Roker Hotel, BW Premier Collection

We stayed in this hotel a couple of years ago and it was lovely. This time however was not. Our room had a view of corrugated iron. I went and spoke to reception and she said all double rooms have same views, and we could have upgraded for £30. After paying £95 for the night I didn't want to pay anymore. The whole place is dusty and a little unclean. The bed was the most uncomfortable bed I have ever slept in, and only one side had a bedside table. The breakfast was disappointing, undercooked black pudding, raw poor quality tomatoes and it took an age. Over all, very disappointing and certainly not 4*

Overpriced and staff are actually rude russel foster the owner should pick staff a bit more professional and maybe redecorate keep it in keeping with his wealth instead of the rooms and carpets looking as tired as babe Ruths jockstrap

Really dirty restaurant- tables were sticky and dead flies and grime along the windows . Very unwelcoming staff , abrupt . Food was ok ish! Crockery thought was terrible - ladies next to us having afternoon tea with chipped and badly stained teapots. Won't be returning sadly - the view and heritage should mean this is a stand out hotel along the beautiful sea front .

Great hotel. Great views. Food excellent. All staff amazing and helpful. Views of the beach first thing are to die for. Rooms excellently decorated. Dining staff couldn't be nicer. James on the bar had time to tell us of the area, very helpful guy. We Will return very soon. Love the offers too.

Brilliant time had, Maisie was exceptional in looking after us, love this place

1st room smelled of smoke..The room was in the basement..after climbing all the stairs again to complain I was told they would have to check the room as if I was lying..eventually they gave me another room which was again in the DUNGEON..horrific clostrophobic depressing room..No hot water and didnt have the energy to climb all the stairs again.. there is better hotels in Sunderland. Never again

My wife is from Sunderland and we use The Roker as a base for visiting family. The experience is always made better by staying at The Roker, it is like returning home

Shocking lack of customer service! I was looking for a venue for my wedding reception and had a meeting with Amie to discuss options on 16 May. Amie was very nice and went through everything with me and said she would email prices etc within a couple of days. After a week I had not heard anything so emailed Amie to ask if she had had chance to look at prices, 6 weeks later I have still heard nothing. I can only presume it is because I was only looking for a small, simple reception and therefore not looking to spend thousands but to not even respond is so rude! Needless to say I have now booked elsewhere and actually opted for a bigger wedding and reception so their loss!

Sitting outside . No door staff. The language and loudness of folk is disgusting

Visited with a friend on Saturday June 20. Welcomed at reception, lovely welcome at restaurant. Tea served very quickly. First impression was table setting absolutely lovely china. Tea was such good value and everything was delicious! Staff, food everything was perfect, lovely was to spend an afternoon. Can't wait to return.

Paid £75 for a room as a business traveller. The hotel was not busy but they put me in an horrible single room at the back of the hotel with no phone signal or WiFi available. It was like a prison cell. I checked out within 30 minutes. The receptionist said would I like to upgrade? I said yes to a premium inn! No refund … horrible experience never to return.

We travelled as a group of three sisters and booked a 3 bed suite. Our room was down so many corridors and up and down stairs. We had to carry our suitcases as there was no porter service. Room was very cold with an unaired damp smell. When we rang reception we were told that heat comes on at 10pm. . The next day when we returned to our room at teatime it hadn't been serviced. When we asked why we were told that you have to ask for room to be done. Our 'suite' by the way was a room. No seating area or anything that you would expect in a suite. Also dark and dreary with one window that faced a wall . Our complaints were met with cold response and no attempt to apologise. On the day of our departure we (hauling our luggage) passed by rooms being cleaned and they looked very nice. Bright nice decor and some with sea views. We definitely pulled the short straw. We were woken up at 7 am by a loud alarm going off. It sounded like a security door. Again shrugged shoulder from receptionist. We did have a lovely breakfast (extra) served by a really sweet waitress. I think if you get right room you're ok but we paid going rate for inferior accommodation. All of these complaints should have been sorted professionally but we had paid in full in advance and they could not care less. Poor show.

Thank you for an amazing afternoon tea experience. Prime location on the sea front in a lovely area to explore. Great service from the staff and clean facilities We look forward to returning

Booked in at the Roker Hotel for 14th and 15th of May 2026. Only stayed the one night because it was so bad! Put a complaint in at reception for the GM to contact us and they have not even bothered to get in touch, which says a lot for this hotel. The room we had was an Executive suite, which was tired, small and basic, the photos on the website make it look far bigger than they actually are. Even with heating off and window open, it was too hot to sleep, waking up with a dry mouth and unable to breath properly all night, my wife had the same issue. The pipes are also noisy, when someone used the toilet and showers in a different room, the noise would wake us up again. In the morning, we spoke to reception, who was really helpful. She did change our room for us but the new room was in the attic and tiny, barely big enough to have a bed in and clautrophobic. We refused to stay after lodging the complaint. As I said earlier, still no reply from the hotel, i know they received it because I was CC'ed into the complaint.

Terrible experience at this hotel. High pressure noisy water pipe system kept me awake all night long. I complained to the manager and not even a call back or email. Booking.com contacted them and they refused to offer any compensation or acknowledgement what so ever. The manager clearly has no understanding of customer service. A very dissatisfied customer.

Lovely hotel . Good very good .staff go out of their way to help you and make you feel at home . It was for my partner's birthday and he loved it

I stayed here one night, primarily for a function. Arrived bang on 3, this being the earliest check in time to find a long queue at the check in desk and only one receptionist. There was another one here, but she seemed to be just going off duty. Not great timing, and in full view of everyone waiting to check in. I was allocated room 118, a really spacious, well maintained, clean and nicely decorated room with a sea view. A pretty basic and dated bathroom with a shower over the bath was equally clean and fully functioning. I had a meal in the bar, fish and chips. The battered fish was described as “sustainable white fish”, by which I'm guessing it wasn't cod or haddock! When it came oh dear. The thickly battered fish was placed on top of skin on fries, not chips, and everything was chocolate brown in colour. The best thing on the plate were the mushy peas. It was edible, but not enjoyable at all. After the function I retired to my room around 23:00 and even though I was directly above the bar which was still in full swing I had a really good comfortable nights sleep. Breakfast was buffet style with all the usual suspects on offer. Decent quality food mostly cooked ok, although the sausages were only cooked on one side and the black pudding was rock solid. Again, edible and slightly more enjoyable than my evening bar meal. To sum up, if I stayed here again it'd be room only and I'd be looking elsewhere for my grub.

We have just spent two nights at the Roker Hotel, and first impressions were very good, rustic boutique decor. Very friendly welcome at reception. The room was large, modern and spotlessly clean. A lovely view of the beach, but although sat at the side of a busy road, we could not hear any noise at all and slept soundly. Breakfast was astounding, we have never had such a hearty cooked breakfast before. We had a meal and drinks in the bar, again, really good service and nice atmosphere. We would recommend anyone to stay here and we would not book anywhere else when next in the area

Arrived for the weekend to a warm welcome. Room a little smaller than expected, drawers could not open fully as the bed was in the way. Other than that, nothing to complain about. All the staff were friendly and welcoming. Bar has a great selection of beers and spirits to suit all tastes. Breakfast is excellent and the Sunday lunch is seriously good value. Parking is free and it's only a short stroll to the sea. Thoroughly recommended for all.

Having booked an executive room, at top price, we were disgusted at the poor quality of the room and service at this hotel. Astonishingly this hotel had no USB connections in the room for charging devices. Something essential for those with medical devices that need charging. And the manager on duty was unhelpful in receiving our complaints and refused to provide a refund. In this digital age which hotels don't have USB charging. It is unbelievable. Additionally this “executive “ room had no welcome biscuits. The receptionist offered us “the last two biscuits” that she said were available. !!!! And on going to our room the lift failed and had to be switched back on. The room had no drawers and an old fashion bed with springs you could feel. The room was advertised with a telescope to enjoy the sea view but instead provided a spotlight for decoration only. A complete shambles. The single chair provided was in a disgusting condition. The toilet seat was broken and there were no hand grips either in the bath or shower. All together this was the worse hotel you could imagine. Avoid at all costs.

very small corriders a disgrace no wallpaper bare walls . accused o f smoking we are both non smokers so we have lost our breakage charge fighting in bar area police were called blood all over carpet i wouldn.t recommend this place to anyone

This used to be a regular Saturday afternoon venue, we enjoyed sitting in the bar having a few drinks and appreciating the atmosphere and sea view. We have not been for a while as we noticed it was getting quieter and quieter however, today we decided to give it another try. Sadly, it has not improved, if anything it was even quieter, the odd couple that came in had one drink and left, no atmosphere whatsoever, tables left for a long time with empty glasses on. We have decided it will be the last time we visit until we hear things have vastly improved.

Really nice bar I've stayed in the hotel before the staff are friendly and do an amazing job to make you feel welcome the food is excellent and the rooms if you choose to stay are extremely comfortable

Purposefully booked one of the bigger rooms, ended up with the bridal suite. Lovely, spacious, stunning view of the sea and a jacuzzi bath. Needs a little tlc. Did need to clean the bath before using, however not that bad. All staff were amazing and helpful. Main restaurant/pub had good options for food, average price and plenty of it (fish was enormous). Breakfast was good, good choice for continental as well. Very attentive staff. Glad we booked the Roker, thanks very much 👍🏻👍🏻👍🏻

A recommended hotel for a hogmanay ball, booked and paid for a sea View and the evening entertainment, lift to hotel broken, apologies but nothing done to rectify it, and one of party can't walk well , no apologies or any help with that. Room adequate, but bed very low to the ground, and room extremely hot , our friends booked a standard room, this was also with a sea view, and a much better bed . To get ready for the ball , no hot water, called reception, someone came to the room to advise as all guests using hot water none was available, a hotel that cannot cater for their guests, fawlty towers comes to mind . Had to shower and shave in cold water, went to reception to complain and lack lustre response. The ball was good food nice but the evening was spoiled by the DJ playing the music at full belt , 4 guests and 2 members of staff asked for it to be turned down, he did not comply. People left the room because it was too loud, 2 members of our table went home well before the bells. Enjoyed the night but spoiled by the issues mentioned . I went to reception in the morning and reiterated my complaint, again Luke Warm apologise, so I insisted some contact me , as not a very good guest experience.

Room was amazing and staff very friendly. Can't fault it. Double bath with jets was amazing on a cold winter day. The bed was huge and very comfortable. Only downside is the rooms can be noisy hearing other rooms toilets flush. probably due to age of the building.

We attended a party night here on Saturday 29th November. Food (3 courses) was OK. Their was 6 of us. We have been coming here needly every Christmas party nights, for a number of years. Last night The Ballroom was freezing. Also ladies toilets. It took the enjoyment of the night out. I don't know why they have the party nights on till 1 in the morning. The room was nearly emptied by 12. Was the hotel having trouble with the heating??????

Superb Sunday lunch with the family. Carvery Sunday lunch served by staff with a welcoming smile who can't do enough for you. The selection of vegetables is vast all fresh and tasty with 3 meats also available. This place is not expensive so pop by and give it a try it won't disappoint!

The room we were given was tiny and I mean small. When getting out of bed in the morning one person had to shimmy down to the foot of the bed. You couldn't roll over and get out because the bed was tight to a wall. Because of that I wouldn't stay there again. The access to the rooms was narrow hallways and stairs up and down. Pretty tough when you're dragging suitcases. On a positive note it's a great location and the food was good.

Lovely hotel, great location. Visited many times and always have a wonderful experience. Staff are so accommodating and friendly in particular Marie and Ian.

Sally gives excellent customer service and goes above and beyond to accomodate my friend Anne and I whenever she visits. She is so warm, friendly and nothing is a bother. She makes the experience enjoyable every visit! Food is fab and reasonably priced - esp for the seafront and being fresh and tasty!

Amazing stay, thank you for everything. Very spacious room, a good size bathroom. Very welcoming staff. A pleasurable stay

Checked in for 2 nights to attend a wedding. Met at reception by Marie who could not have been more helpful, very polite, professional and a constant smile making us feel very welcome from the moment we walked in. Room with a sea view and very quiet.

We booked a sea view room, spacious, and clean. Staff were friendly and helpful. Bed comfy but low, not an issue for us. A 5 min or less walk to Roker pier. We would definitely stay again as in a good spot and free car parking on site. Only a few cobwebs in the corner above the wardrobe and carpet needs repairing near the window.

Great hotel staff very friendly, room was excellent with sea view(a suite) Cannot understand some of the negative reviews posted by others. Would highly recomend it if asked for hotel in area

Booked in Friday evening in the middle of tropical storm Amy they charged me an additional £50 in case I damaged the room ( refundable) which I find somewhat offensive there was no heating at all in our room, I went down Saturday morning for breakfast at 8am after a freezing night in the room asked if this could be addressed nothing happened so wheat down again at midday when they brought up a tiny fan heater I ask to be moved to another room and they said that I would have to pay an additional fee to upgrade I pointed out that they had NOT supplied a suitable room in the first place I WILL NEVER STAY HERE AGAIN awful customer service only plus that the breakfast was good and the general staff are lovely

We have regularly stayed at the Roker and I'm afraid it's not the hotel it was. Yes, an excellent location, yes the staff are helpful, but the standard of the facilities and rooms has steady fallen over recent years. The menu for their newly branded bisto and for the bar dining is very poor and limited. The breakfast was particularly poor, anemic sausages and bacon and appalling coffee. I fear this will be our last visit. In the last year the new owners have not improved anything.

Pros and cons Lovely traditional hotel fabulous views on front rooms and plenty of options for eating and drinking if couples limited for a family but no way up to a 4 star rating The maze of an hotel was so bad to navigate could have cried , handed card key with room number but after corridor after corridor dragging baggage still could not find ! Finally a member of staff explained that our rooms were named not numbered on directions ! Helped us to attic rooms and assured us better as quiet but we should have been directed at reception and this explained To be fair no noise but very isolated and extremely cold no working towel rail or radiators and no lift to the attic floors also uneven floors I banged into wall and hurt my shoulder Went down and told reception we were cold and were very helpful and we had heater in room and a throw for bed very grateful and no complaints with staff 4star ! No safe No fridge , minimal toiletries , no air con , no heating no knobs on radiators , no bath handles , 2 biscuits and 2 coffees and no usb sockets but what really upset me was the misleading fire information there was a plaque on wall outside the three upper rooms and a little hammer saying smash in case of fire to exit ? But had fire exit clearly marked separate so was it an apparently a joke !! Or was it still not sure ? But in a event not appropriate Sparse breakfast options although good quality Bar area and Antico restaurant could not fault Cleanliness exceptional throughout Antico was a great addition on doorstep Staff all lovely in particular the 2 girls manning the bar Seating in all areas very uncomfortable and needed a clean and some comfy chairs Lovely views good atmosphere and food on offer very good drink prices reasonable Would defiantly return but not when functions on and confined to quiet attic ! as not for anyone with mobility issues and felt very isolated We are regular BW customers but the price we paid was not appropriate for the standard of room we had

Well the Roker Hotel certainly wasn't 'filled with tranquility' when we stayed… quite the opposite unfortunately. We arrived late afternoon and were immediately met by loud music that could not only be heard but felt in our room! The room itself was well appointed, clean and comfortable but not remotely conducive to rest! We chose to eat elsewhere because of the noise (which were assured would be finished by 10pm…) We returned to the hotel at 11pm and yes, we could still hear the racket in our room! We complained to reception and if the music was turned down it wasn't by much!

Had an excellent stay in this very comfortable, sea view hotel. The customer service was exemplary - and I could not recommend them highly enough. Ian was especially helpful - as were the girls behind reception. From free parking - to a superbly comfortable bed - this place impressed on every level. The exterior does not do the interiors justice and the room was really attractive, modern and very comfortable. The bathroom was lovely, with great facilities. The sea view was wonderful, looking out on the lighthouse and the dolphins! (We didn't see them sadly - but they had been there earlier in the day!) We enjoyed cocktails in the bar - which were reasonably priced and well made. This has become my hotel of choice for Sunderland.

Always stay at the Roker. Always a great mid level hotel. Always choose sea view..Facilities ...good. Food good. Service good. This trip disastrous bed . Bed is a matress on the floor inside a bed frame. Never seen anything like it. It's missing the box spring. Poor husband(6'5") had a hard time getting comfortable amid the groan of springs and being a foot off the floor. What a mess! Other than that we had a great time with the whole group (15) once the Saturday night loud bar music below was off around midnight!

Visited tonight (Monday) with friends.....Barman had a massive attitude problem,was miserable, slow,rude and obnoxious...to top it off,he then robbed me in my change.....really annoid I'd drove off before I'd discovered this.....watch your change people if your paying cash.

This Hotel has chance to be something really special but for me it was a Very disappointing stay. The best bits are the Front of House Staff and the views out of the front facing bedrooms are to die for. (Make sure you book an executive double) And that's it. Food is below average and badly cooked ( little tip eat next door at the Italian) although on an occasion I did want to eat in the hotel I was informed the kitchen was closed for a period of time because they had a wedding. Breakfast is disappointing with over cooked dry leathery bacon the mushrooms are hit and miss- sometimes sautéed other times dropped in the deep fat fryer, if you want poached or fried eggs they are cooked to order, which would be grate IF the cook on duty could cook them to how you requested and came either over cooked or in the case of poached eggs undercooked with raw egg white. They use cheap sauces and ketchup and cheap baked beans. One thing that really grates and seems to be creeping in with all Best Western Hotels is the rooms are only made up after 3 nights which is a cost saving exercise the try to palm off of being eco friendly, although you can request they are made up more frequently. When you stay in a hotel you want to be made to feel special and nothing is too much trouble. Unfortunately for the Roker Hotel they are constantly cutting corners. I hope the Owners read this because as I mentioned at the start they have the opportunity to-make this hotel something really really special. .

The Roker Hotel is on the sea front and hosts functions, as well as guests. It is attached to a bar, which stays open till 12.45 am at weekends. This worried us a bit as around 21.30 it was full of quite raucous people, but in fact they were gone by 22:00 on both nights. The hotel is a bit of a rabbit warren, with a lot of stairs, so if you have an elderly person or a wheelchair user in your party you'd need to make the hotel aware of that in advance of your stay. Rooms are otherwise comfortable and well equipped. WiFi was reliable and the shower good and refreshing. The restaurant is open for breakfast, lunch and dinner (till 21.30). We found the service to be friendly and helpful.

Had afternoon tea today for 4, beautiful food, beautiful setting and fab staff, would definitely recommend. Cream Scones, cheese scones quiche sandwiches, chocolate brownie, profiteroles.

Excellent experience in 1842 cafe/bistro. Had afternoon tea with my family which was fantastic value for money - an offer of £10pp lots of treats and unlimited tea/coffee. The best service from the lovely Sally which made the visit even better so we will certainly be back!

Undoubtedly their key selling point is the location 5* and the staff were generally good but that is where the positives sadly stop. There was nothing Boutique or 4* or Premier about this Best Western Hotel which clearly is deluded about providing a good guest experience. The Executive room was accessed via multiple dingy corridors, through fire doors, up and down steps so if you have access issues would be challenging especially with luggage! The room was OK a bit stuffy. The bathroom had issues with the shower over the bath, must be a slip hazzard. Unless you request room cleaning in advance they do not service the rooms - not even the bin is emptied and the coffee replenished so be mindful you have to ask! The breakfast was pretty dismal, cheap produce not particularly well cooked although you can have fresh eggs if you ask! Overall I'm not really sure, as a guest, what you are actually paying for when you stay here. Self service breakfast, no room service. No guest experience.

Sally served us she was brilliant and so attentive, she did amazing for just being by herself. We've booked up for next week.

