Best Western Hotel Mountain View Inn, Springville

Front desk staff (Management/Owners?) were extremely helpful and kind. It was as if they were waiting for us! Clean laundry room and Gym. Free breakfast in a bright, clean and warm room where we could relax

Sam Patel, Other at Best Western Mountain View Inn, responded to this review
We very much appreciate your feedback and review. Our team is always ready to provide a great welcome and superior customer service to our valued guests, and I am glad that it left a positive impact on your experience with our hotel. Safe Travels :)

I carefully reviewed my experience before writing this as my BW experiences for the past 20+ years have been more than favorable. This was a clear exception. Check in was slow and unfriendly. As a Diamond member I was not recognized. The room was not very clean. Internet was good. Sleep comfort not too good. TV had a good selection. Internet was good. The breakfast was not at all acceptable and was not close to what was advertised. No eggs, no bacon or sausage, no muffins or bagels, some juice substitute that had no flavor and the coffee was weak. A complete waste of money for what was offered. basic comforts of a hotel with breakfast just were not there.

Sam Patel, Other at Best Western Mountain View Inn, responded to this review
As an elite BW Rewards member, your business is very important to us and therefore value your feedback greatly. Direct feedback from our valued guests is vital in helping us deliver a superior experience for you and other guests in the future. Please note that your room was indeed upgraded from a standard queen room to a double queen room. Upgrades are set upon arrival on what is available at check in. We understand your concerns on our breakfast, but eggs and sausage are offered. They are just offered/presented in a different manner from the past. Several different Jimmy Dean breakfast sandwiches are offered, as well as an egg white pita option. I will be sure to share with the front desk staff the feedback on the slower check in process and remind them of the importance of acknowledging and thanking our loyal BW guests such as yourself.

Pros: Nicely decorated for the holidays. Great breakfast considering covid! Cons: Staff didn't recognize membership and it's earned benefits. Had to call Best Western to recieve points after stay. Insisted on regular check out time of 11am rather than honoring the "late check out" benefit.

Sam Patel, Other at Best Western Mountain View Inn, responded to this review
Thanks for the feedback. We are glad you enjoyed your stay with us during the holiday season. Hope to see you again soon.

The hotel is clean, comfortable, staff is very helpful, and the rooms are lovely. I strongly recommend stopping in Springville, UT and staying at this hotel. Its location is perfectly placed along the highway and is easy to find and very reasonably priced!

Sam Patel, Other at Best Western Mountain View Inn, responded to this review
We appreciate you taking the time to complete the survey regarding your recent stay at our Springville Utah property. Direct feedback from our valued guests is vital in helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon during your next visit to the area. Happy Holidays,

I needed a night out by myself and wanted to end it with a hot, long, relaxing bath. Bathtubs are hard to find in hotels, but I found the perfect one here! It was long enough for my 5'10" frame, it was deep, it had jets, and there was enough hot water to fill it. Customer service was fantastic as well. Breakfast was all right, but I'd definitely stay here again because I didn't go for breakfast.

Sam Patel, Other at Best Western Mountain View Inn, responded to this review
Thanks for the great review. We have replaced the majority of our tubs with walk in showers but did save a few for guest such as yourself. Glad to hear that you got some well deserved relaxation, and hope to see you again soon.

Went on a work trip and stopped half way between locations - dirty hotel needs a face lift paint job and overall update the bathroom was filthy - and half painted couches ripped and hotel smells look some where else for a room

Sam Patel, Other at Best Western Mountain View Inn, responded to this review
We apologize for not meeting your expectations and will continue to work hard at improving the hotel and level of service provided.

If this had been my first time staying here I would not return ... furniture broken, shower surround installed wrong, appliances very out dated, tv remote broken. Stagf very uncaring .. Housekeeping did an excellent job.

Sam Patel, Other at Best Western Mountain View Inn, responded to this review
Thank you for your feedback. I am very sorry about this poor experience. Your feedback is vital to know where to look for improvement and we will certainly do so.

We came all the way from Yellowstone so it felt good to stop and get to rest. The staff at the front desk was helpful with a lead to a restaurant. The room was large and the bed was really comfy. The bath was amazing as you can see in the pictures. Totally redone. Wish ours was like this. Great stay and if we are in the area we will be back.

Sam Patel, Other at Best Western Mountain View Inn, responded to this review
We appreciate the review and feedback, and are glad to hear that this part of your vacation was enjoyable and satisfactory. We look forward to welcoming you and your family back again soon.

I was over charged $385 and the management refuses to resolve the issue after assuring us they would do so upon checking out. I've followed up numerous times and even issued a chargeback through American Express. Clearly the manager there, Sam thinks the $385 he scammed from me is worth more than our continued business or a few 1-star reviews. I highly encourage you to stay at any of the other hotels in close proximity. The Holiday Inn across the street is much nicer and far cleaner. We found the hotel to be dirty and the service a little lack luster.

Sam Patel, Other at Best Western Mountain View Inn, responded to this review
While we understand your frustrations, please keep in mind that you made the error when booking on a 3rd party website. To leave negative reviews due to an error caused on your end is unfair and unjust. You have stayed here several times and so must enjoy the experience prior to this incident. We wish you safe travels ahead and encourage you to double check your dates for your future travel when booking.

A great place to stay for the night or a few days. The exterior place looks great. The main reason why we picked this particular hotel was the fact that they had semi parking and was close to our delivery site. We got there late Friday night and booked for three nights. We are best western rewards member. i did not know how to use my points to book a free night so i called customer service. When we got to the hotel, it only listed us staying for one night. The night clerk tried to figure it out but could not. So the next morning we had to get up early to go talk to the front desk. They already had it taken care of by the time we got there. The place was really nice. The room was amazing. It was clean and very spacious. They had a beautiful showier with glass door. The shampoo, conditioner and body wash dispenser in the shower stall was AWESOME. It was so convenience. Definably beat the small little bottles. They gave you a lot of towels and the towels were thick! It was not the thin cheap ones you would find else where. The bed was very comfy. I slept like a baby. They had thick blankets. It Was nice and with a lot of pillows. The cleaning staff was very friendly and accommodating. They cleaned the room and gave us fresh new towels and even come out to tell us it was ready. They had a business center in which I used to print out docs for my delivery. Everything was great about the hotel besides the truck parking. It did not really worked well with longer tractor-trailer combination. But the hotel was across the street from a flying J so we parked our truck there. overall, the hotel was great. I thought it was a bit pricey. But you get for what you pay for. The staff was friendly. We slept good. the noise of other neighbors was not a bothersome. They were also pet friendly with a pet fee of $20 a night. I would come back.

Sam Patel, Other at Best Western Mountain View Inn, responded to this review
Garey, thank you so much for the amazing and informative review. I will be sure to share this with the team so they are aware of your appreciation of their hard efforts. We all hope that your business brings you back to the area so that we cna once again host you. Safe travels :)

My stay at the Springville Best Western was great. The hotel staff were friendly and helpful. The room was comfortable and clean. I miss the pre-COVID hot breakfast and think it would be nice if there were some hybrid-type breakfast so it wasn't just granola bars and packaged breakfast sandwiches. But I do appreciate that there was something.

Sam Patel, Other at Best Western Mountain View Inn, responded to this review
We appreciate you taking the time to complete the survey regarding your recent stay at our Springville Utah property. We are training a few new kitchen members and hope to have them certified soon so that we can expand our breakfast buffet. We understand your concerns and are working hard to address it.

New motel, nicely done, but very cold and unfriendly. Staff was just okay, not real friendly but professional. The hotel itself is dark and kind of cold, lots of signs with rules, regulations etc.. just not welcoming at all.

Sam Patel, Other at Best Western Mountain View Inn, responded to this review
We appreciate you taking the time to complete the survey regarding your recent stay at our Springville Utah property. The only signs posted are for the swimming pool area and the sign requiring face-masks for unvaccinated guests. We apologize if this came across as too much and do hope you will come back and see us again soon.

This BW has a reasonable $20 pet rate charge, unlike some other brand name hotels in the area. Nice grassy area behind hotel for walkies. Only certain rooms are designate pet-friendly, recommend you DO NOT let them put you in a room next to the exit door, or you & your pets will hear the door slam every time someone goes in/out to smoke. Overall, rooms need updating (particularly the bath) but we accept some things in order to travel with our furry kids.

Sam Patel, Other at Best Western Mountain View Inn, responded to this review
We appreciate you taking the time to complete the survey regarding your recent stay at our Springville Utah property. I apologize for the inconvenience of the exit door noise and will have maintenance adjust the closing speed today and check for the cushioning that numbs the noise as they tend to wear over time. We hope you will come back and see us again soon.

Rooms look nothing like pictures at all, smell like pee and are dirty, and the breakfast is terrible like it's from the gas station not even really a breakfast at all more of a snack. The location was okay right off the highway but if I knew they were going to cat fish us with those pictures I would have stayed at the holiday inn which was the same price

Sam Patel, Other at Best Western Mountain View Inn, responded to this review
We apologize for the poor experience. We have a variety of different room types at the hotel and at times they get mixed up during the booking process. Please always feel welcome to ask the front desk about the room types and any discrepancies you may feel concerned about. We assure you that all photos are indeed of the hotel and it's rooms.

The rooms were pet friendly. No carpeted floors. Ideal for pet owners, not ideal for people with small children or pet allergies. There was visible dog hair on the furniture and hard floors. The front desk person at check in as well as hotel security were rude and unaccomodating. The manager Sam was professional, however. Pool was outdoor and had toys to play with which was a nice feature. Breakfast options limited by COVID. Proximity to freeway was great though you could hear traffic and a local train often. 2 gas stations located nearby and only 1 restaurant (Denny's) otherwise you have to travel to find food options. I won't be staying here again for the reasons listed above.

Sam Patel, Other at Best Western Mountain View Inn, responded to this review
Dear Valued Guest, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression that you experience during your recent stay due to the condition of the hotel at that time. Please note that we are in the process of eliminating carpet in all guest rooms, not just the pet friendly ones. And, always feel free to request alternate rooms with our front desk team.

We stayed here with a family of 6. The room had two Queen beds and a pull out couch-sleeper. The only downside to our room was our tv was broken. We loved the pool though. It is outdoor and heated to an enjoyable temperature. Plus there were plenty of beach balls and pool floats provided by the motel and we really appreciate that. Breakfast was good - lots of variety. The shower was nice and modern and they provided plenty of shampoo/conditioner/shower gel in dispenser for a family of 6! We loved the location and would stay again.

Sam Patel, Other at Best Western Mountain View Inn, responded to this review
Thank you for letting us know how satisfied you are with our services and accommodations. We are so happy that you and your family enjoyed your stay, especially the showers and the pool area. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. Thanks for choosing to stay at Best Western Mountain View Inn and we look forward to welcoming you once again.

All staff at this BW were great! You could not ask for a nicer bunch of people. All your staff was very accommodating. Dane, repair guy, cheerfully fixed the heating problem the night we arrived. The 2 young women that checked us in were so nice as was the young man in the morning upon check out. Thank you,

Sam Patel, Other at Best Western Mountain View Inn, responded to this review
Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to do good always for our guests and really appreciative of your generous compliments about our friendly staff. I will be sure to share your comments with Dayne in maintenance so he is aware of his great service. We are glad you enjoy staying with us and we hope to see you again. Thank you very much.

We first stayed at this hotel on the way down from Montana in December 2020. We liked it and decided to stayed there again on the way back up. Clean rooms, clean hotel, and friendly staff. Would stay there again!

Sam Patel, Other at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to share your review and experience. It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are happy to have met your expectations with our friendly services and the cleanliness of our guest rooms. Thank you again for your return patronage, and we hope to impress you during another visit with every level of service.

BW is where we always stay with our pet. This location is easy access and is very clean. We always pick our dog poop...please pick your dog poop too. Not may hotels allow pets and we really appreciate the service of the BW.

Tina M, General Manager at Best Western Mountain View Inn, responded to this review
Hi 302march2021, Our management and staff would like to thank you for giving us a fantastic opportunity to serve you well in every way possible. It is our earnest desire to keep you satisfied with our services, cleanliness, and our amenities. Thanks for choosing to stay at Best Western Mountain View Inn and we hope to serve you again soon!

Probably one of the biggest rooms we stayed in. Right off the highway. Nice showers and great beds. The service was excellent. Great place to stay. They do not have an indoor pool. When its hot out no big deal.

Tina M, General Manager at Best Western Mountain View Inn, responded to this review
Hi brianwheeler2021, Thank you for letting us know how satisfied you are with our services and accommodations. We are so happy that you enjoyed your room especially the showers and the bed. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. Thanks for choosing to stay at Best Western Mountain View Inn and we hope to serve you again soon!

The bedroom area was great and the bed was super comfortable. The bathroom looked like a bad remodel that ended in the paint primer stage. Quite an eye sore. But the shower was awesome. This hotel is right across from a Flying J off of a major interstate, so don't expect much quietness. Friendly and accommodating staff. We felt having a jacuzzi suite for just over $100 was a great deal. Not the “best” Best Western we've stayed in, but we would stay there again.

Tina M, General Manager at Best Western Mountain View Inn, responded to this review
Dear Valued Guest, We are indeed grateful that you find your room great and comfortable. On the other hand, we apologize that you encountered some shortcomings during your stay, especially with the paint. Actions shall be taken to improve everything on priority and you can have a better stay next time. Thank you again for your feedback, and we hope to be able to exceed your expectations in the future!

Room not worth extra money. Jacuzzi poorly maintained, partially remodeled. Exterior and lobby beautiful. Bathroom only had primer on walls no paint, exhaust fan didn't work, tub faucet leaked. In room coffee maker didn't work. Found charging cord from previous guest. If a room isn't fully remodeled why make it available for reservations?

Tina M, General Manager at Best Western Mountain View Inn, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take all reports of lacking service and your feedback for improvement, particularly with the condition of the hotel and the amenities. Actions shall be taken to improve everything on priority and you can have a good stay next time. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us. Kind regards.

Gentleman who services the desk in the morning is very unfriendly. Our toilet was clogged all night, the room light only flickered and there is no option for late check-out due to COVID. Despite staying at other hotels and not hearing the same.

Tina M, General Manager at Best Western Mountain View Inn, responded to this review
Dear Valued Guest, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We are apologizing for the behavior that our staff showed during your stay with us. We do not tolerate such kind of behavior from any of our staff and management. At all times we will provide an efficient, friendly, and helpful service to all our customers. I am sorry that we failed to do this during your most recent stay. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.

I stayed one night Friday Nov 13th. Got up early and checked out at 5:30 am. Paid with card the $85 rate plus tax. Got an additional surprise bill on my credit union account for $37.50 for towel replacements. Called to dispute this fraud twice. I took no towels, locked door when I checked out and can't imagine how they went missing. All I know is I didn't take anything.

Tina M, General Manager at Best Western Mountain View Inn, responded to this review
Dear Valued Guest, Thank you for your feedback. We apologize for the situations you encountered during your stay. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Know that we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

I was frustrated after staying with BW Mountain View Inn. First, I needed to cancel my reservation one night, after staying three. I called 30 minutes late and they would not budge on the 24-hour cancellation requirement. Second, even considering the COVID pandemic, breakfast was meek and options extremely limited. Finally, the bathroom shower leaked a lot onto the bathroom floor leaving a large, dangerous puddle when getting out. I am hesitant to stay at this hotel in the future for these reasons. I would recommend the Microtel nearby. Other than the above-mentioned complaints, the place was clean, functioned, and service was mostly polite except for allowing some cancellation flexibility.

Tina M, General Manager at Best Western Mountain View Inn, responded to this review
Dear Valued Guest, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. We are sorry to hear about your concerns regarding the lack of breakfast service, we are trying our best to minimize social contact among people for the safety of all our client. We will surely have our full breakfast services when things go back to normal. The health and safety of our guests and associates is our top priority. and we thank you for taking the time to share your experience.

The person who checked us in was poorly trained. There is no elevator in this Inn. We had a spacious room with modern decor, two comfortable chairs, a mini-fridge with freezer, and a microwave. The floor creaked when we walked on it. The bathroom was well lit, with plenty of counter space. The shower head was good. The bed was comfortable but sloped to one side. We had some freeway noise, but it didn't keep us awake. We were given a horrible breakfast of yogurt and packaged sweet rolls during the pandemic. At least they could offer hard-boiled eggs and some milk.

Tina M, General Manager at Best Western Mountain View Inn, responded to this review
Dear Valued Guest, Thank you for giving us the opportunity to provide you a clean stay and that the amenities were to your liking. I am sorry to hear that you did not thoroughly enjoy your stay and the breakfast options. I want to let you know that we take your feedback to heart and are reconsidering having some updates on the available choices. In regards to the front desk staff member I will address your concerns and make sure this behavior doesn't happen. Thank you for bringing this to up and we look forward to serving you again!

Check-in clerk was very helpful and speedy with the check-in process and was amiable and welcoming during the process. The room was fresh and very clean, air conditioner was very efficient, bathroom sparkling clean, nice towels. Bed was very comfortable, and that's saying something since my back doesn't like most motel beds. We loved our stay here!

Tina M, General Manager at Best Western Mountain View Inn, responded to this review
Hi runnergirlsince13, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to do good always for our guests. We are really appreciative of your generous compliments about our friendly staff, clean rooms and bathroom, and comfortable bed. We are glad you enjoy staying with us and we hope to see you again. Thank you very much.

Very clean and safe, recently updated, well maintained. Courteous and helpful staff. Near many amenities. They are very pet friendly and despite being near the interstate, it wasn't noticeable. We would stay at this property again.

Tina M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Hi whitewolf505, It means a lot to us that you've taken the time to share many positive features of your most recent stay with us. Your five star review is greatly appreciated. Thank you for your compliments to our staff, and high standards of cleanliness and hospitality. We thank you so much for your business and we look forward to your next visit. Thank you very much.

I disagree that the place was old and outdated. In fact, when I got there, I made a point to ask the deck attendant (who may have part of the family) how old the place was. He said 1972. I was surprised how updated the lobby looked with some Indian (not native American) accents especially over the entry door. He commented that they are continually updating. The only down side was its' proximity to a truck stop so there was that extra noise, but we did have a room facing the stop. This is in a more industrial area south of Orem.

Tina M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Hi Tom H, Thank you so much for your heartwarming review. Thank you for your appreciation for our staff, our service and our hotel. We are happy that you had an amazing time and enjoyed our place. We will also be working on your observations and we promise a great stay next time. Thank you and we look forward to serving you again.

We were very pleased with this hotel and the grounds. The breakfast was a variety of wrapped items for our safety during the pandemic and the selection was good and tasty. The room seemed clean. My only complaint is that I wish the check-in could have required fewer papers and a person wearing a mask. I had to fill out and sign two papers, all the while standing next to someone without a mask. We stayed at 2 other hotels during this trip and their check in process was more contactless.

Tina M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Hi Sandi N, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are happy to have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding the check-in process, so we are aware of the areas we can improve and adapt to our guest's many different needs. We hope to impress you during another visit with every level of service,. Thank you very much.

Old. Out dated, smells. Owner seemed like he didn't care if you stayed there or not. Next to a truck stop, its very noisy, a lot of traffic around this location. Its expensive for what you really don't get.

Tina M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Dear Valued Guest, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression that you experience during your recent stay due to the condition of the hotel at that time. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. Know that actions shall be taken to improve everything on priority and you can have a better stay next time.

If you value your privacy then I wouldn't recommend this place. However the entire experience was good until the checkout date. When the staff enters your room with no announcement or knock and catches you in a compromising sexual situation it definitely says something about this location and the training of their staff. Had that incident not happened I would have recommended it highly. My privacy is important to me and it should be unacceptable from any organization to allow this type of behavior. When it was reported they quickly tossed it to the side as nothing. So on top of the privacy issue or lack there of, their problem resolution skills are severely lacking or not present at all.

Tina M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Hi rf542020, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. In regards to our staff, I will address your concerns and make sure this behavior doesn't happen. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.

The staff was extremely welcoming and helpful after our long day on the rainy busy freeways. The hotel is close to the freeway for easy access but far enough away to not hear traffic. This was at the start of the coronavirus scare so the Best Westerns had advertised limited breakfasts to go only but we were very surprised that the variety was exceptional, filling and the staff was very friendly! We will definitely stay there again on our travels to and from NV for the winters.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for the feedback and rating. We appreciate your patience and understanding during this pandemic period. Our staff is working hard to keep things as safe and comfortable for our guests as possible and we have been getting good information from our corporate team at Best Western and local officials. We look forward to welcoming you back during more normal and less stressful times.

They took advantage of the virus scare,, Price jumped over what was on line Room was dark as a dungeon floor squeaked and flexed like falling through AC/heater rattled and roared , had to be turned off. No elevator,, had to carry up stairs...

