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Best Western Hotel Mountain View Inn, Springville

4.0/5  - basé sur 462 notations.
1455 N 1750 W, 84663-4901, Springville, United States - See map

Conveniently located just off Interstate 15 in Springville Utah, Best Western Mountain View Inn is the ideal lodging choice while in the Provo area. Guests staying at this centrally located hotel will be conveniently located near Provo City Center and just four miles from Brigham Young University (BYU) and the Utah Valley Convention Center. Business travelers will appreciate the hotel's close proximity to Spring Creek Industrial Park and East Bay Business Park, as well numerous national distribution centers. This Provo area hotel is also just a 30 minute drive from the world famous Sundance Ski Resort and the always busy Spanish Fork Fairgrounds. The Best Western Mountain View Inn proudly offers 55 smoke-free and spacious guest rooms each complete with HD cable satellite television with Showtime® and free high-speed Wi-Fi Internet access. Guests will wake each morning to a complimentary hot breakfast and daily newspaper. This Springville hotel's additional amenities include a seasonal heated outdoor swimming pool and hot tub, an on-site cardio fitness room and private business center. The Best Western Mountain View Inn is close to a variety of summer and winter activities including the Springville Museum of Art, Seven Peaks Amusement and Water Park and Sundance Ski Resort. This Utah hotel is the perfect lodging choice when attending various academic events at nearby Brigham Young University or Utah Valley University, Spanish Fork Fiesta Days, and Springville Art City Days. For superior customer service and a convenient location in Utah Valley, make a reservation at this Springville hotel today! Enjoy your stay!

Best Western

Hotel Mountain View Inn

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Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 458 guest reviews
NOTE ISSUED
Excellent
178
Very Good
119
Average
75
Poor
52
Terrible
34
REFER TO NOTICE
Business Business
58
Couples Couples
156
Family Family
164
Friends getaway Friends getaway
23
Solo travel Solo travel
34
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"DO NOT stay here"

1
20/09/2018

I stayed at this hotel in Sept 2018. After I left my AMX was billed an additional $200 . When I called to ask why I was told 2 people smelled cigarette smoke in the room.I informed them that their cleaning lady was smoking by the side entrance.The Mgr. did not return my calls. I contacted BW corporate. The hotel told them that 4 people checked the room and there was "A cloud of marijuana smoke." We do NOT smoke and did NOT smoke anything in this room. Management refused to remove charge. Unless you want to take a chance of paying an additional.$200 do NOT stay here.

"Driving through to Colorado"

1
19/09/2018

The room was dirty, carpet so dirty you would not want to take your shoes off. Abandoned cars through out the parking lot. My husband had our dog out for a walk and found a gallon jug of urine in the parking lot. We did not feel safe. The place was creepy. Breakfast food was not fresh.

"Thank you Tasha"

4
13/09/2018

This is an older motel but, we found it to be in excellent condition. Our room was spotless, clean, and very comfy. What made our stay was the lovely lady behind the counter as we came in. We were greeted with a smile and her attention to detail was outstanding. We asked for a location for good food and we went with her suggestion and was not dissapointed. Due to the forest fires in the area she gave us a drive around. Very knowledgeable about the area. Her name is Tasha and we thank her..

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
KMA6, Thank you so much for sharing your review and giving us an honest look at the guest experience in Best Western Mountain View Inn hotel. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. We look forward to serving you again!

"Worst hotel room ever"

1
07/09/2018

I travel a lot, both for business and personal and my room was the worst ever. Had I not been driving for 12 hours and been tired I would have demanded my money back and left. The room smelled, the refrigerator smelled rotten, the TV didn't work, the trash cans had not been emptied and the previous occupants k-cup was still in the coffee pot. Not only did I comment on it the next morning, but I called to speak to a manager during the business week. He even admitted they had fired a maid for not doing their job and that he would investigate further with the housekeeping head. He even indicated an adjustment which I took to mean some money back. That was over a week ago and I have never heard back. I will never stay at a Best Western again.

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Travelswithfurbabies Thank you for sharing your feedback with us! We regret the issue you faced with your reservation. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. We truly value our customers and are always eager to make their stay comfortable for them. Hope to have another opportunity to provide you with a superior stay!

"Bring Wasp Spray, Towels and Earplugs"

1
29/08/2018

When I arrived, my room was not what I had reserved. I was never informed that the rate would change when they corrected the error and I was charged almost $100 more than I had been quoted. I parked near the rear door to be close to my room and immediately noticed many Yellow Jackets flying around and crawling on and into the grill of the car next to mine. The towels were like sandpaper and discolored. The staff repeatedly tried to access my room at 9 p.m. When I attempted to discuss all of these things with management, I was told that it was the "Beehive State" and all other concerns were ignored.

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
aeping, Thank you for sharing your feedback with us! We regret the issue you faced with your reservation. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. We truly value our customers and are always eager to make their stay comfortable for them. Hope to have another opportunity to provide you with a superior stay!

"Squeaky Shower Floor!!"

4
13/08/2018

The room Has an awkward layout And Very Noisy Shower Floor!! The doors in the building at very out dated! doers not make you feel safe! The rotting shower floor making Very loud noise is very unsettling!! the people below us must have been upset!!

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
connersdad2000, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay. We are forever working to improve upon the guest experience and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more.

"Great stay for the price!"

5
09/08/2018

Was the perfect family get away we needed. Pool was great, clean and they had toys for the kids to play with. Staff was fabulous. Would definitely do this hotel again for the price. Breakfast was good too.

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
spatel987, We are truly happy to learn you and your family enjoyed your get away with us here at the Best Western Mountain View Inn. Thank you for taking the time time to share and let us know the pool and available toys met your kid's needs. Thank you for your kind comments towards our staff's efforts and we are delighted the breakfast was good for you all. We look forward to your return visit soon!

"Nice but not"

3
30/07/2018

Rooms where nicely furnished bathroom was nice with jacuzzi TVs where large bed was comfortable, the cleaning staff left walls with food/drink on them and the smoke alarm was covered with a towel and tape

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
jesserichmond89, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I want to apologize for the smoke alarm issues and to assure you that this inconvenience has been addressed thanks to your feedback. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Terrible service"

1
26/07/2018

Room cleaning was the worst experience I have ever had. I'm a diamond select rewards me ever for best western, we stay at least 150 times a year. The room was never vacuum dishes left dirty and toiletries never replaced. The same breakfast is served every day.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We are truly worry about this poor experience. The housekeeping department has been fully informed of your disappointment and they will be check and double checked to ensure your room and other stay over rooms are indeed being serviced.

"A pleasant room with a nice view."

4
22/07/2018

I enjoyed the professional staff and the Clean comfortable room. The room had a great view of the mountains though that was not advertised. The continental breakfast was pretty good and they had an acceptable gluten free option for my wife

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks again for staying with us and also for posting this great review. We are glad that you enjoyed your visit and that your family was able to enjoy breakfast due to our gluten free options. We hope the rest of your trips is just as enjoyable.

"Errors and Omissions"

2
18/07/2018

Asked for a quieter side of this property. We were placed on the front corner of a busy UT highway, facing a Jet truckstop. Yes, it didn't face the interstate. I'm almost laughing at how my request was accommodated. Then entering the room and hearing the road noise, I asked for a different room assignment. Check in staff informed me that pet policy requires room nearest to entrance/exit door. The hotel parking lot at 10 pm still shows many empty parking spots indicating vacant rooms we could have been assigned to. Resigned to our noisy corner room, and upon looking at the bathroom, we noticed 2 empty toilet paper holders and no facial tissue box in the holder. After calling front desk, those supplies were promptly delivered. The parking lot has a number of what appear to be abandoned or salvaged semi-exotic cars--- BMW, Porsche, Mercedes in various states of repair. Most with no license plate. While walking our dog, I noticed two individuals that had jacked up one Porsche in order to place tow roller dollies under front tires. And then proceeded to pull it out of the parking spot around the back of the hotel. They were obviously connected to the property or familiar with the manager/owner as this activity did not appear criminal. Nonetheless, operating what appears to be a salvaged used car business on the premise is a confirmation of the sad and sorry state of this BW property. I'm giving up on BW properties. We've had 2 of 3 nights while traveling with BW on our current road trip in substandard and poorly managed hotels. A refund of our night's fee would not be sufficient but appreciated. I'm NOT holding my breath on that possibility.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We are strict on our pet friendly rooms as other have severe allergies to pets and we have to take that into consideration. Safety of our guests is very important. We were completely booked the night you stayed as well. Keep in mind that guests could be arriving late or be out to dinner or events etc, which could explain the empty parking spots. We also have only 55 rooms at our hotel but 92 parking spaces. With regards to the cars, we let a housekeeping staff member's son keep some of his cars parked here. He does these repair jobs as a secondary job and way to provide for his family. We apologize if this was an inconvenience or impacted your stay. Our housekeeping staff will be made aware of the unfilled toilet paper rolls however and we will keep an eye on the maid responsible for your room prior to your arrival.

"Not a happy stay"

2
15/07/2018

We recently stayed at this hotel. It had high ratings and we arrived here around 7 pm. We checked in and everything seemed pleasant. We went to our room which was at the top of the stairs. The room door did not fit and you could see through the door to the ice machine. Room seemed pleasant, but rather small even for a one bed room. We noticed that oddly, in the candy that had been left for us was an empty wrapper. Someone had opened it and eaten it. In front of the tv, the floor had a big soiled mark and I found a large screw just past that area. I took it and the empty candy wrapper down to the clerk. She just kind of laughed about it and asked if I wanted more candy. Anyhow, we went to the pool about 9 pm and swam until the bugs started to attack us. As I was standing opening the door, I must have stepped in a pile of ants. I didn't realize it until I was taking off my swimsuit in the bathroom of our room. I screamed and jumped into the bathtub and washed them off. The tub then made a noise like it wasn't quite settled so I jumped out of it. We went to bed, the refrigerator made very loud noises all night and my husband tried to shut it off but couldn't. The air conditioner made loud noises and we did shut it off. The toilet was so close to the floor. After a very bad night, we left fairly early but my husband stopped to talk to the desk clerk about how unhappy we were. He said we would have to go online and make those complaints. So here we are, complaining. We are usually pretty easy going people, but for the cost this was not worth it.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for the feedback. We are very sorry about this experience and the front desk agent did report this to our housekeeping manager. Our maintenance team has address the loud appliances in the room and we are in the midst of a renovation project where we are changing out all of our bath tubs and installing tiled showers. This is removing the loud squeaking sounds in the current tubs. Again, we are very sorry about this experience.

"Great outdoor pool even in monstrous wind gusts"

4
15/07/2018

On this trip we really depended on swimming in the late afternoon after a long day of driving. We always prefer outdoor pools because they have less smell of chlorine and don't suffer from the stuffiness of indoor pools. We had had a very windy drive on our way to Springville. But despite the wind the pool was fantastic. The room was fine: clean and comfortable.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks so much for posting this review about your stay. We are glad that you managed to enjoy our pool. We agree that the outdoor pool is the way to go and a lot of our guests like the sunlight and open space as you mentioned. We hope the rest of your trip is safe and enjoyable.

"Love the pool area exclamation"

5
11/07/2018

This is a very nice Best Western. The staff was extremely friendly and our room was better than average. It appeared to be slightly larger than the majority of hotel rooms. Breakfast was very good. The beds were comfortable and hotel was relatively quiet. The pool area was awesome. It has an outdoor pool and Jacuzzi and the pool is heated. They had rafts and numerous balls floating in the pool for guests to use. What a great place for kids.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks so much for the great feedback and review. The swimming pool area is a huge guest favorite this time of year and we are so glad that you and your family managed to find some down time to enjoy it for yourselves. We hope you all will come back and visit us again soon.

"What they don't say or show which makes it average to below average."

3
05/07/2018

While the property is nice enough and the room was clean they don't mention the constant traffic noise, the truck stop across the street with bums living in the parking lot and the BIGGIE, NO elevator! So, if you'd like an upstairs room so you don't hear clomping all evening long prepare to shlep your luggage up the stairs (if you can). Great if you can but if handicapped you're stuck with "clomp,clomp,stomp". I also noticed no handicap parking by the front doors which would be a drag for someone in a wheel chair or crutches. Also, no Virginia, they do NOT serve cookies and milk or give anything else except the required "breakfast". No bueno considering your competition right across the street which does AND has elevators. Sorry, not impressed. One of the lesser Best Westerns we've been in.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for your feedback and review. We apologize for the poor experience. We are unable to have an elevator at our 2 story hotel due to it being in a flood zone. Also, with our building being 50+ years old the design of it does not have any space for one either.

"Very Welcoming Atmosphere"

4
30/06/2018

This is an older property that makes up for it by being very customer friendly. There are updates in the rooms and the beds are very comfortable. The room was clean and spacious. We had a nice king bed L shaped room (room 200). The desk area was more private this way. The room overlooks the pool area. The breakfast was typical and just so so. However, It is nice to have real plates and flatware rather than paper products. You can even choose to have your coffee in real cups as well.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We are glad your enjoyed your stay with us and really appreciate the review and feedback. Our beds are all brand new and seems like we made a good selection when purchasing them as feedback has been very positive on them. We try to alleviate as much unnecessary waste as we can, and the real dinnerware and silverware help do that. Glad you noticed and enjoyed!. Hope your next trip to the area you will come back and see us again!

"Perfectly satisfied "

5
29/06/2018

We stayed here one night after camping in Montana. This place was a clean, well appointed hotel and much appreciated after our camping trip. It was dog friendly and the nice desk clerk Tanya put us in a room at the end of a hallway so we could exit easily on the first floor when our fur child needed attention. Night stand on both sides of the table is something not always included in other hotels to cut costs but we both needed a surface to put our personal items and we appreciated that. Hot tub and pool, while not fancy, were clean with pool towels available. It was quiet. The tv listings were actually extensive for an average hotel. Interior design was soothing. It was quiet. Beds were very comfortable. I'd make two suggestions in the breakfast room, which was a fairly good free breakfast with the choice to make your own breakfast burrito, yogurts, pastries eggs etc. The china coffee cups should be next to the coffee pots, not on the tables , so people don't use the to go cups for everything which were right next to the dispensers. BW would save $ and we'd save our landfills. Second, the water dispenser spout is a bit awkward and it's pretty tightly placed in between coffee and appliances. Hard to reach. Otherwise great stay at this property and thanks for asking if my husband was a military veteran. We got a discount but rarely remember to ask about such things.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks so much for this review and feedback. We are glad you enjoyed your stay with us and found it clean and comfortable (beds are brand spanking new). Our staff works hard to ensure guests experience a fine and cozy stay while at our hotel. We will check on the breakfast items mentioned in your review and see what we can do to improve it. We normally do have a set of china cups by the coffee station as well. Thanks again for the review and hope to see you again soon.

"Nice and new plus super close to everything."

4
19/06/2018

Enjoyed our time at this hotel, walk-able access to pretty much all of Springville and only .7 miles to entrance of Zion. Rooms were spaces, views are awesome and small balcony was great for evenings. One bed was a wee bit close to the A/C unit but we covered half of it with a towel so it was not blowing on us. Only other issue was water pressure for shower was not good (rain like shower-head), took those with long hair a lot of time to get washed. Breakfast was great, not a huge seating area but adequate. Pool was nice and staff friendly.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for the review but you may have us mixed up with another hotel. We are not located near Zion National Park. Hope your trip is safe and enjoyable and maybe we can also welcome you to our hotel some time soon.

