a reasonable price. It's located approx 10 mins drive away from the water park so was ideal for a relaxed start to the day with a short drive there and back. The grounds and bar area also had enough activities to keep the kids entertained and the views out across Cotswold's were stunning. A hotel with modern facilities along with a traditional customer service offering. Will be looking to return soon.

"Weekend Event"

zxcv593, Bristol, United Kingdom 27/08/2019

We recently ran a 3-night weekend event at Blunsdon for nearly 100 people and we were delighted by how well the whole event went from start to finish. The restaurant looked after us in a very friendly manner each evening with the food and service being very good as always. We've been using this hotel now for a number of years and we always look forward to returning. It is a real pleasure working with them.

Chris C, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear ZXCV593, Thank you for posting a review here at TripAdvisor. It is always to host your group and pleasure to welcome your group back. We look forward to seeing you again soon and until such a time wish you all the best. Kind regards, BHH

"Quiet hotel and good location"

User 26/08/2019

We have been to Blunsdon house numerous time. Rooms are spacious and quiet. Breakfast has a good selection of food. Downside, if you want to drink coffee other than filter coffee (which is not very strong), you have to pay extra. Not used to this at a 4* hotel. Had to complain various times to have the Aircon switched back on in the restaurant and lobby bar. Once most of the guests had left the Aircon was switched off. Not good service at all with hot temperatures inside the hotel too.

Chris C, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear 558patrick, Thank you for posting a review here at TripAdvisor. We were glad to read that you enjoyed your stay with us. All of our public areas (and the majority of our bedrooms) enjoy the benefit of air conditioning. This is controlled by a building management system, which will turn off once a comfortable temperature is reached. This automatic process is in no way designed to detract from our guests comfort. We we relieved to read that this was manually overridden by our team for your benefit during your stay with us. We hope to welcome you back to the hotel again soon. Kind regards, BHH

"Great hotel, shame the pool was closed"

mrsmi1, London 26/08/2019

We stayed at this hotel recently with 3 children to break a journey. We chose this hotel over others purely because of the swimming pool so we were rather disappointed on arrival to see a notice stating that the pool would be closed until midday the next day. There was no apology and when we enquired we weren't given the option to stay on and use the pool after our checkout. After a disappointing start, we were pleasantly surprised with the rest of the hotel. The facilities for children are really very good. There is lots of space to run around outside, a well equipped playground and a games room with table football next to the bar. Our family room was extremely spacious with plenty of room for 5 of us (big double bed, bunk beds and a cot). It is unusual to find hotels that accommodate larger families so this was really great to find. Although the decor in the room and corridor was dated with some unusual features (such as the retro coffee machine), everything was clean and in good condition. The children were pleasantly surprised to find a Jacuzzi button on the bath which made up for the lack of swimming. Breakfast was good with a large selection of food and nobody went hungry!! We never would have chosen this hotel if we had known the pool was going to be closed but we had a really enjoyable time and would definitely return.

Chris C, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Mrsmi, Thank you for posting a review here at TripAdvisor. We were delighted to read that you enjoyed your food, the facilities and time with us at the hotel. It is unfortunate that we were compelled to briefly close the pool during your stay. The closure was required to conduct a sanitation protocol, a result of an unfortunate mishap from one of our younger guests. This closure was not planned, nor is it a frequent occurrence and we can only apologise for any inconvenience this may have caused. An offer of the complimentary use of the fitness facilities should have also been extended to you on your day of departure. Your experience has been discussed among our operations team which will allow us to better improve the experience of future guests. Thank you for you feedback and custom and we hope to welcome you back to the hotel again soon. Kind regards, BHH

"Good hotel"

Peter B, Bedfordshire, United Kingdom 25/08/2019

A little confusing on arrival as no sign visible in the car park to give direction to reception. Was allocated a room in the pavilion. Comfortable room with a bath and separate shower, stocked and serviced well. Breakfast was in the main building and no covered way between the pavilion and main building, so luckily it wasn't raining. Food was good, self serve except for tea and coffee which was brought to the table. Ate in the dining room one night. Reasonable choice unless you are vegetarian. Prices not exorbitant, but typical small portions, presented well. Check in and out was easy, reception knowledgeable and friendly.

Chris C, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Peter B, Thank you for taking the time to share your experience of Blunsdon House with the wider community at TripAdvisor in such a concise manner. We were delighted to read that you enjoyed your stay and we hope to welcome you back to the hotel again soon. Kind regards, BHH

"Birthday celebration"

Maria C, Maidstone, United Kingdom 19/08/2019

Hotel staff were very friendly. They were happy to help and quick to serve. We had a private function room and although this was lovely I did think that tea and coffee would be included in the price. Sadly this was not the case. I understand that along with the cost of the meal there was the cost of a function room but thought this should have been included as I've not been to a hotel where this was an extra before from a function. Would recommend though as facilities were lovely

"Weekend away while Mrs on hen"

User 16/08/2019

I have visited previously and couldn't help but return with a buddy. the location is perfect with an amazing view over the countryside. With plenty of places to visit within a 30 minute drive, this really is a great place to base yourself for a relaxing weekend away (with or without family!). As always, the staff are class A, every one of them goes the extra mile to make sure you have a great stay. The food and drink is top notch, I enjoyed a delicious steak and shared a recommended bottle of red with my mate which went down a real treat. The room was great, very clean and tidy and with very nice amenities. I used the gym, and wow, for a hotel gym? this is something special, it's recently had a make over and I can honestly say that it is far better than even the most up market independent or chain gyms around. All the equipment is well kept or brand new. I passed nearly 2 hours without thinking I wanted to get out! but with the bar just upstairs, I did lend myself to the bar shortly afterwards for a refreshing pint :D I can't thank the hotel and staff enough for making every visit special and enjoyable. I will definitely be returning for many years to come.

"Cotswold break"

nobby69010, Aylesford, United Kingdom 12/08/2019

This was our hotel for a coach party during our visit to the Cotswolds The rooms were clean with all the facilities expected from a 4-star hotel with the usual uncomfortable mattresses and pillows - very clean public areas and restaurant - buffet breakfast and set 3-course dinner included in our package - the food was not to everyone's taste but what you would expect from what is really a business /executive style hotel with leisure facilities and swimming pool- bar prices were expensive - £7.75 for a glass of house wine !!! We stuck to water!! Bar meals also pricey - £7.50 for a child's burger and £15 for a salad so don't go there if your budget is limited Lovely views across the Vale of Cricklade and pleasant surroundings with an abundance of flowers in beds and baskets

"!!!!!! £5 to use the pool if you don't book direct with the hotel!!!!! "

220807, Derby, United Kingdom 07/08/2019

The highlight for our kids is always the pool when we stay at a hotel, and to be honest as a family we enjoy staying at a hotel where there is one. It's usually one of the first things we look for when booking. To be able to use this hotel pool for FREE you have to book directly with the hotel, if you use a site like you have to pay £5!!! I am unaware that this was made aware to me at the time of booking BUT the worst was we were not even told at check in. So when you go down to the pool with your kids in tow for a quick swim to be told that is £5 each but kids are free I was a bit annoyed. Bearing in mind that it was 6.10pm and kids are only allowed in until 7.00pm, it really isn't worth it for 50 mins. What is also disappointing is that it is £5 per day! So a quick swim in the morning is even more money! I understand that this is a bit of a rant but I have stayed at hotels with fewer stars on their signs which don't charge this rediculous fee. I have stayed at hotels which give you free membership to a gym not associated with the hotel for free! Apart from this the room is fine at the bar was lovely but has left a somewhat bitter taste with us.

"Nice hotel, very professional"

dalescouser, Liverpool, United Kingdom 04/08/2019

I stayed here for a weekend. The grounds look amazing driving in. Lots of manicured flower beds. Very professional booking in. Room was really nice. Especially liked the filter coffee machine but you only got one packet. Hairdryer in the bathroom looks like it's from the 60's but I'm bald so it didn't matter. Nitpicking the freeview needed updating as I only got afew channels to watch. Film4 had no signal????. WiFi was good and free. Had breakfast in bed which was really good. I didn't try the restaurant because of the reviews so can't comment. All in all a nice hotel.

"2 night stay during house move"

Hammy-taz, Hannover, Germany 01/08/2019

The worst restaurant I've eaten in. Genuinely horrible. Nice staff but the chef is useless! The hotel is worn and the pool facilities are unreliable as a result of swimming lessons. The food and drink prices are also very high.

"Good Hotel - Appalling Restaurant"

Paul B, Chichester, United Kingdom 18/07/2019

This is an imposing building in extensive grounds. We decided to go for an executive room and were not disappointed. It was spacious, modern and well fitted out with all mod cons. There was a balcony overlooking the grounds which was an added bonus. However, the Pavilion building containing the executive rooms is separate from the main hotel and there is no way to get to the hotel without going outside - no problem in sunny July, but could be unpleasant in cold, windy & wet conditions. The Flame Restaurant is quite probably the worst restaurant I have ever has the misfortune to visit. The menu is extremely limited. If I want burgers I go to McDonalds, if I want a take away pizza I go to Dominoes - not a four star hotel!. My wife's "Sea Bass on a ragout of ratatouille in broth" turned out to be two small thin fillets floating on a spoonful of peas & diced carrots in coloured water! My seafood linguine was starter sized and, yes, it did contain seafood, but it was not easy to find. The restaurant supervisor did have the good grace to not charge for my wife's dinner! Needless to say, on our second night we didn't eat at the hotel. We went to M&S, got a selection of cold meats & salad and eat them in our room with a bottle of M&S's finest. Far better and much cheaper. Breakfast in the Flame Restaurant was fine. We did not have the opportunity to sample the Tawny Restaurant because there were functions both nights. Obviously in this hotel functions take priority over other guests, to the guests' detriment. Needless to say, we will not be returning to this hotel!

"Excellent staying and great service."

User 08/07/2019

The rooms are of 4 star quality as they are elegant and spacious. The bathroom and shower were of top notch.The shower was the highlight of the whole room. The service from the front desk staff was professional and friendly. The hotel manager, was knowledgeable, friendly, and was eager to receive feedback of our stay whether positive or negative, which was greatly appreciated. Overall, the restaurant staff was friendly, very quick to answer and help in busy working environment. This is a great hotel with spacious rooms, an attentive front desk staff, and an excellent five star manager. I will definitely come again,

"Quick weekend break"

Tony E, Swindon, United Kingdom 08/07/2019

My wife and I recently enjoyed an short weekend break at Blunsdon House. We were luck enough to stay in the Pavilion building on the top floor. The rooms was well layed out, and had everything you could need. Our room also had a balcony overlooking the golf course and out towards the cotswolds, so the view was simply stunning. I have stayed at the hotel a number of years ago, so it was interesting to see that a lot of time (and I'm assuming money) has been spent renovating various parts of the hotel recently. The new look of both Carries Bar, and change in style of Tawny's restaurant really do make a big difference to the feel of the hotel. The staff were brilliant and couldn't have been more helpful or welcoming. Whilst I didn't get to use the leisure facilities (the bar was calling), my wife did make use of the 'Secrets' beauty salon, and was very happy with having the time to unwind.

"Half Term Stay"

Stickwaver, Derby, United Kingdom 29/06/2019

Stayed for 2 nights with 3 children and had a really good stay. Staff were polite and extremely helpful, often going above and beyond to ensure that we felt welcome. Room was lovely with plenty of bed space, breakfasts were fab (plenty on offer for hungry children!...and again really helpful staff in the restaurant) and the swimming/sports facilities were a real bonus.

"Gent's weekend"

Mad H, St. Albans, United Kingdom 23/06/2019

Whilst deciding on where to go for a friends 'relaxed' stag weekend. Myself and the groom to be chose Blunsdon House Hotel. Since my last visit I was delighted to see the hotel has had many upgrades and refurbishments, some even on places that it wasn't necessary. Check-in and check-out was flawless, the rooms were clean and everything was comfortable. Air-con in the rooms was perfect for the humid nights we're currently having. We stayed for 2 nights, both in separate rooms in 'The Pavilion', one of the hotels room complexes. Both rooms had working airconditioning, comfortable beds and clean everything. Balconies overlooking the Cotswolds was a pleasure to wake up to. Food was remarkable. Breakfast had a fully stocked buffet, with everything for everyone. We opted for the full English, and myself having an Egg Allergy notified the staff who had the head chef personally prepare me a breakfast just incase someone had used the utensils twice - absolutely incredible! Dinner we opted for the hotel's Flame restaurant, with a smart setting, glorious service and food portions incredibly generous, I couldn't complain even if I wanted to. Following dinner and a short 30 second waddle to the bar, we found ourselves some sofas in the newly refurbished bar area, with plenty of staff behind the bar which made sure to a swift service. The grounds were in impeccable condition; grass cut, outside seating clean and covered with cushions, and the bar staff were kind enough to bring drinks outside to us if they saw our glasses were empty. Locally we visited the nearby towns of Cirencester and Malmsbury, both historical beautiful limestone villages with plenty of shops and local markets to browse. Overall, an amazing stay, everything was wonderful and we couldn't have felt more welcomed if Blunsdon House Hotel tried. Thank you again to the owners and staff for making our weekend so fantastic. We will be back!

"We loved our time taking the granddaughters to Blunsdon"

User 19/06/2019

We came here for a break with our small granddaughters, 3 and 7. We had a great time and they really enjoyed the place. They loved the pool , they loved the playground and the grounds, and the room was roomy and comfortable. The staff were friendly and helpful and the social spaces were great for just sitting. We didn't have many meals in the hotel, but breakfast was great, and the serving staff remembered our coffee orders and the girls really enjoyed choosing their food! Lovely grounds and views over the Cotswolds! Great value and we'll definitely come back.

"Friendly staff, comfortable rooms, great dinner"

Vanessa M, Belfast 19/06/2019

We used the Garden Room to host an event, the team were very friendly and co-operative for our unusual requests! Team dinner in the restaurant was of great quality and the bedrooms were spacious and comfortable. We enjoyed hosting our event here so much that we are planning to host more events here later this year

"No overhead lighting in the room"

LinLee2016, Melbourne, Australia 11/06/2019

This is a sumptuous hotel with all the features you could possibly want. The only thing missing is decent lighting. There is NO OVERHEAD LIGHTING IN THE ROOM. There is one lamp on a desk and two inadequate up lights. If you had to work on your computer you would certainly get eye strain. Although the room was £157 for room only for one night, surely they can afford decent lighting.

Chris C, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Linlee2016 Thank you for posting a review. We were glad to read that in general you found the hotel sumptuous and to your liking. In keeping with the nature of the building it is simply impossible to fit overhead lighting in some of our rooms. This is an issue of practicality, not cost. It is worth noting that all of our rooms enjoy good natural daylight and our more recently constructed, executive rooms have appropriate modern lighting in place. We are sorry that this point detracted from your stay but we hope to welcome you back again soon. Kind regards, Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Comfortable overnight stay"

User 29/05/2019

We stayed overnight after a wedding at the venue. The room in the Pavilion was clean and comfortable. Nice fluffy towels, toiletries and tea tray. Breakfast was very nice with plenty of choice. We cannot comment on the gym or pool facilities as we did not have the time to use them

Chris C, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Jacqui H, Thank you for taking the time to post a review here at TripAdvisor. We were delighted to read that you enjoyed your stay with us and hope to see you again soon. Kind regards, BHH

"A visit of two halves"

Terrie H, Crawley 27/05/2019

I do not wish this to be a negative review, but silly niggles spoilt what was a good experience. After reading the trip advisor reviews we booked direct which was a much better deal than a third party we did not have to pay to use the amenities. My two grandsons were in and out of the pool, and the gym was amazingly good for a hotel, this would have been expensive at £5 per head per visit. Our rooms one family, and one double were ok, the family room had a smoky smell to it, and the double was facing a wall, not too bad if you sat sideways then you could have a bit of a view, but overall comfortable beds and clean rooms. Surroundings and play areas were lovely, and the children's play area which we could see from the bar area was great. Having read the previous reviews of the staff and food, I felt we were in a different place, we decided to eat in the bar, and were given the bar menu, when we all made our choices we were told instead of the three menus we could only eat off a limited section, which was inappropriate, there was also another party who complained, and they had to send out for KFC not a good start. Breakfast was fine, plenty of choice, not much fruit , plenty of alternatives. We then decided to book the hotel dining room for dinner, the Manager on duty explained it was a carvery that evening, and as we were veggies we asked if it would be possible to have something off the a la carte menu, he came back to the table and said this wold be ok but we may have a wait, we had no problem with this. Arriving at dinner we were told carvery or we could have the same menu as the bar the previous evening there was an alternative which was rolled plaice which looked most unappetising, so we had some salad and coleslaw for the starter and the same for main with rolls and butter. We then asked for cheese and biscuits which we were prepared to pay extra, but were curtly told this was not possible, by one of the senior waiters. One of our party when we returned to our rooms rang the reception and asked if this would not have been possible , the receptionist said it would have been and she sent two complimentary plated of cheese and biscuits to the two rooms, although too late it was a lovely gesture.

"Wonderful surroundings"

Clorryb, Swindon, United Kingdom 27/05/2019

We decided on this venue for a social event for our work team. The hotel has a relaxed and classy atmosphere. The bar area was open and bright with modern yet classical decor. The chairs were comfortable as were the sofas. Four people ate and reported that it was nice food with plenty of it. The drinks were hotel prices plus a bit more, which is why I have given 4 rather than 5. There was a wedding at the hotel and we spotted the newly weds walking around the grounds and we all thought it was a perfect venue for a wedding!!!

"Wedding guests"

teresac552, Swindon, United Kingdom 26/05/2019

After a wonderful family wedding my husband and I spent the night at Blunsdon house hotel only to wake early to NO hot water whatsoever and had to boil the kettle to have a wash. We had to check out early as we had plans for the day but whilst checking out we were informed by reception staff yes there was a problem with the water and calls were coming in from various rooms with the same issue. The duty manager was called Alex Paupelis and not even an apology was offered. He was aggressive not helpful and certainly no consideration for his guests as No apology was offered. Instead it was our fault that we hadn't called from the room so even when we came to report the problem that wasn't good enough regardless of what our needs were to get away early as we had other things to do. One of the essential things a hotel has to offer is the facility to have a shower/bath with hot water. We were told that this happens at peak times but surely they should be fixing the issue not arguing with guests when they know there is a problem. I am absolutely disgusted that this duty manager felt it ok to try to squirm out of it and would certainly advise other visitors to beware. And to Blunsdon house hotel to consider retraining Alex in respectfulness and manners towards your guests for the future and he is not a nice man.


Tracy B, Swindon, United Kingdom 19/05/2019

The Carvery restaurant was very disappointing, run out of roast potatoes & Suede, when they finally turned up at the table, they were hard. Desserts were poor, not even kept in a chiller, run out of these too, were not even offered an alternative, asked for cheese for biscuits, no cheddar only smelly cheese. Used to visit quite regularly, will not be rushing to return. And why do they always try to clear tables when people are still eating, this is bad manners !!

"Was ok"

User 19/05/2019

Staff were friendly and the pool very good. The rooms were dated and I think overpriced, the stairs and landing could do with a hoover. My main irritation was that we had to pay £5 to use the swimming pool, this really should be included in the price of the stay, I have never come accross this before. Apparently if you book directly with the hotel this is included, however we tried that on the website but it came up with no available rooms. So we went with So if you are wanting to use the pool make sure you contact the hotel direct!! We decided not to have breakfast in the hotel after paying for our swim, didn't want to give the hotel extra money!

"Great family stay"

User 24/04/2019

We stayed here for one night in a family room over Easter weekend - two kids - 4 and 0. Every member of staff we encountered was really friendly and helpful. We ate in the bar and the food was lovely; breakfast was also good and lots of choice. The kids play area was lovely and close to the bar. Didn't use the swimming pool this time but looked lovely. I am sure we will be back when we need to be in the area again.

"Great dinner "

martalondon3, Stevenage, United Kingdom 10/04/2019

I spend one night during my business trips, hotel is nice and clean. Very friendly staff, welcome you with the smile and perfect customer skills. As a guest you can use gym other facilities, which I found this great. Dinner was just truly amazing, I haven't had such a nice food for ages. Room nice and comfy, breakfast top 10. Will definitely comeback.

"Excellent Afternoon tea"

B7926BZjog, Swindon, United Kingdom 09/04/2019

After reading a few reviews I was a little nervous about the booking I had already made for a family birthday afternoon tea. This couldn't have been any better. Lovely sandwiches,good selection of cakes,scones,jam and cream. Even added fresh fruit. Plenty of tea and coffee. The staff were very friendly and came back many times to ask if we had enough drinks and were happy with the food. Really nice setting and environment,lovely afternoon and worth the money.

"Home from home"

User 06/04/2019

I've stayed at the Blunsdon a few times now and it's great. The staff here a very friendly and couldn't do enough for you. The food is amazing and the choice of drinks at the bar is great. The gym facilities are pretty good and the grounds are fantastic. My only criticism would be the rooms are looking a bit dated and a bit tired, but some might prefer this.

"Excellent Carvery"

Mark B, Swindon, United Kingdom 01/04/2019

Excellent food and customer service. The atmosphere is very relaxing and views are amazing. It was so good we spend the rest of the day there, just chilling out and drinking. The staff are very attentive derlivering really good customer service.

"Lovely Hotel, fantastic food and gorgeous atmosphere"

User 25/03/2019

The hotel staff were very friendly and attentive. The food at Flame was excellent but a little expensive. The bars and lounge are gorgeous, newly refurbished and looking very chic. The rooms rooms themselves are a little dated but very clean and have very nice amenities, like a coffee machine and chocolate provided

"Business Trip to IExpE Symposium"

User 20/03/2019

Clean and well kept, friendly and helpful staff. Plenty of parking even when busy. Did not get a chance to use golf course, as was only there for 2 days, and there was a sign up saying the course would be closing permanently this year, but to be fair, that is a lot of prime real estate they are sat on!!

"Wow-wee! Blunsdon House - More like FUNsdon House"

karenhasthekids, Motherwell, United Kingdom 25/02/2019

Was pleasantly surprised when I arrived. I always thought that the Blunsdon area was full of the Swindon Rejects - but its actually quite nice. We arrived at the hotel at nine minutes past eleven - apparently nine minutes too late for the breakfast! It didn't start off well, but it got better. I decided to try and forget about the breakfast fiasco (even though my seven munchkins couldn't) and decided to take a swim in the pool. That was ok, but too round of a pool for my liking. It was lunchtime, so we headed for the carvery. To my dismay, the carvery didn't serve sausages as one of the meat options. Oh well. While I was up helping myself to the all you can eat, I saw a skinny young boy in the kitchen, opening cans and chopping carrots. I tried to smile at him, but he didn't acknowledge me. He was wearing a chef's outfit, but I would hardly call him anything but a glorified tin opener. The lunch was very nice, and Carries Bar was very relaxed. The kids still preferred Jungle Kingdom's food, but I told myself that this was a trip for me, and not them. I deserved this trip as a getaway from the stress of my hectic life. John's been trying to contact me, but I turned my phone off for the duration of my stay. Very nice hotel. But not big enough for my liking.

Chris C, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Karenhasthekids, Thank you for posting a review here at Tripadvisor. We were glad to read that a visit to Blunsdon House changed your conceptions of the area as a whole, for the better. We were also delighted to read that you were able to find some rest and relaxation, in what sounds like quite a hectic schedule. We hope to welcome you back to the hotel again soon and until such a time, wish you all the best. Kind regards, BHH

"Ok this was superb"

User 25/02/2019

Ok then let's begin to explain the amazing facilities. The tennis court was fabulous to be honest I'm surprised the tennis opens aren't held here. The golf course is splendid and I must say the rooms are luxurious. The kids loved sleeping in there own room down the corridor I think they may have snuck downstairs at one point but that wasn't my responsibility as the staff happily took care of them.the next day we headed down for lunch and I had the chicken it was to die for the bones still in it. YUM! However here's where I couldn't give a 5 star review for... shockingly as I approached my table I realised there was only 15 forks on the table not the 14 I requested I was disgusted and I had a right go at one of the staff who took the fork away. Overall a good experince.

Chris C, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Pat3456, Thank you for posting this rather unique review. We always appreciate feedback and we were very glad to read that you enjoyed your experience with us. You may be relieved to learn that we have successfully quelled the rebellious cutlery, we do not anticipate an issue should you wish to return in the future. Until such a time we wish you safe ongoing travel and wish you all the best. Kind regards, BHH

"Utterly appalling"

Haz22222, Wales, United Kingdom 24/02/2019

I barely know where to begin with this “4 star hotel”. Myself and a small group of friends booked to stay here for one night on 9th February. We began our stay with lunch in the bar area whilst we waited for our room to be ready. It looked nice enough. We all ordered our food, nothing complicated yet our order had to be returned THREE times and even then it wasn't right but we had given up trying to get the lunch we paid for. We the checked into our room. We all Paid the £130 each to be in the more More modern building housing the “spa”. My friend checked in first, her room stank of smoke. When she returned to reception she was informed that a long term resident had recently moved out and that they had considered not allowing it for paying guests that night. My friend requested a change of room And was told she had the last room so they hoped it would suffice. It didn't. The TV didn't even have the capacity to turn on. The pictures of my room are attached. The room was set up for a disabled, elderly guest not a 33 year old woman. Furniture was stained and the condition of the shower meant I darent even use it. The room smelt so appallingly of a nursing home, it was dire. We hoped to all use the “spa” and swimming pool but unfortunately they aren't housed in the same building. We asked prior to our swim if there were loungers/ seating in the pool area for a relaxed chat and swim, and were assured there was. Needless to say there weren't any such facility. The spa merely consisted of a coupe of rooms, no relaxation area or place to unwind. I did have a facial which was very nice. Dinner at the flame was better than the appalling lunch but breakfast again was a shamble. Staff are clearly very poorly trained, they didn't know how to take orders and requests. I asked a waitress if we could please order some tea and coffee and she said yes then when she arrived she was bringing tea and coffee before our group of 5 had ordered what we specifically wanted- decaf for two of us as we are pregnant, two coffees and a cappuccino. We explained what we wanted to the waitress who looked petrified of speaking to a guest. She clearly hasn't been trained to be a waitress or given any support in doing her job properly- a big issue across the whole hotel. An experience to say the least but sadly not a good one. We left feedback on the forms left in the bedrooms and gave these to the reception upon check out but unsurprisingly didn't hear back from the management.

Chris C, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Haz2222, It is not all that often that we receive such a review, so full of venom and hyperbolic inaccuracy, its seems written more for malicious effect than anything else. We are a family run independent hotel that is professionally inspected twice a year, by separate bodies - the AA and Best Western International. The inspectors are expert in their field and we are always keen to receive and act on the constructive and sensible feedback. All of our bedrooms are non smoking. We are very careful to monitor our customer response and as result, proudly maintain a meta score of 84% across multiple review sites framed by hundreds of collective customer opinions. The "crux" of your complaint seems to be the allocation of an accessible room which was evidently so offensive to you that you even went to all the trouble of extending the shower seat for a photo. As is industry practice, we allocate these as normal rooms, indeed the only differentiating factor from an entirely standard room are the guaranteed flat level access and bathroom facilities which contain a number of aids for those that may require them. It is exceptionally rare that a customer take issue with such a room. The rest of your review is heavily padded with hospitality "red flags", that is to say grossly generalised complaints ("more training required", "bad food - no menu items") that could apply to just .about anywhere, without any really specific example. Malign reviewers frequently attach such comments to a core complaint in an effort to bolster the legitimacy of their point. It is only a shame given the your description of events and the gross dissatisfaction you were evidently experiencing, you did not at any point ask to speak to a member of our senior management team who are always on duty. They are very good at resolving complaints and can very quickly get to the heart of the matter . Contrary to your claim we did receive any kind of formalised feedback from you - we always respond, as evidenced here. We operate both digital (TV real time feedback) and an in house comment form system to maximise the information we receive, in addition to internet review sites like this one. We are after all in the business of looking after people, if an issue does present, we want to be able to rectify it quickly and professionally. We strive to deliver for each and every one of customers, we do not however accept your account of the hotel nor identify with the product you describe. We ask any third party reading this review to check our many other excellent reviews, across multiples site and to form their own opinion of the legitimacy and accuracy of your review. Regards, BHH

"Anniversary Meal"

721lisa, Swindon, United Kingdom 22/02/2019

We married at the hotel 16 years ago and decided to visit The Flame restaurant for our 16th wedding anniversary. We had such a lovely time, you just felt well looked after, nothing was to much trouble, we shared a picture of our wedding and our waiter remembered our daughter Alice who had also worked at the hotel when she was younger. There are not many places now a days that do such a good job. Well done, keep up the good work and thanks to Kristian.

"Not sure if it's a Hotel or a Leisure Centre!"

Parkham, Cardiff, United Kingdom 22/02/2019

I had stayed several times at this hotel 30+ years go. It had a name then - especially for its restaurant. What a change! First of all, we booked an 'Executive Room'. All these were in the Pavilion which required a walk away from the main building. The only thing 'Executive' about the room was its size which was larger than most rooms we have stayed in. The view from the 'verandah' was of the car park! Most interesting and not one we used much. Breakfast was reasonably good and sufficient for purpose. On our last day though, they must have had a change of Chef. Bacon and sausage were dry and rubbery. They advertised 'Black Pudding' but none was forthcoming during our stay. Carrie's Bar: Food was barely adequate and matched, to a degree, the Flame Restaurant. On our first night, we fancied some sandwiches with a beer. The sandwich content was a little OTT for a bar so we asked for simple cheese and tomato. What a palaver. You would have thought we had asked for gold! When it arrived, it was more a product of a Transport Cafe rather than a 4 Star Hotel. Never had bread cut that thick!! Flame Restaurant: I think the food served here was for the benefit of the Chef's ego rather than the taste of the customer. I thought I would try something simple; cottage pie. When it came, it was just some mashed potato over meat in a small rectangular dish on a plate with undercooked vegetables on the side. (No as advertised 'smoked cheddar' in the potato!) My wife had salmon and said that was nice but the vegetables, again, were inedible! My wife ordered a sweet from the menu. It never came! Now to the main gripe. Throughout our stay, Young women and their offspring visited the Leisure Centre. Their only way of entry was via the hotel. The children literally ran everywhere and screamed at the tops of their voices. It was pointless going into Carrie's Bar as they had taken it over together with the constant noise. I would offer this advice to the Hotel. Decide whether you are a hotel with a leisure facility attached or a Leisure Centre with a Hotel attached. I can only assume that the Leisure Centre brings in a lot of cash but your hotel guests pay good money too and deserve recognition! For our part, we could find nowhere in the Hotel during the day to sit and relax with a coffee and a book. Something we had looked forward to! It would be remiss of me to finish the Review without mentioning the Staff. Without exception, they were smart and efficient and a credit to any employer.

"A relaxed, pleasant place to stay and eat"

421MaryB, Hemel Hempstead, United Kingdom 19/02/2019

This was my first visit to Swindon. I was very impressed with the location, atmosphere and cleanliness of the hotel. The twin room was of a generous size and the bathroom more than adequate. We had dinner at the hotel that evening and felt that it was good value for money, the food being of a good standard. I'm unlikely to be returning to Swindon but wouldn't hesitate to recommend this hotel to others.

"Christmas girls get together"

Debbiepiercy, Faringdon, United Kingdom 13/02/2019

Absolutely beautiful place good food and service everything was perfect couldn't have wished for a better place to go all my friends feel the same we had an amazing evening ended off with a disco will definitely go again

Chris C, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Debbiepiercy, Thank you for posting such a complimentary review here at TripAdvisor. We were delighted to read that your Christmas girls get together was a raving success and we hope to see you again soon. Kind regards, BHH

"Special occasion party"

gourmet961, Gloucester, United Kingdom 12/02/2019

In a surrounding of luxurious décor, served by friendly efficient staff, we celebrated with drinks and snacks. The waiting service was very good, the ordered pizzas were delivered very quickly and were tasty. The atmosphere was relaxing. A pleasant experience.

Chris C, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Gourmet961, Thank you for posting a review of Blunsdon House, here at TripAdvisor. We were glad to read that you enjoyed a relaxed atmosphere and some great pizza! We hope to see you again soon. Kind regards, BHH

"Great value meal"

GrecianHighworthUK, Highworth, United Kingdom 05/02/2019

Visited the Flame Restaurant for Sunday Lunch with my family. Food was excellent. Limited choice of meats. Good desserts. Service ok. had to wait a little while to attract the attention of a waiter to order drinks. Restaurant was clean. Getting a little dated now.

Chris C, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear GrecianHighworthUk, Thank you for posting a review here at TripAdvisor. We were delighted to read that you enjoyed you meal with us in Flame restaurant and we hope to welcome you back again soon. Kind regards, BHH

"Good find "

LizRPoole, Broadstone, United Kingdom 03/02/2019

I was pleasantly surprised by this hotel. Although the decor is of its time, I found this hotel spotlessly and thoughtfully presented. My room was very nice and cosy indeed. I had room service dinner and breakfast, both excellent and beautifully presented. I'd definitely return.

Chris C, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
DEar LizRPoole, Thank you for choosing to stay with us at Blunsdon House and for posting a review here at TripAdvisor. We were delighted to read that you had an enjoyable stay with us and we hope to see you again soon. Kind regards, BHH

"Great location"

JekaterinaE2, Bristol, United Kingdom 25/01/2019

Great location, very friendly stuff on arrival and good size room. The room was really clean. The walls are tso thin that we were able to hear ou neighbour talking on the phone. Room was a little outdated.

Chris C, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear JekaterinaE2, Thank you for posting a review here at TripAdvisor. We were glad to read that in general you had an enjoyable stay. Our bedroom refurbishment programme is now underway, we do hope that you will have the opportunity to visit again in the near future and see the progress! Kind regards, BHH

"Nice hotel"

Davidw56, Bradford, United Kingdom 17/01/2019

Third time I have stayed here through work really nice rooms especially the coffee maker. Good choice of food and nice been able to eat in the bar. Lovely breakfast and excellent service from all the staff.

"A Christmas to Remember"

Lorna W, Bromborough, United Kingdom 16/01/2019

The warm welcome set our holiday off to a good start and our four night stay only got better as time went on.We had comfortable accommodation,we were provided with delicious menus at every meal...some self service, others waiter service.Nothing was too much for the staff throughout our stay, and everyone was friendly.The hotel is situated in glorious countryside and wonderfully accessible to the Cotswold villages.A holiday to remember.

Chris C, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Lorna W, Thank you for posting a review here at TripAdvisor. We were delighted to note that you enjoyed our Christmas residential programme and that you had an excellent experience and holiday to remember. We hope to see you again soon and until such a time wish you all the best. Kind regards, BHH

"A fun friends weekend at Blunsdon House Hotel"

Jacqui R, Penarth, United Kingdom 14/01/2019

Seven friends spent two nights at the Blunsdon House Hotel. We had twin bedded executive rooms in the Pavillion. Very comfortable large rooms. Comfortable beds and spotlessly clean bathroom. However lighting very low and only one bedside light (inconsistent number of lights in all 4 of the rooms). Soft furnishings a little tired and rooms needed some updating. Didn't use the spa but swam in the pool. Jacuzzi was out of action ( being refurbished?). The Flame restaurant offered a very tasty menu and we were all impressed with the standard of service and quality. Overall a thoroughly enjoyable weekend and would be happy to return. Thank you.

Chris C, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Jacqui R, Thank you for taking the time to post a review here at TripAdvisor and for choosing to stay with us at Blunsdon House. We were naturally, very pleased to read that your party were all impressed by the standard of service and quality of the hotel and we hope to see you again soon. Kind regards, BHH

"Avoid!!! Not worth the money"

User 14/01/2019

Horrible place, avoid if possible. It's better than to sleep on the street, but at the rates they charge the level of service they provide is just not acceptable. I paid £120 per night, booked 3 nights. For £120 per night I expected a reasonably good spa and a nice hotel. What I got is: very dated room, gym was under refurbishment, the sauna (for 3 people max) was at 25C, 7 meter swimming pool, and not accommodating reception. I tried to cancel last 2 nights if my stay, but they didn't allowed me. It was such a mistake from my side to book 3 nights in a row!! I would give it 0 stars if I could...

