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Swindon Blunsdon House Hotel, BW Premier Collection, Swindon

4.0/5  - basé sur 786 notations.
Blunsdon, SN26 7AS, Swindon, Great Britain - See map

The Best Western Premier Blunsdon House Hotel, BW Premier Collection in Swindon is set in 30 acres of beautiful Wiltshire countryside, overlooking the Vale of Cricklade with views of the Cotswolds. An ideal place to stay in Swindon, you’ll be surrounded by picture postcard villages and ancient landmarks - not to mention the excellent shopping facilities of the town itself. With its great location, the Best Western Premier Blunsdon House Hotel, BW Premier Collection is famously welcoming and has been owned and run by the Clifford family for over 50 years, who celebrated their Golden Jubilee in 2010. With the M4 Corridor just one mile away, the Swindon hotel is convenient for London (80 miles), Bristol (40 miles) and Birmingham (85 miles) - so you'll never be far from things to see and do. Take a walk along the Ridgeway, near Swindon and enjoy breathtaking views across the Marlborough Downs. In the fantastic surrounding countryside, you’ll find huge images carved into hills (like the famous White Horse of Uffington) and monuments that pre-date recorded history at Avebury and Silbury Hill. More practically, you can enjoy a bargain in the Swindon Designer Outlet Village and Brunel Shopping Centre. Close to the hotel itself at the Blunsdon Abbey stadium, you can find motorcycle speedway racing, featuring the Swindon Robins. The Best Western Premier Blunsdon House Hotel, BW Premier Collection in Swindon has fabulous rooms available for conference hire and is one of the most sought-after wedding venues in Swindon. This hotel – plus all that surrounds it – is a real hidden gem.

BW Premier Collection

Swindon Blunsdon House Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Indoor pool
    Indoor pool
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

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based on 771 guest reviews
NOTE ISSUED
Excellent
399
Very Good
223
Average
106
Poor
23
Terrible
20
REFER TO NOTICE
Business Business
177
Couples Couples
256
Family Family
180
Friends getaway Friends getaway
100
Solo travel Solo travel
26
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great value for money!"

5
04/09/2018

We were so surprised to see and experience the comfort of this hotel for the price that we paid.The view over the vale towards the Cotswolds was such a lovely experience to wake up to in the morning.The hotel has a very traditional British feel about it with local paintings in the rooms and corridors with even a tea pot in the room to brew your tea!

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Huw D, Thank you for taking the time to post a review here at TripAdvisor. We were glad to read that you enjoyed the traditional British feel of the property and that you felt we offer great value for money. We hope to welcome you back to the hotel again soon. Kind regards, BHH

"Welcoming, warm environment that is worth a visit!"

5
20/08/2018

Its a magical place, besides being a quote it would probably reflect on this hotel, its an amazing place to visit with lots of activities, witch i highly recommend anyone weather it be with family friends on business or alone its a great place to go, and its worth a visit!

"Elegance with pleasure"

5
19/08/2018

We attended a friends birthday in one of the Blunsdon House Hotels conference rooms and I was amazed at the detail and quality this room oozed transporting you to bygone year with smartly dress staff with a silver service knowledge this was a pleasure beyond belief. Staff surpassed the customer service in every way even helping a young mum out the group with the cleaning of her child's car seat. I for sure will look forward to revisiting this beautiful bespoke hotel and can only thank all the staff for they wonderful care and attention.

"Lovely family run hotel"

5
03/08/2018

Lovely hotel in beautiful grounds with tennis and swimming facilities. Generous family room and tranquil aspects which lend it as perfect for a weekend getaway. Comprehensive menu and delightful choice of gins are offered in the newly refurbished lounge areas Definitely value for money as the hotel offered lots of variety and yet maintained a high standard of service Highly recommended

"Gorgeous hotel"

5
01/08/2018

I was very confused when reading the reviews on here whether to book or not but so glad I did. Stayed overnight with husband, 3yr old and 1yr old. The exec family room was one of the most spacious rooms we have stayed in, based in a separate building to the main hotel, the room had a massive bathroom with bath and separate shower, the main room had a large double and bunk beds. The balcony was a lovely touch. We found it to be comfy and clean and the amount of extras left was superb...plenty of tea/coffee/milk/hot chocolate, complimentary biscuits and the same in the bathroom with shampoo etc. The room had aircon but we just left the balcony door open (upper floor) as it was so quiet outside. We all slept really well. The pool was fantastic to tire the kids out for an hour, fab changing areas and lockers/towel hire. We ordered room service that evening which arrived so quickly and was delicious (recommend the open coronation chicken sandwich). Breakfast was in flames restaurant, beautiful room and the breakfast was superb...lots of cold and hot choice. All food was presented fantastically, hot and yummy. I must say all staff we met were so lovely...our 1yr old son was a hit and the waitresses played peek a boo with him during breakfast. The reviews on here are a bit misleading in my opinion. Our room, although yes was a little dated but was clean, well maintaned and classy. Recommend the exec family room for the space. We will definitely be returning. Thankyou

"Wonderful!"

5
01/08/2018

You book on line, and truthfully, sometimes you get it wrong!! Not so here. There was nothing that I found lacking. From the room, to the staff, to the food. Would we go again? Without question! I did not get the young man's name, he was French and was about to go home for a short break. He was brilliant. So cheery, so helpful.

"Afternoon cream tea"

4
30/07/2018

What a glorious selection of cakes and sandwiches with excellent service .The only downer was the price of a gin and tonic so I only had the one and went back to the tea supplied with the afternoon tea

"great stay"

4
29/07/2018

We booked this hotel whilst visiting swindon for a weekend with two children. Check in was easy and straightforward, we found our room easily enough, it was clean and tidy, bedding was clean, bunk beds for the kids (minor dispute about who was sleeping at the top), and everything we needed in the room was there. We visited the pool which was lovely and clean and the kids had a great time. The only downside was that the pool is shallow and then has a very steep slope into the deep end (rather than it slowly getting deeper) so we were extra careful with our youngest who cannot yet swim. Great extra with the kids jacuzzi! Also a sauna and steam room and the changing rooms were lovely. Restaurant was fantastic with a kids area to occupy them while waiting for their dinner which included games consoles, table football and more. Dinner was nice, staff were nice, hotel was nice - can't really fault this place. If we visited swindon again we would happily stay here.

"Birthday treat"

4
23/07/2018

We stayed in room 367 in the pavilion, the room was light and airy with a four poster bed (bonus) a lovely small balcony with seating and a table with amazing views of the countryside. When we arrived on a Friday night a full Prom drop off was going on but the parking for guests was fine and well signposted and no noise or disturbance from the prom. Same on the Saturday with a wedding - no disturbance to guests. We played the 9 hole golf course as novices so can't comment too much on that but we had a lot of fun and we're the only ones playing as the World Cup was on in the hotel. Food was good as was the breakfast both days. Didn't try the pool as when we wanted to swim there appeared to be a baby and toddler lesson going on. The grounds are lovely as was the outside area with big comfy seats and that amazing view again. Would certainly go back - in the pavilion it felt sometimes we were the only ones staying there it was so quiet.

"Swindon hotel in the countryside"

4
18/07/2018

A two nigh5 stay to attend a local wedding. Very accessible hotel from the motorways on the ringroad and nestled in the quiet countryside. Rather spread out facilities. A little more help when checking in, with bags over to Pavilion, location of restaurant and bar and walks through the grounds would have been useful. However the staff for the most part where lovely and freindly. The bar staff very welcoming and domestic room maids helpful. However the DM at breakfast one morning was grumpy and most unwelcoming and unhelpful although we addressed our concerns derictlty to him at check out, he has made no attempt to justify his lack of service and professionalism. His attitude alone made this a less than perfect stay. We can all have an ‘off day' but it's a pity that he didn't feel it nessessary to apologise, and has let himself and this hotel down.

"Celebration meal"

5
16/07/2018

On Saturday eight of us attended for a carvery meal. Starters salad meats smoked salmon and prawns in sauce were a delight. There was a selection of meat including turkey and beef. All vegs were fresh and cooked well. The parsnips went down well. Pudding a mix of vanilla cheeses cake and choc fudge cake were enjoyed by all. Good restaurant good service and testy food

"Friendly and welcoming staff"

4
13/07/2018

As the title of the review would suggest, the competence and approach of staff was the main highlight. Without exception, they were all friendly, polite, helpful and seemed happy in their work (or were very good actors!) It may sound quite basic, but it can be rare to find this and so I think it is important to recognise decent staff. In terms of the hotel itself, the room was spacious and clean with a very pleasant balcony area. The décor was slightly dated, and the bed was disappointing (very soft and worn). However, this was not at the expense of a good night's sleep. The restaurant experience was very enjoyable, again with reference to the staff in this area. The meals were delicious and the menu was varied. There were no hidden extra charges, unlike some hotels; the parking was free. The layout of the hotel is that of a complex, and had a slight 'Center Parcs' feel, which isn't a bad thing in itself. This was a business trip, but I would go back for 'pleasure.'

"Not as we expected"

3
13/07/2018

We spent one night here in an executive room with balcony. Parking was excellent and although we arrived early our room was ready. Our room was on the 1st floor and although we had a balcony, I felt that the room was very dark and claustrophobic, both curtain tie backs were broken so we were unable to tie back the curtains fully. I called Reception to report that our tv was not working and to see if there were any brighter rooms but was told they were all the same. Someone came up to look at the tv and got it to work but said the lead was broken. The hotel itself we found quite soulless and seemed oddly laid out. Whilst we were eating our evening meal in the bar (which was really good food) there were people walking through from the gym in their workout gear which we found strange. We had a lovely view from our balcony which was not overlooked at all.

"Simply Great"

4
09/07/2018

Surprised by the friendly, helpful and professional service we received from all members of the team at the hotel during a weekend event stay Huge room, granted a tad dated but, clean and everything in it you needed plus stunning views Fantastic and highly recommended .... oh and fantastic value with it ??

"Fantastic "

5
09/07/2018

First class visit. Room was clean and extremely comfortable. Air con worked a treat too. Only had breakfast and evening drinks in the hotel, so can't comment on evening meals, but breakfast was excellent. Hot food well cooked and plenty of fruit and pastries. Staff very accommodating and very friendly. The grounds are beautifully kept with wonderful views. We would definitely return.

"Excellent in part, not perfect throughout."

3
25/06/2018

We requested an executive room but at the time of booking we were not told that all the executive rooms are in The Pavilion which is a few yards away from the hotel itself. There is no under cover pathway so if it is raining a visit to the bar or dining room requires an umbrella or similar. Our executive room was dark and dingy. The decor was not in good condition and the nice little balcony was so covered in cobwebs we were not inclined to sit outside to take in the views which from 368 are obscured by trees. The WIFi was good and the shower was hot and powerful. There is a lift to the higher floors but we were not offered assistance with our luggage despite being elderly. The leisure facilities were very good and both Carrie's bar and Flame Restaurant were clean and comfortable. Breakfast was included in the price we paid and was of an excellent standard.

"Charming spot with a sense of Britishness"

4
24/06/2018

This was just a one night stay whilst visiting relatives nearby. The hotel is located very close to Swindon and is also a great location for exploring the Cotswolds and quaint local towns and villages. This hotel seems to be catered to tourists from far away - it is almost stereotypically British at points - with a small cosy study/library including bookshelves adjacent to the lobby, newspaper articles about the history of the hotel plastered over one section and a nice looking breakfast room. That is by no means a criticism of the place and it does provide a degree of charm. Set in a quiet area, the hotel also offers spa, pool and gym facilities, which rate up there amongst the best hotel facilities I have seen (although memberships are available to those living nearby as well, meaning it is not an exclusive facility but explains some of the quality). The communal areas were all well maintained and looked good. Staff were perhaps a little haphazard- not knowing when the facilities/breakfast was open from and to by way of an example. Perhaps that added a little Fawlty Towers style charm to it as well. The rooms are probably where I'd say investment was needed. That's not to say they weren't perfectly adequate - with tea/coffee making facilities - a relatively comfortable albeit clearly slept on for some time bed/mattress and a good bathroom. They are however really tired looking and could do with a lick of paint to spruce things up. We had paid for breakfast at the hotel and here is where I think the establishment is really cheeky. Upfront, I will say that the quality of the food on the buffet is very good - however, I did think it rather rude that there are lots of extras that you have to pay for - so it is not an all included buffet. For example, standard filter coffee is included but a latte will cost you well over £2 on top of the £10-£13 you have already paid for breakfast. There are also a number of other dishes which you have to pay a supplement for. It was the coffee that got me! So a good quality breakfast but be careful of them trying to screw you over! Overall I think this is a very good place to stay - good quality and a sense of charm and calm.

"Nice place!"

4
19/06/2018

We celebrated our mum and stepdad's wedding anniversary here and stayed for two nights and ate in the restaurant. The restaurant has a lovely atmosphere and the staff were friendly and helpful. We were able to decorate our table on the Saturday evening, as this was the night we celebrated our parents' anniversary, of 40 years. The food was very good and we had god choices. The rooms were nice and fairly spacious and were clean and tidy.

"Suite 378 "

5
19/06/2018

Wow this stay was a very short over night after our wedding. Four poster suite and a really varied tasty breakfast. Porters were very polite and helpful. Bed was comfortable and the suite was huge. Decor was a little 1980s but that really added to it's charm. Gin selection at the bar was excellent.

"Great food, great location"

5
18/06/2018

Stopped over on a long journey and was rewarded by an exceptionally relaxing break. Our room was airy, clean and comfortable, there is a swimming pool and gym to exercise away travel stress, if this is your thing, and the food was superb. The staff were attentive and well trained. Overall a great stop over.

"Lucky find while travling UK"

5
14/06/2018

This was a great find! we stayed two night will be back. Well appointed rooms, breakfast was very good and bar staff very helpful. We moved from a differant hotel to this one and what change! all good this place is a GOLD STAR to us.

"Nice hotel "

4
11/06/2018

Spent a night here on business , here is the usual : Rooms : ok , need a little updating Aircon : good Bathroom : ok Staff : friendly Restaurant : good bar food Price: good for the Swindon area Cons: none I would stay again as near all the major roads into Swindon and a great price .

"A lovely one nights stay"

5
06/06/2018

Beautiful hotel set in lovely surroundings and a reasonable price, we had stayed here for one night after a relatives funeral, I must say this hotel was very big with a lot of conference rooms and rooms /settings ideal for wedding venues, also there is a spa and indoor swimming pool and fitness suite amongst other things. The rooms were spotlessly clean with a huge bed and plenty of room to walk around. Being disabled the bathroom was all okay as well although I did not enquirie for a shower only room but was able to get over the bath edge to have a shower. The breakfast was super and could help yourself to plenty of choice in fact I thought it was one of the best breakfasts I've ever had and have stayed in Best Western hotels before, all staff were very friendly and polite as well as helpful. I hope to return for a longer stay in the future.

"Good Value"

4
01/06/2018

First visit here and was guided by the Best Western website. Wanted somewhere to break the journey up on the way from Essex to Cornwall. It was nice to get away from the standard “premier inn” offer. Room was acceptable though had 2 light bulbs not working, a broken window awaiting the visit of an engineer and only 1 bathrobe for a couple! The restaurant was very good though with limited choice for vegetarians but the falafel wrap went down well. All staff very friendly. Need to pay a bit more attention to detail and promote the other facilities ,spa and sports centre ,a bit more with better information in the room and maybe a discount for guests. Just getting a bit more joined up would make this a very good venue.

"Excellent stop off"

5
31/05/2018

A really pleasent nights stay coming back from the midlands. Had good experiences of Best Western, this rates one of the best. Lovely staff and quiet and really clean hotel. Stayde in a room in the Pavilion, amazing views across the country side. Ate in the bar as had over fed on previous days. Fair choice of foos and drink at reasonable prices. Enjoyed the filtered coffee in room as the sun set over the landscape, on the balcony. Breakfast excellent and again staff most friendly... panicked as could not find black pudding on the breakfast bar... all I had to do was ask, and it was fresh cooked! Only hotel I have found that produces a large bodrum of fresh coffee to the table. Look forward to another stay in the future.

"Superb country hotel, spa and sports centre, perfect for romantic couples or families"

5
20/05/2018

I adore this hotel as its facilities, staff and location make it a perfect place to stay for a visit to the South Cotswolds or North Wiltshire. Some areas of the hotel do have their moments where one or another person or team within this lovely establishment will let another area down but the staff are always on the ball and endeavour to make amends swiftly and without fuss. I consistently recommend this hotel to friends and business colleagues and will be staying here again soon.

"Blunsdon House Hotel"

5
08/05/2018

Great hotel with outstanding views of Wiltshire. Staff VERY helpful and friendly, went out of their away to make our stay a memorable one. Room was clean and full of little goodies. Generous tea and coffee facilities. Breakfast was very varied and well presented. Overall excellent experience and one we would like to do again.

"Wedding"

5
07/05/2018

We had our wedding here on Saturday the 5th and could not have asked for a better day. The hotel were amazing from reception to the porter who helped us. We had family travel down from Manchester and everybody has said they could not fault this venue and it was a beautiful day. What to say a huge thank you to Grace our wedding coordinator who went above and beyond she calmed me when my dress went wrong and was on hand all day to make it go smooth from our first metting to the extra tips she helped make our day perfect.

"True value for money, food excellent"

5
11/04/2018

Chose to eat in bar as working on pc all evening. Had catch of the day - restaurant Menu, superb! Room dated but comfortable with all amenities. Highly recommended. Staff friendly and attentive. Much better than a motel style stay.

"Great views but decor dated. "

3
08/04/2018

I booked to stay here as stop gap between London and home while working away. The hotel itself is a large building with the rear backing into field after field which is lovely. I'd book a room which had a small balcony, and while the room was extremely clean, tidy and the views were great, the decor was very tired and dated. Room service was prompt and food was fine. The staff didn't know when I rang to order my dinner what wine was available other than house and no condiments arrived on my tray. Bed was comfy though. And that view was lovely to wake up to.

"Excellent service"

4
02/04/2018

I booked here for a table of 18. It was for an 80th and 50th birthday meal. I ordered meals prior to the day, which was then emailed to them along with a wine order. We arrived early to get table ready with cake and confetti. I was very pleased with the look of the table and the general atmosphere. Staff were very welcoming. Guests started arriving and wine was brought out to the table. Some guests were late and it wasn't until we were all there that the food started coming out. Every meal was hot and correct. The waiting staff were very pleasant and helpful. Food was nice, not the best I've ever had but certainly pleasant and no one had any complaints. Later we went into Carries bar and staff again were fab. Im really pleased that they made this such a nice night. Well done BHH and all its staff, will definitely be booking again

"Ok hotel but thin walls between rooms "

3
27/03/2018

Really nice hotel - great ambience and the facilities are good. Breakfast also fine. Two main gripes: 1. The noise from the next door room was really disturbing but the TV and talking wasn't that loud at all. The walls are very thin 2. Limited evening meal options.

"Very poor "

1
20/03/2018

Very disappointed,ate in the restaurant ordered the special of the day, steak and Guinness pie when it turned up as nice as it was it was chicken and Some kind of cream/white wine pie I questioned the waitress and she said they don't do a Guinness pie!!!!!!!!! Not sorry but!!!!!!!Then when I got back to my dated room and it's single bed only you find the tv does not work I would not recommend this place

"Great place for Sunday Lunch!"

5
15/03/2018

This place has the feel of an English pub, but is far more. Large dining area, cozy bar/pub area, good food and good fun. The manager we observed was very attentive to the business and constantly circling the room to keep an eye on folks. We have had several family meals/parties there and loved it!

"Lovely hotel but slightly dated"

4
05/03/2018

Beautiful hotel with everything you need for a quiet weekend getaway. It was a nice addition to have a (small) pool, jacuzzi, gym and great restaurant, Flame, where we enjoyed dinner. The interior of the hotel and the room were spacious and well kept, but the decor was a little dated and old-fashioned. We didn't get a chance to explore the grounds properly as it had been snowing, but they did look beautiful from what we could see - it would be good to explore them during a warmer time of year.

"A relaxing business stay"

4
04/03/2018

Booked a four night stay for business purposes. This hotel was perfect with all the facilities I needed. Due to the lengthy days, I ate at the hotel's Flames restaurant as the prices were reasonable and the menu sufficient. The staff were all friendly and accomodating.

"Lovely refurbishment "

3
03/03/2018

Been going to Blunsdon House regularly for well over 10 years. They have recently had a refurbishment in Carries bar which is lovely. Unfortunately in recent times it's become like a child's play area. Won't put me off going but shame to see it go this way.

"valentines get away "

5
18/02/2018

stayed here for a one night valentines get away. From booking through to checkout the staff went above and beyond to make this an unforgettable experience. Our room was a suite with separate lounge in the Pavilion building and it was AMAZING. A four poster bed, balcony with amazing views, jets in the shower. The decor was very traditional and oozing with character which I found lovely as don't do the corporate cold characterless type of hotel room one usually gets nowadays. Couldn't fault the room for cleanliness and extras provided. We had a snack in Carrie's bar which was very pleasant and dined in the Flame restaurant in the evening. Service was excellent and very professional and the saxophonist playing was a lovely touch to add to the atmosphere of the restaurant. The food was also to die for. We had a massage in Secrets and would definately recommend this also. All in all an amazing experience and was very sad to leave. This hotel deserves every one of its stars ... and some

"Fab Fab Fab"

5
17/02/2018

We arrived for a short break and were booked in the Pavilion, executive double room. Sometimes you see pictures of the room and in reality it's nothing like the photo but in this case it was the opposite. Big room big bathroom with the added bonus of a little patio looking over the golf course and children's playground. The hotel is brilliant but what makes it five star is the staff from house keeping, bar staff, reception and the restaurant. Always smiling, quick service and so helpful. We are already planning our return trip!

"Catch up with friends"

5
12/02/2018

Wonderful place to stay. All nooks and crannies. Wonderful staff and atmosphere in the whole place. We had lunch (carvery) on the day or arrival while waiting for friends to arrive - which was absolutely delicious. Lovely area, if only it was not so cold! Had a lovely stay in a lovely hotel and would come back again :)

"Better than last time "

3
08/02/2018

Stayed here a few times now. Room very clean and fresh. Good shower and Wi-fi. Disappointing to find a round pin socket next to bed so couldn't plug in iPhone as alarm clock next to bed. It had to go across the room. Not having alarm/ time always makes me sleep poorly when I am away on business and having to get up at different times. Breakfast is not very inspiring. Tinned (yuck) and fresh fruit, yoghurt, boxed cereals and luke warm porridge (on 2 mornings).You have to pay extra for expresso or cappuccino coffees, but even though I was prepared to pay I was told that they couldn't do it as they had to wait for the bar to open? Not sure if I could have waited till lunchtime!!! Also have to pay extra for smoked haddock or kippers etc. Reception lady last time was very unhappy person, this time all were very pleasant and helpful.??

"Just old and dated...."

2
06/02/2018

A large unwelcoming hotel....clearly plenty of space but although the hotel was at full capacity the restaurant was empty. The food was fine but the vast restaurant lacked atmosphere. The decor was dated and rather random. I was unfortunately staying in the Pavilion, a separate building off the car park which was more like student digs than a hotel. The room was dated with stained carpets and frayed towels. It also had this nasty floral aroma which made me feel ill throughout the night.

"A great two night visit with faultless service"

5
04/02/2018

My wife and I took advantage of a recent voucher offer and stayed in the three storey modern Pavilion which is adjacent to this extensive hotel from Friday afternoon until Sunday morning. The reception staff were very friendly on arrival and the room we stayed in was very nicely appointed (Room 268) with a balcony and fantastic views over open countryside . We had an evening snack in the newly refurbished Carries Bar on the first night and slept very well indeed. Breakfast was plentiful with a good choice of fruit, juices and a full English breakfast menu. On Saturday evening two friends from Marlborough joined us for Dinner in Flames Restaurant . We all enjoyed the chuck steak which was recommended by Head Chef Alex and Charles one of our waiters was most attentive. We were very reluctant to leave this excellent hotel on Sunday after Breakfast but had to return home due to other commitments. All in all we had a great time and would thoroughly recommend this hotel to other visitors.

"Lovely hotel"

5
30/01/2018

My wife and I recently stayed here for 3 nights as part of a coach tour. The bedroom,the hotel general areas and the restaurant were all very clean. We had an evening meal and a breakfast each day and the selection was good with a wide range of choices. All the staff that we met were very pleasant and were only too pleased to assist. Free WiFi was available in the rooms.

"Birthday Lunch"

5
21/01/2018

We often pop up for a carvery on a Sunday but as its my birthday on Wednesday we called up today to have a bar snack in Carries Bar! Its recently had a refurbishment and looks fantastic! Looks like all the restaurants and bars are being revamped bit by bit. There are lots of places to sit with groups or families in the bar. We had the burger which looked chargrilled and was lovely and I chose the fish and chips. That too was lovely! My only comment would be that with fish and chips it's nice to have peas or mushy peas so that for personally would make it perfect! We will be back soon. can't wait for the weather to be nice then we have their lovely ploughmans in the garden!

"Bit tired but friendly staff"

3
16/01/2018

Flying visit to Swindon and needed somewhere to stay Opted for Blunsdon House Chose an executive room in the separate annex bit Was a bit weird as didn't see a soul - not sure if I was the only person staying the night?! Can't have been, as there were a few at breakfast - which was decent Likewise I enjoyed my room service meal Bed was great but room was kind of terracotta and needed a refresh - very clean nonetheless Didn't try pool or gym

"A nice visit"

4
08/01/2018

We wanted a night away and so booked as we were looking for a place with all the facilities in one place. The place looks great walking to reception and the staff were very helpful, the room was nice and had everything we needed, but looked a bit tired. The restaurant was nice and very good, and the staff were very attentive. The breakfast was the star and we were very impressed with the value as we were looking for bed and breakfast. The pool was a great feature and the gym was very good.

"2 night business trip in early Jan 2018"

4
04/01/2018

Positives: Hotel grounds look amazing. Will likely stay again in summer when I can enjoy. Most of the hotel has been recently redecorated, bar and restaurant looked good. Internet speed was great and worked well whole time I needed it. Negatives My room was a bit worn down, small hole in a door , wall paper grubby/peeling. I was in the old part of the hotel, not the pavilion. Room service menu was limited and what I ordered 'fish and chips' was mediocre. Didn't eat in hotel on 2nd night because of this. I didn't have time to try the leisure facilities.

"Nice function facilities, room dated"

3
03/01/2018

I stayed here to attend my works Christmas function. 3 course meal was amazing, plus function room and dj all of high standard. The hotel itself is beautiful and there are areas that are really modernised and then parts that are not. I stayed in a room in the hotel and on first appearance it was clean and tidy. Decor was dated, carpet was fading and looked worn. There was an old coffee maker in the room which was like an out of place object from the 80's and not in keeping with the hotel style at all. Electrics were a bit dodgy also as some plugs didn't work. I asked for an iron and board to iron my dress and the first plug didn't work. The iron was attached to the board and it had no temp gauge so it over heated and I burnt my dress. Luckily it was in the inside so not ruined. Overall lovely surroundings and lots of positives just the room let it down for me.

"SERVICE"

3
20/12/2017

Reasonable hotel, albeit feels like it's slowly closing down. I've stayed here twice now. The rooms are OK and the gym is good. Reception staff are also good. My issue is in the bar: - the bar menu is limited and not change over the 6 weeks between visits - would not allow me to order food from the restaurant and carry it through to the bar (why not?? even if I fetched it myself!) - the beer was off....barman did however happily change it for a lager. - I asked for a side salad with my Burger and was told "we don't do salads"...on protesting that I am sure the hotel had a lettuce, tomato and onion to hand, and that I would happily show the chef how to prepare a salad, the bar staff finally agreed it would be OK.....why did I have to protest? - my food was delivered, without chips or cutlery. I had to wait several minutes for knife and fork to arrive....watching my burger go cold. - they have a fake fire, which actually looked ok (as did the rest of the re-furbed bar area). What was annoying was the fake 'crackling wood' noise that was emitted from the fire....it took me a while to realise what it was. first i thought there was a leak somewhere or maybe it was raining outside or an electrical fault. I advised the staff that it was an annoying noise and suggested they turn it off....apparently this was 'not possible'.... - despite the bar being almost empty, nobody came to take away my plates or ask if i wanted a dessert....it's just basic stuff. - None of this is a global issue, but for a hotel that appears to be struggling (based on is being empty), these sort of things can make a difference to customer experience, reviews and profitability. - Oh and by the way, the breakfast sausages and bacon could do with another five minutes under the grill!

