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Best Western Hotel Sugarland Inn, Sugar Land

4.5/5  - basé sur 285 notations.
6330 E Riverpark Drive, 77479, Sugar Land, United States - See map

Welcome to Best Western Sugarland Inn! Richmond, Rosenberg and Stafford are all just a short drive from our Sugar Land hotel, where convenience is king. Many guests at our Sugar Land hotel are in the region for a Sugar Land Skeeters® game at the nearby Constellation Field. Others are here for an appointment at the Memorial Hermann Hospital. We welcome medical patients, groups of fans, sports teams and visiting medical staff to our property with the best in southern hospitality. No matter why you're here, you deserve to feel at home. Sugar Land City Hall and the Town Center are minutes from our Sugar Land hotel. If you're here for business, it's important that your commutes are easy. Business travelers with Minute Maid®, Fluor Daniel Corp, Texas Instruments and Schlumberger Oil are just a few of our regular guests. However, there are a number of vacationers that favor our property, too. We're the 2012 Champion Awards Winner and offer affordable rates compared to the competition. A free weekday happy hour and free daily hot breakfast ensure that great fare is never far away. Start each morning with a selection of hot pancakes, scrambled eggs, sausage and sweet pastries, fresh fruits, a cereal and yogurt bar as well as 100% Arabica coffee. Whether you're here for the Offshore Technology Conference or the Annual Dragon Boat Regatta, beginning every day with an all-American breakfast is essential. We are a 100% non-smoking facility that caters to today's business travelers as well as families on the go. While providing comfortable yet luxurious accommodations, our Sugar Land hotel has everything you need for a stress-free vacation or business trip. Enjoy air conditioned rooms, the best southern hospitality in town and a convenient location. Everything you need for a terrific trip starts right here. Book your room at Best Western Sugarland Inn right now for the best rates in town! Enjoy your stay.

Best Western

Hotel Sugarland Inn

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 284 guest reviews
NOTE ISSUED
Excellent
206
Very Good
56
Average
9
Poor
6
Terrible
7
REFER TO NOTICE
Business Business
93
Couples Couples
51
Family Family
89
Friends getaway Friends getaway
15
Solo travel Solo travel
19
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Sugar Land"

5
04/09/2018

This is an excellent hotel with a convenient location for the southwest Houston area. Look forward to clean, well furnished rooms, a generally quiet location with needed amenities nearby and a friendly, professional staff.

"Great room, amazing bed, AC is perfect!"

5
06/08/2018

I booked a king suite for two people. The room was ready at 3 p.m. check-in time and we had our key in our hands in 5 minutes! We booked it for a concert, it is close to the Smart Financial Center. We got their in 10 minutes! We left early to concert after reading traffic gets congested quick. The bed is amazing, high quality for sure. The room was very clean, smelled new, had a Keurig machine and 4 pods. You have control of the AC and it was nice and cold. Water was hot, the desk/recliner area is a good size at end of room. We drove to New Orleans and stayed at this hotel AGAIN on the drive back. We used the pool as well, nice patio area. We will stay here again for leisure!

"Great Hotel"

5
23/05/2018

Great hotel, from the moment of arrival to departure. The staff is very friendly. Hotel was very clean and kept up. My room was nice and clean. Breakfast was one of the best I had for a 3star hotel! I will be back!

"Fantastic Hotel!"

5
22/05/2018

This hotel provided superior service throughout the stay. The cleaning staff was so friendly and accommodated my early check-in, the breakfast and gentleman working the breakfast area were phenomenal, the front desk staff smiled and thanked me, and the hotel looked great. I've never had a hotel truly take the extra steps of smiling and thanking me, or accommodating my needs and seem happy to do so. I will be staying in Sugar land, TX at least a dozen or so times over the next few months, and wasn't sure which hotel to choose, but I am so glad I chose this location and will be staying here every time.

"Vacation"

4
15/05/2018

Really nice hotel and the staff was nice and friendly. We stayed in a King Suite which was spacious and nice. My complaint is what's the purpose of offering a suite with the kitchenette if you don't provide the necessary items like a pot, pan, cups, plate, silverware, dish soap. Most people traveling will not travel with these items.

"Business trip"

5
13/05/2018

This hotel is always clean. The rooms are clean. Their is dining nearby plus it's near medical facilities and Toll 99. I've stayed here numerous times and will be back too.I have no problem recommending this hotel to anyone!

"Excellent stay!"

5
09/05/2018

This hotel is located in a good neighborhood just behind the Sugar Land HEB (Tx grocery chain). It was very clean, the staff were friendly and helpful and the breakfast was decent. Oh- and free coffee 24/7!

