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Roker Hotel, BW Premier Collection, Sunderland

Roker Terrace, SR6 9ND, Sunderland, Great Britain - See on a map
Roker Hotel, BW Premier Collection - roker hotel bedrooms The Roker Hotel, BW Premier Collection is ideally located in the center of Sunderland. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Roker Hotel, BW Premier Collection® has been a landmark on the stunning North East coastline for decades and offers visits an unparalleled view of the sea. This classic hotel retains its traditional feel but with all the modern comforts, including rooms with state-of-the-art facilities. Guests can enjoy the many amenities including two very different - but equally as stunning – restaurants the Tavistock Italia and Tavistock Thai China which serve the best of Italian and Oriental cuisine.

BW Premier Collection

Roker Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Game room
    Game room
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2021
 
Travelers_Choice 2020
 
based on 538 guest reviews
NOTE ISSUED
Excellent
288
Very Good
118
Average
56
Poor
36
Terrible
40
REFER TO NOTICE
Business Business
62
Couples Couples
197
Family Family
105
Friends getaway Friends getaway
69
Solo travel Solo travel
16
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Amazing Wedding at Roker Hotel / Let There Be Crumbs"

5
User 11/05/2022

We got married at Let There Be Crumbs on 7th May 2022, the day was absolutely amazing and we are so glad we chose this venue for our special day! Pre-wedding Angela initially showed us round the venue and we had a general chat about how the day could work, she was really friendly and helpful and we loved the venue so we decided to book! We've had numerous chats and lots of email conversations with Angela since, she was very organised and helpful discussing options, suggesting options we hadn't thought of and ensuring every detail was clear for the staff working on the day. Venue/location After being let down by our previous venue we didn't think we would be able to find anything as good. However, let there be crumbs was so much better than our old venue would have been! The inside of crumbs is lovely with lots of quirky decorations, and is a great size for a small-medium sized wedding (there are bigger function rooms at the hotel as well). The location is great being on the beach, groom and best men had a walk on the beach the morning of the wedding and we saw some dolphins near the pier as well which was a lovely end to our stay. The venue being a hotel is really handy too, as guests can stay over rather than getting a taxi home, and alot of our guests chose to stay over (there was a special rate for wedding guests). There's a gin bar (poetic license) and Italian (antico) at the hotel so there's everything you need on your doorstep. On the day! All of the staff were fantastic, I can't fault a thing! Coming up to my room to let me know what would be happening regarding the ceremony timings. Showing us the wedding breakfast room to ensure we were happy with everything. We had the ceremony in the first section of let there be crumbs and this worked well for our number of guests. We then had a drinks reception and canapés and moved outside for photos. We got some lovely photos in front of the entrance of the hotel and the groom and I ventured onto the beach for some more photos which are lovely! The wedding breakfast was in the furthest section of let there be crumbs and this was again a nice size for the 20 guests we had, food was lovely. We then had the evening reception, DJ was tucked to the right hand side and this worked well, everyone was up dancing! Our 55 guests fit in the first section of crumbs leaving the furthest section for the buffet and our photo booth although there were also some free tables in this section! The buffet food was lovely, and they were happy to cater for our relatively large number of guests with dietary requirements! We also stayed in the bridal suite which was lovely and spacious with a whirlpool bath and a great view of the pier and sea! We couldn't have asked for anymore and thoroughly enjoyed our special day. We would recommend let there be crumbs and Roker Hotel as a great venue!

"Perfect stay"

5
User 03/05/2022

Our experience at this lovely hotel has been fabulous. We have stayed twice this year and planning to come back in July. Lovely friendly staff. Rooms very immaculate and huge in size. Food was amazing. Breakfast was very quick and staff always smiling. Cant wait to return.

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi tanf773, thankyou so much for your review! We're really glad you enjoyed your stay and hope to welcome you back soon! Thanks, Lex Team Roker Hotel

"Very good service"

5
User 02/05/2022

Stayed for a few nights around two Sunderland fc matches. Good service, great bar, nice to be on seafront close to other bars and restaurants as well as nice walks. Small room but advertised as ‘cosy' and was comfortable.

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi X4933KEianc, thanks for leaving us a review on your stay with us. We're really glad you enjoyed your stay and hope to welcome you back soon! Thanks, Lex Team Roker Hotel

"Brilliant "

5
peakbogtrotter, Sheffield, United Kingdom 27/04/2022

We stayed for a few days on a friend's recommendation, and are so pleased that we did. The staff are very welcoming and there was nothing that was too much trouble. Evening meals were well cooked, plentiful and super tasty. Breakfast menu was very good, its nice to have your food cooked freshly, the poached eggs were cooked to perfection. We had afternoon tea in Let There Be Crumbs and again, superb. We had hoped to do the Gin Tasting Experience but we couldn't fit it in, so how lucky were we that Poetic License launched a new gin whilst we were there, a brilliant night was had by all, thanks everyone! You would think from this review that it's all about the food & drink - it's not, it is about the wonderful friendly staff and comfortable rooms that made our stay so wonderful. We enjoyed the area too visiting The National Glass Museum & St Peters Saxon Church, both very interesting & we'll worth a visit. We enjoyed the sculpture trail on the Riverside. We will be returning.

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi peakbogtrotter, thankyou so much for taking the time to leave us a review! We're absolutely thrilled that you enjoyed your time with us, and everything that not only we, but the local area has to offer! Be sure to head over to the Poetic License Bar before you return, to get yourself booked in for a Masterclass! We really hope to see you again soon, Thanks, Lex Team Roker Hotel

"Wonderful stay"

5
cupcake76, lancashire 13/04/2022

Booked as a last minute getaway. Hotel was lovely and staff amazing. Nothing was too much trouble, always smiling, happy and attentive. Breakfasts were delicious and nice selection on continental breakfast. Poached eggs were perfect! We visited crumbs, poetic license and the Italian restaurant throughout our stay and all were wonderful. We had a suite and views were stunning. The room was beautifully themed. Lovely touches including hamper of treats. Loved the little rock sweets too . The hotel was lovely and comfortable. Location was great for sightseeing locally or as a base for exploring further. We enjoyed a visit to Souter lighthouse and Marsden Bay just down the road although great walks and stuff to do in Roker and Seaburn. Would definitely recommend and we will be visiting again.

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi cupcake76, thankyou for taking the time to write us such a lovely review! We're thrilled you enjoyed all that we have to offer here at Roker Hotel, and do hope to welcome you back soon! Thanks, Lex Team Roker Hotel

"Below adequate"

3
37nataliem, Mosbrough, United Kingdom 08/04/2022

2 nights away with work and I stopped here. I hate hehe you're away with work and end up being cooped in the hotel with no where to go. Location was lovely. On the sea front. Parking was ok. Food in the poetic license bar and restaurant was really good, breakfast had options of order from menu and or cereals toast etc. One thing to note breakfast finishes at 9am a little early compared to other hotels. The room was unique with a nautical theme but rather dated. Wallpaper peeling off, wardrobe drawers that can't open due to size of room, and a mattress with a body shape in the middle. My morning of check out I was greeted with a silverfish bug in my bed when I was getting dressed! The reception didn't seem bothered about it when I informed them and showered them a photo as it went into the creases of the sheets. The Ringtons oat crumble biscuits were out of date, and the Netflix on the Tv still had someone's account logged in still on it. Overall, was ok for my business trip but I wouldn't recommend or stay here again.

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi 37natalieem, thanks for taking the time to write us a review. I'm sorry that on this occasion you didn't enjoy your stay with us. Your comments about the room will be passed on to the relevant team leaders to try and gain a better understanding. We do hope to welcome you back soon. Thanks, Lex Team Roker Hotel

"Just brilliant"

4
Jason P, Modiin, Israel 05/04/2022

Where to start... The hotel is perfectly placed between the city center and the seaside, with ample parking. The view of the Roker Pier is just idyllic, and there are a lot of lovely little cafes in the vicinity. The staff are a delight. Friendly, courteous, caring. The rooms are lovely, rustic but well appointed and airy. The bathrooms are lovely with a heated towel rail - perfect for the North East coast. The breakfast was perfect for all tastes and the in house bar was great. Fabulous.

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi Jason P, thankyou for taking the time to write us a review. We're really glad to hear that you enjoyed your time with us, and we do hope to see you back soon! Thanks, Lex Team Roker Hotel

"Theatre trip"

5
User 02/04/2022

We had tickets to the theatre in Sunderland and decided to make a day and night of it. We had an executive room overlooking the sea. The room was huge with everything we needed for our stay including a few treats ! We also had an excellent meal in the hotel bar before the show and back there for a drink after. After a good night's sleep we had a freshly cooked breakfast and a walk on the promenade before our departure. All of the staff were very friendly and attentive. We would certainly stay again and recommend it. It's a great location for exploring the north east coastline .

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi mikecZ2956HA, thanks for taking the time to write us a review. It's fantastic to hear you enjoyed your stay with us, and hope to welcome you back soon! Thanks, Lex Team Roker Hotel

"Mr Smith"

5
happyhols1111, Gateshead, United Kingdom 31/03/2022

Lovely stay with my partner for a few days staff lovely and friendly and will go out there way to help in any way , the rooms are lovely and spacious , food was very impressive and a lovely collection of wines and beers, will definitely be back over the summer

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi happyhols1111, thankyou for taking the time to write us a review. We're thrilled you enjoyed your time with us, and hope to see you back soon! Thanks, Lex Team Roker Hotel

"Coastal delight"

5
Angela2875, Newcastle upon Tyne, United Kingdom 31/03/2022

We upgraded to an Executive room which had lovely sea views. Staff are very friendly & accommodating, full English breakfast was lovely, waiting staff fantastic. We had dinner in their restaurant, cooked beautifully. Would highly recommend

"Excellent Mothers day meal with family"

5
dianam294, Seahouses, United Kingdom 31/03/2022

My family treated my husband and I to a Sunday Lunch meal at the Roker Hotel on Mothers day they decided to have the meal here as we have in fact stayed here on a previous occasion which was really lovely due to the brilliant location and sea views. Well we were not disappointed the welcome was lovely and the service excellent and the staff were brilliant with my 2 young grandchildren and the food was very good we all went for the sirloin of beef which was lovely. I am sure it wont be long until we have another stay here at the hotel now life seems to be going back to normal.

"Meal & Drinks"

5
James N, Newcastle upon Tyne, United Kingdom 31/03/2022

Me and the girlfriend popped in for an evening meal and yet again they have never let us down, the food was delicious and the service was great as always. And what finishes the night perfectly is there poetic licence gin strawberry and cream.

"Nice room, disgusting dried up breakfast"

3
wendsm, Edinburgh, United Kingdom 14/03/2022

Stayed here for 2 nights, room quite small but clean and comfortable, bathroom was huge shower was quite powerful, staff were very pleasant. 2nd morning we went down for breakfast ordered a cooked breakfast I asked for scrambled egg received fried!! Partner asked for fried received poached, didn't want to fuss so just accepted this, bean's were inedible so dried out no juice at all!! they must have been on stove for hours that's how dry they were, fried egg had no yolk it was so overcooked I thought it was a joke rubber egg!!! Was just so put off I decided to give it a miss, waiter asked if everything was OK, explained the problems he offered to get it replaced to which we refused as we had already waited ages for breakfast to start with, I would not return to this hotel I expected better and this really spoilt the experience.

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi wendsm, thankyou for taking the time to leave us a review. It's great that you enjoyed your room, although i'm sorry to hear about your experience at breakfast. As you say we did try and rectify the situation for you, but I'm sorry that on this occasion we didn't meet our usual very high standards. Thanks, Lex Team Roker Hotel

"Enjoyable stay"

4
24chrisandjohn, Carlisle, United Kingdom 10/03/2022

family stay over three nights, two rooms B&B. enjoyable sea-view rooms and good meals in excellent Italian restaurant. Good breakfasts. Very helpful and friendly staff. Will definitely stay again. Would like gym facilities and breakfasts served until 10am rather than 9am; otherwise very good.

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi 24chrisandjohn, thanks so much for taking the time to leave a review of your stay at The Roker Hotel! We're really happy to hear you enjoyed your time with us, and hope to welcome you back again soon! Thanks, Lex Team Roker Hotel

"Fabulous stay at this charming hotel"

4
User 06/03/2022

Visited on a 2 night weekend break with my wife. From the outside the hotel does look it's age but that is no bad thing as it is in keeping with the other properties alongside and adds to it's charm. There is ample free parking either at the front of the hotel or in the overflow car park at the back. Once inside there is a warm welcome awaiting. We were quickly checked in and given room 145 which was of a very good size, well furnished and had the bonus of a nice sea view. Bathroom was very spacious also. Having unpacked we went down to the Poetic Licence bar which was already buzzing with people enjoying the very pleasant atmosphere within. Obviously the bar is very popular with local people as well as residents. After a comfortable nights' sleep we had a very nice breakfast on both mornings which is taken in the "Let there be Crumbs" restaurant. A small disappointment was the very small fresh fruit selection. Staff throughout were all very friendly and made you feel welcome. Hotel is very well situated right on the sea front. Check out was quick and easy. We will definitely return.

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi Colina25, thankyou for taking the time to leave us a review! It's great to hear that you enjoyed your stay with us and also visited the bar and tearoom attached! We hope to see you again soon. Thanks, Lex Team Roker Hotel

"Ignore first appearances"

4
David G, United Kingdom 04/03/2022

Honestly? If I hadn't been booked in for a work event that evening I may have told the taxi driver to take me back to the station. It doesn't look that much from the outside. But...inside it is a very pleasant surprise. Friendly staff, good food, the place is vast inside and the bedrooms were very comfortable. The bathroom was a bit basic but not a bad place at all for a night or two.

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi David, thanks for taking the time to leave us a review on your stay. We're glad you enjoyed your time with us, and do hope to welcome you back in future! Thanks, Lex Team Roker Hotel

"Poor quality,"

2
josh1891, Windsor, United Kingdom 26/02/2022

Staying for a friends birthday, room has a beautiful view as a positive however. Water running cold in bathroom, spoke to reception several times, no staff got back to ourselves. Refreshments in room requiring bottle opener, none available. Was told one would be sent up to room however 2 hours later still awaiting. Nice hamper in room on arrival which is a nice touch. Extremely poor customer service upon reporting problem. Unfortunately wouldn't recommend staying at this hotel

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi Josh1987, thankyou very much for taking the time to review your stay with us. I'm sorry that on this occasion our customer service wasn't to your expected level. Please accept our most sincere apologies, we genuinely do hope that on your next visit to our Hotel you enjoy the much higher level of service that we pride ourselves in providing our guests. Thanks, Lex Team Roker Hotel

"RokerHotel sunderland"

5
User 14/02/2022

lovely hotel nice and clean nice views over the sea in the breakfast room did not have no view in the room I stayed in but it was nice and clean the staff are really nice and polite as well .I would definitely stay there again.they clean the room and bedding in the morning

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi Karen H, we really appreciate you taking the time to leave us some feedback on your stay with us. We hope to welcome you back with us, on your return why not ask Reception for a Sea View room when booking to take advantage of the beautiful views outside the front of our Hotel? Thanks, Lex Team Roker Hotel

"A secret little gem of a hotel"

5
Teally33, Kingston-upon-Hull, United Kingdom 12/02/2022

Excellent hotel, placed next to unspoiled beaches. From start to end all the staff were amazing, attentive service, nothing was too much trouble. Food was great in the restaurant, the afternoon tea and the Italian downstairs!!! We tried a number of different drinks, cocktails etc all spot on .. a great find and definitely worth a visit

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi Teally33, thankyou for taking the time to leave us a review on your stay with us! We're thrilled you had a lovely time with us, and really do hope to see you again. Thanks, Lex Team Roker Hotel

"Fab"

4
NicholaM671, Sunderland 30/01/2022

Attended a tribute night- was entertaining! Plenty of seating and a lovely hotel. Very impressed overall. Checked in and they gave our room to another guest - remedied quite well. Room was fine (few grubby areas but reminded self it wasnt a 5* hotel). Plenty space and staff were lovely. Brekky was nice and the lady in charge (30th Jan) was lovely! The previous night we attended a tribute night. It was a laugh as in good company and a bargain for what we paid. Having such youmg bar staff leads to under knowledge of drinks and awareness at the bar - so small improvements could be made. Overall was a really pleasant stay, a right bargain for what we paid and would recommend

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi NicholaM671, thanks for taking the time to comment on your stay with us. I'm sorry to hear you had a problem whilst checking in but glad to hear it was sorted promptly. Mistakes do happen from time to time but our Hotel staff are well trained and genuinely do go above and beyond for our guests. We do take on board all comments and will be sure to pass on your notes about bar staff to team leaders to see if any of our staff could benefit from any additional training. We hope to see you again, check out our website to see what upcoming events we have on! Thanks, Lex Team Roker Hotel

"A well earned break."

5
Joan W, Carlisle, United Kingdom 22/01/2022

This hotel is fantastic looks over the sea and the harbour walls…..staff are so friendly nothing is a problem. The rooms are very comfortable tea/ coffee facilities great views. Food in the poetic restaurant is beautiful…..and if you like gin take your pick. You will not be disappointed…..

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi Joan, thanks for taking the time to leave us a review. We're situated in such a pretty area and it's always lovely to hear about guests experiencing it for the first time! If you're interested in learning any more about the Poetic License Gin that's distilled on site, why not sign up to one of our Gin Masterclasses when you next visit? We really look forward to welcoming you back! Thanks, Lex Team Roker Hotel

"A little gem! "

5
Maria M, Sunderland, United Kingdom 21/01/2022

Visited the hotel with my daughter for a night away. From start to finish it was a lovely experience. The staff on reception Stephen and Janine were so friendly and helpful,as were the staff in the restaurants. As the lift wasn't working and I'm a lady of a certain age with a bad back I had to ask for a room change to the first floor. Stephen couldn't have been more understanding and quickly changed my room. We finished the night in the Italian restaurant after the gorgeous drinks at the bar.Lovely views for breakfast over the sea too. A super well run place where nothing is too much trouble. Thankyou.

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi Maria, thanks for your review! We're really proud of the level of the service that our staff provide and are thrilled that you enjoyed your time with us. We really hope to see you again. Thanks, Lex Team Roker Hotel

"Relaxing night away"

5
Kate6745, Pontefract, United Kingdom 20/01/2022

I stayed here with my mum for a night away from day to day life. Lovely hotel which looks nothing from the outside but a beautiful view of the beach. Nice food and drinks in the Poetic License, the special beers and gins were a pleasant change from your usual options. Breakfast was delicious, we then had a walk on the beach before coming back for Tea and scones, the best scones we have tasted in a long time!! Overall a very pleasant stay and will probably return in the near future.

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi Kate6745, thanks for taking the time to leave us a review on your stay! We're situated in a really pretty part of the North East of England, and it's always great to hear people enjoy the views. Our S43 Brewery Beer and Poetic License Gin ( distilled on site! ) is certainly something we're really proud to be able to offer customers. We hope to see you again soon! Thanks, Lex Team Roker Hotel

"Lovely Scones and Coffee"

5
User 04/01/2022

My husband and I were looking for a place to have scones and coffee and came across the Roker Hotel. It doesn't look much from the outside, but inside is lovely, warm, comforting and very friendly staff. We went to the coffee lounge which is left of the reception as you walk in, and all very reasonably priced too. Definitely going again.

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi FaerieRealm, thanks for your review. Our tearoom Let There Be Crumbs certainly is an inviting place to come on a cold day! We're really proud of the service our staff provide and are glad to hear you'll be back soon. Perhaps on your return you'd enjoy our Poetic License Bar which is also attached to the Hotel! Thanks, Lex Team Roker Hotel

"What a HOTEL!!"

5
LeonPatrick, Wakefield, United Kingdom 02/01/2022

We stayed here for 2 nights for MoTown Nye Party and I have to say it was absolutely fantastic, The singer was absolutely brilliant and has a good voice. 3 course meal was amazing and yummy! Starters - Mushroom soup could of been better with more soup - mains no complaints absolutely lovely and so is the lemon cheesecake. We stayed in room 104 and its a lovely room but seems to me that the floor is creaking badly so im thinking woodworms has eaten them so worth a look when they next do a room refurb, shower could also do better as it was lukewarm and not hot that id like it to be :) the location is fabulous with the seaview and the ammenties within the area. The breakfast is absolutely phenomenal , sausage and bacon was so tasty. the staff at RokerHotel has been amazing and friendly too :) Id recommend it to friends and family and will be back with a different room possibly with a seaview.

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi Leon, first of all thanks for taking the time to leave us a review, but also to spend your New Years with us! We have a range of events that we put on throughout the year, but make sure to really go the extra mile for our New Year celebrations! It's great to hear you enjoyed all of the food you had with us, we're really proud of the high level of food and drink we provide our guests so it's always good to hear we're getting that right! I can assure you the creaking you heard was in fact just the floor boards creaking! We're one of longest standing and most loved hotels in Sunderland, and as such our lovely building is filled with character. We hope to see you back soon, if you ask for a sea-view when booking you'll be able to experience watching the sunrise over the Roker Pier which is outstanding. Thanks, Lex Team Roker Hotel

"Pre-Christmas Family Visit"

4
jsmith832, Manchester, United Kingdom 31/12/2021

Stayed at The Roker Hotel as it is convenient for visiting family who live by Roker Park. It was a busy “party night' in the hotel & we were concerned that we would not get a good night's sleep/ that it would be noisy. However, it was warm, quiet & comfortable. Lots of choices for breakfast which was extremely good value for money. The cooked breakfast was a bit dry & I would ask for the fried egg to be well done the next time as it was a bit gloopy! Other family have stayed before & recommended the eggs Benedict for the next stay! Overall this was a good value, comfortable stay. The hotel is situated on the beach front & next to Roker Park - so we enjoyed a lovely walk the next morning.

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi Jsmith832, thanks for your review. It's great to hear that you enjoyed your time with us, we're really lucky to be situated in such a pretty area. On your next visit why not visit the Sunderland Glass Centre just down the road, or take an evening walk along the Roker Pier just opposite the hotel? Hope to see you again soon! Thanks, Lex Team Roker Hotel

"1 night stay"

5
pallen632021, Hartlepool, United Kingdom 30/12/2021

We stayed in the business suite overlooking the sea front.The room was a well set out room and a good size.The king size oak bed was very comfortable and slept very well.The room had a large tv and spacious wardrobe which was all complimented by the large chandelier.We spent most of the night downstairs in the hotel bar which was very friendly and helpful.Also a bit of a history lesson about Grace the on-site 500l still

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi pallen632021, thankyou so much for taking the time to leave us a review on your stay. We're really glad you enjoyed your time with us and also got the chance to experience our wonderful Poetic License Bar downstairs. We're really proud of our Gin Distillery and love it when customers take an interest in how we produce it on site. We hope to welcome you back soon! Thanks, Lex Team Roker Hotel

"Excellent staff, room, food and the gin was amazing too..."

5
User 30/11/2021

A few nights away with the hubby... what a lovely few nights away we had. Brilliant and friendly staff, lovely afternoon tea. The food in the bar was excellent and the selection for breakfast was great. Perks were coming home with a couple bottles of gin... the room had the most wonderful views... It was a very relaxing stay away from the children and a lovely surprise from my husband.

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi Hayley247, What an amazing husband you must have for him to treat you to a stay with us at The Roker Hotel! We're really glad that you both enjoyed your stay with us. It's always great to hear that guests enjoy our food offerings, and having our very own Poetic License Distillery Gin distilled within the bar is definitely a perk, we agree! We look forward to seeing you again, your feedback is really valuable to us, why not bring the children next time? Thanks, Lex Team Roker Hotel

"Family night"

5
Jeff H, Longhorsley, United Kingdom 30/11/2021

We stayed at the Hotel last night and it was amazing the Team were very friendly had a few drinks in the poetic bar. The view of the beach was spectacular, the breakfast was brilliant plenty of choice we waited for around 10 mins for our cooked breakfast but was well worth the wait we will be back.

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi Jeff H, Thanks for taking the time to review your stay with us at The Roker Hotel! We really value all feedback, and will be sure to pass on your comments about the team in Poetic License Bar. We're really fortunate to have some beautiful views around the Hotel, and we love it when people get to experience them for the first time! We look forward to seeing you again, your feedback is really valuable to us. Thanks, Lex Team Roker Hotel

"A little let down"

2
User 29/11/2021

We have stayed at the Roker multiple times and honestly we were a little let down by this stay. We where kept up till past midnight due to extremely loud music playing from what we where told by reception a Christmas party. When we called to ask when the party would end or the music would be slightly turned down we were told 'ohh we don't know late probebly' This wouldn't have been an issue if we where made aware of this during check in. As we didn't get to sleep late we where looking forward to a sleep in but no luck there as on both mornings we where there fire alarms went off not the best wake up call. To top it off what we presume must have been a member of the hotel staff actually unlocked and came in to our room stating they where told this room was empty. Again this wouldn't have been an issue if one of us wasn't in the process of getting dressed. Overall this wasn't the most pleasant stay we have had here. The staff are always very friendly but it might seem that the hotel isn't as organised as they could be.

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi Maggie1234k, Firstly thankyou for taking the time to review your time with us at The Roker Hotel. We value all feedback whether that be positive or negative and genuinely do take it all on board so that we can continuously improve and provide the very best service we can to our guests. I'm sorry to hear that you didn't enjoy your stay with us on this occasion, if you could email the General Manager of the Hotel at GM@RokerHotel.co.uk he will be more than happy to ensure your future stay is more than perfect. We look forward to seeing you again, your feedback is really valuable to us. Thanks, Lex Team Roker Hotel

"Great Location. Friendly staff"

4
Angela C, Liverpool, United Kingdom 26/11/2021

Stayed here 4 nights while working in Sunderland. Comfortable clean rooms . Friendly and welcoming receptionists The breakfast area was lovely with views of The lighthouse and sunrise Great selection od cooked breakfasts Well cooked and well presented. Bar staff and breakfast staff were very friendly and professional Hotel facilities were ideal for the debrief in Let there be crumbs. Looking forward to trying the new menu in January Good selection of beers and spirits in Poetic License. Would stay there again

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi Angela C, thankyou very much for taking the time to write a review! We're thrilled that you enjoyed your stay with us. We've been running a reduced set of menus whilst getting back from COVID but are really happy to announce that we've just put our all new menus live across all venues! We hope you come back to try them. We're thrilled you enjoyed your food and drink, and hope that you tasted some of our very own brewed S43 Brewery beers and Poetic License Gin that's distilled on site! We hope to welcome you back soon! Thanks, Lex Team Roker Hotel

"3 night stay"

5
69grahamb, Retford, United Kingdom 26/11/2021

We have just spent 3 nights here and we couldn't find fault with any aspect of our stay. We upgraded to a suite and it was fantastic, very comfortable bed, plenty of room, well equipped bathroom and very clean. All the staff we encountered were very pleasant and helpful, nothing was too much trouble. The breakfasts were very good, a wide selection of choices and plenty of options for seating in the dining room. The Italian restaurant has a great selection of food and all very competitively priced. All in all a great hotel and we will certainly be back. Highly recommended for value for money.

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi 69grahamb, Thankyou for taking the time to review your time with us at The Roker Hotel. We're really happy to hear you enjoyed the stay in your room. We're very proud of the service in which our staff provide, so it's always great to hear that it's picked up on by guests! We look forward to seeing you again, your feedback is really valuable to us. Thanks, Lex Team Roker Hotel

"Fab hotel"

5
scottishlass11, glenrothes 23/11/2021

Great hotel, relaxed atmosphere with attentive staff. Super room overlooking the beach and pier. Lovely breakfasts. Limited restaurant menu at the moment but tasty all the same, and fabulous gin liqueurs! Have stayed before and will be back again soon!

"Wedding stay"

4
spittsy, Middlesbrough, United Kingdom 15/11/2021

Hotel was lovely, staff friendly and service in the bar and restaurant was good. Problem with no hot water not resolved very well so had a morning and evening where we had to have a cold shower. The hotel is a bit of a rabbit Warren so not very good for those of limited mobility or those with pushchairs

"A wonderful overnighter. With Gin tasting too!"

5
User 11/11/2021

My sister and I had a overnighter at the Roker Hotel and it was a pleasure from start to finish. This hotel is immaculate, with exceptional cleaning throughout. Ample free car parking is available on site. Our rooms were on the front overlooking the sea where we had great views of the illuminations. The rooms were well- appointed with lots of little luxuries to make you feel at home. Comfy, welcoming beds too. We had a gin tasting booked in the lively hotel bar, which distills its own gin on the premises. Our gin guide was chatty and informative. She was obviously an enthusiast and gave us a good historical perspective on gin through the ages. Lots to sample too! Dinner was in the hotels Italian restaurant and our pizzas were delicious and beautifully cooked/presented. Breakfast the next day was hearty and cooked exactly to our liking with endless tea and coffee. Lots of choice available. But, the main selling point of this hotel is its staff. From front-of-house at reception, to the bar and waiting teams plus housekeeping, everyone…. And I do mean EVERYONE, was cheery, keen to assist and behind their masks, there were beaming smiles. We felt most welcome and we will certainly be back! Don't hesitate to book here!

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi Paradise88270, thank you so much for taking the time to review your stay with us at The Roker Hotel. We're absolutely thrilled that you enjoyed your time with us, and that the Hotel was up to your expectations. Our Gin Masterclasses are certainly something we enjoy doing and it's always great to hear that people enjoy learning about our Gin and how it's made! We're over the moon with your comments on the staff, and rest assured this has been passed on to them. We genuinely really value feedback, and it's fantastic to know that you were made to feel welcome. We're immensely proud of the service that we provide and can't wait to welcome you back to our lovely Hotel. Thanks again, Lex Team Roker Hotel

"Roker Hotel"

5
staidans, Northumberland 10/11/2021

A really enjoyable visit at the Roker Hotel. Staff were really friendly and very professional. Great choice of food and drinks. If you enjoy walking on the coast with great facilities for food & drink the Roker Hotel is an ideal base to enjoy it at its best.

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi staidans, thanks for taking the time to review your stay with us at The Roker Hotel. We're really happy to hear that everything was up to your standard, and that not only the staff were great, but that you enjoyed your food and drinks too. We're very lucky to have such beautiful surroundings, and it really is a lovely place to go for walks! Thankyou again for your review, your feedback is really valuable to us and hope to welcome you back soon! Thanks, Lex Team Roker Hotel

"Wedding nightmare"

1
stargazerYorkshire, Harrogate, United Kingdom 02/11/2021

Stayed at the Roker hotel for a wedding on 22nd October. Never again. What should have been a dream day for a couple who have been through so much, turned into a complete shambles. My first problem was the lay out of this hotel. Up stairs then downstairs very difficult for someone with mobility problems. We had a room over looking the sea. Initially the room looked ok. It became apparent that the design of the room was cumbersome and poorly lit. I don't know what effect they were hoping for with all the rope and rustic furniture but it didn't work for me. Clean lines with good lighting and places to plug items in. All lacking in this room . Dark and dingy with thick ropes around the lamps. Yuk. The reason we were staying was to attend the wedding of our Niece, what a fiasco that turned into. What should have been their happiest day turned into a comedy of errors suitable to a Fawlty Towers sketch. The wedding service was lovely and afterwards we were ushered into the bar area to wait for the room to be readied for the meal. Over 140 people in that room was unbearable. On enquiring regarding turning the Aircon on my husband was told it was broken!! We were held in this room for a long time, we couldn't understand what the hold up was. We even offered to help set the tables! I took my elderly mother in law to the disabled toilet and there was no toilet paper, and the hand dryer wasn't working. My husband said the mens toilets were disgusting. When we were served our meals it became clear that there weren't enough staff to serve efficiently. When it came to the speeches I struggled to hear what was being said as no microphone was given to the top table. We were seated right next to the top table ! The dessert was omitted as the evening guests had started to arrive!!! What was going on. …. We didn't see the cake being cut! Again what was going on ….. All in all it was a complete disaster. As a family we tried to make the best of it for the bride and groom but it was clear they were devastated. You had a duty of care to myself and all the guests at this wedding and you let us down. Large volume of guests in one small room with NO ventilation was a reading ground for Covid! And guess what I and other members of the family were pinged by track and trace on the Tuesday! I was thankfully negative. Dirty toilets … Understaffed Poor organization of the event I could go on…

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi stargazerYorkshire, first, thankyou for taking the time to write a review for our Hotel. We're aware of the incident in question, but wanted to personally reply to you on here too. I understand the General Manager of the Hotel is currently dealing with this complaint and will do everything he can to rectify these issues. We genuinely do take on board and listen to all feedback we receive, whether that be positive or in this case where we clearly miss the mark. Please accept our most sincere apologies. We genuinely do hope that on your next visit to our Hotel you enjoy the much higher level of service that we pride ourselves in providing our guests. Thanks, Lex Team Roker Hotel

"An average stay"

3
ElizabethW357, Pickering, United Kingdom 28/10/2021

The hotel is nicely positioned on the sea front in Sunderland. The car park was fine, no problem finding a space at all. We were given Room 144, for our 4 night stay. The king size bed was very low, & after an uncomfortable 1ST night on the very soft mattress, maintenance changed it for us. The room was exceedingly hot, the heating could not be turned down by guests, so maintenance sorted this too! The window was held open by a big piece of wood, which we never moved as we needed the fresh air. The net curtains were dirty & the room would benefit a good clean, but it was a nice room. The receptionist, Buffy, was really friendly & informative, & a credit to the hotel. The breakfast…..quite basic, the croissants were very spongy & I heard a few guests comments on them! My husband asked for porridge, followed by grilled tomatoes…..the porridge came, in a bowl, on a plate on which the tomatoes were arranged! We did enjoy the toasted tea cake & cream scone in Crumbs for a late lunch one day, & it seemed the afternoon teas were very popular too. We ate 3 times in the Italian attached to the hotel, & enjoyed all 3 evening meals. We are Best Western members, & some staff seemed unsure how to add the points, indeed 8 days after returning, we have still not had them added, I have emailed Best Western direct. One final point, we noticed that some staff wore masks & some did not, as did the guests. We are over 70 & feel safer wearing them as we move about the hotel. In the last 2 months, we have stayed at Best Western in Norwich, Louth & Llandudno & all 3 hotels had strict mask wearing policies for staff & guests alike, I wish this policy was implemented in the Roker.

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi ElizabethW357, first and foremost thankyou for taking the time to write a review on your stay with us. Our slay beds are indeed quite low but we do find that we receive an awful lot of comments on how comfortable they are; we understand not everyone has the same needs and wants from a mattress though, so we're glad to hear that maintenance got that rectified for you. Thankyou for your comments on specific staff members, it's always great to hear where our staff are really hitting the mark, and those comments will be passed onto the team. We're currently running a simplified menu across all venues on site, just whilst the industry gets back to a 'new normal' after the pandemic. We appreciate that you feel the breakfast menu is quite basic, but i'm sure you'll agree the quality of the food is fantastic. I'm sorry to hear that you had trouble receiving your Best Western member points, if you send an email to our reception team ( Reception@RokerHotel.co.uk ) we'll make sure this is sorted for you. On the matter of wearing masks, as of the 19th of July there is no longer a legal requirement to wear face coverings. During and immediately following the pandemic we implemented very strict face covering regulations for both staff and guests, but since the legal requirements changed we now operate a policy of doing whatever makes you feel comfortable. As you've seen, some of our staff members still continue to wear face coverings, which is absolutely fine, and some of our staff members feel comfortable enough to no longer wear a face covering at work. Unless the legal requirements change we won't be implementing any further requirements on our staff, or guests. We'd like everyone to feel comfortable being able to make their own decision on what they do and don't feel safe with. Thankyou again for your review, your feedback is really valuable to us. Thanks, Lex Team Roker Hotel

"Family wedding"

1
clummers, Sunderland, United Kingdom 28/10/2021

Well what can I say, it's actually taken until today to find the right words to describe the wedding from hell, going upstairs to go downstairs was the start, after the wedding we were ushered out of the ballroom and kept in a sort of holding bay, round about 199 people with about a dozen seats, some disabled guests in the party had to stand for over three hours because the Roker hotel couldn't get things right, not even the table's were set up correctly, food coming out about 4 hours late and chicken so tough that it was inedible, waitresses offering wing to a young 15 year old girl on out table twice, and don't get me started on the desert, that just didn't even materialise, guest were left wondering what was happening, staff were very rude and abrupt when we asked what was going on, at 8 pm the night guests arrived and still no deserts. Then when wanting to go to the bathroom we were stopped by a very obnoxious man. I actually can't say anything good about this hotel. You have absolutely ruined the most important day of her life, I hope you have already reimbursed for this faulty towers hotel. What an absolute disgrace.

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi clummers, first, thankyou for taking the time to write a review for our Hotel. As stated in one of our earlier responses we're aware of the incident in question, but wanted to personally reply to you on here too. I understand the General Manager of the Hotel is currently dealing with this complaint and will do everything he can to rectify these issues. We genuinely do take on board and listen to all feedback we receive, whether that be positive or in this case where we clearly miss the mark. Please accept our most sincere apologies. We genuinely do hope that on your next visit to our Hotel you enjoy the much higher level of service that we pride ourselves in providing our guests. Thanks, Lex Team Roker Hotel

"Excellent enjoyable stay!"

5
aduf12, Doncaster, United Kingdom 27/10/2021

Excellent value for money stay. Opted for dinner bed and breakfast, with an executive double room with sea view after being upgraded from a standard through booking.com. Room was ideal for our stay and thankful we had a room at the front. Food is very good in Poetic Licence bar and breakfast is excellent quality. Not a huge selection if not having a cooked breakfast, but suited us. Plenty of parking round the back if no spaces at the front. The bar has a good selection of gins and beers and has a good ambience. Beers were excellent! All staff were welcoming and pleasant, in particular the young man serving breakfast. All in all an excellent birthday holiday. Will return!

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi aduf12, thankyou very much for taking the time to write a review! We're thrilled that you enjoyed your stay with us. We'll definitely take on board your comments about the breakfast selection, although we're still running a reduced set of menus whilst getting back from COVID. We're thrilled you enjoyed your food and drink, and hope that you tasted some of our very own brewed S43 Brewery beers and Poetic License Gin that's distilled on site! We'll be sure to pass your message onto the staff member that served you breakfast, and more importantly; hope to welcome you back soon! Thanks, Lex Team Roker Hotel

"Completely Ridiculous Stay"

1
SarahW569, Liverpool, United Kingdom 27/10/2021

Terrible stay from start to finish. Family room that was booked was up and down numerous flights of stairs which meant that we couldn't get the pram there for my 5 month old and was a long way for my 3 year old. It was also extremely hot and would not have been healthy to sleep in the room, this was due to the thermostat being broke and the only window in the room able to be opened an inch due to it being blocked by the fire escape stairs which is so ironic....safety issue! Other niggles with the room was how dark and dingy it was, the lock on the door was broke, the TV kept losing signal, the shower screen leaked...it goes on. Staff did manage to turn the radiator off but they were unable to offer any other room due to the hotel being fully booked. I told reception that they should not offer that family room to a family with small children as it was completely ridiculous, the staff did not seem to be bothered with my feedback. We were there for 2 nights as we were attending a wedding in the hotel, we did not think that the inconvenience experienced could get worse...it did! The wedding was also up and down numerous flights of stairs so once we got the pram there we felt like we couldn't leave as it was too much hassle. There was no baby change and no ventilation at all. I can't believe for a wedding venue there is no accessible or baby change facilities, totally unacceptable! The whole hotel is completely not fit for purpose and does not provide for a comfortable stay. There was no warning when I booked this stay (direct through the hotel) what the access (or lack of) would be like and there was no consideration given on room allocation either. I wont go into the problems other members of the party experienced which included someone entering their room in the middle of the night and poor breakfast service. the list is endless. I expected a lot more!

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi SarahW569, first and foremost thankyou for taking the time to write a review and for making us aware of some of the issues you've raised. It's important for us to know about issues like this, and times that we don't hit the mark with our guests. Please accept our most sincere apologies, and know that this feedback has been passed onto the Hotel staff who will look at rectifying the issues that you've raised. We do hope that we can welcome you and your family back in the future and that you'll enjoy the much higher quality of stay that we pride ourselves in providing our guests. Thanks, Lex Team Roker Hotel

"Amazing Wedding"

5
graham_marshall119, Sunderland, United Kingdom 26/10/2021

We got married at the Roker Hotel at the start of October 2021 after having to postpone our wedding from the previous year due to Covid. We first looked at the Roker Hotel after seeing the advertisements online for a wedding fair. After going to the fair we found that the venue offered exactly what we were looking for which was a family wedding. The girls who we spoke to were fantastic very knowledgeable you could tell that they knew what they were doing and they had loads of ideas for us to engage with. We decided to select the full package which was for the Six Soldiers Suite (the huge ball room), the meal plans that were on offer were very reasonable and the selection of food was also wide ranging for us to select. Again the staff at the hotel were fantastic from booking our wedding to sorting out the rooms and booking them for us every person who we had contact with were professional and courteous, they really gave the impression that they knew what they were doing and that reassured us. On the day of the wedding the staff (Chris and his team) were great they took care of everything, from the food to the setup of the room it was great and we had a nice surprise when they said that the celling lights would be put on for the evening, which totally changed the room from the daytime experience to the night time experience. All our guests loved the food especially the dessert everyone had a fantastic evening. As I also mentioned we also booked loads of rooms for our family and guests, the rooms were great and fantastic views from the front of the hotel I would recommend the Executive rooms if you stay well worth it. If you are looking for a magical wedding experience then I would 100% recommend the Roker Hotel it was truly perfect.

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi graham_marshall119, thankyou so much for writing a review about your time with us! It's great to know that our Wedding Fair was useful to you, and that our Events Team were able to help you plan your perfect day! We're thrilled that you enjoyed the food selection and your stay, your comments about the staff and how helpful they were will be passed onto the team. We're very fortunate to have such beautiful views from the rooms and we're really glad that you and your family were able to enjoy them through your stay. We hope to welcome you all back soon, and from myself and the Roker Hotel team I'd just like to congratulate and thank you on your wedding. Thanks, Lex Team Roker Hotel

"Great hotel, excellent views out to sea."

5
paulandhelen427, Windermere, United Kingdom 09/10/2021

Good menu choice and super Poetic License gin distilled on the premises. Very friendly and accommodating staff, clean and comfortable quirky rooms. Lovely walk to the lighthouse and a good 30 minute walk into Sunderland via the harbour and marina.

"Groupon"

4
jean P, Birmingham, United Kingdom 07/10/2021

Very good value groupon . Nice hotel on the seafront with parking. The room was small and very clean . However the view from our window was grim . Some very nice staff. Very good food . I would go again but only if I could be guaranteed a room on the front .

"Family get together"

5
User 03/10/2021

We stayed at the Roker Hotel in August of this year, we were meeting with family for an occasion and we stayed for three nights. While staying at the Roker we had an amazing time. We had a family room which was very spacious for the two of us and the breakfast in Let There Be Crumbs was Devine. We spent our nights in Poetic License where the amazing Tom was working, so helpful and very knowledgeable about the drinks he was making and giving ideas of drinks we might like. This gentleman went above and beyond for our family and we couldn't thank him enough! Well done Tom you're a credit to the company! We will be back for family get togethers in the future!

"100% would recommend"

5
tracyjc6, cramlington 02/10/2021

Amazing stay for our anniversary, upgraded to an amazing room/suite with sea view by the wonderful Steven, staff from reception to bar to breakfast and housekeeping were just fantastic, really couldn't have asked s for anymore during our stay, lovely message in the room and a fab welcome pack made us feel extremely special and our day/night was perfect. Thanks you so much to all staff look forward to returning l.

"Fantastic yet again"

4
Claire A, Gateshead, United Kingdom 01/10/2021

I've recently been to The Roker Hotel as a returning guest. Yet again an amazing stay due to fantastic staff. Clean rooms as always well stocked and comfortable. The service from staff was as ever warm and welcoming will always recommend The Roker.

"Family meal"

5
User 30/09/2021

We came to the roker for a family get together with family we haven't seen in a while! The food was immense! The Risotto was to die for, the burger was perfect and juicy, the stuffed chicken and the fish cakes too! We were not disappointed in the slightest! The room we stayed in was beautiful with a lovely sea view and painting on the wall! The bath was huge and could probably fit our whole family in it. We will definitely be coming here again when we are up this way

"Great Service"

5
User 30/09/2021

Had a wonderful stay at the roker hotel last weekend, Henry and Tom are wonderful in the bar and went above and beyond ;) Could not fault the place one bit and will definitely be returning for another stay.

"Fabulous view, lovely room!"

5
Louise W, Newcastle upon Tyne, United Kingdom 30/09/2021

We live in Newcastle but were going out with friends and they recommended the Roker, we weren't disappointed. The room we were in was lovely, very spacious, with good facilities and spacious bathroom with the all important bath. We stayed on for lunch on the Sunday which was especially lovely as the weather was fantastic. It is not a 5* star hotel, but I would say that the room we stayed in was better than a lot of 4*'s we have stayed in. It also offers very good value for money.

"Lovely night away"

5
happyhols1111, Gateshead, United Kingdom 30/09/2021

Lovely night away with the wife fantastic views Lovely food and very attentive staff from start to finish, rooms are lovely, and had a lovely walk along the sea front followed by a lovely night cap , will definitely be back .

"Business Trip"

2
nigelbluntmc, Lurgan, United Kingdom 20/09/2021

After checking I went to my room and as I opened the door I found an opened bar of soap on the floor. I went for something to eat and on my return to my room my keycard didn't work, went down to reception and was told they had to move me as I was given the wrong room. My new room was situated so far from reception, up and down several sets of stairs, got woken at 5:30 by the bin man outside my window!!! I have stayed here a few times with work and I find it very loud, all door bang shut, rooms are never very clean with dust on top of the headboard and cracked floor tiles in nearly all the bathrooms. The food is quite nice in the evening though

"Trip to the North East"

5
robertbS7414SZ, Blackpool, United Kingdom 19/09/2021

Couldn't fault the hotel. It doesn't look anything special from the outside and it doesn't even say it's a Best Western, however once through the main doors your opinions change. The decor was very good and to our taste. All the staff from the cleaners to the receptionist, bar staff breakfast staff were great, very friendly and helpful. We just opted for a standard room and it was fine perfectly comfortable. We used the breakfast room, bar and dining room. The service, staff and food was excellent. We had a great enjoyable stay. Other thing to mention is that the hotel has parking to the front of the hotel and a secure car park at the rear. For us the location was great. Took us approx 40 minutes to walk to Sunderland town centre. The walk along the prom to the marina in one direction and upto further shops/restaurants in the other direction was great.

"Uni drop off"

5
Beerlady1, Fair Oak 18/09/2021

A little unsettled on arrival when front car park full, but did find the rear car park. Not an easy entry into the hotel from the rear if of limited mobility but received a very warm welcome when we got to reception. The check in was very smooth and friendly. A lot of steps up and down to find our room which was stunning! Had rearranged a previous booking & the receptionist had remembered me just from the phone conversation, had had to upgrade as no regular rooms available but the money was well spent as the executive room (Cinnamon) was amazing. Huge, comfortable bed, a sea view, robes which we didn't use and a bowl or hotel rock. Great shower & toiletries. The breakfast on the following morning was delicious even though their gas was off so hubby couldn't have a fried egg, lovely choice of both hot and cold items. We both thoroughly enjoyed our stay and will be happy to rebook in future when we visit our son at Northumbria University. Wifi was patchy in the breakfast room but it was being looked into.

"The Roker experience"

5
jenschofield123, Bradford, United Kingdom 18/09/2021

The hotel lived up to our expectations both in quality and staff friendliness will definitly book again if in the area . I have stayed in Best Western hotels before and found this one to be great location in agreat area

"Absolutely filthy room"

1
Westy1969, Northampton, United Kingdom 17/09/2021

Arrived on the 16th September struggle to find our room we ended up in the basement room on arrival our room was filthy hair on the bedding ,floor and towels not cleaned went to asked to change rooms but they said they where full we got put in the suite 147 for the night lovely big room unfortunately this was poorly cleaned too holes in the carpet and curtains hair on the floor in the bathroom around the shower on the sofa and a leaflet under the cushion hair on the bedding too Moved our belongings back to our order room as was told house keeping was going to clean it arrived back at 4pm to a still filthy room which has not been cleaned ! The girl on reception did even as k was our room ok unfortunately it's not ! Will not book here again this was the first time we have stayed here will go back to The Marriott parking is an issue too here limited space out the front on this hotel Took over 30 photos to how how dirty the room is unfortunately I can only up load 10

"Wedding night"

5
Blueyedgirl1965, Sunderland, United Kingdom 13/09/2021

Stayed here for our wedding night. Gorgeous room overlooking the sea & Roker Pier. Comfortable bed. Only concern was being unable to see out of the window due to the end of the bed being too high. Lovely breakfast. Fabulous staff. Highly recommend.