"Vacation"

5
02/05/2018

Just a one night stay. The facility was in a great location for our overnight. I would certainly stay there again and recommend it to anyone wanting to stay more nights for that area. Did not stay longer, as the North Rim of the Grand Canyon was not open yet, so had to change plans.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for the great review and rating. We are working hard to improve the hotel for our amazing guests. Hope you enjoyed the rest of your trip!

"Most careing staff"

1
01/05/2018

One of the best experiences I have ever had. The staff from the front desk to the breakfast cook and the cleaning staff all were so understanding and caring . One of the best night sleep I have had in a long time

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for the review and comments. Glad we provided you with a memorable stay. Can you please let us know why you rated us a 1 but only had very positive things to say?

"Dated, musty and poorly maintained"

1
20/04/2018

Needs a full and quality renovation. Hallways had a distinct odour. Fridge in 1st room didn't work and the bathroom had an attempted conversion from tub to shower only. The shower was terrible - poor shower base and the room generally was very low quality.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We are truely sorry for this poor experience. Our maintenance and housekeeping staff has been shown your comments so they are aware of how impactful it is when they do not perform their duties at high levels.

"Great mid trip location for central Utah"

1
14/04/2018

We met our daughter there to exchange her snow tires for all weather during our separate road trips. The staff was kind enough to switch our reservation from one king to 2 queens, and she shared our room. The location is next to Provo (which, however, is dry) so lots of restaurants.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for your review and comments. Can you provide any information to the low overall score, yet all other area were scored high and no issues are mentioned in your comments? We like to know where improvements are needed so we can work towards making the hotel better for all of our valued guests.

"A poorly and cheaply built Best Western, but with a higher than average room charge."

2
03/04/2018

Corners were cut when they built this Best Western. Floors creak and bounce and can hear people walking in the next room and down the hall. It was my great fortune that we chose the second floor, otherwise, it would have been a noisy and sleepless night. The bed was comfortable and the breakfast decent.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for posting a review regarding your stay with us. We always like to know where and how we can improve. Our hotel is an older building, but we are working hard to make improvements to bring it back to par and ensure our guests have a positive experience. We hope to see you again in the future.

"Nice motel located in the middle of nowhere"

4
03/04/2018

Great motel, but unless you eat to eat at Denny's or the truckstop across the road there is nowhere to eat without having to drive. Restaurants are only a short distance but after a long day on the road, the last thing we felt like was driving somewhere. There is uber here though and it was only a $6 fare to the strap tank brewery which had great beer and awesome food. Beds were comfy, room was huge and the hotel was brand new. Great place for a pit stop. Breakfast is included and was nice.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for posting such an informative review. We have just had all of our beds replaced recently and the feedback has been positive. Glad you enjoyed them also. Strap Tank brewery is indeed a great new restaurant and is the premier establishment that we refer our guests to. We hope to see you again in the future.

"Cookies n milk @ 8pm"

5
29/03/2018

Great place to stay with your pet dog area was large and poop bags and poop can in several areas good breakfast really nice rooms hotel is in a beautiful area mall across freeway gas is close easy on and off freeway

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks a ton for the great review and rating. We do welcome the fury companions of our guests and appreciate you being responsible and using the designated pet waste areas. We hope to see you again soon.

"Overnight stop while traveling"

3
28/03/2018

The hotel was easy to find as we traveled north on I15. Check in was quick and very cordial - had a request for a specific room and it was quickly accommodated. Room was clean, well equipped with plug ins for electronics and served our needs very adequately. Breakfast was nicely served and a good variety - nothing superb but met the needs of early risers looking to get in the road. You won't be disappointed by booking this hotel

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for reviewing your stay with us. We are working hard at improving the hotel and still have some projects in progress and also forthcoming that we hope will help to enhance our guest experience. Hope the rest of your trip is safe and enjoyable.

"Wedding night with the cops"

2
27/03/2018

We stayed here a night last week, just happened to be me and my wife's wedding night. Since we couldn't afford to leave town with four children we decided we would go somewhere that had fairly good reviews. Things started off okay until we got in the Jacuzzi tub and it was in pretty rough shape. Some of the jets worked and some of them didn't and it drained little by little without pulling the plug....no big deal compared to the rest of our night into the morning. About 3:00 a.m. we were awoken by men who were drunk and fighting across the hallway. Also smelled like weed and we later learned it's because they were smoking weed as well. It didn't end here. The cops were called and the men refused a room search without a search warrant. This meant the cops had to detain the men until the search warrant could be signed by a judge. One of the drunk, disorderly men resisted arrest. The cops had to forcefully get him into handcuffs. During that process he was basically slammed into our door and then onto the floor outside of our room. The yelling and shouting continued well into the early morning. After the disorderly man was taken downstairs the other men were sat onto a couch in the hallway literally a foot from our door. We listened to this man go on and on about the whole process and how they would find weed in the room when they searched it. About how he liked to play Frisbee golf, and how every time he got together with this group of friends, they always got in trouble. None of these circumstances is the fault of Best Western, however the way they handled it for the guests staying there on the night of March 24th is a complete joke, especially for those of us who got no sleep between the hours of 2:00 a.m. (The men were rowdy before they started fighting) and 7:30 a.m. when it all finished up. We were given a 25% discount for our trouble and basically no sleep throughout the night. We could have stayed home and had a better time, but we figured being our wedding night we would go out and stay in a hotel, we will think better about where we stay next time. Being compensated with a free night stay or something seeing as how all of this went on basically in our room would have been satisfactory. Dropping my bill $40 is absolutely not. I would not recommend this hotel for the sheer fact that when something out of their control does happen, they aren't willing to really make it worth it to their paying customers. I will not be staying at a Best Western again, especially the Mountain View Inn, in Springville, UT.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We are terribly sorry about this experience and understand your frustrations. We did ask the officers to remove the guests from the hotel but they insisted on waiting for the search warrant so they could proceed with charges against the foolish people. We have since had an officer come by to educate the staff on how to properly handle such situations (rarely ever happen) and to show them alternate areas where they can wait and avoid disrupting guests. We do want to make this right by you and ask that you contact us to discuss the issue further. These things rarely occur at our hotel and so dealing with them is something we were not accustom to or prepared for. We are indeed very sorry about it ruining your stay with us and will be sure to make things more satisfactory for you.

"Dirty rooms"

2
10/03/2018

I checked in late one night on the way to a business meeting. After I unpacked and pulled back the cover, there was blood on the comforter. I called the hotel staff and they kindly brought up new linens but did not offer a room change or any refund on the room. I was tired and didn't fight it but was very disappointed.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We are terribly sorry about your room condition upon your arrival. We do not accept this type of work from our staff and have already taken serious measures with the maid responsible for this. We hope to have another opportunity to earn your patronage and recognition as a clean and welcoming hotel.

"They sent my wedding rings back!"

5
16/02/2018

We recently spent a night here on our way back home with our new puppy. I was so flustered and sleep deprived taking care of puppy that it wasn't until we were over 2 hours away the next morning that I realized I had left my wedding rings in the room. Tasha, the front desk person, put me on hold, dashed to the room, and retrieved my rings, putting them in a safe place until the next day when the manager, Jaimie, took them to UPS and sent them back to me. They were honest, compassionate, and went above and beyond! There are good people in the world, and these are two of them!

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks so much for taking the time to review your stay with us and post such thoughtful comments. I will be sure to let Tasha and Jaime know of your appreciation on their services. We always try our best to immediately contact guests when things are left behind and our local UPS store is a great partner assisting in shipping them out promptly. We are glad they got your rings to you and hope you'll come back and see us again when traveling in the area.

"Lovely Room"

5
05/02/2018

My husband and I were passing through on a long road trip. We just needed a few hours of sleep. The desk manager gave us a great rate. The rooms look recently remodeled. Everything was very clean and the bed was super comfortable. We slept soundly for three hours then we were on the road again. Friendly, helpful staff, welcoming lobby. We will definitely stay there again.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for taking the time to review your stay with us and post comments to help your fellow travelers. We have indeed recently remodeled our rooms and all of our beds are less than 5 months old. We are working on upgrading our bathrooms now and the on that project are looking promising too. We hope to see you again in the future.

"No hot tub when offered."

2
22/01/2018

All of these booking sites say that a pool and hot tub are offered, it's the only reason we chose this hotel. Then when we get here they inform us they are both seasonal.. tried to go to the front desk attendant with my concerns hoping maybe for a room at least with a jacuzzi and she just directed me to make a complaint on the website.. needless to say I'm pretty disappointed.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for taking the time to review your stay with us. While we are unable to control how information is provided on 3rd party websites, we try our best to communicate the hotel amenities and offerings within our capabilities with hotel descriptions and photos. If you can let us know what sites still say our pool and spa are open but not seasonal, we will try to reach out and have it corrected.

"Cleanliness an issue"

3
04/01/2018

The room and the bathroom was not cleaned well. There was a dead bug on the sheets, and the bed was not made well. The bathroom had a seal on the toilet, yet paper in the toilet bowl. The shower did not work.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We have already had a sit down with the housekeeper responsible for servicing your room and will be monitoring her closely moving froward. We are very sorry about this poor experience and have definitely taken it serious.

"great Hotel"

5
04/01/2018

Our first stay at this excellent hotel.excellent hotel experiences. Nice and new and clean. Breakfast room large and breakfast well stocked with hot and cold food. Staff always terrific,our hotel of choice in Springville ,Utah

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We greatly appreciate you taking the time to post a review on your stay with us. We are glad to hear that your experience was to your satisfaction and that we have earned your return business. Looking forward to seeing you again.

"Easy to get to"

4
30/12/2017

It is a very easy on and off the freeway and a great place for us to stay after Christmas parties in Salt Lake area. We have stayed at this hotel three times and it is nice to have some place that is comfortable both in staying and in the people that have gotten to know us.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We are grateful for you taking the time to review your recent visit with us and for your return business. Hope your parties were fun and enjoyable and that your holiday season was better then ever expected. We look forward to your next visit.

"Great place to stop on a road trip"

3
29/12/2017

We were traveling through the area with our two daughters and dog. This hotel was very accommodating to us and the pooch. Easy access. Right off of I-15. The breakfast was great. A large selection. I gave a more reserved rating to this hostel for 2 reasons. #1 the location of the room. While I appreciate being next to the outside door with a dog, the outside door was quite loud. And with a dog, that means he's up all night wondering who's out there. #2 is the cost. I do feel it was a bit pricey for the room.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for your feedback and rating. We are glad to hear that you enjoyed your experience with us. We will have maintenance adjust the exit doors to minimize the closing sounds. Please note that we are very fairly priced for our area and market for all seasons. We hope the rest of your trip is enjoyable and that you and your pooch will come back and see us again soon.

"Best Experience at a Best Western"

5
28/12/2017

Great first impression, easy to find, wonderful staff, comfortable and clean room. We had our two little dogs with a us and this was the best pet room we've ever checked into. We were two doors from the outside, so easy access to the large outdoor pet area. We'll definitely stay here again.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for the great feedback. We are glad to hear that your stay was enjoyable and exceeded your expectations. We hope you and your fury companion come back and see us again soon.

"Comfortable stay"

4
26/12/2017

Comfortable stay except for the constant beep from an alarm in the maintenance room next to us. Since we were already settled we opted to not move, as they offered, but instead we left the fan on air conditioning unit going to cover the noise.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We greatly appreciate you taking the time to review your stay with us. We apologize for the alarm beeping nearby your room. Your review helped expedite the alarm company to come out and reset the system to eliminate the beeping. We hope the rest of your visit was enjoyable and that you will consider our hotel again in the future.

"Hotel needs new pillows."

3
26/12/2017

All of the pillows in our room smelled like dirty hat head. Friendly staff at desk and breakfast area. Breakfast was ok.. $20.00/night for pets. Great views. Conveniently located right off interstate; easy on and easy off. Located right next to a large truck stop

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We are very sorry about the condition of the pillows in your room. Our housekeeping staff has sent them to the drycleaners for proper cleaning. We have also shown the entire cleaning staff your comments to ensure they are aware of their mishaps and how much of an impact it has on the stay experience at our hotel. Happy Holidays.

"Bad breakfast"

3
11/12/2017

The property wasn't too bad except for the breakfast service. The eggs were extremely overlooked and the pastries were stale. They also served bananas that were almost completely bruised and brown. The juice was very watered down as well.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you kindly for taking the time to review your stay with us. We are very sorry for the poor experience during breakfast service and I will be sure to take a look at how things are over the next few days to ensure it is not a regular issue. Happy Holidays.

"Average but quiet."

3
05/12/2017

Decent hotel to spend the night. I was actually impressed with the quality of the mini-fridge, of all things, it was old-style but worked great and had an actual freezer on top. The hotel is in a quiet area so it's good for families and quiet time.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We appreciate you taking the time to review your stay with us. We hope to see you again in the future. Happy Holidays.

"business trip"

5
28/11/2017

The Inn was clean in the lobby as well as my room. Staff were professional and courteous and very helpful. I will be coming back at my next business meeting to stay here.. Merry Christmas and God Bless Gary Tinklenberg

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks so much for takign the time to review your stay with us. We are glad to hear that we have earned your return business. Merry Christmas to you and your family as well.

"Great place to stop for a restful night!"

4
26/11/2017

We have stayed here before and will continue to stay here at this property. Rooms are a little out dated, however clean and comfortable. Front desk staff has been top notch and professional. Another reason we will stay here on every trip to Arizona to see the grand kids!!

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks a ton for coming back to see us again. We appreciate your return business and also your review on this recent stay. Hope to enjoyed your time with your grand kids and we look forward to your next visit.

"Hotel is in desperate need of upgrades and cleaning!"

2
13/11/2017

For the rate of this hotel, I expected an average to above average stay, but this was more like a dirty motel. Within 5 mins of being inside the room, I noticed a blood stain on the bed and a weird smell ---No big deal, because I got to change rooms right when I went to the front desk. Changed to a way better room, but there was no soaps or anything in the dispensers and PLEASE STOP putting tape on the toilet as a sign of sanitation. This does not make it appear sanitized, but actually dirty. The rate should really be lower for this hotel (like $40-$50) because its more like a motel than a BW.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We are very sorry about this experience at our hotel. Our entire staff will be shown your comments immediately and will will be closely monitoring the housekeeper that serviced your room prior to your arrival. Again, our most sincere apologies.

"Overnight at BW"

5
09/11/2017

We had an excellent stay at the Mountain View Inn. It would be nice if you would have had one in Provo/Orem as that is where we wanted to be. but that is our only complaint. Everyone was very pleasant and helpful.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for the great review. We are glad that you opted to stay with us and that you enjoyed your experience and hope that you will consider out hotel again in the future.

"Loved our stay!!"

5
08/11/2017

The bed was soooo comfortable. There was no odors when we walked into our room. I would definitely stay again if I were through the area again. The motel was situated in a good area easy to find easy to get on and off the freeway.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Wow, thanks for the great feedback. Our beds are just about brand spanking new (delivered July and August), and guests are all enjoying them and sleeping in. We really hope the rest of your trip is enjoyable and relaxing and has some more BW hotels with lasting impressions.