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear RWS67, Thank you for posting a review here at TripAdvisor. We are sorry that you felt that certain aspects of the service was lacking, in particular in the bar - this information will be shared with the relevant managers for analysis and improvement. Contrary to your general feeling about the hotel it has only recently seen major investment and will continue to do so over the next year, a process made entirely possible by a healthy level of trade. Business levels naturally ebb and flow over the course of the year, this is particularly true during the holiday season - normal corporate business recedes, replaced by irregular (but extremely busy) periods of party/leisure trade. It is regrettably that you made no mention of our brand new bar, Carrie's, which reopened 9th December having undergone complete refurbishment. The fireplaces have almost without exception been adored by our customer base. We are sorry that you found the crackling noise they produce to be annoying, but it is far from pervasive in what is a very large bar. We also have two alternative bars, one of which has a very real but entirely silent gas fire. We appreciate you taking the time to provide us with this feedback and we hope to welcome you back to the hotel again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Blunsdon House Hotel"

5
12/12/2017

Excellent service throughout our stay. Room was excellent. Breakfast was very good with a good range of food on offer. We woke up to snow on Sunday morning and the staff had a path cleared from the Pavillion to the main hotel very quickly.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear LesleysS7856HG, Thank you for posting a review here at TripAdvisor. We were delighted to read that you enjoyed the food, service and had a fantastic stay. We hope to welcome you back again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Lovely one night getaway "

4
10/12/2017

Me and my partner enjoyed a one night stay at the blunsdon Hotel we arrived about 5pm and had a quick check in, the staff on reception were friendly and very helpful. We stayed in one of the pavilion rooms over looking the tennis courts the room was lovely and clean and very spacious, yes the room could do with a bit of a refurb but other than that we couldn't fault it. we had a meal out in the evening but did enjoy a few drinks in Carrie's bar which was nice and modern, the breakfast was excellent plenty of choice and nice and hot the food ranged from a full English to cereals fruit and a choice of yogurts we really would recommend this hotel if you're looking for somewhere to stay near Swindon!!!

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Kirsty H, Thank you for taking the time to post a review here at TripAdvisor. We were pleased to read that you had an enjoyable stay and that the food, service and amenities met with your approval. We appreciate your recommendation and hope to welcome you back to the hotel again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Avoid the breakfast "

1
21/11/2017

We stayed at the Blunsdon House Hotel, Swindon last Friday the 17th Nov 2017. Our room was on the 3rd floor in the main hotel. The room was very dated, carpet and chairs stained. Bed was terrible, small And too soft, hence we didn't sleep. Breakfast steer clear avoid at all cost! For our £24 we ate 1 weetabix and 1 cornflakes. The chef must have had the morning off. We went to the buffet at 0800, there was 2 disgusting fried eggs. I put some scrambled egg powder on my plate but it was floating in water, so I'm afraid I just turned my plate vertically and the so called scrambled egg flopped back into the pot. The Baked beans were stone cold. The sausages were dried up, I'll be honest, I put one on my plate, cut into it which was a struggle, I persevered And stupidly tasted it, it was like chewing a Lump of dried cardboard. Consequently we just gave in, I spoke to a tall waiter , who said “he would look Into our grievances.” I sat and watched Him, and afraid he never did anything. Awful stay never again. I would rather have given the £24 to a local charity

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Gunner111, Thank you for taking the time to post a review here at TripAdvisor. Naturally we were very disappointed to read that you did not have an enjoyable stay. We have a rolling room refurbishment programme in place, although we are satisfied that all of our room stock exceeds 4 star requirement. For example, all of the mattresses in our bedrooms are either Hypnos queen sized or Hypnos super-king sized, we do not have any "small" beds in the property. We have shared your account of the breakfast experience with our head chef and his brigade, as it is far from typical. There really is no excuse for a poor breakfast and as such we will be monitoring the consistency of our offering very closely, based on your feedback. Please drop our operations manager [email protected] a line the next time you are in the area and he will be happy to ensure that your return to Blunsdon is a happy one, until then we wish you all the very best. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Very good venue"

4
19/11/2017

Stayed here this weekend for the Triumph Stag AGM. I found the hotel to be a brilliant venue for this event. Set in lovely surroundings including a golf course, leisure and health spa separate from the main hotel, ample parking. Staff very friendly and efficient and look extremely smart especially in the Flames restaurant. Décor and style of the hotel is a mixture of modern with a 'Gentlemens' club feel in the main bar area, but tastefully accessorised and cosy open fire. The rooms are comfortable if a little dated and in need of a makeover but nice touches such as a fridge, good tea tray including a coffee machine. Bathrooms need upgrading, shower was good, bath robe provided, toiletries. Slept very well although bedding of poor quality - duvet very thin and not quite warm enough for me! Breakfast was taken in the lovely, modern restaurant, was help yourself, spotlessly clean, all laid out immaculately, all you needed and more, hot breakfast was very good, tea/coffee served to your table which is what I prefer - no coffee machines, yay! Saturday night was our dinner/dance - the three course meal was delicious all served to about 100 people very professionally - well done, thoroughly enjoyed it. Almost too full to enjoy the in-house disco afterwards but managed to dance all the way through to the end - good evening had by all! Today we had the AGM, coffee and biscuits included followed by a very good lunch. Overall a great weekend and would return as this hotel is a good base for exploring the area.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear reviewersam, Thank you for posting a comprehensive review here at TripAdvisor. We were delighted to host your event and we very glad to read that you felt it was an unmitigated success. We hope to welcome you back to the hotel as some point in the near future and until such a time wish you safe ongoing travel (in those fantastic car's!) Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"The hotel were so thoughtful & kind"

4
12/11/2017

We stayed here at the weekend so get away for the weekend due to a very sensitive time due to an anniversary of a bereavement. I contacted the prior to our stay to inquire about costs for an upgrade, I was so grateful when they very quickly replied and they very kindly upgraded us. I feel they were so thoughtful as our room was right out of the way, an end room in the pavilion building which was so spacious and like a mini suite...thank you so much to the staff. The hotel stands in beautiful grounds with splendid views. The room has everything we could possibly need, the only downside is that the decor is very out dated, but with some updating would be amazing. The bar was closed for refurbishment so I guess they are doing some modernization. Thank you Blunsdon House Hotel for your thoughtfulness and kindness, a lovely weekended break in your lovely hotel. I certainly recommend this Hotel to anyone wishing to visit the Cotswolds as it is based in a great central base

"It's the small things that count"

5
07/11/2017

Celebrating our 30th wedding anniversary in Sept 17, we decided to book a long weekend at Blunsden House Hotel. After checking in, we were handed the keys to the executive room with balcony in the Pavilion.......wow! It had it's own hallway before walking into the largest bedroom I have been in with beautiful views over the golf course. This was going to be a beautiful weekend. On Saturday we had booked dinner in the Flame, outstanding meal, when we returned to our room, there was a complimentary bottle of fizz (from the hotel) who had read my facebook page explaining we were celebrating6our wedding anniversary...A lovely touch. THANK YOU.

"Not what we exoected"

3
04/11/2017

Visited here 2 times (one was a freebie due to our previous complaint). On our first stay we were woken up early by a noisy broken boiler hence the free night. We were put in an executive room the 2nd time around. Neither rooms lived up to the expectations set by the photos you see when booking the property. The rooms are old fashioned and the executive room smelt very old. The pool is very small so can feel a bit crowded. The breakfast had a wide range of food however we felt very conscious of the staff which would loop round the restaurant and stare at us as we ate. Maybe this is because there is a note on the menu stating any food you take with you you will be charged for? We did not try to steal anything .... obviously! But was left feeling very uncomfortable. There are nice views to be seen however the executive room did not show this. For £99 a night (in the original standard room) I would not stay here again.

"Great Hotel Excellent Location"

5
30/10/2017

Just got home from having our annual Regimental Sergeants dinner night at this hotel. The hotel is easy to find having good access from the any direction that you might be coming from. The function room allocated to us was first class and laid out very well, the Reception staff from arrival to departure were very polite and attentive. The Rooms were very clean as was all the common areas of the hotel. We did not use the swimming pool or the golfing facility but both were easy to access and looked in very good condition. Our dinner was very good and plentiful and the drinks reasonably price for a hotel. we would have no issue with returning here for another dinner gathering some time in the future.

"Ok for one night"

3
29/10/2017

Executive room ok , carries bar bit like airport waiting area tired sofas ..flames restaurant lovely food although part of it resembled my old school canteen , breakfast very good plenty of choices ..

"A good stay"

4
28/10/2017

Nice sized room, looking a bit worn though, and could do with a lick of paint and refurb. Desk staff were very pleasant and professional, and the management that we dealt with were focussed on ensuring that everything went as well as possible for their guests. Breakfast was typical hotel breakfast buffet, there was something to suit everyone and plenty of it. Overall a good stay and we'll be there again I'm sure.

"The hotel is reasonable but poor manager."

2
20/10/2017

I stayed in the hotel for a week with work as an alternative to hotels in central Swindon. The hotel wasn't as nice as the pictures but nice enough and the restaurant and gym were excellent. However, i was disappointed by the breakfast and decided i would get breakfast elsewhere which would also be more convenient. The receptionist at the time told me this wasn't a problem and i would be refunded the cost of the breakfast so i ate elsewhere for the week. When i want to checkout at the end of the week the manager told me it wasn't possible to change the bill and blamed the receptionist i had spoken to earlier in the week rather than providing any help. She claimed that they were not able to change the booking and didn't keep a record of breakfast attendance. I argued that i had therefor incurred additional cost due to the information the hotel had given me but she was not willing to refund the breakfasts. The final straw was suggesting that I simply lie to my employer as "the bill doesn't show breakfast costs"! So, unhelpful manager and arguably, poorly trained staff according to the manager. I expect the receptionist just made a mistake but i would expect the hotel to honour that mistake and support their staff. For the sake of £40 the manager has meant I wont be staying there again.

"Quiet, Scenic, Rooms are overpriced"

3
19/10/2017

I recently stayed at the Blunsdon House Hotel for an overnight stay. On arrival hotel check in was simple, straight forward and quick. Hotel itself is set on a golf course with lovely views depending where you stay within the hotel. I stayed in an executive suite, however I booked based on the pictures provided on the website, however when I got my key and made my way to my room, the room was very dated, had no resemblance to the room I booked apart from the bedside lights. It was extremely warm, fairly clean bar a few cobwebs around the room. The temperature control only pumped out warm air which made for not the best nights sleep. The bed was very hard and almost like sleeping on a sheet of wood. Overall an average experience but you probably will get a better night sleep in a premier inn with breakfast included for cheaper than what you'd pay here.

"Made me feel at home, with family!"

5
14/10/2017

I was a long term customer, i had the opportunity to work in UK for a few months, and absolutely loved my stay at the BHH. The staff was great, they listened and responded to my complaints, and they mad me feel welcomed, and at home when i was away for so long. Upon arrival in June, i was given a room out in the pavilion, a great room, beautiful view, very spacious and plenty of storage for a guy who over packed for a 130+day stay. The only problem, a work out, broken bed. Once i notified reception, the went out of their way to make it right, Merv and Lizzie swapped me out mattresses, where the discover the box spring was broke. i had a new room in 48 hours! With a busy summer due to the RIAT, i was moved into the main building. This was supposed to be a temporary move, but it was a nice room, and i was comfortable. So i asked if i could stay which they were nice enough to oblige. The Reception staff was amazing. being a long term guest i was able to build a strong rapport and great friendship with them all. they were great for advice on where to eat and things to go and do. Most of the time i would use the Bar and Restaurant. The awesome bar staff was super friendly and made me feel at home. I loved walking in after a long days work and being greeted by my first name, that is the way a bar should feel, like you're hanging out with friends and family. thats a way better feeling than being addressed as sir all the time...after leaving work and being professional all day who wants that stuffy atmosphere when you want to enjoy a pint and talk to your friends? well besides that phil guy who didn't like the staff being nice to him. My only complain about the Bar was they didn't bring down the big screen enough to watch games. one quiet night we asked to watch a "soccer" game, and the staff was nice enough to turn it on, but it was a short lived experience because the Bar/Resteraunt manager came and said it wasn't a sports bar. but come to find out he didn't mind the games being on, except for when it was my friends and i requesting...This "manager" who i believe is in the hospitality business had the worst customer service skills i had ever witnessed. he was rude to his customers, and would never speak to them or ask them how things were going. All he would do is stand at the edge of the bar looking for things to complain about. He would audibly complain to his staff about business that they didn't need to be concerned about, a complain down not up type of management. he shunned and made his staff and regular customers feel very uncomfortable. In my experiences, when someone is a regular customer, its the staffs job and management job to welcome them to their establishment, and make them feel comfortable. not this guy, after 4 months of staying and eating there nightly his first words to me weren't "hi, how are you, how is everything" it was, "you can't eat that there" referring to eating outside food in the hotel common area. Not a nice guy. the only reason why my friends and i even went to that hotel was because of the awesome bar staff. I highly recommend the BHH if you want to feel welcomed. i will be staying there again!

"Mums 90th Birthday party Friday 1 October"

5
11/10/2017

As my family originated from Blunsdon I thought it would be nice to hold my mums 90th birthday party at Blunsdon House Hotel. We met Jane, Business Co-ordinator Conference & Events. Jane was very helpful and considerate and we booked the event, to include a buffet for 40 friends and family. We had a wonderful evening there in Tawny's Room with the adjacent bar also available for use. The food was delicious and plentiful and we were very well looked after by Charles and Natalie, who were both very kind and attentive. Thanks to everyone concerned for helping to make my mums evening so memorable.

"Very disappointing, will never revisit"

1
09/10/2017

Checked into the hotel to find our bathroom floor was flooded. Moved rooms with no apology. We tried to use the Spa on the Saturday morning to be told that there were public swimming lessons going on in the pool until 13:30. This was at 9:30. The changing rooms were full of children and parents and the bar above the pool was full of parents watching their children swim. This is not what we expected from a 4* Spa hotel. No apology at reception when we checked out. Will not stay there again.

"Lovely Staff! Lovely Hotel"

5
03/10/2017

The staff were all very helpful and always there when you needed them. The bedroom that we had was stunning. The food was fabulous and I would really recommend this hotel if you would like a couples weekend away as I stayed over with my girlfriend. I was very impressed by the facilities which are clean and well kept. The staff go out of their way to assist the customers but they don't intrude and let you relax and get on with your weekend. Me and my girlfriend both loved the hotel! Needless to say the room we had was very clean and well kept, the layout unlike most hotels made sense and made you feel relaxed. All the facilities we used worked perfectly and we had no issues. We will definitely be staying here again! I'd strongly suggest staying here if you want to relax for a while and take your partner with you!

"Smelly, dirty and badly needing a refurb"

1
02/10/2017

In terms of appearances, don't give the hotel's website much attention, the hotel is stuck in a time warp from 1988 and doesn't appear to have had anything done to it since. The whole hotel has the stale whiff of an old people's home, not helped by the smell of chlorine wafting from the nearby spa that permeates everywhere you go. When you first walk through the door you're almost choked by an overwhelming sickly perfume which I assume is an attempt to distract from the musty old carpet mixed with chlorine odour. Communal areas of the bar and restaurant are large airport lounge sized areas which are soulless and unpleasant to sit in for any longer than necessary. Staff walk around calling out to each other, shifting chairs and tables around you in total disregard for the impact to the handful of customers braving the clash of two loud music streams playing, one from the bar and one from the adjacent gym, complete with loud squawking fitness instructor. The restaurant doesn't fare any better and took 45 minutes to bring a uninteresting and overpriced burger. Other food in the restaurant and bar is bland, unimaginative and prepared by a kitchen team who going by appearances have long lost interest in the product they serve. Breakfast is a similarly minimal effort, with a poor selection of mostly tinned fruit, or the usual average quality, unappetising fried foods. You'll want to eat somewhere else after one night. Staff are remarkably cheerful given the depressing 1980's surroundings, and that's to their credit. They seem busy doing something even when there seems to be very low numbers of guests in the cavernous communal areas. The cheerfulness does break good manners at times and they would benefit from improved training to remind them that guests aren't their “mates”. My room is large, dated like the rest of the hotel, has peeling wallpaper, torn bedding and a stained carpet. It too has the omnipresent stale whiff that comes from old furnishings. The water coming from the bathroom's hand basin taps is a bare trickle and the taps themselves are too short, so you're not able to get your hands under them. I have to let it run for 10-20 minutes before it eventually runs cold and becomes drinkable. The shower works well and the bathroom is generally clean. The walls are paper thin so keep your voice down as your neighbour can hear every word of your phone calls. The radiators don't seem to be adjustable so there's no way of adjusting the heat in the room. If you wanted to keep your window open, you'll be treated to the constant loud hum of traffic. WiFi whilst free is very slow and mobile signal is terrible, on EE at least. I've stayed in Best Western hotels all over the world and this is by far the worst. There's nothing premier about it. The AA 4 star rating gives you a false impression of quality and you'll be let down if you used that as a guide. I'm here for work, there is no way I'd stay here for any other reason. I'm looking forward to checking out, it's depressing being here. If I can avoid coming back I will. Come here if you have to. Avoid if you don't. Message to the hotel: Close down. Refurbish. Refresh. Retrain.

"What an amazing improvement!"

4
02/10/2017

Since my last disappointing visit for an adult party dinner in 2016 something has happened: providing much better, attentive and hospitable service but also the two restaurants' quality and service were excellent, especially providing for a family group of 16 (adults and little ones). Alas we were only able to experience one session of 'dinner, bed & breakfast' (and Sunday lunch in the Tawny is worth booking too) but Room 365 was more than sufficient compensation!

"On the slide"

3
29/09/2017

Second time we stayed here and its gone from being really good to not another time thanks! Arrived at reception to book in and was told we had been upgraded to the pavilion form the House room that we had books!! NOT an upgrade when the pavilion is walk outside of about 200 metres and the wife is disabled and has trouble walking BIG TIME! the AC in the room had one setting "full blast cold only" the balcony was covered in old cobwebs and seriously needs jetting (even the fly's in the cobwebs had mummified). Breakfast was generally poor, although there was quite a choice the quality was not good and nowhere near the previous visit. However the staff and helpful and plentiful This is most definitely NOT worthy of being one of Bet Westerns Premier Hotels which is a shame because it was once and is in a great location

"Awful wifi - some good bits though"

1
27/09/2017

I've been coming to this hotel more or less every week for the last 2 ½ years. The staff are wonderful (apart from breakfast cook who's been there for decades. The big shame is that the hotel is tired, cleanliness is poor in the bathroom, breakfast awful, and wifi rubbish. Big issue is wifi. The wifi is absolutely rubbish. This is something I've commented a few times but nothing changes. 95% of staff are wonderful but give them a better hotel!!

"Great Comfort, food and welcome in a convenient location"

5
24/09/2017

I have used this hotel on four occasions this year due to a family bereavement in Swindon and as a result I have spent almost £2000 on accommodation and meals for myself and family members. I believe my repeated business is testimony to the service that I feel this hotel provides. The location is just a few minute's off the A419 Marlborough to Cirencester main road so it easy to find if travelling a distance. Swindon town centre is maybe 10 - 15 minutes' drive. THe hotel sits in a peaceful location with commanding views over the plain towards the North and is within 20 m inutes';drive of the Cotswolds. I have stayed in rooms in the main hotel but much prefer the slightly more expensive (£20 extra) rooms in the Pavillion which is a separate building near the car park (a benefit in itself). The pavillion rooms are large with a balcony and overlook the tennis courts, the par 3 golf course and across the wide expanse of country to the north. The rooms are well appointed, large clean and comfortable. THe breakfastbuffet serving a wide range of cereals, fruit, bread, pastries and a great selection of cooked food with chefs on hand gives a great start to the day Evening meals in the Flame restaurant have always been good. Expect to pay £40 a head for a 3 course meal with drinks. The staff on reception, in the restaurant and cleaning staff if you happen to bump into them are without exception friendly and courteous. The leisure facilities are greast too. The pool and sauna etc look great though I didn't use them. I did use the par 3 golf course ... an interesting test of golf takes just over an hour to play. The greens are a bit ropey but otherwise it is worthwhile

"Perfect day "

5
12/09/2017

This hotel will now always have a special place in my heart. On the 22nd of July Me and my husband got married and chose blunsdon house for my wedding breakfast and reception. We had such a perfect day from start to finish I chose to stay there the night before so I had somewhere nice to get ready, even though I would be travelling to cricklade for the ceremony, unfortunately the weather was not on my side and began raining the minute I started to get ready. Grace, the wedding co-ordinator (who is a real life angel) spent a big chunk of the morning helping me get ready with my bridesmaids, calming me down and when my car was late doing everything in her power to help calm my nerves and rectify the situation, this sums up grace really, all day she went above and beyond her job to make sure everything ran smoothly and that everyone were attended to she loves her job and you can tell she takes pride in the weddings that she helps plan and wants everything absolutely perfect even down to feeding my fussy two year old and keeping her entertained during the wedding breakfast so that we wouldn't have to. It wouldn't be fair to not include all of the blunsdon house staff in this though. From the night before the wedding to the morning after if there's anything you need everyone is more than happy to help and all of my guests had exactly the same opinion. The food that was served in both the wedding breakfast and the buffet was so tasty, no one left hungry that's for sure! The setting is beautiful too and although we were unfortunate not to get the amazing grounds in my pictures there are also some picturesque places to have them taken inside. Honestly I could go on forever it was an absolutely unforgettable day though and most of that (apart from my husband!) was made possible by blunsdon house.

"wedding venue"

5
10/09/2017

Myself and my partner had our wedding and the reception at the Blunsdon House Hotel on Sept 2nd 2017. We chose this venue for the location, stunning grounds and the beauty of the hotel. The hotel is a little on the quirky side ( which we loved ) whilst still retaining its modern look. We stayed in the Pavillon room whilst some of our guests were in the main part of the hotel and all were very happy with their rooms ( all children in the group were catered for ). The service we received from all members of the staff was outstanding and al lour guests were made to feel welcome. The prices for drinks were of average for any hotel, The food that we had for our wedding was superb and all our guests commented on it. We did have breakfast in the main restaurant and again, food was lovely, ample choice and staff were polite and helpful. As we had booked a wedding there we feel we should make a special mention to Grace who is the wedding co ordinator, from the beginning of planning and up to the actual event, nothing was too much trouble for Grace and I found her extremely helpful and patient whenever I emailed her with various questions/changes etc. Grace helped create our magical day and we have gone away with fantastic memories. I cannot find any fault with this venue and would highly recommend it to anyone one wishing to stay or use for a special occasions. The feedback we have received from our guests is all positive. We would both like to thank all the staff at the hotel for making our day/weekend very special.

"Utter joke of a hotel"

1
06/09/2017

Utter fed up with this excuse of a hotel ! I've been coming to he BHH for the past 12 years for a business meeting every other month ! We have and absolute nightmare every time we attend with setting up a tab for drinks we always ask reception staff on arrival as all bills are paid for meeting room and the bar tab when we leave. there is always a issue at reception and for what ever reason it is that month we have to go to the bar to set the tab up ... ( hold on folks remember this is where it gets fun) we will then go to the bar and ask to set up a tab for drinks ... the bar staff always asks what room sir .. "we have meeting room 4 " we explain the same every other month .... sorry sir you can't have a tab unless you have a room ... (cue us losing patience) we always explain we have been coming for years and it's not been a problem the bar staff then explain he or she can't set up a tab from the bar and calls reception ! Where by the reception staff then suddenly are able to produce a tab and a tab number ! Success !!! But for your own sanity try to find the same member of staff who served you or you go back to step one where by the convo will start with .. what room number are you sir and the staff look at you blankly when you give the tab number! Cue bar staff checking with reception about the tab and god help you if the member of staff that set it up the tab in the first place goes home !!! Time has now come to a end time to Pay ..... GOOD LUCK with that ... What room are you in sir ..... And if you get that far good luck with a a vat receipt !

"uggghhh"

2
06/09/2017

Stayed in the Pavilion, really horrid room décor, can't describe it... looked nicer with the lights off, very dark, lovely surroundings but given a car park view and no grass in sight.... breakfast was good though.

"Family gathering for an 80th Birthday"

5
06/09/2017

Excellent amenities, very attentive staff, great food and a wide variety available. Many leisure activities, and wonderful scenic views around the hotel. Would recommend this hotel and its facilities to anyone.

"Beautifully Presented"

5
29/08/2017

Loved this place, enjoyed the buffet breakfasts! Our first little introduction to the UK. We stayed in The Pavillion for 4 nights, the room and bathroom was spacious with gorgeous views of the surrounds.

"Some good bits, some not so good"

3
28/08/2017

Because of my job, I spend approximately £18,000 a year staying at various Best Western hotels around the UK, so consider myself pretty well genned up on hotels. I must say that overall, for a BW Premier Collection hotel, Blunsdon was a bit of a disappointment. But first the good bits * good leisure facilities * good bars * good evening dining in Flame restaurant * helpful and friendly staff * clean, comfortable room * quiet location * ample car parking Now, the not so good........ * 4 bolt holes in the wardrobe where the room safe should have been attached * no toilet roll holder - loo roll placed next to the sink * no shaving point in the bathroom * cost of continental breakfast is the same as full English breakfast * Quality of the buffet-style full English breakfast pretty average (everything overcooking under the heat lamps) * tinned fruit cocktail instead of mixed fresh fruit at a BW Premier hotel? Never a good thing * wi-fi was abysmal. Working at only 9Mbps on the first day of my stay. Not working at all on the second or third days. If and when it is fixed, don't think about bringing a tablet to stream Netflix * Bedside plug sockets were round pin! This is 2017, not 1917!! How do you keep your iPhone on the bedside table and charge it overnight? * Main building corridors to the rooms look outdated and tired. The exposed breeze block look may have been à la mode in 1980, but just looks a bit cold war now So all in all, a bit of a disappointment for a Premier Collection hotel

"Relaxed bite to eat "

4
27/08/2017

Short review as we didn't stop here as guests,just popped in twice (once cycling ) whilst passing recently for quick light bite and chill time. We ate the chicken and bacon panini , it was ok nothing special and of course hotel prices. A drink each (wine and small Guinness ) with the panini there is little change from £30. What was nice was the chilled view in the garden looking across the wide open space whilst eating. If you fancy a relaxed no rush bit of time over a glass of something and a simple bar meal, the view makes it worth the trip. If you are cycling, the bike rack has only 3 slots. I could not get my bike wheel in one so we locked the bikes to the lamp post.

"Top notch facilities with a personal touch"

5
26/08/2017

This is a really nice hotel with a full range of facilities. It's locally owned and run which means there's lots of personal touches about its history and evolutIon but that does make it a bit quirky in places. We had a lovely room in thePavilion with a balcony overlooking the golf course. Very comfy four poster bed but odd that only one side had a bedside lamp. Liked the fact there was a proper coffee maker in the room. We did find the wifi could be a bit variable in the room. The swimming pool was just what we needed after a day touring and sightseeing. It's a slightly unusual octagon shape and shelves quite deeply at one point. The jacuzzi is by the pool but the sauna and steam room are in the changing rooms. I was pleased to find I could run on a woodland walk path which skirts the golf course within the grounds. It's not much more than 1k but by adding on running through the village made a pleasant 5k run before dinner. We ate dinner in the bar every night. The food selection was just what we wanted and the antipasti platter particularly nice. Tried the local ales from the bar too. While we were there we noticed a wedding party one night and a large bus group another day. Unlike what I've found in other hotels this didn't have any impact on our stay. We found all the staff we dealt with pleasant and helpful, treating us as individuals not "customers" or "guests" according to a manual.

"BLUNSDON HOUSE HOTEL"

5
26/08/2017

The hotel was smart, clean, well designed and staffed by people of high calibre. There were extensive and complete facilities including a pool, gymnasium, beauty therapy and golf course The whole experience was very enjoyable.

"Visiting friends"

5
23/08/2017

I live in Sheffield and came here to visit a few friends as I lived in Swindon a long time ago. Found a great offer to stay here and was not disappointed. Place was beautiful and everyone was so friendly and helpful. My room was really nice and stunning views.