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Please know that rates online and at the hotel are always the same as brands require parity from the hotels. We have also drastically reduced our rates for the coming weeks due to the pandemic and lower travel volume. The front desk is always ready and willing to assist with both luggage and also room changes if need be. Please feel free to seek the front desk staff out for help in your future travels. Please stay safe and take care.

I have stayed here several times. I'm still surprised by how convenient to the Interstate it is. We had a very large room facing away from the highway. It had a great shower, a separate coffee preparation area with very good coffee from a coffee pod type of coffee maker. We old folks appreciated the good lighting, good pillows and bed, convenient end tables, easy chair with ottoman, control of room temperature. The breakfast room had ceramic dishes and metal flatware, with yogurt, jam, breads, hot food such as eggs with vegetables and French toast. I'm sorry there wasn't cooked oatmeal. Hand sanitizer was available. The attendant had a bad cough. The desk clerk seemed indifferent and did not offer a welcome pack. With all of that, we will stay here again when it is convenient.

Tina M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Hi danwD9400SW, Thank you for taking the time to share your review and for always choosing our hotel. It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much.

Our room which faced away from the highway was very large; one of the best showers; a separate coffee preparation area; above average lighting; coffee pod coffee maker with good coffee; ceramic dishes with metal flatware; good selection of food except for no cooked oatmeal; easy chair with ottoman; nice end tables; indifferent evening desk clerk; coughing breakfast attendant who was pleasant.

all great, would recommend; enjoyed the room, pet friendly,. Also good breakfast and nice staff. Good location right off highway. Comfortable beds and guest room is roomy, good shower. Fitness center looks good but did not use.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We are very grateful of you taking the time to review your stay with is and provide valuable feedback. I will be sure to share your comments with our team at the hotel, so that they are aware of the effects of their hard work. We hope to see you again.

I was staying at this hotel last evening and the check in by Caitlin went great. Very good at customer service. I went to my room and got a good nights sleep till 7:16am when housekeeping (Denise) came knocking to check the room for occupants. I answered the door and she just walked away saying 1rst check. I said , thank you for waking me up. She rudely replied your welcome and walked away laughing.. I tried to get the general managers on the phone or at least an email to no avail. I went back to my room and when we were confronted by the housekeeper (Denise) again and I explained how inconsiderate this type of behavior was when she went on to say it's as easy as putting a do not disturb sign on your door. I have stayed at many best westerns and have never been so, insulted by someone at a best western. Denise was rude made me and my lady feel real uncomfortable and we checked out early even though my stay was not to be done till noon. If you visit this Best Western watch out for the most rude person in Utah. I still want to talk to the general manager and explain what happened and at least tell them how things go at this hotel while he is a way. I got dirty looks from other housekeepers and the front desk dude seemed very fearful of this lady you have working for you. I won't let this go till someone contacts me and resolves this matter however they wish to do it. An apology is all I want. Because no one deserves to be treated like this ever anywhere.

Tina M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Dear Valued Guest, I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations, and hospitality. In regards to the housekeeping staff, I will address your concerns and make sure this behavior doesn't happen. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

What sets this Inn above other hotel chains is that the rooms are much larger!! The bed was so comfortable, the hot breakfast was good, and the staff was great! We also appreciated that the AC/heat was not governed or on a motion dectector.

Tina M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Hi Kathy B, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to do good always for our guests. We are really appreciative of your generous compliments about our comfortable bed, good breakfast and great staff. We are glad you enjoy to stay with us and we hope to see yo again. Thank you very much.

The best part of our stay here is the free breakfast! Rooms are nice and clean but bathroom small! Lobby area very cozy, nice fitness room and small laundry room with two washing machines and two dryers.

Tina M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Hi bjmor6700, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Have a great day!

Great place to stay that was able to accommodate family of 6 without needing multiple rooms. Room was clean although carpet had several stains that looked like paint and wax. Bed cover on one of the beds was torn. Other Areas of Hotel shown signs of age, some of the couches in hallways. Television would shut off at random like it was on some type of timer, but was unable to find out why. Hotel staff only had toothpaste toiletries for those like me that forget basic toiletries like deodorant or toothpaste or toothbrush but front desk only had toothpaste. Continental breakfast was good. Rates were comparable to other hotels in the area.

Tina M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Hi Casey R, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities and breakfast were to your liking. We will also be working on your observations such as the bed cover and the TV. Thank you and we hope to impress you during another visit with every level of service.

a great get away to have a little alone time with my fiance, the hot tub is relaxing. It was a very professional look overall, and the from desk people get things done promptly. Its definitely something to keep coming back to.

Tina M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Hi d2necromancer, Thank you for taking the time out of your schedule to write a survey and then also to rank us so high we greatly appreciate it! Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. We hope to see you again soon. Thank you very much.

Best Western Springville Utah Rocks. Great staff great room besr sleep in a long time. Beautiful quiet and everything was clean i will be back several times for business will only stay there! Great Breakfadt

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks so much for the review and feedback. We are somewhat confused however due to the very positive comments, but low ratings. We are glad to hear that your return business has been earned however.

Had a nice nights rest here on our way back from St George. Room was clean, especially for a pet room. Breakfast was average, for a Best Western motel. Bed was very comfortable, plenty of channels to pick from on tv. Would stay here again.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We greatly appreciate you taking a moment to complete this review regarding your recent stay at our Springville Utah property. Pets are always welcome at our hotel and we are glad that both you and your furry companion enjoyed the experience. We all hope to see you again soon. Safe Travels and Happy Holidays,

We stayed here on our road trip south for Thanksgiving. It was a comfortable hotel and the desk clerk was nice. The room was clean and roomy. Internet was good and we had no problems charging our devices. There was a slight “smoking” odor although the hotel is no smoking. The door knob lock could not be double secured from the inside although it was locked and there was the extra lock above the knob. We enjoyed our stay here. I especially liked the breakfast having real ceramic cups and real flatware. I'd stay again.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us and provide feedback. We are indeed a non smoking hotel, but at times some people do not obey the hotel rules/policies, and we apologize for that inconvenience. We hope to see you and your family again in the future. Happy Holidays!

I enjoyed Mt view however I was disappointed because the in room jacuzzi did not work correctly. The motel was easy in and out from the freeway with plenty of well lighted parking. The freeway noise was not a problem.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for the feedback and rating. We have had maintenance look at the jacuzzi tub and he has it working in top order. We apologize for this inconvenience. In the future, please always feel free to mention such items to the hotel staff. We do have two of these suites at the hotel and can help switch rooms if need be or possibly quickly rectify the issue.

Close in to the freeway -easy to find and access. Good hotel and met BW standard for service, room and amenities. Only 1 restaurant across the road to have a meal. Good service and food at this Denny's - not far, but only choice for food. Would stay again on a trip through the area.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We appreciate you taking the time to review and comment on your experience at our hotel. We are glad to hear that your stay was satisfactory and that we have earned your return patronage. We look forward to your next visit.

As always a great experience at the Mountain View Inn. The room was clean and the new shower stall was great, although it did leak at the bottom. Reported to staff at check out and they said they would take care of it. Breakfast was a bit disappointing for the lack of hot items gto choose from.

Tina M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Hi Gerrypiche, Thank you for taking the time to share your review and experience. It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are happy to have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast services, so we are aware of the areas we can improve and adapt to our guest's many different needs- we will definitely add more to our selections. Thank you and we hope to impress you during another visit with every level of service

We stayed here for 1 night and have to say we were very impressed. No, it is not a brand new hotel, there are some places where you can see a little wear and tear but we found our room to be very spacious, comfortable and had everything we needed. The hotel breakfast was great, everything was hot and tasted very fresh. Even the scrambled eggs were very good and didn't taste like they were powdered eggs, which is typical of hotel breakfasts. We would go back if we are ever in the Provo area.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We greatly appreciate your review and feedback and are happy to hear that your experience was positive. We look forward to welcoming you back during your next visit. Safe Travels!

As always a great experience at the Mountain View Inn. The room was clean and the new shower stall was great, although it did leak at the bottom. Reported to staff at check out and they said they would take care of it. Breakfast was a bit disappointing for the lack of hot items gto choose from.

I stayed at this hotel while attending a conference at BYU. I got to the hotel after a plane ride and driving in from SLC and feeling very unwell. Even though I was at least an hour early for my check-in, the clerk at the desk got me into a room immediately. It was a terribly hot day and my air conditioning in the room was not functioning. I had a small room on the 2nd floor. I said something to the clerk and he had it checked out and the next day it worked much better. It was a great room, next to the stairs and very quiet. My air then started to make noise(banging while running) and I reported that malfunction. It was quickly taken care of to my satisfaction. My tv, on my last full day, froze onscreen and the clerk and the desk again came to my rescue. I don't think it is fair to judge a place on things that just happen, but better to observe how they react to what needs to be done. In that respect, they were excellent. The pool was outside and one evening, after class, I went to take a swim and was bombarded by a father and his kids-who he had given slingshots to-and driven from the pool. But this was not the hotel's fault-just the dad who sat on his cell phone while his kids shot water-filled hacky-sacks at me. However, the pool was very nice, until the incursion.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us and provide such detailed and valuable information. We are always working hard to improve the hotel and the level of service and are happy to hear that the issues experienced were all addressed in a timely and satisfying manner. We hope to have another opportunity to host you.

The location was nice. Our room was very quiet in spite of major roadways nearby. The room and lobby were well decorated the breakfast room was well decorated. The breakfast had plenty of good supplies to choose from and had real plates and real silverware, quite impressive. The only drawback was that there was no elevator but it's only two floors. However if you're handicapped be sure and request first floor!

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you so much for your review and feedback. We are happy to hear that you enjoyed your experience at our hotel and we look forward to hosting you again in the future (in a first floor room). Safe travels ahead.

The Good: We were able to have a room ready before the standard check in time. The breakfast room had ceramic plates and cups instead of throw away paper. The attendant was able to provide black tea the day after we requested it. The Bad: We were staying for seven days and so brought lots of refrigerated food with us. The refrigerator, which did not have an adjustment, froze our food and we had to replace it. The desk clerk would not reimburse us for our cost. He gave us bonus points which he said would cover one nights stay at a BW. However, when we tried to use it, there was no record of it. Standing at a check in desk, it took 45 minutes talking to the central Rewards office to finally resolve the issue. Also we reported that the refrigerator was leaking water, dripping on the new food we bought. We were told they would replace the refrigerator, but they did not and it kept dripping. The linens and towels were frayed. The shower did not have a non-slip surface or a grab bar. I hope this is not a trend as we have been going to BW motels for 30 years and over the last year we have had three problems.

Tina M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Dear Valued Guest, Thank you for sharing this experience with us. I am happy to see the high rating and to read the pros of your experience especially with our staff and breakfast, yet I regret to hear of your dissatisfaction with the condition of your room especially with our refrigerator and the towels during your most recent stay with us! Your comments and feedback will help us to recognize our strengths and improve upon our weaknesses. Thank you and we hope you allow us another opportunity to exceed your expectations on your next trip to the area.

third floor- every step in the room had a loud squeak. The bed squeaked getting into it- very loud without "using" it. Shower tub squeaked, felt like I was going to break through it. Room is in need of major repair. Will not stay here again

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for the feedback. We are only a 2 story hotel and our beds are brand new so seems as though hotels could be mixed up. We will still continue to work to improve and hope to see you again.

There is nothing particularly bad about this hotel but it has seen better days. The cheap fiberglass tub enclosure creeked horribly when standing under the shower and making any movement. I am glad I was not in the room below! The breakfast was very good and the window in the room actually opened, something pretty rare these days. The bed was comfortable, the TV was good sized. Not bad overall but it could use some paint and TLC.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for the feedback regarding your stay with us. We are working hard to improve the hotel and are constantly looking at ways to upgrade the property. Your comments will help us focus on areas in need of improvement.

The room was larger than expected, the bed was comfy, there was a wide variety of breakfast items. The bathroom needs updating-our shower caulking looked like it needed to be redone, the towels did not appear to be to the high standards of Best Western, and the color was horrid, the ceiling looked like there might be mold forming.

Tina M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Dear Valued Guest, Thank you for providing us with feedback from your recent stay. It's great to hear great feedback about our rooms, however, I do regret that you experienced some shortcomings during your stay especially with the bathroom and the ceiling. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. Thank you again for your feedback, and we hope to be able to exceed your expectations in the future.

I have stayed at this BW before and I still wasn't disappointed. My room was spacious and clean. AC was old but working. The pool was refreshing and a great way to loosen the joints. Was thanked at arrival and departure for picking BW.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for staying with us again and for posting such an informative review. We are glad you enjoyed the experience and we hope to see you again in the future.

The stay here was very nice. The service was good and customer service was adequate. The breakfast was fresh and tasty. Check in and out was seamless. They made the stay very enjoyable and I cant wait to visit again!

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We appreciate your comments and feedback and will continue to work hard at providing a clean and welcoming hotel.

The only bright spot was the front desk girl who was outstanding and very helpful. Rooms need a major remodel. They need to move the trashed cars, one with two flats off the property. This is the kind of place that gives Best Western a poor reputation.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for the feedback. We will certainly consider your comments as we continue to work on improvements

Drove from Boulder, CO after dropping my daughter at CU to this hotel. Great one night stay on our way back to N. California. We wanted to drive Highway 70. Drove 80 on the way. In and out check in because I checked in in advance. . Right off of the freeway. The hotel was not crowded. Since I checked in in advance, after 9.5 hours of driving we received our keys quickly and settled in for the bottles of wine we picked up before Utah, Not to worry - a liquor store across the street but it was a Sunday so I imagine some strict Utah laws. :)

Tina M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Dear Valued Guest, It is really nice to know that you liked the stay, services and that you found our location to be convenient for you. We are delighted to hear that you had a pleasant and comfortable stay. Thank you and we look forward to serving you again on your next visit.

The exterior of the building makes it look like it would be a nice, cozy place. However, it is very neglected. Squeaky floors, bathtub insert doesn't fit so it make a lot of noise, cement around the pool is falling apart, and bugs in the rooms. Was not impressed!

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
I am very sorry about this poor experience. Maintenance and housekeeping will be looped in immediately and we will be working hard to improve.

This was your typical average hotel room for around $100/night. Good breakfast, clean room. Husband said it smelled old. We had a room next to the outside door which sucked but that was just bad luck.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for taking some time to let us know how we are doing. Please always feel free to let the front desk know if your room location needs to be changed. We will always try our best to accommodate. Safe travels ahead.

We always stay here when we go to Utah to visit family. This place is always clean and the staff is excellent. There breakfast is great with a large selection. Rooms are clean and the beds are very comfortable.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Sherry G, thank you so much for your return patronage and for taking the time to comment on your visit. We always enjoy seeing familiar faces as it lets us know we are working hard in the right areas. We will continue to do so, so that your next visits are just as enjoyable.

We travel with good kids and a good dog. We don't need fancy but, clean and comfortable is needed as we put long days in on the road and need to chill. This hotel exceeded our expectations with friendly, professional service and a very comfortable room. The bonus of a nice pool and close proximity to good food we could bring back to enjoy pool-side really made our evening relaxing.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you so much for taking the time to review your recent stay with us. We are so happy to hear that we helped to make it a memorable experience and that your family and fury companions all had a blast at our hotel.

This room was huge, nicely furnished, oversized bed. AND it was pet friendly. Both our lab and german shepherd were easily accommodated. The room is near the back exit. Outside is a “mini” meadow to explore both nature and its, shall we say, byproducts. Great service.

Tina M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Hi 1455 North 1750, Thank you so much for your recent feedback on your stay with us at the Best Western Mountain View Inn. We really appreciate your five-star rating and kind words. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five star experience

We were in town for a nieces high school graduation. This room was paid for us by a family member so I didn't have much choice. Having stayed in a best western plus that was pretty bad I didn't have high expectations. The beds were very comfortable and that bedding was good quality. The pillows were comfy and normally those are always bad wherever you go. Everything was clean and practical. We had a slight mishap with the bathroom door locking on us but that was easily taken care of. There is no elevator. I would not hesitate to stay again if I was in the area. This was an excellent best western. It wouldn't take much to make it a plus.

Tina M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Hi ckbodkin, Thank you for sharing your heartwarming review. It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our hotel and we were able to meet your expectations of cleanliness and service in our hotel. We appreciate your your five-star and we can't wait to serve you again.

All in all the place is not that bad however I felt it was overpriced. The room had been updated but the workmanship was poorly done. The bathroom was too small and rather than update the room with a better mattress, they simply added a foam topper instead.

Tina M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Dear owenm15 Thank you for taking the time to write this review and share your experience. We appreciate that you've taken the time to share the things that we need improve. It's important for us to impress our guests and your comments will make this goal that much more attainable. It is our sincere hope that you will one day return to see how your comments have affected our direction in reaching our ultimate ambition of giving each guest a five-star experience.

No heat in first room, clerks answer was a space heater and blankets. Tromping upstairs brought us to the front desk at midnight for earplugs that were not available. New clerk showed us to a vacant room with a noisy heater but at least it worked. Both rooms had problems with cleanliness. Passed on showering in handicapped shower with dirty and missing grout.

Tina M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Dear Mark, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. Thank you for pointing out the issues with the tooms and shower so that we can work to improve upon this aspect of the guest experience at our hotel. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. We do hope to serve you again soon so that we may change your opinion at our hotel.

checkout, took too long, no receipt, no email of receipt, no apology! Breakfast room not open, Only saw two people working hotel, check in and checkout. Checkout reception girl, was over her head, I still don"t have a receipt !

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Dear Virginia, Thank you for taking the time to share your review. Please accept our sincerest apologies for the issues that you experience during your stay in our hotel. We take all reports of lacking service and issues with amenities and accommodations seriously, particularly the receipt, breakfast and our services. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

They tried to fine any way to squeeze more money out of you. When asked for extra towels or silverware it seemed to be a burden. The hallway and common areas smelled like cigarette smoke and/or body odor. My kids liked to sleep in so housekeeping would pass the room in the morning. When we left in the afternoon we came back to the same room. We had to empty our own garbage and get new linens

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Dear Scenic43641010976, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I am so sorry for the misunderstanding and inconvenience that you experienced during your most recent stay. We will speak with our staff and ensure this won't happen again. Regarding the smelled smoke in your room and when a situation like this occurs, please address it immediately so we can clean and disinfecting to restore the clean smell of our accommodations. Your feedback is very important to us and are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience.We look forward to showing you how we have learned from your experience.

We stayed at the Best Western Mountain View Inn for 3 nights. The hotel and rooms are very nice and modern, not like other hotels for the same price range. The room was spacious and clean and the bed was very comfortable. The room even had a huge flat screen TV with tons of channels which was nice to unwind at the end of the night. But best of all the room had an amazing view of the mountains! The complimentary breakfast was wonderful. Lots of options like sausage and eggs, cereals and pastries, and even a waffle maker! They had rotating breakfast options each day during our stay which kept things interesting. The food was always fresh and hot, and they used REAL eggs, not powdered like a lot of the complimentary breakfasts at other hotels. You can really tell that they care and go the extra mile to make your stay comfortable and enjoyable here. Definitely recommend!

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Dear Thank you for taking the time to leave a review and for the recommendation. We are glad to learn that you had a comfortable and convenient experience. We are happy to hear that you enjoyed our service and breakfast! Your kind compliments mean so much to us, and we thank you for taking the time to share this review. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.

Located next to main route of travel, wonderful staff and large, modern rooms. The room was exceptionally clean, and had every amenity. The hotel staff were very helpful, and professional. The convenience of a truck stop across the road was very helpful to us as we needed additional items for our travel not normally found at a convenience store.

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Dear Don520, Thank you for taking the time to let us know how you enjoyed your stay with us! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. I am glad that our location to be convenient for your needs. It was a pleasure serving you and we hope to see you again on your next visit to the area!

Great service, fast check on great price very comfortable beds. Large rooms. Felt like home. Breakfast was hot and fresh with attendant constantly bringing more fresh sausage and eggs.coffe was great.

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Dear Navigator25955668733, Thank you for sharing your heartwarming review. It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and great service from our staff. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again!

This place looks good from the outside. The furniture is decent. The rest of this is a polished turd. Half baked home maker grade remodeling. Staff that likes to cuss you out for taking “their” parking spots. Not to mention the dozen non plated vehicles that look like they are straight from a chop shop.

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Dear Excursion44885399185, Thank you for taking the time to share your review and for appreciating our hotel and amenities. I am very displeased to hear of what you have been treated by our staff or that any misunderstandings regarding the parking spots. We will reach out to our staff and ensure this will be addressed and will not happen again. Thank you so much for bringing this matter to our attention and we hope you'll reconsider staying with us again.