"Great stay at the Mountain View BW in Springville, Utah"

5
01/11/2017

Really liked this hotel. A very nice room and friendly staff at reception and at checkout. Easy to get to off Interstate. Our 2nd stay there and both stays were very pleasant. Would recommend this hotel without doubt.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
First off, thank you for coming back to see us. We appreciate your return patronage. The staff as a whole is really working hard at improving the hotel and the lifting the level of comfort for our guests to ensure stays are pleasant and memorable. We hope the rest of your trip was filled with more great Best Western hotels, and we look forward to seeing you again.

"Dirty Room and old bedsheets and pillows"

2
28/10/2017

In the bathroom the "sanitized" paper strip was put on the toilet but when I opened the toilet lid there was a black ring around the top of the water, no product in the shower containers, top of tissue box had what looks like particles from the ceiling on it. One of the two facecloths had a back mark in the middle. The bathroom paint and silicone repairs looked terrible like they were not done by a professional. The sheets looked like they had come from a dryer that had not been emptied for a while so they were wrinkled a lot and they were also much to thin and old. One sheet had pilling in an area about 5 inches oval shape like a stain had been rubbed for a long time. The sheet should have been thrown out. The clock had a thick layer of dust on top. At breakfast there was no apple juice and the orange juice taste like it had been watered down. The front staff for check in and check out were great but as a whole I was left with a very poor experience for a Best Western

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay and let us know where we are making mistakes. We are extremely sorry for this experience you had and did take effective actions after you initially mentioned this during your departure. The housekeeper was taken of the schedule for a few days and is being very closely monitored as we move forward. Again we are very sorry about this experience.

"Great Value"

4
26/10/2017

The hotel is well kept, clean and convenient. Very comfortable beds, clean bathrooms and great in-room coffee. A great property to stay in if you have business in the Southern part of Utah County (Springville, Provo, etc.).

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We greatly appreciate the comments and rating in regards to your stay with us. We are working hard to ensure our guests all check out with a positive experience just as you did. Travel safe and look forward to your next arrival.

"Very comfortable!"

5
21/10/2017

This was a very nice hotel. Luxurious linens, lots of towels and very comfortable room with couch and lounge chair. Very friendly and competent staff. The room was clean and all amenities worked well. I loved the bed but my husband thought it was too soft for him. Breakfast was very nice-used real silverware and plates and cups with a wide variety of foods. Highly recommend this hotel!

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for the great review! We have been really working hard to improve the hotel and guest experience. Our beds are all brand new and we just recently added the ceramic coffee mugs to the guest rooms (breakfast area has had real silverware and dishes for a while). We are glad to see that these enhancements have been taking a positive affect on the overall experience and helping to build our guest loyalty. We look forward to seeing you again in the future.

"No elevator"

4
13/10/2017

The hotel is nice, but there is no elevator so if you have a lot of luggage or smaller children, I would recommend asking for a first floor room. There is easy access to fuel and to get back on the Interstate though, which helps cut down travel times.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We unfortunately do not have an elevator but our staff will always try to accommodate our guests as best as possible and will also assist with luggage. We hope you enjoyed your stay and we look forward to seeing you again.

"Perfect"

5
12/10/2017

We found this a great place to stay. The spa was not heated and after a long day of driving that would have been nice. Other than that, clean, helpful staff and the price is competitive with others in the area.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We greatly appreciate you taking the time to review your stay with us. We apologize for the spa issue and have since had a technician come out and make the repairs to the water boiler for it. We hope to see you again.

"Super comfortable bed!"

4
11/10/2017

My wife and I enjoyed a pleasant stay at this location. It is so convenient to the interstate, right off the exit, and next to a large fueling station as well (lowest fuel prices around). The Bed was exceptionally comfortable. The room we stayed in was very nice, roomy. The shower did not have a curtain, so that was a bit awkward. I brought it to the attention of the desk clerk as I was checking out. That was the only thing that disappointed. The breakfast included warm sausage with English muffins, eggs, etc. There was also cereal, yogurt. I think a bit more fruit would have been nice. I would stay here again for comfort and convenience, but would also speak up about anything out of order. Even though it is close to so much traffic, the room was quiet and comfortable, which mattered most as we were passing through.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for the tremendously informative review. Our beds are all brand spanking new and our guests seem to be enjoying them quite a lot just as you did. We appreciate your kind words and we look forward to welcoming you back soon.

"On route to Mesa, Arizona"

4
08/10/2017

We had planned to stay at a place in southern Salt Lake City but missed the exit, so we called Best Western and they directed us to the Springville location, it served us very well, it's just off the I-15, very quiet setting which worked out excellent for us, we normally book in advance, but this was a last minute arrangement as we were tired and it was time to get off the road, now that we found this place we will use this location in future. The room was very large, had all the amenities we require and we had a good nights sleep and great breakfast prior to leaving the next morning, the staff were extra helpful

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We appreciate the informative review and comments on your stay with us. We have been working hard to improve the hotel and are glad to hear that we have earned your return business. We look forward to your next arrival.

"Worth the money, would return here if needed a room in Springville."

4
02/10/2017

Nice pleasant Hotel to stay at and worth the money.............Easy off freeway but never heard any highway noise. Just a small Tx to Natasha front desk check in 29th Sept very helpful with some travel cards................

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks a ton for posting such a great review. While Natasha is new to our team, she is quickly picking up the hotel policies and procedures and guests are big fans of her approachable personality. Hope the rest of your trip is just as enjoyable.

"comfortable bed but dirty dishes"

3
01/10/2017

Love the room, beds, pillows, temp control etc. This was my first stay with a dirty coffee cup in the room and a dirty bowl down at breakfast. I also didn't have a shower curtain but they quickly fixed that.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks a ton for taking the time to review your stay with us. We are very sorry for the housekeeping issues with your room and have shown your review to the entire cleaning staff. We hope to see you again during your next trip to the area.

"Nice place"

4
25/09/2017

The hotel is right by the freeway, but the noise in our room was not bothersome. The pool area was clean, had some colorful balls floating on the water to attract fun. The front desk was a delight! There were some problems in the shower (mold/crack in the bottom). The service staff of this hotel is a delight.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for posting such an informative and helpful review. We are glad that you had an enjoyable visit with us and please know that our maintenance team will address the shower issues immediately. We hope to see you again in the future.

"BYU/Badger Football Game"

4
20/09/2017

The hotel was exactly what we expected, well kept and very friendly staff. This property was also very close to the BYU campus, which was very important to us. Pool was heated and in good shape. Breakfast was okay, with many of the basic items that you would expect. Great overall experience.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We appreciate you taking the time to review your stay with us. We are working on some new ways to improve our breakfast experience for our valued guests. Glad to hear our staff was ready and able to assist and you found some time to enjoy our pool. Thanks again for the review and hope to see you again.

"The Great Granddaughter Tour of 2017"

4
20/09/2017

Traveled from Ariz. to Ore., to Mont. to Ariz. to visit with sons, daughter in law, grand children and great granddaughters. The weather was great, didn't start turning cold until the day we left to come home, then we did hit some rain. The sights were great.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for posting a review regarding your stay with us. Your trip sounds like it was a blast. Best Western and family go hand in hand so we are so happy we could be a part of a memorable trip like this. Travel safe and see you again soon.

"Good clean and fast."

5
14/09/2017

Great hotel, 2 chairs in the room, good quality for the price. I've stayed at many Best Westerns and this one is consistent with all the others. Only complaint is the only restaurant within walking distance is a Denny's.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We are so appreciate of the review and 5 star rating. We have been working hard to ensure the hotel is in good working or and is comfortable for our valued guests. We look forward to another visit form you and your friends/family.

"Clean, comfortable & good nights sleep."

4
13/09/2017

Worth the stop for a good nights sleep. Gentlemen at front desk informed us of a nice brewery with very good food a short drive from hotel. Breakfast area is small with your typical start up foods. Just enough to get you going. Could have been better.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks a ton for the great review and rating. We are glad to hear that you enjoyed your experience with us and that you had a chance to check out Strap Tank. We hope to see you again soon.

"Big KING Room - Comfortable"

4
03/09/2017

My husband and I stayed here 2 nights. The room was huge and the bed was comfortable. It is an older hotel that could use a few updates but it was clean and had plenty of pillows and linens. The room had a Kurig like coffee maker and mini fridge. #223 The tub made a weird noise when you stood in it. Hair dryer could use updating and the shampoo, lotions etc are in pumps on the wall. You can hear road noise most of night. Good darkening curtains. We slept good with a noise machine going all night. They do except pets because I heard a dog in someone's room...not thrilled about this. Breakfast was good...the usual. I would stay here again. Good price.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We appreciate you taking the time to rate and review your visit with us and are glad to hear that we have earned you as a return guest. We are aware of the noisy bath tub issue and will be addressing them over the coming months. We ave about 70% of the rooms left to make the repairs to and the slower winter season should allow us to do so. We look forward to your next stay with us.

"Another Night Another Best Western"

3
03/09/2017

Hard to say anything other than an average lodging. Check-in is at 4 pm. Room not ready. Assigned room was 75 feet away from three large semis with their refrigerator units running. When the room air conditioner ran it sounded like a helicopter was in the room and running. Next room was up one flight of stairs (no elevators) and still caught the truck noise, but not as bad. Breakfast was nothing unusual. I've decided that all lodgings providing breakfast use the same menu AND buy from the same supplier. Nothing spectacular, but functional.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We are sorry about the excessive noise experienced during your visit. Please always feel free to ask the front desk staff for alternate rooms that are away from streets or other noise factors.

"Nice Springville stay"

5
19/08/2017

The BW Mountain View Inn offered a pet friendly, exceptionally clean room, and a super comfortable bed. Room was huge, even for a King bed room, with side chairs, desk, sofa and accessible bath and tub facilities. Pet areas outside were nice green, mowed areas with refuse bags provided and apparently often used as the place was very tidy.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We understand that our furry little friends are part of the family too and always accept pets at our hotel. We are so glad to hear how enjoyable your experience was at our hotel with our spacious rooms and very comfortable brand new beds. We look forward to seeing you and your traveling companion again.

"Aussies doing Route66 & Sturgis Rally"

5
16/08/2017

Stayed at mostly B-W motels all through our motor cycle trip. After a days ride we found the pool was the most welcoming thing at B-W Motels. We're happy with all the B-W motels we stayed in, staff friendly, rooms clean, biker friendly, gave us room were we could see our bikes!! Will defiantly stay in Best Western on our next trip

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Mates, we appreciate you guys posting a terrific review and are glad to hear that your stay was enjoyable and hit the mark on your expectations. Our guests thoroughly enjoy our open area outdoor pool this time of year. We hope the rest of your trip is safe and just as enjoyable.

"Not in the Top 10 Places to stay....."

3
14/08/2017

I stayed for one night at the Best Western Mountain View Inn in Utah. The facility is fine to look at from the outside. Inside there is no elevator to the second floor. Hard carrying up your luggage two stories with no assistance. The room was average. The window did not operate and the room needs ventilation. I do not like sleeping with the air conditioner on all night. While the bed did the job for sleeping there are problems that I will not get into at this time. This place is not on my list of Best Western Hotels to stay in on future trips to Utah.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We appreciate the comments and information on how and were we can improve. While we understand your concerns about the hotel not having an elevator, please understand that the building is over 50 years old and is not able to have an elevator due to flood zone laws and lack of required space for one. Our staff is always ready and willing to assist with bags if asked or can try to relocate guests to 1st floor rooms if available.

"nice place to stay"

4
14/08/2017

It's a nicely place hotel between 3 routes one on the freeway directly north or south and two to the central sections of Utah via route 6 or 85. Its very well maintained a cred for property with some well trained and caring staff. The gym, pool , and business area are well kept , staffed , and stocked. The on site employees are helpful and willing to help when asked. I never got a chance to indulge in the breakfast bar because no one opened as advertised and instead we were told it would not be opened for at least another hour after it was advertised to open.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We did have some issues with our breakfast that one morning and we are very sorry for the inconveniences it caused. We hope we can have another opportunity to earn your trust as a clean and welcoming hotel.

"BW Mountain View"

5
13/08/2017

Stayed one night on our way through to Colorado. Excellent service and clean accommodation. Really liked having the flexibility with the complimentary continental breakfast. Easy access to the highway but wasn't noisy.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We greatly appreciate you taking the time to rate and review your recent visit with us. We are working hard at improving our breakfast experience for our guests and will be trying our various new things over the next 6 weeks to gauge what will be most successful with our valued guests. We hope the rest of your trip was safe and enjoyable and that you come back an see us again soon.

"Over the top stay"

5
13/08/2017

Our stay at this BW was just what we needed after a very long, tring day. Everything was ready for us and staff made checking in a breeze. They really think of everything including a lap table for using your computer, or working on that book you are writing. The breakfast was much more than expected.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Your review and comments are so appreciated and will be shared with the rest of the team/staff. We have some new ideas we are going to be experimenting with for our breakfast offerings this week and hopefully they work out and will be available during your next visit with us.

"Great hotel, great stay"

5
09/08/2017

We've stayed at this hotel a few times. We've been very satisfied with our stay. It is very family friendly. The front desk attendants are friendly and helpful. The continental breakfast has a great selection

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for your loyal patronage and for taking the time to review your recent stay. We are always happy to see our guests choose to return to the hotel and will continue to work hard to keep you coming back. Looking forward to your next visit.

"Great Hotel for the Night"

5
04/08/2017

We were passing through and needed a place to stay the night after a long days drive. We stopped here and were very impressed with the cleanliness of the hotel and the friendliness of the staff. The breakfast was amazingly good for hotel breakfast. I would recommend this for a few nights stay for sure.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for spending the time to rate and review your stay with us. Our breakfast attendants take great pride in their service and we are glad to hear that it is being noticed. We crack and scramble fresh eggs at our location and prepare everything fresh daily. We look forward to seeing you again in the future.

"hotel stay"

5
03/08/2017

This Best Western Hotel was great. Good service and clean rooms with real breakfast selections. we stayed at Best westerns whenever possible on our trip from Texas to Washington State and back home again. I would recommend this hotel or any of their hotels for a good nights sleep and a hot breakfast away from home.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We always appreciate your patronage and your reviews as well. We hope the rest of your trip was safe and enjoyable and we look forward too seeing you on the next visit.

"Comfortable Beds!"

4
31/07/2017

Very comfortable beds, missed breakfast 2 of the 3 mornings. All of the staff was friendly and helpful. The bathtub was cracked and very noisy, but they were working on some renovations. No problems, just an observation.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your recent visit with us. We have just replaced all of the beds at the hotel with luxury euro top mattress sets and the feedback from our guests has been very positive. We apologize in our work on improvements was an sort of inconvenience and we hope to see you again in the future.

"Over priced!"

2
31/07/2017

Over priced! This was a $100 hotel for $200. Breakfast was very limited. The television barely worked Direct TV was continually re- booting. The staff was however very nice, just way overpriced for what you get.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We appreciate you taking the time to review your stay with us. We just had DirecTV repair technicians on site yesterday to make the repairs to their equipment. We apologize for this inconvenience but it was something our in house maintenance team is not able to repair.

"Fitness Room Sucks and Doesn't Work"

3
30/07/2017

Equipment is old, out of order, or doesn't start. After "exercising" on trying to get the TV and equipment and air conditioning to work for 20 minutes, finally gave up and left very stressed and upset. Hotel owners go out of their way to make sure equipment is off to save money. Have to play with plugs and buttons to trick things to work, but not always successful. But, it is a cheap hotel, so.....you get what you pay for I guess. Look, I like the hotel room overall. Very clean, nice big rooms. Breakfast is ok for the money...but don't come here if you want to exercise....