"A great stay"

5
User 11/09/2021

Perfect location , overlooking the sea ❤️ Very comfortable hotel , staff super friendly & helpful. Bar & food great value overall a great visit , a family wedding gave us a great chance to sample this lovely hotel ✅

"Our intimate micro wedding"

5
User 09/09/2021

We held Our Wedding day/ Wedding breakfast at Let There Be Crumbs, The Roker Hotel, I am a wedding hair stylist and know endless options for weddings however, we love our coastline and this location is perfect for us. We were a Party of just 12 and Our Day was much more than we could have wished for, thanks to the fabulous staff at Let There Be Crumbs and the lovely Wedding Co-ordinations. Our wedding was 7/7/2021 just as some restrictions were lifting, the staff at The Roker/Let There Be Crumbs were outstanding in there service ensuring we had an amazing day to remember. We left our closed decor with the staff the night before with instructions of how we wanted the table dressed etc and they did not disappoint, they went above and beyond ensuring we were all happy and enjoying the day. Our wedding breakfast was on another level again far superior than we expected, everyone highly complimented the Chef the food was amazing for our special day, then later in the night our buffet we found had been upgraded also and was equally amazing and well appreciated along with the staff reserving a booth in poetic licence with its T.V. For us to watch the Euro Semi Finals ! As I said above and beyond they all made Our Micro post COVID wedding the most amazing day whitest ensuring we all felt safe. Included with the cost of our wedding was discount for guests to stay at the hotel and the Bridal Suite was included for us, breakfast in bed the next morning was a lovely touch. Cant recommend the Roker hotel enough.

"The Worst Place to Stay in Sunderland"

1
Mark T, Chester, United Kingdom 08/09/2021

I have stayed in most of the hotels & B&B's in and around Sunderland over the years, and this is without doubt the worst, when we went to the room on checkin we found plates of food strewn in the hallways, the smell from them was bad at best, we had paid for 2 rooms, the large suite was dirty and the bathroom had a smell in it that can only be described as putrid and remained for the whole stay, the second room wasn't even ready, and food plates outside that room too. The bar staff were racist and became disingenuous when challenged, which led to an embarrassing situation. The bar manager should be re-trained or sacked in my opinion. They has security on the doors which you'd think would offer a feeling of security, but the language out of them was disgraceful. Sadly not a very pleasant stay and certainly wont recommend this hotel to anyone.

Jonathan Graham, Other at Roker Hotel, responded to this review
Hi Mark, Thanks for popping us a review on Tripadvisor. I do take our customers feedback very seriously, so to hear your concerns has made us take stock and review what happened. Addressing the plates of food strewn in the hallway first. We let you check in a few hours early to accommodate your plans for the magic weekend – the plates were being taken out of the room opposite, and dealt with immediately upon your concerns being raised. Whilst I do appreciate it wasn't the most welcoming sight, with you checking in early; it left us with a very short window to get both yours and surrounding rooms cleaned. Whilst accommodating for early check-ins we do usually advise there may be a bit of cleaning still going on, but try where possible to ensure this is done in a timely manner. With regards to the cleanliness of those rooms, I have personally raised your concerns with our house cleaning team. They hold themselves to a very high standard, but an internal investigation will be undertaken. Following your deeply concerning comments regarding our bar staff. From footage and internal investigations I held; there was a genuine confusion, whereby two members of staff thought you were being served by other waiter. Again we as a company hold ourselves and our bar staff to high standards and once the issue was identified within a few minutes, we apologised for the slight delay in you being served and asked what you would like to order. You then became incredibly irate threatening and shouting at our bar staff accusing them of being racist going as far as to calling our manager an “ignorant c***” (On the point of race and racism, we are an incredibly inclusive hotel, with many members of staff from all over the world, from South shields, to Romania, Australia, France, Senegal, Italy to name but a few – we have a zero tolerance attitude to any and all discrimination). Following your outburst, our manager rightly refused to serve you any more drinks, and asked politely if you could go back to your room. You refused and in turn our security were asked to escort you. As mentioned we do take all feedback very seriously, and have raised the necessary investigations, however I am very confident our staff handled themselves with dignity and to the very best of their abilities. Whilst we do wish all of our guests have a great stay and return with us, your behaviour was unacceptable and in the future would like to recommend our surrounding hotels and B&B for you to stay in. Thanks, Alex Team Roker Hotel

"Lovely hotel."

4
D-Tron86, County Durham, United Kingdom 07/09/2021

We stayed one night at Roker Hotel it was lovely room, with a seaview. We did had a problem with the electrical sockets next to the table so I had to do my hair next to the door with no mirror. We had drinks in the bar what joined onto the hotel what was lovely, they even had Heineken zero on draft which pleased my husband. The breakfast was lovely too and the staff are super friendly.

"Superb place /Value for money.."

5
Donna W, Newcastle upon Tyne, United Kingdom 31/08/2021

Stayed for one night whilst attending a wedding at this Venue.. prompt checkin & a very friendly Gent on reception greeted us with a smile.. room was made available earlier than check in due to attending a wedding there & nothing more pleasing to me if you are met with a friendly smile as you arrive !! Room of a very generous size for 3 of us & breakfast selection was 10/10.

"Expected more for price"

3
User 30/08/2021

We booked a small basic room which seemed overpriced as in basement of hotel with loud plumbing noises from other rooms and no WiFi! Bigger rooms will be worth the extra cost. Was expecting more for the price from our booking. Great location though.

"Fab"

5
nic722021, Berkshire, United Kingdom 28/08/2021

Great room, friendly staff, amazing sea view that anywhere else in the UK would cost a lost more money. I'm biased because I'm from Sunderland, but after living in the south for 20 years, I miss the sea. My child had a great time on the beach, but we weren't lucky enough to see the dolphins which have been visiting recently. Honestly, you can see dolphins in Sunderland!

"Disappointing "

3
Suttieuk, England 28/08/2021

I picked this hotel mainly because the pictures of the rooms looked so good, also the facilities seemed perfect with the bar and cafe on site. We arrived on Thursday afternoon and there was no parking available at the front of the hotel so I spoke to the receptionist who directed me to the parking at the rear of the property via a side street. The parking is secure so I was more than happy with that, the only problem being that you have to enter the hotel from the rear up a large flight of stairs and then through the bar Poetic License. Our room was clean and adequate for our needs. The beds weren't the comfiest and there was creaky floorboards throughout the hotel. We were told on arrival that breakfast the next day would be in Let there be Crumbs and that this cafe also was open for afternoon tea and meals should we prefer to eat in there rather than the bar. We had planned on having breakfast, driving over to Newcastle to do some shopping and them coming back for afternoon tea. Breakfast was cold. I had poached egg on toast. The toast was cold and the poached egs were solid. My husband had eggs benedict and that was cold too. When we got back from Newcastle there was a wedding being hosted in the cafe so we weren't able to have our afternoon tea as planned. The noise from the wedding went on until 12:45 am with people walking up and down the corridors until the early hours. We stayed in room 103 so we were right near to the main stairs. The second morning we had breakfast hoping for a better start to the day. We noted that all of the tables apart from one had dirty plates and food detritus on them. The hostess struggled to find us a clean table. The breakfast is either over subscribed or understaffed. We both opted for a full English which thankfully was hot. Its not the best breakfast we've had but we made do. I did note that the "continental" breakfast items weren't replenished freely, you had to ask a member of staff if you wanted something that wasn't on the table. The bar Poetic License could do with some more comfortable seating. I'm not sure who designed it but they must be really tall to be able to sit on the snug chairs comfortably. The seat base on them had me dangling my feet in the air like a toddler on a sofa. The staff whilst efficient, just didn't seem happy in their work. No smiles or pleasantries at all. I don't think we'd go back unfortunately.

"Excellent friendly staff"

4
User 20/08/2021

Great staff always happy to help and always happy! especially in the restaurant/ breakfast area. Food was very good and the bar had a very good selection of drinks to offer including cocktails. Apart from the trek to our room everything was lovely. Seafront was extremely clean and beautiful beaches

"Lovely hotel, will retrun"

5
LydiaPrice, Stoke-on-Trent, United Kingdom 13/08/2021

We stayed here for 5 nights as a family of 3, we had an executive room with a Seaview and it was lovely. The staff were welcoming, friendly and really helpful. Breakfast was delicious, there wS toast, pastries and cereal on the buffet section and a menu full of hot options. We missed it a couple of days because it finished at 9 but they still offered to let us sit in or take something with us. We ate in poetic licence, the bar several nights, the food was really nice, good choice and you could tell it was fresh and not micro rubbish, staff were helpful and friendly and offered to carry us some drinks back to the room one night when they could see we had our hands full. The hotel is in a really good location with parking at front and back, the beach is literally across the road, not far from the park and a short walk into seaburn, cafes and restaurants close by. Ideal base to explore up and along the coast. There was a bit if a walk to our room up and down alot of stairs which wasn't a problem for us but could be for some, particularly carrying luggage, maybe mention if you have any walking difficulties. It was very warm in the hotel but to be expected in the summer, we used the fan provided and had the window open and we were fine. Good hairdryer provided and iron and ironing board on request. Would definitely go back

"Not quite what we expected"

3
kdeeley54, Liverpool, United Kingdom 09/08/2021

Rooms were small we were in a twin room beds had to be pushed together to walk around, broken tiles on bathroom floor. Noisy plumbing from room below could hear toilet, shower and bath. No bottled water as stated on in room leaflet. Dusty desk and bedside tables, mentioned to reception no action taken. Breakfast staff very friendly and attentive, food tasty and fresh. Fresh fruit should be covered as flies were landing on it. Nice bar area.

"End point rest after completing the C2C"

5
Alan S, Wigton, United Kingdom 08/08/2021

All you need at the end of a long cycle trip. Very good accommodation, room, staff, beer, food and bike storage - even managed a soak in the bath. It was good to see the hotel has been tidied up over the last 30 years, now looks good and up-to-date, even though the floors still slope - need to retain a bit of character?

"Lovely last minute trip"

5
User 06/08/2021

Stayed in the Roker Hotel with my daughter as a last minute night away, can't complain one bit, staff were very friendly and tentative. Food and drinks were fab and room was lovely. Would definitely recommend this hotel for a lovely stay along the stunning coast.

"A really good hotel, value for money and good location"

5
madmikeb658, Holt, United Kingdom 28/07/2021

Booked this hotel as it was near the end of the C2C ride. What a find. Really nice hotel, an amazing room, and friendly staff. Dinner was lovely from a varied menu and although the breakfast wasn't the largest I've eaten it was well presented and value for money. ( I have put that this is a mid-range hotel in the check box below, but it is a luxury hotel at a mid-range price)

"Excellent staff"

4
Antal, Woodford Green, United Kingdom 27/07/2021

We were very disappointed with the room we were allocated on arrival - especially as we were staying for a week. The duty manager was very responsive and although he could not change the room that day as the hotel was full, we were offered an immediate discount and were moved to a much nicer room the following day - with the assistance of the Head Housekeeper who was both helpful and charming. Dining room staff were very friendly and we had a very pleasant stay, helped by surprisingly good weather.

"Fantastic staff in the dining room"

4
442siai, Reading, United Kingdom 27/07/2021

My second stay at The Roker...It's a decent hotel - not especially great and not especially bad but it does have the best restaurant staff you could ever ask for. I got a couple of names - Sally and Benji - and don't think I have ever met staff more enthusiastic and happy to make sure you enjoy a great breakfast. Those two people are exemplars of customer service with a smile but everyone in the restaurant works cheerfully and hard. To be fair, the bar staff were also helpful and accommodating too, but the restaurant people nailed it and make you smile with their infectious enthusiasm.

"A huge disappointment "

1
hampter, Glasgow, United Kingdom 23/07/2021

We booked this hotel based on the good review and the fant6location right on Roker seafront. We booked a family room and the reservation was made directly with the hotel on the phone. We booked a family room for 4 people. On arrival at the hotel we were informed that they had taken £50 from the total price of our bill. We thought it was a little strange that the price had gone down but collected our keys and made our way to the room. The room took forever to get to as we made our way up 2 flights of stairs through the length of the hotel and down 3 flights! We arrived at room and couldn't have been more disappointed. It was the only room right in the basement of the hotel and next to a fire escape. The room was large, big enough to sleep 4. However, it had a tiny window at one side of the room that was dirty and blocked by the fire escape stairs for the upper floors. The room was painted navy blue and smelled damp. The bedding on each of the beds was moist with the damp atmosphere in the room. It was clear it was painted navy blue to cover the damp stains! Hotel reception couldn't have been any less interested. We asked to move rooms and they couldn't accommodate. They were happy for us to return our key and leave!! Be very cautious if booking a family room at this hotel.

"Surprised find in Sunderland"

5
lovehols39, sheffield 17/07/2021

We only stayed 2 nights as we didn't know much about the area but we wished we had more time there Hotel was superb the staff and restaurants we couldn't fault We had a large Seaview room that had everything in it we needed We ate at the Poetic Restaurant and the Italian next door Antico which both were great. Roker and Seaburn are lovely seaside places definitely go back.

"Make you pay to enquire about a wake"

1
aeonf242, Surrey 11/07/2021

Charged to enquiry about a funeral wake. Called the event number and low and behold, I was billed 70p to ask them about making profit from an event. Not as expected. Please change your number and don't profit from funerals. Surely a normal number is in line with industry guidance?

"Absolute Disgrace"

1
User 11/07/2021

We could not sleep all night due to rain leaking through the roof. When we complained the hotel was not interested. Checked out a day early and booked into another hotel. Do not stay here if you want customer service

"Very pleasant stay"

5
garry6667, Kendal, United Kingdom 05/07/2021

We were very pleased with the hotel from checking in to check out .The staff were very friendly and cheerful and very helpful all round and made are stay a memorable experience . The twin room was very clean with plenty of room with a kettle ,tea and coffee . The beds were very comfy so had a great nights sleep . Great location with lovely views and handy for the bus .We have already booked to return

Jonathan Graham, Other at Roker Hotel, responded to this review
Dear Garry6667 - thank you for your great review of the Roker Hotel - We hope to see you soon - Kind regards Craig

"WOW"

5
User 04/07/2021

Cannot be faulted at all. Beautiful and extremely clean room with a spacious and even cleaner bathroom. Bed was very comfortable and a fan was provided for when the weather starts get hotter. Gorgeous drinks and food from the bar downstairs and the breakfast was absolutely unbelievable, we both had a Full English and thoroughly enjoyed it. Staff were very friendly and helpful especially the lovely woman on the front desk and the woman in the Let There Be Crumbs restaurant at breakfast. We will definitely be returning as soon as possible as this was an amazing 10/10 night away!!!

"Very poor"

2
RichNewt, London, United Kingdom 30/06/2021

Over the past 10 years when we have visited Sunderland we have stayed at the Marriott, now the Grand but have often used Poetic Licence for which I wrote a review of 2017 which we really like. (My criticism of the smoking area and too loud music have been rectified and happy to give 4 stars). Thought we'd stay at the hotel for a change, not a good experience and going back to the Grand in future. First we didn't find the reception staff very welcoming in general and they didn't go the extra mile we are used to at the Grand. We asked for 2 keys but were given some technical excuse why we could have 2, which I translated as I can't be bothered. The tiny 'standard' room was right next to the kitchen exhaust pipe that howled like a jet engine. We asked to change to a quieter room. Again some technical excuse that although the hotel wasn't full as we were staying for 2 nights he couldn't move us. Again I translated as I can't be bothered. The bed was tiny and airless but to be fair, the noise finally went off at 10 pm'ish thank God. The breakfast was excellent and the staff friendly and professional - full marks for breakfast and Poetic Licence. Need to improve for the hotel.

"Lovely location"

4
nicgreen76, Darlington, United Kingdom 28/06/2021

The hotel is in a lovely location. We booked an executive room which was very nice, modern spacious and comfortable with a sew view. We booked dinner bed and breakfast. The only complaint we had was the evening meal wasn't the best. We had risotto and it's got the best worst I've ever tasted. Complained to staff and they were very apologetic and offered to cook us something else from the menu which we declined and they gave us some drinks too. The breakfast was lovely with good produce and plenty. The staff at the hotel were very friendly and welcoming. I would recommend this hotel but maybe not go for the dinner bed and breakfast as the main menu looked better than what we had to choose from.

"Great for Drinks! Lovely Staff!"

5
User 28/06/2021

I stayed for a few drinks with friends recently and was so happy with the service provided! Waitress Amber was so friendly and attentive to us, we will definitely be returning in the future. Very pleased with my visit here, everything seemed clean and hygienic following covid-19 procedures.

"Jan turnbull"

5
User 24/06/2021

Went in today with a friend for lunch was served by the lovely Amber who gave us excellent service with a smile very polite and nothing to much trouble food was lovely aswell will be going back again.

"Amber"

5
User 23/06/2021

The service was fantastic, amber our waitress was amazing, so polite and attentive, it was well worth our stay, the staff were so amazing, very well mannered and we didn't have to wait long. Excellent service

"Out for drinks"

5
User 23/06/2021

Went for a few drinks with the husband for a date night and there was waitress amber was very attentive and welcoming and you were happy with your visits will definitely ne comeing back the atmosphere was brilliant

"Bar staff/waitress AMAZING!!"

5
Em_Conner, West Lothian, United Kingdom 23/06/2021

Our waitress Amber, couldn't do enough to help us, her customer service skills are second to none, she was polite courteous and more than will to accommodate my request for a specific cocktail!! I'm a mother of 2 autistic children here with my husband, we never get a break this our our first in around ten years! Amber helped makes our arrival /first night special! She is an absolute credit to your company!

"Amber Pearce outstanding customer service, lovely staff!!!!"

5
User 22/06/2021

The waitress Amber was lovely, she was very welcoming and made my visit very enjoyable. I was in for drinks and the waitress Amber was very attentive and I was beyond happy with my visit. I would definitely you go again!!!!!

"Good to be back"

5
DMVictor, Sunderland, United Kingdom 31/05/2021

Excellent customer service offered by Sam. Always felt looked after at every visit. Fantastic views overlooking the sea, great location for staying over night or even just going there for food. Great value for the price paid.

"Stay"

2
User 31/05/2021

Good location, and bar and cafe good too. However noisy plumbing and basement room resulted in a poor quality sleep experience. Decor in room unfinished. We asked to move rooms but none available. We were only staying one night so was not worth hassle of finding alternative accommodation. We are retuning to Roker in July but not staying here.

"Great Meal"

5
jamescoo11, Newcastle upon Tyne, United Kingdom 21/05/2021

Went for lunch with family since the opening of the inside restaurant. Food was excellent as always - there was a great choice of meals - we could have afternoon tea as well as freshly prepared sandwiches and cakes. Weather was terrible though but was nice to see the waves crashing over the Roker pier.

"Drinks in the Sun"

5
User 29/04/2021

Came to the Roker hotel last week and had drinks in there new marquee - They have introduced a new app which makes the ordering really easy and fast. We all choose come street food and the food was really tasty and hot. The weather got worse later in the day but as we were under the tent we were ok. If you decide to go for a drink dress accordingly - it can get very cold.

"All in all ..........."

5
BikerBear143, Spalding 29/03/2021

........... a great stay during the Coronavirus pandemic. The outside of the hotel could do with sprucing up but don't let that fool you - the inside is very nicely done. A friendly welcome from the male receptionist (who later also found me a fan as my room was pretty warm). The location is right on the sea front and I was lucky enough to have a room with a sea view (the outside of the windows could do with a clean though). Because of the pandemic I was unable to use the bar or restaurant but the menu looked inviting. A good number of parking spaces. My room (132) was nicely decorated with lovely touches like old prints and old lamps - a huge modern bathroom too. This hotel has been converted from a number of adjoining houses and, as such, is on various levels meaning there are a lot of steps up and down to the rooms - if you have any kind of mobility issue (or a lot of luggage) this could be a problem and I would suggest asking for a room on a "level" floor (there are some) - there is a lift but to get to my room I took the lift to the first floor and still had to negotiate 19 steps. I would definitely stay here again and would recommend.

"Afternoon Tea"

5
James N, Newcastle upon Tyne, United Kingdom 25/03/2021

Me and my girlfriend we ordered an afternoon tea and it was displayed and pick lovely for us to pick up and the food was delicious as always! Can't wait for it to open back up so we can enjoy the atmosphere in the place again.

"Great Hotel "

5
pauldZ9435HF, Sheffield, United Kingdom 10/02/2021

Stayed here for 3 nights in February as was working in the local area. The staff were really helpful and friendly and tried their best to help despite the difficulties of Covid-19. The superior rooms were very nice. I would definitely stay here again, hopefully when the bar is open!

"Afternoon Tea"

5
Erinrose1100, Newcastle upon Tyne, United Kingdom 29/01/2021

We collected an afternoon tea at the beginning of the Month and were really impressed with the quality of the food and cakes. We ordered for 3 and we were all impressed with the portions and quality of the cakes especially. We normally stay at the hotel but due to the current lockdown were unable to but decided on a nice walk along the Sunderland pier and to collect the Afternoon teas.

"Afternoon Tea Takeaway"

5
jamescoo11, Newcastle upon Tyne, United Kingdom 30/12/2020

Alway faultless the Afternoon tea from the Roker hotel, we have grown accustom of having this now in lockdown or whatever tier we are in. We hope the hotel will open soon so we are able to visit the fanastic hotel. We miss the relaxing views from Let there be Crumbs and the attentive staff.

"Afternoon tea"

5
georginat466, Tynemouth, United Kingdom 30/11/2020

We have just finished off a fantastic afternoon tea we had delivered to our home. The cakes were beautiful and very well presented. Our scones were perfectly cooked and my husband was impressed with the sandwiches. I would highly recommend the takeaway offering especially during lockdown as it Brought a nice treat to our day.

"Afternoon Tea"

5
User 29/11/2020

Ordered a fantastic afternoon tea yesterday for me and the family from let there be crumbs. The cakes were a real treat especially during lock down. Ordered directly with the hotel and the collection was very easy. Would highly recommend.

"Awful"

1
harryson89, Sunderland, United Kingdom 28/10/2020

Awful. Awful room service awful experience asked for a bottle of processo in the room didn't happen! rang for room service for dessert didn't happen. Absolutely waste of money coming here. Utter joke.

"Roker with sea views"

3
J5169GFdavidg, Derby, United Kingdom 28/09/2020

Roker was much nicer than expected. Spectacular sea views from room. Great access to beaches - just across the road. Breakfasts good. Choice of restaurants to eat in. Staff on breakfasts very friendly and helpful.

Jonathan Graham, Other at Roker Hotel, BW Premier Collection, responded to this review
Thankyou for leaving this review regarding your stay at the Roker Hotel. We are thrilled to hear you enjoyed your time and we hope that you visit us again in the future! Kind Regards.

"Fabulous"

5
busybeebees, Huddersfield, United Kingdom 15/09/2020

Fabulous place to stay, with the staff being so friendly and helpful, the room were very clean and spacious, shame I couldn't get a signal for the TV, but the WIFI was very strong. Fabulous view from the windows in the bar of the sea front, you could also sit outside and take in the sea air, the bar area was spacious with plenty of seats, with a good choice of beers, wines and cocktails, massive car park to the front and rear of the hotel

Jonathan Graham, Other at Roker Hotel, BW Premier Collection, responded to this review
Thank you for taking the time in leaving this review regarding your recent stay at the Roker Hotel. We are thrilled to hear that you enjoyed your time with us and we shall inform maintenance of the TV signal. We will have this looked at immediately. We hope to see you again in the future for another enjoyable stay. Best Wishes

"Sams a babe"

5
User 13/09/2020

Went for drinks in the bar with some friends. The bar manager couldn't have been more helpful, service was excellent with a great atmosphere for a weekend. Music was just right after it was changed up. Definitely worth a visit to the bar and I will happily recommend it to anyone wanting to go!

Jonathan Graham, Other at Roker Hotel, BW Premier Collection, responded to this review
Thank you for leaving this review regarding your time at our Poetic Bar. We shall pass on your kind words to our team member, Sam. We look forward to seeing you again in the future for another enjoyable visit! Kind Regards.

"Allan Davis"

5
User 05/09/2020

Excellent food and drink and more importantly excellent service by Ethan and Amber. Nice chilled atmosphere, following the Covid rules. Been here quite a few times now and will definitly return thanks to the staff.

Jonathan Graham, Other at Roker Hotel, BW Premier Collection, responded to this review
Thank you for leaving this review regarding your time to our Poetic Bar. We are thrilled to hear about the excellent service you received from our team members Ethan & Amber. We look forward to seeing you in the future. Best wishes.

"Birthday dinner"

5
annstorm, Sunderland, United Kingdom 05/09/2020

Visited here today for a birthday celebration, we had gins, cocktails, food from the small plates menu and the normal menu. The food was delicious as were the drinks especially the Long Island iced tea. The service was second to none, Amber and Ethan served us and they were terrific. Would highly recommend a visit here.

Jonathan Graham, Other at Roker Hotel, BW Premier Collection, responded to this review
Thank you for leaving this wonderful review regarding your time at our Poetic License Bar. We are delighted you enjoyed your food and drinks, along with the service received from our team members, amber and ethan; we shall pass on your kind comments. Hope to see you again in the future.

"Anniversary"

5
User 05/09/2020

What a wonderful location and day out . This was made by 3 things ? Wonderful wife of 28 years , food and amazing service by the young and wonderful Amber . Amber has been so influential with food and drinks menu for such a young person . At front of house she was wonderful and it's been a pleasure to dine at the hotel . Ethan another wonderful front of house host who was so professional through out . Rocker hotel has 2 potential stars in the making Mr & Mrs H Goudie

Jonathan Graham, Other at Roker Hotel, BW Premier Collection, responded to this review
Thank you for leaving this wonderful review regarding your time at our Poetic Licence bar for your 28th Anniversary. We are delighted to hear about your wonderful experience and we shall pass on the kind words to our team members, Amber & Ethan. We look forward to seeing you in the future for another enjoyable visit. Kind Regards.

"Sunderland surprise "

5
got-the-tee, Cambridge, United Kingdom 27/08/2020

We really enjoyed our stay here. The hotel was clean, comfortable and in a fantastic location. The decorations in our sea view room were a little kitschy, but fun. The breakfast was good and there was a nice variety in the restaurant/bar in terms of food. The staff were great. I could have done without 6 hours of club music on the Saturday afternoon (from 4pm!) but it ended at 10pm, so we were still able to enjoy a drink in the bar later on.

"Not thrilled with this establishment"

2
rddiggins, Nottingham, Maryland 23/08/2020

The view of the harbor from our room was fantastic. We enjoyed the lovely sunrise in the morning. We happened to be in our sea view room for the afternoon and a DJ at the Poetic License bar below our room played loud music on their outdoor enclosed patio from 4 pm-10:00 pm. It was a long time to feel the bass radiate through your room. Also, there was a 1+ inch gap under our hotel room door which allowed the light from the hallway to light up our room through the night. The was no WiFi in our room. You had to go to the lobby In order to get WiFi.

"Only OK"

3
mrbrady72_uk, London, United Kingdom 23/08/2020

A mixed experience. Stayed for three nights in total, visiting with local friends. It's a lovely hotel in itself - really liked the room and the seaview was pretty. The bathroom was clean and we were given the option of having housekeeping when we required it. Breakfast was great - eating from a brunch menu that was varied enough and the service was good. However, there were issues with the stay. Our room was situated over the Italian restaurant on the premises, and we found that in the evening it attracted a large number of cars and men who stood around shouting and laughing late into the night - not great when you have to leave the window open to let some air in... The WiFi in the room was an absolute joke - and this becomes a bit of an issue when the Smart TV that it's in the room is dependent on it. We found that our phones and the TV failed to connect on the first night, and when we called the front desk the level of disinterest was laughable. Despite promises that the issue would be fixed the following day, nothing happened. Best not to offer a TV that has Netflix, Amazon Prime etc if you can't offer the connectivity to support it. Another issue was evening meals at the hotel - whilst it was a busy period due to the 'Eat Out to Help Out' offer, nowhere on the hotel literature or on the website of the hotel did it state that you could book for the Poetic License bar restaurant. When we enquired about a table we were laughed out of the restaurant by what I assume is the Maitre D, who seemed quite pleased with themselves that they couldn't seat us. I was very happy not to spend any money in the hotel bar after that. We had a lovely time in Sunderland and will definitely be back, buy we're unlikely to book the Roker Hotel again.

"Brilliant"

5
User 21/08/2020

Just had a lovely couple of days at Roker Park. It's in a great location right on the sea front. The staff were friendly and efficient. The bedroom was well appointed and comfortable. We used the Soul food restaurant , the menu was varied and the food was plentiful and tasty. The staff were very friendly. We sampled the gin made on the premises and on the second night tried the rum cocktail which was lovely. Breakfast was gorgeous, table service by a lovely waitress , the bacon and sausage were second to none. If there was one thing that let the hotel down it was the exterior, which on closer inspection was in need of a little TLC..

"Rude reception"

2
Gillonholsagain, Durham 18/08/2020

Booked what I thought would be a relaxing night away for my birthday on a Sunday Savour deal which included £50 to spend on food/drinks and is widely visible on Best Western site and also on my email confirmation and showed both of these to reception. Unfortunately rude blonde lady on reception decided she knew better than site and email and told me it was only £40, and she'd worked here a long time so just knew, she even brought out a manager to continue argument. She eventually conceded that I would have to be given the deal I'd booked but manager still not happy and said he was contacting Best Western! Appalling welcome! Given keys to room 116- avoid this at all costs, the window catch is broken and room faces the very loud air con/ generator - back to reception to change room, given a better position but fairly basic room with sea view but this all took around 45 minutes, probably the worst check in anywhere! Food on the evening and breakfast both good but with limited choice, staff were all lovely (the stars in review are for them), especially the lady serving breakfast who is always so efficient and helpful, hopefully she can give reception a few tips. I've stayed her several times before, usually for events but won't be back after this, customers should not have to argue to receive the deal they have proved they have booked.

Jonathan Graham, Other at Roker Hotel, BW Premier Collection, responded to this review
Dear Gillonholsagain, Thank you for your most recent review of the Roker Hotel, I am sorry about your recent check in experience, I am sorry about the latch in room 116 this has since been repaired. I am glad that you enjoyed your food and the staff working in the restaurant were very efficient, We do hope that try us again and if you would like to contact me further my email address is gm@rokerhotel.co.uk - Kind regards Craig

"Room are extremely poor..."

1
User 15/08/2020

I stayed here with my girlfriend recently as we were looking for a hotel to go and have food and drinks and stay over. There are no issues with the bar, bar staff, drinks or food. They're all of good quality. However we stayed in room 104 (not sure if all rooms are like this), but it was damaged, poorly decorated, and EXTREMELY HOT. The hotel must already know that room is hot as there was already a fan in there which we had on all night and made no difference. There's no air con either. It was an uncomfortable stay, we didn't sleep much and we certainly didn't get the break and rest we needed from home. The weather outside was cold and rainy so it wasn't as if it was just a hot stuffy day. On departure we checked out and spoke to a rude blonde lady on reception who wasn't very helpful at all. Needless to say we won't be going back. We could have booked a travelodge for half the price or gone slightly further down the seafront for a similar price. The experience left us really annoyed and frustrated. In summary go here for food and drinks but do not stay over here, find somewhere else. Very poor!!!

Jonathan Graham, Other at Roker Hotel, BW Premier Collection, responded to this review
Dear AdamMac1989 - thank you for your review, i am sorry that you didn't enjoy your stay at the Roker Hotel, I am sorry about the heat within the bedrooms, we don't have air con in the hotels due to the layout of the building this is why we supply guests with a fan if required. I have passed your comments onto the Front office team regarding the receptionist, Kind regards Craig

"Overnight Stay"

4
Madam13, Coventry 11/08/2020

We thoroughly enjoyed our one night stay last week. We prepaid for dinner, bed and breakfast and thought it was tremendous value at under £90 for both of us. We booked a standard room and were allocated a cosy double at the rear of the hotel. As other reviewers have said these rooms are reached by going up the stairs to the first floor and then descending between 3 and 6 flights. If you have mobility issues then I would recommend speaking to the hotel ahead of your arrival as these rooms will not be suitable. There was some confusion in the evening about where we should sit and what was included but once this was cleared up we had a lovely meal and the standard of the food was high. After dinner we enjoyed a drink on the terrace as the weather was so good. Breakfast was freshly cooked to order but there was quite a wait after ordering. The service was good and the room was clean. There was plenty of hand sanitises although we were surprised that the waiting staff were not wearing any PPE. We also noted that some of the paper menus were put back in the rack rather than being disposed of.

Jonathan Graham, Other at Roker Hotel, BW Premier Collection, responded to this review
Dear Madam13, Thank you for your review, I am glad that you enjoyed your stay at the Roker hotel and we look forward to seeing you in the future, Kind regards Craig

"Excellent weekend"

5
User 10/08/2020

From the moment we arrived at hotel till we left our experience at Roker hotel was excellent, we checked in went for afternoon which was amazing, the room was beautiful very spacious with views of the light house, the bar had a singer on which was good and do a range of the most fantastic gins!!! In the morning staff were amazing at breakfast very professional and breakfast was lovely, would definitely go back.. thank you to all the staff

Jonathan Graham, Other at Roker Hotel, BW Premier Collection, responded to this review
Dear Lorrainelowery, Thank you for your review, I am glad that you enjoyed your stay at the Roker hotel and we look forward to seeing you in the future, Kind regards Craig

"Family Room"

1
User 02/08/2020

So we came to Sunderland to visit family. We had booked the Roker as from the photos it looks lovely. We arrived at the hotel and went to park in the car park at the front of the hotel to find there where no spaces, everyone just at the bar was parked there so there where no spaces for us who where staying at the hotel. So we had to park in the back car park, then lug all our luggage up steep stairs and through a packed bar which was great after a 6 hour drive. We checked in and got told our room was up the stairs through the door. Went through the door lugged our luggage up more stairs, then through 4/5 doors to more stairs which we now had to go down. This is a family room and it's so far away with no offer of help and a tired child. Got into the room and it was so dark, opened the curtains to see our room was looking over a tin roof with a view of brick walls too, lovely. The room it's self was very basic and dark and had a musky smell and was so hot. Went into the bathroom and it definitely had not had a deep clean which I was expecting due to the global pandemic. So I went to the receptionist to explain the room was not up to standards especially when they charge £120 a night for this travel lodge room to basically be told that it was tough luck. I think the only rooms that are cared about are the ones over looking the sea which are the ones you see on their website. They don't show the substandard travel lodge rooms there. Sat in the outdoor area of the bar with family and mini buses filled with people ready to party turning up. Then it came to 7.30 and one of the bouncers (yes a hotel bar with bouncers) told us we had to leave the hotel bar as we had children with us. I have paid for a family room and would like to be with family in the hotel bar which is a totally normal thing to do on a mini break. If you have family room expect children in the hotel bar. I think the hotel needs to decide if it's a family hotel or a party venue. Luckily the lovely bouncer had found us a table hidden in a separate room so we didn't have to go sit in the dark dingey rooms. Only thing I'd say is the bar area is pretty and John the bouncer is lovely. Other than that AVOID unless you like noise, rude staff and smelly dingey rooms. Also the food was terrible but we had to order food or we couldn't sit inside.

"Short break"

5
User 01/08/2020

Stopped at this hotel last night, great stay, the staff were brilliant, and friendly. The hotel its self is very smart as are the rooms. Will definitely return. The location is great.Thanks for a great stay.

"Highly recommended "

5
Bevlar1999999, Willesborough, United Kingdom 29/07/2020

We were visiting family in the area and having visited Poetic License( the really lovely bar/restaurant in the hotel) on a previous visit decided to stay at The Roker. I was a little nervous about staying in a hotel in the current climate but I needn't have been. The hotel has put into place appropriate measures to ensure safety of staff and guests. Lots of hand sanitiser stations and a carefully written letter for guests explaining the procedures in place. Our room was delightful and the view looking out to sea was unbeatable. Bed was super comfortable, and bonus of a bath and a separate shower in the large bathroom. The room was spacious and tastefully decorated. They have had to remove soft furnishings etc but honestly we didn't notice. We had a fantastic lunch in Poetic License and if you're a gin fan like me you are in for a treat. This is a lovely hotel in a beautiful location. We stayed for 2 nights and wished it could have been longer.

"Afternoon tea and drinks"

5
Niknak789, Newcastle upon Tyne, United Kingdom 29/07/2020

Since the ease of lockdown I thought I would treat the girlfriend to some afternoon tea at the hotel and enjoy the scenery. The food was nice and the staff very pleasant and the new measures that have been put in place made my visit feel safe and secure. Will definitely return again.

"Drinks with friends"

5
User 29/07/2020

Visited the Poetic licence bar with friends, great atmosphere and food. e ordered from the new menu which was a single use menu, covid procedures are very good - social distancing signs in all areas and also the toilets which i think is great. Will be back again- stayed with family in Sunderland

"Great Stay"

5
Erinrose1100, Newcastle upon Tyne, United Kingdom 29/07/2020

Visited the Roker hotel on Saturday, First class night out with the husband. Had a great executive room with sea views, bathroom was very large and spacious. Breakfast was served plated ands to your table - had a great walk along the pier to finish the stay

"family stay"

2
Alan C, Oxfordshire, United Kingdom 27/07/2020

Not much parking due to tables placed in parking bays . Very noisy at night if you have a sea view. Executive rooms are just standard no exec about them so save your money on upgrade. Food is basic menu and not cheap. Breakfast was to order and long wait and not great quality. Seaburn hotel is much better in all aspects.

"What social distancing or hygiene"

2
User 22/07/2020

Visit to cafe/ bar. Sat outside on nice warm dat under the covered area.Sad to say that a visit was not good enough in current circumstances. No hand sanitizer, no staff to show us where to sit or what regulations are in place. Fair enough, a big board with rules written on was at the bar but hardly the same as waiter/ waitress. At no time was I offered a menu, I had to go find someone at the bar, when I did, the waitress, who seemed to be in charge, swept passed me very closely. I was quite surprised how relaxed she was. I ended up clearing and cleaning my own table. Was disappointed that my sandwich was served on a scruffy looking piece of wood. Seemed like too little staff for too many customers and waiting time was long. Only saw one member of staff with face mask. One girl did eventually come out and take glasses but didn't clean table.

"Dank rooms that looked nothing like the photos"

1
Evans234, Cheshire, United Kingdom 20/07/2020

They put us in the very last room. Room 141 was down four flights of stairs at the very back basement of the hotel with one small window that couldn't be opened as there was a fire escape in the way. The dead pigeon on the fire escape was a treat!! The noise pipework was terrible, I could hear every single noise from the room above, every noise!!! The hotel bar is a launching point for the locals starting their big night out. It's a party hotel. It's in a stunning location right on the seafront, the decor in the bar areas is lovely. The photos of the rooms on the website look stunning, but if you choose to put me in the worse room for decor,location, noise etc expect a bad review. We stayed out as long as possible and left first thing in the morning just to minimise the amount of time spent in the dank smelly room. The only saving grace was that the staff were all lovely and efficient.

"Relaxed stay"

5
life_good07, London, United Kingdom 13/07/2020

Dear Team, thank you for making my stay so welcoming and amazing especially during this pandemic time. Receptionist- Stephen- was an absolutely star to sort out the issue I had with my room. Keep going! Highly recommend to stay at Roker Hotel ;)

"Afternoon tea"

5
User 28/06/2020

I decided to try out the afternoon tea at the roker hotel which turned out to be a nice day the food was lovely and the cakes and scones were fresh and tasty will be going back for more and will definitely bring the family up when the hotel opens back up!

"Party"

1
Ninjachick1, Ashington, United Kingdom 26/05/2020

Visited in January to book a party, service at reception was slow. One of the waiters showed us around the party area we were wanting to book. He was far more polite than the reception staff and in the basis of how nice he was we booked. Unfortunately the party has been cancelled due to covid but we have been waiting months for the deposit refund. The hotel tell us the staff are on furlough but the events guys are responding to emails and the hotel is open for takeaway so I am guessing they have staff working (or how do suppliers get paid!) Whole thing is a bit of a joke. I won't be going back. Highly recommend speaking to your card issuers if you have problems getting money back from these people!

"Afternoon tea Takeaway"

5
jamescoo11, Newcastle upon Tyne, United Kingdom 16/05/2020

Just received an amazing afternoon tea for 2 from the Roker hotel, its such a nice treat in the current climate that we are in and was a great treat for myself and the wife. The cakes were very nice and the scones were baked just right.

"Birthday weekend"

5
Edith H, washington tyne and wear 11/04/2020

I booked my husband and I into The Roker to celebrate his birthday. This was January of this year. I booked for the gin experience with a meal and bed and breakfast. The evening meal was excellent I think it was the head waiter you saw us to our table, he asked if we would like our gins we said could we wait till after our meal. This he said was no trouble. After our meal we went into the lounge and had another gin. Everything was spot on for my husband's birthday treat. I had been to The Roker on a number of times for the Christmas party nights with the girls, we always book for bed and breakfast. We this must speak for it's self how good the hotel is.

"A great hotel with vintage vibes"

4
Elinamic, London, United Kingdom 02/04/2020

We stayed at Roker Beach Hotel for one night, and we really liked the room and the vintage vibes. The room was clean and of good size, but the bathroom sink had two water tabs (and coming from somewhere that don't have separate water tabs for cold and hot water we found them tricky to operate). Our room had also a sea view, but unfortunately, it was mostly distracted by the parking space. In the beginning, it was confusing to navigate to the corridors of the hotel, especially when holding luggage and had to descend half a floor using the stairs after having ascended a floor with the elevator. The breakfast was good, and the café seemed to have good options for an afternoon break. The location of the hotel was perfect opposite the beach, and although we didn't have a car, the distance from the closest metro station was (kind of) walkable. Lastly, we tried to have dinner at the Italian restaurant of the hotel, but because we didn't have a reservation we had to wait for a long time and even after we were seated the service was not great.

"Gin Masterclass"

5
User 14/03/2020

Brilliant informative afternoon learning about all the different types of Gin and the correct mixers to go with them. Nathan was very knowledgable and answered all our random questions! Gins were amazing and would recommend:)

Jonathan Graham, Other at Roker Hotel, BW Premier Collection, responded to this review
Thank you for the lovely feedback regarding your recent visit to our Hotel and to Our Poetic Bar taking part in our famous gin masterclasses! I shall pass on your lovely comments to Nathan. Look forward to seeing you again in the future, Kind Regards

"Gin Masterclass"

5
User 14/03/2020

Nathan was a very hospitable and friendly host, the range of gins surprised me for such a small distllery. There was much hilarity at my request for the cost of a full batch. Great value and a fantastic surprise for my wife's birthday.

Jonathan Graham, Other at Roker Hotel, BW Premier Collection, responded to this review
Thank you for the lovely feedback regarding your recent visit to our Hotel and to Our Poetic Bar taking part in our famous gin masterclasses! I shall pass on your lovely comments to Nathan. Look forward to seeing you again in the future, Kind Regards

"Gin master class"

5
MakemT80, Loughborough, United Kingdom 14/03/2020

This was a brilliant afternoon. Very informative. Got to try different gins with different tonics. Answered all our questions. The gins and liqueurs are very different. Love the Fireside and all of the liqueurs. Nathan was brilliant.

Jonathan Graham, Other at Roker Hotel, BW Premier Collection, responded to this review
Thank you for the lovely feedback regarding your recent visit to our Hotel and to Our Poetic Bar taking part in our famous gin masterclasses! I shall pass on your lovely comments to Nathan. Look forward to seeing you again in the future, Kind Regards

"Gin experience "

5
JaneS9, Loughborough, United Kingdom 14/03/2020

Had a great time at the gin experience at Roker Hotel. Nathan (who led us through the experience) was very knowledgeable about the gins on offer and was able to answer any questions (however stupid or random)! 9 gins to try...each with their own unique tastes. Would definitely recommend this...we went as a group to celebrate a friend's 40th birthday.

Jonathan Graham, Other at Roker Hotel, BW Premier Collection, responded to this review
Thank you for the lovely feedback regarding your recent visit to our Hotel and to Our Poetic Bar taking part in our famous gin masterclasses! I shall pass on your lovely comments to Nathan. Look forward to seeing you again in the future, Kind Regards

"Gin masterclass"

5
destiny227, Sunderland, United Kingdom 14/03/2020

Nathan was very professional and very knowledgeable about the gin collection, for each gin he knew about each individual flavour inside out and was very interactive with us as a group. Was a great insight to what gins on offer and the mixers too.

Jonathan Graham, Other at Roker Hotel, BW Premier Collection, responded to this review
Thank you for the lovely feedback regarding your recent visit to our Hotel and to Our Poetic Bar taking part in our famous gin masterclasses! I shall pass on your lovely comments to Nathan. Look forward to seeing you again in the future, Kind Regards

"Gin experience"

4
kajp, europe 13/03/2020

Just had a cracking time reviewing rockers Gin experience. Excellent presentation and gin knowledge from Sam. Well worth a shot or two, might have trouble standing up after sampling 8 gin varieties. Che

"Well run hotel overlooking the lovely beach"

4
Paul F, Chesterfield, United Kingdom 12/03/2020

This is my second visit to this lovely hotel; with great views over the beach and nearby harbour/lighthouse. I have never been allocated a sea front view so cant comment on those rooms. My room was small but nicely decorated, bathroom was ok maybe could be up graded a touch. Overall a good stay, decent food and a good breakfast.

"Date night"

5
bambu78, sunderland 11/03/2020

We went on a gin getaway 1 night away for a date night. On arrival checkin was easy , we were given a time slot for our 3 course meal. Which was in 20 minutes so a quick drop bag off in room . It was very busy as a kids party on ! For STArTER choice between ham hock (chunk of ham and egg pie garnish) , veg soup was meant to come with parsnip chips but they were missing , and a salmon dish for last choice . MAIN beef chunks with mash and carrots Or boiled fish with fritters Or a butternut squash option Dessert cheesecake , profiteroles or a brûlée's. 2 gins included - we got strawberry & cream and a sasperlla . My only complaint was the waiter stood close by waiting for us to finish our food which made me feel uncomfortable & rushed. Our Room Was beautiful and huge bed , big square 2 seater jacuzzi bath . With sea view no complaints on room was lovely didn't want to leave ! Breakfast include. Buffet style - cooked breakfast, toast and jams , fruit and small conitinental selection . All nice . We were meant to get a bottle bubbly which was included in the package but we didn't receive that . I didn't notice until on way home . But all in all had a lovely Date night away

"A great weekend "

5
theharrogatelady, Harrogate, United Kingdom 07/03/2020

We booked a groupon two night stay with dinner and it was excellent value. We were kindly upgraded to room 130 (Cinnamon) as it was a belated anniversary stay. The room was excellent, newly decorated with a huge comfy bed. The dinner on our first night was in Poetic Licence the adjoining bar. The food was very good, great presentation but unfortunately the beef was very dry, however the cod was excellent. We enjoyed all three courses and a complimentary gin too! Breakfast in Crumbs was very good. We chose to eat early both mornings so each time had a lovely window table. The full English was excellent particularly the delicious sausage, however the fruit salad looked a bit tired both mornings. We very much enjoyed our stay at The Roker Hotel and certainly would return as it was excellent value and great customer service...thank you.

"Great"

4
John R, Tamworth, United Kingdom 26/02/2020

Stayed from 22nd to 24th February. Super hotel full of character, very good restaurant and staff. Plenty of parking. Brews own gin and beer, masses of choice. Unfortunately our bedrooms heating system had failed, we were provided with a fan heater but were eventually relocated to another room. Janine was very helpful including moving our clothes etc., to the other room. Super breakfast on last day. All places have problems but it is how they overcome them as to how they are judged. We shall definitely return.

Jonathan Graham, Other at Roker Hotel, BW Premier Collection, responded to this review
Thank you for taking the time to leave us this wonderful review!. We are glad you enjoyed your time and we hope you visit us again in the future. Kind Regards

"Great stay "

5
joanne_romany, Consett, United Kingdom 25/02/2020

We travelled as a family and had 2 rooms booked we had already upgraded one of the rooms and on arrival my daughter also decided to upgrade hers Well worth the £30 for upgrade rooms they were very tastefully decorated, comfortable with a sea view, all staff we spoke to were helpful and friendly and the breakfast was good although finishing at 9am I thought was too early. Great location for the beach.

Jonathan Graham, Other at Roker Hotel, BW Premier Collection, responded to this review
Thank you for taking the time to leave us this wonderful review!. We are glad you enjoyed your time and we hope you visit us again in the future. Kind Regards

"Weekend stay for football."