"Excellent stay"

5
21/01/2018

I have stayed here several times over the period of time and they keep renovating all the time. The place is well maintained and breakfast is good too. Pool has color lights which keeps changing. Will definitely stay here in future.

"Clean and comfortable"

5
10/12/2017

The beds were clean and comfortable. We had a short stay but I got very good rest. I like how the lobby was decorated all for Christmas, it was a nice touch. The tap water tasted good which is a bonus to me. Didn't taste funny like other hotels I've been to.

"Service"

3
28/11/2017

Quality needs to be improved, the front desk should allow you one blanket if you asked for it, the hot water to the second and third floors is very poor, especially the 3rd floor. It's happened each time I've been there that the hot water on the third second floors is poor.

"Clean"

5
28/11/2017

I like spam staying at the Best Western because it's just clean easy to get to Friendly people plenty of parking especially when you drive a big tractor trailer the rooms are comfortable and the sleep was just perfect

"Best Western Sugarland, Texas"

5
25/11/2017

Very friendly staff. Very clean in all respects. Breakfast is extensive with a large selection. Would recommend to anyone staying in the Sugarland area. Very close to restaurants, grocery and shopping.

"Brand new and so nice"

5
23/11/2017

Enjoy your stay at this brand new Best Where everything is always too notch. Service, accommodations, breakfast. It's always spot on and this location is no exception. Crazy cut through the parking lot of the nearby shopping center but maybe that will be revised soon... Thanks!

"Clean neat and quiet "

4
09/11/2017

Stayed here for two nights while attending my aunts funeral in Houston. Pleased with the cleanliness of the facility and especially my room. Comfortable bed and quiet surroundings. In or around The Sugarland area I would recommend this Best Western.

"Awesome every time!"

5
29/10/2017

We stay here every time we come to Houston. It is super clean and the staff are amazing. We've never had any issues and the free breakfast has such a variety of options. Highly recommend this hotel to those on a budget that don't want to sacrifice cleanliness and hospitality.

"Wouldn't stay again "

3
28/10/2017

We stayed 4 nights . First the good. Everyone was friendly and helpful . Beds were great . Now the not so good. Wifi in rooms is awful . It comes and goes! Breakfast was just ok. Biscuits and French toast were always cold. Bacon always needed to be refilled . Coffee was weak.

"Beds Are Excellect! & breakfast"

5
22/10/2017

very nice beds are extremely comfortable ! & breakfast was good they have more to CHOICES to chose from the small buffet area .they even have a waffle maker. *Clean quiet, coffee maker & mini refrigerator.

"FABULOUS SERVICE"

5
20/10/2017

Everyone should experience the beauty of this Team friendliness and kindness..... once you stay at this location, you will return.....thats what happened to me. I stay at the hotel twice because I was treated very well...

"Best hotel for your money in Houston"

5
16/10/2017

Very nice, clean, quiet and comfortable room nicely decorated plenty of clean towels plenty of lamps with phone charger connections nice bathroom amenities overall appearance was great in good neighborhood

"Awesome hospitality "

5
12/09/2017

I truly enjoyed my stay! Despite all the chaos (in the area) caused by the heavy rains and floods, San Juanita (front desk) went above & beyond in making us feel welcomed and assuring regarding our accommodations. It was late at night when we got hungry. Not wanting to challenge the dangerous road conditions, I contacted the front desk for suggestions. San Juanita provided me with a list of places which would deliver, and even gave us discount coupons! She is amazing! Our room was clean, the beds were comfortable, and the restful-sleep was priceless! I highly recommend this location, for so many reasons. Thanks, San Juanita!!

"Clean, comfortable, close to shopping center"

4
07/09/2017

Our room was very clean and comfortable and the breakfast choices were delicious. The view out our window at the front of the building was of a beautiful park. Only problem with the stay was the access roads. Highway and frontage roads are one way, multiple lanes and in rush hour traffic it comes to an almost complete standstill. We tried to go out a back way and ended up back at congested frontage road or a toll road. Traffic not so bad during the day and later in the evening. Motel is within 5 minute walk to grocery store for refreshing drinks and some fresh air. Nice.

"Comfortable & Clean"

4
06/09/2017

We stayed here due to an extended power outage at our home in nearby Richmond. We were very pleased with the cleanliness of the room & the beds were extremely comfortable! With a fridge & microwave in suite it was all we needed. I would definitely stay here again!

"Sugarland BW"

5
25/08/2017

Very nice place, clean and friendly. No issues, or any problems. Breakfast was ok. Could have more selection of protein. Good places close by to get anything you need also. The new concert, smart financial center is close by to.

"Comfort and Caring"

5
23/08/2017

The staff was very quick to supply anything we needed without hesitation. I was very impressed. It had no parking fee in a well lit parking lot in a relatively safe area. The neighborhood was mostly professional people with lots of restaurants and shopping areas a few minutes away.