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We apologize for the inoperable gym equipment, but please understand that the equipment that had their main power sources turned down, were due to them being out of service. We had a service technician in on 7/28 to make the repairs. Our fitness room is rarely used and so we are unaware of items being inoperable as much as in other high use areas of the hotel. Again we apologize for the inconvience, but want you to know we do not power down things on purpose and have since had the items repaired.

"Conveniently located"

3
25/07/2017

Very loud airconditioning Sounded like a truck Mountain view nothing special Breakfast room too small Location close to I15 so convenient Value for money but nothing special Room a bit small Reception very friendly

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for taking the time to review your stay and letting us know where we can improve. Our standard single queen rooms are smaller in size and are our most economically priced rooms. However, the rest of our room selections are much larger and more spacious. We hope to have another opportunity to earn your trust as a clean and comfortable hotel.

"Great hotel!"

5
25/07/2017

This is a very nice Best Western property. The rooms were very modern and clean with nice amenities. The staff were extremenly friendly and helpful ensuring my stay was noting less than perfect. Would stay here again if in the area!

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to post a review on your recent stay with us. We are glad to hear that our recent improvements are having a positive effect on our guest experience. We look forward to your next visit with us.

"Good Value and Room"

4
25/07/2017

We stayed one night while traveling from AZ to Jackson WY. Clean, comfortable and a good breakfast. Location right off the freeway which was very convenient, and Denny's across the street was convenient for a late dinner since we got in later in the evening.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We greatly appreciate you taking the time to review your stay with us and are happy to hear how pleasant the experience was. We hope the rest of your trip was safe and just as enjoyable.

"Riding Two Up"

5
19/07/2017

From the first step into the hotel we were welcomed with a friendly face and directed right to our room. The room was spacious and quite comfortable. We loved the pillows!! We enjoyed the pool and spa after a 500 mile motorcycle ride traveling to visit family. And a few more days to go. But breakfast was great and wished we could have stayed longer.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for taking the time to review your stay with us. We are glad to hear that your stay was to your satisfaction and you were able to enjoy our pool and spa. We hope the rest of your long trip was safe and enjoyable as well.

"A great hotel at an even greater value"

5
18/07/2017

Beautiful grounds with pool. Impressive lobby. Better-than-average breakfast (no instant eggs here). Guest rooms are huge and newly decorated. Very clean with a super friendly and accommodating staff. Great hotel for the value.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. Our breakfast attendants work hard each morning to provide our great guests with a quality and tasty breakfast, and I am glad to hear how much you enjoyed it. I will be sure to let them know for your comments and appreciation. We look forward to seeing you again.

"Expensive for what you get"

2
17/07/2017

The breakfast is decent, they offer fruit, yogurt, coffee. They also have eggs, sassauge but that is not very good. The rooms are bad. Hair and dead bugs on the floor. Black hairs on the white sheets. Tiny shower and a huge spider crawled out from under the tub when my wife was in the bathroom. Btw, it crawled out of a crack in the fiberglass tub. Convient location and they allow pets. Very expensive for what it is.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay. We are deeply sorry for not meeting your expectations and for the inconveniences experienced. Our entire staff will be shown your review and comments and we will work hard at preventing this from reoccurring.

"I wouldn't Stay here again!"

2
17/07/2017

Was lied to upon booking. Charged more then I was told. Staff was barely around. Room was dirty, Emmenities were limited and breakfast was terrible as if they were serving yesterdays breakfast. I would not recommend this hotel to anyone.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Your rates were clearly mentioned during the reservation process and match what was noted on your email confirmation and again on the registration upon your arrival to the hotel. You had booked a two night stay, where rates were different for each night. This is where you may have been confused. But again, I refer you back to your email registration to verify the rates. Please feel free to contact us with any more questions/concerns.

"Good location on busy weekend"

3
09/07/2017

It seemed no room service the four nights we were there!? Not sure if it was becasue of the holiday or what...when we asked for clean towels and toilet paper it was brought to us very promptly but no other services were offered...beds never made, etc

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We apologize for your room not receiving regular housekeeping services and will be sure to have our housekeeping manager look into the issue. Please keep in mind that our cleaning and maintenance staff will not enter any guest rooms that have a "do not disturb" or "privacy" sign hanging on the door. We appreciate you staying with us and we hope to see you and your family again.

"Great Hotel"

5
06/07/2017

Nice staff, service is wonderful, nice pool for the kids and hot tub, very convenient location to food, gas stations and freeway. Rooms are very nice and beds are comfortable. Breakfast is awesome with many choices. Will use again.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you so much for posting a review on your stay with us. Our outdoor pool is a hit during these hot summer months and we are glad to hear that your family found some time to enjoy it. We look forward to seeing you again in the future. Safe travels!

"Wonderful"

5
05/07/2017

Stayed in a King Jacuzzi suite. Fabulous. Great Jacuzzi tub. Definite wow factor when you walk in. Bed very comfortable. A bit difficult to find but once we go orientated realized I15 was right there. Wash station for bikes. Highly recommend. Restaurant right across the street. Maverick gas station right there.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We really appreciate you spending some time to leave such a detailed and informative review. Our hot tub suites are a favorite with our return guests and elite rewards members and we are happy top hear that you enjoyed it. All of our beds are brand new and the feedback from guests has been very positive. We hope the rest of your trip was safe and enjoyable and we look forward to seeing you again.

"Stop over at the Best Western"

4
05/07/2017

We were very impressed with the quality and cleanliness of the room BUT the air conditioner was so LOUD we could barely hear the TV and it was blowing all night but never seemed to cool the room down. The service of the front desk and breakfast in the morning was excellent. The only problem was the noise and result of the air conditioner. We did not report it but would certainly do so again if we stayed here.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We are so happy to hear that you enjoyed the experience and we will be sure to look into the AC unit. We have been changing many out this summer as temperatures have really risen and the units are working over time. We hope to see you again in the future.

"Great Stay"

5
04/07/2017

Late check in went very smoothly. Staff was very helpful. Room was very clean and neat. Really no complaints as it is full service with all the extras a family can enjoy. Very close to interstate 15, so it was easy on and easy off the freeway. Parking large rental trucks or towing did not seem to be an issue.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for taking the time to post such a great review. We are a limited service hotel but do try hard to make our guests feel welcome and comfortable and we are happy that you and your family did. We hope the rest of your trip was full of more wonderful Best Western experiences.

"Great staff and very comfortable room"

5
26/06/2017

Front desk staff was extremely helpful in restaurant recommendation and in help using their public computer/printer to print boarding passes. Very friendly. the room was clean, comfortable, and good size.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We greatly appreciate you taking the time to review your stay and experience with us. Our staff is always ready and willing to assist our hotel guests as best they can and your comments help us know we are doing things right. We will continue to work on improving top notch customer service and we hope we can serve you again in the future.

"Best Western, Springville, UT"

4
26/06/2017

Nice hotel for the price. Rooms were clean. The hotel is located close to the interstate and several local restaurants are located nearby. I especially liked the fact that the hotel does not use disposable plates in the breakfast service.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks so much for taking the time to post a review on your stay with us. We have been getting a lot of positive feedback about our switch to ceramic plates and glass drink ware for our breakfast service. We are trying to reduce waste at the hotel and also make our guests feel more at home. We hope to see you again in the future.

"Excellent place..."

5
21/06/2017

We booked this room as our half way stop from Yellowstone to Arches. The hotel was fresh and clean and our room was large room with an excellent bathroom. For the price, we would go out of our way to stay there in the future. Great breakfast and pleasant room to eat in.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We are very grateful of you taking the time to post such a great review. We have been working hard at making the hotel a modern and comfortable place for our guests and are glad to see that the positive impact. We hope to see you again in the future.

"Excellent"

5
20/06/2017

The room was well-appointed, quite spacious, tastefully decorated, very clean and well-maintained. The breakfast was very good & included in the room rate. The room rate is a good value. We would definitely stat at this hotel again when in this area.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for the great review. We are excited to hear how much you enjoyed your stay with us and even more so that we will see you again in the future. Enjoy your summer and see you soon.

"Highly overpriced for what you get."

3
16/06/2017

I just found the pricing for this room to be extremely high for 1 night. $191 USD final bill w/no extras. After travelling all day, I just wanted a place to rest. The bathtub appears to be a knockoff of Bathfitters, and creaked loudly whenever I moved my feet... The following night I stayed at a BW in Great Falls,MT which had much better amenites and breakfast and just superior overall for $109, which I thought was reasonable.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. Unfortunately, this time of year brings many events and groups to our market area which causes a rate increase. Please keep in mind, that we are priced very fair and well below other hotels in our market. We cannot be compared to a hotel Montana that is over 600 miles away. We understand your concerns however and want you to know that we are working at improving the hotel in all areas. We hope the rest of your trip was safe and enjoyable.

"Right next to I15 but no good restaurants close by."

3
11/06/2017

Staff was friendly and helpful. Room was on the freeway side, maybe because they were booked up? Breakfast room was bright and cheerie. Very few choices for a nice dinner nearby and the one they recommended didn't even know what "wine" was. Hmmmm.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We appreciate the kind words on your experience and want to let you know to feel free to request different room locations if ever needed. Please know that while Utah county does have some strict alcohol laws, we do have some great eateries nearby. Next time you're in town make sure you check out Strap Tank Brewery or Joe Bandidtos Mexican Restaurant (both have full bars). We look forward to your next arrival.

"Excellent Stay"

5
07/06/2017

Our stay here was awesome! The amenities and staff were wonderful and the room was very very clean! The beds were also incredibly comfortable. I would definitely stay here again! Very very content with my decision to stay here.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We are glad to hear that you found our brand new beds comfortable and relaxing. We look forward to seeing you again.

"Our review"

2
06/06/2017

The toilet handle was partially broken. The pillows were terrible the shower had not been cleaned or not cleaned very well. They were changing door locks on the rooms on a busy Saturday. We will not be staying there again.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We apologize for the inconveniences experienced. Please know that our weekdays are busier than our weekends which is why the contractors selected these dates to install the new RFID key locks. We understand your frustrations and are very sorry.

"For the cost of the room and the quality of our stay very poor"

2
01/06/2017

Very poor for the cost per night, hot tub didn't work, lobby restroom door ripped off, rooms smell very bad and the best they could do was offer spray. Very poor breakfast area and breakfast serving area and couldn't keep enough food in service containers, always empty.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We are very sorry for this experience you had at our hotel. Our entire cleaning staff has been made aware of the issue and we will be closely monitoring the housekeeper who serviced your room prior to your arrival over the next several weeks. Again, our most sincere apologies to you and your family.

"Would not stay again"

2
27/05/2017

Pros: clean, comfortable bed/pillows. Slightly better than average breakfast with real "china" and mugs. Cons: Too many repairs needed in this room for this price point. $20 charge for the privilege of having a pet is not "pet friendly".

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We are very sorry for the poor experience you had at our hotel. Our maintenance and housekeeping teams have been made aware of your review and comments and are currently addressing the issues in the room. Being pet friendly means that we welcome pets at the hotel, but does not mean they are complimentary. Pet rooms are all treated with extra cleaning and disinfectant products which is why an additional fee is attached.

"Great Place To Stay"

5
22/05/2017

We only stayed one night, but we have stayed here before. It has always been clean, comfortable and welcome. We enjoyed the easy access to nearby restaurants and I-15. We also liked the fact that you accept pets. All staff members have treated us well during our stays.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for your return business and for taking the time to review the stay with us. We appreciate you coming back to our hotel and hope to see you again in the future.

"Awesome room"

5
19/05/2017

The King suite we had was one of the best we have ever had. The service was awesome. When we arrived there was even Chili served for any guests. We would definitely like to repeat this stop next year in our travels.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us and we are happy to hear that you really enjoyed your experience at our hotel and in our suite. We look forward to seeing you again in the future.

"Great Location, close to freeway"

4
03/05/2017

For a small town hotel, this fit the bill. It had a Denny's across the street and Freeway close by. Easy on and Off as you come and go to the hotel. Great hub location for activites in Utah county. They provide a breakfast from 6am to 9am. So if you sleep in - you'll miss it. Great Location and easy access. Free WiFi too!

"Clean, quiet, convenient"

5
23/04/2017

I was a little bit worried when I saw that this hotel is located directly across from a truck stop...but by the time I went to bed (9 p.m.) the truck traffic was virtually non-existent and the room was very quiet and comfortable. Breakfast was very good - offered many choices and the staff went out of their way to be helpful and courteous!

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We appreciate you taking the time to review your visit with us and are happy to hear how pleasantly surprised you were with the overall experience. Although our building is older, we do work hard at keeping it modern and comfortable for our guests. We look forward to your next visit.

"Decent rooms but overpriced"

4
22/04/2017

The room was nice - we had the suite. The jetted tub plug kept getting stuck and I had to use a pen to drain the water. Also it was way over priced for the location. I would expect to pay what I did for an ocean view... not a view of the highway.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. Please keep in mind that we do have more economically priced rooms that are at a lower price point than the suite you reserved. Our maintenance team will immediately take a look at the drain issue and get that repaired. We hope you will consider our hotel again in the future.

"Like home, but better because there's housekeeping :)"

5
21/04/2017

We ended up at this hotel because it happened to be the online special that day... We stayed because it was comfortable, clean, and the atmosphere and staff made it that made it that much more inviting. Will definately stay again!

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you so much for the terrific review. We are happy to hear that our daily special helped in your booking choice and even more so that you found your stay enjoyable and relaxing. We look forward to your next visit.

"Great Experience"

5
17/04/2017

The receptionist was very friendly and accommodating. Our room was awesome, very large, tastefully decorated, clean, and very comfortable beds. The cleaning staff was nice and efficient. The pool area was very nice as well. I would use this BW again for future trips if need be.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We are very thankful of you taking the time to review your visit with us and are happy to hear that you enjoyed your visit with us. We look forward to your next visit with us.

"1 night stay"

4
09/04/2017

Good place to stop. Room was a bit warm and we could not get air to work. The breakfast was an issue, but we spoke to management. They took care of our problem right away. The beds were fairly comfortable.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We are sorry for the issues experienced with the cooling system and the breakfast service. We always invite our guests to bring up any issue to our staff so we can try to make it right. Our breakfast attendant has been informed on how to properly close morning service with families still dining and we will be checking on her moving forward. We hope the rest of your trip was safe and enjoyable and had more Best Western hotels.

"Stopover"

4
04/04/2017

Easy access off the I 15 at the south end of Salt Lake City. Desk clerk was very friendly and professional. Our kingsize room was easy to access on second floor. It was very large and had several updates but still requires some work. Crown moldings, wall imperfections, old fridge and microwave were not what I would expect for the price. Bed and linens were lovely. Mattress had bedbug protectors which I feel should be manditory. This hotel does pride itself on pest control. Beautiful gym and pool area with hot tub. Breakfast was good and breakfast room attended. I would stay again but not for the $188Can that we paid.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you so much for taking the time to review your stay with us. We are happy to hear that you had an enjoyable experience and we will be sure to have maintenance work on some of the issues you mentioned. We recommend calling the hotel in advance for the best rates. We hope to see you again in the future.

"Trip home "

5
01/04/2017

Excellent!! Clean, accommodated us on short notice!! Friendly helpful staff!! We did not stay for the breakfast but it sounded good! Easy on and offI 15. I was concerned about Free way noise but it was not an issue!!