"Great stay - happy to return"

4
20/08/2017

Stayed as part of a tour group and were delighted on the whole. Room very comfortable, spacious, and clean. Staff were generally fantastic - friendly and helpful in a manner than didn't seem 'put on' as in so many other places. Loved the décor throughout - and great artwork in public spaces. Parking very good with 'Blue Badge' drop off point and lots of accessible spaces. We would have no hesitation in returning. Only downside was water pressure (may be because of age of plumbing) and the seeming inability to have bedside lamps on without having all other lights on (my husband did ask a young woman on Reception about this and she replied 'that's correct' which we found unhelpful and quite rude). Fortunately she was the only staff member to be less than wonderful so didn't take the edge off the total experience.

"Excellent restaurant but our room needed a refurb"

4
20/08/2017

Excellent restaurant - food and service top class. Bedroom dated but OK. Bathroom however was looking very tired (ex 1980s?). Water pressure very low not providing a good shower. Mould on the shower hose. Extractor vent showing decay.

"Room ok needed refurbing, noisy hum from extractor fan, very hot, cobwebs in room."

3
17/08/2017

It was very hot when I arrived and the window was stuck shut so someone had to open it. I saw my friends room and it was nicer, larger and had an air con unit on the wall. I asked the receptionist why didn't I have a room of the same standard, my friends said executive room on her door. We had paid the same price. I could be moved to another building with air con but it would cost an extra £10 a night. I said to pass on the fact that I was unhappy with the room. Why should I pay extra. My friend had air con and a larger room on the same floor. My friend complained the next day that she couldn't sleep because the room had a humming noise. She was moved to a room the size of her flat!!! I was not happy. The receptionist did not help, the customer is always wrong apparently as all the rooms are of the same quality. I'm used to better customer service if she had been more helpful I wouldn't have got so worked up and cross. Won't stay here again.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Rencat22, Thank you for posting a review here at TripAdvisor. We were sorry to read that you felt the room you received was below par. This review should be presented in context to any third party reading as it was not entirely unexpected, it was after all used as means of threat whilst rudely complaining at the reception desk. Our senior manager on duty made every effort to contact you to discuss your complaint prior to your departure but was unsuccessful. Your entire coach party were allocated identical standard rooms in the main building of the hotel, all of a very similar specification. Any difference perceived was an entirely subjective and the basis for your complaint was essentially based on your ongoing opinion of your friends room. All of our executive rooms are located in the Pavilion (without exception) and are subject to an upgrade charge. The historic executive rooms of the main building have long been standardised. We always strive to be accommodating of a guest concern wherever one is raised, we are after all in business of looking after people and have a long record of successfully doing so. This attitude is well illustrated when we moved your friend to another room of preference whilst we investigated the extractor system in her room. That said, and in common with other respected operators, we will not however respond positively to rude and threatening behaviour. We regret to note that you will not be returning but would like to wish you safe ongoing travel, wherever it may take you next. Your sincerely Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"pleasant stay"

4
09/08/2017

Everything very good except check out time being 11am. Too early for a weekend leisure stay after a party . The pool was good but too full of children to be able to swim . I like to swim when travelling for fitness , relaxation , to unwind and to prevent recurrence of back trouble , therefore i need space to swim without children EVERYWHERE dominating the entire pool . I suggest either a roped off area for swimmers or times when children a prohibited the pool .

"Really comfortable stay, it could do with a bit of a make over though"

4
07/08/2017

I stayed here with the wife as I was taking part in a triathlon just up the road so the location of it was the selling point more than anything else. I left it last minute to book accommodation and as this was so near it won by default. I read a few reviews before I booked just to make sure it wasn't a whopper and all the reviews all came up good so I booked. All in all the hotel is great, the room was big, although we were told we were upgraded, there was a wedding on so that might have been why. The bed was huge and really comfy - a got a good nights sleep before the race so bonus. The only negative is the decor and general feel of the place. It's very much stuck in the mid 90's. It must have been the inspiration for the Travel Tavern in the Alan Partridge series. Everything was of this theme. I'm sure there is/was a market for this look and feel but it really wasn't for me. But like I say, the room and the bed was good...just being critical of the decor, which is necessarily what you buy when booking a room, possibly?

"Nice"

4
04/08/2017

Lovely hotel but extremely buzy in restaurant and couldn't get a decent time to book a table so had room service which was great again the same problem for the Sunday lunch time they heavily booked up in advance?? So I would book restaurant well in advance before you're stay,the hotel is very clean nice staff and would definitely return

"60th wedding Anniversary meal"

5
31/07/2017

I just wanted to thank you for an amazing evening on Friday night for my Parents 60th wedding anniversary. The food was out standing. The service was perfect. Everyone had such a great evening. Please thank everyone involved in making it such a success. My Mum and Dad were so happy with the room, the food, their bedroom, everything really. It was a truly memorable evening and I can't thank you enough.

"Friendly staff, Tired property which has an identity crisis"

3
27/07/2017

Firstly I would like to say the staff where very friendly and helpful. The only thing was (not for me) but maybe the knowledge of wines wasn't great at dinner (these where generic names not where they came from). The overall feel of the property is it tired and a mish mash of styles so it's hard to know what the property wants to be. It's almost like it wants to be an old colonial style but it doesn't quite work and the coffee area is more like a leisure centre from the 90's (with lots of people doing sports then walking through which doesn't add to the atmosphere). The soft drink was watered down. The food in the restaurant was presented well and the only room with air con in the building. I opted for the Beef burger and chips which to be honest where very pub style and the burger could do with less salad and a nice BBQ glaze to go with it. The chips where pretty bland. Breakfast was okay though the scrambled eggs where a funny colour in places. The rooms where tired with no air con (considering it was 26c) and only a fan supplied. I was in a room with extra bunk beds (not sure why). Again the overall feel of the room was dated and could do with updating to a more modern standard. The bathroom had a plastic wall mounted hairdryer and the feel was if that of a hotel room in Europe. I think if the property had an image over haul (keep the heritage but with a modern twist) there's potential but each area seems completely different. And the corridors where pretty depressing as they felt like "prisoner cell block H" so I'm not sure what that styling was about? The gardens outside looked lovely.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Musicmansutton, Thank you for posting your review here at TripAdvisor. The original Blunsdon House originally dates back to the late 1800's and the hotel has successful grown around the house over the decades. It is decorated accordingly, blending period features with English country house charm, blended with modern additions constructed over the decades. We appreciate that the premises is not entirely modern but the character this adds is often well received and appreciated by our customers. Given the prevailing cool and damp climate of the UK, air-conditioning is still contentious in UK hospitality. However the hotel itself is extensively air-conditioned, all of our bars (3), restaurants (2) and function rooms (11) have air conditioning, as do all of our executive bedrooms (48) and and approximately 60% of our house bedrooms. You will be relieved to learn that we in the process of of retrofitting air-con to our house bedrooms as we speak, as part of our rolling refurbishment programme, indeed 8 rooms were completed only last week. We were delighted to read that you found all of our team welcoming, professional and accommodating and we hope to see you again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Coach trip Downton Abbey and Cotswalds"

5
26/07/2017

This hotel was so amazing. The room was so spacious and had everything you needed. The staff where so helpful and kind and friendly. The food was excellent. So tasty and lots of choice. Would recommend this hotel to anyone. Thenkyou for a wonderful stay. Xx

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Catherine W, Thank you for taking the time to review us here at TripAdvisor. We were delighted to read that you had an enjoyable stay with us and that you found the hotel to be "amazing". We hope to see you again soon and wish you all the best for your ongoing travels. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Poor/ Very Average"

2
23/07/2017

Positives: great golf course, food was very nice Negatives: Breakfast and dinner service in the restaurant was very poor, lots of staff in a nearly empty restaurant who on numerous occasions ignored us. Hotel rooms are very old fashioned, lock on the bedroom door was faulty so couldn't lock it at night and the bedroom window was left open and wouldn't close so left it open for our stay! In need of a refurbishment in the main building.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Adventurer9899, Thank you for posting a review here at TripAdvisor. We were sorry to learn that aspects of your stay fell short of expectation and that in particular you had a problem with your bedroom door lock. All of our rooms are fitted with Vingcard systems that afford industry leading security, reliability and accountability. Furthermore we are currently unaware of any door in fault condition. We would greatly appreciate it if you could contact our operations team at [email protected] and elaborate further on this issue, so that we can thoroughly investigate. Kind regards

"Mid Week Lunch"

4
20/07/2017

This hotel is tucked away in Blunsdon but worth finding. Neat, tidy and clean, with plenty of parking. There are two places to eat, light bites in the bar, or a carvery in the main restaurant. Wouldn't say the food is wonderful but it is value for money. The restaurant staff were extremely nice and helpful but couldn't say the same for the young lady in the bar. When ordering our first coffee, she had to finish a yawn before answering my request!! Maybe she felt she should be paid to get up that morning !! Wouldn't stop me returning though as it's just far way from Swindon to be quite.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Lynda V, Thank you for taking the time to review us here at TripAdvisor. We were very please to learn that you enjoyed your meal with us and we hope to see you again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Prom 2017"

5
11/07/2017

Our school held the Year 11 Leavers Prom at Blunsdon House Hotel. Communication with the events team was brilliant and queries were always answered very swiftly. They also managed to handle last minute changes on the day with no fuss. In our package DJ, decor, professional photographer, welcome drinks and a 3 course meal or buffet were included in the price. This made organising the event a really smooth process and a lot less hassle than organising entertainment separately. On the day the venue was prepared for us including decor and all special requests we had were laid out for us. It looked beautiful.The evening was brilliant and we couldn't fault the set up or service at all. The food was also fantastic. The entertainment included in the package was of a really high quality - everyone loved the DJ and the photographer was a great addition to capture the night. I would highly recommend Blunsdon House Hotel for any event as they went above and beyond to make our night special for staff and students alike.

"lovely views from pavilion room balcony"

3
10/07/2017

ours was a birthday and anniversary night away and choose this hotel is it was fairly close to friends we were visiting the following day. first impressions were fine when we drove up to the hotel and the room in the pavilion building was as expected and the balcony is lovely to sit on in the evening particularly in the hot weather. It was quiet in the pavilion but a large wedding party was in the main building. we were slightly disappointed that our special occasions we were celebrating had not been acknowledged by the hotel at all despite notes being put onto the booking. we go away for our anniversary every year to various chain hotels and always have lovely acknowledgement, such as petals on the bed or strawberries, etc. room and grounds we well presented and kept clean. the pool and leisure area was ok and pleased that it is adults only after a certain time. although facilities are quite small, being provided with towels was good. The golf course was very dry and quite dusty and needed a little tlc but the hot weather hasn't helped this so not too much that the grounds person can do. we used carries bar and ate in there, although a little bit of a wait for a sandwich which we put down to the large wedding party having their wedding breakfast at the same time this was good and drinks prices are reasonable for a hotel. What let the hotel down for us was the Flames restaurant; our evening meal was returned as the side dishes were cold, but this was rectified quickly (but no apology) and the meals were full of flavour so assumed it was a busy Saturday night and the chef was under pressure. Breakfast however was a shambles as the kitchen appeared under staffed and possibly the same chef on in the morning that was on shift the evening before. he could not keep up with demand and wasnt replenishing hot food until it had completely run out which with the delay of cooking times made it impossible to get a full cooked breakfast. when we did get scrambled eggs this had a lot of shell in it so wasn't pleasant. fruits and juices we not refilled all the time either. we ate at 9am and restaurant was due to shut at 10am so not as though we were the very last in. this was extremely disappointing as booked bed and breakfast as extra.

"A place to relax and be taken care of"

5
10/07/2017

It is always difficult returning to a hotel which you have found to be excellent, they have a lot to live up to and you are always worried that maybe this time will not be so good. This was our third stay at the Blunsdon and it didn't disappoint. We stayed in a Pavilion room for the first time – it was really lovely. We had our own balcony, a beautiful spacious and comfortable room, with a huge bathroom having both bath and shower. Even with the hot weather the doors to the balcony provided a welcome breeze and we were able to get a good night's sleep. These rooms are well worth the price tag. We can highly recommend the Flame Restaurant. If, like me you have allergies to some food types the waiting staff are very helpful, know their dishes and are happy to consult with the chef if in doubt. The menu is imaginative using quality products. Beware of the puddings they are just too scrumptious! If you need to walk after dinner they have a lovely wooded walk around the edge of the golf course, with strategically place benches to enjoy the wonderful vista over the open countryside. Although the hotel was clearly full, with a number functions running, we still felt valued. Our stay was so relaxing, we will defiantly be returning.

"Not to your usual standard"

3
09/07/2017

We visit this hotel at least twice a year and on this visit some of the usual sparkle had been lost. We always stay in the pavilion it is a great addition and each room has a balcony and most have lovely views. We noticed that items with the hotel signage were missing from room, the phone and no welcome booklet or guide. We can work around it, I guess they are being updated. We had no wifi or TV for most of our stay, when we called reception they said it was a known issue. It wasn't fixed before we left and when I mentioned it at checkout reception said it should be sorted now and seemed surprised when I said it had not. No explanation or apology was offered. I would also mention a guest at breakfast in socks and dressing gown was a little surprising, I know you wish to relax at a hotel but that is a step to far. So it gives us the dilemma, do we return and hope the old service is restored or look for somewhere new...

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Justus4Uk, Thank you for leaving a review here at TripAdvisor. We are sorry that you felt that we fell short of our normal standards. We experienced several technical problems over the weekend arising from a series of short power cuts which damaged several pumps and some of our I.T infrastructure (a fibre module). Please accept our apologies for any inconvenience this caused. We are are in the process of re-branding the hotel which is why you notice several of the new items missing, please be assured they will be back where they belong in the near future. We sincerely hope that we will see you again soon and until such a time wish you all the best. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel

"Leave if you get allocated room 161"

1
08/07/2017

We upgraded to an executive room as it was hot and we wanted air conditioning. The air con in 161 did not work and could not be made to work. It was very very hot. Whilst at dinner the promise to get the temperature "down by a few degrees" was supposedly met by the installation of the oldest, noisiest tower fan you have ever seen. It made no difference whatsoever. The flame restaurant has excellent AC and I was able to cool down until I got back to the room. A shower was the obvious antidote to being hot and sticky but there was no hot water ( management - please no comments about if it was so hot why did you need hot water). A call to reception revealed that it was a known problem! Marvellous. The staff are excellent and the food is good pub fare not fine dining or gastro pub standard. In summary it's a bit like a posh hall of residence for a university it is NOT a 4 star hotel it's too shabby and badly maintained to warrant 4 stars. Maybe the other rooms are OK but 161 is not a good place to spend a hot July night. It is now 11:40 and an insistent little man has demanded to enter our room to sort out the water, despite us having told reception to leave it until the morning. I just want it to be the morning so that I can get out of this place. In fact if I wasn't tired I would leave now. Fawlty Towers was never this bad.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Mark B, Thank you for posting a review here at Tripadvisor, we are sorry to learn that you did not enjoy a comfortable stay. We encountered a series of short power (grid) cuts on Saturday afternoon which knocked several plant systems and circulating pumps offline, in addition to damaging our I.T infrastructure. This was about as far removed from a "known issue" as is possible to be. Our maintenance engineer attended site shortly thereafter and successfully resolved both the hot water and cold water (AC) circulation issues. This was followed up by a courtesy visit by our duty manager, Alex who was able to confirm that the issues had been successfully resolved. It is regrettable that you felt the need to vent your frustrations here on Tripadvisor, the situation was both unforeseen and caused by factors beyond our immediate control - we can only offer our apologies in this instance. However we were very pleased to note that you found our team to be excellent and accommodating throughout the hotel. We wish you all the best for the future. Kind regards

"Short weekend break"

5
04/07/2017

Myself and my wife stayed at the Blunsdon House Hotel in the Pavilion annex shortly after getting back from our honeymoon (we had the blues and needed a getaway). As we've stayed here before we knew what to expect and as always we had high expectations which were met with ease. We both ate off the a la carte menu and the food was incredible, plates hot, served to a gorgeous standard and presented with finesse. The rooms were a tad warm, but the lady on reception (her name eludes me - sorry!) was fantastic and arranged for a fan to be brought up to the room as soon as possible. Spa facilities were good, however we didn't opt in for any treatments so can't comment. There was a swimming lesson for some children in the pool, but in my opinion this added to the atmosphere - they weren't too noisy, just having a great time. Wifi was available in the hotel and in our room, which was strong enough to stream netflix late in the evening, but I wouldn't recommend trying to download anything. Not a bad thing, most / if not all hotels we've stayed don't have a strong download speed, just a good streaming speed. Overall a wonderful stay and a great weekend retreat. Looking forward to coming back again.

"I'd prefer to say it was 'good' as neither average nor very good."

3
01/07/2017

We thought this was going to be 'plush' considering the price paid but, didn't have the 'wow' factor for us. Good points......excellent food and service at dinner. Poor points.....stupidly small pool......filled with toddlers having a swimming lesson, not sectioned off, and their parents kinda blocking the way to changing area. Even worse, spa pool not working, so couldn't even sit in there a bit further away from splashing and noise. Average......Spa area. Bit chilly having to go outside to another building in the wind/rain.......then after spa treat - which was excellent - apparently no 'relaxation room' before going back out to the elements. It was oky overall, but won't be my first choice in the area.

"70th birthday lunch"

5
25/06/2017

Very good venue for lunch and reasonable prices. Staff excellent, very helpful and pleasant. Carvery menu of three courses. We arranged for a birthday cake to be presented after lunch and this was done. Coffee served in lounge with wonderful views across the cotswolds.

"Wedding Anniversary"

5
25/06/2017

Today we celebrated our 57th Wedding Anniversary ,& we did so with two of our friends . We decided to have a Sunday lunch in the Tawny Restraunt at the Blusndon House Hotel , my wife & I have frequented this hotel many times over the years ,but our friends had not been there for many years ,we all enjoyed the meal & the staff could not have been belter ,even if they had been a four red star hotel, our friends loved the day core & the facilities also the pictures views which surround the hotel , the hotel its self is in very old village on the north side of Swindon it a small school & old pub a shop a Methodist chapel & a church ,can I suggest you come & stay at the hotel & have a walk around this village, perhaps some one could give you a guide . Roy Small

"Memorable birthday celebration"

4
11/06/2017

Another great family lunch celebrating 21st birthday carvery good quality and service excellent Rare roast beef if you want it - revelation ! Only disappointment had to send two glasses of wine back due to dirty glasses ! Dealt with efficiently and politely by the team - they should not need to please sort it out

"Disappointed with bar staff attitude "

1
28/05/2017

Sadly the bar staff (female) ruined our experience today. We were enjoying the facilities and atmosphere up until the point we descends to order some chips. We are a group of over 20 adults and children socialising before a trip abroad. A mistake on ordering a bowl of chips on there part (£3) resulted in an appalling attitude by the bar staff and a bad feeling of the whole experience. An unnecessary conversation with the manager and a feeling of not wanting to visit again. Considering our party had spent well over £100 this afternoon on drinks and food this was totally unnecessary considering it was a £3 bowl of chips. Can't fault the male bar staff but the female needs training on customer service.

"Bar and food"

5
25/05/2017

Here on a Thursday evening come in late to meet a friend and we decided to have a few drinks and a burger. It was nearly 10pm so we ordered a burger as it comes and have to say one of the best I have had, the burger cooked really well the salad fresh and bun just right. Service very very good. Staff friendly. Will be back soon for sure.

"Ladies Festival "

5
18/05/2017

Spent the weekend here. Very well looked after. Friday eve buffet very good food. Sat evening gala dinner, all food Excellent. Good selection of Wines. Good facilities pool, steam room, sauna. Hotel Great.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Tony G, Thank you for posting a your concise review here at Tripadvisor. We were delighted to read that you had an enjoyable Lodge dinner and stay with us and hope to welcome you back to the hotel again soon. Warm regards Chris Clifford Ownership family For Blunsdon House Hotel Ltd

"Reunion night"

5
16/05/2017

Stayed on Saturday night for a small reunion in a busy hotel with another large dinner party at the same time, The staff coped admirably with all requests, including going to another bar for draught beer, the accommodation was comfortable and quiet. We appreciated the owner's attention while planning her fathers birthday lunch.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear philwelk, Thank you for posting such a glowing review here at Tripadvisor, we were delighted to read that you enjoyed a successful event with us. Mrs Carrie Clifford (my mother) was the lady in question that you met on the night, she will be very pleased to learn that you appreciated her efforts. We hope to welcome you back to the hotel again soon and until such a time wish you all the best. Warm regards Chris Clifford Ownership family For and on behalf of Blunsdon House Hotel Ltd

"Nice location, very friendly staff"

5
14/05/2017

While some of the hotel is starting to look a little dated, it's maintained very well. The staff is all very friendly and professional, especially the bar staff and the front desk. The property offers some really nice views and is nice and quiet. The bar prices are a little high in my opinion, but the food at the bar offers a good value. The Flame restaurant is very nice and not too expensive.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear randomguest2017, Thank you for taking the time to review us here at Tripadvisor, we were delighted to read that you enjoyed your stay with us. We have a rolling refurbishment programme in place for the premises and you may be pleased to learn that Carrie's bar will undergo a refurbishment this summer. We hope to welcome you back to Blunsdon again soon. Warm regards Chris Clifford Ownership family For and on behalf of Blunsdon House Hotel Ltd

"Nice location"

2
14/05/2017

Considering this hotel is on the outskirts of Swindon, the location feels very rural. We stayed one night for a function. Our room was clean and spacious, though very dark even with all the lights on. The lighting in the bathroom was not good enough to put make up on, luckily there was enough natural light, when curtains were opened fully. But , the meal was disappointing. Do not order a mushroom risotto, it looked like day old porridge and had no taste and was cold. I asked for a replacement, omelette, which considering how busy the kitchen was, came quickly and was very good. I would have thought that a four star hotel could do better veggie options.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear hildagard69, Thank you for reviewing us here at Tripadvisor. We were sorry to read that you did not have an enjoyable vegetarian meal during your function with us. We offer a wide variety of vegetarian options at our events, they are however pre-selected. We were glad to read that the replacement omelette was acceptable and that in general you found the hotel pleasant, warm and welcoming. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"A Lovely Hotel, but..."

3
14/05/2017

Just returned from a two night stay at the hotel. Lovely hotel and facilities in a great setting with fantastic views across the vale. Great facilities including a golf course and a short woodland walk around the perimeter. Rooms are clean and well proportioned Why the average rating? I'm afraid I found the food a real let down. We had an evening meal in the flame restaurant and the quality of the food was just not right at all with the meat being very tough and flavourless. Having highlighted this to the staff we received a sorry but not much else they could do. A good selection of food at Breakfast but the cooked breakfast is completely let down by a very low quality sausage which was inedible on the first breakfast. The second morning it was cooked a little better so just about edible but still a poor quality sausage. Second evening we cancelled our booking in the flame restaurant and due to functions we were recommended the Hand in the Heart pub which is just down the road. Ended up staying in the hotel and having room service and they managed to cook a pizza okay which was theist meal we had in what is a 4 star hotel. Lunch options are available in the larger of the bars which was quite noisy and canteen like. Had a beef Panini which was not very good with very little beef in it. leftovers from the carver perhaps. So in summary great hotel, lovely grounds, Rooms are well proportioned but everything is let down by the general quality and presentation of the food.

"Good conference / training base"

4
11/05/2017

Visited here for a conference / training event. Nice looking hotel with plenty of parking. Service was polite and staff were friendly. Facilities are okay, I think the ceilings are a bit low so seems a bit dark. Lunch was good, great food to choose from and plenty of seating to relax and eat in peace. Overall quite a good venue.

"Simply Gorgeous."

4
02/05/2017

This is a lovely hotel in beautiful grounds. Our room was really nice & better than average. If staying as an independent guest, it would be spot on. We were on a coach tour, so had different food than other guests. The menu we had was limited, but the food on the whole was good. Only one thing that could be improved is that there wasn't enough information in regards to where things were. No information pack in the room. We had to keep asking at the reception. We didn't even know where the bar or dining room were! I would stay again as an independent guest.

"Good all rounder in peaceful village"

4
27/04/2017

Stayed for a weekend as part of a tour group . Overall I enjoyed my stay and the main things they get spot on God sized rooms, friendly and helpful staff, good quality food and cleanliness. The rooms are very big and everything you could need , tea making , big TV, free wifi , wardrobe, toiletries but I would have liked a bottle of complimentary water, There is also a family feel to the hotel despite being a large chain. The leisure facilities looked good but I didn't have time to us them but I did walk around the ground and there is lovely woodland walk an great views. There are several places to sit with a drink both outside and inside if you don't want to stay in your room. The only small niggles I had were . the phone didn't ring so I din't get my wake up calls , there was a party on the Fri day night with loud music until midnight so kept me awake ,why not put the party guess near to the party in future . Dining was good and generally waiting good. But when it came to after dinner tea and coffer there was long wait after they poured our drinks u to when they brought the milk and hence cold tea. I suggest they bring the milk first. But I would return to this hotel if I needed an overnight stay in the area on way to a cruise for instance instead of staying at a service station

"supper"

3
26/04/2017

We had a meal with a friend at the above hotel, which we have done many times before. On this occasion except for the restaurant manager all the staff were new and really really young. They were clueless, kept getting things wrong. On paying we put the tip on the bill like we have done many times before only to be told could we please give it in cash as when its on the bill the staff dont get it, the management keep it!!!! Is that even legal???

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Jude0707, Thank you for posting a review of your recent meal here at TripAdvisor. We were sorry to read that you felt that the age of our team was an appropriate point to offer criticism. We feel that while inexperience itself may be cause for concern, one's age is not. Your feedback have been shared with the restaurant manager so that he may focus his efforts on development of the individuals concerned. We do take a great deal of time and effort to train our team and make them feel empowered and included. With regard to your comment on staff gratuities, as UK law stands all tips are the property of any given company and not the individual server. This is a topic of hot debate in hospitality as many unscrupulous employers (including multi-nationals) use this money to "top up" wages to meet statutory wage obligations. This is NOT a stance that we agree with or have EVER taken, in over 50 years of operation. Legality and morality sometimes diverge. Given your prior assessment of the team on the night, we are surprise and saddened that you would take and repeat this potentially damaging information at face value without any verification or further enquiry. It is about as far from the truth as is possible. We take exceptionally good care of our team as reflected in our staff retention rate and the many decades of service provided by some. All staff gratuities at Blunsdon House are declared and used for the sole purpose of funding staff social activities, parties and prizes - the specifics of which are governed by an elected staff committee. If you would like further information on this we would be happy to provide it. We note that you have in the past made many successful visits to the hotel without prior cause for concern. From your review it is only possible to assume that you had an enjoyable meal and we hope to welcome you again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Bar Snack"

4
26/04/2017

We popped in on a Sunday for a couple of drinks and a bar snack. We both chose the burger with fries both lovely and just right amount of fries. The menu is varied but it could do with a couple more choices on there. Perhaps a steak and chips combination or some sort of jacket potato and salad option or fish and chips. There are sandwiches and paninis but mains are the burger, pasta and pizza. I did have the pasta once before but like I say a couple of other options would be good.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Marmitelover1, Thank you for taking the time to post a review here at TripAdvisor, we were glad to read that you enjoyed your bar snack. You may be pleased to learn that in the early summer we will be entirely refurbishing and re-evaluating our offering in Carrie's bar. Your feedback will be taken into consideration during this process, it is both welcome and appreciated and we hope to welcome you back again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Lovely setting and very good service"

5
26/04/2017

I was one of a coach party of 47 pensioners from Lancashire and can thoroughly recommend this hotel. The setting was beautiful: the hotel was very clean; the room was very comfortable; the catering, including waiters and waitresses, was excellent too. I benefited from swimming in the octagonal indoor pool (5-6 strokes a width). Any minor snag any of us had was immediately rectified.

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Ratti50, Thank you for posting a lovely review of Blunsdon House, here at TripAdvisor. We were delighted to read that we were able to successfully and comfortably accommodate your tour group and we hope to welcome you back again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Not as expected"

3
14/04/2017

2nd visit as always, customer service was exceptional, sadly as on first trip ordering food in the bar is a long wait, even for sandwiches, the menu is very limited. Evening dinner was nice but not exceptional, service was prompt and frendly,¥ Menu again limited if you have children. Just love the rooms here. Breakfast is awesome

Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Dear Jerry L, Thank you for publishing a review here at Tripadvisor. We note that you found the customer service to be exceptional and that the food was nice throughout (with breakfast in particular being awesome). Whilst our food offering in Carrie's bar was recently changed, it is still highly competitive in the 4* market place. In addition to our bar snacks we also offer an extensive menu in our adjacent restaurant, Flame. Both are tremendously popular and as such often very busy. All of our food is freshly prepared to order, please accept our apologies if you felt the wait was unacceptably long. We hope to welcome you back for your third visit soon and until such a time wish you all the best. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Good hotel"

4
13/04/2017

The evening meal was good, and the breakfast was excellent. The service is good, and the rooms are clean and spacious. I always look forward to coming here and always pop into the whiskey bar for something I've never tried before. There is a pleasantly chilled atmosphere.