I always enjoy my yearly stays at Roker Hotel, it is always especially nice to be greeted by Sally in the mornings for breakfast with her infectious smile which brightens the day before you've begun. I wouldn't stay anywhere else as all the staff are so friendly and helpful.

thoroughly enjoyed afternoon tea at roker hotel sunderland today with my sisters .. July offer 2 for £20 with tea or coffee 2 for £30 with a glass of prosecco.. served by the lovely Sally who couldn't do enough to make sure we enjoyed it & kept us laughing . well worth it & prosecco was lovely & chilled x

Afternoon tea for two. £20.00. This was really quite nice. I would have liked maybe another sandwich and less of the sweets. I couldn't fault it. This included tea and coffee. What do you want for twenty quid. Great views too. Staff very helpful and friendly. Couldn't do enough for you. Very pleasant experience.

Booked a last minute night away ina. Seaview room, room was clean and lovely decorated. All staff were helpful, food in bar and breakfast were really nice. Looking forward to visiting again.

My friend and myself were so excited to have afternoon tea and it was absolutely disgusting.The pot of tea was disgusting the sliver of sausage roll that we had was so small we didn't recognise what it was.Cream and chutney jam were placed on the same plate together.The lettuce had seen better days and the cakes were nothing as advertised.

I checked in for one night after I got parked at the rear of the hotel. It is difficult to know where to go when you arrive in the bar but I eventually found reception. Room was around long windy corridors which had dubious stains on the carpet and a musty smell percolating. The room itself didn't bare any resemblance to ones's I'd seen in photos, with a small bed, no air con or way to ventilate it since it was on the ground floor. Wasn't particularly impressed since my Expedia booking said I was eligible for a room upgrade. Logging on their website I could see lots of other, supposedly nicer rooms available for the same night. So, obviously the promise of an upgrade doesn't mean anything to them and they will find you the worst room in the hotel for your stay. Similarly, there was a drinks token but it even specifies which drinks you can have rather than just a general token for a drink as found in other hotels. Only stayed due to an event and I absolutely wouldn't rush back. There was certainly no wow factor, just a tired and dated property which has at some point been tarted up to try and give a modern feel. Didn't bother with breakfast, I was just keen to get out of there to be honest!

Lovely hotel with great views!!! The staff are amazing, id love to name everyone but memory isn't that good. Ian & James great managers, Callie, Andrea & Rachael ❤️fantastic hosts sorry I missed other names. One person who stands out is Rebecca at front of house . Lovely, helpful, friendly and nicest person I've ever met - love you ❤️❤️❤️ xx

First the positives. The two reception staff, Rebecca and Jasmine, were superb ambassadors for the hotel. Friendly, efficient and both went the extra mile. The couple of domestic staff we saw on the corridors were smiley. The overworked lady on the Poetic Licence bar was lovely. We had a superior room (146) with a great view of the sea and the pier (which at the time of our visit was closed for repairs). The décor is great – old postcard type murals, old fashioned trunks and accessorized with rope. The bathroom was OK, with enough water pressure in the walk in shower to knock you over! Sadly the new owners do not appear to have invested in basic improvements in the rooms yet, such as mattress quality and other furnishings. The mattress was so soft and squishy that you literally fell into it. The ‘roll to the middle' quality did not lend to a good night's sleep. The sofa in the room was also challenged, meaning one sank nearly to the floor when sitting on it. The one chair in the room was stained. These things really do let the hotel down – but maybe of course it was only our room badly effected? The thing that really put a dampner on our experience was the breakfast service. Breakfast is entirely self served – hot and cold buffet food, DIY toast machine and a machine for hot drinks. There was one staff member on duty, and it appeared her only duties were to greet guests and clear tables. On morning 1 there were no more than four tables of guests at any one time so she was not exactly stretched. We helped ourselves to hot items. These were not actually hot but barely luke warm. When I mentioned this to the staff member she said it was guests' fault because they left the lids off the containers. I asked whether she checked them but she didn't reply. The scrambled eggs were like lumps of luke warm rubber. The sausages and bacon were tough and the black pudding must have been sitting on the buffet for the first 2.5 hours of service. Even the bread (of which only one slice was left) was stale – according to the staff member this was because guests did not cover it with the tea towel. There was only one curled up cheese slice, the orange juice had run out and we had the last of the hash browns. The staff member did not check anything on the buffet even though there was an hour of service left. Morning 2 was slightly better as the hot items were hotter. However, some of the yogurt flavours were unavailable because ‘they'd been busy'. The granola had run out because ‘other guests had eaten it'. The orange juice again ran out, presumably because naughty guests had drunk it. Tables were left uncleared for upwards of 20 minutes and we had to help ourselves to cutlery from another table. Not willing to risk the buffet I asked for poached eggs and they were perfectly poached. The attitude of the staff member was extremely disappointing. I realize I sound like Ms Grumpy from Grumpytown but one last thing. As I mentioned earlier the female on the bar in Poetic Licence was lovely, but one the first night the outside and inside bars were very busy. We queued for about 10 minutes to get drinks and then had to look round for a menu. Although there was a guy bringing out food – presumably the manager? – all orders had to be made at the bar. Husband went to order and he queued for around 15 minutes. A business type customer with table covered with her laptop etc asked the manager whether she could order from her table but was firmly told no. If food and drink service is from the bar only extra staff should be made available at busy times. All in all a decent hotel. Staff (apart from breakfast server) get 5 stars. Rooms, if basic improvements were made to mattresses and furnishings, would get 5 – at the moment they only deserve 2.5 as the main part of a bed and breakfast stay is the bed!

First of all, the Roker used to be one of my favourite hotels, this is just my preference not a negative comment but the Navy paint work and nautical theme suited the hotel better than the sage green it is now. We came back to this hotel as we came on our first date and wanted to celebrate our wedding, my husband paid for one of the better rooms and asked if a note or something could be put in the room as a surprise after explaining the story and mentioning we have stayed many times over the years and there was nothing at all no mention even on check in. The hotel wasn't busy it was a Sunday night. We were the only ones at breakfast and the lady who served us was lovely but again the venue was much better as "let their be crumbs" Going up the stairs to the rooms the wallpaper is coming off and its starting to look a bit run down in places. It has gone up significantly in price (as everything has) recently to what we used to pay but has lost its seaside charm for us a bit. I still love it here and think its worthy of a visit, the jacuzzi baths are lovely and the pillows are so comfy I wish i knew the supplier I would get one! Handy for the beach and the Stack.

What a pleasure it was to have an evening at the roker hotel catching up with friend's. What made it even better was the staff but especially Rebecca who works on reception, what a lovely, smiley, approachable and helpful young lady she is. The roker hotel is lucky to have a member of staff like her. We will be visiting again soon and hope to see Rebecca's smiley face when we return.

Arrived last Friday for a 4 night break to celebrate my husband's birthday. We flew over from Ireland early in the morning so paid for early check-in. Room was ready when we arrived at 12.50. Check-in was quick and receptionist more than helpful. I've stayed in this hotel many times and was pleasantly surprised how much better it is now. Our sea front room was stunning and we saw a beautiful sunrise every morning Room and bathroom were really big. Extra large Bed was so comfy with lots of soft pillows. Shower was better than most hotel showers and there was a full size bath. Plenty of tea, coffee, sugar and milk and these were replenished immediately when requested All staff were helpful, pleasant and polite We ate in the bar twice, food was lovely, didn't have to wait long even though they were very busy We had breakfast one morning, hot food was delicious, would have liked more choice of continental but what was on offer was very nice The outside seating area was great for a few drinks in the sunshine looking over the sea. Although the bar was very busy in the evening we were never disturbed by noise once we went to our room. We parked in rear car park due to road works and always lots of spaces There was no smell of smoke in the hotel or in the Italian, where we ate on the evening of my husband's birthday. Our room was right by the lift which was helpful as I have slight mobility issues We had the most wonderful time and didn't want to leave, will definitely return Find it hard to understand why anyone wouldn't be happy with this hotel Thank you for making our wee holiday so special

I used to like this hotel, but this time when we were visited, we were not fore-warned of the Italian restaurant underneath having a large fire a couple of weeks prior. The whole hotel stinks of smoke, and in almost every corner there are bad odor eaters - which are not doing the job. This was compounded by the fact our room was nearest to where the fire was the and windows had been kept closed as a result - meaning the room was stagnant and stunk of un-cleanliness/ sweat/ urine. Me and my daughter have come away from staying here with bad coughs. We were after complaining moved to a different room on the 3rd night, but only after visiting reception to complain twice. The mattress also was disgraceful in the first room. Also, my car details were entered into the car parking system, but I have just received a charge notice anyway. Needs to be closed for refurb due to the fire damage, and clear lack of cleanliness in the rooms/ aged fittings.

For £200+ per night we expected a lot better. The hotel access is poor if you have mobility issues with steps all around. The room overlooked a wonderful dirty wall and cages strewn around. The bed wasnt that comfortable, no obvious thermostat and the smallest TV I`ve ever seen in a hotel room, the freeview channels could do with an update. The toilet flush and tap noise were ridiculously loud. We had to put up with what sounded like a stag party a few doors down so shouting and loud thumping music went on till after midnight. We had lunch downstairs and had fish and chips as burgers werent available. We asked to replace the chunky with cheesy chips but they arrived with regular chips and a side order of cheesy chips. They were the oversize type and didnt seem quite fully cooked. The fish was ok. The breakfast was abysmal undercooked bacon, sausages browned but not fully cooked inside, lukewarm beans. The small warm pastries were pretty tasteless and the coffee machine must have forgotten to add the coffee as my latte was flavourless.We checked out after 1 night of our 2 night booking for all the reasons above but the lady on the desk didnt seem interested and didnt ask why. i`m not holding my breath for a refund of our second night even though we checked out at 9am.

Amazing time. Brought mam back to Sunderland (where she had been born and lived for 65 years) to celebrate her.80th birthday. Staff amazing. Particularly Megan in the bar and Rebecca at reception but everyone was friendly and helpful. Would definitely recommend .

I'm sorry this has taken a while for me to write but here it is. We stayed at the Roker Hotel in December 2024, it was recommended by a friend and it did not disappoint. The weekend we stayed was also to celebrate my mum's 70th birthday and we loved every minute. The staff on reception were fantastic with a special shout out to Ian who made us feel very welcome. My parents had a junior suit I had an executive double, both had sea views and beautifully decorated. First night we had a meal in Antico restaurant and the second was in the Poetic License bar. The food in both was fantastic and both have a great atmosphere. Breakfast was delicious, self serve with great cooked, continental and cereal options. We can't wait to come back and visit again.

Very pleasant stay lovely room fab sea views , staff and food lovely. Were able to watch a faaaaabbbuuuulous sunrise from our room, a lovely sight. Would be happy to return again to enjoy the seaside. Also sampled the afternoon tea which was delicious and very good value.

Hotel ok food not fantastic some not cooked properly some staff really nice others couldn't care less. I returned from an night out to be locked out of the hotel for about 15 minutes in the cold no one answered door or phone. Complained to management who really didn't seem to care.

I was cold when I arrived and Ian brought me an extra heater for my room. Nothing was too much! I had a great view, comfortable bed and everything I needed. When it came to bedtime, I realised I had forgotten my toothpaste and a small tube was quickly delivered to my room ?

Coffee & cake red velvet & biscoffi with cream & icecream delicious.. mocha & Americans were lovely in Let there be crumbs. Sally really pleasant and helpful with our choices. Definitly recommend it. Absolute bargain for £5 each. . Will definitly return preferably same seat with fantastic views overlooking the sea. Afternoon tea with prosecco on next visit. .

Really enjoyed our stay - beds super comfortable, rooms well appointed, fantastic shower. We had breakfast one of the mornings of our stay but there are so many lovely places to eat nearby that we didn't want to restrict ourselves, but the breakfast we did have was fine. The hotel bar/restaurant areas are pleasant/cosy. Staff are friendly and helpful. Obviously the location is excellent. We'd stay again. I've not given four stars because on check in we were asked for our card details so that £100 pending charge could be applied and then reversed when we were left. I've checked my booking information and this wasn't in the correspondence I received. I stay in hotels every couple of months - both budget and fancy - and while I have on occasion been asked to provide card details, there has never been a pre-emptive hold made. It instantly gave me a bad feel about the hotel, as if management expected problem guests and this was such a shame as nothing I saw in the hotel suggested this to be valid. In addition to the perception issue, the other point I would make is that depending on where you bank, a "pending" amount is unavailable to spend because as far as your bank is concerned, that money is allocated so although the hold is eventually reversed you're unable to spend it for the duration of your stay. It didn't cause us any problems on this occasion but there are times when it might have - eg if the stay was right before pay day. If your stay includes vouchers for the bar then you get them at check in. Do make sure that you receive all the vouchers in one go - we thought they were issued daily (as we only received one day's worth with our room keys) which caused some awkwardness when we enquired on the second day. It was resolved, but was a little embarrassing. Not a big deal - just one of those things - but do check when checking in.

New Year's Eve was brilliant! The room looked amazing, the food was delicious and the band were great. The bedroom was very comfortable and a tasty breakfast got us off to good start before our walk along the beach on New Year's Day. Staff were all very friendly, efficient and polite. Ben ran the event with such precision so thank you for making it such a great event for us

We visited for Afternoon Tea and the film, ‘Miracle on 34th Street '. Our server was as Sally, she was lovely and provided good service, very friendly, and explained the proceedings. Sally was lovely to my mum. My only criticism is that the fireplace in between where the film was showing and the other side of Let there be Crumbs, should be blocked off with a removable wooden screen as we could here noise from those customers not watching the film. I think linen table cloths for Afternoon Tea would have been a better idea. We all enjoyed the Afternoon Tea, very good food and a great selection.

Booked the New Years Hogmany Ball as well as the Christmas day Meal in Let their be crumbs on the back of a super meal on Christmas day last year. We have been going to the Roker every Christmas since 2003 and generally had very good service and value for money food. First the positives.We went last year and the food was superb in terms of quality and quantity and experienced very attentive service.This year we noticed it had been renovated in Lets be crumbs and the ballroom. which weas beautiful. Now the negatives as we see it. Christmas day. Whilst the food we ate was well presented and tasted very good it occurred to us that corners were being taken in several areas. First the scallop starter was very small and the scallops had been sliced into smaller pieces rather than whole scallops. Unlike last year all the food for our mains was on one plate and there was space on the plates between the various vegetables making it look like theyv were trying to keep profits rather than provide extra seperate veg and cauliflower cheese as they did last year. Noticeably my wife took some photos and we compared to last year and I swear the quantity was around halfe of what we had last year. The deserts were similar in quality and quantity to 2023 but the service was slow and we had to ask several times for service during the meal. We also noticed only 4 or possibly 5 waiters covering what we understood was around 100 guests and whilst we noticed them working hard they were obviously streessed out another cost saving measure we think. New Year Hogmany Ball. First the positives.Beautifully renovated room and good entertauinment particulary nice touch with the Scottish piper. Negatives. We had to wait 45 minutes beyond the 6.30 entrance time to get in the room and there was a massive que at the bar with only 1 barman until later in the night when we assume staff were freed up from the kitchen or eswhere.It took 20 minutes for me to get served and watched que jumping occur without the people being told to get in the que.The food was ok but not paticulary warm with the mains but once again not a great deal on the plate . One thing that really put us off was the fact that we asked for a table for two when booking and on the night noticed we were on a table with other people who we didnt know so we asked the manager if there was anything he could do and luckliy he was accomadating and helfpul we were put on a big table which had been cancelled. It did meean we were right next to the stage and it was noisy and were always last to be served. I am prety sure it was about getting as many people in as possible and small tables for couples dotted around would have meant less people and less profit We are pretty confident that other guests felt the same being sat with people you dont know and being almost on top of each other and that has put us off going to the New Year ball in the future ubless we knew for definite we could have our own table.One other thing there were no wine glasses on our or other tables which was weird as every restuarant we have been to is always set with glasses regardless of whether wine was to be ordered. So all in all and after being regulars for years and years we have with regret decided to go elswehere next year based on our differing Christmas day experience and lack of food on the plate compared to 2023 combined with slower service with the same owners seems a deiberate move to keep costs down along and the mixed expereince on New Years eve, The last poster saw the postives and didnt mentioin the time it took to gain entrance in a very crowded room near the bar or the lukewarm food others mentioned in talking combined with the long wait at the bar so we assume they were happy with that level of service.

Stayed at the hotel as part of the hogmanay ball package. The hotel is really nice, looks renovated recently in some areas. We had an executive room overlooking the sea. This room could only be improved by fitting a full length mirror. As vain as it sounds, when you are dressing for a ball you really want to see yourself top to toe. The food served at the ball was outstanding and the young crew who attended the tables worked their socks off all night as well. It was a fabulous night. The guys on reception were genuinely friendly and welcoming, perfect hosts to welcome guests to the hotel. I will definitely stay at this hotel again. Thanks to all the staff who worked to give our group an amazing night.

Well what can I say I have been to this place numerous times and fully enjoyed what we have done. This time sadly no more. £36.95 for a three course meal that consisted of a piece of cauliflower on salad leaves the other ingredients described missing !! Turkey with raw roast potatoes that looked like they hadn't seen an oven then the Xmas pudding with custard not brandy sauce as advertised. Then sat for the first 30 mins with coats on due to the cold air blowing down from the ceiling that the staff could not resolve !! Asking the DJ for Motown and finally getting one song at the end !! Not sadly a great night. Then a complaint that is answered from the manager that gives no explanation even though we had complained to the staff on the night I ask what was the point !! All I would recommend to anyone booking a party night think twice this wasn't worth £10 never mind £36.95 absolute rip off

We booked a table for 10 in let there be crumbs for my mams 82nd birthday lunch Christmas Eve, food was delicious and the staff Sally and Nikki were a delight, so attentive and friendly, they made a fuss of my mam which was lovely for her ! People make a place, which is certainly true with your fab staff, please pass on our thanks ☺️

We came to the Roker for food and drinks with the family. We were looked after by a lovely guy called Thomas - he was so polite, friendly and attentive. He was rushed off his feet all night yet still done a great job! Thank you Thomas! Food and cocktails were lovely also!

Probably the worst room that I have had in many many years. Small,cold and at the end of a series of narrow passage ways passing through various doors and up and down stairways. Nothing like any of the photographs in the page. After 4 hours of freezing in the room the receptionist did kindly change me to a “snug” double room, fortunately I was on my own as it would have been extremely “snug” for two people. However location is great, restaurant and bar were quiet and good food and good parking

I've always had a soft spot for The Roker Hotel. It has lots of atmosphere, well run and good value for money. The booking is straight forward and the receptionists are informative, on arrival. The rooms are nice, clean and well kept The food is of a high standard and Sally (duty manager) is there to help offering her expertise in the dining room. I will continue to use The Roker Hotel/Sunderland.

Very good checkin experience , found a space in car park however I needed to pop out for 15 mins then come back to no spaces and absolute bedlam taxied all over no car spaces. Found out that spaces taken by people at events which were not staying over at hotel just partying. At 6,50 on Fri night was given seat in restaurant and told meals finish at 7pm for an hour because of other events and feeding those people . Then lad was taking my order only to be told kitchen couldn't take order it was 6.50 not 7. Frustrated at that I then saw room service menu 6 to 9 . Called and placed order at 7.30 to then get call back saying can't have food until 8.15 it eventually arrived at 8.35pm poor poor service and I note you've commented about you take on events however have a thought for your hotel stayers as they are here when you don't have events on and the stayers keep the hotel going at these times .

The hotel was very clean and most of the staff were very nice. The rooms were exceptionally clean and once we had the right room given to us after a mix up. The view was lovely from the window. However it is a hotel that seems to want to cater for large parties more then looking after their resident guests who want a nice break away. We realise it was getting closer to Christmas. But on the night we arrived their was a wedding party going on. And this was very noisy and a bit over powering. Then on the Saturday there were two Christmas parties being held. Priority was given to their needs over those of us residents who wanted and had booked a table in the restaurant on the Saturday. We and a few other couples were left to wait and wait and wait. And then told we couldn't have our orders taken for another 45 minutes. So we left and went to the Italian restaurant outside and below the Hotel. By the way I would definitely recommend the Italian restaurant. It was excellent. I would recommend the Roker Hotel for those who want to party. But not for those who want a nice view on the front and some quiet time. You will not get it here.