We only mentioned we were going to be there over our anniversary and when we arrived they had done up the whole room. These people are wonderful. I would stay here every time just because of this. The placed is clean and inviting. the rooms are well taken care of and the staff is over the top when it come to customer support.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We are glad you both enjoyed your special day and that we could be a part of making it a great memory. Thanks so much for the great review and we all look forward to your next visit.

The rooms are modern and clean and the hotel feels welcoming. The surrounding area is quiet and serene with great views of the mountains. I really enjoyed the breakfast which has fresh fruit and eggs with spring veggies and sausages and they use real ceramic plates. I enjoyed with stay here and I will always return when I'm visiting

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks Hussain M. for leaving such a great review. We have been working hard to improve our hotel and results have been very positive. Our breakfast has been very much noticed with the new style of fresh eggs being offered with a mixture of spinach, onions, and tomato. And yes, ceramic plates and real silverware do make a notable difference when enjoying breakfast. We look forward to your next visit and wish you safe travels.

I had briefly mentioned that we were celebrating our anniversary. Upon arrival to our room, with found the room decorated really cute. They had made flamingos out of towels that were sitting on the Jacuzzi with a rose. They spelled out I love you with towels on our bed. There were champagne glasses, Hershey kisses and roses all over the room. They also gave us a really cute anniversary card. My only complaint would be the breakfast. Dumping sausage out of a bag from the microwave wasn't appealing, nor was the eggs being dumped from a dirty looking pink plastic bowl. But overall, the place was great! I'll be back !

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
First off, Happy Anniversary! We are glad we were able to help celebrate such a great and special occasion. Bobbie is our head housekeeper, and she enjoys doing cute subtle things when she can. I am very sorry about breakfast not being served as both you and us expect. I will be sure to mention this to our breakfast attendant and also monitor her performance to avoid this from reoccurring.

Staff went out of their way to make me and my family feel at home. Rooms were clean and breakfast was great! They even had an iPad for customers to use while eating breakfast. #awesome Also, the manager was very friendly, and you can tell he cares about his customers and staff.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We so greatly appreciate you taking the time to review and rate your experience at our hotel. We are glad to hear that you enjoyed your stay and our breakfast offerings. Guest feedback is the most productive tool in improving our hotel and staff and we will keep working to do so. Hope to see you again soon.

This BW is a bit outside the center of town, but is a wonderful place to relax at the end of a day. There are family style restaurants right there. The breakfast was just fine. Very nice staff. It's just a 10-minute ride from Brigham Young University in Provo.

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Thank you very much for your commendations Jules996!We appreciate your awesome compliment to our staff and our hotel. Thank you for the five star review and we look forward to your next visit.

Housekeeping was eager to get us out of our room so they could clean, so they harassed us 3 times before check out. We had the Do Not Disturb sign on the door, but that was obviously invisible to them. Go Clean Another Room!!! We are trying to sleep and relax.I would have given 0 or 1 star, but the lady who checked us in at 1am, after we drove for 10 hours that day, was very friendly and accommodating. She deserved 4 stars, but the rudeness of others killed that positive experience.We were on the ground floor, next to the exit door, so we started hearing the door open and slam around 6am (4-5 hours after we got to sleep). That was much easier to ignore than the housekeeping at the door, then on the room phone, then on the room phone again "Will you be checking out today?" "Yes!! But it's not time yet!!"Unbelievable

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for your comments regarding your stay with us. We apologize for the poor experience and understand your frustrations very much. Please note the that Do Not Disturb signs serve a dual purpose. One side does indeed say Do Not Disturb, while the reverse side states Please Make Up Room. Our housekeeping reports show that this side is what ways on display. I will bring this up in our next housekeeping meeting to ensure the staff has a better procedure for returning to rooms that are still occupied. Unfortunately, all pet friendly rooms are located by immediate secondary exits, which is why you were assigned to that specific room.

After a long trip, I was treated very well at this BW. When I arrived very late, the staff was prompt in getting my room for me. The rest I got was awesome! The breakfast hit the spot for me and I hit the road to my next BW down the road!

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Hi David, Wow! Thank you for great feedback and for giving your stay a five star! It means a lot to hear from guests who are satisfied with all of our services and amenities. We look forward to serving you again!

Great staff but that is it. The property is tired and needs a major face lift in the rooms and hallways (room doors too) The exercise room has four machines of which two do not work and one is in a sad state of repair. The internet was good but the breakfast only OK and the coffee....ugh! There were four couples in there at the same time and we all agreed.......bad gas station coffee!

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Hi Carnarvon50, Thank you for sharing your experience, and we are sorry to hear that you were not satisfied with the condition and cleanliness of the hotel your guest room at that time. This is certainly not the kind of experience we would like for our valued guests to have .I do thank you for bringing this matter to our attention and I assure you that we are addressing this issue such us the rooms and hallways and to improve our breakfast for convenience in future visits.

Easy access from I-15, very clean rooms, fast internet & friendly and helpful staff.It's not overpriced for the amenities.The heat didn't work in our original room, but were efficiently moved to another room.

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Hi Beverly , Thank you for sharing your feedback! It means a lot to hear from guests who are satisfied with all of our services and amenities. We are so glad that we were able to provide an great accommodation.We will also make sure everything is working including the heater on every room. Thank you and we look forward to serving you again!

In August we needed to travel to Springville, Utah, for a family event. My husband is disabled and in a wheelchair, and Tasha at the front desk went out of her way to make sure all our needs were met. She placed us in a room on the main floor, close to the front door. Though there were no suites on the first floor, Tasha placed my daughter and her family, who were traveling with me to help out with my husband, directly above us on the 2nd floor so she was close to lend a hand. Tasha couldn't have been more helpful and made an otherwise complicated trip much easier. Thanks so much! We will definitely be staying again in the future! You should double Tasha's salary! She's a keeper!

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Hi grammajopaul, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. We thank you so much for your business and we look forward to your next visit.

We have stayed at this property several times in past 5 years. We travel from WA state to AZ to visit kids/grand kids. Never have had any problems, front desk very helpful with directions, and very friendly.Highly recommend this property is traveling in UT!

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Dale L, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

We stay here several times a year as we have family in the area and choose to have our own room with some privacy rather than be part of the giant slumber party who has to make an appt. to take a shower, if there is any hot water in the morning. It's always clean, quiet and the staff are wonderful. Once, when we were staying for a week, I asked why we couldn't use our points for the stay and the young man at the desk told me it wasn't possible to use them when reserving our room online but I most certainly could use them. Because we stay at a Best Western whenever we go anywhere, we had lots of points. Our week didn't cost us a dime. Had I not asked, I would never have gotten an answer that was most definitely to our advantage.

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Road44276618931, Thank you for your kind comments and 5 star rating of Best Western Mountain View Inn Hotel ! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. On behalf of our entire staff, we thank you for your business and we hope to see you again.

As always, the Inn was an excellent choice for us and our two dogs. Reception was friendly and efficient. The room was very clean and well presented. Ask and received quick access to outdoor door for our dogs. Overall, an excellent stay again. Thank you!

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Excursion24281042793 I am excited to hear that we have been an important part of your travel convenience. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

Stayed one night passing through the area. My wife is a rewards platinum member. We got an upgrade and the room was nice, clean and roomy. The only thing that was a little problematic was the road noise. Luckily I had a white noise App on my cell phone. To be fair most hotels that are along interstates have road noise. If your not affected good place to stay.

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
William H, We strive to give you a wonderful experience, and I am very happy to discover that you enjoyed your stay; though I am very sorry for the inconveniences that you encountered due to the road noise. We want you to enjoy a peaceful and comfortable stay, but we cannot control over the noise. We wish you would have informed the front desk staff regarding this matter, so we can transfer you in a room that suits your comfort. We hope to see you again when your travels bring you back to the area!

Moab's downtown is so interesting, you lose out if your lodgings are located further out, on the edges. We loved being able to walk to good restaurants and to browse in shops. This hotel started serving breakfast at 7 AM, which was great for getting out early into the parks, and had simple good things like oatmeal in a crockpot, plain yogurt, scrambled eggs and bacon, which kept us full till our late lunchtime. We were upgraded to a two-queen-bed suite which had a living room area good for putting up your feet after a long day of walking. Didn't use the fitness room but appreciate the availability. Staff are friendly and knowledgeable about local outfitters and restaurants. I'd stay here again.

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
SHERRY F, Thank you for your compliments to our staff, hospitality and breakfast layout of Best Western Mountain View Inn Hotel. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We hope you're looking forward to your next stay as much as we are!

Very good staff and a decent place to spend the night. Older property but well kept and clean. Make sure you ask for a room on the back side of hotel as there is a truck stop next door and there is some noise all night. Room was clean and had a very comfy bed with a large screen TV. Good value for the rate.

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
BobR1742, We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations in a reasonable cost. We would love to have you back and we do hope to see you again soon.

I stayed here 5 days for business. The hotel was nice and the room was clean. Unfortunately my first night the toilet kept running. Front desk had it fixed the next day. Nice, right? Well I guess that prompt little fix cost me 4 days of housekeeping because they only came once. The hotel was convenient but after a long day of work, the last thing I wanted to do was run back downstairs to ask for towels. I do t recommend this hotel.

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Charlotte K, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. We hope you'll come back to see how we've grown through feedback like yours.

The room was clean , the beds were super comfy with lots of pillows.The young gentleman that checked us in even offered to help with our bags. 2 thumbs up. Very conveniently located right off the .ain highway.

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
TresaPowellm Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We hope to impress you again during your next visit and we thank you for sharing your experience.

We have stayed here on two occasions. On arrival the front staff is so helpful , making sure our accomadations are easily accessible for me. The rooms are nicely decorated and very clean. The hotel is quiet even though it is very near the interstate. The only downside for us is the lack of dining choices in the area

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
gypsyoma, Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are very happy to learn that your stay was so peaceful, and we hope to see you again.

This was just a one night stay as we headed on our journey. The room was fine, there was a Denny's across the street, a fuel station right there, and close access to the highway. I would use it again, but only for an overnight stay. One thing..best Bedt Western breakfast I've had. Very nice room. Well organized and clean, and great eggs.

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
redmondrovers, It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. On behalf of our entire staff, we thank you for your business and we hope to see you again.

Love to stay at BW always clean and welcoming. Staff is always friendly and helpful. Nothing wrong with a quite comfortable room!?? I drive a Semi and when I'm done for the day (night) it's nice to pull is and have a safe place to park my truck. Don't like truck stops!!! Thank you BW

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
cynstang04 Your review is greatly appreciated, and we are happy to have met most of your needs were met with our friendly services and ample parking. . I am delighted to learn that we met your expectations with our accommodations, hospitality and the cleanliness of our Hotel. It means so much to us seeing your positive ratings regarding your experience. I hope to impress you again during your next visit to the area and we thank you for sharing your experience.

Kudos for great customer service. First there was Kasey at the front desk ~ helpful on the phone and even nicer in person. Check in was quick & efficient which is always greatly appreciated after a long day on the road. Next morning, Sam was just as friendly & proficient and checkout was a breeze. Room was spacious & spotless w/fridge/micro & wall mounted flat screen TV w/lots of channels to choose from. Desk area made for comfortable space to study routing & weather for the remainder of our trip. Great water pressure. Triple sheeting on super comfortable bed with lots of fat, fluffy pillows. It's been years since we've been in the area but the property was every bit as lovely as remembered.

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
LINDA Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five star experience.

We arrived late tonight after having an exceptionally challenging day. (Salt Lake area has grown exponentially since we were here last!). We had an unusual request that required the front office fellow to call his Manager about. We were delighted that they were able to accommodate us. Thank you so much for being so friendly and helpful. We would definitely recommend this property. AND - it smells beautiful in this hotel!

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Kelli H Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide our customers the best we can offer in a reasonable price. We hope to see you again soon for a more peaceful night's rest and we thank you for sharing your five star experience!

We arrived at this hotel way before check in time but the receptionist did not bat an eyelid. She looked at the room we had been allocated and said it would be ready at 1300hrs. Check in is at 1600hrs. We went back at 1300hrs and the room was ready. She had given us a room on the ground floor. The room was huge and spotlessly clean. The staff were friendly and ready to help. Once we settled in and unpacked our cases we noticed that there were proper cup for hot drinks. Towels were coloured and the bathroom and shower had soap dispensers. The bed was ultra comfy

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Graham U, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five star experience.

Much appreciation to this Best Western location for taking care of my reservation needs. I needed a room for multiple days. Done. No fuss-no muss. Check in was simple, parking convenient, my room, beautiful. Front desk staff very polite and helpful. Bed was comfortable and I slept soundly. The only downfall was the shower. I imagined it was a tub liner poorly installed over the last one. The crinkle sound while standing in the shower was irritating and was extremely loud. Due to my extreme schedule I did not use any of the hotel services. Thanks so much for being so nice about assisting me with this spur of the moment reservation.

We always try to stay at BW hotels; however, we have found the older the hotel is the better chance the room will smell. Furthermore, lately we have found that at older BW hotels, the floor ice machine does not work. Other than that, we really have not serious issues.

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Thank you so much for your loyalty to our brand riley4595404! I do apologize for the ice machine, will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself. We look forward to your next visit here at the Best Western Mountain View Inn Hotel.

We stayed at this pet friendly, newish hotel on a road trip thru the southwest. We were happy we did. We got a great night sleep. The beds were very comfortable. The rooms are new and nicely layed out. The hotel is close to the freeway but we didn't have a problem with noise. Our camping gear was in the back of the truck but the parking lot felt very secure. Our only disappointment was breakfast. It was terrible. Hot food was cold and nothing appetizing to choose from.

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Dear Gerri F, Thank you for letting us know how impressed you were with our rooms and bed of Best Western Mountain View Inn Hotel. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We also appreciate your suggestions for how we can continue to improve to our breakfast and we hope to see you again soon.

I stayed at this hotel in Sept 2018. After I left my AMX was billed an additional $200 . When I called to ask why I was told 2 people smelled cigarette smoke in the room.I informed them that their cleaning lady was smoking by the side entrance.The Mgr. did not return my calls. I contacted BW corporate. The hotel told them that 4 people checked the room and there was "A cloud of marijuana smoke." We do NOT smoke and did NOT smoke anything in this room. Management refused to remove charge. Unless you want to take a chance of paying an additional.$200 do NOT stay here.

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Joyce R, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We are deeply saddened to hear that you are seeking out other hotels due to the lapse in service you experienced during your recent stay. Our entire staff works extremely hard to make sure all of our guests have an excellent stay, but it seems that we've not been able to satisfy you. We apologize for this and would love for you to contact me so we can figure this issue out together.

The room was dirty, carpet so dirty you would not want to take your shoes off. Abandoned cars through out the parking lot. My husband had our dog out for a walk and found a gallon jug of urine in the parking lot. We did not feel safe. The place was creepy. Breakfast food was not fresh.

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Becky R, Thank you for sharing your experience, and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

This is an older motel but, we found it to be in excellent condition. Our room was spotless, clean, and very comfy. What made our stay was the lovely lady behind the counter as we came in. We were greeted with a smile and her attention to detail was outstanding. We asked for a location for good food and we went with her suggestion and was not dissapointed. Due to the forest fires in the area she gave us a drive around. Very knowledgeable about the area. Her name is Tasha and we thank her..

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
KMA6, Thank you so much for sharing your review and giving us an honest look at the guest experience in Best Western Mountain View Inn hotel. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. We look forward to serving you again!

I travel a lot, both for business and personal and my room was the worst ever. Had I not been driving for 12 hours and been tired I would have demanded my money back and left. The room smelled, the refrigerator smelled rotten, the TV didn't work, the trash cans had not been emptied and the previous occupants k-cup was still in the coffee pot. Not only did I comment on it the next morning, but I called to speak to a manager during the business week. He even admitted they had fired a maid for not doing their job and that he would investigate further with the housekeeping head. He even indicated an adjustment which I took to mean some money back. That was over a week ago and I have never heard back. I will never stay at a Best Western again.

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
Travelswithfurbabies Thank you for sharing your feedback with us! We regret the issue you faced with your reservation. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. We truly value our customers and are always eager to make their stay comfortable for them. Hope to have another opportunity to provide you with a superior stay!

When I arrived, my room was not what I had reserved. I was never informed that the rate would change when they corrected the error and I was charged almost $100 more than I had been quoted. I parked near the rear door to be close to my room and immediately noticed many Yellow Jackets flying around and crawling on and into the grill of the car next to mine. The towels were like sandpaper and discolored. The staff repeatedly tried to access my room at 9 p.m. When I attempted to discuss all of these things with management, I was told that it was the "Beehive State" and all other concerns were ignored.

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
aeping, Thank you for sharing your feedback with us! We regret the issue you faced with your reservation. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. We truly value our customers and are always eager to make their stay comfortable for them. Hope to have another opportunity to provide you with a superior stay!

The room Has an awkward layout And Very Noisy Shower Floor!! The doors in the building at very out dated! doers not make you feel safe! The rotting shower floor making Very loud noise is very unsettling!! the people below us must have been upset!!

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
connersdad2000, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay. We are forever working to improve upon the guest experience and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more.

Was the perfect family get away we needed. Pool was great, clean and they had toys for the kids to play with. Staff was fabulous. Would definitely do this hotel again for the price. Breakfast was good too.

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
spatel987, We are truly happy to learn you and your family enjoyed your get away with us here at the Best Western Mountain View Inn. Thank you for taking the time time to share and let us know the pool and available toys met your kid's needs. Thank you for your kind comments towards our staff's efforts and we are delighted the breakfast was good for you all. We look forward to your return visit soon!

Rooms where nicely furnished bathroom was nice with jacuzzi TVs where large bed was comfortable, the cleaning staff left walls with food/drink on them and the smoke alarm was covered with a towel and tape

Nerissa M, Guest Relations Manager at Best Western Mountain View Inn, responded to this review
jesserichmond89, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I want to apologize for the smoke alarm issues and to assure you that this inconvenience has been addressed thanks to your feedback. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

Room cleaning was the worst experience I have ever had. I'm a diamond select rewards me ever for best western, we stay at least 150 times a year. The room was never vacuum dishes left dirty and toiletries never replaced. The same breakfast is served every day.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We are truly worry about this poor experience. The housekeeping department has been fully informed of your disappointment and they will be check and double checked to ensure your room and other stay over rooms are indeed being serviced.

I enjoyed the professional staff and the Clean comfortable room. The room had a great view of the mountains though that was not advertised. The continental breakfast was pretty good and they had an acceptable gluten free option for my wife

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks again for staying with us and also for posting this great review. We are glad that you enjoyed your visit and that your family was able to enjoy breakfast due to our gluten free options. We hope the rest of your trips is just as enjoyable.

Asked for a quieter side of this property. We were placed on the front corner of a busy UT highway, facing a Jet truckstop. Yes, it didn't face the interstate. I'm almost laughing at how my request was accommodated. Then entering the room and hearing the road noise, I asked for a different room assignment. Check in staff informed me that pet policy requires room nearest to entrance/exit door. The hotel parking lot at 10 pm still shows many empty parking spots indicating vacant rooms we could have been assigned to. Resigned to our noisy corner room, and upon looking at the bathroom, we noticed 2 empty toilet paper holders and no facial tissue box in the holder. After calling front desk, those supplies were promptly delivered. The parking lot has a number of what appear to be abandoned or salvaged semi-exotic cars--- BMW, Porsche, Mercedes in various states of repair. Most with no license plate. While walking our dog, I noticed two individuals that had jacked up one Porsche in order to place tow roller dollies under front tires. And then proceeded to pull it out of the parking spot around the back of the hotel. They were obviously connected to the property or familiar with the manager/owner as this activity did not appear criminal. Nonetheless, operating what appears to be a salvaged used car business on the premise is a confirmation of the sad and sorry state of this BW property. I'm giving up on BW properties. We've had 2 of 3 nights while traveling with BW on our current road trip in substandard and poorly managed hotels. A refund of our night's fee would not be sufficient but appreciated. I'm NOT holding my breath on that possibility.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We are strict on our pet friendly rooms as other have severe allergies to pets and we have to take that into consideration. Safety of our guests is very important. We were completely booked the night you stayed as well. Keep in mind that guests could be arriving late or be out to dinner or events etc, which could explain the empty parking spots. We also have only 55 rooms at our hotel but 92 parking spaces. With regards to the cars, we let a housekeeping staff member's son keep some of his cars parked here. He does these repair jobs as a secondary job and way to provide for his family. We apologize if this was an inconvenience or impacted your stay. Our housekeeping staff will be made aware of the unfilled toilet paper rolls however and we will keep an eye on the maid responsible for your room prior to your arrival.