Chris C, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Elcarisma, It is not often we receive such a venomous review, a member of the management team will be in touch with you shortly to discuss. The cardiovascular gym is currently under refurbishment, a process that started on the 10/01/18 and concludes tomorrow. We will shortly be installing £200k worth of state of the art techno-gym equipment and in order to do so we had to make significant upgrades to the infrastructure (power / data) which effects several other facilities in the process (those that require power). The spinning studio, strength and conditioning room, tennis and resistance gym are all unaffected. This significant work was not unexpected and was advertised in advance of the event on our website and sales channels. We are sorry that this has caused you a degree of inconvenience but we do not feel that this makes us "horrible", to the contrary we are heavily investing in our product for the benefit of our customers. The swimming pool is 12.5m wide and accurately described on our website, alongside professional photography of the facility. Advanced purchase rates provide a substantial discount in exchange for sacrificing flexibility. Far from being unaccommodating, we are providing you with exactly the product you selected and booked. We believe that this is the root cause of your complaint and would encourage any third party reading this review to view it in context of our many other excellent reviews. We are family business and have a 60 year record of providing warm, professional hospitality, given that you are still in-house we will seek to resolve this issue equitably. An action that would have been much preferred to this somewhat unnecessary exchange. Regards

"Nice environment, good service."

LukaszM9438, Torun, Poland 13/01/2019

I like this hotel for its interior design. I feel it's Britishness, the wood, picture ect. Also surrounding is perfect for a morning walk. So enjoy each time I stay there. Rooms are cosy and comfortable. I like that you can find English tea and some biscuits when you arrive. The bed is very comfortable and there are lots of pillows. Bathtube is large amenities are ok. Large parking space has always some empty space so you do not need to worry about free space. Breakfast is more than enough. I am not so big eater in the morning but slice of traditional bacon is what I always eat there. Lot's of fruits and other choice avaiable so everyone surely finds something for themselves. Look forward to going there again.

Chris C, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear LukaszM9438, Thank you for staying with us and for posting a wide ranging but poignant review. We were delighted to read that you enjoy the service and facilities we have to offer and look forward to seeing again soon. Until such a time we wish you safe onward travel. Kind regards, BHH

"Best month of my life"

mariamirabelabuhai, Swindon, United Kingdom 10/01/2019

Staying at Blunsdon was a real experience. I felt there like I was at home. Every week I came back felt like coming home. Amazing people, good friends, high quality services, vintage rooms with furniture which make you feel like you're living in a classic beautiful movie. The restaurant has the best food and the best personal,highly trained to make you feel special. The period spent there it will be the best of my life. Thank you everybody for that!

"Rude staff member"

charlesfb679, Bournemouth, United Kingdom 27/12/2018

Came back to visit for Christmas and came to the hotel on the 27th in the evening with a family member, quietly having a couple of drinks, when approached by a supervisor who told me to leave twice rudely whilst having a pint left to finish. Felt extremely rushed which ruined the whole experience as this place used to be a nice location to come back too. Not too sure if i would revisit.

"Wonderful Christmas break"

cruisemore352, Manchester, United Kingdom 27/12/2018

I cannot thank this hotel enough for the brilliant Christmas break. I was in room 362 in the pavilion, the room was well decorated, very clean and the bed very comfortable. I even had a Christmas tree in the room! I had a great balcony which was an added bonus to the room. The staff worked so very hard to make sure everyone had a great time, from reception to housekeeping they couldn't do enough for you! The lovely Carrie made a supreme effort to ensure every single guest received a personal gift from father Christmas, what a fantastic gesture. I had a brilliant time, the food was outstanding, and on Christmas day in the Flames restaurant the meal was brought to the table. This hotel is family owned and this I think proves the difference between a hotel who genuinely cares about their guests and a hotel who is only interested in a quick turnover. A special mention to Mat and Sotos in Flames restaurant both made sure we were well looked after. The swimming pool was great, good changing facilities and free towel hire. Once again a huge thank you to the Blunsdon House Hotel for the best Christmas break anyone could wish for. It comes as no surprise that there are so many repeat visitors I will definitely stay with you again.

Chris C, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Cruisemore352, Thank you for taking the time to post such a lovely review. As a family run hotel we take great pride in providing a comfortable home from home over the festive period. We have shared your comments with all the team that worked over the holiday, they are extremely gratifying. We hope to see you again soon, perhaps before next Christmas and until such a time wish you all the best. Kind regards, BHH

"Great location"

ade45, buckinghamshire,england 26/12/2018

Stayed at Blunsdon House Hotel on business. Rooms are very big and warm, so warm that I needed to turn the radiator off for the last few days I stayed. I would personally say the rooms need modernising a bit. Staff were all excellent throughout my stay. There are a number of bars/restaurants which are a little pricey but not excessive. The quality of food was very good but lacked much choice in Flames restaurant as the menu was very limited if staying over a number of days. Breakfast was very good indeed

Chris C, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Ade45, Thank you for posting a review here at TripAdvisor. We were delighted to read that you found the hotel comfortable and staff accommodating. You will be delighted to learn we are currently refurbishing the main house bedrooms and a new Flame menu arrives at the end of this month! We do hope that you will have the opportunity to revisit soon and see the changes we are making. Kind regards, BHH

"Christmas party"

juliew52, Brize Norton, United Kingdom 24/12/2018

We stayed overnight when we attended a Christmas function. The room was very comfortable and spotlessly clean. The staff were friendly and in spite of how busy they were, the food was of a good standard and hot. The breakfast buffet the following morning was excellent, good choice and cooked nicely. It was very good value for money and I would definitely go back again.

Chris C, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Juliew52, Thank you for posting a review here at TripAdvisor. We were delighted to read that you enjoyed your Xmas party with us and the various different aspects of the hotel. We hope to see you again soon. Kind regards, BHH

"Not The Best Experience "

Sabrerattler, Rochester, United Kingdom 21/12/2018

We have stayed here a number of times and there is always the same frustration. The hotel has a large bar area at the rear and the service on most occasions is uncaring and slow. However, on the night of our event, the bar next to the function room was opened and it was a total disaster. There was one young lady serving and she didn't have a clue. It took twenty minutes to get served and when did, I had a pint that was cloudy as dishwater. Instead of waiting further at the bar I took It to the lower bar for it to be changed. I selected a different bitter and it was just as cloudy as the first. I finished up with lager! The lady in the top bar admited she was new and really had no idea. Two issues therefore arise... They need to take better care of their beer and staff need training on courtesy and product awareness. One nieve lady on her own with no knowledge is not good enough. She seriously needed some support. Oh, and the bed was very uncomfortable too. I will however, give the hotel another chance in future.

Chris C, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Sabrerattler, Thank you posting a review here at TripAdvisor, it was disappointing to read that you felt your experience was not the best. On any given party night we have between 10-12 bar staff on, split between the four bars. They do there very best to follow the customers as they ebb and flow around the building, please accept our apologies if you felt that this could have been managed better. Real ales quality can be quite a contentious and subjective topic - in fact we remain the only four star hotel in Swindon to stock them for precisely this reason, the major brands have long since abandon them. We serve many hundreds of gallons of ale a year, in four distinct and seasonal varieties. As a product they are "alive" and such must be cared accordingly. Whilst this is something we normally do very well but like any form of life - it can be a little unpredictable. The experience you describe is certainly not typical but we appreciate your comments and have shared them with our operations team so that they can carefully monitor the situation. We note that you do intend to return at some point in the future and we look forward to welcoming you back. Kind regards, BHH

"Christmas Santa Party"

User 17/12/2018

Family party of seven,ages 5 years to 72 years! Garden Room was ideal location,good decorations,tables well presented,food excellent,Waiting staff quietly efficient,Santa and Elf plus Grint with presents for the children,and Disco to complete a thoroughly enjoyable afternoon.Thank you Blunsdon House!

"Birthday Sunday lunch"

derekr762, Swindon, United Kingdom 11/12/2018

9 of us incl 1 child & a toddler both who were accommodated with high chair and free meal. This was our first visit and we had the Sunday 3 course lunchtime Carvery. Although we were the last to be seated sat at 2.30 (our choice) the whole meal options were available and fresh. Most of us really enjoyed the variety of serve yourself seafood dishes on offer. The main course was equally good well presented. Vegetables were well cooked and different to those available at local Toby. Gray sweets. Will go again.

"Christmas party"

User 10/12/2018

Brilliant party. Food was great nice and hot. All the staff throughout the hotel were friendly. The bar area has been done up since we stayed 3 years ago and it was spacious enough for the large group of us to sit and have a drink together. The other areas have retained the cosy country house feel. The gym is really well equipped. Didn't get chance to have a walk in the grounds this time. Hope to return in the summer

"Excellent Christmas Party"

jakmil, Bristol, United Kingdom 10/12/2018

I Visited with my Husband and 10 Friends for a Christmas Party and It was a faultless experience. Efficient and friendly check-in, Clean comfortable rooms with great facilities, there was even a Christmas Tree in each room which was a great touch. The party was probably the best we have attended in several years, the food was delicious, the service from both the waiting staff and the bar staff was excellent and the Disco was fantastic, he played something for everyone, the dance floor was full from the first song until the last making for a great atmosphere. All in all a great stay, a wonderful evening all finished of with a hot tasty breakfast.......Perfect!! Well done All

"Christmas Party Night 2018"

User 10/12/2018

Held our work's Xmas party here on a shared party night and had a great night! Food was good quality, tasty and plenty of it, staff were really helpful and in the party spirit dressed in their Christmas attire, disco was good and the overall atmosphere was buzzing. Will be booking again for 2019!

"Weekend stay"

User 09/12/2018

We stayed here on a theme weekend for bridge players. There was a small Christmas tree in the room as well as a fresh coffee maker. The food was good and the staff were welcoming and helpful. I would recommend this hotel.

"Fantastic Wedding at BHH"

Julhb, Swindon, United Kingdom 03/12/2018

Had our wedding at BHH. Absolutely fantastic, the staff, rooms, food and the wedding co-ordinator Grace! Everything on the day was so well organised. Everyone at the hotel went the extra mile for us and our guests who also stayed at the hotel, were very impressed. We will stay again and will organise another family event at the hotel! Would definitely recommend Blunsdon House Hotel to anyone wanting to stay at an amazing hotel or for a wedding! Thank you to Grace and the hotel staff

"Comfortable and friendly "

MartinT231, Tonbridge, United Kingdom 14/11/2018

Comfortable hotel where service is friendly. Have visited a few times over the years and while some modernised parts of the building, other parts are looking a bit tired. Quite nice to step back to the 80s, although may not be to every taste. Room clean and comfortable. Good breakfast and since last visit two years ago, decent coffee as standard.

"Friendly hotel"

Eye68, Hemel Hempstead, United Kingdom 10/11/2018

Stayed a weekend here. Staff amazing, all so friendly and helpful! Spacious general areas downstairs. Rooms clean spacious well equipped. Great atmosphere in hotel generally. Would book again. Good parking.

"Bridge weekend with lots of lovely friends"

AngelaHC, Hertfordshire, United Kingdom 10/11/2018

Our room was large and very comfortable, in the main building. Very lucky with the November weather. Lovely extensive grounds. Some of our friends took their golf clubs for a round of golf, others took the opportunity to use the swimming pool. Lots of lovely surrounding country side but we visited the shopping outlet (a bit of disappointment for me) and the Railway Museum.

"Very disappointing all round !"

richbb708, Bedford, United Kingdom 08/11/2018

My colleague and I stayed here on business. When we checked in we were given very poor instructions to find another building. Although the rooms were a nice size, they look dated. You can hear everything going on in the room next door and to make this worse the toilet needs pumping 3 times to make it flush. We dined in the restaurant, the food was burnt, a young child could cook a burger without burning it that badly. At breakfast we were told a different price than indicated when we checked, it wasn't busy so the self service food had been sat out a while and was suitably stale. The bar staff were the only good thing about this hotel.

"Best stay at a hotel on a coach holiday ever"

Steve B, Chichester, United Kingdom 31/10/2018

We were on a 5 day vacation with Woods coach tours and was pleasantly surprised when we arrived at Blunsdon House Hotel. From the moment we arrived to the moment we left we were very impressed with the service, rooms and quality of food presented every day. We can honestly say that there is nothing that could have improved our stay at this hotel. The staff were amazing and really friendly. Highly recommended. Would definitely stay here again.


User 31/10/2018

Came here for a weekend break as it was my birthday. The room was absolutely beautiful and so peaceful. View was fantastic and staff were friendly and helpful. I would highly recommend this properly. Thank you Blunsdon.

"Disabled review"

marchwanderer, March,Cambridgeshire 30/10/2018

As a person with walking diffucuties the usual reviewers miss all the most relevant points that we need.If you dont use the drop off point the car park can be a long walk with a stick or crutches.If like myself you use mobility scooter take it!.Conference hotels are usually "walkers",once you are inside you may not need the exercise.Flat floor until you reach the restaurant.A few steps but a wheelchair lift is privided.This takes a travel scooter but anything else is too big.Leave it there.The restaurant is only about 20 steps away.Restaurant staff brilliant.Food properly cooked although if you like wine with it, check the prices,20pounds will not buy a bottle of red here.Those little bottles of prosecco are unbelievab!y 10 pounds each.Whole place is immaculately clean as is the room provided.Overall a pleasant two night stay within easy reach of Bath and Bristol.Recommended

"Rather disappointing."

Keith B, Tonbridge 28/10/2018

We were warmly greeted at reception upon our arrival and were given directions to our room away from the main building in The Pavilion. It was well appointed, spacious and very comfortable with a patio outside the double doors and far reaching views across the golf course. We asked for a fan (There were no windows to open in the bedroom area - only the double doors and our room was on the ground floor) and this arrived within five minutes. Our experience in the restaurant on the first evening where our meal was included in the package was not good. We ate in the flagship restaurant “Flame” where they claim to specialise in grilled meats and use only the best local meats, especially the beef. I chose the mixed grill at £19-50 so I could sample this specialty. We waited over an hour for our main course to be served and when it arrived it was dry, cold, tasteless and presented with absolutely no finesse. This was extremely disappointing. The waiter was very apologetic and after discussion offered to waive the cost of our bottle of wine. We chose this hotel so that we could use the pool. After a long day out on Saturday we returned to find the pool out of action because the chlorine level was too high. Again disappointing. Sunday morning we got no hot water from our main shower, although we could get it from the shower over the bath. We had booked a special weekend promotion package but the staff appeared not to be aware of the details of the package and there was some confusion when we came to settle our bill. It was all eventually sorted to our satisfaction and I must state that the receptionists on this occasion and indeed the restaurant staff were all most helpful, polite and keen to please. Would we return or recommend ? Probably not.


MIkeD78_9, Manchester, England 19/10/2018

I stayed on business and it was a total disaster. Checked in and was told the pool was closed. I was then sent packing back across the car park to the annex. The room was 1980's themed, boiling hot with an unappealing smell. Empty mini bar, skirting boards coming away from wall along with the wallpaper. Ceiling hatch broken. Empty mini-bar. The biggest issue was the boiling hot room. The air con was broken and it only pumped out hot air. Retreated to the bar which was very nice. Staff were friendly. Room service was poor. Ordered two drinks. One arrived on a wet tray. Food poor and expensive. Woken up by a "gathering" in another room in the early hours. Eventually phoned reception. Nothing was done. Awake until all hours in the boiling hot room. Reported various issued to reception on checking out. Charged full amount and told to email the Manager. "Apart from those issues did you enjoy your stay with us"? Err, no. Have now emailed hotel as credit card has a pending transaction for £35. Checked out 10 days ago. No additional charges. Complete shambles unfortunately. One to avoid.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Miked78_9, Thank you for posting a review. We were sorry to read that you did not enjoy your stay and that you felt that certain elements of your stay were below par. The Pavilion, our executive building is located within the hotel grounds, 30 yards from the main building, this is very clearly promoted upon booking. The building itself was constructed in 2000 and has been subject to two major refurbishment since, it is decorated in keeping with an English country house hotel with in room mini-bars that are stocked upon request. The Pavilion climate control operates on an antagonistic basis, preventing simultaneous heating and cooling of a room for ecological reasons. Now well into Autumn, the prevailing conditions are cool and wet and as such the majority of the building requires heating. While the system is intelligent, it can be tricked by a bout of unseasonably warm weather - please accept our apologies if this made your stay uncomfortable. We are unhappy that you are unhappy. And will respond to you directly with a a satisfactory solution. Kind regards, BHH

"A very enjoyable family visit"

Grahame480, Exmouth, United Kingdom 14/10/2018

A 2 night stay across the weekend of 12/13 October 2018 for 8 adults and 6 children. The facilities were excellent- tennis/golf/indoor pool/gym/play area for children/tv's in bar for Sat afternoon rugby- a real bonus! Breakfast/Lunch/Dinner Food was good and the overall atmosphere was very pleasant. Staff in all areas seemed to care and have been encouraged to interact positively with customers. As other reviewers have said the bedrooms are a bit tired and need updating but despite this housekeeping strive to keep the bedrooms very clean. A very convenient location on the edge of the Cotswolds with lovely views. 5/6 miles from M4 J 15 so a great midway location between Wales/West Country and London for family reunions/get togethers.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Grahame, Thank you for posting a review here at TripAdvisor. We were delighted to read that in general you enjoyed an excellent stay with us. We are constantly reinvesting and updating our product, with an ongoing room refurbishment programme already underway. We do hope that you will have the opportunity to return soon and see our progress. Kind regards, BHH

"Family party visit "

User 02/10/2018

We were located in an outer building I agree that the rooms seemed dated with no obvious feeling of luxury The grounds are lovely but the golf course was very close to our room and I felt the room lacked privacy I did not feel totally secure being away from the main building Would not visit again

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Christine A, Thank you for posting a review here at TripAdvisor. Reading your review it is evident that a room in the main building would have better suited your needs. Please be assured that our grounds are well lit and that all of our rooms, inducing those located in the pavilion, extremely secure. We wish you safe ongoing travel. Kind regards, BHH

"Wedding Party"

John A, Cotswolds, United Kingdom 02/10/2018

Stayed at Blunsdon House Hotel on a Friday evening prior to the wedding of our daughter at a nearby church the following day. The Blunsdon House hosted the reception as it was the only venue in the locality that was able to cater for the large number of guests that had been invited. Our daughter and her husband-to-be had been working closely with the hotel to ensure that the day went all to plan and pleased to report that it all went superbly. The function room looked outstanding when laid up for the reception, the staff had made a really great job! Special thanks has to go to Eduardo, meticulous attention to detail with a charming, friendly and personal approach ..... Thank you for making sure that it all went well on the day! I would have awarded 5 stars if our Executive room had really felt like one. The friendly and helpful hotel staff do however make up for some of those shortcomings. I have no doubt for special occasions such as wedding receptions that the Blunsdon House Hotel is the right choice, it certainly was for us.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear John A, Thank you kindly for posting a review. We were delighted to read that you enjoyed your family occasion with us and that Eduardo in particular, was extremely accommodating and professional. We hope to welcome you back again soon. Kind regards, BHH

"Pas it's sell by date "

User 30/09/2018

From the outside the hotel is quite commanding views to the rear excellent if however your looking for modern clean rooms this ain't - mattress was dipped in the middle too old bad back In morning pillow shams dirty like jumping back to the 90s for decor. Sunday breakfast done by 10. Latest check out 11. All in all waste of money coupled with staff with attitude and no idea of customer service.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Alan, Thank you for posting a review here at TripAdvisor. It is always quite perplexing to attract undue criticism for well published industry standard practices, our check out and breakfast times for example. We offer a late check-out service allowing guests to extend until 2 pm if they wish. Blunsdon House Hotel is built over a period of 60 years around an original Victorian hunting lodge and is decorated in keeping with a English country house hotel. It is advertised as such and we would encourage anyone reading this to view the wealth of photography available online. We note from our records that we were able to accommodate all of your special requests (specially a large room with a balcony and view) and that are duty manager deducted the cost of breakfast from you bill, after you missed it. Mattress comfort is subjective but we regularly replace our stock and use only the best quality Hynos mattresses. It is disconcerting to see that the vast majority of your other reviews are nearly all extremely negative, it seems that some of the world's very best hotel operations have been subject to your ire, so in that respect we are in fine company. Whilst we are sorry that you did not like the hotel we wish you ongoing safe travel and hope that you manage to find contentment somewhere else. Regards, BHH


Martin T, Ottery St. Mary, United Kingdom 22/09/2018

A 4-star hotel on the outskirts of Swindon and convenient for the M4 Motorway. It sits in extensive grounds with a 9-hole golf course. It has grown over time and the newest bedrooms are in The Pavilion, a 50m stroll from the main building. There's an indoor swimming pool and gym.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Martin T, Thank you for the very concise review. We are glad that you enjoyed your stay with us and we hope to welcome you back again soon. Kind regards, BHH

"Spectacular Anniversary weekend escape"

Refenej, London, United Kingdom 10/09/2018

My fiancé and I just celebrated our anniversary together at the beautiful Blunsdon House Hotel. We travelled down from London and the signposting from the M4 made it very easy to find. Upon arrival we were welcomed at reception with a smooth check-in and given the key to our room. We had a four-poster bed which was stunning, the room was in keeping with the traditional surroundings expected to accompany such a bed with lovely warm colours. We felt right at home. The great feeling didn't end there, there was a congratulations balloon, berries and truffles and a bottle of prosecco chilling in the fridge! There couldn't have been a nicer start to our weekend. Later on we enjoyed drinks at the new Carrie's Bar, both lovers of gin we were enticed by their mixologist, what a fine gin coniseour! A fantastic selection of gins and all complemented perfectly by the right tonic and garnish, a real treat. Dinner at the hotels Flame restraunt was delicious, we both ate from the grill menu and thoroughly enjoyed our evening. A big thanks to all the hotel staff who made our stay special. We shall be returning, hopefully soon!

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Refenej, Thank you for posting a review at TripAdvisor, we were delighted to read that you successfully celebrated your Anniversary with us. We will pass your thanks onto Johnny (our gin expert), we are glad that he made you stay special. We hope to welcome you back to the hotel again soon. Kind regards, BHH

"Great value for money!"

Huw D, London, United Kingdom 04/09/2018

We were so surprised to see and experience the comfort of this hotel for the price that we paid.The view over the vale towards the Cotswolds was such a lovely experience to wake up to in the morning.The hotel has a very traditional British feel about it with local paintings in the rooms and corridors with even a tea pot in the room to brew your tea!

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Huw D, Thank you for taking the time to post a review here at TripAdvisor. We were glad to read that you enjoyed the traditional British feel of the property and that you felt we offer great value for money. We hope to welcome you back to the hotel again soon. Kind regards, BHH

"Welcoming, warm environment that is worth a visit!"

User 20/08/2018

Its a magical place, besides being a quote it would probably reflect on this hotel, its an amazing place to visit with lots of activities, witch i highly recommend anyone weather it be with family friends on business or alone its a great place to go, and its worth a visit!

"Elegance with pleasure"

Zoe T, Swindon, United Kingdom 19/08/2018

We attended a friends birthday in one of the Blunsdon House Hotels conference rooms and I was amazed at the detail and quality this room oozed transporting you to bygone year with smartly dress staff with a silver service knowledge this was a pleasure beyond belief. Staff surpassed the customer service in every way even helping a young mum out the group with the cleaning of her child's car seat. I for sure will look forward to revisiting this beautiful bespoke hotel and can only thank all the staff for they wonderful care and attention.

"Lovely family run hotel"

4SandyJ, swindon 03/08/2018

Lovely hotel in beautiful grounds with tennis and swimming facilities. Generous family room and tranquil aspects which lend it as perfect for a weekend getaway. Comprehensive menu and delightful choice of gins are offered in the newly refurbished lounge areas Definitely value for money as the hotel offered lots of variety and yet maintained a high standard of service Highly recommended

"Gorgeous hotel"

User 01/08/2018

I was very confused when reading the reviews on here whether to book or not but so glad I did. Stayed overnight with husband, 3yr old and 1yr old. The exec family room was one of the most spacious rooms we have stayed in, based in a separate building to the main hotel, the room had a massive bathroom with bath and separate shower, the main room had a large double and bunk beds. The balcony was a lovely touch. We found it to be comfy and clean and the amount of extras left was superb...plenty of tea/coffee/milk/hot chocolate, complimentary biscuits and the same in the bathroom with shampoo etc. The room had aircon but we just left the balcony door open (upper floor) as it was so quiet outside. We all slept really well. The pool was fantastic to tire the kids out for an hour, fab changing areas and lockers/towel hire. We ordered room service that evening which arrived so quickly and was delicious (recommend the open coronation chicken sandwich). Breakfast was in flames restaurant, beautiful room and the breakfast was superb...lots of cold and hot choice. All food was presented fantastically, hot and yummy. I must say all staff we met were so lovely...our 1yr old son was a hit and the waitresses played peek a boo with him during breakfast. The reviews on here are a bit misleading in my opinion. Our room, although yes was a little dated but was clean, well maintaned and classy. Recommend the exec family room for the space. We will definitely be returning. Thankyou


Robert B, Surrey, United Kingdom 01/08/2018

You book on line, and truthfully, sometimes you get it wrong!! Not so here. There was nothing that I found lacking. From the room, to the staff, to the food. Would we go again? Without question! I did not get the young man's name, he was French and was about to go home for a short break. He was brilliant. So cheery, so helpful.

"Afternoon cream tea"

Barry W, Stroud, England, United Kingdom 30/07/2018

What a glorious selection of cakes and sandwiches with excellent service .The only downer was the price of a gin and tonic so I only had the one and went back to the tea supplied with the afternoon tea

"great stay"

dollydoo14, Portsmouth, England, United Kingdom 29/07/2018

We booked this hotel whilst visiting swindon for a weekend with two children. Check in was easy and straightforward, we found our room easily enough, it was clean and tidy, bedding was clean, bunk beds for the kids (minor dispute about who was sleeping at the top), and everything we needed in the room was there. We visited the pool which was lovely and clean and the kids had a great time. The only downside was that the pool is shallow and then has a very steep slope into the deep end (rather than it slowly getting deeper) so we were extra careful with our youngest who cannot yet swim. Great extra with the kids jacuzzi! Also a sauna and steam room and the changing rooms were lovely. Restaurant was fantastic with a kids area to occupy them while waiting for their dinner which included games consoles, table football and more. Dinner was nice, staff were nice, hotel was nice - can't really fault this place. If we visited swindon again we would happily stay here.

"Birthday treat"

PurpleBarb, Newbury, United Kingdom 23/07/2018

We stayed in room 367 in the pavilion, the room was light and airy with a four poster bed (bonus) a lovely small balcony with seating and a table with amazing views of the countryside. When we arrived on a Friday night a full Prom drop off was going on but the parking for guests was fine and well signposted and no noise or disturbance from the prom. Same on the Saturday with a wedding - no disturbance to guests. We played the 9 hole golf course as novices so can't comment too much on that but we had a lot of fun and we're the only ones playing as the World Cup was on in the hotel. Food was good as was the breakfast both days. Didn't try the pool as when we wanted to swim there appeared to be a baby and toddler lesson going on. The grounds are lovely as was the outside area with big comfy seats and that amazing view again. Would certainly go back - in the pavilion it felt sometimes we were the only ones staying there it was so quiet.

"Swindon hotel in the countryside"

BristolBuzzing, London, United Kingdom 18/07/2018

A two nigh5 stay to attend a local wedding. Very accessible hotel from the motorways on the ringroad and nestled in the quiet countryside. Rather spread out facilities. A little more help when checking in, with bags over to Pavilion, location of restaurant and bar and walks through the grounds would have been useful. However the staff for the most part where lovely and freindly. The bar staff very welcoming and domestic room maids helpful. However the DM at breakfast one morning was grumpy and most unwelcoming and unhelpful although we addressed our concerns derictlty to him at check out, he has made no attempt to justify his lack of service and professionalism. His attitude alone made this a less than perfect stay. We can all have an ‘off day' but it's a pity that he didn't feel it nessessary to apologise, and has let himself and this hotel down.

"Celebration meal"

User 16/07/2018

On Saturday eight of us attended for a carvery meal. Starters salad meats smoked salmon and prawns in sauce were a delight. There was a selection of meat including turkey and beef. All vegs were fresh and cooked well. The parsnips went down well. Pudding a mix of vanilla cheeses cake and choc fudge cake were enjoyed by all. Good restaurant good service and testy food

"Friendly and welcoming staff"

Dollyrocks1, Worcestershire, United Kingdom 13/07/2018

As the title of the review would suggest, the competence and approach of staff was the main highlight. Without exception, they were all friendly, polite, helpful and seemed happy in their work (or were very good actors!) It may sound quite basic, but it can be rare to find this and so I think it is important to recognise decent staff. In terms of the hotel itself, the room was spacious and clean with a very pleasant balcony area. The décor was slightly dated, and the bed was disappointing (very soft and worn). However, this was not at the expense of a good night's sleep. The restaurant experience was very enjoyable, again with reference to the staff in this area. The meals were delicious and the menu was varied. There were no hidden extra charges, unlike some hotels; the parking was free. The layout of the hotel is that of a complex, and had a slight 'Center Parcs' feel, which isn't a bad thing in itself. This was a business trip, but I would go back for 'pleasure.'

"Not as we expected"

VeronicaJ4, West Midlands 13/07/2018

We spent one night here in an executive room with balcony. Parking was excellent and although we arrived early our room was ready. Our room was on the 1st floor and although we had a balcony, I felt that the room was very dark and claustrophobic, both curtain tie backs were broken so we were unable to tie back the curtains fully. I called Reception to report that our tv was not working and to see if there were any brighter rooms but was told they were all the same. Someone came up to look at the tv and got it to work but said the lead was broken. The hotel itself we found quite soulless and seemed oddly laid out. Whilst we were eating our evening meal in the bar (which was really good food) there were people walking through from the gym in their workout gear which we found strange. We had a lovely view from our balcony which was not overlooked at all.

"Simply Great"

TrickyM1, Wendover, United Kingdom 09/07/2018

Surprised by the friendly, helpful and professional service we received from all members of the team at the hotel during a weekend event stay Huge room, granted a tad dated but, clean and everything in it you needed plus stunning views Fantastic and highly recommended .... oh and fantastic value with it ??

"Fantastic "

27Scotland, United Kingdom 09/07/2018

First class visit. Room was clean and extremely comfortable. Air con worked a treat too. Only had breakfast and evening drinks in the hotel, so can't comment on evening meals, but breakfast was excellent. Hot food well cooked and plenty of fruit and pastries. Staff very accommodating and very friendly. The grounds are beautifully kept with wonderful views. We would definitely return.

"Excellent in part, not perfect throughout."

Pengor, Dunstable, United Kingdom 25/06/2018

We requested an executive room but at the time of booking we were not told that all the executive rooms are in The Pavilion which is a few yards away from the hotel itself. There is no under cover pathway so if it is raining a visit to the bar or dining room requires an umbrella or similar. Our executive room was dark and dingy. The decor was not in good condition and the nice little balcony was so covered in cobwebs we were not inclined to sit outside to take in the views which from 368 are obscured by trees. The WIFi was good and the shower was hot and powerful. There is a lift to the higher floors but we were not offered assistance with our luggage despite being elderly. The leisure facilities were very good and both Carrie's bar and Flame Restaurant were clean and comfortable. Breakfast was included in the price we paid and was of an excellent standard.

"Charming spot with a sense of Britishness"

Darren F, London 24/06/2018

This was just a one night stay whilst visiting relatives nearby. The hotel is located very close to Swindon and is also a great location for exploring the Cotswolds and quaint local towns and villages. This hotel seems to be catered to tourists from far away - it is almost stereotypically British at points - with a small cosy study/library including bookshelves adjacent to the lobby, newspaper articles about the history of the hotel plastered over one section and a nice looking breakfast room. That is by no means a criticism of the place and it does provide a degree of charm. Set in a quiet area, the hotel also offers spa, pool and gym facilities, which rate up there amongst the best hotel facilities I have seen (although memberships are available to those living nearby as well, meaning it is not an exclusive facility but explains some of the quality). The communal areas were all well maintained and looked good. Staff were perhaps a little haphazard- not knowing when the facilities/breakfast was open from and to by way of an example. Perhaps that added a little Fawlty Towers style charm to it as well. The rooms are probably where I'd say investment was needed. That's not to say they weren't perfectly adequate - with tea/coffee making facilities - a relatively comfortable albeit clearly slept on for some time bed/mattress and a good bathroom. They are however really tired looking and could do with a lick of paint to spruce things up. We had paid for breakfast at the hotel and here is where I think the establishment is really cheeky. Upfront, I will say that the quality of the food on the buffet is very good - however, I did think it rather rude that there are lots of extras that you have to pay for - so it is not an all included buffet. For example, standard filter coffee is included but a latte will cost you well over £2 on top of the £10-£13 you have already paid for breakfast. There are also a number of other dishes which you have to pay a supplement for. It was the coffee that got me! So a good quality breakfast but be careful of them trying to screw you over! Overall I think this is a very good place to stay - good quality and a sense of charm and calm.

"Nice place!"

Lucylemonpip, Gloucester, United Kingdom 19/06/2018

We celebrated our mum and stepdad's wedding anniversary here and stayed for two nights and ate in the restaurant. The restaurant has a lovely atmosphere and the staff were friendly and helpful. We were able to decorate our table on the Saturday evening, as this was the night we celebrated our parents' anniversary, of 40 years. The food was very good and we had god choices. The rooms were nice and fairly spacious and were clean and tidy.

"Suite 378 "

Gareth H, Swindon, United Kingdom 19/06/2018

Wow this stay was a very short over night after our wedding. Four poster suite and a really varied tasty breakfast. Porters were very polite and helpful. Bed was comfortable and the suite was huge. Decor was a little 1980s but that really added to it's charm. Gin selection at the bar was excellent.

"Great food, great location"

ajenkins743, Chichester, United Kingdom 18/06/2018

Stopped over on a long journey and was rewarded by an exceptionally relaxing break. Our room was airy, clean and comfortable, there is a swimming pool and gym to exercise away travel stress, if this is your thing, and the food was superb. The staff were attentive and well trained. Overall a great stop over.

"Lucky find while travling UK"

James W, Brush Prairie, United States 14/06/2018

This was a great find! we stayed two night will be back. Well appointed rooms, breakfast was very good and bar staff very helpful. We moved from a differant hotel to this one and what change! all good this place is a GOLD STAR to us.

"Nice hotel "

Rosswt, Maldon, United Kingdom 11/06/2018

Spent a night here on business , here is the usual : Rooms : ok , need a little updating Aircon : good Bathroom : ok Staff : friendly Restaurant : good bar food Price: good for the Swindon area Cons: none I would stay again as near all the major roads into Swindon and a great price .

"A lovely one nights stay"

wonrek55, St Austell, United Kingdom 06/06/2018

Beautiful hotel set in lovely surroundings and a reasonable price, we had stayed here for one night after a relatives funeral, I must say this hotel was very big with a lot of conference rooms and rooms /settings ideal for wedding venues, also there is a spa and indoor swimming pool and fitness suite amongst other things. The rooms were spotlessly clean with a huge bed and plenty of room to walk around. Being disabled the bathroom was all okay as well although I did not enquirie for a shower only room but was able to get over the bath edge to have a shower. The breakfast was super and could help yourself to plenty of choice in fact I thought it was one of the best breakfasts I've ever had and have stayed in Best Western hotels before, all staff were very friendly and polite as well as helpful. I hope to return for a longer stay in the future.

"Good Value"

Paul C, Shoeburyness, null, United Kingdom 01/06/2018

First visit here and was guided by the Best Western website. Wanted somewhere to break the journey up on the way from Essex to Cornwall. It was nice to get away from the standard “premier inn” offer. Room was acceptable though had 2 light bulbs not working, a broken window awaiting the visit of an engineer and only 1 bathrobe for a couple! The restaurant was very good though with limited choice for vegetarians but the falafel wrap went down well. All staff very friendly. Need to pay a bit more attention to detail and promote the other facilities ,spa and sports centre ,a bit more with better information in the room and maybe a discount for guests. Just getting a bit more joined up would make this a very good venue.

"Excellent stop off"

adtelfer, bruton 31/05/2018

A really pleasent nights stay coming back from the midlands. Had good experiences of Best Western, this rates one of the best. Lovely staff and quiet and really clean hotel. Stayde in a room in the Pavilion, amazing views across the country side. Ate in the bar as had over fed on previous days. Fair choice of foos and drink at reasonable prices. Enjoyed the filtered coffee in room as the sun set over the landscape, on the balcony. Breakfast excellent and again staff most friendly... panicked as could not find black pudding on the breakfast bar... all I had to do was ask, and it was fresh cooked! Only hotel I have found that produces a large bodrum of fresh coffee to the table. Look forward to another stay in the future.