4
lluckett, Coventry, United Kingdom 24/02/2020

We stayed at the Roker hotel while up for a football game. Excellent location. We were given, as requested, a room with access to lift, to ensure this we did book an executive room, but rewarded with sea view anyway. The staff were very helpful & friendly. When I struggled to use the coffee machine, I was brought a kettle as I wasn't accompanying my partner to the football. We found a GBG pub, The Harbour View in easy reach of the hotel. Then I tried the gins in Poetic Licence. On the Saturday we enjoyed a meal at Antico, the adjoining Italian restaurant. There was plenty of choice at breakfast. Only regretted the weather was too cold & windy to enjoy a drink in the terrace. As someone else mentioned couldn't get radiator in bathroom to work, but warm enough. A lovely weekend stay!

Jonathan Graham, Other at Roker Hotel, BW Premier Collection, responded to this review
Thank you for taking the time to leave us this wonderful review!. We are glad you enjoyed your time and we hope you visit us again in the future. Kind Regards

"Fantasic Hotel"

5
Erinrose1100, Newcastle upon Tyne, United Kingdom 22/02/2020

First time visiting the Roker, we were blown away with the hotel - never been to a hotel that makes it own gin, the bar staff were so informative on the gins and we tried several of them. There was some great decor in the hotel, bar and the bedrooms were very spacious and ticked all the boxes. Breakfast was served to us wait there was a nice buffet display also.

Jonathan Graham, Other at Roker Hotel, BW Premier Collection, responded to this review
Thank you for taking the time to leave us this wonderful review!. We are glad you enjoyed your time and we hope you visit us again in the future. Kind Regards

"Lovely wedding venue"

5
811work, Seaham, United Kingdom 22/02/2020

My daughter and her partner were married at the Roker Hotel this week. The staff were lovely and helpful, the Executive room I stayed in was tastefully decorated and everyone in the party had a great time. In the run up to the Big Day, all of our questions were answered quickly and nothing was too much trouble, even to the extent that my daughter's biggest "ask" was that she wanted her 4 beloved Chihuahuas to be part of the ceremony and then stay overnight with them - they said yes, which was so wonderful

Jonathan Graham, Other at Roker Hotel, BW Premier Collection, responded to this review
Thank you for taking the time to leave us this wonderful review regarding the wedding at the Roker Hotel. We are glad you enjoyed your time and we hope you visit us again in the future. Kind Regards

"Great place! "

5
Flamegirl1982, Newcastle upon Tyne, United Kingdom 19/02/2020

We stayed here on a great deal which included a 2 course meal, gin on arrival, overnight stay and breakfast. The room was lovely and the nautical theme fits perfectly, the food was delicious and the gins are amazing! We had a lovely walk along the seafront and thoroughly enjoyed our stay. Thank you.

"Good location"

4
timheffer, Carlisle, United Kingdom 17/02/2020

Stayed here for one night on the 15th Feb 2020 with my wife,the hotel is very nice and in a good location on the seafront,the room we stayed in was at the back of the hotel and was small,the bed had seen its day and needs replacing this caused my wife and myself to have broken sleep topped off with water dripping in through the roof (light fitting) at 05:15.Apart from that we would go back.

"Gin Get away"

5
User 09/02/2020

Stayed here on the Gin Getaway package which was given to us as a christmas present. We were upgraded to an executive room overlooking the sea - the room was very nice and spacious. Our meal on the evening was excellent - the gin infused menu was very good and the complimentary gins that went with it were excellent - Breakfast was a buffet but was very well presented

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Thank you for taking the time to leave us this wonderful review regarding our Gin Getaway Stay. We are glad you enjoyed your time and we hope you visit us again in the future. Kind Regards

"Enjoyable stay"

4
jof316, London, United Kingdom 09/02/2020

Several of us stayed for one night for a work trip. We found the rooms pleasant and clean, the staff were helpful and polite and the bar was really great for a coffee and doing some work. We also had a drink before dinner and the home made gin is fantastic. Only one slight flaw was a lumpy bed... needs a new mattress in think, but one side was fine. On the whole great value and ready for work well rested after a good night's sleep and a decent breakfast.

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Thank you for taking the time to leave us this wonderful review!. We are glad you enjoyed your time and we hope you visit us again in the future. Kind Regards

"Oh dear oh dear"

1
User 01/02/2020

Simple. Don't stay here. We gave this establishment the benefit of the doubt given some of the reviews. I'm sat in 'Poetic License' (the bar) as I write this review. The environment is a nice place to be. Room 115 has no hot water. Room heating control is by TRV and it seems rather sensitive, all or nothing. It's noisy, but I don't mind that, some will hate it. Food in 'Poetic License' was rather dire. Do not have the 'Hanging Tender Beef Kebab'. Tough as old boots, uncooked onion, courgette and peppers. My other half had the 'Lemon and Chilli chicken flatbread' which was given a reasonable nod. Cutlery not supplied but told 'it's coming' (not available to punters). For the money spent, you will get better value elsewhere. We come to Sunderland occasionally and fancied something by the sea, instead of the sterile new hotels. Go to the 'Hilton Garden Inn' and taxi to nightlife. Sterile but better. Not sure what to expect at breakfast tomorrow but today was poor. Had a great walk along Roker beach. No more to say.

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear nicksH9134CD, Thank you for taking the time in leaving this review regarding your stay at the Roker Hotel. We are extremely sorry that we did not deliver to your expectations and we have investigated into this. Apologies for the hot water, we have had this looked at by our maintenance team and fixed immediately. We did offer you a discount when you spoke to reception for the inconvenience as we fully understand that it was not up to our usual high standards. We believe you spoke to our manager of our Tea room on the Sunday Morning regarding your complaint. Again we are extremely sorry and we hope you come again for a more enjoyable visit. Kind Regards

"Mr moore"

5
lucieSunderland, sunderland 01/02/2020

Great place / well recommend the gin tasting have learnt so much about different gins / tonics. Had a great Saturday afternoon learning all about guns and the tonics that go with them. Would recommend this to anybody who wishes to learn about different gins

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Thank you for taking the time to leave us this wonderful review!. We are glad you enjoyed your time and we hope you visit us again in the future. Kind Regards

"Poetic license"

5
StevenS806, Northallerton, United Kingdom 01/02/2020

Awesome. Gin masterclass with Nathan. Great experience. Loads of local guns to try with expert knowledge. Great atmosphere. Well worth the price. Afterwards go downstairs for a an Italian meal. Just do it..!!

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Thank you for taking the time to leave us this wonderful review regarding our gin masterclasses!. We are glad you enjoyed your time and we hope you visit us again in the future. Kind Regards

"Amazing"

5
User 31/01/2020

Had an amazing time. Rooms spotless. Beds so comfortable. Staff so friendly and helpful anything you needed someone was there to help. Can't wait to come back. See you all again soon. Would recommend to everyone.

"Stunning sea views & fab staff!"

5
Angela2875, Newcastle upon Tyne, United Kingdom 31/01/2020

We enjoyed a wonderful evening at Roker Hotel, a lovely seafront location. Well worth paying the small price for an upgrade for a sea view room. (About £30) Staff were all very helpful and welcoming. We really enjoyed our delicious dinner in Poetic License, small plates were great for lunch time. They have their own gin distillery and a fantastic range of gins, of which we enjoyed a few! We plan to go back and book one of the gin masterclasses which looked great!

"Gin Master Class"

5
EmmaS552, Sunderland, United Kingdom 31/01/2020

Absolutely brilliant gin class tonight with Nathan! Learnt so much more than I thought I knew about gin and the mixers. Also really interesting to hear about the whole ethos of Poetic License! Highly recommended!!

"Enjoyable Night!"

4
Louise W, Newcastle upon Tyne, United Kingdom 31/01/2020

We were staying over in a group from work as a belated Christmas celebration. My husband and I choose to upgrade to a suite which was very nice, comfortable and spacious. Others in the group said that their rooms were small but well equipped. We all enjoyed gins in the bar and then a very nice meal in the restaurant. The staff were pleasant and very accommodating with some dietary requirements in the group. We asked for a late checkout which we got without extra charge so enjoyed a very exhilarating walk on the beach after breakfast.

"Quality stay "

5
User 30/01/2020

Another quality stay we were here to meet friends the team were very welcoming and friendly. The food was great we had a great catch up with friends we will be back for another visit very soon thanks again to the Team

"Really disappointed"

2
User 18/01/2020

Booked this last minute with my partner. On arrival hotel was nicely decorated, the staff were very friendly and welcoming but unfortunately that's about all I have to say good about this hotel. The room was okay, clean and did the job. However the bed was the most uncomfortable thing Iv ever slept on. Could count the springs in the mattress, absolutely awful. The hot water was cold, So couldn't even have a shower or bath. The music downstairs blasted through the place til about 1am. So if your wanting somewhere relaxing or somewhere you actually need some sleep for the next day, this is definitely not the place for you. Then just when you thank god that the music has stopped at 1am, you get all the mortal drunk guests coming back to their rooms but standing in the hallway for an hour solid shouting, screaming and arguing with each other. Would not recommend or even think about coming back for a second. Possibly one of the worst nights I have had in a hotel.

"Underwhelmed"

3
J H, Eggleston, United Kingdom 17/01/2020

Stayed here for one night with the husband. The public areas are great and the food on the evening was amazing. Location great for a long sea front walk Our room 137 up stairs them down two flights of stairs in the basement was sub standard. Pokey room, lumpy flat pillows, uncomfortable mattress. Most definitely not 4****. Breakfast nothing special and service very slack. Wasn't asked on check out about our stay. I wouldn't stay here again if in the area.

"Lovely hotel. Very disappointing service"

2
296martinr, Pembroke Dock, United Kingdom 14/01/2020

Visited Sunderland in November with a friend. Booked The Roker Hotel through hotels.com as it seen very reasonable and we were on a tight budget. The hotel is on a perfect sea front location and not to far from the city centre. We arrived at the hotel quite late after check in due to travelling 7 hours. Upon arriving we were both pretty impressed with the hotel. One bonus was free parking. When checking in and giving my name the gentlemen on reception told me that booking.com had just been on the phone to check if there was room for me at the hotel. I wasn't sure if he was joking or not. I showed him my email confirmation which shows I had booked a room with breakfast. He said he would have to try and squeeze me in. As you can imagine after the long day travelling this was not what I needed to happen. He found us a room for the same price but without breakfast. After asking if he could provide breakfast after seeing my confirmation and fulfil my booking. It was a plain flat NO. In the end we had to go without breakfast as we were on a strict tight budget so had to search for a cheaper alternative the following morning. Disappointing to say the least. After making a complaint to the hotel via email aswell as hotels.com after my visit. I am still yet to receive a response after almost 3 months direct from the hotel. I have received an offer of free breakfast or an upgraded room on my next stay through hotels.com. No offer has been made direct. This would be useful if I was planning on staying in Sunderland again. So this is a gesture that cannot be made.

"Great coastal hotel"

5
pauline w, Newcastle upon tyne 13/01/2020

We sadly only booked for one night and loved the nautical decor and the funky feel of the place . Rooms are small but for £30 you can upgrade to a suite which we had. We were greeted by a friendly receptionist who exceeded all our needs . We enjoyed the variety of drinks available and had an excellent evening meal in the bar, again with exceptional service . Our room was lovely and overlooked the sea with a very comfortable bed and great decor. Breakfast was served in the restaurant and had everything on the menu that was expected. The staff are a credit to the place and nothing was too much trouble . We would highly recommend this hotel and will definitely be returning.

"Not for cat swingers"

3
rel_ntless82, Coventry, United Kingdom 12/01/2020

Nicely located hotel on the sea front with plenty of parking. However Best Western or whoever first designed this hotel did so without thinking of comfort. The layout of the hotel is weird with various levels to get to rooms. The rooms themselves need a full revamp. The decor is new but the rooms are cramped compared to other hotels in the area. Bathrooms Defo need updating.

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear rel_ntless82, Thank you for taking the time in leaving this review. unfortunately due to the hotel being very old, and due to the layout of the hotel, some rooms are smaller than others, yet i have passed all your comments onto the management team about your comments on the decor! Again we thank you for taking the time in leaving your review! We value all our customers comments both possitive and negative! Kind Regards

"Gin Palace!"

4
User 09/01/2020

Fantastic place, nice room, great friendly service albeit a few more serving behind the bar at busy times would not go amiss. The fact it has its own Gin distillery sets it out from the crowd, work your way through the menu and you'll appreciate the tipple!

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Thank you for taking the time to leave us this wonderful review!. We are glad you enjoyed your time and we hope you visit us again in the future. Kind Regards

"Staff need training"

1
Keith W, Plymouth, United Kingdom 03/01/2020

We popped in here for a meal on weds evening as we have been in here before ‘should of known what to expect after last time' we sat down and ordered our meal which to be fair was ok, after that we sat at the bar and had a couple of more drinks then decided to have a couple of Irish whiskeys which we normally do at the end of an evening, but unfortunately the bar tender didn't know how to make them even saying he did! So after the 2nd attempt we said not to bother so we just had a couple of drinks instead. We then thought we would have a desert to share so as my husband asked the bar tender for afters he turned and said ‘the guys not here'????? So I said ‘what do you mean' to my husband and he told me what he had said, I went up to the bar and asked if we could order dessert and asked what he meant about the guy not being there which I took as the chef must of been on a break but no he actually turned round and said he didn't understand what my husband meant when asked for afters!!!! Really! He only comes from Plymouth not another country. Really guys your staff were miserable not very helpful and need retraining in dealing with customers. I spoke to the manager ‘the guy who couldn't make Irish coffee' he was quite understanding and did ask if there was anything he could do for us, we didn't want anything just some common sense and manners

"Very poor night's sleep"

2
jebndelorus, London, United Kingdom 01/01/2020

Stayed here for one night on business in December 2019. I understand the hotel was full, which may have been why I was allocated a room at the back of beyond - a very meandering route through corridors and stairways to reach it. Room was nicely decorated, if a little care-worn (bathroom sealant peeling etc). Bed was very small - certainly only a double rather than a King or Superking. However, the main downside was the extraordinarily loud plumbing. I was woken from 4am onwards by what sounded like a fireman's hose rushing with high pressure water in the corner of my room. This went on - repeatedly - leaving me unable to get back to sleep. If that wasn't sufficient, two members of staff then decided to have a very loud conversation about how full the hotel was at 7am right outside my door (which had a 1cm gap at the bottom). All in all, not a great night's sleep - hence the poor review. A shame because the bars and cafe look great, and there had clearly been some thought put into the seaside/nautical decor. Checked out and wasn't asked how my stay was... Won't be back.

"Great stay"

5
User 31/12/2019

Booked a Gin getaway with groupon for myself and my sister . Our room was very spacious and modern- we were allocated a sea facing room and the views of the Roker pier the next morning are breathtaking- breakfast was very good and the staff are a credit,

"Nice location; very good breakfast"

3
User 31/12/2019

The location, on the sea front, looking out to Roker Pier and lighthouse, is lovely. The reception area and bar are nice and welcoming. Our room was a bit of a walk up and then downstairs to the back of the hotel and adjacent to a delivery road where trucks periodically passed down. The room was clean but relatively small, with a smallish en suite bathroom. The shower was very good - hot water and decent water pressure. WiFi was free in the room. Breakfast was very good. Table service, with a wide choice of hot food. There was also a small selection of cereals and meat cuts. Staff were friendly and seemed happy in their work. Very good value...

"Christmas Getaway"

5
jamescoo11, Newcastle upon Tyne, United Kingdom 31/12/2019

We booked a Groupon deal for a Gin Getaway for myself and the wife, have to say we were very impressed with the hotel and the standard of the bedroom. We opted for a the Gin getaway menu which is made with all of the gins that they make on site - the food was very good - credit to the chef. We are looking to return with friends in the new year.

"Great night"

5
Edith H, washington tyne and wear 23/12/2019

We went to The Roker on Saturday 14th December for our girls Xmas treat. We also spend the night their. Rooms were very nice. Beds very comfortable. The party night was also excellent. Food was spot on, entertainment was good. The breakfast was good. Buffet style which suits us all. When we come to book out we overhead two people complaining about nearly everything from party night to rooms. Well I must say we had no problems whatsoever. I have booked for a gin night for my husband and me. We booked has it will be his birthday on the 30th January and we will be going their on the Friday (booked room again) so looking forward to that.

"Christmas party"

2
User 15/12/2019

We went to the Roker for a friend's 50th; it was a Christmas party night. The room looked beautiful and we had a great night with our friends but the food was absolutely shocking. I had the beef which for several.of us was inedible - I could not get my knife through it and I sawed enthusiastically for some time. They changed it for turkey which was beyond dry despite being completely covered in gravy when it was given to me - I could barely see any food under it. Dessert was Christmas pudding that unfortunately was really difficult to get a spoon through. I ended up eating nothing. The staff were far from customer friendly. Very disappointing.

"Well impressed"

4
992chrissy, Redcar, United Kingdom 15/12/2019

Had a dinner bed and breakfast stay last week. We thoroughly enjoyed it and found it good value for money. The room was rather small, however, but not too cramped. We had a problem with a lack of hot water too, but it did warm up eventually. The evening meal was delicious, well worth waiting for. There was a good selection of gin, distilled on site! Breakfast was good too. The staff were all friendly and helpful and quickly sorted out any issues we had. Would like a sea view room next time. We are definitely hoping to return.

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Thank you for taking the time to leave us this wonderful review!. We are glad you enjoyed your time and we hope you visit us again in the future. Kind Regards

"Christmas party"

3
User 15/12/2019

We were on a works Christmas Party lovely welcome went to bar very disappointed drinks selection well there wasn't much of a selection apart from there own poetic licence gin I'm a massive gin fan and would rather have more of a choice. Room decorated beautiful food was the best we have all had cleared all our plates. But unfortunately the room was so cold all night never warmed up so they saved on the heating and made loads of profit on there own gin because had nothing else shame!

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear Trek39531217683, Thank you for leaving this review. We will pass your comments regarding the gin selection to management. Furthermore, we are extremely glad you enjoyed your time with us for your works Christmas party. We did have the heating on, yet are extremely sorry you felt cold! If you had mentioned it to the staff at the time we would have sorted this problem for you! We are extremely pleased to hear you enjoyed the food and hope to see you again in the future. Kind Regards

"I didn't feel safe"

1
chrisp1000, High Spen, UK 11/12/2019

I ended up in a "fire escape" room which meant that a key card was left outside the room in a picture frame, for anyone to use in case of fire. Basically, any random could have just got the key and come in to my room in the night, fire or not. I was a lone female in the room. I'm pretty tough but at 4am when I was still jumping at every noise outside the room I realised I should have asked to change rooms. More to the point though is why any hotel manager thinks this is acceptable? The door double lock had been disabled because of this and obviously no chain so no real security at all. This is crazy, I have never been in hotel where they invite people to use a spare key to enter someone else's room! Total lack of care and safeguarding for their guests. Also the room smelt of drains and there was old hair and grey gunk coming out of the plug hole. Not nice. Only superficially clean. Room 128 if anyone is staying and needs to change. I would have brought this up with reception at check out if anyone had bothered to ask how my stay had been but they didn't. The staff at breakfast were lovely but that's the only good thing I can say.

"Popped in for a coffee and Chat"

5
Malcolm R, Sunderland, United Kingdom 09/12/2019

Friday last we arranged to meet up with a friend we had not seen for a few months just to chew the cud.Ample free parking space is a strong point with the Roker Hotel and has been for years now since we first went there years ago. At 10.30 we were the first to sit down we took our seat next to the windows in the "Poetic License" area overlooking the great (free) sea views of Roker and Seaburn. Other guests who had probably stayed overnight sauntered in around 15 minutes after we arrived and began sitting down for I expect coffees as we had. The Bar/restaurant area was clean, floors clear of debris and bright as it was on our last visit. It seemed with the Christmas decorations newly put up a,long with the large outdoor Christmas tree that The hotel was ready for the festive season... We sat down and ordered some coffees and snacks from the staff member who had came straight over to see to our needs. He gave us the time to make our choices while we talked catch up and came back to take our order..... Three Lattes , two lovely Danishes pastries and two small, warmed, scones served with Preserve & cream and another american coffee later, around 1 hour later. we had a great easy time (we do not have many) we had a great time. Additionally,the duty staff could not have been any better.or more attentive to our needs. As we were about to leave after a 11/2 hour stay we asked for the bill and to be honest, I was surprised when it came, to just a little over £14.00.. , less than a £5 a head. Needless to say a very decent tip was left after such a pleasant morning coffee and catch up. Will we go again soon, definitely. There are a number of cosy restaurants and tearooms at the Roker including high quality Italian dining to traditional English fare. The Italian i can recommend Thanks to all of the duty staff at the Roker Hotel.

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Hi Malcom R, Thank you for taking the time to leave us this wonderful review!. We are glad you enjoyed your time and we hope you visit us again in the future. Kind Regards

"Birthday night "

1
debbieandjase, South Shields, United Kingdom 09/12/2019

Booked the roker for a night for my birthday as me and the hubby were going out for a few drinks and food at the house of Zen we had a lovely night until we got back to the hotel an absolute horrendous nights sleep we were put in a room right next to stairs thudding up and down for hours and across the landing above us women screeching and singing at 1am someone came out their room and asked them to be respectful. The thudding seemed to go quiet around 2am then started again around 6am so no sleep at all. I was not advised about these rooms when booking and did not see this on the site. Why put people in these rooms anyway knowing there is a party on and clearly there was other rooms available as I checked. Will not be using this hotel again worse place we have stayed in ever

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear debbieandjase Thank you for taking the time to leave this review. We are extremely sorry your stay was not of high standards. We fully understand how frustrating it must have been due to the loud noise coming from another guest. We do state on our website some of our rooms may be subject to noise from our bustling bar located onsite, which is open until 1am. If you would like to request a quieter room please request this on booking and we will be more than happy to accommodate this. We hope you do visit us again for a more enjoyable visit. Kind Regards

"Warm & cosy but with issues"

4
slimjady, Valencia, Spain 03/12/2019

Stayed over for 1 night. Had 2 rooms. Both pretty much identical. Well equipped rooms nicely done out. Beds were comfortable and rooms were very warm. At morning breakfast we arrived at 8:30am. Bang on 9am the staff cleared the whole breakfast buffet away when we were still only eating our cooked plate. Weren't even give a chance to select any savory items? There were other people in the room who were even later into breakfast than us. I understand 9am is the finish of the breakfast service but that should mean no else is allowed into the breakfast room. Not clear everything and if you've not had it too bad?!!! We had an evening meal in the attached bar / restaurant which was OK. Nothing special. The bill was split and half the bill was put onto my room. However at check out they attempted to charge me for the whole evening meal. Mistake or....? The guy at checkout wasn't very apologetic. Overall a bitter sweet stay. Some good some bad.

"The Remarkable Roker Hotel"

5
lambownumber5, Sheffield 28/11/2019

The only time I've ever spent in Sunderland has either been in the city centre, at the football stadium or on ropey building sites so I was amazed to discover that just a couple of miles out of town, there is such a picturesque seaside resort. The £78 quid I spent on an executive suite (with breakfast) has to go down as the best value I've ever received during my 5 years spent bumming round the UK in my current job role. The bathroom was bigger than the average hotel room and the monstrous sized bedroom was tastefully decorated in a subtle maritime theme which boasted a coffee pod machine and the piece de resistance being a massive brass telescope located in the bedroom window which offered great views out over the Promenade and North Sea. I woke up one night slightly disorientated & confused and was convinced for ten minutes that I was either Admiral Horatio Nelson or Captain James Cook. The bar area is also really stylish with a great range of beers, many produced by local breweries and the menus looked nice although I only partook in liquid refreshment.

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear lambownumber5, Thank you for taking the time to leave us this wonderful, detailed review!. We hope you visit us again in the future. Kind Regards

"A mixed bag"

3
User 24/11/2019

Most importantly if you are unlucky with your room you may find it very noisy at the weekends with weddings and/or music at the bar. You need to be in a room a long way from this . The rooms can also get very hot even in November . Staff were all excellent and friendly . Breakfast was a bit hit and miss with the fresh fruit not always looking that fresh . The restaurants ( the bar and the adjoining Italian )were excellent .

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear 700alastairm, Thank you for taking the time in leaving us this wonderful feedback! On our website we do state that rooms may be subject to noise from our bustling bar located onsite, which is open until 1am. If you would like to request a quieter room, please ask our reception team when booking. We can assure you our fruit is fresh, yet i shall pass the comments onto the manager! Thank you for the wonderful comments regards to our bar and Italian Restaurant! We look forward to seeing you again in the future! Kind Regards

"Great value"

5
User 29/10/2019

Stayed at the Roker Hotel with my girlfriend back in September. Very good value for money, great sea views. Room was spacious, clean and comfortable. The bar was very welcoming and we enjoyed a few delicious cocktails. Staff were all friendly and extremely helpful. Would definitely stay here again

"Great get away"

5
User 29/10/2019

Just returned from a two night stay at the Roker hotel. Our room was just fantastic with great views of the Sunderland coastline and the beautiful Roker pier. Breakfast was great both mornings and I even got an espresso served by our waitress sally. Would definitely recommend for a nice couples break.

"The lovely sea view"

5
happyhols1111, Gateshead, United Kingdom 28/10/2019

Not the first time I've stopped hear and I really cant complain its lovely with lovely rooms with lovely views of the beaches and the sun sets and glowing orange sky as the sun rises over the sea , restaurants are lovely with plenty to choose from , drinks are reasonably priced and staff nice and helpful will be back

"Not great for private guests"

3
Badgersbits, Scarborough, United Kingdom 21/10/2019

Lovely hotel, but its geared up mainly for weddings & parties. Greeted by a tiny, full car park, & a verandah full of stinking fag smokers right outside the door. No guest lounge, a tortuous route to a room which was so tiny that the kettle was in the wardrobe, and had several broken fixtures including a window and a shower screen which wouldn't close, and a stone cold ‘Hot' towel rail which was too small for the towels anyway. The Tea lounge looked interesting but was closed due to a party. On the positive side, good friendly service, good breakfast and a lively bar.

"Sunday lunch experience not good "

2
User 18/10/2019

I have often visited the Roker Hotel bar and restaurant and it's usually very good. However on Sunday 13th October 2019 I went for Sunday lunch with family. Our experience was such that it has put me off eating there. We ordered our meals which were Sunday roasts. The meals came but by the time the vegetables came out, the dinners were cold. The service was poor although the staff were very nice; I think they may have been new. We ordered desserts and coffees. The drinks came but again were cold by the time the desserts came. My daughters dessert didnt arrive until everyone else had finished theres. It was a shame as I dont live in the area but whenever I visit I do enjoy a Sunday lunch there. I will be going elsewhere from now on.

"Service Excels"

4
Colin R, Barry, United Kingdom 16/10/2019

Car parking poorly controlled, as a disabled blue badge driver it was IMPOSSIBLE to park front or at the back. The lift did not work and I had to struggle with the stairs. This was later repaired. The radiator in the bathroom could NOT be turned off and was leaking, we had to put the bin under it. The room was far too hot even with the radiators off and windows open. The coffee/tea maker was difficult to use quickly for two cups consecutively, plastic waste of sachets is of concern and the tea tasted horrible. USE KETTLES! The receptionist on arrival tried his best to get the lift working. We called down for a kettle which was delivered quickly and without fuss, the employee was very helpful with the TV controller managing to turn off the audio description. ALL the staff at the Dinner were extremely helpful and courteous. The person who presumably the late-night porter and moved us into the horrendously noisy bar area was also very helpful later on allowing us to stay and continue using the bar services etc. The checkout was smooth and easy. I congratulate you on having excellent staff who are customer focussed.

"Lovely Hotel"

5
User 13/10/2019

Lovely hotel in a great location, great for walking or cycling on the coastline. Close to the town and train station, if you want to venture to Newcastle. Executive rooms are lovely with great views of the beach.

"Beds"

4
deneseb123, London, United Kingdom 09/10/2019

I must admit, I had a great nights sleep, the bed was so comfortable, plus the pillows were just right, l always struggle trying to get a half decent pillow. Well done. The room was spacious, big bathroom, decor very nice. However the breakfast (weekday)was not it's best, the scramble eggs were light baby sick, baked beans appeared to have been microwaved

"Birthday treat"

5
User 30/09/2019

Came to the roker hotel for my birthday lunch and the staff were so helpful, with me being a celiac and gluten free person they advised me what I could eat and make a beautiful homemade bread and catered well for the whole family will defo be coming back again!

"Overnight stay for Celebration Event"

5
Dawn H, Darlington, England, United Kingdom 29/09/2019

Stayed in an EXECUTIVE Suite on Friday night as we were attending an event in the function room. The room was delightful and the little touches were just perfect. Had difficulty operating the coffee making machine and would had preferred a kettle, the shower tray was slow to drain and I was concerned that I didn't flood the floor! But those were minor issues. The room did not suffer from noise so had a great sleep and got to look out onto the sea first thing the next day. Breakfast was delicious and service in the restaurant excellent. Young man on reception was very helpful and we would recommend highly.

"80s night"

5
Edith H, washington tyne and wear 22/09/2019

Their was 10 of use went to this event. We were their because one of our party was 40. The meal was good. The enterinment was good also. Right now for the down falls. a) toilet rolls in the ladies - very little at start of night. At 8 o'clock NONE. b) ladies toilet a disgrace paper sliver the floor c) top it all. - water all over the door. ( walk with sticks so needy fall down) the disabled toilet door would not open.. Also can someone let me know we're the lifts are. We are coming again in December for our party now night. This time we are booked in to stop. So looking forward to that.

"Over night."

1
219anthonyr, York, United Kingdom 09/09/2019

Very poor hotel best Western needs to take the word best from this hotel. On arrival we thought OK nice looks good. When we got tho our room which we paid £150 for. 1..panel above door missing 2. Door wouldn't open due to carpet rased. 3. Fist punch in wardrobe door. 4. Cracks all along wall. When my wife asked for a move she was told nothing the reception guy could do and no refund possible. I had a word he came to the room. Refund straight away.... Booked into travel lodge City centre cheeper and more welcoming..

"Quirky but great for it"

5
Neil H, Darlington, United Kingdom 05/09/2019

It's the little things that set you aside. Towelling robes. Newspaper style information booklet. Great beer and gin on site. Seaside detailed features on each room and a proud local identity and all at a reasonable price. Loved it.

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear Neil H, Thankyou for taking the time to leave this review. We are thrilled you enjoyed your experience! We hope to see you again in the near future. Kind regards

"Depends on the price "

3
Peersj1, Liverpool, United Kingdom 04/09/2019

Stayed here for one night and it was perfectly fine for the price we paid. Room was clean, albeit small. comfy bed. Looking out at a brick wall. Bathroom was basic and the shower was very powerful. Would I stay here again? Yes.... it's a place to get your head down for the night, but I would look at the room type, view and price...

"Wedding at Let there be crumbs."

5
User 02/09/2019

This was the venue for my sister & her husband's wedding day & night. All I can say is it was 1st Class from start to finish. The ceremony, reception with afternoon tea being entertained by singer Mark followed by an evening reception with Italian hot & cold buffet & DJ were all suberb! A very big thank you to all of the staff for helping to make it magical.

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear Paula W, Thank you for leaving such a fantastic review regarding your experience at our hotel. We are thrilled to hear such wonderful words. Hope to see you again soon in the future, Kind Regards

"Lovely hotel and room"

5
julielannigan, Tyne and Wear, United Kingdom 02/09/2019

We stayed over for our friends wedding. I had asked for a sea view room when I booked and we were delighted with the view. Our room was clean and well decorated We had a lovely sleep and breakfast was good too.

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear julielannigan, Thank you for leaving such a wonderful review, we hope you come again for another pleasurable stay. Kind Regards

"Dreadful . This should be 1 star hotel "

1
Chrisengland987, England, United Kingdom 02/09/2019

This hotel is really bad . Like faulty towers. 1. No one warned us of the wedding party till 1 am, and we could hear every song and DJ chat. 2. Most of things didn't work in the room (bathroom fan, shower drainage, hairdryer) 3. WiFi kept failing 4. No one in reception when I arrived . Waited ages. 5. Mattress springs . Mattress old and needed replacing 6. Dreadfully loud toilet cistern 7. I'll go back to the Grand - thank you very much

"Excellent hotel, super breakfast"

5
Anttheineptgolfer, Northwich, United Kingdom 30/08/2019

Have worked in Sunderland over the past few years and have tried all the "Decent" hotels e.g. Marriot, Garden Inn, Lumley Castle etc. Whilst these are all good, the Roker stands-out because of its lovely seafront location and the quality of its breakfast. There is no air-con and it can be noisy at night because of the outside bar, but overall it's very good.

"anniversary"

5
User 30/08/2019

had an amazing stay, fabulous hotel, facilities and staff, loved it that much booked for new year xx met some lovely new friends and have told everyone about this fabulous place, can't wait till next time xxx

"Great location on the beach, nice big family rooms"

4
User 06/08/2019

Great big family room however some of these rooms are really far from reception/ the car park with no lift access which isn't ideal if you have a toddler - maybe check which room you are getting if you have little ones. Other than that can't fault anything else - we'd book again. We booked early so got a great deal, the bed we got was huge and really comfy, literally right on the beach near the lighthouse so great location, marked down on cleanliness as our bathroom had a few odd looking bugs and the windows had huge bird poop stains which wasn't particularly nice to look at.

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear lenalondon, Thank you for taking the time in leaving this review, we always ensure that our customers receive a high quality experience with their stay. We are always looking for ways of improving, so i have passed your comments onto the manager regarding the no lift access! We know that sometimes this does cause difficulties and are currently looking into improving the situation. Furthermore, we are happy you enjoyed your stay and are glad to hear you would book again! I have passed your comments onto the housekeeping team regarding the cleanliness of the bathroom, we ensure this will not happen again! Kind regards

"Quality stay"

5
User 05/08/2019

I took my wife away for her birthday she really enjoyed her stay . We eat in the Italian down stairs the food and service was great then we had a few drinks in the bar if you like gin this place is for you they make there own. Breakfast was very busy on Sunday morning but the team were great

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear Kennymac53, Thank you for taking the time in leaving this wonderful review! We are glad you enjoyed your stay as well as the Italian restaurant and our famous bar! We hope you visit us again for another enjoyable visit! Kind regards

"Nice hotel - not the best room!"

4
NattyW88, Crewe, United Kingdom 04/08/2019

Lovely hotel, enjoyed for my business over night stay. Great little seaside hotel, has various restaurants connected. I rate it down as I had a basement room, which was very small. I had to carry my luggage by myself down 3 flights of stairs. Enjoyed the food in the pub, got really busy on the evening, I felt as thought people were sitting on my lap while I was eating. Not enough bar staff. Overall I would stay again, but would request a different room.

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear NattyW88, We thank you for taking the time in leaving a review regarding your recent stay! We are so incredibly sorry to hear that your room was not satisfactory, unfortunately due to the hotel being very old, and due to the layout of the hotel, some rooms are smaller than others and require stairs to get to, yet help should have been offered with carrying your luggage. I have passed these comments onto the management who will share with reception to ensure that this does not happen again. Kind regards

"Very well presented hotel in good location for Beach and City"

4
Paul F, Chesterfield, United Kingdom 01/08/2019

This was a very pleasant hotel to stop in; loved the decor and image they have gone for. My room was a small double at the back but still not to bad with a big bathroom (bit dated but ok). The staff were all very pleasant and professional nothing was to much trouble. Rooms at the front of the hotel all have a really good view of the harbour, light house and beach .

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear Paul F, Thank you for taking the time in leaving this wonderful review! We are glad you enjoyed your stay and hope you visit us again for another enjoyable visit! Kind regards

"Drinks and stay"

5
Niknak789, Newcastle upon Tyne, United Kingdom 31/07/2019

Enjoy a night in the hotel with drinks and food at there restraint... the hotel staff were lovely and polite.... the room was spacious and bed was very comfy. Had my favourite beer on tab Heineken and it went down a treat.

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Hi Niknac789, Thank you for taking the time in leaving this wonderful review! We are glad you enjoyed your stay and hope you visit us again for another enjoyable visit! Kind regards

"Meals and drinks"

5
User 31/07/2019

Had a wonderful day at the hotel and lovely meal with the family the food was cooked superbly not a thing wrong with the meal which is rare for a family of 8.... to top it off there poetic license gin strawberry and cream went down a treat

"Great Stay."

5
EmilyBacon92, Carlisle, United Kingdom 31/07/2019

Stayed here recently with my boyfriend to celebrate our anniversary and we were so well looked after. Once we had checked in to our room (which was lovely), we enjoyed afternoon tea which was absolutely delicious and so well presented. I would highly recommend visiting the Poetic License Bar for a few drinks - there was so much variety! The staff were excellent and were able to make recommendations and we now have a few new favourites and were even able to purchase a bottle of gin to bring home with us. I cannot recommend this hotel highly enough - a truly memorable stay and we will certainly be back! Thank you to the Team!

"Quality"

5
User 30/07/2019

We stayed here again with some friends the Team really looked after us well. The sea view was amazing looking out the window seeing the sea was very relaxing. Loads of choices for breakfast and a great full English. Thanks to the Team we will be back

"Very disappointing"

2
L2837RXgrahamc, Peebles, United Kingdom 25/07/2019

We booked this hotel for two nights as we were going to watch the world cup cricket in Durham. Well what a disappointment. As Best Western Diamond select customers we were entitled to a room upgrade. No upgrade was possible because they were almost full. However they had had several weeks notice of our booking. Well it all went downhill from there. We were put into room 115 which was tiny, very small double bed unbearably hot (no fan) and only one window to open, which was over the kitchen and bar storage so was extremely noisy until 1am. Breakfast was ok but could have been hotter. Reception on check out felt as though we had been dismissed. Werent asked if we had enjoyed our stay and not even a smile. Wrote to complain about this and was told that reception staff had left that day and was offered a free nights accomodation which was not possible. No contact from manager to date so this gets a very poor rating in our book! Unfortunately we will not stay there again

"Very bad example for protecting the environment"

1
User 11/07/2019

The room was big and well furnished. The beds with a lot of pillows were comfortable. On the wall in the bathroom there was explained on a sticker how to handle the towels. Only if they should given to the bath they would be replaced. Because we had booked only 4 nights we needed at no time fresh towels, as we and many others do at home. But the terrible thing happened: The towels (two per person) were changed every day, although we left them on the hook to continue using them. Our tour group of 23 people has made the same experiences in this matter! And that means 184 fresh towels, although 46 would have been enough. What a huge burden on the environment! And at breakfast the waste went on. All the ingredients for the cereal were packed in small portions, which quickly made up the trash can for our 23 people! It is unbelievable that this hotel has reportedly received awards for sustainable and environmentally friendly operation!

"Top Grade for Graduation"

5
llovat150248, Telford, United Kingdom 10/07/2019

Graduation time at Sunderland University means another visit to The Roker Hotel. Rooms have been refurbished since our last visit to a high standard. Comfortable bed and all amenities we could need. No noise issues and excellent sea view. King size bed would be nice option. Staff are very helpful and friendly. All eating options were very good although food choices at the bar were limited on the Monday due to a busy weekend. Family suite for our adult children was at the other end of the Hotel but again clean, with everything they needed.

"Fantastic"

5
User 02/07/2019

Attended Audi event at wearside Audi. Booked in to stay at Roker. Absolutely fantastic hotel. Room was amazing (called the cinnamon) beautiful decor and furnishings. Huge Bed, clean and comfortable throughout. Bathroom lovely with bath and shower. Room had big window overlooking sea view also had telescope to use to look at sea. Had lunch which was beautifully presented and on evening had meal in Antico restaurant which was outstanding.Breakfast was excellent. Will definately stay here again. Highly recommended.

"Not a 4* hotel!"

1
victoriajV7363YA, Leigh, United Kingdom 30/06/2019

Very disappointed with our stay. The room (129) was tiny, so much so you couldn't open the wardrobe as it banged into the end of the bed. The shower head was faulty and kept slipping down. Very dated old fashioned bathroom, not what I expected from a 4* hotel. Breakfast was pretty bad. Scrambled egg was grey due to being overcooked and other items such as bacon and sausages looked like they had been boiled rather than cooked properly. Very overpriced and I now wish I'd have booked the Hilton instead as it was £20 less per night!

"Excellent stay, great Hotel in great location"

5
User 24/06/2019

I arrived early and was given a room immediately which was great. Good sized room, comfortable bed and friendly staff. Great location with bus stop opposite, and excellent restaurant. Would stay there again.

"Great Location"

5
p_wood5jetsetter, Lincoln, United Kingdom 21/06/2019

Excellent hotel ,nice rooms,nice staff ,good food excellent location I always stay at the Roker for business but the hotel would suit families ideal hotel right on the beach Good value gets very busy during holiday season and Air Show I have no hesitation in recommending this hotel

"Great hotel right on the beach"

5
carlhO9605FC, Redditch, United Kingdom 21/06/2019

Well positioned hotel, with friendly staff and nicely decorated rooms. A sensible choice for a great value stay, with wonderful views over the Roker beach and positioned right next to the famous Roker pier.

"Lovely view"

4
hazel w, London, United Kingdom 18/06/2019

Friendly staff and comfortable bed and room. Nice sheltered conservatory overlooking the sea and there is a good Italian restaurant downstairs. The hotel is popular with locals and we will be back soon

"It's worth it for the location but..."

3
User 15/06/2019

Super position on the sea, super ok staff, good breakfast and nice breakfast room with sea view, silent room on the back of hotel away of Pub on Monday (guess noisy nearly everywhere with Pub at full speed), outstanding gin tonic served at Pub, super fast internet connection but... room I got is close to unacceptable as incredibly small, windows locked not to open, improvable cleanliness and walls paint requiring urgent maintenance. Likely I would return for the pros but with an eye on other alternatives if no ongoing improvements...

"What a view"

4
333lesleyd, North Yorkshire, United Kingdom 14/06/2019

Stayed in Rm 127 see previous reviews regarding this room. Towel rail in bathroom warm but radiator in bedroom was not on so room a little cold but warm enough in bed. We placed the coffee machine on the bedside table on the left using the plug socket below. Fabulous views from this room and no noise. Went for breakfast at 9 on Sunday several items were in short supply but were replenished on request. Another note about dining the Italian restaurant which can be entered via a stair at the rear of the bar has been renamed and is now a separate business to the hotel,so if you have booked a dinner package you can at the moment use the Italian but make sure the hotel has informed them you are dining there otherwise the restaurant staff will need to accompany you to hotel reception to rectify the bill. Hotel also has tea room and bar with gin distillery.

"Been here before , but not got any better "

1
BMorriss, Manchester, United Kingdom 11/06/2019

Great view across to the sea , loverly on a nice day to sit and have a drink. Been here before and put in the dungeons ( my name for the rooms down stairs at the back of the building ). I've been a BW Member for many years but have started using them less these days. Check in , given door card and direction to the room, no information given to breakfast times or even where to go for it . Did I want the bonus points or the free drink ? Not asked . The room given was changed at my request to something larger but then I could not get on with any work has the internet was very poor. The fan in the bathroom had to be left on as the flaps outside shake with the wind ( took a while to work the noise out). Bathroom radiator full on can't switch off. Did not eat in or even have a drink so can't comment on this area . Overall a place that could do better so easily

"Had expected better"

3
Alison P, Gothenburg, Sweden 02/06/2019

We booked this hotel for the location and got what we expected - beautiful coastal view (just a shame the room had fixed thicker curtains so we had to fasten them up to enjoy the view). We had executive room 127 which was on the highest floor, giving a great view and protecting us from the weekend noise from the bar and function room on the lower levels. However, not recommended for those with mobility issues - various firedoors and staircases to negotiate to access this room. The room was pleasant enough but I expect a decent bed and bedding in this hotel calibre/price range. The mattress had seen better days, the duvet was solid and heavy (we put it on top of the mattress to firm it up and slept with just the duvet cover over us) and the pillows were solid, thin blocks of foam. After our first night we went out and bought ourselves 2 pillows to use. There seemed to be an issue with the hot water system as one morning we could ony get very warm water from the cold water taps, and during one night we discovered there was no water at all when we wanted to flush the toilet. No mixer taps. A coffee machine was provided in the room (in the wardrobe) but there was no surface to place it on for use with an accessible power outlet. Staff were friendly and helpful. Weekend breakfast buffet very nice, though would recommend getting there early as it cools down rather fast. Weekday breakfast to order was excellent. Great with plenty of free parking. Good location for local restaurants.

"Great G+T!"

4
jetsetters770, Stockton on Tees 02/06/2019

Stayed for a Saturday night. Room was fairly compact and bed had seen better days. Great location on sea front. Bar had a nice atmosphere with great choice of G+Ts. Had an excellent meal at the Italian restaurant next door. Breakfast was good, with great sea views. We would stay again but would upgrade the room.

"Fab little stay"

5
Voyage63357677155, Leeds, United Kingdom 01/06/2019

Excellent and friendly staff. Beautiful decor inside. Room lovely and clean. Good variety for breakfast and the food was gorgeous. Bit noisy as there was a wedding on when we stayed, however the bed was one of the best I've ever slept in. Would definately go back.

"Lovely hotel right on seafront "

4
geordiegals, Newcastle upon Tyne, United Kingdom 01/06/2019

This hotel is a perfect venue for weddings etc situated right on the sea front. Plenty of parking spaces. The room we had was at the back of the hotel and very roomy, nice and clean and even had a bath in the ensuite if your not a fan of showers. The bed was very comfortable. The bar prices are what you expect for the type of venue it is. Restaurant if you fancy a meal. Would stay here again. All staff very friendly and helpful.

"Romantic night away"

5
mylittletilly12, Gateshead, United Kingdom 31/05/2019

From walking in the door to leaving there isn't a thing I can fault. Excellent service from fantastic staff all went above and beyond to make us feel welcome and looked after. The room had a fantastic view clean and very well maintained.

"great stay"

5
User 29/05/2019

from arrival to moment we left the staff could not do enough for us wether in the bar our one of the restaurant even down to the receptionist telling me all about there lovely gins they brew , and obviously the wife wanted one to take home , absolute pleasure will definitely be back

"Mostly good"

4
ttat, Ampthill UK 29/05/2019

Stayed here at the end of the C2C, perfect location for this as it overlooks the beach where you finish. It was our 2nd favourite place on the trip. The rooms were very nice, we had a seaview room, the bathroom was slightly disappointing, didn't seem to have had the same interior detail attention as the room, it was a bit 'basic'. Nice, but basic. It was bank holiday weekend so was a little noisy out the front with revellers but it didn't really disturb us too much. The breakfast was quite nice, the staff were pleasant enough but not that attentive, busying themselves with other things other than clearing plates etc.

"Wedding Guest. So disapointed with food."

1
Jacquimilnegar, County Durham, United Kingdom 27/05/2019

2nd time we have attended a wedfing hete. Food on night was beef or pork dips, the meat could have repaired shoe soles. The breakfast on both occasions was cold, ordered pot of tea, i,m still waiting for that to arrive. So disapointed. I will never waste my money on this hotel again. Absutely shocking.

"Great view of the lighthouse."

5
User 25/05/2019

We have just stayed over in one of the executive suites. We were at the end of the hotel as it can get lively above the bar. The view over the bay is lovely. The room was really well presented. The staff have all been lovely on both occasions.

"Great hotel"

5
GeorgieR1234, London, United Kingdom 23/05/2019

The Roker Hotel was exactly what I was looking for. Comfortable and clean. Fabulous location by the beach. An impressice bar - definitely one for fans of gin! Staff were super friendly and helpful. I would definitely stay again!

"Lovely hotel"

3
markwZ9784BP, Stanley, United Kingdom 21/05/2019

Loved the hotel however the long walk up and downstairs to the basement wasn't great. Also the sealant around the bath look like a child had been busy. Breakfast was lovely and the staff helpful. I would stay again but not in the basement.

"The worst stay ever"

1
User 16/05/2019

The worst stay ever in my life. The best room was hot with no air conditioning. When we opened the window lots of noise and pollution coming through. I think that it shouldnot be called hotel at all. Do not waste your money.

"a gem in a gem"

5
OnAir50770563078, Huddersfield, United Kingdom 11/05/2019

Brilliant gem, in Roker, and what an area. I was impressed with the breakfast, and the housekeeping staff. Clean and good food. A great bar area, with the option of outside under cover with heaters, brilliant. I will stay again.

"Great Hotel"

5
User 08/05/2019

We have been to “The Roker” on quite a few occasions as we visit relatives in the area. Fabulous location on the sea front, friendly staff, outstanding Italian restaurant adjoins the hotel, lively bar( can be noisy) they even have their own stills making award winning gin. Love the place .