"Excellent Best Western hotel "

5
11/04/2017

Called in to check facilities, planning a visit to stay with friends. Staff very friendly, attractive lay out of hotel and several cosy lounge areas. Had lunch in the carvery. Excellent choice of buffet style food. Had the three course meal £15 ended with fruit salad which was fantastic, if we return we would order one to share, as the portion was so large.

"Very helpful for our large group"

4
20/03/2017

The staff are professional and incredibly friendly. Our group trip was extended by nearly two weeks and they were patient to work with us to ensure we had enough rooms for our extended stay. Carrie's was great. I was looking for a salad for dinner that wasn't on the menu. They asked what I wanted, asked the chef, and they made it for me. It was great!

"An Ecaellent weekend"

5
05/03/2017

There where six of us in a party , taking up three rooms ,starting on Saturday the 4thMarch dinner until Sunday lunch on 5th of March , our rooms where in the old part of the building which we found are very much to our liking ,room enough to have small gathering in ,clean & tidy plenty of drawer& wardrobe space , I have been to meny funcsions in the past ,with an orgainsion called Moose International they were ladides nights ,& the hotel managed them very well ,the food for thoughts functions & in flames "restraint for dinner & breakfast " was excellent , I can recommend going there Roy SMALL

"Two night stay"

4
01/03/2017

Me and my partner stayed for 2 nights just before valentines day. We arrived 40 minutes before check in time which wasn't an issue and we were able to check in straight away. Very friendly reception staff who explained where all the facilities were in the hotel. So far so good. We booked through Best Western as both me and my partner work in a Best Western in the West Midlands so got a really good rate. We went to our room and must say we were quite underwhelmed, the room (234) was quite dated but relatively clean apart from the none slip bath mat had black mould spots and the lamp didn't work, these issues were quickly resolved by a Porter though. We had a fabulous meal in the Flame restaurant and again the staff were brilliant! Nothing seems too much trouble for the staff at the hotel and this made our stay. We both had back shoulder and neck massages on the Sunday morning in the Spa which is amazing!!! The bar food is good and reasonably priced. We actually got engaged on the Sunday evening and we're congratulated by staff which was lovely.. a complimentary drink wouldn't have gone amiss but you can't have everything. Overall a lovely stay and would definitely go back, even being slightly disappointed with the room, the rest of the hotel, food and staff are second to none.

"Beaaitiful Hotel on the outskirts of Swindon"

5
21/02/2017

I would Highly recommend this Hotel if you are staying in Swindon. I have stayed here a few times and have always had a lovely time. Gorgeous rooms and always clean and tidy. The food here has always been great and the Bars all individual. Welcoming and helpful staff throughout.

"Amazing service!"

4
13/11/2016

Spent this weekend here on a planned reunion. 3 weeks before my visit I had knee surgery and was left sporting a locked brace which severely hampered my mobility. The reception staff pulled out all the stops to ensure that I had the "most appropriate accommodation" to suit my needs. They went above and beyond ............ Thank you Reception Staff.

"Fireworks night!"

5
09/11/2016

Myself, better half and a couple of friends came down to Blunsdon House Hotel for fireworks night, the evening was BRILLIANT, fireworks were spectacular, the food was warming and the beer was clear and crisp. We didn't stay the night due to them being so busy, but I guess this isn't a bad thing. The staff were friendly and helpful, and the management were even on hand to help with any questions the customers had. Overall, second great experience at this place, will be coming again in the new year - keep up the great work.

"Do not waste your money!!"

1
08/11/2016

If you are looking for an overpriced stay, with an old tacky prehistoric vibe, wish to be treated by hotel staff as if you're a piece of dirt, then please book here, you will not be disappointed!! Our room was in the main building looking out over the car park, to say it was stunning is an understatement. Thankfully we were only here for one night!!! Broken, cracked wall tiles in bathroom, with a finding nemo fish theme was unique. The added bonus of a cold shower/bath was ideal, very much worth the £129 room rate. We spoke to reception about this, offered another room, yet still the same problem. The rooms are in need of major modernisation; green flowery carpet is very 80's. The room had a broken door handle, and black marks over the walls, not what you would expect of a so called 4-star hotel. We hoped the food would be slightly more positive, but this didn't seem to be the case, tasteless dinners and Brakes frozen desserts. Anyone looking to book.....Your be better off booking into the travel lodge just down the road. Plus the food in the pub adjacent to it is lovely!

"Bus holiday hotel pleasnly surprised"

5
05/11/2016

After the last hotel we stayed at with the same bus company turned out to be dire we were pleasantly surprised to be staying at the Blunsden house. Porter service was provided if required. The room was excellently appointed, quiet, Huge comfortable bed. The bars were comfortable and pleasant, Beers choices could have been better not enough real ale for my taste. Great view from the back of the hotel swimming pool, golf course, a great patio area outside. The food we were served was included with the bus trip, so that could have been a bit better, but it was as expected for inclusive dinners, Breakfasts were excellent though same as for all the other guests.

"Great staff and service"

4
05/11/2016

Stayed here I night on 31st October with my wife as a stopover after visiting friends and before travelling on to Oxford. Booked room via Trivago and paid £103 for double room without breakfast. Interestingly this rate was lower by some margin than quoted by the hotel on its own web-site which I mentioned to the receptionist. She did say that had I telephoned they would have priced matched and no doubt saved their commission payment but who bothers to telephone these days? Perhaps needs looking by Blunsdon's marketing people. We were allocated room 118 on the ground floor which turned out to be a twin rather than double and was quite spacious with large bathroom/wet room suitable for disabled access. Good power shower and hot water. Excellent free wifi. However, the downside was that I think this was one of the older rooms in the hotel and certainly needed a makeover e.g. worn and tired carpet, not very comfortable beds and headboards that banged on the wall when getting in and out. Lighting was poor too and my wife had difficulty seeing to her makeup etc. Bar staff were very helpful when I purchased drinks and bottled water to take to the room. Equally breakfast charged at £12.95 a head was excellent, well prepared and presented with great service from the staff. We didn't eat in the restuarant the night before but based upon breakfast experience would recommend. So in summary, room price offering needs more consistency, some rooms need updating but reasonable value - more so if you use all the hotel facilities. The location is quiet but easily accessible to the A419 and other major routes. Staff and service are excellent as is the catering. Would use again but ask for a better room.

"No, No, No "

1
05/11/2016

What a huge disappointment from the start On arrival to reception - No room upgrades if you don't book your room direct with the hotel No customer service from reception, here's your key..... No peace and quite - Room 328 sits directly above the hotel kitchen's extraction unit, which means the room echoes with a dull humming, but don't panic it goes off at 11.30pm - FFS it comes back on again at 5.30am No point booking this hotel again!

"Blunsdon House, a great hotel"

5
04/11/2016

Our three nights stay on a Bibbys Tour was great value for money. It was the best single room I have had since I stopped business travel, a king size double bed with good room amenities. The food was good and the smiling staff excellent. They provided a wheelchair when ours was broken in transit and offered help to repair ours. An interesting chat on an evening with one of the staff who gave us a potted history of the hotel. It was very clean and warm with lots of space and good bars. I am incapable at this stage of my life in writing reports the length of War and Peace and so will complete the requisite number of words, two hundred, by the easiest method. Our three nights stay on a Bibbys Tour was great value for money. It was the best single room I have had since I stopped business travel, a king size double bed with good room amenities. The food was good and the smiling staff excellent. They provided a wheelchair when ours was broken in transit and offered help to repair ours. An interesting chat on an evening with one of the staff who gave us a potted history of the hotel. It was very clean and warm with lots of space and good bars.

"Excellent"

5
02/11/2016

Stayed at this lovely hotel on a Tuesday night for a business meeting. I was very impressed this is certainly one of the better hotels I have stayed in for work. All of the staff were very professional, polite and service was top notch. There is a gym and pool ample parking and free WiFi throughout. We ate in the Flame restaurant (there were 8 of us staying) where again service was fantastic only to be outdone by really really great food. I had a rump steak which was the best I've had in some while. All of my colleagues also commented about how good their choices were, from shepherds pie, fish and burgers so certainly a very talented chef in residence. The room I had was very good, plenty of space and facilities all taken care of. I didn't stir once all night so the need must have also been good. Check in and check out was painless and swift. All in a very good experience highly recommended. Thank you Blunsdon House

"Excellent Hotel On The Edge Of Swindon"

4
02/11/2016

I had 2 days of running training at a company in Swindon and stayed overnight at this hotel, at a corporate rate, which made it good value. It's in a really nice setting, in it's own grounds, away from main roads, but easy access to the A419 and Swindon centre and industrial areas. Hotel is very spacious and nicely decorated and furnished Bedroom was tastefully decorated with good furniture and comforatable bed, We ate in the main restaurannt and food choice & quality was excellent, as was the breakfast. I would vertainly recommend this hotel for a comfortable business or leisure stay.

"Sumptuous and friendly"

4
01/11/2016

This hotel has kept it's family-run feeling even though part of Best Western. Room facilities are above average with luxury curtains and fittings. Fresh coffee machine are included in each room. An internal vestibule in each room means zero corridor noise and light: unlike some hotels! It's 4 miles away from the centre so if you stay here you stay here. The fitness centre and 9 hole golf course may make that easier. Breakfast is above average with wide selection worthy of a more upmarket hotel.

"Overpriced"

3
26/10/2016

I was disappointed by the standard of the room for the price paid £129, very tired looking, the bathroom was sub-standard for a 4 star hotel and like the bedroom severely in need of updating. I found the restaurant to be rather overpriced for the standard of food and breakfast was spoilt by ants on the counter with jams. I found the hotel to be slightly devisive in it's pricing structure and inflexible regarding complaints. I would not choose to stay here again.

"Lovely relaxing hotel"

5
24/10/2016

We met up with family for a birthday celebration We cannot fault the helpfulness of the staff And they went out of their way to make this special for us all The hotel is so relaxing with such a lovely atmosphere we are so glad we chose somewhere with so much character.

"Great hotel"

5
24/10/2016

Hotel was friendly , food was really good , bedrooms clean and tidy , maid service everyday. Although we didn't use the pool facilities or gardens , they looked very nice. Nice bar area with live music on the Friday we stayed. Wedding on the Saturday which was in another room ,so didn't affect the rest of hotel. Four of us had a really pleasant stay, and would come back again.

"No way a 4 Star"

1
23/10/2016

Attended the hotel on a coach trip with Arvonia coaches. We were greeted at the hotel by a Greek manager who welcomed us and said he was there to look after us and to be there for all our needs. He didn't live up to his promise as we never saw him after ,checking if everything was all right. The rooms were very nice and clean but the hotel needs a bit of TLC. It's looking old and needs a coat of paint. We had 3 nites bed,breakfast and evening meal. Breakfast was fine but the food we were given in the evening was very poor. We had a menu but just 3 choices of each course, .we had the same type of veg every nite and on the second nite it was cold and we had to send it back. On our first nite service was very slow. My wife and I asked for chips with our meal on the second nite and you would think we had asked for the Crown Jewels as the waiter had to go and check if they could cook chips.can you believe this. I would say the standard of food we had in the evening was like being in a holiday camp. I would rather have paid a little extra and had decent food off the menu. Would I recommend this hotel on the standard of food we had no chance I would urge readers to be wary of attending this hotel. Also if you do go to the hotel take a loan out for the bar or take your own drinks to the room,£7 for a large glass of wine.you can get a bottle in a supermarket of the same brand for£5 to £6 pounds. £4 for a brandy that's one measure . I bought a half bottle for £7 and drank it in my room that's 15 measures . I think I've said enough now

Blunsdon, Owner at BEST WESTERN PLUS Swindon Blunsdon House Hotel, responded to this review
Dear Ian R, Thank you for sharing you opinion of Blunsdon House here at TripAdvisor. You will not be surprised to learn that we fervently disagree with the contents of your review. Thankfully so do various independent industry experts and most importantly, the vast majority of our customer base. Your underlying issue seemed to be food choice and the fact that you attended the hotel as part of a group and were treated as such. Coach companies very clearly specify the menu and requirements for a tour at the time of booking, which we then provide. It probably would have been worth you checking these details before booking your holiday with them - to then hold us account because your felt this choice was in someway unpalatable is, we feel deeply unfair. If you had wished to pay for the separate a la carte menu then this option was always available to you, as explained to you by our restaurant manager. With regard to the bar we can confirm that are prices are fiercely competitive for a four star hotel and none of the wine we stock is available in the supermarkets. The fact that you feel it appropriate to boast here about drinking you own supermarket alcohol in the room speaks volumes in itself. It is also perturbing to note that your recent review history all contain similar derogatory comments of various different establishments. We always regret a dissatisfied customer but in this instance we do not believe that this review is at all representative of the product and services we offer. We would urge any third party reading this to purvey a variety of our reviews and make an on balance judgement about the validity of this particular review. Regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"First impressions really do count , reception staff need to be aware of that ."

3
21/10/2016

Reception staff really let the hotel down. Their customer service is non existent , surly faces greeted you , obviously they would rather not be there, asked why was one of the bars I had been using around 6.00 pm each evening was closed, I was informed it didn't open till 7pm , I reiterated I had been using it all week, and was told it didn't open till 7pm. As no further information was forthcoming I had to ask if there was a bar I could use, I was told its name, I then had to ask where that was. It was such a simple thing , which turned into farce. Just too much trouble. In the restaurant As part of a coach holiday we were treated as a nuisance, we were told we would not be served until everyone arrived . The waiting staff though pleasant enough had no cohesion, vegetable dishes were placed on tables sometimes a good ten minutes before the main course itself arrived. The early arrivals were often the last to be served, three different waiters would come to your table to ask for the same thing, waiters would be better having designated tables. The food was mediocre and the vegetarian options was restricted to one choice or should I say lack of it. At breakfast I noted you could upgrade to say smoked haddock with an egg of your choice or a kipper for a small supplement, this idea could be extended to coach parties in the evening. I appreciate the actual rate per person is probably extremely low per person paid by the coach companies, but, the customer has paid good money to stay there and does not expect to be treated as a poor relation. Rooms were spotless if a little dated , the sunny attitude of the housekeepers could be learnt by reception staff.

"Lunchtime Meal"

3
20/10/2016

Had a meal at lunchtime Mackeral with Horse radish sauce was tough and tasted as though it had just come out of the fridge The pork Madallions were not carved properly they were in chunks in fact thought it was the end of the Joint also it was cold The fruit Salad was in chuncks with cream .

"Good event venue"

4
19/10/2016

We stayed here to attend a family celebration. The hotel is very nice with a good leisure facility and a 9 hole golf course. The staff were helpful and friendly and we were well looked after in a private room for the party. Our bedroom was large and clean but our stay was let down by a very uncomfortable bed. The mattress was so worn and movement meant it wobbled like a half full water bed! The meal in the evening was ok but very expensive at £35 for what was very average food.

"SUNDAY AFTERNOON DELIGHT."

4
19/10/2016

Have not visited for a while, so we decided to make a late afternoon visit, to unwind in Carrie's Bar with a large glass of wine each - grossly overpriced - but nevertheless most desirable and 'plate loads' of excellent sandwiches !! Not a gourmet experience but a very necessary one, in pleasant surroundings.

"blown away"

5
18/10/2016

The hotel was stunning.our room had everything and more little balcony overlooked the golf course and views.the décor blew us away.the food was good.staff'very [email protected] have liked longer to explore the rest of the hotel.went with a coach weekend.go and see for yourself.

"Decent Value - not quite a "Wow""

4
16/10/2016

Paid extra for an executive room and it generally worked pretty well. Clean and tidy and pretty comfortable, Decor is a bit stuck in the 1980s but its pretty well looked after. Good new bathroom. Helpful staff. Restaurant is good in the evenings, breakfast variable. There are better hotels out there, but many worse!

"Amazing room "

5
12/10/2016

We had a beautiful suite, with a separate sitting room, lovely bathroom with shower and separate bath and a wrap around balcony, very clean and lovely views. We had drinks in the bar and we were served by very friendly and polite staff. We had dinner in the Flames restaurant we both had beautiful meals and the pudding was to die for. Breakfast was plentiful and very nice considering it was buffet style. Overall we had a lovely 20th wedding anniversary.

"Great training venue"

5
10/10/2016

Our organisation has just come back from a training weekend at this hotel. From the time I first made contact with Claudia in the conference team the staff could not have been more helpful. We had a film crew working with us and the staff did everything they could to make life easier for us. The rooms were great and I loved the catch up tv. We enjoyed the grounds, the pool and the food. Pepe and Kristian were particularly good in the restaurant. We would certainly choose this venue again. Thank you

"Relaxing stay"

5
09/10/2016

We chose to stay at this hotel for a short break as we had loved our last stay at Blunsdon so much. Sometimes it can be really disappointing to return as you have such high expectations, but Blunsdon really didn't disappoint. We felt relaxed as soon as we arrived. The staff are friendly and fun. The food in the Flame restaurant is ‘the best'. I find that too often the vegetarian options are very limited but the menu choices are inspirational, excellent quality food cooked with flair.

"A fabulous hotel with heart"

5
09/10/2016

This is a fantastic hotel in every aspect. Our room was huge with a veranda, massive tv with loads of channels, great free wifi and mobile connections. Set in lovely gardens. Spotlessly clean. Staff were amazing, so helpful. The food was wonderful. Every member of staff acknowledged you as you passed. Better than any hotel I've stayed in. Melvin, Vera and the lady who cleaned our room deserve special praise.

"Weekend Break"

5
02/10/2016

This was our first visit and all aspects were excellent - a spacious room with spectacular views in the Pavilion building, first class food and service in the Flame restaurant and bars, despite being very busy, particularly on the Saturday evening. There was also a Wedding Reception on the Saturday but this did not impact upon service and amenities etc. A very enjoyable short break

"bed bugs"

1
24/09/2016

I WILL NEVER STAY HERE AGAIN!!! (I have stayed here 3 times over the last 3 years)both my wife and I had to complain about the dirty room we were given, we were informed by one of the cleaners that each room only had one set of quilts and runners, and there were no extras to fully change the bedding, but a clean sheet and quilt cover were put on the bed and the room was cleaned and apologies were made. This just left us wondering how often are the quilts cleaned and how clean are they if they never get changed. We very soon discovered the answer to this when my wife and I broke out in very itchy rashes all over our bodies, my wife's eye lids were extremely painful, inflamed and sore even to blink. We sought medical advice and were informed they were bed bug bites. Also, over the last 3 years, every time my colleagues and I ( a group of around 10 -15 people, each with their own room) have stayed at this hotel, we have been over-charged by a substantial amount (over £50) when we came to settle our bills, but when challenged they quickly back down and say it was their mistake. I would strongly advise people to check their beds before sleeping in them and check the bill before paying.

Blunsdon, Owner at BEST WESTERN PLUS Swindon Blunsdon House Hotel, responded to this review
Dear Neiljones36, Thank you for posting a review. The content of your review is both alarmist and somewhat unsubstantiated, what makes it particularly concerning is that we have not received a complaint matching your account of events nor do you have any review history to date. The linen in our rooms is changed regularly and all of our duvets are subject to regular deep cleaning by our dedicated in-house laundry. We do not outsource this process and we pride ourselves on our cleanliness, something that we score consistently well on across our suite of peer review sites. Bed bugs are an unfortunate part of the global hospitality industry and typically they are transported by guests, in luggage from venue to venue. Like any responsible operator, we have a robust protocol in place to treat any suspected case of bedbugs which includes removal of light switches, headboards, fixtures and fittings followed by an extensive deep clean process. We have not however had any substantiated recent cases to treat. Our charging structure is open, transparent and we always provide fully itemised invoices. Occasionally mistakes happen, we were glad to read that yours was quickly corrected. The notion that we are somehow systematically miss-charging people is as malign and alien to us as most of the content of your review. We wish you all the best for the future. Regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Sunday Lunch"

3
22/09/2016

Carvery : Only one starter - soup, plates for main meal were not very hot, meats were well cooked but roasties and Yorkshires were tough, table not cleared while we went to get sweet had to call staff over to clear.

"Birthday Party Visit"

4
16/09/2016

Blunsdon House was the venue for a friends 'significant' birthday. The meal was taken in one of the main dining rooms/buffet style. The food was plentiful and good - so long as you were in the queue early - was a limited offer if you left it too long to go and get. The restaurant staff, bar staff, reception staff all very polite, attentive and happy to chat/help/share a joke. Now the rooms I was very impressed with - well mine anyway. Large, comfy, well supplied - couldn't ask for more. I didn't have time to get out into the grounds but they looked well kept and lots of guests were taking walks. Excellent selection of hot and cold foods for breakfast. This place is very big, with conference facilities/spa but it didn't feel crowded though I understand they were fully booked.

"Reliable but nothing special"

3
13/09/2016

Yes, it's just another standard, chain hotel but it's a decent one. The setting is very nice. I went for run locally and there are lots of local villages to run through. It's getting tired and needs an update. However, I used the gym for the first time this year and it is very good, especially for free weights.

"Cotswolds weekend"

5
13/09/2016

We stayed at this hotel as part of a coach holiday. We were pleasantly surprised! The hotel and all staff were brilliant. Our room was spotless, with maid service everyday. The food at breakfast and dinner was delicious, with plenty of choice and good sized portions. The bar area was welcoming and well stocked, serving both alcohol and various hot drinks. All members of staff were friendly and accommodating. We thoroughly enjoyed our stay, and look forward to another vis should we ever visit the Cotswolds again.

"Well worth a visit"

5
13/09/2016

The best 'Best Western Plus' hotel we have ever stayed in and rates very highly amongst other hotels. ALL staff were exceptionally helpful. The hotel itself was clean and had many interesting touches.

"Jewels of the Cotswolds holiday."

2
11/09/2016

Stayed at this hotel 1st-5th September 2016 with a group from Kent. First of all the room (314) was fine along with the maid service plenty of shampoos and lotions,if you wanted decaff sachets just leave a note,overlooking the front of the hotel,some noise if a group congregates there. This was an expensive holiday and it has to be said the reality did not meet expectation,particularly from breakfast and dinner service. First night(Thurs) we had an interminable wait between courses,manager apologised profusely,assured us it would not happen again........ guests given a small glass of house wine or soft drink the following night,I for my part refused this,probably as I knew this was not going to be a one off. We had a set menu for each of the four nights we would be staying,and a pretty poor selection it was too,the main I chose on Thurs night was roast beef,why on earth did the chef assume everybody wanted it cooked rare????it was disgusting and I left it,no member of staff enquired as to why the meal was left uneaten. So we get to Saturday a wedding party seemed to have free rein over the hotel to the exclusion of other guests e.g the quiet bar I had taken to using was out of bounds to us from late afternoon Saturday until early evening 'private function' the abrupt notice on the door said....nice. Our dinner on Saturday evening had the same appalling service as previously encountered on Thurs 'we're very busy' was the plaintiff cry from staff....who cares,you assured us it would not happen again. Now to breakfast(s)the menu mentioned black pudding as a choice,I never saw it at the buffet maybe it was a request item who knows,not a very good selection of items for an AA four star hotel. A table of four gets a large jug of water at dinner,funny enough a table of NINE also got a solitary jug of water,you can ask for more of course....and more cups and more glasses and more teaspoons......you get the drift. I would never stay at this hotel again.

"Mixed Messages"

2
10/09/2016

I booked 4 rooms on the phone 3 weeks ahead of my stay. I stated I wanted to play golf - 'that's included' she said, use of the spa etc 'all included'. I visited the hotel a week before staying and again confirmed golf was included and booked use of the tennis court. It was only on check out did I find £40 charged for Golf which was 'included' in the package. We arrived, nice rooms with nice views that were clean and comfortable. Wifi was included but it was dreadful in the rooms and effectively non-existent. Weddings are a major part of this hotel's income and if you stay over a weekend beware. Wedding guests staying in the hotel consider the whole place is theirs for their celebration and they are there in large numbers and party away. This includes their children who are left to run freely across the hotel - everywhere, without supervision. On complaining to the bar staff about the noise and permanent chase through the bar the ineffective rather 'wet' duty manager confirmed they can go anywhere and do anything in the hotel - to the complete exclusion of non wedding guests. Nowhere to have a quiet drink and a game of pool without screaming children and well oiled parents who have conveniently forgotten their offspring (I am not anti child - I have 3 of my own just want parents to take some responsibility and the hotel to designate an area for non wedding guests so we can enjoy our stay too). The night before checking out I asked for a late check out on one of the 4 rooms and that was agreed (no charge) and at 0830 prior to check out went to the desk and confirmed we would vacate 3 rooms at 9am so these could be cleaned immediately and negotiated which room I could have the late (1 hour) check out on. £10 I was informed was the cost of a late check out. So I hand 3 rooms back 2 hours early and then having been told no charge by one staff member, a charge appears. It was not paid but with the 'included' golf being charged - lack of interest by staff about us as guests and then an attempt to add a charge at the end left a bad taste. So beware travelers, avoid a weekend stay and watch for hidden charges via mixed messages.

Blunsdon, Owner at BEST WESTERN PLUS Swindon Blunsdon House Hotel, responded to this review
Dear AlistairF125, Thank you for posting a review here at TripAdvisor. We were sorry to learn of your disappointment. Our hotel rooms are sold through multiple channels, around 60 at last count. We would always advise that you make bookings direct with us to ensure that you receive accurate information. We cannot guarantee that third parties will disseminate the correct details. For the record, Golf has always been an additional charge as are Spa treatments. This information is also available on our website. Blunsdon is a family hotel and we frequently host wedding parties at weekends. Most are fantastically well behaved and we will always do our very best to ensure that any children attending behave but they are ultimately the responsibility of their parents. We are sorry that this detracted from your stay however we cannot be held responsible for guest on guest interaction. If you are looking to host another golf break at some point in the future please don't hesitate to contact us directly at [email protected] We wish you all the best for your future travels. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Disastrous one night stay"

2
09/09/2016

Last week my wife decided to surprise me by taking me to this establishment; we've been there several times in the past, but this was a spur of the moment decision on her part. We arrived and enquired if we could book a table in the restaurant. "No" was the answer, "Fully booked". We asked if we could oredr a meal on room service and was told this would be OK. We went to our room and looked over the Room Service Menu; not a great choice but we were hungry and reluctantly chose Carnivore Pizza and Chicken Kebab. I phoned reception to order but was told I could not pay via debit card, it would have to be credit card. We try not to give our card details unless absolutely essential, so I asked if I could pay via debit card if I came down to reception. I was told to place the order at Carrie's Bar and pay there. The member of staff was very uppity beacause he sais he had no way of charging me the £5 room service fee. I went to reception to pay there, only to be told that the menu in our room was out of date, so back to square one with the new menu. The choice was even more restricted than the first menu; my wife chose the surf and turf pizza but without the prawns, and I ordered a burger. The pizza was so-so and the burger was dry and tasteless. By the time we had finished eating this our Sticky pudding desserts had gone cold and the ice cream had melted. All in all, a total disaster! The only reason I have rated them 2 stars is because I know from past experiences that this hotel can be relied upon for a decent short break, but on this occasion sadly not.

Blunsdon, Owner at BEST WESTERN PLUS Swindon Blunsdon House Hotel, responded to this review
Dear Psyskiesman, Thank you for posting a review here at TripAdvisor. Please accept our apologies for any disappointment you may have experienced. We strongly recommend that in order to guarantee a table in Flame, you book well in advance. It is only a shame that our inability to accommodate you in the restaurant somewhat marred the rest of your stay. We appreciate that having stayed with us in the past you recognize that this experience was not at all typical. We hope to have the opportunity in the future to welcome you back and set the record straight. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Brilliant in our view"

5
07/09/2016

We stayed in the Pavilion and had a suite.It was very good,very clean and perfect for a relaxing weekend.The check in staff were very helpful even though they had just suffered a power cut. The spa was great and the pool ideal (so my wife says).The breakfast was more than adequate,we had two meals ,one the carvery, and we're very pleased with what we had.The buildings were in great condition ,the older part in dark panelling we found very traditional.