"Superb country hotel, spa and sports centre, perfect for romantic couples or families"

martinhH5865RD, Shrewsbury, United Kingdom 20/05/2018

I adore this hotel as its facilities, staff and location make it a perfect place to stay for a visit to the South Cotswolds or North Wiltshire. Some areas of the hotel do have their moments where one or another person or team within this lovely establishment will let another area down but the staff are always on the ball and endeavour to make amends swiftly and without fuss. I consistently recommend this hotel to friends and business colleagues and will be staying here again soon.

"Blunsdon House Hotel"

Debbie S, United Kingdom 08/05/2018

Great hotel with outstanding views of Wiltshire. Staff VERY helpful and friendly, went out of their away to make our stay a memorable one. Room was clean and full of little goodies. Generous tea and coffee facilities. Breakfast was very varied and well presented. Overall excellent experience and one we would like to do again.


User 07/05/2018

We had our wedding here on Saturday the 5th and could not have asked for a better day. The hotel were amazing from reception to the porter who helped us. We had family travel down from Manchester and everybody has said they could not fault this venue and it was a beautiful day. What to say a huge thank you to Grace our wedding coordinator who went above and beyond she calmed me when my dress went wrong and was on hand all day to make it go smooth from our first metting to the extra tips she helped make our day perfect.

"True value for money, food excellent"

acurtis59, Buckingham, United Kingdom 11/04/2018

Chose to eat in bar as working on pc all evening. Had catch of the day - restaurant Menu, superb! Room dated but comfortable with all amenities. Highly recommended. Staff friendly and attentive. Much better than a motel style stay.

"Great views but decor dated. "

Sarah J, Sherborne, United Kingdom 08/04/2018

I booked to stay here as stop gap between London and home while working away. The hotel itself is a large building with the rear backing into field after field which is lovely. I'd book a room which had a small balcony, and while the room was extremely clean, tidy and the views were great, the decor was very tired and dated. Room service was prompt and food was fine. The staff didn't know when I rang to order my dinner what wine was available other than house and no condiments arrived on my tray. Bed was comfy though. And that view was lovely to wake up to.

"Excellent service"

springergirl, wiltshire 02/04/2018

I booked here for a table of 18. It was for an 80th and 50th birthday meal. I ordered meals prior to the day, which was then emailed to them along with a wine order. We arrived early to get table ready with cake and confetti. I was very pleased with the look of the table and the general atmosphere. Staff were very welcoming. Guests started arriving and wine was brought out to the table. Some guests were late and it wasn't until we were all there that the food started coming out. Every meal was hot and correct. The waiting staff were very pleasant and helpful. Food was nice, not the best I've ever had but certainly pleasant and no one had any complaints. Later we went into Carries bar and staff again were fab. Im really pleased that they made this such a nice night. Well done BHH and all its staff, will definitely be booking again

"Ok hotel but thin walls between rooms "

User 27/03/2018

Really nice hotel - great ambience and the facilities are good. Breakfast also fine. Two main gripes: 1. The noise from the next door room was really disturbing but the TV and talking wasn't that loud at all. The walls are very thin 2. Limited evening meal options.

"Very poor "

notmyrealname40, cornwall 20/03/2018

Very disappointed,ate in the restaurant ordered the special of the day, steak and Guinness pie when it turned up as nice as it was it was chicken and Some kind of cream/white wine pie I questioned the waitress and she said they don't do a Guinness pie!!!!!!!!! Not sorry but!!!!!!!Then when I got back to my dated room and it's single bed only you find the tv does not work I would not recommend this place

"Great place for Sunday Lunch!"

Marguerite L, Colorado Springs, Colorado 15/03/2018

This place has the feel of an English pub, but is far more. Large dining area, cozy bar/pub area, good food and good fun. The manager we observed was very attentive to the business and constantly circling the room to keep an eye on folks. We have had several family meals/parties there and loved it!

"Lovely hotel but slightly dated"

Marianne C, London, United Kingdom 05/03/2018

Beautiful hotel with everything you need for a quiet weekend getaway. It was a nice addition to have a (small) pool, jacuzzi, gym and great restaurant, Flame, where we enjoyed dinner. The interior of the hotel and the room were spacious and well kept, but the decor was a little dated and old-fashioned. We didn't get a chance to explore the grounds properly as it had been snowing, but they did look beautiful from what we could see - it would be good to explore them during a warmer time of year.

"A relaxing business stay"

BerylMerlin, Lincoln, United Kingdom 04/03/2018

Booked a four night stay for business purposes. This hotel was perfect with all the facilities I needed. Due to the lengthy days, I ate at the hotel's Flames restaurant as the prices were reasonable and the menu sufficient. The staff were all friendly and accomodating.

"Lovely refurbishment "

CoupleTravels1994, Swindon, United Kingdom 03/03/2018

Been going to Blunsdon House regularly for well over 10 years. They have recently had a refurbishment in Carries bar which is lovely. Unfortunately in recent times it's become like a child's play area. Won't put me off going but shame to see it go this way.

"valentines get away "

User 18/02/2018

stayed here for a one night valentines get away. From booking through to checkout the staff went above and beyond to make this an unforgettable experience. Our room was a suite with separate lounge in the Pavilion building and it was AMAZING. A four poster bed, balcony with amazing views, jets in the shower. The decor was very traditional and oozing with character which I found lovely as don't do the corporate cold characterless type of hotel room one usually gets nowadays. Couldn't fault the room for cleanliness and extras provided. We had a snack in Carrie's bar which was very pleasant and dined in the Flame restaurant in the evening. Service was excellent and very professional and the saxophonist playing was a lovely touch to add to the atmosphere of the restaurant. The food was also to die for. We had a massage in Secrets and would definately recommend this also. All in all an amazing experience and was very sad to leave. This hotel deserves every one of its stars ... and some

"Fab Fab Fab"

KDD95, London, United Kingdom 17/02/2018

We arrived for a short break and were booked in the Pavilion, executive double room. Sometimes you see pictures of the room and in reality it's nothing like the photo but in this case it was the opposite. Big room big bathroom with the added bonus of a little patio looking over the golf course and children's playground. The hotel is brilliant but what makes it five star is the staff from house keeping, bar staff, reception and the restaurant. Always smiling, quick service and so helpful. We are already planning our return trip!

"Catch up with friends"

Esther B, Bideford, United Kingdom 12/02/2018

Wonderful place to stay. All nooks and crannies. Wonderful staff and atmosphere in the whole place. We had lunch (carvery) on the day or arrival while waiting for friends to arrive - which was absolutely delicious. Lovely area, if only it was not so cold! Had a lovely stay in a lovely hotel and would come back again :)

"Better than last time "

Noshortcuts, Brecon Beacons National Park, United Kingdom 08/02/2018

Stayed here a few times now. Room very clean and fresh. Good shower and Wi-fi. Disappointing to find a round pin socket next to bed so couldn't plug in iPhone as alarm clock next to bed. It had to go across the room. Not having alarm/ time always makes me sleep poorly when I am away on business and having to get up at different times. Breakfast is not very inspiring. Tinned (yuck) and fresh fruit, yoghurt, boxed cereals and luke warm porridge (on 2 mornings).You have to pay extra for expresso or cappuccino coffees, but even though I was prepared to pay I was told that they couldn't do it as they had to wait for the bar to open? Not sure if I could have waited till lunchtime!!! Also have to pay extra for smoked haddock or kippers etc. Reception lady last time was very unhappy person, this time all were very pleasant and helpful.??

"Just old and dated...."

User 06/02/2018

A large unwelcoming hotel....clearly plenty of space but although the hotel was at full capacity the restaurant was empty. The food was fine but the vast restaurant lacked atmosphere. The decor was dated and rather random. I was unfortunately staying in the Pavilion, a separate building off the car park which was more like student digs than a hotel. The room was dated with stained carpets and frayed towels. It also had this nasty floral aroma which made me feel ill throughout the night.

"A great two night visit with faultless service"

Fleetingvisitor, Wiltshire, United Kingdom 04/02/2018

My wife and I took advantage of a recent voucher offer and stayed in the three storey modern Pavilion which is adjacent to this extensive hotel from Friday afternoon until Sunday morning. The reception staff were very friendly on arrival and the room we stayed in was very nicely appointed (Room 268) with a balcony and fantastic views over open countryside . We had an evening snack in the newly refurbished Carries Bar on the first night and slept very well indeed. Breakfast was plentiful with a good choice of fruit, juices and a full English breakfast menu. On Saturday evening two friends from Marlborough joined us for Dinner in Flames Restaurant . We all enjoyed the chuck steak which was recommended by Head Chef Alex and Charles one of our waiters was most attentive. We were very reluctant to leave this excellent hotel on Sunday after Breakfast but had to return home due to other commitments. All in all we had a great time and would thoroughly recommend this hotel to other visitors.

"Lovely hotel"

raystrip, cracow 30/01/2018

My wife and I recently stayed here for 3 nights as part of a coach tour. The bedroom,the hotel general areas and the restaurant were all very clean. We had an evening meal and a breakfast each day and the selection was good with a wide range of choices. All the staff that we met were very pleasant and were only too pleased to assist. Free WiFi was available in the rooms.

"Birthday Lunch"

Marmitelover1, United Kingdom 21/01/2018

We often pop up for a carvery on a Sunday but as its my birthday on Wednesday we called up today to have a bar snack in Carries Bar! Its recently had a refurbishment and looks fantastic! Looks like all the restaurants and bars are being revamped bit by bit. There are lots of places to sit with groups or families in the bar. We had the burger which looked chargrilled and was lovely and I chose the fish and chips. That too was lovely! My only comment would be that with fish and chips it's nice to have peas or mushy peas so that for personally would make it perfect! We will be back soon. can't wait for the weather to be nice then we have their lovely ploughmans in the garden!

"Bit tired but friendly staff"

MJH1, Bedfordshire, United Kingdom 16/01/2018

Flying visit to Swindon and needed somewhere to stay Opted for Blunsdon House Chose an executive room in the separate annex bit Was a bit weird as didn't see a soul - not sure if I was the only person staying the night?! Can't have been, as there were a few at breakfast - which was decent Likewise I enjoyed my room service meal Bed was great but room was kind of terracotta and needed a refresh - very clean nonetheless Didn't try pool or gym

"A nice visit"

User 08/01/2018

We wanted a night away and so booked as we were looking for a place with all the facilities in one place. The place looks great walking to reception and the staff were very helpful, the room was nice and had everything we needed, but looked a bit tired. The restaurant was nice and very good, and the staff were very attentive. The breakfast was the star and we were very impressed with the value as we were looking for bed and breakfast. The pool was a great feature and the gym was very good.

"2 night business trip in early Jan 2018"

Graham L, Hedge End, United Kingdom 04/01/2018

Positives: Hotel grounds look amazing. Will likely stay again in summer when I can enjoy. Most of the hotel has been recently redecorated, bar and restaurant looked good. Internet speed was great and worked well whole time I needed it. Negatives My room was a bit worn down, small hole in a door , wall paper grubby/peeling. I was in the old part of the hotel, not the pavilion. Room service menu was limited and what I ordered 'fish and chips' was mediocre. Didn't eat in hotel on 2nd night because of this. I didn't have time to try the leisure facilities.

"Nice function facilities, room dated"

rachnpete, Stoke-on-Trent, United Kingdom 03/01/2018

I stayed here to attend my works Christmas function. 3 course meal was amazing, plus function room and dj all of high standard. The hotel itself is beautiful and there are areas that are really modernised and then parts that are not. I stayed in a room in the hotel and on first appearance it was clean and tidy. Decor was dated, carpet was fading and looked worn. There was an old coffee maker in the room which was like an out of place object from the 80's and not in keeping with the hotel style at all. Electrics were a bit dodgy also as some plugs didn't work. I asked for an iron and board to iron my dress and the first plug didn't work. The iron was attached to the board and it had no temp gauge so it over heated and I burnt my dress. Luckily it was in the inside so not ruined. Overall lovely surroundings and lots of positives just the room let it down for me.


Rws67, Northampton 20/12/2017

Reasonable hotel, albeit feels like it's slowly closing down. I've stayed here twice now. The rooms are OK and the gym is good. Reception staff are also good. My issue is in the bar: - the bar menu is limited and not change over the 6 weeks between visits - would not allow me to order food from the restaurant and carry it through to the bar (why not?? even if I fetched it myself!) - the beer was off....barman did however happily change it for a lager. - I asked for a side salad with my Burger and was told "we don't do salads"...on protesting that I am sure the hotel had a lettuce, tomato and onion to hand, and that I would happily show the chef how to prepare a salad, the bar staff finally agreed it would be OK.....why did I have to protest? - my food was delivered, without chips or cutlery. I had to wait several minutes for knife and fork to arrive....watching my burger go cold. - they have a fake fire, which actually looked ok (as did the rest of the re-furbed bar area). What was annoying was the fake 'crackling wood' noise that was emitted from the took me a while to realise what it was. first i thought there was a leak somewhere or maybe it was raining outside or an electrical fault. I advised the staff that it was an annoying noise and suggested they turn it off....apparently this was 'not possible'.... - despite the bar being almost empty, nobody came to take away my plates or ask if i wanted a's just basic stuff. - None of this is a global issue, but for a hotel that appears to be struggling (based on is being empty), these sort of things can make a difference to customer experience, reviews and profitability. - Oh and by the way, the breakfast sausages and bacon could do with another five minutes under the grill!

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear RWS67, Thank you for posting a review here at TripAdvisor. We are sorry that you felt that certain aspects of the service was lacking, in particular in the bar - this information will be shared with the relevant managers for analysis and improvement. Contrary to your general feeling about the hotel it has only recently seen major investment and will continue to do so over the next year, a process made entirely possible by a healthy level of trade. Business levels naturally ebb and flow over the course of the year, this is particularly true during the holiday season - normal corporate business recedes, replaced by irregular (but extremely busy) periods of party/leisure trade. It is regrettably that you made no mention of our brand new bar, Carrie's, which reopened 9th December having undergone complete refurbishment. The fireplaces have almost without exception been adored by our customer base. We are sorry that you found the crackling noise they produce to be annoying, but it is far from pervasive in what is a very large bar. We also have two alternative bars, one of which has a very real but entirely silent gas fire. We appreciate you taking the time to provide us with this feedback and we hope to welcome you back to the hotel again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Blunsdon House Hotel"

lesleysS7856HG, Royal Wootton Bassett, United Kingdom 12/12/2017

Excellent service throughout our stay. Room was excellent. Breakfast was very good with a good range of food on offer. We woke up to snow on Sunday morning and the staff had a path cleared from the Pavillion to the main hotel very quickly.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear LesleysS7856HG, Thank you for posting a review here at TripAdvisor. We were delighted to read that you enjoyed the food, service and had a fantastic stay. We hope to welcome you back again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Lovely one night getaway "

User 10/12/2017

Me and my partner enjoyed a one night stay at the blunsdon Hotel we arrived about 5pm and had a quick check in, the staff on reception were friendly and very helpful. We stayed in one of the pavilion rooms over looking the tennis courts the room was lovely and clean and very spacious, yes the room could do with a bit of a refurb but other than that we couldn't fault it. we had a meal out in the evening but did enjoy a few drinks in Carrie's bar which was nice and modern, the breakfast was excellent plenty of choice and nice and hot the food ranged from a full English to cereals fruit and a choice of yogurts we really would recommend this hotel if you're looking for somewhere to stay near Swindon!!!

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Kirsty H, Thank you for taking the time to post a review here at TripAdvisor. We were pleased to read that you had an enjoyable stay and that the food, service and amenities met with your approval. We appreciate your recommendation and hope to welcome you back to the hotel again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Avoid the breakfast "

Gunner111, Basingstoke, United Kingdom 21/11/2017

We stayed at the Blunsdon House Hotel, Swindon last Friday the 17th Nov 2017. Our room was on the 3rd floor in the main hotel. The room was very dated, carpet and chairs stained. Bed was terrible, small And too soft, hence we didn't sleep. Breakfast steer clear avoid at all cost! For our £24 we ate 1 weetabix and 1 cornflakes. The chef must have had the morning off. We went to the buffet at 0800, there was 2 disgusting fried eggs. I put some scrambled egg powder on my plate but it was floating in water, so I'm afraid I just turned my plate vertically and the so called scrambled egg flopped back into the pot. The Baked beans were stone cold. The sausages were dried up, I'll be honest, I put one on my plate, cut into it which was a struggle, I persevered And stupidly tasted it, it was like chewing a Lump of dried cardboard. Consequently we just gave in, I spoke to a tall waiter , who said “he would look Into our grievances.” I sat and watched Him, and afraid he never did anything. Awful stay never again. I would rather have given the £24 to a local charity

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Gunner111, Thank you for taking the time to post a review here at TripAdvisor. Naturally we were very disappointed to read that you did not have an enjoyable stay. We have a rolling room refurbishment programme in place, although we are satisfied that all of our room stock exceeds 4 star requirement. For example, all of the mattresses in our bedrooms are either Hypnos queen sized or Hypnos super-king sized, we do not have any "small" beds in the property. We have shared your account of the breakfast experience with our head chef and his brigade, as it is far from typical. There really is no excuse for a poor breakfast and as such we will be monitoring the consistency of our offering very closely, based on your feedback. Please drop our operations manager a line the next time you are in the area and he will be happy to ensure that your return to Blunsdon is a happy one, until then we wish you all the very best. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Very good venue"

reviewersam, Surrey, United Kingdom 19/11/2017

Stayed here this weekend for the Triumph Stag AGM. I found the hotel to be a brilliant venue for this event. Set in lovely surroundings including a golf course, leisure and health spa separate from the main hotel, ample parking. Staff very friendly and efficient and look extremely smart especially in the Flames restaurant. Décor and style of the hotel is a mixture of modern with a 'Gentlemens' club feel in the main bar area, but tastefully accessorised and cosy open fire. The rooms are comfortable if a little dated and in need of a makeover but nice touches such as a fridge, good tea tray including a coffee machine. Bathrooms need upgrading, shower was good, bath robe provided, toiletries. Slept very well although bedding of poor quality - duvet very thin and not quite warm enough for me! Breakfast was taken in the lovely, modern restaurant, was help yourself, spotlessly clean, all laid out immaculately, all you needed and more, hot breakfast was very good, tea/coffee served to your table which is what I prefer - no coffee machines, yay! Saturday night was our dinner/dance - the three course meal was delicious all served to about 100 people very professionally - well done, thoroughly enjoyed it. Almost too full to enjoy the in-house disco afterwards but managed to dance all the way through to the end - good evening had by all! Today we had the AGM, coffee and biscuits included followed by a very good lunch. Overall a great weekend and would return as this hotel is a good base for exploring the area.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear reviewersam, Thank you for posting a comprehensive review here at TripAdvisor. We were delighted to host your event and we very glad to read that you felt it was an unmitigated success. We hope to welcome you back to the hotel as some point in the near future and until such a time wish you safe ongoing travel (in those fantastic car's!) Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"The hotel were so thoughtful & kind"

joanne020773, Northamptonshire, United Kingdom 12/11/2017

We stayed here at the weekend so get away for the weekend due to a very sensitive time due to an anniversary of a bereavement. I contacted the prior to our stay to inquire about costs for an upgrade, I was so grateful when they very quickly replied and they very kindly upgraded us. I feel they were so thoughtful as our room was right out of the way, an end room in the pavilion building which was so spacious and like a mini suite...thank you so much to the staff. The hotel stands in beautiful grounds with splendid views. The room has everything we could possibly need, the only downside is that the decor is very out dated, but with some updating would be amazing. The bar was closed for refurbishment so I guess they are doing some modernization. Thank you Blunsdon House Hotel for your thoughtfulness and kindness, a lovely weekended break in your lovely hotel. I certainly recommend this Hotel to anyone wishing to visit the Cotswolds as it is based in a great central base

"It's the small things that count"

Karen H, Pool, United Kingdom 07/11/2017

Celebrating our 30th wedding anniversary in Sept 17, we decided to book a long weekend at Blunsden House Hotel. After checking in, we were handed the keys to the executive room with balcony in the! It had it's own hallway before walking into the largest bedroom I have been in with beautiful views over the golf course. This was going to be a beautiful weekend. On Saturday we had booked dinner in the Flame, outstanding meal, when we returned to our room, there was a complimentary bottle of fizz (from the hotel) who had read my facebook page explaining we were celebrating6our wedding anniversary...A lovely touch. THANK YOU.

"Not what we exoected"

laureeeen1234, Southampton, United Kingdom 04/11/2017

Visited here 2 times (one was a freebie due to our previous complaint). On our first stay we were woken up early by a noisy broken boiler hence the free night. We were put in an executive room the 2nd time around. Neither rooms lived up to the expectations set by the photos you see when booking the property. The rooms are old fashioned and the executive room smelt very old. The pool is very small so can feel a bit crowded. The breakfast had a wide range of food however we felt very conscious of the staff which would loop round the restaurant and stare at us as we ate. Maybe this is because there is a note on the menu stating any food you take with you you will be charged for? We did not try to steal anything .... obviously! But was left feeling very uncomfortable. There are nice views to be seen however the executive room did not show this. For £99 a night (in the original standard room) I would not stay here again.

"Great Hotel Excellent Location"

toby0107, Wisbech, United Kingdom 30/10/2017

Just got home from having our annual Regimental Sergeants dinner night at this hotel. The hotel is easy to find having good access from the any direction that you might be coming from. The function room allocated to us was first class and laid out very well, the Reception staff from arrival to departure were very polite and attentive. The Rooms were very clean as was all the common areas of the hotel. We did not use the swimming pool or the golfing facility but both were easy to access and looked in very good condition. Our dinner was very good and plentiful and the drinks reasonably price for a hotel. we would have no issue with returning here for another dinner gathering some time in the future.

"Ok for one night"

Belinda W, Northamptonshire, United Kingdom 29/10/2017

Executive room ok , carries bar bit like airport waiting area tired sofas ..flames restaurant lovely food although part of it resembled my old school canteen , breakfast very good plenty of choices ..

"A good stay"

RegiTime, Godalming, United Kingdom 28/10/2017

Nice sized room, looking a bit worn though, and could do with a lick of paint and refurb. Desk staff were very pleasant and professional, and the management that we dealt with were focussed on ensuring that everything went as well as possible for their guests. Breakfast was typical hotel breakfast buffet, there was something to suit everyone and plenty of it. Overall a good stay and we'll be there again I'm sure.

"The hotel is reasonable but poor manager."

User 20/10/2017

I stayed in the hotel for a week with work as an alternative to hotels in central Swindon. The hotel wasn't as nice as the pictures but nice enough and the restaurant and gym were excellent. However, i was disappointed by the breakfast and decided i would get breakfast elsewhere which would also be more convenient. The receptionist at the time told me this wasn't a problem and i would be refunded the cost of the breakfast so i ate elsewhere for the week. When i want to checkout at the end of the week the manager told me it wasn't possible to change the bill and blamed the receptionist i had spoken to earlier in the week rather than providing any help. She claimed that they were not able to change the booking and didn't keep a record of breakfast attendance. I argued that i had therefor incurred additional cost due to the information the hotel had given me but she was not willing to refund the breakfasts. The final straw was suggesting that I simply lie to my employer as "the bill doesn't show breakfast costs"! So, unhelpful manager and arguably, poorly trained staff according to the manager. I expect the receptionist just made a mistake but i would expect the hotel to honour that mistake and support their staff. For the sake of £40 the manager has meant I wont be staying there again.

"Quiet, Scenic, Rooms are overpriced"

Mowgli1989, Ashford, United Kingdom 19/10/2017

I recently stayed at the Blunsdon House Hotel for an overnight stay. On arrival hotel check in was simple, straight forward and quick. Hotel itself is set on a golf course with lovely views depending where you stay within the hotel. I stayed in an executive suite, however I booked based on the pictures provided on the website, however when I got my key and made my way to my room, the room was very dated, had no resemblance to the room I booked apart from the bedside lights. It was extremely warm, fairly clean bar a few cobwebs around the room. The temperature control only pumped out warm air which made for not the best nights sleep. The bed was very hard and almost like sleeping on a sheet of wood. Overall an average experience but you probably will get a better night sleep in a premier inn with breakfast included for cheaper than what you'd pay here.

"Made me feel at home, with family!"

itzcoldak, Mascoutah, Illinois 14/10/2017

I was a long term customer, i had the opportunity to work in UK for a few months, and absolutely loved my stay at the BHH. The staff was great, they listened and responded to my complaints, and they mad me feel welcomed, and at home when i was away for so long. Upon arrival in June, i was given a room out in the pavilion, a great room, beautiful view, very spacious and plenty of storage for a guy who over packed for a 130+day stay. The only problem, a work out, broken bed. Once i notified reception, the went out of their way to make it right, Merv and Lizzie swapped me out mattresses, where the discover the box spring was broke. i had a new room in 48 hours! With a busy summer due to the RIAT, i was moved into the main building. This was supposed to be a temporary move, but it was a nice room, and i was comfortable. So i asked if i could stay which they were nice enough to oblige. The Reception staff was amazing. being a long term guest i was able to build a strong rapport and great friendship with them all. they were great for advice on where to eat and things to go and do. Most of the time i would use the Bar and Restaurant. The awesome bar staff was super friendly and made me feel at home. I loved walking in after a long days work and being greeted by my first name, that is the way a bar should feel, like you're hanging out with friends and family. thats a way better feeling than being addressed as sir all the time...after leaving work and being professional all day who wants that stuffy atmosphere when you want to enjoy a pint and talk to your friends? well besides that phil guy who didn't like the staff being nice to him. My only complain about the Bar was they didn't bring down the big screen enough to watch games. one quiet night we asked to watch a "soccer" game, and the staff was nice enough to turn it on, but it was a short lived experience because the Bar/Resteraunt manager came and said it wasn't a sports bar. but come to find out he didn't mind the games being on, except for when it was my friends and i requesting...This "manager" who i believe is in the hospitality business had the worst customer service skills i had ever witnessed. he was rude to his customers, and would never speak to them or ask them how things were going. All he would do is stand at the edge of the bar looking for things to complain about. He would audibly complain to his staff about business that they didn't need to be concerned about, a complain down not up type of management. he shunned and made his staff and regular customers feel very uncomfortable. In my experiences, when someone is a regular customer, its the staffs job and management job to welcome them to their establishment, and make them feel comfortable. not this guy, after 4 months of staying and eating there nightly his first words to me weren't "hi, how are you, how is everything" it was, "you can't eat that there" referring to eating outside food in the hotel common area. Not a nice guy. the only reason why my friends and i even went to that hotel was because of the awesome bar staff. I highly recommend the BHH if you want to feel welcomed. i will be staying there again!

"Mums 90th Birthday party Friday 1 October"

AndyWil2016, Swindon, United Kingdom 11/10/2017

As my family originated from Blunsdon I thought it would be nice to hold my mums 90th birthday party at Blunsdon House Hotel. We met Jane, Business Co-ordinator Conference & Events. Jane was very helpful and considerate and we booked the event, to include a buffet for 40 friends and family. We had a wonderful evening there in Tawny's Room with the adjacent bar also available for use. The food was delicious and plentiful and we were very well looked after by Charles and Natalie, who were both very kind and attentive. Thanks to everyone concerned for helping to make my mums evening so memorable.

"Very disappointing, will never revisit"

ckd19842017, Birmingham, United Kingdom 09/10/2017

Checked into the hotel to find our bathroom floor was flooded. Moved rooms with no apology. We tried to use the Spa on the Saturday morning to be told that there were public swimming lessons going on in the pool until 13:30. This was at 9:30. The changing rooms were full of children and parents and the bar above the pool was full of parents watching their children swim. This is not what we expected from a 4* Spa hotel. No apology at reception when we checked out. Will not stay there again.

"Lovely Staff! Lovely Hotel"

96Joel96, Manchester, United Kingdom 03/10/2017

The staff were all very helpful and always there when you needed them. The bedroom that we had was stunning. The food was fabulous and I would really recommend this hotel if you would like a couples weekend away as I stayed over with my girlfriend. I was very impressed by the facilities which are clean and well kept. The staff go out of their way to assist the customers but they don't intrude and let you relax and get on with your weekend. Me and my girlfriend both loved the hotel! Needless to say the room we had was very clean and well kept, the layout unlike most hotels made sense and made you feel relaxed. All the facilities we used worked perfectly and we had no issues. We will definitely be staying here again! I'd strongly suggest staying here if you want to relax for a while and take your partner with you!

"Smelly, dirty and badly needing a refurb"

Phil Y, London, United Kingdom 02/10/2017

In terms of appearances, don't give the hotel's website much attention, the hotel is stuck in a time warp from 1988 and doesn't appear to have had anything done to it since. The whole hotel has the stale whiff of an old people's home, not helped by the smell of chlorine wafting from the nearby spa that permeates everywhere you go. When you first walk through the door you're almost choked by an overwhelming sickly perfume which I assume is an attempt to distract from the musty old carpet mixed with chlorine odour. Communal areas of the bar and restaurant are large airport lounge sized areas which are soulless and unpleasant to sit in for any longer than necessary. Staff walk around calling out to each other, shifting chairs and tables around you in total disregard for the impact to the handful of customers braving the clash of two loud music streams playing, one from the bar and one from the adjacent gym, complete with loud squawking fitness instructor. The restaurant doesn't fare any better and took 45 minutes to bring a uninteresting and overpriced burger. Other food in the restaurant and bar is bland, unimaginative and prepared by a kitchen team who going by appearances have long lost interest in the product they serve. Breakfast is a similarly minimal effort, with a poor selection of mostly tinned fruit, or the usual average quality, unappetising fried foods. You'll want to eat somewhere else after one night. Staff are remarkably cheerful given the depressing 1980's surroundings, and that's to their credit. They seem busy doing something even when there seems to be very low numbers of guests in the cavernous communal areas. The cheerfulness does break good manners at times and they would benefit from improved training to remind them that guests aren't their “mates”. My room is large, dated like the rest of the hotel, has peeling wallpaper, torn bedding and a stained carpet. It too has the omnipresent stale whiff that comes from old furnishings. The water coming from the bathroom's hand basin taps is a bare trickle and the taps themselves are too short, so you're not able to get your hands under them. I have to let it run for 10-20 minutes before it eventually runs cold and becomes drinkable. The shower works well and the bathroom is generally clean. The walls are paper thin so keep your voice down as your neighbour can hear every word of your phone calls. The radiators don't seem to be adjustable so there's no way of adjusting the heat in the room. If you wanted to keep your window open, you'll be treated to the constant loud hum of traffic. WiFi whilst free is very slow and mobile signal is terrible, on EE at least. I've stayed in Best Western hotels all over the world and this is by far the worst. There's nothing premier about it. The AA 4 star rating gives you a false impression of quality and you'll be let down if you used that as a guide. I'm here for work, there is no way I'd stay here for any other reason. I'm looking forward to checking out, it's depressing being here. If I can avoid coming back I will. Come here if you have to. Avoid if you don't. Message to the hotel: Close down. Refurbish. Refresh. Retrain.

"What an amazing improvement!"

Peter B, Marlborough, United Kingdom 02/10/2017

Since my last disappointing visit for an adult party dinner in 2016 something has happened: providing much better, attentive and hospitable service but also the two restaurants' quality and service were excellent, especially providing for a family group of 16 (adults and little ones). Alas we were only able to experience one session of 'dinner, bed & breakfast' (and Sunday lunch in the Tawny is worth booking too) but Room 365 was more than sufficient compensation!

"On the slide"

User 29/09/2017

Second time we stayed here and its gone from being really good to not another time thanks! Arrived at reception to book in and was told we had been upgraded to the pavilion form the House room that we had books!! NOT an upgrade when the pavilion is walk outside of about 200 metres and the wife is disabled and has trouble walking BIG TIME! the AC in the room had one setting "full blast cold only" the balcony was covered in old cobwebs and seriously needs jetting (even the fly's in the cobwebs had mummified). Breakfast was generally poor, although there was quite a choice the quality was not good and nowhere near the previous visit. However the staff and helpful and plentiful This is most definitely NOT worthy of being one of Bet Westerns Premier Hotels which is a shame because it was once and is in a great location

"Awful wifi - some good bits though"

User 27/09/2017

I've been coming to this hotel more or less every week for the last 2 ½ years. The staff are wonderful (apart from breakfast cook who's been there for decades. The big shame is that the hotel is tired, cleanliness is poor in the bathroom, breakfast awful, and wifi rubbish. Big issue is wifi. The wifi is absolutely rubbish. This is something I've commented a few times but nothing changes. 95% of staff are wonderful but give them a better hotel!!

"Great Comfort, food and welcome in a convenient location"

Haggistraveller91, Perthshire 24/09/2017

I have used this hotel on four occasions this year due to a family bereavement in Swindon and as a result I have spent almost £2000 on accommodation and meals for myself and family members. I believe my repeated business is testimony to the service that I feel this hotel provides. The location is just a few minute's off the A419 Marlborough to Cirencester main road so it easy to find if travelling a distance. Swindon town centre is maybe 10 - 15 minutes' drive. THe hotel sits in a peaceful location with commanding views over the plain towards the North and is within 20 m inutes';drive of the Cotswolds. I have stayed in rooms in the main hotel but much prefer the slightly more expensive (£20 extra) rooms in the Pavillion which is a separate building near the car park (a benefit in itself). The pavillion rooms are large with a balcony and overlook the tennis courts, the par 3 golf course and across the wide expanse of country to the north. The rooms are well appointed, large clean and comfortable. THe breakfastbuffet serving a wide range of cereals, fruit, bread, pastries and a great selection of cooked food with chefs on hand gives a great start to the day Evening meals in the Flame restaurant have always been good. Expect to pay £40 a head for a 3 course meal with drinks. The staff on reception, in the restaurant and cleaning staff if you happen to bump into them are without exception friendly and courteous. The leisure facilities are greast too. The pool and sauna etc look great though I didn't use them. I did use the par 3 golf course ... an interesting test of golf takes just over an hour to play. The greens are a bit ropey but otherwise it is worthwhile

"Perfect day "

MeganMaxwell123, Cricklade, United Kingdom 12/09/2017

This hotel will now always have a special place in my heart. On the 22nd of July Me and my husband got married and chose blunsdon house for my wedding breakfast and reception. We had such a perfect day from start to finish I chose to stay there the night before so I had somewhere nice to get ready, even though I would be travelling to cricklade for the ceremony, unfortunately the weather was not on my side and began raining the minute I started to get ready. Grace, the wedding co-ordinator (who is a real life angel) spent a big chunk of the morning helping me get ready with my bridesmaids, calming me down and when my car was late doing everything in her power to help calm my nerves and rectify the situation, this sums up grace really, all day she went above and beyond her job to make sure everything ran smoothly and that everyone were attended to she loves her job and you can tell she takes pride in the weddings that she helps plan and wants everything absolutely perfect even down to feeding my fussy two year old and keeping her entertained during the wedding breakfast so that we wouldn't have to. It wouldn't be fair to not include all of the blunsdon house staff in this though. From the night before the wedding to the morning after if there's anything you need everyone is more than happy to help and all of my guests had exactly the same opinion. The food that was served in both the wedding breakfast and the buffet was so tasty, no one left hungry that's for sure! The setting is beautiful too and although we were unfortunate not to get the amazing grounds in my pictures there are also some picturesque places to have them taken inside. Honestly I could go on forever it was an absolutely unforgettable day though and most of that (apart from my husband!) was made possible by blunsdon house.

"wedding venue"

Paulowenprice, Swindon 10/09/2017

Myself and my partner had our wedding and the reception at the Blunsdon House Hotel on Sept 2nd 2017. We chose this venue for the location, stunning grounds and the beauty of the hotel. The hotel is a little on the quirky side ( which we loved ) whilst still retaining its modern look. We stayed in the Pavillon room whilst some of our guests were in the main part of the hotel and all were very happy with their rooms ( all children in the group were catered for ). The service we received from all members of the staff was outstanding and al lour guests were made to feel welcome. The prices for drinks were of average for any hotel, The food that we had for our wedding was superb and all our guests commented on it. We did have breakfast in the main restaurant and again, food was lovely, ample choice and staff were polite and helpful. As we had booked a wedding there we feel we should make a special mention to Grace who is the wedding co ordinator, from the beginning of planning and up to the actual event, nothing was too much trouble for Grace and I found her extremely helpful and patient whenever I emailed her with various questions/changes etc. Grace helped create our magical day and we have gone away with fantastic memories. I cannot find any fault with this venue and would highly recommend it to anyone one wishing to stay or use for a special occasions. The feedback we have received from our guests is all positive. We would both like to thank all the staff at the hotel for making our day/weekend very special.