We booked a room here due to attending a wedding at the Roker hotel Room was basic with view of dirty roof, air conditioning units etc Bed was ok but pillows were awful and had barely any stuffing There was huge gap under door which let lots of light in from corridor Room was hot & stuffy - a fan was provided but it sounded broken and it rattled loads Bedside lamp was not working Breakfast was diabolical - we paid extra for breakfast and I didn't eat anything due to lack of staff knowledge regarding gluten free food and therefore I could not guarantee the food was safe for me to eat - I never received the gluten free toast they said they would make My husband ate breakfast but said it was lukewarm and tasteless I brought the issues up with reception on check out but they did not seem interested I emailed the Roker following our visit and never received a reply I filled out online feedback which I did get a reply and an apology Overall the venue looks good on the surface but needs to make vast changes to make it worth visiting

An excellent hotel, great location across from The Roker Beach and so close to the lovely beach at Seaburn. Great ameneties close by, good road network. Comfortable stay, very friendly and attentive staff, lovely food, great menu choices. I would recommend.

Noise was awful. Asked 5 times for the base to be turned down from the pub downstairs but never was. Our room 118 was right above the pub, who play music on a Saturday night (not made aware when booking) which was so loud, we couldn't sleep. Staff in the hotel were lovely but didn't resolve the issue. We're here for one more night, so let's see what happens, maybe I'll play music when they're trying to sleep. Don't stay on a Saturday!

We booked a deluxe room as we were there for 5 nights for family wedding,the rooms were clean. The only downside was towels were not changed also bins were not emptied during stay. It would also be handy to have small fridge in rooms as some family had medication that required to be kept in a fridge. All told as a family we had 6 rooms booked ranging from deluxe to family and cosy doubles the breakfast was excellent. Bar was good one staff in particular Megan was excellent she was polite pleasant and I hope the roker realises her excellent customer service. We would definitely book to stay again

We stayed at this hotel to catch up with some relatives that live in Sunderland. It was a lovely stay - the staff were very friendly and the rooms were lovely, clean and warm. I only scored 4 stars as the rooms were a bit small, and some difficult to find especially if you were down in the basement (but cannot help layout of the building!). I think you may struggle staying here if you need an accessible room. The hotel tags onto a pub which was nice, and breakfast the next morning was delicious. Will stay again when visiting family.

From the moment I arrived I received the friendliest and warmest of welcomes from Kate the manager, I was very stressed as it had been a tough day but the team really could not do enough to turn this around. Every single team member offered genuine kindness and went the extra mile, including Nikky and the lovely Filipino lady in the Let There Be Crumbs restaurant (I'm sorry I didn't catch her name). The hotel itself is beautiful and the restaurant next door, Antico is not to be missed, wonderful staff, exceptional food delivered with a smile. What all hotels should be. Five stars!

Olivia lovely on reception Rooms a little tired but clean Breakfast tasty but not as hot as would expect with limited choices or items ‘out of stock' and advised didn't have enough tea pots to provide tea at breakfast especially when after hotel breakfasts finish it converts to a tea room Overall pleasant stay

Just stayed for 2 nights for the Great North Run. The service was excellent in the bars and restaurant and the staff superb, Jamie couldn't do enough for you. Will definitely return next year. Food in the Hotel and Italian restaurant downstairs was superb.

Had a fantastic weekend at The Roker hotel with friends and Colleagues, we were up for the Great North Run as we do every year. The food and drink were second to none. The hospitality that we received from Jamie,Kareena and Lew were fantastic. Nothing was bother to them. Even although we attend every year these guys are genuine and you can tell that by the same experience seen to other customers/locals. The beer, food and rooms were excellent. Jamie went out of his way to ensure that whatever we needed was provided.. Well done guys.

Amazing weekend made better by the staff and beautiful weather! Originally booked one night for myself and my husband, but he enjoyed it that much we stayed an extra night. The rooms, the staff and the food were fabulous. Special mention to Jamie, the bar manager, and Kareena. They were extremely friendly, attentive, and accommodating. We loved both rooms we stayed in, we ate breakfast and lunch here, and the food was lovely, not to mention reasonably priced. We'll be booking again for our next trip up north.

All the staff were kind and friendly apart from the Irish manager, rude sweared at guests , wedding for the weekend for Steph and nick , from day 1 charged additional charges for rooms booked , charged money for guests using confetti, its a wedding for gods sake and they charged Steph and nick , DONT BOOK WEDDINGS THERE Do some customer care training with the manager or who said was manager . Steph the bride tried to give them there dissatisfaction and added to speak to owners after spending 6k plus on wedding and all rooms etc and she got told in exact words they wouldn't/don't want to speak to F@cking you …

Not quite sure where to start, firstly I want you to know the review is in no way reflection of the staff (apart from the manager) who were nothing but friendly and polite. Rooms were clean and bathrooms spotless and drink prices are reasonable. This is where the disappointment comes in…. 1. the bed was so uncomfortable that I woke up in the morning with a bad back & couldn't fall back asleep for 2hrs bc every time I turned over a spring would pop into my ribs. 2. Pillows are very used, to the point where the middle is completely separated - definitely need replacing ASAP 3. Several different prices were quoted to us, even after the hotel changed hands we were told because it was a wedding that they would honour the previous prices - nope. Firstly it was £106 then it was £95 and we had to go back and forth before it was the original £84 (after looking online the hotel was cheaper - so what is going on???). I had an email proving our agreement including breakfast - nope was not honoured and worst yet the manager said to our family member who questioned it “I don't even want to see the emails because it doesn't matter” he was so rude it was actually laughable … after speaking to staff he unfortunately speaks to them in the same way, even one calling him a pr**k. In the end he called the POLICE bc my family member refused to pay the £50 confetti fee - which was never stated in the emails other than she was allowed to throw biodegradable confetti which it was. Police came and just laughed at the situation. Manager refused to tell us his name to complain. He was so unbelievably rude. Told one of our family members to shut up. Such a shame because every other member of staff were absolutely lovely and even apologising on behalf of him. 4. The hotel was not accessible friendly, we had a few family members who struggled with the stairs and we were told nothing on booking about this, obviously they can't help how the hotel is built however this is a major issue that needs looked at - maybe asking customers if they need a closer room to the entrance might be a good idea, to ensure ALL customers are thought about, not just ones that can walk up and down stairs easy. There was a lift however only to a certain part of the hotel. 5. On arrival we were told we had to have our card details put into a system for breakage cover, nothing new to us, most hotels do this HOWEVER I have never ever had this money actually taken from the account straight away? It's always just been a hold. Very confused about this as there was no mention on booking this would happen. 6. Many of the wedding party were massively disappointed with the way the manager acted but also the way they were spoken to by another member of staff the night before, they got to the hotel after booking a room of 6 and were told none were available (even though this was booked very far in advance as it was a wedding) so unfortunately their £42each to share a big room, that was originally agreed, was now £80+ …? They did end up getting this back down to £42 however this is a massive oversight that should have been sorted weeks if not months before the wedding. Just shows how much the manager doesn't care about his guests as they “did not realise until the night before” ? 7. Considering the bride was meant to be having the time of her life on her most magical day she spent some of it dealing with the rude manager. Really what would have been a good way of handling the situation, would have been the manager saying to the bride ‘how about you have a lovely day, enjoy yourself and we'll deal with all the problems another day and get it all sorted for you'. Maybe some training needs provided in future about conflict resolution and how to deal with complaints in a professional manner. 8. WIFI was terrible Despite all the mishaps it was still a beautiful wedding, ballroom was fantastic and stunning, bathrooms were clean and very well furnished. It's just a massive massive shame all the problems caused so many negative feelings. We won't be coming back and do not recommend anyone staying here.

We stayed at this hotel for one night while visiting family in Sunderland. It has a great location, directly on the seafront. There wasn't any parking directly in front of the hotel but there is clear signs to the overflow parking behind the building, which there is plenty of. We were welcomed with great service at reception, with a quick check in to our room. The room was nice with complimentary tea and coffee station, bottled water and biscuits. Although the hotel is on the sea front, you are by no means guaranteed a beach view as our view was nothing to write home about. The biggest problem I had during my visit was the constant disturbances while I was trying get to sleep. I could hear everyone's conversations as they walked through the hall, I could hear the doors opening and closing. If anyone turned on their water, I could hear it flowing right above my head. The pipes were very loud. There also wasn't any direct usb ports, only plugs but that is to be expected for older hotels. We had breakfast the next morning which was an average hotel breakfast. My partner is vegan and while they do say they cater for all dietary requirements, there wasn't many breakfast options she could have. Decent stay overall but will not rush back to this hotel in a hurry

What a welcome surprise. The situation of the hotel is superb. It's essentially on the seafront but elevated so the views over Roker Pier and the North Sea are excellent. We parked up at the front of the hotel and went to Reception to get checked in and register our car numberplate. We were given a room quite far away from Reception- through multiple doors and up and down various staircases. The room was compact and the window was level with the car park. However the plus points of the hotel were numerous. To be able to cross the road and walk down to a large sandy beach was great. The seafront matched or beat others we have been to in the UK. Well done Sunderland Council for providing such great and well maintained facilities. Walking and cycling were clearly very popular. Dogs had their own section of the beach. The hotel has been refurbished in a very attractive style- lovely décor. We had an evening meal in Anticos restaurant where the service was great , the food excellent and the prices excellent. After our meal we sat outside and had a drink. Very relaxing atmosphere. We had a good night's sleep and in the morning went for a buffet breakfast. We spent the majority of the day walking round Roker Park then along the seafront to Seaburn before going to the newly opened (and excellent ) Sheepfolds development. We came back to the hotel for a lovely cream tea outside at Let There Be Crumbs. We would certainly come back- perhaps to a bigger room and one nearer reception. A great hotel.

The crumbs restaurant is a beautiful, airy and comfortable place to eat. The food was delicious and good value. We visit regularly and found the staff, especially Saly ,very pleasant, friendly and helpful. We have taken friends and family and all agree its lovely.

What a great hotel with very friendly and helpful reception staff. I was so impressed with Olivia who helped us to identify a restaurant to get food as the football was on. She went over and above and her support was truly appreciated. Nothing was too much and she was a new member of staff - Thank you so much Olivia. We also met Joanne, who was just as lovely and helpful. Very clean hotel and would recommend to friends and family. Unfortunately, there were some noisy guests who made one of the evening sleeps limited.

We were surprised how good the place was, decent price for the food and drinks, nice sea wiev from room window, plenty of parking spaces , only one thing I would like to mention was a breakfast, it was a little to cold, but! Plenty of choice, including main and sweets. Will deffo comeback!

My friend and I have been visiting every week for coffee and breakfast/lunch, for many years now. Sally always goes out of her way to chat and make sure we have everything we want and make our visit a very pleasant one. The other members of the team are always friendly and helpful too. The coffee/ tea and food are alwsts very good! We will be back this week as usual!

We nearly drove past the hotel as it has had a facelift since our last visit and the frontage is looking very smart indeed. The hotel has a new owner who seems willing to invest in improving the building and the ballroom looks absolutely stunning. The staff are excellent and we would like in particular to mention the receptionist, Olivia, who was helpful, friendly and always smiling.

The Hotel has been refurbished to a good standard since I last visited but there were many things skimped on in the rooms. We chose an executive room with sea view, the room resembled exactly the photos on the website and was bright and cheerful. It was mid July and 23c which for Sunderland is good however the hotel lies on the main Sea front road with heavy noisy traffic, an outside drinking/eating area has been built on part of the carpart directly below the executive rooms and is very popular. The room was extremely warm but opening the window to allow ventilation let in all the traffic and bar noises. Below is a list I feel is missing/needed 1. Air conditioning, there was a fan but had such a short lead there was nowhere to stand it in a suitable position. 2. a small fridge/mini bar 3. The rooms are only serviced every 3 days 4. The shower is in the bath meaning you have to step into it, there is no safety handle to hold when doing this and it would be extremely easy to slip and fall 5. poor quality toilet seat which noved around when in use (whole toilet loose as well) 6.Minimal power sockets located in awkward position 7. Old wardrobe with no door handles, struggled to open 8. No bottled water supplied Overall we enjoyed our stay but the above niggly things detracted from enjoyment, the Bars and eateries were very good if not a little expensive with a great selection of Beer and Wines, good menu.

Booked for high tea for a business event. Lovely food and attentive service. Sally who was front of house was fantastic. Nothing too much effort. Everyone enjoyed the food which was delicious. Would recommend. Thank you for looking after everyone.

We've had a wonderful time. Lunch was fantastic and Kareena our waitress was a star and made our visit very special. Great service and lovely to chat to her. The atmosphere in the bar was good, the whole experience was amazing. Seated in the window with the views out to sea, couldn't ask for more

Great service for evening meal. Food was served hot on a hot plate which is exactly how I like it. Waiting staff lovely friendly and efficient. Ordered Mushroom Risotto which had pac Choi and blue cheese in it was so tasty and plenty of it. Other food ordered was Lasagne which came with garlic bread and side salad. Beautifully served and very tasty indeed, again served hot and plenty of it.

I was told on checking in and having prepaid in full that the £50 demanded via card was for health and safety and would be refunded on checking out On checking out and requesting my refund I was told the refund would not be authorised until the room had been checked out In other words it was a damage cover I was lied to I refused to leave until my room was checked and subsequently found to be ok I then received the refund e Mail which apparently according to staff can take weeks to be refunded This to my mind smacks of fraud I would caution care to anyone booking this hotel to establish the purpose of the £50 payment

Fabulous sew view!! Excellent reception staff very helpfull and professional. My room was clean and welcoming. However, I would of liked a shower mat in the bath (as to avoid slipping). I used an hand towel to prevent an acident. A full length mirror would also of been good. Breakfast was wonderful! As were the polite staff. And of course the sea view... I would highly recommend and return.

This hotel is absolutely diabolical I have never ever been to a hotel that is meant to be so high rated and been treat the way I did . First of all the first day I stayed here I heard that someone's car had been smashed to pieces to steal the presents and money from the car which when we asked the staff about it the says no nothing like that happened which then left us in 2 minds to then not trust leaving our car in car park to then the staff admitting it did get smashed but apprently the owners of the car leaving it open when that was not the case at all . Secondly the attitude of the staff and the cheekiness the way they speak to you just isn't on at all the should be people friendly and speak to you in a polite manor this hotel as really gone down hill . Thirdly the rang before told us because we stay a few times that we won't need to pay the pre deposit to then when we went in called us liars and say the never says that to then one point we did pay it and we got it back the next day until this one day we did pay it and never got it back at all and then tried to say the put it back in the bank when the never so we started to pay cash deposit so we knew we would get it straight back . And last but not least the wait of waiting to be seen of staff and bar is not on especially when it's so over rated / we booked the hotel for today and pre paid and then it got cancelled due to booking.com giving us discount that's what booking.com for and then getting told anymore bookings in future will not be accepted we have always looked after the rooms kept them tidy cleaned them before left and get told we not allowed to book because of the discount booking.com give us for being genius members so if I was yous and yous want a hotel I would go else where for your value and money and get a nice sleep it's so over rated and has no sauna or anything and at least go somewhere where the staff has a nice polite attitude

Good location across the road from Roker Beach. Reception staff were welcoming and helpful. The car park now has parking charges for non-residents, so remember to enter your car registration number when you check in. The original room we were allocated was unsuitable for our needs (room 110 which was up one flight of stairs, along a corridor and then down a flight of stairs.. not easy with luggage). When we spoke to Reception staff about this, we were allocated another room, which was a decent size with comfortable bed and pillows. There were tea and coffee making facilities and toiletries. Breakfast is served in Let There Be Crumbs tea room. There was a good selection of hot and cold food options. Prompt, friendly service. There was no dairy free milk at breakfast. I was advised that they would normally have a selection, but the delivery had not arrived, which limited the options for me. The hotel is under new ownership since November 2023.

Fabulous breakfast selection that had something for everyone. Sallys attention to detail and friendly approach made the perfect breakfast experience. Would definitely revisit this hotel in the future.

We have stayed at the roker hotel many times as it really is a lovely hotel with the staff that are always friendly and welcoming and always there for advice or service. The hotel is spotless and very well maintained. The rooms are lovely and comfortable with all the facilities you need . We always upgrade to an executive room as the sea views are spectacular. The room service team are amazing and nothing is any trouble for them to make your stay a really enjoyable one. There are we eateries to the hotel . A let there be crumbs cafe which does afternoon teas . The bar and restaurant which has a wide range of drinks and food at great prices . The hotel has its own gin distillery on site . The Italian restaurant Antico which in my opinion is one of best I have been to . The hotel location is right on the seafront . The beautiful beaches right on your doorstep. Local remand pubs with in walking distance. Public transport widely accessible. Busses , trains . So many beautiful places and things to see and do in this area . Ideal for solo , couples, families . We will definitely be returning to this wonderful hotel .

I got a suite when up seeing a friend. Absolute bargain at £108 for a massive room, spa bath and sea view. Big desk, big TV, lovely view, nice bar, parking. For me absolutely faultless stay. Would only ever stay here now. Amazed at cost the quality and size of the room.

When I pulled into the car park I was unsure what the hotel would be like as it was a typical weather battered front. That all changed when I stepped inside. Wow. I was met with a trendy reception area and immediately spotted the gorgeous tea room to the side. I checked in and as the lift wasn't working the receptionist took my luggage to my room. The room was stunning! A mix of modern and rustic style and the bathroom was huge. I always lay on the bed to see how comfy it is and after checking the spotless sheets I discovered the most comfortable bed and pillows I have ever used in a hotel. All the staff were amazing and the receptionist was going to help me chose an outfit for the wedding I was going to attend. But as 1 dress didn't fit I didnt need her help. I went to the tea room and picked a lemon, raspberry tart and it was so good. The only negative was the breakfast on the first morning. The fruit had been eaten and not replenished and the mini pastries were stale, but the eggs benedict was delicious. The breakfast on the following day was much better. I am definitely going to stay there again.

The Best Western reservation service ruined our stay. Here is our complaint to them, so far unanswered WE WERE GROSSLY OVERCHARGED. Our original booking was for 2 nights [June 5 and 6] at £158,77 after using 7000 points valued at £27.53 and INCLUDING breakfast. The NHS then changed my grandson's heart surgery date so we had to cancel the booking for one night [June 6]. "Peter" on the Best Western reservations desk then struggled to amend the booking and after several mistakes finally confirmed one nights stay [June 5] at £103.50 still using the £27.53 value of our points BUT we subsequently discovered after MUCH EMBARRESMENT in he dining room that breakfast had been EXCLUDED from our amended booking contrary to our repeated requests to "Peter". Had we chosen to stay and pay for the 2 breakfasts this would have added a further approx. £27 to the cost for one night bringing the total to over £130 compared with only £158.77 for the 2 nights. This is clearly wrong and we strongly suspect that your booking clerk "Peter" has made mistakes which we need you to correct with a suitable REFUND. Also you may consider compensation for our embarrassment in front of the other breakfast diners and for the non working lift [my wife and I are both over 70 tears old and struggle with stairs even without luggage]. Lastly I spent over £50 in your bar and over £220 in your Antico restaurant entertaining my daughter's family.

Had a room that overlooks the stunning North Sea. Wonderful to wake up to that view. Let There Be Crumbs restaurant, where breakfast is served, overlooks the North Sea too. All staff were friendly & helpful. Food delicious. We loved it.