"Concert Stay"

2
14/08/2017

The hotel seemed fairly new, but surprised at some of the items and how they are not holding up. The hot tub attached to the pool must have had some serious issues, as it is now filled in with sand and bull rock. The fountain component of the pool no longer works and several tiles are falling off underneath where the water would dispense out. Must not have been high quality work when it was done. There was mold in the shower area in the grout line at eye level. The towels are extremely small, especially the pool towels - not much larger than a hand towel. Carpet is coming up in places. This does not seem like a very frequented hotel for the wear and tear it has on it. Upon leaving there was a very rambunctious church group meeting in the "meeting room" near our room.

Manager S, Front Office Manager at Best Western Sugarland Inn, responded to this review
Dear Elizabeth, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. This property is nearly 10 years old and strive each and every day to provide quality services and products. We will address your concerns immediately and take effective measures to ensure future guests are satisfied with their stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If we can provide any assistance, please don't hesitate to contact me directly at 281-232-0680. Sincerely, Best Western Sugarland Inn

"One day get away"

5
11/08/2017

I recently stayed at the Best Western Sugarland Inn and I was presently surprised. My room was spacious and clean. When I first got into my room it was very hot and I had to call the front desk. The man working quickly came up and adjusted the temperature. Bed was very comfy!

"Best Night's Rest"

5
09/08/2017

Hotel was extremely clean, Our room was beautifully decorated and the bed was extremely comfortable! We felt at home in our room and I could have stayed more nights if the opportunity arose. This hotel is close to a shopping center with places to eat. Very convenient!

"great place"

5
07/08/2017

great place to stay. room smelled a little funny but I think it is due to the location of southern Texas. would stay again at this hotel. breakfast could have offered more. bed was comfortable and it was a place to stay in the area.

"Everything was great"

5
18/07/2017

This is a great hotel for a great value, I will return whenever work calls me back in the area. It's nice and clean and comfortable and had a good breakfast with very helpful staff members. The young manager who's always on the property is very friendly and helpful

"Great place for the money!"

5
14/07/2017

My wife an I were attending a concert at the Smart Financial Center about 5 minutes or so from the hotel. We live across town and didn't want to drive 40 minutes after the show to go home so we got a room at the Best Western and made a night of it. Plenty of places to eat nearby, super courteous and knowledgeable staff, clean rooms and a quiet night. We would definitely book again if attending an event at Smart Financial Center.

"Concert stay"

4
14/07/2017

Found this place by accident. Turns out it's a hidden gem! Property is 9 years old, but clean and the management is hands on. This will be a go to place for staying overnight when attending concerts at Smart Financial Center. Short uber ride to venue and back.

"Stay"

4
25/06/2017

Very good staff. Clean well kept grounds. Convienent if you know the area. Pillows were somewhat uncomfortable but there were 4 to choose from. The rooms and halls were very clean and the breakfast area was well maintained.

Manager S, Front Office Manager at Best Western Sugarland Inn, responded to this review
Thank you so much for your honest feedback. I am very pleased to hear that you had a pleasant stay with us on your last visit. I am happy to let you know that we just recently ordered new pillows for all the rooms and we can't wait for you to try them out on your next visit! We hope to see you again soon!

"Quality remains the same"

4
20/06/2017

Overall, this was a nice quiet stay. Staff was helpful but not overbearing. Breakfast very acceptable. No problem except a noisy AC unit. Probably has come to end of it's useful life. This location is close to the Houston area but not right in town. The freeway has been under construction forever, but that's not the fault of the hotel. Nice people who keep their property in good condition.

Manager S, Front Office Manager at Best Western Sugarland Inn, responded to this review
Thank you for your review. I'm glad to hear you enjoyed your stay with us and I will make sure to pass on your kind words to our staff. After reading your review we made sure to track down the noisy ac and replace it, so thank you for your feedback. We hope to see again when you're in the area!

"Good stay"

5
13/06/2017

Staff went above and beyond for stay to be great. Rooms and hotel amazingly clean and comfortable...everything about stay was great. Hotel was overbooked so I ended up getting upgraded which was nice.

Manager S, Front Office Manager at Best Western Sugarland Inn, responded to this review
I am thrilled that you had a great stay with us! I'm sure our housekeeping staff will appreciate your kind words, and we can't wait to see you again next time you're in town!

"reunion time"

5
09/06/2017

We enjoyed this trip and staying at this facility was convenient to all the stops required. We were able to remain refreshed and rested, as well as near shopping for those last items needed to make such a reunion a success.

Manager S, Front Office Manager at Best Western Sugarland Inn, responded to this review
Thank you so much for your positive feedback! We're happy to learn that you had a nice experience at our property and even happier to hear that your reunion was a success. We hope to see you again soon!