"Utter joke of a hotel"

me1danny, Swindon, United Kingdom 06/09/2017

Utter fed up with this excuse of a hotel ! I've been coming to he BHH for the past 12 years for a business meeting every other month ! We have and absolute nightmare every time we attend with setting up a tab for drinks we always ask reception staff on arrival as all bills are paid for meeting room and the bar tab when we leave. there is always a issue at reception and for what ever reason it is that month we have to go to the bar to set the tab up ... ( hold on folks remember this is where it gets fun) we will then go to the bar and ask to set up a tab for drinks ... the bar staff always asks what room sir .. "we have meeting room 4 " we explain the same every other month .... sorry sir you can't have a tab unless you have a room ... (cue us losing patience) we always explain we have been coming for years and it's not been a problem the bar staff then explain he or she can't set up a tab from the bar and calls reception ! Where by the reception staff then suddenly are able to produce a tab and a tab number ! Success !!! But for your own sanity try to find the same member of staff who served you or you go back to step one where by the convo will start with .. what room number are you sir and the staff look at you blankly when you give the tab number! Cue bar staff checking with reception about the tab and god help you if the member of staff that set it up the tab in the first place goes home !!! Time has now come to a end time to Pay ..... GOOD LUCK with that ... What room are you in sir ..... And if you get that far good luck with a a vat receipt !


LancashireUKJohn, Lancashire UK 06/09/2017

Stayed in the Pavilion, really horrid room décor, can't describe it... looked nicer with the lights off, very dark, lovely surroundings but given a car park view and no grass in sight.... breakfast was good though.

"Family gathering for an 80th Birthday"

Cliff840, Stratford-upon-Avon 06/09/2017

Excellent amenities, very attentive staff, great food and a wide variety available. Many leisure activities, and wonderful scenic views around the hotel. Would recommend this hotel and its facilities to anyone.

"Beautifully Presented"

ograyds, Oxfordshire, United Kingdom 29/08/2017

Loved this place, enjoyed the buffet breakfasts! Our first little introduction to the UK. We stayed in The Pavillion for 4 nights, the room and bathroom was spacious with gorgeous views of the surrounds.

"Some good bits, some not so good"

nigpd, Frodsham, United Kingdom 28/08/2017

Because of my job, I spend approximately £18,000 a year staying at various Best Western hotels around the UK, so consider myself pretty well genned up on hotels. I must say that overall, for a BW Premier Collection hotel, Blunsdon was a bit of a disappointment. But first the good bits * good leisure facilities * good bars * good evening dining in Flame restaurant * helpful and friendly staff * clean, comfortable room * quiet location * ample car parking Now, the not so good........ * 4 bolt holes in the wardrobe where the room safe should have been attached * no toilet roll holder - loo roll placed next to the sink * no shaving point in the bathroom * cost of continental breakfast is the same as full English breakfast * Quality of the buffet-style full English breakfast pretty average (everything overcooking under the heat lamps) * tinned fruit cocktail instead of mixed fresh fruit at a BW Premier hotel? Never a good thing * wi-fi was abysmal. Working at only 9Mbps on the first day of my stay. Not working at all on the second or third days. If and when it is fixed, don't think about bringing a tablet to stream Netflix * Bedside plug sockets were round pin! This is 2017, not 1917!! How do you keep your iPhone on the bedside table and charge it overnight? * Main building corridors to the rooms look outdated and tired. The exposed breeze block look may have been à la mode in 1980, but just looks a bit cold war now So all in all, a bit of a disappointment for a Premier Collection hotel

"Relaxed bite to eat "

funnyfreddie2, Swindon, United Kingdom 27/08/2017

Short review as we didn't stop here as guests,just popped in twice (once cycling ) whilst passing recently for quick light bite and chill time. We ate the chicken and bacon panini , it was ok nothing special and of course hotel prices. A drink each (wine and small Guinness ) with the panini there is little change from £30. What was nice was the chilled view in the garden looking across the wide open space whilst eating. If you fancy a relaxed no rush bit of time over a glass of something and a simple bar meal, the view makes it worth the trip. If you are cycling, the bike rack has only 3 slots. I could not get my bike wheel in one so we locked the bikes to the lamp post.

"Top notch facilities with a personal touch"

P&AEdinburgh, Edinburgh, United Kingdom 26/08/2017

This is a really nice hotel with a full range of facilities. It's locally owned and run which means there's lots of personal touches about its history and evolutIon but that does make it a bit quirky in places. We had a lovely room in thePavilion with a balcony overlooking the golf course. Very comfy four poster bed but odd that only one side had a bedside lamp. Liked the fact there was a proper coffee maker in the room. We did find the wifi could be a bit variable in the room. The swimming pool was just what we needed after a day touring and sightseeing. It's a slightly unusual octagon shape and shelves quite deeply at one point. The jacuzzi is by the pool but the sauna and steam room are in the changing rooms. I was pleased to find I could run on a woodland walk path which skirts the golf course within the grounds. It's not much more than 1k but by adding on running through the village made a pleasant 5k run before dinner. We ate dinner in the bar every night. The food selection was just what we wanted and the antipasti platter particularly nice. Tried the local ales from the bar too. While we were there we noticed a wedding party one night and a large bus group another day. Unlike what I've found in other hotels this didn't have any impact on our stay. We found all the staff we dealt with pleasant and helpful, treating us as individuals not "customers" or "guests" according to a manual.


Graham B, Chippenham, United Kingdom 26/08/2017

The hotel was smart, clean, well designed and staffed by people of high calibre. There were extensive and complete facilities including a pool, gymnasium, beauty therapy and golf course The whole experience was very enjoyable.

"Visiting friends"

User 23/08/2017

I live in Sheffield and came here to visit a few friends as I lived in Swindon a long time ago. Found a great offer to stay here and was not disappointed. Place was beautiful and everyone was so friendly and helpful. My room was really nice and stunning views.

"Great stay - happy to return"

Marilyn0909, Caernarfon, United Kingdom 20/08/2017

Stayed as part of a tour group and were delighted on the whole. Room very comfortable, spacious, and clean. Staff were generally fantastic - friendly and helpful in a manner than didn't seem 'put on' as in so many other places. Loved the décor throughout - and great artwork in public spaces. Parking very good with 'Blue Badge' drop off point and lots of accessible spaces. We would have no hesitation in returning. Only downside was water pressure (may be because of age of plumbing) and the seeming inability to have bedside lamps on without having all other lights on (my husband did ask a young woman on Reception about this and she replied 'that's correct' which we found unhelpful and quite rude). Fortunately she was the only staff member to be less than wonderful so didn't take the edge off the total experience.

"Excellent restaurant but our room needed a refurb"

DigitalGeoff, Caernarfon, United Kingdom 20/08/2017

Excellent restaurant - food and service top class. Bedroom dated but OK. Bathroom however was looking very tired (ex 1980s?). Water pressure very low not providing a good shower. Mould on the shower hose. Extractor vent showing decay.

"Room ok needed refurbing, noisy hum from extractor fan, very hot, cobwebs in room."

Rencat22, Bracknell Englan 17/08/2017

It was very hot when I arrived and the window was stuck shut so someone had to open it. I saw my friends room and it was nicer, larger and had an air con unit on the wall. I asked the receptionist why didn't I have a room of the same standard, my friends said executive room on her door. We had paid the same price. I could be moved to another building with air con but it would cost an extra £10 a night. I said to pass on the fact that I was unhappy with the room. Why should I pay extra. My friend had air con and a larger room on the same floor. My friend complained the next day that she couldn't sleep because the room had a humming noise. She was moved to a room the size of her flat!!! I was not happy. The receptionist did not help, the customer is always wrong apparently as all the rooms are of the same quality. I'm used to better customer service if she had been more helpful I wouldn't have got so worked up and cross. Won't stay here again.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Rencat22, Thank you for posting a review here at TripAdvisor. We were sorry to read that you felt the room you received was below par. This review should be presented in context to any third party reading as it was not entirely unexpected, it was after all used as means of threat whilst rudely complaining at the reception desk. Our senior manager on duty made every effort to contact you to discuss your complaint prior to your departure but was unsuccessful. Your entire coach party were allocated identical standard rooms in the main building of the hotel, all of a very similar specification. Any difference perceived was an entirely subjective and the basis for your complaint was essentially based on your ongoing opinion of your friends room. All of our executive rooms are located in the Pavilion (without exception) and are subject to an upgrade charge. The historic executive rooms of the main building have long been standardised. We always strive to be accommodating of a guest concern wherever one is raised, we are after all in business of looking after people and have a long record of successfully doing so. This attitude is well illustrated when we moved your friend to another room of preference whilst we investigated the extractor system in her room. That said, and in common with other respected operators, we will not however respond positively to rude and threatening behaviour. We regret to note that you will not be returning but would like to wish you safe ongoing travel, wherever it may take you next. Your sincerely Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"pleasant stay"

G1120HCandrewd, London, United Kingdom 09/08/2017

Everything very good except check out time being 11am. Too early for a weekend leisure stay after a party . The pool was good but too full of children to be able to swim . I like to swim when travelling for fitness , relaxation , to unwind and to prevent recurrence of back trouble , therefore i need space to swim without children EVERYWHERE dominating the entire pool . I suggest either a roped off area for swimmers or times when children a prohibited the pool .

"Really comfortable stay, it could do with a bit of a make over though"

User 07/08/2017

I stayed here with the wife as I was taking part in a triathlon just up the road so the location of it was the selling point more than anything else. I left it last minute to book accommodation and as this was so near it won by default. I read a few reviews before I booked just to make sure it wasn't a whopper and all the reviews all came up good so I booked. All in all the hotel is great, the room was big, although we were told we were upgraded, there was a wedding on so that might have been why. The bed was huge and really comfy - a got a good nights sleep before the race so bonus. The only negative is the decor and general feel of the place. It's very much stuck in the mid 90's. It must have been the inspiration for the Travel Tavern in the Alan Partridge series. Everything was of this theme. I'm sure there is/was a market for this look and feel but it really wasn't for me. But like I say, the room and the bed was good...just being critical of the decor, which is necessarily what you buy when booking a room, possibly?


denise m, London, United Kingdom 04/08/2017

Lovely hotel but extremely buzy in restaurant and couldn't get a decent time to book a table so had room service which was great again the same problem for the Sunday lunch time they heavily booked up in advance?? So I would book restaurant well in advance before you're stay,the hotel is very clean nice staff and would definitely return

"60th wedding Anniversary meal"

Denise C, Swindon, England, United Kingdom 31/07/2017

I just wanted to thank you for an amazing evening on Friday night for my Parents 60th wedding anniversary. The food was out standing. The service was perfect. Everyone had such a great evening. Please thank everyone involved in making it such a success. My Mum and Dad were so happy with the room, the food, their bedroom, everything really. It was a truly memorable evening and I can't thank you enough.

"Friendly staff, Tired property which has an identity crisis"

Musicmansutton, Ashford, United Kingdom 27/07/2017

Firstly I would like to say the staff where very friendly and helpful. The only thing was (not for me) but maybe the knowledge of wines wasn't great at dinner (these where generic names not where they came from). The overall feel of the property is it tired and a mish mash of styles so it's hard to know what the property wants to be. It's almost like it wants to be an old colonial style but it doesn't quite work and the coffee area is more like a leisure centre from the 90's (with lots of people doing sports then walking through which doesn't add to the atmosphere). The soft drink was watered down. The food in the restaurant was presented well and the only room with air con in the building. I opted for the Beef burger and chips which to be honest where very pub style and the burger could do with less salad and a nice BBQ glaze to go with it. The chips where pretty bland. Breakfast was okay though the scrambled eggs where a funny colour in places. The rooms where tired with no air con (considering it was 26c) and only a fan supplied. I was in a room with extra bunk beds (not sure why). Again the overall feel of the room was dated and could do with updating to a more modern standard. The bathroom had a plastic wall mounted hairdryer and the feel was if that of a hotel room in Europe. I think if the property had an image over haul (keep the heritage but with a modern twist) there's potential but each area seems completely different. And the corridors where pretty depressing as they felt like "prisoner cell block H" so I'm not sure what that styling was about? The gardens outside looked lovely.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Musicmansutton, Thank you for posting your review here at TripAdvisor. The original Blunsdon House originally dates back to the late 1800's and the hotel has successful grown around the house over the decades. It is decorated accordingly, blending period features with English country house charm, blended with modern additions constructed over the decades. We appreciate that the premises is not entirely modern but the character this adds is often well received and appreciated by our customers. Given the prevailing cool and damp climate of the UK, air-conditioning is still contentious in UK hospitality. However the hotel itself is extensively air-conditioned, all of our bars (3), restaurants (2) and function rooms (11) have air conditioning, as do all of our executive bedrooms (48) and and approximately 60% of our house bedrooms. You will be relieved to learn that we in the process of of retrofitting air-con to our house bedrooms as we speak, as part of our rolling refurbishment programme, indeed 8 rooms were completed only last week. We were delighted to read that you found all of our team welcoming, professional and accommodating and we hope to see you again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Coach trip Downton Abbey and Cotswalds"

User 26/07/2017

This hotel was so amazing. The room was so spacious and had everything you needed. The staff where so helpful and kind and friendly. The food was excellent. So tasty and lots of choice. Would recommend this hotel to anyone. Thenkyou for a wonderful stay. Xx

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Catherine W, Thank you for taking the time to review us here at TripAdvisor. We were delighted to read that you had an enjoyable stay with us and that you found the hotel to be "amazing". We hope to see you again soon and wish you all the best for your ongoing travels. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Poor/ Very Average"

User 23/07/2017

Positives: great golf course, food was very nice Negatives: Breakfast and dinner service in the restaurant was very poor, lots of staff in a nearly empty restaurant who on numerous occasions ignored us. Hotel rooms are very old fashioned, lock on the bedroom door was faulty so couldn't lock it at night and the bedroom window was left open and wouldn't close so left it open for our stay! In need of a refurbishment in the main building.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Adventurer9899, Thank you for posting a review here at TripAdvisor. We were sorry to learn that aspects of your stay fell short of expectation and that in particular you had a problem with your bedroom door lock. All of our rooms are fitted with Vingcard systems that afford industry leading security, reliability and accountability. Furthermore we are currently unaware of any door in fault condition. We would greatly appreciate it if you could contact our operations team at and elaborate further on this issue, so that we can thoroughly investigate. Kind regards

"Mid Week Lunch"

lynda v, Oxford, United Kingdom 20/07/2017

This hotel is tucked away in Blunsdon but worth finding. Neat, tidy and clean, with plenty of parking. There are two places to eat, light bites in the bar, or a carvery in the main restaurant. Wouldn't say the food is wonderful but it is value for money. The restaurant staff were extremely nice and helpful but couldn't say the same for the young lady in the bar. When ordering our first coffee, she had to finish a yawn before answering my request!! Maybe she felt she should be paid to get up that morning !! Wouldn't stop me returning though as it's just far way from Swindon to be quite.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Lynda V, Thank you for taking the time to review us here at TripAdvisor. We were very please to learn that you enjoyed your meal with us and we hope to see you again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Prom 2017"

hannahwolfe, Swindon, United Kingdom 11/07/2017

Our school held the Year 11 Leavers Prom at Blunsdon House Hotel. Communication with the events team was brilliant and queries were always answered very swiftly. They also managed to handle last minute changes on the day with no fuss. In our package DJ, decor, professional photographer, welcome drinks and a 3 course meal or buffet were included in the price. This made organising the event a really smooth process and a lot less hassle than organising entertainment separately. On the day the venue was prepared for us including decor and all special requests we had were laid out for us. It looked beautiful.The evening was brilliant and we couldn't fault the set up or service at all. The food was also fantastic. The entertainment included in the package was of a really high quality - everyone loved the DJ and the photographer was a great addition to capture the night. I would highly recommend Blunsdon House Hotel for any event as they went above and beyond to make our night special for staff and students alike.

"lovely views from pavilion room balcony"

Jamie A, Camberley, United Kingdom 10/07/2017

ours was a birthday and anniversary night away and choose this hotel is it was fairly close to friends we were visiting the following day. first impressions were fine when we drove up to the hotel and the room in the pavilion building was as expected and the balcony is lovely to sit on in the evening particularly in the hot weather. It was quiet in the pavilion but a large wedding party was in the main building. we were slightly disappointed that our special occasions we were celebrating had not been acknowledged by the hotel at all despite notes being put onto the booking. we go away for our anniversary every year to various chain hotels and always have lovely acknowledgement, such as petals on the bed or strawberries, etc. room and grounds we well presented and kept clean. the pool and leisure area was ok and pleased that it is adults only after a certain time. although facilities are quite small, being provided with towels was good. The golf course was very dry and quite dusty and needed a little tlc but the hot weather hasn't helped this so not too much that the grounds person can do. we used carries bar and ate in there, although a little bit of a wait for a sandwich which we put down to the large wedding party having their wedding breakfast at the same time this was good and drinks prices are reasonable for a hotel. What let the hotel down for us was the Flames restaurant; our evening meal was returned as the side dishes were cold, but this was rectified quickly (but no apology) and the meals were full of flavour so assumed it was a busy Saturday night and the chef was under pressure. Breakfast however was a shambles as the kitchen appeared under staffed and possibly the same chef on in the morning that was on shift the evening before. he could not keep up with demand and wasnt replenishing hot food until it had completely run out which with the delay of cooking times made it impossible to get a full cooked breakfast. when we did get scrambled eggs this had a lot of shell in it so wasn't pleasant. fruits and juices we not refilled all the time either. we ate at 9am and restaurant was due to shut at 10am so not as though we were the very last in. this was extremely disappointing as booked bed and breakfast as extra.

"A place to relax and be taken care of"

Wendy C, Warwick, United Kingdom 10/07/2017

It is always difficult returning to a hotel which you have found to be excellent, they have a lot to live up to and you are always worried that maybe this time will not be so good. This was our third stay at the Blunsdon and it didn't disappoint. We stayed in a Pavilion room for the first time – it was really lovely. We had our own balcony, a beautiful spacious and comfortable room, with a huge bathroom having both bath and shower. Even with the hot weather the doors to the balcony provided a welcome breeze and we were able to get a good night's sleep. These rooms are well worth the price tag. We can highly recommend the Flame Restaurant. If, like me you have allergies to some food types the waiting staff are very helpful, know their dishes and are happy to consult with the chef if in doubt. The menu is imaginative using quality products. Beware of the puddings they are just too scrumptious! If you need to walk after dinner they have a lovely wooded walk around the edge of the golf course, with strategically place benches to enjoy the wonderful vista over the open countryside. Although the hotel was clearly full, with a number functions running, we still felt valued. Our stay was so relaxing, we will defiantly be returning.

"Not to your usual standard"

Justus4uk, UK 09/07/2017

We visit this hotel at least twice a year and on this visit some of the usual sparkle had been lost. We always stay in the pavilion it is a great addition and each room has a balcony and most have lovely views. We noticed that items with the hotel signage were missing from room, the phone and no welcome booklet or guide. We can work around it, I guess they are being updated. We had no wifi or TV for most of our stay, when we called reception they said it was a known issue. It wasn't fixed before we left and when I mentioned it at checkout reception said it should be sorted now and seemed surprised when I said it had not. No explanation or apology was offered. I would also mention a guest at breakfast in socks and dressing gown was a little surprising, I know you wish to relax at a hotel but that is a step to far. So it gives us the dilemma, do we return and hope the old service is restored or look for somewhere new...

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Justus4Uk, Thank you for leaving a review here at TripAdvisor. We are sorry that you felt that we fell short of our normal standards. We experienced several technical problems over the weekend arising from a series of short power cuts which damaged several pumps and some of our I.T infrastructure (a fibre module). Please accept our apologies for any inconvenience this caused. We are are in the process of re-branding the hotel which is why you notice several of the new items missing, please be assured they will be back where they belong in the near future. We sincerely hope that we will see you again soon and until such a time wish you all the best. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel

"Leave if you get allocated room 161"

Mark B, Seer Green, United Kingdom 08/07/2017

We upgraded to an executive room as it was hot and we wanted air conditioning. The air con in 161 did not work and could not be made to work. It was very very hot. Whilst at dinner the promise to get the temperature "down by a few degrees" was supposedly met by the installation of the oldest, noisiest tower fan you have ever seen. It made no difference whatsoever. The flame restaurant has excellent AC and I was able to cool down until I got back to the room. A shower was the obvious antidote to being hot and sticky but there was no hot water ( management - please no comments about if it was so hot why did you need hot water). A call to reception revealed that it was a known problem! Marvellous. The staff are excellent and the food is good pub fare not fine dining or gastro pub standard. In summary it's a bit like a posh hall of residence for a university it is NOT a 4 star hotel it's too shabby and badly maintained to warrant 4 stars. Maybe the other rooms are OK but 161 is not a good place to spend a hot July night. It is now 11:40 and an insistent little man has demanded to enter our room to sort out the water, despite us having told reception to leave it until the morning. I just want it to be the morning so that I can get out of this place. In fact if I wasn't tired I would leave now. Fawlty Towers was never this bad.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Mark B, Thank you for posting a review here at Tripadvisor, we are sorry to learn that you did not enjoy a comfortable stay. We encountered a series of short power (grid) cuts on Saturday afternoon which knocked several plant systems and circulating pumps offline, in addition to damaging our I.T infrastructure. This was about as far removed from a "known issue" as is possible to be. Our maintenance engineer attended site shortly thereafter and successfully resolved both the hot water and cold water (AC) circulation issues. This was followed up by a courtesy visit by our duty manager, Alex who was able to confirm that the issues had been successfully resolved. It is regrettable that you felt the need to vent your frustrations here on Tripadvisor, the situation was both unforeseen and caused by factors beyond our immediate control - we can only offer our apologies in this instance. However we were very pleased to note that you found our team to be excellent and accommodating throughout the hotel. We wish you all the best for the future. Kind regards

"Short weekend break"

Mad H, St. Albans, United Kingdom 04/07/2017

Myself and my wife stayed at the Blunsdon House Hotel in the Pavilion annex shortly after getting back from our honeymoon (we had the blues and needed a getaway). As we've stayed here before we knew what to expect and as always we had high expectations which were met with ease. We both ate off the a la carte menu and the food was incredible, plates hot, served to a gorgeous standard and presented with finesse. The rooms were a tad warm, but the lady on reception (her name eludes me - sorry!) was fantastic and arranged for a fan to be brought up to the room as soon as possible. Spa facilities were good, however we didn't opt in for any treatments so can't comment. There was a swimming lesson for some children in the pool, but in my opinion this added to the atmosphere - they weren't too noisy, just having a great time. Wifi was available in the hotel and in our room, which was strong enough to stream netflix late in the evening, but I wouldn't recommend trying to download anything. Not a bad thing, most / if not all hotels we've stayed don't have a strong download speed, just a good streaming speed. Overall a wonderful stay and a great weekend retreat. Looking forward to coming back again.

"I'd prefer to say it was 'good' as neither average nor very good."

twotsit, bristol 01/07/2017

We thought this was going to be 'plush' considering the price paid but, didn't have the 'wow' factor for us. Good points......excellent food and service at dinner. Poor points.....stupidly small pool......filled with toddlers having a swimming lesson, not sectioned off, and their parents kinda blocking the way to changing area. Even worse, spa pool not working, so couldn't even sit in there a bit further away from splashing and noise. Average......Spa area. Bit chilly having to go outside to another building in the wind/rain.......then after spa treat - which was excellent - apparently no 'relaxation room' before going back out to the elements. It was oky overall, but won't be my first choice in the area.

"70th birthday lunch"

CaptJ_14, Swindon, United Kingdom 25/06/2017

Very good venue for lunch and reasonable prices. Staff excellent, very helpful and pleasant. Carvery menu of three courses. We arranged for a birthday cake to be presented after lunch and this was done. Coffee served in lounge with wonderful views across the cotswolds.

"Wedding Anniversary"

roysmall, Swindon, United Kingdom 25/06/2017

Today we celebrated our 57th Wedding Anniversary ,& we did so with two of our friends . We decided to have a Sunday lunch in the Tawny Restraunt at the Blusndon House Hotel , my wife & I have frequented this hotel many times over the years ,but our friends had not been there for many years ,we all enjoyed the meal & the staff could not have been belter ,even if they had been a four red star hotel, our friends loved the day core & the facilities also the pictures views which surround the hotel , the hotel its self is in very old village on the north side of Swindon it a small school & old pub a shop a Methodist chapel & a church ,can I suggest you come & stay at the hotel & have a walk around this village, perhaps some one could give you a guide . Roy Small

"Memorable birthday celebration"

User 11/06/2017

Another great family lunch celebrating 21st birthday carvery good quality and service excellent Rare roast beef if you want it - revelation ! Only disappointment had to send two glasses of wine back due to dirty glasses ! Dealt with efficiently and politely by the team - they should not need to please sort it out

"Disappointed with bar staff attitude "

User 28/05/2017

Sadly the bar staff (female) ruined our experience today. We were enjoying the facilities and atmosphere up until the point we descends to order some chips. We are a group of over 20 adults and children socialising before a trip abroad. A mistake on ordering a bowl of chips on there part (£3) resulted in an appalling attitude by the bar staff and a bad feeling of the whole experience. An unnecessary conversation with the manager and a feeling of not wanting to visit again. Considering our party had spent well over £100 this afternoon on drinks and food this was totally unnecessary considering it was a £3 bowl of chips. Can't fault the male bar staff but the female needs training on customer service.

"Bar and food"

ant b, London, United Kingdom 25/05/2017

Here on a Thursday evening come in late to meet a friend and we decided to have a few drinks and a burger. It was nearly 10pm so we ordered a burger as it comes and have to say one of the best I have had, the burger cooked really well the salad fresh and bun just right. Service very very good. Staff friendly. Will be back soon for sure.

"Ladies Festival "

Tony G, L'Escala, Spain 18/05/2017

Spent the weekend here. Very well looked after. Friday eve buffet very good food. Sat evening gala dinner, all food Excellent. Good selection of Wines. Good facilities pool, steam room, sauna. Hotel Great.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Tony G, Thank you for posting a your concise review here at Tripadvisor. We were delighted to read that you had an enjoyable Lodge dinner and stay with us and hope to welcome you back to the hotel again soon. Warm regards Chris Clifford Ownership family For Blunsdon House Hotel Ltd

"Reunion night"

philwelk, Wincanton, United Kingdom 16/05/2017

Stayed on Saturday night for a small reunion in a busy hotel with another large dinner party at the same time, The staff coped admirably with all requests, including going to another bar for draught beer, the accommodation was comfortable and quiet. We appreciated the owner's attention while planning her fathers birthday lunch.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear philwelk, Thank you for posting such a glowing review here at Tripadvisor, we were delighted to read that you enjoyed a successful event with us. Mrs Carrie Clifford (my mother) was the lady in question that you met on the night, she will be very pleased to learn that you appreciated her efforts. We hope to welcome you back to the hotel again soon and until such a time wish you all the best. Warm regards Chris Clifford Ownership family For and on behalf of Blunsdon House Hotel Ltd

"Nice location, very friendly staff"

randomguest2017, Raleigh, North Carolina 14/05/2017

While some of the hotel is starting to look a little dated, it's maintained very well. The staff is all very friendly and professional, especially the bar staff and the front desk. The property offers some really nice views and is nice and quiet. The bar prices are a little high in my opinion, but the food at the bar offers a good value. The Flame restaurant is very nice and not too expensive.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear randomguest2017, Thank you for taking the time to review us here at Tripadvisor, we were delighted to read that you enjoyed your stay with us. We have a rolling refurbishment programme in place for the premises and you may be pleased to learn that Carrie's bar will undergo a refurbishment this summer. We hope to welcome you back to Blunsdon again soon. Warm regards Chris Clifford Ownership family For and on behalf of Blunsdon House Hotel Ltd

"Nice location"

Hildagard69, Wiltshire 14/05/2017

Considering this hotel is on the outskirts of Swindon, the location feels very rural. We stayed one night for a function. Our room was clean and spacious, though very dark even with all the lights on. The lighting in the bathroom was not good enough to put make up on, luckily there was enough natural light, when curtains were opened fully. But , the meal was disappointing. Do not order a mushroom risotto, it looked like day old porridge and had no taste and was cold. I asked for a replacement, omelette, which considering how busy the kitchen was, came quickly and was very good. I would have thought that a four star hotel could do better veggie options.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear hildagard69, Thank you for reviewing us here at Tripadvisor. We were sorry to read that you did not have an enjoyable vegetarian meal during your function with us. We offer a wide variety of vegetarian options at our events, they are however pre-selected. We were glad to read that the replacement omelette was acceptable and that in general you found the hotel pleasant, warm and welcoming. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"A Lovely Hotel, but..."

Sedgers71, Hitchin, United Kingdom 14/05/2017

Just returned from a two night stay at the hotel. Lovely hotel and facilities in a great setting with fantastic views across the vale. Great facilities including a golf course and a short woodland walk around the perimeter. Rooms are clean and well proportioned Why the average rating? I'm afraid I found the food a real let down. We had an evening meal in the flame restaurant and the quality of the food was just not right at all with the meat being very tough and flavourless. Having highlighted this to the staff we received a sorry but not much else they could do. A good selection of food at Breakfast but the cooked breakfast is completely let down by a very low quality sausage which was inedible on the first breakfast. The second morning it was cooked a little better so just about edible but still a poor quality sausage. Second evening we cancelled our booking in the flame restaurant and due to functions we were recommended the Hand in the Heart pub which is just down the road. Ended up staying in the hotel and having room service and they managed to cook a pizza okay which was theist meal we had in what is a 4 star hotel. Lunch options are available in the larger of the bars which was quite noisy and canteen like. Had a beef Panini which was not very good with very little beef in it. leftovers from the carver perhaps. So in summary great hotel, lovely grounds, Rooms are well proportioned but everything is let down by the general quality and presentation of the food.

"Good conference / training base"

kdw72, Caterham, United Kingdom 11/05/2017

Visited here for a conference / training event. Nice looking hotel with plenty of parking. Service was polite and staff were friendly. Facilities are okay, I think the ceilings are a bit low so seems a bit dark. Lunch was good, great food to choose from and plenty of seating to relax and eat in peace. Overall quite a good venue.

"Simply Gorgeous."

803janah123, Brighton and Hove, United Kingdom 02/05/2017

This is a lovely hotel in beautiful grounds. Our room was really nice & better than average. If staying as an independent guest, it would be spot on. We were on a coach tour, so had different food than other guests. The menu we had was limited, but the food on the whole was good. Only one thing that could be improved is that there wasn't enough information in regards to where things were. No information pack in the room. We had to keep asking at the reception. We didn't even know where the bar or dining room were! I would stay again as an independent guest.

"Good all rounder in peaceful village"

havenhunters, Newcastle-under-Lyme, United Kingdom 27/04/2017

Stayed for a weekend as part of a tour group . Overall I enjoyed my stay and the main things they get spot on God sized rooms, friendly and helpful staff, good quality food and cleanliness. The rooms are very big and everything you could need , tea making , big TV, free wifi , wardrobe, toiletries but I would have liked a bottle of complimentary water, There is also a family feel to the hotel despite being a large chain. The leisure facilities looked good but I didn't have time to us them but I did walk around the ground and there is lovely woodland walk an great views. There are several places to sit with a drink both outside and inside if you don't want to stay in your room. The only small niggles I had were . the phone didn't ring so I din't get my wake up calls , there was a party on the Fri day night with loud music until midnight so kept me awake ,why not put the party guess near to the party in future . Dining was good and generally waiting good. But when it came to after dinner tea and coffer there was long wait after they poured our drinks u to when they brought the milk and hence cold tea. I suggest they bring the milk first. But I would return to this hotel if I needed an overnight stay in the area on way to a cruise for instance instead of staying at a service station


Jude0707, Ross-on-Wye, United Kingdom 26/04/2017

We had a meal with a friend at the above hotel, which we have done many times before. On this occasion except for the restaurant manager all the staff were new and really really young. They were clueless, kept getting things wrong. On paying we put the tip on the bill like we have done many times before only to be told could we please give it in cash as when its on the bill the staff dont get it, the management keep it!!!! Is that even legal???

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Jude0707, Thank you for posting a review of your recent meal here at TripAdvisor. We were sorry to read that you felt that the age of our team was an appropriate point to offer criticism. We feel that while inexperience itself may be cause for concern, one's age is not. Your feedback have been shared with the restaurant manager so that he may focus his efforts on development of the individuals concerned. We do take a great deal of time and effort to train our team and make them feel empowered and included. With regard to your comment on staff gratuities, as UK law stands all tips are the property of any given company and not the individual server. This is a topic of hot debate in hospitality as many unscrupulous employers (including multi-nationals) use this money to "top up" wages to meet statutory wage obligations. This is NOT a stance that we agree with or have EVER taken, in over 50 years of operation. Legality and morality sometimes diverge. Given your prior assessment of the team on the night, we are surprise and saddened that you would take and repeat this potentially damaging information at face value without any verification or further enquiry. It is about as far from the truth as is possible. We take exceptionally good care of our team as reflected in our staff retention rate and the many decades of service provided by some. All staff gratuities at Blunsdon House are declared and used for the sole purpose of funding staff social activities, parties and prizes - the specifics of which are governed by an elected staff committee. If you would like further information on this we would be happy to provide it. We note that you have in the past made many successful visits to the hotel without prior cause for concern. From your review it is only possible to assume that you had an enjoyable meal and we hope to welcome you again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Bar Snack"

Marmitelover1, United Kingdom 26/04/2017

We popped in on a Sunday for a couple of drinks and a bar snack. We both chose the burger with fries both lovely and just right amount of fries. The menu is varied but it could do with a couple more choices on there. Perhaps a steak and chips combination or some sort of jacket potato and salad option or fish and chips. There are sandwiches and paninis but mains are the burger, pasta and pizza. I did have the pasta once before but like I say a couple of other options would be good.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Marmitelover1, Thank you for taking the time to post a review here at TripAdvisor, we were glad to read that you enjoyed your bar snack. You may be pleased to learn that in the early summer we will be entirely refurbishing and re-evaluating our offering in Carrie's bar. Your feedback will be taken into consideration during this process, it is both welcome and appreciated and we hope to welcome you back again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Lovely setting and very good service"

Ratti50, Clitheroe, United Kingdom 26/04/2017

I was one of a coach party of 47 pensioners from Lancashire and can thoroughly recommend this hotel. The setting was beautiful: the hotel was very clean; the room was very comfortable; the catering, including waiters and waitresses, was excellent too. I benefited from swimming in the octagonal indoor pool (5-6 strokes a width). Any minor snag any of us had was immediately rectified.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Ratti50, Thank you for posting a lovely review of Blunsdon House, here at TripAdvisor. We were delighted to read that we were able to successfully and comfortably accommodate your tour group and we hope to welcome you back again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Not as expected"

User 14/04/2017

2nd visit as always, customer service was exceptional, sadly as on first trip ordering food in the bar is a long wait, even for sandwiches, the menu is very limited. Evening dinner was nice but not exceptional, service was prompt and frendly,¥ Menu again limited if you have children. Just love the rooms here. Breakfast is awesome

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Jerry L, Thank you for publishing a review here at Tripadvisor. We note that you found the customer service to be exceptional and that the food was nice throughout (with breakfast in particular being awesome). Whilst our food offering in Carrie's bar was recently changed, it is still highly competitive in the 4* market place. In addition to our bar snacks we also offer an extensive menu in our adjacent restaurant, Flame. Both are tremendously popular and as such often very busy. All of our food is freshly prepared to order, please accept our apologies if you felt the wait was unacceptably long. We hope to welcome you back for your third visit soon and until such a time wish you all the best. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Good hotel"

KallyvUK, Maldon, United Kingdom 13/04/2017

The evening meal was good, and the breakfast was excellent. The service is good, and the rooms are clean and spacious. I always look forward to coming here and always pop into the whiskey bar for something I've never tried before. There is a pleasantly chilled atmosphere.

"Excellent Best Western hotel "

lenhales, Bristol, United Kingdom 11/04/2017

Called in to check facilities, planning a visit to stay with friends. Staff very friendly, attractive lay out of hotel and several cosy lounge areas. Had lunch in the carvery. Excellent choice of buffet style food. Had the three course meal £15 ended with fruit salad which was fantastic, if we return we would order one to share, as the portion was so large.

"Very helpful for our large group"

User 20/03/2017

The staff are professional and incredibly friendly. Our group trip was extended by nearly two weeks and they were patient to work with us to ensure we had enough rooms for our extended stay. Carrie's was great. I was looking for a salad for dinner that wasn't on the menu. They asked what I wanted, asked the chef, and they made it for me. It was great!