We recently stayed at this hotel. It had high ratings and we arrived here around 7 pm. We checked in and everything seemed pleasant. We went to our room which was at the top of the stairs. The room door did not fit and you could see through the door to the ice machine. Room seemed pleasant, but rather small even for a one bed room. We noticed that oddly, in the candy that had been left for us was an empty wrapper. Someone had opened it and eaten it. In front of the tv, the floor had a big soiled mark and I found a large screw just past that area. I took it and the empty candy wrapper down to the clerk. She just kind of laughed about it and asked if I wanted more candy. Anyhow, we went to the pool about 9 pm and swam until the bugs started to attack us. As I was standing opening the door, I must have stepped in a pile of ants. I didn't realize it until I was taking off my swimsuit in the bathroom of our room. I screamed and jumped into the bathtub and washed them off. The tub then made a noise like it wasn't quite settled so I jumped out of it. We went to bed, the refrigerator made very loud noises all night and my husband tried to shut it off but couldn't. The air conditioner made loud noises and we did shut it off. The toilet was so close to the floor. After a very bad night, we left fairly early but my husband stopped to talk to the desk clerk about how unhappy we were. He said we would have to go online and make those complaints. So here we are, complaining. We are usually pretty easy going people, but for the cost this was not worth it.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for the feedback. We are very sorry about this experience and the front desk agent did report this to our housekeeping manager. Our maintenance team has address the loud appliances in the room and we are in the midst of a renovation project where we are changing out all of our bath tubs and installing tiled showers. This is removing the loud squeaking sounds in the current tubs. Again, we are very sorry about this experience.

On this trip we really depended on swimming in the late afternoon after a long day of driving. We always prefer outdoor pools because they have less smell of chlorine and don't suffer from the stuffiness of indoor pools. We had had a very windy drive on our way to Springville. But despite the wind the pool was fantastic. The room was fine: clean and comfortable.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks so much for posting this review about your stay. We are glad that you managed to enjoy our pool. We agree that the outdoor pool is the way to go and a lot of our guests like the sunlight and open space as you mentioned. We hope the rest of your trip is safe and enjoyable.

This is a very nice Best Western. The staff was extremely friendly and our room was better than average. It appeared to be slightly larger than the majority of hotel rooms. Breakfast was very good. The beds were comfortable and hotel was relatively quiet. The pool area was awesome. It has an outdoor pool and Jacuzzi and the pool is heated. They had rafts and numerous balls floating in the pool for guests to use. What a great place for kids.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks so much for the great feedback and review. The swimming pool area is a huge guest favorite this time of year and we are so glad that you and your family managed to find some down time to enjoy it for yourselves. We hope you all will come back and visit us again soon.

While the property is nice enough and the room was clean they don't mention the constant traffic noise, the truck stop across the street with bums living in the parking lot and the BIGGIE, NO elevator! So, if you'd like an upstairs room so you don't hear clomping all evening long prepare to shlep your luggage up the stairs (if you can). Great if you can but if handicapped you're stuck with "clomp,clomp,stomp". I also noticed no handicap parking by the front doors which would be a drag for someone in a wheel chair or crutches. Also, no Virginia, they do NOT serve cookies and milk or give anything else except the required "breakfast". No bueno considering your competition right across the street which does AND has elevators. Sorry, not impressed. One of the lesser Best Westerns we've been in.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for your feedback and review. We apologize for the poor experience. We are unable to have an elevator at our 2 story hotel due to it being in a flood zone. Also, with our building being 50+ years old the design of it does not have any space for one either.

This is an older property that makes up for it by being very customer friendly. There are updates in the rooms and the beds are very comfortable. The room was clean and spacious. We had a nice king bed L shaped room (room 200). The desk area was more private this way. The room overlooks the pool area. The breakfast was typical and just so so. However, It is nice to have real plates and flatware rather than paper products. You can even choose to have your coffee in real cups as well.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We are glad your enjoyed your stay with us and really appreciate the review and feedback. Our beds are all brand new and seems like we made a good selection when purchasing them as feedback has been very positive on them. We try to alleviate as much unnecessary waste as we can, and the real dinnerware and silverware help do that. Glad you noticed and enjoyed!. Hope your next trip to the area you will come back and see us again!

We stayed here one night after camping in Montana. This place was a clean, well appointed hotel and much appreciated after our camping trip. It was dog friendly and the nice desk clerk Tanya put us in a room at the end of a hallway so we could exit easily on the first floor when our fur child needed attention. Night stand on both sides of the table is something not always included in other hotels to cut costs but we both needed a surface to put our personal items and we appreciated that. Hot tub and pool, while not fancy, were clean with pool towels available. It was quiet. The tv listings were actually extensive for an average hotel. Interior design was soothing. It was quiet. Beds were very comfortable. I'd make two suggestions in the breakfast room, which was a fairly good free breakfast with the choice to make your own breakfast burrito, yogurts, pastries eggs etc. The china coffee cups should be next to the coffee pots, not on the tables , so people don't use the to go cups for everything which were right next to the dispensers. BW would save $ and we'd save our landfills. Second, the water dispenser spout is a bit awkward and it's pretty tightly placed in between coffee and appliances. Hard to reach. Otherwise great stay at this property and thanks for asking if my husband was a military veteran. We got a discount but rarely remember to ask about such things.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks so much for this review and feedback. We are glad you enjoyed your stay with us and found it clean and comfortable (beds are brand spanking new). Our staff works hard to ensure guests experience a fine and cozy stay while at our hotel. We will check on the breakfast items mentioned in your review and see what we can do to improve it. We normally do have a set of china cups by the coffee station as well. Thanks again for the review and hope to see you again soon.

Enjoyed our time at this hotel, walk-able access to pretty much all of Springville and only .7 miles to entrance of Zion. Rooms were spaces, views are awesome and small balcony was great for evenings. One bed was a wee bit close to the A/C unit but we covered half of it with a towel so it was not blowing on us. Only other issue was water pressure for shower was not good (rain like shower-head), took those with long hair a lot of time to get washed. Breakfast was great, not a huge seating area but adequate. Pool was nice and staff friendly.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for the review but you may have us mixed up with another hotel. We are not located near Zion National Park. Hope your trip is safe and enjoyable and maybe we can also welcome you to our hotel some time soon.

Just a one night stay. The facility was in a great location for our overnight. I would certainly stay there again and recommend it to anyone wanting to stay more nights for that area. Did not stay longer, as the North Rim of the Grand Canyon was not open yet, so had to change plans.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for the great review and rating. We are working hard to improve the hotel for our amazing guests. Hope you enjoyed the rest of your trip!

One of the best experiences I have ever had. The staff from the front desk to the breakfast cook and the cleaning staff all were so understanding and caring . One of the best night sleep I have had in a long time

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for the review and comments. Glad we provided you with a memorable stay. Can you please let us know why you rated us a 1 but only had very positive things to say?

Needs a full and quality renovation. Hallways had a distinct odour. Fridge in 1st room didn't work and the bathroom had an attempted conversion from tub to shower only. The shower was terrible - poor shower base and the room generally was very low quality.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We are truely sorry for this poor experience. Our maintenance and housekeeping staff has been shown your comments so they are aware of how impactful it is when they do not perform their duties at high levels.

We met our daughter there to exchange her snow tires for all weather during our separate road trips. The staff was kind enough to switch our reservation from one king to 2 queens, and she shared our room. The location is next to Provo (which, however, is dry) so lots of restaurants.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for your review and comments. Can you provide any information to the low overall score, yet all other area were scored high and no issues are mentioned in your comments? We like to know where improvements are needed so we can work towards making the hotel better for all of our valued guests.

Corners were cut when they built this Best Western. Floors creak and bounce and can hear people walking in the next room and down the hall. It was my great fortune that we chose the second floor, otherwise, it would have been a noisy and sleepless night. The bed was comfortable and the breakfast decent.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for posting a review regarding your stay with us. We always like to know where and how we can improve. Our hotel is an older building, but we are working hard to make improvements to bring it back to par and ensure our guests have a positive experience. We hope to see you again in the future.

Great motel, but unless you eat to eat at Denny's or the truckstop across the road there is nowhere to eat without having to drive. Restaurants are only a short distance but after a long day on the road, the last thing we felt like was driving somewhere. There is uber here though and it was only a $6 fare to the strap tank brewery which had great beer and awesome food. Beds were comfy, room was huge and the hotel was brand new. Great place for a pit stop. Breakfast is included and was nice.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for posting such an informative review. We have just had all of our beds replaced recently and the feedback has been positive. Glad you enjoyed them also. Strap Tank brewery is indeed a great new restaurant and is the premier establishment that we refer our guests to. We hope to see you again in the future.

Great place to stay with your pet dog area was large and poop bags and poop can in several areas good breakfast really nice rooms hotel is in a beautiful area mall across freeway gas is close easy on and off freeway

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks a ton for the great review and rating. We do welcome the fury companions of our guests and appreciate you being responsible and using the designated pet waste areas. We hope to see you again soon.

The hotel was easy to find as we traveled north on I15. Check in was quick and very cordial - had a request for a specific room and it was quickly accommodated. Room was clean, well equipped with plug ins for electronics and served our needs very adequately. Breakfast was nicely served and a good variety - nothing superb but met the needs of early risers looking to get in the road. You won't be disappointed by booking this hotel

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for reviewing your stay with us. We are working hard at improving the hotel and still have some projects in progress and also forthcoming that we hope will help to enhance our guest experience. Hope the rest of your trip is safe and enjoyable.

We stayed here a night last week, just happened to be me and my wife's wedding night. Since we couldn't afford to leave town with four children we decided we would go somewhere that had fairly good reviews. Things started off okay until we got in the Jacuzzi tub and it was in pretty rough shape. Some of the jets worked and some of them didn't and it drained little by little without pulling the plug....no big deal compared to the rest of our night into the morning. About 3:00 a.m. we were awoken by men who were drunk and fighting across the hallway. Also smelled like weed and we later learned it's because they were smoking weed as well. It didn't end here. The cops were called and the men refused a room search without a search warrant. This meant the cops had to detain the men until the search warrant could be signed by a judge. One of the drunk, disorderly men resisted arrest. The cops had to forcefully get him into handcuffs. During that process he was basically slammed into our door and then onto the floor outside of our room. The yelling and shouting continued well into the early morning. After the disorderly man was taken downstairs the other men were sat onto a couch in the hallway literally a foot from our door. We listened to this man go on and on about the whole process and how they would find weed in the room when they searched it. About how he liked to play Frisbee golf, and how every time he got together with this group of friends, they always got in trouble. None of these circumstances is the fault of Best Western, however the way they handled it for the guests staying there on the night of March 24th is a complete joke, especially for those of us who got no sleep between the hours of 2:00 a.m. (The men were rowdy before they started fighting) and 7:30 a.m. when it all finished up. We were given a 25% discount for our trouble and basically no sleep throughout the night. We could have stayed home and had a better time, but we figured being our wedding night we would go out and stay in a hotel, we will think better about where we stay next time. Being compensated with a free night stay or something seeing as how all of this went on basically in our room would have been satisfactory. Dropping my bill $40 is absolutely not. I would not recommend this hotel for the sheer fact that when something out of their control does happen, they aren't willing to really make it worth it to their paying customers. I will not be staying at a Best Western again, especially the Mountain View Inn, in Springville, UT.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We are terribly sorry about this experience and understand your frustrations. We did ask the officers to remove the guests from the hotel but they insisted on waiting for the search warrant so they could proceed with charges against the foolish people. We have since had an officer come by to educate the staff on how to properly handle such situations (rarely ever happen) and to show them alternate areas where they can wait and avoid disrupting guests. We do want to make this right by you and ask that you contact us to discuss the issue further. These things rarely occur at our hotel and so dealing with them is something we were not accustom to or prepared for. We are indeed very sorry about it ruining your stay with us and will be sure to make things more satisfactory for you.

I checked in late one night on the way to a business meeting. After I unpacked and pulled back the cover, there was blood on the comforter. I called the hotel staff and they kindly brought up new linens but did not offer a room change or any refund on the room. I was tired and didn't fight it but was very disappointed.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We are terribly sorry about your room condition upon your arrival. We do not accept this type of work from our staff and have already taken serious measures with the maid responsible for this. We hope to have another opportunity to earn your patronage and recognition as a clean and welcoming hotel.

We recently spent a night here on our way back home with our new puppy. I was so flustered and sleep deprived taking care of puppy that it wasn't until we were over 2 hours away the next morning that I realized I had left my wedding rings in the room. Tasha, the front desk person, put me on hold, dashed to the room, and retrieved my rings, putting them in a safe place until the next day when the manager, Jaimie, took them to UPS and sent them back to me. They were honest, compassionate, and went above and beyond! There are good people in the world, and these are two of them!

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks so much for taking the time to review your stay with us and post such thoughtful comments. I will be sure to let Tasha and Jaime know of your appreciation on their services. We always try our best to immediately contact guests when things are left behind and our local UPS store is a great partner assisting in shipping them out promptly. We are glad they got your rings to you and hope you'll come back and see us again when traveling in the area.

My husband and I were passing through on a long road trip. We just needed a few hours of sleep. The desk manager gave us a great rate. The rooms look recently remodeled. Everything was very clean and the bed was super comfortable. We slept soundly for three hours then we were on the road again. Friendly, helpful staff, welcoming lobby. We will definitely stay there again.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for taking the time to review your stay with us and post comments to help your fellow travelers. We have indeed recently remodeled our rooms and all of our beds are less than 5 months old. We are working on upgrading our bathrooms now and the on that project are looking promising too. We hope to see you again in the future.

All of these booking sites say that a pool and hot tub are offered, it's the only reason we chose this hotel. Then when we get here they inform us they are both seasonal.. tried to go to the front desk attendant with my concerns hoping maybe for a room at least with a jacuzzi and she just directed me to make a complaint on the website.. needless to say I'm pretty disappointed.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for taking the time to review your stay with us. While we are unable to control how information is provided on 3rd party websites, we try our best to communicate the hotel amenities and offerings within our capabilities with hotel descriptions and photos. If you can let us know what sites still say our pool and spa are open but not seasonal, we will try to reach out and have it corrected.

The room and the bathroom was not cleaned well. There was a dead bug on the sheets, and the bed was not made well. The bathroom had a seal on the toilet, yet paper in the toilet bowl. The shower did not work.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We have already had a sit down with the housekeeper responsible for servicing your room and will be monitoring her closely moving froward. We are very sorry about this poor experience and have definitely taken it serious.

Our first stay at this excellent hotel.excellent hotel experiences. Nice and new and clean. Breakfast room large and breakfast well stocked with hot and cold food. Staff always terrific,our hotel of choice in Springville ,Utah

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We greatly appreciate you taking the time to post a review on your stay with us. We are glad to hear that your experience was to your satisfaction and that we have earned your return business. Looking forward to seeing you again.

It is a very easy on and off the freeway and a great place for us to stay after Christmas parties in Salt Lake area. We have stayed at this hotel three times and it is nice to have some place that is comfortable both in staying and in the people that have gotten to know us.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We are grateful for you taking the time to review your recent visit with us and for your return business. Hope your parties were fun and enjoyable and that your holiday season was better then ever expected. We look forward to your next visit.

We were traveling through the area with our two daughters and dog. This hotel was very accommodating to us and the pooch. Easy access. Right off of I-15. The breakfast was great. A large selection. I gave a more reserved rating to this hostel for 2 reasons. #1 the location of the room. While I appreciate being next to the outside door with a dog, the outside door was quite loud. And with a dog, that means he's up all night wondering who's out there. #2 is the cost. I do feel it was a bit pricey for the room.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for your feedback and rating. We are glad to hear that you enjoyed your experience with us. We will have maintenance adjust the exit doors to minimize the closing sounds. Please note that we are very fairly priced for our area and market for all seasons. We hope the rest of your trip is enjoyable and that you and your pooch will come back and see us again soon.

Great first impression, easy to find, wonderful staff, comfortable and clean room. We had our two little dogs with a us and this was the best pet room we've ever checked into. We were two doors from the outside, so easy access to the large outdoor pet area. We'll definitely stay here again.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for the great feedback. We are glad to hear that your stay was enjoyable and exceeded your expectations. We hope you and your fury companion come back and see us again soon.

Comfortable stay except for the constant beep from an alarm in the maintenance room next to us. Since we were already settled we opted to not move, as they offered, but instead we left the fan on air conditioning unit going to cover the noise.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We greatly appreciate you taking the time to review your stay with us. We apologize for the alarm beeping nearby your room. Your review helped expedite the alarm company to come out and reset the system to eliminate the beeping. We hope the rest of your visit was enjoyable and that you will consider our hotel again in the future.

All of the pillows in our room smelled like dirty hat head. Friendly staff at desk and breakfast area. Breakfast was ok.. $20.00/night for pets. Great views. Conveniently located right off interstate; easy on and easy off. Located right next to a large truck stop

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We are very sorry about the condition of the pillows in your room. Our housekeeping staff has sent them to the drycleaners for proper cleaning. We have also shown the entire cleaning staff your comments to ensure they are aware of their mishaps and how much of an impact it has on the stay experience at our hotel. Happy Holidays.

The property wasn't too bad except for the breakfast service. The eggs were extremely overlooked and the pastries were stale. They also served bananas that were almost completely bruised and brown. The juice was very watered down as well.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you kindly for taking the time to review your stay with us. We are very sorry for the poor experience during breakfast service and I will be sure to take a look at how things are over the next few days to ensure it is not a regular issue. Happy Holidays.

Decent hotel to spend the night. I was actually impressed with the quality of the mini-fridge, of all things, it was old-style but worked great and had an actual freezer on top. The hotel is in a quiet area so it's good for families and quiet time.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We appreciate you taking the time to review your stay with us. We hope to see you again in the future. Happy Holidays.

The Inn was clean in the lobby as well as my room. Staff were professional and courteous and very helpful. I will be coming back at my next business meeting to stay here.. Merry Christmas and God Bless Gary Tinklenberg

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks so much for takign the time to review your stay with us. We are glad to hear that we have earned your return business. Merry Christmas to you and your family as well.

We have stayed here before and will continue to stay here at this property. Rooms are a little out dated, however clean and comfortable. Front desk staff has been top notch and professional. Another reason we will stay here on every trip to Arizona to see the grand kids!!

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks a ton for coming back to see us again. We appreciate your return business and also your review on this recent stay. Hope to enjoyed your time with your grand kids and we look forward to your next visit.

For the rate of this hotel, I expected an average to above average stay, but this was more like a dirty motel. Within 5 mins of being inside the room, I noticed a blood stain on the bed and a weird smell ---No big deal, because I got to change rooms right when I went to the front desk. Changed to a way better room, but there was no soaps or anything in the dispensers and PLEASE STOP putting tape on the toilet as a sign of sanitation. This does not make it appear sanitized, but actually dirty. The rate should really be lower for this hotel (like $40-$50) because its more like a motel than a BW.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We are very sorry about this experience at our hotel. Our entire staff will be shown your comments immediately and will will be closely monitoring the housekeeper that serviced your room prior to your arrival. Again, our most sincere apologies.

We had an excellent stay at the Mountain View Inn. It would be nice if you would have had one in Provo/Orem as that is where we wanted to be. but that is our only complaint. Everyone was very pleasant and helpful.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for the great review. We are glad that you opted to stay with us and that you enjoyed your experience and hope that you will consider out hotel again in the future.

The bed was soooo comfortable. There was no odors when we walked into our room. I would definitely stay again if I were through the area again. The motel was situated in a good area easy to find easy to get on and off the freeway.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Wow, thanks for the great feedback. Our beds are just about brand spanking new (delivered July and August), and guests are all enjoying them and sleeping in. We really hope the rest of your trip is enjoyable and relaxing and has some more BW hotels with lasting impressions.

Really liked this hotel. A very nice room and friendly staff at reception and at checkout. Easy to get to off Interstate. Our 2nd stay there and both stays were very pleasant. Would recommend this hotel without doubt.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
First off, thank you for coming back to see us. We appreciate your return patronage. The staff as a whole is really working hard at improving the hotel and the lifting the level of comfort for our guests to ensure stays are pleasant and memorable. We hope the rest of your trip was filled with more great Best Western hotels, and we look forward to seeing you again.

In the bathroom the "sanitized" paper strip was put on the toilet but when I opened the toilet lid there was a black ring around the top of the water, no product in the shower containers, top of tissue box had what looks like particles from the ceiling on it. One of the two facecloths had a back mark in the middle. The bathroom paint and silicone repairs looked terrible like they were not done by a professional. The sheets looked like they had come from a dryer that had not been emptied for a while so they were wrinkled a lot and they were also much to thin and old. One sheet had pilling in an area about 5 inches oval shape like a stain had been rubbed for a long time. The sheet should have been thrown out. The clock had a thick layer of dust on top. At breakfast there was no apple juice and the orange juice taste like it had been watered down. The front staff for check in and check out were great but as a whole I was left with a very poor experience for a Best Western

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay and let us know where we are making mistakes. We are extremely sorry for this experience you had and did take effective actions after you initially mentioned this during your departure. The housekeeper was taken of the schedule for a few days and is being very closely monitored as we move forward. Again we are very sorry about this experience.