"Visiting Family"

4
22/05/2017

Nice place, very conveniently located, shopping, restaurants and grocery store very close! Also Chinese foo delivers there!!! staff is friendly, clean rooms, beds are comfortable, pool is nice and clean! Open common area and a breakfast buffet! Will always stay here when I'm sugarland!

"Pleasure trip"

5
18/05/2017

Check in ,hotel room cleanliness, personnel were very helpful would stay here again. Located behind a shopping center plenty of fast food restaurants. Swimming pool was good had handicap access which was great.

"Excellent overall"

5
15/05/2017

I usually stay at this hotel when I'm at Houston something about it is comforting. Everyone around there is very friendly and professional. The cleaning staff goes above and beyond when asking for items.

"Excellent Motel for the price"

5
01/05/2017

We had an exceptional stay here for a very reasonable price. The TV remote didnt work very well maybe low batteries but I did not bring it up so its my bad also. The only other thing was the pancakes seemed to be a littl tough but the flavor was good! Otherwise it waz nothing less then perfect!

Manager S, General Manager at Best Western Sugarland Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us at 281-232-0680. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, General Manager Best Western Sugarland Inn

"Great as always "

5
30/04/2017

Every time I come here it's always a great experience, I come like once a month and I've never had any complaints. The rooms are nice and clean and breakfast is good with a yummy selection. Guest services is always top notch!

Manager S, General Manager at Best Western Sugarland Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us at 281-232-0680. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, General Manager Best Western Sugarland Inn

"Beautiful hotel, wonderful staff"

5
25/04/2017

We were in town for a volleyball tournament. Upon check-in, we were met by John. John was courteous and professional. The check in and out process was easy. the breakfast was delicious. the kids enjoyed the pool.

Manager S, General Manager at Best Western Sugarland Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us at 281-232-0680. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, General Manager Best Western Sugarland Inn

"Wonderful. I was amazed of all services provided in this hotel. Hospitality was outstanding"

5
23/04/2017

Same as above I can't express my feeling to find like this hotel in wonderful quality. It exceeded my expectations. Cleanness, Decoration of the interance, rooms. Room is accomadate with all travels needs.

Manager S, General Manager at Best Western Sugarland Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us at 281-232-0680. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, General Manager Best Western Sugarland Inn

"Sugarland"

5
09/04/2017

Definitely a great place to stay with a great staff and excellent accommodations with a very family type atmosphere. We felt very welcomed and cared for. The whole place inside and out was very well maintained and clean. It was certainly one of the best stays, we have ever experienced any where. I don't know of anything the staff could have done any better. We had stayed the night before in a Best Western in Denison, Texas and I would rate it far below average. I say this because I am being fair and honest with my opinion that not all Best Westerns are the same.

"Great Experience"

5
04/04/2017

Great option! Clean and modern! Rooms were very nice. Beds were comfortable. My plans changed and staff worked with me so I wasn't charged extra night. Very guest oriented! Will be coming back during our next visit.

Manager S, General Manager at BEST WESTERN Sugarland Inn, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281-232-0680. Thank you again for taking the time to post a positive review of our hotel. We appreciate your loyalty to our brand. Sincerely, General Manager Best Western Sugarland Inn

"My stay at Best Western Sugar Land, Texas"

5
27/03/2017

I have found that Best Western, for our trips are extremely clean, and rooms are odor free, bedding definitely fresh and clean, as is all other amenities available to us in our room. Great place to stay and very courteous staff.

"Family"

5
19/03/2017

Great place for families, business, easy access, friendly staff, clean rooms, quiet, excellent breakfast bar, great swimming pool/hot tub, close to restaurants, shopping. Love this area! This is our midway point for meeting up with family.

"Excellent Staff!"

5
19/03/2017

Can't say enough about the friendly staff at this location. They are professional in appearance and service. SanJuana is super nice, as were the guys. Property is attractive and has a nice pool. Breakfast area is big and is attended to well.

"Quiet and comfortable stay"

4
19/10/2016

Good price / performance level; off SW FWY I69 - low noise; mind the traffic around Grand Parkway! Shopping nearby. Excellent stay for businesses around Southwest / Sugar Land, Tx. Reasonable breakfast offer; Kind of happy hour around 5-7pm with some beverages, beer, wine, some snacks.