"May day bank holiday weekend"

4
Helen B, Northamptonshire, United Kingdom 06/05/2019

2 night stay at the Roker. Comfortable, clean compact room. Hotel staff friendly and very helpful. Good breakfast and a great view from the dining area of the waves crashing outside. Ate in the poetic license area one evening which we thoroughly enjoyed. Overall a lovely stay and we would happily return. Thank you.

"Great stay"

5
User 29/04/2019

Amazing stay once again at the Roker, treated my friends to a gin masterclass which they have in the hotel bar. Room was very comfortable and breakfast excellent Parking was very good and plenty of space

"Sunday lunch and drinks"

5
User 29/04/2019

Had a lovely Sunday lunch with the family, staff were very helpful and pleasant, there poetic license gin for afters was even better would recommend the picnic gin was delightful. The beef was cooked to perfection and also the cakes were so tasty...

"Fantastic Hotel"

5
davidburt2018, Gloucester, United Kingdom 25/04/2019

The Roker Hotel has a very strange layout when it comes to the rooms but they are very clean and modern. Some of the rooms are a liitle on the small size but if you are only staying overnight its not a proble. The food is 1st class and the portion sizes are on the large side. Great choise of gin and real ale. Excelt free carpark which is very large with one at the front and one at the rear. I have stayed here on and off for over 15 years with a 12 week stint many years ago and the staff still can't do enough for you. This has got to be one of the best Best Western Hotels in the country and I have stayed in lots of them.

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear davidburt2018, Thank you for leaving this wonderful review regarding your recent visit. We are thrilled to hear you enjoyed your experience at our hotel! We hope you see you again soon in the future, Kind regards

"Sunderland's best"

1
User 08/04/2019

Always choose the Roker Hotel whenever I visit Sunderland, staff, service and food are always first class. Good atmosphere in the bar, even when it's quiet. Staff are very pleasant and helpful and the rooms are very comfortable

"Very disappointing from last time"

3
User 06/04/2019

I stayed there once before and loved it, even put excellent on here, we booked up through booking.com, don't use them they lied booking.com are a ripoff, they promised money back but never died absolute disgrace. Back to the hotel, we were put in the most back of back rooms possible, literally from reception, through the doors at the right up two flights of stairs, through a door along a corridor through a door along a corridor, turn left down the stairs, along another corridor down two stairs and your there.it was very noisy above us, the bathroom had no blinds, and the toilet is more or less in front of the window. Reception staff promised better room next time, don't know how she will do this if it's nearly full, staff as usual nice. But room location and decor rubbish.

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear Stephen R Thank you for your feedback regarding the Roker hotel, I am sorry about your issues with Booking.com, we always advise to book direct for the best price and you can also advise on any bedroom allocations, I am sorry you didn't find the room to a high standard, if you are to book again please do so direct and then we can honour the nicer room on your next stay Kind regards Craig

"great location and comfort - super value"

5
User 21/03/2019

Very comfortable, great food, location and lounge/bar area for relaxing. Staff are very friendly and helpful - nothing is any trouble and attentive to every detail. Worth even a day trip to sit in the lovely lounge area and gin bar!

"Quirky place on the seafront"

4
wishinwashin, Croyde, United Kingdom 14/03/2019

Not a bad hotel stay! We stayed as we had family living nearby and didn't want to overload them.. We stayed in room 105 and I have got to say the plumber needs sacking! The noise from the pipes is plain odd.. shower leaking.. shower rail loose! 0740 the alarm kept going off but no call to say false alarm... I guess if you get slammed in the gin bar downstairs you'd sleep through these trivialities... I will stay again if they sack their plumber!!!

"Comfortable stay "

5
cherylsJ7578JU, West Boldon, United Kingdom 09/03/2019

Friendly welcome on arrival check in easy . Top floor room small but fully equipped with everything needed Bathroom fine served the purpose over bath shower , nice mirror with lighting and shaver socket . Tea and coffee facilities in room biscuit and sweets also. Check out fuss free. On site parking and gin bar, didn't visit gin bar but it was busy. Nice stay and would definitely stay again

"Lovely stay, great view"

5
Sarah5689, London, United Kingdom 28/02/2019

Stayed here for one night, the hotel is right on the seafront so the view over the beach is fantastic. The room was comfortable and clean, and the staff were all friendly. We also had a lovely meal (with excellent service from Kelly) in the Poetic License bar that's part of the hotel. Great value and would happily return.

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Hi Sarah5689, Thank you for leaving such a lovely review! We are thrilled you enjoyed your recent stay with us and you enjoyed your meal from our Poetic License bar! We hope you return in the future for another visit. Kind Regards

"Amazing food,gorgeous view"

5
User 28/02/2019

We visited the roker on a gorgeous Friday evening,staff were pleasant & will do anything to help you! We had a lovely sea view table which was lovely! Food was amazing,served hot & quick! Plenty option for a drinks selection as I love Gin, & cocktails. Couldn't fault anything that Friday! Love the fact you can sit outside when it's a lovely day/evening,haven't stayed in the hotel as of yet,but you love to see there is to offer. Defiantly would return

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Hi emmalouiseh264, Thankyou for taking your time to leave this lovely feedback! We are thrilled you enjoyed your experience with us and hope you visit us again soon for another visit or even a overnight stay!:) Kind Regards

"Anniversary Stay"

5
BDixon90, South Shields 28/02/2019

My girlfriend and I wanted to keep it low key for our recent anniversary, so after reading reviews we decided on an overnight stay at the Roker, it didn't disappoint! From start to finish the staff were polite and attentive throughout our stay. We were greeted by a member of staff upon our arrival and shown to our room. We then spent our night in the Poetic License next door. I'd like to say a special thank to all of the staff, especially to Leoni for looking after us!

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Hi BDixon90, Thank you for leaving such lovely feedback regarding your recent stay with us! We are thrilled you enjoyed your overnight stay and also your experience in our Poetic License bar! We hope you visit again for another enjoyable night! Kind Regards

"Lovely"

4
robert_smith83, Wisbech, United Kingdom 18/02/2019

What a lovely place to stay, on the seafront, an easy bus ride into the city. Well worth a visit. Staff were all very friendly and helpful, we were on a trip to the theatre and the hotel just added to the experience. Clean, well appointed all in all highly recommended

"A lovely hotel in a lovely location"

4
User 17/02/2019

I stayed in the Roker on 11 February on business. I have stayed there before and it is a very popular hotel. The cleanliness of the place is excellent, lovely food and very friendly staff in the Poetic Licence restaurant and also the breakfasts are very good and well prepared. The Italian waitress at breakfast is very friendly and nothing seems too much trouble for her. I would definitely stay again at the Roker Hotel as the facilities and location are great. If you get a sea view room that is another great bonus. Just one suggestion - Please TURN DOWN the heating in the hotel rooms, they are way too warm and I and other guests I spoke to, had to go outside for some fresh air and also have the windows open at night. Otherwise all good!!!!

"Boxing doo"

1
580adelee, Sunderland, United Kingdom 14/02/2019

Nice venue for my nephews boxing doo. Let down very badly from snotty bar staff when you first walk into the bar which sells food. Was left waiting for 10 minutes while they served everyone else then laughed at when asking for prices of the lagers they had on sale. Walked past us and served others when we had waited the longest never been served by such ignorant arrogant bar staff in all my life.. I used to work in a bar and manners cost nothing will not be going back.. I suggest you give your bar staff some training in customer service as it seems none of them on the front bar have any customer service skills. Makes me wonder how these people get jobs.. 0 out of 10 for customer service!!!!!!

"Treat for my partner"

4
User 14/02/2019

Myself and my partner stayed here last night on BB we stayed in room 115 which was quiet and just off reception as we asked for when booking..we had a lovely meal in the Italian restaurant and both waitresses was very chatty and friendly...the food was delicious then we headed to the poetic licence bar... wow. Thus bar is amazing and they make great cocktails..better than abroad..we had 3 mojito each and the are really strong.. breakfast was perfect..we sat in ..let there be crumbs while watching the sunrise.. thanks for a great time roker hotel it was just what my partner needed

"Mnay changes since last visit"

4
alan_uk1953, Scarborough, United Kingdom 09/02/2019

It is almost 10years since I stayed here before. The rooms seem to be the same good standard, but there are many new features which I am impressed with. Friendly staff and good food made the stay an even more pleasant experience

"Birthday surprise became a letdown "

2
ftm73, Durham, United Kingdom 06/02/2019

Firstly I called the hotel a few weeks before making the booking as the hotel pictures showing the glamorous bathrooms & large bedrooms and asked are those the executive rooms and are all of them like this? My reply was yes sir and are all sea views. So I went ahead and booked expecting a jacuzzi corner bath or a double bath to share with a bottle of fizz. We got allocated room 127, it is a box room in the attic! The room was that small you couldn't get passed the bed if you opened the wardrobe and the dressing table had the legs sawed in half to fit it in! There was a large light hanging around two feet above the bed.The bath was like a tiny travelodge one with a shower that trickledown and with it being in the attic you had to duck down to use it. My girlfriend waited in the bar area while waiting for this room to be ready took over 40 minutes to get a sandwich! There wasn't many people in it either! So no surprise what breakfast was going to be like. Finally got the keys just after 3pm so 2 hours of daylight to enjoy the view. Breakfast is served?? Between 7am & 10am on a Sunday so not much time to enjoy the beautiful views. We went down at 9:15 no check list for breakfast so we were just given a table and asked if we would like a tea or coffee, we asked for coffee we both got tea with a tiny bit of milk. So eventually we got it changed. We sat around a while then thought we best look to see what's on offer. We had the choice of two empty fruit juice barrels and no water facilities. There was a gap where the pastry's would go. The bread was almost see through and the toaster you nearly burn your hands to retrieve, there was a good selection of preservatives and a little bit fresh fruit, a couple of cereals and some rubbery cheese. After 30 minutes of sitting in the breakfast room we were given a menu for the cooked breakfast. We both ordered the full English another 30 minutes passed by then it arrived. It looked really nice until we realised neither of our beans had been warmed up, so another wait while the rest of it was getting cold. We finally got finished at 10:30 and there was a large table in before us and they only got served when we left baring in mind we had to be out our room by 11am. I noticed that one of the executives from Sunderland AFC was just finishing breakfast when we were seated I bet he wasn't given a box room or had the service we received. We would of complained when we checked out but there was nobody around. Thanks for spoiling what should of been a romantic birthday present.

"Sunderland at its finest"

5
timhillyer, London, United Kingdom 05/02/2019

I want to go back to explore the tunnel through the breakwater to the lighthouse. That is a memorable experience which will have to wait until my next visit. The seaview is perfect and the proximity to the beach ideal.

"Birthday treat "

5
2robertsons, washington england 03/02/2019

Was treated to a nighy here from my hubby for my birthday and what a great it was. Beautiful room really tastefully decorated and furnished with a smashing sea view. Couldn't fault the cleanliness and the nice touches such as the Tassimo machine and bathrobes and the lovely basket of treats on the dresser. Chocolates and snack all at a small cost but a lovely idea. At first we had a bit of an issue with the heating with a non working radiator but a quick call to reception and we were given an electric heater which had us toastie in minutes. We had a lovely meal downstairs in the Italian Farmhouse then a few drinks in Poetic licence. In fact with the executive room we had you had 2 complimentary gins which again was a nice bonus. We had breakfast included with our stay inset there be Crumbs which is a beautiful tea room in the hotel. One thing we dis notice was the lack of staff so we had quite a wait for breakfast. We sat for a good 15 minutes till my hubby went over to the waitress and pointed out we hadn't had our orders taken then there was almost 30 minutes wait for 2 full English. A little frustrating but not the staffs fault they were so friendly and polite but a few more staff would help I think. The breakfast itself was delicious. There's was a huge variety of continental breakfast fayre and the cooked was hot and tasty. In all a wonderful stay so much so I didn't want to leave our lovely room so will be back later In the year for the hubbys birthday as well as maybe tea and cake during the summer.

"Night away"

5
User 02/02/2019

We decided to book the hotel for a quiet night away due to my wife looking after her sick Dad 20 4 seven. Little night away for her we had a few drinks in the bar the poetic license along with fever-tree tonic was spot on which was free just show your key wallet if you are staying. Breakfast was plenty full and the Team were very friendly. Thanks to the Roker Hotel Team

"Mr p saville"

5
User 25/01/2019

Stayed at the rocker whilst working on the area. My 4 night stay was nothing short of wonderful. Very friendly welcoming staff from the moment I walked through the door. The room was very clean and tidy well maintained and easy to relax in after a hard day's work. I ate in the pub and also the Italian restaurant and found both just as good quality as the hotel my personal favorite being the Italian as the homemade pizzas were out of this world. Thankyou for a great stay and I hope to be back very soon .

"Beautiful hotel"

5
Sinead J, Manchester, United Kingdom 25/01/2019

Recently stayed here with my husband for a night away, and first impression was just WOW.. Everywhere is immaculate, staff are lovely. We checked in and made our way up to the room , again everywhere was just immaculate. The room was out of this world, bed very comfy, all quiet and peaceful. Staff are lovely, all happy to go above and beyond for you. I can't recommend this hotel enough. Will be visiting again very soon :)

"Not impressed "

1
rel_ntless82, Coventry, United Kingdom 23/01/2019

Booked via best Western website and secured a good rate for payment up front. On arrival to checkin the staff couldn't find booking then found without 2 reservations with no name which was booking for. Myself and colleague and we had to paid on site! (I've checked and not been double charged). Not a good start. Then once checked in found we were located in the dungeons. Rooms have been upgraded and we're comfy and warm although bathroom had no heating was cold in morning. Then in morning to top off the visit we ordered breakfast and waited 30mins to find out the waitress hadn't actually put our order in and had to reorder!!! Would not recommend and will be staying elsewhere next visit to town.

"A disappointing stay"

1
misterc6, Milford Haven, United Kingdom 22/01/2019

The room I was given was more like a cupboard than a room. There was a small, open hanging space but no drawers to store stuff away. The trendy ceiling light fitting was so low I banged my head on it every time I got up from the bed. The quadrant shower enclosure in the bathroom was the smallest I have ever seen. To reach the room I had to negotiate numerous flights of stairs both up and down. The room itself appeared to be above the laundry (although it may have been the kitchen) from which emanated an intermittent low humming noise that persisted throughout the evening and became like water torture. Other than the maid who serviced my room and the young lady on reception (early Saturday morning 12th January) the staff appeared to be poorly trained, badly organised and more interested in chatting amongst themselves than attending to the guests. With no more than three guests in the restaurant for breakfast and at least twice as many staff on duty they were unable to deal satisfactorily with a local couple who were regular walk-ins for breakfast. Facing a 400 mile drive home the following day I retired early in order to be away by 6:30 a.m. only to be disturbed by two groups of inconsiderate guests who woke me at midnight and 1:30 a.m.

"Taste of the nineties event"

5
smct1975, Sunderland, United Kingdom 16/01/2019

Well done to management and staff for the fantastic night 12th Jan. The tables were beautifully decorated and the food was really good. Everyone in our party had a brilliant time thanks to the live band, the whole evening was a great success and all for £17.95

"Excellent Hotel for the price and great location"

5
Colin K, Luton, United Kingdom 14/01/2019

A really good Hotel with restaurants attached and right on the seafront with easy access to the City. They also had a superb deal on food in the Italian restaurant which was of a high quality. All the staff were friendly and helpful. Can be a bit noisy as you can hear adjacent rooms

"Helpful staff"

5
stevenhaynes, Stone, United Kingdom 13/01/2019

Small problem with toilet flush, no hassle upgrade to bridal suite with a Seaview. Super service. Great breakfast, again with a sea view, other guests staying longer looked as if they were part of the family.

"Birthday treat"

5
markb687, Sunderland, United Kingdom 13/01/2019

I booked one of the January offers. room, Evening meal (2 course each ) and breakfast. This was totally worth it and a nice treat. As the title it was for my other half's birthday, what do you get someone when the birthday just after Christmas. We could check in from 3pm which was not a problem ( been local ) we didn't mind. We got one of the suites which was coast facing ( amazing view ) the room was very spacious, clean. It had a sofa and fire side chair in room a super king size bed, t.v tassimo machine, I pod/pad docking station, with build in alarm clock. Spacious bathroom, with bath and shower over bath. All were very clean and well decorated. The room was very comfortable and warm. We went to the bar after checking in, working way through the menu, drinks are really good/ nice. The staff are very friendly and helpful throughout the hotel. We ordered food from the bar menu again - staff very helpful and food was very nice and tasty, there is a separate dining area for bar meals which is next to the bar ( so can still get the bar atmosphere) The next day we went into the coffee shop part for breakfast- this was a continental and cooked, you have a help your self area and staff there to take your orders for cooked meals, again the food was very nice. Been a local person- was nice to stay here and enjoy the service they offer. Usually it's a taxi home, after a night out. So the treat of staying over was a bonus. The hotel is loverly and worth staying over.

"Mrs Lemon"

5
User 13/01/2019

We booked a party night to celebrate a friends birthday and decided to book an overnight stay too. What an absolutely fantastic night we had, it was a 90's evening with entertainment and disco and 3 course meal, the entertainment was top class and the food was absolutely delicious, the roast beef was the beef I have ever had, to top the night off we stayed in an executive room, what a treat!!! The decor and view was breathtaking. I can not recommend this hotel and their party nights enough in fact we all had such a great night we came home and booked another party night next month and we will certainly be staying over night again as a treat. Well done The Roker 10/10

"A touch of class"

5
User 11/01/2019

Decided to have a taste of luxury and spend a few days touring in the Tyneside and Wearside area and booked into the Best Western Roker Hotel for a mid-week autumn break. Arrived at the hotel on Remeberence Sunday and had difficulties finding a parking space (None hotel users,using car park).However reception staff could not have been more helpful, allocated room was everything and more than described.Throughout the whole stay all staff were very courteous and professional.All in all a great holiday and would not hesitate for anyone visiting the area to at least check the hotel out to see what's on offer.

"Beautiful sea view and Fab Gin"

5
User 09/01/2019

This is our second visit to this hotel, we were here the same time last year. We ended up in the same room! We only booked a basic room so no sea view, actually no view at all. The rooms are decorated lovely, very comfortable and clean. This time of year they have lots of promotions on. We used the Farm House Italian for tea which is through the bar and into the basement. Very friendly staff, my partner lived his very hot spicy pizza, I enjoyed my Garlic bread. My pizza looked lovely a Margarita with tuna. The bar served some fab Gins that are distilled on the premises. The barman on the Wed night wasn't very good, he never offered a choice of tonic and just poured the whole bottle in! A double G&T is about £7. Breakfast is served between 6.30 & 9, we had a lovely table in the window with a seaview. We both ordered a cooked breakfast, I asked for veggie sausages. This year only got one sausage and one hash brown even though it is on the menu as sausages and hash browns!! The staff who served breakfast were very friendly as were the staff in the Italian. Amy who has served us in the Italian came to speak to me as i had an allergic reation and wanted to check how I was. The sea front is a beautiful place to stroll along. The bar in the hotel offers a good choice of meals served until o'clock. The bar staff on the Thursday night were very good. They made recommendations and have us choices. We had a lovely stay, my partnerl eft a small list of little things that needed to be looked at in the room. We did struggle to flush the toilet and the bed need some work doing. Nothing major, the receptionist offered yo upgrade us if we book to go again.

"Great Hotel"

5
NiallRogers, Northumberland 09/01/2019

Had an overnight stay with my son and loved every minute of the hotel, bar, restaurant and super friendly staff. Location is great and the views stunning. Found the hotel by chance on booking.com but will be going back again whenever i am in Sunderland. Keep up the good work. Thanks Peter #ftm

"New Year Ball"

4
angela6869, Sunderland, United Kingdom 01/01/2019

My friend and I went to the New Year Ball to celebrate my birthday. It was brilliant from beginning to end. Our room was explicit and the staff were very helpful and friendly. The vegan food was delicious. Would definitely go again. This was my second stay over in 2018 and would recommend it to anyone. My only issue was regarding the key for the door. Guests should be informed not to keep it with your phone as it effects access

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Hi Angela, thank you so much for your kind review! We're thrilled to hear that we could make your New Year and birthday special! We look forward to welcoming you back soon. Many thanks!

"A great experience"

5
TomRyan1988, Edinburgh, United Kingdom 31/12/2018

Fantastic spacious room with great views. Perfect service on entry and throughout. The meal was fantastic in the bar as was the ambience with locals and hotel guests mixing together. Would recommend for anybody visiting the area.

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Thanks so much for the fantastic review, we appreciate it so much! We're thrilled to hear you enjoyed the food, service and mixing with our lovely locals! Please do come back and see us again soon!

"Great Stay"

5
CER2403, Edinburgh, United Kingdom 31/12/2018

Huge, gorgeous room. Very clean and tastefully decorated with everything you could need. Bed very comfy, location is beautiful with room overlooking the sea and the bar/restaurant was lovely too with a nice food and drinks menu. Would definitely recommend.

"Meal and stay"

5
User 31/12/2018

Staff were kind, friendly and professional. The atmosphere was great, the food was delicious and superbly cooked.... will definatley be returning in the new year. There own crafted picnic gin has to be the best gin I have tasted.

"Best Xmas dinner"

5
nhaddock89, Hebburn, United Kingdom 30/12/2018

I must admit when the family decided to go out for Xmas dinner this year I wasn't keen on the idea I really wanted dinner at home as its a family day. But I am so glad I went along to the roker Hotel for Xmas Dinner it was lively we were in the six soldier suit and it was very warm and welcoming and the staff were fantastic. Food was great this place can is ideal for couples singles and families it took all the pressure from the Xmas dinner and can't wait to go again and if the service isn't fantastic enough the view is breath taking. Tha k you very much too all the staff at the roker we will be back.

"Great location, great value for money and nice room"

4
Explorer91, London 28/12/2018

Stayed at the Roker Hotel for 4 nights over Xmas as visiting family. I had a twin room at back of hotel so no sea view - I was offered a chargeable upgrade but I declined. Rooms are nicely decorated, functional and well equipped with everything you need eg. coffee/tea making facilities etc. Bathroom was large and as like the bedroom spotlessly clean. The hotel is very well located right on the sea front and as i no longer live by the sea i really enjoyed the early morning stroll along the pier followed by a coffee and bacon roll from one of the cafes near by! The hotel has a very popular public bar and coffee shop which i both enjoyed. I never ate at hotel as i ate at friends/family during stay but I hear it's good. Staff very helpful and pleasant. Only minor point being WiFi in my room was patchy as i think i was one of the remoter rooms; but not a big issue for me. In summary, nice rooms, great location, clean and fantastic value for money. Will be back next month.

"another great stay"

5
User 27/12/2018

another fab stay at the roker hotel staff brilliant and couldn't help enough from start to finish , food + drinks superb, great atmosphere in the bar and the restaurant will definitely be back even if it's just an excuse to pick up some more of there great bottled gin

"Lovely overnight stay"

5
mylittletilly12, Gateshead, United Kingdom 27/12/2018

Spent the night at the rocker hotel. The atmosphere was amazing staff couldn't do enough for all very friendly. Top notch service would recommend this hotel to everyone. Rooms were very clean and a lovely size

"Pre Xmas 1 night stay."

5
Martin C, Durham, United Kingdom 25/12/2018

Stayed here for 1 night to meet up with griends. On arrival given room key. Room was small but nice. Radiator was stone cold and the draught from the window was quite bad. (It was December). Returned to reception and was immediately upgraded to superior room with sea view. Ansolitely beautiful and couldnt fault it. As always a great stay for a great price.

"Christmas Party evening"

3
Dazho, Peterlee, United Kingdom 16/12/2018

Having just read a review about the poor standards of food (ie beef dinner) I couldn't agree more. I came here with friends for a Christmas night out and everything was looking good until my beef dinner arrived, to say I was disappointed was an understatement, the piece of meat that was on my plate was small, thick but very dry, I did ask for extra gravy but this made no difference. Also not a Great deal of veg, so prepare to get a take away on the way home. I have attended functions here previously and always been satisfied with the quality throughout. The best thing of the evening was the band Central Park whom put on a cracking show

"Fix the lighting please"

3
Jo_E775, Washington, United Kingdom 13/12/2018

On arrival i had an efficient check in. I booked a double room for solo occupancy. The bed was pushed up against the window and the room was small. The bathroom was down 3 steps which wasn't great getting up during the night for the loo. One of my gripes in hotels is bad lighting. The lights in my room were yellow- far from ideal.

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear Jo_E775 Thank you for your feedback on the Roker Hotel, I am sorry about the lighting - some of the bulbs have a nautical theme so hence the yellow finish. We look forward to seeing you again soon Kind regards Craig

"Very good customer service."

4
Dayang38, Tyne and Wear, United Kingdom 11/12/2018

We had a very good night attending christmas party event last Sunday night. It was for my birthday celebration with my friends. Service was really good and the venue, the food and the entertainment was really good too. We booked a room , we had a good deal with the price via booking.com. It was juat teicky to fimd the room though and if you habe a bad legs or bad knee, I won't suggest to habe those rooms ans you habe to go through so mamy steps. Room was okay, it could be better is the bath tub waa cleaner. I wonder if its the seal that's colour black or just need more scrubbing. But over all, we had a good night.

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear KercyD Thank you for your wonderful feedback regarding your recent party night at the Roker Hotel, I am happy that you enjoyed your birthday celebrations. I am sorry about bedroom and have passed your feedback onto the housekeepers Kind regards Craig

"Very good Christmas show."

5
Edith H, washington tyne and wear 09/12/2018

7 of us went to the Roker hotel to see 9th Avenue. We had a lovely meal and the show was good. 6 of us stopped over and had a coffee and scone on the Saturday afternoon. The lady who was our waitress was very nice (sorry didn't get her name.) she had a good laugh with us about our Christmas t. Shirts. The evening was good. Only why do people go on the dance floor with drinks in glasses. I know it's Christmas time but come on think!!! Also the DJ had to ask a few people to get off the stage. All staff we met were very professional. We will always look at the Roker for a girls stop over when we go to a show in the future.

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear Edith H Thank you for your feedback regarding your xmas party, I am delighted that you enjoyed your night and everything went well. We will forward to hopefully seeing you again in 2019 Kind regards Craig

"On The First Day of Christmas Best Western Gave To Me.."

2
thewise0ne, Tyne and Wear 05/12/2018

...some of the poorest food by their standards. Having previously attended many functions at this venue, one thing that had never let us down was the quality of the food. On Saturday 1st December our party of 10 arrived for the first of the BW Christmas Party Nights. The décor of the room was appropriate, table location was good, bar service was quick and attentive but the food was not what was expected. To suggest the portion of beef was 'well done' to 'cremated' was an understatement. The Christmas pud was a slither, I would guess less than 1cm thick, roughly the size of a Jacobs cracker, supported by the meanest portion of custard. When I complained to one of the servers about the condition of the beef which had obviously been standing for hours on a hot plate, the response was that I could change it, but the replacement would be the same, and that others had complained too. As for the turkey....there were 2 slices of what looked like turkey ham folded and placed on top of mashed potato. Again, miles away from BW standards. Another down side to this review is that I have to go back in week or so with a dozen or so of my family to endure the same menu. Might sneak in a Subway !

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear thewiseone Thank you for your feedback regarding our party night, our Xmas party standards are normally very high and we have rave review about our food, I am sorry that on the day we didn't deliver. Mr Wiseone, when you are next at the hotel please let yourself known and we will ensure you have a great party night on your next visit Kind regards Craig

"Not a place to stay in winter! "

3
MarionM641, London, United Kingdom 03/12/2018

The location of this hotel is superb. The decor lovely and the cleanliness faultless. I have stayed here before but it certainly must have been a warmer time of year.....the bedroom was really cold during the night, the shower never more than luke warm which was a little warmer than the Eggs Florentine for breakfast. The WiFi didn't work and the television repeatedly said no signal when I first arrived. The single room was big enough and well appointed but the light switches were badly placed. Interesting that when I checked out I was not asked how my stay was.... perhaps too tired of hearing complaints?

"A very hot stay! "

3
Princesskathmc, Seaham, United Kingdom 29/11/2018

I booked an executive room 6 weeks prior to my stay. 2 days prior to the stay I called with regards to check in time. I requested to be not put in the awful pokey attic room whilst on that call having been allocated there on a previous day. . I have walking difficulties and not for one minute would I think this room would be allocated this room anyway as it could surely not be executive. So as I'm walking to my room. Yip! Of all the rooms in the hotel they had allocated me to the room you have to go outside to swing a cat! So I knew the hotel wasn't full so went back to reception and asked to be moved. No problem very swift 1 floor down. Executive room twice the size! Why on earth allocate guests to your worst room of which I specifically requested not to be in. The hotel was a hot a hell. Numerous people asked of the hearing could be turned down as it was so uncomfortable. I was advised it had been switched off. Radiators too hot to even touch! The room was the same. Had to leave the window open and have a noisy night. Little things that make a bad experience that would have took nothing to sort in the first place.

"Not Premier or 4 star"

2
mareng, Newbury, United Kingdom 22/11/2018

From the outside it looks like a row of terraced houses, certainly not a purpose built hotel. The reception is decorated in a gray depressing colour as is the outside. When asked if I could see the room before I paid they came up with the excuse " Its against company policy", perhaps that should have warned me. So find the room, up a staircase, then down a staircase at the rear into a narrow corridor, bit of a rabbit warren and a fire hazard. It would seem the emergency exit from that room leads down to the kitchen area (judging by the smells coming up the staircase) which is has the most likelehood of a fire. So we get into the room, I think 'pokey' would describe it, ok its a single room, but with a double bed, so not suitable for 2 people. Apart from the bed which takes up a lot of the floor area, there is a large free standing wardrobe. Opening the wardrobe door one sees the kettle plugged into a twin 13 amp socket hanging off the back of the wardrobe. Looking to the rear of the wardrobe you see the steel electrical enclosure hanging out the rear of the wardrobe, tugging on the twin and (I assume earth) wires from the false wall (the other side the bathroom). We are looking at a cause of fire here. How did this hotel receive its Fire Certificate, obviously nobody inspected this room, perhaps they could not find it. The small desk was cluttered with bric a brac making it unusable until it was cleared away and the teatray and kettle moved to it. How can you use a wardrobe for hanging clothes in if you are going to be boiling the kettle. This is perhaps the sort of room that a ladies maid or stage coach driver would have got for free and yet they had the cheek to charge for it. The bathroom was large but the tiling over the bath must have been done by a drunk as it was like vertical crazy paving. The wash hand basin sink required plungering. A list of 8 items required to be attended to. One just wonders how often rooms are checked for maintenance by somebody that knows what they are looking at. The breakfast /afternoon tea room adds a bit of class to the establishment and the breakfast menu is not all 'heart attack on a plate', staff seemed to be well trained here. The restaurant attached to the bar needs to look at its menu and offer more that is not fried and supply fresh steamed vegetables. The waitress seemed too pushy, they need to know their place.

"Wife's birthday treat"

5
Global40103760013, Jedburgh, United Kingdom 19/11/2018

Hotel was fantastic. Everything about it was what my wife and I needed. From the time of checking in to checking out, our stay was perfect in every way. We even got complementary gin and tonics. Food was really good and value for money. We will be back

"Remembrance Function within the Ballroom"

5
User 15/11/2018

On Saturday 10th November 2018 I attended our annual Remembrance function that had been arranged by the Ballroom management and staff. I must say that every element of this function had been planned and implemented to the highest level, from the layout, customer service, meals and support provided during the day and throughout the evenings activities. I cannot thank you enough for the time, service and assistance you provided to me and my team. Excellent Management and customer service from all the Ballroom Staff, we will definitely be back next year.

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Thank you for such a kind review! We are so pleased you enjoyed the remembrance function, we'll pass your kind words over to our events team. Many thanks :)

"Brilliant staff and service"

5
trevmary, Bury, United Kingdom 11/11/2018

A lovely hotel for holiday and work. Having just spent 2 wonderful weeks in Sunderland. I would recommend this hotel to everyone. Its great for food and drink and Gracie is amazing. As are ALL the staff. Thank you all

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Thank you so much for your kind feedback! Please do come back and see us again soon :)

"Lovely hotel, gorgeous room. Couldn't get Wi-Fi in bedroom"

4
BeachBhudda, Manchester, United Kingdom 07/11/2018

Check in was smooth, sea view room efuch is one if the nicest I've ever stayed in on business. The only problem was I couldn't connect to the Wi-Fi in my room which I needed to work so I ended up having to work in the bar which I didn't really want to do. All staff friendly and helpful. I ate in their restaurant poetic license which was really nice food and good service. It's the nicest hotel I've stayed in the area. Despite the Wi-Fi problem I would return and is definitely recommend.

"the night was a gift but turned into a nightmare"

3
Joyce J, South Shields, England, United Kingdom 06/11/2018

the room was far too hot we barely slept couldnt open the window because of noise from the fans and right next to the boiler room we arrived at 2 and were told quite abruptly the room wasn't ready and to come back after 3 , the shower was hard to manage , i nearly scalded my head , my brother in law had paid for a bottle of wine to be put in our room and it wasn't there , we didn't realise until the next morning when he rang to ask how it was ,to which our reply it wasn't there we barely got an apology , will not be returning

"Great Stay"

5
BJLogue, Perth, Australia 06/11/2018

This Hotel is a Best Western Premier Collection and was just perfect. It is part of a complex that has a restaurant for morning and high teas called ‘Let There Be Crumbs', an Italian restaurant and another restaurant called Poetic Licence (which is also their Gin distillery) and where we had several cocktails (2 for 1 before 7 pm) and dinner. We had a standard room which didn't have a view and unfortunately got the afternoon sun making it very warm inside, the heating had also been turned on. I would recommend paying the extra to get a room with a view. The complex is opposite the ocean and the pier with the lighthouse and we enjoyed a walk around the boardwalk whilst the weather allowed. Loved it.

"Great location"

3
gerbilhoward, Scotland 06/11/2018

Nice looking quirky hotel on Seaburn's seafront. Check in very quick but staff not very informative. No information given eg breakfast times, bar opening times etc. Room small but well furnished. Our room was very warm all night despite no heating on and window open wide. There were a few repairs needing to be done eg The wardrobe didn't have a handle only two holes were the handle should have been making it hard to open, the wash hand basin took ages to drain away, the toilet was a hit or miss if it flushed, the bath overflow looked rusty/filthy. If these easy repairs had been done I'd have gave the hotel a 5* review. Plenty of choice for Breakfast, both hot and cold. Hot food was made to order. You made your own toast with lovely thick white or brown bread. Cold choices were fruit, yogurt, several cereals too choose from, pastries, fruit juices.

"Nice Hotel and staff but so noisey!!!"

3
User 04/11/2018

This is a nice hotel and had a Lovely room, nice staff, good amenities. However bring your own ear plugs or you will get no sleep all night. Literally the noisiest place I have ever stayed in, you can hear other guests coming upstairs,you can hear EVERYTHING going on / conversations in surrounding rooms, shouting,screaming,singing, and banging (?) that sounded like someone was breaking in to the wall this goes on..all.night.... The owners should think about sound proofing rooms or at least providing ear plugs. What a shame. Its such a let down being such a lovely looking hotel with nice staff.

"Never fails "

5
User 30/10/2018

Stayed at the Roker several times and always have a great experience- staff are very attentive and the choice of dining is great. Would recommend the Italian farmhouse as the pizzas are best I that I have tasted. Will be back next month and looking forward to it

"Rooms nice, breakfast a massive let down."

2
PumpTraveller, Peterborough, United Kingdom 28/10/2018

Stayed here in October 2018 and booked an Executive Room which was very nice with plenty of room and overlooking the sea. Stay was let down by the breakfast we had on the Sunday morning where the hotel seems to be working hard to implement a process of “not enough” Not enough staff Not enough glasses for juice Not enough juice Not enough staff to clean the tables (place looked like a mess) Not enough food in the hot buffet I would say not GOOD enough...

"Modern and stylish interior"

4
Leroquoz, Scotland, United Kingdom 25/10/2018

I am as a rule cautious when I see best western as often they are older dated properties This is a cut above and a template that I wish others would follow Modern fresh interior with some nice features ( see the suitcase displays on the way to your room) I ate in the bar (fish and chips £10.95) it was served quickly and was a good portion size. The radiator in my room 140 did not work I was given another room without any issue Well priced and to cap it all the seaside view was amazing

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Thank you for your kind review! We're thrilled you enjoyed your stay with us :) Please do come back and see us again in the near future! Kind regards, Roker Hotel

"simply brilliant"

5
srobinson2018, County Durham, United Kingdom 14/10/2018

Excellent staff, so polite and helpful. The room was so quiet you would think that we were the only ones in the hotel, it was very clean and comfortable as well, the view was none existent but I didn't ask for a view. The doorman on the front were really courteous and polite, I worked as a doorman for many years in Newcastle and these guys made you feel comfortable and safe, how doorman should be. When you find a gem like this one it's sets a standard to judge other hotels against it. Now we have discovered it I won't stop in any other hotel in Sunderland apart from the Roker, BW. A very hard act to follow. The breakfast was beautiful, a choice of seats where you felt comfortable, we got a sea view. And once again really nice staff, this goes a long way in my experience of hospitality. Thankyou Stephen and Lisa

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Hi Stephen and Lisa, Thank you so, so much for your kind review! This means a lot to us and we are so thrilled you enjoyed your stay with us. Your kind words will be passed over to our team and I'm sure they will appreciate it too. Please come back and see us again soon! Many thanks!

"Fantastic staff"

5
724Paulinec, Sheffield, United Kingdom 09/10/2018

We spent two nights here in September. Very comfortable rooms with good restaurants, the Italian kitchen was excellent. The staff could t have been more helpful and friendly. Definitely a great place to stay and explore this beautiful coastline.

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Hi Pauline, Thank you so much for your review. We're really glad you enjoyed your stay with us and our beautiful coast! Please do come back and see us again soon. Many thanks!

"Weekend stay"

5
riorio69, manchester 08/10/2018

Stayed for the weekend room was beautiful . Staff very friendly and helpful. Breakfast was lovely plenty of choice of excellent standard . Only negative was the Italian restaurant was very disappointing but wouldn't hold it against the hotel whose standards are excellent.

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Thank you for your kind feedback, we really do appreciate it! We are very glad to hear our staff were helpful and you enjoyed your room, however we're really sorry to hear the Italian Farmhouse was not up to a similar standard and we'll be sure to address this! Many thanks.

"Our trip to Sunderland "

5
User 06/10/2018

We stayed at the Roker Hotel while visiting family in Sunderland. We had a wonderful experience staying there. The Roker makes its own gin and vodka an unexpected treat. The staff was amazing. Anything we needed the were there for us. I highly recommend the Roker

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Thank you for your fab review! We're so pleased you enjoyed your stay with us and our Poetic License gin and vodka! We look forward to welcoming you again in the future.

"Far from home but made to feel like family."

5
User 04/10/2018

I visited Roker hotel on business; when I arrived in the evening after a long journey I was greeted with a smile and a friendly face by Charlotte. Charlotte was very pleasant and made me feel welcome. I explained I was here on business where Charlotte gave me the information I needed to make my stay a pleasurable one. The room was very comfortable,clean and cosy which most certainly exceeded my expectations. The decor has a nautical vibe which is tastefully done,the Roker newspaper in the room was a quirky and lovely touch. I didn't use the restaurant, however, if you like service with a smile, unique decor and a great view then give this place a visit.

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Thank you for such a kind review! We'll be sure to pass your lovely comments over to Charlotte and the rest of the team. Please do come back and see us again soon. Many thanks!

"Very friendly staff!"

5
247sj1994, Manchester, United Kingdom 01/10/2018

I stayed at this hotel earlier last week and have honestly never met such friendly and helpful staff. Since I am not from the area they couldn't have been more accommodating with any questions I had. From checking in to checking out every member of staff was a delight. Thank you for a lovely stay!

"Gorgeous room and location"

4
ImaLilTpot, Glasgow, United Kingdom 30/09/2018

We slept in one of the deluxe rooms and it was great. Spacious, well-equipped. My only complaint was the shower, which sprayed water everywhere. The food was nice and the service cannot be beat. They even delivered us a pizza after the kitchen had closed.

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Thank you for your lovely review! We're thrilled to hear that you enjoyed your stay with us! Your comments regarding the shower in your room have been noted and we'll be sure to have maintenance take a look at the showers in all of our rooms. Many thanks!

"Evening away from London. Revisiting the hotel where our wedding reception took place."

4
ROBERT Z, London, United Kingdom 29/09/2018

Hotel was certainly different from when I was here 44 years ago! Alina and Veronika the reception staff were very welcoming and accommodating. The room was very comfortable and the bathroom was spacious, but could have done with minor improvements (toilet overflow running and some improvement to grouting around bath needed). Bed was very comfortable and we had a perfect night's sleep. Excellent facilities included an on-site Italian restaurant, a Coffee shop and a bar with an outside covered sitting area overlooking the sea. Hotel was clean and well looked after. Strangely I couldn't see a sign that said 'Roker Hotel' on the building itself! Very pleased, and we will be staying here again.

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Hi Robert Z, Thank you for taking the time to leave your feedback. We're thrilled to hear you enjoyed our facilities and our staff were accommodating during your stay. The comments regarding your room have been passed to our maintenance team and we'll be sure to have these fixed as soon as possible. Many thanks and we hope to see you again soon!

"Lovely weekend stay"

4
Colin C, Sedbergh, United Kingdom 24/09/2018

We arrived on a sunny Friday afternoon in late August to enjoy a 2 night stay. This is a lovely large hotel situated on Roker's seafront, offering fantastic views across the North Sea, pier and lighthouse. Our room (145) was very large and comfortable, with a sea view. We had a large king size bed and a lovely bathroom with bath and shower. The room was beautifully decorated, with a nautical theme. We did not appear to have a kettle, just a coffee maker, so asked at reception at 4.30pm on the Saturday if one could be brought to our room. Two hours later we had to remind reception, and a kettle duly arrived. We ate in the Italian Farmhouse restaurant on our first night, enjoying lovely food. Pan fried scallops and Pork bon bons for starters, followed by a Salmon fillet and a gorgeous Seafood mixed grill. This, along with the wine to accompany our meal, was not overpriced. The large bar area was very busy each night, buzzing with locals and visitors alike, creating a nice atmosphere. Our only disappointment was breakfast, particularly on the first morning (Saturday). Everything is self-service, available at weekends between 7 and 10am. We arrived by 9.30 to find little remaining. The 'hot' food was lukewarm at best, and there didn't appear to be any effort to replenish it. Cold plates, congealed bacon and tough black pudding. This was our only complaint, everything else throughout our stay having been so positive and enjoyable.

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Hi Colin C, Thank you for taking the time to leave your feedback. We're thrilled to hear you enjoyed your room and your dining experience in Italian Farmhouse and Poetic License. However we are very sorry to hear that your breakfast was less enjoyable. Please ensure this has been passed over to our kitchen team and we will use your comments to help us improve in the future. Once again thank you for taking the time to leave your feedback. Kind regards.

"Excellent service and wonderful staff"

5
User 24/09/2018

I stayed at the Roker on the weekend of September 21-24. My mother and I were attending a family wedding. The amenities were beautiful, and the staff were so helpful. My mother is a coeliac and also has a dairy allergy, so she has a number of very specific dietary requirements. However, the friendly staff worked very hard to accommodate her. At the wedding reception, the head server, Colin, took excellent care of her, ensuring that all of her meals were suitable and did not contain anything that could trigger her allergies. He even found a gluten and dairy-free chocolate cake for her dessert. The hotel staff were also incredibly helpful at breakfast. They were all wonderful, even though the restaurant was incredibly busy on Saturday and Sunday morning. They still took the time to speak to my mother and ensure that she would receive a gluten and dairy-free meal. Everyone was wonderful, but we found Rosalie to be particularly helpful. She was so friendly and really went out of her way to accommodate my mother's requirements. She was just fantastic, even when the restaurant was at its busiest. The Roker is an amazing hotel: beautifully decorated, with an astonishing view and incredible staff.

"Nice hotel but noisy night Friday."

3
User 16/09/2018

My wife and I have stopped here before and continue to find location lovely, staff very friendly and courteous. The Italian restaurant being excellent. We were put in room 137 a double room which was clean though small. However, it's location was a long walk up and down stairs facing the car park. All was fine on Friday until around 10-30.pm. Then the sound from the stairwell and adjacent room became very noisy with people arguing and swearing outside our room.. The sound of people repeatedly running and clomping up and down the stairs was intolerable. The noisy chatter and shouting continued. And noise from people at the nightclub and leaving this, began and meant we didn't get a good night sleep until after 2am. Though we love this hotel and location, we don't think we would stay again on a weekend.

"Anniversary "

5
karen1977, Gateshead, United Kingdom 15/09/2018

My husband and I have just returned from our 2nd stay at this lovely hotel. Our first visit was for a friends wedding last year and we enjoyed our stay that much we booked to stay for our wedding anniversary, we can't fault anything the room was beautiful! Well equipped with everything you need, the decor is lovely and everywhere was meticulously clean. Beautiful view from the bar terrace where we enjoyed a few drinks from poetic license bar. Wonderful breakfast menu with plenty of choice. We look forward to our next stay in the near future!

"Top Hotel"

5
User 15/09/2018

Stopped at the Roker for 2 nights with work. Absolutely brilliant place to stay, very comfortable room, 1st class service from all staff, well stocked bar, tasty bar meals, superb choice for breakfast....... all with sea views!!!!!!! Then downstairs, an excellent Italian restaurant, again superb service and food. I stopped for work, but would definitely stay with the family in the future. Top marks all round.

"Best of Best Western"

5
DamonC135, Isle of Wight, United Kingdom 14/09/2018

Everyone has their own likes and needs so this is my opinion of the Roker Hotel which I say is superb. It's got everything you need and more, masterfully decorated to create an inspiring visit, food and drink was spot on but the absolute highlight and the threads that bind it altogether are the staff, every one of them was a credit to themselves and BW. If we're ever in the North East again i won't even consider anywhere else. Top marks BW.

"Great experience"

5
DJH62, Nottingham, England, United Kingdom 08/09/2018

This hotel has a great location on the sea front with plenty of free parking. The hotel is beautifully presented and the staff are really friendly. My room was lovely but with the window open the outside air conditioning unit was very noisy, I asked to change, i didn't expect an upgrade just a quiet room but they could only offer a twin in the basement. However the glazing was so good it completely stopped the noise, which was fine. The bar and restaurant are both great with their own gin and excellent food that is good value for money. If I lived in the area I would definitely be a regular. I will recommend this hotel to colleagues in the future.

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Hi DJH62, Thank you so much for taking the time to leave such a lovely review. We're so pleased our staff were able to assist with your noise issue, and we're happy to hear your new room was suitable. Thanks for your great review and recommendations! Please come back and see us again soon. Many thanks!

"Can't fault it"

5
Janine99, Chorley 06/09/2018

Stayed here twice now, it's a great hotel in a great location, great choice of room service food due to the bar, Italian restaurant and tea room on site. Staff can't do enough for you. I used to stay at Hilton but no more. You can't beat it!

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Hi Janine99, Wow what a great review! Thank you so much for taking the time to leave it. We're thrilled to hear you had an enjoyable stay with us and enjoyed your dining experiences from our three eateries on site. Please do come back and see us again soon! Many thanks!

"Wedding anniversary "

5
User 05/09/2018

Had a very nice stay. Our room had a sea view and was clean and comfortable. We booked a table with our friends in the bar area couldn't fault the food or staff but it did take a while to arrive. Will definitely visit again.

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Hi Mark H, Thank you for your very kind review! We're thrilled to hear you had an enjoyable stay with us for such a special occasion. However we are sorry to hear the food took a little while to arrive. Please do come back and see us again soon! Many thanks!

"Bad experience at this hotel."

2
niki982018, Peterlee, United Kingdom 03/09/2018

Visited this hotel lastnight looking forward to a night away with my boyfriend! I rang the hotel directly to book the room a week before hand as I wanted to request the jacuzzi bath seen in some photos! They said that there was a room available and confirmed the booking! When we arrived at the hotel there was just an ordinary bath, so I went down to reception and explained to the woman hoping we would get moved to the room we asked for but to be told that it was only the bridal suites that come with those baths. Which would be fine if we had been told that over the phone when booking! Also I was under the impression that I was paying abit extra for the jacuzzi bath so because we didn't have one I would have expected abit of my money back! As nothing got done about the room we tried to enjoy our night regardless, my boyfriend rang reception to ask for a iron and ironing board as we were going out for a meal. He rang 40/45 minutes before we had to leave and the iron had still not been brought up so he ended up wearing the top he already had on instead of his shirt! Also the WiFi in the room could be abit better as none of our phones would connect to it and the tv in the room kept on disconnecting from it also. Unfortunately a night we were really looking forward to didn't meet our expectations, which is a shame as we have stayed once before this and everything was fine.