Blunsdon, Owner at BEST WESTERN PLUS Swindon Blunsdon House Hotel, responded to this review
Dear Dave W, Thank you for posting a review here at TripAdvisor and Thank you for your patience and understanding during what was a very tricky situation. The implications for a large hotel after such a long power cut are wide ranging. It is very gratifying to read that you had an extremely enjoyable stay despite the conditions and we hope to welcome you back soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"August 26th 2016"

1
04/09/2016

Stayed for one night service food and general standards disgusting . The room was in need of an update ,shower didn't work and no hot water for a bath .Would find it very hard to say anything positive about this so called Hotel .

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear 68TLH, Thank you for posting a review here at TripAdvisor. It was disappointing to read your account and to learn of your general dissatisfaction. While we are always keen to receive constructive criticism, it is impossible to draw much from such an unsubstantiated and wide ranging critique. The water starvation issue we experienced was as a result of an area wide 6 hr power cut directly preceding your stay which affected the local pumping station. Thankfully most of our customers were exceptionally understanding during this time. Please accept our apologies but this was entirely beyond our control. It is regrettable that you feel that you will not return, nevertheless we wish you all the best for your future travels. Regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"The perfect day "

5
04/09/2016

On 2nd sept myself and Liam got married at the blunsdon house hotel. The day by far exceeded my dreams and this was all down to the attentive staff. I was surprised to see that throughout the days we were there the staff stayed mostly the same, your team must put some hours in! But this actually added to the experience as we started to get to know them. I was particularly impressed by the young waiter who served us in the flame restaurant the night before and was party of the team who served the wedding breakfast, I wish I could remember his name! The food in flame was fantastic, best steak I've ever had, a views shared by our party. Every member of staff I spoke to acted on every request I made, I can be very particular!! Grace the wedding planner was fantastic, in the build up she gave us lots of ideas and helped me not to be so stressed with the planning. On the day she ensured everything ran to perfection and dealt with a tricky situation with one of our own guests very well. The hotel is beautiful as is the grounds and views. The set up of the rooms for the wedding was to a very high standard. I would highly recommend anyone to get married here, on behalf of all our family and friends thank you to all of your staff.

"Shabby, tacky and grubby!"

1
29/08/2016

We stayed here for two nights whilst visiting the Cotswolds. As we booked at the last minute this was one of the only hotels which had rooms available. I'm not surprised as we definitely would not stay here again! The main bar area is really tacky. It has fruit machines. pool tables and a disco ball! It felt like a sleazy motel rather than a Best Western Plus! Room: The rooms in the main building have not been updated since about the 1970's. They are small and very outdated. The bathroom did not have a mixer tap and the cold water tap only gave out a trickle of water. Because of this, you could either wash and brush your teeth in scalding hot water or you would have to do this over the bath! Hardly what I was expecting from a 4 star hotel. We reported this to reception the following morning and went out for the day. When we arrived back at the hotel after 9pm that evening, there was still only a trickle of water. I called the front desk who said that maintenance had looked at the tap but not reported anything back to them. Since it was too late to get them back they suggested that we use a bathroom in another room down the passage! I was astounded at this suggestion! Location: Well located between Cirencester and Swindon, just off the main road. Food: We didn't eat at the hotel as we only booked room only. I can only imagine what the food was like judging by the rooms! Facilities: Good facilities including an indoor pool and a small childrens play area. I definitely would not recommend this hotel to anyone.

"4 stars for services, 3 for room"

4
27/08/2016

Stayed at this hotel for a couple of nights. The good points are the location and services (on sight restaurant and bar, room service, leisure facilities and plenty of parking). We had a lovely evening meal in the Flame restaurant, which is also where breakfast is served. The executive room was spacious with a very comfy bed. However, I do feel that the rooms are in need of a little tlc. The wallpaper was starting to peel at the edges. The ceiling in the shower had some unsightly marks (it wasn't mold, I think the paint/ceiling covering was peeling). The balcony I'm afraid looked like it hadn't been cleaned for a little while (lots of bird poo, dirty boards and rather large spiderwebs). Not sure I agree with ashtrays on the balconies as cigarette smoke would seep into other rooms if their doors were open on a summer's day (but that's just my opinion). There is an attractive looking hospitality tray, but limited selection of coffee/tea. We only had one sachet of coffee, and there was only PG tips tea. I've stayed in 3* hotels before which have offered earl grey and herbal teas as standard. To their credit, the staff were only happy to help when I requested additional tea/coffee. There was a smell of chlorine, presumably from the pool, which was very strong in the main corridor of the hotel which was very unpleasant and made it feel like we were in a public pool and not a 4* hotel. Overall we had a nice stay, and if you're looking for a hotel with leisure and activity facilities, I don't think you can go wrong. But the rooms, in my humble opinion, are not 4* quality.

"Massive let down, rude staff, no consideration of families needs!! will not return!"

1
24/08/2016

My husband and I both joined this hotels fitness club in January, when we joined we joined as a family (I have 3 children) the youngest didn't become a member as he has special needs and it was of no use to him at 4 years old. I said we would join if we could take him swimming and I was given several guest passes; on that basis we joined. I have only used a couple of the guest passes for him and still have plenty of them left, yesterday afternoon around 3pm I arrived with my 3 boys who were all looking forward to a swim, I checked us all in but realised I had forgotten to bring one of my guest passes for the youngest, the lady on reception said I would have to pay £6.50 for him or she couldn't let us in - I explained I only had £5 and couldn't afford to pay, I even offered to bring back in a guest pass when I came back on Thursday; but she said no. I then asked to speak to the manager, a girl by the name of Lydia came out to speak to me, she said I could come in if I paid for him and if I later brought a guest pass I could be refunded, I again explained I didn't have the money! She said I couldn't bring in my children, I was very upset and said I would no longer be a member at the gym and would cancel our family membership, Lydia shrugged her shoulders, gave me a card with an email address on it, told me to email that address to put in writing that we want to cancel and our last payment would now be September and we could leave for all she cared. With that she walked off to her office. I even explained my youngest has special needs, and therefore would not understand this, as a result he cried his eyes out as I carried him back up the stairs. The jaccuzi has not worked since we have been there and we constantly un clean facilities. The classes are being changed around all the time and quite frankly there has been nothing explained to us as members as to when they will be sorted. The grounds are nice, shame some of the staff lets the place down!

"Ridiculous"

2
24/08/2016

I am a member of the Gym here and often work and have a coffee also at the hotel. This morning I ask for a coffee and am told that I am not meant to serve anyone before 9.30am in the Lounge area of the hotel. A Hotel with people Sat in the lounge and he won't serve me a coffee. Sheer madness.

"A beautiful family stay!"

5
18/08/2016

My husband and I stayed here for 5 nights with our 3 girls, aged 5, 7 and 12. It is one of the most beautiful and coziest accommodations we have experienced! The staff is lovely; the restaurant is wonderful with free buffet breakfast; the golf course is outside the door; there is the most terrific walk around the grounds that our girls loved joining us on (the Woodland Trail); the rooms are large and absolutely beautiful with quaint balconies; there is a charming pub just a minute walk away; there is a beautiful garden with comfy table and chairs that overlooks a large playground area for children and tennis court and golf course ; the grounds and gardening are beautiful; the pool is large and the gym is fantastic! I also took advantage of the Secret spa and indulged in an incredible massage. Our only regret is that we couldn't extend our stay bc it is booked. We highly recommend this stay!!

"Long week.end Cotswold Break"

4
17/08/2016

Hotel fine, lots of facilities large bar area and a snug chillout bar too.Room OK.and clean. Restaurant nice setting and food plentiful and very good quality,also staff very helpfull. Breakfast really nice.Plenty of car parking.Overall we enjoyed our stay.

"overnight stop on coach tour"

5
17/08/2016

What a lovely hotel. Couldn't fault it. Extremely pleasant staff, lovely food, and very comfortable spacious room. It was a shame that we had an overnight stay only, as we would have loved to have stayed longer. In a nice area on the outskirts of a pleasant village.

"Fabulous"

5
15/08/2016

Not a great deal to say about this hotel apart from its fabulous. The staff were outstanding the food was beautiful the grounds are amazing the facilities available if you are a sports enthusiast were pretty good too. (I'm not by the way). The only thing I would have liked in my beautifully decorated room would have been air con rather than a fan. As hotels go this has been one of my favourite places I've stayed at. It would be a great wedding location for those that maybe searching for a venue. So would I stay here again..........yes please 5*

"Stunning place"

5
13/08/2016

Location beauiful aided by great weather, loved the room,the food was fabulous with excellent service, Can't fault the place really - bigger pool ? But it was lovely and deep and quiet for us, would definately stay again.

"One night stay on business"

4
12/08/2016

I recently stated at Blunsden House whilst in Swindon on business. The hotel itself is well sign posted from the main road and the entry to the grounds are very nice. The car park is big and appears to be more than adequate. The hotel reception is quite Classic in style with wood panels. The check in process would have been fine however just as I was taking my key an abrupt lady spoke to the gentleman who had checked me in and asked me for my card again. I thought there had been an issue with my card, however I had to pre-authorise over £200 for a £70 room with no explanation or apology. My room was on the 3rd floor, again a little old fashioned but relatively spacious and clean. A reasonably well appointed bathroom with a bathrobe. Very good powerful shower and lots of towels. Well stocked hospitality tray with a coffee percolator was well received. Slight problem with the reception on the television which meant the sound kept dropping out, but wasn't too much of an issue. I ordered my breakfast as room service which arrived in time. Unfortunately not everything that I had ordered arrived and some things I didn't order did arrive! Reasonable quality breakfast. Check out was ok, I wasn't asked how my stay was which I always find disappointing even when the stay was fine. The chap in front of me checking out also mentioned an issue with his television so it would appear it wasn't isolated to my room only. When I queried about the amount of pre-authorisation, she confirmed it hadn't been debuted but offered no apology for the confusion. Would I stay here again, absolutely. Next time I'd like to use the facilities such as the pool and restaurant.

"Lovely meal in flame - will be back"

5
11/08/2016

I went for a meal with a group of friends and had a Lovely meal in the flame restaurant. I had the beef burger for my main with fries with the skin on which was delicious and very filling, to finish I had the sticky banana & toffee pudding which was delicious and very moorish and would definitely recommend to friends and family. Even looking into having our work Christmas party here as the food and service was excellent. Definitely will be returning to try even more of the delicious food on menu

"Great Hotel"

5
09/08/2016

Have been a few times over the last couple of months and have been very impressed. The rooms are always clean and tidy. I was even upgraded to suite one time which was fantastic. The food in Flame restaurant is great and fast friendly service. I especially love the selection of malt whiskies! Not to be missed, over 100 to chose from! Very relaxing and set on some lovely grounds

"Family Group Visit"

5
08/08/2016

This hotel was as good if not better than we expected. We were a family group of 16, ranging from 18 - 81. One member with disability issues - an ambulance needed to be called early one morning, reception staff dealt with this and were paramedic trained - they were wonderful. The staff could not have been more friendly or helpful. There were plenty of activities and facilities for us all. Some of the younger members of the family have already booked a stay for the Christmas festivities.

"Disappointing"

3
07/08/2016

My husband and I stayed here recently for two nights to attend a funeral. On arrival the hotel tried to over charge us for our room, When i questioned this i was told to speak to someone the following day( Neither receptionists wanted to help). Later that night I spoke to another lady about this, along with small issues with the room ie Dirt on the floor, broken toilet roll holder and no air con. She managed to sort out the money but nothing else was dealt with. There was an oscilator, but this switched off after two hours, meaning my husband awoke every couple of hours or so, due to the heat and had to put it on again. One big issue I had was that a fire escape door was left open the whole of our stay with a ladder propped up outside(The door lead out onto the roof). I hate to think what could have happened if someone had wandered outside? Breakfast was ok except for the black pudding, this I was told was cooked fresh to order, my order took 30 seconds and was cold and soggy as if it had been briefly microwaved? One thing that amused me was that it seemed our room was designed for one? One bathrobe, one coffee sachet, one decaf coffee. I let my husband have the bathrobe and I had the coffee! Also the swimming pool was closed for a refit, but we were never made aware of this, It was only when we arrived that we found out. Plus when you book this hotel online you are meant to receive a £5 gift card on arrival, I had to ask for this three times! On the plus side the hotel has nice views and the waiting and bar staff were great and really looked after us after the funeral. I did fill out the hotels comment card, but am still waiting for a response?

"Reassuringly unchanging - and still a great place to stay"

4
04/08/2016

I have been a few times to Blundson over the last twenty years and it is still reassuringly unchanged. The green carpets, the fish tanks, the wood panelled bar, the dark wood furniture and trouser presses in the bedrooms belong to another decade (or two) behind us - although most importantly, the bathrooms are more modern. Please please do not change any of this as this is not a boring corporate hotel or trendy boutique - just a solid working hotel that caters for people of business, families, weddings and events, and provides excellent value for money. What counts as well is the friendliness of the staff and while the buildings and decor are a bit dated, it is all spotless clean, and the bedrooms are spacious and comfortable. Breakfast was a generous buffet spread in the restaurant and good value, apart from the insipid coffee - you have to pay extra for a proper coffee from the bar.

"Quaint average English hotel - mid range hotel"

3
01/08/2016

2,75 Blusdon house is located about 20 mins drive from Swindon. The hotel is decorated as an old style English traditional pub (at least in proximity of reception), which is quite particular and could have been seen a characteristic and distinctive décor, but unfortunately the room are even more outdated than the entrance – which in today's time is not acceptable. The positive are: the gym is quite modern, the grill restaurant, although looking more like an office cafeteria, has been renewed and the service is good. Anyhow there are better modern hotels close by. Please be mindful of the rush hour traffic because traffic towards Swindon is a killer at rush hours. Waited several minutes for a taxi that was delayed in the traffic. Overall an avarage best western at a mid-range price.

"Fantastic Meal!"

5
01/08/2016

I was looking for a place to go for a girls night out and the Flame Restaurant at Blunsdon House had a new menu which looked really good. We had a pre dinner Cocktail on the Terrace which was lovely. We had a nice table and the waiting staff where very attentive, I had a sirloin steak with bernaise sauce which had been freshly made and was yummy, chips, a very tasty red cabbage slaw and lovely chips. The steak was wonderful and having it cooked on the Josper Grill really gave it that lovely smoky chargrilled flavour. Pudding was a challenge as I struggled to choose between the sticky toffee pudding, the crème brulee and the chocolate Nemesis! I went for the nemesis and was not disappointed as it was heavenly, the other puddings looked really good too so I shall have to go back and try them next time. Great night out, Restaurant staff where brilliant and the food was amazing, thank you.

"Wonderful stay"

5
01/08/2016

Stayed at Blunsdon House Hotel for 4 nights as part of a coach trip to the area. The room was on the ground floor overlooking the car park. The bed was lovely and comfortable and myself and my friend really enjoyed our stay. The breakfast buffet was excellent with a good choice to help yourself. We had an evening a la carte menu for our group and the food was varied and of good quality. One evening we had a buffet which was very filling. The drinks are a bit expensive at £7 for a large wine and £4 for a bottle of cidre. All the staff were friendly, professional and helpful. The room toiletries and tea and coffee, hot chocolate and biscuits were replenished every day. There is a nice sitting out area at the back and a woodland walk which we kept 'meaning to do' but ran out of time. We made use of the swimming pool one day but found it small and too full of children - I guess you have to pick your time to go as there are adult only sessions. Would stay again.

"Chris & Lesley's Wedding 29/07/2016"

5
31/07/2016

A big thank you to the Blunsdon House Hotel on behalf of all our family, we went to my sister's wedding Lesley who married Chris on Friday. We all had a great time and I have a personal thank you to your chef from my Grandson Rowan who is only 9 years old - he is allergic to dairy & soya, I explained this to your chef Paul Astell who went above and beyond to sort out pancakes with maple syrup, he even allowed us to check out the ingredient listing. Rowan was so pleased as most people don't help or even care and Paul was truly fantastic, he made Rowan's whole wedding experience a brilliant memory. Thank you Paul.

"Wedding "

5
30/07/2016

Well done to Grace and the team, my wife and I had a fantastic day, all went very smoothly, the facilities are great, I can not recommend blunsdon house highly enough, everyone is sooo friendly , the rooms are great and breakfast was lovely, the main meal for our wedding was fantastic and the evening buffet was superb

"Can get better."

3
30/07/2016

Average hotel. Classic interior but missing somethings. The room doesn't have ar-condition and the shower pressure is so poor. I been in many others hotels with a £60 for couples a night with much better shower and with an ar condition. Place is quietly and good views. Pool is not big as seen on the website and to many kids playing, so if you thinking to relax on the pool, pls think again. The restaurant is expensive for the type of food offer, and not many dish on menu. If you are lasagna or pasta love, look for another place to go. The room is big, a good size for couple. Good place to stay if you pay at to £70 per night to couple. More then that, I'm sure you can get another place with same condition for less.

"Ok stop off hotel"

3
30/07/2016

The room was a good size and a generous bathroom with both bath and shower which was clean and pleasant except for under the dust gathering under furniture here and there. Well equiped with even an iron and ironing board, hairdryer etc. Pretty quiet at night too as it was in a seperate block to the actual hotel, which was ok except when raining and you had to walk back to your room. The beds were awful, way too soft and sloping down to towards the headboard, we actually slept upside down as it felt better. The balcony was dirty, full of cobwebs and bird poo on the rails and not touched for the few nights we stayed. The windows in corridors were dirty. The food in the bar was average, the food in Flames was expensive and awful, don't try the Ceasar salad or the mixed starter, we couldn't eat either. We sadly were not told as we checked in about where to eat so had no idea of the third a la carte restuarant there, which we would have tried if we were, most hotels we visit point out these things. The pool was ok, a maze to find your way in and out of and male and female sauna rooms were a bit odd we thought as usually it's something we do together. The pool area looks dated and a weird pool that dips deep in the centre, jaquzzi out of action and looks like being refurbed or dismantled with tiles off the walls and pool itself, windows again dirty. Parking was easy with a large car park Not a hotel I would return too I'm afraid, can stay in much better for the price, definately wouldn't rate this a 4* hotel, have stayed in much better 3* hotels

"Disappointing"

2
28/07/2016

I have visited this Hotel several times for various things and have regularly eaten in either the bar or Flame restaurant. Myself and some friends went back last Friday and honestly wished we hadn't. The menu was extremely limited, food not fantastic and over priced. My steak was 'OK' but not worth £17.50! We always have a drink afterwards but the floater coffees were bitter, a pot of tea cost £3. I am more than happy to pay for good food, but this wasn't good. Unfortunately we have decided that we won't return to this restaurant.

"great stay"

5
26/07/2016

hello we stayed here recently for 2 nights, the hotel is huge with plenty of parking. We stayed in the pavillion rooms which were lovely with a little balcony wich was a must in the muggy weather we had recently . The balcony doors opened widely so we were able to have through flow of air in. The room was nice and spacious and cleaan .We ate in the restaurant one night and the food was good also.The hotel is good for children with a play area and a pool which my grandchildren loved

"Lovely Stay 5?"

5
25/07/2016

From start to finish we had a lovely time at Blunsdon from the early check-in to the Sunday swim nothing seemed too much trouble We started with some delightful bar snacks and a quiet drink on the terrace just what the doctor ordered in the sun. We decided to dine in Flames that evening and it was to die for, the food was amazing from the flame grilled steak to the light Baileys creme brulee, while the service was attentive but not intrusive, spot on. We followed it up with the Sunday carvery with the kids and grandparents, again lovely and excellent value. There was also a nice play park and swimming pool that came in useful. Thank you again and we will be staying again soon

"Great Stay"

4
25/07/2016

We stayed at the Blunsdon House Hotel as a base to visit the delights of the Cotswolds. The staff were extremely helpful and friendly and the setting of the hotel is beautiful with good parking close to the rooms. Our room was not air-conditioned and we happened to have picked the hottest day of the year for our visit. After an uncomfortable night we asked at reception for a move which was sorted out to our total satisfaction. Our room rate included breakfast which was first class, the selection was more than adequate with cereal, fruit juices, fresh fruit and a full English if you wanted it. The staff in the restaurant were all attentive and very helpful. I would not hesitate to book this hotel again in the future.

"Mr Ambrose"

4
25/07/2016

Very good very clean food was really good the gardens was kept nice service was very good the rooms was nice and clean we sleet well we will go back there again soon for a longer stay next time so we can see more of the area.

"Fabulous Stay!"

4
22/07/2016

Stayed here with friends for my husband's birthday. If you are going to use the rooms to relax, sleep and get ready in then they have everything you need, filter coffee machine, kettle, hairdryer etc etc. if you are going to stay in and stare at the decor you might be disappointed as it is a bit dated. We did find the rooms to be quite warm, so had the window open all the time and made use of the fan. No traffic noise what so ever. The Reception staff were great, very friendly and knowledgeable. Most of the bar staff however were quite the opposite. The hotel boasts a whisky bar with over 100 single malt whiskies which my husband was looking forward to trying but none of the bar staff knew anything about them. Just as well I suppose as they charged £17 for two singles! We had an evening meal in the Flame restaurant which was very nice and the manager Alex was also very nice and even gave us a free bottle of wine! Breakfast was £12.95pp buffet style it was good all you can eat and a good choice. Coffee served at the table was awful though. Will most certainly go there again but hope they can train their bar staff to smile and interact with the customers!

"Superb !!!"

5
21/07/2016

We stayed here for 3 nights last week......Really good check in, especially as we had 2 bookings as at short notice we decided to stay an extra night. Every member of staff we met were very friendly and our room in The Pavilion was spotlessly clean with lovely facilities. We chose to dine twice in the Hotel, once in Carries and once in Flames...both were excellent together with good breakfasts each morning. Would recommend this Hotel and are looking forward to our next visit. If there was a very small gripe...the Swimming pool and sauna/ steam rooms were really nice apart from the number of Swimming lessons taking place during our stay there...whilst they didn't take over the whole pool we still felt uncomfortable with the proximity of the pupils....apart from that....great stay...thankyou..

"Going back for dinner to the same place...would the experience be better"

4
20/07/2016

I last visited the Best Western Blunsdon, Swindon several months ago. My experience with dinner wasn't great and my previous review reflected that. (The hotel didn't post a response at that time, which is their prerogative of course). Last night I dined there with 5 colleagues and it was much, much better. The service was really good, as was the food. Steaks cooked as ordered, delivered hot to the table, and we were all impressed. Well done, BW Blunsdon.

"Air Show"

5
20/07/2016

This is a lovely olde worlde hotel with a modern twist. The rooms are large and spacious with very comfortable beds. The restaurants in the hotel were fairly prices and the buffet breakfast was excellent. Good value for money too.

"Great hotel - really nice stay"

5
17/07/2016

We booked an executive room which had additional space. The room was very much up to our expectation with a large bathroom and large bedroom with attached 'lounge' area. Its rare to find a hotel that actually provides value for money, but this is one of them! We enjoyed our stay as the hotel also has swimming pool, gymnasium and plenty outside areas to sit or short-walk in the evening sun. Breakfast was very nice indeed with a buffet style arrangement offering cooked or ''continental" style foods. If we are in the area again we would definitely stay here in the future.

"RIAT visit. "

4
16/07/2016

Stay here every year for Royal International Air Tattoo. Convenient location. Rooms in the pavilion are spacious. Breakfast is good. Bar meals basic and this time the chips were a little on the uncooked side. Overall good but could be better.

"2 Night Stay for RIAT airshow"

4
14/07/2016

My partner was working at RIAT so I went down and added myself into her hotel. The fee was £10 per night to double the occupancy. The bar and restaurant served great food until late, and the gym and swimming pool facilities were also very nice! Staff were very helpful when I asked for local directions, and the rooms were cleaned daily Lovely hotel

"Lovely hotel with stunning views"

4
11/07/2016

This was a lovely hotel and the staff are very welcoming. I cannot fault anything with this hotel except sadly the heat of the room. There was no air conditioning and although our English weather rarely reaches intensive heat - The room was like a sauna every time you entered it , we left the window open 24 hrs. but this made very little difference. The towel rail was on constantly with heat making the bathroom really warm and there was no way of switching it off. If I was stopping longer maybe I should have asked for a fan. The views, service, and facilities are all excellent. This hotel is also only a few minutes away from Swindon and considering the close proximity to the motorway - you never heard a thing. A lovely stay overall. Also, from staff suggestions, some lovely local lanes to run through the Wiltshire countryside if you are an outdoor runner. Thank you.

"Food not very good hygiunic"

3
11/07/2016

I worked there but true a long time ago, food was not up to scratch when you knew what the kitchen staff got up to. Friendly staff. clean. plenty of parking and activities on site. close to highworth which is a lovely place but need car.

"Looking Forwards Another Stay — Disappointed this Time, Though"

3
11/07/2016

This is a nice hotel with comfortable rooms and we travelled from London this weekend for our second stay at Blunsdon House. This time, though, we experienced such low levels of customer service that our stay was a disappointment. Upon arrival the member of reception staff was off-handed. We tried to book a table for a dinner à la carte, but the reception staff did not — presumably —like the look of us, so she explained "It would probably be best for you to order from the bar." At the bar, the overall impression was that the staff were overworked, underpaid and unhelpful ... bordering on belligerent at times. Unable to get a grunt of please or thankyou out of them, the drinks were served with a harumph and a scowl. There was no regular tonic water for my G&T and the reason was: "We ain't got none." The two single drinks cost £9.50 [pictured]. Although, it's true, we did enjoy the service in the Flames restaurant. We decided to go for the Carvery, instead of ordering at the bar. The service in Flames was excellent and Pepe was outstanding. Alas, the Carvery meal itself was dried-up, shrunk and miserable. With worn-out starters and dangerous looking 'desserts' - this fayre was probably much better looking at lunch-time [we went at 7pm — but no other dining choice exists "On a Sunday."] The smaller bars remained closed during our stay, which was a disappointment because I was looking forwards to going to the whisky nook. We also assume that the fitness / pool area is reserved for NON-STAYING customers only. We were NOT told anything about these facilities [or much else] on our check-in. And this was true of our visit last year too, so we assume this is a private-members club. We went to have a look at the pool area anyway, but predictably, we were turned away. On check-out, there were no pleases, thankyous or even 'good-byes.' It appeared the staff member was too busy talking to the man from maintenence, to be able to afford us any attention. We don't know what other facilities [if any] the hotel has to offer — because none were explained to us. As far as we know, there is NO wi-fi in this hotel. We probably won't be coming back to Blunsdon House and we would down-rate it to three stars based on this visit. Nice place to visit, though, if you are a local person who lives just down the road. But this is not worth the money if you are wanting an overnight stay ... Try Premier Inn.

"A relaxing stay with good food all set in fairy-tale scenery"

5
10/07/2016

Fairy tale July wedding My daughter and her fiancée booked the Blunsdon House Hotel Swindon for their July wedding and it was magical. The hotel is picturesque but it doesn't stop there, the views from the back are breath taking, the gardens out the front and the romantic bridge made for a wonderful garden party reception on return from the church and the grounds and golf course out the back I would say look out over some of the most spectacular scenery. We had rooms booked in the main building and the Pavilion, the balconies at the Pavilion are amazing and the huge wrap around balcony in the room the Bride and Groom choose was purely and simply breath taking. The rooms in the original hotel building are surprisingly spacious the beds are very comfortable and the large showers were just perfect. The rooms in the pavilion are more like suite's, we had a bath and a large shower in a very spacious ensuite, it was all very well maintained clean and comfortable. There are many treasures to the Blunsdon like the hidden library bar, this was my favourite and the wonderful lounge bar with its pool tables. We ate in the restaurant for dinner breakfast and Sunday Calvary and I have to say the food was another Blunsdon treasure, it was stunning and we found the staff went that extra mile to make our stay memorable for all the right reasons. For the wedding we were lucky enough to have the Blunsdon's wedding planner guide us through what the Blunsdon could offer us and we were not disappointed. In fact, I have to say that Grace along with the Blunsdon team made magic happen on that day for us, Grace and the hotel team set out the wedding breakfast room and went way above and beyond the call of duty to help me with an idea I had to surprise the bride and groom. The whole experience for us will be with us forever thanks to the Blunsdon, I cannot thank you guys enough for making my daughter's wedding a real memory treasure.