The hotel is well kept, clean and convenient. Very comfortable beds, clean bathrooms and great in-room coffee. A great property to stay in if you have business in the Southern part of Utah County (Springville, Provo, etc.).

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We greatly appreciate the comments and rating in regards to your stay with us. We are working hard to ensure our guests all check out with a positive experience just as you did. Travel safe and look forward to your next arrival.

This was a very nice hotel. Luxurious linens, lots of towels and very comfortable room with couch and lounge chair. Very friendly and competent staff. The room was clean and all amenities worked well. I loved the bed but my husband thought it was too soft for him. Breakfast was very nice-used real silverware and plates and cups with a wide variety of foods. Highly recommend this hotel!

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for the great review! We have been really working hard to improve the hotel and guest experience. Our beds are all brand new and we just recently added the ceramic coffee mugs to the guest rooms (breakfast area has had real silverware and dishes for a while). We are glad to see that these enhancements have been taking a positive affect on the overall experience and helping to build our guest loyalty. We look forward to seeing you again in the future.

The hotel is nice, but there is no elevator so if you have a lot of luggage or smaller children, I would recommend asking for a first floor room. There is easy access to fuel and to get back on the Interstate though, which helps cut down travel times.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We unfortunately do not have an elevator but our staff will always try to accommodate our guests as best as possible and will also assist with luggage. We hope you enjoyed your stay and we look forward to seeing you again.

We found this a great place to stay. The spa was not heated and after a long day of driving that would have been nice. Other than that, clean, helpful staff and the price is competitive with others in the area.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We greatly appreciate you taking the time to review your stay with us. We apologize for the spa issue and have since had a technician come out and make the repairs to the water boiler for it. We hope to see you again.

My wife and I enjoyed a pleasant stay at this location. It is so convenient to the interstate, right off the exit, and next to a large fueling station as well (lowest fuel prices around). The Bed was exceptionally comfortable. The room we stayed in was very nice, roomy. The shower did not have a curtain, so that was a bit awkward. I brought it to the attention of the desk clerk as I was checking out. That was the only thing that disappointed. The breakfast included warm sausage with English muffins, eggs, etc. There was also cereal, yogurt. I think a bit more fruit would have been nice. I would stay here again for comfort and convenience, but would also speak up about anything out of order. Even though it is close to so much traffic, the room was quiet and comfortable, which mattered most as we were passing through.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for the tremendously informative review. Our beds are all brand spanking new and our guests seem to be enjoying them quite a lot just as you did. We appreciate your kind words and we look forward to welcoming you back soon.

We had planned to stay at a place in southern Salt Lake City but missed the exit, so we called Best Western and they directed us to the Springville location, it served us very well, it's just off the I-15, very quiet setting which worked out excellent for us, we normally book in advance, but this was a last minute arrangement as we were tired and it was time to get off the road, now that we found this place we will use this location in future. The room was very large, had all the amenities we require and we had a good nights sleep and great breakfast prior to leaving the next morning, the staff were extra helpful

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We appreciate the informative review and comments on your stay with us. We have been working hard to improve the hotel and are glad to hear that we have earned your return business. We look forward to your next arrival.

Nice pleasant Hotel to stay at and worth the money.............Easy off freeway but never heard any highway noise. Just a small Tx to Natasha front desk check in 29th Sept very helpful with some travel cards................

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks a ton for posting such a great review. While Natasha is new to our team, she is quickly picking up the hotel policies and procedures and guests are big fans of her approachable personality. Hope the rest of your trip is just as enjoyable.

Love the room, beds, pillows, temp control etc. This was my first stay with a dirty coffee cup in the room and a dirty bowl down at breakfast. I also didn't have a shower curtain but they quickly fixed that.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks a ton for taking the time to review your stay with us. We are very sorry for the housekeeping issues with your room and have shown your review to the entire cleaning staff. We hope to see you again during your next trip to the area.

The hotel is right by the freeway, but the noise in our room was not bothersome. The pool area was clean, had some colorful balls floating on the water to attract fun. The front desk was a delight! There were some problems in the shower (mold/crack in the bottom). The service staff of this hotel is a delight.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for posting such an informative and helpful review. We are glad that you had an enjoyable visit with us and please know that our maintenance team will address the shower issues immediately. We hope to see you again in the future.

The hotel was exactly what we expected, well kept and very friendly staff. This property was also very close to the BYU campus, which was very important to us. Pool was heated and in good shape. Breakfast was okay, with many of the basic items that you would expect. Great overall experience.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We appreciate you taking the time to review your stay with us. We are working on some new ways to improve our breakfast experience for our valued guests. Glad to hear our staff was ready and able to assist and you found some time to enjoy our pool. Thanks again for the review and hope to see you again.

Traveled from Ariz. to Ore., to Mont. to Ariz. to visit with sons, daughter in law, grand children and great granddaughters. The weather was great, didn't start turning cold until the day we left to come home, then we did hit some rain. The sights were great.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for posting a review regarding your stay with us. Your trip sounds like it was a blast. Best Western and family go hand in hand so we are so happy we could be a part of a memorable trip like this. Travel safe and see you again soon.

Great hotel, 2 chairs in the room, good quality for the price. I've stayed at many Best Westerns and this one is consistent with all the others. Only complaint is the only restaurant within walking distance is a Denny's.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We are so appreciate of the review and 5 star rating. We have been working hard to ensure the hotel is in good working or and is comfortable for our valued guests. We look forward to another visit form you and your friends/family.

Worth the stop for a good nights sleep. Gentlemen at front desk informed us of a nice brewery with very good food a short drive from hotel. Breakfast area is small with your typical start up foods. Just enough to get you going. Could have been better.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks a ton for the great review and rating. We are glad to hear that you enjoyed your experience with us and that you had a chance to check out Strap Tank. We hope to see you again soon.

My husband and I stayed here 2 nights. The room was huge and the bed was comfortable. It is an older hotel that could use a few updates but it was clean and had plenty of pillows and linens. The room had a Kurig like coffee maker and mini fridge. #223 The tub made a weird noise when you stood in it. Hair dryer could use updating and the shampoo, lotions etc are in pumps on the wall. You can hear road noise most of night. Good darkening curtains. We slept good with a noise machine going all night. They do except pets because I heard a dog in someone's room...not thrilled about this. Breakfast was good...the usual. I would stay here again. Good price.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We appreciate you taking the time to rate and review your visit with us and are glad to hear that we have earned you as a return guest. We are aware of the noisy bath tub issue and will be addressing them over the coming months. We ave about 70% of the rooms left to make the repairs to and the slower winter season should allow us to do so. We look forward to your next stay with us.

Hard to say anything other than an average lodging. Check-in is at 4 pm. Room not ready. Assigned room was 75 feet away from three large semis with their refrigerator units running. When the room air conditioner ran it sounded like a helicopter was in the room and running. Next room was up one flight of stairs (no elevators) and still caught the truck noise, but not as bad. Breakfast was nothing unusual. I've decided that all lodgings providing breakfast use the same menu AND buy from the same supplier. Nothing spectacular, but functional.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We are sorry about the excessive noise experienced during your visit. Please always feel free to ask the front desk staff for alternate rooms that are away from streets or other noise factors.

The BW Mountain View Inn offered a pet friendly, exceptionally clean room, and a super comfortable bed. Room was huge, even for a King bed room, with side chairs, desk, sofa and accessible bath and tub facilities. Pet areas outside were nice green, mowed areas with refuse bags provided and apparently often used as the place was very tidy.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We understand that our furry little friends are part of the family too and always accept pets at our hotel. We are so glad to hear how enjoyable your experience was at our hotel with our spacious rooms and very comfortable brand new beds. We look forward to seeing you and your traveling companion again.

Stayed at mostly B-W motels all through our motor cycle trip. After a days ride we found the pool was the most welcoming thing at B-W Motels. We're happy with all the B-W motels we stayed in, staff friendly, rooms clean, biker friendly, gave us room were we could see our bikes!! Will defiantly stay in Best Western on our next trip

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Mates, we appreciate you guys posting a terrific review and are glad to hear that your stay was enjoyable and hit the mark on your expectations. Our guests thoroughly enjoy our open area outdoor pool this time of year. We hope the rest of your trip is safe and just as enjoyable.

I stayed for one night at the Best Western Mountain View Inn in Utah. The facility is fine to look at from the outside. Inside there is no elevator to the second floor. Hard carrying up your luggage two stories with no assistance. The room was average. The window did not operate and the room needs ventilation. I do not like sleeping with the air conditioner on all night. While the bed did the job for sleeping there are problems that I will not get into at this time. This place is not on my list of Best Western Hotels to stay in on future trips to Utah.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We appreciate the comments and information on how and were we can improve. While we understand your concerns about the hotel not having an elevator, please understand that the building is over 50 years old and is not able to have an elevator due to flood zone laws and lack of required space for one. Our staff is always ready and willing to assist with bags if asked or can try to relocate guests to 1st floor rooms if available.

It's a nicely place hotel between 3 routes one on the freeway directly north or south and two to the central sections of Utah via route 6 or 85. Its very well maintained a cred for property with some well trained and caring staff. The gym, pool , and business area are well kept , staffed , and stocked. The on site employees are helpful and willing to help when asked. I never got a chance to indulge in the breakfast bar because no one opened as advertised and instead we were told it would not be opened for at least another hour after it was advertised to open.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We did have some issues with our breakfast that one morning and we are very sorry for the inconveniences it caused. We hope we can have another opportunity to earn your trust as a clean and welcoming hotel.

Stayed one night on our way through to Colorado. Excellent service and clean accommodation. Really liked having the flexibility with the complimentary continental breakfast. Easy access to the highway but wasn't noisy.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We greatly appreciate you taking the time to rate and review your recent visit with us. We are working hard at improving our breakfast experience for our guests and will be trying our various new things over the next 6 weeks to gauge what will be most successful with our valued guests. We hope the rest of your trip was safe and enjoyable and that you come back an see us again soon.

Our stay at this BW was just what we needed after a very long, tring day. Everything was ready for us and staff made checking in a breeze. They really think of everything including a lap table for using your computer, or working on that book you are writing. The breakfast was much more than expected.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Your review and comments are so appreciated and will be shared with the rest of the team/staff. We have some new ideas we are going to be experimenting with for our breakfast offerings this week and hopefully they work out and will be available during your next visit with us.

We've stayed at this hotel a few times. We've been very satisfied with our stay. It is very family friendly. The front desk attendants are friendly and helpful. The continental breakfast has a great selection

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for your loyal patronage and for taking the time to review your recent stay. We are always happy to see our guests choose to return to the hotel and will continue to work hard to keep you coming back. Looking forward to your next visit.

We were passing through and needed a place to stay the night after a long days drive. We stopped here and were very impressed with the cleanliness of the hotel and the friendliness of the staff. The breakfast was amazingly good for hotel breakfast. I would recommend this for a few nights stay for sure.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for spending the time to rate and review your stay with us. Our breakfast attendants take great pride in their service and we are glad to hear that it is being noticed. We crack and scramble fresh eggs at our location and prepare everything fresh daily. We look forward to seeing you again in the future.

This Best Western Hotel was great. Good service and clean rooms with real breakfast selections. we stayed at Best westerns whenever possible on our trip from Texas to Washington State and back home again. I would recommend this hotel or any of their hotels for a good nights sleep and a hot breakfast away from home.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We always appreciate your patronage and your reviews as well. We hope the rest of your trip was safe and enjoyable and we look forward too seeing you on the next visit.

Very comfortable beds, missed breakfast 2 of the 3 mornings. All of the staff was friendly and helpful. The bathtub was cracked and very noisy, but they were working on some renovations. No problems, just an observation.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your recent visit with us. We have just replaced all of the beds at the hotel with luxury euro top mattress sets and the feedback from our guests has been very positive. We apologize in our work on improvements was an sort of inconvenience and we hope to see you again in the future.

Over priced! This was a $100 hotel for $200. Breakfast was very limited. The television barely worked Direct TV was continually re- booting. The staff was however very nice, just way overpriced for what you get.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We appreciate you taking the time to review your stay with us. We just had DirecTV repair technicians on site yesterday to make the repairs to their equipment. We apologize for this inconvenience but it was something our in house maintenance team is not able to repair.

Equipment is old, out of order, or doesn't start. After "exercising" on trying to get the TV and equipment and air conditioning to work for 20 minutes, finally gave up and left very stressed and upset. Hotel owners go out of their way to make sure equipment is off to save money. Have to play with plugs and buttons to trick things to work, but not always successful. But, it is a cheap hotel, so.....you get what you pay for I guess. Look, I like the hotel room overall. Very clean, nice big rooms. Breakfast is ok for the money...but don't come here if you want to exercise....

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We apologize for the inoperable gym equipment, but please understand that the equipment that had their main power sources turned down, were due to them being out of service. We had a service technician in on 7/28 to make the repairs. Our fitness room is rarely used and so we are unaware of items being inoperable as much as in other high use areas of the hotel. Again we apologize for the inconvience, but want you to know we do not power down things on purpose and have since had the items repaired.

Very loud airconditioning Sounded like a truck Mountain view nothing special Breakfast room too small Location close to I15 so convenient Value for money but nothing special Room a bit small Reception very friendly

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for taking the time to review your stay and letting us know where we can improve. Our standard single queen rooms are smaller in size and are our most economically priced rooms. However, the rest of our room selections are much larger and more spacious. We hope to have another opportunity to earn your trust as a clean and comfortable hotel.

This is a very nice Best Western property. The rooms were very modern and clean with nice amenities. The staff were extremenly friendly and helpful ensuring my stay was noting less than perfect. Would stay here again if in the area!

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to post a review on your recent stay with us. We are glad to hear that our recent improvements are having a positive effect on our guest experience. We look forward to your next visit with us.

We stayed one night while traveling from AZ to Jackson WY. Clean, comfortable and a good breakfast. Location right off the freeway which was very convenient, and Denny's across the street was convenient for a late dinner since we got in later in the evening.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We greatly appreciate you taking the time to review your stay with us and are happy to hear how pleasant the experience was. We hope the rest of your trip was safe and just as enjoyable.

From the first step into the hotel we were welcomed with a friendly face and directed right to our room. The room was spacious and quite comfortable. We loved the pillows!! We enjoyed the pool and spa after a 500 mile motorcycle ride traveling to visit family. And a few more days to go. But breakfast was great and wished we could have stayed longer.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for taking the time to review your stay with us. We are glad to hear that your stay was to your satisfaction and you were able to enjoy our pool and spa. We hope the rest of your long trip was safe and enjoyable as well.

Beautiful grounds with pool. Impressive lobby. Better-than-average breakfast (no instant eggs here). Guest rooms are huge and newly decorated. Very clean with a super friendly and accommodating staff. Great hotel for the value.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. Our breakfast attendants work hard each morning to provide our great guests with a quality and tasty breakfast, and I am glad to hear how much you enjoyed it. I will be sure to let them know for your comments and appreciation. We look forward to seeing you again.

The breakfast is decent, they offer fruit, yogurt, coffee. They also have eggs, sassauge but that is not very good. The rooms are bad. Hair and dead bugs on the floor. Black hairs on the white sheets. Tiny shower and a huge spider crawled out from under the tub when my wife was in the bathroom. Btw, it crawled out of a crack in the fiberglass tub. Convient location and they allow pets. Very expensive for what it is.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay. We are deeply sorry for not meeting your expectations and for the inconveniences experienced. Our entire staff will be shown your review and comments and we will work hard at preventing this from reoccurring.

Was lied to upon booking. Charged more then I was told. Staff was barely around. Room was dirty, Emmenities were limited and breakfast was terrible as if they were serving yesterdays breakfast. I would not recommend this hotel to anyone.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Your rates were clearly mentioned during the reservation process and match what was noted on your email confirmation and again on the registration upon your arrival to the hotel. You had booked a two night stay, where rates were different for each night. This is where you may have been confused. But again, I refer you back to your email registration to verify the rates. Please feel free to contact us with any more questions/concerns.

It seemed no room service the four nights we were there!? Not sure if it was becasue of the holiday or what...when we asked for clean towels and toilet paper it was brought to us very promptly but no other services were offered...beds never made, etc

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We apologize for your room not receiving regular housekeeping services and will be sure to have our housekeeping manager look into the issue. Please keep in mind that our cleaning and maintenance staff will not enter any guest rooms that have a "do not disturb" or "privacy" sign hanging on the door. We appreciate you staying with us and we hope to see you and your family again.

Nice staff, service is wonderful, nice pool for the kids and hot tub, very convenient location to food, gas stations and freeway. Rooms are very nice and beds are comfortable. Breakfast is awesome with many choices. Will use again.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you so much for posting a review on your stay with us. Our outdoor pool is a hit during these hot summer months and we are glad to hear that your family found some time to enjoy it. We look forward to seeing you again in the future. Safe travels!

Stayed in a King Jacuzzi suite. Fabulous. Great Jacuzzi tub. Definite wow factor when you walk in. Bed very comfortable. A bit difficult to find but once we go orientated realized I15 was right there. Wash station for bikes. Highly recommend. Restaurant right across the street. Maverick gas station right there.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We really appreciate you spending some time to leave such a detailed and informative review. Our hot tub suites are a favorite with our return guests and elite rewards members and we are happy top hear that you enjoyed it. All of our beds are brand new and the feedback from guests has been very positive. We hope the rest of your trip was safe and enjoyable and we look forward to seeing you again.

We were very impressed with the quality and cleanliness of the room BUT the air conditioner was so LOUD we could barely hear the TV and it was blowing all night but never seemed to cool the room down. The service of the front desk and breakfast in the morning was excellent. The only problem was the noise and result of the air conditioner. We did not report it but would certainly do so again if we stayed here.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We are so happy to hear that you enjoyed the experience and we will be sure to look into the AC unit. We have been changing many out this summer as temperatures have really risen and the units are working over time. We hope to see you again in the future.

Late check in went very smoothly. Staff was very helpful. Room was very clean and neat. Really no complaints as it is full service with all the extras a family can enjoy. Very close to interstate 15, so it was easy on and easy off the freeway. Parking large rental trucks or towing did not seem to be an issue.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks for taking the time to post such a great review. We are a limited service hotel but do try hard to make our guests feel welcome and comfortable and we are happy that you and your family did. We hope the rest of your trip was full of more wonderful Best Western experiences.

Front desk staff was extremely helpful in restaurant recommendation and in help using their public computer/printer to print boarding passes. Very friendly. the room was clean, comfortable, and good size.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We greatly appreciate you taking the time to review your stay and experience with us. Our staff is always ready and willing to assist our hotel guests as best they can and your comments help us know we are doing things right. We will continue to work on improving top notch customer service and we hope we can serve you again in the future.

Nice hotel for the price. Rooms were clean. The hotel is located close to the interstate and several local restaurants are located nearby. I especially liked the fact that the hotel does not use disposable plates in the breakfast service.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thanks so much for taking the time to post a review on your stay with us. We have been getting a lot of positive feedback about our switch to ceramic plates and glass drink ware for our breakfast service. We are trying to reduce waste at the hotel and also make our guests feel more at home. We hope to see you again in the future.

We booked this room as our half way stop from Yellowstone to Arches. The hotel was fresh and clean and our room was large room with an excellent bathroom. For the price, we would go out of our way to stay there in the future. Great breakfast and pleasant room to eat in.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We are very grateful of you taking the time to post such a great review. We have been working hard at making the hotel a modern and comfortable place for our guests and are glad to see that the positive impact. We hope to see you again in the future.

The room was well-appointed, quite spacious, tastefully decorated, very clean and well-maintained. The breakfast was very good & included in the room rate. The room rate is a good value. We would definitely stat at this hotel again when in this area.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for the great review. We are excited to hear how much you enjoyed your stay with us and even more so that we will see you again in the future. Enjoy your summer and see you soon.

I just found the pricing for this room to be extremely high for 1 night. $191 USD final bill w/no extras. After travelling all day, I just wanted a place to rest. The bathtub appears to be a knockoff of Bathfitters, and creaked loudly whenever I moved my feet... The following night I stayed at a BW in Great Falls,MT which had much better amenites and breakfast and just superior overall for $109, which I thought was reasonable.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. Unfortunately, this time of year brings many events and groups to our market area which causes a rate increase. Please keep in mind, that we are priced very fair and well below other hotels in our market. We cannot be compared to a hotel Montana that is over 600 miles away. We understand your concerns however and want you to know that we are working at improving the hotel in all areas. We hope the rest of your trip was safe and enjoyable.