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Hi niki982018, Thank you for taking the time to leave your feedback. We are really sorry your recent stay with us didn't meet your expectations and we can only apologise for this. Your comments regarding the mix up of rooms and the room service issues have been passed over to our reception and housekeeping team to ensure this does not happen again. Once again we are very sorry! We do hope you'll give us another chance in the future for a more enjoyable stay. Many thanks.

"Lovely "

5
User 03/09/2018

Lovely visit, gorgeous hotel very different to others we have stayed in design wise and amenities. Really stands out. With a lovely Italian restaurant on site and a pub serving delicious food and great cocktails all reasonably priced. MUST try some of their Poetic Licence gin! All staff friendly, and rooms were immaculate a very well kept hotel. Right in-front of the beach too with a nice outdoor seating area. Will definitely be returning again soon!

"Friends wedding anniversary "

5
User 02/09/2018

Last time I visited this hotel was a Christmas party about 10 years ago, can't believe it is the same place..amazing transformation. We were a party of 3 couples and our rooms were spotless. The decor is lovely, clean and relaxing. We had sea views, which on a sunny day made it even better for us. The staff were very friendly but professional too. The only downside was the coffee machine in our room had no instructions, and as we don't have one at home it took a while to work out, but we had a laugh over it. Really enjoyed our stay.

"Superb"

5
donnersanch, Hexham, United Kingdom 22/08/2018

A beautiful hotel situated right on the sea front. We received a lovely welcome & We loved the modern decor in our bedroom. Reception offered to help us with our bags which was a nice touch and we definitely would return. Restaurant & Bar have some great offers on with an extensive Gin & Cocktail list. Try the Poetic Gins which are distilled near by. we will return!!

"Business trip - not again"

2
WorcesterRex, Worcester, United Kingdom 22/08/2018

Stayed here recently on a business trip to the NE. Check in was quick, efficient and professional. I had a standard room which was small but acceptable for one night. Although chilly and wet outside, the room was exceptionally hot and had no way of cooling it down. Noise was an issue with a creaky staircase and loud water pipes. The bathroom was a good standard but the temperature of the water couldn't be controlled and was too hot for me. The hotel and bar has great deco and was kept clean and tidy. My stay was let down by the quality of room.

"Weekend with friends"

4
User 21/08/2018

Just returned from a fabulous weekend at The Roker Hotel. The hotel is lovely and the breakfast was HUGE! The staff were very friendly and went out of their way to be helpful. The standard rooms are small but nicely decorated but the deluxe rooms are spacious and have lovely sea views. Well worth a visit, we will definitely be returning.

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Hi Lesley B, thank you for your great review! We're so pleased you enjoyed your stay with us and we look forward to seeing you again soon!

"Not a great start but superb service"

4
User 15/08/2018

Stopped here for a week on business and had booked a standard double, on arrival I was booked in to a cosy double, these are nice rooms but a very small bed, after night 1 I tried the shower and it was not working properly there was no cold pressure so the water was so hot it was scolding. Calling reception they immediately upgraded me to an exclusive room on the top floor, and wow!!! What a beautiful room wonderful shower and incredible view of Roker pier. I track the country and it is reassuring that there are still places that deliver incredible service. Thanks to Charlotte on reception for the incredible service- nothing was too much trouble.

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Hi, thank you for your great review, we are pleased you enjoyed your stay with us at Roker Hotel and we look forward to seeing you again soon!

"Wonderful stay "

5
User 06/08/2018

I could not leave without saying how wonderful the staff are and how lovely the hotel is. We stayed over night here visiting friends and family on recommendation from a friend. The room was beautifully decorated and with style too, the shower was great just wish my shower at home was as good. I must say the staff make this place as there is nothing to much trouble for them to do for you, from drinks in the bar too dinner in the restaurant all lovely. Breakfast was good with lots of choice and a friendly smile which goes a long way. Look forward to our next visit in a couple of months.

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Hi Hottie73, thank you so much for your great review! We are so pleased you enjoyed your stay with us and we look forward to seeing you again on your next visit! Many thanks.

"Great Hotel, Lovely Atmosphere, Great Rooms, Excellent Food & Location"

5
davinagrice, Leeds, United Kingdom 03/08/2018

Stayed here to watch the Sunderland Airshow VIP style what an amazing service we were provided from the food, to the atmosphere, the drinks, the rooms there was no one bit about the day I wouldn't rate as excellent. Will definitely be returning. Thank you for a great day,

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Hi davinagrice, thank you for your great review! We are pleased you enjoyed your time with us during the Airshow weekend and we look forward to seeing you again soon!

"Sunderland Airshow VIP Style!"

5
Blanctete, Durham, United Kingdom 02/08/2018

There is simply no better place to watch the Sunderland Airshow than from the Roker Hotel in Seaburn. These people know hospitality like no other and know how to make every single person feel special. I took a table of 10 in the ‘Fly 1st Class' section in the ‘Let there be crumbs' area and my guests were certainly given the 5 star treatment from start to finish. The Poetic License Gin on arrival was poured to perfection and the food we had throughout the day was indeed 1st class! I couldn't fault one element of the day - so much so, I've already booked the same table again for 2019! Trust me on this one - get in quick!

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Hi Blanctete, thank you for your great review! We are so pleased you enjoyed your stay with us during the Airshow weekend! We look forward to seeing you again soon!

"Air Show 2018"

5
User 31/07/2018

Spent 4 nights 26th -30th July Lovely hotel. Special thanks to all reception staff and Scott, Kelly, Marie and Tony. I'm disabled and my husband is 86 the welcome, friendliness and help they gave us made our stay special. Will return soon.

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Hi, thank you for your great review and we look forward to seeing you again soon!

"Fab time at the airshow"

5
sb1232017, Newcastle upon Tyne, United Kingdom 30/07/2018

We always head down to the Roker for the Sunderland airshow and this year didnt disappoint! We paid for the fly first class package at Crumbs and have to say it was worth every penny. Plenty to eat and drink and the best views in the area for the show! Would always recommend for any one looking for a great day at the air show. Until next year!

"Great wedding venu"

5
cb912018, Newcastle upon Tyne, United Kingdom 30/07/2018

Attended a wedding here last week and have to say everything was spot on. All the staff made us feel very welcome, nothing was too much of an ask! Very reasonable drink prices in the bar too, quite rare for a wedding! Rooms were lovely, no complaints at all and would definitely recommend!

"Graduation stay"

4
sheree R, Doncaster, United Kingdom 22/07/2018

Stayed at BW Roker for 2 nights for sons graduation. Small rooms but modern and well presented. Nice restaurant and bar. Free prosecco for the party when ordering food which was a nice bonus. Mix up with payment so double check your confirmation if via booking.com. great sea front hotel. Had nice weather so made it a lovely couple of days by the sea.

"Lovely place to stay"

4
User 21/07/2018

My only real gripe was trying to find the place! There are small signs on the entrance to the carpark but I missed them twice. I blame the 5 hour drive. The hotel was great/ Staff were pleasant and the room was fine. Free wifi. I would definitely stay again.

"Great place to stay"

4
qwert99, London SW6 15/07/2018

We were staying in Roker as I wanted to go to the nearby National Glass Centre and I am very glad we did. The hotel is a busy place, perhaps not the place for a quiet weekend, but lots going on and plenty of customers. The room we had was tucked away in the attic with a good view of the recently restored pier with its lighthouse (which we walked down). Two small gripes: the bath was very slippery and there was no mat and no grab handles; the restuarant stops serving at 9.30 pm and the waitresses should be instructed to ask late diners “if they would like to order a dessert before the kitchen closes”. Plenty of parking round the back, although you need to work out how to get in and then climb a flight of stairs to find the reception.

"Tall ships disappointed"

3
Graham B, Durham, United Kingdom 15/07/2018

We bought 4 VIP tickets to view the sail parade on Sat 14th July. We were contacted at lunchtime to inform us that the start was likely to be 2.00pm rather than the arranged time of 4.00pm. We duly arrived at 2.00 which was a massive dash.staff and management were very accommodating and arranged Presecco as advertised. However we had to wait till 4pm for canapés which were more like Tapas and not what was advertised. However the biggest disappointment was our VIP area and viewing platform was totally blocked out by a live radio broadcast marquee. Loud music, no commentary from the Tall Ships staff as it was drowned out by 80.s music. Such a shame our Tall Ships experience was in our view spoilt by confused timings, terrible viewing, and an area that did not in any way resemble VIP area other than access only. Not one our better days at Poetic Licence.

"A fine stay"

3
sunilunadkat, London, United Kingdom 12/07/2018

I stayed at the Roker for one night while in Sunderland on business and I have to confess that I didn't spend that much time at the hotel. I arrived late to check in and was impressed with the friendly nature of the staff. Getting to the room was a bit of a maze and I don't remember being directed to any lifts so those that struggle with mobility might want to request a lower floor room. When entering the room I was pleasantly surprised with the nautical theme decor - it certainly is different - as well as the sea view. There were a few negative things that I also noticed: a) The floor wasn't flat - i.e. when sleeping it felt like my feet were above my head. I noticed that if you didn't lock the wardrobe doors they would swing open. b) Don't remember any plug sockets near the bedside tables c) A couple of big spider webs The room and the bathroom were of a decent size and on the whole were quite clean. I was pleasantly surprised with the quality and variety of the breakfast in the morning but only realised that hot breakfast was an option when leaving for the office (there was a sign and I wasn't informed by the staff in the morning). I would be fairly comfortable with staying at the Roker again as the room was on the whole comfortable and breakfast was decent!

"Graduation!"

4
Suzanne B, Pudsey, England, United Kingdom 09/07/2018

Our eldest son was at Sunderland university from 2014-2017. (he only had his Graduation Ceremony this year because he was at Camp America last year.) We have stayed at this hotel sooo many times that it feels like coming home. Great location, great food & great atmosphere.

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Hi Suzanne B, thank you so much for such a kind review! We're thrilled to hear you enjoyed your son's graduation and your stay with us and we look forward to seeing you again soon! Many thanks.

"Christening "

5
User 09/07/2018

Came down from Scotland for my grandaughters christening which was in roker hotel.we came day earlier and staff very friendly and nothing was a problem to them.bedrooms really nice and had sea view.food good will stay in here again.

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Hi Ticgirl1888, Thank you so much for your kind review! We are thrilled to hear you enjoyed such a special occasion with us and we look forward to seeing you again soon. Many thanks! Steph

"Stayed the weekend for a Wedding"

4
User 09/07/2018

My wife and I travelled from Northern Ireland on the Friday and were staying here purely because a friend of ours was having their wedding reception there on the Saturday. We arrived at about dinner time and checked in straight away. First impressions were great, excellent location (having never been to Sunderland before we didn't really know what to expect) hotel is clean and well presented. Our room was up two flights of stairs, way along the corridor then down 3 flights which was a little quirky but only later that night would we realise that this was great as the noise from the bar is very loud in the rooms above it. We were far enough from the bar that we didn't hear it. The room was a little small but had everything you would need and expect. The only gripe I would have is the lack of air conditioning throughout, it was unseasonably hot during the wedding and everyone was boiling, and as our room was in the ground floor we couldn't leave the window open. All in all it was a very good stay, and I would definitely return. A little gem of a hotel in a smashing area of England.

TavistockHospitality, Manager at Roker Hotel, BW Premier Collection, responded to this review
Hi William A, Thank you so much for your kind review! We are so pleased you enjoyed your stay with us, and we are thrilled to hear you enjoyed your first visit to sunny Sunderland! As for the temperature of the rooms, this is something we are trying to combat due to the abnormally warm weather here in the North East of England. Although we love the sun it can get quite warm in our rooms, and we fully understand this is not ideal for our quests. However we very much appreciate you taking the time to leave your feedback, and we hope to see you again soon! Many thanks, Roker Hotel Management

"Outstanding !! Jolly good time !!"

5
Q7053NGclaired, County Durham, United Kingdom 02/07/2018

We arrived at the hotel and we were immediately greated at the reception with a very warm welcome and smiles. The reception area was set out lovely, the corridors were clean and had a lovely bouncy new carpet, and stair case was a gorgeous feature. Our room was absolutely beautiful, the decoration was well thought out . The room was very spacious, extremely clean and very welcoming. Comfortable bed, huge wardrobe, great mood lighting for night time. Absolutely fantastic light in centre of room . The bathroom was brill too! Spacious shower, and even more spacious bath tub! Long enough if you are tall like me, I could lie down (never been known before without being cramped) we had a beautiful meal in the restaurant and the cocktails were fab! Will definitely be back. Fabulous views from our room, absolutely amazing!!

TavistockHospitality, Management Team at Roker Hotel, BW Premier Collection, responded to this review
Dear Q7053NGclaired, Thank you for your great review, we are glad you enjoyed our hotel, restaurant and bar. We look forward to seeing you again in the near future Best wishes, Management Team

"Gorgeous Rooms & Friendly Staff"

5
User 02/07/2018

Love the rooms here, they're so beautiful and fresh. Plenty of drinks to choose from and a delicious menu. The staff are all really friendly - I look forward to staying here again! There's a few lovely places to go for walks close-by.

TavistockHospitality, Management Team at Roker Hotel, BW Premier Collection, responded to this review
Dear Victoria, Thank you for your great review. We are pleased to hear you enjoyed your stay with us and our choice of food & drink. We look forward to seeing you soon. Best wishes, Management Team

"Tale of two rooms"

2
JamesGTillicoultry, Tillicoultry 28/06/2018

When we arrived at hotel we told receptionist that we had extended our stay by a night we had called hotel to explain this and was assured that we would be staying in the same room. Was informed at check in that this couldn't happen and that we would be moved to a smaller room although the booking was for the same size of room. The first room 115 is shocking to say the least the window handle is broken the view onto pipes and wire netting.The furniture has broken handles,door has a gap out to hallway,the duvet cover was ripped.We decided after asking at reception for another room to be told they couldn't move us they were fully booked to go for dinner in poetic licence after waiting an hour the food was inedible and burnt there was no problem with returning it but went to bed hungry after having travelled all day. We had decided to leave early but on the off chance asked to speak to duty manager Leoni she was an absolute star we showed her the pics which she apologised moved us immediately to a beautiful room whilst making sure we had complimentary coffee whilst this was organised.She then booked a table in the Italian for that evening where the food was beautiful and staff lovely .The hotel should not be letting these inferior rooms out it could have ruined our short break as it was 5*to your duty manager she is a credit to your hotel

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear JamesGTill Thank you for your review of the Roker hotel, I am sorry that you had some issues with the hotel, we have taken your feedback onboard and will hopefully rectify the situation for future guests, I have passed on your kind words to leoni who I am happy she dealt with your complaint Kind regards Craig

"Beware noise from the bar"

3
Linda I, Gympie, Australia 27/06/2018

We checked in on a Fri night and loud music from the bar below was intolerable. At midnight my husband called reception and was told it goes on til 1am on a Fri and Sat and til 10.30 on a Sun. We insisted on being moved or our money back. (They take full payment on arrival). Next morning the manager who I must say was very nice, upgraded us to a sea view room for our remaining 2 nights, away from the noise. Beware room 112 and its neighbours, right above the bar. Breakfast was included and was nice and hotel was fine.

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear Linda L Thank you for your review of the Roker hotel, I am sorry about the noise but am happy that our Duty Manager in the morning was able to rectify your compliant. We look forward to seeing you again in the near future Kind regards Craig

"Mixed feelings!"

4
User 23/06/2018

Beware sat nav taking you to car park at rear of hotel. Lots of steps to lug up luggage. Much easier from car park in front on sea road. We were sent up to a very bizarre sea view bedroom, very odd decor and furnishings. We had paid for a suite but I wouldn't call it a suite. Bed seemed to slope head downhill, tea in wardrobe and no drawers large enough to store clothes. However( apart from very dirty window sill)room and bathroom clean. Very good meal in Poetic License restaurant. Excellent staff. Then to bed and the real problem. We were above the bar and music pounded out till after midnight. If it had been possible I would have gone home! It really was that bad. We were asked to pay up front for our five nights and at that point I would have given up on the money! Next morning my concerned son contacted the general manager and Robert the manager was very helpful and he had his staff move us to the other end of the hotel. Lovely room, sea view and a settee to sit on. Whole area spotless. Still no chest of Drawers! No more disturbed nights. Breakfast each day very good and both restaurants very good, especially Italian kitchen. All staff most helpful. Didn't like roofed area in front as full of cigarette ends in morning. Too smoky to use in evening. I thought it was illegal to smoke in covered areas attached to the building. Staff helpful after we left and laptop and folder left on car roof were lost. Our fault and we were very grateful for their efforts to help. So avoid room 144 and if you get 121 enjoy it, we did. We enjoyed our time in this quirky hotel after the first night and would be happy to return to room 121 one day!

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear Jill A Thank you for your review of the Roker hotel, I am sorry that you encounted some noise but glad that Robert was on hand to assist. we look forward to seeing you again in the near future Kind regards Craig

"Lovely hotel"

5
User 20/06/2018

I have stayed in the Roker hotel from the 18th to the 20th Feb 2017. My son and I were greeted by a friendly member of staff and we were quickly checked in. My sister used to work there so we were shown to our room by her. She told us that we had one of the newer suites... Which was lovely, clean and warm when we arrived. There are a couple of places on walls where paint could be touched up but that's just what I noticed. I would never judge a place for something like that unless it was to the extreme. We were never bothered during our visit which is what I like. Even though the hotel has a bar we didn't feel like it was too loud for our visit. We could hear the music but it wasn't on late... Midnight or just after. There wasn't a lot of noise from other guests either. The check out was smooth too even though there was a little confusion... Apparently I'd already been checked out... Don't know how... But it didn't cause any problems. I didn't sample any food this time but I will definitely be staying here again. Hopefully the next time I visit it will be with my whole family... My husband and my daughter as well as my son... So I will get to view a family room too. Thank you to the Roker staff for looking after us x

"Afternoon tea."

4
FrizDurham, Durham 19/06/2018

Afternoon tea is sensibly priced at 2 for £20. The selection of food was the usual standard....selection of finger sandwiches, cakes and scones. Only two comments. The food was delicious and nicely presented with the exception of the cheese scones...that were lacking in the taste of cheese and extremely dry. We did pass our comment on to the waitress. We had to prompt the waitress to clear the table which was a small table for four and because we all had afternoon tea it was rather crowded...in her favour it might have been that we hadnt managed to eat everything! All in all a pleasant lunchtime and a favourable afternoon tea.

"Great location "

5
User 19/06/2018

Stayed at the hotel with my wife and we enjoyed our stay is a close walk to bars and restaurants in Seaburn, the hotel has a great restaurant and bar area with unique beers and cocktails, think it's mostly a fair price and the breakfast was great we didn't have a room with a view and was at back but was priced accordingly so can't complain it was modern and had everything you needed

"Nice restaurant but not so nice hotel"

2
User 16/06/2018

On arrival to the hotel it was quite confusing to actually find the reception as the satnav had taken us to the rear carpark however staff were helpful in directing us and the lady that booked us in was very friendly and welcoming. Our room was on the ground floor but this hotel is a bit of a maze and we had to go upstairs, then back down two flights of quite steep stairs to reach our room. Reaching our room we found it to be small but nice however once we settled in we found insects in the bath. The kettle and drinks tray was in the wardrobe with no electricity sockets so we had to move it to the bedside table. We visited the Italian restaurant in the hotel which I couldn't speak highly enough of. Beautiful food, great price and the staff were so friendly and helpful. We ordered a gin and a cocktail with our food which was pricey but tasted beautiful. Returning to our room we could hear quite a bit of noise from the people in the bar, however this was no where near as bad as the noise we could hear when passing the rooms above it, I woul have hated to be in them. The room has a smart TV however the wireless internet in the hotel is absolutely shocking on the ground floor so we couldn't use the catch up TV facilities which was disappointing. We also had no signal on our phones whilst staying at the hotel which could be a problem for some people. We didn't sleep very well at all as the bed was really small (definitely not a standard double) and we could feel the bed springs in parts of the mattress resulting in back pain the following day. When checking out the man on reception took our key but did not ask how our stay had been or anything. We wouldn't stay again.

"rooms too warm"

2
User 13/06/2018

The room allocated was at the rear of the hotel & was unbearably hot, no fans supplied limited opening of the windows, I noticed all rear facing rooms, had all windows opened to max. The temperature of the room was heated by internal pipework as the radiators where off.

"Very good quality hotel which seems under-staffed"

4
Peter T, Dudley, United Kingdom 10/06/2018

My title came about because there were eventually 3 bar staff to serve finally relieving the queue at the bar. More importantly I have to say that I d never seen so many uncollected glasses and dishes on the tables outside. That said this hotel is a bargain for its uniqueness and staff friendliness. The interior is quite different to a lot of hotels in that it's quaint in a modern way. The exterior has a terrace at the front, overlooking the sea, along with an enclosed, heated extension in case it's windy or cold. I had a classic burger in the bar which was standard price for hotel food but it was very tasty, and along with the chips and salad made it a reall enjoyable meal. Quite a selection of drinks in the bar too. Parking is free and ample so I d think yourself unlucky to not be able to find a space. Unfortunately I had a room at the rear overlooking the side street but no complaints with the price I paid as the room was comfortable and clean.

"NOISY!!"

3
Leanne1978, UK 10/06/2018

Hotel in a great location on the coast road just opposite the sea. Room was small but well decorated, however, out of my window I had a depressing view of air vents, a roof and what apppeared to be the bin area. Much too hot - no air conditioning. No fan. Couldn't open windows due to cooking smells coming up from air vents. Tea tray and kettle located inside wardrobe (weird) making it difficult to hang up my long clothes properly. Lots of unnecessary scatter cushions on bed, one covered in long blonde hairs which made me wonder whether the covers are changed after every guest. Bath and shower both good, with a large shelving unit in bathroom. As mentioned by previous reviewers, this hotel is ridiculously noisy! Loud music blasted into my room until 1.05am on both nights of my stay! I rang reception on the first night at 12.30am and asked when the music was going to stop, I was told it would be stopping in twenty minutes (it didn't). I also requested a pair of earplugs, and I was told they didn't have any. Come on Roker Hotel - surely in a place with consistent noise and complaints about the noise, a supply of earplugs for guests isn't a big ask??!! Upon checking out I encountered a guest at reception making a complaint (I must say quite a justified one). The two young receptionists just stared at the customer blankly and in silence - no word of apology offered and no record of the complaint logged.

"What is the purpose of a hotel? Obviously not to sleep!"

1
Marlon M, Manchester, United Kingdom 09/06/2018

The hotel is lovely for decor and the quirky style of this was lovely. Great location and great view. Everything fine so far. I came as I was getting up early the next day to cycle all day. So far so good. There is no mention at check in or when booking ad to the nature of this place. Having been out for dinner I got back at 10pm so tried to go to bed at 10:30pm. I thought this was reasonable considering I'd paid over £130 for one night bed and breakfast. Alas this was a foolish assumption and the loud music that was pumping almost directly into my room kept me awake. I called reception to ask when this would stop and they said they'd see what they could do but said they doubts they'd be able to anything and music would continue to 12:30-1am. They said they'd put a note on my file. Unfortunately the pumping music of entirely their own making pumped continually into my room 116 until just gone 1am. I was then kept awake by my amoourous neighbours for another 20 minutes. On check out there was no mention to my file notes so I mentioned that the level of noise was completely unacceptable for a hotel, and when paying over £130 for one night this is even more unacceptable. I was then told it was unavoidable the building is a terrace and they have a bar. I explained I have stayed in many hotels around the world and some have had bars also but they were sound proofed to allow their guests to actually sleep - which surely is the purpose of the hotel room. I advised they do not advise about the noise I was told nobody does. They then offered me a discount so I ended up getting a £60 refund. A travel lodge etc would have offered more. Sound proof rooms are possible and this level of noise is disgusting for a hotel especially until 1am. The way the complaints was dealt with as much as made me feel I was being unrealistic to expect a good night's sleep from a hotel room. I have seen the generic response from the manager to other complaints so don't expect any useful reply. I'd avoid this place at all costs!

"2 day stay"

3
Bella2009Midlands, Midlands 29/05/2018

Room was fine with a sea view. Car park at rear of hotel - quite a few stairs to get into the hotel from the car park. Receptionist advised that this was the way to get from the car park. When I asked if we'd have to carry the cases up that way she said that we would. Not too impressed as we'd struggles to find the place as it is not well signed. As we got to the top of the stairs a man came and took my case and showed us to the lift. This is a busy hotel and we couldn't get food there at night without a 40 minute wait. It is very noisy but this didn't carry to the room .Had a sandwich and tea there one afternoon. Tea arrived fairly quickly but the sandwich took about and hour! Only had toast for breakfast - cooked food looked unappetising - not cooked enough for me. Had a spa bath - when the jets were turned on some weird brown things appeared and floated on the water. Got out quickly. Told receptionist who said it was probably because it hadn't been used recently. She did say she would send someone to the room but as we were checking out I said not to bother for me but to check it out. Towels and dressing gowns were good.

"Recommended "

4
Clarice M, London, United Kingdom 29/05/2018

Lovely hotel, very comfortable! Food was amazing with a great variety of meals on offer Evan for a very particular eater! Great location close to several amenities. Recommend this hotel to anyone looking

"Thumping music"

3
Anne B, Sunderland, United Kingdom 29/05/2018

I expected to hear music in the evening due to the place having a bar , but I didn't expect to hear it playing before 8:30 in the morning The room was ok , but there was a drain smell in en suite , our stay was ok but was only one night wouldn't have wanted to stay longer Had a meal in the bar , I had a delicious meat and ale pie unfortunately the veg was cold and the mash was far from creamy as described on menu , the dessert wasn't nice either

"Great stay for business or pleasure"

5
User 24/05/2018

I stayed at The Roker Hotel for 2 weeks whilst on a training course and would highly recommend the hotel for business or pleasure, with it's lovely location right on the seafront. The staff were very helpful and polite throughout my stay, my rooms were comfortable and modern and the food was always tasty. The only small recommendations I would have are slightly more thorough cleaning of the ensuite bathrooms and serving apples/bananas at breakfast for those who may need to eat on the go. Thank you for a lovely stay!

"Brilliant stay"

5
User 24/05/2018

Fantastic stay at the Roker hotel, really nice facilities. Room with a sea view and great comfortable bed. Breakfast was ok but staff were excellent. Would recommend staying - must try there Gin from there bar, distillery on site which was a nice feature

"Wedding Anniversary 40th "

4
jane m, Seahouse 20/05/2018

We came here for our 40th wedding anniversary. The staff were lovley. The food in Poetic Licence was fantastic . Breakfast was better on day 2 than the first day . I had an issue with spring sticking up in the very badly stained matress which I reported to staff and was advised house keeping would be made aware . Apart from the bed the place is lovley and such nice frendly staff. . I've never been to a hotel that keeps the kettle plugged in inside the wardrobe along with the tea , coffee and mugs , found that very odd . So I moved them out and hung my clothes up . A little disappointed. But couldn't fault the friendly staff . The room was quiet .

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear Jane M Thank you for your review of Roker Hotel, we have taken your feedback on board and relayed it to our team We look forward to seeing you again in the near future Kind regards Craig

"Staying here for MS Charity function."

1
Jennifer L, Ireland 20/05/2018

Will never stay again travelling from 5am got to hotel booked a Superiour Executive Suite room 145 with triple sized bed lovely room until tried to get some sleep before the MS function started and realised we were above the front entrance door which was being opened and slammed shut everytime someone entered the hotel, couldn't sleep with all the banging. Complained to staff which changed our room to another Superiour Executive half the size with a double bed broken and a wardrobe that when you opened it, it hit the bed, smaller bath room and none of the accessories like telescope and stylish lamp or trucks but charged the same price. Again 5am woken by drunk people getting in banging and talking outside our bedroom door then 8am more banging and talking outside the door then 9.30 could hear them vomitting while we were still in our bed. Wouldn't recommend.

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
DearJennifer L Thank you for your review of Roker Hotel, we have taken your feedback on board and relayed it to our team. Our Front of House Manager Robert was working the following morning and was on hand to deal with any issues and wish our guests a safe journey. We look forward to seeing you again in the near future Kind regards Craig

"A big let down"

2
Amy M, County Durham, United Kingdom 16/05/2018

Stayed here recently for one night and would have to say it's not worth the money, the bar and the reception areas are great, fab decor and a good atmosphere! Cocktails again were great and reasonably priced however that's where it ends. The bedroom was small, dark and insanely hot! The “double” bed was incredibly uncomfortable and more like a large single! The room was so small that the bed was pushed up against the wall so you could only get in it from the bottom if you were sleeping on the window side. Radiator also right next to the bed on the window side with a big pipe sticking out from next to the bed just above your head! The bathroom was fine, no complaints about that and the overall cleanliness of the room was of a good standard. The noise into the early hours was horrendous, I fully appreciate that there's not much the hotel can do about that if they're going to provide entertainment (a DJ in this case) but if you're looking for a quiet relaxing night this is not the place for you! The breakfast was again shockingly bad, especially when it is priced at £10pp extra! Cold food in half empty serving trays, no eggs at all, a few scraps of bacon and some cold slimy mushrooms! This was at 9 o clock so not at the end of the breakfast serving! Would definitely recommend the bar for a drink but if your looking to stay over I'd recommend somewhere else.

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear Amy M Thank you for your review of Roker Hotel, we have taken your feedback on board and relayed it to our team. I am sorry breakfast did not live up to our normal standards We look forward to seeing you again in the near future Kind regards Craig

"This was going to be a five star"

3
User 12/05/2018

The room and location of the hotel was great directly opposite the beach and the room was great with the little touches here and there that made it different i.e. the sweets, working telescope or the coffee machine I would definitely had recommended for a visit. However.... considering I paid over £130 for the "better" room the noise from downstairs is ridiculous, I understand it's a bar but this is shocking we can hear everything being shouted and the music being played, definitely raising a complaint about this...

"Disappointed"

3
Di J, Hereford, United Kingdom 12/05/2018

A real let down, rooms very small, double bed very compact and steps down to bathroom. No access one side of the bed due to lack of space. Nice decor only thing going for it. Rooms not easily accessible due to layout lots of small stairs,fire doors, not easy with luggage Food in evening good but ended going to Tesco's for breakfast as they finish serving at 9am. No local maps, local literature not for holiday makers

"Mrs"

4
User 09/05/2018

Stayed here for a week , very good staff hard working pleasant friendly & helpful . Room clean but a little too warm especially the bed quilts . Breakfast was especially good excellent choice . On site eateries . Area good for walking & bus stop outside so good connections to Sunderland with onwards via Metro & rail if required , sit back relax & enjoy the local scenery . Roker pier view from breakfast room . Thank you for our very pleasant time with you Jamsand

"quirky hotel"

5
Vickie P, Sunderland, England, United Kingdom 30/04/2018

Lovely hotel, nicely decorated with friendly staff. stayed in a normal double sized room with quirky decor, view wasn't great but we only paid about £50 including breakfast so can't complain. Lovely Italian restaurant (Italian farmhouse) and cocktail bar (poetic license) attached to the hotel we visited both of these during our stay for food and drinks breakfast in the leg there be crumbs was beautiful full English cooked to order and a variety of teas, coffee, pastries, fresh fruit salad and continental meats and cheeses to choose from best breakfast I've had in a hotel for a long time :-) only downside is the noise from the poetic license bar underneath our room as it's open til 1am we are a young couple so didn't mind too much but may put other guests off also a lot of noise from other guests in the corridors didn't ruin our stay tho and we will definitely be back but probably will upgrade to one of the sea view executive suites as these look lovely in th photos

"Romantic"

5
jessica18xoxox, Seaham, United Kingdom 30/04/2018

A lovely night away , room spotless , staff couldn't do enough , very reasonably priced room , drinks and food perfect will return. Great value and had a absolutely fantastic time which I'm very happy about

"Attention to Detail"

4
darenhd67, Yorkshire 20/04/2018

Nice Hotel with everything you need on site Coffee Shop/Tea Room, Great Bar, Italian Restaurant. The boxed in hot water pipe in our room (103) made the heat unbearable. There was also several long silver fish in the bathroom. The covered terrace is a great addition being a smoker however the heaters on one side don't work. The decking needs a power wash. The windows need a clean and I don't think the tables outside ever got a wipe down. As the heat was unbearable in the room, I decided at 10.30pm to go down to the bar for a drink. I got chatting to some local people outside on the terrace. At Midnight a guy from reception came out and asked if any of us were staying at the hotel to which I replied yes. He asked the non-residents to leave and for me to make my way back up to my room so they could clean the area?!?!?! I've never been ordered back to my room by a hotel before. Overall it's a nice hotel with a great bar and I would return IF they had a working fan in every room. We did request a fan and got a working one on the 3rd attempt but that one had a screw in place of where the speed button was meant to be.

"great location, good food, but rooms too warm"

4
diz23, liverpool 20/04/2018

Lovely spot on the sea front, and bus stop just outside too. Tried the Italian and the bar for food, both good, and their own gin rage was a bonus! Rooms are nicely decorated, but just too warm, and cant open the window more than 15 cm which didn't help. it wasn't a warm night, only 10 degrees, but +20 in the room easily, never even got into the bed, and sleep was intermittent due to the heat. Shame as otherwise all of my party enjoyed our mid week stay here.

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Hi diz23, thank you for getting in touch with your feedback from your recent visit to Roker Hotel. We're sorry to hear your room was too warm but pleased you thought it was nicely decorated. Please be assured we do value our customer comments, both positive and negative and do our best to make improvements based on feedback. We hope to see you back again soon!

"Pleased to leave a day early"

2
gilldon, sunderland 04/04/2018

I read the reviews which raised my expections for this visit, we usually stay in the Marriott Hotel but it was fully booked. Placed in to room 122 which didn't look bad, although there was no Tassimo or Roker Rock as in previous reviews, the view was roof tops and the fire escape and apparently we were unable to upgrade to a sea view room. The bed nearest to the wardrobe had the most uncomfortable mattress I have ever lay on so needless to say I hardly slept a wink especially with the heat, although I'd switched the bedroom radiator off and opened the window. The next morning my partner told me he had used the bathroom through the night and a load of silver fish bugs were there ugh!! I informed reception twice during our stay, no mention of moving us. As I had only seen 1 small one in the bath it didn't overly concern me although I wasn't happy about it until the morning we left and I saw a massive one with legs UGH!!! The 2nd morning of our stay my partner decided to have breakfast in the hotel,most of the continental wasn't there and he had to wait over 35 minutes for his cooked English breakfast. At 5.45 that evening we wanted a meal in the bar/restaurant and managed to find a table that was reserved from 7.45 (2 hours later) when we tried to sit down we were told we couldn't and the earliest meal we could have was 9.30??? The only good part of this hotel for hotel guests is the Italian Farmhouse where the service and food is second to none. The hotel bar was really busy nearly all of the time so there was nowhere to just sit and relax as there isn't anywhere in the reception area.

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear Gilldon Thank you for your feedback, I am sorry you didn't enjoy your stay at the Roker Hotel. We have taken your comments on board and have fed this back to the team Kind regards Craig

"Very impressed."

5
User 27/03/2018

I'm staying here on business and so far I'm very impressed, the staff are very friendly and extremely helpful. Excellent atmosphere in the hotel and everything is clean and tidy. The room is well equipped and very clean. Will definitely stay again.

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear Neil C Many thanks for your great review of the Roker hotel I am happy you have enjoyed your stay with us and look forward to seeing you again in the near future Kind regards Craig

"30th celebration"

5
Laura H, Birtley, United Kingdom 21/03/2018

My friends and family had arranged afternoon tea on 17th march for my 30th birthday. It was delicious! Waitress was very nice and advised us on best offers as thete were 7 of us. We stayed for the night too, the rooms were dab cert clean and spacious. The beds are so comfy. We are in the Italian Farmhouse too which again was great with a fab waiter who was very attentive. I would definitely come back to eat and stay

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Hi Laura H, thank you for leaving us feedback from your recent visit to the Roker Hotel. We're glad to hear you thought our afternoon tea was delicious and that you were pleased with the cleanliness and comfort of our rooms. We hope to see you back again soon!

"Afternoon tea"

5
Edith H, washington tyne and wear 19/03/2018

We had afternoon tea on Saturday 17th March. This was for my daughters 30th birthday . Their was 7 of us. The waitress was very helpful, she advised us that they had a special on. It was £20 for 2 people as their was only 7 of us it still worked out better to get 4 cake stands which we did. The scones, sandwichs and cakes were very good. We had some cakes left and they even give us cake boxes to take them home for our better half's. Only one bad point the room we were in was cold, we noticed that the other part of the room had a blow space heater. Only bad thing. Didn't spoil our afternoon I would certainly go back again.

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Hi Edith H, thank you for leaving us feedback from your recent visit to the Roker Hotel. We're glad to hear you enjoyed your afternoon tea. However, we are sorry to hear the room was cold. We hope to see you back again soon!

"Return To The Roker"

3
BucksLad186338, London, United Kingdom 15/03/2018

I have been using the Roker for years although we had not visited for awhile. The relatively recent refurbishments have improved the place although it does show its age in places (my wife commented that she felt as though she had spent the night on a camp bed - it was a late booking). The room and bathroom were clean and well maintained. Try to avoid a room above the ballroom/function area as this can be very noisy, certainly at weekends. The car park can be a bit of a nightmare to park in during busy periods, not helped by the sloping surfaces in places.That's part of it's charm as an old established hotel on the Roker seafront. There is a good sheltered glass conservatory area at the front of the hotel with heaters, this provides super views of the sea and is smoker friendly. The staff were generally friendly and helpful, breakfast was hearty and reasonable value.

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Hi BucksLad186338, thank you for getting in touch with your feedback from your recent visit to the Roker Hotel. We're pleased the staff were friendly and that you enjoyed your breakfast. However, we are sorry to hear about the noise. Please be assured we do value our customer comments, both positive and negative and do our best to make improvements based on feedback. We hope to see you back again soon!

"Craft beer and gin event"

2
User 10/03/2018

I was really excited to attend this event being a lover of the poetic license gin. Sadly this was a huge let down. The event was held in the large ballroom no atmosphere and only 2 gin stalls! You had to buy vouchers to purchase a gin which turned out to be more expensive than if you bought a gin in poetic license. The stalls were poorly organised no tasting and did not have 3 of the gins we asked for. Compared very poorly to an event I attended in Newcastle last year. The advertising of the event was very misleading and I still don't know what the ‘so much more' was supposed to be. I complained directly to the venue and even the response was very poor advising this was the first event of its kind. This is not the case they have ran gin events previously. We left early cold and very disappointed must try harder and take customer complaints seriously.

"Restaurant disappointing"

1
Buggeritwillthisdo, Perth, Australia 10/03/2018

Steer clear of the Nachos. The meat was dried up the cheese rubbery and whilst I ate it- it was rotten. To add insult to injury the waitress never bright back the change. She obviously needed it more than me. Won't be back.

"Lovely hotel, great staff"

4
johnmil7, Cockermouth, United Kingdom 05/03/2018

Stayed at the Roker Hotel for 1 night whilst working in the area, the hotel from the outside looks a little tired but as soon as you walk through the front door it's completely different. The hotel has a lovely welcoming reception area and the rooms are lovely albeit quite quirky with a nautical theme. Breakfast is a selection of fruits, pastries and cold meats with a wide selection of hot food cooked to order, the full English breakfast was fantastic. Evening meals are served in a choice of 2 bars or restaurants one Italian and one with a variety of options from burgers and steaks to a selection of kebabs and traditional pub food such as scampi or gammon. The hotel overlooks the sea front but my room 112 looked onto a yard. My only gripe was the room was way too warm, even with the radiator turned off and the windows open it was too warm for me

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Hi johnmil7, thank you for leaving us feedback from your recent visit to the Roker Hotel. We're glad to hear you enjoyed your breakfast and the theme of our rooms. We hope to see you back again soon!

"food excellent,pleasant staff"

3
chrisp22015, Nottingham, United Kingdom 01/03/2018

our first room117 had no cold water pressure so we could not have a shower. We got moved to room 115 lovely room great shower got into bed and lo and behold the thump thump of the entertainment all we could hear was the bass banging away until after midnight .The next night was the same I have just got over a serious illness so was so looking to my stay. The hotel itself is great we were just unlucky

"I spy with my big brass telescope................"

4
Pomtiddly, Gloucestershire 25/02/2018

The devil is always in the detail. And a lot of thought had gone into the detail of the design and refurbishment of the hotel rooms and public areas. Very 2018 and trendy. Although it was a shame that the blinds in front of the window in front of the big brass telescope in the seafront bedroom couldn't be moved out of the way so that you could see more than the inside of the blind.. The room allocated to me was an upgrade (quiet night?) and faced front. It was spacious, comfortable, in immaculate condition and very much of the moment. But the space could have been used better. With my laptop on the desk/dressing table I had to use the luggage rack to eat my room service from. Good job that there wasn't two of us in the room. And no spare socket to plug anything into without unplugging lights. So stylish but not very practical. On the bed was a home produce broadsheet newspaper that was in fact the "guest information". Brilliant idea. I read it cover to cover. 10/10 for whoever came up with that. From that I deduced that I could have any item from either restaurant during normal hours served in my room for a £5 tray charge, Fair enough. Unfortunately though the food failed to live up to the promises on the menu and the order I had given. Fair play the duty manager refunded the full meal without question and organised me some complimentary sandwiches. Breakfast was extremely good value, service was prompt, courteous and very friendly. There was more than enough that was good about The Roker to offset the room practicality issues and I'll trust that the gastronomic lapse was not typical so if I was in the area I would stay again.

"Lovely overnight stay"

4
CHJD, Durham, England 18/02/2018

Booked the hotel as a last minute option and booked a small double room for a really good price. The room was at the front of the hotel with s great view of the sea. The room was small but perfectly adequate with a lovely comfy bed. We are in the Italian Farmhouse downstairs , my husband had a pizza which you can watch them making , food was very good , 3 courses with wine for less than £50. There is also a lovely coffee shop ‘let there be crumbs' in the hotel and food is also served in the bar area. The gin bar was also really popular on the Friday night .our view from the room is attached , not bad for £42 per night ??

"Valentines treat"

4
joanne2724, Sunderland 17/02/2018

Stayed here last night..hotel is beautiful.room 130 defo must have been an upgrade to what i paid.stunning! Had a meal in the restaurant,the meal was terrible.no taste at all.tried to sit back in the bar after and there were no seats so retired to room early.shame as there is a lot of space for more chairs.breakfast was ok apart from hubbys very slimy poached egg.we ve had a lot better when we ve stayed a few times previous.top quality hotel...shame about the food!

"Great views over the sea"

4
Alan F, Bolton, United Kingdom 05/02/2018

A nice hotel with a great bar that serves locally distilled gin, Poetic Licence. The breakfast was good but the on site Italian was more like a School Canteen and the tables were sticky. Generally the staff were very professional and friendly. The rooms are well equipped but a little cluttered. Wi-fi was slow but free. Our coffee machine did not work but we were given a replacement kettle. Good value hotel with nice views over the sea and free car parking.

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear Alan F Thank you for your review of the hotel, I am happy that you enjoyed your stay and found the staff to be professional and friendly. We have a new manager at the Italian Farmhouse who is looking after standards and will ensure that this is an area that is looked into Kind regards Craig

"2 nights in a location inexpected for sunderland"

4
joelle m, Crawley Down, United Kingdom 03/02/2018

the hotel is very well situated. taking the breakfast with view on the sea and the light house is a plus point as well as the fact that it is accessible by feet to the town center. The staffs are really helpful and nice. Several restaurants on the same site which is also practical. the hotel is beautifully decorated. Only inconvenient is the noise, Really not well insolated. really good for the price

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear Joelle M Thank you for your review of the Roker hotel, I am very happy that you enjoyed your stay with us and that you gave us such a great score - I am sorry about the noise Kind regards Craig

"Seaside Hotel."

4
edwardtate, South Yorkshire, United Kingdom 29/01/2018

Got a great deal- £40-00 per room "bed and breakfast". Saturday night until Sunday morning. Booked 2 rooms. - Got room 105 (Brilliant) and 112- both very good standard decor/ amenities. 105- No problems.-different corridor to my room number- 112-This corridor is near/ over the bar/ discotheque. (Did not know this when unpacking) On return to the hotel about 11pm ish , the bar area, and disco noisy and had guests from the afternoon reception there. In the room (and presumably all rooms on "our corridor" ) vibrating with the noise from down stairs. At about 00-20hrs I telephoned Reception, and asked if the volume could be turned down? and what time did the "disco" finish?. The noise was turned down slightly (result) but still loud. At 01-00am the disco finished. Did sleep afterwards, but there was still footfall in the corridor as folk where heading for their rooms on our corridor.In most hotels "calls are logged", time and request? Breakfast excellent. I would have not booked if I had known a wedding reception was taking place, and my room was over/near the bar disco area. On check out the receptionist acknowledged our "keys being handed in, and that the 2 rooms we had used where vacant". Was not asked about our stay, so packed the car, and left. It could have been an excellent stay......but the noise, and lack of a good nights sleep let our stay down.

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear edwardtate Thank you for your review of the Roker Hotel, I am sorry about the noise that you have experienced and can only apologies for this. I am glad that breakfast was enjoyable Kind regards Craig

"Beside the seaside - lots of great little additions"

4
Rob K, Thornton Cleveleys, United Kingdom 19/01/2018

Seaside location with views of Roker pier and lighthouse. Free on-site parking at the front and rear of the building. Inexpensive twin room with free wi-fi and lots of little extras, such as Roker Hotel rock, notepad and pencil, complimentary toiletries and the novel and informative Roker Reporter. Nautical themed room, clean and comfortable. Booked through Best Western, but appears to be independently owned and run. Breakfast included continental buffet and hot dishes cooked to order. Disappointingly Eggs Royale weren't on the menu, despite featuring in the ‘Roker Reporter'. Note breakfast is served until 9am, after which everything was cleared away. We sat down at 8.30, by which time juice and pastries were almost all gone. We enjoyed the Smart TV, loved the option to loan a bike for free from reception, and enjoyed eating in the hotel's Italian restaurant (see separate review). Disliked the noise of music from the breakfast room below which started at 7am and housekeeping staff shouting to each other outside our room. Not great for guests who need to sleep later into the day. Still a good hotel which we wouldn't hesitate to book again. If this review was helpful, please be kind enough to click the button below.

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear Rob K Thank you for your kind review of the Roker hotel, I am glad that you enjoyed the bedrooms and the small novelties. The Roker Hotel is Best Western Premier Collection so its part of the Best western family but independently owned and operated. We hope to see you again in the near future Kind regards Craig

"A week stay for work"

5
User 10/01/2018

Thought an odd sea frontage building , then inside .wow very classy and boutique. Staff very presentable and plesent. Room was more basic than expected, usual refinements. Had a sea front view..sun rise at 4am was lovely. Food varied choice , relatively quick dependant on time.But very good. Breakfast lay out was splendid , such choice , cooked was to order so freshly done. Over looking the lighthouse , nice for a evening walk out there after a beer or two. Definitely go back again . Would recommend. Can be lively on a hot evening..Great atmosphere.

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear Peter S Thank you for your great review of the Roker Hotel, we look forward to seeing you again in the near future. I am glad you enjoyed our views as we do Kind regards Craig

"Recent visit! "

5
shaunnewbrook1989, South Shields, United Kingdom 08/01/2018

I had a very pleasant stay here recently with my partner, rooms were great and very clean and ready on the check in time given, staff were very friendly and always there to help with a smile! Definitely return again!

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear shaunnewbrook1989 Thank you for your great review of the hotel. We look forward to seeing you again in the near future Kind regards Craig

"Recent stay"

5
adamsmith0105802, Durham, United Kingdom 08/01/2018

Recently attended the hotel for a wedding and could not fault the staff for making it a special day for our family. The rooms we had were all fantastic and very clean and to a high standard, not to mention at an excellent rate. It was really was a first class service from start to finish and I would highly recommend the hotel for a wedding or function.