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We greatly appreciate you taking the time to review your visit at our hotel. We hope the rest of your trip was safe and enjoyable and we look forward to seeing your again in the future.

"Hotel is okay"

3
28/03/2017

Room needed some TLC tap dripped toilet took forever to fill, couldn't get shower gel and lotion dispensers to work. Location was good ,easy to find. In a pinch it was okay, but it was pricier then some of the Best Westerns for wahat you got.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your recent stay with us. We are sorry for these inconveniences that were experienced and will have our maintenance team attend to it immediately if you can provide the room number or name on the reservation. We hope the rest of your trip was safe and enjoyable.

"Convenient Hotel"

4
19/03/2017

Enjoyed the stay. It was close to the interstate and so very convenient for us. Also close to restaurants and gas stations. The checkin person was very helpful in making sure my best western travel card could be used.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We are grateful for you taking the time to review you stay with us are happy to hear that we met your expectations. We will hope you will be able to earn more Best Western travel cards during the Spring promotion and will be coming back to see us again soon.

"Best Best Western"

5
28/11/2016

My overall stay was very good, only complaint is that I could not close the outer curtains all the way at night. All the other services and accommodations were very good. The staff was very pleasant and friendly and the waffles were huge, lol.

"Great price, great room!"

5
23/11/2016

This is the second time I've stayed at this location. Great friendly staff. Clean room. Very nice room for the price. Tons of pillows on the bed which I love. Slept great. Will become my place to stop when I'm in the area.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We greatly appreciate you taking the time to review your stay with us and even more so, your return business to our hotel. We are happy to hear that we have earned you as a repeat guest and we look forward to your next visit. Happy Holidays!

"Mediocre "

2
18/11/2016

The room we had was pretty tired and weary looking AND not very clean. The lobby has been upgraded and so when checking in one has hopes that the rooms will be similar. However this was not the case. Disappointing to be sure as we often stay at Best Western Hotels and are usually very satisfied.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We apologize for not meeting your expectations and assure you that the entire staff is focused on providing our guests with pleasant and positive experiences. We hope to see you again in the future.

"Clean, comfortable stay for a reasonable price."

4
08/11/2016

Stayed at the Best Western, Springville, UT for a night on my way to National Parks in Southern Utah. I just wanted a decent place to stay comfortably without much searching in the night and this hotel fulfilled my needs at a good price.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We always appreciate it when our guests take some time to post reviews on their stays and let us know how we are doing. We are happy to hear that your experience with us was to your satisfaction and that the rest of your trip was amazing. Utah has some beautiful parks and seeing them is highly recommended and well worth the trip.

"Best Western, Springville Utah"

5
03/11/2016

Great place to stay. Restaurant, fuel within walking distance. Easy on and off freeway in either direction north or south. Lots of parking area and an inviting entrance to a well maintained building. A convenience store is also across the street to pick up snacks or munchies.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We are happy to hear that your experience was pleasurable and met your expectations. We hope to see you again in the future.

"Bad Customer Experience"

1
31/10/2016

The room was OK, in poor very condition in the bathroom: walls not painted in need of repair, dirty and had a musty smell. Reservation experience has been terrible. Double charged as well as Overcharged. Manager Mr Patel states unable to cancel, even though I stayed at the hotel anyways. Manager has yet to contact me and is never available when I call. After this experience I will take my business elsewhere and never recommend the best western brand to anyone traveling. I better off at the Holiday Inn next door.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. Please recall, the error in reservation date was not made by the hotel or using the hotel's website. Also, we did inform the 3rd party booking agency you used that we would allow a credit towards a future stay. Negative reviews based on errors that were not the hotel's fault is not fair. We understand your frustrations, but ask that you be fair and consider the how much the hotel and its staff were at fault. We are available for any additional questions/concerns you may have.

"OK for the price"

3
26/10/2016

Overall, this is a pretty good place to stay. The person who helped me on the phone when I made the reservation was extremely unenthusiastic, and booked our name incorrectly. The gentlemen at the desk corrected everything is seconds and was very helpful. The room was clean and well stocked, quiet and comfortable. Breakfast was average, but filled us up. No on-site restaurant, so we ate at the Denny's across the street, which was average and well priced. It was a comfortable night, and we will probably stay there again.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for posting such an informative and helpful review. We apologize for the misspelling of your name on your reservation but are glad it was quickly corrected. Please know for future stays, Springville has some amazing restaurants and diners within a five minute drive from the hotel. We look forward to seeing you again in the future.

"nice hotel"

4
21/10/2016

Good Value room nice and clean comfortable bed. free news paper on your door step a nice touch. Kurieg coffee maker in room much better than most hotels regular coffee makers. I will stay at this hotel every time I visit ths area.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We certainly appreciate you taking the time to review your stay with us and are happy to hear how it met your expectations. Our in room K-Cup brewers have been a hit with our guests and we have some great choices of coffee. We are very excited and grateful for you choosing our hotel during your return visits to the area.

"Good place to stay"

5
21/10/2016

The front desk attendant was exceptionally friendly and helpful. She helped me carry my bags up to the second floor, as this location does not have an elevator, (only 2 stories). The decor was delightful and the room clean and comfortable. I would stay there again.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. Our staff understands the difficulties of not having an elevator at the hotel, and so are always ready and willing to assist guests with luggage or a change in rooms. We are happy to hear how enjoyable your stay was, and we look forward to your next visit.

"Lame"

2
15/10/2016

We were in a room that was very stuffy and the toilet did not work well. Management did not seem to care. The young lady that checked us in was very nice as was the lady in the breakfast room. the AC didn't work and you could not open the window. When I complained on check out, I was told since I booked through Expedia I could not get any type of credit or compensation. I visit Provo often and I will never stay there again. Like wise I will never use Expedia again either. Actually I did not know that my search engine had taken me to their site. LIVE AND LEARN. My wife went to Denny's across the street and they could not cook a hamburger. Nothing else in the area.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We are very sorry for not meeting your expectations and for the issues you experienced. Our front desk agent did take notes and our maintenance and housekeeping staff has made the repairs/replacements as needed. We have some of the best restaurants in the county within just a few minutes drive from the hotel which we highly recommend during your next visit to the area. We understand your frustrations and do hope we can have just one more opportunity to earn your patronage. Please contact us directly for special rates available due to the previous poor experience.

"comfortable but a bit pokey"

3
13/10/2016

we were booked and stayed for 3 nights. the hotel is easy to find just off the I15 and as our room was close to an outside door we could park within a few yards. the double room was small and we were constantly stepping over luggage. the bed was comfortable and we slept OK and the breakfast was adequate. I had to remind the housekeeper to make up the room at 3.00pm on our second afternoon there.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We apologize for not meeting your expectations and will be sure to work hard at improving. We hope we can have one more opportunity to earn your trust as a clean and welcoming hotel.

"Nice location, close to BYU, no traffic hassles"

4
06/10/2016

We had the room right off the lobby and surprisingly it's wasn't loud and noisey. 2 Queens were very comfortable. Nice spacious room but it could use an update. TV was great and we had no issue with remote or A/C. Lovely pool and hot tub at this location. Breakfast was good. Fridge and microwave in room. Bathroom was clean and average. Washer and dryer. Power went out during the time I was doing the laundry and the desk clerk refunded my money and paid for my second load! Beyond what was required. Free Daily Paper. Nice lobby with TV and sitting area. Plenty of parking. Close to BYU, beats going out to the highway and dealing with traffic.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to post such an informative review. We are happy to hear how enjoyable your experience was with us and how our staff went above and beyond to make things right after the power outage. W hope to see you again during your next visit to the area.

"Good place to stay near Provo, UT"

5
06/10/2016

This hotel was convenient, clean, well priced, quiet and comfortable. Access from the highway was easy. The room was spacious, well lit, quiet. Breakfast offerings were tasty and more than just the basics.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We greatly appreciate you taking the time to review your stay with us and ae happy to hear how much you enjoyed it. Our rooms are recently remodeled and guests such as yourself are providing great positive feedback. Our breakfast is very popular and we are working on some exciting ideas to make it even better soon. We look forward to your next stay with us!

"Better Value elsewhere"

3
02/10/2016

Overall stay not bad but room is showing it's age. Compared to other hotels, this one needs updating & newer furnishings. Some maintenance is also required to bring up to better standards. Price for value too high based on this stay & locations.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We apologize for not meeting your expectations and will be sure to work hard at improving the hotel in all areas. We are priced very fair for the market and comparable hotels in the local area. We hope we can have one more opportunity to ear your trust as a clean and welcoming hotel.

"Fantastic hotel for the money"

5
29/09/2016

Long story short, I really enjoyed my stay at this hotel. I travel a lot for work so I've been to a lot of places. To start, this hotel was recently renovated so the rooms looked as good as they do in the pictures. I've seen a lot of hotels that look mundane and rundown that charge the same price, so staying at this hotel was refreshing. I will be traveling to Springville very often for work so I will make sure to stay at this hotel again! Really happy with this Best Western, 5/5.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We greatly appreciate you taking the time to review your stay with us. We really worked hard during the remodel of the hotel and are happy to hear that guests are enjoying the changes and enhancements. We look forward to your next visit with us.

"Unacceptable Rooms"

1
27/09/2016

Arrived after 10 hours on the road. We received a double queen room. After unloading our things, we noticed that the a/c was not working. Called the front desk, and she came to see if she could fix the problem. She could not fix it, so she offered a fan. Not acceptable. Then she offered another room. We loaded everything back up and moved to a second room. This time the tv remote power button did not work And the a/c did not work. The desk clerk said most of the remotes don't work. But only the power button, every thing else should work. So I said, then I have to get up to turn the set off? She said, well yes. She then gave us another room. We loaded up for the second time, and moved to the third room. This time we didn't unload, and waited to see if the a/c worked, etc. A/C didn't work either. Desk clerk said that after the summer season, a lot of the a/c units don't work well and need to be reset. REALLY??? While the desk clerk tried to be accommodating, I expect much better from a Best Western. We ended up leaving. Drove down the street to the Holiday Inn Express.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We are very sorry for the inconveniences experienced. Our maintenance team has service the AC units and swapped the remote control from the rooms reported and we will be working with the front desk clerk on her customer service. We understand your frustrations and want you to know we are taking it serious here at the hotel.

"Perfect for summer getaway"

5
25/09/2016

I was here for a short time-only for the weekend-but it was an amazing stay and I would definitely recommend staying here if you're planning on making a stop in Springville or the surrounding areas. I got a room with a beautiful view of the mountains and it was very roomy and clean. Also the BREAKFAST IS AMAZING! They change up the menu everyday and make it fresh; we came on the days where they made French toast on Friday and biscuits and gravy with sausage on Saturday. And the customer service was excellent, everyone is super friendly and it's just a very inviting environment. Added this hotel to my list of favs for the future.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We appreciate you taking to time to review your stay with us and even more so to make it to your 'list of favs"! Our breakfast is something we are constantly working on improving as we understand the importance to starting the day off well for our guests. We hope to see you again in the future!

"Surprised it's only a Best Western!"

5
25/09/2016

My family and I are regulars who come stay at this hotel because it never fails to exceed our expectations. The rooms are big and spacious and it's consistently the perfect stay. The pool area has been recently upgraded as well so it's nice to spend time outside.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you so much for taking the time to post such a terrific review. We greatly appreciate you and your family choosing to return to our hotel during your frequent trips to the area and we hope we are consistently providing clean and comfortable accommodations. We look forward to your next visit.

"Amazing hotel"

5
25/09/2016

Really enjoyed my stay at this hotel was very cheap and very comfortable! The employee were very kind and super helpful. If I ever stay in a hotel in Utah again I'll be staying in a Best Western inn!!

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We appreciate you taking the time to post such an awesome review and are happy to hear how enjoyable your experience with us was. We hope to see you and your family again in the future.

"Unhelpful Staff - Sub Par Accomodations in Springville, UT"

2
06/09/2016

This hotel is sub par at best. Highly uncomfortable bed/pillows and questionable blanket/bedding. No amenities. Unhelpful and unaccommodating staff. I would definitely try somewhere else. Staff is unprofessional and unhelpful.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We understand your frustrations with the second leg of your trip not being ale to be cancelled but the cancellation policies are clearly displayed prior to confirming your reservation, and again on your confirmation email. Leaving a negative survey a several weeks after your initial stay solely based on the reservation not being cancelled is unfair to the hotel and the staff. We urge guests to make sure they read and understand their reservations and all policies attached to avoid similar situations.

"Very clean and spacious"

5
31/08/2016

Had a great stay here while driving through Utah. Clean, large room, very friendly and helpful staff. Only negative is that Trip Advisor said it had a restaurant on site and it does not. However, we got a good recommendation for dinner from the front desk and we're very satisfied. Lots of restaurants a couple of miles away.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to post such a terrific review. We apologize for the type online and will have that addressed immediately. Our staff is always ready and willing to assist as best they can with guest needs and we are happy to hear you found them friendly and helpful. We hope to see you again during your future travels to the area.

"TIRED TRAVELER STOP OVER"

4
28/08/2016

I had driven 9hrs to get to this hotel. Very pleased to be greeted with a smile, clean room and restaurant right across the street. Disappointed that the pool was outdoors. The bed was comfortable, but the big pillows gave me a stiff neck. Have stayed in many BW hotels, usually there is a book with info on TV channels, but it was missing from this room. Convenient to the highway, busy truck stop across the way, but it was quiet. Good for a one night stop.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to leave such an informative review. We are glad your stay was to your satisfactory but apologize for not making it perfect. Please note, we have alternate pillows in the chest of drawers and stocked in our laundry room as well. We also have the TV channels listed in the guest directory and on the digital TV guide by DirecTV. We hope you will consider our hotel again in the future so we can improve your experience with us.

"Very Good"

5
25/08/2016

This place was very good. The decor was excellent as was the service. I felt like I was in in a Western Lodge with updated internet, TV and facilities. Loved the hot tub and indoor pool. Breakfast was well presented. Cookies and milk in the evening.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to leave such a terrific review. We hope you will consider our hotel again in the future when travelling to the area.

"Very clean and friendly hotel"

5
22/08/2016

This hotel is close to the freeway for convenience, yet it's quiet and has a very friendly and professional staff. It has comfortable beds, and the room is large enough to feel like you're not in a small box. In addition to the two queen beds, there were also two chairs and ottomans, which made it nice to sit and read without having to be in bed or on the bed when in the room. The breakfast was nice, with plenty of variety - with helpful staff on-site. The hotel was very pleasant in every way.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We greatly appreciate you taking the time to review your stay with us. We recently remodeled all guest rooms and put an emphasis on providing guests with comfortable seating. We are happy to hear your stay was satisfactory and we hope to see you again soon.

"Vacation stop over "

5
13/08/2016

Great place. Clean...we got the last room and it was a king suite! Hot tub with gorgeous view. Room was big and clean. Bed was ok could use some pillow topper but slept ok. Nice people. Huge tv on wall and tv by jacuzzi. Perfect time for traveling 700 miles that day.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for posting such an informative review. We are happy to hear how pleasurable your stay was and how much you enjoyed our suite. We are planning on replacing all mattresses in the hotel this upcoming winter season so we hope to see you again soon after.

"Great stay!"

4
12/08/2016

The staff were very friendly and the lobby was very pleasant. The room was spacious and the bed felt great after a long day of travel. Breakfast was a little different both morning and tasted good. The pool area was very nice and the relaxing.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you so much for taking the time to leave such a terrific and informative review. We try to change up our breakfast with a 3 day rotating menu, so that guests with multi night stays get to taste a variety each day. We hope to see you again in the future.