"Very Comfortable"

4
07/07/2016

Very clean. Swimming pool small but adequate for refreshing dip, steam room not very hot. 3rd floor room.... clean and everything we needed reasonable size for double and bathroom clean shower good. However our loo did not have a good flush and was a bit smelly. Room very hot as sunny day and no air conditioning but we asked for a fan and one arrived 15 minutes later. Breakfast was good, buffet style and our order of poached eggs was done quickly. Staff very friendly particularly the lovely lady behind the bar who assisted us with getting dessert after restaurant had closed when we came in after a disastrous meal at local Harvester and walked out needing a chocolate fix!!!!! She went and put our request to the kitchen who kindly agreed and we had the tastiest Chocolate Brownie with Chocolate sauce and ice cream....recommended!! Over all a very nice Hotel although in places a little tiered but super historical main house with some lovely stories to read about it on the walls...it is a much loved place by many. We will be back . Worth mentioning we had a disabled lady with us who had a super accessible room with her hubby on ground floor with a wet room bathroom.

"Superb .. Hope to stay again "

5
03/07/2016

I could not fault the hotel. Such lovely looking grounds too. Fantastic executive room, spotlessly clean and a great sleep. Breakfast and service was perfect. I hope my company selects this hotel again if i am in the area.

"Overnight stay"

3
02/07/2016

We booked late as we found ourselves stranded on the M4 - arriving at 11pm all the restaurants were closed. My wife is gluten intolerant so we asked if there was anything on the room service menu that was suitable. After a bit of negotiation the staff agreed to make up a sandwich with gluten free bread. This cost £12 and was pretty bland supposed to be salmon and cream cheese but the cream cheese had gone missing. The room had a damp smell about it a bit like sweaty feet couldn't work out if it just needed a proper clean. Decor was from early 90s and really needed some modernisation. Restaurant was very good - we had breakfast and food was very good. Not really worth £140 per night.

"Best hotel in area"

5
30/06/2016

My wife and I booked into this hotel for a two night break. I am happy we did. The staff at check in were polite and efficient, room ready well before 2pm. We booked a room in the pavilion in the executive rooms. Again we were happy we did. Lovely spacious rooms with all the mod cons you would expect from a four star hotel. Bathroom was lovely and spacious too, very clean and well laid out. Bonus was the separate shower as well as a bath. Beds were very comfortable and spotlessly clean linen. (I alway smell the linen to ensure no sweaty smells about) Glad to report they smelled lovely and fresh. Breakfast was very nice too, with buffet service. Waiters always attentive and polite. We had dinner there one evening and enjoyed a lovely meal in pleasant surroundings. Very good value too I might add. Swimming pool and gym for those that feel the need to exercise. Bar was also a comfortable area, and a good menu of bar food available too. Overall we had a very pleasant stay and would certainly recommend to anyone thinking of a visit. Only drawback (if any) 1) Air-conditioning, as in most hotels it UK, never really come up to the mark for emitting COLD air. Only cool with a fan running full bore. However, the rooms have a balcony and the doors open fully, so we had plenty of fresh air at night. 2) The pavilion is detached from the main hotel, so a walk outside of fifty yards or so,to enter the restaurant and bar. Not an issue unless it is raining! Certainly not a problem for us though. Good stay and great hotel.

"Birthday Party"

5
28/06/2016

This was a birthday celebration for my partner Sue, fourteen family members were present for a Sunday carvery lunch. The service by all the staff was just brilliant, they were so attentive and made sure we all enjoyed ourselves. There was never any rush, the atmosphere was so relaxed, nothing was too much trouble. The food was outstanding the table was amazing. All in all a wonderful day, thank you Blunsdon!

"A few tweaks and Blunsdon could be as good as it once was... "

3
26/06/2016

Reception was rather lackadaisical on the Saturday afternoon we checked in but we'll let that pass. We have stayed here quite happily a number of times over the years though the last visit was two years ago which made our trip an interesting one in terms of how things have progressed or rather stood still. The rooms in the main building are fine: narrow entrance with bathroom to one side and a wardrobe to the other. Shower in the bathroom is good though the plumbing to the basin taps could be improved. Bedroom is a reasonable size though the wood veneered desk, bedside cabinets and cabinet containing the fridge are a little dated. Double bed was actually two single beds pushed together which we didn't find comfortable. There is a basic filter coffee maker and kettle with hot drinks tray and biscuits. The 32 inch wall mounted TV compares badly to those in other hotels we have stopped in although the on demand facility was useful. Once upon a time the restaurant here was superb in terms of its varied menu, prices and service; sadly the present offerings ( in addition to checking a variety of reviews ) encouraged us to eat elsewhere. We did try to find a dish in the restaurant with good ingredients cooked creatively which doesn't involve chilli sauce, hot sauce or rich red wine etc - as for vegetables or what might be termed healthy options we searched in vain. Plus point of our stay was breakfast - good continental selection, hot food and fish options cooked to order including a very nice haddock with poached eggs. The waiting staff are pleasant, keep the tables cleared and are unfailingly helpful. The grounds are lovely and there are leisure facilities that we did not use. As a tip - it may be worth checking but in the past we have found that the best ground floor rooms in terms of space and facilities as well as easy access to main hotel ( useful if you have disabled guests with you) are 118 or 119.

"Not the worst hotel I've stayed in, but let down by miserable staff..."

3
23/06/2016

Reception staff not at all welcoming, no apology for 5 minute wait to check-in whilst completing phone call. Not offered information on in-room wifi, so called to enquiry upon arrival to room - was met with very short thrift and huffing and puffing... When eventually connected, was not exactly a stable connection. TV reception was not good on certain channels. It was clear, as I arrived in the bar area that both kitchen and bar staff were moonlighting as 'life-guards' as they were taking turns to watch over children playing in the pool. God knows what would have happened if urgent assistance had been required... Breakfast staff not very welcoming, asked for gluten free toast and was told to go to the counter. Asked the lady serving and she pointed to bread rolls (on the same plate as 'normal' bread rolls - i.e. contaminated!). Asked the serving lady if she had any g/f sliced bread and could she perhaps toast some for me? This was met with rolled eyes as she shuffled off... I received a similar response when I asked if there's was any more orange juice, which was already depleted at 7.30 in the morning. Room 260 was in the Pavilion building, separate to the main hotel - I was not aware of this when I booked, but this may well be my own fault. The main door to the building appeared to be insecure for the duration - I did not need my keycard to access the building at any time. Ensuite bathroom is in need of an update. There is a reception desk adjacent to the entrance - I think it was some kind of beauty or health facility, judging by the quantity of towels and robes which were hung over the balcony opposite my room which greeted me as I left for breakfast. In general, not a single member of staff (other than the bar staff) even smiled or said hello. They seemed as if the didn't want to be there and my simple requests and enquiries were an inconvenience to them.

"Four star Hotel experence, Swindon, Whiltshire, England"

1
23/06/2016

No not the best best western in our brief experience,BEST WESTERN PLUS Blunsdon House Hotel, Sunday lunch time before 1PM travelling through the area, required lunch, restaurant did not appear busy asked if we could have lunch, only Bar snack in the bar, it was difficult to find poor signage in Swindon, then poor service does not live upto Four star status would not return

"Not Best Western Plus Blunsdon House Hotel Swindon"

1
21/06/2016

No not our brief experience, Sunday lunch time before 1PM travelling through the area, required lunch, restaurant did not appear busy asked if we could have lunch, only Bar snack in the bar, it was difficult to find poor signage then poor service does not live upto Four star status would not return

"Highly recommended"

5
20/06/2016

Five couples booked this hotel which was highly recommended by a member of the group, to attend a summer party. Everything met our expectations in terms of accommodation, food and staff. It is aklso conveniently located to visit The Cotswolds. We will definitely return.

"Professional Approach"

5
16/06/2016

I have visited Blunsdon House Hotel for many years and always received professional service. This occasion was no exception. The room in the Pavilion was exactly what I had asked for with the usual high standard of cleanliness and facilities. The Flames Restaurant staff demonstrated a clear and seamless understanding of an elderly person's limitations and asked in a professional manner without causing embarrassment of what would be most suitable.

"Just average"

3
16/06/2016

I have read a few of the other 'poor' reviews before writing my own and I must say I disagree with a lot of the comments people make about this hotel. The hotel itself is great, the rooms are very clean and up to a good standard. Yes maybe very slightly dated but it's rare to find a hotel that is very modern throughout, I would assume it costs a fortune to renovate a hotel every few years to keep it modern, so no problems there. The staff, I found some of the reception staff a bit blunt and not very welcoming. Not helpful when asking questions about the hotel. The restaurant staff were great and couldn't ask for better. Especially Madison, I thought she was doing an amazing job. So polite and friendly. I'd be very grateful if you could pass on my thanks for making my experience of the flame restaurant more enjoyable. Pepe also did a really good job and made me feel welcome, what a credit to the hotel both of these staff members are. They deserve a pay rise! Bar staff at carries bar were a bit slow. There was a bit of a queue at the bar and only 1 person working, manager was behind the bar for a short period but didn't seem to want to help, just stood there. A few of the things that let he hotel down was that I couldn't understand why I needed to open account at reception to be able to charge food and drinks to my room, I was away on business and there was a money already on my room paid for by my company. I had to go to reception and pay £100 from my debit card to be able to charge food to my room. All the other hotels I've stayed in just take card details, NOT £100! Also the food in the flame was slightly overpriced, steak with 'chunky home made chips' (chips were clearly frozen and not homemade,the kind of chips you find at a cheap pub chain). The swimming pool, who designed that round pool? It's really small and no room at all to swim. Especially when more than half of it seems to be closed off for swimming lessons a lot of the time. Surely paying customers of the hotel should take priority over kids swimming lessons. I must say though the staff at the reception there were very friendly and helpful, another thank you to them for going a good job. Couldn't fault breakfast at all, i couldn't really of expected more, good job with that. Wifi in the room wasn't good. When I rang reception to ask about the wifi the phone just kept ringing and ringing, no answer. I ended up having get dressed and go down there to ask. I normally stay at the Wiltshire golf and country club when away on business but all in all I had a fairly good experience despite the few small problems and will be recommending it to my manager to book again for my next business trip.

"Best Western PLUS Blunsdon House Hotel, Swindon"

5
14/06/2016

We really enjoyed our stay here in June 2016 and would highly recommend it. Large clean rooms and comfortable beds. Very helpful staff. The only downside was the temperature in the rooms was very hot and needed a fan (provided) most of the time, as there was no air-con. Also the Jacuzzi was being refurbished which meant it was out of action and severely restricted access to the swimming pool. The grounds and facilities including the restaurant and bars are all first class

"Wedding Weekend"

4
08/06/2016

Me and the wife stayed 2 nights in April for my friends wedding. Arrived late Friday evening, check in was nice and simple and our room was a good size and had everything we needed. We were up early for breakfast, which was buffet style, plenty to choose from, lots of continental style hams and bread, and typical English fayre, lovely sausages! We found time to stroll around the golf course, nice woodland path, a little bit damp though. The staff were friendly and always seemed busy, even though it is a Best Western it does have a family run quality to it. The hotel is large and has a few bars, my fave was the Whiskey Snug, nice way to end the night. I would have no problem staying here if we found ourselves in Swindon again!

"Retro but classy "

5
08/06/2016

I truly enjoyed my visit at the Blunsdon house, best Western plus, I didn't actually stay in the Blunsdon house, I stayed in the pavilion which; I do recommend it due to the additional amenities of the pavilion. The pavilion does cost a little bit more but with the balcony, AC unit, larger room and bigger bathroom. Its well worth the extra cost. The hotel has a lot to offer if you're not in a business meeting such as: gym, workout studio, swim pool, outside play area, a big large screen to watch sports at the bar and golf course which is a major plus if you like to play golf. The only thing I do have to say that I'm disappointed in was my balconies door was broken.. Insure to book ahead If you're in a large group or business meeting it tends to book up in the summertime.

"Wedding 3rd of June! ??"

5
07/06/2016

Wow what can I say our wedding day was just fantastic! All the staff were so lovely, and Grace was just absolutely brilliant. Such a lovely venue and will be recommending to everybody. It was exactly what we wanted, and it was a perfect day! Our fantastic photographer Lucie Hamilton captured these beautiful photos! Such amazing views. Thankyou Blunsdon house!

"Wedding 4th June Mr & Mrs Lever"

5
06/06/2016

Wow! How can I put this in words, me and my husband got married here on 4th June 2016. It was the most amazing weekend. Stayed over Friday until Sunday and got married on the Saturday. All staff were amazing and made us feel truly special and made our stay perfect. Grace (the wedding planner) was literally the best! She was like a bridesmaid to me, running round, sorting my dress out, helping me calm down and being there when I needed her. Our wedding was amazing and I would highly recommend anyone to book there's here. Thank you everyone you made it perfect xxx Lots of Love Mr & Mrs Lever xxx

"Friday night dinner"

4
04/06/2016

Always looking to eat somewhere different every Friday, so thought we would give this a try, as the last time I had visited was for a works Christmas function many moons ago. I really enjoyed my dish of Duo of Lamb. Very tasty. My partners sea bream not so much. The portion was very small and too greasy, leaving a bad aftertaste in the mouth. This shared the plate with two small uncooked leeks. This dish needs some work on it. My dish saved the day and I would order it again.

"Amazing Grace as well as staff and venue"

5
03/06/2016

My son had his wedding venue here. Only word word to describe everything....AMAZING! The venue and staff were fantastic and everything went like clockwork on the day, especially thanks to Grace the wedding planner. She was amazing. I cannot find even the slightest negative thing to say.....it's all positive. My wife and I and other members of both families spent the night at the hotel B&B. Our room was clean, tidy and very comfortable.....the pillows though need to be replaced. The breakfast was great.....as much as you can eat and of good quality.

"Amazing hotel & wedding venue"

5
30/05/2016

We had my daughters wedding here. I must say how totally impressed I was with everything. Grace was truly amazing and the day went like clockwork, all the staff were amazing. Rooms clean and large with fabulous views. Breakfast was excellent. Only thing I would say is may be they should consider having a ATM machine on site or may be offer cash back. Highly recommend for as a wedding venue in fact I would say any type of a event you won't be disappointed.

"Fantastic cocktail experience with a master cocktail maker"

5
29/05/2016

Thank you very much to Stamos a master cocktail maker and his team. We were made to feel so special and the centre of attention from the moment we arrived and Stamos welcomed us and escorted us to our seats. We had a lovely meal in Flames restaurant and then we started the most amazing, inspiring and fun evening of cocktail creating. We laughed so much whilst trying to catch ice cubes in cocktail shakers and even skills spinning bottles and throwing and catching cocktail shakers. The cocktails were delicious and I lost count of how many we made , each one prettier and more exotic than the last. At the end of the evening we were given coffee and water to prevent any headache and we bid farewell and we made our way to a lovely room in the Pavilion with wonderful views from the balcony over the countryside. The next morning we had a good cooked breakfast followed by a visit to the wonderful Secrets spa for some lovely pampering. I cannot thank Stamos enough for arranging the most perfect experience

"Avoid Breakfast"

2
27/05/2016

Picture the scene, the world has fallen apart as we know it, you have survived for months with your best friend, eating, leaves, moss and soil. roaming the land looking for some small morcile of food to eat. you hear that the Flame restaurant (inside the Best western) has has some how survived and it serving breakfast. My advice, go back to looking for moss and soil or ...eat your friend.

"Christening Reception "

5
13/05/2016

We had our sons christening reception here and we couldn't have been happier with the service that we received. The lady that we booked through was extremely helpful, the food (afternoon tea) was fantastic and the staff were lovely and friendly. We had an amazing day and all our guests thought the same.

"The BEST hotel."

5
11/05/2016

best hotel I've stayed in & I've stayed in many!!! We stayed in room 365 - a suite with a private living room, amazing!! Chocolates on arrival, very clean, lovely happy staff, catered to our Every need, breath taking views, luxery bedding, luxery robes & towels, bathroom toiletries amazing!! the room literally has everything needed + two TVs! more like a posh pent house! We had an amazing 3 course meal in the flame restaurant, again the staff was so professional, kind, happy & cared. Food was amazing 5* from start to end. We then went to the bar & played some pool, lovely people & staff, clean & great drink selections! Very happy with the free coffee,tea, tray in our room, even had galaxy hot chocolates & biscuits! A coffee machine & fridge for the milk! Amazing!! breakfast was the best breakfast I've ever had!!! Amazing selections, happy cheerful helpful staff, didn't want to leave! Took over 100 pictures, magical weekend, treated like we was important, amazing hotel & staff. Thank you, me & my husband really needed that, & felt like love sick teenagers again ;) will be back! 5* Mr & Mrs morecombe. :)

"Cheeky find"

4
10/05/2016

Awesome find. Halfway between gatwick airport & our destination in Hereford. Great place to settle on route. Flame grill was an awesome restaurant. Staff were delightful. Grounds were beautiful. Next visit we'll add in here with more time to enjoy as an unexpected delight. If I was in the South of looking for a place on the cusp of the cotswolds this is the place for you. Great unexpected experience

"Best Wedding Planner in the Business"

5
01/05/2016

Yesterday was the day my Son got married and the Garden Room at this hotel had been decorated and dressed beautifully for the occasion by the hotel staff with minimum input from the families as to where everything should go. The food was amazing as was the service. The Staff did not miss a thing and could not do enough for us. Thankyou Grace for making this an amazing day for Ben and Emilia and the way that you helped an elderly relative who became ill. The rooms were large, clean and comfortable. I only wish I could have stayed an extra night to make more use of it and the fantastic facilities on site.

"Exceptional"

5
29/04/2016

Booked for only one night and was pleasantly surprised to be upgraded to a suite and what a suite it was! Probably one of the largest I have ever stayed in. Entrance hallway with a large lounge leading off with an adjacent double bedroom with a very comfy bed. This was finished off with a large bathroom. There was a balcony which ran around the perimeter of the room which was in a semi circular extension and it was huge. Very pleasant views all round. The only criticism would be that the furnishings were a bit old fashioned but in no way detracted from the overall standard and cleanliness of the accommodation The public areas, bars etc were lovely being very traditional and cosy and when I stayed very quiet. I ate in the restaurant and although not of high quality the food was quite adequate. There is also a very large car park and pool although I did not use this. The staff that I interacted with were very pleasant and friendly I don't often give five stars but this hotel I think is worthy.

"Best in the Area"

5
25/04/2016

Returned to Blunsdon House after many years working in different locations and now based in Swindon for a few months. Just as good as ever staff good breakfast and evening meals in Carries Bar or the Restaurant excellent. The family owners must feel proud of their achievements.

"peaceful location"

4
25/04/2016

Stayed here for 3 nights on a business trip. Everything from the rooms, staff and grounds were a pleasant surprise. There are multiple pod type buildings, so I never found noise to be an issue. Would recommend to anyone looking for a peaceful getaway

"Enjoyable Bridge weekend"

4
21/04/2016

My husband and I had booked on a Mister Bridge Just Bridge weekend which, in itself was very enjoyable and well run. I broke my leg a couple of weeks beforehand and the Mr Bridge staff and the hotel could not have been more helpful. We had the use of a disabled room and everything went very smoothly. Since our last stay the hotel has had some decor changes which I liked.

"Lovely, but lets itself down."

3
17/04/2016

Lovely hotel, lovely grounds and generally excellent staff. Spent three days here for a wedding and on the whole really enjoyed it. All staff I dealt with were quick and efficient, perhaps a little too business like. Grace and her wedding planning team were superb in the way they took care of the whole day from start to finish. However, the food served during the day reception was poor, given the money involved I expected some quality food but it didn't happen. 48 guests were catered for so i don't see any excuse for using frozen veg, serving greasy 'roast' potatoes or beef 'fillet' that was tough enough that you had to hack through it. Housekeeping - at 4 star level I'm afraid leaving cobwebs on the patio doors and on a mirror, then not dusting the places you think people wont look simply isn't the correct standard. Air conditioning blew hot or hot air into the room no matter where you set the temperature level, I understand this is because it is still set to winter heat mode rather than summer cooling but still made the room uncomfortably warm on occasion with no way of cooling it other than opening the patio doors. Overall - Decent but disappointing.

"Minor issues but on the whole a very nice place to return to after a day of work."

4
15/04/2016

The executive room (in the Pavilion Building) - lovely, nicely furnished and complete with a balcony. Lovely view and brilliant to have a balcony to sit on. I was surprised there are no windows that open; so if you want fresh air you have to leave the balcony door open, which could be problematic for women traveling alone. Disappointed that as a BW member I ended up paying more - was told if I'd booked directly thru the hotel I could have had a db+b deal for £12 more. Also as a diamond member I didn't get an upgrade to either 4 poster or suite since they're not available for upgrade - you only get an upgrade (to executive) if you book a regular double - so pay for the cheaper room and (if you qualify) you will get the Diamond Tier upgrade to executive. There are 3 restaurants in the hotel but when I checked in on Sunday only the bar menu was available for dinner in the evening meaning not a lot of choice. Disappointing. Breakfast wasn't my favourite and although i paid for four nights b+b I actually only had breakfast 2 times - it's a buffet style breakfast and if you want smoked haddock or kippers you have to pay a £3+ supplement. They have one of the conveyor belt type toasters that was obviously not set correctly and after one go thru the toast wasn't toasted - but two go rounds burned the toast - and much smoke ensued - at which point wait staff quickly to pounced on people. I might harboured the notion that it was my fault, but watching everyone else struggle and then get chastised from wait staff several mornings in a row made it clear that it wasn't just me - the machine needs attention, and morning staff need some work on customer service skills!!! Best customer service we received was on the last night when we ate in the Flames restaurant - food was brilliant and service staff were polite, obliging and personable. However, for the most part I'd say the staff I engaged with were professional but not overly warm or welcoming, which is strange given this is a family run establishment and not a huge corporate chain. Best staff person by far was a young man from Turkey + Romania, working in the bar on the first day of his new job - he was smiling and obviously happy to be there and happy to be of service - engaging and chatty with customers in a very appropriate manner: many of the old hands could learn a thing or two from him!

"Usually a good hotel but it let itself down this time"

4
15/04/2016

I have stayed here quite a few times, on business, and have previously found it to be very good. This time was a disappointment, however. The service in the restaurant was not as good as the prices were pitched at. I ordered steak with sauce yet quite a few minutes after having had the meal brought to my table I had to get up and find someone to remind them that the sauce had not yet arrived. The sauce then came quickly but was watery and bitter. The steak, not inexpensively priced, was dry. The onion rings were greasy. I'm not at all a fussy eater but the joy of the meal was lost, as was my appetite. My bill was reduced, which was a saving grace. At checkout I was given another guest's receipt even though I'd been given mine to review before the credit card was presented. I only spotted this later. These might be small gripes but the Blunsdon is not a cheap hotel and the devil is in the detail, so getting these small things wrong leave more of a lasting impression than the other, good things. This is the way of the world for the service industry, I'm afraid.

"Lovely hotel, beautiful room, delightful staff, dinner menu a little disappointing."

4
13/04/2016

We stayed at the Blunsdon House Hotel for two nights when we were visiting friends. We stayed in the Pavilion rather than the main house, and had a west facing room. This caught the sun in the afternoon and evening, but there are also east facing rooms which will catch the sun in the morning. All the pavilion rooms have a small balcony with a table and a couple of chairs, which is very pleasant if the weather is up to sitting outside. The room was all the things you would expect, large, clean and comfortable, with the added bonus of a proper tea pot for making tea, and an American style coffee maker for fresh coffee. A big plus for me. However, there was the usual problem that the air conditioning didn't seem to do anything. As it was, we slept with the door onto the balcony ajar and that kept the room pleasantly cool. From the pavilion, you have a short walk to the main hotel for the dining room and bars, which could be a bit wet if it's raining and you don't have an umbrella, but staying in the pavilion was probably the better bet. The bars were pleasant, and very different in character from each other – one a large seating area overlooking the pool, and the other more cosy seating in a number of smaller rooms. The staff everywhere, from reception to dining room, was, without exception, polite and helpfulness itself. So, it's a lovely hotel, but unfortunately, the food didn't match up. Breakfast was the usual buffet, hot and plentiful, but typically only sliced white or brown bread for toast. Nothing special. Then, probably just us, but dinner is a fixed menu with no daily specials, and although we are both pretty unfussy when it comes to eating, there wasn't a huge amount that took our fancy. We both agreed that staying more than two nights would probably have meant going out to eat. However, that would depend on what you would normally eat. So - would I stay here again? Yes, probably. Would I recommend it? Yes, but don't expect the food to be exciting.

"Good place to stay"

4
09/04/2016

The wife and I spent 4 nights here dura g the Easter School break. The room we had was large and well appointed. The welcome tray had good biscuits and a decent hot chocolate, plenty of milk and a coffee maker. The bed was reasonably comfortable. We were in the main building which was the original hotel, it it a warm place. The was an air conditioning unit in he room to help keep it cool.Bathroom was a good size, however we did have a couple of issues. Firstly the cold water pressure is very low so in the morning when everyone is up an about there is no cold water. Secondly the shower. The shower is above a bath with a screen, the shower is brilliant loads of hots water and pressure . we flooded the bathroom this was due to a gap at the bottom of the screen and the wall mounting.Duly reported an fixed. Still got the bathroom floor very wet, water getting through on the mounting and unless you stand on the taps the screen is inadequate . Basic design flaw, get rid of the bath and put in shower cubicle. The housekeeping staff were wonderful and the rest of the staff were helpful. Breakfast was great, plenty of choice and as it is buffet fill your boots. We did eat in 3 nights and found the evening menu lacking, specifically vegetables. Food was ok,nothing special. One night the wife ordered the Flame sundae, according to the menu it had strawberries, when it arrived someone clearly doesn't know the difference between a strawberry and a Blueberry, not a single stawberry in sight. We will be back.

"Wedding"

5
04/04/2016

Recently had my wedding in this hotel they were amazing very attentive and helped me from start to end! Perfect weekend, was enjoyed by all! We definitely chose the right venue! Rooms were superb and had all we needed in them, I stayed in the pavilion and the views in the morning were beautiful

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Nicky597m, Thank you and congratulations in equal measure! A wedding is a very special event indeed, thank you for choosing us! We differentiate and pride ourselves on the unique service we offer to our wedding clients at Blunsdon. Naturally Grace, our dedicated wedding planner (and whole team) were delighted to cater for you. We were delighted to read that the day progressed with unmitigated success. We wish you all the best in your married life together and hope to see you back with us soon. Warm regards. Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Very nice"

5
02/04/2016

Me and my wife stayed here for 1 night . the hotel is very big with many bars and restaurants the decor is nice and very clean though out. We had a drinks in the main bar. Bar staff very friendly and welcoming after we had one or two drinks we booked a table in the steak house the food was great steak was lovely. To top it all we had a lovely room with balcony over looking the golf course We will return very soon

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear nasher67, Thank you for posting a review of Blunsdon House here at TripAdvisor. We were delighted to read that you both enjoyed a thoroughly successful and enjoyable stay and hope to see you again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Afternoon tea, disappointing|!"

3
01/04/2016

Myself and a group of friends booked afternoon tea, they brought out the food, then eventually brought out the plates then the cutlery and then tea cups with a tea bag in each cup, seemed a bit disorganised. After a while we decided another cup of tea would be nice but we were informed it was £3.00 each for another tea bag, the look of shock on our faces must have registered as we were then given 6 complimentary tea bags, after paying £15.00 already, up front, thought this was very cheeky! I ordered a gluten free afternoon tea and have to say it was very good, in fact everyone said how much better it looked than the normal one.

"fantastic short break"

5
29/03/2016

Fantastic hotel. Highly recommend staying in the pavilion. Fantastic choice of restaurants with warm and friendly team. We will be returning. Ideal for all ages couples and families. Massive grounds with a golf course and pitch and put.Accessible for people with disabilities. Swimming pool, gym. Beauty room called secrets which was just what the doctor ordered. Choice of 3 places to eat flame , carries bar and Tawnys.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear 136nicolah, Wow! Thanks for such a great review. It is very gratifying to read that you enjoyed a short break with us and that the facilities and service met with general approval. Perhaps the most pleasing aspect of all is your noted intent to return, we will see you again soon and until such a time wish you all the very best! Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Breakfast on the move"

3
29/03/2016

Driving from Gatwick to Birdlip the Blunsdon was a great place to stop for a relaxed breakfast. The staff where friendly and the breakfast room was light and clean. The tables are not too close together and the food was a good regular offer. Breakfast was buffet style. £12.95 adults and £6 for children under 10 years old.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear DCFMyers, Thank you for taking the time to share you recent experience of the hotel with the wider community here at TripAdvisor. Blunsdon House is conveniently located between the M5 and M4 and as such we make an ideal stopping point for both residential and transient customers. We were delighted to read that you enjoyed your breakfast and that our team were friendly during your visit. We trust that your trip was both safe and productive and we hope to welcome you back to the hotel again soon, until such a time we wish you all the best. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Cotswold Break"

5
24/03/2016

My wife and I spent a couple of days visiting various Cotswold locations and Slimbridge Wetland Reserve. The hotel was very well positioned for our purposes. The restaurant in the hotel was first class and the rooms were large and comfortable.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Hilary B, Thank you for taking the time to post a review of your recent stay at Blunsdon here at TripAdvisor. We were delighted to read that your experience was first class throughout and that you enjoyed, various relaxing excursions to the nearby Cotswold's. We hope that you will have the opportunity to visit us again soon and until such a time wish you all the best. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"friendly staff"

4
23/03/2016

Asked for a quiet top floor room and I wasn't disappointed. The room was spacious even though the bath and sink taps were in need of replacement. The staff in the breakfast room were friendly and they all seemed to enjoy their jobs. Cooked breakfast was average they need to keep an eye on replenishing the fried eggs. Generally a very pleasant stay in a quiet part of Swindon.