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear adamsmith0105802 Thank you for your great review of the hotel. We look forward to seeing you again in the near future Kind regards Craig

"NYE"

4
bex47, Sunderland, United Kingdom 07/01/2018

We went to the NYE party in Let There Be Crumbs and we also stayed over. The food was great quality and really tasty! The venue for the party was lovely but at times a bit mismatch. We had eaten our starter and main course then a singer came on. I can't criticise her voice, but when you've had 2 hours of upbeat music you end up feeling slightly depressed listening to slowed down, boring renditions of popular songs. We ended up going to the Poetic License Bar until the disco started in Let There Be Crumbs. The bedroom we had was small but comfortable enough, we slept well. Breakfast was tasty but very small portions. Although there were plenty of pastries to pick from, the cooked breakfast was on the minimal side. The lady on the desk didn't ask how our stay was when we checked out. Although we had nothing to complain about (other than no hot water on the evening or next morning for a shower!) I found this odd and slightly rude. I would stay here again but unlikely that I would attend a party night again.

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear Bex47 Thank you for your review of the Roker hotel, we have taken your comments on board and hopefully will see you again in the near future Kind regards Craig

"Quirky hotel"

4
User 04/01/2018

Quirky hotel with boutique rooms, the rooms are quirky with a beach theme, the only problem was it was very noisy due to an event going on downstairs however this wouldn't stop me from staying again, the restaurant and bar are lovely and perfect as they have an excellent gin selection from their inhouse distillery

"Boxing Day stay"

4
Daveiow, Isle of Wight 04/01/2018

Just a quick overnight stay at the roker, was a good stay apart for a bit noisy (expected) outside. Comfy Bed and a great Breakfast were the highlights. Also make sure you get a bottle of Gin to go home with !!!

"Room access & heating"

2
User 02/01/2018

Arranged a room with a cot for 1 year old baby. Then had to climb up 2 flights of stairs then down 4 flights of stairs to get to the room. Could not control heating - so had to leave ground floor window open all night.

"Family wedding and accomodation"

5
Chris C, Altrincham, United Kingdom 01/01/2018

Attended a family wedding 30/12/2017. Refurbishment is excellent and drinks choices were great. Function suite was a very good size and accompanying bar moderately well stocked. The staff were quick, polite, and were managed by an excellent supervisor who I regrettably didn't get an opportunity to thank for her fantastic work. Our room was clean and had a boutique nautical feel (furniture and peripheral items). From a practical perspective the bed was comfortable, bathroom spotless and well stocked snack basket and coffee machine. Wonderful view of the pier. Somewhat pricey at £150 full price (We had a 10% discount for wedding) but would consider staying again as a treat.

"Standard room small - Bridal suite AMAZING!!"

4
User 01/01/2018

Myself and partner visited the Roker hotel on 29 December 2017 as we were attending a wedding there the following day. I had booked a standard room and initially there were going to be 3 of us, but my 2 year old was not very well so she stayed at home. It was as well as the standard room would not be able to accommodate a travel cot. I was quite surprised just how small the standard rooms were, yet the en suite bathrooms were very spacious. Didn't make much sense. We checked in at 8.45 pm and as I was not happy with the standard room I asked for an upgrade, and as it was late the receptionist gave us the bridal suite for an extra £30. The bridal suite was amazing!! I would most certainly recommend upgrading. We were told that food would be served in the bar until 9.30 pm but much to our disappointment the bar staff said that last orders are taken for food at 9.15 pm which was when we arrived at the bar. I explained that the receptionist had said we could get food up until 9.30 pm but they informed us the kitchen was closed. Very disappointing as we had to then go back out in the car driving around to find somewhere to eat which was the last thing we wanted after a 4 hour journey up to Sunderland. Breakfast was good, and staff at reception, and breakfast were very attentive.

"Anniversary"

4
User 28/12/2017

We recently stayed at the roker hotel for our anniversary and it was lovely. Staff were friendly and.the themed room was lovely with a great sea view! We were a little disappointed by breakfast as.it was really busy and there was one staff member on and barely any food at the buffet left but overall the stay was pleasant and.we had a nice time.

"excellant night"

5
markaR8637CV, peterborough, United Kingdom 28/12/2017

really impressed will definitely stay again but next time in the summer as it was freezing outside haha room service was a bit shabby & security was ushering people out before bar actually closed the Italian restaurant was amazing, very good service & the food was lovely & at a very good price, highly recommend eating there as hotel restaurant was closed which was dissapointing but Italian more than made up for it very enjoyable stay overall.

"Fuming"

1
Rundeed, Sunderland, United Kingdom 28/12/2017

Me and my family have been coming to the roker hotel for a boxing day meal for almost 15 years now. We pre-ordered our meals in the poetic license restaurant but still waited an hour and a half for any food to show. We had to ask for our starters after the first hour passed and made it clear we weren't happy about the wait. The manager offered us 2 free rounds of drinks ' as long as it wasn't grey goose' he said. The waitress then came over and said soft drinks only, so we carried on ordering our usual drinks anyway and ignored this offer. When the starters eventually arrived, they were barely warm enough to eat and were served separately so i ended up eating on my own. I wasn't told what the soup of the day was so didn't even know what I was eating, but I ended up leaving most of it as it was Luke warm. Once our mains arrived after nearly 2 hours, they were barely warm too. It was the first thing we all noticed. My children were looking forward to their meals but said they were cold so left them. I ordered pulled pork but it was more like cubed pork, my mother ordered salmon and king prawn kebab, but there were no prawns on it. She was then given a bowl of prawns separately after she had left her food as it was cold and dry she said. My husband's burger was burnt then microwaved so was very tough. Again we made our feelings clear, but not once did the manager apologise or try to rectify this. We noticed him approaching other tables when other people were complaining of exactly the same issues as us ie. Cold food, bland etc and told them they didn't have to pay, however he seemed to avoid us and just hung around the bar area. We decided to our kids disappointment, not to have our desserts as we didn't have the time to wait any longer as we were supposed to be meeting up with long distance relatives after our meal. We asked for the bill 3 times within another half hour of waiting for it, and when it arrived it wasn't even our bill. At this point there was no way I was waiting any longer so I put on my coat and approached the manager, to voice my opinion on the service received, he said nothing was his fault as he hadn't received our emailed order, to which I replied, it wasn't my fault either but order or no order, you shouldn't wait almost 2 hours for a meal, then a further half hour for the bill, it's not as if the restaurant was busy at all, and their were plenty of waiting staff, who were all doing their best. Clearly the problem lies with the chef and very poor management who couldn't have cared less, and who's attitude was very poor. I told him I wasn't paying and was leaving as I wasn't prepared to wait any longer, however my family were told to only pay half of someone else's bill. When i got home my long distance relatives had left to go home so I didn't get to see them, so thanks roker hotel for totally ruining my day. I have now changed my whole perception of the roker hotel which was my wedding venue, and will no longer recommend. A simple apology would have made all the difference. I was leaving. However my family were informed we could have our meal for 50% off. It wasn't even worth that. However my family paid half of someone else's bill then we left.

"Poor Restaraunt "

2
Martin C, Durham, United Kingdom 27/12/2017

Stayed twice in late December. First night ordered food. 1 of the items was not what we ordered. Chicken lollipops were ordered and instead they sent two tiny chicken wings the size of a thumbnail. when i questioned the waitress she said thats all we have. Still charged me the full price. I tried to explain but the young waitress just couldnt help at all. Very poor service and customer care.

"Great stay"

5
Tom W, Newmarket, United Kingdom 22/12/2017

I stayed at the Roker Hotel from19-21 December for my daughter's 50th birthday. The staff were excellent and very friendly and the service was very quick. The food was good in the Poetic Licence on both occasions we dined there. The room was clean and comfortable, I will certainly stay here when I come back to Sunderland. Thank you.

"New Year's Eve function in Ballroom"

3
456David, Sunderland, United Kingdom 21/12/2017

Attended with family members - wife, brother, son and daughter-in-law one year. Had adequate if somewhat rushed formal meal - staff were wanting to attend their own festivities. Access difficult - need to negotiate several flights of stairs via front door, or one steep staircase at rear, albeit fitted with chairlift. Ambience only average at best, for prices charged. Went for dinner only, so can't comment on other hotel amenities.

"Thoroughly enjoyable"

5
Nin B, Rugby, United Kingdom 20/12/2017

We needed a bed for just one night whilst visiting family but will definitely return for a longer stay. This hotel was perfect for our needs, a beautiful building with spectacular views, amazing attentive staff, and food to write home about. We will be back.

"Wedding day waste of money"

1
Nic w, Newcastle upon Tyne, United Kingdom 20/12/2017

We booked the let there be crumbs venue for our wedding evening reception after falling in love with the place and being promised everything in the glossy brochure, first of all our guests had the most amazing time however they would have had the same experience with better service at the local social club, as bride and groom everything was a shambles the level of service is disgusting, the “temporary” staff are hopeless, the wedding planners have no interest once you pay a deposit in fact the wedding planning is a joke, don't expect your room to be ready when you arrive, expect to be told and any guests you arrange rooms for that you have to pay for the room again, expect to be told to move when your welcoming your guests as your in the way, in fact don't expect any service, one last point don't offer any feedback as it will be your fault or the fault of the temp staff that they magically cannot find to to ask Save your money and hire anywhere else but this place

"Brilliant stay"

5
User 14/12/2017

Fantastic stay at the Roker hotel, really nice facilities. Room with a sea view and comfortable bed. Breakfast was ok but staff were excellent. Would recommend staying - must try there Gin from there bar, distillery on site which was a nice feature

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear Hayley247 Many thanks for your kind review of the Roker hotel, I am delighted that you enjoyed the Gin and also our comfortable beds Kind regards Craig

"Fantastic weekend away"

5
Andrea B, Wetherby, United Kingdom 12/12/2017

This is our second visit here and again we weren't disappointed. we had a very relaxing and enjoyable weekend and would recommend anyone to come here, the views are lovely. Overlooking the sea is great and there are plenty of free parking. We stayed in room 145 and next time we come i will be re booking this room, there was plenty of space, clean. The room was cleaned while we where out on the Saturday. Fresh towels and top up of biscuits. Robes and slippers were offered also which was a great addition. One slight niggle was there wasn't a full length mirror. The atmosphere in the hotel in warm and welcoming with very friendly staff. There were Christmas parties all weekend and even though there was slight noise, it is Christmas so was to be expected. Again the breakfast is plentiful and really tasty. We had full English both days with as much continental, tea, coffee and toast as you want so you don't leave feeling hungry. A short journey into town and you have the best of both worlds, busy or quiet. What more could you ask for. Will def be returning again.

TavistockHospitality, General Manager at Roker Hotel, BW Premier Collection, responded to this review
Dear Andrea B Many thanks for your great review of the Roker Hotel, I an delighted that you enjoyed our facilities, I am sorry about the full length mirror but we do have a 8ft by 6ft mirror on the first floor corridor for future reference. We look forward to seeing you again in the near future Kind regards Craig

"Xmas party "

4
User 04/12/2017

Had a very good night at the Christmas party. Food very good considering how many people they ha£ to serve at once.. the bloke singing as “buble” “olly” and “garybarlow” was dissapointing.. just a straightforward disco would have been better... Rooms were lovely but hot!!!

TavistockHospitality, General Manager at Roker Hotel, responded to this review
Dear Kaz1521 Many thanks for your review of the Roker hotel, I am glad you enjoyed your party night but sorry the entertainment was a garrytastary - We hope to see you again in the near future. Kind regards Craig

"Short Break"

4
David W, Market Drayton, United Kingdom 04/12/2017

Friendly welcoming hotel on the sea front at Sunderland. Food in the bar and the Italian restaurant down stairs very good. Room comfortable with a good bathroom. We enjoyed our short stay and may well return. Don't leave without trying the Gin distilled on the premises.

TavistockHospitality, General Manager at Roker Hotel, responded to this review
Dear David W Thank you for your great review of the Roker Hotel, We look forward to seeing you again in the near future. I am glad that you enjoyed your gin which is a regional favourite Kind regards Craig

"Fantastic!"

5
Natalie H, Rochdale, United Kingdom 27/11/2017

Myself and my partner stayed here the night of our wedding. Absolutely fantastic! the rooms are beautiful, clean and spacious. The staff are extremely friendly. I was greeted by a lovely lady on the reception desk (Denise) and she was an absolute gem. She provided us with all the information we needed, nothing was a problem and she went out of her way to ensure our stay was memorable. I would recommend this hotel to anyone.

TavistockHospitality, General Manager at Roker Hotel, responded to this review
Dear Natalie H Many thanks for your great review of the Roker Hotel, I am delighted that you enjoyed your stay and have given Denise a special Mention - i will make sure she is made aware. We look forward to seeing you again in the near future Kind regards Craig

"Very Happy Friendly comfortable hotel"

5
Marie A, Lincoln, England, United Kingdom 22/11/2017

My family were travelling North to visit family and decided to book in the Roker Hotel, I'm so glad we did. The rooms were very comfortable, clean and spacious. We dined in the Italian Restaurant and weren't disappointed. We were made to feel very welcome throughout our stay, the staff were very friendly and nothing was too much trouble. We will definitely stay here again and would defo recommend.

TavistockHospitality, General Manager at Roker Hotel, responded to this review
Dear Marie A Thank you for your feedback of the Roker hotel, I am very happy that you enjoyed the Italian restaurant and would be welcome back again Hopefully see you again in the near future Kind regards Craig

"Very Nice Hotel"

4
wanderer505, Durham, United Kingdom 21/11/2017

We stayed here one weekend in November and really enjoyed it. Staff are very friendly and helpful and the food is superb. The bar area did get very busy on a Saturday night and they could have done with more bar staff being available. The only "problem" really was that everywhere was too warm. We found it quite difficult to sleep without the window being open but then we had traffic noise. Don't let this put you off though. Its is a very nice hotel with superb views of the beach and Roker Pier and we would stay here again

TavistockHospitality, General Manager at Roker Hotel, responded to this review
Dear Wanderer505 Many Thanks for your review of the Roker hotel, I am delighted that you enjoyed the hotel, apologies for the heat. With the size of the hotel we do find it hard to manage Kind regards Craig

"Lovely hotel to stay"

5
dianaseahouses, Seahouses 16/11/2017

My husband and I decided to stay at the Roker Hotel for one night on our journey to visit friends. Upon arrival we were pleased that we had booked a room with a sea view it was lovely also the room was of a higher standard that we thought it would be. From the moment we arrived the staff were excellent nothing was too much trouble. We decided to have our evening meal in the Italian Restaurant we were not disappointed the choice of food and presentation and taste were excellent. We were also pleased with the breakfast in the morning on the whole our short visit was excellent. We would definitely stay here again.

TavistockHospitality, General Manager at Roker Hotel, responded to this review
Dear dianaseahouses Many thank you for your great review of the Roker Hotel, I am very glad that you enjoyed the Italian restaurant and that your experience was to a great standard. We look forward to seeing you again in the near future. Kind regards Craig

"Genuine caring staff"

4
english_audrey, Lincoln, United Kingdom 12/11/2017

I unexpectedly found myself travelling solo for my visit - supporting a family member at the Great North Run. This was my first visit to the area/north east & having heard about the famously friendly people I experienced this first hand, during check in etc. I was genuinely cared for in the bar & resturant areas, first impressions & all that. I was fortunate enough to be able to find parking space at the front of the hotel. Breakfast & coffee shop first class. Other hotels could learn a lot from the coffee shop most impressed. I hope to return.

TavistockHospitality, General Manager at Roker Hotel, responded to this review
Dear english_audrey Many thanks for your great review of the Roker Hotel, I am happy you enjoyed our Breakfast and Coffee shop - We take great pride in let there be Crumbs. We hope to see you again in the near future. Kind regards Craig

"Giving praise where it is definitely due"

5
Bryan W, Tyne and Wear, United Kingdom 09/11/2017

First time customers at the Roker hotel, Farmhouse Italian restaurant. The service was excellent and the staff particularly friendly and helpful. The meals we had were very reasonably priced, promptly served, presentation very good and the food was to die for. It was an anniversary celebration and it was wonderful and yes I am sure we will be back. Thank you

TavistockHospitality, General Manager at Roker Hotel, responded to this review
Dear Bryan W Many thanks you for your kind review of the Italian farmhouse, we are glad you have enjoyed your night with us and look forward to seeing you again in the near future Kind regards Craig

"Bit of a disappointment "

3
ClareHayward, Middlesbrough, United Kingdom 30/10/2017

Arrived Saturday for an overnight stay. Our room was at what I think is the furthermost part of the hotel, a right trek; up and down stairs, like a maze. Shower was broken and the noise from the room upstairs was ridiculous. Could hear everything going on, creaky floorboards, drawers opening, water running. Was just expecting a bit more. On the plus, it has Poetic Licence bar

TavistockHospitality, General Manager at Roker Hotel, responded to this review
Dear ClareHayward Thank you for your review of the Roker Hotel, I am sorry about he noise that you experienced whilst on your visit to the hotel. I am grateful for your feedback as we can use this for future guests. I am happy that you enjoyed the Poetic License Bar Kind regards

"Drinks, Dinner & Overnight Stay"

3
User 22/10/2017

Outdoor 'smoking' terrace at front of the hotel is perfect, the heaters work a treat & we had a very enjoyable afternoon sampling the extensive cocktail menu! Dinner in the Italian restaurant downstairs was delicious. However, the room was a bit of a let down.. looked like it had just bn decorated but very poorly finished indeed. Plus it was very dark... I'm glad I didn't have to get ready in there before going out fr the afternoon. The bed seemed comfortable although I didn't sleep well at all as the room was sooo warm. We decided not to go down fr breakfast the next morning but before we could make tea & coffee in the room we had to take our all of our clothes out of the wardrobe & lie them over a chair because the kettle is fixed in the bottom of the wardrobe & our clothes were in the way... silly idea. Hotel is great fr drinks & food but the room didn't meet our expectations

TavistockHospitality, General Manager at Roker Hotel, responded to this review
Dear Mandy S Thank you for your review of the Roker Hotel, I am sorry that the bedrooms were not up to your expectations. I am glad however that you enjoyed the Poetic License bar and also the Italian restaurant Kind regards

"Disappointing!"

2
User 22/10/2017

Stayed here overnight for a family wedding. On arrival the hotel looked great, lovely bar and the check in staff were very helpful. The wedding itself was fantastic but next time I wouldn't stay over. In between the service we quickly took our bags to the room, our first quick impression was a strange smell and that the room was very small and dark. We joined the wedding again and didn't get back to our room till midnight. Upon getting into bed we noticed the pillow case was a yellow colour compared to the other white ones. The room was really hot and could of done with sound proofing. The toilet cistern was constantly running water which we could hear all night long and there was quite a lot of tiny flies in the bathroom itself, the shower head was to heavy for the stand so I had to hold it to get a shower. Breakfast again was not the best but the staff were helpful when I had to tell them the apple juice dispenser was leaving black floaters in my glass. We got this room at a discounted price of £85 which I felt was not great value for money, I would of been really disappointed had I of had to pay full price! Such a shame as this was a fab wedding venue and the staff were again quite helpful and location is spot on

TavistockHospitality, General Manager at Roker Hotel, responded to this review
Dear A trip Advisor Member Thank you for your review of the Roker Hotel, I am sorry that the room was not to your satisfaction - we pride ourselves on cleanliness and have asked for the Housekeeping department to look into the issues that you found on your recent stay. I am thankful of the comments and we can use these so hopefully future guests can avoid these issues. I am happy that you enjoyed the venue for the wedding and enjoyed our Poetic License Bar Kind regards

"Business Lunch"

5
Travelingjohn123, Peterlee, United Kingdom 20/10/2017

Went to a business lunch meeting at the Roker Hotel and can honestly say I was seriously impressed by the quality of the food. Monkfish tail in a Thermidor sauce was absolutely superb and the tastiest best quality plate of food I have had in a long time. We ate from a limited menu but everyone said how impressed they were with their meals also. I would definately return on the back of the meal I'd eaten and totally recommend. The decor and furnishings were excellent and an amazing view out to the sea.

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi Travelingjohn123, thank you for leaving us feedback from your recent visit to Roker Hotel. We're glad to hear such lovely feedback and we hope to see you back again soon!

"Weekend away"

4
Perrycj, Ruislip, United Kingdom 15/10/2017

Came here with my family for the weekend, the woman behind reception was very nice and talkative, which made a good 1st impression. Checked in and the rooms were ideal size, clean, spacious & well decorated. The bathroom was nice & big (even had a bath). The bed was comfy. The bar area was really nice & had a good atmosphere about it, later in the evening after 7 it's turns into a lively bar for the locals. Food was ok. Had the pie, just being fussy now it's wasn't as rich or crumbly as I hoped but was still nice.. Overall it was a lovely hotel with amazing views would defiantly stay again

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi Perrycj, thank you for leaving us feedback from your recent visit to Roker Hotel. We're glad to hear such lovely feedback and we hope to see you back again soon!

"Friendly, convenient beach hotel"

5
jim w w, London, United Kingdom 13/10/2017

Overlooking Roker Beach, a short walk from the university and Sunderland centre, this hotel is one of the best. Reasonably priced with lovely views from the front rooms, a great selection of gins and real ales and a good bar food range. The outside area overlooks the sea with heaters if it is a little chilly. Room 131 is perfectly adequate with no view and priced to suite, room 143 is spacious with great sea views.

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi jim w w, thank you for leaving us feedback from your recent visit to Roker Hotel. We're glad to hear such lovely feedback and we hope to see you back again soon!

"A gem in the North East"

5
Russ L, March, United Kingdom 11/10/2017

This was a.break sourced and booked for us. Although not particularly inspiring when we arrived late in the evening this hotel proved to be an excellent stay. The room was stunning with quirky touches such as a telescope and search light. The bed was huge and there was a mammoth bathroom with two person Jacuzzi bath as well as a shower. There was also a small dressing room for storing luggage. In room there was a splendid coffee making machine and the window seat was great for taking in the sea views that were fantastic. We didn't use the hotel for breakfast but we had meals in the Italian restaurant and bar areas. These were both excellent and good value. Service was top notch. The hotel has a "distillery" and an extensive range of gins to sample. There are good drinks deals and generally this a great hotel to sit in the sun eating and drinking. A great location to explore the North East coast - new to us. The beach across the road was as good as anything I have experienced overseas recently; I can thoroughly recommend this hotel an would suggest the room upgrade is well worth it to make the stay that little more special.

"Too hot to sleep"

3
maureen h, Thrapston, United Kingdom 08/10/2017

Room felt very claustrophobic, not the small size and dark decor and furniture did not help, however spotlessly clean and comfortable bed. No noise disruption as some people have had. Breakfast very good, in house restaurant, the Italian farmhouse was excellent and the coffee shop /patisserie also really good

"The menu?????"

3
Colin B, Peterborough, United Kingdom 07/10/2017

Spent a couple of nights here, booked a sea view room which was huge with a large bath room with lovely fluffy towels and bathrobes. It was also very clean. Only thing was instead of a kettle and tea/coffee sachets we had a coffee making machine, which when we eventually got it working made the most disgusting cup of tea we had ever had. So if we ever come again Roker, kettle and tea bags please. We went done to breakfast on the first morning and were given a choice of tables by the waitress, who then said I'll get you the menu (Note singular). This arrived a moment later and we gave her our order, my wife not wanting everything on the cooked breakfast gave what items she wanted. Then it arrived, a short time later some of the items on my wife's plate had been doubled up, 2 fried eggs, double tomatoes double fried bread. When she commented on this the waitress said the chef didn't think there looked much on the plate (which was the idea of the order in the first place} it appears what you have to have 1000 calories for a breakfast and if you don't order some item they make up with others. Apart from not wanting all the food, it is a financial waste to the company reducing profits etc. Oh yes The Menu was then removed from our table and given to another diner (Perhaps if you didn't double up on food you could afford more menus!!!!!)Meals taken in the Italian and Poets restaurants were fine. Beer a bit expensive to my mind.

"Friendly Hotel ByThe Sea"

3
Heather P, London, United Kingdom 02/10/2017

The staff at this Hotel are kind, friendly and helpful. The Hotel is extremely busy and noisy at weekends. The bedrooms are clean and have everything you may need. The breakfast was included in the price and was poor. The scrambled eggs were cold, hard and horrible. The sausages and bacon in the same large serving dish and were not nice.

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi Heather P, thank you for getting in touch with your feedback from your recent visit to Roker Hotel. We're sorry to hear you didn't enjoy your breakfast. Please be assured we do value our customer comments, both positive and negative and do our best to make improvements based on feedback. We hope to see you back again soon.

"LOUD!!!! "

2
User 02/10/2017

We stayed over for one night in September at the Roker unexpectedly as we had booked a room at the Beach Lodge but found it was being renovated on arrival so instead we had been allocated a room in the Roker. First impressions were good! it was busy and nicely decorated and had its own bar and restaurant. The issue we had was that there was a wedding reception on and our room was located directly above the function room and the music was booming! It stayed that way until after midnight despite several complaints ( It literally sounded like the dj was at the end of the bed!) Reading other reviews this is obviously a known issue and that room should never be let whilst a function is on. The staff weren't overly helpful and never asked anything about the stay when checking out. We managed to get a small refund thanks to Best Westerns team getting involved. I definitely won't be staying here again and I wouldn't recommend anyone looking for a decent nights sleep does either.

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi Android17, thank you for getting in touch with your feedback from your recent visit to Roker Hotel. We're sorry to hear this. Please be assured we do value our customer comments, both positive and negative and do our best to make improvements based on feedback.

"Shocking"

1
tracy1992, Sunderland, United Kingdom 02/10/2017

Stayed here for one night along with friends. Granted we got a half price stay voucher through our local radio station but i still had high expectations seeing as the rooms have been 'done out'. Check in was fine, no problems until we got to our room - no 123. Tiny dark room with the smallest 'double' bed ever, really bad smell in the bathroom so had to keep the window open, light fittings were thick of dust, cobwebs on the windows, dirty silicone around the bath, small tv on the wall which wasnt even central with the bed, the view from the window was terrible - there was a fire escape which meant we didnt dare leave the window open seeing as there was direct access from the back lane below. This made the room red hot through the night.The plumbing system throughout the place needs looking at as everytime time another room flushed the chain it sounded like a steam train was going through our room which kept us awake ! Tea & coffee facilities in the room but were in the wardbrobe so the kettle could only be turned on in the actual wardrobe ! Crazy .. Had the worst sleep ever. Breakfast was included so we went for this, offered tea, coffee etc & the usual continental stuff along with a few choices so we opted for the full english. Bacon was really fatty & had a grease taste to it, fried bread was also too greasy, sausage didnt look cooked, black pudding was luke warm & wasnt fresh, fried egg had no runny yolk, beans were dried up, hash browns were really greasy but the 1 mushroom was fine ! Practically left the lot. Checked out ok, but nobody asked me how our stay was. This was our first & last time here. Really disappointed .. The Italian restaurant downstairs was fab though & was the lad who served our drinks in Poetic Licence.

"Terrible night's sleep"

1
User 26/09/2017

Firstly let me say that we have stayed here before midweek and we were very pleased. We returned this week on a Saturday and booked a "Superior Room", which as others have said, are very comfortable with brilliant sea views. The problem with this stay was the fact that the superior room was immediately over the bar - on a Saturday night they play music (very loud music) until after midnight. An indication may be that we had the TV turned up to 40 (12 was the level we could hear in the afternoon). Even at this high level the music was very obtrusive. As an icing on the cake thing, the WIFI was unusably slow also - no WIFI range extenders were available. We complained to Reception on Sunday morning and they gave us a 50% rebate on the room, however a rare opportunity for the two of us to escape to a hotel was ruined and I would not risk staying at the hotel again.

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi Martin H, thank you for getting in touch with your feedback from your recent visit. We're sorry to hear about the noise. Please be assured we do value our customer comments, both positive and negative and do our best to make improvements based on feedback.

"Lovely Boutique Hotel"

4
MrsDigibit, Durham 24/09/2017

Comfy room. Nicely decorated, querky! Mattress a little soft for us. Great sea view. Lovely big bathroom. Stayed in 146 the cardomom room at the front. Lovely furniture. tea & coffee in room. Great buffet breakfast and we had eggs Benedict. Good value for money. Nice bar and next to Poetic License another lovely bar and restaurant.

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi MrsDigibit, thank you for leaving us feedback from your recent visit. We're glad to hear such lovely comments and we hope to see you back again soon!

"Great food and excellent service "

5
raymond p, Sunderland, United Kingdom 22/09/2017

Called into the roker Italian restaurant on the off chance of getting a table .. we were not disappointed,, the staff were attentive from the start,, made to feel really welcome,, The menu choice was really good, plenty of meal deals,, but with the same quality of a good Italian restaurant,, It's been a while since we have been to this restaurant,, but after tonight it won't be long before we are back

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi raymond p, thank you for leaving us feedback from your recent. We're glad to hear you enjoyed your visit to The Italian Farmhouse and we hope to see you back again soon!

"Fabulous place!"

5
User 17/09/2017

8 of us were at Roker for a family gathering. We all loved the hotel. The rooms were great and very well decorated. Huge bathroom with big bath! Breakfast was really good and great value. And the bar - fantastic gin selection and of course plenty of beers and lagers. Food was lovely too! Staff really friendly and helpful. Would definitely stay again and recommend highly.

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi, thank you for leaving us feedback from your recent visit. We're glad to hear such lovely comments and we hope to see you back again soon!

"Lovely hotel"

4
suziecp, Darlington 17/09/2017

We stayed here due to attending a wedding....it was a lovely hotel. Room was big enough for the two of us. I liked the quirkiness of the decor. Our room didn't have a view but it didn't bother us. There wasn't anything I didn't like about this hotel...apart from the bar where the wedding was had no white or rose wine do had to go downstairs to get my drink. We would come back to this hotel for the air show next year I read on here that there wasn't many car parking spaces on the front of the hotel but there is an overspill car park at the back with security cameras and you can get to reception by coming through the entrance at the back.

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi suziecp, thank you for leaving us feedback from your recent visit. We're glad to hear such lovely comments and we hope to see you back again soon!

"Lovely hotel, sea front location"

5
KimFisher, Tividale, West Midlands 13/09/2017

Staff very friendly. Good location. Very busy in the evenings. Unable to get a table to have drinks with friends we were away for weekend with. Loud music, bouncers on the door. The in place for young locals it appears. Breakfast very good.

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi KimFisher, thank you for leaving us feedback from your recent visit and we hope to see you back again soon!

"Lovely visit - great Poetic License bar!"

4
Hilary S, Bedale, United Kingdom 06/09/2017

As gin fans, we stayed at The Roker Hotel specifically for the Poetic License bar (which was fabulous in every way!). The hotel has recently undergone a refurbishment and is rather lovely. The rooms are rather stylish although there were signs of wear and tear with the carpet and the bathroom but it didn't bother us. The hotel has a very strange set up to get to the rooms - there are lots of stairs, in lots of directions so if you have mobility problems I'd let the hotel know so they can choose the right room for you. We slept well and thoroughly enjoyed our visit. The presentation of the cafe and the bar is great, as is the entrance to the hotel. It was lovely to have dinner looking out over the sea, watching the sun set. I wasn't the biggest fan of breakfast (although I think that was more about what I chose; my husband certainly enjoyed his!) and service was very slow. Despite that, we'd certainly recommend the hotel.

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi Hilary S, thank you for leaving us feedback from your recent stay at Roker Hotel. We're glad to hear you thoroughly enjoyed your visit and we hope to see you back again very soon!

"DO NOT book this hotel. We walked out in disgust."

1
Colin N, Haywards Heath, United Kingdom 30/08/2017

Saturday 19th August 2017: There is not enough on-site parking. Upon arrival (after a 330 mile journey), we found there were no parking spaces available at the front of the hotel. Following the signs, we located the last space in the rear car park. To access reception, it was then necessary to walk along a back lane, enter via a door and climb a steep staircase (no lift). All of this with two large suitcases. Having found reception, we were asked to pay the full amount of our stay up front. We were then given the key to Room 148. Upon entering, we immediately hated the room. It was small, dark and depressing. The ONLY storage in evidence was a single wardrobe, which also housed the tea/coffee making facilities. As far as we could see, there were no drawers or shelves. There were two of us and we were staying for eight nights. The final straw was when we pulled open the net curtains to reveal a dirty, littered rooftop with industrial vents sticking out of it. Not only was it unsightly but it smelled horribly of stale air. We returned to reception, to be told that we would need to stay in Room 148 until Tuesday and then we would be upgraded. I asked for our money back and we left. "I hope you find someone else to stay!" was the remark shouted at us, as we walked out.

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi Colin N, thank you for leaving us feedback from your recent visit to Roker Hotel. We're so sorry to hear about this. Please be assured we value all of our customer comments. If you could please email feedback@tavistockhospitality.co.uk so we can respond privately to this matter. Many thanks and we look forward to hearing from you soon.

"Bizarre!"

3
Turkeyites, Fethiye, Turkey 29/08/2017

Well stayed here overnight 26/11. Typical Best Western. Tired room wise, but apparently in process of revamp! We were allocated room (218)! It was small, dark, large bathroom, probably bigger than the room. More bizarre was the fact that the fire escape for the landing was actually through our room, and even more bizarre was the fact that there is a glass box, attached to the room door, with a key (digital) inside with a plaque beside it which reads that access to the fire escape is via breaking the glass for the key to gain access to the room.........! Errr, security alert or what?! Now if this was the 1950's.....maybe, but 2016. One cannot overlook that fire predations in a hotel such as this us very important.......but a fire escape entrance via a customers room? Come on. If you are doing a revamp, then get it right! Staff were sociable and helpful and a plus was breakfast was excellent. Until the early hours loud music was being played from the establishment, and that across the courtyard faving our room and the proverbial fire escape. The bed, not a full double, three quarter, sleep deprivation all night was the outcome. 2 star quality room and facilities, the rest, definitely 3 star or less! Would I recommend to you - NO, definitely not!

"Lovely place"

5
User 22/08/2017

Me & my boyfriend stayed here on the air show weekend, the rooms are so detailed & well decorated. The breakfast is lovely, Italian restaurant is good as well. It's pricey but it's worth the money, very classy place great for a good selfie.

"Real hidden gem"

5
User 21/08/2017

This hotel is everything I look for, beautifully decorated, unique and comfortable. Will 100% stay here again. Trendy bar and cake/coffee shop on site and the sea on the other side of the road. Don't really want to recommend it too much in case they don't have rooms when I need one :)

"dinner in the restaurant"

3
nomada2016, Teruel, Spain 20/08/2017

a colleague recommend us the restaurant of the hotel in which we tried ribs within the ultimate meat crate which was huge for 2 people and taquitos. the ambience of the restaurant is nice but the food is average- normal

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi nomada2016, thank you for getting in touch with your feedback from your recent visit to Roker Hotel. Please be assured we do value our customer comments, both positive and negative and do our best to make improvements based on feedback and we hope to see you back again soon!

"No chance of sleep"

1
User 19/08/2017

Originally booked into Beach View Lodge on 18/8/2017. Sign on door in smelly dirty porch advised new arrivals to go to Roker Hotel to check in. Was informed by reception that we had been upgraded? To their hotel. From 8.30pm until 12.45am the music was so loud we didn't have a chance of sleeping. The floor was literally bouncing If you are looking for a quiet stay, forget it. Never ever again.

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi Les M, thank you for leaving us feedback from your recent visit to Roker Hotel. We're so sorry to hear about the noise. Please be assured we value all of our customer comments. If you could please email feedback@tavistockhospitality.co.uk with any other information including the date and time of your visit in order for us to investigate fully. Many thanks and we look forward to hearing from you soon.

"A real surprise on the inside"

5
Lisa Jane M, Durham 14/08/2017

This review is my personal view of a recent stay at the Roker Hotel. From the outside I would probably have walked past and would not really have considered it as somewhere to stay as it has a vibe of a Blackpool hotel. However the inside is totally different. The welcome was very warm and friendly. There is a fantastic cake and coffee shop to the left of reception which is quite quirky and the cake selection is really good. The hotel has its own bar area for food and drinks and even has its own distillery on site where they brew 'Poetic License Gin'. Definitely worth a stop off even if you are not planning on staying over. There is a Farmhouse Kitchen eatery also on site and again this is really quirky and gives an additional option for eating. There is a covered outdoor area and additional seating outside of the covered area and on the day we visited it was gorgeous weather. The best part is the full sea view you have right across the road; wow! The hotel even has a large function room for events and weddings but you wouldn't guess that from the outside. We were lucky to stay in the Rose room, which has the amazing sea views and this room is decorated to a really decent standard and is massive. There is a mahoosive bath and shower, double sinks and lovely toiletries provided. The bed was very comfortable, enough storage, desk and chair and even a telescope to look out to sea. The breakfast was very filling, good choice and decent quality too. Would I recommend, I certainly would and will be telling my family and friends about this hotel by the sea.

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi Lisa Jane M, thank you for leaving us feedback from your recent visit to Roker Hotel. We're glad to hear you enjoyed your stay and we hope to see you back again soon!

"A weekend booked to celebrate a family member reaching 100 later in the year. 15 cousins and their families all meeting"

3
jomag277, Greater London, United Kingdom 13/08/2017

Don't expect a good nights sleep, the music thumps until 12.45am. Restaurants were very hot. We had a family reunion and really struggled to hear ourselves speak when we all met in the front conservatory on a Friday night. We asked for the music to be turned down but this didn't happen. The noise level when trying to sleep was awful.

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi jomag277, thank you for leaving us feedback from your recent visit to Roker Hotel. We're so sorry to hear about the noise. Please be assured we value all of our customer comments. If you could please email feedback@tavistockhospitality.co.uk so we can respond privately to this matter. Many thanks and we look forward to hearing from you soon.

"Wedding"

4
Durks65, Hereford, United Kingdom 06/08/2017

Stayed in a B&B by hotel for two nights before and after the wedding, to be fir it is a good location for a wedding, really enjoyed it. If I were in the area again I would deffo look at staying over there.

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi Durks65, thank you for leaving us feedback from your recent visit to Roker Hotel. We're glad to hear you enjoyed your time and we hope to see you back again soon!

"A very enjoyable afternoon"

5
Diana916, Newcastle, United Kingdom 01/08/2017

Me and my husband came to the Roker Hotel to have a few drinks in the Poetic License Bar as I had seen lots of lovely cocktails on Facebook. I took advantage of 2 cocktails for £10 and they were lovely. We also had late lunch which was excellent. The service was spot on, as was the food. We finished the afternoon in Let There be Crumbs as I fancied something sweet. Again service was fab and the coffee and cake were lovely. All in all a very enjoyable afternoon and we will return very soon.

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi Diana916, thank you for leaving us feedback from your recent visit to Roker Hotel. We're glad to hear you have a very enjoyable afternoon and we hope to see you back again soon!

"Wonderful hotel"

5
p412ker, Cheshire, United Kingdom 01/08/2017

Myself my wife and 2 young children stayed here a few weeks back in one of the family rooms, the room was a bit of a hike into the basement, but once there the room was very nice, the decor was very different in a good way. All of the staff we encountered there were very helpful and polite. The food was also very nice, highly recommend :) If i was ever to stop in Sunderland again this hotel would be my first choice.

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi p412ker, thank you for leaving us feedback from your recent visit to Roker Hotel. We're glad to hear we would be your first choice of hotel when stopping in Sunderland and we hope to see you back again soon!

"Do not stay here - Never been treated with more disrespect"

1
Coffey27, Bangor, United Kingdom 31/07/2017

Went over to attend a family members wedding. The check-in was easy and very quick. On the first look the room looks very nice but after actually looking about I realised my bed didn't even have a Sheet on it so I put one on myself. Then when we went into the bar in the hotel, I was there for about 5 minutes until approached by the bouncer and told to 'get out' because I was wearing Adidas tracksuit bottoms, I didn't even get an apology or anything along those lines and when I explained that there is nothing on the website about clothing and that I was only here for one full day for the wedding so I only had my suit and the clothes I was wearing, the bouncer just shrugged his shoulders. Then when I tried to get back to my room my key card didn't work and I had to go back to reception 3 times to get a new card until one worked (my room was also 4 floors down and there is no elevator). After trying to speak to the manager about the clothes situation, I was told I couldn't speak to him but he said I could go to the restaurant (which doesn't make sense because you would think a restaurant would be the one with stricter clothes policies). I didn't even bother going down to the restaurant because of how I had been spoken to all night but my family went down and told the waiter of what had happened upstairs and he was the only staff member to apologise all weekend for how we had been treated, even though he does not need to be the one to apologise. On the Saturday night we went down to the bar after the wedding was over and as the bar was closing we had just bought new drinks, (no staff member said they were closing soon) a bouncer came over and asked us to leave but said we could finish our drinks outside, we went to go outside but a different bouncer said we couldn't take drinks outside however, because you are guests you can sit over in one of the corners to finish so that's what we did for about 30 seconds until the first bouncer from the previous night comes over and literally just says 'you need to get out now' (once again, he was very rude) so I repeated what the last bouncer had said about our drinks and he said that we couldn't sit here so we asked where could we go then and all we got back was 'to your room'. It was honestly disgusting the way the majority of staff talk to you in there. Never got a smile of any of them when ordering drinks and no apology when an inconvenience occurs. We weren't allowed to speak to the manager but we saw him walking about multiple times. Honestly just don't stay at this hotel. I want to give a fair review so I will mention some good points. The food was excellent at the wedding as we were served a three course meal then a small buffet later on in the evening. The T.V. In the room was very good with Netflix and amazon prime being on it. Also, the majority of staff may be horrible there was a select few who were very nice e.g. In the restaurant. The hotel is being let down by the staff as on the outside it looks very nice but on the interior it is awful. This is most likely due to poor management.

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi Coffey27, thank you for getting in touch with your feedback from your recent visit to Roker Hotel. Please be assured we are looking into this and will be in touch via your private message on Facebook. Many thanks.

"Fell and split my chin open in my room"

1
leannec1414, Livingston, United Kingdom 26/07/2017

Unfortunately, the service from Manager Robert was awful after I tripped over the telescope and long curtains in room 119 which cost £200 a night! My chin split open, teeth broken and the comments from hotel included .. ' did you move the telescope yourself to the window? ' ' There was enough room for you to not have tripped over it! ' Shame the service was disgusting and badly managed

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi Leannec1414, thank you for getting in touch with your feedback. We're aware that this is being dealt with privately. Many thanks.

"Always get awful service "

1
brenmC123, sunderland 22/07/2017

I have been to this hotel and their sister pubs and restaurants before and every time the same thing happens. They clearly don't take feedback and act on it or these mistakes wouldn't continue to happen. So, I attended my friends wedding yesterday. On arrival we were told to wait in the bar area. No aircon and it was really stuffy..... off to the bar......recebt turned vegan I wanted to try the pale ale which is home brewed by the company who owns the hotel...... I asked if it was vegan friendly was told not sure..... ok then I will have a pint of hieniken.....the worst pint you could ever have..... 4.50 and warm. For the full day time I had to go to the poetic licence bar to get a beer..... served a plastic cup but only 3.95. I really didn't understand why the priced were different from the function suit yo the bar???? I ordered my drink it the poetic licence and the bar staff are as miserable as sin. I have been before and the same girl has her face up her backside..... in addition she never gave me my change..... During the wedding interval we all made our way up to the poetic licence bar..... while I was in the toilets 2 female cleaners thought it ok to just walk in..... I was annoyed at this point and confronted them.....i spoke to management and told me this is common practice. The cleaners were rude and obnoxious about it too. Tbh the toilets are filthy anyway so not sure whatvthe cleaners do...... dust and cobwebs around the mirrors. Lack of attention to detail. All in all I have vowed to never go back.... ever time the service it sub standard.

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi brenmC123, thank you for leaving us feedback from your recent visit to Roker Hotel. We're so sorry to hear about this. Please be assured we value all of our customer comments. If you could please email feedback@tavistockhospitality.co.uk so we can respond privately to this matter. Many thanks and we look forward to hearing from you soon.

"Is it a suite or is it a room?"

2
Addycombe, Newcastle upon Tyne, United Kingdom 19/07/2017

We went, having won a local competition, for bed and breakfast and were booked in for a "sea view executive suite". We got the last place in the car park at the front of the hotel and noticed that there was a sign saying "extra parking at the back of the hotel". So straight away we realized that the hotel must be popular. There was a section of the car park where people were sitting out in the sun enjoying a quiet drink. The entrance steps leading to the front door must have had a carpet at some time as there were clips on the steps. There were fragrant flowers and a large foyer . We booked in and were given written and verbal instructions on connecting to the Wi-Fi. When I failed to connect, I came to reception and was told that unfortunately it wasn't working, hadn't been the previous day and BT was in the back lane trying to fix it . The tea/coffee maker and hospitality tray was stored in the wardrobe. Unfortunately I couldn't get the machine to switch on and, after waiting for help, went to reception and asked if someone was coming. The maid came and wasn't able to get it to work, but kindly suggested and brought a kettle and tea and coffee. The duty manager explained that the coffee situation had been put right and the Wi-Fi was not his responsibility. So we got off to a bad start. We didn't like the decor (it was similar to the picture on the Facebook page) with a seaside mural on one wall. (We didn't have a sofa nor a telescope though and didn't really think Room 144 was a "suite". There was a kind of lobby area where the wardrobe stood but not a separate sitting area. Unfortunately, we did not feel comfortable nor relaxed in the room and, without staying, we checked out. In fairness, the hotel does seem to be popular and busy and friends have told me the restaurant in the basement is very good. We just "didn't feel it".

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi Addycombe, thank you for getting in touch with your feedback from your recent visit to to Roker Hotel. We're sorry to hear you checked out without staying and wish you could have stayed for the full Roker Hotel experience. We're aware that this has been resolved privately and hope to see you back again soon.

"Two night stay and wedding (warning, this is a long one)"

4
User 13/07/2017

We stayed two nights in June for the weekend of our wedding which was also at the hotel. Most of the other rooms were taken up by people attending our wedding over the same weekend. Check in was quick and easy. No issues. The newly refurbished rooms are lovely, the vintage sea side resort theme is great. I stayed in one room with my mam on the Friday and the bridal suite with my new husband on the Saturday, Room 1 was lovely. Huge bed with loads of pillows and cushions. I don't like the nifty coffee/tea contraption, it took us hours to work out how to make a cuppa. Just give me a simple kettle any day. There was a cigarette burn mark in the bath tub which is a shame as some previous, undiscerning guest must have done that so not the hotel's fault but it was still unsightly. Robes provided, huge wardrobe like the Beauty and the Beast one. Noise from Poetic Licence was a bit of a nuisance until about 01:00 when everyone had cleared off. We ordered breakfast for delivery to the room so I didn't bump into the fiancé on the morning of the wedding. This was lovely and arrived promptly. Bridal suite: huuuuge! Stunning view of the beach and pier and a real treat, even if we hardly spent any time in it. His and hers sinks and big corner bath. I'm not sure what caused it but there was a distinct vinegary smell in there, not sure if it's something they use to clean but it wasn't the most pleasant smell in the world. I didn't raise this with anyone as it was my wedding day and I had so many other things to think about. The wedding: What can I say? A lot actually! Sam the Banqueting Manager was a complete star. She was with us the whole day, every step, and reassured and communicated with us at every turn. Her organisation and professionalism meant we could relax (as much as you can at your wedding) knowing everything was in hand. The meetings and emails etc we had with Sam in the planning process meant she knew exactly what we were expecting and we were totally confident she would make that happen. I love the fact the Six Soldiers suite is separate from the main hotel and has its own bar, so no chance of bumping into strangers or anything and it really felt like we had the run of the place. The room was perfect for the ceremony, the wedding breakfast and the evening and Sam didn't leave us until the evening was under way, at which point she handed us over to the very capable Justina. I didn't see any of the canapés we ordered as we were too busy being congratulated and then having photos taken, but we are reliably informed they were great. The wedding breakfast was delicious and service was swift and efficient. Our veggie guests also really enjoyed their food which is a great as sometimes veggies get a bit of a dull deal. All in all we had an incredible weekend at the Roker celebrating our wedding. We were looked after from start to finish and nothing was too big an ask. Thanks specifically to Sam for all her efforts and support in making our day all we had dreamed it would be.

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi Scorpio1987, thank you for leaving us feedback from your recent visit to Roker Hotel. We're glad to hear you had an incredible weekend at the Roker celebrating your wedding. We'll make sure to pass on your lovely comments to Sam for all her efforts and support in making your day all you had dreamed. We do hope to see you back again soon!

"Excellent hotel in a excellent location "

5
nealrhodes, Wellingborough, United Kingdom 11/07/2017

I have now stayed here a couple of times and on both occasions the hotel in every aspect has been great. Very good restaurants including soul food and Italian, you couldn't ask for much more... The hotel is situated smack bang on the seafront so you get excellent views thrown in... I will definitely stay here again A+

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi nealrhodes, thank you for leaving us feedback from your recent visit to Roker Hotel. We're glad to hear that your stay was great and we hope to see you back again soon!