Staff was friendly and helpful. Room was on the freeway side, maybe because they were booked up? Breakfast room was bright and cheerie. Very few choices for a nice dinner nearby and the one they recommended didn't even know what "wine" was. Hmmmm.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We appreciate the kind words on your experience and want to let you know to feel free to request different room locations if ever needed. Please know that while Utah county does have some strict alcohol laws, we do have some great eateries nearby. Next time you're in town make sure you check out Strap Tank Brewery or Joe Bandidtos Mexican Restaurant (both have full bars). We look forward to your next arrival.

Our stay here was awesome! The amenities and staff were wonderful and the room was very very clean! The beds were also incredibly comfortable. I would definitely stay here again! Very very content with my decision to stay here.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We are glad to hear that you found our brand new beds comfortable and relaxing. We look forward to seeing you again.

The toilet handle was partially broken. The pillows were terrible the shower had not been cleaned or not cleaned very well. They were changing door locks on the rooms on a busy Saturday. We will not be staying there again.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We apologize for the inconveniences experienced. Please know that our weekdays are busier than our weekends which is why the contractors selected these dates to install the new RFID key locks. We understand your frustrations and are very sorry.

Very poor for the cost per night, hot tub didn't work, lobby restroom door ripped off, rooms smell very bad and the best they could do was offer spray. Very poor breakfast area and breakfast serving area and couldn't keep enough food in service containers, always empty.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We are very sorry for this experience you had at our hotel. Our entire cleaning staff has been made aware of the issue and we will be closely monitoring the housekeeper who serviced your room prior to your arrival over the next several weeks. Again, our most sincere apologies to you and your family.

Pros: clean, comfortable bed/pillows. Slightly better than average breakfast with real "china" and mugs. Cons: Too many repairs needed in this room for this price point. $20 charge for the privilege of having a pet is not "pet friendly".

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We are very sorry for the poor experience you had at our hotel. Our maintenance and housekeeping teams have been made aware of your review and comments and are currently addressing the issues in the room. Being pet friendly means that we welcome pets at the hotel, but does not mean they are complimentary. Pet rooms are all treated with extra cleaning and disinfectant products which is why an additional fee is attached.

We only stayed one night, but we have stayed here before. It has always been clean, comfortable and welcome. We enjoyed the easy access to nearby restaurants and I-15. We also liked the fact that you accept pets. All staff members have treated us well during our stays.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for your return business and for taking the time to review the stay with us. We appreciate you coming back to our hotel and hope to see you again in the future.

The King suite we had was one of the best we have ever had. The service was awesome. When we arrived there was even Chili served for any guests. We would definitely like to repeat this stop next year in our travels.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us and we are happy to hear that you really enjoyed your experience at our hotel and in our suite. We look forward to seeing you again in the future.

For a small town hotel, this fit the bill. It had a Denny's across the street and Freeway close by. Easy on and Off as you come and go to the hotel. Great hub location for activites in Utah county. They provide a breakfast from 6am to 9am. So if you sleep in - you'll miss it. Great Location and easy access. Free WiFi too!

I was a little bit worried when I saw that this hotel is located directly across from a truck stop...but by the time I went to bed (9 p.m.) the truck traffic was virtually non-existent and the room was very quiet and comfortable. Breakfast was very good - offered many choices and the staff went out of their way to be helpful and courteous!

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We appreciate you taking the time to review your visit with us and are happy to hear how pleasantly surprised you were with the overall experience. Although our building is older, we do work hard at keeping it modern and comfortable for our guests. We look forward to your next visit.

The room was nice - we had the suite. The jetted tub plug kept getting stuck and I had to use a pen to drain the water. Also it was way over priced for the location. I would expect to pay what I did for an ocean view... not a view of the highway.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. Please keep in mind that we do have more economically priced rooms that are at a lower price point than the suite you reserved. Our maintenance team will immediately take a look at the drain issue and get that repaired. We hope you will consider our hotel again in the future.

We ended up at this hotel because it happened to be the online special that day... We stayed because it was comfortable, clean, and the atmosphere and staff made it that made it that much more inviting. Will definately stay again!

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
Thank you so much for the terrific review. We are happy to hear that our daily special helped in your booking choice and even more so that you found your stay enjoyable and relaxing. We look forward to your next visit.

The receptionist was very friendly and accommodating. Our room was awesome, very large, tastefully decorated, clean, and very comfortable beds. The cleaning staff was nice and efficient. The pool area was very nice as well. I would use this BW again for future trips if need be.

Sam P, General Manager at Best Western Mountain View Inn, responded to this review
We are very thankful of you taking the time to review your visit with us and are happy to hear that you enjoyed your visit with us. We look forward to your next visit with us.

Good place to stop. Room was a bit warm and we could not get air to work. The breakfast was an issue, but we spoke to management. They took care of our problem right away. The beds were fairly comfortable.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We are sorry for the issues experienced with the cooling system and the breakfast service. We always invite our guests to bring up any issue to our staff so we can try to make it right. Our breakfast attendant has been informed on how to properly close morning service with families still dining and we will be checking on her moving forward. We hope the rest of your trip was safe and enjoyable and had more Best Western hotels.

Easy access off the I 15 at the south end of Salt Lake City. Desk clerk was very friendly and professional. Our kingsize room was easy to access on second floor. It was very large and had several updates but still requires some work. Crown moldings, wall imperfections, old fridge and microwave were not what I would expect for the price. Bed and linens were lovely. Mattress had bedbug protectors which I feel should be manditory. This hotel does pride itself on pest control. Beautiful gym and pool area with hot tub. Breakfast was good and breakfast room attended. I would stay again but not for the $188Can that we paid.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you so much for taking the time to review your stay with us. We are happy to hear that you had an enjoyable experience and we will be sure to have maintenance work on some of the issues you mentioned. We recommend calling the hotel in advance for the best rates. We hope to see you again in the future.

Excellent!! Clean, accommodated us on short notice!! Friendly helpful staff!! We did not stay for the breakfast but it sounded good! Easy on and offI 15. I was concerned about Free way noise but it was not an issue!!

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We greatly appreciate you taking the time to review your visit at our hotel. We hope the rest of your trip was safe and enjoyable and we look forward to seeing your again in the future.

Room needed some TLC tap dripped toilet took forever to fill, couldn't get shower gel and lotion dispensers to work. Location was good ,easy to find. In a pinch it was okay, but it was pricier then some of the Best Westerns for wahat you got.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your recent stay with us. We are sorry for these inconveniences that were experienced and will have our maintenance team attend to it immediately if you can provide the room number or name on the reservation. We hope the rest of your trip was safe and enjoyable.

Enjoyed the stay. It was close to the interstate and so very convenient for us. Also close to restaurants and gas stations. The checkin person was very helpful in making sure my best western travel card could be used.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We are grateful for you taking the time to review you stay with us are happy to hear that we met your expectations. We will hope you will be able to earn more Best Western travel cards during the Spring promotion and will be coming back to see us again soon.

My overall stay was very good, only complaint is that I could not close the outer curtains all the way at night. All the other services and accommodations were very good. The staff was very pleasant and friendly and the waffles were huge, lol.

This is the second time I've stayed at this location. Great friendly staff. Clean room. Very nice room for the price. Tons of pillows on the bed which I love. Slept great. Will become my place to stop when I'm in the area.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We greatly appreciate you taking the time to review your stay with us and even more so, your return business to our hotel. We are happy to hear that we have earned you as a repeat guest and we look forward to your next visit. Happy Holidays!

The room we had was pretty tired and weary looking AND not very clean. The lobby has been upgraded and so when checking in one has hopes that the rooms will be similar. However this was not the case. Disappointing to be sure as we often stay at Best Western Hotels and are usually very satisfied.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We apologize for not meeting your expectations and assure you that the entire staff is focused on providing our guests with pleasant and positive experiences. We hope to see you again in the future.

Stayed at the Best Western, Springville, UT for a night on my way to National Parks in Southern Utah. I just wanted a decent place to stay comfortably without much searching in the night and this hotel fulfilled my needs at a good price.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We always appreciate it when our guests take some time to post reviews on their stays and let us know how we are doing. We are happy to hear that your experience with us was to your satisfaction and that the rest of your trip was amazing. Utah has some beautiful parks and seeing them is highly recommended and well worth the trip.

Great place to stay. Restaurant, fuel within walking distance. Easy on and off freeway in either direction north or south. Lots of parking area and an inviting entrance to a well maintained building. A convenience store is also across the street to pick up snacks or munchies.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We are happy to hear that your experience was pleasurable and met your expectations. We hope to see you again in the future.

The room was OK, in poor very condition in the bathroom: walls not painted in need of repair, dirty and had a musty smell. Reservation experience has been terrible. Double charged as well as Overcharged. Manager Mr Patel states unable to cancel, even though I stayed at the hotel anyways. Manager has yet to contact me and is never available when I call. After this experience I will take my business elsewhere and never recommend the best western brand to anyone traveling. I better off at the Holiday Inn next door.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. Please recall, the error in reservation date was not made by the hotel or using the hotel's website. Also, we did inform the 3rd party booking agency you used that we would allow a credit towards a future stay. Negative reviews based on errors that were not the hotel's fault is not fair. We understand your frustrations, but ask that you be fair and consider the how much the hotel and its staff were at fault. We are available for any additional questions/concerns you may have.

Overall, this is a pretty good place to stay. The person who helped me on the phone when I made the reservation was extremely unenthusiastic, and booked our name incorrectly. The gentlemen at the desk corrected everything is seconds and was very helpful. The room was clean and well stocked, quiet and comfortable. Breakfast was average, but filled us up. No on-site restaurant, so we ate at the Denny's across the street, which was average and well priced. It was a comfortable night, and we will probably stay there again.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for posting such an informative and helpful review. We apologize for the misspelling of your name on your reservation but are glad it was quickly corrected. Please know for future stays, Springville has some amazing restaurants and diners within a five minute drive from the hotel. We look forward to seeing you again in the future.

Good Value room nice and clean comfortable bed. free news paper on your door step a nice touch. Kurieg coffee maker in room much better than most hotels regular coffee makers. I will stay at this hotel every time I visit ths area.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We certainly appreciate you taking the time to review your stay with us and are happy to hear how it met your expectations. Our in room K-Cup brewers have been a hit with our guests and we have some great choices of coffee. We are very excited and grateful for you choosing our hotel during your return visits to the area.

The front desk attendant was exceptionally friendly and helpful. She helped me carry my bags up to the second floor, as this location does not have an elevator, (only 2 stories). The decor was delightful and the room clean and comfortable. I would stay there again.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. Our staff understands the difficulties of not having an elevator at the hotel, and so are always ready and willing to assist guests with luggage or a change in rooms. We are happy to hear how enjoyable your stay was, and we look forward to your next visit.

We were in a room that was very stuffy and the toilet did not work well. Management did not seem to care. The young lady that checked us in was very nice as was the lady in the breakfast room. the AC didn't work and you could not open the window. When I complained on check out, I was told since I booked through Expedia I could not get any type of credit or compensation. I visit Provo often and I will never stay there again. Like wise I will never use Expedia again either. Actually I did not know that my search engine had taken me to their site. LIVE AND LEARN. My wife went to Denny's across the street and they could not cook a hamburger. Nothing else in the area.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We are very sorry for not meeting your expectations and for the issues you experienced. Our front desk agent did take notes and our maintenance and housekeeping staff has made the repairs/replacements as needed. We have some of the best restaurants in the county within just a few minutes drive from the hotel which we highly recommend during your next visit to the area. We understand your frustrations and do hope we can have just one more opportunity to earn your patronage. Please contact us directly for special rates available due to the previous poor experience.

we were booked and stayed for 3 nights. the hotel is easy to find just off the I15 and as our room was close to an outside door we could park within a few yards. the double room was small and we were constantly stepping over luggage. the bed was comfortable and we slept OK and the breakfast was adequate. I had to remind the housekeeper to make up the room at 3.00pm on our second afternoon there.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We apologize for not meeting your expectations and will be sure to work hard at improving. We hope we can have one more opportunity to earn your trust as a clean and welcoming hotel.

We had the room right off the lobby and surprisingly it's wasn't loud and noisey. 2 Queens were very comfortable. Nice spacious room but it could use an update. TV was great and we had no issue with remote or A/C. Lovely pool and hot tub at this location. Breakfast was good. Fridge and microwave in room. Bathroom was clean and average. Washer and dryer. Power went out during the time I was doing the laundry and the desk clerk refunded my money and paid for my second load! Beyond what was required. Free Daily Paper. Nice lobby with TV and sitting area. Plenty of parking. Close to BYU, beats going out to the highway and dealing with traffic.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to post such an informative review. We are happy to hear how enjoyable your experience was with us and how our staff went above and beyond to make things right after the power outage. W hope to see you again during your next visit to the area.

This hotel was convenient, clean, well priced, quiet and comfortable. Access from the highway was easy. The room was spacious, well lit, quiet. Breakfast offerings were tasty and more than just the basics.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We greatly appreciate you taking the time to review your stay with us and ae happy to hear how much you enjoyed it. Our rooms are recently remodeled and guests such as yourself are providing great positive feedback. Our breakfast is very popular and we are working on some exciting ideas to make it even better soon. We look forward to your next stay with us!

Overall stay not bad but room is showing it's age. Compared to other hotels, this one needs updating & newer furnishings. Some maintenance is also required to bring up to better standards. Price for value too high based on this stay & locations.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We apologize for not meeting your expectations and will be sure to work hard at improving the hotel in all areas. We are priced very fair for the market and comparable hotels in the local area. We hope we can have one more opportunity to ear your trust as a clean and welcoming hotel.

Long story short, I really enjoyed my stay at this hotel. I travel a lot for work so I've been to a lot of places. To start, this hotel was recently renovated so the rooms looked as good as they do in the pictures. I've seen a lot of hotels that look mundane and rundown that charge the same price, so staying at this hotel was refreshing. I will be traveling to Springville very often for work so I will make sure to stay at this hotel again! Really happy with this Best Western, 5/5.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We greatly appreciate you taking the time to review your stay with us. We really worked hard during the remodel of the hotel and are happy to hear that guests are enjoying the changes and enhancements. We look forward to your next visit with us.

Arrived after 10 hours on the road. We received a double queen room. After unloading our things, we noticed that the a/c was not working. Called the front desk, and she came to see if she could fix the problem. She could not fix it, so she offered a fan. Not acceptable. Then she offered another room. We loaded everything back up and moved to a second room. This time the tv remote power button did not work And the a/c did not work. The desk clerk said most of the remotes don't work. But only the power button, every thing else should work. So I said, then I have to get up to turn the set off? She said, well yes. She then gave us another room. We loaded up for the second time, and moved to the third room. This time we didn't unload, and waited to see if the a/c worked, etc. A/C didn't work either. Desk clerk said that after the summer season, a lot of the a/c units don't work well and need to be reset. REALLY??? While the desk clerk tried to be accommodating, I expect much better from a Best Western. We ended up leaving. Drove down the street to the Holiday Inn Express.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We are very sorry for the inconveniences experienced. Our maintenance team has service the AC units and swapped the remote control from the rooms reported and we will be working with the front desk clerk on her customer service. We understand your frustrations and want you to know we are taking it serious here at the hotel.

I was here for a short time-only for the weekend-but it was an amazing stay and I would definitely recommend staying here if you're planning on making a stop in Springville or the surrounding areas. I got a room with a beautiful view of the mountains and it was very roomy and clean. Also the BREAKFAST IS AMAZING! They change up the menu everyday and make it fresh; we came on the days where they made French toast on Friday and biscuits and gravy with sausage on Saturday. And the customer service was excellent, everyone is super friendly and it's just a very inviting environment. Added this hotel to my list of favs for the future.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We appreciate you taking to time to review your stay with us and even more so to make it to your 'list of favs"! Our breakfast is something we are constantly working on improving as we understand the importance to starting the day off well for our guests. We hope to see you again in the future!

My family and I are regulars who come stay at this hotel because it never fails to exceed our expectations. The rooms are big and spacious and it's consistently the perfect stay. The pool area has been recently upgraded as well so it's nice to spend time outside.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you so much for taking the time to post such a terrific review. We greatly appreciate you and your family choosing to return to our hotel during your frequent trips to the area and we hope we are consistently providing clean and comfortable accommodations. We look forward to your next visit.

Really enjoyed my stay at this hotel was very cheap and very comfortable! The employee were very kind and super helpful. If I ever stay in a hotel in Utah again I'll be staying in a Best Western inn!!

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We appreciate you taking the time to post such an awesome review and are happy to hear how enjoyable your experience with us was. We hope to see you and your family again in the future.

This hotel is sub par at best. Highly uncomfortable bed/pillows and questionable blanket/bedding. No amenities. Unhelpful and unaccommodating staff. I would definitely try somewhere else. Staff is unprofessional and unhelpful.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We understand your frustrations with the second leg of your trip not being ale to be cancelled but the cancellation policies are clearly displayed prior to confirming your reservation, and again on your confirmation email. Leaving a negative survey a several weeks after your initial stay solely based on the reservation not being cancelled is unfair to the hotel and the staff. We urge guests to make sure they read and understand their reservations and all policies attached to avoid similar situations.

Had a great stay here while driving through Utah. Clean, large room, very friendly and helpful staff. Only negative is that Trip Advisor said it had a restaurant on site and it does not. However, we got a good recommendation for dinner from the front desk and we're very satisfied. Lots of restaurants a couple of miles away.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to post such a terrific review. We apologize for the type online and will have that addressed immediately. Our staff is always ready and willing to assist as best they can with guest needs and we are happy to hear you found them friendly and helpful. We hope to see you again during your future travels to the area.

I had driven 9hrs to get to this hotel. Very pleased to be greeted with a smile, clean room and restaurant right across the street. Disappointed that the pool was outdoors. The bed was comfortable, but the big pillows gave me a stiff neck. Have stayed in many BW hotels, usually there is a book with info on TV channels, but it was missing from this room. Convenient to the highway, busy truck stop across the way, but it was quiet. Good for a one night stop.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to leave such an informative review. We are glad your stay was to your satisfactory but apologize for not making it perfect. Please note, we have alternate pillows in the chest of drawers and stocked in our laundry room as well. We also have the TV channels listed in the guest directory and on the digital TV guide by DirecTV. We hope you will consider our hotel again in the future so we can improve your experience with us.

This place was very good. The decor was excellent as was the service. I felt like I was in in a Western Lodge with updated internet, TV and facilities. Loved the hot tub and indoor pool. Breakfast was well presented. Cookies and milk in the evening.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to leave such a terrific review. We hope you will consider our hotel again in the future when travelling to the area.

This hotel is close to the freeway for convenience, yet it's quiet and has a very friendly and professional staff. It has comfortable beds, and the room is large enough to feel like you're not in a small box. In addition to the two queen beds, there were also two chairs and ottomans, which made it nice to sit and read without having to be in bed or on the bed when in the room. The breakfast was nice, with plenty of variety - with helpful staff on-site. The hotel was very pleasant in every way.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We greatly appreciate you taking the time to review your stay with us. We recently remodeled all guest rooms and put an emphasis on providing guests with comfortable seating. We are happy to hear your stay was satisfactory and we hope to see you again soon.

Great place. Clean...we got the last room and it was a king suite! Hot tub with gorgeous view. Room was big and clean. Bed was ok could use some pillow topper but slept ok. Nice people. Huge tv on wall and tv by jacuzzi. Perfect time for traveling 700 miles that day.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for posting such an informative review. We are happy to hear how pleasurable your stay was and how much you enjoyed our suite. We are planning on replacing all mattresses in the hotel this upcoming winter season so we hope to see you again soon after.

The staff were very friendly and the lobby was very pleasant. The room was spacious and the bed felt great after a long day of travel. Breakfast was a little different both morning and tasted good. The pool area was very nice and the relaxing.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you so much for taking the time to leave such a terrific and informative review. We try to change up our breakfast with a 3 day rotating menu, so that guests with multi night stays get to taste a variety each day. We hope to see you again in the future.

Quiet, clean and well kept. Our family always stays here when we visit in Springville. We always stay with Best Western and accumulate lots of points. I just wish that we could use them here when we travel but using points isn't always an option.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thanks for a great review and your continued return patronage. When making your next reservation, please contact the front desk directly and they will be able to get your points used towards some free nights. We look forward to your next visit!