"Special deal weekend"

5
22/03/2016

Excellent value for money and everything I expected from a **** Hotel. Hotel staff were friendly, courteous, and went out of their way to ensure our needs were fully met. Hotel room was spacious, comfortable and amply met our needs for a two night stay.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Richard C, Thank you for reviewing us here at TripAdvisor. We were glad to read that you enjoyed your visit to us and that you found the service both friendly and professional. We hope to see you back at Blunsdon again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Very pleasant"

4
18/03/2016

We went for a couple of nights just to get some relaxation. Really found the hotel to excellent. We ordered room service, and the nachos side dish was perhaps the nicest nachos I have ever had! The rooms were nice a spacious, and there are loads of facilities on site, we opted for a couples massage. It's very close to the centre, but far enough out to feel secluded.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Tom C, Thank you for taking the time to post a review here at TripAdvisor. We were delighted to read that your stay was comfortable and that you found the service and facilities at the hotel to be excellent. We will pass your comments on to our head chef, while he receives a great deal of praise for some of his more complex dishes - nacho praise is a (very welcome) first! We hope to welcome you back to the hotel again soon. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"CANCER RESEARCH LUNCH"

1
16/03/2016

I have been attending these lunches for approximately the last 8 years, to say the food has deteriorated over that period is an understatement and yesterday, the last one of the current season, March 2016 was the worst yet. Fish pie, which contained no fish, two people on the table sent theirs back to the kitchen. The mashed potato was burnt and the whole plate tasted of it. The vegetables are out of a freezer and had no taste and were hardly cooked. If you cannot provide edible meals for the price, then don't provide 3 courses, do 2 and improve the food that is edible.

"Good Carvery - Lovely Surroundings"

5
15/03/2016

My friends and I booked a table of 10 for a Carvery Lunch and as usual a very good standard at a reasonable price. The restaurant and bar areas were very comfy. All the staff were very friendly and helpful.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Jackie W, Thank you for submitting a review here at TripAdvisor. At Blunsdon we pride ourselves on the quality of product we offer. We source top quality local produce complimented by a relaxed professional service, overlooking idyllic surroundings. We are delighted that you enjoyed your meal with us and we hope to welcome you again soon. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"restful break"

4
15/03/2016

A very well run hotel set in lovely grounds. Pool, gym, children's playground with a selection of equipment. Walks around the grounds were on offer. Inside good bars and resturant. Helpful polite staff with smiles all the time day and night. Family friendly. Never felt crushed even at busy times. Plenty of parking as well as not too far to walk with cases to the room. The room had all we required and the shower boost was a great positive feature both for evening as well as starting the day Outside the hotel lots of sights and places of intrest within a short distance. A good place to chill or as a base for the cotswolds and beyond. Would recommend to family and friends.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Trevor F, Thank you for taking the time to share your opinion of Blunsdon here with the wider community at TripAdvisor. Blunsdon House is a family fun hotel and has been since it inception in 1960. We are now on our third generation, as such your praise toward the hotel and team is both deeply gratifying and a source of personal satisfaction. We look forward to welcoming you back again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"VISITING GRANDAUGHTER"

5
15/03/2016

The hotel was fabulous and has great facilities. With its own swimming pool and several bars and excellent food you couldn't have asked for much more Very close to Swindon and plenty of activities such as Ten Pin Bowling.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Paul_Johnson7, Thank you for posting a review here at TripAdvisor. We were delighted to read that you enjoyed your time with us and that you found the hotel amenities to be convenient and wide ranging. We trust that your family visit was a success and hope to welcome you back to the hotel again soon. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Fantastic amenities"

5
14/03/2016

Gym, swimming, sauna,opportunity for massage,or new nails great choices of food at each meal, breakfast was exceptional, big screen in bar area. playground for little ones, lots of grounds to walk in. Golf, tennis. huge carparking,

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Linda J, Thank you for taking the time to share of your opinion of Blunsdon House with the community here at TripAdvisor. We were very happy to read that you found our amenities fantastic and that you enjoyed the eclectic range of services we offer. We hope to welcome you back to Blunsdon again soon. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"First Class"

5
13/03/2016

Excellent in all respects. The staff were very helpful. The room was very comfortable and spotless. The whole experience was the best I have had in the Swindon Area. Strongly recommend this hotel for any visit.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Alex S, Thank you for your contribution here at TripAdvisor. It was very gratifying to read your account of Blunsdon and we greatly appreciate your recommendation to others. We hope to see you at the hotel again soon. Kind regards Chris Clifford Ownership Family For and behalf of Blunsdon House Hotel Ltd

"Best Place"

5
11/03/2016

Wonderful Hotel all the staff were very helpful and went out of there way to please. Even tho there was a wedding going on you could not here this in the bedrooms. you will need to walk around the place inside and outside as the place is stunning. I would defiantly recommend you stay here, Views are something to die for. 100% out of 100%

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Der J, Thank you for taking the time to post a review here at TripAdvisor. We were delighted to read that you enjoyed your time with us - the panoramic views across the vale of Cricklade stretch for 20 miles when the weather is fine, we are glad you enjoyed the scenery. We hope to see you again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Excellent"

5
29/02/2016

Everything about this stay was excellent. The staff, facilities, room, food .. everything was seamless and comfortable. It's not very often that I stay somewhere and can't find any negatives at all, but this was one of those happy times.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear BellSantaLucia, Thank you for posting here at TripAdvisor and for your complimentary review. It is extremely gratifying to read that you did not experience any negative aspects at Blunsdon during you time with us enjoying a happy and successful stay. We hope to see you again soon and until such a time wish you all the best. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Excellent"

5
29/02/2016

We stayed here on 27th Feb. We made this booking late last year under "winter break deal" and paid under £60 for standard double room with breakfast for 2 people. On arrival was met by friendly reception staff. We were given our room key and directions only to find we had been allocated an Executive Suit. WHAT for that price what a great deal. Room was clean and comfy and had everything we wanted. At breakfast there was a great selection. Went for cooked breakfast and it was hot on tasty. The staff were very friendly and efficient. Would definitely stay here again even if we got a standard room.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Pearl602014, Thank you for taking the time to post a review here at TripAdvisor. We were very glad to read that you enjoyed your complimentary upgrade and overall stay with us. At Blunsdon we actively flex our rates to reflect market conditions and to ensure our customers always receive the best possible value. Naturally we were delighted that you felt your stay was also excellent value proposition and we hope to see you again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Excellent hotel and good food"

4
28/02/2016

Stayed here and enjoyed a few nights around swindon. Rooms clean and well kept staff friendly and efficient. The location is easy to find. The menu is quite comprehensive and has a mix of cuisines. The hotel is conveniently located next to the river Thames and the antique shops of Letchlade.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Lynn8038, Thank you for taking the time to post a review of Blunsdon House here at Tripadvisor. We were delighted to read that you enjoyed the menu, service and a well rounded stay with us. Lechlade, nestled on the southern tip of the Cotswolds, is only a stone's throw away from Blunsdon. It is rightly famous for it naturally outstanding beauty and great riverside pubs - best enjoyed in the summer! On that point, we hope to welcome you back to the hotel again soon. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"A night to remember"

5
22/02/2016

We went to a 70th birthday party ,we stayed the night here, we couldn't fault anything ,food was good bed was comfortable ,room was large ,spotlessly clean,tea ,coffee making facilities, TV,etc we had breakfast,lots to choose from,the waiter who looked after us ,couldn't do enough for us,also the chef cooked my egg specially how I like it .

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Connie S, Thank you for attending the recent family celebration and for reviewing us favorably here at TripAdvisor. We we delighted to read that you couldn't find fault and that you thoroughly enjoyed the occasion. We hope to see you again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd BOOK DIRECT - We won't be beaten on price and will always accommodate special request when you book direct.

"Great Spot of Lunch watching our daughter's swimming lesson."

4
21/02/2016

The wife was taking our daughter for her swimming lesson at the swimming pool at the back of the hotel, (with great views to the North across the valley it must be said), so thought i'd tag along. Due to a change in the rules, unless you're in the pool, you're not allowed pool-side to watch, so I took myself upstairs to the bar, ordered a Cheese & Ham Omelette, and a coffee, and sat down to watch my daughter learn to swim. The omelette took just over 20 minutes to arrive, but the waitress did warn me of the delay when I ordered, so no issue. The omelette and coffee were typical hotel quality, OK but not great, but the waitresses were very nice and helpful. The bar area could do with a deep clean and upgrade, but then again, so could most hotels. A nice relaxing lunch break. One to remember.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear 923Dan, Thank you for reviewing us here at TripAdvisor and for your feedback. We were glad that you enjoyed your lunch with us and that your daughter is learning to swim at Blunsdon Fitness +. We have a brand new and exciting redesign being drawn up for Carrie's bar which we hope to implement soon - so watch this space. We hope that you may have the opportunity to enjoy another relaxing lunch soon, swimming timetable permitting! Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Love this venue, wedding all booked!"

5
17/02/2016

Lovely venue with lovely surroundings and a great view across the fields if you head out by the tennis courts. Staff are very friendly. All booked in to have our wedding day here in august, we know we are in safe hands and they will give us the perfect wedding day

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Darren E, Thank you for posting a review of Blunsdon House here at TripAdvisor. Congratulations on your upcoming wedding and Thank you for trusting us with such a special occasion. August is only a short spring away, Grace and her dedicated team are on hand and at your disposal. We will certainly see you again soon. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Good but a little disappointing"

4
17/02/2016

We stayed for two nights at the BW Blunsdon house hotel on the special deal which included breakfast and evening meal. On arrival we were greeted by an unfriendly receptionist, no information offered about dinner or amenities available. The room was large, comfortable and clean. The bathroom was spacious and well equipped. Our evening meal in Flame Restaurant was alright but the menu did not have a great choice. The staff were very friendly and helpful. Breakfast was good with plenty on offer, ,tea and coffee were refilled on request. The steam room was very good as was the sauna. When we checked out , the same receptionist did not ask us how we enjoyed our stay.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Jersey45, Thank you for submitting a review of Blunsdon House here at TripAdvisor. We were glad that you found the overall stay to be good but were a little perturbed to read that your overall enjoyment may have been dented by a less than accommodating member of our reception team. Rest assured we shall investigate this matter further and hope to welcome you back to the hotel again soon. Kind regards Chris Clifford Ownership family For and on behalf of Blunsdon House Hotel Ltd

"Perfect stay"

5
15/02/2016

What a great hotel - every care is taken to ensure that guests have a perfectly comfortable and restful stay. Bedrooms are thoughtfully planned and fitted out with more than the usual requirements to ensure a wonderful stay. The food is excellent and the staff provided great customer service and care. Thank you.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear viviennea952, Thank you for submitting such a great review of Blunsdon House here at TripAdvisor. We were delighted to receive it and very glad that you felt your stay was nothing short of perfect! We hope to see you again soon. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Excellent weekend; great hotel"

5
15/02/2016

Two families with respective teenage children had a weekend away, stopping over at Blunsdon House Hotel on the Saturday night. All three rooms were excellent; large, good beds & clean with tea, coffee and biscuits in the rooms. Check in was efficient and friendly - we were made to feel like welcome guests and a minor query was handled in a very professional way. There's lots of parking and the grounds look well maintained. The leisure centre attached to the hotel looked really well equipped with weights, smallish pool, cycle room and sauna. Breakfast was good and again, staff were friendly. If you're in the area, Cirencester is well worth a visit. Would definitely go again.

"Pleasantly surprised"

4
13/02/2016

We got a brilliant deal , £44.50 per night b&b. My friend and I were surprised that the standard rooms, although in need of updating, included a coffee maker, mini fridge and bathrobe. Soundproofing could be improved but all in all the room was very good. We ate at the bar overlooking the swimming pool, and in Flames grill , food was very good. I also had two treatments in secrets spa which were very good. We're definitely going back. Staff helpful & friendly.

"lovely hotel but breakfast let it down"

3
13/02/2016

My husband and I stayed just one night in an executive twin room with breakfast, the room was lovely and as described comfy beds and pillows, nice fluffy white towels and bath robes, hairdryer iron and ironing board in the room, & tea and coffee makerS and flat screen tv, the bathroom could have done with a bit of a make over there was paint flaking off the ceiling over the shower, but everything was clean, One of the reason we booked this hotel was because it had a swimming pool, But we were very dissapointed to find kids swimming lessons taking place on the Friday afternoon so we decided we would use the pool on the Saturday morning instead, only to find on the Saturday morning again the pool being used by kids lessons with a loud microphone being used throughout their session, there was no way we could have enjoyed a relaxing swim, also the jacuzzi was out of order so we never got to use the pool at all as we had to check out by 11 am, it may have been a good idea for the reception to give us a list of times when the pool is being used by the public so the hotel guests can plan their stay ? Another big disappointment was the breakfast, firstly the continental option - the usual cereals, bread, yogurts, tinned fruits, bowl of apples and pears and a single plate consisting of 6 square slices of cheese dried up and curling up at the edges, and some cakes and Danish Pastries which my husband sampled and said the Danish tasted dry and stale, the cooked breakfast was bordering on the worst we've ever sampled, an urn with Porridge which neither of us could fathom out what it was for ages as it had a yellow dry skin on the top, scrambled eggs which had separated and swimming in yellow liquid, there were 2 plates each with 5 friend eggs on and all of the eggs looked plasticky with crispy hard edges and were cold ,the mushrooms and beans were ok, then there were 2 metal containers one full of pale pink sausages none of them had any colour to them and the bottom sausages just sitting in fat, and the other full of anaemic looking pink rashers bacon piled on top of each other, there must have been about 50 rashers just sitting in this container piled on top of each other looking dry and undercooked with white rind, very unappetising, Tea and Coffee was served hot and quickly and the waitress service was very good, So all in all a very disappointing breakfast experience, disappointing Pool experience but overall the hotel is lovely and the grounds are great, we had a drink and bar meal in Carries Bar which was lovely and great service ,When we checked out the receptionist didn't ask us how was our stay so thats why i am putting this review on Trip Advisor,

"Overall review"

5
11/02/2016

Excellent service and staff were very helpful and polite. The rooms were very clean, welcoming and house keeping came everyday. Really I could not report any fault with the hotel during my stay for 3 nights.

"Conference stay"

5
09/02/2016

Great rooms (clean, well equipped and comfortable), lovely food in the restaurant and excellent facilities for the training conference. I would definitely stay here if I was ever in the area for leisure purposes.

"Great fitness amenities - good restaraunt"

3
08/02/2016

The rooms are a bit dated. Carpet and furniture had stains - really showed wear and tear. I could understand it being used for a destination like a wedding, but as a business traveler without a car there in nothing to walk to. The food was excellent.

"Lacked a bit of polish"

4
03/02/2016

Visited with group of friends. Used the Carvery which is more expensive than a chain carvery so with its high rating and premium price expected it to be better. Whilst the overall impression was good it fell down in the following areas which I one would not expect. Only 1 out of 3 real ales on offer. At a high price. Non alcoholic drinks were very pricy. cashing in on drivers as a cash cow? Witherspoons and a lot of other pubs can charge less so no excuess other than gross profitering. Long waits for both starter and carvery. There were several parties in. But not full surly this could be managed by allow only a few tables at a time. You can sell drinks when people are sat down. Not when waiting for ages to collect food. At end of evening had to wait a long time for tea. All in all not a good as it could and should be. Chain carvery service and a higher price

"a great stay."

4
02/02/2016

Have just had a night here with a coach party. Check-in was speedy. We had a lovely room on the top floor which was nice an quiet. I noticed it had an adjoining door, but luckily no one next door. A spacious room nicely furnished. Plenty of extras like safe, fridge, tea and coffee and a coffee machine, bathrobe, plenty hangers and storage space and trouser press, air con. TV a bit hit and miss we had to use both remotes to get it to work. The bathroom had one of the best showers l have had in a hotel, plus bath/Jacuzzi, bath slip mat , only thing missing was a pair of slippers, unfortunately l had forgotten to bring mine. Hot towel rail and very large towels. Very clean everywhere. Good lighting and mirrors. BF had a good selection of fresh fruit and hot food. Evening meal was a carvery and a good selection of meat, but it got a bit congested queuing. Table clearing was very swift. Very hot plates too. The hotel has a spa attached and leisure club. Would definitely say its the best Best Western Hotel l have stayed in.

"Perfect venue for a birthday celebration"

4
27/01/2016

A friend's 65th birthday party was held at the Blunsdon House, in a private room for 16 persons off Ben's Bar. The setting was perfect and private, and the food delicious. The servers were attentive to our every need. Our hotel rooms were large and clean, with luxurious queen-size beds. Breakfast the next morning included a Full English Breakfast, as well as breakfast breads and cereals as you might choose. This is an ideal place for an event (as parking is adequate and free!) and the rooms are excellent if you're spending the night.

"Nice surprise"

4
24/01/2016

With everywhere booked up in Swindon found myself staying here. Having had previous 'less than pleasurable'Best Western' experiences this was nothing like. Surroundings including rooms all top drawer, leisure facilities and bar all ideal with excellent food throughout. Will defiantly be back in the better weather to play on anointing golf course.

"Really nice hotel"

5
21/01/2016

Stayed here one night for a business trip. Quiet location, nice, large room with a bath and shower cubicle. Biscuits on the tea tray (always a plus if you have to skip breakfast). Free wi-fi. Reasonably priced.

"A nice hotel with nice facilities."

3
20/01/2016

I found the hotel to be clean, modern and spacious. Service was good, not great and food, again, was good not great. For a business traveler the wi-fi was hit and miss in the room. But they had a great gym and swimming pool to occupy me. Bar area was nice and clean and bar service was good. I think the food lacked anything to make it very good. But I didn't eat anything that wasn't to a good standard. Essentially it ticked nearly all my business traveler boxes.

"Great for a family of 5"

4
16/01/2016

We stayed here as a base for a family reunion before Christmas. A very impressive hotel, with a range of good facilities for all the family - the kids particularly impressed with the PlayStation room. The bedroom was huge, and accommodated my tribe of 5 easily...the Christmas tree in our room was a cute touch too. Breakfast was plentiful - had to feel a bit sorry of the chef who was making eggs to order...they barely had two minutes to themselves. Overall a real hidden gem, and one we'd definitely return to.

"Whisky Tasting Evening"

5
15/01/2016

With 2 mates, went to a whisky tasting evening that was just brilliant. In the Whisky bar (there are over 100 different ones) we had a great evening learning about whisky and sampling a few. There was a delicious antipasta platter. The welcome was genuine, and all the people involved made the night a great experience. I would recommend this experience, and happily go again (and again)

"excellenent"

5
11/01/2016

lovely staff ,lovely and clean rooms ,breakfast was excellent,leisure suite was very clean and friendley staff ,lovely grounds ,very warm inside hotel ,good for all ages all made to fill welcome ,excellent over all experience ,

"Fantastic stay - beautiful venue"

5
10/01/2016

Having recently returned from a long weekend with my fiancée, I have nothing but praise to give to Blunsdon House. Room was tidy and clean, staff were helpful, food was fantastic and the views from our room were stunning. Breakfast had a lovely atmosphere and the bed was a very comfortable sleep. Wifi was good in most places and the gym facilities were great. We will most definitely come again in a few months!

"DIY spa day..."

2
09/01/2016

This was strange, booked over the 'phone as a local, low-key post Christmas day of relaxation. It sort of turned out that way, but we had to work hard for it as it seemed the hotel wasn't at all geared up to provide a smooth experience. The leisure club and the beauty salon seemed to be operating completely independently, each offering contradictory advice, sending us from pillar to post and indeed at one point suggesting our inclusive lunch be taken at 10.30; the jacuzzi was inoperative; a locker jammed and it took me a while to liberate my clothes; when we were directed to the bar for lunch there was much confusion and a Manager apparently had to be called to confirm that we could order what we'd paid in advance for. It then took nearly an hour to deliver a club sandwich. Nobody was very helpful in sorting any of this out. The individual elements were generally fine and the treatments we'd booked were very good and delivered in a professional and friendly manner. But I would not have expected it to beyond the capabilities of a four star hotel to provide seamless service for such a simple requirement.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Andy P, Thank you for posting a review here at Tripadvisor. We were sorry to read that whilst you enjoyed the facilities and services of Blunsdon Fitness and Secrets beauty salon - that you found the whole experience to be a little disjointed throughout. Please accept our apologies for this. The Jacuzzi is currently out of action as has been subject a number of unsuccessful engineer repairs. We have investigated the possibility of replacing it in its entirety but this solution would be incredibly disruptive to the surrounding facilities. We appreciate your custom and patience, your feedback will allow us to revisit our procedures to hopefully prevent re-occurrence of the issues you describe. We hope to see you again soon. Regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Gym Member and User of the Bar Area"

3
09/01/2016

I have always liked the hotel and would like to see it develop, The things that need improving are as follows. It is a Hotel so if I as a member of the GYM would like a coffee at 8am in the morning then I shouldn't have to chase around trying to find disgruntled staff who think it's odd I want to order a coffee. They call it service and no one attends the bar until 9.30am. Madness.... The coffee is awful and too expensive, and needs changing and bringing to current standards in other hotels. The sofas and lighting needs changing, a ripped sofa is just not good enough. People work from hotels and you need to see the opportunity and provide useable spaces with plugs. Staff need to smile, I exclude the gym here as Lydia and her team are brilliant. It's just time for a change and development in the bar area including staff, you need to see the opportunity with the new gym.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Martyn, Thank you for posting a review here at TripAdvisor. We have extremely effective and well established feedback mechanism in place for specifically for our membership which you are also most welcome to use. As a frequent user of our public areas you will be aware that we are heavily investing in a variety of areas of the hotel. Indeed over 56 years we have never stopped developing or investing the property, it is both our business and home. Our restaurant, Flame was fully refit last year. Whilst Blunsdon Fitness itself has only recently completed (4th January 2016) an extensive refurbishment, adding both a strength and conditioning room and state of the art Spinning suite to the facility - in addition to a host of new equipment. The club does not exist in isolation from the hotel and given local events in the Swindon fitness market the decision was made to prioritize the redevelopment of Blunsdon Fitness ahead of other areas, at considerable cost and effort. We have an ongoing, rolling reinvestment program in place and you will be relieved to learn that Carrie's bar is already under redesign. In response to you other observations we would like to add - The coffee we use is Miko 100% Arabica Rainforest blend and is priced extremely competitively (£2.70 - it is also subject to member discount). The general feedback about our coffee is overwhelmingly positive, although we accept taste is subjective. Electrical Sockets are freely available for public use in specific areas of the bar. The bar opens to the public at 9.30am and is open for 13.5hours a day. We have operated a variety of opening hours over the years and have found this opening time to be most appropriate to meet relative demand. Breakfast (and coffee) is available from 6.30am in Flame, directly adjacent to the bar. Naturally your comments and feedback will be taken in consideration as part of the redesign process. The brief is complex, as a multi function bar it must meet the disparate needs of our eclectic customer base. Regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Disappointing Stay"

3
08/01/2016

On arrival at this hotel I found the external appearance of the hotel to be a little bit dated so wasn't sure what to expect. However once inside I think the appearance is very different and was quite comfortable. The room was a double room which had two additional bunk beds permanantly set up in the room. Fine for a family but got in the way for a single guest. That being said the room was a fair size and clean. A colleague and I used the gymnasium which was well appointed and well staffed. The evening restaurant called 'Flame' was nicely laid out and the standard of food was very good. However my gripe was with the staff in the way they dealt with an unfortunate event. The guest in the room next to me had fallen asleep with his television so loud that it kept me awake. I asked the staff to request it be turned down and they attempted to knock on door and call the room but to no avail. I would guess that the occupant was either a heavy sleeper or under the influence. (No respect for other guests). Sadly thats where they stopped trying to resolve it probably at the annoyance of other guests too who may well have been disturbed. They stated that the guest had double locked his door so weren't able to get inside to turn television off. (privacy doesn't come into it when you are being that inconsiderate). How on earth would they have ensured evacuation in the event of a fire? Not acceptable. They moved me at 2am to another room but that had a faulty noisy air con unit that continued to keep me awake. I got moved a third time at 3am eventually to a quieter room where I was able to grab 3 hours sleep. My biggest issue with the staff was the lack of sympathy to my situation and I'd have thought that the night staff would have passed on a message to the day staff so when I checked out they would have at the very least apologised for the disturbed night. Nothing not a 'dickie bird'. Not even do you have a nice stay when I'd have expressed my concern. As a corporate guest requesting my money back or a reduction in the room rate would have been of little value. It completely ruined my one night stay at this hotel and that was a shame.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Paul H, Thank you for taking the time to post a review here at TripAdvisor. Reading your review it is clear that whilst you enjoyed the food, facilities and services on offer your stay was marred by one very specific unfortunate event. We take every effort to ensure that inconsiderate guest behavior does not impinge on fellow guests, on occasion however this is beyond our immediate control. The circumstances during which we would force entry to a guest bedroom (and we do have the ability to enter any room irrespective of locking - for example in the event of an emergency) are well defined. The balance between guest privacy and guest convenience is an extremely fine line and we would only enter an occupied room at night if we had reason to suspect immediate danger to premises or persons. Please accept our apologies for the inconvenience and that this matter was not more thoroughly followed up upon check out as it should have been. Few things are more frustrating that an interrupted nights sleep and we entirely empathize with your situation Should you have need to for accommodation in the near future please do not hesitate to contact me directly at [email protected], I will ensure that you are allocated and extremely quiet room upon return to Blunsdon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Christmas family gathering"

5
07/01/2016

Friendly atmosphere, excellent staff, good food and very comfortable rooms. Hospitable surroundings, interesting walk around perimeter of golf course, unfortunately no time to take advantage of the course. Will probably use this facility when next in the Swindon area

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Bryjac85, Thank you for posting an extremely concise and gratifying review here at TripAdvisor. We do hope that you will have the opportunity to return to try the rest of the facilities sometime soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Not Best but Brilliant at Blunsdon House Hotel"

5
06/01/2016

Stayed at the Blunsdon for my Wedding Anniversary and couldn't expect a better service all round. Food was 1st class, with a party menu at £25 because it was the Xmas season. Room was nice and clean and big and they also left an anniversary balloon. Will stay again next year definitely

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear James B, Thank you for reviewing us here at TripAdvisor and congratulations on celebrating your recent wedding anniversary. We were glad to read that you found the food first class and enjoyed the menu on offer. We hope to welcome you back to the hotel again and soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Very Enjoyable Christmas Day"

5
06/01/2016

My family and I booked the Garden Room for Christmas Dinner this year (7 of us) and we had a fantastic day. The food, service and staff were all excellent and we cant thank you enough. It's been a long time since we have booked to eat out on Christmas Day as we have had bad experiences in the past, but I would definately recommend a Christmas Day at the Blunsdon House Hotel. Thank you to all that made our day very, stress free and very enjoyable.

"long term visit"

5
05/01/2016

i cannot rate this hotel and it's staff highly enough. i stayed here for 31 nights during november and december and at no time did i get anything but top rate service from everyone in the hotel from the wonderful housekeeping team to the restaurant, bar and gym staff who made my stay extremely enjoyable. i was made to feel like a member of their extended family. i was always greeted courteously with a pleasant greeting and a smile. the hotel itself is comfortable and homely the food always well presented and delicious from the buffet breakfast to the weekend carvery. the only slight complaint and it is not even directed at the hotel was that i had no mobile signal in my room.

"New Years Eve"

5
05/01/2016

We had a New Year's Eve. The food was very good. The Tawny room looked very festive. The staff without exception where very friendly and helpful. It was nice to have a quiet room to sit and chat but still be able to go and have a boogie.