Excellent, room was very good, well serviced. Breakfast was excellent, staff all friendly, helpful and efficient

Pros: polite and helpful staff, clean room, comfortable bed, beautiful view, good breakfast; cons: loud music, tired / poor finish of decor (e.g. carpets looked old - appreciate that the furniture was shabby-chic, and this is not a comment on the style). Stayed here as a treat to celebrate my 40th birthday and booked an executive sea view room. Arrived on Saturday at about 15:30. When I got into my room you could clearly hear very loud music from the bar below. I asked reception whether I could move to another sea view room. They said they had one other available but couldn't guarantee the noise level would be any better, however they were kind enough to show me the alternative room, which was not affected as much by the music from the bar and they kindly arranged for me to swap rooms. Unfortunately, at about 17:30 very loud music started in the breakfast room/cafe below. I spoke to reception and they said the music would continue until 23:00. Thankfully it got turned down to a bearable level at about 21:30. Unfortunately the experience was stressful and uncomfortable and the next day (my birthday) I was exhausted. I mentioned the noise again when I checked out and the person at reception kindly said they would pass on the feedback. Sadly, I wouldn't stay here again and I wouldn't recommend the hotel. Very expensive for such a disappointing experience.

We'd experienced Roker when nipping up to watch the Lionesses play at the Stadium of light last year, and vowed to return. So, a great january deal for free breakfast temped us to the Roker Hall. The hotel stands on the seafront, above the beach and bars on the lower seafront. Reception is friendly and helpful, guiding us to our room with a sense of customer understanding missing in many hotels. The room was clean, quite spacious, and had two comfy chairs to relax on after strolling the seafront. The mattress seemed tired, but it gave us two comfy nights sleep with no added aches and pains than our age usually gives. The two huge mugs were a welcome and fabulous change from stingy teacups where you can't stick a finger through the handle. Upon returning from a vistit to South Shields, we found the room had been cleaned, tidiedm and the bathroom and brewing items restocked. The breakfast was varied, well cooked, and had a loverly view of the sea, harbour, and any passing ships. Our first morning had a full buffet service, but the second allowed us to order the hot items, which gave us the chance to order the eggs benedict. This was all quality items, well cooked, and served with a smile. The bar was always being used, with a nice range of drinks and food items available. Overall, this was a great break in a very good hotel, and at a fantastic price. We will return soon.

Stayed for 2 nights Saturday/Sunday with my wife Christine for our Wedding Anniversary. Check in was fast and efficient, room was spacious , warm and clean . Breakfast on Sunday morning was buffet style with everything cooked fresh, really nice. Monday morning breakfast was cooked to order which was also delicious. Reception , barmen, waitresses and housekeeping staff were all polite and pleasant and nothing was too much trouble for any of them Great hotel and would highly recommend.

Have waited to write this review because I was hoping for a satisfactory response from the hotel, my daughter and I stayed for one night on Mother's Day, no option for dining or even room service in the evening and breakfast was a disaster as our orders were wrong despite there only being 3 tables of people in the restaurant, we have been offered 20% off a future stay but reimbursement of the breakfast would have been better received, sadly I won't return and this was my fourth stay!

We have just had our wedding here and cannot thank the staff enough. It was an absolutely perfect day from start to finish. The events organisers Tracy and Rebecca were always on hand to answer any queries and make sure things were well planned, and Richy our master or ceremonies on the day was fantastic, making sure we knew exactly what was happening and that everything ran like clockwork. The suite we stayed in was beautiful with stunning views and the venue overall was just perfect. I would highly recommend this as a wedding venue or just for an overnight stay. We will definitely be returning as newlyweds ❤️

Wonderful couple of days at this hotel. Staff are so friendly and helpful. Big shout out to Javier at the front desk. Seaview is amazing, rooms clean, food in the bar was lovely, and breakfast was great. Overall, it's a brilliant place to come and it's the staff that makes it so good!!!

Beautiful view from front executive room. Everyone friendly and very clean. Only two comments would be the hotel is just so hot. Heating in the eating area was full blast which was a bit uncomfortable and room was the same so at least we could turn off the radiator. Food lovely and great service but ended up moving our plates ourselves to another table as nobody came to clear after an hour of finishing. Other than that everything else was lovely

Just had my daughter's wedding here. Venue and rooms fantastic. We had a great stay from start to finish. From the wedding planner Tracy, who looked after our every need to our guy who I think was called Richie who looked after us in the ballroom. Richie and his staff were fantastic and did a great job. Front of house reception were so friendly and professional. Mix up with the rooms that were booked but they handled very well. It was all sorted in the end, special thanks to front of house manager javier (sorry if I've spelt that wrong). He couldn't do enough for us and it was really appreciated. Lastly rooms are beautiful, we stayed in 121, daughter in suite 125 they were perfect. This hotel is a fantastic venue we all felt the staff were attentive and ready to help. Definitely my recommendation to anyone to stay here.

Oh dear, I'll start with check in, very good. Pleasant receptionist. Very good first impression. We were told the directions to the room via the stair case. I wish I'd been told about the lift, it would have helped some one like me with shattered knees. Room was ok. On the back of the hotel. Not the biggest, not a lot of storage. It was however very clean. The bed was comfortable. Take your own pillows, today theirs are flat is an understatement. And yes, I did use the extra ones from a cupboard. Cheap and nasty is the best description. Noisiest toilet in the world. The bar was spot on. Reasonable prices, good selection. The Italian restaurant attached to the hotel is brilliant. We had the most fantastic dinner. The young lady serving us was superb. The real downer comes with breakfast. Yo be blunt, it's over priced and just not worth it. On day two, we ordered breakfast just didn't get it. We walked out after forty five minutes. On check out l complained, I was offered a fifteen pound refund. This is puzzling as breakfast was charged at twelve fifty each. I declined this. I was then offered an upgrade on my next stay. Now I'm Not sure I'm going to stay there again. A little presumptuous. All of this was conveyed to me via the receptionist. Now that's annoying. I asked for the person in charge, they passed messages via the agitated receptionist. Not good enough. When you're in that position, you come out and face the person who's complaining. If you read this bear it in mind. I won't name him but he knows who he is. . My refund was eventually given after a lengthy discussion. Would l stay there again. No. It's back to the grand given me. A real shame.

Lovely hotel. Great location. Rooms spacious and comfortable. Bed very big and very comfortable..soft pillows. Breakfast delicious. Lady doing breakfast was happy and was singing which was nice to hear. Staff were friendly and welcoming. Gin distillery good feature.

the room was poor to say the least bathroom was built across the window leaving a blind practically UNACCESSABLE. the room was dingey dark and dated, it needs bringing into this century the room was in a dungeon you had to go up stairs along a corridor and down stairs to get to a room on 1st floor. positive the breakfast was 10/10

Absolutely amazing hotel, we've opted for seaview this time and have to say it was breathtaking. The room (126) was spacious and comfortable, and only a slight problem was cupboard couldn't closed properly, cracked ceiling and bath The floors is very creaky and it looks like it needs redoing (woodworm eating) The food has been top notch, the staffs are very friendly, Breakfast could do with longer hours due to 6am till 9am which seems to be early, quite a few business people eating breakfast & leaving early The front balcony is ongoing refurbishment and seeing alot of woodworm getting removed and fresh wood being replaced. The radiator was constantly on during our 3 days stay and we couldn't turn it off so windows has to be opened during the day!

Loved our stay here. We had a lovely, well decorated and clean room, and gorgeous sea views. The room was perfect, we couldn't fault it. Jacuzzi bath was a hit with us, and so was the large and comfortable bed! The complimentary treats were also very kind. Every interaction we had with staff was great, superb communication and so friendly. The café looked lovely, but we only visited the bar/restaurant, which was everything you could want and need. The blue light card offer was very generous and much appreciated! We will definitely be back to stay again, after our faultless and relaxing break.

Excellent stay The Room was clean and tidy and the bed was very comfortable The Food was very good and a very good choice The Staff were warming and courteous nothing was a problem to them All in all it was a very pleasant experience and I would certainly visit again

We stayed Friday 9th feb. We had a lovely welcome and a quick check in. Our room was lovely, was a little smaller but was very cosy. Was just abit warm during the night but you can't please everyone with the temperature of a room. Very comfy bed and lovely biscuits! The hotel itself is lovely, with a great bar and restaurant area and breakfast the next day was fab. Really tasty and a very good selection. The best thing about the hotel was the service. The service at breakfast was lovely, and one of the staff members in particular was so happy and joyous. During our night out my boyfriend took an injury to his head. When we got back to the hotel and I realised it was worse then I thought I went to reception to ask for a first aid kit. The girl on the reception and the first aider came to the room to have a look and see what they could do to help. They then went to get the barman who was also a paramedic for another opinion and it turned out we had to go to a&e. They could not be more helpful and nicer about the situation and they were just so lovely, especially as my boyfriend was an annoying patient and just wanted another pint. When we got back from the hospital, the two guys were still on duty and checked in how he was, and the next day the same girl on reception asked after him too. They made the situation a lot easier and I am so grateful. Thankyou so much!

My wife is from Sunderland and as we were coming up to see her family we decided to stay at the Roker as the price for bed and breakfast was very good . Sitting in the restaurant having breakfast watching the sunrise was amazing.would love to have spent a few more days there.

As you walk in the hotel, everything looks nice and I was confident I had chosen a nice place to stay. Unfortunately on seeing the room, I felt mislead by the photos on booking.com. Our room was advertised as a standard double and appears much larger in photos and when we got there it looked like the small double rooms from the listing. It is run down and in need of some TLC. It also didn't help that there was scaffolding outside our window. Additionally, the TV in the room was also placed extremely high on the wall making it fairly uncomfortable to watch. Most frustratingly, we were also never forewarned that the onsite bar and restaurant also became some sort of Nightclub and would be blaring music until 23:30. And if we had been warned I would have asked for a room on the other side of the hotel as the bar is directly below the room and very noisy. There is also considerable noise from the hallway from other guests as there is a large gap under the door, which also lets the hall lighting flood the room. Later on we had the pleasure of hearing everything that went on in the room next door, apparently the walls must be paper thin. I don't need to hear what other guests are doing in their bathrooms etc. The mattress also feels old, very cheap and was wrapped in extremely itchy bedding. I would not recommend or return here. I've had a better night stay at a bed bug ridden room in Blackpool. All in all, an extremely uncomfortable and overpriced stay.

Lovely hotel with very nice rooms and sea views. We had two great rooms and we were all very impressed with the style. Nice bar food with a good atmosphere. Breakfast was very nice with a good selection. We will be back soon.

One night stay. Sea view room. Room was beautiful, comfortable and clean. Staff at the front desk were friendly and helpful. Parking was free out the front, which was helpful too. The bar and restaurant were closed for a private function the night we were there but they looked lovely. We had plans out of the hotel though. Check in and check out was easy and email communication from the hotel was great in the run up to our stay. We will definitely be returning to this hotel.

Beautiful hotel right opposite the beach we had a lovley stay over Christmas and the staff there where so nice and polite, and the breakfast is amazing continental and all so full English was amazing definitely stop again

Lovely room, view was exceptional, reasonably priced. Only downside was that breakfast was not regularly replenished unless you asked a member of staff to sort. It got quite annoying having to ask for things that should've been readily available in quantity.

Stayed here for 2 night while visiting a family member who had been hospitalised. Got to my room, no phone signal for wi-fi at all, so I couldn't be contacted by family or the hospital should i need to leave urgently. Stayed in that room the first night as I arrived late. The next morning I spoke to the front desk, explained my situation and was told if i come back later they would sort out another room for me that should have wi-fi and it would be "absolutely no bother at all". I returned to the hotel as requested around 3pm, to be told they cant move me and I would just have to "put up with it". So this was a wasted 50min round trip back to the hotel for nothing in the end. Other than that theres many issues with the room. The walls are so thin you can here the snoring from the next room. The room is very long walk from the front desk, twice during my stay my keycard didnt work and id have to walk all the way back to get my card re-done, very annoying. The room itself is under a set of stairs, so from around 6am onwards you WILL be woken up. If the next room flush their toilet or use their shower the pluming is VERY loud, again you will be woken up if you like it or not. Unless you can get a room for £50 a night id would avoid this place. Even a very basic travelodge or Permier Inn is better. Theres nothing here worth paying the extra for. Avoid, go somewhere else. The lad behind the bar on an evening were very good, only positive.

My father and I stayed whilst visiting family, there was an issue with the steps down to our room and my father's mobility. Tom at reception was very understanding of the situation and promptly changed our room. Fantastic service from each member of staff, lovely breakfast too! Highly recommend

Love this hotel. Perfect seafront position and fantastic breakfast selection. The rooms are clean and modern. The only criticism I would make is that it is dimly lit. Found it a little gloomy in reception and corridors in particular. The bedroom also needed more lighting.

Had a lovely stay this week. Fantastic vfm. Booked through Groupon and for the price we couldn't complain. Breakfast was amazing with a huge choice. Only problem was and this is just a personal preference there were no fried eggs or fried bread which are essentials in a full English. Gin and Tonic was brilliant. Bar was brilliant and the staff were a credit. Roker promenade and the pier was outstanding and the Dolphins were showing. Will stay again.

We came to Roker Hotel for a few days break using a great Groupon deal. What a wonderful experience we had. Can't fault a thing. Very clean and tidy room. (104). Bed was very comfortable. We can't usually get much sleep in hotels but room was so lovely and bed so comfortable i was out for the count. Staff are exceptionally good. James the assistant bar manager was so brilliant, he alone made our stay extra special. Sally in the crubles tea room was amazing too. Service was quick and efficient whilst being lovely and happy. You can see the staff love their jobs which is a credit to the owners. We're definitely coming back again this year for another few days. The hotel food was lovely and served fresh and hot quickly. Restaurants are clean and the atmosphere and decoration is spot on. Rooms cleaned daily and all the extras you need topped up too. Management you ought to be proud of your lovely staff and hotel. Thank you to you all.

Well appointed rooms, good solid breakfast, but some rooms can be a bit of a walk from reception, and the Lift is currently broken. Lots of parking, which felt secure. Italian restaurant attached and a great bar round off the stay nicely.

We had a standard twin room, comfortable enough but being on a corner in the building you could easily hear people going up and down the two corridors at night. Nice breakfast choice although even though we weren't late the stock of fruit , pastries , cheese and cold meats was not replenished as stock went low. Had items been replenished then breakfast would have been excellent. The location of hotel is good right on Roker beach and a 30 minute walk into town or there are bus stops opposite the hotel going into the main town centre. Free parking at front of hotel is limited but there is more available at rear.

Back from another mini break at the Roker Hotel. Beautiful clean room, lovely food and friendly staff. The cocktails were especially nice! Couldn't have wished for anything more. Thank you for making our stay a pleasant one.

Super hotel, everywhere clean and fresh. Room lovely and airy-window could be opened and no nasty air conditioning in the room-Thank goodess. Beds wre clen and soo comfy!11 The staff were so pleasent, polite and helpful. A credit to the hotel. Thankyou.

Check what room you're in before you arrive. Ours was up 3 sets of stairs, through 5 doors and down 4 sets of stairs. Horrendous with luggage. Room was tiny with a view of an iron staircase. We were told to call and check the room in future but unless you'd been there you would have no way of knowing to do that

Absolutely loved everything about this hotel and stay. Parking great, room lovely and spotlessly clean, ALL the staff were really friendly and chatty and nothing was too much trouble. Loved the bar area and restaurant. Great food choices and very reasonable. Would definitely return - loved the location right on the seafront and the terrace outside. Spot on! Italian restaurant next to the hotel also extremely good.

We booked to stay two nights, but after a disturbed 1st night caused by noisy guests next door, we spoke with Janine on reception who was most apologetic and gave us a fantastic upgrade for our 2nd night. All the staff are cheerful and very helpful. The breakfast buffet is superb with well cooked and presented foodserved with a smile, and the italian restaurant downstairs is excellent and good value. This wasn't our first stay at the Roker Hotel and it certainly won't be the last with the great location and easy walk into Sunderland city centre and the litter-free promenade.

We booked on a last minute deal and had no expectations, we just wanted somewhere to sleep to break up a very long drive. We were absolutely blown away! The property faces a gorgeous sandy beach, the local area is clean and well maintained. The hotel itself is modern and feels like a city centre standard in terms of decor. The room we had was on the smaller side but was all we needed, and for the price it was honestly a great deal. A view overlooking the sea was the time out we needed and drinks in the bar were served by genuine, friendly staff. My partner had really been struggling sleeping (unrelated to the room), we were starting to panic about the imminent 4 hour drive on no food and little sleep - yet the staff were amazing. They organised a breakfast for us room service style so we could get something before it finished and really went the extra mile for us. We felt taken care of, and their kindness from start to finish completely saved our trip. We continued our journey on a high vowing to return at the first chance we could. Thank you so much.

The staff at Roker recently catered for my mams wake in the Poetic License. The buffet was very good and the staff made sure guests were looked after. We had nothing to do as a family apart from reminisce with guests about our late mam. Many thanks for the good service.

I was really looking forward to a night on beach front, but from arrival this place was awful. It was so bad that it ended up being comical. The single disabled parking bay and ramp entrance was blocked by a car and no action was taken. Receptionist Tom v nice and sympathetic but ultimately only suggested using a different parking spot/entrance that left a disabled guest walking uphill and upstairs. Ditto to rooms - nightmare, with inadequate corridor and stair lighting to my distant grubby teeny room. Internet and tv in my room was broken, bathroom floor and shower were dirty/mouldy. I had to clean the tea cup and spoon in my room myself as both were filthy (pre-used?). Nice touch. Food was unavailabe at 4:30 pm, even though reception assured us it was serving! Oh, and there was an 'attack' lift door in reception. Saw it bite two people, refused to get in it myself ..... hope is fixed soon guys.

Reasonable but not as good as their website claims. Food kept warm and not perfect. Been to Washington today and Vinyl there was much superior. Best eggs benedict ever. Nice restaurant, just the food lets it down.

This was a wonderful hotel the staff were friendly the room was very comfortable and clean. We didn't use the room service but we did use the Poetic Licence for a few drinks. The staff were very friendly as well. It was a strange lay out to get to our room but it was well signposted and it was a bit of exercise for us. The hotel is on the sea front and we walked along the pier which was a lovely walk. We had a lovely breakfast and there were so many choices. All in all I would highly recommend this place and the People of Sunderland are very warm hearted and pleasant

I stay at many places with work but love coming back to Roker Best Western as I feel at home with great staff and great views there is a choice of the Poetic Licence and tne Italian restaurant to eat which are both great and they even make their own gin it's great

Stayed here last Friday with my Mrs. Fantastic from start to finish. Our room was excellent. Food and service out of this world. Special thanks to Kate for looking after us and making our stay amazing

Myself and my boyfriend stayed here for the weekend and had the most amazing experience! Staff were very attentive and both the room and food were outstanding, Couldn't recommend this enough. Amazing location too just on the sea front. Thank you to the staff for the amazing experience! x

Fabulous Fabulous Band Emerald Thieves highly recommend for all occasions And hotel staff and food Fabulous and so helpful with me in wheelchair and my Assistance dog bless you all highly recommend this lovely hotel all round with everything thanks to you all for a fabulous night xxxx

Having booked the room to near the sea I would say this was one of the only pluses to the hotel. The establishment has no sort of soundproofing and you can hear EVERYTHING. After arriving from a 9.00pm flight we expected to check in and head straight to bed but we were greeted by the incredibly loud music from below (the bar) which we were not informed we would be staying above. And were very disappointed to find out. There was also a massive gap underneath out door which made me very uncomfortable as anyone could have come past and had a look underneath. The taps in the room screamed every time we turned them on. Meaning that in the evening that was an impossible task. Waking up was also not the most pleasant of experiences as once again we were not told that kegs for the bar were being delivered so we're rudely awaken at 7.30am by the clattering of them. Upon spending the first night there we left to go about our day luckily taking all of our things with us. I say luckily because when we arrived back in the evening our door was left open with a wedge underneath meaning that anyone could have had access to our room and our belongings. This is a massive safety issue. We also returned to the sound of the bar below. Very dissatisfying stay. We will not be returning.

worst experience I've ever had !!!! I was totally humiliated by the security of the hotel! yelling and pointing his finger at me in front of the receptionist at the hotel and he just stood there not saying a word. asked to speak with the manager of the hotel I was told there was no management around. just absurd !! booking customer service had to call the hotel so I could get the manager ( that I was told was not in) attention. Drove all the way from London with my wife to get humiliated at the hotel I was staying in. just absurd !!!!