"An Ecaellent weekend"

roysmall, Swindon, United Kingdom 05/03/2017

There where six of us in a party , taking up three rooms ,starting on Saturday the 4thMarch dinner until Sunday lunch on 5th of March , our rooms where in the old part of the building which we found are very much to our liking ,room enough to have small gathering in ,clean & tidy plenty of drawer& wardrobe space , I have been to meny funcsions in the past ,with an orgainsion called Moose International they were ladides nights ,& the hotel managed them very well ,the food for thoughts functions & in flames "restraint for dinner & breakfast " was excellent , I can recommend going there Roy SMALL

"Two night stay"

User 01/03/2017

Me and my partner stayed for 2 nights just before valentines day. We arrived 40 minutes before check in time which wasn't an issue and we were able to check in straight away. Very friendly reception staff who explained where all the facilities were in the hotel. So far so good. We booked through Best Western as both me and my partner work in a Best Western in the West Midlands so got a really good rate. We went to our room and must say we were quite underwhelmed, the room (234) was quite dated but relatively clean apart from the none slip bath mat had black mould spots and the lamp didn't work, these issues were quickly resolved by a Porter though. We had a fabulous meal in the Flame restaurant and again the staff were brilliant! Nothing seems too much trouble for the staff at the hotel and this made our stay. We both had back shoulder and neck massages on the Sunday morning in the Spa which is amazing!!! The bar food is good and reasonably priced. We actually got engaged on the Sunday evening and we're congratulated by staff which was lovely.. a complimentary drink wouldn't have gone amiss but you can't have everything. Overall a lovely stay and would definitely go back, even being slightly disappointed with the room, the rest of the hotel, food and staff are second to none.

"Beaaitiful Hotel on the outskirts of Swindon"

Hanz2809, Swindon, United Kingdom 21/02/2017

I would Highly recommend this Hotel if you are staying in Swindon. I have stayed here a few times and have always had a lovely time. Gorgeous rooms and always clean and tidy. The food here has always been great and the Bars all individual. Welcoming and helpful staff throughout.

"Amazing service!"

Pam C, Ilfracombe, England, United Kingdom 13/11/2016

Spent this weekend here on a planned reunion. 3 weeks before my visit I had knee surgery and was left sporting a locked brace which severely hampered my mobility. The reception staff pulled out all the stops to ensure that I had the "most appropriate accommodation" to suit my needs. They went above and beyond ............ Thank you Reception Staff.

"Fireworks night!"

Mad H, St. Albans, United Kingdom 09/11/2016

Myself, better half and a couple of friends came down to Blunsdon House Hotel for fireworks night, the evening was BRILLIANT, fireworks were spectacular, the food was warming and the beer was clear and crisp. We didn't stay the night due to them being so busy, but I guess this isn't a bad thing. The staff were friendly and helpful, and the management were even on hand to help with any questions the customers had. Overall, second great experience at this place, will be coming again in the new year - keep up the great work.

"Do not waste your money!!"

21HJ18, Chippenham, United Kingdom 08/11/2016

If you are looking for an overpriced stay, with an old tacky prehistoric vibe, wish to be treated by hotel staff as if you're a piece of dirt, then please book here, you will not be disappointed!! Our room was in the main building looking out over the car park, to say it was stunning is an understatement. Thankfully we were only here for one night!!! Broken, cracked wall tiles in bathroom, with a finding nemo fish theme was unique. The added bonus of a cold shower/bath was ideal, very much worth the £129 room rate. We spoke to reception about this, offered another room, yet still the same problem. The rooms are in need of major modernisation; green flowery carpet is very 80's. The room had a broken door handle, and black marks over the walls, not what you would expect of a so called 4-star hotel. We hoped the food would be slightly more positive, but this didn't seem to be the case, tasteless dinners and Brakes frozen desserts. Anyone looking to book.....Your be better off booking into the travel lodge just down the road. Plus the food in the pub adjacent to it is lovely!

"Bus holiday hotel pleasnly surprised"

Sggaunt, Huddersfield, United Kingdom 05/11/2016

After the last hotel we stayed at with the same bus company turned out to be dire we were pleasantly surprised to be staying at the Blunsden house. Porter service was provided if required. The room was excellently appointed, quiet, Huge comfortable bed. The bars were comfortable and pleasant, Beers choices could have been better not enough real ale for my taste. Great view from the back of the hotel swimming pool, golf course, a great patio area outside. The food we were served was included with the bus trip, so that could have been a bit better, but it was as expected for inclusive dinners, Breakfasts were excellent though same as for all the other guests.

"Great staff and service"

Alwoodwa, Taunton, United Kingdom 05/11/2016

Stayed here I night on 31st October with my wife as a stopover after visiting friends and before travelling on to Oxford. Booked room via Trivago and paid £103 for double room without breakfast. Interestingly this rate was lower by some margin than quoted by the hotel on its own web-site which I mentioned to the receptionist. She did say that had I telephoned they would have priced matched and no doubt saved their commission payment but who bothers to telephone these days? Perhaps needs looking by Blunsdon's marketing people. We were allocated room 118 on the ground floor which turned out to be a twin rather than double and was quite spacious with large bathroom/wet room suitable for disabled access. Good power shower and hot water. Excellent free wifi. However, the downside was that I think this was one of the older rooms in the hotel and certainly needed a makeover e.g. worn and tired carpet, not very comfortable beds and headboards that banged on the wall when getting in and out. Lighting was poor too and my wife had difficulty seeing to her makeup etc. Bar staff were very helpful when I purchased drinks and bottled water to take to the room. Equally breakfast charged at £12.95 a head was excellent, well prepared and presented with great service from the staff. We didn't eat in the restuarant the night before but based upon breakfast experience would recommend. So in summary, room price offering needs more consistency, some rooms need updating but reasonable value - more so if you use all the hotel facilities. The location is quiet but easily accessible to the A419 and other major routes. Staff and service are excellent as is the catering. Would use again but ask for a better room.

"No, No, No "

User 05/11/2016

What a huge disappointment from the start On arrival to reception - No room upgrades if you don't book your room direct with the hotel No customer service from reception, here's your key..... No peace and quite - Room 328 sits directly above the hotel kitchen's extraction unit, which means the room echoes with a dull humming, but don't panic it goes off at 11.30pm - FFS it comes back on again at 5.30am No point booking this hotel again!

"Blunsdon House, a great hotel"

davidjackson66, Harrogate, United Kingdom 04/11/2016

Our three nights stay on a Bibbys Tour was great value for money. It was the best single room I have had since I stopped business travel, a king size double bed with good room amenities. The food was good and the smiling staff excellent. They provided a wheelchair when ours was broken in transit and offered help to repair ours. An interesting chat on an evening with one of the staff who gave us a potted history of the hotel. It was very clean and warm with lots of space and good bars. I am incapable at this stage of my life in writing reports the length of War and Peace and so will complete the requisite number of words, two hundred, by the easiest method. Our three nights stay on a Bibbys Tour was great value for money. It was the best single room I have had since I stopped business travel, a king size double bed with good room amenities. The food was good and the smiling staff excellent. They provided a wheelchair when ours was broken in transit and offered help to repair ours. An interesting chat on an evening with one of the staff who gave us a potted history of the hotel. It was very clean and warm with lots of space and good bars.


User 02/11/2016

Stayed at this lovely hotel on a Tuesday night for a business meeting. I was very impressed this is certainly one of the better hotels I have stayed in for work. All of the staff were very professional, polite and service was top notch. There is a gym and pool ample parking and free WiFi throughout. We ate in the Flame restaurant (there were 8 of us staying) where again service was fantastic only to be outdone by really really great food. I had a rump steak which was the best I've had in some while. All of my colleagues also commented about how good their choices were, from shepherds pie, fish and burgers so certainly a very talented chef in residence. The room I had was very good, plenty of space and facilities all taken care of. I didn't stir once all night so the need must have also been good. Check in and check out was painless and swift. All in a very good experience highly recommended. Thank you Blunsdon House

"Excellent Hotel On The Edge Of Swindon"

JohnT-Hemel, Hemel Hempstead 02/11/2016

I had 2 days of running training at a company in Swindon and stayed overnight at this hotel, at a corporate rate, which made it good value. It's in a really nice setting, in it's own grounds, away from main roads, but easy access to the A419 and Swindon centre and industrial areas. Hotel is very spacious and nicely decorated and furnished Bedroom was tastefully decorated with good furniture and comforatable bed, We ate in the main restaurannt and food choice & quality was excellent, as was the breakfast. I would vertainly recommend this hotel for a comfortable business or leisure stay.

"Sumptuous and friendly"

f-hogan_25, London, United Kingdom 01/11/2016

This hotel has kept it's family-run feeling even though part of Best Western. Room facilities are above average with luxury curtains and fittings. Fresh coffee machine are included in each room. An internal vestibule in each room means zero corridor noise and light: unlike some hotels! It's 4 miles away from the centre so if you stay here you stay here. The fitness centre and 9 hole golf course may make that easier. Breakfast is above average with wide selection worthy of a more upmarket hotel.


User 26/10/2016

I was disappointed by the standard of the room for the price paid £129, very tired looking, the bathroom was sub-standard for a 4 star hotel and like the bedroom severely in need of updating. I found the restaurant to be rather overpriced for the standard of food and breakfast was spoilt by ants on the counter with jams. I found the hotel to be slightly devisive in it's pricing structure and inflexible regarding complaints. I would not choose to stay here again.

"Lovely relaxing hotel"

queenvictoria1973, Swindon, United Kingdom 24/10/2016

We met up with family for a birthday celebration We cannot fault the helpfulness of the staff And they went out of their way to make this special for us all The hotel is so relaxing with such a lovely atmosphere we are so glad we chose somewhere with so much character.

"Great hotel"

ChrissyRob733, Chester, United Kingdom 24/10/2016

Hotel was friendly , food was really good , bedrooms clean and tidy , maid service everyday. Although we didn't use the pool facilities or gardens , they looked very nice. Nice bar area with live music on the Friday we stayed. Wedding on the Saturday which was in another room ,so didn't affect the rest of hotel. Four of us had a really pleasant stay, and would come back again.

"No way a 4 Star"

User 23/10/2016

Attended the hotel on a coach trip with Arvonia coaches. We were greeted at the hotel by a Greek manager who welcomed us and said he was there to look after us and to be there for all our needs. He didn't live up to his promise as we never saw him after ,checking if everything was all right. The rooms were very nice and clean but the hotel needs a bit of TLC. It's looking old and needs a coat of paint. We had 3 nites bed,breakfast and evening meal. Breakfast was fine but the food we were given in the evening was very poor. We had a menu but just 3 choices of each course, .we had the same type of veg every nite and on the second nite it was cold and we had to send it back. On our first nite service was very slow. My wife and I asked for chips with our meal on the second nite and you would think we had asked for the Crown Jewels as the waiter had to go and check if they could cook chips.can you believe this. I would say the standard of food we had in the evening was like being in a holiday camp. I would rather have paid a little extra and had decent food off the menu. Would I recommend this hotel on the standard of food we had no chance I would urge readers to be wary of attending this hotel. Also if you do go to the hotel take a loan out for the bar or take your own drinks to the room,£7 for a large glass of can get a bottle in a supermarket of the same brand for£5 to £6 pounds. £4 for a brandy that's one measure . I bought a half bottle for £7 and drank it in my room that's 15 measures . I think I've said enough now

Blunsdon, Owner at BEST WESTERN PLUS Swindon Blunsdon House Hotel, responded to this review
Dear Ian R, Thank you for sharing you opinion of Blunsdon House here at TripAdvisor. You will not be surprised to learn that we fervently disagree with the contents of your review. Thankfully so do various independent industry experts and most importantly, the vast majority of our customer base. Your underlying issue seemed to be food choice and the fact that you attended the hotel as part of a group and were treated as such. Coach companies very clearly specify the menu and requirements for a tour at the time of booking, which we then provide. It probably would have been worth you checking these details before booking your holiday with them - to then hold us account because your felt this choice was in someway unpalatable is, we feel deeply unfair. If you had wished to pay for the separate a la carte menu then this option was always available to you, as explained to you by our restaurant manager. With regard to the bar we can confirm that are prices are fiercely competitive for a four star hotel and none of the wine we stock is available in the supermarkets. The fact that you feel it appropriate to boast here about drinking you own supermarket alcohol in the room speaks volumes in itself. It is also perturbing to note that your recent review history all contain similar derogatory comments of various different establishments. We always regret a dissatisfied customer but in this instance we do not believe that this review is at all representative of the product and services we offer. We would urge any third party reading this to purvey a variety of our reviews and make an on balance judgement about the validity of this particular review. Regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"First impressions really do count , reception staff need to be aware of that ."

Caistergirl, Caister-on-Sea, United Kingdom 21/10/2016

Reception staff really let the hotel down. Their customer service is non existent , surly faces greeted you , obviously they would rather not be there, asked why was one of the bars I had been using around 6.00 pm each evening was closed, I was informed it didn't open till 7pm , I reiterated I had been using it all week, and was told it didn't open till 7pm. As no further information was forthcoming I had to ask if there was a bar I could use, I was told its name, I then had to ask where that was. It was such a simple thing , which turned into farce. Just too much trouble. In the restaurant As part of a coach holiday we were treated as a nuisance, we were told we would not be served until everyone arrived . The waiting staff though pleasant enough had no cohesion, vegetable dishes were placed on tables sometimes a good ten minutes before the main course itself arrived. The early arrivals were often the last to be served, three different waiters would come to your table to ask for the same thing, waiters would be better having designated tables. The food was mediocre and the vegetarian options was restricted to one choice or should I say lack of it. At breakfast I noted you could upgrade to say smoked haddock with an egg of your choice or a kipper for a small supplement, this idea could be extended to coach parties in the evening. I appreciate the actual rate per person is probably extremely low per person paid by the coach companies, but, the customer has paid good money to stay there and does not expect to be treated as a poor relation. Rooms were spotless if a little dated , the sunny attitude of the housekeepers could be learnt by reception staff.

"Lunchtime Meal"

Jean G, Swindon, United Kingdom 20/10/2016

Had a meal at lunchtime Mackeral with Horse radish sauce was tough and tasted as though it had just come out of the fridge The pork Madallions were not carved properly they were in chunks in fact thought it was the end of the Joint also it was cold The fruit Salad was in chuncks with cream .

"Good event venue"

MikeT23, Colwyn Bay, United Kingdom 19/10/2016

We stayed here to attend a family celebration. The hotel is very nice with a good leisure facility and a 9 hole golf course. The staff were helpful and friendly and we were well looked after in a private room for the party. Our bedroom was large and clean but our stay was let down by a very uncomfortable bed. The mattress was so worn and movement meant it wobbled like a half full water bed! The meal in the evening was ok but very expensive at £35 for what was very average food.


STEPHEN L, Swindon, United Kingdom 19/10/2016

Have not visited for a while, so we decided to make a late afternoon visit, to unwind in Carrie's Bar with a large glass of wine each - grossly overpriced - but nevertheless most desirable and 'plate loads' of excellent sandwiches !! Not a gourmet experience but a very necessary one, in pleasant surroundings.

"blown away"

Jean D, Essex, United Kingdom 18/10/2016

The hotel was stunning.our room had everything and more little balcony overlooked the golf course and views.the décor blew us away.the food was good.staff'very helpful@friendly.would have liked longer to explore the rest of the hotel.went with a coach weekend.go and see for yourself.

"Decent Value - not quite a "Wow""

choppingLondon, London 16/10/2016

Paid extra for an executive room and it generally worked pretty well. Clean and tidy and pretty comfortable, Decor is a bit stuck in the 1980s but its pretty well looked after. Good new bathroom. Helpful staff. Restaurant is good in the evenings, breakfast variable. There are better hotels out there, but many worse!

"Amazing room "

User 12/10/2016

We had a beautiful suite, with a separate sitting room, lovely bathroom with shower and separate bath and a wrap around balcony, very clean and lovely views. We had drinks in the bar and we were served by very friendly and polite staff. We had dinner in the Flames restaurant we both had beautiful meals and the pudding was to die for. Breakfast was plentiful and very nice considering it was buffet style. Overall we had a lovely 20th wedding anniversary.

"Great training venue"

DinsyKent, Kent 10/10/2016

Our organisation has just come back from a training weekend at this hotel. From the time I first made contact with Claudia in the conference team the staff could not have been more helpful. We had a film crew working with us and the staff did everything they could to make life easier for us. The rooms were great and I loved the catch up tv. We enjoyed the grounds, the pool and the food. Pepe and Kristian were particularly good in the restaurant. We would certainly choose this venue again. Thank you

"Relaxing stay"

Wendy C, Warwick, United Kingdom 09/10/2016

We chose to stay at this hotel for a short break as we had loved our last stay at Blunsdon so much. Sometimes it can be really disappointing to return as you have such high expectations, but Blunsdon really didn't disappoint. We felt relaxed as soon as we arrived. The staff are friendly and fun. The food in the Flame restaurant is ‘the best'. I find that too often the vegetarian options are very limited but the menu choices are inspirational, excellent quality food cooked with flair.

"A fabulous hotel with heart"

ThomasEngland, England 09/10/2016

This is a fantastic hotel in every aspect. Our room was huge with a veranda, massive tv with loads of channels, great free wifi and mobile connections. Set in lovely gardens. Spotlessly clean. Staff were amazing, so helpful. The food was wonderful. Every member of staff acknowledged you as you passed. Better than any hotel I've stayed in. Melvin, Vera and the lady who cleaned our room deserve special praise.

"Weekend Break"

David G, Stoke-on-Trent, United Kingdom 02/10/2016

This was our first visit and all aspects were excellent - a spacious room with spectacular views in the Pavilion building, first class food and service in the Flame restaurant and bars, despite being very busy, particularly on the Saturday evening. There was also a Wedding Reception on the Saturday but this did not impact upon service and amenities etc. A very enjoyable short break

"bed bugs"

neiljones36, Mold, United Kingdom 24/09/2016

I WILL NEVER STAY HERE AGAIN!!! (I have stayed here 3 times over the last 3 years)both my wife and I had to complain about the dirty room we were given, we were informed by one of the cleaners that each room only had one set of quilts and runners, and there were no extras to fully change the bedding, but a clean sheet and quilt cover were put on the bed and the room was cleaned and apologies were made. This just left us wondering how often are the quilts cleaned and how clean are they if they never get changed. We very soon discovered the answer to this when my wife and I broke out in very itchy rashes all over our bodies, my wife's eye lids were extremely painful, inflamed and sore even to blink. We sought medical advice and were informed they were bed bug bites. Also, over the last 3 years, every time my colleagues and I ( a group of around 10 -15 people, each with their own room) have stayed at this hotel, we have been over-charged by a substantial amount (over £50) when we came to settle our bills, but when challenged they quickly back down and say it was their mistake. I would strongly advise people to check their beds before sleeping in them and check the bill before paying.

Blunsdon, Owner at BEST WESTERN PLUS Swindon Blunsdon House Hotel, responded to this review
Dear Neiljones36, Thank you for posting a review. The content of your review is both alarmist and somewhat unsubstantiated, what makes it particularly concerning is that we have not received a complaint matching your account of events nor do you have any review history to date. The linen in our rooms is changed regularly and all of our duvets are subject to regular deep cleaning by our dedicated in-house laundry. We do not outsource this process and we pride ourselves on our cleanliness, something that we score consistently well on across our suite of peer review sites. Bed bugs are an unfortunate part of the global hospitality industry and typically they are transported by guests, in luggage from venue to venue. Like any responsible operator, we have a robust protocol in place to treat any suspected case of bedbugs which includes removal of light switches, headboards, fixtures and fittings followed by an extensive deep clean process. We have not however had any substantiated recent cases to treat. Our charging structure is open, transparent and we always provide fully itemised invoices. Occasionally mistakes happen, we were glad to read that yours was quickly corrected. The notion that we are somehow systematically miss-charging people is as malign and alien to us as most of the content of your review. We wish you all the best for the future. Regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Sunday Lunch"

User 22/09/2016

Carvery : Only one starter - soup, plates for main meal were not very hot, meats were well cooked but roasties and Yorkshires were tough, table not cleared while we went to get sweet had to call staff over to clear.

"Birthday Party Visit"

Becky B, March, United Kingdom 16/09/2016

Blunsdon House was the venue for a friends 'significant' birthday. The meal was taken in one of the main dining rooms/buffet style. The food was plentiful and good - so long as you were in the queue early - was a limited offer if you left it too long to go and get. The restaurant staff, bar staff, reception staff all very polite, attentive and happy to chat/help/share a joke. Now the rooms I was very impressed with - well mine anyway. Large, comfy, well supplied - couldn't ask for more. I didn't have time to get out into the grounds but they looked well kept and lots of guests were taking walks. Excellent selection of hot and cold foods for breakfast. This place is very big, with conference facilities/spa but it didn't feel crowded though I understand they were fully booked.

"Reliable but nothing special"

Techno_Dava, Chester, United Kingdom 13/09/2016

Yes, it's just another standard, chain hotel but it's a decent one. The setting is very nice. I went for run locally and there are lots of local villages to run through. It's getting tired and needs an update. However, I used the gym for the first time this year and it is very good, especially for free weights.

"Cotswolds weekend"

jenny16371, kirkby in ashfield 13/09/2016

We stayed at this hotel as part of a coach holiday. We were pleasantly surprised! The hotel and all staff were brilliant. Our room was spotless, with maid service everyday. The food at breakfast and dinner was delicious, with plenty of choice and good sized portions. The bar area was welcoming and well stocked, serving both alcohol and various hot drinks. All members of staff were friendly and accommodating. We thoroughly enjoyed our stay, and look forward to another vis should we ever visit the Cotswolds again.

"Well worth a visit"

jackjudithR, Newton in Furness, United Kingdom 13/09/2016

The best 'Best Western Plus' hotel we have ever stayed in and rates very highly amongst other hotels. ALL staff were exceptionally helpful. The hotel itself was clean and had many interesting touches.

"Jewels of the Cotswolds holiday."

petercR409AW, Folkestone, United Kingdom 11/09/2016

Stayed at this hotel 1st-5th September 2016 with a group from Kent. First of all the room (314) was fine along with the maid service plenty of shampoos and lotions,if you wanted decaff sachets just leave a note,overlooking the front of the hotel,some noise if a group congregates there. This was an expensive holiday and it has to be said the reality did not meet expectation,particularly from breakfast and dinner service. First night(Thurs) we had an interminable wait between courses,manager apologised profusely,assured us it would not happen again........ guests given a small glass of house wine or soft drink the following night,I for my part refused this,probably as I knew this was not going to be a one off. We had a set menu for each of the four nights we would be staying,and a pretty poor selection it was too,the main I chose on Thurs night was roast beef,why on earth did the chef assume everybody wanted it cooked rare????it was disgusting and I left it,no member of staff enquired as to why the meal was left uneaten. So we get to Saturday a wedding party seemed to have free rein over the hotel to the exclusion of other guests e.g the quiet bar I had taken to using was out of bounds to us from late afternoon Saturday until early evening 'private function' the abrupt notice on the door said....nice. Our dinner on Saturday evening had the same appalling service as previously encountered on Thurs 'we're very busy' was the plaintiff cry from staff....who cares,you assured us it would not happen again. Now to breakfast(s)the menu mentioned black pudding as a choice,I never saw it at the buffet maybe it was a request item who knows,not a very good selection of items for an AA four star hotel. A table of four gets a large jug of water at dinner,funny enough a table of NINE also got a solitary jug of water,you can ask for more of course....and more cups and more glasses and more get the drift. I would never stay at this hotel again.

"Mixed Messages"

AlistairF125, London, United Kingdom 10/09/2016

I booked 4 rooms on the phone 3 weeks ahead of my stay. I stated I wanted to play golf - 'that's included' she said, use of the spa etc 'all included'. I visited the hotel a week before staying and again confirmed golf was included and booked use of the tennis court. It was only on check out did I find £40 charged for Golf which was 'included' in the package. We arrived, nice rooms with nice views that were clean and comfortable. Wifi was included but it was dreadful in the rooms and effectively non-existent. Weddings are a major part of this hotel's income and if you stay over a weekend beware. Wedding guests staying in the hotel consider the whole place is theirs for their celebration and they are there in large numbers and party away. This includes their children who are left to run freely across the hotel - everywhere, without supervision. On complaining to the bar staff about the noise and permanent chase through the bar the ineffective rather 'wet' duty manager confirmed they can go anywhere and do anything in the hotel - to the complete exclusion of non wedding guests. Nowhere to have a quiet drink and a game of pool without screaming children and well oiled parents who have conveniently forgotten their offspring (I am not anti child - I have 3 of my own just want parents to take some responsibility and the hotel to designate an area for non wedding guests so we can enjoy our stay too). The night before checking out I asked for a late check out on one of the 4 rooms and that was agreed (no charge) and at 0830 prior to check out went to the desk and confirmed we would vacate 3 rooms at 9am so these could be cleaned immediately and negotiated which room I could have the late (1 hour) check out on. £10 I was informed was the cost of a late check out. So I hand 3 rooms back 2 hours early and then having been told no charge by one staff member, a charge appears. It was not paid but with the 'included' golf being charged - lack of interest by staff about us as guests and then an attempt to add a charge at the end left a bad taste. So beware travelers, avoid a weekend stay and watch for hidden charges via mixed messages.

Blunsdon, Owner at BEST WESTERN PLUS Swindon Blunsdon House Hotel, responded to this review
Dear AlistairF125, Thank you for posting a review here at TripAdvisor. We were sorry to learn of your disappointment. Our hotel rooms are sold through multiple channels, around 60 at last count. We would always advise that you make bookings direct with us to ensure that you receive accurate information. We cannot guarantee that third parties will disseminate the correct details. For the record, Golf has always been an additional charge as are Spa treatments. This information is also available on our website. Blunsdon is a family hotel and we frequently host wedding parties at weekends. Most are fantastically well behaved and we will always do our very best to ensure that any children attending behave but they are ultimately the responsibility of their parents. We are sorry that this detracted from your stay however we cannot be held responsible for guest on guest interaction. If you are looking to host another golf break at some point in the future please don't hesitate to contact us directly at We wish you all the best for your future travels. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Disastrous one night stay"

psyskiesman, Swindon, United Kingdom 09/09/2016

Last week my wife decided to surprise me by taking me to this establishment; we've been there several times in the past, but this was a spur of the moment decision on her part. We arrived and enquired if we could book a table in the restaurant. "No" was the answer, "Fully booked". We asked if we could oredr a meal on room service and was told this would be OK. We went to our room and looked over the Room Service Menu; not a great choice but we were hungry and reluctantly chose Carnivore Pizza and Chicken Kebab. I phoned reception to order but was told I could not pay via debit card, it would have to be credit card. We try not to give our card details unless absolutely essential, so I asked if I could pay via debit card if I came down to reception. I was told to place the order at Carrie's Bar and pay there. The member of staff was very uppity beacause he sais he had no way of charging me the £5 room service fee. I went to reception to pay there, only to be told that the menu in our room was out of date, so back to square one with the new menu. The choice was even more restricted than the first menu; my wife chose the surf and turf pizza but without the prawns, and I ordered a burger. The pizza was so-so and the burger was dry and tasteless. By the time we had finished eating this our Sticky pudding desserts had gone cold and the ice cream had melted. All in all, a total disaster! The only reason I have rated them 2 stars is because I know from past experiences that this hotel can be relied upon for a decent short break, but on this occasion sadly not.

Blunsdon, Owner at BEST WESTERN PLUS Swindon Blunsdon House Hotel, responded to this review
Dear Psyskiesman, Thank you for posting a review here at TripAdvisor. Please accept our apologies for any disappointment you may have experienced. We strongly recommend that in order to guarantee a table in Flame, you book well in advance. It is only a shame that our inability to accommodate you in the restaurant somewhat marred the rest of your stay. We appreciate that having stayed with us in the past you recognize that this experience was not at all typical. We hope to have the opportunity in the future to welcome you back and set the record straight. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Brilliant in our view"

Dave W, Waterlooville, United Kingdom 07/09/2016

We stayed in the Pavilion and had a suite.It was very good,very clean and perfect for a relaxing weekend.The check in staff were very helpful even though they had just suffered a power cut. The spa was great and the pool ideal (so my wife says).The breakfast was more than adequate,we had two meals ,one the carvery, and we're very pleased with what we had.The buildings were in great condition ,the older part in dark panelling we found very traditional.

Blunsdon, Owner at BEST WESTERN PLUS Swindon Blunsdon House Hotel, responded to this review
Dear Dave W, Thank you for posting a review here at TripAdvisor and Thank you for your patience and understanding during what was a very tricky situation. The implications for a large hotel after such a long power cut are wide ranging. It is very gratifying to read that you had an extremely enjoyable stay despite the conditions and we hope to welcome you back soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"August 26th 2016"

68TLH, Chippenham, United Kingdom 04/09/2016

Stayed for one night service food and general standards disgusting . The room was in need of an update ,shower didn't work and no hot water for a bath .Would find it very hard to say anything positive about this so called Hotel .

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear 68TLH, Thank you for posting a review here at TripAdvisor. It was disappointing to read your account and to learn of your general dissatisfaction. While we are always keen to receive constructive criticism, it is impossible to draw much from such an unsubstantiated and wide ranging critique. The water starvation issue we experienced was as a result of an area wide 6 hr power cut directly preceding your stay which affected the local pumping station. Thankfully most of our customers were exceptionally understanding during this time. Please accept our apologies but this was entirely beyond our control. It is regrettable that you feel that you will not return, nevertheless we wish you all the best for your future travels. Regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"The perfect day "

RacineCorcoran, Swindon, United Kingdom 04/09/2016

On 2nd sept myself and Liam got married at the blunsdon house hotel. The day by far exceeded my dreams and this was all down to the attentive staff. I was surprised to see that throughout the days we were there the staff stayed mostly the same, your team must put some hours in! But this actually added to the experience as we started to get to know them. I was particularly impressed by the young waiter who served us in the flame restaurant the night before and was party of the team who served the wedding breakfast, I wish I could remember his name! The food in flame was fantastic, best steak I've ever had, a views shared by our party. Every member of staff I spoke to acted on every request I made, I can be very particular!! Grace the wedding planner was fantastic, in the build up she gave us lots of ideas and helped me not to be so stressed with the planning. On the day she ensured everything ran to perfection and dealt with a tricky situation with one of our own guests very well. The hotel is beautiful as is the grounds and views. The set up of the rooms for the wedding was to a very high standard. I would highly recommend anyone to get married here, on behalf of all our family and friends thank you to all of your staff.

"Shabby, tacky and grubby!"

globalgirlLondon, london 29/08/2016

We stayed here for two nights whilst visiting the Cotswolds. As we booked at the last minute this was one of the only hotels which had rooms available. I'm not surprised as we definitely would not stay here again! The main bar area is really tacky. It has fruit machines. pool tables and a disco ball! It felt like a sleazy motel rather than a Best Western Plus! Room: The rooms in the main building have not been updated since about the 1970's. They are small and very outdated. The bathroom did not have a mixer tap and the cold water tap only gave out a trickle of water. Because of this, you could either wash and brush your teeth in scalding hot water or you would have to do this over the bath! Hardly what I was expecting from a 4 star hotel. We reported this to reception the following morning and went out for the day. When we arrived back at the hotel after 9pm that evening, there was still only a trickle of water. I called the front desk who said that maintenance had looked at the tap but not reported anything back to them. Since it was too late to get them back they suggested that we use a bathroom in another room down the passage! I was astounded at this suggestion! Location: Well located between Cirencester and Swindon, just off the main road. Food: We didn't eat at the hotel as we only booked room only. I can only imagine what the food was like judging by the rooms! Facilities: Good facilities including an indoor pool and a small childrens play area. I definitely would not recommend this hotel to anyone.

"4 stars for services, 3 for room"

CRJ25, Wales 27/08/2016

Stayed at this hotel for a couple of nights. The good points are the location and services (on sight restaurant and bar, room service, leisure facilities and plenty of parking). We had a lovely evening meal in the Flame restaurant, which is also where breakfast is served. The executive room was spacious with a very comfy bed. However, I do feel that the rooms are in need of a little tlc. The wallpaper was starting to peel at the edges. The ceiling in the shower had some unsightly marks (it wasn't mold, I think the paint/ceiling covering was peeling). The balcony I'm afraid looked like it hadn't been cleaned for a little while (lots of bird poo, dirty boards and rather large spiderwebs). Not sure I agree with ashtrays on the balconies as cigarette smoke would seep into other rooms if their doors were open on a summer's day (but that's just my opinion). There is an attractive looking hospitality tray, but limited selection of coffee/tea. We only had one sachet of coffee, and there was only PG tips tea. I've stayed in 3* hotels before which have offered earl grey and herbal teas as standard. To their credit, the staff were only happy to help when I requested additional tea/coffee. There was a smell of chlorine, presumably from the pool, which was very strong in the main corridor of the hotel which was very unpleasant and made it feel like we were in a public pool and not a 4* hotel. Overall we had a nice stay, and if you're looking for a hotel with leisure and activity facilities, I don't think you can go wrong. But the rooms, in my humble opinion, are not 4* quality.

"Massive let down, rude staff, no consideration of families needs!! will not return!"

User 24/08/2016

My husband and I both joined this hotels fitness club in January, when we joined we joined as a family (I have 3 children) the youngest didn't become a member as he has special needs and it was of no use to him at 4 years old. I said we would join if we could take him swimming and I was given several guest passes; on that basis we joined. I have only used a couple of the guest passes for him and still have plenty of them left, yesterday afternoon around 3pm I arrived with my 3 boys who were all looking forward to a swim, I checked us all in but realised I had forgotten to bring one of my guest passes for the youngest, the lady on reception said I would have to pay £6.50 for him or she couldn't let us in - I explained I only had £5 and couldn't afford to pay, I even offered to bring back in a guest pass when I came back on Thursday; but she said no. I then asked to speak to the manager, a girl by the name of Lydia came out to speak to me, she said I could come in if I paid for him and if I later brought a guest pass I could be refunded, I again explained I didn't have the money! She said I couldn't bring in my children, I was very upset and said I would no longer be a member at the gym and would cancel our family membership, Lydia shrugged her shoulders, gave me a card with an email address on it, told me to email that address to put in writing that we want to cancel and our last payment would now be September and we could leave for all she cared. With that she walked off to her office. I even explained my youngest has special needs, and therefore would not understand this, as a result he cried his eyes out as I carried him back up the stairs. The jaccuzi has not worked since we have been there and we constantly un clean facilities. The classes are being changed around all the time and quite frankly there has been nothing explained to us as members as to when they will be sorted. The grounds are nice, shame some of the staff lets the place down!


MrBojangles_12, Swindon, United Kingdom 24/08/2016

I am a member of the Gym here and often work and have a coffee also at the hotel. This morning I ask for a coffee and am told that I am not meant to serve anyone before 9.30am in the Lounge area of the hotel. A Hotel with people Sat in the lounge and he won't serve me a coffee. Sheer madness.

"A beautiful family stay!"

User 18/08/2016

My husband and I stayed here for 5 nights with our 3 girls, aged 5, 7 and 12. It is one of the most beautiful and coziest accommodations we have experienced! The staff is lovely; the restaurant is wonderful with free buffet breakfast; the golf course is outside the door; there is the most terrific walk around the grounds that our girls loved joining us on (the Woodland Trail); the rooms are large and absolutely beautiful with quaint balconies; there is a charming pub just a minute walk away; there is a beautiful garden with comfy table and chairs that overlooks a large playground area for children and tennis court and golf course ; the grounds and gardening are beautiful; the pool is large and the gym is fantastic! I also took advantage of the Secret spa and indulged in an incredible massage. Our only regret is that we couldn't extend our stay bc it is booked. We highly recommend this stay!!

"Long week.end Cotswold Break"

RichardJNorfolk, Norwich, United Kingdom 17/08/2016

Hotel fine, lots of facilities large bar area and a snug chillout bar too.Room OK.and clean. Restaurant nice setting and food plentiful and very good quality,also staff very helpfull. Breakfast really nice.Plenty of car parking.Overall we enjoyed our stay.

"overnight stop on coach tour"

edscoomber, Crewe 17/08/2016

What a lovely hotel. Couldn't fault it. Extremely pleasant staff, lovely food, and very comfortable spacious room. It was a shame that we had an overnight stay only, as we would have loved to have stayed longer. In a nice area on the outskirts of a pleasant village.


User 15/08/2016

Not a great deal to say about this hotel apart from its fabulous. The staff were outstanding the food was beautiful the grounds are amazing the facilities available if you are a sports enthusiast were pretty good too. (I'm not by the way). The only thing I would have liked in my beautifully decorated room would have been air con rather than a fan. As hotels go this has been one of my favourite places I've stayed at. It would be a great wedding location for those that maybe searching for a venue. So would I stay here again..........yes please 5*

"Stunning place"

sallyjackman5, Gloucestershire, United Kingdom 13/08/2016

Location beauiful aided by great weather, loved the room,the food was fabulous with excellent service, Can't fault the place really - bigger pool ? But it was lovely and deep and quiet for us, would definately stay again.