"Nice Hotel - very clean"

4
12/09/2016

It's been a long time since I have stayed at a Best Western, so I wasn't sure what to expect. Staff was friendly, hotel and our room were very clean, quiet. Breakfast was nice.(Did not get a chance to use the pool this time around.) Would stay here again :)

"Nice Hotel"

4
09/09/2016

This hotel exhibits many of the characteristics that I look for in a hotel. It was quiet, clean, smelled good, and appeared to be well maintained. The staff was courteous, helpful, and well dressed. We had ample parking, plenty of towels, and adequate bedding. The room, although not spacious, was well appointed and everything worked. The only disappointment was that the grandkids expected a hot tub, but it had been filled in with rocks. This tells me that the owners are overly cost conscious and that the property will probably begin to decline at some point in the future. But, for now I would recommend this hotel.

"Well run and pleasant hotel..."

5
01/09/2016

Best Western Sugarland We arrived to spend one night here. The hotel has a nice big lobby and large breakfast area . Wine and beer was being offered on our arrival. Newspapers are free in the Lobby. The room was fresh smelling,clean and cool. There were the standard fridge & microwave and a good working ice maker in the hallway.. The Internet was working well. There are lots of plugs and outlets in the room. Beds were comfortable. The bathroom was clean and the shower had good pressure. There was a Kuerig k cup machine in the room. The pool looked clean and refreshing but unfortunately we didn't have time to swim. There is a smal fitness room with the standard equipment. Breakfast had more variety than usual BW fare. Southwest omelet, cheese omelet , sausage egg cheese biscuits, fresh fruit,biscuits and gravy, pancakes, juice etc. The staff kept everything clean and well stocked. Overall this is a clean, well staffed hotel and a great place to stay! LSJ

"Amazing stay "

5
30/08/2016

We've had some spotty experiences with the other hotels in the area so we decided to give Best Western a try and it was a great decision! Joaquin was very friendly at check in and offered us a cold bottle of water because of all the heat that day . But everyone we met during out 2 day stay were very friendly and smiling when they saw us, from the front desk staff to housekeepers to breakfast attendants to the maintenance guy. The hotel itself was really clean, so I was surprised when I asked how old the hotel was and they told me it was 9 yrs old . It is very well kept, could easily have been mistaken for a 2 yr old hotel. The room itself was really clean, and the bed was so comfortable it was hard to get up in the morning. The rooms come with a mini-fridge and a microwave, and a nice keurig coffee machine. they have an outdoor pool that looks pretty with blue led lights at night. I didn't get to use the gym or business center and it looked nice as well. One thing I did really enjoy was the free happy hour they set up in the evenings, they put out some wine and beer and snacks, which I thought was a nice touch. Breakfast was very good, they had a bunch of stuff like egg omelette, kolaches, bacon, biscuits gravy, breakfast sandwich, fruit and pastries, and they had this cool pancake machine that I've never seen before that makes you a nice warm pancake in less than a minute. At check out it was nice and smooth, and overall it was a wonderful stay! This will definitely be our go to hotel whenever we're back in Sugarland

"Excellent place in good area"

5
17/08/2016

I was very pleasantly surprised with this place. The rooms are very clean and updated, open breakfast area and the service was excellent. This place has a great location to easily get anywhere in the Houston Metro area with plenty of stores close by and easy highway access without dealing with the noise of the highway. See John, he's excellent.

"Top Noche Hotel"

5
09/08/2016

What a beautiful hotel! Friendly and courteous staff, quick check in. Quite rooms! convenient to the local entertainment. Clean pool and pretty landscaping. Great breakfast selections. Everything fresh!

"Houston in July"

5
25/07/2016

We were dreading Houston in July, but this Best Western Hotel really took the edge off. We had a late check in (11:00pm) and the night clerk was just as friendly as she could be. The hotel itself is immaculate. The room was spacious, the bed very comfortable and the free breakfast was very good. All in all an excellent experience. There are hotels closer to where our event was, but this one offered the best value and was well worth the additional drive time.

"Sugarland"

5
04/07/2016

Very clean and well maintained. Nice & big rooms. great location close to highway. Krug coffee maker with variety of coffee selection ( four variety) was great. I have never seen it at any of the hotels I have stayed in last two years. Very helpful staff.

"Comfortable Hotel"

4
17/06/2016

Comfortable bed, Polite guest services, Average breakfast, quiet, no road noise where this hotel is located. All HD television on all cable channels. Broad selection of channels. I will stay here again.

"very nice property"

5
14/06/2016

Nice property in a great location. Hotel is clean and comfortable with friendly and helpful staff. Location is near the intersection of two major roads and has several restaurants, shops, medical, etc nearby

"What's with all the hype??"