Wow! Just had Christmas food and cocktails and I really can't fault the place. The staff just want you to enjoy yourself and leave happy. In gorgeous surroundings and beautiful views. I will always come here when their standards are soooo high.

Lovely 2 night stay at the hotel, very clean, lovely view , the food and service were all excellent. I would definitely recommend . The bar had a huge selection of daughter largers which were all reasonably priced . Breakfast was very nice as well

We had our Christmas party night at the Roker Hotel on Sat 17th December it was an absolutely fabulous night held in the six soldier suite which is a terrific venue I couldn't fault anything, from the staff greeting you on arrival, to the food, everyone in our party of 13 thoroughly enjoyed the 3 course meal, very tasty and red hot also last, but definitely not least, was the entertainment, the group were fabulous all our favourite Motown music especially the music by the Commitments,

My Wife and I stayed here in between Christmas and New year and we loved it from the moment we walked in till check out everything was great the Team were very friendly. Room very spacious breakfast was spot on we will definitely be back next year.

Spent the day here for a wedding reception, which started off awkwardly trying to get into the car park which was around the back of a single track lane helpfully blocked by someone... loading the hotel. Then it was a challenge to actually find the function room from the car park! Decor and interior of the room was actually pretty good, sadly other aspects weren't so good. The main issue was the apparent lack of leadership and/or training within the staff who were really inefficient when distributing the food. Food was passable but nothing special.

We spent Christmas at the hotel as a couple, started with a warm welcome from staff.The hotel has so much more to offer than a room.The Bar is stunning overlooking the sea. There is a fabulous restaurant. The rooms are individually stunning.we had a room with a view.Breakfast was buffet style with top quality ingredients used . Whilst looking at what the hotel offered they cater for weddings,functions etc.we are moving to Sunderland from the Midlands and shall be using the seafront bar and Restaurant as much as we can.

We had a one year old and three month old with us. They put is in what must've been the furthest room from reception, accessible only via a labyrinth of stairs and corridors. Completely unacceptable. The man on reception couldn't have cared any less. The key to the room didn't work initially, so an additional trip back and forth carrying a small child. Utterly ridiculous. Not to mention there was some rubbish from previous occupants in our room, and the “croissants” we had for breakfast were disgusting. Avoid like the plague if you have a family, or have any mobility issues. We could also feel the springs in the mattress so an uncomfortable night's sleep once we finally got all our bags to the room. The location is perfect, so it has the potential to be an ideal hotel but unfortunately fell so unbelievably far short of acceptable.

Comfortable room but it took some finding - up a flight of stairs then down two. Meals and service were good, except it took a while for waitress to realise I wanted a dessert. I went out of season but location is great.

The communal areas of this hotel are beautiful. And if you get a nice room with with a sea view I'm sure it was probably beautiful. But reception was scruffy and we got a very Luke warm welcome from a chap who clearly couldn't be bothered. The rooms are advertised as “Boutique rooms”. It's clear that at some point someone chose some nice colours, pictures and lights. But the fit and finish was terrible and the walls were bashed and scarred and our room was tatty and tired. The bathroom was very poorly tiled and unfinished. The wall between us and next door was paper thin and the mixture of the noise from the en suit water flow and our neighbour's snoring resulted in a poor nights sleep in a bed that had seen better years. I went for breakfast hoping for a recovery but the buffet was empty. It took 20 mins to start refilling but they did it 1 item at a time so I couldn't get a plate of hot food to eat at the same time. I ordered fresh eggs that took another 20 mins and it looked like they'd been fried for the full 20 mins. Such a disappointing experience.

I would highly recommend a visit to this place. Food is gorgeous, menu choices are extensive, as are the drinks. Attention to detail from the staff couldn't be better. Very enjoyable experience. The place has been refurbished to a high standard, it looks fabulous.

A lovely hotel, relaxing atmosphere and great bar with a fab selection of gins, made in the premises! Friendly staff, great breakfasts, right across the road from the beach, great view of Roker lighthouse. Comfortable rooms.

Excellent hotel on sea front location. Lovely sea view room (executive room) which was very plush. Everywhere furnished to high standard. Excellent afternoon tea and breakfast Staff friendly and helpful. Short taxi ride to Sunderland Empire theatre (costs about £6)

Room 114. Don't go anywhere near it. The temperature when we arrived one afternoon in late October must have been around 30 degrees even though the radiator was already off. I never managed to cool it all that much. The fan provided was tiny and sluggish. With my own fan (handily in the car) blasting away, the window open as far as it would go (not very far) and only the duvet cover I got a broken sleep. Until I woke in the middle of night and found my wife sleeping on the floor, with just a pillow and her nightie. She was no more uncomfortable than in the bed, which was so narrow that we had been jostling each other until she got fed up. I could only get out of the bed because I had levered it away from wall before retiring. Not even the good cooked breakfast was sufficient to redeem this room and elevate it to two stars.

We stayed over for my daughter's 16th birthday. The hotel is quirky and inviting. There were lots of interesting bits and bobs to catch the eye. The breakfast was delicious. The view out to sea from the tearoom was sublime and the bar had a lovely relaxed atmosphere. The hotel was special but not pretentious with just the right amount of glitz for our stay to feel like a real treat! Fabulous!

We stayed at the Roker Hotel in September for the first time, we enjoyed it that much we went back again this month. The rooms were fantastic, spacious, comfortable and up to date. Right on the seafront, the views were brilliant. We had breakfast which was all you could want and the restaurant was quaint and special. Well worth a visit.

Room ok had everything needed heating just right and bed comfortable except for the absolutely awful pillows they were so uncomfortable my suggestion would be to bin them and provide comfortable ones Bathroom large and towels clean and acceptable. Soap and shampoo ect provided Tea and coffee provided but for some reason this was hidden in the wardrobe and their was space for it to be on display on the table . Our room was on the top floor facing the back car park but was very quite .

The outside of the hotel is not inspiring and we were left wondering where the entrance was! Inside the decor is excellent. Our room, 145, was tremendous. Nautically themed, with a giant bed. The only thing that could be improved is the lighting from the bedside lights - they are very dim and you need the main chandelier light on to read. There was a bath and separate shower with fantastic water pressure. The view was to die for - overlooking the pier with Roker lighthouse at the end. There were two wonderful sunrises when we were there. Although we stayed mid week the breakfast was buffet style. Having read some negative reviews of the buffet breakfast we wondered what it would be like. The first morning it was absolutely lovely - everything was hot and fresh, and the hash browns a triumph with crunchy outsides and fluffy middles. As well as the usual hot breakfast items there was a selection of cheeses and meats. The second morning was not as good - the restaurant was less busy and presumably the food had been left standing. It was acceptable though, and the lovely singing waitress a delight! An enjoyable stay and we would certainly return. I would suggest if possible go for a premier room with a sea view. Sadly the hotel is up for sale. I really hope it is sold to owners who will continue to cherish the building.

My partner and I used a Groupon voucher to try out afternoon tea and spa facilities at the Grand Hotel, Roker. My partner has a serious allergy to onions so we decided to visit the hotel and check out the spa facilities well in advance and book our afternoon tea so that we could mention the food allergy. We were shown into the spa and very politely shown around the facilities. Then we met Adan in the restaraunt. He very carefully booked us in and was extremely careful to check out our booking requirements. We visited today, some weeks after booking. A very quiet Friday and not many people in the pool. We used the gym first and then the pool, jacuzzi sauna and steam room. After a long shower we later went to have tea and were greeted by Adan who immediately remembered us as the couple with specific food allergy requirements. Adan was careful to seat us at a table we might like best and suggested several tables we might like to sit at. Before and during tea we shared an excellent bottle of prosecco which tasted better than a lot of champagnes I've tasted. Adan served it beautifully in an ice bucket and we benefited from a half price "Friday prosecco deal". It was delicious! When seated the table looked elegant and the food served us was exquisite. We could not eat everything served as there was so much so, as we were about to leave, two large boxes were provided for us to bring the rest of our tea away. Just an ordinary day for us but Adan made it special. Such a courteous and polite man. Will definitely go back and spend longer there next time.

Stayed here on 28th September for a friend's wedding we got the last family room available which was room 135 we only booked this a few days prior and it was a lovely room with everything you could need with tea and coffee facilities and lovely biscuits along with toiletries and a massive bathroom. The room was nice and quiet and did take some finding. The staff that served us on the night of the wedding were fantastic and did a great job and everything was perfect I loved the canapes especially the chicken balls. The only let down was breakfast finishes at 9am which is too early when everywhere we've stayed at before always goes on until 10am. But overall it is a lovely hotel with plenty of parking and everywhere seems all new and refurbished.

“Average” is the best way to describe our stay. Very stringent 3pm check in! We arrived at 14:51, and were told we needed to come back to the reception desk at 15:00, as they wouldn't check us in before then. Our room was in the bowels of the hotel; up and down numerous flights of stairs. Thankfully, it was just my husband and me, both able-bodied; it would have been a nightmare, had we had our children with us or had any mobility issues. Last orders in the bar at 10pm and no residents bar. Granted, not an essential element of the trip but still disappointing to have got a taxi back to the hotel at 10:10, hoping to finish the evening with a drink in the hotel bar. Very average breakfast-not the cooking of it, but the produce unfortunately. We wouldn't stay again I'm sorry to say

This is the 2nd time we have stayed here. Both times were through Groupon deals. We paid £59 for a room with breakfast and a free gin & tonic each. This is truly amazing value for this modern, friendly, clean and comfortable hotel. I believe all the rooms have a sea view. All the staff are very friendly. The beds are very comfortable. The only downside as far as myself and my partner were concerned was that breakfast was 7am - 9am. We didn't make it for breakfast as we had over indulged in the hotel bar the previous night! Our fault I guess but I do think 9am is rather early. We will definitely be staying again though.

This was a special trip for me which the hotel knew about from my initial email. The room was on top of a noisy generator with a view of it and nothing else. The room was tiny. The bed was tiny and old. Lumpy mattress and old lumpy pillows. All of the doors slam shut so had constant noise. The worst hotel experience possible. Avoid.

This is truly amazing hotel. Unique in every way, decor, contemporary bedroom furnishing and extremely warm welcome from all staff. Our offer included a gin and tonic in the bar. What a fabulous surprise to find that the hotel has their own distillery and the gin menu was full of very unusual flavours. I chose strawberries and cream (so good I bought a bottle to take home). Everything in the room was spotless and comfy. Breakfast was excellent in content and presentation. How nice to be served at the table. I fully recommend Roker Hotel to anyone!

On the outside, the hotel doesn't look that impressive. Inside, however, the styling and decor is very special. We booked a suite and were overwhelmed by the room. The bathroom had a spa double bath and a separate shower (and an additional dressing room). The bedroom came with a maritime theme and included a brass and teak signalling lamp (the whole room beautifully styled and furnished).

Stayed for a weekend (Friday to Monday). Hotel situated right on the sea front between Sunderland and South Shields. We had a great room with a sea view opposite the lighthouse and the bed was enormous and comfortable. The breakfast on the Monday morning was cooked to order and excellent. However, the same could not be said of the Saturday and Sunday morning offering. This was a buffet style help yourself affair and not very good I'm afraid. If the breakfast had been the same as Monday morning, I'd have given 5 stars. However, for the location, staff and room, you'd be hard pushed to find better accommodation for the price we paid. Thanks for a great stay!

Attention to detail is required. Such as hot food and drink at breakfast and sausages fully cooked. Serviettes to be available. When serving sandwiches ask the customer if they want butter on them or not.

Great stay. We asked for a room upgrade and immediately got upgraded to a sea view room which was lovely. Clean room with a comfortable bed and very powerful shower. Restaurant and bar were really nice and fantastic food at a good price. The bedroom could do with some slight redecoration but apart from that has a really good stay and the staff were all friendly. Great location as 30 seconds from the beach and 20 min walk to sea burn to visit the stack and other local businesses. Recommend.

Stayed for one night with family group. Appreciate hotel was full and that it was a bank holiday but full DJ set on veranda with crowds of drunken people did not make the hotel attractive when we first parked up early afternoon. Easy check in and room allocation, my brother and his wife had to stay in a family room as this was the only room available when we booked, not sure how it makes sense to have a family room down 3 flights of stairs with no lift access! Room cleanliness was OK, we had executive room and the views were amazing but all fittings looked very worn. My son is a wheelchair user and we were aware that the hotel is not particularly disabled friendly due to it being an older building. This time however on returned from an evening out at the extremely late hour of 1045 we found the door to Let the be crumbs closed with no way of opening if. My sister informed reception who just said they would tell the someone when they started at 1100. We managed but found the same situation again the next morning when we sent for a walk. The disabled toilet is also up 2 steps and I appreciate that the hotel has ramps but it made life difficult. Biggest disappointment was breakfast, have stayed at this hotel in the past and remember the breakfast as excellent with breakfast cooked to order from a menu. This time the breakfast was self service with items in silver trays kept warm with tea lights. I don't eat a cooked breakfast and found the continental selection was very limited, no yoghurts and weetabix individually wrapped in cling film although . The rest of the party tried the cooked breakfast but were all very unimpressed, no choice of eggs, scrambled only and the items were barely warm. All commented that the sausages in particular tasted like a cheap supermarket brand and not worthy of a hotel breakfast. The whole breakfast felt cheap and nasty. Unfortunately we probably won't stay at this hotel again. Love the area and the location of the hotel but it needs an update and the breakfast needs a complete overhaul.

We stayed courtesy of a Groupon. We were given a reasonably small room right at the back of the hotel. It did the job although is a little dated. The bar area was lovely but the extensive cocktail menu was severely downgraded but the staff couldn't explain why. The free G+T on arrival was nice and their gin range was extensive. The location is beautiful and Roker and Seaburn beaches and seafronts have lots of bars and coffee shops. We didn't eat at The Roker but ate at the Italian called Antico next door which was super.

Stayed for 2 nights and found the room small and not very clean! Wardrobe falling apart, bed had a roll together mattress! (2 in the bed rolled to the middle). Bathroom good size but shower over bath riser rail broken so shower head had to be held up when used. Bath screen was useless as swung out when used as seal was wrong 1!! When ever anyone in the rooms above turned on a tap or used the toilet very loud noisy from the pipes which echoed around the room. Bar and breakfast staff very helpful and friendly, good atmosphere in the bar

Excellent stay. Staff were great and attentive. Would recommend and will revisit. Beaches were very nice and the main beach is a stones throw away from the hotel. Rooms were spacious enough and provided everything we needed.

I had a really good time apart from not being able to connect to the internet in my room but I did not let this spoil my time at the hotel and had plenty to go and see, outside the hotel. I would definately go again.

Located right on the sea front of Roker Beach, we booked a couple of nights just to blow away some cobwebs. Could not have picked a better place to do that. Staff were second to none, super polite and helpful. Room was quirky and cosy, beautifully decorated and presented. Free gin on arrival was a great bonus. Breakfast was an absolute triumph. As well as all the cereals, Danish pastries, croissants and fruit you would expect, there was an a la carte breakfast menu full of traditional English plus luxury egg and smoked salmon specialities. Felt ultra special. Bed was nice and low but with a thick deep mattress that cuddled us to sleep. Blissful, unforgettable trip. Benchmark hotel that others should aspire to.

What a night its 1.53 am not one second sleep in room 108 the noise from generator is unreal we have paid for 2 nights if I get my own way I will be in my own bed tomorrow night so much for a relaxing break I could kick myself for choosing this hotel

We booked a standard double room. What a shame the hotel overlooks the beach and the sea unfortunately our view was the recycling bin and beer barrels. Room was basic but clean. Pictures included shows lovely sea view and our unfortunate view. If I booked this hotel again would definitely check what view we were getting.

Beautiful rooms fantastic function room absolutely loved this place well worth a stay. Stayed for a wedding and from start to finish this place had it all. Will be going back very soon. Staff here are super friendly and very helpful and professional

Fantastic place, would recommend to anyone. I especially have to mention Zac behind the bar, great lad, really helpful, couldnt serve us but made sure we were still served in good time. His customer service is outstanding, he is a credit to this place. Will be back!!

Great service from Zak very friendly and very helpful and professional, been drinking here all my life and you can't beat how good the staff are and Zak is up there lovely lovely lad, I hope Zak can progress because he really does deserve a move up the ladder

Zac behind the bar is very helpful, though he didn't serve us he's very good with customers. Highly recommend Poetic Licence bar. Will look forward to seeing Xac again when he can serve. He's a credit to the bar.

Called in whilst on a family walk along the sea front. We planned on just having a drink but they have a new light bites menu during the week. So we ordered from that. Sat on the terrace, views were beautiful. I enjoyed the poetic license gin. It really was lovely. Great choice of drinks. Staff were friendly and polite. Planning on trying their afternoon teas in crumbs restaurant with my girlfriends

Stayed here for a business visit last week. Could not fault anything about the hotel and restaurant. Food, prices and hotel were excellant value. The staffs attention to detail and willingness to help out was top notch. Will definitely be back when in the area again.

Visited with my wife and sister in law. Less said about the experience would be the way to go but that wouldn't get across to anyone reading this just how bad it was. First disappointment was the menu. I would imagine a lot of folk having trouble picking something they fancied as this was not a menu with adequate varied choice. However we did manage to order 2 starters and 3 main courses. Imagine the surprise when after a wait every dish turned up at the same time. The waitress didn't realise that the starters were starters. So off she went with the main course back to the kitchen. When they were eventually served it was obvious that they had been taken back to the kitchen and kept hot. On 2 of the dishes the salad was warm and the skinny fries resembled charcoal sticks if there is such a thing. On the sandwich the stottie could have served as a doorstop and the burger on the other dish just looked revolting. This was too much so I told the waitress that those courses didn't border on being edible and that we had had enough and were leaving. She tacitly agreed with our opinion on the food and a refund was made for the food and a pina colada which when served was all over the table. At no time did any senior member of staff appear to address our concerns. Poor show all round. Anyone contemplating using this establishment beware. We made our way to the Promenade pub and what a difference.

Staff Excellent and bar and breakfast food and service were second to.none with a decent breakfast setting up each morning for the day ahead. Only downside to bar were the lack of snacks (happy fatty) and also still bottled water for the hot nights due to a broken radiator. The only downside for this hotel are the rooms. We booked and paid for a standard double room and were given the small double rooms. Not much difference but the extra room would have made it feel.less cramped and you also want what you pay for I suppose. Our room also.went straight out to a fire escape which meant people.would have come through our room in the event of an issue. Dated rooms however can't take away the staff friendliness and also the location and views when out on the front. Straight overlooking g the coast and plenty of decent bars and eaterys down the road. All in all it was tolerable for what was needed.

Absolutely fabulous hotel with excellent staff. Definitely pay the extra for a sea view, it's definitely worth it. Free parking and wi fi which is very good in this day and age. The room was very functional, maybe a slight downer was there were no drawers and the lighting was either too bright or very dim, no in-between but it would definitely not put us off staying again. Breakfast was good with excellent views again. We had a drink in the bar on all 3 nights and was very happy as it wasn't like a hotel bar but a proper pub and was busy with very nice people. We ate on there on the last evening and wasn't disappointed. A must is the Italian restaurant next door, which compliments the hotel. Fabulous dinner and beautiful surroundings. We couldn't recommend this hotel enough and will be pushing it to all our family and friends. Well done Roker Hotel we can't wait to come back as it is local for all surrounding areas and a great location for walks.