"One night stay on business"

User 12/08/2016

I recently stated at Blunsden House whilst in Swindon on business. The hotel itself is well sign posted from the main road and the entry to the grounds are very nice. The car park is big and appears to be more than adequate. The hotel reception is quite Classic in style with wood panels. The check in process would have been fine however just as I was taking my key an abrupt lady spoke to the gentleman who had checked me in and asked me for my card again. I thought there had been an issue with my card, however I had to pre-authorise over £200 for a £70 room with no explanation or apology. My room was on the 3rd floor, again a little old fashioned but relatively spacious and clean. A reasonably well appointed bathroom with a bathrobe. Very good powerful shower and lots of towels. Well stocked hospitality tray with a coffee percolator was well received. Slight problem with the reception on the television which meant the sound kept dropping out, but wasn't too much of an issue. I ordered my breakfast as room service which arrived in time. Unfortunately not everything that I had ordered arrived and some things I didn't order did arrive! Reasonable quality breakfast. Check out was ok, I wasn't asked how my stay was which I always find disappointing even when the stay was fine. The chap in front of me checking out also mentioned an issue with his television so it would appear it wasn't isolated to my room only. When I queried about the amount of pre-authorisation, she confirmed it hadn't been debuted but offered no apology for the confusion. Would I stay here again, absolutely. Next time I'd like to use the facilities such as the pool and restaurant.

"Lovely meal in flame - will be back"

User 11/08/2016

I went for a meal with a group of friends and had a Lovely meal in the flame restaurant. I had the beef burger for my main with fries with the skin on which was delicious and very filling, to finish I had the sticky banana & toffee pudding which was delicious and very moorish and would definitely recommend to friends and family. Even looking into having our work Christmas party here as the food and service was excellent. Definitely will be returning to try even more of the delicious food on menu

"Great Hotel"

User 09/08/2016

Have been a few times over the last couple of months and have been very impressed. The rooms are always clean and tidy. I was even upgraded to suite one time which was fantastic. The food in Flame restaurant is great and fast friendly service. I especially love the selection of malt whiskies! Not to be missed, over 100 to chose from! Very relaxing and set on some lovely grounds

"Family Group Visit"

tobwelsh, Bridgend, United Kingdom 08/08/2016

This hotel was as good if not better than we expected. We were a family group of 16, ranging from 18 - 81. One member with disability issues - an ambulance needed to be called early one morning, reception staff dealt with this and were paramedic trained - they were wonderful. The staff could not have been more friendly or helpful. There were plenty of activities and facilities for us all. Some of the younger members of the family have already booked a stay for the Christmas festivities.


estfolkestone, folkestone 07/08/2016

My husband and I stayed here recently for two nights to attend a funeral. On arrival the hotel tried to over charge us for our room, When i questioned this i was told to speak to someone the following day( Neither receptionists wanted to help). Later that night I spoke to another lady about this, along with small issues with the room ie Dirt on the floor, broken toilet roll holder and no air con. She managed to sort out the money but nothing else was dealt with. There was an oscilator, but this switched off after two hours, meaning my husband awoke every couple of hours or so, due to the heat and had to put it on again. One big issue I had was that a fire escape door was left open the whole of our stay with a ladder propped up outside(The door lead out onto the roof). I hate to think what could have happened if someone had wandered outside? Breakfast was ok except for the black pudding, this I was told was cooked fresh to order, my order took 30 seconds and was cold and soggy as if it had been briefly microwaved? One thing that amused me was that it seemed our room was designed for one? One bathrobe, one coffee sachet, one decaf coffee. I let my husband have the bathrobe and I had the coffee! Also the swimming pool was closed for a refit, but we were never made aware of this, It was only when we arrived that we found out. Plus when you book this hotel online you are meant to receive a £5 gift card on arrival, I had to ask for this three times! On the plus side the hotel has nice views and the waiting and bar staff were great and really looked after us after the funeral. I did fill out the hotels comment card, but am still waiting for a response?

"Reassuringly unchanging - and still a great place to stay"

Martin T, Royal Tunbridge Wells, United Kingdom 04/08/2016

I have been a few times to Blundson over the last twenty years and it is still reassuringly unchanged. The green carpets, the fish tanks, the wood panelled bar, the dark wood furniture and trouser presses in the bedrooms belong to another decade (or two) behind us - although most importantly, the bathrooms are more modern. Please please do not change any of this as this is not a boring corporate hotel or trendy boutique - just a solid working hotel that caters for people of business, families, weddings and events, and provides excellent value for money. What counts as well is the friendliness of the staff and while the buildings and decor are a bit dated, it is all spotless clean, and the bedrooms are spacious and comfortable. Breakfast was a generous buffet spread in the restaurant and good value, apart from the insipid coffee - you have to pay extra for a proper coffee from the bar.

"Quaint average English hotel - mid range hotel"

Francesco2601, London, United Kingdom 01/08/2016

2,75 Blusdon house is located about 20 mins drive from Swindon. The hotel is decorated as an old style English traditional pub (at least in proximity of reception), which is quite particular and could have been seen a characteristic and distinctive décor, but unfortunately the room are even more outdated than the entrance – which in today's time is not acceptable. The positive are: the gym is quite modern, the grill restaurant, although looking more like an office cafeteria, has been renewed and the service is good. Anyhow there are better modern hotels close by. Please be mindful of the rush hour traffic because traffic towards Swindon is a killer at rush hours. Waited several minutes for a taxi that was delayed in the traffic. Overall an avarage best western at a mid-range price.

"Fantastic Meal!"

Sharna70, Marlborough, United Kingdom 01/08/2016

I was looking for a place to go for a girls night out and the Flame Restaurant at Blunsdon House had a new menu which looked really good. We had a pre dinner Cocktail on the Terrace which was lovely. We had a nice table and the waiting staff where very attentive, I had a sirloin steak with bernaise sauce which had been freshly made and was yummy, chips, a very tasty red cabbage slaw and lovely chips. The steak was wonderful and having it cooked on the Josper Grill really gave it that lovely smoky chargrilled flavour. Pudding was a challenge as I struggled to choose between the sticky toffee pudding, the crème brulee and the chocolate Nemesis! I went for the nemesis and was not disappointed as it was heavenly, the other puddings looked really good too so I shall have to go back and try them next time. Great night out, Restaurant staff where brilliant and the food was amazing, thank you.

"Wonderful stay"

helenh462016, Lincolnshire, United Kingdom 01/08/2016

Stayed at Blunsdon House Hotel for 4 nights as part of a coach trip to the area. The room was on the ground floor overlooking the car park. The bed was lovely and comfortable and myself and my friend really enjoyed our stay. The breakfast buffet was excellent with a good choice to help yourself. We had an evening a la carte menu for our group and the food was varied and of good quality. One evening we had a buffet which was very filling. The drinks are a bit expensive at £7 for a large wine and £4 for a bottle of cidre. All the staff were friendly, professional and helpful. The room toiletries and tea and coffee, hot chocolate and biscuits were replenished every day. There is a nice sitting out area at the back and a woodland walk which we kept 'meaning to do' but ran out of time. We made use of the swimming pool one day but found it small and too full of children - I guess you have to pick your time to go as there are adult only sessions. Would stay again.

"Chris & Lesley's Wedding 29/07/2016"

Denise W, Devizes, United Kingdom 31/07/2016

A big thank you to the Blunsdon House Hotel on behalf of all our family, we went to my sister's wedding Lesley who married Chris on Friday. We all had a great time and I have a personal thank you to your chef from my Grandson Rowan who is only 9 years old - he is allergic to dairy & soya, I explained this to your chef Paul Astell who went above and beyond to sort out pancakes with maple syrup, he even allowed us to check out the ingredient listing. Rowan was so pleased as most people don't help or even care and Paul was truly fantastic, he made Rowan's whole wedding experience a brilliant memory. Thank you Paul.

"Wedding "

Swindonchris2013, Swindon, United Kingdom 30/07/2016

Well done to Grace and the team, my wife and I had a fantastic day, all went very smoothly, the facilities are great, I can not recommend blunsdon house highly enough, everyone is sooo friendly , the rooms are great and breakfast was lovely, the main meal for our wedding was fantastic and the evening buffet was superb

"Can get better."

User 30/07/2016

Average hotel. Classic interior but missing somethings. The room doesn't have ar-condition and the shower pressure is so poor. I been in many others hotels with a £60 for couples a night with much better shower and with an ar condition. Place is quietly and good views. Pool is not big as seen on the website and to many kids playing, so if you thinking to relax on the pool, pls think again. The restaurant is expensive for the type of food offer, and not many dish on menu. If you are lasagna or pasta love, look for another place to go. The room is big, a good size for couple. Good place to stay if you pay at to £70 per night to couple. More then that, I'm sure you can get another place with same condition for less.

"Ok stop off hotel"

tracey S, Aldridge, England, United Kingdom 30/07/2016

The room was a good size and a generous bathroom with both bath and shower which was clean and pleasant except for under the dust gathering under furniture here and there. Well equiped with even an iron and ironing board, hairdryer etc. Pretty quiet at night too as it was in a seperate block to the actual hotel, which was ok except when raining and you had to walk back to your room. The beds were awful, way too soft and sloping down to towards the headboard, we actually slept upside down as it felt better. The balcony was dirty, full of cobwebs and bird poo on the rails and not touched for the few nights we stayed. The windows in corridors were dirty. The food in the bar was average, the food in Flames was expensive and awful, don't try the Ceasar salad or the mixed starter, we couldn't eat either. We sadly were not told as we checked in about where to eat so had no idea of the third a la carte restuarant there, which we would have tried if we were, most hotels we visit point out these things. The pool was ok, a maze to find your way in and out of and male and female sauna rooms were a bit odd we thought as usually it's something we do together. The pool area looks dated and a weird pool that dips deep in the centre, jaquzzi out of action and looks like being refurbed or dismantled with tiles off the walls and pool itself, windows again dirty. Parking was easy with a large car park Not a hotel I would return too I'm afraid, can stay in much better for the price, definately wouldn't rate this a 4* hotel, have stayed in much better 3* hotels


Tracy M, Swindon, United Kingdom 28/07/2016

I have visited this Hotel several times for various things and have regularly eaten in either the bar or Flame restaurant. Myself and some friends went back last Friday and honestly wished we hadn't. The menu was extremely limited, food not fantastic and over priced. My steak was 'OK' but not worth £17.50! We always have a drink afterwards but the floater coffees were bitter, a pot of tea cost £3. I am more than happy to pay for good food, but this wasn't good. Unfortunately we have decided that we won't return to this restaurant.

"great stay"

holidaygirlie57, suffolk 26/07/2016

hello we stayed here recently for 2 nights, the hotel is huge with plenty of parking. We stayed in the pavillion rooms which were lovely with a little balcony wich was a must in the muggy weather we had recently . The balcony doors opened widely so we were able to have through flow of air in. The room was nice and spacious and cleaan .We ate in the restaurant one night and the food was good also.The hotel is good for children with a play area and a pool which my grandchildren loved

"Lovely Stay 5?"

User 25/07/2016

From start to finish we had a lovely time at Blunsdon from the early check-in to the Sunday swim nothing seemed too much trouble We started with some delightful bar snacks and a quiet drink on the terrace just what the doctor ordered in the sun. We decided to dine in Flames that evening and it was to die for, the food was amazing from the flame grilled steak to the light Baileys creme brulee, while the service was attentive but not intrusive, spot on. We followed it up with the Sunday carvery with the kids and grandparents, again lovely and excellent value. There was also a nice play park and swimming pool that came in useful. Thank you again and we will be staying again soon

"Great Stay"

jace935, Plymouth, United Kingdom 25/07/2016

We stayed at the Blunsdon House Hotel as a base to visit the delights of the Cotswolds. The staff were extremely helpful and friendly and the setting of the hotel is beautiful with good parking close to the rooms. Our room was not air-conditioned and we happened to have picked the hottest day of the year for our visit. After an uncomfortable night we asked at reception for a move which was sorted out to our total satisfaction. Our room rate included breakfast which was first class, the selection was more than adequate with cereal, fruit juices, fresh fruit and a full English if you wanted it. The staff in the restaurant were all attentive and very helpful. I would not hesitate to book this hotel again in the future.

"Mr Ambrose"

Mick A, Melksham, United Kingdom 25/07/2016

Very good very clean food was really good the gardens was kept nice service was very good the rooms was nice and clean we sleet well we will go back there again soon for a longer stay next time so we can see more of the area.

"Fabulous Stay!"

bettyandsteveinwales, Blaenwaun, United Kingdom 22/07/2016

Stayed here with friends for my husband's birthday. If you are going to use the rooms to relax, sleep and get ready in then they have everything you need, filter coffee machine, kettle, hairdryer etc etc. if you are going to stay in and stare at the decor you might be disappointed as it is a bit dated. We did find the rooms to be quite warm, so had the window open all the time and made use of the fan. No traffic noise what so ever. The Reception staff were great, very friendly and knowledgeable. Most of the bar staff however were quite the opposite. The hotel boasts a whisky bar with over 100 single malt whiskies which my husband was looking forward to trying but none of the bar staff knew anything about them. Just as well I suppose as they charged £17 for two singles! We had an evening meal in the Flame restaurant which was very nice and the manager Alex was also very nice and even gave us a free bottle of wine! Breakfast was £12.95pp buffet style it was good all you can eat and a good choice. Coffee served at the table was awful though. Will most certainly go there again but hope they can train their bar staff to smile and interact with the customers!

"Superb !!!"

Jeff B, Horley Surrey 21/07/2016

We stayed here for 3 nights last week......Really good check in, especially as we had 2 bookings as at short notice we decided to stay an extra night. Every member of staff we met were very friendly and our room in The Pavilion was spotlessly clean with lovely facilities. We chose to dine twice in the Hotel, once in Carries and once in Flames...both were excellent together with good breakfasts each morning. Would recommend this Hotel and are looking forward to our next visit. If there was a very small gripe...the Swimming pool and sauna/ steam rooms were really nice apart from the number of Swimming lessons taking place during our stay there...whilst they didn't take over the whole pool we still felt uncomfortable with the proximity of the pupils....apart from that....great stay...thankyou..

"Going back for dinner to the same place...would the experience be better"

Ralph W, Southampton, United Kingdom 20/07/2016

I last visited the Best Western Blunsdon, Swindon several months ago. My experience with dinner wasn't great and my previous review reflected that. (The hotel didn't post a response at that time, which is their prerogative of course). Last night I dined there with 5 colleagues and it was much, much better. The service was really good, as was the food. Steaks cooked as ordered, delivered hot to the table, and we were all impressed. Well done, BW Blunsdon.

"Air Show"

NicciStClears, StClears 20/07/2016

This is a lovely olde worlde hotel with a modern twist. The rooms are large and spacious with very comfortable beds. The restaurants in the hotel were fairly prices and the buffet breakfast was excellent. Good value for money too.

"Great hotel - really nice stay"

Mr A n, Manchester, United Kingdom 17/07/2016

We booked an executive room which had additional space. The room was very much up to our expectation with a large bathroom and large bedroom with attached 'lounge' area. Its rare to find a hotel that actually provides value for money, but this is one of them! We enjoyed our stay as the hotel also has swimming pool, gymnasium and plenty outside areas to sit or short-walk in the evening sun. Breakfast was very nice indeed with a buffet style arrangement offering cooked or ''continental" style foods. If we are in the area again we would definitely stay here in the future.

"RIAT visit. "

User 16/07/2016

Stay here every year for Royal International Air Tattoo. Convenient location. Rooms in the pavilion are spacious. Breakfast is good. Bar meals basic and this time the chips were a little on the uncooked side. Overall good but could be better.

"2 Night Stay for RIAT airshow"

User 14/07/2016

My partner was working at RIAT so I went down and added myself into her hotel. The fee was £10 per night to double the occupancy. The bar and restaurant served great food until late, and the gym and swimming pool facilities were also very nice! Staff were very helpful when I asked for local directions, and the rooms were cleaned daily Lovely hotel

"Lovely hotel with stunning views"

AdeleWL, Cottingham, United Kingdom 11/07/2016

This was a lovely hotel and the staff are very welcoming. I cannot fault anything with this hotel except sadly the heat of the room. There was no air conditioning and although our English weather rarely reaches intensive heat - The room was like a sauna every time you entered it , we left the window open 24 hrs. but this made very little difference. The towel rail was on constantly with heat making the bathroom really warm and there was no way of switching it off. If I was stopping longer maybe I should have asked for a fan. The views, service, and facilities are all excellent. This hotel is also only a few minutes away from Swindon and considering the close proximity to the motorway - you never heard a thing. A lovely stay overall. Also, from staff suggestions, some lovely local lanes to run through the Wiltshire countryside if you are an outdoor runner. Thank you.

"Food not very good hygiunic"

helgawhite, Swindon, United Kingdom 11/07/2016

I worked there but true a long time ago, food was not up to scratch when you knew what the kitchen staff got up to. Friendly staff. clean. plenty of parking and activities on site. close to highworth which is a lovely place but need car.

"Looking Forwards Another Stay — Disappointed this Time, Though"

neilmach_UK, Staines, United Kingdom 11/07/2016

This is a nice hotel with comfortable rooms and we travelled from London this weekend for our second stay at Blunsdon House. This time, though, we experienced such low levels of customer service that our stay was a disappointment. Upon arrival the member of reception staff was off-handed. We tried to book a table for a dinner à la carte, but the reception staff did not — presumably —like the look of us, so she explained "It would probably be best for you to order from the bar." At the bar, the overall impression was that the staff were overworked, underpaid and unhelpful ... bordering on belligerent at times. Unable to get a grunt of please or thankyou out of them, the drinks were served with a harumph and a scowl. There was no regular tonic water for my G&T and the reason was: "We ain't got none." The two single drinks cost £9.50 [pictured]. Although, it's true, we did enjoy the service in the Flames restaurant. We decided to go for the Carvery, instead of ordering at the bar. The service in Flames was excellent and Pepe was outstanding. Alas, the Carvery meal itself was dried-up, shrunk and miserable. With worn-out starters and dangerous looking 'desserts' - this fayre was probably much better looking at lunch-time [we went at 7pm — but no other dining choice exists "On a Sunday."] The smaller bars remained closed during our stay, which was a disappointment because I was looking forwards to going to the whisky nook. We also assume that the fitness / pool area is reserved for NON-STAYING customers only. We were NOT told anything about these facilities [or much else] on our check-in. And this was true of our visit last year too, so we assume this is a private-members club. We went to have a look at the pool area anyway, but predictably, we were turned away. On check-out, there were no pleases, thankyous or even 'good-byes.' It appeared the staff member was too busy talking to the man from maintenence, to be able to afford us any attention. We don't know what other facilities [if any] the hotel has to offer — because none were explained to us. As far as we know, there is NO wi-fi in this hotel. We probably won't be coming back to Blunsdon House and we would down-rate it to three stars based on this visit. Nice place to visit, though, if you are a local person who lives just down the road. But this is not worth the money if you are wanting an overnight stay ... Try Premier Inn.

"A relaxing stay with good food all set in fairy-tale scenery"

travel_therapy2016, Swindon, United Kingdom 10/07/2016

Fairy tale July wedding My daughter and her fiancée booked the Blunsdon House Hotel Swindon for their July wedding and it was magical. The hotel is picturesque but it doesn't stop there, the views from the back are breath taking, the gardens out the front and the romantic bridge made for a wonderful garden party reception on return from the church and the grounds and golf course out the back I would say look out over some of the most spectacular scenery. We had rooms booked in the main building and the Pavilion, the balconies at the Pavilion are amazing and the huge wrap around balcony in the room the Bride and Groom choose was purely and simply breath taking. The rooms in the original hotel building are surprisingly spacious the beds are very comfortable and the large showers were just perfect. The rooms in the pavilion are more like suite's, we had a bath and a large shower in a very spacious ensuite, it was all very well maintained clean and comfortable. There are many treasures to the Blunsdon like the hidden library bar, this was my favourite and the wonderful lounge bar with its pool tables. We ate in the restaurant for dinner breakfast and Sunday Calvary and I have to say the food was another Blunsdon treasure, it was stunning and we found the staff went that extra mile to make our stay memorable for all the right reasons. For the wedding we were lucky enough to have the Blunsdon's wedding planner guide us through what the Blunsdon could offer us and we were not disappointed. In fact, I have to say that Grace along with the Blunsdon team made magic happen on that day for us, Grace and the hotel team set out the wedding breakfast room and went way above and beyond the call of duty to help me with an idea I had to surprise the bride and groom. The whole experience for us will be with us forever thanks to the Blunsdon, I cannot thank you guys enough for making my daughter's wedding a real memory treasure.

"Very Comfortable"

fionab366, North Yorkshire, United Kingdom 07/07/2016

Very clean. Swimming pool small but adequate for refreshing dip, steam room not very hot. 3rd floor room.... clean and everything we needed reasonable size for double and bathroom clean shower good. However our loo did not have a good flush and was a bit smelly. Room very hot as sunny day and no air conditioning but we asked for a fan and one arrived 15 minutes later. Breakfast was good, buffet style and our order of poached eggs was done quickly. Staff very friendly particularly the lovely lady behind the bar who assisted us with getting dessert after restaurant had closed when we came in after a disastrous meal at local Harvester and walked out needing a chocolate fix!!!!! She went and put our request to the kitchen who kindly agreed and we had the tastiest Chocolate Brownie with Chocolate sauce and ice cream....recommended!! Over all a very nice Hotel although in places a little tiered but super historical main house with some lovely stories to read about it on the is a much loved place by many. We will be back . Worth mentioning we had a disabled lady with us who had a super accessible room with her hubby on ground floor with a wet room bathroom.

"Superb .. Hope to stay again "

John C, Tamworth, United Kingdom 03/07/2016

I could not fault the hotel. Such lovely looking grounds too. Fantastic executive room, spotlessly clean and a great sleep. Breakfast and service was perfect. I hope my company selects this hotel again if i am in the area.

"Overnight stay"

User 02/07/2016

We booked late as we found ourselves stranded on the M4 - arriving at 11pm all the restaurants were closed. My wife is gluten intolerant so we asked if there was anything on the room service menu that was suitable. After a bit of negotiation the staff agreed to make up a sandwich with gluten free bread. This cost £12 and was pretty bland supposed to be salmon and cream cheese but the cream cheese had gone missing. The room had a damp smell about it a bit like sweaty feet couldn't work out if it just needed a proper clean. Decor was from early 90s and really needed some modernisation. Restaurant was very good - we had breakfast and food was very good. Not really worth £140 per night.

"Best hotel in area"

FoxyPhilDerby, Derby 30/06/2016

My wife and I booked into this hotel for a two night break. I am happy we did. The staff at check in were polite and efficient, room ready well before 2pm. We booked a room in the pavilion in the executive rooms. Again we were happy we did. Lovely spacious rooms with all the mod cons you would expect from a four star hotel. Bathroom was lovely and spacious too, very clean and well laid out. Bonus was the separate shower as well as a bath. Beds were very comfortable and spotlessly clean linen. (I alway smell the linen to ensure no sweaty smells about) Glad to report they smelled lovely and fresh. Breakfast was very nice too, with buffet service. Waiters always attentive and polite. We had dinner there one evening and enjoyed a lovely meal in pleasant surroundings. Very good value too I might add. Swimming pool and gym for those that feel the need to exercise. Bar was also a comfortable area, and a good menu of bar food available too. Overall we had a very pleasant stay and would certainly recommend to anyone thinking of a visit. Only drawback (if any) 1) Air-conditioning, as in most hotels it UK, never really come up to the mark for emitting COLD air. Only cool with a fan running full bore. However, the rooms have a balcony and the doors open fully, so we had plenty of fresh air at night. 2) The pavilion is detached from the main hotel, so a walk outside of fifty yards or so,to enter the restaurant and bar. Not an issue unless it is raining! Certainly not a problem for us though. Good stay and great hotel.

"Birthday Party"

Trevor W, Bath, United Kingdom 28/06/2016

This was a birthday celebration for my partner Sue, fourteen family members were present for a Sunday carvery lunch. The service by all the staff was just brilliant, they were so attentive and made sure we all enjoyed ourselves. There was never any rush, the atmosphere was so relaxed, nothing was too much trouble. The food was outstanding the table was amazing. All in all a wonderful day, thank you Blunsdon!

"A few tweaks and Blunsdon could be as good as it once was... "

JMS1308, Wall Heath, United Kingdom 26/06/2016

Reception was rather lackadaisical on the Saturday afternoon we checked in but we'll let that pass. We have stayed here quite happily a number of times over the years though the last visit was two years ago which made our trip an interesting one in terms of how things have progressed or rather stood still. The rooms in the main building are fine: narrow entrance with bathroom to one side and a wardrobe to the other. Shower in the bathroom is good though the plumbing to the basin taps could be improved. Bedroom is a reasonable size though the wood veneered desk, bedside cabinets and cabinet containing the fridge are a little dated. Double bed was actually two single beds pushed together which we didn't find comfortable. There is a basic filter coffee maker and kettle with hot drinks tray and biscuits. The 32 inch wall mounted TV compares badly to those in other hotels we have stopped in although the on demand facility was useful. Once upon a time the restaurant here was superb in terms of its varied menu, prices and service; sadly the present offerings ( in addition to checking a variety of reviews ) encouraged us to eat elsewhere. We did try to find a dish in the restaurant with good ingredients cooked creatively which doesn't involve chilli sauce, hot sauce or rich red wine etc - as for vegetables or what might be termed healthy options we searched in vain. Plus point of our stay was breakfast - good continental selection, hot food and fish options cooked to order including a very nice haddock with poached eggs. The waiting staff are pleasant, keep the tables cleared and are unfailingly helpful. The grounds are lovely and there are leisure facilities that we did not use. As a tip - it may be worth checking but in the past we have found that the best ground floor rooms in terms of space and facilities as well as easy access to main hotel ( useful if you have disabled guests with you) are 118 or 119.

"Not the worst hotel I've stayed in, but let down by miserable staff..."

richard0fY0rk, North Yorkshire, United Kingdom 23/06/2016

Reception staff not at all welcoming, no apology for 5 minute wait to check-in whilst completing phone call. Not offered information on in-room wifi, so called to enquiry upon arrival to room - was met with very short thrift and huffing and puffing... When eventually connected, was not exactly a stable connection. TV reception was not good on certain channels. It was clear, as I arrived in the bar area that both kitchen and bar staff were moonlighting as 'life-guards' as they were taking turns to watch over children playing in the pool. God knows what would have happened if urgent assistance had been required... Breakfast staff not very welcoming, asked for gluten free toast and was told to go to the counter. Asked the lady serving and she pointed to bread rolls (on the same plate as 'normal' bread rolls - i.e. contaminated!). Asked the serving lady if she had any g/f sliced bread and could she perhaps toast some for me? This was met with rolled eyes as she shuffled off... I received a similar response when I asked if there's was any more orange juice, which was already depleted at 7.30 in the morning. Room 260 was in the Pavilion building, separate to the main hotel - I was not aware of this when I booked, but this may well be my own fault. The main door to the building appeared to be insecure for the duration - I did not need my keycard to access the building at any time. Ensuite bathroom is in need of an update. There is a reception desk adjacent to the entrance - I think it was some kind of beauty or health facility, judging by the quantity of towels and robes which were hung over the balcony opposite my room which greeted me as I left for breakfast. In general, not a single member of staff (other than the bar staff) even smiled or said hello. They seemed as if the didn't want to be there and my simple requests and enquiries were an inconvenience to them.

"Four star Hotel experence, Swindon, Whiltshire, England"

michaelshr0pshire, Telford, United Kingdom 23/06/2016

No not the best best western in our brief experience,BEST WESTERN PLUS Blunsdon House Hotel, Sunday lunch time before 1PM travelling through the area, required lunch, restaurant did not appear busy asked if we could have lunch, only Bar snack in the bar, it was difficult to find poor signage in Swindon, then poor service does not live upto Four star status would not return

"Not Best Western Plus Blunsdon House Hotel Swindon"

michaelshr0pshire, Telford, United Kingdom 21/06/2016

No not our brief experience, Sunday lunch time before 1PM travelling through the area, required lunch, restaurant did not appear busy asked if we could have lunch, only Bar snack in the bar, it was difficult to find poor signage then poor service does not live upto Four star status would not return

"Highly recommended"

anniekentuk, Kent UK 20/06/2016

Five couples booked this hotel which was highly recommended by a member of the group, to attend a summer party. Everything met our expectations in terms of accommodation, food and staff. It is aklso conveniently located to visit The Cotswolds. We will definitely return.

"Professional Approach"

ruthmL1319ZP, Redditch 16/06/2016

I have visited Blunsdon House Hotel for many years and always received professional service. This occasion was no exception. The room in the Pavilion was exactly what I had asked for with the usual high standard of cleanliness and facilities. The Flames Restaurant staff demonstrated a clear and seamless understanding of an elderly person's limitations and asked in a professional manner without causing embarrassment of what would be most suitable.

"Just average"

User 16/06/2016

I have read a few of the other 'poor' reviews before writing my own and I must say I disagree with a lot of the comments people make about this hotel. The hotel itself is great, the rooms are very clean and up to a good standard. Yes maybe very slightly dated but it's rare to find a hotel that is very modern throughout, I would assume it costs a fortune to renovate a hotel every few years to keep it modern, so no problems there. The staff, I found some of the reception staff a bit blunt and not very welcoming. Not helpful when asking questions about the hotel. The restaurant staff were great and couldn't ask for better. Especially Madison, I thought she was doing an amazing job. So polite and friendly. I'd be very grateful if you could pass on my thanks for making my experience of the flame restaurant more enjoyable. Pepe also did a really good job and made me feel welcome, what a credit to the hotel both of these staff members are. They deserve a pay rise! Bar staff at carries bar were a bit slow. There was a bit of a queue at the bar and only 1 person working, manager was behind the bar for a short period but didn't seem to want to help, just stood there. A few of the things that let he hotel down was that I couldn't understand why I needed to open account at reception to be able to charge food and drinks to my room, I was away on business and there was a money already on my room paid for by my company. I had to go to reception and pay £100 from my debit card to be able to charge food to my room. All the other hotels I've stayed in just take card details, NOT £100! Also the food in the flame was slightly overpriced, steak with 'chunky home made chips' (chips were clearly frozen and not homemade,the kind of chips you find at a cheap pub chain). The swimming pool, who designed that round pool? It's really small and no room at all to swim. Especially when more than half of it seems to be closed off for swimming lessons a lot of the time. Surely paying customers of the hotel should take priority over kids swimming lessons. I must say though the staff at the reception there were very friendly and helpful, another thank you to them for going a good job. Couldn't fault breakfast at all, i couldn't really of expected more, good job with that. Wifi in the room wasn't good. When I rang reception to ask about the wifi the phone just kept ringing and ringing, no answer. I ended up having get dressed and go down there to ask. I normally stay at the Wiltshire golf and country club when away on business but all in all I had a fairly good experience despite the few small problems and will be recommending it to my manager to book again for my next business trip.

"Best Western PLUS Blunsdon House Hotel, Swindon"

User 14/06/2016

We really enjoyed our stay here in June 2016 and would highly recommend it. Large clean rooms and comfortable beds. Very helpful staff. The only downside was the temperature in the rooms was very hot and needed a fan (provided) most of the time, as there was no air-con. Also the Jacuzzi was being refurbished which meant it was out of action and severely restricted access to the swimming pool. The grounds and facilities including the restaurant and bars are all first class

"Wedding Weekend"

User 08/06/2016

Me and the wife stayed 2 nights in April for my friends wedding. Arrived late Friday evening, check in was nice and simple and our room was a good size and had everything we needed. We were up early for breakfast, which was buffet style, plenty to choose from, lots of continental style hams and bread, and typical English fayre, lovely sausages! We found time to stroll around the golf course, nice woodland path, a little bit damp though. The staff were friendly and always seemed busy, even though it is a Best Western it does have a family run quality to it. The hotel is large and has a few bars, my fave was the Whiskey Snug, nice way to end the night. I would have no problem staying here if we found ourselves in Swindon again!

"Retro but classy "

User 08/06/2016

I truly enjoyed my visit at the Blunsdon house, best Western plus, I didn't actually stay in the Blunsdon house, I stayed in the pavilion which; I do recommend it due to the additional amenities of the pavilion. The pavilion does cost a little bit more but with the balcony, AC unit, larger room and bigger bathroom. Its well worth the extra cost. The hotel has a lot to offer if you're not in a business meeting such as: gym, workout studio, swim pool, outside play area, a big large screen to watch sports at the bar and golf course which is a major plus if you like to play golf. The only thing I do have to say that I'm disappointed in was my balconies door was broken.. Insure to book ahead If you're in a large group or business meeting it tends to book up in the summertime.

"Wedding 3rd of June! ??"

GeorgieK91, Swindon, United Kingdom 07/06/2016

Wow what can I say our wedding day was just fantastic! All the staff were so lovely, and Grace was just absolutely brilliant. Such a lovely venue and will be recommending to everybody. It was exactly what we wanted, and it was a perfect day! Our fantastic photographer Lucie Hamilton captured these beautiful photos! Such amazing views. Thankyou Blunsdon house!

"Wedding 4th June Mr & Mrs Lever"

anita t, Swindon, United Kingdom 06/06/2016

Wow! How can I put this in words, me and my husband got married here on 4th June 2016. It was the most amazing weekend. Stayed over Friday until Sunday and got married on the Saturday. All staff were amazing and made us feel truly special and made our stay perfect. Grace (the wedding planner) was literally the best! She was like a bridesmaid to me, running round, sorting my dress out, helping me calm down and being there when I needed her. Our wedding was amazing and I would highly recommend anyone to book there's here. Thank you everyone you made it perfect xxx Lots of Love Mr & Mrs Lever xxx

"Friday night dinner"

Simon A, Swindon, United Kingdom 04/06/2016

Always looking to eat somewhere different every Friday, so thought we would give this a try, as the last time I had visited was for a works Christmas function many moons ago. I really enjoyed my dish of Duo of Lamb. Very tasty. My partners sea bream not so much. The portion was very small and too greasy, leaving a bad aftertaste in the mouth. This shared the plate with two small uncooked leeks. This dish needs some work on it. My dish saved the day and I would order it again.

"Amazing Grace as well as staff and venue"

martinpoole247, Swindon, United Kingdom 03/06/2016

My son had his wedding venue here. Only word word to describe everything....AMAZING! The venue and staff were fantastic and everything went like clockwork on the day, especially thanks to Grace the wedding planner. She was amazing. I cannot find even the slightest negative thing to's all positive. My wife and I and other members of both families spent the night at the hotel B&B. Our room was clean, tidy and very comfortable.....the pillows though need to be replaced. The breakfast was much as you can eat and of good quality.

"Amazing hotel & wedding venue"

Kaz1130, Wroughton, United Kingdom 30/05/2016

We had my daughters wedding here. I must say how totally impressed I was with everything. Grace was truly amazing and the day went like clockwork, all the staff were amazing. Rooms clean and large with fabulous views. Breakfast was excellent. Only thing I would say is may be they should consider having a ATM machine on site or may be offer cash back. Highly recommend for as a wedding venue in fact I would say any type of a event you won't be disappointed.

"Fantastic cocktail experience with a master cocktail maker"

melaniejmuir, Redditch, United Kingdom 29/05/2016

Thank you very much to Stamos a master cocktail maker and his team. We were made to feel so special and the centre of attention from the moment we arrived and Stamos welcomed us and escorted us to our seats. We had a lovely meal in Flames restaurant and then we started the most amazing, inspiring and fun evening of cocktail creating. We laughed so much whilst trying to catch ice cubes in cocktail shakers and even skills spinning bottles and throwing and catching cocktail shakers. The cocktails were delicious and I lost count of how many we made , each one prettier and more exotic than the last. At the end of the evening we were given coffee and water to prevent any headache and we bid farewell and we made our way to a lovely room in the Pavilion with wonderful views from the balcony over the countryside. The next morning we had a good cooked breakfast followed by a visit to the wonderful Secrets spa for some lovely pampering. I cannot thank Stamos enough for arranging the most perfect experience

"Avoid Breakfast"

Matthew A, brighton, United Kingdom 27/05/2016

Picture the scene, the world has fallen apart as we know it, you have survived for months with your best friend, eating, leaves, moss and soil. roaming the land looking for some small morcile of food to eat. you hear that the Flame restaurant (inside the Best western) has has some how survived and it serving breakfast. My advice, go back to looking for moss and soil or your friend.