The price was too high for the value received. The lobby, breakfast room and hallways looked nice and clean, and the breakfast was fine, but my husband and I were disappointed in our room. When I opened the rickety air conditioning panel door for A/C controls, the entire outer casing of the air conditioner fell off onto the floor. My husband was able to re-attach it. The sheets on our king size bed were more balled up and threadbare than the sheets my son brought home from his dorm after 4 years. The pillows were lumpy and unpleasant. There were stains on the carpet. This is what I might expect in a $75 room but not one for which I paid $107.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We are very sorry for the inconveniences you experienced with your room and will be sure maintenance and housekeeping takes immediate action. Please feel welcome to ask the front desk staff at any Best Western hotel for assistance with your room or even a room change. Our staff would have brought new linens and pillows for you or checked if another more suitable and prepared room was available. We hope you consider our hotel again in the future.

The hotel lobby and rooms are well appointed and clean. The bed was comfortable and the room a nice size. The shower was a cheap insert, that did not match the quality level of the rest of the bathroom and bedroom.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We are grateful of you taking the time to review your recent stay with us. We are aware of our bath tub insert issues and are planning an expansive bathroom remodel this winter season. The rest of the hotel has just recently been upgraded and modernized and as you mentioned, the bath tub is not up to par. We hope to see you again in the future when this project is complete.

I really love this hotel , always have a good time . Always have good food recommendations , and a wonder full breakfast have something for everyone , they even carry gluten free food . Pool and spa always clean .

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
we appreciate you taking the time to post such a great review. Our staff has it easy with restaurant recommendations, as Springville has two of the best eateries in Utah county in Magelby's and Strap Tank Brewery. We hope to see you again in the future.

Always an enjoyable fun time nice hot and served breakfast love able stay , and very nice pool and spa , the place never disappoints. The front desk is always nice and funny , always welcomes is with a friendly " hello " rooms ac is perfect !! Always cold and cool

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We are pleased to hear how enjoyable you visit was and that you felt welcomed. We are emphasizing customer service at the hotel and are glad to see it being noticed by our guests. Hope to see you again soon!

Although the hotel is a bit aged, the beds were super comfy, room was nice and clean, great breakfast and friendly staff. I was greeted with a newspaper at my door on my way to breakfast. I would recommend this place. Price was a bit higher than I would have liked to pay but that's Utah for ya.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you so much for taking the time to review your stay with us. We are happy to hear that your stay was to your satisfaction and that you would recommend us to your friends and family. We hope the rest of your trip is full of more Best Western hotels and even more pleasant surprises and experiences.

The first room had an a/c unit that made noises and the toilet did not flush. The second room had a broken alarm clock that went off at midnight and buzzed periodically until I unplugged it. The coffee maker was cheap and didn't work at all.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We are very sorry for the issues you experienced during your visit with us. Our maintenance and housekeeping departments were made aware of the issues and made the necessary repairs/replacements and reminded their teams to be more attentive to testing all in room amenities when servicing them.

I already gave a review on Staff member "Nikki" as our morning front desk check out staff. The location was good, the Hotel look and room cleanliness was very good and I just like Best Western as my Hotel choice !!

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We are grateful for the multiple reviews and will be sure to let Nikki know of you kind words on the services she provided. Providing excellent customer service is a hotel and brand main priority. We hope you consider our hotel again in the future.

We have no significant complaints, but the interior painting job was obviously slap-dash. We appreciated the soap gel, conditioning shampoo and lotion in dispensers to save wasted containers and unused products. Staff was very efficient. Laundry room was clean and had a nice folding counter. Nice view of the mountains, true to the name (I'm not sure, but am guessing that all rooms have the view, given the layout).

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We are working hard to go "green" and conserve and recycle where possible and are happy to see guests are noticing the efforts. Hope to see you and your family again in the future.

We were initially given a downstairs room. I think this was to make it easier for us to handle our luggage because the hotel does not have elevators. However, when the curtains are open anyone walking by can see in the room, and when they're closed no sunlight can get in. We asked to be moved upstairs were we could keep the curtains open but still have privacy. The hotel was very accomodating and gave us a room close to the stairs and facing away from the afternoon sun/heat. This hotel is very close to the freeway, not far from Provo and Spanish Fork/Price Canyon, and across the street from a service station and Dennys. It's clean and modern (some of the workmanship in the bathroom should be re-done). I recommend this hotel based on quality, price, service and location.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thanks for posting such an informative review on your stay with us at the Mountain View Inn. We are blessed with such beautiful mountains in our area and are glad you enjoyed them yourself. We hope to see you again soon.

I really liked this hotel. Friendly staff and a super room made the experience very pleasant. The location was pefect and tthe hotel was clean and the breakfast was also very enjoyable. I highly recommend this hotel.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thanks Ken R. for the amazing review. We have worked hard at improving the hotel over the last year and a half and are happy to hear that guests are noticing and appreciating the efforts. Please know, that most Best Western hotels across North America have been making similar upgrades and improvements to their properties and I urge you to try a few more out. I will be sure to share your review with the rest of the hotel staff and we hope to see you again in the future at the Mountain View Inn.

While this Hotel looked great on the outside and has a wonderful lobby. This hotel room experience was ok for us and you could tell it was older an older hotel that had been repainted to try to update it. The items in the room looked outdated and crammed in the room with very little space for walking around. We had previously stated at 2 other Best Western hotels in California and Utah and there rooms were much nicer for a lesser price per night. However, the room was very quiet.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thanks for taking the time to review your stay with us. We apologize for the room size and understand your concerns. Please know that while our standard Queen guestrooms are small in size, the rest of our room options are much larger and spacious. We have some of the largest rooms in the area in fact. We hope you consider staying with us again in the future and experiencing one of our other guestrooms.

We were traveling through and wanting to find a affordable and comfortable place to stay outside the big city. This was the place and when we pass through again we will come back. Great eating options nearby.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your recent stay with us. Our little cozy hotel is indeed outside of the hustle and bustle of Utah County, but we believe its to our advantage just as you mentioned. Springville has some amazing restaurants and our guests enjoy the peacefulness of the hotel and surrounding area. We look forward to your next visit!

Hotel staff was courteous, personable and made me feel like I was home and not at a hotel. Definitely would recommend to friends and family, great location, easy access, looking forward to my next stay there.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We greatly appreciate you posting such a terrific review. The one thing that each member of our staff has complete control of is customer service and we really try to push everyone to go the extra mile when interacting with our guests. I am happy to hear that you experienced our team at their best and felt welcomed at our hotel. We hope to see you and your friends/family in the future.

The BW Springville is easy access off I-15 as you approach Provo, Utah. The outdoor pool and spa is amazing. The hotel is pet friendly. The staff is friendly and accommodating. The evening desk clerk directed us to an excellent restaurant about two miles from the hotel. The check-out desk clerk ran to the parking lot to locate me as I was leaving the hotel. He returned a credit card I had left at the desk.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for spending the time to review your recent stay with us. We are happy to hear that your stay was to your satisfaction and how the front desk was able to get your credit card back to you. We hope to see you again soon.

Stayed here for a few days in June. Location is good right off the interstate with a flying J across the street and a Denny's. The building is starting to show its age on the inside. Bathrooms could use a good cleaning including all the little corners. Tub has an insert and every time you took a step you thought you were going to go right thru the floor and it was very noisy. Queen suite was quite large. Breakfast was fairly good with the usual continental fare. Staff were very good. Parking for oversize vehicles with trailers was no problem. A little pricey for quality I thought.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We appreicate you spending the time to review your stay with us and will be sure to show this to the housekeeping department to make them aware of their mistakes. We have some plans set for this summer to enhance our breakfast service. We hope to see you again soon.

We made reservations 1 week ahead. We had our daughter with us who was in a wheelchair. When we arrived the room was not acceptable. We left and called back for a refund on her room. We were told we could not get one we had to do it 24 hrs in advance We asked for the manager, they were gone for the weekend.I said I would cancel my payment on my card.She could not do anything about it. I asked again to talk to someone. Finally she found someone. We wanted a swim It did not open till 9am, by then we were gone. The air conditioner was so loud we did not sleep well the next night we turned it off and was hot. We have been disaponted with best western most of the year. We were treated so kindly at Holiday inn we will probably start going there now. Sorry but this was a very uncofortable stay. Larry and Linda

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay. We are very sorry for the specific room type you needed not being available. We urge guests to make notes with specific room requests, and we will work our best to accommodate. Our pool area is surrounded by guest rooms, which is why we do not open the area until 9 am. We hope you will consider both our hotel and other Best Western properties again.

We picked this motel because we wanted to be out of Salt Lake City airport area. The staff were very helpful after we lost a camera bag at the airport The rooms were clean and the beds were very comfortable

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We appreciate you taking the time to review your recent stay at our hotel. We hope you were able locate your camera bag. Our staff will always be ready and willing to assist our guests as best they can.

Hotel is clean and well kept. The front desk staff at check in were fantastic. Helped with some printing I had to do for work and couldn't have been happier to do it for me. I will be staying here again when I'm in the area again. 5 stars!!!!!

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. As a Diamond Member, you deserve the extra little touches such as complimentary printing services and copies. We look forward to your next arrival and appreciate your loyalty to BEST WESTERN.

We would reccommend this convientley located hotel with pleasant staff and comfortable rooms.Great variety for breakfast something diffrent everyday.Great pool and hottub for relaxing.Stay here every time we visit!

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We appreciate the return patronage and the great review. We are working hard at improving the hotel and are happy to hear such positive things from frequent guests such as yourself. We look forward to your next visit.

We stumbled onto this place and it looks brand new. Very clean, the rooms were big with a nice comfy bed. We even did some laundry at it was very convenient. The breakfast was awesome. If you couldn't find something you like, you have a problem as they have everything.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We appreciate you taking the time to leave such a great review. We are happy to hear that you were able to enjoy some of our amenities at the hotel. Our breakfast service is starting to take shape as the BEST WESTERN brand has introduced some delicious ideas for us to implement. We have a few more additions coming in the next few weeks and we hope you will return to see and taste them for yourself.

I often choose BWs to stay at when on road trips as I find them usually very clean and comfortable to stay in after a long day of driving. This one needs major updating of furnishings, furniture, plumbing fixtures, etc. Also perhaps with these improvements. it will be easier to keep clean and housekeeping will be able to do a better job. I wouldn't recommend this BW in Provo UT to any of my friends are family.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for spending the time to review your stay with us. We apologize for not meeting your expectations and assure you that we are working hard to update the hotel in all areas. we hope you will consider allowing us another opportunity to earn your trust as a clean and comfortable hotel.

The staff was great,room was beautiful,and the only thing we missed out on was the breakfast is only 6:30 to 9:30,and by the time we got all packed up it was 10 am.They had a very fast wi-fi.I really would recommend this hotel.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We appreciate you taking the time to leave such an informative review. We apologize about breakfast not being available when you were ready for it but in the future feel free to ask the front desk about grabbing some cereal or fruit. We will be increasing our WIFI speeds even more in the next month or so as fiber is being prepped for our building. We hope to see you again soon!

The room was nicely appointed with a refrigerator, microwave and coffee maker. The bed was comfortable with 4 nice pillows. The bathroom did not have a fan. Overall I had a pleasant stay. Breakfast was standard fair.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thanks for spending the time to review your stay with us. We are happy to see how pleasant you found your stay and we hope to see you again during your next trip to the area.

Room had dirty towels left in bathroom and Kleenex dispenser was empty on our first night. Upon a return trip, the next week, (we had already booked the room) there were urine markings on the outside of the toilet in the room. Not good.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stays with us. We are very sorry for the level of housekeeping you experienced and have been monitoring that housekeeper since you mentioned this at check out. We understand your frustrations after experiencing this two separate times and promise to work better at checking on housekeeping.

Very spacious rooms size compare to many of the hotels we have stayed in past. Excellent staff, eager and willing to go out their way to make your stay more enjoyable and comfortable. Rooms were very clean and did not have any smoke odor or pet odor. We specially enjoyed the pool area which had new furniture and great place to sunbathe if you are into such a thing. Also the breakfast was very good which was prepared fresh daily and the variety were also good. We have stayed at higher brands of hotels in the past and their breakfast was not comparable to this one. I would definitely recommend this hotel to my friends and family.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We appreciate the great review and the valuable information you provided for future guests. Our pool area is a hit this time of year and we have just refurnished the entire area. We hope you and your family will consider our hotel again during future travels to the Springville/Provo area.

Very comfortable stay here. Clean spacious rooms with very friendly staff that provides superior customer service. We all enjoyed the variety of breakfast here. We will definitely come back. This is a great hotel for a great price at a great location.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you so much for spending the time to review your stay with us. We are happy to hear how great the experience was and that our efforts to improve our breakfast service are showing positive results. We look forward to your next visit.

I keep coming back when I come to town... Have been there a number of times and it is a comfortable routine to visit there. The hotel has direct TV and a nice spacious room. I would enjoy if it were a little quieter but I have seen worse. Its close to the freeway and easy on and off is a plus.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We always look forward to your visits and appreciate your return patronage. Please feel free to ask for a guest room in a more quite area of the hotel and we will certainly try our best to accommodate. We hope to see you again soon.

Plastic tub was screeching noisy, the AC was broken, but they replaced it the next day, the sink spicket is disconnected and loose, there was no bathroom fan, one exit door to the side of the hotel was broken and ajar, the toilets are old and have to be flushed multiple times to work, half the exercise room equipment is broken. There is no elevator, so if you have heavy bags, ask for a bottom floor room. Maids only came through half the time.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for posting a review on your stay with us. We are very sorry for the inconveniences experienced and will have maintenance address them immediately. Our staff is always ready and willing to help with luggage and housekeeping needs. We hope we can have another opportunity to earn your trust as a clean and welcoming hotel.

If you are looking for a great hotel near a good area, check this one out. I've stayed here for 3 years, and they just keep improving things. The outdoor area around the pool and spa are clean and attractive. They had towels laid out on every chair, and have improved the appearance overall. Pool and spa were crystal clear and clean. When the rooms are available, I always get an upgrade here as a Diamond member.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time for posting such a great review and even more so for your return patronage over the years. We have worked hard at improving the hotel in all areas over the last year. Our pool area is a favorite with our guests and we spent a lot of time and effort on improving it. We hope to see you again soon.

Older hotel that is dated. They are slowly updating. Some rooms are very small. In the exercise room half the equipment was broken and couldn't get tv to work. I set the termostat at 58 degrees and the room was still very warm and made it hard to sleep. The best part of the stay is the morning breakfast, real scrambled eggs with a very friedly hostess.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We apologize for not meeting your expectations and will have maintenance work on the fitness room equipment. We hope you will allow us one more opportunity to earn your patronage.

Just an overnight stay while traveling. Didn't try the pool, but it looked nice. Hotel is a bit older, but in good condition. Staff was courteous and very helpful. Breakfast was up to BW standards. Room was clean and comfortable but a bit dark. Had trouble finding a mirror with adequate light to put on my makeup. I had not previously experienced the soap, shampoo and lotion dispensers they had on the bathroom walls, rather than the little bottles. I liked the convenience and ecological aspects of these.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We greatly appreciate you taking the time to post such an informative review and are happy to read about your enjoyable experience. The amenity dispensers are a new feature at the hotel and we have been getting positive feedback from our guests for the same reasons you mentioned. We hope you will consider our hotel again during your next visit to the Springville/Provo area.

Great settings and awesome view. Staff very professional. Free wifi and continental breakfast. Dennys across the street. Kids and wife enjoyed the environment Would stay again in future trips. Check them out

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thanks for spending the time to post a review. We are so happy to hear about the pleasant stay your family had at our hotel. The mountain range in front of the hotel is indeed spectacular and this time of year offers the most beautiful colors and changes. We hope to see you and your family again soon.

We stopped here on our way to Salt Lake City during our driving holiday in the US. We really enjoyed staying there, the staff were great and the room clean. There were lovely views of the mountain and we crossed the road to Denny's for dinner and that was also very nice with great food and a very friendly waitress. We slept well and then were on our way again. Altogether a good experience and a fine place to stop on a trip.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us at our cozy little hotel. We are happy to hear how pleasant your stay was and that you slept well. We look forward to your next visit with us.

This hotel was such a great surprise. The reviews weren't great but a friend said they recently renovated the hotel. I was blown away by how nice and comfortable the hotel is inside. Everything seemed to brand spanking new. The service from the front desk as great and they offered me a rewards membership that helped get me a $25 gift card. Best part of the stay was the outdoor swimming pool. We had it all to ourselves because they just opened it for the season. The furniture out there also seemed to be brand new. All of the day beds had pillows that matched the umbrellas so it looked very nice and modern. I can't wait to go back to this hotel and will make sure I refer friends and family there.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for leaving such a terrific and informative review. Our swimming pool is one our guests' favorite amenities and we have indeed just set up new furniture throughout the are. The entire hotel has just recently been remodeled and we are happy to hear that guests such as yourself are noticing the enhancements. We hope to see you again soon!

A clean and comfortable place to stay with a friendly helpful staff.Easy access from and to the freeway with restaurants and a gas station right across the street.I stay here everytime I am in the area.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We appreciate your return patronage and also you taking the time to review your last stay with us. We are very happy to hear about another satisfied stay and anticipate your next visit.

we always use Best Western because we know that when we do, we will get a good nights sleep. The room, although it was deemed for pets, and we had 2 small dogs, had stains that smelled, all over the floor. i had to use an air freshener on the carpet to get rid of it. the condition of the air was so uneven and the heater was horribly loud. the door has light leaks around the whole thing. there is so much activity across the street. if we had known there was a truck stop there we wouldn't have booked somewhere else. the beds were uncomfortable and left us itchy. the grass around the whole front of the hotel was covered in dog poop. you can tell that no one had cleaned it up in awhile. it was the worst Best Western we have ever been in. we left very tired.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We are very sorry for the bad experience you had during your visit with us. We will have our head housekeeper and maintenance person do a full inspection of this room and make the necessary repairs/replacements. The lawns have recently been aerated in preparation of the warmer seasons which makes it look as if pet waste is lingering, but I can assure you it is not. We hope we can host you once more so we can earn your trust as a clean and comfortable hotel.

The hotel was sited just off the main highway and is also a truck stop location as well so there will be quite a few trucks moving in and out, this was not noticeable in our room but choose your room carefully if given the choice. Again choose an upstairs room as we had a herd Buffalo in the room above us. As for eating unless your willing to drive to a different location then the choice is only Denny's which a a typical food chain restaurant. They had an outside pool but this was closed as its still winter here at this time.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We are very grateful of you taking the time to review your recent stay with us at our Springville hotel. Our swimming pool is a few days from being ready for the season, and the new furniture in the pool area is set up and ready for use. We hope to see you and your family again soon so you can enjoy the pool and courtyard area.

Nice facility with in room coffee, fridge, and other amenities that add to your travel experience. Quiet, easy access on and off the freeway, restaurant within walking distance, and vehicle fuel services across the street.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We greatly appreciate you taking some time to post a review on your recent stay with us and we are glad to hear about your positive experience. We have some great new in room coffee brewers arriving early April with K-Cup pods and flavored coffees for our guests. We hope to see you again soon.

This hotel is well managed and maintained - there was really nothing wrong with it that we could see. Bed was comfy, room was quiet. WiFi good. Everything very clean. Breakfast included eggs and sausage with salsa, fruit, cereal, etc. Location great, near the Interstate. Restaurants nearby limited, tho.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We really appreciate you spending the time to leave such a terrific review. Best Western hotels accorss the country have introduced a new breakfast concept where guests can customize their waffles, sandwiches, oatmeal, or yogurt. We have heard great things form our guests since we introduced the program with our breakfast burritos and waffles. We hope to see you again soon during your next trip to the Springville/Provo area.

I'm not really into giving bad reviews but unfortunately the Mountain View Inn has earned one. For the record, over the last 8 years I've stayed at this hotel frequently while taking the annual commute to Arizona or Las Vegas and never had a problem. Things I generally love about this hotel: - the locations proximity to the I-15 - you can stay safely on the south side of SLC, continue south without fighting morning traffic - It's pet friendly - Great wifi - Across the street from a Flying J Truck Stop to fuel up for your trip - It's safe for a solo traveler Why the bad review? I travel with my dogs. I consider myself a very responsible pet owner, I clean up after them, they are crated in the room and I don't allow them all over the furniture. The room I was given during this stay was a pet room and it was FILTHY. The sheeted bedding was clean but the runner and blanket had pet hair from another visiter. The carpet and the walls were also really unclean and I've stayed at some questionable hauts. Definitely not the level of comfort I'm used to receiving from a Best Western property.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us and even more so for your continued patronage. We are very sorry for the condition of your room upon arrival and will be sure to have a chat with housekeeping about it. We always invite our guests to feel free to request a room change if they are not satisfied with the originally assigned one. We appreciate you being a responsible pet owner and we do hope to see you again in the future.