Just back from a relaxing two-day break b/b both days with my wife at the Roker Hotel, Sunderland with Best Western. First the website was excellent. I like websites that not only gives you a choice of dates but gives you the exact cost so you can book right away. Unlike some that want you to call to discuss details before a price is given. Checking in was no problem. We paid for an upgrade to an executive room which had a sea view. The room was clean and ready. Tip – Pay the extra for the sea view for it's worth it! The room could have done with a set of drawers instead of a settee which looked over nothing. It was a nice day when we arrived so we went for a walk along the pier to the lighthouse which was straight across the road! There is a stall selling ice cream for a pound – bargain! No need to book a breakfast time as plenty space. Breakfast was usual fare available – cereals, fruit, fried breakfast, toast, tea, coffees, juices etc with a hot breakfast as well. We went to the restaurant ‘Poetic License' for Dinner on both nights. Reasonable selection with a couple of vegetarian options. Drinks menu on the table which was good. Served at a good pace not rushed or too long. After dinner we went for a stroll along the promenade which was excellent. We went to the bar on both nights and it was quite busy which in our experience was quite unusual for a hotel bar. We still got a seat though with prices usual hotel rates. We decided to go on public transport around the area. Tip – get a Rover Ticket £7.70 which covers buses, the Shields Ferry, Metro and train back to Sunderland. We made good use of it! Overall an excellent two day break and would recommend it.

We got married at Let There Be Crumbs on 7th May 2022, the day was absolutely amazing and we are so glad we chose this venue for our special day! Pre-wedding Angela initially showed us round the venue and we had a general chat about how the day could work, she was really friendly and helpful and we loved the venue so we decided to book! We've had numerous chats and lots of email conversations with Angela since, she was very organised and helpful discussing options, suggesting options we hadn't thought of and ensuring every detail was clear for the staff working on the day. Venue/location After being let down by our previous venue we didn't think we would be able to find anything as good. However, let there be crumbs was so much better than our old venue would have been! The inside of crumbs is lovely with lots of quirky decorations, and is a great size for a small-medium sized wedding (there are bigger function rooms at the hotel as well). The location is great being on the beach, groom and best men had a walk on the beach the morning of the wedding and we saw some dolphins near the pier as well which was a lovely end to our stay. The venue being a hotel is really handy too, as guests can stay over rather than getting a taxi home, and alot of our guests chose to stay over (there was a special rate for wedding guests). There's a gin bar (poetic license) and Italian (antico) at the hotel so there's everything you need on your doorstep. On the day! All of the staff were fantastic, I can't fault a thing! Coming up to my room to let me know what would be happening regarding the ceremony timings. Showing us the wedding breakfast room to ensure we were happy with everything. We had the ceremony in the first section of let there be crumbs and this worked well for our number of guests. We then had a drinks reception and canapés and moved outside for photos. We got some lovely photos in front of the entrance of the hotel and the groom and I ventured onto the beach for some more photos which are lovely! The wedding breakfast was in the furthest section of let there be crumbs and this was again a nice size for the 20 guests we had, food was lovely. We then had the evening reception, DJ was tucked to the right hand side and this worked well, everyone was up dancing! Our 55 guests fit in the first section of crumbs leaving the furthest section for the buffet and our photo booth although there were also some free tables in this section! The buffet food was lovely, and they were happy to cater for our relatively large number of guests with dietary requirements! We also stayed in the bridal suite which was lovely and spacious with a whirlpool bath and a great view of the pier and sea! We couldn't have asked for anymore and thoroughly enjoyed our special day. We would recommend let there be crumbs and Roker Hotel as a great venue!

Our experience at this lovely hotel has been fabulous. We have stayed twice this year and planning to come back in July. Lovely friendly staff. Rooms very immaculate and huge in size. Food was amazing. Breakfast was very quick and staff always smiling. Cant wait to return.

Stayed for a few nights around two Sunderland fc matches. Good service, great bar, nice to be on seafront close to other bars and restaurants as well as nice walks. Small room but advertised as ‘cosy' and was comfortable.

We stayed for a few days on a friend's recommendation, and are so pleased that we did. The staff are very welcoming and there was nothing that was too much trouble. Evening meals were well cooked, plentiful and super tasty. Breakfast menu was very good, its nice to have your food cooked freshly, the poached eggs were cooked to perfection. We had afternoon tea in Let There Be Crumbs and again, superb. We had hoped to do the Gin Tasting Experience but we couldn't fit it in, so how lucky were we that Poetic License launched a new gin whilst we were there, a brilliant night was had by all, thanks everyone! You would think from this review that it's all about the food & drink - it's not, it is about the wonderful friendly staff and comfortable rooms that made our stay so wonderful. We enjoyed the area too visiting The National Glass Museum & St Peters Saxon Church, both very interesting & we'll worth a visit. We enjoyed the sculpture trail on the Riverside. We will be returning.

Booked as a last minute getaway. Hotel was lovely and staff amazing. Nothing was too much trouble, always smiling, happy and attentive. Breakfasts were delicious and nice selection on continental breakfast. Poached eggs were perfect! We visited crumbs, poetic license and the Italian restaurant throughout our stay and all were wonderful. We had a suite and views were stunning. The room was beautifully themed. Lovely touches including hamper of treats. Loved the little rock sweets too . The hotel was lovely and comfortable. Location was great for sightseeing locally or as a base for exploring further. We enjoyed a visit to Souter lighthouse and Marsden Bay just down the road although great walks and stuff to do in Roker and Seaburn. Would definitely recommend and we will be visiting again.

2 nights away with work and I stopped here. I hate hehe you're away with work and end up being cooped in the hotel with no where to go. Location was lovely. On the sea front. Parking was ok. Food in the poetic license bar and restaurant was really good, breakfast had options of order from menu and or cereals toast etc. One thing to note breakfast finishes at 9am a little early compared to other hotels. The room was unique with a nautical theme but rather dated. Wallpaper peeling off, wardrobe drawers that can't open due to size of room, and a mattress with a body shape in the middle. My morning of check out I was greeted with a silverfish bug in my bed when I was getting dressed! The reception didn't seem bothered about it when I informed them and showered them a photo as it went into the creases of the sheets. The Ringtons oat crumble biscuits were out of date, and the Netflix on the Tv still had someone's account logged in still on it. Overall, was ok for my business trip but I wouldn't recommend or stay here again.

Where to start... The hotel is perfectly placed between the city center and the seaside, with ample parking. The view of the Roker Pier is just idyllic, and there are a lot of lovely little cafes in the vicinity. The staff are a delight. Friendly, courteous, caring. The rooms are lovely, rustic but well appointed and airy. The bathrooms are lovely with a heated towel rail - perfect for the North East coast. The breakfast was perfect for all tastes and the in house bar was great. Fabulous.

We had tickets to the theatre in Sunderland and decided to make a day and night of it. We had an executive room overlooking the sea. The room was huge with everything we needed for our stay including a few treats ! We also had an excellent meal in the hotel bar before the show and back there for a drink after. After a good night's sleep we had a freshly cooked breakfast and a walk on the promenade before our departure. All of the staff were very friendly and attentive. We would certainly stay again and recommend it. It's a great location for exploring the north east coastline .

Lovely stay with my partner for a few days staff lovely and friendly and will go out there way to help in any way , the rooms are lovely and spacious , food was very impressive and a lovely collection of wines and beers, will definitely be back over the summer

We upgraded to an Executive room which had lovely sea views. Staff are very friendly & accommodating, full English breakfast was lovely, waiting staff fantastic. We had dinner in their restaurant, cooked beautifully. Would highly recommend

My family treated my husband and I to a Sunday Lunch meal at the Roker Hotel on Mothers day they decided to have the meal here as we have in fact stayed here on a previous occasion which was really lovely due to the brilliant location and sea views. Well we were not disappointed the welcome was lovely and the service excellent and the staff were brilliant with my 2 young grandchildren and the food was very good we all went for the sirloin of beef which was lovely. I am sure it wont be long until we have another stay here at the hotel now life seems to be going back to normal.

Me and the girlfriend popped in for an evening meal and yet again they have never let us down, the food was delicious and the service was great as always. And what finishes the night perfectly is there poetic licence gin strawberry and cream.

Stayed here for 2 nights, room quite small but clean and comfortable, bathroom was huge shower was quite powerful, staff were very pleasant. 2nd morning we went down for breakfast ordered a cooked breakfast I asked for scrambled egg received fried!! Partner asked for fried received poached, didn't want to fuss so just accepted this, bean's were inedible so dried out no juice at all!! they must have been on stove for hours that's how dry they were, fried egg had no yolk it was so overcooked I thought it was a joke rubber egg!!! Was just so put off I decided to give it a miss, waiter asked if everything was OK, explained the problems he offered to get it replaced to which we refused as we had already waited ages for breakfast to start with, I would not return to this hotel I expected better and this really spoilt the experience.

family stay over three nights, two rooms B&B. enjoyable sea-view rooms and good meals in excellent Italian restaurant. Good breakfasts. Very helpful and friendly staff. Will definitely stay again. Would like gym facilities and breakfasts served until 10am rather than 9am; otherwise very good.

Visited on a 2 night weekend break with my wife. From the outside the hotel does look it's age but that is no bad thing as it is in keeping with the other properties alongside and adds to it's charm. There is ample free parking either at the front of the hotel or in the overflow car park at the back. Once inside there is a warm welcome awaiting. We were quickly checked in and given room 145 which was of a very good size, well furnished and had the bonus of a nice sea view. Bathroom was very spacious also. Having unpacked we went down to the Poetic Licence bar which was already buzzing with people enjoying the very pleasant atmosphere within. Obviously the bar is very popular with local people as well as residents. After a comfortable nights' sleep we had a very nice breakfast on both mornings which is taken in the "Let there be Crumbs" restaurant. A small disappointment was the very small fresh fruit selection. Staff throughout were all very friendly and made you feel welcome. Hotel is very well situated right on the sea front. Check out was quick and easy. We will definitely return.

Honestly? If I hadn't been booked in for a work event that evening I may have told the taxi driver to take me back to the station. It doesn't look that much from the outside. But...inside it is a very pleasant surprise. Friendly staff, good food, the place is vast inside and the bedrooms were very comfortable. The bathroom was a bit basic but not a bad place at all for a night or two.

Staying for a friends birthday, room has a beautiful view as a positive however. Water running cold in bathroom, spoke to reception several times, no staff got back to ourselves. Refreshments in room requiring bottle opener, none available. Was told one would be sent up to room however 2 hours later still awaiting. Nice hamper in room on arrival which is a nice touch. Extremely poor customer service upon reporting problem. Unfortunately wouldn't recommend staying at this hotel

lovely hotel nice and clean nice views over the sea in the breakfast room did not have no view in the room I stayed in but it was nice and clean the staff are really nice and polite as well .I would definitely stay there again.they clean the room and bedding in the morning

Excellent hotel, placed next to unspoiled beaches. From start to end all the staff were amazing, attentive service, nothing was too much trouble. Food was great in the restaurant, the afternoon tea and the Italian downstairs!!! We tried a number of different drinks, cocktails etc all spot on .. a great find and definitely worth a visit

Attended a tribute night- was entertaining! Plenty of seating and a lovely hotel. Very impressed overall. Checked in and they gave our room to another guest - remedied quite well. Room was fine (few grubby areas but reminded self it wasnt a 5* hotel). Plenty space and staff were lovely. Brekky was nice and the lady in charge (30th Jan) was lovely! The previous night we attended a tribute night. It was a laugh as in good company and a bargain for what we paid. Having such youmg bar staff leads to under knowledge of drinks and awareness at the bar - so small improvements could be made. Overall was a really pleasant stay, a right bargain for what we paid and would recommend

This hotel is fantastic looks over the sea and the harbour walls…..staff are so friendly nothing is a problem. The rooms are very comfortable tea/ coffee facilities great views. Food in the poetic restaurant is beautiful…..and if you like gin take your pick. You will not be disappointed…..

Visited the hotel with my daughter for a night away. From start to finish it was a lovely experience. The staff on reception Stephen and Janine were so friendly and helpful,as were the staff in the restaurants. As the lift wasn't working and I'm a lady of a certain age with a bad back I had to ask for a room change to the first floor. Stephen couldn't have been more understanding and quickly changed my room. We finished the night in the Italian restaurant after the gorgeous drinks at the bar.Lovely views for breakfast over the sea too. A super well run place where nothing is too much trouble. Thankyou.

I stayed here with my mum for a night away from day to day life. Lovely hotel which looks nothing from the outside but a beautiful view of the beach. Nice food and drinks in the Poetic License, the special beers and gins were a pleasant change from your usual options. Breakfast was delicious, we then had a walk on the beach before coming back for Tea and scones, the best scones we have tasted in a long time!! Overall a very pleasant stay and will probably return in the near future.

My husband and I were looking for a place to have scones and coffee and came across the Roker Hotel. It doesn't look much from the outside, but inside is lovely, warm, comforting and very friendly staff. We went to the coffee lounge which is left of the reception as you walk in, and all very reasonably priced too. Definitely going again.

We stayed here for 2 nights for MoTown Nye Party and I have to say it was absolutely fantastic, The singer was absolutely brilliant and has a good voice. 3 course meal was amazing and yummy! Starters - Mushroom soup could of been better with more soup - mains no complaints absolutely lovely and so is the lemon cheesecake. We stayed in room 104 and its a lovely room but seems to me that the floor is creaking badly so im thinking woodworms has eaten them so worth a look when they next do a room refurb, shower could also do better as it was lukewarm and not hot that id like it to be :) the location is fabulous with the seaview and the ammenties within the area. The breakfast is absolutely phenomenal , sausage and bacon was so tasty. the staff at RokerHotel has been amazing and friendly too :) Id recommend it to friends and family and will be back with a different room possibly with a seaview.

Stayed at The Roker Hotel as it is convenient for visiting family who live by Roker Park. It was a busy “party night' in the hotel & we were concerned that we would not get a good night's sleep/ that it would be noisy. However, it was warm, quiet & comfortable. Lots of choices for breakfast which was extremely good value for money. The cooked breakfast was a bit dry & I would ask for the fried egg to be well done the next time as it was a bit gloopy! Other family have stayed before & recommended the eggs Benedict for the next stay! Overall this was a good value, comfortable stay. The hotel is situated on the beach front & next to Roker Park - so we enjoyed a lovely walk the next morning.

We stayed in the business suite overlooking the sea front.The room was a well set out room and a good size.The king size oak bed was very comfortable and slept very well.The room had a large tv and spacious wardrobe which was all complimented by the large chandelier.We spent most of the night downstairs in the hotel bar which was very friendly and helpful.Also a bit of a history lesson about Grace the on-site 500l still

A few nights away with the hubby... what a lovely few nights away we had. Brilliant and friendly staff, lovely afternoon tea. The food in the bar was excellent and the selection for breakfast was great. Perks were coming home with a couple bottles of gin... the room had the most wonderful views... It was a very relaxing stay away from the children and a lovely surprise from my husband.

We stayed at the Hotel last night and it was amazing the Team were very friendly had a few drinks in the poetic bar. The view of the beach was spectacular, the breakfast was brilliant plenty of choice we waited for around 10 mins for our cooked breakfast but was well worth the wait we will be back.

We have stayed at the Roker multiple times and honestly we were a little let down by this stay. We where kept up till past midnight due to extremely loud music playing from what we where told by reception a Christmas party. When we called to ask when the party would end or the music would be slightly turned down we were told 'ohh we don't know late probebly' This wouldn't have been an issue if we where made aware of this during check in. As we didn't get to sleep late we where looking forward to a sleep in but no luck there as on both mornings we where there fire alarms went off not the best wake up call. To top it off what we presume must have been a member of the hotel staff actually unlocked and came in to our room stating they where told this room was empty. Again this wouldn't have been an issue if one of us wasn't in the process of getting dressed. Overall this wasn't the most pleasant stay we have had here. The staff are always very friendly but it might seem that the hotel isn't as organised as they could be.

Stayed here 4 nights while working in Sunderland. Comfortable clean rooms . Friendly and welcoming receptionists The breakfast area was lovely with views of The lighthouse and sunrise Great selection od cooked breakfasts Well cooked and well presented. Bar staff and breakfast staff were very friendly and professional Hotel facilities were ideal for the debrief in Let there be crumbs. Looking forward to trying the new menu in January Good selection of beers and spirits in Poetic License. Would stay there again

We have just spent 3 nights here and we couldn't find fault with any aspect of our stay. We upgraded to a suite and it was fantastic, very comfortable bed, plenty of room, well equipped bathroom and very clean. All the staff we encountered were very pleasant and helpful, nothing was too much trouble. The breakfasts were very good, a wide selection of choices and plenty of options for seating in the dining room. The Italian restaurant has a great selection of food and all very competitively priced. All in all a great hotel and we will certainly be back. Highly recommended for value for money.

Great hotel, relaxed atmosphere with attentive staff. Super room overlooking the beach and pier. Lovely breakfasts. Limited restaurant menu at the moment but tasty all the same, and fabulous gin liqueurs! Have stayed before and will be back again soon!

Hotel was lovely, staff friendly and service in the bar and restaurant was good. Problem with no hot water not resolved very well so had a morning and evening where we had to have a cold shower. The hotel is a bit of a rabbit Warren so not very good for those of limited mobility or those with pushchairs

My sister and I had a overnighter at the Roker Hotel and it was a pleasure from start to finish. This hotel is immaculate, with exceptional cleaning throughout. Ample free car parking is available on site. Our rooms were on the front overlooking the sea where we had great views of the illuminations. The rooms were well- appointed with lots of little luxuries to make you feel at home. Comfy, welcoming beds too. We had a gin tasting booked in the lively hotel bar, which distills its own gin on the premises. Our gin guide was chatty and informative. She was obviously an enthusiast and gave us a good historical perspective on gin through the ages. Lots to sample too! Dinner was in the hotels Italian restaurant and our pizzas were delicious and beautifully cooked/presented. Breakfast the next day was hearty and cooked exactly to our liking with endless tea and coffee. Lots of choice available. But, the main selling point of this hotel is its staff. From front-of-house at reception, to the bar and waiting teams plus housekeeping, everyone…. And I do mean EVERYONE, was cheery, keen to assist and behind their masks, there were beaming smiles. We felt most welcome and we will certainly be back! Don't hesitate to book here!

A really enjoyable visit at the Roker Hotel. Staff were really friendly and very professional. Great choice of food and drinks. If you enjoy walking on the coast with great facilities for food & drink the Roker Hotel is an ideal base to enjoy it at its best.