"Christening Reception "

lissy3972, Faringdon, United Kingdom 13/05/2016

We had our sons christening reception here and we couldn't have been happier with the service that we received. The lady that we booked through was extremely helpful, the food (afternoon tea) was fantastic and the staff were lovely and friendly. We had an amazing day and all our guests thought the same.

"The BEST hotel."

Louise M, Swindon, United Kingdom 11/05/2016

best hotel I've stayed in & I've stayed in many!!! We stayed in room 365 - a suite with a private living room, amazing!! Chocolates on arrival, very clean, lovely happy staff, catered to our Every need, breath taking views, luxery bedding, luxery robes & towels, bathroom toiletries amazing!! the room literally has everything needed + two TVs! more like a posh pent house! We had an amazing 3 course meal in the flame restaurant, again the staff was so professional, kind, happy & cared. Food was amazing 5* from start to end. We then went to the bar & played some pool, lovely people & staff, clean & great drink selections! Very happy with the free coffee,tea, tray in our room, even had galaxy hot chocolates & biscuits! A coffee machine & fridge for the milk! Amazing!! breakfast was the best breakfast I've ever had!!! Amazing selections, happy cheerful helpful staff, didn't want to leave! Took over 100 pictures, magical weekend, treated like we was important, amazing hotel & staff. Thank you, me & my husband really needed that, & felt like love sick teenagers again ;) will be back! 5* Mr & Mrs morecombe. :)

"Cheeky find"

fitproe14, London, United Kingdom 10/05/2016

Awesome find. Halfway between gatwick airport & our destination in Hereford. Great place to settle on route. Flame grill was an awesome restaurant. Staff were delightful. Grounds were beautiful. Next visit we'll add in here with more time to enjoy as an unexpected delight. If I was in the South of looking for a place on the cusp of the cotswolds this is the place for you. Great unexpected experience

"Best Wedding Planner in the Business"

JanBarBev, Nuneaton, United Kingdom 01/05/2016

Yesterday was the day my Son got married and the Garden Room at this hotel had been decorated and dressed beautifully for the occasion by the hotel staff with minimum input from the families as to where everything should go. The food was amazing as was the service. The Staff did not miss a thing and could not do enough for us. Thankyou Grace for making this an amazing day for Ben and Emilia and the way that you helped an elderly relative who became ill. The rooms were large, clean and comfortable. I only wish I could have stayed an extra night to make more use of it and the fantastic facilities on site.


Nicko2, Channel Islands 29/04/2016

Booked for only one night and was pleasantly surprised to be upgraded to a suite and what a suite it was! Probably one of the largest I have ever stayed in. Entrance hallway with a large lounge leading off with an adjacent double bedroom with a very comfy bed. This was finished off with a large bathroom. There was a balcony which ran around the perimeter of the room which was in a semi circular extension and it was huge. Very pleasant views all round. The only criticism would be that the furnishings were a bit old fashioned but in no way detracted from the overall standard and cleanliness of the accommodation The public areas, bars etc were lovely being very traditional and cosy and when I stayed very quiet. I ate in the restaurant and although not of high quality the food was quite adequate. There is also a very large car park and pool although I did not use this. The staff that I interacted with were very pleasant and friendly I don't often give five stars but this hotel I think is worthy.

"Best in the Area"

Alan M, Birmingham, United Kingdom 25/04/2016

Returned to Blunsdon House after many years working in different locations and now based in Swindon for a few months. Just as good as ever staff good breakfast and evening meals in Carries Bar or the Restaurant excellent. The family owners must feel proud of their achievements.

"peaceful location"

mrpink000, Guelph, Canada 25/04/2016

Stayed here for 3 nights on a business trip. Everything from the rooms, staff and grounds were a pleasant surprise. There are multiple pod type buildings, so I never found noise to be an issue. Would recommend to anyone looking for a peaceful getaway

"Enjoyable Bridge weekend"

Ann F, Reading, United Kingdom 21/04/2016

My husband and I had booked on a Mister Bridge Just Bridge weekend which, in itself was very enjoyable and well run. I broke my leg a couple of weeks beforehand and the Mr Bridge staff and the hotel could not have been more helpful. We had the use of a disabled room and everything went very smoothly. Since our last stay the hotel has had some decor changes which I liked.

"Lovely, but lets itself down."

HonestnTrue, Combe Martin, United Kingdom 17/04/2016

Lovely hotel, lovely grounds and generally excellent staff. Spent three days here for a wedding and on the whole really enjoyed it. All staff I dealt with were quick and efficient, perhaps a little too business like. Grace and her wedding planning team were superb in the way they took care of the whole day from start to finish. However, the food served during the day reception was poor, given the money involved I expected some quality food but it didn't happen. 48 guests were catered for so i don't see any excuse for using frozen veg, serving greasy 'roast' potatoes or beef 'fillet' that was tough enough that you had to hack through it. Housekeeping - at 4 star level I'm afraid leaving cobwebs on the patio doors and on a mirror, then not dusting the places you think people wont look simply isn't the correct standard. Air conditioning blew hot or hot air into the room no matter where you set the temperature level, I understand this is because it is still set to winter heat mode rather than summer cooling but still made the room uncomfortably warm on occasion with no way of cooling it other than opening the patio doors. Overall - Decent but disappointing.

"Minor issues but on the whole a very nice place to return to after a day of work."

emmaslippers, Cardiff and Canada 15/04/2016

The executive room (in the Pavilion Building) - lovely, nicely furnished and complete with a balcony. Lovely view and brilliant to have a balcony to sit on. I was surprised there are no windows that open; so if you want fresh air you have to leave the balcony door open, which could be problematic for women traveling alone. Disappointed that as a BW member I ended up paying more - was told if I'd booked directly thru the hotel I could have had a db+b deal for £12 more. Also as a diamond member I didn't get an upgrade to either 4 poster or suite since they're not available for upgrade - you only get an upgrade (to executive) if you book a regular double - so pay for the cheaper room and (if you qualify) you will get the Diamond Tier upgrade to executive. There are 3 restaurants in the hotel but when I checked in on Sunday only the bar menu was available for dinner in the evening meaning not a lot of choice. Disappointing. Breakfast wasn't my favourite and although i paid for four nights b+b I actually only had breakfast 2 times - it's a buffet style breakfast and if you want smoked haddock or kippers you have to pay a £3+ supplement. They have one of the conveyor belt type toasters that was obviously not set correctly and after one go thru the toast wasn't toasted - but two go rounds burned the toast - and much smoke ensued - at which point wait staff quickly to pounced on people. I might harboured the notion that it was my fault, but watching everyone else struggle and then get chastised from wait staff several mornings in a row made it clear that it wasn't just me - the machine needs attention, and morning staff need some work on customer service skills!!! Best customer service we received was on the last night when we ate in the Flames restaurant - food was brilliant and service staff were polite, obliging and personable. However, for the most part I'd say the staff I engaged with were professional but not overly warm or welcoming, which is strange given this is a family run establishment and not a huge corporate chain. Best staff person by far was a young man from Turkey + Romania, working in the bar on the first day of his new job - he was smiling and obviously happy to be there and happy to be of service - engaging and chatty with customers in a very appropriate manner: many of the old hands could learn a thing or two from him!

"Usually a good hotel but it let itself down this time"

Ralph W, Southampton, United Kingdom 15/04/2016

I have stayed here quite a few times, on business, and have previously found it to be very good. This time was a disappointment, however. The service in the restaurant was not as good as the prices were pitched at. I ordered steak with sauce yet quite a few minutes after having had the meal brought to my table I had to get up and find someone to remind them that the sauce had not yet arrived. The sauce then came quickly but was watery and bitter. The steak, not inexpensively priced, was dry. The onion rings were greasy. I'm not at all a fussy eater but the joy of the meal was lost, as was my appetite. My bill was reduced, which was a saving grace. At checkout I was given another guest's receipt even though I'd been given mine to review before the credit card was presented. I only spotted this later. These might be small gripes but the Blunsdon is not a cheap hotel and the devil is in the detail, so getting these small things wrong leave more of a lasting impression than the other, good things. This is the way of the world for the service industry, I'm afraid.

"Lovely hotel, beautiful room, delightful staff, dinner menu a little disappointing."

Farmer_Terry, Derby 13/04/2016

We stayed at the Blunsdon House Hotel for two nights when we were visiting friends. We stayed in the Pavilion rather than the main house, and had a west facing room. This caught the sun in the afternoon and evening, but there are also east facing rooms which will catch the sun in the morning. All the pavilion rooms have a small balcony with a table and a couple of chairs, which is very pleasant if the weather is up to sitting outside. The room was all the things you would expect, large, clean and comfortable, with the added bonus of a proper tea pot for making tea, and an American style coffee maker for fresh coffee. A big plus for me. However, there was the usual problem that the air conditioning didn't seem to do anything. As it was, we slept with the door onto the balcony ajar and that kept the room pleasantly cool. From the pavilion, you have a short walk to the main hotel for the dining room and bars, which could be a bit wet if it's raining and you don't have an umbrella, but staying in the pavilion was probably the better bet. The bars were pleasant, and very different in character from each other – one a large seating area overlooking the pool, and the other more cosy seating in a number of smaller rooms. The staff everywhere, from reception to dining room, was, without exception, polite and helpfulness itself. So, it's a lovely hotel, but unfortunately, the food didn't match up. Breakfast was the usual buffet, hot and plentiful, but typically only sliced white or brown bread for toast. Nothing special. Then, probably just us, but dinner is a fixed menu with no daily specials, and although we are both pretty unfussy when it comes to eating, there wasn't a huge amount that took our fancy. We both agreed that staying more than two nights would probably have meant going out to eat. However, that would depend on what you would normally eat. So - would I stay here again? Yes, probably. Would I recommend it? Yes, but don't expect the food to be exciting.

"Good place to stay"

Hairyworf1, Caterham, United Kingdom 09/04/2016

The wife and I spent 4 nights here dura g the Easter School break. The room we had was large and well appointed. The welcome tray had good biscuits and a decent hot chocolate, plenty of milk and a coffee maker. The bed was reasonably comfortable. We were in the main building which was the original hotel, it it a warm place. The was an air conditioning unit in he room to help keep it cool.Bathroom was a good size, however we did have a couple of issues. Firstly the cold water pressure is very low so in the morning when everyone is up an about there is no cold water. Secondly the shower. The shower is above a bath with a screen, the shower is brilliant loads of hots water and pressure . we flooded the bathroom this was due to a gap at the bottom of the screen and the wall mounting.Duly reported an fixed. Still got the bathroom floor very wet, water getting through on the mounting and unless you stand on the taps the screen is inadequate . Basic design flaw, get rid of the bath and put in shower cubicle. The housekeeping staff were wonderful and the rest of the staff were helpful. Breakfast was great, plenty of choice and as it is buffet fill your boots. We did eat in 3 nights and found the evening menu lacking, specifically vegetables. Food was ok,nothing special. One night the wife ordered the Flame sundae, according to the menu it had strawberries, when it arrived someone clearly doesn't know the difference between a strawberry and a Blueberry, not a single stawberry in sight. We will be back.


nicky597m, Salisbury, United Kingdom 04/04/2016

Recently had my wedding in this hotel they were amazing very attentive and helped me from start to end! Perfect weekend, was enjoyed by all! We definitely chose the right venue! Rooms were superb and had all we needed in them, I stayed in the pavilion and the views in the morning were beautiful

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Nicky597m, Thank you and congratulations in equal measure! A wedding is a very special event indeed, thank you for choosing us! We differentiate and pride ourselves on the unique service we offer to our wedding clients at Blunsdon. Naturally Grace, our dedicated wedding planner (and whole team) were delighted to cater for you. We were delighted to read that the day progressed with unmitigated success. We wish you all the best in your married life together and hope to see you back with us soon. Warm regards. Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Very nice"

nasher67, Thatcham, United Kingdom 02/04/2016

Me and my wife stayed here for 1 night . the hotel is very big with many bars and restaurants the decor is nice and very clean though out. We had a drinks in the main bar. Bar staff very friendly and welcoming after we had one or two drinks we booked a table in the steak house the food was great steak was lovely. To top it all we had a lovely room with balcony over looking the golf course We will return very soon

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear nasher67, Thank you for posting a review of Blunsdon House here at TripAdvisor. We were delighted to read that you both enjoyed a thoroughly successful and enjoyable stay and hope to see you again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Afternoon tea, disappointing|!"

Chappie2, Wiltshire 01/04/2016

Myself and a group of friends booked afternoon tea, they brought out the food, then eventually brought out the plates then the cutlery and then tea cups with a tea bag in each cup, seemed a bit disorganised. After a while we decided another cup of tea would be nice but we were informed it was £3.00 each for another tea bag, the look of shock on our faces must have registered as we were then given 6 complimentary tea bags, after paying £15.00 already, up front, thought this was very cheeky! I ordered a gluten free afternoon tea and have to say it was very good, in fact everyone said how much better it looked than the normal one.

"fantastic short break"

User 29/03/2016

Fantastic hotel. Highly recommend staying in the pavilion. Fantastic choice of restaurants with warm and friendly team. We will be returning. Ideal for all ages couples and families. Massive grounds with a golf course and pitch and put.Accessible for people with disabilities. Swimming pool, gym. Beauty room called secrets which was just what the doctor ordered. Choice of 3 places to eat flame , carries bar and Tawnys.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear 136nicolah, Wow! Thanks for such a great review. It is very gratifying to read that you enjoyed a short break with us and that the facilities and service met with general approval. Perhaps the most pleasing aspect of all is your noted intent to return, we will see you again soon and until such a time wish you all the very best! Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Breakfast on the move"

DCFMyers, Chichester, United Kingdom 29/03/2016

Driving from Gatwick to Birdlip the Blunsdon was a great place to stop for a relaxed breakfast. The staff where friendly and the breakfast room was light and clean. The tables are not too close together and the food was a good regular offer. Breakfast was buffet style. £12.95 adults and £6 for children under 10 years old.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear DCFMyers, Thank you for taking the time to share you recent experience of the hotel with the wider community here at TripAdvisor. Blunsdon House is conveniently located between the M5 and M4 and as such we make an ideal stopping point for both residential and transient customers. We were delighted to read that you enjoyed your breakfast and that our team were friendly during your visit. We trust that your trip was both safe and productive and we hope to welcome you back to the hotel again soon, until such a time we wish you all the best. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Cotswold Break"

Hilary B, Swindon, United Kingdom 24/03/2016

My wife and I spent a couple of days visiting various Cotswold locations and Slimbridge Wetland Reserve. The hotel was very well positioned for our purposes. The restaurant in the hotel was first class and the rooms were large and comfortable.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Hilary B, Thank you for taking the time to post a review of your recent stay at Blunsdon here at TripAdvisor. We were delighted to read that your experience was first class throughout and that you enjoyed, various relaxing excursions to the nearby Cotswold's. We hope that you will have the opportunity to visit us again soon and until such a time wish you all the best. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"friendly staff"

Marcia887, Cheltenham, United Kingdom 23/03/2016

Asked for a quiet top floor room and I wasn't disappointed. The room was spacious even though the bath and sink taps were in need of replacement. The staff in the breakfast room were friendly and they all seemed to enjoy their jobs. Cooked breakfast was average they need to keep an eye on replenishing the fried eggs. Generally a very pleasant stay in a quiet part of Swindon.

"Special deal weekend"


Excellent value for money and everything I expected from a **** Hotel. Hotel staff were friendly, courteous, and went out of their way to ensure our needs were fully met. Hotel room was spacious, comfortable and amply met our needs for a two night stay.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Richard C, Thank you for reviewing us here at TripAdvisor. We were glad to read that you enjoyed your visit to us and that you found the service both friendly and professional. We hope to see you back at Blunsdon again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Very pleasant"

Tom C, Brentwood, United Kingdom 18/03/2016

We went for a couple of nights just to get some relaxation. Really found the hotel to excellent. We ordered room service, and the nachos side dish was perhaps the nicest nachos I have ever had! The rooms were nice a spacious, and there are loads of facilities on site, we opted for a couples massage. It's very close to the centre, but far enough out to feel secluded.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Tom C, Thank you for taking the time to post a review here at TripAdvisor. We were delighted to read that your stay was comfortable and that you found the service and facilities at the hotel to be excellent. We will pass your comments on to our head chef, while he receives a great deal of praise for some of his more complex dishes - nacho praise is a (very welcome) first! We hope to welcome you back to the hotel again soon. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd


Grandma48273, Swindon, United Kingdom 16/03/2016

I have been attending these lunches for approximately the last 8 years, to say the food has deteriorated over that period is an understatement and yesterday, the last one of the current season, March 2016 was the worst yet. Fish pie, which contained no fish, two people on the table sent theirs back to the kitchen. The mashed potato was burnt and the whole plate tasted of it. The vegetables are out of a freezer and had no taste and were hardly cooked. If you cannot provide edible meals for the price, then don't provide 3 courses, do 2 and improve the food that is edible.

"Good Carvery - Lovely Surroundings"

Jackie W, Swindon, United Kingdom 15/03/2016

My friends and I booked a table of 10 for a Carvery Lunch and as usual a very good standard at a reasonable price. The restaurant and bar areas were very comfy. All the staff were very friendly and helpful.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Jackie W, Thank you for submitting a review here at TripAdvisor. At Blunsdon we pride ourselves on the quality of product we offer. We source top quality local produce complimented by a relaxed professional service, overlooking idyllic surroundings. We are delighted that you enjoyed your meal with us and we hope to welcome you again soon. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"restful break"

Trevor F, Medway, United Kingdom 15/03/2016

A very well run hotel set in lovely grounds. Pool, gym, children's playground with a selection of equipment. Walks around the grounds were on offer. Inside good bars and resturant. Helpful polite staff with smiles all the time day and night. Family friendly. Never felt crushed even at busy times. Plenty of parking as well as not too far to walk with cases to the room. The room had all we required and the shower boost was a great positive feature both for evening as well as starting the day Outside the hotel lots of sights and places of intrest within a short distance. A good place to chill or as a base for the cotswolds and beyond. Would recommend to family and friends.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Trevor F, Thank you for taking the time to share your opinion of Blunsdon here with the wider community at TripAdvisor. Blunsdon House is a family fun hotel and has been since it inception in 1960. We are now on our third generation, as such your praise toward the hotel and team is both deeply gratifying and a source of personal satisfaction. We look forward to welcoming you back again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd


paul_johnson7, Braintree, United Kingdom 15/03/2016

The hotel was fabulous and has great facilities. With its own swimming pool and several bars and excellent food you couldn't have asked for much more Very close to Swindon and plenty of activities such as Ten Pin Bowling.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Paul_Johnson7, Thank you for posting a review here at TripAdvisor. We were delighted to read that you enjoyed your time with us and that you found the hotel amenities to be convenient and wide ranging. We trust that your family visit was a success and hope to welcome you back to the hotel again soon. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Fantastic amenities"

Linda J, Braintree, United Kingdom 14/03/2016

Gym, swimming, sauna,opportunity for massage,or new nails great choices of food at each meal, breakfast was exceptional, big screen in bar area. playground for little ones, lots of grounds to walk in. Golf, tennis. huge carparking,

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Linda J, Thank you for taking the time to share of your opinion of Blunsdon House with the community here at TripAdvisor. We were very happy to read that you found our amenities fantastic and that you enjoyed the eclectic range of services we offer. We hope to welcome you back to Blunsdon again soon. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"First Class"

Alex S, Telford, United Kingdom 13/03/2016

Excellent in all respects. The staff were very helpful. The room was very comfortable and spotless. The whole experience was the best I have had in the Swindon Area. Strongly recommend this hotel for any visit.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Alex S, Thank you for your contribution here at TripAdvisor. It was very gratifying to read your account of Blunsdon and we greatly appreciate your recommendation to others. We hope to see you at the hotel again soon. Kind regards Chris Clifford Ownership Family For and behalf of Blunsdon House Hotel Ltd

"Best Place"

Der J, Stoke, United Kingdom 11/03/2016

Wonderful Hotel all the staff were very helpful and went out of there way to please. Even tho there was a wedding going on you could not here this in the bedrooms. you will need to walk around the place inside and outside as the place is stunning. I would defiantly recommend you stay here, Views are something to die for. 100% out of 100%

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Der J, Thank you for taking the time to post a review here at TripAdvisor. We were delighted to read that you enjoyed your time with us - the panoramic views across the vale of Cricklade stretch for 20 miles when the weather is fine, we are glad you enjoyed the scenery. We hope to see you again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd


BellaSantaLucia, Chelmsford, United Kingdom 29/02/2016

Everything about this stay was excellent. The staff, facilities, room, food .. everything was seamless and comfortable. It's not very often that I stay somewhere and can't find any negatives at all, but this was one of those happy times.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear BellSantaLucia, Thank you for posting here at TripAdvisor and for your complimentary review. It is extremely gratifying to read that you did not experience any negative aspects at Blunsdon during you time with us enjoying a happy and successful stay. We hope to see you again soon and until such a time wish you all the best. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd


Pearl602014, Billericay, United Kingdom 29/02/2016

We stayed here on 27th Feb. We made this booking late last year under "winter break deal" and paid under £60 for standard double room with breakfast for 2 people. On arrival was met by friendly reception staff. We were given our room key and directions only to find we had been allocated an Executive Suit. WHAT for that price what a great deal. Room was clean and comfy and had everything we wanted. At breakfast there was a great selection. Went for cooked breakfast and it was hot on tasty. The staff were very friendly and efficient. Would definitely stay here again even if we got a standard room.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Pearl602014, Thank you for taking the time to post a review here at TripAdvisor. We were very glad to read that you enjoyed your complimentary upgrade and overall stay with us. At Blunsdon we actively flex our rates to reflect market conditions and to ensure our customers always receive the best possible value. Naturally we were delighted that you felt your stay was also excellent value proposition and we hope to see you again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Excellent hotel and good food"

Lynn8038, UK 28/02/2016

Stayed here and enjoyed a few nights around swindon. Rooms clean and well kept staff friendly and efficient. The location is easy to find. The menu is quite comprehensive and has a mix of cuisines. The hotel is conveniently located next to the river Thames and the antique shops of Letchlade.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Lynn8038, Thank you for taking the time to post a review of Blunsdon House here at Tripadvisor. We were delighted to read that you enjoyed the menu, service and a well rounded stay with us. Lechlade, nestled on the southern tip of the Cotswolds, is only a stone's throw away from Blunsdon. It is rightly famous for it naturally outstanding beauty and great riverside pubs - best enjoyed in the summer! On that point, we hope to welcome you back to the hotel again soon. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"A night to remember"

connie s, Wiltshire England 22/02/2016

We went to a 70th birthday party ,we stayed the night here, we couldn't fault anything ,food was good bed was comfortable ,room was large ,spotlessly clean,tea ,coffee making facilities, TV,etc we had breakfast,lots to choose from,the waiter who looked after us ,couldn't do enough for us,also the chef cooked my egg specially how I like it .

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Connie S, Thank you for attending the recent family celebration and for reviewing us favorably here at TripAdvisor. We we delighted to read that you couldn't find fault and that you thoroughly enjoyed the occasion. We hope to see you again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd BOOK DIRECT - We won't be beaten on price and will always accommodate special request when you book direct.

"Great Spot of Lunch watching our daughter's swimming lesson."

923Dan, Swindon, United Kingdom 21/02/2016

The wife was taking our daughter for her swimming lesson at the swimming pool at the back of the hotel, (with great views to the North across the valley it must be said), so thought i'd tag along. Due to a change in the rules, unless you're in the pool, you're not allowed pool-side to watch, so I took myself upstairs to the bar, ordered a Cheese & Ham Omelette, and a coffee, and sat down to watch my daughter learn to swim. The omelette took just over 20 minutes to arrive, but the waitress did warn me of the delay when I ordered, so no issue. The omelette and coffee were typical hotel quality, OK but not great, but the waitresses were very nice and helpful. The bar area could do with a deep clean and upgrade, but then again, so could most hotels. A nice relaxing lunch break. One to remember.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear 923Dan, Thank you for reviewing us here at TripAdvisor and for your feedback. We were glad that you enjoyed your lunch with us and that your daughter is learning to swim at Blunsdon Fitness +. We have a brand new and exciting redesign being drawn up for Carrie's bar which we hope to implement soon - so watch this space. We hope that you may have the opportunity to enjoy another relaxing lunch soon, swimming timetable permitting! Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Love this venue, wedding all booked!"

Darren E, Swindon, United Kingdom 17/02/2016

Lovely venue with lovely surroundings and a great view across the fields if you head out by the tennis courts. Staff are very friendly. All booked in to have our wedding day here in august, we know we are in safe hands and they will give us the perfect wedding day

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Darren E, Thank you for posting a review of Blunsdon House here at TripAdvisor. Congratulations on your upcoming wedding and Thank you for trusting us with such a special occasion. August is only a short spring away, Grace and her dedicated team are on hand and at your disposal. We will certainly see you again soon. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Good but a little disappointing"

jersey45, Bristol England 17/02/2016

We stayed for two nights at the BW Blunsdon house hotel on the special deal which included breakfast and evening meal. On arrival we were greeted by an unfriendly receptionist, no information offered about dinner or amenities available. The room was large, comfortable and clean. The bathroom was spacious and well equipped. Our evening meal in Flame Restaurant was alright but the menu did not have a great choice. The staff were very friendly and helpful. Breakfast was good with plenty on offer, ,tea and coffee were refilled on request. The steam room was very good as was the sauna. When we checked out , the same receptionist did not ask us how we enjoyed our stay.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Jersey45, Thank you for submitting a review of Blunsdon House here at TripAdvisor. We were glad that you found the overall stay to be good but were a little perturbed to read that your overall enjoyment may have been dented by a less than accommodating member of our reception team. Rest assured we shall investigate this matter further and hope to welcome you back to the hotel again soon. Kind regards Chris Clifford Ownership family For and on behalf of Blunsdon House Hotel Ltd

"Perfect stay"

viviennea952, Saltash, United Kingdom 15/02/2016

What a great hotel - every care is taken to ensure that guests have a perfectly comfortable and restful stay. Bedrooms are thoughtfully planned and fitted out with more than the usual requirements to ensure a wonderful stay. The food is excellent and the staff provided great customer service and care. Thank you.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear viviennea952, Thank you for submitting such a great review of Blunsdon House here at TripAdvisor. We were delighted to receive it and very glad that you felt your stay was nothing short of perfect! We hope to see you again soon. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Excellent weekend; great hotel"

Andy P, Birmingham, United Kingdom 15/02/2016

Two families with respective teenage children had a weekend away, stopping over at Blunsdon House Hotel on the Saturday night. All three rooms were excellent; large, good beds & clean with tea, coffee and biscuits in the rooms. Check in was efficient and friendly - we were made to feel like welcome guests and a minor query was handled in a very professional way. There's lots of parking and the grounds look well maintained. The leisure centre attached to the hotel looked really well equipped with weights, smallish pool, cycle room and sauna. Breakfast was good and again, staff were friendly. If you're in the area, Cirencester is well worth a visit. Would definitely go again.

"Pleasantly surprised"

NelliePhant, Hertfordshire, United Kingdom 13/02/2016

We got a brilliant deal , £44.50 per night b&b. My friend and I were surprised that the standard rooms, although in need of updating, included a coffee maker, mini fridge and bathrobe. Soundproofing could be improved but all in all the room was very good. We ate at the bar overlooking the swimming pool, and in Flames grill , food was very good. I also had two treatments in secrets spa which were very good. We're definitely going back. Staff helpful & friendly.

"lovely hotel but breakfast let it down"

lyndawelly45, south wales 13/02/2016

My husband and I stayed just one night in an executive twin room with breakfast, the room was lovely and as described comfy beds and pillows, nice fluffy white towels and bath robes, hairdryer iron and ironing board in the room, & tea and coffee makerS and flat screen tv, the bathroom could have done with a bit of a make over there was paint flaking off the ceiling over the shower, but everything was clean, One of the reason we booked this hotel was because it had a swimming pool, But we were very dissapointed to find kids swimming lessons taking place on the Friday afternoon so we decided we would use the pool on the Saturday morning instead, only to find on the Saturday morning again the pool being used by kids lessons with a loud microphone being used throughout their session, there was no way we could have enjoyed a relaxing swim, also the jacuzzi was out of order so we never got to use the pool at all as we had to check out by 11 am, it may have been a good idea for the reception to give us a list of times when the pool is being used by the public so the hotel guests can plan their stay ? Another big disappointment was the breakfast, firstly the continental option - the usual cereals, bread, yogurts, tinned fruits, bowl of apples and pears and a single plate consisting of 6 square slices of cheese dried up and curling up at the edges, and some cakes and Danish Pastries which my husband sampled and said the Danish tasted dry and stale, the cooked breakfast was bordering on the worst we've ever sampled, an urn with Porridge which neither of us could fathom out what it was for ages as it had a yellow dry skin on the top, scrambled eggs which had separated and swimming in yellow liquid, there were 2 plates each with 5 friend eggs on and all of the eggs looked plasticky with crispy hard edges and were cold ,the mushrooms and beans were ok, then there were 2 metal containers one full of pale pink sausages none of them had any colour to them and the bottom sausages just sitting in fat, and the other full of anaemic looking pink rashers bacon piled on top of each other, there must have been about 50 rashers just sitting in this container piled on top of each other looking dry and undercooked with white rind, very unappetising, Tea and Coffee was served hot and quickly and the waitress service was very good, So all in all a very disappointing breakfast experience, disappointing Pool experience but overall the hotel is lovely and the grounds are great, we had a drink and bar meal in Carries Bar which was lovely and great service ,When we checked out the receptionist didn't ask us how was our stay so thats why i am putting this review on Trip Advisor,

"Overall review"

N60VNchristinaf, Galway, Ireland 11/02/2016

Excellent service and staff were very helpful and polite. The rooms were very clean, welcoming and house keeping came everyday. Really I could not report any fault with the hotel during my stay for 3 nights.

"Conference stay"

Roose_Rambler, Barrow-in-Furness, United Kingdom 09/02/2016

Great rooms (clean, well equipped and comfortable), lovely food in the restaurant and excellent facilities for the training conference. I would definitely stay here if I was ever in the area for leisure purposes.

"Great fitness amenities - good restaraunt"

J F, Raleigh, North Carolina 08/02/2016

The rooms are a bit dated. Carpet and furniture had stains - really showed wear and tear. I could understand it being used for a destination like a wedding, but as a business traveler without a car there in nothing to walk to. The food was excellent.

"Lacked a bit of polish"

Jeremy W, Wroughton, United Kingdom 03/02/2016

Visited with group of friends. Used the Carvery which is more expensive than a chain carvery so with its high rating and premium price expected it to be better. Whilst the overall impression was good it fell down in the following areas which I one would not expect. Only 1 out of 3 real ales on offer. At a high price. Non alcoholic drinks were very pricy. cashing in on drivers as a cash cow? Witherspoons and a lot of other pubs can charge less so no excuess other than gross profitering. Long waits for both starter and carvery. There were several parties in. But not full surly this could be managed by allow only a few tables at a time. You can sell drinks when people are sat down. Not when waiting for ages to collect food. At end of evening had to wait a long time for tea. All in all not a good as it could and should be. Chain carvery service and a higher price

"a great stay."

wendygp, Plymouth, United Kingdom 02/02/2016

Have just had a night here with a coach party. Check-in was speedy. We had a lovely room on the top floor which was nice an quiet. I noticed it had an adjoining door, but luckily no one next door. A spacious room nicely furnished. Plenty of extras like safe, fridge, tea and coffee and a coffee machine, bathrobe, plenty hangers and storage space and trouser press, air con. TV a bit hit and miss we had to use both remotes to get it to work. The bathroom had one of the best showers l have had in a hotel, plus bath/Jacuzzi, bath slip mat , only thing missing was a pair of slippers, unfortunately l had forgotten to bring mine. Hot towel rail and very large towels. Very clean everywhere. Good lighting and mirrors. BF had a good selection of fresh fruit and hot food. Evening meal was a carvery and a good selection of meat, but it got a bit congested queuing. Table clearing was very swift. Very hot plates too. The hotel has a spa attached and leisure club. Would definitely say its the best Best Western Hotel l have stayed in.

"Perfect venue for a birthday celebration"

2009Benjamin, Belmont, California 27/01/2016

A friend's 65th birthday party was held at the Blunsdon House, in a private room for 16 persons off Ben's Bar. The setting was perfect and private, and the food delicious. The servers were attentive to our every need. Our hotel rooms were large and clean, with luxurious queen-size beds. Breakfast the next morning included a Full English Breakfast, as well as breakfast breads and cereals as you might choose. This is an ideal place for an event (as parking is adequate and free!) and the rooms are excellent if you're spending the night.

"Nice surprise"

User 24/01/2016

With everywhere booked up in Swindon found myself staying here. Having had previous 'less than pleasurable'Best Western' experiences this was nothing like. Surroundings including rooms all top drawer, leisure facilities and bar all ideal with excellent food throughout. Will defiantly be back in the better weather to play on anointing golf course.

"Really nice hotel"

Michael F, Northampton 21/01/2016

Stayed here one night for a business trip. Quiet location, nice, large room with a bath and shower cubicle. Biscuits on the tea tray (always a plus if you have to skip breakfast). Free wi-fi. Reasonably priced.

"A nice hotel with nice facilities."

Fiery254, Newmarket, Canada 20/01/2016

I found the hotel to be clean, modern and spacious. Service was good, not great and food, again, was good not great. For a business traveler the wi-fi was hit and miss in the room. But they had a great gym and swimming pool to occupy me. Bar area was nice and clean and bar service was good. I think the food lacked anything to make it very good. But I didn't eat anything that wasn't to a good standard. Essentially it ticked nearly all my business traveler boxes.

"Great for a family of 5"

robwfoster71, Dorset 16/01/2016

We stayed here as a base for a family reunion before Christmas. A very impressive hotel, with a range of good facilities for all the family - the kids particularly impressed with the PlayStation room. The bedroom was huge, and accommodated my tribe of 5 easily...the Christmas tree in our room was a cute touch too. Breakfast was plentiful - had to feel a bit sorry of the chef who was making eggs to order...they barely had two minutes to themselves. Overall a real hidden gem, and one we'd definitely return to.

"Whisky Tasting Evening"

OzTravel68, Swindon 15/01/2016

With 2 mates, went to a whisky tasting evening that was just brilliant. In the Whisky bar (there are over 100 different ones) we had a great evening learning about whisky and sampling a few. There was a delicious antipasta platter. The welcome was genuine, and all the people involved made the night a great experience. I would recommend this experience, and happily go again (and again)


L W, swindon, United Kingdom 11/01/2016

lovely staff ,lovely and clean rooms ,breakfast was excellent,leisure suite was very clean and friendley staff ,lovely grounds ,very warm inside hotel ,good for all ages all made to fill welcome ,excellent over all experience ,

"Fantastic stay - beautiful venue"

Mad H, St. Albans, United Kingdom 10/01/2016

Having recently returned from a long weekend with my fiancée, I have nothing but praise to give to Blunsdon House. Room was tidy and clean, staff were helpful, food was fantastic and the views from our room were stunning. Breakfast had a lovely atmosphere and the bed was a very comfortable sleep. Wifi was good in most places and the gym facilities were great. We will most definitely come again in a few months!

"DIY spa day..."