"Return Visit"

4
Iainsbruv, Mauchline, United Kingdom 10/07/2017

I stayed in this hotel last year and liked it .0so when I needed to find somewhere to stay for another visit to the north east I decided to return here. The hotel was under going renovation last year and this now seems to be completed. My room was nicely decorated and met my needs but I do think they have gone overboard with the cushions, they just ended up on the floor. Breakfast was adequate, buffet style, although tongs would have been better than a spoon for sausages and bacon and the same spoon was expected to be used for both the beans and scrambled egg. I had dinner one night in the Italian restaurant and would recommend it, the food was great and the prices were decent. The bar is very popular with locals especially at the weekend and I was woken by drunks having a sing song outside as they were leaving but I was so tired that it didnt really bother me. Sunderland doesnt naturally spring to mind when considering somewhere to go but the Roker area is lovely, especially when it is sunny and is a good place to base yourself for touring the north east and not too far from the Stadium of Light if you are a football fan.

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi Iainsbruv, thank you for getting in touch with your feedback from your recent visit to Roker Hotel. Please be assured we do value our customer comments, both positive and negative and do our best to make improvements based on feedback. We hope to see you back again soon.

"Breakaway "

4
User 07/07/2017

This hotel is north of Sunderland in Roker on the seafront. We had a quick easy check in with friendly staff. Nice bar area, with a coffeehouse (Crumbs) on the opposite side, but has limited hours. There is plenty parking at the front, plus there is also parking at the rear. The bedroom was a good size twin room, clean & comfortable. It had an over bath shower. Breakfast was fine, but the cooked breakfast could have done with being hotter. Otherwise a good choice fruit, cereals for you to help yourself. The seafront is across the road, with glass museum as short distance around the corner. There a a few attractions near by, but shops some distance away.

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi Emily F, thank you for getting in touch with your feedback from your recent visit to Roker Hotel. Please be assured we do value our customer comments, both positive and negative and do our best to make improvements based on feedback. We hope to see you back again soon!

" Wedding anniversary"

5
paulajohny, Peterlee, United Kingdom 03/07/2017

We stayed Saturday evening the 1st July to celebrate our wedding anniversary... I had asked for a really nice roomwhe booked an executive double and we were over the moon when told on arrival they they had given us the bridal suite... we were taken aback when we entered the room... the size was immense and the very clean and well presented...... . We had dumped our bags and went down to the bar where we sampled a few alcoholic beverages.... where I have to say I was well impressed with the distilled gin....we saw that there was a wedding taking place..... no skin off our noses we were there to enjoy ourselves as much as them...... we went to change for dinner and went to the Italian on site.. cannot fault the food and the hospitality one little bit..... they had the patience of saints after telling a group of Scottish men to keep the noise down who were very very rowdy and felt it acceptable to continue to swear loudly in the presence of children..... no one made is aware of the dj that was on in the bar or the noise... but who cares..... our. Room Was above all the.noise and once we were in our room and relaxed the noise soon disappears .... and we had the room windows open....... I really cannot fault the hospitality of this hotel and we left knowing that we enjoyed it and we will be back again soon....... eve if it is just a few mile.up the road..... Thank you again. Paula and Jonathan dawson

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi paulajohny, thank you for leaving us feedback from your recent visit to Roker Hotel. We're glad to hear you enjoyed your stay and we hope to see you back again soon!

"Look for " Poetic License" not Roker hotel "

4
BMorriss, Manchester, United Kingdom 03/07/2017

Drove up and down looking for the best western hotel blue sign but this hotel does not use it , so look for Poetic Licence and save some time , this is the Roker Hotel ?? Hotels seems to be clean , I'm a diamond member and was sent to a small room at the end of the earth, but it was clean and warn. The hotel is facing the sea and has a seating area outside.The bar is average in price, and appears to cover all sport channels.Believe they keep there brand name and don't use BW. As a loyal member I would like to be treated as one. Would stay again but would not go out of my way.

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi BMorriss, thank you for leaving us feedback from your recent visit. Roker Hotel is in fact no longer part of Best Western, therefore all signage has been removed. We're sorry for any confusion caused. We hope to see you back again soon!

"wedding venue"

5
carole1278, sunderland 03/07/2017

we held my daughters wedding at the Roker at the beginning of june, there was around 130 daytime guest and 160 evening guests. From arriving at the hotel Tracey and staff looked after us, nothing was to much trouble. The wedding breakfast was beautiful and served quickly and without any hitches. There was plenty of waiters and bar staff which we were more than happy with. The room was turned around for the evening guests smoothly and without fuss. We stayed over night and the rooms were lovely, all newly decorated with beautiful furnishings. I would nt hesitate to recommend the hotel as a wedding venue.

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi carole1278, thank you for leaving us feedback from your recent visit. We're glad to hear such lovely comments from your daughter's wedding day and we hope to see you back again soon!

"Accompanied a friend on family visit "

4
mikehoyes51, Manchester, United Kingdom 02/07/2017

We drove from Manchester to Washington in the N.East and stayed in a basic Camponile hotel overnight Thurs29th June then Friday 30th drove to Sunderland and booked in at the Rocker Hotel on the Sea Front facing the Lighthouse. Plenty of usual facilities, TV Freeview, kettle & Tea, coffee & milk. No breakfast £31 left Saturday a.m. went back into Durham saw the castle then on into Barnard Castle for breakfast.

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi mikehoyes51, thank you for leaving us feedback from your recent visit to Roker Hotel and we hope to see you back again soon!

"Loudest hotel ever!!"

2
richemmo86, Chesterfield, United Kingdom 28/06/2017

So this is my first ever review on trip adviser. Been staying at the rocker hotel for around 12 nights. Ive been staying in room 111 down in the basement takes forever to get to the room is red hot heating on constantly and can't turn it off ask at reception but never turn it off. Tried opening window for some air but all I could here was people walking past and twice the bin men came and woke me up around 6am. Also there is a door next to my room staff use in and out it bangs shut ever hour. So I've moved to a room upstairs 112 thought maybe better a quieter nope I'm right above the bar can here everything going on down stairs and again had windows open cos the room is red hot and can here staff talking all the time horrendous. Had about two good night where I've not been woken up won't be staying here again it's like staying in a sweat box above a night club.

TavistockHospitality, Manager at Roker Hotel, responded to this review
Hi richemmo86, thank you for leaving us feedback from your recent visit to Roker Hotel. We're so sorry to hear about this. Please be assured we value all of our customer comments. . If you could please email feedback@tavistockhospitality.co.uk so we can respond privately to this matter. Many thanks and we look forward to hearing from you soon.

"Weekend "

5
ianref0151, Liverpool, United Kingdom 20/06/2017

Plenty of car parking All the staff are very professional, Helpful, cheerful, Hotel rooms are spotless, excellent decor Food of a very high standard. Hotel bar is excellent. I will deffo stay at this hotel again

TavistockHospitality, Manager at Best Western Roker Hotel, responded to this review
Hi ianref0151, thank you for leaving us feedback from your recent visit to Roker Hotel. We're glad to hear such positive comments and we hope to see you back again soon!

"Bad experience"

2
User 20/06/2017

I went to the Roker Hotel for food through the crumbs restaurant on Sunday, we ordered 3 Sundays lunches, which the meat was served red. We sent it back, got some more, which was the same meat but re-cooked tough as a rock, my Mam took a little bite and choked that bad i had to get up and pat her back. We were told by the waitress and bar supervisor that we could get a refund, but the deputy manager said we couldn't. Eventually we were given a refund for one meal only and all 3 meals should have been refunded. Would never return here again.

TavistockHospitality, Manager at Best Western Roker Hotel, responded to this review
Hi Gemma S, thank you for leaving us feedback from your recent visit. We're so sorry to hear about your Sunday Lunches. Please be assured we value all of our customer comments. If you could please email feedback@tavistockhospitality.co.uk so we can respond privately to this matter. Many thanks and we look forward to hearing from you soon.

"Lovely sea-front hotel"

4
Y9891RQstephenr, Durham, United Kingdom 18/06/2017

This is a nice place. Renovated extensively and thoughtfully, there echoes of the old seaside hotel in the oak panelling, themed dining areas and even the rooms - with a nautical theme. The breakfast area overlooks the sea and although the parking area is a bit scruffy, the interior is wonderful.

TavistockHospitality, Manager at Best Western Roker Hotel, responded to this review
Hi Y9891RQstephen, thank you for leaving us feedback from your recent visit to Roker Hotel. Please be assured we do value our customer comments, both positive and negative and do our best to make improvements based on feedback. We hope to see you back again soon!

"Not for business "

2
User 17/06/2017

On approach looks good with great seaside location and modern style. Then you go to find your room. Very strange system of up & down and right and back corridors, potential fire hazard. Rooms have been given look and comfy, however issue with heating (won't go off) Breakfast slow service and when asked for freshly cooked food as cane out cold, it had been microwaved! Not sure would bring the family

TavistockHospitality, Manager at Best Western Roker Hotel, responded to this review
Hi Tom P, thank you for leaving us feedback from your recent visit to Roker Hotel. We're so sorry to hear about this. Please be assured we value all of our customer comments. If you could please email feedback@tavistockhospitality.co.uk with any other information including the date and time of your visit in order for us to investigate fully. Many thanks and we look forward to hearing from you soon.

"One night stay"

5
loveholidaysYork, York 16/06/2017

I booked into the Roker Park for an overnight stay as I was visiting the National Glass Centre nearby. The reception staff were extremely pleasant and helpful. I was really pleased with my room which unfortunately faced the back of the hotel but the room was well equipped sadly I could only find one accessible power point in the room. I had a very comfortable night and then went down for a lovely breakfast, full English with fresh fruits, cereals, toast, muffins etc. One of the best breakfast I had in a long time. I will definitely stay again Thank you .

TavistockHospitality, Manager at Best Western Roker Hotel, responded to this review
Hi loveholidaysYork, thank you for leaving us feedback from your recent visit to Roker Hotel. We're glad to hear you would stay here again and we hope to see you back again soon!

"Goregous hotel"

5
Andrew T, Glasgow, United Kingdom 13/06/2017

I was down in Sunderland seeing some friends and was recommended this hotel. I must say it's a fantastic hotel, the bedrooms are lovely and the view from the front is staggering! The staff were very pleasant and helpful as well. I got a very good price for the one night stay and was delighted with the quality. The only small thing I'd say is the shower screen did not cover the whole of the bath and the floor did get quite wet, however this is a very minor issue. Excellent overall, would recommend it and would definitely stay again!

TavistockHospitality, Manager at Best Western Roker Hotel, responded to this review
Hi Andrew T, thank you for leaving us feedback from your recent visit to Roker Hotel. We're glad to hear your lovely comments. Please be assured we do value our customer comments, both positive and negative and do our best to make improvements based on feedback. We hope to see you back again soon!

"Gorgeous little hotel"

5
csharp1, Leeds, United Kingdom 10/06/2017

I work in the area and travel up a lot. I have stayed in all sorts of hotels and this one has to be my new favourite! The rooms are lovely and the attention to detail of the themes are brilliant! We ordered the turn down service which was a lovely touch and the cake left was incredible!

TavistockHospitality, Manager at Best Western Roker Hotel, responded to this review
Hi csharp1, thank you for leaving us feedback from your recent visit to Roker Hotel. We're glad to hear such positive comments and we hope to see you back again soon!

"Roker sea front "

4
User 10/06/2017

This hotel is well situated for exploring the north east, and is near enough to city centre to make it feel like a city break location. You have wonderful views of the sea, the staff are very friendly and the bar is stocked with their own beer and gins. The latter made onsite. Down side, rooms with the fire escape in front of windows are not recommended as you cannot sleep with the windows open. Some of the rooms are quite small, but are clean and well maintained. Two restaurants cater for all tastes and serve very good food. I will easily stay here again.

TavistockHospitality, Manager at Best Western Roker Hotel, responded to this review
Hi Eugene L T, thank you for leaving us feedback from your recent visit to Roker Hotel. We're glad to hear such positive comments and we hope to see you back again soon!

"Wedding.. "

3
grantmarriner, Sunderland, United Kingdom 05/06/2017

Went to a wedding evening at the roker hotel last night.. 1st thing all the guests noticed was the stifling heat.. we also stayed in one of the rooms on the bottom floor and nobody slept as the heat was unbearable.. anyway, food was nice on buffet.. service off bar not too bad.. started running out of certain beers throughout the night..

TavistockHospitality, Manager at Best Western Roker Hotel, responded to this review
Hi grantmarriner, thank you for getting in touch with your feedback from your recent visit to Roker Hotel. We're sorry to hear about the heat. Please be assured we do value our customer comments, both positive and negative and do our best to make improvements based on feedback and we hope to see you back again soon.

"GIN TASTING"

3
judithann007, Durham, United Kingdom 05/06/2017

/ the event was good but overcrowded.tho good. chance to meet new people...Excellent hotel found breakfast service very slow but good selection and nice room. Nice place for drinks...midweek less busy......

TavistockHospitality, Manager at Best Western Roker Hotel, responded to this review
Hi Judithann007, thank you for getting in touch with your feedback from your recent visit to Roker Hotel. Please be assured we do value our customer comments, both positive and negative and do our best to make improvements based on feedback and we hope to see you back again soon.

"Mr"

1
User 04/06/2017

Booked and paid up front all was well . Checked in and went upstairs to a room with a light fitting that anyone bigger than 5ft would walk into, a shower head that would not stay uprite. Went out to meet friends and returning about 11pm I could not hear myself think as there was a full blown party downstairs. I went and complained and they did offer another room, but no help to move my bags. I decided to leave and complain. I returned the next day to get a refund and was told no . Terrible service terrible hotel . Use the Marriot on the seafront slightly more expensive but it's perfect and it has a pool and hot tub.

"Not for anyone with limited mobility"

4
sheewa, Derby, England 28/05/2017

Nice hotel right on the seafront with a lively bar and friendly staff. The hotel room we had was 138 and there were several flights of steps to go up and down to get to the room, which could be challenging if you have limited mobility. First Best Western I've stayed out without air con and we couldn't leave windows open as we were level with the car park. Room 111 is right next to a service door which staff were using from 7am and the door kept banging - maybe a door closer? The room was comfy with a decent bathroom and all the usual tea etc. Staff n the bar were excellent and a good atmosphere. Would stay again but make sure i had a different room that was more accessible.

TavistockHospitality, Manager at Best Western Roker Hotel, responded to this review
Hi Sheewa, thank you for getting in touch with your feedback from your stay with us at Roker Hotel. We're sorry to hear about the banging door. Please be assured we do value our customer comments, both positive and negative and do our best to make improvements based on feedback and we hope to see you back again soon.

"Breakfast"

4
pat572015, Sunderland, United Kingdom 28/05/2017

Met friends from Durham for breakfast , I had eggs benedict, beautiful, compliments to the chef, eggs were perfect. My friend had a full English, again perfect. Only downside was they had ran out of sausages at 10am, granddaughter was bit disappointed as she had wanted a sausage sandwich. Apart from that, I will definitely be returning for a breakfast treat.

TavistockHospitality, Manager at Best Western Roker Hotel, responded to this review
Hi pat572015, thank you for getting in touch with your feedback from your recent visit. We're sorry to hear about this. Please be assured we do value our customer comments, both positive and negative and do our best to make improvements based on feedback. We hope to see you back again soon.

"Attend a wedding"

5
bery2016, Sunderland, United Kingdom 24/05/2017

I attended a wedding at this hotel and stayed over in this new refubished 4 star hotel. The wedding went off without a hitch and the wedding breakfast was really lovely. All the staff were professional but friendly and our room which was an executive room was not disappointing. Our breakfast the next morning was first class with something for everybody.

TavistockHospitality, Manager at Best Western Roker Hotel, responded to this review
Hi bery2016, thank you for leaving us feedback from your recent visit to Roker Hotel. We're glad to hear such positive comments and we hope to see you back again soon!

"Food and service"

3
sunderland1951, Sunderland, United Kingdom 20/05/2017

£11.00 for a burger served in a metal tray which looks cool, but when you cut into the burger the paper lining of this tray has dissolved and is now part of your burger , NOT GOOD, and the burger is not good quality, come on up your game !!! While the waitresses are polite and busy, there is a problem at the bar YOU CANNOT GET SERVED !! This is not an isolated incident, we are quite regular here and appears to be only 2 or 3 bar staff on who look pretty, walking up and down behind the bar but are not serving anyone, do the management not realise that no one is getting served, service = beer sales, profit and happy customers It's not Rocket science, get your act together and sort the food out !!!!!!

TavistockHospitality, Manager at Best Western Roker Hotel, responded to this review
Hi Sunderland1951, thank you for leaving us feedback from your recent visit to Poetic License Bar. We're so sorry to hear about this. Please be assured we value all of our customer comments. If you could please email feedback@tavistockhospitality.co.uk with any other information including the date and time of your visit in order for us to investigate fully. Many thanks and we look forward to hearing from you soon.

"50/50 On This One But Will Not Be Returning"

3
Julie O, Swansea, United Kingdom 14/05/2017

Stayed there this weekend the hotel itself was in a lovely location overlooking the beach and the lighthouse. We ate at all three establishments attached to the hotel Let There Be Crumbs Patisserie, Poetic License Restaurant and the Farmhouse Pizzeria found the food delicious and surroundings very very nice and well decorated staff at all locations were friendly and professional. As for the hotel very clean however our double room was located in the basement and to find it you needed a sat nav up stairs along corridors down stairs along corridors and down more stairs. Once you did locate it the inside was clean but cramped and very dark. View out of the window was a back alley and was level with the tyres of any passing vehicles. Bed would be a double if we were infants and the ceiling shook every time the occupants of the room above were walking around. Then we get to the main reason why we will not be returning to this hotel as on both nights of our stay there were functions booked at the hotel which we had not been informed of when we booked and the noise was horrendous as well as a very loud disco taking place in the bar area which made having a normal conversation impossible. As there is no quiet area provided by the hotel for their residence then the choice you have is either sit outside a bit too cold this time of year or sit in your room which as previously stated was to small to relax in. Basically if you dont mind loud noisy hotels this is the one for you however if you prefer a more quite stay avoid this one like the plague as the hotel tends to cater more for the needs of non residence than the needs of actual paying guests.

"Brilliant"

5
User 07/05/2017

Had a brilliant stay at this Hotel this weekend. This place just gets better.. Fantastic seaview room has everything we needed. Very clean and friendly staff. Highly recommended. Should be at the very least a four star hotel.

TavistockHospitality, Manager at Best Western Roker Hotel, responded to this review
Hi jesmond b, thank you for leaving us feedback from your recent stay at Roker Hotel. We're glad to hear you had a brilliant say and we hope to see you back again soon!

"Don't stay here at a weekend! If you want an earlyish night!"

3
SCSEngland, England 06/05/2017

All executive rooms are sea facing and this time our room was above the bar. HUGE disappointment. We'd stayed a month ago during the week and had a lovely stay. Couldn't have faulted it. Very different this time as we've stayed Friday and Saturday! The music from below was so loud it was like having a speaker in our room! We could hear every word and every base beat! Don't get us wrong - we love to party and enjoy a good night out - but a hotel selling rooms at £100 plus per night (which are nice) we don't expect to have to listen to every beat of music until 11 and then the endless chatter outside whilst taxis arrived and people dispersed! Great if you're one of those partying but if you're not ...! I guess they get more revenue from the bar and music than the rooms - so they don't mind "upsetting" those who've paid good money. I've never stayed anywhere - and we've travelled - that's been so unbelievably loud in our room! If you want a relaxing break don't stay here during the weekend. Just saying! Oh - the wifi is also rubbish! Last time we were here - a month ago - it was non existent in the bedroom and intermittent in the bar. We were told there was a problem. It's clearly not been resolved! Not working - "no internet connection " or just "whirring". It's still not working do take no notice of free wifi! Really disappointed as we had such a nice stay last time - hence our return. We won't be returning during a weekend!

TavistockHospitality, Manager at Best Western Roker Hotel, responded to this review
Hi SCSEngland, thank you for your time posting a review as we do take all reviews seriously and they are shared with the team and improvements made where necessary. We are however extremely disappointed to read your review as your experience is not what we like to hear about and clearly there are a number of issues that need to be address and can assure you they will be. We do value customer feedback and again we appreciate your comments. We do hope to see you back again soon.

"Location location location"

4
H0BS0NS_CH0ICE, Oldham, United Kingdom 04/05/2017

It's an old hotel but feels modern and, although Sunderland is an industrial city, it should be noted that the place has lovely beaches that are readily accessible - as well as being right on the sea front in this hotel, we went down to Vane Tempest for a lovely walk with free car parking. Being old, the hotel has lots of steps and some issues with noises off (plumbing, heating, etc.) but the decor is modern and tasteful - my mattress would only be a 3/5 though. Room was compact but adequate and food offerings were excellent, ate well for considerably less than £20ph in the evening and the place has its own distillery so there's a range of locally brewed stuff on the bar top - the Yellow Cab lager and Milk Stout were both great and, again, sensible prices. Breakfast was a feast, loads of cold options and a very tasty Eggs Benedict was chosen to compliment the pastries, meats, cheeses, cereals, etc. There's parking right outside the door and I had no issues with getting a spot but there is an overspill parking facility at the rear of the hotel if needed. All the staff I encountered were pleasant and hard-working, the only minor complaint I'd have goes to management - the poor girl on reception was doing a great job but had been given so many things to tell me in her 'script' that I was completely overloaded with info by the end of it... please shave it down to basics and bear in mind we'd been on the road for about five hours before booking in and were already frazzled.

TavistockHospitality, Manager at Best Western Roker Hotel, responded to this review
Hi hobsons_choice, thank you for leaving us feedback from your recent stay at Roker Hotel. We're glad to hear such positive comments regarding your stay. Please be assured we do value our customer comments, both positive and negative and do our best to make improvements based on feedback. We hope to see you back again soon!

"Wedding fun"

3
User 03/05/2017

We visited here last weekend 29/30 April to attend a friends wedding. Good points; 1) great location with views and sea walks 2) friendly helpful staff 3) lively bar 4) massive good quality breakfast buffet 5)clean and well decorated in a boutique style Bad points; 1) we were allocated a really hot room that was unbearable to sleep in. The staff gave us a fan and also moved us to a better room. If you are allocated room 134 then ask for another they are aware of the problem. 2) One of our friends was verbally abused by one of the bouncers from the attached bar. This escalated a situation that didn't need to happen. This reflected badly on the hotel which is a shame. These negative points shouldn't put you off of visiting as it's a lovely clean hotel with a lot to offer.

TavistockHospitality, Manager at Best Western Roker Hotel, responded to this review
Hi Matt T, thank you for your time posting a review as we do take all reviews seriously and they are shared with the team and improvements made where necessary. We are however extremely disappointed to read your review as your experience is not what we like to hear about and clearly there are a number of issues that need to be address and can assure you they will be. Many thanks and we hope to see you back again soon.

"Amazing Staff"

5
RubyK3491, South Shields, United Kingdom 30/04/2017

This hotel is beautiful and is right on the sea front, When we checked in today Kristie was very polite friendly and helped us with our luggage even though we were early she still allowed us to check in, Stephanie the other receptionist was also just as polite, we are here for a wedding and they could have not picked a better hotel to have it in. Room is nicely decorated and has a sea view, huge bed and is bright and bold. Would highly recommend this hotel.

Manager184, Management Team at Best Western Roker Hotel, responded to this review
Dear Guest Thank you for your wonderful review of our hotel and staff and we look forward to welcoming you back in future months to enjoy the wonderful sea front that we are all so proud of here in Sunderland. We can assure you we will share your feedback with our Kristie and Stephanie and look forward to hosting a visit from you very soon Best Wishes Management Team

"Hotel room of gods!"

5
Ollidw, Dunfermline, United Kingdom 29/04/2017

This hotel looked small from the outside but was massive inside! The hotel room was amazing! The bed was big and gave me a great nights sleep.The view was AMAZING overlooking the ocean. And it had a vintage telescope. But the smart tv wasn't connected to the internet and for my stay the internet didn't work! Food was great in the massive 'party room'. This was the most luxurious hotel I've been in for a long time!! I would recommend this to everyone and am happy to give this 5 stars! Hope this review helped.

Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Your feedback is greatly appreciated and so are your positive comments on the BEST WESTERN Roker Hotel and we are naturally grateful for your recognition. We look forward to seeing you again as we promise to continue our efforts to improve. Yours sincerely Management Team

"Luxury room with a view"

5
andrea c, Newcastle upon Tyne, United Kingdom 27/04/2017

My husband and son and myself had an overnight stay after our daughters wedding and have to say everything was absolutely brilliant and we'll organised on the day.Staff were excellent .We booked an exec double and it was done out beautifully,had bathrobes a even had a tassimo which our son loved.Room very spacious with an lovely sea view.Breakfast was quite good also.Would highly recommend this hotel.

Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Thank you for taking time to post a review and we would also like to thank you for the positive feedback and are pleased we were able to impress you. We look forward to your next visit and hopefully impress you once more. Yours sincerely Management Team

"Very good"

4
Ceri g, Swansea, United Kingdom 20/04/2017

Plenty of parking and a warm welcome on arrival. The rooms were suitable and clean with a good few bits to help such as biscuits and plenty of tea and coffees. Dinner and breakfast were great and excellent value. The staff member in the morning was brilliant and more than happy to get me soya milk A bigger sign to help spot the hotel would be good

"Great seaside hotel"

4
Steven V, Portsmouth, United Kingdom 20/04/2017

Very nice stay in this beach front hotel. The room I was staying in has recently been updated in a modern nautical theme. This is my third stay here, it's a great hotel if you need to be near Newcastle and Sunderland but not in the centre. There are two restaurants in the hotel, my favourite is the very good pub grub one, they have a number of good beers on tap and a gin distillery. Their own gin can be bought at reception. The only negative thing, if you have a sea view room, if it's foggy the very loud fog horn on the harbour rattles the windows.

"Poetic Licence"

4
User 16/04/2017

Group of six for lunch, decided to try this eatery in the Roker Hotel. We liked the decor and found the menu to be extensive enough to provide a good choice for us all. Quickly seated and served, we all were happy with our food. It was noted that the hanging kebabs got cold quite quickly bur were nevertheless enjoyed. Serving staff were efficient and polite so all our party were well pleased.

"Lovley location."

5
Suzannejones, County Durham, United Kingdom 13/04/2017

One of the nice things about this beachfront hotel is the free parking. We managed to park at the front although there is extra parking at the rear. On checking in, the young lass at reception directed us to our room, 107. It was a very compact room and quite a long trek to get to it. I asked another receptionist about changing it and was kindly given room 145 which was absolutely lovely and right by the lift. It was at the front of the hotel and had lovely sea views, delightful. The whole hotel was spotlessly clean, we also had a bath and separate shower. Breakfast on the first day was hot and cold buffet while on the second day, it was cold buffet and hot breakfast as ordered. Both days were lovely. The bar was very busy on the Friday night with loads of atmosphere. It was lovely walking down to the beach and along the front and we will return. We we do, we will definitely stay here as the hotel and the staff are all so lovely.

"A brilliant stay"

5
Seaside_Ken, Blackpool, United Kingdom 10/04/2017

I stayed here on a family trip with my mum. The hotel staff were all friendly, helpful and knowledgeable. The ambience of the public spaces downstairs is very laid back the food was excellent in both the breakfast room and bar. The room was clean and a good size. There's a great view of the beach and the lighthouse from the front. Definitely recommended.

"What's Not To Like"

5
stevejen2016, Maldon, United Kingdom 10/04/2017

Visited this hotel last weekend and were not disappointed. The hotel is situated on the seafront at Sunderland. The rooms are clean, modern, well appointed with everything you need for a comfortable stay. Everyone we encountered at the hotel were extremely pleasant and went out of their way to help. The prices in the restaurant and bar were good and not inflated as you find in many hotels. The food quality was very good as was the variety of drinks available in the bar.This was our first visit to Sunderland. We intend to return in the not too distant future and will certainly be looking to stay at this hotel. We wish we could have stayed longer

"beautiful beach side hotel"

4
mah18632016, Stoke-on-Trent, United Kingdom 10/04/2017

this is situated opposite the lovely beach and close to the harbour - the rooms have been recently decorated to high standard - (at least 116 where i stayed was) - although the rear rooms dont have much of an outlook. the bar serves good food and a wide selection of beers - whilst the Italian restaurant which is situated in the basement is highly recommended - there is also a popular tea room here. breakfast was good - although bacon could be cooked longer (personal taste)

"Enjoyable stay"

5
Nogoodboyo63, Witham, United Kingdom 08/04/2017

We booked as a family (7 of us) to go and see Roker where my dad lived as a boy. What a pleasant surprise this hotel was. It's an old well established hotel that looks like it's recently been refurbished, from the modern bar right through to the toilets which have been done in a lovely Victorian style. A friendly welcome and we were booked in quickly. We then enjoyed a nice coffee in the hotels tea room before having a stroll around Roker park (quaint and well kept) and a stroll along the seafront with its beautiful beach and the quaintest light house I've ever seen. Back to the hotel, shower and change and then down to the bar for a drink. Seven local ales on tap, a very good selection of lagers and wines, some interesting gins and a good cocktail list. We ate in the bars restaurant which had a good selection of dishes to choose from. There is also an Italian restaurant on site if you fancied that. A very nice sun terrace out front meant we could sit out with coffee this morning and enjoy coffee after our excellent full English breakfast. Overall a very good experience at a very reasonable price. The bar gets lively on a Friday and Saturday night but the atmosphere was very friendly with several complete strangers chatting to me at the bar. We definitely plan to stay here again and would recommend.

"Disappointing"

3
roddymc84, Manilva, Spain 05/04/2017

I stayed here for 2 nights on a business trip and the hotel is just OK. The heated towel rain in the bathroom was leaking and the room was small. They also forgot my early morning wake up call - not good when you are going to the airport. The bar attached is nice for drinks and the food is decent enough for pub food. Better places to stay in Sunderland.

"Welcoming"

5
LilleyBG, Leeds, United Kingdom 27/11/2016

Have just stayed at the Roker hotel for the weekend and have felt very welcomed the whole time we were there, breakfast was lovely and Marie was very friendly and helpful, also made us laugh and was very chatty. Would definitely recommend.

"Too noisy!"

2
Chriss L, Newcastle upon Tyne, United Kingdom 26/11/2016

We stayed at the Roker hotel last weekend as we were attending a party nearby. We opted for an executive suite with sea views. The room was pleasant enough (although it could have done with more adequate lighting) and we did have amazing view over the North Sea. Our main problem was the level of noise from the bar below us. Of course you would expect some noise on a Saturday night but I think a reading of 89 decibels from our room at 12.30 am is a bit too much! My husband phoned reception twice asking for the music to be turned down. The duty manager was very apologetic and visited us during breakfast the next morning to offer us a 50% discount on the price of our room.

"A lovely Evening"

5
User 26/11/2016

What a fab place poetic Licence is. What a fantastic Waitress Annie is!!! She was a pleasure to have serve us! Thank you for recommending the the Fireside Gin, what a beaut! Along with the excellent service we had... the hanging kebabs were brill. We will definitely be back when we come up to Sunderland again.

"Fantastic reception staff Great Italian restaurant."

5
Wildeplum, Aberdeen, United Kingdom 21/11/2016

Stayed here recently with my family..We had a slight issue on arrival and the reception staff went out of their way to resolve it.Very patient and understanding and extremely helpful especially Alina .As a result I would definitely come here again. Also recommend the Italian Farmhouse restaurant which is attached to the hotel. Massimo the restaurant manager gives diners maximum attention and the food is great.Thank you for a great stay.

"Lovely Hotel,Great location."

4
LAZ1802, Bridlington, United Kingdom 21/11/2016

Stayed Friday and Saturday booking a double room on both nights.On arrival we were offered a free upgrade for Friday night to a larger sea view room which was really nice and then we had to vacate the next day and re book in to our double room at the rear of the hotel.Although it was a bit of a hassle it was well worth it as we will book an upgrade room the next time we stay at the Roker Hotel.The staff and facilities at this hotel are really good and we are already looking forward to our next visit.

"Impressed "

5
User 18/11/2016

I am currently staying at the rocker hotel, and will be leaving Saturday. I've been working nights apart from one morning and I can only say that Marie was very polite and attentive with breakfast. Also at night John has been brilliant, for someone like myself who stays in hotels week in week out can say that it doesn't come often for someone to be so switched on and ready to do something for you. I can honestly say that I would stay here again due to the upmost respect and attentiveness of the staff.

"Good Experience"

4
AliTrev2014, Belfast, United Kingdom 15/11/2016

We were upgraded to luxury suite which was fabulous, plenty of room and a great sea view. Unfortunatley my son and wife were given a small bedroom in the basement, very poor. Spoilt our experience at the hotel a bit, otherwise great.

"Bit disappointed "

3
User 14/11/2016

We stay at this hotel every November as we come for reunion weekend. Room was lovely staff on reception were great and went out of their way to help. As for the bar down stairs in the function room well could not believe that they had no brandy so we asked if they could go up stairs and get some from the other bar but was told sorry they don't have any either. Spoke to the bar manager who spoke to her manager and Hay ho they went out and got some, so would like to say thank you my friend only drinks brandy. Apart from that we had a fantastic weekend :-D

"Amazing Staff!"

5
Sandy20016, Liverpool, United Kingdom 13/11/2016

Stayed at your hotel and would like to say the two receptionists who checked me in were exceptionally helpful and catered to my every need. I think they were called Julie and Kirsty maybe but they are a credit to your company! Hotel was great , many places to eat and breakfast was really nice. All staff however really nice and friendly! Great location on the sea front many places to go and discover.

"Great Staff - Great Local Hotel"

5
Notyash2014, Beverley, United Kingdom 10/11/2016

Stayed here on business for two weeks. Great venue, nice surroundings and lovely view. Only downside was that during the first week the breakfast was a little poor (took an age to arrive and when it did it was overdone) giving me the impression it had been left in the oven and forgotten about, but marked improvement the second week. Scrambled egg was like an omelette. Different chefs I think. Particular mention to Marie though our waitress who always met us with a smile and a warm welcome. Despite the breakfast thoroughly recommended.

"Great afternoon tea!"

5
Sonya B, Sunderland, United Kingdom 10/11/2016

Great offer on in October for buy one get one free on afternoon tea, such a great deal. The food was great and had loads left to take away too. Being veggie they happily catered to what I wanted, would highly recommend. Always looked after very well by waitress named Andrea, always very friendly and great service.

"Great location, nice hotel"

5
Wioletta1979, Peterlee, United Kingdom 09/11/2016

This place was perfect for an overnight stay and I could not fault this hotel at all. Staff were very friendly and helpful. The location was perfect and the breakfast was lovely as well. Would definitely return and recommended!

"Loved it!"

5
HKerry123, Crowthorne, United Kingdom 09/11/2016

Had a lovely romantic trip away with my partner. Room was spotless and modern and we had a super weekend. Staff were very friendly and couldn't have done more for us, and knowledgeable too on the local area. Great location - would definitely come back in warmer weather to enjoy the beach.

"Wow! "

5
User 08/11/2016

Booked an overnight stay as a treat fot me and my partner. This hotel was one of the best we have stayed in! Despite a problem at booking.com's end, Stephanie on reception was more than helpful and checked us in for that day. On arrival at the room we were wowed by how clean, spacious and tasteful it was. The bed was so comfortable, the room so quiet and the bath and shower were very powerful and the bathroom itself was huge! Little touches like the glass screen instead of a shower curtain, the light in the mirror and plug sockets on both sides of the bed made a big positive difference. The bar and coffee shop were very stylish and the free on site parking was both convenient and safe. The bar staff were friendly and professional and made us feel welcome. The location was great being right on the seafront and with the bus stop just outside. All in all, a wonderful stay and we hope to return very soon. Well done to all the staff for ensuring we had a great stay. ??

"great overall experience"

5
User 08/11/2016

Great place, great staff. Fab location right on the sea front. Depending how long your there for, good variety also. 'Let there be crumbs' great for afternoon tea etc. nice cocktail bar & italian restaturant. look forward to returning.

"Excellent hotel "

5
ellietate9, Stockton-on-Tees, United Kingdom 08/11/2016

When me and my partner arrived at the hotel, we were amazed at how close the hotel was to the beach! The hotel itself is lovely and clean and very quiet on a night time. The staff are very friendly and helpful. We would definitely stay here again.

"Great bar staff and G&Ts"

5
Paul A, Sandhurst, United Kingdom 08/11/2016

Went to the Roker Hotel bar for a few drinks with friends. Excellent friendly staff and very attentive. Amazing cocktails and great to know that the Poetic Licence Gin is made "in house". Great location overlooking the sea too. Will definitely be going there again when back in the area.

"Poor first night good second night !!"

3
Julie C, Doncaster, United Kingdom 07/11/2016

We arrived at hotel at 3pm on 4th November and were given a room by a very surly / grumpy receptionist in the bowels of the hotel between some kind of housekeepers store and a kitchen area . The room (139) was tiny , shabby and rather in need of a face lift . We had passed notices saying that rooms were being upgraded and this certainly needed it . As we were only going to be using the room to sleep and not in at all during the day we accepted that's where we would stay and went off to visit the Metrocentre . We returned to hotel for bed at around 10 pm and went straight to bed as we had a very early start . We actually managed around 2 hours sleep all night ! The room above was occupied by elephants and every move shook our ceiling and the staff area next door had a fire door which banged open and shut ALL night ! This seemed to stop at around 6.30 am as we were getting up and I was told the housekeeper arrived ! As we left the hotel I spoke to two gentlemen who were on reception who could not have been more helpful . They advised me to pack up our bags and they would relocate us for our 2nd night . Both were helpful , cheerful and a complete change from the greeting we got in our first day . We returned to hotel mid afternoon on the 5th again greeted by our original receptionist ( she still had her grumpy disposition !!) but our new room was ready . We were given keys to room 148 ( I think ) and what a difference . A bright larger room . Lovely bathroom and spotlessly clean ! View over air conditioning units on roof but we could cope with that ! Our 2nd night was far more of an enjoyable visit and we managed to get some sleep . We had a lovely meal in the basement Italian restaurant , food was lovely and staff great . Overall a mixed visit to the hotel , we would return but would try to specify the room we would want to stay in - it certainly wouldn't be 139 !!!!

"Good value but....."

3
KatieinMatlock, Matlock, United Kingdom 07/11/2016

Had difficulty finding the hotel in the dark as there were no lit up signs. Ended up phoning the hotel to find it. Made very welcome and the room was compact and very hot. The room did not smell of paint initially, however, in the night, as the pipes made noises, heating up, the smell of paint was exacerbated. The floor sloped away and the bed had not been levelled and so once in bed, realised that my head was lower than my feet. Not comfortable. It was good to have 2 chairs in a double room, however, the TV was so high on the wall, the only place to watch it comfortably was in bed, lying down. The welcome tray was in the wardrobe and I was not happy to have steam from the kettle going all over my clothes. Good sized bathroom, however, the pipes made a very loud noise when the water was turned on. Not sure if I woke up the neighbouring room whilst having a shower. Large gap under the room door, so the lights from the corridor, lit up the bedroom all night. Breakfast was beautifully served, however, sent back my hard poached egg. Felt my plate had been sitting under lights for too long. Shame really as I really liked the look of the hotel, however, it did not live up to my expectations

"Good modern pub"

4
Mark R, Sunderland, United Kingdom 07/11/2016

I hadn't been in this pub for many years and i was very surprised with it when i met a friend there last month. The place seemed very up market from what i remember, nice lighting, good music, friendly staff.

"Abismal"

1
User 01/11/2016

My family friends and I had a meal at the Italian restaurant 30/10/16 . I chose pasta , good job my friend had some peppercorn sauce spare , friend next to me had calamari as a main instead of a starter, she said it was " plasticy" . We chose prawn cocktail for our starters , one prawn each tonnes of Cray fish and watery sauce . To cut a long story short we ask if the manager " Chris " was available to to be by the staff member serving us " he's been sacked " .W e popped back the next day to have our whinge and whine to the duty manager , she said of We went back that night we'd " be well looked after " . We never went back and I won't be spending my money in there again . Walk down the sea front to Shagorika for a beautiful Indian meal. Just saying ??

"Lovely weekend"

5
NottinghamFriends, Nottingham 01/11/2016

Stayed at the Roker Hotel for two nights, was there for Adam & Laura's engagement, party was lovely, room looked amazing!!! Room was very clean, didn't have a sea view but was very nice!!! Breakfast was plenty of variety, the only thing missing from the cooked breakfast was fried egg!!!! Staff were very helpful and very curtious!!!! Really impressed when we booked out on the Sunday morning, the reception staff offered us a goody bag for our journey home, was a lovely touch!!! Thank you for a lovely stay!!!

"Great view over breakfast"

3
DarrenHallett, Gloucestershire, United Kingdom 30/10/2016

When booking I was made aware of some redecoration taking place. Whilst this did not effect me in anyway I was not sure if the decorators had reached my room. It was either a little tired or poorly finished. Upon arrival to my room, it was extremely cold. A quick adjustment to the radiator and 2 hours in the bar resolved the temperature. Breakfast was a real treat. The view with the sun rise was a real surprise. The quality of the food was very good and I must stress, all the staff were very helpful. Knowing I will be back in Sunderland over the coming months I would book again.

"Good Value"

4
Iainsbruv, Mauchline, United Kingdom 27/10/2016

Normally as a solo male traveler you tend to get the pokey wee room furthest away from everything so I was expecting the same as I tried to locate my room. Imagine my surprise when I opened the door to find a family room with a king size bed and two singles. The room was clean and comfortable, the bathroom was also clean but the shower screen wasn't big enough and water ended up all over the place. I found the room to be very warm but it was turned down when I asked. On the first night I ate in the bar and found it to be up to the usual choice and standard of bar food and reasonably priced. On the second night I went to the Italian and enjoyed my meal in nice surroundings. The breakfast was OK but the service could have been better. On the first morning I was shown to my table but the waitress went away without explaining the set up. On the other two mornings I had to ask for my order to be taken. I felt the staff throughout the hotel to be polite but not overly friendly. The hotel is in a great location on the coast and a great place to base yourself for exploring the area. It was good value for money and would stay there again uf in the area and recommend it to anyone considering it.

Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review
Dear Guest We do appreciate you taking the time to write a review on our hotel and are happy that you had a great experience with your bedroom But we at the BW Roker Hotel constantly monitor our standards and listen to our guests to ensure our services and expected standards are delivered consistently and sincerely apologize for your breakfast experience which we will discuss with our restaurant manager. But again, thank you for taking your time to review our hotel Best Wishes Management Team

"Awful"

1
time4changes, Retford, United Kingdom 24/10/2016

The room had wallpaper,coming of the ceiling, an ariel for TV stuck on top with less reception than I get in the lorry. Loud music and a fan outside that was still going round at 1o clock in the morning. This room was by the side of a club, no view except an alley way. Then breakfast 8 items in 4 different containers I requested another serving spoon for the beens and scrambled egg why, the eggs had gone black in places, cold mushrooms the list goes on.

Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Thank you for your time posting a review as we do take all comments seriously and they are also shared with the team. Please rest assured that we have taken your criticism on board and will certainly endeavour to improve on our performance and attention to detail in future. Please accept our sincere apologies for the disappointing experience you encountered at our hotel. Yours sincerely Management Team

"Excellent location"

5
pautill3, Beeston, United Kingdom 21/10/2016

I spent 4 nights at the Roker Hotel, my room was warm and comfortable. The food at the Italian restaurant was excellent and the prices very reasonable, I ate there every evening. My room was at the back and was very quiet, I would stay there again.

Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review
Dear Guest We have read with pleasure your review and would like to thank you for taking the time to post it. Your feedback is greatly appreciated and so are your positive comments on the BEST WESTERN Roker Hotel and we are naturally grateful for your recognition. We look forward to seeing you again as we promise to continue our efforts to improve. Yours sincerely Management Team

"Really impressed"

4
Ian D, Newcastle upon Tyne, England, United Kingdom 19/10/2016

We stayed here as we were attending a wedding nearby. We were really happy with our room and the hotel amenities and just wished we were staying longer so we could sample them more. The bar and restaurant both look great and if we do come back we'll definitely be sampling the cocktails!

Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Thank you for taking the time to write such a positive review and can assure you that we will share your comments with our team. Our public bar, Poetic License has a great reputation for cocktails and hope to welcome you back to our hotel soon so that you can sample more of them Best Wishes Management Team

"Very impressed"

4
bubblegum249, Bristol 18/10/2016

Never been to Sunderland before, but we we went for a wedding and stayed for 2nights. Its very lively with a Italian restaurant on site and a great bar with a tea room which has the breakfast in the morning. Our rooms were modern but very dim. We had a disadvantage of the room being very over hearted which we had to open all the windows and request a fan which they gave to us once we asked. Overall we enjoyed our stay and when we come to Sunderland again, we would say here again. Thank you for a good 2 days. Emma

Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Thank you for taking time to post a review and I would also like to thank you for the positive feedback which has been taken by all of us as a reward. It's nice to know that our hard work is recognised and appreciated. The team has been making an effort to improve our guests overall experience with us and your comments are a reflexion of that effort and a great incentive. We look forward to your next visit and hopefully impress you once more. Yours sincerely Management Team

"Amazing hotel!"

5
User 16/10/2016

We stay at the hotel often. What can I say? Lovely hotel, amazing food, the cocktails are to die for, the receptionists are polite...The room itself could use a touch of paint, but the bed and bath make up for it! Will definitely stay again!

Manager184, Manager at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Thank you for your positive feedback and we are pleased that you had a wonderful experience at our hotel. We can assure you we will pass your comments to our reception team and we look forward to welcoming you back to our hotel soon into one of our newly refurbished bedrooms as we are currently refurbishing them. Best Wishes Management Team

"October 2016"

3
Brian S, Horsham, United Kingdom 10/10/2016

The location of the hotel is excellent. The staff are very polite and helpful. The only issue is the bar under the hotel, this plays loud music so if you have children, or just don't want to hear this through the floor, then ask for a room away from the bar when you book.

Manager184, Manager at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Firstly our apologies if you and your family we disturbed during your stay. We do have some bedrooms located about our bar and had we been made aware of your problems we would had encountered we would have allocated a bedroom in a different part of our hotel. We do appreciate you taking the time to review our hotel and hopefully look forward to welcoming you back soon Best Wishes Management Team

"Fab hotel, great location."

5
KimFisher, Tividale, West Midlands 08/10/2016

We stayed with 6 friends and location great, hotel lovely. It seems to be the 'in place' to be! We stayed for long bank holiday weekend and the bar area at night was heaving. Lots of loud music and youngsters partying. Not the place to go if you want a quiet drink. Lots to do in the local area, people of Sunderland are some of the friendliest I have ever met. Breakfast at hotel was lovely with excellent selection. All in all we had a great time.

Manager184, Manager at BEST WESTERN Roker Hotel, responded to this review
Dear Guest We are pleased to read your review and that you and your friends enjoyed your stay with us. The hotel has a variety of places to eat and drink and hosts a very popular bar named Poetic License which attracts not only local customers but is a destination bar and hosts visitors from all over the region. We would like to thank you for taking the time to review out hotel as we do value customer feedback and hope that you will give us the opportunity to welcome you back to our hotel soon. Best Wishes Management Team

"Great hotel great location"

5
70julianne170, Eastbourne, United Kingdom 07/10/2016

Stayed for two nights at the Roker hotel, our double room was quite small and dated but was fine for what we needed, The hotel had a great bar/restaurant (The Poetic License) which had a great choice of drinks we ate there on the first night and the food was excellent as was the service. Breakfast was very good, continental and cooked choice. Second night we ate at the on site Italian Farmhouse restaurant which was also very good. Extra treat was seeing the illuminations outside all along the seafront. Would definately reccommend this hotel as great location and great value for money if staying in the Sunderland area

Manager184, Manager at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Thank you for your kind works and it is good to know that the teams hard work is appreciated. We are working tirelessly and listen to our guests to improve our services and it is fantastic to have your recognition. We do have a number of lovely areas to eat within our hotel and are pleased you managed to sample two of them We look forward to your next visit and hopefully impress you once more and maybe you can try Let There Be Crumbs! Yours sincerely Management Team

"Uncomfortable stay"

2
User 04/10/2016

There is a very very nice Indian resturaunt downstairs which I really liked and do reccomend the lamb balti, but as the only menu being cury - may not be to everyone's taste.. My stay in the room was uncomfortable, having just finished the west highland way and starting back to work in Newcastle for a following day i was hoping for something reasonable. I had a doubel room 105 and as soon as I got in the room I could hear the hustle and bustle of the resturaunt downstairs like it was next door with very thin walls.. Loud. The toilet / shower had no extract working so i'm sure you can imagine that was not pleasant.. The water in the tap did not drop below tepid after running for a few minutes running even in early October, the shower was pleasently hot however. That being said the room does not have air con or ventilation (I checked for grilles everywhere) only underfloor heating which I switched straight off.. I woke up at 4am swealteringly hot and opened the window although with a main road and street lights outside this left me having to let the light and noise in just craving the odd whiff of cool air. I booked through Capita and will be asking them to ensure nobody from my company is placed in this hotel again.. It's not conducive to a nights rest before a days work.