"As always, a good place to stay."

5
02/08/2016

Quiet, clean and well kept. Our family always stays here when we visit in Springville. We always stay with Best Western and accumulate lots of points. I just wish that we could use them here when we travel but using points isn't always an option.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thanks for a great review and your continued return patronage. When making your next reservation, please contact the front desk directly and they will be able to get your points used towards some free nights. We look forward to your next visit!

"Disappointing room"

2
01/08/2016

The price was too high for the value received. The lobby, breakfast room and hallways looked nice and clean, and the breakfast was fine, but my husband and I were disappointed in our room. When I opened the rickety air conditioning panel door for A/C controls, the entire outer casing of the air conditioner fell off onto the floor. My husband was able to re-attach it. The sheets on our king size bed were more balled up and threadbare than the sheets my son brought home from his dorm after 4 years. The pillows were lumpy and unpleasant. There were stains on the carpet. This is what I might expect in a $75 room but not one for which I paid $107.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We are very sorry for the inconveniences you experienced with your room and will be sure maintenance and housekeeping takes immediate action. Please feel welcome to ask the front desk staff at any Best Western hotel for assistance with your room or even a room change. Our staff would have brought new linens and pillows for you or checked if another more suitable and prepared room was available. We hope you consider our hotel again in the future.

"Comfortable Stay"

4
29/07/2016

The hotel lobby and rooms are well appointed and clean. The bed was comfortable and the room a nice size. The shower was a cheap insert, that did not match the quality level of the rest of the bathroom and bedroom.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We are grateful of you taking the time to review your recent stay with us. We are aware of our bath tub insert issues and are planning an expansive bathroom remodel this winter season. The rest of the hotel has just recently been upgraded and modernized and as you mentioned, the bath tub is not up to par. We hope to see you again in the future when this project is complete.

"Great hotel !"

5
28/07/2016

I really love this hotel , always have a good time . Always have good food recommendations , and a wonder full breakfast have something for everyone , they even carry gluten free food . Pool and spa always clean .

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
we appreciate you taking the time to post such a great review. Our staff has it easy with restaurant recommendations, as Springville has two of the best eateries in Utah county in Magelby's and Strap Tank Brewery. We hope to see you again in the future.

"Great stay !!"

5
26/07/2016

Always an enjoyable fun time nice hot and served breakfast love able stay , and very nice pool and spa , the place never disappoints. The front desk is always nice and funny , always welcomes is with a friendly " hello " rooms ac is perfect !! Always cold and cool

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We are pleased to hear how enjoyable you visit was and that you felt welcomed. We are emphasizing customer service at the hotel and are glad to see it being noticed by our guests. Hope to see you again soon!

"Very comfortable beds "

4
26/07/2016

Although the hotel is a bit aged, the beds were super comfy, room was nice and clean, great breakfast and friendly staff. I was greeted with a newspaper at my door on my way to breakfast. I would recommend this place. Price was a bit higher than I would have liked to pay but that's Utah for ya.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you so much for taking the time to review your stay with us. We are happy to hear that your stay was to your satisfaction and that you would recommend us to your friends and family. We hope the rest of your trip is full of more Best Western hotels and even more pleasant surprises and experiences.

"Not up to Best Western standards"

3
19/07/2016

The first room had an a/c unit that made noises and the toilet did not flush. The second room had a broken alarm clock that went off at midnight and buzzed periodically until I unplugged it. The coffee maker was cheap and didn't work at all.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We are very sorry for the issues you experienced during your visit with us. Our maintenance and housekeeping departments were made aware of the issues and made the necessary repairs/replacements and reminded their teams to be more attentive to testing all in room amenities when servicing them.

"I like this properity"

4
16/07/2016

I already gave a review on Staff member "Nikki" as our morning front desk check out staff. The location was good, the Hotel look and room cleanliness was very good and I just like Best Western as my Hotel choice !!

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We are grateful for the multiple reviews and will be sure to let Nikki know of you kind words on the services she provided. Providing excellent customer service is a hotel and brand main priority. We hope you consider our hotel again in the future.

"All was nice (except for the interior painting job and artwork)"

4
14/07/2016

We have no significant complaints, but the interior painting job was obviously slap-dash. We appreciated the soap gel, conditioning shampoo and lotion in dispensers to save wasted containers and unused products. Staff was very efficient. Laundry room was clean and had a nice folding counter. Nice view of the mountains, true to the name (I'm not sure, but am guessing that all rooms have the view, given the layout).

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We are working hard to go "green" and conserve and recycle where possible and are happy to see guests are noticing the efforts. Hope to see you and your family again in the future.

"Get an upstairs room close to the stairs"

5
14/07/2016

We were initially given a downstairs room. I think this was to make it easier for us to handle our luggage because the hotel does not have elevators. However, when the curtains are open anyone walking by can see in the room, and when they're closed no sunlight can get in. We asked to be moved upstairs were we could keep the curtains open but still have privacy. The hotel was very accomodating and gave us a room close to the stairs and facing away from the afternoon sun/heat. This hotel is very close to the freeway, not far from Provo and Spanish Fork/Price Canyon, and across the street from a service station and Dennys. It's clean and modern (some of the workmanship in the bathroom should be re-done). I recommend this hotel based on quality, price, service and location.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thanks for posting such an informative review on your stay with us at the Mountain View Inn. We are blessed with such beautiful mountains in our area and are glad you enjoyed them yourself. We hope to see you again soon.

"Best Best Western in a long time"

5
11/07/2016

I really liked this hotel. Friendly staff and a super room made the experience very pleasant. The location was pefect and tthe hotel was clean and the breakfast was also very enjoyable. I highly recommend this hotel.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thanks Ken R. for the amazing review. We have worked hard at improving the hotel over the last year and a half and are happy to hear that guests are noticing and appreciating the efforts. Please know, that most Best Western hotels across North America have been making similar upgrades and improvements to their properties and I urge you to try a few more out. I will be sure to share your review with the rest of the hotel staff and we hope to see you again in the future at the Mountain View Inn.

"Quiet Room"

3
06/07/2016

While this Hotel looked great on the outside and has a wonderful lobby. This hotel room experience was ok for us and you could tell it was older an older hotel that had been repainted to try to update it. The items in the room looked outdated and crammed in the room with very little space for walking around. We had previously stated at 2 other Best Western hotels in California and Utah and there rooms were much nicer for a lesser price per night. However, the room was very quiet.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thanks for taking the time to review your stay with us. We apologize for the room size and understand your concerns. Please know that while our standard Queen guestrooms are small in size, the rest of our room options are much larger and spacious. We have some of the largest rooms in the area in fact. We hope you consider staying with us again in the future and experiencing one of our other guestrooms.

"An affordable comfortable place to stay."

5
30/06/2016

We were traveling through and wanting to find a affordable and comfortable place to stay outside the big city. This was the place and when we pass through again we will come back. Great eating options nearby.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your recent stay with us. Our little cozy hotel is indeed outside of the hustle and bustle of Utah County, but we believe its to our advantage just as you mentioned. Springville has some amazing restaurants and our guests enjoy the peacefulness of the hotel and surrounding area. We look forward to your next visit!

"More than a place to sleep"

5
29/06/2016

Hotel staff was courteous, personable and made me feel like I was home and not at a hotel. Definitely would recommend to friends and family, great location, easy access, looking forward to my next stay there.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We greatly appreciate you posting such a terrific review. The one thing that each member of our staff has complete control of is customer service and we really try to push everyone to go the extra mile when interacting with our guests. I am happy to hear that you experienced our team at their best and felt welcomed at our hotel. We hope to see you and your friends/family in the future.

"Perfect Rest Stop"

4
27/06/2016

The BW Springville is easy access off I-15 as you approach Provo, Utah. The outdoor pool and spa is amazing. The hotel is pet friendly. The staff is friendly and accommodating. The evening desk clerk directed us to an excellent restaurant about two miles from the hotel. The check-out desk clerk ran to the parking lot to locate me as I was leaving the hotel. He returned a credit card I had left at the desk.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for spending the time to review your recent stay with us. We are happy to hear that your stay was to your satisfaction and how the front desk was able to get your credit card back to you. We hope to see you again soon.

"Showing its age"

3
15/06/2016

Stayed here for a few days in June. Location is good right off the interstate with a flying J across the street and a Denny's. The building is starting to show its age on the inside. Bathrooms could use a good cleaning including all the little corners. Tub has an insert and every time you took a step you thought you were going to go right thru the floor and it was very noisy. Queen suite was quite large. Breakfast was fairly good with the usual continental fare. Staff were very good. Parking for oversize vehicles with trailers was no problem. A little pricey for quality I thought.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We appreicate you spending the time to review your stay with us and will be sure to show this to the housekeeping department to make them aware of their mistakes. We have some plans set for this summer to enhance our breakfast service. We hope to see you again soon.

"bad"

1
14/06/2016

We made reservations 1 week ahead. We had our daughter with us who was in a wheelchair. When we arrived the room was not acceptable. We left and called back for a refund on her room. We were told we could not get one we had to do it 24 hrs in advance We asked for the manager, they were gone for the weekend.I said I would cancel my payment on my card.She could not do anything about it. I asked again to talk to someone. Finally she found someone. We wanted a swim It did not open till 9am, by then we were gone. The air conditioner was so loud we did not sleep well the next night we turned it off and was hot. We have been disaponted with best western most of the year. We were treated so kindly at Holiday inn we will probably start going there now. Sorry but this was a very uncofortable stay. Larry and Linda

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay. We are very sorry for the specific room type you needed not being available. We urge guests to make notes with specific room requests, and we will work our best to accommodate. Our pool area is surrounded by guest rooms, which is why we do not open the area until 9 am. We hope you will consider both our hotel and other Best Western properties again.

"Nice location off the I15"

5
11/06/2016

We picked this motel because we wanted to be out of Salt Lake City airport area. The staff were very helpful after we lost a camera bag at the airport The rooms were clean and the beds were very comfortable

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We appreciate you taking the time to review your recent stay at our hotel. We hope you were able locate your camera bag. Our staff will always be ready and willing to assist our guests as best they can.

"Fantastic Front Desk"

5
09/06/2016

Hotel is clean and well kept. The front desk staff at check in were fantastic. Helped with some printing I had to do for work and couldn't have been happier to do it for me. I will be staying here again when I'm in the area again. 5 stars!!!!!

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. As a Diamond Member, you deserve the extra little touches such as complimentary printing services and copies. We look forward to your next arrival and appreciate your loyalty to BEST WESTERN.

"Oklahoma Oklahoma!"

5
09/06/2016

We would reccommend this convientley located hotel with pleasant staff and comfortable rooms.Great variety for breakfast something diffrent everyday.Great pool and hottub for relaxing.Stay here every time we visit!

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We appreciate the return patronage and the great review. We are working hard at improving the hotel and are happy to hear such positive things from frequent guests such as yourself. We look forward to your next visit.

"Very nice new place off the road"

4
05/06/2016

We stumbled onto this place and it looks brand new. Very clean, the rooms were big with a nice comfy bed. We even did some laundry at it was very convenient. The breakfast was awesome. If you couldn't find something you like, you have a problem as they have everything.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We appreciate you taking the time to leave such a great review. We are happy to hear that you were able to enjoy some of our amenities at the hotel. Our breakfast service is starting to take shape as the BEST WESTERN brand has introduced some delicious ideas for us to implement. We have a few more additions coming in the next few weeks and we hope you will return to see and taste them for yourself.

"This BW needs some major TLC!"

2
31/05/2016

I often choose BWs to stay at when on road trips as I find them usually very clean and comfortable to stay in after a long day of driving. This one needs major updating of furnishings, furniture, plumbing fixtures, etc. Also perhaps with these improvements. it will be easier to keep clean and housekeeping will be able to do a better job. I wouldn't recommend this BW in Provo UT to any of my friends are family.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for spending the time to review your stay with us. We apologize for not meeting your expectations and assure you that we are working hard to update the hotel in all areas. we hope you will consider allowing us another opportunity to earn your trust as a clean and comfortable hotel.

"GREAT HOTEL"

5
29/05/2016

The staff was great,room was beautiful,and the only thing we missed out on was the breakfast is only 6:30 to 9:30,and by the time we got all packed up it was 10 am.They had a very fast wi-fi.I really would recommend this hotel.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We appreciate you taking the time to leave such an informative review. We apologize about breakfast not being available when you were ready for it but in the future feel free to ask the front desk about grabbing some cereal or fruit. We will be increasing our WIFI speeds even more in the next month or so as fiber is being prepped for our building. We hope to see you again soon!

"1 Night Stay"

4
26/05/2016

The room was nicely appointed with a refrigerator, microwave and coffee maker. The bed was comfortable with 4 nice pillows. The bathroom did not have a fan. Overall I had a pleasant stay. Breakfast was standard fair.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thanks for spending the time to review your stay with us. We are happy to see how pleasant you found your stay and we hope to see you again during your next trip to the area.

"Cleanliness"

2
16/05/2016

Room had dirty towels left in bathroom and Kleenex dispenser was empty on our first night. Upon a return trip, the next week, (we had already booked the room) there were urine markings on the outside of the toilet in the room. Not good.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stays with us. We are very sorry for the level of housekeeping you experienced and have been monitoring that housekeeper since you mentioned this at check out. We understand your frustrations after experiencing this two separate times and promise to work better at checking on housekeeping.

"Famvac"

4
07/05/2016

Very spacious rooms size compare to many of the hotels we have stayed in past. Excellent staff, eager and willing to go out their way to make your stay more enjoyable and comfortable. Rooms were very clean and did not have any smoke odor or pet odor. We specially enjoyed the pool area which had new furniture and great place to sunbathe if you are into such a thing. Also the breakfast was very good which was prepared fresh daily and the variety were also good. We have stayed at higher brands of hotels in the past and their breakfast was not comparable to this one. I would definitely recommend this hotel to my friends and family.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We appreciate the great review and the valuable information you provided for future guests. Our pool area is a hit this time of year and we have just refurnished the entire area. We hope you and your family will consider our hotel again during future travels to the Springville/Provo area.

"Great Hotel"

5
06/05/2016

Very comfortable stay here. Clean spacious rooms with very friendly staff that provides superior customer service. We all enjoyed the variety of breakfast here. We will definitely come back. This is a great hotel for a great price at a great location.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you so much for spending the time to review your stay with us. We are happy to hear how great the experience was and that our efforts to improve our breakfast service are showing positive results. We look forward to your next visit.

"Enjoyed my stay"

4
28/04/2016

I keep coming back when I come to town... Have been there a number of times and it is a comfortable routine to visit there. The hotel has direct TV and a nice spacious room. I would enjoy if it were a little quieter but I have seen worse. Its close to the freeway and easy on and off is a plus.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We always look forward to your visits and appreciate your return patronage. Please feel free to ask for a guest room in a more quite area of the hotel and we will certainly try our best to accommodate. We hope to see you again soon.

"Nice Place, but Needs Repairs"

3
26/04/2016

Plastic tub was screeching noisy, the AC was broken, but they replaced it the next day, the sink spicket is disconnected and loose, there was no bathroom fan, one exit door to the side of the hotel was broken and ajar, the toilets are old and have to be flushed multiple times to work, half the exercise room equipment is broken. There is no elevator, so if you have heavy bags, ask for a bottom floor room. Maids only came through half the time.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for posting a review on your stay with us. We are very sorry for the inconveniences experienced and will have maintenance address them immediately. Our staff is always ready and willing to help with luggage and housekeeping needs. We hope we can have another opportunity to earn your trust as a clean and welcoming hotel.