2
07/06/2016

I'm not sure what kind of hotels these other reviewers have stayed in before to produce such high opinions of this place. I have had a very different experience. I'll admit that the staff, minus the girl I talked to my last night, was friendly and tried to make things better for me. When I first arrived, I was given a room that had several dead cockroaches on the carpet. I asked to switch. Next room reeked like mold and mildew so bad. I tried to tough it out, but I just couldn't. And why should I have to when I am paying so much for this quality stay that they are claiming they provide? They tried to put me in another room, but as soon as I walked in I saw the bed was all pulled apart like someone was just in there. UGH. The room I ended up in had a stench, but not bad enough that I asked to move again, and the water pressure in the shower was pretty weak. THEN I get back from dinner at 9 pm and go to take a shower......there is no water at all. I call the desk, and a sassy girl rudely tells me she has tried to call me two times to tell me there is a leak and water is shut down for the whole hotel, and it will take 4 hours to fix. Umm....I had just stopped at the desk on my way in from dinner to ask a question and she didn't mention it to me....No message on my room phone...but excuse me for being out and you missed me. I should have let you know I was out. My bad. So when the water did come back on, it was yellow. I let it run and run, and it still had a dirty tinge to it. The gist: This place is really lame. And I really hate that I had to stay here.

"Close to Hospital"

4
05/06/2016

Stayed on the first floor, nice room with a Keurig coffee maker, microwave oven and refrigerator. Bathroom was large with great lighting and a blow dryer plus plenty of plugs for your other devices. Free wifi which was a plus!!! Nice staff always answered my questions with a smile!! Free breakfast which was OK!! Pool was clean with lots of chairs!! Will stay here again!! Close to the hospital and shopping..

"Very Nice"

5
03/06/2016

This hotel was clean and comfortable. I was surprised to see a washer and dryer in the vending machine area rather than a laundry room, but thought it was very convenient there. I just wish hotels would assign children and heavy people on the bottom floor so I don't have to listen to their footsteps overhead all night.

"Amazing Stay!!!"

5
03/06/2016

Upon my arrival we were greeted by well spirited Front Desk Agent, Hema. She was very very helpful and explained the amenities also she printed out the directions to the First Colony mall very kind of her. All the stuff was amazing had a great time definitely we will come again. HEB just 5 mins away from Best Western which was very convenient and also lots of very good restaurants in the complex.

"Full kitchen?"

3
27/05/2016

The hotel advertises a full kitchen. There is a refrigerator, microwave and cooktop. There were no utensils, silverware, plates, glassware, pots or pans. Most people that are travelling do not bring their own kitchen and dining supplies with them. The front desk clerks response was to point out plastic forks, knives and spoons in the breakfast area. He was also kind enough to point out paper plates. What a disappointmemt in an otherwise nice setting.

"Great Oasis from Memorial Hermann Hospital"

5
21/05/2016

My husband had surgery at Memorial Hermann Hospital. We booked a room here and alternated as caregivers between the hospital and the hotel. It was a perfect system! The bed was very comfortable. The room had everything we needed! The black out curtains were great to sleep during the day as well. The staff was very friendly and helpful with anything we needed!!

"Great place to stayin Sugar Land."

5
17/05/2016

Great hotel, great value. Highly recommended. Quiet, very clean. Even has a KEURIG coffee maker in the room. In a great location for local eateries, Starbucks. All within walking distance. I will be back.

Manager S, General Manager at BEST WESTERN Sugarland Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281-232-0680. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nick Bhakta General Manager BEST WESTERN Sugarland Inn

"Great weekend stay for a group!"

5
03/05/2016

Recently our group of athletes, coaches and families, stayed the weekend at Best Western, Sugarland Inn. Our group reservation was handled with ease by Joaquin. He was courteous and efficient, and went out of his way to accommodate us through some last minute changes. The hotel itself was spacious, clean and updated with everything we needed. The breakfast was well-stocked, hot and delicious. We would definitely stay there again, and recommend it to others.

Manager S, Front Office Manager at BEST WESTERN Sugarland Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281-232-0680. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Joaquin Torres Front Office Manager BEST WESTERN Sugarland Inn

"Quiet, Clean, Friendly, and Convenient"

4
25/04/2016

Stayed Friday and Saturday evening, April 22 & 23rd. Needed something close to my daughter's house in Richmond and am SO PLEASED this hotel was it! Joaquin at the front desk was truly welcoming. The couple that prepare the complimentary breakfast were attentive, friendly, and kept the area stocked and SO CLEAN! Only reason I didn't give it Five Circles was it's a little dated, but definitely recommend!

Manager S, Front Office Manager at BEST WESTERN Sugarland Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281-232-0680. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Joaquin Torres Front Office Manager BEST WESTERN Sugarland Inn

"Clean, Quiet and Friendly"

5
25/04/2016

I was pleased with the hotel. I was in town for an event with 4 10 year olds. We had two rooms. Every single one of the staff members was friendly and helpful. The hotel and rooms were clean and comfortable.