"Never again"

1
User 04/10/2016

Trek up 3 flights of stairs and down 4 flights just to get to the room. Broken curtain and blind, dodgy lamp switch, VERY noisy plumbing, very noisy guests in adjacent and upstairs rooms with extremely large feet. Noisy until 3am with restaurant/bar patrons leaving. Comfortable bed, that's all.

Manager184, Manager at BEST WESTERN Roker Hotel, responded to this review
Dear Guest We would firstly like to thank you for taking the time to review our hotel. As you are aware the hotel has lots of character and some wonderful food and beverages areas to enjoy within it. We apologise if you were not made aware of the lift that accesses the first floor but due to the age of the building some bedrooms are not as accessible as others but had we been made aware that there was an issue with your bedroom we would of assisted you with an alternative bedroom. Thank you again for your feedback and would love to welcome you back to our hotel in the not too distant future. Best Wishes Management Team

"a very pleasant stay."

5
Helen P, Sunderland, United Kingdom 03/10/2016

We had executive rooms which were fab. The food was excellent. The views from the rooms of the sea was really great. The hotel was had a great atmosphere. It had a coffee shop with delicious homemade cakes and smashing coffee. We wouldnt hesitate to recommend this hotel and we will certainly be staying again..

Manager184, Manager at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Thank you for taking time to post a review and we would also like to thank you for the positive feedback and are pleased we were able to impress you. We look forward to your next visit and hopefully impress you once more. Yours sincerely Management Team

"Great place to stay"

5
Agnes S, Motherwell, Scotland, United Kingdom 01/10/2016

Booked this last minute and was not disappointed. Very friendly staff who couldn't do enough for you. Great amenities and very comfortable bed. Our room had a beautiful sea view which we both loved . Having a good selection of pubs and eateries on the doorstep makes this a perfect place to visit.

Manager184, Manager at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Thank you for your kind works and it is good to know that the teams hard work is appreciated. We do work tirelessly and listen to our guests to improve our services and it is fantastic to have your recognition. Yours comments are the best reward our team can wish for. We look forward to your next visit and hopefully impress you once more. Yours sincerely Management Team

"The little things let it down"

2
Snappercity, Greater London, United Kingdom 25/09/2016

Why are so many modern businesses so badly run? And why, in the hotel and hospitality industry where customer service is so important are so many company's so inept? Stayed for one night in a single room – by coincidence the same room I had stayed in around two years previously. Small, with a single bed, but functional and clean enough. An early night after a very late night the previous evening. Woken at around 10pm by an elderly couple trying to access my room. They had apparently been allocated the same room (yet how the hotel thought they were going to fit into the single bed was anyone's guess). OK, a mistake, but you would have thought that hotel reception might have at least just phoned to apologise? At breakfast, coffee failed to materialise. When prompted again, the coffee was brought but there was no apology for the oversight. Table was unpleasantly sticky and in need of a good wipe down. Went to shave before checking out and found the shaver socket in the bathroom did not work. (I then remembered, I think correctly, that the shaver socket didn't work the last time I was allocated that room and pointed it out to the hotel). Luckily I had no work meetings the next day, so being unshaven was annoying but not vitally important. At check out the receptionist didn't ask whether everything had been OK (perhaps for good reasons) and I pointed out that the shaver socket didn't work. Again, no apology or even an offer of some solution to my unshaven state. She then wanted to charge me for two breakfasts as that is what my account said (so one night in a single room with a single bed and the hotel believed I had two breakfasts. Really?). Again, no apology. Good customer service is a simple matter of common sense and common politeness and decency, something sadly missing on my latest visit.

Manager184, Manager at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Thank you for your time posting a review but we are however disappointed that on this occasion we did not meet your expectations. We are desolated that you were disturb in your room however this was not due to a misallocation by our front office but rather a very confused elderly couple that got their room number wrong. We entirely agree the receptionist on duty should have had the foresight to realise you had been disturbed and called you explaining and apologising for the inconvenience and we have conveyed that to the relevant team member. Our senior receptionist did attend to your queries in a diligent and caring way taking prompt action to immediately resolve the issues raised and whilst apologetic and it was her understanding it all had been resolved to your satisfaction. It saddens me to learn from here that you felt it was not resolved fully and as a consequence that we were not given the possibility to remediate further had we been given the opportunity to do so then. We have two engineers on site for our 43 bedrooms which allows us to attend to any issues in real time as well conducting full inspections every quarter to ensure that not only do we provide the best customer care possible but also to ensure that we are compliant with Best Western standards where we hold a top 10 position across the BEST WESTERN family on our quality assessments conducted annually. We seem not to have been to our standard on this matter but we have however in the meantime resolved the issue with shaver socket. Whilst your full feedback has been shared with the team please accept our sincerest apologies and appreciation for bringing your views to us for it is only by comments from our guests that we are able to monitor and rectify when necessary any shortfalls in the business we operate. Yours sincerely Management Team

"Breakfast was not good"

1
York-Ironing, york 25/09/2016

Had breakfast today, was over priced and cold. My major issue was hygiene though. The waiter was carrying cups with his fingers in all of them and setting the table with them. Also he carried the cutlery in his bare hands and wasn't holding them by the handle. Will not be going again!

Manager184, Manager at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Thank you for taking the time to review our hotel and our sincerest apologies. We are concerned by your comments and can assure you they have been shared with the team member who served you that morning and they have been re-trained to company standards. We would appreciate it if you could contact either our General Manager or Deputy General Manager at our hotel to discuss your experience but again thank you for your feedback. Yours sincerely Management Team

"Great place "

5
tokyotreehouse, Manchester, United Kingdom 23/09/2016

After completing the coast to coast this was our final stop for celebration. We were so grateful we had a bath in our room as a soak was much needed! The breakfast was such a good selection, and very well decorated. Also made use of the bar which again was great, very modern, really good atmosphere. Only downside was we tried to eat at the restaurant at around 9pm we found it had closed... Although it was a Sunday we thought this was a little early to close. However still really impressed with everything else! Would recommend, many thanks

"Starting to become tired"

4
Sarah S, Huddersfield, United Kingdom 22/09/2016

This hotel is in a great location right on the beach with fabulous views out to sea. The bar and the restaurant offer good quality food and cater for a range of tastes with a modern theme. These are the reasons I stay here. However in the last 12 months the hotel is starting to look tired in terms of décor in the guest bedrooms and hygiene/cleanliness of crockery and cutlery for breakfast service is questionable at times.

"Nice"

4
902traveller, Portsmouth, United Kingdom 20/09/2016

Nice rooms clean and tidy, can only comment on exec rm, but very spacious, could do with a fridge though. Very cool and trendy bar, it gets a bit noisy on a weekend as it's very popular, great atmosphere. Italian style restaurant we found to be very nice, quite ok on price. Crumbs tea room, coffee and breakfast clean decent value. Use hotel at rear of hotel as front constantly busy and full. Had our wedding reception their in the 80s, place even better now. Stay up late on weekend and enjoy.

"Girls weekend "

5
collycustard, nuneaton 16/09/2016

Stopped here 02/09/2016 and I must say it was a beautiful place to stop, the view wasn't up to much but the rooms we booked were both clean and fresh and very comfy, the staff were great too very helpful will defo recommend to friends in future and have already booked up for next year

Manager184, Manager at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Thank you for your kind works and it is good to know that the teams hard work is appreciated. We do work tirelessly and listen to our guests to improve our services and it is fantastic to have your recognition. Yours comments are the best reward our team can wish for. We look forward to your next visit and hopefully impress you once more. Yours sincerely Management Team

"Nice hotel...."

3
Daniel C, London, United Kingdom 12/09/2016

We stayed at the Roker hotel for two nights. Upon arrival it looked like a very smart hotel with a nice looking bar and Resturant. Check in could of been a bit better, one of the front desk staff seemed like she was having a bad day and customer service wasn't high on her agenda. We were allocated our room which was number 128 and was located at the top of the hotel which was fine until we realised that this room is actually the fire escape route and had a room key behind a break glass on the outside of the room door and the metal escape stairs were right up to the bedroom window!!! Not the ideal room to say the least. We did ask to move rooms and the hotel agreed to this and moved us into one of the better rooms. Nice touch but the room is on the main corridor and boy do you know about it!!!! My mother in law was put in a room in the basement which was like an inferno and upon talking to the cleaner who worked at the hotel she explained all the heating pipes run along underneath the rooms in the basement. So if you are going to stay here make sure you ask not to be put here unless you like sleeping in a sauna!!

Manager184, Manager at BEST WESTERN Roker Hotel, responded to this review
Dear Guest We do appreciate you taking the time to write a review and Your feedback is greatly appreciated. Unfortunately regarding the heat in the hotel, this is due to the hotel having the hot water pipes running under some of our bedrooms floor and this is purely down to the age of the building and this does result in some bedrooms being a little warmer than others and we do apologize if this. Again thank you for your review and we look forward to seeing you again as we promise to continue our efforts to improve. Yours sincerely Management Team

"Nice hotel "

4
Jo S, Durham, United Kingdom 09/09/2016

Stayed one night as we were seeing a show at the Sunderland empire theatre. The room, a standard room appeared a little 'tired' in places, however it was well cleaned. There is no air con in the room, and it was extremely hot in the room even with the window open. On going out we asked for a fan which they delivered and left running for us whilst we were out. Unfortunately it did not seem to make much difference, leading to us not having a good night sleep, despite the bed being comfortable! Breakfast was of a good quality, nice produce and freshly cooked. Staff were friendly and welcoming. Despite my issue I would stay again, but in a bigger room.

Manager184, Manager at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Thank you for choosing our hotel for your recent stay when visiting the Sunderland Empire. We do apologize for the heat in your bedroom but appreciate your comments regarding our staff and we can assure you we will feed them back to our team. We do value feedback and thank you for taking the time to review our hotel and look forward to welcoming you back to our hotel soon Regards Management Team

"Overnight for business"

4
User 09/09/2016

Nice modern hotel and room, stayed in a cozy standard room at the back of the hotel which was relatively small but had everything needed for an overnight stay. Great location right on the coast (had a fantastic early morning run on the beach) and parking a no problem even if arriving late at night. Think got a deal on the room at just over £50 which including breakfast is great value. Room was very very hot and had a faint din from the brewery/factory down the side street. Breakfast itself is only served til 9am, I was a little late and they had already started packing up but still brought out a lukewarm hot breakfast with fresh coffee, toast, melon and juice, there was the option to sit outside. The staff seemed stressed rushed which I don't like in the morning and the cleanliness of plates/cutlery etc was smeary. Worked next door in the hotel bar and veranda overlooking the sea for the morning which was a lovely place and a nice environment.

Manager184, Manager at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Your feedback is greatly appreciated and so are your positive comments on the BEST WESTERN Roker Hotel and we are naturally grateful for your recognition. We have noted your comments regarding you breakfast experience and can assure you that they will be discussed with the restaurant manager. We look forward to seeing you again as we promise to continue our efforts to improve. Yours sincerely Management Team

"Great place"

5
Gingersweets, England 07/09/2016

Excellent hotel with extremely helpful staff. One of the best Best Westerns I have stayed in. There is a restaurant within the hotel which has a relaxed feel to it. We had breakfast in here which had a variety of items to chose from. There is a bar next to reception which has a nice atmosphere. The staff are friendly and professional, this was through out the hotel, bar and restaurant. You really could not fault the staff at all. All polite, helpful and friendly. We cycled finishing here on the coast to coast route and found it was convenient and a great place to stay.

Manager184, Manager at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Your feedback is greatly appreciated and so are your positive comments on the BEST WESTERN Roker Hotel and we are naturally grateful for your recognition. The hotel does host a number of facilities and are pleased that you have the opportunity to experience some of them when you visited. We look forward to seeing you again as we promise to continue our efforts to improve. Yours sincerely Management Team

"Disappointing and expensive. "

2
DY09, Sunderland, United Kingdom 05/09/2016

I booked an "executive" room for a wedding I was attending. I was maid of honour so my room was being used for getting the bride and bridesmaid ready the morning of the wedding and also for the photographs. I paid £240 for 2 nights which was allegedly discounted as a wedding guest and I can only describe the room as "shabby". The carpets were stained and the bathroom was tired and old. When you used the shower it flooded the bathroom. The room was ridiculously hot even with the windows wide open and there was no fan or air con. Other guests booked standard rooms at this hotel and paid £160 for two nights and their rooms were no larger than a closet and again very hot. The staff at the hotel were however all very helpful when needed. The executive room did not look anything like the photo you get when you search the room on the Internet.

"Wedding Fantastic , Bedrooms where you cant sleep please read full review"

3
ken m, Sunderland, United Kingdom 05/09/2016

we stayed at the Roker Hotel on Friday and Saturday night to attend our daughters wedding on the Saturday night. we cant praise the wedding team to highly, they were absolutely amazing,we shouldn't single out certain people but have to mention 2 special members of staff Jill and Colin who were exceptionally professional and friendly people. We had a meal in the Italian farmhouse on Friday night for 18 guest who were staying and again the staff and the food was fantastic. we did feel very let down with the room we booked and paid extra for. the which was described as an executive room with sea view was not what we would have called executive(rather small for an executive room) and the sea view was obscured by the sign for the bar below.i would describe a bedroom as a sanctuary to get away,relax and have a good nights sleep but after our meal on friday night when we decided to retire to our rooms around 10pm to have an early in preparation for the wedding on Saturday.the problem was that we were above the bar and the music being played was unbelievably loud in our room. i called reception who told me that the music who stop no later than 11.30 at 12.50 i was told another 30 minutes and then the people would be leaving ,so therefore if you wish to sleep either stay up until 1 o'clock in the morning or stay somewhere else. i did speak to the manager on Saturday morning regarding the content of this review ,he explained that there are no quiet rooms in the Roker Hotel and the music in the bar was essential to attract customers to there bar,i understand that Roker hotel is a business but customers should be forewarned about the noise in there bedrooms. the manager did say he would speak to the general manager and other teams to pass on my remarks but i heard nothing by the time of check out on Sunday. im not surprised by this as i did email the Roker on the 25th august with a tongue in cheek request regarding hosting a meal for 18 people and hoping the restaurant manger could take pity and offer some sort of discount ,i never got any reply and the only complimentary was half a slice of bread per person and some butter and dips ,which were very tasty, all i all i would say that the staff are very nice polite and extremely helpful,but as far as customer service and follow up discussions from the management its non existent.

"Excellent Wedding reception"

5
Alexander2Swindon, Swindon 02/09/2016

My daughter recently was married at the Roker Hotel. Everything was very profesional, the food and service was excellent and all the staff were very very good, ensuring that everything ran smoothly. I would highly recommend the hotel for a wedding.

"Lovely hotel just a little warm"

4
The_Haddons, Willenhall, United Kingdom 28/08/2016

The hotel is a fabulous find for the money. It's right on the sea front with ample restaurants on site or just down on the sea front. The room is well decorated with fabulous soft towels and the added bonus of a bath. Breakfast was delicious with a lovely selection of buffet items and the cooked breakfast was good hearty food. The only downside was the room was far too warm, there wasn't enough air coming in through the window and no fan in the room.

Manager184, Manager at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Thank you for taking the time to review our hotel, and we are sure your comments will be greatly appreciated by our staff who work tirelessly to ensure our customers are looked after whilst staying with us. We do value feedback and can assure you we will forward your comments to our team and look forward to welcoming you back to our hotel soon. Regards Management Team

"Poor Bedroom"

3
186380Jemal, Stockton-on-Tees, United Kingdom 26/08/2016

The hotel itself has a beautiful position but unfortunately we felt very let down by the standard of accomodation offered.As we were only staying for one night we booked a small double room,what we were not aware of was not only was the room small but the bed was certainly not big enough for two.The bed itself was up against a wall and radiator therefore to get out I had to step over my Husband,absolutely ridiculous.I have never slept in such an uncomfortable bed,unable to get any sleep. Another down side to this room was that the en-suite was on a different level to the bedroom and you needed to go down two stairs,this meant the light needed to be left on so as not to have an accident in the dark. The bedside light was so very dim it would have been impossible to read. The room to which I refer was 113.

Manager184, Manager at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Thank you for your review and we apologize if the bedroom was not to your expectation. As you may be aware we have a number of different types of bedrooms from single rooms, cosy doubles, standard doubles and executives bedroom and clearly from your reservation you have reserved one of our cosy doubles. We would recommend that guests if they have specific bedroom requirements contact the hotel directly as we can discuss their specific needs on a one to one basis but we will of course feed back your review to the relevant department manager. Regards Management Team

"Another good stay"

5
Happyholidayer8, Harrogate, United Kingdom 23/08/2016

This was our second visit to this hotel, we love it becuase of the great sea views, great staff, delightful italian restaurant in the basement and excellent value for money, would definitely recommend.

Manager184, Manager at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Thank you for your time leaving a positive feedback and is good to know that the team's hard work is appreciated. We are working tirelessly and listening to our guests to improve our services and is fantastic to see your recognition. That is the best reward our team can wish for. We look forward to your next visit and hopefully impress you once more Yours sincerely Management Team

"Unbelievable wedding venue"

5
User 22/08/2016

Recently had our wedding at Roker hotel and they couldn't have done better! The staff were amazing, in particular Jill, Colin and Sam J, they did everything possible to make our best the best ever! I would highly recommend. Food and drink was absolutely lovely and the room itself looked beautiful. Thank you for such a wonderful day xx

Manager184, Manager at BEST WESTERN Roker Hotel, responded to this review
Good afternoon Firstly congratulations on your wedding day and we are so pleased you decided to choose our hotel to host your very special day. We would like to thank you for your kind words and can assure you we will pass them our team. And finally on behalf of the management and staff we would like to wish you a long and happy life together Regards Management Team

"Roker & Monkwearmouth is our Ancestral home hence our visit"

5
June D, London, United Kingdom 20/08/2016

Our third visit to this hotel wouldn't dream of going anywhere else. The hotel is central for our visits and meets our needs for sight seeing. It is also has nearby bus stops.which assists us as neither my cousin or myself drive. Regards June Jobling

Manager184, Manager at BEST WESTERN Roker Hotel, responded to this review
Dear Guest We are so pleased to hear that you enjoy staying at our hotel and that it meets your needs. The regular bus service which does run regularly and is literally right outside of the main entrance to our hotel taking you directly into the city where there are national bus and rail links and we so are pleased that you were able to make use of it. We do appreciate you taking the time to write a review and we look forward to welcoming you back to our hotel for your fourth visit Regards Management Team

"Disappointing this time"

3
Andrew O, Buxted East Sussex, United Kingdom 19/08/2016

Having stayed here in January 2016 I was happy to stay there again. Disappointed on this occasion. Smallish room though well equipped except that the internet link would not work at all. Slow service in restaurant and tables that i recall were sticky to the touch in January and again in August. Restaurants that were not so busy or nearly full should not need to apologise for slow service unless the staffing levels were wrongly set. Poor communication between reception and restaurant re last order times for meals then delivering starter and main course together!

Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Thank you for your time posting a review as we do take them seriously and they are shared with the team and improvements made where necessary. Our aim is to improve always where necessary and therefore your comments are valuable and being looked upon. Please be rest assured corrective measures have been actioned to ensure the issues such as the Wifi are rectified and we can assure you that appears to have been resolved. You have also commented regarding your experience in our restaurant which has caused us some concern as you have perceived that there was and issue with service and staffing levels which will be discussed with the department manager. Please accept our sincerest appreciation for bringing your views to us for it is only by comments from our guests that we are able to monitor and rectify when necessary any shortfalls in the business we operate. Yours sincerely Management Team

"Very Good Hotel For The Price"

4
bazzaburn, Glasgow, United Kingdom 18/08/2016

I stayed at this hotel for one night. It has a restaurant and bar both of which are comfortably furnished. The bar sold a wide range of real beers and lagers and while I didnt have an evening meal in the restaurant the breakfast was very good and worth more than the extra fiver it cost. The hotel public areas and my bedroom were exceptionally clean. Everything in the bedroom worked properly. It had tea and coffee making facilities, an iron and a TV with a remote that actually worked. There were additional bath towels and pillows provided. I did have a lengthy walk upstairs, and then along narrow corridors and down stairs to reach my room - so not one for heavy cases or someone with mobility issues. The door to my room and my neighbours rooms had to be slammed shut to close them and there was noise at 5:30AM which I put down to the kitchens preparing for breakfast. A good pair of earplugs would be recommended. In summary the hotel was clean, tidy and functional with excellent facilities. The layout issues are what you can expect from an older building and the noise problems could be overcome with earplugs. Overall the hotel provided excellent value for money. I will stay there again would recommend it to anyone looking for a good hotel at a budget price.

Manager184, Manager at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Thank you for the positive feedback which has been taken by the team as a reward for the effort. It is always gratifying to know our hard work is recognised and appreciated. We look forward to your next visit and hopefully impress you once more. Yours sincerely Management Team

"Too many stairs and not enough parking spaces!"

3
User 18/08/2016

I found this hotel not too bad . The rooms are good and the staff are pleasant . The only thing I didn't like was the fact that some of the rooms are miles away in the hotel and up and down numerous flights of stairs but other than that its a good hotel for a short stay.

Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Thank you for taking time to post a review and we would also like to thank you for the positive feedback which has been taken by the team as a reward for the effort and to know that is also appreciated. As you may be aware we do have a lift which access a number of bedrooms and had we been made aware of any issues you were encountering with the allocation of your bedroom we would have endeavoured to allocate you a bedroom on the first floor as our aim is to improve where possible and therefore your comments are valuable. We look forward to your next visit and hopefully impress you once more. Yours sincerely Management Team

"Sunderland Best western"

4
SussannH, Manchester, United Kingdom 16/08/2016

Stayed one night at this hotel when passing through Northumberland. Beach and sea just across the road an added incentive to stay here. Clean room and good service. Excellent service at breakfast with plenty of choice. Good internet connection in bedrooms.

Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Firstly we would like to thank you for you review as we do appreciate customer feedback. Your comments are extremely valued by the management team and as you have mentioned the hotel is in a beautiful part of the North East Coast with some stunning views of the pier and beach. We do hope to welcome you back to our hotel and hope you enjoyed your visit to Northumberland. Best Wishes Management Team

"Midnight Wee"

5
User 12/08/2016

I live in Sunderland, near the city center, and on a random midnight stroll to the beach I found myself in need of the toilet. I was in a bit of a pickle. I thought I would chance to see if I could use the lavatory facilities at The Best Western Roker Hotel, honestly I was expecting to be turned away. So at 2am the night porter, an older gentleman, answered the door and kindly let me use the facilities as I was in dire need for a wee. I was very thankful and he greeted and bid us farewell with a cheery smile, something not expected at 2am. I really appreciated the hospitality, it's nice to see that it extends to members of the public as well as patrons, tar so much you gent.

Manager184, Manager at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Thank you for your feedback and we appreciate you taking the time to contact us. We can assure you that we will pass on your comments to the night porter who I am sure will also thank you for your kind words. Best wishes Management Team

"Don't stay here if you want to eat"

2
User 31/07/2016

What has happened to the previously excellent food provided in the bar area? Hardly ever available according to the gruff uncaring staff...on 29/7 at 8pm was told no more food "chef said"..no other reason given...on 30/7 at 5pm was told not available as chef had said "knock the food on the head for a while"...apparently he had "things to do"...was advised to wait an hour or so...upon asking at that time was informed no more food was to be served that evening...an hours wait for nothing...All this despite menus lying around advertising food from "12noon to 21.30"...EVERY day"...used to love eating here from the very extensive menu..seems my feelings are shared by many frequent visitors...staff don't seem to 'give a toss' either..absolute shambles

"Wedding day- couldn't of asked for anything better!"

5
User 30/07/2016

Where do i start!!! Myself and my husband got married here in may and it was truly the best day of our lives. The staff were so welcoming and attended to our guests and our personal needs! I could not of asked for better service. My wedding hall and reception looked stunning. My wedding planner Jill is phenomenal! She seen to it that every detail i wanted was in the wedding and she made me the proudest bride. Always kept in touch and nothing was too much to ask of them. Would recommend to everyone! Thankyou to all the team from the bottom of our hearts. My family and friends loved our day and I'm so glad I chose this hotel. Lindsey and Martin Clarke Xxx

Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review
Dear Lindsey and Martin Thank you for taking the time to write a review regarding your wedding day in May. A wedding is one of the most important days in a couple's life and we at the BW Roker Hotel endeavour to ensure that we carry through a couples dream day. We can assure you we will pass on your comments regarding Jill to her and also to our team as we are sure they will appreciate your kind words. Finally on behalf of the Management and staff of the BW Roker Hotel we would like to wish you a long and happy marriage together Best Wishes Management Team

"Still an excellent hotel - pity about the airshow weekend events..."

4
Haymansafc, Cheshire, United Kingdom 26/07/2016

We returned to the Roker Hotel between Saturday 23rd and Monday 25th July. Basically for the airshow weekend. I wrote a review of this hotel almost a year ago as we go back a long way...and last year was the first time I'd been there for several years (we used to stay here two or three times a year at one point for family visits!). I'm glad to see little has changed since our last visit because I think the latest refurbishment works have been superb. Lovely interiors and it hasn't spoilt the unique feel and huge character of the place - it still feels like the hotel I fell in love with as a child. I like the feeling of familiarity and I wouldn't change this place for the world... It's exactly how I like a hotel. I judge the Roker as the ‘benchmark' of all hotels I stay in. It has a lovely feel about the place and it's character is what has kept drawing us back for literally decades, now...! We had Room 127 again, which is found up on the second floor. Barring the addition of a new, large TV (very nice!), it was more or less the same as last year. Very clean, a decent sized bathroom, enough toiletries/tea/coffee and comfortable beds. A few minor marks on one of the walls showing wear and tear but certainly well within the boundaries of acceptability. I had no trouble in sleeping and even though it was very warm outside, the sash window provided enough fresh air. As it was the airshow weekend, things were a little different. The local radio station were out in the car park during both evenings we were there (I'd like to dub it ‘Concert In The Car Park'!). My father was a little worried about getting to sleep, but it was finished by 11pm on the Saturday evening and shortly before 10pm on the Sunday. Lots of people were outside enjoying themselves and the security staff on site done an excellent overall job from what I could see. It was a little irritating having to explain we were guests every time we tried to get back into the hotel's reception area, but understandable given the events in the car park. We had to have breakfast in the Italian Farmhouse on Sunday morning which felt a little odd, but there we no issues with general service and the food quality decent. I also liked the decor - although a bit dark for a breakfast setting. We were back in the ‘traditional' dining room that's Let There Be Crumbs for breakfast on Monday morning which we both preferred - plus table service for cooked breakfasts being a notable bonus. I'm not fond of self-service breakfasts considering the amount of money you pay to stay there... Poetic License was as I remember it as I'm a huge fan of the decor - particularly the copper table-tops and button-backed leather bench seating. Everything was also more or less spotless. We ate in there last year and the food was first class. However, no food was being served in there over the airshow weekend, which I feel was a great omission. Just one point, we were told by the bar staff that they didn't sell the bottles of gin they distill there...?! I'd have asked why but given it was a busy weekend with lots of people to serve, I didn't want to ask as to why... As for the service - considering it was very busy, I had no real complaints and the staff were warm, welcoming and friendly enough towards us. This was in all departments of the hotel. Why have I dropped my opinion of the hotel from five stars (from last year) from to four? There's two reasons: My first point is that during this weekend, we couldn't actually have an evening meal at the hotel. No food at all was being served in Poetic Licence and the only place available was the Italian Farmhouse. That's all well and good, but what if you don't like Italian food?! What are you supposed to do?! It was all academic really, because it turned out to be full when we walked down there... In the end, we had to walk a mile down the coast to a rival hotel (that we've also stayed in before) for a proper evening meal. Fortunately, they were accepting non-guests in their restaurant and as it turned out, we weren't the only ones eating there from the Roker Hotel! On the second night (Sunday), we decided to stand with the gathering in the car park with a burger from the barbecue and watch some of the party that was going on. We weren't prepared to make another two-mile round walk just to have a traditional evening meal. It's as if the Roker's guests during this busy weekend are very much an ‘afterthought' compared to those simply walking off the streets. It's not what you expect when you've paid a lot of money and booked almost six months in advance to say where for that particular weekend. No reservations or provisions were made for those staying over - other than a presumption that everyone either liked Italian food or weren't bothered about eating. It was a case of be in the car park with barbecue food or go somewhere else (as I said, we don't eat Italian food and the Italian Farmhouse was full). My second point is that getting hold of a permit to get though the closed roads due to the airshow is more or less impossible, now. Years ago when we've been up for the airshow, we used to have the permit posted to us three weeks in advance to save any hassle - so we know 'the drill'. Now? It's a different story, sadly. We phoned the hotel no less than four occasions up to a month before the event to try and secure a permit to be allowed through to the closed-off area ,but all we were told to simply park around the back and call nearer the time. This is only time where the staff weren't helpful and didn't seem to have any information to hand. No effort was made to reserve permits for guests, it seemed. If it wasn't for bringing our e-mailed booking confirmation and managing to find someone who finally let us though the barriers that closed the roads (even to the back of the hotel), we would have been absolutely stuffed to get anywhere near the hotel before the airshow finished - as it turns out they'd “run out” of permits anyway...! This was by 10am when we arrived! So, it seems the hotel are no longer allocated enough to cover the paying guests or they're handing them out to non-guests. When you're traveling in the region of 175 miles and have paid close to £400 to stay there, this isn't what you'd expect to have to deal with. Again, it's as if the hotel guests are very much an ‘afterthought' compared to those simply walking off the streets. Completely the opposite to how they operated 20 years ago. Luckily, knowing the hotel so well and over so many years, it was just a case of accepting the unusual circumstances, accepting it was a very busy weekend due to the airshow and bearing it. A new guest may not have been as accepting/understanding as we were, though. All I'll say is that if we were to come up for the airshow again, I would have to consider staying at their rival down the coast road though - which was still operating as a normal hotel rather than an ‘entertainments venue with rooms'. I don't want anyone to take this the wrong way or in too much of a negative light - as I do adore the Roker Hotel and myself and my family have many decades worth of history there... It's our ‘default' choice whenever we're up in the area and it still is. However during the airshow weekend, it's certainly not the hotel it once was and for that reason alone, for that weekend only, I would consider staying elsewhere if you feel any of the above points would also irritate you. I want to put these points across as constructive criticism, rather than a ‘moan'. This is from someone who has personally been coming to the Roker since the back end of the 80's and knows this hotel more or less as well as my own home. It obviously does a lot of things right...! There's no doubt I'll be returning to the Roker Hotel in the future. As I said at the start of this review (and indeed in my one last year), it's a place that means a lot to me and my family. It's served us perfectly well for decades. However, now experiencing what they now do over the airshow weekend, I would have to think twice if I was to come up for this particular weekend again. At any other time of the year though - no problem, it's still my ‘default' hotel in Sunderland!

"Very nice "

5
Magicdean13, Gumbet, Turkey 22/07/2016

Great hotel , rooms clean tidy and well equipped , good bar with 2 or 3 restaurants to choose from , I had the bar food and was really good . Nice outdoor area to sit out overlooking the seafront . Breakfast was good with plenty of choice too . I will gladly come back and stay here

"Third visit to this well located hotel"

4
gap182015, Preston, United Kingdom 17/07/2016

Enjoyed a two night stay, pleasant room and bathroom with plenty of hot water towels etc very clean. Excellent breakfast plenty of choice. We had some problems re our on line credit card booking, but this was sorted out by very helpful manager.

"Very different experience from other visits here"

2
Hilary F, Edinburgh, United Kingdom 15/07/2016

I stayed for 1 night with work, if I had been booked in any longer I would not have stayed. Usually great place to stay, not this time. Was in a room that was in the basement. Awful. When I finally found the room - up and down several narrow flights of steps with 2 bags it smelt very strongly of air freshener. Found an electric air freshener plugged in - always suspicious. No wardrobe - just a rail to hang clothes. Across the way the door was open to what I assume was a duty room for staff - door to outside was wide open. Couldn't face the trek to the dining room so had room service. No menu so I had to guess what they might have as person taking the order on the phone was not the most helpful. Person next door very noisy and swearing a lot - quite scary considering how isolated the rooms are down there. Not able to get into main car park - parking at the back of the hotel is quite a long way away with bags etc. Would not choose to stay again. On check out was advised some one would have taken my bags - not really much help as I was leaving. I also suggested they should tell people booked into these rooms that they are a way away and give some proper directions. As a Best Western diamond card holder I expected better.

"Lovely hotel, great service and food"

4
Sarah S, Huddersfield, United Kingdom 14/07/2016

I stay in this hotel every month due to work. The location is across the road from the sea and with immediate access to the beach and promenade. The rooms are comfortable, well decorated and clean. Depending on the type of room some are a little on the 'cosy' side but fine for a few nights. The hotel has a restaurant and bar serving meals. The menus are varied and updated regularly and cater to most tastes. The food is always tasty and well presented. The bar offers craft ales and there is a distillery on site producing gin and vodka for the large and seasonal cocktail menu. My only fault is there appears to be very little in the way of climate control, the hotel is always very warm in all areas.

"Mixed"

3
aubergine_ecosse, Scotland 10/07/2016

Great location overlooking the sea, though most rooms seem to be at the back overlooking a flat roof covered in fans and vents. We liked the cocktail bar, Poetic Licence though one of our party and a neighbouring table were unimpressed with their meals there. It got very busy with lots of bouncers on the Friday night we stayed. The hotel itself is not very mobility friendly; several steps up to reception, we were directed to stairs to room though there is a lift but that is down a couple of steps. Some rooms are then back down more steps from the first floor. We also had a step up to our en suite. Room was nicely done out with blackout blinds and good size TV. we were concerned there might be noise from the bar but there wasn't, there was, however, a lot of noise from big fans on the flat roof at the back and it was too hot in the room to close the window. We also got woken by revellers returning to their rooms after midnight. Wifi didn't seem to work in one part of the hotel, we did mention this to staff during the evening but it wasn't fixed before we left next morning. Good breakfast but would like a bigger selection for £10. National Glass Centre 5 minutes drive away is worth a visit.

Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Thank you for your time posting a review as we do take all comments seriously and they are also shared with the team. Regarding your comment regarding access to the hotel, there is a ramp that guests can access from the front car park to eliminate the stairs to the entrance of the hotel. There is also a lift that accesses some of our bedrooms and these bedrooms can be made available to guests with mobility problems prior to arrival or upon arrival subject to availability. You have mentioned the WiFi which has been a problem for us recently but this was down to the provider but you will be pleased to know this problem appears to have been resolved. Please rest assured that we have taken your constructive criticism on board and will certainly endeavour to improve on our performance and attention to detail in future. We certainly look forward to you visiting our hotel again Yours sincerely Management Team

"Lovley stay"

4
Ashleigh C, Durham 10/07/2016

Stayed here for one night, to chill out, celebrate our wedding anniversary and have some us time. Hotel is lush, location is brilliant and loved our room and view. Enjoyed drinks and food. The only downside was that it was soo hot in the room and no aircon or fan so had window wide open an were were right above the bar so it was super noisy until after 1:00am when the bar shut and while people were waiting for taxis. If i was out partying it wouldn't of bothered me but was chill out weekend. Would stay again but prob request room furthest from bar. Bed comfy and room clean.

Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Thank you for taking time to post a review and I would also like to thank you for the positive feedback which has been taken by all of us as a reward and we also value your constructive comments regarding the noise from other guests which will be discussed at our next management meeting. The team has been making and will continue to make an effort to improve our guests overall experience with us and your comments are a reflexion of that effort and a great incentive. We look forward to your next visit and hopefully impress you once more. Yours sincerely Management Team

"Pleasant stay with good northern hospitality"

4
Keith M, Lewes, United Kingdom 09/07/2016

Staff are welcoming and make you feel at home. Nice surrounding and great views from the bar/verandah of Roker Bay. Two restaurants give a great choice and food and home produced gin and cocktails are great. Good car park front and rear of hotel. Superior room was spacious with a huge flat screen TV and views of Roker Bay. We were able to open the large windows to get some breeze as the rooms are very warm. Good free internet and able to do some work on the table that as provided. Comfortable bed. Good power shower. Great area to walk the coast and beaches.

Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Thank you for taking time to post a review and we would also like to thank you for the positive feedback and are pleased that we were able to impress you.# We look forward to your next visit and hopefully impress you once more. Yours sincerely Management Team Yours sincerely Management Team

"Oh Dear"

1
User 09/07/2016

Arrived at hotel on a one night stay combining a business trip and meeting friends. Check in was OK given WiFi code etc and proceeded to room 141. That's where it went rapidly down hill, no air con room was in the basement view of iron stairs 6 inches from my window....and despite being given a WiFi log in, it didn't work. I rang reception to complain and TBF was allocated another room 110 which was still on the same floor but overlooked the side road at the back of the hotel. The reception told me WiFi was "hit and miss" and had been all week seemingly....I don't understand why this wasn't mentioned on check in ??? Staff were good apart from an obnoxious man when I checked out, there was no "did your room meet expectations etc" in a nut shell won't be back anytime soon. Such a shame as last time I stayed in had a sea facing room the the staff being fab. Avoid at all costs room 141 if staying the night.

Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Firstly please accept our apologies for the issue that you encountered with the Wifi, this was a problem with our provider which has now been resolved. As you are may be aware the hotel has a number of bedrooms located over a number of floors but this is purely down to the age of the building. We would like to thank you for taking your time and effort to bring these matters to our attention as it is with comments from our guests that we are able to monitor and rectify when necessary any shortfalls in the business we operate and if we can be of further assistance please do not hesitate contact us. Yours sincerely Management Team

"Excellent Sunday Night Stay"

5
Hatton51, Cottingham, United Kingdom 08/07/2016

My family and I stayed at the Best Western Roker Hotel on a Sunday night after attending the Rugby League Magic Weekend at St James' Park Newcastle. I booked early and got an absolute bargain of a price for two rooms. Being so cheap I half expected the hotel and the rooms to reflect this. I need not have worried, the hotel was first class in every respect. Excellent responses to email queries I made. The hotel has a very pleasant position on the seafront. Very friendly and professional reception staff to greet us and check us in. The reception area is very welcoming. Our rooms were at the back of the hotel overlooking the rear yard but the rooms were large, clean and well presented, much better than I had anticipated. It must be the warmest hotel I have ever slept in. The hotel is well positioned for the Metro station, a pleasant 15 minute walk. All in all a very pleasant stay. We look forward to visiting again next year, hopefully for the full weekend. Highly recommended.

Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Thank you for your kind works and it is good to know that the teams hard work is appreciated as we are working tirelessly and listen to our guests to improve our services and it is fantastic to have your recognition. Your recognition is the best reward our team can wish for. We look forward to your next visit and hopefully impress you once more. Yours sincerely Management Team

"Shocking..."

1
007186340, Middlesbrough, United Kingdom 07/07/2016

Stayed here the night of the Beyonce concert..I was informed on arrival by the surly concierge that they had complimentary upgraded me to an executive room? I had paid £206 for the night with breakfast. This is over twice the room rate..? How is that complimentary ? The room was at the front of the hotel and the room was not nice it had mold around the bath and..the bed was awful. The breakfast was very nice only good point. Please management tell me why such a high price increase when you can guarantee to be busy anyway ? It is just greedy and you have lost a return customer.

"Nice bar and breakfast rooms need some improvement"

3
Cloudy83, Oxford, United Kingdom 03/07/2016

Stayed at this hotel to visit family, we have known this hotel for years as family originate from the area. The bar was really good and had a great atmosphere and were impressed with the breakfast that was offered. The main issued were the rooms I had a room directly over the bar and it was very noisy, also the rooms were just so hot I kept trying to run outside just to get some air and it wasn't even a hot day!! Also the rooms are showing signs of wear and tear and although an old building it does need some updating

"Bach View Lodge"

3
Helen O, Manchester, United Kingdom 30/06/2016

Checked in at the main hotel for the above, its is very basic and suitable for a 1 night stay like mine. Had one of the best views of the beach, it was clean and had the basic facilities. Would possibly stay there again but in the main hotel especially if I was travelling with the kids.

"Budget allocation"

3
Jez K, Coventry, England, United Kingdom 23/06/2016

I had a meeting in Sunderland so decided to travel up the day before. Found the Best Western on a random Internet site and due to price £60 (including breakfast) made my choice. As you walk into the hotel it's obvious that there's been some significant investment on the hotel. I was advised at check in, which was an easy & friendly experience that this was in the tune of £750,000. So starting with the positives: Great location, friendly staff, fabulous bar & restaurant, very reasonably priced. The not so goods: The room. It's a shame that none of the £750,000 refurbishment budget seems to have been spent on the rooms. No air-conditioning & as the room was very hot all the windows were open on arrival. There was a fan in the room but this proceeded to blow hot air around the room. The room was downstairs and facing the front car park. When the guests left the bar & restaurant you could hear their conversations which were getting louder as the time got later. Incredibly squeaky floorboards, insufficient window dressing so very light during the night. Very noisy - when the guest in the room above woke up (05:30) I couldn't avoid hearing them walking around the room (more squeaky floorboards) & completing their ablutions (teeth, shower, loo etc). The tiles in the bathroom floor are in need of a good grouting as this is cracked and some tiles could do with replacing. I enjoyed my evening in the 'Poetic Licence Bar' but sadly had a shocking nights rest so on balance should have set off early from home and saved the £60 + £20 bar bill.

Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Thank you for your time posting a review as we do take them seriously and they are shared with the team and improvements made where necessary. I am however disappointed that you feel on this occasion that our services did not meet your expectations and we can assure you that we will discuss your comments with the relevant department manager Again please accept our sincerest appreciation for bringing your views to us for it is only by comments from our guests that we are able to monitor and rectify when necessary any shortfalls in the business we operate Management Team

"Location Location Location"

5
gershoncoren, Herzlia, Israel 22/06/2016

This hotel is located right opposite the beach.it might not be the most modern in the world.but the rooms are enormous and very comfortable.We were made to feel most welcome.and enjoyed every moment of our stay there.

Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Thank you for taking time to post a review and I would also like to thank you for the positive feedback and are pleased we were able to impress you. We look forward to your next visit and hopefully impress you once more. Yours sincerely Management Team

"Not good for business"

3
SimonBolton66, Bracknell 22/06/2016

Great location right on sea front, had a cosy double room , so cosy you couldn't fully open wardrobe door! Zero WiFi so changed room and was told wifi slow, in new larger room Wifi worked for a couple of minutes then dropped out, wifi worked well in Italian restaurant downstairs and food was good, later in the evening very hard to get a good sleep as can hear the room next door and the bathroom ! and each door in the corridor open and close, would be good for a social trip as food and bar good, but will not go back when on business .

Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Thank you for your time posting a review as we do take all comments seriously and they are also shared with the team. Please rest assured that we have taken your constructive criticism on board and will certainly endeavour to improve on our performance and attention to detail in future. We certainly look forward to you visiting our hotel again Yours sincerely Management Team

"Good value, nice hotel, would return"

4
sportingfruit, London, United Kingdom 21/06/2016

Booked a few hours before arriving & was pleased with the stay. Really liked the decor in the public areas, with the adjoining coffee shop and bar brilliant. The room was a little noisy because of some building work nearby but only complaint.

Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Your feedback is greatly appreciated and so are your comments regarding how we present our food and we are naturally grateful for you taking the time to write your review. We look forward to seeing you again as we promise to continue our efforts to improve. Yours sincerely Management Team

"Less stairs in a lighthouse, plumbing noisy"

3
Graeme N, Hinckley, United Kingdom 19/06/2016

Only stayed one night, thank goodness! No information given on parking, managed to shoehorn my car into the front car park, only to find out by chance that there was another car park at the rear. Dragged our wheeled case up the front steps into reception, checked in no problem. Was advised that room was up the stairs and along the corridor.went up the stairs along a long narrow corridor only to find the room was access by going downstairs again (2 flights). Room was rear facing, and the window was obscured by the rusty fire escape. The room was very hot even though the heating wasn't on. It was only about 15 outside, so no idea how they got it so hot. Nicely presented room, and then, just a minute, where's the kettle etc? in the wardrobe!, yes deliberately!. Thanks goodness we didn't need to hang things up. Was woken up every time another resident used water, drains ran outside our window and were very very noisy. Nice breakfast it has to be said! Explored a different part of the first floor, only to find there is a lift at least to that floor, thanks guys for telling us, still it wouldn't have helped with the other 2 flights back down. Overall, too hot, too noisy, terrible communication although staff did seem pleasant. If you have any form of mobility issues, don't go here, similarly if you are a light sleeper best avoided. Won't be returning.

Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Thank you for your time posting a review as we do take them seriously and they are shared with the team and improvements made where necessary. We are however disappointed that you feel on this occasion that our services did not meet your expectations. We have had a conversation with the reception manager regarding the check-in procedure as you most certainly should have been informed about the lift which accesses the first floor. As you will probably be aware the hotel is an old building with lots of character but we occasionally have a little noise from the plumbing and we apologise if this caused you a disturbance. Again please accept our sincerest appreciation for bringing your views to us for it is only by comments from our guests that we are able to monitor and rectify when necessary any shortfalls in the business we operate. Regards Management Team

"Always a party"

5
Elize-TA, Somerset 13/06/2016

This is a great hotel and is used by the locals. They have their own distillery (gin&vodka). There is three parts to this hotel first on being the breakfast room and the cakery, The design has been well thought out and it is something I have never seen before, brilliant is all I can say. Then you have Poetic Licence which is a restaurant and bar, the cocktail list is to die for and the food is just great all served in the same theme as the decoration which is just so so well done. The drinks here are average priced as is the food.Never a dull moment here, even on a Sunday the bar are and restaurant was packed. We stayed here and the room was well appointed immaculately clean, we also had a turn down service, in this package we were given slippers, fresh cake and some camomile tea, and a bear which we named Owen. There is also an Italian restaurant that sits below Poetic License, we didnt get a chance to use it. Who ever done the interior decorating here needs a medal, just amazing. Down side was breakfast, it is a help your self but the food is kept warm with paraffin burners and that was all I could taste, it tainted everything, and the scrambled eggs were blue (beyond saving) other than that the rest was perfect, though the toaster either burns or just heats the bread. The hotel is well looked after and has a prime position on the sea front, I was going to book into the Marriot but I am glad I didnt, because it is to close to the fair grounds and from the outside it looks like a lick of paint wouldnt go amiss.

Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review
Dear Guest Thank you for your extremely positive comments on our hotel and can assure you that your feedback will be shared with our team. We have taken your constructive comments regarding breakfast and addressed them with our Operations Manager to improve our breakfast service We do value customer feedback and look forward to welcoming you back to our hotel Regards Management Team

"Disgusted"

1
User 11/06/2016

Come to Roker hotel for last 15 years. Actually got loyalty card and know staff well, particularly in Italian farmhouse, yet tonight my friend and I were refused entry for being drunk!!!'and yet I still manage to come home and write this critique! The money I have spent on xmas day lunch and family events in this establishment is ridiculous and because my hair is battered by the wind and I exchanged my shoes to walk in flat shoes I was denied entry! Shame on you Roker hotel or whatever fancy name you wish to cause yourself..I ask you to show to the public the cctv which shows me in the state which denies me entry and yet other times you greet me to take my money. I am genuinely upset! Shame on you! Prove me wrong..by showing cctv!!!

"Our wedding day Jan 2016"

5
katie230990, Durham, United Kingdom 09/06/2016

My review is a little late, but I would like to thank everyone at the roker hotel for an amazing day! Our wedding day went very smoothly and staff could not of been better. The manager Chris was absolutely brilliant, he was there for everything the night before and on the day ! I literally had nothing to worry about. The room i had the night before the wedding was brilliant very modern and the bridal suite was fabulous. The food was absolutely exceptional and drinks were very good. We had ham hock starter lamb and wilted greens main, chocolate brownie and the hot meat buffet for the evening. The staff were all very helpful and all of my guests were very happy. So thank you the roker team ! You were brilliant !!

Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review
Dear Guest A little late but congratulations on your wedding and thank you for your comments. We are so pleased that you had a wonderful day and can assure you that your feedback will be shared with our staff as we do endeavour to make our guest feel special whatever the occasion but we would like to say we were so pleased you chose our hotel for your special day. Again thank you for taking the time to review our hotel and look forward to welcoming you back to our hotel. Best Wishes Management Team

"Stunning view"

5