"Best in the Area!"

5
25/04/2016

If you are looking for a great hotel near a good area, check this one out. I've stayed here for 3 years, and they just keep improving things. The outdoor area around the pool and spa are clean and attractive. They had towels laid out on every chair, and have improved the appearance overall. Pool and spa were crystal clear and clean. When the rooms are available, I always get an upgrade here as a Diamond member.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time for posting such a great review and even more so for your return patronage over the years. We have worked hard at improving the hotel in all areas over the last year. Our pool area is a favorite with our guests and we spent a lot of time and effort on improving it. We hope to see you again soon.

"Not as nice as it looks on the internet."

1
21/04/2016

Older hotel that is dated. They are slowly updating. Some rooms are very small. In the exercise room half the equipment was broken and couldn't get tv to work. I set the termostat at 58 degrees and the room was still very warm and made it hard to sleep. The best part of the stay is the morning breakfast, real scrambled eggs with a very friedly hostess.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We apologize for not meeting your expectations and will have maintenance work on the fitness room equipment. We hope you will allow us one more opportunity to earn your patronage.

"Met my requirements well"

3
07/04/2016

Just an overnight stay while traveling. Didn't try the pool, but it looked nice. Hotel is a bit older, but in good condition. Staff was courteous and very helpful. Breakfast was up to BW standards. Room was clean and comfortable but a bit dark. Had trouble finding a mirror with adequate light to put on my makeup. I had not previously experienced the soap, shampoo and lotion dispensers they had on the bathroom walls, rather than the little bottles. I liked the convenience and ecological aspects of these.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We greatly appreciate you taking the time to post such an informative review and are happy to read about your enjoyable experience. The amenity dispensers are a new feature at the hotel and we have been getting positive feedback from our guests for the same reasons you mentioned. We hope you will consider our hotel again during your next visit to the Springville/Provo area.

"Roadtrip 2016"

5
07/04/2016

Great settings and awesome view. Staff very professional. Free wifi and continental breakfast. Dennys across the street. Kids and wife enjoyed the environment Would stay again in future trips. Check them out

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thanks for spending the time to post a review. We are so happy to hear about the pleasant stay your family had at our hotel. The mountain range in front of the hotel is indeed spectacular and this time of year offers the most beautiful colors and changes. We hope to see you and your family again soon.

"Stopped on way to Salt Lake"

5
05/04/2016

We stopped here on our way to Salt Lake City during our driving holiday in the US. We really enjoyed staying there, the staff were great and the room clean. There were lovely views of the mountain and we crossed the road to Denny's for dinner and that was also very nice with great food and a very friendly waitress. We slept well and then were on our way again. Altogether a good experience and a fine place to stop on a trip.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us at our cozy little hotel. We are happy to hear how pleasant your stay was and that you slept well. We look forward to your next visit with us.

"Swimming Pool"

5
05/04/2016

This hotel was such a great surprise. The reviews weren't great but a friend said they recently renovated the hotel. I was blown away by how nice and comfortable the hotel is inside. Everything seemed to brand spanking new. The service from the front desk as great and they offered me a rewards membership that helped get me a $25 gift card. Best part of the stay was the outdoor swimming pool. We had it all to ourselves because they just opened it for the season. The furniture out there also seemed to be brand new. All of the day beds had pillows that matched the umbrellas so it looked very nice and modern. I can't wait to go back to this hotel and will make sure I refer friends and family there.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for leaving such a terrific and informative review. Our swimming pool is one our guests' favorite amenities and we have indeed just set up new furniture throughout the are. The entire hotel has just recently been remodeled and we are happy to hear that guests such as yourself are noticing the enhancements. We hope to see you again soon!

"PROBLEM FREE"

4
02/04/2016

A clean and comfortable place to stay with a friendly helpful staff.Easy access from and to the freeway with restaurants and a gas station right across the street.I stay here everytime I am in the area.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We appreciate your return patronage and also you taking the time to review your last stay with us. We are very happy to hear about another satisfied stay and anticipate your next visit.

"so disappointed"

2
30/03/2016

we always use Best Western because we know that when we do, we will get a good nights sleep. The room, although it was deemed for pets, and we had 2 small dogs, had stains that smelled, all over the floor. i had to use an air freshener on the carpet to get rid of it. the condition of the air was so uneven and the heater was horribly loud. the door has light leaks around the whole thing. there is so much activity across the street. if we had known there was a truck stop there we wouldn't have booked somewhere else. the beds were uncomfortable and left us itchy. the grass around the whole front of the hotel was covered in dog poop. you can tell that no one had cleaned it up in awhile. it was the worst Best Western we have ever been in. we left very tired.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We are very sorry for the bad experience you had during your visit with us. We will have our head housekeeper and maintenance person do a full inspection of this room and make the necessary repairs/replacements. The lawns have recently been aerated in preparation of the warmer seasons which makes it look as if pet waste is lingering, but I can assure you it is not. We hope we can host you once more so we can earn your trust as a clean and comfortable hotel.

"A transit hotel, not a destination location"

4
26/03/2016

The hotel was sited just off the main highway and is also a truck stop location as well so there will be quite a few trucks moving in and out, this was not noticeable in our room but choose your room carefully if given the choice. Again choose an upstairs room as we had a herd Buffalo in the room above us. As for eating unless your willing to drive to a different location then the choice is only Denny's which a a typical food chain restaurant. They had an outside pool but this was closed as its still winter here at this time.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We are very grateful of you taking the time to review your recent stay with us at our Springville hotel. Our swimming pool is a few days from being ready for the season, and the new furniture in the pool area is set up and ready for use. We hope to see you and your family again soon so you can enjoy the pool and courtyard area.

"BW Mountain View Inn, Springville, UT."

4
25/03/2016

Nice facility with in room coffee, fridge, and other amenities that add to your travel experience. Quiet, easy access on and off the freeway, restaurant within walking distance, and vehicle fuel services across the street.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We greatly appreciate you taking some time to post a review on your recent stay with us and we are glad to hear about your positive experience. We have some great new in room coffee brewers arriving early April with K-Cup pods and flavored coffees for our guests. We hope to see you again soon.

"A gem of a hotel!"

5
24/03/2016

This hotel is well managed and maintained - there was really nothing wrong with it that we could see. Bed was comfy, room was quiet. WiFi good. Everything very clean. Breakfast included eggs and sausage with salsa, fruit, cereal, etc. Location great, near the Interstate. Restaurants nearby limited, tho.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We really appreciate you spending the time to leave such a terrific review. Best Western hotels accorss the country have introduced a new breakfast concept where guests can customize their waffles, sandwiches, oatmeal, or yogurt. We have heard great things form our guests since we introduced the program with our breakfast burritos and waffles. We hope to see you again soon during your next trip to the Springville/Provo area.

"Room was dirty"

2
18/03/2016

I'm not really into giving bad reviews but unfortunately the Mountain View Inn has earned one. For the record, over the last 8 years I've stayed at this hotel frequently while taking the annual commute to Arizona or Las Vegas and never had a problem. Things I generally love about this hotel: - the locations proximity to the I-15 - you can stay safely on the south side of SLC, continue south without fighting morning traffic - It's pet friendly - Great wifi - Across the street from a Flying J Truck Stop to fuel up for your trip - It's safe for a solo traveler Why the bad review? I travel with my dogs. I consider myself a very responsible pet owner, I clean up after them, they are crated in the room and I don't allow them all over the furniture. The room I was given during this stay was a pet room and it was FILTHY. The sheeted bedding was clean but the runner and blanket had pet hair from another visiter. The carpet and the walls were also really unclean and I've stayed at some questionable hauts. Definitely not the level of comfort I'm used to receiving from a Best Western property.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us and even more so for your continued patronage. We are very sorry for the condition of your room upon arrival and will be sure to have a chat with housekeeping about it. We always invite our guests to feel free to request a room change if they are not satisfied with the originally assigned one. We appreciate you being a responsible pet owner and we do hope to see you again in the future.

"Comfortable bed"

3
11/03/2016

Personnel great and the room comfortable with a good bed, furniture outdated/worn out. The breakfast was marginal with most hot items cold or missing. Microwave warmed everything great. Our dog loved the big room.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for posting such an informative review. We are very sorry for the breakfast not being fully stocked and will be sure to remind the attendants of their duties. We hope to see you and your fury companion again soon.

"Right off the freeway"

4
09/03/2016

Its a spot I have visited multiple times for work travels. Its conveniently right off the freeway and easily on and off the route. It has direct tv in each room and is a nice place to visit when I am passing through.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
That you for posting such a terrific review and more so for your return patronage. We always look for ways to improve and look to frequent guests such as yourself to help identify areas to target and make better. We look forward to your next visit with us.

"Super Comfy Bed"

5
03/03/2016

Super comfy bed, clean room, hot breakfast and super nice staff. Nothing to complain about. The shower insert in the newly remodeled bathroom squeaks when you are in the shower. It was was no big deal for me or my husband.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thanks for leaving such a great review. We are very happy to hear how enjoyable your stay was and how great you found our staff to be. We have not yet worked on the bath tubs, but are planning on replacing them all with more spacious shower units in Fall 2016. We hope to see you again soon.

"Don't stay here"

2
29/02/2016

Poor rooms, noisy. I had a room with the gym right next to it on one side and the laundry right across the hall. Between the treadmills and dryers, it was noisy. Also, they couldn't even print me out a receipt because "they didn't have any ink in their printer" and didn't know when they would get some.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We apologize for the poor experience you had and want to let you know that you may always request a different room if not satisfied with the one you are assigned. New printer toner was made available at 7 am and receipts should have been emailed to you when they were unable to print them. If you have not received your receipt, please let us know and we can provide one for you immediately. We hope you will allow us one more opportunity to serve you and earn your patronage.

"Clean and Affordable"

5
22/02/2016

This location is very convenient and right off the interstate. If you are needing to be south of SLC this is a perfect location to get anywhere quickly. Very clean and great breakfast. It is also one of the least expensive options in SLC. GREAT VALUE!

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thanks for spending the time to review your recent stay with us. We are indeed conveniently located just off I-15 and our guests enjoy the easy access and close proximity to dining, shopping, and entertainment. We are happy to hear how pleased you were with our breakfast and want to inform you of an new expanded menu coming soon. We hope to see you again during your next trip to the area.

"Sad night"

3
12/02/2016

I have had better.You really do not want me to use all 200 characters. Best Western is a good brand. I have. Tub would not keep water in it so soaking was impossible. I've had much better rooms with this brand in other countries than in this facility.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for choosing to stay with us and taking the time to post a review. We apologize for the drain plug not working properly and have since had our maintenance team make the necessary repairs. In the future, please feel free to request a new room for issues like this. Our front desk staff is always ready and willing to assist as best as they are able. We hope to see you again.

"Better try a different place"

1
09/02/2016

Having stayed at this property several times over the years, and twice between last November and now, I can say definitely this is not worth the money they charge. Their maintenance program is completely ignored. Tub/shower faucet dripped, adjustable shower head didn't adjust, mattresses need to be replaced (they dip on the edge and almost throw you on the floor when you try to sit on them). Sheer curtains didn't close all the way, so for privacy we had to use the opaque curtains, which meant the low room lighting was all we had to work with. The breakfast offering was done very much "on the cheap", and quality of breakfast foods was quite low. There was snow and ice on the ground in high traffic areas from a recent storm that hadn't been cleared away. We had to be very careful not to slip and fall going into and out of all the entrances. It was as if no-one cared about the guests. Don't choose this location. You'll have a much better stay just a couple miles north in Provo, and will appreciate the value your money will buy.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We apologize for the bad experience but assure you we are working towards improvement. We just took on a new maintenance employee whom we hope can handle the load moving forward and keep things in working order more efficiently and promptly. Again we apologize for this stay and hope you allow us one more opportunity to earn your trust as a clean and comfortable hotel.

"Night stay"

3
02/02/2016

This hotel is right off the freeway so that is nice. It is an older building which they've remodeled and you can tell they are trying to make it look nice. The walls are very thin and we could hear the people upstairs and next to us and people in the hall very well. It made it hard to sleep. We had some problems with them charging my card when they said it wouldn't be charged until check in but we got that settled. We didn't eat breakfast so I can't comment on it. I don't think we will stay here again. We love the Best Western in Lehi just about 20 or so miles north on I 15

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We appreciate you taking the time to post a review about your recent stay with us. We apologize for the credit card issue and are happy to assist in getting it resolved. We still have a final stage of our remodel project to complete this spring/summer and we hope you consider staying with us once more to see the great enhancements coming.

"Escaping Winter"

4
02/02/2016

This hotel is an excellent location just off the interstate and about an hour south of Salt Lake City. There are restaurants nearby. The staff are very efficient and helpful. This hotel allowed my dog to stay and this is always a plus.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for posting such a great review. We are happy to accommodate the pets of our guests as most BEST WESTERN hotels do. We hope to see you and your dog again soon.

"Great Place "

5
19/01/2016

One of the best stays throughout our trip, whilst we were having issues with our future stays, their employees helped us solve the concerns and book the next rooms for the rest of our trip. The breakfast was marvelous as the breakfast attendant, kind and cheerful.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We greatly appreciate you taking the time to post a review about your stay with us. Our front desk is always ready and willing to assist with reservation needs at other destinations any other hotel needs. Our breakfast will be expanding in the coming weeks as we finish up a remodel of our kitchen and dining areas. We hope to see you again soon.

"Pleasant stay"

5
31/12/2015

We stayed at the Best Western for 5 nights December 16-21. The staff was courteous, friendly, helpful, and all aroud great. The beds and linens were comforable. The staff was very helpful in allowing family memebers to change rooms at no cost, due to a broken leg that occured while there. I am sorry I do not recall names, the staff member working the breakfast buffet was awesome. She was friendly, appeared to love her job, and greeted us every morning with a smile and how are visit was going. The food on the breakfast buffet was pleniful and changed daily. Thanks for a great stay!!

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for choosing to spend the holiday season with us. We hope your family member is healing quick from that broken leg. I will be sure to let Natalie in breakfast and Ciara and Jaime at the front desk know of your appreciation of their services provided. We hope to see you again in the future. Happy New Year.

"A warm place in the winter"

3
29/12/2015

We were on our way home from staying with family for the Christmas holiday. Since we have stayed here before we knew the area. The outside of each room was decorated like a package and made for a very festive feel. The room was nice as were the people that greeted us when we came in late.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for choosing to stay with us during this holiday season. The door decorations have been a great little touch and guests have had the same positive and festive opinion as you. Our guestrooms have recently had all furniture and accessories upgraded and we are happy to hear you enjoyed them. Hope to see you again during your next visit to the area. Happy Holidays!

"Graet Hotel with frendly staff!"

5
25/12/2015

We stayed at the Mt View Best Western during a family Christmas get together. Very impressed, The rooms were nice with Christmas decorations on each door, Breakfast was AWSOME.. they had a huge selection that was FRESH, FLOVORFULL and well attended! Even had REAL scrabbled eggs ( most hotels have some Microwave pail yellow substitute) I travel extensively and stay in hotels almost half each year. This hotel is doing it right!!