Stayed at the Roker hotel for a wedding on 22nd October. Never again. What should have been a dream day for a couple who have been through so much, turned into a complete shambles. My first problem was the lay out of this hotel. Up stairs then downstairs very difficult for someone with mobility problems. We had a room over looking the sea. Initially the room looked ok. It became apparent that the design of the room was cumbersome and poorly lit. I don't know what effect they were hoping for with all the rope and rustic furniture but it didn't work for me. Clean lines with good lighting and places to plug items in. All lacking in this room . Dark and dingy with thick ropes around the lamps. Yuk. The reason we were staying was to attend the wedding of our Niece, what a fiasco that turned into. What should have been their happiest day turned into a comedy of errors suitable to a Fawlty Towers sketch. The wedding service was lovely and afterwards we were ushered into the bar area to wait for the room to be readied for the meal. Over 140 people in that room was unbearable. On enquiring regarding turning the Aircon on my husband was told it was broken!! We were held in this room for a long time, we couldn't understand what the hold up was. We even offered to help set the tables! I took my elderly mother in law to the disabled toilet and there was no toilet paper, and the hand dryer wasn't working. My husband said the mens toilets were disgusting. When we were served our meals it became clear that there weren't enough staff to serve efficiently. When it came to the speeches I struggled to hear what was being said as no microphone was given to the top table. We were seated right next to the top table ! The dessert was omitted as the evening guests had started to arrive!!! What was going on. …. We didn't see the cake being cut! Again what was going on ….. All in all it was a complete disaster. As a family we tried to make the best of it for the bride and groom but it was clear they were devastated. You had a duty of care to myself and all the guests at this wedding and you let us down. Large volume of guests in one small room with NO ventilation was a reading ground for Covid! And guess what I and other members of the family were pinged by track and trace on the Tuesday! I was thankfully negative. Dirty toilets … Understaffed Poor organization of the event I could go on…

The hotel is nicely positioned on the sea front in Sunderland. The car park was fine, no problem finding a space at all. We were given Room 144, for our 4 night stay. The king size bed was very low, & after an uncomfortable 1ST night on the very soft mattress, maintenance changed it for us. The room was exceedingly hot, the heating could not be turned down by guests, so maintenance sorted this too! The window was held open by a big piece of wood, which we never moved as we needed the fresh air. The net curtains were dirty & the room would benefit a good clean, but it was a nice room. The receptionist, Buffy, was really friendly & informative, & a credit to the hotel. The breakfast…..quite basic, the croissants were very spongy & I heard a few guests comments on them! My husband asked for porridge, followed by grilled tomatoes…..the porridge came, in a bowl, on a plate on which the tomatoes were arranged! We did enjoy the toasted tea cake & cream scone in Crumbs for a late lunch one day, & it seemed the afternoon teas were very popular too. We ate 3 times in the Italian attached to the hotel, & enjoyed all 3 evening meals. We are Best Western members, & some staff seemed unsure how to add the points, indeed 8 days after returning, we have still not had them added, I have emailed Best Western direct. One final point, we noticed that some staff wore masks & some did not, as did the guests. We are over 70 & feel safer wearing them as we move about the hotel. In the last 2 months, we have stayed at Best Western in Norwich, Louth & Llandudno & all 3 hotels had strict mask wearing policies for staff & guests alike, I wish this policy was implemented in the Roker.

Well what can I say, it's actually taken until today to find the right words to describe the wedding from hell, going upstairs to go downstairs was the start, after the wedding we were ushered out of the ballroom and kept in a sort of holding bay, round about 199 people with about a dozen seats, some disabled guests in the party had to stand for over three hours because the Roker hotel couldn't get things right, not even the table's were set up correctly, food coming out about 4 hours late and chicken so tough that it was inedible, waitresses offering wing to a young 15 year old girl on out table twice, and don't get me started on the desert, that just didn't even materialise, guest were left wondering what was happening, staff were very rude and abrupt when we asked what was going on, at 8 pm the night guests arrived and still no deserts. Then when wanting to go to the bathroom we were stopped by a very obnoxious man. I actually can't say anything good about this hotel. You have absolutely ruined the most important day of her life, I hope you have already reimbursed for this faulty towers hotel. What an absolute disgrace.

Excellent value for money stay. Opted for dinner bed and breakfast, with an executive double room with sea view after being upgraded from a standard through booking.com. Room was ideal for our stay and thankful we had a room at the front. Food is very good in Poetic Licence bar and breakfast is excellent quality. Not a huge selection if not having a cooked breakfast, but suited us. Plenty of parking round the back if no spaces at the front. The bar has a good selection of gins and beers and has a good ambience. Beers were excellent! All staff were welcoming and pleasant, in particular the young man serving breakfast. All in all an excellent birthday holiday. Will return!

Terrible stay from start to finish. Family room that was booked was up and down numerous flights of stairs which meant that we couldn't get the pram there for my 5 month old and was a long way for my 3 year old. It was also extremely hot and would not have been healthy to sleep in the room, this was due to the thermostat being broke and the only window in the room able to be opened an inch due to it being blocked by the fire escape stairs which is so ironic....safety issue! Other niggles with the room was how dark and dingy it was, the lock on the door was broke, the TV kept losing signal, the shower screen leaked...it goes on. Staff did manage to turn the radiator off but they were unable to offer any other room due to the hotel being fully booked. I told reception that they should not offer that family room to a family with small children as it was completely ridiculous, the staff did not seem to be bothered with my feedback. We were there for 2 nights as we were attending a wedding in the hotel, we did not think that the inconvenience experienced could get worse...it did! The wedding was also up and down numerous flights of stairs so once we got the pram there we felt like we couldn't leave as it was too much hassle. There was no baby change and no ventilation at all. I can't believe for a wedding venue there is no accessible or baby change facilities, totally unacceptable! The whole hotel is completely not fit for purpose and does not provide for a comfortable stay. There was no warning when I booked this stay (direct through the hotel) what the access (or lack of) would be like and there was no consideration given on room allocation either. I wont go into the problems other members of the party experienced which included someone entering their room in the middle of the night and poor breakfast service. the list is endless. I expected a lot more!

We got married at the Roker Hotel at the start of October 2021 after having to postpone our wedding from the previous year due to Covid. We first looked at the Roker Hotel after seeing the advertisements online for a wedding fair. After going to the fair we found that the venue offered exactly what we were looking for which was a family wedding. The girls who we spoke to were fantastic very knowledgeable you could tell that they knew what they were doing and they had loads of ideas for us to engage with. We decided to select the full package which was for the Six Soldiers Suite (the huge ball room), the meal plans that were on offer were very reasonable and the selection of food was also wide ranging for us to select. Again the staff at the hotel were fantastic from booking our wedding to sorting out the rooms and booking them for us every person who we had contact with were professional and courteous, they really gave the impression that they knew what they were doing and that reassured us. On the day of the wedding the staff (Chris and his team) were great they took care of everything, from the food to the setup of the room it was great and we had a nice surprise when they said that the celling lights would be put on for the evening, which totally changed the room from the daytime experience to the night time experience. All our guests loved the food especially the dessert everyone had a fantastic evening. As I also mentioned we also booked loads of rooms for our family and guests, the rooms were great and fantastic views from the front of the hotel I would recommend the Executive rooms if you stay well worth it. If you are looking for a magical wedding experience then I would 100% recommend the Roker Hotel it was truly perfect.

Good menu choice and super Poetic License gin distilled on the premises. Very friendly and accommodating staff, clean and comfortable quirky rooms. Lovely walk to the lighthouse and a good 30 minute walk into Sunderland via the harbour and marina.

Very good value groupon . Nice hotel on the seafront with parking. The room was small and very clean . However the view from our window was grim . Some very nice staff. Very good food . I would go again but only if I could be guaranteed a room on the front .

We stayed at the Roker Hotel in August of this year, we were meeting with family for an occasion and we stayed for three nights. While staying at the Roker we had an amazing time. We had a family room which was very spacious for the two of us and the breakfast in Let There Be Crumbs was Devine. We spent our nights in Poetic License where the amazing Tom was working, so helpful and very knowledgeable about the drinks he was making and giving ideas of drinks we might like. This gentleman went above and beyond for our family and we couldn't thank him enough! Well done Tom you're a credit to the company! We will be back for family get togethers in the future!

Amazing stay for our anniversary, upgraded to an amazing room/suite with sea view by the wonderful Steven, staff from reception to bar to breakfast and housekeeping were just fantastic, really couldn't have asked s for anymore during our stay, lovely message in the room and a fab welcome pack made us feel extremely special and our day/night was perfect. Thanks you so much to all staff look forward to returning l.

I've recently been to The Roker Hotel as a returning guest. Yet again an amazing stay due to fantastic staff. Clean rooms as always well stocked and comfortable. The service from staff was as ever warm and welcoming will always recommend The Roker.

We came to the roker for a family get together with family we haven't seen in a while! The food was immense! The Risotto was to die for, the burger was perfect and juicy, the stuffed chicken and the fish cakes too! We were not disappointed in the slightest! The room we stayed in was beautiful with a lovely sea view and painting on the wall! The bath was huge and could probably fit our whole family in it. We will definitely be coming here again when we are up this way

Had a wonderful stay at the roker hotel last weekend, Henry and Tom are wonderful in the bar and went above and beyond ;) Could not fault the place one bit and will definitely be returning for another stay.

We live in Newcastle but were going out with friends and they recommended the Roker, we weren't disappointed. The room we were in was lovely, very spacious, with good facilities and spacious bathroom with the all important bath. We stayed on for lunch on the Sunday which was especially lovely as the weather was fantastic. It is not a 5* star hotel, but I would say that the room we stayed in was better than a lot of 4*'s we have stayed in. It also offers very good value for money.

Lovely night away with the wife fantastic views Lovely food and very attentive staff from start to finish, rooms are lovely, and had a lovely walk along the sea front followed by a lovely night cap , will definitely be back .

After checking I went to my room and as I opened the door I found an opened bar of soap on the floor. I went for something to eat and on my return to my room my keycard didn't work, went down to reception and was told they had to move me as I was given the wrong room. My new room was situated so far from reception, up and down several sets of stairs, got woken at 5:30 by the bin man outside my window!!! I have stayed here a few times with work and I find it very loud, all door bang shut, rooms are never very clean with dust on top of the headboard and cracked floor tiles in nearly all the bathrooms. The food is quite nice in the evening though

Couldn't fault the hotel. It doesn't look anything special from the outside and it doesn't even say it's a Best Western, however once through the main doors your opinions change. The decor was very good and to our taste. All the staff from the cleaners to the receptionist, bar staff breakfast staff were great, very friendly and helpful. We just opted for a standard room and it was fine perfectly comfortable. We used the breakfast room, bar and dining room. The service, staff and food was excellent. We had a great enjoyable stay. Other thing to mention is that the hotel has parking to the front of the hotel and a secure car park at the rear. For us the location was great. Took us approx 40 minutes to walk to Sunderland town centre. The walk along the prom to the marina in one direction and upto further shops/restaurants in the other direction was great.

A little unsettled on arrival when front car park full, but did find the rear car park. Not an easy entry into the hotel from the rear if of limited mobility but received a very warm welcome when we got to reception. The check in was very smooth and friendly. A lot of steps up and down to find our room which was stunning! Had rearranged a previous booking & the receptionist had remembered me just from the phone conversation, had had to upgrade as no regular rooms available but the money was well spent as the executive room (Cinnamon) was amazing. Huge, comfortable bed, a sea view, robes which we didn't use and a bowl or hotel rock. Great shower & toiletries. The breakfast on the following morning was delicious even though their gas was off so hubby couldn't have a fried egg, lovely choice of both hot and cold items. We both thoroughly enjoyed our stay and will be happy to rebook in future when we visit our son at Northumbria University. Wifi was patchy in the breakfast room but it was being looked into.

The hotel lived up to our expectations both in quality and staff friendliness will definitly book again if in the area . I have stayed in Best Western hotels before and found this one to be great location in agreat area

Arrived on the 16th September struggle to find our room we ended up in the basement room on arrival our room was filthy hair on the bedding ,floor and towels not cleaned went to asked to change rooms but they said they where full we got put in the suite 147 for the night lovely big room unfortunately this was poorly cleaned too holes in the carpet and curtains hair on the floor in the bathroom around the shower on the sofa and a leaflet under the cushion hair on the bedding too Moved our belongings back to our order room as was told house keeping was going to clean it arrived back at 4pm to a still filthy room which has not been cleaned ! The girl on reception did even as k was our room ok unfortunately it's not ! Will not book here again this was the first time we have stayed here will go back to The Marriott parking is an issue too here limited space out the front on this hotel Took over 30 photos to how how dirty the room is unfortunately I can only up load 10

Stayed here for our wedding night. Gorgeous room overlooking the sea & Roker Pier. Comfortable bed. Only concern was being unable to see out of the window due to the end of the bed being too high. Lovely breakfast. Fabulous staff. Highly recommend.

Perfect location , overlooking the sea ❤️ Very comfortable hotel , staff super friendly & helpful. Bar & food great value overall a great visit , a family wedding gave us a great chance to sample this lovely hotel ✅

We held Our Wedding day/ Wedding breakfast at Let There Be Crumbs, The Roker Hotel, I am a wedding hair stylist and know endless options for weddings however, we love our coastline and this location is perfect for us. We were a Party of just 12 and Our Day was much more than we could have wished for, thanks to the fabulous staff at Let There Be Crumbs and the lovely Wedding Co-ordinations. Our wedding was 7/7/2021 just as some restrictions were lifting, the staff at The Roker/Let There Be Crumbs were outstanding in there service ensuring we had an amazing day to remember. We left our closed decor with the staff the night before with instructions of how we wanted the table dressed etc and they did not disappoint, they went above and beyond ensuring we were all happy and enjoying the day. Our wedding breakfast was on another level again far superior than we expected, everyone highly complimented the Chef the food was amazing for our special day, then later in the night our buffet we found had been upgraded also and was equally amazing and well appreciated along with the staff reserving a booth in poetic licence with its T.V. For us to watch the Euro Semi Finals ! As I said above and beyond they all made Our Micro post COVID wedding the most amazing day whitest ensuring we all felt safe. Included with the cost of our wedding was discount for guests to stay at the hotel and the Bridal Suite was included for us, breakfast in bed the next morning was a lovely touch. Cant recommend the Roker hotel enough.

I have stayed in most of the hotels & B&B's in and around Sunderland over the years, and this is without doubt the worst, when we went to the room on checkin we found plates of food strewn in the hallways, the smell from them was bad at best, we had paid for 2 rooms, the large suite was dirty and the bathroom had a smell in it that can only be described as putrid and remained for the whole stay, the second room wasn't even ready, and food plates outside that room too. The bar staff were racist and became disingenuous when challenged, which led to an embarrassing situation. The bar manager should be re-trained or sacked in my opinion. They has security on the doors which you'd think would offer a feeling of security, but the language out of them was disgraceful. Sadly not a very pleasant stay and certainly wont recommend this hotel to anyone.

We stayed one night at Roker Hotel it was lovely room, with a seaview. We did had a problem with the electrical sockets next to the table so I had to do my hair next to the door with no mirror. We had drinks in the bar what joined onto the hotel what was lovely, they even had Heineken zero on draft which pleased my husband. The breakfast was lovely too and the staff are super friendly.

Stayed for one night whilst attending a wedding at this Venue.. prompt checkin & a very friendly Gent on reception greeted us with a smile.. room was made available earlier than check in due to attending a wedding there & nothing more pleasing to me if you are met with a friendly smile as you arrive !! Room of a very generous size for 3 of us & breakfast selection was 10/10.

We booked a small basic room which seemed overpriced as in basement of hotel with loud plumbing noises from other rooms and no WiFi! Bigger rooms will be worth the extra cost. Was expecting more for the price from our booking. Great location though.

Great room, friendly staff, amazing sea view that anywhere else in the UK would cost a lost more money. I'm biased because I'm from Sunderland, but after living in the south for 20 years, I miss the sea. My child had a great time on the beach, but we weren't lucky enough to see the dolphins which have been visiting recently. Honestly, you can see dolphins in Sunderland!

I picked this hotel mainly because the pictures of the rooms looked so good, also the facilities seemed perfect with the bar and cafe on site. We arrived on Thursday afternoon and there was no parking available at the front of the hotel so I spoke to the receptionist who directed me to the parking at the rear of the property via a side street. The parking is secure so I was more than happy with that, the only problem being that you have to enter the hotel from the rear up a large flight of stairs and then through the bar Poetic License. Our room was clean and adequate for our needs. The beds weren't the comfiest and there was creaky floorboards throughout the hotel. We were told on arrival that breakfast the next day would be in Let there be Crumbs and that this cafe also was open for afternoon tea and meals should we prefer to eat in there rather than the bar. We had planned on having breakfast, driving over to Newcastle to do some shopping and them coming back for afternoon tea. Breakfast was cold. I had poached egg on toast. The toast was cold and the poached egs were solid. My husband had eggs benedict and that was cold too. When we got back from Newcastle there was a wedding being hosted in the cafe so we weren't able to have our afternoon tea as planned. The noise from the wedding went on until 12:45 am with people walking up and down the corridors until the early hours. We stayed in room 103 so we were right near to the main stairs. The second morning we had breakfast hoping for a better start to the day. We noted that all of the tables apart from one had dirty plates and food detritus on them. The hostess struggled to find us a clean table. The breakfast is either over subscribed or understaffed. We both opted for a full English which thankfully was hot. Its not the best breakfast we've had but we made do. I did note that the "continental" breakfast items weren't replenished freely, you had to ask a member of staff if you wanted something that wasn't on the table. The bar Poetic License could do with some more comfortable seating. I'm not sure who designed it but they must be really tall to be able to sit on the snug chairs comfortably. The seat base on them had me dangling my feet in the air like a toddler on a sofa. The staff whilst efficient, just didn't seem happy in their work. No smiles or pleasantries at all. I don't think we'd go back unfortunately.

Great staff always happy to help and always happy! especially in the restaurant/ breakfast area. Food was very good and the bar had a very good selection of drinks to offer including cocktails. Apart from the trek to our room everything was lovely. Seafront was extremely clean and beautiful beaches

We stayed here for 5 nights as a family of 3, we had an executive room with a Seaview and it was lovely. The staff were welcoming, friendly and really helpful. Breakfast was delicious, there wS toast, pastries and cereal on the buffet section and a menu full of hot options. We missed it a couple of days because it finished at 9 but they still offered to let us sit in or take something with us. We ate in poetic licence, the bar several nights, the food was really nice, good choice and you could tell it was fresh and not micro rubbish, staff were helpful and friendly and offered to carry us some drinks back to the room one night when they could see we had our hands full. The hotel is in a really good location with parking at front and back, the beach is literally across the road, not far from the park and a short walk into seaburn, cafes and restaurants close by. Ideal base to explore up and along the coast. There was a bit if a walk to our room up and down alot of stairs which wasn't a problem for us but could be for some, particularly carrying luggage, maybe mention if you have any walking difficulties. It was very warm in the hotel but to be expected in the summer, we used the fan provided and had the window open and we were fine. Good hairdryer provided and iron and ironing board on request. Would definitely go back

Rooms were small we were in a twin room beds had to be pushed together to walk around, broken tiles on bathroom floor. Noisy plumbing from room below could hear toilet, shower and bath. No bottled water as stated on in room leaflet. Dusty desk and bedside tables, mentioned to reception no action taken. Breakfast staff very friendly and attentive, food tasty and fresh. Fresh fruit should be covered as flies were landing on it. Nice bar area.

All you need at the end of a long cycle trip. Very good accommodation, room, staff, beer, food and bike storage - even managed a soak in the bath. It was good to see the hotel has been tidied up over the last 30 years, now looks good and up-to-date, even though the floors still slope - need to retain a bit of character?

Stayed in the Roker Hotel with my daughter as a last minute night away, can't complain one bit, staff were very friendly and tentative. Food and drinks were fab and room was lovely. Would definitely recommend this hotel for a lovely stay along the stunning coast.

Booked this hotel as it was near the end of the C2C ride. What a find. Really nice hotel, an amazing room, and friendly staff. Dinner was lovely from a varied menu and although the breakfast wasn't the largest I've eaten it was well presented and value for money. ( I have put that this is a mid-range hotel in the check box below, but it is a luxury hotel at a mid-range price)

We were very disappointed with the room we were allocated on arrival - especially as we were staying for a week. The duty manager was very responsive and although he could not change the room that day as the hotel was full, we were offered an immediate discount and were moved to a much nicer room the following day - with the assistance of the Head Housekeeper who was both helpful and charming. Dining room staff were very friendly and we had a very pleasant stay, helped by surprisingly good weather.

My second stay at The Roker...It's a decent hotel - not especially great and not especially bad but it does have the best restaurant staff you could ever ask for. I got a couple of names - Sally and Benji - and don't think I have ever met staff more enthusiastic and happy to make sure you enjoy a great breakfast. Those two people are exemplars of customer service with a smile but everyone in the restaurant works cheerfully and hard. To be fair, the bar staff were also helpful and accommodating too, but the restaurant people nailed it and make you smile with their infectious enthusiasm.