Manager S, Front Office Manager at BEST WESTERN Sugarland Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281-232-0680. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Joaquin Torres Front Office Manager BEST WESTERN Sugarland Inn

"Satisfactory #10"

5
14/04/2016

This is a great place to stay. I was surprised at how close it sits to a Residential area which was very quiet. It is also convenient to a grocery store and other shopping. Easy access to the freeway too.

Manager S, Front Office Manager at BEST WESTERN Sugarland Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281-232-0680. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Joaquin Torres Front Office Manager BEST WESTERN Sugarland Inn

"Just passing through for the night & I wish I could have stayed longer!"

5
13/04/2016

Just passing through for the night & I wish I could have stayed longer! That's very surprising for me to say for a hotel especially one that I chose just because I was passing through the town & happened to come across it. Very spacious room for one. Friendly, clean, quiet & accommodating! Top things I look for in a hotel. Totally exceeded my expectations! Definitely would stay again!

"Great Hotel"

5
08/04/2016

The staff was very friendly, the room was very nice and clean, the bed comfortable. Great location easy on and off of the highway, lots of things to do in the area. Would suggest this hotel will stay there again if in the area.

"Quiet Little Spot"

4
08/04/2016

I really enjoyed staying in this hotel. While it is away from the things I know, it was a great find and I am happy I stayed here. Hotel staff was great and answered my questions. Right behind the HEB shopping center and next to a big open field. Quiet as can be! The only thing I needed to remember to do was make sure the room door closed all the way. I'm looking forward to staying here again.

"Long Term "

5
10/03/2016

I have been staying at this hotel for 6 month do to work. This is like home away from home. Everyone is wonderful. Joaquin has gone out of his way to help me on numerous occasions! It's very clean and quiet. Most of the time I even have the pool to myself.

"A home away from home"

5
06/03/2016

This is my 3rd stay at this particular facility. As always, this facility is amazing! From courteous staff, delicious breakfast and spacious, clean rooms, its like my home away from home. Highly recommended!!!!

"Clean and pleasant place to stay"

5
25/02/2016

Our stay at this hotel is always good. The whole property is very clean and the staff are very caring and friendly. The atmosphere is low pressure so that you can relax at the end of the day. The happy hour is especially appreciated. We have met some nice people that were also staying at the hotel.

"Great Place"

5
08/02/2016

We stay here often and are always very pleased, very clean, staff always makes you feel like you are welcome there When in this area wouldn't stay anywhere else. Great for anyone close to great places to eat and things to do. Close to a real good hospital if needed. Easy to get into city if you need or want but out of the city

Manager S, General Manager at BEST WESTERN Sugarland Inn, responded to this review
hank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us at 281-232-0680. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, General Manager BEST WESTERN Sugarland Inn

"Another Great Stay at Sugar Land Best Western"

5
13/01/2016

This hotel is one of the cleanest hotels. The staff is very nice and the beds are comfortable. The room is spotless. This hotel is in a quiet location - another great stay. I highly recommend this hotel.

Manager S, General Manager at BEST WESTERN Sugarland Inn, responded to this review
hank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us at 281-232-0680. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, General Manager BEST WESTERN Sugarland Inn

"Just like home"

5
05/01/2016

The facility is extremely top notch, with caring staff on every shift. The room was very clean and the internet was extremely fast. The only drawback is that the rooms are so comfortable, you do not want to leave. Highly recommended for you next stay. you won't regret it.

Manager S, General Manager at BEST WESTERN Sugarland Inn, responded to this review
hank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us at 281-232-0680. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, General Manager BEST WESTERN Sugarland Inn

"Great stay at Sugarland"

5
04/01/2016

I really enjoyed my stay.. Nice quiet city and hotel to match. Staff and room was great, I missed breakfast, but they gave me a breakfast bag to go. I would definitely stay here again for either business or pleasure.

Manager S, General Manager at BEST WESTERN Sugarland Inn, responded to this review
hank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us at 281-232-0680. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, General Manager BEST WESTERN Sugarland Inn

"Best IN Sugarland"

5
28/12/2015

This hotel is the only pace that we will stay at while in town. The staff is excellent, the rooms and property are clean and well kept. Can't say enough about this hotel. The beds are so comfortable we bought one like them for home!

Manager S, General Manager at BEST WESTERN Sugarland Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us at 281-232-0680. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, General Manager BEST WESTERN Sugarland Inn

"Affordable, very good quality overall"

4
21/12/2015

Room was very clean with comfortable bed and pillows, good HD Samsung TV. Very nice bathroom with lots of counter space, good water pressure, good quality towels, blow dryer. My basic King room was nice and large with sitting area, desk, kitchenette, Keurig coffee maker. Very nice overall. Good quality for the money. Nice, helpful staff. The breakfast is free and includes the typical pre-frozen and re-heated type eggs, sausage, biscuits, bread items, cereal, milk, juice etc. The coffee maker in the breakfast area was an individual one-cup type maker, and you can customize the strength. Very nice!