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We appreciate you spending the time to leave such a terrific review and are pleased to hear how much your enjoyed your holiday visit with us. Our great breakfast will be improving even more in the coming weeks (same hand-cracked and scrambled eggs will remain) as we finish a remodel of our kitchen and dining areas. This should allow us to expand the items offered as well as enhance the area overall. We hope to see you again during any future travels to our area. PS. For your business travel consideration: BEST WESTERN as a brand are improving breakfasts everywhere and the changes are very impressive.

"Best Western Review"

4
20/12/2015

clean, comfortable accomodations, rooms were well equipted and everything worked., Friendly staff, breakfast was OK this hotel is overpriced at $100, US. We will probably look around at other Hotels in the future.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your recent stay with us. We are happy to hear your stay was enjoyable and you found the property to be in a clean and presentable manner. We will be expanding our breakfast offerings and overall dining area early next yea. We hope to see you again.

"Good place if passing through"

3
19/12/2015

We needed a place to stay for a night and this was a decent price. Check-in was easy with no hang ups. The front desk staff was friendly. When we drove around to our room entrance, there was a lot of trash and cigarette butts all over. Wasn't the best things to see to start your visit. When we walked in the halls were nice and each door was decorated for Christmas! ??! The rooms were a little ran down and out dated. The walls in the bathroom were painted without being taped off so it looks very sloppy. The TV wasn't working right and when we called the front desk and there was a knock at our door, no lie, within 20 seconds. They fixed it right away. In the morning breakfast was good. Plenty of selection and the gal tending the breakfast station was great. I'd give the staff a 5 but the facilities a 2. If you're looking for a short stay this place will do.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We appreciate you taking the time to leave such an informative review. We are very sorry for the parking lot not being cleaned upon your arrival and I will be sure to remind the appropriate staff of their duty to check for trash daily. Our Christmas door decorations have been a great tradition at the hotel for years as we understand to importance of adding to the season's joy for our traveling guests. We hope you consider our hotel again during your future visits to the area.

"A perfect location"

5
15/12/2015

I was pleasantly surprised on how nice this location was. The hotel was very nicely decorated for Christmas including each and every room door. There was Christmas music in the lobby. I was glad to find on site parking for the truck i was driving and the trailer i was pulling. I wasn't worried about the parking because of the Pilot truck stop directly across the street would have worked also but there was plenty of room to park. I will make this a regular stop when I'm in the Salt Lake Area of Utah

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for posting such a terrific review. We are happy to hear you enjoyed our seasonal decorations and music. Adding to the spirit of the season is a joy for us to do. We hope you have a great holiday season and we look forward to your next stay with us.

"Great stop in Utah Valley"

4
02/12/2015

I have been there a couple times. The bathroom as a little small, and shower a little squeaky on the floor, but the room was comfortable and was glad to get some rest on a road trip for work. The room was clean and smelled fresh.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for returning to the hotel again, and also for posting a review about the stay. We are happy to hear your stay was to your satisfaction and that you were able to get the well needed rest after your long trip. We hope to see you again soon. Happy Holidays.

"A Pleasant Experience"

5
29/11/2015

We have family in the area and always stay here when we visit. The rooms are clean, the employees and helpful and pleasant. This time we traveled with family members who have dogs and they were very pleased with their stay as well.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for spending the Thanksgiving holidays with us. We are happy to hear your stay was to your satisfaction and you were able to enjoy the time with your family. We look forward to your next visit.

"Very pleased with the accessibility"

5
21/11/2015

This handicap room was located on the main level & it was the 1st room right inside the door. So it was easy to get things taken into the room for my elderly mom. It was a big room with a nice king sized bed in it. It had several sitting options in it. There were 2 chairs and 2 soft benches.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thanks for choosing to stay with us and for posting such a terrific review. All of our guests comfort is a top priority and so we really focused on maximizing accessibility of the ADA rooms when we did our recent remodel. We are happy to see the efforts are being appreciated and that everything worked out great for you and your family. We hope to see you again soon.

"Excellent stay at Mountain View Inn"

5
18/11/2015

Very welcoming staff at registering. Small,talk and friendly attitude and even suggested a local restaurant with home cooked meals. The hotel was another hotel that had been restored. The room was very big and clean. Loved the whole stay.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We appreciate you spending the time to post your review and are happy your stay was to your expectations. Magelby's is a great dining option and we recommend it to all of our guests. We hope to see you again during your next visit to the Springville/Provo area.

"Ok place to spend a night while on the road..."

3
12/11/2015

We stayed here recently for a night while traveling to Montana. I would describe the hotel as average, room size was average, and our particular room could use some attention. Upon entering the room, the fragrant deodorizer was overwhelming to the senses to the point of being obnoxious. It appears an attempt was made to remodel the room at some point but the attention to detail and quality of work was lacking. The drywall work, patching, paint job, etc. seemed to be hastily completed with a sloppy appearance. The walls were thin so you can hear other guests closing their doors and walking down the hallway. There are exterior doors that require your plastic room key card to gain access into the hotel but the one closest to our room was broken which was inconvenient. Also, for some reason, there were no comforters on the beds? We were so tired we did not bother calling the desk and request them; we just wanted to go to bed. On the positive side, the staff were very friendly and courteous. This location is also pet friendly for an additional $20.00 and has a nice, grassy area to walk the dogs. The room was equipped with a microwave, free WIFI, and a mini-fridge which comes in handy. They had outlets available on the bedside table to charge your phone or laptops. There was plenty of parking and we did not have any issues with leaving our belongings unattended in the back of our truck. They also have a pool and a free continental breakfast that hits the spot before you get back on the road. On a side note, there are two gas stations located across the street so it's convenient for fueling up in the morning before heading out on the road. One is a Flying J truck-stop and the other a Maverick. This property is also conveniently located right off of the I-15 exit which makes it easy to find. All in all, if you need a place to spend the night and get some rest, this place will work but I don't think I would stay for much longer than that.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to post a detailed and informative review. We apologize for the missing comforters upon arrival. We are changing to our winter bedding and must have missed a few rooms. We hope you consider our hotel again in the future so we can have a second opportunity to properly serve your lodging needs.

"My stay at Best Western on my way to Oregon"

3
08/11/2015

This hotel needs a facelift. It appears very old. The outside appearance is not attractive. The carpeting shows signs of wear and tear. The entire inside needs to be remodeled and the furniture needs to be replaced. The beds were just ok. The breakfast was very poor. There were no eggs and the only hot cereal was the instant kind of oatmeal. Hot cooked oatmeal would have been so much better. The location is great but I believe I stayed in the same hotel many years ago when my sons were attending BYU. The people at the front desk were very kind and helpful.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We are installing new carpet throughout the hotel as well as moving in brand new furniture. Our breakfast does have a few different types of cereal as well as freshly prepared eggs and meats. We hope you consider us again in the future so you can experience the great changes and upgrades planned.

"Creaks and Slopes"

3
06/11/2015

I was surprised to find the exterior of the hotel did not really match the quality of the construction. As a newer building I expected it to be built more solidly. I had the upgraded suite upstairs but found more entertainment than comfort as I measured sloping floors and crooked walls, poorly designed bathrooms and floors that squeaked throughout the building. Not a bad hotel but I don't expect it will be around long simply because gravity is working against it.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We are sorry for the hotel not meeting your expectations but we are working hard to update the property in its entirety. We hope you consider us once more so we can earn your trust as a clean and comfortable hotel.

"Very modern for a med size hotel."

5
03/11/2015

From the moment I walked in I started to love the hotel. I have used this place in the past. The new lobby looks very modern and the updated rooms look a lot bigger then the past. Service has improved and i look forward to my next stay,

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We appreciate your return business and the reviews you continue to post. We hope to see you again soon.

"Just OK"

3
03/11/2015

Housekeeping is lacking. Smears on all the tabletops. Long hairs on bed linens on both queen beds. Location is just off the interstate. The only close restaurant is a Denny's. But the people behind the desk at check-in and check-out were nice.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to post a review. We are very sorry for the poor housekeeping service and will be monitoring the cleaning staff even more to ensure they are cleaning to both management and guest expectations.

"Very Nice Stay"

5
01/11/2015

Front desk was friendly and efficient. Room was clean and comfortable. HVAC had setting that allowed for constant fan. Love this!! The only negative was the odd placement of a large chair as you walk into the bedroom area. Not real sure what the point was. Breakfast was average roadside fare but not bad. property was attractive. All in a all a really nice stay. Very quiet even though right next to interstate and populated area.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thanks for spending the time to review your stay with us. We are happy to we were a pleasant surprise and will be sure to check on the arrangement of the room furniture. We hope to see you again during your next visit to the area.

"Great Place for Snowbirds"

5
31/10/2015

We stay at this Best Western hotel on our spring and fall migration to California. The hotel is very clean with a good breakfast. It is an older hotel but priced accordingly. The staff is very helpful. There is easy access from IInterstate 15 and it is just South of the busy Salt Lake City traffic. i would recommend this hotel to my best friends.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for posting such a great review. We appreciate the kind words mentioned and hope you enjoy the warmer weather at your snowbird destination.

"Bed Bugs!!!"

1
31/10/2015

Bed bugs!!! Stayed night of 10/24/15 in Rm 128. Woke to itchiness and found live bed bug and other bug remains/evidence in the bed. I put these in a container and gave to the front desk. Several red marks showed on my body immediately that morning, and several more bites have appeared since then, about 150 at last count. Due to the time I was in the bed (6 hrs max) and the large number of bites, I suspect a severe infestation. The hotel reversed charges and said they are following up on cleanup of the room. I am waiting for a copy of the initial bed bug report and resolution reports that the hotel promised to send me.

"Disappointing Stay at BW Mt. View Inn, Springville, UT"

2
20/10/2015

Nice view, convenient off the Interstate, room unfortunately disappointed: noisy air unit had to be turned off, noisy fridge unplugged; microwave, coffee maker and fridge all connected to the same extension cord, desk chair was in disrepair and bed sheets hadn't been changed :(

"Bad news, good news"

4
18/10/2015

Stopped for one night on our way to Moab. The hotel was clearly in the process of remodeling. The path we were directed to our room had lots of glass tabletops leaning against the wall. Filthy luggage carts were strewn about midst the mess, looking like they were possibly used for construction. We didn't use them. Having pretty low expectations by the time we got to our room, we opened the door to a lovely expansive redecorated space with a sitting area. The bathroom had the best herbal products I've ever found in a Best Western. The king bed itself was very comfortable, but we were surprised to find the sheets pilly and uncomfortable – clearly we have a mix of old and new here. And there was a lot of highway noise. Next morning we found the breakfast buffet eggs to be really dry. The waffle machine left dirt spots on the waffles and there was no sugar-free syrup or even unsweetened cereal options. Seems the hotel is a work in progress and has the potential to be really great with some attention to details.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to post an detailed and informative review. We are very sorry for the old furniture not being removed from our guests' view and breakfast not meeting your expectations. We are working hard to improve the hotel and will be tackling the breakfast area this winter. We hope to see you again once we are complete with the upgrades and improvements.

"First visit"

4
15/10/2015

Clean---close by I-15---restaurant across street is open on Sunday---Flying J fuel depo next door---quiet in room 135--- no elevators---Breakfast is very good for this caliber BW- staff very friendly and helpfull---I am returning in tree days---

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to post such a great review. We are pleased to hear your stay was to your satisfaction and that you will be returning to see us again in the near future.

"Poor Experience ..."

2
14/10/2015

Our expectations were not very high, since we had read other reviews online. However, thought we would see for ourselves. Since we were traveling with our two small dogs, we needed a room on the ground floor, which they happily provided. It was at the rear of the hotel, near the back door for convenience of their walks, etc. That's the end of the good ... our room keys did not work, either for the outer door to the building nor to our room. When we gained access to the building and our room, it smelled very bad and stale. The room was quite large, but that's about all. The TV remote did not work~needed batteries; the a/c made so much noise it was hard to hear said TV; the bathroom was really in need of rehab, in spite of the fact that an attempt seemed to have done recently. The caulking around the tub and elsewhere, looked to have been done by a young child. Or, someone who needed glasses. Quite a mess! Inside the tub, the drain needed repair (no plug for a bath), plus, the handle was about to come apart and had serious rust around it. Lastly, the bed...an attempt had been made for a new bedspread, but the rest of the bedding was shabby. There were many pillows, but they were all the same. No choice of different hardness or softness, etc. The mattress was not very comfortable at all. Thankfully, we had to stay over just one night. (We were traveling from one location to our home.) The location of the hotel is good, very near the freeway. Plus, they also accepted pets, which was a plus for us. However, unless I am assured that an extensive remodeling has been done, I cannot recommend this hotel, nor would I stay here again.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We apologize for the inconveniences experienced and will work towards repairing them. We hope you consider giving us one more opportunity to regain your trust as a clean and welcoming hotel.

"Great overnight stay"

4
28/09/2015

Stayed here one night on our way to Bryce. Hotel was easy accessible next to the interstate. Looked like a fairly new hotel, lobby was modern and inviting. Receptionist very friendly. Room was big, nice beds, clean bathroom. Breakfast room was way too small for number of rooms in hotel. We had to eat in the lobby. Across the hotel is a gasstation and a Denny's.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We will be working on remodeling our breakfast area this winter which will allow for more seating space and a better presentation of the breakfast offerings. We hope to see you again soon.

"Traveling with dogs"

5
25/09/2015

What a refreshing change from other similar priced motels. Recently refurbished, clean, inviting & very friendly staff. Good variety hot breakfast. We even bought pillows. Bed was fantastic! Highly recommend.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for posting such a great review. We are happy to hear your stay was to your satisfaction and your dogs enjoyed their visit as well. Our pillows are very popular and we do have many guests request to purchase them as you did. We hope you consider us again during your next visit to the Springville/Provo area.

"Great Location-Not the cleanist"

3
18/09/2015

This was a great area for a half way point from Tucson, AZ to Spokane, Wa. It was a good location with a Denny's and gas station right across the street. Unfortunately our room was one of the worst ones we have stayed at with Best Western. The room didn't even look like it had been cleaned after the last guest. There were stains in the bathtub that were easily wiped up, which means it wasn't even cleaned. There was a sticky substance on the bottom of the lamps and the desk lamp and whiskers were someone had shaved. The floor was sticky and needed to be shampooed. I decided to get new sheets from the desk, because I was worried that maybe even the bed wasn't touched. The front desk was helpful with this. I have never had a problem with BW before and am planning on trying it one more time on my way back home, hoping this was a one time occurrence.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to post an informative and helpful review. I apologize for your room not being cleaned to the standard both our guests and hotel management expects. I have shown your review to the housekeeping staff so they are aware of their mishaps. We hope you consider our hotel again and are very sorry for the inconveniences experienced.

"nice stay on trip to telluride with dogs"

5
14/09/2015

clean comfortable motel for road trip to telluride from seattle with dogs. Nice people, good breakfast, quiet, and a good place to let our dogs out. Rooms large and comfortable. Good internet service.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for posting such an informative review. We are happy to hear your stay was to your satisfaction. Pets are always welcome at our hotel as we understand the inclusion of them into our guest's families. We hope to see you and your pets again soon.

"on the road"

3
11/09/2015

We often stay at Best Western, this was a long day on the road and this motel was conveniently located, easy on/off interstate. Checked in at a930pm, quick and easy, room was comfortable for a "quick night" of rest. Heard a train early but it didn't awaken us. Alway glad for a hot breakfast.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We apologize for the train noise as they do occasionally run during late night or early mornings. We hope you consider our hotel again.