Andy P, Cirencester, United Kingdom 09/01/2016

This was strange, booked over the 'phone as a local, low-key post Christmas day of relaxation. It sort of turned out that way, but we had to work hard for it as it seemed the hotel wasn't at all geared up to provide a smooth experience. The leisure club and the beauty salon seemed to be operating completely independently, each offering contradictory advice, sending us from pillar to post and indeed at one point suggesting our inclusive lunch be taken at 10.30; the jacuzzi was inoperative; a locker jammed and it took me a while to liberate my clothes; when we were directed to the bar for lunch there was much confusion and a Manager apparently had to be called to confirm that we could order what we'd paid in advance for. It then took nearly an hour to deliver a club sandwich. Nobody was very helpful in sorting any of this out. The individual elements were generally fine and the treatments we'd booked were very good and delivered in a professional and friendly manner. But I would not have expected it to beyond the capabilities of a four star hotel to provide seamless service for such a simple requirement.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Andy P, Thank you for posting a review here at Tripadvisor. We were sorry to read that whilst you enjoyed the facilities and services of Blunsdon Fitness and Secrets beauty salon - that you found the whole experience to be a little disjointed throughout. Please accept our apologies for this. The Jacuzzi is currently out of action as has been subject a number of unsuccessful engineer repairs. We have investigated the possibility of replacing it in its entirety but this solution would be incredibly disruptive to the surrounding facilities. We appreciate your custom and patience, your feedback will allow us to revisit our procedures to hopefully prevent re-occurrence of the issues you describe. We hope to see you again soon. Regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Gym Member and User of the Bar Area"

MartynSwindon, Swindon 09/01/2016

I have always liked the hotel and would like to see it develop, The things that need improving are as follows. It is a Hotel so if I as a member of the GYM would like a coffee at 8am in the morning then I shouldn't have to chase around trying to find disgruntled staff who think it's odd I want to order a coffee. They call it service and no one attends the bar until 9.30am. Madness.... The coffee is awful and too expensive, and needs changing and bringing to current standards in other hotels. The sofas and lighting needs changing, a ripped sofa is just not good enough. People work from hotels and you need to see the opportunity and provide useable spaces with plugs. Staff need to smile, I exclude the gym here as Lydia and her team are brilliant. It's just time for a change and development in the bar area including staff, you need to see the opportunity with the new gym.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Martyn, Thank you for posting a review here at TripAdvisor. We have extremely effective and well established feedback mechanism in place for specifically for our membership which you are also most welcome to use. As a frequent user of our public areas you will be aware that we are heavily investing in a variety of areas of the hotel. Indeed over 56 years we have never stopped developing or investing the property, it is both our business and home. Our restaurant, Flame was fully refit last year. Whilst Blunsdon Fitness itself has only recently completed (4th January 2016) an extensive refurbishment, adding both a strength and conditioning room and state of the art Spinning suite to the facility - in addition to a host of new equipment. The club does not exist in isolation from the hotel and given local events in the Swindon fitness market the decision was made to prioritize the redevelopment of Blunsdon Fitness ahead of other areas, at considerable cost and effort. We have an ongoing, rolling reinvestment program in place and you will be relieved to learn that Carrie's bar is already under redesign. In response to you other observations we would like to add - The coffee we use is Miko 100% Arabica Rainforest blend and is priced extremely competitively (£2.70 - it is also subject to member discount). The general feedback about our coffee is overwhelmingly positive, although we accept taste is subjective. Electrical Sockets are freely available for public use in specific areas of the bar. The bar opens to the public at 9.30am and is open for 13.5hours a day. We have operated a variety of opening hours over the years and have found this opening time to be most appropriate to meet relative demand. Breakfast (and coffee) is available from 6.30am in Flame, directly adjacent to the bar. Naturally your comments and feedback will be taken in consideration as part of the redesign process. The brief is complex, as a multi function bar it must meet the disparate needs of our eclectic customer base. Regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Disappointing Stay"

Paul H, London 08/01/2016

On arrival at this hotel I found the external appearance of the hotel to be a little bit dated so wasn't sure what to expect. However once inside I think the appearance is very different and was quite comfortable. The room was a double room which had two additional bunk beds permanantly set up in the room. Fine for a family but got in the way for a single guest. That being said the room was a fair size and clean. A colleague and I used the gymnasium which was well appointed and well staffed. The evening restaurant called 'Flame' was nicely laid out and the standard of food was very good. However my gripe was with the staff in the way they dealt with an unfortunate event. The guest in the room next to me had fallen asleep with his television so loud that it kept me awake. I asked the staff to request it be turned down and they attempted to knock on door and call the room but to no avail. I would guess that the occupant was either a heavy sleeper or under the influence. (No respect for other guests). Sadly thats where they stopped trying to resolve it probably at the annoyance of other guests too who may well have been disturbed. They stated that the guest had double locked his door so weren't able to get inside to turn television off. (privacy doesn't come into it when you are being that inconsiderate). How on earth would they have ensured evacuation in the event of a fire? Not acceptable. They moved me at 2am to another room but that had a faulty noisy air con unit that continued to keep me awake. I got moved a third time at 3am eventually to a quieter room where I was able to grab 3 hours sleep. My biggest issue with the staff was the lack of sympathy to my situation and I'd have thought that the night staff would have passed on a message to the day staff so when I checked out they would have at the very least apologised for the disturbed night. Nothing not a 'dickie bird'. Not even do you have a nice stay when I'd have expressed my concern. As a corporate guest requesting my money back or a reduction in the room rate would have been of little value. It completely ruined my one night stay at this hotel and that was a shame.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Paul H, Thank you for taking the time to post a review here at TripAdvisor. Reading your review it is clear that whilst you enjoyed the food, facilities and services on offer your stay was marred by one very specific unfortunate event. We take every effort to ensure that inconsiderate guest behavior does not impinge on fellow guests, on occasion however this is beyond our immediate control. The circumstances during which we would force entry to a guest bedroom (and we do have the ability to enter any room irrespective of locking - for example in the event of an emergency) are well defined. The balance between guest privacy and guest convenience is an extremely fine line and we would only enter an occupied room at night if we had reason to suspect immediate danger to premises or persons. Please accept our apologies for the inconvenience and that this matter was not more thoroughly followed up upon check out as it should have been. Few things are more frustrating that an interrupted nights sleep and we entirely empathize with your situation Should you have need to for accommodation in the near future please do not hesitate to contact me directly at, I will ensure that you are allocated and extremely quiet room upon return to Blunsdon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Christmas family gathering"

bryjac85, Colchester, United Kingdom 07/01/2016

Friendly atmosphere, excellent staff, good food and very comfortable rooms. Hospitable surroundings, interesting walk around perimeter of golf course, unfortunately no time to take advantage of the course. Will probably use this facility when next in the Swindon area

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Bryjac85, Thank you for posting an extremely concise and gratifying review here at TripAdvisor. We do hope that you will have the opportunity to return to try the rest of the facilities sometime soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Not Best but Brilliant at Blunsdon House Hotel"

james b, Swindon, United Kingdom 06/01/2016

Stayed at the Blunsdon for my Wedding Anniversary and couldn't expect a better service all round. Food was 1st class, with a party menu at £25 because it was the Xmas season. Room was nice and clean and big and they also left an anniversary balloon. Will stay again next year definitely

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear James B, Thank you for reviewing us here at TripAdvisor and congratulations on celebrating your recent wedding anniversary. We were glad to read that you found the food first class and enjoyed the menu on offer. We hope to welcome you back to the hotel again and soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Very Enjoyable Christmas Day"

Helen P, London, United Kingdom 06/01/2016

My family and I booked the Garden Room for Christmas Dinner this year (7 of us) and we had a fantastic day. The food, service and staff were all excellent and we cant thank you enough. It's been a long time since we have booked to eat out on Christmas Day as we have had bad experiences in the past, but I would definately recommend a Christmas Day at the Blunsdon House Hotel. Thank you to all that made our day very, stress free and very enjoyable.

"long term visit"

jimbobforester, Southampton, United Kingdom 05/01/2016

i cannot rate this hotel and it's staff highly enough. i stayed here for 31 nights during november and december and at no time did i get anything but top rate service from everyone in the hotel from the wonderful housekeeping team to the restaurant, bar and gym staff who made my stay extremely enjoyable. i was made to feel like a member of their extended family. i was always greeted courteously with a pleasant greeting and a smile. the hotel itself is comfortable and homely the food always well presented and delicious from the buffet breakfast to the weekend carvery. the only slight complaint and it is not even directed at the hotel was that i had no mobile signal in my room.

"New Years Eve"

ellen_slade, Reading, United Kingdom 05/01/2016

We had a New Year's Eve. The food was very good. The Tawny room looked very festive. The staff without exception where very friendly and helpful. It was nice to have a quiet room to sit and chat but still be able to go and have a boogie.

"Enjoyable party and hotel stay"

milest386, Birmingham, United Kingdom 30/12/2015

I thought from start to finish the Christmas party, Food, DJ, room and breakfast were all excellent. We had booked the party so late as our usual venue was full, I think that was lucky for us as it is a much better hotel and party expererience, th DJ really got h music spot on andit wasn't s loud that it was difficult to sit and chat between dances, th lighting was also good. Reception staff were excellent, pity I didn't ge o try out h gym and pool

"What a lovely hotel"

pippydog4, Bury St. Edmunds, United Kingdom 30/12/2015

We loved this hotel, as it offers something different, we had such a lovely time - we also met Carrie, she is such a lovely kind person, and can see how passionate she is about this hotel. All in all a fantastic place to stay.

"Golden WeddingI"

MALCOLM R, Swindon, United Kingdom 30/12/2015

My wife and I cannot thank the hotel enough for all their efforts to ensure our celebration went well. It was a fantastic occasion which will be remembered by all who attended for many years to come. All the staff are to be congratulated. The banqueting staff were fantastic. They made sure that everything ran smoothly throughout the meal. They were efficient, polite and tended to all our needs in the highest professional manner. Congratulations must be given to the chef for providing a first class meal. The duty managers and their house staff were all fantastic throughout. Nothing was too much trouble for any requests our guests made. Indeed, two couples, whose rooms weren't quite ready when they checked in were immediately given fantastic upgraded accommodation. They haven't stopped telling everyone about their extreme good fortune since. Well done to the hotel's quick thinking duty manager!! Five star service from the whole Blunsdon House Hotel team. We'll definitely be returning in the near future to this outstanding Wiltshire hotel. Malcolm and Vivian Rhodes.

"Mother daughter break"

665janea, Minchinhampton, United Kingdom 29/12/2015

A terrific mother daughter break. Our room was lovely and having stayed at some 5 star hotels around the world, we were pleasantly surprised! Staff were very helpful. Spa was a great bonus and the restaurant finished the trip really well. Only negative - our view of the car park from our room - a real shame.

"Birthday stay"

Ian T, Pontypridd, United Kingdom 29/12/2015

Stayed in a room that was outstanding. Stunning four poster bed very large bathroom with separate shower. Beautiful furniture and a veranda. Stayed there 35 years ago on our honeymoon and what a difference. For the better. It was a surprise birthday present and it was just a wow factor.

"4 night Xmas break"

Paul H, Chester, United Kingdom 29/12/2015

We had a 4 night break booked with Jones Holidays (Flint) and what a good decision it was. All the staff were helpful and always ready to please. The room we had was large with a very comfortable bed, the only problem was the 50 yard walk from the Pavilion building to the main hotel especially when the weather is bad. The hotel is set in lovely grounds given the right weather. A very nice family run hotel with client comfort a priority.

"Christmas party"

sarah p, Gloucester, United Kingdom 26/12/2015

On DEC 11th my husband and I attended a christmas function with a group of his work friends. The whole eve was appalling! We paid £42 each! The food - we had to queue for like a school dinner queue. The starter food was not labeled as to what it was - no details for but or fish allergies When getting the starters I noticed the sweets on another table all left uncovered! The main course was disgusting, my husband had the steak it was as thin as a wafer and tuff as leather. The sweets were again unlabelled as to what they were we had to ask for cream and biscuits for the cheese and the celery was dry as it had been left for so long. The staff were miserable never once smiled and unhelpful, Worst meal I have severe had and poor value for money

"Lovely hotel "

User 16/12/2015

This hotel is well appointed and rooms are very comfortable. Staff at reception very friendly. When I checked in and went to my room I found it was on the ground floor with a window looking out onto a shrub hedge, not ideal for a female staying alone. I went to reception and requested a change which they did without question and in fact I got an upgrade to a much larger room with dressing area and jacuzzi style bath. I decided to go for a swim at the leisure centre at about 4pm but the pool was full of children's classes, the area was roped off so some of the pool was free but very noisy, now I don't mind kids learning to swim but when I checked the lesson schedule they did not finish until 6pm which doesn't give other guests much time if they are going for dinner etc. Having said this the standard of the hotel in general is very good, with lots of different areas and bars and restaurants with cosy and comfy seating. Beds are excellent and a really nice touch a Christmas tree in each of the bedrooms. Good selection of TV channels and wi fi is excellent. Will view the Flame Restaurant separately.

"Christmas party for family and friends"

User 07/12/2015

A group of 32 of us came for the Christmas party and stayed in the hotel. We had a brilliant time, the hotel staff were reAlly friendly and helpful. The hotel had beautiful Christmas decorations and even a small tree in our rooms. Comfortable beds, plenty of choice at breakfast, bar meals were good size and value for money. GreAt facilities on offer

"Fabulous Hotel"

bessacar2014, Lincolnshire, United Kingdom 04/12/2015

We were upgraded to the Suite room 165 which was a very pleasant surprise. Fabulous room, wonderful view of the golf course. The hotel was decorated beautifully for Christmas and was quite magical. Great bar areas, restaurant and Health complex.

"Excellent family run hotel"

KimPearce, Oxford, United Kingdom 27/11/2015

We stayed as a family group over a weekend and were very impressed by the standards in this hotel. Our double superior room was very spacious and well appointed with coffee making machine as well as normal kettle for teas. All was clean and tidy and we slept well, with no noise heard at all. Breakfast was self service but they seemed to have everything you could think of. The cooked english items were very nice and cooked just right. There was a chef on duty to cook things as you wanted if needed. We had drinks in a couple of the bars and the service and ambiance was just right. The ladies in our party tried out the leuisure complex, swimming and sauna as well as the beauty salon for massages and facials. They were very pleased with these facilities. Overall a lovely time was had and we would certianly stay here again if in the area.

"Sunday Lunch at Flame"

User 21/11/2015

We have tried so many places for a traditional Sunday lunch and Flame tops the bill. The service was great and the choice and quality of the food was excellent. A carvery really can be hit or miss but this was definitely a hit and the parsnips in particular were exquisite. Give it a go you won't be disappointed!

"Ticked most of the boxes"

lovethesunshineDevon, devon 17/11/2015

We traveled to meet family and the hotel was fine for our needs. The booking process was easy, plenty of parking, a friendly welcome and our room ready early. We started with lunch in Flame which was a slightly odd experience in both the service and the menu, no complaints but just a little patchy I think. Our room (family) was large and comfortable but overall a dated finish, on the chintzy side. There were many nice touches such as the toiletries and refreshments. Plenty of warmed towels and lovely bedding. We had upgraded for a golf course view, which turned out to be a car park view so that was pointless. We used the swimming pool which was great for the kids. In the evening we based in Carries bar which had plenty of space, comfy sofas and the drinks/bar food were fine. Breakfast was average, a good choice but not tasty. I have no complaints with this hotel at all but would not particularly recommend it or rush back, especially as our room was £159 a night.

"Generally alright "

SGP83, Plymouth, United Kingdom 15/11/2015

Recently stayed here with a large family group. Generally the stay was pretty good but a few things disappointed. The hotel wifi did not work from the first minute to the last. The restaurant, Flame, in which we had lunch was ok but the burger was over-cooked and the initial welcome was a little confused, no menus given and the instructions for starters wasn't clear. After then there were no issues. The rooms while all clean were tired in appearance. I think in certain areas it could do with an update. The pool & gym are very nice and are nice to have included.

"Long weekend stay"

Wendy C, Warwick, United Kingdom 15/11/2015

This was a great hotel. The room was comfortable and clean with everything you needed to relax. All staff were helpful and friendly. Really enjoyed all the meals, the service was excellent. Plenty to choose from at breakfast and the evening meal was superb – even for vegetarians! We thought the stay was definitely great value for money.

"Very Comfortable Stay"

PamC149, Fareham, United Kingdom 12/11/2015

We had booked the dinner, bed and breakfast rate which we found excellent and had a £25 voucher each to spend on dinner. The room was very spacious and such a comfortable bed and duvet. At dinner we choose the rib eye steak which was absolutely delicious and so was the rump of lamb in a lovely herby tomato sauce. This hotel has a great pool which was open until 9 pm and mostly empty when we went in. Shame the jacuzzii wasn't working. It has a golf course, which we didn't have time to visit, and lovely views over the hills. I liked the fact that there were lots of quiet rooms you could just go into and relax and chill out. Great breakfast and found the staff excellent, especially the restaurant manager who was very friendly and helpful. There is a wall with photos of staff that have worked there for a great number of years and we found this a really nice feature of their loyalty. Not far from the McCarthy outlet shopping centre in Swindon which is great for shopping but also try the town centre as they have a House of Fraser outlet shop which covers 3 floors and it excellent.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear PamC149, Thank you for taking the time to share your experience of Blunsdon House here with the community at TripAdvisor. We were delighted to read that you enjoyed your meal in Flame restaurant and that you had an enjoyable and comfortable stay. We trust that your shopping trip to the nearby (and fantastic!) outlet centre was successful and hope to welcome you back to the hotel again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"The food let it down."

User 11/11/2015

This is the third time we have stayed at the Blunsdon House, with the same organised classic car tour. The previous occasions were pre Trip Advisor. The only thing I remember was an enjoyable swim in the great warm pool. It was necessary to ask for a room meeting a certain criteria. It seemed we were given an upgrade at no extra charge, to meet the requirement. The double aspect room was excellent, no other way to describe it. A bonus is that it only had an electric heater which was turned off, my wife and I prefer a cool room to sleep in. So many hotels seem to keep rooms excessively warm. The food unfortunately varied over the three nights. The first night our choices were cooked to our liking, but would still only rate as good. The second night the chips, more French fries rather similar to McDonalds in texture and taste, were cold. Also no explanation was offered that, as fish and chips was a menu choice that night, the chips/French fries were the only potato offering for all menu choices. However the food on the third night was vastly superior. The beef was excellent, as was my wife's choice of the duck. In short, accommodation excellent, food not so.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Omen1, Thank you for taking the time to review us here at TripAdvisor. We were sorry to hear that you did not enjoy the fixed dining menu on the evenings prior to your dinner in Flame. Given a similar report from another member of your tour it is evident that perhaps Flame would have better met your expectations. We were very happy to read the rest of your report and that overall your enjoyed a very comfortable and successful tour with us. We wish both you and your fantastic Triumph Stag safe ongoing travels. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd


johnsangster, Bray on Thames, United Kingdom 08/11/2015

For a Best Western Hotel, the Blunsdon House is unusually large, but I understand that it is still privately owned by the founding family. The charm of the hotel is immediately evident, depicting family pictures and industry awards and a delightful selection of the most charming male and female romantically themed poses. My wife and I were part of a 25 vehicle classic car tour of the Cotswolds and this was the reason for our 3 night stay. Our room was in The Pavilion section, that was clearly a modern extension to the original hotel. The building and the room were modern in design and were generally presented to a very high standard. A few minor niggles were that The Pavilion entails a 150 metre walk in the open to the main hotel reception, bars and restaurants and the ghastly weather made this somewhat unpleasant. We found the bed extremely comfortable, although the duvet was marginally short in length. Wi-Fi was available in the room, as was a modern flat screen TV, although the signal tended to be erratic, causing occasional pixelation of the picture and interruption of sound. We thought this to be the result of a bad connection, but one of our party in another room reported a similar fault. Our biggest disappointment of the hotel was the dinners on days one and two, where a gammon steak had the texture of dried leather and was swamped with an over salty and peppery sauce that was inedible. Other members of our party reported similar disappointment with other menu selections. Dinner of fish and chips on day 2 was equally disappointing, as the fish looked like it was constructed in fibreglass and the fries were not only cold, but had a distinct re-heated texture. These were sent back as being inedible, but the replacement portion were of an equally poor standard. Both of these meals were served in a dining room that was used exclusively by our 50 strong group, but on day 3, this was being used by a wedding party and we were in a partitioned section of the main dining room. The transformation in the cuisine that evening could hardly be believed as coming from the same kitchen, as it was superb. I enjoyed a tasty braised beef and my wife has a superb fish dish. The dining room staff for the 2 breakfasts and 3 dinners could not have been more courteous and efficient. They were a delight. The bar that we retired to after dinner on each evening, was extensively stocked with a vast range of excellent whiskies, but there the stock success ended. On day one, we tried to obtain a glass of Cointreau and one of Creme de Menth, neither of which was available. We thought that this may be rectified next day, but on evenings 2 and 3, neither of these liqueurs were available, but should have been in this 4 star establishment. Would we return??? Probably yes, as most of what is available to the Blunsdon House Hotel guest is to a very high standard. I fail to understand the 2 disgusting meals, particularly as other Trip Advisor reports seem to report the food as being to the standard that we experienced on our 3rd dinner.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Johnsangster, Thank you for taking the time to post such a comprehensive review of the hotel here at TripAdvisor. We were delighted to received such a detailed and balanced account of your stay with us. Conversely it was disappointing to read that you did not enjoy your private dining menu on the first two nights, it is normally very popular and well received. Please accept our apologies for failing to meet your your expectations. Both Contrieu and Creme de Menthe are normally readily available from any of our three bars, your comments have been passed to our bar manager for further investigation. We trust that the rest of your stay and classic rally were successful It was a pleasure to host both you and your fantastic collection of automobiles. We do hope to welcome you back again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Excellent overall stay"

Malcomb A, Bristol 08/11/2015

First time staying at this hotel since I worked here in the 80's. hotel was immaculate, food and wine excellent.......breakfast well worth the money. A Lovely weekend was made better by the couldn't do more attitude of all staff. The location is excellent, beautiful village which is definitely worth a stroll around and excellent for visiting the local area.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Malcomb A, Thank you for reviewing us here at TripAdvisor, your comments are both welcome and appreciated. Naturally we were very pleased to read that you found the hotel to your liking and we hope to welcome you back to Blunsdon again soon. Until such a time we wish you all the very best. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Overnight stay"

Gill D, Rosyth 06/11/2015

This was a very clean and comfortable hotel the staff very pleasant and approachable. The Manager on the evening on 29th October was really friendly and chatty and very interesting to talk to. If I have any criticisms at all its that the breakfast is pricey at £12.99, especially when only a 5 minute drive away you can also have an 'all you can eat' buffet for £4.00. I would stay again but wouldn't pay this for breakfast.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Gill D, Thank you for taking the time to review us here at TripAdvisor. We were very happy to receive your account and to read that you found the hotel comfortable and staff pleasant. Our duty manager on the evening was Mark, your compliments are most welcome. Our breakfast offering is composed of premium grade local produce and is competitively priced for the quality on offer, we are sorry that you felt this aspect of your stay did not represent good value. We hope to welcome you back to Blunsdon house again soon. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Outstanding Flames Restaurant and a lovely hotel"

Sarah D, South Wales, United Kingdom 29/10/2015

This is a lovely hotel with a fantastic restaurant and friendly staff. The room was clean and comfortable (we paid for an upgrade to an executive room in the Pavilion) however we found the décor to be very dated (Yellow walls and blue flowery curtains) The view was lovely from the little balcony although I would not have classed the room itself as an upgraded room, it seemed more like a good sized standard room (which had I of booked the standard room, I would have been really happy) We were not advised by reception that we should book a table for dinner and by the time we were settled and showered it was quite late, when we called reception, the receptionist told us there were no tables left and on enquiring on other places to dine locally, we were told the bar is the only place to eat. As we were unsure where we could go for our anniversary meal, we called into the restaurant to get recommendations. Stephen managed to get us a table within half hour and we had the most enjoyable meal with absolutely outstanding service from Stephen. We had a few drinks and a game of pool in the hotel bar while we waited for our table, which was lovely. The main hotel is beautiful and on check out, the receptionist was really helpful. We would return to this hotel, just so we could have another amazing meal in the Flames restaurant.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Sarah D, Thank you for taking the time to post a review of Blunsdon House Hotel here at Tripadvisor. We were delighted to read that you enjoyed an "amazing" anniversary meal in Flame restaurant and that your celebration at the hotel was an unmitigated success. We look forwarded to welcoming you back to the hotel soon. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Last minute overnight stay"

BarbnDen, Wigan, United Kingdom 27/10/2015

We couldn't fault this hotel. Very friendly, helpful staff. Room beautiful overlooking the golf course...we had upgraded!! Breakfast choice the best we've had in a long time. Only suggestion there were no rolls at breakfast, just sliced bread.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear BarbnDen, Thank you for taking the time to review us here at TripAdvisor. We were very glad to read that you enjoyed the panoramic 30 miles view of the Cotswolds that many of Pavilion bedrooms offer and that you appreciated the free upgrade. With regard to offering rolls at breakfast - it is an excellent suggestion and one we shall soon trial. Thank you for the feedback and we hope to see you at the hotel again soon. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"A great short family break"

User 25/10/2015

We enjoyed a stay at the Blunsdon Housel Hotel last night. We'd booked this as we wanted somewhere to stop over en route to Longleat and it was a pleasant hotel with very polite and helpful staff. We stayed in a family room and it was a great size with plenty of drawers and wardrobes for our daughter to unpack ALL her belongings. The children were so excited to have bunk beds and our bed was amazingly comfortable (I wanted to take the duvet with me!) The pool was lovely and warm although it was a shame the jacuzzi didn't work. My son enjoyed the games room - a great addition providing for families! Ate in Carries which was nice but I would have liked to have seen a more varied menu and exciting menu for a 4* hotel. Breakfast was plentiful and catered for all our tastes. Would definitely return again but perhaps without the kids!

"Good short break hotel"

John-ChrisMc, Manchester, UK 24/10/2015

Myself and my wife stayed for three nights, our first visit to this hotel. Found it to be well located, near main dual carriageway for access. Happy with overall quality of hotel, reception staff very helpful and friendly, room an executive one in the main hotel block, was very good. With plenty of space, all facilities ( albeit could not get the safe open, nor the towel rail to heat up) good, bed comfortable, plenty of storage etc. Cleaners very efficient, and overall quite re noise levels, a good nights sleep overall. Breakfast buffet was well stocked, and of reasonable quality.


ScaryMaryUk, UK 20/10/2015

Worst night sleep ever. Rooms very old and tired, read 1980s in need of major overhaul. Paid £150 for one night to get 2 single beds pushed together in annexe outside overlooking car park. Beds incredibly soft and small. Have stayed in 5* Central London hotels for same price.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear ScaryMaryUk, We regret to read that you did not have an enjoyable nights sleep with us, something that has evidently marred your entire experience of the hotel. Nevertheless we do struggle to identify with some of the observations you make. Our records show that you booked a Pavilion Twin executive room. The pavilion was purpose built in 2000 and has been subject to regular upkeep and decoration since. It is decorated in keeping with a British country house hotel, indeed many excellent images of the rooms we offer are available on this site. The beds in your room are large singles that can be connected to form a "super king bed" - something that could not accurately be described as "small" by any stretch of the imagination. We use Hypnos mattresses throughout the property that are widely recognised as being some the very best in the industry, we are sorry that you did not find yours to your liking. Our pricing policy is comprehensive, transparent and highly competitive for our locality. We are truly sorry that you did not enjoy your time with us and wish you safe on-going future travels. Regards Chris Clifford Ownership Family For Blunsdon House Hotel Ltd

"Grows on you; pretty with plenty to do and good views"

msjhaffey, Hook, Hants, UK 18/10/2015

I wasn't initially pleased when we arrived: the room and corridor was cold and we couldn't get the central heating to work. However, these were quickly fixed. The room was comfortable and the bathroom good: I particularly liked the AquaLisa power shower and the long ledge around the basin where I could put all my toiletries. Also they have a face cloth, which I like. However, the bathroom robes had seen better days: time to replace them. Our bed was a *little* on the soft side for us. The food was hearty and tasty and I liked the various lounges, which had *plenty* of atmosphere. There's a lovely 9 hole par 3 golf course, a tennis court, a pleasant walk of about a mile around the edge of the golf course, swimming pool and fitness centre, so plenty to do. Good views over the Cotswolds, too. For keener walkers, the Ridgeway is nearby. One constant niggle: the wifi is free but a pain to log into and you have to do it every time. Silly in this day and age. Still, this is a great place for a weekend break.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear msjhaffey, Thank you for posting a review of Blunsdon House Hotel here at Tripadvisor. We are delighted to read that you overcame any initial apprehension about the property and went on to have a thoroughly enjoyable stay with us in particular the hearty, tasty food we offer. We do hope that you will be back to see us again soon. Kind regards Chris Clifford Ownership Family For Blunsdon House Hotel Ltd


Matthew H, Reading, United Kingdom 17/10/2015

We had our wedding ceremony and reception here. The ceremony was in Zan's bar, which was just the right size for our small number of guests. The wedding breakfast and reception were held in Tawny's. The wedding co-ordinator (Grace), and the other hotel staff were all very helpful and friendly, ensuring the day went smoothly. We had lots of compliments from our guests on the hotel, staff and facilities. The food that was served (afternoon tea and a Hog roast) was delicious, and no-one went hungry, due to the generous portions (we wished we could have eaten more!). Grace on occasions went that extra mile, to make the day even more special and memorable (including special acknowlegements of a family bithday that was on the same day), and added her own little touches to the decorations. Honeymoon suite was very spacious and perfect for pre wedding bridal preparations and a lovely place to spend our wedding night. Overall very happy with how our day went, and will have no hesitation about going back to the hotel in future.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Matthew H, Thank you for posting a review here at Tripadvisor and for trusting us with the very special occasion of your wedding. We are glad to read that you were very happy with the entire day and that you enjoyed the facilities and services we offer throughout your time with us. We wish you a long and happy future together and hope that you will have to opportunity to return to us again in the future - perhaps for your anniversary? Warm regards Chris Clifford Ownership Family For Blunsdon House Hotel Ltd

"Couple of days to visit an Exhibition"

bren2015, Basingstoke, United Kingdom 16/10/2015

The first thing we notice was the warm reception from the Front of house staff and then later in the evening had some help from the Duty Manager Mark The whole time we spent there just seem to flow and we liked the public areas in the hotel as they had a very cosy feel to all the rooms

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear bren2015, Thank you for sharing your opinion of Blunsdon House with the wider world here at Tripadvisor. We are delighted to read that you found the hotel to be cosy and welcoming and we hope to see you again soon. Kind regards Chris Clifford Ownership Family For Blunsdon House Hotel Ltd

"Nice hotel"

Barry W, Stranraer, United Kingdom 16/10/2015

This is a very nice hotel in which I stayed for business. I had a great stay, I was well looked after and my room was always spotless. The staff were very friendly and helpful. This would be a great hotel to take your family. Prices were reasonable.

"A very pleasant hotel helped by having a room upgrade"

TmSa, Woking, United Kingdom 14/10/2015

Spent a weekend at this hotel on a bed, breakfast and dinner rate and although we did book an executive room we ended up with a room with a balcony, four poster bed, a large bathroom with a shower that had side jets and much to our surprise, although we did not find it immediately as the door was shut when we arrived, a separate lounge with television and three piece suite with pleasant views over the surrounding countryside. What a very pleasant surprise. The room was in what looked to be a new annex to the main hotel but it was only a short pleasant walk to gain access to the restaurant and bar in the main hotel building. There was plenty of choice on the evening menu and we had two very pleasant meals. The breakfast was a buffet with plenty to chose from. The hotel is set in the countryside but it was also fairly easy to get in to the town so it was a good base for seeing the area. We found all staff to be friendly and obliging throughout the hotel whatever their role was. The only downfall I found was the quality of the free WiFi which was somewhat hit and miss in the room but was okay in public rooms. There was little said about the availability of WiFi in the room directory so it is possible WiFi is only guaranteed within public area's. We had a very enjoyable weekend enhanced by the stay in this hotel and we would most certainly use it again.

"Poor pricing, however good facilities and rooms."

Mike P, Weymouth, United Kingdom 08/10/2015

Rooms were booked in Feb 2015 and a deposit paid on a deal price for two rooms for Oct 15. When we arrived there was no record of the booking on their system. The booking confirmation was showed to the reception staff and we were booked in. On checkout the price was significantly different to the price quoted on the internet. Due to the lost reservation it appears as if we were charged the regular price and not the deal price we had booked in Feb.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Mike P, Thank you for posting a review, we are glad that you found the hotels facilities and services to be good. We have checked the details of your reservations, the facts of which are unequivocal. Your reservation was made for two double rooms, for a three nights stay. It was booked via Best Western's website. The confirmation numbers were 961###97-1 and 961###97-2 respectively. Each confirmation clearly states that the price is per room for 3 nights. A deposit was taken on 8th February (one room night per room at agreed rate). This reservation was correctly in place at your time of arrival, the confusion at check-in arose because it was made under a different surname. Upon check-out you presented one of two possible confirmations and claimed that we had overcharged you, something that was certainly not the case. Our pricing policy is completely transparent and contractually we would be unable to charge any amount in excess of your confirmation, nor would we ever seek to. Your criticism of the property based on this claim is somewhat misplaced. Whilst we regret any disappointment you may have experienced as a result of this, the hotel has conducted itself in an entirely legitimate manner throughout this transaction. We wish you all the best for the future and hope that you will visit the hotel again at some point in the future. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Venue was decent - but not without its issues"

Ravingeddie, Preston, United Kingdom 08/10/2015

The venue was great rooms were decent food wasnt bad SOME STAFF were excellent, parking was ok internet wasnt bad conference facilities could be better decoration could be better, for a very high standard hotel some of the decoration was poor and needed tidying up urgently, especially some of the meeting rooms.. i expected slightly more, as i stay in excess of 30 hotels a year and use many of their conference facilities, and my expectation wasnt high, as i knew this wasnt the golf club section...

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Ravingeddie, Thank you for posting a review, it is always nice to receive constructive criticism from a well travelled individual. We are glad to read that you found the venue, rooms and food to be to your liking. We employee a team of professional decorators on a permanent basis, they work on a progressive rolling basis throughout the estate that is carefully planned to minimise customer disruption. We will investigate your recommendations and incorporate them into our plan as appropriate. We hope to have the opportunity to welcome you back to Blunsdon again soon and until such a time wish you safe travels. Kind regards Chris Clifford Ownership family For and on behalf of Blunsdon House Hotel Ltd

"Good but not sure about value for money"

User 06/10/2015

We were part of a group booking for a family party. The location of the hotel is good and the rooms we had booked in the Pavilion were very nice. The pool was lovely but very busy with children's swimming lessons on a Friday afternoon. We reported a broken tv on our first night but this was still not fixed by the time we left, would have expected better for £100 per night. The breakfast was average not as good as Hilton or Novotel for example. The Flame restaurant was good but quite expensive. Customer service was generally very good. Cleanliness was of a high standard throughout.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Huxley 2, Thank you for posting a review here at Tripadvisor. We are glad to read that you found the hotel to be well situation, clean, tidy and to your liking. We were also delighted to read that you found the customer service to be excellent and element of the business we pride ourselves on. It is disappointed to read that you had an issue with the television in your room that was not promptly resolved, please accept our apologies for this oversight. We review our pricing structure daily to ensure that we compare favourable to our main competitors. And we are confident that we offer our customers fantastic value. We hope to see you at the hotel again soon. Kind regards Chris Clifford Ownership family For and on behalf of Blunsdon House Hotel Ltd

"The only hotel in Swindon that should be considered"

gogmonster, Newport, United Kingdom 06/10/2015

My wife and I have now stayed in this hotel several times and we cannot praise everything about this establishment highly enough. From the moment you arrive at reception you know that you are going to have an superb stay as the reception staff immediately make you welcome and are extremely helpful and friendly. Staffs throughout all of the many areas of this hotel are professional and friendly and you feel they would go to any length to meet any reasonable request. The cleanliness is second to none and the executive rooms are not only spacious, have lovely views but every in-room facility you would require. The bar meals are superb and service is exceptional. The spa facilities are of a very high standard and again the staff must be praised highly. The main restaurant, Flames is a very pleasant dining area being well decorated therefore providing a calming space to dine. The menu is very good and the food was of a very high standard being well cooked and well presented. If you are planning a break within the Swindon area then I would suggest it would be impossible to find better than this hotel. A MUST STAY HOTEL…..

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Gogmonster, Wow! Thank you for such a complimentary and comprehensive review, it means all the more given your numerous visits. We have shared your comments with the team who will be delighted at your comments. We do hope to see you again at Blunsdon soon and until such a time wish you all the very best. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Ltd

"Masonic Ladies Weekend"

Linda B, Farnborough, United Kingdom 05/10/2015

A wonderful weekend with all of our needs attended to. Staff was great, food was great and even had wonderful weather so it was a joy to be able to sit out in the lovely garden in the October sun. Great facilities and lovely rooms. Would definitely consider this venue for another function.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Linda B, Thank you for taking the time and effort to post a review here at Tripadvisor. We were delighted to read that you lodge weekend was an unmitigated success. It was a pleasure to host your group and we hope to see you all again at Blunsdon soon. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

""What a let down""

G W, South Wales, United Kingdom 04/10/2015

Our first visit for a family reunion, had a set three course menu meal costing £32 per head, starters not bad, although with the pate just half a small roll, main meal all put on plate and not hot, should have been in veg dishes at the very least, and just one slice of pork with stuffing, cheesecake very thin and tasteless, and could have been bought from any supermarket very cheaply. When we complained we were cold during dinner, we were ignored. Rooms were lovely but air con not working, swimming pool was always full of children having swimming lessons. Not value for money

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