"Enjoyable party and hotel stay"

5
30/12/2015

I thought from start to finish the Christmas party, Food, DJ, room and breakfast were all excellent. We had booked the party so late as our usual venue was full, I think that was lucky for us as it is a much better hotel and party expererience, th DJ really got h music spot on andit wasn't s loud that it was difficult to sit and chat between dances, th lighting was also good. Reception staff were excellent, pity I didn't ge o try out h gym and pool

"What a lovely hotel"

5
30/12/2015

We loved this hotel, as it offers something different, we had such a lovely time - we also met Carrie, she is such a lovely kind person, and can see how passionate she is about this hotel. All in all a fantastic place to stay.

"Golden WeddingI"

5
30/12/2015

My wife and I cannot thank the hotel enough for all their efforts to ensure our celebration went well. It was a fantastic occasion which will be remembered by all who attended for many years to come. All the staff are to be congratulated. The banqueting staff were fantastic. They made sure that everything ran smoothly throughout the meal. They were efficient, polite and tended to all our needs in the highest professional manner. Congratulations must be given to the chef for providing a first class meal. The duty managers and their house staff were all fantastic throughout. Nothing was too much trouble for any requests our guests made. Indeed, two couples, whose rooms weren't quite ready when they checked in were immediately given fantastic upgraded accommodation. They haven't stopped telling everyone about their extreme good fortune since. Well done to the hotel's quick thinking duty manager!! Five star service from the whole Blunsdon House Hotel team. We'll definitely be returning in the near future to this outstanding Wiltshire hotel. Malcolm and Vivian Rhodes.

"Mother daughter break"

5
29/12/2015

A terrific mother daughter break. Our room was lovely and having stayed at some 5 star hotels around the world, we were pleasantly surprised! Staff were very helpful. Spa was a great bonus and the restaurant finished the trip really well. Only negative - our view of the car park from our room - a real shame.

"Birthday stay"

5
29/12/2015

Stayed in a room that was outstanding. Stunning four poster bed very large bathroom with separate shower. Beautiful furniture and a veranda. Stayed there 35 years ago on our honeymoon and what a difference. For the better. It was a surprise birthday present and it was just a wow factor.

"4 night Xmas break"

5
29/12/2015

We had a 4 night break booked with Jones Holidays (Flint) and what a good decision it was. All the staff were helpful and always ready to please. The room we had was large with a very comfortable bed, the only problem was the 50 yard walk from the Pavilion building to the main hotel especially when the weather is bad. The hotel is set in lovely grounds given the right weather. A very nice family run hotel with client comfort a priority.

"Christmas party"

1
26/12/2015

On DEC 11th my husband and I attended a christmas function with a group of his work friends. The whole eve was appalling! We paid £42 each! The food - we had to queue for like a school dinner queue. The starter food was not labeled as to what it was - no details for but or fish allergies When getting the starters I noticed the sweets on another table all left uncovered! The main course was disgusting, my husband had the steak it was as thin as a wafer and tuff as leather. The sweets were again unlabelled as to what they were we had to ask for cream and biscuits for the cheese and the celery was dry as it had been left for so long. The staff were miserable never once smiled and unhelpful, Worst meal I have severe had and poor value for money

"Lovely hotel "

4
16/12/2015

This hotel is well appointed and rooms are very comfortable. Staff at reception very friendly. When I checked in and went to my room I found it was on the ground floor with a window looking out onto a shrub hedge, not ideal for a female staying alone. I went to reception and requested a change which they did without question and in fact I got an upgrade to a much larger room with dressing area and jacuzzi style bath. I decided to go for a swim at the leisure centre at about 4pm but the pool was full of children's classes, the area was roped off so some of the pool was free but very noisy, now I don't mind kids learning to swim but when I checked the lesson schedule they did not finish until 6pm which doesn't give other guests much time if they are going for dinner etc. Having said this the standard of the hotel in general is very good, with lots of different areas and bars and restaurants with cosy and comfy seating. Beds are excellent and a really nice touch a Christmas tree in each of the bedrooms. Good selection of TV channels and wi fi is excellent. Will view the Flame Restaurant separately.

"Christmas party for family and friends"

5
07/12/2015

A group of 32 of us came for the Christmas party and stayed in the hotel. We had a brilliant time, the hotel staff were reAlly friendly and helpful. The hotel had beautiful Christmas decorations and even a small tree in our rooms. Comfortable beds, plenty of choice at breakfast, bar meals were good size and value for money. GreAt facilities on offer

"Fabulous Hotel"

5
04/12/2015

We were upgraded to the Suite room 165 which was a very pleasant surprise. Fabulous room, wonderful view of the golf course. The hotel was decorated beautifully for Christmas and was quite magical. Great bar areas, restaurant and Health complex.

"Excellent family run hotel"

5
27/11/2015

We stayed as a family group over a weekend and were very impressed by the standards in this hotel. Our double superior room was very spacious and well appointed with coffee making machine as well as normal kettle for teas. All was clean and tidy and we slept well, with no noise heard at all. Breakfast was self service but they seemed to have everything you could think of. The cooked english items were very nice and cooked just right. There was a chef on duty to cook things as you wanted if needed. We had drinks in a couple of the bars and the service and ambiance was just right. The ladies in our party tried out the leuisure complex, swimming and sauna as well as the beauty salon for massages and facials. They were very pleased with these facilities. Overall a lovely time was had and we would certianly stay here again if in the area.

"Sunday Lunch at Flame"

5
21/11/2015

We have tried so many places for a traditional Sunday lunch and Flame tops the bill. The service was great and the choice and quality of the food was excellent. A carvery really can be hit or miss but this was definitely a hit and the parsnips in particular were exquisite. Give it a go you won't be disappointed!

"Ticked most of the boxes"

3
17/11/2015

We traveled to meet family and the hotel was fine for our needs. The booking process was easy, plenty of parking, a friendly welcome and our room ready early. We started with lunch in Flame which was a slightly odd experience in both the service and the menu, no complaints but just a little patchy I think. Our room (family) was large and comfortable but overall a dated finish, on the chintzy side. There were many nice touches such as the toiletries and refreshments. Plenty of warmed towels and lovely bedding. We had upgraded for a golf course view, which turned out to be a car park view so that was pointless. We used the swimming pool which was great for the kids. In the evening we based in Carries bar which had plenty of space, comfy sofas and the drinks/bar food were fine. Breakfast was average, a good choice but not tasty. I have no complaints with this hotel at all but would not particularly recommend it or rush back, especially as our room was £159 a night.

"Generally alright "

3
15/11/2015

Recently stayed here with a large family group. Generally the stay was pretty good but a few things disappointed. The hotel wifi did not work from the first minute to the last. The restaurant, Flame, in which we had lunch was ok but the burger was over-cooked and the initial welcome was a little confused, no menus given and the instructions for starters wasn't clear. After then there were no issues. The rooms while all clean were tired in appearance. I think in certain areas it could do with an update. The pool & gym are very nice and are nice to have included.

"Long weekend stay"

5
15/11/2015

This was a great hotel. The room was comfortable and clean with everything you needed to relax. All staff were helpful and friendly. Really enjoyed all the meals, the service was excellent. Plenty to choose from at breakfast and the evening meal was superb – even for vegetarians! We thought the stay was definitely great value for money.

"Very Comfortable Stay"

5
12/11/2015

We had booked the dinner, bed and breakfast rate which we found excellent and had a £25 voucher each to spend on dinner. The room was very spacious and such a comfortable bed and duvet. At dinner we choose the rib eye steak which was absolutely delicious and so was the rump of lamb in a lovely herby tomato sauce. This hotel has a great pool which was open until 9 pm and mostly empty when we went in. Shame the jacuzzii wasn't working. It has a golf course, which we didn't have time to visit, and lovely views over the hills. I liked the fact that there were lots of quiet rooms you could just go into and relax and chill out. Great breakfast and found the staff excellent, especially the restaurant manager who was very friendly and helpful. There is a wall with photos of staff that have worked there for a great number of years and we found this a really nice feature of their loyalty. Not far from the McCarthy outlet shopping centre in Swindon which is great for shopping but also try the town centre as they have a House of Fraser outlet shop which covers 3 floors and it excellent.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear PamC149, Thank you for taking the time to share your experience of Blunsdon House here with the community at TripAdvisor. We were delighted to read that you enjoyed your meal in Flame restaurant and that you had an enjoyable and comfortable stay. We trust that your shopping trip to the nearby (and fantastic!) outlet centre was successful and hope to welcome you back to the hotel again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"The food let it down."

4
11/11/2015

This is the third time we have stayed at the Blunsdon House, with the same organised classic car tour. The previous occasions were pre Trip Advisor. The only thing I remember was an enjoyable swim in the great warm pool. It was necessary to ask for a room meeting a certain criteria. It seemed we were given an upgrade at no extra charge, to meet the requirement. The double aspect room was excellent, no other way to describe it. A bonus is that it only had an electric heater which was turned off, my wife and I prefer a cool room to sleep in. So many hotels seem to keep rooms excessively warm. The food unfortunately varied over the three nights. The first night our choices were cooked to our liking, but would still only rate as good. The second night the chips, more French fries rather similar to McDonalds in texture and taste, were cold. Also no explanation was offered that, as fish and chips was a menu choice that night, the chips/French fries were the only potato offering for all menu choices. However the food on the third night was vastly superior. The beef was excellent, as was my wife's choice of the duck. In short, accommodation excellent, food not so.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Omen1, Thank you for taking the time to review us here at TripAdvisor. We were sorry to hear that you did not enjoy the fixed dining menu on the evenings prior to your dinner in Flame. Given a similar report from another member of your tour it is evident that perhaps Flame would have better met your expectations. We were very happy to read the rest of your report and that overall your enjoyed a very comfortable and successful tour with us. We wish both you and your fantastic Triumph Stag safe ongoing travels. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"MOSTLY EXCELLENT"

4
08/11/2015

For a Best Western Hotel, the Blunsdon House is unusually large, but I understand that it is still privately owned by the founding family. The charm of the hotel is immediately evident, depicting family pictures and industry awards and a delightful selection of the most charming male and female romantically themed poses. My wife and I were part of a 25 vehicle classic car tour of the Cotswolds and this was the reason for our 3 night stay. Our room was in The Pavilion section, that was clearly a modern extension to the original hotel. The building and the room were modern in design and were generally presented to a very high standard. A few minor niggles were that The Pavilion entails a 150 metre walk in the open to the main hotel reception, bars and restaurants and the ghastly weather made this somewhat unpleasant. We found the bed extremely comfortable, although the duvet was marginally short in length. Wi-Fi was available in the room, as was a modern flat screen TV, although the signal tended to be erratic, causing occasional pixelation of the picture and interruption of sound. We thought this to be the result of a bad connection, but one of our party in another room reported a similar fault. Our biggest disappointment of the hotel was the dinners on days one and two, where a gammon steak had the texture of dried leather and was swamped with an over salty and peppery sauce that was inedible. Other members of our party reported similar disappointment with other menu selections. Dinner of fish and chips on day 2 was equally disappointing, as the fish looked like it was constructed in fibreglass and the fries were not only cold, but had a distinct re-heated texture. These were sent back as being inedible, but the replacement portion were of an equally poor standard. Both of these meals were served in a dining room that was used exclusively by our 50 strong group, but on day 3, this was being used by a wedding party and we were in a partitioned section of the main dining room. The transformation in the cuisine that evening could hardly be believed as coming from the same kitchen, as it was superb. I enjoyed a tasty braised beef and my wife has a superb fish dish. The dining room staff for the 2 breakfasts and 3 dinners could not have been more courteous and efficient. They were a delight. The bar that we retired to after dinner on each evening, was extensively stocked with a vast range of excellent whiskies, but there the stock success ended. On day one, we tried to obtain a glass of Cointreau and one of Creme de Menth, neither of which was available. We thought that this may be rectified next day, but on evenings 2 and 3, neither of these liqueurs were available, but should have been in this 4 star establishment. Would we return??? Probably yes, as most of what is available to the Blunsdon House Hotel guest is to a very high standard. I fail to understand the 2 disgusting meals, particularly as other Trip Advisor reports seem to report the food as being to the standard that we experienced on our 3rd dinner.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Johnsangster, Thank you for taking the time to post such a comprehensive review of the hotel here at TripAdvisor. We were delighted to received such a detailed and balanced account of your stay with us. Conversely it was disappointing to read that you did not enjoy your private dining menu on the first two nights, it is normally very popular and well received. Please accept our apologies for failing to meet your your expectations. Both Contrieu and Creme de Menthe are normally readily available from any of our three bars, your comments have been passed to our bar manager for further investigation. We trust that the rest of your stay and classic rally were successful It was a pleasure to host both you and your fantastic collection of automobiles. We do hope to welcome you back again soon. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Excellent overall stay"

5
08/11/2015

First time staying at this hotel since I worked here in the 80's. hotel was immaculate, food and wine excellent.......breakfast well worth the money. A Lovely weekend was made better by the couldn't do more attitude of all staff. The location is excellent, beautiful village which is definitely worth a stroll around and excellent for visiting the local area.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Malcomb A, Thank you for reviewing us here at TripAdvisor, your comments are both welcome and appreciated. Naturally we were very pleased to read that you found the hotel to your liking and we hope to welcome you back to Blunsdon again soon. Until such a time we wish you all the very best. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Overnight stay"

5
06/11/2015

This was a very clean and comfortable hotel the staff very pleasant and approachable. The Manager on the evening on 29th October was really friendly and chatty and very interesting to talk to. If I have any criticisms at all its that the breakfast is pricey at £12.99, especially when only a 5 minute drive away you can also have an 'all you can eat' buffet for £4.00. I would stay again but wouldn't pay this for breakfast.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Gill D, Thank you for taking the time to review us here at TripAdvisor. We were very happy to receive your account and to read that you found the hotel comfortable and staff pleasant. Our duty manager on the evening was Mark, your compliments are most welcome. Our breakfast offering is composed of premium grade local produce and is competitively priced for the quality on offer, we are sorry that you felt this aspect of your stay did not represent good value. We hope to welcome you back to Blunsdon house again soon. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Outstanding Flames Restaurant and a lovely hotel"

4
29/10/2015

This is a lovely hotel with a fantastic restaurant and friendly staff. The room was clean and comfortable (we paid for an upgrade to an executive room in the Pavilion) however we found the décor to be very dated (Yellow walls and blue flowery curtains) The view was lovely from the little balcony although I would not have classed the room itself as an upgraded room, it seemed more like a good sized standard room (which had I of booked the standard room, I would have been really happy) We were not advised by reception that we should book a table for dinner and by the time we were settled and showered it was quite late, when we called reception, the receptionist told us there were no tables left and on enquiring on other places to dine locally, we were told the bar is the only place to eat. As we were unsure where we could go for our anniversary meal, we called into the restaurant to get recommendations. Stephen managed to get us a table within half hour and we had the most enjoyable meal with absolutely outstanding service from Stephen. We had a few drinks and a game of pool in the hotel bar while we waited for our table, which was lovely. The main hotel is beautiful and on check out, the receptionist was really helpful. We would return to this hotel, just so we could have another amazing meal in the Flames restaurant.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Sarah D, Thank you for taking the time to post a review of Blunsdon House Hotel here at Tripadvisor. We were delighted to read that you enjoyed an "amazing" anniversary meal in Flame restaurant and that your celebration at the hotel was an unmitigated success. We look forwarded to welcoming you back to the hotel soon. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Last minute overnight stay"

4
27/10/2015

We couldn't fault this hotel. Very friendly, helpful staff. Room beautiful overlooking the golf course...we had upgraded!! Breakfast choice the best we've had in a long time. Only suggestion there were no rolls at breakfast, just sliced bread.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear BarbnDen, Thank you for taking the time to review us here at TripAdvisor. We were very glad to read that you enjoyed the panoramic 30 miles view of the Cotswolds that many of Pavilion bedrooms offer and that you appreciated the free upgrade. With regard to offering rolls at breakfast - it is an excellent suggestion and one we shall soon trial. Thank you for the feedback and we hope to see you at the hotel again soon. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"A great short family break"

4
25/10/2015

We enjoyed a stay at the Blunsdon Housel Hotel last night. We'd booked this as we wanted somewhere to stop over en route to Longleat and it was a pleasant hotel with very polite and helpful staff. We stayed in a family room and it was a great size with plenty of drawers and wardrobes for our daughter to unpack ALL her belongings. The children were so excited to have bunk beds and our bed was amazingly comfortable (I wanted to take the duvet with me!) The pool was lovely and warm although it was a shame the jacuzzi didn't work. My son enjoyed the games room - a great addition providing for families! Ate in Carries which was nice but I would have liked to have seen a more varied menu and exciting menu for a 4* hotel. Breakfast was plentiful and catered for all our tastes. Would definitely return again but perhaps without the kids!

"Good short break hotel"

4
24/10/2015

Myself and my wife stayed for three nights, our first visit to this hotel. Found it to be well located, near main dual carriageway for access. Happy with overall quality of hotel, reception staff very helpful and friendly, room an executive one in the main hotel block, was very good. With plenty of space, all facilities ( albeit could not get the safe open, nor the towel rail to heat up) good, bed comfortable, plenty of storage etc. Cleaners very efficient, and overall quite re noise levels, a good nights sleep overall. Breakfast buffet was well stocked, and of reasonable quality.

"Dreadful"

1
20/10/2015

Worst night sleep ever. Rooms very old and tired, read 1980s in need of major overhaul. Paid £150 for one night to get 2 single beds pushed together in annexe outside overlooking car park. Beds incredibly soft and small. Have stayed in 5* Central London hotels for same price.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear ScaryMaryUk, We regret to read that you did not have an enjoyable nights sleep with us, something that has evidently marred your entire experience of the hotel. Nevertheless we do struggle to identify with some of the observations you make. Our records show that you booked a Pavilion Twin executive room. The pavilion was purpose built in 2000 and has been subject to regular upkeep and decoration since. It is decorated in keeping with a British country house hotel, indeed many excellent images of the rooms we offer are available on this site. The beds in your room are large singles that can be connected to form a "super king bed" - something that could not accurately be described as "small" by any stretch of the imagination. We use Hypnos mattresses throughout the property that are widely recognised as being some the very best in the industry, we are sorry that you did not find yours to your liking. Our pricing policy is comprehensive, transparent and highly competitive for our locality. We are truly sorry that you did not enjoy your time with us and wish you safe on-going future travels. Regards Chris Clifford Ownership Family For Blunsdon House Hotel Ltd

"Grows on you; pretty with plenty to do and good views"

4
18/10/2015

I wasn't initially pleased when we arrived: the room and corridor was cold and we couldn't get the central heating to work. However, these were quickly fixed. The room was comfortable and the bathroom good: I particularly liked the AquaLisa power shower and the long ledge around the basin where I could put all my toiletries. Also they have a face cloth, which I like. However, the bathroom robes had seen better days: time to replace them. Our bed was a *little* on the soft side for us. The food was hearty and tasty and I liked the various lounges, which had *plenty* of atmosphere. There's a lovely 9 hole par 3 golf course, a tennis court, a pleasant walk of about a mile around the edge of the golf course, swimming pool and fitness centre, so plenty to do. Good views over the Cotswolds, too. For keener walkers, the Ridgeway is nearby. One constant niggle: the wifi is free but a pain to log into and you have to do it every time. Silly in this day and age. Still, this is a great place for a weekend break.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear msjhaffey, Thank you for posting a review of Blunsdon House Hotel here at Tripadvisor. We are delighted to read that you overcame any initial apprehension about the property and went on to have a thoroughly enjoyable stay with us in particular the hearty, tasty food we offer. We do hope that you will be back to see us again soon. Kind regards Chris Clifford Ownership Family For Blunsdon House Hotel Ltd

"Wedding"

4
17/10/2015

We had our wedding ceremony and reception here. The ceremony was in Zan's bar, which was just the right size for our small number of guests. The wedding breakfast and reception were held in Tawny's. The wedding co-ordinator (Grace), and the other hotel staff were all very helpful and friendly, ensuring the day went smoothly. We had lots of compliments from our guests on the hotel, staff and facilities. The food that was served (afternoon tea and a Hog roast) was delicious, and no-one went hungry, due to the generous portions (we wished we could have eaten more!). Grace on occasions went that extra mile, to make the day even more special and memorable (including special acknowlegements of a family bithday that was on the same day), and added her own little touches to the decorations. Honeymoon suite was very spacious and perfect for pre wedding bridal preparations and a lovely place to spend our wedding night. Overall very happy with how our day went, and will have no hesitation about going back to the hotel in future.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Matthew H, Thank you for posting a review here at Tripadvisor and for trusting us with the very special occasion of your wedding. We are glad to read that you were very happy with the entire day and that you enjoyed the facilities and services we offer throughout your time with us. We wish you a long and happy future together and hope that you will have to opportunity to return to us again in the future - perhaps for your anniversary? Warm regards Chris Clifford Ownership Family For Blunsdon House Hotel Ltd

"Couple of days to visit an Exhibition"

5
16/10/2015

The first thing we notice was the warm reception from the Front of house staff and then later in the evening had some help from the Duty Manager Mark The whole time we spent there just seem to flow and we liked the public areas in the hotel as they had a very cosy feel to all the rooms

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear bren2015, Thank you for sharing your opinion of Blunsdon House with the wider world here at Tripadvisor. We are delighted to read that you found the hotel to be cosy and welcoming and we hope to see you again soon. Kind regards Chris Clifford Ownership Family For Blunsdon House Hotel Ltd

"Nice hotel"

5
16/10/2015

This is a very nice hotel in which I stayed for business. I had a great stay, I was well looked after and my room was always spotless. The staff were very friendly and helpful. This would be a great hotel to take your family. Prices were reasonable.

"A very pleasant hotel helped by having a room upgrade"

5
14/10/2015

Spent a weekend at this hotel on a bed, breakfast and dinner rate and although we did book an executive room we ended up with a room with a balcony, four poster bed, a large bathroom with a shower that had side jets and much to our surprise, although we did not find it immediately as the door was shut when we arrived, a separate lounge with television and three piece suite with pleasant views over the surrounding countryside. What a very pleasant surprise. The room was in what looked to be a new annex to the main hotel but it was only a short pleasant walk to gain access to the restaurant and bar in the main hotel building. There was plenty of choice on the evening menu and we had two very pleasant meals. The breakfast was a buffet with plenty to chose from. The hotel is set in the countryside but it was also fairly easy to get in to the town so it was a good base for seeing the area. We found all staff to be friendly and obliging throughout the hotel whatever their role was. The only downfall I found was the quality of the free WiFi which was somewhat hit and miss in the room but was okay in public rooms. There was little said about the availability of WiFi in the room directory so it is possible WiFi is only guaranteed within public area's. We had a very enjoyable weekend enhanced by the stay in this hotel and we would most certainly use it again.

"Poor pricing, however good facilities and rooms."

2
08/10/2015

Rooms were booked in Feb 2015 and a deposit paid on a deal price for two rooms for Oct 15. When we arrived there was no record of the booking on their system. The booking confirmation was showed to the reception staff and we were booked in. On checkout the price was significantly different to the price quoted on the internet. Due to the lost reservation it appears as if we were charged the regular price and not the deal price we had booked in Feb.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Mike P, Thank you for posting a review, we are glad that you found the hotels facilities and services to be good. We have checked the details of your reservations, the facts of which are unequivocal. Your reservation was made for two double rooms, for a three nights stay. It was booked via Best Western's website. The confirmation numbers were 961###97-1 and 961###97-2 respectively. Each confirmation clearly states that the price is per room for 3 nights. A deposit was taken on 8th February (one room night per room at agreed rate). This reservation was correctly in place at your time of arrival, the confusion at check-in arose because it was made under a different surname. Upon check-out you presented one of two possible confirmations and claimed that we had overcharged you, something that was certainly not the case. Our pricing policy is completely transparent and contractually we would be unable to charge any amount in excess of your confirmation, nor would we ever seek to. Your criticism of the property based on this claim is somewhat misplaced. Whilst we regret any disappointment you may have experienced as a result of this, the hotel has conducted itself in an entirely legitimate manner throughout this transaction. We wish you all the best for the future and hope that you will visit the hotel again at some point in the future. Kind regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

"Venue was decent - but not without its issues"

4
08/10/2015

The venue was great rooms were decent food wasnt bad SOME STAFF were excellent, parking was ok internet wasnt bad conference facilities could be better decoration could be better, for a very high standard hotel some of the decoration was poor and needed tidying up urgently, especially some of the meeting rooms.. i expected slightly more, as i stay in excess of 30 hotels a year and use many of their conference facilities, and my expectation wasnt high, as i knew this wasnt the golf club section...

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Ravingeddie, Thank you for posting a review, it is always nice to receive constructive criticism from a well travelled individual. We are glad to read that you found the venue, rooms and food to be to your liking. We employee a team of professional decorators on a permanent basis, they work on a progressive rolling basis throughout the estate that is carefully planned to minimise customer disruption. We will investigate your recommendations and incorporate them into our plan as appropriate. We hope to have the opportunity to welcome you back to Blunsdon again soon and until such a time wish you safe travels. Kind regards Chris Clifford Ownership family For and on behalf of Blunsdon House Hotel Ltd

"Good but not sure about value for money"

3
06/10/2015

We were part of a group booking for a family party. The location of the hotel is good and the rooms we had booked in the Pavilion were very nice. The pool was lovely but very busy with children's swimming lessons on a Friday afternoon. We reported a broken tv on our first night but this was still not fixed by the time we left, would have expected better for £100 per night. The breakfast was average not as good as Hilton or Novotel for example. The Flame restaurant was good but quite expensive. Customer service was generally very good. Cleanliness was of a high standard throughout.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Huxley 2, Thank you for posting a review here at Tripadvisor. We are glad to read that you found the hotel to be well situation, clean, tidy and to your liking. We were also delighted to read that you found the customer service to be excellent and element of the business we pride ourselves on. It is disappointed to read that you had an issue with the television in your room that was not promptly resolved, please accept our apologies for this oversight. We review our pricing structure daily to ensure that we compare favourable to our main competitors. And we are confident that we offer our customers fantastic value. We hope to see you at the hotel again soon. Kind regards Chris Clifford Ownership family For and on behalf of Blunsdon House Hotel Ltd

"The only hotel in Swindon that should be considered"

5
06/10/2015

My wife and I have now stayed in this hotel several times and we cannot praise everything about this establishment highly enough. From the moment you arrive at reception you know that you are going to have an superb stay as the reception staff immediately make you welcome and are extremely helpful and friendly. Staffs throughout all of the many areas of this hotel are professional and friendly and you feel they would go to any length to meet any reasonable request. The cleanliness is second to none and the executive rooms are not only spacious, have lovely views but every in-room facility you would require. The bar meals are superb and service is exceptional. The spa facilities are of a very high standard and again the staff must be praised highly. The main restaurant, Flames is a very pleasant dining area being well decorated therefore providing a calming space to dine. The menu is very good and the food was of a very high standard being well cooked and well presented. If you are planning a break within the Swindon area then I would suggest it would be impossible to find better than this hotel. A MUST STAY HOTEL…..

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Gogmonster, Wow! Thank you for such a complimentary and comprehensive review, it means all the more given your numerous visits. We have shared your comments with the team who will be delighted at your comments. We do hope to see you again at Blunsdon soon and until such a time wish you all the very best. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Ltd

"Masonic Ladies Weekend"

5
05/10/2015

A wonderful weekend with all of our needs attended to. Staff was great, food was great and even had wonderful weather so it was a joy to be able to sit out in the lovely garden in the October sun. Great facilities and lovely rooms. Would definitely consider this venue for another function.

Blunsdon, Owner at BEST WESTERN PLUS Blunsdon House Hotel, responded to this review
Dear Linda B, Thank you for taking the time and effort to post a review here at Tripadvisor. We were delighted to read that you lodge weekend was an unmitigated success. It was a pleasure to host your group and we hope to see you all again at Blunsdon soon. Warm regards Chris Clifford Ownership Family For and on behalf of Blunsdon House Hotel Ltd

""What a let down""

2
04/10/2015

Our first visit for a family reunion, had a set three course menu meal costing £32 per head, starters not bad, although with the pate just half a small roll, main meal all put on plate and not hot, should have been in veg dishes at the very least, and just one slice of pork with stuffing, cheesecake very thin and tasteless, and could have been bought from any supermarket very cheaply. When we complained we were cold during dinner, we were ignored. Rooms were lovely but air con not working, swimming pool was always full of children having swimming lessons. Not value for money