We booked this hotel based on the good review and the fant6location right on Roker seafront. We booked a family room and the reservation was made directly with the hotel on the phone. We booked a family room for 4 people. On arrival at the hotel we were informed that they had taken £50 from the total price of our bill. We thought it was a little strange that the price had gone down but collected our keys and made our way to the room. The room took forever to get to as we made our way up 2 flights of stairs through the length of the hotel and down 3 flights! We arrived at room and couldn't have been more disappointed. It was the only room right in the basement of the hotel and next to a fire escape. The room was large, big enough to sleep 4. However, it had a tiny window at one side of the room that was dirty and blocked by the fire escape stairs for the upper floors. The room was painted navy blue and smelled damp. The bedding on each of the beds was moist with the damp atmosphere in the room. It was clear it was painted navy blue to cover the damp stains! Hotel reception couldn't have been any less interested. We asked to move rooms and they couldn't accommodate. They were happy for us to return our key and leave!! Be very cautious if booking a family room at this hotel.

We only stayed 2 nights as we didn't know much about the area but we wished we had more time there Hotel was superb the staff and restaurants we couldn't fault We had a large Seaview room that had everything in it we needed We ate at the Poetic Restaurant and the Italian next door Antico which both were great. Roker and Seaburn are lovely seaside places definitely go back.

Charged to enquiry about a funeral wake. Called the event number and low and behold, I was billed 70p to ask them about making profit from an event. Not as expected. Please change your number and don't profit from funerals. Surely a normal number is in line with industry guidance?

We could not sleep all night due to rain leaking through the roof. When we complained the hotel was not interested. Checked out a day early and booked into another hotel. Do not stay here if you want customer service

We were very pleased with the hotel from checking in to check out .The staff were very friendly and cheerful and very helpful all round and made are stay a memorable experience . The twin room was very clean with plenty of room with a kettle ,tea and coffee . The beds were very comfy so had a great nights sleep . Great location with lovely views and handy for the bus .We have already booked to return

Cannot be faulted at all. Beautiful and extremely clean room with a spacious and even cleaner bathroom. Bed was very comfortable and a fan was provided for when the weather starts get hotter. Gorgeous drinks and food from the bar downstairs and the breakfast was absolutely unbelievable, we both had a Full English and thoroughly enjoyed it. Staff were very friendly and helpful especially the lovely woman on the front desk and the woman in the Let There Be Crumbs restaurant at breakfast. We will definitely be returning as soon as possible as this was an amazing 10/10 night away!!!

Over the past 10 years when we have visited Sunderland we have stayed at the Marriott, now the Grand but have often used Poetic Licence for which I wrote a review of 2017 which we really like. (My criticism of the smoking area and too loud music have been rectified and happy to give 4 stars). Thought we'd stay at the hotel for a change, not a good experience and going back to the Grand in future. First we didn't find the reception staff very welcoming in general and they didn't go the extra mile we are used to at the Grand. We asked for 2 keys but were given some technical excuse why we could have 2, which I translated as I can't be bothered. The tiny 'standard' room was right next to the kitchen exhaust pipe that howled like a jet engine. We asked to change to a quieter room. Again some technical excuse that although the hotel wasn't full as we were staying for 2 nights he couldn't move us. Again I translated as I can't be bothered. The bed was tiny and airless but to be fair, the noise finally went off at 10 pm'ish thank God. The breakfast was excellent and the staff friendly and professional - full marks for breakfast and Poetic Licence. Need to improve for the hotel.

The hotel is in a lovely location. We booked an executive room which was very nice, modern spacious and comfortable with a sew view. We booked dinner bed and breakfast. The only complaint we had was the evening meal wasn't the best. We had risotto and it's got the best worst I've ever tasted. Complained to staff and they were very apologetic and offered to cook us something else from the menu which we declined and they gave us some drinks too. The breakfast was lovely with good produce and plenty. The staff at the hotel were very friendly and welcoming. I would recommend this hotel but maybe not go for the dinner bed and breakfast as the main menu looked better than what we had to choose from.

I stayed for a few drinks with friends recently and was so happy with the service provided! Waitress Amber was so friendly and attentive to us, we will definitely be returning in the future. Very pleased with my visit here, everything seemed clean and hygienic following covid-19 procedures.

Went in today with a friend for lunch was served by the lovely Amber who gave us excellent service with a smile very polite and nothing to much trouble food was lovely aswell will be going back again.

The service was fantastic, amber our waitress was amazing, so polite and attentive, it was well worth our stay, the staff were so amazing, very well mannered and we didn't have to wait long. Excellent service

Went for a few drinks with the husband for a date night and there was waitress amber was very attentive and welcoming and you were happy with your visits will definitely ne comeing back the atmosphere was brilliant

Our waitress Amber, couldn't do enough to help us, her customer service skills are second to none, she was polite courteous and more than will to accommodate my request for a specific cocktail!! I'm a mother of 2 autistic children here with my husband, we never get a break this our our first in around ten years! Amber helped makes our arrival /first night special! She is an absolute credit to your company!

The waitress Amber was lovely, she was very welcoming and made my visit very enjoyable. I was in for drinks and the waitress Amber was very attentive and I was beyond happy with my visit. I would definitely you go again!!!!!

Excellent customer service offered by Sam. Always felt looked after at every visit. Fantastic views overlooking the sea, great location for staying over night or even just going there for food. Great value for the price paid.

Good location, and bar and cafe good too. However noisy plumbing and basement room resulted in a poor quality sleep experience. Decor in room unfinished. We asked to move rooms but none available. We were only staying one night so was not worth hassle of finding alternative accommodation. We are retuning to Roker in July but not staying here.

Went for lunch with family since the opening of the inside restaurant. Food was excellent as always - there was a great choice of meals - we could have afternoon tea as well as freshly prepared sandwiches and cakes. Weather was terrible though but was nice to see the waves crashing over the Roker pier.

Came to the Roker hotel last week and had drinks in there new marquee - They have introduced a new app which makes the ordering really easy and fast. We all choose come street food and the food was really tasty and hot. The weather got worse later in the day but as we were under the tent we were ok. If you decide to go for a drink dress accordingly - it can get very cold.

........... a great stay during the Coronavirus pandemic. The outside of the hotel could do with sprucing up but don't let that fool you - the inside is very nicely done. A friendly welcome from the male receptionist (who later also found me a fan as my room was pretty warm). The location is right on the sea front and I was lucky enough to have a room with a sea view (the outside of the windows could do with a clean though). Because of the pandemic I was unable to use the bar or restaurant but the menu looked inviting. A good number of parking spaces. My room (132) was nicely decorated with lovely touches like old prints and old lamps - a huge modern bathroom too. This hotel has been converted from a number of adjoining houses and, as such, is on various levels meaning there are a lot of steps up and down to the rooms - if you have any kind of mobility issue (or a lot of luggage) this could be a problem and I would suggest asking for a room on a "level" floor (there are some) - there is a lift but to get to my room I took the lift to the first floor and still had to negotiate 19 steps. I would definitely stay here again and would recommend.

Me and my girlfriend we ordered an afternoon tea and it was displayed and pick lovely for us to pick up and the food was delicious as always! Can't wait for it to open back up so we can enjoy the atmosphere in the place again.

Stayed here for 3 nights in February as was working in the local area. The staff were really helpful and friendly and tried their best to help despite the difficulties of Covid-19. The superior rooms were very nice. I would definitely stay here again, hopefully when the bar is open!

We collected an afternoon tea at the beginning of the Month and were really impressed with the quality of the food and cakes. We ordered for 3 and we were all impressed with the portions and quality of the cakes especially. We normally stay at the hotel but due to the current lockdown were unable to but decided on a nice walk along the Sunderland pier and to collect the Afternoon teas.

Alway faultless the Afternoon tea from the Roker hotel, we have grown accustom of having this now in lockdown or whatever tier we are in. We hope the hotel will open soon so we are able to visit the fanastic hotel. We miss the relaxing views from Let there be Crumbs and the attentive staff.

We have just finished off a fantastic afternoon tea we had delivered to our home. The cakes were beautiful and very well presented. Our scones were perfectly cooked and my husband was impressed with the sandwiches. I would highly recommend the takeaway offering especially during lockdown as it Brought a nice treat to our day.

Ordered a fantastic afternoon tea yesterday for me and the family from let there be crumbs. The cakes were a real treat especially during lock down. Ordered directly with the hotel and the collection was very easy. Would highly recommend.

Awful. Awful room service awful experience asked for a bottle of processo in the room didn't happen! rang for room service for dessert didn't happen. Absolutely waste of money coming here. Utter joke.

Roker was much nicer than expected. Spectacular sea views from room. Great access to beaches - just across the road. Breakfasts good. Choice of restaurants to eat in. Staff on breakfasts very friendly and helpful.

Fabulous place to stay, with the staff being so friendly and helpful, the room were very clean and spacious, shame I couldn't get a signal for the TV, but the WIFI was very strong. Fabulous view from the windows in the bar of the sea front, you could also sit outside and take in the sea air, the bar area was spacious with plenty of seats, with a good choice of beers, wines and cocktails, massive car park to the front and rear of the hotel

Went for drinks in the bar with some friends. The bar manager couldn't have been more helpful, service was excellent with a great atmosphere for a weekend. Music was just right after it was changed up. Definitely worth a visit to the bar and I will happily recommend it to anyone wanting to go!

Excellent food and drink and more importantly excellent service by Ethan and Amber. Nice chilled atmosphere, following the Covid rules. Been here quite a few times now and will definitly return thanks to the staff.

Visited here today for a birthday celebration, we had gins, cocktails, food from the small plates menu and the normal menu. The food was delicious as were the drinks especially the Long Island iced tea. The service was second to none, Amber and Ethan served us and they were terrific. Would highly recommend a visit here.

What a wonderful location and day out . This was made by 3 things ? Wonderful wife of 28 years , food and amazing service by the young and wonderful Amber . Amber has been so influential with food and drinks menu for such a young person . At front of house she was wonderful and it's been a pleasure to dine at the hotel . Ethan another wonderful front of house host who was so professional through out . Rocker hotel has 2 potential stars in the making Mr & Mrs H Goudie

We really enjoyed our stay here. The hotel was clean, comfortable and in a fantastic location. The decorations in our sea view room were a little kitschy, but fun. The breakfast was good and there was a nice variety in the restaurant/bar in terms of food. The staff were great. I could have done without 6 hours of club music on the Saturday afternoon (from 4pm!) but it ended at 10pm, so we were still able to enjoy a drink in the bar later on.

The view of the harbor from our room was fantastic. We enjoyed the lovely sunrise in the morning. We happened to be in our sea view room for the afternoon and a DJ at the Poetic License bar below our room played loud music on their outdoor enclosed patio from 4 pm-10:00 pm. It was a long time to feel the bass radiate through your room. Also, there was a 1+ inch gap under our hotel room door which allowed the light from the hallway to light up our room through the night. The was no WiFi in our room. You had to go to the lobby In order to get WiFi.

A mixed experience. Stayed for three nights in total, visiting with local friends. It's a lovely hotel in itself - really liked the room and the seaview was pretty. The bathroom was clean and we were given the option of having housekeeping when we required it. Breakfast was great - eating from a brunch menu that was varied enough and the service was good. However, there were issues with the stay. Our room was situated over the Italian restaurant on the premises, and we found that in the evening it attracted a large number of cars and men who stood around shouting and laughing late into the night - not great when you have to leave the window open to let some air in... The WiFi in the room was an absolute joke - and this becomes a bit of an issue when the Smart TV that it's in the room is dependent on it. We found that our phones and the TV failed to connect on the first night, and when we called the front desk the level of disinterest was laughable. Despite promises that the issue would be fixed the following day, nothing happened. Best not to offer a TV that has Netflix, Amazon Prime etc if you can't offer the connectivity to support it. Another issue was evening meals at the hotel - whilst it was a busy period due to the 'Eat Out to Help Out' offer, nowhere on the hotel literature or on the website of the hotel did it state that you could book for the Poetic License bar restaurant. When we enquired about a table we were laughed out of the restaurant by what I assume is the Maitre D, who seemed quite pleased with themselves that they couldn't seat us. I was very happy not to spend any money in the hotel bar after that. We had a lovely time in Sunderland and will definitely be back, buy we're unlikely to book the Roker Hotel again.

Just had a lovely couple of days at Roker Park. It's in a great location right on the sea front. The staff were friendly and efficient. The bedroom was well appointed and comfortable. We used the Soul food restaurant , the menu was varied and the food was plentiful and tasty. The staff were very friendly. We sampled the gin made on the premises and on the second night tried the rum cocktail which was lovely. Breakfast was gorgeous, table service by a lovely waitress , the bacon and sausage were second to none. If there was one thing that let the hotel down it was the exterior, which on closer inspection was in need of a little TLC..

Booked what I thought would be a relaxing night away for my birthday on a Sunday Savour deal which included £50 to spend on food/drinks and is widely visible on Best Western site and also on my email confirmation and showed both of these to reception. Unfortunately rude blonde lady on reception decided she knew better than site and email and told me it was only £40, and she'd worked here a long time so just knew, she even brought out a manager to continue argument. She eventually conceded that I would have to be given the deal I'd booked but manager still not happy and said he was contacting Best Western! Appalling welcome! Given keys to room 116- avoid this at all costs, the window catch is broken and room faces the very loud air con/ generator - back to reception to change room, given a better position but fairly basic room with sea view but this all took around 45 minutes, probably the worst check in anywhere! Food on the evening and breakfast both good but with limited choice, staff were all lovely (the stars in review are for them), especially the lady serving breakfast who is always so efficient and helpful, hopefully she can give reception a few tips. I've stayed her several times before, usually for events but won't be back after this, customers should not have to argue to receive the deal they have proved they have booked.

I stayed here with my girlfriend recently as we were looking for a hotel to go and have food and drinks and stay over. There are no issues with the bar, bar staff, drinks or food. They're all of good quality. However we stayed in room 104 (not sure if all rooms are like this), but it was damaged, poorly decorated, and EXTREMELY HOT. The hotel must already know that room is hot as there was already a fan in there which we had on all night and made no difference. There's no air con either. It was an uncomfortable stay, we didn't sleep much and we certainly didn't get the break and rest we needed from home. The weather outside was cold and rainy so it wasn't as if it was just a hot stuffy day. On departure we checked out and spoke to a rude blonde lady on reception who wasn't very helpful at all. Needless to say we won't be going back. We could have booked a travelodge for half the price or gone slightly further down the seafront for a similar price. The experience left us really annoyed and frustrated. In summary go here for food and drinks but do not stay over here, find somewhere else. Very poor!!!

We thoroughly enjoyed our one night stay last week. We prepaid for dinner, bed and breakfast and thought it was tremendous value at under £90 for both of us. We booked a standard room and were allocated a cosy double at the rear of the hotel. As other reviewers have said these rooms are reached by going up the stairs to the first floor and then descending between 3 and 6 flights. If you have mobility issues then I would recommend speaking to the hotel ahead of your arrival as these rooms will not be suitable. There was some confusion in the evening about where we should sit and what was included but once this was cleared up we had a lovely meal and the standard of the food was high. After dinner we enjoyed a drink on the terrace as the weather was so good. Breakfast was freshly cooked to order but there was quite a wait after ordering. The service was good and the room was clean. There was plenty of hand sanitises although we were surprised that the waiting staff were not wearing any PPE. We also noted that some of the paper menus were put back in the rack rather than being disposed of.

From the moment we arrived at hotel till we left our experience at Roker hotel was excellent, we checked in went for afternoon which was amazing, the room was beautiful very spacious with views of the light house, the bar had a singer on which was good and do a range of the most fantastic gins!!! In the morning staff were amazing at breakfast very professional and breakfast was lovely, would definitely go back.. thank you to all the staff

So we came to Sunderland to visit family. We had booked the Roker as from the photos it looks lovely. We arrived at the hotel and went to park in the car park at the front of the hotel to find there where no spaces, everyone just at the bar was parked there so there where no spaces for us who where staying at the hotel. So we had to park in the back car park, then lug all our luggage up steep stairs and through a packed bar which was great after a 6 hour drive. We checked in and got told our room was up the stairs through the door. Went through the door lugged our luggage up more stairs, then through 4/5 doors to more stairs which we now had to go down. This is a family room and it's so far away with no offer of help and a tired child. Got into the room and it was so dark, opened the curtains to see our room was looking over a tin roof with a view of brick walls too, lovely. The room it's self was very basic and dark and had a musky smell and was so hot. Went into the bathroom and it definitely had not had a deep clean which I was expecting due to the global pandemic. So I went to the receptionist to explain the room was not up to standards especially when they charge £120 a night for this travel lodge room to basically be told that it was tough luck. I think the only rooms that are cared about are the ones over looking the sea which are the ones you see on their website. They don't show the substandard travel lodge rooms there. Sat in the outdoor area of the bar with family and mini buses filled with people ready to party turning up. Then it came to 7.30 and one of the bouncers (yes a hotel bar with bouncers) told us we had to leave the hotel bar as we had children with us. I have paid for a family room and would like to be with family in the hotel bar which is a totally normal thing to do on a mini break. If you have family room expect children in the hotel bar. I think the hotel needs to decide if it's a family hotel or a party venue. Luckily the lovely bouncer had found us a table hidden in a separate room so we didn't have to go sit in the dark dingey rooms. Only thing I'd say is the bar area is pretty and John the bouncer is lovely. Other than that AVOID unless you like noise, rude staff and smelly dingey rooms. Also the food was terrible but we had to order food or we couldn't sit inside.

Stopped at this hotel last night, great stay, the staff were brilliant, and friendly. The hotel its self is very smart as are the rooms. Will definitely return. The location is great.Thanks for a great stay.

We were visiting family in the area and having visited Poetic License( the really lovely bar/restaurant in the hotel) on a previous visit decided to stay at The Roker. I was a little nervous about staying in a hotel in the current climate but I needn't have been. The hotel has put into place appropriate measures to ensure safety of staff and guests. Lots of hand sanitiser stations and a carefully written letter for guests explaining the procedures in place. Our room was delightful and the view looking out to sea was unbeatable. Bed was super comfortable, and bonus of a bath and a separate shower in the large bathroom. The room was spacious and tastefully decorated. They have had to remove soft furnishings etc but honestly we didn't notice. We had a fantastic lunch in Poetic License and if you're a gin fan like me you are in for a treat. This is a lovely hotel in a beautiful location. We stayed for 2 nights and wished it could have been longer.

Since the ease of lockdown I thought I would treat the girlfriend to some afternoon tea at the hotel and enjoy the scenery. The food was nice and the staff very pleasant and the new measures that have been put in place made my visit feel safe and secure. Will definitely return again.

Visited the Poetic licence bar with friends, great atmosphere and food. e ordered from the new menu which was a single use menu, covid procedures are very good - social distancing signs in all areas and also the toilets which i think is great. Will be back again- stayed with family in Sunderland

Visited the Roker hotel on Saturday, First class night out with the husband. Had a great executive room with sea views, bathroom was very large and spacious. Breakfast was served plated ands to your table - had a great walk along the pier to finish the stay

Not much parking due to tables placed in parking bays . Very noisy at night if you have a sea view. Executive rooms are just standard no exec about them so save your money on upgrade. Food is basic menu and not cheap. Breakfast was to order and long wait and not great quality. Seaburn hotel is much better in all aspects.

Visit to cafe/ bar. Sat outside on nice warm dat under the covered area.Sad to say that a visit was not good enough in current circumstances. No hand sanitizer, no staff to show us where to sit or what regulations are in place. Fair enough, a big board with rules written on was at the bar but hardly the same as waiter/ waitress. At no time was I offered a menu, I had to go find someone at the bar, when I did, the waitress, who seemed to be in charge, swept passed me very closely. I was quite surprised how relaxed she was. I ended up clearing and cleaning my own table. Was disappointed that my sandwich was served on a scruffy looking piece of wood. Seemed like too little staff for too many customers and waiting time was long. Only saw one member of staff with face mask. One girl did eventually come out and take glasses but didn't clean table.