Personnel great and the room comfortable with a good bed, furniture outdated/worn out. The breakfast was marginal with most hot items cold or missing. Microwave warmed everything great. Our dog loved the big room.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for posting such an informative review. We are very sorry for the breakfast not being fully stocked and will be sure to remind the attendants of their duties. We hope to see you and your fury companion again soon.

Its a spot I have visited multiple times for work travels. Its conveniently right off the freeway and easily on and off the route. It has direct tv in each room and is a nice place to visit when I am passing through.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
That you for posting such a terrific review and more so for your return patronage. We always look for ways to improve and look to frequent guests such as yourself to help identify areas to target and make better. We look forward to your next visit with us.

Super comfy bed, clean room, hot breakfast and super nice staff. Nothing to complain about. The shower insert in the newly remodeled bathroom squeaks when you are in the shower. It was was no big deal for me or my husband.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thanks for leaving such a great review. We are very happy to hear how enjoyable your stay was and how great you found our staff to be. We have not yet worked on the bath tubs, but are planning on replacing them all with more spacious shower units in Fall 2016. We hope to see you again soon.

Poor rooms, noisy. I had a room with the gym right next to it on one side and the laundry right across the hall. Between the treadmills and dryers, it was noisy. Also, they couldn't even print me out a receipt because "they didn't have any ink in their printer" and didn't know when they would get some.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We apologize for the poor experience you had and want to let you know that you may always request a different room if not satisfied with the one you are assigned. New printer toner was made available at 7 am and receipts should have been emailed to you when they were unable to print them. If you have not received your receipt, please let us know and we can provide one for you immediately. We hope you will allow us one more opportunity to serve you and earn your patronage.

This location is very convenient and right off the interstate. If you are needing to be south of SLC this is a perfect location to get anywhere quickly. Very clean and great breakfast. It is also one of the least expensive options in SLC. GREAT VALUE!

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thanks for spending the time to review your recent stay with us. We are indeed conveniently located just off I-15 and our guests enjoy the easy access and close proximity to dining, shopping, and entertainment. We are happy to hear how pleased you were with our breakfast and want to inform you of an new expanded menu coming soon. We hope to see you again during your next trip to the area.

I have had better.You really do not want me to use all 200 characters. Best Western is a good brand. I have. Tub would not keep water in it so soaking was impossible. I've had much better rooms with this brand in other countries than in this facility.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for choosing to stay with us and taking the time to post a review. We apologize for the drain plug not working properly and have since had our maintenance team make the necessary repairs. In the future, please feel free to request a new room for issues like this. Our front desk staff is always ready and willing to assist as best as they are able. We hope to see you again.

Having stayed at this property several times over the years, and twice between last November and now, I can say definitely this is not worth the money they charge. Their maintenance program is completely ignored. Tub/shower faucet dripped, adjustable shower head didn't adjust, mattresses need to be replaced (they dip on the edge and almost throw you on the floor when you try to sit on them). Sheer curtains didn't close all the way, so for privacy we had to use the opaque curtains, which meant the low room lighting was all we had to work with. The breakfast offering was done very much "on the cheap", and quality of breakfast foods was quite low. There was snow and ice on the ground in high traffic areas from a recent storm that hadn't been cleared away. We had to be very careful not to slip and fall going into and out of all the entrances. It was as if no-one cared about the guests. Don't choose this location. You'll have a much better stay just a couple miles north in Provo, and will appreciate the value your money will buy.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We apologize for the bad experience but assure you we are working towards improvement. We just took on a new maintenance employee whom we hope can handle the load moving forward and keep things in working order more efficiently and promptly. Again we apologize for this stay and hope you allow us one more opportunity to earn your trust as a clean and comfortable hotel.

This hotel is right off the freeway so that is nice. It is an older building which they've remodeled and you can tell they are trying to make it look nice. The walls are very thin and we could hear the people upstairs and next to us and people in the hall very well. It made it hard to sleep. We had some problems with them charging my card when they said it wouldn't be charged until check in but we got that settled. We didn't eat breakfast so I can't comment on it. I don't think we will stay here again. We love the Best Western in Lehi just about 20 or so miles north on I 15

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We appreciate you taking the time to post a review about your recent stay with us. We apologize for the credit card issue and are happy to assist in getting it resolved. We still have a final stage of our remodel project to complete this spring/summer and we hope you consider staying with us once more to see the great enhancements coming.

This hotel is an excellent location just off the interstate and about an hour south of Salt Lake City. There are restaurants nearby. The staff are very efficient and helpful. This hotel allowed my dog to stay and this is always a plus.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for posting such a great review. We are happy to accommodate the pets of our guests as most BEST WESTERN hotels do. We hope to see you and your dog again soon.

One of the best stays throughout our trip, whilst we were having issues with our future stays, their employees helped us solve the concerns and book the next rooms for the rest of our trip. The breakfast was marvelous as the breakfast attendant, kind and cheerful.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We greatly appreciate you taking the time to post a review about your stay with us. Our front desk is always ready and willing to assist with reservation needs at other destinations any other hotel needs. Our breakfast will be expanding in the coming weeks as we finish up a remodel of our kitchen and dining areas. We hope to see you again soon.

We stayed at the Best Western for 5 nights December 16-21. The staff was courteous, friendly, helpful, and all aroud great. The beds and linens were comforable. The staff was very helpful in allowing family memebers to change rooms at no cost, due to a broken leg that occured while there. I am sorry I do not recall names, the staff member working the breakfast buffet was awesome. She was friendly, appeared to love her job, and greeted us every morning with a smile and how are visit was going. The food on the breakfast buffet was pleniful and changed daily. Thanks for a great stay!!

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for choosing to spend the holiday season with us. We hope your family member is healing quick from that broken leg. I will be sure to let Natalie in breakfast and Ciara and Jaime at the front desk know of your appreciation of their services provided. We hope to see you again in the future. Happy New Year.

We were on our way home from staying with family for the Christmas holiday. Since we have stayed here before we knew the area. The outside of each room was decorated like a package and made for a very festive feel. The room was nice as were the people that greeted us when we came in late.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for choosing to stay with us during this holiday season. The door decorations have been a great little touch and guests have had the same positive and festive opinion as you. Our guestrooms have recently had all furniture and accessories upgraded and we are happy to hear you enjoyed them. Hope to see you again during your next visit to the area. Happy Holidays!

We stayed at the Mt View Best Western during a family Christmas get together. Very impressed, The rooms were nice with Christmas decorations on each door, Breakfast was AWSOME.. they had a huge selection that was FRESH, FLOVORFULL and well attended! Even had REAL scrabbled eggs ( most hotels have some Microwave pail yellow substitute) I travel extensively and stay in hotels almost half each year. This hotel is doing it right!!

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We appreciate you spending the time to leave such a terrific review and are pleased to hear how much your enjoyed your holiday visit with us. Our great breakfast will be improving even more in the coming weeks (same hand-cracked and scrambled eggs will remain) as we finish a remodel of our kitchen and dining areas. This should allow us to expand the items offered as well as enhance the area overall. We hope to see you again during any future travels to our area. PS. For your business travel consideration: BEST WESTERN as a brand are improving breakfasts everywhere and the changes are very impressive.

clean, comfortable accomodations, rooms were well equipted and everything worked., Friendly staff, breakfast was OK this hotel is overpriced at $100, US. We will probably look around at other Hotels in the future.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your recent stay with us. We are happy to hear your stay was enjoyable and you found the property to be in a clean and presentable manner. We will be expanding our breakfast offerings and overall dining area early next yea. We hope to see you again.

We needed a place to stay for a night and this was a decent price. Check-in was easy with no hang ups. The front desk staff was friendly. When we drove around to our room entrance, there was a lot of trash and cigarette butts all over. Wasn't the best things to see to start your visit. When we walked in the halls were nice and each door was decorated for Christmas! ??! The rooms were a little ran down and out dated. The walls in the bathroom were painted without being taped off so it looks very sloppy. The TV wasn't working right and when we called the front desk and there was a knock at our door, no lie, within 20 seconds. They fixed it right away. In the morning breakfast was good. Plenty of selection and the gal tending the breakfast station was great. I'd give the staff a 5 but the facilities a 2. If you're looking for a short stay this place will do.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We appreciate you taking the time to leave such an informative review. We are very sorry for the parking lot not being cleaned upon your arrival and I will be sure to remind the appropriate staff of their duty to check for trash daily. Our Christmas door decorations have been a great tradition at the hotel for years as we understand to importance of adding to the season's joy for our traveling guests. We hope you consider our hotel again during your future visits to the area.

I was pleasantly surprised on how nice this location was. The hotel was very nicely decorated for Christmas including each and every room door. There was Christmas music in the lobby. I was glad to find on site parking for the truck i was driving and the trailer i was pulling. I wasn't worried about the parking because of the Pilot truck stop directly across the street would have worked also but there was plenty of room to park. I will make this a regular stop when I'm in the Salt Lake Area of Utah

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for posting such a terrific review. We are happy to hear you enjoyed our seasonal decorations and music. Adding to the spirit of the season is a joy for us to do. We hope you have a great holiday season and we look forward to your next stay with us.

I have been there a couple times. The bathroom as a little small, and shower a little squeaky on the floor, but the room was comfortable and was glad to get some rest on a road trip for work. The room was clean and smelled fresh.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for returning to the hotel again, and also for posting a review about the stay. We are happy to hear your stay was to your satisfaction and that you were able to get the well needed rest after your long trip. We hope to see you again soon. Happy Holidays.

We have family in the area and always stay here when we visit. The rooms are clean, the employees and helpful and pleasant. This time we traveled with family members who have dogs and they were very pleased with their stay as well.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for spending the Thanksgiving holidays with us. We are happy to hear your stay was to your satisfaction and you were able to enjoy the time with your family. We look forward to your next visit.

This handicap room was located on the main level & it was the 1st room right inside the door. So it was easy to get things taken into the room for my elderly mom. It was a big room with a nice king sized bed in it. It had several sitting options in it. There were 2 chairs and 2 soft benches.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thanks for choosing to stay with us and for posting such a terrific review. All of our guests comfort is a top priority and so we really focused on maximizing accessibility of the ADA rooms when we did our recent remodel. We are happy to see the efforts are being appreciated and that everything worked out great for you and your family. We hope to see you again soon.

Very welcoming staff at registering. Small,talk and friendly attitude and even suggested a local restaurant with home cooked meals. The hotel was another hotel that had been restored. The room was very big and clean. Loved the whole stay.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We appreciate you spending the time to post your review and are happy your stay was to your expectations. Magelby's is a great dining option and we recommend it to all of our guests. We hope to see you again during your next visit to the Springville/Provo area.

We stayed here recently for a night while traveling to Montana. I would describe the hotel as average, room size was average, and our particular room could use some attention. Upon entering the room, the fragrant deodorizer was overwhelming to the senses to the point of being obnoxious. It appears an attempt was made to remodel the room at some point but the attention to detail and quality of work was lacking. The drywall work, patching, paint job, etc. seemed to be hastily completed with a sloppy appearance. The walls were thin so you can hear other guests closing their doors and walking down the hallway. There are exterior doors that require your plastic room key card to gain access into the hotel but the one closest to our room was broken which was inconvenient. Also, for some reason, there were no comforters on the beds? We were so tired we did not bother calling the desk and request them; we just wanted to go to bed. On the positive side, the staff were very friendly and courteous. This location is also pet friendly for an additional $20.00 and has a nice, grassy area to walk the dogs. The room was equipped with a microwave, free WIFI, and a mini-fridge which comes in handy. They had outlets available on the bedside table to charge your phone or laptops. There was plenty of parking and we did not have any issues with leaving our belongings unattended in the back of our truck. They also have a pool and a free continental breakfast that hits the spot before you get back on the road. On a side note, there are two gas stations located across the street so it's convenient for fueling up in the morning before heading out on the road. One is a Flying J truck-stop and the other a Maverick. This property is also conveniently located right off of the I-15 exit which makes it easy to find. All in all, if you need a place to spend the night and get some rest, this place will work but I don't think I would stay for much longer than that.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to post a detailed and informative review. We apologize for the missing comforters upon arrival. We are changing to our winter bedding and must have missed a few rooms. We hope you consider our hotel again in the future so we can have a second opportunity to properly serve your lodging needs.

This hotel needs a facelift. It appears very old. The outside appearance is not attractive. The carpeting shows signs of wear and tear. The entire inside needs to be remodeled and the furniture needs to be replaced. The beds were just ok. The breakfast was very poor. There were no eggs and the only hot cereal was the instant kind of oatmeal. Hot cooked oatmeal would have been so much better. The location is great but I believe I stayed in the same hotel many years ago when my sons were attending BYU. The people at the front desk were very kind and helpful.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We are installing new carpet throughout the hotel as well as moving in brand new furniture. Our breakfast does have a few different types of cereal as well as freshly prepared eggs and meats. We hope you consider us again in the future so you can experience the great changes and upgrades planned.

I was surprised to find the exterior of the hotel did not really match the quality of the construction. As a newer building I expected it to be built more solidly. I had the upgraded suite upstairs but found more entertainment than comfort as I measured sloping floors and crooked walls, poorly designed bathrooms and floors that squeaked throughout the building. Not a bad hotel but I don't expect it will be around long simply because gravity is working against it.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We are sorry for the hotel not meeting your expectations but we are working hard to update the property in its entirety. We hope you consider us once more so we can earn your trust as a clean and comfortable hotel.

From the moment I walked in I started to love the hotel. I have used this place in the past. The new lobby looks very modern and the updated rooms look a lot bigger then the past. Service has improved and i look forward to my next stay,

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We appreciate your return business and the reviews you continue to post. We hope to see you again soon.

Housekeeping is lacking. Smears on all the tabletops. Long hairs on bed linens on both queen beds. Location is just off the interstate. The only close restaurant is a Denny's. But the people behind the desk at check-in and check-out were nice.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to post a review. We are very sorry for the poor housekeeping service and will be monitoring the cleaning staff even more to ensure they are cleaning to both management and guest expectations.

Front desk was friendly and efficient. Room was clean and comfortable. HVAC had setting that allowed for constant fan. Love this!! The only negative was the odd placement of a large chair as you walk into the bedroom area. Not real sure what the point was. Breakfast was average roadside fare but not bad. property was attractive. All in a all a really nice stay. Very quiet even though right next to interstate and populated area.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thanks for spending the time to review your stay with us. We are happy to we were a pleasant surprise and will be sure to check on the arrangement of the room furniture. We hope to see you again during your next visit to the area.

We stay at this Best Western hotel on our spring and fall migration to California. The hotel is very clean with a good breakfast. It is an older hotel but priced accordingly. The staff is very helpful. There is easy access from IInterstate 15 and it is just South of the busy Salt Lake City traffic. i would recommend this hotel to my best friends.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for posting such a great review. We appreciate the kind words mentioned and hope you enjoy the warmer weather at your snowbird destination.

Bed bugs!!! Stayed night of 10/24/15 in Rm 128. Woke to itchiness and found live bed bug and other bug remains/evidence in the bed. I put these in a container and gave to the front desk. Several red marks showed on my body immediately that morning, and several more bites have appeared since then, about 150 at last count. Due to the time I was in the bed (6 hrs max) and the large number of bites, I suspect a severe infestation. The hotel reversed charges and said they are following up on cleanup of the room. I am waiting for a copy of the initial bed bug report and resolution reports that the hotel promised to send me.

Nice view, convenient off the Interstate, room unfortunately disappointed: noisy air unit had to be turned off, noisy fridge unplugged; microwave, coffee maker and fridge all connected to the same extension cord, desk chair was in disrepair and bed sheets hadn't been changed :(

Stopped for one night on our way to Moab. The hotel was clearly in the process of remodeling. The path we were directed to our room had lots of glass tabletops leaning against the wall. Filthy luggage carts were strewn about midst the mess, looking like they were possibly used for construction. We didn't use them. Having pretty low expectations by the time we got to our room, we opened the door to a lovely expansive redecorated space with a sitting area. The bathroom had the best herbal products I've ever found in a Best Western. The king bed itself was very comfortable, but we were surprised to find the sheets pilly and uncomfortable – clearly we have a mix of old and new here. And there was a lot of highway noise. Next morning we found the breakfast buffet eggs to be really dry. The waffle machine left dirt spots on the waffles and there was no sugar-free syrup or even unsweetened cereal options. Seems the hotel is a work in progress and has the potential to be really great with some attention to details.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to post an detailed and informative review. We are very sorry for the old furniture not being removed from our guests' view and breakfast not meeting your expectations. We are working hard to improve the hotel and will be tackling the breakfast area this winter. We hope to see you again once we are complete with the upgrades and improvements.

Clean---close by I-15---restaurant across street is open on Sunday---Flying J fuel depo next door---quiet in room 135--- no elevators---Breakfast is very good for this caliber BW- staff very friendly and helpfull---I am returning in tree days---

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to post such a great review. We are pleased to hear your stay was to your satisfaction and that you will be returning to see us again in the near future.

Our expectations were not very high, since we had read other reviews online. However, thought we would see for ourselves. Since we were traveling with our two small dogs, we needed a room on the ground floor, which they happily provided. It was at the rear of the hotel, near the back door for convenience of their walks, etc. That's the end of the good ... our room keys did not work, either for the outer door to the building nor to our room. When we gained access to the building and our room, it smelled very bad and stale. The room was quite large, but that's about all. The TV remote did not work~needed batteries; the a/c made so much noise it was hard to hear said TV; the bathroom was really in need of rehab, in spite of the fact that an attempt seemed to have done recently. The caulking around the tub and elsewhere, looked to have been done by a young child. Or, someone who needed glasses. Quite a mess! Inside the tub, the drain needed repair (no plug for a bath), plus, the handle was about to come apart and had serious rust around it. Lastly, the bed...an attempt had been made for a new bedspread, but the rest of the bedding was shabby. There were many pillows, but they were all the same. No choice of different hardness or softness, etc. The mattress was not very comfortable at all. Thankfully, we had to stay over just one night. (We were traveling from one location to our home.) The location of the hotel is good, very near the freeway. Plus, they also accepted pets, which was a plus for us. However, unless I am assured that an extensive remodeling has been done, I cannot recommend this hotel, nor would I stay here again.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We apologize for the inconveniences experienced and will work towards repairing them. We hope you consider giving us one more opportunity to regain your trust as a clean and welcoming hotel.

Stayed here one night on our way to Bryce. Hotel was easy accessible next to the interstate. Looked like a fairly new hotel, lobby was modern and inviting. Receptionist very friendly. Room was big, nice beds, clean bathroom. Breakfast room was way too small for number of rooms in hotel. We had to eat in the lobby. Across the hotel is a gasstation and a Denny's.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We will be working on remodeling our breakfast area this winter which will allow for more seating space and a better presentation of the breakfast offerings. We hope to see you again soon.

What a refreshing change from other similar priced motels. Recently refurbished, clean, inviting & very friendly staff. Good variety hot breakfast. We even bought pillows. Bed was fantastic! Highly recommend.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for posting such a great review. We are happy to hear your stay was to your satisfaction and your dogs enjoyed their visit as well. Our pillows are very popular and we do have many guests request to purchase them as you did. We hope you consider us again during your next visit to the Springville/Provo area.

This was a great area for a half way point from Tucson, AZ to Spokane, Wa. It was a good location with a Denny's and gas station right across the street. Unfortunately our room was one of the worst ones we have stayed at with Best Western. The room didn't even look like it had been cleaned after the last guest. There were stains in the bathtub that were easily wiped up, which means it wasn't even cleaned. There was a sticky substance on the bottom of the lamps and the desk lamp and whiskers were someone had shaved. The floor was sticky and needed to be shampooed. I decided to get new sheets from the desk, because I was worried that maybe even the bed wasn't touched. The front desk was helpful with this. I have never had a problem with BW before and am planning on trying it one more time on my way back home, hoping this was a one time occurrence.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to post an informative and helpful review. I apologize for your room not being cleaned to the standard both our guests and hotel management expects. I have shown your review to the housekeeping staff so they are aware of their mishaps. We hope you consider our hotel again and are very sorry for the inconveniences experienced.

clean comfortable motel for road trip to telluride from seattle with dogs. Nice people, good breakfast, quiet, and a good place to let our dogs out. Rooms large and comfortable. Good internet service.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for posting such an informative review. We are happy to hear your stay was to your satisfaction. Pets are always welcome at our hotel as we understand the inclusion of them into our guest's families. We hope to see you and your pets again soon.

We often stay at Best Western, this was a long day on the road and this motel was conveniently located, easy on/off interstate. Checked in at a930pm, quick and easy, room was comfortable for a "quick night" of rest. Heard a train early but it didn't awaken us. Alway glad for a hot breakfast.

Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
Thank you for taking the time to review your stay with us. We apologize for the train noise as they do occasionally run during late night or early mornings. We hope you consider our hotel again.