Manager S, Manager at BEST WESTERN Sugarland Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us at 281-232-0680. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, General Manager BEST WESTERN Sugarland Inn

"Very Nice"

5
14/12/2015

I would recommend this hotel. It was very clean and the staff were helpful. I only stayed 1 night but would definitely stay again. The bed was very comfortable and the view was nice. I didn't know what to expect but I was impressed by the overall appearance and upkeep.

Manager S, General Manager at BEST WESTERN Sugarland Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us at 281-232-0680. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, General Manager BEST WESTERN Sugarland Inn

"Best Western, Sugarland"

4
09/12/2015

Very convenient, Very Clean, Very Comfortable, accomadations. I feel that this hotel is a good value and works out well for my business trips. I am able to take care of my business meetings and rest comfortably. It is close to my TX office and there are many resturant options close by and other conveniences to meet my needs.

Manager S, General Manager at BEST WESTERN Sugarland Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us at 281-232-0680. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, General Manager BEST WESTERN Sugarland Inn

"Sugar Land Stay"

4
03/12/2015

Good hotel for area, business I was visiting was close proximity. Many dining options in area & shopping/dining across the street. Room was good size, bed was very comfortable and clean. Breakfast was typical BW breakfast. Very good value for price paid, would definitely return.

Manager S, General Manager at BEST WESTERN Sugarland Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us at 281-232-0680. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, General Manager BEST WESTERN Sugarland Inn

"Pleasantly surprised"

5
29/10/2015

We arrived fairly late and hoped they had a vacancy. Have not been overly excited about Best Western lately we were pleasantly surprised. Not only was the room spotless it was fully stocked with everything we needed. Great breakfast was included as well as wi-fi in the room.

"Great Staff but Noisy Room"

4
24/10/2015

Great staff - seriously nice and helpful folks. My only regret is that there was lots of noise at night - solid doors seem to be too heavy and they SLAM all night long. I failed to mention this to the hotel until check-out, not sure how much they could have done but I should have given them the chance to clear up the situation. I could also hear the running up/down the hallway. I was on the first floor so I think other floor wouldn't be so noisy.

"Sugarland Sweet Deal"

5
19/10/2015

Lovely hotel, friendly staff, and a clean room (I am very over the top about a clean room, as I used to clean motels.) I would definitely stay here again and definitely recommend it. Staff was friendly and the hotel was full yet quiet during our visit.

"Nice and clean"

4
17/10/2015

The hotel was clean. It did have a slight musty smell to it, possibly from the carpets being cleaned and still wet. Our bed was very comfortable. The pillows were soft and plush as well. Bathroom clean. There was a fridge and small keurig. My husband especially liked the free happy hour! They had a small selection of red or white wine and a couple different brand canned beers. The tv channel selection was good too. They had direct tv. I enjoyed our stay and would stay again if I came into town. There was a free breakfast, I didn't eat any of it. My husband did and said it was nothing to speak of.

"Excellent for 9 years open"

5
25/09/2015

Location of hotel is convenient to major highways and businesses and restaurants, but hotel itself is quiet with no disturbing noises. Lobby area and room was clean and inviting. Decor is pleasant to the eyes. I couldn't believe that it has been open for 9 years. Excellent condition.

"Great stay"

5
23/09/2015

They always make us feel like we are important and want us to stay. They welcome us and invite us back to stay. Areas around the hotel are always clean. Very nice place to stay The pool is clean and welcoming

"Nice Neat Clean"

4
14/09/2015

This is a very well run inn. It is clean and well taken care of. The staff was helpful and courteous. Our room smelled like cigarette smoke when we returned from an outing, probably due to the air intake being near the front entrance where people smoke. The clerk quickly set us up in a new room across the hall with no problem. He was apologetic and handled the situation well. Overall an A+ for service. We will definitely stay here again in the future.

"The absolute best hotel staff I have ever encountered!"

5
29/08/2015

If you are in Sugar Land TX and looking for a great hotel where you get what you pay for plus more, the Best Western is a no brainer. Located within walking distance of grocery stores, shopping, and great restaurants. Excellent friendly, and attentive staff. Beautiful spacious very clean rooms. A definite home away from home extravaganza for the travel savvy!

"Fairly new hotel , very courteous staff."

5
17/08/2015

We were greeted cordially upon arrival, rooms are exceptionally clean. Breakfast is delicious, kids had a good time in the pool , the pool is small but clean. We needed an extra room and received a reasonable rate. We will return to this hotel on our next visit to Sugar Land, Texas